Washing Machine
W100FW / W120FW / W120VW
Retention of this Instruction Book
Keep this book in a handy place for reference. It contains important details on
the safe and proper use of your appliance. If you sell the appliance, pass it on
to someone else, move house and leave it behind, make sure that you provide
this book so that the new owner can become familiar with the appliance and
safety warnings.
Please remember your new appliance is a complex piece of equipment.
DIY repairs or unqualified and untrained service people may put you in
danger, could damage the appliance and might mean you lose cover
under Creda’s Part Guarantee.
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Transit Bracket
Removal
Connecting to the Water Supply
Hot and Cold Fill Connection
1. Connect the straight end of the supplied RED or GREY hose to
the HOT water supply tap (Fig 1). Connect the straight end of
the supplied BLUE hose to the COLD water supply tap.
2. Hand tighten connectors sufficiently to ensure water does not
leak from the hose connections.
1. Remove
the 3
screws from
back of
work top
lid.
3. Before connecting each of the hoses to the appliance, confirm
the water supply is flowing by holding the free end of each
hose in a bucket, turn the relevant water supply taps on and
then off.
Fig 1
4. Connect the angled end of the RED or GREY hose to the white
plastic inlet valve marked ‘H’ (Fig 2) and the angled end of the
BLUE hose to the white plastic inlet valve marked ‘C’ at the back
of the appliance.
2. From the
rear of
appliance,
grip the
5. Hand tighten connectors sufficiently to ensure water does not
leak from the hose connections.
sides of the
work top
lid, lift, slide
and pull
towards
Fig 2
6. Turn on the water supply taps and check for leaks from the connectors. In the event
of a leak, turn off supply tap, remove connector and check that the sealing washer is
in place. Refit the connector and tighten. Turn on water supply taps.
you to
remove.
Cold Water Supply
Cold Fill Only Connection
A Cold Fill Adaptor is available from your local Creda authorised Service
Centre.
1. Connect angled end of supplied hoses to hot and cold inlets
at the back of appliance
3. Remove
1 screw and
clamp.
Retain for
future use.
Fig. 3
2. Connect straight end of hoses to cold fill adaptor.
3. Connect adaptor to cold water supply.
NOTE: Hand tighten sufficiently to ensure water is not leaking from
the tap hose connections.
4. Remove 2
screws and
transit
bracket.
Retain for
future use.
Inlet to machine
Fig. 4
Inlet to machine
Fill Hoses
Ensure the supplied hoses are not kinked when connected.
Cold
Water
Supply
2m long extension fill hoses are available from your local retailer
or Genuine Parts and Accessories UK 08709 077 077.
Water Pressure
Incoming hot and cold water pressure should be between 3 and 150
Inlet to machine
5. Slide and
push work
top lid into
position
psi (21 - 1034 Kpa).
The temperature of the incoming household hot water supply should ideally be 60°C and
no higher than 70°C as this could cause damage to both your laundry and appliance.
ensuring it
is located
on the
Methods of Plumbing
console
correctly.
The water supply taps must be easily accessible when the appliance is installed. Your
taps should be in good condition or it may leak when turned full on. Mixer taps are
unsuitable, if you have them you will need to use permanent plumbing. Adaptors are
required to connect to sink taps.
6. Replace
the 3
screws into
the back of
the work
top lid.
Permanent Plumbing
There must be taps or stopcocks so that the water supply can be turned off, isolating
the appliance from the household supply.
Existing Plumbing
If you have an existing installation please check that this includes taps or stopcocks to
isolate the appliance. The appliance must be connected to the water supply using
the new hose set supplied, old hose sets should not be used.
Removing the Polystyrene Pyramid
After removing the packaging from the machine, ensure that the polystyrene pyramid
(shown at the side) has come away from the underside of the machine, with the
polystyrene base.
If it has not come away, remove it by tilting the machine backwards until the pyramid can
be seen and then remove.
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Connect to a drainage system
G Do not remove hooked end support from drainage hose.
G Do not position standpipe near an electrical outlet.
For drainage into a standard work top sink ensure outlet pipe has a minimum bore of
32 mm. To avoid syphoning ensure the end of the drainage hose is above the water level
in the sink. If your sink is inset, the front edge of the basin must be less than 75 mm from
the front edge of your work top.
We recommend one of the following methods:-
Into a Standpipe
Ensure the standpipe has a minimum bore of 38mm (11⁄2”).
1. Ensure the top of the standpipe is at least 500mm (20”) from the floor.
2. Untie GREY drainage hose and place approximately 100mm (4”) into the standpipe.
3. If the end of your GREY drainage hose is fitted with ‘Retaining Flaps’ ensure they are
fully inserted into the standpipe as shown (Fig. 2)
500 mm
Fig 1
Fig 2
Into a Sink Waste System
Ensure the sink outlet pipe has a minimum diameter of 32mm (11⁄4”).
1. Untie drainage hose from rear of the appliance.
Fig 3
2. Reposition the Hooked End Support as required along the GREY drainage hose.
3. If fitting an under sink waste disposal unit (Fig 3), cut out the membrane or blanking
plug.
4. Attach the end of the GREY drainage hose to the undersink waste disposal securely
as shown using a hose clip (Fig 4).
Cut
5. Raise the hose to a minimum height of 800 mm to avoid syphoning.
Fig 4
Hose Clip
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Getting to know your machine
5
4
9
2
1
3
6
7
10
11
12
13
14
8
Model Shown W120VW
Model W120VW shows the maximum features available on a Creda washing machine
Front
Back
1. Door Locked Indicator
2. Mains On/Off Button
3. Wash Dial
9. Rating Plate
10. Cold Water Inlet Point and Hose
(Blue)
Washcare Tips
11. Hot Water Inlet Point and Hose
(Red or Grey)
12. Mains Cable
13. Drainage Hose
14. Hose Retaining Clip
4. Variable Spin Speed Control Dial
(Model W120VW only)
5. Optional Wash Feature Buttons
ENERGY SAVE
# We strongly recommend that your do
not wash underwired bras in this
machine. Should the wires become
detached they could cause damage to
your clothes and the machine. If the
washcare label states that the garment
is machine washable then we advise
placing it in a sealed pillow case or
similar washbag.
DEEP RINSE
6. Detergent/Fabric Conditioner Drawer
7. Interlocking Door & Release Button
8. Adjustable Feet
Interlocking Door System
# Pre-treat stains before washing.
The interlock activates 3-4 seconds after the machine has been switched on. The door
will lock and the indicator will remain lit throughout the programme.
Approximately 1-2 minutes after the programme has finished the indicator light will
go out and the door can be opened. The machine will not operate if the door is not
closed properly.
# Close zips, tie belts, strings etc... and
press studs to prevent tangling.
# Remove sharp objects or coins from
pockets before washing as they may
damage clothes.
WARNING: Do not overload your machine! It may damage items of clothing and
reduce the quality of the wash. WARNING: Do not allow children to play with the
appliance or tamper with the controls.
# Limit size of absorbent loads ie; towels,
to 3kg (7lb) to give good washing/
rinsing results.
# Place small items in a wash bag.
Load guide
Two examples of a typical full wash load
# Check wash labels as some items may
require a cool programme.
# Wash non-colour fast items, woollens
or really dirty clothes separately as
they may affect other items.
Cotton Load
2 Bath Towels
5 Shirts
6 Blouses
1 Set of Pyjamas
4 Sets of Underwear
Synthetic Load
2 Children’s Dresses
4 Shirts
4 Blouses
1 Set of Pyjamas
4 Sets of Underwear
# Clothes will not wash properly if you
over load your machine.
Or
# Clothes which do not have a wash
label should not be machine
washed.
3kg
5.5 kg
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A typical wash programme
Before selecting any programme ensure the mains button is in the ‘off’ position.
1. Sort laundry into same wash requirements.
2. Close door, applying pressure only at
the 2 o’clock position.
3. Add detergent/ conditioner
(See manufacturer’s instructions).
5. Select optional wash features by pressing
required button.
6. Select reduced spin (Model W120VW
only), if required, by turning the control
dial.
4. Select wash programme by turning
the wash dial clockwise.
9. Approximately 1-2 minutes after the pro-
gramme has finished the indicator light will
go out and the door can be opened. Press the
Power button to ‘OFF’.
8. Press the Power button to Start the
programme. After a few seconds the Door
Locked indicator will illuminate.
7. Check water and electricity are switched
on at mains.
We recommend, on completion of your wash programme that you switch ‘Off’ both the the electricity and water supply to the appliance.
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Wash dial and symbols
Before selecting a programme, ensure the mains button is in the ‘OFF’ position.
Turn the dial slowly clockwise. You will hear as the pointer aligns with the start of the selected wash programme, final rinse or spin.
Note: Failure to correctly align the pointer to the start of a wash programme will result in detergent not being dispensed from the drawer.
Start of Wash, Final Rinse & Spin Programmes
Rinses
Short Spin
End of Programme
Pointer
Long Spin
Letters represent selected programme
Variable spin speed control dial
(Model W120VW only)
To reduce the maximum spin speed for the selected programme, turn the dial before or during a programme.
Note: Spin speed cannot be increased again whilst the appliance is spinning.
Spin only option
Before selecting a programme, ensure the mains button is in the ‘OFF’ position.
To select long spin, turn the wash dial clockwise until the pointer aligns with
For a short spin align the pointer to
Press the mains button ‘ON’.
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Choosing a wash programme
IMPORTANT INFORMATION:
The temperature of the incoming water supply or selection of wash features: ie. Energy Save or Deep Rinse will affect the
programme times.
Before selecting a programme, ensure the mains button is in the ‘OFF’ position.
Approx
Prog.Time
(mins)
based on hot
and cold fill
Maximum
Spin Speed
(rpm)
depending on
Model
ITCL
Codes Fabric
Temp ˚C Full Load
Prog.
Heavily soiled loads. On completion, switch
‘OFF’ mains button before selecting wash
programme.
A
3kg to 5.5kg
15 - 25
400
40
95
95
60
40
50
40
30
Prewash
WARNING: Not for woollen or delicate items.
Heavily soiled white cotton loads
(includes a prewash).
5.5kg
5.5kg
5.5kg
5.5kg
3kg
120 - 130
100 - 110
90 - 100
60 - 70
*1200
*1200
*1200
*1200
1000
B
C
D
E
White cotton and linen
without special finishes.
Colourfast cotton, linen or viscose
without special finishes.
Non-colourfast cotton, linen or viscose.
Colourfast nylon, polyester, acrylic/cotton
mixtures, cotton or viscose with special
finishes (eg. drip dry), coloured polyester/
cotton mixtures.
50 - 60
F
Acrylics, acetates and tri-acetate blends of
these fabrics with wool, polyester/wool
blends.
3kg
45 - 50
1000
G
H
J
Silk and printed acetate fabrics with colours
not fast at 40˚C
1.4kg
0.9kg
35 - 40
1000
Quickwash for freshening up lightly soiled
items.
Incoming
household
supply
30 - 35
1000
WARNING: Not for woollen items.
Woollen blankets, wool mixtures with cotton
or rayon, silk
40
40
2.7kg
1.4kg
40 - 45
40 - 45
1000
1000
K
Shrink resistant machine washable wool
* Maximum spin speed for Models W120FW and W120VW only.
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Optional wash features
BUTTON SELECTION
To select, press the button and the button comes out. To cancel, press again and the button is flush with
the console.
Remember to cancel buttons after use!
ENERGY SAVE
Save money and time on lightly soiled loads.
Lightly soiled loads are washed at the temperature of the incoming household water supply.
G Programme ‘A’ is heated to a reduced temperature of 300C.
G Option NOT available with programme ‘J’.
DEEP RINSE
For large wash loads, wash items for young children and people with sensitive skin.
Increases the water level of the last two rinses on all programmes except programme ‘A’ and the wool programme ‘K’, which
increases automatically.
Automatic wash features
PULSE SPIN (Models W120FW and W120VW only)
Helps reduce wear and tear on your wash items.
Pulse spin is an automatic function where a long steady spin is followed by a 30 second burst at the maximum speed of your
appliance to enable safer, more efficient water extraction.
INTELLIGENT CARE
Your appliance has an inbuilt feature to prevent it spinning with an unbalanced load, avoiding excessive vibration and prolonging
the life of the appliance.
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The Dispenser Drawer
IMPORTANT INFORMATION:
The Main Wash Indicator has been preset to dispense powder detergent only. If you wish to dispense liquid detergent see
instructions for ‘Changing the Main Wash Indicator’, next page.
Main Wash
Indicator (set
to dispense
‘Powder’).
Release
Button
Detergent
(Pre-wash)
Detergent
(Main Wash)
Fabric
Conditioner
CHOOSE A SUITABLE DETERGENT
#
#
#
Select ‘low suds’ automatic washing powder, designed specifically for automatic washing machines or washer dryers.
Follow manufacturer’s dosage recommendations. Do not under dose, you will not achieve a clean wash.
You will need up to 50% more detergent in hard water than in soft water areas to obtain the same wash results.
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Dispensing Liquid Detergent
CHANGING THE MAIN
WASH INDICATOR
The Main Wash Indicator has
been fitted, ready to dispense
‘Powder’ detergent only.
Max.– 150ml.
100ml.
50ml.
Pull drawer out until it
1
Fig 1
Fig 2
reaches its stop.
Refer to detergent manufacturer’s instructions for dosage and
pour liquid into the compartment (Fig 1).
WARNING
Note: The ‘Liquid Detergent’ Main Wash Indicator features 3
lines which represent the dosage of liquid to be used (Fig 2).
We recommend that you do not exceed the maximum limit of
150ml.
G Do not dispense
detergent tablets from
the dispenser drawer.
Refer to detergent
manufacturer’s
Dispensing
instructions.
Powder Detergent
Press down on button to
2
To achieve optimum wash
results we recommend that
you use the detergent
release drawer latch,
remove drawer.
manufacturer’s dispensing cup
to dispense no more than 300
ml of powder (Fig 3).
Fig 3
Dispensing Fabric
Conditioner
Pour fabric conditioner into
compartment (Fig 4). We
recommend that you do not
exceed the maximum level
indicated.
Lift ‘Powder’ indicator
3
out of slots, rotate and
reposition for ‘Liquid’
ensuring it is secure.
Fig 4
Using a Dosing Ball
To obtain claimed energy label
Fig 5
wash performance for a 60°C
cotton wash, dispense powder
detergent in a dosing ball, placed
in an upright position in the
centre of the wash load (Fig 5).
Re-locate drawer and push
4
firmly back into place.
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Care and Cleaning
WARNING
G Do not clean any part of your appliance with abrasive cleaners, scouring agents,
CLEANING THE
EXTERIOR
acids, chlorine based bleach or metal polish as they may cause damage.
REMOVING AND CLEANING THE DISPENSER DRAWER AND
COMPARTMENTS
Note: It is advisable to clean the dispenser drawer regularly.
Use a damp cloth or silicon
polish to clean the exterior
surfaces of the appliance.
CLEANING THE
DOOR BOWL
Press button to release
drawer latch and remove
the dispenser drawer.
Pull the dispenser drawer
out until it reaches its stop.
2
4
1
3
Open the door, clean the
internal surface of the door
bowl and the rubber door seal
with a damp soft cloth, dry
thoroughly.
A build up of soap powder
and water hardness residue
may result in water leaking
from the door.
Re-locate drawer and push
firmly back into place.
Clean and dry all parts of
the dispenser drawer and
internal fixed compartment
thoroughly.
Maintenance wash
If you use liquid detergent regularly or wash at low temperatures, we recommend that you carry out a maintenance wash two
or three times a year.
To avoid build up of greasy deposits and water hardness residue, simply run the machine programme ‘C’ with the usual amount
of detergent, but without any clothes in the drum.
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Regular Checks and Stain Removal
You will need a special adaptor if only a cold water supply is
Regular checks
available. This is available as an optional extra.
These can be obtained from your local retailer or Creda Limited,
see separate spares and service leaflet.
As with any major appliance, there are certain aspects which
require regular attention. Listed below are a number of such key
areas which you should check regularly.Before calling out a
service engineer, ensure that the checks below have been
carried out. Should the service engineer find nothing wrong
with the machine, we regret that we will have to charge for the
service call.
PLUMBING SERVICE
Creda Limited offers a washing machine plumbing-in service for
Creda appliance owners at competitive rates. If you require your
washing machine to be professionally installed please contact
any of the telephone numbers listed on the separate spares and
service leaflet.
KEY REGULAR CHECK ITEMS
1. Water leaks
1.1 From back of machine
Stain Removal
– Are the inlet hoses securely tightened? (see page 3).
– Is the outlet hose correctly and securely positioned?
1. Always treat as soon as possible. Rinse in cold water or warm
solution before washing.
1.2 From front of machine
2. Never rub a stain,‘pinch out’ as much as you can, using a
clean cloth or paper tissue.
– Check that there is no dirt or lint trapped between the
lip of the rubber door seal and the door glass.
– Check that the detergent dispenser is not prevented
from closing tightly due to a build-up of detergent.
Remove and clean (see opposite).
3. Some stains need special treatment.
4. With solvents work from outside towards centre of stain,
holding an absorbent pad underneath the cloth behind the
stain.
2. Machine vibrating
– Check that the transit bracket has been removed (see
Installation Instructions and back of machine).
– Check that the machine is level.
5. Do not use amyl acetate on acetate or triacetate.
6. Test for colour fastness before removing stain.
3. Option buttons
Note:Take great care with poisonous chemicals and flammable
liquids. Only use solvents in a well ventilated place. Keep
chemicals,flammable liquids and solvents out of reach of
children and pets.
– Check after use that all the option buttons are in the Off
position.
OPTIONAL EXTRAS
Longer fill hoses and drain hose extension kits are available
where it is not possible to move the home plumbing closer to
the machine.
Never mix any chemical products.
Carbon paper
Chewing gum
Methylated spirits
Methylated spirits
Absorbent pad method
Absorbent pad method
Or rub with ice
and pick off by hand
Glue
Cold water or
amyl acetate
Wash in cold solution
for soluble glues
Waterproof glue
should be treated with
amyl acetate using
absorbent pad method
Grass
Grease/Oil
Ink (biro, felt tip)
Methylated spirits
Proprietary solvent
Methylated spirits
Sponge with methylated spirits
Absorbent pad method
Absorbent pad method
Lipstick and face creams
Mildew – white
cottons and linens
Proprietary solvent
Chlorine bleach
Absorbent pad method
Soak white cottons and
linens in 1 part bleach
in 100 parts water
Coloureds cannot be
treated except for
regular washing
Mildew – all other
white fabrics
Hydrogen peroxide
Soak other white fabrics in
1 part hydrogen peroxide
20 vol. to 4 parts water
Rinse well. There is no
safe home treatment
for coloureds but
regular washing will
reduce marks
Nail varnish
Paint – emulsion
Amyl acetate
Water
Absorbent pad method
Sponge immediately with
cold water
Dried stains are
permanent
Paint – oil
Turpentine, or
amyl acetate
Absorbent pad method
Perspiration
Hydrogen peroxide
Rinse immediately in cold water
and wash. If stain remains soak
in 1 part hydrogen peroxide
Colour removed by
perspiration cannot
be restored
20 vol. to 4 parts water and wash
Rust/lron mould
– for all fabrics
Lemon juice
Soak stains in lemon juice and
iron under damp cloth. Repeat
if necessary
1
/
Rust/lron mould -
for white cottons
and linens)
Oxalic acid
(very poisonous)
Use
teaspoon of oxalic acid
2
1
/
in
pint of hot water
2
Shoe polish
Glycerine and
Lubricate with glycerine and use
proprietary solvent
solvent with absorbent pad method
Tar
Proprietary solvent
Scrape off surplus, soften with
butter and wipe off, apply solvent
and wash immediately
© REPRODUCED BY KIND PERMISSION OF LEVER BROS. LIMITED
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Something wrong with your appliance
Before calling your nearest Service Office, look at this list, to find a possible solution to your problem.
It makes a noise or vibrates during spin...
My appliance will not fill or take in detergent...
# Is the machine plugged in and switched on?
# Is the socket OK? Try another appliance in the socket.
# Is the fuse in the machine plug OK? If not, replace it.
# Did you check the water supply was flowing before connecting the
hoses to the appliance inlet valves? (see,‘Hot and Cold Fill
Connection’).
Your appliance will make some noise, especially during spin cycles.
Small loads of heavy or bulky items (towels etc) can occasionally cause
out of balance conditions, but the machine will usually sort itself out. If
the noise is excessive you should check the following:
# Has the transit bracket been removed?
# Have you removed loose items such as
coins etc... from the pockets as these can rattle about inside the
appliance drum and cause damage.
# Are the hoses correctly connected, unkinked and the water supply
taps fully turned on?
# Have you adjusted the feet to stabilise the appliance?
# Have you pressed the On/Off button?
# Have you closed the door firmly?
The dispenser drawer will not close properly...
# Is the drawer clogged with detergent?
It will not pump out the water...
# Has the drain hose been installed correctly? (see,‘Connect to a
Drainage System’).
Suds are coming from the dispenser drawer...
# Have you used the correct amount of detergent suitable for
automatic washing machines?
If you have used the wrong type, flush out your appliance by selecting a
rinse programme.
# Is the hose kinked?
# If you have connected your appliance to a sink waste system
ensure that you have cut out the membrane on the U bend pipe
fitted to the sink and check the unit is not blocked with lint.
# Follow instructions on the detergent pack, taking into consideration
load size, soiled loads and water hardness.
The door will not open...
There is water in the fabric conditioner compartment...
Has the programme finished?
# Clean dispenser drawer and compartments.
Your appliance has an interlocking door system which cannot be
opened when a programme has been selected, the machine switched
‘ON’ and the indicator light is illuminated.
If your Machine Does Not Spin...
Your machine has detected an unbalanced load and has
finished the programme without completing the spin. Do not
immediately call out a service engineer. Redistribute the washed
clothes by hand and reselect the appropriate spin only
programme.
On completion of a programme the indicator light will take
approximately 1-2 minutes to go out before the door can be opened.
The door release is stuck...
Switch off the mains button, press gently on the door handle to
unlock the latch, pull handle to open the door.
NOTE: If washing only one item add another to help balance
the load.
It’s Leaking...
# Are the fill hoses tightened correctly?
Perhaps the washers are not sealing properly?
# Is the standpipe blocked?
Or is your household drain blocked?
# If you cannot clear the blockage you will need to call a plumber.
Steam is coming from the dispenser drawer...
During hot washes the machine is designed to vent steam from the
dispenser drawer during hot washes.
The clothes are not dry enough...
# Did you use a short spin programme on a non-synthetic load?
# Did the water pump out? Check your waste plumbing setup.
# Was the wash load out of balance?
The programme takes a long time...
Some programmes do take a long time.
Other things which can extend programme times include:
# Low water pressure
# Low temperature of the incoming hot water
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Creda Service Cover
THANK YOU FOR CHOOSING CREDA . . .
The cost of parts where required will be charged additional
to the fixed labour charge, but again this cost will have a
maximum level of which you will be advised by your Regional
Service Centre. The repair itself is fully guaranteed for 12
months.
We appreciate you choosing this quality appliance from
Creda and are sure that it will give you many years of
excellent service.
Now that you’ve chosen Creda, not only have you bought a
first class appliance, you’ve also bought a commitment from
us to look after your appliance. We believe our Creda Care
Service is the best in the business and yet another good
reason you’ll be glad you chose Creda.
Every Creda appliance has been designed and manufactured
to the highest standards. However, in the event of any
problem developing, our trained professional engineers are
just a phone call away with one real objective - to satisfy you
by providing an efficient, effective and courteous service, at a
time convenient to you.
CREDA CARE LEVEL 2: Annual fee payable all inclusive
cover provided.
You may prefer the peace of mind of an all-inclusive type of
cover: this is provided by our Creda Care Plus Scheme which,
for an annual fee covers the cost of any parts or labour. This
applies on appliances up to 10 years old. To join simply call
UK: 08709 088 088 or Republic of Ireland: 1850 302 200.
For your convenience this fee can be paid in installments by
Direct Debit. Payments can also be made by Credit Card (Visa,
MasterCard), Cheque and Debit Card.
CREDA - your GUARANTEE . . .
The guarantee is subject to the provision(s) that the
appliance:
a) Has been used solely in accordance with the instruction
book.
b) Has been properly connected to a suitable electricity
supply voltage as stated on the rating plate attached to
the equipment.
c) Has not been subjected to misuse or accident or been
modified or repaired by any person other than an
authorised employee or agent of Creda.
d) Has been correctly installed.
CREDA CARE LEVEL 3: Creda Kitchen Cover
For an extra fee, you can also purchase Kitchen Cover for all
your Creda appliances provided they are under 10 years old.
To join simply call UK: 08709 088 088 or Republic of
Ireland: 1850 302 200 and register.
CREDA EASY ACCESS REPAIR SERVICE
One number - 08709 066 066 connects you
automatically to your U.K. Regional Service Centre to arrange
for your local engineers to call. Office opens
7 days a week, 364 days a year, Monday - Friday 8am - 8pm,
Saturday 8am - 6pm, Sunday 10am - 6pm.
For the Republic of Ireland call 1850 302 200, Monday -
Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.
This is the largest appliance manufacturer service team in
Europe. Trained specialists covering all our appliances (and
directly employed by us).
If contacted before 10am, we try to offer a service call the
same day where required or the next working day. (Monday
to Friday). On request, your service call can be the first or last
of the day with am or pm timings always available. We can
also cater to meet your specific needs ie. avoiding school
hours whenever we can.
A chargeable service is offered on the basis of payment on
completion to our service engineer, who will issue
a receipt.
Creda Service Engineers drive recognisable vans, wear
uniforms and carry identity cards.
e) Has been used solely for domestic purposes and is on
domestic premises.Your guarantee is only applicable in
the U.K. and the Republic of Ireland.
If you suspect a fault with your appliance, to avoid
unnecessary inconvenience and expense please ensure that
the checks detailed on ‘Something wrong with your
appliance” on page 11 have been carried out before
contacting the SERVICE NETWORK.
Should you require service our receptionist will require the
following information:
# Your post code, name and address, type of appliance,
model number (found on the appliance rating plate or in
the handbook). Guarantee/Contract/Insurance Policy
Details. Date of Purchase, and where you purchased it
from.
Creda Service Engineers will only fit genuine Creda parts.
EASY PAYMENT METHODS...
You can pay for any of our services offered either by Credit
Card (Visa, MasterCard), Cheque and Debit Card. Or in
installments by Direct Debit provided you include a Creda
Care Plus scheme.
CREDA ANSWER CENTRE
Information and advice regarding specific appliance features
and pricing on any Creda appliance, before or after purchase.
From anywhere in the U.K., telephone
08701 54 64 74 from 8.45am - 5.30pm, Monday - Friday.
CREDA PARTS AND ACCESSORIES NATIONAL MAIL ORDER
HOTLINE
The Spare Parts Mail Order Hotline enables you to order parts
directly from the manufacturer over the phone. A wide range
of parts and accessories are available for your Creda
appliance.
Telephone: 08709 077 077 Fax: 08709 076 076
Republic of Ireland Parts Telephone: 01 842 6836
Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12
noon.
CREDA CARE - HIGH QUALITY
AFTER-SALES SERVICE LEVELS
# IN GUARANTEE (Year 1)
All appliances carry a FREE fully inclusive 12 months parts
and labour guarantee.
If service under your Year 1 Guarantee is required please have
available evidence of your date of purchase when the
engineer calls.
Ring quoting your appliance model number and we will help
you get the right parts.National Warehouse comprehensively
stocked over 33,000 parts lines.Parts stocked for all
models.Parts carried for all appliances up to 10 years old, (15
on Creda Heating appliances). Optional
# OUT OF GUARANTEE (Years 2-10)
Once an appliance is over 12 months old, and goes out of
guarantee, Creda offer you a very simple choice of service
levels:
24 hour express courier service. (Additional charge).
CREDA CARE LEVEL 1: No advance fee payable, no
registration necessary.
CARE FOR THE DISABLED
We offer a range of accessories which enable our blind
arthritic or disabled customers to use most of our appliances.
Simply call 08709 077 077 and provide the model number
details.
Should a repair be needed in years 2-10, (i.e. over 12 months
old) your Creda Regional Service Centre will advise you of the
fixed labour charge we will make. Although this charge will
vary according to your location and the type of Creda
appliance you own, it is fixed regardless of the time taken
or the number of visits needed to complete the repair.
All the above are offered as an extra benefit and do not affect
your statutory rights.
15
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Key Contacts
Service
UK: 08709 066 066
Republic of Ireland: 1850 302 200
Genuine Spares & Accessories
Mail Order Hotline
UK: 08709 077 077
Republic of Ireland: (01) 842 68 36
Extended Warranty
To join: UK 08709 088 088
Republic of Ireland: 1850 502 200
For more information on our exciting product range ring
Creda Answer Centre 08701 54 64 74
General Domestic Appliances Limited
Morley Way, Peterborough, PE2 9JB.
In line with our continuing policy of research and development, and in the interests of everyone, we reserve the right to amend model
specifications and services without notice. Colour reproductions of products in this brochure are as accurate as printing will allow.
© Copyright General Domestic Appliances Limited 1998
016437794-02
Printed by SIMLEX • FOUR ASHES, WOLVERHAMPTON
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