GE Answering Machine 15380380 User Manual

2-9868  
Digital Answerer  
User's Guide  
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TABLE OF CONTENTS  
FCC REGISTRATION INFORMATION ................................................ 2  
INTERFERENCE INFORMATION ........................................................ 2  
BEFORE YOU BEGIN ................................................................... 4  
PARTS CHECKLIST ................................................................ 4  
MODULAR JACK REQUIREMENTS ............................................ 4  
INSTALLING THE BATTERY ...................................................... 4  
INSTALLATION ............................................................................ 5  
IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER .............. 6  
SETUP ..................................................................................... 6  
RECORDING THE GREETING .................................................... 6  
REVIEWING THE SETTINGS ..................................................... 7  
CHANGING THE SETTINGS ...................................................... 7  
SETTING THE TIME ............................................................... 7  
TO SET THE HOUR ........................................................... 7  
TO SET THE MINUTES ....................................................... 7  
TO SET THE DAY .............................................................. 8  
SETTING THE RINGS TO ANSWER ............................................. 8  
SETTING THE INCOMING MESSAGE LENGTH ............................... 8  
SETTING THE SECURITY CODE ................................................. 9  
ADJUSTING THE VOLUME ...................................................... 9  
ANSWERER OPERATION ............................................................ 10  
ANSWER ON/OFF INDICATOR ............................................... 10  
MESSAGES INDICATOR ........................................................ 10  
PLAYING MESSAGES .......................................................... 11  
ERASING ALL MESSAGES .................................................... 11  
LEAVING A MEMO .............................................................. 12  
2-WAY RECORD ................................................................. 12  
SCREENING CALLS (AUTO DISCONNECT FEATURE)................... 12  
REMOTE ACCESS ..................................................................... 13  
GENERAL PRODUCT CARE ......................................................... 14  
SERVICE ................................................................................. 15  
TROUBLESHOOTING TIPS ........................................................... 16  
INDEX .................................................................................... 17  
LIMITED WARRANTY ................................................................. 18  
REMOTE ACCESS CARD ............................................................ 19  
CAUTION  
RISK OF ELECTRIC SHOCK  
DO NOT OPEN  
FCC NUMBER IS LOCATED ON THE CABINET BOTTOM  
REN NUMBER IS LOCATED ON THE CABINET BOTTOM  
THE LIGHTNING CAUTION: TO REDUCE THE  
THE EXCLAMATION  
FLASH AND ARROW-  
HEAD WITHIN THE  
RISK OF ELECTRIC SHOCK, POINT WITHIN THE  
DO NOT REMOVE COVER T R I A N G L E I S  
A
TRIANGLE IS  
A
WARNING  
SIGN  
( O R B A C K ) . N O U S E R -  
SERVICEABLE PARTS IN-  
SIDE. REFER SERVICING  
T O Q U A L I F I E D S E R V I C E  
PERSONNEL.  
WA R N I N G S I G N  
ALERTING YOU OF  
ALERTING YOU OF  
I
M
P
O
R
T
A
N
T
WARNING: TO PREVENT FIRE  
OR ELECTRICAL SHOCK HAZARD,  
DO NOT EXPOSE THIS PRODUCT  
TO RAIN OR MOISTURE.  
"
D
A
N
G
E
R
O
U
S
I N S T R U C T I O N S  
A C C O M PA N Y I N G  
T H E P R O D U C T.  
VOLTAGE" INSIDE  
THE PRODUCT.  
SEE MARKING ON BOTTOM / BACK OF PRODUCT  
3
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BEFORE YOU BEGIN  
PARTS CHECKLIST  
Make sure your package includes the following items:  
VOIC  
TEM  
E
TIM  
SYS  
G
IN  
E
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
P
A
T
ERASE  
E
TING  
ANSWER  
ON  
/
OF  
F
G
RE  
S
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
O
V
P
R
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY • STOP  
AC power supply  
Answerer  
MODULAR JACK REQUIREMENTS  
You need an RJ11 type modular jack, which is the most  
common type of phone jack and might look like the one  
pictured here. If you don’t have a modular jack, call your  
local phone company to find out how to get one installed.  
INSTALLING THE BATTERY  
Battery  
compartment  
door  
In the event of a power loss, a 9-volt battery (not included)  
enables the answerer to retain messages stored in memory.  
To install the battery:  
1. Remove the battery compartment door on the bottom of  
the unit by loosening the screw with a Phillips screw-  
driver. Lift the door.  
2. Connect a fresh 9-volt alkaline battery (not included).  
The large and small contacts on the battery clip and the  
battery will interlock. Once connected, place the battery  
inside the battery compartment.  
Battery clip  
+
-
3. Replace the battery compartment door and tighten the  
screw.  
+
-
Battery  
NOTE: If the battery is low or not installed, the unit  
announces “Low Battery” at the end of your  
messages.  
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INSTALLATION  
1. Plug the telephone line cord into a modular wall jack.  
INSTALLATION INFORMATION  
• Never install telephone wiring during  
a lightning storm.  
• Never touch uninsulated telephone  
wires or terminals, unless the  
telephone line has been discon-  
nected at the network interface.  
2. Connect the telephone line cord from your telephone into  
the jack on the back of the answerer marked PHONE.  
(You don’t have to connect your telephone in order for the  
answerer to record incoming messages.)  
• Use caution when installing or  
modifying telephone lines.  
3. Connect the small end of the power supply into the  
POWER 9V AC jack on the back of the answerer. Plug the  
other end into an AC power outlet. The unit beeps 3 times  
and is ready for setup or to answer calls with the default  
greeting and settings.  
NOTE: Only use the Thomson 5-2434A power supply  
that was packed with this unit. Using other power  
supplies may damage the unit.  
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IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER:  
To move the answerer to a different location in the house, follow these instructions:  
1. Disconnect the phone line or any phones you may have connected to the unit.  
2. Install a battery, if you have not already done so. This will ensure that your messages are  
not lost. See “Installing the Battery”.  
3. Go to the electrical outlet and unplug the power supply. DO NOT UNPLUG THE POWER  
JACK CONNECTED TO THE UNIT. If you do, all memory will be erased.  
4. Move the unit and phone line to the desired location.  
5. Plug in the power supply into an electrical outlet.  
6. The MESSAGES indicator shows that the messages have not been erased.  
7. Connect all necessary phone lines.  
SETUP  
RECORDING THE GREETING  
Before using your new answerer, you should record a greeting (the announcement callers hear  
when your answering system answers a call). If you don't record a greeting, callers hear a default  
greeting which says, "After tone, record message."  
When recording the greeting you should be about 6 inches from the unit. Eliminate as much  
background noise as possible.  
1. Prepare your greeting.  
Sample Greeting: Hi, this is (use your name here). I can’t answer the phone right now, so please leave  
your name, number, and a brief message after the tone, and I’ll get back to you. Thanks.  
2. Hold down the GREETING button. Record after the tone.  
3. Release GREETING when you finish.  
To review the greeting, press and release GREETING.  
To return to the answerer's default greeting after you've recorded one, press GREETING and  
release it when you hear the tone, or press erase when the greeting is playing.  
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Default Settings  
12 a.m. Sunday  
REVIEWING THE SETTINGS  
Time  
This function allows you to review the current time,  
number of rings before the unit answers a call, incoming  
message length, and the security code. Press and release  
the SET button to review the current settings. To review  
the next or previous setting, press the NEXT or  
PREVIOUS button. The unit announces the current  
setting.  
Rings to Answer  
4
Message Length 2 minutes  
Security Code 123  
SET  
button  
NOTE: To exit review, press and release the ALL  
or NEW buttons.  
VOIC  
TEM  
E
T
SYS  
IM  
E
G
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
P
A
T
CHANGING THE SETTINGS  
Press and hold the SET button to enter the change mode.  
The unit announces the current time and day. To change,  
press NEXT or PREVIOUS. To set and go on to the next  
item, press SET.  
ERASE  
TING  
ANSWE  
R
O
N/  
EE  
G
R
O
FF  
S
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
O
V
P
R
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY • STOP  
NOTE: To scroll from one setting to the next,  
press and release SET. To exit the change list,  
press ALL or NEW.  
PREVIOUS  
button  
NEXT  
button  
SETTING THE TIME  
TO SET THE HOUR  
1. Press and release NEXT or PREVIOUS until the unit  
announces the correct hour.  
Range of Settings  
Time  
Hour  
Minute 0 - 59  
12 a.m. - 11 p.m.  
2. Once the hour is set, press SET to enter the minutes  
menu.  
Day  
Sunday - Monday  
Rings  
2, 3, 4, 5, toll saver  
1, 2, 3, 4 minutes  
0 - 9, 0 - 9, 0 - 9  
TO SET THE MINUTES  
1. Press and release NEXT or PREVIOUS until the unit  
announces the correct minutes.  
to Answer  
Message  
Length  
2. Once the minutes are set, press SET to enter the day  
menu.  
Security  
Code  
7
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TO SET THE DAY  
1. Press and release NEXT or PREVIOUS until the unit  
announces the correct day.  
2. Once the day is set, press SET to enter the rings to  
answer menu.  
SETTING THE RINGS TO ANSWER  
The unit announces the rings to answer. To change, press  
NEXT or PREVIOUS. To set and go on to the next item,  
press SET.  
SET  
button  
1. Press and release NEXT or PREVIOUS until the unit  
announces the correct number of rings for the answerer  
to pick up.  
VOIC  
TEM  
E
T
SYS  
IM  
E
G
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
P
A
T
2. Once the rings to answer is set, press SET to enter the  
incoming message length menu.  
ERASE  
TING  
ANSWE  
R
O
N/  
O
FF  
EE  
G
R
S
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
O
V
SETTING THE INCOMING MESSAGE  
LENGTH  
P
R
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY STOP  
The unit announces the current message length. To  
change, press NEXT or PREVIOUS. To set and go on to  
the next item, press SET.  
PREVIOUS  
button  
NEXT  
button  
1. Press and release NEXT or PREVIOUS until the unit  
announces the correct incoming message length.  
2. Once the length is set, press SET to enter the security  
code menu.  
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SETTING THE SECURITY CODE  
The unit announces the current security code. To change,  
press NEXT or PREVIOUS. To set and exit press SET.  
1. Press and release NEXT or PREVIOUS to choose the  
first digit. The unit announces all 3 digits, but only the  
selected digit will change.  
VOLUME  
buttons  
2. Once you have the desired first digit, press SET to  
save it and move on to the second digit.  
SET  
button  
3. Press and release NEXT or PREVIOUS to choose the  
second digit. Only the second digit will change.  
4. Once you have the desired second digit, press SET to  
save it and move on to the third digit.  
VOIC  
TEM  
E
T
SYS  
IM  
E
G
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
P
A
T
5. Press and release NEXT or PREVIOUS to choose the  
third digit. Only the third digit will change.  
ERASE  
TING  
ANSWE  
R
O
N/  
O
FF  
EE  
G
R
S
6. Once you have the desired third digit, press SET to  
save it. The answerer repeats all the settings.  
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
O
V
P
R
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY • STOP  
NOTE: To exit any menu, press and release the ALL  
or NEW buttons. Also, setup will cancel if no  
buttons have been pushed within 30 seconds.  
NEXT  
button  
PREVIOUS  
button  
NEW  
button  
ALL  
button  
IMPORTANT: The setup settings will not be erased  
even after a power outage.  
ADJUSTING THE VOLUME  
Use the VOLUME + and - buttons to increase the volume up  
and down. The unit beeps when it is not announcing a  
setting or playing a message.  
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ANSWERER OPERATION  
ANSWER ON/OFF  
button  
ERASE button  
MESSAGES indicator  
GREETING button  
VOIC  
TEM  
E
T
SYS  
IM  
E
G
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
P
A
T
SET  
button  
Volume  
buttons  
ERASE  
TING  
ANSWE  
R
O
N/  
O
FF  
EE  
G
R
S
E
T
M
ESSAGES  
E
M
M
E
U
L
M
O
O
V
P
R
E
NEXT  
button  
V
MEMO  
button  
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY STOP  
MIC  
PREVIOUS  
button  
ALL  
button  
NEW  
button  
ANSWER ON/OFF INDICATOR  
The ANSWER ON/OFF indicator lets you know whether your answerer is on or off. When the  
answerer is off, it answers calls after 10 rings but doesn’t play the greeting. The answerer doesn’t  
take messages when it is off.  
Indicator is on — Answerer is on.  
Indicator is off — Answerer is off, but you might still have messages.  
NOTE: Even though the answerer is off, playing messages, reviewing/changing the  
settings, and reviewing/changing the greeting function normally.  
MESSAGES INDICATOR  
The MESSAGES indicator lets you know when you have new or old messages.  
Indicator is on –– There are no new messages, but there are old ones.  
Indicator is off –– There are no messages or the answerer is turned off.  
Indicator is flashing slowly –– There are new messages.  
Indicator is flashing rapidly –– The answerer’s memory is full.  
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NOTE: An old message is one that has been listened  
to completely, including the time/day stamp. A new  
message is one that HAS NOT been listened to  
completely.  
PLAYING MESSAGES  
ERASE button  
Either old or new messages can be played. To hear all of  
the messages, including the new ones, press and release  
the ALL button. To hear only new messages, press and  
release NEW.  
To play messages, press and release ALL or NEW.  
To stop playback, press and release ALL or NEW again.  
VOIC  
TEM  
E
T
SYS  
IM  
E
G
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
To restart the message that is playing, press and hold  
PREVIOUS.  
E
L
E
P
A
T
To go back to the beginning of a previous message,  
press and release PREVIOUS.  
ERASE  
TING  
ANSWE  
R
O
N/  
EE  
G
R
O
FF  
S
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
V
O
To skip to the beginning of the next message, press and  
release NEXT.  
P
R
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
To fast forward within a message, press and hold NEXT.  
PLAY • STOP  
To erase a message while it is playing, press and release  
the ERASE button. The answerer announces, “Message  
Erased” to confirm the message has been erased.  
NEXT  
button  
PREVIOUS  
button  
ERASING ALL MESSAGES  
ALL  
button  
NEW  
button  
When the answerer isn’t playing or recording messages,  
press and hold ERASE until you hear the “Messages  
Erased” announcement. If you do not have any messages,  
the unit will announce, “Zero Messages” if ERASE is  
pressed and held.  
NOTE: New messages must be heard completely ,  
including the time/day stamp, before they can be  
erased.  
11  
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LEAVING A MEMO  
Press and hold the MEMO button. Leave your message  
after the announcement and the beep. Release the MEMO  
button when you're finished talking. The unit treats the  
memo as a message, as the MESSAGES indicator shows.  
NOTE: The length of time for recording a memo  
depends on how many messages are currently stored  
by the answerer.  
MEMO  
button  
2-WAY RECORD  
VOIC  
TEM  
E
T
SYS  
IM  
G
E
IN  
/
G
D
AY  
A
S
S
/
E
S
T
M
A
S
M
P
S
E
L
E
To record a phone conversation, press and release the  
MEMO button. Press MEMO again or ALL or NEW when  
finished. A phone must be off the hook to record. The unit  
treats the 2-way recorded conversation as a message, as  
the MESSAGES indicator shows.  
P
A
T
ERASE  
TING  
ANSWE  
R
R
EE  
O
N/  
O
FF  
G
S
E
T
M
ESSAGES  
E
M
M
E
U
M
L
O
O
V
P
R
NOTE: The length of time for recording a  
conversation depends on how many messages are  
currently stored by the answerer.  
E
V
I
ALL  
NEW  
O
T
U
X
S
E
N
MIC  
PLAY • STOP  
SCREENING CALLS (AUTO DISCONNECT FEATURE)  
You can screen incoming calls by listening as the caller  
leaves a message. If you want to talk to that caller, pick up  
any extension phone.  
12  
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REMOTE ACCESS  
You can access your answerer from any touch-tone phone  
by entering your 3-digit security code (the default security  
code is 123, but you can change it.) Be aware that remote  
functions do not work with rotary or push-button pulse-  
dialing phones. You can cut out the wallet-size remote card  
on page 19 so you know the touch-tone commands when  
you're picking up messages from another location.  
To access your answerer:  
1. Call your telephone number.  
2. After you hear the beep that follows the greeting, enter  
your 3-digit security code. To bypass the greeting, you  
can enter your 3-digit security code any time while the  
greeting is playing.  
3. The unit plays the remote menu after the correct  
security code has been entered. Menu selections can  
be made while the menu is playing.  
NOTE: The unit answers on the 10th ring when it  
is turned off or the memory is full. To access the  
answerer, enter the 3-digit security code after the  
beep. If memory is full, play messages and erase  
some of them to restore memory. If the answerer is  
off, press 2 to turn it on.  
NOTE: After the unit plays the remote menu, it will  
wait 10 seconds for a command, then disconnect.  
13  
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GENERAL PRODUCT CARE  
To keep your answerer working and looking good, follow these guidelines:  
Avoid putting it near heating appliances and devices that generate electrical noise (for example,  
motors or fluorescent lamps).  
DO NOT expose to direct sunlight or moisture.  
Avoid dropping answerer and/or other rough treatment.  
Clean with a soft cloth.  
Never use a strong cleaning agent or abrasive powder because this will damage the finish.  
Retain the original packaging in case you need to ship it at a later date.  
14  
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SERVICE  
FCC requires this product to be serviced only by the manufacturer or its authorized service agents. In  
accordance with FCC requirements, changes or modifications not expressly approved by Thomson  
Consumer Electronics could void the user’s authority to operate this product. For instructions on how to  
obtain service, call Consumer Information at 1-800-448-0329.  
Attach your sales receipt to the booklet for future reference or jot down the date this product was  
purchased or received as a gift. This information will be valuable if service should be required during  
the warranty period.  
Purchase date __________________________________  
Name of store __________________________________  
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TROUBLESHOOTING TIPS  
Problem  
Explanation/Solution  
Doesn’t answer, or answers on 10th ring  
• Make sure answerer is turned on.  
• Memory is full, erase some messages.  
• Check AC power and phone line connections.  
Incoming messages are incomplete  
• Was an extension phone picked up?  
• The caller left a message that is longer than the  
message length you set during setup.  
• Memory is full.  
You accidentally pressed ALL or NEW when  
you were playing the messages.  
Won’t respond to remote commands  
Answerer doesn't work  
• Must use touch-tone phone.  
• Must enter correct security code.  
• Did unit hang up? If you take no action for a  
period of time, it automatically hangs up.  
• Unplug power cord from the electrical outlet  
and plug it back in to reset the answerer. If that  
doesn’t work, unplug the power cord from the  
back of the unit and plug it back in. This is a  
complete reset.  
Can't hear messages  
• Adjust volume control.  
Unit announces “Battery Low”  
Can't restart message  
• Install a new 9-volt alkaline battery.  
You must play message for at least 5 seconds  
before pressing REVIEW button.  
Messages indicator flashes rapidly  
Battery good but messages were lost  
• Memory is full. Erase messages.  
• Was the AC power supply unplugged from back  
of unit?  
Greeting continues to play even after  
an extension phone is picked up  
• This is normal operation. Auto disconnect is  
delayed for 2 seconds after the unit answers a  
call. If you are near the unit, press ALL or NEW  
to stop the greeting.  
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INDEX  
Symbols  
2-way record 12  
A
M
MESSAGES indicator 10  
Modular jack requirements 4  
Moving the answerer 6  
Adjusting the volume 9  
ANSWER ON/OFF indicator 10  
P
Parts checklist 4  
Playing messages 11  
B
Before you begin 4  
R
C
Remote access 13  
Changing the settings 7  
S
E
Screening calls  
(auto disconnect feature) 12  
Service 15  
Erasing all messages 11  
Setting the incoming message length 8  
Setting the rings to answer 8  
Setting the security code 9  
Setting the time 7  
F
FCC registration information 2  
Setup 6  
G
T
General product care 14  
To access your answerer 13  
To set the day 8  
I
To set the hour 7  
Installation 5  
Installing the battery 4  
Interference information 2  
To set the minutes 7  
Troubleshooting tips 16  
L
Leaving a memo 12  
Limited warranty 18  
17  
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LIMITED WARRANTY  
What your warranty covers:  
Any defect in materials or workmanship.  
For how long after your purchase:  
One year.  
What we will do:  
Provide you with a new, or at our option, a refurbished unit.  
The exchange unit is under warranty for the remainder of the original product’s warranty period.  
How to make a warranty claim:  
Properly pack your unit. Include any cables, etc., which were originally provided with the product. We  
recommend using the original carton and packing materials.  
Include in the package evidence of purchase date such as the bill of sale. Also print your name and  
address and a description of the defect. Send standard UPS or its equivalent to:  
Thomson Consumer Electronics, Inc.  
11721 B Alameda Ave.  
Socorro, Texas 79927  
A new or refurbished unit will be shipped to you prepaid freight.  
What your warranty does not cover:  
Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and  
user controls. For additional information, ask your dealer.)  
Installation and set-up service adjustments.  
Batteries.  
Damage from misuse or neglect.  
Products which have been modified or incorporated into other products.  
Products purchased or serviced outside the USA.  
Acts of nature, such as but not limited to lightning damage.  
Product Registration:  
Please complete and mail the Product Registration Card packed with your unit. It will make it easier to  
contact you should it ever be necessary. The return of the card is not required for warranty coverage.  
How state law relates to this warranty:  
This warranty gives you specific legal rights, and you may have other rights which vary from state to  
state.  
If you purchased your product outside the USA:  
This warranty does not apply. Contact your dealer for warranty information.  
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W r i t e y o u r 3 - d i g i t s  
H a n g 4 u . p .  
E n t e r 3 t o . u c h - t o n e c o m m a n  
g r e e t i n g o r a f t e r t h e b e e p  
E n t e r 2 3 . - d i g i t s e c u r i t y c o d e  
Cut out this remote access card so  
that you can take it with you to help  
you use the remote features.  
.
a n s w e r e r  
D i a l p 1 h . o n e n u m b e r o f t h e  
A n s w e r e r  
D i g i t a l  
2 - 9 8 6 8  
FOLD  
To:  
Press:  
Play messages .......................... 1  
Play previous message ....... 7  
(during message playback)  
Skip to next message ....... 9  
(during message playback)  
Erase message ................ 0  
(During message playback)  
Turn on answerer ...................... 2  
Turn off answerer ...................... 3  
Leave a memo .......................... 4  
(press 6 again when finished)  
Record greeting .........................5  
(press 6 again when finished)  
Stop playback ............................ 6  
(during message playback)  
To set security code ..................7  
Play greeting ............................. 8  
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Erase message ......................... 0  
Model 2-9868  
15380380 (Rev. 1 E/S)  
98-51  
P.O. Box 1976, Indianapolis, IN 46206  
© 1998 Thomson Consumer Electronics, Inc.  
Trademark(s) ® Registered  
Marca(s) Registrada(s)  
Printed in China  
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