®
UNVENTED (VENT-FREE) GAS FIREPLACE
OWNER’S OPERATION AND INSTALLATION MANUAL
Shown with optional cabinet mantel, hearth base, and trim accessories.
THERMOSTATICALLY-CONTROLLED MODELS
VSGF28NTE AND VSGF28PTE WITH SPLIT OAK LOGS
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury, or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency, or the gas supplier.
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SAFETY INFORMATION
WARNING: Do not use a
blowerinsert,heatexchangerin-
sert, or other accessory not ap-
provedforusewiththisfireplace.
WARNING:Thisproductcon-
tainsand/orgenerateschemicals
known to the State of California
to cause cancer or birth defects,
or other reproductive harm.
Due to high temperatures, the
applianceshouldbelocatedout
of traffic and away from furni-
ture and draperies.
IMPORTANT:Readthisowner’s
manualcarefullyandcompletely
beforetryingtoassemble, oper-
ate, or service this fireplace. Im-
proper use of this fireplace can
cause serious injury or death
fromburns,fire,explosion,elec-
trical shock, and carbon mon-
oxide poisoning.
Do not place clothing or other
flammable material on or near
the appliance. Never place any
objects on the heater.
Fireplace front and screen be-
comeveryhotwhenrunningfire-
place. Keep children and adults
away from hot surfaces to avoid
burns or clothing ignition. Fire-
place will remain hot for a time
after shutdown. Allow surfaces
to cool before touching.
DANGER:Carbonmonoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of carbon
monoxide poisoning resemble the flu, with head-
aches, dizziness, or nausea. If you have these signs,
the fireplace may not be working properly. Get fresh
air at once! Have fireplace serviced. Some people
are more affected by carbon monoxide than others.
These include pregnant women, people with heart
or lung disease or anemia, those under the influence
of alcohol, and those at high altitudes.
Carefully supervise young chil-
dren when they are in the room
with fireplace.
You must operate this fireplace
with the fireplace screen and
hood in place. Make sure fire-
place screen and hood are in
place before running fireplace.
Natural and Propane/LP Gas: Natural and propane/
LP gases are odorless. An odor-making agent is
added to the gas. The odor helps you detect a gas
leak. However, the odor added to the gas can fade.
Gas may be present even though no odor exists.
Make certain you read and understand all warn-
ings. Keep this manual for reference. It is your
guide to safe and proper operation of this fireplace.
Keep the appliance area clear
and free from combustible ma-
terials,gasoline,andotherflam-
mable vapors and liquids.
WARNING: Any change to
thisheateroritscontrolscanbe
dangerous.
1. This appliance is only for use with the type of
gas indicated on the rating plate. This appli-
ance is not convertible for use with other
gases.
WARNING: Do not allow fans
toblowdirectlyintothefireplace.
Avoidanydraftsthatalterburner
flame patterns. Ceiling fans can
create drafts that alter burner
flame patterns. Altered burner
patterns can cause sooting.
2. Do not place propane/LP supply tank(s) in-
side any structure. Locate propane/LP supply
tank(s) outdoors (propane/LP units only).
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13. Do not use fireplace if any part has been ex-
posed to or under water. Immediately call a
qualified service technician to inspect the fire-
place and to replace any part of the control
system and any gas control which has been
under water.
SAFETY INFORMATION
Continued
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions
14. Do not operate fireplace if any log is broken.
Do not operate fireplace if a log is chipped
(dime-sized or larger).
15. Turn fireplace off and let cool before servic-
ing. Only a qualified service person should
service and repair fireplace.
• if you cannot reach your gas supplier, call
the fire department
16. Operating fireplace above elevations of 4,500
feet could cause pilot outage.
4. This fireplace shall not be installed in a bed-
room or bathroom.
17. To prevent performance problems, do not use
propane/LP fuel tanks of less than 100 lbs.
capacity (propane/LP units only).
5. Do not use this fireplace as a wood-burning
fireplace. Use only the logs provided with the
fireplace.
18. Provide adequate clearances around air
openings.
6. Do not add extra logs or ornaments such as
pine cones, vermiculite, or rock wool. Using
these added items can cause sooting. Do not
add lava rock around base. Rock and debris
could fall into the control area of fireplace.
LOCAL CODES
Install and use fireplace with care. Follow all lo-
cal codes. In the absence of local codes, use the
latest edition of The National Fuel Gas CodeANSI
Z223.1/NFPA 54*.
7. This fireplace is designed to be smokeless. If
logs ever appear to smoke, turn off fireplace
and call a qualified service person. Note: Dur-
ing initial operation, slight smoking could
occur due to log curing and fireplace burning
manufacturing residues.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
8. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 20.
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
9. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls or furniture.
10. This fireplace needs fresh air ventilation to
run properly. This fireplace has an Oxygen
Depletion Sensing (ODS) safety shutoff sys-
tem. The ODS shuts down the fireplace if not
enough fresh air is available. See Air for Com-
bustion and Ventilation, pages 6 through 8. If
fireplace keeps shutting off, see Troubleshoot-
ing, pages 21 through 24.
11. Do not run fireplace
• where flammable liquids or vapors are used
or stored
• under dusty conditions
12. Do not use this fireplace to cook food or burn
paper or other objects.
4
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2. Locate two screws above top corners of the
fireplace screen. Remove and discard these
screws. Lift fireplace screen up and pull out
to remove.
PRODUCT
IDENTIFICATION
Middle Log
Rear Burner
3. Remove protective packaging applied to logs,
log base assembly, and fireplace.
Rear
Log
Front
Log
4. Remove fireplace hood from carton insert.
5. Check all items for any shipping damage. If
damaged, promptly inform dealer where you
bought fireplace.
PRODUCT FEATURES
OPERATION
Front Burner
This vent-free fireplace is clean burning. It requires
no outside venting. There is no heat loss out a vent
or up a chimney. Heat is generated by both realis-
tic flames and glowing embers. When used with-
out the blower, the fireplace requires no electric-
ity making it ideal for emergency backup heat.
Figure 1 - Log Base Assembly, Split Oak Set
Top Louver
Top Outer
Assembly
Casing
SAFETY DEVICE
Fireplace
Hood
This fireplace has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free room
heaters. The ODS/pilot system shuts off the fire-
place if there is not enough fresh air.
Firebox
Support
PIEZO IGNITION SYSTEM
This fireplace has a piezo ignitor. This system re-
quires no matches, batteries, or other sources to
light fireplace.
BLOWER ASSEMBLY
Screen
Assembly
This fireplace has a blower assembly. The blower
operates thermostatically and has a variable speed
control. The blower circulates heated air from the
fireplace into the room. Use of blower is optional.
Blower
Assembly
Bottom Louver
Assembly
THERMOSTAT CONTROL
Figure 2 - Fireplace
This fireplace has a thermostat sensing bulb and a
control valve. The thermostat controls the heat
output and flame height. This maintains a consis-
tent room temperature. Even the lowest setting
provides realistic flames and glowing embers from
two burners. Selecting higher comfort settings al-
lows fireplace to run longer, producing greater heat
output.At lower comfort settings, the fireplace will
run less. This results in increased heating com-
fort. This can also result in lower gas bills.
UNPACKING
CAUTION: Do not remove
the data plates attached to the
heater base assembly. The data
plates contain important war-
ranty and safety information.
1. With utility knife, cut the carton all the way
around above the staples on the bottom tray.
Lift the carton off the heater. Remove pack-
ing. Note: The hood is located in the packing
on the right hand side of the heater front. Lift
the heater off the bottom tray.
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one perm (6 x 10-11 kg per pa-sec-m2)
or less with openings gasketed or
sealed and
AIR FOR COMBUSTION
AND VENTILATION
b. weather stripping has been added on
openable windows and doors and
WARNING: This heater shall
notbeinstalledinaconfinedspace
or unusually tight construction
unless provisions are provided
foradequatecombustionandven-
tilation air. Read the following in-
structions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
c. caulking or sealants are applied to ar-
eas such as joints around window and
door frames, between sole plates and
floors, between wall-ceiling joints, be-
tween wall panels, at penetrations for
plumbing, electrical, and gas lines, and
at other openings.
If your home meets all of the three criteria
above, you must provide additional fresh
air. See Ventilation Air From Outdoors,
page 6.
If your home does not meet all of the
three criteria above, proceed to Deter-
mining Fresh-Air Flow for Fireplace Lo-
cation, below.
Today’s homes are built more energy efficient than
ever. New materials, increased insulation, and new
construction methods help reduce heat loss in
homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out
and the warm air in. During heating months, home
owners want their homes as airtight as possible.
Confined Space and Unconfined Space
The National Fuel Gas Code, ANSI Z223.1/NFPA
54 defines a confined space as a space whose vol-
ume is less than 50 cubic feet per 1,000 Btu per
hour (4.8 m3 per kw) of the aggregate input rating
of all appliances installed in that space and an un-
confined space as a space whose volume is not
less than 50 cubic feet per 1,000 Btu per hour (4.8
m3 per kw) of the aggregate input rating of all ap-
pliances installed in that space. Rooms communi-
cating directly with the space in which the appli-
ances are installed*, through openings not fur-
nished with doors, are considered a part of the un-
confined space.
While it is good to make your home energy effi-
cient, your home needs to breathe. Fresh air must
enter your home.All fuel-burning appliances need
fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and fuel
burning appliances draw air from the house to
operate. You must provide adequate fresh air for
these appliances. This will insure proper venting
of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3, Air
for Combustion and Ventilation.
*Adjoining rooms are communicating only if there
are doorless passageways or ventilation grills be-
tween them.
All spaces in homes fall into one of the three fol-
lowing ventilation classifications:
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
1. Unusually Tight Construction
2. Unconfined Space
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a
confined or unconfined space.
3. Confined Space
The information on pages 6 through 8 will help you
classify your space and provide adequate ventilation.
Unusually Tight Construction
Space: Includes the room in which you will install
fireplace plus any adjoining rooms with doorless pas-
sageways or ventilation grills between the rooms.
The air that leaks around doors and windows may
provide enough fresh air for combustion and ven-
tilation. However, in buildings of unusually tight
construction, you must provide additional fresh air.
1. Determine the volume of the space (length x
width x height).
Unusually tight construction is defined as
construction where:
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft. (vol-
ume of space)
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
6
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AIR FOR COMBUSTION
WARNING: If the area in
which the heater may be oper-
ated is smaller than that defined
as an unconfined space or if the
building is of unusually tight
construction, provide adequate
combustion and ventilation air
byoneofthemethodsdescribed
in the National Fuel Gas Code,
ANSI Z223.1/NFPA 54 Section
5.3 or applicable local codes.
AND VENTILATION
Continued
If additional ventilation to adjoining room is sup-
plied with grills or openings, add the volume of
these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
__________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20 =
51,200 (maximum Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in
the space.
VENTILATION AIR
Vent-free fireplace
Gas water heater*
Gas furnace
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
Ventilation Air From Inside Building
This fresh air would come from an adjoining un-
confined space. When ventilating to an adjoining
unconfined space, you must provide two perma-
nent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting
the two spaces (see options 1 and 2, Figure 3).
You can also remove door into adjoining room (see
option 3, Figure 3). Follow the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for
Combustion and Ventilation for required size of
ventilation grills or ducts.
Vented gas heater
Gas fireplace logs
Other gas appliances* + __________ Btu/Hr
Total = __________ Btu/Hr
* Do not include direct-vent gas appliances. Di-
rect-vent draws combustion air from the outdoors
and vents to the outdoors.
Example:
Gas water heater ______________ Btu/Hr
40,000
+
28,000
Vent-free fireplace ______________ Btu/Hr
68,000
=
Total
______________ Btu/Hr
12"
4. Compare the maximum Btu/Hr the space can
support with the actual amount of Btu/Hr used.
Ventilation
Ventilation Grills
Into Adjoining Room,
Option 2
Grills
Into Adjoining
Room,
________ Btu/Hr (maximum the space can support)
________ Btu/Hr (actual amount of Btu/Hr used)
Or
Remove
Door into
Adjoining
Room,
Option
3
Option 1
Example: 51,200 Btu/Hr (maximum the space
can support)
73,000 Btu/Hr (actual amount of
Btu/Hr used)
12"
The space in the above example is a confined space
because the actual Btu/Hr used is more than the maxi-
mum Btu/Hr the space can support. You must pro-
vide additional fresh air. Your options are as follows:
Figure 3 - Ventilation Air from Inside
Building
A. Rework worksheet, adding the space of an adjoin-
ing room. If the extra space provides an uncon-
fined space, remove door to adjoining room or add
ventilation grills between rooms. See Ventilation
Air From Inside Building.
B. Vent room directly to the outdoors. See Ventila-
tion Air From Outdoors, page 8.
C. Install a lower Btu/Hr fireplace, if lower Btu/Hr
size makes room unconfined.
If the actual Btu/Hr used is less than the maximum
Btu/Hr the space can support, the space is an uncon-
fined space. You will need no additional fresh air ven-
tilation.
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AIR FOR COMBUSTION
WARNING: Never install the
fireplace
AND VENTILATION
Continued
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objectsarelessthan42inches
from the front, top, or sides of
the fireplace
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills
or ducts. You must provide two permanent open-
ings: one within 12" of the ceiling and one within
12" of the floor. Connect these items directly to
the outdoors or spaces open to the outdoors. These
spaces include attics and crawl spaces. Follow the
National Fuel Gas Code, ANSI Z223.1/NFPA 54,
Section 5.3, Air for Combustion and Ventilation
for required size of ventilation grills or ducts.
• in high traffic areas
• in windy or drafty areas
IMPORTANT: Do not provide openings for inlet
or outlet air into attic if attic has a thermostat-con-
trolled power vent. Heated air entering the attic
will activate the power vent.
WARNING:Thesemodelshave
a three-prong, grounded electri-
cal plug. This plug helps protect
youagainstelectricalshock. Only
connect plug to a properly
grounded,three-prongreceptacle.
Do not cut or remove the ground-
ing prong from this plug.
Ventilated
Outlet
Attic
Air
Outlet
Air
To Attic
To
Crawl
CAUTION:Thisfireplacecre-
ates warm air currents. These
currents move heat to wall sur-
faces next to fireplace. Install-
ingfireplacenexttovinylorcloth
wall coverings or operating
heater where impurities (such
as, but not limited to, tobacco
smoke,aromaticcandles,clean-
ingfluids,oilorkerosenelamps,
etc.) in the air exist, may dis-
color walls or cause odors.
Space
Inlet
Air
Ventilated
Inlet Air
Crawl Space
Figure 4 - Ventilation Air from Outdoors
INSTALLATION
NOTICE:Thisheaterisintended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
centralheatingsystem,youmay
run system’s circulating blower
whileusingheater.Thiswillhelp
circulatetheheatthroughoutthe
house. In the event of a power
outage, you can use this heater
as your primary heat source.
Note: Your fireplace is designed to be used in zero
clearance installations. Wall or framing material
can be placed directly against any exterior surface
on the rear, sides, or top of your fireplace, except
where standoff spacers are integrally attached. If
standoff spacers are attached to your fireplace,
these spacers can be placed directly against wall
or framing materials.
Use the dimensions shown for rough openings to
create the easiest installation (see Built-In Fire-
place Installation, page 11).
WARNING: A qualified ser-
vice person must install fire-
place. Follow all local codes.
8
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ASSEMBLING AND ATTACHING
OPTIONAL PERIMETER TRIM
(Included with Mantel Accessory)
INSTALLATION
Continued
IMPORTANT: Vent-free heaters add moisture to
the air. Although this is beneficial, installing fire-
place in rooms without enough ventilation air may
cause mildew to form from too much moisture.
See Air for Combustion and Ventilation, pages 6
through 8.
IMPORTANT: If you are recessing the firebox in
a wall, do not attach trim at this time. See page 10
for built-in fireplace installation.
Note: The instructions below show assembling
and attaching trim to fireplace.
IMPORTANT: Make sure the fireplace is level. If
fireplace is not level, log set will not work properly.
1. Remove packaging from three pieces of trim.
2. Locate four screws, two adjusting plates with
set screws, and two shims in the hardware packet.
CHECK GAS TYPE
3. Align shim under adjusting plate as shown in
Figure 6.
Use the correct gas type (natural or propane/LP).
If your gas supply is not correct, do not install fire-
place. Call dealer where you bought fireplace for
proper type fireplace.
4. Slide one end of adjusting plate/shim in slot
on mitered edge of top trim (see Figure 6).
5. Slide other end of adjusting plate/shim in slot
on mitered edge of side trim (see Figure 6).
WARNING: This appliance
is equipped for (natural or pro-
pane/LP)gas. Fieldconversion
is not permitted.
6. While firmly holding edges of trim together,
tighten both set screws on the adjusting plate
with slotted screwdriver.
7. Repeat steps 1 through 6 for other side.
8. Tighten trim hanging screws (#10 x 6.25 shoul-
der) into holes in cabinets. Place the assembled
trim onto fireplace cabinet.Align hanging notches
on trim with hanging screws on side of fireplace
(see Figure 7). Push trim firmly into place, slid-
ing hanging notches over hanging screws.
ELECTRICAL HOOKUP
This fireplace has a blower assembly with an elec-
trical cord. The electrical cord is five feet in length.
You must locate fireplace within reach of a 120-
volt grounded electrical outlet. If not, you must
install an electrical outlet within reach of fireplace
power cord. The GA3555 outlet accessory may
be used for built-in installation when a blower is
installed.
Set Screws
Adjusting
Side Trim
Slot
Top
Trim
Plate
INSTALLING HOOD
Install hood to rail already installed in fireplace as
shown in Figure 5. Use 3 Phillips screws provided.
Shim
Mitered Edge
Rail
Slot
Figure 6 - Assembling Perimeter Trim
Hood
Trim Hanging
Screws
Screw
Assembled
Trim
Hanging Notches
on Trim
Figure 7 - Attaching Perimeter Trim to
Fireplace
Figure 5 - Installing Hood
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floor. The corner mantel accessory cannot be in-
stalled with the G3000F/G3001U/G3004W/
G3006F/G3007U hearth base. The corner mantel
can be paired with the G3008F/G3009U/G3010F
corner hearth base. If mounting fireplace and cabi-
net or corner mantel to the floor, an optional G3005
Slim Base kit may be installed.
INSTALLATION
Continued
INSTALLATION CLEARANCES
WARNING: Maintain the
minimumclearances.Ifyoucan,
providegreaterclearancesfrom
floor,ceiling,andadjoiningwall.
1. Assemble cabinet mantel, hearth base, and
trim accessories.Assembly instructions are in-
cluded with each accessory.
Carefully follow the instructions below. This will
ensure safe installation.
2. When installing blower, install a properly
grounded, 120 volt three-prong electrical out-
let at fireplace location if an outlet is not there.
If possible, locate outlet so cabinet mantel will
cover it when installed (see Figure 9).
Minimum Clearances For Side
Combustible Material, Side Wall, and
Ceiling
3. Install gas piping to fireplace location. This
installation includes an approved flexible gas
line (if allowed by local codes) after the equip-
ment shutoff valve. The flexible gas line must
be the last item installed on the gas piping.
See Installing Gas Piping to Fireplace Loca-
tion, page 12.
A. Clearances from the side of the fireplace cabi-
net to any combustible material and wall
should follow diagram in Figure 8.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and pro-
trudes 3 1/2" from the wall. This combustible
material must be 4" from the side of the fire-
place opening (see Figure 8).
4. Place hearth base accessory against wall at in-
stallation location. Cut an access hole in hearth
top to run gas line to fireplace (see Figure 9).
Make sure to locate access hole so cabinet
mantel will cover it when installed. Note: You
can secure base to floor using wood screws.
Countersink screw heads and putty over.
B. Clearances from the top of the fireplace open-
ing to the ceiling should not be less than 42
inches.
Example
5. Route gas line through access hole in hearth base.
6. Center cabinet mantel on hearth base (see Fig-
ure 10, page 11). Make sure mantel is flush
against wall.
7. Break off nailing flanges (see Figure 11, page
11) with hammer or pliers.
*
8. Place cardboard or other protective material
on top of hearth base. Carefully set fireplace
on protective material, with back of fireplace
inside mantel opening.
*Minimum 16 inches from Side Wall
Figure 8 - Minimum Clearance for
Combustible to Wall
Gas Line
Electrical
Access
Hole
CONVENTIONAL FIREPLACE
INSTALLATION
Rigid Pipe
and Gas
Outlet
Hearth
Base
Conventional installation of this fireplace involves
installing fireplace along with the corner or cabi-
net mantel with hearth base accessories against a
wall in your home (see Accessories, pages 30 and
31). Follow the instructions below to install the
fireplace in this manner.
Shutoff Valve
Note: The instructions below show installation
using the cabinet mantel and the G3000F/G3001U/
G3004W/G3006F/G3007U series hearth base ac-
cessories. The hearth base accessory shown is
optional for this installation. You can install fire-
place and cabinet/corner mantel directly on the
Figure 9 - Placing Hearth Base
Accessory Against Wall
10
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INSTALLATION
Continued
9. If blower is installed, route blower electrical
cord through access holes in either side of fire-
place. Note: Bushing may be moved if neces-
sary. Plug electrical cord into electrical outlet.
10. Carefully insert fireplace into cabinet mantel
(Figure 12). Be careful not to scratch or dam-
age hearth base, cabinet mantel, or any lami-
nate trim on hearth base. Remove protective
material from top of hearth base and from front
of fireplace (if any). Note:You can secure fire-
place to hearth or floor. Open lower louver.
Locate screw holes in bottom of base. Tighten
wood screws through these holes and into
hearth or floor.
Figure 12 - Inserting Fireplace Into
Cabinet Mantel
BUILT-IN FIREPLACE INSTALLATION
Built-in installation of this fireplace involves in-
stalling fireplace into a framed-in enclosure. This
makes the front of fireplace flush with wall. If in-
stalling a mantel above the fireplace, you must
follow the clearances shown in Figure 16, page
12. Follow the instructions below to install the fire-
place in this manner.
11. Attach gas line from fireplace gas regulator
to gas supply. See Connecting Fireplace to
Gas Supply, page 14.
12. Check all gas connections for leaks. See
Checking Gas Connections, page 15.
Actual
32 3/8"
34 5/16"
16 11/16"
Framing
33"
35 1/2"
17 3/4"
Height
Cabinet
Mantel
Front Width
Depth
1. Frame in rough opening. Use dimensions
shown in Figure 13 for the rough opening.
If installing in a corner, use dimensions shown
in Figure 14 for the rough opening. The height is
33" which is the same as the wall opening above.
17 3
/4"
Figure 10 - Installing Cabinet Mantel
33"
35 1
/2"
Figure 13 - Rough Opening for Installing
in Wall
Nailing
Flanges
39 3
/
8"
27 7
/
8"
35 1
55 5
/
2
"
/
8
"
Figure 11 - Location of Nailing Flanges
Figure 14 - Rough Opening for Installing
in Corner
113135-01A
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Mantel Shelf
INSTALLATION
10"
8"
Continued
2. If using blower, install and properly ground
GA3555, three-prong 120 volt electrical outlet,
in fireplace. Follow instructions included in kit.
6"
1
2
/2"
3. Install gas piping into fireplace location. This
installation includes an approved flexible gas
line (if allowed by local codes) after the equip-
ment shutoff valve. The flexible gas line must
be the last item installed on the gas piping.
See Installing Gas Piping to Fireplace Loca-
tion, column 2.
Minimum Non-
Combustible
Material
Note: All Vertical
measurements are
from top of fireplace
opening to bottom
of mantel shelf.
4. Carefully set fireplace in front of rough open-
ing with back of fireplace inside wall opening.
5. Plug electrical cord into electrical outlet in-
stalled in step 2.
6. Carefully insert fireplace into rough opening.
Figure 16 - Minimum Mantel Clearances
for Built-In Installation
7. Attach flexible gas line to gas supply. See
Connecting Fireplace to Gas Supply, page 14.
8. Attach fireplace to wall studs using nails or
wood screws through holes in nailing flange
(see Figure 15).
INSTALLING GAS PIPING TO
FIREPLACE LOCATION
9. Check all gas connections for leaks. See
Checking Gas Connections, page 15.
WARNING: This appliance
requires a 1/2" NPT (National
PipeThread)inletconnectionto
the pressure regulator.
10. Install trim after final finishing and/or paint-
ing of wall (see Figure 7, page 9).
WARNING: A qualified ser-
vice person must connect fire-
place to gas supply. Follow all
local codes.
Nails or
Wood
Screws
CAUTION: Never connect
propane/LP fireplace directly to
the propane/LP supply. This
heaterrequiresanexternalregu-
lator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
Nailing
Flanges
Figure 15 - Attaching Fireplace to Wall
Studs
Mantel Clearances for Built-In
Installation
If placing mantel above built-in fireplace, you must
meet minimum clearance between mantel shelf
and top of fireplace opening.
WARNING: Never connect
natural gas fireplace to private
(non-utility) gas wells. This gas
is commonly known as well-
head gas.
If your installation does not meet the below mini-
mum clearances, you must:
•
raise the mantel to an acceptable height,
OR
•
remove the mantel.
12
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Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could re-
sult in clogged fireplace valves.
INSTALLATION
Continued
Installation Items Needed
Before installing fireplace, make sure you have
the items listed below.
WARNING: Use pipe joint
sealant that is resistant to liq-
uid petroleum (LP) gas.
•
•
•
•
•
•
•
•
external regulator (supplied by installer)
piping (check local codes)
sealant (resistant to propane/LP gas)
equipment shutoff valve *
test gauge connection *
sediment trap (optional)
tee joint
We recommend that you install a sediment trap
in supply line as shown in Figure 18. Locate sedi-
ment trap where it is within reach for cleaning.
Install in piping system between fuel supply and
fireplace. Locate sediment trap where trapped
matter is not likely to freeze.Asediment trap traps
moisture and contaminants. This keeps them from
going into fireplace gas controls. If sediment trap
is not installed or is installed wrong, fireplace may
not run properly.
pipe wrench
* ACSAdesign-certified equipment shutoff valve
with 1/8" NPT tap is an acceptable alternative to
test gauge connection. Purchase the optional CSA
design-certified equipment shutoff valve from your
dealer. See Accessories, pages 30 and 31.
Propane/LP
External
For propane/LP units, the installer must supply an
external regulator. The external regulator will re-
duce incoming gas pressure. You must reduce in-
coming gas pressure to between 11 and 14 inches
of water. If you do not reduce incoming gas pres-
sure, heater regulator damage could occur. Install
external regulator with the vent pointing down as
shown in Figure 17. Pointing the vent down pro-
tects it from freezing rain or sleet.
Supply Tank
Regulator
Vent
Pointing
Down
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally-tinned copper tubing
may be used in certain areas.
Check your local codes. Use
pipe of 1/2" diameter or greater
to allow proper gas volume to
fireplace. If pipe is too small,
unduelossofvolumewilloccur.
Figure 17 - External Regulator with Vent
Pointing Down
CSA Design-Certified
Equipment Shutoff Valve
With 1/8" NPT Tap*
Natural Gas
From Gas Meter
(5" w.c. to 10.5"
w.c. Pressure
Propane/LP
From External
Regulator
(11"w.c.** to
14"w.c.
Pressure)
Installation must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate NPT tap
within reach for test gauge hook up. NPT tap must
be upstream from fireplace (see Figure 18).
3" Minimum
IMPORTANT: Install equipment shutoff valve in
an accessible location. The equipment shutoff
valve is for turning on or shutting off the gas to
the appliance.
Pipe Tee
Nipple Cap Joint
Sediment Trap
Check your building codes for any special require-
ments for locating equipment shutoff valve to fire-
places.
Figure 18 - Gas Connection
* Purchase the optional CSA design-certified
equipment shutoff valve from your dealer. See Ac-
cessories, pages 30 and 31.
** Minimum inlet pressure for purpose of input
adjustment.
113135-01A
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5. Check all gas connections for leaks. See
Checking Gas Connections, page 15.
INSTALLATION
Continued
6. Replace log base assembly back into fireplace.
Feed flexible gas line into fireplace base area
while replacing log base assembly. Make sure
the entire flexible gas line is in fireplace base
area. Reattach log base assembly to fireplace
with screws removed in step 2.
CONNECTING FIREPLACE TO GAS
SUPPLY
Installation Items Needed
5/16" hex socket wrench or nut-driver
Phillips screwdriver
•
•
•
sealant (resistant to propane/LP gas, not pro-
vided)
1. Remove fireplace screen. Remove two screws
that hold fireplace screen in place for ship-
ping. These screws are located near top of
screen. Discard screws. Lift fireplace screen
up and pull out to remove.
2. Remove screws that attach log base assembly
to fireplace (see Figure 19). Carefully lift up
log base assembly and remove from fireplace
(see Figure 19).
Note: If adding the G8000 series brick liner ac-
cessory, install it now. Follow instructions in
G8000 accessory kit.
CAUTION: Do not pick up
log base assembly by burners.
This could damage burners.
Only handle base by grates.
Figure 19 - Removing Log Base
Assembly From Fireplace
To Fireplace
Gas Regulator
3. Route gas line (provided by installer) from
equipment shutoff through one of the access
holes.
Flexible Gas Line
from Equipment
Shutoff Valve
NOTICE: Most building codes do
not permit concealed gas con-
nections. A flexible gas line is
provided to allow accessibility
fromthefireplace(seeFigure20).
The flexible gas supply line con-
nection to the equipment shutoff
valve should be accessible.
Equipment Shutoff Valve
Provided by Installer
Natural Gas
To Gas Meter
Propane/LP
To External Regulator
Figure 20 - Attaching Flexible Gas Lines
Together
4. Attach flexible gas line to gas supply (see Fig-
ure 20). Check connection of flexible gas line
attached to gas regulator of fireplace (see Fig-
ure 20).
14
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Pressure Testing Fireplace Gas
Connections
1. Open equipment shutoff valve (see Figure 21).
INSTALLATION
Continued
CHECKING GAS CONNECTIONS
2. Open main gas valve located on or near gas
meter for natural gas or open propane/LP sup-
ply tank valve.
WARNING: Test all gas pip-
ing and connections, internal
and external to unit, for leaks
afterinstallingorservicing.Cor-
rect all leaks at once.
3. Make sure control knob of fireplace is in the
OFF position.
4. Check all joints from equipment shutoff valve
to gas control valve (see Figure 22 or 23).
Apply noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak.
WARNING: Never use an
open flame to check for a leak.
Apply a noncorrosive leak de-
tectionfluidtoalljoints.Bubbles
forming show a leak. Correct all
leaks at once.
5. Correct all leaks at once.
6. Light fireplace (see Operating Fireplace,
pages 17 and 18). Check all other internal
joints for leaks.
7. Turn off fireplace (see To Turn Off Gas to
Appliance, page 18).
Open
Pressure Testing Gas Supply Piping
System
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
Equipment
Shutoff
Valve
1. Disconnect fireplace with its appliance main
gas valve (control valve) and equipment
shutoff valve from gas supply pipping. Pres-
sures in excess of 1/2 psig will damage fire-
place gas regulator.
C
losed
Figure 21 - Equipment Shutoff Valve
2. Cap off open end of gas pipe where equip-
ment shutoff valve was connected.
Equipment
Shutoff
Valve
3. Pressurize supply piping system by either
opening propane/LP supply tank valve for
propane/LP gas or opening main gas valve lo-
cated on or near gas meter for natural gas, or
by using compressed air.
Gas Meter
4. Check all joints of gas supply piping system.
Apply noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak.
Gas Control Valve
5. Correct all leaks at once.
Figure 22 - Checking Gas Joints (Natural
Gas Only)
6. Reconnect fireplace and equipment shutoff
valve to gas supply. Check reconnected fit-
tings for leaks.
Equipment Shutoff Valve
Test Pressures Equal To or Less Than 1/2 PSIG
(3.5 kPa)
Propane/LP
Supply Tank
1. Close equipment shutoff valve (see Figure 21).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve for
propane/LP gas or opening main gas valve lo-
cated on or near gas meter for natural gas, or
using compressed air.
3. Check all joints from gas meter for natural or
propane/LP supply to equipment shutoff valve
(see Figure 22 or 23).Apply noncorrosive leak
detection fluid to all joints. Bubbles forming
show a leak.
Gas Control Valve
Figure 23 - Checking Gas Joints
(Propane/LP Gas Only)
4. Correct all leaks at once.
113135-01A
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Middle Log (#2)
INSTALLATION
Continued
INSTALLING LOGS
Groove
Groove
WARNING:Failuretoposition
thepartsinaccordancewiththese
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
Each log is marked with a number. These num-
bers will help you identify the log when install-
ing. It is very important to install these logs ex-
actly as instructed. Do not modify logs. Only use
logs supplied with heater.
Metal Post
Grate
Figure 25 - Installing Middle Log (#2)
1. Place front log (#1) on top of the grate. Make
sure the notches in the bottom of the log fit
over the grate prongs (see Figure 24). Push
back of logs flush with metal grate bars.
Groove
in Back
of Log
Rear Log (#3)
2. Rest middle log (#2) behind metal posts on
grate assembly. Make sure the grooves in the
bottom of the log fit over the grate. Bring the
log forward next to the metal posts (see Fig-
ure 25).
Grate
Prong
Groove
in Back
of Log
3. Slide the grooves in the back of the rear log
(#3) against the rear grate prongs. Make sure
the log fits securely over the prongs (see Fig-
ure 26). Make sure log is completely vertical
and not leaning in toward burner where the
flame will touch the log.
Grate
Prong
4. Install fireplace screen by slipping notches of
fireplace screen over screws on front of fire-
place (see Figure 27).
Figure 26 - Installing Rear Log (#3)
Front Log (#1)
Notch
Screws for
Mounting
Screen
Grate
Prongs
Metal Grate Bars
Notches
Figure 24 - Installing Front Log (#1)
Figure 27 - Installing Fireplace Screen
16
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OPERATING FIREPLACE
FOR YOUR SAFETY
READ BEFORE LIGHTING
NOTICE:Duringinitialoperation
of new fireplace, burning logs
will give off a paper-burning
smell. Orange flame will also be
present. Open window to vent
smell. Operate fireplace on HI
position to burn off odor. This
will only last a few hours.
WARNING: If you do not fol-
low these instructions exactly,
a fire or explosion may result
causing property damage, per-
sonal injury or loss of life.
1. STOP! Read the safety information, col-
umn 1.
A. This appliance has a pilot which must be
lighted by hand. When lighting the pilot,
follow these instructions exactly.
2. Make sure equipment shutoff valve is fully
open.
B. BEFORE LIGHTING smell all around the
appliance area for gas. Be sure to smell next
to the floor because some gas is heavier than
air and will settle on the floor.
3. Turn control knob clockwise
OFF position (see Figure 28).
to the
4. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow “B” in the
safety information, column 1. If you don’t
smell gas, go to the next step.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not
use any phone in your building.
5. Turn control knob counterclockwise
• Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
to the PILOT position. Press in
control knob for five (5) seconds (see Fig-
ure 28).
• If you cannot reach your gas supplier, call
the fire department.
Note: If running fireplace for first time,
there will be air in gas line. You may need
to press in control knob for 30 seconds or
longer. This will allow air to bleed from the
gas system.
C. Use only your hand to push in or turn the
gas control knob. Never use tools. If the
knob will not push in or turn by hand, don’t
try to repair it, call a qualified service tech-
nician or gas supplier. Force or attempted
repair may result in a fire or explosion.
6. Continue pressing control knob in. Press
and release ignitor button. This will light
pilot. The pilot is attached to the front
burner. If needed, keep pressing ignitorbut-
ton until pilot lights.
D. Do not use this appliance if any part has
been under water. Immediately call a quali-
fied service technician to inspect the appli-
ance and to replace any part of the control
system and any gas control which has been
under water.
Note: If pilot does not stay lit, contact a
qualified service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure, page 18.
LIGHTING
INSTRUCTIONS
WARNING: You must oper-
ate this fireplace with the fire-
placescreeninplace.Makesure
fireplace screen is installed be-
fore running fireplace.
Ignitor Button
Control
Knob
Figure 28 - Control Knob and Ignitor
Button Location
113135-01A
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Note: Selecting the HI setting will cause the
burner to remain on without modulating down
in most cases.
OPERATING FIREPLACE
Continued
7. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting In-
structions, page 17.
Note: If pilot goes out, repeat steps 3
through 7. This fireplace has a safety inter-
lock system. Wait one (1) minute for sys- 2. Depress control knob and light pilot with
tem to reset before lighting pilot again.
match.
• If control knob does not pop out when re- 3. Keep control knob pressed in for 30 sec-
leased, contact a qualified service person
or gas supplier for repairs.
8. Turn control knob counterclockwise
onds after lighting pilot. After 30 seconds,
release control knob. Now follow step 8
under Lighting Instructions, column 1.
to desired heating level. The burn-
ers should light. Set control knob to any
heat level between HI and LO.
BLOWER
OPERATION
WARNING:Thisfireplacehas
athree-prong,groundedelectri-
calplug. Thisplughelpsprotect
you against electrical shock.
Only connect plug to a properly
grounded, three-prong recep-
tacle. Do not cut or remove the
groundingprongfromthisplug.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
Ignitor Electrode
Pilot Burner
Locate the blower switch by opening lower lou-
ver on fireplace. Blower switch is located at
lower left inside louver door.
Figure 29 - Pilot
This thermostat-controlled blower has a vari-
able speed control with an ON/OFFswitch. The
blower will start when the thermostat senses a
sufficient increase in firebox temperature.
TO TURN OFF GAS
TO APPLIANCE
Note: It is safe to operate fireplace with blower
turned off. However, the blower helps distrib-
ute heated air from the fireplace.
Shutting Off Fireplace
Turn control knob clockwise
OFF position.
to the
Note: Periodically check the louvers of the
firebox and remove any dust, dirt, or other ob-
structions.
Shutting Off Burners Only (pilot stays lit)
Turn control knob clockwise
PILOT position.
to the
THERMOSTAT
CONTROL OPERATION
You can set the thermostat control knob to any
comfort level between HI and LO. The ther-
mostat will gradually modulate the heat out-
put and flame height from higher to lower set-
tings, or pilot, in order to maintain the comfort
level you select. The ideal comfort setting will
vary by household depending upon the amount
of space to be heated, the output of the central
heating system, etc.
18
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FRONT BURNER FLAME PATTERN
INSPECTING BURNERS
Figure 32 shows correct front burner flame pat-
tern. Figure 33 shows incorrect front burner flame
pattern. The incorrect burner flame pattern shows
yellow tipping at top of blue flame.
Check pilot flame pattern and burner flame pat-
terns often.
PILOT FLAME PATTERN
Figure 30 shows a correct pilot flame pattern. Fig-
ure 31 shows an incorrect pilot flame pattern. The
incorrect pilot flame is not touching the thermo-
couple. This will cause the thermocouple to cool.
When the thermocouple cools, the fireplace will
shut down.
WARNING: If front burner
flame pattern shows yellow tip-
ping, your fireplace could pro-
duce increased levels of carbon
monoxide. Follow instructions
at bottom of this page. Yellow
flame on rear burner is normal.
If pilot flame pattern is incorrect, as shown in Fig-
ure 31
•
turn fireplace off (see To Turn Off Gas to Ap-
pliance, page 18)
NOTICE: Do not mistake orange
flames with yellow tipping. Dirt
orotherfineparticlesareburned
by fireplace, causing brief
patches of orange flame.
•
see Troubleshooting, pages 21 through 24
Note: The pilot flame on natural gas units will
have a slight curve, but flame should be blue and
have no yellow or orange color.
Pilot Burner
If front burner flame pattern is incorrect, as shown
in Figure 33
Thermocouple
•
turn fireplace off (see To Turn Off Gas to Ap-
pliance, page 18)
•
see Troubleshooting, pages 21 through 24
Figure 30 - Correct Pilot Flame Pattern
(Propane/LP Shown)
Pilot Burner
Thermocouple
Figure 32 - Correct Front Burner Flame
Pattern
Yellow Tipping At
Top of Blue Flame
Figure 31 - Incorrect Pilot Flame Pattern
(Propane/LP Shown)
Figure 33 - Incorrect Front Burner Flame
Pattern
113135-01A
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4. Check the injector holder located at the end
of the burner tube again. Remove any large
particles of dust, dirt, lint, or pet hair with a
soft cloth or vacuum cleaner nozzle.
CLEANING AND
MAINTENANCE
WARNING:Turnofffireplace
and let cool before cleaning.
5. Blow air into the primary air holes on the in-
jector holder.
6. In case any large clumps of dust have now been
pushed into the burner repeat steps 3 and 4.
CAUTION: You must keep
control areas, burners, and cir-
culatingairpassagewaysoffire-
placeclean. Inspecttheseareas
of fireplace before each use.
Have fireplace inspected yearly
by a qualified service person.
Fireplace may need more fre-
quent cleaning due to exces-
sive lint from carpeting, bed-
ding material, pet hair, etc.
Clean the pilot assembly also. A yellow tip on the
pilot flame indicates dust and dirt in the pilot as-
sembly. There is a small pilot air inlet hole about
two inches from where the pilot flame comes out
of the pilot assembly (see Figure 35). With the
unit off, lightly blow air through the air inlet hole.
You may blow through a drinking straw if com-
pressed air is not available.
Ports/Slots
Injector
Holder
WARNING: Failure to keep
the primary air opening(s) of the
burner(s) clean may result in
sooting and property damage.
Burner
Tube
Primary Air
Inlet Holes
BURNER INJECTOR HOLDER AND
PILOT AIR INLET HOLE
Figure 34 - Injector Holder On Outlet
Burner Tube
The primary air inlet holes allow the proper amount
of air to mix with the gas. This provides a clean
burning flame. Keep these holes clear of dust, dirt,
lint, and pet hair. Clean these air inlet holes prior to
each heating season. Blocked air holes will create
soot. We recommend that you clean the unit every
three months during operation and have heater in-
spected yearly by a qualified service person.
Ports/Slots
Burner
Tube
Pilot
Assembly
We also recommend that you keep the burner tube
and pilot assembly clean and free of dust and dirt.
To clean these parts we recommend using com-
pressed air no greater than 30 PSI. Your local com-
puter store, hardware store, or home center may
carry compressed air in a can. You can use a
vacuum cleaner in the blow position. If using com-
pressed air in a can, please follow the directions
on the can. If you don't follow directions on the
can, you could damage the pilot assembly.
Pilot Air
Inlet Hole
Figure 35 - Pilot Inlet Air Hole
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
LOGS
•
If you remove logs for cleaning, refer to In-
stalling Logs, pages 16, to properly replace logs.
2. Inspect burner, pilot, and primary air inlet
holes on injector holder for dust and dirt (see
Figure 34).
•
Replace log(s) if broken or chipped (dime-sized
or larger).
3. Blow air through the ports/slots and holes in
the burner.
20
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TROUBLESHOOTING
Note: All troubleshooting items are listed in order of operation.
WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
When ignitor button is pressed, 1. Ignitor electrode not con- 1. Reconnect ignitor cable
there is no spark at ODS/pilot
nected to ignitor cable
2. Piezo ignitor nut is loose
2. Tighten nut holding piezo ig-
nitor to base panel of log set.
Nut is located behind base
panel
3. Ignitor cable pinched or wet
3. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Ignitor electrode positioned 7. Replace pilot assembly
wrong
When ignitor button is pressed, 1. Gas supply turned off or equip- 1. Turn on gas supply or open
there is spark at ODS/pilot but
no ignition
ment shutoff valve closed
2. Control knob not in PILOT 2. Turn control knob to PILOT
position position
3. Control knob not pressed in 3. Press in control knob while in
while in PILOT position PILOT position
equipment shutoff valve
4. Air in gas lines when installed 4. Continue holding down con-
trol knob. Repeat igniting op-
eration until air is removed
5. Depleted gas supply (propane/ 5. Contact local propane/LP gas
LP only)
6. ODS/pilot is clogged
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, page 20) or
replace ODS/pilot assembly
7. Gas regulator setting is not 7. Replace gas regulator
correct
113135-01A
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TROUBLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
ODS/pilot lights but flame goes 1. Control knob not fully pressed in 1. Press in control knob fully
out when control knob is re- 2. Control knob not pressed in 2. After ODS/pilot lights, keep con-
leased
long enough
3. Equipment shutoff valve not 3. Fully open equipment shutoff
fully open valve
4. Thermocouple connection 4. Hand tighten until snug, then
loose at control valve tighten 1/4 turn more
5. Pilot flame not touching ther- 5. A) Contact local natural or
trol knob pressed in 30 seconds
mocouple, which allows ther-
mocouple to cool, causing pi-
lot flame to go out. This prob-
lem could be caused by one or
both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 20) or replace ODS/pi-
lot assembly
6. Thermocouple damaged
7. Control valve damaged
6. Replace pilot assembly
7. Replace control valve
8. On thermostat models, safety 8. Wait one minute for safety in-
interlock system has been trig-
gered
terlock system to reset. Repeat
ignition operation
One or both burners do not light 1. Burner orifice(s) clogged
after ODS/pilot is lit
1. Clean burner(s) (see Cleaning
and Maintenance, page 20) or
replace burner orifice(s)
2. Inlet gas pressure is too low
3. Mislocated crossover tube
2. Contact local natural or pro-
pane/LP gas company
3. Contact qualified service person
Delayed ignition of one or both 1. Manifold pressure is too low 1. Contact local natural or pro-
burners
pane/LP gas company
2. Burner orifice(s) clogged
3. Mislocated crossover tube
2. Clean burner(s) (see Cleaning
and Maintenance, page 20) or
replace burner orifice(s)
3. Contact qualified service person
Burner backfiring during com- 1. Burner orifice is clogged or 1. Clean burner (see Cleaning
bustion
damaged
and Maintenance, page 20) or
replace burner orifice
2. Damaged burner
3. Gas regulator defective
2. Replace damaged burner
3. Replace gas regulator
Yellow flame in front burner 1. Not enough air
during burner combustion
1. Check burner(s) for dirt and
debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 20)
2. Gas regulator defective
2. Replace gas regulator
Slightsmokeorodorduringini- 1. Residues from manufacturing 1. Problem will stop after a few
tial operation
processes and logs curing
hours of operation
22
113135-01A
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TROUBLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Fireplace produces a whistling 1. Turning control knob to HI 1. Turn control knob to LO po-
noise when burners are lit
position when burners are cold
sition and let warm up for a
minute
2. Air in gas line
2. Operate burners until air is re-
moved from line. Have gas
line checked by local natural
or propane/LP gas company
3. Air passageways on fireplace 3. Observe minimum installation
blocked
clearances (see pages 10
through 12)
4. Dirty or partially clogged 4. Clean burners (see Cleaning
burner orifice(s)
and Maintenance, page 20) or
replace burner orifice(s)
White powder residue forming 1. When heated, vapors from fur- 1. Turn heater off when using
within burner box or on adja-
cent walls or furniture
niture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
furniture polish, wax, carpet
cleaners, or similar products
Darkresidueonlogsorinsideof 1. Improper log placement
fireplace
1. Properly locate logs (see In-
stalling Logs, page 16)
Note:Afterremovingallcauses 2. Drafts or other air currents af- 2. Eliminate source of drafts
ofresiduedeposits, completely fecting flame pattern around heater
clean fireplace and appliance 3. Air holes at burner inlet 3. Clean out air holes at burner
of all residue before reusing
appliance
blocked
inlet. Periodically repeat as
needed
4. Remove blockage
4. Burner flame holes blocked
Fireplace produces a clicking/ 1. Metal expanding while heat- 1. This is common with most
ticking noise just after burners
are lit or shut off
ing or contracting while
cooling
fireplaces. If noise is exces-
sive, contact qualified service
person
113135-01A
23
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Fireplace produces unwanted 1. Fireplace burning vapors from 1. Open window and ventilate
odors
paint, hair spray, glues, clean-
ers, chemicals, new carpet, etc.
(See IMPORTANT statement
above)
room. Stop using odor caus-
ing products while fireplace is
running
2. Gas leak. See Warning 2. Locate and correct all leaks
statement above
(see Checking Gas Connec-
tions, page 15)
Fireplace shuts off in use (ODS 1. Not enough fresh air is avail- 1. Open window and/or door for
operates)
able
2. Low line pressure
ventilation
2. Contact local propane/LP gas
company
3. ODS/pilot is partially clogged 3. Clean ODS/pilot (see Cleaning
and Maintenance, page 20)
Gas odor even when control 1. Gas leak. See Warning 1. Locate and correct all leaks
knob is in OFF position
statement above
(see Checking Gas Connec-
tions, page 15)
2. Replace control valve
2. Control valve defective
Gas odor during combustion
1. Foreign matter between con- 1. Take apart gas tubing and re-
trol valve and burner move foreign matter
2. Gas leak. See Warning 2. Locate and correct all leaks
statement above
(see Checking Gas Connec-
tions, page 15)
Moisture/condensation noticed 1. Not enough combustion/ven- 1. Refer to Air for Combustion
on windows
tilation air
and Ventilation requirements
(page 6)
24
113135-01A
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SPECIFICATIONS
VSGF28NTE
VSGF28PTE
Btu (Low/High)
Type Gas
20,000/28,000
20,000/28,000
Natural Gas Only Propane/LP Gas Only
Ignition
Piezo
Piezo
Manifold Pressure
3.4" W.C.
7.9" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum
10.5"
5"
14"
11"
Shipping Weight
100 lbs.
100 lbs.
REPLACEMENT PARTS
Note: Use only original replacement parts. This
will protect your warranty coverage for parts re-
placed under warranty.
WIRING DIAGRAM
CAUTION: Label all wires
prior to disconnection when
servicingcontrols.Wiringerrors
can cause improper and dan-
gerous operation. Verify proper
operation after servicing.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
can’t supply original replacement part(s), call
DESA Heating Products’ Technical Service De-
partment at 1-866-672-6040.
Variable
When calling DESA Heating Products, have ready
Fan Switch
(N.O.)
Fan Switch
•
•
•
•
•
•
your name
1
your address
Off
Black
On
2
model and serial numbers of your fireplace
how fireplace was malfunctioning
type of gas used (propane/LP or natural gas)
purchase date
Blue
Red
110/115
V.A.C.
Usually, we will ask you to return the part to the
factory.
Black
Green
White
Blower
Motor
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
can’t supply original replacement part(s), call
DESA Heating Products at 1-866-672-6040 for
referral information.
Figure 36 - Blower Wiring Diagram for
Thermostat-Controlled Models
When calling DESA Heating Products, have ready
•
•
model number of your fireplace
the replacement part number
SERVICE HINTS
When Gas Pressure Is Too Low
TECHNICAL SERVICE
•
•
•
•
pilot will not stay lit
You may have further questions about installation,
operation, or troubleshooting. If so, contact DESA
Heating Products’ Technical Service Department
at 1-866-672-6040. When calling, please have your
model and serial numbers of your heater ready.
burners will have delayed ignition
fireplace will not produce specified heat
propane/LP gas supply might be low
You may feel your gas pressure is too low. If so,
contact your local propane/LP gas supplier.
You can also visit DESA Heating Products’ tech-
113135-01A
25
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ILLUSTRATED PARTS BREAKDOWN
LOG BASE ASSEMBLY MODELS
VSGF28NTE AND VSGF28PTE
3
2
1
26
6
18
12
7
8
9
5
7
11
10
7
15
25
5
13
5
4
19
5
17
5
27
14
28
20
18
23
12
24
16
21
22
26
113135-01A
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PARTS LIST
LOG BASE ASSEMBLY
This list contains replaceable parts used in your fireplace. When ordering parts, follow the instructions
listed under Replacement Parts on page 25 of this manual.
KEY
PART NUMBER
NO. VSGF28NTE
VSGF28PTE
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
110881-01
110881-02
110881-03
M11084-38
098304-01
104285-01
098249-01
101006-02
101330-05
109824-02
**
110881-01
110881-02
110881-03
M11084-38
098304-01
104286-01
098249-01
101006-02
101330-05
109824-02
**
Front Log (#1)
Middle Log (#2)
Rear Log (#3)
1
1
1
2
8
1
4
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
2
1
1
Screw
Screw, #10 Phillips, Black
ODS Pilot
Nut
Pilot Bracket
9
Front Burner Assembly
Rear Burner Assembly
Base Assembly
Ignitor Cable
Firebox Bottom
Gas Regulator
Front Burner Injector
Inlet Tube
Thermovalve Bracket
Pilot Tube
Burner Tube
Adapter
Screw
Thermostat Clamp
Thermostat Gas Valve Assembly
Cover and Piezo
Rear Burner Injector
Hex Screw, #10
Flex Hose
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
098271-06
**
098271-06
**
098867-09
101004-04
102845-01
101382-01
099387-03
102846-01
097809-02
099211-01
098544-01
101329-20
101381-01
101004-14
M11084-26
101628-03
901063-01
098867-10
101004-15
102845-01
101382-01
099387-03
102846-01
097809-02
099211-01
098544-01
101329-26
101381-01
101004-10
M11084-26
101628-03
901063-01
3/8" Flare x 1/2" NPT
100563-01
101054-01
100565-01
100563-01
101054-01
100565-01
Warning Plate
Lighting Instructions Plate
Warning Plate Fastener
1
1
1
** Not a field replaceable part.
113135-01A
27
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ILLUSTRATED PARTS BREAKDOWN
FIREPLACE MODELS
VSGF28NTE AND VSGF28PTE
7
17
1
6
9
2
16
12
4
16
8
3
11
11
14
24
24
16
16
19
16
11
15
5
21
16
7
10
22
18
16
16
26
10
20
13
25
23
24
28
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PARTS LIST
FIREPLACE MODELS
VSGF28NTE AND VSGF28PTE
This list contains replaceable parts used in your fireplace. When ordering parts, follow the instructions
listed under Replacement Parts on page 25 of this manual.
KEY
NO. PART NUMBER
DESCRIPTION
QTY.
1
2
3
4
5
6
7
8
101357-01
**
Top Outer Casing
Outer Casing
Right Front Side
Left Front Side
Phillips Pan Head Screw, #10
Top Front
Louver Extruded
Middle Front Rail
Firebox Hood
1
1
1
1
17
1
2
1
1
2
4
1
1
1
1
57
4
1
1
1
1
4
1
4
2
1
102758-02CK
102759-02CK
098304-01
101351-01CK
102455-18
101353-01CK
101712-02
**
099230-01
101872-03
101346-01
**
101614-02
M11084-26
098304-02
101727-03
101398-03
103650-01
103581-02
099123-01
105649-01
M11084-38
101629-01
098544-01
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Firebox Support
Shoulder Screw
Firebox Top
Outer Base
Firebox Wrapper
Limit Switch (thermal disk) Assy.
Hex Screw, #10
Phillips Pan Head Screw, #6-20x.38
Screen Assembly
Wire Harness
Control Knob
Blower Assembly
Wire Clip
Blower Speed Control
Hex Screw, 8-18 x .38"
Plastic Bushing
Clamp
PARTS AVAILABLE — NOT SHOWN
099038-01
100639-01
104313-01
104313-02
M10908-2
Strain Relief Bushing
Caution Decal
Hinge, Pin
Hinge, Pin
Screw, Slotted Hex Head Tapping
1
1
1
1
4
** Not a field replaceable part.
113135-01A
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ACCESSORIES
Purchase these fireplace accessories from your
local dealer. If they can not supply these accesso-
ries, call DESA Heating Products’ Sales Depart-
ment at 1-866-672-6040 for information. You can
also write to the address listed on the back page of
this manual.
CORNER MANTEL
GMC36F Series - Walnut
Finished
EQUIPMENT SHUTOFF VALVE
GA5010
GMC37U Series Unfinished
GM202F Series - Oak Finished
Shown with optional laminate mantel trim acces-
sory. Three-sided perimeter trim kit included.
For all models. Equipment shutoff valve with 1/8"
NPT tap. Fits 1/2" NPT pipe.
CLEANING KIT - GCK
(Not Shown)
Dimensions (WxHxD): 60 7/8" x 48 3/4" x 34 5/8"
Your vent-free gas appliance requires regular
cleaning and maintenance to prevent performance
problems. This kit gives you the tools and instruc-
tions to make it easy to clean all critical areas of
your appliance.
INFORMATION VIDEO - 108917-01
For all models. A care and maintenance video is
available by calling 1-866-672-6040.
CABINET MANTEL AND FULL
HEARTH BASE
GMC90F Series - Oak Finished
GMC91U Series - Unfinished Birch
GMC92F Series - Cherry Finished Birch
For all models. Mantel features columns, mold-
ings, fluting and medallion. Tree-sided perimeter
trim included.
CABINET MANTEL
Dimensions (WxHxD): 56" x 50" x 24"
GMC11F Series - Walnut Finished
GMC12U Series - Unfinished
GMC13F Series - Oak Finished with
Medium Stain
GM102W Series - Off-White Paint
Shown with optional base and laminate hearth and
mantel trim accessories. Three-sided perimeter
trim kit included.
Dimensions (WxHxD): 56 3/4" x 48" x 22 3/4"
30
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PERIMETER TRIM ACCESSORY -
(Not Shown)
ACCESSORIES
Continued
PT32 - Black Finish
PT32P - Platinum Finish
PT32PB - Polished Brass Finish
PT32B - Brushed Brass Finish
Included with accessory mantels
HARDWOOD HEARTH BASE
DUPLEX OUTLET KIT - GA3555 (Not
Shown)
For built-in installation
GC3333F Series- Walnut Finished
GC3334U Series - Unfinished
GC3335F Series - Oak Finished with
Medium Stain
EXTRUDED LOUVER KIT
(Not Shown)
G3004W Series - Off-White Paint
The hearth base can be used with the cabinet man-
tels to create a handsome riser for the fireplace
(cannot be used with corner mantel).
GA9094 - Polished Brass
GAP9094 - Platinum
GABB9094 - Brushed Brass
For all models. Optional extruded louvers (kit
includes 2 louvers).
Dimensions (WxHxD): 58" x 6 1/2" x 28 9/16"
SLIM HEARTH BASE
(Not Shown)
G3005J Series - Jade Marble Laminate
G3005S Series - Sandstone Marble
Laminate
Mantel
Hearth Base
Trim
Trim
G3005B Series - Black Onyx Marble
Laminate
The slim hearth base allows you to further cus-
tomize your fireplace.
Dimensions (WxHxD): 41 7/8" x 5/8" x 10"
CORNER HEARTH BASE
G3008F Series - Walnut Finished
G3009U Series - Unfinished
LAMINATE TRIM FOR HEARTH OR
MANTEL
G3010F Series - Oak Finished
The corner hearth base is designed for use with
the corner mantels to create a handsome riser for
the fireplace.
G3002J Series - Jade
Marble Laminate Mantel Trim
G3003J Series - Jade
Marble Laminate Hearth
Dimensions (WxHxD): 52 1/2" x 6" x 23 3/4"
Base Trim
FIREBOX BRICK LINER - G8005
SERIES (Not Shown)
G3002S Series - Sandstone
Marble Laminate Mantel Trim
G3003S Series - Sandstone
Marble Laminate Hearth Base Trim
G3002B Series - Black
Ceramic fiber firebox liner adds the look of real
brick.
Onyx Marble Laminate Trim G3003B
Series - Black Onyx Marble Laminate
Hearth Base Trim
Mantel trim for cabinet or corner mantel. Hearth
base trim for hardwood hearth bases.
113135-01A
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our
standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY VENT-FREE GAS FIREPLACE
DESA Heating Products warrants this product to be free from defects in materials and components for four (4)
years and five (5) years on stainless steel burners from the date of first purchase, provided that the product has
been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim
under this warranty the Bill of Sale or cancelled check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required
to restore this heater to proper operating condition and an allowance for labor when provided by a DESAAutho-
rized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or
DESA Heating Products who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with
all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts
that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by
improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to
repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENTALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUD-
ING WARRANTIES OF MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE TO FOUR
(4) YEARS ON ALL COMPONENTS AND FIVE (5) YEARS ON STAINLESS STEEL BURNERS FROM
THE DATE OF FIRST PURCHASE;AND DESAHEATING PRODUCTS LIABILITYIS HEREBY LIMITED
TO THE PURCHASE PRICE OF THE PRODUCT AND DESA HEATING PRODUCTS SHALL NOT BE
LIABLE FORANYOTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CON-
SEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
incidental or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on
damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
113135-01
Rev. A
03/04
113135 01
NOT A UPC
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