Dell Server A03 User Manual
Dell™ PowerEdge™  
R610 Systems  
Hardware Owner’s Manual  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
1
About Your System  
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11  
11  
Accessing System Features During Startup.  
Front-Panel Features and Indicators  
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12  
LCD Panel Features  
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14  
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16  
Home Screen .  
Setup Menu.  
View Menu .  
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Hard-Drive Indicator Patterns for RAID .  
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17  
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22  
Back-Panel Features and Indicators  
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Power Indicator Codes  
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NIC Indicator Codes .  
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LCD Status Messages .  
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23  
23  
23  
Viewing Status Messages  
Removing LCD Status Messages.  
System Messages .  
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37  
54  
54  
54  
55  
Warning Messages  
Diagnostics Messages  
Alert Messages .  
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Other Information You May Need .  
Contents  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
2
Using the System Setup Program and  
UEFI Boot Manager  
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57  
Choosing the System Boot Mode  
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57  
Entering the System Setup Program .  
Responding to Error Messages.  
Using the System Setup Program  
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58  
58  
Navigation Keys.  
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58  
System Setup Options  
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59  
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Memory Settings Screen .  
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61  
61  
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68  
69  
Processor Settings Screen .  
SATA Settings Screen.  
Boot Settings Screen .  
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Integrated Devices Screen .  
PCI IRQ Assignments Screen .  
Serial Communication Screen  
Embedded Server Management Screen .  
Power Management Screen .  
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System Security Screen  
Exit Screen .  
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Entering the UEFI Boot Manager.  
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70  
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71  
71  
72  
Using the UEFI Boot Manager Navigation Keys  
UEFI Boot Manager Screen.  
UEFI Boot Settings Screen .  
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System Utilities Screen .  
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System and Setup Password Features.  
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72  
72  
74  
Using the System Password  
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Using the Setup Password .  
iDRAC Configuration Utility  
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76  
4
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Entering the iDRAC Configuration Utility .  
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76  
3
Installing System Components  
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77  
77  
Recommended Tools.  
Inside the System  
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77  
Removing and Replacing the Optional Front Bezel .  
78  
Information Tag  
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79  
79  
80  
Removing the Information Tag .  
Replacing the Information Tag .  
Opening and Closing the System  
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80  
80  
81  
Opening the System  
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Closing the System .  
Hard Drives.  
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82  
82  
83  
83  
84  
Removing a Drive Blank  
Installing a Hard-Drive Blank.  
Removing a Hot-Swap Hard Drive .  
Installing a Hot-Swap Hard Drive  
Removing a Hard Drive From a  
Hard-Drive Carrier  
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85  
85  
Installing a Hard Drive Into a  
Hard-Drive Carrier  
Power Supplies  
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87  
87  
88  
89  
89  
Removing a Power Supply .  
Installing a Power Supply  
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Removing the Power Supply Blank.  
Installing the Power Supply Blank .  
Expansion Cards .  
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89  
Expansion Card Installation Guidelines  
89  
Contents  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
Installing an Expansion Card .  
Removing an Expansion Card.  
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90  
92  
Expansion-Card Risers.  
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92  
92  
95  
Removing an Expansion-Card Riser  
Replacing an Expansion-Card Riser  
Internal SD Module  
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95  
95  
97  
Installing the Internal SD Module.  
Removing the Internal SD Module Card  
Internal SD Flash Card .  
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97  
97  
98  
Installing an Internal SD Flash Card  
Removing an Internal SD Flash Card .  
Internal USB Memory Key .  
Internal USB Cable.  
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98  
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99  
99  
Removing the Internal USB Cable  
Installing the Internal USB Cable .  
100  
VFlash Media.  
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100  
101  
101  
Installing a VFlash Media Card .  
Removing a VFlash Media Card  
iDRAC6 Enterprise Card (Optional)  
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101  
101  
102  
Installing an iDRAC6 Enterprise Card.  
Removing an iDRAC6 Enterprise Card  
NIC Hardware Key .  
Cooling Fans .  
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104  
105  
106  
106  
107  
108  
Removing a Cooling Fan  
Replacing a Cooling Fan  
Removing the Fan Assembly .  
Replacing the Fan Assembly .  
Removing the Plastic Fan Guide  
6
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Replacing the Plastic Fan Guide .  
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108  
Optical Drive .  
Removing an Optical Drive .  
Installing an Optical Drive  
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108  
109  
110  
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Integrated Storage Controller Card .  
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111  
111  
112  
Removing the Integrated Storage  
Controller Card .  
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Installing the Integrated Storage  
Controller Card .  
RAID Battery .  
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114  
114  
114  
114  
115  
Removing a RAID Battery.  
Installing a RAID Battery .  
Removing the PERC 6/I Battery Cable  
Installing the PERC 6/I Battery Cable.  
System Memory  
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116  
General Memory Module Installation  
Guidelines.  
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116  
117  
120  
122  
Mode-Specific Guidelines .  
Installing Memory Modules  
Removing Memory Modules .  
Processors .  
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122  
122  
125  
Removing a Processor .  
Installing a Processor  
System Battery .  
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127  
Replacing the System Battery  
Control Panel Assembly .  
127  
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129  
131  
131  
132  
Installing the Control Panel Display Module .  
Removing the Control Panel Board.  
Installing the Control Panel Board .  
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Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
SAS Backplane.  
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132  
132  
135  
Removing the SAS Backplane  
Installing a SAS Backplane .  
System Board.  
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135  
135  
138  
Removing the System Board  
Installing the System Board.  
4
Troubleshooting Your System  
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141  
141  
141  
141  
142  
142  
143  
143  
144  
145  
146  
146  
147  
148  
148  
150  
Safety First—For You and Your System  
Troubleshooting System Startup Failure.  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem.  
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Troubleshooting a USB Device  
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Troubleshooting a Serial I/O Device.  
Troubleshooting a NIC .  
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Troubleshooting a Wet System.  
Troubleshooting a Damaged System.  
Troubleshooting the System Battery .  
Troubleshooting Power Supplies  
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Troubleshooting System Cooling Problems .  
Troubleshooting a Fan .  
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Troubleshooting System Memory  
Troubleshooting an Internal SD Card  
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting an Internal USB Key .  
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151  
151  
152  
153  
154  
155  
157  
Troubleshooting an Optical Drive .  
Troubleshooting Hard Drives  
Troubleshooting a SAS Controller.  
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Troubleshooting an External Tape Drive  
Troubleshooting Expansion Cards.  
Troubleshooting the Processors.  
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5
Running the System Diagnostics  
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159  
159  
159  
160  
160  
161  
Using Dell™ PowerEdge™ Diagnostics  
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System Diagnostics Features .  
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When to Use the System Diagnostics .  
Running the System Diagnostics  
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System Diagnostics Testing Options  
Using the Custom Test Options  
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161  
161  
161  
162  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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163  
163  
System Board Jumpers  
Disabling a Forgotten Password  
System Board Connectors .  
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163  
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164  
Contents  
9
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7
Getting Help  
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167  
Contacting Dell.  
167  
Glossary  
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169  
179  
Index  
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10  
Contents  
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About Your System  
Accessing System Features During Startup  
The following keystrokes provide access to system features during startup.  
Keystroke Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program and UEFI Boot Manager."  
<F10>  
Enters System Services, which opens the Unified Server Configurator  
from which you can access utilities such as system diagnostics. See the  
Unified Server Configurator user documentation for more information.  
<F11>  
Boot Mode set to BIOS: Enters the BIOS Boot Manager, which allows  
you to select a boot device.  
Boot Mode set to UEFI: Enters the UEFI Boot Manager, which enables  
you to manage your system’s boot options.  
<F12>  
Enters PXE boot (if enabled in System Setup program).  
<Ctrl<E> Enters the iDRAC6 Configuration Utility, which allows access to the  
system event log (SEL) and configuration of remote access to the  
system.  
<Ctrl<C> Enters the SAS Configuration Utility. See your SAS adapter  
documentation for more information.  
<Ctrl<R> Enters the PERC configuration utility. For more information, see the  
documentation for your PERC card.  
<Ctrl<S> Enters the utility to configure NIC settings for PXE boot. For more  
information, see the documentation for your embedded NIC.  
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Front-Panel Features and Indicators  
Figure 1-1. Front Panel Indicators and Features  
1
2
3
4
5
7
6
10  
9
8
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
1
Power-on indicator,  
power button  
The power-on indicator lights when the  
system power is on.  
The power button controls the DC  
power supply output to the system.  
When the system bezel is installed, the  
power button is not accessible.  
NOTE: When powering on the system, the  
video monitor can take up to 25 seconds  
to display an image, depending on the  
amount of memory installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to  
perform a graceful shutdown before  
power to the system is turned off.  
NOTE: To force an ungraceful shutdown,  
press and hold the power button for five  
seconds.  
12  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
2
NMI button  
Used to troubleshoot software and  
device driver errors when using certain  
operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
3
4
USB connectors (2)  
Video connector  
Connects USB devices to the system.  
The ports are USB 2.0-complaint.  
Connects a monitor to the system.  
5
6
LCD menu buttons  
LCD panel  
Allows you to navigate the control panel  
LCD menu.  
Provides system ID, status information,  
and system error messages.  
The LCD lights blue during normal  
system operation. The LCD lights  
amber when the system needs attention,  
and the LCD panel displays an error  
code followed by descriptive text.  
NOTE: If the system is connected to AC  
power and an error has been detected,  
the LCD lights amber regardless of  
whether the system has been powered on.  
7
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the LCD  
panel on the front and the system status  
indicator on the chassis back panel flash  
blue until one of the buttons is pushed  
again.  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
8
9
Hard drives (6)  
Up to six 2.5-inch hard drives  
Optical drive  
(optional)  
One optional slim-line SATA DVD drive  
or DVD+RW drive.  
NOTE: DVD devices are data only.  
10  
System identification  
panel  
A slide-out panel for system information  
including the Express Service tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
Space is provided for an additional label.  
LCD Panel Features  
The system's LCD panel provides system information and status messages to  
signify when the system is operating correctly or when the system needs  
attention. See "LCD Status Messages" for information on specific status  
codes.  
The LCD backlight lights blue during normal operating conditions and lights  
amber to indicate an error condition. When the system is in standby mode,  
the LCD backlight will switch off after five minutes of inactivity, and can be  
turned on by pressing the Select button on the LCD panel. The LCD  
backlight will remain off if the "No Message" option is selected through the  
iDRAC6, the LCD panel, or other tools.  
14  
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Figure 1-2. LCD Panel Features  
1
2
3
4
Item  
1
Buttons  
Left  
Description  
Moves the cursor back in one-step increments.  
2
Select  
Selects the menu item highlighted by the  
cursor.  
3
Right  
Moves the cursor forward in one-step  
increments.  
During message scrolling:  
• Press once to increase scrolling speed.  
• Press again to stop.  
• Press again to return to default scrolling.  
• Press again to repeat the cycle.  
Turns the system ID mode on and off.  
4
System ID  
Press quickly to toggle the system ID on and  
off. If the system hangs during POST, press and  
hold the system ID button for more than five  
seconds to enter BIOS Progress mode.  
Home Screen  
The Home screen displays user-configurable information about the system.  
This screen is displayed during normal system operation when there are no  
status messages or errors present. When the system is in standby mode, the  
LCD backlight will turn off after five minutes of inactivity if there are no error  
messages. Press one of the three navigation buttons (Select, Left, or Right) to  
view the Home screen.  
To navigate to the Home screen from another menu, continue to select the  
up arrow until the Home icon  
icon.  
is displayed, and then select the Home  
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Setup Menu  
Option  
Description  
DRAC  
Select DHCP or Static IP to configure the network  
mode. If Static IP is selected, the available fields are IP,  
Subnet (Sub), and Gateway (Gtw). Select Setup DNS  
to enable DNS and to view domain addresses. Two  
separate DNS entries are available.  
Set error  
Select SEL to display LCD error messages in a format  
that matches the IPMI description in the SEL log. This  
can be useful when trying to match an LCD message  
with an SEL entry.  
Select Simple to display LCD error messages in a more  
user-friendly description. See "LCD Status Messages"  
for a list of messages in this format.  
Set home  
Select the default information to be displayed on the  
LCD Home screen. See "View Menu" to see the options  
and option items that can be selected to display by  
default on the Home screen.  
View Menu  
Option  
Description  
DRAC IP  
Displays the IPv4 or IPv6 addresses for the iDRAC6.  
Addresses include DNS (Primary and Secondary),  
Gateway, IP, and Subnet (IPv6 does not have Subnet).  
MAC  
Name  
Displays the MAC addresses for DRAC, iSCSIn, or  
NETn.  
Displays the name of the Host, Model, or User String  
for the system.  
Number  
Power  
Displays the Asset tag or the Service tag for the system.  
Displays the power output of the system in BTU/hr or  
Watts. The display format can be configured in the "Set  
home" submenu of the Setup menu (see "Setup  
Menu").  
16  
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Option  
Description  
Temperature  
Displays the temperature of the system in Celsius or  
Fahrenheit. The display format can be configured in the  
"Set home" submenu of the Setup menu (see "Setup  
Menu").  
Hard-Drive Indicator Patterns for RAID  
Figure 1-3. Hard Drive Indicators  
1
2
1
drive-activity indicator (green)  
2
drive-status indicator (green and  
amber)  
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Drive-Status Indicator Pattern  
(RAID Only)  
Description  
Blinks green two times per  
second  
Identify drive/preparing for removal  
Off  
Drive ready for insertion or removal  
NOTE: The drive status indicator remains off until all  
hard drives are initialized after system power is  
applied. Drives are not ready for insertion or removal  
during this time.  
Blinks green, amber, and off  
Drive predicted failure  
Drive failed  
Blinks amber four times per  
second  
Blinks green slowly  
Steady green  
Drive rebuilding  
Drive online  
18  
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Back-Panel Features and Indicators  
Figure 1-4 shows the controls, indicators, and connectors located on the  
system's back panel.  
Figure 1-4. Back-Panel Features and Indicators  
12  
4
7
1
3
5
6
8
9 10  
11  
13  
2
Item  
1
Indicator, Button, or  
Connector  
Icon  
Description  
iDRAC6 Enterprise  
port (optional)  
Dedicated management port for the  
optional iDRAC6 Enterprise card.  
2
VFlash media slot  
(optional)  
Connects an external SD memory card  
for the optional iDRAC6 Enterprise  
card.  
3
4
5
6
7
8
9
serial connector  
PCIe slot 1  
Connects a serial device to the system.  
PCI Express (generation 2) x8-wide  
expansion slot (full-height, half-length)  
video connector  
USB connectors (2)  
PCIe slot 2  
Connects a VGA display to the system.  
Connects USB devices to the system.  
The ports are USB 2.0-complaint.  
PCIe Gen2 x8-wide expansion slot  
(full-height, half-length)  
Ethernet connectors  
(4)  
Embedded 10/100/1000 NIC  
connectors.  
system status indicator  
connector  
Connector for attaching a system  
indicator extension cable that is used  
on a cable management arm  
10  
system status indicator  
Provides a power on indicator for the  
back of the system  
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Item  
Indicator, Button, or  
Connector  
Icon  
Description  
11  
system identification  
button  
Turns the system ID modes on and off.  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the  
LCD panel on the front and the system  
status indicator on the chassis back  
panel light blue until one of the  
buttons is pushed again.  
12  
13  
power supply 1 (PS1)  
power supply 2 (PS2)  
717-W or 502-W power supply  
717-W or 502-W power supply  
20  
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Power Indicator Codes  
An LED indicator on the power button indicates when power is supplied to  
the system and the system is operational.  
The power supplies have an indicator that shows whether power is present or  
whether a power fault has occurred.  
•
•
Not lit — AC power is not connected.  
Green — In standby mode, indicates that a valid AC source is connected  
to the power supply, and that the power supply is operational. When the  
system is on, it also indicates that the power supply is providing DC power  
to the system.  
•
•
Amber — Indicates a problem with the power supply.  
Alternating green and amber — When hot-adding a power supply,  
indicates that the power supply is mismatched with the other power  
supply (a High Output power supply and an Energy Smart power supply  
are installed in the same system). Replace the power supply that has the  
flashing indicator with a power supply that matches the capacity of the  
other installed power supply.  
CAUTION: If troubleshooting a PSU mismatch error, replace only the power  
supply with the flashing indicator. Swapping the opposite power supply to create  
a matched pair can result in an error condition and unexpected system shutdown.  
To change from a High Output configuration to an Energy Smart configuration or  
vice versa, you must power down the system.  
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Figure 1-5. Power Supply Status Indicator  
1
1
power supply status  
NIC Indicator Codes  
Figure 1-6. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
22  
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Indicator  
Description  
Link and activity indicators are off The NIC is not connected to the network.  
Link indicator is green  
Link indicator is amber  
The NIC is connected to a valid network link at  
1000 Mbps.  
The NIC is connected to a valid network link at  
10/100 Mbps.  
Activity indicator is green blinking Network data is being sent or received.  
LCD Status Messages  
The following LCD messages refer to events recorded in the System Event  
Log (SEL). (The messages are shown here in "simple" text format.) For  
information on the SEL and configuring system management settings, see  
the systems management software documentation.  
NOTE: If your system fails to boot, press the System ID button for at least five  
seconds until an error code appears on the LCD. Record the code, then see "Getting  
Help."  
Viewing Status Messages  
If a system error code occurs, the LCD screen will turn amber. Press the Select  
button to view the list of errors or status messages. Use the Left and Right  
buttons highlight an error number, and press Select to view the error.  
Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For other faults, you must take action to remove the message  
from the LCD display:  
•
Clear the SEL — You can perform this task remotely, but you will lose the  
event history for the system.  
•
Power cycle — Turn off the system and disconnect it from the electrical  
outlet; wait approximately ten seconds, reconnect the power cable, and  
restart the system.  
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To resolve the problem and remove the LCD message, refer to the corrective  
actions in the following table.  
NOTE: The following LCD status messages are displayed in the Simple format. See  
“Setup Menu“to select the format in which the messages are displayed.  
Table 1-1. LCD Status Messages  
Code  
Text  
Cause  
Corrective Actions  
E1000 Failsafe  
voltage  
Check the system event log Remove AC power to the  
for critical failure events.  
system for 10 seconds or  
clear the SEL.  
error.  
Contact  
support.  
If the problem persists,  
see "Getting Help."  
E1114 Ambient Temp Ambient temperature has a See "Troubleshooting  
exceeds  
allowed  
range.  
reached a point outside of System Cooling  
the allowed range.  
Problems."  
E1116 Memory  
disabled,  
Memory has exceeded  
Remove AC power to the  
allowable temperature and system for 10 seconds and  
temp above  
has been disabled to  
restart the system.  
range. Power prevent damage to the  
See "Troubleshooting  
System Cooling  
Problems."  
cycle AC.  
components.  
If the problem persists,  
see "Getting Help."  
E1210 Motherboard  
battery  
CMOS battery is missing or See "Troubleshooting the  
the voltage is outside of the System Battery."  
allowable range.  
failure.  
Check  
battery.  
E1211 RAID  
Controller  
battery  
RAID battery is either  
Reseat the RAID battery  
missing, bad, or unable to connector. See "Installing  
recharge due to thermal  
issues.  
a RAID Battery" and  
"Troubleshooting System  
Cooling Problems."  
failure.  
Check  
battery.  
24  
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Table 1-1. LCD Status Messages (continued)  
Code  
E1216 3.3V  
Regulator  
Text  
Cause  
Corrective Actions  
3.3V voltage regulator has Remove and reseat the  
failed.  
PCIe expansion cards. If  
the problem persists, see  
"Troubleshooting  
failure.  
Reseat PCIe  
cards.  
Expansion Cards."  
E1229 CPU # VCORE  
Regulator  
Specified processor  
Reseat the processor(s).  
VCORE voltage regulator See "Troubleshooting the  
failure.  
has failed.  
Processors."  
Reseat CPU.  
If the problem persists,  
see "Getting Help."  
E122A CPU # VTT  
Regulator  
Specified processor VTT  
Reseat the processor(s).  
voltage regulator has failed. See "Troubleshooting the  
Processors."  
failure.  
Reseat CPU.  
If the problem persists,  
see "Getting Help."  
E122C CPU Power  
cycle AC.  
A power fault was detected Remove AC power to the  
Fault. Power when powering up the  
processor(s).  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help."  
E122D Memory  
Regulator #  
Failed.  
One of the memory  
regulators has failed.  
Reseat the memory  
modules. See  
"Troubleshooting System  
Memory."  
Reseat DIMMs.  
E122E On-board  
regulator  
One of the on-board  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
voltage regulators failed.  
failed. Call  
support.  
If the problem persists,  
see "Getting Help."  
E1310 Fan ## RPM  
exceeding  
RPM of specified fan is  
outside of the intended  
See "Troubleshooting  
System Cooling  
Problems."  
range. Check operating range.  
fan.  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E1311 Fan module ## RPM of specified fan in  
See "Troubleshooting  
RPM exceeding specified module is outside System Cooling  
range. Check of intended operating Problems."  
fan. range.  
E1313 Fan  
The system is no longer fan Check LCD for additional  
redundancy  
lost. Check  
fans.  
redundant. Another fan  
failure would put the  
system at risk of over-  
heating.  
scrolling messages. See  
"Troubleshooting a Fan."  
E1410 System Fatal A fatal system error has  
Check LCD for additional  
scrolling messages.  
Error  
been detected.  
detected.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help."  
E1414 CPU # temp  
exceeding  
Specified processor is out of Ensure that the processor  
acceptable temperature  
heat sinks are properly  
installed. See  
range. Check range.  
CPU heatsink.  
"Troubleshooting the  
Processors" and  
"Troubleshooting System  
Cooling Problems."  
E1418 CPU # not  
detected.  
Specified processor is  
missing or bad, and the  
Ensure that the specified  
microprocessor is properly  
Check CPU is system is in an unsupported installed. See  
seated  
configuration.  
"Troubleshooting the  
properly.  
Processors."  
E141C Unsupported  
CPU  
Processors are in an  
Ensure that your  
unsupported configuration. microprocessors match  
and conform to the type  
described in the  
configuration  
Check CPU or  
BIOS  
microprocessor technical  
specifications outlined in  
your system’s Getting  
revision.  
Started Guide.  
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Table 1-1. LCD Status Messages (continued)  
Code  
E141F CPU #  
protocol  
Text  
Cause  
Corrective Actions  
The system BIOS has  
reported a processor  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
error. Power protocol error.  
cycle AC.  
If the problem persists,  
see "Getting Help."  
E1420 CPU Bus  
The system BIOS has  
Remove AC power to the  
parity error. reported a microprocessor system for 10 seconds or  
Power cycle  
AC.  
bus parity error.  
clear the SEL.  
If the problem persists,  
see "Getting Help."  
E1422 CPU # machine The system BIOS has  
Remove AC power to the  
check error. reported a machine check system for 10 seconds and  
Power cycle  
AC.  
error.  
restart the system.  
If the problem persists,  
see "Getting Help."  
E1610 Power Supply Specified power supply was See "Troubleshooting  
# (### W)  
missing.  
Check power  
supply.  
removed or is missing from Power Supplies."  
the system.  
E1614 Power Supply Specified power supply has See "Troubleshooting  
# (### W)  
failed.  
Power Supplies."  
error. Check  
power supply.  
E1618 Predictive  
failure on  
A power supply fan failure, See "Troubleshooting  
an over-temperature  
Power Supplies."  
Power Supply condition, or power supply  
# (### W).  
Check PSU.  
communication error has  
caused the predictive  
warning of an impending  
power supply failure.  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E161C Power Supply Specified power supply is  
Check the AC power  
# (### W)  
lost AC  
power. Check  
PSU cables.  
attached to the system, but source for the specified  
it has lost its AC input.  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supplies."  
E1620 Power Supply Specified power supply's  
Check the AC power  
# (### W) AC AC input is outside of the source for the specified  
power error. allowable range.  
Check PSU  
cables.  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supplies."  
E1624 Lost power  
The power supply  
See "Troubleshooting  
Power Supplies."  
supply  
subsystem is no longer  
redundant. If the remaining  
power supply fails, the  
system will shut down.  
redundancy.  
Check PSU  
cables.  
E1626 Power Supply The power supplies in the Ensure that power  
Mismatch.  
PSU1 = ### W, wattage.  
PSU2 = ### W.  
system are not the same  
supplies with matching  
wattage are installed. See  
the Technical  
Specifications outlined in  
your system’s Getting  
Started Guide.  
E1629 Power  
required >  
The system configuration Turn off power to the  
requires more power than system, reduce the  
PSU wattage. the power supplies can  
Check PSU and provide, even with  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
config.  
throttling.  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E1710 I/O channel  
The system BIOS has  
Check the SEL for details  
of the error message.  
check error. reported an I/O channel  
Review &  
clear SEL.  
check.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help."  
E1711 PCI parity  
The system BIOS has  
Remove and reseat the  
error on Bus reported a PCI parity error PCIe expansion cards. If  
## Device ## on a component that the problem persists, see  
"Troubleshooting  
Function ##  
resides in PCI  
configuration space at bus Expansion Cards."  
##, device ##, function  
##.  
PCI parity  
The system BIOS has  
Check the SEL for details  
error on Slot reported a PCI parity error of the error message.  
#. Review &  
clear SEL.  
on a component that  
Remove and reseat the  
PCIe expansion cards. If  
the problem persists, see  
"Troubleshooting  
resides in the specified slot.  
Expansion Cards."  
E1712 PCI system  
The system BIOS has  
Remove and reseat the  
error on Bus reported a PCI system error PCIe expansion cards. If  
## Device ## on a component that the problem persists, see  
"Troubleshooting  
Function ##  
resides in PCI  
configuration space at bus Expansion Cards."  
##, device ##, function  
##.  
PCI system  
The system BIOS has  
Reinstall the expansion-  
error on Slot reported a PCI system error card riser. See "Expansion-  
#. Review &  
clear SEL.  
on a component that  
Card Risers." If the  
resides in the specified slot. problem persists, the riser  
card or system board is  
faulty. See "Getting Help."  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E1714 Unknown  
The system BIOS has  
Remove AC power to the  
error. Review determined there has been system for 10 seconds and  
& clear SEL. an error in the system, but restart the system.  
is unable to determine its  
If the problem persists,  
origin.  
see "Getting Help."  
E1715 Fatal I/O  
The system BIOS has  
Check the SEL for details  
error. Review determined there has been of the error message and  
& clear SEL. an error in the system.  
then clear the SEL.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help."  
E1716 Chipset IERR The system BIOS has  
Check the SEL for details  
Bus ## Dev ## reported a chipset internal of the error message and  
Function ##. error that resides in bus  
then clear the SEL.  
Review &  
clear SEL.  
##, device ##,  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
function##.  
If the problem persists,  
see "Getting Help."  
E1717 CPU ##  
internal  
The system BIOS has  
determined that the  
Check the SEL for details  
of the error message and  
error. Review specified processor has had then clear the SEL.  
& clear SEL. an internal error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
See "Troubleshooting the  
Processors." If the  
problem persists, see  
"Getting Help."  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E171F PCIe fatal  
The system BIOS has  
Remove and reseat the  
error on Bus reported a PCIe fatal error PCIe expansion cards. If  
## Device ## on a component that the problem persists, see  
"Troubleshooting  
Function ##  
resides in PCI  
configuration space at bus Expansion Cards."  
##, device ##, function  
##.  
PCIe fatal  
The system BIOS has  
Reinstall the expansion-  
error on Slot reported a PCIe fatal error card riser. See "Expansion-  
#. Review &  
clear SEL.  
on a component that  
Card Risers." If the  
resides in the specified slot. problem persists, the riser  
card or system board is  
faulty. See "Getting Help."  
E1810 Hard drive ## The specified hard drive  
fault. Review has experienced a fault.  
& clear SEL.  
See "Troubleshooting  
Hard Drives."  
E1812 Hard drive ## The specified hard drive  
Information only.  
removed.  
has been removed from the  
Check drive. system.  
E1A11 PCI Riser PCIe risers are not  
hardware &  
configuration invalid configurations  
mismatch. prevent the system from  
Reconfigure. powering on.  
Reinstall the expansion-  
configured correctly. Some card riser. See "Expansion-  
Card Risers."  
If the problem persists,  
the riser card or system  
board is faulty. See  
"Getting Help."  
E1A12 PCI Riser not One or all of the PCIe risers Reinstall the missing riser  
detected. is missing. This prevents card(s). See "Replacing an  
Check Riser. the system from powering Expansion-Card Riser."  
on.  
E1A14 SAS cable A  
failure.  
SAS cable A is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help."  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E1A15 SAS cable B  
failure.  
SAS cable B is missing or  
bad.  
Reseat the cable. If the  
problem persists, replace  
cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help."  
E1A1D Control panel USB cable to the control  
USB cable not panel is missing or bad.  
detected.  
Reseat the cable. If the  
problem persists, replace  
cable.  
Check cable.  
If the problem persists,  
see "Getting Help."  
E2010 Memory not  
detected.  
Inspect  
No memory was detected in Install memory or reseat  
the system.  
the memory modules. See  
"System Memory" or  
"Troubleshooting System  
Memory."  
DIMMs.  
E2011 Memory  
Memory detected, but is  
See "Troubleshooting  
System Memory."  
configuration not configurable. Error  
failure. detected during memory  
Check DIMMs. configuration.  
E2012 Memory Memory configured, but is See "Troubleshooting  
configured unusable. System Memory."  
but unusable.  
Check DIMMs.  
E2013 BIOS unable  
to shadow  
The system BIOS failed to See "Troubleshooting  
copy its flash image into  
System Memory."  
memory. Check memory.  
DIMMs.  
E2014 CMOS RAM  
failure.  
CMOS failure. CMOS  
RAM not functioning  
properly.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
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Table 1-1. LCD Status Messages (continued)  
Code  
E2015 DMA  
Controller  
Text  
Cause  
Corrective Actions  
DMA controller failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
E2016 Interrupt  
Controller  
failure.  
Interrupt controller failure. Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
E2017 Timer refresh Timer refresh failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
E2018 Programmable Programmable interval  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Timer error. timer error.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
E2019 Parity error. Parity error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
E201A SuperIO  
failure.  
SIO failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help."  
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Table 1-1. LCD Status Messages (continued)  
Code Text Cause  
Corrective Actions  
E201B Keyboard  
Controller  
Keyboard controller failure. Remove AC power to the  
system for 10 seconds and  
error. Power  
cycle AC.  
restart the system.  
If the problem persists,  
see "Getting Help."  
E201C SMI  
System management  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
initializatio interrupt (SMI)  
n failure.  
Power cycle  
AC.  
initialization failure.  
If the problem persists,  
see "Getting Help."  
E201D Shutdown test BIOS shutdown test failure. Remove AC power to the  
failure.  
Power cycle  
AC.  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help."  
E201E POST memory  
Check DIMMs.  
BIOS POST memory test See "Troubleshooting  
test failure. failure.  
System Memory."  
If the problem persists,  
see "Getting Help."  
E2020 CPU  
Processor configuration  
Check screen for specific  
error messages. See  
"Troubleshooting the  
Processors."  
configuration failure.  
failure.  
Check screen  
message.  
E2021 Incorrect  
Incorrect memory  
configuration.  
Check screen for specific  
error messages (see  
"Troubleshooting System  
Memory").  
memory  
configur-  
ation. Review  
User Guide.  
E2022 General  
General failure after video. Check screen for specific  
error messages.  
failure  
during POST.  
Check screen  
message.  
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Table 1-1. LCD Status Messages (continued)  
Code  
Text  
Cause  
Corrective Actions  
E2110 Multibit  
The DIMM in slot "##"  
See "Troubleshooting  
System Memory."  
Error on DIMM has had a multi-bit error  
##. Reseat  
DIMM.  
(MBE).  
E2111 SBE log  
The system BIOS has  
Remove AC power to the  
disabled on  
DIMM ##.  
disabled memory single-bit system for 10 seconds and  
error (SBE) logging and will restart the system.  
Reseat DIMM. not log anymore SBEs until  
the system is rebooted.  
If the problem persists,  
see "Troubleshooting  
System Memory."  
"##" represents the DIMM  
implicated by the BIOS.  
E2113 Mem mirror  
The system BIOS has  
Remove AC power to the  
OFF on DIMM  
## & ##.  
Power cycle  
AC  
disabled memory mirroring system for 10 seconds and  
because it has determined restart the system.  
one half of the mirror has  
If the problem persists,  
had too many errors. "##  
see "Troubleshooting  
& ##" represents the  
System Memory."  
DIMM pair implicated by  
the BIOS.  
I1910 Intrusion  
detected.  
System cover has been  
removed.  
Information only.  
Check chassis  
cover.  
I1911 LCD Log full. LCD overflow message. A Check the SEL for details  
Check SEL to maximum of ten error  
on the events.  
review all  
Errors.  
messages can display  
sequentially on the LCD.  
The eleventh message  
instructs the user to check  
the SEL for details on the  
events.  
Remove AC power to the  
system for 10 seconds or  
clear the SEL.  
I1912 SEL full.  
Review &  
The SEL is full of events  
and is unable to log any  
more.  
Check the SEL for details  
of the error messages,  
then clear the SEL.  
clear log.  
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Table 1-1. LCD Status Messages (continued)  
Code  
W1228 RAID  
Controller  
Text  
Cause  
Warns predictively that the Allow RAID battery to  
RAID battery has less than charge to greater than 24  
Corrective Actions  
battery  
capacity <  
24hr.  
24 hours of charge left.  
hours of sustained charge.  
If problem persists,  
replace the RAID battery.  
See "Installing a RAID  
Battery."  
W1627 Power  
required >  
PSU wattage. what the power supply can hardware configuration or  
The system configuration Turn off power to the  
requires more power than system, reduce the  
Check PSU and provide.  
config.  
install higher-wattage  
power supplies, and then  
restart the system.  
W1628 Performance  
degraded.  
The system configuration Turn off power to the  
requires more power than system, reduce the  
Check PSU and what the power supply can hardware configuration or  
system  
configur-  
ation.  
provide, but it can boot if install higher-wattage  
throttled. power supplies, and then  
restart the system.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary."  
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System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system.  
NOTE: If you receive a system message not listed in the table, check the  
documentation for the application that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
Table 1-2. System Messages  
Message  
Causes  
Corrective Actions  
128-bit Advanced The memory configuration Reconfigure the memory  
ECC mode  
disabled. For  
does not match the setting in modules to support  
BIOS. The BIOS setting has Advanced ECC mode. See  
128-bit Advanced been disabled.  
ECC, DIMMs must  
be installed in  
pairs. Pairs must  
be matched in  
"System Memory."  
size and  
geometry.  
Alert! Advanced  
ECC Memory Mode  
disabled! Memory system setup program, but  
configuration the current configuration  
Advanced ECC Memory  
Mode was enabled in the  
Ensure that the memory  
modules are installed in a  
configuration that supports  
Advanced ECC Memory  
does not support does not support Advanced Mode. Check other system  
Advanced ECC  
Memory Mode.  
ECC Memory Mode.  
messages for additional  
information for possible  
causes. For memory  
A memory module may be  
faulty.  
configuration information,  
see "System Memory."  
Check other messages for  
faulty memory modules.  
If the problem persists, see  
"Troubleshooting System  
Memory."  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The iDRAC6 is not  
Wait for the system to  
reboot.  
responding.  
Rebooting.  
responding to BIOS  
communication either  
because it is not functioning  
properly or has not  
completed initialization. The  
system will reboot.  
Alert! iDRAC6 not The iDRAC6 is not  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
responding.  
Power required  
may exceed PSU  
wattage.  
responding.  
The iDRAC6 was remotely  
reset while system was  
booting  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
After AC recovery, the  
iDRAC6 takes longer than  
normal to boot.  
without warning.  
Alert! Node  
Interleaving  
disabled! Memory interleaving, or the  
configuration  
does not support (for example, a DIMM has  
The memory configuration Ensure that the memory  
does not support node  
modules are installed in a  
configuration that supports  
node interleaving. Check  
other system messages for  
additional information for  
possible causes. For memory  
configuration has changed  
Node  
Interleaving.  
failed) so that node  
interleaving cannot be  
supported. The system will configuration information,  
run but node interleaving will see "System Memory." If the  
be disabled.  
problem persists, see  
"Troubleshooting System  
Memory."  
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Table 1-2. System Messages (continued)  
Message  
Causes  
The system configuration of If any system components  
were just upgraded, return  
the system to the previous  
cards may not be supported configuration. If the system  
Corrective Actions  
Alert! Power  
required exceeds processor(s), memory  
PSU wattage.  
Check PSU and  
system  
modules, and expansion  
by the power supplies.  
boots without this warning,  
then the replaced  
configuration.  
component(s) are not  
supported with this power  
supply. If Energy Smart  
power supplies are installed,  
replace them with the High  
Output power supplies to use  
the components. See "Power  
Supplies."  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! Redundant Memory Mirroring was  
Check the memory modules  
memory disabled! enabled in the system setup for failure. See  
Memory  
program, but the current  
"Troubleshooting System  
configuration  
configuration does not  
Memory." Reset the memory  
does not support support redundant memory. setting, if appropriate. See  
redundant  
memory.  
A memory module may be  
"Using the System Setup  
Program and UEFI Boot  
Manager."  
faulty.  
Alert! System  
fatal error  
during previous  
boot.  
An error caused the system to Check other system  
reboot.  
messages for additional  
information for possible  
causes.  
BIOS  
System is in manufacturing Reboot to take the system  
mode. out of manufacturing mode.  
MANUFACTURING  
MODE detected.  
MANUFACTURING  
MODE will be  
cleared before  
the next boot.  
System reboot  
required for  
normal  
operation.  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update. If  
the problem persists, see  
"Getting Help."  
Caution!  
NVRAM_CLR jumper is  
Move the NVRAM_CLR  
NVRAM_CLR jumper installed in the clear setting. jumper to the default  
is installed on  
system board  
CMOS has been cleared.  
position (pins 3 and 5). See  
"System Board Connectors"  
for jumper location.  
After restoring the jumper,  
update the desired settings in  
the BIOS System Setup  
program. See "Using the  
System Setup Program and  
UEFI Boot Manager."  
CPU set to  
minimum  
frequency.  
The processor speed may be If not an intentional setting,  
intentionally set lower for  
power conservation.  
check any other system  
messages for possible causes.  
CPU x installed  
Memory modules are  
Install memory modules for  
with no memory.  
required but not installed in the processor. See "System  
the indicated processor’s Memory."  
memory slots.  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
CPUs with  
Mismatched processors are Ensure that all processors  
different cache  
sizes detected.  
installed.  
have the same cache size,  
number of cores and logical  
processors, and power  
ratings, and that they are  
properly installed. See  
"Processors."  
CPUs with  
different core  
sizes detected!  
System halted  
CPUs with  
different  
logical  
processors  
detected! System  
halted  
CPUs with  
different power  
rating detected!  
System halted  
Current boot mode The boot option selected in Ensure that the boot option  
is set to UEFI.  
Please ensure  
compatible  
the UEFI Boot Manager is  
specified in the UEFI Boot  
not installed in the system. Manager is installed in the  
system. See "Using the  
bootable media is  
available. Use  
the system setup  
program to change  
the boot media as  
needed.  
System Setup Program and  
UEFI Boot Manager."  
Decreasing  
Faulty or improperly installed Reseat the memory modules.  
available memory memory modules.  
See "Troubleshooting System  
Memory."  
DIMM  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"System Memory."  
configuration on configuration on a dual-  
each CPU should  
match.  
processor system. The  
DIMM configuration for  
each processor must be  
identical.  
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Table 1-2. System Messages (continued)  
Message  
Embedded NICx and The OS NIC interface is  
NICy: disabled in BIOS. The  
OS NIC=DISABLED, Management Shared NIC  
Causes  
Corrective Actions  
Check the system  
management software or the  
System Setup program for  
NIC settings. If a problem is  
indicated, see  
Management  
Shared NIC=  
DISABLED  
interface is disabled in  
management tools.  
"Troubleshooting a NIC."  
Embedded NICx and The OS NIC interface is  
NICy: disabled in BIOS. The  
OS NIC=DISABLED, Management Shared NIC  
Check the system  
management software or the  
System Setup program for  
NIC settings. If a problem is  
indicated, see  
Management  
Shared NIC=  
ENABLED  
interface is enabled in  
management tools.  
"Troubleshooting a NIC."  
Error 8602 -  
Auxiliary Device loose or improperly  
Mouse or keyboard cable is  
Reseat the mouse or  
keyboard cable.  
Failure. Verify  
that mouse and  
keyboard are  
securely  
connected.  
Defective mouse or keyboard. Ensure that the mouse or  
keyboard is operational. See  
"Troubleshooting a USB  
attached to  
correct  
Device."  
connectors.  
Gate A20 failure Faulty keyboard controller;  
faulty system board.  
See "Getting Help."  
General failure  
The operating system is  
unable to carry out the  
command.  
This message is usually  
followed by specific  
information. Note the  
information, and take the  
appropriate action to resolve  
the problem.  
Invalid  
An invalid system  
configuration caused a  
system halt.  
Run the System Setup  
configuration  
information -  
please run SETUP  
program.  
program and review the  
current settings. See "Using  
the System Setup Program  
and UEFI Boot Manager."  
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Table 1-2. System Messages (continued)  
Message  
Invalid PCIe card The system halted because  
found in the an invalid PCIe expansion  
Internal_Storage card is installed in the  
Causes  
Corrective Actions  
Remove the PCIe expansion  
card and install the  
integrated storage controller  
slot!  
dedicated storage controller in the dedicated slot. See  
slot.  
"Integrated Storage  
Controller Card."  
Keyboard  
controller  
failure  
Faulty keyboard controller;  
faulty system board  
See "Getting Help."  
Keyboard data  
line failure  
Keyboard cable connector is Reseat the keyboard cable. If  
improperly connected or the the problem persists, see  
keyboard is defective. "Troubleshooting a USB  
Device."  
Keyboard stuck  
key failure  
Keyboard fuse has Overcurrent detected at the See "Getting Help."  
failed  
keyboard connector.  
Local keyboard  
may not work  
because all user  
accessible USB  
ports are  
All USB ports are disabled,  
Run the System Setup  
preventing keyboard access. program and enable one or  
more USB ports. See "Using  
the System Setup Program  
and UEFI Boot Manager."  
disabled. If  
operating  
locally, power  
cycle the system  
and enter system  
program to change  
settings.  
Manufacturing  
mode detected  
System is in manufacturing Reboot to take the system  
mode.  
out of manufacturing mode.  
Maximum rank  
count exceeded.  
The following  
DIMM has been  
disabled: x  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"System Memory."  
configuration. The system  
will run but with the  
specified DIMM disabled.  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Faulty or improperly installed See "Troubleshooting System  
memory modules. Memory."  
Corrective Actions  
Memory address  
line failure at  
address, read  
value expecting  
value  
Memory double  
word logic  
Faulty or improperly installed See "Troubleshooting System  
memory modules.  
Memory."  
failure at  
address, read  
value expecting  
value  
Memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
Initialization  
Warning: Memory  
size may be  
reduced  
configuration. The system  
will run but with less memory valid configuration. See  
than is physically available. "System Memory."  
Memory odd/even  
Faulty or improperly installed See "Troubleshooting System  
logic failure at memory modules.  
address, read  
Memory."  
value expecting  
value  
Memory set to  
minimum  
The memory frequency may If not an intentional setting,  
be intentionally set lower for check any other system  
frequency.  
power conservation.  
messages for possible causes.  
The current memory  
Ensure that your memory  
configuration supports the  
configuration may support  
only the minimum frequency. higher frequency. See  
"System Memory."  
Memory tests  
terminated by  
keystroke.  
POST memory test was  
terminated by pressing the  
spacebar.  
Information only.  
Invalid memory  
Ensure that the memory  
MEMTEST lane  
failure  
detected on x  
configuration. A mismatched modules are installed in a  
DIMM is installed. valid configuration. See  
"System Memory."  
44  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Mirror mode  
disabled. For  
mirror mode,  
DIMMs must be  
installed in  
pairs. Pairs must  
be matched in  
size and  
The memory configuration Reconfigure the memory  
does not match the setting in modules for Memory  
BIOS. The BIOS setting has Mirroring mode. See "System  
been disabled.  
Memory."  
geometry.  
No boot device  
available  
Faulty or missing optical  
Use a bootable USB key, CD,  
drive subsystem, hard drive, or hard drive. If the problem  
or hard-drive subsystem, or persists, see  
no bootable USB key  
installed.  
"Troubleshooting an Internal  
SD Card," and  
"Troubleshooting Hard  
Drives," "Troubleshooting an  
Optical Drive," and  
"Troubleshooting a USB  
Device." See "Using the  
System Setup Program and  
UEFI Boot Manager" for  
information on setting the  
order of boot devices.  
No boot sector on Incorrect configuration  
Check the hard-drive  
hard drive  
settings in System Setup  
program, or no operating  
system on hard drive.  
configuration settings in the  
System Setup program. See  
"Using the System Setup  
Program and UEFI Boot  
Manager." If necessary, install  
the operating system on your  
hard drive. See your  
operating system  
documentation.  
No timer tick  
interrupt  
Faulty system board.  
See "Getting Help."  
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Table 1-2. System Messages (continued)  
Message  
Causes  
PCIe device BIOS (Option Reseat the expansion card(s).  
ROM) checksum failure Ensure that all appropriate  
Corrective Actions  
PCI BIOS failed  
to install  
detected during shadowing. cables are securely connected  
to the expansion card(s). If  
Cables to expansion card(s)  
the problem persists, see  
loose; faulty or improperly  
"Troubleshooting Expansion  
installed expansion card(s).  
Cards."  
PCIe Training  
Faulty or improperly installed Reseat the PCIe card in the  
Error: Expected  
PCIe card in the specified  
specified slot number. See  
"Troubleshooting Expansion  
Cards." If the problem  
Link Width is x, slot.  
Actual Link Width  
is y.  
persists, see "Getting Help."  
Plug & Play  
Configuration  
Error  
Error encountered in  
Install the NVRAM_CLR  
jumper in the clear position  
(pins 1 and 3) and reboot the  
system. See "System Board  
Connectors" for jumper  
location. If the problem  
persists, see  
initializing PCIe device;  
faulty system board.  
"Troubleshooting Expansion  
Cards."  
Quad rank DIMM  
detected after  
single rank or  
dual rank DIMM in  
socket.  
Invalid memory  
configuration.  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"System Memory."  
46  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Read fault  
Faulty USB device, USB  
medium, optical drive  
Replace the USB medium or  
device. Ensure that the USB,  
Requested sector  
not found  
assembly, hard drive, or hard- backplane, or SATA cables  
drive subsystem.  
are properly connected. See  
"Troubleshooting a USB  
Device" or "Troubleshooting  
Hard Drives" for the  
appropriate drive(s) installed  
in your system.  
See "Troubleshooting a USB  
Device," "Troubleshooting an  
Internal SD Card," and  
"Troubleshooting Hard  
Drives."  
SATA port x  
There is no device connected Information only.  
device not found to the specified SATA port.  
SATA port x  
device auto-  
sensing error  
The drive connected to the Replace the faulty drive.  
specified SATA port is faulty.  
SATA port x  
device  
configuration  
error  
SATA port x  
device error  
Sector not found Faulty hard drive, USB  
device, or. USB medium.  
Replace the USB medium or  
device. Ensure that the USB  
or SAS backplane cables are  
properly connected. See  
"Troubleshooting a USB  
Device" or "Troubleshooting  
Hard Drives" for the  
Seek error  
Seek operation  
failed  
appropriate drive(s) installed  
in your system.  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Shutdown failure General system error.  
Run the online diagnostic  
tests. See "Running the  
System Diagnostics."  
The amount of  
system memory has removed or a memory  
changed module may be faulty.  
Memory has been added or If memory has been added or  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module.  
See "Troubleshooting System  
Memory."  
48  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
The following  
DIMMs should  
match in  
geometry:  
x,x,...  
Invalid memory  
Ensure that the memory  
configuration. The specified modules are installed in a  
DIMMs do not match in size, valid configuration. See  
number of ranks, or number "System Memory."  
of data lanes.  
The following  
DIMMs should  
match in rank  
count: x,x,...  
The following  
DIMMs should  
match in size:  
x,x,...  
The following  
DIMMs should  
match in size  
and geometry:  
x,x,...  
The following  
DIMMs should  
match in size  
and rank count:  
x,x,...  
Thermal sensor  
Invalid memory  
Ensure that the memory  
not detected on x configuration. A mismatched modules are installed in a  
DIMM is installed. valid configuration. See  
"System Memory."  
Time-of-day  
clock stopped  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery."  
Time-of-day not  
set - please run settings; faulty system  
SETUP program battery.  
Incorrect Time or Date  
Check the Time and Date  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager." If the  
problem persists, replace the  
system battery. See "System  
Battery."  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Timer chip  
Faulty system board.  
See "Getting Help."  
counter 2 failed  
TPM  
A TPM configuration  
Information only.  
configuration  
operation  
honored. System  
will now reset.  
command has been entered.  
The system will reboot and  
execute the command.  
TPM  
This message displays during Enter I or M to proceed.  
system restart after a TPM  
configuration  
operation is  
pending. Press  
configuration command has  
been entered. User  
(I) to Ignore OR interaction is required to  
(M) to Modify to proceed.  
allow this change  
and reset the  
system.  
WARNING:  
Modifying could  
prevent  
security.  
TPM failure  
A Trusted Platform Module See "Getting Help."  
(TPM) function has failed.  
Unable to launch System halted after <F10> Restart the system and  
System Services  
image. System  
halted!  
keystroke because System  
Services image is either  
corrupted in the system  
firmware, or the system  
update the Unified Server  
Configurator respository to  
the latest software to restore  
full functionality. See the  
firmware has been lost due to Unified Server Configuration  
system board replacement. user documentation or more  
information.  
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Table 1-2. System Messages (continued)  
Message  
Causes  
Corrective Actions  
The iDRAC6 Enterprise card Restore the flash memory  
flash memory may be  
corrupted.  
using the latest version on  
support.dell.com. See the  
iDRAC6 user’s guide for  
instructions on performing a  
field replacement of the flash  
memory.  
Unexpected  
interrupt in  
protected mode  
Improperly seated memory  
modules or faulty  
keyboard/mouse controller  
chip.  
Reseat the memory modules.  
See "Troubleshooting System  
Memory." If the problem  
persists, see "Getting Help."  
Unsupported CPU  
combination  
Processor(s) is not supported Install a supported processor  
by the system.  
or processor combination.  
See "Processors."  
Unsupported CPU  
stepping  
detected  
Unsupported DIMM Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"System Memory."  
detected. The  
following DIMM  
has been  
configuration. The system  
will run but with the  
specified DIMM disabled.  
disabled: x  
Unsupported  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
configuration. DIMMs are  
configuration.  
DIMM mismatch  
across slots  
detected:  
mismatched in the specified valid configuration. See  
slots. "System Memory."  
x,x,...  
Unused memory  
detected. DIMMs  
The memory configuration is Reconfigure the memory for  
not optimal for mirroring or Memory Mirroring or  
installed in the Advanced ECC Memory  
following slot Mode. Modules in the  
are not available specified slots are unused.  
when in mirror or  
Advanced ECC Memory  
Mode, or change the memory  
mode to Optimized in the  
BIOS setup screen. See  
"System Memory."  
128-bit advanced  
ECC modes: x,x,x  
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Table 1-2. System Messages (continued)  
Message  
Warning: A fatal A fatal system error occurred Check the SEL for  
error has caused and caused the system to information that was logged  
Causes  
Corrective Actions  
system reset!  
Please check the  
system event log!  
reboot.  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" for any faulty  
components specified in the  
SEL.  
Warning! Control The control panel is not  
Install the control panel, or  
panel is not  
installed  
installed, or has a faulty cable check the cable connections  
connection.  
between the display module,  
the control panel board, and  
the system board. See  
"Installing the Control Panel  
Display Module."  
Warning! No micro Micro code update failed.  
code update  
Update the BIOS firmware.  
See "Getting Help."  
loaded for  
processor n  
Warning! Power  
required exceeds processor(s), memory  
PSU wattage.  
Check PSU and  
system  
The system configuration of If any system components  
were just upgraded, return  
the system to the previous  
cards may not be supported configuration. If the system  
modules, and expansion  
by the power supplies.  
boots without this warning,  
then the replaced  
configuration.  
component(s) are not  
supported with this power  
supply. If Energy Smart  
power supplies are installed,  
replace them with the High  
Output power supplies to use  
the components. See "Power  
Supplies."  
Warning!  
Performance  
degraded. CPU and  
memory set to  
minimum  
frequencies to  
meet PSU wattage.  
System will  
reboot.  
52  
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Table 1-2. System Messages (continued)  
Message  
Causes  
A High Output power supply Install two High Output or  
and an Energy Smart power two Energy Smart power  
Corrective Actions  
Warning! PSU  
mismatch. PSU  
redundancy lost. supply are installed in the  
supplies in the system. You  
can also run the system on  
one power supply until you  
can obtain two power  
Check PSU.  
system at the same time.  
supplies of the same type.  
See "Troubleshooting Power  
Supplies."  
Warning!  
Unsupported  
memory  
configuration  
detected. The  
memory  
configuration is  
not optimal. The  
recommended  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"System Memory." If the  
problem persists, see  
"Troubleshooting System  
Memory."  
configuration. The system  
will run but with reduced  
functionality.  
configuration  
is: <message>  
Write fault  
Faulty USB device, USB  
medium, optical drive  
Replace the USB medium or  
USB device. See  
Write fault on  
selected drive  
assembly, hard drive, or hard- "Troubleshooting a USB  
drive subsystem.  
Device," "Troubleshooting an  
Internal SD Card,"  
"Troubleshooting an Optical  
Drive," or "Troubleshooting  
Hard Drives."  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
"Glossary."  
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Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
diskette, a message will warn you that you may lose all data on the diskette.  
Warning messages usually interrupt the task and require you to respond by  
typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating  
system. For more information, see the documentation that accompanied the  
operating system or application.  
Diagnostics Messages  
The system diagnostic utilities may issue messages if you run diagnostic tests  
on your system. See "Running the System Diagnostics" for more information  
about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation.  
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Other Information You May Need  
WARNING: See the safety and regulatory information that shipped with your  
system. Warranty information may be included within this document or as a  
separate document.  
•
•
•
The rack documentation included with your rack solution describes how to  
install your system into a rack.  
The Getting Started Guide provides an overview of system features, setting  
up your system, and technical specifications.  
Any media that ships with your system that provides documentation and  
tools for configuring and managing your system, including those  
pertaining to the operating system, system management software, system  
updates, and system components that you purchased with your system.  
NOTE: Always check for updates on support.dell.com and read the updates  
first because they often supersede information in other documents.  
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Using the System Setup Program  
and UEFI Boot Manager  
The System Setup program is the BIOS program that enables you to manage  
your system hardware and specify BIOS-level options. From the System Setup  
program, you can:  
•
•
•
•
•
Change the NVRAM settings after you add or remove hardware  
View the system hardware configuration  
Enable or disable integrated devices  
Set performance and power management thresholds  
Manage system security  
Choosing the System Boot Mode  
The System Setup program also enables you to specify the boot mode for  
installing your operating system:  
•
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.  
UEFI boot mode is an enhanced 64-bit boot interface based on Unified  
Extensible Firmware Interface (UEFI) specifications that overlays the  
system BIOS. See "Entering the UEFI Boot Manager" for more  
information on this interface.  
You select the boot mode in the Boot Mode field of the Boot Settings screen of  
the System Setup program. See "Boot Settings Screen." Once you specify the  
boot mode, the system boots in that mode and you proceed then to install  
your operating system from that mode. Thereafter, you must boot the system  
to the same boot mode (BIOS or UEFI) to access the installed operating  
system. Trying to boot the operating system from the other boot mode will  
cause the system to halt immediately at startup.  
®
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft  
®
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS  
and 32-bit operating systems do not support UEFI and can only be installed from the  
BIOS boot mode.  
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Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> after you see the following message:  
<F2> = System Setup  
NOTE: The system will not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
Responding to Error Messages  
If an error message appears while the system is booting, make a note of the  
message. See "System Messages" for an explanation of the message and  
suggestions for correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to display a  
message that the system memory size has changed the first time you start your  
system.  
Using the System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and Cycles through the settings in a field. In many  
right arrows  
<Esc>  
fields, you can also type the appropriate value.  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
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System Setup Options  
Main Screen  
Figure 2-1. Main System Setup Program Screen  
NOTE: The options for the System Setup program change based on the system  
configuration.  
NOTE: The System Setup program defaults are listed under their respective options  
in the following sections, where applicable.  
Option  
Description  
System Time  
System Date  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Memory Settings Displays information related to installed memory. See  
"Memory Settings Screen."  
Processor Settings Displays information related to microprocessors (speed, cache  
size, and so on). See "Processor Settings Screen."  
SATA Settings  
Boot Settings  
See "SATA Settings Screen."  
See "Boot Settings Screen."  
Integrated Devices See "Integrated Devices Screen."  
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Option  
Description  
PCI IRQ  
Displays a screen to change the IRQ assigned to each of the  
integrated devices on the PCI bus, and any installed  
expansion card that requires an IRQ.  
Assignment  
Serial  
See "Serial Communication Screen."  
Communication  
(Off default)  
Embedded Server See "Embedded Server Management Screen."  
Management  
Power  
See "Power Management Screen."  
Management  
System Security  
Displays a screen to configure the system password and setup  
password features. See "System Security Screen," Using the  
System Password," and "Using the Setup Password" for more  
information.  
Keyboard  
NumLock  
Determines whether your system starts up with the NumLock  
mode activated on 101- or 102-key keyboards (does not apply  
to 84-key keyboards).  
(
On default)  
Report Keyboard  
Errors  
Report default)  
Enables or disables reporting of keyboard errors during the  
POST. Select Report for host systems that have keyboards  
attached. Select Do Not Report to suppress all error messages  
relating to the keyboard or keyboard controller during POST.  
This setting does not affect the operation of the keyboard  
itself if a keyboard is attached to the system.  
(
F1/F2 Prompt on Enables the system to halt on errors during POST, which  
Error (Enabled  
default)  
allows the user to observe events that may scroll by unnoticed  
during normal POST. You can select F1 to continue or F2 to  
enter the System Setup program.  
CAUTION: When setting this option to Disabled, the  
system will not halt if an error occurs during POST. Any  
critical errors will be displayed and logged in the system  
event log.  
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Memory Settings Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of system memory.  
Displays the type of system memory.  
Displays the system memory speed.  
Displays the amount of video memory.  
System Memory Testing  
Specifies whether system memory tests are run at system  
(Enabled default)  
boot. Options are Enabled and Disabled.  
Memory Operating Mode This field displays the type of memory operation if a  
valid memory configuration is installed. When set to  
Optimizer Mode, the memory controllers run  
independently of each other for improved memory  
performance. When set to Mirror Mode, memory  
mirroring is enabled. When set to Advanced ECC  
Mode, two controllers are joined in 128-bit mode  
running multi-bit advanced ECC. For information about  
the memory modes, see "System Memory."  
Node Interleaving  
(Disabled default)  
If this field is Enabled, memory interleaving is supported  
if a symmetric memory configuration is installed. If  
Disabled, the system supports Non-Uniform Memory  
architecture (NUMA) (asymmetric) memory  
configurations.  
Processor Settings Screen  
Option  
Description  
64-bit  
Specifies if the processor(s) support 64-bit extensions.  
Displays the processor clock speed.  
Core Speed  
Bus Speed  
Displays the processor bus speed.  
Logical Processor  
On processors that support Simultaneous Multi-  
Threading (SMT) technology, each processor core  
supports up to two logical processors. If this field is set to  
Enabled, the BIOS reports both logical processors. If set  
to Disabled, only one logical processor is monitored by  
the BIOS.  
(Enabled default)  
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Option  
Description  
Virtualization Technology NOTE: Disable this feature if your system will not be  
(Disabled default)  
running virtualization software.  
Enabled permits virtualization software to use the  
virtualization technology incorporated in the processor.  
Execute Disable  
Enables or disables Execute Disable Memory Protection  
Technology.  
(Enabled default)  
Number of Cores per  
Processor  
If set to All, the maximum number of cores in each  
processor is enabled.  
(All default)  
Turbo Mode  
If Turbo Boost Technology is supported by the  
processor(s), enables or disables Turbo Mode.  
C States  
When set to Enabled, the processor(s) can operate in all  
(Enabled default)  
available power states.  
Processor X ID  
Displays the family, model, Level 3 cache size, Level 2  
cache size, and number of cores of each processor.  
SATA Settings Screen  
Option  
Description  
Embedded SATA  
ATA Mode enables the integrated SATA controller. Off  
(ATA Mode default)  
disables the controller.  
Port A  
Auto enables BIOS support for the device attached to  
SATA port A. Off disables BIOS support for the device.  
(Auto default)  
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Boot Settings Screen  
Option  
Description  
CAUTION: Switching the boot mode could prevent  
Boot Mode  
(BIOS default)  
the system from booting if the operating system was  
not installed in the same boot mode.  
If the system operating system supports Unified  
Extensible Firmware Interface, you can set this option to  
UEFI. Setting this field to BIOS allows compatibility  
with non-UEFI operating systems.  
NOTE: Setting this field to UEFI disables the Boot  
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive  
Emulation Type fields.  
Boot Sequence  
If Boot Mode is set to BIOS, this field tells the system  
where the operating system files needed for startup are  
located. If Boot Mode is set to UEFI, you can access the  
UEFI boot manager utility by rebooting the system and  
pressing F11 when prompted to do so.  
Hard-Disk Drive  
Sequence  
Determines the order in which the BIOS will attempt to  
boot from hard drives in the system during system  
startup.  
USB Flash Drive  
Emulation Type  
(Auto default)  
Determines the emulation type for a USB flash drive.  
Hard disk allows the USB flash drive to act as a hard  
drive. Floppy allows the USB flash drive to act as a  
removable diskette drive. Auto automatically chooses an  
emulation type.  
Auto automatically chooses the appropriate emulation  
type for the device, except for devices installed in the  
Internal SD Card slot. A device installed in the Internal  
SD Card slot will automatically emulate a hard drive. If  
you install a device in this slot that is configured as a  
removable diskette drive, you must manually set the  
emulation type to Floppy.  
Boot Sequence Retry  
If this field is enabled and the system has failed to boot,  
the system will reattempt to boot after 30 seconds.  
(Disabled default)  
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Integrated Devices Screen  
Option  
Description  
Enables or disables the integrated storage controller.  
Integrated SAS/RAID  
Controller  
(Enabled default)  
User Accessible USB Ports Enables or disables the user-accessible USB ports.  
(All Ports On default)  
Options are All Ports On, Only Back Ports On, and All  
Ports Off.  
Internal USB Port  
Enables or disables the internal USB port.  
Enables or disables the internal SD card port.  
(On default)  
Internal SD Card Port  
Embedded NIC1 and  
NIC2  
Enables or disables the OS interface of the four  
embedded NICs. (The NICs may also be accessed  
through the system’s management controller.)  
Embedded NIC3 and  
NIC4  
Embedded Gb NICx  
Enables or disables the embedded NICs. Options are  
(NIC1 default: Enabled Enabled, Enabled with PXE, Enabled with iSCSI Boot,  
with PXE;  
and Disabled. PXE support allows the system to boot  
Other NICs: Enabled)  
from the network.  
MAC Address  
Displays the MAC address for the NIC.  
Capability Detected  
Displays the features of the NIC hardware key, if  
installed.  
NOTE: Some NIC features may require the installation of an  
additional driver.  
OS Watchdog Timer  
Sets a timer to monitor the operating system for activity,  
and aids in recovery if the system stops responding.  
When Enabled, the operating system is allowed to  
initialize the timer. When Disabled, the timer is not  
initialized.  
(Disabled default)  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b  
specification.  
I/OAT DMA Engine  
When supported, this option enables or disables the I/O  
Acceleration Technology feature.  
(Disabled default)  
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Option  
Description  
Embedded Video  
Controller  
Enables or disables BIOS support for the integrated video  
controller.  
(Enabled default)  
NOTE: Integrated video can only be disabled if a video  
expansion card is installed. If set to Disabled, virtual KVM  
and other remote access features will not function.  
PCI IRQ Assignments Screen  
Option  
Description  
<PCIe device>  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Serial Communication Screen  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Selects whether the serial communication devices  
(Serial Device 1 and Serial Device 2) are enabled in  
BIOS. BIOS console redirection can also be enabled and  
the port address used can be specified.  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
Serial Port Address  
(Serial Device 1=COM1,  
Serial Device2=COM2  
default)  
Sets the serial port addresses for the two serial devices.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
External Serial Connector Specifies whether Serial Device 1, Serial Device 2, or  
Remote Access Device has access to the external serial  
connector.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
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Option  
Description  
Failsafe Baud Rate  
Displays the failsafe baud rate used for console  
redirection. BIOS attempts to determine the baud rate  
automatically. This failsafe baud rate is used only if the  
attempt fails. This rate should not be adjusted.  
(115200 default)  
Remote Terminal Type  
Sets the remote console terminal type, either  
(VT100/VT220 default)  
VT100/VT220 or ANSI.  
Redirection After Boot  
Enables or disables BIOS console redirection when the  
operating system is loaded.  
(Enabled default)  
Embedded Server Management Screen  
Option  
Description  
Front Panel LCD Options Options are User Defined String, Model Number, or  
None.  
If the LCD Home display is set to anything other than  
User Defined String, Model Number, or None, this  
option in BIOS will display Advanced. You will not be  
able to edit this setting in BIOS until it is set back to User  
Defined String, Model Number, or None through  
another LCD configuration utility (such as the iDRAC6  
Configuration Utility or LCD panel menu).  
User-Defined LCD String You can enter a name or other identifier for the system, to  
be displayed on the LCD module screen.  
Power Management Screen  
Option  
Description  
Power Management  
Options are OS Control, Active Power Controller,  
Custom, or Maximum Performance.  
If you select OS Control, Active Power Controller, or  
Maximum Performance, the BIOS preconfigures the  
remaining options on this screen. If you select Custom,  
you can configure each option independently.  
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Option  
Description  
CPU Power and  
Performance  
Options are OS Control, Active Power Controller,  
Custom, or Maximum Performance. For all but the  
Custom setting, the BIOS pre-configures the power  
settings on this screen as follows:  
Management  
OS Control sets the CPU power to OS DBPM, the fan  
power to Minimum Power, and the memory power to  
Maximum Performance. In this setting, all processor  
performance information is passed from the system BIOS  
to the operating system for control. The operating system  
sets the processor performance based on processor  
utilization.  
Active Power Controller sets the CPU power to System  
DBPM, the fan power to Minimum Power, and the  
memory power to Maximum Performance. In this  
setting, processor performance is controlled by the system  
BIOS.  
Maximum Performance sets all fields to Maximum  
Performance.  
If you select Custom, you can configure each option  
independently.  
Fan Power and  
Performance  
Management  
Options are Maximum Performance or Minimum Power.  
Memory Power and  
Performance  
Options are Maximum Performance, a specified  
frequency, or Minimum Power.  
Management  
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System Security Screen  
Option  
Description  
System Password  
Displays the current status of the password security  
feature and allows a new system password assignment and  
verification.  
NOTE: See "Using the System Password" for more  
information.  
Setup Password  
Restricts access to the System Setup program by using a  
setup password.  
NOTE: See "Using the System Password" for more  
information.  
Password Status  
When Setup Password is assigned and this field is  
Locked, the system password cannot be changed or  
disabled at system start-up.  
(Unlocked default)  
See "Using the System Password" for more information.  
TPM Security  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
(Off default)  
If Off, the presence of the TPM is not reported to the  
operating system.  
If On with Pre-boot Measurements, the system reports  
the TPM to the operating system and stores the pre-boot  
measurements to the TPM during POST.  
If On without Pre-boot Measurements, the system  
reports the TPM to the operating system and bypasses  
pre-boot measurements.  
TPM Activation  
When set to Activate, the TPM is enabled to default  
settings. When set to Deactivate, the TPM is disabled.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
(No Change default)  
NOTE: This field is read-only when TPM Security is set to  
Off.  
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Option  
Description  
CAUTION: Clearing the TPM will lose all encryption  
TPM Clear  
(No default)  
keys in the TPM. This option prevents booting to the  
operating system and results in data loss if the  
encryption keys cannot be restored. Back up the TPM  
keys prior to enabling this option.  
When set to Yes, all TPM contents are cleared.  
NOTE: This field is read-only when TPM Security is set to  
Off.  
Power Button  
If Enabled, the power button can turn the system's power  
off and on. On an ACPI-compliant operating system, the  
system performs an orderly shutdown before power is  
turned off.  
(Enabled default)  
When Disabled, the button can only turn on system  
power.  
NMI Button  
CAUTION: Clearing the TPM will lose all encryption  
keys in the TPM. This option prevents booting to the  
operating system and results in data loss if the  
encryption keys cannot be restored. Back up the TPM  
keys prior to enabling this option.  
(Disabled default)  
Enables or disables the NMI feature.  
AC Power Recovery  
Determines how the system reacts when power is  
restored. If set to Last, the system returns to the last  
power state. On turns on the system after power is  
restored. Off allows the system to remain off after power  
is restored.  
(Last default)  
AC Power Recovery Delay Determines when the system restarts after power is  
restored. Options are Immediate, Random (between 30  
to 240 seconds), or a user-defined value of 30 to 240  
seconds.  
Exit Screen  
Press <Esc> to exit the System Setup program; the Exit screen displays:  
• Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
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Entering the UEFI Boot Manager  
®
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft  
®
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS  
and 32-bit operating systems can only be installed from the BIOS boot mode.  
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access  
the UEFI Boot Manager.  
The UEFI Boot Manager enables you to:  
•
•
Add, delete, and arrange boot options  
Access the System Setup program and BIOS-level boot options without  
rebooting  
1
Turn on or restart your system.  
2
Press <F11> after you see the following message:  
<F11> = UEFI Boot Manager  
NOTE: The system will not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F11>, allow the  
system to finish booting, and then restart your system and try again.  
Using the UEFI Boot Manager Navigation Keys  
Keys  
Action  
Up arrow  
Down arrow  
Moves to and highlights the previous field.  
Moves to and highlights the next field.  
Cycles through the settings in a field.  
Spacebar, <Enter>, <+>,  
<–>  
<Esc>  
Refreshes the UEFI Boot Manager screen (page  
one) or returns to the previous screen.  
<F1>  
Displays the UEFI Boot Manager help file.  
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UEFI Boot Manager Screen  
Option  
Description  
Continue  
The system attempts to boot to devices starting with  
the first item in the boot order. If the boot attempt fails,  
the system will continue with the next item in the boot  
order until the boot is successful or no more boot  
options are found.  
<Boot options>  
Displays the list of available boot options (marked with  
asterisks). Select the boot option you wish to use and  
press <Enter>.  
NOTE: If you hot-swap a boot device, press <ESC> to  
refresh the list of boot options.  
UEFI Boot Settings  
Enables you to add, delete, enable, or disable boot  
options; change boot order; or execute a one-time boot  
option.  
System Utilities  
Enables you to access the System Setup program,  
System Services, and BIOS-level boot options.  
UEFI Boot Settings Screen  
Option  
Description  
Add Boot Option  
Delete Boot Option  
Adds a new boot option.  
Deletes an existing boot option.  
Enable/Disable Boot  
Option  
Disables and enables an option in the boot option list.  
Change Boot Order  
Changes the order of the boot option list.  
One-Time Boot from File Sets a one-time boot option not included in the boot  
option list.  
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System Utilities Screen  
Option  
Description  
System Setup  
System Services  
Accesses the System Setup program without rebooting.  
Restarts the system and accesses the Unified Server  
Configurator, which enables you to run utilities such as  
system diagnostics.  
BIOS Boot Manager  
Accesses the BIOS-level boot options list without  
rebooting. This option enables you to conveniently  
switch to BIOS boot mode if you need to boot to a  
device with a non-UEFI operating system, such as a  
bootable DOS media with diagnostics software.  
Reboot System  
Restarts the system.  
System and Setup Password Features  
NOTE: For a forgotten password, see "Disabling a Forgotten Password."  
Your system is shipped without the system password feature enabled in BIOS.  
The password features provide a basic level of security for the data on your  
system.  
CAUTION: Anyone can access the data stored on your system if the system is  
running and unattended.  
Using the System Password  
When a system password is assigned, the system prompts for the system  
password after the system starts and only those with the password have full  
use of the system.  
Assigning a System Password  
Before assigning a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, System Password is Enabled. If  
Password Status is Unlocked, you can change the system password. If Locked,  
you cannot change the system password. Disabling the password jumper on  
the system board sets System Password to Disabled, and you cannot change  
or enter a new system password.  
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When a system password is not assigned and the password jumper on the  
system board is in the enabled position, System Password is Not Enabled and  
Password Status is Unlocked. To assign a system password:  
1
2
3
Verify that Password Status is Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> prior to completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
6
Either reboot the system now for the password protection to take effect or  
continue working.  
NOTE: Password protection does not take effect until the system reboots.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 74), the system accepts your setup password as an alternate system  
password.  
When Password Status is Unlocked, you have the option to leave the  
password security enabled or to disable password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
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When Password Status is Locked, you must type the password and press  
<Enter> when prompted at reboot.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message that the system has halted and must be shut down manually  
using the power button.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to protect your system from unauthorized  
changes.  
Disabling the System Password  
If the system password is already set, you can disable it by typing the password  
during POST and pressing <Ctrl><Enter> or you can enter the system  
setup and press <Enter> twice when you are in the system password menu.  
Changing an Existing System Password  
1
2
3
4
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen.  
Verify that the Password Status is Unlocked  
.
Type the new system password in the two password fields.  
The System Password field changes to Not Enabled if the password was  
deleted.  
Using the Setup Password  
Assigning a Setup Password  
You can assign a setup password only when the Setup Password is Not  
Enabled. To assign a setup password, highlight the Setup Password option  
and press the <+> or <–> key. The system prompts you to enter and verify  
the password.  
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NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. The system password cannot be used in place of the setup password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
When you verify the password, the Setup Password changes to Enabled. The  
next time you enter the System Setup program, the system prompts you for  
the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
Operating With a Setup Password Enabled  
If Setup Password is Enabled, you must enter the correct setup password  
before modifying most of the System Setup options.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens. The following options are  
exceptions: If System Password is not Enabled and is not locked through the  
Password Status option, you can assign a system password. You cannot disable  
or change an existing system password.  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password."  
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iDRAC Configuration Utility  
The iDRAC Configuration Utility is a pre-boot configuration environment  
that allows you to view and set parameters for the iDRAC6 and for the  
managed server. The iDRAC Configuration Utility enables you to:  
•
Configure, enable, or disable the iDRAC6 local area network (LAN)  
through the dedicated iDRAC6 Enterprise card port or the embedded  
NICs.  
•
•
•
•
Enable or disable IPMI over LAN.  
Enable a LAN Platform Event Trap (PET) destination.  
Attach or detach the Virtual Media devices.  
Change the administrative username and password and manage user  
privileges.  
•
View System Event Log (SEL) messages or clear messages from the log.  
For additional information on using iDRAC6, see the documentation for  
iDRAC6 and systems management applications.  
Entering the iDRAC Configuration Utility  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted during POST.  
If your operating system begins to load before you press <Crtl><E>,  
allow the system to finish booting, restart your system and try again.  
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Installing System Components  
Recommended Tools  
•
•
•
•
Key to the system keylock  
#1 and #2 Phillips screwdrivers  
#8, #15 and #10 Torx screwdrivers  
Wrist grounding strap  
Inside the System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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Figure 3-1. Inside the System  
1
2
3
12  
11  
10  
9
4
5
6
7
8
1
3
5
7
9
power supply bays (2)  
iDRAC6 Enterprise card  
memory modules (12)  
SAS backplane  
2
expansion-card riser (2)  
4
6
8
integrated storage controller card  
heat sink/processor (2)  
hard drives (6)  
optical drive  
10 RAID battery (PERC only)  
12 fans (5 or 6)  
11 Internal SD Module  
Removing and Replacing the Optional Front Bezel  
1
2
3
4
Unlock the keylock at the left end of the bezel.  
Lift up on the release latch next to the key lock.  
Rotate the left end of the bezel away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from the  
system.  
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Figure 3-2. Removing and Replacing the Optional Front Bezel  
3
2
1
4
1
3
release latch  
bezel  
2
4
keylock  
hinge tab  
To replace the optional bezel, hook the right end of the bezel onto the chassis,  
then fit the free end of the bezel onto the system. Secure the bezel with the  
keylock. See Figure 3-2.  
Information Tag  
The information tag is a slide-out label panel for system information  
including the Express Service tag, Embedded NIC1 MAC address, and  
iDRAC6 Enterprise card MAC address.  
Removing the Information Tag  
1
Remove the front bezel. See "Removing and Replacing the Optional  
Front Bezel."  
2
Pull the information tag out of its slot in the chassis until it is in the locked  
position. See Figure 1-1 in "About Your System" for the location of the  
information tag slot.  
3
Pull the tag to the right until it disengages from the slot in the chassis to  
release the left portion of the tag.  
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4
5
Pull the tag to the left until it disengages from the slot in the chassis to  
release the right portion of the tag.  
Remove the tag.  
Replacing the Information Tag  
1
Remove the front bezel. See  
Front Bezel."  
"Removing and Replacing the Optional  
2
Locate the information tag slot on the front of the system chassis. See  
Figure 1-1 in "About Your System" for the location of the information tag  
slot.  
3
Holding the information tag horizontally, slide it into the information tag  
slot until it locks into place.  
Opening and Closing the System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
WARNING: Whenever you need to lift the system, get others to assist you. To  
avoid injury, do not attempt to lit the system by yourself.  
Opening the System  
1
2
3
4
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Rotate the latch release lock counter clockwise to the unlocked position.  
See Figure 3-3.  
Lift up on the latch on top of the system and slide the cover back. See  
Figure 3-3.  
Grasp the cover on both sides and carefully lift the cover away from the  
system.  
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Figure 3-3. Removing and Replacing the System Cover  
1
2
1
latch  
2
latch release lock  
Closing the System  
1
2
Lift up the latch on the cover.  
Place the cover onto the chassis and offset it slightly towards the back of  
the system, so that the two hooks on the back edge of the cover fit over the  
corresponding tabs on the back edge of the chassis. See Figure 3-3.  
3
4
Slide the cover towards the front of the chassis and close the latch.  
Rotate the latch release lock in a clockwise direction to secure the cover.  
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Hard Drives  
Your system supports up to six 2.5-inch SAS, SATA, or SSD hard drives. See  
Figure 3-1.  
•
•
Mixed hard-drive configurations of SAS and SATA drives are allowed. In  
this configuration, two SAS drives must be installed in hard-drive slots 0  
and 1 only. The remaining slots can have SATA drives installed.  
SSD hard-drive configurations require an integrated PERC storage  
controller, and all drives must be SSD drives.  
All hard drives are installed at the front of the system and connect to the  
system board through the SAS backplane board. Hard drives are supplied in  
special hot-swappable drive carriers that fit in the hard-drive bays.  
CAUTION: Before attempting to remove or install a drive while the system is  
running, see the documentation for the integrated storage controller card to  
ensure that the host adapter is configured correctly to support hot-swap drive  
removal and insertion.  
CAUTION: Do not turn off or reboot your system while the drive is being formatted.  
Doing so can cause a drive failure.  
NOTE: Use only drives that have been tested and approved for use with the SAS  
backplane board.  
When you format a hard drive, allow enough time for the formatting to be  
completed. Be aware that high-capacity hard drives can take a number of  
hours to format.  
Removing a Drive Blank  
NOTE: To maintain proper system cooling, all empty hard-drive bays must have  
drive blanks installed.  
1
2
Remove the front bezel. See  
Front Bezel."  
"Removing and Replacing the Optional  
Grasp the front of the hard-drive blank, press the release lever on the  
right side, and slide the blank out until it is free of the drive bay  
.
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Figure 3-4. Removing or Installing a Hard-Drive Blank  
1
2
1
hard-drive blank  
2
latch  
Installing a Hard-Drive Blank  
Align the hard-drive blank with the drive bay and insert the blank into the  
drive bay until the release lever clicks into place.  
Removing a Hot-Swap Hard Drive  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with the operating system.  
1
2
Remove the front bezel. See "Removing the Front Bezel."  
Using the RAID management software, prepare the drive for removal.  
Wait until the hard-drive indicators on the drive carrier signal that the  
drive can be removed safely. See your storage controller documentation  
for information about hot-swap drive removal.  
If the drive has been online, the green activity/fault indicator will flash as  
the drive is powered down. When the drive indicators are off, the drive is  
ready for removal.  
3
Press the release button and open the drive carrier release handle to  
release the drive. See Figure 3-5  
.
4
5
Slide the hard drive out of the drive bay.  
Insert a drive blank in the vacated drive bay. See "Installing a Drive Blank."  
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CAUTION: To maintain proper system cooling, all empty hard-drive bays must have  
drive blanks installed.  
Installing a Hot-Swap Hard Drive  
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully  
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a  
partially installed carrier can damage the partially installed carrier's shield spring  
and make it unusable.  
CAUTION: Ensure that your operating system supports hot-swap drive  
installation. See the documentation supplied with the operating system.  
1
2
Remove the front bezel. See "Removing the Front Bezel."  
If a drive blank is present in the bay, remove it. See "Removing a Drive  
Blank."  
Figure 3-5. Installing a Hot-Swap Hard Drive  
1
4
2
3
1
3
hard drive  
2
4
drive carrier  
drive carrier release handle  
release button  
3
Install the hot-swap hard drive.  
a
Press the button on the front of the drive carrier.  
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b
c
Insert the hard-drive carrier into the drive bay until the carrier  
contacts the backplane.  
Close the handle to lock the drive in place.  
Removing a Hard Drive From a Hard-Drive Carrier  
Remove the screws from the slide rails on the hard-drive carrier and separate  
the hard drive from the carrier. See Figure 3-6  
.
Installing a Hard Drive Into a Hard-Drive Carrier  
1
Insert the hard drive into the hard-drive carrier with the connector end  
of the drive at the back. See Figure 3-6  
.
2
Align the holes on the hard drive with the back set of holes on the hard  
drive carrier.  
When aligned correctly, the back of the hard drive will be flush with the  
back of the hard-drive carrier.  
3
Attach the four screws to secure the hard drive to the hard-drive carrier.  
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Figure 3-6. Installing a Hard Drive Into a Drive Carrier  
3
2
1
4
1
3
screws (4)  
hard drive  
2
4
drive carrier  
SAS screw hole  
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Power Supplies  
Your system supports the following power supply modules:  
•
•
717-W High Output power supply  
502-W Energy Smart power supply (the default power supply option for  
this system)  
NOTE: The system does not support a mixed installation of High Output and Energy  
Smart power supplies.  
If only one power supply is installed, it must be installed in the PS1 power  
supply bay.  
Removing a Power Supply  
CAUTION: To ensure proper system cooling, the power supply blank must be  
installed in power supply bay PS2 in a non-redundant configuration. See  
"Removing the Power Supply Blank."  
CAUTION: If troubleshooting a PSU mismatch error, replace only the power  
supply with the flashing indicator. Swapping the opposite power supply to create  
a matched pair can result in an error condition and unexpected system shutdown.  
To change from a High Output configuration to an Energy Smart configuration or  
vice versa, you must power down the system.  
1
2
Disconnect the power cable from the power source and the power supply  
you intend to remove and remove the cables from the Velcro strap.  
Press the lever release latch and slide the power supply out of the chassis.  
See Figure 3-7.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
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Figure 3-7. Removing and Replacing a Power Supply  
1
2
3
1
3
power supply  
release latch  
2
Velcro strap  
Installing a Power Supply  
1
On a system with redundant power supplies, verify that both power  
supplies are the same type and have the same maximum output power.  
NOTE: The maximum output power (shown in watts) is listed on the power  
supply label.  
2
Slide the new power supply into the chassis until the power supply is fully  
seated and the release latch snaps into place. See Figure 3-7.  
NOTE: If you unlatched the cable management arm in step 2 of the previous  
procedure, relatch it. For information about the cable management arm, see  
the system’s rack documentation.  
3
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
CAUTION: When connecting the power cable, secure the cable with the Velcro  
strap.  
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a  
system with two power supplies, allow several seconds for the system to recognize  
the power supply and determine its status. The power-supply status indicator turns  
green to signify that the power supply is functioning properly (see Figure 1-5).  
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Removing the Power Supply Blank  
If you are installing a second power supply, remove the power supply blank in  
bay PS2 by pulling outward on the blank.  
CAUTION: To ensure proper system cooling, the power supply blank must be  
installed in power supply bay PS2 in a non-redundant configuration. Remove the  
power supply blank only if you are installing a second power supply.  
Installing the Power Supply Blank  
NOTE: Install the power supply blank only in power supply bay PS2.  
To install the power supply blank, align the blank with the power supply bay  
and insert the blank into the chassis until it clicks into place.  
Expansion Cards  
Expansion Card Installation Guidelines  
Your system supports one or two x8 Gen2 PCIe expansion cards installed in  
connectors on two expansion-card risers.  
CAUTION: Expansion cards can only be installed in the slots on the two  
expansion-card risers. Do not attempt to install expansion cards directly into the  
riser connectors on the system board.  
•
•
•
Both expansion slots support full-height, half-length cards.  
The expansion-card slots are not hot-swappable.  
PCI Express Generation 1 and Generation 2 expansion cards are supported  
in both slots.  
CAUTION: To ensure proper cooling, only one of the two expansion cards can  
have a power consumption of greater than 15W (up to 25W maximum), not  
including the integrated storage controller.  
•
Table 3-1 provides a guide for installing expansion cards to ensure proper  
cooling and mechanical fit. The expansion cards with the highest priority  
should be installed first using the slot priority indicated. All other  
expansion cards should be installed in card priority and slot priority order.  
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Table 3-1. Expansion-Card Installation Order  
Card Priority Card Type  
Max 25-W  
Slot Priority Allowed Card?  
1
2
3
4
5
6
PERC 5/E controller  
PERC 6/E controller  
10 Gb NIC  
1, 2  
1, 2  
2, 1  
1, 2  
2, 1  
1, 2  
1
1
1
1
2
2
Y
Y
Y
All other Dell storage cards  
All other NICs  
Y
N*  
N*  
Non-Dell storage cards  
* Refer to the expansion card’s documentation to determine if the maximum power exceeds  
15W. Any cards that exceed 15W will be affected by the restriction of one 25W card.  
Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System."  
Open the expansion-card latch and remove the filler bracket. See  
Figure 3-8.  
5
Install the expansion card:  
a
b
Holding the card by its edges, position the card so that the card-edge  
connector aligns with the expansion-card connector on the expansion-  
card riser.  
Insert the card-edge connector firmly into the expansion-card  
connector until the card is fully seated.  
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c
Close the expansion-card latch. See Figure 3-8.  
Figure 3-8. Installing or Removing an Expansion Card  
1
2
3
1
3
expansion-card latch  
expansion-card riser  
2
expansion card  
6
Connect any cables to the expansion card.  
Close the system. See "Closing the System."  
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Removing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Disconnect all cables from the card.  
Remove the expansion card:  
a
b
Open the expansion-card latch. See Figure 3-8.  
Grasp the expansion card by its edges, and carefully remove it from  
the expansion-card connector.  
5
If you are removing the card permanently, install a metal filler bracket over  
the empty expansion slot opening and close the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
6
Close the system. See "Closing the System."  
Expansion-Card Risers  
The system’s left and center expansion-card risers each support a x8 link  
Gen1 or Gen2 PCIe expansion card. (An additional slot on riser 1 is reserved  
for use by the integrated storage controller card.)  
Removing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
If an expansion card is installed in the expansion slot, remove the card now.  
See "Removing an Expansion Card."  
4
5
If you are removing the riser 1, remove the integrated storage controller  
card. See "Removing the Integrated Storage Controller Card."  
To remove the expansion-card riser, press the retention latch, then lift the  
expansion-card riser from the chassis. See Figure 3-9.  
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Figure 3-9. Installing or Removing an Expansion-Card Riser  
2
1
3
4
5
9
6
8
7
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1
3
5
7
expansion-card riser 2  
2
4
6
8
retention latch  
expansion card slot 2  
riser guide posts (2 per riser)  
expansion card slot 1  
expansion-card riser socket  
expansion-card riser socket  
integrated storage controller slot (on  
opposite side of riser)  
9
expansion-card riser 1  
Replacing an Expansion-Card Riser  
1
2
3
4
To install an expansion-card riser, align the board with the riser guide posts  
on the system board. See Figure 3-9.  
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, reinstall the expansion card. See "Installing an Expansion  
Card."  
If you are installing expansion-card riser 1, reinstall the integrated storage  
controller card. See "Installing the Integrated Storage Controller Card."  
5
6
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources.  
Internal SD Module  
Installing the Internal SD Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System."  
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3
Position the internal SD module tray so the tabs on the underside of the  
tray fit into the corresponding hooks on the chassis (item 3 in Figure 3-10),  
then lower the opposite edge of the card into place. See Figure 3-10.  
Figure 3-10. Installing the Internal SD Module  
1
2
8
7
3
4
5
6
1
3
internal SD module  
hooks (2)  
2
4
latch  
cable connector on control panel  
board  
5
7
internal USB connector  
6
8
control panel board  
cable connector on internal SD  
module  
internal SD flash card  
4
Connect the internal SD module cable to the connector on the control  
panel board. See Figure 3-10.  
5
6
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
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Removing the Internal SD Module Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Disconnect the internal SD module cable from the module. See  
Figure 3-10.  
4
Lift upwards on the latch securing the internal SD module card tray to the  
chassis, then lift the tray out of the chassis. See Figure 3-10.  
Internal SD Flash Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
The optional SD Flash Card on the Internal SD module supports an  
embedded hypervisor for virtualization.  
Installing an Internal SD Flash Card  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System."  
Locate the SD card connector on the internal SD module (see  
Figure 3-10).  
4
With the label side facing up, insert the contact-pin end of the SD card  
into the card slot on the module. See Figure 3-10.  
NOTE: The slot is keyed to ensure correct insertion of the card.  
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5
6
7
Press the card into the card slot to lock it into place.  
Close the system. See "Closing the System."  
Reconnect the system to power and restart the system.  
Removing an Internal SD Flash Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Locate the SD card slot on the internal SD module and press inward on  
the card to release it from the slot and remove the card.  
4
5
Close the system. See "Closing the System."  
Reconnect the system to power and restart the system.  
Internal USB Memory Key  
The USB memory key can be used as a boot device, security key, or mass  
storage device. To use the internal USB connector, the Internal USB Port  
option must be enabled in the Integrated Devices screen of the System Setup  
program.  
To boot from the USB memory key, you must configure the USB memory key  
with a boot image and then specify the USB memory key in the boot  
sequence in the System Setup program. See "Boot Settings Screen." For  
information on creating a bootable file on the USB memory key, see the user  
documentation that accompanied the USB memory key.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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NOTE: To avoid interference with other components, the maximum allowable  
dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm  
(.33 in) high.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
6
Open the system. See "Opening the System."  
Locate the USB connector on the control panel board. See Figure 3-11.  
Insert the USB memory key into the USB connector.  
Close the system. See "Closing the System."  
Reconnect the system to power and restart the system.  
Figure 3-11. Removing or Installing the Internal USB Memory Key  
3
1
2
1
3
control panel board  
USB memory key  
2
USB memory key connector  
Internal USB Cable  
Removing the Internal USB Cable  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
Open the system. See "Opening the System."  
Remove the fan bracket. See "Removing the Fan Assembly."  
Remove the USB cable from the connector on the control panel.  
Remove the USB cable from the cable routing guides on the inside of the  
chassis. If necessary remove any other cables from the cable routing guides.  
6
Remove the USB cable from the connector on the system board.  
Installing the Internal USB Cable  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
Open the system. See "Opening the System."  
Remove the fan bracket. See "Removing the Fan Assembly."  
Connect the USB cable to the connector on the control panel.  
Route the cable through the cable routing guides on the inside of the  
chassis.  
6
7
8
9
Connect the USB cable to the connector on the system board.  
Replace the fan bracket. See "Replacing the Fan Assembly."  
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
VFlash Media  
The VFlash media card is a Secure Digital (SD) card that plugs into the  
optional iDRAC6 Enterprise card at the back corner of the system.  
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Installing a VFlash Media Card  
1
Locate the VFlash media slot at the back corner of the system. See "Back-  
Panel Features and Indicators" for the location of the media slot.  
2
With the label side facing up, insert the contact-pin end of the SD card  
into the card slot on the module.  
NOTE: The slot is keyed to ensure correct insertion of the card.  
3
Press inward on the card to lock it into the slot.  
Removing a VFlash Media Card  
To remove the VFlash media, push inward on the card to release it, and pull  
the card from the card slot.  
iDRAC6 Enterprise Card (Optional)  
Installing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Remove the plastic filler plug from the system back panel.  
If installed, remove the expansion card from expansion-card riser 1. See  
"Removing an Expansion Card."  
5
Install the iDRAC6 Enterprise card:  
a
b
Angle the card so that the RJ-45 connector fits through the back-panel  
opening. See Figure 3-12.  
Align the front edge of the card with the two front plastic retention  
standoffs next to the iDRAC6 connector on the system board, and  
lower the card into place. See Figure 3-12 and Figure 6-1.  
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When the front of the card is fully seated, the plastic standoffs snap  
over the edge of the card.  
Figure 3-12. Installing or Removing an iDRAC6 Enterprise Card  
1
2
4
3
1
3
iDRAC6 Enterprise card  
2
4
SD VFlash card  
socket  
retention standoff posts (2)  
6
Reinstall the left expansion card, if applicable. See "Installing an  
Expansion Card."  
7
8
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Removing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Disconnect the Ethernet cable from the iDRAC6 Enterprise Card  
connector on the system back panel. See Figure 1-4.  
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3
4
Open the system. See "Opening the System."  
Remove the VFlash media from the iDRAC6 Enterprise Card.  
See"Removing a VFlash Media Card."  
5
6
If installed, remove the expansion card from expansion-card riser 2. See  
"Removing an Expansion Card."  
Remove the iDRAC6 Enterprise card:  
a
Pull back slightly on the two tabs at the front edge of the card and  
gently lift the front edge of the card off of the retention standoffs.  
As the card releases from the standoffs, the connector under the card  
disengages from the system board connector.  
b
Slide the card away from the back of the system until the RJ-45  
connector is clear of the back panel, then lift the card out of the  
system.  
7
8
9
Reinstall the expansion card. See "Installing an Expansion Card."  
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
NIC Hardware Key  
iSCSI and other functionalities for the system’s embedded NICs are enabled  
by installing an NIC hardware key in the iSCSI key socket on the system  
board.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: When future NIC functionality is added, you must install a new hardware  
key that adds that functionality.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
Open the system. See "Opening the System."  
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3
4
Locate the ISCSI_KEY connector on the system board. See Figure 6-1.  
Insert the NIC hardware key into the connector. See Figure 3-13.  
Figure 3-13. Installing a NIC Hardware Key  
1
2
1
NIC hardware key  
2
connector  
5
Close the system. See "Closing the System."  
6
Reconnect the system to power and restart the system.  
Cooling Fans  
Your system contains five or six dual-rotor cooling fans housed in a fan  
assembly. Single processor systems require five fans, while a sixth fan (FAN6)  
is required for dual-processor systems.  
NOTE: Hot-swap removal or installation of the fans or fan assembly is not  
supported.  
NOTE: In the event of a problem with a particular fan, the fan number is referenced  
by the system’s management software, allowing you to easily identify and replace  
the proper fan by noting the fan numbers on the fan assembly.  
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NOTE: IF FAN6 is installed in a single-processor configuration, the fan will still be  
operational.  
Removing a Cooling Fan  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: The procedure for removing each individual fan module is the same.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Disconnect the fan’s power cable from the system board. See Figure 3-14.  
Remove the faulty fan by grasping the two blue touch points on the fan  
and sliding the fan from the fan assembly. See Figure 3-14.  
Figure 3-14. Removing and Replacing a Fan  
1
2
3
1
3
fan  
2
power cable  
fan assembly  
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Replacing a Cooling Fan  
1
Ensure that the fan is oriented correctly.  
Orient the fan module so that the side with the power cable faces towards  
the back of the system.  
2
3
4
Slide the fan module into the fan assembly until the fan is fully seated. See  
Figure 3-14.  
Connect the fan’s power cable to the power connector on the system  
board.  
Close the system. See "Closing the System."  
Removing the Fan Assembly  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
NOTE: The procedure for removing each individual fan module is the same.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Disconnect each fan’s power cable from the system board. See Figure 3-14.  
Lift the two latches on the top of the fan assembly, then lift the fan  
assembly from the chassis.  
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Figure 3-15. Removing and Replacing the Fan Assembly  
1
2
3
4
5
6
7
10  
9
8
1
3
5
FAN1  
FAN3  
FAN5  
2
4
6
FAN2  
FAN4  
FAN6 (dual-processor configurations  
only)  
7
9
fan power cables (6)  
8
fan power connectors (6)  
fan assembly latches (2)  
10 fan blank (must be installed in single  
processor configuration for proper  
cooling airflow)  
Replacing the Fan Assembly  
1
Being careful not to pinch the cables connected to the backplane board,  
replace the fan assembly in the chassis, and close the two latches to secure  
the assembly.  
2
Connect each fan’s power cable to the power connectors on the system  
board.  
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3
Close the system. See "Closing the System."  
Removing the Plastic Fan Guide  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System."  
If necessary, remove the fan bracket. See "Removing the Fan Assembly"  
and place the fan assembly on a flat surface.  
4
Remove the fan guide by toggling the two small pegs on the plastic guide  
out of the two holes in the fan assembly. For the location of the fan guide  
and latches see Figure 3-15.  
Replacing the Plastic Fan Guide  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System."  
If necessary, remove the fan bracket. See "Removing the Fan Assembly"  
and place the fan assembly on a flat surface.  
4
Replace the guide by aligning the 2 small pegs on the guide with the two  
holes in the fan bracket. See Figure 3-15.  
5
6
7
Replace the fan bracket. See "Replacing the Fan Assembly."  
Close the system. See "Closing the System."  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Optical Drive  
An optional slimline DVD or DVD-RW optical drive slides into the front panel  
and connects to the SATA controller on the system board.  
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NOTE: DVD devices are data only.  
Removing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Remove the bezel. See "Removing and Replacing the Optional Front  
Bezel."  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System."  
Disconnect the cable connector labeled OPTICAL from the back of the  
drive.  
5
To remove the drive carrier, press the release latch, then slide the carrier  
out of the chassis. See Figure 3-16  
.
6
7
Close the system. See "Closing the System."  
Replace the front bezel, if applicable. See "Removing and Replacing the  
Optional Front Bezel."  
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Figure 3-16. Removing the Optical Drive  
2
1
3
1
3
optical drive  
release latch  
2
drive cable  
Installing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Remove the bezel. See "Removing and Replacing the Optional Front  
Bezel."  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System."  
To remove the optical drive blank, press down on the blue release tab at  
the back of the blank and push the blank out of the system.  
5
6
7
Align the optical drive with its opening in the front panel.  
Slide in the optical drive until the latch snaps into place.  
Connect the cable connector labeled OPTICAL to the back of the drive.  
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8
9
If not already done, connect the power cable to DVD_PWR and the  
interface cable to SATA_A on the system board. See Figure 6-1.  
Replace the front bezel, if applicable. See "Removing and Replacing the  
Optional Front Bezel."  
10 Reconnect the system and peripherals to their electrical outlets.  
Integrated Storage Controller Card  
Your system includes a dedicated expansion-card slot on riser 1 for an  
integrated SAS or PERC controller card that provides the integrated storage  
subsystem for your system’s internal hard drives. The controller supports SAS  
and SATA hard drives and also enables you to set up the hard drives in RAID  
configurations as supported by the version of the storage controller included  
with your system.  
Removing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Disconnect the data cables from the controller card. See Figure 3-17.  
To remove a connector, press the latches on both ends of the connector.  
4
If you are removing a battery-cached PERC controller, disconnect the  
RAID battery cable from the card.  
CAUTION: Disconnecting the RAID battery cable from a PERC card can cause  
data loss if the "dirty cache" LED on the card is lit. The LED indicates that data is  
still cached in controller memory and the data was not cleared at system  
shutdown.  
5
Remove the card from the storage controller card slot:  
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a
b
Grasp the expansion card by its edges, bend outward on both card-  
edge guides, and carefully remove the card from the expansion-card  
connector.  
With the blue card-edge guides still bent outwards, lift the side of the  
controller that is adjacent to the blue guide, and then remove the  
controller towards the front of the chassis.  
Installing the Integrated Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Install the controller card in the expansion slot on riser 1 labeled  
INT_STORAGE.  
a
b
Holding the card by its edges, with the card-edge facing the riser,  
insert one side of the card into the black card-edge guide. Bend  
outward on the blue card-edge guide, lower the card onto the blue  
card-edge guide, and release the guide. See Figure 3-17.  
Insert the card-edge connector firmly into the expansion-card  
connector until the card is fully seated and the plastic card guides fit  
over the edges of the card.  
4
Connect the card to the SAS backplane:  
a
Connect the SAS data cable connector labelled "SAS_0" to the white  
SAS_0 connector on the card, and the connector labelled "SAS_1" to  
the black SAS_1 connector on the card. See Figure 3-17.  
NOTE: Be sure to connect the cable according to the connector labels on the  
cable. The cable will not function properly if reversed.  
b
Route the SAS data cable through the channel on the inner side of the  
chassis.  
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c
d
Unlatch the fan assembly and lift it far enough out of the chassis to  
route the SAS cable along the inside of the chassis, underneath the  
plastic retention clip. Replace the fan assembly and close the latches.  
See Figure 3-14, "Removing a Cooling Fan," and "Replacing a Cooling  
Fan."  
Attach the connector labeled "SAS A" to connector SAS A on the  
backplane, and attach the connector labeled "SAS B" to connector  
SAS B on the backplane. See Figure 3-17.  
Figure 3-17. Installing the Integrated Storage Controller Card  
1
8
2
3
4
7
6
5
1
3
5
7
SAS data cable connector  
back card edge guide (black)  
front card edge guide (blue)  
SAS data cable  
2
4
6
8
integrated storage controller card  
expansion card riser 1  
RAID battery connector (PERC only)  
cable retention clip  
5
Close the system. See "Closing the System."  
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6
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
RAID Battery  
The information in this section applies only to systems with the optional  
battery-cached PERC controller card.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Removing a RAID Battery  
CAUTION: Before disconnecting the RAID battery cable from the PERC card,  
perform a controlled shutdown to ensure that data in the cache is written.  
1
2
Pull back gently on the edge of the battery bay and draw out the RAID  
battery from the battery carrier.  
Disconnect the cable between the RAID battery and the PERC controller  
card.  
Installing a RAID Battery  
1
2
Connect the battery cable to the connector on the battery.  
Locate the battery bay on the inner wall of the chassis next to the control  
panel board. See Figure 3-1.  
3
4
Insert the battery into the battery holder.  
Connect the battery cable to the battery connector on the RAID  
controller.  
Removing the PERC 6/I Battery Cable  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
Open the system. See "Opening the System."  
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3
4
Disconnect the battery cable from the PERC controller. See Figure 3-17  
for the battery connection location.  
NOTE: Pay attention to the routing of the cable in the chassis for reinstallation.  
Remove the battery cable from the cable clip on the system board nearest  
PSU #2.  
5
6
7
Follow the cable along the inside wall of the chassis.  
Remove the fan bracket. See "Removing the Fan Assembly" on page 106.  
Remove the fan cable from the plastic cable routing guide. It might be  
necessary to remove other cables from the routing guide.  
8
Disconnect the battery cable from the RAID battery.  
Installing the PERC 6/I Battery Cable  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
5
Open the system. See "Opening the System."  
Remove the fan bracket. See "Removing the Fan Assembly" on page 106.  
Connect the battery cable to the RAID battery.  
Route the battery cable on the inside of the chassis wall through the plastic  
cable routing guide. If any other cables were removed from the routing  
guide, route those cables through the routing guide as well.  
6
7
Route the cable on the inside of the chassis wall, place the cable in the  
cable clip nearest PSU #2.  
Route the cable to the PERC controller and connect it to the battery  
connector on the PERC controller.  
8
9
Replace the fan bracket. See "Replacing the Fan Assembly" on page 107.  
Close the system. See "Closing the System."  
10 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
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System Memory  
Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered  
ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or  
1333-MHz, and quad-rank DIMMs can be 1067-MHz.  
The system contains 12 memory sockets split into two sets of six sockets, one  
set per each processor. Each six-socket set is organized into three channels of  
two memory sockets per channel. The first socket of each channel is marked  
with white release levers.  
The maximum memory that is supported on your system varies according to  
the types and sizes of memory modules being used:  
•
RDIMMs of sizes 2-GB, 4-GB, and 8-GB are supported for a total of up  
to 96 GB.  
•
1-GB and 2-GB UDIMMs are supported for a total of up to 24 GB.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following general  
guidelines when configuring your system memory.  
NOTE: Memory configurations that fail to observe these guidelines can prevent  
your system from starting and producing any video output.  
•
•
RDIMMs and UDIMMs cannot be mixed.  
In a dual-processor configuration, the memory configuration for each  
processor must be identical  
•
•
For Optimizer Mode, memory modules are installed in the numeric order  
of the sockets beginning with A1 or B1.  
For Memory Mirroring or Advanced ECC Mode, the three sockets furthest  
from the processor are unused and memory modules are installed  
beginning with socket A2 or B2 and proceeding in the following order: A2,  
A3, A5, and A6).  
•
•
Advanced ECC Mode requires x4 or x8 DRAM device widths.  
The memory speed of each channel depends on the memory  
configuration:  
–
For single or dual-rank memory modules:  
One memory module per channel supports up to 1333 MHz.  
•
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•
Two memory modules per channel supports up to 1067 MHz.  
–
For quad-rank memory modules:  
•
•
One memory module per channel supports up to 1067 MHz.  
Two memory modules per channel are limited to 800 MHz,  
regardless of memory module speed.  
•
•
If quad-rank memory modules are mixed with single- or dual-rank  
modules, the quad-rank modules must be installed in the sockets with the  
white release levers.  
If memory modules with different speeds are installed, they will operate at  
the speed of the slowest installed memory module(s).  
Mode-Specific Guidelines  
Three memory channels are allocated to each processor. The number of  
channels used and the allowable configurations depend on the memory mode  
selected.  
Advanced ECC (Lockstep) Mode Support  
In this configuration, the two channels closest to the processor are combined  
to form one 128-bit channel. This mode supports Single Device Data  
Correction (SDDC) for both x4- and x8-based memory modules. Memory  
modules must be identical in size, speed, and technology in corresponding  
slots.  
Memory Mirroring Support  
The system supports memory mirroring if identical memory modules are  
installed in the two channels closest to the processor (memory is not installed  
in the farthest channel). Mirroring must be enabled in the System Setup  
program. In a mirrored configuration, the total available system memory is  
one-half of the total installed physical memory.  
Optimizer (Independent Channel) Mode  
In this mode, all three channels are populated with identical memory  
modules. This mode permits a larger total memory capacity but does not  
support SDDC with x8-based memory modules.  
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A minimal single-channel configuration of one 1-GB memory module per  
processor is also supported in this mode.  
Table 3-2 and Table 3-3 show sample memory configurations that follow the  
appropriate memory guidelines stated in this section. The samples show  
identical memory-module configurations and their the physical and available  
memory totals. The tables do not show mixed or quad-rank memory-module  
configurations, nor do they address the memory speed considerations of any  
configuration.  
Table 3-2. RDIMM Memory Configurations  
Memory Sockets  
Single Processor  
Physical Available Physical Available  
Memory Memory Memory Memory  
(GB) (GB) (GB) (GB)  
all  
Dual Processor  
Memory  
Module  
Size  
1
2
3
Memory  
Mode  
4
5
6
Optimizer 2-GB  
X
X
X
2
all  
all  
all  
4
X
X
4
6
8
X
12  
8
X X  
X X X X  
X X X X X X  
4
8
16  
24  
12  
4-GB  
X
4
8
8
all  
X
X
X
16  
24  
16  
32  
48  
X
X X  
X
12  
8
X X X X  
X X X X X X  
16  
24  
8-GB  
X
8
16  
32  
48  
32  
64  
96  
all  
X
X
X
16  
24  
16  
32  
48  
X
X X  
X
X X X X  
X X X X X X  
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Table 3-2. RDIMM Memory Configurations (continued)  
Memory Sockets Single Processor  
Dual Processor  
Memory  
Module  
Size  
1
2
3
Physical Available Physical Available  
Memory Memory  
(GB) (GB)  
Memory  
Mode  
4
5
6
Memory Memory  
(GB) (GB)  
Advanced 2-GB  
ECC  
none X  
X
X X X X  
4
all  
all  
all  
8
all  
8
16  
4-GB  
8-GB  
none X X  
X X X X  
8
16  
32  
all  
all  
16  
none X X  
X X X X  
16  
32  
32  
64  
Mirroring 2-GB  
none X X  
X X X X  
4
8
2
4
8
4
8
16  
4-GB  
none X X  
X X X X  
8
4
8
16  
32  
8
16  
16  
8-GB  
none X X  
X X X X  
16  
32  
8
32  
64  
16  
32  
16  
Table 3-3. UDIMM Memory Configurations  
Memory Sockets  
Memory  
Single Processor  
Physical Available Physical Available  
Memory Memory Memory Memory  
(GB) (GB) (GB) (GB)  
all all  
Dual Processor  
1
2
3
Memory  
Mode  
Module  
Size  
4
5
6
Optimizer 1-GB  
X
X
X
1
2
X
X
2
3
4
6
4
6
X
X X X X  
X X X X X X  
8
12  
2-GB  
X
2
4
all  
4
all  
X
X
X
X
8
X
6
12  
16  
24  
X X X X  
X X X X X X  
8
12  
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Table 3-3. UDIMM Memory Configurations (continued)  
Memory Sockets Single Processor  
Dual Processor  
Memory  
Module  
Size  
1
2
3
Physical Available Physical Available  
Memory Memory  
(GB) (GB)  
Memory  
Mode  
4
5
6
Memory Memory  
(GB) (GB)  
Advanced 1-GB  
ECC  
none X X  
X X X X  
2
all  
4
all  
4
8
2-GB  
Mirroring 1-GB  
2-GB  
none X  
X
X X X X  
4
8
all  
8
all  
16  
none X X  
X X X X  
2
4
1
2
4
8
2
4
none X X  
X X X X  
4
8
2
4
8
4
8
16  
Installing Memory Modules  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Locate the memory module sockets. See Figure 6-1.  
Press the ejectors on the memory module socket down and out, as shown  
in Figure 3-18, to allow the memory module to be inserted into the socket.  
5
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
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Figure 3-18. Installing and Removing a Memory Module  
1
2
3
1
3
memory module  
alignment key  
2
memory module socket ejectors (2)  
6
Align the memory module's edge connector with the alignment key of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
7
Press down on the memory module with your thumbs to lock the memory  
module into the socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
8
9
Repeat step 4 through step 7 of this procedure to install the remaining  
memory modules. See Table 3-3  
.
Close the system. See "Closing the System."  
10 Start up the system, press <F2> to enter the System Setup program, and  
check the System Memory setting on the main System Setup screen.  
The system should have already changed the value to reflect the newly  
installed memory.  
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11 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 2 through step 10 of this procedure,  
checking to ensure that the memory modules are firmly seated in their  
sockets.  
12 Run the system memory test in the system diagnostics. See "Running the  
System Diagnostics."  
Removing Memory Modules  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System."  
Locate the memory module sockets. See Figure 6-1.  
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-18.  
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
5
Close the system. See "Closing the System."  
Processors  
Removing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
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support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Prior to upgrading your system, download and install the latest system  
BIOS version from support.dell.com. Follow the instructions included in  
the file download to install the update on your system.  
2
3
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System."  
CAUTION: Never remove the heat sink from a processor unless you intend to  
remove the processor. The heat sink is necessary to maintain proper thermal  
conditions.  
4
Open one of the heat-sink retention latches by pressing the end of the  
latch, moving it laterally, and lifting the latch upwards. See Figure 3-19.  
Figure 3-19. Installing and Removing the Heat Sink  
1
2
1
heat sink  
2
heat-sink retention latch (2)  
5
Wait 30 seconds for the heat sink to loosen from the processor.  
Open the other heat-sink retention latch.  
6
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7
Gently lift the heat sink off of the processor and set the heat sink aside  
upside down (thermal grease side facing up).  
CAUTION: The processor is held in its socket under strong pressure. Be aware  
that the release lever can spring up suddenly if not firmly grasped.  
8
9
Position your thumb firmly over the processor socket-release lever and  
release the lever from the locked position. Rotate the lever 90 degrees  
upward until the processor is released from the socket. See Figure 3-20.  
Rotate the processor shield upward and out of the way. See Figure 3-20.  
10 Lift the processor out of the socket and leave the release lever up so that  
the socket is ready for the new processor.  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
If you are permanently removing a processor from socket CPU2, you must  
install a processor blank and a heat-sink blank to ensure proper system  
cooling. Adding the blanks is similar to adding a processor. See "Installing a  
Processor."  
NOTE: In single-processor configurations, a processor must be installed in socket  
CPU1. Install the blanks in socket CPU2 only.  
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Figure 3-20. Installing and Removing a Processor  
2
1
3
6
4
5
1
3
5
processor  
2
4
6
processor shield  
socket key  
notch in processor  
ZIF socket  
socket-release lever  
Installing a Processor  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
If you are upgrading your processors, prior to upgrading your system,  
download and install the latest system BIOS version from  
support.dell.com. Follow the instructions included in the file download to  
install the update on your system.  
NOTE: In single-processor configurations, socket CPU1 must be used.  
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2
3
If you are adding a second processor for the first time, remove the heatsink  
blank and the processor blank from the vacant processor socket. Removing  
the blanks is similar to removing a processor. See "Removing a Processor."  
Unpack the processor if it has not been used previously.  
If the processor has already been used, remove any thermal grease from the  
top of the processor using a lint-free cloth.  
4
5
Align the  
processor with the socket keys on the ZIF socket. See  
Figure 3-20.  
Install the processor in the socket.  
CAUTION: Positioning the processor incorrectly can permanently damage the  
system board or the processor. Be careful not to bend the pins in the socket.  
a
With the release lever on the processor socket in the open position,  
lign the rocessor with the socket keys and set the processor lightly  
in the socket.  
a
p
CAUTION: Do not use force to seat the processor. When the processor is  
positioned correctly, it engages easily into the socket.  
b
c
Close the processor shield.  
Rotate the socket release lever down until it snaps into place.  
6
Install the heat sink.  
a
b
Using a clean lint-free cloth, remove any thermal grease from the heat  
sink.  
Open the grease packet included with the processor kit and apply a  
small amount (approximately 1.5 cm (.6 in) in diameter of thermal  
grease to the center of the top of the new processor.  
CAUTION: Using excess thermal grease can cause grease to contact the  
processor shield, which can cause contamination of the processor socket.  
c
d
Place the heat sink on the processor. See Figure 3-20  
.
Close the two heat-sink retention latches. See Figure 3-20  
.
7
8
Close the system. See "Closing the System."  
Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program."  
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Run the system diagnostics to verify that the new processor operates  
correctly.  
See "Running the System Diagnostics" for information about running the  
diagnostics.  
System Battery  
Replacing the System Battery  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
WARNING: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. See your safety information for additional info.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System."  
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Figure 3-21. Replacing the System Battery  
1
2
3
1
3
positive side of battery connector  
negative side of battery connector  
2
system battery  
3
Locate the battery socket. See Figure 6-1.  
CAUTION: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
4
Remove the system battery.  
a
b
Support the battery connector by pressing down firmly on the positive  
side of the connector.  
Press the battery toward the positive side of the connector and lift it  
up out of the securing tabs at the negative side of the connector.  
5
Install the new system battery.  
a
b
c
Support the battery connector by pressing down firmly on the positive  
side of the connector.  
Hold the battery with the "+" facing up, and slide it under the  
securing tabs at the positive side of the connector.  
Press the battery straight down into the connector until it snaps into  
place.  
6
7
Close the system. See "Closing the System."  
Reconnect the system to the electrical outlet and turn the system on,  
including any attached peripherals.  
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8
9
Enter the System Setup program to confirm that the battery is operating  
properly. See "Entering the System Setup Program."  
Enter the correct time and date in the System Setup program's Time and  
Date fields, and configure the other settings for your system.  
10 Exit the System Setup program.  
Control Panel Assembly  
NOTE: The control panel assembly consists of two separate modules—the display  
module and the control panel circuit board. Use the following instructions to  
remove and install either module.  
Removing the Control Panel Display Module  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
11 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
12 Open the system. See "Opening the System."  
13 Disconnect the display module cable from the control panel board. See  
Figure 3-22.  
14 Using a knife or a small flat-blade screwdriver, insert the blade beneath the  
front panel of the display and slide the blade across the bottom to lift the  
panel outward. See Figure 3-22.  
15 Bend the panel upward to allow access to the mounting screws.  
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Figure 3-22. Control Panel Removal  
4
3
2
1
5
6
7
1
3
5
7
front panel screw (Torx)  
control panel board  
USB cable  
2
4
6
display module cable  
control panel cable  
mounting screws (3 Torx)  
display module  
16 Using a T10 Torx driver, remove the two screws that secure the display  
module to the system chassis.  
17 Remove the display module from the chassis cutout.  
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Installing the Control Panel Display Module  
1
Insert the display module into the chassis cutout and secure with the two  
Torx screws. See Figure 3-22.  
2
3
4
5
Attach the replacement panel to the front of the display module.  
Connect the display module cable to the control panel board.  
Close the system. See "Closing the System."  
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
Removing the Control Panel Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System."  
Disconnect the display module cable from the control panel board. See  
Figure 3-22.  
4
5
Disconnect the control panel cable and USB cable from the control panel  
board. See Figure 3-22.  
If applicable, disconnect the Internal SD Module cable and remove the  
USB key from the control panel module.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage  
the cable.  
6
7
Using a T8 Torx driver, remove the screw on the front panel located  
beneath the left USB connector. See Figure 3-22.  
Using a T10 Torx driver, remove the three screws that secure the control  
panel board to the system chassis and remove the board.  
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Installing the Control Panel Board  
1
Install the front panel screw in the screw hole located beneath the left USB  
connector. See Figure 3-22.  
2
Install the control panel board in the system chassis and secure with the  
three Torx screws. See Figure 3-22.  
3
4
5
Connect the display module cable to the control panel board.  
Connect the control panel cable and USB cable to the control panel board.  
If applicable, reconnect the Internal SD Module cable to the control panel  
board, and install the USB key.  
6
7
Close the system. See "Closing the System."  
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
SAS Backplane  
Removing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If applicable, remove the bezel. See "Removing the Front Bezel."  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
Open the system. See "Opening the System."  
CAUTION: To prevent damage to the drives and backplane, you must remove the  
hard drives from the system before removing the backplane.  
CAUTION: You must note the number of each hard drive and temporarily label  
them before removal so that you can replace them in the same locations.  
4
Remove all hard drives. See "Removing a Hot-Swap Hard Drive."  
NOTE: You may find it easier to remove the SAS backplane if you remove the fan  
assembly first. See "Removing a Cooling Fan."  
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5
6
7
Disconnect the power cable from the end of the SAS backplane.  
Disconnect the SAS data cables from the backplane.  
Remove the SAS backplane from the system:  
a
b
While pulling the two blue latches towards the front of the system,  
slide the backplane upward. See Figure 3-23.  
When the backplane cannot slide upward any farther, pull the  
backplane toward the back of the system to remove it from the  
retention hooks.  
c
d
Lift the board out of the system, being careful to avoid damaging  
components on the face of the board.  
Place the SAS backplane face down on a work surface.  
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Figure 3-23. Removing and Installing a SAS Backplane  
1
3
2
4
5
6
1
3
5
SAS backplane power cable  
SAS A cable  
2
4
6
SAS backplane  
SAS B cable  
retention hooks (2)  
backplane retention latches (2)  
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Installing a SAS Backplane  
1
Install the SAS backplane:  
a
b
Lower the backplane into the system, being careful to avoid damaging  
components on the face of the board.  
Align the slots in the backplane with the retention hooks on the back  
of the drive bays, then move the backplane forward until the retention  
hooks fit through the slots in the backplane. See Figure 3-23.  
c
Slide the backplane downward until the two blue retention latches  
snap into place.  
2
3
Connect the SAS data and power cables to the SAS backplane.  
If you removed the fan assembly to improve access to the SAS backplane,  
replace the fan assembly now. See "Replacing a Cooling Fan."  
4
5
6
Install the hard drives in their original locations.  
Close the system. See "Closing the System."  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
System Board  
Removing the System Board  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption  
key, you may be prompted to create a recovery key during program or system  
setup. Be sure to create and safely store this recovery key. If you replace this  
system board, you must supply the recovery key when you restart your system or  
program before you can access the encrypted data on your hard drives.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System."  
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3
4
Remove the power supply(s). See "Removing a Power Supply."  
Remove all expansion cards and the integrated storage controller card. See  
"Removing an Expansion Card" and "Removing the Integrated Storage  
Controller Card."  
5
6
7
Remove the two expansion-card risers. See "Removing an Expansion-Card  
Riser."  
If installed, remove the iDRAC6 Enterprise card. See "Removing an  
iDRAC6 Enterprise Card."  
If installed, remove the NIC hardware key from the system board. See  
"NIC Hardware Key."  
8
9
Disconnect and remove the fan assembly. See "Cooling Fans."  
Disconnect all cables from the system board.  
10 Remove the system board assembly:  
a
Pull up the spring-loaded blue retention pin located in the center of  
the system board, and then slide the system board assembly toward  
the front end of the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
b
Grasp the system board assembly by the blue and black storage card  
guides, or the edges of the system board tray, and lift the assembly  
from the chassis. See Figure 3-24.  
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Figure 3-24. Removing and Installing the System Board  
1
2
1
retention pin  
2
system board assembly  
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Installing the System Board  
1
2
3
4
Unpack the new system board and remove the label placard that is inserted  
in the memory module socket.  
Remove the labels from the placard and affix them to the system  
information panel on the front of the system. See Figure 1-1.  
Transfer the processors and heat sinks to the new system board. See  
"Removing a Processor" and "Installing a Processor."  
Remove the memory modules and transfer them to the same locations on  
the new board. See "Removing Memory Modules" and "Installing Memory  
Modules."  
5
Install the new system board:  
a
Holding the system board by the edges of the system board tray, lower  
the right side of the system board into the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
b
c
Slowly lower the left side of the system board into the chassis.  
Slightly lift up the front of the system board and maneuver the system  
board to the bottom of the chassis until it lays completely flat.  
d
e
Ensure that all retention hooks on the bottom of the chassis are  
inserted into the retention slots on the system board. See Figure 3-24.  
Push the system board toward the back of the chassis until the blue  
retention pin snaps into place.  
6
7
Transfer the NIC hardware key. See "NIC Hardware Key."  
Connect the cables in the order listed below (see Figure 6-1 for the  
locations of the connectors on the system board):  
•
•
•
•
•
SATA interface cable, if applicable  
Control panel interface cable connector  
Optical drive power cable connector  
Control panel USB interface cable connector  
SAS backplane power cable connector  
8
Replace the expansion-card risers. See "Replacing an Expansion-Card  
Riser."  
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9
Install all expansion cards. See "Installing an Expansion Card."  
10 Reinstall the integrated storage controller card. See "Installing the  
Integrated Storage Controller Card."  
After connecting the SAS cables to the controller, make sure to place the  
cables under the guide on the end of riser 1.  
11 If applicable, reconnect the RAID battery cable to the PERC controller  
card.  
12 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an  
iDRAC6 Enterprise Card."  
13 Replace the fan assembly. See "Cooling Fans."  
14 Close the system. See "Closing the System."  
15 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
16 Replace the bezel. See "Removing and Replacing the Optional Front  
Bezel."  
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Troubleshooting Your System  
Safety First—For You and Your System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Troubleshooting System Startup Failure  
If your system halts during startup prior to video imaging or LCD messaging,  
especially after installing an operating system or reconfiguring your system’s  
hardware, check for the following conditions.  
•
If you boot the system to the BIOS boot mode after installing an operating  
system from the UEFI Boot Manager, the system will hang. The reverse is  
also true. You must boot to the same boot mode in which you installed the  
operating system. See "Using the System Setup Program and UEFI Boot  
Manager."  
•
Invalid memory configurations could cause the system to halt at startup  
without any video output. See "System Memory."  
For all other startup issues, note the LCD panel messages and any system  
messages that appear onscreen. See "LCD Status Messages" and "System  
Messages" for more information.  
Troubleshooting External Connections  
Ensure that all external cables are securely attached to the external  
connectors on your system before troubleshooting any external devices. See  
Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your  
system.  
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Troubleshooting the Video Subsystem  
1
2
3
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor.  
If two monitors are attached to the system, disconnect one monitor. The  
system supports only one monitor attached to either the front or rear video  
connector.  
4
5
Try using a monitor that is known to be working.  
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help."  
Troubleshooting a USB Device  
1
Use the following steps to troubleshoot a USB keyboard and/or mouse. For  
other USB devices, go to step 2.  
a
b
Disconnect the keyboard and mouse cables from the system briefly  
and reconnect them.  
Connect the keyboard/mouse to the USB port(s) on the opposite side  
of the system.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the nonfunctioning USB ports are enabled.  
c
Replace the keyboard/mouse with another working keyboard/mouse.  
If the problem is resolved, replace the faulty keyboard/mouse.  
If the problem is not resolved, proceed to the next step to begin  
troubleshooting the other USB devices attached to the system.  
2
3
Power down all attached USB devices and disconnect them from the  
system.  
Reconnect and power on each USB device one at a time.  
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4
If a device causes the same problem, power down the device, replace the  
USB cable if applicable, and power up the device.  
If the problem persists, replace the device.  
If all troubleshooting fails, see "Getting Help."  
Troubleshooting a Serial I/O Device  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
Swap the serial interface cable with a working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device.  
If the problem persists, see "Getting Help."  
Troubleshooting a NIC  
1
2
3
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
Restart the system and check for any system messages pertaining to the  
NIC controller.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes."  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
•
•
Enable autonegotiation.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an embedded NIC, see the  
documentation for the NIC card.  
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4
5
6
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NIC ports are  
enabled. See "Integrated Devices Screen."  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed and duplex. See the documentation for each  
network device.  
7
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If all troubleshooting fails, see "Getting Help."  
Troubleshooting a Wet System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Disassemble components from the system. See "Installing System  
Components."  
•
•
•
•
•
•
•
•
•
Hard drives  
SD cards  
USB memory key  
NIC hardware key  
Internal SD Module  
Expansion cards and both expansion-card risers  
Integrated storage controller  
iDRAC6 Enterprise card  
Power supplies  
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•
•
•
Fan assembly  
Processors and heat sinks  
Memory modules  
4
5
Let the system dry thoroughly for at least 24 hours.  
Reinstall the processors and heat sinks, memory modules, power supplies,  
and fan assembly. See "Installing System Components."  
6
7
Close the system. See "Closing the System."  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help."  
8
9
If the system starts properly, shut down the system and reinstall all of the  
remaining components that you removed. See "Installing an Expansion  
Card."  
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
If the tests fail, see "Getting Help."  
Troubleshooting a Damaged System  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System."  
Ensure that the following components are properly installed:  
•
•
•
•
Expansion cards and both expansion-card risers  
Power supplies  
Fans  
Processors and heat sinks  
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•
•
Memory modules  
Hard-drive carriers  
4
5
6
Ensure that all cables are properly connected.  
Close the system. See "Closing the System."  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics."  
If the tests fail, see "Getting Help."  
Troubleshooting the System Battery  
1
Re-enter the time and date through the System Setup program. See "Using  
the System Setup Program and UEFI Boot Manager."  
2
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace  
the battery. See "Replacing the System Battery."  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
If the problem is not resolved by replacing the battery, see "Getting Help."  
Troubleshooting Power Supplies  
CAUTION: At least one power supply must be installed for the system to operate.  
Operating the system with only one power supply installed for extended periods of  
time without a power-supply blank installed in the PS2 power-supply bay can  
cause the system to overheat.  
1
Identify the faulty power supply by the power supply's status indicator. See  
"Power Indicator Codes."  
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CAUTION: If troubleshooting a PSU mismatch error, replace only the power  
supply with the flashing indicator. Swapping the opposite power supply to create  
a matched pair can result in an error condition and unexpected system shutdown.  
To change from a High Output configuration to an Energy Smart configuration or  
vice versa, you must power down the system.  
2
Reseat the power supply by removing and reinstalling it. See "Power  
Supplies."  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly. The  
status indicator turns green to signify that the power supply is functioning  
properly.  
If the problem persists, replace the faulty power supply with another power  
supply of the same type.  
3
If the problem persists, see "Getting Help."  
Troubleshooting System Cooling Problems  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Ensure that none of the following conditions exist:  
•
Ensure that none of the following parts are missing: system cover, drive  
blank, FAN6 blank (in a system with a single processor), power supply  
blank (in a system with a single power supply), heat sink blank (in single  
processor configurations), or front or back filler panel.  
•
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See "Troubleshooting a  
Fan."  
•
The expansion card installation restrictions have not been observed. See  
"Expansion Card Installation Guidelines."  
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Troubleshooting a Fan  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Locate the faulty fan indicated by the LCD panel or the diagnostic  
software.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
5
6
Open the system. See "Opening the System."  
Reseat the fan's power cable.  
Close the system and restart it.  
If the fan does not function, turn off the system and install a new fan. See  
"Cooling Fans."  
7
Restart the system.  
If the replacement fan does not operate, see "Getting Help."  
Troubleshooting System Memory  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
If the system is operational, run the appropriate online diagnostic test. See  
"Running the System Diagnostics."  
If the diagnostics indicates a fault, follow the corrective actions provided  
by the diagnostic program.  
If the system is not operational, turn off the system and attached  
peripherals, and unplug the system from the power source. Wait at least 10  
seconds and then reconnect the system to power.  
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3
4
Turn on the system and attached peripherals and note any messages on the  
screen or LCD panel.  
Go to step 12 if an error message appears indicating a fault with a specific  
memory module.  
Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen." Make any changes to the memory settings,  
if needed.  
If the memory settings match the installed memory but a problem is still  
indicated, go to step 12.  
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System."  
Check the memory channels and ensure that they are populated correctly.  
See "General Memory Module Installation Guidelines."  
8
9
Reseat the memory modules in their sockets. See "Installing Memory  
Modules."  
Close the system. See "Closing the System."  
10 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
11 Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen."  
If the problem is not resolved, proceed with the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from the power source.  
13 Open the system. See "Opening the System."  
14 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module.  
15 To troubleshoot an unspecified faulty memory module, replace the  
memory module in the first DIMM socket with a module of the same type  
and capacity. See "Installing Memory Modules."  
16 Close the system. See "Closing the System."  
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17 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
18 As the system boots, observe any error message that appears on the screen  
or the LCD panel on the front of the system.  
19 If the memory problem is still indicated, repeat step 12 through step 18 for  
each memory module installed.  
If the problem persists after all memory modules have been checked, see  
"Getting Help."  
Troubleshooting an Internal SD Card  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Enter the System Setup program and ensure that the internal SD card port  
is enabled. See "Integrated Devices Screen."  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System."  
Locate the SD card and reseat it. See "Removing an Internal SD Flash  
Card" and "Installing an Internal SD Flash Card."  
5
6
Reseat the Internal SD module cable. See "Installing the Internal SD  
Module."  
Check that the cable leading from the internal SD module to the control  
panel is installed correctly. See "Installing the Internal SD Module."  
7
8
Close the system. See "Closing the System."  
Turn on the system and attached peripherals and check if the SD card is  
functioning.  
9
If the problem is not resolved, repeat step 2 and step 3.  
10 Insert a different SD card that you know works properly.  
11 Close the system. See "Closing the System."  
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12 Turn on the system and attached peripherals and check if the SD card is  
functioning.  
If the problem is not resolved, see "Getting Help."  
Troubleshooting an Internal USB Key  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Enter the System Setup program and ensure that the USB port is enabled.  
See "Integrated Devices Screen."  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System."  
Locate the internal USB key and reseat it. See "Internal USB Memory  
Key."  
5
6
Close the system. See "Closing the System."  
Turn on the system and attached peripherals and check if the USB key is  
functioning.  
7
8
9
Repeat step 2 and step 3.  
Insert a different USB key that you know works properly.  
Close the system. See "Closing the System."  
10 Turn on the system and attached peripherals and check if the USB key is  
functioning.  
If the problem is not resolved, see "Getting Help."  
Troubleshooting an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
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support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
If applicable, remove the bezel. See "Removing the Front Bezel."  
Try using a different DVD.  
Ensure that the device drivers for the optical drive are installed and are  
configured correctly  
4
Enter the System Setup program and ensure that the integrated SATA  
controller and the drive’s SATA port are enabled. See "Using the System  
Setup Program and UEFI Boot Manager."  
5
6
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
7
8
Open the system. See "Opening the System."  
Ensure that the interface/power cable is securely connected to the optical  
drive and to the system board.  
9
Ensure that the power cable is properly connected to the drive.  
10 Close the system. See "Closing the System."  
11 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help."  
Troubleshooting Hard Drives  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
CAUTION: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
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Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If applicable, remove the bezel. See "Removing the Front Bezel."  
If your system has a SAS or PERC controller and your hard drives are  
configured in a RAID array, perform the following steps.  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller card.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and then reseat the hard drive. See  
"Removing a Hot-Swap Hard Drive."  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
5
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Using the System Setup Program and UEFI Boot Manager."  
If the problem persists, see "Troubleshooting a SAS Controller."  
Troubleshooting a SAS Controller  
.
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the  
documentation for your operating system and the controller.  
1
2
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
Enter the System Setup program and ensure that the SAS or PERC  
controller is enabled. See "Using the System Setup Program."  
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3
Restart the system and press the applicable key sequence to enter the  
configuration utility program:  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a PERC controller  
See the controller's documentation for information about configuration  
settings.  
4
Check the configuration settings, make any necessary corrections, and  
restart the system.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
5
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
6
7
Open the system. See "Opening the System."  
Ensure that the controller card is firmly seated into the expansion card  
connector. See "Installing the Integrated Storage Controller Card."  
8
9
If you have a battery-cached PERC controller, ensure that the RAID  
battery is properly connected and, if applicable, the memory module on  
the PERC card is properly seated.  
Verify that the cable connections between the SAS backplane and the  
integrated storage controller are correct. See "Installing a SAS Backplane."  
10 Ensure that the cables are firmly connected to the SAS controller and the  
backplane board.  
11 Close the system. See "Closing the System."  
12 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, see "Getting Help."  
Troubleshooting an External Tape Drive  
1
Try using a different tape cartridge.  
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2
Ensure that the device drivers for the tape drive are installed and are  
configured correctly. See your tape drive documentation for more  
information about device drivers.  
3
4
5
6
Reinstall the tape-backup software as instructed in the tape-backup  
software documentation.  
Ensure that the tape drive’s interface cable is fully connected to the tape  
drive and the external port on the controller card.  
Run the appropriate online diagnostics tests. See "Running the System  
Diagnostics."  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
7
8
9
Open the system. See "Opening the System."  
Reseat the controller card in the expansion card slot.  
Close the system. See "Closing the System."  
10 Reconnect the system to the electrical outlet, and turn on the system,  
including attached peripherals.  
If the problem is not resolved, see the documentation for the tape drive for  
additional troubleshooting instructions.  
If you cannot resolve the problem, see "Getting Help."  
Troubleshooting Expansion Cards  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
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NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
1
2
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics."  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System."  
Verify that the installed expansion cards meet the installation guidelines in  
Table 3-1.  
5
6
Ensure that each expansion-card riser is firmly seated in its connector. See  
"Replacing an Expansion-Card Riser."  
Ensure that each expansion card is firmly seated in its connector. See  
"Installing an Expansion Card."  
7
8
Close the system. See "Closing the System."  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
9
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
10 Open the system. See "Opening the System."  
11 Remove all expansion cards installed in the system. See "Removing an  
Expansion Card."  
12 Close the system. See "Closing the System."  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
14 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help."  
15 For each expansion card you removed in step 11, perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
b
c
Open the system. See "Opening the System."  
Reinstall one of the expansion cards.  
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d
e
Close the system. See "Closing the System."  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help."  
Troubleshooting the Processors  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
Run the appropriate online diagnostics test. See "Running the System  
Diagnostics."  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System."  
Ensure that each processor and heat sink are properly installed. See  
"Removing a Processor."  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
a processor. Bending the pins can permanently damage the system board.  
5
6
Close the system. See "Closing the System."  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
7
Run the appropriate online diagnostic test.  
If your system only has one processor and a problem is still indicated, see  
"Getting Help."  
8
9
For systems with multiple processors, turn off the system and attached  
peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Closing the System."  
10 Remove processor 2. See "Removing a Processor."  
11 Close the system. See "Closing the System."  
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12 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the test fails, the processor is faulty. See "Getting Help."  
14 Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
15 Open the system. See "Closing the System."  
16 Replace the processor with the processor you removed in step 10. See  
"Installing a Processor."  
17 Repeat step 11 through step 13.  
If the problem persists, the system board is faulty. See "Getting Help."  
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Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test your  
system's hardware without requiring additional equipment or risking data  
loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Dell™ PowerEdge™ Diagnostics  
To assess a system problem, first use the online Dell PowerEdge Diagnostics.  
Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test  
modules, that include diagnostic tests on chassis and storage components  
such as hard drives, physical memory, communications ports, NICs, CMOS,  
and more. If you are unable to identify the problem using the PowerEdge  
Diagnostics, use the system diagnostics described in the remainder of this  
section. The system diagnostics program is run from the iDRAC6 Express  
System Services menu.  
The files required to run PowerEdge Diagnostics for systems running  
®
®
supported Microsoft Windows and Linux operating systems are available  
at support.dell.com and on the CDs that came with your system. For  
information about using diagnostics, see the Dell Online PowerEdge  
Diagnostics User's Guide.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow  
you to:  
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
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•
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached.  
•
•
•
View help messages that briefly describe each test and its parameters.  
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during  
testing.  
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the microprocessor and the  
system's input/output devices are functioning, you can use the system  
diagnostics to help identify the problem.  
Running the System Diagnostics  
The system diagnostics program is run from the iDRAC6 Express System  
Services menu.  
CAUTION: Use the system diagnostics to test only your system. Using this  
program with other systems may cause invalid results or error messages.  
1
2
3
4
As the system boots, press <F10>.  
Select Diagnostics from the System Services menu.  
Select Launch Diagnostics  
.
From the Diagnostics main menu, select Run Diags, or select MpMemory  
if you are troubleshooting memory.  
The Diagnostics menu allows you to run all or specific diagnostics tests or to  
exit.  
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System Diagnostics Testing Options  
Click the testing option in the Main Menu window.  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction.  
Extended Test  
Performs a more thorough check of the system. This test  
can take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window allows you to select the device(s) to be tested, select specific options  
for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Click  
the (+) next to a device or module to view its components. Click (+) on any  
component to view the tests that are available. Clicking a device, rather than  
its components, selects all of the components of the device for testing. If an  
item is grayed-out and you wish to run that test, you can select it by  
highlighting the item and pressing the spacebar.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
From the Diagnostics Options area, select the test(s) you want to run on a  
device.  
•
Non-Interactive Tests Only — Runs only tests that require no user  
intervention.  
•
•
Quick Tests Only — Runs only the quick tests on the device.  
Show Ending Timestamp — Time stamps the test log.  
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•
•
Test Iterations — Selects the number of times the test is run.  
Continue on Failure — Enables the tests to continue without user  
intervention in the event that one of the tests has failed.  
•
Log output file pathname — Enables you to specify the diskette drive or  
USB memory key where the test log file is saved. You cannot save the file to  
a hard drive.  
Viewing Information and Results  
The following tabs in the Customize window provide information about the  
test and the test results.  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — Displays parameters that you can set for the test.  
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Jumpers and Connectors  
This section provides specific information about the system jumpers. It also  
provides some basic information on jumpers and switches and describes the  
connectors on the various boards in the system.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system  
board. Table 6-1 lists the jumper settings.  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
(default)  
PWRD_EN  
The password feature is enabled  
(pins 2-4)  
The password feature is disabled  
(pins 4-6)  
(default)  
NVRAM_CLR  
The configuration settings are retained at  
system boot (pins 3-5)  
The configuration settings are cleared at the  
next system boot (pins 1-3)  
Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
and UEFI Boot Manager." The password jumper enables these password  
features or disables them and clears any password(s) currently in use.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
Jumpers and Connectors  
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1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening and Closing the System."  
Move the password jumper to the "disabled" position to clear the password.  
See Table 6-1.  
See Figure 6-1 to locate the password jumper on the system board.  
4
5
Close the system.  
Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug in the "disabled" position. However, before  
you assign a new system and/or setup password, you must return the  
jumper plug to the enabled position.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still in the "disabled" position, the system disables the new password(s)  
the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system. See "Opening and Closing the System."  
Move the password jumper back to the enabled position to restore the  
password function. See Table 6-1.  
9
Close the system.  
10 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
11 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Assigning  
a System Password."  
System Board Connectors  
See Figure 6-1 and Table 6-2 for the location and description of the system  
board connectors.  
164  
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Figure 6-1. System Board Connectors  
2
3
1
4
5
18  
17  
16  
15  
14  
13  
12  
11  
10  
9
8
7
6
Jumpers and Connectors  
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Table 6-2. System Board Connectors  
Connector Label  
Description  
1
2
3
4
5
6
IO_RISER2  
-
expansion-card riser 2 connector  
system board assembly retention pin  
expansion-card riser 1 connector  
iDRAC6 Enterprise card connector  
optical drive interface connector  
IO_RISER1  
iDRAC6  
SATA_A  
B1  
B4  
B2  
B5  
B3  
B6  
memory module slot B1 (white release lever)  
memory module slot B4  
memory module slot B2 (white release lever)  
memory module slot B5  
memory module slot B3 (white release lever)  
memory module slot B6  
7
8
9
CPU2  
processor socket 2  
CPU1  
processor socket 1  
BATTERY  
connector for the 3.0-V coin battery  
fan module power connector (6)  
SAS backplane power cable connector  
control panel USB interface cable connector  
optical drive power cable connector  
control panel interface cable connector  
10 FAN_MODn  
11 BP_PWR  
12 CTRL_USB  
13 DVD_PWR  
14 CTRL_PNL  
15 A1  
A4  
memory module slot A1 (white release lever)  
memory module slot A4  
A2  
memory module slot A2 (white release lever)  
memory module slot A5  
A5  
A3  
memory module slot A3 (white release lever)  
memory module slot A6  
A6  
16 ISCSI_KEY  
17 PWRD_EN  
18 NVRAM_CLR  
NIC hardware key connector  
password jumper  
configuration jumper  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary.  
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Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Getting Help  
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Glossary  
A — Ampere(s).  
AC — Alternating current.  
ACPI — Advanced Configuration and Power Interface. A standard interface for  
enabling the operating system to direct configuration and power management.  
ambient temperature — The temperature of the area or room where the system is  
located.  
ANSI — American National Standards Institute. The primary organization for  
developing technology standards in the U.S.  
asset tag — An individual code assigned to a system, usually by an administrator, for  
security or tracking purposes.  
backup — A copy of a program or data file. As a precaution, back up your system’s  
hard drive(s) on a regular basis.  
blade — A module that contains a processor, memory, and a hard drive. The modules  
are mounted into a chassis that includes power supplies and fans.  
bootable media — A diskette, or USB memory key, or optical media that is used to  
start your system in lieu of the hard drives.  
BTU — British thermal unit.  
bus — An information pathway between the components of a system. Your system  
contains an expansion bus that allows the processor to communicate with controllers  
for the peripheral devices connected to the system. Your system also contains an  
address bus and a data bus for communications between the processor and RAM.  
C — Celsius.  
cache — A fast storage area that keeps a copy of data or instructions for quick data  
retrieval.  
cm — Centimeter(s).  
COMn — The device names for the serial ports on your system. Serial ports can be  
either physical or virtual.  
control panel — The part of the system that contains indicators and controls, such as  
the power button and power indicator.  
controller — A chip or expansion card that controls the transfer of data between the  
processor and memory or between the processor and a peripheral device.  
coprocessor — A chip that relieves the system’s processor of specific processing tasks.  
A math coprocessor, for example, handles numeric processing.  
Glossary  
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CPU — Central processing unit. See processor.  
DC — Direct current.  
DDR — Double-data rate. A technology in memory modules that potentially doubles  
the data rate by transferring data on both the rising and falling pulses of a clock cycle.  
device driver — A program that allows the operating system or some other program to  
interface correctly with a peripheral.  
DHCP — Dynamic Host Configuration Protocol. A method of automatically  
assigning an IP address to a client system.  
diagnostics — A comprehensive set of tests for your system.  
DIMM — Dual in-line memory module. See also memory module.  
DNS — Domain Name System. A method of translating Internet domain names, such  
as www.example.com, into IP addresses, such as 208.77.188.166.  
DRAM — Dynamic random-access memory. A system’s RAM is usually made up  
entirely of DRAM chips.  
driver — See device driver.  
DVD — Digital versatile disc or digital video disc.  
ECC — Error checking and correction.  
EMI — Electromagnetic interference.  
ESD — Electrostatic discharge.  
ESM — See iDRAC.  
expansion bus — Your system contains an expansion bus that allows the processor to  
communicate with controllers for peripherals, such as NICs.  
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an  
expansion-card connector on the system board. An expansion card adds some  
specialized function to the system by providing an interface between the expansion  
bus and a peripheral.  
expansion-card connector — A connector on the system board or riser board for  
plugging in an expansion card.  
F — Fahrenheit.  
FAT — File allocation table. The file system structure used by MS-DOS to organize  
®
®
and keep track of file storage. The Microsoft Windows operating systems can  
optionally use a FAT file system structure.  
Fibre Channel — A high-speed network interface used primarily with networked  
storage devices.  
flash memory — A type of electronic chip that can be programmed and  
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reprogrammed using a software utility.  
FTP — File transfer protocol.  
g — Gram(s).  
G — Gravities.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring  
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.  
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels  
by z colors.  
host adapter — A controller that implements communication between the system’s  
bus and the peripheral device, typically a storage device.  
hot-swap — The ability to insert or install a device, typically a hard drive or an internal  
cooling fan, into the host system while the system is powered on and running.  
Hz — Hertz.  
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.  
In general, I/O activity can be differentiated from computational activity.  
iDRAC — Integrated Dell Remote Access Controller. A systems management hardware  
and software solution that provides remote management capabilities, crashed system  
recovery, and power control functions for Dell PowerEdge systems. "iDRAC6" refers to  
this system’s specific implementation of the iDRAC solution.  
IP — Internet Protocol.  
IPv6 — Internet Protocol version 6.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be sent to or received by a  
peripheral device travels by an IRQ line to the processor. Each peripheral connection  
must be assigned an IRQ number. Two devices can share the same IRQ assignment,  
but you cannot operate both devices simultaneously.  
iSCSI — Internet SCSI (see SCSI). A protocol that enables SCSI device  
communication across a network or the Internet.  
jumper — Small blocks on a circuit board with two or more pins emerging from them.  
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and  
creates a circuit, providing a simple and reversible method of changing the circuitry in  
a board.  
K — Kilo-; 1000.  
Kb — Kilobit(s); 1024 bits.  
Glossary  
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KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
KBps — Kilobyte(s) per second.  
kg — Kilogram(s); 1000 grams.  
kHz — Kilohertz.  
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the  
system from which the video is displayed and for which the keyboard and mouse are  
used.  
LAN — Local area network. A LAN is usually confined to the same building or a few  
nearby buildings, with all equipment linked by wiring dedicated specifically to the  
LAN.  
LCD — Liquid crystal display.  
LED — Light-emitting diode. An electronic device that lights up when a current is  
passed through it.  
local bus — On a system with local-bus expansion capability, certain peripheral  
devices (such as the video adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
LOM — LAN on motherboard. Also referred to as embedded NIC.  
LVD — Low voltage differential.  
m — Meter(s).  
mA — Milliampere(s).  
MAC address — Media Access Control address. Each network device’s unique  
hardware number on a network.  
mAh — Milliampere-hour(s).  
Mb — Megabit(s); 1,048,576 bits.  
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,  
the term is often rounded to mean 1,000,000 bytes.  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
memory address — A specific location, usually expressed as a hexadecimal number, in  
the system’s RAM.  
memory module — A small circuit board containing DRAM chips that connects to the  
system board.  
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memory — An area in your system that stores basic system data. A system can contain  
several different forms of memory, such as integrated memory (ROM and RAM) and  
add-in memory modules (DIMMs).  
memory key — A portable flash memory storage device integrated with a USB  
connector.  
MHz — Megahertz.  
mirroring — A type of data redundancy applicable to hard drives or system memory.  
When applied to hard drives, a set of physical drives stores data and one or more sets  
of additional drives stores duplicate copies of the data. Mirroring functionality is  
provided by software. See also striping and RAID. When applied to system memory,  
data in one set of memory modules is duplicated in an identical set of memory  
modules.  
mm — Millimeter(s).  
ms — Millisecond(s).  
NAS — Network Attached Storage. NAS is one of the concepts used for implementing  
shared storage on a network. NAS systems have their own operating systems,  
integrated hardware, and software that are optimized to serve specific storage needs.  
NIC — Network interface controller. A device that is installed or integrated in a  
system to allow connection to a network.  
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about  
hardware errors.  
ns — Nanosecond(s).  
NVRAM — Nonvolatile random-access memory. Memory that does not lose its  
contents when you turn off your system. NVRAM is used for maintaining the date,  
time, and system configuration information.  
parity — Redundant information that is associated with a block of data.  
parity stripe — In RAID arrays, the parity-striped hard drive of a set of striped hard  
drives contains parity data that enable data recovery in the event that one of the other  
hard drives fails.  
partition — You can divide a hard drive into multiple physical sections called  
partitions with the fdisk command. Each partition can contain multiple logical drives.  
You must format each logical drive with the format command.  
PCI — Peripheral Component Interconnect. A standard for local-bus  
implementation.  
PCIe — PCI Express. An improved PCI expansion bus technology that uses one or  
multiple full-duplex serial data lines to interface between the CPU and the expansion  
card and which greatly increases data bandwidth.  
Glossary  
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PDU — Power distribution unit. A power source with multiple power outlets that  
provides electrical power to servers and storage systems in a rack.  
peripheral — An internal or external device, such as a diskette drive or keyboard,  
connected to a system.  
pixel — A single point on a video display. Pixels are arranged in rows and columns to  
create an image. A video resolution, such as 640 x 480, is expressed as the number of  
pixels across by the number of pixels up and down.  
POST — Power-on self-test. Before the operating system loads when you turn on your  
system, the POST tests various system components such as RAM and hard drives.  
processor — The primary computational chip inside the system that controls the  
interpretation and execution of arithmetic and logic functions. Software written for  
one processor must usually be revised to run on another processor. CPU is a synonym  
for processor.  
PSU — Power supply unit.  
PXE — Preboot eXecution Environment. A way of booting a system via a LAN  
(without a hard drive or bootable diskette).  
QPI— QuickPath Interconnect. The bus interface between the processors and  
between the processors and the IOH chip.  
RAID — Redundant array of independent disks. A method of providing data  
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID  
5, RAID 10, RAID 50, and RAID 60. See also mirroring and striping.  
RAM — Random-access memory. The system’s primary temporary storage area for  
program instructions and data. Any information stored in RAM is lost when you turn  
off your system.  
RDIMM — A registered DDR3 memory module.  
readme file — A text file, usually shipped with software or hardware, that contains  
information supplementing or updating the product’s documentation.  
read-only file — A read-only file is one that you are prohibited from editing or  
deleting.  
ROM — Read-only memory. Your system contains some programs essential to its  
operation in ROM code. A ROM chip retains its contents even after you turn off your  
system. Examples of code in ROM include the program that initiates your system’s  
boot routine and the POST.  
ROMB — RAID on motherboard.  
SAN — Storage Area Network. A network architecture that enables remote network-  
attached storage devices to appear to a server to be locally attached.  
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SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A standard interface between the  
system board and storage devices.  
SCSI — Small computer system interface. An I/O bus interface.  
SD card — Secure digital flash memory card.  
SDDC — Single Device Data Correction.  
SDRAM — Synchronous dynamic random-access memory.  
sec — Second(s).  
serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a  
time and is most often used to connect a modem to the system.  
service tag — A bar code label on the system used to identify it when you call Dell for  
technical support.  
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to  
report errors and failures to the system BIOS and then display an error message on the  
screen.  
SMP — Symmetric multiprocessing. Used to describe a system that has two or more  
processors connected via a high-bandwidth link and managed by an operating system,  
where each processor has equal access to I/O devices.  
SNMP — Simple Network Management Protocol. A standard interface that allows a  
network manager to remotely monitor and manage workstations.  
SSD — Solid State Drives.  
striping — Disk striping writes data across three or more disks in an array, but only  
uses a portion of the space on each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several stripes on the same set of disks  
in an array. See also guarding, mirroring, and RAID.  
system board — As the main circuit board, the system board usually contains most of  
your system’s integral components, such as the processor(s), RAM, controllers for  
peripherals, and various ROM chips. Also referred to as a motherboard or planar.  
system configuration information — Data stored in memory that tells a system what  
hardware is installed and how the system should be configured for operation.  
system memory — See RAM.  
System Setup program — A BIOS-based program that allows you to configure your  
system’s hardware and customize the system’s operation by setting features such as  
password protection. Because the System Setup program is stored in NVRAM, any  
settings remain in effect until you change them again.  
TB — Terabyte(s); 1024 gigabytes or 1,099,511,627,776 bytes. However, when  
Glossary  
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referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000  
bytes.  
TCP/IP — Transmission Control Protocol/Internet Protocol.  
termination — Some devices (such as the last device at each end of a SCSI cable)  
must be terminated to prevent reflections and spurious signals in the cable. When  
such devices are connected in a series, you may need to enable or disable the  
termination on these devices by changing jumper or switch settings on the devices or  
by changing settings in the configuration software for the devices.  
TOE — TCP/IP offload engine. A technology that offloads network processing to the  
network controller.  
UDIMM — An unregistered (unbuffered) DDR3 memory module.  
UEFI — Unified Extensible Firmware Interface.  
uplink port — A port on a network hub or switch used to connect to other hubs or  
switches without requiring a crossover cable.  
UPS — Uninterruptible power supply. A battery-powered unit that automatically  
supplies power to your system in the event of an electrical failure.  
USB — Universal Serial Bus. A USB connector provides a single connection point for  
multiple USB-compliant devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
USB memory key — See memory key.  
utility — A program used to manage system resources—memory, disk drives, or  
printers, for example.  
V — Volt(s).  
VAC — Volt(s) alternating current.  
VDC — Volt(s) direct current.  
video adapter — The logical circuitry that provides (in combination with the monitor)  
your system’s video capabilities. A video adapter may be integrated into the system  
board or may be an expansion card that plugs into an expansion slot.  
video memory — Most VGA and SVGA video adapters include memory chips in  
addition to your system’s RAM. The amount of video memory installed primarily  
influences the number of colors that a program can display (with the appropriate video  
drivers and monitor capabilities).  
video resolution — Video resolution (800 x 600, for example) is expressed as the  
number of pixels across by the number of pixels up and down. To display a program at  
a specific graphics resolution, you must install the appropriate video drivers and your  
monitor must support the resolution.  
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virtualization — The ability via software to share the resources of a single computer  
across multiple environments. A single physical system may appear to the user as  
multiple virtual systems able to host multiple operating systems.  
W — Watt(s).  
WH — Watt-hour(s).  
XML — Extensible Markup Language. XML is a way to create common information  
formats and to share both the format and the data on the World Wide Web, intranets,  
and elsewhere.  
ZIF — Zero insertion force.  
Glossary  
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Index  
connectors  
system board, 164  
USB, 12  
A
Advanced ECC memory  
mode, 117  
video, 12  
contacting Dell, 167  
B
control panel assembly  
features, 12  
back-panel features, 19  
LCD panel features, 14  
batteries  
control panel board  
installing, 132  
troubleshooting, 146  
battery  
removing, 131  
troubleshooting the RAID card  
battery, 153  
control panel display module  
installing, 131  
battery (RAID)  
installing, 114  
removing, 114  
removing, 129  
cooling fan  
replacing, 106  
battery (system)  
replacing, 127  
cooling fans  
troubleshooting, 148  
bezel, 78  
cover  
blank  
closing, 81  
opening, 80  
hard drive, 82  
power supply, 89  
D
C
Dell  
cabling  
contacting, 167  
optical drive, 108  
Dell PowerEdge Diagnostics  
using, 159  
CD/DVD drive  
See optical drive.  
Index  
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diagnostics  
H
advanced testing options, 161  
testing options, 161  
using Dell PowerEdge  
Diagnostics, 159  
hard drive  
drive carrier, 85  
installing, 84  
removing, 83  
when to use, 160  
troubleshooting, 152  
DIMMs  
heat sink, 123  
See memory modules (DIMMs).  
drive blank  
installing, 83  
removing, 82  
I
iDRAC card  
installing, 101  
system port, 19  
drive carrier  
hard drive, 85  
iDRAC Configuration Utility, 76  
indicators  
E
back-panel, 19  
front-panel, 12  
NIC, 22  
error messages, 58  
expansion cards  
installing, 90  
power, 12, 21  
removing, 92  
information tag  
removing, 79  
replacing, 80  
SAS controller, 111  
troubleshooting, 155  
expansion slots, 89  
installing  
control panel board, 132  
control panel display module, 131  
expansion card, 90  
F
front-panel features, 12  
hard drive blank, 83  
hard drives, 84  
iDRAC card, 101  
internal USB cable, 100  
memory modules, 120  
optical drive, 108  
G
guidelines  
expansion card installation, 89  
memory installation, 116  
PERC 6/I battery cable, 115  
180  
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power supply blank, 89  
processor, 125  
memory modules (DIMMs)  
configuring, 116  
RAID battery, 114  
SAS backplane board, 135  
SAS controller, 112  
SD card, 97  
installing, 120  
RDIMM configurations, 118  
removing, 122  
troubleshooting, 148  
UDIMM configurations, 90, 119  
internal USB cable  
installing, 100  
messages  
removing, 99  
error messages, 58  
status LCD, 23  
system, 37  
warning, 54  
J
microprocessor  
jumpers (system board), 163  
See processor.  
K
N
keyboards  
NIC  
troubleshooting, 142  
indicators, 22  
NIC hardware key, 103  
L
NICs  
back-panel connectors, 19  
troubleshooting, 143  
LCD panel  
features, 14  
menus, 15  
O
M
optical drive  
installing, 108  
Memory Mirroring memory  
mode, 117  
troubleshooting, 151  
Optimizer memory mode, 117  
memory mode  
Advanced ECC, 117  
memory mirroring, 117  
Optimizer mode, 117  
Index  
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PERC 6/I battery cable, 114  
P
removing  
password  
setup, 74  
system, 72  
bezel, 78  
control panel board, 131  
control panel display module, 129  
cover, 80  
passwords  
disabling, 163  
expansion card, 92  
hard drive blank, 82  
hard drive from a drive carrier, 85  
hard drives, 83  
PERC 6/I battery cable  
installing, 115  
removing, 114  
information tag, 79  
internal USB cable, 99  
memory modules, 122  
power supply, 87  
phone numbers, 167  
POST  
accessing system features, 11  
power indicators, 12, 21  
power supply blank, 89  
processor, 122  
power supplies  
indicators, 21  
RAID battery, 114  
SAS backplane board, 132  
SAS controller, 111  
SD card, 98  
removing, 87  
replacing, 88  
troubleshooting, 146  
system board, 135  
power supply blank, 89  
replacing  
processor  
cooling fan, 106  
information tag, 80  
power supply, 88  
system battery, 127  
installing, 125  
removing, 122  
troubleshooting, 157  
R
S
RAID battery  
installing, 114  
removing, 114  
safety, 141  
SAS backplane board  
installing, 135  
remote access controller  
removing, 132  
See iDRAC.  
SAS controller card  
remove  
182  
Index  
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installing, 112  
removing, 111  
accessing, 11  
system messages, 37  
system password, 72  
SAS controller daughter card  
troubleshooting, 153  
system setup program  
boot settings, 63  
SAS RAID controller daughter  
card  
embedded server management  
options, 66  
troubleshooting, 153  
SD card  
integrated devices options, 64  
keystroke to enter, 58  
memory settings, 61  
PCI IRQ assignments, 65  
power management options, 66  
processor settings, 61  
SATA settings, 62  
installing, 97  
removing, 98  
troubleshooting, 150-151  
securing your system, 68, 73  
service-only procedure  
system board, 135  
serial communications  
options, 65  
setup password, 74  
system security options, 68  
slots  
See expansion slots.  
system setup screens  
main, 59  
startup  
accessing system features, 11  
system startup failure, 141  
support  
contacting Dell, 167  
T
system  
tape drive (external)  
troubleshooting, 154  
closing, 81  
opening, 80  
telephone numbers, 167  
TPM security, 68  
system board  
connectors, 164  
installing, 138  
jumpers, 163  
removing, 135  
troubleshooting  
battery, 146  
cooling fans, 148  
system cooling  
damaged system, 145  
expansion cards, 155  
external connections, 141  
troubleshooting, 147  
system features  
Index  
183  
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hard drive, 152  
V
internal USB key, 150-151  
keyboard, 142  
video  
back-panel connector, 19  
front-panel connectors, 12  
troubleshooting, 142  
memory, 148  
NIC, 143  
optical drive, 151  
power supplies, 146  
processors, 157  
W
SAS RAID controller daughter  
card, 153  
warning messages, 54  
warranty, 55  
SD card, 150-151  
system cooling, 147  
system startup failure, 141  
tape drive, 154  
wet system  
troubleshooting, 144  
video, 142  
wet system, 144  
U
UEFI Boot Manager  
entering, 70  
main screen, 71  
System Utilities screen, 72  
UEFI Boot Settings screen, 71  
USB  
front-panel connectors, 12  
USB cable  
internal  
installing, 100  
removing, 99  
USB device  
back-panel connectors, 19  
USB key  
troubleshooting, 150-151  
184  
Index  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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