Desa Water Heater CCL3018NA User Manual

UNVENTED (VENT-FREE)  
GAS LOG HEATER  
OWNER’S OPERATION AND  
INSTALLATION MANUAL  
18", 24", and 30" Variable  
Manually-Controlled Models  
18", 24", and 30"  
Thermostatically-Controlled Models  
CRL2718P/N  
CRL3124P/N  
CGD3924PT/NT  
CGD3018PT/NT  
CCL3018PA/NA  
CCL3924PA/NA  
CCL3018PTA/NTA  
CCL3924PTA/NTA  
CCL3930PTB/NTB  
(Smoky Mountain Oak Model Shown)  
BILTMORE SPLIT OAK, SEASONAL OAK  
AND SMOKY MOUNTAIN OAK LOGS  
Variable Manually-Controlled Models Also  
Design-Certified As Vented Decorative Appliances  
Patent Pending  
WARNING:Improperinstallation,adjust-  
ment,alteration,service,ormaintenance  
can cause injury or property damage.  
Refer to this manual for correct installa-  
tion and operational procedures. For as-  
sistance or additional information con-  
sult a qualified installer, service agency,  
or the gas supplier.  
WARNING:Iftheinformationinthismanualisnot  
followed exactly, a fire or explosion may result  
causing property damage, personal injury, or  
loss of life.  
— Do not store or use gasoline or other  
flammable vapors and liquids in the vicinity of  
this or any other appliance.  
— WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
• Do not touch any electrical switch; do not use  
any phone in your building.  
• Immediately call your gas supplier from a  
neighbor’sphone.Followthegassupplier’s  
instructions.  
WARNING:Thisapplianceisforinstalla-  
tiononlyinasolid-fuelburningmasonry  
or UL127 factory-built fireplace, or in an  
approved ventless firebox. It is design-  
certified for these installations in accor-  
dancewithANSIZ21.11.2.Exception:Do  
not install this appliance in a factory-  
built fireplace that includes instructions  
stating it has not been tested or should  
not be used with unvented gas logs.  
• If you cannot reach your gas supplier, call  
the fire department.  
— Installation and service must be performed by  
aqualifiedinstaller,serviceagency,orthegas  
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it  
is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to  
Air for Combustion and Ventilation section on page 4 of this manual.  
This appliance may be installed in an aftermarket,* permanently located, manufactured  
(mobile) home, where not prohibited by local codes.  
This appliance is only for use with type of gas indicated on the rating plate. This appliance  
is not convertible for use with other gases.  
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer  
Save this manual for future reference.  
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SAFETY INFORMATION  
PRODUCT IDENTIFICATION  
3
SAFETY INFORMATION  
Continued  
1. This appliance is only for use with the type of gas indicated on 14. Do not use heater if any part has been exposed to or under wa-  
the rating plate. This appliance is not convertible for use with  
other gases.  
ter. Immediately call a qualified service technician to inspect  
the room heater and to replace any part of the control system  
and any gas control which has been under water.  
2. Do not place propane/LP supply tank(s) inside any structure. Lo-  
cate propane/LP supply tank(s) outdoors (propane/LP units only). 15. Do not operate heater if any log is broken. Do not operate  
heater if a log is chipped (dime-sized or larger).  
3. To prevent performance problems, do not use propane/LP fuel  
16. Turn heater off and let cool before servicing. Only a qualified  
service person should service and repair heater.  
17. Operating heater above elevations of 4,500 feet could cause  
pilot outage.  
tank of less than 100 lbs. capacity (propane/LP units only).  
4. If you smell gas  
• shut off gas supply  
• do not try to light any appliance  
• do not touch any electrical switch; do not use any phone in  
your building  
18. Provide adequate clearances around air openings.  
PRODUCT IDENTIFICATION  
• immediately call your gas supplier from a neighbor’s phone.  
Follow the gas supplier’s instructions  
• if you cannot reach your gas supplier, call the fire department  
Crossover  
Log  
Back Log  
5. This heater shall not be installed in a bedroom or bathroom unless  
installed as a vented appliance (Variable Manually-Controlled  
Models Only) (see Installing Damper Clamp Accessory for  
Vented Operation, page 10).  
Front Log  
Middle Log  
6. Before installing in a solid fuel burning fireplace, the chimney  
flue and firebox must be cleaned of soot, creosote, ashes and  
loose paint by a qualified chimney cleaner. Creosote will ig-  
nite if highly heated. Inspect chimney flue for damage. If dam-  
aged, repair flue before operating heater.  
Burner  
Piezo  
Ignitor  
Base  
Grate  
7. If fireplace has glass doors, never operate this heater with glass  
doors closed. If you operate heater with doors closed, heat  
buildup inside fireplace will cause glass to burst. Make sure  
there are no obstructions across openings of fireplace.  
Control Knob  
8. This log heater is designed to be smokeless. If logs ever appear  
to smoke, turn off heater and call a qualified service person.  
Note: During initial operation, slight smoking could occur due  
to log curing and heater burning manufacturing residues.  
Figure 1 - Vent-Free Gas Log Heater - Dual Burner (Logs May  
Vary by Model - Smoky Mountain Oak Model Shown)  
Back Log  
Crossover Log  
9. To prevent the creation of soot, follow the instructions in Clean-  
ing and Maintenance, page 21.  
Front Log  
10. Before using furniture polish, wax, carpet cleaner, or similar  
products, turn heater off. If heated, the vapors from these prod-  
ucts may create a white powder residue within burner box or  
on adjacent walls or furniture.  
11. This heater needs fresh, outside air ventilation to run properly.  
This heater has an Oxygen Depletion Sensing (ODS) safety  
shutoff system. The ODS shuts down the heater if not enough  
fresh air is available. See Air for Combustion and Ventilation,  
pages 4 through 6. If heater keeps shutting off, see Trouble-  
shooting, pages 22 through 24  
Burner  
Piezo Ignitor  
Control Knob  
12. Do not run heater  
• where flammable liquids or vapors are used or stored  
• under dusty conditions  
Figure 2 - Vent-Free Gas Log Heater - Single Burner (Logs May  
Vary by Model - Seasonal Oak Model Shown)  
13. Do not use this heater to cook food or burn paper or other objects.  
111160-01B  
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LOCAL CODES  
UNPACKING  
PRODUCT FEATURES  
4
AIR FOR COMBUSTION AND VENTILATION  
Providing Adequate Ventilation  
LOCAL CODES  
Install and use heater with care. Follow all local codes. In the absence  
of local codes, use the latest edition of The National Fuel Gas Code,  
ANSI Z223.1/NFPA 54*.  
AIR FOR COMBUSTION AND  
VENTILATION  
WARNING: This heater shall not be installed in a  
confinedspaceorunusuallytightconstructionunless  
provisionsareprovidedforadequatecombustionand  
ventilation air. Read the following instructions to in-  
sure proper fresh air for this and other fuel-burning  
appliances in your home.  
*Available from:  
American National Standards Institute, Inc.  
1430 Broadway  
New York, NY 10018  
National Fire Protection Association, Inc.  
Batterymarch Park  
Today’s homes are built more energy efficient than ever. New  
materials, increased insulation, and new construction methods help  
reduce heat loss in homes. Home owners weather strip and caulk  
around windows and doors to keep the cold air out and the warm air  
in. During heating months, home owners want their homes as airtight  
as possible.  
Quincy, MA 02269  
Note: Where listed vented decorative logs are required, thermo-  
stat operation is not permitted.  
UNPACKING  
While it is good to make your home energy efficient, your home  
needs to breathe. Fresh air must enter your home. All fuel-burning  
appliances need fresh air for proper combustion and ventilation.  
CAUTION: Do not remove the data plates from the  
grate assembly. The data plates contain important  
product information.  
Exhaustfans,fireplaces,clothesdryers,andfuelburningappliances  
drawairfromthehousetooperate.Youmustprovideadequatefresh  
air for these appliances. This will insure proper venting of vented  
fuel-burning appliances.  
1. Remove logs and heater base assembly from carton. Note: Do  
not pick up heater base assembly by burners. This could dam-  
age heater. Always handle base assembly by grate.  
2. Remove all protective packaging applied to logs and heater  
for shipment.  
PROVIDING ADEQUATE VENTILATION  
The following are excerpts from National Fuel Gas Code, ANSI  
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.  
3. Check all items for any shipping damage. If damaged, promptly  
inform dealer where you bought heater.  
All spaces in homes fall into one of the three following ventilation  
classifications:  
PRODUCT FEATURES  
OPERATION  
1. Unusually Tight Construction  
2. Unconfined Space  
This heater is clean burning. It requires no outside venting. There is  
no heat loss out a vent or up a chimney. Heat is generated by realistic  
dancing, yellow flames. This heater is designed for vent-free opera-  
tion with flue damper closed. It has been tested and approved to  
ANSI Z21.11.2 standard for unvented heaters. State and local codes  
in some areas prohibit the use of vent-free heaters. This heater may  
also be operated as a vented decorative (ANSI Z21.60) product by  
opening the flue damper (non-thermostat operation only).  
3. Confined Space  
The information on pages 4 through 6 will help you classify your  
space and provide adequate ventilation.  
Unusually Tight Construction  
The air that leaks around doors and windows may provide enough  
fresh air for combustion and ventilation. However, in buildings of  
unusually tight construction, you must provide additional fresh air.  
SAFETY PILOT  
Unusually tight construction is defined as construction  
where:  
This heater has a pilot with an Oxygen Depletion Sensing (ODS)  
safety shutoff system. The ODS/pilot is a required feature for vent-  
free room heaters. The ODS/pilot shuts off the heater if there is not  
enough fresh air.  
a. walls and ceilings exposed to the outside atmosphere  
have a continuous water vapor retarder with a rating  
of one perm (6x10-11 kg per pa-sec-m2) or less with  
openings gasketed or sealed and  
PIEZO IGNITION SYSTEM  
This heater has a piezo ignitor. This system requires no matches,  
batteries, or other sources to light heater.  
b. weather stripping has been added on openable win-  
dows and doors and  
111160-01B  
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AIR FOR COMBUSTION AND VENTILATION  
Providing Adequate Ventilation (Cont.)  
Determining Fresh-Air Flow for Heater Location  
5
AIR FOR COMBUSTION AND  
VENTILATION  
Continued  
c. caulking or sealants are applied to areas such as  
joints around window and door frames, between sole  
plates and floors,between wall-ceiling joints,between  
wall panels, at penetrations for plumbing, electrical,  
and gas lines, and at other openings.  
3. Add the Btu/Hr of all fuel burning appliances in the space.  
Vent-free heater  
Gas water heater*  
Gas furnace  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
_____________ Btu/Hr  
Vented gas heater  
Gas fireplace logs  
If your home meets all of the three criteria above, you  
must provide additional fresh air. See Ventilation Air  
From Outdoors, page 6.  
Other gas appliances* + _____________ Btu/Hr  
Total = _____________ Btu/Hr  
If your home does not meet all of the three criteria above,  
proceed to Determining Fresh-Air Flow for Heater Loca-  
tion, below.  
* Do not include direct-vent gas appliances. Direct-vent draws com-  
bustion air from the outdoors and vents to the outdoors.  
Example:  
40,000  
Gas water heater  
Vent-free heater  
Total  
_____________ Btu/Hr  
Confined and Unconfined Space  
+ ___3_9_,0_0_0______ Btu/Hr  
National Fuel Gas Code, ANSI Z223.1/NFPA 54 defines a confined  
space as a space whose volume is less than 50 cubic feet per 1,000  
Btu per hour (4.8 m3 per kw) of the aggregate input rating of all  
appliancesinstalledinthatspaceandanunconfinedspaceasaspace  
whose volume is not less than 50 cubic feet per 1,000 Btu per hour  
(4.8 m3 per kw) of the aggregate input rating of all appliances  
installed in that space. Rooms communicating directly with the  
space in which the appliances are installed*, through openings not  
furnished with doors, are considered a part of the unconfined space.  
79,000  
= _____________ Btu/Hr  
4. Compare the maximum Btu/Hr the space can support with the actual  
amount of Btu/Hr used.  
__________________ Btu/Hr (maximum the space can support)  
__________________ Btu/Hr (actual amount of Btu/Hr used)  
Example: 51,200 Btu/Hr (maximum the space can support)  
79,000 Btu/Hr (actual amount of Btu/Hr used)  
The space in the above example is a confined space because the actual Btu/  
Hr used is more than the maximum Btu/Hr the space can support. You must  
provide additional fresh air. Your options are as follows:  
* Adjoining rooms are communicating only if there are doorless  
passageways or ventilation grills between them.  
A. Rework worksheet, adding the space of an adjoining room. If the  
extra space provides an unconfined space, remove door to adjoining  
room or add ventilation grills between rooms. See Ventilation Air From  
Inside Building, page 6.  
DETERMINING FRESH-AIR FLOW FOR  
HEATER LOCATION  
Determining if You Have a Confined or Uncon-  
fined Space  
B. Vent room directly to the outdoors. See Ventilation Air From Out-  
doors, page 6.  
Use this work sheet to determine if you have a confined or unconfined space.  
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.  
Space:Includestheroominwhichyouwillinstallheaterplusanyadjoining  
rooms with doorless passageways or ventilation grills between the rooms.  
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,  
thespaceisanunconfinedspace.Youwillneednoadditionalfreshairventilation.  
1. Determine the volume of the space (length x width x height).  
Length x Width x Height = ___________ cu. ft. (volume of space)  
WARNING: If the area in which the heater may be  
operated is smaller than that defined as an uncon-  
fined space or if the building is of unusually tight  
construction,provideadequatecombustionandven-  
tilation air by one of the methods described in the  
National Fuel Gas Code, ANSI Z223.1/NFPA 54 Sec-  
tion 5.3 or applicable local codes.  
Example: Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling  
height) = 2560 cu. ft. (volume of space)  
If additional ventilation to adjoining room is supplied with grills or open-  
ings, add the volume of these rooms to the total volume of the space.  
2. Multiply the space volume by 20 to determine the maximum Btu/Hr  
the space can support.  
__________ (volume of space) x 20 = (Maximum Btu/Hr the space  
can support)  
Example: 2560 cu. ft. (volume of space) x 20 = 51,200 (maximum  
Btu/Hr the space can support)  
111160-01B  
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AIR FOR COMBUSTION AND VENTILATION  
Ventilation Air  
6
AIR FOR COMBUSTION AND  
VENTILATION  
Continued  
VENTILATION AIR  
12"  
Ventilation Air From Inside Building  
This fresh air would come from an adjoining unconfined space.  
When ventilating to an adjoining unconfined space, you must  
provide two permanent openings: one within 12" of the ceiling and  
one within 12" of the floor on the wall connecting the two spaces  
(see options 1 and 2, Figure 3). You can also remove door into  
adjoining room (see option 3, Figure 3). Follow the National Fuel  
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion  
and Ventilation for required size of ventilation grills or ducts.  
Ventilation  
Grills  
Into Adjoining  
Room,  
Ventilation Grills  
Into Adjoining Room,  
Option 2  
Or  
Remove  
Door into  
Adjoining  
Room,  
Option  
3
Option 1  
Ventilation Air From Outdoors  
Provide extra fresh air by using ventilation grills or ducts. You must  
provide two permanent openings: one within 12" of the ceiling and  
one within 12" of the floor. Connect these items directly to the  
outdoors or spaces open to the outdoors. These spaces include attics  
and crawl spaces. Follow the National Fuel Gas Code, ANSI  
Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation  
for required size of ventilation grills or ducts.  
12"  
Figure 3 - Ventilation Air from Inside Building  
IMPORTANT: Do not provide openings for inlet or outlet air into  
attic if attic has a thermostat-controlled power vent. Heated air  
entering the attic will activate the power vent.  
Ventilated  
Outlet  
Attic  
Air  
Outlet  
Air  
To Attic  
To  
Crawl  
Space  
Inlet  
Air  
Ventilated  
Crawl Space  
Inlet Air  
Figure 4 - Ventilation Air from Outdoors  
111160-01B  
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INSTALLATION  
Check Gas Type  
Installation and Clearances for Vent-Free Operation  
7
INSTALLATION  
NOTICE: This heater is intended for use as supple-  
mental heat. Use this heater along with your primary  
heating system. Do not install this heater as your  
primary heat source. If you have a central heating  
system, you may run systems circulating blower  
while using log heater. This will help circulate the  
heat from your log heater throughout the house. In  
the event of a power outage, you can use this heater  
as your primary heat source.  
CAUTION: This heater creates warm air currents.  
These currents move heat to wall surfaces next to  
heater. Installing heater next to vinyl or cloth wall  
coveringsoroperatingheaterwhereimpurities(such  
as, but not limited to, tobacco smoke, aromatic  
candles, cleaning fluids, oil or kerosene lamps, etc.)  
in the air exist, may discolor walls or cause odors.  
IMPORTANT: Vent-free heaters add moisture to the air. Although  
this is beneficial, installing heater in rooms without enough venti-  
lation air may cause mildew to form from too much moisture. See  
Air for Combustion and Ventilation, pages 4 through 6.  
WARNING: A qualified service person must in-  
stall heater. Follow all local codes.  
CHECK GAS TYPE  
NOTICE: State or local codes may only allow opera-  
tionofthisapplianceinaventedconfiguration.Check  
your state or local codes.  
Use the correct gas type (natural or propane/LP) for your unit. If  
yourgassupplyisnotcorrect,donotinstallheater.Calldealerwhere  
you bought heater for proper type heater.  
INSTALLATION AND CLEARANCES  
(Vent-Free Operation Only)  
WARNING: Before installing in a solid fuel burn-  
ing fireplace, the chimney flue and firebox must be  
cleaned of soot, creosote, ashes, and loose paint by  
a qualified chimney cleaner. Creosote will ignite if  
highly heated. A dirty chimney flue may create and  
distribute soot within house. Inspect chimney flue  
and firebox for damage. If damaged, repair flue be-  
fore operating heater.  
WARNING: Maintain the minimum clearances. If  
you can, provide greater clearances from floor, ceil-  
ing, and adjoining wall.  
MINIMUM FIREPLACE CLEARANCE  
TO COMBUSTIBLE MATERIALS  
WARNING: Seal any fresh air vents or ash clean-  
out doors located on floor or wall of fireplace. If not,  
draftingmaycausepilotoutageorsooting.Useaheat-  
resistant sealant. Do not seal chimney flue damper.  
Log Size  
Side Wall Ceiling  
16" 42"  
18", 24", 30"  
LOG SIZING REQUIREMENTS  
Minimum Firebox Size  
WARNING: Never install the heater  
in a bedroom or bathroom unless installed as a  
vented appliance (Variable Manually-Controlled  
Models Only) (see page 10)  
Log  
Front Rear*  
Size Height Depth Width Width  
18"  
24"  
30"  
17"  
17"  
17"  
14"  
14"  
14"  
24"  
28"  
34"  
20"  
21"  
24"  
in a recreational vehicle  
where curtains, furniture, clothing, or other flam-  
mable objects are less than 42 inches from the  
front, top, or sides of the heater  
in high traffic areas  
in windy or drafty areas  
*Measured at 14" depth  
Carefully follow the instructions below. This will ensure safe  
installation into a masonry, UL127-listed manufactured fireplace,  
or certified vent-free firebox.  
111160-01B  
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INSTALLATION  
Installation and Clearances for Vent-Free Operation (Cont.)  
8
INSTALLATION  
Continued  
If Using Mantel  
Minimum Clearances For Side Combustible Mate-  
rial, Side Wall, and Ceiling  
You must have noncombustible material(s) above the fireplace  
opening. Noncombustiblematerials(suchasslate, marble, tile, etc.)  
must be at least 1/2 inch thick. With sheet metal, you must have  
noncombustible material behind it. Noncombustible material must  
extend at least 8" up (for all models). If noncombustible material is  
less than 12", you must install the fireplace hood accessory (24" and  
30" models only). Even if noncombustible material is more than  
12", you may need the hood accessory to deflect heat away from  
your mantel shelf. See Figure 6 and Figures 7 and 8 on page 9 for  
minimum clearances.  
A. Clearances from the side of the fireplace cabinet to any com-  
bustible material and wall should follow diagram in Figure 5.  
Example: The face of a mantel, bookshelf, etc. is made of  
combustible material and protrudes 3 1/2" from the wall. This  
combustible material must be 4" from the side of the fireplace  
opening (see Figure 5).  
Note: When installing your gas logs into a manufactured fire-  
box, follow firebox manufacturer’s instructions for minimum  
clearances to combustible materials.  
IMPORTANT: If you cannot meet these minimum clearances, you  
must operate heater with chimney flue damper open. Go to Install-  
ing Damper Clamp Accessory for Vented Operation, page 10.  
B. Clearances from the top of the fireplace opening to the ceiling  
should not be less than 42 inches.  
Noncombustible  
Material Distance (A)  
Requirements for  
Safe Installation  
Example  
12" or more  
Noncombustible material okay.  
Between 8" and 12"  
24" or 30" Models: Install  
fireplace hood accessory  
(GA6050, GA6052, or  
GA6053 see Accessories,  
page 28).  
*
18" Model: Noncombustible  
material okay.  
*Minimum 16 inches from Side Wall  
Figure 5 - Minimum Clearance for Combustible to Wall  
Less than 8"  
Noncombustible material  
must be extended to at least  
8". See Between 8" and 12",  
above. If you cannot extend  
material, you must operate  
heater with flue damper open.  
NOTICE: Manual control heaters may be used as a  
vented product. If so, you must always run heater with  
chimney flue damper open. If running heater with  
damper open, noncombustible material above fire-  
place opening is not needed. Go to Installing Damper  
Clamp Accessory for Vented Operation, page 10.  
Minimum Noncombustible Material Clearances  
If Not Using Mantel  
Heat Resistant  
Material  
(A)  
Note: If using a mantel, proceed to If Using Mantel. If not using a  
mantel, follow the information below.  
You must have noncombustible material(s) above the fireplace  
opening. Noncombustible materials (such as slate, marble, tile,  
etc.)mustbeatleast1/2inchthick. Withsheetmetal, youmusthave  
noncombustible material behind it. Noncombustible material must  
extend at least 8" up (for all models). If noncombustible material is  
lessthan12", youmustinstallthefireplacehoodaccessory(24"and  
30" models only). See Figure 6 for minimum clearances.  
IMPORTANT:If you cannot meet these minimum clearances, you  
must operate heater with chimney flue damper open. Go to Install-  
ing Damper Clamp Accessory for Vented Operation, page 10.  
Figure 6 - Heat Resistant Material (Slate, Marble, Tile, etc.)  
Above Fireplace  
111160-01B  
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INSTALLATION  
Mantel Clearances  
Floor Clearances  
9
INSTALLATION  
Continued  
Mantel Shelf  
MANTEL CLEARANCES  
12"  
10"  
8"  
Underside of  
Mantel Shelf  
In addition to meeting noncombustible material clearances, you  
must also meet required clearances between fireplace opening and  
mantel shelf. If you do not meet the clearances in Figure 7, you will  
need a hood.  
6"  
2 1/2"  
All minimum  
distances are  
in inches  
Minimum Non-  
Combustible  
Material  
Determining Minimum Mantel Clearance  
Log Set  
All Models  
8"  
12"  
15"  
18"  
20"  
If you meet minimum clearance between mantel shelf and top of  
fireplace opening, a hood is not required (see Figure 7).  
Min.  
Top of Fireplace  
Opening  
Determining Minimum Mantel Clearance When  
Using a Hood  
Hood  
Distances to  
Underside of  
Mantel  
(GA6050, GA6052,  
and GA6053)  
If minimum clearances in Figure 7 are not met, you must have a  
hood. When using a hood there are still certain minimum mantel  
clearances required. Follow minimum clearances shown in Figure  
8 when using hood.  
Figure 8 - Minimum Mantel Clearances When Using Hood  
NOTICE: Surface temperatures of adjacent walls and  
mantels become hot during operation. Walls and  
mantels above the firebox may become hot to the  
touch. If installed properly, these temperatures meet  
the requirement of the national product standard.  
Followallminimumclearancesshowninthismanual.  
FLOOR CLEARANCES  
A. If installing appliance on the floor level, you must maintain  
the minimum distance of 14" to combustibles (see Figure 9).  
B. If combustible materials are less than 14" to the fireplace, you  
must install appliance at least 5" above the combustible floor-  
ing (see Figure 10).  
NOTICE: If your installation does not meet the mini-  
mum clearances shown, you must do one of the  
following:  
operate the logs only with the flue damper open  
raise the mantel to an acceptable height  
remove the mantel  
Combustible  
Material  
14"  
Min.  
Mantel Shelf  
10"  
Underside of  
8"  
Mantel Shelf  
Noncombustible  
Material  
6"  
2 1/2"  
Figure9-MinimumFireplaceClearancesifInstalledatFloorLevel  
All minimum  
distances are  
in inches  
Minimum Non-  
Combustible  
(A)  
Log Set  
24"/30" Models  
Material  
12"  
8"  
18"  
8"  
20"  
14"  
22"  
17"  
24"  
20"  
Hearth  
18" Model  
Combustible  
Material  
Top of Fireplace  
Opening  
5"  
Min.  
Minimum Non-  
Combustible  
Material Height  
Distances to  
Underside of  
Mantel  
Figure 10 - Minimum Fireplace Clearances Above Combus-  
tible Flooring  
Figure 7 - Minimum Mantel Clearances Without Using Hood  
111160-01B  
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INSTALLATION  
Installing Damper Clamp Accessory for Vented Operation  
Installing Heater Base Assembly  
10  
INSTALLATION  
Continued  
INSTALLING HEATER BASE ASSEMBLY  
INSTALLING DAMPER CLAMP ACCESSORY  
FOR VENTED OPERATION  
CAUTION:Donotremovethedataplatesattached  
to the heater base assembly. The data plates contain  
important warranty and safety information.  
Note: When used as a vented heater, appliance must be installed  
only in a solid-fuel burning fireplace with a working flue and  
constructed of noncombustible material.  
If your heater is a manually controlled model, you may use this  
heater as a vented product. There are three reasons for operating  
your heater in the vented mode.  
WARNING: You must secure this heater to fire-  
place floor. If not, heater will move when you adjust  
controls. Moving heater may cause a gas leak.  
1. The fireplace does not meet the clearance to combustibles re-  
quirements for vent-free operation.  
2. State or local codes do not permit vent-free operation.  
3. You prefer vented operation.  
WARNING:Ifinstallinginasunkenfireplace,special  
care is needed. You must raise the fireplace floor to  
allow access to heater control panel. This will insure  
adequate air flow and guard against sooting and con-  
trols being damaged. Raise fireplace floor with non-  
combustible material. Make sure material is secure.  
If reasons number 1 or 2 above apply to you, you must permanently  
open chimney flue damper. You must install the damper clamp  
accessory(toorder,seeAccessories,page26).Thiswillinsurevented  
operation (see Figure 11). The damper clamp will keep damper open.  
Installation instructions are included with clamp accessory.  
CAUTION: Do not pick up heater base assembly  
bytheburner.Thiscoulddamageheater.Onlyhandle  
base assembly by grates.  
See chart below for minimum permanent flue opening you must  
provide. Attach damper clamp so the minimum permanent flue  
opening will be maintained at all times.  
Chimney  
Height (ft.) Flue Opening (sq. ins.)  
Minimum Permanent  
IMPORTANT: Make sure the heater burners are level. If heater is  
not level, heater will not work properly. For thermostat models,  
avoid damage to thermostat bulb. Avoid nicks or sharp bends in  
thermostat bulb wire. Keep thermostat bulb in mounting bracket  
until ready to mount base to floor. See Optional Positioning Of  
Thermostat Sensing Bulb, page 25.  
6' to 15'  
15' to 30'  
39 sq. inches  
29 sq. inches  
Area of Various Standard  
Round Flues  
Installation Items Needed  
Diameter (ins.)  
Area (sq. ins.)  
• hardware package (provided with heater)  
• approved flexible gas hose (not provided) (if allowed by local codes)  
• sealant resistant to propane (propane/LP) gas, not provided  
• electric drill with 3/16" drill bit  
5"  
6"  
7"  
8"  
20 sq. inches  
29 sq. inches  
39 sq. inches  
51 sq. inches  
• flathead screwdriver  
1. Apply pipe joint sealant lightly to male threads of the fitting to  
be threaded into gas regulator. Connect approved flexible gas  
hose to gas regulator of heater (see Figure 12).  
Damper Clamp  
Damper Clamp  
IMPORTANT: Hold gas regulator with wrench when  
connecting flexible gas hose.  
Damper  
Damper  
Damper  
2. Locate masonry screws in hardware package.  
3. Position heater base assembly in fireplace.  
4. Place logs in their proper position on heater base, see Installing  
Logs on pages 13 through 17.  
5. Center heater base and logs front-to-back and side-to-side in  
fireplace.  
Masonry Fireplace  
Manufactured Fireplace  
Figure 11 - Attaching Damper Clamp  
6. Carefully remove logs without moving heater base.  
111160-01B  
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INSTALLATION  
Installing Heater Base Assembly (Cont.)  
Connecting to Gas Supply  
11  
INSTALLATION  
Continued  
7. Mark screw locations through holes in mounting brackets (see  
Figure 13 and 14). If installing in a brick-bottom fireplace, mark  
screw locations in mortar joint of bricks.  
CONNECTING TO GAS SUPPLY  
WARNING: This appliance requires a 1/2" NPT  
(National Pipe Thread) inlet connection to the pres-  
sure regulator.  
8. Remove heater base from fireplace.  
9. Drill holes at marked locations using 3/16" drill bit.  
10. Attach base assembly to fireplace floor using two masonry  
screws (in hardware package) (see Figure 13 or 14).  
WARNING: A qualified service person must con-  
nect heater to gas supply. Follow all local codes.  
Flexible Gas Hose  
(if allowed by local  
codes)  
Heater Gas  
Regulator  
CAUTION: Never connect heater directly to the  
propane/LP supply. This heater requires an external  
regulator(notsupplied). Installtheexternalregulator  
between the heater and propane/LP supply.  
Fitting  
WARNING:Neverconnectnaturalgasfireplaceto  
private (non-utility) gas wells. This gas is commonly  
known as wellhead gas.  
Figure12-AttachingFlexibleGasHosetoHeaterGasRegulator  
Masonry  
Screw  
Installation Items Needed  
Before installing heater, make sure you have the items listed below.  
• external regulator (supplied by installer)  
• piping (check local codes)  
• sealant (resistant to propane/LP gas)  
• equipment shutoff valve *  
• test gauge connection *  
• sediment trap  
Mounting  
Bracket  
• tee joint  
• pipe wrench  
Figure 13 - Attaching Base Assembly to Fireplace Floor - Dual  
Burner Model  
* A CSA design-certified equipment shutoff valve with 1/8" NPT  
tap is an acceptable alternative to test gauge connection. Purchase  
the optional CSA design-certified equipment shutoff valve from  
your dealer. See Accessories, page 26.  
For propane/LP units, theinstallermustsupplyanexternalregulator.  
The external regulator will reduce incoming gas pressure. You must  
reduce incoming gas pressure to between 11 and 14 inches of water.  
If you do not reduce incoming gas pressure, heater regulator damage  
could occur. Install external regulator with the vent pointing down as  
shown in Figure 15, page 12. Pointing the vent down protects it from  
freezing rain or sleet.  
Masonry  
Screw  
Mounting  
Bracket  
CAUTION: Use only new, black iron or steel pipe.  
Internally-tinnedcoppertubingmaybeusedincertain  
areas. Check your local codes. Use pipe of 1/2" diam-  
eter or greater to allow proper gas volume to heater. If  
pipe is too small, undue loss of volume will occur.  
Figure 14 - Attaching Base Assembly to Fireplace Floor - Single  
Burner Model  
111160-01B  
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INSTALLATION  
Connecting to Gas Supply (Cont.)  
Checking Gas Connections  
12  
INSTALLATION  
Continued  
Installation must include an equipment shutoff valve, union, and  
plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge  
hook up. NPT tap must be upstream from heater (see Figure 16).  
WARNING: Use pipe joint sealant that is resistant  
to liquid petroleum (LP) gas.  
IMPORTANT: Install equipment valve in an accessible location.  
The equipment shutoff valve is for turning on or shutting off the gas  
to the appliance.  
We recommend that you install a sediment trap in supply line as  
showninFigure16.Locatesedimenttrapwhereitiswithinreachfor  
cleaning. Install in piping system between fuel supply and heater.  
Locate sediment trap where trapped matter is not likely to freeze. A  
sediment trap traps moisture and contaminants. This keeps them  
from going into heater controls. If sediment trap is not installed or  
is installed wrong, heater may not run properly.  
Checkyourbuildingcodesforanyspecialrequirementsforlocating  
equipment shutoff valve to fireplaces.  
Apply pipe joint sealant lightly to male NPT threads. This will  
prevent excess sealant from going into pipe. Excess sealant in pipe  
could result in clogged heater valves.  
CAUTION: Avoid damage to regulator. Hold gas  
regulator with wrench when connecting it to gas  
piping and/or fittings.  
Propane/LP  
Supply Tank  
External  
Regulator  
CHECKING GAS CONNECTIONS  
WARNING: Test all gas piping and connections,  
internal and external to unit, for leaks after installing  
or servicing. Correct all leaks at once.  
Vent Pointing  
Down  
WARNING: Never use an open flame to check for  
aleak. Applyanoncorrosiveleakdetectionfluidtoall  
joints. Bubbles forming show a leak. Correct all leaks  
at once.  
Figure 15 - External Regulator With Vent Pointing Down  
PROPANE/LP -  
From External  
Regulator (11" W.C.  
** to 14" W.C.  
Pressure)  
NATURAL - From  
Gas Meter (5" W.C.**  
to 10.5" W.C.  
CSA Design-Certified  
Equipment Shutoff Valve  
With 1/8" NPT Tap*  
CAUTION: Make sure external regulator has been  
installedbetweenpropane/LPsupplyandheater.See  
guidelinesunderConnectingtoGasSupply, page11.  
Approved Flexible Gas  
Hose (if allowed by  
local codes)  
Pressure Testing Gas Supply Piping system  
Pressure)  
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)  
1. Disconnect appliance with its appliance main gas valve (control  
valve) and equipment shutoff valve from gas supply piping sys-  
tem. Pressures in excess of 1/2 psig will damage heater regulator.  
Tee Joint  
Pipe Nipple  
Cap  
3" Minimum  
2. Cap off open end of gas pipe where equipment shutoff valve  
was connected.  
Gas  
Regulator  
3. Pressurize supply piping by either opening propane/LP supply  
tank valve for propane/LP gas or opening main gas valve located  
on or near gas meter for natural gas, or using compressed air.  
Sediment Trap  
Figure 16 - Gas Connection  
4. Check all joints of gas supply piping system. Apply a noncor-  
rosive leak detection fluid to all joints. Bubbles forming show  
a leak.  
* Purchase the optional CSA design-certified equipment shutoff  
valve from your dealer. See Accessories, page 26.  
** Minimum inlet pressure for purpose of input adjustment.  
5. Correct all leaks at once.  
6. Reconnect heater and equipment shutoff valve to gas supply.  
Check reconnected fittings for leaks.  
111160-01B  
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INSTALLATION  
Checking Gas Connections (Cont.)  
Installing Logs  
13  
INSTALLATION  
Continued  
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)  
6. Light heater (see Operating Heater, pages 17 and 19 [manu-  
ally-controlled models] or pages 19 and 20 [thermostatically-  
controlled models]). Check all other internal joints for leaks.  
1. Close equipment shutoff valve (see Figure 17).  
2. Pressurize supply piping system by either opening propane/LP sup-  
ply tank valve for propane/LP gas or opening main gas valve lo-  
cated on or near gas meter for natural gas, or using compressed air.  
7. Turn off heater (see To Turn Off Gas to Appliance, page 18  
[manually-controlled models] or page 20 [thermostatically-con-  
trolled models]).  
3. Check all joints from gas meter to equipment shutoff valve for  
natural gas or propane/LP supply to equipment shutoff valve  
for propane/LP (see Figures 18 and 19). Apply noncorrosive  
leak detection fluid to all joints. Bubbles forming show a leak.  
Equipment  
Shutoff Valve  
4. Correct all leaks at once.  
Gas Meter  
Pressure Testing Heater Gas Connections  
1. Open equipment shutoff valve (see Figure 17).  
2. Open main gas valve located on or near gas meter for natural  
gas or open propane/LP supply tank valve.  
3. Make sure control knob of heater is in the OFF position.  
Thermostat Gas Valve or  
Control Valve Location  
4. Check all joints from equipment shutoff valve to thermostat  
gas valve (Thermostat-Controlled Models), to control valve  
(Manually-Controlled Models), or to gas control (Remote-  
Ready Models)(see Figures 18 and 19). Apply noncorrosive  
leak detection fluid to all joints. Bubbles forming show a leak.  
Figure 19 - Checking Gas Joints (Natural Gas Models)  
INSTALLING LOGS  
5. Correct all leaks at once.  
CAUTION:Afterinstallationandperiodicallythere-  
after, checktoensurethatnoflamecomesincontact  
with any log. With the heater set to HI, check to see  
if flames contact any log. If so, reposition logs  
according to the log installation instructions in this  
manual. Flames contacting logs will create soot.  
Open  
Equipment  
Shutoff  
Valve  
Closed  
Dual Burner Smoky Mountain Oak Models  
CGD3018PT/NT, CGD3924PT/NT  
Figure 17 - Equipment Shutoff Valve  
Equipment  
Shutoff Valve  
WARNING: Failure to position the parts in accor-  
dancewiththesediagramsorfailuretouseonlyparts  
specifically approved with this heater may result in  
property damage or personal injury.  
Propane/LP  
Supply Tank  
Each log is marked with a number. These numbers will help you  
identify the log when installing. It is very important to install these  
logs exactly as instructed. Do not modify logs. Only use logs  
supplied with heater.  
1. Locate pins on the bottom of back log (#1). Slide these pins  
into the holes in the grate base behind the burner (see Figure  
20, page 14).  
2. Place the base of the middle log (#2) in the U-shaped slots of  
the grate base in front of the back log. The cutout on the right  
of the middle log should fit over the burner (see Figure 21,  
page 14). Make sure the front of the middle log is resting on  
the tabs of the grate base and the cutout area is centered over  
the burner “U” bend.  
Thermostat Gas Valve or  
Control Valve Location  
Figure 18 - Checking Gas Joints (Propane/LP Gas Models)  
111160-01B  
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INSTALLATION  
Installing Logs (Cont.)  
14  
INSTALLATION  
Continued  
3. Locate the recesses on the back of the front log (#3). Fit these  
recesses between the posts of the grate base (see Figure 22).  
Notches  
Crossover Log (#4)  
4. Locate the notches in the bottom of the crossover log (#4). Place  
the crossover log on top of the middle log and front log. Make  
sure the notches of the crossover log lines up with rectangular  
knobs on top of the middle and front logs (see Figure 23).  
5. Place lava rock around base of heater if desired. Do not put  
lava rock on logs on burner.  
Rectangular  
Knobs  
Pin  
Back Log  
(#1)  
Hole in Grate  
Base  
Figure 23 - Installing Crossover Log (#4)  
Dual Burner Biltmore Split Oak Models  
CCL3018PTA/NTA, CCL3924PTA/NTA,  
CCL3930PTB/NTB  
WARNING: Failure to position the parts in accor-  
dancewiththesediagramsorfailuretouseonlyparts  
specifically approved with this heater may result in  
property damage or personal injury.  
Burner  
Figure 20 - Installing Back Log (#1)  
CAUTION:Afterinstallationandperiodicallythere-  
after, check to ensure that no flame comes in contact  
with any log. With the heater set to HI, check to see if  
flames contact any log. If so, reposition logs accord-  
ing to the log installation instructions in this manual.  
Flames contacting logs will create soot.  
Middle Log (#2)  
Cutout  
Tab  
Burner  
Eachlogismarkedwithanumber.Thesenumberswillhelpyouidentify  
the log when installing. It is very important to install these logs exactly  
as instructed. Do not modify logs. Only use logs supplied with heater.  
U-Shaped Slot  
UBend  
1. Place the front log (#1) on the grate fingers. Make sure the  
front log rests firmly between the grate fingers and the grate  
base (see Figure 24).  
Figure 21 - Installing Middle Log (#2)  
Front Log (#1)  
Recess  
Front  
Log (#3)  
Grate  
Fingers  
3
Post  
Post  
Grate Base  
Figure 22 - Installing Front Log (#3)  
Figure 24 - Installing Front Log #1 (CCL3930PTB/NTB Shown)  
111160-01B  
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INSTALLATION  
Installing Logs (Cont.)  
15  
INSTALLATION  
Continued  
2. Place the base of the middle log (#2) in the U-shaped slots of the  
grate base. The cutout on the right of the middle log should fit  
over the burner (see Figure 25). Make sure the front of the middle  
log is resting on the tabs of the grate base.  
Pins  
Crossover Log (#4)  
Middle Log  
(#2)  
3. Locate pins on the bottom of back log (#3). Slide these pins into the  
holes in the grate base behind the burner (see Figure 26).  
Back  
Log (#3)  
4. Locate holes on the bottom of crossover log (#4). Slide front  
hole onto the left pin (CCL3924PTA/NTA or CCL3930PTB/  
NTB) or middle pin (CCL3018PA/NA or CCL3018PTA/NTA)  
on the middle log (#2) and the pin on the back log (#3). See  
Figure 27 for placement.  
5. For CCL3924PTA/NTA and CCL3930PTB/NTB Only: Locate  
pin and hole on the bottom of crossover log (#5). Slide the pin  
into the hole located in crossover log (#4). Slide the hole onto  
the pin on front log (#1). See Figure 28.  
Figure 27 - Installing Crossover Log #4 (CCL3930PTB/NTB  
Shown)  
For CCL3018PA/NA and CCL3018PTA/NTA Only:Locate holes  
on the bottom of crossover log (#5). Slide the holes over the left  
pins on middle log (#2) and front log (#1). See Figure 29.  
Crossover Log (#5)  
Middle Log (#2)  
Crossover Log (#4)  
Burner  
Front Log (#1)  
U-Shaped Slot  
Tab  
Figure 28 - Installing Crossover Log #5 (CCL3930PTB/NTB  
Shown)  
Figure 25 - Installing Middle Log #2 (CCL3930PTB/NTB Shown)  
Crossover  
Crossover  
Log (#4)  
Pins  
Crossover  
Log (#6)  
Log (#5)  
Middle Log (#2)  
Rear Log  
(#3)  
Hole in Grate  
Base  
Burner  
Front Log (#1)  
Figure 29 - Installing Crossover Log #5 and Log #6  
(CCL3018PA/NA and CCL3018PTA/NTA Only)  
Figure 26 - Installing Rear Log #3 (CCL3930PTB/NTB Shown)  
111160-01B  
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INSTALLATION  
Installing Logs (Cont.)  
16  
INSTALLATION  
Continued  
6. Locate holes on the bottom of crossover log (#6). Slide these  
holes onto the right pins located in middle log (#2) and front log  
(#1). See Figure 30 for CCL3924PTA/NTA or CCL3930PTB/  
NTB. See Figure 29, page 15, for CCL3018PA/NA or  
CCL3018PTA/NTA.  
Single Burner Seasonal Oak Models  
CRL2718P/N, CRL2718P/N  
WARNING: Failure to position the parts in accor-  
dance with these diagrams or failure to use only parts  
specifically approved with this heater may result in  
property damage or personal injury.  
7. For CCL3930PTB/NTB only: Locate holes on the bottom of  
crossover log (#7). Slide onto the pins located in crossover log  
(#6) and middle log (#2). See Figure 31.  
TheSeasonalOakLogSetisareversiblelogset. Thismeansthatthe  
two bottom logs may be turned to face either direction. The top log,  
however, must remain in the same position. Do not modify logs.  
Only use logs supplied with heater.  
8. Add lava rock around base of heater if desired. Do not place  
any lava rock on logs or burner.  
1. Place the back log onto the back of the base assembly. Make  
sure log sits forward against the two posts in front of log (see  
Figure 32). This log may be turned to face either direction.  
Crossover  
Log (#6)  
2. Place front log onto grate on front of base assembly. The log  
will fit down between grate fingers and posts on front of base  
assembly (see Figure 33, page 17). This log may be turned to  
face either direction.  
6
Pins  
3. Place the crossover log on top of the back log and front log  
making sure pins are inserted into holes on top of logs 1 and 2  
(see Figure 34, page 17). This log must be placed as shown in  
Figure 34 on page 17 or the pins will not seat into holes.  
Middle  
Log (#2)  
Front Log (#1)  
4. Add lava rock around base of heater if desired. Do not put lava  
rock on logs or burner.  
Back Log  
Figure 30 - Installing Crossover Log #6 (CCL3930PTB/NTB  
Shown)  
Crossover  
Holes  
Log (#7)  
Post  
Base  
Assembly  
7
Crossover  
Log (#6)  
Post  
Middle  
Log (#2)  
Pins  
Figure 32 - Installing Back Log  
Figure 31 - Installing Crossover Log #7 (Model CCL3930PTB/  
NTB Only)  
111160-01B  
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INSTALLATION  
Installing Logs (Cont.)  
OPERATING HEATER (Manually-Controlled Models )  
17  
INSTALLATION  
OPERATING HEATER  
Continued  
MANUALLY-CONTROLLED MODELS  
FOR YOUR SAFETY  
READ BEFORE LIGHTING  
Front Log  
WARNING: If you do not follow these instructions  
exactly, a fire or explosion may result causing prop-  
erty damage, personal injury or loss of life.  
A. This appliance has a pilot which must be lighted by hand.  
When lighting the pilot, follow these instructions exactly.  
Post  
B. BEFORE LIGHTING smell all around the appliance area  
for gas. Be sure to smell next to the floor because some gas  
is heavier than air and will settle on the floor.  
Base  
Assembly  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
• Do not touch any electric switch; do not use any phone in  
Grate  
Fingers  
Post  
your building.  
Figure 33 - Installing Front Log  
• Immediately call your gas supplier from a neighbor’s  
phone. Follow the gas supplier’s instructions.  
• If you cannot reach your gas supplier, call the fire de-  
partment.  
Crossover Log  
C. Use only your hand to push in or turn the gas control knob.  
Never use tools. If the knob will not push in or turn by  
hand, don’t try to repair it, call a qualified service techni-  
cian or gas supplier. Force or attempted repair may result  
in a fire or explosion.  
Hole in  
Front Log  
Hole in Back Log  
D. Do not use this appliance if any part has been under water.  
Immediately call a qualified service technician to inspect  
the appliance and to replace any part of the control system  
and any gas control which has been under water.  
LIGHTING  
INSTRUCTIONS  
WARNING  
If fireplace has glass doors, never operate this  
heaterwithglassdoorsclosed.Ifyouoperateheater  
with doors closed, heat buildup inside fireplace will  
cause glass to burst. Make sure there are no ob-  
structions across openings of fireplace.  
Youmustoperatethisheaterwithafireplacescreen  
in place. Make sure fireplace screen is closed  
before running heater.  
Figure 34 - Installing Crossover Log  
NOTICE:Duringinitialoperationofnewheater,burning  
logs will give off a paper-burning smell. Orange flame  
will also be present. Open damper or window to vent  
smell. This will only last a few hours.  
111160-01B  
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OPERATING HEATER (Manually Controlled Models)  
Lighting Instructions (Cont.)  
Variable Control Operations  
18  
To Turn Gas Off to Appliance  
OPERATING HEATER  
Continued  
Note: Home owners generally prefer to operate their heater 6. With control knob pressed in, press and release ignitor but-  
with the chimney damper closed. This will put all the heat into  
the room. However, there may be times you will desire the full  
flames of the HI heat setting but will find the heat output  
excessive. You can open the chimney damper (if you have one)  
fully or partially to release some of the heat.  
ton. This will light pilot. The pilot is attached to the burner.  
If needed, keep pressing ignitor button until pilot lights.  
Note: If pilot does not stay lit, contact a qualified service  
person or gas supplier for repairs. Until repairs are made,  
light pilot with match. To light pilot with match, see Manual  
Lighting Procedure, page 19.  
WARNING: Damper handle will be hot if heater  
has been running.  
7. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob.  
Note: If pilot goes out, repeat steps 3 through 7. If control  
knob does not pop out when released, contact a qualified  
service person or gas supplier for repairs.  
1. STOP! Read the safety information in column 2, page 17.  
2. Make sure equipment shutoff valve is fully open.  
8. Slightly depress and turn control knob counterclockwise  
3. Press in and turn control knob clockwise  
OFF position.  
to the  
Clockwise  
to desired heating level. The burner(s) should light.  
C-clockwise  
Set control knob to any heat level between HI and LO.  
4. Wait five (5) minutes to clear out any gas. Then smell for  
gas, including near the floor. If you smell gas, STOP! Fol-  
low “B” in the safety information, column 2 on page 17. If  
you don’t smell gas, go to the next step.  
WARNING: Do not operate heater between PILOT  
and HI positions.  
5. Slightly depress and turn control knob counterclockwise  
C-clockwise  
to the PILOT position. Press in control knob for five  
(5) seconds (see Figure 35).  
VARIABLE CONTROL  
OPERATION  
The variable control valve can be set to any heat setting and  
flame height desired, by simply turning the control knob until  
that setting is attained. Even the lowest setting provides realis-  
tic, dancing yellow flames. Selecting higher settings produces  
greater heat output. This results in increased heating comfort.  
Note: You may be running this heater for the first time  
after hooking up to gas supply. If so, the control knob may  
need to be pressed in for 30 seconds or more. This will al-  
low air to bleed from the gas system.  
HI  
PILOT  
OFF  
LO  
CAUTION: Do not try to adjust heating levels by  
using the equipment shutoff valve.  
Ignitor Button  
Control Knob  
Figure 35 - Control Knob and Ignitor Button Location  
TO TURN OFF GAS  
TO APPLIANCE  
Pilot Burner  
Ignitor  
Electrode  
Shutting Off Heater  
1. Press in and turn control knob clockwise  
HI position.  
to the  
Clockwise  
2. Turn control knob clockwise  
to the pilot position.  
Clockwise  
3. Press in control knob and turn clockwise  
OFF position.  
to the  
Clockwise  
Thermocouple  
Shutting Off Burner(s) Only (pilot stays lit)  
Figure 36 - Pilot  
1. Turn control knob clockwise  
to the HI position.  
Clockwise  
2. Press in and turn control knob clockwise  
pilot position.  
to the  
Clockwise  
111160-01B  
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OPERATING HEATER (Manually Controlled Models)  
Manual Lighting Procedure  
19  
OPERATING HEATER (Thermostatically-Controlled Models)  
For Your Safety Read Before Lighting  
OPERATING HEATER  
Continued  
MANUAL LIGHTING  
PROCEDURE  
LIGHTING  
INSTRUCTIONS  
1. Follow steps 1 through 5 under Lighting Instructions, page  
WARNING  
18.  
If fireplace has glass doors, never operate this  
heaterwithglassdoorsclosed.Ifyouoperateheater  
with doors closed, heat buildup inside fireplace will  
cause glass to burst. Make sure there are no ob-  
structions across openings of fireplace.  
2. Depress control knob and light pilot with match.  
3. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob. Now follow  
step 8, under Lighting Instructions, column 2 on page 18.  
Youmustoperatethisheaterwithafireplacescreen  
in place. Make sure fireplace screen is closed  
before running heater.  
THERMOSTAT-CONTROLLED MODELS  
FOR YOUR SAFETY  
READ BEFORE LIGHTING  
NOTICE:Duringinitialoperationofnewheater,burning  
logs will give off a paper-burning smell. Orange flame  
will also be present. Open damper or window to vent  
smell. This will only last a few hours.  
WARNING: If you do not follow these instructions  
exactly, a fire or explosion may result causing prop-  
erty damage, personal injury or loss of life.  
Note: Home owners generally prefer to operate their heater  
with the chimney damper closed. This will put all the heat into  
A. This appliance has a pilot which must be lighted by hand. the room. However, there may be times you will desire the full  
When lighting the pilot, follow these instructions exactly.  
flames of the HI heat setting but will find the heat output  
excessive. You can open the chimney damper (if you have one)  
fully or partially to release some of the heat.  
B. BEFORE LIGHTING smell all around the appliance area  
for gas. Be sure to smell next to the floor because some gas  
is heavier than air and will settle on the floor.  
WARNING: Damper handle will be hot if heater  
has been running.  
WHAT TO DO IF YOU SMELL GAS  
• Do not try to light any appliance.  
• Do not touch any electric switch; do not use any phone in  
your building.  
• Immediately call your gas supplier from a neighbor’s  
phone. Follow the gas supplier’s instructions.  
• If you cannot reach your gas supplier, call the fire de-  
partment.  
1. STOP! Read the safety information, column 1.  
2. Make sure equipment shutoff valve is fully open.  
3. Turn control knob clockwise  
to the OFF position.  
Clockwise  
4. Wait five (5) minutes to clear out any gas. Then smell for  
gas, including near the floor. If you smell gas, STOP! Fol-  
low “B” in the safety information, column 1. If you don’t  
smell gas, go to the next step.  
C. Use only your hand to push in or turn the gas control knob.  
Never use tools. If the knob will not push in or turn by  
hand, don’t try to repair it, call a qualified service techni-  
cian or gas supplier. Force or attempted repair may result  
in a fire or explosion.  
5. Turn control knob counterclockwise  
C-clockwise  
to the PI-  
LOT position. Press in control knob for five (5) seconds  
(see Figure 37, page 20).  
D. Do not use this appliance if any part has been under water.  
Immediately call a qualified service technician to inspect  
the appliance and to replace any part of the control system  
and any gas control which has been under water.  
Note: You may be running this heater for the first time  
after hooking up to gas supply. If so, the control knob may  
need to be pressed in for 30 seconds or more. This will al-  
low air to bleed from the gas system.  
• If control knob does not pop out when released, contact  
a qualified service person or gas supplier for repairs.  
111160-01B  
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OPERATING HEATER (Thermostatically-Controlled Models)  
Lighting Instructions (Cont.)  
To Turn Off Gas to Appliance  
20  
Thermostat Control Operation  
Manual Lighting Procedure  
INSPECTING BURNERS  
Pilot Flame Pattern  
OPERATING HEATER  
Continued  
6. With control knob pressed in, press and release ignitor but-  
ton. This will light pilot. The pilot is attached to the front  
burner. If needed, keep pressing ignitor button until pilot lights.  
THERMOSTAT  
CONTROL OPERATION  
Note: If pilot does not stay lit, contact a qualified service The thermostat control knob can be set to any comfort level  
person or gas supplier for repairs. Until repairs are made, between HI and LO. The thermostat will gradually modulate the  
light pilot with match. To light pilot with match, see Manual heat output and flame height from higher to lower settings, or  
Lighting Procedure.  
pilot, in order to maintain the comfort level you select. The ideal  
comfortsettingwillvarybyhouseholddependingupontheamount  
of space to be heated, the output of the central heating system, etc.  
7. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob.  
Note: Selecting the HI setting with the control knob will cause the  
burnerstoremainfullyon,withoutmodulatingdowninmostcases.  
Note: If pilot goes out, repeat steps 3 through 7. This heater  
has a safety interlock system. Wait one (1) minute for sys-  
tem to reset before lighting pilot again.  
MANUAL LIGHTING  
PROCEDURE  
1. Follow steps 1 through 5 under Lighting Instructions,  
8. Turn control knob counterclockwise  
to desired  
C-clockwise  
heating level. The burners should light. Set control knob to  
any heat level between HI and LO.  
page 19.  
2. Depress control knob and light pilot with match.  
CAUTION: Do not try to adjust heating levels by  
using the equipment shutoff valve.  
3. Keep control knob pressed in for 30 seconds after lighting  
pilot. After 30 seconds, release control knob. Now follow  
step 8, under Lighting Instructions, column 1.  
INSPECTING BURNERS  
Check pilot flame pattern and burner flame patterns often.  
PILOT FLAME PATTERN  
Ignitor Button  
Figure 37 - Control Knob and Ignitor Button Location  
Control Knob  
Figure 39 shows a correct pilot flame pattern. Figure 40 shows an  
incorrect pilot flame pattern. The incorrect pilot flame is not touching  
thethermocouple.Thiswillcausethethermocoupletocool.Whenthe  
thermocouple cools, the heater will shut down.  
Pilot Burner  
Ignitor Electrode  
If pilot flame pattern is incorrect, as shown in Figure 40  
• turn heater off (see To Turn Off Gas to Appliance, page 18  
[manually-controlled models] or column 1 [thermostat-con-  
trolled models])  
Thermocouple  
Figure 38 - Pilot  
• see Troubleshooting, pages 22 through 24  
Note: The pilot flame on natural gas units will have a slight curve,  
but flame should be blue and have no yellow or orange color.  
TO TURN OFF GAS  
TO APPLIANCE  
Pilot Burner  
Pilot Burner  
Shutting Off Heater  
Turn control knob clockwise  
to the OFF position.  
Clockwise  
Shutting Off Burners Only (pilot stays lit)  
Turn control knob clockwise  
to the PILOT position.  
Clockwise  
Thermocouple  
Thermocouple  
Figure 39 - Correct Pilot  
Flame Pattern  
Figure 40 - Incorrect Pilot  
Flame Pattern  
111160-01B  
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INSPECTING BURNERS  
21  
Burner Primary Air Holes  
Main Burner  
CLEANING AND MAINTENANCE  
Cleaning Burner Injector Holder and Pilot Air Inlet Hole  
Logs  
Main Burner  
INSPECTING BURNERS  
Continued  
4. Check the injector holder located at the end of the burner tube  
again. Remove any large particles of dust, dirt, lint, or pet hair  
with a soft cloth or vacuum cleaner nozzle.  
BURNER PRIMARY AIR HOLES  
Air is drawn into the burner through the holes in the fitting at the  
entrance to the burner. These holes may become blocked with dust,  
lint, or pet hair. Periodically inspect these holes for any blockage and  
clean as necessary. Blocked air holes will create soot.  
5. Blow air into the primary air holes on the injector holder.  
6. In case any large clumps of dust have now been pushed into  
the burner repeat steps 3 and 4.  
MAIN BURNER  
Clean the pilot assembly also. A yellow tip on the pilot flame  
indicates dust and dirt in the pilot assembly. There is a small pilot  
air inlet hole about two inches from where the pilot flame comes out  
of the pilot assembly (see Figure 42). With the unit off, lightly blow  
airthroughtheairinlethole.Youmayblowthroughadrinkingstraw  
if compressed air is not available.  
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All  
slotted burner flame holes should be open with yellow flame present.  
All round burner flame holes should be open with a small blue flame  
present. Some burner flame holes may become blocked by debris or  
rust, with no flame present. If so, turn off heater and let cool. Remove  
blockage. Blocked burner flame holes will create soot.  
Burner Tube  
Injector Holder  
CLEANING AND  
MAINTENANCE  
WARNING: Turn off heater and let cool before  
cleaning.  
Primary Air  
Inlet Holes  
CAUTION: You must keep control areas, burner,  
and circulating air passageways of heater clean. In-  
spect these areas of heater before each use. Have  
heater inspected yearly by a qualified service person.  
Heatermayneedmorefrequentcleaningduetoexces-  
sivelintfromcarpeting,beddingmaterial,pethair,etc.  
Figure 41 - Injector Holder On Outlet Burner Tube  
Ports/Slots  
Burner Tube  
Pilot Assembly  
CLEANING BURNER INJECTOR HOLDER  
AND PILOT AIR INLET HOLE  
The primary air inlet holes allow the proper amount of air to mix with  
the gas. This provides a clean burning flame. Keep these holes clear  
of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each  
heating season. Blocked air holes will create soot. We recommend  
that you clean the unit every three months during operation and have  
heater inspected yearly by a qualified service person.  
Pilot Air  
Inlet Hole  
Figure 42 - Pilot Inlet Air Hole  
LOGS  
We also recommend that you keep the burner tube and pilot  
assembly clean and free of dust and dirt. To clean these parts we  
recommendusingcompressedairnogreaterthan30PSI. Yourlocal  
computer store, hardware store, or home center may carry com-  
pressed air in a can. You can use a vacuum cleaner in the blow  
position. If using compressed air in a can, please follow the direc-  
tions on the can. If you don't follow directions on the can, you could  
damage the pilot assembly.  
• If you remove logs for cleaning, refer to Installing Logs, pages  
13 through 17, to properly replace logs.  
• Replace log(s) if broken or chipped (dime-sized or larger).  
MAIN BURNER  
Periodicallyinspectallburnerflameholeswiththeheaterrunning.All  
slotted burner flame holes should be open with yellow flame present.  
All round burner flame holes should be open with a small blue flame  
present. Some burner flame holes may become blocked by debris or  
rust, with no flame present. If so, turn off heater and let cool. Remove  
blockage. Blocked burner flame holes will create soot.  
1. Shut off the unit, including the pilot. Allow the unit to cool for  
at least thirty minutes.  
2. Inspect burner, pilot, and primary air inlet holes on injector  
holder for dust and dirt (see Figure 41).  
3. Blow air through the ports/slots and holes in the burner.  
111160-01B  
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TROUBLESHOOTING  
22  
TROUBLESHOOTING  
Note: For additional help, visit DESA’s  
technical service web site at  
WARNING: Turn off and un-  
plug heater and let cool before  
servicing. Only a qualified ser-  
vice person should service and  
repair heater.  
CAUTION: Never use a wire,  
needle, or similar object to clean  
ODS/pilot.ThiscandamageODS/  
pilot unit.  
Note:Alltroubleshootingitemsarelistedin  
order of operation.  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
When ignitor button is pressed, there is no 1. Ignitor electrode not connected to  
1. Reconnect ignitor cable  
spark at ODS/pilot  
ignitor cable  
2. Ignitor cable pinched or wet  
2. Free ignitor cable if pinched by any  
metal or tubing. Keep ignitor cable dry  
3. Tighten nut holding piezo ignitor to  
base panel of log set. Nut is located  
behind base panel  
3. Piezo ignitor nut is loose  
4. Broken ignitor cable  
5. Bad piezo ignitor  
4. Replace ignitor cable  
5. Replace piezo ignitor  
6. Ignitor electrode broken  
7. Ignitor electrode positioned wrong  
6. Replace pilot assembly  
7. Replace pilot assembly  
When ignitor button is pressed, there is 1. Gas supply turned off or equipment  
1. Turn on gas supply or open equipment  
shutoff valve  
spark at ODS/pilot but no ignition  
shutoff valve closed  
2. Control knob not in PILOT position  
3. Control knob not pressed in while in  
PILOT position  
2. Turn control knob to PILOT position  
3. Press in control knob while in PILOT  
position  
4. Continue holding down control knob.  
Repeat igniting operation until air is  
removed  
4. Air in gas lines when installed  
5. Depletedgassupply(propane/LPonly)  
6. ODS/pilot is clogged  
5. Contactlocalpropane/LPgascompany  
6. Clean ODS/pilot (see Cleaning and  
Maintenance,page21)orreplaceODS/  
pilot assembly  
7. Gas regulator setting is not correct  
7. Replace gas regulator  
ODS/pilot lights but flame goes out when 1. Control knob not fully pressed in  
1. Press in control knob fully  
2. After ODS/pilot lights, keep control  
knob pressed in 30 seconds  
control knob is released  
2. Controlknobnotpressedinlongenough  
3. Equipmentshutoffvalvenotfullyopen  
4. Pilotflamenottouchingthermocouple,  
which allows thermocouple to cool,  
causing pilot flame to go out. This  
problemcouldbecausedbyoneorboth  
of the following:  
3. Fully open equipment shutoff valve  
4. A) Contact local propane/LP or natu-  
ral gas company  
B) Clean ODS/pilot (see Cleaning and  
Maintenance,page21)orreplaceODS/  
pilot assembly  
A) Low gas pressure  
B)DirtyorpartiallycloggedODS/pilot  
5. Thermocoupleconnectionlooseatcon-  
trol valve  
5. Hand tighten until snug, then tighten  
1/4 turn more  
6. Thermocouple damaged  
6. Replace pilot assembly  
7. Control valve damaged  
7. Replace control valve  
111160-01B  
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TROUBLESHOOTING  
23  
TROUBLESHOOTING  
Continued  
OBSERVED PROBLEM  
POSSIBLE CAUSE  
REMEDY  
Burner does light after ODS/pilot is lit  
1. Burner orifice clogged  
1. Clean burner (see Cleaning and Main-  
tenance, page 21) or replace burner  
orifice  
2. Inlet gas pressure is too low  
2. Contact local propane/LP or natural  
gas company  
Delayed ignition of burner  
1. Manifold pressure is too low  
2. Burner orifice clogged  
1. Contact local propane/LP or natural  
gas company  
2. Clean burner (see Cleaning and Main-  
tenance, page 21) or replace burner  
orifice  
Burner backfiring during combustion  
1. Burner orifice is clogged or damaged  
1. Clean burner (see Cleaning and Main-  
tenance, page 21) or replace burner  
orifice  
2. Damaged burner  
2. Replace damaged burner  
3. Gas regulator defective  
3. Replace gas regulator  
Slight smoke or odor during initial operation 1. Not enough air  
1. Check burner for dirt and debris. If  
found, clean burner (see Cleaning and  
Maintenance, page 21)  
2. Gas regulator defective  
2. Replace gas regulator  
3. Residuesfrommanufacturingprocesses 3. Problem will stop after a few hours of  
and logs curing operation  
Moisture/condensationnoticedonwindows 1. Not enough combustion/ventilation air 1. Refer to Air for Combustion and Venti-  
lation requirements (page 4)  
Heater produces a whistling noise when 1. Turning control knob to HI position 1. Turn control knob to LO position and  
burner is lit  
when burner is cold  
2. Air in gas line  
let warm up for a minute  
2. Operateburneruntilairisremovedfrom  
line. Have gas line checked by local  
propane/LP or natural gas company  
3. Observe minimum installation clear-  
ances (see pages 7 through 9)  
3. Air passageways on heater blocked  
4. Dirty or partially clogged burner orifice 4. Clean burner (see Cleaning and Main-  
tenance, page 21) or replace burner  
orifice  
Whitepowderresidueformingwithinburner 1. When heated, vapors from furniture 1. Turn heater off when using furniture  
box or on adjacent walls or furniture  
polish, wax, carpet cleaners, etc. may  
polish, wax, carpet cleaners, or similar  
turn into white powder residue  
products  
111160-01B  
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TROUBLESHOOTING  
24  
TROUBLESHOOTING  
Continued  
WARNING: If you smell gas  
Shut off gas supply.  
Do not try to light any appliance.  
Do not touch any electrical switch; do not use any phone in your  
building.  
Immediately call your gas supplier from a neighbors phone. Follow  
the gas suppliers instructions.  
If you cannot reach your gas supplier, call the fire department.  
IMPORTANT: Operating heater where impurities in air exist may create odors.  
Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new  
carpet or textiles, etc., create fumes. These fumes may mix with combustion air and  
create odors. These odors will disappear over time.  
POSSIBLE CAUSE  
REMEDY  
OBSERVED PROBLEM  
1. Metal expanding while heating or con-  
tracting while cooling  
1. This is common with most heaters. If  
noise is excessive, contact qualified  
service person  
Heater produces a clicking/ticking noise  
just after burner is lit or shut off  
1. Heater burning vapors from paint, hair  
spray, glues, cleaners, chemicals, new  
carpet, etc. (See IMPORTANT state-  
ment above)  
1. Open window and ventilate room. Stop  
using odor causing products while  
heater is running  
Heater produces unwanted odors  
2. Gas leak. See Warning statement  
at top of page  
2. Locateandcorrectallleaks(seeCheck-  
ing Gas Connections, pages 12 and 13)  
1. Not enough fresh air is available  
2. Low line pressure  
1. Openwindowand/ordoorforventilation  
2. Contact local propane/LP or natural  
gas company  
Heater shuts off in use (ODS operates)  
3. ODS/pilot is partially clogged  
3. Clean ODS/pilot (see Cleaning and  
Maintenance, page 21)  
1. Gas leak. See Warning statement  
at top of page  
2. Control valve defective  
1. Locateandcorrectallleaks(seeCheck-  
ing Gas Connections, pages 12 and 13)  
2. Replace control valve  
Gas odor even when control knob is in OFF  
position  
1. Foreign matter between control valve  
and burner  
1. Take apart gas tubing and remove for-  
eign matter  
Gas odor during combustion  
2. Gas leak. See Warning statement  
at top of page  
2. Locateandcorrectallleaks(seeCheck-  
ing Gas Connections, pages 12 and 13)  
1. Thermostat sensing bulb needs to be  
repositioned  
1. Repositionthermostatsensingbulb(see  
Optional Positioning of Thermostat  
Sensing Bulb, page 25  
Logs set cycles to pilot, but room tempera-  
ture drops to a lower than ideal level before  
log set comes back on  
111160-01B  
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OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB  
25  
OPTIONAL POSITIONING OF  
THERMOSTAT SENSING BULB  
For Masonry and Factory-built  
Metal Fireplace  
If your log set cycles to pilot, but the room temperature drops to a  
lower than ideal comfort level before the log set comes back on, you  
may want to reposition the thermostat sensing bulb.  
Figure 44 - Adhesive-backed Mounting Clip  
The thermostat sensing bulb is located near the gas valve assembly  
onthemountingbracket.Thislocationallowsthethermostattokeep  
the room temperature at an ideal comfort level for most fireplace  
applications. For positioning the thermostat sensing bulb else-  
where, an adhesive-backed mounting clip is available.  
Thermostat  
Screw  
Capillary  
Retaining  
Clamp  
Tools needed: 1/4" hex driver or socket  
1. Remove logs. Locate the gas valve assembly and thermostat  
sensing bulb (see Figure 43).  
2. With 1/4" hex driver or socket, loosen the thermostat screw.  
Carefully slide the thermostat sensing bulb out of the retaining  
clamp (see Figure 45).  
Thermostat  
Sensing Bulb  
Note: Do not remove the screw. Make sure you tighten the  
screw after removing the thermostat sensing bulb.  
Figure 45 - Removing Thermostat Sensing Bulb  
IMPORTANT: Do not force or bend the thermostat sensing  
bulb or capillary.  
Thermostat  
Sensing Bulb  
3. The thermostat sensing bulb may be located to the lower right  
front side of fireplace. Determine location of sensing bulb, but  
do not mount sensing bulb until step 5. If you have a masonry  
fireplace, see Figure 46 for location. If you have a factory-built  
metal fireplace, see Figure 47 for location. If your fireplace  
has glass doors, position sensing bulb directly behind door gap  
on right bottom side (see Figure 48).  
Thermostat  
Sensing Bulb  
Adhesive-  
backed  
Mounting  
Clip  
Adhesive-  
backed  
Mounting  
Clip  
4. The mounting clip must be a minimum of 3" from bottom of  
fireplace to prevent crimping of capillary. Once you have de-  
cided on a location, clean the area thoroughly. Remove the pa-  
per backing from the adhesive on back of mounting clip. Press  
the clip into the new location so that the thermostat sensing bulb  
will be positioned vertically with the capillary at the bottom  
(see Figure 49). Slide the thermostat sensing bulb into the clip.  
Figure 47 - Locating Thermo-  
stat Sensing Bulb on Factory-  
built Metal Fireplace  
Figure 46- Locating Thermo-  
statSensingBulbonMasonry  
Fireplace  
Thermostat  
Sensing Bulb  
Thermostat  
Sensing  
Bulb  
Adhesive-backed  
Mounting Clip  
IMPORTANT: Do not crimp capillary.  
Adhesive-  
backed  
Mounting  
Clip  
Do Not Crimp  
Capillary  
Gas Valve  
Assembly  
Glass  
Doors  
Capillary  
Figure 49 - Positioning the  
Thermostat Sensing Bulb in  
the Vertical Position with the  
Capillary at the Bottom  
Figure 48 - Installing Ther-  
mostatSensingBulbbehind  
Glass Doors  
Thermostat  
Sensing Bulb  
Mounting  
Bracket  
Figure 43 - Location of Gas Valve Assembly and Thermostat  
Sensing Bulb  
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REPLACEMENT PARTS  
SERVICE HINTS  
TECHNICAL SERVICE  
ACCESSORIES  
26  
REPLACEMENT PARTS  
Note: Use only original replacement parts. This will protect your  
ACCESSORIES  
Purchase these fireplace accessories from your local dealer. If they  
can not supply these accessories, call DESA’s Sales Department at  
1-866-672-6040 for referral information. You can also write to the  
address listed on the back page of this manual.  
warranty coverage for parts replaced under warranty.  
PARTS UNDER WARRANTY  
Contact authorized dealers of this product. If they can’t supply  
original replacement part(s), contact your nearest Parts Central  
(see page 36) or call DESA’s Technical Service Department at  
1-866-672-6040 for referral information.  
When calling DESA, have ready  
• your name  
• your address  
• model and serial numbers of your heater  
• how heater was malfunctioning  
• type of gas used (propane/LP or natural gas)  
• purchase date  
EQUIPMENT SHUTOFF VALVE - GA5010  
For all models. Equipment shutoff valve with 1/8" NPT tap. Fits  
1/2" NPT pipe.  
Usually, we will ask you to return the part to the factory.  
PARTS NOT UNDER WARRANTY  
Contact authorized dealers of this product. If they can’t supply  
original replacement part(s), contact your nearest Parts Central (see  
page 36) or call DESA at 1-866-672-6040 for referral information.  
When calling DESA, have ready  
• model number of your heater  
• the replacement part number  
FIREPLACE HOOD  
GA6050 (Black)  
GA6052 (Brass)  
GA6053 (Antique Brass)  
SERVICE HINTS  
When Gas Pressure Is Too Low  
For all models. Helps deflect heat away from mantel or wall above  
fireplace.  
DAMPER CLAMP - GA6080  
(Not Shown)  
• pilot will not stay lit  
• burners will have delayed ignition  
• heater will not produce specified heat  
• for propane/LP units, propane/LP gas supply may be low  
Permanently opens chimney flue damper for vented operation. Can  
be used only with non-thermostat accessories.  
You may feel your gas pressure is too low. If so, contact your local  
propane/LP or natural gas supplier.  
LAVA ROCK - GA6060  
(Not Shown)  
For all models. Order when additional rock is desired. (2 lb. bag)  
TECHNICAL SERVICE  
You may have further questions about installation, operation, or  
troubleshooting. If so, contact DESA’s Technical Service Depart-  
ment at 1-866-672-6040. When calling please have your model and  
serial numbers of your heater ready.  
INFORMATION VIDEO - 108917-01  
For all models. A care and maintenance video is available by calling  
1-866-672-6040.  
You can also visit DESA’s technical service web site at  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
SPECIFICATIONS  
27  
SPECIFICATIONS  
DUAL BURNER SMOKY MOUNTAIN OAK MODELS  
CGD3018PT  
CGD3924PT  
CGD3018NT  
CGD3924NT  
Btu (Variable)  
16,000/30,000  
20,000/39,000  
Type Gas  
Natural  
Propane/LP  
Natural  
Propane/LP  
Ignition  
Piezo  
Piezo  
Manifold Pressure  
3.5" W.C. 8.0" W.C.  
3.5" W.C. 8.0" W.C.  
Inlet Gas Pressure (in. of water)  
Maximum  
Minimum*  
10.5"  
5"  
14"  
11"  
10.5"  
5"  
14"  
11"  
Shipping Weight  
36 lbs.  
38 lbs.  
* For the purpose of input adjustment  
DUAL BURNER BILTMORE SPLIT OAK MODELS  
CCL3018PTA  
CCL3018NTA  
CCL3924PTA  
CCL3924NTA  
CCL3930PTB  
CCL3930NTB  
Btu (Variable)  
Type Gas  
16,000/30,000  
20,000/39,000  
20,000/39,000  
Natural  
Propane/LP  
Natural  
Propane/LP  
Natural  
Piezo  
Propane/LP  
Ignition  
Piezo  
Piezo  
Manifold Pressure  
3.5" W.C. 8.0" W.C.  
3.5" W.C. 8.0" W.C.  
3.5" W.C. 8.0" W.C.  
Inlet Gas Pressure (in. of water)  
Maximum  
Minimum*  
10.5"  
5"  
14"  
11"  
10.5"  
5"  
14"  
11"  
10.5"  
5"  
14"  
11"  
Shipping Weight  
61 lbs.  
66 lbs.  
70 lbs.  
* For the purpose of input adjustment  
SINGLE BURNER SEASONAL OAK MODELS  
CRL2718P  
CRL3124P  
CRL2718N  
CRL3124N  
Btu (Variable)  
Type Gas  
16,000/27,500  
16,000/31,500  
Natural  
Propane/LP  
Natural  
Propane/LP  
Ignition  
Piezo  
Piezo  
Manifold Pressure  
3.5" W.C. 8.0" W.C.  
3.5" W.C. 8.0" W.C.  
Inlet Gas Pressure (in. of water)  
Maximum  
Minimum*  
10.5"  
5"  
14"  
11"  
10.5"  
5"  
14"  
11"  
Shipping Weight  
48 lbs.  
52 lbs.  
* For the purpose of input adjustment  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ILLUSTRATED PARTS BREAKDOWN  
Models CCL3018PA, CCL3018NA, CCL3924PA and CCL3924NA  
28  
ILLUSTRATED PARTS  
BREAKDOWN  
VARIABLE MANUALLY-CONTROLLED  
BILTMORE SPLIT OAK MODELS  
CCL3018PA, CCL3018NA,  
CCL3924PA AND CCL3924NA  
1
4
5
2
6
20  
18  
12  
23  
19  
3
11  
10  
13  
8
7
21  
9
21  
24  
14  
18  
22  
19  
17  
15  
16  
21  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PARTS LIST  
29  
Models CCL3018PA, CCL3018NA, CCL3924PA and CCL3924NA  
PARTS LIST  
VARIABLE MANUALLY-CONTROLLED  
BILTMORE SPLIT OAK MODELS  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 26 of this manual.  
KEY  
NO.  
PART NUMBER  
CCL3018PA  
CCL3018NA  
CCL3924PA  
CCL3924NA  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
111342-03  
111341-03  
111340-03  
111343-03  
111344-02  
111345-02  
102844-02  
098867-10  
102798-01  
102779-04  
099056-19  
111124-01  
102980-01  
102568-08  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104286-01  
M11084-38  
098276-01  
098249-01  
111342-03  
111341-03  
111340-03  
111343-03  
111344-02  
111345-02  
102844-02  
098867-14  
102798-01  
102779-03  
099056-26  
111124-01  
102980-01  
102568-07  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104285-01  
M11084-38  
098276-01  
098249-01  
111342-02  
111341-02  
111340-02  
111343-02  
111344-01  
111345-02  
102844-01  
098867-10  
102798-01  
102779-02  
099056-17  
111124-01  
102772-01  
102568-06  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104286-01  
M11084-38  
098276-01  
098249-01  
111342-02  
111341-02  
111340-02  
111343-02  
111344-01  
111345-02  
102844-01  
098867-14  
102798-01  
102779-01  
099056-16  
111124-01  
102772-01  
102568-05  
098508-01  
098354-01  
102445-01  
099387-08  
098271-10  
104285-01  
M11084-38  
098276-01  
098249-01  
Back Log (#1)  
Middle Log (#2)  
Front Log (#3)  
Left Back Crossover Log (#4)  
Left Top Crossover Log (#5)  
Right Bottom Crossover Log (#6)  
Lower Bracket  
Gas Regulator  
Inlet Tube  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Retainer Spring  
Burner  
Control Valve  
Valve Retainer Nut  
Control Knob  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
8
1
2
1
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
Hex Screw, #8-18 x .38  
Hex Head Plug, 1/8 NPT  
Nut, M5  
102775-04CK 102775-04CK 102775-01CK 102775-04CK  
Painted Base Assembly  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Control Position Decal  
Hardware Kit  
Lava Rock  
111160-01B  
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ILLUSTRATED PARTS BREAKDOWN  
Models CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT  
30  
ILLUSTRATED PARTS  
BREAKDOWN  
THERMOSTATICALLY-CONTROLLED  
SMOKY MOUNTAIN OAK MODELS  
CGD3018PT, CGD3018NT,  
1
CGD3924PT AND CGD3924NT  
4
3
2
20  
12  
22  
18  
19  
11  
10  
13  
7
9
14  
8
6
21  
15  
21  
21  
16  
5
19  
17  
21  
111160-01B  
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PARTS LIST  
31  
Models CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT  
PARTS LIST  
THERMOSTATICALLY-CONTROLLED SMOKY  
MOUNTAIN OAK MODELS  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 26 of this manual.  
KEY  
NO.  
PART NUMBER  
CGD3018NT CGD3924PT  
CGD3018PT  
CGD3924NT  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
103008-02  
103009-02  
103010-02  
103011-02  
102775-09CK  
102844-02  
099211-01  
098867-10  
102810-03  
102983-05  
099056-19  
111124-01  
102980-01  
101329-22  
102979-02  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
103008-02  
103009-02  
103010-02  
103011-02  
102775-09CK  
102844-02  
099211-01  
098867-14  
102810-03  
102983-05  
099056-26  
111124-01  
102980-01  
101329-21  
102979-02  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
110090-03  
110090-02  
110090-01  
110090-04  
102775-05CK  
102844-01  
099211-01  
098867-10  
102810-03  
102983-05  
099056-17  
111124-01  
102772-01  
101329-19  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
110090-03  
110090-02  
110090-01  
110090-04  
102775-07CK  
102844-01  
099211-01  
098867-14  
102810-03  
102983-05  
099056-16  
111124-01  
102772-01  
101329-20  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
Back Log (#1)  
Middle Log (#2)  
Front Log (#3)  
Crossover Log (#4)  
Painted Base Assembly  
Lower Bracket  
Hex Screw, 10-16 x 2.50  
Gas Regulator  
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
12  
2
9
Inlet Tube  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Retainer Spring  
Burner  
Thermostat Gas Valve Assembly  
Thermostat Bracket  
Thermobulb Clip  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Hex Screw, #8-18 x .38  
Nut, M5  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Hardware Kit  
Lava Rock  
102030-01  
102030-01  
102030-01  
102030-01  
Clip, Thermostat  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ILLUSTRATED PARTS BREAKDOWN  
Models CCL3018PTA and CCL3018NTA  
32  
ILLUSTRATED PARTS  
BREAKDOWN  
THERMOSTATICALLY-CON-  
TROLLED BILTMORE SPLIT OAK  
MODELS CCL3018PTA AND  
CCL3018NTA  
2
5
3
1
4
22  
20  
14  
24  
21  
13  
12  
15  
6
9
11  
16  
10  
17  
8
23  
23  
23  
18  
7
21  
19  
23  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PARTS LIST  
Models CCL3018PTA and CCL3018NTA  
33  
PARTS LIST  
THERMOSTATICALLY-CONTROLLED  
BILTMORE SPLIT OAK MODELS  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 28 of this manual.  
KEY  
PART NUMBER  
NO. CCL3018PTA  
CCL3018NTA  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
111340-03  
111341-03  
111342-03  
111343-03  
111344-02  
111345-02  
102775-09CK  
102844-02  
099211-01  
098867-10  
102810-03  
102983-03  
099056-19  
111124-01  
102980-01  
101329-22  
102979-02  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
111340-03  
111341-03  
111342-03  
111343-03  
111344-02  
11345-02  
Front Log (#1)  
Middle Log (#2)  
Back Log (#3)  
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
15  
2
Left Back Crossover Log (#4)  
Left Top Crossover Log (#5)  
Right Bottom Crossover Log (#6)  
Painted Base Assembly  
Lower Bracket  
Hex Screw, 10-16 x 2.50  
Gas Regulator  
Inlet Tube  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Retainer Spring  
Burner  
Thermostat Gas Valve Assembly  
Thermostat Bracket  
Thermostat Clip  
102775-09CK  
102844-02  
099211-01  
098867-14  
102810-03  
102983-03  
099056-26  
111124-01  
102980-01  
101329-21  
102979-02  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Hex Screw, #8-18 x .38  
Nut, M5  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100839-01  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Hardware Kit  
Lava Rock  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
ILLUSTRATED PARTS BREAKDOWN  
Models CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB  
34  
ILLUSTRATED PARTS  
BREAKDOWN  
Peg positions  
vary according  
to model.  
THERMOSTATICALLY-CONTROLLED  
BILTMORE SPLIT OAK MODELS  
CCL3924PTA, CCL3924NTA,  
CCL3930PTB AND  
2
CCL3930NTB  
5
1
4
22  
20  
14  
24  
21  
13  
7
6
12  
15  
25  
11  
16  
10  
17  
8
23  
23  
23  
18  
9
21  
19  
23  
111160-01B  
Download from Www.Somanuals.com. All Manuals Search And Download.  
PARTS LIST  
35  
Models CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB  
PARTS LIST  
THERMOSTATICALLY-CONTROLLED  
BILTMORE SPLIT OAK MODELS  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 26 of this manual.  
KEY  
PART NUMBER  
NO. CCL3924PTA CCL3924NTA CCL3930PTB CCL3930NTB  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
111340-02  
111341-02  
111342-02  
111343-02  
111344-01  
111340-02  
111341-02  
111342-02  
111343-02  
111344-01  
111340-01  
111341-01  
111342-01  
111343-01  
111344-01  
111345-01  
111346-01  
102844-01  
111340-01  
111341-01  
111342-01  
111343-01  
111344-01  
111345-01  
111346-01  
102844-01  
Front Log (#1)  
Middle Log (#2)  
Back Log (#3)  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
12  
2
2
Left Back Crossover Log (#4)  
Left Top Crossover Log (#5)  
Right Bottom Crossover Log (#6)  
Right Top Crossover Log (#7)  
Lower Bracket  
Painted Base Assembly  
Gas Regulator  
Inlet Tube  
Outlet Burner Tube  
Burner Orifice Injector  
Burner Retainer Spring  
Burner  
Thermostat Gas Valve Assembly  
Thermostat Bracket  
Thermostat Clip  
Piezo Ignitor  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Hex Screw, #8-18 x .38  
Nut, M5  
Hex Screw, 10-16 x 2.50  
111345-02  
____  
111345-02  
____  
102844-01  
102844-01  
9
102775-05CK 102775-05CK 102775-07CK 102775-07CK  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
098867-10  
102810-03  
102983-02  
099056-17  
111124-01  
102772-01  
101329-19  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
099211-01  
098867-14  
102810-03  
102983-01  
099056-16  
111124-01  
102772-01  
101329-20  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
099211-01  
098867-10  
102810-03  
102983-02  
099056-17  
111124-01  
102772-01  
101329-19  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104286-01  
M11084-38  
098249-01  
099211-01  
098867-14  
102810-03  
102983-01  
099056-16  
111124-01  
102772-01  
101329-20  
102979-01  
098544-01  
102445-01  
099387-09  
098271-10  
104285-01  
M11084-38  
098249-01  
099211-01  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
100563-01  
101054-01  
100565-01  
100639-01  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Hardware Kit  
Lava Rock  
GA6060  
____  
GA6060  
____  
102030-01  
102030-01  
Auxiliary Thermostat Mounting Clip  
111160-01B  
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ILLUSTRATED PARTS BREAKDOWN  
Models CRL2718P, CRL2718N, CRL3124P and CRL3124N  
36  
ILLUSTRATED PARTS  
BREAKDOWN  
VARIABLE MANUALLY-  
1
CONTROLLED SEASONAL OAK  
MODELS CRL2718P, CRL2718N,  
CRL3124P AND CRL3124N  
3
2
20  
11  
18  
17  
19  
10  
12  
9
8
7
5
6
6
4
13  
18  
21  
6
19  
16  
14  
15  
111160-01B  
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PARTS LIST  
37  
Models CRL2718P, CRL2718N, CRL3124P and CRL3124N  
PARTS LIST  
VARIABLE MANUALLY-CONTROLLED  
SEASONAL OAK MODELS  
This list contains replaceable parts used in your heater. When  
ordering parts, follow the instructions listed under Replacement  
Parts on page 26 of this manual.  
KEY  
NO.  
PART NUMBER  
CRL2718P  
CRL2718N  
CRL3124P  
CRL3124N  
DESCRIPTION  
QTY.  
1
2
3
4
5
6
7
8
110243-01  
110243-02  
110242-03  
102775-02CK  
102844-01  
M11084-38  
098867-10  
102780-05  
102798-01  
099056-21  
111124-01  
102963-01  
102568-08  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104286-01  
098276-01  
110243-01  
110243-02  
110242-03  
102775-02CK  
102844-01  
M11084-38  
098867-14  
102780-05  
102798-01  
099056-20  
111124-01  
102963-01  
102568-07  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104285-01  
098276-01  
110242-01  
110242-02  
110242-03  
102775-01CK  
102844-01  
M11084-38  
098867-10  
102780-05  
102798-01  
099056-19  
111124-01  
102773-01  
102568-08  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104286-01  
098276-01  
110242-01  
110242-02  
110242-03  
102775-01CK  
102844-01  
M11084-38  
098867-14  
102780-05  
102798-01  
099056-18  
111124-01  
102773-01  
102568-07  
098508-01  
098354-01  
102445-01  
098249-01  
099387-08  
098271-10  
104285-01  
098276-01  
Back Log (#1)  
Front Log (#2)  
1
1
1
1
1
8
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
Crossover Log (#3)  
Painted Base Assembly  
Lower Bracket  
Screw, Hex Head (#8-18 x .38)  
Gas Regulator  
Outlet Burner Tube  
Inlet Tube  
Burner Orifice Injector  
Burner Retainer Spring  
Burner  
Control Valve  
Valve Retainer Nut  
Control Knob  
Piezo Ignitor  
Nut, M5  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
Pilot Tube  
Ignitor Cable  
ODS Pilot  
Hex Head Plug, 1/8" NPT  
PARTS AVAILABLE NOT SHOWN  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
100563-01  
101055-02  
100565-01  
100639-01  
101449-04  
101137-02  
GA6060  
Warning Plate  
1
1
1
1
1
1
1
Lighting Instructions Plate  
Warning Plate Fastener  
Caution Decal  
Control Position Decal  
Hardware Kit  
Lava Rock  
111160-01B  
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PARTS CENTRAL  
38  
PARTS CENTRAL  
These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement  
parts and accessories.  
Baltimore Electric  
1348 Dixwell Avenue  
Hamden, CT 06514-0322  
1-800-397-7553  
Washer Equipment Co.  
1715 Main Street  
Kansas City, MO 64108-2195  
KS, MO, AR  
203-248-7553  
816-842-3911  
Parts Department  
Portable Heater Parts  
342 N. County Rd. 400 East  
Valparaiso, IN 46383-9704  
All States  
East Coast Energy Products  
707 Broadway  
W. Long Branch, NJ 07764-1542  
732-870-8809  
219-462-7441  
1-800-755-8809  
1-888-619-7060  
Laportes Parts & Service  
2444 N. 5th Street  
FBD  
Hartsville, SC 29550-7704  
843-332-0191  
Parts Department  
1349 Adams Street  
Bowling Green, KY 42103-3414  
270-846-1199  
1-800-654-8534  
Fax: 1-800-846-0090  
Cans Unlimited, Inc.  
P.O. Box 645  
Taylor, SC 29687-0013  
All States  
Master Parts Dist.  
1251 Mound Ave NW  
Grand Rapids, MI 49504-2672  
616-791-0505  
803-879-3009  
1-800-845-5301  
1-800-446-1446  
Fax: 616-791-8270  
111160-01B  
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OWNER'S REGISTRATION FORM  
In order to provide better customer service for this and future purchases, we recommend that you register your product with us.  
You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owners  
Registration Form and mail to the address on the back of this owners manual. Please provide the following product information:  
Brand:  
(Comfort Glow, Vanguard, etc.)  
Model:  
(EFP33PR, VTGH33NR, etc.)  
Date Purchased:  
Serial Number:  
First Name:  
Address:  
Note: Keep receipt for warranty verification.  
7 or 9 digit number located on product or identification tag.  
Last Name:  
City:  
State:  
Zip:  
Country:  
Home Phone:  
E-Mail:  
(
)
-
Please answer the following questions to register your product with DESA:  
1. Where will the product be used?  
Living/Family Room Office/Warehouse Utility Shed/Outbuilding Garage Bedroom Bathroom Other  
2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? Yes No  
3. Who selected the product? Male Female Both  
4. What is the population of your area? Under 10,000 10,000 to 25,000 25,000 to 50,000 50,000 to 100,000  
100,000 to 250,000 Over 250,000  
5. What is your primary source of heat? Propane (LP Gas) Fuel Oil Wood Natural Gas Electric Other  
6. How was the product installed? Professional Installer Self Other  
7. Cost of product excluding sales tax? $___________________  
8. Cost to install product? $____________________  
9. Type of store where product was purchased? Hardware Propane Dealer Natural Gas/Utility Co. Home Center/Builders Supply  
Fireplace or Hearth Shop Farm Store Other  
10. What motivated you to buy this product? Sudden Cold Weather Replace Older Model D.I.Y. Home Project  
Emergency Back-Up Heat Heater was on Sale Energy Savings/High Efficiency Construction Project Other  
11. How did you learn about this product brand? Advertising Relative or Friend Store Display Other ________________________  
12. Level of Education of Purchaser: Some High School Completed High School Completed College Completed Graduate School  
13. Age of Purchaser: Under 20 20 - 29 30 - 39 40 - 49 50 - 59 60 or Over  
14. Buyers total annual household income: Under $15,000 $15,000 to $19,999 $20,000 to $34,999 $35,000 to $49,999  
$50,000 to $74,999 $75,000 to $99,999 $100,000 and Over  
15. Store where product was purchased:  
Name: ______________________________________  
City: _______________________ State: __________  
16. In choosing this product, how important were the following:  
Not Important  
Somewhat Important  
Very Important  
Availability  
Price  
Brand Name  
Overall Quality  
Heat Output  
Made in USA  
Warranty  
Local Service  
Value for Price  
Prior Brand Experience  
Controls Location  
Thermostat, Remote, or Manual Operation  
Ease of Operation  
Special Features  
Salespersons Recommendation  
Friend/RelativesRecommendation
Portability  
Quiet Operation  
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A T P E  
Postage  
Required  
2701 Industrial Drive  
P.O. Box 90004  
Bowling Green, KY 42102-9004  
TAPE  
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NOTES  
41  
NOTES  
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111160-01B  
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WARRANTY INFORMATION  
KEEP THIS WARRANTY  
Model  
Serial No.  
Date Purchased  
Always specify model and serial numbers when communicating with the factory.  
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make  
no other warranty, expressed or implied.  
LIMITED WARRANTY  
COMFORT GLOW VENT-FREE GAS LOG HEATERS  
DESA warrants this product to be free from defects in materials and components for two (2) years from the date of first purchase, provided that the  
product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the  
Bill of Sale or cancelled check must be presented.  
Thiswarrantyisextendedonlytotheoriginalretailpurchaser.Thiswarrantycoversthecostofpart(s)requiredtorestorethisheatertoproperoperating  
condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized  
dealers of this product and/or DESA who will provide original factory replacement parts. Failure to use original factory replacement parts voids this  
warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.  
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a  
result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and  
any and all such other costs related to repairing a defective heater will be the responsibility of the owner.  
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS  
EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND  
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE  
TO TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA’S LIABILITY IS HEREBY LIMITED  
TO THE PURCHASE PRICE OF THE PRODUCT AND DESA SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER  
INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.  
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages,  
so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.  
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  
For information about this warranty write:  
2701 Industrial Drive  
P.O. Box 90004  
Bowling Green, KY 42102-9004  
111160 01  
111160-01  
Rev. B  
06/03  
NOT A UPC  
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