Dell Server DR715 User Manual
Dell™ PowerEdge™ T605 Systems  
Hardware Owner’s Manual  
Download fwromwWww.wd.eSolml .acnouamls.c|oms.uApll Mp aonruta.lsdSeelalrc. hc oAnmd Download.  
Contents  
1
About Your System  
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11  
11  
Other Information You May Need .  
Accessing System Features During Startup.  
12  
Front-Panel Features and Indicators  
Back-Panel Features and Indicators  
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13  
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15  
Connecting External Devices.  
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16  
Power Indicator Codes  
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17  
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NIC Indicator Codes .  
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LCD Status Messages .  
Solving Problems Described by LCD Status  
Messages.  
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31  
32  
Removing LCD Status Messages.  
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System Messages .  
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32  
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41  
Warning Messages  
Diagnostics Messages  
Alert Messages .  
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Contents  
3
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2
Using the System Setup Program  
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43  
Entering the System Setup Program .  
Responding to Error Messages.  
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43  
43  
44  
Using the System Setup Program.  
System Setup Options  
Main Screen  
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56  
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Memory Information Screen .  
CPU Information Screen  
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SATA Configuration Screen.  
Integrated Devices Screen .  
Serial Communication Screen  
System Security Screen  
Exit Screen .  
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System and Setup Password Features.  
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56  
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59  
Using the System Password  
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Using the Setup Password .  
Disabling a Forgotten Password.  
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60  
Baseboard Management Controller  
Configuration.  
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60  
61  
61  
Entering the BMC Setup Module .  
BMC Setup Module Options .  
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3
Installing System Components  
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63  
64  
Recommended Tools .  
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Inside the System.  
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64  
Front Drive Bezel .  
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66  
66  
66  
Removing the Front Drive Bezel  
Installing the Front Drive Bezel .  
4
Contents  
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Removing an Insert on the Front Drive Bezel  
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67  
67  
Installing an Insert on the Front Drive Bezel .  
Opening the System .  
Closing the System.  
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71  
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Removing and Installing Blank Drive EMI Fillers.  
Cooling Shrouds .  
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72  
72  
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74  
75  
Removing the Expansion Card Shroud .  
Removing the Processor Shroud .  
Installing the Processor Shroud .  
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Installing the Expansion Card Shroud  
Power Supplies  
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81  
Removing a Redundant Power Supply .  
Installing a Redundant Power Supply  
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Removing a Non-redundant Power Supply  
Installing a Non-redundant Power Supply .  
Hard Drives.  
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82  
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91  
Hard Drive Installation Guidelines .  
Removing a Hard Drive .  
Installing a Hard Drive  
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Removing a Hot-plug Hard Drive .  
Installing a Hot-plug Hard Drive  
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Removing a Hot-plug Hard Drive Blank  
Installing a Hot-plug Hard Drive Blank .  
Diskette Drive .  
Removing the Diskette Drive .  
Installing a Diskette Drive  
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91  
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94  
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Contents  
5
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Optical and Tape Drives .  
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97  
97  
Removing an Optical or Tape Drive .  
Installing an Optical or Tape Drive .  
101  
Expansion Cards .  
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107  
107  
110  
Removing an Expansion Card.  
Installing an Expansion Card .  
SAS Controller Card .  
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111  
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114  
Installing a SAS Controller Card  
Removing a SAS Controller Card .  
RAID Battery .  
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114  
115  
116  
Installing a RAID Battery .  
Removing a RAID Battery.  
Configuring the Boot Device.  
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117  
RAC Card .  
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117  
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119  
Removing the RAC Card  
Installing a RAC Card .  
Internal USB Memory Key Connector .  
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120  
Installing the Optional Internal USB  
Memory Key.  
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120  
Integrated TOE .  
Cooling Fans .  
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122  
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126  
Removing the Expansion Card Fan .  
Installing the Expansion Card Fan  
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Removing the System Fan.  
Installing the System Fan .  
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System Memory  
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127  
General Memory Module Installation  
Guidelines .  
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127  
6
Contents  
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Memory Sparing Support.  
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128  
130  
132  
Installing Memory Modules  
Removing Memory Modules .  
Processors .  
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133  
133  
136  
Removing a Processor .  
Installing a Processor  
System Battery .  
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138  
Replacing the System Battery  
Chassis Intrusion Switch  
138  
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141  
141  
142  
Removing the Chassis Intrusion Switch .  
Installing the Chassis Intrusion Switch  
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Power Supply Distribution Board .  
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143  
143  
147  
Removing the Power Supply Distribution  
Board .  
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Installing the Power Supply Distribution  
Board .  
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SAS/SATA Backplane .  
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148  
148  
150  
Removing the SAS/SATA Backplane .  
Installing the SAS/SATA Backplane  
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Control Panel (Service-only Procedure)  
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151  
151  
153  
Removing the Control Panel  
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Installing the Control Panel.  
System Board (Service Only Procedure)  
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153  
153  
156  
Removing the System Board .  
Installing the System Board  
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Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
4
Troubleshooting Your System  
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159  
159  
Safety First—For You and Your System  
Start-Up Routine .  
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159  
Checking the Equipment .  
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160  
160  
160  
161  
163  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem .  
Troubleshooting the Keyboard .  
Troubleshooting the Mouse.  
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Troubleshooting Serial I/O Problems  
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164  
165  
165  
Troubleshooting a Serial I/O Device  
Troubleshooting a USB Device .  
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Troubleshooting a NIC .  
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167  
168  
169  
170  
171  
Troubleshooting a Wet System.  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Redundant Power Supplies .  
Troubleshooting System Cooling Problems .  
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172  
Troubleshooting a Fan  
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173  
Troubleshooting System Memory  
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174  
176  
177  
179  
180  
181  
Troubleshooting an Internal USB Key .  
Troubleshooting a Diskette Drive .  
Troubleshooting an Optical Drive .  
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Troubleshooting a SCSI Tape Drive .  
Troubleshooting a Hard Drive . .  
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8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting a Hot-plug Hard Drive .  
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183  
185  
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189  
Troubleshooting a SAS or SAS RAID Controller  
Troubleshooting Expansion Cards.  
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Troubleshooting the Microprocessors  
5
Running the System Diagnostics  
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193  
193  
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194  
194  
Using Dell PowerEdge Diagnostics .  
System Diagnostics Features . .  
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When to Use the System Diagnostics .  
Running the System Diagnostics  
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System Diagnostics Testing Options  
Using the Custom Test Options  
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195  
195  
195  
196  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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197  
197  
System Board Jumpers and Connectors  
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SAS/SATA Backplane Board Connectors .  
201  
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Getting Help  
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205  
Contacting Dell  
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205  
Contents  
9
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Glossary  
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207  
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Index  
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10  
Contents  
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About Your System  
This section describes the physical, firmware, and software interface features  
that provide and ensure the essential functioning of your system. The  
physical connectors on your system’s front and back panels provide  
convenient connectivity and system expansion capability. The system  
firmware, programs, and operating systems monitor the system and  
component status and alert you when a problem arises. System conditions  
can be reported by any of the following:  
•
•
•
•
•
Front or back panel indicators  
System messages  
Warning messages  
Diagnostics messages  
Alert messages  
This section describes each type of message, lists the possible causes, and  
provides steps to resolve any problems indicated by a message. The system  
indicators and features are illustrated in this section.  
Other Information You May Need  
CAUTION: The Product Information Guide provides important safety and  
regulatory information. Warranty information may be included within this  
document or as a separate document.  
•
•
•
•
•
The Getting Started Guide provides an overview of system features, setting  
up your system, and technical specifications.  
CDs included with your system provide documentation and tools for  
configuring and managing your system.  
Systems management software documentation describes the features,  
requirements, installation, and basic operation of the software.  
Operating system documentation describes how to install (if necessary),  
configure, and use the operating system software.  
Documentation for any components you purchased separately provides  
information to configure and install these options.  
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•
Updates are sometimes included with the system to describe changes to  
the system, software, and/or documentation.  
NOTE: Always check for updates on support.dell.com and read the updates  
first because they often supersede information in other documents.  
•
Release notes or readme files may be included to provide last-minute  
updates to the system or documentation or advanced technical reference  
material intended for experienced users or technicians.  
Accessing System Features During Startup  
Table 1-1 describes keystrokes that may be entered during startup to access  
system features. If your operating system begins to load before you enter the  
keystroke, allow the system to finish booting, and then restart your system  
and try again.  
Table 1-1. Keystrokes for Accessing System Features  
Keystroke Description  
<F2>  
Enters the System Setup program (see "Entering the System Setup  
Program" on page 43).  
<F10>  
<F11>  
<F12>  
Opens the utility partition, allowing you to run the system diagnostics  
(see "Running the System Diagnostics" on page 193).  
Enters the boot mode selection screen, allowing you to choose a boot  
device.  
Starts PXE boot.  
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management  
Utility, which allows access to the system event log (SEL) and  
configuration of the remote access controller (RAC) card (see the BMC  
User’s Guide for more information on setup and use of BMC).  
<Ctrl+C> This keystroke enters the SAS Configuration Utility (see your SAS  
controller User’s Guide for more information).  
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this  
keystroke enters the RAID configuration utility. For more information,  
see the documentation for your SAS controller card.  
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Table 1-1. Keystrokes for Accessing System Features (continued)  
Keystroke Description  
<Ctrl+S> If you have PXE support enabled through the System Setup Program  
(see "Integrated Devices Screen" on page 51), this keystroke allows you  
to configure NIC settings for PXE boot. For more information, see the  
documentation for your integrated NIC.  
Front-Panel Features and Indicators  
Figure 1-1 shows the controls, indicators, and connectors located on the  
system's front panel. Table 1-2 provides component descriptions.  
Figure 1-1. Front-Panel Features and Indicators  
7
6
8
5
4
3
2
1
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Table 1-2. Front-Panel Components  
Item  
1
Component  
Icon  
Description  
3.5-inch drive bay  
Holds an optional diskette drive.  
2
lower 5.25-inch drive  
bay  
Holds an optional optical or tape  
backup unit drive.  
3
4
upper 5.25-inch drive  
bay  
Holds an optical drive.  
power button  
The power button controls the DC  
power supply output to the system.  
NOTE: If you turn off the system using  
the power button and the system is  
running an ACPI-compliant operating  
system, the system performs a  
graceful shutdown before the power  
is turned off. If the system is not  
running an ACPI-compliant operating  
system, the power is turned off  
immediately after the power button is  
pressed.  
5
NMI button  
Used to troubleshoot software and  
device driver errors when using  
certain operating systems. This  
button can be pressed using the end  
of a paper clip.  
Use this button only if directed to  
do so by qualified support personnel  
or by the operating system's  
documentation.  
6
System identification  
button  
The identification buttons on the  
front and back panels can be used to  
locate a particular system within a  
rack. When one of these buttons is  
pushed, the LCD panel on the front  
and the blue system status indicator  
on the back blink until one of the  
buttons is pushed again.  
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Table 1-2. Front-Panel Components (continued)  
Item  
Component  
Icon  
Description  
7
LCD panel  
Provides system ID, status  
information, and system error  
messages.  
The LCD lights blue during normal  
system operation. Both the system  
management software and the  
identification buttons located on  
the front and back of the system can  
cause the LCD to flash blue to  
identify a particular system.  
The LCD lights amber when the  
system needs attention, and the  
LCD panel displays an error code  
followed by descriptive text.  
NOTE: If the system is connected to  
AC power and an error has been  
detected, the LCD lights amber  
regardless of whether the system has  
been powered on.  
8
USB connectors (2)  
Connects USB 2.0-compliant  
devices to the system.  
Back-Panel Features and Indicators  
Figure 1-2 shows the controls, indicators, and connectors located on the  
system's back panel.  
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Figure 1-2. Back-Panel Features and Indicators  
6
5
4
3
2
1
1
3
5
expansion card slots (5)  
USB connectors (5)  
video connector  
2
4
6
NIC connector  
serial connector  
power connector(s)  
Connecting External Devices  
When connecting external devices to your system, follow these guidelines:  
•
Most devices must be connected to a specific connector and device drivers  
must be installed before the device operates properly. (Device drivers are  
normally included with your operating system software or with the device  
itself.) See the documentation that accompanied the device for specific  
installation and configuration instructions.  
•
Always attach an external device while your system and the device are  
turned off. Next, turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
See "Using the System Setup Program" on page 43 for information about  
enabling, disabling, and configuring I/O ports and connectors.  
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Power Indicator Codes  
The power button on the front panel controls the power to the system from  
the system's power supplies. The power indicator lights green when the  
system is on.  
The indicators on the redundant power supplies show whether power is  
present or whether a power fault has occurred (see Figure 1-3). Table 1-3 lists  
the power supply indicator codes.  
Table 1-3. Redundant Power Supply Indicators  
Indicator  
Power supply status Green indicates that the power supply is operational and  
providing DC power to the system.  
Function  
Power supply fault  
AC line status  
Amber indicates a problem with the power supply.  
Green indicates that a valid AC source is connected to the  
power supply and is operational.  
Figure 1-3. Redundant Power Supply Indicators  
1
2
3
1
3
power supply status  
(DC out is operational)  
2
power supply fault  
AC line status (AC in is operational)  
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NIC Indicator Codes  
Each NIC on the back panel has an indicator that provides information on  
network activity and link status (see Figure 1-4). Table 1-4 lists the NIC  
indicator codes.  
Figure 1-4. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
Table 1-4. NIC Indicator Codes  
Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
The NIC is connected to a valid link partner on the  
network.  
Activity indicator is  
amber blinking  
Network data is being sent or received.  
LCD Status Messages  
The system's control panel LCD provides status messages to signify when the  
system is operating correctly or when the system needs attention.  
The LCD lights blue to indicate a normal operating condition, and lights  
amber to indicate an error condition. The LCD scrolls a message that  
includes a status code followed by descriptive text. Table 1-5 lists the LCD  
status messages that can occur and the probable cause for each message. The  
LCD messages refer to events recorded in the System Event Log (SEL). For  
information on the SEL and configuring system management settings, see  
the systems management software documentation.  
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CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
NOTE: If your system fails to boot, press the System ID button for at least five  
seconds until an error code appears on the LCD. Record the code, then see "Getting  
Help" on page 205.  
Table 1-5. LCD Status Messages  
Code  
Text  
Causes  
Corrective Actions  
N/A  
SYSTEM NAME  
A 62-character string that  
This message is for  
can be defined by the user in information only.  
the System Setup program.  
You can change the  
The SYSTEM NAME system ID and name in  
displays under the following the System Setup  
conditions:  
program (see "Entering  
the System Setup  
• The system is powered on.  
Program" on page 43).  
• The power is off and  
active errors are displayed.  
E1000 FAILSAFE,  
Check the system event log See "Getting Help" on  
Call Support for critical failure events.  
page 205.  
E1114 Temp Ambient Ambient system  
temperature is out of  
See "Troubleshooting  
System Cooling  
acceptable range.  
Problems" on page 172.  
E1118 CPU Temp  
Interface  
The BMC is unable to  
Turn off power to the  
determine the processor(s) system and restart the  
temperature status. system. If the problem  
Consequently, the BMC persists, see "Getting  
increases the processor fan Help" on page 205.  
speed to maximum  
as a precautionary measure.  
E1210 CMOS Batt  
CMOS battery is missing, or See "Troubleshooting the  
the voltage is out of  
acceptable range.  
System Battery" on  
page 170.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1211 ROMB Batt  
RAID battery is either  
missing, bad, or unable to  
recharge due to thermal  
issues.  
Reseat the RAID battery  
connector (see "Installing  
a RAID Battery" on  
page 115, and  
"Troubleshooting System  
Cooling Problems" on  
page 172).  
E1214 ## PwrGd  
E1216  
Specified voltage regulator See "Getting Help" on  
has failed.  
page 205.  
E1217  
E121A 8V PwrGd  
8V voltage regulator has  
failed.  
Recycle power to the  
system or clear the SEL. If  
the problem persists, see  
"Getting Help" on  
page 205.  
E121D 1.2V VM Dual 1.2V voltage regulator for  
PwrGd the VM dual signal has  
failed.  
Recycle power to the  
system or clear the SEL. If  
the problem persists, see  
"Getting Help" on  
page 205.  
E1227 Linear PwrGd Linear voltage regulator(s) See "Getting Help" on  
has failed. Represents status page 205.  
of multiple voltage  
regulators used in the video  
and LOM circuitry.  
E1229 CPU # VCORE  
Processor # VCORE voltage See "Getting Help" on  
regulator has failed. page 205.  
E122A CPU VTT PwrGd Processor # VTT voltage has See "Getting Help" on  
exceeded the allowable page 205.  
voltage range.  
E122D CPU # VDDIO  
1.0V PwrGd  
Processor # VDDIO voltage See "Getting Help" on  
has exceeded the allowable page 205.  
voltage range.  
20  
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Table 1-5. LCD Status Messages (continued)  
Code Text Causes  
Corrective Actions  
E122E CPU # VDDA  
Processor # VDDA voltage See "Getting Help" on  
has exceeded the allowable page 205.  
voltage range.  
E122F 2.5V PwrGd  
2.5V voltage regulator has  
failed.  
See "Getting Help" on  
page 205.  
E1231 1.2V HTCORE  
PwrGd  
1.2V HTCORE voltage  
regulator has failed.  
See "Getting Help" on  
page 205.  
E1232 VDD 12V PS#  
PwrGd  
The specified power supply If removed, reinsert the  
has failed or has been power supply into the bay  
removed from the bay while and reconnect to power.  
the system was on.  
For component failures,  
see "Getting Help" on  
page 205.  
E1233 Cabled PS  
PwrGd  
Power supply voltage  
regulator failed.  
See "Getting Help" on  
page 205.  
E1234 PCIX-12V  
PwrGd  
PCI-X -12V voltage regulator See "Getting Help" on  
has failed.  
page 205.  
E1235 USB 1.8V  
1.8V voltage regulator for  
See "Getting Help" on  
page 205.  
Linear PwrGd the USB linear has failed.  
E1236 VID 1.8V Mem Linear memory 1.8V voltage See "Getting Help" on  
Linear PwrGd regulator has failed. page 205.  
E1237 VID 1.2V  
1.2V video voltage regulator See "Getting Help" on  
Linear PwrGd has failed.  
page 205.  
E1238 VID 1.8V  
1.8V video voltage regulator See "Getting Help" on  
Linear PwrGd has failed.  
page 205.  
E1239 2.5VAux LOM  
Aux 2.5V voltage regulator See "Getting Help" on  
Linear PwrGd for LOM1 has failed.  
page 205.  
E123A 1.2VAux LOM  
1.2V voltage regulator for  
See "Getting Help" on  
page 205.  
Linear PwrGd LOM has failed.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E123C Planar LOM  
PwrGd  
Voltage regulator for the  
Recycle power to the  
integrated LOM has failed. system or clear the SEL. If  
the problem persists, see  
"Getting Help" on  
page 205.  
E1310 RPM Fan ##  
RPM of specified cooling  
fan is out of acceptable  
operating range.  
See "Troubleshooting  
System Cooling  
Problems" on page 172.  
E1313 Fan  
Redundancy  
The system is no longer fan- Check control panel LCD  
redundant. Another fan for additional scrolling  
failure will put the system at messages (see  
risk of over-heating. "Troubleshooting System  
Cooling Problems" on  
page 172).  
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Table 1-5. LCD Status Messages (continued)  
Code  
E1414 CPU #  
Thermtrip  
Text  
Causes  
Specified microprocessor is See "Troubleshooting  
out of acceptable System Cooling  
temperature range and has Problems" on page 172. If  
Corrective Actions  
halted operation.  
the problem persists,  
ensure that the  
microprocessor heat sinks  
are properly installed (see  
"Troubleshooting the  
Microprocessors" on  
page 189).  
NOTE: The LCD continues  
to display this message  
until the system’s power  
cable is disconnected and  
reconnected to the AC  
power source, or the SEL is  
cleared using either Server  
Assistant or the BMC  
Management Utility. See  
the Dell OpenManage™  
Baseboard Management  
Controller User’s Guide for  
information about these  
utilities.  
E1418 CPU #  
Presence  
Specified processor is  
missing or bad, and the  
See "Troubleshooting the  
Microprocessors" on  
system is in an unsupported page 189.  
configuration.  
E141C CPU Mismatch Processors are in a  
Ensure that your  
configuration unsupported processors match and  
by Dell.  
conform to the type  
described in the  
Microprocessor Technical  
Specifications outlined in  
your system’s Getting  
Started Guide.  
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Table 1-5. LCD Status Messages (continued)  
Code Text Causes  
Corrective Actions  
E141F CPU Protocol The system BIOS has  
reported a processor  
See "Getting Help" on  
page 205.  
protocol error.  
E1421 CPU Init  
The system BIOS has  
reported a processor  
initialization error.  
See "Getting Help" on  
page 205.  
E1422 CPU Machine  
Chk  
The system BIOS has  
reported a machine check  
error.  
See "Getting Help" on  
page 205.  
E1610 PS # Missing No power is available from See "Troubleshooting  
the specified power supply; Redundant Power  
specified power supply is  
improperly installed or  
faulty.  
Supplies" on page 171.  
E1614 PS # Status  
No power is available from See "Troubleshooting  
the specified power supply; Redundant Power  
specified power supply is  
improperly installed or  
faulty.  
Supplies" on page 171.  
E1618 PS #  
Predictive  
Power supply voltage is out See "Troubleshooting  
of acceptable range;  
specified power supply is  
improperly installed or  
faulty.  
Redundant Power  
Supplies" on page 171.  
E161C PS # Input  
Lost  
Power source for specified  
Check the AC power  
power supply is unavailable, source for the specified  
or out of acceptable range. power supply. If the  
problem persists, see  
"Troubleshooting  
Redundant Power  
Supplies" on page 171.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1620 PS # Input  
Range  
Power source for specified  
Check the AC power  
power supply is unavailable, source for the specified  
or out of acceptable range. power supply. If the  
problem persists, see  
"Troubleshooting  
Redundant Power  
Supplies" on page 171.  
E1624 PS Redundancy The power supply subsystem See "Troubleshooting  
is no longer redundant. If  
the last supply fails, the  
system will go down.  
Redundant Power  
Supplies" on page 171.  
E1625 PS AC Current Power source is out of  
acceptable range.  
Check the AC power  
source.  
E1710 I/O Channel  
Chk  
The system BIOS has  
reported an I/O channel  
check.  
See "Getting Help" on  
page 205.  
E1711 PCI PERR B## The system BIOS has  
Remove and reseat the  
D## F##  
reported a PCI parity error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCI configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 187.  
PCI PERR Slot The system BIOS has  
Remove and reseat the  
#
reported a PCI parity error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in the specified PCIe slot.  
"Troubleshooting  
Expansion Cards" on  
page 187.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1712 PCI SERR B## The system BIOS has  
Remove and reseat the  
D## F##  
reported a PCI system error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCI configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 187.  
PCI SERR Slot The system BIOS has  
Remove and reseat the  
#
reported a PCI system error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in the specified slot.  
"Troubleshooting  
Expansion Cards" on  
page 187.  
E1714 Unknown Err  
The system BIOS has  
determined that there has  
been an error in the system,  
but is unable to determine  
its origin.  
See "Getting Help" on  
page 205.  
E171F PCIE Fatal  
Err B## D##  
F##  
The system BIOS has  
Remove and reseat the  
reported a PCIe fatal error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in PCIe configuration space "Troubleshooting  
at bus ##, device ##,  
function ##.  
Expansion Cards" on  
page 187.  
PCIE Fatal  
Err Slot #  
The system BIOS has  
Remove and reseat the  
reported a PCIe fatal error PCIe expansion cards. If  
on a component that resides the problem persists, see  
in the specified slot.  
"Troubleshooting  
Expansion Cards" on  
page 187.  
E1810 HDD ## Fault The SAS subsystem has  
See "Troubleshooting a  
determined that hard drive Hard Drive" on page 181.  
## has experienced a fault.  
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Table 1-5. LCD Status Messages (continued)  
Code Text Causes  
Corrective Actions  
E1811 HDD ## Rbld  
Abrt  
The specified hard drive has See "Troubleshooting a  
experienced a rebuild abort. Hard Drive" on page 181.  
If the problem persists,  
see your RAID  
documentation.  
E1812 HDD ##  
Removed  
The specified hard drive has Information only.  
been removed from the  
system.  
E1914 DRAC5 Conn2  
Cbl  
DRAC 5 cable is missing or Reconnect the cable (see  
disconnected.  
"Installing a RAC Card"  
on page 119).  
E1915 IO55 HTSink  
Missing  
Heat sink sensor reports that See "Getting Help" on  
the chipset IO55 heat sink is page 205.  
missing.  
MCP55 Htsink  
Missing  
Heat sink sensor reports that  
the chipset MCP heat sink is  
missing.  
E1A14 SAS Cable A  
E1A15 SAS Cable B  
E1A15 SAS Cable C  
SAS cable A is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
If the problem persists,  
see "Getting Help" on  
page 205.  
SAS cable B is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
If the problem persists,  
see "Getting Help" on  
page 205.  
SAS cable C is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
If the problem persists,  
see "Getting Help" on  
page 205.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E1A15 SAS Cable D  
SAS cable D is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
If the problem persists,  
see "Getting Help" on  
page 205.  
E1A18 PDB Ctrl  
Cable  
Control cable for the power Reseat the cable. If the  
distribution board (PDB) is problem persists, replace  
missing or bad.  
cable.  
If the problem persists,  
see "Getting Help" on  
page 205.  
E1A19 12V Cable  
Fault  
Power cable for the PDB or Reseat the cable. If the  
cabled power supply is problem persists, replace  
missing or bad. They system cable.  
will not turn on.  
If the problem persists,  
see "Getting Help" on  
page 205.  
E1B01 USB#  
Overcurrent  
Device plugged in the  
Reseat the device cable. If  
specified USB port caused the problem persists,  
an overcurrent condition.  
replace or remove the  
device.  
E2010 No Memory  
No memory is installed in  
the system.  
Install memory (see  
"Installing Memory  
Modules" on page 130).  
E2011 Mem Config  
Err  
Memory detected, but is not See "Troubleshooting  
configurable. Error detected System Memory" on  
during memory page 174.  
configuration.  
E2012 Unusable  
Memory  
Memory is configured, but See "Troubleshooting  
not usable. Memory System Memory" on  
subsystem failure. page 174.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
The system BIOS failed to See "Troubleshooting  
copy its flash image into System Memory" on  
memory. page 174.  
Corrective Actions  
E2013 Shadow BIOS  
Fail  
E2014 CMOS Fail  
CMOS failure. CMOS RAM See "Getting Help" on  
not functioning properly.  
DMA controller failure.  
page 205.  
E2015 DMA  
Controller  
See "Getting Help" on  
page 205.  
E2016 Int  
Controller  
Interrupt controller failure. See "Getting Help" on  
page 205.  
E2017 Timer Fail  
Timer refresh failure.  
See "Getting Help" on  
page 205.  
E2018 Prog Timer  
Programmable interval  
timer error.  
See "Getting Help" on  
page 205.  
E2019 Parity Error Parity error.  
See "Getting Help" on  
page 205.  
E201A SIO Err  
E201B Kybd  
SIO failure.  
See "Getting Help" on  
page 205.  
Keyboard controller failure. See "Getting Help" on  
page 205.  
Controller  
E201C SMI Init  
System management  
interrupt (SMI)  
See "Getting Help" on  
page 205.  
initialization failure.  
E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on  
page 205.  
E201E POST Mem Test BIOS POST memory test  
failure.  
See "Troubleshooting  
System Memory" on  
page 174. If problem  
persists, see "Getting  
Help" on page 205.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
E201F DRAC Config  
Dell remote access  
controller (DRAC)  
configuration failure.  
Check screen for specific  
error messages.  
Ensure that DRAC cables  
and connectors are  
properly seated. If  
problem persists, see your  
DRAC documentation.  
E2020 CPU Config  
Processor configuration  
failure.  
Check screen for specific  
error messages.  
E2021 Memory  
Population  
Incorrect memory  
Check screen for specific  
error messages (see  
configuration. Memory  
population order incorrect. "Troubleshooting System  
Memory" on page 174).  
E2022 POST Fail  
General failure after video. Check screen for specific  
error messages.  
E2110 MBE DIMM # & One of the DIMMs in the  
See "Troubleshooting  
System Memory" on  
has had a memory multi-bit page 174.  
error (MBE).  
#
set implicated by "# & #"  
E2111 SBE Log  
The system BIOS has  
See "Troubleshooting  
Disable DIMM disabled memory single-bit System Memory" on  
#
error (SBE) logging, and will page 174.  
not resume logging further  
SBEs until the system is  
restarted. "#" represents the  
DIMM implicated by the  
BIOS.  
E2112 Mem Spare  
DIMM #  
The system BIOS has spared See "Troubleshooting  
the memory because it has System Memory" on  
determined that the  
memory had too many  
errors. "# & #" represents  
the DIMM pair implicated  
by the BIOS.  
page 174.  
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Table 1-5. LCD Status Messages (continued)  
Code  
Text  
Causes  
Corrective Actions  
I1910 Intrusion  
System cover has been  
removed.  
Information only.  
I1911 >3 ERRs Chk  
Log  
LCD overflow message.  
Check the SEL for details  
on the events.  
A maximum of three error  
messages can display  
sequentially on the LCD.  
The fourth message displays  
as the standard overflow  
message.  
I1912 SEL Full  
I1915 Video Off  
System Event Log is full of Clear the log by deleting  
events, and is unable to log event entries.  
any more events.  
The video has been turned Information only.  
off by the RAC remote user.  
(LCD lights with  
a blue or amber  
background.)  
I1916 Video Off in The video will be turned off Information only.  
##  
in xx seconds by the RAC  
remote user.  
(LCD lights with  
a blue or amber  
background.)  
W1228 ROMB Batt <  
24hr  
Warns predictively that the Replace RAID battery  
RAID battery has less than (see "Installing a RAID  
24 hours of charge left.  
Battery" on page 115).  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary" on page 207.  
Solving Problems Described by LCD Status Messages  
The code and text on the LCD can often specify a very precise fault condition  
that is easily corrected. For example, if the code E1418 CPU_1_Presence  
appears, you know that a microprocessor is not installed in socket 1.  
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In contrast, you might be able to determine the problem if multiple related  
errors occur. For example, if you receive a series of messages indicating  
multiple voltage faults, you might determine that the problem is a failing  
power supply.  
Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For example, if temperature for a component goes out of range,  
the LCD displays the fault; when the temperature returns to the acceptable  
range, the message is removed from the LCD. For other faults, you must take  
action to remove the message from the display:  
•
Clear the SEL — You can perform this task remotely, but you will lose the  
event history for the system.  
•
Power cycle — Turn off the system and disconnect it from the electrical  
outlet; wait approximately ten seconds, reconnect the power cable, and  
restart the system.  
Any of these actions will remove fault messages, and return the status  
indicators and LCD colors to the normal state. Messages will reappear under  
the following conditions:  
•
The sensor returns to a normal state but fails again, resulting in a new SEL  
entry.  
•
•
The system is reset and new error events are detected.  
A failure is recorded from another source that maps to the same display  
entry.  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system. Table 1-3 lists the system messages that can occur and the  
probable cause and corrective action for each message.  
NOTE: If you receive a system message that is not listed in Table 1-3, check the  
documentation for the program that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
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CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
Table 1-6. System Messages  
Message  
Causes  
Corrective Actions  
Alert! Redundant Redundant memory was set See "General Memory  
memory disabled! to enable in CMOS, but the Module Installation  
Memory  
configuration  
does not support memory.  
redundant  
current configuration does  
Guidelines" on page 127 for  
memory configuration  
information. If the problem  
persists, see  
not support redundant  
memory.  
"Troubleshooting System  
Memory" on page 174.  
Alert!  
A spare rank event occurred See "General Memory  
Redundancy was  
previously lost.  
Power cycle  
required to  
reconfigure  
redundant  
during the previous boot.  
Module Installation  
Guidelines" on page 127 for  
memory configuration  
information. If the problem  
persists, see  
"Troubleshooting System  
Memory" on page 174.  
memory.  
Attempting to  
update Remote  
Configuration.  
Please wait...  
Remote Configuration  
request has been detected  
and is being processed.  
Wait until the process is  
complete.  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update. If  
problem persists, see  
"Getting Help" on page 205.  
Caution!  
NVRAM_CLR jumper is  
Remove NVRAM_CLR  
jumper (see Figure 6-1 for  
jumper location).  
NVRAM_CLR jumper installed. CMOS has been  
is installed on  
system board.  
cleared.  
Decreasing  
Faulty or improperly installed See "Troubleshooting System  
available memory memory modules.  
Memory" on page 174.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Error: Remote  
Access  
Controller  
initialization  
failure  
The Remote Access  
Ensure that the Remote  
Controller failed to initialize. Access Controller is properly  
installed (see "Installing a  
RAC Card" on page 119).  
Error 8602 -  
The mouse cable connector Check the connection from  
Auxiliary Device is loose or improperly  
mouse cable to the system. If  
the problem persists, try  
another mouse, or see  
Failure  
connected, or the mouse is  
defective.  
Verify that mouse  
and keyboard are  
securely  
"Getting Help" on page 205.  
attached to  
correct  
connectors.  
Fatal Error  
caused a system  
reset:  
A fatal system error occurred Check the SEL for  
and caused the system to information that was logged  
restart.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 159 for  
any faulty components  
Please check the  
system event log  
for details  
specified in the SEL.  
Gate A20 failure Faulty keyboard controller;  
faulty system board.  
See "Getting Help" on  
page 205.  
General failure  
The operating system is  
unable to carry out the  
command.  
This message is usually  
followed by specific  
information. Note the  
information, and take the  
appropriate action to resolve  
the problem.  
Keyboard  
Controller  
failure  
Faulty keyboard controller;  
faulty system board.  
See "Getting Help" on  
page 205.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Keyboard data  
line failure  
Keyboard cable connector is Check the keyboard  
loose or improperly  
connection to the system. If  
connected, defective  
keyboard, or defective  
keyboard/mouse controller.  
the problem persists, try  
another keyboard, or see  
"Getting Help" on page 205.  
Keyboard stuck  
key failure  
Keyboard fuse has Overcurrent has been  
See "Getting Help" on  
page 205.  
failed  
detected at the keyboard  
connector.  
Manufacturing  
mode detected  
System is in manufacturing Restart to take the system  
mode. out of manufacturing mode.  
Memory address  
line failure at  
address, read  
value expecting  
value  
Faulty or improperly installed See "Troubleshooting System  
memory modules.  
Memory" on page 174.  
Memory double  
word logic  
failure at  
address, read  
value expecting  
value  
Memory odd/even  
logic failure at  
address, read  
value expecting  
value  
Memory  
write/read  
failure at  
address, read  
value expecting  
value  
Memory tests  
terminated by  
keystroke  
POST memory test  
terminated by pressing the  
spacebar.  
Information only.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
More than one RAC More than one RAC card has Remove additional RAC  
detected, system been detected.  
halted  
card(s). You may only have a  
maximum of one RAC card  
installed (see "Installing a  
RAC Card" on page 106).  
No boot device  
available  
Faulty or missing optical  
Use a bootable USB key, CD,  
drive subsystem, hard drive, or hard drive. If the problem  
or hard-drive subsystem, or persists, see  
no bootable USB key  
installed.  
"Troubleshooting an Internal  
USB Key" on page 176 and  
"Troubleshooting a Hard  
Drive" on page 181. See  
"Entering the System Setup  
Program" on page 43 for  
information on setting the  
order of boot devices.  
No boot sector on Incorrect configuration  
Check the hard-drive  
configuration settings in the  
System Setup program (see  
"Entering the System Setup  
Program" on page 43). If  
necessary, install the  
hard drive  
settings in System Setup  
program, or no operating  
system on hard drive.  
operating system on your  
hard drive (see your  
operating system  
documentation).  
No timer tick  
interrupt  
Faulty system board.  
See "Getting Help" on  
page 205."  
PCI BIOS failed  
to install  
PCIe device BIOS (Option Reseat the expansion card(s).  
ROM) checksum failure Ensure that all appropriate  
detected during shadowing. cables are securely connected  
to the expansion card(s). If  
Cables to expansion card(s)  
the problem persists, see  
loose; faulty or improperly  
"Troubleshooting Expansion  
installed expansion card(s).  
Cards" on page 187.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
PCIe Fatal Error PCI Express fatal errors  
Reseat the PCIe card in the  
caused a system  
reset: Slot X  
occurred during the previous specified slot number (see  
boot.  
"Installing an Expansion  
Card" on page 110). If the  
problem persists, see  
Embedded  
Bus#XX/Dev#XX/Fu  
ncX  
"Getting Help" on page 205.  
Please check the  
system event log  
for details  
Plug & Play  
Configuration  
Error  
Error encountered in  
initializing PCIe device;  
faulty system board.  
Install the NVRAM_CLR  
jumper and restart the  
system. See Figure 6-1 for  
jumper location. If the  
problem persists, see  
"Troubleshooting Expansion  
Cards" on page 187.  
Read fault  
The operating system cannot Replace the USB medium or  
read from the hard drive or device. Ensure that the USB  
USB device, the system could or hard drive cables are  
not find a particular sector on properly connected. See  
Requested sector  
not found  
the disk, or the requested  
sector is defective.  
"Troubleshooting a USB  
Device" on page 165, or  
"Troubleshooting a Hard  
Drive" on page 181 for the  
appropriate drive(s) installed  
in your system.  
Remote  
System unable to process  
Remote Configuration  
request.  
Retry Remote Configuration.  
configuration  
update attempt  
failed  
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Table 1-6. System Messages (continued)  
Message  
ROM bad checksum Expansion card improperly  
= address installed or faulty.  
Causes  
Corrective Actions  
Reseat the expansion card(s).  
Ensure that all appropriate  
cables are securely connected  
to the expansion card(s). If  
the problem persists, see  
"Troubleshooting Expansion  
Cards" on page 187.  
SATA PORT x drive SATA port x was turned on in See "Troubleshooting a Hard  
not found  
setup, but a drive was not  
Drive" on page 181 for the  
appropriate drive(s) installed  
in your system.  
found.  
Sector not found Faulty hard drive, USB  
device, or USB medium.  
See "Troubleshooting a USB  
Device" on page 165 or  
"Troubleshooting a Hard  
Drive" on page 181 for the  
appropriate drive(s) installed  
in your system.  
Seek error  
Seek operation  
failed  
Shutdown failure Shutdown test failure.  
See "Troubleshooting System  
Memory" on page 174.  
Spare bank  
enabled  
DIMM sparing has been  
enabled.  
Information only.  
The amount of  
Memory has been added or If memory has been added or  
system memory has removed or a memory  
changed module may be faulty.  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module (see  
"Troubleshooting System  
Memory" on page 174).  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
This system  
supports only  
Opteron(TM) 2000  
series  
Microprocessor(s) is not  
supported by the system.  
Install a supported  
microprocessor or  
microprocessor combination  
(see "Installing a Processor"  
on page 136).  
processors  
Time-of-day  
clock stopped  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery" on page 170.  
Time-of-day not  
set - please run settings; faulty system  
SETUP program  
Incorrect Time or Date  
Check the Time and Date  
settings (see "Entering the  
System Setup Program" on  
page 43). If the problem  
persists, replace the system  
battery (see "System Battery"  
on page 138).  
battery.  
Timer chip  
counter 2 failed  
Faulty system board.  
See "Getting Help" on  
page 205.  
TPM  
System will now restart.  
Information only.  
configuration  
operation  
honored  
TPM failure  
A Trusted Platform Module See "Getting Help" on  
(TPM) function has failed. page 205.  
TPM operation is Configuration change has  
pending. Press I been requested.  
to Ignore or M to  
Press I to continue system  
boot. Press M to modify the  
TPM setting and restart.  
Modify to allow  
this change and  
reset the system.  
Unexpected  
DIMMs are improperly  
Reseat the DIMMs (see  
interrupt in  
protected mode  
seated or the keyboard/mouse "Troubleshooting System  
controller chip has failed.  
Memory" on page 174). If the  
problem persists, see  
"Getting Help" on page 205.  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Unsupported CPU  
combination  
Microprocessor(s) is not  
supported by the system.  
Install a supported  
microprocessor or  
microprocessor combination  
(see "Processors" on  
page 133).  
Unsupported CPU  
stepping  
detected  
Utility  
partition not  
available  
The <F10> key was pressed Create a utility partition on  
during POST, but no utility the boot hard drive (see the  
partition exists on the boot CDs that came with your  
hard drive.  
system).  
Warning: A fatal A fatal system error occurred Check the SEL for  
error has caused and caused the system to information that was logged  
system reset!  
Please check the  
system event log!  
restart.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 159 for  
any faulty components  
specified in the SEL.  
Warning! No micro Micro code update failed.  
code update  
loaded for  
Update the BIOS firmware  
(see "Getting Help" on  
page 205).  
processor n  
Warning: The  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration (see  
"General Memory Module  
Installation Guidelines" on  
page 127). If the problem  
persists, see  
installed memory configuration.  
configuration is  
not optimal. For  
more information  
on valid memory  
configurations,  
please see the  
"Troubleshooting System  
Memory" on page 174.  
system  
documentation on  
support.dell.com  
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Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Write fault  
Faulty USB device, USB  
medium, optical drive  
See "Troubleshooting a USB  
Device" on page 165,  
Write fault on  
selected drive  
assembly, hard drive, or hard- "Troubleshooting an Internal  
drive subsystem.  
USB Key" on page 176, and  
"Troubleshooting a Hard  
Drive" on page 181.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary" on page 207.  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
hard drive, a message will warn you that you may lose all data on the hard  
drive. Warning messages usually interrupt the task and require you to respond  
by typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the program or the operating  
system. For more information, see the documentation that accompanied the  
operating system or program.  
Diagnostics Messages  
The system diagnostic utilities produce messages from diagnostic tests run on  
your system. See "Running the System Diagnostics" on page 193 for more  
information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation.  
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Using the System Setup Program  
After you set up your system, run the System Setup program to familiarize  
yourself with your system configuration and optional settings. Record the  
information for future reference.  
You can use the System Setup program to:  
•
Change the system configuration stored in NVRAM after you add, change,  
or remove hardware  
•
•
•
Set or change user-selectable options—for example, the time or date  
Enable or disable integrated devices  
Correct discrepancies between the installed hardware and configuration  
settings  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
NOTE: To ensure an orderly system shutdown, see the documentation that  
accompanied your operating system.  
Responding to Error Messages  
You can enter the System Setup program by responding to certain error  
messages. If an error message appears while the system is booting, make a  
note of the message. Before entering the System Setup program, see "System  
Messages" on page 32 for an explanation of the message and suggestions for  
correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to send a  
message the first time you start your system.  
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Using the System Setup Program  
Table 2-1 lists the keys that you use to view or change information on the  
System Setup program screens and to exit the program.  
Table 2-1. System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and Cycles through the settings in a field. In many  
right arrows  
<Esc>  
fields, you can also type the appropriate value.  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
System Setup Options  
Main Screen  
When you enter the System Setup program, the main System Setup program  
screen appears (see Figure 2-1).  
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Figure 2-1. Main System Setup Program Screen  
Table 2-2 lists the options and descriptions for the information fields that  
appear on the main System Setup program screen.  
NOTE: The options for the System Setup program change based on the system  
configuration.  
NOTE: The System Setup program defaults are listed under their respective  
options, where applicable.  
Table 2-2. System Setup Program Options  
Option  
Description  
System Time  
System Date  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
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Table 2-2. System Setup Program Options (continued)  
Option  
Description  
Memory Information  
Displays a screen to view memory information and to  
configure certain memory features (see Table 2-3).  
CPU Information  
Displays information related to microprocessors (speed,  
cache size, and so on). See Table 2-4.  
SATA Configuration  
Enables or disables a Serial Advanced Technology  
Attachment (SATA) device (such as hard drive, CD drive,  
or DVD drive). See "SATA Configuration Screen" on  
page 50.  
Boot Sequence  
Determines the order in which the system searches for  
boot devices during system startup. Available options can  
include the diskette drive, CD drive, hard drives, and  
network. If you have installed a RAC, additional options  
such as virtual floppy and virtual CD-ROM may be  
present.  
NOTE: System boot is not supported from an external device  
attached to a SAS or SCSI adapter. See support.dell.com for  
the latest support information about booting from external  
devices.  
Hard-Disk Drive  
Sequence  
Determines the order in which the system searches the  
hard drives during system startup. The selections depend  
on the hard drives installed in your system.  
USB Flash Drive  
Emulation Type  
(Auto default)  
Determines the emulation type for a USB flash drive. Hard  
disk allows the USB flash drive to act as a hard drive.  
Floppy allows the USB flash drive to act as a removable  
diskette drive. Auto automatically chooses an emulation  
type.  
Boot Sequence Retry  
Enables or disables the Boot Sequence Retry feature.  
When set to Enabled, the system re-attempts the boot  
sequence after a 30-second timeout if the previous boot  
attempt failed.  
(Disabled default)  
Integrated Devices  
Displays a screen to configure the system’s integrated  
devices.  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of  
the integrated devices on the PCI bus, and any installed  
expansion cards that require an IRQ.  
46  
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Table 2-2. System Setup Program Options (continued)  
Option Description  
Serial Communication Displays a screen to configure serial communication,  
external serial connector, fail-safe baud rate, remote  
terminal type, and redirection after boot.  
Embedded Server  
Management  
Displays a screen to configure the front-panel LCD options  
and to set a user-defined LCD string.  
System Security  
Displays a screen to configure the system password and  
setup password features (see Table 2-8). For further  
information, see "Using the System Password" on page 56  
and "Using the Setup Password" on page 59.  
Keyboard NumLock  
Determines whether your system starts up with the  
NumLock mode activated on 101- or 102-key keyboards  
(does not apply to 84-key keyboards).  
(On default)  
Report Keyboard Errors Enables or disables reporting of keyboard errors during the  
(Report default)  
POST. Select Report for host systems that have keyboards  
attached. Select Do Not Report to suppress all error  
messages relating to the keyboard or keyboard controller  
during POST. This setting does not affect the operation of  
the keyboard itself if a keyboard is attached to the system.  
Memory Information Screen  
Table 2-3 lists the descriptions for the information fields that appear on the  
Memory Information screen.  
Table 2-3. Memory Information Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of system memory.  
Displays the type of system memory.  
Displays the system memory speed.  
Displays the amount of video memory.  
System Memory Testing  
Specifies whether system memory tests are run at system  
boot. Options are Enabled and Disabled.  
Using the System Setup Program  
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Table 2-3. Memory Information Screen (continued)  
Option  
Description  
Redundant Memory  
Enables or disables the redundant memory feature.  
When set to Spare Mode, the first rank of memory on  
each DIMM is reserved for memory sparing (see  
"Memory Sparing Support" on page 128). Redundant  
memory feature is disabled if the Node Interleaving field  
is enabled.  
(Disabled default)  
Node Interleaving  
If this field is enabled, memory interleaving is supported  
if a symmetric memory configuration is installed. If this  
field is set to disabled (the default), the system can  
support Non-Uniform Memory architecture (NUMA)  
(asymmetric) memory configurations.  
NOTE: The Node Interleaving field must be set to Disabled  
when using the redundant memory feature.  
Memory Optimizer  
Technology  
Sets the behavior of the two DRAM controllers for  
memory optimization. When set to Enabled, the two  
controllers run in parallel 64-bit mode for improved  
memory performance (running single-bit ECC). When  
set to Disabled, the controllers are joined in 128-bit  
mode running multi-bit Advanced ECC, but memory  
performance is not optimized.  
(Enabled default)  
CPU Information Screen  
Table 2-4 lists the options and descriptions for the information fields that  
appear on the CPU Information screen.  
Table 2-4. CPU Information Screen  
Option  
Description  
64-bit  
Specifies if the installed processors support 64-bit  
extensions.  
Core Speed  
Bus Speed  
Displays the clock speed of the processors.  
Displays the bus speed of the processors.  
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Table 2-4. CPU Information Screen (continued)  
Option  
Description  
Virtualization Technology NOTE: Disable this feature if your system will not be  
(Enabled default)  
running virtualization software.  
Displays when the processors support virtualization  
technology. Enabled permits virtualization software to  
use virtualization technology incorporated in the  
processor design. This feature can only be used by  
software that supports virtualization technology.  
Demand-Based Power  
Management  
NOTE: Check your operating system documentation to  
verify if the operating system supports this feature.  
(Enabled default)  
Enables or disables demand-based power management.  
When enabled, the CPU Performance State tables will  
be reported to the operating system; when disabled, the  
CPU Performance State tables will not be reported to  
the operating system. If any of the processors do not  
support demand-based power management, the field will  
become read-only, and automatically set to Disabled.  
Processor X ID  
Displays the family, model, and stepping of the  
specified processor.  
Enabling AMD PowerNow!™ Technology  
AMD PowerNow! technology controls your system’s processor performance  
automatically, dynamically adjusting the operating frequency and voltage  
according to the task at hand. When a program does not require full  
performance, significant amounts of power can be saved. Performance is  
designed to still be responsive, with maximum processor performance being  
delivered when required, and automatic power savings when possible.  
NOTE: AMD PowerNow! support is dependent on the operating system and  
version used on your system. Disable AMD PowerNow! if your operating system  
does not fully support this feature. See your operating system user guide for more  
information.  
To disable the AMD PowerNow! feature, run the System Setup program and  
disable the Demand-Based Power Management option on the CPU  
Information screen.  
Using the System Setup Program  
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®
®
Additionally, for Microsoft Windows operating systems, you will need to  
install the AMD PowerNow! driver to enable this feature. The driver is  
available on the Dell OpenManage™ Service and Diagnostic CD provided  
with your system, and at support.dell.com.  
SATA Configuration Screen  
Table 2-5 lists the options and descriptions for the information fields that  
appear on the SATA Configuration screen.  
NOTE: When a SAS Card is installed in the system, the SATA Configuration screen  
changes. The SATA controller field displays ATA Mode and will be unchoosable.  
Port A, Port B, Port C, and Port D display off and are also unchoosable. When the  
SAS Card is unplugged, the SATA Configuration screen settings will be loaded to  
default values.  
Table 2-5. SATA Configuration Screen  
Option  
Description  
SATA Controller  
Allows the integrated SATA controller to be set to Off or  
QDMA mode. Off disables the SATA subsystem. QDMA  
mode sets the SATA subsystem to native SATA mode.  
(QDMA default)  
Port A  
Displays the model number, drive type, and size of the  
device attached to Port A. When set to Auto (default), the  
port is enabled if devices are attached to the port.  
(Off default)  
Port B  
Displays the model number, drive type, and size of the  
device attached to Port B. When set to Auto (default), the  
port is enabled if devices are attached to the port.  
(Off default)  
Port C  
Displays the model number, drive type, and size of the  
device attached to Port C. When set to Auto (default), the  
port is enabled if devices are attached to the port.  
(Off default)  
Port D  
Displays the model number, drive type, and size of the  
device attached to Port D. When set to Auto (off is the  
default), the port is enabled if devices are attached to the  
port.  
(Off default)  
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Integrated Devices Screen  
Table 2-6 lists the options and descriptions for the information fields that  
appear on the Integrated Devices screen.  
Table 2-6. Integrated Devices Screen Options  
Option  
Description  
SAS Controller  
Enables or disables the integrated SAS controller.  
(Enabled default)  
IDE CD-ROM Controller Enables or disables the integrated optical drive IDE  
(Auto default)  
controller.  
Diskette Controller  
Enables or disables the integrated diskette drive  
controller.  
(Auto default)  
User Accessible USB Ports Enables or disables the system’s user accessible USB  
(All Ports On default)  
ports. Options are All Ports On, Only Back Ports On, and  
All Ports Off.  
Internal USB Port  
Enables or disables the system’s internal USB port.  
(On default)  
Embedded Gb NICx  
Enables or disables the system's integrated NIC. Options  
(NIC1 default: Enabled are Enabled, Enabled with PXE, Enabled with iSCSI  
with PXE;  
Boot, and Disabled. PXE support allows the system to  
boot from the network. Changes take effect after the  
system restarts.  
Other NICs: Enabled)  
MAC Address  
Displays the MAC address for the integrated 10/100/1000  
NIC. This field does not have user-selectable settings.  
Capability Detected  
Displays the NIC features provided by the LOM NIC  
hardware key installed in the TOE_KEY socket on the  
system board.  
NOTE: Some LOM features may require the installation of  
an additional driver.  
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Table 2-6. Integrated Devices Screen Options (continued)  
Option  
Description  
OS Watchdog Timer  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b  
specification.  
(Disabled default)  
Sets a timer that monitors the operating system for  
activity and aids in recovery if the system stops  
responding. When this field is set to Enabled, the  
operating system is allowed to initialize the timer. When  
set to Disabled, the timer is not initialized.  
Serial Communication Screen  
Table 2-7 lists the options and descriptions for the information fields that  
appear on the Serial Communication screen.  
Table 2-7. Serial Communication Screen Options  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
External Serial Connector Specifies whether COM1, COM2, or Remote Access  
(COM1 default)  
Device has access to the external serial connector for  
serial communications.  
Failsafe Baud Rate  
Displays the failsafe baud rate used for console  
redirection when the baud rate cannot be negotiated  
automatically with the remote terminal. This rate  
should not be adjusted.  
(115200 default)  
Remote Terminal Type  
Select either VT 100/VT 220 or ANSI.  
(VT 100/VT 220 default)  
Redirection After Boot  
Enables or disables BIOS console redirection after your  
system boots to the operating system.  
(Enabled default)  
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System Security Screen  
Table 2-8 lists the options and descriptions for the information fields that  
appear on the System Security screen.  
NOTE: Systems shipping in China are not equipped with TPM.  
Table 2-8. System Security Screen Options  
Option  
Description  
System Password  
Displays the current status of your system's password  
security feature and allows you to assign and verify a new  
system password.  
NOTE: See "Using the System Password" on page 56 for  
instructions on assigning a system password and using or  
changing an existing system password.  
Setup Password  
Restricts access to the System Setup program in the same  
way that you restrict access to your system using the  
system password feature.  
NOTE: See "Using the Setup Password" on page 59 for  
instructions on assigning a setup password and using or  
changing an existing setup password.  
Password Status  
Setting the Setup Password option to Enabled prevents  
the system password from being changed or disabled at  
system start-up.  
To lock the system password, assign a setup password in  
the Setup Password option and then change the Password  
Status option to Locked. In this state, you cannot change  
the system password using the System Password option  
and it cannot be disabled at system start-up by pressing  
<Ctrl><Enter>.  
To unlock the system password, enter the setup password  
in the Setup Password field and then change the  
Password Status option to Unlocked. In this state, you  
can disable the system password at system start-up by  
pressing <Ctrl><Enter> and then change the password  
using the System Password option.  
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Table 2-8. System Security Screen Options (continued)  
Option  
Description  
TPM Security  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
(Off default)  
NOTE: The TPM is a microchip that is integrated into the  
system board, and it can be used by both operating systems  
and programs. It is capable of creating, storing, and  
protecting cryptographic keys. See support.dell.com for  
additional TPM documentation.  
When set to Off (default), presence of the TPM is not  
reported to the operating system.  
When set to On with Pre-boot Measurements, the  
system reports the TPM to the operating system and  
stores the pre-boot measurements (compliant with  
Trusted Computing Group standards) to the TPM during  
POST.  
When set to On without Pre-boot Measurements, the  
system reports the TPM to the operating system and  
bypasses pre-boot measurements.  
TPM Activation  
Changes the operational state of the TPM.  
When set to Activate, the TPM is enabled and activated  
at default settings.  
When set to Deactivate, the TPM is disabled and  
deactivated.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
NOTE: This field is read-only when TPM Security is set to  
Off.  
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Table 2-8. System Security Screen Options (continued)  
Option  
Description  
NOTICE: Clearing the TPM will cause loss of all  
TPM Clear  
(No default)  
encryption keys in the TPM. This option will prevent  
booting to the operating system and will result in loss  
of data if the encryption keys cannot be restored. Be  
sure to back up the TPM keys prior to enabling this  
option.  
When set to Yes, all the contents of the TPM are cleared.  
NOTE: This field is read-only when TPM Security is set to  
Off.  
Power Button  
Turns system's power off and on. On an ACPI-compliant  
operating system, the system performs an orderly shutdown  
before power is turned off.  
(Enabled default)  
The button is enabled in the System Setup program.  
When disabled, the button can only turn on system  
power.  
NOTE: You can still turn on the system by using the power  
button, even if the Power Button option is set to Disabled.  
NMI Button  
NOTICE: Use the NMI button only if directed to do so  
by qualified support personnel or by the operating  
system's documentation. Pressing this button halts  
the operating system and displays a diagnostic  
screen.  
(Disabled default)  
Sets the NMI feature On or Off.  
AC Power Recovery  
Determines how the system reacts when power is restored  
to the system. If system is set to Last, the system returns  
to the last power state. On turns on the system after  
power is restored. When set to Off, the system remains  
off after power is restored.  
(Last default)  
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Exit Screen  
After you press <Esc> to exit the System Setup program, the Exit screen  
displays the following options:  
•
Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
System and Setup Password Features  
NOTICE: The password features provide a basic level of security for the data on  
your system. If your data requires more security, use additional forms of protection,  
such as data encryption programs.  
NOTICE: Anyone can access the data stored on your system if you leave the  
system running and unattended without having a system password assigned. If you  
leave your system unlocked, someone can disable the password by changing a  
jumper setting.  
Your system is shipped to you without the system password feature enabled. If  
system security is a concern, operate your system only with system password  
protection.  
To change or delete an existing password, you must know the password (see  
"Deleting or Changing an Existing System Password" on page 58). If you  
forget your password, you cannot operate your system or change settings in  
the System Setup program until a trained service technician changes the  
password jumper setting to disable the passwords, and erases the existing  
passwords. This procedure is described in "Disabling a Forgotten Password" on  
page 203.  
Using the System Password  
After a system password is assigned, only those who know the password have  
full use of the system. When the System Password option is set to Enabled,  
the system prompts you for the system password after the system starts.  
Assigning a System Password  
Before you assign a system password, enter the System Setup program and  
check the System Password option.  
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When a system password is assigned, the setting shown for the System  
Password option is Enabled. If the setting shown for the Password Status is  
Unlocked, you can change the system password. If the Password Status  
option is Locked, you cannot change the system password. When the system  
password feature is disabled by a jumper setting, the system password is  
Disabled, and you cannot change or enter a new system password.  
When a system password is not assigned and the password jumper on the  
system board is in the enabled (default) position, the setting shown for the  
System Password option is Not Enabled and the Password Status field is  
Unlocked. To assign a system password:  
1
2
3
Verify that the Password Status option is set to Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a  
placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. To erase a character when entering your  
password, press <Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Esc> at any time prior to completing step 5, or press <Enter> to move to  
another field.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
The setting shown for the System Password changes to Enabled. Exit the  
System Setup program and begin using your system.  
6
Either restart your system now for your password protection to take effect  
or continue working.  
NOTE: Password protection does not take effect until you restart the system.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 59), the system accepts your setup password as an alternate system  
password.  
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When the Password Status option is set to Unlocked, you have the option to  
leave the password security enabled or to disable the password security.  
To leave the password security enabled:  
1
2
Turn on or restart your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or restart your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When the Password Status option is set to Locked after turning on or  
restarting your system, type your password and press <Enter> at the prompt.  
After you type the correct system password and press <Enter>, your system  
operates as usual.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message showing the number of unsuccessful attempts and that the  
system has halted and will shut down. This message can alert you to an  
unauthorized person attempting to use your system.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to further protect your system from  
unauthorized changes.  
Deleting or Changing an Existing System Password  
1
When prompted, press <Ctrl><Enter> to disable the existing system  
password.  
If you are asked to enter your setup password, contact your network  
administrator.  
2
3
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security field to verify that the Password Status option  
is set to Unlocked  
.
4
When prompted, type the system password.  
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Confirm that Not Enabled is displayed for the System Password option.  
If Not Enabled is displayed for the System Password option, the system  
password has been deleted. If Enabled is displayed for the System  
Password option, press the <Alt><b> key combination to restart the  
system, and then repeat steps 2 through 5.  
Using the Setup Password  
Assigning a Setup Password  
You can assign (or change) a setup password only when the Setup Password  
option is set to Not Enabled. To assign a setup password, highlight the Setup  
Password option and press the <+> or <–> key. The system prompts you to  
enter and verify the password.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. However, the system password cannot be used in place of the setup  
password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a  
placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. To erase a character when entering your password,  
press <Backspace> or the left-arrow key.  
After you verify the password, the Setup Password setting changes to  
Enabled. The next time you enter the System Setup program, the system  
prompts you for the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
Operating With a Setup Password Enabled  
If Setup Password is set to Enabled, you must enter the correct setup  
password before you can modify most of the System Setup options. When  
you start the System Setup program, the program prompts you to enter a  
password.  
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If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens—with the following  
exception: If System Password is not set to Enabled and is not locked through  
the Password Status option, you can assign a system password, but you cannot  
disable or change an existing system password).  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security option.  
Highlight the Setup Password option, press <Enter> to access the setup  
password window, and press <Enter> twice to clear the existing setup  
password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 59.  
Disabling a Forgotten Password  
See "Disabling a Forgotten Password" on page 203.  
Baseboard Management Controller Configuration  
The Baseboard Management Controller (BMC) enables configuring,  
monitoring, and recovery of systems remotely. BMC provides the following  
features:  
•
•
•
•
•
Uses the system’s integrated NIC  
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
Functions independently of the system’s power state or the system’s  
operating system  
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•
Provides text console redirection for system setup, text-based utilities, and  
operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
For additional information on using BMC, see the documentation for the  
BMC and systems management programs.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl-E> when prompted after POST.  
If your operating system begins to load before you press <Crtl-E>, allow  
the system to finish booting, and then restart your system and try again.  
BMC Setup Module Options  
For information about the BMC Setup Module options and how to configure  
the emergency management port (EMP), see the BMC User’s Guide.  
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Installing System Components  
This section describes how to install the following system components:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Front drive bezel  
Cooling shrouds  
Power supplies  
Hard drives  
Diskette drive  
Optical and tape drives  
Expansion cards  
SAS controller card  
RAID battery  
RAC card  
Internal USB memory key  
Expansion card fan  
System fan  
Memory  
Integrated TCP/IP Offload Engine (TOE)  
Processors  
System battery  
Chassis intrusion switch  
Power distribution board  
SAS/SATA backplane  
Control panel  
System board  
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Recommended Tools  
You may need the following items to perform the procedures in this section:  
•
•
#1 Phillips screwdriver  
Wrist grounding stra  
p
Inside the System  
In Figure 3-1, the system cover is opened to provide an interior view of the  
system.  
The system board can accommodate two processors, five expansion cards, and  
eight memory modules. The hard drive bays provide space for up to four SAS  
or SATA hard drives. Drive bays in the front of the system provide space for  
an optical drive, an optional tape drive or second optical drive, an optional  
diskette drive, and hot-pluggable hard drives (when available). A controller  
expansion card is required for SAS hard drives. Power is supplied to the  
system board and internal peripherals through either redundant power  
supplies or a single non-redundant power supply.  
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Figure 3-1. Inside the System  
1
2
3
17  
16  
4
5
15  
14  
13  
6
12  
7
11  
9
8
10  
1
3
5
7
system cover  
2
expansion card shroud  
system fan  
processor shroud  
power supplies  
4
6
8
power distribution board shroud  
drive release latch  
heat sink and processor  
Installing System Components  
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9
control panel  
10 optical disk drive  
12 3.5" floppy drive  
14 expansion card fan  
16 system board  
11 5.25" drive bay  
13 front drive bezel  
15 3.5" hard drives  
17 system memory  
Front Drive Bezel  
The front drive bezel is the cover for the optional optical drive, floppy drive,  
tape drive, or hot-plug hard drives (when available). To remove or install any  
of these drives, you must first remove the front drive bezel.  
NOTE: If you are removing or installing a hot-plug hard drive (when available), the  
system may remain turned on and in the upright position when removing the front  
drive bezel (see "Removing a Hot-plug Hard Drive" on page 88). If you plan to remove  
or install any other system components, the system should be in the orientation  
shown in Figure 3-1 (see "Opening the System" on page 68).  
Removing the Front Drive Bezel  
1
2
Using the system key, unlock the bezel.  
Slide the lever in the direction of the arrow until it releases the bezel from  
the top of the chassis (see Figure 3-2).  
3
Rotate the top end of the bezel away from the chassis, and lift the bezel  
out from the chassis, removing the bezel tabs from the slots as shown in  
Figure 3-2.  
Installing the Front Drive Bezel  
1
2
Insert the bezel tabs into the bezel tab slots in the chassis (see Figure 3-2).  
Firmly press the top end of the bezel into the chassis until the lever locks  
into place.  
3
Using the system key, lock the bezel.  
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Figure 3-2. Removing and Installing the Front Drive Bezel  
1
4
2
3
1
3
lever  
2
4
front drive bezel  
bezel tab slots (2)  
bezel tabs (2)  
Removing an Insert on the Front Drive Bezel  
If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the  
corresponding insert on the front drive bezel. From the back of the bezel,  
squeeze one of the insert tabs inward to unhook it from the tab notch, and  
pull the insert away from the bezel (see Figure 3-3).  
Installing an Insert on the Front Drive Bezel  
If you remove a drive in the 3.5-inch or 5.25-inch drive bays, replace the  
corresponding insert on the front drive bezel. From the back of the bezel, fit  
one of the insert tabs into a tab notch on the bezel, and push the insert into the  
bezel until the opposite tab snaps into place (see Figure 3-3).  
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Figure 3-3. Removing and Installing a Front Drive Bezel Insert  
1
2
3
5
4
1
3
5
front drive bezel  
tab notch  
2
4
drive bezel insert  
insert tab  
screws for an optional  
5.25-inch drive (3)  
Opening the System  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Press the power button to ground the system board.  
Rotate the system feet inward (see Figure 3-4).  
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4
5
Lay the system on its side as shown in Figure 3-4.  
To remove the system cover, turn the latch release lock on the cover latch  
counterclockwise to the unlocked position. See Figure 3-4.  
6
7
Lift up the cover latch. See Figure 3-4.  
Grasp the cover on both sides and carefully lift the cover away from the  
system.  
Figure 3-4. Opening and Closing the System  
1
5
2
3
4
1
3
5
latch release lock  
hook slot  
2
4
system cover  
cover latch  
foot  
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Closing the System  
1
2
3
Ensure that all internal cables are connected and folded out of the way.  
Ensure that no tools or extra parts are left inside the system.  
Reinstall the system cover:  
a
b
Lift up the cover latch.  
Place the cover on top of the system and offset the cover slightly  
back so that it clears the hook slots and lays flat on the system  
chassis. See Figure 3-4.  
c
d
Push the latch down to lever the cover into the closed position.  
Turn the latch release lock clockwise to the locked position. See  
Figure 3-4.  
4
5
6
7
Place the system upright and on its feet on a flat, stable surface.  
Rotate the system feet outward (see Figure 3-4).  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
After you open and close the cover, the chassis intrusion detector, if  
enabled, causes the following message to appear on the screen at the next  
system start-up:  
Alert! Cover was previously opened.  
8
To reset the chassis intrusion detector, press <F2> to enter the System  
Setup program. See "Entering the System Setup Program" on page 43.  
NOTE: If a setup password has been assigned by someone else, contact your  
network administrator for information on resetting the chassis intrusion  
detector.  
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Removing and Installing Blank Drive EMI Fillers  
Depending on the configuration of your system, a blank drive EMI filler  
might be installed in place of an optical or diskette drive. These are essential  
for airflow efficiency and for electromagnetic interference (EMI) protection.  
You must remove the blank drive EMI filler if you decide to replace it with an  
optional diskette or optical drive. Squeeze the filler tabs, and pull the filler  
out of the chassis. See Figure 3-5.  
To replace the blank drive EMI filler, push the filler into the slot on the  
chassis until the filler tabs lock into place.  
Figure 3-5. Removing and Installing a Blank Drive EMI Filler  
1
2
1
filler tabs  
2
blank drive EMI filler  
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Cooling Shrouds  
The system contains two internal cooling shrouds for directing airflow from  
the fans to system components. The processor cooling shroud directs air over  
the system processor(s) and memory modules, and the expansion card cooling  
shroud directs air over the expansion cards.  
NOTICE: Never operate your system with either shroud removed. Overheating of  
the system can develop quickly resulting in a shutdown of the system and the loss of  
data.  
Removing the Expansion Card Shroud  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Press the shroud latch in the direction of the arrow. Holding the shroud by  
the gripping points, lift the shroud upward and away from the back of the  
system until the shroud tabs are free from the tab slots. See Figure 3-6.  
Removing the Processor Shroud  
CAUTION: The DIMMs and heat sinks are hot to the touch for some time after the  
system has been powered down. Allow the DIMMs and heat sinks to cool before  
handling them.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
If present, disconnect the floppy drive and IDE ribbon cables from the  
system board. Remove the cables from under the ribbon cable slot and lay  
the cables away from the processor shroud.  
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Figure 3-6. Removing and Installing the Expansion Card and Processor Shrouds  
2
1
15  
14  
13  
3
4
5
12  
11  
10  
6
7
9
8
1
expansion card shroud  
processor shroud  
2
4
rear shroud alignment tabs (2)  
shroud alignment tabs (2)  
3
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5
7
9
shroud touch point  
tab slots (2)  
6
8
rear shroud tab slots (2)  
front shroud tab slot  
shroud alignment guide  
10 front shroud lip  
11 release latch  
13 shroud latch  
15 gripping points  
12 cable guides (4)  
14 front shroud alignment tab  
5
Disconnect the SATA cable(s) from the system board and remove the  
cable(s) from the cable guides. Lay the SATA cables away from the  
processor shroud.  
6
If present, disconnect any SAS cables from the SAS card to the hard drives  
and remove the cables from the cable guides. Lay the SAS cables away  
from the processor shroud.  
7
8
Disconnect all power cables to any drives in the system.  
Pull the release latch in the direction of the arrow. Holding the latch and  
the shroud touch point, lift the shroud up and out of the chassis. See  
Figure 3-6.  
Installing the Processor Shroud  
1
Carefully lower the shroud into the chassis, inserting the front shroud lip  
under the shroud alignment guide, and inserting the shroud alignment  
tabs into the tab slots in the chassis. Make sure that no cables are pinned  
under the bottom edges of the shroud, and press down on the shroud until  
the shroud latch locks into place. See Figure 3-6.  
2
Route the SATA cable(s) under the cable guides, and connect the SATA  
cables to the SATA connectors on the system board. See Figure 3-11 for  
SATA hard drive cable-routing guidelines and Figure 3-22 for SATA optical  
drive cable-routing guidelines.  
3
4
Route the ribbon cables under the ribbon cable slot, and connect the  
cables to the connectors on the system board. See Figure 3-17 for ribbon  
cable routing guidelines.  
If applicable, route the SAS-card cables through the shroud cable guides,  
and connect the cables to the hard drives. See Figure 3-12 for cable routing  
guidelines.  
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5
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
6
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
Installing the Expansion Card Shroud  
1
Insert the rear shroud alignment tabs into the rear shroud tab slots, and  
then lower the shroud into the chassis. Align the front shroud alignment  
tab with the front shroud tab slot, and press downward on the shroud to  
lock the latch into place. See Figure 3-6.  
2
3
4
5
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
Power Supplies  
Depending on your configuration, your system supports up to two hot-  
pluggable redundant power supplies rated at 675 W, or a single  
non-redundant power supply rated at 650 W.  
If your system has redundant power supplies, see "Removing a Redundant  
Power Supply" on page 76 or "Installing a Redundant Power Supply" on  
page 77. If your system has a non-redundant power supply see "Removing a  
Non-redundant Power Supply" on page 78 or "Installing a Non-redundant  
Power Supply" on page 81.  
If two redundant power supplies are installed, the second power supply  
provides power redundancy. In redundant mode, the system distributes the  
power load across both power supplies to maximize efficiency. When a power  
supply is removed with the system powered on, the full power load is picked  
up by the remaining power supply.  
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Removing a Redundant Power Supply  
NOTICE: The system requires one power supply to operate the system normally. On  
power-redundant systems, remove and replace only one power supply at a time in a  
system that is powered on.  
NOTICE: If you are replacing a redundant power supply while your system is  
running, make sure that both the power supply status and the AC line status LEDs  
are green before removing the power supply. See Figure 1-3 to identify the power  
supply LEDs. If one or both of the LEDs are not green, see "Troubleshooting  
Redundant Power Supplies" on page 171.  
1
If your system has a single hot-plug power supply, turn off the system and  
all attached peripherals. For a redundant system, you can leave the system  
running and proceed to the next step.  
2
3
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the cable  
from the cable retention bracket.  
4
5
Release the locking tab on the power supply by pressing in toward the  
center of the power supply, and rotate the power-supply handle up until  
the power supply is released from the chassis. See Figure 3-7.  
Pull the power supply straight out to clear the chassis.  
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Figure 3-7. Removing and Installing a Redundant Power Supply  
1
2
3
1
3
locking tab  
2
power-supply handle  
cable retention bracket  
Installing a Redundant Power Supply  
1
With the power-supply handle in the extended position, slide the new  
power supply into the chassis. See Figure 3-7.  
2
Rotate the handle down until it is completely flush with the power-supply  
faceplate and the locking tab engages. See Figure 3-7.  
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3
Connect the power cable to the power supply.  
a
b
c
Route the power cable into the cable retention bracket from the power  
supply side of the bracket (see Figure 3-7).  
Loop the cable from the cable retention bracket up to the power plug  
at the back of the power supply, and connect the cable.  
Plug the other end of the cable into a power distribution unit (PDU)  
or power outlet.  
NOTE: After installing a new power supply, allow several seconds for the system to  
recognize the power supply and determine whether it is working properly. The  
power supply status indicator will turn green to signify that the power supply is  
functioning properly. See Figure 1-3.  
Removing a Non-redundant Power Supply  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
Depending on your system configuration, disconnect the power cables  
from the following components where applicable (see Figure 6-1for  
connector locations):  
•
•
•
•
•
•
PWR1 connector on the system board  
PWR2 connector on the system board  
PWR3 connector on the system board  
BP_PWR connector on the optional SAS/SATA backplane  
Hard drives  
Diskette drive  
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•
•
Tape backup unit  
Optical drives  
6
7
8
Remove the two screws that secure the power supply to the system. See  
Figure 3-8.  
Press the power supply release tab, and slide the power supply out from the  
back of the system. See Figure 3-8.  
If you plan to replace a non-redundant power supply with redundant power  
supplies, you will need to replace the power supply cage cover with the  
power supply distribution board and its shroud.  
a
Remove the power supply cage cover by pulling the blue release pins  
until they unlock from the power supply cage, and lift the cover out of  
the chassis. See Figure 3-41.  
b
Install the power supply distribution board and its shroud. See  
"Installing the Power Supply Distribution Board" on page 147.  
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Figure 3-8. Removing and Installing a Non-redundant Power Supply  
1
2
3
4
5
1
system top  
2
4
power supply distribution board  
shroud  
3
5
power supply release tab  
screws (2)  
non-redundant power supply  
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Installing a Non-redundant Power Supply  
1
If you are installing a non-redundant power supply to replace redundant  
power supplies, you will need to replace the power supply distribution  
board with the power supply cage cover.  
a
b
Remove the power supply distribution board. See "Removing the  
Power Supply Distribution Board" on page 143.  
Install the power supply cage cover by pressing the cover into the  
power supply cage until the retention pins lock into place. See  
Figure 3-41.  
2
3
4
Slide the power supply into the back of the system until the power supply  
release tab snaps into place. See Figure 3-8.  
Install the two Phillips screws to secure the power supply to the system.  
See Figure 3-8.  
Depending on your system configuration, connect the following power  
cables:  
•
•
•
•
•
•
•
•
PWR1 connector on the system board  
PWR2 connector on the system board  
PWR3 connector on the system board  
BP_PWR connector on the optional SAS/SATA backplane  
Hard drives  
Diskette drive  
Tape backup unit  
Optical drives  
5
6
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
10 Turn on the system and attached peripherals.  
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Hard Drives  
NOTE: The system’s drive configuration must consist of all SATA hard drives or all  
SAS hard drives. Combining SATA and SAS drives is not supported.  
Hard Drive Installation Guidelines  
Your system can contain up to four 3.5-inch SATA or SAS hard drives in either a  
removable fixed hard drive bay (see Figure 3-9), or, when available, a lever-  
release drive bay (see Figure 3-13). These drives connect either to the system  
board, an optional controller card, or a SAS/SATA backplane. SAS or SATA  
drives can be hot-pluggable only if your system has a lever-release drive bay.  
You may need to use different programs than those provided with the  
operating system to partition and format SAS or SATA hard drives.  
NOTICE: Do not turn off or restart your system while the drive is being formatted.  
Doing so can cause a drive failure.  
When you format a hard drive, allow enough time for the formatting to be  
completed. Be aware that high-capacity hard drives can take a number of  
hours to format.  
Removing a Hard Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Disconnect the blue data cable and the power cable from the hard drive in  
the drive bay.  
4
Press the blue carrier release tabs on each side of the hard-drive bracket  
toward each other and slide the drive and its bracket up and out of the bay.  
See Figure 3-9.  
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Figure 3-9. Removing and Installing a Hard Drive  
2
3
1
4
1
3
hard drive  
2
4
data cable  
power cable  
carrier release tab (2)  
NOTE: If you do not intend to replace the drive, it is recommended that you remove  
the drive from the guide bracket (see Figure 3-10) and insert the empty guide  
bracket back into the drive bay. This eliminates the likelihood that the empty bracket  
will be misplaced or improperly stored while not in use.  
5
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
6
7
8
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Installing a Hard Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Unpack the replacement hard drive and prepare it for installation.  
Check the documentation for the hard drive to verify that the drive is  
configured for your system.  
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
4
5
Open the system. See "Opening the System" on page 68.  
If you are replacing a hard drive, remove the drive that you are replacing.  
See "Removing a Hard Drive" on page 82.  
If there is a hard-drive bracket in the empty hard-drive bay, remove the  
bracket by pressing the two carrier release tabs toward each other and  
pulling it up and out of the drive bay. See Figure 3-9.  
If a replacement hard drive does not have the hard-drive bracket attached,  
remove the bracket from the old drive.  
6
7
Snap the new drive into the guide bracket. See Figure 3-10.  
Insert the guide bracket assembly into the drive bay until it snaps into  
place. See Figure 3-9.  
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Figure 3-10. Installing a Hard Drive in a Drive Bracket  
1
2
1
hard drive  
2
hard-drive bracket  
NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives  
must be either SATA or SAS hard drives.  
NOTE: The SAS or SAS/RAID controller card must be installed in PCIe SLOT2. See  
.
Figure 6-1  
8
Connect the power cable to the hard drive.  
Connect the data cable to the hard drive:  
9
•
For connection to the integrated SATA controller (SATA hard drives  
only), connect the SATA data cable to the SATA_A (first drive) and  
SATA_B (second drive) connectors on the system board. See  
Figure 3-11. See Figure 6-1 for the location of the hard drive  
connectors on the system board.  
•
For connection to a SAS or SAS/RAID controller expansion card (SAS  
or SATA hard drives), connect the data cables from the controller card  
and the power cables as shown in Figure 3-12. See "Installing a SAS  
Controller Card" on page 111 for instructions about installing the  
card.  
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Figure 3-11. Cabling SATA Hard Drives to the Integrated SATA Controller  
1
2
8
7
3
4
6
5
1
3
5
processor shroud  
2
4
6
shroud cable guides (4)  
drive bay release latch  
SATA power cables  
SATA_A cable to primary hard drive  
SATA_B cable to secondary hard  
drive  
7
SATA_B cable to system board  
8
SATA_A cable to system board  
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Figure 3-12. Cabling SAS or SATA Hard Drives to a SAS Controller Expansion Card  
8
1
7
6
2
3
4
5
1
3
5
7
processor shroud  
2
4
6
8
shroud cable guides  
drive release latch  
SAS power cables  
SAS connector to hard drive  
SAS controller card  
SAS data cables  
connector to SAS controller card  
10 Ensure that all connectors are properly cabled and firmly seated.  
11 Close the system. See "Closing the System" on page 70.  
12 Place the system upright and on its feet on a flat, stable surface.  
13 Reattach any peripherals, then connect the system to the electrical outlet.  
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14 Turn on the system and attached peripherals.  
See the documentation that came with the drive for instructions on  
installing any software required for drive operation.  
15 Press <F2> to enter the System Setup program (see "Entering the System  
Setup Program" on page 43), and ensure that the drive’s controller is  
enabled.  
16 Exit the System Setup program and restart the system.  
17 Partition and logically format the drive.  
See the documentation for your operating system for instructions.  
18 (Optional) Test the hard drive by running the system diagnostics. See  
"Using Dell PowerEdge Diagnostics" on page 193.  
19 If the drive you just installed is the primary drive, install your operating  
system on the hard drive.  
Removing a Hot-plug Hard Drive  
When available, your system may have an optional lever-release drive bay,  
providing space for up to four hot-plug SAS or four hot-plug SATA hard drives.  
The hard drives plug into the SAS/SATA backplane, and they are supplied in  
special hot-plug drive carriers that fit in the lever release drive bays.  
1
2
Remove the front drive bezel, if attached. See "Removing the Front  
Drive Bezel" on page 66  
.
From the RAID management software, prepare the drive for removal and  
wait until the hard-drive indicators on the drive carrier signal that the  
drive can be removed safely. See your SAS/RAID controller  
documentation for information about hot-plug drive removal.  
If the drive has been online, the green activity/fault indicator will flash as  
the drive is powered down. When both drive indicators are off, the drive  
is ready for removal.  
3
Open the drive carrier release handle to release the drive. See  
Figure 3-13  
.
4
5
Slide the hard drive out until it is free of the drive bay.  
If you do not replace the hard drive, insert a drive blank in the vacated  
drive bay. See "Installing a Hot-plug Hard Drive Blank" on page 91.  
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NOTICE: To maintain proper system cooling, all empty hard-drive bays must have  
drive blanks installed.  
Figure 3-13. Removing and Installing a Hot-plug Hard Drive  
2
1
1
hard-drive carrier handle  
2
lever-release drive bay  
Installing a Hot-plug Hard Drive  
NOTE: It is recommended that you use only drives that have been tested and  
approved for use with the SAS/SATA backplane.  
NOTICE: Not all operating systems support hot-plug drive installation. See the  
documentation supplied with your operating system.  
1
2
Remove the front drive bezel, if attached. See "Removing the Front  
Drive Bezel" on page 66  
.
If a drive blank is present in the bay, remove it. See "Removing a Hot-plug  
Hard Drive Blank" on page 91.  
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3
If you are replacing a hot-plug hard drive, remove the drive that you are  
replacing. See "Removing a Hot-plug Hard Drive" on page 88.  
If a replacement hard drive does not have the lever-release hard drive  
bracket attached, remove the bracket from the old drive and install it on  
the new drive. See Figure 3-14.  
The SAS/SATA hard-drive bracket has mounting holes to enable either a  
"SAS" or "SATA" mounting position, depending on your hard drive type.  
See Figure 3-14.  
Figure 3-14. Removing and Installing a Lever-release Hard Drive Bracket  
2
3
4
1
1
3
mounting holes  
drive bracket  
2
4
screws (4)  
hard drive  
4
Install the hot-plug hard drive.  
a
b
Open the handle on the hard-drive carrier.  
Insert the hard-drive carrier into the drive bay until the carrier  
contacts the backplane.  
c
Close the handle to lock the drive in place.  
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5
Install the front drive bezel. See "Installing the Front Drive Bezel" on  
page 66  
.
Removing a Hot-plug Hard Drive Blank  
NOTICE: To maintain proper system cooling, all empty hot-plug hard-drive bays  
must have drive blanks installed. If you remove a hot-plug hard drive from the  
system and do not reinstall it, you must replace the drive with a drive blank.  
Remove the drive blank as you would the hot-plug hard drive:  
1
2
3
Remove the front bezel, if attached. See "Removing the Front Drive  
Bezel" on page 66.  
Open the hot-plug drive blank release handle to release the blank. See  
Figure 3-13  
.
Slide the drive blank out until it is free of the drive bay.  
Installing a Hot-plug Hard Drive Blank  
Install the drive blank as you would a hot-plug hard drive:  
1
Remove the front bezel, if attached. See "Removing the Front Drive  
Bezel" on page 66  
.
2
3
4
5
Open the handle on the drive blank.  
Insert the drive blank into the drive bay until the blank is fully seated.  
Close the handle to lock the blank in place.  
Install the front bezel. See "Installing the Front Drive Bezel" on page 66.  
Diskette Drive  
The 3.5-inch drive bay supports an optional standard diskette drive.  
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Removing the Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the front drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
4
5
6
Disconnect the power and data cables from the diskette drive.  
Slide the drive release latch in the direction of the arrow. See Figure 3-15.  
Hold the latch in position and slowly pull the drive out of the bay.  
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Figure 3-15. Removing or Installing a Diskette Drive  
3
4
2
1
1
3
diskette drive  
2
4
diskette drive shoulder screws  
drive release latch  
drive bay screw slots  
7
If you are permanently removing the drive, replace the 3.5-inch insert on  
the front drive bezel. See "Installing an Insert on the Front Drive Bezel" on  
page 67.  
If you are replacing the diskette drive, see "Installing a Diskette Drive" on  
page 94.  
8
Replace the front drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
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9
Close the system. See "Closing the System" on page 70.  
10 Place the system upright and on its feet on a flat, stable surface.  
11 Reattach any peripherals, then connect the system to the electrical outlet.  
12 Turn on the system and attached peripherals.  
Installing a Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and attached peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
Unpack the replacement diskette drive, and prepare it for installation.  
Check the documentation for the drive to verify that it is configured for  
your system.  
6
7
8
9
Remove the front drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
Remove the 3.5-inch insert on the front drive bezel. See "Removing an  
Insert on the Front Drive Bezel" on page 67.  
Remove the four shoulder screws from the back of the insert; the 3.5-inch  
insert holds four screws.  
Attach the four screws to the diskette drive as shown in Figure 3-16.  
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Figure 3-16. Installing Diskette Drive Shoulder Screws  
1
1
screws (4)  
10 From the front of the chassis, slide the drive into the drive bay until the  
shoulder screws fit into their slots and snap securely into the sliding plate.  
11 Connect the power cable to the drive.  
12 Connect the data cable from the drive to the diskette drive connector  
(FLOPPY) on the system board. See Figure 6-1 for the connector location.  
13 Route the diskette drive data cable through the ribbon cable notch and  
ribbon cable guides in the processor shroud as shown in Figure 3-17.  
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Figure 3-17. Cabling the Optional Diskette Drive to the System Board  
8
1
7
6
5
2
4
3
1
3
5
7
ribbon cable guides  
2
4
6
8
diskette drive power cable  
diskette drive connectors  
diskette drive data cable  
processor shroud  
diskette drive  
FLOPPY connector on system board  
ribbon cable notch  
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14 Replace the front drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
15 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
16 Close the system. See "Closing the System" on page 70.  
17 Place the system upright and on its feet on a flat, stable surface.  
18 Reattach any peripherals, then connect the system to the electrical outlet.  
19 Turn on the system and attached peripherals.  
20 Enter the System Setup program and ensure that the drive’s controller is  
enabled. See "Using the System Setup Program" on page 43.  
21 (Optional) Test the drive by running the system diagnostics. See "Running  
the System Diagnostics" on page 193.  
Optical and Tape Drives  
In the two 5.25-inch drive bays, you can install optical (SATA or PATA) or  
tape drives (SATA, SAS, or SCSI).  
Removing an Optical or Tape Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the front drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
4
Disconnect the power and data cables from the back of the drive. See  
Figure 3-18 for disconnecting SCSI or PATA connections and Figure 3-19  
for disconnecting SATA or SAS connections.  
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5
6
Slide the drive release latch in the direction of the arrow to release the  
shoulder screws.  
Slide the drive out to remove it from the drive bay.  
Figure 3-18. Removing and Installing an Optical or Tape Drive (SCSI or PATA  
Connection)  
6
1
5
2
4
3
1
3
5
drive release latch  
drive alignment screws  
data cable  
2
4
6
drive bay screw slots  
optical/tape drive  
power cable  
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Figure 3-19. Removing and Installing an Optical Drive (SATA Connection)  
6
5
1
2
4
3
1
3
5
drive release latch  
drive alignment screws  
data cable  
2
4
6
drive bay screw slots  
optical drive  
power cable  
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Figure 3-20. Removing and Installing a Tape Drive (SAS Connection)  
5
1
2
4
3
1
3
5
drive release latch  
drive alignment screws  
SAS cable  
2
4
drive bay screw slots  
SAS tape drive  
7
If you are installing another drive in the bay, see "Installing an Optical or  
Tape Drive" on page 101.  
8
9
If the drive is being permanently removed, install an insert on the front  
drive bezel. See "Installing an Insert on the Front Drive Bezel" on  
page 67.  
Replace the front drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
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10 Close the system. See "Closing the System" on page 70.  
11 Place the system upright and on its feet on a flat, stable surface.  
12 Reattach any peripherals, then connect the system to the electrical outlet.  
13 Turn on the system and attached peripherals.  
Installing an Optical or Tape Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Unpack the drive and prepare it for installation. For instructions, see the  
documentation that accompanied the drive.  
If you are installing a SCSI tape drive, you must have a SCSI controller  
card installed (see "Installing an Expansion Card" on page 110). You  
must configure the tape drive according to the documentation that  
came with the tape drive, based on the following guidelines:  
a
Each device attached to a SCSI host adapter must have a unique  
SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI  
devices use IDs from 0 to 15). Set the drive’s SCSI ID to avoid  
conflicts with other devices on the SCSI bus. For the default SCSI ID  
setting, see the documentation provided with the drive.  
NOTE: There is no requirement that SCSI ID numbers be assigned  
sequentially or that devices be attached to the cable in order by ID number.  
b
SCSI logic requires that the two devices at opposite ends of a SCSI  
chain be terminated and that all devices in between be unterminated.  
Therefore, you enable the tape drive’s termination if it is the last  
device in a chain of devices (or sole device) connected to the SCSI  
controller.  
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the front drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
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5
6
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
If another drive is installed, remove it (see "Removing an Optical or Tape  
Drive" on page 97) and remove the three shoulder screws to attach to the  
new drive (see Figure 3-21).  
7
8
If the drive bay is empty, remove the insert on the front drive bezel. See  
"Removing an Insert on the Front Drive Bezel" on page 67.  
Remove the three shoulder screws from the insert, and attach one of them  
to the top row of holes and two to the bottom row of holes on the drive.  
See Figure 3-21.  
Figure 3-21. Installing Optical or Tape Drive Shoulder Screws  
1
1
screws (3)  
9
Gently slide the drive into place until you hear a click or feel the drive  
securely installed.  
10 Attach the SCSI/PATA power cable (see Figure 3-18), SATA power cable  
(see Figure 3-19), or SAS cable (see Figure 3-20) to the drive. Ensure that  
cables are secured in their respective clips.  
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11 Attach the data cable, and check the cable connections:  
•
If you are installing a SATA optical or tape drive, connect the cable  
from the SATA connector on the system board to the drive. See  
Figure 3-19 for SATA drive connections; see Figure 3-22 for SATA  
cabling guidelines.  
Figure 3-22. Cabling SATA Optical or Tape Drives  
1
2
3
7
6
4
5
1
3
5
7
processor shroud  
2
4
6
shroud cable guides  
SATA drive connector  
SATA power cable  
SATA optical/tape drive  
SATA_C connector on system board  
SATA_D connector on system board  
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•
If you are installing a SAS tape drive, connect the cable from the  
connector on the SAS expansion card to the tape drive. See  
Figure 3-20 for SAS drive connections; see Figure 3-23 for SAS cabling  
guidelines.  
Figure 3-23. Cabling a SAS Tape Drive  
8
1
7
2
3
6
4
5
1
3
5
7
processor shroud  
SAS power cable  
SAS tape drive  
2
4
6
8
shroud cable guides  
SAS drive connector  
SAS data cable  
SAS expansion card  
SAS connector on expansion card  
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•
If you are installing a PATA optical drive, connect the data cable from  
the IDE connector on the system board to the optical drive. See  
Figure 3-18 for PATA drive connections; see Figure 3-24 for PATA  
cabling guidelines.  
Figure 3-24. Cabling a PATA Optical Drive  
1
2
8
7
3
4
6
5
1
3
5
7
processor shroud  
2
4
6
8
ribbon cable guides  
PATA drive connectors  
PATA data cable  
IDE power cables  
PATA optical drives  
IDE connector on system board  
ribbon cable notch  
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•
If you are installing a SCSI tape drive, connect the SCSI interface  
cable in the drive kit from the SCSI controller card to the drive. See  
Figure 3-18 for SCSI drive connections; see Figure 3-25 for SCSI  
cabling guidelines.  
Figure 3-25. Cabling a SCSI Tape Drive  
8
7
1
2
6
3
4
5
1
3
5
7
processor shroud  
power cable  
2
4
6
8
shroud cable guides  
SCSI drive connector  
SCSI data cable  
SCSI tape drive  
SCSI expansion card  
SCSI expansion card connector  
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12 Replace the front drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
13 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
14 Close the system. See "Closing the System" on page 70.  
15 Place the system upright and on its feet on a flat, stable surface.  
16 Reattach any peripherals, then connect the system to the electrical outlet.  
17 Turn on the system and attached peripherals.  
18 (Optional) Test the drive by running the system diagnostics. See "Running  
the System Diagnostics" on page 193.  
Expansion Cards  
The system board can accommodate up to five expansion cards:  
•
•
•
One 3.3-V, full-length PCI-X (slot 5)  
Three 3.3-V, half-length PCIe x4 (slots 1 through 3)  
One 3.3-V, half-length PCIe x8 (slot 4)  
NOTE: Slot 1 is reserved for an optional RAC card and slot 2 is reserved for an  
optional SAS/RAID card.  
See Figure 6-1 for the location of the expansion card slots.  
Removing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Open the expansion card latch adjacent to the slot. See Figure 3-26.  
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5
6
7
If necessary, disconnect any cables from the card.  
Grasp the card by its top corners and ease it out of its connector.  
If you are removing the card permanently, install a filler bracket in the  
empty card slot.  
NOTE: Filler brackets must be installed over empty expansion card slots to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
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Figure 3-26. Removing and Installing an Expansion Card  
1
2
5
3
4
1
3
5
expansion card latch  
expansion card guide slot  
expansion card  
2
4
expansion card tab  
expansion card connector  
8
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
9
Close the system. See "Closing the System" on page 70.  
10 Place the system upright and on its feet on a flat, stable surface.  
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11 Reattach any peripherals, then connect the system to the electrical outlet.  
12 Turn on the system and attached peripherals.  
13 Remove the card’s device driver from the operating system.  
Installing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
If you are installing a new card, remove the filler bracket.  
NOTE: Keep this bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion-card slots to maintain  
FCC certification of the system. The brackets also keep dust and dirt out of the  
system and aid in proper cooling and airflow inside the system.  
5
Prepare the card for installation.  
See the documentation that came with the card for information on  
configuring the card, making internal connections, or otherwise  
customizing it for your system.  
6
7
Open the expansion-card latch adjacent to the slot. See Figure 3-26.  
Insert the card into the expansion card connector on the system board and  
press down firmly. Ensure that the card is fully seated in the guide slot. See  
Figure 6-1 for the location of the five expansion card connectors.  
8
Close the expansion-card latch to secure the card in the system.  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the  
cards can prevent the system cover from closing properly or cause damage to the  
equipment.  
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9
Connect any cables that should be attached to the card.  
See the documentation for the card for information about the card’s cable  
connections.  
10 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
11 Close the system. See "Closing the System" on page 70.  
12 Place the system upright and on its feet on a flat, stable surface.  
13 Reattach any peripherals, then connect the system to the electrical outlet.  
14 Turn on the system and attached peripherals.  
15 Install any device drivers required for the card as described in the  
documentation for the card.  
SAS Controller Card  
Your system can have an optional SAS controller expansion card that provides  
the SAS storage subsystem for your system’s internal or hot-plug (when  
available) hard drives. The controller supports either all-SAS or all-SATA hard  
drive configurations. The controller also enables you to set up the hard drives  
in RAID configurations as supported by the version of the SAS controller  
included with your system. Both RAID and non-RAID versions of the  
controller are available for your system. A SAS/RAID controller card can only  
be installed in its dedicated slot (slot 2) on the system board. See the RAID  
user documentation for information on the available RAID configurations  
and for instructions on how to set up a RAID.  
Installing a SAS Controller Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
NOTICE: When installing a SAS/RAID controller, do not press on the RAID card  
DIMM while installing the RAID card into the system board.  
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NOTE: If you are installing a replacement SAS/RAID card, do not remove the  
plastic cover protecting the card until after installation of the card is complete.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Prepare the card for installation.  
See the documentation that came with the card for information on  
configuring the card, making internal connections, or otherwise  
customizing it for your system.  
5
6
Open the expansion card retainer adjacent to the slot. See Figure 3-26.  
Insert the SAS card into the expansion card connector on the system board  
and press down firmly (a SAS/RAID card can only be installed in slot 2). See  
Figure 3-26. Ensure that the card is fully seated in the slot. See Figure 6-1  
for the location of the expansion card slots on the system board.  
7
8
Close the expansion-card retainer to secure the card in the system.  
NOTICE: Do not route card cables over or behind the cards. Cables routed over the  
cards can prevent the system cover from closing properly or cause damage to the  
equipment.  
Your SAS controller card can either be cabled directly to the internal hard  
drives, or cabled to the SAS/SATA backplane if your system has a lever-  
release hard drive bay (when available).  
Using the appropriate interface cable, attach one end of the cable to  
connector 0 on the SAS controller card and the other end to either the  
internal hard drives or the SAS/SATA backplane connector.  
–
–
See Figure 3-12 for SAS cabling guidelines to the internal hard drives.  
See Figure 3-27 for SAS cabling guidelines to the SAS/SATA backplane.  
NOTE: Be sure to connect the cable according to the connector labels on the  
cable. The cable is not operational if reversed.  
9
If applicable, connect the LED cable from the SAS controller card to the  
system board connector (PERC_LED). See Figure 6-1 to locate the  
connector.  
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10 Install any device drivers required for the card as described in the  
documentation for the card.  
Figure 3-27. SAS Controller Card Cabling to SAS/SATA backplane  
8
1
7
2
3
6
5
4
1
3
processor shroud  
2
4
SAS/SATA backplane power cable  
(routed under processor shroud)  
SAS/SATA backplane power  
connector  
SAS data cable (routed through hole  
in top of processor shroud)  
5
7
SAS/SATA backplane data connector  
SAS controller card  
6
8
SAS/SATA backplane  
SAS controller card connector  
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11 For battery-cached SAS/RAID controllers, install the RAID battery. See  
"Installing a RAID Battery" on page 115.  
12 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
13 Close the system. See "Closing the System" on page 70.  
14 Place the system upright and on its feet on a flat, stable surface.  
15 Reattach any peripherals, then connect the system to the electrical outlet.  
16 Turn on the system and attached peripherals.  
Removing a SAS Controller Card  
1
2
3
Disconnect the SAS cable, LED cable, and RAID battery cable (if  
applicable) from the SAS controller card.  
Grasp the card by its top corners and ease it out of its connector. See  
"Removing an Expansion Card" on page 107.  
If you are removing the card permanently, install a filler bracket in the  
empty card slot.  
NOTE: Filler brackets must be installed over empty expansion card slots to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
4
If applicable, remove the RAID battery from the battery holder. See  
"Installing and Removing a RAID Battery" on page 116.  
RAID Battery  
The information in this section applies only to systems with the optional  
battery-cached SAS controller card.  
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Installing a RAID Battery  
1
2
Insert the RAID battery into the battery carrier. See Figure 3-28.  
Locate the battery bay towards the front of the chassis next to the hard  
drive bay (see Figure 3-28).  
3
Insert the battery carrier and RAID battery into the system’s battery carrier  
slots, ensuring that the battery carrier is aligned and fully seated in the  
slots.  
4
5
Connect the battery cable to the SAS/RAID controller card. See the  
documentation for your card for more information.  
Route the battery cable through the cable guides on the side of the  
processor shroud and through the battery cable slot in the chassis. See  
Figure 3-28 for the slot location.  
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Figure 3-28. Installing and Removing a RAID Battery  
1
2
3
4
4
1
3
RAID battery  
2
4
battery carrier  
battery carrier slots (2)  
battery cable slot  
Removing a RAID Battery  
1
Disconnect the cable between the RAID battery and the SAS controller  
card, and remove the battery cable from the battery cable slot in the  
chassis.  
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2
3
Pull the battery carrier upwards and out of the battery carrier slots on the  
chassis. See Figure 3-28.  
Pull back gently on the two guides holding the RAID battery in the battery  
carrier and draw out the RAID battery from the battery carrier. See  
Figure 3-28.  
Configuring the Boot Device  
NOTE: System boot is not supported from an external device attached to a SAS or  
SCSI adapter. See support.dell.com for the latest support information about booting  
from external devices.  
If you plan to boot the system from a hard drive, the drive must be attached to  
the primary (or boot) controller. The device that the system boots from is  
determined by the boot order specified in the System Setup program  
.
The System Setup program provides options that the system uses to scan for  
installed boot devices. See "Using the System Setup Program" on page 43 for  
information about the System Setup program.  
RAC Card  
The optional Remote Access Controller (RAC) provides a set of advanced  
features for managing the server remotely.  
Removing the RAC Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Disconnect the two short ribbon cables to the RAC card. See Figure 3-29.  
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Figure 3-29. Removing and Installing a RAC Card  
1
2
4
3
1
3
RAC card  
2
4
RAC card cables (2)  
RAC card connector  
RAC card cable connectors (2)  
5
Remove the RAC card from the expansion slot. See "Removing an  
Expansion Card" on page 107 for information on removing the card.  
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6
If you are not replacing the RAC card, disconnect and remove the ribbon  
cables from the system board.  
NOTICE: When detaching the RAC cables from the system board, squeeze the  
metal ends of the cable connectors and gently work the connector out of the  
socket. Do not pull on the cable to unseat the connector. Doing so can damage the  
cable.  
7
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
10 Reattach any peripherals, then connect the system to the electrical outlet.  
11 Turn on the system and attached peripherals.  
Installing a RAC Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
Install the RAC card in expansion slot 1. See "Installing an Expansion  
Card" on page 110 for information on installing the card. See Figure 6-1  
for the expansion slot location.  
Connect the two short ribbon cables to the system board and then to the  
RAC card. See Figure 6-1 for the connector locations.  
NOTICE: Be careful when attaching cables to the system board that you do not  
damage the surrounding system board components.  
a
b
Connect one cable to the RAC_CONN1 connector on the system  
board and to connector 1 on the RAC card.  
Connect the second cable to the RAC_CONN2 connector on the  
system board and to connector 2 on the RAC card.  
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6
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
10 Turn on the system and attached peripherals.  
See the RAC card documentation for information on configuring and using  
the RAC card.  
Internal USB Memory Key Connector  
The system provides an internal USB connector located on the system board  
for use with a USB flash memory key. The USB memory key can be used as a  
boot device, security key, or mass storage device. To use the internal USB  
connector, the Internal USB Port option must be enabled in the Integrated  
Devices screen of the System Setup program.  
To boot from the USB memory key, you must configure the USB memory key  
with a boot image and then specify the USB memory key in the boot  
sequence in the System Setup program. See "System Setup Options" on  
page 44. For information on creating a bootable file on the USB memory key,  
see the user documentation that accompanied the USB memory key.  
Installing the Optional Internal USB Memory Key  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
Locate the USB connector on the system board (see Figure 6-1).  
Insert the USB memory key into the USB connector on the board. See  
Figure 3-30.  
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6
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
10 Turn on the system and attached peripherals.  
11 Enter the System Setup program and verify that the USB key has been  
detected by the system. See "Using the System Setup Program" on page 43.  
Figure 3-30. Installing an Internal USB Key or NIC TOE key  
1
2
3
4
1
3
USB memory key  
TOE key  
2
4
internal USB connector  
internal TOE connector  
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Integrated TOE  
The TCP/IP Offload Engine (TOE) functionality of the system’s integrated  
NIC is activated by the TOE hardware key installed in the TOE socket on the  
system board. See Figure 3-30 for installing or removing the TOE key; see  
Figure 6-1 for the socket location on the system board. See the user  
documentation that came with the hardware key for information on how to set  
up and configure the TOE feature.  
Cooling Fans  
The system contains two cooling fans, an expansion card fan for the  
expansion cards, and a system fan for the processor and memory modules.  
Removing the Expansion Card Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
6
7
If present, remove the RAID battery and battery carrier. See "Installing and  
Removing a RAID Battery" on page 116.  
Disconnect the fan’s power cable from the system board, and un-route the  
cable from the adjacent slot on the chassis.  
Press and hold the fan release tab, and slide the fan up and out of the  
securing slots (see Figure 3-31).  
Replace the expansion card fan. See "Installing the Expansion Card Fan"  
on page 124.  
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Figure 3-31. Removing and Installing the Expansion Card Fan  
1
2
3
1
3
fan release tab  
securing slots  
2
expansion card fan  
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Installing the Expansion Card Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
3
Hold the replacement fan with the fan cable on the top side, and align the  
edges of the fan with the securing slots on the chassis.  
Slide the fan down into the securing slots until the fan release tab locks  
into place. See Figure 3-31.  
Route the fan power cable through the adjacent slot in the chassis, and  
connect the cable to the FAN_1 connector on the system board (see  
Figure 6-1 for the connector location).  
4
5
If a RAID battery was previously installed, re-install it. See "Installing a  
RAID Battery" on page 115.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
6
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
Removing the System Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
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4
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
5
6
Disconnect the fan’s power cable from the system board.  
Press and hold the fan release tab, and slide the fan in the direction of the  
arrow and out of the securing slots (see Figure 3-32).  
7
Replace the system fan. See "Installing the System Fan" on page 126.  
Figure 3-32. Removing and Installing the System Fan  
1
2
3
1
3
system fan  
2
securing slots  
fan release tab  
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Installing the System Fan  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
3
4
5
Hold the replacement fan with the fan cable on the left side (opposite of  
the power supply), and align the edges of the fan with the securing slots.  
Slide the fan left into the securing slots until the fan release tab locks into  
place. See Figure 3-32.  
Connect the cable to the FAN_2 connector on the system board (see  
Figure 6-1 for the connector location).  
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
6
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
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System Memory  
You can upgrade your system memory to a maximum of 16 GB (for a one-  
processor configuration) or 32 GB (for a two-processor configuration). You  
can install 667-MHz registered parity DDR2 memory modules (DIMMs) in  
sets of 512-MB, 1-GB, 2-GB, or 4-GB modules. The memory sockets are  
located on the system board under the processor shroud and are split into two  
separate groups of four sockets each. Each four-socket group is adjacent to its  
respective processor.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following  
guidelines when configuring your system memory.  
•
Memory must be installed in configurations of two, four, or eight DIMMs.  
The minimum configuration for a two-processor system is four DIMMs.  
•
DIMMs must be installed in matched pairs of identical speed,  
technology, and size in the following pairs of sockets:  
–
–
–
–
DIMM A1 and DIMM A2  
DIMM A3 and DIMM A4  
DIMM B1 and DIMM B2  
DIMM B3 and DIMM B4  
•
Minimum configurations must occupy the lower-numbered sockets  
(DIMM A1 and DIMM A2 for a one-processor configuration and also  
DIMM B1 and DIMM B2 for a two-processor configuration).  
Table 3-1 shows the available memory configurations following these  
guidelines.  
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Table 3-1. Memory Configurations  
Total System Memory  
DIMM Socket  
Single-  
Processor  
System  
Dual-Processor DIMM A1/ DIMM A2/ DIMM A3/ DIMM A4/  
System  
DIMM B1 DIMM B2 DIMM B3 DIMM B4  
1 GB  
2 GB  
2 GB  
4 GB  
4 GB  
6 GB  
8 GB  
8 GB  
12 GB  
16 GB  
2 GB  
512 MB  
512 MB  
1 GB  
512 MB  
512 MB  
1 GB  
4 GB  
512 MB  
512 MB  
4 GB  
8 GB  
1 GB  
1 GB  
1 GB  
1 GB  
8 GB  
2 GB  
2 GB  
12 GB  
16 GB  
16 GB  
24 GB  
32 GB  
2 GB  
2 GB  
1 GB  
2 GB  
1 GB  
2 GB  
2 GB  
2 GB  
4 GB  
4 GB  
4 GB  
4 GB  
2 GB  
4 GB  
2 GB  
4 GB  
4 GB  
4 GB  
Memory Sparing Support  
Memory sparing is supported in single- or dual-processor systems that have one  
of the fully populated memory configurations shown in Table 3-1. The memory  
sparing feature must be enabled in the Memory Information screen of the  
System Setup program. See "Entering the System Setup Program" on page 43  
.
To use memory sparing, you must disable node interleaving.  
Memory sparing is applied independently to the two groups of DIMMs on the  
same sides of the processor sockets. To support memory sparing, all DIMM  
sockets within a DIMM group must be populated.  
When enabled, memory sparing allocates and reserves ranks of memory from  
the installed DIMMs to act as spare memory in the event of a memory  
channel failure. A memory channel uses paired DIMMs; for memory sparing  
to work, DIMMs must be paired as spares also.  
Memory sparing allocates only the first rank of memory of a DIMM. For a  
single-rank DIMM, the entire capacity of the DIMM must be allocated for  
sparing along with the adjacent single-rank DIMM to spare a memory  
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channel. For dual-rank DIMMs, two DIMMs are also required for sparing, but  
as only the first rank of each DIMM is allocated, only half of a dual-rank  
DIMM’s capacity is allocated for sparing. The second ranks on both DIMMs  
are available memory.  
Memory sparing calculates the appropriate DIMMs to spare by searching the  
DIMM sockets, starting with the higher-numbered socket pair (specifically,  
sockets A3 and A4 or sockets B3 and B4), for an amount of memory large  
enough to spare one of the available channels of memory. If the DIMMs in  
these sockets are sufficient to spare a channel of the available memory, the  
first rank of each of those two DIMMs are spared. If the amount of memory is  
not large enough to spare an available memory channel, the system spares the  
DIMM ranks in the lower-numbered sockets. Table 3-2 shows how memory  
sparing works in various memory configurations.  
Table 3-2. Memory Sparing in Single- and Dual-Processor Configurations  
Available Spared  
Processor 1  
DIMM DIMM DIMM DIMM DIMM DIMM DIMM DIMM 1 CPU /  
A1 A2 A3 A4 B1 B2 B3 B4 2 CPUs  
512 512 512 512 512 512 512 512 1 GB /  
MB MB MB MB MB MB MB MB 2 GB  
Processor 2  
Memory  
Memory  
1 CPU /  
2 CPUs  
1 GB /  
2 GB  
1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 2 GB /  
2 GB /  
4 GB  
4 GB  
2 GB 2 GB 2 GB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB /  
2 GB /  
4 GB  
8 GB  
2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 4 GB /  
2 GB /  
4 GB  
8 GB  
4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 8 GB /  
16 GB  
4 GB /  
8 GB  
Indicates a spared single-rank DIMM (512-MB, 1-GB, or 2-GB). The entire capacity of this  
DIMM is reserved for sparing.  
Indicates a spared dual-rank DIMM (2-GB and higher). One-half of this DIMM’s capacity is  
reserved for sparing.  
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Installing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
NOTICE: Never remove the expansion card shroud or processor shroud without  
first powering down the system. Overheating of the system can develop quickly  
resulting in a shutdown of the system and the loss of data.  
5
6
Locate the memory module sockets on the system board. See Figure 6-1.  
CAUTION: The DIMMs are hot to the touch for some time after the system has  
been powered down. Allow time for the DIMMs to cool before handling them.  
Handle the DIMMs by the card edges and avoid touching the DIMM components.  
Press the ejectors on the memory module socket down and out, as shown  
in Figure 3-33, to allow the memory module to be inserted into the socket.  
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Figure 3-33. Installing and Removing a Memory Module  
1
2
3
4
1
3
memory module  
2
4
memory module socket ejectors (2)  
alignment key  
memory module socket  
7
Align the memory module's edge connector with the alignment key on the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
8
Press down on the memory module with your thumbs while pulling up on  
the ejectors with your index fingers to lock the memory module into the  
socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
9
Repeat step 6 through step 8 of this procedure to install the remaining  
memory modules.  
10 Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
11 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
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NOTICE: Never operate your system with the expansion shroud or processor  
shroud removed. Overheating of the system can develop quickly resulting in a  
shutdown of the system and the loss of data.  
12 Close the system. See "Closing the System" on page 70.  
13 Place the system upright and on its feet on a flat, stable surface.  
14 Reattach any peripherals, then connect the system to the electrical outlet.  
15 Turn on the system and attached peripherals.  
16 (Optional) Enter the System Setup program, and check the System  
Memory setting on the main System Setup screen. See "Entering the  
System Setup Program" on page 43.  
The system should have already changed the value to reflect the newly  
installed memory.  
17 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 2 through step 16 of this procedure,  
checking to ensure that the memory modules are firmly seated in their  
sockets.  
18 Run the system memory test in the system diagnostics. See "Running the  
System Diagnostics" on page 193.  
Removing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
NOTICE: Never remove the expansion card shroud or processor shroud without  
first powering down the system. Overheating of the system can develop quickly  
resulting in a shutdown of the system and the loss of data.  
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5
Locate the memory module sockets on the system board. See Figure 6-1  
.
CAUTION: The DIMMs are hot to the touch for some time after the system has  
been powered down. Allow the DIMMs to cool before handling them. Handle the  
DIMMs by the card edges, and avoid touching the DIMM components.  
6
7
8
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-33.  
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
NOTICE: Never operate your system with the expansion shroud or processor  
shroud removed. Overheating of the system can develop quickly resulting in a  
shutdown of the system and the loss of data.  
9
Close the system. See "Closing the System" on page 70.  
Processors  
You can upgrade your processor(s) to take advantage of future options in speed  
and functionality. Each processor and its associated internal cache memory are  
contained in a land grid array (LGA) package that is installed in a ZIF socket on  
the system board.  
Removing a Processor  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
2
Prior to upgrading your system, download the latest system BIOS  
version on support.dell.com.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet and peripherals.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
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5
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
NOTICE: When you remove the heat sink, the possibility exists that the processor  
might adhere to the heat sink and be removed from the socket. It is recommended  
that you remove the heat sink while the processor is still warm.  
NOTICE: Never remove the heat sink from a processor unless you intend to remove  
the processor. The heat sink is necessary to maintain proper thermal conditions.  
6
Unlatch the two heat-sink release levers by pressing down on the ends of  
the levers and pulling them outward, releasing them from the release lever  
retainers. Swing the levers up to release the heat sink. See Figure 3-34.  
Figure 3-34. Installing and Removing the Heat Sink  
1
4
3
2
1
3
heat sink  
2
4
release lever retainers (2)  
thermal grease  
release levers (2)  
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7
8
Wait 30 seconds for the heat sink to loosen from the processor.  
Gently lift the heat sink off of the processor and set the heat sink aside.  
NOTE: Lay the heat sink on its side to avoid contaminating the thermal  
adhesive on the bottom of the heat sink.  
NOTICE: The processor is held in its socket under strong pressure. Be aware that  
the release lever can spring up suddenly if not firmly grasped.  
9
Position your thumb firmly over the socket-release lever and release the  
lever from the locked position. Rotate the lever 90 degrees upward until  
the processor is released from the socket. See Figure 3-35.  
10 Rotate the processor shield upward and out of the way.  
Figure 3-35. Installing and Removing a Processor  
2
3
1
4
7
6
5
1
3
5
7
notch in processor (2)  
ZIF socket shield  
ZIF socket  
2
4
6
processor  
socket-release lever  
processor shield  
socket key (2)  
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11 Lift the processor out of the socket and leave the release lever up so that  
the socket is ready for the new processor.  
NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
Installing a Processor  
1
2
Unpack the new processor.  
If you are installing a second processor for the first time, remove and  
discard the protective shield on top of the ZIF socket. See Figure 3-35.  
3
4
Align the  
processor with the socket keys on the ZIF socket. See  
Figure 3-35.  
Install the processor in the socket.  
NOTICE: Positioning the processor incorrectly can permanently damage the  
system board or the processor when you turn it on. When placing the processor in  
the socket, be careful not to bend the pins in the socket. Avoid touching the socket  
pins or the pads on the processor when handling the processor or the system  
board.  
a
If the release lever on the processor socket is not positioned all the  
way up, move it to that position.  
b
With the  
processor and the socket keys aligned, set the processor  
lightly in the socket.  
NOTICE: Do not use force to seat the processor. When the processor is positioned  
correctly, it engages easily into the socket.  
c
d
Close the processor shield. See Figure 3-35.  
hen the processor is fully seated in the socket, rotate the socket  
W
release lever back down until it snaps into place, securing the  
processor. See Figure 3-35.  
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5
Install the heat sink.  
NOTE: If you did not receive a replacement heat sink, re-use the heat sink  
that you removed from the old processor.  
a
If you receive a heat sink and pre-applied thermal grease with your  
processor kit, remove the protective sheet from the thermal grease  
layer on top of the heat sink.  
If you did not receive a replacement heat sink with your processor kit,  
do the following:  
•
•
Using a clean lint-free cloth, remove the thermal grease from the  
heat sink removed from the old processor.  
Open the grease packet included with your processor kit and apply  
thermal grease evenly to the top of the new processor. See  
Figure 3-34.  
b
c
Place the heat sink on the processor. See Figure 3-34.  
Lower the heat-sink retainers over the edges of the heat sink. One at  
a time, press the tabs on the retainers down and inward until they  
lock into place, securing the heat sink.  
6
7
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
10 Reattach any peripherals, then connect the system to the electrical outlet.  
11 Turn on the system and attached peripherals.  
As the system boots, it detects the presence of the new processor and  
automatically changes the system configuration information in the System  
Setup program.  
12 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program" on page 43.  
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13 Run the system diagnostics to verify that the new processor operates  
correctly.  
See "Running the System Diagnostics" on page 193 for information about  
running the diagnostics.  
System Battery  
The system battery is a 3.0-volt (V), coin-cell battery.  
Replacing the System Battery  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
CAUTION: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. Discard used batteries according to the manufacturer's  
instructions. See your System Information Guide for additional information.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
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Figure 3-36. Replacing the System Battery  
1
2
3
1
3
positive side of battery connector  
negative side of battery connector  
2
system battery  
5
Locate the battery socket. See Figure 6-1 for the socket location.  
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to  
touch the system board with the object. Ensure that the object is inserted between  
the battery and the socket before you attempt to pry out the battery. Otherwise, you  
may damage the system board by prying off the socket or by breaking circuit traces  
on the system board.  
NOTICE: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
6
Remove the system battery.  
a
b
Support the battery connector by pressing down firmly on the positive  
side of the connector.  
While supporting the battery connector, press the battery toward the  
positive side of the connector and pry it up out of the securing tabs at  
the negative side of the connector. See Figure 3-36.  
NOTICE: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
7
Install the new system battery.  
a
Support the battery connector by pressing down firmly on the positive  
side of the connector.  
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b
c
Hold the battery with the "+" facing up, and slide it under the  
securing tabs at the positive side of the connector.  
Press the battery straight down into the connector until it snaps into  
place. See Figure 3-36.  
8
9
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
10 Close the system. See "Closing the System" on page 70.  
11 Place the system upright and on its feet on a flat, stable surface.  
12 Reattach any peripherals, then connect the system to the electrical outlet.  
13 Turn on the system and attached peripherals.  
14 Enter the System Setup program to confirm that the battery is operating  
properly. See "Entering the System Setup Program" on page 43.  
15 Enter the correct time and date in the System Setup program's Time and  
Date fields.  
16 Exit the System Setup program.  
17 To test the newly installed battery, turn off the system and disconnect it  
from the electrical outlet for at least an hour.  
18 After an hour, reconnect the system to its electrical outlet and turn it on.  
19 Enter the System Setup program and if the time and date are still  
incorrect, see "Getting Help" on page 205 for instructions on obtaining  
technical assistance.  
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Chassis Intrusion Switch  
Removing the Chassis Intrusion Switch  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
4
5
6
Disconnect the chassis intrusion switch cable from the INTRUSION  
connector on the system board. See Figure 3-37.  
Slide the chassis intrusion switch out of the securing bracket notch. See  
Figure 3-37.  
Remove the switch and its attached cable from the system.  
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Figure 3-37. Removing and Installing the Chassis Intrusion Switch  
2
1
3
1
3
securing bracket notch  
2
chassis intrusion switch  
INTRUSION connector on system  
board  
Installing the Chassis Intrusion Switch  
1
Align the chassis intrusion switch with the securing bracket notch. See  
Figure 3-37.  
2
3
Slide the switch into the securing bracket notch.  
Connect the switch cable to the INTRUSION connector on the system  
board. See Figure 6-1 for the connector location.  
4
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
5
6
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
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7
8
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
Power Supply Distribution Board  
If your system has redundant power supplies, it will have a power supply  
distribution board inside the system.  
Removing the Power Supply Distribution Board  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
Remove the redundant power supplies. See "Removing a Redundant Power  
Supply" on page 76.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
5
6
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
Remove the power supply distribution board shroud.  
Pull the release latch in the direction of the arrow. Holding the latch and  
the shroud touch point, lift the shroud up and out of the chassis. See  
Figure 3-38.  
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Figure 3-38. Removing and Installing the Power Supply Distribution Board Shroud  
2
3
4
1
1
3
shroud touch point  
shroud release latch  
2
4
power supply distribution board  
shroud  
shroud alignment guides  
7
Disconnect the four power cables from the connectors on the power  
supply distribution board. See Figure 3-39.  
If you intend to replace the power supply distribution board, leave the  
power cables attached to the system board.  
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Figure 3-39. Power Supply Distribution Board Connections  
3
4
2
1
1
3
system board  
2
4
power cables (4)  
power connectors (4)  
power supply distribution board  
8
Pull and hold the blue release pin, and slide the board to the left. Pull the  
board away from the power supply cage until the securing slots are free  
from the securing tabs, and lift the board out of the chassis. See  
Figure 3-40.  
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Figure 3-40. Removing and Installing the Power Supply Distribution Board  
4
3
5
2
1
1
3
5
release pin  
2
4
securing slots (4)  
securing tabs (4)  
power supply distribution board  
power supply cage  
9
If you intend to replace the redundant power supplies with a non-  
redundant power supply, install the power supply cage cover on the power  
supply cage.  
a
Press the power supply cage cover into the power supply cage until the  
the blue release pins lock into the release pin alignment holes. See  
Figure 3-41.  
To remove the power supply cage cover, pull the blue release pins until  
the cover is free from the alignment holes, and lift the cover out of the  
chassis.  
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b
Install a non-redundant power supply. See "Installing a Non-redundant  
Power Supply" on page 81.  
Figure 3-41. Removing and Installing the Power Supply Cage Cover  
3
4
2
1
1
3
power supply cage cover  
2
4
release pins (2)  
release pin alignment holes (2)  
power supply cage  
Installing the Power Supply Distribution Board  
1
2
If present, remove the power supply cage cover.  
Pull the blue release pins until the cover is free from the alignment holes,  
and lift the cover out of the chassis. See Figure 3-41.  
Position the power supply distribution board so that the securing tabs on  
the chassis are fully inserted into the securing slots on the board. See  
Figure 3-40.  
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3
4
5
Slide the power supply distribution board to the right until the blue release  
pin locks into place, securing the board.  
Connect the four power cables from the system board to the connectors on  
the power supply distribution board. See Figure 3-39.  
Install the power supply distribution board shroud.  
Slide the edges of the shroud under the shroud alignment guides until the  
release latch locks into place. See Figure 3-38.  
6
7
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
10 Install the redundant power supplies. See "Installing a Redundant Power  
Supply" on page 77.  
11 Reattach any peripherals, then connect the system to the electrical outlet.  
12 Turn on the system and attached peripherals.  
SAS/SATA Backplane  
If your system has front-loading hot-plug hard drives (when available), the  
system contains a SAS/SATA backplane board to which the hard drives  
connect.  
Removing the SAS/SATA Backplane  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Remove the front-drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
Open the system. See "Opening the System" on page 68.  
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4
5
6
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
Open the drive-carrier release handle on each hard drive and partially  
extend the drive(s) out of their drive bays. See "Removing a Hot-plug Hard  
Drive" on page 88.  
7
8
Disconnect the following cables from the backplane (see Figure 3-42):  
•
•
•
SAS cable  
Power cable  
Backplane cable  
Remove the SAS/SATA backplane:  
a
b
c
Pull the blue backplane release pin. See Figure 3-42.  
While pulling the release pin, slide the backplane to the left.  
Pull the backplane board until the securing slots are free from the  
securing tabs, and lift the board from the chassis.  
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Figure 3-42. Removing and Installing the SAS/SATA Backplane  
4
5
3
2
6
1
7
8
1
3
5
7
backplane release pin  
securing slots (4)  
2
4
6
8
securing tabs (4)  
SAS connector  
SAS/SATA backplane  
power cable  
backplane connector  
SAS cable connector  
Installing the SAS/SATA Backplane  
1
Position the SAS/SATA backplane so that the securing tabs on the chassis  
are fully inserted into the securing slots on the backplane. See Figure 3-42.  
2
Slide the backplane to the right until the release pin snaps into place.  
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3
4
Reconnect the following cables to the backplane (see Figure 3-42):  
•
•
•
SAS cable  
Power cable  
Backplane cable  
Reseat the hot-plug hard drives in the system. See "Installing a Hot-plug  
Hard Drive" on page 89.  
NOTE: Reinstall the hard drives in the same drive bays from which they were  
removed.  
5
6
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
9
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Install the front-drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
10 Reattach any peripherals, then connect the system to the electrical outlet.  
11 Turn on the system and attached peripherals.  
Control Panel (Service-only Procedure)  
Removing the Control Panel  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Remove the front-drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
Open the system. See "Opening the System" on page 68.  
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4
Disconnect the control panel cable at back of the control panel. See  
Figure 3-43.  
a
b
Squeeze the metal tabs on the ends of the cable connector.  
Gently work the connector out of the socket.  
Figure 3-43. Removing and Installing the Control Panel  
1
2
4
3
1
3
control panel cable  
screws (2)  
2
4
screw holes (2)  
control panel  
5
Remove the two screws that secure the control panel to the system and  
remove the panel. See Figure 3-43.  
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Installing the Control Panel  
1
2
Insert the control panel into the system as shown in Figure 3-43.  
Install the two Phillips screws to secure the control panel to the system.  
See Figure 3-43.  
3
Connect the control panel cable to the back of the control panel. See  
Figure 3-43.  
4
5
6
Close the system. See "Closing the System" on page 70.  
Place the system upright and on its feet on a flat, stable surface.  
Install the front-drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
7
8
Reattach any peripherals, then connect the system to the electrical outlet.  
Turn on the system and attached peripherals.  
System Board (Service Only Procedure)  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
CAUTION: The heat sink can get hot during operation. To avoid burns, ensure that  
the system has sufficient time to cool before removing the system board.  
NOTICE: If you are using the Trusted Platform Module (TPM) with an encryption  
program, you may be prompted to create a recovery key during system or program  
setup. Be sure to create and safely store this recovery key. If you ever need to  
replace the system board, you must supply the recovery key when you restart your  
system or program before you can access the encrypted data on your hard drive(s).  
Removing the System Board  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
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4
5
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
Depending on your configuration, disconnect the following cables from  
the system board. See Figure 6-1 for connector locations.  
•
Three power-supply cables from the PWR1, PWR2, and PWR3  
connectors  
•
•
•
•
•
•
•
•
•
I/O panel cable from the CTRL_PNL connector  
SATA cable(s) from the SATA connector(s)  
Diskette data cable from the FLOPPY connector  
PATA data cable from IDE connector  
Expansion card fan cable from the FAN1 connector  
System fan cable from the FAN2 connector  
SAS LED cable from the PERC_LED connector  
SAS/SATA backplane cable from BP_12C connector  
Intrusion switch cable from the INTRUSION connector  
6
7
8
9
If applicable, remove all expansion cards and any attached cables. See  
"Removing an Expansion Card" on page 107.  
If applicable, remove the RAC card. See "Removing the RAC Card" on  
page 117.  
If applicable, remove the SAS controller card. See "Removing a SAS  
Controller Card" on page 114.  
Remove the internal USB memory key, if present. See Figure 6-1 for the  
USB socket location.  
10 Remove the TOE hardware key, if present. See Figure 6-1 for the  
TOE_KEY socket location.  
11 Remove all memory modules. See "Removing Memory Modules" on  
page 132.  
NOTE: Record the memory-module socket locations to ensure proper  
reinstallation of the memory modules.  
CAUTION: The processor and heat sink can become extremely hot. Allow  
sufficient time for the processor and heat sink to cool before handling.  
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NOTICE: To prevent damaging the processor, do not pry the heat sink off of the  
processor.  
12 Remove the processor(s). See "Removing a Processor" on page 133.  
13 If applicable, remove the SAS/SATA backplane. See "Removing the  
SAS/SATA Backplane" on page 148.  
14 Carefully route any loose cables away from the edges of the system board.  
15 Remove the system board from the chassis. See Figure 3-44.  
a
b
Pull and hold the blue system board release pin.  
While holding the release pin and the system board touch point, slide  
the system board towards the front of the system, and lift the board  
out of the chassis.  
Figure 3-44. Removing and Installing the System Board  
2
3
1
4
1
3
system board release pin  
system board touch point  
2
4
system board  
system board securing slots  
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Installing the System Board  
1
Align the back connectors on the system board with the cutouts in the  
back of the chassis. Ensure the system-board tray is square with the chassis  
so that the securing tabs on the chassis fully insert into the system-board  
securing slots.  
2
3
Slide the system board towards the back of the system until the blue  
release pin locks into place. See Figure 3-44.  
If applicable, install the SAS/SATA backplane. See "Installing the  
SAS/SATA Backplane" on page 150.  
4
5
Install the processor(s). See "Installing a Processor" on page 136.  
Install the memory modules in the same sockets from which they were  
removed. See "Installing Memory Modules" on page 130.  
6
7
8
9
Install the TOE NIC hardware key, if previously present. See Figure 6-1 for  
the TOE_KEY socket location.  
Install the internal USB memory key, if previously present. See "Installing  
the Optional Internal USB Memory Key" on page 120.  
If applicable, install the SAS controller card. See "Installing a SAS  
Controller Card" on page 111.  
If applicable, install the RAC card. See "Installing a RAC Card" on  
page 119.  
10 If applicable, install the expansion cards and any attached cables. See  
"Installing an Expansion Card" on page 110.  
11 Depending on your configuration, connect the following cables that you  
removed in "Removing the System Board" on page 153. See Figure 6-1 for  
connector locations.  
•
Three power-supply cables to the PWR1, PWR2, and PWR3  
connectors  
•
•
•
•
•
•
I/O panel cable to the CTRL-PNL connector  
SATA cable(s) to the SATA connector(s)  
Diskette data cable to the FLOPPY connector  
PATA data cable to IDE connector  
Expansion card fan cable to the FAN1 connector  
System fan cable to the FAN2 connector  
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•
•
•
SAS LED cable to the PERC_LED connector  
SAS/SATA backplane cable to BP_12C connector  
Intrusion switch cable to the INTRUSION connector  
12 Close the system. See "Closing the System" on page 70.  
13 Place the system upright and on its feet on a flat, stable surface.  
14 Install the front-drive bezel. See "Installing the Front Drive Bezel" on  
page 66.  
15 Reattach any peripherals, then connect the system to the electrical outlet.  
16 Turn on the system and attached peripherals.  
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Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system  
cover and work inside the system. While working inside the system, do not  
attempt to service the system except as explained in this guide and elsewhere  
in your system documentation.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications  
described in Table 4-1.  
Table 4-1. Start-up Routine Indications  
Look/listen for:  
A status or error message displayed on See "LCD Status Messages" on page 18.  
the front-panel LCD.  
Action  
An error message displayed on the  
monitor.  
See "System Messages" on page 32.  
Alert messages from the systems  
management software.  
See the systems management software  
documentation.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem"  
on page 160.  
See "Troubleshooting the Keyboard" on  
page 161.  
The USB diskette drive activity  
indicator.  
See "Troubleshooting a Diskette Drive" on  
page 177.  
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Table 4-1. Start-up Routine Indications (continued)  
Look/listen for:  
The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on  
page 179.  
Action  
The hard-drive activity indicator.  
See "Troubleshooting a Hard Drive" on  
page 181.  
An unfamiliar constant scraping or  
grinding sound when you access a  
drive.  
See "Getting Help" on page 205.  
Checking the Equipment  
This section provides troubleshooting procedures for external devices  
attached to the system, such as the monitor, keyboard, or mouse. Before you  
perform any of the procedures, see "Troubleshooting External Connections"  
on page 160.  
Troubleshooting External Connections  
Loose or improperly connected cables are the most likely source of problems  
for the system, monitor, and other peripherals (such as a printer, keyboard,  
mouse, or other external device). Ensure that all external cables are securely  
attached to the external connectors on your system. See "Front-Panel  
Features and Indicators" on page 13 and "Back-Panel Features and Indicators"  
on page 15 for the front- and back-panel connectors on your system.  
Troubleshooting the Video Subsystem  
Problem  
•
•
Monitor is not working properly.  
Video memory is faulty.  
Action  
1
2
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor..  
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3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 205.  
Troubleshooting the Keyboard  
Problem  
•
•
System message indicates a problem with the keyboard  
Keyboard is not functioning or is functioning improperly.  
Action  
1
2
Check to see if the keyboard cable has disconnected from the system.  
Swap the faulty keyboard with a working keyboard.  
If the problem is resolved, replace the faulty keyboard.  
3
If other USB devices are connected to ports adjacent to the keyboard and  
mouse USB ports, power off the devices and disconnect them from the  
USB ports.  
An overcurrent event on another USB device will cause both the keyboard  
and mouse to stop functioning.  
If the mouse and keyboard do not immediately return to operation after  
disconnecting the other USB devices, restart your system. If the mouse  
and keyboard operations are restored after system restart, reconnect the  
disconnected USB devices and power them on one at a time.  
If mouse and keyboard operation do not return after system restart,  
proceed to the next step.  
4
Reset the system BIOS to the default settings by setting the  
NVRAM_CLR jumper inside your system. Use the following procedure.  
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CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
a
Turn off the system and attached peripherals and unplug the system  
from the power source.  
b
c
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
d
e
Locate the NVRAM_CLR jumper on your system board (see "System  
Board Jumpers and Connectors" on page 197) and set the jumper to  
the clear position (see Table 6-2).  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
f
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
If the mouse and keyboard are operational, proceed to the next step.  
g
If the mouse and keyboard are still not operational, see "Getting Help"  
on page 205.  
h
i
Repeat step a through step c.  
Set the NVRAM_CLR jumper to the default position (see Table 6-2).  
j
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
k
l
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
m
Enter the System Setup program and reenter any custom BIOS  
settings that were reset. Be sure to leave all USB ports enabled.  
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Troubleshooting the Mouse  
Problem  
•
•
System message indicates a problem with the mouse.  
Mouse is not functioning or is functioning improperly.  
Action  
1
2
Check to see if the mouse cable has disconnected from the system.  
Swap the faulty mouse with a working mouse.  
If the problem is resolved, replace the faulty mouse.  
3
If other USB devices are connected to ports adjacent to the keyboard and  
mouse USB ports, power off the devices and disconnect them from the  
USB ports.  
An overcurrent event on another USB device will cause both the keyboard  
and mouse to stop functioning.  
If the mouse and keyboard do not immediately return to operation after  
disconnecting the other USB devices, restart your system. If the mouse  
and keyboard operations are restored after system restart, reconnect the  
disconnected USB devices and power them on one at a time.  
If mouse and keyboard operation do not return after system restart,  
proceed to the next step.  
4
Reset the system BIOS to the default settings by setting the  
NVRAM_CLR jumper inside your system. Use the following procedure.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
a
Turn off the system and attached peripherals and unplug the system  
from the power source.  
b
c
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
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d
e
Locate the NVRAM_CLR jumper on your system board (see "System  
Board Jumpers and Connectors" on page 197) and set the jumper to  
the clear position (see Table 6-2).  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
f
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
If the mouse and keyboard are operational, proceed to the next step.  
g
If the mouse and keyboard are still not operational, see "Getting Help"  
on page 205.  
h
i
Repeat step a through step c.  
Set the NVRAM_CLR jumper to the default position (see Table 6-2).  
j
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
k
l
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
m
Enter the System Setup program and reenter any custom BIOS  
settings that were reset. Be sure to leave all USB ports enabled.  
Troubleshooting Serial I/O Problems  
Problem  
•
•
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
Enter the System Setup program and ensure that the serial port is enabled  
and configured correctly for your program. See "Entering the System Setup  
Program" on page 43.  
2
If the problem is confined to a particular program, see the program  
documentation for specific port configuration requirements that the  
program may require.  
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3
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 193.  
If the tests run successfully but the problem persists, see "Troubleshooting  
a USB Device" on page 165.  
Troubleshooting a Serial I/O Device  
Problem  
•
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial  
port.  
Swap the serial interface cable with a working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable. See "Getting Help"  
on page 205.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device. See "Getting Help" on  
page 205.  
If the problem persists, see "Getting Help" on page 205.  
Troubleshooting a USB Device  
Problem  
•
•
System message indicates a problem with a USB device.  
One or more USB devices are not operating properly.  
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Action  
1
If a single USB device is experiencing a problem, perform the following  
procedure. For problems with multiple USB devices, skip to step 2.  
a
b
Turn off the USB device, disconnect the USB cable from the system  
briefly, and reconnect the cable.  
Restart the system, enter the System Setup program, and ensure that  
all USB ports are enabled (see "Entering the System Setup Program"  
on page 43).  
c
d
Turn off the USB device and swap the interface cable with a working  
cable. Turn on the device.  
If the problem is resolved, replace the interface cable.  
Turn off the USB device, connect it to another USB connector on the  
system, and turn on the USB device.  
If the USB device functions, the USB connector on the system is likely  
defective. Otherwise, the USB device is faulty and needs to be  
replaced (see "Getting Help" on page 205).  
2
3
Power off all USB peripheral devices and disconnect all USB devices from  
the system except the USB mouse and keyboard.  
Restart the system and reconnect the USB devices.  
If the problem is resolved, the problem was likely caused by an overcurrent  
event on one of the USB devices. If the problem persists, attempt to isolate  
the faulty device by trying different USB configurations.  
If the problem is not resolved, proceed to the next step.  
4
Reset the system BIOS to the default settings by setting the  
NVRAM_CLR jumper inside your system. Use the following procedure.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
a
Turn off the system and attached peripherals and unplug the system  
from the power source.  
b
Open the system. See "Opening the System" on page 68.  
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c
d
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
Locate the NVRAM_CLR jumper on your system board (see "System  
Board Jumpers and Connectors" on page 197) and set the jumper to  
the enabled position.  
e
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
f
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
If all USB devices are operational, proceed to the next step.  
g
If the USB devices are still not functioning, see "Getting Help" on  
page 205.  
h
i
Repeat step a through step c.  
Set the NVRAM_CLR jumper to the disabled position.  
j
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
k
l
Close the system. See "Closing the System" on page 70.  
Reconnect the system and peripherals to power and restart.  
m
Enter the System Setup program and reenter any custom BIOS  
settings that were reset. Be sure to leave all USB ports enabled.  
Troubleshooting a NIC  
Problem  
•
NIC cannot communicate with network.  
Action  
Run the appropriate online diagnostic test. See "Using Server  
1
Administrator Diagnostics" in "Running the System Diagnostics" on  
page 194.  
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2
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 18.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's  
documentation.  
•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
3
4
5
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NICs are enabled.  
See "Entering the System Setup Program" on page 43.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the network equipment  
documentation.  
6
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If the problem persists, see "Getting Help" on page 205  
.
Troubleshooting a Wet System  
Problem  
•
•
Liquid spilled on the system.  
Excessive humidity.  
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Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 68.  
Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 107.  
4
5
6
Let the system dry thoroughly for at least 24 hours.  
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 205  
.
7
8
If the system starts properly, shut down the system and reinstall all of the  
expansion cards that you removed. See "Installing an Expansion Card" on  
page 110.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
If the tests fail, see "Getting Help" on page 205  
.
Troubleshooting a Damaged System  
Problem  
•
System was dropped or damaged.  
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Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Open the system. See "Opening the System" on page 68.  
Ensure that the following components are properly installed:  
•
•
•
•
•
•
Expansion cards  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
Drive-carrier connections to the SAS/SATA backplane, if applicable  
3
4
5
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 70.  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics" on page 193.  
If the tests fail, see "Getting Help" on page 205  
.
Troubleshooting the System Battery  
Problem  
•
•
•
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the  
NVRAM may lose its system configuration information. This situation is caused by a  
defective battery.  
Action  
Re-enter the time and date through the System Setup program. See  
1
"Entering the System Setup Program" on page 43.  
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2
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program. See "Entering the System Setup  
Program" on page 43.  
If the date and time are not correct in the System Setup program, replace  
the battery. See "System Battery" on page 138.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 205  
.
NOTE: Some software may cause the system time to speed up or slow down. If the  
system seems to operate normally except for the time kept in the System Setup  
program, the problem may be caused by software rather than by a defective  
battery.  
Troubleshooting Redundant Power Supplies  
Problem  
•
•
•
System-status indicators are amber.  
Power-supply fault indicators are amber.  
Front-panel status LCD indicates a problem with the power supplies.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
3
Run the appropriate online diagnostics test. See "Running the System  
Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Locate the faulty power supply.  
The power supply's fault indicator is lit. See "Power Indicator Codes" on  
page 17.  
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NOTICE: You can hot-plug the redundant power supplies. One power supply must  
be installed for the system to operate. The system is in the redundant mode when  
two power supplies are installed. Remove and install only one power supply at a  
time in a system that is powered on. Operating the system with only one power  
supply installed for extended periods of time can cause the system to overheat.  
4
Ensure that the power supply is properly installed by removing and  
reinstalling it. See "Installing a Redundant Power Supply" on page 77.  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly. The  
power indicator turns green to signify that the power supply is functioning  
properly. See "Power Indicator Codes" on page 17.  
5
6
If the problem persists, remove the faulty power supply. See "Removing a  
Redundant Power Supply" on page 76.  
Install a new power supply. See "Installing a Redundant Power Supply" on  
page 77.  
If the problem persists, see "Getting Help" on page 205.  
Troubleshooting System Cooling Problems  
Problem  
•
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
•
•
•
•
•
System cover, drive blanks, or shrouds are removed.  
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See "Troubleshooting a  
Fan" on page 173.  
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Troubleshooting a Fan  
Problem  
•
•
Systems management software issues a fan-related error message.  
Front panel LCD indicates a problem with the fan.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Run the appropriate diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
3
4
Open the system. See "Opening the System" on page 68.  
Locate the faulty fan indicated by the LCD display or diagnostic software.  
For the identification number of each fan, see "Integrated TOE" on  
page 122.  
5
6
7
Ensure that the faulty fan's power cable is firmly attached to the fan power  
connector. See "Integrated TOE" on page 122.  
Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, install a new fan. See "Integrated TOE" on  
page 122.  
If the replacement fan is working properly, close the system. See "Closing  
the System" on page 70.  
If the replacement fan does not operate, see "Getting Help" on page 205  
.
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Troubleshooting System Memory  
Problem  
•
•
•
Faulty memory module.  
Faulty system board.  
Front-panel status LCD indicates a problem with system memory.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
If the system is operational, run the appropriate online diagnostic test. See  
"Using Dell PowerEdge Diagnostics" on page 193.  
If diagnostics indicates a fault, follow the corrective actions provided by  
the diagnostic program. If the problem is not resolved or if the system is  
not operational, continue to the next step.  
2
3
Turn off the system and attached peripherals, unplug the system from the  
power source and press the power button, and then reconnect the system  
to power.  
Turn on the system and attached peripherals and, as the system boots,  
note the messages on the screen.  
If an error message appears indicating a fault with a specific memory  
module, go to step 12.  
If any other system message appears that indicates a nonspecific memory  
problem, continue to the next step.  
4
Enter the System Setup program and check the system memory setting.  
See "Entering the System Setup Program" on page 43.  
If the installed memory does not match the amount of memory shown in  
the System Setup program, proceed to the next step.  
If the memory settings and installed memory indicate no problems, go to  
step 12.  
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5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 68.  
Ensure that the memory banks are populated correctly. See "General  
Memory Module Installation Guidelines" on page 127.  
If the memory modules are populated correctly, continue to the next step.  
8
9
Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 130.  
Close the system. See "Closing the System" on page 70.  
10 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
11 Enter the System Setup program and check the system memory setting.  
See "Entering the System Setup Program" on page 43.  
If the amount of memory installed still does not match the system  
memory setting, proceed to the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
13 Open the system. See "Opening the System" on page 68.  
14 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module. Otherwise, swap the memory module  
in the first DIMM socket with a module of the same type and capacity that  
is known to be good. See "Installing Memory Modules" on page 130.  
15 Close the system. See "Closing the System" on page 70.  
16 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
17 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
18 If the memory problem is still indicated, repeat step 12 through step 17 for  
each memory module installed.  
If the problem persists, see "Getting Help" on page 205.  
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Troubleshooting an Internal USB Key  
Problem  
•
System cannot read data from a USB memory key.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Enter the System Setup program and ensure that the USB key port is  
enabled. See "Entering the System Setup Program" on page 43.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
5
6
Reseat the USB key.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, proceed to the next step.  
Repeat step 2, step 3, and step 4.  
9
10 Insert a different USB key that you know works properly.  
11 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
12 Close the system. See "Closing the System" on page 70.  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 205.  
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Troubleshooting a Diskette Drive  
Problem  
•
Error message indicates a diskette drive problem.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
3
Enter the System Setup program and verify that the diskette drive is  
configured correctly. See "Entering the System Setup Program" on page 43.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
4
5
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
6
Ensure that the diskette drive interface cable is securely connected to the  
diskette drive and the system board.  
7
8
Ensure that a power cable is properly connected to the drive.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
9
Close the system. See "Closing the System" on page 70.  
10 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
11 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
If the problem persists, continue with the following steps.  
12 Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
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13 Open the system. See "Opening the System" on page 68.  
14 Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
15 Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 107.  
16 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
17 Close the system. See "Closing the System" on page 70.  
18 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
19 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
If the tests run successfully, an expansion card may be conflicting with the  
diskette drive logic, or an expansion card may be faulty. Continue to the  
next step.  
If the tests fail, see "Getting Help" on page 205  
.
20 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
21 Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
22 Open the system. See "Opening the System" on page 68.  
23 Reinstall one of the expansion cards you removed in step 15. See  
"Installing an Expansion Card" on page 110.  
24 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
25 Close the system. See "Closing the System" on page 70.  
26 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
27 Run the appropriate online diagnostic test to see whether the diskette  
drive works correctly.  
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28 Repeat step 20 through step 27 until all expansion cards are reinstalled or  
one of the expansion cards causes the tests to fail.  
If the problem is not resolved, see "Getting Help" on page 205  
.
Troubleshooting an Optical Drive  
Problem  
•
•
System cannot read data from a CD or DVD in an optical drive.  
Optical drive indicator does not blink during boot.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Try using a different CD or DVD that you know works properly.  
Enter the System Setup program and ensure that the optical drive  
controller is enabled. See "Entering the System Setup Program" on  
page 43.  
3
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
5
6
Open the system. See "Opening the System" on page 68.  
Ensure that the interface cable is securely connected to the optical drive  
and to the controller.  
7
8
9
Ensure that the power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 205  
.
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Troubleshooting a SCSI Tape Drive  
Problem  
•
•
•
•
Defective tape drive.  
Defective tape cartridge.  
Missing or corrupted tape-backup software or tape drive device driver.  
Defective SCSI controller.  
Action  
Remove the tape cartridge you were using when the problem occurred, and  
1
2
3
4
5
replace it with a tape cartridge that you know works.  
Ensure that the SCSI device drivers for the tape drive are installed and are  
configured correctly. See "Installing an Optical or Tape Drive" on page 101.  
Reinstall the tape-backup software as instructed in the tape-backup  
software documentation.  
Ensure that the tape drive’s interface/DC power cable is connected to the  
tape drive and SCSI controller card.  
Verify that the tape drive is configured for a unique SCSI ID number and  
that the tape drive is terminated or not terminated, based on the interface  
cable used to connect the drive.  
See the documentation for the tape drive for instructions on selecting the  
SCSI ID number and enabling or disabling termination.  
6
7
Run the appropriate online diagnostics tests. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
8
Open the system. See "Opening the System" on page 68.  
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9
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
10 Ensure that the SCSI controller card is firmly seated in its connector. See  
"Installing an Expansion Card" on page 110.  
11 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
12 Close the system. See "Closing the System" on page 70.  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
14 If the problem is not resolved, see the documentation for the tape drive for  
additional troubleshooting instructions.  
15 If you cannot resolve the problem, see "Getting Help" on page 205 for  
information on obtaining technical assistance.  
Troubleshooting a Hard Drive  
If your system has hot-pluggable hard drives in a front-loading hard drive bay  
(when available), see "Troubleshooting a Hot-plug Hard Drive" on page 183.  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
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2
3
If you are experiencing problems with multiple hard drives, skip to step 6.  
For a problem with a single hard drive, continue to the next step.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter  
configuration utility.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
Ensure that the required device drivers for your SAS controller card or SAS  
RAID controller are installed and are configured correctly. See the  
operating system documentation for more information.  
5
6
Verify that the controller is enabled and the drives appear in the System  
Setup program. See "Entering the System Setup Program" on page 43.  
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and  
disconnect the system from the electrical outlet.  
b
c
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
d
Verify that the cable connections between the hard drive(s) and the  
drive controller are correct. Check if the connections are to the SATA  
connectors on the system board, a SAS expansion card, or a SAS RAID  
controller. See "Hard Drives" on page 82.  
e
f
Verify that the SAS or SATA cables are securely seated in their  
connectors.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
g
h
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem persists, see "Getting Help" on page 205  
.
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Troubleshooting a Hot-plug Hard Drive  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
Remove the front drive bezel. See "Removing the Front Drive Bezel" on  
page 66.  
If you are experiencing problems with multiple hard drives, skip to step 9.  
For a problem with a single hard drive, continue to the next step.  
4
5
Turn off your system, reseat the hard drive, and restart the system.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter  
configuration utility.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
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6
7
Ensure that the required device drivers for your controller are installed and  
are configured correctly. See the operating system documentation for more  
information.  
Verify that the controller is enabled and the drives appear in the System  
Setup program. See "Entering the System Setup Program" on page 43.  
NOTICE: Do not perform the following step if you have a SAS RAID controller.  
8
If you have a non-RAID SAS controller, remove the hard drive and swap its  
drive bay location with another hard drive that is functioning properly.  
If the problem is resolved, reinstall the hard drive in the original bay. See  
"Installing a Hot-plug Hard Drive" on page 89.  
If the hard drive functions properly in the original bay, the drive carrier  
could have intermittent problems. Replace the hard-drive carrier. See  
"Getting Help" on page 205  
.
If the hard drive functioned properly in another bay but does not function  
in the original bay, the SAS/SATA backplane has a defective connector. See  
"Getting Help" on page 205  
.
9
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and  
disconnect the system from the electrical outlet.  
b
c
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
d
e
Remove the processor shroud. See "Removing the Processor Shroud"  
on page 72.  
Verify that the cable connections between the SAS/SATA backplane  
and the SAS controller are correct. See "Installing the SAS/SATA  
Backplane" on page 150.  
f
Verify that the SAS cables are securely seated in their connectors.  
g
Verify that the power cable on the SAS/SATA backplane is securely  
seated in the connector.  
h
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
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i
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
j
Close the system. See "Closing the System" on page 70.  
k
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem persists, see "Getting Help" on page 205  
.
Troubleshooting a SAS or SAS RAID Controller  
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the  
documentation for your operating system and the controller.  
Problem  
•
•
Error message indicates a problem with the SAS or SAS RAID controller.  
SAS or SAS RAID controller performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 193.  
Enter the System Setup program and ensure that the SAS or SAS RAID  
controller is enabled. See "Entering the System Setup Program" on  
page 43.  
3
Restart the system and press the applicable key sequence to enter the  
configuration utility:  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a SAS RAID controller  
See the controller's documentation for information about configuration  
settings.  
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4
5
Check the configuration settings, make any necessary corrections, and  
restart the system.  
If the problem is not resolved, continue to the next step.  
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet and peripherals.  
6
7
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
8
9
Ensure that the controller card is firmly seated into the system board  
connector. See "Installing an Expansion Card" on page 110.  
If you have a SAS RAID controller, ensure that the following RAID  
components are properly installed and connected:  
•
•
Memory module  
Battery  
10 Verify that the cable connections between the hard drives and the SAS  
controller are correct. See "Hard Drives" on page 82.  
Ensure that the cables are firmly connected to the SAS controller and the  
hard drives.  
11 If your system has hot-pluggable hard drives in a front-loading drive bay  
(when available), verify that the cable connections between the SAS/SATA  
backplane and the SAS controller are correct. See "Installing the  
SAS/SATA Backplane" on page 150.  
12 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
13 Close the system. See "Closing the System" on page 70.  
14 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals. If the problem persists, see "Getting Help" on  
page 205  
.
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Troubleshooting Expansion Cards  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
Problem  
•
•
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
Run the appropriate online diagnostic test for the expansion card which is  
exhibiting issues. See "Using Dell PowerEdge Diagnostics" on page 193.  
Follow any recommended actions provided by the diagnostics. If the  
problem persists, go to the next step.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
5
6
Ensure that each expansion card is firmly seated in its connector. See  
"Installing an Expansion Card" on page 110.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
7
8
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, go to the next step.  
9
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
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10 Open the system. See "Opening the System" on page 68.  
11 Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
12 Remove all expansion cards in the system. See "Removing an Expansion  
Card" on page 107.  
NOTE: If your operating system is running off a disk controller card (such as a SAS  
controller card), do not remove it.  
13 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
14 Close the system. See "Closing the System" on page 70.  
15 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
16 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 205.  
17 For each expansion card you removed in step 12, perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet and peripherals.  
b
c
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion  
Card Shroud" on page 72.  
d
e
Reinstall one of the expansion cards.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
f
Close the system. See "Closing the System" on page 70.  
g
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
h
Run the appropriate online diagnostic test.  
If the tests fail, repeat step 17 for each expansion card until you are  
able to single out the faulty expansion card.  
If the tests fail for all expansion cards, see "Getting Help" on page 205  
.
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Troubleshooting the Microprocessors  
Problem  
•
•
Error message indicates a processor problem.  
Front-panel status LCD indicates a problem with the processors or system  
board.  
•
A heat sink is not installed for each processor.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
1
2
If possible, run the appropriate online diagnostics test. See "Using Dell  
PowerEdge Diagnostics" on page 193.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 68.  
Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
5
6
7
8
9
Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
Ensure that each processor and heat sink is properly installed. See  
"Installing a Processor" on page 136.  
Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
Close the system. See "Closing the System" on page 70.  
10 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
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11 If possible, run the appropriate online diagnostic test. See "Running the  
System Diagnostics" on page 193.  
If the tests fail or the problem persists, continue to the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
13 Open the system. See "Opening the System" on page 68.  
14 Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
15 Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
16 Remove processor 2. See "Removing a Processor" on page 133.  
To locate processor 2, see Figure 6-1.  
If only one processor is installed, replace the processor. See "Getting Help  
"
on page 205.  
17 Install the processor shroud. See "Installing the Processor Shroud" on  
page 74.  
18 Install the expansion card shroud. See "Installing the Expansion Card  
Shroud" on page 75.  
19 Close the system. See "Closing the System" on page 70.  
20 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
21 Run the appropriate online diagnostic test.  
•
•
If the tests complete successfully, go to step 22.  
If the tests fail, the processor is faulty.  
page 205.  
See "Getting Help" on  
22 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
23 Open the system. See "Opening the System" on page 68.  
24 Remove the expansion card shroud. See "Removing the Expansion Card  
Shroud" on page 72.  
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25 Remove the processor shroud. See "Removing the Processor Shroud" on  
page 72.  
26 Swap processor 1 with processor 2. See "Removing a Processor" on  
page 133.  
27 If you have tested each processor and the problem persists, the system  
board is faulty. See "Getting Help" on page 205.  
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Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test your  
system's hardware without requiring additional equipment or risking data  
loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Dell PowerEdge Diagnostics  
To assess a system problem, first use the online Dell™ PowerEdge™  
Diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or  
test modules, that include diagnostic tests on chassis and storage components  
such as hard drives, physical memory, communications and printer ports,  
NICs, CMOS, and more. If you are unable to identify the problem using the  
PowerEdge Diagnostics, then use the system diagnostics.  
The files required to run PowerEdge Diagnostics for systems running  
®
®
supported Microsoft Windows and Linux operating systems are available  
at support.dell.com and on the CDs that came with your system. For  
information about using diagnostics, see the Dell PowerEdge Diagnostics  
User's Guide.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow  
you to:  
•
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached.  
•
View help messages that briefly describe each test and its parameters.  
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•
•
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during  
testing.  
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the microprocessor and the  
system's input/output devices (monitor, keyboard, and diskette drive) are  
functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
The system diagnostics is run from the utility partition on your hard drive.  
NOTICE: Use the system diagnostics to test only your system. Using this program  
with other systems may cause invalid results or error messages. In addition, use  
only the program that came with your system (or an updated version of that  
program).  
1
2
As the system boots, press <F10> during POST.  
From the utility partition main menu, select Run System Diagnostics, or  
select Run Memory Diagnostics if you are troubleshooting memory.  
When you start the system diagnostics, a message is displayed stating that the  
diagnostics are initializing. Next, the Diagnostics menu appears. The menu  
allows you to run all or specific diagnostics tests or to exit the system  
diagnostics.  
NOTE: Before you read the rest of this section, start the system diagnostics so that  
you can see the utility on your screen.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 5-1 provides a brief  
explanation of testing options.  
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Table 5-1. System Diagnostics Testing Options  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs device  
tests that do not require user interaction. Use this option to  
quickly identify the source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can  
take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window appears and allows you to select the device(s) to be tested, select  
specific options for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested.  
Devices are grouped by device type or by module, depending on the option  
you select. Click the (+) next to a device or module to view its components.  
Click (+) on any component to view the tests that are available. Clicking a  
device, rather than its components, selects all of the components of the  
device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You  
can set the following options:  
•
•
•
Non-Interactive Tests Only — When checked, runs only tests that require  
no user intervention.  
Quick Tests Only — When checked, runs only the quick tests on the  
device. Extended tests will not run when you select this option.  
Show Ending Timestamp — When checked, time stamps the test log.  
Running the System Diagnostics  
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•
•
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where  
the test log file is saved.  
Viewing Information and Results  
The tabs in the Customize window provide information about the test and  
the test results. The following tabs are available:  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — If applicable, displays parameters that you can set for the  
test.  
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Jumpers and Connectors  
This section provides specific information about the system jumpers and  
describes the connectors on the various boards in the system.  
System Board Jumpers and Connectors  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
Figure 6-1 shows the locations of the configuration jumpers and the system  
board connectors. Table 6-1 lists the descriptions of the system board  
connectors, and Table 6-2 lists the jumper settings.  
Jumpers and Connectors  
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Figure 6-1. System Board Jumpers and Connectors  
10  
1
2
3
4
5
6
7
8
9
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
38  
41  
40  
39  
37 36 35 34 33 32 31 30 29 28 27  
26  
198  
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Table 6-1. System Board Jumpers and Connectors  
Item  
Connector  
PCIX_5  
Description  
1
2
3
4
PCI-X connector (slot 5)  
PCIe x8 connector (slot 4)  
PCIe x4 connector (slot 3)  
PCIE_X8_4  
PCIE_X4_3  
PCIE_X4_2  
PCIe x4 connector (slot 2) (reserved for  
SAS card)  
PERC SLOT  
5
PCIE_X4_1  
PCIe x4 connector (slot 1) (reserved for  
RAC card)  
DRAC SLOT  
6
FAN2  
Rear system fan connector  
7
USB1_ETH1  
USB2  
NIC connector, USB connectors (2)  
USB connectors (3)  
8
9
COM1  
Serial connector  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
VGA  
Video connector  
RAC_CONN2  
DIMM4B (B1)  
DIMM4A (B2)  
DIMM3B (B3)  
DIMM4A (B4)  
CPU2  
Remote Access Control (RAC) card 2  
First memory module slot (processor 2)  
Second memory module slot (processor 2)  
Third memory module slot (processor 2)  
Fourth memory module slot (processor 2)  
Microprocessor 2  
RAC_CONN1  
DIMM2B (A1)  
DIMM2A (A2)  
DIMM1B (A3)  
DIMM1A (A4)  
PWR2  
Remote Access Control (RAC) card 1  
First memory module slot (processor 1)  
Second memory module slot (processor 1)  
Third memory module slot (processor 1)  
Fourth memory module slot (processor 1)  
Power connector  
PWR1  
Power connector  
CTRL_PNL  
PWR3  
Control panel connector  
Power connector  
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Table 6-1. System Board Jumpers and Connectors (continued)  
Item  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
Connector  
CPU1  
Description  
Microprocessor 1  
BATTERY  
IDE  
System battery  
PATA drive connector  
Diskette drive connector  
SAS/SATA backplane connector  
Chassis intrusion switch connector  
SAS card LED connector  
SATA_D drive connector  
SATA_C drive connector  
SATA_B drive connector  
TCP/IP Offload Engine Key  
Internal USB key  
FLOPPY  
J_I2C_BP  
INTRUSION  
PERC_LED  
SATA_D  
SATA_C  
SATA_B  
TOE  
USB_INT  
SATA_A  
FAN1  
SATA_A drive connector  
Front system fan connector  
NVRAM jumper  
NVRAM_CLR  
PWRD_EN  
Password clear jumper  
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Table 6-2. System Board Jumper Settings  
Jumper  
Setting  
(default)  
Description  
PWRD_EN  
The password feature is enabled.  
The password feature is disabled.  
NVRAM_CLR  
(default)  
The configuration settings are retained at system  
boot.  
The configuration settings are cleared at the next  
system boot. (If the configuration settings  
become corrupted to the point where the system  
will not boot, move the jumper to this position  
and boot the system. Move the jumper back to  
the default position before restoring the  
configuration information.)  
SAS/SATA Backplane Board Connectors  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the system and protecting against electrostatic  
discharge.  
The SAS/SATA backplane is present in systems that have a front-loading hot-  
plug hard drive bay (when available). Figure 6-2 shows the locations of the  
SAS/SATA backplane connectors.  
Jumpers and Connectors  
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Figure 6-2. SAS/SATA Backplane Connectors  
3
1
2
5
4
front  
6
back  
1
3
5
release pin  
2
4
6
SAS/SATA connector  
SAS/SATA backplane  
backplane connector  
power connector  
SAS/SATA drive connectors (4)  
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Disabling a Forgotten Password  
The password jumper on the system board enables the system password  
features or disables them and clears any password(s) currently in use.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. See your Product  
Information Guide for complete information about safety precautions, working  
inside the system, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 68.  
Move the PWRD_EN jumper to the disabled position.  
See Figure 6-1 to locate the password jumper on the system board.  
4
5
Close the system. See "Closing the System" on page 70.  
Reconnect the system to the electrical outlet, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug in the disabled position. However, before  
you assign a new system and/or setup password, you must move the jumper  
plug to the enabled position.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still in the disabled position, the system disables the new password(s) the  
next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system. See "Opening the System" on page 68.  
Move the PWRD_EN jumper from the disabled position to the enabled  
position.  
9
Close the system, reconnect the system to the electrical outlet, and turn  
on the system.  
10 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Using the  
System Password" on page 56.  
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Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Getting Help  
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Glossary  
This section defines or identifies technical terms, abbreviations, and  
acronyms used in your system documents.  
A — Ampere(s).  
AC — Alternating current.  
ACPI — Advanced Configuration and Power Interface. A standard interface for  
enabling the operating system to direct configuration and power management.  
ambient temperature — The temperature of the area or room where the system is  
located.  
ANSI — American National Standards Institute. The primary organization for  
developing technology standards in the U.S.  
application — Software designed to help you perform a specific task or series of tasks.  
Applications run from the operating system.  
ASCII — American Standard Code for Information Interchange.  
asset tag — An individual code assigned to a system, usually by an administrator, for  
security or tracking purposes.  
backup — A copy of a program or data file. As a precaution, back up your system’s  
hard drive on a regular basis. Before making a change to the configuration of your  
system, back up important start-up files from your operating system.  
backup battery — A battery that maintains system configuration, date, and time  
information in a special section of memory when the system is turned off.  
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on  
a flash memory chip. The BIOS controls the following:  
• Communications between the processor and peripheral devices  
• Miscellaneous functions, such as system messages  
Glossary  
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bit — The smallest unit of information interpreted by your system.  
blade — A module that contains a processor, memory, and a hard drive. The modules  
are mounted into a chassis that includes power supplies and fans.  
BMC — Baseboard management controller.  
boot routine — A program that clears all memory, initializes devices, and loads the  
operating system when you start your system. Unless the operating system fails to  
respond, you can reboot (also called warm boot) your system by pressing  
<Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset  
button or by turning the system off and then back on.  
bootable diskette — A diskette that is used to start your system if the system will not  
boot from the hard drive.  
BTU — British thermal unit.  
bus — An information pathway between the components of a system. Your system  
contains an expansion bus that allows the processor to communicate with controllers  
for the peripheral devices connected to the system. Your system also contains an  
address bus and a data bus for communications between the processor and RAM.  
C — Celsius.  
cache — A fast storage area that keeps a copy of data or instructions for quick data  
retrieval. When a program makes a request to a disk drive for data that is in the cache,  
the disk-cache utility can retrieve the data from RAM faster than from the disk drive.  
CD — Compact disc. CD drives use optical technology to read data from CDs.  
cm — Centimeter(s).  
cmos — Complementary metal-oxide semiconductor.  
component — As they relate to DMI, components include operating systems,  
computer systems, expansion cards, and peripherals that are compatible with DMI.  
Each component is made up of groups and attributes that are defined as relevant to  
that component.  
COMn — The device names for the serial ports on your system.  
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control panel — The part of the system that contains indicators and controls, such as  
the power button and power indicator.  
controller — A chip that controls the transfer of data between the processor and  
memory or between the processor and a peripheral.  
conventional memory — The first 640 KB of RAM. Conventional memory is found in  
®
all systems. Unless they are specially designed, MS-DOS programs are limited to  
running in conventional memory.  
coprocessor — A chip that relieves the system’s processor of specific processing tasks.  
A math coprocessor, for example, handles numeric processing.  
CPU — Central processing unit. See processor.  
DC — Direct current.  
DDR — Double-data rate. A technology in memory modules that potentially doubles  
the output.  
device driver — A program that allows the operating system or some other program  
to interface correctly with a peripheral. Some device drivers—such as network  
drivers—must be loaded from the config.sys file or as memory-resident programs  
(usually, from the autoexec.bat file). Others must load when you start the program for  
which they were designed.  
DHCP — Dynamic Host Configuration Protocol. A method of automatically  
assigning an IP address to a client system.  
diagnostics — A comprehensive set of tests for your system.  
DIMM — Dual in-line memory module. See also memory module.  
DIN — Deutsche Industrie Norm.  
directory — Directories help keep related files organized on a disk in a hierarchical,  
“inverted tree” structure. Each disk has a “root” directory. Additional directories that  
branch off the root directory are called subdirectories. Subdirectories may contain  
additional directories branching off them.  
Glossary  
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DMA — Direct memory access. A DMA channel allows certain types of data transfer  
between RAM and a device to bypass the processor.  
DMI — Desktop Management Interface. DMI enables the management of your  
system’s software and hardware by collecting information about the system’s  
components, such as the operating system, memory, peripherals, expansion cards, and  
asset tag.  
DNS — Domain Name System. A method of translating Internet domain names,  
such as www.dell.com, into IP addresses, such as 143.166.83.200.  
DRAM — Dynamic random-access memory. A system’s RAM is usually made up  
entirely of DRAM chips.  
DVD — Digital versatile disc.  
ECC — Error checking and correction.  
EEPROM — Electronically erasable programmable read-only memory.  
EMC — Electromagnetic compatibility.  
EMI — Electromagnetic interference.  
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-  
band," server management on your network server using a remote access controller.  
ESD — Electrostatic discharge.  
ESM — Embedded server management.  
expansion bus — Your system contains an expansion bus that allows the processor to  
communicate with controllers for peripherals, such as NICs.  
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an  
expansion-card connector on the system board. An expansion card adds some  
specialized function to the system by providing an interface between the expansion  
bus and a peripheral.  
expansion-card connector — A connector on the system board or riser board for  
plugging in an expansion card.  
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F — Fahrenheit.  
FAT — File allocation table. The file system structure used by MS-DOS to organize  
®
®
and keep track of file storage. The Microsoft Windows operating systems can  
optionally use a FAT file system structure.  
flash memory — A type of EEPROM chip that can be reprogrammed from a utility  
on diskette while still installed in a system; most EEPROM chips can only be  
rewritten with special programming equipment.  
format — To prepare a hard drive or diskette for storing files. An unconditional  
format deletes all data stored on the disk.  
FSB — Front-side bus. The FSB is the data path and physical interface between the  
processor and the main memory (RAM).  
ft — Feet.  
FTP — File transfer protocol.  
g — Gram(s).  
G — Gravities.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring  
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.  
graphics mode — A video mode that can be defined as x horizontal by y vertical  
pixels by z colors.  
group — As it relates to DMI, a group is a data structure that defines common  
information, or attributes, about a manageable component.  
guarding — A type of data redundancy in which a set of physical drives stores data  
and an additional drive stores parity data. See also mirroring, striping, and RAID.  
h — Hexadecimal. A base-16 numbering system, often used in programming to  
identify addresses in the system’s RAM and I/O memory addresses for devices. In text,  
hexadecimal numbers are often followed by h.  
Glossary  
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headless system — A system or device that functions without having a keyboard,  
mouse, or monitor attached. Normally, headless systems are managed over a network  
using an Internet browser.  
host adapter — A host adapter implements communication between the system’s  
bus and the controller for a peripheral device. (Hard-drive controller subsystems  
include integrated host adapter circuitry.) To add a SCSI expansion bus to your  
system, you must install or connect the appropriate host adapter.  
Hz — Hertz.  
I/O — Input/output. A keyboard is an input device, and a monitor is an output  
device. In general, I/O activity can be differentiated from computational activity.  
ID — Identification.  
IDE — Integrated drive electronics. A standard interface between the system board  
and storage devices.  
integrated mirroring — Provides simultaneous physical mirroring of two drives.  
Integrated mirroring functionality is provided by the system’s hardware. See also  
mirroring.  
internal processor cache — An instruction and data cache built into the processor.  
IP — Internet Protocol.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be sent to or received by a  
peripheral device travels by an IRQ line to the processor. Each peripheral connection  
must be assigned an IRQ number. Two devices can share the same IRQ assignment,  
but you cannot operate both devices simultaneously.  
jumper — Small blocks on a circuit board with two or more pins emerging from them.  
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and  
creates a circuit, providing a simple and reversible method of changing the circuitry in  
a board.  
K — Kilo-; 1000.  
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Kb — Kilobit(s); 1024 bits.  
KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
KBps — Kilobyte(s) per second.  
key combination — A command requiring you to press multiple keys at the same  
time (for example, <Ctrl><Alt><Del>).  
kg — Kilogram(s); 1000 grams.  
kHz — Kilohertz.  
KMM — Keyboard/monitor/mouse.  
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the  
system from which the video  
is displayed and for which the keyboard and mouse are used.  
LAN — Local area network. A LAN is usually confined to the same building or a few  
nearby buildings, with all equipment linked by wiring dedicated specifically to the  
LAN.  
lb — Pound(s).  
LCD — Liquid crystal display.  
LED — Light-emitting diode. An electronic device that lights up when a current is  
passed through it.  
Linux — A UNIX-like operating system that runs on a variety of hardware systems.  
Linux is open source software, which is freely available; however, the full distribution  
of Linux along with technical support and training are available for a fee from vendors  
such as Red Hat Software.  
local bus — On a system with local-bus expansion capability, certain peripheral  
devices (such as the video adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
Glossary  
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LVD — Low voltage differential.  
m — Meter(s).  
mA — Milliampere(s).  
MAC address — Media Access Control address. Your system’s unique hardware  
number on a network.  
mAh — Milliampere-hour(s).  
Mb — Megabit(s); 1,048,576 bits.  
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,  
the term is often rounded to mean 1,000,000 bytes.  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
memory address — A specific location, usually expressed as a hexadecimal number, in  
the system’s RAM.  
memory module — A small circuit board containing DRAM chips that connects to  
the system board.  
memory — An area in your system that stores basic system data. A system can contain  
several different forms of memory, such as integrated memory (ROM and RAM) and  
add-in memory modules (DIMMs).  
MHz — Megahertz.  
mirroring — A type of data redundancy in which a set of physical drives stores data  
and one or more sets of additional drives stores duplicate copies of the data.  
Mirroring functionality is provided by software. See also guarding, integrated  
mirroring, striping, and RAID.  
mm — Millimeter(s).  
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ms — Millisecond(s).  
®
MS-DOS — Microsoft Disk Operating System.  
NAS — Network Attached Storage. NAS is one of the concepts used for  
implementing shared storage on a network. NAS systems have their own operating  
systems, integrated hardware, and software that are optimized to serve specific  
storage needs.  
NIC — Network interface controller. A device that is installed or integrated in a  
system to allow connection to a network.  
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about  
hardware errors.  
ns — Nanosecond(s).  
NTFS — The NT File System option in the Windows 2000 operating system.  
NVRAM — Nonvolatile random-access memory. Memory that does not lose its  
contents when you turn off your system. NVRAM is used for maintaining the date,  
time, and system configuration information.  
parity — Redundant information that is associated with a block of data.  
partition — You can divide a hard drive into multiple physical sections called  
partitions with the fdisk command. Each partition can contain multiple logical drives.  
You must format each logical drive with the format command.  
PCI — Peripheral Component Interconnect. A standard for local-bus  
implementation.  
PDU — Power distribution unit. A power source with multiple power outlets that  
provides electrical power to servers and storage systems in a rack.  
peripheral — An internal or external device, such as a diskette drive or keyboard,  
connected to a system.  
PGA — Pin grid array. A type of processor socket that allows you to remove the  
processor chip.  
Glossary  
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pixel — A single point on a video display. Pixels are arranged in rows and columns to  
create an image. A video resolution, such as 640 x 480, is expressed as the number of  
pixels across by the number of pixels up and down.  
POST — Power-on self-test. Before the operating system loads when you turn on your  
system, the POST tests various system components such as RAM and hard drives.  
processor — The primary computational chip inside the system that controls the  
interpretation and execution of arithmetic and logic functions. Software written for  
one processor must usually be revised to run on another processor. CPU is a synonym  
for processor.  
protected mode — An operating mode that allows operating systems to implement:  
• A memory address space of 16 MB to 4 GB  
• Multitasking  
• Virtual memory, a method for increasing addressable memory by using the hard  
drive  
The Windows 2000 and UNIX 32-bit operating systems run in protected mode.  
MS-DOS cannot run in protected mode.  
PS/2 — Personal System/2.  
PXE — Preboot eXecution Environment. A way of booting a system via a LAN  
(without a hard drive or bootable diskette).  
RAC — Remote access controller.  
RAID — Redundant array of independent disks. A method of providing data  
redundancy. Some common implementations of RAID include RAID 0, RAID 1,  
RAID 5, RAID 10, and RAID 50. See also guarding, mirroring, and striping.  
RAM — Random-access memory. The system’s primary temporary storage area for  
program instructions and data. Any information stored in RAM is lost when you turn  
off your system.  
RAS — Remote Access Service. This service allows users running the Windows  
operating system to remotely access a network from their system using a modem.  
readme file — A text file, usually shipped with software or hardware, that contains  
information supplementing or updating the product’s documentation.  
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read-only file — A read-only file is one that you are prohibited from editing or  
deleting.  
ROM — Read-only memory. Your system contains some programs essential to its  
operation in ROM code. A ROM chip retains its contents even after you turn off your  
system. Examples of code in ROM include the program that initiates your system’s  
boot routine and the POST.  
ROMB — RAID on motherboard.  
rpm — Revolutions per minute.  
RTC — Real-time clock.  
SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A standard interface between the  
system board and storage devices.  
SCSI — Small computer system interface. An I/O bus interface with faster data  
transmission rates than standard ports.  
SDRAM — Synchronous dynamic random-access memory.  
sec — Second(s).  
serial port — An I/O port used most often to connect a modem to your system. You  
can usually identify a serial port on your system by its 9-pin connector.  
service tag — A bar code label on the system used to identify it when you call Dell for  
technical support.  
simple disk volume — The volume of free space on a single dynamic, physical disk.  
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to  
report errors and failures to the system BIOS and then display an error message on the  
screen.  
SMP — Symmetric multiprocessing. Used to describe a system that has two or more  
processors connected via a high-bandwidth link and managed by an operating system,  
where each processor has equal access to I/O devices.  
Glossary  
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SNMP — Simple Network Management Protocol. A standard interface that allows a  
network manager to remotely monitor and manage workstations.  
spanning — Spanning, or concatenating, disk volumes combines unallocated space  
from multiple disks into one logical volume, allowing more efficient use of all the  
space and all drive letters on a multiple-disk system.  
striping — Disk striping writes data across three or more disks in an array, but only  
uses a portion of the space on each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several stripes on the same set of disks  
in an array. See also guarding, mirroring, and RAID.  
SVGA — Super video graphics array. VGA and SVGA are video standards for video  
adapters with greater resolution and color display capabilities than previous  
standards.  
system board — As the main circuit board, the system board usually contains most of  
your system’s integral components, such as the processor, RAM, controllers for  
peripherals, and various ROM chips.  
system configuration information — Data stored in memory that tells a system what  
hardware is installed and how the system should be configured for operation.  
system diskette — See bootable diskette.  
system memory — See RAM.  
System Setup program — A BIOS-based program that allows you to configure your  
system’s hardware and customize the system’s operation by setting features such as  
password protection. Because the System Setup program is stored in NVRAM, any  
settings remain in effect until you change them again.  
system.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the system.ini file to determine a variety of options for the  
Windows operating environment. Among other things, the system.ini file records  
which video, mouse, and keyboard drivers are installed for Windows.  
TCP/IP — Transmission Control Protocol/Internet Protocol.  
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termination — Some devices (such as the last device at each end of a SCSI cable)  
must be terminated to prevent reflections and spurious signals in the cable. When  
such devices are connected in a series, you may need to enable or disable the  
termination on these devices by changing jumper or switch settings on the devices or  
by changing settings in the configuration software for the devices.  
TOE — TCP/IP offload engine. A technology to improve data-transfer performance  
over IP networks by allowing the operating system to offload all TCP/IP traffic to  
specialized hardware on the network adapter, while leaving TCP/IP control decisions  
to the host server.  
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating  
system written in the C programming language.  
uplink port — A port on a network hub or switch used to connect to other hubs or  
switches without requiring a crossover cable.  
UPS — Uninterruptible power supply. A battery-powered unit that automatically  
supplies power to your system in the event of an electrical failure.  
USB — Universal Serial Bus. A USB connector provides a single connection point for  
multiple USB-compliant devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
utility — A program used to manage system resources—memory, disk drives, or  
printers, for example.  
UTP — Unshielded twisted pair. A type of wiring used to connect systems in a  
business or home to a telephone line.  
V — Volt(s).  
VAC — Volt(s) alternating current.  
VDC — Volt(s) direct current.  
VGA — Video graphics array. VGA and SVGA are video standards for video adapters  
with greater resolution and color display capabilities than previous standards.  
Glossary  
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video adapter — The logical circuitry that provides (in combination with the  
monitor) your system’s video capabilities. A video adapter may be integrated into the  
system board or may be an expansion card that plugs into an expansion slot.  
video driver — A program that allows graphics-mode application programs and  
operating systems to display at a chosen resolution with the desired number of colors.  
Video drivers may need to match the video adapter installed in the system.  
video memory — Most VGA and SVGA video adapters include memory chips in  
addition to your system’s RAM. The amount of video memory installed primarily  
influences the number of colors that a program can display (with the appropriate  
video drivers and monitor capabilities).  
video resolution — Video resolution (800 x 600, for example) is expressed as the  
number of pixels across by the number of pixels up and down. To display a program at  
a specific graphics resolution, you must install the appropriate video drivers and your  
monitor must support the resolution.  
W — Watt(s).  
WH — Watt-hour(s).  
win.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the win.ini file to determine a variety of options for the  
Windows operating environment. The win.ini file also usually includes sections that  
contain optional settings for Windows application programs that are installed on the  
hard drive.  
Windows 2000 — An integrated and complete Microsoft Windows operating system  
that does not require MS-DOS and that provides advanced operating system  
performance, improved ease of use, enhanced workgroup functionality, and simplified  
file management and browsing.  
Windows Powered — A Windows operating system designed for use on NAS systems.  
For NAS systems, the Windows Powered operating system is dedicated to file service  
for network clients.  
Windows Server 2003 — A set of Microsoft software technologies that enable  
software integration through the use of XML Web services. XML Web services are  
small reusable applications written in XML that allow data to be communicated  
between otherwise unconnected sources.  
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XML — Extensible Markup Language. XML is a way to create common information  
formats and to share both the format and the data on the World Wide Web,  
intranets, and elsewhere.  
ZIF — Zero insertion force.  
Glossary  
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Index  
BMC  
configuring, 60  
Number  
3.5-inch drive  
removing, 91  
boot device  
configuring, 117  
5.25-inch drive  
installing, 101  
C
cabling  
A
SAS controller card, 113  
alert messages, 41  
CD/DVD drive  
installing, 101  
removing, 97  
B
troubleshooting, 179  
baseboard management  
controller  
chassis intrusion switch  
installing, 142  
See BMC.  
removing, 141  
battery  
replacing, 142  
troubleshooting, 170  
checking equipment, 160  
closing the system, 70  
battery (RAID)  
installing, 114  
connecting external devices, 16  
battery (system)  
replacing, 138  
connectors  
back-panel, 15  
front-panel, 13  
NICs, 15  
bezel (front drive)  
insert, 67  
removing, 66  
replacing, 66  
serial port, 15  
USB, 13, 15  
video, 15  
blank  
hard drive, 91  
contacting Dell, 205  
Index  
223  
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control panel assembly  
installing, 153  
E
error messages, 43  
removing, 151  
expansion cards, 107  
installing, 110  
cooling fans  
troubleshooting, 173  
removing, 107  
replacing, 110  
troubleshooting, 187  
D
external devices  
connecting, 16  
damaged systems  
troubleshooting, 169  
Dell  
contacting, 205  
F
diagnostics  
features  
advanced testing options, 195  
messages, 41  
back-panel, 15  
front-panel, 13  
testing options, 194  
when to use, 194  
DIMMs  
G
See memory modules.  
guidelines  
diskette drive  
installing, 94  
installing memory, 127  
removing, 92  
replacing, 94  
H
troubleshooting, 177  
hard drive  
drive blank  
installing, 91  
removing, 91  
configuring the boot device, 117  
installing, 84, 91  
removing, 88  
DVD drive. See CD/DVD drive.  
troubleshooting, 181  
hard drives (cabled)  
removing, 82  
224  
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hard drives (EasyExchange  
SCSI)  
J
jumpers, 197  
removing hot-plug, 91  
K
I
keyboard  
indicators  
back-panel, 15  
front-panel, 13  
NIC, 18  
troubleshooting, 161  
L
power, 17  
LOM NIC daughter card  
removing, 119  
insert on front drive bezel  
removing, 67  
replacing, 67  
installing  
M
5.25-inch drive, 101  
CD/DVD drive, 101  
chassis intrusion switch, 142  
control panel assembly, 153  
diskette drive, 94  
memory  
troubleshooting, 174  
memory key connector  
(USB), 120  
expansion cards, 110  
hard drive, 84, 91  
hard drive blank, 91  
memory modules, 130  
power supply, 81  
memory modules (DIMMs)  
configuring, 127  
installing, 130  
removing, 132  
messages  
processor, 136  
alert, 41  
RAC card, 119  
diagnostics, 41  
error messages, 43  
status LCD, 18  
system, 32  
RAID battery, 114-115  
SAS controller card, 111  
system board, 156  
tape drive, 101  
warning, 41  
USB memory key, 120  
Index  
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microprocessor  
See processor.  
power supplies  
indicators, 17  
removing, 76  
replacing, 77  
troubleshooting, 189  
mouse  
troubleshooting, 163  
power supply  
installing, 81  
removing, 78  
replacing, 81  
N
troubleshooting, 171  
NIC  
PowerNow!, 49  
indicators, 18  
processor  
NIC TOE, 122  
installing, 136  
removing, 133  
troubleshooting, 189  
upgrades, 133  
NICs  
connectors, 15  
troubleshooting, 167  
O
R
opening the system, 68  
RAC card  
installing, 119  
removing, 117  
P
RAID battery  
installing, 115  
removing, 116  
password  
disabling, 203  
setup, 59  
recommended tools, 64  
system, 56  
removing  
phone numbers, 205  
3.5-inch drive, 91  
POST  
CD/DVD drive, 97  
chassis intrusion switch, 141  
control panel assembly, 151  
diskette drive, 92  
accessing system features, 12  
power indicators, 17  
226  
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removing (continued)  
expansion cards, 107  
front drive bezel, 66  
hard drive, 82  
SAS hard drive. See hard drive.  
SATA hard drive. See hard drive.  
SD card  
troubleshooting, 176  
hard drive blank, 91  
hard drives, 88  
securing your system, 53, 57  
LOM NIC daughter card, 119  
memory, 132  
serial port  
connector, 15  
power supply, 76, 78  
processor, 133  
setup password, 59  
startup  
RAC card, 117  
accessing system features, 12  
RAID battery, 116  
SAS controller card, 114  
system board, 153  
tape drive, 97  
support  
contacting Dell, 205  
system  
replacing  
closing, 70  
opening, 68  
chassis intrusion switch, 142  
diskette drive, 94  
system board  
installing, 156  
jumpers, 197  
removing, 153  
replacing, 156  
expansion cards, 110  
front drive bezel, 66  
power supply, 77, 81  
system battery, 138  
system board, 156  
system cooling  
troubleshooting, 172  
system features  
accessing, 12  
S
safety, 159  
system messages, 32  
system password, 56  
SAS controller card  
cabling, 113  
installing, 111  
system setup program  
CPU options, 48  
removing, 114  
troubleshooting, 185  
entering, 43  
integrated devices options, 51  
Index  
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system setup program  
(continued)  
troubleshooting (continued)  
SAS controller card, 185  
SD card, 176  
keystroke, 43  
memory options, 47  
serial communications  
options, 52  
start-up routine, 159  
system battery, 170  
system cooling, 172  
tape drive, 180  
system security options, 53  
USB device, 165  
video, 160  
wet system, 168  
T
Trusted Platform Module  
(TPM), 54  
tape drive  
installing, 101  
removing, 97  
troubleshooting, 180  
U
telephone numbers, 205  
TPM security, 53  
upgrades  
processor, 133  
troubleshooting  
CD/DVD drive, 179  
cooling fans, 173  
damaged system, 169  
diskette drive, 177  
expansion cards, 187  
external connections, 160  
hard drive, 181  
USB  
internal connector for memory  
key, 120  
USB device  
connectors (back panel), 15  
connectors (front panel), 13  
troubleshooting, 165  
internal USB key, 176  
keyboard, 161  
USB key  
troubleshooting, 176  
memory, 174  
microprocessor, 189  
mouse, 163  
V
NIC, 167  
video  
power supply, 171  
connector, 15  
troubleshooting, 160  
228  
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W
warning messages, 41  
warranty, 11  
wet system  
troubleshooting, 168  
Index  
229  
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230  
Index  
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