Dell All in One Printer 924 User Manual
Dell™ Photo All-In-One Printer 924  
Owner’s Manual  
Look Inside For:  
• Ordering Supplies  
• Getting Started  
• Using the Printer  
• Understanding the Printer Software  
• Maintenance and Troubleshooting  
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Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of your printer.  
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how  
to avoid the problem.  
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or  
death.  
____________________  
Information in this document is subject to change without notice.  
© 2005 Dell Inc. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell and the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks  
of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names  
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.  
UNITED STATES GOVERNMENT RESTRICTED RIGHTS  
Thissoftware anddocumentationareprovidedwithRESTRICTEDRIGHTS. Use, duplicationordisclosurebytheGovernment  
is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause  
at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.  
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Contents  
1 About Your Printer  
Understanding the Printer Parts .  
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11  
Setting Up Your Printer  
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13  
13  
13  
Setting the Language on Your Printer .  
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Resetting the Language on Your Printer .  
Using the Operator Panel .  
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14  
Operator Panel Menus .  
15  
Understanding the Automatic Paper Type Sensor .  
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17  
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Loading Paper  
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Print Media Guidelines .  
Placing Your Document on the Scanner Glass  
2 Using the Printer  
Printing .  
Printing a Document  
Printing Photos .  
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Print Borderless Photos .  
Printing Photos From a PictBridge-Compatible Camera .  
Copying .  
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26  
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Copying Documents Using the Operator Panel .  
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Copying Documents Using Your Computer .  
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Copying Photos Using Your Computer .  
Copying Photos Without a Computer  
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Contents  
5
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Changing Copy Settings  
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29  
Scanning .  
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30  
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Scanning Photos .  
Scanning Multiple Pages or Images  
Scanning a Photo or Document Across a Network  
Editing Scanned Text Using Optical Character Recognition  
(OCR)  
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33  
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Saving an Image on Your Computer  
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E-mailing a Scanned Image or Document  
Enlarging or Reducing Images or Documents .  
Faxing  
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35  
Installing Microsoft Fax Console in Windows XP .  
36  
Configuring Microsoft Fax Console (Windows XP) or Fax  
Service Management (Windows 2000) .  
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36  
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Faxing a Paper Document  
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Faxing Electronic Documents  
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Receiving a Fax Using Fax Console or Fax Service  
Management .  
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38  
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Viewing Sent and Received Faxes Using Fax Console or Fax  
Service Management .  
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Viewing the Status of a Fax Using Fax Console or Fax  
Service Management .  
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39  
39  
Changing the Fax Configuration  
3 Understanding the Software  
Using the Dell All-In-One Center  
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41  
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45  
47  
Using Printing Preferences  
Using Dell Picture Studio v2.0  
Dell Ink Management System .  
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Removing and Reinstalling the Software .  
6
Contents  
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4 Ink Cartridge Maintenance  
Replacing Ink Cartridges .  
Aligning Ink Cartridges .  
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49  
53  
54  
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Cleaning the Ink Cartridge Nozzles  
5 Troubleshooting  
Setup Problems .  
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55  
55  
56  
Computer Problems .  
Printer Problems  
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General Problems .  
Faxing Problems  
Paper Problems .  
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57  
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57  
Error Messages and Lights .  
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58  
60  
Improving Print Quality  
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6 Contacting Dell  
Technical Assistance  
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61  
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Automated Order-Status Service .  
Contacting Dell . .  
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7 Appendix  
U.S. Terms and Conditions of Sale .  
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81  
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88  
89  
Limited Warranties and Return Policy .  
Dell™ Printer Consumables Limited Warranties .  
Export Regulations .  
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Contents  
7
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Dell™ Software License Agreement .  
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89  
90  
Regulatory Notices  
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Index  
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93  
8
Contents  
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CAUTION: SAFETY INSTRUCTIONS  
Use the following safety guidelines to help ensure your own personal safety and to help protect your  
product and working environment from potential damage.  
•
•
•
•
•
If your product includes a modem, the cable used with the modem should be manufactured with a  
minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.  
To help protect your product from sudden, transient increases and decreases in electrical power, use a  
surge suppressor, line conditioner, or uninterruptible power supply cord (UPS).  
Do not use your printer in a wet environment, for example, near a bath tub, sink, or swimming pool  
or in a wet basement.  
Ensure that nothing rests on your product’s cables and that the cables are not located where they can  
be stepped on or tripped over.  
Use only the power cable provided with this product or the manufacturer’s authorized replacement  
power cable.  
CAUTION: If your product is not marked with this symbol  
to an electrical outlet that is properly grounded.  
, it must be connected  
•
•
•
Connect the power cable to an electrical outlet that is near the product and easily accessible.  
To completely turn off the product, the power cable must be removed from the power source.  
Refer service or repairs, other than those described in the user documentation, to a professional  
service person.  
•
•
Do not use the fax feature during an electrical storm. Do not set up this product or make any  
electrical or cabling connections, such as the power cable or telephone, during an electrical storm.  
This product is designed to meet safety standards with the use of specific Dell-authorized  
components. The safety features of some parts may not always be obvious. Dell disclaims liability  
associated with the use of non-Dell-authorized components.  
•
Refer to your Owner’s Manual for instructions on the proper way to clear paper jams.  
CAUTION: SAFETY INSTRUCTIONS  
9
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10  
CAUTION: SAFETY INSTRUCTIONS  
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1
About Your Printer  
Understanding the Printer Parts  
2
1
3
12  
4
11  
10  
5
6
7
8
9
About Your Printer  
11  
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Part:  
Description:  
1
2
3
Paper support  
Paper guide  
Top cover  
Part that supports loaded paper.  
Guide that helps the paper feed into the printer properly.  
Top of printer that holds your document or photo flat while you  
scan it.  
4
Paper exit tray  
Tray that holds the paper as it exits the printer.  
NOTE: Pull the paper exit tray straight out to extend it.  
5
6
Printer unit  
Unit you lift to gain access to the ink cartridges.  
Ink cartridge carrier  
Carrier that holds two ink cartridges, one color and the other black  
or photo. For more information on your cartridges, see "Replacing  
Ink Cartridges" on page 49.  
7
Scanner support  
Part under printer unit that keeps the printer open while you  
change ink cartridges.  
NOTE: To close the printer for normal operation, lift the printer  
unit, press the scanner support to the right, and then lower the  
printer unit until it rests on the main body of the printer.  
8
9
USB connector  
Power connector  
Slot into which you plug the USB cable (sold separately). The  
other end of the USB cable plugs into your computer.  
Slot into which you plug the power cable.  
NOTE: Insert the power cable into the printer before connecting  
the power cable into the wall outlet.  
10 PictBridge USB connector Slot into which you plug the USB cable (sold separately) that  
connects your printer to a PictBridge-enabled camera. For more  
information, see "Printing Photos From a PictBridge-Compatible  
Camera" on page 26.  
11 Operator panel  
Panel on the printer you use to control copying, faxing, and  
printing. For more information, see "Using the Operator Panel" on  
page 14.  
12 Scanner glass  
Surface on which you place your document or photo face down to  
copy, fax, or scan it.  
12  
About Your Printer  
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Setting Up Your Printer  
NOTE: The Dell AIO Printer 924 supports Microsoft® Windows® 2000, Windows XP, and  
Windows XP Professional x64 Edition.  
Follow the instructions on your Setting Up Your Printer poster to install the hardware and  
software. If you encounter problems during setup, see "Setup Problems" on page 55.  
Setting the Language on Your Printer  
To set the language on your printer initially:  
1
When you first power on your printer, press the Arrow buttons  
to find your  
language.  
2
Press the Menu button  
to select your language.  
Resetting the Language on Your Printer  
If you need to change the default language used on the operator panel, complete the following  
steps:  
1
2
3
Press the Power button  
Press the Power button  
to turn off the printer.  
and the up arrow button  
simultaneously.  
When the language settings appear, press the Arrow buttons  
to scroll to your  
language.  
4
Press the Menu button  
to select your language.  
About Your Printer  
13  
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Using the Operator Panel  
The operator panel buttons allow you to scan, copy, and customize documents. The printer is on  
when the Power button  
is illuminated.  
1
8
7
Menu  
Start  
2
3
Cancel  
6
5
4
Use the  
To  
1
2
Display  
• View the number of copies selected.  
• View settings for Mode, Copy, Copies, Quality,  
Dark, Size, Zoom, and Maintenance. For more  
information, see "Operator Panel Menus" on  
page 15.  
Menu button  
• Scroll through the available menus. Each time you  
press this button, the current option is saved and  
the next menu appears on the display.  
• Feed newly loaded paper.  
3
4
Up/Downarrow  
buttons  
• Navigate menus and menu items.  
• Decrease/increase number of copies.  
• Change the selected mode.  
Power button  
Turn your printer on or off.  
14  
About Your Printer  
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Use the  
To  
5
6
Error light  
Alert you to errors such as paper out, paper jam, or  
low ink.  
Cancel button  
• Cancel a scan, print, or copy job in progress.  
• Cancel a copy job (using only the printer), and  
eject a page.  
• Exit a menu, and return to the default settings.  
7
8
Start button  
Ink Drop  
Start the copying or scanning process. If the printer is  
in Scan mode, pressing this button opens the Dell  
All-In-One Center (if your printer is connected to a  
computer).  
Determine the amount of ink remaining in each ink  
cartridge.  
• The black ink cartridge level is shown in the  
display above the black ink drop.  
• The color ink cartridge level is shown in the  
display above the blue ink drop.  
Operator Panel Menus  
When you press the Menu button , the following menus appear. Press the Arrow buttons  
to scroll through the options available in each menu. When the setting you want to use  
is displayed, press the Menu button  
again to save the setting and move to the next menu  
available.  
About Your Printer  
15  
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Copy Mode  
Menu:  
Submenu item:  
Settings:  
Copy  
Copy  
• Color*  
• Black  
Copies (use arrow buttons to specify quantity)  
Quality  
• Draft  
• Normal*  
• Photo  
Dark (use arrow buttons to specify darkness setting)  
Size  
• Letter*  
• Legal  
• B5  
• A4  
• A5  
• 3x6  
• 4x6  
• L  
• 2L  
• 5x7  
• Hagaki  
• 10x15 cm  
• 13x18 cm  
Zoom  
• 25%  
• 50%  
• 75%  
• 100%*  
• 125%  
• 150%  
• 175%  
• 200%  
• 4x6  
• 5x7  
• Letter  
• A4  
• L  
• 2L  
• Hagaki  
* Factory default setting  
16  
About Your Printer  
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Scan Mode  
The Scan submenu is only available if the printer is connected to a network adapter. If you  
choose Scan as the mode, you are prompted to choose the destination computer for the scanned  
document. You can scroll through the available computers by pressing the arrow buttons.  
Pressing the Menu button  
selects the currently displayed computer name.  
NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is  
automatically selected.  
Maintenance Mode  
Menu  
Submenu item  
Align Cartridges  
Clean Cartridges  
Print Text Page  
Back  
Maintenance  
NOTE: The Back option allows you to leave the Maintenance menu without making a selection.  
Choosing this option takes you back one menu level.  
Understanding the Automatic Paper Type Sensor  
Your printer has an automatic paper type sensor that detects the following paper types:  
•
•
•
Plain  
Transparency  
Glossy/photo  
If you load one of these paper types, the printer detects the paper type and automatically adjusts  
the Quality/Speed settings.  
Quality/Speed settings  
Paper type  
Black and Color Cartridges Installed  
Photo and Color Cartridges  
Installed  
Plain  
Normal  
Normal  
Photo  
Photo  
Photo  
Photo  
Transparency  
Glossy/photo  
NOTE: Your printer cannot detect the paper size.  
About Your Printer  
17  
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To choose paper size:  
1
2
With your document open, click File→Print.  
In the Print dialog box, click Preferences or Properties (depending on your program or  
operating system).  
The Printing Preferences dialog box opens.  
On the Print Setup tab, select the paper size.  
Click OK.  
3
4
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the  
automatic paper type sensor for a specific print job:  
1
2
With your document open, click File→Print.  
In the Print dialog box, click Preferences or Properties (depending on your program or  
operating system).  
The Printing Preferences dialog box opens.  
Click the Print Setup tab.  
3
4
5
Select the paper type from the Media Type drop-down menu.  
Click OK.  
To turn off the automatic paper type sensor for all print jobs:  
1
In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and  
Faxes.  
In Windows 2000, click Start→Settings→ Printers.  
Right-click the Dell Photo AIO Printer 924 icon.  
Click Printing Preferences.  
2
3
4
5
6
Click the Print Setup tab.  
Select the paper type from the Media Type drop-down menu.  
Click OK.  
18  
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Loading Paper  
1
Fan the paper.  
2
3
Center the paper on the paper support.  
Adjust the paper guides so both are resting against the edges of the paper.  
NOTE: Do not pull on both paper guides simultaneously. When one paper guide is moved, the other  
adjusts accordingly.  
NOTE: Do not force paper into the printer. The paper should be flat against the paper support  
surface, and the edges of the paper should be flush against both paper guides.  
About Your Printer  
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Print Media Guidelines  
Load up to:  
Make sure:  
100 sheets of plain  
paper  
• The paper is centered between the left and right paper guides.  
NOTE: Load letterhead paper with the top of the letterhead entering the printer  
first and facing up.  
• You select Draft, Normal, or Photo print quality.  
NOTE: Do not select Draft if you have a Photo cartridge installed.  
20 sheets of banner  
paper  
• You remove any paper from the paper support before inserting banner paper.  
• You place a stack of banner paper on or behind the printer, with only the  
number of sheets required.  
NOTE: You must select A4 Banner or Letter Banner paper size in Print  
Properties. Failure to do so will cause a paper jam. See "Paper Problems" on  
page 57.  
• You load the leading edge of the banner paper into the printer against the  
right side of the paper support.  
• The banner paper is centered between the left and right paper guides.  
• You use banner paper designed for inkjet printers.  
10 envelopes  
• The print side of the envelopes faces up.  
• The envelopes are centered on the paper support, in between the left and  
right paper guides.  
• The stamp location is in the upper left corner and printed with landscape  
orientation.  
NOTE: For Japanese customers: If you are mailing within Japan, the envelope  
can be printed with portrait orientation with the stamp in the lower right corner  
or with landscape orientation with the stamp in the lower left corner. If you are  
mailing internationally, print landscape orientation with the stamp in the upper  
left corner.  
• The paper guide rests against the left edge of the envelopes.  
• You select the correct envelope size. Select the next biggest size if the exact  
envelope size is not listed, and set the left and right margins so that your  
envelope text will be correctly positioned.  
20  
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Load up to:  
Make sure:  
25 greeting cards,  
index cards,  
postcards, or photo  
cards  
• The print side of the cards faces up.  
• The cards are centered on the paper support, in between the left and right  
paper guides.  
• The paper guide rests against the left edge of the cards.  
• You select Normal or Photo print quality.  
25 sheets of photo  
or glossy paper  
• The glossy side of the paper faces up.  
• The paper is centered on the paper support, in between the left and right  
paper guides.  
• You select Normal or Photo print quality.  
• The paper is loaded vertically against the right side of the paper support.  
10 iron-on transfers  
50 transparencies  
• You follow the loading instructions on the packaging.  
• The blank side of the transfer faces up.  
• The transfer is centered on the paper support, in between the left and right  
paper guides.  
• You select Normal or Photo print quality.  
NOTE: For best results, iron-on transfers should be fed one sheet at a time.  
• The rough side of the transparencies faces up.  
• The transparencies are centered on the paper support, in between the left and  
right paper guides.  
NOTE: You can load a single transparency into the paper support without  
removing plain paper.  
• You select Normal or Photo print quality.  
Placing Your Document on the Scanner Glass  
1
Open the top cover.  
About Your Printer  
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2
Place the document on the scanner glass.  
NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer.  
3
Close the top cover.  
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2
Using the Printer  
Printing  
Printing a Document  
1
2
Turn on your computer and printer, and make sure they are connected.  
Load paper with the print side facing up. For more information, see "Loading Paper" on  
page 19.  
3
4
With your document open, click File→Print.  
To customize your print settings:  
a
Click Preferences, Properties, Options, or Setup (depending on the program or  
operating system).  
The Printing Preferences dialog box opens.  
b
c
d
On the Print Setup tab, select the print quality/speed, paper size, black and white or  
color printing, borderless printing, orientation, and number of copies.  
On the Advanced tab, you can specify a 2-sided printing option, a specialized layout  
option, or if you want to use Automatic Image Sharpening.  
After making the changes in Printing Preferences, click OK at the bottom of the  
screen to return to the Print dialog box.  
5
Click OK or Print (depending on the program or operating system).  
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Printing Photos  
1
Load the photo paper with the print (glossy) side facing up. For more information, see  
"Print Media Guidelines" on page 20.  
2
Make sure you have a color cartridge and a photo cartridge installed. For more information,  
see "Replacing Ink Cartridges" on page 49.  
3
4
With your document open, click File→Print.  
To customize your print settings, click Preferences, Properties, Options, or Setup  
(depending on the program or operating system).  
The Printing Preferences dialog box opens.  
NOTE: If you are using the Dell Picture Studio™ v2.0, select View All Printer Settings to view Print  
Properties.  
5
6
On the Print Setup tab, select Photo, and then select the dpi settings for the photo from  
the drop-down menu.  
Select the paper size, orientation, and the number of copies.  
NOTE: Photo/glossy paper is recommended for printing photos.  
7
8
9
When you are finished customizing your print settings, click OK.  
Click OK or Print (depending on the program or operating system).  
To prevent your photos from sticking together or smudging, remove each photo after it  
exits the paper exit tray.  
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for  
the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes  
the life of your prints.  
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Print Borderless Photos  
1
2
For best results, load photo/glossy paper, and make sure the print side is facing up. For  
more information, see "Print Media Guidelines" on page 20.  
Make sure you have a color cartridge and a photo cartridge installed. For more information,  
see "Replacing Ink Cartridges" on page 49.  
3
4
With your document open, click File→Print.  
To customize your print settings, click Preferences, Properties, Options, or Setup  
(depending on the program or operating system).  
The Printing Preferences dialog box opens.  
5
6
7
8
On the Print Setup tab, select Photo, and then select the dpi settings for the photo from  
the drop-down menu.  
Select the Borderless check box, orientation of the photo, and the number of copies you  
want.  
On the Advanced tab, select the borderless paper size from the drop-down menu, and click  
OK.  
Click OK or Print (depending on the program or operating system).  
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Printing Photos From a PictBridge-Compatible Camera  
Your printer supports PictBridge-compatible cameras.  
1
2
Insert one end of the USB cable into the camera.  
Insert the other end of the USB cable into the PictBridge port on the front of the printer.  
NOTE: When your printer is not connected to a computer, and a PictBridge-compatible camera is  
connected to your printer, most functions accessed from your printer’s operator panel buttons are  
unavailable. These functions become available after you disconnect the PictBridge-compatible  
camera from your printer.  
3
Turn on your digital camera. Refer to the instructions included with your camera for  
selection of the appropriate camera USB settings and PictBridge connection and usage  
information.  
NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or  
PTP). For PictBridge-compatible printing, the printer (or PTP) USB selection should be used. For  
more information, refer to the documentation included with your camera.  
Copying  
To make copies, you can use the printer operator panel or your computer.  
Copying Documents Using the Operator Panel  
1
2
3
Turn on your printer.  
Load the paper. For more information, see "Loading Paper" on page 19.  
Open the top cover.  
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4
Place the document you want to copy face down on the scanner glass and make sure the  
upper left corner of the front of the document aligns with the arrow on the printer. For  
more information, see "Placing Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
Access the menu to change copy settings. For more information, see "Operator Panel  
Menus" on page 15.  
7
On the operator panel, press the Start button . The copy is made in the currently  
specified copy selection (Color or Black).  
Copyingappears on the display.  
NOTE: If you press the Start button  
without specifying a copy selection, the copy is printed in  
color by default.  
Copying Documents Using Your Computer  
1
2
3
4
Turn on your computer and printer, and make sure they are connected.  
Load the paper. For more information, see "Loading Paper" on page 19.  
Open the top cover.  
Place the document you want to copy face down on the scanner glass, and make sure the  
upper left corner of the front of the document aligns with the arrow on the printer. For  
more information, see "Placing Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
7
8
Select the number of copies (1–99) and color setting from the drop-down menu.  
Click See More Copy Settings to:  
– Choose a copy quality.  
– Select the blank paper size.  
– Select the original document size.  
– Lighten or darken your document.  
9
When you are finished customizing your settings, click Copy Now.  
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Copying Photos Using Your Computer  
1
2
Turn on your computer and printer, and make sure they are connected.  
Load photo paper with the print side facing up. For more information, see "Print Media  
Guidelines" on page 20.  
3
4
Open the top cover.  
Place the photo you want to copy face down on the scanner glass, and make sure the upper  
left corner of the front of the photo aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
7
8
9
Click Preview Now.  
Adjust the dotted lines to fit around the portion of the image you want to print.  
In the Copy section, select a quantity, and choose a photo option (Color Photo or Black  
and White Photo).  
10 To customize your photo, click See More Copy Settings.  
11 When you finish customizing your settings, click Copy Now.  
Copying Photos Without a Computer  
1
2
Turn on your printer.  
Load photo paper with the print side facing up. For more information, see "Loading Paper"  
on page 19.  
3
4
Open the top cover.  
Place the photo you want to copy face down on the scanner glass, and make sure the upper  
left corner of the front of the photo aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
5
6
Close the top cover.  
From the Qualitysubmenu, select Photo. For more information, see "Operator Panel  
Menus" on page 15.  
7
Press the Start button  
.
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Changing Copy Settings  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
Select a copy quantity and color.  
Click See More Copy Settings to:  
2
3
– Choose a copy quality.  
– Select the blank paper size.  
– Select the original document size.  
– Lighten or darken your document.  
– Reduce or enlarge your document.  
4
5
Click the Advanced button to change options such as paper size and quality.  
To make any changes, click the following tabs.  
Click this tab:  
To:  
Print  
• Select the paper size and type.  
• Select borderless printing options.  
• Select the print quality.  
Scan  
• Select the color depth and scan resolution.  
• Auto-crop the scanned image.  
Image Enhancements  
• Sharpen your blurry images.  
• Adjust the brightness of your image.  
• Adjust the color correction curve (gamma) of your image.  
Image Patterns  
• Smooth the conversion of a gray image to a black and white dot  
pattern (dither).  
• Remove image patterns from magazines or newspapers (descreen).  
• Reduce the background noise on your color document.  
6
When you finish customizing your copy settings, click OK, and then click Copy Now.  
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Scanning  
You can scan with your printer using the printer operator panel or your computer.  
1
2
3
Turn on your computer and printer, and make sure they are connected.  
Open the top cover.  
Place the document you want to scan face down on the scanner glass, and make sure the  
upper left corner of the front of the document aligns with the arrow on the printer. For  
more information, see "Placing Your Document on the Scanner Glass" on page 21.  
4
5
Close the top cover.  
Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell  
Printers→Dell Photo AIO Printer 924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When  
your printer is in Scanmode, press the Start button  
. The Dell All-In-One Center opens on your  
computer.  
6
In the Send scanned image to: drop-down menu, select a program as your scan  
destination. For example, choose Fax to scan an image you want to fax.  
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.  
On the next screen, click Add to locate and add your program to the list.  
7
8
Customize your scan settings.  
Click Scan Now to complete your scan.  
Scanning Photos  
1
2
3
Turn on your computer and printer, and make sure they are connected.  
Open the top cover.  
Place the photo you want to scan face down on the scanner glass, and make sure the upper  
left corner of the front of the document aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
4
Close the top cover.  
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5
Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell  
Printers→Dell Photo AIO Printer 924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When  
your printer is in Scanmode, press the Start button  
. The Dell All-In-One Center opens on your  
computer.  
6
7
8
Click Preview Now to see your scanned image.  
Adjust the dotted lines to fit around the portion of the image you want to scan.  
In the Send scanned image to: drop-down menu, select the program you want to use.  
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.  
On the next screen, click Add to locate and add your program to the list.  
9
Change any settings.  
10 When you finish customizing your image, click Scan Now.  
When your document has finished processing, the selected program opens.  
Scanning Multiple Pages or Images  
1
2
3
Turn on your computer and printer, and make sure they are connected.  
Open the top cover.  
Place the first item you want to scan face down on the scanner glass, and make sure the  
upper left corner of the front of the sheet aligns with the arrow on the printer. For more  
information, see "Placing Your Document on the Scanner Glass" on page 21.  
4
5
Close the top cover.  
Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell  
Printers→Dell Photo AIO Printer 924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When  
your printer is in Scanmode, press the Start button  
. The Dell All-In-One Center opens on your  
computer.  
6
In the Send scanned image to: drop-down menu, select a program as your scan  
destination.  
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.  
On the next screen, click Add to locate and add your program to the list.  
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7
8
9
In the Scan section, click See More Scan Settings.  
Click the Advanced button.  
Click Display Advanced Scan Settings to change advanced options.  
10 On the Scan tab, click the Scan multiple items before output box.  
11 Click OK.  
12 When you finish customizing your settings, click Scan Now.  
After you scan the first page, a prompt appears requesting the next page.  
13 Place the next sheet on the scanner glass, and click Yes. Repeat until you finish scanning all  
pages.  
14 When finished, click No. The program opens with the multiple pages scanned.  
Scanning a Photo or Document Across a Network  
If your printer is attached to a network, you can scan photos or documents and have them sent  
to any computer on the network.  
1
2
Open the top cover.  
Place the document or photo you want to scan face down on the scanner glass, and make  
sure the upper left corner of the front of the item aligns with the arrow on the printer. For  
more information, see "Placing Your Document on the Scanner Glass" on page 21.  
3
4
Close the top cover.  
Press the up arrow button  
LED displays Scan, press the Menu button  
From the submenu, scroll through the available computers until you find the one you want  
on the operator panel to change printer modes. When the  
to save the selection.  
5
to send your photo or document to, and then press the Menu button  
to save the  
selection.  
The photo or document is scanned and sent to the specified computer.  
NOTE: If your printer is connected locally, the Scan submenu does not appear; the host computer is  
automatically selected.  
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Editing Scanned Text Using Optical Character Recognition (OCR)  
Optical Character Recognition (OCR) software converts a scanned image into editable text  
within a word-processing program.  
NOTE: Japanese and Chinese customers: Ensure you have OCR software installed on your computer.  
A copy of OCR software was provided with your printer and should have installed at the same time as  
your printer drivers.  
1
2
Open the top cover.  
Place the document you want to scan face down on the scanner glass. Make sure the upper  
left corner of the front of the document aligns with the arrow on the printer.  
3
4
Close the top cover.  
Open the Dell All-In-One Center by clicking Start→Programs or All Programs→Dell  
Printers→Dell Photo AIO Printer 924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When  
your printer is in Scanmode, press the Start button  
. The Dell All-In-One Center opens on your  
computer.  
5
In the Send scanned images to: drop-down menu, select a word-processing or text-editing  
program.  
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu.  
On the next screen, click Add to locate and add your program to the list.  
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6
7
In the How will the scan be used? drop-down menu, select To edit text (OCR and 300  
DPI).  
Click Scan Now.  
The scanned text appears.  
Saving an Image on Your Computer  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
2
3
In the Productivity Tools section, click Save an image on my computer.  
Follow the instructions on your screen.  
E-mailing a Scanned Image or Document  
To send scanned images or documents through e-mail:  
1
2
Open the top cover.  
Place the document or photo you want to scan face down on the scanner glass, and make  
sure the upper left corner of the front of the item aligns with the arrow on the printer. For  
more information, see "Placing Your Document on the Scanner Glass" on page 21.  
3
4
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
5
6
7
8
9
Click Preview Now.  
In the Productivity Tools section, click E-mail an image to a friend.  
In the What is being scanned? menu, make a selection.  
Follow the instructions on the screen to prepare the photograph for e-mail.  
Click Next.  
10 Open your e-mail program, write a note to accompany the attached photo, and then send  
it.  
NOTE: If you have questions about attaching documents to e-mail, consult the Help for your e-mail  
program.  
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Enlarging or Reducing Images or Documents  
If you are using your printer with a computer, you can enlarge or reduce your document between  
25–400 percent using the Dell All-In-One Center.  
If you are using your printer without a computer, you can enlarge or reduce your document by  
25, 50, 100, 150, or 200 percent, and with Fit-to options using the operator panel.  
1
2
3
Load the paper. For more information, see "Loading Paper" on page 19.  
Open the top cover.  
Place the document or photo face down on the scanner glass, and make sure the upper left  
corner of the front of the item aligns with the arrow on the printer. For more information,  
see "Placing Your Document on the Scanner Glass" on page 21.  
4
5
Close the top cover.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
6
7
8
9
Click Preview Now.  
In the Productivity Tools section, select Enlarge or reduce an image.  
Follow the instructions on the screen to select the size of your new image.  
When you finish customizing your image, click Print Now.  
Faxing  
To send a fax using this printer, you need to have the printer attached to a computer which is  
equipped with a modem and has Microsoft Fax installed. Before you do anything else, check to  
see that the Microsoft Fax software is on your computer:  
Click Start→ Programs or All Programs→ Accessories→ Communications.  
For Windows XP:  
•
•
If you see Fax in the list that appears, you have Microsoft Fax on your computer. Continue  
with "Configuring Microsoft Fax Console (Windows XP) or Fax Service Management  
(Windows 2000)" on page 36.  
If you do not see Fax in the list that appears, continue with "Installing Microsoft Fax  
Console in Windows XP" on page 36.  
For Windows 2000, Fax Service Management is automatically installed.  
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Installing Microsoft Fax Console in Windows XP  
1
Click Start→ Settings→ Control Panel. Under Pick a Category, click Add or Remove  
Programs.  
The Add or Remove Programs dialog box opens.  
Click Add/Remove Windows Components.  
In the Components list, click to select the Fax Services box.  
Click Next.  
2
3
4
5
6
Click Finish.  
In the Add or Remove Programs dialog box, click Close.  
Configuring Microsoft Fax Console (Windows XP) or Fax Service Management  
(Windows 2000)  
To configure for fax:  
1
Click Start→Programs or All Programs→Accessories→Communications→Fax→ Fax  
Console (Windows XP) or Fax Service Management (Windows 2000).  
2
3
On the Welcome to Fax Configuration screen, click Next.  
On the Sender Information screen, type the information you want to be displayed on your  
fax cover page, and then click Next.  
4
On the Select Device for Sending or Receiving Faxes screen, click the modem that is  
installed in your computer in the Please select the fax device list.  
5
6
If you want to disable the sending of faxes, click to clear the Enable Send check box.  
Click the Manual answer button or Automatically answer after (user-defined number of  
rings) button.  
7
Click to select the Enable Receive check box if you want to receive faxes.  
NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the  
computer modem to answer all phone calls, in which case you may not receive voice mail.  
8
9
Click Next.  
On the Transmitting Subscriber Identification (TSID) screen, type the identification  
information (usually your fax number and your name or business name) in the TSID box.  
This information will appear in the header area of the faxes you send and identifies your  
fax machine to the person who receives your faxes.  
NOTE: The TSID is mandatory in some areas.  
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10 Click Next.  
NOTE: Steps 10–13 only occur if you enabled your machine to receive faxes in step 6.  
11 On the Called Subscriber Identification (CSID) screen, type the CSID (appears to  
confirm that the fax is being sent to the correct recipient) that you want in the CSID box.  
12 Click Next.  
13 On the Routing Options screen, click to select the Print it on check box if you want each  
received fax to be automatically printed. When you select this check box, select the Dell  
Photo AIO Printer 924 to print the received fax.  
NOTE: Your printer must be on and connected to your computer in order to automatically print  
faxes.  
14 Click to select the Store a copy in a folder check box if you want to create an archive copy  
of each fax. When you select this check box, you are able to specify the storage location for  
the fax copy.  
15 Click Next.  
16 Confirm the configuration settings in the Configuration Summary list, and then click  
Finish.  
You are now ready to send or receive faxes.  
Faxing a Paper Document  
To fax a single or multiple page paper document, use the Dell All-In-One Center.  
1
Turn on your printer and computer, and make sure they are connected. Make sure your  
computer modem is connected to an active analog phone line. If you have DSL broadband  
service on the same phone line that you are using to fax, you must also have a DSL filter  
installed. Contact your Internet Service Provider for information.  
2
3
Place your document on the scanner glass, and make sure the upper left corner aligns with  
the arrow on the printer.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Dell All-In-One Center.  
The Dell All-In-One Center opens.  
Using the Printer  
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In the Dell All-In-One Center you can either:  
•
In the Scan or Fax section, send a single or multiple page fax. First, customize your fax  
job by answering the questions that appear on your screen.  
To send a single-page fax, click Fax Now.  
To send a multiple-page fax, click Advanced→Scan multiple items before  
output→OK.  
•
In the Productivity Tools section, click Fax an image, and follow the instructions on  
the screen.  
NOTE: One of the questions on the screen asks if there is more than one page. If there are multiple  
pages in your fax, you should choose Yes, prompt me for each page.  
Faxing Electronic Documents  
1
2
3
With the file open, click File→Print.  
In the printer list, select Fax.  
Click Print, and then follow the instructions on the screen.  
Receiving a Fax Using Fax Console or Fax Service Management  
1
Make sure that an active telephone line is connected to the wall jack connector on the  
computer modem.  
2
3
Click Start→Programs or All Programs→Accessories→Communications→Fax.  
Click Fax Console or Fax Service Management.  
If you selected the Enable Receive check box when configuring Fax Console or Fax Service  
Management, you are now ready to receive a fax.  
NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the  
computer modem to answer all phone calls, in which case you may not receive voice mail.  
Viewing Sent and Received Faxes Using Fax Console or Fax Service Management  
NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.  
1
2
Click Start→Programs or All Programs→Accessories→Communications→Fax.  
Click Fax Console or Fax Service Management.  
View received faxes in the Inbox; view sent faxes in Sent Items.  
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Viewing the Status of a Fax Using Fax Console or Fax Service Management  
1
2
3
Click Start→Programs or All Programs→Accessories→Communications→Fax.  
Click Fax Console or Fax Service Management.  
The following folders appear:  
•
•
•
•
Incoming — faxes currently being received  
Inbox — faxes that have been received  
Outbox — faxes scheduled to be sent  
Sent Items — faxes successfully sent  
4
5
Click the folder of your choice.  
Click the fax in the right pane for which you want to view the status, and then click  
Preferences or Properties.  
6
7
Click the General tab, and view the Status line.  
Click Close when you are finished.  
Changing the Fax Configuration  
1
Click Start→Programs or All Programs→Accessories→ Communications→Fax, and then  
click Fax Console.  
2
In Fax Console, click Configure Fax on the Tools menu to start the Fax Configuration  
Wizard.  
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Understanding the Software  
The printer software includes:  
•
Dell All-In-One Center — Allows you to perform various scan, copy, fax, and print  
operations with newly scanned and previously saved documents and images.  
•
•
Printing Preferences — Allows you to adjust printer settings.  
Dell Picture Studio™ v2.0 — Allows you to manage, edit, display, print, and convert  
photos and other types of images.  
•
Dell Ink Management System™ — Warns you when your printer is running low on ink.  
Using the Dell All-In-One Center  
The Dell All-In-One Center allows you to:  
•
•
Scan, copy, fax, and use productivity tools.  
Select where you want to send the scanned image.  
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•
•
•
•
Select the quantity and color of your copies.  
Access troubleshooting and maintenance information.  
Preview images you want to print or copy.  
Manage photos (copy them to folders, print them, perform creative copying).  
To access the Dell All-In-One Center:  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 924→Dell  
All-In-One Center.  
The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools,  
and Preview.  
In this section:  
You can:  
Scan or Fax  
• Select the program where you want to send the scanned image.  
• Select the type of image being scanned.  
• Select how you will use the scan.  
• Select Fax Now.  
NOTE: Click See More Scan Settings to view all settings.  
Copy  
• Select the quantity and color of your copies.  
• Select a quality setting for your copies.  
• Adjust the size of the scanned area.  
• Lighten or darken your copies (this can also be accomplished using the  
operator panel).  
• Enlarge or reduce your copies.  
NOTE: Click See More Copy Settings to view all settings.  
Productivity Tools  
• Enlarge or reduce an image.  
• Repeat an image several times on one page.  
• Print an image as a multi-page poster.  
• Fax using your computer’s modem.  
• E-mail an image.  
• Save an image on your computer.  
• Edit text found in a scanned document (Optical Character Recognition).  
• Modify an image with a photo editor.  
Preview  
• Select a portion of the preview image to scan.  
• View an image of what will be printed or copied.  
For more information about the Dell All-In-One Center, click Help in the Dell All-In-One  
Center.  
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Using Printing Preferences  
Printing Preferences allows you to change the various printer settings. You can change your  
printer settings in Printing Preferences depending on the type of project you want to create.  
To access Printing Preferences:  
1
With your document open, click File→Print.  
The Print dialog box opens.  
2
In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the  
program or operating system).  
The Printing Preferences dialog box opens.  
To access Printing Preferences when a document is not open:  
1
In Windows XP, click Start→Control Panel→ Printers and Other Hardware→Printers  
and Faxes.  
In Windows 2000, click Start→Settings→Printers.  
2
Right-click the printer icon, and then select Printing Preferences.  
NOTE: Changes made to the printer settings from the Printers folder become the default settings for  
most programs.  
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Printing Preferences Tabs  
Printing Preferences includes three main tabs.  
Tab  
Options  
Print Setup  
Quality/Speed — Select Automatic, Draft, Normal, or Photo depending  
on your desired output quality. Draft is the fastest option but should not  
be selected if you have a photo cartridge installed.  
Media Type — Allows you to set the paper type manually, or have the  
printer sensor detect the paper type automatically.  
Paper Size — Select the size and type of paper.  
Print Color Images in Black and White — Print your color images in  
black and white to save the ink in your color ink cartridge.  
NOTE: You cannot select this setting if you have selected Color Cartridge  
for all Black Printing.  
Orientation — Select how the document is arranged on the printed page.  
You can print using portrait or landscape orientation.  
Multiple Copies — Customize how the printer prints several photocopies  
of a single print job: Collated, Normal, or Print Last Page First.  
Advanced  
2-Sided Printing — Select this to print on both sides of the paper.  
Layout — Select Normal, Banner, Mirror, N-up, Poster, Booklet, or  
Borderless.  
Automatic Image Sharpening — Automatically select the best image  
sharpening level based on image content.  
More Options — Allows you to specify Appearance Mode and  
Complete-A-Print settings.  
Maintenance  
Install Print Cartridges  
Clean Print Cartridges  
Align Print Cartridges  
Print a Test Page  
Network Support  
Remove Japanese Postcard Residue  
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Using Dell Picture Studio v2.0  
In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize,  
create, or print photos. There are three components to the Dell Picture Studio:  
•
•
•
Paint Shop Photo Album  
Click Start→Programs or All Programs→Dell Picture Studio v2.0→ Paint Shop Photo  
Album 4→Paint Shop Photo Album.  
Dell Picture Studio Home  
Click Start→Programs or All Programs→Dell Picture Studio v2.0→Dell Picture Studio  
Home.  
Dell.Shutterfly.com - Online Print Service  
Click Start→Programs or All Programs→Dell Picture Studio v2.0→Dell.Shutterfly.com -  
Online Print Service.  
Dell Ink Management System  
Each time you print a job, a printing progress screen appears, which shows the progress of the  
print job as well as the amount of ink remaining and the approximate number of pages  
remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use,  
until printing habits are learned and a more accurate count can be given. The number of pages  
remaining changes as a result of the type of print jobs the printer completes.  
When your ink cartridge levels are low, a Low Ink Warning appears on your screen when you try  
to print. This warning is displayed every time you print until you install a new ink cartridge. For  
more information on replacing ink cartridges, see "Replacing Ink Cartridges" on page 49.  
When one or both of your ink cartridges are empty, the Reserve Tank window appears on your  
screen when you try to print. If you continue printing, the print job may not print as you expect.  
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If your black ink cartridge is out of ink, you can choose to print black from the color ink cartridge  
(Process Black) by selecting Complete-A-Print before clicking the Continue Printing button. If  
you select Complete-A-Print, and click Continue Printing, Process Black is used for all black  
printing until the black cartridge is replaced, or the option is cleared from More Options,  
located on the Advanced tab of the Printing Preferences. The Reserve Tank dialog does not  
display again until after the low ink cartridge has been replaced. The Complete-A-Print check  
box is automatically reset when a new or different cartridge is installed.  
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Removing and Reinstalling the Software  
If your printer does not function properly, or communication error messages appear when using  
your printer, you can remove and reinstall the printer software.  
1
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer  
924→Uninstall Dell Photo AIO Printer 924.  
2
3
4
Follow the instructions on the screen.  
Restart your computer.  
Insert the Drivers and Utilities CD, and then follow the instructions on the screen.  
If the installation screen does not appear:  
a
In Windows XP, click Start→My Computer.  
In Windows 2000, double-click My Computer from your desktop.  
b
c
Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.  
When the printer software installation screen appears, click Personal Installation or  
Network Installation.  
d
Follow the instructions on your screen to complete the installation.  
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4
Ink Cartridge Maintenance  
Replacing Ink Cartridges  
Before performing any of the procedures listed in this section, read and follow the  
"CAUTION: SAFETY INSTRUCTIONS" on page 9.  
Dell ink cartridges are only available through Dell. You can order more ink online at  
www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.  
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage  
for problems caused by using accessories, parts, or components not supplied by Dell.  
1
2
Turn on your printer.  
Lift the printer unit, and position the scanner support between the tabs to hold it open.  
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.  
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3
Press down on the ink cartridge lever to raise each ink cartridge lid.  
4
Remove the old ink cartridges.  
5
6
Store the cartridges in an air-tight container, such as the storage unit you received with  
your photo cartridge, or dispose of them properly.  
If you are installing new ink cartridges, remove the sticker and transparent tape from the  
back and bottom of each ink cartridge.  
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NOTE: The illustration below shows a black cartridge and a color cartridge (used for normal  
printing). For photo printing, use a photo cartridge and a color cartridge.  
7
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the  
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge  
carrier.  
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8
Snap each lid closed.  
9
Lift the printer unit, and hold the scanner support up while lowering the printer unit until  
it is completely closed.  
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Aligning Ink Cartridges  
Your printer automatically prompts you to align the ink cartridges when they are installed or  
replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you  
close the printer unit, press the Menu button . The alignment page begins printing. During  
printing, the operator panel display reads Printing alignment page. When complete,  
the message reads Automatic Alignment Complete. Your ink cartridges are now aligned  
for optimal print quality.  
You may also need to align ink cartridges when characters are not properly formed or are not  
aligned at the left margin, or when vertical or straight lines appear wavy.  
To align the ink cartridges:  
1
2
Load plain paper. For more information, see "Loading Paper" on page 19.  
In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and  
Faxes.  
In Windows 2000, click Start→Settings→ Printers.  
Right-click the Dell Photo AIO Printer 924 icon.  
Click Printing Preferences.  
3
4
The Printing Preferences dialog box opens.  
Click the Maintenance tab.  
5
6
7
Click Align Print Cartridges.  
Click Print.  
The ink cartridges align when the page prints.  
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Cleaning the Ink Cartridge Nozzles  
You may need to clean the nozzles when:  
•
•
•
•
White lines appear in graphics or solid black areas.  
Print appears smudged or too dark.  
Colors fade, do not print, or do not print completely.  
Vertical lines appear jagged, or edges appear rough.  
To clean the ink cartridge nozzles:  
1
2
Load plain paper. For more information, see "Loading Paper" on page 19.  
In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and  
Faxes.  
In Windows 2000, click Start→Settings→ Printers.  
Right-click the Dell Photo AIO Printer 924 icon.  
Click Printing Preferences.  
3
4
The Printing Preferences dialog box opens.  
Click the Maintenance tab.  
5
6
7
8
9
Click Clean Print Cartridges.  
If the print quality has not improved, click Print Again.  
Print your document again to verify the improved print quality.  
If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print  
your document again.  
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5
Troubleshooting  
Follow these tips when you troubleshoot your printer:  
•
•
If the printer does not work, ensure that the printer is properly connected.  
If an error message appears on the operator panel display, write down the exact message.  
Setup Problems  
Computer Problems  
VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER.  
The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP  
Professional x64 Edition.  
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER.  
CHECK THE USB CABLE.  
• Ensure the USB cable is firmly connected to your printer and your computer.  
• Shut down the computer, reconnect the USB cable as shown on the setup diagram for your  
printer, and then restart the computer.  
IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY,  
INSTALL THE SOFTWARE MANUALLY.  
1 Insert the Drivers and Utilities CD.  
2 Click Install.  
DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED.  
Click Start→Programs or All Programs→Dell Printers→Dell Photo AIO Printer 924. If Dell  
Photo AIO Printer 924 does not appear in the list of programs, the printer software is not installed.  
Install the printer software. For more information, see "Removing and Reinstalling the Software"  
on page 47.  
Troubleshooting  
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SET YOUR PRINTER AS THE DEFAULT PRINTER.  
1 In Windows XP, click Start→Control Panel→ Printers and Other Hardware→Printers and  
Faxes.  
In Windows 2000, click Start→Settings→Printers.  
2 Right-click Dell Photo AIO Printer 924, and select Set as Default.  
CORRECT COMMUNICATION PROBLEMS BETWEEN THE DELL ALL-IN-ONE CENTER  
AND THE COMPUTER.  
• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your  
printer and your computer.  
• Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the  
printer power cable to the electrical outlet, and turn on the printer.  
• Restart your computer.  
Printer Problems  
ENSURE THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND  
THE ELECTRICAL OUTLET.  
DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED.  
1 In Windows XP, click Start→Control Panel→ Printers and Other Hardware→Printers and  
Faxes.  
In Windows 2000, click Start→Settings→Printers.  
2 Double-click Dell Photo AIO Printer 924, and then click Printer.  
3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing,  
click Pause Printing to clear it.  
CHECK FOR FLASHING LIGHTS ON THE PRINTER.  
For more information, see "Error Messages and Lights" on page 58.  
ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE  
STICKER AND TAPE FROM EACH CARTRIDGE.  
MAKE SURE YOU LOADED THE PAPER CORRECTLY.  
For more information, see "Loading Paper" on page 19.  
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ENSURE A PICTBRIDGE-ENABLED CAMERA IS NOT CONNECTED TO THE PRINTER.  
For more information, see "Printing Photos From a PictBridge-Compatible Camera" on page 26.  
ENSURE THE PRINTER DISPLAYS THE CORRECT LANGUAGE.  
For more information, see "Resetting the Language on Your Printer" on page 13.  
IF YOU ARE USING A WIRELESS PRINTER ADAPTER, ENSURE YOU HAVE THE LATEST  
FIRMWARE UPDATES.  
For the latest updates and information, visit www.support.dell.com.  
General Problems  
Faxing Problems  
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER, AND THE  
USB CABLE IS PROPERLY CONNECTED.  
ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE.  
Using the fax function requires a phone connection to the fax/modem in your computer.  
WHEN USING AN EXTERNAL MODEM, MAKE SURE IT IS TURNED ON, AND IT IS  
CORRECTLY CONNECTED TO YOUR COMPUTER.  
Paper Problems  
MAKE SURE YOU LOADED THE PAPER CORRECTLY.  
For more information, see "Loading Paper" on page 19.  
USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER.  
For more information, see "Print Media Guidelines" on page 20.  
USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES.  
For more information, see "Print Media Guidelines" on page 20.  
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MAKE SURE THE PAPER IS NOT WRINKLED, TORN, OR DAMAGED.  
MAKE SURE THE PAPER IS CENTERED IN THE PAPER SUPPORT, AND THE PAPER  
GUIDES REST AGAINST THE LEFT AND RIGHT SIDES OF THE PAPER.  
CHECK FOR A PAPER JAM.  
Using your printer and your computer  
Follow the instructions on the screen for clearing the paper jam.  
Using your printer only  
If the paper jam is located in the paper support:  
1 Turn off your printer.  
2 Firmly grasp the paper, and gently pull it from the printer.  
3 Turn on your printer, and print the document again.  
If the paper jam is not visible:  
1 Turn off your printer.  
2 Lift the printer unit, and position the scanner support between the tabs to keep it open.  
3 Gently pull the paper from the printer.  
4 Close the printer (scanner unit), turn on the printer, and print the document again.  
Error Messages and Lights  
The following error messages can be found on your computer screen or operator panel display.  
Error Code: Error Message:  
What it indicates:  
Solution:  
Blinking Power  
Button  
The printer has a paper jam or If a paper jam exists, see "Paper  
is out of paper.  
Problems" on page 57. If your printer  
is out of paper, see "Loading Paper"  
on page 19.  
Ink Low  
The ink cartridge is running  
Replace the ink cartridge. For more  
low on ink. The Low Ink Alert information, see "Replacing Ink  
occurs when your ink  
Cartridges" on page 49.  
cartridges reach levels of 25  
percent, 15 percent, and 5  
percent remaining.  
Reserve Tank  
A print cartridge’s available ink Order a new ink cartridge from Dell  
dot count is zero.  
at www.dell.com/supplies, and  
replace the old ink cartridge.  
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Error Code: Error Message:  
What it indicates:  
Solution:  
1100  
1101  
1102  
1103  
Paper jam  
A paper jam exists in the  
printer.  
Clear the paper jam. For more  
information, see "Paper Problems" on  
page 57.  
Paper out  
The printer is out of paper.  
Load more paper into the printer. For  
more information, see "Loading  
Paper" on page 19.  
Incorrect  
print head  
The ink cartridge is not valid. Replace the ink cartridge. For more  
information, see "Replacing Ink  
Cartridges" on page 49.  
Missing print An ink cartridge has not been Install an ink cartridge in the empty  
head  
installed.  
carrier. For more information, see  
"Replacing Ink Cartridges" on  
page 49.  
1104  
1200  
Print head  
order  
The ink cartridges have been Swap the ink cartridges. For more  
installed in the wrong carriers. information, see "Replacing Ink  
Cartridges" on page 49.  
Print carrier The ink cartridge carrier has  
stall  
Disconnect the printer power cable,  
check for paper jams, and then  
reconnect the power cable.  
stalled.  
1201  
1203  
Print  
incomplete  
Data error or incomplete data.  
Press the Power button  
to reset.  
Print head  
short  
Short circuit detected in the  
print head.  
Disconnect and then reconnect the  
printer power cable. Reinstall the ink  
cartridges. For more information, see  
"Replacing Ink Cartridges" on  
page 49.  
1204  
1205  
1206  
Print head  
programming  
Unable to program print head Reinstall the ink cartridges. For more  
ID.  
information, see "Replacing Ink  
Cartridges" on page 49.  
Mono TSR error Problem in the mono TSR  
Reinstall the black ink cartridge. For  
more information, see "Replacing Ink  
Cartridges" on page 49.  
circuit.  
Color TSR  
error  
Problem in the color TSR  
circuit.  
Reinstall the color ink cartridge. For  
more information, see "Replacing Ink  
Cartridges" on page 49.  
1208  
2100  
Incorrecthome The printer is unable to locate Clear the carrier jam and press the  
position the cartridge home position.  
Start button  
.
Unlock scanner The scan carrier has stalled.  
Turn off the printer, wait a few  
seconds, and then turn on the  
printer.  
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Improving Print Quality  
If you are not satisfied with the print quality of your documents, there are several different ways  
to improve the print quality.  
•
•
•
Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing  
photos with a photo ink cartridge.  
Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper  
if you are printing photos.  
Select a higher print quality.  
To select a higher print quality:  
1
With your document open, click File→Print.  
The Print dialog box opens.  
2
Click Preferences, Properties, or Options (depending on your program or operating  
system).  
The Printing Preferences dialog box opens.  
On the Print Setup tab select a higher quality setting.  
Print your document again.  
3
4
5
If the print quality does not improve, try aligning or cleaning the ink cartridges. For more  
information on aligning, see "Aligning Ink Cartridges" on page 53. For more information on  
cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 54.  
For additional solutions, go to support.dell.com.  
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6
Contacting Dell  
Technical Assistance  
If you need help with a technical problem, Dell is ready to assist you.  
1
Call technical support from a telephone near or at the printer so that technical support can  
assist you with any necessary procedures. When calling Dell, use your Express Service  
Code to help expedite the routing of your call to the proper support personnel.  
The Express Service Code is located on the back panel of the printer near the serial  
number for the printer.  
NOTE: Dell's Express Service Code system may not be available in all countries.  
2
In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and  
Home Office) customers should call 1-800-624-9896.  
If you are calling from a different country or are in a different Service area, see "Contacting  
Dell" on page 62 for your local telephone number.  
3
Follow the menu prompts in the automated telephone system to speak with a technical  
support representative.  
Automated Order-Status Service  
To check on the status of any Dell products that you have ordered, you can go to  
support.dell.com, or you can call the automated order-status service. A recording prompts you  
for the information needed to locate and report on your order. See "Contacting Dell" on page 62  
for the telephone number to call for your region.  
Contacting Dell  
61  
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Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
•
•
www.dell.com  
support.dell.com (technical support)  
premiersupport.dell.com (technical support for educational, government, healthcare, and  
medium/large business customers, including Premier, Platinum, and Gold customers)  
For specific web addresses for your country, find the appropriate country section in the table  
below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes  
provided in the following table. If you need assistance in determining which codes to use,  
contact a local or an international operator.  
62  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Anguilla  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
City Code: 11  
General Support  
Website: www.dell.com.ar  
E-mail: [email protected]  
E-mail for desktop and portable computers:  
[email protected]  
E-mail for servers and EMC:  
[email protected]  
Customer Care  
toll-free: 0-800-444-0730  
toll-free: 0-800-444-0733  
toll-free: 0-800-444-0724  
0-810-444-3355  
Tech Support  
Tech Support Services  
Sales  
Aruba  
General Support  
toll-free: 800-1578  
Australia (Sydney)  
E-mail (Australia): [email protected]  
International Access Code: 0011 E-mail (New Zealand): [email protected]  
Country Code: 61  
City Code: 2  
Home and Small Business  
Government and Business  
Preferred Accounts Division (PAD)  
Customer Care  
1-300-655-533  
toll-free: 1-800-633-559  
toll-free: 1-800-060-889  
toll-free: 1-800-819-339  
toll-free: 1-300-655-533  
toll-free: 1-800-733-314  
toll-free: 1-800-808-385  
toll-free: 1-800-808-312  
toll-free: 1-800-818-341  
Technical Support (portables and desktops)  
Technical Support (servers and workstations)  
Corporate Sales  
Transaction Sales  
Fax  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Austria (Vienna)  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Country Code: 43  
City Code: 1  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 14  
0660 8779  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Home/Small Business Technical Support  
Preferred Accounts/Corporate Technical Support  
Switchboard  
0820 240 530 00  
toll-free: 1-866-278-6818  
1-800-534-3066  
Bahamas  
General Support  
Barbados  
General Support  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
City Code: 2  
Website: support.euro.dell.com  
E-mail for French-speaking Customers:  
support.euro.dell.com/be/fr/emaildell/  
Technical Support  
02 481 92 88  
02 481 92 95  
Technical Support Fax  
Customer Care  
02 713 15 65  
Corporate Sales  
02 481 91 00  
Fax  
02 481 92 99  
Switchboard  
02 481 91 00  
Bermuda  
General Support  
1-800-342-0671  
toll-free: 800-10-0238  
Bolivia  
General Support  
Brazil  
Website: www.dell.com/br  
Customer Support, Technical Support  
Technical Support Fax  
Customer Care Fax  
Sales  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
51 481 5480  
0800 90 3390  
British Virgin Islands  
Brunei  
General Support  
toll-free: 1-866-278-6820  
604 633 4966  
Customer Technical Support (Penang, Malaysia)  
Customer Service (Penang, Malaysia)  
Sales (Singapore)  
Country Code: 673  
604 633 4949  
toll-free: 1 800 394 7425  
64  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated technical support)  
Customer Care (Home Sales/Small Business)  
toll-free: 1-800-247-9362  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
toll-free: 1-800-387-5757  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Customer Care (med./large business, government)  
Technical Support (Home Sales/Small Business)  
Technical Support (med./large bus., government)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
Cayman Islands  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
General Support  
1-800-805-7541  
Sales, Customer Support, and Technical Support  
toll-free: 1230-020-4823  
Contacting Dell  
65  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Technical Support website: support.dell.com.cn  
Technical Support E-mail: [email protected]  
Customer Care E-mail: [email protected]  
Technical Support Fax  
592 818 1350  
Technical Support (Dell™ Dimension™ and  
Inspiron™)  
toll-free: 800 858 2969  
Technical Support (OptiPlex™, Latitude™, and  
Dell Precision™)  
toll-free: 800 858 0950  
Technical Support (servers and storage)  
toll-free: 800 858 0960  
toll-free: 800 858 2920  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Technical Support (printers)  
86 592 818 3144  
or toll-free: 800 858 2311  
Customer Care  
toll-free: 800 858 2060  
592 818 1308  
Customer Care Fax  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
General Support  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
980-9-15-3978  
Colombia  
Costa Rica  
General Support  
0800-012-0435  
66  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
22537 2727  
22537 2707  
22537 2714  
22537 2728  
22537 2711  
Customer Care  
Fax  
Tech Fax  
Switchboard  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/dk/da/emaildell/  
Technical Support  
7023 0182  
7023 0184  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Switchboard Fax (Relational)  
Switchboard (Home/Small Business)  
Switchboard Fax (Home/Small Business)  
General Support  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
1-800-148-0530  
toll-free: 999-119  
01-899-753-0777  
Dominican Republic  
Ecuador  
General Support  
General Support  
El Salvador  
General Support  
Finland (Helsinki)  
Website: support.euro.dell.com  
International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/  
Country Code: 358  
City Code: 9  
Technical Support  
Customer Care  
Fax  
09 253 313 60  
09 253 313 38  
09 253 313 99  
09 253 313 00  
Switchboard  
Contacting Dell  
67  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/fr/fr/emaildell/  
Home and Small Business  
Technical Support  
City Codes: (1) (4)  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Customer Care  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
City Code: 6103  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
68  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Greece  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/gr/en/emaildell/  
Technical Support  
International Access Code: 00  
Country Code: 30  
00800-44 14 95 18  
00800-44 14 00 83  
2108129810  
Gold Service Technical Support  
Switchboard  
Gold Service Switchboard  
Sales  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
Guatemala  
Guyana  
General Support  
General Support  
toll-free: 1-877-270-4609  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension and Inspiron)  
2969 3188  
2969 3191  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp™, PowerEdge™,  
PowerConnect™, and PowerVault™)  
2969 3196  
Customer Care  
3416 0910  
3416 0907  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
Technical Support  
3416 0908  
3416 0912  
2969 3105  
India  
1600 33 8045  
1600 33 8044  
1600 33 8046  
Sales (Large Corporate Accounts)  
Sales (Home and Small Business)  
Contacting Dell  
69  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Ireland (Cherrywood)  
International Access Code: 16  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
1850 543 543  
0870 908 0800  
01 204 4014  
01 204 4014  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/Sales Fax  
0870 907 4000  
01 204 0103  
Switchboard  
01 204 4444  
Italy (Milan)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/it/it/emaildell/  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 39  
City Code: 02  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
70  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
City Code: 44  
Technical Support outside of Japan (servers)  
Technical Support (Dimension and Inspiron)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (PDAs, projectors, printers,  
routers)  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside of Japan (PDAs,  
projectors, printers, routers)  
Faxbox Service  
044-556-3490  
044-556-3801  
044-556-4240  
044-556-1465  
044-556-3433  
24-Hour Automated Order Service  
Customer Care  
Business Sales Division (up to 400 employees)  
Preferred Accounts Division Sales (over 400  
employees)  
Large Corporate Accounts Sales (over 3500  
employees)  
044-556-3430  
044-556-1469  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
Switchboard  
044-556-4300  
Korea (Seoul)  
Technical Support  
toll-free: 080-200-3800  
toll-free: 080-200-3600  
604 633 4949  
International Access Code: 001 Sales  
Country Code: 82  
City Code: 2  
Customer Service (Penang, Malaysia)  
Fax  
2194-6202  
Switchboard  
2194-6000  
Technical Support (Electronics and Accessories)  
toll-free: 080-200-3801  
Contacting Dell  
71  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
E-mail: [email protected]  
International Access Code: 00  
Country Code: 352  
Technical Support (Brussels, Belgium)  
Home/Small Business Sales (Brussels, Belgium)  
Corporate Sales (Brussels, Belgium)  
Customer Care (Brussels, Belgium)  
Fax (Brussels, Belgium)  
3420808075  
toll-free: 080016884  
02 481 91 00  
02 481 91 19  
02 481 92 99  
Switchboard (Brussels, Belgium)  
Technical Support  
02 481 91 00  
Macao  
toll-free: 0800 105  
34 160 910  
Country Code: 853  
Customer Service (Xiamen, China)  
Transaction Sales (Xiamen, China)  
Website: support.ap.dell.com  
29 693 115  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 1 800 88 0193  
toll-free: 1 800 88 1306  
toll-free: 1800 88 1386  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
City Code: 4  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
04 633 4949  
Sales  
toll-free: 1 800 88 0553  
72  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Mexico  
Customer Technical Support  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
toll-free: 1-866-278-6822  
001-800-882-1519  
Montserrat  
General Support  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
Website: support.euro.dell.com  
Technical Support  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 43 25  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
Technical Support Fax  
City Code: 20  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
E-mail (New Zealand): [email protected]  
E-mail (Australia): [email protected]  
International Access Code: 00  
Country Code: 64  
Technical Support (for desktop and portable  
computers)  
toll-free: 0800 446 255  
Technical Support (for servers and workstations)  
toll-free: 0800 443 563  
0800 446 255  
Home and Small Business  
Government and Business  
Sales  
0800 444 617  
0800 441 567  
Fax  
0800 441 566  
Nicaragua  
General Support  
001-800-220-1006  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Norway (Lysaker)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/no/no/emaildell/  
Technical Support  
International Access Code: 00  
Country Code: 47  
671 16882  
671 17575  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
231 62298  
671 16800  
Fax Switchboard  
671 16865  
Panama  
General Support  
001-800-507-0962  
0800-50-669  
Peru  
General Support  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
City Code: 22  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/pt/en/emaildell/  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410, 800 300 411,  
800 300 412, or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
General Support  
St. Kitts and Nevis  
St. Lucia  
toll-free: 1-877-441-4731  
1-800-882-1521  
St. Vincent and the Grenadines General Support  
toll-free: 1-877-270-4609  
74  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Singapore (Singapore)  
Website: support.ap.dell.com  
International Access Code: 005 Technical Support (Dimension, Inspiron, and  
toll-free: 1800 394 7430  
toll-free: 1800 394 7488  
toll-free: 1800 394 7478  
Electronics and Accessories)  
Country Code: 65  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
Sales  
604 633 4949  
toll-free: 1 800 394 7425  
Slovakia (Prague)  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 421  
02 5441 5727  
420 22537 2707  
02 5441 8328  
02 5441 8328  
02 5441 7585  
Fax  
Tech Fax  
Switchboard (Sales)  
Website: support.euro.dell.com  
E-mail: [email protected]  
Gold Queue  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7713  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Technical Support  
Customer Care  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Customer Technical Support, Customer Service,  
and Sales (Penang, Malaysia)  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Spain (Madrid)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/es/es/emaildell/  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 34  
City Code: 91  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Customer Care  
Sales  
Switchboard  
Fax  
Corporate  
Technical Support  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Customer Care  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/se/sv/emaildell/  
Technical Support  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
City Code: 8  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Technical Support Fax  
Sales  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: Te[email protected]  
E-mail for French-speaking HSB and Corporate  
Customers: support.euro.dell.com/ch/fr/emaildell/  
City Code: 22  
Technical Support (Home and Small Business)  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
Taiwan  
Website: support.ap.dell.com  
International Access Code: 002 E-mail: [email protected]  
Country Code: 886  
Technical Support (OptiPlex, Latitude, Inspiron,  
Dimension, and Electronics and Accessories)  
toll-free: 00801 86 1011  
toll-free: 00801 60 1256  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Transaction Sales  
toll-free: 00801 65 1228  
toll-free: 00801 65 1227  
Corporate Sales  
Thailand  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell  
toll-free: 1800 0060 07  
toll-free: 1800 0600 09  
Precision)  
Country Code: 66  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Service (Penang, Malaysia)  
Corporate Sales  
604 633 4949  
toll-free: 1800 006 009  
toll-free: 1800 006 006  
1-800-805-8035  
Transaction Sales  
Trinidad/Tobago  
General Support  
General Support  
Turks and Caicos Islands  
toll-free: 1-866-540-3355  
Contacting Dell  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp  
City Code: 1344  
E-mail: [email protected]  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
Technical Support (direct and general)  
Global Accounts Customer Care  
Home and Small Business Customer Care  
Corporate Customer Care  
0870 908 0800  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
Preferred Accounts (500–5000 employees)  
Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Home and Small Business Fax  
General Support  
0870 907 4000  
01344 860 456  
0870 907 4006  
Uruguay  
toll-free: 000-413-598-2521  
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Country (City)  
International Access Code  
Country Code  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Consumer (Home and Home Office)  
Technical Support  
toll-free: 1-800-624-9896  
toll-free: 1-800-624-9897  
toll-free: 1-877-Dellnet  
(1-877-335-5638)  
Customer Service  
DellNet™ Service and Support  
Employee Purchase Program (EPP) Customers  
Financial Services website: www.dellfinancialservices.com  
Financial Services (lease/loans)  
toll-free: 1-800-695-8133  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Printers and Projectors Technical Support  
Public (government, education, and healthcare)  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-822-8965  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
toll-free: 1-800-456-3355  
toll-free: 1-800-234-1490  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
1-877-673-3355  
8001-3605  
Contacting Dell  
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7
Appendix  
U.S. Terms and Conditions of Sale  
These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or  
services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement  
("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of  
this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your  
purchase pursuant to Dell's Total Satisfaction Return Policy.  
(See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned,  
Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I)  
YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE  
AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE  
TRANSACTION.  
1
Other Documents.  
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless  
otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or  
acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at  
http://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.  
2
Payment Terms; Orders; Quotes; Interest.  
Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at  
the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged  
payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's  
sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for  
Dell™-branded systems, which include both hardware and services in one discounted price, allocates the discount off  
list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off  
list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell  
and reserves the right to cancel any orders resulting from such errors.  
3
4
Shipping Charges; Taxes; Title; Risk of Loss.  
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that  
occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during  
shipping by a carrier selected by you is your responsibility. You must notify Dell within 30 days of the date of your  
invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you  
provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the  
Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are  
estimates only. Title to software will remain with the applicable licensor(s).  
Warranties.  
THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND  
AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH  
THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED  
PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL  
Appendix  
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BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL  
MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY  
STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT.  
WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY  
SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE  
ITEM TO BE WARRANTED OR SERVICED.  
5
6
Software.  
All software is provided subject to the license agreement that is part of the software package and you agree that you  
will be bound by such license agreement  
.
Return Policies; Exchanges.  
New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange  
only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or  
exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange.  
You must contact us directly before you attempt to return Product to obtain a Return Material Authorization  
Number for you to include with your return. You must return Product to us in their original or equivalent packaging.  
You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees  
may apply. Dell's return policy for Dell-branded Product can be found at:  
http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be  
found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm  
.
Refurbished Product return policies can be found at:  
http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange  
instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged,  
modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be  
credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or  
individual component prices due to bundled or promotional pricing.  
7
8
Changed or Discontinued Product.  
Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without  
notice to you and this may affect information saved in your online "cart." Dell will ship Product that has the  
functionality and performance of the Product ordered, but changes between what is shipped and what is described in  
a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new,  
equivalent-to-new, or reconditioned.  
Service and Support.  
Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell  
and/or your third-party service provider will provide such service and support to you in the United States in  
accordance with the terms and conditions located at  
http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for  
more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen  
for contact information. Dell and/or the third-party service provider may at their discretion, revise their general and  
optional service and support programs and the terms and conditions that govern them without prior notice to you.  
Dell has no obligation to provide service or support until Dell has received full payment for the Product or  
service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a  
third party and not Dell.  
9
Limitation of Liability.  
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT  
NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS,  
LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF  
SERVICES AND SUPPORT. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DELL WILL NOT BE LIABLE  
FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE  
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POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR  
ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DELL IS NOT LIABLE OR RESPONSIBLE  
FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.  
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET  
FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL  
PURPOSE. DELL IS NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR  
PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT  
RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.  
10 Applicable Law; Not For Resale or Export.  
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree  
and represent that you are buying only for your own internal use only, and not for resale or export. Dell has separate  
terms and conditions governing resale of Product by third parties and transactions outside the United States. Terms  
and conditions for resale are located at: http://www.dell.com/policy/legal/termsofsale.htm.  
11 Governing Law.  
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE  
STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.  
12 Headings.  
The section headings used herein are for convenience of reference only and do not form a part of these terms and  
conditions, and no construction or inference shall be derived there from.  
13 Binding Arbitration.  
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,  
WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,  
INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents,  
employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or  
relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which  
result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties  
who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED  
EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL  
ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at  
http://www.arb-forum.com  
, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the  
dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED  
TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM  
AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This  
transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9  
U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be  
entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing  
fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a  
claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and  
attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys'  
fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing  
party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with  
the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)  
Appendix  
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Limited Warranties and Return Policy  
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)  
Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited  
warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see  
your packing slip or invoice.  
What is covered by this limited warranty?  
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded  
hardware products, including Dell-branded peripheral products.  
What is not covered by this limited warranty?  
This limited warranty does not cover:  
•
Software, including the operating system and software added to the Dell-branded hardware products through our  
factory-integration system, third-party software, or the reloading of software  
•
•
Non-Dell-branded and Solution Provider Direct products and accessories  
Problems that result from:  
–
–
–
–
–
External causes such as accident, abuse, misuse, or problems with electrical power  
Servicing not authorized by Dell  
Usage that is not in accordance with product instructions  
Failure to follow the product instructions or failure to perform preventive maintenance  
Problems caused by using accessories, parts, or components not supplied by Dell  
•
•
Products with missing or altered Service Tags or serial numbers  
Products for which Dell has not received payment  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S  
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND  
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED  
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES  
AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE  
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR  
PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER  
THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON  
HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.  
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED  
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT  
LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR  
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE  
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.  
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR  
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.  
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How long does this limited warranty last?  
This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following  
Dell-branded hardware:  
•
•
•
•
Portable computer batteries carry a 1-year limited warranty.  
Projector lamps carry a 90-day limited warranty.  
Memory carries a lifetime limited warranty.  
Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™  
computer to which the monitor will be connected.  
•
•
PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty.  
Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited  
warranty for reconditioned parts or, for both new and reconditioned parts, the remainder of the warranty for the  
Dell computer on which such parts are installed.  
The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period  
is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited  
warranties, at its discretion, but any changes will not be retroactive.  
What do I do if I need warranty service?  
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell  
Service Tag or order number available.  
Web Support  
support.dell.com/ContactUs/ContactUsHome.aspx?c  
=us&l=en&s=gen  
Individual Home Consumers:  
Technical Support  
U.S. Only  
1-800-624-9896  
1-800-624-9897  
Customer Service  
Individual Home Consumers who purchased through an  
Employee Purchase Program:  
Technical Support and Customer Service  
Home and Small Business Commercial Customers:  
Technical Support and Customer Service  
1-800-822-8965  
1-800-456-3355  
Medium, Large, or Global Commercial Customers,  
Healthcare Customers, and Value-Added Resellers (VARs):  
Technical Support and Customer Service  
Government and Education Customers:  
Technical Support and Customer Service  
Dell-Branded Memory  
1-877-459-7278  
1-877-459-7278  
1-888-363-5150  
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What will Dell do?  
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days  
of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware  
products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product,  
we will replace it with a comparable product that is new or refurbished.  
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You  
must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the  
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement  
products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States  
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.  
If we determine that the issue is not covered under this warranty, we will notify you and inform you of service  
alternatives that are available to you on a fee basis.  
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage  
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as  
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost  
or corrupted data; or damaged or lost removable media.  
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with  
new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card  
number at the time you request a replacement part, but we will not charge you for the replacement part as long as you  
return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original  
part within 30 days, we will charge to your credit card the then-current standard price for that part.  
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S.  
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping  
container with each replacement part for your use in returning the replaced part to us.  
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the  
product(s). We are not responsible for lost or corrupted data.  
What if I purchased a service contract?  
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer  
to that contract for details on how to obtain service.  
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract  
for details on how to obtain service.  
How will you fix my product?  
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building  
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell,  
some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement  
parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all  
parts removed from repaired products.  
May I transfer the limited warranty?  
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the  
transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by  
going to Dell's website:  
•
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm  
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•
•
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to  
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm  
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased  
through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm  
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.  
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and  
conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at  
www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the  
accuracy of the listings of products you purchase from a third party.  
Total Satisfaction Return Policy (U.S. Only)  
We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we  
offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.  
Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the  
purchase price paid, less shipping and handling and applicable return fees as follows:  
New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,  
peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be  
returned within twenty-one (21) days from the date on the packing slip or invoice.  
Exclusions from the foregoing return policy:  
•
New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape  
libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new  
PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may  
only be returned within fourteen (14) days from the date on the packing slip or invoice.  
•
•
Application software or an operating system that has been installed by Dell may not be returned unless you return  
the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your  
purchase, you may not return application software or an operating system).  
Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example:  
televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless  
cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals"  
or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing  
slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.  
•
Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries,  
enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any  
non-Dell-customized hardware and/or software product(s) may not be returned at any time.  
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished  
PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the  
packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be  
returned within fourteen (14) days of the date on the packing slip or invoice.  
How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization  
Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return  
Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer  
documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for  
obtaining customer assistance.  
Appendix  
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You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization  
Number. You must also return the products to Dell in their original packaging, in as-new condition along with any  
media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and  
insure the shipment or accept the risk of loss or damage during shipment.  
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage  
device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as  
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost  
or corrupted data; or damaged or lost removable media.  
Dell™ Printer Consumables Limited Warranties  
The following section describes the limited warranty for printer consumables (ink cartridges, toner cartridges, photo  
print packs, and photo paper) for Dell-branded printers, for the U.S.  
Consumables Limited Warranty (U.S. Only)  
Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that they will be free from defects  
in material and workmanship for the life of the cartridge and that for genuine Dell-branded ink cartridges, photo print  
packs and photo paper, they will be free from defects in material and workmanship for two years beginning on the date  
of invoice. If this product proves defective in either material or workmanship, it will be replaced without charge during  
the limited warranty period if returned to Dell. You must first call our toll-free number to get your return authorization.  
In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has  
been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the  
cartridge purchase cost, at Dell’s sole option. This limited warranty does not apply to ink or toner cartridges that have  
been refilled or improperly stored or due to problems resulting from misuse, abuse, accident, neglect, mishandling,  
incorrect environments, or wear from ordinary use.  
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS  
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL’S RESPONSIBILITY  
FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN  
THIS WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES  
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND  
CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S.  
CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT  
LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR  
A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO  
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD  
HAS EXPIRED. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN  
IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR  
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY COVERAGE  
TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.  
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED  
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,  
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR  
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL’S  
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE  
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.  
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL,  
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION  
MAY NOT APPLY TO YOU.  
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Export Regulations  
Customer acknowledges that these Products, which may include technology and software, are subject to the customs  
and export control laws and regulations of the United States (“U.S.”) and may also be subject to the customs and export  
laws and regulations of the country in which the Products are manufactured and/or received. Customer agrees to abide  
by those laws and regulations. Further, under U.S. law, the Products may not be sold, leased or otherwise transferred to  
restricted end-users or to restricted countries. In addition, the Products may not be sold, leased or otherwise transferred  
to, or utilized by an end-user engaged in activities related to weapons of mass destruction, including without limitation,  
activities related to the design, development, production or use of nuclear weapons, materials, or facilities, missiles or  
the support of missile projects, and chemical or biological weapons.  
Dell™ Software License Agreement  
This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that  
is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer  
or owner of the software (collectively the "Software"). This agreement is not for the sale of Software or any other  
intellectual property. All title and intellectual property rights in and to Software is owned by the manufacturer or owner  
of the Software. All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the  
Software. By opening or breaking the seal on the Software packet(s), installing or downloading the Software, or using the  
Software that has been preloaded or is embedded in your product, you agree to be bound by the terms of this agreement.  
If you do not agree to these terms, promptly return all Software items (disks, written materials, and packaging) and  
delete any preloaded or embedded Software.  
You may use one copy of the Software on only one product at a time. If you have multiple licenses for the Software, you  
may use as many copies at any time as you have licenses. "Use" means loading the Software in temporary memory or  
permanent storage on the product. Installation on a network server solely for distribution to other products is not "use"  
if (but only if) you have a separate license for each product to which the Software is distributed. You must ensure that  
the number of persons using the Software installed on a network server does not exceed the number of licenses that you  
have. If the number of users of Software installed on a network server will exceed the number of licenses, you must  
purchase additional licenses until the number of licenses equals the number of users before allowing additional users to  
use the Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected  
by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate  
with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software. The  
audit will be limited to verification of your compliance with the terms of this agreement.  
The Software is protected by United States copyright laws and international treaties. You may make one copy of the  
Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for  
backup or archival purposes. You may not rent or lease the Software or copy the written materials accompanying the  
Software, but you may transfer the Software and all accompanying materials on a permanent basis as part of a sale or  
transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof. Any transfer must  
include the most recent update and all prior versions. You may not reverse engineer, decompile, or disassemble the  
Software. If the package accompanying your product contains compact discs, 3.5", and/or 5.25" disks, you may use only  
the disks appropriate for your product. You may not use the disks on another computer or network, or loan, rent, lease, or  
transfer them to another user except as permitted by this agreement.  
Limited Warranty  
Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for  
ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied  
warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits  
on the duration of an implied warranty, so this limitation may not apply to you. The entire liability of Dell and its  
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suppliers, and your exclusive remedy, shall be (a) return of the price paid for the Software or (b) replacement of any disk  
not meeting this warranty that is sent with a return authorization number to Dell, at your cost and risk. This limited  
warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by  
someone other than Dell. Any replacement disk is warranted for the remaining original warranty period or thirty  
(30) days, whichever is longer.  
Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software  
will be uninterrupted or error free. You assume responsibility for selecting the Software to achieve your intended results  
and for the use and results obtained from the Software.  
DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR  
IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN  
MATERIALS. This limited warranty gives you specific legal rights; you may have others, which vary from jurisdiction to  
jurisdiction.  
IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER  
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS  
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF  
USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH  
DAMAGES. Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or  
incidental damages, the above limitation may not apply to you.  
U.S. Government Restricted Rights  
The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of  
"commercial computer software" and "commercial computer software documentation" as such terms are used in 48  
C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end  
users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell  
Products, L.P., One Dell Way, Round Rock, Texas 78682.  
General  
This license is effective until terminated. It will terminate upon the conditions set forth above or if you fail to comply  
with any of its terms. Upon termination, you agree that the Software and accompanying materials, and all copies  
thereof, will be destroyed. This agreement is governed by the laws of the State of Texas. Each provision of this  
agreement is severable. If a provision is found to be unenforceable, this finding does not affect the enforceability of the  
remaining provisions, terms, or conditions of this agreement. This agreement is binding on successors and assigns. Dell  
agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the  
Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to  
you. You acknowledge that you have read this agreement, that you understand it, that you agree to be bound by its  
terms, and that this is the complete and exclusive statement of the agreement between you and Dell regarding the  
Software.  
Regulatory Notices  
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal  
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or  
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not  
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal  
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,  
including computers, contribute to the electromagnetic environment.  
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Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the  
electronic environment. While this product has been designed and determined to be compliant with regulatory agency  
limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does  
cause interference with radio communications services, which can be determined by turning the equipment off and on,  
you are encouraged to try to correct the interference by one or more of the following measures:  
•
•
•
•
Reorient the receiving antenna.  
Relocate the product with respect to the receiver.  
Move the product away from the receiver.  
Plug the product into a different outlet so that the product and the receiver are on different branch circuits.  
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional  
suggestions.  
Dell™ products are designed, tested, and classified for their intended electromagnetic environment. These  
electromagnetic environment classifications generally refer to the following harmonized definitions:  
•
•
Class A is typically for business or industrial environments.  
Class B is typically for residential environments.  
Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices,  
monitors, and so on, that are integrated into or connected to the product should match the electromagnetic  
environment classification of the product.  
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce  
the possibility of interference with radio communications services. Using shielded cables ensures that you maintain  
the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a  
cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at  
www.dell.com/supplies.  
Most Dell products are classified for Class B environments. However, the inclusion of certain options may change the  
rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device,  
see the following sections specific for each regulatory agency. Each section provides country-specific Electromagnetic  
Compatibility/EMI, telecommunications, wireless, or product safety information.  
FCC Notices (U.S. Only)  
For FCC information, see the appropriate documentation for your product: Dell printer User’s Guide.  
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Index  
Print head order, 59  
Print head programming, 59  
Print head short, 59  
Print incomplete, 59  
Unlock scanner, 59  
A
D
Advanced tab, 44  
Dell  
contacting, 61  
aligning ink cartridges, 53  
Dell All-In-One Center  
accessing, 42  
Copy section, 42  
Preview section, 42  
Productivity Tools, 42  
Scan section, 42  
using, 41  
B
F
borderless printing, 25  
faxing, 35  
buttons, operator panel  
Cancel, 15  
down arrow, 14  
Power, 14  
Dell Picture Studio v2.0  
using, 45  
G
glossy paper  
loading, 21  
C
E
greeting cards  
loading, 21  
Cancel button, 15  
e-mail  
cards  
document, 34  
scanned image, 34  
loading, 21  
I
cartridges, ink  
aligning, 53  
replacing, 49  
envelopes  
loading, 20  
index cards  
loading, 21  
error message  
cleaning  
ink cartridge nozzles, 54  
Color TSR error, 59  
Incorrect home position, 59  
Incorrect print head, 59  
Ink Low, 58  
Missing print head, 59  
Mono TSR error, 59  
Paper jam, 59  
ink cartridges  
aligning, 53  
cleaning, 54  
replacing, 49  
copies, 26  
copying  
operator panel, 26  
software, 27  
Ink Low message, 58  
iron-on transfers  
loading, 21  
Paper tray empty, 59  
Print carrier stall, 59  
Index  
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uninstalling, 47  
L
O
specialty media  
cards, 21  
envelopes, 20  
glossy, 21  
greeting cards, 21  
index cards, 21  
iron-on transfers, 21  
photo cards, 21  
photo paper, 21  
postcards, 21  
loading  
cards, 21  
envelopes, 20  
greeting cards, 21  
index cards, 21  
iron-on transfers, 21  
photo cards, 21  
photo paper, 21  
postcards, 21  
operator panel  
copying with, 26  
using, 14  
P
paper exit tray, 12  
Paper jam message, 59  
Paper tray empty message, 59  
transparencies, 21  
transparencies, 21  
paper type sensor, 17  
turning off, 18  
support  
contacting Dell, 61  
M
photo cards  
loading, 21  
Maintenance tab, 44  
messages, error  
photo paper  
loading, 21  
T
Color TSR error, 59  
Incorrect home position, 59  
Incorrect print head, 59  
Ink Low, 58  
Missing print head, 59  
Mono TSR error, 59  
Paper jam, 59  
troubleshooting  
photos  
printing, 24  
ink low message, 58  
paper out message, 59  
PictBridge, 26  
postcards  
loading, 21  
Paper tray empty, 59  
Print carrier stall, 59  
Print head order, 59  
Print head programming, 59  
Print head short, 59  
Print incomplete, 59  
Unlock scanner, 59  
Print Setup tab, 44  
Printing Preferences  
accessing, 43  
Advanced tab, 44  
Maintenance tab, 44  
Print Setup tab, 44  
multiple copies, 44  
S
software  
N
Dell All-In-One Center, 41  
Printing Preferences, 43  
reinstalling, 47  
nozzles, ink cartridge  
cleaning, 54  
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