Dymo Label Maker 450 User Manual

User Guide  
®
®
DYMO LabelWriter Label Printers  
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Contents  
About the LabelWriter Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
LabelWriter Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Developer and SDK Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
About Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Loading Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Ordering Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Printing Over a Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Printing to a Shared Printer from Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Sharing a Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Adding a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Printing to a Shared Printer from Mac OS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Sharing a Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Adding a Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Using a Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Printer Firmware Versions that Support Print Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Caring for Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Status Light. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Performing a Printer Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Clearing Label Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Correcting Poor Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Labels Do Not Feed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Printer Does Not Print or Stops Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Obtaining Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Technical and Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
LabelWriter SE450 Printer Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Device Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Documentation Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
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Chapter 1  
About the LabelWriter Printer  
Congratulations on purchasing a DYMO LabelWriter label printer. Your LabelWriter printer will  
give you years of reliable label printing. We encourage you to take a few minutes to review how to  
use and care for your printer.  
This manual provides information about the following printer models:  
LabelWriter 450  
LabelWriter 450 Turbo  
LabelWriter 450 Twin Turbo  
LabelWriter 450 Duo  
LabelWriter 4XL  
LabelWriter SE450  
For complete information about programming and using the LabelWriter SE450 printer, refer to the  
LabelWriter SE450 Technical Reference Guide, available from the Developers Program page on the  
DYMO Web site (www.dymo.com).  
LabelWriter Printer Features  
Your LabelWriter printer is a direct thermal printer and does not use ink or toner. Instead, the  
printer uses heat from a thermal print head to print on specially treated, heat-sensitive labels. Labels  
are the only supplies you will ever need to buy.  
Become familiar with the major components of the printer.  
Top cover  
Label roll  
Label spool  
USB  
connector  
Label guide  
DC power  
connector  
Reverselabel  
button  
S / N 0 0 0 0 0 - 0 0 0 0 0 0 0  
Label release  
Form-feed button  
and status light  
Serial number  
Label feed path  
and tear bar  
Cable  
channel  
LabelWriter 450  
LabelWriter 450 Turbo  
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About the LabelWriter Printer  
Serial number  
Top cover  
USB  
connector  
DC power  
connector  
Label guide  
Label roll  
Reverse label  
button  
Label spool  
S / N 0 0 0 0 0 - 0 0 0 0 0 0 0  
Form-feed button  
and status light  
Label release  
Label feed path  
and tear bar  
Cable channels  
LabelWriter 450 Twin Turbo  
Top cover  
Label roll  
Label guide  
USB  
connector  
DC power  
connector  
Label spool  
Reverse label  
button  
Label release  
Label feed path  
and tear bar  
Form-feed  
button and  
status light  
Label exit  
slot  
Open label  
cassette tray  
LabelWriter 450 Duo  
Top cover  
Serial number  
Label roll  
USB  
connector  
DC power  
connector  
Reverse label  
button  
Label spool  
Label feed path  
and tear bar  
S / N 0 0 0 0 0 - 0 0 0 0 0 0 0  
Label release  
Form-feed  
button and  
status light  
Cable channel  
LabelWriter 4XL  
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System Requirements  
Top cover  
Label roll  
Serial  
connector  
Label spool  
USB  
connector  
USB  
10101  
24VDC  
DC power  
connector  
S / N 0 0 0 0 0 - 0 0 0 0 0 0 0  
Cable  
channel  
Label release  
Serial number  
Form-feed button  
and status light  
Label feed path  
and tear bar  
LabelWriter SE450  
The form-feed button on the front of the printer advances a single label. The reverse label button is  
used to remove labels from the printer when changing rolls. The LabelWriter SE450 printer does  
not include a reverse label button.  
for a complete description of the status light.  
System Requirements  
The LabelWriter printer requires a USB 1.1 or USB 2.0 connection and one of the following:  
®
Windows XP 32-bit  
®
Windows Vista  
®
Windows 7  
®
Mac OS v10.4 or later  
To use the LabelWriter SE450 printer with a serial connection, an RS-232 serial port is required.  
Printing Labels  
Your LabelWriter printer was shipped with DYMO Label v.8 software to make designing and  
printing labels easy. You can also print labels directly from the desktop with QuickPrint, and from  
Microsoft Word, Excel, and Outlookwith DYMO Label Add-ins that are installed when you install  
DYMO Label v.8 software. See the DYMO Label v.8 online Help or Software User Guide for more  
information on using these features.  
Developer and SDK Information  
DYMO provides various types of information designed to help developers create products that  
work with the LabelWriter printers and DYMO Label software. Below are some notes for those  
interested in developing products that work with LabelWriter printers.  
Keep in mind that LabelWriter printers use standard printer drivers. Therefore, printing to a  
LabelWriter printer is no different than printing to a laser or inkjet printer, except that the pages  
are smaller.  
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About the LabelWriter Printer  
In cases where you want to automate printing and take advantage of the label printing power  
built into DYMO Label software, a Software Developer’s Kit (SDK) is included in your  
LabelWriter CD. The SDK provides COM and .NET interfaces. For more information, visit  
the Developer Program page on the DYMO web site. www.dymo.com.  
You can check the Developer’s forum on the DYMO Web site at www.dymo.com for the latest  
news. Also, you can join the Developer’s mailing list to obtain developer-specific news and  
announcements.  
For complete information about connecting the LabelWriter SE450 printer to the host computer or  
other device, and for information about programming and using the LabelWriter SE450 printer,  
refer to the LabelWriter SE450 Technical Reference Guide, available from the Developers Program  
page on the DYMO Web site (www.dymo.com).  
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Chapter 2  
About Labels  
DYMO LabelWriter printers use advanced thermal printing technology to print on specially  
treated, heat-sensitive labels. This means you will never have to replace toner, ink cartridges, or a  
ribbon to print labels.  
Note DYMO’s warranty does not cover malfunction or damage that may be caused by the use of  
labels other than DYMO-branded labels. Because DYMO LabelWriter printers use thermal printing  
technology, you must use specially designed and manufactured labels. The thermal coatings used  
on labels other than DYMO-branded labels may not be compatible, and may provide unsatisfactory  
printing or cause the printer to malfunction.  
How long your labels will last depends on how the labels are used. Thermal paper labels, such as  
those printed by the LabelWriter printer, are susceptible to fading in two ways:  
Exposure to direct sunlight, to fluorescent light for an extended period of time, or to extreme  
heat will cause fading.  
Contact with plasticizers (for example, labels placed on plastic ring binders) will cause fading.  
In the original packaging, the shelf life for LabelWriter labels is 18 months. When labels are used  
for short-term applications (envelopes, packages, and so on), fading is not a problem. When labels  
are used to label files in a file cabinet, fading is very gradual over many years. Labels applied to the  
edge of a notebook that is then placed on a shelf in the sun will show signs of fading within a few  
months.  
To prolong label life when labels are not in use, store the labels in a cool, dry place and in the black  
bag in which they were originally packaged.  
Loading Labels  
Each label roll comes in a black plastic bag. Make sure to store the label roll in this bag when the  
labels are not being used.  
The LabelWriter Twin Turbo printer holds two label rolls, so you can print two types of labels  
without having to change the label roll.  
The LabelWriter Duo printer prints two types of labels: die-cut paper labels (such as Address or  
Shipping labels) and D1 plastic labels.  
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About Labels  
Important!  
In order for the labels to feed properly during printing, pay attention to the following when loading  
labels on the spool and into the printer:  
The labels must be loaded with the left edge of the label inserted against the left edge of the  
Figures 3 and 4 in this section show loading labels in a LabelWriter 450 printer. However, the  
instructions apply to loading labels in any LabelWriter printer model.  
To load a label roll  
Spool  
guide  
Spool  
spindle  
1
2
3
4
With the printer plugged in, press the form-feed button to  
eject the labels that protected the printer during shipment.  
Open the top cover and remove any packing material inside  
the label compartment.  
Remove the label spool from inside the cover and separate  
the spool guide from the spindle.  
Figure 1  
Hold the spool spindle in your left hand and place the label roll  
on the spindle so that the labels feed from underneath and the  
left edge of the label roll is firmly against the side of the spool.  
5
Slide the spool guide onto the right side of the spool and press  
the guide tightly against the side of the label roll, leaving no  
Figure 2  
Note To ensure proper feeding of labels during printing, the  
label roll must fit snugly against both sides of the label spool,  
with no gaps.  
6
7
Insert the label spool into the slot in the printer cover with the  
Align the left edge of the label with the left edge of the label  
Figure 3  
The printer automatically feeds the labels, stopping at the  
beginning of the first label.  
If the printer does not feed the labels, make sure the first  
label is fully inserted and then press the form-feed button.  
Slide label  
guide against  
labels  
If the first label on the roll is not a full label, press the  
form-feed button to eject the partial label.  
Note Regardless of the label width, the left edge of the  
label must be aligned with the left edge of the label feed  
slot for the labels to feed properly.  
Align labels  
against left edge  
8
9
(450, 450 Turbo, Duo, and Twin Turbo Only) Slide the  
label guide to the left until the label guide aligns with the  
Figure 4  
Make sure that the label guide does not pinch the label.  
(Twin Turbo Only) Repeat steps 3-8 to load a second roll of labels.  
10 Carefully lower the top cover.  
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Ordering Labels  
To load a label cassette (LabelWriter Duo)  
Remove  
cardboard  
insert  
1
Press the button on the front of the printer to open the label  
cassette tray.  
Note The first time you use the printer, remove the  
protective cardboard insert from the label exit slot. See  
2
Make sure the label and ribbon are taut across the mouth of  
the cassette and that the label passes between the label  
guides.  
Figure 5  
If necessary, turn the ribbon rewind spool clockwise to  
tighten the ribbon.  
Push down gently  
3
4
Insert the cassette and press firmly until the cassette clicks  
into place. Make sure label and ribbon are positioned  
Press the button on the front of the printer to close the label  
cassette tray.  
Figure 6  
Ordering Labels  
DYMO offers a full range of labels for the LabelWriter printers, including labels suited for  
addressing envelopes, shipping packages, naming file folders, labeling all sorts of media, printing  
name badges, and much more. A complete listing can be found at the DYMO Web site:  
Caution DYMO’s warranty does not cover malfunction or damage that may be caused by the use  
of labels other than DYMO-branded labels. Because DYMO LabelWriter printers use thermal  
printing technology, you must use specially designed and manufactured labels. The thermal  
coatings used on labels other than DYMO-branded labels may not be compatible and may provide  
unsatisfactory printing or cause the printer to malfunction.  
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About Labels  
This page intentionally left blank for double-sided printing.  
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Chapter 3  
Printing Over a Network  
This chapter describes how to print to a DYMO label printer over a network. The topics covered in  
this chapter are:  
The following are the general steps you need to follow to set up a printer for printing over a  
network. These steps are provided as a general overview and reminder that you must be able to  
print locally to the printer before you can share it.  
The term local computer refers to the computer to which the printer is physically connected. The  
term remote computer refers to the computer from which you wish to print to a printer on the  
network.  
Note When printing to a shared printer, any messages generated by the printer, including error  
messages, are displayed on the local computer, not on the remote computer.  
To print to a shared printer over a network, the remote computer must be able to access the local  
computer over the network. Contact your System Administrator for more information.  
1. Install the printer to be shared on the local computer.  
2. Confirm that you can print to the printer locally.  
3. Share the printer on the local computer.  
4. Install the printer on the remote computer that will be printing to the shared printer.  
Printing to a Shared Printer from Windows  
This section describes how to print to a shared DYMO label printer in a Windows workgroup. For  
information on printing to a shared printer under Windows Server or other versions of Windows,  
see your Windows documentation or contact your System Administrator.  
Sharing a Printer on a Network  
These instructions assume that you have already installed DYMO Label software on the local  
computer. See the printer’s Quick Start Guide for information.  
Before printing to a shared printer from Windows, you first need to share the printer on the local  
computer.  
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Printing Over a Network  
To share the printer (Windows XP)  
1
Choose Printers and Faxes from the Start menu.  
The Printers and Faxes control panel is displayed.  
2
Right-click the printer you want to share and select Sharing.  
The DYMO label printer Properties dialog boxappears with the Sharing tab selected.  
3
4
Select Share this printer.  
Optionally, enter a different name for the printer in the Share name box.  
This is the printer name that appears to other users on the network.  
5
Click OK.  
The share icon (hand) is displayed under the shared printer. This indicates that other users in  
the workgroup can print to this printer.  
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Printing to a Shared Printer from Windows  
To share the printer (Windows Vista)  
1
2
Choose Control Panel from the Start menu.  
In Control Panel, double-click Printers.  
The Printers control panel is displayed.  
3
Right-click the printer you want to share and select Sharing.  
The DYMO label printer Properties dialog boxappears with the Sharing tab selected.  
4
5
Select the Share this printer check box.  
Optionally, enter a different name for the printer in the Share name box.  
This is the printer name that appears to other users on the network.  
6
Click OK.  
The share icon (hand) is displayed under the shared printer. This indicates that other users in  
the workgroup can print to this printer.  
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Printing Over a Network  
To share the printer (Windows 7)  
1
Choose Devices and Printers from the Start menu.  
The Devices and Printers control panel is displayed.  
2
Right-click the printer you want to share and select Printer properties.  
The DYMO label printer Properties dialog is displayed.  
3
4
5
Select the Sharing tab.  
Select the Share this printer check box.  
Optionally, enter a different name for the printer in the Share name box.  
This is the printer name that appears to other users on the network.  
6
Click OK.  
The share icon is displayed under the shared printer. This indicates that other users in the  
workgroup can print to this printer.  
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Printing to a Shared Printer from Mac OS  
Adding a Network Printer  
Before you can print to a shared network printer, you need to install DYMO Label Software (DLS)  
on your local computer and then add each network label printer you wish to use.  
Note The LabelWriter Duo printer is actually two printers (label and tape) so you must run the  
Add Printer Wizard twice; once for the LabelWriter Duo label printer and once for the LabelWriter  
Duo tape printer.  
To add a network printer  
Use the standard Windows Add Printer Wizard to add the shared label printer to your  
computer.  
Refer to your Windows documentation for more information about adding a network printer.  
Printing to a Shared Printer from Mac OS  
This section describes how to print to a shared printer in a Mac OS workgroup. For information on  
printing to a shared printer under other versions of Mac OS, see your Mac OS documentation or  
contact your System Administrator.  
Sharing a Printer on a Network  
These instructions assume that you have already installed DYMO Label Software on the local  
computer. See the printer’s Quick Start Guide for information.  
Before printing to a shared printer, you first need to share the printer on the local computer.  
To share the printer  
1
2
Select System Preferences from the Apple menu.  
The System Preferences dialog box is displayed.  
Double-click Print & Fax.  
The Print & Fax dialog box is displayed.  
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Printing Over a Network  
3
Select the printer you want to share and then click Sharing.  
The Sharing pane is displayed.  
Note To share the DYMO LabelWriter Duo printer, which can print on both labels and tape,  
select both the LabelWriter DUO Label and the LabelWriter DUO Tape 128 printers.  
4
5
Select the Share these printers with other computers check box and then select the check  
box in front of each printer you wish to share.  
Close the Print & Fax dialog box.  
Adding a Shared Printer  
Before you can print to a network printer, you need to install DYMO Label software on the remote  
computer. If you want to install more than one shared DYMO label printer, you must add each  
additional label printer.  
To install a shared network printer  
1
2
3
Install DYMO Label software. (See the Quick Start Guide that came with your printer for  
information.)  
From the Finder, select Applications>Utilities>Printer Setup Utility.  
The Printer List dialog box is displayed.  
Click Add. The Printer Browser dialog box is displayed.  
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Using a Print Server  
4
5
Select the printer and then click Add.  
The shared printer is added to the Printer List dialog box.  
Note The LabelWriter Duo printer is actually two printers (Label and Tape), so you must add  
both printers separately.  
Close the Printer List dialog box.  
Using a Print Server  
A DYMO label printer works the same as any other printer connected to a print server and requires  
no special configuration. The steps for installing and printing with print servers vary by print server  
type and manufacturer. See the documentation provided with the print server for detailed  
installation and printing instructions.  
DYMO label printers support printing from Windows XP (Service Pack 2), Windows Vista,  
Windows 7, and Mac OS v10.4 or later.  
The following are notes and tips for the print server installation:  
Make sure that your print server supports the type of operating system installed on your  
computer (Windows or Mac OS).  
DYMO label printers with older firmware versions do not support print servers. See Printer  
Firmware Versions that Support Print Servers.  
In general, during print server installation, if you are prompted for the printer or printer driver,  
select the option for installing a printer driver from a disk and insert the DYMO Label Software CD  
in the computer’s CD-ROM drive. If the installer doesn’t automatically locate the printer drivers,  
navigate to the printer drivers on the CD. If prompted to select your printer, select the printer  
physically connected to the print server.  
To connect your label printer to a print server  
1
Connect one end of a USB cable to the USB connector on your label printer and the other end  
to the USB connector on the print server.  
2
3
4
5
Connect the print server to your network.  
Connect power to the label printer and print server.  
Install and configure the print server on your network.  
Confirm that you can print to the label printer from the computer you are using to install and  
configure the print server.  
6
Add the printer connected to the print server to other computers in the workgroup.  
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Printing Over a Network  
Printer Firmware Versions that Support Print Servers  
Refer to the table below for information about the label printer firmware versions that support print  
servers. You can determine your printer’s firmware version by checking the serial number printed  
on the bottom of the printer.  
DYMO Label Printer Model  
DYMO LabelWriter 400  
Serial Numbers Greater Than  
xxxxx-2046321  
Firmware Version Greater Than  
93089v0T, 93490v0T  
DYMO LabelWriter 400 Turbo  
DYMO LabelWriter Twin Turbo  
xxxxx-2096232  
93176v0T, 93491v0T  
xxxxx-2013955  
93085v0M, 93492v0M  
LabelWriter 450 Series Printers: All LabelWriter 450 series printers, including the 4XL  
and SE450, include firmware that supports print servers.  
If your printer has firmware that does not support print servers, contact DYMO technical support  
for assistance on updating the printer’s firmware.  
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Chapter 4  
Caring for Your Printer  
The LabelWriter printer is designed to give you long and trouble-free service, while requiring very  
little maintenance. You will get the best possible performance from your LabelWriter printer if you  
follow the setup instructions that appear in the Quick Start Guide and the procedures described in  
this section.  
You can easily clean your LabelWriter printer using the following items:  
Lint-free cloth.  
Isopropyl alcohol, diluted dishwashing detergent, or diluted glass cleaner.  
Caution If you use glass cleaner, make sure it does not contain ammonia.  
Small, soft brush, such as a tooth brush or child’s paint brush.  
LabelWriter cleaning card.  
One cleaning card is included in your printer package. To purchase additional cleaning cards,  
visit www.dymo.com.  
To keep your LabelWriter printer working properly, you should clean it from time to time. Dusting  
the outside of the printer occasionally will help keep foreign matter from getting inside the printer.  
However, it is still a good idea to periodically perform some basic interior maintenance, such as  
cleaning the label path with the cleaning card.  
To clean the exterior of your printer and the label roll compartment  
1
2
3
4
5
Disconnect the power cord.  
Use the lint-free cloth to wipe the exterior of the printer.  
Remove dirt and smudges with one of the cleaning solutions mentioned above.  
Open the top cover.  
Use a small, soft brush or cotton swab to whisk away paper dust and other stray particles from  
the inside of the printer.  
6
7
Remove the roll of labels and clean under the roll.  
If you have a LabelWriter cleaning card, follow the instructions printed on cleaning  
card packaging.  
8
9
Reconnect the power cord.  
Reload the roll of labels and carefully close the top cover.  
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Caring for Your Printer  
To clean the tape print head (LabelWriter Duo only)  
1
2
3
Press the button on the front of the label cassette tray.  
Remove the label cassette.  
Use a small, soft brush or cotton swab to wipe away paper dust and other stray particles from  
the inside of the tray.  
4
5
Remove the cleaning tool from the inside of the tray.  
Gently wipe the print head with the tool.  
The print head is very delicate, so use care when cleaning.  
Replace the cleaning tool, insert the label cassette, and press the button to close the tray.  
6
To clean the cutter blade (LabelWriter Duo only)  
1
2
3
Press the button on the front of the label cassette tray.  
Remove the label cassette.  
Quickly press the Form Feed and Label Eject buttons at the same time.  
The cutter blade will move into view.  
4
5
Use a cotton swab and alcohol to clean both sides of the cutter blade.  
The cutter blade is extremely sharp. Use caution when cleaning.  
After cleaning the blade, press the Label Eject button once to return the blade to its home  
position.  
You can also follow this procedure if the cutter blade becomes lodged in the forward position and  
will not move.  
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Chapter 5  
Getting Help  
Your LabelWriter printer should offer years of trouble-free printing with very little maintenance.  
However, in the event that you encounter a problem, this chapter offers suggestions for resolving  
problems that can occur when using the printer. If you are unable to solve a problem, this chapter  
also describes how to contact DYMO Technical Support.  
For complete information about programming and using the LabelWriter SE450 printer, refer to the  
LabelWriter SE450 Technical Reference Guide, available from the Developers Program page on the  
DYMO Web site (www.dymo.com).  
Troubleshooting  
This section provides information on how to detect and correct problems you might encounter  
while using your LabelWriter printer.  
Status Light  
The status light visually shows the current state of the printer:  
Status Light  
Solid Blue  
Description  
Power is on and printer is ready.  
Printer is in power saving mode.  
Labels are not loaded properly or the label roll is empty.  
Dimmed Blue  
Flashing Blue  
For the LabelWriter SE450, the status light shows the current state of the printer as follows:  
SE450 Status Light  
Solid Blue  
Description  
USB cable is connected. Power is on and printer is ready.  
USB cable is connected and printer is in power saving mode.  
Labels are not loaded properly or the label roll is empty.  
Dimmed Blue  
Flashing Red  
Serial cable is connected. Power is on and printer is ready. Printer will also show  
solid green when both USB and Serial cables are connected or when no cables  
are connected.  
Solid Green  
Dimmed Green  
Serial cable is connected and pirnter is in power saving mode.  
Serial cable is connected and printer is in configuration mode. For complete  
information about programming and using the LabelWriter SE450 printer, refer  
to the LabelWriter SE450 Technical Reference Guide, available from the  
Flashing Green  
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Getting Help  
Performing a Printer Self-Test  
If you experience problems with broken characters or other print quality issues, perform a printer  
self-test. The self-test verifies that all elements of the print head and printing mechanism are in  
working condition.  
To perform a self-test  
1
With a roll of labels in the printer, press and hold the form-feed button on the front of the  
printer for five to ten seconds.  
The printer begins printing vertical lines along the width of the printer. The test pattern  
automatically changes every 3/4 inch (19 mm).  
2
3
Once the self-test begins, release the form-feed button.  
To stop the self-test, press and release the form-feed button.  
Clearing Label Jams  
To clear labels that have become jammed in the printer  
1
2
Tear off any labels that have already fed  
through the printer.  
Press label release  
forward  
Press the label release lever forward and  
pull the jammed label out of the label feed  
slot.  
Correcting Poor Print Quality  
Poor print quality is most frequently caused by one of the following:  
An old roll of labels  
Labels made by a manufacturer other than DYMO  
Labels where the thermal coating has been compromised  
A dirty print head  
First, make sure you are using DYMO-branded labels. Do not use third-party labels because the  
thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the  
perforated holes between the labels made by other manufacturers are frequently not detectable by  
LabelWriter printers.  
If the print quality becomes faint, small dots of white appear scattered through the printed  
characters, or light and dark patches of printing appear, you are probably using a faulty roll of  
labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is  
with the first roll of labels.  
Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer  
LabelWriter cleaning card.  
Labels Do Not Feed Correctly  
If your labels do not feed correctly, check the following:  
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Troubleshooting  
Make sure your labels are loaded properly and that the left edge of the label is aligned with the  
Make sure you are using DYMO-branded labels. The perforated holes between the labels made  
by other manufacturers are frequently not detectable by DYMO printers. When the  
perforations are not detected, the labels will not feed correctly. Using third-party labels may  
also void your warranty.  
Printer Does Not Print or Stops Printing  
If your printer does not print or stops printing while in use, follow the steps below to track down the  
problem.  
1
Make sure the printer is still getting power and that the power cable has not been disconnected.  
If the status light on the front of the printer is not lit, check to make sure the power cable is  
plugged in, and that your power strip is working.  
To make sure the problem is not with the outlet or power strip, try plugging something else into  
the wall outlet and power strip.  
2
3
Confirm that the printer is feeding labels properly by pushing the form feed button while the  
printer is on.  
Make sure that your USB cable has not come loose from the back of your printer or from  
your computer.  
Refer to the installation instructions in the Quick Start Guide to make sure the cable is  
connected properly.  
4
(Windows) Check that your LabelWriter printer driver is installed correctly.  
The LabelWriter printer driver takes print data from your software and directs it to the  
LabelWriter printer. The driver is automatically installed when you install the software that  
comes with your printer. However, the driver may have been changed or deleted by mistake.  
a
b
c
From the Start menu, choose Printers and Faxes.  
Right-click the LabelWriter printer icon, and then choose Properties.  
From the Properties dialog box, click Printing Preferences.  
From the Preferences dialog box, click Advanced.  
The Advanced dialog box appears.  
d
If no errors are displayed the Advanced dialog box, the printer driver is installed correctly.  
If you are still having problems after checking the above items, contact Customer Service to  
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Getting Help  
Limited Warranty  
®
®
Your DYMO LabelWriter printer comes with a warranty against defects in materials, design, or  
workmanship, for two years from the original date of purchase (LabelWriter SE450 for one year  
from the original date of purchase), when used in accordance with all operating instructions.  
Normal wear and tear is not covered, nor is excessive use, abuse or damage caused by a user either  
intentionally or accidentally.  
DYMO LabelWriter printers are designed for use only with DYMO-branded labels. This warranty  
does not cover any malfunction or damage caused by the use of third party labels.  
EXCEPT AS PROVIDED HEREIN, DYMO MAKES NO OTHER WARRANTIES, EXPRESS  
OR IMPLIED, AND DYMO SPECIFICALLY EXCLUDES WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DYMO'S LIABILITY  
UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE  
PRINTER. DYMO SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE.  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE  
OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.  
Obtaining Technical Support  
If you experience problems with the setup or use of your printer, carefully read this manual to make  
sure you have not missed something that is covered in the documentation.  
If you cannot resolve your problem by consulting the documentation, you can obtain additional  
information and assistance from DYMO.  
DYMO maintains an Internet Web site at www.dymo.com that includes the latest support  
information for your LabelWriter printer.  
877-724-8324  
To contact us, visit the Support area of our Web site at: www.dymo.com  
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Chapter 6  
Technical and  
Environmental Information  
This chapter contains technical and certification information for the LabelWriter printer.  
Technical Specifications  
450  
Turbo  
450 Duo  
(Label Printer)  
450 Duo  
(Tape Printer)  
450  
450 Twin Turbo  
4XL  
Print Method  
Direct Thermal  
300 dots per inch (11.8 dots per mm)  
Thermal Transfer  
180 dots per inch  
(7.09 dots per mm)  
Print Resolution  
Print Speed  
(labels/min for address  
label in text mode)  
51  
71  
71  
53  
71  
N/A  
Maximum Print Width  
Maximum Media Width  
Maximum Label Length  
Interface  
2.25 in (56 mm)  
4.16 in (105.73 mm)  
4.53 in (115 mm)  
2.25 in (56 mm) 0.71 in (18.1 mm)  
2.44 in (62 mm) 0.95 in (24 mm)  
2.44 in (62 mm)  
User-definable  
USB 2.0 Printer Class Device  
4 7/8 in (124 mm) x 8 1/2 in (217 mm) x  
7 in (178 mm) x  
5 1/3 in (135 mm) x  
7 3/8 in (187 mm)  
5 1/2 in (140 mm) x  
8 in (203 mm) x  
Dimensions (WHD)  
Weight  
5
7
¾
¼
in (146 mm) x 5 1/3 in (135 mm) x  
in (184 mm)  
7 3/8 in (187.5 mm)  
7
¼
in (184 mm)  
1.5 pounds  
(0.68 kg)  
2.4 pounds  
(1.09 kg)  
1
.75 pounds (0.78 kg) 3 pounds (1.35 kg)  
Printer Power  
Requirements  
24 VDC 1.75 A  
24 VDC 3.75 A  
24 VDC 1.75 A  
Rated Duty Cycle  
Regulatory Approvals  
Warranty  
1000 shipping labels per hour  
CE, FCC, TUV CB, cTUVus, TUV GS, and C-Tick  
Two Year Limited  
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Technical and Environmental Information  
LabelWriter SE450 Printer Technical Specifications  
For complete information about connecting the LabelWriter SE450 printer to the host computer or  
other device, and for information about programming and using the LabelWriter SE450 printer,  
refer to the LabelWriter SE450 Technical Reference Guide, available from the Developers Program  
page on the DYMO Web site (www.dymo.com).  
SE450  
Print Method  
Direct Thermal  
Print Resolution  
200 dots per inch (8 dots per mm)  
Print Speed  
(labels/min for address  
label in text mode)  
USB: 48 lpm  
Serial (115.2K baud): 40 lpm  
Maximum Print Width  
Maximum Media Width  
Maximum Label Length  
2.13 in (54 mm)  
2.44 in (62 mm)  
User-definable  
USB 2.0 Printer Class Device  
Interface  
Bi-directional, RS232 Serial (1200 to 115.2K baud)  
Dimensions (WHD)  
Weight  
4 7/8 in (124 mm) x 5 3/4 in (146 mm) x 7 3/8 in (187 mm)  
1 pound 13 ounces (0.817 kg)  
Printer Power  
Requirements  
24 VDC 1.7 A  
Rated Duty Cycle  
Regulatory Approvals  
Warranty  
1000 shipping labels per hour  
CE, FCC, Industry Canada, TUV CB, cTUVus, TUV GS, and C-Tick  
One Year Limited  
Device Certification  
This device has been tested and complies with the requirements of:  
TUV CB Test Certificate  
cTUVus Certificate  
TUV GS Certificate  
INTERNATIONAL STANDARD IEC 60950 Safety of information technology equipment  
FCC Part 15 Class B  
RoHS 2002/95/EC  
This device is not intended for use in the direct field of view at visual display workplaces. To  
avoid incommoding reflections at visual display workplaces, this device must not be placed in  
the direct field of view.  
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Environmental Information  
Environmental Information  
The equipment that you bought has required the extraction and use of natural resources for its  
production. It may contain hazardous substances for the health and the environment.  
In order to avoid the dissemination of those substances in our environment and to diminish the  
pressure on the natural resources, we encourage you to use the appropriate take-back systems.  
Those systems will reuse or recycle most of the materials of your end life equipment in a sound  
way.  
The crossed-bin symbol marked in your device invites you to use those systems.  
If you need more information on the collection, reuse and recycling systems, please contact your  
local or regional waste administration.  
You can also contact DYMO for more information on the environmental performances of our  
products.  
Documentation Feedback  
We are constantly working to produce the highest quality documentation for our products. We  
welcome your feedback. Send us your comments or suggestions about our online Help, printed, or  
PDF manuals.  
Please include the following information with your feedback:  
Product name and version number  
Type of document: printed manual, PDF, or online Help  
Topic title (for online Help) or page number (for printed or PDF manuals)  
Brief description of content (for example, step-by-step instructions that are inaccurate,  
information that requires clarification, areas where more detail is needed, and so on)  
Suggestions for how to correct or improve the documentation  
We also welcome your suggestions for additional topics you would like to see covered in the  
documentation.  
Send email feedback to:  
Please keep in mind that this email address is only for documentation feedback. If you have a  
technical question, please contact Customer Service.  
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