Dell Server E07S002 User Manual
Dell™ PowerEdge™  
R310 Systems  
Hardware Owner’s  
Manual  
Regulatory Model: E07S Series  
Regulatory Type: E07S002  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
1
About Your System  
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11  
11  
Accessing System Features During Startup.  
Front-Panel Features and Indicators  
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12  
LCD Panel Features (Optional).  
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14  
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17  
Home Screen .  
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Setup Menu.  
View Menu .  
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Hard-Drive Status Indicators  
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18  
19  
21  
21  
22  
23  
25  
Back-Panel Features and Indicators  
Guidelines for Connecting External Devices .  
NIC Indicator Codes .  
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Power Indicator Codes  
Diagnostic Lights (Optional).  
LCD Status Messages (Optional)  
Solving Problems Described by LCD Status  
Messages (Optional) .  
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37  
Removing LCD Status Messages  
(Optional) .  
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37  
38  
52  
System Messages .  
Warning Messages  
Contents  
3
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Diagnostics Messages.  
Alert Messages  
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52  
52  
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2
Using the System Setup Program and  
UEFI Boot Manager  
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53  
Choosing the System Boot Mode  
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53  
Entering the System Setup Program .  
Responding to Error Messages.  
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54  
54  
Using the System Setup Program Navigation  
Keys .  
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54  
System Setup Options  
Main Screen  
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55  
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57  
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65  
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Memory Settings Screen .  
Processor Settings Screen .  
SATA Settings Screen.  
Boot Settings Screen .  
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Integrated Devices Screen .  
PCI IRQ Assignments Screen .  
Serial Communication Screen  
Power Management Screen .  
System Security Screen  
Exit Screen .  
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Entering the UEFI Boot Manager.  
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65  
Using the UEFI Boot Manager Navigation  
Keys .  
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66  
66  
67  
67  
UEFI Boot Manager Screen.  
UEFI Boot Settings Screen .  
System Utilities Screen .  
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System and Setup Password Features.  
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67  
4
Contents  
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Using the System Password  
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68  
70  
Using the Setup Password .  
Embedded System Management  
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71  
Baseboard Management Controller  
Configuration.  
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72  
Entering the BMC Setup Module .  
iDRAC Configuration Utility .  
72  
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73  
Entering the iDRAC Configuration Utility .  
73  
3
Installing System Components  
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75  
75  
Recommended Tools.  
Inside the System  
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75  
Front Bezel (Optional) .  
77  
Opening and Closing the System  
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78  
78  
79  
Opening the System  
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Closing the System .  
Optical Drive (Optional) .  
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80  
80  
82  
Removing an Optical Drive .  
Installing an Optical Drive  
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Hard Drives.  
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83  
83  
84  
84  
86  
Removing a Drive Blank  
Installing a Drive Blank .  
Removing a Hard-Drive Carrier.  
Installing a Hard-Drive Carrier .  
Removing a Hard Drive From a  
Hard-Drive Carrier  
Installing a Hard Drive Into a  
Hard-Drive Carrier  
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86  
88  
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Contents  
5
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Removing a Cabled Hard Drive .  
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88  
89  
Installing a Cabled Hard Drive  
Removing a Hard Drive From a  
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Hard-Drive Bracket .  
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91  
91  
Installing a Hard Drive Into a  
Hard-Drive Bracket .  
Expansion Card.  
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92  
92  
94  
96  
Expansion Card Installation Guidelines.  
Installing an Expansion Card .  
Removing an Expansion Card.  
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Expansion-Card Riser  
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97  
97  
99  
Removing an Expansion-Card Riser  
Installing an Expansion-Card Riser .  
Internal USB Memory Key .  
Cooling Shroud.  
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99  
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101  
101  
102  
Removing the Cooling Shroud  
Installing the Cooling Shroud .  
Integrated Storage Controller Card  
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103  
Removing the Integrated Storage  
Controller Card  
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103  
Installing the Integrated Storage  
Controller Card  
System Memory  
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105  
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106  
General Memory Module Installation  
Guidelines .  
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106  
106  
109  
111  
Mode-Specific Guidelines  
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Installing Memory Modules.  
Removing Memory Modules  
Cooling Fans .  
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112  
Removing a Cooling Fan  
112  
6
Contents  
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Installing a Cooling Fan.  
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113  
iDRAC6 Express Card (Optional).  
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114  
114  
116  
Installing an iDRAC6 Express Card .  
Removing an iDRAC6 Express Card  
iDRAC6 Enterprise Card (Optional)  
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117  
117  
119  
Installing an iDRAC6 Enterprise Card  
Removing an iDRAC6 Enterprise Card .  
VFlash Media (Optional) .  
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120  
120  
120  
Installing a VFlash Media Card .  
Removing a VFlash Media Card  
Processor  
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120  
120  
124  
Removing a Processor .  
Installing a Processor  
Power Supplies  
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125  
125  
127  
127  
127  
Removing a Redundant Power Supply .  
Installing a Redundant Power Supply  
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Removing the Power Supply Blank.  
Installing the Power Supply Blank .  
Removing a Non-Redundant Power  
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Supply.  
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128  
130  
Installing a Non-Redundant Power  
Supply.  
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System Battery .  
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130  
Replacing the System Battery  
Control Panel Assembly .  
130  
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132  
132  
134  
Removing the Control Panel Board Assembly  
and the Control Panel Display Module .  
Installing the Control Panel Board Assembly  
and the Control Panel Display Module .  
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Contents  
7
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SAS Backplane.  
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135  
135  
137  
Removing the SAS Backplane  
Installing the SAS Backplane.  
Power Distribution Board .  
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138  
138  
140  
Removing the Power Distribution  
Board .  
Replacing the Power Distribution  
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Board .  
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System Board  
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141  
141  
143  
Removing the System Board  
Installing the System Board.  
4
Troubleshooting Your System  
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145  
145  
145  
145  
146  
146  
147  
147  
148  
149  
150  
151  
151  
Safety First—For You and Your System  
Troubleshooting System Startup Failure.  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem.  
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Troubleshooting a USB Device  
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Troubleshooting a Serial I/O Device.  
Troubleshooting a NIC .  
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Troubleshooting a Wet System.  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Power Supply  
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Troubleshooting System Cooling Problems .  
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting a Fan .  
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153  
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159  
160  
Troubleshooting System Memory .  
Troubleshooting an Internal USB Key .  
Troubleshooting an Optical Drive .  
Troubleshooting a Tape Backup Unit .  
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Troubleshooting a Hard Drive .  
Troubleshooting an Expansion Card.  
Troubleshooting the Processor .  
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Running the System Diagnostics  
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161  
Using Online Diagnostics .  
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Embedded System Diagnostics Features .  
161  
When to Use the Embedded System  
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Diagnostics  
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162  
162  
162  
Running the Embedded System Diagnostics  
System Diagnostics Testing Options  
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Using the Custom Test Options  
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163  
163  
163  
163  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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165  
System Board Jumpers  
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165  
Contents  
9
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System Board Connectors .  
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166  
168  
Disabling a Forgotten Password.  
7
Getting Help  
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169  
Contacting Dell.  
169  
Index  
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171  
10  
Contents  
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About Your System  
Accessing System Features During Startup  
The following keystrokes provide access to system features during startup.  
Keystroke  
Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program and UEFI Boot Manager" on page 53.  
<F10>  
Enters System Services, which opens the Unified Server Configurator.  
The Unified Server Configurator allows you to access utilities such as  
embedded system diagnostics. For more information, see the Unified  
Server Configurator documentation at support.dell.com/manuals.  
<F11>  
<F12>  
Enters the BIOS Boot Manager or the UEFI Boot Manager,  
depending on the system’s boot configuration. See "Using the System  
Setup Program and UEFI Boot Manager" on page 53.  
Starts PXE boot.  
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC  
Configuration Utility, which allows access to the System Event Log  
(SEL) and configuration of remote access to the system. For more  
information, see the BMC or iDRAC user documentation at  
support.dell.com/manuals.  
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see your  
SAS adapter documentation at support.dell.com/manuals.  
<Ctrl><R> Enters the RAID configuration utility. For more information, see the  
documentation for your SAS RAID card at  
support.dell.com/manuals.  
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more  
information, see the documentation for your integrated NIC at  
support.dell.com/manuals.  
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Front-Panel Features and Indicators  
NOTE: Depending on the configuration, your system may have an LCD panel or LED  
diagnostic indicators. The illustration in this section shows a system with an LCD  
panel.  
Figure 1-1. Front-Panel Features and Indicators  
2
4
1
3
5
9
6
8
10  
11  
7
EST  
1
2
3
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
1
Power-on indicator,  
power button  
The power-on indicator lights when the  
system power is on.  
The power button controls the  
DC power supply output to the system.  
When the optional system bezel is  
installed, the power button is not  
accessible.  
NOTE: When powering on the system,  
the video monitor can take from several  
seconds to over 2 minutes to display an  
image, depending on the amount of  
memory installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to  
perform a graceful shutdown before  
power to the system is turned off.  
NOTE: To force an ungraceful shutdown,  
press and hold the power button for  
five seconds.  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
2
NMI button  
Used to troubleshoot software and  
device driver errors when using certain  
operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
3
Video connector  
Connects a monitor to the system.  
4
5
Hard-drive activity  
indicator  
Lights up when the hard drive is in use.  
LED or LCD panel  
NOTE: Depending on the configuration,  
your system may have either LED  
diagnostic indicators or an LCD panel.  
LED panel: The four diagnostic  
indicator lights display error codes  
during system startup. See "Diagnostic  
Lights (Optional)" on page 23.  
LCD panel: Provides system ID, status  
information, and system error messages.  
For more information on the LCD  
panel, see "LCD Panel Features  
(Optional)" on page 14.  
NOTE: If the system is connected to  
AC power and an error has been  
detected, the LCD lights amber  
regardless of whether the system  
has been powered on.  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
6
system identification  
button  
Turns the system ID modes on and off.  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the LCD  
panel on the front and the system status  
indicator on the chassis back panel light  
blue until one of the buttons is pushed  
again.  
7
System status  
indicator  
Lights blue during normal system  
operation. Lights amber when the  
system needs attention due to a  
problem.  
8
9
USB connectors (2)  
Hard drives (4)  
Connect USB devices to the system. The  
ports are USB 2.0-compliant.  
Up to four 2.5-inch in 3.5-inch HDD  
hot-swappable carrier or up to four 3.5-  
inch cabled/hot-swappable hard drives.  
10  
System identification  
panel  
A slide-out panel for system information  
including the Express Service tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
11  
Optical drive  
(optional)  
One optional slim-line SATA  
DVD-ROM drive or DVD+/-RW drive.  
NOTE: DVD devices are data only.  
LCD Panel Features (Optional)  
The system's LCD panel provides system information and status and error  
messages to signify when the system is operating correctly or when the system  
needs attention. See "LCD Status Messages (Optional)" on page 25 for  
information on specific status codes.  
The LCD backlight lights blue during normal operating conditions and lights  
amber to indicate an error condition. When the system is in standby mode,  
the LCD backlight switches off after five minutes of inactivity, and can be  
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turned on by pressing the Select button on the LCD panel. The LCD  
backlight remains off if LCD messaging is turned off through the BMC or  
iDRAC utility, the LCD panel, or other tools.  
Figure 1-2. LCD Panel Features  
1
2
3
4
Item  
1
Buttons  
Left  
Description  
Moves the cursor back in one-step increments.  
2
Select  
Selects the menu item highlighted by the  
cursor.  
3
Right  
Moves the cursor forward in one-step  
increments.  
During message scrolling:  
• Press once to increase scrolling speed.  
• Press again to stop.  
• Press again to return to default scrolling.  
• Press again to repeat the cycle.  
4
System ID  
Turns the system ID mode on (LCD panel  
flashes blue) and off.  
Press quickly to toggle the system ID on and  
off. If the system hangs during POST, press and  
hold the system ID button for more than  
five seconds to enter BIOS Progress mode.  
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Home Screen  
The Home screen displays user-configurable information about the system.  
This screen is displayed during normal system operation when there are no  
status messages or errors present. When the system is in standby mode,  
the LCD backlight turns off after five minutes of inactivity if there are  
no error messages. Press one of the three navigation buttons (Select, Left,  
or Right) to view the Home screen.  
To navigate to the Home screen from another menu, continue to select the  
up arrow until the Home icon  
Home icon.  
is displayed, and then select the  
Setup Menu  
Option  
Description  
BMC or DRAC  
Select DHCP or Static IP to configure the network  
mode. If Static IP is selected, the available fields are IP,  
Subnet (Sub), and Gateway (Gtw). Select Setup DNS to  
enable DNS and to view domain addresses. Two separate  
DNS entries are available.  
NOTE: If an iDRAC6 Express  
card is installed on the  
system, the BMC option is  
replaced by DRAC.  
Set error  
Select SEL to display LCD error messages in a format  
that matches the IPMI description in the SEL. This can  
be useful when trying to match an LCD message with an  
SEL entry.  
Select Simple to display LCD error messages in a more  
user-friendly description. See "LCD Panel Features  
(Optional)" on page 14 for a list of messages in this  
format.  
Set home  
Select the default information to be displayed on the  
LCD Home screen. See "View Menu" on page 17 to see  
the options and option items that can be selected to  
display by default on the Home screen.  
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View Menu  
Option  
Description  
BMC IP or DRAC IP  
Displays the IPv4 or IPv6 addresses for the optional  
iDRAC6. Addresses include DNS (Primary and Secondary),  
Gateway, IP, and Subnet (IPv6 does not have Subnet).  
NOTE: If an iDRAC6 Express  
card is installed on the  
system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses.  
replaced by DRAC IP.  
MAC  
Displays the MAC addresses for DRAC, iSCSIn, or NETn.  
NOTE: If the iDRAC6 Express card is not installed on the  
system, the MAC option displays the MAC addresses for  
BMC, iSCSIn, or NETn.  
Name  
Displays the name of the Host, Model, or User String for  
the system.  
Number  
Power  
Displays the Asset tag or the Service tag for the system.  
Displays the power output of the system in BTU/hr or  
Watts. The display format can be configured in the Set  
home submenu of the Setup menu. See "Setup Menu" on  
page 16.  
Temperature  
Displays the temperature of the system in Celsius or  
Fahrenheit. The display format can be configured in the  
Set home submenu of the Setup menu. See "Setup  
Menu" on page 16.  
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Hard-Drive Status Indicators  
Figure 1-3. Hard-Drive Indicators  
2
1
1
drive-status indicator (green  
and amber)  
2
drive-activity indicator (green)  
Drive-Status Indicator Pattern (RAID Only) Condition  
Blinks green two times per second  
Off  
Identify drive/preparing for removal  
Drive ready for insertion or removal  
NOTE: The drive status indicator remains  
off until all hard drives are initialized after  
system power is applied. Drives are not  
ready for insertion or removal during this  
time.  
Blinks green, amber, and off  
Blinks amber four times per second  
Blinks green slowly  
Drive predicted failure  
Drive failed  
Drive rebuilding  
Drive online  
Steady green  
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Drive-Status Indicator Pattern (RAID Only) Condition  
Blinks green three seconds, amber three Rebuild aborted  
seconds, and off six seconds.  
Back-Panel Features and Indicators  
Figure 1-4 shows the controls, indicators, and connectors located on the  
system's back panel.  
Figure 1-4. Back-Panel Features and Indicators  
3
7
8
2
4
11  
9
1
10  
5
6
12  
2
Gb  
Gb  
2
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
1
VFlash media slot  
(optional)  
Connects an external SD memory card  
for the optional iDRAC6 Enterprise  
card.  
2
3
4
5
6
7
iDRAC6 Enterprise  
port (optional)  
Dedicated management port for the  
optional iDRAC6 Enterprise card.  
Serial connector  
Video connector  
USB connectors (2)  
Connects a serial device to the system.  
Connects a VGA display to the system.  
Connect USB devices to the system.  
The ports are USB 2.0-compliant.  
Ethernet connectors  
(2)  
Embedded 10/100/1000 NIC  
connectors.  
PCIe slots (2)  
PCI Express (generation 2) expansion  
slot (full-height, half-length).  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
8
Active ID CMA  
connector  
Connector for attaching a system  
indicator extension cable that is used  
on a cable management arm.  
9
System status indicator  
Lights blue during normal  
system operation.  
Both the systems management software  
and the identification buttons located  
on the front and back of the system can  
cause the indicator to flash blue to  
identify a particular system.  
Lights amber when the system needs  
attention due to a problem.  
10  
System identification  
button  
Turns the system ID modes on and off.  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the  
LCD panel on the front and the system  
status indicator on the chassis back  
panel light blue until one of the  
buttons is pushed again.  
11  
12  
Power supply 1 (PS1)  
Power supply 2 (PS2)  
400 W (redundant power supply).  
400 W (redundant power supply).  
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Guidelines for Connecting External Devices  
•
Turn off power to the system and external devices before attaching a new  
external device. Turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
•
•
Ensure that the appropriate driver for the attached device has been  
installed on the system.  
If necessary to enable ports on your system, use the System Setup program.  
S
ee "Entering the System Setup Program" on page 54.  
NIC Indicator Codes  
Figure 1-5. NIC Indicator Codes  
1
2
1
link indicator  
2
activity indicator  
Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
Link indicator is amber  
The NIC is connected to a valid network link at 1000  
Mbps.  
The NIC is connected to a valid network link at 10/100  
Mbps.  
Activity indicator is green Network data is being sent or received.  
blinking  
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Power Indicator Codes  
The power supplies have an indicator that shows whether power is present or  
whether a power fault has occurred.  
•
•
Not lit—AC power is not connected.  
Green—In standby mode, indicates that a valid AC source is connected to  
the power supply, and that the power supply is operational. When the  
system is on, it also indicates that the power supply is providing DC power  
to the system.  
•
•
Amber—Indicates a problem with the power supply.  
Alternating green and amber—When hot-adding a power supply, this  
indicates that the power supply is mismatched with the other power  
supply (a high output power supply and an Energy Smart power supply are  
installed in the same system). Replace the power supply that has the  
flashing indicator with a power supply that matches the capacity of the  
other installed power supply.  
Figure 1-6. Power Supply Status Indicator  
1
1
Power Supply Status LED  
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Diagnostic Lights (Optional)  
The four diagnostic indicator lights on the system front panel display error  
codes during system startup. Table 1-1 lists the causes and possible corrective  
actions associated with these codes. A highlighted circle indicates the light is  
on; a non-highlighted circle indicates the light is off.  
Table 1-1. Diagnostic Indicator Code  
Code  
Causes  
The system is in a normal Plug the system into a working  
off condition or a possible electrical outlet and press the  
Corrective Action  
pre-BIOS failure has  
occurred.  
power button.  
The diagnostic lights are  
not lit after the system  
successfully boots to the  
operating system.  
The system is in a normal Information only.  
operating condition after  
POST.  
BIOS checksum failure  
detected; system is in  
recovery mode.  
See "Getting Help" on page 169.  
Possible processor failure. See "Troubleshooting the  
Processor" on page 160.  
Memory failure.  
See "Troubleshooting System  
Memory" on page 153.  
Possible expansion card See "Troubleshooting an  
failure.  
Expansion Card" on page 159.  
Possible video failure.  
See "Getting Help" on page 169.  
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Code  
Causes  
Corrective Action  
Hard drive failure.  
Ensure that the diskette drive and  
hard drive are properly connected.  
See "Hard Drives" on page 83 for  
information on the drives  
installed in your system.  
Possible USB failure.  
See "Troubleshooting a USB  
Device" on page 146.  
No memory modules  
detected.  
See "Troubleshooting System  
Memory" on page 153.  
System board failure.  
See "Getting Help" on page 169.  
Memory configuration  
error.  
See "Troubleshooting System  
Memory" on page 153.  
Possible system board  
resource and/or system  
board hardware failure.  
See "Getting Help" on page 169.  
Possible system resource See "Getting Help" on page 169.  
configuration error.  
Other failure.  
Ensure that the optical drive and  
hard drives are properly  
connected. See "Troubleshooting  
Your System" on page 145 for the  
appropriate drive installed in your  
system. If the problem persists,  
see "Getting Help" on page 169.  
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LCD Status Messages (Optional)  
The system's control panel LCD provides status messages to signify when the  
system is operating correctly or when the system needs attention.  
The LCD lights blue to indicate a normal operating condition, and lights  
amber to indicate an error condition. The LCD scrolls a message that  
includes a status code followed by descriptive text. The table that follows  
provides a listing of LCD status messages and the probable cause for each  
message. The LCD messages refer to events recorded in the System Event  
Log (SEL). For information on the SEL and configuring system management  
settings, see the systems management software documentation.  
NOTE: If your system fails to boot, press the System ID button for at least five  
seconds until an error code appears on the LCD. Record the code, then see "Getting  
Help" on page 169.  
Table 1-2. LCD Status Messages (Optional)  
Code  
Text  
Causes  
Corrective Actions  
N/A  
SYSTEM NAME  
A 62-character string that This message is for  
can be defined by the user information only.  
in the System Setup  
You can change the  
program.  
system ID and name in  
The SYSTEM NAMEis  
displayed under the  
following conditions:  
the System Setup  
program. See "Using the  
System Setup Program  
and UEFI Boot Manager"  
on page 53.  
• The system is  
powered on.  
• The power is off and  
active errors are  
displayed.  
E1000 Failsafe  
Check the system event  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
voltageerror. log for critical failure  
Contact  
events.  
support.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Ambient temperature has See "Troubleshooting  
reached a point outside of System Cooling  
Corrective Actions  
E1114 Ambient Temp  
exceeds  
allowed range. the allowed range.  
Problems" on page 151.  
Remove AC power to the  
E1116 Memory  
Memory has exceeded  
disabled, temp allowable temperature and system for 10 seconds and  
above range.  
Power cycle  
AC.  
has been disabled to  
prevent damage to the  
components.  
restart the system.  
See "Troubleshooting  
System Cooling  
Problems" on page 151.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1210 Motherboard  
battery  
CMOS battery is missing See "Troubleshooting the  
or the voltage is outside of System Battery" on  
failure. Check the allowable range.  
page 150.  
battery.  
E1211 RAID  
Controller  
battery  
RAID battery is either  
Reseat the RAID battery  
missing, bad, or unable to connector. See  
recharge due to thermal "Troubleshooting System  
Cooling Problems" on  
page 151.  
failure. Check issues.  
battery.  
E1216 3.3VRegulator 3.3 V voltage regulator has Remove and reseat the  
failure.  
Reseat PCIe  
cards.  
failed.  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
E1229 CPU # VCORE  
Regulator  
Specified processor  
Reseat the processor. See  
VCORE voltage regulator "Troubleshooting the  
failure.  
has failed.  
Processor" on page 160.  
Reseat CPU.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E122A CPU # VTT  
Regulator  
Specified processor VTT Reseat the processor. See  
voltage regulator has  
failed.  
"Troubleshooting the  
failure.  
Processor" on page 160.  
Reseat CPU.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E122C CPU Power  
Fault. Power  
cycle AC.  
A power fault was  
Remove AC power to the  
detected when powering system for 10 seconds and  
up the processor.  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E122D Memory  
Regulator #  
Failed. Reseat  
DIMMs.  
One of the memory  
regulators has failed.  
Reseat the memory  
modules. See  
"Troubleshooting System  
Memory" on page 153.  
E122E On-board  
regulator  
One of the on-board  
Remove AC power to the  
voltage regulators failed. system for 10 seconds and  
restart the system.  
failed. Call  
support.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1310 Fan ## RPM  
exceeding  
RPM of specified fan is  
outside of the intended  
operating range.  
See "Troubleshooting  
System Cooling  
range. Check  
fan.  
Problems" on page 151.  
E1311 Fan module ## RPM of specified fan in  
RPM exceeding specified module is  
See "Troubleshooting  
System Cooling  
range. Check  
fan.  
outside of intended  
Problems" on page 151.  
operating range.  
E1313 Fanredundancy The system is no longer  
Check LCD for  
lost. Check  
fans.  
fan redundant. Another  
additional scrolling  
fan failure would put the messages. See  
system at risk of "Troubleshooting a Fan"  
over-heating.  
on page 152.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
E1410 InternalError Specified processor has an Remove AC power to the  
detected. internal error. The error system for 10 seconds and  
Text  
Causes  
Corrective Actions  
Check "FRU X". may or may not have been restart the system.  
caused by the processor.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1414 CPU # temp  
Specified processor is out Ensure that the processor  
of acceptable temperature heat sink is properly  
exceeding  
range. Check  
CPU heatsink.  
range.  
installed. See  
"Troubleshooting the  
Processor" on page 160  
and "Troubleshooting  
System Cooling  
Problems" on page 151.  
E1418 CPU # not  
Specified processor is  
missing or bad, and the  
system is in an  
Ensure that the specified  
microprocessor is  
detected.  
Check CPU is  
seated  
properly installed. See  
"Troubleshooting the  
Processor" on page 160.  
unsupported  
properly.  
configuration.  
E141C Unsupported  
CPU  
Processor is in an  
unsupported  
Ensure that your  
processor matches and  
conforms to the type  
described in the processor  
technical specifications  
outlined in your system’s  
Getting Started Guide.  
configuration. configuration.  
Check CPU or  
BIOS revision.  
E141F CPU # protocol The system BIOS  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
error. Power  
cycle AC.  
has reported a processor  
protocol error.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1420 CPU Bus parity The system BIOS has  
Remove AC power to the  
error. Power  
cycle AC.  
reported a processor bus system for 10 seconds and  
parity error.  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1422 CPU # machine The system BIOS has  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
check error.  
Power  
reported a machine  
check error.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1610 Power Supply # Specified power supply  
See "Troubleshooting  
page 151.  
(### W)  
was removed or is missing Power Supply" on  
missing.  
Check power  
supply.  
from the system.  
E1614 Power Supply # Specified power supply  
(### W) error. has failed.  
Check power  
See "Troubleshooting  
Power Supply" on  
page 151.  
supply.  
E1618 Predictive  
failure on  
An over-temperature  
See "Troubleshooting  
condition or power supply Power Supply" on  
Power Supply # communication error has page 151.  
(### W).  
Check PSU.  
caused the predictive  
warning of an impending  
power supply failure.  
E161C Power Supply # Specified power supply is Check the AC power  
(### W) lost  
AC power.  
Check PSU  
cables.  
attached to the system,  
but it has lost its  
AC input.  
source for the specified  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supply" on page 151.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1620 Power Supply # Specified power supply's Check the AC power  
(### W) AC  
power error.  
Check PSU  
cables.  
AC input is outside of the source for the specified  
allowable range.  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supply" on page 151.  
E1624 Lost power  
supply  
The power supply  
subsystem is no longer  
redundant. If the  
remaining power supply  
fails, the system will  
shut down.  
See "Troubleshooting  
Power Supply" on  
page 151.  
redundancy.  
Check PSU  
cables.  
E1626 Power Supply  
The power supplies in  
Ensure that power  
Mismatch. PSU1 the system are not the  
= ### W, PSU2 same wattage.  
= ### W.  
supplies with matching  
wattage are installed.  
See the Technical  
Specifications outlined in  
your system’s Getting  
Started Guide.  
E1629 Powerrequired The system configuration Turn off power to the  
> PSU wattage. requires more power than system, reduce the  
Check PSU and the power supplies can  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
config.  
provide, even with  
throttling.  
E1710 I/O channel  
check error.  
The system BIOS has  
Check the SEL for more  
information and then  
clear the SEL. Remove  
AC power to the system  
for 10 seconds and restart  
the system.  
reported an I/O channel  
Review & clear check.  
SEL.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1711 PCI parity  
error on Bus  
## Device ##  
Function ##  
The system BIOS has  
reported a PCI parity  
error on a component  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
PCI parity  
error on Slot reported a PCI parity  
#. Review &  
clear SEL.  
The system BIOS has  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
error on a component  
that resides in the  
specified slot.  
E1712 PCI system  
error on Bus  
## Device ##  
Function ##  
The system BIOS has  
reported a PCI system  
error on a component  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
E1714 Unknownerror. The system BIOS has  
Review & clear determined there has  
Check the SEL for more  
information and then  
clear the SEL. Remove  
AC power to the system  
for 10 seconds and restart  
the system.  
SEL.  
been an error in the  
system, but is unable to  
determine its origin.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E171F PCIe fatal  
error on Bus  
## Device ##  
Function ##  
The system BIOS has  
reported a PCIe fatal  
error on a component  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1810 Hard drive ## The specified hard drive See "Troubleshooting a  
fault. Review has experienced a fault.  
& clear SEL.  
Hard Drive" on page 158.  
Information only.  
E1812 Hard drive ## The specified hard  
removed. Check drive has been removed  
drive.  
from the system.  
E1920 iDRAC6Upgrade optional iDRAC6  
See "Getting Help" on  
page 169.  
Failed.  
upgrade has failed.  
E1A14 SAS cable A  
SAS cable A is missing  
Reseat the cable. If the  
problem persists,  
replace cable.  
failure. Check or bad.  
connection.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1A15 SAS cable B  
SAS cable B is missing  
Reseat the cable. If the  
problem persists,  
replace cable.  
failure. Check or bad.  
connection.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E1A1D Control panel USB cable to the control Reseat the cable. If the  
USB cable not panel is missing or bad.  
detected.  
problem persists, replace  
cable.  
Check cable.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2010 Memory not  
detected.  
No memory was detected Install memory or reseat  
in the system.  
memory modules. See  
"Troubleshooting System  
Memory" on page 153.  
Inspect DIMMs.  
E2011 Memory  
configuration not configurable.  
failure. Error detected during  
memory configuration.  
Memory detected, but is See "Troubleshooting  
System Memory" on  
page 153.  
Check DIMMs.  
32  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
E2012 Memory  
configuredbut unusable.  
unusable.  
Check DIMMs.  
Text  
Causes  
Memory configured, but is See "Troubleshooting  
System Memory" on  
page 153.  
Corrective Actions  
E2013 BIOS unable to The system BIOS failed to See "Troubleshooting  
shadowmemory. copy its flash image into System Memory" on  
Check DIMMs.  
memory.  
page 153.  
E2014 CMOS RAM  
CMOS failure. CMOS  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure. Power RAM not functioning  
cycle AC. properly.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2015 DMAController DMA controller failure.  
failure. Power  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2016 Interrupt  
Controller  
Interrupt controller  
failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure. Power  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2017 Timer refresh Timer refresh failure.  
failure. Power  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
E2018 Programmable  
Timer error.  
Power cycle  
AC.  
Programmable interval  
timer error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2019 Parity error. Parity error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E201A SuperIO  
failure. Power  
SIO failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E201B Keyboard  
Controller  
Keyboard controller  
failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.If the  
problem persists,  
error. Power  
cycle AC.  
see "Getting Help" on  
page 169.  
E201C SMI  
System management  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
initialization interrupt (SMI)  
failure. Power initialization failure.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code Text Causes  
Corrective Actions  
E201D Shutdown test BIOS shutdown test  
failure. Power failure.  
cycle AC.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E201E POST memory  
Check DIMMs.  
BIOS POST memory test See "Troubleshooting  
test failure. failure.  
System Memory" on  
page 153.  
If the problem persists,  
see "Getting Help" on  
page 169.  
E2020 CPU  
Processor configuration  
Check screen for specific  
error messages.  
configuration failure.  
failure. Check  
screen  
See "Troubleshooting the  
Processor" on page 160.  
message.  
E2021 Incorrect  
Incorrect memory  
configuration.  
Check screen for specific  
error messages. See  
memory  
configuration.  
Review User  
Guide.  
"Troubleshooting System  
Memory" on page 153.  
E2022 General  
General failure after video. Check screen for specific  
error messages.  
failure  
during POST.  
Check screen  
message.  
E2110 MultibitError The memory module in  
See "Troubleshooting  
System Memory" on  
page 153.  
on DIMM ##.  
Reseat DIMM.  
slot “##” has had a  
multi-bit error (MBE).  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
E2111 SBE log  
disabled on  
Text  
Causes  
Corrective Actions  
The system BIOS has  
disabled memory  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
DIMM ##.  
Reseat DIMM.  
single-bit error (SBE)  
logging and will not log  
anymore SBEs until the  
system is rebooted. “##”  
represents the memory  
module implicated by  
the BIOS.  
If the problem persists,  
see "Troubleshooting  
System Memory" on  
page 153.  
I1910 Intrusion  
System cover has been  
removed.  
Information only.  
detected.  
Check chassis  
cover.  
I1911 LCD Log Full. LCD overflow message.  
Check the SEL for details  
Check SEL to  
review all  
Errors.  
A maximum of ten error on the events.  
messages can display  
sequentially on the LCD.  
The eleventh message  
instructs the user to check  
the SEL for details on the  
events.  
Remove AC power to the  
system for 10 seconds or  
clear the SEL.  
I1912 SEL full.  
Review & clear and is unable to log any  
log. more.  
The SEL is full of events Check the SEL for details  
on the events, then clear  
the SEL.  
I1920 iDRAC6Upgrade optional iDRAC6 has  
Information only.  
Successful.  
been upgraded  
successfully.  
W1228 RAID  
Warns predictively that  
the RAID battery has  
less than 24 hours of  
charge left.  
Allow RAID battery to  
charge to greater than  
24 hours of  
Controller  
battery  
capacity <  
24hr.  
sustained charge.  
If problem persists,  
replace RAID battery.  
See "Getting Help" on  
page 169.  
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Table 1-2. LCD Status Messages (Optional) (continued)  
Code  
Text  
Causes  
Corrective Actions  
W1627 Powerrequired The system configuration Turn off power to the  
> PSU wattage. requires more power  
Check PSU and than what the power  
system, reduce the  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
config.  
supply can provide.  
W1628 Performance  
The system configuration Turn off power to the  
requires more power system, reduce the  
hardware configuration or  
supply can provide, but it install higher-wattage  
configuration. can boot if throttled. power supplies, and then  
restart the system.  
degraded.  
Check PSU and than what the power  
system  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
Solving Problems Described by LCD Status Messages (Optional)  
The code and text on the LCD can often specify a very precise fault condition  
that is easily corrected. For example, if the code E1418 CPU_1_Presence  
appears, you know that a microprocessor is not installed in socket 1.  
In contrast, you might be able to determine the problem if multiple related  
errors occur. For example, if you receive a series of messages indicating  
multiple voltage faults, you might determine that the problem is a failing  
power supply.  
Removing LCD Status Messages (Optional)  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For example, if temperature for a component goes out of range,  
the LCD displays the fault; when the temperature returns to the acceptable  
range, the message is removed from the LCD. For other faults, you must take  
action to remove the message from the display:  
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•
•
Clear the SEL—You can perform this task remotely, but you will lose the  
event history for the system.  
Power cycle—Turn off the system and disconnect it from the electrical  
outlet; wait approximately ten seconds, reconnect the power cable, and  
restart the system.  
Any of these actions will remove fault messages, and return the status  
indicators and LCD colors to the normal state. Messages will reappear under  
the following conditions:  
•
The sensor returns to a normal state but fails again, resulting in a new  
SEL entry.  
•
•
The system is reset and new error events are detected.  
A failure is recorded from another source that maps to the same  
display entry.  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system.  
NOTE: If you receive a system message not listed in the table, check the  
documentation for the application that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
Table 1-3. System Messages  
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system to  
responding.  
Rebooting.  
responding to BIOS  
reboot.  
communication either  
because it is not functioning  
properly or has not  
completed initialization.  
The system will reboot.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The optional iDRAC6  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
responding.  
Power required  
may exceed PSU  
wattage.  
has hung.  
The optional iDRAC6 was  
remotely reset while system  
was booting.  
Alert!  
After AC recovery, the  
Continuing  
optional iDRAC6 takes  
longer than normal to boot.  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! Power  
required exceeds of processor,  
The system configuration  
If any system components  
were just upgraded,  
PSU wattage.  
Check PSU and  
system  
memory modules,  
return the system to the  
previous configuration.  
If the system boots without  
this warning, then the  
replaced component(s) are  
not supported with this  
power supply. If Energy  
Smart power supplies are  
installed, replace them with  
High Output power supplies  
to use the components.  
See "Power Supplies" on  
page 125.  
and expansion cards may  
not be supported by the  
power supplies.  
configuration.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! System  
fatal error  
during previous  
boot.  
An error caused the system to Check other system  
reboot.  
messages for additional  
information for possible  
causes.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
BIOS  
System is in manufacturing Reboot to take the system  
MANUFACTURING  
MODE detected.  
MANUFACTURING  
MODE will be  
cleared before  
the next boot.  
System reboot  
required for  
normal  
mode.  
out of manufacturing mode.  
operation.  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update.  
If the problem persists,  
see "Getting Help" on  
page 169.  
Caution!  
NVRAM_CLR jumper is  
Move the NVRAM_CLR  
NVRAM_CLR jumper installed in the clear setting. jumper to the default  
is installed on  
system board.  
Please run SETUP.  
CMOS has been cleared.  
position (pins 3 and 5).  
See Figure 6-1 for jumper  
location. Restart the system  
and re-enter the BIOS  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 53.  
CPU set to  
minimum  
frequency.  
The processor speed may be If not an intentional setting,  
intentionally set lower for check any other system  
power conservation. messages for possible causes.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Current boot mode The system failed to boot  
Ensure that the boot mode is  
is set to UEFI.  
Please ensure  
compatible  
because UEFI boot mode is set correctly and that the  
enabled in BIOS and the proper bootable media is  
boot operating system is non- available. See "Using the  
bootable media is UEFI.  
available. Use  
the system setup  
program to change  
the boot mode as  
needed.  
System Setup Program and  
UEFI Boot Manager" on  
page 53.  
Embedded NICx and The OS NIC interface is set Check the system  
NICy:  
in BIOS. The Management management software or the  
OS NIC=<ENABLED  
|DISABLED>,  
Management  
Shared NIC=  
<ENABLED  
Shared NIC interface is set System Setup program for  
in management tools.  
NIC settings. If a problem is  
indicated, see  
"Troubleshooting a NIC" on  
page 147.  
|DISABLED>  
Error 8602 -  
Auxiliary Device loose or improperly  
Mouse or keyboard cable is  
Reseat the mouse or  
keyboard cable.  
Failure. Verify  
that mouse and  
keyboard are  
securely  
connected.  
Defective mouse or keyboard. Ensure that the mouse or  
keyboard is operational. See  
"Troubleshooting a USB  
attached to  
correct  
Device" on page 146.  
connectors.  
Gate A20 failure. Faulty keyboard controller;  
faulty system board.  
See "Getting Help" on  
page 169.  
Invalid  
An invalid system  
configuration caused a  
system halt.  
Run the System Setup  
program and review the  
current settings. See "Using  
the System Setup Program  
and UEFI Boot Manager" on  
page 53.  
configuration  
information -  
please run SETUP  
program.  
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Table 1-3. System Messages (continued)  
Message  
Invalid PCIe card The system halted because  
found in the an invalid PCIe expansion  
Internal_Storage card is installed in the  
slot!  
Causes  
Corrective Actions  
Remove the PCIe expansion  
card and install the  
integrated storage controller  
dedicated storage controller in the dedicated slot. See  
slot. "Getting Help" on page 169.  
Keyboard fuse has Overcurrent detected at the See "Getting Help" on  
failed.  
keyboard connector.  
page 169.  
Local keyboard  
may not work  
The USB ports are disabled Power down and restart the  
in the system BIOS.  
system from the power  
because all user  
accessible USB  
ports are  
disabled.  
If operating  
button, and then enter the  
System Setup program to  
enable the USB port(s).  
See "Entering the System  
Setup Program" on page 54.  
locally, power  
cycle the system  
and enter system  
setup program to  
change settings.  
Manufacturing  
mode detected.  
System is in manufacturing Reboot to take the system  
mode.  
out of manufacturing mode.  
Maximum rank  
count exceeded.  
The following  
DIMM has been  
disabled: x.  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 106.  
configuration. The system  
will run but with the  
specified memory module  
disabled.  
Memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
Initialization  
Warning: Memory  
size may be  
reduced.  
configuration. The system  
will run but with less memory valid configuration.  
than is physically available. See "General Memory  
Module Installation  
Guidelines" on page 106.  
42  
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Table 1-3. System Messages (continued)  
Message  
Causes  
The memory frequency may If not an intentional setting,  
be intentionally set lower for check any other system  
Corrective Actions  
Memory set to  
minimum  
frequency.  
power conservation.  
messages for possible causes.  
The current memory  
Ensure that your memory  
configuration supports the  
configuration may support  
only the minimum frequency. higher frequency.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
Memory tests  
terminated by  
keystroke.  
POST memory test was  
terminated by pressing the  
spacebar.  
Information only.  
MEMTEST lane  
Invalid memory  
Ensure that the memory  
failure detected configuration. Mismatched modules are installed in a  
on x.  
memory modules are  
valid configuration.  
installed.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
No boot device  
available.  
Faulty or missing optical  
Use a bootable USB key,  
drive subsystem, hard drive, optical drive, or hard drive.  
or hard drive subsystem, or  
no bootable USB key  
installed.  
If the problem persists,  
see "Troubleshooting an  
Optical Drive" on page 156,  
"Troubleshooting a USB  
Device" on page 146,  
"Troubleshooting an Internal  
USB Key" on page 155, and  
"Troubleshooting a Hard  
Drive" on page 158.  
See "Using the System Setup  
Program and UEFI Boot  
Manager" on page 53 for  
information on setting the  
order of boot devices.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
No boot sector on Incorrect configuration  
Check the hard drive  
configuration settings in the  
System Setup program.  
See "Using the System Setup  
Program and UEFI Boot  
Manager" on page 53.  
If necessary, install the  
operating system on your  
hard drive. See your  
hard drive.  
settings in System Setup  
program, or no operating  
system on hard drive.  
operating system  
documentation.  
No timer tick  
interrupt.  
Faulty system board.  
See "Getting Help" on  
page 169.  
PCIe Training  
Error: Expected  
Link Width is x, specified slot.  
Actual Link Width  
is y.  
Faulty or improperly  
Reseat the PCIe card in the  
specified slot number.  
See "Troubleshooting an  
Expansion Card" on  
installed PCIe card in the  
page 159. If the problem  
persists, see "Getting Help"  
on page 169.  
Plug & Play  
Configuration  
Error.  
Error encountered in  
Install the NVRAM_CLR  
jumper in the clear position  
(pins 1 and 3) and reboot the  
system. See Figure 6-1 for  
jumper location. If the  
problem persists,  
initializing PCIe device;  
faulty system board.  
see "Troubleshooting an  
Expansion Card" on  
page 159.  
Quad rank DIMM  
detected after  
single rank or  
dual rank DIMM in  
socket.  
Invalid memory  
configuration.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
44  
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Table 1-3. System Messages (continued)  
Message  
Causes  
The operating system cannot Replace the optical medium,  
read from the hard drive, USB medium, or USB  
Corrective Actions  
Read fault.  
Requested sector  
not found.  
optical drive, or USB device, device. Ensure that the USB  
the system could not find a cables, SAS/SATA backplane  
particular sector on the disk, cables, or optical drive cables  
or the requested sector is  
defective.  
are properly connected.  
See "Troubleshooting a USB  
Device" on page 146,  
"Troubleshooting an Optical  
Drive" on page 156, or  
"Troubleshooting a Hard  
Drive" on page 158 for the  
appropriate drive(s) installed  
in your system.  
SATA Port x  
device not  
found.  
There is no device connected Information only.  
to the specified SATA port.  
Sector not found. Faulty hard drive, USB  
device, or USB medium.  
Replace the USB medium or  
device. Ensure that the USB  
or SAS backplane cables are  
properly connected. See  
"Troubleshooting a USB  
Device" on page 146 or  
"Troubleshooting a Hard  
Drive" on page 158 for the  
appropriate drive(s) installed  
in your system.  
Seek error.  
Seek operation  
failed.  
Shutdown  
failure.  
General system error.  
See "Getting Help" on  
page 169.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
The amount of  
Memory has been added or If memory has been added or  
system memory has removed or a memory  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module.  
changed.  
module may be faulty.  
See "Troubleshooting  
System Memory" on  
page 153.  
The following  
DIMMs should  
match in  
geometry:  
x,x,...  
Invalid memory  
Ensure that the memory  
configuration. The specified modules are installed in a  
memory modules do not  
match in size, number of  
ranks, or number of  
data lanes.  
valid configuration.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
The following  
DIMMs should  
match in rank  
count: x,x,...  
The following  
DIMMs should  
match in size:  
x,x,...  
The following  
DIMMs should  
match in size  
and geometry:  
x,x,...  
The following  
DIMMs should  
match in size  
and rank count:  
x,x,...  
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Table 1-3. System Messages (continued)  
Message  
Causes  
A memory module without a Replace the memory  
thermal sensor is installed in module. See "System  
the specified memory slot. Memory" on page 106.  
Corrective Actions  
Thermal sensor  
not detected on  
x.  
Time-of-day  
clock stopped.  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery" on page 150.  
Time-of-day not  
set - please run settings; faulty system  
SETUP program.  
Incorrect Time or Date  
Check the Time and Date  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 53. If the problem  
persists, replace the system  
battery. See "System Battery"  
on page 130.  
battery.  
Timer chip  
counter 2 failed.  
Faulty system board.  
See "Getting Help" on  
page 169.  
TPM  
A TPM configuration  
Information only.  
configuration  
operation  
honored. System  
will now reset.  
command has been entered.  
The system will reboot and  
execute the command.  
TPM  
This message displays during Enter I or M to proceed.  
system restart after a TPM  
configuration  
operation is  
pending. Press  
configuration command has  
been entered. User  
(I) to Ignore OR interaction is required to  
(M) to Modify to proceed.  
allow this change  
and reset the  
system.  
WARNING:  
Modifying could  
prevent  
security.  
TPM failure.  
A Trusted Platform Module See "Getting Help" on  
(TPM) function has failed. page 169.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Unable to launch System halted after F10  
Restart the system and  
System Services  
image. System  
halted!  
keystroke because System  
Services image is either  
corrupted in the system  
update the Unified Server  
Configurator repository to  
the latest software to restore  
firmware or has been lost due full functionality. See the  
to system board replacement. Unified Server  
Configuration user  
The optional iDRAC6  
documentation for  
Enterprise card flash memory  
more information.  
or BMC SPI flash may be  
corrupted.  
Restore the flash memory  
using the latest version on  
support.dell.com. See the  
iDRAC 6 User Guide for  
instructions on performing a  
field replacement of the  
flash memory.  
Unexpected  
interrupt in  
protected mode.  
Improperly seated memory  
modules or faulty  
keyboard/mouse  
Reseat the memory modules.  
See "Troubleshooting  
System Memory" on  
controller chip.  
page 153. If the problem  
persists, see "Getting Help"  
on page 169.  
Unsupported CPU  
combination.  
Processor is not supported by Install a supported processor.  
the system.  
See "Processor" on page 120.  
Unsupported CPU  
stepping  
detected.  
Unsupported DIMM Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 106.  
detected. The  
following DIMM  
has been  
configuration. The system  
will run but with the  
specified memory module  
disabled.  
disabled: x.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Unsupported  
memory  
Invalid memory  
configuration.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
configuration.  
DIMM mismatch  
across slots  
detected: x,  
x,...  
Memory modules are  
mismatched in the  
specified slots.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
Warning: A fatal A fatal system error occurred Check the SEL for  
error has caused and caused the system to information that was logged  
system reset!  
Please check the  
system event log!  
reboot.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 145 for  
any faulty components  
specified in the SEL.  
Warning: Control The control panel is not  
Install the control panel, or  
Panel is not  
installed.  
installed or has a faulty cable check the cable connections  
connection.  
between the display module,  
the control panel board,  
and the system board.  
See "Control Panel  
Assembly" on page 132.  
Warning! No micro Micro code update failed.  
code update  
loaded for  
Update the BIOS firmware.  
See "Getting Help" on  
page 169.  
processor n.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Warning! Power  
The system configuration of If any system components  
required exceeds processor, memory modules, were just upgraded, return  
PSU wattage.  
Check PSU and  
system  
and expansion cards may not the system to the previous  
be supported by the power  
supplies.  
configuration. If the system  
boots without this warning,  
then the replaced  
configuration.  
component(s) are not  
supported with this power  
supply. If Energy Smart  
power supplies are installed,  
replace them with the High  
Output power supplies to  
use the components. See  
"Power Supplies" on  
Warning!  
Performance  
degraded. CPU and  
memory set to  
minimum  
frequencies to  
meet PSU wattage.  
System will  
reboot.  
page 125.  
Warning! PSU  
mismatch. PSU  
A High Output power supply Install two High Output or  
and an Energy Smart power two Energy Smart power  
redundancy lost. supply are installed in the  
supplies in the system.  
Check PSU.  
system at the same time.  
You can also run the system  
on one power supply until  
you can obtain two power  
supplies of the same type.  
See "Troubleshooting Power  
Supply" on page 151.  
Warning!  
Unsupported  
memory  
configuration  
detected. The  
memory  
configuration is  
not optimal. The  
recommended  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
configuration. The system  
will run but with reduced  
functionality.  
See "General Memory  
Module Installation  
Guidelines" on page 106.  
If the problem persists,  
see "Troubleshooting System  
Memory" on page 153.  
configuration  
is: <message>.  
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Table 1-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Write fault.  
Faulty USB device, USB  
medium, optical drive  
Replace the USB medium or  
device. Ensure that the USB,  
Write fault on  
selected drive.  
assembly, hard drive, or hard SAS backplane, or SATA  
drive subsystem.  
cables are properly  
connected.  
See "Troubleshooting a USB  
Device" on page 146,  
"Troubleshooting an Internal  
USB Key" on page 155,  
"Troubleshooting an Optical  
Drive" on page 156, and  
"Troubleshooting a Hard  
Drive" on page 158.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
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Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
diskette, a message will warn you that you may lose all data on the diskette.  
Warning messages usually interrupt the task and require you to respond by  
typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating  
system. For more information, see the documentation that accompanied the  
operating system or application.  
Diagnostics Messages  
The system diagnostic utilities may issue messages if you run diagnostic tests  
on your system. See "Running the Embedded System Diagnostics" on  
page 162 for more information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation at support.dell.com/manuals.  
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Using the System Setup Program  
and UEFI Boot Manager  
The System Setup program is the BIOS program that enables you to manage  
your system hardware and specify BIOS-level options. From the System Setup  
program, you can:  
•
•
•
•
•
Change the NVRAM settings after you add or remove hardware  
View the system hardware configuration  
Enable or disable integrated devices  
Set performance and power management thresholds  
Manage system security  
Choosing the System Boot Mode  
The System Setup program also enables you to specify the boot mode for  
installing your operating system:  
•
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.  
UEFI boot mode is an enhanced 64-bit boot interface based on Unified  
Extensible Firmware Interface (UEFI) specifications that overlays the  
system BIOS. See "Entering the UEFI Boot Manager" on page 65 for more  
information on this interface.  
You must select the boot mode in the Boot Mode field of the Boot Settings  
screen of the System Setup Program. Once you specify the boot mode, the  
system boots in the specified boot mode and you then proceed to install your  
operating system from that mode. Thereafter, you must boot the system to  
the same boot mode (BIOS or UEFI) to access the installed operating system.  
Trying to boot the operating system from another boot mode causes the  
system to halt immediately at startup.  
®
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft  
®
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS  
and 32-bit operating systems do not support UEFI and can only be installed from the  
BIOS boot mode.  
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Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
Responding to Error Messages  
If an error message appears while the system is booting, make a note of the  
message. See "System Messages" on page 38 for a description of the message  
and suggestions for correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to display a  
message the first time you start your system.  
Using the System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
<Enter>, Spacebar, <+>,  
Cycles through the settings in a field. In many  
fields, you can also type the appropriate value.  
<–>, left and right arrows  
<Esc>  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
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System Setup Options  
Main Screen  
NOTE: The options for the System Setup program change based on the system  
configuration.  
NOTE: The System Setup program defaults are listed under their respective options  
in the following sections, where applicable.  
Option  
Description  
System Time  
System Date  
Memory Settings  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Displays information related to installed memory. See  
"Memory Settings Screen" on page 57.  
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Option  
Description  
Processor Settings  
Displays information related to the processor (speed,  
cache size, and so on). See "Processor Settings Screen"  
on page 57.  
SATA Settings  
Displays a screen to enable or disable the integrated  
SATA controller and ports. See "SATA Settings Screen"  
on page 58.  
Boot Settings  
Displays a screen to specify the boot mode (BIOS or  
UEFI). For BIOS boot mode, you can also specify the  
boot devices. See "Boot Settings Screen" on page 59.  
Integrated Devices  
Displays a screen to enable or disable integrated device  
controllers and ports, and to specify related features  
and options. See "Integrated Devices Screen" on  
page 60.  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of  
the integrated devices on the PCI bus, and any installed  
expansion card that requires an IRQ. See "PCI IRQ  
Assignments Screen" on page 61.  
Serial Communication  
Displays a screen to enable or disable the serial ports  
and specify related features and options. See "Serial  
Communication Screen" on page 61.  
Power Management  
Enables you to manage power usage of the processor,  
fans, and memory modules with preconfigured or  
customized settings. See "Power Management Screen"  
on page 62.  
System Security  
Displays a screen to configure the system password and  
setup password features. See "System Security Screen"  
on page 63, "Using the System Password" on page 68,  
and "Using the Setup Password" on page 70.  
Keyboard NumLock  
Determines whether your system starts up with the  
NumLock mode activated on 101- or 102-key keyboards  
(does not apply to 84-key keyboards).  
(On default)  
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Option  
Description  
Report Keyboard Errors  
Enables or disables reporting of keyboard errors during  
the POST. Select Report for host systems that have  
keyboards attached. Select Do Not Report to suppress  
all error messages relating to the keyboard or keyboard  
controller during POST. This setting does not affect the  
operation of the keyboard itself if a keyboard is attached  
to the system.  
(Report default)  
F1/F2 Prompt on Error  
Enables the system to halt on errors during POST,  
which allows the user to observe events that may scroll  
by unnoticed during normal POST. The user can press  
<F1> to continue or <F2> to enter the System Setup  
program.  
(Enabled default)  
CAUTION: When setting this option to Disabled,  
the system does not halt if an error occurs during  
POST. Any critical errors are displayed and logged  
in the system event log.  
Memory Settings Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of system memory.  
Displays the type of system memory.  
Displays the system memory speed.  
Displays the amount of video memory.  
System Memory Testing  
Specifies whether system memory tests are run at system  
(Enabled default)  
boot. Options are Enabled and Disabled.  
Processor Settings Screen  
Option  
Description  
64-bit  
Specifies if the processor supports 64-bit extensions.  
Displays the processor clock speed.  
Core Speed  
Bus Speed  
Displays the processor bus speed.  
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Option  
Description  
Logical Processor  
On processors that support Simultaneous Multi-  
Threading (SMT) technology, each processor core  
supports up to two logical processors. If this field is set to  
Enabled, the BIOS reports both logical processors. If set  
to Disabled, only one logical processor is monitored by  
the BIOS.  
(Enabled default)  
Virtualization Technology Enabled permits virtualization software to use the  
(Disabled default)  
virtualization technology incorporated in the processor.  
NOTE: Disable this feature if your system will not be  
running virtualization software.  
Execute Disable  
Enables or disables Execute Disable Memory Protection  
Technology.  
(Enabled default)  
Number of Cores per  
Processor  
If set to All, the maximum number of cores in each  
processor is enabled.  
(All default)  
Turbo Mode  
If Turbo Boost technology is supported by the processor,  
(Enabled default)  
enables or disables Turbo Mode.  
C States  
When set to Enabled, the processor can operate in all  
(Enabled default)  
available power states.  
Processor X ID  
Displays the family, model, level 2 cache size, level 3  
cache size, and number of cores of the processor.  
SATA Settings Screen  
Option  
Description  
SATA Controller  
Allows the embedded SATA to be set to Off, ATA, or  
RAID modes.  
(ATA default)  
NOTE: The UEFI support is disabled if SATA is set to the  
RAID mode.  
Port A  
Auto enables BIOS support for the device attached to  
SATA port A. Off disables BIOS support for the device.  
(Auto default)  
Port B  
Auto enables BIOS support for the device attached to  
SATA port B. Off disables BIOS support for the device.  
(Off default)  
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Option  
Description  
Port C  
Auto enables BIOS support for the device attached to  
SATA port C. Off disables BIOS support for the device.  
(Off default)  
Port D  
Auto enables BIOS support for the device attached to  
SATA port D. Off disables BIOS support for the device.  
(Off default)  
Port E  
Auto enables BIOS support for the device attached to  
SATA port E. Off disables BIOS support for the device.  
(Auto default)  
Boot Settings Screen  
Option  
Description  
Boot Mode  
CAUTION: Switching the boot mode could prevent  
the system from booting if the operating system was  
not installed in the same boot mode.  
(BIOS default)  
If the operating system supports Unified Extensible  
Firmware Interface, you can set this option to UEFI.  
Setting this field to BIOS allows compatibility with non-  
UEFI operating systems.  
NOTE: Setting this field to UEFI disables the Boot  
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive  
Emulation Type fields.  
Boot Sequence  
If Boot Mode is set to BIOS, this field tells the system  
where the operating system files needed for startup are  
located. If Boot Mode is set to UEFI, you can access the  
UEFI boot manager utility by rebooting the system and  
pressing <F11> when prompted to do so.  
Boot Sequence Retry  
If this field is enabled and the system has failed to boot,  
the system will reattempt to boot after 30 seconds.  
(Disabled default)  
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Integrated Devices Screen  
Option  
Description  
User Accessible  
USB Ports  
Enables or disables the user-accessible USB ports.  
Options are All Ports On, Only Back Ports On, and All  
Ports Off.  
(All Ports On default)  
Internal USB Port  
Enables or disables the internal USB port.  
(On default)  
Embedded NIC1 and  
NIC2  
Enables or disables the operating system interface of the  
NIC1 and NIC2 controllers. (The NICs may also be  
accessed through the system’s management controller).  
(Enabled default)  
Embedded Gb NIC1  
(Enabled with PXE  
default)  
Enables or disables the embedded NICs. PXE support  
allows the system to boot from the network. Enabled  
with iSCSI Boot option is available if the NIC on board  
supports iSCSI.  
Embedded Gb NIC2  
Enables or disables the embedded NICs.  
Displays the MAC address for the NIC.  
(Enabled default)  
MAC Address  
OS Watchdog Timer  
Sets a timer to monitor the operating system for activity,  
and aids in recovery if the system stops responding.  
When Enabled, the operating system is allowed to  
initialize the timer. When Disabled, the timer is  
not initialized.  
(Disabled default)  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b  
specification.  
Embedded Video  
Controller  
Enables or disables BIOS support for the integrated  
video controller.  
(Enabled default)  
NOTE: This field can be disabled only if an add-in video  
card is present. If this field is disabled, remote access  
features such as virtual KVM are not available.  
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PCI IRQ Assignments Screen  
Option  
Description  
<PCIe device>  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Serial Communication Screen  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Selects whether the serial communication devices  
(Serial Device 1 and Serial Device 2) are enabled in  
BIOS. BIOS console redirection can also be enabled and  
the port address used can be specified.  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
Serial Port Address  
(Serial Device 1=COM1,  
Serial Device2=COM2  
default)  
Sets the serial port addresses for the two serial devices.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
External Serial  
Specifies whether Serial Device 1, Serial Device 2, or  
Remote Access Device has access to the external serial  
connector.  
Connector  
(Serial Device 1 default)  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
Failsafe Baud Rate  
Displays the failsafe baud rate used for console  
redirection. BIOS attempts to determine the baud rate  
automatically. This failsafe baud rate is used only if the  
attempt fails. This rate should not be adjusted.  
(115200 default)  
Remote Terminal Type  
Sets the remote console terminal type, either  
(VT 100/VT220 default)  
VT100/VT220 or ANSI.  
Redirection After Boot  
Enables or disables BIOS console redirection when the  
operating system is loaded.  
(Enabled default)  
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Power Management Screen  
Option  
Description  
Options are OS Control, Active Power Controller,  
Power Management  
(Active Power Controller Custom, or Maximum Performance. For all but the  
default)  
Custom setting, the BIOS pre-configures the power  
settings on this screen as follows:  
•
OS Control sets the CPU power to OS DBPM, the fan  
power to Minimum Power, and the memory power to  
Maximum Performance. In this setting, all processor  
performance information is passed from the system  
BIOS to the operating system for control. The operating  
system sets the processor performance based on  
processor utilization.  
•
Active Power Controller sets the CPU power to System  
DBPM, the fan power to Minimum Power, and the  
memory power to Maximum Performance. The BIOS  
sets the processor performance based on  
processor utilization.  
•
Maximum Performance sets all fields to Maximum  
Performance  
.
If you select Custom, you can configure each  
option independently.  
CPU Power and  
Performance  
Options are OS DBPM, System DBPM, Maximum  
Performance, or Minimum Power.  
Management  
Fan Power and  
Performance  
Management  
Options are Maximum Performance or Minimum Power.  
Memory Power and  
Performance  
Options are Maximum Performance, a specified  
frequency, or Minimum Power.  
Management  
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System Security Screen  
Option  
Description  
System Password  
Displays the current status of the password security  
feature and allows a new system password assignment and  
verification.  
NOTE: See "Using the System Password" on page 68 for  
more information.  
Setup Password  
Restricts access to the System Setup program by using a  
setup password.  
NOTE: See "Using the Setup Password" on page 70 for more  
information.  
Password Status  
When Setup Password is assigned and this field is  
Locked, the system password cannot be changed or  
disabled at system start-up.  
(Unlocked default)  
See "Using the System Password" on page 68 for more  
information.  
TPM Security  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
(Off default)  
If Off, the presence of the TPM is not reported to the  
operating system.  
If On with Pre-boot Measurements, the system reports  
the TPM to the operating system and stores the pre-boot  
measurements to the TPM during POST.  
If On without Pre-boot Measurements, the system  
reports the TPM to the operating system and bypasses  
pre-boot measurements.  
TPM Activation  
When set to Activate, the TPM is enabled to default  
settings. When set to Deactivate, the TPM is disabled.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
(No Change default)  
NOTE: This field is read-only when TPM Security is set to  
Off.  
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Option  
Description  
CAUTION: Clearing the TPM will lose all encryption  
TPM Clear  
(No default)  
keys in the TPM. This option prevents booting to the  
operating system and results in data loss if the  
encryption keys cannot be restored. Back up the TPM  
keys prior to enabling this option.  
When set to Yes, all TPM contents are cleared.  
NOTE: This field is read-only when TPM Security is set  
to Off.  
Power Button  
If Enabled, the power button can turn the system's power  
off and on. On an ACPI-compliant operating system, the  
system performs an orderly shutdown before power is  
turned off.  
(Enabled default)  
When Disabled, the button can only turn on system  
power.  
NMI Button  
CAUTION: Use the NMI button only if directed to do  
so by qualified support personnel or by the operating  
system's documentation. Pressing this button halts  
the operating system and displays a diagnostic  
screen.  
(Disabled default)  
Enables or disables the NMI feature.  
AC Power Recovery  
Determines how the system reacts when power is  
restored. If set to Last, the system returns to the last  
power state. On turns on the system after power is  
restored. Off allows the system to remain off after power  
is restored.  
(Last default)  
AC Power Recovery  
Delay  
Determines when the system restarts after power is  
restored. Options are Immediate, Random (a random  
value of 45 to 240 seconds), or a user-defined value of 45  
to 240 seconds.  
User Defined Delay  
Allows the user to view the current AC Recovery Delay.  
This field also allows the user to define a new AC  
Recovery Delay.  
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Exit Screen  
Press <Esc> to exit the System Setup program; the Exit screen displays:  
• Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
Entering the UEFI Boot Manager  
®
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft  
®
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS  
and 32-bit operating systems can only be installed from the BIOS boot mode.  
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access  
the UEFI Boot Manager.  
The UEFI Boot Manager enables you to:  
•
•
Add, delete, and arrange boot options  
Access the System Setup program and BIOS-level boot options without  
rebooting  
To enter the UEFI Boot Manager:  
1
2
Turn on or restart your system.  
Press <F11> after you see the following message:  
<F11> = UEFI Boot Manager  
NOTE: The system will not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F11>, allow the  
system to finish booting, and then restart your system and try again.  
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Using the UEFI Boot Manager Navigation Keys  
Keys  
Action  
Up arrow  
Down arrow  
Moves to and highlights the previous field.  
Moves to and highlights the next field.  
Cycles through the settings in a field.  
Spacebar, <Enter>, <+>,  
<–>  
<Esc>  
Refreshes the UEFI Boot Manager screen, or  
returns to the UEFI Boot Manager screen from the  
other program screens.  
<F1>  
Displays the UEFI Boot Manager help file.  
UEFI Boot Manager Screen  
Option  
Description  
Continue  
The system attempts to boot to devices starting with  
the first item in the boot order. If the boot attempt fails,  
the system will continue with the next item in the boot  
order until the boot is successful or no more boot  
options are found.  
<Boot options>  
Displays the list of available boot options (marked with  
asterisks). Select the boot option you wish to use and  
press Enter.  
NOTE: If you hot-add a boot device, press <ESC> to  
refresh the list of boot options.  
UEFI Boot Settings  
Enables you to add, delete, enable, or disable boot  
options; change boot order; or execute a one-time  
boot option.  
System Utilities  
Enables you to access the System Setup program,  
System Services (Unified Server Configurator),  
Diagnostics, and BIOS-level boot options.  
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UEFI Boot Settings Screen  
Option  
Description  
Add Boot Option  
Delete Boot Option  
Adds a new boot option.  
Deletes an existing boot option.  
Enable/Disable Boot Option Disables and enables a boot option in the boot option list.  
Change Boot Order  
Changes the order of the boot option list.  
One-Time Boot From File  
Sets a one-time boot option not included in the boot  
option list.  
System Utilities Screen  
Option  
Description  
System Setup  
System Services  
Accesses the System Setup program without rebooting.  
Restarts the system and accesses the Unified Server  
Configurator, which allows you to run utilities such as  
system diagnostics.  
BIOS Boot Manager  
Accesses the BIOS-level boot options list without  
rebooting. This option enables you to conveniently  
switch to BIOS boot mode if you need to boot to a  
device with a non-UEFI operating system, such as a  
bootable DOS media with diagnostics software.  
Reboot System  
Restarts the system.  
System and Setup Password Features  
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on  
page 168.  
Your system is shipped without the system password feature enabled. Operate  
the system only with system password protection.  
CAUTION: The password features provide a basic level of security for the data on  
your system.  
CAUTION: Anyone can access the data stored on your system if the system is  
running and unattended.  
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Using the System Password  
When a system password is assigned, the system prompts for the system  
password after the system starts and only those with the password have full  
access to the system.  
Assigning a System Password  
Before assigning a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, System Password is Enabled. If  
Password Status is Unlocked, you can change the system password. If Locked,  
you cannot change the system password. Disabling the password jumper on  
the system board sets System Password to Disabled, and you cannot change  
or enter a new system password.  
When a system password is not assigned and the password jumper on the  
system board is in the enabled position, System Password is Not Enabled and  
Password Status is Unlocked.  
To assign a system password:  
1
2
3
Verify that Password Status is Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. Certain key combinations  
are invalid and if you enter one, the system beeps. To erase a character,  
press <Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> prior to completing step 5.  
4
Press <Enter>.  
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5
6
To confirm your password, type it a second time and press <Enter>.  
System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
Either reboot the system now for the password protection to take effect or  
continue working.  
NOTE: Password protection does not take effect until the system reboots.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 70), the system accepts your setup password as an alternate system  
password.  
When Password Status is Unlocked, you have the option to leave the  
password security enabled or to disable password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When Password Status is Locked, you must type the password and press  
<Enter> when prompted at reboot.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message that the system has halted and will shut down.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to protect your system from unauthorized  
changes.  
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Deleting or Changing an Existing System Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
3
4
The setting changes to Not Enabled.  
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 70.  
Using the Setup Password  
Assigning a Setup Password  
You can assign a setup password only when the Setup Password is Not  
Enabled. To assign a setup password, highlight the Setup Password option  
and press the <+> or <–> key. The system prompts you to enter and verify  
the password.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. The system password cannot be used in place of the setup password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. Certain key combinations are  
invalid and if you enter one, the system beeps. To erase a character, press  
<Backspace> or the left-arrow key.  
When you verify the password, the Setup Password changes to Enabled. The  
next time you enter the System Setup program, the system prompts you for  
the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
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Operating With a Setup Password Enabled  
If Setup Password is Enabled, you must enter the correct setup password  
before modifying most of the System Setup options.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens. The following options are  
exceptions: If System Password is not Enabled and is not locked through the  
Password Status option, you can assign a system password. You cannot disable  
or change an existing system password.  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 70.  
Embedded System Management  
The Unified Server Configurator is an embedded utility that enables systems  
and storage management tasks from an embedded environment throughout  
the server’s lifecycle.  
The Unified Server Configurator can be started during the boot sequence and  
can function independently of the operating system.  
NOTE: Certain platform configurations may not support the full set of features  
provided by Unified Server Configurator.  
The following features of Unified Server Configurator are supported on  
systems with Baseboard Management Controller (BMC):  
•
•
Installing an operating system  
Running diagnostics to validate the memory, I/O devices, processor,  
physical disks, and other peripherals  
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When an optional iDRAC6 Express card is installed, Unified Server  
Configurator provides the following additional features:  
•
•
Downloading and applying firmware updates  
Configuring hardware and firmware  
For more information about setting up Unified Server Configurator,  
configuring hardware and firmware, and deploying the operating system, see  
the Unified Server Configurator documentation on the Dell Support website  
at support.dell.com/manuals.  
Baseboard Management Controller Configuration  
The BMC enables configuring, monitoring, and recovery of systems remotely.  
The BMC provides the following features:  
•
•
•
•
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
Functions independently of the system’s power state or the system’s  
operating system  
•
Provides text console redirection for system setup, text-based utilities, and  
operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
For additional information on using BMC, see the documentation for the  
BMC and systems management applications.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted after POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, and then restart your system and try  
again.  
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iDRAC Configuration Utility  
The iDRAC Configuration Utility is a pre-boot configuration environment  
that allows you to view and set parameters for the iDRAC6 and for the  
managed server.  
The iDRAC Configuration Utility provides the following features:  
•
•
•
•
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
Functions independently of the system’s power state or the system’s  
operating system  
•
Provides text console redirection for system setup, text-based utilities, and  
operating system consoles.  
In addition the iDRAC Configuration Utility enables you to:  
•
Configure, enable, or disable the iDRAC6 local area network through the  
dedicated iDRAC6 Enterprise card port or the embedded NIC1.  
•
•
•
•
Enable or disable IPMI over LAN.  
Enable a LAN Platform Event Trap (PET) destination.  
Attach or detach the Virtual Media devices.  
Change the administrative user name and password and manage user  
privileges.  
•
View System Event Log (SEL) messages or clear messages from the log.  
For additional information on using iDRAC6, see the documentation for  
iDRAC6 and systems management applications.  
Entering the iDRAC Configuration Utility  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted during POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, and then restart your system and try  
again.  
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Installing System Components  
WARNING: While moving or transferring the system, it is recommended that  
you use the packaging material that shipped with the system and/or take care to  
avoid any damage due to shock or vibration.  
NOTE: Depending on the configuration, your system may have cabled or  
hot-swappable hard drives, redundant or non-redundant power supplies, and an  
LCD panel or diagnostic indicators. The illustrations in this section show a system  
with hot-swappable hard drives and an LCD panel.  
Recommended Tools  
•
•
•
Key to the system keylock  
#1 and #2 Phillips screwdrivers  
Wrist grounding strap  
Inside the System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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Figure 3-1. Inside the System  
1
11  
2
3
10  
4
9
5
8
7
6
1
3
5
7
9
cooling shroud  
2
4
6
8
power supply bays (2)  
heat sink/processor  
optical drive  
expansion-card risers (2)  
memory modules (6)  
control panel board  
hard drives (4)  
display module  
10 system cooling fans (5)  
11 power supply shroud  
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Front Bezel (Optional)  
1
2
3
4
Unlock the keylock at the left end of the bezel.  
Lift up the release latch next to the key lock.  
Rotate the left end of the bezel away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from  
the system.  
Figure 3-2. Removing and Replacing the Optional Front Bezel  
3
2
1
4
1
3
release latch  
front bezel  
2
4
keylock  
hinge tab  
To replace the optional bezel, hook the right end of the bezel onto the chassis,  
then fit the free end of the bezel onto the system. Secure the bezel with the  
keylock. See Figure 3-2.  
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Opening and Closing the System  
WARNING: Whenever you need to lift the system, get others to assist you. To  
avoid injury, do not attempt to lift the system by yourself.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Opening the System  
1
2
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Rotate the latch release lock counter clockwise to the unlocked position.  
See Figure 3-3.  
Grasp the cover on both sides while pressing your thumbs on the latch  
release lock and the indent. Carefully slide the cover toward the back of  
the system, and lift it away from the system. See Figure 3-3.  
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Figure 3-3. Opening and Closing the System  
1
2
1
latch release lock  
2
indent  
Closing the System  
1
Place the cover onto the chassis and offset it slightly toward the back of the  
system, so that the two pins on the back edge of the cover fit over the  
corresponding slots on the back edge of the chassis. See Figure 3-3.  
2
3
Slide the cover towards the front of the chassis till it snaps in position.  
Rotate the latch release lock in a clockwise direction to secure the cover.  
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Optical Drive (Optional)  
An optional slimline DVD or DVD+/-RW optical drive slides into the front  
panel and connects to the SATA controller on the system board.  
NOTE: DVD devices are data only.  
Removing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Disconnect the power and data cable from the back of the drive.  
NOTE: Note the routing of the power and data cables underneath the tabs on  
the chassis as you remove them from the system board and drive. You must  
route these cables properly when you replace them to prevent them from  
being pinched or crimped.  
4
Pull the release latch to the unlock position. Lift the drive to release it  
from the notch on the metal standoffs.  
5
6
Lift the drive out of the chassis. See Figure 3-4.  
Close the system. See "Closing the System" on page 79.  
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Figure 3-4. Removing and Installing the Optical Drive  
2
1
3
4
7
5
6
1
3
5
7
data cable  
2
4
6
power cable  
release latch  
notches (2)  
optical drive  
metal standoffs (2)  
metal standoffs with notches (2)  
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Installing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Align the two notches on the metal standoffs with the slots on the side of  
the drive.  
4
Slide the drive into the notches until it is seated firmly and the release  
latch snaps into place. See Figure 3-4.  
5
6
Connect the power cable.  
Connect the data cable to the back of the drive and to the SATA connector  
on the system board.  
NOTE: Route these cables properly underneath the tab on the system chassis  
to prevent them from being pinched or crimped.  
7
8
Close the system. See "Closing the System" on page 79.  
Reconnect the system and peripherals to their electrical outlets.  
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Hard Drives  
Your system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch  
(SAS, SATA, or SSD) hard drives in 3.5-inch hot-swap hard drive carrier or  
cabled internal drives. Depending on your chassis, the hard drives are  
installed internally or at the front of the system (see Figure 3-1). Internal  
hard drives are connected to the system board or an optional controller card.  
Front-mounted hard drives are connected to a SAS backplane through  
hard-drive carriers and can be configured as hot-swappable.  
Removing a Drive Blank  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
1
2
If applicable, remove the front bezel. See "Front Bezel (Optional)" on  
page 77.  
Grasp the front of the hard-drive blank, press the release lever on the  
right side, and slide the blank out until it is free of the drive bay.  
See Figure 3-5.  
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Figure 3-5. Removing and Installing a Hard-Drive Blank  
1
2
1
hard-drive blank  
2
release lever  
Installing a Drive Blank  
Align the hard-drive blank with the drive bay and insert the blank into the  
drive bay until the release lever clicks into place. See Figure 3-5.  
Removing a Hard-Drive Carrier  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with the operating system.  
1
2
If applicable, remove the front bezel. See "Front Bezel (Optional)" on  
page 77.  
Using the RAID management software, prepare the hard drive for removal.  
Wait until the hard-drive indicators on the hard-drive carrier signal that  
the drive can be removed safely. See your storage controller  
documentation for information about hot-swap hard drive removal.  
If the hard drive has been online, the green activity/fault indicator flashes  
as the hard drive is powered down. When the hard-drive indicators are  
off, the hard drive is ready for removal. See Figure 1-3.  
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3
Press the release button and open the hard-drive carrier release handle to  
release the hard-drive carrier. See Figure 3-6.  
4
5
Slide the hard-drive carrier out of the hard-drive bay.  
Insert a drive blank in the vacated hard-drive bay. See "Installing a Drive  
Blank" on page 84.  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
Figure 3-6. Removing and Installing a Hard-Drive Carrier  
1
3
2
1
3
release button  
2
hard-drive carrier handle  
hard-drive carrier  
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Installing a Hard-Drive Carrier  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with the operating system.  
CAUTION: Combining SATA and SAS hard drives in the same system  
configuration is not supported.  
1
2
3
4
5
If applicable, remove the front bezel. See "Front Bezel (Optional)" on  
page 77.  
If a drive blank is present in the bay, remove it. See "Removing a Drive  
Blank" on page 83.  
Press the release button on the front of the hard-drive carrier and open the  
handle.  
With the lever on the hard-drive carrier open, slide the hard-drive carrier  
into the hard-drive bay until it contacts the backplane. See Figure 3-8.  
Close the hard-drive carrier handle to lock the hard drive in place.  
Removing a Hard Drive From a Hard-Drive Carrier  
CAUTION: Use only hard drives that have been tested and approved for use with  
the SAS/SATA backplane.  
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully  
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a  
partially installed carrier can damage the partially installed carrier's shield spring  
and make it unusable.  
Remove the screws from the slide rails on the hard-drive carrier and separate  
the hard drive from the carrier. See Figure 3-7.  
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Figure 3-7. Installing and Removing a Hard Drive  
2
1
4
3
1
3
screws (4)  
2
4
hard drive  
SAS/SATA screw hole  
hard-drive carrier  
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Installing a Hard Drive Into a Hard-Drive Carrier  
NOTE: If you are upgrading from a 2.5" hard drive to a 3.5" hard drive, you need to  
remove the inserts inside the carrier before installing the 3.5" hard drive in the  
carrier.  
1
2
Insert the hard drive into the hard-drive carrier with the connector end of  
the drive at the back. See Figure 3-7.  
Align the screw holes on the hard drive with the back set of holes on the  
hard-drive carrier.  
When aligned correctly, the back of the hard drive will be flush with the  
back of the hard-drive carrier.  
3
Attach the four screws to secure the hard drive to the hard-drive carrier.  
Removing a Cabled Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
4
Open the system. See "Opening the System" on page 78.  
Disconnect the data/power cable from the hard drive in the hard-drive bay.  
Lift the tab with the blue dot on the hard-drive bracket and slide the hard  
drive out of the bay. See Figure 3-8.  
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Figure 3-8. Removing and Installing a Cabled Hard Drive  
2
1
3
4
1
3
hard drive  
tab  
2
4
power/data cable  
drive bracket  
NOTE: If you are not replacing the hard drive, remove the drive from the drive  
bracket (see "Removing a Hard Drive From a Hard-Drive Bracket" on page 91) and  
insert the empty bracket back into the drive bay.  
5
Replace the system cover. See "Closing the System" on page 79.  
Installing a Cabled Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
Open the system. See "Opening the System" on page 78.  
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3
4
Remove the existing hard-drive bracket by lifting the tab with blue dot on  
the bracket and sliding the bracket up and out of the system.  
See Figure 3-8.  
Install the hard drive into the bracket. See "Installing a Hard Drive Into a  
Hard-Drive Bracket" on page 91.  
5
6
Slide the hard drive into the drive bay.  
Connect the power/data cable to the hard drive.  
•
•
If connecting to the integrated SATA controller (SATA hard drives  
only), connect the SATA data cable to the SATA_A connector on the  
system board.  
If connecting to a SAS RAID controller card (SAS or SATA hard  
drives), connect the data cable to the connector on the card edge.  
For information on installing a SAS controller card,  
s
ee "Installing an Expansion Card" on page 94.  
7
8
Replace the system cover. See "Closing the System" on page 79.  
Reconnect the system to the electrical outlet and turn on the system and  
attached peripherals.  
9
Enter the System Setup program and ensure that the hard drive’s  
controller is enabled. See "Entering the System Setup Program" on  
page 54.  
10 Exit the System Setup program and reboot the system.  
See the documentation that came with the hard drive for instructions on  
installing any software required for drive operation.  
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Removing a Hard Drive From a Hard-Drive Bracket  
Remove the screws from the slide rails on the hard-drive bracket and separate  
the hard drive from the bracket. See Figure 3-9.  
Figure 3-9. Removing and Installing a Hard Drive From a Hard-Drive Bracket  
1
2
3
4
1
3
screws (4)*  
2
4
hard drive  
hard-drive bracket  
SAS/SATA screw holes (4)  
*Screws are supplied along with the hard drives ordered from Dell.  
Installing a Hard Drive Into a Hard-Drive Bracket  
1
Insert the hard drive into the hard-drive bracket with the connector end of  
the drive at the back. See Figure 3-9.  
2
Align the screw holes on the hard drive with the back set of holes on the  
hard-drive bracket.  
When aligned correctly, the back of the hard drive will be flush with the  
back of the hard-drive bracket.  
3
Attach the four screws to secure the hard drive to the hard-drive bracket.  
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Expansion Card  
Expansion Card Installation Guidelines  
Your system supports two PCIe Generation 2 expansion cards installed on two  
expansion-card risers.  
•
•
•
•
Riser1: Supports PCIE_G2_x16 full-height half-length expansion card.  
Riser2: Supports PCIE_G2_x8 full-height half-length expansion card.  
The expansion-card slot is not hot-swappable.  
PCI Express Generation 1 and Generation 2 expansion cards are supported  
in the slot.  
CAUTION: To ensure proper cooling, only one of the two expansion cards can  
have a power consumption of greater than 15 W (up to 25 W maximum), not  
including the integrated storage controller.  
•
Table 3-1 provides a guide for installing expansion cards to ensure proper  
cooling and mechanical fit. The expansion cards with the highest priority  
should be installed first using the slot priority indicated. All other  
expansion cards should be installed in card priority and slot priority order.  
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Table 3-1. Expansion-Card Installation Priority  
Card  
Priority  
Card Description  
Slot Priority Maximum  
Allowed  
1
PERC S300 Modular  
3
1
1
1
1
2
2
2
2
2
2
2
2
2
SAS 6/iR Modular  
3
3
PERC H700 Adapter  
2
4
PERC H200 Adapter  
2
5
PERC H800 512 MB Adapter  
6 Gbps SAS HBA  
1,2  
1,2  
1,2  
1,2  
1,2  
1,2  
1,2  
1,2  
6
7
SAS 5/E Adapter  
8
QLE2562 FC8 Dual Channel HBA  
LPe12002 FC8 Dual Channel HBA  
QLE2560 FC8 Single Channel HBA  
LPe12000 FC8 Single Channel HBA  
9
10  
11  
12  
®
Quad port Intel x4 PCIe copper GbE  
NIC  
13  
14  
Dual port Intel x4 PCIe copper GbE NIC 1,2  
2
2
Dual port Brcm 5709 PCIe copper GbE  
NIC (Xinan-based) TOE  
1,2  
15  
16  
17  
Dual port Brcom 5709 PCIe copper GbE 1,2  
NIC (Xinan-based) TOE/Isoe  
2
2
2
Single port Intel x1 PCIe copper GbE  
NIC  
1,2  
1,2  
LSI2032 PCIe SCSI HBA  
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Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 78.  
Lift the expansion-card latch and remove the filler bracket.  
See Figure 3-10.  
5
Holding the expansion card by its edges, position the card so that the card-  
edge connector aligns with the expansion-card connector on the  
expansion-card riser. See Figure 3-10.  
6
7
Insert the card-edge connector firmly into the expansion-card connector  
until the card is fully seated.  
Replace the expansion-card latch. See Figure 3-10.  
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Figure 3-10. Installing and Removing an Expansion Card  
1
4
3
2
1
3
expansion-card latch  
filler bracket  
2
4
expansion card  
expansion-card riser  
8
Connect any cables to the expansion card.  
9
Close the system. See "Closing the System" on page 79.  
10 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals  
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Removing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
Open the system. See "Opening the System" on page 78.  
Disconnect all cables from the card.  
Lift the expansion-card latch. See Figure 3-10.  
Grasp the expansion card by its edges and carefully remove it from the  
connector on the expansion-card riser.  
6
7
If you are removing the expansion card permanently, install a metal filler  
bracket over the empty expansion-card slot opening.  
Replace the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
8
9
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Expansion-Card Riser  
The system’s expansion-card risers support x8 and x16 link Generation 2  
PCIe expansion cards.  
Removing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 96.  
4
To remove the expansion-card riser, press the release tab and lift the  
expansion-card riser from the connector on the chassis. See Figure 3-11.  
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Figure 3-11. Installing and Removing an Expansion-Card Riser  
1
2
5
4
3
1
3
5
expansion-card risers (2)  
expansion-card riser sockets (2)  
riser guides (2)  
2
4
expansion-card slot  
riser guide posts (2)  
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Installing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
Align the expansion-card riser with the riser guide posts on the system  
board. See Figure 3-11.  
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, reinstall the expansion card.  
See "Installing an Expansion Card" on page 94.  
4
5
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Internal USB Memory Key  
The USB memory key can be used as a boot device, security key, or mass  
storage device. To use the internal USB connector, the Internal USB Port  
option must be enabled in the Integrated Devices screen of the System Setup  
program.  
To boot from the USB memory key, you must configure the USB memory key  
with a boot image and then specify the USB memory key in the boot  
sequence in the System Setup program. See "Boot Settings Screen" on  
page 59. For information on creating a bootable file on the USB memory key,  
see the user documentation that accompanied the USB memory key.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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NOTE: To avoid interference with other components, the maximum allowable  
dimensions of the USB key are 24 mm (0.94") wide x 79 mm (3.11") long x 8.6 mm  
(0.33") high.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
6
Open the system. See "Opening the System" on page 78.  
Locate the USB connector on the control panel board. See Figure 6-1.  
Insert the USB memory key into the USB connector.  
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Figure 3-12. Removing and Installing a USB Memory Key  
1
2
1
USB memory key  
2
USB memory key connector  
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Cooling Shroud  
The system board shroud covers the processor, heat sink, and memory  
modules, and provides air flow to these components. Airflow is facilitated by  
the cooling fan modules, which are positioned directly beneath the cooling  
shroud. The power distribution board shroud covers the power distribution  
board behind the power supply bay.  
Removing the Cooling Shroud  
WARNING: The memory modules and heat sink can get very hot during normal  
operation. Ensure that the memory modules and heat sink have had sufficient time  
to cool before you touch it.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: Never operate your system with the cooling shroud removed. The  
system may get overheated quickly, resulting in shutdown of the system and loss of  
data.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening and Closing the System" on page 78.  
Remove the SAS backplane cables routed over the shroud from the system  
board.  
4
Hold the touch points and gently lift the shroud straight up and away from  
the system board. See Figure 3-13.  
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Figure 3-13. Installing and Removing the Cooling Shroud  
1
2
4
3
1
3
power distribution board shroud  
tabs (2)  
2
4
system board shroud  
fan bay numbers  
Installing the Cooling Shroud  
1
2
3
Orient the cooling shroud with the numbered fan bays as a guide.  
Align the cooling shroud posts with the slots on the system board.  
Push the cooling shroud down until all edges are secured to the system  
board.  
4
Close the system. See "Opening and Closing the System" on page 78.  
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Integrated Storage Controller Card  
Your system includes a dedicated expansion-card slot on the riser for an  
integrated SAS or PERC controller card that provides the integrated storage  
subsystem for your system’s internal hard drives. The controller supports SAS  
and SATA hard drives and also enables you to set up the hard drives in RAID  
configurations as supported by the version of the storage controller included  
with your system.  
Removing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card.  
See "Removing an Expansion Card" on page 96.  
4
5
6
Remove the second expansion-card riser.  
See "Removing an Expansion-Card Riser" on page 97.  
Press down on the card retention tab (marked with a blue dot) and pull the  
blue release tab.  
Remove the card from the storage controller card slot. See Figure 3-14.  
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Figure 3-14. Removing and Installing the Integrated Storage Controller Card  
2
1
4
3
1
3
integrated storage controller card  
connector  
2
4
integrated storage controller card  
alignment guides (2)  
release tab  
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Installing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card. See "Removing an Expansion  
Card" on page 96.  
4
To install the integrated storage controller card:  
a
b
c
Hold the card by its edges.  
Align the card with the alignment guides.  
Insert the card-edge connector firmly into the connector until the card  
is fully seated.  
5
6
Close the system. See "Opening and Closing the System" on page 78.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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System Memory  
Your system supports DDR3 unbuffered ECC DIMMs (UDIMMs) and  
registered ECC DIMMs (RDIMMs). DIMMs can be 1066 or 1333 MHz.  
The system contains six memory sockets organized into two DDR3 channels.  
The first socket of each channel is marked with white release levers.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following general  
guidelines when configuring your system memory.  
NOTE: Memory configurations that fail to observe these guidelines can prevent  
your system from starting and producing any video output.  
•
•
Except for memory channels that are unused, all populated memory  
channels must have identical configurations.  
Memory modules of different sizes can be mixed in sockets 1 to 6  
(for example, 2 GB and 4 GB), but all populated channels must have  
identical configurations.  
•
•
Memory modules are installed in the numeric order of the sockets  
beginning with 1 to 6.  
If memory modules with different speeds are installed, they will operate at  
the speed of the slowest installed memory module(s).  
Mode-Specific Guidelines  
Your system supports both single-channel and dual-channel modes. A  
minimal single-channel configuration of one 1 GB memory module is also  
supported in this mode.  
Table 3-2 shows sample memory configurations that follow the appropriate  
memory guidelines stated in this section. The samples show identical  
memory-module configurations and their physical and available memory  
totals. The table does not show mixed- or quad-rank memory-module  
configurations, nor does it address the memory speed considerations of any  
configuration.  
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Table 3-2. Sample UDIMM Memory Configuration  
Memory Sockets  
Memory  
Module Size  
1
2
Physical Memory  
(GB)  
3
4
5
6
1 GB  
2 GB  
4 GB  
X
X
X
1
2
4
X
X
X
X
X
X
X
X
X
X
X
2
4
8
X
X
X
X
X
4
8
X
X
16  
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Table 3-3. Sample RDIMM Memory Configuration  
Memory Sockets  
Memory  
Module Size  
1
2
Physical Memory  
(GB)  
3
4
5
6
1 GB  
X
X
X
X
1
2
4
6
X
X
X
X
X
X
X
X
X
2 GB  
X
X
X
X
2
4
X
X
X
X
X
X
X
8
X
X
12  
4 GB  
X
X
X
4
8
X
X
X
X
X
X
16  
8 GB  
X
X
32  
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Installing Memory Modules  
WARNING: The memory modules are hot to touch for some time after the system  
has been powered down. Allow time for the memory modules to cool before  
handling them. Handle the memory modules by the card edges and avoid touching  
the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 101.  
4
5
Locate the memory module sockets. See Figure 6-1.  
Press the ejectors on the memory module socket down and out, as shown  
in Figure 3-15, to allow the memory module to be inserted into the socket.  
6
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
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Figure 3-15. Installing and Removing a Memory Module  
1
2
3
1
3
memory module  
alignment key  
2
memory module socket ejectors (2)  
7
Align the memory module's edge connector with the alignment key of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
8
Press down on the memory module with your thumbs to lock the memory  
module into the socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
9
Repeat step 5 through step 8 of this procedure to install the remaining  
memory modules. See Table 3-2  
.
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10 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 102.  
11 Close the system. See "Closing the System" on page 79.  
12 Start up the system, press <F2> to enter the System Setup program, and  
check the System Memory setting on the main System Setup screen.  
The system should have already changed the value to reflect the newly  
installed memory.  
13 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 2 through step 12 of this procedure, checking to  
ensure that the memory modules are firmly seated in their sockets.  
14 Run the system memory test in the system diagnostics. See "Running the  
Embedded System Diagnostics" on page 162.  
Removing Memory Modules  
WARNING: The memory modules are hot to touch for some time after the system has  
been powered down. Allow time for the memory modules to cool before handling  
them. Handle the memory modules by the card edges and avoid touching the  
components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your product  
documentation, or as directed by the online or telephone service and support team.  
Damage due to servicing that is not authorized by Dell is not covered by your warranty.  
Read and follow the safety instructions that came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect the  
system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 101.  
4
5
Locate the memory module sockets. See Figure 6-1.  
Press down and out on the ejectors on each end of the socket until the memory  
module pops out of the socket. See Figure 3-15.  
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
6
Replace the cooling shroud. See "Installing the Cooling Shroud" on page 102.  
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7
8
Close the system. See "Closing the System" on page 79.  
Reconnect the system and peripherals to their power sources, and turn them  
on.  
Cooling Fans  
Your system contains five single-motor fans and provides cooling for the  
processor, expansion card, power supplies, and memory modules.  
NOTE: Hot-swap removal or installation of the fans is not supported.  
NOTE: In the event of a problem with a particular fan, the fan number is referenced  
by the system’s management software, allowing you to easily identify and replace  
the proper fan by noting the fan numbers on the fan assembly.  
Removing a Cooling Fan  
WARNING: The cooling fan can continue to spin for some time after the system  
has been powered down. Allow time for the fan to stop spinning before removing it  
from the system.  
WARNING: Do not attempt to operate the system without the cooling fan.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: The procedure for removing each individual fan module is the same.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud or power distribution board shroud as  
applicable. See "Cooling Shroud" on page 101.  
4
5
Disconnect the fan’s power cable from the system board. See Figure 3-16.  
Grasp the fan and slide it away from the fan assembly. See Figure 3-16.  
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Figure 3-16. Removing and Installing a Fan  
1
2
1
fan  
2
power cable  
Installing a Cooling Fan  
1
2
Ensure that the fan is oriented correctly.  
Orient the fan module so that the side with the power cable faces toward the  
back of the system.  
Lower the fan into the fan assembly until the fan is fully seated.  
See Figure 3-16.  
3
4
Connect the fan’s power cable to the power connector on the system board.  
Replace the cooling shroud or power distribution board shroud as applicable.  
See "Installing the Cooling Shroud" on page 102.  
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5
6
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on, including  
any attached peripherals.  
iDRAC6 Express Card (Optional)  
Installing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 96.  
4
5
6
Insert the notch on the Integrated Dell Remote Access Controller 6  
(iDRAC6) Express card into the clip on the system board.  
Align the front edge of the card with the connector on the system board.  
See Figure 6-1 for the location of the connector.  
Press the card down until it is fully seated. See Figure 3-17.  
When the front of the card is fully seated, the plastic standoff tab snaps  
over the edge of the holder.  
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Figure 3-17. Installing or Removing an iDRAC6 Express Card  
2
3
1
1
3
iDRAC6 Express card  
retention standoff tab  
2
iDRAC6 Express card connector  
7
If applicable, replace the expansion card. See "Installing an Expansion  
Card" on page 94.  
8
9
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Removing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 96.  
4
Pull back slightly on the retention standoff tab at the front edge  
of the card and gently lift the card off the retention standoff.  
See Figure 3-17.  
As the holder releases from the standoff, the connector under the card  
disengages from the system board connector.  
5
6
Angle the card so that the notch on the card slips through the clip on the  
system board.  
If applicable, replace the expansion card. See "Installing an Expansion  
Card" on page 94.  
7
8
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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iDRAC6 Enterprise Card (Optional)  
Installing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 96.  
4
5
6
Remove the plastic filler plug for the iDRAC6 Enterprise port from the  
system back panel.  
Angle the card so that the RJ-45 connector fits through the back-panel  
opening. See Figure 3-18.  
Align the front edge of the card with the two front plastic retention  
standoffs next to the iDRAC6 connector on the system board, and lower  
the card into place. See Figure 3-18.  
When the front of the card is fully seated, the plastic standoffs snap over  
the edge of the card.  
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Figure 3-18. Installing and Removing an iDRAC6 Enterprise Card  
5
1
4
2
3
1
3
5
VFlash SD card  
2
4
VFlash media slot  
iDRAC6 Enterprise card connector  
iDRAC6 Enterprise card  
retention standoff posts (2)  
7
If applicable, replace the expansion card. See "Installing an Expansion  
Card" on page 94.  
8
9
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Removing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
If present, disconnect the Ethernet cable from the iDRAC6 Enterprise  
card connector on the system back panel. See Figure 1-4.  
3
4
Open the system. See "Opening the System" on page 78.  
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 96.  
5
6
Remove the VFlash media card (if installed) from the iDRAC6 Enterprise  
card. See "Removing a VFlash Media Card" on page 120.  
Pull back slightly on the two tabs at the front edge of the card and gently  
lift the front edge of the card off of the retention standoffs.  
As the card releases from the standoffs, the connector under the card  
disengages from the system board connector.  
7
Slide the card away from the back of the system until the RJ-45 connector  
is clear of the back panel.  
8
9
Lift the card out of the system.  
If applicable, replace the expansion card. See "Installing an Expansion  
Card" on page 94.  
10 Replace the plastic filler plug over the port at the system back-panel.  
See "Back-Panel Features and Indicators" on page 19 for the port location.  
11 Close the system. See "Closing the System" on page 79.  
12 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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VFlash Media (Optional)  
The VFlash media card is a Secure Digital (SD) card that plugs into the  
optional iDRAC6 Enterprise card at the back corner of the system.  
Installing a VFlash Media Card  
1
2
Locate the VFlash media slot at the back corner of the system.  
With the label side facing up, insert the contact-pin end of the SD card  
into the card slot on the module.  
NOTE: The slot is keyed to ensure correct insertion of the card.  
3
Press inward on the card to lock it into the slot.  
Removing a VFlash Media Card  
To remove the VFlash media card, push inward on the card to release it, and  
pull the card from the card slot.  
Processor  
Removing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Prior to upgrading your system, download the latest system BIOS version  
on support.dell.com  
.
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 101.  
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WARNING: The heat sink and processor are hot to touch for some time after the  
system has been powered down. Allow the heat sink and processor to cool before  
handling them.  
CAUTION: Never remove the heat sink from a processor unless you intend to  
remove the processor. The heat sink is necessary to maintain proper thermal  
conditions.  
5
Using a #2 Phillips screwdriver, loosen one of the heat-sink retention  
screws. See Figure 3-19.  
6
7
8
Wait 30 seconds for the heat sink to loosen from the processor.  
Loosen the other heat-sink retention screws.  
Gently lift the heat sink off of the processor and set the heat sink aside  
with the thermal grease side facing up.  
CAUTION: The processor is held in its socket under strong pressure. Be aware  
that the release lever can spring up suddenly if not firmly grasped.  
9
Position your thumb firmly over the processor socket-release lever and  
release the lever from the locked position.  
10 Rotate the lever 90 degrees upward until the processor is released from the  
socket. See Figure 3-20.  
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Figure 3-19. Installing and Removing the Heat Sink  
2
1
1
heat-sink retention screws (4)  
2
heat sink  
11 Rotate the processor shield upward and out of the way. See Figure 3-20.  
12 Lift the processor out of the socket and leave the release lever up so that  
the socket is ready for the new processor.  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
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Figure 3-20. Installing and Removing a Processor  
1
6
2
3
4
5
1
3
5
processor  
2
4
6
notch in processor  
ZIF socket  
socket key  
processor shield  
socket-release lever  
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Installing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
If you are upgrading your processor, prior to upgrading your system,  
download and install the latest system BIOS version from  
support.dell.com. Follow the instructions included in the file download to  
install the update on your system.  
2
3
Unpack the processor if it has not been used previously.  
If the processor has already been used, remove any thermal grease from the  
top of the processor using a lint-free cloth.  
Align the processor with the socket keys on the ZIF socket.  
See Figure 3-20.  
CAUTION: Positioning the processor incorrectly can permanently damage the  
system board or the processor. Be careful not to bend the pins in the socket.  
4
With the release lever on the processor socket in the open position, align  
the processor with the socket keys and set the processor lightly in the  
socket.  
CAUTION: Do not use force to seat the processor. When the processor is  
positioned correctly, it engages easily into the socket.  
5
6
7
8
Close the processor shield.  
Rotate the socket-release lever down until it snaps into place.  
Using a clean lint-free cloth, remove the thermal grease from the heat sink.  
Open the grease packet included with your processor kit and apply thermal  
grease evenly to the center of the top of the new processor.  
CAUTION: Using excess thermal grease can cause grease to contact the  
processor shield, which can cause contamination of the processor socket.  
9
Place the heat sink on the processor. See Figure 3-19.  
10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.  
See Figure 3-19  
.
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11 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 102.  
12 Close the system. See "Closing the System" on page 79.  
13 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
14 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program" on page 54.  
15 Run the system diagnostics to verify that the new processor  
operates correctly.  
See "Running the Embedded System Diagnostics" on page 162 for  
information about running the diagnostics.  
Power Supplies  
Your system supports the following power supply modules:  
•
•
350 W (non-redundant power supply)  
400 W (redundant power supply)  
If two power supplies are installed, the second power supply provides  
hot-swappable, power redundancy. In redundant mode, the system distributes  
the power load across both power supplies to maximize efficiency. When a  
power supply is removed with the system powered on, the full power load is  
picked up by the remaining power supply.  
Removing a Redundant Power Supply  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: The system requires one power supply for normal operation. On  
power-redundant systems, remove and replace only one power supply at a time in  
a system that is powered on.  
1
Disconnect the power cable from the power source.  
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2
Disconnect the power cable from the power supply and remove the Velcro  
straps that bundle and secure the system cables.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
3
Press the release latch and pull the power supply straight out to release it  
from the power distribution board and clear the chassis.  
Figure 3-21. Removing and Installing a Redundant Power Supply  
1
2
3
1
3
power supply  
2
release latch  
power supply handle  
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Installing a Redundant Power Supply  
1
Verify that both power supplies are the same type and have the same  
maximum output power.  
NOTE: The maximum output power (shown in watts) is listed on the power  
supply label.  
2
3
If applicable, remove the power supply blank. See "Removing the Power  
Supply Blank" on page 127.  
Slide the new power supply into the chassis until the power supply is fully  
seated and the release latch snaps into place. See Figure 3-21.  
NOTE: If you unlatched the cable management arm in step 2 of the previous  
procedure, relatch it. For information about the cable management arm, see  
the system’s rack documentation.  
4
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
CAUTION: When connecting the power cable, secure the cable with the  
Velcro strap.  
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a  
system with two power supplies, allow several seconds for the system to recognize  
the power supply and determine its status. The power-supply status indicator turns  
green to signify that the power supply is functioning properly. See Figure 1-6.  
Removing the Power Supply Blank  
If you are installing a second power supply, remove the power supply blank in  
bay PS2 by pulling outward on the blank.  
CAUTION: To ensure proper system cooling, the power supply blank must be  
installed in power supply bay PS2 in a non-redundant configuration. Remove the  
power supply blank only if you are installing a second power supply.  
Installing the Power Supply Blank  
NOTE: Install the power supply blank only in power supply bay PS2.  
To install the power supply blank, align the blank with the power supply bay  
and insert the blank into the chassis until it clicks into place.  
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Removing a Non-Redundant Power Supply  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
Turn off the system and all attached peripherals.  
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the Velcro  
straps that bundle and secure the system cables.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
4
5
Open the system. See "Opening the System" on page 78.  
Disconnect all the power cables from the power supply to the system  
board, hard drives and optical drive. See Figure 3-22.  
6
Loosen the screw securing the power supply to the chassis and lift the  
power supply to remove it from the chassis. See Figure 3-22.  
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Figure 3-22. Removing and Installing a Non-Redundant Power Supply  
2
1
5
3
4
1
3
5
power supply  
2
4
screw  
8-pin power cable  
SATA power cable  
24-pin power cable  
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Installing a Non-Redundant Power Supply  
1
2
Open the system. See "Opening the System" on page 78.  
Place the power supply in the chassis. See Figure 3-22. Tighten the screw  
to secure the power supply to the chassis.  
3
Connect all the power cables to the system board, hard drive(s), and  
optical drive.  
4
5
Replace the system cover. See "Closing the System" on page 79.  
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
System Battery  
Replacing the System Battery  
WARNING: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. See your safety information for additional info.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System" on page 78.  
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Figure 3-23. Replacing the System Battery  
1
3
2
1
3
positive side of battery connector  
system battery  
2
negative side of battery connector  
3
Locate the battery socket. See Figure 6-1.  
CAUTION: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
4
5
To remove the battery, push the metal tab away from the battery until the  
battery pops out. See Figure 3-23.  
To install the new system battery, hold the battery with the “+” facing up,  
and aligned to the metal tab on the socket.  
6
7
8
Press the battery straight down into the socket until it snaps into place.  
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
9
Enter the System Setup program to confirm that the battery is operating  
properly. See "Entering the System Setup Program" on page 54.  
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10 Enter the correct time and date in the System Setup program's Time and  
Date fields.  
11 Exit the System Setup program.  
Control Panel Assembly  
NOTE: The LCD control panel assembly consists of two separate modules—the  
display module and the control panel circuit board. Use the following instructions to  
remove and install either module.  
Removing the Control Panel Board Assembly and the Control Panel  
Display Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If installed, remove the optional front bezel. See "Front Bezel (Optional)"  
on page 77.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
3
4
Open the system. See "Opening the System" on page 78.  
Disconnect the control panel cable at the back of the control panel board.  
See Figure 3-24.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage  
the cable.  
a
b
c
Press the metal tabs on the ends of the cable connector.  
Gently work the connector out of the socket.  
Remove the USB connector cable, the display module cable and the  
power cable.  
5
Remove the two screws that secure the control panel board to the system  
chassis and remove the board.  
This completes the removal procedure for the LED control panel.  
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6
Remove the two screws that secure the display module to the system  
chassis and remove the display module from the chassis cutout.  
Figure 3-24. Removing and Installing Control Panel Assembly (Optional)  
2
1
3
4
5
6
8
7
1
3
5
7
display module cable  
control panel data cable  
mounting screws  
2
4
6
8
control panel board  
internal USB Connector  
power cable  
front panel screw (2)  
LCD display module  
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Installing the Control Panel Board Assembly and the Control Panel  
Display Module  
For LED control panel, proceed to step 3. Insert the display module into the  
chassis cutout and secure with the two screws.  
1
2
Affix the replacement panel to the front of the display module.  
Align the slot in the control panel board with the standoff on the system  
chassis and secure with the two screws. See Figure 3-24. For LED control  
panel, skip step 4.  
3
4
5
6
Connect the display module cable to the control panel board.  
Connect the USB and control panel cables to the control panel board.  
Close the system. See "Closing the System" on page 79.  
If applicable, replace the optional front bezel. See "Front Bezel (Optional)"  
on page 77.  
7
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
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SAS Backplane  
Removing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System" on page 78.  
CAUTION: To prevent damage to the drives and backplane, you must remove the  
hard drives from the system before removing the backplane.  
CAUTION: You must note the number of each hard drive and temporarily label  
them before removal so that you can replace them in the same locations.  
3
4
5
6
Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 84.  
Disconnect the power cable from the SAS backplane.  
Disconnect the SAS data cables from the backplane. See Figure 3-25.  
Remove the optical drive cable, control panel cable, power cable, data  
cables, and USB cables.  
7
8
Press the two blue retention latches at either ends of the SAS backplane  
and lift it upwards and out of the retention hooks. Be careful to avoid  
damaging the other components on the face of the board. See Figure 3-25.  
Place the SAS backplane face down on a work surface.  
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Figure 3-25. Removing and Installing a SAS Backplane  
1
2
3
4
5
1
3
5
backplane retention latches (2)  
SAS A cable  
2
4
SAS backplane power cable  
SAS backplane  
SAS B cable  
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Installing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Install the SAS backplane:  
a
b
c
Lower the backplane into the system, being careful to avoid damaging  
components on the face of the board.  
Align the two blue retention latches on either ends with the guide  
posts on the system board. See Figure 3-25.  
Slide the backplane downward until the two blue retention latches  
snap into place.  
2
3
Connect the SAS data and power cables to the SAS backplane.  
Reconnect the other device cables that you may have removed to uninstall  
the SAS backplane.  
4
5
6
Install the hard drives in their original locations.  
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Power Distribution Board  
The power distribution board is located in your system directly behind the  
power supply fan modules. This feature provides additional cooling to the  
power supplies through the power distribution shroud that routes airflow to  
the power supplies. See Figure 3-26.  
Removing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
4
Remove the power supplies from the system. See "Removing a Redundant  
Power Supply" on page 125.  
Locate the power distribution board shroud cover and lift it out.  
See "Removing the Cooling Shroud" on page 101.  
Disconnect the power distribution cables from the system board  
(see "System Board" on page 141) and disconnect the fan cable connectors.  
Remove the two screws securing the power distribution board to the  
chassis and then lift the board out. See Figure 3-26.  
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Figure 3-26. Power Distribution Board  
1
6
2
5
4
3
1
3
5
screws (2)  
2
4
6
power supply cables (2)  
standoffs (2)  
power-distribution board  
fan module cable connectors (2)  
fan module power cables (2)  
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Replacing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Unpack the new power distribution board assembly.  
Align the power distribution board with the standoffs on the chassis.  
See Figure 3-26.  
3
4
Install the two screws that secure the power distribution board to the  
chassis. See Figure 3-26.  
Connect the power distribution cables to the system board (see "System  
Board" on page 141) and fan cable connectors to the power distribution  
board as shown in Figure 3-26.  
5
6
Locate the hinged interior catches on either side of the shroud and align  
and seat the power distribution board shroud, rotating it down and over  
the shroud. See "Installing the Cooling Shroud" on page 102.  
Orient the power distribution board with the fan markings on the cover  
aligned to the fan modules and replace the shroud. See "Installing the  
Cooling Shroud" on page 102.  
7
8
Close the system. See "Closing the System" on page 79.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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System Board  
Removing the System Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption  
key, you may be prompted to create a recovery key during program or system  
setup. Be sure to create and safely store this recovery key. If you replace this  
system board, you must supply the recovery key when you restart your system or  
program before you can access the encrypted data on your hard drives.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 101.  
4
5
Remove any expansion card. See "Removing an Expansion Card" on  
page 96.  
Remove the heat sink and the processor. See "Removing a Processor" on  
page 120.  
WARNING: The heat sink can get hot during operation. To avoid burns, ensure  
that the system has sufficient time to cool before removing the system board.  
6
7
8
9
Remove the system battery. See "Replacing the System Battery" on  
page 130.  
If installed, remove the iDRAC6 Enterprise card. See "Removing an  
iDRAC6 Enterprise Card" on page 119.  
If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6  
Express Card" on page 116.  
Disconnect all cables from the system board.  
10 Remove all the memory modules. See "Removing Memory Modules" on  
page 111.  
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NOTE: To ensure proper reinstallation of memory modules, record the  
memory module socket locations.  
11 Carefully route any loose cables away from the edges of the system board.  
12 Remove the nine screws securing the system board to the chassis and then  
slide the system board assembly toward the front of the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
13 Grasp the system board assembly by its edges and lift the assembly away  
from the chassis. See Figure 3-27.  
Figure 3-27. Removing and Installing the System Board  
1
2
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1
screws (9)  
2
system board assembly  
Installing the System Board  
1
2
Unpack the new system board.  
Remove the labels from the processor shield and affix them to the system  
identification panel on the front of the system. See Figure 1-1.  
3
Holding the system board by its edges, lower it into the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
4
5
6
7
Slightly lift up the front of the system board and maneuver the system  
board to the bottom of the chassis until it lays completely flat.  
Push the system board toward the back of the chassis until the board is in  
place.  
Tighten the ten screws that secure the system board to the chassis.  
See Figure 3-27.  
Transfer the processor and the heat sink to the new system board.  
See "Removing a Processor" on page 120 and "Installing a Processor" on  
page 124.  
8
9
Replace all the memory modules. See "Installing Memory Modules" on  
page 109.  
Connect the cables in the order listed below (see Figure 6-1 for the  
locations of the connectors on the system board):  
•
•
•
•
•
SATA interface cable, if applicable  
Control panel interface cable  
Optical drive power cable  
Control panel USB interface cable  
System board power cables  
10 Install the expansion card, if any. See "Installing an Expansion Card" on  
page 94.  
11 Replace the system battery. See "Replacing the System Battery" on  
page 130.  
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12 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an  
iDRAC6 Enterprise Card" on page 117.  
13 If applicable, reinstall the iDRAC6 Express card. See "Installing an  
iDRAC6 Express Card" on page 114.  
14 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 102.  
15 Close the system. See "Closing the System" on page 79.  
16 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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Troubleshooting Your System  
Safety First—For You and Your System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Troubleshooting System Startup Failure  
If your system halts during startup prior to video output, especially after  
installing an operating system or reconfiguring your system’s hardware, check  
for the following conditions:  
•
If you boot the system to the BIOS boot mode after installing an operating  
system from the UEFI Boot Manager, the system will hang. The reverse is  
also true. You must boot to the same boot mode in which you installed the  
operating system. See "Using the System Setup Program and UEFI Boot  
Manager" on page 53.  
•
Invalid memory configurations could cause the system to halt at startup  
without any video output. See "System Memory" on page 106.  
For all other startup issues, note the system messages that appear onscreen.  
See "System Messages" on page 38 for more information.  
Troubleshooting External Connections  
Ensure that all external cables are securely attached to the external  
connectors on your system before troubleshooting any external devices.  
See Figure 1-1 and Figure 1-4 for the front-panel and back-panel connectors  
on your system.  
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Troubleshooting the Video Subsystem  
1
2
3
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor.  
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 161.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 169.  
Troubleshooting a USB Device  
Use the following steps to troubleshoot a USB keyboard/mouse. For other  
USB devices, go to step 4.  
1
2
3
Disconnect the keyboard and mouse cables from the system briefly and  
reconnect them.  
Connect the keyboard/mouse to the USB port(s) on the opposite side of  
the system.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the non functioning USB ports are enabled.  
4
5
6
Replace the keyboard/mouse with another working keyboard/mouse.  
If the problem is resolved, replace the faulty keyboard/mouse.  
If the problem is not resolved, proceed to the next step to begin  
troubleshooting the other USB devices attached to the system.  
7
8
Power down all attached USB devices and disconnect them from the system.  
Restart the system and, if your keyboard is functioning, enter the system  
setup program. Verify that all USB ports are enabled. See "Integrated  
Devices Screen" on page 60.  
If your keyboard is not functioning, you can also use remote access. If the  
system is not accessible, see "Disabling a Forgotten Password" on page 168  
for instructions on setting the NVRAM_CLR jumper inside your system  
and restoring the BIOS to the default settings.  
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9
Reconnect and power on each USB device one at a time.  
10 If a device causes the same problem, power down the device, replace the  
USB cable, and power up the device.  
If the problem persists, replace the device.  
If all troubleshooting fails, see "Getting Help" on page 169.  
Troubleshooting a Serial I/O Device  
1
Turn off the system and any peripheral devices connected to the  
serial port.  
2
Swap the serial interface cable with another working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device.  
If the problem persists, see "Getting Help" on page 169.  
Troubleshooting a NIC  
1
2
3
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 161.  
Restart the system and check for any system messages pertaining to the  
NIC controller.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 21.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's  
documentation.  
•
Change the autonegotiation setting, if possible.  
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•
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
4
5
6
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NIC ports are  
enabled. See "Integrated Devices Screen" on page 60.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the documentation for each network  
device.  
7
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If all troubleshooting fails, see "Getting Help" on page 169.  
Troubleshooting a Wet System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the following components from the system. See "Installing  
System Components" on page 75.  
•
•
•
•
•
•
Hard drives  
USB memory key  
NIC hardware key  
VFlash media  
Expansion card and expansion-card riser  
iDRAC6 Enterprise card  
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•
•
•
•
•
•
iDRAC6 Express card  
Power supply  
Fans  
Processor and heat sink  
Memory modules  
System Battery  
4
5
6
7
Let the system dry thoroughly for at least 24 hours.  
Reinstall the components you removed in step 3.  
Close the system. See "Closing the System" on page 79.  
Reconnect the system to the electrical outlet and turn on the system.  
If the system does not start properly, see "Getting Help" on page 169.  
8
If the system starts properly, shut down the system and reinstall the  
expansion card that you removed. See "Installing an Expansion Card" on  
page 94.  
9
Restart the system.  
10 Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 161.  
If the tests fail, see "Getting Help" on page 169.  
Troubleshooting a Damaged System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Open the system. See "Opening the System" on page 78.  
Ensure that the following components are properly installed:  
•
•
•
Expansion card and expansion-card riser  
Power supply  
Fans  
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•
•
•
•
Processor and heat sink  
Memory modules  
Hard-drive brackets  
Cooling shroud  
3
4
5
6
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 79.  
Reconnect the system to the electrical outlet and turn on the system.  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics" on page 161.  
If the tests fail, see "Getting Help" on page 169  
.
Troubleshooting the System Battery  
NOTE: If the system is turned off for long periods of time (for weeks or months), the  
NVRAM may lose its system configuration information. This situation is caused by a  
defective battery.  
1
2
Re-enter the time and date through the System Setup program. See "Using  
the System Setup Program and UEFI Boot Manager" on page 53.  
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace  
the battery. See "Replacing the System Battery" on page 130.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 169.  
NOTE: Some software may cause the system time to speed up or slow down. If the  
system seems to operate normally except for the time kept in the System Setup  
program, the problem may be caused by software rather than by a defective  
battery.  
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Troubleshooting Power Supply  
CAUTION: At least one power supply must be installed for the system to operate.  
Operating the system with only one power supply installed for extended periods of  
time can cause the system to overheat.  
1
Reseat the power supply by removing and reinstalling it. See "Power  
Supplies" on page 125.  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly. The  
power indicator turns green to signify that the power supply is functioning  
properly.  
2
If the problem persists, replace the faulty power supply.  
If the problem is not resolved by replacing the power supply, see "Getting  
Help" on page 169.  
Troubleshooting System Cooling Problems  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Ensure that none of the following conditions exist:  
•
System cover, cooling shroud, drive blank, power-supply blank, or back  
filler bracket is removed.  
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
An individual cooling fan is removed or has failed. See "Troubleshooting a  
Fan" on page 152.  
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Troubleshooting a Fan  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
4
5
Locate the faulty fan indicated by the diagnostic software.  
Turn off the system and all attached peripherals.  
Open the system. See "Opening the System" on page 78.  
Reseat the fan's power cable.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the fan functions properly, close the system. See "Closing the System" on  
page 79.  
6
7
If the fan does not function, turn off the system and install a new fan.  
See "Cooling Fans" on page 112.  
Restart the system.  
If the problem is resolved, close the system. See "Closing the System" on  
page 79.  
If the replacement fan does not operate, see "Getting Help" on page 169  
.
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Troubleshooting System Memory  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: Invalid memory configurations can cause your system to halt at startup  
without video output. See "General Memory Module Installation Guidelines" on  
page 106 and verify that your memory configuration complies with all applicable  
guidelines.  
1
If the system is operational, run the appropriate online diagnostic test.  
See "Running the System Diagnostics" on page 161.  
If diagnostics indicates a fault, follow the corrective actions provided by  
the diagnostic program.  
2
3
If the system is not operational, turn off the system and attached  
peripherals, and unplug the system from the power source. Wait at least 10  
seconds and then reconnect the system to power.  
Turn on the system and attached peripherals and note the messages on the  
screen.  
Go to step 12 if an error message appears indicating a fault with a specific  
memory module.  
4
Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 57. Make any changes to the  
memory settings, if needed.  
If the memory settings match the installed memory but a problem is still  
indicated, go to step 12.  
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 78.  
Check the memory channels and ensure that they are populated correctly.  
See "General Memory Module Installation Guidelines" on page 106.  
8
Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 109.  
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9
Close the system. See "Closing the System" on page 79.  
10 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
11 Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 57.  
If the problem is not resolved, proceed with the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from the power source.  
13 Open the system. See "Opening the System" on page 78.  
14 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module.  
15 To troubleshoot an unspecified faulty memory module, replace the  
memory module in the first DIMM socket with a module of the same type  
and capacity. See "Installing Memory Modules" on page 109.  
16 Close the system. See "Closing the System" on page 79.  
17 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
18 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
19 If the memory problem is still indicated, repeat step 12 through step 18 for  
each memory module installed.  
If the problem persists after all memory modules have been checked,  
see "Getting Help" on page 169  
.
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Troubleshooting an Internal USB Key  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Enter the System Setup program and ensure that the USB key port is  
enabled. See "Integrated Devices Screen" on page 60.  
2
3
4
Turn off the system and attached peripherals.  
Open the system. See "Opening the System" on page 78.  
Locate the USB key and reseat it. See "Internal USB Memory Key" on  
page 99.  
5
6
Close the system. See "Closing the System" on page 79.  
Turn on the system and attached peripherals and check if the USB key is  
functioning.  
7
8
9
If the problem is not resolved, repeat step 2 and step 3.  
Insert a different USB key that you know works properly.  
Close the system. See "Closing the System" on page 79.  
10 Turn on the system and attached peripherals and check if the USB key is  
functioning.  
If the problem is not resolved, see "Getting Help" on page 169.  
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Troubleshooting an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Try using a different CD or DVD.  
Enter the System Setup program and ensure that the drive’s controller is  
enabled. See "Entering the System Setup Program" on page 54.  
3
4
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 161.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
5
6
Open the system. See "Opening the System" on page 78.  
Ensure that the interface cable is securely connected to the optical drive  
and to the controller.  
7
8
Ensure that a power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 79.  
If the problem is not resolved, see "Getting Help" on page 169  
.
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Troubleshooting a Tape Backup Unit  
NOTE: When troubleshooting a tape drive, see the tape drive documentation at  
support.dell.com/manuals or the documentation that shipped with the drive.  
1
2
3
Ensure that the tape drive is turned on.  
Try using a different tape cartridge.  
Ensure that the device drivers for the tape drive are installed and are  
configured correctly. See your tape drive documentation for more  
information about device drivers.  
4
5
Ensure that the tape drive's interface cable is fully connected to the  
external port on the controller card.  
For SCSI tape drives, verify that the tape drive is configured for a unique  
SCSI ID number and that the tape drive is terminated or not terminated,  
based on the interface cable used to connect the drive.  
See the documentation for the tape drive for instructions on selecting the  
SCSI ID number and enabling or disabling termination.  
6
Run the appropriate online diagnostics tests. See "Running the System  
Diagnostics" on page 161.  
7
8
If you cannot resolve the problem, see "Getting Help" on page 169.  
Reinstall the tape-backup software as instructed in the tape-backup  
software documentation. See your tape documentation for information  
about reinstalling the software and troubleshooting the tape drive.  
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Troubleshooting a Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
2
Run the appropriate online diagnostics test. See "Running the System  
Diagnostics" on page 161.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
If your system has a RAID controller card and your hard drives are  
configured in a RAID array, perform the following steps:  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing a  
Cabled Hard Drive" on page 88.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
3
4
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Restart the system, enter the System Setup program, and verify that the  
drives appear in the System Setup program. See "Entering the System  
Setup Program" on page 54.  
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Troubleshooting an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
1
2
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 161.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 78.  
Ensure that the expansion-card riser is firmly seated in its connector.  
See "Installing an Expansion Card" on page 94.  
5
Ensure that the expansion card is firmly seated in its connector.  
See "Installing an Expansion Card" on page 94.  
6
7
Close the system. See "Closing the System" on page 79.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
8
9
If the problem is not resolved, turn off the system and attached  
peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 78.  
10 Remove the expansion card. See "Removing an Expansion Card" on  
page 96.  
11 Close the system. See "Closing the System" on page 79.  
12 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 169.  
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Troubleshooting the Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 161.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 78.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 101.  
5
Ensure that the processor and heat sink are properly installed.  
See "Processor" on page 120.  
6
7
Close the system. See "Closing the System" on page 79.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
8
Run the appropriate online diagnostic test.  
If a problem is still indicated, see "Getting Help" on page 169.  
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Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test your  
system's hardware without requiring additional equipment or risking data  
loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Online Diagnostics  
To assess a system problem, first use the online diagnostics. Online  
Diagnostics is a suite of diagnostic programs, or test modules, that include  
diagnostic tests on chassis and storage components such as hard drives,  
physical memory, communications and printer ports, NICs, CMOS, and  
more. If you are unable to identify the problem using the online diagnostics,  
then use the embedded system diagnostics.  
The files required to run the online diagnostics for systems running supported  
®
®
Microsoft Windows and Linux operating systems are available at  
support.dell.com and on the CDs that came with your system. For  
information about using diagnostics, see the Dell Online Diagnostics User's  
Guide.  
Embedded System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow  
you to:  
•
•
•
•
•
Run tests individually or collectively  
Control the sequence of tests  
Repeat tests  
Display, print, or save test results  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached  
•
View help messages that briefly describe each test and its parameters  
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•
•
View status messages that inform you if tests are completed successfully  
View error messages that inform you of problems encountered during  
testing  
When to Use the Embedded System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the processor and the  
system's input/output devices are functioning, you can use the embedded  
system diagnostics to help identify the problem.  
Running the Embedded System Diagnostics  
The embedded system diagnostics program is run from the Life Cycle  
Controller screen.  
CAUTION: Use the embedded system diagnostics to test only your system. Using  
this program with other systems may cause invalid results or error messages.  
1
2
As the system boots, press <F10>.  
Click Diagnostics in the left pane and click Launch Diagnostics in the  
right pane.  
The Diagnostics menu allows you to run all or specific diagnostics tests or to  
exit.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window.  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction.  
Extended Test  
Performs a more thorough check of the system. This test  
can take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
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Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window allows you to select the device(s) to be tested, select specific options  
for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Click  
the (+) next to a device or module to view its components. Click (+) on any  
component to view the tests that are available. Clicking a device, rather than  
its components, selects all of the components of the device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
From the Diagnostics Options area, select the test(s) you want to run on a  
device.  
•
Non-Interactive Tests Only—Runs only tests that require no user  
intervention.  
•
•
•
•
Quick Tests Only—Runs only the quick tests on the device.  
Show Ending Timestamp—Time stamps the test log.  
Test Iterations—Selects the number of times the test is run.  
Log Output File Pathname—Enables you to specify the diskette drive or  
USB memory key where the test log file is saved. You cannot save the file to  
a hard drive.  
Viewing Information and Results  
The following tabs in the Customize window provide information about the  
test and the test results:  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
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•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — Displays parameters that you can set for the test.  
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Jumpers and Connectors  
This section provides specific information about the system jumpers. It also  
provides some basic information on jumpers and switches and describes the  
connectors on the system board.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system  
board. Table 6-1 lists the jumper settings.  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
(default)  
PWRD_EN  
The password feature is enabled  
(pins 2–4)  
The password feature is disabled  
(pins 4–6)  
(default)  
NVRAM_CLR  
The configuration settings are retained at  
system boot (pins 3–5)  
The configuration settings are cleared at the  
next system boot (pins 1–3)  
Jumpers and Connectors  
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System Board Connectors  
Figure 6-1. System Board Connectors  
4
1
3
2
21  
20  
19  
5
18  
17  
16  
15  
14  
6
13  
12  
11  
10  
9
8
7
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Item  
Connector  
PWRD_EN  
NVRAM_CLR  
RISER2  
RISER1  
iDRAC6 Enterprise  
iDRAC6 Express  
CPU  
Description  
1
Password enable jumper  
NVRAM clear jumper  
2
Expansion-card riser connector  
Expansion-card riser connector  
iDRAC6 Enterprise card connector  
iDRAC6 Express card connector  
Processor socket  
3
4
5
6
7
FAN1  
System fan 1 connector  
System fan 2 connector  
System fan 3 connector  
Memory module slot 5  
8
FAN2  
9
FAN3  
10  
5
3
Memory module slot 3  
1
Memory module slot 1 (white release lever)  
Memory module slot 6  
6
4
Memory module slot 4  
2
Memory module slot 2 (white release lever)  
4-pin power connector  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
12 V  
PWR_CONN  
CTRL_PNL  
SATA_A  
SATA_B  
SATA_C  
SATA_D  
USB_CONN  
BATTERY  
HD_ACT_CARD  
PCIE-G2-X4  
24-pin power connector  
Control panel connector  
SATA connector A  
SATA connector B  
SATA connector C  
SATA connector D  
Internal USB connector  
Battery socket  
Expansion-card cable connector  
Internal storage controller card connector  
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Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
and UEFI Boot Manager" on page 53. The password jumper enables these  
password features or disables them and clears any password(s) currently in  
use.  
CAUTION: See “Protecting Against Electrostatic Discharge” in the safety  
instructions that came with the system.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 78.  
Remove the jumper plug from the password jumper.  
See Figure 6-1 to locate the password jumper (labeled “PWRD_EN”) on  
the system board.  
4
5
Close the system. See "Closing the System" on page 79.  
Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug removed. However, before you assign a new  
system and/or setup password, you must install the jumper plug.  
NOTE: If you assign a new system and/or setup password with the jumper plug  
still removed, the system disables the new password(s) the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
9
Open the system. See "Opening the System" on page 78.  
Install the jumper plug on the password jumper.  
Close the system. See "Closing the System" on page 79.  
10 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
11 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Assigning  
a Setup Password" on page 70.  
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Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
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Index  
cooling fans, 112  
B
troubleshooting, 152  
back-panel features and  
indicators, 19  
cooling shroud  
installing, 102  
removing, 101  
battery (system)  
replacing, 130  
cover  
bezel, 77  
closing, 79  
opening, 78  
blank  
hard drive, 83  
power supply, 127  
BMC  
D
configuring, 72  
damaged systems  
troubleshooting, 149  
Dell  
C
contacting, 169  
cabling  
diagnostics  
optical drive, 80  
advanced testing options, 163  
when to use, 162  
CD drive  
troubleshooting, 156  
DIMMs  
CD/DVD drive  
See memory modules (DIMMs).  
See optical drive.  
drive blank  
installing, 84  
removing, 83  
chassis intrusion switch, 76  
contacting Dell, 169  
control panel assembly  
LCD panel features, 14  
removing, 132  
E
error messages, 54  
expansion card  
cooling fan  
replacing, 113  
Index  
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installing, 94  
I
removing, 96  
iDRAC Configuration Utility, 73  
iDRAC6 Enterprise Card, 117  
iDRAC6 Express Card, 114  
troubleshooting, 159  
expansion cards  
SAS controller, 103  
indicators  
back-panel, 19  
NIC, 21  
expansion slot, 92  
power, 22  
F
installing  
front-panel features and  
indicators, 12  
cooling shroud, 102  
expansion card, 94  
expansion-card riser, 99  
hard drive (cabled), 89  
hard drive (hot-pluggable), 86  
hard drive blank, 84  
memory modules, 109  
optical drive, 80  
G
guidelines  
connecting external devices, 21  
expansion card installation, 92  
memory installation, 106  
power supply blank, 127  
processor, 124  
SAS backplane board, 137  
SAS controller, 105  
system board, 141  
H
hard drive  
troubleshooting, 158  
hard drives (cabled)  
installing, 89  
J
jumpers (system board), 165  
removing, 88  
hard drives (hot-pluggable)  
installing, 86  
K
removing, 84  
keyboards  
heat sink, 122  
troubleshooting, 146  
Index  
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L
P
LCD panel  
features, 14  
menus, 16  
password  
disabling, 168  
setup, 70  
system, 68  
phone numbers, 169  
M
POST  
memory  
accessing system features, 11  
troubleshooting, 153  
power indicators, 22  
memory modules (DIMMs)  
configuring, 106  
power supplies  
indicators, 22  
installing, 109  
removing, 125, 128  
replacing, 127, 130  
removing, 111  
messages  
power supply  
error messages, 54  
status LCD, 25  
system, 38  
troubleshooting, 151  
power supply blank, 127  
warning, 52  
processor  
removing, 120, 124  
See processor.  
troubleshooting, 160  
upgrades, 120  
N
NIC  
indicators, 21  
NICs  
R
troubleshooting, 147  
removing  
bezel, 77  
control panel assembly, 132  
cooling shroud, 101  
cover, 78  
O
optical drive  
installing, 80  
expansion card, 96  
hard drive (cabled), 88  
hard drive blank, 83  
hard drives (hot-pluggable), 84  
options  
system setup, 55  
Index  
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memory modules, 111  
power supply, 125, 128  
power supply blank, 127  
processor, 120, 124  
contacting Dell, 169  
system  
closing, 79  
opening, 78  
SAS backplane board, 135  
SAS controller, 103  
system board  
installing, 143  
jumpers, 165  
removing, 141  
system board, 141  
replacing  
cooling fan, 113  
power supply, 127, 130  
system battery, 130  
system cooling  
troubleshooting, 151  
system features  
accessing, 11  
running the system  
diagnostics, 161  
system messages, 38  
system password, 68  
S
system setup  
options, 55  
safety, 145  
SAS backplane board  
installing, 137  
system setup program  
boot settings, 59  
removing, 135  
entering, 54  
integrated devices options, 60  
keystroke, 54  
SAS controller card  
installing, 105  
memory settings, 57  
PCI IRQ assignments, 61  
power management options, 62  
processor settings, 57  
SATA settings, 58  
removing, 103  
SAS hard drive. See hard drive.  
SATA hard drive. See hard drive.  
securing your system, 63, 69  
setup password, 70  
serial communications  
options, 61  
slots  
system security options, 63  
See expansion slots.  
system setup screens  
main, 55  
startup  
accessing system features, 11  
support  
Index  
174  
Download from Www.Somanuals.com. All Manuals Search And Download.  
back-panel connectors, 19  
T
USB key  
tape drive  
troubleshooting, 155  
troubleshooting, 157  
telephone numbers, 169  
TPM security, 63  
V
troubleshooting, 155  
CD drive, 156  
VFlash media, 120  
video  
cooling fan, 152  
damaged system, 149  
expansion card, 159  
external connections, 145  
hard drive, 158  
troubleshooting, 146  
W
internal USB key, 155  
keyboard, 146  
warning messages, 52  
wet system  
memory, 153  
troubleshooting, 148  
NIC, 147  
power supply, 151  
processor, 160  
system cooling, 151  
tape drive, 157  
video, 146  
wet system, 148  
U
UEFI Boot Manager  
entering, 65  
main screen, 66  
System Utilities screen, 67  
UEFI Boot Manager Screen, 66  
upgrades  
processor, 120  
USB device  
Index  
175  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
176  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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