Cisco Systems Network Card DVD ROM User Manual

Cisco MeetingPlace Audio Server Release 5.2  
DVD-ROM Upgrade Procedure  
Cisco MeetingPlace Audio Server Release 5.2 supports a new DVD-ROM drive that replaces the Travan  
NS20 tape drive.  
Note  
You must upgrade the Cisco MeetingPlace 8112 before upgrading Cisco MeetingPlace Audio Server  
Release 5.0.2 or Release 5.1.0 to Release 5.2.  
Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM Upgrade Procedure provides instructions for  
removing the Travan NS20 tape drive and installing the DVD-ROM drive. For regulatory and compliance  
information for Cisco MeetingPlace Audio Servers, see Regulatory Compliance and Safety Information  
Contents  
Audience  
This upgrade procedure is for Network Consulting Engineers (NCE) or fully trained Cisco partners.  
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Required Tools and Equipment  
Required Tools and Equipment  
To upgrade to the Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM, you need the following  
tools and equipment:  
Computer with terminal emulation software installed  
DB9-female-to-DB9-female null-modem cable  
Phillips #2 screwdriver  
ESD protection  
Small flashlight  
Blank diskette  
Releasable cable tie  
How to Upgrade to the Cisco MeetingPlace Audio Server  
Release 5.2 DVD-ROM  
To upgrade to the Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM, perform the following  
procedures in the order shown:  
Saving the License Keys  
To save the license keys, perform the following steps:  
Step 1  
Step 2  
By using the null-modem cable, connect the laptop to the COM1 service port on the front of the  
Cisco MeetingPlace 8112.  
Through a Telnet session or HyperTerminal, log in as a technician.  
The tech$ prompt appears.  
Step 3  
Insert a blank disk into the floppy disk drive.  
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Step 4  
Step 5  
To save the license keys, enter savelicense.  
You can use these license keys if you need to reinstall the original CPU.  
Remove the disk from the floppy disk drive.  
Powering Down the Cisco MeetingPlace 8112  
To power down the Cisco MeetingPlace 8112, perform the following steps:  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
At the tech$ prompt, enter halt disable.  
To power down the system, enter y and press Enter.  
Wait for the “**** LynxOS is down ****message to appear.  
Turn the power switch to the off position.  
Unplug the main power cable from the server.  
Removing the Tape Drive from the Cisco MeetingPlace 8112  
To remove the tape drive from the Cisco MeetingPlace 8112, perform the following steps:  
Step 1  
Step 2  
From the back of the Cisco MeetingPlace 8112, loosen the screws on the floppy disk housing, located  
on the upper left side.  
Slowly slide out the floppy disk housing and secure the housing to the back of the  
Cisco MeetingPlace 8112 with a releasable tie wrap, as shown in Figure 1.  
Figure 1  
Secured Floppy Disk Housing  
Caution  
Do not allow the housing to hang by the attached cables.  
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Step 3  
Disconnect the power cable, a small connector with four connected wires, from the floppy disk drive in  
the housing, as shown in Figure 2.  
Figure 2  
Floppy Disk Drive Inside the Housing  
Power Cable  
SCSI Cable  
Step 4  
Step 5  
Follow the internal pale yellow SCSI cable, as shown in Figure 2, from the floppy disk drive to identify  
its connection to the tape drive, located at the top right and partially covered by the backplane.  
Disconnect the SCSI cable from the tape drive.  
Caution  
Step 6  
Do not to pull off the cable from the hard drives.  
Follow the power cable that you disconnected in Step 3 to the power source connector at the PWR1  
receptacle, which is labeled on the backplane power source, as shown in Figure 3.  
Figure 3  
PWR1 Receptacle  
Step 7  
Disconnect the connector at PWR1.  
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Step 8  
Note  
Remove the power cable from the top disk drive on the top left from back of server, as shown in Figure 4.  
There are two cables connected: the pale yellow SCSI cable and the power cable. Do not remove the  
SCSI cable from the disk drive.  
You may need to move other cables out of the way to see the connector. Make sure that the power cable  
is not tangled with other cables. The power cable will need to extend when you slide out with the tape  
drive.  
Figure 4  
Power Cable Connector on Top Disk Drive  
Power Cable Connector  
Step 9  
Note  
At the front of the Cisco MeetingPlace 8112, remove the faceplate to the drive bay by loosening the four  
screws at the corners of the drive bay.  
Do not turn the drive keys.  
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How to Upgrade to the Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM  
Step 10 Loosen the two screws holding the tape drive in the drive bay, as shown in Figure 5.  
Figure 5  
Captive Screws on the Drive Bay  
Step 11 Slowly slide out the tape drive. You should be able to slide out the tape drive such that it narrowly clears  
the bay.  
Tip  
If you cannot slide out the tape drive, go to the back of the server to see what is preventing the tape drive  
from sliding out.  
Step 12 Disconnect the power cable from the tape drive.  
Step 13 Remove the tape drive.  
Installing the DVD-ROM Drive into the Cisco MeetingPlace 8112  
Step 1  
Connect one end of the IDE cable to the DVD-ROM drive. The IDE cable is keyed, as shown in Figure 6,  
and can only be connected one way.  
Figure 6  
IDE Cable  
Step 2  
Step 3  
Step 4  
From the front of the server, hold the DVD-ROM drive with the ejector button on the top and place the  
IDE cable, connector end first, into the drive bay.  
Slide in the IDE cable into the drive bay as far as possible so that you can access the cable from the back  
of the Cisco MeetingPlace 8112.  
Connect the power cable, the previous tape drive power cable, to the DVD-ROM drive.  
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Step 5  
Step 6  
If you have to pull out the power cable to connect it to the DVD-ROM drive, make sure that you put the  
power cable back into the drive bay. Slide the power cable back in as far as possible so that you can  
access the cable from the back of the server.  
Slide the DVD-ROM drive into the drive bay. You may not be able to fully insert the DVD-ROM drive  
because the IDE cable may bunch up.  
Step 7  
Step 8  
Go to the back of server and carefully straighten out the IDE cable.  
Verify that the IDE cable clips are open and insert the IDE cable connector to the PIDEA receptacle,  
located above the PWR1 receptacle, as shown in Figure 7.  
When you push in the connector, the top and bottom clips of the receptacle secure the connector.  
Figure 7  
PIDEA Receptacle  
PIDEA Receptacle  
Step 9  
Reconnect the power cable connector with the red wire on top to the disk drive, located at top left. This  
connector is keyed and can only be inserted one way.  
Step 10 Reconnect the power cable connector with the red wire on top to the PWR1 receptacle. Use a flashlight  
to ensure proper connection. This connector is keyed and can only be inserted one way.  
Caution  
If you do not reconnect the power cable connector properly, the server will be damaged and will not boot  
up.  
Step 11 Go to the front of the server and insert fully the DVD-ROM drive into the drive bay and tighten the  
captive screws.  
Step 12 Replace the face plate of the drive bay and fasten the four screws.  
Step 13 After completing the installation, verify all the connections.  
Step 14 Remove the releasable tie wrap that is securing the floppy drive housing to the back of the server.  
Step 15 Reconnect the power cable connector with the red wire on top to the floppy disk drive. This connector  
is keyed and can only be inserted one way.  
Step 16 Slide the floppy drive housing back into the server and fasten the four screws. Take care not to pinch any  
cables.  
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How to Upgrade to the Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM  
Upgrading the Cisco MeetingPlace 8112 BIOS  
Caution  
During this process, ensure that the power to the Cisco MeetingPlace 8112 is not turned off at any time.  
To upgrade the Cisco MeetingPlace 8112 server BIOS, perform the following steps:  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
Step 6  
Step 7  
Attach the monitor (LILLIPUT) to the Video port on the CPU card of the Cisco MeetingPlace 8112.  
Attach the power cable to the monitor (LILLIPUT) and power source.  
Attach the keyboard to the Keyboard/Mouse port on the CPU card of the Cisco MeetingPlace 8112.  
Turn on the monitor (LILLIPUT).  
Plug in the main power cable to the Cisco MeetingPlace 8112 and switch the server power to ON.  
To get the log in prompt, press enter a couple of times; then, log in as a technician.  
At the tech$ prompt, enter restart disable.  
The server will start to come up immediately, and you will see “Press F2 to Enter Set Up” on the bottom  
left side of the monitor (LILLIPUT).  
Step 8  
To enter setup mode, press F2.  
The BIOS Setup Utility appears, as shown in Figure 8.  
Figure 8  
BIOS Setup Utility Main Screen  
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Step 9  
By using the right arrow key, choose Advanced, as shown in Figure 9.  
Figure 9 Advanced Screen  
Step 10 By using the down arrow key, choose Embedded Flash, as shown in Figure 9, and press Enter.  
Step 11 In the Task Section of the Embedded Flash screen, press Enter.  
Step 12 By using the down arrow, choose Program BIOS, as shown in Figure 10, and press Enter.  
Figure 10  
Embedded Flash Screen  
Step 13 Verify that Device is set to Diskette Drive, as shown in Figure 10.  
If Device is not set to Disk Drive, use the down arrow key to choose Device and use the + key ('shift' '+'  
key) combination to choose Diskette Drive.  
Step 14 Insert the BIOS 5.2 upgrade diskette into the floppy disk drive.  
Step 15 By using the down arrow, choose Execute and press Enter, as shown in Figure 10.  
It may take up several minutes for the upgrade to begin. The Cisco MeetingPlace 8112 restarts.  
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Step 16 During the server reboot, watch for the BIOS revision SMM5370LATUDE BIOS 1.0EA02 on the  
monitor (LILLIPUT), as shown in Figure 11. This revision appears for approximately 8 seconds and  
verifies that the BIOS was upgraded.  
Figure 11  
BIOS Revision  
Step 17 Remove the BIOS disk from the floppy disk drive.  
Step 18 Disconnect the monitor (LILLIPUT) and the keyboard from the Cisco MeetingPlace 8112 and  
disconnect the power cable to  
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If the server does not boot up (you cannot get into the Setup mode on the monitor), contact Cisco TAC  
as described in the “Obtaining Technical Assistance” section on page 18 before you proceed to the  
Step 5  
Step 6  
Step 7  
In Setup mode, press the right arrow to choose the Advanced menu.  
By using the Down arrow, choose IDE Configuration and press Enter.  
Verify that the Local Bus IDE field is set to Both, as shown in Figure 12. To exit, press ESC.  
Note  
Do not save when you are prompted.  
Figure 12  
IDE Configuration Screen  
Should be set  
to“Both”  
Step 8  
If the Cisco MeetingPlace 8112 comes up after exiting the BIOS, proceed to the “Installing the  
or  
If the server does not come up after exiting the BIOS, contact Cisco TAC as described in the “Obtaining  
Replacing the CPU and Updating the License Keys  
To replace the CPU and update the license keys, perform the following steps:  
Step 1  
Step 2  
Obtain new license keys by contacting Cisco TAC.  
Verify that the power is off on the Cisco MeetingPlace 8112 and your laptop is connected to the service  
port on the front of the server with the null-modem cable.  
Step 3  
Step 4  
Step 5  
Step 6  
Step 7  
Step 8  
Remove the old CPU card and replace it with the new CPU card.  
Place the old CPU card in the anti-static bag from which you removed the new CPU card.  
Power up the server.  
Log in as a technician.  
Check for alarms.  
Verify that there is a modem line connected to the server.  
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Step 9  
Inform Cisco TAC that you are ready for the license key replacement.  
Step 10 Perform full functionality testing.  
Step 11 Return the old CPU card to manufacturing.  
Installing the DVD-ROM Drive Software  
Step 1  
By using the null modem cable, connect the laptop to the COM1 service port on the front of the  
Cisco MeetingPlace 8112.  
Step 2  
Log in to the server as a technician through a telnet session or HyperTerminal.  
Tip  
We recommend that you log your session.  
Step 3  
Step 4  
Insert the Update Diskette for M3 DVD-ROM into the floppy disk drive.  
To install the DVD-ROM software on the system hard drive, enter update at the tech$ prompt and choose  
d for diskette.  
Step 5  
Step 6  
When the system reminds you to wait for the blinking light to stop, press Enter.  
After the light stops blinking, remove the diskette from the floppy disk drive.  
The server is now upgraded to use the DVD-ROM drive.  
Step 7  
Step 8  
Step 9  
Insert the CD-ROM that contains the test image into the DVD-ROM drive.  
At the tech$ prompt, enter update.  
When prompted, choose 1 for CD and press Enter.  
Step 10 When prompted to continue or abort, press Enter.  
After the update is completed, a CD mounted OK message and more system options appear.  
Step 11 To perform the CD Test, choose 1 when you are asked to choose the desired set.  
Step 12 When you are prompted to install the CD Test, enter y. Sample output from a CD test is shown in the  
or  
If the test fails, contact Cisco TAC.  
Installing the DVD-ROM Software Example  
The following is sample output from a CD-ROM test that passes.  
server: tech$ update  
Update is from  
1) CD  
2) Diskette  
3) Remote File  
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4) Local File  
q) (Quit Update)  
Enter choice: 1  
Please insert the update CD in the drive, then  
wait for the drive to be quiet before continuing.  
Press <ENTER> to continue or <CONTROL-C> to abort.  
CD mounted OK; checking for update sets...  
There is more than one update set on the CD.  
Please pick the desired set from the following list:  
1) CD Test  
2) MP Server 5.2.x  
q) Quit  
Enter Choice: 1  
You wish to install: CD Test  
Is this correct? (y or n) y  
This test verifies proper operation of the CD drive.  
The test image checksum matches.  
Starting scan of the CD image. You should see no error messages.  
When complete, a report should show the file system size and transfer speed.  
dd: read 1341440 bytes; wrote 1341440 bytes; speed = 601.0 KB/s.  
PASSED  
Verifying the Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM Upgrade  
After the upgrade is successful, perform the following applicable system-wide checks to verify that the  
Cisco MeetingPlace system is fully functional:  
Verifying VoIP and PSTN Telephony with a Cisco MeetingPlace System  
Verify that users can dial in or out of the Cisco MeetingPlace system using PSTN or VoIP.  
Confirm that the server is playing meeting prompts in the correct languages.  
Dial the DID number of the server.  
The Cisco MeetingPlace system answers the call, and you hear the “Welcome to MeetingPlace”  
prompt.  
Schedule an immediate meeting on each server. Join the meeting and press #31 to dial another phone  
number.  
Scheduling and Attending New Meetings with a Cisco MeetingPlace System  
Schedule and attend an immediate meeting via the phone interface.  
Schedule and attend a future meeting via the phone interface.  
Via the appropriate Cisco MeetingTime workstation client, log in through a System Manager profile  
and schedule and attend an immediate meeting.  
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Additional References  
Recording Conferences with a Cisco MeetingPlace System  
Schedule a meeting with recording turned on. Verify that the meeting was recorded and that the  
recording was retrievable after the meeting.  
Schedule a meeting with recording turned off. During the meeting, turn on recording. Verify that the  
meeting is recorded and that the recording is retrievable after the meeting.  
Verifying Cisco MeetingPlace Gateway Functionality  
Verify Cisco MeetingPlace notification gateway functionality by performing the following steps:  
1. Schedule a meeting with both sending and receiving notification enabled.  
2. Verify that the meeting notification is sent via e-mail.  
Verify Cisco MeetingPlace for Outlook scheduling functionality by performing the following steps:  
1. Schedule a meeting by using the Cisco MeetingPlace for Outlook scheduling form.  
2. Verify that a confirmation message is sent back to the meeting scheduler indicating that the  
meeting scheduling operations succeeded.  
Verify Cisco MeetingPlace Web Conferencing functionality by performing the following steps:  
1. Schedule a meeting through Cisco MeetingPlace Web Conferencing.  
2. Attend a web conference.  
3. Share and collaborate a document.  
4. Test the slide show.  
5. Test annotations.  
Additional References  
Regulatory Compliance and Safety Information for Cisco MeetingPlace 8100 Series  
Addendum to Latitude MeetingPlace Documentation  
Customer Engineering Guide for Cisco MeetingPlace Audio Server 5.2  
Cisco MeetingPlace Audio Server 5.2 System Manager's Guide for Cisco MeetingPlace 8100 series  
Cisco MeetingPlace Audio Server 5.2 Installation Planning Guide for Cisco MeetingPlace 8100  
series  
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Obtaining Documentation  
Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several  
ways to obtain technical assistance and other technical resources. These sections explain how to obtain  
technical information from Cisco Systems.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Documentation DVD  
Cisco documentation and additional literature are available in a Documentation DVD package, which  
may have shipped with your product. The Documentation DVD is updated regularly and may be more  
current than printed documentation. The Documentation DVD package is available as a single unit.  
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product  
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.  
Cisco Ordering tool:  
Cisco Marketplace:  
Ordering Documentation  
You can find instructions for ordering documentation at this URL:  
You can order Cisco documentation in these ways:  
Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from  
the Ordering tool:  
Nonregistered Cisco.com users can order documentation through a local account representative by  
calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in  
North America, by calling 1 800 553-NETS (6387).  
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Documentation Feedback  
Documentation Feedback  
You can send comments about technical documentation to [email protected].  
You can submit comments by using the response card (if present) behind the front cover of your  
document or by writing to the following address:  
Cisco Systems  
Attn: Customer Document Ordering  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Cisco Product Security Overview  
Cisco provides a free online Security Vulnerability Policy portal at this URL:  
From this site, you can perform these tasks:  
Report security vulnerabilities in Cisco products.  
Obtain assistance with security incidents that involve Cisco products.  
Register to receive security information from Cisco.  
A current list of security advisories and notices for Cisco products is available at this URL:  
If you prefer to see advisories and notices as they are updated in real time, you can access a Product  
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:  
Reporting Security Problems in Cisco Products  
Cisco is committed to delivering secure products. We test our products internally before we release them,  
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a  
vulnerability in a Cisco product, contact PSIRT:  
Emergencies[email protected]  
Nonemergencies[email protected]  
Tip  
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive  
information that you send to Cisco. PSIRT can work from encrypted information that is compatible with  
PGP versions 2.x through 8.x.  
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence  
with PSIRT is the one that has the most recent creation date in this public key server list:  
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Obtaining Technical Assistance  
In an emergency, you can also reach PSIRT by telephone:  
1 877 228-7302  
1 408 525-6532  
Obtaining Technical Assistance  
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco  
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical  
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical  
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service  
contract, contact your reseller.  
Cisco Technical Support Website  
The Cisco Technical Support Website provides online documents and tools for troubleshooting and  
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,  
365 days a year, at this URL:  
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.  
If you have a valid service contract but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting  
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support  
Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product  
Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product  
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID  
or model name; by tree view; or for certain products, by copying and pasting show command output.  
Search results show an illustration of your product with the serial number label location highlighted.  
Locate the serial number label on your product and record the information before placing a service call.  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3  
and S4 service requests are those in which your network is minimally impaired or for which you require  
product information.) After you describe your situation, the TAC Service Request Tool provides  
recommended solutions. If your issue is not resolved using the recommended resources, your service  
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:  
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.  
(S1 or S2 service requests are those in which your production network is down or severely degraded.)  
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business  
operations running smoothly.  
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Obtaining Additional Publications and Information  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)  
EMEA: +32 2 704 55 55  
USA: 1 800 553-2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has established severity  
definitions.  
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You  
and Cisco will commit all necessary resources around the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your  
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco  
will commit full-time resources during normal business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations  
remain functional. You and Cisco will commit resources during normal business hours to restore service  
to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or  
configuration. There is little or no effect on your business operations.  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is available from various online  
and printed sources.  
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit  
Cisco Marketplace, the company store, at this URL:  
Cisco Press publishes a wide range of general networking, training and certification titles. Both new  
and experienced users will benefit from these publications. For current Cisco Press titles and other  
information, go to Cisco Press at this URL:  
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and  
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,  
technology breakthroughs, and Cisco products and solutions, as well as network deployment and  
troubleshooting tips, configuration examples, customer case studies, certification and training  
information, and links to scores of in-depth online resources. You can access Packet magazine at  
this URL:  
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Obtaining Additional Publications and Information  
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies  
learn how they can use technology to increase revenue, streamline their business, and expand  
services. The publication identifies the challenges facing these companies and the technologies to  
help solve them, using real-world case studies and business strategies to help readers make sound  
technology investment decisions. You can access iQ Magazine at this URL:  
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering  
professionals involved in designing, developing, and operating public and private internets and  
intranets. You can access the Internet Protocol Journal at this URL:  
World-class networking training is available from Cisco. You can view current offerings at  
this URL:  
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