User Guide
Cisco Digital Set-Top
Models Z870DVB and Z880DVB
Digital Video Recorders
–
+
RECORD
VOL
CH
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Notice for Installers
Contents
The servicing instructions in this notice are for use by qualified service personnel only. To
reduce the risk of electric shock, do not perform any servicing other than that contained in the
operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS........................................................................2
Welcome.........................................................................................................................4
Safety First .....................................................................................................................4
Serial Number and MAC Address...................................................................................4
About the Remote Control..............................................................................................5
Front Panel.....................................................................................................................6
Back Panel .....................................................................................................................7
Connecting the Set-Top..................................................................................................8
Connecting to a TV.........................................................................................................9
Watch TV......................................................................................................................10
Setup Wizard................................................................................................................10
Set Parental Control PIN..............................................................................................10
Revert to Factory Settings............................................................................................11
Navigator Bar................................................................................................................11
Color-Coded Options................................................................................................11
Main Menu....................................................................................................................12
Accessing the Categories Menu...............................................................................12
DVR Functions .............................................................................................................13
Controlling Live TV and Recordings.........................................................................13
Instant Recording .....................................................................................................14
Recording Menu.......................................................................................................15
Electronic Program Guide ........................................................................................16
Manual Recording ....................................................................................................16
Recording Settings...................................................................................................16
Electronic Program Guide ........................................................................................16
Record from the Program Guide ..............................................................................17
Block and Unblock Channels ...................................................................................17
Program Information.................................................................................................17
Options.....................................................................................................................17
Favorite List..............................................................................................................18
Program Reminders .................................................................................................18
Displaying Picture-in-Picture ........................................................................................19
Mosaic......................................................................................................................19
Messages.................................................................................................................20
Pay-Per-View Events....................................................................................................21
Troubleshooting............................................................................................................22
No Picture.................................................................................................................22
No Color ...................................................................................................................22
No Sound .................................................................................................................22
Disclaimer.....................................................................................................................22
Note to System Installer
For this apparatus, the coaxial cable shield/screen shall be
grounded as close as practical to the point of entry of the cable
into the building. For products sold in the US and Canada, this
reminder is provided to call the system installer's attention to
Article 820-93 and Article 820-100 of the NEC (or Canadian
Electrical Code Part 1), which provides guidelines for proper
grounding of the coaxial cable shield.
CAUTION: To reduce the risk of electric shock, do not
remove cover (or back). No user-serviceable parts
inside. Refer servicing to qualified service personnel.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
This symbol is intended to alert you that uninsulated voltage
within this product may have sufficient magnitude to cause
electric shock.Therefore, it is dangerous to make any kind of
This symbol is intended to alert you of the presence
of important operating and maintenance (servicing)
instructions in the literature accompanying this product.
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact
avec une pièce interne de ce produit, sous tension et non isolée,
pourrait être suffisant pour provoquer un choc électrique. Il est
donc dangereux d’être en contact avec toute pièce interne de
ce produit.
Ce symbole a pour but de vous avertir qu’une
documentation importante sur le fonctionnement et
l’entretien accompagne ce produit.
20080814_Installer820
U.S. Patents
A patent notice is affixed to this product. In addition, the product may also be covered by
one or more of the following patents:
4,498,169, 4,692,919, 4,748,667; 4,829,569; 4,866,770; 4,885,775; 4,888,799; 4,890,319; 4,922,456; 4,922,532;
4,924,498; 4,965,534; 4,991,011; 5,003,384; 5,012,510; 5,029,207; 5,045,816; 5,053,883; 5,054,071; 5,058,160;
5,142,575; 5,142,690; 5,146,526; 5,155,590; 5,214,390; 5,225,902; 5,225,925; 5,235,619; 5,237,610; 5,239,540;
5,241,610; 5,247,364; 5,255,086; 5,257,403; 5,367,071; 5,270,809; 5,271,041; 5,272,752; 5,282,028; 5,285,497;
5,287,351; 5,301,028; 5,309,514; 5,317,391; 5,319,709; 5,341,425; 5,347,388; 5,347,389; 5,357,276; 5,359,601;
5,361,156; 5,367,571; 5,379,141; 5,379,145; 5,381,481; 5,390,337; 5,400,401; 5,406,558; 5,418,782; 5,420,866;
5,420,923; 5,425,101; 5,428,404; 5,430,568; 5,434,610; 5,436,749; 5,438,370; 5,440,632; 5,442,472; 5,455,570;
5,457,701; 5,471,492; 5,477,199; 5,477,262; 5,477,282 5,477,370; 5,481,389; 5,481,542; 5,485,221; 5,493,339;
5,497,187; 5,500,758; 5,502,499; 5,506,904; 5,519,780; 5,539,822; 5,550,825; 5,579,055; 5,579,057; 5,583,562;
5,592,551; 5,596,606; 5,600,378; 5,602,933; 5,640,388; 5,657,414; 5,675,575; 5,684,876; 5,715,515; 5,724,525;
5,734,822; 5,740,300; 5,742,677; 5,754,940; 5,757,416; 5,771,064; 5,774,859; 5,825,829; 5,826,167; 5,850,305;
5,854,703; 5,870,474; 5,892,607; 5,920,626; 5,923,755; 5,930,024; 5,930,515; 5,937,067; 5,963,352; 5,966,163;
5,982,424; 5,991,139; 5,999,207; 6,005,631; 6,005,938; 6,016,163; 6,028,941; 6,029,046; 6,052,384; 6,055,244;
6,072,532; 6,105,134; 6,148,039; 6,157,719; 6,188,729; 6,195,389; 6,212,278; 6,215,530; 6,219,358; 6,240,103;
6,243,145; 6,246,767; 6,252,964; 6,272,226; 6,292,081; 6,292,568; 6,320,131; 6,374,275; 6,405,239; 6,411,602;
6,417,949; 6,424,714; 6,424,717; 6,433,906; 6,438,139; 6,463,586; 6,467,091; 6,476,878; 6,493,876; 6,510,519;
6,516,002; 6,516,412; 6,526,508; 6,538,595; 6,546,013; 6,560,340; 6,567,118; 6,570,888; 6,622,308; 6,629,227;
6,664,984; 6,667,994; 6,671,879; 6,674,967; 6,678,891; 6,714,598; 6,721,352; 6,721,956; 6,725,459; 6,738,982;
6,744,892; 6,744,967; 6,751,271; 6,760,918; 6,795,972; 6,802,077; 6,804,708; 6,811,447; 6,817,028; 6,822,972;
6,823,385; 6,832,386; 6,845,106; 6,868,473; 6,874,075; 6,889,191; 6,909,471; 6,917,622; 6,917,628; 6,922,412;
6,927,806; 6,928,656; 6,931,058; 6,937,729; 6,969,279; 6,971,008; 6,971,121; 6,978,310; 6,986,156; 6,988,900;
6,996,838; 7,010,801; 7,053,960; 7,065,213; 7,069,578; 7,069572; D348065; D354959; D359737; D363932; D390217;
D434753; D507240; D507535; D513407; D516518; RE36368; RE36988
20070417 Patents
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1
ii
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS, continued
1) Read these instructions.
Power Source Warning
Handling Disposable Batteries
This product may contain disposable batteries. Heed
the following warning and follow the Safety and Disposal
instructions below.
Protect from Exposure to Moisture
and Foreign Objects
A label on this product indicates the correct power source
2) Keep these instructions.
3) Heed all warnings.
for this product. Operate this product only from an electrical
outlet with the voltage and frequency indicated on the
product label. If you are uncertain of the type of power supply
to your home or business, consult your service provider or
your local power company.
4) Follow all instructions.
WARNING: Avoid electric shock and fire
hazard! Do not expose this product to dripping or
splashing liquids, rain, or moisture. Objects filled
with liquids, such as vases, should not be placed
on this apparatus.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
WARNING: There is danger of explosion if
the battery is mishandled or incorrectly replaced.
Replace only with the same type of battery. Do not
disassemble it or attempt to recharge it outside the
system. Do not crush, puncture, dispose of in fire,
short the external contacts, or expose to water or
other liquids. Dispose of the battery in accordance
with local regulations and instructions from your
service provider.
The AC inlet on the unit must remain accessible and
operable at all times.
7) Do not block any ventilation openings. Install
in accordance with the manufacturer’s
instructions.
Ground the Product
8) Do not install near any heat sources such
as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce
heat.
WARNING: Avoid electric shock and fire
hazard! Unplug this product before cleaning. Do not
use a liquid cleaner or an aerosol cleaner. Do not use
a magnetic/static cleaning device (dust remover) to
clean this product.
WARNING: Avoid electric shock and fire
hazard! If this product connects to coaxial cable
wiring, be sure the cable system is grounded (earthed).
Grounding provides some protection against voltage
surges and built-up static charges.
Safety
9) Do not defeat the safety purpose of the
polarized or grounding-type plug. A polarized
plug has two blades with one wider than the
other. A grounding-type plug has two blades
and a third grounding prong. The wide blade or
the third prong are provided for your safety. If
the provided plug does not fit into your outlet,
consult an electrician for replacement of the
obsolete outlet.
•
•
•
•
•
•
Insert batteries correctly. There may be a risk of
explosion if the batteries are incorrectly inserted.
Do not attempt to recharge ‘disposable’or ‘non-reusable’
batteries.
WARNING: Avoid electric shock and fire
hazard! Never push objects through the openings
in this product. Foreign objects can cause electrical
shorts that can result in electric shock or fire.
WARNING: Avoid electric shock and fire
hazard! Do not locate an outside antenna system
in the vicinity of overhead power lines or power
circuits. Touching power lines or circuits might
be fatal.
Please follow instructions provided for charging
‘rechargeable’ batteries.
Replace batteries with the same or equivalent type that
we recommend.
10) Protect the power cord from being walked on
or pinched particularly at plugs, convenience
receptacles, and the point where they exit from
the apparatus.
Service Warnings
Do not expose batteries to excessive heat (such as
sunlight or fire).
This product may contain a tuner capable of receiving
off-the-air broadcasts.
Do not expose batteries to temperatures above 100°C
(212°F).
11) Only use attachments/accessories specified by
the manufacturer.
WARNING: Avoid electric shock! Do not
open the cover of this product. Opening or removing
the cover may expose you to dangerous voltages. If
you open the cover, your warranty will be void. This
product contains no user-serviceable parts.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall
outlet, disconnect the signal inputs.
Disposal
12)
Use only with the cart, stand, tripod,
bracket, or table specified by the
•
The batteries may contain substances that could be
harmful to the environment.
manufacturer, or sold with the
apparatus. When a cart is used,
use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
Verify the Power Source from
the On/Off Power Light
When the on/off power light is not illuminated, the apparatus
may still be connected to the power source. The light may go
out when the apparatus is turned off, regardless of whether
it is still plugged into an AC power source.
•
Recycle or dispose of batteries in accordance with the
battery manufacturer’s instructions and local/national
disposal and recycling regulations.
Check Product Safety
Upon completion of any service or repairs to this product, the
service technician must perform safety checks to determine
that this product is in proper operating condition.
13) Unplug this apparatus during lightning storms
or when unused for long periods of time.
•
The batteries may contain perchlorate, a known
hazardous substance, so special handling and disposal
of this product might be necessary. For more information
about perchlorate and best management practices
for perchlorate-containing substance, see www.dtsc.
ca.gov/hazardouswaste/perchlorate
14) Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has
been damaged in any way, such as a power-
supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or
has been dropped.
Protect the Product When Moving It
Always disconnect the power source when moving the
apparatus or connecting or disconnecting cables.
20090326_Cable_Safety
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire
hazard! Do not overloadAC mains, outlets, extension
cords, or integral convenience receptacles. For
products that require battery power or other power
sources to operate them, refer to the operating
instructions for those products.
Provide Ventilation and
Select a Location
•
Remove all packaging material before applying power
to the product.
•
Do not place this apparatus on a bed, sofa, rug, or similar
surface.
•
•
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a
bookcase or rack, unless the installation provides proper
ventilation.
•
•
Do not place entertainment devices (such as VCRs or
DVDs), lamps, books, vases with liquids, or other objects
on top of this product.
Do not block ventilation openings.
3
2
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Welcome
About the Remote Control
Enjoy crystal clear pictures and CD quality sound with your Cisco® Z870DVB and Z880DVB
Digital Video Recorders. Best of all, you can watch what you want to watch when you want
to watch it at the press of a button. It’s all described in this user guide. Go through it right
away to learn about each feature and to help you enjoy your experience to the fullest.
1. Set-top mode control
2. TV mode control
1
2
3
3. Power On and Off
4. Access DVR recordings
5. Watch live TV
STB
TV
Safety First
Before using the set-top, read the Important Safety Instructions section of this guide.
4
5
28
6. Pause recording
My DVR
27
26
25
6
7
8
9
10
11
Serial Number and MAC Address
7. Fast-forward recording
8. Set a recording
Your service provider may ask for the serial number or the MAC address of the set-top if
your system requires troubleshooting in the future.
REC
GUIDE
Page
INFO
24
23
9. Access the Main Menu
10. Obtain program information
Look for the serial number and the MAC address on the bottom of the set-top.
Write the serial number here: _____________________________________
Write the MAC address here: _____________________________________
EXIT
BACK
22
12
11. Go to last channel or previous
menu item
Page
13
OK
12. Page through the program guide
13. Scroll through menu items
14
15
14. Access color-coded screen
options
21
20
16
17
ON DEMAND
15. Access ON DEMAND features
16. Scroll through channels
17. Select Favorite channels
18. Access specific channels
1,.;@
4GHI
3 DEF
6MNO
9WXYZ
2ABC
5 JKL
8TUV
0
19. Access Picture-in-Picture (PIP)
features
18
19
7
PQRS
20. Mute volume
21. Adjust volume
-in-
ON/OFF
SWAP
22. Page through the program guide
23. Exit the guide
PIP+
PIP-
24 Access the guide
25. Rewind recording
26. Play recording
T13968
27. Stop recording playback
28. Instant Replay (go back 7 seconds)
4
5
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Front Panel
Back Panel
Y
Pb
Pr
Ethernet
L
R
V
IN
-20V
60H2W
–
+
RECORD
L
R
SPDIF
SIM Card
Cable In
TV Out
VOL
CH
T14094
T14093
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
9
10
1
2
3
Power
Arrows
Record
Turns the set-top on and off
1
2
AC In
Connects to a power receptacle
Indicates an active cable modem link
Cable In
Connects to the coaxial cable that delivers the signal from
your service provider
Press to enable an instant recording.
Note: ® illuminates to indicate a recording in progress
3
4
5
6
7
8
9
TV Out
Ethernet
L/R
Connects to RF input of TV
Connects to Ethernet-equipped device
Connects to left/right audio inputs of TV or other device
Connects to composite video input of TV
Connects to component video input of TV
Connects to left/right audio inputs of TV or other device
Connects to digital audio input of a TV or other device
Reserved for future use
4
5
Display
Displays the selected channel number and time of day
IR Sensor
Receives the infrared signal from the remote control.
The sensor is behind the front panel
V
Y PB PR
L/R
6
7
8
Vol-, Vol+
CH-, CH+
USB Port
Adjusts volume
Scrolls through channels
Reserved for future use
SPDIF
10 SIM Card Reader
6
7
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Connecting the Set-Top
Connecting to a TV
To connect your set-top to your entertainment devices, complete these steps.
WARNING:
Electric shock hazard! Unplug all electronic devices before connecting or
disconnecting any device cables to the set-top.
Connect your TV to the set-top. (See connection diagram.)
1
Back of Z880DVB
Y
Pb
Pr
Ethernet
Plug the set-top and the TV into a power source that is not controlled
by a wall switch.
L
R
V
AC IN
100-240V
50-60Hz 32W
L
R
SPDIF
SIM Card
Cable In
TV Out
2
Cable
Input
Do not turn on the set-top or TV yet.
3
Back
of TV
AUDIO
IN
VIDEO
IN
Wait for the green LED to illuminate. It may take several minutes for
the set-top to receive the latest software, programming, and service
information.
To Power
Receptacle
L
R
CABLE IN
4
AUDIO
OUT
VIDEO
OUT
T13969
Press POWER on the remote control.
5
The first time you turn on the set-top, the Setup Wizard will start.
Read and follow the directions on the screen to get your set-top
ready for use.
6
8
9
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Watch TV
Revert to Factory Settings
When you turn on the set-top, you will see
a screen similar to this one until the set-top
has downloaded the latest programming
information.
All of your setup choices will be erased if you choose the Revert to Factory Settings
option.
Navigator Bar
The Navigator Bar displays information about current and future programs.
To access the Navigator Bar, press the INFO key on the remote control.
Current Channel
Setup Wizard
The first time you turn on the set-top, you
may see the Setup Wizard window. In the
Setup Wizard you can select the language
and screen settings for your set-top.
Selected
Channel
Name
Current
Program Recording
Status Bar in Progress
Read and follow the directions on each
screen of the Setup Wizard.
Selected
Favorite
If you want to change any of the settings
at a later time, you can access various
settings by pressing the HOME key on the
remote control and navigating to the
Settings option.
Current
Time
Branded
Logo
Unblock Display Order a
Stop
Set Parental Control PIN
aBlocked Channel PPV Recording
Program Options Event
T13975
To set the Parental Control PIN, press the
HOME key on the remote control, access
the Settings option, and scroll to Set Block
PIN. The first time you select this option,
you must enter the Default PIN number
(4321). The next time you access the
Expert Setup option, you can enter a new
PIN number that is more meaningful to
you.
Color-Coded Options
The selection options at the bottom of the
Navigator Bar (and on several other screens)
are color-coded to match these four keys on
your remote control. To access your
selection, press the color-coded key on the
remote control.
T13976
Remember the PIN you choose because
you will use it to block and unblock TV
programs or channels for viewing.
Press the number keys on the remote
control to enter your PIN number, and then
press the OK key on the remote control.
10
11
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Main Menu
DVR Functions
The Main Menu provides a menu of your favorite interactive services and popular channels.
Controlling Live TV and Recordings
To access the Main Menu press the HOME button on your remote control.
You can control live TV and recordings while you are watching live TV because the DVR
buffers (stores) 60 minutes of content. Follow these instructions to control live TV and
your recordings.
Program Guide – Lists channel program schedules for the current and future days.
Categories – Provides a sub-set of program guide categories organized according to
their type, such as entertainment and sports.
Favorites – Allows you to set up your favorite channels.
Recording Menu – Provides access to the scheduled list, recorded library, manual
recording feature, and recording settings.
Settings – Allows you to modify the default set-top settings, such as audio mode.
Mosaic – Displays a group of video images that you can navigate and display a
full-screen image.
Green area of bar indicates
stored or recorded
programming
Messaging – Allows you to access messages from your service provider.
Red area of bar
indicates missed
programming
Clear area of bar
indicates programming
not aired yet
Program Guide
Categories
Favorites
“Paused”
Status Bar
Indicates your
current position
T13978
Recording Menu
Settings
Access DVR
Recordings
Mosaic
Messaging
Instant Replay
Watch
(go back 7 seconds)
Live TV
My DVR
Stop Recording
Play Back
Pause
Recording
T13982
Rewind
Recording
Instant
Recording
REC
Play Recording
Fast Forward Recording
T13979
12
13
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Controlling Live TV and
Recordings, continued
Recording Menu
The Recording Menu provides a menu of recording options for using and configuring
DVR features. To access the Recording Menu press the HOME button on your remote
control and navigate to the Recording Menu.
1. Press the PAUSE button to pause live
TV or a recording.
Scheduled List — Displays a list of programs scheduled to record.
Live Point
of Recording
2. Press the PLAY button to resume
Recorded Library — Displays a list of programs stored on your DVR.
Manual Recording — Allows you to manually set recordings by channel, date, and time.
playing live TV or a recording.
3. Press the REWIND or the FAST
FORWARD buttons one, two, or three
times to rewind or fast-forward at
different speeds.
Recording Settings — Allows you to set how you want your programs to be displayed
in the Scheduled List and the Recorded Library.
Rewind
Indicates your
4. Press the LIVE button to catch up to live
Status Bar current position T13980
TV.
5. Press the PAUSE button and then press
the FORWARD or REWIND keys to
activate slow motion while watching live
TV. To resume normal play, press the
PLAY button again.
Scheduled List
Recorded Library
Manual Recording
Recording Settings
6. Press the INSTANT REPLAY button
to see the last 7 seconds of live TV or
recording.
T13981
Instant Recording
To perform an Instant Recording, press
RECORD on the remote control, navigate
to the selection and press OK.
You can access the Recorded Library
directly by pressing the My DVR button on
the remote control.
Access DVR
Recordings
Moves back Moves forward
through a recorded through a recorded
program you are program you are
watching one line watching one line
increment at a time increment at a time
T14004
My DVR
REC
T14005
14
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Manual Recording
1. Access the Recording Menu screen
Record From the Program
Guide
from the Main Menu.
1. Press the GUIDE button.
2. Select Manual Recording from the
2. Press the arrow buttons to select a
program, and then press the RECORD
button.
Recording Menu screen.
3. Use the arrow keys to find a channel
you want to record and to set the time
to record it.
3. Choose your recording options and then
press OK.
4. Press OK to save and exit when you
4. Review the recording you just set in the
Scheduled List, press the HOME key
to go to the Recording Menu, and then
navigate to the Scheduled List.
have made all your selections.
Recording Settings
The Recording Settings window enables
you to set how to sort your programs in
the Recording List and Scheduled List.
You can sort the programs by channel,
date, and time.
Block and Unblock Channels
You will see the Blocked Channel window
when you tune to a program that is blocked
by Parental Control Rating.
To unblock the program, press the INFO
key on the remote control, press the red
triangle key, and then enter your four-digit
Parental Control PIN in the PIN Entry
window.
Electronic Program Guide
The Electronic Program Guide (EPG)
displays channel program schedules for the
current and future days.
Program Information
To access program information, press the
INFO key on the remote control.
The Info window displays detailed
information about the current program.
Press the right arrow key to scroll to
information about the next program.
Use the arrow keys and the OK key on the
remote control to scroll through the guide
and select the program you want to view.
Use the color-coded keys on the remote
control to access the list of your favorite
channels, program schedules for the
previous or next day, or the timer screen for
program reminders.
Options
To access the Options window, press the
INFO key on the remote control, and then
press the color-coded key on the remote
control for the channel options.
The Options window displays selectable
audio and video settings for the current
channel.
16
17
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Favorite List
Access the Electronic Program Guide
(EPG) by pressing the GUIDE key or from
the Main Menu.
Displaying Picture-In-Picture (PIP)
1. Press the PIP ON/OFF button to display or hide the PIP screen.
2. Press the PIP + or PIP – buttons to change the PIP screen channel.
To access the Favorite window, press the
color-coded key on the remote control.
3. Press the PIP SWAP button to swap the TV program in the PIP screen with the program
in the Main screen.
To add, change, delete or move programs
or channels in the list or to edit the Favorite
list, press the color-coded key on your
remote control.
4. While the PIP screen is active, press the INFO button to display the Main screen
channel banner.
Displays or Hides
To select a favorite program list, scroll through
the list and then press OK.
PIP Screen
Swaps Program in
PIP Screen with
Program in Main Screen
If the set-top is in Radio mode, you will see
a list of favorite radio channels.
-in-
ON/OFF
SWAP
PIP+
PIP-
Program Reminders
You can set a timer to remind you that a
Changes PIP Screen Channel
T13977
specific program is about to begin.
You can access the Timers window from
the EPG or from the Info window by
pressing the color-coded key on the remote
control.
Mosaic
Mosaic displays a group of video images
that you can navigate and display a full
screen image. From the Main Menu, select
Mosaic and select the Mosaic Channel
to watch. Press the up, down, left, and
right arrows on the remote to make your
selection from the mosaic and press the
OK button on your remote to tune to the
service.
If you set a reminder from the program Info
window, all relevant information about the
reminder is automatically filled in when the
Set Reminder window is displayed.
When it is time for the event to start,
a message appears on the screen 30
seconds before the start of the event. You
have the option to tune to the channel or to
cancel the timer.
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Messages
Pay-Per-View Events
While you watch TV, your service provider
can send you messages. Depending upon
the severity, messages are delivered in
a format appropriate for the message.
An alert is a message from your service
provider regarding your account and
various promotions. When you receive an
alert message, a message icon appears on
the screen. You should check this message
immediately.
To purchase a pay-per-view (PPV) event,
press the color-coded key on the remote
control.
In the PPV Event window, scroll to the event
(program) you want to purchase. Read and
follow the instructions for ordering the
event.
Each event needs to be purchased through
a call center or by sending a text message
through your mobile phone. Contact your
service provider for more information on
how to order a PPV event.
When the mail icon is visible on the screen,
press the HOME button on the remote
to display the Main Menu screen. Select
Messages and press OK on the remote
to display a list of messages stored in the
set-top.
Read and follow the instructions in the
Confirm PPV Purchase window to order
the event.
Then, select the Yes, I have ordered!
option by pressing the color-coded key on
the remote control to confirm your purchase.
A program reminder (timer) will be
automatically set for this PPV event.
If you press the EXIT key on the remote
control, this indicates that you do not intend
to purchase the event.
When it is time for the event to start, a
message appears on the screen 30
seconds before the start of the event. You
have the option to tune to the channel or to
cancel the timer. The event will automatically
begin if you do not press OK on the remote
control within 30 seconds.
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Troubleshooting
If the set-top does not perform as expected, the following tips may help.
If you need further assistance, contact your service provider.
No Picture
•
Plug the TV and set-top into an electrical outlet that is not controlled by a
wall switch.
•
•
•
Verify that all cables are properly connected.
Verify that the Power to the TV is turned on.
Verify that the TV is set to the proper input channel.
No Color
•
•
•
Verify that the current TV program is broadcast in color.
Adjust the TV color controls.
Verify that all audio and coaxial cables are properly connected.
No Sound
•
•
•
•
Verify that the TV and set-top are properly connected to an electrical outlet.
Verify that all cables are properly connected.
Verify that the TV is set to the proper input channel.
Verify that the volume is turned on.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may appear in
this guide. We reserve the right to change this guide at any time without notice.
Service Provider Video Technology Group
5030 Sugarloaf Parkway
678.277.1000
Box 465447
Lawrenceville, GA 30042 USA
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo and Scientific Atlanta are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
DVB is a trademark of the DVB project.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability are subject to change without notice.
© 2009 Cisco Systems, Inc. All rights reserved.
May 2009
4026055 Rev A
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