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WPBX00 PRO MAN
Cortelco
COMPASS Wireless PBX System
PROGRAMMING INSTRUCTIONS
CONTENTS
PAGE
1ꢀ
INTRODUCTION
1ꢀ01 This section describes programming
for the Compass Wireless PBX System
equipped with Programming Softwareꢀ In-
structions are included for completing the nec-
essary programmingꢀ
1ꢀ INTRODUCTION ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 1
2ꢀ PROGRAMMING INFORMATION ꢀꢀꢀꢀꢀꢀꢀ 1
COMPUTER REQIUREMENTS ꢀꢀꢀꢀꢀꢀꢀ 1
PRINTER REQUIREMENTSꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 1
TECHNICAIN PASSWORDS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 1
GENERAL RULE ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 2
1ꢀ02 Whenever this section is reissued, the
reason for reissue will be listed in this para-
graphꢀ
3ꢀ SOFTWARE INSTALLATION ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 2
RELATED DOCUMENTS
4ꢀ PROGRAMMING ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 3
PBX CONFIGꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 4
EXTꢀ SETUP ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 5
CLASS OF SERVICE ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 8
HANDSET DEREGISTRATION ꢀꢀꢀꢀꢀꢀꢀꢀ 8
SYSTEM STATUS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 9
CALL LOG ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 10
CALL LOG SETUP ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 12
NUMBER PLAN ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 13
PRINTERAND PAGE SETUPꢀꢀꢀꢀꢀꢀꢀꢀ 14
FAX AND MODEMꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 14
DISTRIBUTOR MODE ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 15
SETTINGS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 16
EMERGENCY NUMBERS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 18
MBS SETTINGS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 19
CLASS OF SERVꢀ SETTINGS ꢀꢀꢀꢀꢀꢀꢀ 23
RBS CABLE LENGTH ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 24
DIAGNOSTICSꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 25
CLEAR SETTINGS ꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 25
1ꢀ03 For additional information regarding
the Compass Wireless PBX System, refer to
the General Description and Installation manu-
alsꢀ
2ꢀ
PROGRAMMING INFORMATION
2ꢀ01 The following paragraphs provide
guidelines to assist the technician during sys-
tem database planning and programmingꢀ
COMPUTER REQUIREMENTS
2ꢀ02 Pentium 133 or above with RS232
Com port, Windows 98, 2000, XP or MEꢀ
PRINTER REQUIREMENTS
2ꢀ03 Epson dot matrix printer or compatibleꢀ
TECHNICIAN PASSWORD
5ꢀ AUTOATTENDANTꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀꢀ 27
2ꢀ04 Access to programs in the customer
database is protected by several passwordsꢀ
The passwords are listed on the following
pageꢀ
Page 1
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WPBX00 PRO MAN
4ꢀ
PROGRAMMING
PC SETUP
4ꢀ01 After executing the computer programming file, the program will check for the proper
COM port connectionꢀ If the correct COM port is not selected, then select the correct port to start
the connection (Ports 1-4 available)ꢀ If the COM port is correct, then press OKꢀ
Note: If the incorrect COM port is entered, then “ Could Not Establish Communications - Check
COM Port Setup” will appearꢀ Press OK to select a different COM port settingꢀ
REMOTE CONNECTION
4ꢀ02 If a remote connection is desired, select modem under COMMꢀ SETTINGSꢀ Under Mo-
dem Strings, the phone number is the only item that must be enteredꢀ
MBS COMMUNICATION TEST
4ꢀ03 If the correct COM port is selected, then the MBS software version will be displayedꢀ
Press OK to enter the configuration menu via password or press Setup to enter COMMꢀ SET-
TINGSꢀ
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WPBX00 PRO MAN
SECURITY CODE
4ꢀ04 The default System Security Code is ‘828828’ꢀ The MBS will allow 3 attempts to enter the
correct password before exitingꢀ If an incorrect SSC code is entered, then Wrong SSC is dis-
played with remaining attempts allowedꢀ Press OK to accept password or Exit to cancel pro-
grammingꢀ
PBX CONFIGURATION
4ꢀ05 Once the password is entered correctly, the configuration menu will displayꢀ Program-
ming can only be changed when the ‘Ready’ status light is greenꢀ If the light is red, then program-
ming changes will not be acceptedꢀ
PROGRAMMING OPTIONS
File
Tools
SW Download
Exit
Diagnostics
Clear Settings
View
Partially Clear Settings
Record Message
Eeprom downloader
Eeprom uploader
Log
Status
RBS Cable Length
Setup
Extension
Number Plan
Log
Help
About
Printer & Page
Fax & Modem
Voice Mail
Distributor
Settings
Other Icons in Programming:
Show Status
Show Log
Class of Service
Extension Setup
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WPBX00 PRO MAN
EXTENSION SETUP
4ꢀ06 Extension Setup displays all registered handsets, SLT, Console, Lines and Group Infor-
mationꢀ Each item can be accessed by double clicking on the name of the deviceꢀ The system
will then communicate with the device and display infoꢀ If a read error occurs, then the handset is
currently Sending/Receiving dataꢀ Wait a few seconds and try again, the selection should then
be availableꢀ
When a handset is selected, the following screen will appearꢀ
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WPBX00 PRO MAN
CHANGE USER NAME
4ꢀ07 Extension Setup - Handset User Name - Click in the white cell to change the user nameꢀ
A maximum of 12 alphanumeric characters can be enteredꢀ If this is the only needed change,
press OK to return to main menuꢀ
PHONE BOOK
4ꢀ08 Phone Book - Press Phone Book to read the current phone book list or to add new num-
bersꢀ The Phone Book entries can be changed by clicking on the corresponding row and col-
umnꢀ Personal phone lists can be unique to each handset or a common phone book can be used
for allꢀ
Note: The entire phone book can be saved to the local PC hard drive by pressing the “Save”
iconꢀ It can be retrieved by pressing the “Load” iconꢀ Once all changes are complete, the data
can be uploaded to the handset by pressing “OK”ꢀ
MEMBER OFAGROUP
4ꢀ09The wireless PBX can support up to 10 groupsꢀ
number will be displayed under “Member of”ꢀ
When
a
handset is in
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WPBX00 PRO MAN
CALLFORWARDING
4ꢀ10 Call forwarding can be enabled/disabled under Extension Setupꢀ The call forward status
will not become active until “OK” is selectedꢀ Call forwarding can also be enabled/disabled via
the handset menuꢀ
Note: If call forwarding is set up via the computer, allow ~1 minute for the handset to receive data
from the MBSꢀ
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WPBX00 PRO MAN
CLASS OF SERVICE
4ꢀ11 The day and night class of service can be changed to 1 of 26 settingsꢀ Under Extension
Data, a Class of Service can be selected for each extensionꢀ The settings must be pre-pro-
grammed under Setup-Class of Service-Classes of Serviceꢀ The day and night mode time must
be set under Setup-Class of Service-Class of Service Day/Night Modeꢀ
4ꢀ12 Each Class of Service consists of a text string that details the digits allowed or deniedꢀ
The text string can have a maximum of 64 charactersꢀ
Examples:
HANDSET DEREGISTRATION
4ꢀ13 Handsets can be deregistered via computer programming or the handset menuꢀ To
deregister via the computer, press the “Deregister” button on the extension data screenꢀ The
selected handset will then be deregisterd from the systemꢀ A screen will appear with “The
deregistration was successful”ꢀ Press OKꢀ
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WPBX00 PRO MAN
SHOW STATUS
4ꢀ14 When “Show Status” is selected, the current status of the handsets, SLT’s and PSTN lines
is displayed in three seperate windowsꢀ The user can leave all three windows open or can close
any window they chooseꢀ
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WPBX00 PRO MAN
CALL LOG - VIEW
4ꢀ15 To view call log records, press Show Log on the main menu barꢀ Outgoing, Internal and
Incoming Logs are displayedꢀ To clear a call log, select the desired call log and press “Clear”ꢀ
The Call Log can be programmed under Setup - Log Setupꢀ The Call Log must be enabled for
calls to be recordedꢀ
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WPBX00 PRO MAN
CALL LOG - SAVE
4ꢀ16 The call log record can be saved to a file by clicking the “Save” buttonꢀ
CALL LOG - PRINT
4ꢀ17 The call log record can be printed by clicking on the “Print on MBS” buttonꢀ This should be
used only if the call log settings have not been programmedꢀ Printer must be connected properlyꢀ
The printer must be an Epson dot matrix or compatible and be connected to the printer port of the
MBSꢀ
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WPBX00 PRO MAN
CALL LOG SETUP
4ꢀ18 The Call Log can be programmed under Setup - Log Setupꢀ The Call Log must be
enabled for calls to be recordedꢀ
4ꢀ19Log Setup
-
A
total of 200 call log entries can be recordedꢀ The default
local, 66 long distance, and 68 incoming callsꢀ The settings can be changed by the system
administratorꢀ The total size is always 200ꢀ
4ꢀ20 Mode: The mode for each call log category can be differentꢀ The options are Off, Imme-
diate print, Stop when full, Wrap when full or Print when fullꢀ If Off, no call information will be
recordedꢀ If Immediate print, calls will be printed immediatelyꢀ If Stop when full, the call log will
stop recording when the log is fullꢀ The log will have to be cleared for call recording to continueꢀ
If Wrap when full, the call log will continue recording while erasing the oldest call each timeꢀ If
Print when full, the call log will be printed when the maximum number of calls have been reachedꢀ
The call log will then delete the call record and repeat the processꢀ
4ꢀ21 Disable Call Log - The Call log can be diabled by clicking on the box labeled “Call Log
Enabled” under Setup - Log Setupꢀ
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WPBX00 PRO MAN
NUMBER PLAN
4ꢀ22 To enter the Number Plan, press Setup and select “Number Plan”ꢀ
The Number Plan is then read from the MBS and “The number plan was read successfullyꢀ” will
display on the screenꢀ Press OKꢀ If the number plan is not read successfully, close the menu
and try againꢀ To view the number plan, scroll downꢀ
4ꢀ23 Altering the number plan -All system devices are listed in the first columnꢀ Each system
will have a default user extension numberꢀ To alter the number plan, select the desired extension
and make it any 1 to 3 digit numberꢀ This is done by changing the value in the User Extꢀ columnꢀ
The system will autocheck any conflict of number and emit a warning messageꢀ The number plan
can be saved, loaded or defaultedꢀPress Save to keep the altered planꢀ Press Load to retrieve
a number plan previously enteredꢀ
4ꢀ24 Defaulting the system - Press Default to retrieve the default user extensionsꢀ
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WPBX00 PRO MAN
PRINTERAND PAGE SETUP
4ꢀ25 The printer and page setup menu can be used to change the printer initialization com-
mand and page length detailsꢀ
FAX AND MODEM
4ꢀ26 The fax and modem menu is used to define the SLT line associated with each deviceꢀ
Afax or modem may be wire connected to one of the six SLT ports on the MBSꢀ Incoming Fax
or modem calls on Trunk line #4 only will be automatically detected and routed to the selected
SLT port where the fax or modem is connectedꢀ The data rate from Trunk line #4 to an SLT
port is 9600 KBPS, maximumꢀ
Page 14
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WPBX00 PRO MAN
VOICE MAIL
4ꢀ27 An optional Voice Mail unit can be connected to the system SLT lines 1 to 4ꢀ To enable
SLT lines 1 to 4, click on the approprate linesꢀ
4ꢀ28 The recording prefix is the control code that is sent to the mailbox to activate recordingꢀ
The service prefix is used to activate the Voice Mail for all other operationsꢀ
DISTRIBUTOR MODE
4ꢀ29After selecting Distributor Mode under Setup,
default distributor password is “288288”ꢀ Press “OK”ꢀ
a
password prompt will appea
4ꢀ30 Two new icons will appear after entering the correct passwordꢀ The icons are “DIS-
TRIBUTOR SETUP” and “SW DOWNLOAD”ꢀ Software download should only be used when
multiple systems are installed with the same settingsꢀ
4ꢀ31 Distributor Setup - The following features can be enabled/disabled under distributor
setup: Console, SimpleAutoAttendant, Class of Service, Call Transfer PSTN to PSTN, Exter-
nal Music On Hold, PSTN Lines 1-8, and Time Updatesꢀ
4ꢀ32 The PSTN interface, SLT interface and Tone parameters are also listed under Distributor
Setupꢀ Default settings should not be changedꢀ
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WPBX00 PRO MAN
SETTINGS - PSTN LINE SETTINGS
4ꢀ33 Assign individual extensions or groups to PSTN lines 1-4ꢀ An additional PSTN card is
needed for lines 5-8ꢀ If an additional card is installed, but does not show as active, refer to the
distributor setup to activate the linesꢀ
Note: If lines 1-4 are left blank, then all handsets can access external lines and all handsets will
ring for incoming callsꢀ
SETTINGS -AUTODIALPREFIX
4ꢀ34 An autodial prefix should be entered for accessing external linesꢀ
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WPBX00 PRO MAN
SETTINGS - ROUTE TOAUTOATTENDANT
4ꢀ35 Route to auto attendant can be activated by entering “YES” for the desired linesꢀ
DIALING MODE
4ꢀ36 The dialing mode can be DTMF or Pulse Dialingꢀ
PAUSE TIME
4ꢀ37 The pause time is used to delay the dialing sequenceꢀ This is useful when the WPBX is
connected to a traditional PBX to ensure enough response time before dialingꢀ
CHECKS - DIAL TONE DETECT AND FLASH CHOICE
4ꢀ38 Dial tone detect enables the handset to detect dial tone for an available CO line when
off hookꢀ If CO lines 1-3 were busy, it would check for dial tone and select line 4ꢀ
4ꢀ39If flash choice is enabled, then the handset could perform an external fla
choice is disabled, then a handset is only capable of an internal flashꢀ If flash choice is en-
abled, the display will show “Int” or “Ext”ꢀ The desired flash option must be selectedꢀ
Page 17
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WPBX00 PRO MAN
EMERGENCY NUMBERS
4ꢀ40 Four emergency numbers can be defined in this windowꢀ These numbers will be
loaded in the handset after update is clickedꢀ The numbers can be accessed regardless of toll
restrictionꢀ
MBS - REGISTER BUTTON
4ꢀ41 If the Register button is enabled, then the handset registration is restrictedꢀ In order to
register a handset, the register button on the MBS must be pressedꢀ This is essential when
multiple systems are used in the same buildingꢀ
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WPBX00 PRO MAN
MBS - PSTN CONFERENCING
4ꢀ42 This feature is used to enable PSTN to PSTN conferencing with one internal handsetꢀ
MBS - EXTERNAL MUSIC ON HOLD
4ꢀ43 This feature is used to enable music on hold from an external source through an RCA
connector in the MBSꢀ
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WPBX00 PRO MAN
MBS - CALL FORWARD NO REPLY TIME
4ꢀ44 The default setting for call forward no reply time is 10 sꢀ The setting can be altered from
1 to 99 secondsꢀ
MBS - CALL PICKUP
4ꢀ45 If call pickup is set to “No Restrictions”, then any user can pick up any incoming callꢀ If
call pickup is set to “No Call Pickup”, then call pickup is restricted for all usersꢀ If call pickup is
set to “Only Group Members”, then only members of a shared group can perform call pickup
for that groupꢀ
MBS - SYSTEM DATEAND TIME
4ꢀ46 The system date and time can be changed via the computer programmingꢀ The date
must be entered in MM/DD/YY formatꢀ
Note: The park number is specific to the systemꢀ
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WPBX00 PRO MAN
MBS - CHANGE SYSTEM SECURITY CODE (SSC)
4ꢀ47 The default system security code is “828828”ꢀ The code can be changed in this win-
dowꢀ The universal code (in case new code is forgotten) is “288288”ꢀ
MBS -AUTHENTICATON CODE (AC)
4ꢀ48 The default authentication code is “12345678”ꢀ The code can be changed in this
windowꢀ If the code is changed and forgotten, there is not a universal codeꢀ The code must be
reset in the programmingꢀ The authentication code is used during handset registrationꢀ
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WPBX00 PRO MAN
AUTOATTENDANT
4ꢀ49The auto attendant menu is used to set the operation of the auto attenda
has a built-in auto attendant, which can prompt the incoming caller for operations such as “Dial
the desired extension”ꢀ The voice prompt for the auto attendant can be recorded though any
wireless handsetꢀ SEEAUTOATTENDANT SECTION OF THIS MANUAL FOR DETAILSꢀ
OPERATOR
4ꢀ50 The Operator Mode can be changed in this windowꢀ When “OPERATOR” is selected,
the console phone will ring for incoming callsꢀ SEEAUTOATTENDANT SECTION OF THIS
MANUAL FOR DETAILSꢀ
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CLASS OF SERVICE
4ꢀ51 There are 26 classes of service that can be programmed in this windowꢀ
4ꢀ52 Use the scheme below to write class of servicesꢀ Each Class of Service text string can
have a maximum of 64 charactersꢀ
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WPBX00 PRO MAN
CLASS OF SERVICE DAY/NIGHT MODE
4ꢀ53 This window allows day and night times to be setꢀ There is an option for auto change
between day and night modeꢀ The day mode and night mode class of service for each hand-
set is setup under extensionꢀ Day mode is normal operation for the systemꢀ
RBS CABLE LENGTH
4ꢀ54 Cable length between RBS’s and the MBS is read and displayed in this windowꢀ It is
given in a range such as 0-150mꢀ The maxꢀ distance that a RBS can be located from a MBS
is 1kmꢀ
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WPBX00 PRO MAN
DIAGNOSTICS
4ꢀ55 The diagnostics menu is used to perform basic diagnostic testing of the MBSꢀ It will
take approximately 2 minutes to perform the testꢀ After the test is complete, click on the “Test
Results” buttonꢀ The following results should be displayedꢀ
CLEAR SETTINGS
4ꢀ56 This menu is used to default the entire systemꢀ This should only be used if there is a
major failureꢀ All handsets will be deregistered and all information will be lostꢀ
PARTIALLY CLEAR SETTINGS
4ꢀ57 This menu is similar to “Clear Settings” except that certain settings can be selectedꢀ
The following items can be selected to defaultꢀ
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WPBX00 PRO MAN
RECORD MESSAGE
4ꢀ58 The voice message for No Operator, Night Mode, and NoAnswer can be recorded
hereꢀ Choose the desired message to record and press Startꢀ Press Stop when finishedꢀ
Note: Message is recorded from external music on hold sourceꢀ
EEPROM DOWNLOADER
4ꢀ59The eeprom downloader is used to download the EEPROM settings from the
When the menu is chosen, “SaveAs” will appearꢀ Choose a file name for the EEPROM
settingsꢀ
EEPROM UPLOADER
4ꢀ60 This is used to upload the EEPROM settings to the MBSꢀ When the menu is chosen,
“Open” will appearꢀ Choose the correct file name to upload the EEPROM settingsꢀ
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WPBX00 PRO MAN
5ꢀ
RECORDING VOICE PROMPT
5ꢀ1 A voice prompt must be recorded to use auto attendantꢀ
AUTOATTENDANT GUIDE
5ꢀ1ꢀ1 DAY MODE- In handset, select MENU - Setting Sys -AutoAttend - Enter the SSC code
(828828) - Select Greeting - Select No Operator - Select Recordꢀ Press the right arrow to begin
recordingꢀ Record Messageꢀ Press the left arrow to end recordingꢀ Select Playback to review
the message for day modeꢀ
5ꢀ1ꢀ2 NIGHT MODE - In handset, select MENU - Setting Sys -AutoAttend - Enter the SSC code
(828828) - Select Greeting - Select Night Mode - Select Recordꢀ Press the right arrow to begin
recordingꢀ Record Messageꢀ Press the left arrow key to end recordingꢀ Select Playback to
review the message for night modeꢀ
5ꢀ1ꢀ3 NOANSWER - In handset, select MENU - Setting Sys -AutoAttend - Enter the SSC code
(828828) - Select Greeting - Select NoAnswer - Select Recordꢀ Press the right arrow to begin
recordingꢀ Record Messageꢀ Press the left arrow key to end recordingꢀ Select Playback to
review the NoAnswer messageꢀ
CONFIGURE AUTOATTENDANT
5ꢀ2
In the computer programming, select Setup - Settings -AutoAttendantꢀ
5ꢀ3
The day and night mode time should be set in the table aboveꢀ If auto change should
be enabled, click “YES” on the appropriate daysꢀ
5ꢀ4
The current mode (Day or Night) should be selected in the section labeled “Current
Mode”ꢀ Press Update to accept the changeꢀ
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WPBX00 PRO MAN
NOANSWER GREETING
5ꢀ4
If NoAnswer Timeout is enabled, then the NoAnswer greeting will be playedꢀ After the
timeout (value) time, then the system will repeat the previous day or night mode voice promptꢀ
NO DIGIT TIMEOUT
5ꢀ5
If no digit timeout is enabled, then if the caller does not enter DTMF digits within the
designated time frame, the call will be forwarded to the appropriate extensionꢀ Atimeout value
must be entered and an extension for forwarding calls after enabling the featureꢀ
CONSOLEANDAUTOATTENDANT MODE
5ꢀ6
Under Setup - Settings - Operator, the current operator mode is shownꢀ When the Opera-
tor mode is selected, all incoming calls to PSTN lines will be routed to the console phone (default
is extension 0, SLT port 6)ꢀ When the system is in No Operator mode, the system then uses auto
attendant as the operatorꢀ The auto attendant voice prompt will be playedꢀ
PERMANANTAUTOATTENDANT MODE
5ꢀ7
Change all auto changes under Operator to “NO” and click on “NO OPERATOR”, then
press “Update”ꢀ The system will now be in permanant auto attendant mode
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