VoIP Singlewire-enabled
Ceiling Speaker
Operations Guide
Part Number
011102*, RAL 9002, Gray White, Standard
011103, RAL 9003, Signal White, Optional
*Replaces the 011065 number.
Document Part #930320C
for Firmware Version 1.2.1
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601
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Revision History
Revision
Date Released Description of Changes
A
B
12/18/2009
5/27/2010
This is the first release of the manual.
Adds information about the following 01 numbers:
011102*, RAL 9002, Gray White, Standard
011103, RAL 9003, Signal White, Optional
*Replaces the 011065 number.
C
6/25/2010
Updates firmware version to 1.2.1.
new 01 part numbers for the auxiliary speaker.
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Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
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Pictorial Alert Icons
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
GENERAL ALERT
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
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Abbreviations and Terms
Abbreviation or Term
Definition
A-law
A standard companding algorithm, used in European digital
communications systems to optimize, i.e., modify, the dynamic range of an
analog signal for digitizing.
AVP
Audio Video Profile
Cat 5
DHCP
LAN
TIA/EIA-568-B Category 5
Dynamic Host Configuration Protocol
Local Area Network
LED
Light Emitting Diode
Mbps
NTP
Megabytes per Second.
Network Time Protocol
PBX
Private Branch Exchange
PoE
Power over Ethernet (as per IEEE 802.3af standard)
Real-time Transport Protocol
Reset Test Function Management
Two-way communication enabled
Trivial File Transfer Protocol
RTP
RTFM
Talkback
TFTP
u-law
UC
A companding algorithm, primarily used in the digital telecommunication
Unified Communications
VoIP
Voice over Internet Protocol
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i
Contents
1.1 How to Identify This Product ..............................................................................................................2
1.4 Supported Protocols ..............................................................................................................................4
1.5 Product Specifications ...........................................................................................................................4
1.6 Dimensions .............................................................................................................................................5
2.2 Device Configuration ............................................................................................................................7
2.2.1 Connect Power to the Speaker ..................................................................................................7
2.2.2 Installation Options ..................................................................................................................10
2.2.3 Confirm that the Speaker is Operational and Linked to the Network .............................12
2.2.4 Confirm the IP Address, Test the Audio, and Check the Volume .....................................13
2.2.5 Adjust the Volume ....................................................................................................................14
2.2.6 How to Set the Factory Default Settings ................................................................................15
2.3 Configure the Speaker Parameters ...................................................................................................16
2.3.1 Log in to the Configuration Home Page ................................................................................17
2.4.1 Reboot the Singlewire-enabled Speaker ................................................................................22
A.1 Mount the Speaker .............................................................................................................................29
B.1 Set up a TFTP Server ...........................................................................................................................32
B.1.1 In a LINUX Environment ........................................................................................................32
B.1.2 In a Windows Environment ...................................................................................................32
C.1 Frequently Asked Questions (FAQ) .................................................................................................33
C.2 Documentation ....................................................................................................................................33
C.3 Contact Information ............................................................................................................................34
C.4 Warranty ...............................................................................................................................................34
C.4.1 Warranty & RMA Returns within the United States ...........................................................35
C.4.2 Warranty & RMA Returns Outside of the United States ....................................................35
C.4.4 Return and Restocking Policy ................................................................................................35
C.4.5 Warranty and RMA Returns Page .........................................................................................35
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1
1 Product Overview
The CyberData Singlewire-enabled Speaker is a Power-over-Ethernet (PoE 802.3af) and Voice-over-
IP (VoIP) public address loudspeaker that easily connects into existing local area networks with a
single CAT5 cable connection. The speaker is compatible with Singlewire's InformaCast software. Its
small footprint and low height allows the speaker to be discretely mounted almost anywhere.
Note The version of InformaCast needs to be 4.0 or higher.
Note Prior to installation, create a plan for the locations of your speakers.
General Alert
Consult local building and electrical code requirements prior to installation.
GENERAL ALERT
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Product Overview 2
How to Identify This Product
1.1 How to Identify This Product
To identify the VoIP Singlewire-enabled Ceiling Speaker, look for a model number label similar to
•
•
011102*, RAL 9002, Gray White, Standard Color
011103, RAL 9003, Signal White, Optional Color
*Replaces 011065.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
SPEAKER,V2,VoIP INDOOR PAGING,
CEILING/WALL MNT,SINGLEWIRE
011102A / 021037G
102000001
Model number
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Product Overview 3
Installation
1.2 Installation
Figure 1-2 illustrates a typical configurations for the Singlewire-enabled Speaker.
Figure 1-2. Typical Installation
802.3af Compliant Ethernet Switch
1
2
3
4
5
6
IP Phone
InformaCast Server
Clock Kit
Speaker
Speaker
See the following sections for other installation options:
●
●
●
1.3 Product Features
●
●
●
●
Web-based firmware upgradeable
Small footprint
High efficiency speaker driver
PoE 802.3af Enabled (Powered-over-
Ethernet)
●
●
Network and external speaker volume
control
Auto detect for CyberData Clock kit
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Product Overview 4
Supported Protocols
1.4 Supported Protocols
The Singlewire-enabled Speaker supports:
Multicast
DHCP Client
•
•
Dynamically assigns IP addresses in addition to the option to use static addressing.
•
•
InformaCast Version 4.0 and greater
TFTP Client
Facilitates Web-based firmware upgrades of the latest speaker capabilities.
•
•
RTP
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.5 Product Specifications
Category
Specification
Sensitivity
96dB/1W/1M S.P. Level
Output
10 Watts Peak Power
Operating temperature
Port baud rate
Protocol
-30 to 55 C (-22 to 131 F)
10/100 Mbps
Singlewire InformaCast 4.0 and higher
Power Input
Payload types
Regulatory compliance
Warranty
PoE 802.3af (as per IEEE 802.3af standard from a UL listed power source)
G711, A-law and µ-law
FCC Class B, CE
2 years limited
Dimensions
Weight
9” x 2.4”
2.8 lbs./shipping weight of 3.8 lbs.
(1.3 kg/shipping weight of 1.7 kg)
011102
Part number
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Product Overview 5
Dimensions
1.6 Dimensions
Figure 1-3 shows the dimensions for the Singlewire-enabled Speaker.
Figure 1-3. Dimensions
9.0 [229]
Dimensions are in Inches [Millimeter]
3.0 [75]
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2 Installing the Singlewire-enabled Speaker
2.1 Parts List
mounting.
Note The installation template for the Singlewire-enabled Speaker is located on the Installation
Quick Reference Guide that is included in the packaging with each speaker.
Table 2-1. Parts
Quantity
Part Name
Illustration
1
Singlewire-enabled Speaker Assembly
1
Installation Quick Reference Guide
1
Speaker Mounting Accessory Kit
(Part #070054A)
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Installing the Singlewire-enabled Speaker 7
Device Configuration
2.2 Device Configuration
Set up and configure each speaker before you mount it.
CyberData delivers each speaker with the following factory default values:
Table 2-2. Factory Network Default Settings—Default of Network
Parameter
Factory Default Setting
DHCP
IP Addressing
a
IP Address
10.10.10.10
admin
Web Access Username
Web Access Password
admin
a
Subnet Mask
255.0.0.0
10.0.0.1
a
Default Gateway
a. Default if there is not a DHCP server present.
2.2.1 Connect Power to the Speaker
2.2.1.1 Singlewire-enabled Speaker to a 802.3af Compliant PoE Switch
Figure 2-4 illustrates how to connect the Singlewire-enabled Speaker to a 802.3af compliant PoE
switch via a Cat 5 Ethernet cable.
Figure 2-4. Singlewire-enabled Speaker to a 802.3af Compliant PoE Switch
Cat 5 Ethernet cable
802.3af Switch Class “0”
Speaker
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Installing the Singlewire-enabled Speaker 8
Device Configuration
2.2.1.2 Singlewire-enabled Speaker (with PoE Injector) to a 802.3af Compliant PoE
Switch
In Figure 2-5, if a PoE switch is not available, you will need a PoE Injector, part #010867A (ordered
separately). A PoE Injector is a power supply solution for those who have a standard Non PoE
Switch.
Figure 2-5. Singlewire-enabled Speaker Speaker (with PoE Injector) to a Non PoE Switch
PoE Injector (Part #010867A)
Cat 5 Ethernet cable
Non PoE Switch
Speaker
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Installing the Singlewire-enabled Speaker 9
Device Configuration
2.2.1.3 Running the Singlewire-enabled Speaker with Auxiliary Power
Network connection or from an external source.
Figure 2-6. Running the V2 Speaker with Auxiliary Power
Speaker
POWER IN +
12-14 VDC
GND
AUX SPEAKER (-)
AUX SPEAKER (+)
GND
(+12VDC 500mA)
POWER GND
LINE OUT GND
LINE OUT (+)
+5 VDC
AC adaptor
12-14 VDC @ 3 Amps
J9
J10
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Installing the Singlewire-enabled Speaker 10
Device Configuration
2.2.2 Installation Options
Speaker.
2.2.2.1 Singlewire-enabled Speaker with Extra Speaker Connection
analog speaker. While the total speaker wattage is the same, by connecting a low cost analog
speaker, additional coverage can be realized.
Speaker Setup
When using the second speaker connection, the digital volume control needs to be set to less than
level 8 while making pages. Some adjustment of this value may be required depending on the
specific PoE switch.
Figure 2-7. Singlewire-enabled Speaker with Extra Speaker Connection
Speaker
12 gauge wire and
a maximum length
8 Ohm Analog Speaker
of 20 feet
POWER IN +
(+12VDC 500mA)
AUX SPEAKER (-)
AUX SPEAKER (+)
GND
POWER GND
(Part #011120, RAL 9002)
(Part #011121, RAL 9003)
LINE OUT GND
LINE OUT (+)
+5 VDC
J9
J10
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Installing the Singlewire-enabled Speaker 11
Device Configuration
2.2.2.2 Singlewire-enabled Speaker with Line Out
connected directly to an auxiliary amplifier to drive additional horns or speakers. This is done
through the line-out connection.
Figure 2-8. Singlewire-enabled Speaker with Line Out
Line Out:
Output Signal Amplitudes 2.0 VPP maximum
Output Level +2dBm nominal
Total Harmonic Distortion 0.5% maximum
Output Impedance 10k ohm
Speaker
Office area in Factory
POWER IN +
AUX SPEAKER (-)
AUX SPEAKER (+)
GND
(+12VDC 500mA)
POWER GND
LINE OUT GND
LINE OUT (+)
+5 VDC
Amplifier
J9
J10
Factory Floor
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Installing the Singlewire-enabled Speaker 12
Device Configuration
2.2.3 Confirm that the Speaker is Operational and Linked to the Network
After connecting the speaker to the 802.3af compliant Ethernet hub, the LEDs on the speaker face
confirm that the speaker is operational and linked to the network.
Figure 2-9. Status and Activity LEDs
Network
Link/Activity
(Yellow)
Speaker
Status
(Green)
2.2.3.1 Status LED
After supplying power to the speaker:
1. The green power/status LED and the yellow network LED comes on immediately.
2. After about 23 seconds with a static IP address (or 27 seconds if the board is set to use DHCP),
the green LED will blink twice to indicate that the board is fully booted.
Note If the board is set to use DHCP and there is not a DHCP server available on the network, it
will try five times with a three second delay between tries and eventually fall back to the
programmed static IP address (by default 10.10.10.10). This process will take approximately
80 seconds.
2.2.3.2 Link LED
●
●
The Link LED is illuminated when the network link to the speaker is established.
The Link LED blinks to indicate network traffic.
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Installing the Singlewire-enabled Speaker 13
Device Configuration
2.2.4 Confirm the IP Address, Test the Audio, and Check the Volume
2.2.4.1 Reset Test Function Management (RTFM) Switch
When the speaker is operational and linked to the network, use the Reset Test Function
speaker’s IP Address, test that the audio is working, and check the volume.
Figure 2-10. RTFM Switch
RTFM switch
To announce a speaker’s current IP address:
1. Press and release the RTFM switch within a five second window.
2. When you hear the IP address announcement, check the speaker volume.
Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or
default to 10.10.10.10 if a DHCP server is not present).
Note Pressing and holding the RTFM switch for longer than five seconds will restore the speaker
to the factory default settings.
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Installing the Singlewire-enabled Speaker 14
Device Configuration
2.2.5 Adjust the Volume
Note The Singlewire-enabled Speaker has two volume controls: Networked-based (as controlled
by the Singlewire protocol from InformaCast) and External (volume knob).
Figure 2-11. Volume Control
Volume control dial
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Installing the Singlewire-enabled Speaker 15
Device Configuration
2.2.6 How to Set the Factory Default Settings
2.2.6.1 RTFM Switch
When the speaker is operational and linked to the network, use the Reset Test Function
Figure 2-12. RTFM Switch
RTFM switch
To set the factory default settings:
1. Press and hold the RTFM switch for more than five seconds.
2. The speaker announces that it is restoring the factory default settings.
Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or
default to 10.10.10.10 if a DHCP server is not present).
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Installing the Singlewire-enabled Speaker 16
Configure the Speaker Parameters
2.3 Configure the Speaker Parameters
To configure the speaker online, use a standard web browser.
Configuration of the speaker is taken care of by the InformaCast server. If an InformaCast server can
Table 2-3. Factory Network Default Settings—Default of Network
Parameter
Factory Default Setting
DHCP
IP Addressing
a
IP Address
10.10.10.10
admin
Web Access Username
Web Access Password
admin
a
Subnet Mask
255.0.0.0
10.0.0.1
a
Default Gateway
a. Default if there is not a DHCP server present.
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Installing the Singlewire-enabled Speaker 17
Configure the Speaker Parameters
2.3.1 Log in to the Configuration Home Page
1. Open your browser to the Singlewire-enabled Speaker IP address. This can be found within the
InformaCast Server Test Menu.
Note If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note Make sure that the PC is on the same IP network as the Singlewire-enabled Speaker.
2. When prompted, use the following default Web Access Username and Web Access Password
Web Access Username: admin
Web Access Password: admin
Figure 2-13. Home Page
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Installing the Singlewire-enabled Speaker 18
Configure the Speaker Parameters
Table 2-4. Home Page Overview
Web Page Item
Description
Device Settings
Change Username
Change Password
Re-enter Password
Type in this field to change the username (25 character limit).
Type in this field to change the password (19 character limit).
Type the password again in this field to confirm the new password
(19 character limit).
Current Settings
Serial Number
Mac Address
Shows the device serial number.
Shows the device Mac address.
Firmware Version
IP Addressing
IP Address
Shows the current firmware version.
Shows the current IP addressing setting (DHCP or Static).
Shows the current IP address.
Subnet Mask
Shows the current subnet mask address.
Shows the current DNS Server 1 address.
Shows the current DNS Server 2 address.
Shows the boot time.
DNS Server 1
DNS Server 2
Boot Time
Current Time
Shows the current time.
InformaCast Server
Configuration File
B’casts Accepted
B’casts Rejected
B’casts Rejected
RTP Packets Rx’d
Clock Status
Shows the InformaCast Server IP address.
Shows the configuration file.
Shows the number of B’casts accepted.
Shows the number of B’casts rejected.
Shows the number of active B’casts.
Shows the number of RTP packets Rx’d.
Shows the current clock status.
Clock Firmware
Shows the current clock firmware version.
Link to the Home page.
Link to the Update Firmware page.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
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Installing the Singlewire-enabled Speaker 19
Configure the Speaker Parameters
2.4 Upgrade the Firmware and Reboot the Singlewire-
enabled Speaker
To upload the Singlewire-enabled Speaker firmware from your PC:
1. Set up a TFTP server.
If you do not already have a TFTP server running on your network, see Appendix B, "Setting up
2. Retrieve the latest Singlewire-enabled Speaker firmware from the Singlewire-enabled Speaker
Downloads page at:
3. Unzip the Singlewire-enabled Speaker version file. This file may contain the following:
•
•
Firmware file
Release notes
4. Copy the firmware files to be upgraded to the appropriate TFTP server directory:
•
•
c:\tftp-root\for Windows
/tftpboot/for Linux
5. Log in to the Singlewire-enabled Speaker home page as instructed in Section 2.3.1, "Log in to the
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Installing the Singlewire-enabled Speaker 20
Configure the Speaker Parameters
Figure 2-14. Firmware Upgrade Page
7. Enter the IP address of your TFTP server into the TFTP Server IP parameter field.
8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field.
For example, kernel filename 201-image-spk-sip.bin.
9. Click Upload File.
Note This starts the upload process. Once the Singlewire-enabled Speaker has uploaded the file,
the Uploading Firmware countdown page appears, indicating that the firmware is being
written to flash. The Singlewire-enabled Speaker will automatically reboot when the upload
is complete. When the countdown finishes, the Upgrade Firmware page will refresh. The
uploaded firmware filename should be displayed in the system configuration (indicating
successful upload and reboot).
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Installing the Singlewire-enabled Speaker 21
Configure the Speaker Parameters
Table 2-5. Firmware Upgrade Parameters
Web Page Item
Description
Firmware Version
TFTP Server IP address
Shows the current firmware version.
Enter the IP address of your TFTP server into the TFTP
Server IP parameter field (15 character limit).
New Filename
Use this field to enter the new file name for the kernel or
application firmware file that you are uploading
(25 character limit).
Link to the Home page.
Link to the Update Firmware page.
Click on the Submit button to automatically upload the
selected firmware and reboot the system.
Click on the Reboot button to reboot the system.
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Installing the Singlewire-enabled Speaker 22
Configure the Speaker Parameters
2.4.1 Reboot the Singlewire-enabled Speaker
To reboot a Singlewire-enabled Speaker, log in to the web page as instructed in Section 2.3.1, "Log in
Figure 2-15. Reboot System Section
Reboot
2. Click Reboot. A normal restart will occur and you will see the following Reboot page.
Figure 2-16. Reboot Page
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Installing the Singlewire-enabled Speaker 23
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
2.5 Identifying and Testing a Ceiling Speaker when Using
InformaCast 4.0 or Later
This section describes the basic process for identifying and testing the CyberData IP Ceiling speaker
when using Singlewire's InformaCast software version 4.0 or later.
Note If you have questions or need help, please consult your InformaCast documentation and or
contact the CyberData support team.
Note CyberData's support is limited to IP endpoint functionality when used with an InformaCast
system.
To add the Singlewire-enabled Speaker to the InformaCast server:
1. Click Edit IP Speakers on the Main Screen of the Singlewire Informacast Server Web
Interface.
Figure 2-17. Main Screen of the Singlewire InformaCast Server Web Interface
Edit IP Speakers
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Installing the Singlewire-enabled Speaker 24
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
2. On the IP Speaker Configuration page, InformaCast will indicate that it has detected new
speakers. Click View.
Figure 2-18. IP Speaker Configuration Page
View
InformaCast has detected new speakers.
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Installing the Singlewire-enabled Speaker 25
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
3. The IP Speaker Configuration page will show four newly detected speakers. Click Test.
Figure 2-19. IP Speaker Configuration Page
Test
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Installing the Singlewire-enabled Speaker 26
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
4. On the Test IP Speaker page, Enter a number into the Test duration field.
5. Click Test.
6. You will hear a tone from the speaker being testing.
7. After the test, click Cancel to return to the IP Configuration page.
Figure 2-20. Test IP Speaker Page
Test duration
View Speaker’s Status Page
Cancel
Test
Note When viewing the speaker's status page via Informacast, Informacast links to the wrong
port and path.
Informacast expects our speaker's status page to be at:
The status page is actually at:
Therefore, if a user clicks the link to view the status page and is directed to:
The user will need to edit the url in the address bar to:
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Installing the Singlewire-enabled Speaker 27
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
8. On the IP Speaker Configuration page, Click Add to add a speaker to the InformaCast server.
Figure 2-21. IP Configuration Page
Add
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Installing the Singlewire-enabled Speaker 28
Identifying and Testing a Ceiling Speaker when Using InformaCast 4.0 or Later
9. On the Add IP Speaker page, Fill out appropriate fields and click Add.
Figure 2-22. Add IP Speaker Page
Add
Your speaker is now registered to the InformaCast server. You now can configure this device as part
of the InformaCast system setup as required.
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29
Appendix A: Mounting the Speaker
A.1 Mount the Speaker
Before you mount the speaker, make sure that you have received all the parts for each speaker. Refer
Table A-1. Drop Ceiling Mounting Components (Part of the Accessory Kit)
Quantity
Part Name
Illustration
3
#8 Nylon Thumb Nuts
3
3
#8 Fender Washers
8-32 x 1 1/4" Mounting Screws
Table A-2. Drywall Mounting Components (Part of the Accessory Kit)
Quantity
Part Name
Illustration
3
Plastic Ribbed Anchors
3
#8 Sheet Metal Screws
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Mount the Speaker
To mount the speaker:
template is located on the back page of the Installation Quick Reference Guide that is delivered
with each speaker.
Figure A-1. VoIP Speaker Assembly
Dry Wall Mounting Kit
Plastic Ribberd Anchor (3x)
#8 Nylon Thumb Nut (3x)
#8 Fender Washer (3x)
*Ceiling Tile or Dry Wall
*Optional Reinforcement Mount
P/N: 010991A (Sold Seperately)
Template
Speaker Assembly
Dry Wall Mounting Kit
#6 Screw (3x)
Ceiling Mounting Screw
#8-32x1 1/4" (3X)
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Mount the Speaker
3. At this point:
•
For drop ceiling mounting, position the VoIP SPEAKER ASSEMBLY in the ceiling so that its
screw holes align with those you prepared.
•
For drywall mounting, place the three PLASTIC RIBBED ANCHORS in the holes you
prepared, and position the VoIP SPEAKER ASSEMBLY over them, aligning the screw
holes in the assembly with the anchors.
4. To fasten the speaker:
For drop ceiling mounting, use the three 8-32 x 1 1/4" MOUNTING SCREWS, #8 NYLON
THUMB NUTS, and #8 FENDER WASHERS to secure the speaker.
•
Note For weak ceiling tile, CyberData offers a reinforcing mount (CyberData part number
010991A).
•
For drywall mounting, use the three #8 SHEET METAL SCREWS to secure the speaker.
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Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Upgrading the firmware requires a TFTP server on which you access the Web interface where you
can upload the firmware files.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
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Appendix C: Troubleshooting/Technical
Support
C.1 Frequently Asked Questions (FAQ)
To see a list of frequently asked questions, go to the following URL:
C.2 Documentation
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by going to the following URL:
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Contact Information
C.3 Contact Information
Contact
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
USA
Phone: 800-CYBERDATA (800-292-3732)
Fax: 831-373-4193
Sales
Sales 831-373-2601 Extension 334
Technical
Support
Phone: 831-373-2601 Extension 333
Returned
Materials
To return the product, contact the CyberData Returned Materials Authorization (RMA) department
at:
Authorization
Phone: 831-373-2601, Extension 136
Email: [email protected]
When returning a product to CyberData, an approved CyberData RMA number must be printed on
the outside of the original shipping package. No product will be accepted for return without an
approved RMA number. Send the product, in its original package, to the following address:
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
Attention: RMA "your RMA number"
RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA
Status form at the following web address:
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail within the warranty period, CyberData will
repair or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of
the product will be assessed. Repairs that are in warranty but are damaged by improper
modifications or abuse, will be charged at the out-of-warranty rate. Products shipped to CyberData,
both in and out-of-warranty, are shipped at the expense of the customer. Shipping charges for
repaired products shipped back to the customer by CyberData, will be paid by CyberData.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
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Warranty
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to be
returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package should
be sent to the following address:
CyberData Corporation
2555 Garden Rd.
Monterey, CA 93940
Attn: RMA "xxxxxx"
C.4.2 Warranty & RMA Returns Outside of the United States
If you purchased your equipment through an authorized international distributor or reseller, please
contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States
and Canada. More information about the Spare in the Air policy is available at the following web
address:
C.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service Agreement for
information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and RMA
Returns Page at the following web address:
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L
R
M
S
N
Singlewire-enabled Ceiling Speaker
Singlewire-enabled Speaker
O
speaker configuration page
P
parts
password
product
T
U
username
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V
verifying
W
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