C H A P T E R
2
Configuring the Cisco Unified IP Phone for
MIDlets
Revised: January 2012, OL-21851-01
Contents
This chapter describes how to configure and manage the Cisco Unified IP Phone and the Enhanced
Phone User Interface that uses Java MIDlets on the Cisco Unified IP phone.
This chapter contains the following information:
•
•
•
•
•
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Important Notes
See the following advisories and important notes that may affect system behavior:
•
•
MIDlets Software Releases
The supported MIDlets version is embedded in the software files that are available on the Cisco Unified
Communications Manager Support page at the following URL:
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Configuring the Cisco Unified IP Phone
Managing Cisco Unified IP Phones
Before You Begin
Before starting the following procedure, note the MAC address of the Cisco TelePresence phone device.
See the Before You Begin section for information about determining the MAC address.
Note
You must restart your system after you have completed the configuration tasks in this section.
Use the tasks in this section to configure the Cisco Unified IP Phone for MIDlets. When you are finished
configuring your settings, click Save and follow the prompts to restart the system.
To configure the Cisco Unified IP phone:
Step 1
Step 2
Step 3
Log in to the Cisco Unified CM Administration interface.
From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.
Search for a phone using the fields provided or choose a phone from the drop-down menu.
Tip
Search for a device type that contains “7970” or “7975.”
Step 4
Step 5
Click Find. A list of devices appears.
Click on a device in the Device Name (Line) column. The Phone Configuration page for that device
appears.
Step 6
In the Phone Type box, verify the following requirements:
•
•
Phone Type—Cisco 7970, Cisco 7971, or Cisco 7975
Device Protocol—SIP
Step 7
Enter information in the following sections found on the Phone Configuration page to configure the
Cisco IP Phone 7970 Series:
•
•
•
•
•
•
•
•
•
•
Device Information
Enter the settings to configure the Cisco Unified IP Phone 7970 Series using the information in
Table 2-1 as a guide.
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Configuring the Cisco Unified IP Phone
Note
Note
Assign the same directory number that is assigned to the Cisco TelePresence device to the
Cisco Unified IP Phone 7970 Series.
The “Required” column in the table reflects fields marked with an asterisk ( * ) in the administration
interface, which are required entries for basic configuration.
Table 2-1
Cisco Unified IP Phone 7970 Series Device Information
Field
Required? Setting
Registration
—
Read-only. Indicates whether the system is
Registered with Cisco Unified Communications
Manager and lists the registered Unified CM
address.
IP Address
—
—
Cisco Unified IP Phone IP address. Click on the IP
address to log into the phone in a new Device
Information window.
Active Load ID
View-only field showing the status of the active
load.
Note
Available on the Cisco Unified IP Phone but
not available on the CTS.
Device is active
Device is trusted
—
—
A green check mark indicates that the device is
active.
A green check mark indicates that the device is
trusted.
MAC Address
Description
Device Pool
Yes
—
MAC address for the Cisco Unified IP Phone 7975.
Short description of the device.
Yes
Your device pools. Leave field as Default.
Click View Details to open the Device Details
window, which includes the following system
setting information:
•
•
•
•
Device Pool Settings
Roaming Sensitive Settings
Device Mobility Related Information
Incoming Calling Party Settings
Common Device Configuration
—
Your configured devices. Leave field as <None>.
Click Details or View to see the following
information in a new window:
•
•
Common Device Configuration Information
Multilevel Precedence and Preemption
Information
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Configuring the Cisco Unified IP Phone
Table 2-1
Cisco Unified IP Phone 7970 Series Device Information (continued)
Required? Setting
Field
Phone Button Template
Yes
Standard_7975 SIP.
Note
Unless you have created extra button
templates, you will see the default button
template for your device.
Softkey Template
—
Yes
—
—
—
—
—
Yes
—
—
<None>
Common Phone Profile
Calling Search Space
AAR Calling Search Space
Media Resource Group List
User Hold MOH Audio Source
Network Hold MOH Audio Source
Location
Standard Common Phone Profile.
<None>
<None>
<None>
<None>
<None>
Hub_None.
<None>
<None>
AAR Group
User Locale
Note
This field supports user locales in the
United States.
Network Locale
—
<None>
Note
This field supports user locales in the
United States.
Built In Bridge
Privacy
Yes
Yes
Yes
Default.
Default.
Default.
Note
Device Mobility Mode
Click Current Device Mobility Settings or
View to see Device Mobility Details for the
current device in a new window:
Owner User ID
—
Saved User IDs. Leave field as <None>.
Phone Personalization
Services Provisioning
Phone Load Name
Single Button Barge
Join Across Lines
Yes
Yes
—
Default.
Default.
Leave default setting.
Default.
—
—
Default.
Use Trusted Relay Point
Yes
Yes
Default.
BLF Audible Alert Setting (Phone
Idle)
Default.
BLF Audible Alert Setting (Phone
Busy)
Yes
Yes
Default.
Default.
Always Use Prime Line
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Configuring the Cisco Unified IP Phone
Table 2-1
Cisco Unified IP Phone 7970 Series Device Information (continued)
Required? Setting
Field
Always Use Prime Line for Voice
Yes
Default.
Message
Calling Party Transformation CSS
Geolocation
—
—
<None>
<None>
Check-Boxes
Use Device Pool Calling Party
Transformation CSS
—
Box is checked.
Ignore Presentation Indicators
Retry Video Call as Audio
Allow Control of Device from CTI
Logged Into Hunt Group
Remote Device
Box is unchecked.
Box is checked.
Box is checked.
Box is checked.
Box is unchecked
Protected Device
—
—
A new Softkey template without supplementary
service Softkeys must be used for a protected
phone.
Hot Line Device
A custom Softkey template without supplementary
service Softkeys must be used for a Hot line Device.
Note
When you are finished making changes, click Save to save your settings.
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Configuring the Cisco Unified IP Phone
Protocol Specific Information
Link the Cisco TelePresence device to Cisco Unified Communications Manager phone profiles for the
presence group and security-related SIP phone settings using the information in Table 2-2 as a guide.
Note
The “Required” column in the table reflects fields marked with an asterisk ( * ) in the administration
interface, which are required entries for basic configuration.
Table 2-2
Cisco Unified IP Phone 7970 Series Protocol-Specific Information
Field
Required? Setting
Packet Capture Mode
Packet Capture Duration
Presence Group
Yes
—
<None>
0
Yes
—
Standard Presence group.
<None>
SIP Dial Rules
MTP Preferred Originating Codec
Device Security Profile
Yes
Yes
711ulaw
Use the default setting.
Note
For more information about configuring
Cisco Unified CM security features, refer
to the Cisco Unified Communications
Rerouting Calling Search Space
SUBSCRIBE Calling Search Space
SIP Profile
—
<None>
<None>
—
Yes
Choose from the following:
•
•
Standard SIP Profile
Standard BFCP SIP Profile
Information in this field reflects SIP profiles that
have been created on this Unified CM.
See “BFCP over UDP Collaboration Support” in
Digest User
—
—
<None>
Check-Boxes
Media Termination point Required
Unattended Port
Box is un-checked.
Require DTMF Reception
Note
When you are finished making changes, click Save to save your settings.
Certification Authority Proxy Function (CAPF) Information
Table 2-3 describes fields found in the Certification Authority Proxy Function (CAPF) Information
section on the Phone Configuration page. Leave all fields unchanged.
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Configuring the Cisco Unified IP Phone
Table 2-3
CAPF Settings
Field
Required?
Yes
Setting
Certificate Operation
No Pending Operation.
Leave this field unchanged.
Authentication Mode
Authentication String
Key Size (Bits)
Yes
—
Yes
Operation Completes By
Certificate Operation Status
Optional
—
<None>
Note
Security Profile Contains Additional CAPF Settings. See the “Phone Security Profile CAPF
Information” section on page 1-30.
Expansion Module Information
Table 2-4 describes fields found in the Expansion Module Information section on the Phone
Configuration page. Leave all fields unchanged.
Table 2-4
Expansion Module Information
Field
Required?
Setting
Module 1
—
<None>
Module 1 Load Name
Module 2
—
—
—
Leave blank.
<None>
Module 2 Load Name
Leave blank.
External Data Locations Information
Define the server locations for external data using the information in the following sections as a guide:
•
•
Note
Observe the Following—The server designation can be either the IP address or the hostname of the
Cisco TelePresence device that is associated with this phone.
If a server hostname is used, it must be resolvable by the Cisco Unified IP Phone 7970 Series DNS.
•
The format for each required field is http://server hostname: or IP address: Followed by the 8080
port address, then a slash and one of the following, depending on the field:
–
–
–
services.html
getservicesmenu.jsp
authenticate.html - For CTS release 1.6 systems with MIDlets and earlier (only allowable
option)
–
idle.html
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Configuring the Cisco Unified IP Phone
•
Leave fields in the External Data Locations Information table blank to use the default settings.
Tip
Be careful when typing URLs to avoid typos.
External Data Location Settings for CTS Release 1.6 and Earlier
Table 2-5
External Data Location Settings for CTS Release 1.6 and Earlier
Required
Non-MIDlets MIDlets
Required for
Field
Setting
Information
Directory
Messages
Services
—
Yes
Leave blank to use the default.
Note
Default settings that were configured in the Enterprise
Parameters Configuration.
Yes
Yes
No
No
Leave blank to use the default.
Authentication
Server
Note
For CTS release 1.6 systems with MIDlets and earlier
(only allowable option)
Proxy Server
Idle
—
—
No
—
Leave blank to use the default.
Leave blank to use the default.
Yes
Idle Timer (seconds) Yes—1
For MIDlets, you do not have to supply a value in the Idle Timer
field. Or you can enter 0 (zero).
Secure
Authentication URL
—
—
Yes (CUCM
Must match the URL in the Authentication Server field above. For
Secure Directory
URL
Yes (CUCM
Enter the secure URL for the server from which the phone obtains
Release 8.0 only) directory information. This parameter specifies the URL that
secured Cisco Unified IP Phones use when you press the Directory
button.
Note
If you do not provide a Secure Directory URL, the device
uses the nonsecure URL. If you provide both a secure URL
and a nonsecure URL, the device chooses the appropriate
URL, based on its capabilities.
Leave this field blank to accept the default setting.
Maximum length: 255
Secure Idle URL
—
—
—
Yes (CUCM
Release 8.0 only)
Leave blank to use the default.
Secure Information
URL
Yes (CUCM
Release 8.0 only)
Leave blank to use the default.
Leave blank to use the default.
Leave blank to use the default.
Secure Message
URL
Yes (CUCM
Release 8.0 only)
Secure Services URL —
Yes (CUCM
Release 8.0 only)
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Configuring the Cisco Unified IP Phone
External Data Location Settings for CTS Release 1.7 and Later
Note
CTS Release 1.7 and later releases require that your system be running MIDlets.
Table 2-6
External Data Location Settings for CTS Release 1.7 and Later
Field
Setting
Information
Directory
Messages
Services
Leave all fields blank to use the default.
Note
Default settings that were configured in the Enterprise Parameters
Configuration.
Authentication
Server
Proxy Server
Idle
Idle Timer
(seconds)
Set to 0 to use the default.
Secure
Leave all fields blank to use the default.
Authentication
URL
Secure Directory Enter the secure URL for the server from which the phone obtains directory
URL
information. This parameter specifies the URL that secured Cisco Unified IP
Phones use when you press the Directory button.
Note
If you do not provide a Secure Directory URL, the device uses the
nonsecure URL. If you provide both a secure URL and a nonsecure URL,
the device chooses the appropriate URL, based on its capabilities.
Leave this field blank to accept the default setting.
Maximum length: 255
Secure Idle URL
—
—
Secure
Information URL
Secure Message
URL
—
—
Secure Services
URL
Extension Information
Table 2-7 describes fields found in the Extension Information section on the Phone Configuration page.
Note
Leave all fields unchanged.
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Configuring the Cisco Unified IP Phone
Table 2-7
Cisco Unified IP Phone 7970 Series Extension Information
Field
Required?
Setting
Check-Box
—
Leave box unchecked.
Enable Extension Mobility
Log Out Profile
Log in Time
—
—
Current Device Settings.
<None>
Log Out Time
MLPP Information
Do Not Disturb
Leave the multilevel precedence and preemption information (MLPP) Domain field as <None>.
Table 2-8 describes fields found in the Do Not Disturb (DND) section on the Phone Configuration page.
Table 2-8
Cisco Unified IP Phone 7970 Series Do Not Disturb Fields
Field
Required?
Setting
Check-Box
—
Leave box unchecked.
Do Not Disturb
DND Option
DND Incoming Call Alert
Yes
—
Common Phone Profile Setting.
<None>
Secure Shell Information
Table 2-9 describes fields found in the Secure Shell Information section on the Phone Configuration
page. Leave all fields unchanged.
Table 2-9
Cisco Unified IP Phone 7970 Series Secure Shell Information Fields
Field
Required?
Setting
Secure Shell Admin User
Secure Shell Admin Password
—
Leave field blank.
Product Specific Configuration Layout
Table 2-10 describes fields found in the Product Specific Configuration Layout section on the Phone
Configuration page. Leave all fields unchanged.
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Configuring the Cisco Unified IP Phone
Table 2-10
Product Specific Configuration Layout Fields
Field
Required?
Setting
Check-Box
—
Leave the box checked (speakerphone disabled)
unless you are using the One Phone Per Office
feature.
Disable Speakerphone
Note
The speakerphone must be enabled
(Disable Speakerphone box unchecked) to
initiate the One Phone Per Office feature.
See the “One Phone Per Office” section on
page 6-5.
Check-Box
—
Leave the box checked (speakerphone and headset
disabled) unless you are using the One Phone Per
Office feature.
Disable Speakerphone and
Headset
Note
The Auto Answer feature does not work if
the Disable Speakerphone and Headset box
is unchecked.
Forwarding Delay
PC Port
Yes
Yes
Disabled.
Choose Disabled.
Additional drop-down menu choice:
•
Enabled—Use only to enable the One Phone
Per Office feature.
Note
You must enable the PC port on the
Cisco Unified IP Phone for MIDlets and
the One Phone Per Office feature to
function.
Settings Access
Gratuitous ARP
PC Voice VLAN Access
Video Capabilities
Auto Line Select
Web Access
Yes
Yes
Yes
Yes
Yes
Yes
Enabled.
Disabled.
Enabled.
Disabled.
Disabled.
Choose Enabled.
Note
If you are using Cisco Unified CM
firmware release 8.0 and wish to enable
MIDlets features on new phone
installations, you must first enable this
field.
Days Display Not Active
Display On Time
—
Choose a day of the week.
Leave the default setting.
Leave the default setting.
Leave the default setting.
Disabled.
—
Display On Duration
Display Idle Timeout
Span to PC Port
—
—
Yes
Yes
Logging Display
PC Controlled.
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Configuring the Cisco Unified IP Phone
Table 2-10
Product Specific Configuration Layout Fields
Field
Required?
—
Setting
Load Server
Leave field blank.
Disabled.
Recording Tone
Yes
Recording Tone Local Volume
Recording Tone Remote Volume
Recording Tone Duration
Yes
Leave default setting.
Leave default setting.
Leave field blank.
Disabled.
Yes
—
Display On When Incoming Call Yes
RTCP
Yes
—
Disabled.
“more” Softkey Timer
Auto Call Select
Leave default setting.
Enabled.
Yes
—
Log Server
Leave field blank.
Use System Default.
Enabled.
Advertise G.722 Codec
Wideband Headset UI Control
Wideband Headset
Peer Firmware Sharing
Yes
Yes
Yes
Yes
Enabled.
Disabled.
Cisco Discovery Protocol (CDP): Yes
Switch Port
Enabled.
Cisco Discovery Protocol (CDP): Yes
PC Port
Enabled.
Enabled.
Link Layer Discovery Protocol -
Media Endpoint Discover
Yes
(LLDP-MED): Switch Port
Link Layer Discovery Protocol
(LLDP): PC Port
Yes
Enabled.
LLDP Asset ID
—
Leave field blank.
Leave the default setting.
Disabled.
LLDP Power Priority
Yes
Yes
Wireless Headset Hookswitch
Control
IPv6 Load Server
IPv6 Log Server
—
Leave blank.
—
Leave blank.
802.1x Authentication
—
User Controlled.
Detect Unified CM Connection
Failure
Yes
Leave the default setting (Normal).
Minimum Ring Volume
Yes
0-Silent.
Additional drop-down menu choices:
•
2 through 15.
HTTPS Server
Yes
—
HTTP and HTTPS Enabled.
Disabled.
Handset/Headset Monitor
Enbloc Dialing
—
Enabled.
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Configuring MIDlets
Table 2-10
Product Specific Configuration Layout Fields
Field
Required?
Setting
Switch Port Remote Configuration Yes
Disabled.
Disabled.
Disabled.
Disabled.
Disabled.
PC Port Remote Configuration
Automatic Port Synchronization
SSH Access
Yes
Yes
Yes
Yes
80-bit SRTCP
Configuring MIDlets
To use the Enhanced Phone User Interface (MIDlets), your Cisco Unified IP Phone 7970 Series must be
configured to run a new application service. This section explains how to implement the MIDlets
interface, which is available in Cisco TelePresence System (CTS) Release 1.5 and later releases.
The Cisco Unified IP Phone auto-configures the IP address of the CTS. The CTS obtains the phone IP
address using CDP data and CTS sends the command to the Cisco Unified IP Phone to start the MIDlet.
The launch command specifies the IP address of the CTS.
Before You Begin
Note
If you are upgrading from an older XML specification identifier (XSI) user interface to MIDlets, you
must reset the phone and reset the CTS to allow the Java MIDlets application to work with the
Cisco Unified IP Phone. See the “Managing Phone Reset and Codec Connectivity” section on page 4-13
for reset information.
•
•
•
Turn off Auto Answer for the Cisco Unified IP Phone.
Enable the speakerphone.
Enable the PC port.
Note
You must have MIDlets installed on the Unified CM to use the 720p (Lite) feature. For more information
about 720p (Lite), see the “Quality Per Display - 720p (Lite)” section on page 6-8.
Procedure
This section contains the following configuration tasks:
•
•
•
•
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Configuring MIDlets
Uploading Files to the Unified CM TFTP Directory
Use the information in the following sections to upload files to the Unified CM TFTP Directory:
•
•
Tip
When downloading MIDlet .jad and .jar files, use caution to avoid typos. Some files use a hypen in the
file string (“ - ”) and some use a period (“ . ”). For example, TSPM.1-7-0-0S and TSPM-1.7.4-P1-2S.
Downloading Cisco TelePresence MIDlet Phone Application .jad and .jar Files from Cisco.com
To download Cisco TelePresence MIDlet Phone Application .jad and .jar files from Cisco.com:
Step 1
Note
and .jar files for the Cisco TelePresence MIDlet Phone Application is embedded in these software files.
following URL:
TelePresence > Cisco TelePresence Device > TelePresence Software > Latest Releases > Software
Release
Tip
Do not change the name of the downloaded files or add any extensions to the file name. The .jad and
.jar extensions are appended automatically.
Step 2
Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to Unified CM
To upload Cisco TelePresence MIDlet Phone Application .jad and .jar files to the Unified CM TFTP
Directory:
Step 1
Step 2
Log in to the Cisco Unified CM Administration interface.
From the Bulk Administration drop-down menu, choose Upload/Download Files. The Find and List
Files window appears.
Step 3
Locate the files to upload using the search fields provided in the Find and List Files window.
Or
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Configuring MIDlets
Step 4
Step 5
Upload the Cisco TelePresence MIDlet Phone Application .jad and .jar files to the Unified CM TFTP
directory by following these steps:
a. From the Navigation drop-down menu in the upper right corner, choose Cisco Unified OS
Administration and click Go.
b. Log in to Cisco Unified OS Administration.
c. Choose Software Upgrades then TFTP File Management from the drop-down menu.
d. Search for the TFTP Files using the fields provided and click the Upload File button. The Upload
File dialog box appears.
e. Specify a valid filename and path or click Browse in the Upload File dialog box to find the file and
click Upload File.
Step 6
Restart the Unified CM TFTP service by following these steps:
a. From the Navigation drop-down menu in the upper right corner, choose Cisco Unified
Serviceability and click Go.
b. Log in to Cisco Unified Serviceability.
c. From the Tools drop-down menu, choose Control Center - Feature Services.
d. From the Select Server drop-down menu, choose the TFTP server and click Go.
e. From the CM Services menu, click the Cisco TFTP radio button.
f. Click the Restart button.
Step 7
Creating MIDlets IP Phone Service in Unified CM
To create IP Phone Service in Unified CM:
Step 1
Step 2
Log in to the Cisco Unified CM Administration interface.
From the Navigation drop-down menu in the upper right corner, choose Cisco Unified CM
Administration and click Go.
Step 3
From the Device drop-down menu, go to Device Settings and click on Phone Services. The Find and
List IP Phone Services window appears.
Step 4
Step 5
Click the Add New button. The IP Phone Services Configuration screen appears.
Fill in the following fields:
a. Service Name—Required. The Service Name must match the filename of the .jad file.
Note
Your filename must not contain the .jad extension. The .jad extension is appended automatically when
you name the file.
b. ASCII Service Name—Required. The ASCII service name must match the configured service
name.
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Configuring MIDlets
c. Service Description—MIDlet UI.
d. Service URL—Required. IP address of the Service URL must be that of the Unified CM and in the
following format:
http://xx.xx.xx.xx:6970/TSPM-y-y-y-YY.jad
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Configuring MIDlets
The following describes the necessary Service URL content:
–
–
–
xx.xx.xx.xx is the IP address of the Unified CM server.
y-y-y- is the version of the MIDlet application being added to Unified CM.
YY is the build version of the MIDlet application being added to Unified CM.
e. Service Category—Required. Choose Java MIDlet from the drop-down menu.
f. Service Type—Required. Choose Standard IP Phone Service.
g. Service Vendor Name—Must be exactly “Cisco” (case-sensitive).
h. Service Version—Leave blank.
Step 6
Step 7
Click the Enable check box.
Click Save to save your changes.
Configuring the MIDlets IP Phone Interface
The Cisco Unified IP Phone auto-configures the IP address of the CTS; the CTS obtains the phone IP
address using CDP data and the CTS sends the command to the Cisco Unified IP Phone to start the
MIDlet. The system launch command specifies the IP address of the CTS.
To configure each Cisco Unified IP Phone 7970 Series to run the MIDlet IP phone interface:
Step 1
Step 2
Log in to the Cisco Unified CM Administration interface.
From the Navigation drop-down menu in the upper right corner, choose Cisco Unified CM
Administration and click Go.
Step 3
Step 4
From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.
Search for a phone using the fields provided or choose a phone from the drop-down menu and click Find.
A list of devices appears.
Step 5
Step 6
Step 7
Click on a device in the Device Name (Line) column. The Phone Configuration page for that device
appears.
From the Related Links drop-down menu in the upper right corner, choose Subscribe/Unsubscribe
Services and then click Go. The Subscribed Cisco IP Phone Services window for that device appears.
In the Service Information box, choose MIDlet IP phone service from the Select a Service drop-down
list and click Next. The Subscribed Cisco IP Phone Services window is updated with configurable
Service Name and ASCII Service Name fields.
Step 8
Click Subscribe to save your settings or Back to return to the original Subscribed Cisco IP Phone
Services window.
If the phone is already subscribed to an older MIDlet version:
a. Unsubscribe the phone from the older service.
b. Subscribe the phone to the new IP phone service that you created in the “Creating MIDlets IP Phone
Step 9
Click Save to save your settings.
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
MIDlets Troubleshooting Tips
Note
If you are upgrading from an older XML specification identifier (XSI) user interface to MIDlets, you
must reset the phone and reset the CTS to allow the Java MIDlets application to work with the
Cisco Unified IP Phone. See the “Managing Phone Reset and Codec Connectivity” section on page 4-13
for reset information.
Setting Phone URL Parameters for MIDlets
Make sure the default services URL is set for MIDlets. To override default settings:
Step 1
Step 2
Step 3
Log in to the Cisco Unified CM Administration interface.
Choose System > Enterprise Parameters Configuration.
In the Phone URL Parameters box, set the URL Services in the following format:
http://xx.xx.xx.xx:8080/ccmcip/getservicesmenu.jsp
Where xx.xx.xx.xx is the IP address of the Unified CM server.
Note
You may use a hostname providing the CTS and the phone is provisioned with a DNS name server.
Step 4
Click Save to save your settings.
MIDlets Troubleshooting Tips
•
•
•
•
•
If the MIDlet does not come up at all, verify that the Unified CM is subscribed. Reset the phone.
Verify that the phone has the correct firmware for that MIDlet.
Verify that the CTS has the correct image for that MIDlet.
If the MIDlet comes up with a blank white screen, verify that the Service URL for the phone is blank.
If the phone fails to register, verify that phone type is set correctly. For example, Cisco Unified IP
Phone 7970 should not be set as 7975.
•
•
•
If the phone is stuck in the initializing phase, restart TSPS on the CTS. If after the restart the phone
shows “phoneui=xsi,” reboot the CTS.
Check the Service URL. If it ends with “services.html,” make it blank and apply changes. Reboot
the CTS.
If no services appear on the phone, even though subscribed to a valid service, check the “Services
Provisioning” field to make sure it is set to Default.
•
•
If the MIDlet fails to start, make sure that the Enable box checked.
Make sure the service that you are using to subscribe your phone is pointing to the correct JAD file.
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Configuring a Remote Phone
Configuring a Remote Phone
To configure the system to use your CTS Cisco Unified IP phone remotely:
Step 1
Step 2
Step 3
Log in to the Cisco Unified CM Administration interface.
Navigate to Device > Phone and use the search fields to find the phone you wish to use remotely.
Write down the IP Address of your phone and CTS, and click the link under Device Name (Line) of your
Figure 2-1
Your Phone Device Line
Step 4
Scroll down to External Data Locations and enter the following in the Authentication Server field:
http://<your Cisco Unified CM IP Address>:8080/authenticate.html
Step 5
Scroll down a little bit more to Secure Shell Information and enter your administration username and
password.
Step 6
Step 7
Click Save to save your settings.
Go to the top right of the screen to Related Links, choose Subscribe/Unsubscribe Services and click
GO.
Step 8
Choose the appropriate MIDlet to download onto the phone. If you are unsure which one you should use,
If MIDlets are already installed and you need to make any changes, do the following:
a. Click the link under Subscribed Services and click the Unsubscribe.
b. Choose the appropriate MIDlet in the Select a Service field.
c. Click Next and then Subscribe.
Step 9
Click Reset to reset the phone and save your settings. See the “Managing Phone Reset and Codec
Connectivity” section on page 4-13 for reset information.
Step 10 Open an SSH client in a browser window and SSH into your phone.
Step 11 When the login: prompt appears, enter the following:
debug.##
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Where to Go Next
Step 12 When the password: prompt appears, enter debug.## again. A prompt with your MAC address should
appear (example: 002255D8F3FF>).
Step 13 Enter the following:
test open 123
The following should appear: TEST: Opening Session. You can now remotely use your phone. Enter the
test key to see all the possible commands you can use (for example, if you enter test key soft5, the 5th
soft key on the phone is activated).
Where to Go Next
See the following chapters:
•
•
•
Chapter 4, “Verifying and Troubleshooting the Cisco TelePresence System Configuration.”
Chapter 5, “Managing Cisco Unified IP Phone Features”
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Chapter 2 Configuring the Cisco Unified IP Phone for MIDlets
Where to Go Next
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