Cisco Systems Conference Phone CP7970GRF User Manual

Cisco Unified IP Phone 7970 Series  
Phone Guide for Cisco Unified  
Communications Manager 7.0  
(SCCP and SIP)  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
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Common Phone Tasks  
Softkey Definitions  
AbbrDial  
Dial using a speed dial index  
number  
View online help on Press  
phone  
.
Answer  
Back  
Answer a call  
Place a call  
Go off-hook before or  
after dialing a number.  
Return to the previous Help topic  
QUICK REFERENCE  
Redial a number  
Press Redial.  
Barge  
Add yourself to a call on a shared  
line  
Switch to handset  
during a call  
Pick up the handset.  
CallBack  
Cancel  
Receive notification when a busy  
extension becomes available  
Switch to speaker or Press  
headset during a call hang up the handset.  
or  
, then  
Cancel an action or exit a screen  
without applying changes  
Mute your phone  
Use your call logs  
Press  
Press  
.
cBarge  
Add yourself to a call on a shared  
line and establish a conference  
to choose a  
call log. To dial, highlight  
a listing and go off-hook.  
CFwdALL Setup/cancel call forwarding  
Clear  
Delete records or settings  
Close the current window  
View conference participants  
Create a conference call  
Edit a number  
Press EditDial, << or >>.  
Press Hold or Resume.  
Close  
Cisco Unified IP Phone  
7970 Series for  
Cisco Unified  
Hold/resume a call  
ConfList  
Confrn  
Delete  
Transfer call to new Press Transfer, enter the  
number  
number, then press  
Transfer again.  
Remove characters to the right of  
the cursor when using EditDial  
Communications  
Manager 7.0  
Place an intercom call Press intercom button,  
enter a number if  
Details  
(SCCP only)  
Open the Details record for a  
multiparty call in the Missed Calls  
and Received Calls logs  
(SCCP and SIP)  
necessary, and speak after  
you hear the tone.  
Start a standard (ad Press more > Confrn, dial  
hoc) conference call the participant, then press  
Confrn again.  
Softkey Definitions  
Phone Screen Icons  
Button Icons  
Dial  
Dial a phone number  
DirTrfr  
(SCCP only)  
Transfer two calls to each other  
DND  
Turn on/off Do Not Disturb  
(DND)  
Common Phone Tasks  
EditDial  
EndCall  
Edit a number in a call log  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are  
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks  
mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0705R)  
Disconnect the current call or the  
current intercom call  
Erase  
Exit  
Reset settings to their defaults  
Return to the previous screen  
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Video enabled (SCCP only)  
GPickUp  
iDivert  
Join  
Answer a call that is ringing in  
another group or on another line  
Phone Screen Icons  
Feature assigned to button  
Mobility assigned to button  
Hold assigned to button  
Call Forwarding enabled  
Send or redirect a call to a voice  
message system  
Call on hold  
Join together existing calls to  
create a conference  
Connected call  
Links  
View related Help topics  
Display the Help main menu  
Host a Meet-Me conference call  
Display additional softkeys  
Make a new call  
Conference assigned to button  
Transfer assigned to button  
Incoming call  
Main  
Off-hook  
MeetMe  
more  
Phone service URL assigned to  
button  
On-hook  
New Call  
OPickUp  
Shared line in use  
Message waiting  
Authenticated call  
Encrypted call  
URL entry is ready to edit (SIP only)  
Answer a call that is ringing in an  
associated group  
Option selected  
Park  
Store a call using Call Park  
Feature enabled  
PickUp  
Answer a call that is ringing on  
another phone in your group  
QRT  
Submit call problems to the system  
administrator  
BLF- monitored line is in-use  
BLF-monitored line is idle  
Button Icons  
Redial  
Redial the most recently dialed  
number  
Messages  
BLF-monitored line is ringing (BLF  
Pickup)  
Services  
Remove  
Resume  
RMLstC  
Remove a conference participant  
Resume a call on hold  
Speed-dial, call log, or directory  
listing (line status unknown)  
Help  
Drop the last party added to a  
conference call  
Line in Do Not Disturb (BLF feature)  
Directories  
Settings  
Save  
Save the chosen settings  
Search for a directory listing  
Select a menu item or call  
Transfer a call  
Idle intercom line  
Search  
Select  
One-way intercom call  
Volume  
Speaker  
Transfer  
Update  
Two-way intercom call  
Refresh content  
Mute  
Handset in use  
VidMode  
Choose a video display mode  
(SCCP only)  
Headset in use  
Headset  
<<  
>>  
Delete entered characters  
Speakerphone in use  
Move through entered characters  
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Contents  
Getting Started  
Using this Guide  
1
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials  
Safety and Performance Information  
Cisco Product Security Overview  
2
2
3
Connecting Your Phone  
An Overview of Your Phone  
Understanding Lines and Calls 10  
Choosing Touchscreen Items 13  
Cleaning and Maintaining the Touchscreen 13  
Understanding Feature Availability 15  
Basic Call Handling 17  
Placing a Call—Basic Options 17  
Placing a Call—Additional Options 18  
Answering a Call 20  
Ending a Call 21  
Using Hold and Resume 22  
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0  
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Using Mute 23  
Viewing Multiple Calls 24  
Transferring Calls 25  
Sending a Call to a Voice Message System 26  
Forwarding Calls to Another Number 26  
Using Do Not Disturb 28  
Making Conference Calls 28  
Using Conference 29  
Using Join 30  
Speed Dialing 34  
Storing and Retrieving Parked Calls 36  
Logging Out of Hunt Groups 37  
Using Barge to Add Yourself to a Shared-Line Call 38  
Preventing Others from Viewing or Barging a Shared-Line Call 39  
Using BLF to Determine a Line State 40  
Making and Receiving Secure Calls 41  
Tracing Suspicious Calls 42  
Prioritizing Critical Calls 42  
Using Cisco Extension Mobility 44  
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Using a Handset, Headset, and Speakerphone 47  
Using a Speakerphone 48  
Using AutoAnswer with a Headset or Speakerphone 49  
Accessing Voice Messages 58  
Using the User Options Web Pages 59  
Configuring Features and Services on the Web 60  
Setting Up Speed Dials on the Web 63  
Setting Up Phone Services on the Web 65  
Controlling User Settings on the Web 67  
Controlling Line Settings on the Web 67  
Setting Up Phones and Access Lists for Mobile Connect 70  
Using Cisco WebDialer 72  
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Understanding Additional Configuration Options 74  
Troubleshooting Your Phone 76  
General Troubleshooting 76  
Viewing Phone Administration Data 77  
Using the Quality Reporting Tool 77  
Cisco One-Year Limited Hardware Warranty Terms 79  
Index 81  
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Getting Started  
Using this Guide  
This guide provides you with an overview of the features available on your phone. You can read it  
completely for a solid understanding of your phone’s capabilities or refer to the table below for  
pointers to commonly used sections.  
If you want to...  
Then...  
Explore your phone on your own Press  
on the phone when you need assistance.  
Review safety information  
Connect your phone  
See Safety and Performance Information, page 2.  
See Connecting Your Phone, page 4.  
Use your phone after it is installed Start with An Overview of Your Phone, page 7.  
Learn what the button lights mean See Understanding Buttons and Hardware, page 7.  
Learn about the touchscreen  
Make calls  
See Understanding Touchscreen Features, page 12.  
See Placing a Call—Basic Options, page 17.  
See Using Hold and Resume, page 22.  
See Using Mute, page 23.  
Put calls on hold  
Mute calls  
Transfer calls  
See Transferring Calls, page 25.  
Make conference calls  
Set up speed dialing  
Share a phone number  
See Making Conference Calls, page 28.  
See Speed Dialing, page 34.  
See Using a Shared Line, page 37.  
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 47.  
Change the ring volume or tone  
View your missed calls  
See Changing Phone Settings, page 50.  
See Using Call Logs, page 52.  
Listen to your voice messages  
See softkey and icon definitions  
See Accessing Voice Messages, page 58.  
Refer to the Quick Reference Card in the front of this guide.  
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Finding Additional Information  
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at  
this URL:  
You can access the Cisco website at this URL:  
International Cisco websites can be accessed from this URL:  
You can access the most current Licensing Information at this URL:  
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials  
(SCCP phones only)  
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic  
calling features. You can access eLearning tutorials online (for several phone models) from your  
personal computer. Look for the eLearning tutorial (English only) for your phone model in the  
documentation list at the following location:  
Safety and Performance Information  
Refer to these sections for information about the impact of power outages and other devices on your  
Cisco Unified IP Phone.  
Power Outage  
Your accessibility to emergency service through the phone is dependent on the phone being powered.  
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not  
function until power is restored. In the case of a power failure or disruption, you may need to reset or  
reconfigure equipment before using the Service or Emergency Calling Service dialing.  
Using External Devices  
The following information applies when you use external devices with the Cisco Unified IP Phone:  
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against  
unwanted radio frequency (RF) and audio frequency (AF) signals.  
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Depending on the quality of these devices and their proximity to other devices such as mobile phones  
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take  
one or more of the following actions:  
Move the external device away from the source of the RF or AF signals.  
Route the external device cables away from the source of the RF or AF signals.  
Use shielded cables for the external device, or use cables with a better shield and connector.  
Shorten the length of the external device cable.  
Apply ferrites or other such devices on the cables for the external device.  
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality  
of external devices, cables, and connectors. The system will perform adequately when suitable devices  
are attached using good quality cables and connectors.  
Caution  
In European Union countries, use only external speakers, microphones, and headsets that  
are fully compliant with the EMC Directive [89/336/EC].  
Cisco Product Security Overview  
This product contains cryptographic features and is subject to United States and local country laws  
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply  
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors  
and users are responsible for compliance with U.S. and local country laws. By using this product you  
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local  
laws, return this product immediately.  
Further information regarding U.S. export regulations may be found at  
Accessibility Features  
A list of accessibility features is available upon request. You can find more information about Cisco  
accessibility features at this URL:  
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Connecting Your Phone  
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP  
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.  
10  
1
AUX  
10/100/1000 SW 10/100/1000 PC  
DC48V  
3
9
7
2
6
8
5
4
DC adaptor port (DC48V)  
AC-to-DC power supply  
AC power cord  
Network port (10/1001SW)  
Access port (10/1001 PC)  
Handset port  
1
2
3
4
5
6
Headset port  
7
External speaker port  
Microphone port  
Footstand button  
8
9
10  
1. Your phone may show 10/100/1000.  
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Removing the Hookswitch Clip (Required)  
Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed,  
the hookswitch lifts slightly when you pick up the handset.  
Adjusting the Handset Rest (Optional)  
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will  
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.  
1
2
3
Set the handset aside and pull the square plastic tab from the handset rest.  
Rotate the tab 180 degrees.  
1
2
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.  
Return the handset to the handset rest.  
Adjusting the Footstand (Optional)  
To change the angle of the phone base, adjust the footstand while pressing the footstand button.  
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Registering with TAPS  
After your phone is connected to the network, your system administrator might ask you to  
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used  
either for a new phone or to replace an existing phone.  
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system  
administrator, and follow the voice prompts. You might need to enter your entire extension, including  
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.  
Headset Support  
Although Cisco Systems performs limited internal testing of third-party headsets for use with the  
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.  
Cisco recommends the use of good quality external devices, for example, headsets that are screened  
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of  
these devices and their proximity to other devices such as mobile phones and two-way radios, some  
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party  
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be  
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.  
See Using External Devices, page 2, for more information.  
Note  
In some cases, hum may be reduced or eliminated by using a local power cube or power  
injector.  
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are  
deployed means that there is not a single headset solution that is optimal for all environments.  
Cisco recommends that customers test headsets in their intended environment to determine  
performance before making a purchasing decision and deploying en masse.  
Audio Quality Subjective to the User  
Beyond the physical, mechanical and technical performance, the audio portion of a headset must  
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot  
guarantee the performance of any headsets. However, a variety of headsets from leading headset  
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s  
sites for details.  
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An Overview of Your Phone  
Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication  
over the same data network that your computer uses, allowing you to place and receive phone calls,  
put calls on hold, transfer calls, make conference calls, and so on.  
In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide  
enhanced productivity features that extend your call-handling capabilities. Depending on  
configuration, your phone supports:  
Access to network data, XML applications, and web-based services.  
Online customizing of phone features and services from your Cisco Unified CM User Options web  
pages.  
A comprehensive online help system that displays information on the phone screen.  
Understanding Buttons and Hardware  
You can use the graphic table below to identify buttons and hardware on your phone.  
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16  
17  
1
2
3
4
6
8
5
7
9
15  
14  
13  
12 11 10  
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Item  
Description  
For more information, see...  
Programmable  
buttons  
Depending on configuration, programmable  
buttons provide access to:  
Touchscreen Features,  
page 12  
1
Phone lines and intercom lines (line  
buttons)  
page 17  
Speed-dial numbers (speed-dial buttons,  
including the BLF speed-dial feature)  
Web-based services (for example, a  
Personal Address Book button)  
Using a Shared Line,  
page 37  
Call features (for example, a Privacy,  
Hold, or Transfer button)  
Using BLF to  
Determine a Line State,  
page 40  
Buttons illuminate to indicate status:  
Placing or Receiving  
Intercom Calls, page 32  
Green, steady—Active call or  
two-way intercom call  
Green, flashing—Held call  
Amber, steady—Privacy in use,  
one-way intercom call, DND  
active, or logged into Hunt Group  
Amber, flashing—Incoming call or  
reverting call  
Red, steady—Remote line in use  
(shared line or BLF status)  
Footstand button  
Display button  
Allows you to adjust the angle of the phone Adjusting the Footstand  
base. (Optional), page 5  
2
3
Awakens the touchscreen from sleep mode or Cleaning and Maintaining  
disables it for cleaning. the Touchscreen, page 13  
No color—Ready for input  
Green flashing—Disabled  
Green steady—Sleep mode  
Messages button  
Auto-dials your voice message service (varies Accessing Voice Messages,  
by service). page 58  
4
5
6
Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 52  
access call logs and directories.  
Help button  
Activates the Help menu.  
Accessing the Help System  
on Your Phone, page 14  
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Settings button  
Services button  
Volume button  
Opens/closes the Settings menu. Use it to  
change touchscreen and ring settings.  
Changing Phone Settings,  
page 50  
7
8
9
Opens/closes the Services menu.  
Using the User Options  
Controls the handset, headset, and  
speakerphone volume (off-hook) and the  
ringer volume (on-hook).  
Using a Handset, Headset,  
Speaker button  
Mute button  
Toggles the speakerphone on or off. When  
the speakerphone is on, the button is lit.  
and Speakerphone, page 47  
10  
11  
12  
13  
Toggles the microphone on or off. When the Using Mute, page 23  
microphone is muted, the button is lit.  
Headset button  
Toggles the headset on or off. When the  
headset is on, the button is lit.  
Using a Handset, Headset,  
and Speakerphone, page 47  
Navigation button Allows you to scroll through menus and  
highlight items. When the phone is on-hook,  
displays phone numbers from your Placed  
Calls log.  
Keypad  
Allows you to dial phone numbers, enter  
letters, and choose menu items.  
Basic Call Handling,  
page 17  
14  
15  
Softkey buttons  
Each activates a softkey option (displayed on UnderstandingTouchscreen  
your touchscreen).  
Features, page 12  
Handset light strip Indicates an incoming call or new voice  
message.  
Accessing Voice Messages,  
page 58  
16  
17  
Touchscreen  
Shows phone features.  
UnderstandingTouchscreen  
Features, page 12  
Understanding Lines and Calls  
To avoid confusion about lines and calls, refer to these descriptions:  
Lines—Each corresponds to a directory number or intercom number that others can use to call  
you. Your phone can support up to eight lines. To see your phone lines, look at the right side of  
your touchscreen. You have as many lines as you have directory numbers and phone line  
icons  
.
Calls—Each line can support multiple calls. By default, your phone supports four connected calls  
per line, but your system administrator can adjust this number according to your needs. Only one  
call can be active at any time; other calls are automatically placed on hold.  
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Understanding Line and Call Icons  
Your phone displays icons to help you determine the line and call state.  
Icon  
Line or call state  
Description  
On-hook line  
No call activity on this line.  
Off-hook line  
Connected call  
You are dialing a number or an outgoing call is ringing.  
You are connected to the other party.  
Ringing call  
A call is ringing on one of your lines.  
Call on hold  
You have put the call on hold. See Using Hold and Resume, page 22.  
Remote-in-use  
Another phone that shares your line has a connected call. See Using  
a Shared Line, page 37.  
Reverting call  
A holding call is reverting to your phone. See Using Hold and  
Resume, page 22.  
Authenticated call See Making and Receiving Secure Calls, page 41.  
Encrypted call  
See Making and Receiving Secure Calls, page 41.  
BLF- monitored  
line is idle  
BLF- monitored  
line is in-use  
See Using BLF to Determine a Line State, page 40.  
See Using BLF to Determine a Line State, page 40.  
BLF- monitored  
line is ringing (BLF  
Pickup)  
Line in Do Not  
Disturb (BLF)  
See Using BLF to Determine a Line State, page 40.  
Idle Intercom line  
The intercom line is not in use. See Placing or Receiving Intercom  
Calls, page 32.  
One-way intercom The intercom line is sending or receiving one-way audio. See Placing  
call or Receiving Intercom Calls, page 32.  
Two-way intercom The recipient pressed the intercom line to activate two-way audio  
call with the caller. See Placing or Receiving Intercom Calls, page 32.  
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Understanding Touchscreen Features  
This is what your main touchscreen might look like with active calls and several feature menus open.  
7
1
6
5
2
3
4
Primaryphone Displays the phone number (directory number) for your primary phone line.  
line  
1
Programmable Programmable buttons  
can serve as phone line buttons, intercom line  
2
button  
buttons, speed-dial buttons, phone service buttons, or phone feature buttons.  
reference, see the “Phone Screen Icons” section in the Quick Reference Card at  
the front of this guide.  
indicators  
Softkey labels Each displays a softkey function. Softkey labels are touch-sensitive.  
3
4
5
Status line  
Call activity  
area  
Displays current calls per line, including caller ID, call duration, and call state  
for the highlighted line (standard view). Items in this area are touch-sensitive.  
See Understanding Line and Call Icons, page 11, and Viewing Multiple Calls,  
page 24.  
Phone tab  
Indicates call activity. Press this tab to return to the call activity area, if needed.  
6
7
Feature tabs  
Each indicates an open feature menu. Tabs are touch-sensitive. See  
Understanding Feature Buttons and Menus, page 14.  
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Choosing Touchscreen Items  
There are three ways to choose items on your phone’s touchscreen.  
To choose a  
touchscreen item... Do this...  
By touch  
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.  
Use only your fingertip to press the touchscreen, as using any other objects  
could damage the display. Be aware that pressing a phone number can cause the  
phone to dial the number.  
By item number  
By scrolling  
Press the corresponding number on your keypad. For example, press 4 to  
choose the fourth item in a menu.  
Press the Navigation button to highlight an item. Press a softkey to finish the  
action, or tap the item on the touchscreen with your fingertip.  
Cleaning and Maintaining the Touchscreen  
You can use the Display button  
to disable and enable the touchscreen. The Display button  
illuminates to indicate changes in touchscreen status:  
Green, steady—Touchscreen is in sleep mode  
Green, flashing—Touchscreen is disabled  
If you want to...  
Then...  
Disable the touchscreen  
for cleaning  
Press  
and hold for more than one second.  
flashes.  
The screen remains disabled for about a minute, unless you enable it.  
Press (flashing) and hold for more than one second.  
Enable the touchscreen  
(after disabling it)  
Wake the touchscreen  
from sleep mode  
Press the touchscreen or any button, or lift the handset.  
After a period of inactivity (determined by your system administrator),  
the touchscreen enters sleep mode to save power. In this mode, the  
touchscreen appears blank and  
remains lit.  
Caution  
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on  
the phone, as they can contaminate phone components and cause failures.  
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Understanding Feature Buttons and Menus  
Press a feature button to open or close a feature menu.  
If you want to...  
Then...  
Open or close a feature Press a feature button:  
menu  
Messages  
Services  
Help  
Directories  
Settings  
Scroll through a list or Press the Navigation button.  
menu  
Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.  
feature menu  
Switch between open  
feature menus  
Press a feature tab on your touchscreen. Each feature menu has a  
corresponding tab. The tab is visible when the feature menu is open.  
Accessing the Help System on Your Phone  
Your phone provides a comprehensive online help system. Help topics appear on the touchscreen.  
If you want to...  
Then...  
View the main menu  
Press  
on your phone and wait a few seconds for the menu to display.  
Main menu topics include:  
About Your Cisco Unified IP Phone—Details about your phone  
How do I...?—Procedures for common phone tasks  
Calling Features—Descriptions and procedures for calling features  
Learn about a softkey  
or button  
Press  
, then quickly press a softkey or button.  
Learn about a menu item Press  
, then quickly press the menu item on the touchscreen. Or, press  
twice quickly with the menu item highlighted.  
Get help using Help  
Press  
. After a second or two, press  
again, or choose Help from  
the main menu.  
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Understanding Feature Availability  
Depending on your phone system configuration, features included in this Phone Guide might not be  
available to you or might work differently on your phone. Contact your support desk or system  
administrator for information about feature operation or availability.  
You can access many features either by using a softkey or by pressing a line button. You can configure  
some features but your system administrator controls most of them.  
Here are some details about using softkeys and line buttons to access features:  
Feature  
Softkey  
CallBack  
CFwdALL  
Park  
Line Button Label and Icon  
CallBack  
Call Back  
Call Forward  
Call Park  
Forward All  
Park  
Call PickUp  
Conference  
Conference List  
Do Not Disturb  
End Call  
PickUp  
Confrn  
ConfList  
DND  
PickUp  
Conference  
Conference List  
Do Not Disturb  
End Call  
EndCall  
GPickUp  
Hold  
Group Pickup  
Hold  
Group PickUp  
Hold  
Hunt Group  
HLog  
Hunt Group  
Malicious Call ID  
MeetMe  
Malicious Call Identification MCID  
Meet Me Conferencing  
Mobility  
MeetMe  
Mobility  
New Call  
OPickUp  
QRT  
Mobility  
New Call  
New Call  
Other PickUp  
Quality Reporting Tool  
Redial  
Other PickUp  
Quality Reporting Tool  
Redial  
Redial  
Remove Last Conference  
Party  
RmLstC  
Remove Last Participant  
Transfer  
Transfer  
Transfer  
Video  
Video Mode Command  
VidMode  
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Understanding SIP vs. SCCP  
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation  
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this  
configuration.  
Phone features can vary depending on the protocol. This Phone Guide indicates which features are  
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator  
or you can choose  
> Model Information > Call Control Protocol on your phone.  
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Basic Call Handling  
You can perform basic call-handling tasks using a range of features and services. Feature availability  
can vary; see your system administrator for more information.  
Placing a Call—Basic Options  
Here are some easy ways to place a call on your Cisco Unified IP Phone.  
For more information,  
If you want to...  
Then...  
see...  
Place a call using the handset Pick up the handset and enter a number. An Overview of Your  
Phone, page 7  
Place a call using the  
speakerphone  
Press  
and enter a number.  
Using a Handset,  
Headset, and  
Place a call using a headset  
Redial a number  
Press  
and enter a number. Or, if  
Using a Handset,  
is lit, press New Call and enter a number. Headset, and  
Speakerphone, page 47  
Press Redial to dial the last number, or  
press the Navigation button (with the  
phone idle) to see your Placed Calls.  
Place a call while another call 1. Press Hold.  
Using Hold and Resume,  
page 22  
is active (using the same line)  
2. Press New Call.  
3. Enter a number.  
Dial from a call log  
1. Choose  
> Missed Calls,  
Using Call Logs, page 52  
Received Calls, or Placed Calls.  
2. Press the listing on the touchscreen.  
Tips  
You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go  
off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial,  
, or  
.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying  
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a  
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.  
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If you make a mistake while dialing, press << to erase digits.  
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system  
administrator for more information.  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
Placing a Call—Additional Options  
You can place calls using special features and services that might be available on your phone. See your  
system administrator for more information about these additional options.  
If you want to...  
Then...  
For more information, see...  
Place a call while another  
call is active (using a  
different line)  
1. Press  
for a new line. The first call Using Hold and Resume,  
is automatically placed on hold.  
page 22  
2. Enter a number.  
Speed dial a number  
Do one of the following:  
Speed Dialing, page 34  
Press  
(a speed-dial button).  
Use the Abbreviated Dial feature.  
Use the Fast Dial feature.  
Dial from a corporate  
1. Choose  
> Corporate  
Using Call Logs, page 52  
directory on your phone  
Directory (name can vary).  
2. Enter a name and press Search.  
3. Highlight a listing and go off-hook.  
Dial from a corporate  
directory on your personal  
computer using  
1. Open a web browser and go to a  
WebDialer-enabled corporate  
directory.  
Using Cisco WebDialer,  
page 72  
Cisco WebDialer  
2. Click the number that you want to  
dial.  
Use CallBack to receive  
notification when a busy or  
ringing extension is  
available  
1. Press CallBack while listening to the Your system administrator  
busy tone or ring sound.  
2. Hang up. Your phone alerts you  
when the line is free.  
3. Place the call again.  
See if a line associated with Look for Busy Lamp Field indicators.  
Using BLF to Determine a  
Line State, page 40  
a speed-dial, call record, or  
directory listing is busy  
before placing a call to that  
line  
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If you want to...  
Then...  
For more information, see...  
Make a priority  
(precedence) call (SCCP  
phones only)  
Enter the MLPP access number, then  
enter a phone number.  
Prioritizing Critical Calls,  
page 42  
Dial from a Personal  
Address Book (PAB) entry  
1. Choose  
> Personal  
Using Personal Directory on  
Your Phone, page 55  
Directory to log in.  
2. Choose Personal Address Book and  
search for a listing.  
Place a call using a billing or 1. Dial a number.  
tracking code (SCCP  
phones only)  
2. After the tone, enter a client matter  
code (CMC) or a forced  
authorization code (FAC).  
Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension  
Extension Mobility profile service on a phone.  
Mobility, page 44  
Make a call from a mobile  
phone using Mobile Voice  
Access  
1. Obtain your Mobile Voice Access  
Managing Business Calls  
number and end-user PIN from your Using a Single Phone  
system administrator.  
Number, page 44  
2. Dial your assigned Mobile Voice  
access number.  
3. Enter your mobile phone number (if  
requested) and PIN.  
4. Press 1 to make a call to an  
enterprise IP phone.  
5. Dial a desktop phone number other  
than your desktop phone number.  
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If you want to...  
Then...  
For more information, see...  
Note Before using this option, your  
system administrator must  
Place a call using Fast Dial  
Configuring Fast Dials on  
the Web, page 62  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
1. Press the Fast Dial line button.  
2. Scroll to or press the index number  
to find the entry.  
3. Press Dial.  
Note Before using this option, your  
system administrator must  
Place a call using your PAB  
Using Your Personal  
Address Book on the Web,  
page 60  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
1. Press the PAB line button.  
2. Access the contact and select the  
number.  
3. Press Dial.  
Answering a Call  
You can answer a call by lifting the handset, or you can use other options if they are available on your  
phone.  
If you want to...  
Then...  
For more information, see...  
Answer with a headset  
Press  
Answer or  
, if unlit. Or, if  
(flashing).  
is lit, press Using a Handset, Headset,  
and Speakerphone, page 47  
Answer with the  
speakerphone  
Press , Answer, or  
(flashing).  
and Speakerphone, page 47  
Switch from a connected Press Answer or, if the call is ringing on Using Hold and Resume,  
call to answer a new call a different line, press  
(flashing).  
page 22  
Answer using call waiting Press Answer.  
Using Hold and Resume,  
page 22  
Send a call to a voice  
message system  
Press iDivert.  
Sending a Call to a Voice  
Message System, page 26  
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If you want to...  
Then...  
Auto-connect calls  
Use AutoAnswer.  
Using AutoAnswer with a  
page 49  
Retrieve a parked call on Use Call Park or Directed Call Park.  
another phone  
Calls, page 36  
Use your phone to answer Use Call Pickup.  
a call ringing elsewhere  
Picking Up a Redirected Call  
on Your Phone, page 35  
Answer a priority call  
(SCCP phones only)  
Hang up the current call and press  
Answer.  
Prioritizing Critical Calls,  
page 42  
Answer a call on your  
mobile phone or other  
remote destination  
Set up Mobile Connect and answer your Managing Business Calls  
phone.  
Using a Single Phone Number,  
page 44  
When you enable Mobile Connect:  
Your desktop and remote destinations  
receive calls simultaneously.  
When you answer the call on your  
desktop phone, the remote destinations  
stop ringing, are disconnected, and  
display a missed call message.  
When you answer the call on one remote  
destination, the other remote  
destinations stop ringing, are  
disconnected, and a missed call message  
is shown on the other remote  
destinations.  
Tip  
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system  
administrator for more information.  
Ending a Call  
To end a call, simply hang up. Here are some more details.  
If you want to...  
Then...  
Hang up while using the handset  
Hang up while using a headset  
Return the handset to its cradle. Or press EndCall.  
Press  
. Or, to keep headset mode active, press EndCall.  
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If you want to...  
Then...  
Hang up while using the speakerphone Press  
or EndCall.  
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.  
call on the same line  
Using Hold and Resume  
You can hold and resume calls. When you put a call on hold, the Hold icon  
appears next to the  
caller ID and the corresponding line button flashes green  
.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to  
ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until  
Hold Reversion times out.  
Your phone indicates the presence of a reverting call by:  
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).  
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.  
Displaying the animated Hold Reversion icon next to the caller ID for the held call.  
(depending on the line state).  
Displaying a flashing amber line button  
If you want to...  
Then...  
Put a call on hold  
1. Make sure the appropriate call is highlighted.  
2. Press Hold.  
Remove a call from  
hold on the current line  
1. Make sure the appropriate call is highlighted.  
2. Press Resume.  
Remove a call from  
1. Press the appropriate line button:  
or  
(flashing). Doing so might  
hold on a different line  
cause a held call to resume automatically:  
If there is a reverting call on the line, that call will resume.  
If there is more than one reverting call on the line, the oldest  
reverting call will resume.  
If a non-reverting held call is the only call on the line, it will  
resume.  
2. If necessary, scroll to the appropriate call and press Resume.  
Tips  
Engaging the Hold feature typically generates music or a beeping tone.  
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If you receive an alert for an incoming call and a reverting call at the same time, by default your  
phone will shift the focus of the phone screen to display the incoming call. Your system  
administrator can change this focus priority setting.  
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on  
the other phones that share the line.  
The duration between Hold Reversion alerts is determined by your system administrator.  
Using Mute  
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute  
with the handset, speakerphone, or a headset.  
If you want to...  
Then...  
Press  
Press  
Toggle Microphone on  
Toggle Microphone off  
.
.
Switching Between Multiple Calls  
You can switch between multiple calls on one or more lines. If the call that you want to switch to is  
not automatically highlighted, press the call appearance on your touchscreen or scroll to it.  
If you want to...  
Then...  
Switch between  
connected calls on one  
line  
1. Make sure the call that you want to switch to is highlighted.  
2. Press Resume.  
Any active call is placed on hold and the selected call is resumed.  
Switch between  
connected calls on  
different lines  
Press  
for the line that you are switching to.  
If a single call is holding on the line, the call automatically resumes. If  
multiple calls are holding, highlight the appropriate call and press Resume.  
Switch from a  
Press Answer, or if the call is ringing on a different line, press  
(flashing).  
connected call to  
answer a ringing call  
Any active call is placed on hold and the selected call is resumed.  
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Switching an In-Progress Call to Another Phone  
You can switch in-progress calls between the desktop phone and your mobile phone or other remote  
destination.  
If you want to...  
Then...  
Switch an in-progress  
call on your desktop  
phone to a mobile  
phone  
1. Press the Mobility softkey and select Send call to mobile.  
2. Answer the in-progress call on your mobile phone.  
The desktop phone line button turns red  
and handset icons and  
the calling party number appear on the phone display. You cannot use  
same phone line for any other calls, but if your desk phone supports  
multiple lines, you can use another line to make or receive calls.  
Switch an in-progress  
call from a mobile  
phone to your desktop  
phone  
1. Hang up the call on your mobile phone to disconnect the mobile  
phone, but not the call.  
2. Press Resume on your desk phone within 4 seconds and start talking  
on the desk phone.  
Viewing Multiple Calls  
Understanding how multiple calls are displayed on your phone can help you organize your  
call-handling efforts.  
In standard viewing mode, your phone displays calls as follows for the highlighted line:  
Calls with the highest precedence and longest duration display at the top of the list.  
Calls of a similar type are grouped together. For example, calls that you have interacted with are  
grouped near the top, and calls on hold are grouped last.  
You can use these additional methods to view multiple calls on multiple lines:  
If you want to...  
Then...  
View calls on another  
line  
1. Press  
.
2. Immediately press the line button  
.
Switch to call overview Press  
mode  
for the highlighted line.  
The phone switches to call overview mode, displaying only one call per  
line. The displayed call is either the active call or the held call with the  
longest duration.  
To return to standard viewing mode, press  
line button.  
, then immediately press the  
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Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call.  
If you want to...  
Then...  
Transfer a call without  
talking to the transfer  
recipient  
1. From an active call, press Transfer.  
2. Enter the target number.  
3. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Talk to the transfer  
1. From an active call, press Transfer.  
recipient before transferring  
a call (consult transfer)  
2. Enter the target number.  
3. Wait for the transfer recipient to answer.  
4. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Transfer two current calls  
to each other  
(direct transfer) without  
staying on the line (SCCP  
phones only)  
1. Scroll to highlight any call on the line.  
2. Press Select.  
4. With one of the selected calls highlighted, press DirTrfr. (To  
display DirTrfr you might need to press more.)  
The two calls connect to each other and drop you from the call.  
Note If you want to stay on the line with the callers, use Join instead.  
Redirect a call to a voice  
message system  
Press iDivert. For more information, see Sending a Call to a Voice  
Message System, page 26.  
Tips  
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press  
Transfer and then hang up.  
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again  
places the call on hold.  
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold  
before transferring it.  
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Sending a Call to a Voice Message System  
You can use iDivert to send an active, ringing, or on-hold call to your voice message system.  
Depending on the type of call and your phone configuration, you can also use iDivert to send the call  
to another party's voice message system.  
If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either  
to your own voice message system or to the original called party’s voice message system. Your  
system administrator must make this option available to you.  
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does  
not support the option described above, using iDivert redirects the call to your voice message  
system.  
If you want to...  
Then...  
Send an active, ringing, or on-hold call Press iDivert. One of two things occurs:  
to a voice message system  
The call is transferred to your voice message system.  
Your phone screen displays a menu that allows you to  
choose between your voice message system or the voice  
message system of the original called party. Choose an  
option to redirect the call.  
Tip  
If your phone displays a menu that disappears before you make your selection, you can press iDivert  
again to re-display the menu. You can also ask your system administrator to configure a longer timeout  
value.  
Forwarding Calls to Another Number  
You can use call forwarding features to redirect incoming calls from your phone to another number.  
Your system administrator might allow you to choose from two types of call forwarding features:  
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.  
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No  
Coverage)—Applies to certain calls that you receive, according to conditions.  
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You can access Call Forward All on your phone or from your User Options web pages; conditional  
call forwarding features are accessible only from your User Options web pages. Your system  
administrator determines which call forwarding features are available to you.  
If you want to...  
Then...  
Set up Call Forward All on  
your primary line  
Press CFwdALL or Forward All and enter a target phone number.  
Cancel Call Forward All on  
your primary line  
Verify that Call Forward All is Look for:  
enabled on your primary line  
The call forward icon above your primary phone number:  
The call forward target number in the status line.  
.
Set up or cancel call  
1. Log in to your User Options web pages. (See Accessing Your  
forwarding remotely, or for a  
non-primary line  
User Options Web Pages, page 59.)  
2. Access your call forwarding settings. (See Controlling Line  
Settings on the Web, page 67.)  
Note When call forwarding is enabled for any line other than the  
primary line, your phone does not provide you with  
confirmation that calls are being forwarded. Instead, you must  
confirm your settings in the User Options web pages.  
Tips  
Enter the call forward target number exactly as you would dial it from your phone. For example,  
enter an access code or the area code, if necessary.  
You can forward your calls to a traditional analog phone or to another IP phone, although your  
system administrator might restrict the call forwarding feature to numbers within your company.  
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not  
enabled, the call will ring as usual.  
Your system administrator can enable a call forward override feature that allows the person  
receiving your forwarded calls to reach you. With override enabled, a call placed from the target  
phone to your phone is not forwarded, but rings through.  
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target  
number that you enter would create a call forwarding loop or would exceed the maximum number  
of links permitted in a call forwarding chain.  
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Using Do Not Disturb  
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn  
off all audible and visual notifications of incoming calls. Your system administrator enables DND for  
your phone.  
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does  
not hear a busy tone.  
DND interaction with other types of calls includes:  
DND does not affect intercom calls or non-intercom priority calls.  
If both DND and auto-answer are enabled, only intercom calls will be auto-answered.  
If you want to...  
Then...  
Turn on DND  
Press DND or Do Not Disturb  
.
“Do Not Disturb is active” displays on the phone, the DND  
lights, and the ring tone is turned off.  
Turn off DND  
Press DND or Do Not Disturb  
.
Customize DND settings  
1. Log in to your User Options web pages. See Accessing Your  
User Options Web Pages, page 59.  
2. From the drop-down menu, choose User Options > Device  
3. Set the following options:  
Do Not Disturb—Set to enable/disable DND.  
DND Option—Choose either Call Reject (to turn off all  
audible and visual notifications) or Ringer Off (to turn  
off only the ringer).  
DND Incoming Call Alert (applies to either DND  
option set)—Set the alert to beep only, flash only,  
disable the alert, or choose “None” (to use the “Alert”  
setting configured by your system administrator).  
Making Conference Calls  
Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference  
call.  
Using Conference Features  
You can create a conference in various ways, depending on your needs and the features that are  
available on your phone.  
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Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use  
the Confrn softkey or the Conference button. Conference is available on most phones.  
Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the  
Join softkey or button.  
cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a  
shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on  
phones that use shared lines.  
Meet-Me—Allows you to create or join a conference by calling a conference number. Use the  
MeetMe softkey or button.  
Using Conference  
Conference allows you to call each participant. Conference is available on most phones.  
If you want to...  
Then...  
Create a conference  
1. From a connected call, press Confrn or Conference. (You may  
need to press the more softkey to see Confrn.)  
2. Enter the participant’s phone number.  
3. Wait for the call to connect.  
call.  
5. Repeat to add additional participants.  
Add new participants to an  
existing conference  
Repeat the steps listed above.  
Your system administrator determines whether non-initiators of a  
conference can add or remove participants.  
See a list of participants or  
remove participants  
See Viewing or Removing Conference Participants, page 32.  
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Using Join  
Join allows you to combine two or more existing calls to create a conference in which you are a  
participant.  
If you want to...  
Then...  
Create a conference by joining 1. From an active call, highlight another call that you want to  
together existing calls that are  
on a single phone line  
include in the conference and press Select.  
Selected calls display this icon  
.
2. Repeat this step for each call that you want to add.  
3. Press Join. (You may need to press the more softkey to see Join.)  
Create a conference by joining 1. From an active call, press Join. (You may need to press the more  
together existing calls that are  
softkey to see Join.)  
on multiple phone lines  
2. Press the green flashing line button  
for the call(s) that you  
want to include in the conference.  
One of the following occurs:  
The calls are joined.  
A window opens on your phone screen prompting you to select  
the call(s) that you want to join. Highlight the call(s) and press  
Select, then press Join to complete the action.  
Note If your phone does not support Join for calls on multiple lines,  
transfer the calls to a single line before using Join.  
See a list of participants or  
remove participants  
Press ConfList or Conference List. (You may need to press the more  
softkey first.) See Viewing or Removing Conference Participants,  
page 32.  
Tips  
If you frequently join more than two parties into a single conference, you might find it useful to  
first select the calls that you want to join, then press Join to complete the action.  
When Join completes, caller ID changes to “Conference.”  
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check  
with your system administrator to see if this feature is available to you.  
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Using cBarge  
You can create a conference by using cBarge to add yourself to a call on a shared line.  
If you want to...  
Then...  
Create a conference by  
Press the line button for the shared line.  
barging a call on a shared line  
In some cases, you must highlight the call and press cBarge to  
complete the action.  
See Using Barge to Add Yourself to a Shared-Line Call, page 38 for  
more information.  
See a list of participants or  
remove participants  
See Viewing or Removing Conference Participants, page 32.  
Using Meet-Me  
Meet-Me conferencing allows you to start or join a conference by calling the conference number.  
If you want to... Then...  
Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.  
2. Distribute the number to participants.  
3. When you are ready to start the meeting, go off-hook to get a dial  
tone, then press MeetMe.  
4. Dial the Meet-Me conference number.  
Participants can now join the conference by dialing in.  
Note Participants hear a busy tone if they call the conference before the  
initiator has joined. In this case, participants must call back.  
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference  
initiator).  
Note You will hear a busy tone if you call the conference before the  
initiator has joined. In this case, try your call again.  
End a Meet-Me conference All participants must hang up.  
The conference does not automatically end when the conference  
initiator disconnects.  
Tip  
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the  
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,  
page 41.  
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Viewing or Removing Conference Participants  
During a standard (ad hoc) conference, you can view a list of participants and remove participants.  
View a list of conference  
participants  
Press ConfList or Conference List.  
Participants are listed in the order in which they join the conference  
with the most recent additions at the top.  
Get an updated list of  
conference participants  
While viewing the conference list, press Update.  
See who initiated the  
conference  
While viewing the conference list, locate the participant listed at the  
bottom of the list with an asterisk (*) next to the name.  
Remove any conference  
participant  
While viewing the conference list, highlight the participant’s name  
and press Remove.  
Drop the last participant  
added to the conference  
While viewing the conference list, press RMLstC or Remove Last  
Participant.  
Verify that a conference call is Look for the  
or  
icon after “Conference” on the phone  
secure  
screen.  
Verify that a participant is  
calling from a secure phone  
Look for the  
phone screen.  
or  
icon beside the participant’s name on the  
Add more participants  
See Using Conference, page 29.  
Placing or Receiving Intercom Calls  
You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with  
mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If  
the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call  
activity that your recipient is engaged in continues simultaneously.  
The target destination receives an intercom-alert tone and can then choose to:  
Listen to the caller with microphone muted (you can hear the caller, but the caller cannot hear  
you).  
End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if  
you do not want to hear the message.  
Talk to the caller by pressing the active intercom button and using either the handset, headset or  
speaker. The intercom call becomes a two-way connection so that you can talk with the caller.  
When using the intercom feature, be aware of the following:  
From an intercom line, you can only dial other intercom lines.  
You can use only one intercom line at a time.  
When your active call is being monitored or recorded, you cannot receive or place intercom calls.  
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You cannot place an intercom call on hold.  
Note  
If you log into your desk phone every day using your Extension Mobility profile, make sure  
that your system administrator configures your Extension Mobility profile to include the  
intercom feature.  
If you want to...  
Then...  
Place an intercom call to a  
Press  
(intercom target line) and, after you hear the  
preconfigured intercom target  
intercom-alert tone, begin speaking.  
Place an intercom call to any  
intercom number  
Press  
(intercom line). Enter the intercom target number or  
press a speed-dial number for your target. After you hear the  
intercom-alert tone, begin speaking.  
Receive an intercom call  
When you hear the intercom-alert tone, handle the call in one of  
these ways:  
Listen to the message in one-way audio.  
Talk to the caller by pressing  
(active intercom line).  
Press End Call with the intercom call in focus.  
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Advanced Call Handling  
Advanced call-handling tasks involve special features that your system administrator might configure  
for your phone depending on your call-handling needs and work environment.  
Speed Dialing  
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to  
place a call. Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Fast Dials  
Note  
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options  
web pages. See Accessing Your User Options Web Pages, page 59.  
To set up Fast Dials, you must access the Personal Directory feature. See Using Personal  
Directory on Your Phone, page 55.  
Alternately, your system administrator can configure speed-dial features for you.  
If you want to...  
Then...  
Use speed-dial  
buttons  
1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Web,  
page 63.  
2. To place a call, press  
(a speed-dial button).  
see if the speed-dial number is busy before dialing. See Using BLF to  
Determine a Line State, page 40.  
Use Abbreviated 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,  
Dial  
page 63.  
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.  
Use Fast Dial  
1. Create a Personal Address Book entry and assign a Fast Dials code. See Using  
Personal Directory on the Web, page 60.  
2. To place a call, access the Fast Dial service on your phone. See Using Personal  
Directory on Your Phone, page 55.  
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Picking Up a Redirected Call on Your Phone  
Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call  
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.  
If you want to...  
Then...  
Answer a call that is ringing on  
another extension within your call  
pickup group  
1. Press the PickUp softkey or button. (You might have to go  
off-hook to display the softkey.)  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension outside of your  
call pickup group  
1. Press the GPickUp softkey or the Group PickUp button.  
(You might have to go off-hook to display the softkey.)  
2. Enter the group pickup number.  
If your phone supports auto-pickup, you are now  
connected to the call.  
3. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension in your group or  
in an associated group  
1. Press the OPickUp softkey or the Other PickUp button.  
(You might have to go off-hook to display the softkey.)  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on a  
particular extension (line number)  
1. Press the GPickUp softkey or the Group PickUp button.  
(You might have to go off-hook to display the softkey.)  
2. Enter the line number with the call that you want to pick  
up. For example, if the call that you want to pick up is  
ringing on line 12345, enter 12345.  
If your phone supports auto-pickup, you are now  
connected to the call.  
3. If the call rings, press Answer to connect to the call.  
Tips  
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that  
has been ringing for the longest time).  
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing  
call on that particular line (if available).  
If you have multiple lines and want to pick up the call on a non-primary line, first press  
the desired line, then press a Call PickUp softkey or button.  
for  
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Depending on how your phone is configured, you might receive an audio and/or visual alert about  
a call to your pickup group.  
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,  
page 40.  
Storing and Retrieving Parked Calls  
You can park a call when you want to store the call so that you or someone else can retrieve it from  
another phone in the Cisco Unified Communications Manager system (for example, a phone at a  
co-worker’s desk or in a conference room). You can park a call by using these methods:  
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where  
the system stored your call. You must record this number and then use the same number to retrieve  
the call.  
Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park  
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the  
park retrieval prefix, then dial or speed dial the same directed call park number.  
You can use a Directed Call Park button to speed-dial the directed call park number and to  
monitor whether a directed call park number is occupied or available.  
If you want to...  
Then...  
Store an active call  
using Call Park  
1. During a call, press Park. (You may need to press the more softkey to  
see Park.)  
2. Note the call park number displayed on your phone screen.  
3. Hang up.  
Retrieve a parked call  
Enter the call park number from any Cisco Unified IP Phone in your  
network to connect to the call.  
Direct and store an  
active call at a directed  
call park number  
1. During a call, press Transfer.  
2. Press Directed Call Park  
with the park-unoccupied icon  
to  
speed dial the directed call park number.  
A Directed Call Park  
(blinking) with park-occupied icon  
indicates the directed call park number is not available.  
3. Press Transfer again to finish storing the call.  
Retrieve a parked call  
from a directed call  
park number  
From any Cisco Unified IP Phone in your network, enter the park retrieval  
prefix and dial the directed call park number. Or after entering the park  
retrieval prefix, press the  
(blinking) with  
to connect to the call.  
Tips  
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.  
See your system administrator for details.  
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Your system administrator can assign Directed Call Park buttons to available line buttons on your  
Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module.  
You can dial directed call park numbers if you do not have Directed Call Park buttons on your  
phone. However, you will not be able to see the status of the directed call park number.  
Logging Out of Hunt Groups  
If your organization receives a large number of incoming calls, you might be a member of a hunt group.  
A hunt group includes a series of directory numbers that share the incoming call load. When the first  
directory number in the hunt group is busy, the system hunts for the next available directory number  
in the group and directs the call to that phone.  
When you are away from your phone, you can prevent hunt group calls from ringing your phone by  
logging out of hunt groups.  
If you want to...  
Then...  
Log out of hunt groups to  
Press HLog or Hunt Group. Your phone screen displays, “Logged  
temporarily block hunt group out of Hunt Group.”  
calls  
Log in to receive hunt group Press HLog or Hunt Group. When logged in, the Hunt Group  
calls  
button is lit.  
Tip  
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.  
Using a Shared Line  
Your system administrator might ask you to use a shared line if you:  
Have multiple phones and want one phone number  
Share call-handling tasks with coworkers  
Handle calls on behalf of a manager  
Understanding Shared Lines  
Remote-in-Use Icon  
The remote-in-use icon  
appears when another phone that shares your line has a connected call.  
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.  
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Sharing Call Information and Barging  
Phones that share a line each display information about calls that are placed and received on the shared  
line. This information might include caller ID and call duration. (See the Privacy section for  
exceptions.)  
When call information is visible in this way, you and coworkers who share a line can add yourselves  
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 38.  
Privacy  
If you do not want coworkers who share your line to see information about your calls, enable the Privacy  
feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing  
or Barging a Shared-Line Call, page 39.  
Note  
The maximum number of calls that a shared line supports can vary by phone.  
Using Barge to Add Yourself to a Shared-Line Call  
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must  
be non-private calls. See Using a Shared Line, page 37.)  
Understanding Barge Features  
cBarge and Barge  
Depending on how your phone is configured, you can add yourself to a non-private call on a shared  
line using either cBarge or Barge:  
cBarge converts the call into a standard conference, allowing you to add new participants. (See  
Making Conference Calls, page 28 for information about standard conferences.)  
Barge allows you to add yourself to the call but does not convert the call into a conference or allow  
you to add new participants.  
Single-button and Multi-touch Barge  
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)  
operates as a single-button or multi-touch feature.  
Single button barge allows you to press a line button to barge a call (if only one call is on the line).  
Multi-touch barge allows you to view call information before barging.  
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Using Barge Features  
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a  
shared line.  
If you want to...  
Then...  
See if the shared line is Look for the remote-in-use icon  
in use  
next to a red line button  
.
Add yourself to a call  
on a shared line  
One of the following occurs:  
You are added to the call.  
A window opens on your phone screen prompting you to select the call  
that you want to barge. Press Barge or cBarge to complete the action.  
(You may need to press the more softkey to display Barge or cBarge.)  
View conference  
participants (if you  
used cBarge)  
See Viewing or Removing Conference Participants, page 32.  
Tips  
When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,  
other parties hear a brief audio interruption and the phone screen changes to display conference  
details.  
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys  
will not appear on the other phones that share the line.  
You will be disconnected from a call that you have joined using Barge if the call is put on hold,  
transferred, or turned into a conference call.  
Preventing Others from Viewing or Barging a Shared-Line Call  
If you share a phone line, you can use the Privacy feature to prevent others who share the line from  
viewing or barging (adding themselves to) your calls.  
If you want to...  
Then...  
Prevent others from viewing or  
barging calls on a shared line  
1. Press Private  
.
2. To verify that Privacy is on, look for the feature-enabled  
icon next to an amber line button  
.
Allow others to view or barge calls 1. Press Private  
.
on a shared line  
2. To verify that Privacy is off, look for the feature-disabled  
icon next to an unlit line button  
.
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Tips  
If the phone that shares your line has Privacy enabled, you can make and receive calls using the  
shared line as usual.  
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple  
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared  
lines.  
Using BLF to Determine a Line State  
Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a  
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer  
a ringing call for the line that you are monitoring. Your system administrator determines which BLF  
features are configured for your phone.  
If you want to...  
Then...  
See the state of a line  
listed in a call log or  
directory  
Look for one of these indicators next to the line number:  
Line is in-use.  
Line is idle.  
Line is in Do Not Disturb state.  
BLF indicator unavailable for this line.  
See the state of a  
speed-dial line  
Look for BLF indicators next to the line number:  
+
—Line is in-use.  
+
—Line is idle.  
+
—Line is in Do Not Disturb state.  
+
(flashing)—Line is ringing (BLF Pickup only).  
—BLF indicator unavailable for this line.  
Press the BLF Pickup button while the line is ringing.  
Use BLF Pickup to  
answer a call ringing on  
a coworker’s phone  
The call is redirected to the next available line on your phone. (If you want  
to specify a line, first press a line button, then press the BLF button.)  
If your phone supports auto-pickup, the call connects automatically.  
Otherwise, the call rings on your phone for you to answer.  
Note If you press the BLF Pickup button when the monitored line is not  
ringing, your phone will speed dial the line number.  
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Tips  
Your phone might play an audible indicator to alert you when a call is ringing on the monitored  
line (BLF Pickup only).  
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than  
one ringing call).  
Making and Receiving Secure Calls  
Depending on how your system administrator has configured your phone system, your phone might  
support making and receiving secure calls.  
Your phone can support these types of calls:  
Authenticated call—The identities of all phones participating in the call have been verified.  
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)  
within the Cisco IP network. Encrypted calls are also authenticated.  
Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with  
another phone. A protected call provides a similar level of security as an encrypted call, but adds  
additional security. If the call is protected at both ends, a security tone plays at the beginning of  
the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and  
join across lines are not available when protected calling is configured. Protected calls are not  
authenticated.  
Non-secure call—At least one of the participating phones or the connection does not support these  
security features, or the phones cannot be verified.  
If you want to...  
Then...  
Check the security level of a call or Look for a security icon in the top right corner of the call  
conference  
activity area, next to the call duration timer:  
Authenticated call or conference  
Encrypted call or conference  
Non-secure call or conference  
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If you want to...  
Then...  
Verify that the phone on the other  
Look for the encrypted lock icon and listen for a security tone  
end of the connection is also secure at the beginning of the call.  
When encrypted calling is configured on your phone, the lock  
icon is displayed. However, the conversation is protected only  
when the security tone plays at the beginning of a call,  
indicating that the call is protected on both ends of the call. If  
your call is connected to a non-protected phone, the secure  
tone is not played.  
Determine if secure calls can be  
made in your company  
Contact your system administrator.  
Note  
There are interactions, restrictions, and limitations that affect how security features work on  
your phone. For more information, ask your system administrator.  
Tracing Suspicious Calls  
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call  
Identification (MCID) feature to your phone. This feature enables you to identify an active call as  
suspicious, which initiates a series of automated tracking and notification messages.  
If you want to...  
Then...  
Notify your system  
Press MCID or Malicious Call ID.  
administrator about a  
suspicious or harassing call  
Your phone plays a tone and displays the message, “MCID  
successful.”  
Prioritizing Critical Calls  
(SCCP phones only)  
In some specialized environments, such as military or government offices, you might need to make and  
receive urgent or critical calls. If you have the need for this specialized call handling, your system  
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.  
Keep these terms in mind:  
Precedence indicates the priority associated with a call.  
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Preemption is the process of ending an existing, lower priority call while accepting a higher  
priority call that is sent to your phone.  
If you...  
Then...  
Want to choose a priority  
Contact your system administrator for a list of  
(precedence) level for an outgoing call corresponding precedence numbers for calls.  
Want to make a priority (precedence) Enter the MLPP access number (provided by your system  
call  
administrator) followed by the phone number.  
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon  
or special call waiting tone  
on your phone screen indicates the priority level of the call.  
Look for an MLPP icon on your phone screen:  
Priority call  
Want to view priority level of a call  
Medium priority (immediate) call  
High priority (flash) call  
Highest priority (flash override) or Executive  
Override call  
Higher priority calls are displayed at the top of your call list.  
If you do not see an MLPP icon, the priority level of the call  
is normal (routine).  
Hear a continuous tone interrupting  
your call  
You or the other party are receiving a call that must preempt  
the current call. Hang up immediately to allow the higher  
priority call to ring through.  
Tips  
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting  
tones that differ from the standard tones.  
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.  
An MLPP-enabled call retains its priority and preemptive status when you:  
Put the call on hold  
Transfer the call  
Add the call to a three-way conference  
Answer the call using PickUp  
MLPP overrides the Do Not Disturb (DND) feature.  
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Using Cisco Extension Mobility  
Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your  
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,  
established services, and web-based settings. Your system administrator must configure EM for you.  
If you want to...  
Then...  
Log in to EM  
1. Choose  
> EM Service (name can vary).  
2. Enter your user ID and PIN (provided by your system administrator).  
3. If prompted, select a device profile.  
Log out of EM  
1. Choose  
> EM Service (name can vary).  
2. When prompted to log out, press Yes.  
Tips  
EM automatically logs you out after a certain amount of time. Your system administrators  
establishes this time limit.  
Changes that you make to your EM profile from your User Options web pages take effect  
immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time  
you log in.  
Changes that you make to the phone from your User Options web pages take effect immediately  
if you are logged out of EM; otherwise, changes take effect after you log out.  
Local settings controlled by the phone are not maintained in your EM profile.  
Managing Business Calls Using a Single Phone Number  
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle  
calls associated with your desktop phone number.  
If you want to...  
Then...  
Configure Mobile Connect Use the User Options web pages to set up remote destinations and  
create access lists to allow or block calls from specific phone numbers  
from being passed to the remote destinations. See Setting Up Phones  
and Access Lists for Mobile Connect, page 70.  
Answer a call using your  
mobile phone  
See Answering a Call, page 20.  
Switch an in-progress call  
between your desk phone  
and mobile phone  
See Switching an In-Progress Call to Another Phone, page 24.  
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If you want to...  
Then...  
Put a call that has been  
picked up on your mobile  
phone on hold  
1. Press the Enterprise Hold (name may vary) softkey.  
The other party is placed on hold.  
2. On your mobile phone, press the Resume (name may vary) softkey.  
See Switching an In-Progress Call to Another Phone, page 24.  
Connect to Mobile Voice  
Access  
1. From any phone, dial your assigned Mobile Voice Access number.  
2. Enter the number you are calling from, if prompted, and your PIN.  
1. Dial your assigned Mobile Voice Access number.  
Turn on Mobile Connect  
from your mobile phone  
2. Enter your mobile phone number (if requested) and PIN.  
4. Choose whether to turn on Mobile Connect for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1, then the remote destination you want to  
add, followed by #.  
Make a call from your  
mobile phone  
See Placing a Call—Additional Options, page 18.  
Turn off Mobile Connect  
from your mobile phone  
1. Dial your assigned Mobile Voice Access number.  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 3 to disable Mobile Connect.  
4. Choose whether to turn off Mobile Connect for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1, then the remote destination you want to  
add, followed by #.  
Turn on or off Mobile  
Connect access to all your  
remote destinations from  
your desk phone  
1. Press Mobility to display the current remote destination status  
(Enabled or Disabled).  
2. Press Select to change the status.  
3. Press Exit.  
Tips  
When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any  
of the following are true:  
The number you are calling from is not one of your remote destinations.  
The number is blocked by you or your carrier (shown as “Unknown Number”).  
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The number is not accurately matched in the Cisco Unified Communications Manager database;  
for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or  
your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.  
If you incorrectly enter any requested information (such as mobile phone number or PIN) three  
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of  
time. Contact your system administrator if you need assistance.  
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Using a Handset, Headset, and Speakerphone  
You can use your phone with these audio devices: a handset, headset, or speakerphone.  
The phone is off-hook when the handset is lifted or another audio device is in use.  
The phone is on-hook when the handset is in its cradle and other audio devices are not in use.  
Using a Handset  
If you want to...  
Go off-hook  
Go on-hook  
Then...  
Lift the handset.  
Replace the handset in the cradle.  
Switch to the speakerphone or Press  
headset during a call  
or  
, then hang up the handset.  
Adjust the volume level for a  
call  
during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Using a Headset  
Your phone supports four- or six-wire headset jacks for wired headsets. For information about  
purchasing headsets, see Headset Support, page 6.  
You can use a headset with all of the controls on your phone, including  
If you want to... Then...  
Toggle headset mode on and off Press  
and  
.
.
Switch to a handset  
Lift the handset.  
Press during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Adjust the volume level for a  
call  
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 49.  
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Using Wideband with your Headset  
If you use a headset that supports wideband, you might experience improved audio sensitivity if you  
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,  
choose  
> User Preferences > Audio Preferences > Wideband Headset.  
If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.  
Check with your system administrator to be sure your phone system is configured to use wideband. If  
the system is not configured for wideband, you may not detect any additional audio sensitivity even  
when using a wideband headset. To learn more about your headset, refer to the headset documentation  
or ask your system administrator for assistance.  
Using a Speakerphone  
Many of the actions you can take to dial a number or answer a call will automatically trigger  
speakerphone mode, assuming that the handset is in its cradle and  
is not lit.  
If you want to...  
Then...  
Toggle speakerphone mode on  
or off  
Press  
.
Switch to a handset  
Lift the handset.  
Press during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Adjust the volume level for a  
call  
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Using AutoAnswer with a Headset or Speakerphone  
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.  
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You  
might use AutoAnswer if you receive a high volume of incoming calls.  
If you...  
Then...  
Use AutoAnswer with a  
headset  
Keep headset mode active (in other words, keep  
when you are not on a call.  
illuminated), even  
To keep headset mode active, do the following:  
Press EndCall to hang up.  
Press New Call or Dial to place new calls.  
If your phone is set up to use AutoAnswer in headset mode, calls are  
automatically answered only if is illuminated.  
Otherwise, calls ring normally and you must manually answer them.  
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (  
speakerphone  
unlit).  
Otherwise, calls ring normally and you must manually answer them.  
Tip  
AutoAnswer is disabled when the Do Not Disturb feature is active.  
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Changing Phone Settings  
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and  
other settings.  
Customizing Rings and Message Indicators  
You can customize how your phone indicates an incoming call and a new voice mail message. You can  
also adjust the ringer volume for your phone.  
If you want to...  
Then...  
Change the ring tone per  
line  
1. Choose  
> User Preferences > Rings.  
3. Choose a ring tone to play a sample of it.  
4. Press Select and Save to set the ring tone, or press Cancel.  
Change the way the audible 1. Log in to your User Options web pages. (See Accessing Your User  
voice message indicator  
sounds on your phone  
2. Access your message indicator settings. (See Controlling Line  
Adjust the volume level for Press  
while the handset is in the cradle and the headset and  
the phone ringer  
speakerphone buttons are off. The new ringer volume is saved  
automatically.  
Change the way that the  
voice message light on your  
handset works  
1. Log in to your User Options web pages. (See Accessing Your User  
Options Web Pages, page 59.)  
2. Access your message indicator settings. (See Controlling Line  
Settings on the Web, page 67.)  
Note Typically, the default system policy is to indicate a new voice  
message by displaying a steady light on the handset light strip.  
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Customizing the Touchscreen  
You can adjust the characteristics of the touchscreen.  
If you want to...  
Then...  
Change the touchscreen 1. Choose  
> User Preferences > Brightness.  
brightness  
2. To make adjustments, press Up, Down or  
3. Press Save, or press Cancel.  
.
Adjust the touchscreen 1. Choose  
to accommodate your  
> User Preferences > Viewing Angle.  
2. To make adjustments, press Up, Down or  
.
viewing angle  
3. Press Save, or press Cancel.  
Change the background 1. Choose  
> User Preferences > Background Images.  
image  
2. Scroll through available images and press Select to choose an image.  
4. Press Exit to return to the selection menu.  
5. Press Save to accept the new image, or press Cancel.  
Enable or disable the  
touchscreen  
Change the language on 1. Log in to your User Options web pages. (See Accessing Your User  
your touchscreen  
Options Web Pages, page 59.)  
2. Access your user settings. (See Controlling User Settings on the Web,  
page 67.)  
Change the line text  
label  
1. Log in to your User Options web pages. (See Accessing Your User  
Options Web Pages, page 59.)  
2. Access your line label settings. (See Controlling Line Settings on the  
Web, page 67.)  
Adjust contrast for  
your Cisco Unified IP  
Phone Expansion  
Module 7914  
1. Choose  
> User Preferences > Contrast.  
2. To make adjustments, press Up, Down or  
3. Press Save, or press Cancel.  
.
Turn off illumination  
of the touchscreen  
Contact your system administrator to see if this optional feature is  
available to you. This feature allows you to turn off touchscreen illumination  
for a pre-determined time (as set by your system administrator).  
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Using Call Logs and Directories  
This section describes how you can use call logs and directories. To access both features, use the  
Directories button  
.
Using Call Logs  
Your phone maintains records of your missed, placed, and received calls.  
If you want to...  
View your call logs Choose  
to 100 records.  
Then...  
> Missed Calls, Placed Calls, or Received Calls. Each stores up  
Display details for 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
a single call record  
2. Highlight a call record.  
3. Press Details. Doing so displays information such as called number, calling  
number, time of day, and call duration (for placed and received calls only).  
Erase all call  
Press  
, then press Clear.  
records in all logs  
Erase all call  
records in a single  
log  
1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight a call record.  
3. Press Clear. (You may need to press the more softkey to display Clear.)  
Erase a single call  
record  
1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight a call record.  
3. Press Delete.  
Dial from a call log 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
(while not on  
another call)  
2. Highlight a call record.  
Note If the Details softkey appears, the call is the primary entry of a multiparty  
call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by << or  
>>. To delete the number, press EditDial followed by Delete. (You may  
need to press the more softkey to display Delete.)  
4. Go off-hook to place the call.  
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If you want to...  
Then...  
Dial from a call log 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
(while connected to  
another call)  
2. Highlight a call record.  
Note If the Details softkey appears, the call is the primary entry of a multiparty  
call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by << or  
>>. To delete the number, press EditDial followed by Delete. (You may  
need to press the more softkey to display Delete.)  
4. Press Dial.  
5. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you from  
the call. (Press Transfer again after dialing to complete the action.)  
Conference—Creates a conference call with all parties, including you.  
(Press Confrn or Conference again after dialing to complete the  
action.)  
EndCall—Disconnects the first call and dials the second.  
See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,  
call log is busy  
before placing a  
call to that line  
page 40.  
Place a call from a 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
URL entry in a call  
log (SIP phones  
only)  
2. Highlight the URL entry that you want to dial.  
3. If you need to edit the entry, press EditDial.  
4. The icon appears to indicate that you can begin editing characters in  
the URL entry.  
5. Press Dial.  
Tips  
(SCCP and SIP phones) Your phone might be set up for international call logging, which is  
indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system  
administrator for more information.  
(SCCP phones only) To view the complete call record of a multiparty call (for example, of call that  
has been forwarded or transferred to you), highlight the call record and press Details. The Details  
record shows two entries for each missed or received multiparty call. The entries are listed in  
reverse chronological order:  
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The first logged entry is the name/number of the last completed call of a multiparty call  
received on your phone.  
The second logged entry is the name/number of the first completed call of a multiparty call  
received on your phone.  
Directory Dialing  
Depending on configuration, your phone can provide corporate and personal directory features:  
Corporate Directory—Corporate contacts that you can access on your phone. Your system  
administrator sets up and maintains your Corporate Directory.  
Personal Directory—If available, personal contacts and associated speed-dial codes that you can  
configure and access from your phone and User Options web pages. Personal Directory is  
comprised of Personal Address Book (PAB) and Fast Dials:  
PAB is a directory of your personal contacts.  
Fast Dials allows you to assign codes to PAB entries for quick dialing.  
Using Corporate Directory on Your Phone  
You can use a corporate directory to place calls to coworkers.  
If you want to...  
Then...  
Dial from a corporate  
directory (while not on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. To dial, press the listing, or scroll to the listing and go off-hook.  
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If you want to...  
Then...  
Dial from a corporate  
directory (while on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. Scroll to a listing and press Dial.  
4. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you  
from the call. (Press Transfer again after dialing to complete the  
action.)  
Conference—Creates a conference call with all parties, including  
you. (Press Confrn or Conference again after dialing to complete  
the action.)  
EndCall—Disconnects the first call and dials the second.  
See if the phone line in Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a  
the directory is busy  
Line State, page 40.  
Tip  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button  
on your phone to move between input fields.  
Using Personal Directory on Your Phone  
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This  
section describes how to set up and use Personal Directory on your phone. Alternately, see the Using  
Personal Directory on the Web, page 60.  
If you want to...  
Then...  
Access Personal  
1. Choose  
> Personal Directory (exact name can vary).  
Directory (for PAB  
and Fast Dial codes)  
2. Enter your Cisco Unified Communications Manager user ID and PIN,  
then press Submit.  
Search for a PAB  
entry  
1. Access Personal Directory, then choose Personal Address Book.  
2. Enter search criteria and press Submit.  
3. You can choose Previous or Next to move through listings.  
4. Highlight the PAB listing that you want and press Select.  
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If you want to...  
Then...  
Dial from PAB entry  
1. Search for a listing.  
2. Highlight the listing and press Select.  
3. Press Dial. (You may need to press the more softkey to see Dial.)  
4. Enter the participant’s phone number.  
5. Highlight the number that you want to dial and press OK.  
6. Press OK again to dial the number.  
1. Search for a listing.  
Delete a PAB entry  
Edit a PAB entry  
2. Highlight the listing and press Select.  
3. Press Delete.  
4. Choose OK to confirm the deletion.  
1. Search for a listing.  
2. Highlight the listing and press Edit to modify a name or email address.  
3. If necessary, choose Phones to modify a phone number.  
4. Press Update.  
Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.  
2. Access the Search page by choosing Submit. (You do not need to input  
search information first.)  
3. Press New.  
4. Use your phone keypad to enter a name and email information.  
5. Choose Phones and use the keypad to enter phone numbers. Be sure to  
include any necessary access codes such as a 9 or 1.  
6. Choose Submit to add the entry to the database.  
Assign a Fast Dial  
code to a PAB entry  
1. Search for a PAB entry.  
2. Highlight the listing and press Select.  
3. Press Fast Dial.  
4. Highlight the number that you want to dial and press Select.  
5. Highlight the Fast Dial code that you want to assign to the number and  
press Select.  
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If you want to...  
Then...  
Add a new Fast Dial  
code (not using a PAB  
entry)  
1. Choose  
> Personal Directory > Personal Fast Dials.  
2. Press Fast Dial.  
3. Highlight a Fast Dial code that is unassigned and press Select.  
4. Press Assign.  
5. Enter a phone number.  
6. Press Update.  
Search for Fast Dial  
codes  
1. Choose  
> Personal Directory > Personal Fast Dials.  
2. You can choose Previous or Next to move through listings.  
3. Highlight the listing that you want and press Select.  
1. Search for a Fast Dial code.  
Place a call using a  
Fast Dial code  
2. Highlight the listing you want and press Select.  
3. Press Dial.  
4. Choose OK to complete the action.  
1. Search for a Fast Dial code.  
Delete a Fast Dial  
code  
2. Highlight the listing you want and press Select.  
3. Press Remove.  
Log out of Personal  
Directory  
1. Choose  
> Personal Directory (exact name can vary).  
2. Choose Logout.  
Tips  
Your system administrator can provide you the user ID and PIN that you need to log in to Personal  
Directory.  
Personal Directory automatically logs you out after a certain amount of time. This time limit can  
vary. Ask your system administrator for more information.  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation  
button on your phone to move between input fields.  
Your phone might be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
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Accessing Voice Messages  
To access voice messages, press the Messages button  
.
Note  
Your company determines the voice message service that your phone system uses. For the most  
accurate and detailed information, refer to the documentation that came with your voice  
message system.  
If you want to...  
Then...  
Set up and personalize Press  
your voice message  
service  
and follow the voice instructions.  
If a menu appears on your touchscreen, choose an appropriate menu item.  
Check for your new  
voice messages  
Look for:  
A steady red light on your handset. (This indicator can vary. See  
Customizing Rings and Message Indicators, page 50.)  
A flashing message waiting icon  
touchscreen.  
and text message on your  
Note The red light and message waiting icon display only when you have a  
message on your primary line, even if you receive voice messages on  
other lines.  
Listen for:  
A stutter tone from your handset, headset, or speakerphone when you place  
a call.  
Note The stutter tone is line-specific. You hear it only when using the line  
with the waiting message.  
Listen to your voice  
messages or access the  
voice messages menu  
Press  
.
Depending on your voice message service, doing so either auto-dials the  
message service or provides a menu on your touchscreen.  
Send or redirect a call  
to a voice message  
system  
Press iDivert. For more information, see the Sending a Call to a Voice  
Message System, page 26.  
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Using the User Options Web Pages  
Your Cisco Unified IP Phone is a network device that can share information with other network  
devices in your company, including your personal computer. You can use your computer to log in to  
your Cisco Unified CM User Options web pages, where you can control features, settings, and services  
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your  
User Options web pages.  
Accessing Your User Options Web Pages  
This section describes how to log in and select a phone device.  
If you want to...  
Then do this...  
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your  
Options web pages  
system administrator.  
2. Open a web browser on your computer, enter the URL, and log on.  
3. If prompted to accept security settings, click Yes or Install Certificate.  
The Cisco Unified Communications Manager User Options main web page  
displays. From this page you can choose User Options to access User  
Settings, Directory features, a Personal Address Book, and Fast Dials.  
Or, to access phone-specific options, select a device (see below).  
Select a device after 1. After you have logged in to your User Options web pages, choose User  
logging in  
Options > Device.  
The Device Configuration page displays.  
2. If you have multiple devices assigned to you, choose the appropriate device  
(phone model, Extension Mobility profile, or Remote Destination profile)  
from the Name drop-down menu.  
Note Toolbar buttons located at the top of the Device Configuration page are  
specific to the selected device type.  
Select a  
1. After you have logged in to your User Options web pages, choose User  
Options to access User Settings, Directory, Personal Address Book, Fast  
Dials, and Mobility Settings.  
configuration  
option after  
logging in  
2. To return to the Device Configuration page from another page, choose  
User Options > Device.  
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Configuring Features and Services on the Web  
The topics in this section describe how to configure features and services from your User Options web  
pages after logging in. See Accessing Your User Options Web Pages, page 59.  
Using Personal Directory on the Web  
The Personal Directory feature set that you can access on your computer consists of:  
A Personal Address Book (PAB)  
Fast Dials  
Cisco Unified Communications Manager Address Book Synchronizer  
Note  
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on  
Your Phone, page 55.  
Using Your Personal Address Book on the Web  
This section describes how to use your PAB from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Add a new PAB entry  
1. Choose User Options > Personal Address Book.  
2. Click Add New.  
3. Enter information for the entry.  
4. Click Save.  
Search for a PAB entry  
Edit a PAB entry  
1. Choose User Options > Personal Address Book.  
2. Specify search information and click Find.  
1. Search for a PAB entry.  
2. Click a name or nickname.  
3. Edit the entry as needed and click Save.  
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If you want to...  
Then do this after you log in...  
1. Search for a PAB entry.  
2. Select one or more entries.  
3. Click Delete Selected.  
Delete a PAB entry  
Note Before you can assign a line button for PAB, your system  
administrator must configure the phone to display services.  
Contact your system administrator for more information.  
Assign a line button for PAB  
1. Choose User Options > Device.  
2. Click Service URL.  
3. Choose the Personal Address Book service from the Button  
drop-down list box.  
4. Enter a phone label for the button.  
5. Click Save.  
6. Click Reset and then click Restart to refresh the phone  
configuration.  
You can now press the line button to access PAB codes.  
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Configuring Fast Dials on the Web  
This section describes how to assign Fast Dials from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Note Before you can assign a line button for Fast Dial, your system  
administrator must configure the phone to display services. Contact  
your system administrator for more information.  
Assign a line button for  
Fast Dial  
1. Choose User Options > Device.  
2. Click Service URL.  
3. Choose the Fast Dial service from the Button drop-down list box.  
4. Enter a phone label for the button.  
5. Click Save.  
6. Click Reset and then click Restart to refresh the phone configuration.  
You can now press the line button to access Fast Dial codes.  
Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the  
to a PAB entry  
Web, page 60.  
2. Choose User Options > Fast Dials.  
3. Click Add New.  
4. Use the Search Options area to find the appropriate PAB entry.  
5. Click a phone number in the Search Results area.  
6. Change the Fast Dial code, if desired.  
7. Click Save.  
Assign a Fast Dial code 1. Choose User Options > Fast Dials.  
to a phone number  
(without using a PAB  
entry)  
2. Click Add New.  
3. Change the Fast Dial code, if desired.  
4. Enter a phone number.  
5. Click Save.  
Search for a Fast Dial  
entry  
1. Choose User Options > Fast Dials.  
2. Specify search information and click Find.  
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If you want to...  
Then do this after you log in...  
Edit a Fast Dial phone  
number  
1. Choose User Options > Fast Dials.  
2. Search for the Fast Dial entry that you want to edit.  
3. Click on a component of the entry.  
4. Change the phone number.  
5. Click Save.  
Delete a Fast Dial entry 1. Search for a Fast Dial.  
2. Select one or more entries.  
3. Click Delete Selected.  
Tips  
You can create up to 500 Fast Dial and PAB entries.  
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled  
“raw” in the User Options web pages and do not display a configurable text label.  
Using the Address Book Synchronization Tool  
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing  
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft  
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web  
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.  
Setting Up Speed Dials on the Web  
Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Abbreviated Dialing  
Fast Dials  
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Note  
For help using speed-dial features, see Speed Dialing, page 34.  
If you want to...  
Then do this after you log in...  
Set up speed-dial  
buttons  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Speed Dials.  
4. Enter a number and label for a speed-dial button (programmable button)  
on your phone.  
5. Click Save.  
Set up Abbreviated 1. Choose User Options > Device.  
Dialing  
3. Click Speed Dials.  
4. Enter a number and label for an Abbreviated Dialing code.  
5. Click Save.  
Set up Fast Dials  
See Configuring Fast Dials on the Web, page 62.  
You can also set up Fast Dials on your phone. See Using Personal Directory on  
Your Phone, page 55.  
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Setting Up Phone Services on the Web  
Phone services can include special phone features, network data, and web-based information (such as  
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on  
your phone.  
If you want to...  
Then do this after you log in...  
Subscribe to a service  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Phone Services.  
4. Click Add New.  
5. Choose a service from the drop-down list and click Next.  
6. Change the service label and/or enter additional service information, if  
available (optional).  
7. Click Save.  
Search for services  
1. Select a device.  
2. Click Phone Services.  
3. Click Find.  
Change or end services 1. Search for services.  
2. Select one or more entries.  
3. Click Delete Selected.  
Change a service name 1. Search for services.  
2. Click on the service name.  
3. Change the information and click Save.  
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If you want to...  
Then do this after you log in...  
Add a service to an  
available  
programmable phone  
button  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Service URL.  
Note If you do not see this option, ask your system administrator to  
configure a service URL button for your phone.  
4. Choose a service from the Button Service drop-down list.  
5. If you want to rename the service, edit the label fields.  
Note Your phone uses the ASCII Label field if the phone does not support  
double-byte character sets.  
6. Click Save.  
7. Click Reset to reset your phone (necessary to see the new button label  
on your phone).  
Access a service on your Select a service using one of the following buttons:  
phone  
Programmable phone button:  
(
) > Services  
Feature buttons:  
Messages  
Services  
Directories  
Note The services available for your phone depend on the phone system  
configuration and the services you subscribed to. Ask your phone  
system administrator for more information.  
Note If only one service is configured, the service opens by default. If more  
than one service is configured, select an option from the menu on the  
screen.  
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Controlling User Settings on the Web  
User settings include your password, PIN, and language (locale) settings.  
If you want to...  
Then do this after you log in...  
Change your password  
1. Choose User Options > User Settings.  
2. In the Browser Password area, enter information.  
3. Click Save.  
Change your PIN  
1. Choose User Options > User Settings.  
2. In the Phone PIN area, enter information.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your User Options web pages  
2. In the User Locale area, choose an item from the Locale  
drop-down list.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your phone screen  
2. Choose an item from the User Locale drop-down list.  
3. Click Save.  
Tip  
Your PIN and password allow you to access different features and services. For example, use your PIN  
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log  
in to your User Options web pages and Cisco WebDialer on your personal computer. For more  
information, ask your system administrator.  
Controlling Line Settings on the Web  
Line settings affect a specific phone line (directory number) on your phone. Line settings can include  
call-forwarding, voice message indicators, ring patterns, and line labels.  
You can set up other line settings directly on your phone:  
Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,  
page 26.  
Change rings, display, and other phone-model specific settings—see Changing Phone Settings,  
page 50.  
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If you want to...  
Then do this after you log in...  
Set up call forwarding  
per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Incoming Call Forwarding area, choose call forwarding settings  
for various conditions.  
6. Click Save.  
Change the voice  
message indicator  
(lamp) setting per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Message Waiting Lamp area, choose from various settings.  
Note Typically, the default message waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
6. Click Save.  
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If you want to...  
Then do this after you log in...  
Change the audible  
voice message indicator  
setting per line  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Audible Message Waiting Indicator area, choose from various  
settings.  
Note Typically, the default message waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
6. Click Save.  
Change or create a line 1. Choose User Options > Device.  
text label that appears  
on your phone screen  
2. Choose a phone from the Name drop-down menu.  
3. Click Line Settings.  
4. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
5. In the Line Text Label area, enter a text label.  
6. Click Save.  
Note Your phone uses the ASCII Label field if the phone does not support  
double-byte character sets.  
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Setting Up Phones and Access Lists for Mobile Connect  
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use  
to make and receive calls using the same directory numbers as your desk phone. These phones are  
called remote destinations. You can also define access lists to restrict or allow calls from certain  
numbers to be sent to your mobile phone.  
If you want to...  
Then do this after you log in...  
Create an access list  
1. Choose User Options > Mobility Settings > Access Lists.  
2. Click Add New.  
3. Enter a name to identify the access list and a description (optional).  
4. Choose whether the access list will allow or block specified calls.  
5. Click Save.  
6. Click Add Member to add phone numbers or filters to the list.  
7. Select an option from the Filter Mask drop-down list box. You can filter  
a directory number, calls with restricted caller ID (Not Available), or  
calls with anonymous caller ID (Private).  
8. If you select a directory number from the Filter Mask drop-down list  
box, enter a phone number or filter in the DN Mask field. You can use  
the following wild cards to define a filter:  
X (upper or lower case)—Matches a single digit. For example,  
408555123X matches any number between 4085551230 and  
4085551239.  
!—Matches any number of digits. For example, 408! matches any  
number starts with 408.  
#—Used as a single digit for exact match.  
9. To add this member to the access list, click Save.  
10. To save the access list, click Save.  
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If you want to...  
Then do this after you log in...  
Add a new remote  
destination  
1. Choose User Options > Mobility Settings > Remote Destinations.  
2. Click Add New.  
3. Enter the following information:  
Name—Enter a name for the mobile (or other) phone.  
Destination Number—Enter your mobile phone number.  
4. Select your remote destination profile from the drop-down list box. Your  
remote destination profile contains the settings that apply to remote  
destinations that you create.  
5. Select the Mobile Phone check box to allow your remote destination to  
accept a call sent from your desktop phone.  
6. Select the Enable Mobile Connect check box to allow your remote  
destination to ring simultaneously with your desktop phone.  
7. Choose one of the following options in the Ring Schedule area:  
All the time—Choose this option if you do not want to impose day  
and time restrictions on ringing the remote destination.  
As specified below—Choose this option and select from the  
following items to set up a ring schedule based on day and time:  
Select a check box for each day of the week you want to allow  
calls to ring the remote destination.  
For each day, select All Day or select the beginning and ending  
times from the drop-down lists.  
Select the time zone from the drop-down list box.  
8. Choose one of the following ringing options:  
Always ring this destination.  
Ring this destination only if the caller is in the allowed access list that  
you select.  
Do not ring this destination if the caller is in the blocked access list  
that you select.  
Note The ring schedule drop-down list boxes include only the access lists that  
you have created.  
9. Click Save.  
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Using Cisco WebDialer  
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by  
clicking items in a web browser. Your system administrator must configure this feature for you.  
If you want to...  
Then...  
Use WebDialer with  
your User Options  
directory  
1. Log in to your User Options web pages. See Accessing Your User Options  
Web Pages, page 59.  
2. Choose User Options > Directory and search for a coworker.  
3. Click the number that you want to dial.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or hang up from your phone.  
Use WebDialer with  
another online  
1. Log in to a WebDialer-enabled corporate directory and search for  
coworkers.  
corporate directory  
(not your User  
Options directory)  
2. Click the number that you want to dial.  
3. When prompted, enter your user ID and password.  
4. If this is your first time using WebDialer, set up preferences and click  
Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on your phone.  
6. To end a call, click Hangup or hang up from your phone.  
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If you want to...  
Then...  
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.  
Set up, view, or  
change WebDialer  
preferences  
Access the Preferences page.  
The Preferences page appears the first time that you use WebDialer (after you  
click the number that you want to dial).  
To return to Preferences in the future, click the preferences icon from the  
Make Call or Hang Up page.  
The Preferences page contains the following options:  
Preferred language—Determines the language used for WebDialer  
settings and prompts.  
Use permanent device—Identifies the Cisco Unified IP Phone and  
directory number (line) that you will use to place WebDialer calls. If you  
have one phone with a single line, the appropriate phone and line are  
automatically selected. Otherwise, choose a phone and/or line. Phones  
are specified by host name. (To display the host name on your phone,  
choose  
> Network Configuration > Host Name.)  
Use Extension Mobility—If selected, prompts WebDialer to use the  
Cisco Unified IP Phone that is associated with your Extension Mobility  
profile (if available).  
Do not display call confirmation—If selected, prompts WebDialer to  
suppress the Make Call page. This page appears by default after you click  
a phone number in a WebDialer-enabled online directory.  
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Understanding Additional Configuration Options  
Your system administrator can configure your phone to use specific softkey and button templates  
along with special services and features, if appropriate. This table provides an overview of some  
configuration options that you might want to discuss with your phone system administrator based on  
your calling needs or work environment.  
Note  
If you...  
Then...  
For more information...  
Need to handle more  
calls on your phone line configure your line to support more  
calls.  
Ask your system administrator to  
Talk to your system administrator  
or phone support team.  
Need more than one  
phone line  
Ask your system administrator to  
configure one or more additional  
directory numbers for you.  
Talk to your system administrator  
or phone support team.  
Need more speed-dial  
buttons  
First make sure that you are using all See:  
of your currently available speed-dial  
buttons.  
Speed Dialing, page 34  
Cisco Unified IP Phone  
Phone Guide  
If you need additional speed-dial  
buttons, try using Abbreviated Dialing  
or subscribing to the Fast Dial service.  
Another option is to attach the Cisco  
Unified IP Phone Expansion Module  
7914 to your phone.  
Work with (or work as) Consider using:  
an administrative  
See:  
Cisco Unified Communications  
Using a Shared Line, page 37  
assistant  
Manager Assistant  
A shared line  
Cisco Unified  
Communications Manager  
Assistant User Guide  
Want to use one  
extension for several  
phones  
Request a shared line. This allows you See Using a Shared Line, page 37.  
to use one extension for your desk  
phone and lab phone, for example.  
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If you...  
Then...  
Share phones or office Consider using:  
space with coworkers  
Ask your system administrator  
about these features and see the:  
Call Park to store and retrieve  
calls without using the transfer  
feature.  
Advanced Call Handling,  
page 34.  
Call Pickup to answer calls ringing  
on another phone.  
Using a Shared Line, page 37.  
A shared line to view or join  
coworkers’ calls.  
Cisco Extension Mobility to apply  
your phone number and user  
profile to a shared  
Cisco Unified IP Phone.  
Answer calls frequently Ask your system administrator to set See Using AutoAnswer with a  
or handle calls on  
someone’s behalf  
up the AutoAnswer feature for your  
phone.  
Headset or Speakerphone,  
page 49.  
Need to make video  
calls (SCCP phones  
only)  
Consider using Cisco Unified Video  
Advantage, which enables you to make administrator for additional  
video calls using your Cisco Unified  
IP Phone, your personal computer,  
and an external video camera.  
Contact your system  
assistance and see the  
Cisco Unified Video Advantage  
Quick Start Guide and User  
Guide.  
Determine the state of a Ask your administrator to set up the  
See Using BLF to Determine a Line  
State, page 40.  
phone line associated  
with a speed-dial  
button, call log, or  
directory listing on  
your phone  
Busy Lamp Field (BLF) feature for  
your phone.  
Want to temporarily  
apply your phone  
number and settings to  
a shared  
Ask your system administrator about See Using Cisco Extension  
the Cisco Extension Mobility Service. Mobility, page 44.  
Cisco Unified IP Phone  
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Troubleshooting Your Phone  
This section provides troubleshooting information for your Cisco Unified IP Phone.  
General Troubleshooting  
This section provides information to help you troubleshoot general problems with your phone. For  
more information, see your system administrator.  
Symptom  
Explanation  
You cannot hear a dial One or more of the following factors might apply:  
tone or complete a call  
You must log into the Extension Mobility service.  
You must enter a client matter code (CMC) or forced authorization  
code (FAC) after dialing a number. (SCCP phones only)  
Your phone has time-of-day restrictions that prevent you from using  
some features during certain hours of the day.  
The Settings button is  
unresponsive  
Your system administrator might have disabled  
on your phone.  
The phone screen  
appears blank  
The touchscreen has gone into sleep mode to save power after a period of  
inactivity. Wake the touchscreen by pressing it, by lifting the handset, or  
by pressing any button, such as  
the Touchscreen, page 13.  
. See Cleaning and Maintaining  
The phone screen does You might have disabled touchscreen illumination on your phone. Contact  
not illuminate under  
any circumstances  
your system administrator to determine if this feature is available to you.  
The softkey that you  
want to use does not  
appear  
One or more of the following factors might apply:  
You must press more to reveal additional softkeys.  
You must change the line state (for example, go off-hook or have a  
connected call).  
Your phone is not configured to support the feature associated with  
that softkey.  
Barge fails and results You cannot barge an encrypted call if the phone you are using is not  
in a fast busy tone  
configured for encryption. When your barge attempt fails for this reason,  
your phone plays a fast busy tone.  
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Symptom  
Explanation  
You are disconnected  
from a call that you  
joined using Barge  
You will be disconnected from a call that you have joined using Barge if  
the call is put on hold, transferred, or turned into a conference call.  
CallBack fails  
The other party might have call forwarding enabled.  
The phone shows an  
error message when  
you attempt to set up  
Call Forward All  
Your phone may reject your attempt to set up Call Forward All directly on  
the phone if the target number that you enter would create a Call Forward  
All loop or would exceed the maximum number of links permitted in a Call  
Forward All chain (also known as a maximum hop count). Ask your system  
administrator for details.  
Viewing Phone Administration Data  
Your system administrator might ask you to access administration data on your phone for  
troubleshooting purposes.  
If you are asked to...  
Then...  
Access network  
Choose  
> Network Configuration and select the network  
configuration data  
configuration item that you want to view.  
Access status data  
Choose  
Choose  
> Status and select the status item that you want to view.  
Access phone model  
information  
> Model Information.  
Access phone call and  
voice quality  
Choose  
> Status > Call Statistics.  
information  
Using the Quality Reporting Tool  
Your system administrator may temporarily configure your phone with the Quality Reporting Tool  
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to  
submit information to your system administrator. Depending on configuration, use the QRT to:  
Immediately report an audio problem on a current call.  
Select a general problem from a list of categories and choose reason codes.  
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Cisco One-Year Limited Hardware Warranty Terms  
There are special terms applicable to your hardware warranty and various services that you can use  
during the warranty period. Your formal Warranty Statement, including the warranties and license  
agreements applicable to Cisco software, is available on Cisco.com at the following URL:  
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Index  
configuring from web page 67  
A
Abbreviated Dialing 34, 63  
access lists  
creating 70  
setting up 70  
Address Book Synchronization Tool 63  
answering calls 20  
ASCII label field support 64  
audio, quality of 6  
authenticated calls 41  
Auto Dial 17  
call overview mode 24  
call park 36  
call pickup 35  
call waiting 20  
AutoAnswer 49  
call-handling  
B
barge  
and privacy 39  
and shared lines 37  
using 38  
barging 38  
blocking 28  
BLF 40  
compared to lines 10  
conference features for 28  
ending 21  
Busy Lamp Field 40  
button 33  
buttons, identifying 7  
forwarding 26, 67  
handling multiple 23  
holding and resuming 22  
icons for 11  
C
call activity area 12  
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maximum per line 10  
multiple parties on 28  
multiple, switching between 23  
muting 23  
conference calls  
removing participants from 32  
security-level for 32  
parking 36  
placing 17, 18  
prevent barging of 39  
prioritizing 42  
viewing participants for 32  
redirecting while ringing 35  
reporting problems with 77  
secure 41  
corporate directory  
using on phone 52, 54  
storing and retrieving 36  
transferring 25  
using DND 28  
viewing 12, 24  
52, 53  
Cisco Extension Mobility 44  
device configuration page 59  
Address Book Synchronizer 63  
Cisco Unified IP Phone  
adjusting height of 5  
connecting 4  
documentation for 2  
feature configuration for 15, 74  
illustration of 7  
personal 54, 55  
using from web page 72  
using on phone 54  
online help for 14  
registering 6  
securing handset rest 5  
web-based services for 59  
Do Not Disturb 28  
documentation, accessing 2  
Cisco Unified IP Phone Expansion Module  
E
7914 51  
Cisco Unified Video Advantage 75  
Cisco WebDialer 72  
EM 44  
encrypted calls 41  
ending a call, options for 21  
Client Matter Code, see CMC  
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Extension Mobility 44  
headset  
F
FAC 19, 76  
hanging up with 21  
placing calls with 17  
Fast Dials  
using on phone 55  
feature buttons  
directories 9  
help button 9, 24  
display of 14  
help 9  
and switching calls 23  
mobile connect call 45  
messages 9  
services 10  
settings 10  
feature menus 14  
feature tabs 12  
hookswitch clip, removing 5  
Hunt groups, logging out 37  
features, availability of 15, 74  
footstand  
adjusting 5  
I
button for 9  
Forced Authorization Code, see FAC  
forwarding calls, options for 26  
icons  
for call states 11  
for lines 11  
idle 11  
G
installing, Cisco Unified IP Phone 4  
intercom calls 32  
intercom line 11, 33  
international call logging 18, 53, 57  
group call pickup 35  
H
handset  
K
light strip 10  
securing in cradle 5  
keypad 10  
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L
access to remote destinations 45  
language (locale) settings 67  
line buttons 9  
lines  
making call from mobile phone 45  
putting call on hold 45  
setting up access lists 70  
turning off from mobile phone 45  
and call forwarding 26, 67  
and call states 11  
and using BLF 40  
buttons for 9  
description of 10  
icons for 11  
turning off mobile connect 45  
Mobile Voice Access 44  
mobile voice access  
connect to 45  
ring patterns for 67  
ring tones for 50  
shared 37  
multiparty calls  
switching between 23  
text label for 67  
identifying in call logs 52, 53  
viewing details of 52, 53  
multiple calls, handling 23  
mute button 10  
viewing 12  
logging out of hunt groups 37  
M
Malicious Call Identification 42  
MCID 42  
navigation button 10  
network configuration data, locating 76  
Meet-Me conferences 31  
menus, using 14  
messages  
button 9  
on-hook dialing 17  
online help, using 14  
indicator for 50, 58  
listening to 58  
missed calls, records of 52  
MLPP, using 42  
Mobile Connect 44  
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P
PAB  
received calls, records of 52  
using from web page 60  
using on phone 55  
password, changing 67  
Personal Address Book, see PAB  
Personal Directory  
using from web page 60  
using on phone 55  
phone lines  
remote destination 44  
turn off access 45  
ring patterns, changing 67  
ring schedule for remote destinations 71  
ring tones, changing 50  
buttons for 9  
description of 10  
viewing 12  
phone services  
configuring 60  
indicator for 10  
see also User Options web pages  
phone tab 12  
PIN, changing 67  
placed calls, records of 52  
placing calls, options for 17, 18  
pre-dial 17  
safety, warnings 2  
prioritizing calls 42  
privacy  
security, for calls 41  
services button 10  
and shared lines 37  
using 39  
services, subscribing to 65  
programmable buttons  
description of 9  
shared lines  
labels for 12  
and remote-in-use icon 37  
description of 37  
Q
with barge 38  
QRT 77  
with privacy 39  
Quality Reporting Tool 77  
sleep mode, waking touchscreen from 13  
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0  
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softkey buttons  
description of 10  
labels for 12  
transferring  
speakerphone  
answering calls with 20  
button for 10  
hanging up with 21  
placing calls with 17  
using 47  
speed dial  
buttons for 9  
configuring 34, 63  
description of 34  
labels 12, 63  
URL dialing, from call log 53  
User Options web pages  
using 18  
using BLF with 34  
status data, locating 76  
status line, viewing 12  
subscriptions, for phone services 65  
suspicious calls, tracing 42  
switching calls 23, 44  
V
voice message indicator  
changing setting for 67  
description of 58  
voice message service 58  
T
tabs, on touchscreen 12  
TABSynch 63  
volume button 10  
TAPS 6  
Tool for Auto-Registered Phones Support 6  
touchscreen  
W
adjusting contrast 51  
changing language 51  
cleaning 13  
warnings, safety 2  
web-based services  
configuring 59  
disabling/enabling 13  
see also User Options web pages  
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WebDialer 72  
whisper 11  
wideband  
headset 48  
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0  
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Cisco Systems, Inc.  
San Jose, CA  
Asia Pacific Headquarters  
Cisco Systems (USA) Pte. Ltd.  
Singapore  
Europe Headquarters  
Cisco Systems International BV  
Amsterdam, The Netherlands  
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We  
Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,  
CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,  
Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ  
Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MGX, Networkers, Networking  
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