Gateway Computer Monitor HD2401 User Manual

24-inch Widescreen LCD Monitor  
USERGUIDE  
®
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Contents  
Picture has shadows or ghosts” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Color is not uniform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Image is not sized or centered correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
The monitor has pixels that are always dark or too bright . . . . . . . . . . . . . 17  
Speaker bar does not work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
How To . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Technical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Video/ Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Safety, Regulatory, and Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
i
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Contents  
ii  
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Using Your Gateway Flat-Panel Monitor  
Connecting the monitor  
Ergonomic guidelines  
Starting the monitor  
Adjusting monitor settings  
Changing Windows screen settings  
Using the speaker bar  
Power management  
Maintaining  
Troubleshooting  
FAQs  
Specifications  
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Connecting the monitor  
To set up the monitor, first attach the base, then make your cable connections.  
Attaching the base  
To attach the base:  
1
2
Place the monitor base on a table top.  
Slide the monitor neck down onto the base until it clicks into place. You may need to press  
the button on the base to let your monitor slide on smoothly.  
Connecting video inputs  
To connect video sources to your monitor:  
1
2
Position your computer and the monitor so you can reach the back of each.  
Make sure that you computer is turned off.  
2
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3
If your computer has an HDMI digital audio/ video connector, connect an HDMI cable to the  
HDMI connector under the back of the display.  
Important  
An HDMI cable has not been included with your monitor. A cable can be  
purchased from www.gateway.com (available in the U.S. only) or from various  
Internet retailers and electronic retail stores.  
- OR -  
If your computer has a digital video connector (DVI), connect the DVI video cable to the white  
connector under the back of the display.  
- OR -  
If your computer has only an analog VGA (blue) port, connect the VGA video cable to the  
VGA video connector under the back of the display.  
4
Connect the other end of the video cable to the matching video port on the back of your  
computer.  
3
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5
Connect other video sources (such as a DVD player, video camera, or receiver) to the  
appropriate video jacks on the back of the monitor.  
HDMI port  
DVI port  
VGA port  
Setting up the optional speaker bar  
An optional speaker bar is available for mounting underneath your monitor. In the United States,  
you can order a speaker bar from www.gateway.com.  
To install the speaker bar:  
1
Turn off the monitor.  
Important  
If you connect the speaker bar to the monitor while the monitor is turned on,  
the speaker bar will not initialize and will not work correctly. If this happens, turn  
the monitor off, then back on to enable the speaker bar.  
2
Tilt the screen back, then match the mounting clips on each side of the speaker bar with  
the mounting slots underneath the monitor.  
Mounting slot  
Mounting clip  
3
Slide the speaker bar forward onto the bottom of your monitor until it snaps into place. Make  
sure that it is secure by pulling it downward.  
4
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4
Plug the speaker bars power and audio plugs into the appropriate connectors underneath  
the monitor.  
Power  
Audio jack  
connector  
5
Plug the speaker bars pink and green 3.5 audio plugs into the appropriate speaker and  
microphone connectors on the computer.  
Important  
For best audio performance use an HDMI connection. The digital audio is  
conveyed along the same cable as the digital video, and no additional audio  
connection is required. You may need to set your video sources audio mode to PCM  
or ANALOG to hear the audio. See your source devices user guide for more  
information.  
For information on using the speaker bar, see “Using the speaker bar” on page 14.  
To remove the speaker bar:  
1
2
Disconnect all audio and power cables from the speaker bar.  
Press the two clips on the back of your monitor, then slide the speaker bar back.  
Mounting clip  
5
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Connecting power  
To connect power:  
1
Position your monitor so you can reach the back, then connect the power cord to the power  
connector under the back of the monitor.  
2
3
Plug the power cord into a correctly grounded power outlet. We recommend using a surge  
protector (not included) to protect your monitor from voltage spikes.  
To make sure that the monitors power is correctly connected, check the power button on  
the front button panel. The power icon on the power button should be glowing purple. If  
the power icon is not visible, power is not connected.  
Connecting a security cable  
You can secure your monitor to your computer desk (or to another heavy object) with a cable lock.  
To connect a cable lock, follow the cable locks instructions to connect it to the Kensington lock  
slot on the back of your monitor (cable lock not included).  
Kensington lock slot  
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Ergonomic guidelines  
The recommended screen positioning is based upon the following guidelines. These guidelines are  
based on available scientific literature and published standards.  
Screen height  
The recommended screen height for displays (except in special circumstances, such as for bifocal  
use) is that the top of the display should be set at or slightly below (about 1 inch or 25 mm) your  
eye level while you are sitting in a comfortable working posture. This guideline places the center  
of the screen at an ideal 15° to 20° viewing angle for most desktop displays.  
Screen tilt  
The screen should be tilted so your line of sight is perpendicular to the screen. This angle creates  
the most consistent viewing distance when scanning from the top of the screen to the bottom.  
You may need to adjust lighting to avoid screen glare when the screen is tilted upward.  
Screen distance from user  
The screen should first be placed at arms length from the user, then adjusted back and forth to  
suit individual preference.  
Starting the monitor  
Turning on the monitor  
To start the monitor:  
1
Touch the power button on the front of monitor. The power LED on the power button changes  
from purple (off) to blue (on), then turns amber/orange (standby) if no video source is  
detected.  
Tip  
For more information on EzTouch buttons, see Using the EzTouch menu  
buttons” on page 8.  
Power button  
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2
Turn on your computer. After your computer is running, the power LED on the monitors  
power button should turn blue, indicating that the monitor has detected a video source.  
Allow about 10 seconds for the display image to appear.  
If you do not see an image after waiting 10 seconds, check the color of the power button  
light.  
No lightThe monitor is not receiving power. Make sure that the monitor is plugged  
into an AC outlet.  
PurpleThe monitor is turned off. Touch the power button to turn it on.  
BlueThe monitor is detecting a video source. Check the brightness setting.  
For more troubleshooting information, see Troubleshooting” on page 15.  
3
The first prompt you see is the language selection menu settings. You must select a default  
language for the OSD before you can proceed.  
Tip  
To modify the language you select at a future time, use the Advanced menu.  
If you cannot access the Advanced menu because you chose a language you cannot  
You will be prompted for the language selection menu settings again.  
4
5
Adjust the tilt of the monitor for the best viewing angle.  
For VGA input only: After you see the Windows desktop, touch  
(Menu) on the front of  
your monitor, then touch  
settings.  
(Auto) to automatically adjust your display image to the ideal  
6
Use the on-screen display (OSD) to adjust other monitor settings. For more information, see  
“Adjusting monitor settings” on page 8.  
Adjusting monitor settings  
Use the monitor controls (located on the monitor itself) and computer controls (accessible through  
Windows) to adjust the display image. For more information about computer controls, see  
Changing Windows screen settings” on page 13.  
Using the EzTouch menu buttons  
This monitor features an on-screen display (OSD) and EzTouch menu buttons that let you adjust  
contrast, brightness, and other settings for the monitor. The monitor saves changes you make to  
the settings, even if you turn off the monitor. Your monitor has two levels of menus, and the  
functionality of the touch buttons depends on the menu that is currently open:  
The shortcut menu (the first menu that appears) lets you quickly change some of the most  
commonly accessed settings.  
The main menu lets you precisely adjust all levels of settings.  
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Using the shortcut menu  
To use the shortcut menu:  
1
Touch  
(Menu) on the front of your monitor. The rest of the button icons light up and the  
shortcut menu opens. (The menus appearance and choices vary, depending on the currently  
active video input and whether the speaker bar is attached.)  
Important  
The buttons are very sensitive, and may be pressed” by holding your finger  
just above its surface. To completely “release” a touch button, make sure that you  
lift your finger well away from the button.  
2
To use an EzTouch menu button, lightly touch its icon. For adjusting a settings values, you  
can press and hold touch buttons as you would conventional buttons.  
Theme Select (Volume Adjust when optional speaker bar is connected)  
Input Select (Mute when optional speaker bar is connected)  
Auto (Input Select when optional speaker bar is connected)  
PIP On  
PIP Settings  
Cancel  
Main Menu  
Touch the (Theme Select) buttons to cycle through the preset video themes (brightness,  
contrast, and temperature configurations):  
User  
Movie  
Game  
Picture  
Web  
Warm  
Cool  
Touch  
(Input Select) to cycle through the available video sources.  
Important  
If, after the monitor is turned on, it does not find an active video input, the  
monitor enters into standby and the power LED turns orange. To manually switch  
inputs, touch  
(Menu), then select the input from the on-screen list.  
Touch  
(Mute) to mute the optional speaker bar. This option is only available when the  
optional speaker bar is connected.  
Touch  
(Auto) to automatically adjust your display image to the ideal settings. This option  
is only available when the video input is VGA.  
Touch  
(PIP On) to turn on Picture-in-Picture, and touch  
(PIP Settings) to adjust the  
PIP position, size, and other advanced PIP settings.  
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Using Your Gateway Flat-Panel Monitor  
Touch  
Touch  
(Cancel) to exit the shortcut menu.  
(Main Menu) to open the main menu.  
To turn off the button icons and close the menu, wait about ten seconds without pressing  
a button.  
Using the main menu  
To use the main menu:  
1
Touch  
(Menu) on the front of your monitor. The rest of the button icons light up and the  
shortcut menu opens.  
Important  
The EzTouch menu buttons are very sensitive, and may be pressed” by  
holding your finger just above its surface. To completely release” a touch button,  
make sure that you lift your finger well away from the button.  
Tip  
To use a button, lightly touch its icon. For adjusting a settings values, you can  
press and hold touch buttons as you would conventional buttons.  
2
Touch  
(Main Menu). The main menu opens.  
Choose option or mode, Adjust setting  
Select  
Back  
Menu or Menu Off  
Tip  
While the OSD is active, on-screen labels appear next to the buttons to help  
you identify them.  
3
Touch the (Choose Option) buttons to highlight a setting, then touch  
the selected menu or setting.  
(Select) to open  
4
5
6
Touch the (Adjust) buttons to adjust the setting or change the option.  
Touch  
(Back) to return to a previous menu.  
When you have finished making all adjustments, touch  
(Menu Off) to exit.  
10  
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OSD Menu  
Main menu  
Description  
AutoAutomatically adjusts your monitor to its optimum settings. (VGA input only)  
PictureOpens the Picture menu, where you can adjust brightness, contrast, and gamma.  
PIP SettingsOpens the PIP Settings menu, where you can adjust the source, position, size, and  
transparency of the Picture-in-Picture image.  
Video adjustOpens the Video Adjust menu, where you can adjust the sharpness of the picture and the  
video aspect ratio.  
GeometryOpens the Geometry menu, where you can adjust image size and minimize distortions. (VGA  
input only)  
AudioOpens the Audio menu, where you can adjust volume, bass, treble, 3D audio, audio source, and  
audio switching. (Speaker bar must be connected.)  
AdvancedOpens the Advanced menu, where you can adjust color balance, change the OSD language,  
and display information about current monitor settings.  
ResetResets the monitor to its factory settings for the currently displayed input.  
BrightnessAdjusts the amount of light in the darkest portion of the picture. Use the lowest brightness  
setting you are comfortable with to maximize the life of the monitor backlights. You may need to readjust  
brightness after the monitor warms up.  
Picture menu  
ContrastAdjusts the level of white between the lightest and darkest portions of an image.  
GammaCustomizes the gamma level. High gamma levels increase white levels and low gamma levels  
increase contrast. (VGA input only)  
SaturationAdjusts the intensity of a hue. High saturation results in very bright, vivid colors. Low  
saturation results in grayish colors. (HDMI/ DVI input only)  
Tint/ HueAdjusts the color spectrum of the display. (HDMI/ DVI input only)  
PIP DisplayToggles the display of the PIP window.  
SourceSets the source of the video used in the PIP window.  
PIP Settings menu  
PositionSets the position of the PIP window on the main screen.  
SizeSets the size of the PIP window.  
TransparencySets the transparency of the PIP window. The PIP window can be from almost transparent  
to completely opaque. When the PIP window is transparent, you are able to see through the PIP video  
display to your Windows desktop, which makes it easier to access your computer programs while watching  
video.  
SwapSwitches the PIP image to the main image, and the main image to the PIP image.  
PIP PictureOpens a menu where you can set the PIP brightness, contrast, saturation, and tint/ hue.  
Unless otherwise indicated, these settings apply only to SD (standard definition) video at 480i and below.  
Where PC input” is indicated, the resolutions that apply are from 800 × 600 to 1920 × 1200.  
SharpnessAdjusts sharpness for video images.  
Video ScalingSets video aspect ratios and scaling between Wide, Zoom, 1:1, and Panoramic modes.  
PC input: Sets resolution aspect ratios and scaling between Wide, Zoom, and 1:1.  
Video Adjust menu  
Wide mode stretches a standard broadcast or full-frame image to fill the entire  
screen. Widescreen (1.76:1) images fill the entire screen without distortion, while  
widescreen (1.85:1 and 2.35:1) images appear without distortion but with black  
bars at the top and bottom. PC input: Stretches the image to fit the entire screen.  
Zoom mode crops off a portion of a widescreen image in order to fill the entire  
screen with a distortion-free and black bar-free image. PC input: Zooms the  
image to fill the screen from top to bottom with black bars on the left and right  
sides of the image.  
1:1 mode preserves the movies original aspect ratio, so a standard broadcast or  
full-frame movie appears with black bars on the left and right of the image. PC input:  
Preserves the original aspect ratio of the resolution by using black bars on the left and  
right sides and variable sizes of black bars on the top and bottom of the image  
(depends on resolution).  
Panoramic mode uses selective distortion to stretch a standard broadcast or  
full-frame image to fill the entire screen. Unlike Wide mode, Panoramic mode  
stretches only the left and right sides of the image, and leaves the center of the  
image distortion free.  
OverscanA video signal is often displayed slightly cut off at all edges. If Overscan is turned off, you may  
notice strange video anomalies on the edges of the video being displayed. This is normal and is part of  
the data embedded in any video signal. To avoid seeing these anomalies, turn Overscan on.  
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OSD Menu  
Description  
H PositionMoves the display image left and right. You can also touch Auto to configure the vertical and  
horizontal position automatically.  
Geometry menu  
(VGA input only)  
V PositionMoves the display image up and down. You can also touch Auto to configure the vertical and  
horizontal position automatically.  
ClockMinimizes any vertical bars or stripes visible on the screen background. The horizontal screen size  
will also change.  
PhaseMinimizes any horizontal distortion and clears or sharpens the displayed characters.  
VolumeAdjusts volume.  
Audio menu  
BassAdjusts bass tones.  
(available when  
optional speaker  
bar is connected)  
TrebleAdjusts treble tones.  
3D AudioEnables simulated surround sound.  
Audio SourceSelects the audio source. Allows the audio source to be set to the main or PIP window.  
When set to PIP window and the PIP is displayed on screen, the audio being played switches from the main  
to the PIP window. When the PIP window is closed, the main audio is heard. When set to main, PIP audio  
is only heard when the PIP is set to full screen.  
Audio ConfigurationMaps the PC audio and RCA audio inputs to specific video inputs. The HDMI audio  
is fixed to the HDMI video signal and cannot be mapped.  
ColorCustomizes the color levels.  
LanguageChanges the language of the OSD.  
Advanced menu  
LED ModeChanges the brightness of the Standby and Power LED to Day Mode or Nite Mode. When  
watching movies in a darkened room, you may want to change the LED mode to Nite Mode to avoid an  
over-bright, distracting power LED indicator.  
DVI Video modeChanges the DVI video mode by enabling either RGB Color Space (used for digital input)  
and YUV Color Space (used for analog TV input such as NTSC, PAL, and SECAM).  
InformationDisplays current screen resolution and input source for the main display.  
Resolution reminderIf the computer display input (VGA, DVI, and HDMI) is not set to 1920 × 1200,  
displays a reminder that you should change your computers settings to use the optimum 1920 × 1200  
resolution. If you prefer using your monitor at a resolution less than 1920 × 1200, use this option to turn  
off the Resolution Reminder. For information on changing your computers display resolution, see “Changing  
Windows screen settings” on page 13.  
UltraResponseEnables the monitor to work at a faster refresh rate. If you experience video quality issues  
with shadows in fast moving images, you can disable this function to go back to the native LCD panel  
response time.  
UltraContrastAdjusts the backlight to enhance the contrast.  
Reset AllResets all values to the factory settings.  
Using Picture-in-Picture (PIP)  
Picture-in-Picture (PIP) is a convenient way to view video from multiple video sources at the same  
time. Refer to the following chart to determine which combinations of video sources can be used  
as a PIP display.  
Main display  
PIP display  
D-Sub/ VGA  
Digital/ DVI  
HDMI  
D-Sub/ VGA  
Digital/ DVI  
HDMI  
OK  
OK  
OK  
OK  
Important  
For some video resolutions, refresh rates, and video scaling modes, PIP may not be  
allowed. If you receive a message that PIP is not available, try the following:  
Adjust the refresh rate in Windows to 60 Hz. See Windows online Help for more  
information.  
Adjust the video scaling mode to Wide on the monitor.  
Change the resolution of the Windows desktop to match the monitors full resolution of  
1920 × 1200. For more information see Changing color depth and screen resolution”  
on page 13.  
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Changing Windows screen settings  
Adjusting the color depth and screen area are two of the most basic display settings you may need  
to change. You can also adjust settings such as the screen background and screen saver.  
Changing color depth and screen resolution  
Color depth and screen resolution are two of the most basic monitor settings you may need to  
change to suit your needs.  
Color depth is the number of colors your computer uses to display images on your monitor. Most  
images look best displayed with the maximum number of colors available. If the color in your  
images seems false” or “jumpy,” especially after you have played a game or run a video-intensive  
program, check the color depth setting and return it to the highest color setting, if necessary.  
Screen resolution is the number of pixels (individual colored dots) your computer uses to display  
images on your monitor. The higher the resolution, the more information and screen components  
(such as icons and menu bars) can be displayed on the monitor.  
Help  
For more information about adjusting the screen, click Start, then click Help and  
Support. Type ad ju stin g m on itor settin gs in the Search Help box, then press ENTER.  
To change the color depth or screen resolution in Windows Vista®:  
1
Click (Start), Control Panel, then under Appearance and Personalization, click Adjust  
Screen Resolution. The Display Settings dialog box opens.  
2
To change the color depth, click the Colors list, then click the color depth you want.  
Low (8-bit) = 256 colors  
Medium (16-bit) = 65,500 colors  
Highest (32-bit) = 16,700,000 colors  
3
4
To change the screen resolution, drag the Resolution slider to the size you prefer.  
Click Apply. If the new settings do not look right, click No. If the new settings make the screen  
illegible and you cannot click No, the settings return to their previous values after several  
seconds.  
5
Click OK, then click Yes to save your changes.  
To change the color depth or screen resolution in Windows XP:  
1
Click Start, then click Control Panel. The Control Panel opens. If your Control Panel is in  
Category View, click Appearance and Themes.  
2
3
4
Click Display. The Display Properties dialog box opens.  
Click the Settings tab.  
To change the color depth, click the arrow button to open the Color quality list, then click  
the color depth you want.  
Low (8-bit) = 256 colors  
Medium (16-bit) = 65,500 colors  
Highest (32-bit) = 16,700,000 colors  
5
6
To change the screen resolution, drag the Screen resolution slider to the size you prefer.  
Click Apply. If the new settings do not look right, click No. If the new settings make the screen  
illegible and you cannot click No, the settings return to their previous values after several  
seconds.  
7
Click OK.  
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EzTune software  
When installed onto your computer, EzTune™ software lets you control many of the monitor  
settings from your computer. With EzTune, you can:  
Change the orientation of the image (landscape to portrait) by just rotating the screen  
(requires the optional height-adjustable stand available in the U.S. at www.gateway.com)  
Change brightness, contrast, and color balance  
Change screen geometry  
Set the display position and resolution  
For more information, see the programs CD or the installed programs online help.  
Using the speaker bar  
Important  
If you connect the speaker bar to the monitor while the monitor is turned on, the  
speaker bar will not initialize and will not work correctly. If this happens, turn the monitor  
off, then back on to enable the speaker bar.  
To turn on the speaker bar:  
The speaker bar is always on. If you connected the speaker bar by following the instructions  
in “Setting up the optional speaker bar” on page 4, the speaker bar receives power constantly  
from the monitors speaker bar power connector.  
To use headphones:  
Plug headphones into either of the speaker bars headphone jacks. The speaker bars volume  
is muted, and sound is played through the connected headphones. You can connect  
headphones to both headphone jacks, and sound plays out of both sets of headphones.  
Power management  
Energy declaration  
When connected to a computer that supports the VESA Display Power Management Signaling  
(DPMS) Protocol, the monitor can conserve significant energy by reducing power consumption  
during periods of non-use. When your computer goes into the energy saving mode, the monitor  
will then enter the Active Off mode (sleep). In the Active Off mode the Power LED will still show  
orange.  
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Use these conventions and the power can be reduced to the following levels:  
VESA State  
On  
LED Indicator  
Blue  
Power Consumption  
<150 W  
Standby  
Off  
Orange  
Purple  
<2 W  
<1 W  
To wake” the monitor when it is in Standby/ Active Off mode, move the mouse or press any  
keyboard key. You can change the monitors power management settings using the Windows  
Control Panel. For more information, see your computers User Guide.  
Maintaining  
To keep the monitor in optimal working order:  
Do not block the ventilation holes.  
Do not expose the monitor to rain or use near water.  
Keep the monitor away from radiators or heat vents.  
Keep the monitor out of direct sunlight.  
Caution  
Do not use any type of abrasive pad or glass cleaner. You will permanently  
scratch the screen.  
To clean the monitor, use a soft cloth slightly moistened with water only. Wipe the cabinet,  
screen, and controls.  
If you have problems with the monitor, the information in this chapter may help you solve  
them without needing to call Customer Care.  
Make sure that the monitor has warmed up for about 30 minutes before making any  
judgments about the picture quality.  
Troubleshooting symptoms  
No power  
Make sure that the power cord is connected correctly to both the back of the monitor and  
the wall outlet. For more information about connecting the power cord, see Connecting the  
monitor” on page 2.  
Important  
If the power LED is on, the monitor is receiving power.  
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No picture  
Touch  
(Menu), then  
(Input Select) to make sure that you have selected the correct  
video source.  
Make sure that the power cord is connected correctly to both the back of the monitor and  
the wall outlet. For more information about connecting the power cord, see Connecting the  
monitor” on page 2.  
Make sure that the video cable is connected securely to the back of the monitor and  
computer. For more information about connecting the video cable, see Connecting the  
Reset the monitor to the factory settings. For more information, see Advanced menu” on  
page 12.  
If the power LED is orange, it means that the monitor is not detecting a video source or input  
detection is disabled. Complete the following steps:  
Move the mouse or press any key on the keyboard to bring the monitor out of sleep  
mode.  
Touch  
(Menu), then touch  
(Input Select) to choose another input.  
Make sure that your computer is turned on.  
Restart your computer with the monitor turned on.  
Make sure that the video cable is not damaged.  
Check the end of the video cable for any pins that might be bent or pushed in.  
Reset the OSD. For more information, see Advanced menu” on page 12.  
Turn off the monitor and unplug the video cable from the back of your computer. Turn the  
monitor back on and wait for ten seconds. If the monitor is functioning correctly, a “No  
Signal” message appears. For more information about connecting the video cable, see  
Connecting the monitor” on page 2.  
You have the monitor connected to your notebooks VGA port but see no image on the screen.  
If your notebook supports dual displays, you can use both your notebooks display and this  
monitor in extended desktop multi-monitor mode. See Windows Help to learn how to enable  
multiple monitors.  
You can also use this monitor as your primary monitor and not use the notebooks screen.  
Notebook computers typically have an FN key combination that lets you toggle between your  
notebooks display and an externally attached display. On Gateway notebooks, this key  
combination is FN+F4. The F4 key is located along the top row of keys. See your notebook  
user guide for more information.  
Display colors are wrong  
Touch  
(Menu),  
(Main Menu), then  
(Auto) to automatically adjust the display  
image to the ideal settings. (VGA input only.)  
Restart your computer with the monitor turned on.  
Make sure that the video cable is connected securely to the back of the monitor and your  
computer. For more information about connecting the video cable, see Connecting the  
monitor” on page 2.  
Make sure that the video cable is not damaged.  
Check the end of the video cable for any pins that might be bent or pushed in.  
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Picture has shadows or ghosts”  
Touch  
(Menu),  
(Main Menu), then  
(Auto) to automatically adjust the display  
image to the ideal settings. (VGA input only.)  
Remove any extension cables or switchboxes.  
Make sure that the video cable is connected securely to the back of the monitor and your  
computer. For more information about connecting the video cable, see Connecting the  
monitor” on page 2.  
Make sure that the video cable is not damaged.  
Check the end of the video cable for any pins that might be bent or pushed in.  
If you are using VGA or DVI video, make sure that your monitor connection is using the cable  
that came with your monitor.  
Color is not uniform  
Touch  
(Menu),  
(Main Menu), then  
(Auto) to automatically adjust the display  
image to the ideal settings. (VGA input only.)  
Make sure that the monitor warms up for at least 30 minutes before making a final judgment  
about color uniformity or brightness.  
Image is not sized or centered correctly  
Touch  
(Menu),  
(Main Menu), then  
(Auto) to automatically adjust the display  
image to the ideal settings. (VGA input only.)  
Use the position controls to adjust the image. For instructions on how to adjust the display  
image position, see Adjusting monitor settings” on page 8.  
The monitor has pixels that are always dark or too bright  
This condition is normal and inherent in the TFT technology used in active-matrix LCD  
screens. Gateways inspection standards keep these to a minimum. If you feel these pixels  
are unacceptably numerous or dense on your display, contact Gateway Customer Care to  
identify whether a repair or replacement is justified based on the number of pixels affected.  
Speaker bar does not work  
I installed the speaker bar, but no sound is coming out of the speakers.  
Make sure that the speaker bar power cord is plugged into the power connector on the back  
of your monitor, and that the monitor is plugged into an AC power outlet.  
If you are not using HDMI audio, make sure that the speaker bars headphone plug (green)  
is plugged into the headphone jack on your computer.  
If you are using HDMI audio, you must set your device to output audio in PCM mode. See  
the user guide that came with your device for more information.  
If you just finished installing and connecting the speaker bar, restart your monitor so that  
it can recognize the new speaker bar.  
Make sure that the volume is turned up.  
Make sure that headphones are not plugged into the headphone jacks on the sides of the  
speaker bar. When headphones are connected, no sound comes out of the speaker bars  
speakers.  
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Using Your Gateway Flat-Panel Monitor  
Your headphone/ speaker jack may have been muted using Windows sound controls. To  
check your headphone/ speaker mute settings, click the speaker icon in the Windows taskbar,  
or to check the settings in Windows Vista, click (Start),Control Panel, Sounds and Audio  
Devices, the Volume tab, then click Advanced. For optimum volume control using the  
speaker bar, we recommend that you set the Windows volume mid-way between the lowest  
and highest setting.  
If you are not using HDMI audio, make sure that the audio input and video input match.  
Touch  
(Menu),  
(Audio), then  
(Audio Switching) to match the inputs.  
I want to plug in my headphones, but there is a headphone jack on both sides of the speaker  
bar. Which should I use?  
You can use either jack or both jacks at the same time. When headphones are connected,  
no sound comes out of the speaker bars speakers.  
I do not get sound from my headphones.  
Make sure that your speaker bar is connected to an audio source by unplugging your  
headphones and adjusting the speaker bar volume.  
After you make sure that your speaker bar can play sounds, make sure that your headphones  
are plugged into one of the headphone jacks on the sides of the speaker bar, and not into  
the microphone jack.  
The sound coming from the speakers sounds distorted.  
Turn down the volume until the distortion disappears.  
Check the audio output volume of the sound device the speaker bar is connected to. If the  
audio devices output volume is set too high, the speaker bars sound may always be  
distorted. To adjust the audio devices output volume, see the devices user guide. To adjust  
the volume in Windows, click the speaker icon in the Windows taskbar, or to adjust the  
volume in Windows Vista, click  
(Start), Control Panel, Sounds and Audio Devices, the  
Volume tab, then click Advanced. For optimum volume control using the speaker bar, we  
recommend that you set the Windows volume mid-way between the lowest and highest  
setting.  
I plugged my microphone into the speaker bars microphone jack, but my computer cannot  
record any sound.  
Make sure that the speaker bars microphone plug (pink) is connected to the microphone  
jack on your computer.  
Your microphone jack may have been muted using Windows sound controls. To check your  
microphones mute settings, click the speaker icon in the Windows taskbar, or to check your  
microphones mute settings in Windows Vista, click  
(Start), Control Panel, Sounds and  
Audio Devices, the Volume tab, then click Advanced.  
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FAQs  
This section contains answers to frequently asked questions.  
General  
I have the monitor connected to my notebooks VGA port and I see no image on the screen.  
monitor in extended desktop multi-monitor mode. See Windows Help to learn how to enable  
multiple monitors.  
You can also use this monitor as your primary monitor and not use the notebooks screen.  
Notebook computers typically have an FN key combination that lets you toggle between your  
notebooks display and an externally attached display. On Gateway notebooks, this key  
combination is FN+F4. The F4 key is located along the top row of keys. See your notebook  
user guide for more information.  
How To  
Setup  
Why does the image looks stretched or fuzzy when I connect the monitor to my computer?  
You must adjust the operating systems display settings to match the monitors optimal  
(native) 1920 × 1200 setting. For information on adjusting settings in Windows XP, see  
Changing color depth and screen resolution” on page 13.  
I do not see 1920 × 1200 available in the Windows display control panel.  
Make sure that your video card can display at 1920 × 1200 resolution.  
This may be caused by older video drivers on your computer. See the Gateway support Web  
site (support.gateway.com) for updated video drivers for your computer. You can also go  
directly to your video cards support Web site for the most up-to-date video drivers. The Web  
sites for the major video card manufacturers are:  
When I run my games, I do not see support for widescreen displays. What can I do?  
Newer games are adding support for widescreen displays as the widescreen format becomes  
more popular. Check the games Web site for updates. You can also consult the following  
Web site for specific settings and options to configure older games to support widescreen:  
Some adjustments may require you to make changes to the Windows System Registry. We  
recommend making a complete system backup before changing the System Registry.  
Technical  
Why do I see “noise” or “trash” on the screen?  
When your displays digital capabilities exceed a digital broadcast signal, the signal is  
increased (up-converted) to match the display capabilities. Up-converting can cause noise”  
or “trash.” The signal on DVI-D is HDCP encoded. Stop and restart the source to allow  
renegotiation.  
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Using Your Gateway Flat-Panel Monitor  
What is HDCP and how do I troubleshoot it?  
High-bandwidth Digital Content Protection (HDCP) is a specification developed by the Intel®  
Corporation to protect digital entertainment content that uses a digital visual interface (DVI).  
HDCP encrypts the transmission of digital content (signal) between the video source  
(computer, DVD player, or set-top box) and the digital display (monitor, digital television/ DTV,  
or projector). HDCP is not designed to prevent copying or recording of digital content, but  
only to protect the integrity of the content as transmitted.  
How does HDCP work?  
Implementation of HDCP requires a license obtainable from the Digital Content Protection,  
LLC, which then issues a set of unique secret device keys to all authorized devices. During  
authentication, the receiving device only accepts content after it acknowledges the keys. To  
further prevent stealing of the data or line tapping, the transmitter and receiver generate  
a shared secret value that is constantly checked throughout the transmission. After  
authentication is established, the transmitter encrypts the data and sends it to the receiver  
for decryption.  
What happens if I lose the signal to the display while watching a movie on a HDCP-equipped  
component?  
The component must be restarted to establish renegotiation.  
For example, while watching a movie on a HDCP-enabled DVD player, you change the  
receiving device (DTV, monitor, or projector) input to watch broadcast TV, then change the  
input back to watch the DVD movie. However, you are unable to watch the movie. This is  
because when the input was changed, the receiver lost the HDCP signal. Restart the  
HDCP-enabled DVD player to allow renegotiation.  
What is the cause if a movie starts and then slowly fades to static?  
The receiving device is not HDCP compatible or it is not negotiating correctly. Restart the  
video source and re-plug all video cables from the source to the TV.  
How do I know if a component is HDCP compliant?  
If the video source device does not have a DVI or HDMI connection, it is not HDCP compliant.  
Video/ Display  
When I display video from composite, or component, why does the video look overly  
compressed?  
See your video device user manual to adjust the video or TV format output to 16:9. Setting  
this option to 4:3 results in compressed video. This is done differently on all brands of video  
devices, so it is important that you read your video device user guide or the help tools within  
your video devices software.  
I see black bars on the left and right of the video. Can I stretch the video to fit more of the  
screen?  
Touch  
(Menu),  
(Video Adjust), then  
(Video Scaling) to fill more of the screen.  
Choose Wide, Zoom, or Panoramic modes.  
Why when I try to use Picture in Picture (PIP) component video at 480p, 720p, or 1080i, either  
no video is displayed or I see corrupted video?  
This is a normal operation of the monitor. If you want to view component video in PIP, adjust  
the video output of your external device to 480i.  
Can I connect my game console to this monitor?  
Yes. Using optional video cables you can connect your game console directly to the monitor.  
If your game console supports HDMI, this results in the best picture quality.  
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Specifications  
Specifications are subject to change without notice or obligation. Many products for Gateway and  
its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary  
from similarly marketed products.  
Panel size  
Panel type  
24 inches (diagonal)  
24-inch viewable  
TFT active matrix TN  
Glare  
Pixel resolution  
Pixel pitch  
1920 × 1200 (native) (60 Hz)  
0.0106 × 0.0106 inches (0.270 mm × 0.270 mm)  
Aspect ratio  
16:10  
2
Brightness 400 cd/ m  
Contrast ratio  
UltraContrast Disabled: 1000:1 (typical)  
UltraContrast Enabled: 2000:1  
Viewing angles 160° horizontal, 160° vertical  
Response time  
UltraResponse Enabled: 2 ms (average)  
UltraResponse Disabled: 5 ms (typical)  
Frequency  
Horizontal: 74 KHz  
Vertical: 60 Hz  
Lamp type/ life  
30,000 hours (minimum)  
Colors 16.7 million  
Color gamut  
92%  
OSD languages English, French, Spanish, Italian, Japanese  
Connections and inputs  
Analog (VGA): 15-pin mini d-sub VGA  
Digital (DVI-D): 24-pin DVD-D (supports 480i, 480p, 720p, 1080i, and  
1080p). Includes HDCP (High-bandwidth Digital Content Protection)  
HDMI (supports 480i, 480p, 720p, 1080i, and 1080p)  
AC power input  
12V/ 2A speaker bar power output  
Included cables 15-pin mini d-sub analog VGA  
DVI cable  
Power  
Power consumption  
Normal operation: <150 W  
Standby mode: <2 W  
Off: <1 W  
Power input  
100~ 240 VAC, 50/ 60 Hz (built-in power supply)  
Certifications UL, cUL, FCC Class B, CE, NOM, VCCI  
Wall mount bracket  
Weight  
VESA 4 3.937 inches (4 100 mm)  
Net weight (with stand): 17.20 lbs. (7.8 kg)  
With stand and optional speaker bar: 19.84 lbs (9.0 kg)  
Dimensions Stand at lowest position: 22.48 × 17.36 × 9.92 inches  
(571 × 441 × 252 mm)  
Stand at highest position: 22.48 × 22.48 × 9.92 inches  
(571 × 571 × 252 mm)  
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Using Your Gateway Flat-Panel Monitor  
Temperature  
Humidity  
Altitude  
Operating: 41~ 95°F (5~ 35°C)  
Storage: -4~ 140°F (-20~ 60°C)  
Operating: 45~ 85% (non-condensing)  
Storage: 5~ 90% (non-condensing)  
Operating: 12,000 feet (3,658 m)  
Storage: 40,000 feet (12,192 m)  
Security  
Kensington lock slot  
Video modes  
Your monitor supports several video modes. If you do not use the best mode for the monitor, the  
display image may look slightly “fuzzy.”  
Mode  
Resolution  
Horizontal  
Vertical  
Available in DVI  
mode  
frequency (kHz)  
frequency (Hz)  
1
720 × 400  
31.469  
31.469  
37.9  
70  
60  
72  
75  
56  
60  
72  
75  
60  
70  
75  
75  
60  
75  
60  
75  
60  
75  
60  
75  
60  
60  
N
Y
N
N
N
Y
N
N
Y
N
N
N
Y
N
Y
N
Y
N
Y
N
Y
N
2
640 × 480  
640 × 480  
640 × 480  
800 × 600  
3
4
37.5  
5
35.1  
6
800 × 600  
37.879  
48.1  
7
800 × 600  
8
800 × 600  
46.875  
48.363  
56.5  
9
1024 × 768  
1024 × 768  
1024 × 768  
1152 × 864  
1280 × 1024  
1280 × 1024  
1400 × 1050  
1400 × 1050  
1440 × 900  
1440 × 900  
1680 × 1050  
1680 × 1050  
1920 × 1200  
1920 × 1200  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
60.123  
67.5  
64  
80  
65.317  
82.278  
55.935  
70.635  
65.29  
74.9  
74  
74.6  
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Safety, Regulatory, and Legal Notices  
Important safety information  
Environmental information  
Regulatory compliance statements  
Notices  
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Safety, Regulatory, and Legal Notices  
Important safety information  
Warning  
Always follow these instructions to help guard against personal injury and damage  
to your Gateway product.  
Warning  
Do not use Gateway products in areas classified as hazardous locations. Such areas  
include patient care areas of medical and dental facilities, oxygen-laden environments, or  
industrial facilities.  
Your Gateway product is designed and tested to meet the latest standards for safety of information technology equipment. However,  
to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are  
followed.  
Setting up your system  
Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety  
and operating instructions for future use.  
Do not use this product near water or a heat source such as a radiator.  
Set up the system on a stable work surface.  
The product should only be operated from the type of power source indicated on the rating label.  
If your product has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector  
switch is set at the factory to the correct voltage.  
Openings in the monitor case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate  
space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind  
into the monitor ventilation openings.  
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The  
plug on this cord will only fit into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet,  
contact an electrician to install the appropriate outlet.  
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension  
cord does not exceed the extension cord ampere rating.  
Care during use  
Warning  
To prevent electric shock, never remove the cover. No user serviceable parts inside.  
Refer servicing to qualified service personnel.  
Do not walk on the power cord or allow anything to rest on it.  
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.  
Do not expose the monitor to rain or use near water. If the monitor does get exposed to moisture, unplug it and allow it to dry for  
24 hours. Call Gateway Customer Care for advice on whether the monitor is safe to turn back on.  
When the monitor is turned off, a small amount of electrical current still flows through the monitor. To avoid electrical shock,  
always unplug all power cables and modem cables from the wall outlets before cleaning the system.  
Unplug the system from the wall outlet and refer servicing to qualified personnel if:  
The power cord or plug is damaged.  
Liquid has been spilled into the system.  
The system does not operate properly when the operating instructions are followed.  
The system was dropped or the cabinet is damaged.  
The system performance changes.  
Replacement parts and accessories  
Use only replacement parts and accessories recommended by Gateway.  
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Environmental information  
Recycling  
Warning  
Hg  
THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND  
FEDERAL LAW.  
The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product  
may contain substances known to be hazardous to the environment or to human health.  
To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides  
the following information on how you can responsibly recycle or reuse most of the materials in your end of life” product.  
Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste  
stream (residential garbage collection). The Crossed-Out Waste Bin” label affixed to this product is your reminder to  
dispose of your end of life” product properly.  
Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You  
can do your part for the environment by following these simple steps:  
When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection  
administration for recycling.  
In some cases, your end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call  
Gateway to see if this program is available in your area.  
If you need further assistance in recycling, reusing, or trading in your end of life” product, you may contact us at the Customer  
Care number listed in your products user guide and we will be glad to help you with your effort.  
Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features of  
this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in,  
and by disposing of or recycling used batteries properly.  
With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the  
use of landfills for the disposal of end of life” products, and generally improve our quality of life by ensuring that potentially  
hazardous substances are not released into the environment and are disposed of properly.  
For additional recycling information specific to your area, please go to www.gateway.com/ recycle.  
EPA ENERGY STAR®  
As an ENERGY STAR Partner, Gateway has determined that this product meets or exceeds the ENERGY STAR 4.0  
performance guidelines for computer energy efficiency and power management.  
ENERGY STAR Power Management (standard in the Windows operating system) places inactive components (CPU,  
hard drives, and other components except memory) into a low-power Sleep mode. Sleep mode uses less energy to  
run your computer, saves on your energy costs, and helps protect the environment by reducing greenhouse gas  
emissions.  
Your computer was shipped with Sleep mode enabled. While your computer is in Sleep mode, the power indicator  
flashes. To use your computer after it has entered Sleep mode, move the mouse, press a key on the keyboard, or  
press the power button to wake” it up.  
For more information about the power management features of your Gateway desktop computer, see Changing power-saving  
settings” in the online User Guide.  
For more information about the power management features of your Gateway notebook, see Managing Power” in the online  
Reference Guide.  
Help  
For more information about Sleep mode in Windows Vista, click Start, then click Help  
and Support. Type sleep in the Search Help box, then press ENTER.  
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Safety, Regulatory, and Legal Notices  
Regulatory compliance statements  
United States of America  
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15  
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These  
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment  
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause  
harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and receiver  
Connect the equipment to an outlet on a different circuit from that to which the receiver is connected  
Consult the dealer or an experienced radio/ TV technician for help.  
Compliance Accessories: The accessories associated with this equipment are: shielded video cable. These accessories are required to  
be used in order to ensure compliance with FCC rules.  
FCC declaration of conformity  
Model:  
HD2401  
Responsible party:  
Gateway, Inc.  
7565 Irvine Center Drive  
Irvine, CA 92618 USA  
This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) this device  
may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause  
undesired operation.  
Caution  
Changes or modifications not expressly approved by Gateway could void the FCC  
compliance and negate your authority to operate the product.  
California Proposition 65 warning  
Warning  
This product contains chemicals known to the State of California to cause cancer, birth  
defects, and/ or other reproductive harm. For additional information regarding this product  
Canada  
Industry Canada (IC) Unintentional emitter per ICES-003  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio  
interference regulations of Industry Canada.  
Le présent appareil numérique német pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de  
Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.  
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Notices  
© 2008 Gateway, Inc.  
All rights reserved.  
Gateway, Inc.  
7565 Irvine Center Drive  
Irvine, CA 92618 USA  
All Rights Reserved  
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or  
in any form, without prior consent in writing from Gateway.  
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.  
These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this  
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may  
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway  
be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this  
manual, even if advised of the possibility of such damages.  
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products  
it describes at any time, without notices or obligation.  
Trademark acknowledgments  
Gateway and eMachines are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other  
brands and product names are trademarks or registered trademarks of their respective companies.  
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Safety, Regulatory, and Legal Notices  
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MAN FHD2401 USR GDE R0 5/ 08  
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