OPERATING MANUAL
DC44 ANIMAL
ASSEMBLY
click
click
Charging
Fully charged
Not charging
WASH FILTER
- check battery
Wash your filter with cold water
regularly or as required.
Not charging
- too cold/too hot
REGISTER
YOUR DYSON
2 YEAR
GUARANTEE
TODAY
5.5 hrs
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IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
THESE WARNINGS APPLY TO THE APPLIANCE, ALL TOOLS AND ACCESSORIES, AND ALSO WHERE
APPLICABLE TO ANY CHARGER OR MAINS ADAPTOR.
1.
This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
Do not allow to be used as a toy. Close attention is necessary when used by or near young children. Children should
be supervised to ensure that they do not play with the appliance.
2.
3.
Use only as described in this Dyson Operating Manual. Any other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
4.
5.
6.
Suitable for dry locations only. Do not use outdoors or on wet surfaces.
Do not handle any part of the plug or appliance with wet hands.
Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified persons in order to avoid a hazard.
7.
8.
9.
If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
Make sure the cable is located so that it will not be stepped on, tripped over, or otherwise subjected to damage or
stress.
10. Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
11.
Do not use to pick up water.
12. Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
13. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
14. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
15. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
16. Use only Dyson recommended accessories and replacement parts.
17.
18. Unplug when not in use for extended periods and before maintenance or servicing.
19. Use extra care when cleaning on stairs.
Do not use without the clear bin and filter in place.
20. Do not install, charge or use this appliance outdoors, in a bathroom or within 3 metres of a pool. Do not use on wet
surfaces and do not expose to moisture, rain or snow.
21. Use only Dyson chargers for charging this Dyson appliance. Use only Dyson batteries: other types of batteries may
burst causing injury to persons and damage.
22. Do not incinerate this appliance even if it is severely damaged. The battery may explode in a fire.
23. Do not press the battery release button during normal operation.
24. Always turn ‘OFF’ the appliance before connecting or disconnecting the motorised brush bar.
READ AND SAVE THESE INSTRUCTIONS
THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY
Do not use near
naked flames.
Do not store near
heat sources.
Do not pick up water
or liquids.
Do not pick up
burning objects.
Do not put hands
near the brush bar
when the appliance
is in use.
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3
Power
Emptying the clear bin
8 minutes
run time
2
2
1
20 minutes
run time
Clearing brush bar obstructions
1
click
2
3
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4
Charging
Storing and charging in the docking station
Not charging
- check battery
Charging
1
Not charging
- too cold/too hot
Fully charged
5.5 hrs
click
Attaching to the
docking station
Removing from
the docking station
A
B
5.5 hrs
Charging
click
Fully charged
Not charging
- check battery
Not charging
- too cold/too hot
Diagnostics
Less than one minute of charge
remaining/fully discharged
Too cold/too hot
- do not use
click
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5
Looking for blockages
Important!
Wash filter with
cold water regularly
or as required.
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6
Register for a filter wash reminder by
email (Australia only):
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7
•
•
To minimise dust/allergen contact when emptying, encase the clear bin tightly
in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly,
dispose as normal.
USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
Do not use without the clear bin in place.
CLEANING THE CLEAR bIN
OPERATION
•
Ensure the appliance is disconnected from the charger before removing the
clear bin.
•
Ensure the appliance remains upright in use. Dirt and debris may be released if
it is turned upside down.
•
•
•
Be careful not to pull the ‘ON’ trigger.
Remove the wand and floor tool.
To remove the clear bin, push the red button at the side of the clear bin as you
would when emptying the clear bin. This will expose the red release button on
the underside of the handle. Press this to release the clear bin as shown on
page 6.
•
•
Do not operate while checking for blockages.
For domestic indoor and car use only. Do not use it whilst the car is in motion or
while driving.
This product has carbon fibre brushes. Take care if coming into contact with
them. They may cause minor skin irritation. Wash your hands after handling
the brushes.
To watch a short online video visit:
•
•
•
•
•
•
•
•
Remove the clear bin carefully.
Clean the clear bin with a damp cloth only.
•
Ensure the clear bin is completely dry before replacing.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
To replace the clear bin, fit the tab on the rim of the cyclone shroud into the
aperture on the inside of the top of the clear bin. Push the clean bin up and in.
It will click into place.
CARPETS OR HARD FLOORS
•
Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs, and carpet.
The brush bar on the Dyson vacuum cleaner can damage certain carpet
types and floors.
•
Close the base of the clear bin.
•
•
Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming without the motorhead and consulting with
your flooring manufacturer.
Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
WASHING YOUR FILTER
•
Ensure the appliance is disconnected from the charger before removing the
filter.
•
•
•
•
Be careful not to pull the ‘ON’ trigger.
Your appliance has one washable filter, located as shown.
Press the ‘Filter’ button so you can remove the cyclone and clear bin unit.
Check and wash the filter regularly according to instructions to maintain
performance.
The filter may require more frequent washing if vacuuming fine dust or if used
mainly in ‘HIGH CONSTANT SUCTION’ mode.
Wash the filter with cold water only. Do not use detergents.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
IMPORTANT: After washing please leave at least 12 hours to dry completely
before refitting.
Place the dry filter into the recess of the handle.
Fit the base of the handle into the aperture on the base of the cyclone and clear
bin unit. Push both halves together until the ‘Filter’ button engages and locks
into place as shown on page 7.
DOCKING STATION INSTALLATION
Use appropriate mounting hardware for your wall type and ensure that the
docking station is mounted securely. Ensure no pipe work (gas, water, air) or
electrical cables, wires or ductwork are located directly behind the mounting
area. The docking station must be mounted in accordance with regulations
and applicable codes/standards (state and local laws may apply). Dyson
recommends the use of protective clothing, eyeware and materials as necessary.
•
•
•
LOOKING AFTER YOUR DYSON APPLIANCE
•
•
•
•
•
•
Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
Only use parts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
•
To watch a short online video visit:
Store the appliance indoors. Do not use or store it below 0°C. Ensure the
appliance is at room temperature before operating.
Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
LOOKING FOR bLOCKAGES
Ensure the appliance is disconnected from the charger before looking for
blockages.
Do not operate while checking for blockages. Failure to do so could result in
personal injury.
Beware of sharp objects when checking for blockages.
Refit all parts securely before using.
Clearing blockages is not covered by your Dyson guarantee.
If you cannot clear an obstruction you may need to remove the brush bar. Use
a coin to unlock the fastener marked with a padlock. Remove the obstruction.
Replace the brush bar and secure it by locking the fastener. Ensure it is fixed
firmly before operating the appliance.
This product has carbon fibre brushes. Take care if coming into contact
with them, as they may cause minor skin irritation. Wash your hands after
handling the brushes.
•
•
VACUUMING
Do not use without the clear bin and filter in place.
Fine dirt such as plaster dust or flour should only be vacuumed in very small
amounts.
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
When vacuuming, certain carpets may generate small static charges in the
clear bin or nozzle. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and cleaned it
with a damp cloth (see ‘Cleaning the clear bin’ on page 5).
Use extra care when cleaning on stairs.
Do not rest the appliance on chairs, tables, etc.
Do not press down on the nozzle with excessive force when using the appliance
as this may cause damage.
•
•
•
•
•
•
•
•
•
•
•
•
CLEARING bLOCKAGES – THERMAL CUT-OUT
This appliance is fitted with an automatically resetting thermal cut-out.
Large items may block the tools or nozzle. If any part becomes blocked the
appliance may overheat and automatically cut-out.
Leave to cool down for 1-2 hours before checking the filter or for blockages.
Ensure the appliance is disconnected from the charger before looking for
blockages. Failure to do so could result in personal injury.
Clear any blockage before restarting.
•
•
Do not leave the cleaner head in one place on delicate floors.
On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dry.
•
•
•
•
DIAGNOSTICS – APPLIANCE
•
•
•
Refit all parts of the appliance securely before using.
Clearing blockages is not covered by your Dyson guarantee.
Less than one minute of charge remaining/fully discharged.
CHARGING AND STORING
•
This appliance will switch ‘OFF’ if the battery temperature is below 3°C. This
is designed to protect the motor and battery. Do not charge the appliance and
then move it to an area with a temperature below 3°C for storage purposes.
To help prolong battery life, avoid recharging immediately after a full discharge.
Allow to cool for a few minutes.
Too cold/too hot - do not use.
•
•
•
EMPTYING THE CLEAR bIN
Ensure the appliance is disconnected from the charger before emptying the
clear bin.
Be careful not to pull the ‘ON’ trigger.
To make emptying the clear bin easier, it is advisable to remove the wand and
motorised floor tool.
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To release the dirt, push the red button at the side of the clear bin as shown on
page 4.
Avoid using the appliance with the battery flush to a surface. This will help it run
cooler and prolong battery run time and life.
•
If mounting the docking station on a wall, follow the instructions supplied with
this appliance. Ensure the docking station is fitted correctly and the right way
up, so the motor of the appliance is at the top when in place. Take all necessary
safety precautions. Use appropriate fixings, tools and safety equipment.
When charging via the docking station the battery must be in the appliance.
The battery can be charged on or off the appliance. Take care when removing
the battery.
•
•
•
•
•
•
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8
•
Damage from external sources such as transit, weather, electrical outages or
power surges.
DIAGNOSTICS – CHARGER
•
•
Failures caused by circumstances outside Dyson’s control.
Blockages – please refer to pages 4, 6 and 8 in this Dyson Operating Manual
for details on how to unblock your Dyson appliance.
Charging.
•
•
Normal wear and tear (e.g. fuse, brush bar, batteries, etc.).
Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders’ dust will void your Dyson guarantee.
Fully charged.
•
•
Reduction in battery discharge time due to battery age or use.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
Not charging - check battery.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline (see details on page 2 or page 10).
Not charging - too cold/too hot.
REGISTERING yOuR DySON GuARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
Online (Australia and New Zealand only)
BATTERy SAfETy INSTRuCTIONS
Disconnect the charger from the mains electricity supply when removing the
battery.
To release the battery press the silver button on the handle.
Use only Dyson batteries and Dyson charging unit.
The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
•
By calling the Dyson Customer Care Helpline.
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.
•
•
•
•
•
•
•
•
Skin contact – can cause irritation. Wash with soap and water.
Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
Eye contact – can cause irritation. Immediately flush eyes thoroughly with
water for at least 15 minutes. Seek medical attention.
Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
DySON CuSTOMER CARE
•
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance or contact us via the website.
•
•
•
•
•
•
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
Your serial number can be found on your rating plate which is on the main body
of the appliance behind the filter.
To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.
CAuTION:
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C, or incinerate.
Replace battery with a Dyson battery only: use of any other battery may present
a risk of fire or explosion. Dispose of used battery promptly and in accordance
with local ordinances or regulations. Keep away from children. Do not
disassemble and do not dispose of in fire.
AuSTRALIAN CONSuMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
ABOuT yOuR PRIVACy
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
DySON 2 yEAR GuARANTEE
TERMS AND CONDITIONS
DISPOSAL INfORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
The battery should be removed from the product before it is disposed of.
Dispose of, or recycle, the battery in accordance with local ordinances or
regulations.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
Terms and conditions of your Dyson 2 year guarantee.
•
•
The Dyson guarantee becomes effective from the date of purchase.
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery
Robinson Ltd. (NZ), Singapore’s authorised agent – Service @Home Pte Ltd. or
Indonesia’s authorised agent – PT Higienis Indonesia or their authorised agents.
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
The repair and replacement of your Dyson appliance under Dyson guarantee
will not extend the Dyson guarantee period.
•
•
•
•
The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights and remedies as a consumer.
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
Simply:
1. Box up your old Dyson appliance
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
WHAT IS COVERED
Your Dyson guarantee covers:
•
•
The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
Use of the appliance in the country of purchase.
PRODuCT INfORMATION
Please note: Small details may vary from those shown.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories other than those produced or recommended
by Dyson.
•
•
•
•
•
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
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9
Important!
Wash filter with
cold water regularly
or as required.
Register for a filter wash reminder by
email (Australia only):
Dyson Customer Care
If you have a query about your Dyson appliance,
call the Dyson Customer Care Helpline quoting your
serial number and details of where and when you
bought the appliance, or contact us via the Dyson
website. Your serial number can be found on the
main body of the Dyson appliance, behind the filter.
Australia
Email: [email protected]
Dyson Customer Care: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST).
Address: Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Email: [email protected]
Dyson Customer Care: 0800 397 667
(Mon-Fri 8:30am to 5:00pm).
Address: Avery Robinson Ltd., Unit F, 151D Marua
Road, Ellerslie, Auckland, 1051 New Zealand.
Singapore
Email: [email protected]
Dyson Customer Care: 7000 435 7546
(Mon-Fri 9:00am to 6:00pm,
Sat 9:00am to 12.30pm).
Address: Service @ Home Pte Limited,
2 Leng Kee Road, #04-09A Thye Hong Centre,
Singapore 159086.
Indonesia
Email: [email protected]
Dyson Customer Care: 021 707 39766
(Mon-Fri 9:00am to 5:00pm).
Address: PT. Higienis Indonesia Permata Plaza Top
Floor TF-04, JI, M. H. Thamrin Kav. 57,
Jakarta 10350 Indonesia.
JN.44064 PN.24724-06-01 18.05.12
www.dyson.com
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QUESTIONNAIRE
Please take a few moments to answer our questions.
They will help us develop new products for the future.
1
This handstick is…
7
8
9
What is your average household income?
My first handstick (please go to question 3)
A replacement handstick
An additional handstick
Less than $45,000
Between $45,000 - $74,000
Between $75,000 - $100,000
Over $100,000
2
Which brand of handstick are you replacing or adding to?
Do you have any household pets?
Dyson
Dog
Cat
No
Rowenta
Electrolux
Breville
Vax
Volta
Other, please specify
Other, please specify
Does anyone in your household suffer from any of the
following?
Asthma
Allergies
No
3
Why did you choose to buy a Dyson handstick?
(Please rank in order, 1-5, 1 being the most important).
1
■
■
■
■
■
■
■
■
2
■
■
■
■
■
■
■
■
3
■
■
■
■
■
■
■
■
4
■
■
■
■
■
■
■
■
5
■
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Dyson reputation
10 To which age group do you belong?
Good for pet hair pick-up
No loss of suction
16 - 24
35 - 44
55 - 64
25 - 34
45 - 54
65+
Features
Price/special offer
Store staff recommendation
Picks up more dust than others
Friend/family recommendation
11 Would you recommend a Dyson handstick to your family and
friends?
Other, please specify
Yes
No
4
Where did you first hear about the Dyson handstick?
12 Do you have children?
From friends and family
From the TV or a magazine
Saw it in a store catalogue
Saw it in a store
Pre-school
Aged 5-17 years
Aged 17+ years
Children no longer at home
Pregnant
Recommended by salesperson
No children
5
Where did you look for additional information?
Dyson website
Online reviews and forums
Retail staff
13 Which best describes your home?
Up to 2 beds
3 - 4 beds
Retail catalogue
No additional research was done
More than 4 beds
14 What type of flooring do you have in your home?
6
Do you own any other Dyson products?
Hard floors only
Hard floors and rugs
Mix of carpet and hard floors
Carpet in all areas except the bathroom/s and kitchen
Other, please specify
Vacuum cleaner
Handheld
Handstick
Fan
No
THANK YOU FOR YOUR TIME
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GUARANTEE FORM
Date of purchase
Serial number
/
/
Country of purchase
Australia
New Zealand
Indonesia
Singapore
Title
Surname
First name
Address
Postcode
email
Telephone
Mobile
Store of purchase
Privacy Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may
disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers.
If you wish to access your personal information or see our full privacy policy, please contact us at [email protected]
If you do not wish to receive marketing information by these methods from Dyson please tick this box. ■
3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE
REGISTER
REGISTER
REGISTER
ONLINE
BY PHONE
BY MAIL
Visit our website to register your
Dyson full parts and labour
guarantee online (Australia and
New Zealand only).
Call our dedicated Helpline.
Complete and return
the form to Dyson in the
envelope supplied.
AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766
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