Cisco Systems Cordless Telephone SPA302D User Manual

USER GUIDE  
Cisco SPA302D Mobility Enhanced Cordless Handset  
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1
Getting Started  
This chapter provides an overview of your Cisco SPA302D Mobility Enhanced  
Cordless Handset. It contains the following sections:  
Overview  
The Cisco SPA302D Mobility Enhanced Cordless Handset is part of the Cisco  
Small Business voice endpoint product portfolio. The Cisco SPA302D provides  
wireless phone service using the DECT standard. It provides both standard and  
business-class phone features, such as multi-line support, conferencing, call  
pickup, call park, and accessing voicemail.  
The Cisco SPA302D works exclusively with the Cisco SPA232D Mobility  
Enhanced ATA, which has an integrated DECT Base Station to provide telephone  
service for the handsets. The Cisco SPA232D provides telephone and fax service  
using a connection to the Internet and to the Public Switched Telephone Network  
(PSTN).  
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Getting Started  
Understanding Your Cisco SPA302D  
1
Understanding Your Cisco SPA302D  
Use the following illustration and table to identify the parts of your phone.  
Figure1 Cisco SPA302D Mobility Enhanced Cordless Handset Phone  
Components  
#
1
2
3
Description  
Earphone speaker.  
Handset display.  
Right softkey—Press the softkey to perform the action shown in the  
lower right of the handset display.  
4
5
End Call button—Press the button briefly to end a call. Press the button  
and hold it to turn the handset on and off.  
Dial keypad.  
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Understanding Your Cisco SPA302D  
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6
7
8
Mute button.  
Microphone.  
Speakerphone button—Press this button during a call to use the  
speakerphone.  
9
Start Call button.  
10  
Left softkey—Press the softkey to perform the action shown in the lower  
left corner of the handset display.  
11  
4-way navigation keypad—Press the arrow buttons to move up, down,  
left, or right through menus displayed on the handset.  
12  
13  
14  
Center Select button.  
Headset port.  
Speakerphone speaker.  
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Getting Started  
Understanding Your Cisco SPA302D  
1
Cisco SPA302D Display Screen  
Your phone screen displays the following information:  
#
Description  
1
Date and time—The date and time are obtained from the Cisco  
SPA232D, but can be updated manually from the handset. To change the  
2
DECT signal strength—Reflects the handset registration status to the  
Cisco SPA232D.  
3
4
Battery indicator—Reflects the charge level and status of the batteries.  
Handset information—Lists the name and number assigned to the  
handset in the phone system.  
5
Contacts—Accesses the phone contacts. See “Using Contacts”  
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Getting Started  
Understanding Your Cisco SPA302D  
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6
Options—Items displayed in this menu depend on the phone state. For  
example, different options are displayed when a call is active than when  
the phone is idle.  
Options When the Handset is Idle  
Redial—Press to dial the last number called.  
Intercom—Press to call another Cisco SPA302D that is registered  
to the same Cisco SPA232D. Choose the handset from a list and  
press the center Select button.  
Parked Calls—Retrieve a parked call. See “Parking a Call” on  
Grp Pickup—Pick up a call ringing at another handset in a group  
Pickup—Pick up a call ringing at a specified extension. See  
Keylock—Press to lock the phone. To unlock, press the center  
Select button, and then press the asterisk key (*).  
Options When There is an Active Call  
New Call—Put an active call on hold and create a new call.  
Hold—Put a call on hold. See “Putting a Call on Hold” on page  
16.  
Transfer—Transfer the call. See “Transferring a Call” on page  
17.  
Conference—Create a conference call between you, the caller on  
the active call and another caller. See “Placing a Three-Way  
Turning the Handset On and Off  
To turn the handset off and on, press and hold the End Call button.  
NOTE Placing the handset into the cradle automatically turns the handset on, even if it has  
been shut off.  
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Getting Started  
Understanding Your Cisco SPA302D  
1
Navigating through the Phone Menus  
From the main display screen, press the Left softkey to access the Options menu  
(Redial, Intercom, and Keylock). Press the Right softkey to access the Contacts  
menu. These buttons also provide other options such as Cancel and Back,  
depending on the phone menu that you are viewing.  
On the Cisco SPA302 handset, press the Select button in the center of the 4-way  
navigation keypad to access additional phone functions.  
The table below lists these functions and where to look for configuration  
information.  
Icon  
Name  
Description  
Call History View a list of calls placed from and received by the  
handset. Press the left and right arrow buttons to filter  
calls by Incoming, Outgoing, and Missed status. See  
Contacts  
View lists of private and shared contacts. See Using  
Call  
Configure or view call preferences, speed dials, call  
forwarding, and other options. See Configuring Call  
Settings  
Settings  
Register the handset, configure the network settings,  
choose ringtones, update the handset software, perform  
a factory reset, view the handset information (such as  
model and software version) and view and configure  
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Getting Started  
Understanding Your Cisco SPA302D  
1
Display Screen Icons  
The display screen contains icons that indicate phone functions and status. The  
following table displays the most common phone icons:  
Icon  
Name  
Description  
Active call  
A call is in progress.  
Call forwarding  
Conference call  
Do Not Disturb  
Call forwarding is configured on the phone.  
A conference call is in progress. See Placing  
Incoming calls do not reach your handset  
because the phone has been set to Do Not  
Hold  
A call is on hold. See Putting a Call on Hold,  
page16.  
Incoming call  
Missed call  
Mute  
A call is coming in to the phone.  
An incoming call was not answered. See  
The phone speaker is muted. Appears during  
an active call. See Adjusting Handset Volume  
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Getting Started  
Understanding Your Cisco SPA302D  
1
Speaker  
The speakerphone is turned on.  
You have new voicemail.  
Voicemail  
Recovery Software  
Notification  
When this icon appears in the center of the  
display screen, it indicates that the handset  
has loaded the recovery software image. This  
event can occur when, for example, the  
software image on the Cisco SPA302D has  
been corrupted.  
If this notification appears, download and  
reinstall the latest software on the handset.  
Entering Numbers and Text in Fields  
Some fields on the Cisco SPA302D require you to enter numbers and text by using  
the keypad. In general, the following guidelines apply:  
Use the keypad to enter numbers and characters, pressing the key multiple  
times to select the correct number or letter.  
Press the number key multiple times to move to a different letter under that  
number. (For example, to enter “Mary,” you would press 6 five times rapidly  
and then pause (for M); press 2 and then pause (for a), press 7 three times  
rapidly (for r), and then press 9 three times rapidly (for y).  
Press the Right softkey (Delete) to backspace and delete the last character,  
or cancel data entry.  
Press the Left softkey to save entered data.  
Press the arrow buttons on the keypad to move between fields.  
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Getting Started  
Installing the Cisco SPA302D  
1
Available characters are shown in the following table:  
Key  
1
Character Set  
1 / : \ , ! ; $ ^ |  
abc2ABC  
2
3
def3DEF  
4
ghi4GHI  
5
jkl5JKL  
6
mno6MNO  
pqrs7PQRS  
tuv8TUV  
7
8
9
wxyz9WXYZ  
Space 0 ~ ? > ‘ < “  
. @ * & % [ ] _  
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Installing the Cisco SPA302D  
Before using the Cisco SPA302D, you must do the following:  
1. Install and configure the Cisco SPA232D Mobility Enhanced ATA. See the  
Cisco SPA232D Quick Start Guide and User Guide for more information.  
2. Insert batteries into the Cisco SPA302D and charge for a minimum of 10  
3. Register the Cisco SPA302D handset to the Cisco SPA232D. See  
page11.  
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Getting Started  
Installing the Cisco SPA302D  
1
Charging the Handset  
STEP 1 Remove the back cover of the handset.  
STEP 2 Insert the two AAA rechargeable batteries (included) into the handset. Correct  
battery placement is shown on the label inside the battery compartment. If the  
batteries are charged, the handset turns on when the batteries are inserted. If the  
batteries are not charged, the handset turns on when it is placed into the charging  
cradle.  
!
CAUTION Use only size AAA Ni-MH 800 mAh (1.2V) rechargeable batteries in the Cisco  
SPA302D handset.  
STEP 3 Remove the protective film from the handset and charging cradle.  
STEP 4 Insert the power clip into the power adapter.  
STEP 5 Insert the power adapter into the power source.  
STEP 6 Connect the power adapter to the charging cradle in the port shown below.  
!
CAUTION Only use the power adapter designed for use with Cisco SPA300 Series devices.  
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Getting Started  
Installing the Cisco SPA302D  
1
STEP 7 Place the handset into the charging cradle. The light on the charging cradle  
appears solid green when the handset is charging. Charge the handset for a  
minimum of 10 hours before using the handset for the first time to ensure that the  
handset is fully charged.  
Registering the Handset to the Cisco SPA232D Mobility  
Enhanced ATA  
STEP 1 Install and configure the Cisco SPA232D. See the Cisco SPA232D Quick Start  
Guide for more information.  
STEP 2 On the Cisco SPA302 handset, press the Select button in the center of the 4-way  
navigation keypad.  
STEP 3 Using the navigation arrow buttons, scroll to the Settings icon and press the  
center Select button to select it.  
STEP 4 Select Handset Registration.  
STEP 5 Select Register.  
STEP 6 On the Cisco SPA232D, press the Page/Registration button and hold it down for  
at least seven seconds until the green status light flashes quickly.  
TIP If you press the button for fewer than seven seconds, the green status light flashes  
slowly, indicating the unit is in “paging” mode and is not in registration mode.  
Registration will not work if the unit is in paging mode.  
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Getting Started  
Installing the Cisco SPA302D  
1
STEP 7 Enter the PIN code (available from your phone system administrator). By default,  
there is no PIN code. Press the Left softkey to confirm that you want to register the  
handset. The “registering” message appears.  
To verify that the handset registered to the base station, confirm that the DECT  
signal strength icon is solid (not flashing) and that the handset ID, such as Handset  
1 (or Handset 2), appears near the top right corner of the display screen.  
Deregistering the Handset  
To remove the association between the Cisco SPA302D handset and the Cisco  
SPA232D base station, you must deregister the handset.  
STEP 1 On the Cisco SPA302 handset, press the Select button in the center of the 4-way  
navigation keypad.  
STEP 2 Using the navigation arrow buttons, scroll to the Settings icon and press the  
center Select button to select it.  
STEP 3 Select Handset Registration.  
STEP 4 Select Deregister.  
STEP 5 Enter the PIN code (available from your phone system administrator). By default,  
there is no PIN code; however, a PIN code may be set by your administrator to  
prevent inadvertent deregistration of another handset. Press the Left softkey to  
confirm.  
STEP 6 A list of all handsets registered to the Cisco SPA232D appears. Choose your  
handset from the list and press the center Select button. (Be sure to choose the  
correct handset.)  
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Getting Started  
Locating Handsets  
1
Locating Handsets  
To locate handsets that may have been misplaced, you can have all handsets  
registered to the Cisco SPA232D receive a ringing “locator call.” To page all  
handsets, on the Cisco SPA232D, briefly press the Page/Registration button until  
the green status light flashes slowly.  
A “handset locator” message displays on the ringing handsets. Press the Start  
Call or End Call button to stop the ringing.  
NOTE If the handset ringer is turned off, the handset locator call does not ring.  
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Using Your Cisco SPA302D  
Placing a Call  
2
Placing a Call  
To place a call, do one of the following tasks:  
Enter the number on the keypad and press the green Start Call button.  
To use the speakerphone, enter the number on the keypad and press the  
Speakerphone button.  
NOTE Depending on your phone system or dial plan configuration, you may have to enter  
a digit, such as 9, before entering the number to place an external call.  
Adjusting Handset Volume and Muting  
To adjust the audio volume during a call:  
Press the Right Arrow button on the 4-way navigation keypad to increase  
the volume.  
Press the Left Arrow button to decrease the volume.  
To adjust the ringtone volume when a call is not in progress:  
Press the Right Arrow button to increase the volume.  
Press the Left Arrow button to decrease the volume.  
To turn off the ringer, continue to press the Left Arrow button until the message on  
the display and the ringer off icon indicate that the ringer is turned off.  
To mute the handset microphone, press the Mute button on the handset. The mute  
icon appears at the top of the handset display.  
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Using Your Cisco SPA302D  
Answering or Ignoring a Call  
2
Answering or Ignoring a Call  
To answer an incoming call, do one of the following tasks:  
Press the Start Call button.  
Press the Left softkey to select Answer.  
Press the Speakerphone button to answer with the speakerphone.  
To decline to answer a call, press the Right softkey to select Ignore.  
Putting a Call on Hold  
To put a call on hold, press the Left softkey to select Options. Scroll to Hold and  
press the center Select button. The Hold icon and on-screen message indicates a  
call is on hold.  
To resume the call, press the Left softkey to select Options. Scroll to Resume and  
press the center Select button. The Active Call icon indicates the call is active  
again.  
Ending a Call  
To end a call, do one of the following tasks:  
Press the red End Call button.  
Press the Right softkey to select End Call.  
Using Call Waiting  
If Call Waiting is enabled, while on a call, a beep tone will alert you of a second  
incoming call.  
To answer the call, press the Left softkey to select Answer and put the first call on  
hold. To ignore the call, press the Right softkey to select Ignore.  
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Using Your Cisco SPA302D  
Transferring a Call  
2
To return to the first call, do one of the following tasks:  
Press the Right softkey to select End Call to end the active call and return  
to the call on hold.  
Press the Left softkey to select Options and choose Swap to place the  
current call on hold and return to the first call. The active call is shown at the  
top of the screen and is indicated by the active call icon.  
Transferring a Call  
To transfer a call:  
STEP 1 Press the Left softkey to select Options.  
STEP 2 Scroll to Transfer and press the Select button.  
STEP 3 Enter the number to which to transfer. The Cisco SPA302D automatically dials the  
number.  
STEP 4 You can transfer before the called number answers, or you can wait to speak to the  
called number. To transfer, press the Left softkey to select Options, scroll to  
Transfer, and then press the Left softkey button.  
Redialing a Call  
To redial the last number called, press the Left softkey to select Options. Select  
Redial.  
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Using Your Cisco SPA302D  
Placing a Three-Way Conference Call  
2
Placing a Three-Way Conference Call  
You can create a conference call between you, the caller on an active call with you,  
and a third party. To create a conference call:  
STEP 1 Press the Options softkey during an active call. The first call is placed on hold, a  
second line is opened, and you hear a tone. Enter the second telephone number on  
the keypad. The number is automatically dialed.  
STEP 2 When the second party answers, press the Options softkey and choose  
Conference. The three calls are connected and the display screen shows that a  
conference call is in progress. When you hang up, the conference call is ended for  
all parties.  
Picking Up a Call  
You can pick up a call that is ringing at another extension. Depending on the way  
your telephone network is configured, you can pick up a call in the following ways:  
Pick up a call that is ringing at a handset in your group by pressing the  
Options softkey and selecting Grp Pickup. The phone displays any  
handsets in the group that have ringing calls. Choose the call to pick up and  
press the center Select button.  
Pick up a call that is ringing at specific extension by pressing the Options  
softkey and selecting Pickup. Enter the handset number where the call you  
want to pickup is ringing and press the Start Call button.  
Parking a Call  
You can park a call on a designated line (“parking lot”) so that another person in  
your office can retrieve the call. The call is active until it is unparked or the caller  
hangs up.  
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Using Your Cisco SPA302D  
Managing Missed Calls  
2
To p a r k a c a l l :  
STEP 1 While on an active call, press the Options softkey.  
STEP 2 Select Park.  
STEP 3 In the Lot Number field, enter a number to identify the park line and press the  
Confirm softkey. The lot number does not correspond to a physical phone  
extension number; you can pick any easily remembered number (for example,  
100). The call is then parked on that line, and the caller hears music-on-hold or  
messages.  
To unpark a call from another Cisco SPA302D:  
STEP 1 From the main display, press the Options softkey.  
STEP 2 Select Parked Calls. A list of parked calls is displayed.  
STEP 3 Scroll to choose the call you want to unpark and press the center Select button.  
The call is picked up on your phone.  
Managing Missed Calls  
A message appears on the display screen notifying you if a call is not answered.  
Pressing any button on the handset clears this message from the screen.  
NOTE The missed call notification cannot be turned off, only cleared after the notification  
appears.  
To view and return a missed call, press the Up Arrow button to display the Call  
History, or press the center Select button and select Call History. Select the  
missed call you want to return and press the Start Call button. For more  
information on options in the Call History menu, see “Viewing the Call History” on  
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Using Your Cisco SPA302D  
Using the Intercom Feature  
2
Using the Intercom Feature  
The intercom feature allows you to directly dial another handset that is registered  
to the same Cisco SPA232D. To use the intercom feature, press the Options  
softkey and choose Intercom. Choose the handset you want to call from the list  
and press the center Select button. The handset you have selected receives the  
call from your handset, and can answer the call or ignore the call.  
Viewing the Call History  
You can view a list of calls placed from and received on your handset. To view the  
call history:  
STEP 1 Press the center Select button.  
STEP 2 Select Call History. A list of calls is shown. Scroll to the call you want to view and  
do one of the following actions:  
Press the Center select button to see more information about the call.  
Press the Start Call button to call the number.  
Press the Options softkey to perform one of the following actions:  
-
Send to Contacts—Adds the number to your list of private contacts. If  
desired, edit the name in the Name field and choose a ringtone for the  
contact. Press Save to save the new contact.  
-
-
-
Clear Entry—Deletes the call from the call history. Press Confirm to  
delete.  
Clear List—Deletes all calls from the call history. Press Confirm to clear  
the list.  
Edit Dial—Retrieves the number from the call history and opens the  
dialer window, so that the number can be edited before dialing (for  
example, to add a steering digit to reach an outside line). Press the Right  
and Left Arrow buttons to move the cursor in the number field and the  
Back softkey to delete characters.  
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Using Your Cisco SPA302D  
Using Contacts  
2
Using Contacts  
You can store private and shared contacts on your handset. Private contacts are  
specific to each handset. Shared contacts are available on all handsets registered  
to the Cisco SPA232D. When a shared contact is entered from a handset, the  
contact is made available to all handsets registered to the same base station.  
You can configure up to 100 private contacts and 50 shared contacts on the Cisco  
SPA302D.  
To configure contacts:  
STEP 1 Press the center Select button.  
STEP 2 Choose Contacts.  
STEP 3 Choose Private (contacts are stored only on this handset) or Shared (contacts are  
shared and stored among all handsets registered to the same Cisco SPA232D).  
STEP 4 Press the Options softkey to perform one of the following actions:  
Add New—Add a new contact. Enter the name and number, and then press  
the Save softkey. Names and numbers have a 32-character limit.  
Edit Dial—Retrieves the number from the Contacts list and opens the dialer  
window, so that the number can be edited before dialing (for example, to add  
a steering digit to reach an outside line). Press the Right and Left Arrow  
buttons to move the cursor in the number field and the Back softkey to delete  
characters.  
Edit—Edit the name and number of the contact. You can also assign a  
ringtone for the contact. Press Save to save your changes.  
Delete—Deletes the selected contact. Press Confirm to delete.  
Delete All—Deletes all contacts. Press Confirm to delete all contacts.  
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Using Your Cisco SPA302D  
Configuring Call Settings  
2
Configuring Call Settings  
The Call Settings menu allows you to configure the following options for your  
phone:  
Call Preferences, such as Do Not Disturb or Call Waiting  
Speed Dials  
Call Forwarding  
Outgoing Default Line  
Line Status  
NOTE Depending on how your handset is configured (connected to the IP network or the  
PSTN), all options and preferences described in this guide may not be available on  
your handset. Contact your phone system administrator if you have questions  
about which options or preferences are enabled.  
Accessing the Call Settings Menu  
To reach the Call Settings menu, press the center Select button, scroll to Call  
Settings, and press the center Select button again.  
In the Call Settings menu, press the Up and Down Arrow buttons to select the  
settings you want to change and press the Select button. Available configuration  
options are described in the following sections.  
Configuring Do Not Disturb, Call Waiting, and Call Blocking  
You can configure call preferences, such as Do Not Disturb and Call Waiting, by  
accessing the following options:  
Do Not Disturb—Incoming calls do not reach your handset. (They will not  
display in the Received Calls list.)  
Call Waiting—If call waiting is enabled, while on a call, a beep tone will alert  
you of a second incoming call.  
Block Caller ID—Prevents your Caller ID information from being sent when  
placing a call.  
Block Anonym Call—Blocks incoming calls to your handset from callers  
who have blocked their Caller ID.  
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Using Your Cisco SPA302D  
Configuring Call Settings  
2
To configure these features:  
STEP 1 Press the center Select button to view the available preferences.  
STEP 2 Scroll to Call Settings and press the center Select button again.  
STEP 3 Press the center Select button to choose Call Preferences.  
STEP 4 Press the Up or Down Arrow button to scroll to the setting you want to configure.  
STEP 5 Press the Right and Left Arrow buttons to turn the feature on or off.  
STEP 6 Press the Left softkey (Save), or the center Select button to save your changes.  
Configuring and Using Speed Dials  
You can configure up to 9 speed dials (numbers 2 through 9 and 0) on your  
handset. A speed dial number can be configured by pressing and holding an  
unassigned number on the keypad, or by using the Call Settings menu on the  
handset.  
Creating Speed Dials  
To create a speed dial by choosing an unassigned number on the phone keypad:  
STEP 1 Press and hold the number (2 through 9 or 0). When the message appears asking  
you to confirm the speed dial entry, press the Left softkey to Confirm.  
STEP 2 Perform one of the following actions:  
Press the Left softkey to choose Contacts to add a speed dial from the  
private Contacts list. Select the contact and press the center Select button.  
Use the keypad to enter the speed dial name. Press the Down Arrow button  
to reach the number field and use the keypad to enter the number. Be sure to  
enter any steering digits, access codes, or area codes needed.  
STEP 3 Press the center Select button to save the speed dial and return to the main  
display screen.  
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Using Your Cisco SPA302D  
Configuring Call Settings  
2
To create a speed dial from the handset menu:  
STEP 1 Press the center Select button to view the available preferences.  
STEP 2 Scroll to Call Settings and press the Select button again.  
STEP 3 Select Speed Dial.  
STEP 4 Press the Up and Down Arrow buttons to move to the speed dial slot that you want  
to configure. Press Options, and then select Edit.  
STEP 5 Perform one of the following actions:  
Press the Left softkey to choose Contacts to add a speed dial from the  
private Contacts list. Select the contact and press the center Select button.  
Use the keypad to enter the speed dial name. Press the Down Arrow button  
to reach the number field and use the keypad to enter the number. Be sure to  
enter any steering digits, access codes, or area codes needed.  
STEP 6 Press the center Select button to save the speed dial and return to the list of  
speed dials.  
Managing Speed Dials  
From the Speed Dial menu, press Options. You can do the following:  
Edit—Edit the selected speed dial.  
Clear Entry—Delete the selected speed dial.  
Clear List—Delete all speed dials.  
Using Speed Dials  
To use a speed dial, press the asterisk key (*), press the number of the speed dial,  
and then press the Start Call button.  
Configuring Call Forwarding  
You can forward all calls to another phone number, forward calls when your phone  
is busy, or forward calls to another phone number when there is no answer at your  
phone.  
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Using Your Cisco SPA302D  
Configuring Call Settings  
2
To configure call forwarding:  
STEP 1 Press the center Select button to view the available preferences.  
STEP 2 Scroll to Call Settings and press the center Select button again.  
STEP 3 Scroll to Call Forwarding and press the center Select button.  
STEP 4 In one or more of the fields, enter the number to which you want to forward calls.  
You can forward calls to a voice mailbox, another extension, or an outside line. If  
forwarding calls to an outside line, be sure to enter any steering digits, access  
codes, or area codes required to complete the call. Press the Delete key to  
backspace.  
Forward All Dest—Forwards all incoming calls to the destination of the  
entered number.  
Forward Busy Dest—Forwards incoming calls to the destination of the  
entered number when your phone is busy.  
Forward No Ans Dest—Forwards incoming calls to the destination of the  
entered number when you do not answer the phone.  
STEP 5 Press Save.  
Choosing the Default Outgoing Line  
You can configure the outgoing line for calls made from the Cisco SPA302D. For  
example, you can select one of the ten DECT Lines or the PSTN (phone) line as the  
outgoing line. The default outgoing line is the first line chosen when an outgoing  
call is made from the Cisco SPA302D.  
To choose the default outgoing line:  
STEP 1 Press the center Select button to view the available preferences.  
STEP 2 Scroll to Call Settings and press the Select button again.  
STEP 3 Select Outgoing Default Line.  
STEP 4 Choose the line you want to set as the default and press the Select softkey.  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
NOTE You can choose the outgoing line on a per-call basis by pressing and holding the  
Start Call button. A list of lines that can be selected for an outgoing call appears.  
Viewing the Line Status  
You can view the status of all DECT Lines and the PSTN line by doing the following:  
STEP 1 Press the center Select button to view the available preferences.  
STEP 2 Scroll to Call Settings and press the center Select button again.  
STEP 3 Select Line Status. The lines and status are displayed:  
Not Ready—The SIP line is not registered.  
Ready—The SIP line is registered.  
In Use—The SIP line is in on a call.  
Busy—The maximum number of calls in use for a SIP line has been reached.  
Configuring Phone Settings  
To reach the Settings menu, press the center Select button, scroll to Settings,  
and press the Select button again.  
In the Settings menu, press the arrow buttons to select the settings you want to  
change and press the Select button. You can perform the following tasks or  
configure the following options from the Settings menu:  
Network Settings  
SIP Settings  
Ringtones  
To n e s  
Backlight Settings  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
Date and Time  
Handset Settings  
Update Software  
Factory Reset  
Phone Info  
Configuring Network Settings  
You can enter or modify the network settings on your handset. These settings  
indicate the method that your handset and base station use to connect to the  
Internet.  
NOTE You should only change this setting if advised to do so by your phone system  
administrator.  
STEP 1 From the Settings menu, choose Network Settings.  
STEP 2 Enter the PIN code (available from your phone system administrator). By default,  
there is no PIN code. Press Confirm.  
STEP 3 Press the Right and Left arrow buttons on the navigation keypad to scroll through  
the available network settings and press Confirm to change the selected setting.  
You can choose from the following settings:  
DHCP (most common)—The Cisco SPA302D and the Cisco SPA232D  
receive an IP address from the DHCP server on your network (typically, the  
router or switch to which your hardware is connected).  
Static IP—Choose this setting if you need the Cisco SPA302D to have an  
assigned IP address that does not change. Enter the IP address, subnet  
mask, gateway address and DNS server addresses.  
PPPoE—Choose this setting if you have a Point-to-Point Protocol over  
Ethernet connection to the Internet. Enter your username, password, and  
service information for your Internet connection.  
STEP 4 Press Confirm to save your changes.  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
SIP Settings  
You can enter or modify the settings for your Session Initiation Protocol (SIP)  
connection, which is the Voice over IP (VoIP) connection to the Internet.  
NOTE You should only change this setting if advised to do so by your phone system  
administrator. Only DECT Line 1 is configurable from the Cisco SPA302D handset.  
Additional DECT Lines for VoIP are configurable by an administrator on the Cisco  
SPA232D.  
STEP 1 From the Settings menu, choose SIP Setting.  
STEP 2 Enter the PIN code (available from your phone system administrator). By default,  
there is no PIN code. Press Confirm.  
STEP 3 Press the Up and Down Arrow buttons on the navigation keypad to scroll through  
the following fields:  
Display Name—Identifier of DECT Line 1.  
User Name—SIP User Name of VoIP account.  
Password—SIP password of VoIP account.  
Proxy—The SIP proxy IP address of the VoIP service provider.  
Authen ID—An ID used by some VoIP service providers to authenticate  
login information. Your phone system administrator can provide this  
information if necessary.  
STEP 4 Press Confirm to save your settings.  
Changing Your Ringtone  
To change your handset ringtone:  
STEP 1 From the Settings menu, choose Ringtones.  
STEP 2 Press the Up and Down Arrow buttons to select a ringtone. The ringtone plays.  
STEP 3 Press Save to save the selected ringtone as the ringtone for your handset.  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
Configuring Keypad and Call Park Tones  
You can configure a tone to play when keys on the handset are pressed or when a  
phone call is parked. To configure tones:  
STEP 1 From the Settings menu, choose Tones.  
STEP 2 Press the Up and Down Arrow buttons to select the tone setting that you want to  
change. Press the Right and Left arrow buttons to turn the tone on or off.  
STEP 3 Press Save to save your changes.  
Configuring the Backlight Timeout Setting  
You can configure the amount of time that the handset display screen remains lit  
before it is turned off to conserve battery power. To configure the timeout setting:  
STEP 1 From the Settings menu, choose Backlight Settings.  
STEP 2 Press the Right and Left Arrow buttons to choose from 15, 30, or 60 seconds.  
STEP 3 Press Save.  
Configuring the Date and Time  
The handset date and time is synchronized with the Cisco SPA232D. You can also  
enter the date and time manually from the handset. To configure the date and time  
from the handset:  
STEP 1 From the Settings menu, choose Date/time.  
STEP 2 Press the Up and Down Arrow buttons to select the field you want to change (for  
example, hour and minute). Press the Right and Left Arrow buttons to change the  
values in the field.  
STEP 3 Press Save.  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
Changing Handset Settings  
A unique handset name can be defined which is reflected in the upper right corner  
of the display. The handset name is used to identify the SPA302D with the  
Intercom and handset deregistration.  
To change the handset name, display language, and input language:  
STEP 1 From the Settings menu, choose Handset Settings.  
STEP 2 Press the Up and Down Arrow buttons to select the field you want to change.  
Press the Right and Left Arrow buttons to change the values in the field.  
STEP 3 Press Save.  
Upgrading the Handset Software  
To upgrade the handset software, you must first upgrade the software on the  
Cisco SPA232D. For more information on upgrading the software on the base  
station, see the Cisco SPA232D Mobility Enhanced Phone Adapter  
Administration Guide.  
After upgrading the software on the Cisco SPA232D, you can then download the  
new software to the handset and upgrade the handset software.  
Software upgrades are performed “over the air” and the Cisco SPA232D does not  
have an external interface requiring a physical connection to another device.  
To upgrade the software:  
STEP 1 From the Settings menu, choose Update Software.  
STEP 2 At the Check for software update prompt, press Confirm.  
STEP 3 Within a moment, the handset displays the current version of software on the  
handset and the latest software version available from the Cisco SPA232D. Press  
the Select softkey.  
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Using Your Cisco SPA302D  
Configuring Phone Settings  
2
STEP 4 Place the handset in the charging cradle.  
!
CAUTION Do not remove the handset from the charging cradle during the upgrade. Do not  
power off the handset, charging cradle, or base station, or otherwise interrupt the  
upgrade process.  
STEP 5 The handset erases the flash memory, downloads the new software, and verifies  
the upgrade data. After the upgrade, a message appears indicating the status of  
the upgrade (for example, if the upgrade succeeded). Press Reset to reboot the  
handset.  
NOTE If the upgrade fails, press Reset to reboot the handset. Check the status lights on  
the Cisco SPA232D to make sure the unit is powered on and functioning. Repeat  
the upgrade. If the upgrade continues to fail, contact your phone system  
administrator.  
Performing a Factory Reset  
NOTE Do not perform a factory reset unless advised to do so by your phone system  
administrator or by technical support.  
Performing a factory reset removes all of the information from your handset (for  
example, contacts, speed dials, and call records) and restores it to the original  
factory software state. The Cisco SPA302D remains registered to the Cisco  
SPA232D after a factory reset, and must be manually deregistered.  
To p e r fo r m a f a c to r y re s e t :  
STEP 1 From the Settings menu, choose Factory Reset.  
STEP 2 When prompted to confirm the reset, press Confirm. The handset returns to the  
main display screen after the reset.  
Viewing Phone Information  
To view information about your handset, including the software version, hardware  
version, and serial number:  
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Advanced Handset Configuration Options  
2
STEP 1 From the Settings menu, choose Phone Info.  
STEP 2 Press the Up and Down Arrow buttons to scroll through the available phone  
information:  
Model—Handset model.  
Software Version—Version of software that is installed on the handset.  
HID VID—Hardware version ID.  
PID—Product ID.  
SN—Serial number of your hardware.  
IPEI—International Portable Equipment ID, or a unique number used to  
identify each DECT handset to the base station.  
Base RFPI—Radio Fixed Part ID, or a unique number used to identify each  
DECT base station to the handset.  
IP Address—IP address of your handset.  
IP Mask—Subnet mask of your handset.  
Gateway IP—IP address of the router providing the Internet connection to  
the handset and base station.  
WAN MAC Address—MAC (hardware) address of the handset.  
Default outgoing line—The outgoing line that the handset chooses first  
when a call is placed.  
Incoming Lines—Incoming lines that are configured for the handset (for  
example, DECT and PSTN lines).  
Advanced Handset Configuration Options  
You can configure some of the Cisco SPA302D handset options using the web-  
based configuration utility. The Cisco SPA302D does not have its own  
configuration utility, but is part of the configuration utility for the Cisco SPA232D.  
The configuration utility is best used by a VoIP service provider, the phone system  
administrator, or with the assistance of technical support personnel.  
For more information about using the configuration utility, see the Cisco SPA232D  
Mobility Enhanced Phone Adapter Administration Guide.  
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Using Your Cisco SPA302D  
Troubleshooting the Cisco SPA302D  
2
Troubleshooting the Cisco SPA302D  
Advanced troubleshooting is performed by phone system administrators and is  
not covered in this document. However, some common problems and solutions are  
described below.  
No Network Message  
If a “No Network” message is displayed on the phone screen, the WAN interface of  
Cisco SPA232D is not connected to the network. This means that the Cisco  
SPA232D cannot connect to the Internet and some functions are unavailable. Try  
the following actions:  
1. Make sure the Internet connection is active.  
2. Check the cable connecting the WAN interface of the Cisco SPA232D to the  
Internet source (for example, the cable modem) to make sure it is functional.  
3. Reboot the Cisco SPA232D.  
Unresponsive Handset  
If the handset is unresponsive after a few moments, press the End Call button to  
turn the handset off. Wait a few moments and then press the End Call button again  
to turn the handset back on. If the handset is still unresponsive, remove the  
batteries for a few moments to “reboot” the handset, and then replace the  
batteries.  
NOTE There is no “hard reset” button on the handset.  
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A
Where to Go From Here  
Cisco provides a wide range of resources to help you obtain the full benefits of  
your Cisco SPA302D Mobility Enhanced Cordless Handset.  
Support  
Cisco Small Business Support  
Community  
Online Technical Support and  
Documentation (Login Required)  
Cisco Small Business Support  
and Resources  
Downloads and Documentation  
Firmware  
Cisco Small Business Voice  
Gateways Documentation  
Cisco Small Business SPA300  
Series Phones  
Open Source Documentation  
Follow the Release Notes link at  
Cisco Small Business  
Cisco Partner Central for Small  
Business (Partner Login  
Required)  
Cisco Small Business Home  
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