Cisco Unified Wireless IP Phone
7925G for Cisco Unified
Communications Manager 7.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks
Using the Phone
Power on/off Press
and hold until phone
Place a call
Answer a call
Disconnect
Dial the number and press
the phone
powers on or off.
.
Access phone Press Options for feature list:
Press
.
, Answer, or
or EndCall.
features
• Press number key for feature or
• Scroll to feature and press
.
Press
QUICK REFERENCE
Hold/resume a call Press Hold or Resume.
Transfer a call to a Choose Options >Trnsfer,
menu options
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools)
• Services menu (World)
new number
enter a target number, then
press Options >Trnsfer
again.
Press number key for menu option.
Redial a number
Press
twice or
Adjust
display
Choose Settings > Phone Settings >
Display Settings, and select
Options > Redial.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. To cancel, choose
Options > CFwdAll.
brightness
Display Brightness. Press
, then press Save.
or
Go to main Press
screen from
(left arrow).
Cisco Unified Wireless
IP Phone 7925G for
Cisco Unified
Line View
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Shortcut Keys and Buttons
Calls, or Placed Calls.
To dial, scroll to a listing
Communications
Manager 7.0
Toggle ringer to Press and hold
vibrate or ring
.
and press Dial or
Access your Phone Press Ph Book or Directory
Book > Phone Book.
.
Adjust ringer,
handset, or
Press
up or down.
Using the Phone
speaker volume
Shortcut Keys and Buttons
Softkey Definitions
Entering Text
Mute/unmute
your phone
Press
to toggle.
Activate speaker Press and hold
or handset
. To use the
Phone Screen Icons
Common Phone Tasks
handset, press and hold button
again.
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
Access voice
messages
Press and hold
.
Lock/unlock the To lock, press and hold
keypad
.
© 2008 Cisco Systems, Inc. All rights reserved.
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To unlock, press Unlock and
OK.
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Line Features
Phone line
Softkey Definitions
Entering Text
AbbrDial
Dial using a speed dial index
Character—Press key one or more times.
Service URL
number
+
Space—Press
.
Barge
Add yourself to a call on a shared
line
Voice message
Number—Press the number key.
Symbol—Press these keys:
to enter * + - / = \ : ;
Other Features
CallBack
Receive notification when a busy
extension becomes available
Mute on
Headset active
CFwdAll
ConfList
Confrn
DND
Set up/cancel call forwarding
View conference participants
Create a conference call
+
to enter space , . ‘ “ | _ ~ ’
to enter # ? ( ) [ ] { }
Bluetooth enabled
Bluetooth device connected
Speaker mode active
Ringer off (silent mode)
Turn on/off Do Not Disturb
(DND)
to enter ! @ < > $ % ^ &
EditDial
GPickUp
Edit a number in a call log
Answer a call that is ringing in
another group or on another line
Ring and vibrate on
Vibrate only on
Phone Screen Icons
HLog
Log in or out of your hunt group
Line and Call States
iDivert
Send a call to your voice messaging
system
Call on hold
Application active
Radio signal status
Join
Join several calls already on a
single line to create a conference
Shared line in use
Call Forwarding enabled
MCID
Report suspicious calls
No radio signal
Incoming call, or BLF-monitored
line is ringing (BLF Pickup only)
MeetMe
Message
Park
Host a Meet-Me conference call
Access your voicemail
Battery charge status
BLF-monitored line is in-use
Store a call using Call Park
Open your Phone Book
Keypad locked
BLF-monitored line is idle
Ph Book
Business number for a contact
BLF-monitored line is in Do Not
Disturb state
PickUp
QRT
Answer a call in your group
Home number for a contact
Mobile number for a contact
Other number for a contact
Submit call problems to the system
administrator
Speed-dial, call log, or directory
listing (BLF status unknown)
Remove
Trnsfer
Remove a conference participant
Transfer a call
Intercom line in idle state
Intercom line in one-way audio
Intercom line in two-way audio
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Contents
Getting Started
1
Using this Guide
Finding Additional Information
Safety and Performance Information
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Installing the Phone Battery
Powering On the Phone 14
Setting Username and Passwords 15
Understanding the Home Screen Display 25
Understanding Feature Buttons and Menus 26
Accessing the Help System on Your Phone 27
Using Phone Buttons 28
Understanding Lines vs. Calls 28
Understanding Line and Call Icons 29
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Ending a Call 39
Using Mute 40
Using Conference 46
Using Join 46
Speed Dialing 52
Using Speed Dial and Fast Dial 53
Picking Up a Redirected Call on Your Phone 54
Storing and Retrieving Parked Calls 55
Logging Out of Hunt Groups 56
Using a Shared Line 57
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Making and Receiving Secure Calls 60
Using the Push to Talk Service 64
Customizing the Phone Screen 72
Changing Keypad Settings 74
Using Call Logs and Directories 77
Using Call Logs 77
Directory Dialing 78
Using Corporate Directory on Your Phone 79
Using Personal Directory on Your Phone 79
Cisco Unified CallManager Release 4.3 and Later 79
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Using Personal Directory on the Web 92
Using Cisco WebDialer 98
Understanding Additional Configuration Options 101
Troubleshooting Your Phone 103
Viewing Phone Administration Data 104
Using the Quality Reporting Tool 105
Cisco One-Year Limited Hardware Warranty Terms 107
Index 109
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to...
Then...
Review safety information
Connect your phone to the network
Use your phone after it is installed
Learn about the buttons and menus
Learn about the phone screen
Make calls
See Safety and Performance Information, page 2.
See Connecting Your Phone, page 7.
Start with the An Overview of Your Phone, page 19.
See Understanding Feature Buttons and Menus, page 26.
See Understanding Phone Screen Features, page 23.
See Placing a Call—Basic Options, page 33.
See Using Hold and Resume, page 39.
See Using Mute, page 40.
Put calls on hold
Mute calls
Transfer calls
See Transferring Calls, page 41.
Make conference calls
Forward calls to another number
Share a phone number
See Making Conference Calls, page 45.
See Forwarding Calls to Another Number, page 43.
See Using a Shared Line, page 57.
Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 54.
Use your phone as a speakerphone
Set up speed dialing
See Using a Handset, Headset, and Speakerphone, page 65.
See Speed Dialing, page 52.
Change the ring volume or tone
View your missed calls
See Customizing Rings, page 70.
See Using Call Logs and Directories, page 77.
See Accessing Voice Messages, page 87.
See Accessing Your User Options Web Pages, page 88.
Listen to voice messages
Customizing your phone using the
User Options web pages
See softkey and icon definitions
Refer to the Quick Reference Card in the front of this guide.
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Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
You can access the most current licensing information at this URL:
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Note
To see translations of the warnings that appear in this publication, refer to the statement
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning
Read the installation instructions before connecting the system to the power source.
Statement 1004
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Getting Started
Warning
Voice over IP (VoIP) service and the emergency calling service do not function if power
fails or is disrupted. After power is restored, you might have to reset or reconfigure
equipment to regain access to VoIP and the emergency calling service. In the USA, this
emergency number is 911. You need to be aware of the emergency number in your
country. Statement 361
Warning
Warning
The plug-socket combination on the battery charger must be accessible at all times
because it serves as the main disconnecting device. Statement 1019
The battery charger requires short-circuit (overcurrent) protection to be provided as part
of the building installation. Install only in accordance with national and local wiring
regulations. Statement 1045
Warning
Warning
Do not use the wireless IP phone in hazardous environments such as areas where high
levels of explosive gas may be present. Check with the site safety engineer before using
any type of wireless device in such an area.
Telephone receivers produce a magnetic field that can attract small magnetic objects
such as pins and staples. To avoid the possibility of injury, do not place the handset
where such objects may be picked up.
Battery Safety Notices
These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP
Phone 7925G manufacturer.
Warning
Warning
There is the danger of explosion if the battery is replaced incorrectly. Replace the battery
only with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions. Statement 1015
Ultimate disposal of this product should be handled according to all national laws and
regulations. Statement 1040
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Warning
Do not dispose of the battery pack in fire or water. The battery may explode if placed in
a fire.
Caution
Caution
Caution
The battery pack is intended for use only with this device.
Do not disassemble, crush, puncture, or incinerate the battery pack.
To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object
to touch the battery contacts.
Caution
Handle a damaged or leaking battery with extreme care. If you come in contact with the
electrolyte, wash the exposed area with soap and water. If the electrolyte has come in
contact with the eye, flush the eye with water for 15 minutes and seek medical attention.
Caution
Caution
Caution
Caution
Do not charge the battery pack if the ambient temperature exceeds 104 degrees
Fahrenheit (40 degrees Celsius).
Do not expose the battery pack to high storage temperatures (above 140 degrees
Fahrenheit, 60 degrees Celsius).
When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part
number.
Standard battery—CP-BATT-7925G-STD
Extended use battery—CP-BATT-7925G-EXT
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Getting Started
Caution
Use only the Cisco power supply that is compatible with your phone. To order your power
supply, contact your local dealer and refer to the list of Cisco part numbers.
Australia—CP-PWR-7925G-AU=
Central Europe—CP-PWR-7925G-CE=
China—CP-PWR-7925G-CN=
Japan—CP-PWR-7925G-JP=
North America—CP-PWR-7925G-NA=
United Kingdom—CP-PWR-7925G-UK=
Note
The battery and power supply are not provided with your phone. To order the battery and
power supply, contact your local dealer.
Power Outage
Your accessibility to emergency service through the phone is dependent on the wireless access point
being powered. If there is an interruption in the power supply, Service and Emergency Calling Service
dialing will not function until power is restored. In the case of a power failure or disruption, you may
need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Regulatory Domains
The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this
phone outside of its regulatory domain, the phone will not function properly, and you might violate
local regulations.
Healthcare Environments
This product is not a medical device and uses an unlicensed frequency band that is susceptible to
interference from other devices or equipment.
Using External Devices
The following information applies when you use external devices with the Cisco Unified Wireless
IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•
•
•
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
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•
•
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
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Connecting Your Phone
Connecting Your Phone
Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the
corporate wireless network and the IP telephony network.
A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7925G. Before you
can use your phone, you must install the battery in the phone and then charge the battery. Depending
on the type of battery you have, the fully charged battery provides these hours of service:
•
•
The standard battery provides up to 9.5 hours of talk time or up to 180 hours of standby time.
The extended battery provides up to 13 hours of talk time or up to 240 hours of standby time.
Note
Using a Bluetooth wireless headset reduces the talk time and standby time for both types of
batteries. In addition, how the system administrator configures your phone also affects its
battery life. For more information, see your system administrator.
Installing the Phone Battery
This section describes how to install the phone battery. Use the following graphics to do the following:
1. Remove the phone cover
2. Install the battery
3. Replace the cover
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To remove the phone cover, follow the steps in the graphic below:
1
CISCO
2
Push locking catch to the left to release the cover.
1
2
Lift and remove the cover of the battery compartment.
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Connecting Your Phone
To install the battery, follow the steps in the graphic below:
2
1
Align battery to the bottom of the battery compartment, making sure that the metal contacts on
the phone and battery face each other.
1
2
Press the battery into the battery compartment until it locks into place. Make sure that it lines
up with the phone.
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To replace the phone cover, follow the steps in the graphic below:
2
1
Align locking catches at the bottom of the cover to the notches on the phone.
1
2
Charging the Phone Battery
You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB
cable to your phone. For more information, see these sections:
•
•
Using the AC Power Supply to Charge the Battery, page 11
Using the USB Cable and USB Port on the PC to Charge the Battery, page 13
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Connecting Your Phone
Charging Time if AC Power
Supply Connected to Phone
Charging Time if Phone Connected
to USB Port on PC with USB Cable
Battery Type
Standard
2 hours
3 hours
5 hours
7 hours
Extended
Note
You can also charge your battery by using a desktop charger or multi-charger. For more
Using the AC Power Supply to Charge the Battery
You can charge your battery quickly by connecting the AC power supply to the phone. To
accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the
AC power supply.
You can use the phone while the battery is being charged. After the battery is charged, you can unplug
the power supply cord, or you can leave the phone plugged into the power cord.
Note
Depending on configuration, your phone may automatically power off when it is connected
to an AC power source. AC power sources include the power supply, desktop charger, or
multi-charger. If the phone is in use (during a call or is using an XML phone service) when it
is connected to the AC power source, it will power off upon termination of the call or phone
service.
For more information, ask your system administrator.
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To charge the battery in the phone using the AC power supply, follow the steps in this graphic:
5
6
1
2
4
3
Lift the mini-USB port cover (bottom of phone).
Swing the port cover to one side.
1
2
3
4
5
6
Insert the AC power supply mini-USB connector in the port.
Insert the AC plug adapter in the slot on the power supply.
Insert the AC power supply in a wall outlet.
Indicator light—Indicates the charging status:
•
•
Red—Battery charging in process
Green—Battery charging is complete
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Connecting Your Phone
Using the USB Cable and USB Port on the PC to Charge the Battery
You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on
your PC. Charging takes longer when you use the USB port on the PC to charge the battery.
To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:
3
2
1
If you want to...
Then...
Charge the battery
using the USB cable
1. Insert the mini-USB connector on the USB cable into the phone.
2. Insert the USB A-type connector into the USB port on your PC.
Note If the Found New Hardware Wizard opens, use the next procedure to stop
it.
3. Monitor the indicator light after the phone briefly displays “USB
Connected” on the status line.
While the battery is charging, the indicator light is red. When the battery
is fully charged, the indicator light turns green.
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If you want to...
Then...
Stop Found New
Hardware Wizard
from opening when
connecting to USB
port
1. Click Next to use the wizard dialog box.
2. In the Update New Software dialog, click No, not this time, and click
Next.
3. Click Install the Software automatically (Recommended) and click Next.
4. After a few moments, the Cannot Install This Hardware dialog appears.
Click Don't prompt me again to install this software.
5. Click Finish to close the dialog box.
Powering On the Phone
After charging the battery, you must power on the phone to make and receive calls.
If you want to...
Then...
Power on the phone
1. Press and hold the
(red button) until the phone powers on.
2. You might need to enter a username and password to access the wireless
network. For more information, see Setting Username and Passwords,
page 15.
3. After completing authentication and registration with Cisco Unified
Communications Manager, the phone displays the main screen and is
ready to place or receive calls.
Check signal strength The
icon indicates the strength of the signal between the wireless access
point and your phone. Your phone must have at least one bar to place or
receive calls.
When you move the phone out of signal range, you lose connection with the
wireless LAN. The
service area.”
icon appears, and the status line displays, “Leaving
Tip
Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered
on and connected to the wireless network when using battery power, the indicator light blinks green
every two seconds.
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Connecting Your Phone
Setting Username and Passwords
When powering on your phone for the first time, in some networks, you might need to set your
username and password to access the wireless network. Ask your system administrator for assistance.
If you want to...
Then...
Set username and
password
1. Choose
(Settings) > Network Profiles.
) and press View.
2. Highlight the current profile name (with
Note
icon appears indicating that this screen is locked. For assistance,
contact your system administrator.
3. Highlight WLAN Configuration and press View.
4. Scroll to Username or Password and press
.
5. Using the keypad, enter your username or password in the New
Username or New Password field.
For assistance, see Entering and Editing Text, page 15.
Note You can use up to 32 alphanumeric characters for the EAP/LEAP
password.
6. To confirm the changes, choose Options > Save.
7. To return to the main screen, press
(red button).
Entering and Editing Text
You can enter characters, numbers, and special characters for passwords. When you press a numeric
key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each
press moves to another character option.
If you want to...
Then...
Enter characters
Press the number key until you highlight the character (lower or upper
case) that you want to enter.
Enter numbers
Press the number key and locate the number that you want to enter.
Delete the last character
Press << once to delete the last character or number or to delete the
whole character string, press and hold <<.
+
Enter a space
Press
to enter a space between characters.
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If you want to...
Then...
Enter special characters and Press
to display and enter these symbols * + - / = \ : ;
to display and enter these symbols space , . ‘ “ | _ ~ ’
to display and enter these symbols # ? ( ) [ ] { }
to display and enter these symbols ! @ < > $ % ^ &
symbols
+
Press
Press
Press
Cancel editing mode
Choose Options > Cancel to return to the menu option or main screen.
Registering with TAPS
After your phone is connected to the wireless LAN network, your system administrator might ask you
to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be
used for a new phone or to replace an existing phone.
To register with TAPS, enter the TAPS extension provided by your system administrator, and follow
the voice prompts. You might need to enter your entire extension, including the area code. After your
phone displays a confirmation message, disconnect. The phone will re-start.
Accessories for the Cisco Unified Wireless IP Phone 7925G
Accessories that are available for your phone include the following:
•
•
•
•
•
•
Standard and extended batteries
AC power supplies for different geographical areas
Desktop charger
Multi-charger
Carrying cases
Lock sets
For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7925G
Headset Information
To use a headset, see Using a Handset, Headset, and Speakerphone, page 65. Although Cisco Systems
performs some internal testing of third-party wired and Bluetooth wireless headsets for use with the
Cisco Unified Wireless IP Phone 7925G, Cisco does not certify or support products from headset or
handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations
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Connecting Your Phone
where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for
all environments. Cisco recommends that customers test the headsets that work best in their
environment before deploying a large number of units in their network.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See Using External Devices, page 5 for more information.
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some instances, the mechanics or electronics of various headsets can cause
remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
Using Bluetooth Wireless Headsets
Using Bluetooth wireless headsets will likely increase battery power consumption on your phone and
might result in reducing battery life.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone,
but some barriers, such as walls or doors, and interference from other electronic devices, could affect
the connection.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets, but some of the headsets on the sites listed below have
been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about wired and Bluetooth wireless headsets for your phone, see the Cisco Unified
Wireless IP Phone 7925G Accessory Guide and these web sites:
•
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Securing the Phone with a Lock Set and Cable Lock
You can secure the phone to a desk top by ordering the lock set from Cisco. For more information,
To install the lock set, use the diagram and follow these steps:
If you want to...
Then...
Install the lock set on 1. Put the security cable around a post or through a hole in the desktop.
the phone
Insert the loops at the ends of the security cable through the C-ring.
2. Insert the C-ring with cable loops through the slot on back of phone.
3. Use the combination lock to secure the ends of the C-ring around cable
loops and phone.
The phone is secured to the desktop area.
2
1
3
Note
18
The lock set does not include the cable lock.
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An Overview of Your Phone
An Overview of Your Phone
Your Cisco Unified Wireless IP Phone 7925G is a full-feature telephone and a qualified Bluetooth
wireless device (Qualified Device ID (QDID) B014396). The phone provides voice communication
over the same wireless LAN that your computer uses, allowing you to place and receive phone calls,
put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities.
Depending on the configuration, your phone supports:
•
•
•
Use of Bluetooth wireless headsets, including certain handsfree call features.
Wireless access to your phone number and the corporate directory.
A local phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned
to phone book contacts.
•
•
•
Access to network data, XML applications, and web-based services.
Online customizing of phone features and services from your User Options web pages.
An online help system that displays information on the phone screen.
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Understanding Buttons and Hardware
You can use the graphic below to identify buttons and hardware on your phone.
1
2
17
3
16
15
4
14
13
5
6
7
12
11
+
8
10
9
Indicator light Provides these indications:
(LED)
1
•
•
Solid red—Phone is connected to AC power source, and battery is charging.
Solid green—Phone is connected to AC power source, and battery is fully
charged.
•
•
Fast blinking red—Incoming call. (Phone can be charging or fully charged.)
Slow blinking red—Voice message. (When phone is connected to AC power
source, the red light displays longer than when using only the battery.)
•
Slow blinking green (every two seconds)—Phone is using only battery
power. Phone is registered with the wireless network and is within service
coverage area.
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An Overview of Your Phone
Headset port
with cover
Port for plugging in a headset or ear bud has a protective cover.
2
Speaker button Toggles the speaker mode on or off for the phone.
3
4
Right softkey
button
Activates the Options menu for access to the list of softkeys. Sometimes
displays a softkey label.
Navigation
button
Accesses these menus and lists from the main screen.
Directory
5
Line View
Settings
Services
Allows you to scroll up and down menus to highlight options and to move left
and right through phone numbers and text entries.
Select button
Activates the Help menu from the main screen.
6
7
Allows you to select a menu item, a softkey, a call, or an action.
Power/End
button (red)
Turns the phone on or off, ends a connected call, or silences the ring during an
incoming call.
When using menus, acts as a shortcut to return to the main screen.
Pound (#) key Allows you to lock the key pad.
Allows you to enter these special characters when you are entering text:
# ? ( ) [ ] { }
8
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Zero (0) key
Enters “0” when dialing a number. Enters a “+” symbol for international calls
if you press and hold this key. Allows you to enter a space or these special
characters when you are entering text:
9
+
, . ‘ “ | _ ~ ’
Asterisk (*)
key
Toggles between Ring and Vibrate mode.
10
Allows you to enter these special characters when you are entering text:
* + - / = \ : ;
Keypad
Allows you to dial numbers, enter letters, and choose menu items by number.
11
12
One (1) key
Enters “1” when dialing a number. Allows you to access the voice messaging
system.
Allows you to enter these special characters when you are entering text:
! @ < > $ % ^ &
Answer/Send
button (green)
Allows you to answer a ringing call or, after dialing a number, to place the call.
13
14
Left softkey
button
Activates the softkey option displayed on the screen.
When set up by you, allows you to directly access your messages or open the
Phone Book when the phone is idle.
Mute button
Toggles the mute feature on or off.
15
16
vibrate option, or turn off the ring.
When an incoming call is ringing, allows you to press this button once to silence
the ring for the call.
During a call, allows you to control the speaker volume for the handset,
headset, and speaker mode.
Application
button
Used with XML applications, such as Push to Talk or other services. For more
information, see Using the Push to Talk Service, page 64.
17
22
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An Overview of Your Phone
Understanding Phone Screen Features
Because the Cisco Unified Wireless IP Phone 7925G has only two softkey buttons, the Options softkey
displays the list of available feature options for the phone. The features in the Options list change
depending on whether the phone is idle or in an active call. This is what your main screen looks like
with the Options list open.
1
2
3
6
5
4
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Phone Status line
Displays these icons (if active) and your directory number:
Battery icon—Indicates the level of charge in battery
1
Battery removal icon—Indicates the battery is removed or is not
recognized
Signal icon—Indicates the degree of signal strength
Key Lock icon—Indicates the keypad is locked
Speaker icon—Indicates speaker mode is active
Mute icon—Indicates mute is active
Headset icon—Indicates headset is active
Ringer Off icon—Indicates the phone alert is silent
Vibrate icon—Indicates the phone alert is vibrate only
Vibrate and Ring icon—Indicates the phone alert is vibrate and ring
Voice Message icon—Indicates you have a voice message
Application icon—Indicates the application (such as Push to Talk) is
active
Bluetooth icon—Indicates the Bluetooth setting is enabled
Bluetooth icon—Indicates a Bluetooth device is connected
10140
Primary Phone line—Displays the phone number (directory number)
for your primary phone line
Date and Time line
Displays time and date information
2
12:39 06/20/06
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An Overview of Your Phone
Options Menu
Displays softkey features for the current call state
3
4
Softkey labels area
Ph Book - Options
Displays softkey options and provides access to the Options list of
softkey features
Displays the active navigation arrows for the menu or screen
Status and information Provides phone status or instructions
5
6
Your current options
Main screen
Displays four menu icons and Help
Understanding the Home Screen Display
The home screen is the display on your phone screen when it is idle. A home screen can be the main
screen or Line View. Your system administrator determines how the home screen is displayed on your
phone.
Home Screen with Main Screen Displayed
This is a home screen with the main screen displayed.
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Home Screen in Line View
This is a home screen in Line View. To access the main screen, press
.
Understanding Feature Buttons and Menus
From the main screen, you can use the Navigation button to access feature menus.
If you want to...
Then...
Open a feature menu
Press an arrow on the Navigation button to access one of these menus from
the main screen:
Directory
Line View
Settings
Services
Scroll through a menu Press the Navigation button up or down.
or list
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An Overview of Your Phone
If you want to...
Then...
Select a menu option
Do one of these actions:
•
•
Press the keypad number key for the item.
Scroll to highlight the item, and then press the
the navigation button).
button (center of
Go back one level in a Press Back.
feature menu
Note To close the menu and return to the main screen, press
menu level.
from any
Reposition the cursor
to edit a phone number
or name
Press the Navigation button left or right.
Select a highlighted call Press
or option
.
Access Help
From the main screen, press
.
Accessing the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the screen.
If you want to...
Then...
View the main menu
Press
and wait a few seconds for the menu to display.
Main menu topics include:
•
•
•
•
About Your Cisco Unified IP Phone—Details about your phone
How do I...?—Procedures for common phone tasks
Calling Features—Descriptions and procedures for calling features
Help—Tips on using and accessing Help
Get help using Help
Press
, wait for the online help main menu to display, and then
choose Help.
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Using Phone Buttons
The phone keypad and buttons provide these shortcuts to frequently used functions.
For more
information, see...
If you want to...
Then...
Lock the phone
keypad
Press and hold the
“Keypad Locked” and the
the Main screen.
key until the screen displays
icon displays at the top of
Setting the Keypad
to Automatically
Lock, page 75
Note The keypad lock is temporarily disabled when you have
an incoming call.
Unlock the
Press Unlock. When the screen displays “Unlock Keypad?”,
phone keypad
press OK, and the
icon disappears.
Note You must press the Unlock and OK softkeys when they
appear, or the keypad remains locked.
Toggle between
ring and vibrate
mode
Press and hold
until the screen displays
CustomizingRings,
page 70
“Vibrate On!” and the
icon appears at the top.
To switch back to the ring mode, press and hold
the screen displays “Vibrate Off!” and the
disappears.
until
icon
Note You can also use the Volume button to set the vibrate
mode.
Listen to voice
messages
Press and hold the
voice messaging system.
until the phone connects to your Accessing Voice
Messages, page 87
Adjust the
volume during a
call
Press
for a call on the handset, speaker, or headset.
Using Phone
Buttons, page 28
Change the ring When the phone is idle, press
pattern for your vibrate, or silent mode.
calls
to set the ring volume,
CustomizingRings,
page 70
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
•
Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone supports up to six lines. To see your phone lines, press
View. You have as many lines as you have directory numbers with phone line icons
View list.
to open Line
in the Line
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An Overview of Your Phone
•
Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up
to 24 connected calls, but your system administrator might adjust this number according to your
needs. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
This is what your main screen looks like with two active calls, one on hold (23827) and another
connected (3956933).
1
2
3
4
Phone Status line
Call Activity area
Status line
Icons and your directory number
1
2
3
4
Calling party information, connection duration, and call state icon
Status of the selected line
Softkey labels
Call feature and Options list
Your phone displays these icons to help you determine the line and call state.
Icon
Line or call state
Description
On-hook line
No call activity on this line.
Off-hook line
Connected call
Line in use, but not connected to a call.
You are connected to the other party.
Incoming call, or
See Using BLF to Determine a Line State, page 59.
BLF-monitored line is
ringing (BLF Pickup)
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Icon
Line or call state
Description
BLF-monitored line is See Using BLF to Determine a Line State, page 59.
idle
in-use
in Do Not Disturb state
BLF indicator is
unavailable for this line
Remote line in use
A shared line is in use remotely. See Using a Shared Line,
page 57.
Call on hold
You have put this call on hold. See Using Hold and Resume,
page 39.
Call forward enabled
to Another Number, page 43.
Authenticated call
Encrypted call
See Tracing Suspicious Calls, page 62.
Idle Intercom line
The intercom line is not in use. See Placing or Receiving
Intercom Calls, page 50.
One-way Intercom call The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 50.
Two-way Intercom call The recipient pressed the intercom line to activate two-way
audio with the caller. See Placing or Receiving Intercom
Calls, page 50.
Understanding Out-of-Range Alerts
Your system administrator can configure your phone to send you an audible alert (beep) when you are
out of range of the wireless network. When you hear the alert, the
displayed on the phone screen.
(no signal) icon will be
When you are out of range of the wireless network, you will not be able to use the phone for features
requiring a wireless network connection, such as making and receiving calls.
If your system administrator enabled the out-of-range alert, depending on the configuration, you
might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the
wireless network.
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An Overview of Your Phone
To reconnect to the wireless network after you hear the alert, move to another location until you see
the signal icon
on the phone screen again.
Understanding Feature Availability
The operation of your Cisco Unified Wireless IP Phone 7925G and the features available to you may
vary, depending on the call processing agent used by your company and also on how your company’s
this guide might not be available to you or might work differently on your phone system. Contact your
support desk or system administrator for information about feature operation or availability.
Bluetooth Wireless Headset Support
The Cisco Unified Wireless IP Phone 7925G supports the use of Bluetooth wireless headsets. For
information about using headsets, see Headset Information, page 16 and Using a Handset, Headset,
and Speakerphone, page 65.
Handsfree Profile Support on the Phone
Your phone supports certain features of the Handsfree Profile. The Handsfree Profile is a standard set
of features that enable you to use handsfree devices (such as Bluetooth wireless headsets) to perform
certain tasks without having to handle the phone, allowing you to be “handsfree.” For example,
instead of pressing Redial on your phone, you can redial a number from your Bluetooth wireless
headset according to instructions from the headset manufacturer.
These handsfree features apply to Bluetooth wireless headsets used with your Cisco Unified Wireless
IP Phone 7925G:
•
•
•
Redial—Recalls the last number dialed.
–
–
Put the active call on hold and answer or resume a waiting call.
For more information, see the following sections:
•
•
•
•
Placing a Call—Basic Options, page 33
Answering a Call, page 37
Using Hold and Resume, page 39
Switching Between Multiple Calls, page 41
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Note
Handsfree devices may differ in how features are activated. Handsfree device manufacturers
may also use different terms when referring to the same feature.
For more information on using handsfree features, see the documentation provided by the
device manufacturer.
Cleaning the Phone
Gently wipe the phone screen and phone with a soft, dry cloth or a moist wipe.
Note
The Cisco Unified Wireless IP Phone 7925G is resistant to dust and spills, but if you wish to
further protect your phone, you can purchase a silicon case for it. For more information, see
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Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your wireless IP phone.
Note
Your system administrator can configure your phone to alert you (by beeping) when it is out
of range of the wireless network. You can only use your phone if it is within range of the
wireless network. For more information, see your system administrator.
For more information,
see...
If you want to...
Then...
Place a call using the
handset
1. Dial the phone number.
Answering a Call,
page 37
2. Press
to place your call.
Note No dial tone occurs.
Place a call using the
speaker mode on the
handset
1. Press and hold
button to activate the
Using a Handset,
Headset, and
Speakerphone,
page 65
speaker.
2. Dial the phone number.
3. Press
to place your call.
Note Press and hold
button again to turn
off speaker mode.
Redial a number using the Press
handset
twice or choose Options > Redial.
Redial a number using your See the documentation from your headset
Bluetooth wireless headset manufacturer.
Place a call while another
call is active (using the same
line)
1. Choose Hold.
Using Hold and
Resume, page 39
2. Choose Options > NewCall.
3. Dial, redial, or speed dial a number.
Note You hear dial tone with NewCall.
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For more information,
see...
If you want to...
Then...
Dial a number from the
Phone Book
1. Choose
>
Using the Phone
Book on Your Phone,
page 82
Phone Book or Ph Book (if available).
2. Highlight a contact name, then do one of
the following:
–
Scroll left or right until you see the icon
for the phone number:
phone,
work
home phone,
other phone.
mobile phone,
or
–
Choose Options > Details, highlight a
phone number.
3. Press
1. Press
or Options > Dial.
Dial from a call log
.
Using Call Logs,
page 77
2. Choose Missed Calls, or Received Calls, or
Placed Calls.
3. Press the number key for the listing or
scroll to a listing and press
.
+
Dial an international
number
1. Press and hold
. Enter the phone
number, including the country code, after
the “+” symbol.
2. Press
or Options > Dial.
Tips
•
When you start to dial a number, your phone tries to anticipate the number you are dialing by
displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to the number and press
.
•
•
•
If you make a mistake while dialing, press << to erase digits.
To redial the last number, press
two times.
Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
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Basic Call Handling
•
•
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
If you hear a beep tone from your phone, you might be out of range of the wireless network. Move
to a location where you can see a strong signal icon
phone.
on the phone if you wish to use your
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Speed dial a contact number Do one of the following:
in your local phone book
Using the Phone Book
on Your Phone,
page 82
•
Press and hold a speed-dial hot key for
about two seconds.
Speed Dialing, page 52
Note If dialing a two-digit number, enter the
first digit, then press and hold the
second digit for about two seconds.
•
Choose
Dials, highlight a speed dial, and
press
(Directory)> Speed
.
Speed dial a phone number 1. Press
.
Speed Dialing, page 52
(for a Line View speed-dial
number set up on the web)
2. Scroll to a speed dial
.
3. Press
or
to make the call.
Place a call while another
call is active (using a
different line)
1. Press Hold.
2. Press
Using Hold and
Resume, page 39
.
3. Scroll to another line and press
4. Dial a number.
.
5. Press
to make the call.
Place the call on a
secondary line
1. Press
and scroll to another line. Switching Between
Multiple Calls, page 41
2. Dial a number.
3. Press
to make the call.
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For more information,
see...
If you want to...
Then...
Dial from a corporate
1. Choose
> Directory Services > Directory Dialing,
directory on your phone
Corporate Directory (name can vary).
page 78
2. Use your keypad to enter a name.
3. Press Options > Submit.
4. Press the number key for the listing or
scroll to a listing.
5. Press Dial or
.
Use CallBack to receive
notification when a busy or
ringing extension is
available
1. Choose Options > CallBack while
Your system
2. Disconnect. Your phone alerts you when
the line is free.
3. Press Dial to place the call when the line
is available.
See if a line associated with Look for Busy Line Feature indicators.
Using BLF to
a speed-dial, call record, or
directory listing is busy
before placing a call to that
line
Determine a Line State,
page 59.
Make a priority
(precedence) call
1. Enter the MLPP access number.
2. Press
3. Dial the phone number.
Prioritizing Critical
Calls, page 62
.
4. Press
.
Dial from a Personal
1. Choose
> Personal Directory to Directory Dialing,
Address Book (PAB) entry
log in.
page 78
2. Choose Personal Address Book and
search for a listing.
3. Press Options > Submit.
4. Scroll to a listing and press
.
Place a call using a billing or 1. Dial a number.
Your system
administrator
tracking code
2. Press
.
3. After the tone, enter a client matter code
(CMC) or a forced authorization code
(FAC).
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Basic Call Handling
For more information,
see...
If you want to...
Then...
Place a call using your
1. Choose
> EM Service (name can Using Cisco Extension
Extension Mobility profile
vary).
Mobility, page 63
2. Enter log in information.
Place a Push to Talk call
Place a call using Fast Dial
1. Choose > Push to Talk Service Using the Push to Talk
(name can vary). Service, page 64
2. Use
or Talk to transmit.
or Stop to end.
3. Press
Note Before using Fast Dial, your system
administrator must configure this
feature. Contact your system
administrator for more information.
1. Choose
(name can vary).
> Fast Dial Service
2. Scroll to or press the index number to
find the entry.
3. Press
.
Answering a Call
You can answer a call by using several options, if they are available on your phone.
If you want to...
Then...
For more information, see...
Answer a call
Press
.
Using Any Key to Answer the
Phone, page 74
Silence the ring for an
incoming call
Press
or
.
The call continues silently, then
forwards to the no answer target.
Switch from a connected
call to answer a ringing call
(using the handset)
Press
or
.
Switching Between Multiple
Calls, page 41
Doing so answers the new call and
automatically puts the first call on
hold.
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If you want to...
Then...
For more information, see...
Switch from a connected
call to answer a ringing call Bluetooth wireless headset
See the instructions from your
Switching Between Multiple
Calls, page 41
(using the Bluetooth
wireless headset)
documentation.
Answer using call waiting
Press Answer.
Press iDivert.
Send call directly to your
voice messaging system
(using the handset)
Accessing Voice Messages,
page 87
Send call directly to your
voice messaging system
(using the Bluetooth
wireless headset)
Use the Call Reject feature on your
Bluetooth wireless headset (exact
feature name may vary). For more
information, see your Bluetooth
wireless headset documentation.
Accessing Voice Messages,
page 87
Note If iDivert is not configured for
your phone by the system
administrator, the phone ignores
the call reject request.
Retrieve a parked call on
another phone
Use Call Park.
Tracing Suspicious Calls,
page 62
Use your phone to answer a Use Call Pickup.
call ringing elsewhere
on Your Phone, page 54
Answer a priority call using Disconnect the current call and press Prioritizing Critical Calls,
the handset
Answer or
.
page 62
Answer a priority call using Disconnects the current call and
Prioritizing Critical Calls,
page 62
the Bluetooth wireless
headset
answers a ringing call. For more
information, see your Bluetooth
wireless headset documentation.
Automatically connect to an Ask your system administrator to set Using AutoAnswer, page 69
incoming call after a ring or up the Auto Answer feature. After
two
ringing once or twice, the call
automatically connects to the handset
or headset without pressing
.
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Basic Call Handling
Tips
•
•
•
To use any button to answer a call, see Changing Keypad Settings, page 74.
You can answer an incoming call even when the keypad is locked.
If you were using an application or service before you answered an incoming call, your application
or service will resume after you end the call.
Ending a Call
To end a call, simply disconnect. Here are some more details.
If you want to...
Then...
End the call
Choose
, EndCall, or Options > EndCall.
Disconnect one call but preserve
another call on the same line
Choose EndCall or Options > EndCall. If necessary, remove
the call from hold first.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
caller ID in the call view.
appears next to the
If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back
to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until
you resume them.
Your phone indicates the presence of a reverting call by:
•
•
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Note Engaging the Hold feature typically generates music or a beeping
tone.
Remove a call from
hold on the current line
(using the handset)
1. Make sure the appropriate call is highlighted.
2. Press Resume.
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If you want to...
Then...
Remove a call from
hold on the current line
(using the Bluetooth
wireless headset)
See the instructions from your Bluetooth wireless headset documentation.
Note If there is an active call and a held call on the line, you can end the
active call or place it on hold when you resume the held call.
Remove a call from
1. Press
to change to another line.
hold on a different line
2. Press Resume.
Note If a single call is holding on this line, the call automatically resumes. If
another call is holding, scroll to the appropriate call and press Resume.
Move a call on a shared 1. From the phone with the active call on the shared line, press Hold.
line to your wireless
phone or to your desk
phone
2. From your other phone with the shared line, press Resume.
Tips
•
•
Engaging the Hold feature typically generates music or a beeping tone.
If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
•
•
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
The duration between Hold Reversion alerts is determined by your system administrator.
Using Mute
With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute
with the phone or a headset.
If you want to...
Then...
Toggle Mute on
During a call, press
on left side of phone. The
icon appears
at the top of the phone screen.
Toggle Mute off
Press . The icon disappears.
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Basic Call Handling
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is
not automatically highlighted on the phone screen, scroll to it.
If you want to...
Then...
Switch between
connected calls on one
line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Switch between
connected calls on
different lines
1. Press
to change to another line.
2. If a single call is holding on the line, the call automatically resumes. If
another call is holding, scroll to highlight the appropriate call and
press Resume.
Switch from a
Press
, or if the call is ringing on a different line, press
to
connected call to
answer a ringing call
(using the handset)
switch to the other line and press
.
Any active call is placed on hold.
Switch from a
You can place the first call on hold or end the call when you answer the
ringing call.
connected call to
answer a ringing call
(using the Bluetooth
wireless headset)
For more information, see your Bluetooth wireless headset documentation.
Tips
•
The phone can have up to six lines, but the phone screen displays only one line. To see other lines,
you must press (Line View).
•
The phone can have multiple calls per line, but no more than 24 calls per phone.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
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If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, choose Options >Trnsfer.
2. Dial the target number.
3. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
Talk to the transfer
recipient before transferring
a call (consult transfer)
1. From an active call, choose Options > Trnsfer.
2. Dial the target number.
3. Wait for the transfer recipient to answer.
4. Choose Options > Trnsfer again to complete the transfer or
EndCall to cancel.
Note If your phone supports on-hook transfer, you can alternately
complete the transfer by disconnecting.
Transfer two current calls
to each other
(direct transfer) without
staying on the line
1. Scroll to highlight any call on the same line.
2. Choose Options > Select.
appears by the selected call.
3. Scroll to highlight the other call on the same line.
4. Choose Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to your voice Choose Options > iDivert.
messaging system
The call is automatically transferred to your voice message greeting.
You can use iDivert with a call that is active, ringing, or on hold.
Tips
•
•
•
If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,
or choose Options > Trnsfer and then disconnect.
If on-hook transfer is not enabled on your phone, disconnecting without using Trnsfer again places
the call on hold.
You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before transferring
it, choose Resume.
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Basic Call Handling
Forwarding Calls to Another Number
When enabled by your system administrator, you can use these call forwarding features to redirect
incoming calls from your phone to another number:
•
•
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages; conditional
call forwarding features are accessible only from your User Options web pages.
If you want to...
Then...
Set up Call Forward All on Choose Options > CFwdAll, and enter a target phone number.
your primary line
your primary line
Verify that Call Forward
All is enabled on your
primary line
Look for both of these indicators:
•
•
The
icon next to the primary line.
The call forward target number in the status line.
Set up or cancel call
forwarding remotely, or for
a non-primary line on your
phone
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 90.)
2. Access your call forwarding options. (See Controlling Line Settings
on the Web, page 97.)
Note When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with confirmation
that calls are being forwarded. Instead, you must confirm your
settings in the User Options web pages.
Tips
•
•
•
Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
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•
•
Your system administrator can enable a call forward override feature that allows the person
receiving your forwarded calls to reach you. With override enabled, a call placed from the target
phone to your phone is not forwarded, but rings through.
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target
number that you enter would create a call forwarding loop or would exceed the maximum number
of links permitted in a call forwarding chain.
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.
DND interaction with other types of calls includes:
•
•
DND does not affect intercom calls or non-intercom priority calls.
If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
If you want to...
Then...
Turn on DND
Do one of the following:
•
•
Choose Options > DND.
Press
, then select the DND radio button to turn it
on (
).
“Do Not Disturb is active” appears on the phone and the ring
tone is turned off.
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Basic Call Handling
Turn off DND
Do one of the following:
•
•
Choose Options > DND.
Press
it off (
).
Customize DND settings
If your system administrator configured DND settings to appear
on the User Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your
User Options Web Pages, page 88.
2. From the drop-down menu, choose User Options > Device.
3. Set the following options:
•
•
Do Not Disturb—Set to enable/disable DND.
DND Option—Choose either Call Reject (to turn
off all audible and visual notifications) or Ringer
Off (to turn off only the ringer).
•
DND Incoming Call Alert (applies to either DND
option set)—Set the alert to beep only, flash only,
disable the alert, or choose “None” (to use the
“Alert” setting configured by your system
administrator).
Making Conference Calls
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference
call.
Using Conference Features
You can create a conference in various ways, depending on your needs and the features that are
available on your phone:
•
Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use
the Confrn softkey. Conference is available on most phones.
•
Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the
Join softkey.
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•
•
cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a
shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.
Meet-Me—Allows you to create or join a conference by calling a conference number. Use the
MeetMe softkey.
Using Conference
Conference allows you to call each participant. Conference is available on most phones.
If you want to...
Then...
Create a conference
1. From a connected call, choose Options > Confrn.
2. Enter the participant’s phone number.
3. Wait for the call to connect.
call.
5. Repeat to add additional participants.
Add new participants to an
existing conference
Repeat the steps listed above.
Your system administrator determines whether non-initiators of a
conference can add or remove participants.
See a list of conference
participants or remove
participants
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 49.
End your participation in a
conference
Choose
, EndCall, or Options > EndCall.
Tips
•
Calls must be on the same line before you can add them to a conference. If calls are on different
lines, transfer them to a single line before using Confrn or Join.
•
Depending on how your phone is configured, if you leave a conference after initiating it, the
conference might end. To avoid this, transfer the conference before hanging up.
Using Join
Join allows you to combine two or more existing calls to create a conference in which you are a
participant.
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Basic Call Handling
If you want to...
Then...
Create a conference by joining 1. From an active call, press
, highlight another a call that
together existing calls that are
on a single line
you want to include in the conference, and choose Options >
Select.
The
icon appears next to the selected call.
Note that the active call is automatically selected.
2. Repeat this step for each call that you want to add.
3. From a selected call, choose Options > Join.
Create a conference by joining 1. From an active call, choose Options > Join.
together existing calls that are
on multiple lines
2. Press
and select the line for calls that you want to
include in the conference.
One of the following occurs:
–
–
You may be prompted to select the call(s) that you want to
join. Highlight the call(s) and choose Options > Select, then
Options > Join to complete the action.
Note If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
See a list of conference
participants or remove
participants
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 49.
Tips
•
If you frequently join more than two parties into a single conference, you might find it useful to
first select the calls that you want to join, then press Options > Join to complete the action.
•
•
When Join completes, caller ID changes to “Conference.”
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check
with your system administrator to see if this feature is available to you.
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Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
If you want to...
Then...
Create a conference by
1. Press
to select a call on a shared line.
barging a call on a shared line
2. Choose Options > cBarge.
See Using a Shared Line, page 57.
See a list of conference
participants or remove
participants
Choose Options > ConfList. See Viewing or Removing Conference
Participants, page 49.
Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
If you want to...
Then...
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.
2. Distribute the number to participants.
3. When you are ready to start the meeting, choose Options >
MeetMe.
4. Dial the Meet-Me conference number.
5. Press
.
Participants can now join the conference by dialing in.
Note Participants hear a busy tone if they call the conference before the
initiator has joined. In this case, participants must call back.
Join a Meet-Me conference 1. Dial the Meet-Me conference number (provided by the conference
initiator).
2. Press
.
Note You will hear a busy tone if you call the conference before the
initiator has joined. In this case, try your call again.
End a Meet-Me conference All participants must hang up.
The conference does not automatically end when the conference
initiator disconnects.
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Basic Call Handling
Tip
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,
page 60.
Viewing or Removing Conference Participants
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
If you want to...
Then...
View a list of conference
participants or remove
participants
1. Press
to select an active conference.
2. Choose Options > ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
Get an updated list of
participants
While viewing the conference list, choose Options > Update.
See who initiated the
conference
While viewing the conference list, locate the participant listed at the
bottom of the list with an asterisk (*) next to the name.
Remove any conference
participant
While viewing the conference list, highlight the participant’s name
and choose Options > Remove.
You can remove participants only if you initiated the conference.
Drop the last participant
added to the conference
While viewing the conference list, highlight the participant’s name
You can remove participants only if you initiated the conference call.
Verify that a conference call is Look for the
or
icon after “Conference” on the phone
secure
screen.
Verify that a participant is
calling from a secure phone
Look for the
phone screen.
or
icon beside the participant’s name on the
Add more participants
See Using Conference, page 46.
Choose , EndCall, or Options > EndCall.
End your participation in a
conference
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Placing or Receiving Intercom Calls
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with
mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If
the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call
activity that your recipient is engaged in continues simultaneously.
The target destination receives an intercom-alert tone and can then choose to:
•
•
•
Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller,
but the caller cannot hear you).
End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the
message.
Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker.
The intercom call becomes a two-way connection so that you can talk with the caller.
When using the intercom feature, be aware of the following:
•
•
•
•
From an intercom line, you can only dial other intercom lines.
You can use only one intercom line at a time.
When your active call is being monitored or recorded, you cannot receive or place intercom calls.
You cannot place an intercom call on hold.
Tip
If you log into your phone every day using your Extension Mobility profile, make sure that your system
administrator configures your Extension Mobility profile to include the intercom feature.
If you want to...
Then...
Place an intercom call to a
preconfigured intercom target
1. Press
2. Select
.
(intercom line) to dial the target intercom number.
After you hear the intercom-alert tone, begin speaking.
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Basic Call Handling
If you want to...
Then...
Place an intercom call to any
intercom number
1. Press
2. Select
.
(intercom line) and dial the intercom target
number.
After you hear the intercom-alert tone, begin speaking.
Receive an intercom call
When you hear the intercom-alert tone, handle the call in one of
these ways:
•
•
Listen to the message in one-way audio.
Talk to the caller by pressing
intercom line.
and selecting the
•
End the call by pressing EndCall.
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Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
Speed Dialing
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on
configuration, your phone can support these speed-dial features:
•
•
•
•
Speed-Dial Hot Key, page 52
Line View Speed Dial, page 52
Abbreviated Dial, page 53
Fast Dial, page 53
Speed-Dial Hot Key
A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your
phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold
the speed-dial hot key or select a number from Directory > Speed Dials.
On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are
displayed:
Work Phone
Home Phone
Mobile Phone
Other Phone
In the Phone Book contact details, this speed-dial icon (
to a speed-dial hot key.
) is displayed under the number assigned
For more information, see Using Speed Dial and Fast Dial, page 53 and Using the Phone Book on Your
Phone, page 82.
Line View Speed Dial
A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book.
You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a
combination of line and speed-dial numbers) can be displayed on the phone.
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Advanced Call Handling
To make a call, select a speed dial (
) from the Line View.
Abbreviated Dial
An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up
Abbreviated Dials from the User Options web page.
To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
For more information, see Using Speed Dial and Fast Dial, page 53 and Setting Up Speed Dials on the
Web, page 91.
Fast Dial
A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial
service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial
code to a Personal Address Book entry on the web.
To make a call, choose the Fast Dial service option and select from a Fast Dial listing.
For more information, see Using Speed Dial and Fast Dial, page 53, Setting Up Speed Dials on the
Web, page 91, and Using Personal Directory on the Web, page 92.
Note
Your system administrator can configure speed-dial features for you.
Using Speed Dial and Fast Dial
Before using this feature, you must set up speed-dial features from the Phone Book (see Using the
Phone Book on Your Phone, page 82) or on your User Options web pages (See Accessing Your User
Options Web Pages, page 88).
If you want to...
Then...
Use speed-dial
hot keys to call
Phone Book
contacts
1. Set up speed-dial hot keys from the Phone Book.
2. Do one of the following:
–
Press and hold a speed-dial hot key for about two seconds.
Note When dialing a two-digit number, enter the first digit, then press and hold the
second digit for about two seconds.
–
Choose
> Speed Dials, highlight a speed dial, and press
.
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If you want to...
Then...
Use speed-dial
numbers to call
other numbers
(not in Phone
Book)
1. Set up speed-dial numbers from your User Options web pages.
2. To place a call, press
3. Scroll to a speed-dial number with its label and press
numbers identified with . Six items (lines plus speed dials) can display.
.
.
Use Abbreviated 1. Set up Abbreviated Dialing codes from your User Options web pages.
Dial
2. To place a call, enter the Abbreviated Dialing code.
3. Choose Options > AbbrDial.
Use Fast Dial
1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User
Options web pages. See Accessing Your User Options Web Pages, page 88.
2. To place a call, choose
> Fast Dial service on your phone (exact name
might vary).
3. Scroll to a listing and press
.
Picking Up a Redirected Call on Your Phone
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call
to your phone. You might use Call PickUp if you share call-handling with coworkers.
If you want to...
Then...
Answer a call that is ringing
on another extension within
your call pickup group
1. Choose Options > PickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings on your phone, press Answer to connect to the
call.
Answer a call that is ringing
on another extension outside
of your call pickup group
1. Choose Options > GPickUp.
2. Enter the group pickup number.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings, press Answer to connect to the call.
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Advanced Call Handling
If you want to...
Then...
Answer a call that is ringing
on another extension in your
group or in an associated
group
1. Choose Options > OPickUp.
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings, press Answer to connect to the call.
1. Choose Options > GPickUp.
Answer a call that is ringing
on a particular extension (line
number)
2. Enter the line number with the call that you want to pick up. For
example, if the call that you want to pick up is ringing on line
12345, enter 12345.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings, press Answer to connect to the call.
Tips
•
•
•
•
•
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
particular line (if available).
If you have multiple lines and want to pick up the call on a non-primary line, first press
(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.
Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 59.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker’s desk or in a conference room). You can park a call by using these methods:
•
•
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number. You can use a
speed-dial as the directed call park number and to monitor whether a directed call park number
is occupied or available.
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If you want to...
Then...
Store an active call
using Call Park
1. During a call, choose Options > Park.
2. Note the call park number that appears on your phone screen.
3. Press
.
Retrieve a parked call
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Choose a speed-dial number with a park-unoccupied icon
to
speed dial the directed call park number.
A speed-dial number with park-occupied icon
directed call park number is not available.
indicates the
Note If BLF is not configured for the speed-dial number, the icon will not
show whether the directed call park number is available or not.
3. Press Transfer again to finish storing the call.
Retrieve a parked call
from a directed call
park number
From any Cisco Unified IP Phone in your network, enter the park retrieval
prefix and dial the directed call park number.
Tip
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See
your system administrator for details.
Logging Out of Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group.
A hunt group includes a series of directory numbers that share the incoming call load. When the first
directory number in the hunt group is busy, the system hunts for the next available directory number
in the group and directs the call to that phone. When you are away from your phone, you can prevent
hunt group calls from ringing your phone by logging out of hunt groups.
If you want to...
Then...
Log out of hunt groups to temporarily Choose Options > HLog. Your phone screen displays,
block hunt group calls
“Logged out of Hunt Group.”
Log in to receive hunt group calls
Choose Options > HLog.
Tip
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
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Advanced Call Handling
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
•
•
•
Have multiple phones and want one phone number
Share call-handling tasks with coworkers
Handle calls on behalf of a manager
Understanding Shared Lines
Remote-in-Use
The “In Use Remote” message and
icon display on your phone when another phone that shares
your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the
shared line, even when the “In Use Remote” message or
Sharing Call Information and Barging
Phones that share a line each display information about calls that are placed and received on the shared
line. This information might include caller ID and call duration. (See the Privacy section for
exceptions.)
When call information is visible in this way, you and coworkers who share a line can add yourselves
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 57.
cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.
Privacy
The wireless IP Phone has Privacy enabled by default. Coworkers, who share your line, cannot see
information about your calls. If you want coworkers who share your line to see information, you must
have the Privacy feature configured on your phone. See Preventing Others from Viewing or Joining a
Shared-Line Call, page 59.
Note
The phone can support a maximum of 24 calls on a shared line.
Using Barge to Add Yourself to a Shared-Line Call
You can use barge featues (cBarge or Barge) to add yourself to calls on your shared line. (Calls must
be non-private calls. See Understanding Shared Lines, page 57.
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Understanding Barge Features
cBarge and Barge
Depending on how your phone is configured, you can add yourself to a non-private call on a shared
line using either Barge or cBarge.
•
cBarge converts the call into a standard conference, allowing you to add new participants. (See
Making Conference Calls, page 45 for more information about standard conferences.)
•
Barge allows you to add yourself to the call but does not convert the call into a conference or allow
you to add new participants.
Using Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a
shared line.
If you want to...
Then...
See if the shared line is Look for the
in use
icon and the “In Use Remote” message.
Add yourself to a call
on a shared line
1. Highlight a remote-in-use call. You might need to use Line View.
2. Choose Options > Barge or cBarge.
View conference
participants
See Viewing or Removing Conference Participants, page 49.
Leave a barged call
Choose EndCall or
.
If you disconnect after using Barge, the remaining parties hear a disconnect
tone and the original call continues.
If you disconnect after using cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Tips
•
When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference
details.
•
•
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
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Advanced Call Handling
Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
If you want to...
Then...
Prevent others from viewing or
barging calls on a shared line
1. Choose Options > Private.
2. To verify that Privacy is on, look for
(Privacy-enabled
(Privacy-disabled
icon) next to the directory number.
Allow others to view or barge calls 1. Choose Options > Private.
on a shared line
2. To verify that Privacy is off, look for
icon) next to the directory number.
Tips
•
If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
•
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared
lines.
Using BLF to Determine a Line State
Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a
speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing
call for the line that you are monitoring. Your system administrator determines which BLF features are
configured for your phone.
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If you want to...
Then...
See the state of a line
listed in a call log or
directory
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing.
BLF indicator unavailable for this line.
See the state of a line
listed in a speed-dial
line
Look for one of these indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing (BLF Pickup only).
BLF indicator unavailable for this line.
Use BLF Pickup to
Highlight the ringing line and press
(Select button).
answer a call ringing on
a coworker’s phone
The call is redirected to your phone. If your phone supports auto-pickup,
the call connects automatically. Otherwise, the call rings on your phone for
you to answer.
Note If you chose Options > Pickup or GPickup when the monitored line is
not ringing, your phone will speed dial the line number.
Tips
•
Your phone might play an audible indicator to alert you when a call is ringing on the monitored
line (BLF Pickup only).
•
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than
one ringing call).
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
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Advanced Call Handling
Your phone can support these types of calls:
•
•
Authenticated call—The identities of all phones participating in the call have been verified.
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
•
•
Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with
another phone. A protected call provides a similar level of security as an encrypted call, but adds
additional security. If the call is protected at both ends, a security tone plays at the beginning of
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and
join across lines are not available when protected calling is configured. Protected calls are not
authenticated.
Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...
Then...
Check the security level of a call
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Neither security icon appears if the call is non-secure.
Verify that the phone on the other
Look for the encrypted lock icon and listen for a security tone
end of the connection is also secure at the beginning of a call.
When encrypted calling is configured on your phone, the lock
icon is displayed. However, the conversation is protected only
when the security tone plays at the beginning of a call,
indicating that the call is protected on both ends of the call. If
your call is connected to a non-protected phone, the secure
tone is not played.
Determine if secure calls can be
made in your company
Contact your system administrator.
Note
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
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Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
Choose Options > MCID.
administrator about a
suspicious or harassing call
Your phone plays a tone and displays the message, “MCID successful.”
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
•
•
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority
Contact your system administrator for a list of corresponding
(precedence) level for an outgoing precedence numbers for calls.
call
Want to make a priority
(precedence) call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than
You are receiving a priority (precedence) call. An MLPP icon on
usual) or special call waiting tone your phone screen indicates the priority level of the call.
Want to view priority level of a
call
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
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Advanced Call Handling
If you...
Then...
Want to accept a higher-priority
call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone
interrupting your call
You or the other party are receiving a call that must preempt the
current call. Disconnect immediately to allow the higher priority
call to ring through.
Tips
•
When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting
tones that differ from the standard tones.
•
•
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
An MLPP-enabled call retains its priority and preemptive status when you:
–
–
–
–
Put the call on hold
Transfer the call
Add the call to a three-way conference
Answer the call using PickUp
•
MLPP overrides the Do Not Disturb feature.
Using Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your system administrator must configure EM for you.
If you want to...
Then...
Log in to EM
1. Choose
> EM Service (name can vary).
2. Enter your user ID and PIN (provided by your system administrator).
3. If prompted, select a device profile.
Log out of EM
1. Choose
> EM Service (name can vary).
2. When prompted to log out, press Yes.
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Tips
•
•
•
EM automatically logs you out after a certain amount of time. You system administrator
establishes this time limit.
Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
Settings that are controlled on the phone only are not maintained in your EM profile.
Using the Application Button
The Application Button
(on left side of phone) can be used to start applications such as Push to
Talk or other services on your phone.
Depending on how the Application Button is configured by your system administrator, you may be
able to use it from the main screen only, or you may use it from any menu or service, or even when the
phone is locked.
The Application Button can also be configured to start an application immediately after you press it,
or only after you hold it for several seconds.
For more information, see your system administrator.
Using the Push to Talk Service
members of your organization. Your system administrator must set up the Push to Talk service by using
an XML application, and then you must subscribe to this service.
If you want to...
Then...
Access Push To
Talk service
See Subscribing to Phone Services, page 89 for systems using Cisco Unified
CallManager 4.1 or later.
See Setting Up Phone Services on the Web, page 95 for systems using Cisco
Unified Communications Manager 5.0 or later.
Use Push to Talk 1. Choose
> Push to Talk (name can vary).
icon appears.
button to start and end a transmission depending on how your
service
Push to Talk service is active when the
2. Use the
service is configured. You can also use the Talk and Stop softkeys to toggle
between transmitting and listening.
Note Your system administrator will provide detailed information about how to use
your Push to Talk service.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone as a mobile handset, a speakerphone, or with a headset (wired or Bluetooth
wireless).
If you want to...
Then...
Use the handset
Use a wired headset
Press
; to hang up, press
.
Lift the headset port cover
and plug the headset connector into
the headset port. The
icon appears on the phone status line.
Place and answer calls as usual.
If you use AutoAnswer, see Using AutoAnswer, page 69 for
exceptions.
You can use the headset with all the controls on your phone,
including
and
.
the phone.
Use a Bluetooth wireless
headset
1. Enable the Bluetooth setting on your phone.
2. Scan for a list of Bluetooth devices.
3. Select and pair the Bluetooth headset with the phone.
For more information, see Using Bluetooth Wireless Headsets,
page 66.
Use the speaker mode
Press and hold
until the
icon appears.
Note You can activate the speakerphone before making a call or
during a call. The speaker mode remains active for future calls
until toggled off.
Note You can activate the speakerphone (on the phone) even when the
phone is docked in the desktop charger and connected to a wired
headset.
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If you want to...
Then...
Switch to the speaker (from
the handset) during a call
Press and hold
Press and hold
until the
icon appears.
to toggle back to the handset.
Adjust the volume level for a During a call, press
to adjust the volume for the handset, speaker,
call
or headset.
Note The new volume level is preserved for future calls after the
phone is powered off.
Tip
If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the
speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer
or intercom calls.
Obtaining Headsets
Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information
about purchasing headsets, see Headset Information, page 16.
Using Bluetooth Wireless Headsets
Your phone supports the use of Bluetooth wireless headsets. Enable the Bluetooth setting on your
phone before performing tasks such as scanning, pairing, and unpairing.
Note
Before pairing the Bluetooth headset with the phone, follow the instructions in the headset
documentation to enable it for operation.
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Using a Handset, Headset, and Speakerphone
If you want to...
Then...
Enable/disable Bluetooth
on your phone
1. Choose
> Phone Settings > Bluetooth.
2. Highlight Bluetooth and press Select.
3. Select Enable or Disable, then press Save.
If enabled, the Bluetooth enabled icon
icon disappears.
appears. If disabled, the
Note Bluetooth must be enabled on the phone before you can perform
tasks such as scanning, pairing, and unpairing.
Scan for Bluetooth devices 1. Choose
> Phone Settings > Bluetooth > Device List.
2. Press Scan. A list of devices appears.
Note It may take a few seconds for the scan to complete. You might need
to rescan for a device. To rescan, press Rescan from Scan Results.
Pair a Bluetooth headset
with the phone
1. From the Scan Results list, select a Bluetooth headset and press
Pair.
2. When prompted, enter the Bluetooth Passkey, then press
(Select) or Options > OK.
Note Obtain the Bluetooth Passkey from your Bluetooth device
documentation. Pairing must be completed within one minute or it
will fail.
3. If the pairing succeeds, the newly paired headset is added to the
Device List and becomes connected to the phone (if no prior
Bluetooth connection exists between another device and the
phone.) If a prior connection exists, first unpair or disconnect the
other device from the phone.
The Bluetooth device connected icon
is displayed, and a
checkmark appears next to the device name.
4. If the pairing fails, press Back to retry.
Connect a Bluetooth
headset already paired (but
not connected) with the
phone
Do one of the following:
•
•
Tap on the headset to send a connection request to the phone.
Choose > Phone Settings > Bluetooth > Device List,
highlight the headset, and press Options > Connect.
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Unpair a Bluetooth headset 1. Choose
> Phone Settings > Bluetooth > Device List.
from the phone
2. Select a headset from the list, press Options > Unpair.
3. Press Yes to confirm.
The headset disconnects from the phone and is removed from the
Device List.
Disconnect a Bluetooth
headset from the phone
1. Choose
> Phone Settings > Bluetooth > Device List.
2. Select a headset from the list, press Options > Disconn.
3. Press Yes to confirm.
The headset disconnects from the phone but remains on the Device
List (without a checkmark next to the device name).
Switch from a Bluetooth
headset to the speaker or
handset during a call
1. Press and hold
. The Select Audio Path menu appears.
2. Select Speaker or Handset.
3. To switch modes again, press and hold
, and select another
audio mode.
Note After the call, the phone remains in the last audio mode it used
during the call.
Switch to the Bluetooth
headset during a call from
the speaker or handset
1. Press and hold
. The Select Audio Path menu appears.
2. Select Bluetooth.
Note If a wired headset is connected to the phone, the Bluetooth option
will not be available for selection even if the Bluetooth connected
icon is displayed. To use the Bluetooth headset, you must first
unplug the wired headset.
Tips
•
•
•
Only one Bluetooth device can be connected to the phone at one time.
A Bluetooth device must remain within 10 m of the phone to keep the connection.
A Bluetooth device will be disconnected if the phone is powered off or if Bluetooth is disabled on
the phone.
•
•
If a device previously paired with the phone is used to connect to another Bluetooth device, you
must first unpair it, then pair it again with the phone.
If a Bluetooth headset becomes disconnected (being out-of-range of the phone or the phone battery
loses power), it should automatically reconnect when it is in-range again or the battery is
recharged. If it does not reconnect, you can tap on the Bluetooth headset once to reestablish the
connection.
•
If a Bluetooth headset is in power-save mode and becomes disconnected from the phone, you may
need to tap the headset once to “wake” it to reestablish a connection.
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Using a Handset, Headset, and Speakerphone
Using AutoAnswer
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speaker mode or
headset.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active by ensuring the headset is plugged into the
phone, even when not on a call.
If your phone is set up to use AutoAnswer in headset mode, calls are
answered automatically only if the wired headset
Bluetooth enabled icon is in the phone status line. Otherwise, calls
ring normally and you must manually answer them.
icon or the
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Changing Phone Settings
You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options,
and keypad settings. You can also view your Network Profiles from the Settings menu.
Customizing Rings
You can customize your phone by choosing a ring type for each line.
If you want to...
Then...
View the ring tone settings
on your lines
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
Change the ring tone on a
line
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Tone > Current Settings.
3. Press View to see the current line settings.
4. Select a line.
Note To make a line selection, press the number key for the item, the
button, or the Change softkey.
5. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
6. Press
7. Choose Options > Save to make the change or Options > Cancel.
Assign a ring tone to a line 1. Choose > Phone Settings > Sound Settings.
2. Select Ring Tone > Available Ring Tones.
and the
icon appears next to the chosen ring.
3. Scroll to a ring tone in the list and press Play to hear a sample of
the ring.
4. Choose Options > Apply and select the line for the ring tone.
appears by the selected line.
5. Press Save to make the change or Cancel.
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Changing Phone Settings
If you want to...
Then...
Change the way the phone
rings
1. Choose
> Sound Settings > Alert Pattern.
2. Select one of the following:
•
•
•
•
•
Ring Only
Vibrate Only
Silent
Vibrate, Then Ring
Vibrate And Ring
icon appears next to your selection.
The
3. Press Save to make the change, or Cancel.
Note This change applies only to the handset and not the desktop
charger.
Tips
•
•
You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
To return to the Settings menu, press Back after saving the change or press
to return to the
main screen.
Customizing Volume Settings
You can adjust the ring and speaker volume settings for your phone.
If you want to...
Adjust the ring volume level 1. Choose
2. Select Ring.
Then...
> Phone Settings > Sound Settings > Volumes.
Note To make a ring selection, press the number key for the item, the
button, or the Change softkey.
3. Press
to increase the volume or
to decrease the volume and
hear a sample ring volume.
4. Press Save to make the change or Cancel.
Adjust the speaker volume
level
1. Choose
> Phone Settings > Sound Settings> Volumes.
2. Select Speaker.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
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If you want to...
Then...
Adjust the phone volume
level
1. Choose
2. Select Handset.
> Phone Settings > Sound Settings > Volumes.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Adjust the headset volume
level
1. Choose
> Phone Settings > Sound Settings.
2. Select Headset.
3. Press
to increase the volume or
to decrease the volume.
4. Press Save to make the change or Cancel.
Select the devices that will
ring
1. Choose
> Phone Settings > Sound Settings.
2. Select Ring Output.
3. Select one of the following:
•
•
•
Headset
Speaker (default setting)
Headset and Speaker
icon appears next to your selection.
The
4. Press Save to make the change or Cancel. Ring output applies only
to wired headsets, not Bluetooth headsets.
Customizing the Phone Screen
You can customize the left softkey (when the phone is idle), your phone screen display brightness, and
the language on your phone screen.
If you want to...
Then...
Set up the left softkey to
open the Phone Book
1. Choose
2. Press Change.
> Phone Settings > Customize Home Page.
3. Select Phone Book.
4. Press Save. The left softkey will be displayed as “Ph Book” when
the phone is idle.
Set up the left softkey to
access your messages
1. Choose
> Phone Settings > Customize Home Page.
2. Press Change.
3. Select Message.
4. Press Save. The left softkey will be displayed as “Message” when
the phone is idle.
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Changing Phone Settings
If you want to...
Then...
Change the phone display
brightness
1. Choose
> Phone Settings > Display Settings.
2. Highlight Display Brightness, then press
or Change.
3. Press to increase the brightness or to decrease the brightness.
4. Press Save to make the change or Cancel.
Change the length of time
for the screen to display
1. Choose
> Phone Settings > Display Settings.
2. Highlight Display Timeout, then press
3. Select one of the following:
or Change.
•
•
•
•
10 Seconds
30 Second (default setting)
1 Minute
2 Minutes
4. Press Save to make the change or Cancel.
Note When the display setting time has expired, the screen dims for 10
seconds, then goes dark.
Change the LED indication 1. Choose
> Phone Settings > Display Settings.
for service coverage
3. Select one of the following:
or Change.
•
•
Enable (default setting)
Disable
4. Press Save to make the change or Cancel.
Change the language on
your phone screen
1. Log in to your User Options web pages. (See Accessing Your User
Options Web Pages, page 88.)
2. Change the language setting.
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You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections
for more information:
•
•
•
Using Any Key to Answer the Phone, page 74
Setting the Keypad to Automatically Lock, page 75
Changing the Keypad Tones, page 76
Using Any Key to Answer the Phone
You can set your phone to allow the use of any key to answer a call.
If you want to...
Then...
Answer calls by pressing any
key
1. Choose
> Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Enable.
4. Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Enabled appears.
Disable the Any Key Answer
option
1. Choose
> Phone Settings > Keypad Settings.
2. Select Any Key Answer.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note Under the Any Key Answer option, Disabled appears.
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Changing Phone Settings
Setting the Keypad to Automatically Lock
To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can
set the length of time before your phone keypad automatically locks after completing a call.
If you want to...
Then...
Automatically lock the keypad
after using the phone
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select one of these time intervals:
•
•
•
15 seconds
30 seconds
60 seconds
4. Press Save to make the change or Cancel.
Note After the chosen time interval expires, the
icon appears,
and the keypad is locked.
Unlock the keypad
1. Press any key and “Unlock keypad? appears on the screen.
2. Press Unlock and then OK.
Note You must press the Unlock and OK softkeys as soon as they
appear, or the keypad remains locked.
Turn off the automatic keypad
lock
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Auto Lock.
3. Select Disable.
4. Press Save to make the change or Cancel.
Note Under the Keypad Auto Lock option, Disabled appears.
Tips
•
•
Auto lock is enabled only when the phone is idle and at the main screen.
The keypad lock is temporarily disabled when you have an incoming call.
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Changing the Keypad Tones
You can enable or disable the tones when you press a key on your keypad.
Change the keypad tone level
1. Choose
> Phone Settings > Keypad Settings.
2. Select Keypad Tone.
3. Select one of the following:
•
•
•
Disable—Plays no keypad tone.
Normal—Plays tone when keys are pressed.
Loud—Plays louder tone when keys are pressed.
icon appears next to your selection.
The
4. Press Save to make the change or Cancel.
Viewing Your Network Profile List
Network profiles provide predefined settings for access to the wireless network and for authentication
and encryption in your system. Your system administrator defines network profiles. You might have
more than one network profile available to you, so you can access wireless network configurations at
locations that use different SSIDs or authentication types.
Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles
and selects the network profile with the matching SSID and settings for that specific wireless network.
Note
Consult with your system administrator if you need to have additional network profiles or
change settings in a profile.
If you want to...
Then...
View the list of enabled
Network Profiles
Choose
> Network Profiles.
next to them.
The enabled profiles have the
Note Because Network profiles are locked, your system administrator
must make changes for you.
Tips
•
•
When the
locked icon appears next to a menu, see your system administrator for information.
If you need to change your EAP or LEAP username and password, see Setting Username and
Passwords, page 15, and consult with your system administrator.
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories in the Directory menu.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs 1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log
stores up to 100 records.
Dial from a call log 1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a phone number.
Note To edit the displayed number (to add or to remove a prefix), press
Options > EditDial followed by
or
to reposition the cursor. Use the
keypad to enter digits, or press << to delete numbers.
4. Press Dial or
.
Display details for 1. Press
.
a single call record
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Highlight a call record.
4. Press Details. Doing so displays information such as called number, calling
number, time of day, and call duration (for placed and received calls only).
Erase a single call
record
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Scroll to a call record.
4. Choose Options > Delete, or choose Options > Exit.
Erase all call
records in a single
log
1. Press
.
2. Choose Missed Calls, or Received Calls, or Placed Calls.
3. Choose Options > Delete, or choose Options > Exit.
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If you want to...
Then...
Erase all call
records in all call
logs
1. Press
to display call logs.
2. Press Clear. Doing so erases all call logs, or choose Options > Exit.
See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,
call log is busy
before placing a
call to that line
page 59.
Tip
•
Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
•
To view the complete call record of a multiparty call (for example, of a call that has been
forwarded or transferred to you), highlight the call record and choose Details. The Details record
shows two entries for each missed or received multiparty call. The entries are listed in reverse
chronological order:
–
The first logged entry is the name/number of the last completed call of a multiparty call
received on your phone.
–
The second logged entry is the name/number of the first completed call of a multiparty call
received on your phone.
Directory Dialing
Depending on configuration, your phone can provide access to a corporate directory and personal
directory features:
•
Corporate Directory—Corporate contacts that you can access on your phone. Your system
administrator sets up and maintains Corporate Directory.
•
Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory comprises
the Personal Address Book (PAB) and Fast Dials.
–
–
PAB is a directory of your personal contacts.
Fast Dial allows you to assign codes to PAB entries for quick dialing.
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Using Call Logs and Directories
Using Corporate Directory on Your Phone
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate 1. Choose
> Directory Services > Corporate Directory (name can
directory (while not
on another call)
vary).
2. Use your keypad to enter a search criteria such as a name.
3. Press or Search.
Note To edit the displayed number (to add or to remove a prefix), choose
Options > EditDial followed by
or
to reposition the cursor. Use
the keypad to enter digits, or press << to delete numbers.
5. Press Dial or
.
See if the phone line Look for Busy Lamp Field indicators. See Using BLF to Determine a Line
in the directory is
busy
State, page 59.
Tips
•
Use the numbers on your keypad to enter characters on your phone screen. See Entering and
Editing Text, page 15.
•
•
Use the Navigation button on your phone to move between input fields.
You can copy a corporate directory record to your local Phone Book. See Using the Phone Book
on Your Phone, page 82.
Using Personal Directory on Your Phone
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Cisco Unified CallManager Release 4.3 and Later
For information about how to set up and use the Personal Directory when connected to a Cisco Unified
CallManager 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
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Cisco Unified Communications Manager Release 5.1 and Later
This section describes how to set up and use Personal Directory on your phone when you are connected
to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on
the Web, page 92.
If you want to...
Then...
Access Personal
1. Choose
> Directory Services > Personal Address
Directory (for PAB
and Fast Dial codes)
Book (PAB) Service (exact name may vary).
2. Enter your Cisco Unified Communications Manager user ID and PIN,
then press Options > Submit.
Search for a PAB
entry
1. Access Personal Address Book.
2. Enter search criteria and choose Options > Submit.
Note To get a complete list of your PAB entries, do not enter any search criteria,
and choose Options > Submit.
3. You can choose Options > Previous or Next to move through listings.
4. Scroll to the PAB listing that you want and press Select or
Dial from PAB entry 1. Search for a PAB entry.
2. Scroll to the listing and press Select or
3. Press Dial.
.
.
4. Scroll to the number that you want to dial and press OK.
5. Press OK again to dial the number.
Delete a PAB entry
Edit a PAB entry
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
3. Choose Options >Delete.
.
4. Press OK to confirm the deletion or Cancel.
1. Search for a PAB entry.
2. Scroll to the listing and press Select or
.
3. Choose Options > Edit to modify a name or mail address.
4. If necessary, choose Options > Phones to modify a phone number.
5. Press Update.
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Using Call Logs and Directories
If you want to...
Then...
Add a new PAB entry 1. Access Personal Address Book.
2. Access the Search page and choose Options > Submit. (You do not need
to input search information first.)
3. Choose Options > New.
4. Use the keypad to enter a name or nickname.
5. Press Phones and use the keypad to enter phone numbers. Be sure to
include any necessary access codes such as a 9 or 1.
6. Press Submit to add the entry to the database.
1. Search for a PAB entry.
Assign a Fast Dial
code to a PAB entry
2. Scroll to the listing and press Select or
3. Choose Options > Fast Dial.
.
4. Scroll to the Fast Dial code that you want to assign to the number and
press Select or
.
Add a new Fast Dial 1. Choose
> Personal Address Book.
code (not using a PAB
entry)
2. Select Personal Fast Dials.
3. Scroll to a Fast Dial code that is unassigned and press Select or
4. Press Assign.
.
5. Enter a phone number.
6. Press Update.
Search for Fast Dial
codes
1. Choose
> Personal Fast Dials.
2. You can choose Options > Previous or Next to move through listings.
3. Scroll to the listing you want and press Select or
.
.
Place a call using a
Fast Dial code
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
3. Press Dial.
4. Choose OK to complete the action.
Delete a Fast Dial
code
1. Search for a Fast Dial code.
2. Scroll to the listing you want and press Select or
3. Choose Options > Remove.
.
Log out of Personal
Directory
1. Choose
> Personal Address Book (exact name may vary).
2. Choose Logout.
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Tips
•
•
•
•
Your system administrator can provide the user ID and PIN that you need to log in to Personal
Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can
vary. Ask your system administrator for more information.
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation
button on your phone to move between input fields.
Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
You can store information (such as work phone and mobile phone numbers, and company name) for
up to 100 contacts in the Phone Book on your phone.
Note
You can customize the left softkey to open the Phone Book. If customized this way, the left
softkey is displayed as Ph Book. For more information, see Customizing the Phone Screen,
page 72.
Note
Your system administrator can import up to 100 contacts into your Phone Book if they are
stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the
Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.
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Using Call Logs and Directories
If you want to...
Then...
Add a contact to your 1. Choose
> Phone Book or press Ph Book (if available).
phone book
2. Do one of the following:
–
–
Press New (if Phone Book is empty).
Choose Options > New (if Phone Book is not empty).
3. At the New Contact screen, fill in contact information.
4. When finished, press Options, then choose Save to save the information,
or press Cancel.
Assign a primary
1. Choose
> Phone Book or press Ph Book (if available).
number for a contact
2. Highlight a contact name and choose Options > Details.
3. Select a number:
work phone,
home phone,
mobile
phone, or
other phone, and choose Options > Primary.
A
(checkmark) appears next to that number.
Note The default primary number for a contact is the work phone. You can
assign any number as the primary number.
Change the name or
company
information for a
contact
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name and press
You may also choose Options > Details.
to view the details.
3. Select the information field and press Change.
4. Enter your changes. When finished, press Options, then choose Save to
save the information, or press Cancel.
Change a phone
1. Choose
> Phone Book or press Ph Book (if available).
number for a contact
2. Highlight a contact name and press
You may also choose Options > Details.
to view the details.
3. Select a number:
work phone,
home phone, mobile
phone, or
other phone, and choose Options > Change.
4. Enter your changes. When finished, press Options, then choose Save to
save the information, or press Cancel.
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If you want to...
Then...
Search for a contact
in your phone book
1. Choose
> Phone Book or press Ph Book (if available).
2. Choose Options > Mode and enter the text to search. You can search for
first name, last name, nickname, and company name.
Note You can enter search text in one of two ways: by pressing a key one or
more times until you see the letter or number you need, or by having
possible matches automatically display after pressing one or more keys
(predictive text).
Choose Options > Mode again to change the way you enter search text.
Remove a contact
1. Choose
> Phone Book or press Ph Book (if available).
from the phone book
2. Highlight a contact name and choose Options > Delete.
The contact is removed and the speed dial for this contact number will
be unassigned.
Dial the primary
phone number for a
contact
1. Choose
> Phone Book or press Ph Book (if available).
2. Highlight a contact name. The primary phone number for this contact is
displayed on the lower left. To dial this number, press
or Options
> Dial.
Note The default primary number for a contact is the work phone. You can
change the primary number to be any number for this contact.
Dial any phone
1. Choose
> Phone Book or press Ph Book (if available).
number for a contact
2. Highlight a contact name, then do one of the following:
–
–
Scroll left or right until you see the icon for the phone number you
wish to dial:
work phone,
home phone,
mobile
phone, or
other phone.
Choose Options > Details, highlight a phone number, and press
or Options > Dial.
Clear all entries from 1. Choose
> Phone Book or press Ph Book (if available).
your phone book
2. Press Options and select DeleteAll.
1. Choose > Missed Calls, or Received Calls, or Placed Calls.
Copy a phone
number from a call
log to a new phone
book contact
2. Scroll to a phone number, choose Options > Store > New Contact. The
Store Contact screen appears.
3. Enter the information for: First Name, Last Name, Nickname, and
Company.
4. When finished, choose Options > Save, then select the phone type to store
the number.
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Using Call Logs and Directories
If you want to...
Then...
Copy a phone
1. Choose
> Missed Calls, or Received Calls, or Placed Calls.
number from a call
log to an existing
phone book contact
2. Scroll to a phone number, choose Options > Store > Use Existing
Contact.
3. On the Phone Book contacts list, highlight a name.
4. Select the phone type to store the number.
Copy a phone
1. Choose
> Corporate Directory (name can vary).
number from a
directory to a new
phone book contact
2. Use your keypad to enter the search criteria, such as the name, then press
Search.
3. When the listing appears, choose Options > Store > New Contact. The
Store Contact screen appears.
4. Enter the information for: First Name, Last Name, Nickname, and
Company.
5. When finished, choose Options > Save, then select the phone type to store
the number.
Copy a phone
number from a
directory to an
existing phone book
contact
1. Choose
> Corporate Directory (name can vary).
2. Use your keypad to enter the search criteria, such as the name, then press
Search.
3. When the listing appears, choose Options > Store > Use Existing Contact.
4. On the Phone Book contacts list, highlight a name.
5. Select the phone type to store the number.
Assign a speed dial to 1. Choose
> Speed Dials.
a contact number in
2. Highlight an unassigned speed dial and press Assign. A list of Phone
your phone book
(from the Speed Dial
screen)
Book contacts appears.
3. Highlight a name. Choose the primary number, or scroll left or right to
choose another number, then press Select. The selected number is
assigned to the speed dial.
Note Speed dial 1 is always assigned to voicemail. You cannot remove or
reassign this speed dial.
Note To make a speed-dial call, see Placing a Call—Additional Options,
page 35.
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If you want to...
Then...
Assign a speed dial to 1. Press and hold an unassigned speed-dial number for about two seconds,
a contact number in
your phone book
(from the main
screen)
then press Yes. The Phone Book main screen appears.
2. Highlight a contact and press Select to assign the speed dial to the
primary number.
Unassign a speed dial 1. Choose
> Speed Dials.
2. Highlight the assigned speed dial and press Delete.
3. Press Yes to confirm, or No to cancel.
Tips
•
•
•
After you assign a speed dial to a contact number, a speed dial icon
underneath the phone number in the contact details.
and number appear
You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because
Speed Dial 1 is reserved for voicemail.
If you have contact information stored in another location (for example, in Microsoft Outlook or
the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be
imported into your Phone Book.
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Accessing Voice Messages
Accessing Voice Messages
When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages
from your phone.
Note
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
If you want to...
Then...
Set up and personalize
your voice message
service
1. Press Message or press and hold
2. Follow the voice instructions.
.
Note If you changed the left softkey on the main screen to access the Phone
Book (Ph Book), the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 72.
Check for your new voice Look at your phone for these indicators:
messages
•
•
•
A red blinking light
A text message, “You Have VoiceMail”
A flashing message waiting
in Line View.
icon next to your directory number
Listen to your voice
messages or access the
voice message system
menu
1. Press Message or press and hold
.
2. Enter your voice message password.
3. Follow the voice instructions to listen to your messages.
Note If you changed the left softkey on the main screen to access the Phone
Book (Ph Book), the Message softkey will not be available. For more
information, see Customizing the Phone Screen, page 72.
Send a call to your voice Press iDivert.
message system
The iDivert feature automatically transfers a call (including a ringing or
held call) to your voice message system. Callers will hear your voice
message greeting and can leave you a message.
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Accessing Your User Options Web Pages
Your wireless IP phone is a network device that can share information with other network devices in
your company, including your personal computer. You can use your computer to log in to your
Cisco Unified Communications Manager User Options web pages, where you can control features,
settings, and services for your wireless IP phone. This section includes information for:
•
•
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 88
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 90
Cisco Unified CallManager Release 4.3 and Later User
Options Web Pages
services when you are connected to a Cisco Unified CallManager 4.3 or later system. For more details
about the features you can configure and the phone services to which you can subscribe, refer to
Customizing Your Cisco IP Phone on the Web at the following URL:
Use these sections for more information about:
•
•
Logging In to the User Options Web Pages, page 88
Subscribing to Phone Services, page 89
Logging In to the User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified CallManager Release
4.1 or later User Options web pages.
If you want to...
Then do this...
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your
Options web pages
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
The Cisco Unified CallManager User Options main web page appears.
Select a device after 1. From the general menu, select your device type (phone model) in the “Select
logging in
a device” drop-down list. The context-sensitive menu appears with options
appropriate for the wireless IP phone.
2. Make changes to the options for your wireless IP phone.
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Accessing Your User Options Web Pages
Tips for Navigating the User Options Web Pages
•
•
•
•
Select your device from the menu page to see all of your options.
Click Update to apply and save your changes.
Click Return to the Menu to get back to the context-sensitive menu.
Click Log Off to exit the User pages.
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See Accessing Your User Options
Web Pages, page 90.
Phone services can include:
•
•
•
Web-based information, such as stock quotes, movie listings, and weather reports
Network data, such as corporate calendars and searchable directories
Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then, do this after you log in and select your device type...
Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Select a service from the “Available Services” drop-down list and click
Continue.
3. Enter more information upon request (such as a zip code or PIN).
4. Click Subscribe.
Change or end
subscriptions
1. From the main menu, choose Configure your Cisco IP Phone Services.
2. Click a service in the “Your Subscribed Services” panel.
3. Click Update after making changes, or click Unsubscribe.
Access a service on
your phone
1. Choose
(Services) > (Service Name).
2. Select the service that you want.
Learn how to use
phone services
Refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid
e_list.html
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Later User Options Web Pages
This section describes how to access your User Options web pages and how to subscribe to phone
services when you are connected to a Cisco Unified Communications Manager 5.1 or later system. Use
these sections for more details about accessing the User Options web pages and configuring features
and subscribing to phone services:
•
•
Accessing Your User Options Web Pages, page 90
Configuring Features and Services on the Web, page 91
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device for Cisco Unified Communications
Manager Release 5.1 or later User Options web pages.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from
your system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install
Certificate.
The Cisco Unified Communications Manager User Options main
web page appears. From this page, you can choose User Options to
access User Settings, Directory features, a Personal Address Book,
and Fast Dials.
To access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options web pages, choose
User Options > Device.
The Device Configuration page appears.
2. If you have multiple devices assigned to you, verify that the
appropriate device (phone model or Extension Mobility profile) is
selected. If necessary, choose another device from the Name
drop-down menu.
Configure user features
Choose User Options drop-down button to access these features:
•
•
•
•
User Settings
Directory
Personal Address Book
Fast Dials
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Accessing Your User Options Web Pages
If you want to...
Then do this...
Configure phone settings Choose toolbar buttons to access these phone-specific options:
•
•
•
•
Line settings
Speed dials
Phone services
Service URL
Return to the Device
Configuration page
Choose User Options > Device from any page to verify that you are
configuring the correct device or to change devices.
Tip
Use the Device Configuration page to access all of the configuration options available for your phone
(other pages might not provide access to all options).
•
•
•
•
•
•
Setting Up Speed Dials on the Web, page 91
Using Personal Directory on the Web, page 92
Setting Up Phone Services on the Web, page 95
Controlling User Settings on the Web, page 96
Controlling Line Settings on the Web, page 97
Using Cisco WebDialer, page 98
Setting Up Speed Dials on the Web
Depending on configuration, your phone can support several speed-dial features that are set up from
the web:
•
•
•
Line View Speed Dials
Abbreviated Dials
Fast Dials
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Note
For help using speed-dial features, see Speed Dialing, page 52.
If you want to...
Then do this after you log in...
Set up Line View
speed-dial numbers
1. Select the name for the Cisco Unified Wireless IP Phone 7925G device.
2. Click Speed Dials.
3. Enter a phone number as you would dial it.
4. Enter a label for the speed-dial number that is 11 characters or less.
5. Click Save
Note If you have speed dials configured in your Line View, the speed-dial label
appears next to the
icon.
Set up Abbreviated 1. Select the name for the Cisco Unified Wireless IP Phone 7925G device.
Dials
Dialing code.
4. Click Save.
Note Make note of the number for the Abbreviated Dialing Code. Use this code
with Options > AbbrDial to access the speed-dial number.
Set up Fast Dials
See Configuring Fast Dials on the Web, page 93.
You can also set up Fast Dials on your phone. See the Using Personal Directory
on Your Phone, page 79.
Tips
•
You can have up to six numbers appear in your Line View screen (a combination of line and speed
dial numbers).
•
If your speed dial label contains more than 11 characters, use a shorter label because labels are
shortened from the left. For example, “Customer Service” displays as ".....er Service".
Using Personal Directory on the Web
The Personal Directory feature set that you can access on your computer consists of:
•
•
•
A Personal Address Book (PAB)
Fast Dials
The Address Book Synchronization Tool (TABSynch)
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Accessing Your User Options Web Pages
Note
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on
Your Phone, page 79.
Using Your Personal Address Book on the Web
This section describes how to use your PAB from your User Options web pages.
If you want to...
Then, do this after you log in...
Add a new PAB entry
1. Choose User Options > Personal Address Book.
2. Click Add New.
3. Enter information for the entry.
4. Click Save.
Search for a PAB entry
Edit a PAB entry
1. Choose User Options > Personal Address Book.
2. Specify search information and click Find.
Note To locate all entries, leave search information blank and click Find.
1. Search for a PAB entry.
2. Click a name or nickname.
3. Edit the entry as needed and click Save.
1. Search for a PAB entry.
Delete a PAB entry
2. Select one or more entries.
3. Click Delete Selected.
Configuring Fast Dials on the Web
This section describes how to assign Fast Dials from your User Options web pages.
If you want to...
Then, do this after you log in...
Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the
to a PAB entry
Web, page 93.
2. Choose User Options > Fast Dials.
3. Click Add New.
4. Change the Fast Dial code, if desired.
5. Use the Search Options area to find the appropriate PAB entry.
6. Click a phone number in the Search Results area.
7. Click Save.
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If you want to...
Then, do this after you log in...
Assign a Fast Dial code 1. Choose User Options > Fast Dials.
to a phone number
(without using a PAB
entry)
2. Click Add New.
3. Change the Fast Dial code, if desired.
4. Enter a phone number.
5. Click Save.
Search for a Fast Dial
entry
1. Choose User Options > Fast Dials.
2. Specify search information and click Find.
1. Choose User Options > Fast Dials.
2. Search for the Fast Dial entry that you want to edit.
3. Click a component of the entry.
4. Change the phone number.
Edit a Fast Dial phone
number
5. Click Save.
Delete a Fast Dial entry 1. Search for a Fast Dial.
2. Select one or more entries.
3. Click Delete Selected.
Tips,
•
•
You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are
labeled “raw” in the User Options web pages, do not display a configurable text label.
Using the Address Book Synchronization Tool
You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing
Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from
your Microsoft Windows Address Book on your wireless IP phone and User Options web pages. Your
system administrator can give you access to TABSynch and provide detailed instructions.
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Accessing Your User Options Web Pages
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Select the name for the Cisco Unified Wireless IP Phone 7925G device.
2. Click Phone Services.
3. Click Add New.
4. Choose a service from the drop-down list and click Next.
5. Change the service label and/or enter additional service information, if
available (optional).
Note If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
6. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services 1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name 1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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If you want to...
Then do this after you log in...
1. Select a device.
Add a service to an
available screen slot
2. Click Service URL.
Note If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
3. Choose a service from the Button Service drop-down list.
4. If you want to rename the service, edit the label fields.
Note Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
5. Click Save.
6. Click Reset to reset your phone (necessary to see the new label on your
phone).
Access a service on your Choose
phone
> (Service Name).
Note The services available on your phone depend on the phone system
configuration and the services you subscribed to. Ask your system
administrator for more information.
Note If only one service is configured, the service opens by default. If more
than one service is configured, select an option from the menu on the
phone screen.
Controlling User Settings on the Web
User settings include your password, PIN, and language (locale) settings. Your PIN and password
allow you to access different features and services.
If you want to...
Then do this after you log in...
Change your password
1. Choose User Options > User Settings.
2. In the Browser Password area, enter information.
Note A password must be 5-127 characters.
3. Click Save.
Change your PIN
1. Choose User Options > User Settings.
2. In the Phone PIN area, enter information.
Note A PIN must be 5-20 numbers.
3. Click Save.
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Accessing Your User Options Web Pages
If you want to...
Then do this after you log in...
Change the language (locale) for 1. Choose User Options > User Settings.
your User Options web pages
2. In the User Locale area, choose an item from the Locale
drop-down list.
3. Click Save.
Change the language (locale) for 1. Go to the Device Configuration page by choosing User
your phone screen
Options > Device.
2. Choose an item from the User Locale drop-down list.
3. Click Save.
Tips
•
•
Use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone.
Use your password to log in to your User Options web pages and Cisco WebDialer on your
personal computer.
•
For more information about these services, ask your system administrator.
Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding and line labels.
Note
•
•
You can set up call forwarding (for your primary phone line) directly on your phone. See
Forwarding Calls to Another Number, page 43.
To learn about phone settings that you can access directly on your phone, see Changing
Phone Settings, page 70.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Select the name for the Cisco Unified Wireless IP Phone 7925G device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
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If you want to...
Then do this after you log in...
1. Select your device.
Change the voice
message indicator
setting per line
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Message Waiting Lamp area, choose from various settings.
Note Typically, the default message waiting setting prompts your phone to
display a light and a message to indicate a new voice message.
5. Click Save.
Change or create a line 1. Select your device.
text label that appears
on your phone screen
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Line Text Label area, enter a text label.
Note If the label contains more than 11 characters, use a shorter name
because labels are shortened from the left . For example, "Customer
Service" displays as ".....er Service"
5. Click Save.
Tip
You cannot change the Ring Settings for the phone from the User Options web pages.
Using Cisco WebDialer
Cisco WebDialer allows you to make calls on your wireless IP phone to directory contacts by clicking
items in a web browser. Your system administrator must configure this feature for you.
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Accessing Your User Options Web Pages
If you want to...
Then...
Use WebDialer with
your User Options
directory
1. Log in to your User Options web pages. See Accessing Your User Options
Web Pages, page 90.
2. Choose User Options > Directory and search for a coworker.
3. Click the number that you want to dial.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Use WebDialer with
another online
1. Log in to a WebDialer-enabled corporate directory and search for
coworkers.
corporate directory
(not your User
Options directory)
2. Click the number that you want to dial.
3. When prompted, enter your user ID and password.
4. If this is your first time using WebDialer, set up preferences and click
Submit. (See the last row in this table for details.)
5. If the Make Call page appears, click Dial. (See the last row in this table
to learn how to suppress this page in the future, if desired.)
The call is now placed on your phone.
6. To end a call, click Hangup or disconnect from your phone.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
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If you want to...
Then...
Set up, view, or
change WebDialer
preferences
Access the Preferences page.
The Preferences page appears the first time that you use WebDialer (after you
click the number that you want to dial).
To return to Preferences in the future, click the preferences icon from the
Make Call or Hang Up page.
The Preferences page contains the following options:
•
Preferred language—Determines the language used for WebDialer
settings and prompts.
•
Use permanent device—Identifies the wireless IP phone and directory
number (line) that you will use to place WebDialer calls. If you have one
phone with a single line, the appropriate phone and line are
automatically selected. Otherwise, choose a phone and/or line. Phones
are specified by host name.
To display the host name on your phone, choose
(Settings) >
Network Profile > Network Configuration > Host Name.
•
•
Use Extension Mobility—If selected, prompts WebDialer to use the
wireless IP phone that is associated with your Extension Mobility profile
(if available).
Do not display call confirmation—If selected, prompts WebDialer to
suppress the Make Call page. This page appears by default after you click
a phone number in a WebDialer-enabled online directory.
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Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific softkey templates along with
special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your system administrator based on your
calling needs or work environment.
Note
You can locate User Guides and other documents listed in this table from the following URL:
If you...
Then...
For more information...
Need to handle more calls Ask your system administrator to
Talk to your system
on your phone line
configure your line to support more calls. administrator or phone
support team.
Need more than one phone Ask your system administrator to
Talk to your system
line
numbers for you.
support team.
Need different softkeys,
such as iDivert, to display configure a new softkey template and
when phone is ringing or in assign it to your phone.
use
Ask your system administrator to
Talk to your system
administrator or phone
support team.
Need more speed dial
numbers
Verify that you are using all your currently See Accessing Your User
available speed dial numbers.
Options Web Pages,
page 88.
If you need additional speed dial numbers,
try using Abbreviated Dialing or
subscribing to the Fast Dial service.
Want to use one directory Request a shared line. This allows you to See Using a Shared Line,
number for several phones use one number for your desk phone and page 57.
your wireless IP phone, for example.
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If you...
Then...
For more information...
Share phones or office
space with coworkers
Consider using:
Ask your system
administrator about these
features and see the:
•
•
•
•
Call Park to store and retrieve calls
without using the transfer feature.
•
•
•
Tracing Suspicious
Call Pickup to answer calls ringing on
another phone.
Using a Shared Line,
page 57.
A shared line to view or join
coworkers calls.
Using Cisco
page 63.
Cisco Extension Mobility to apply
your phone number and user profile to
a shared phone
Answer calls frequently or Ask your system administrator to set up
See Using AutoAnswer,
page 69.
handle calls on someones
behalf
the AutoAnswer feature for your phone.
Determine the state of a
Ask your administrator to set up the Busy See Using BLF to
phone line associated with Lamp Field (BLF) feature for your phone. Determine a Line State,
a speed-dial, call log, or
directory listing on your
phone
page 59.
Want to temporarily apply Ask your system administrator about the
Mobility, page 63.
your phone number and
settings to a shared
Cisco Extension Mobility service.
Cisco Unified IP Phone
Allow or prevent all
phones with the same
shared line to view call
information or join a call
on the shared line
Ask your system administrator to set up
the Privacy feature for those phones.
See Preventing Others
from Viewing or Joining a
Shared-Line Call,
page 59.
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Troubleshooting Your Phone
Troubleshooting Your Phone
This section provides troubleshooting information for your wireless IP phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
Explanation
You cannot complete a One or more of the following factors might apply:
call
•
Your phone is out of the wireless network access point service area.
Note When roaming with your phone, a green blinking light indicates that
the phone is still within the wireless service coverage area.
•
•
You must log in to the Extension Mobility service.
You must enter a client matter code or forced authorization code after
you dial a number.
•
Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The main screen is not One of these messages appears on the status line:
active
•
•
•
•
•
Network busy—Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
Leaving service area—Phone is out of range of its associated access
point and wireless network.
Locating network services—Phone is searching for a wireless network
access point.
Authentication failed—Authentication server did not accept the
security credentials.
Configuring IP—Phone is waiting for DHCP to assign an IP address.
The Settings menu is
unresponsive
Your system administrator might have disabled Settings on your phone.
Join fails
Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
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Symptom
Explanation
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
•
•
You must press Options and scroll to reveal additional softkeys.
You must change the line state (for example, place a call or have a
connected call).
•
Your phone is not configured to support the feature associated with
that softkey.
Barge fails and results
One or more of the following factors might apply:
in a fast busy tone
•
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
•
You cannot barge a call on another Cisco Unified Wireless IP Phone.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
CallBack fails
The other party might have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network or wireless Choose
network configuration data
> Device Information > Network or WLAN
and select the configuration item that you want to view.
Access status data
Choose
> Status and select the status item that
you want to view.
Access phone call and voice Choose
quality information
> Status > Call Statistics.
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Troubleshooting Your Phone
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information
to your system administrator. Depending on configuration, use the QRT to:
•
•
Immediately report an audio problem on the current call
Select a general problem from a list of categories and choose reason codes
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Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com at the following URL:
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Index
A
abbreviated dialing 91
accessibility 6
accessories for phone 16
ad hoc conference, See conference calls
answer/send button 22
answering calls 37
application 22
left softkey 22
mute 22
application button 22
authenticated calls 60
auto keylock 75
navigation 21, 26
AutoAnswer, using 69
shortcuts 28
B
barge
and privacy 59
and shared lines 57
using 58
battery
cable lock for desktop charger 18
call forwarding 43
installing 7
removing 7
configuring from Communications Manager
safety notices 3
billing codes, dialing with 36
BLF Pickup 60
web page 97
call history
menu options 77
viewing and dialing from 77
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call logs
erasing 77
Cisco Unified IP Phone
Cisco Unified Wireless IP Phone
viewing and dialing from 77
call park 55
call pickup 54
call waiting 38
CallBack 36
cleaning 32
call-handling, advanced 52
call-handling, basic 33
calls
answering 37
blocking 44
compared to lines 28
conference features for 45
ending 39
powering on 14
forwarding 43, 97
handling multiple 41
icons for 29
conference calls
multiple parties on 45
muting 40
parking 55
ad hoc 45
picking up 54
Meet-Me 46, 48
placing 33, 35
standard 45, 46
prioritizing 62
redirecting while ringing 38
secure 60
assigning a speed dial 85
searching for 84
selecting 29
storing and retrieving 55
transferring 41
using DND 44
cBarge
corporate directory
using 79
using from Communications Manager web
page 98
See also barge
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D
desktop charger
cable lock 18
dialing, options for 33, 35
directory
handset
option descriptions 78
personal, using 79
using 65
headset
using from Communications Manager web
Bluetooth 66
page 99
choosing ringer volume 70, 71
mode, using 65
ordering 17
directory numbers, viewing 23
DND 44
Do Not Disturb 44
documentation, accessing 2
port 21
quality 16
E
using 16, 65
wired 65, 66
editing text 15
encrypted calls 60
ending a call, options for 39
entering text 15
Extension Mobility
log in 63
headset specifications 66
healthcare environments 5
help
accessing 27
contents 27
log out 63
using 27
using 37
hold
and switching calls 41
and transferring 41
using 39
F
feature buttons, using 26
feature menus 26
features
home screen display 25
hunt group, logging out of 56
accessibility 6
adding additional 101
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I
icon 50
accessing 28
icons
and call forwarding 97
call state 29
descriptions of 24
line state 29
signal strength 14
icons, for call states 29
indicator light
locking
blink rates 20
blinks green 14
phone 18
colors 20
log out of hunt group 56
in service 14
installing, Cisco Unified Wireless IP Phone 7
intercom line 50
K
keylock 28
keypad lock
menus, using 26
auto keylock feature 75
locking
missed calls, records of 77
MLPP, using 62
keypad 28
setting auto keylock 75
unlocking keypad 28, 75
keypad shortcuts 28
Multilevel Precedence and Preemption
(MLPP) 62
multiple calls, handling 41
mute, using 40
L
LED blink rates 20
N
left softkey setting 72
line settings, controlling on Communications
navigation button 21, 26
Manager web page 97
network configuration data, locating 104
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network profile
locked 76
changing LED indication 72
cleaning 32
viewing 76
feature descriptions 23
features of 23
O
menus 26
online help, using 27
phone services
configuring 91
P
placing calls, options for 33, 35
powering on 14
prioritizing calls 62
PAB
dialing from 36
password
changing EAP 76
network EAP 15
setting 15
password, changing 96
Personal Address Book, see PAB
phone
and shared lines 57
handset mode 65
lock set 18
push to talk
speaker mode 65
Phone Book, using 82
phone buttons
description 20
accessing 64
button 64
phone lines
description of 28
viewing 23
Q
Quality Reporting Tool (QRT), using 105
phone screen
active call 29
changing display brightness 72
changing display timeout 72
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R
softkey buttons
received calls, records of 77
redial 33
regulatory domains 5
resume, using 39
speaker button 21
speaker icon 65
speakerphone
ring pattern
mode, using 65
change setting 71
changing with volume button 28
ring tones
speed dial
assigning to Phone Book contact 85
hot key 52
changing 70, 71
choosing per line 70, 71
ringer
making a call using a hot key 35
options 52
volume 70, 71
S
safety and performance 2
secure calls 60
speed-dial hot key 52
switching calls 41
security
levels of 61
making and receiving secure calls 60
verifying non-secure calls 61
select button
description 21
using 27
selecting calls 29
TAPS, using 16
text
services, subscribing to 95
shared lines
and In Use Remote message 57
description of 57
with barge 58
editing 15
entering 15
special characters 16, 21, 22
with privacy 59
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Tool for Auto-Registered Phones Support 16
transferring, options for 41
accessing 87
indicator 87
troubleshooting, data for 103
volume
U
preserving 66
User Options web pages
Cisco Unified CallManager
volume button
accessing and using 88
subscribing to phone services 89
Cisco Unified Communications Manager
accessing and using 90
subscribing to phone services with 95
Communications Manager
device configuration page 90
language (locale) settings 96
warranty
WebDialer 99
wired headset
icon 65
line view speed dial, configuring 91
password, changing 96
Personal Directory, using from web page 92
PIN, changing 96
port 65
using 65
V
vibration mode
icon 28
setting 28
voice message indicator
changing setting 97
voice messages
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Cisco Systems, Inc.
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