Brother Fax Machine FAX 817 User Manual

FAX-817 Series  
FAX-827 Series  
FAX-837MC Series  
®
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THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE  
ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE  
CONNECTOR.  
APPROVAL INFORMATION  
Brother advises that this product may not function correctly in a  
country other than where it was originally purchased, and does not  
offer any warranty in the event that this product is used on public  
telecommunication lines in another country.  
Compilation and Publication Notice  
Under the supervision of Brother Industries Ltd., this manual has  
been compiled and published, covering the latest product  
descriptions and specifications.  
The contents of this manual and the specifications of this product  
are subject to change without notice.  
Brother reserves the right to make changes without notice in the  
specifications and materials contained herein and shall not be  
responsible for any damages (including consequential) caused by  
reliance on the materials presented, including but not limited to  
typographical and other errors relating to the publication.  
i
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Safety precautions  
To use the fax machine safely  
Please refer to these instructions for later reference and before  
attempting any maintenance.  
WARNING  
There are high voltage  
electrodes inside the fax  
machine. Before you clean the  
fax machine, make sure you  
have unplugged the telephone  
line cord first and then the  
power cord from the electrical socket.  
Do not handle the plug with wet  
hands. Doing this might cause  
an electrical shock.  
After you have just used the fax  
machine, some internal parts are  
extremely HOT! Please be  
careful.  
WARNING  
Use caution when installing or modifying telephone lines. Never  
touch telephone wires or terminals that are not insulated unless  
the telephone line has been disconnected at the wall socket.  
Never install telephone wiring during a lightning storm. Never  
install a telephone socket in a wet location.  
This product must be installed near an electrical socket that is  
easily accessible. In case of emergencies, you must disconnect  
the power cord from the electrical socket in order to shut off  
power completely.  
ii  
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IMPORTANT SAFETY INSTRUCTION  
When using your telephone equipment, basic safety  
precautions should always be followed to reduce the risk of  
fire, electric shock and injury to persons, including the  
following:  
1. Do not use this product near water, for example, near a  
bath tub, wash bowl, kitchen sink or washing machine, in a  
wet basement or near a swimming pool.  
2. Avoid using this product (other than a cordless type)  
during an electrical storm. There may be a remote risk of  
electric shock from lightning.  
3. Do not use this product to report a gas leak in the vicinity  
of the leak.  
4. Use only the power cord provided with the fax machine.  
SAVE THESE INSTRUCTIONS  
Choosing a location  
Place the fax machine on a flat, stable surface that is free of  
vibration and shocks, such as a desk. Put the fax machine near a  
telephone socket and a standard, grounded electrical socket.  
Choose a location where the temperature remains between  
10°C - 35°C.  
Caution  
Avoid placing the fax machine in a high-traffic area.  
Do not place near heaters, air conditioners, water, chemicals,  
or refrigerators.  
Do not expose the fax machine to direct sunlight, excessive  
heat, moisture, or dust.  
Do not connect the fax machine to electrical sockets controlled  
by wall switches or automatic timers.  
Disruption of power can wipe out information in the fax  
machine’s memory.  
Do not connect the fax machine to electrical sockets on the  
same circuit as large appliances or other equipment that might  
disrupt the power supply.  
Avoid interference sources, such as speakers or the base units  
of cordless phones.  
iii  
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iv  
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Quick Reference Guide  
6
7
Press or to select if  
you set ANTI JUNKto ON  
(or OFF) and press  
Menu/Set. (Not available  
in Australia and New  
Zealand)  
Sending faxes  
Automatic transmission  
1
Insert the document face  
down in the ADF (up to 10  
pages).  
2
3
Enter the fax number you  
want to call.  
Press Stop/Exit.  
Press Fax Start.  
Storing Speed-Dial numbers  
1
2
Press Menu/Set, 6, 2.  
Receiving faxes  
Select Receive Mode  
Using the dial pad, enter a  
two-digit Speed-Dial  
1
For FAX-817/827, press  
Receive Mode to select  
FAX ONLY, FAX/TEL,  
TAD:ANSWER MACH.or  
MANUAL.  
location number(00-99for  
FAX-827/837MC or 01-60  
for FAX-817), and then  
press Menu/Set.  
3
4
Enter a number (up to 20  
digits), and then press  
Menu/Set.  
For FAX-837MC, press  
Receive Mode to select  
FAX ONLY, FAX/TEL, or  
MANUAL.  
Enter a name (up to 15  
characters) or leave it  
blank, and then press  
Menu/Set.  
Press  
to select  
MC:MSG CTR.  
If you select FAX/TEL,  
make sure you set Ring  
Delay and F/T Ring Time.  
Setting the F/T Ring Time  
(FAX/TEL mode only) on  
5
6
Press or to select the  
type of number and press  
Menu/Set.  
Press or to select if  
you set ANTI JUNK(Not  
available in Australia and  
New Zealand) to ON(or  
OFF) and press  
Menu/Set.  
Storing numbers  
Storing One-Touch Dial  
numbers  
7
Press Stop/Exit.  
Dialling operations  
One-Touch Dialling  
1
2
Press Menu/Set, 6, 1.  
Press a One-Touch key  
where you want to store a  
number.  
1
2
Insert the document face  
down in the ADF.  
Press the One-Touch key  
of the number you want to  
call.  
3
4
Enter a number (up to 20  
digits), and then press  
Menu/Set.  
3
Press Fax Start.  
Enter a name up to 15  
characters (or leave it  
blank), and then press  
Menu/Set.  
5
Press or to select the  
type of number and press  
Menu/Set.  
v
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Speed-Dialling  
Recording OGM  
1
2
Insert the document face  
down in the ADF.  
1
2
Press Menu/Set, 8, 4.  
Press or to select  
MSG CTR OGM, and then  
press Menu/Set.  
Press Search/Mute, then  
press # and the two-digit  
Speed-Dial number.  
3
Press or to reach  
RECORD MSG, and then  
press Menu/Set.  
3
Press Fax Start.  
Using Search  
4
5
Pick up the handset to  
record a message.  
1
2
Insert the document face  
down in the ADF.  
Replace the handset.  
Press Search/Mute and  
use the dial pad to enter  
the first letter of the name  
you are looking for.  
Playing a Voice Message  
1
2
Press Play/Record.  
3
4
Press  
or  
to search  
Use  
(RWD) to repeat  
the memory.  
a message.  
Press Fax Start, when the  
LCD shows the name you  
want to call.  
Use  
(FWD) to skip a  
message.  
3
Press Stop/Exit.  
Making copies  
Making a single copy  
Printing a Fax Message  
1
2
Press Play/Record.  
1
2
Insert the document face  
down in the ADF.  
After voice messages  
have played, press 1.  
Press Copy/Reports  
twice.  
Erasing Messages  
To erase voice messages  
individually  
Sorting multiple copies  
1
Insert the document face  
down in the ADF.  
1
2
Press Play/Record.  
Press Erase after the two  
short beeps.  
2
3
Press Copy/Reports.  
Enter the number of  
copies you want (up to  
99).  
3
4
Press 1.  
Press Stop/Exit.  
4
5
Press Menu/Set.  
To erase messages all at  
once  
Press or to select  
SORT, and then press  
Copy/Reports.  
1
2
Press Erase.  
Press or to select  
ERASE ALL VOICE?,  
ERASE ALL DOC?,  
Message Centre  
(FAX-837MC only)  
Turning ON Message Centre  
Mode  
ERASE ALL MSG.?, and  
then press Menu/Set.  
3
4
Press 1.  
1
2
Record the Outgoing  
Message (MSG CTR OGM).  
Press Stop/Exit.  
Press  
until it lights.  
vi  
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Table of Contents  
Connecting an external telephone answering device  
(TAD)....................................................................... 1-8  
Setting Tone or Pulse dialling mode  
(Not available for New Zealand).............................. 4-5  
vii  
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Caller ID (Caller IDentification)  
Selecting a Caller ID from the Memory  
Telephone Service for Australia  
(Telstra® FaxStream® Duet®) ..................................... 5-14  
Distinctive Ringing (Telstra® FaxStream® Duet®).... 5-14  
Distinctive Ringing  
Composing the electronic Cover Page  
(FAX-827/837MC only) ........................................... 6-6  
viii  
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Interrupting Delayed Fax and Polled Transmit  
Storing One-Touch Dial numbers/Storing Junk  
Fax/Call numbers ................................................... 7-1  
Storing Speed-Dial numbers/Storing Junk Fax/Call  
numbers .................................................................. 7-2  
Answering Calls with the Speaker Phone  
(FAX-837MC only) .................................................. 7-7  
8
9
Recording the Message Centre’s Outgoing Message  
(TAD MESSAGE) ................................................... 9-3  
ix  
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Customizing the Transmission Verification  
Report ................................................................... 10-1  
Copy options: Single or Multiple copies, Sort/Stack,  
x
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Introduction  
1
Using this Guide  
Thank you for buying a Brother fax machine. This fax machine is  
simple to use, with LCD screen instructions to guide you through  
programming it. You can make the most of the fax machine by  
reading this Guide.  
Finding information  
All the chapter headings and subheadings are listed in the Table of  
Contents. You will be able to find information about a specific  
feature or operation by checking the Index at the back of this  
Guide.  
Symbols used in this Guide  
Throughout this Guide you’ll see special symbols alerting you to  
important warnings, notes and actions. To make things clearer and  
to help you press the correct keys, we used special fonts and  
added some of the messages that will appear in the LCD.  
Bold  
Bold typeface identifies specific keys on the fax  
machine control panel.  
Italics  
Italicized typeface emphasizes an important  
point or refers you to a related topic.  
Courier New Courier New typeface identifies the messages on  
the LCD of the fax machine.  
Warnings inform you what to do to avoid possible personal  
injury.  
Electrical Hazards alert you to possible electrical shock.  
Cautions specify procedures you must follow or avoid to  
prevent possible damage to the fax machine.  
Notes tell you how you should respond to a situation that may  
arise or give tips about how the current operation works with  
other features.  
Improper Setup alerts you to devices and operations that are  
not compatible with the fax machine.  
1 - 1 Introduction  
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Part names  
Front view  
5 Document  
Support  
1 Power Cord  
(Example for  
Australia)  
6 Paper Wire  
Extension  
2 Telephone  
Line Cord  
7 Paper Tray  
3 Telephone Handset  
8 Paper Guides  
9 Control Panel  
4 Handset Curled  
Cord  
10 Cover Open  
Lever  
No. Name  
Description  
1
2
3
4
Power Cord  
Use to connect the fax machine to the  
electrical socket.  
Telephone Line Cord  
Telephone Handset  
Handset Curled Cord  
Connect the fax machine to a telephone  
wall socket.  
Use when receiving or making voice  
calls.  
Use to connect the handset to the fax  
machine.  
5
6
7
8
9
Document Support  
Paper Wire Extension  
Paper Tray  
Supports the document in the ADF.  
Supports the paper in the paper tray.  
Load paper here.  
Paper Guides  
Press and slide to fit the document width.  
Control Panel  
Use the keys and display to control the  
fax machine.  
10 Cover Open Lever  
Back view  
To open the top cover, lift this lever.  
13 External  
Telephone Line  
Socket  
11 AC Power  
Connector  
12 Telephone  
Line Socket  
No. Name  
Description  
11 AC Power Connector  
Plug in the power cord here.  
Plug in the telephone line here.  
12 Telephone Line Socket  
(LINE)  
13 External Telephone Line Plug in the telephone line of an external  
Socket (EXT.) telephone here.  
Introduction 1 - 2  
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FAX-817/827 control panel overview  
(FAX-827 panel is the same as FAX-817)  
1
2
13  
12  
11  
3
4
5
6
7
8
9
10  
1 LCD (Liquid Crystal Display)  
Displays messages on the screen to help you set up and use  
your fax machine.  
2 Dial Pad  
Use these keys to dial telephone and fax numbers and as a  
keyboard for entering information into the fax machine.  
The # key lets you temporarily switch the dialling type during a  
telephone call from "PULSE" to "TONE" (not available in New  
Zealand).  
3 Recall  
Use this key to gain access to an outside line (for Australia and  
New Zealand only) and/or to recall the operator or transfer a call  
to another extension when it is connected to a PABX.  
4 Hook  
Lets you dial telephone and fax numbers without lifting the  
handset.  
5 Redial/Pause  
Redials the last number you called. It also inserts a pause in  
Quick-Dial numbers.  
6 Search/Mute  
Lets you look up numbers stored in the dialling memory, lets  
you put calls on hold and lets you dial stored numbers by  
pressing # and a two-digit number.  
7 Receive Mode  
Use to select how your fax machine will handle incoming calls.  
8 Resolution  
Adjusts the resolution when you send a fax or make a copy.  
9 Stop/Exit  
Stops a fax, cancels an operation or exits from the menu.  
: Fax Start  
Starts an operation, such as sending a fax.  
1 - 3 Introduction  
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A Copy/Reports  
With document in the ADF: Makes a copy.  
Without document in the ADF: Lets you access the Reports  
menu.  
B One-Touch Keys  
These keys give you instant access to previously stored  
Quick-Dial numbers.  
C Navigation Keys:  
Menu/Set  
The same key is used for menu and set operations.  
Lets you access the menu to program and store your settings in  
the fax machine.  
or  
Press to scroll forward or backward to see a menu selection.  
OR—  
You can press these keys to adjust the beeper, ring or speaker  
volume.  
or  
Press to scroll through the menus and options.  
You can also use these keys to do a numerical search for stored  
numbers.  
Introduction 1 - 4  
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FAX-837MC control panel overview  
17  
16  
15  
1
2
14  
13  
3
12  
4
5
6
7
8
9
10  
11  
1 LCD (Liquid Crystal Display)  
Displays messages on the screen to help you set up and  
operate your fax machine.  
2 Play/Record  
Lets you listen to voice messages and print fax messages  
stored in memory. This also lets you record telephone calls.  
3 Dial Pad  
Use these keys to dial telephone and fax numbers and as a  
keyboard for entering information into the fax machine.  
# key lets you switch the dialling type during a telephone call  
from "PULSE" to "TONE" (not available in New Zealand).  
4 Recall  
Use this key to gain access to an outside line (for Australia and  
New Zealand only) and/or to recall the operator or transfer a call  
to another extension when it is connected to a PABX.  
5 Speaker Phone  
Lets you speak to another party without lifting the handset.  
6 Redial/Pause  
Redials the last number you called. It also inserts a pause in  
Quick-Dial numbers.  
7 Search/Mute  
Lets you look up numbers stored in the dialling memory, lets  
you put calls on hold and lets you dial stored numbers by  
pressing # and a two-digit number.  
8 Receive Mode  
Use to select how your fax machine will handle incoming calls.  
9 Resolution  
Adjusts the resolution when you send a fax or make a copy.  
: Stop/Exit  
Stops a fax, cancels an operation or exits from the menu.  
A Fax Start  
Starts an operation, such as sending a fax.  
1 - 5 Introduction  
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B Copy/Reports  
With a document in the ADF: Makes a copy.  
Without a document in the ADF: Lets you access the Reports  
menu.  
C One-Touch Dial Keys  
These keys give you instant access to previously stored  
Quick-Dial numbers.  
D Erase  
Lets you delete voice messages, all fax messages or all  
messages.  
E
F
(Microphone)  
Picks up your voice when you speak to another party using  
Speaker Phone.  
Digital TAD  
Lets you activate Message Centre. Also, notifies you that you  
have voice or fax messages in the memory.  
G Navigation Keys:  
Menu/Set  
The same key is used for menu and set operation. Lets you  
access the menu to program and store your settings in the fax  
machine.  
or  
Press to scroll forward or backward to see a menu selection.  
OR—  
You can press these keys to adjust ring or speaker volume.  
or  
Press to scroll through the menus and options.  
You can also use these keys to do a numerical search for stored  
numbers.  
Introduction 1 - 6  
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Fax tones and handshake  
When someone is sending a fax, the fax machine sends fax calling  
tones (CNG tones). These are quiet, intermittent beeps every  
4-seconds. You’ll hear them after you dial and press Fax Start and  
they will continue for about 60 seconds after dialling. During that  
time, the sending machine must begin the “handshake” with the  
receiving machine.  
Each time you use automatic procedures to send a fax, you are  
sending CNG tones over the phone line. You’ll soon learn to listen  
for these quiet beeps each time you answer a phone on your fax  
line, so you will know if you are receiving a fax message.  
The receiving fax responds with fax receiving tones, which are  
loud, chirping sounds. A receiving fax chirps for about 40 seconds  
over the phone line, and the LCD shows RECEIVE.  
If the fax machine is set to the FAX ONLYmode, it will answer every  
call automatically with fax receiving tones. If the other person  
hangs up, the fax machine will continue to send the “chirps” for  
about 40 seconds, and the LCD continues to show RECEIVE. To  
cancel the receiving, press Stop/Exit.  
The fax ‘handshake’ is the time in which the sending machine’s  
CNG tones and the receiving machines “chirps” overlap. This must  
be for at least 2 to 4 seconds, so the fax machines can understand  
how each is sending and receiving the fax. The handshake cannot  
begin until the call is answered, and the CNG tones only last for  
about 60 seconds after the number is dialled. So it is important for  
the receiving machine to answer the call in as few rings as  
possible.  
When you have an external Telephone Answering Device  
(TAD) on your fax line, your TAD will decide the number of  
rings before the call is answered.  
Pay special attention to the directions for connecting a TAD in  
ECM (Error Correction Mode)  
The Error Correction Mode (ECM) is a way for the fax machine to  
check a fax transmission while it is in progress. ECM transmissions  
are only possible between machines that both have this feature. If  
they do, you may send and receive fax messages that are  
continuously being checked by the fax machine.  
The fax machine must have enough memory for this feature to  
work.  
1 - 7 Introduction  
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Connections  
Connecting an external telephone  
You can connect a separate telephone as shown in the diagram  
below.  
.
Extension  
Telephone  
External  
Telephone  
(Example for Australia)  
Whenever this phone (or TAD) is in use, the LCD shows  
EXT. TEL IN USEand, if the fax handset is lifted, an alarm  
sounds.  
To disconnect the call on the external phone and switch to the fax,  
lift the handset and press Hook (FAX-817/827 only) or  
Speaker Phone (FAX-837MC only).  
Connecting an external telephone answering device  
(TAD)  
Sequence  
You may choose to connect an answering device. However, when  
you have an external TAD on the same telephone line as the fax  
machine, the TAD answers all calls and the fax machine “listens”  
for fax calling (CNG) tones. If it hears them, the fax machine takes  
over the call and receives the fax. If it doesn’t hear CNG tones, the  
fax machine lets the TAD continue playing your outgoing message  
so your caller can leave you a voice message.  
The TAD must answer within four rings (the recommended setting  
is two rings). The fax machine cannot hear CNG tones until the  
TAD has answered the call, and with four rings there are only 8 to  
10 seconds of CNG tones left for the fax “handshake”. Make sure  
you carefully follow the instructions in this manual for recording  
your outgoing message. We do not recommend using the toll saver  
feature on your external answering machine if it exceeds four rings.  
If you do not receive all your faxes, you must reset the setting  
on your external TAD to four rings or less.  
Introduction 1 - 8  
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Do not connect a TAD elsewhere on the same phone line.  
TAD  
TAD  
(Example for Australia)  
Connections  
The external TAD must be connected as shown above.  
1
Set your external TAD to one or two rings. (The fax machine’s  
Ring Delay setting does not apply.)  
2
3
4
Record the outgoing message on your external TAD.  
Set the TAD to answer calls.  
For FAX-817/827, set the Receive Mode to  
TAD:ANSWER MACH..  
For FAX-837MC, set the Receive Mode to MC:MSG CTR.  
Recording outgoing message (OGM) on an external  
TAD  
Timing is important in recording this message. The message sets  
up the ways to handle both manual and automatic fax reception.  
1
2
Record 5 seconds of silence at the beginning of your  
message. (This allows the fax machine time to listen for the  
fax CNG tones of automatic transmissions before they stop.)  
Limit your speaking to 20 seconds.  
We recommend beginning your OGM with an initial 5-second  
silence because the fax machine cannot hear fax tones over  
a resonant or loud voice. You may try omitting this pause, but  
if the fax machine has trouble receiving, then you must  
re-record the OGM to include it.  
1 - 9 Introduction  
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Multi-Line connections (PABX)  
Most offices use a central telephone system. While it is often  
relatively simple to connect the fax machine to a key system or a  
PABX (Private Automatic Branch Exchange), we suggest that you  
contact the company that installed your telephone system and ask  
them to connect the fax machine for you. We recommended all our  
fax machines be connected to a discreet line. Although same fax  
machines will work with a particular PABX, we cannot guarantee  
that the unit will operate properly.  
If the fax machine is to be connected to a multi-line system, ask  
your installer to connect the unit to the last line on the system. This  
prevents the unit from being activated each time a telephone call is  
received.  
If you are installing the fax machine to work with a  
PABX  
1
It is not guaranteed that the unit will operate correctly under all  
circumstances with a PABX. Any cases of difficulty should be  
reported first to the company that handles your PABX.  
2
If all incoming calls will be answered by a switchboard  
operator, it is recommended that the Receive Mode be set to  
MANUAL. All incoming calls should initially be regarded as  
telephone calls.  
Introduction 1 - 10  
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Paper  
2
About paper  
Handling and using plain paper  
Store paper in its original packaging, and keep it sealed. Keep the  
paper flat and away from moisture, direct sunlight and heat.  
Paper specifications for the paper tray  
Size:  
A4  
Weight:  
Thickness:  
Capacity:  
64 to 90 g/m2  
0.08 to 0.12 mm  
up to 30 sheets  
The fax machine can only scan an image 208 mm wide,  
regardless of how wide the paper is.  
Do not use cardboard, newspaper, or fabric.  
Do not use paper:  
that is extremely shiny or highly textured  
that was previously printed by a printer  
that cannot be arranged uniformly when stacked  
that is made with a short grain  
that is curled, wrinkled, folded, ripped, stapled, paper-  
clipped, pasted, or taped  
2 - 1 Paper  
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How to load paper  
To load paper  
Before you add paper, remove all of the paper from the paper tray.  
1
Fan the stack of paper well to avoid paper jams and  
mis-feeds.  
Tap the stack of paper so the edges are even.  
2
Gently insert the paper.  
The side to be printed on must be face down.  
i d e  
r i n t S  
P
Paper  
When you use letter size paper, remove paper guides as shown in  
the illustration.  
paper guide  
click  
paper guide  
click  
Back side of the paper tray  
1
2
Press the small click of the paper tray.  
Press the paper guide to the direction of the arrow.  
Paper 2 - 2  
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On-Screen Programming  
3
User-friendly programming  
The fax machine is designed to be easy to use with LCD on-screen  
programming using the navigation keys. User-friendly  
programming helps you take full advantage of all the menu  
selections the fax machine has to offer.  
Since your programming is done on the LCD, we have created  
step-by-step on-screen instructions to help you program the fax  
machine. All you need to do is follow the instructions as they guide  
you through the menu selections and programming options.  
Menu table  
You can probably program the fax machine without the User’s  
Guide if you use the Menu table that begins on page 3-3. These  
pages will help you understand the menu selections and options  
that are found in the fax machine programs.  
You can program the fax machine by pressing Menu/Set,  
followed by the menu numbers.  
For example to set RESOLUTIONto FINE:  
Press Menu/Set, 3, 4 and or to select FINE.  
Press Menu/Set.  
Memory Storage (FAX-837MC only)  
Your machine is equipped with an internal battery that will keep the  
date and time information for up to about 15 hours.  
3 - 1 On-Screen Programming  
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Navigation keys  
Access the menu  
Go to the next menu level  
Accept an option  
Scroll through the current  
menu level  
Go back to the previous menu  
level  
Go forward to the next menu  
level  
Exit the menu  
You can access the menu mode by pressing Menu/Set.  
When you enter the menu, the LCD  
scrolls.  
SELECT  
& SET  
Press 1 for Initial Setup  
OR—  
1.INITIAL SETUP  
2.SETUP RECEIVE  
3.SETUP SEND  
Press 2 for Setup Receive menu  
OR—  
Press 3 for Setup Send menu  
OR—  
Press 4 for Cancel Job menu  
OR—  
4.CANCEL JOB  
Press 5 for Interrupt menu  
OR—  
5.INTERRUPT  
Press 6 for Set Quick-Dial menu  
OR—  
6.SET QUICK-DIAL  
7.REPORT SETTING  
Press 7 for Setup Reports menu  
OR—  
Press 8 for Remote Fax Opt menu  
(FAX-817/827 only)  
8.REMOTE FAX OPT  
8.SETUP MSG CTR  
Press 8 for Setup TAD menu  
(FAX-837MC only)  
OR—  
Press 9 for Setup Melody menu  
(FAX-837MC only)  
9.SETUP MELODY  
0.MISCELLANEOUS  
OR—  
Press 0 for Miscellaneous menu  
You can scroll more quickly through each menu level by pressing  
the arrow key (or ) for the direction you want. Select an option  
by pressing Menu/Set when that option appears on the LCD.  
Then the LCD shows the next menu level.  
Press or to scroll to your next menu selection.  
Press Menu/Set. When you finish setting an option, the LCD  
shows ACCEPTED.  
On-Screen Programming 3 - 2  
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Press the Menu numbers.  
(ex. Press 1, 2 for Date/Time)  
OR—  
to  
exit  
to select  
to select  
Options  
to accept  
Main  
Menu  
Menu  
Selections  
Descriptions  
Page  
1.TONE/PULSE TONE  
(not  
Selects the dialling mode. 4-5  
PULSE  
available in  
New  
Zealand)  
2.DATE/TIME  
Puts the date and time on 4-1  
the LCD and in the  
headings of faxes you  
send.  
3.STATION  
ID  
Program your name, fax  
number to appear on  
each page you fax.  
4.BEEPER  
OFF  
LOW  
HIGH  
Adjust the volume level of 4-4  
the beeps that sound  
when you press a key, an  
error occurs or a  
document is sent or  
received.  
5.PBX  
ON  
OFF  
Turn on if PABX (Private 4-5  
Automatic Branch  
Exchange) is connected  
to your machine.  
(Australia  
and New  
Zealand  
only)  
1.RING  
DELAY  
FAX-817/827 Sets the number of rings 5-2  
02-10  
(example for  
Australia)  
before your fax machine  
answers in FAX/TEL,  
FAX ONLY or TAD  
(Message Centre for  
FAX-837MC) mode.  
On FAX-837MC, you can  
set Toll Saver feature.  
FAX-837MC  
RING DELAY  
TOLL SAVER  
2.F/T RING 20-55(20)  
Sets the time for  
“FAX/TEL pseudo-ring”  
in FAX/TEL (F/T) Mode.  
TIME  
(for New  
Zealand)  
20-70(20)  
3.FAX  
DETECT  
ON  
SEMI  
OFF  
Receive fax messages  
without pressing the  
Fax Start key.  
The factory setting (option) is shown in bold.  
3 - 3 On-Screen Programming  
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Press the Menu numbers.  
(ex. Press 1, 2 for Date/Time)  
OR—  
to  
exit  
to select  
to select  
to accept  
Main  
Menu  
Menu  
Selections  
Options  
Descriptions  
Page  
4.REMOTE  
CODE  
ON  
(
You can answer calls at  
an external or extension  
phone and use codes to  
turn the fax machine on  
or off. You can also  
transfer a voice call from  
your cordless phone to  
your fax machine. You  
can personalize these  
codes.  
51, #51,  
81)  
(
91, #91,  
81 for New  
Zealand)  
OFF  
5.AUTO  
ON  
Reducessize of incoming 5-4  
faxes.  
REDUCTION OFF  
6.MEM.  
RECEIVE  
ON  
OFF  
Automatically stores any  
incoming faxes in its  
memory if it runs out of  
paper.  
7.POLLING  
RX  
STANDARD  
SECURE  
TIMER  
Sets up your fax machine 5-8  
to poll another fax  
machine.  
1.COVERPG  
SETUP  
(FAX-827/  
NEXT FAX ONLY Automatically sends a  
ON  
OFF  
programmable cover  
page or prints a sample  
837MC only) PRINT SAMPLE coverpage.  
2.COVERPAGE  
NOTE  
(FAX-827/  
837MC only)  
Program a customized  
message for fax cover  
page.  
3.CONTRAST AUTO  
Change the lightness or  
darkness of a fax you are  
sending.  
LIGHT  
DARK  
4.RESOLUTION STANDARD  
FINE  
Allows you to change  
resolutions page by  
page.  
S.FINE  
PHOTO  
5.OVERSEAS ON  
If you are having difficulty 6-8  
sending faxes overseas,  
set this to on.  
MODE  
OFF  
6.CALL  
ON  
OFF  
You can send a fax, then 6-9  
speak or print a sample  
RESERVE  
(FAX-827/  
PRINT SAMPLE call back message.  
837MC only)  
The factory setting (option) is shown in bold.  
On-Screen Programming 3 - 4  
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Press the Menu numbers.  
(ex. Press 1, 2 for Date/Time)  
OR—  
to  
exit  
to select  
to select  
Options  
to accept  
Main  
Menu  
Menu  
Selections  
Descriptions  
Page  
7.DELAYED  
FAX  
Set the time of day in 24 6-10  
hour format that the  
delayed faxes will be  
sent.  
8.POLLED TX STANDARD  
SECURE  
Set up your fax machine 6-11  
with a document to be  
retrieved by another fax  
machine.  
9.MEMORY TX NEXT FAX ONLY You can send faxes from  
ON  
OFF  
memory.  
Cancel a delayed fax or  
polling job.  
Send a fax now, even if  
you have your fax  
machine set to send a fax  
later, or if you have it set  
for Polling.  
1.ONE-TOUCH  
Stores One-Touch Dial  
numbers, so you can dial  
by pressing one key.  
DIAL  
2.SPEED-DIAL  
Stores Speed-Dial  
numbers, so you can dial  
by pressing a few keys.  
3.SETUP  
GROUPS  
Sets up a Group number 7-4  
for broadcasting.  
1.XMIT  
ON  
OFF  
Initial setup for  
REPORT  
TransmissionVerification  
Report and Fax Journal  
period.  
2.JOURNAL  
PERIOD  
EVERY 30 FAXES  
EVERY 6 HOURS  
EVERY 12 HOURS  
EVERY 24 HOURS  
EVERY 2 DAYS  
EVERY 7 DAYS  
OFF  
The factory setting (option) is shown in bold.  
3 - 5 On-Screen Programming  
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Press the Menu numbers.  
(ex. Press 1, 2 for Date/Time)  
OR—  
to  
exit  
to select  
to select  
Options  
to accept  
Main  
Menu  
Menu  
Selections  
Descriptions  
Page  
1.FORWARD/ OFF  
Sets the fax machine to  
STORE  
FAX FORWARD forward fax messages or  
FAX STORAGE to store incoming faxes in  
the memory so you can  
retrieve them while you  
are away from your fax  
machine.  
2.REMOTE  
---  
You must set your own  
code for Remote  
Retrieval.  
ACCESS  
3.PRINT  
DOCUMENT  
Print incoming faxes  
stored in the memory.  
1.VOICE  
STORE  
ON  
EXT  
OFF  
Sets the fax machine to  
store incoming voice  
messages.  
2.FORWARD/ OFF  
Sets the fax machine to  
STORE  
FAX FORWARD forward fax messages, to  
FAX STORAGE store incoming faxes in  
the memory so you can  
retrieve them while you  
are away from your fax  
machine.  
3.BACKUP  
PRINT  
ON  
OFF  
Automatically prints a  
copy of faxes received  
into memory.  
4.OGM  
5.ICM  
MSG CTR OGM Play/Record or erase the 9-3  
FAX/TEL OGM outgoing message.  
20-60 SEC  
Select the maximum  
length of incoming  
messages.  
MAX.TIME (30)  
6.ICM REC. ON  
Allows you to turn the  
speaker volume for voice  
messages as they come  
in on or off.  
MONITR  
OFF  
7.REMOTE  
---  
You must set your own  
code for Remote  
Retrieval.  
ACCESS  
The factory setting (option) is shown in bold.  
On-Screen Programming 3 - 6  
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Press the Menu numbers.  
(ex. Press 1, 2 for Date/Time)  
OR—  
to  
exit  
to select  
to select  
to accept  
Main  
Menu  
Menu  
Options  
SIGNAL  
MELODY1  
MELODY2  
MELODY3  
MELODY4  
Descriptions  
Page  
Selections  
1.RING  
PATTERN  
Selects ring pattern.  
2.MUSIC ON OFF  
Select the melody type or 4-6  
turn the hold music off.  
HOLD  
MELODY1  
MELODY2  
MELODY3  
MELODY4  
3.MELODY  
ALARM  
OFF  
ON  
Set the machine to alarm 4-6  
the melody later —OR—  
select the music type for  
melody alarm.  
(SIGNAL  
MELODY1  
MELODY2  
MELODY3  
MELODY4)  
1.TX LOCK  
Prohibits most functions 6-13  
except receiving faxes.  
2.COMPATIBILITY NORMAL  
BASIC  
If interference on your  
phone line interrupts your  
faxes, try the ‘BASIC’  
setting.  
3.CALLER ID DISPLAY ID View and dial back, or  
PRINT REPORT print a list of the last 30  
Caller IDs stored in  
memory.  
4.DISTINCTIVE ON  
OFF  
The telephone  
company's Distinctive  
Ring allows you to have a  
voice number and fax  
number on the one phone  
line.  
4.FAXABILITY ON  
If you have FaxAbility  
from Telecom, you can  
use this function to store  
the ringing pattern of your  
fax number. And if you  
set it to ON, you should  
use the registered  
(New  
OFF  
Zealand  
only)  
number as a fax number  
only.  
The factory setting (option) is shown in bold.  
3 - 7 On-Screen Programming  
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Initial Setup  
4
Getting started  
Setting the Date and Time  
When the fax machine is not in use, it will display the date and time.  
If you set up the Station ID, the date and time displayed by your fax  
machine will be printed on every fax you send. If there is a power  
failure, you may have to reset the date and time.  
1
2
Press Menu/Set, 1, 2.  
2.DATE/TIME  
Enter the last two digits of the  
year.  
Press Menu/Set.  
3
4
5
6
Enter two digits for the month.  
Press Menu/Set.  
(For example, enter 09 for September, or 10 for October.)  
Enter two digits for the day.  
Press Menu/Set.  
(For example, enter 06.)  
Enter the time in 24-Hour format.  
Press Menu/Set.  
(For example, enter 15:25 for 3:25 P.M.)  
Press Stop/Exit.  
The LCD now shows the date and time whenever the fax  
machine is in Standby mode.  
Initial Setup 4 - 1  
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Setting the Station ID  
You should store your name or company name and fax number so  
they print on all fax pages that you send. The telephone number  
will appear only on cover pages and call back messages.  
It is important that you enter the fax and telephone numbers in the  
internationally standardised format, i.e. in accordance with the  
following strict sequence:  
The “+” (plus) character (by pressing  
key)  
Your Country Code  
(e.g. "61" for Australia, "64" for New Zealand)  
Your local area code minus any leading “0”  
A space  
Your number on the local exchange, using spaces to aid  
readability as appropriate.  
1
2
Press Menu/Set, 1, 3.  
3.STATION ID  
Enter your fax number (up to  
20 digits).  
Press Menu/Set.  
You must enter a fax number to continue (up to 20 digits).  
If you do not enter a fax number, you cannot enter any more  
information.  
You can not enter a hyphen.  
3
4
Enter your telephone number (up to 20 digits).  
Press Menu/Set.  
Use the dial pad to enter your name (up to 20 characters).  
Press Menu/Set.  
Press Stop/Exit.  
5
The LCD will show the date and time.  
If the Station ID has already been programed, the Station ID  
will ask you to press 1 to make a change or 2 to exit without  
changing the setting.  
4 - 2 Initial Setup  
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Entering text  
When you are setting certain menu selections, such as the Station  
ID, you may need to type text into the fax machine. Most number  
keys have three or four letters printed on them. The keys for 0, #  
and  
do not have printed letters because they are used for  
special characters.  
By pressing the appropriate dial pad key repeatedly, you can  
access the character you want.  
Press  
Key  
one  
time  
two  
times  
three  
times  
four  
times  
five  
times  
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
A
D
G
J
L
M
P
T
O
R
V
Y
M
7
T
9
W
Inserting spaces  
To enter a space in the fax number, press  
numbers. To enter a space in the name, press  
characters.  
once between  
twice between  
Making corrections  
If you entered a letter incorrectly and want to change it, press  
to  
move the cursor under the incorrect character. Then press  
Stop/Exit. All the letters above and to the right of the cursor will be  
deleted. Re-enter the correct characters. You can also back up and  
type over incorrect letters.  
Repeating letters  
If you need to enter a character that is on the same key as the  
previous character, press  
you press the key again.  
to move the cursor to the right before  
Special characters and symbols  
Press , # or 0, and then press  
or  
to move the cursor under  
the special character or symbol you want. Then press Menu/Set to  
select it.  
Press  
for  
for  
for  
(space) ! " # $ % & ’ ( )  
: ; < = > ? @ [ ] ^ _  
Ä Ë Ö Ü À Ç È É 0  
+ , - . /  
Press #  
Press 0  
Initial Setup 4 - 3  
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Setting the Beeper Volume  
You can change the beeper volume. The default (factory) setting is  
LOW. When the beeper is on, the fax machine will beep when you  
press a key, make a mistake or after you send or receive a fax.  
1
2
3
Press Menu/Set, 1, 4.  
(LOW, HIGHor OFF)  
4.BEEPER  
Press or to select your option.  
Press Menu/Set.  
Press Stop/Exit.  
Setting the Speaker Volume  
You can adjust the speaker volume.  
1
2
For FAX-817/827, lift the handset and press Hook.  
For FAX- 837MC, press Speaker Phone.  
Press  
or  
to adjust the volume level.  
The LCD shows the setting you are choosing. Each key press  
changes the volume to the next setting. The new setting will  
remain until you change it again.  
3
For FAX-817/827, press Hook.  
For FAX- 837MC, press Speaker Phone.  
(FAX-837MC only)  
You can adjust the speaker volume using  
or  
while you are listening to your OGM (Outgoing Message)  
and ICMs (Incoming Messages).  
If you turn Incoming Recording Monitor to OFF(Menu/Set,  
8, 6) the Speaker for screening calls will be disabled and  
you won’t hear callers leaving messages. The volume for  
other operations can still be controlled using  
or  
.
Setting the Ring Volume  
You can turn the ring off or you can select a ring volume level when  
your machine is idle (not being used).  
Press  
or  
to adjust the volume level. Every time you  
press these keys, the fax machine will ring so you can hear the  
active setting as the LCD shows it. The volume changes with each  
key press. The new setting will stay until you change it again.  
4 - 4 Initial Setup  
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Setting PABX (Australia and New Zealand only)  
If your machine is connected to a PABX system, set PBX:ON. If not,  
set OFF.  
1
2
Press Menu/Set, 1, 5. The  
screen displays  
PBX:OFF  
SELECT  
& SET  
Press or to select ON, (or  
OFF).  
Press Menu/Set.  
Press Stop/Exit.  
3
PABX and TRANSFER  
The fax machine is initially set to be connected with PSTN (Public  
Switched Telephone Network) lines. However, many offices use a  
central telephone system or Private Automatic Branch Exchange  
(PABX). It is not guaranteed that the unit will operate properly  
under all circumstances with a PBX. Any cases of difficulty should  
be reported first to the company that handles your PBX. If all  
incoming calls will be answered by a switchboard operator, it is  
recommended that the Receive Mode be set to MANUAL. All  
incoming calls should initially be regarded as telephone calls. The  
fax machine’s recall feature supports timed break recall only  
(TBR). TBR will work with most PABX systems allowing you to gain  
access to an outside line (for Australia and New Zealand only), or  
transfer calls to another extension. The feature works when the  
Recall key is pressed.  
You can program an Recall keypress as part of a number  
stored in a One-Touch or Speed-Dial location. When  
programming the One-Touch or Speed-Dial number  
(Menu/Set, 6, 1 or 6, 2) press Recall first (the screen displays  
“!”), then enter the telephone number. If you do this, you do  
not need to press Recall each time before you dial using a  
One-Touch or Speed-Dial location. (See One-Touch dialling  
However, if PABX is set to OFF, you can’t use the One-Touch  
or Speed-Dial number that an Recall keypress is  
programmed into.  
Setting Tone or Pulse dialling mode  
(Not available for New Zealand)  
Your fax machine comes set for Tone dialling service  
(multi-frequency). If you have Pulse dialling service (rotary), you  
need to change the dialling mode.  
1
2
Press Menu/Set, 1, 1.  
1.TONE/PULSE  
Press or to select PULSE  
(or TONE).  
Press Menu/Set.  
Press Stop/Exit.  
3
Initial Setup 4 - 5  
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Melody Settings (FAX-837MC only)  
Setting the Ring Pattern  
You can select a ring pattern from signal (regular ring pattern) or 4  
types of melody.  
The default setting is SIGNAL.  
1
2
Press Menu/Set, 9, 1.  
Press or to select  
SIGNAL, MELODY1, MELODY2, MELODY3or MELODY4and  
press Menu/Set.  
1.RING PATTERN  
3
Press Stop/Exit.  
You can select a melody for the initial ring only. The F/T  
pseudo-ring will stay the same.  
Setting the Music on Hold  
You can select the music on hold. You can also set the music to  
OFF.  
1
2
Press Menu/Set, 9, 2.  
Press or to select MELODY1, MELODY2, MELODY3or  
MELODY4or OFF.  
3
4
Press Menu/Set.  
Press Stop/Exit.  
Setting the Melody Alarm  
You can ring the melody at the setting time.  
Also, you can select the alarm sound from a signal or 4 types of  
melody.  
1
2
Press Menu/Set, 9, 3.  
3.MELODY ALARM  
Press or to select ON(or  
OFF) and press Menu/Set.  
If you select OFF, go to Step 5.  
3
4
Enter the time in 24-hour  
format you want to set the  
alarm and press Menu/Set.  
SET TIME=10:15  
MELODY1  
Press or to select  
SIGNAL, MELODY1, MELODY2,  
MELODY3or MELODY4and  
press Menu/Set.  
5
Press Stop/Exit.  
During the Melody Alarm waiting, the screen displays  
ALARM WAITING.  
Once the melody rings on the time you set, the Melody Alarm  
setting returns to OFF.  
If the time you set comes during the another operation, the  
Melody Alarm rings after they are finished.  
4 - 6 Initial Setup  
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Setup Receive  
5
Basic receiving operations  
Choosing the Receive Mode  
There are four different Receive Modes for the fax machine. You  
can choose the mode that best suits your needs.  
LCD  
How it works  
When to use it  
FAX ONLY  
(automatic  
receive)  
The fax machine  
automatically  
answers every call  
as a fax.  
For dedicated fax lines.  
FAX/TEL*  
(fax and  
telephone)  
The fax machine  
controls the line and receive lots of fax messages and few  
automatically telephone calls. You cannot have an  
Use this mode if you expect to  
answers every call. answering machine on the same  
If the call is a fax it line, even if it is on a separate wall  
will receive the fax. socket/phone socket on the same  
If the call is not a fax line.  
it will ring  
(pseudo/double  
ring) for you to pick  
up the call.  
TAD:ANSWER MACH. The external  
Use this mode if you have connected  
(with an  
answering machine an external answering machine to  
(TAD)automatically your machine.  
answers every call. The TAD setting works only with an  
Voice messages  
external  
answering  
machine)  
external answering machine. Ring  
Delay and F/T Ring Time do not  
(FAX-817/827) are stored on the  
external TAD. Fax work in this setting.  
messages are  
printed.  
MANUAL  
(manual  
receive)  
You control the  
phone line and  
Use this mode if you do not receive  
many fax messages.  
must answer every If you answer and hear fax tones,  
call yourself.  
wait until the fax machine takes over  
the call, then hang up. (See Fax  
MC:MSG CTR The fax machine  
(FAX-837MC automatically  
Use this mode to record voice or fax  
messages into the machine’s  
only)  
answers every call. memory. (See Message Centre on  
The messages are page 9-1.)  
stored in order on a  
first come first  
served basis.  
ON  
* In FAX/TELmode you must set the RING DELAYand  
F/T RING TIME. If you have extension phones on the line, keep  
the RING DELAYset to 4 rings.  
Setup Receive 5 - 1  
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Current Receive Mode  
MNL: MANUAL  
FAX: FAX ONLY  
F/T: FAX/TEL  
TAD:ANSWER MACH.  
09/06 15:25 FAX  
(FAX-817/827)  
MC:MSG CTR  
(FAX-837MC only)  
To select or change your Receive Mode  
1
Press Receive Mode.  
The LCD shows your current selection.  
The options on FAX-817/827  
are:  
FAX ONLY  
FAX/TEL  
TAD:ANSWER MACH.  
MANUAL  
The options on FAX-837MC  
are:  
FAX ONLY  
FAX/TEL  
MANUAL  
Or, if TAD Mode is switched  
ONby pressing  
(Digital  
TAD button), it overrides your  
Receive Mode setting, so the  
display shows:  
MC:MSG CTR  
2
Continue to press Receive Mode until your new selection  
appears. After 2 seconds, the screen returns to the date and  
time display, along with your new Receive Mode setting.  
If you are changing the Receive Mode while in another  
operation, the screen returns to the current operation display.  
Setting the Ring Delay  
The Ring Delay sets the number of times the fax machine rings  
before it answers in FAX ONLYor FAX/TELand MC:MSG CTR  
modes. (FAX-837MC only)  
1
Press Menu/Set, 2, 1.  
If you have a FAX-817/827, go to Step 3.  
Press or to select RING DELAY, and press Menu/Set.  
2
3
Press or to select how many times the line rings before  
the machine answers, and press Menu/Set.  
4
Press Stop/Exit.  
(FAX-837MC only)  
Toll Saver must be OFFto use the Ring Delay setting.  
With Ring Delay set to 2 rings, the fax machine will ring  
twice and extention phones may ring 4-5 times before the  
fax machine answer the call. (Fax machine begins ringing  
on the third ring.)  
5 - 2 Setup Receive  
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Setting the F/T Ring Time (FAX/TEL mode only)  
If you set the Receive Mode to FAX/TEL, you’ll need to decide how  
long the fax machine will signal you with its special  
pseudo/double-ring when you have a voice call. (If it’s a fax call, the  
fax machine prints the fax.) This pseudo double ringing happens  
after the initial ringing from the phone company. Only the fax  
machine rings and no other phones on the same line will ring with  
the special pseudo/double-ring. However, you can still answer the  
call on any extension phone (in a separate phone socket) on the  
same line as the fax machine. (See Operation from extension  
1
2
Press Menu/Set, 2, 2.  
2.F/T RING TIME  
Press or to select how  
long the fax machine will ring to alert you that you have a voice  
call (20, 30, 40 or 70 seconds) (20, 30, 40 or 55 for New  
Zealand).  
Press Menu/Set.  
Press Stop/Exit.  
3
Even if the caller hangs up during the pseudo/double-ringing,  
the fax machine will continue to ring for the set time.  
Recording the Fax/Tel Outgoing Announcement  
(FAX/TEL OGM) (FAX-837MC only)  
This is the announcement played by your machine (not an external  
TAD) when someone calls and your machine is set to FAX/TEL  
receive mode. Although callers hear your announcement, they  
cannot leave a message.  
1
2
3
Press Menu/Set, 8, 4.  
Press or to select FAX/TEL OGM, and press Menu/Set.  
Press or to select RECORD MSGand press Menu/Set,  
then pick up the handset to record a message (up to 20  
seconds).  
4
5
Replace the handset. Your announcement is played.  
Press Stop/Exit.  
It is not necessary to have an outgoing message. The F/T  
mode will work fine without one. It is only to help the caller  
understand the status of your machine. (See Erasing the  
Outgoing Message (OGM) on page 9-3 for directions to erase  
the announcement.)  
For example, you can leave a message that says:  
“Hello, please wait, we are trying to connect you. If you wish to  
send a fax, please wait until you hear a fax tone and press the Start  
key, or, press  
the Start key.”  
5 1 (your three-digit fax receive code) and press  
Setup Receive 5 - 3  
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Fax Detect  
When you use this feature, you don’t have to press Fax Start or the  
Fax Receive Code  
5 1 ( 9 1 for New Zealand) when you  
answer a fax call and hear calling beeps. Just hold the handset and  
wait a few seconds. Selecting ONallows the fax machine to receive  
fax calls automatically, even if you lift the machine’s handset or the  
handset of an extension or external phone. When you see  
RECEIVEon the LCD or when you hear “chirps” through the  
handset of an extension phone connected to another wall  
socket/phone socket, just replace the handset and the fax machine  
will do the rest. SEMIlets the fax machine receive the fax only if  
you’ve answered it at the fax machine.  
If you have set this feature to FAX DETECT:ON, but your  
machine does not automatically connect a fax call when  
you lift an external or extension phone handset, press the  
Fax Receive Code  
5 1 ( 9 1 for New Zealand). At the  
machine lift the handset and then press Fax Start.  
If you send faxes from a computer on the same phone line  
and the machine intercepts them, set this feature to  
FAX DETECT:OFF. (We do not recommend having a PC  
plus fax on the same line.)  
Selecting FAX DETECT:OFFmeans you’ll have to activate  
the machine yourself by pressing Fax Start.  
OR—  
Press  
5 1 ( 9 1 for New Zealand) on the external or  
extension phone if you are not at your machine.  
1
2
Press Menu/Set, 2, 3.  
Use or to select ON, SEMI  
or OFF.  
3.FAX DETECT  
Press Menu/Set.  
Press Stop/Exit.  
3
Printing a reduced incoming fax (Auto Reduction)  
If you choose ON, the fax machine automatically reduces an  
incoming fax to fit on one page of A4 size paper, regardless of the  
paper size of the document.  
1
2
Press Menu/Set, 2, 5.  
5.AUTO REDUCTION  
Use or to select ON(or  
OFF).  
Press Menu/Set.  
Press Stop/Exit.  
3
If you receive faxes that are split on two pages, turn on this  
setting. If the document is too long, however, the fax  
machine may print it on two pages.  
When Auto Reduction is turned on and an incoming  
document is smaller than your paper, no reduction will take  
place, and you will get the same size as the sender’s  
document.  
5 - 4 Setup Receive  
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Reception into memory  
As soon as the paper tray becomes empty during fax reception, the  
screen will display CHECK PAPER; please put some paper in the  
If the Memory Receive is set to ON at this time…  
If sufficient memory is available, the current fax reception will  
continue. Subsequent incoming faxes will also be stored into  
memory until the memory becomes full, following which no further  
incoming fax calls will be answered automatically. To print all the  
faxes stored in memory, insert paper into the paper tray.  
If the Memory Receive is set to OFF at this time…  
If sufficient memory is available, the current fax reception will  
continue and remaining pages will be stored in memory, subject to  
available memory. Subsequent incoming faxes will not be  
answered automatically until fresh paper is put in the paper tray.  
1
2
Press Menu/Set, 2, 6.  
6.MEM.RECEIVE  
Use or to select ON(or  
OFF).  
Press Menu/Set.  
Press Stop/Exit.  
3
Receiving a fax at the end of a conversation  
At the end of a conversation you can ask the other party to fax you  
information before you both hang up.  
1
Ask the other party to place the document in their machine  
and to press Start. Tell the other party to wait until the fax  
machine sends receiving tones (chirps) before hanging up.  
2
When you hear the other machine’s CNG tones (beeps),  
press Fax Start.  
The LCD shows:  
RECEIVE  
3
Replace the handset.  
Setup Receive 5 - 5  
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Advanced receiving operations  
Operation from extension telephones  
If you answer a fax call on an extension telephone, or an external  
telephone into the correct socket on the machine, you can make  
the fax machine take the call by using the Fax Receive Code.  
When you press the Fax Receive Code  
5 1 ( 9 1 for New  
Zealand), the fax machine starts to receive a fax. (See Fax Detect  
If the fax machine answers a voice call and pseudo/double-rings  
for you to take over, use the Telephone Answer Code # 5 1 (# 9 1  
for New Zealand) to take the call at an extension phone.  
5-3.)  
If you answer a call and no one is on the line, you should assume  
that you’re receiving a manual fax.  
At an extension phone (on a separate telephone wall socket),  
press  
5 1 ( 9 1 for New Zealand), wait for fax-receiving  
tones (chirps), and then hang up.  
At an external phone (connected to the correct socket on the  
machine), press  
5 1 ( 9 1 for New Zealand) and wait for  
the phone to be disconnected before you hang up (the LCD  
shows RECEIVE).  
Your caller will have to press the Start key to send the fax.  
For FAX/TEL mode only  
When the fax machine is in FAX/TEL mode, it will use the F/T Ring  
Time (pseudo/double-ringing) to alert you to pick up a voice call.  
If you’re at an extension or external phone, you’ll need to lift the  
handset during the F/T Ring Time and then press # 5 1 (# 9 1 for  
New Zealand) between the double rings. If no one is on the line, or  
if someone wants to send you a fax, send the call back to the fax  
machine by pressing  
5 1 ( 9 1 for New Zealand).  
Remote Call Transfer  
In order to use this feature, you should first set REMOTE CODEto  
You can use the Remote Call Transfer feature to transfer a voice  
call received on a remote cordless phone externally connected to  
1-8.) You can transfer an incoming voice call to your fax machine,  
but you cannot transfer a call from your fax machine to your  
cordless phone.  
5 - 6 Setup Receive  
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To transfer a telephone call to the fax machine  
When you pick up the voice call at the remote cordless phone and  
would like to transfer it to the fax machine,  
1
2
3
Press DECT Activation Voice Code  
phone.  
8 1 at remote cordless  
The fax machine rings (pseudo-ring same as current F/T ring)  
and the display shows “PICK UP PHONE”.  
Pick up the handset and press Hook (FAX-817/827).  
OR—  
Just press Speaker Phone (FAX-837MC only) at the fax  
machine in order to transfer the voice call to the fax machine.  
Don’t hang up the call from the cordless phone until the voice  
call has been transferred to the fax machine. You will know  
when this is because you will no longer be able to hear or talk  
to the caller via the cordless phone. If you do not wait until this  
point before hanging up from the cordless phone, the call will  
be lost.  
If nobody answers at the fax machine, pseudo-ringing stops after  
30 seconds. In that case, it may still be possible to speak with the  
caller from the cordless phone. Speech between the fax machine  
and the cordless phone (as with an intercom system) is not  
possible.  
Changing the remote codes  
Remote Codes might not work with some telephone systems. The  
preset Fax Receive Code is  
preset Telephone Answer Code is # 5 1 (# 9 1 for New Zealand).  
The preset Activation Voice Code 8 1.  
5 1 ( 9 1 for New Zealand). The  
If you are always disconnected when accessing your external  
TAD remotely, try changing the Fax Receive Code,  
Telephone Answer Code, or Activation Voice Code to other  
three-digit codes using numbers 0-9,  
or #.  
1
2
Press Menu/Set, 2, 4.  
4.REMOTE CODE  
Press or to select ON(or  
OFF).  
Press Menu/Set.  
3
4
5
6
Enter the new Fax Receive Code.  
Press Menu/Set.  
Enter the new Telephone Answer Code.  
Press Menu/Set.  
Enter the new Activation Voice Code.  
Press Menu/Set.  
Press Stop/Exit.  
Setup Receive 5 - 7  
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Printing a fax from the memory (FAX-817/827)  
If you have selected FAX Forwarding or Fax Storage (Menu/Set,  
8, 1) you can still print a fax from the memory when you are at the  
1
2
3
Press Menu/Set, 8, 3.  
Press Fax Start.  
3.PRINT DOCUMENT  
After printing has finished, press Stop/Exit.  
Polling  
Polling is the process of retrieving faxes from another fax machine.  
You can use the fax machine to ‘poll’ other machines, or you can  
have someone poll the fax machine.  
Everyone who is involved in Polling needs to set up their fax  
machines for Polling. When someone polls the fax machine to  
receive a fax, they pay for the call. If you poll someone’s fax  
machine to receive a fax, you pay for the call.  
Some fax machines do not respond to the Polling feature.  
Secure Polling  
Secure Polling is a way to keep your documents and others from  
falling into the wrong hands while the machine is set up for polling.  
You can use Secure Polling only with another Brother fax machine.  
Anyone who polls to receive a fax must enter the polling secure  
code.  
Setting up Polling Receive (Standard)  
Polling Receive is when you call another fax machine to receive a  
fax from it.  
1
2
Press Menu/Set, 2, 7.  
7.POLLING RX  
Press or to select  
STANDARD.  
Press Menu/Set.  
3
Enter the fax number you are polling.  
Press Fax Start.  
Setup for Polling Receive with Secure Code  
You need to make sure you are using the same secure code as the  
other party.  
1
2
Press Menu/Set, 2, 7.  
Press or to select SECURE.  
Press Menu/Set.  
3
Enter a four-digit secure code.  
This is the same as the security code of the fax machine you  
are polling.  
4
5
6
Press Menu/Set.  
Enter the fax number you are polling.  
Press Fax Start.  
5 - 8 Setup Receive  
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Setup Delayed Polling Receive  
You can set the machine to begin Polling Receive at a later time.  
1
2
Press Menu/Set, 2, 7.  
Press or to select TIMER.  
Press Menu/Set.  
3
4
The screen prompts you to enter the time you want to begin  
polling.  
Enter the time (in 24-hour format) you want to begin polling.  
For example, enter 21:45 for 9:45 PM.  
Press Menu/Set.  
5
6
7
Enter the fax number you are polling.  
Press Fax Start.  
The machine makes the polling call at the time you entered.  
If the other fax machine that you are calling has not been  
set-up for Polling, you will receive message  
CONNECTION FAIL.  
You can set up only one Delayed Polling.  
Sequential Polling  
The machine can request documents from several fax units in a  
single operation. You just specify several destinations in Step 4.  
Afterwards, a Sequential Polling Report will be printed.  
1
2
Press Menu/Set, 2, 7.  
7.POLLING RX  
Press or to choose  
STANDARD, SECUREor  
TIMER.  
POLLING:STANDARD  
Press Menu/Set when the screen displays the setting you  
want.  
3
4
If you selected STANDARD, go to Step 4.  
If you selected SECURE, enter a four-digit number and  
press Menu/Set, and then go to Step 4.  
If you did not enter the correct secure code, you will  
receive the following message DISCONNECTED.  
If you selected TIMER, enter the time (in 24-hour format)  
you want to begin polling and press Menu/Set, and then  
go to Step 4.  
Specify the destination fax machines, which you wish to poll  
by using One-Touch, Speed-Dial, Search or a Group. For  
example, for One-Touch 3 and Speed-Dial location 09, press  
One-Touch Dial key 3, Search/Mute, # and 09. (See How to  
5
6
Press Fax Start.  
The machine polls each number or group number in turn for a  
document.  
Setup Receive 5 - 9  
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Telephone Services  
Your fax machine supports the Caller ID telephone services  
offered by some telephone companies.  
Caller ID (Caller IDentification)  
(Not available for some countries)  
Caller ID is a telephone service that allows the subscriber to see a  
display of the caller’s phone number as the telephone rings. It is a  
fast way to screen your calls. You can respond quickly to calls you  
missed, because Caller IDs are received and stored in your  
machine’s memory. In addition to the standard Caller ID features,  
you can select a Caller ID and have your machine dial the number  
for you.  
You will need to speak to your telephone company if you  
want to apply for the Caller ID Service.  
To PABX Users:  
Calling line identification signals are not generally  
delivered to your Brother fax machine if it is connected  
behind a private automatic branch exchange (PABX)  
system or other call routing device.  
Advantages of Caller ID  
For Business  
All businesses profit from a quicker response to customer calls.  
At Home  
Residential customers can protect themselves from unwanted  
calls by seeing the callers name or number before they answer.  
5 - 10 Setup Receive  
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How Does the Caller ID Work?  
The Caller ID Appears on the Display When Your  
Telephone Rings  
As your telephone rings, the screen displays the caller’s phone  
number. If the caller’s name is stored in your machine as a  
Speed-Dial, or One-Touch dial, the caller’s name will be displayed.  
Once you pick up the handset, the caller’s ID disappears.  
If # UNAVAILABLEappears on the display, it means that  
the call came from outside your caller ID service area or  
from a public phone.  
If # WITHHELDappears on the display, it means the caller  
intentionally blocked the transmission of his/her ID.  
If no caller ID was transmitted to your fax machine,  
PICK UP PHONEwill remain on the display.  
The Caller ID is Stored in Your Machine’s Memory  
The machine can store a maximum of the last 30 incoming caller  
IDs in the memory, along with the time and date of reception. The  
31st call will cause the oldest ID to be erased.  
The Caller ID information stored in the memory can be used for the  
following.  
Selecting a Caller ID from the Memory for Call Reply.  
You can scroll through the Caller IDs on the display and select  
one for your machine to dial. (See Selecting a Caller ID from the  
Printing the Caller ID List.  
You can review calls you received by checking the Caller IDs in  
memory. This report will list the Date, Time, Phone Number  
(Caller ID), and type of call (Comment).  
Please set up the number of rings to more than 02in the Ring  
use the Caller ID. If you set up the number of rings to 01, you  
cannot receive the Caller ID.  
Setup Receive 5 - 11  
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Selecting a Caller ID from the Memory for Call Reply  
You can display the caller IDs currently stored in the memory and  
select the number of the caller you want your machine to dial. Call  
Reply is a convenient feature whereby your Brother fax can dial  
back a voice/fax call “on-hook” to the opposite party associated  
with a Caller ID number which has been captured into memory.  
This saves you from having to copy and dial back to that number  
manually.  
1
2
Press Menu/Set, 0, 3.  
Press or to select  
DISPLAY ID, and press  
Menu/Set.  
DISPLAY ID  
The caller ID of the last call will appear on the display. If no ID  
is stored, the beeper will sound and NO CALLER IDwill  
appear on the display.  
3
Press or to scroll through the Caller IDs in the memory,  
and press Menu/Set to automatically dial the Caller ID  
number. Wait until the screen prompts you to press the  
Fax Start key.  
4
5
Press Fax Start.  
DIALLING  
If you wish to send a fax, insert  
a document into the ADF.  
TELEPHONE  
Then press Fax Start.  
To cancel the Call Reply (for example, when you selected the  
Wrong Caller ID), simply press Stop/Exit and begin again; the  
Caller ID will not be lost.  
5 - 12 Setup Receive  
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To Activate Certain Network Services When Using Call  
Reply  
You may wish (in order to activate certain network services),  
to insert a special prefix to be dialled in front of the Caller ID  
number when using the Call Reply feature.  
For example, - Your outgoing Caller ID withheld  
The required prefix, typically three to six digits (including # and  
symbols) in length, may be inserted after displaying the desired  
Caller ID in step 3 on the previous page. (You can enter the prefix  
up to 20 digits on the machine.) The complete number string  
including the prefix will then be dialled by pressing Fax Start.  
Select the desired Caller ID, wait 2  
25)09/11 15:25  
seconds until you see the date and  
time the Caller ID was received.  
DIAL:PRESS START  
Enter the prefix by using number  
keys up to 20 digits.  
The display will be cleared when you press any of the number  
keys.  
To cancel the prefix (such as when you entered the wrong  
number), simply press Stop/Exit.  
The display will return to the desired Caller ID you selected.  
If you press Stop/Exit again, the machine will return to the  
current date and time display. You are no longer in the call reply  
mode.  
Any problems or queries in using network services should be  
raised in the first instance with your phone company.  
With Call Reply, automatic redial does not function in cases  
where the called party is busy or doesn’t answer.  
Clearing the Caller ID Stored in Memory  
(FAX-837MC only)  
For the effective use of the memory, it is recommended that you  
should clear the Caller ID stored into memory by pressing Erase  
when the screen displays the number.  
Printing Caller ID List  
1
2
3
Press Menu/Set, 0, 3.  
Press or to select PRINT REPORT, and press Menu/Set.  
Press Stop/Exit.  
Do you have Voice Mail?  
If you have Voice Mail on the phone line that you will install your  
new fax on, there is a strong possibility that Voice Mail and the fax  
will conflict with each other while receiving incoming calls.  
However, the Distinctive Ring feature allows you to use more  
than one number on your line, so both Voice Mail and the fax  
can work together without any problems. If each one has a  
separate phone number, neither will interfere with the other's  
operations.  
If you decide to get the Distinctive Ring service from the telephone  
company, you will need to follow the directions below to 'register'  
the new Distinctive Ring pattern they give you. This is so your fax  
can recognize its incoming calls.  
Setup Receive 5 - 13  
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Telephone Service for Australia  
(Telstra® FaxStream® Duet®)  
Distinctive Ringing (Telstra® FaxStream® Duet®)  
Telstra® FaxStream® Duet® is an enhanced Public Switched  
Telephone Service (PSTS) offered by Telstra® that allows you to  
have an additional number on one phone line, with its own  
distinctive ring pattern. Telstra® FaxStream® Duet® is a call  
handling feature that helps users distinguish voice and facsimile  
calls. With FaxStream® Duet®, incoming calls to a fax number are  
announced by a different, distinctive ring signal. Only one call can  
be answered (or made) at any one time and while this call is in  
progress, incoming calls to either number will be presented with a  
busy tone.  
Your MFC has a Distinctive Ringing function, allowing you to  
dedicate one phone number just for receiving faxes.  
After you have set the Distinctive Ring feature to ON, the  
receive mode is set to MANUALautomatically. If you don't have  
a TAD or Voice Mail set up on the Distinctive Ring number,  
Manual mode means you must answer all the calls yourself.  
You can not change the receive mode from Manual mode  
while the Distinctive Ring is set to on.  
What is the Advantage of using Telstra® FaxStream®  
Duet® Function?  
Using Telstra® FaxStream® Duet® is the most efficient way to  
receive both fax and telephone calls on the same line. When the  
voice call comes in, all phones (extension and external) and the fax  
machine will ring to alert you to pick it up. If a fax call comes in, the  
fax machine will answer automatically without ringing, whereas the  
extension and external phones will ring with a distinctive ring  
pattern. It is also a more efficient way of operating a Fax machine  
with an extension phone as you do not have to use the remote  
activation codes. It gives you two independent numbers without the  
higher cost of a second line.  
5 - 14 Setup Receive  
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How does Telstra® FaxStream® Duet® Work?  
Incoming calls to the voice number, will have the standard ring  
pattern of long, long tone, followed by a pause, repeated, while the  
new fax number will have a different ring pattern of three short  
bursts of ring, repeated at regular intervals.  
When FaxStream® Duet® is ONand you receive a voice call all  
extension and external phones will ring with a standard ring  
pattern. The fax machine will ring on the third ring with a standard  
ring pattern. All external and the extension phones will continue to  
ring, until you or a telephone answering device can answer the  
voice number.  
When FaxStream® Duet® is ONand you receive a fax call on the  
Duet® number the Fax machine will answer and automatically  
receive the fax message without ringing. On the other hand, all  
extension and external phones will ring with a distinctive ring  
pattern. Do not answer the phone as you are receiving a fax  
message.  
Flowchart Sequence of Incoming Call  
Incoming Call  
(either Voice or Fax)  
All extension phones ring,  
fax machine is silent.  
(The answer mode must  
be MANUAL.)  
Registered  
Main number (Voice Number)  
Duet (Fax) Number  
Fax machine automatically  
receives and prints fax  
message without ringing.  
Fax machine begins  
ringing on third ring.  
You answer the call  
Telephone Answering  
Device (TAD)  
answers the call.  
at an external phone  
or an extension phone  
or at the machine’s  
handset.  
Set the Distinctive Ringing to ON  
1
Press Menu/Set, 0, 4. The screen displays the current setting  
of this feature.  
2
3
4
Pressor to select ON(or OFF).  
Press Menu/Set.  
Press Stop/Exit.  
If you set the Distinctive Ringing to ON, the receive mode  
will turn to Manual mode automatically.  
Only in the Message Center mode, even if you set the  
Distinctive Ringing to ON, the receive mode will not be  
changed.  
When Distinctive Ring is set to ON, the fax machine does  
not ring when receiving fax message.  
Setup Receive 5 - 15  
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Telephone Service for New Zealand  
FaxAbility  
FaxAbility is a service offered by Telecom that allows you to have  
an additional number on one phone line, with its own distinctive  
ring pattern. This way, when you get an incoming call, you can  
identify the number being called by its ring.  
How Will the Fax Machine Treat All Other Numbers?  
FaxAbility mode ensures that the machine will answer calls to the  
FaxAbility (secondary) number. When a call comes in to your main  
number, all the phones will ring. You can set an external answering  
device (TAD) to answer calls on the other number(s). (See the  
chart in the following page.)  
If you change the answer mode on the fax machine to FAX/TEL  
(F/T) or FAX ONLY mode, that setting will override the FaxAbility  
setup. In FAX/TEL (F/T) or FAX ONLY mode, your fax machine  
will answer all the phone numbers (including its own ring  
pattern).  
What is the Advantage of Using the FaxAbility  
Function?  
Using FaxAbility is the most efficient way to receive both fax and  
telephone calls on the same line. It is much easier for your callers  
who dial manually. The fax machine will answer with receiving  
tones so they will not have to press an Fax Receive Code. And the  
people who call to talk on your main number will not have to talk to  
your fax machine. Basically, it gives you two independent numbers  
without the higher cost of a second line.  
How Does FaxAbility Work?  
Your telephone number will have the standard ring pattern of long,  
long tone, while the new number will have a ring pattern of long,  
silence, long, etc. When FaxAbility is ON, you will not hear the first  
ring of all incoming calls on the fax machine. Extension phones will  
ring as usual. If the fax machine recognizes the ring pattern, all  
ringing will stop and the fax machine will answer and automatically  
receive the fax message. Otherwise, you will hear the extension  
phones and the fax machine continue to ring. The fax machine  
always listens to the ring pattern before it answers, so do not pick  
up the phone during that time. You will quickly learn to recognize  
the ring pattern for faxes, so you will not be tempted to answer that  
number. Either you or a telephone answering device can answer  
the main number(s).  
5 - 16 Setup Receive  
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Flowchart Sequence of Incoming Call  
Incoming Call  
All extension phones ring,  
fax machine is silent.  
(The answer mode should  
be MANUAL.)  
Registered  
FaxAbility Number  
Main number  
Fax machine automatically  
receives and prints fax  
message.  
Fax machine begins  
ringing on third ring.  
Telephone Answering  
You answer the call  
at an external phone.  
Device (TAD)  
answers the call.  
How to Turn FaxAbility OFF or ON  
The FaxAbility function is designed to accommodate the FaxAbility  
service provided by Telecom. To change the setting, repeat Steps  
1-3; Step 2 is where you can select either ONor OFF.  
Call Waiting beeps caused by incoming calls on your main number  
can affect fax transmissions.  
If you have FaxAbility Service but don’t have Call Waiting, you  
need do nothing at this stage.  
If you do have Call Waiting as well as FaxAbility, set the Call  
Waiting menu option to ON. See below. The machine can suspend  
Call Waiting when incoming faxes are being sent to you.  
1
2
Set the fax machine to Manual Mode.  
Press Menu/Set, 0, 4.  
4.FAXABILITY  
3
Press or to select ON(or  
OFF).  
FAXABILITY:OFF  
FAXABILITY:ON  
4
Press Menu/Set.  
CALL WAITING:OFF  
CALL WAITING:OFF  
Only when FAXABILITY is set  
ON, Call Waiting can be  
selected ON.  
In case of FAXABILITY is set OFF, Call Waiting is  
automatically OFFwithout choice.  
5
6
Press Menu/Set.  
Press Stop/Exit.  
Setup Receive 5 - 17  
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Telephone Service for Some Countries  
Distinctive Ringing (For Singapore and Hong Kong)  
This fax machine feature lets you use the Distinctive Ringing  
subscriber service offered by some telephone companies, which  
allows you to have several telephone numbers on one phone line.  
Each phone number has its own Distinctive Ringing pattern, so  
you’ll know which phone number is ringing. This is one way you  
can have a separate phone number for your fax machine.  
Your fax machine has a Distinctive Ringing function, allowing you  
to dedicate one phone number just for receiving faxes. You’ll need  
to set Distinctive Ringing to ON.  
You can switch it off temporarily, then turn it back on. When  
you get a new fax number, make sure you reset this function.  
The fax machine will answer only calls to the Distinctive  
Ringing number.  
To have your external TAD answer only the main number,  
the fax machine must be in Manual Mode.  
In FAX/TEL (F/T) or FAX ONLY mode, the fax machine will  
answer all numbers on the phone line.  
If you set the Distinctive Ringing to ON, the receive mode will  
turn to Manual mode automatically.  
Only in the MC mode, even if you set the Distinctive Ringing  
to ON, the receive mode will not be changed.  
Setting the Distinctive Ringing  
1
2
3
4
Press Menu/Set, 0, 4.  
Press or to select ON(or OFF).  
Press Menu/Set.  
Press Stop/Exit.  
5 - 18 Setup Receive  
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Setup Send  
6
How to dial  
You can dial in any of the following ways.  
Manual dialling  
Press all of the digits of the phone or fax number.  
One-Touch dialling  
Press the One-Touch key of the location you want to call.  
If the LCD shows NOT REGISTEREDwhen you enter the  
One-Touch Dial number, a number has not been stored for it.  
Speed-dialling  
Press Search/Mute, #, and then the two digit Speed-Dial number.  
two digit number  
If the LCD shows NOT REGISTEREDwhen you enter the  
Speed-Dial number, a number has not been stored for it.  
Search  
You can search for names you have stored in One-Touch and  
Speed-Dial memories. Press Search/Mute and the navigation  
keys ( or ) to search.  
To search alphabetically, you can use the dial pad to enter the  
first letter of the name you are looking for.  
To search numerically  
To search alphabetically  
Setup Send 6 - 1  
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Fax Redial  
If you are sending a fax manually and the line is busy, press  
Redial/Pause, and then press Fax Start to try again. If you want  
to make a second call to the last number dialled, you can save time  
by pressing Redial/Pause and Fax Start.  
Redial/Pause only works if you dialled from the control panel.  
If you are sending a fax automatically and the line is busy, the fax  
machine will automatically redial three times at five minute  
intervals.  
How to fax  
Automatic transmission  
This is the easiest way to send a fax. Documents must be between  
150 and 600 mm long and between 148 and 216 mm wide,  
regardless of the paper width.  
IMPORTANT: Do not pick up the handset or press  
Speaker Phone (FAX-837MC only).  
1
2
Insert the document face down, top edge first in the Automatic  
Document Feeder (ADF).  
Adjust the paper guides to fit the width of your document.  
Paper Guides  
3
4
Enter the fax number using One-Touch, Speed-Dial, Search  
Press Fax Start.  
Do not use paper that is curled, wrinkled, folded, ripped,  
stapled, paper clipped, pasted, or taped.  
Do not use cardboard, newspaper or fabric.  
The ADF can hold up to 10 pages, feeding each one  
individually through the fax machine. Use standard 64 g/m2 -  
90 g/m2 paper when using the ADF; if you are using heavier  
paper, feed each sheet individually to prevent paper jams.  
6 - 2 Setup Send  
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Manual transmission  
Manual transmission lets you hear the dialling, ringing and  
fax-receiving tones while sending a fax.  
1
2
Insert the document face down in the ADF.  
Pick up the handset and listen for a dial tone.  
OR—  
Press Speaker Phone (FAX-837MC only) and listen for a dial  
tone.  
3
Enter the fax number you want to call. (You can enter the  
digits using the dial pad, or you can enter a One-Touch or  
Speed-Dial number, or you can call using Search/Mute.)  
4
5
When you hear the fax tone,  
press Fax Start.  
SEND  
If you pick up the handset, hang up.  
Sending a fax at the end of a conversation  
At the end of a conversation you can send a fax to the other party  
before you both hang up.  
1
2
Ask the other party to wait for fax tones (beeps) and then to  
press Start before hanging up.  
Insert the document face down in the ADF.  
Press Fax Start.  
The LCD shows:  
SEND  
3
Replace the handset.  
Basic sending operations  
Sending faxes using multiple settings  
When you send a fax you can choose any combination of these  
settings such as contrast, resolution, overseas mode, delayed fax  
timer, polling transmission or memory transmission.  
After each setting is accepted, the  
NEXT  
LCD will ask if you want to enter  
more settings:  
1.YES 2.NO  
Press1 to select more settings. The  
LCD will return to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings and go to the next  
step.  
Setup Send 6 - 3  
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Contrast  
If your document is very light or very dark, you may want to set the  
contrast.  
Use LIGHTto make the document darker.  
Use DARKto make the document lighter.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 3.  
3.CONTRAST  
Press or to select AUTO,  
LIGHTor DARK.  
Press Menu/Set.  
4
Press 1 if you want to choose  
more settings and the LCD will  
return to the SETUP SEND  
menu.  
ACCEPTED  
NEXT  
1.YES 2.NO  
OR—  
Press 2 if you have finished choosing settings for this page,  
and then go to Step 5.  
5
6
Enter a fax number.  
Press Fax Start to send the fax.  
The fax machine starts scanning the first page.  
Fax resolution  
When you have an document in the ADF you can use the  
Resolution key to change the setting temporarily (for this fax only).  
Press Resolution repeatedly until the LCD shows the setting you  
want.  
STANDARD  
FINE  
Suitable for most typed documents.  
Good for small print and transmits a little  
slower than Standard resolution.  
S.FINE  
PHOTO  
Good for small print or artwork and transmits  
slower than Fine resolution.  
Use when the document has varying shades  
of gray or is a photograph. This has the  
slowest transmission time.  
6 - 4 Setup Send  
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Multiple Resolution Transmission  
Use this feature to select separate resolution settings for each  
page of the fax you are sending. This could be useful if you are  
sending a fax with photos and text, or some pages with small print  
and others with larger print. Resolution settings return to  
STANDARDafter the fax is sent.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 4.  
Use or to select the resolution for page 1.  
Press Menu/Set.  
4
5
Repeat Step 2 for each page.  
Press Stop/Exit when you are  
finished. The screen displays:  
ACCEPTED  
NEXT  
1.YES 2.NO  
Press 1 if you want to select  
additional settings. The  
display returns to the SETUP SENDmenu.  
OR—  
Press 2 if you are finished choosing settings, and go to  
Step 6. The screen prompts you to enter the fax number you  
want to call.  
6
Enter the fax number, and press Fax Start.  
Cancelling a fax in progress  
If you want to cancel a fax, while the fax machine is scanning,  
dialling or sending it, press Stop/Exit.  
Cancelling a scheduled job  
You can cancel a fax job that is stored and waiting in memory.  
1
2
Press Menu/Set, 4.  
4.CANCEL JOB  
Any jobs that are waiting will  
appear on the LCD.  
If you have more than one job waiting, press or to select  
the job you want to cancel.  
Press Menu/Set.  
OR—  
If you only have one job waiting, go to Step 3.  
Press 1 to cancel.  
3
4
OR—  
Press 2 to exit without cancelling.  
To cancel another job go to Step 2.  
Press Stop/Exit.  
Setup Send 6 - 5  
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Advanced sending operations  
Composing the electronic Cover Page  
(FAX-827/837MC only)  
The cover page is sent to the receiving party’s machine. Your  
cover page includes the name or number stored in the One-Touch  
or Speed-Dial memory. If you are dialling manually, the name is left  
blank.  
The cover page shows your Station ID, and the number of pages  
you are sending. If you have COVERPG SETUPset to ON(See Send  
a cover page for all faxes on page 6-7), the number of pages is left  
blank.  
You can select a comment to include on your cover page.  
1.COMMENT OFF  
2.PLEASE CALL  
3.URGENT  
4.CONFIDENTIAL  
Instead of using one of the preset comments, you can enter two  
personal messages of your own, up to 27 characters.  
5.(USER DEFINED)  
6.(USER DEFINED)  
Most of the SETUP SENDsettings are temporary to allow you to  
make changes for each fax you send. However when you set up  
your Cover Page and Cover Page Comments, you are changing  
the default settings so they will be available while faxing.  
Composing your own comments  
1
Press Menu/Set, 3, 2.  
The screen displays:  
2.COVERPAGE NOTE  
2
Use or to choose position  
5 or 6 for your own comment.  
Press Menu/Set.  
3
4
5
Use the dial pad to enter your customized comment.  
Press Menu/Set.  
The screen displays:  
ACCEPTED  
Press 1 if you want to choose  
more settings. The display  
NEXT  
1.YES 2.NO  
returns to the SETUP SEND  
menu.  
OR—  
Press 2 to exit.  
6 - 6 Setup Send  
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Cover page for next fax only  
This feature does not work unless you have set up the Station ID.  
If you only want to send a cover page with a particular fax, this  
cover page will include the number of pages in your document.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 1.  
1.COVERPG SETUP  
When the LCD shows  
NEXT FAX ONLY, press Menu/Set.  
4
5
Press or to select NEXT FAX:ON(or NEXT FAX:OFF),  
and press Menu/Set.  
Press or to select one of the standard or your own  
comments.  
6
7
Press Menu/Set.  
Enter two digits to show the number of pages you are sending.  
(Enter 00 to leave the number of pages blank.) If you have  
made a mistake, press  
of pages.  
to back up and re-enter the number  
8
9
Press Menu/Set.  
Press 1 if you want to choose more settings. The LCD returns  
to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings.  
10 Enter the fax number you are calling and then press  
Fax Start.  
Send a cover page for all faxes  
Make sure you have set up the Station ID before continuing. This  
feature does not work without the Station ID. (See Setting the  
You can set your machine to send a cover page whenever you  
send a fax. The number of pages in your fax is not included when  
you use this setting.  
1
2
Press Menu/Set, 3, 1.  
1.COVERPG SETUP  
Press or to select ON(or  
OFF). (If you select ON, a cover page is always sent when you  
send a fax.)  
3
4
Press Menu/Set.  
If you selected ON, press or to select one of the standard  
or your own comments.  
5
Press Menu/Set when the  
screen displays yourselection.  
The screen displays:  
ACCEPTED  
NEXT  
1.YES 2.NO  
6
Press 1 if you want to choose  
more settings. The LCD  
returns to the SETUP SENDmenu.  
OR—  
Press 2 to exit if you have finished choosing settings.  
Setup Send 6 - 7  
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Using a printed Cover Page  
If you prefer using a printed cover page that you can write on, you  
can print the sample page and attach it to your fax.  
1
2
Press Menu/Set, 3, 1.  
1.COVERPG SETUP  
Press or to select  
PRINT SAMPLE.  
Press Menu/Set.  
Broadcasting  
Using the numbers you have stored in Groups, One-Touch and  
Speed-Dial memory, you can “Broadcast” faxes automatically to a  
maximum of 104 different locations in a few simple steps.  
You must set MEMORY TX, either ONor NEXT FAX ONLY.  
After the Broadcast is completed, a Broadcast Report will be  
printed automatically to let you know the results.  
1
2
Insert the document face down in the ADF.  
Press Menu/Set, 3, 9 to select ONfor Memory Transmission.  
3
4
Press Menu/Set.  
Enter the One-Touch and Speed-Dial numbers (one after the  
other), Search numbers or a Group number you have stored.  
5
Press Fax Start. The fax machine stores the document in  
memory, and then transmits it to all the numbers you entered.  
If the line is busy, your machine will redial.  
Press Stop/Exit during transmission to cancel the current  
fax Broadcast.  
To cancel all locations, press Menu/Set, 4.  
To turn Memory Transmission back off, after the Broadcast  
has finished go to Step 2 and select OFF.  
Overseas Mode  
If you are having difficulty sending a fax overseas due to possible  
interference on the phone line, we recommend that you turn on the  
Overseas Mode. After you send a fax using this feature, the feature  
will turn itself off.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 5.  
5.OVERSEAS MODE  
Press or to select ON(or  
OFF).  
Press Menu/Set.  
4
Press 1 if you want to choose more settings and the LCD will  
return to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings, and then go to  
Step 5.  
5
6
Enter the fax number you’re calling.  
Press Fax Start.  
6 - 8 Setup Send  
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Call Reservation (FAX-827/837MC only)  
You can send a fax and let the other party know that you want to  
speak to him after the fax transmission is completed. The other fax  
machine will ring as if it was receiving a telephone call; if the other  
party picks up the handset, your machine will ring. To have a  
conversation, lift the handset.  
If you set Call Reservation and Call Back message to ON, your  
machine leaves a message if the other party does not answer.  
1
2
Insert the document face down in the ADF.  
Press Menu/Set, 3, 6.  
6.CALL RESERVE  
The screen displays the  
current setting for Call Reservation.  
3
4
Press or to select ON(or OFF).  
Press Menu/Set.  
If you set Call Reservation to ON, the LCD shows the current  
setting for Call Back Message.  
Press or to select ON(or OFF).  
Press Menu/Set.  
5
Press 1 if you want to select additional settings. The display  
returns to the SETUP SENDmenu.  
OR—  
Press 2 if you are finished choosing settings, and go to Step 6.  
Enter the fax number, and press Fax Start.  
6
7
If you’ve set Call Reservation to ON, pick up your handset if  
your machine rings.  
You cannot use auto redial with Call Reservation. You cannot  
use Call Reservation with Delayed Transmission or with  
Polling. You must register your Station ID to set Call Back  
Message to ON.  
Print Sample Call Back Message  
1
2
Press Menu/Set, 3, 6.  
6.CALL RESERVE  
Press or to select  
PRINT SAMPLE.  
Press Menu/Set.  
Setup Send 6 - 9  
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Delayed Fax  
Depending on the size of the data, you can use this menu setting  
to send up to 3 faxes at later times within the next 24 hours.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 7.  
7.DELAYED FAX  
Enter the time you want the fax  
to be sent (in 24-hour format).  
Press Menu/Set.  
(For example, enter 19:45 for 7:45 P.M.)  
4
5
Press 1 if you want to leave the  
document in the ADF.  
1.DOC 2.MEMORY  
OR—  
Press 2 to scan the document into the memory.  
Press 1 if you want to choose more settings and the LCD will  
return to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings, and then go to  
Step 6.  
6
7
Enter the fax number.  
Press Fax Start. The fax machine will wait until the time you  
have entered to send the fax.  
The number of pages you can scan into the memory  
depends on the amount of data that is printed on each  
page.  
If you press 2 in Step 4, the scanned document data will be  
stored until you delete the fax in memory by using the  
Cancelling a Job menu setting.  
6 - 10 Setup Send  
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Setting up Polled Transmit (Standard)  
Polled Transmit is when you set up the fax machine to wait with a  
document so another fax machine can call and retrieve it.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 8.  
8.POLLED TX  
Press or to choose  
STANDARD.  
POLLING:STANDARD  
1.DOC 2.MEMORY  
Press Menu/Set.  
4
5
Press 1 if you want to leave the  
document in the ADF.  
OR—  
Press 2 to scan the document into the memory.  
Press 1 if you want to choose more settings and the LCD will  
return to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings, and go to  
step 6.  
6
Press Fax Start.  
If you pressed 1 in Step 4, the document remains in the  
ADF until your fax machine is polled. If you must use your  
fax machine before the polled Transmit occur, you can  
“interrupt” it to send another fax. (See Interrupting Delayed  
document in the ADF can only be polled once.  
If you pressed 2 in Step 4, the document will be stored in  
the memory and can be retrieved from any other fax  
machine until you delete the fax in memory by using the  
Cancelling a Job menu setting.  
Once a document has been stored in memory for Polling  
Transmit, it can be sent and received more than once.  
Setup for Polling Transmit with Secure Code  
When you choose POLLING:SECURE, anyone who polls your  
machine must enter the polling secure code.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 8.  
8.POLLED TX  
Press or to choose  
SECURE, and press Menu/Set.  
4
5
Enter a four-digit number, and press Menu/Set.  
Press 1 to select DOCif you want your machine to scan the  
printed document at the time it is polled.  
OR—  
Press 2 to select MEMORYto  
1.DOC 2.MEMORY  
scan the document into  
memory.  
Setup Send 6 - 11  
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6
7
Press 1 if you want to select additional settings. The display  
returns to the SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings and go to  
Step 7.  
Press Fax Start and wait for the fax to be polled.  
Secure Polling  
Secure Polling is a way to keep your documents from “falling into  
the wrong hands” while the fax machine is set up for polling. You  
can use Secure Polling only with another Brother fax machine.  
Your four-digit ID number must be entered on the fax machine that  
polls for your documents.  
Some machines do not respond to the polling function.  
Memory Transmission  
This feature allows the fax machine to scan a fax into its memory  
and send it as soon as the scan is complete. This way, you don’t  
have to wait for the entire fax to be transmitted before you retrieve  
your document.  
1
2
3
Insert the document face down in the ADF.  
Press Menu/Set, 3, 9.  
9.MEMORY TX  
MEMORY TX:ON  
SELECT & SET  
To change the default setting,  
press or to select ON(or  
OFF).  
Press Menu/Set.  
Go to Step 5.  
OR—  
For the next fax transmission only, press or to select  
NEXT FAX ONLY.  
Press Menu/Set.  
4
5
For the next fax only, press or to select ON(or OFF).  
Press Menu/Set.  
Press 1 to choose more settings. The LCD returns to the  
SETUP SENDmenu.  
OR—  
Press 2 if you have finished choosing settings and go to  
Step 6.  
6
Enter fax number and press Fax Start.  
6 - 12 Setup Send  
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Out of Memory message  
If you get an OUT OF MEMORYmessage while scanning the first  
page of a fax, press Stop/Exit to cancel the scan. If you get an  
OUT OF MEMORYmessage while scanning a subsequent page,  
you will have the option to press Fax Start to send the pages  
scanned so far, or to press Stop/Exit to cancel the operation.  
If the faxes you send are typically very large or detailed, you  
may get OUT OF MEMORYerrors frequently. If this happens,  
change the Memory Transmission setting back to OFF.  
Interrupting Delayed Fax and Polled Transmit jobs  
Even if you have your machine set to send a fax later, or if you have  
it set to be polled, you can interrupt the scheduled job to send a fax  
or make a copy now. However, you cannot use automatic redial or  
the Menu mode.  
1
2
Press Menu/Set, 5.  
5.INTERRUPT  
Wait 2 seconds, then remove  
the documents that are waiting in the ADF.  
3
4
Insert the document you want to send now in the ADF.  
Enter the number for the fax you want to send now, and press  
Fax Start.  
5
6
After the transmission is finished, return the first document to  
the ADF.  
Press Menu/Set, 5 to restore the Delayed Fax or Polled  
Transmit.  
If you set Delayed Fax or Polled Transmit using the memory  
(that is, if you have already scanned the document into your  
machine’s memory and will send it from there), you don’t have  
to interrupt to send a fax or make a copy.  
TX Lock System  
TX Lock lets you prevent unauthorised access to the fax machine.  
While TX Lock is ON, the following operations are available:  
Receiving faxes  
Answering calls  
Fax Forwarding (If Fax Forwarding was already ON.)  
Remote Retrieval (If Fax Storage was already ON.)  
While TX Lock is ONthe following operations are NOT available:  
Sending faxes  
Copy  
You will not be able to continue to schedule Delayed Faxes or  
Polling jobs. However, any pre-scheduled Delayed Faxes will  
be sent when you turn TX Lock ON, so they won't be lost.  
If you have selected Fax Forwarding or Fax Storage (For  
FAX-817/827: Menu/Set, 8, 1 or for FAX-837MC: Menu/Set,  
8, 2) before you turn TX Lock On, then Fax Forwarding and  
Remote Retrieval will continue to work.  
To print the faxes in memory, turn TX Lock OFF.  
Setup Send 6 - 13  
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Setting up the password  
If you forget the TX Lock password, please contact your  
Brother dealer or Brother for assistance.  
1
2
Press Menu/Set, 0, 1.  
Enter a 4-digit number for the password.  
Press Menu/Set.  
3
If the LCD shows VERIFY:, re-enter the password.  
Press Menu/Set.  
Changing the TX Lock password  
1
2
Press Menu/Set, 0, 1.  
Press or to select SET PASSWORD.  
Press Menu/Set.  
3
4
5
Enter a 4-digit number for the current password.  
Press Menu/Set.  
Enter a 4-digit number for a new password.  
Press Menu/Set.  
If the LCD shows VERIFY:XXXX, re-enter the password.  
Press Menu/Set.  
Turning TX Lock on  
1
2
Press Menu/Set, 0, 1.  
Press or to select SET TX LOCK.  
Press Menu/Set.  
3
Enter the registered 4-digit password.  
Press Menu/Set.  
The machine goes offline and the LCD shows  
TX LOCK MODE.  
Turning TX Lock off  
1
2
Press Menu/Set.  
Enter the registered 4-digit password.  
Press Menu/Set.  
TX lock is automatically turned off.  
If you enter the wrong Password, the LCD shows  
WRONG PASSWORDand stays offline. The machine will stay in  
TX Lock Mode until the registered password is entered.  
6 - 14 Setup Send  
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Quick-Dial numbers and dialling  
options  
7
Storing numbers for easy dialling  
You can set up the fax machine to do following types of easy  
dialling: One-Touch, Speed-Dial and Groups for Broadcasting  
faxes. When you dial a quick-dial number, the LCD shows the  
name, if you stored it, or the number.  
If you use the Caller ID subscriber service offered by your local  
phone company (For Singapore, Hong Kong and Philippine only),  
you can register the number for Anti-Junk Fax/Call in One Touch  
and Speed Dial locations.  
If you lose electrical power, the quick-dial numbers that are in  
the memory will not be lost.  
Storing One-Touch Dial numbers/Storing Junk  
Fax/Call numbers  
Your fax machine has One-Touch keys where you can store fax or  
phone numbers for automatic dialling. (See On Hook dialling on  
page 7-5.) One-Touch keys are located on the right side of the  
control panel.  
If you want to store a Junk number, you have to set  
ANTI JUNKto ONin Step 6. (Not available in Australia and  
New Zealand)  
1
2
Press Menu/Set, 6, 1.  
1.ONE-TOUCH DIAL  
Press the One-Touch key  
where you want to store a number.  
3
Enter the number (up to 20 digits).  
Press Menu/Set.  
If you want to enter a pause in the dialling sequence (for  
example, to access an outside line), press Redial/Pause as  
you’re entering digits. Each key press of Redial/Pause enters  
a 3.5-second pause when the number is dialled displayed by  
a dash on the screen.  
4
5
Use the dial pad to enter the  
name (up to 15 characters).  
NAME:  
Press Menu/Set. You can use the chart to help you enter  
OR—  
Press Menu/Set, to store the number without a name.  
Press or to select the type of number and press  
Menu/Set.  
FAX  
a fax only number  
TEL  
a telephone (voice) number  
both a fax and telephone (voice) number  
FAX/TEL  
Quick-Dial numbers and dialling options 7 - 1  
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6
7
Press or to select if you set ANTI JUNKto ON(or OFF)  
and press Menu/Set. (Not available in Australia and New  
Zealand)  
If you set ANTI JUNKto ON, the number is registered as the  
Junk Fax or Call in the machine. The machine will reject  
receiving the fax message or telephone call. (Not available in  
Australia and New Zealand)  
Return to Step 2 to store another One-Touch number.  
OR—  
Press Stop/Exit to exit.  
Storing Speed-Dial numbers/Storing Junk Fax/Call  
numbers  
You can store Speed-Dial numbers, so that when you dial you will  
only have to press a few keys (Search/Mute, #, the two-digit  
number, and Fax Start). The fax machine can store 100  
(FAX-827/837MC) or 60 (FAX-817) Speed-Dial numbers.  
If you want to store a Junk number, you have to set  
ANTI JUNKto ONin Step 6. (Not available in Australia and  
New Zealand)  
1
2
Press Menu/Set, 6, 2.  
2.SPEED-DIAL  
#05:  
Use the dial pad to enter a  
two-digit Speed-Dial number  
(00-99 for FAX-827/837MC or  
01-60 for FAX-817).  
ENTER & SET  
(For example, press 0 5.)  
Press Menu/Set.  
3
4
Enter the phone or fax number (up to 20 digits).  
Press Menu/Set.  
Use the dial pad to enter the  
NAME:  
name (up to 15 characters).  
Press Menu/Set.  
(You can use the chart on page 4-3 to help you enter letters.)  
OR—  
Press Menu/Set to store the number without a name.  
5
Press or to select the type of number and press  
Menu/Set.  
FAX  
a fax only number  
TEL  
a telephone (voice) number  
both a fax and telephone (voice) number  
FAX/TEL  
6
7
Press or to select if you set ANTI JUNKto ON(or OFF)  
and press Menu/Set. (Not available in Australia and New  
Zealand)  
Go to Step 2 to store another Speed-Dial number.  
OR—  
Press Stop/Exit.  
7 - 2 Quick-Dial numbers and dialling options  
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Changing One-Touch and Speed-Dial numbers  
If you try to store a One-Touch or Speed-Dial number where a  
number has already been stored, the LCD will show the name  
stored there (or number) and will ask you to do one of the following:  
1
Press 1 to change the stored  
number.  
1234567  
1.CHANGE 2.EXIT  
OR—  
Press 2 to exit without making  
a change.  
How to change the stored number or name:  
If you want to change a character, use  
or  
to position  
the cursor under the character you want to change, and  
then type over it.  
If you want to erase the whole number or whole name,  
press Stop/Exit when the cursor is under the first digit or  
letter. The characters above and to the right of the cursor  
will be deleted.  
2
3
Enter a new number.  
Press Menu/Set.  
Follow the directions beginning at Step 4 in Storing  
One-Touch Number or Storing Speed-Dial numbers.  
Quick-Dial numbers and dialling options 7 - 3  
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Setting up Groups for Broadcasting  
Groups, which can be stored on a One-Touch key location, allow  
you to send the same fax message to many fax numbers by  
pressing only a One-Touch key and Fax Start.  
First, you will need to store each fax number as a One-Touch or  
Speed-Dial number. Then, you can combine them into a Group,  
Each Group uses up a One-Touch key. Finally, you can have up to  
four small Groups, or you can assign up to 103 (FAX-827/837MC)  
or 63 (FAX-817) numbers to one large Group.  
1
2
Press Menu/Set, 6, 3.  
3.SETUP GROUPS  
Select a One-Touch key  
where you wish to store the number. (For example, press  
One-Touch key 2 to store a Group.)  
Please select a "One-Touch key" that has not already been  
used to store a number. (otherwise step 2 does not work)  
3
Use the dial pad to enter the  
Group number (1 to 4) and  
press Menu/Set.  
SETUP GROUP:G0  
ENTER & SET  
(For example, press 1 for  
Group 1.)  
To include One-Touch or Speed-Dial numbers in the Group,  
enter them as follows. For example, for One-Touch key 3,  
press One-Touch key 3. For Speed-Dial location 09, press  
Search/Mute, then press 0, 9 on the dial pad.  
The LCD shows 03, #09.  
G01:*03#09  
4
5
Press Menu/Set to accept the  
numbers for this group.  
Use the dial pad to enter a  
name for the group and press  
Menu/Set.  
NAME:  
ENTER & SET  
(For example, NEW CLIENTS)  
Press Stop/Exit.  
6
You can print a list of all One-Touch and Speed-Dial numbers.  
Group numbers will be marked in the GROUP column.  
7 - 4 Quick-Dial numbers and dialling options  
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Dialling options  
You can use the fax machine to make voice telephone calls by  
dialling manually or by using Search, One-Touch or Speed-Dial  
memory. You can use the handset to make calls.  
When you dial a quick-dial number, the LCD shows the name  
you’ve stored, or if you haven’t stored a name, the fax number  
you’ve stored.  
Manual dialling  
Manual dialling is simply pressing all of the digits of the phone  
number.  
1
Pick up the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
When you hear a dial tone, dial the call using the dial pad.  
To hang up, replace the handset.  
OR—  
2
3
Press Speaker Phone (FAX-837MC only).  
On Hook dialling  
1
Dial the number by using the dial pad or Quick-Dial keys.  
The number you are dialling, or the name you have stored for  
One-Touch or Speed-Dial is displayed on the LCD.  
2
For FAX-817/827, press Fax Start and pick up the handset  
when you hear the call answered on the monitor speaker. (If  
you press Hook before lifting the handset, the call will be  
disconnected. Replace the handset to finish the call.)  
For FAX-837MC, press Fax Start, and when the call is  
answered, you can now speak to the party at the other end  
without lifting the handset. Press Speaker Phone when you  
finish the conversation.  
Quick-Dial numbers and dialling options 7 - 5  
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One-Touch dialling  
1
Pick up the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
2
3
When you hear a dial tone, press the One-Touch key of the  
location you want to call.  
To hang up a voice call, replace the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
If you try to use a One-Touch location with no number stored  
in it, you will hear a warning sound, and LCD will show  
NOT REGISTERED. The LCD returns to normal after two  
seconds.  
If you are sending a fax, press Fax Start after pressing the  
One-Touch key. If you picked up the handset or pressed  
Speaker Phone (FAX-837MC only), press Fax Start when  
the receiving fax machine answers with fax tones.  
Speed-Dialling  
1
Pick up the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
2
3
When you hear a dial tone, press Search/Mute, press #, and  
then press the two-digit Speed-Dial number.  
To hang up a voice call, replace the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
If you are sending a fax, press Fax Start after entering the  
Speed-Dial number. If you picked up the handset or pressed  
Speaker Phone (FAX-837MC only), press Fax Start when  
the receiving fax machine answers with fax tones.  
7 - 6 Quick-Dial numbers and dialling options  
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Search  
You can search for names you have stored in One-Touch and  
Speed-Dial memories. (See Storing One-Touch Dial  
1
Pick up the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
2
3
4
5
Press Search/Mute, then enter the first letter of the name you  
are looking for by using the dial pad.  
Press  
or  
to search the names that are displayed  
alphabetically.  
When the screen displays the name you want to call, press  
Fax Start to begin dialling.  
To hang up, replace the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
Pause  
Press Redial/Pause to insert a 3.5-second pause between  
numbers. If you are dialling overseas, you can press Redial/Pause  
as many times as needed to increase the length of the pause.  
Mute  
1
2
3
Press Search/Mute to put a call on hold.  
You can replace the handset without disconnecting the call.  
Pick up the fax machine’s handset or press Speaker Phone  
(FAX-837MC only) to release the call from hold.  
If you press Search/Mute without lifting the handset or pressing  
Speaker Phone (FAX-837MC only), this key works as the Search  
key.  
For FAX-837MC, you can select to play or not to play a music  
during a call put on hold. (See Setting the Music on Hold on  
Answering Calls with the Speaker Phone  
(FAX-837MC only)  
When the machine rings, instead of lifting the handset, press  
Speaker Phone. Speak clearly, toward the microphone. To end  
the call, press Speaker Phone.  
If you have a bad telephone line connection, the other party might  
hear your voice echoed during the call. Hang up and try the call  
again—OR—Pick up the handset.  
Quick-Dial numbers and dialling options 7 - 7  
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Redial (Telephone)  
If you are calling someone and the line is busy, you can retry the  
number by pressing Redial/Pause.  
1
Pick up the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
Press Redial/Pause.  
2
3
To hang up, replace the handset.  
OR—  
Press Speaker Phone (FAX-837MC only).  
Redial (Fax)  
If you’re sending a fax manually and the line is busy, press  
Redial/Pause to try again. Any time you want to make a second  
call to the last number dialled, press Redial/Pause to save time.  
If you’re sending a fax automatically and the line is busy, the fax  
machine will automatically redial three times at five minutes  
intervals after the transmission.  
Tone or Pulse  
If you have a Pulse dialling service, but need to send Tone signals  
(for example, for telephone banking), follow the instructions below.  
If you have Touch Tone service, you will not need this feature to  
send tone signals.  
1
2
3
Pick up the handset.  
Press #. Any digits dialled after this will send tone signals.  
When you hang up, the fax machine will return to the Pulse  
dialling service.  
7 - 8 Quick-Dial numbers and dialling options  
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Remote Fax Options  
8
(FAX-817/827 only)  
This chapter is for Model FAX-817/827. If you have model  
FAX-837MC, your remote fax options are handled by the Message  
Centre.  
Fax Forwarding  
Setting up Fax Forwarding  
When you select Fax Forward, your fax machine stores the  
received fax in the memory. The fax machine will then dial the fax  
number you’ve programmed and forwards the fax message.  
1
2
Press Menu/Set, 8, 1.  
1.FORWARD/STORE  
Press or to select  
FAX FORWARD.  
Press Menu/Set.  
3
4
Enter the forwarding number (up to 20 digits).  
Press Menu/Set.  
Press or to select  
BACKUP PRINT:ON  
SELECT & SET  
BACKUP PRINT:ONor  
BACKUP PRINT:OFF.  
Press Menu/Set.  
If you select BACKUP PRINT:ON, faxes will also be printed  
at your fax machine so you will have a copy if there is a  
power failure before it is forwarded.  
If you select BACKUP PRINT:OFF, the data in the memory  
might be lost when there is a power failure.  
The LCD will ask you to enter the fax number to which faxes  
will be forwarded.  
5
Press Stop/Exit.  
Remote Fax Options 8 - 1  
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Setting Fax Storage  
If you select Fax Storage, your fax machine stores the received fax  
in the memory. You will be able to retrieve fax messages from  
another location using the Remote Retrieval commands.  
1
2
Press Menu/Set, 8, 1.  
1.FORWARD/STORE  
Press or to select  
FAX STORAGE.  
Press Menu/Set.  
Press Stop/Exit.  
3
If you have set Fax Storage, a backup copy will automatically  
be printed at the fax machine.  
Turning off Remote Fax Options  
If you set the FORWARD/STOREto OFFand there are faxes in your  
fax machine’s memory, the LCD will give you two options.  
If you press 1, all unprinted faxes will be printed and erased  
before the setting turns off. If a backup copy has already been  
printed it will not be printed again.  
If you press 2, the memory will not be erased and the setting will  
be unchanged.  
Setting your remote access code  
The remote access code lets you access the Remote Retrieval  
features when you are away from the fax machine. Before you use  
the remote access and retrieval features, you have to set up your  
own code. The default code is inactive code (--- ).  
1
2
Press Menu/Set, 8, 2.  
2.REMOTE ACCESS  
Enter a three-digit code using  
numbers 0-9.  
Press Menu/Set. (The “ ” cannot be changed.)  
Do not use the same code which is set in your Fax Receive  
Code ( 51 ( 91 for New Zealand)) or Telephone Answer  
Code (#51 (#91 for New Zealand)) or Activation Voice Code  
(
5-6.)  
3
Press Stop/Exit.  
You can change your code at any time by entering a new one.  
If you want to make your code inactive, press Stop/Exit in  
Step 2 to restore the inactive setting (--- ).  
8 - 2 Remote Fax Options  
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Remote Retrieval  
You can call your fax machine from any touch tone telephone or fax  
machine, then use the Remote Access Code and remote  
commands to retrieve fax messages. Be sure to cut out the  
Remote Retrieval Access Card on the last page and keep it with  
you at all times.  
Using your remote access code  
1
2
3
Dial the fax number from a telephone or another fax machine  
using touch tone.  
When the fax machine answers, during a period of silence  
enter your Remote Access Code (3 digits followed by ).  
The fax machine signals if it has received fax messages:  
1 long beep — Fax messages  
No beeps — No fax messages  
4
The fax machine gives two short beeps, which tells you to  
enter a command. The fax machine will hang up if you wait  
longer than 30 seconds to enter a command. The fax machine  
will beep three times, if you enter an invalid command.  
5
6
Press 90 to reset the fax machine when you’ve finished.  
Hang up.  
Remote Fax Options 8 - 3  
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Remote commands  
Follow the commands below to access features when you are  
away from the fax machine. When you call the fax machine and  
enter your Remote Access Code (3 digits followed by ), the  
system will give two short beeps and you must enter a remote  
command.  
Remote commands  
Operation details  
95 Change the Fax  
Forwarding  
1 OFF  
You can select OFFafter you have  
registered or erase all the fax messages.  
2 Fax Forwarding  
If you hear one long beep, the change has  
been accepted. If you hear three short  
beeps, you cannot change it because  
something has not been set up (for  
example, perhaps a fax forwarding had  
not been registered). You can register  
your Fax Forwarding number by entering  
4 (see page 8-5). Once you have  
registered the number, Fax Forwarding  
will work.  
4 Fax Forwarding number  
6 Fax Storage  
96 Retrieve a fax  
1 Print a memory status list Enter the number of a remote fax machine  
to print a memory status list.  
2 Retrieve all faxes  
Enter the number of a remote fax machine  
to receive stored fax messages.  
(See page 8-5.)  
3 Erase faxes from the  
memory  
If you hear one long beep, you can erase  
fax messages from the memory.  
97 Check the Receiving  
Status  
1 Document  
You can check whether the fax machine  
has received any faxes. If yes, you will  
hear one long beep. If no, you will hear  
three short beeps.  
98 Change the Receive  
Mode  
1 TAD:ANSWER MACH. If you hear one long beep, your change  
has been accepted.  
2 FAX/TEL  
3 FAX ONLY  
90 Exit  
Press 9 0 to exit Remote Retrieval. Wait  
for the long beep, then replace the  
handset.  
8 - 4 Remote Fax Options  
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Retrieving fax messages  
1
2
Dial your fax number.  
When your fax machine answers, during a period of silence  
enter your Remote Access Code (3 digits followed by ). If  
you hear one long beep, you have messages.  
3
4
As soon as you hear two short beeps, use the dial pad to  
press 9 6 2.  
Wait for the long beep, and then use the dial pad to enter the  
number of the remote fax machine where you want your fax  
messages sent to followed by # # (up to 20 digits).  
You cannot use  
and # as dial numbers. However, press #  
if you want to store a pause.  
5
Hang up after you hear your fax machine beep. Your fax  
machine will call the other machine, which will then print your  
fax messages.  
Changing your Fax Forwarding number  
The default setting of your fax forward number that has been  
previously stored can be changed from another telephone or fax  
machine using Touch Tone.  
1
2
Dial your fax number.  
When your fax machine answers, immediately enter your  
Remote Access Code (3 digits followed by ). If you hear one  
long beep, you have messages.  
3
4
When you hear two short beeps, use the dial pad to  
press 9 5 4.  
Wait for the long beep, and then use the dial pad to enter the  
new number of the remote fax machine you want your fax  
messages forwarded to followed by # # (up to 20 digits).  
You cannot use  
and # as dial numbers. However, press #  
if you want to store a pause.  
5
Hang up after you hear the fax machine beep.  
Remote Fax Options 8 - 5  
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Message Centre  
9
(FAX-837MC only)  
This section is for FAX-837MC. (If you have FAX-817/827, please  
see chapter 8 for your remote fax options.)  
Message Centre Mode  
Message Centre Mode allows you to store incoming fax and voice  
messages in a flexible memory. The memory stores 15 minutes of  
voice messages, or up to 20 pages of fax messages. The actual  
number of pages stored in memory varies depending on the  
content and the resolution used. Memory is shared between fax  
and voice messages, which are stored on a “first-come,  
first-served” basis. Any voice or fax message can be retrieved  
remotely.  
You must record an outgoing message in order to use the  
Setting Up Message Centre  
You must set up Message Centre in the following order:  
1
2
3
Select voice store (and Fax Forward/Fax Storage if  
necessary.).  
Record the Message Centre’s Outgoing Message  
(TAD MESSAGE).  
Activate Message Centre (TAD) Mode by pressing  
.
If you set both voice and Fax Forward/Fax Storage to OFF,  
Message Centre does not become activated.  
Setting up voice store  
When you select voice store, your voice messages are stored in  
memory.  
VOICE:ON  
Voice messages are stored in the memory. You can  
retrieve voice messages remotely.  
VOICE:EXT  
You need an external answering machine connected to  
the fax machine for this setting. (See Connecting an  
1-8.) Voice messages are stored in your external  
answering machine. Retrieve voice messages from the  
external answering machine.  
VOICE:OFF  
Voice calls are not stored in memory.  
9 - 1 Message Centre  
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1
2
Press Menu/Set, 8, 1.  
The screen prompts you to choose a voice store setting.  
Press or to select VOICE:ON, (or EXTor OFF). If you  
want to store voice messages in the external answering  
machine, select EXT.  
Press Menu/Set.  
Press Stop/Exit.  
3
Setting Fax Forward/Fax Storage  
You can use either Fax Forward or Fax Storage  
FAX FORWARD  
FAX STORAGE  
When you select FAX FORWARD, your fax machine stores  
the received fax in the Message Centre memory. The fax  
machine will then dial the fax number you’ve  
programmed and forwards the fax message.  
If you select FAX STORAGE, your fax machine stores the  
received fax in the memory. You will be able to retrieve  
fax messages from another location using the Remote  
Retrieval commands. (See Remote Retrieval on page  
OFF  
Incoming faxes are not stored in memory, but will be  
printed on paper.  
Setting up Fax Forwarding  
1
2
Press Menu/Set, 8, 2.  
2.FORWARD/STORE  
Press or to select  
FAX FORWARD.  
Press Menu/Set.  
The LCD will ask you to enter the fax number to which faxes  
will be forwarded.  
3
4
Enter the forwarding number (up to 20 digits).  
Press Menu/Set.  
Press Stop/Exit.  
You can change a Fax Forwarding number remotely. (See Remote  
Setting up Fax Storage  
1
2
Press Menu/Set, 8, 2.  
2.FORWARD/STORE  
Press or to select  
FAX STORAGE.  
Press Menu/Set.  
Press Stop/Exit.  
3
Message Centre 9 - 2  
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Recording the Message Centre’s Outgoing Message  
(TAD MESSAGE)  
Recording the Message Centre’s Outgoing Message (TAD  
MESSAGE) is the second step you need to follow before you can  
turn on the Message Centre. Make sure your OGM (Outgoing  
Message) is less than 20 seconds long.  
1
2
Press Menu/Set, 8, 4.  
The LCD prompts you to choose an OGM.  
Press or to select MSG CTR OGM(not FAX/TEL OGM).  
Press Menu/Set.  
This is the only setting you can select if you want to turn the  
Message Centre on.  
3
4
Press or to select RECORD MSG.  
Press Menu/Set.  
Pick up the handset to record a message.  
For example: Hello. We are unable to take your call at this  
time. Please leave a message after the signal. If you wish to  
send a fax, please press  
the start button.  
5 1, wait for fax tones, then press  
5
6
Press Stop/Exit and replace the handset. The Message  
Centre plays your OGM.  
Press Stop/Exit.  
The fax machine records 5 seconds of silence at the  
beginning of your OGM. (This allows the fax machine to listen  
and detect any incoming faxes.)  
Listening to the Outgoing Message (OGM)  
1
2
Press Menu/Set, 8, 4.  
Press or to select MSG CTR OGM(or FAX/TEL OGM).  
Press Menu/Set.  
3
4
Press or to select PLAY MSGand press Menu/Set.  
Adjust volume by pressing  
or  
.
Press Stop/Exit.  
Erasing the Outgoing Message (OGM)  
1
2
Press Menu/Set, 8, 4.  
Press or to select MSG CTR OGM(or FAX/TEL OGM).  
Press Menu/Set.  
3
4
Press or to select ERASE MSG.  
Press Menu/Set.  
Press 1 to erase the OGM.  
OR—  
Press 2 to exit without erasing.  
Press Stop/Exit.  
5
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Activating Message Centre Mode  
Press and hold  
until the button lights and the screen displays  
MC:MSG CTRand message center OGM is played.  
When  
light is out, the Message Centre is off. (See Setting Up  
Message Indicator  
The  
light flashes when you have new voice messages and/or  
faxes waiting for your review.  
The LCD shows the total number of  
voice (including recorded  
VOICE:03 DOC:02  
conversations) and/or fax  
messages stored in Message Centre memory.  
If you press the flashing  
to  
PRINT DOC?  
1.YES 2.NO  
turn off the Message Centre before  
getting your new messages, they  
won’t be lost. The new messages  
will be played automatically and the LCD will ask you to  
acknowledge the new faxes:  
Press 1 to print (and automatically delete) the faxes from memory.  
OR—  
Press 2 to save the faxes in memory until printing is convenient.  
What Happens When the Memory Is Full?  
If the memory becomes full when you have set your fax  
machine to Message Centre mode, the fax machine will  
change to F/T mode automatically. In this mode, the fax  
machine can accept incoming faxes automatically. Then, if  
your fax machine should run out of paper, the answer mode  
will shift automatically to manual mode. In manual mode the  
call is not answered, so your caller will know to try again later.  
Out of Recording Paper and Memory Full  
[Answer Mode]  
Message Centre Mode  
F/T Mode  
Manual Mode  
Out of Recording Paper  
and Memory Full  
Memory Full  
Print the Memory Status List and select the item to be cleared. This  
will clear space for new messages and faxes to be stored in  
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Playing Voice Messages  
Follow the steps below to listen to voice messages.  
1
Press Play/Record.  
Adjust volume by pressing  
or  
.
All new messages are played in the order they were recorded.  
The LCD shows the number of the current message, and the  
total number of messages.  
If Caller ID information was received, the fax machine beeps  
during the message and displays the Caller ID information for  
one second.  
During playback, the LCD shows the time and date the  
message was recorded.  
2
3
Press  
message. Press  
You can press  
message you want to play.  
(RWD) at the end of the message to repeat a  
(FWD) to skip to the next message.  
and repeatedly until you reach the  
Press Stop/Exit.  
Printing a Fax Message  
Once you print a new fax message stored in memory, it is erased  
from the memory automatically.  
1
2
Press Play/Record. After two seconds, the fax machine  
begins to play voice messages.  
After playing voice messages,  
PRINT DOC?  
the display asks if you want to  
print fax messages that are in  
1.YES 2.NO  
the memory. There is no  
display if there are no faxes.  
3
To print the fax messages, press 1.  
OR—  
Press 2 to exit without printing.  
Backup Printing Option  
When you have set Fax Forward/Fax Storage to ON in the  
Message Centre mode, all incoming fax messages are stored in  
the available memory for retrieval. To print a backup copy  
automatically, turn this option on.  
1
2
3
Press Menu/Set, 8, 3. The screen prompts you to select a  
setting.  
Press or to display ON(or OFF).  
Press Menu/Set.  
Press Stop/Exit.  
9 - 5 Message Centre  
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Erasing Messages  
If you choose to erase all fax messages, the fax machine will print  
any previously unprinted fax messages before erasing them from  
memory. Fax messages cannot be erased individually.  
You can erase voice messages individually, or all at once.  
To erase voice messages individually  
1
Press Play/Record. The fax machine beeps and begins  
message playback. Each message is preceded by one long  
beep, and followed by two short beeps.  
2
To erase a specific message,  
press Erase immediately after  
the two short beeps, or while  
ERASE THIS MSG.?  
1.YES 2.NO  
the message is playing.  
Press 1 to erase the message.  
OR—  
3
4
Press 2 to cancel.  
Press Stop/Exit.  
To erase messages all at once  
1
2
Press Erase.  
ERASE ALL VOICE?  
SELECT & SET  
Press or to select erasing  
all voice messages, all  
document messages, or all  
messages—both voice and fax.  
Press Menu/Set.  
Press 1 to erase.  
OR—  
3
4
Press 2 to cancel.  
Press Stop/Exit.  
Setting the maximum time for incoming messages  
The default time for receiving voice messages is up to 30 seconds  
long. You can change this setting to any length from 20 seconds to  
60 seconds in 5-second increments.  
1
2
Press Menu/Set, 8, 5.  
Press or to select the maximum time setting for incoming  
messages.  
Press Menu/Set.  
Press Stop/Exit.  
3
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Setting the Toll Saver  
When you set the Toll Saver feature, the fax machine answers  
after 5 rings if you don’t have messages, and after 3 rings if you do  
have messages. This way, when you call the fax machine, if it rings  
4 times, you know you have no messages, and can hang up,  
avoiding any toll/call charge.  
When Toll Saver is ON, it overrides your Ring Delay setting.  
Toll Saver must be off for the fax machine to operate using  
your Ring Delay setting. (See Setting the Ring Delay on page  
5-2.)  
1
2
Press Menu/Set, 2, 1.  
Press or to select TOLL SAVER.  
Press Menu/Set.  
3
4
Press or to select ON(or OFF).  
Press Menu/Set.  
Press Stop/Exit.  
ICM Recording Monitor  
This feature lets you turn the speaker volume for voice messages  
ONor OFF. When you turn the monitor OFF, you will not hear  
messages as they come in.  
1
2
Press Menu/Set, 8, 6.  
Press or to select OFF(or ON).  
Press Menu/Set.  
3
Press Stop/Exit.  
Recording a Conversation  
You can record a telephone conversation by pressing  
Play/Record during the conversation. Your recording can be as  
long as the Incoming Message Maximum Time. The other party will  
hear a beep every 15 seconds while recording. To stop recording,  
press Stop/Exit.You cannot record a conversation using the  
Speakerphone.  
If you record a telephone conversation, you must give prior  
warning to the other party.  
9 - 7 Message Centre  
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Remote Retrieval  
You can call your fax machine from any touch tone telephone or fax  
machine, then use a Remote Access Code and remote commands  
to retrieve voice (and fax) messages. You can also program and  
change some settings for your Message Centre.  
Using the Remote Access Code  
1
2
3
Dial your fax number from a touch tone telephone or another  
fax machine using touch tone.  
When your fax machine answers, during a period of silence  
enter your Remote Access Code. (3 digits followed by  
The fax machine signals if it has received messages.  
1 long beep—Fax message(s)  
)
2 long beeps—Voice message(s)  
3 long beeps—Fax and Voice message(s)  
No long beeps—no messages  
4
The fax machine gives two short beeps to tell you to enter a  
command. The fax machine hangs up if you wait longer than  
30 seconds to enter a command. The fax machine beeps  
three times if you enter an invalid command.  
5
6
Press 9 0 to reset the fax machine when you’ve finished.  
Hang up.  
Setting your Remote Access Code  
The remote access code lets you access the Remote Retrieval  
features when you are away from your fax machine. Before you  
use the remote access and retrieval features, you have to set up  
your own code. The default code is inactive code (--- ).  
1
2
Press Menu/Set, 8, 7.  
Enter a three-digit code using number keys 0-9,  
Press Menu/Set.  
and #.  
(The preset  
cannot be changed.)  
Do not use the same code which is set in your Fax Receive  
Code 51 ( 91 for New Zealand), Telephone Answer Code  
#51 (#91 for New Zealand) or DECT Activation Voice Code  
(
81).  
3
Press Stop/Exit.  
You can change your code at any time by entering a new one.  
If you want to make your code inactive, press Stop/Exit in  
Step 2 to restore the inactive setting (--- ).  
Message Centre 9 - 8  
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Remote commands  
Follow the commands below to access features when you are  
away from the fax machine. When you call the fax machine and  
enter your Remote Access Code (3 digits followed by ), the  
system will give two short beeps and you must enter a remote  
control command.  
Remote commands  
Operation details  
91 Playing voice  
messages  
After one long beep, the fax machine plays  
ICM.  
1 Repeat or Skip  
Backward  
Press 1 while listening to an ICM to repeat. If  
you press 1 before a message, you will hear  
the previous message.  
2 Skip Forward  
While playing ICM, you can skip to the next  
message.  
9 STOP Playing  
Stop playing the ICM.  
93 Erase all ICM  
If you hear one long beep, the erase is  
accepted. If you hear three short beeps, you  
cannot erase because all voice messages  
have not been played, or there is no voice  
message to erase.  
*This code erases all recorded messages,  
not one at a time.  
94 Play and Record OGM  
in memory  
1 Play 1 TAD  
message  
The fax machine plays the selected OGM.  
You can stop playing OGMs by pressing 9.  
2 F/T message  
2
1 TAD  
message  
After one long beep, you can record the  
selected OGM. You will hear the message  
played once. You can stop recording the  
message by pressing 9.  
Record  
2 F/T message  
95 Changing Fax  
Forwarding setting  
If you hear one long beep, the change has  
been accepted. If you hear three short  
beeps, you cannot change it because the  
conditions have not been met (Example:  
registering Fax Forwarding number).  
You can register your Fax Forwarding  
number by using 4. (See Changing the Fax  
you have registered the number, Fax  
Forwarding will work. Then retrieve a  
Memory Status List by entering 9 6 1 to make  
sure that the Fax Forwarding number you  
registered is correct in the List.  
1 OFF  
2 Fax Forwarding  
4 Fax Forwarding  
number  
6 Fax Storage  
96 Retrieve Fax  
Enter the number of a remote fax machine to  
receive the Memory Status List or stored fax  
1 Memory Status List  
2 Retrieve all faxes  
3 Erase faxes from the If you hear one long beep, you can erase fax  
memory  
messages from memory.  
97 Check the receiving  
status  
You can check whether your fax machine  
has received any Document or Voice  
messages. If yes, you will hear one long  
beep. If no, you will hear three short beeps.  
1 Document  
2 Voice  
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Remote commands  
Operation details  
98 Change Receive Mode If you hear one long beep, you can change  
the receive mode. If you hear three short  
beeps, you cannot change it. (Example:  
1 MC  
There is no TAD message when you want to  
change to TAD mode.)  
2 F/T  
3 FAX  
90 Exit  
After a long beep, you can exit Remote  
Retrieval.  
Retrieving the Memory Status List  
You can retrieve the Memory Status List from a remote fax  
machine to see if you have any fax messages.  
1
2
Dial your fax number.  
When your fax machine answers, immediately enter your  
Remote Access Code (3 digits followed by ).  
3
4
When you hear two short beeps, use the dial pad to  
press 9 6 1.  
Using the dial pad, enter the number (up to 20 digits) of the  
remote fax machine where you want the Memory Status List  
forwarded, and then press # #.  
You cannot use  
and # as dial numbers. However, if you  
want to store a pause, press #.  
5
After you hear your fax machine beep, hang up and wait.  
Your fax machine calls the remote fax machine and sends the  
Memory Status List. The remote fax machine prints the List.  
Retrieving Fax Messages  
1
2
Dial your fax number.  
When your fax machine answers, immediately enter your  
Remote Access Code (3 digits followed by ). If you hear one  
long beep, you have messages.  
3
4
As soon as you hear two short beeps, use the dial pad to  
press 9 6 2.  
Wait for the long beep, and then use the dial pad to enter the  
number of the remote fax machine where you want your fax  
messages sent to followed by # # (up to 20 digits).  
You cannot use  
and # as dial numbers. However, press #,  
if you want to store a pause.  
5
Hang up after you hear your fax machine beep.  
Your fax machine will call the other fax machine, which will  
then print your fax messages.  
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Changing the Fax Forwarding Number  
You can change the default setting of your Fax Forward number  
from another telephone or fax machine using touch tone.  
1
2
Dial your fax number.  
When your fax machine answers, immediately enter your  
Remote Access Code (3 digits followed by ). If you hear one  
long beep, you have messages.  
3
4
When you hear two short beeps, use the dial pad to  
press 9 5 4.  
Wait for long beep, and then use the dial pad to enter the new  
number of the remote fax machine where you want your fax  
messages followed by # # (up to 20 digits).  
You cannot use  
and # as dial numbers. However, if you  
want to store a pause, press #. Also, if your fax machine is  
connected to a PABX, you can press # first before the fax  
machine’s number. The # works as well as Recall key.  
5
6
7
To retrieve the Memory Status List, when you hear two short  
beeps, use the dial pad to press 9 6 1.  
Use the dial pad to enter the number of the remote fax  
machine (up to 20 digits), and then press # #.  
After you hear your fax machine beep, hang up and wait.  
Your fax machine calls the remote fax machine. Your fax  
machine then sends the Memory Status List showing the new  
forwarding number to the remote fax machine.  
8
Check the forwarding number.  
If the forwarding number is incorrect, return to Step 1 to reset  
it.  
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Printing reports  
10  
FAX settings and activity  
Your fax machine can print a XMIT Report after each fax you send.  
Also, a journal of sent and received faxes can be printed at  
specified intervals.  
Customizing the Transmission Verification Report  
You can use the Transmission Report as proof that you sent a fax.  
This report lists the time and date of transmission and whether the  
transmission was successful (OK). If you select ON, the report will  
print for every fax you send.  
When the feature is OFF, the Report will only print it there is a  
transmission error (NG).  
1
2
Press Menu/Set, 7, 1.  
1.XMIT REPORT  
Press or to select ONor  
OFF.  
Press Menu/Set.  
Press Stop/Exit.  
3
Setting the Journal Period  
You can set the fax machine to print a journal at specific intervals  
(every 30 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the  
journal period to OFF, you can print the report by following the  
steps on the next page.  
The default setting is EVERY 30 FAXES.  
1
2
Press Menu/Set, 7, 2.  
2.JOURNAL PERIOD  
Press or to choose a  
journal period.  
3
4
5
Press Menu/Set.  
(If you choose 7 days, the LCD will ask you to choose a day  
on which to begin the 7-day countdown.)  
Enter the time to begin printing in 24-hour format.  
Press Menu/Set.  
(For example: enter 19:45 for 7:45 P.M.)  
Press Stop/Exit.  
If you select 6, 12, 24 hours, 2 or 7 days, the fax machine will  
print the report at the selected time and then erase all jobs  
from its memory. If the fax machine’s memory becomes full  
with 30 jobs before the time you selected has passed, the fax  
machine will print the Journal early and then erase all jobs  
from memory. If you want an extra report before it is due to  
print, you can print it without erasing the jobs from memory.  
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Printing reports  
Following reports are available:  
Prints a Transmission Verification  
1.XMIT VERIFY  
Report for the last fax that was sent.  
This information will remain until you  
pick up the handset or press  
Speaker Phone (FAX-837MC only).  
Prints the Help List so you can see  
at-a-glance how to quickly program your  
fax machine.  
Lists names and numbers stored in  
One-Touch and Speed-Dial memory, in  
numerical order.  
Listsinformation about the last incoming  
and outgoing faxes. (TX means  
Transmit.) (RX means Receive.)  
2.HELP LIST  
3.QUICK-DIAL  
4.FAX JOURNAL  
Quick-Dial list (above), alphabetically.  
5.TEL.INDEX  
Lists your settings.  
6.USER SETTINGS  
7.MEMORY STATUS  
Lists summary information and amount  
of occupied memory.  
How to print a report  
1
2
Make sure that there is no document in the ADF.  
Press Copy/Reports, then enter the number (see list above)  
of the report you want to print. For example, press 6 to print  
the USER SETTINGS.  
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Making copies  
11  
Using the fax machine as a copier  
You can use this fax machine as a copier. Always make sure you  
have paper in the paper tray before making copies.  
Copy Key  
Incoming faxes cannot be received on paper or into the  
memory while the fax machine is copying.  
Copy operations  
To make a single copy that is not reduced, enlarged or sorted, you  
only have to press one key. Remember, your fax machine cannot  
scan anything closer than 4 mm from the edge of the paper.  
4 mm  
Not  
Scannable  
area  
1 mm  
1 mm  
(Example for A4 size)  
4 mm  
Making a single copy  
1
2
Insert the document face down in the ADF.  
Press Copy/Reports twice.  
To cancel, press Stop/Exit.  
Do NOT pull on the paper while copying is in progress.  
The default resolution for a single copy is S.FINE. Set the  
resolution to PHOTOfor photographs by using the Resolution  
key.  
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Copy options: Single or Multiple copies, Sort/Stack,  
Reduce/Enlarge  
You can choose additional copy options. First, you can select the  
number of copies. Next, you can choose whether multiple copies  
will be STACKED (all copies of page 1, then all copies of page 2,  
etc.) or SORTED (collated). Finally, you can choose an  
enlargement or reduction ratio. To automatically reduce the copy  
to the paper size you have set for the paper tray, select AUTO. To  
reduce the copy by a fixed percentage, choose 93%, 87%, 75%or  
50%. Or, to enlarge the copy, select 150%, 125%or 120%. To copy  
a document at its document size, select 100%.  
1
2
3
Insert the document face down in the ADF.  
Press Copy/Reports.  
NO.OF COPIES:01  
THEN COPY OR SET  
Enter the number of copies  
you want (1-99).  
To start copying now, press  
Copy/Reports.  
If you would like to select additional copy options, like  
SORT, ELG/RDC(Enlarge or Reduce) press Menu/Set.  
4
Press or to select SORTor STACK.  
To start copying now without enlarging or reducing, press  
Copy/Reports.  
To reduce or enlarge the  
ELG/RDC:100%  
image, press Menu/Set.  
Press or to select an  
SELECT  
& SET  
5
6
enlargement or reduction ratio.  
Press Copy/Reports.  
If you are making multiple copies and get a OUT OF MEMORY  
message while you are scanning the first page, press  
Stop/Exit to cancel the job. Then make a single copy. If you  
selected SORTand the OUT OF MEMORYmessage appears  
while scanning subsequent pages, you can press  
Copy/Reports to copy the portion that is in memory, or press  
Stop/Exit to cancel. To restart the copy job using less  
memory, press Copy/Reports for stacked copies.  
The default resolution for multiple copies or reducing and  
enlarging copies is FINE. Set the resolution to S.FINEfor  
small print or artwork and PHOTOfor photographs by using the  
Resolution key. S.FINEand PHOTOresolutions use up more  
memory than FINEmode.  
11 - 2 Making copies  
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Legal limitations  
Any reproductions of certain documents are illegal and may result  
in either criminal or civil liability. This memorandum is intended to  
be a guide rather than a complete listing of every possible  
prohibition. In case of doubt, we suggest that you check with  
relevant authorities as to any particular questionable documents.  
The following are examples of documents which should not be  
copied:  
Money  
Bonds or other certificates of debt  
Certificates of Deposit  
Service or Draft paper of the Armed Forces.  
Passports  
Postage Stamps (cancelled or uncancelled)  
Immigration Papers  
Welfare documents  
Cheques or Drafts drawn by Governmental Agencies  
Documents, badges or insignias of identification  
Licences and Certificates of Title to motor vehicles  
Works subject to Copyright cannot be copied. Sections of works  
subject to Copyright can be copied for ‘fair use’. Multiple copies  
would indicate improper use.  
Works of art should be considered as works subject to Copyright.  
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Important information  
12  
Important safety instructions for Ausralia  
1
2
3
4
Read all of these instructions.  
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall socket before cleaning. Do  
not use liquid or aerosol cleaners. Use a damp cloth for  
cleaning.  
5
6
Do not use this product near water.  
Do not place this product on an unstable cart, stand, or table.  
The product may fall, causing serious damage to the product.  
7
Slots and openings in the cabinet and the back or bottom are  
provided for ventilation; to ensure reliable operation of the  
product and to protect it from overheating, these openings  
must not be blocked or covered. The openings should never  
be blocked by placing the product on a bed, sofa, rug, or other  
similar surface. This product should never be placed near or  
over a radiator or heater. This product should never be placed  
in a built-in installation unless proper ventilation is provided.  
8
9
This product should be operated from the type of power  
source indicated on the label. If you are not sure of the type of  
power available, call your dealer or local power company.  
This product is equipped with a 3-wire grounded type plug, a  
plug having a third (grounded) pin. This plug will only fit into a  
grounded-type electrical socket. This is a safety feature. If you  
are unable to insert the plug into the outlet, call your  
electrician to replace your obsolete outlet. Do not defeat the  
purpose of the grounded-type plug.  
10 Do not allow anything to rest on the power cord. Do not place  
this product where people can walk on the cord.  
11 Do not place anything in front of the fax machine that will block  
received faxes. Do not place anything in the path of received  
faxes.  
12 Wait until pages have exited the fax machine before picking  
them up.  
13 Never push objects of any kind into this product through  
cabinet slots, since they may touch dangerous voltage points  
or short out parts resulting in the risk of fire or electric shock.  
Never spill liquid of any kind on the product.  
14 Do not attempt to service this product yourself, as opening or  
removing covers may expose you to dangerous voltage points  
and/or other risks, and may void your warranty. Refer all  
servicing to service personal.  
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15 This product has no mains ON/OFF switch. It is therefore  
highly important that access to the mains plug and the mains  
socket to which the plug is connected, is never obstructed, in  
case for some reason the mains power to the machine must  
be quickly disconnected.  
16 Unplug this product from the power socket and refer servicing  
to Authorized Service Personnel under the following  
conditions:  
When the power cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the  
operating instructions are followed. Adjust only those  
controls that are covered by the operating instructions.  
Improper adjustment of other controls may result in  
damage and will often require extensive work by a  
qualified technician to restore the product to normal  
operation.  
If the product has been dropped or the cabinet has been  
damaged.  
If the product exhibits a distinct change in performance,  
indicating a need for service.  
17 To protect your product against power surges, we  
recommend the use of a power protection device (Surge  
Protector).  
Important Information for New Zealand  
Important Safety Instructions  
1
2
3
4
Read all of these instructions.  
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the telephone and AC sockets (in  
this order) before cleaning. Do not use liquid or aerosol  
cleaners. Use a damp cloth for cleaning.  
5
6
Do not use this product near water.  
The grant of a Telepermit for any item of terminal equipment  
indicates only that Telecom has accepted that the item  
complies with minimum conditions for connection to its  
network. It indicates no endorsement of the product by  
Telecom, nor does it provide any sort of warranty. Above all,  
it provides no assurance that any item will work correctly in all  
respects with another item of Telepermitted equipment of a  
different make or model, nor does it imply that any product is  
compatible with all of Telecom’s network services.  
7
This equipment does not fully meet Telecom’s impedance  
requirements. Performance limitations may occur when used  
in conjunction with some parts of the network. Telecom will  
accept no responsibility should difficulties arise in such  
circumstances.  
Important information 12 - 2  
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8
9
If a charge for local calls is unacceptable, the “Dial Button”  
should not be used for local calls. Only the 7-digits of the local  
number should be dialled from your telephone. Do not dial the  
area code digit or the “0” prefix.  
This equipment shall not be set to make automatic calls to the  
Telecom ‘111’ Emergency Service.  
10 IMPORTANT NOTICE  
Under power failure conditions, this telephone may not  
operate. Please ensure that a separate telephone, not  
dependent on local power, is available for emergency use in  
emergencies.  
11 The call log incorporated in this equipment does not record all  
answered calls. The call log, therefore may not agree with the  
Telecom account which may include calls not shown on the  
log.  
12 Some parameters required for compliance with Telecom's  
Telepermit requirements are dependent on the equipment  
(PC) associated with this device. In order to operate within the  
limits for compliance with Telecom's Specifications, the  
associated equipment shall be set to ensure that automatic  
calls to different numbers are spaced such that there is no  
less than 5 seconds between the end of one call attempt and  
the beginning of another.  
13 Some parameters required for compliance with Telecom’s  
Telepermit requirements are dependent on the equipment  
(PC) associated with this device. In order to operate within the  
limits for compliance with Telecom’s Specifications, the  
associated equipment shall be set to ensure that calls are  
answered between 3 and 30 seconds of receipt of ringing.  
14 This equipment should not be used under any circumstances  
which may constitute a nuisance to other Telecom customers.  
15 Not all telephones will respond to incoming ringing when  
connected to the extension socket.  
16 This equipment may not provide for the effective hand-over of  
a call to another device connected to the same line.  
17 The answer delay setting of this equipment shall not be set to  
less than two rings to answer as this will destroy Caller ID  
information.  
18 All persons using this device for recording telephone  
conversations shall comply with New Zealand law. This  
requires that at least one party to the conversation is to be  
aware that it is being recorded. In addition, the Principles  
enumerated in the Privacy Act 1993 shall be complied with in  
respect to the nature of the personal information collected, the  
purpose for its collection, how it is to be used and what it  
disclosed to any other party.  
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19 The Caller ID Information is presented in the form: Area Code  
+ Directory number  
When dialling back, always insert a zero in front of the area  
code for a toll call and omit the area code for a local call, If a  
zero is inserted in front of the area code for a local call, the call  
will still proceed correctly but if the line has non-code access  
to another toll carrier, you should check with that carrier  
before inserting zero on a local call.  
20 Do not place this product on an unstable surface.  
21 Slots and openings in the case and the back or bottom are  
provided for ventilation; to ensure reliable operation of the  
product and to protect it from overheating, these openings  
must not be blocked or covered. The openings should never  
be blocked by placing the product on a bed, sofa, rug, or other  
similar soft surface. This product should never be placed near  
or over a radiator or heater. This product should not be placed  
in a built-in installation unless proper ventilation is provided.  
22 This product should be operated from the type of power  
source indicated on the label. If you are not sure of the type of  
power available, consult with your dealer or local power  
company.  
23 This product is equipped with a 3-wire earthed plug. This plug  
will fit into only an earthed socket. This is a safety feature. If  
you are unable to insert the plug into the outlet, contact your  
electrician to replace your obsolete socket. Do not defeat the  
purpose of an earthed plug.  
24 Do not allow anything to rest on the power cord. Do not locate  
this product where people can walk on the cord.  
25 Do not place anything in front of the machine that will block  
received faxes. Do not place anything in the path of received  
faxes.  
26 Do not touch a document during printing.  
27 Never push objects of any kind into this product through  
cabinet slots, since they may touch dangerous voltage points  
or short out parts resulting in a risk of fire or electric shock.  
Never spill liquid of any kind on the product.  
28 Do not attempt to service this product yourself, because  
opening or removing covers may expose you to dangerous  
voltage points and/or other risks. Refer all servicing to service  
personnel.  
29 This product has no mains ON/OFF switch. It is therefore  
highly important that access to the mains plug and the mains  
socket to which the plug is connected, is never obstructed, in  
case for some reason the mains power to the machine must  
be quickly disconnected.  
30 Unplug this product from the mains power and telephone line  
sockets, and refer servicing to qualified service personnel  
under the following conditions:  
When the power cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
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If the product does not operate normally when the  
operating instructions are followed. Adjust only those  
controls that are covered by the operating instructions.  
Improper adjustment of other controls may result in  
damage and will often require extensive work by a  
qualified technician to restore the product to normal  
operation.  
If the product has been dropped or the cabinet has been  
damaged.  
If the product exhibits a distinct change in performance,  
indicating a need for service.  
31 We do not advise the use of an extension lead.  
32 This device only responds to Distinctive Alert Cadences DA1,  
DA2 and DA4.  
33 Configuration of the machine with Faxability ON will result in  
Caller ID information being destroyed when ring cadence DA4  
is received.  
Important Information for Some Countries  
Important Safety Instructions  
1
2
3
4
Read all of these instructions.  
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do  
not use liquid or aerosol cleaners. Use a damp cloth for  
cleaning.  
5
6
Do not place this product near water.  
Do not place this product on an unstable cart, stand, or table.  
The product may drop, causing serious damage to the  
product.  
7
Slots and openings in the cabinet and the back or bottom are  
provided for ventilation; to ensure reliable operation of the  
product and to protect it from overheating, these openings  
must not be blocked or covered. The openings should never  
be blocked by placing the product on a bed, sofa, rug, or other  
similar surface. This product should never be placed near or  
on a radiator or heater. This product should never be placed  
in a built-in installation unless proper ventilation is provided.  
8
9
This product should be operated from the type of power  
source indicated on the label. If you are not sure of the type of  
power available, consult with your dealer or local power  
company.  
This product is equipped with a 2-wire grounding type plug  
and a 3-wire grounding type plug, a plug having two or three  
pins. This plug will only fit into only a grounding-type power  
outlet. This is a safety feature. If you are unable to insert the  
plug into the outlet, contact your electrician to replace your  
obsolete outlet. Do not defeat the purpose of the  
grounding-type plug.  
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10 Do not allow anything to rest on the power cord. Do not place  
this product where people can walk on the cord.  
11 If an extension cord is used with this product, make sure that  
the total ampere ratings on the products plugged into the  
extension cord do not exceed the extension cord ampere  
rating.  
12 Do not place anything in front of the machine that will block  
received faxes. Do not place anything in the path of received  
faxes.  
13 Do not touch a document during printing.  
14 Never push objects of any kind into this product through  
cabinet slots, since they may touch dangerous voltage points  
or short out parts resulting in the risk of fire or electric shock.  
Never spill liquid of any kind on the product.  
15 Do not attempt to service this product yourself, as opening or  
removing covers may expose you to dangerous voltage points  
and/or other risks, and may not be covered under your  
warranty. Please refer all servicing to our Authorized Service  
Personnel. A list of Authorized Service Centres has been  
included for your convenience, or you may contact the Brother  
Dealer for Service.  
16 This product has no mains ON/OFF switch. It is therefore  
highly important that access to the mains plug and the mains  
socket to which the plug is connected, is never obstructed, in  
case for some reason the mains power to the machine must  
be quickly disconnected.  
17 Unplug this product from the wall outlet and refer servicing to  
Authorized Service Personnel under the following conditions:  
If the power cord is damaged or frayed.  
If the product has been spilled by liquid.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the  
operating instructions are followed. Adjust only those  
controls that are covered by the operating instructions.  
Improper adjustment of other controls may result in  
damage and will often require extensive work by a  
qualified technician to restore the product to normal  
operation.  
If the product has been dropped or the cabinet has been  
damaged.  
If the product exhibits a distinct change in performance,  
indicating a need for service.  
18 To protect your product against power surges, we  
recommend the use of a power protection device (Surge  
Protector).  
19 We do not advise the use of an extension lead.  
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For protection against the risk of electrical shock, always  
disconnect all cables from the wall outlet before servicing,  
modifying or installing the equipment.  
This equipment may not be used on coin service lines  
provided by the telephone company or connected to party  
lines.  
Brother cannot accept any financial or other  
responsibilities that may be the result of your use of this  
information, including direct, special or consequential  
damages. There are no warranties extended or granted  
by this document.  
For Your Safety  
To ensure safe operation the three-pin plug supplied must be  
inserted only into a standard three-pin power point which is  
effectively grounded through the normal household wiring.  
The fact that the equipment operates satisfactorily does not imply  
that the power is grounded and that the installation is completely  
safe. For your safety, if in any doubt about the effective grounding  
of the power, consult a qualified electrician.  
Disconnect device  
This product must be installed near a socket outlet that is easily  
accessible. In case of emergencies, you must disconnect the  
power cord from the socket outlet in order to shut off power  
completely.  
Trademarks  
The Brother logo is a registered trademark of Brother Industries,  
Ltd.  
Brother is a registered trademark of Brother Industries, Ltd.  
© 2004 Brother Industries, Ltd. All rights reserved.  
All other brand and product names mentioned in this manual  
are registered trademarks of their respective companies.  
Shipment of the fax machine  
If for any reason you must ship your fax machine, carefully  
package the fax machine to avoid any damage during transit. We  
recommend that you save and use the original packaging. The fax  
machine should also be adequately insured with the carrier.  
12 - 7 Important information  
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Troubleshooting and routine  
maintenance  
13  
Troubleshooting  
IMPORTANT  
For technical help, you must call the country where you bought  
the fax machine. Calls must be made from within that country.  
Error messages  
As with any sophisticated office product, errors may occur. If this  
happens, your fax machine identifies the problem and displays an  
error message. The most common error messages are shown  
below.  
You can correct most problems by yourself. If you need more help,  
the Brother Solutions Center offers latest FAQs and  
troubleshooting tips.  
Visit us at http://solutions.brother.com  
ERROR MESSAGES  
ERROR  
MESSAGE  
CAUSE  
ACTION  
CHECK PAPER  
The fax machine is out of Refill the paper or remove  
paper or paper is not  
properly loaded in the  
paper tray.  
the paper and load it again. If  
this error appears while  
receiving a fax, load paper to  
restart printing. If you were  
copying or printing reports,  
load paper and try again.  
RELOAD PAPER  
PRESS STOP KEY  
The paper is jammed in  
the fax machine.  
COVER IS OPEN  
CLOSE COVER  
The cover is not closed  
completely.  
Close the cover.  
DOCUMENT JAM  
REMOVE JAM  
The documents were not Insert the document again.  
inserted or fed properly, or  
were too long.  
PRESS STOP KEY  
The document is jammed See Document Jam on page  
in the fax machine.  
LINE DISCONNECT  
The other person or other Try to send again.  
person’s fax machine  
stopped the call.  
MEMORY NEAR ZERO  
CLEAR MEMORY  
The fax machine is almost Clear the faxes and  
out of memory.  
scheduled jobs from the  
memory.  
OR—  
Print the faxes that are in the  
from the memory  
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ERROR MESSAGES  
ERROR  
MESSAGE  
CAUSE  
ACTION  
NOT REGISTERED  
You tried to access a  
Set up the One-Touch or  
One-Touch or Speed-Dial Speed-Dial number.  
number that is not  
programmed.  
Dial numbers/Storing Junk  
numbers/Storing Junk  
OUT OF MEMORY  
CLEAR MEMORY  
The data is too large for  
the fax machine’s  
memory.  
(Fax sending or copy  
operation in process)  
Press Stop/Exit and wait  
until the other operations in  
progress finish and then try  
again.  
OR—  
Clear the faxes and  
schedule jobs in the  
memory. To gain extra  
memory, you can turn off  
Fax Storage. (See Setting  
OR—  
Print the faxes that are in the  
from the memory  
PAPER JAM  
The paper is jammed in  
the fax machine.  
PLS OPEN COVER  
REMOVE JAM  
PHONE LINE BUSY  
The number you dialled  
does not answer or is  
busy.  
Verify the number and try  
again.  
POLLING FAILED  
You tried to poll a fax  
machine that is not in  
Polled Waiting mode.  
Check the other fax  
machine’s polling setup.  
PRINTHEAD  
The print head has  
overheated.  
Wait 30 minutes for it to cool  
or wait until the message  
disappears automatically.  
OVERHEATED  
WAIT TO COOL  
RECEIVE FAILED  
Poor phone line quality  
If the problem continues, call  
caused a communication the telephone company and  
error.  
ask them to check your  
phone line.  
RIBBON EMPTY  
Your fax machine is out of Install the print cartridge  
ribbon orthe print cartridge again or change the ribbon.  
RESET OR REPLACE  
is not properly installed.  
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ERROR MESSAGES  
ERROR  
MESSAGE  
CAUSE  
ACTION  
MEMORY DISABLED  
The fax machine has a  
mechanical problem.  
OR—  
Open the top cover and  
remove any foreign  
obstacles from inside the fax  
(FAX-837MC)  
MSG CTR FAILURE  
Aforeign obstacle, such as machine. If the error  
a clip or ripped paper, is in message continues,  
UNABLE TO INIT  
UNABLE TO PRINT  
UNABLE TO SCAN  
the fax machine.  
disconnect the fax machine  
from the power for several  
minutes then reconnect it.  
You will lose all faxes in the  
memory. Please follow the  
steps below before  
disconnecting the fax  
machine so you will not lose  
any important messages.  
Check whether the fax  
machine has faxes in the  
memory  
1. Press Menu/Set, 0, 0, 1.  
2. If the fax machine does  
not have faxes in its  
memory, disconnect the  
fax machine from the  
power source for several  
minutes and then  
reconnect it.  
—OR—  
If faxes are present, you  
can transfer them to  
another fax machine. Go  
to Step 3.  
Transfer faxes to another  
fax machine  
3. Enter the fax number to  
which faxes will be  
forwarded.  
4. Press Fax Start.  
5. After the faxes are  
transferred, disconnect  
the fax machine from the  
power source for several  
minutes and then  
reconnect it.  
Transfer Journal report to  
another fax machine  
You can transfer the Fax  
Journal report to another fax  
machine.  
1. Press Menu/Set, 0, 0, 2.  
2. Enter the fax number to  
which faxes will be  
forwarded.  
3. Press Fax Start.  
If you have not set up your  
Station ID, you cannot enter  
fax transfer mode.  
If the error message still  
continues, contact Brother  
or your dealer for service.  
Troubleshooting and routine maintenance 13 - 3  
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Compatibility  
If you are having difficulty sending or receiving a fax due to  
possible interference on the phone line, we recommend that you  
try setting the compatibility to BASIC.  
1
2
Press Menu/Set, 0, 2.  
2.COMPATIBILITY  
Press or to select BASIC  
(or NORMAL).  
Press Menu/Set.  
Press Stop/Exit.  
3
FAX-837MC only  
BASICreduces the default modem speed to 9600 bps.  
Unless interference is a recurring problem on your phone  
line, you may prefer to use it only when needed.  
NORMALsets the modem speed at 14400 bps.  
Document Jam or Paper Jam  
Document Jam  
The documents were not inserted or fed properly, or were too long.  
1
2
Remove any paper that is not jammed from the ADF.  
Open the top cover by lifting the lever on the right side of the  
top cover.  
3
4
Pull the document toward the front of your fax machine.  
Top Cover  
Document is jammed.  
Close the top cover. Press down on both sides of the top  
cover until it clicks.  
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Paper Jam  
The paper is jammed in your fax machine.  
1
Remove any paper that is not jammed.  
2
Open the top cover by lifting the lever on the right side of the  
top cover.  
Top Cover  
3
Pull the jammed paper gently from the paper feeder toward  
the front of the fax machine as per diagram A.  
If you can’t, pull the jammed paper towards the back and  
remove it as per diagram B.  
Diagram A  
Diagram B  
Printout is jammed.  
4
Close the top cover. Press down on both sides of the top  
cover until it clicks.  
5
Put the paper back into the paper tray.  
Troubleshooting and routine maintenance 13 - 5  
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If you are having difficulty with the fax machine  
If you think there is a problem with your fax machine or the way  
your faxes look, make a copy first. If the copy looks good, the  
problem is probably not the fax machine. Check the chart below  
and follow the troubleshooting tips.  
DIFFICULTY  
SUGGESTIONS  
Printing or Receiving Faxes  
Condensed print  
If your copy looks good, you probably had a bad  
and white streaks connection, with static or interference on the phone  
across the page or line. If the copy looks bad, clean the scanner.  
the top and bottom (See Cleaning the scanner on page 13-9.) If the  
of sentences are  
cut off.  
problem continues, call Brother or your dealer for  
service.  
Vertical black lines Your machine’s print head might be dirty. Clean the  
when receiving.  
The sender’s scanner may be dirty. Ask the sender to  
make a copy to see if the problem is with the sending  
machine. Try receiving from another fax machine.  
If the problem continues, call Brother or your dealer for  
service.  
Phone Line or Connections  
The fax machine  
does not answer  
when called.  
Make sure receive mode is not set to MANUAL.  
for a dial tone. If possible, call the fax machine to hear  
it answer. If there is still no answer, check the  
telephone line cord connection. Connect a standard  
telephone to the fax machine’s telephone socket. If  
there is no ringing when you call the fax machine, ask  
your telephone company to check the line.  
External  
Telephone  
Make sure that the external TAD is connected  
answering device answering device (TAD) on page 1-8.) Make sure the  
(TAD) does not  
answer when  
called  
TAD is set to answer calls.  
No dial tone on the Press Speaker Phone (FAX-837MC only)—OR—Lift  
handset  
the handset. If you don’t hear a dial tone, check  
telephone line cord connections at the fax machine and  
wall socket. Check that the handset is connected to the  
fax machine’s handset socket. Test the wall socket  
with another single line telephone. If there is no dial  
tone at the wall socket, call your telephone company.  
Receiving Faxes  
Cannot receive a Make sure that the fax machine is in the correct  
fax  
receiving mode for your setup. (See Choosing the  
If there seems to be interference on your phone line, try  
setting the Compatibility to BASIC. (See Compatibility  
If you connect your fax machine to PABX, set the PBX  
Sending Faxes  
Cannot send a fax Ask the other party to check that the receiving machine  
has paper.  
Print the Transmission Verification Report and check  
Poor sending  
quality.  
Try changing your resolution to FINEor S.FINE. Make  
a copy to check the fax machine’s scanner operation.  
13 - 6 Troubleshooting and routine maintenance  
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DIFFICULTY  
SUGGESTIONS  
Dialling does not  
work  
Check all line cord connections.  
Check the power cord connection.  
Send a manual fax by pressing Speaker Phone (for  
FAX-837MC only) or by lifting the handset and dialling  
the number. Wait to hear fax receiving tones before  
pressing Fax Start.  
Change the Tone/Pulse setting. (See Setting Tone or  
Vertical black lines Use the fax machine to make a copy. If the copy shows  
when sending.  
the same problem, the scanner area is dirty. Lift the top  
cover and check the document path. Clean the white  
film and the scanner’s glass strip using isopropyl  
alcohol and a lint-free cloth. (See Cleaning the scanner  
Transmission  
There is probably temporary noise or static on the  
Verification Report phone line. Try sending the fax again.  
prints “RESULT  
ERROR”  
Try setting the Compatibility to BASIC.  
If the problem continues, call the telephone company  
to check your phone line.  
Handling Incoming Calls  
Double-ring in  
FAX/TEL mode  
The fax machine knows the incoming call is not a fax  
so it is signaling you to answer the telephone call. Pick  
up the fax machine’s handset or answer from an  
extension phone, and then press the fax machine’s  
Telephone Answer Code (default setting is #51 or #91  
for New Zealand).  
Transferring a call If you have answered at the fax machine’s handset,  
to the fax machine press Fax Start and hang up immediately.  
If you answered at an extension phone, press your  
three-digit Fax Receive Code (default setting is 51 or  
91 for New Zealand). When the fax machine  
answers, hang up.  
The fax machine  
“hears” voice as  
fax tone  
If the fax machine is set to Fax Detect ON, it is more  
sensitive to sounds. The fax machine may mistakenly  
interpret certain voices or music on the line as a calling  
fax machine and respond with fax receiving tones.  
Deactivate the fax by pressing #51 or #91 for New  
Zealand if you are at an extension phone or press  
Stop/Exit if you are at the fax machine or an external  
phone.  
Try avoiding this problem by turning Fax Detect to OFF.  
Custom features  
on a single line  
If you have Call Waiting, Voice Mail, an alarm system  
or any other custom feature on a single phone line with  
the fax machine, it may create a problem sending or  
receiving fax data.  
For example: If you are sending or receiving a fax  
message while a custom feature signal comes through  
on the line, the signal can temporarily interrupt or  
disrupt the fax data. Your fax machine’s ECM feature  
should help overcome this problem. This condition is  
related to the telephone system industry and is  
common to all devices that send and receive data on a  
single, shared line with custom features. If avoiding a  
slight interruption is crucial to your business, we  
recommend a separate phone line with no custom  
features.  
Troubleshooting and routine maintenance 13 - 7  
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Routine maintenance  
Cleaning the print head  
Clean the print head when you want to improve the print quality and  
also as part of your routine maintenance.  
After you have just used the fax machine, some internal parts  
of the fax machine are extremely HOT! So please be careful.  
1
2
Unplug the telephone line cord and the power cord for safety.  
Open the top cover by lifting the lever on the right side of the  
top cover.  
3
4
Take out the print cartridge.  
To clean your fax machine’s print head, wipe the print head  
with a lint-free cloth that is dry or lightly moistened with  
isopropyl alcohol.  
5
6
Wait until the alcohol on the print head is completely dry.  
Install the print cartridge. (See Changing the ribbon on page  
13-9.)  
7
Close the top cover. Press down on both sides of the top  
cover until it clicks.  
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Cleaning the scanner  
1
2
Unplug the telephone line cord and the power cord for safety.  
Open the top cover by lifting the lever on the right side of the  
top cover.  
3
Clean the white film and the glass strip with isopropyl alcohol  
on a lint-free cloth.  
White Film  
Glass Strip  
Be careful not to bend the white film or drop anything into the  
fax machine.  
4
Close the top cover. Press down on both sides of the top  
cover until you hear it click into place.  
Changing the ribbon  
Your original ribbon that came with the fax machine may be either  
a starter (up to 30 pages) or full (up to 144 pages), and depends  
on the country you bought the machine in.  
1
Open the top cover by lifting the lever on the right side of the  
top cover.  
2
Remove the print cartridge containing the used ribbon and set  
it upside–down with the blue gear in the upper left corner.  
Blue Gear  
Troubleshooting and routine maintenance 13 - 9  
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3
Take the used ribbon out of the cartridge:  
1 Snap out the upper and lower right white spools.  
2 Slide the roll off the blue gear and lower left white spool.  
(Do not remove the blue gear and lower left white spool).  
Blue  
Gear  
Used Ribbon  
Upper White Spool  
White  
Spool  
(Do not  
remove.)  
Lower White  
Spool  
Cartridge  
4
5
Slide the white elastic off the new refill rolls and set them down  
with the full roll in the lower position. (The ribbon’s shiny side  
is facing down.)  
Remove the white spools from the ends of the used cardboard  
cores. Then insert them into the same positions in the new  
cores.  
White Spools  
6
Install the new ribbon in the cartridge:  
1 Slip the lower left cardboard core onto white spool of the  
cartridge and then slip the upper blue core onto the blue  
gear of the cartridge.  
2 Insert the upper and lower right white spools into the  
holders.  
Shiny side is face down.  
Blue  
Gear  
White  
Spool  
White Spools  
Insert the teeth of the white spool into the cutouts of the  
cardboard core.  
13 - 10 Troubleshooting and routine maintenance  
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7
8
Turn the upper left blue gear anti-clockwise to tighten the  
ribbon as shown.  
Turn the cartridge over and re-install it in your fax machine:  
Insert the recessed  
four holders.  
first and place the cartridge into its  
9
Press down on both sides of the top cover to close it securely.  
Troubleshooting and routine maintenance 13 - 11  
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Glossary  
G
ADF (automatic document feeder) The document can be  
placed in the ADF and scanned one page at a time  
automatically.  
Anti Junk (Not available for Australia and New Zealand)  
Allows you to reject receiving the fax message or telephone  
call if you register a particular number with this function on.  
Automatic fax transmission Sending a fax without picking up  
the handset or pressing Speaker Phone (FAX-837MC only).  
Automatic Redial A feature that enables your fax machine to  
redial the last fax number after five minutes if the fax did not go  
through because the line was busy.  
Auto Reduction Reduces size of incoming faxes.  
Backup Print Sets the fax machine to print a copy of every fax  
that is received and stored in memory. This is a safety feature  
so you will not lose message during a power failure.  
Beeper Volume Volume setting for the beep when you press a  
key or make an error.  
Broadcasting The ability to send the same fax message to more  
than one location.  
Call Reservation (for FAX-827/837MC) Allows you send a fax  
and then at the end of transmission, you can talk with the other  
party.  
Caller ID A service purchased from the Telephone Company that  
lets you see the number (or name) of the party calling you.  
Cancel Job Cancels a programmed job, like Delayed Fax or  
Polling.  
CNG tones The special tones (beeps) sent by fax machines  
during automatic transmission to tell the receiving machine  
that a fax machine is calling.  
Communication error (or Comm. Error) An error during fax  
sending or receiving, usually caused by line noise or static.  
Contrast Setting to compensate for dark or light documents, by  
making faxes or copies of dark documents lighter and light  
documents darker.  
Cover Page (for FAX-827/837MC) Prints a page at the other  
party’s machine that contains the sender and recipient’s name  
and fax number, number of pages and comment. You can  
generate an electronic cover page at the other end with  
pre-programmed information from memory or you can print a  
sample cover page to fax with your document.  
Delayed Fax Sends your fax at a specified later time that day.  
Distinctive Ringing A service purchased from the Telephone  
Company that provides another phone number on an existing  
phone line. The fax machine uses the new number to simulate  
a dedicated fax line.  
G - 1 Glossary  
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ECM (Error Correction Mode) Detects errors during fax  
transmission and resends the pages of the fax that had an  
error.  
Extension telephone A telephone on the fax number that is  
plugged into a separate telephone wall socket.  
External telephone A TAD (telephone answering device) or  
telephone that is connected to your fax machine.  
F/T Ring Time The length of time that the Brother fax machine  
rings (when the receive mode setting is FAX/TEL) to notify you  
to pick up a voice call that it answered.  
Fax Detect Enables the fax machine to respond to CNG tones if  
you interrupt a fax call by answering it.  
Fax Forwarding Sends a fax received in memory to another  
pre-programmed fax number.  
Fax Receive Code Press this code ( 5 1 or  
9 1 for New  
Zealand) when you answer a fax call from an extension or  
external phone.  
Fax Storage You can store faxes in memory.  
Fax tones The signals sent by sending and receiving fax  
machines while communicating information.  
FAX/TEL You can receive faxes and telephone calls. Do not use  
this mode if you are using a telephone answering device  
(TAD).  
Fine resolution Resolution is 203 x 196 dpi. It is used for small  
print and graphs.  
Group number A combination of One-Touch and/or Speed-Dial  
numbers that are stored on a One-Touch key for Broadcasting.  
LCD (liquid crystal display) The display screen on the fax  
machine that shows interactive messages during On-Screen  
Programming and shows the date and time when the fax  
machine is idle.  
Manual fax When you lift the handset or press Speaker Phone  
(FAX-837MC only) so you can hear the receiving fax machine  
answer before you press Fax Start to begin transmission.  
Menu mode Programming mode for changing your fax machine’s  
settings.  
Next Fax Reservation (for FAX-827/837MC) Accepts the next  
document in the ADF for transmission while the fax machine is  
still receiving.  
One-Touch Keys on the fax machine’s control panel where you  
can store numbers for easy dialling. You must use a separate  
key for each number.  
Out of Paper Reception Receives faxes into the fax machine’s  
memory when the fax machine is out of paper.  
Overseas Mode Makes temporary changes to the fax tones to  
accommodate noise and static on overseas phone lines.  
Pause Allows you to place a 3.5 second delay in the dialling  
sequence stored on One-Touch keys or Speed-Dial numbers.  
Glossary G - 2  
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Photo resolution A resolution setting that uses varying shades of  
gray for the best representation of photographs.  
Polling The process of a fax machine calling another fax machine  
to retrieve waiting fax messages.  
Pulse A form of rotary dialling on a telephone line.  
Quick Dial List A listing of names and numbers stored in  
One-Touch and Speed-Dial memory, in numerical order.  
Remote Access Code Your own four-digit code (--- ) that  
allows you to call and access the fax machine from a remote  
location.  
Resolution The number of vertical and horizontal lines per inch.  
See: Standard, Fine, Super Fine and Photo.  
Ring Delay The number of rings before the fax machine answers  
in FAX ONLY, FAX/TEL, and MC:MSG CTR(FAX-837MC only)  
mode.  
Search An electronic, alphabetical listing of stored One-Touch,  
Speed-Dial and Group numbers.  
Speed-Dial A pre-programmed number for easy dialling. You  
must press the Search/Mute key and then #, two digit code to  
start the dialling process.  
Standard resolution 203 x 98 dpi. It is used for regular size text  
and quickest transmission.  
Station ID The stored information that appears on the top of faxed  
pages. It includes the sender’s name and fax number.  
Super fine resolution 203 x 392 dpi. Best for very small print and  
line art.  
TAD (telephone answering device) You can connect an  
external TAD to your fax machine.  
Telephone Answer Code (Fax/Tel mode only) When the fax  
machine answers a voice call, it pseudo/double-rings. You can  
pick up at an extension phone by pressing this code (# 5 1 or  
# 9 1 for New Zealand).  
Tel-Index List A listing of names and numbers stored in  
One-Touch and Speed-Dial memory, in alphabetical order.  
Tone A form of dialling on the telephone line used for Touch Tone  
telephones.  
Transmission The process of sending documents over the  
phone lines from the fax machine to a receiving fax machine.  
User Settings A printed report that shows the current settings of  
the fax machine.  
XMIT Report (Transmission Verification Report) A listing for  
each transmission, that shows its date, time and number.  
G - 3 Glossary  
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Specifications  
S
General  
Type  
Desktop facsimile transceiver  
512 KB  
64 g/m2 – 90 g/m2: Up to 30 sheets  
64 g/m2 – 90 g/m2: Up to 20 sheets  
Line Thermal with Ribbon  
16 characters x 1 Line  
Memory Capacity  
Paper Tray  
Paper Output  
Printer Type  
LCD  
(Liquid Crystal Display)  
Operating Environment Temperature: 5-35 °C  
Humidity: 20-80%  
Best Print Quality  
Power Source  
20-30 °C  
220-240V AC 50/60 Hz  
Power Consumption  
Standby:  
FAX-817/827 under 4.4 watts  
FAX-837MC under 4.8 watts  
Operating: under 160 watts  
Dimensions  
340 mm  
147mm  
138 mm  
129 mm  
187 mm  
267 mm  
302 mm  
Weight  
FAX-817/827 :  
2.7 kg (with components)  
FAX-837MC :  
2.8 kg (with components)  
Copy  
Enlarge/Reduce  
50% to 150%  
(50, 75, 87, 93, 100, 120, 125, 150% &  
Auto)  
Specifications S - 1  
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Fax  
Compatibility  
Coding System  
Modem Speed  
ITU-T Group 3  
Modified Huffman (MH)  
9600/7200/4800/2400 bps;  
Automatic Fallback (FAX-817/827)  
14400/12000/9600/7200/4800/2400 bps;  
Automatic Fallback (FAX-837MC)  
Document Size  
Paper Size  
Document Input Width  
148 mm to 216 mm  
A4  
Automatic Document Up to 10 pages  
Feeder (ADF)  
Paper Tray  
Gray Scale  
Polling Types  
Up tp 30 sheets (64 g/m2 - 90 g/m2)  
64 levels (Dithered)  
Standard, Sequential, Secure,  
Delayed Fax  
Contrast Control  
Resolution  
Automatic/Light/Dark (manual setting)  
• Horizontal 8 dot/mm  
• Vertical Standard  
— 3.85 line/mm  
Fine, Photo —7.7 line/mm  
Superfine, Photo (copy)  
— 15.4 line/mm  
One-Touch Dial  
Speed-Dial  
4 stations  
100 stations (FAX-827/837MC)  
60 stations (FAX-817)  
Groups  
Up to 4 groups  
Broadcasting  
Up to 104 locations (FAX-827/837MC)  
Up to 64 locations (FAX-817)  
Automatic Redial  
Auto Answer  
3 times at 5 minutes intervals  
2, 3, 4, 5, 6, 7, 8, 9 or 10 rings  
(for Australia)  
1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings  
(for New Zealand)  
0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings  
(for some countries)  
Speaker Type  
Monitor (FAX-817/827)  
Full Duplex, Digital (FAX-837MC)  
Public switched telephone network  
Communication  
Source  
S - 2 Specifications  
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Memory Transmission Up to 20 pages *  
Out of Paper Reception Up to 25 pages *  
Starter Ribbon  
(Australia and  
Yield: Up to 30 pages (A4)  
NewZealand only)  
Refill Ribbon Rolls  
Yield:  
Up to 144 pages (A4)  
for PC-501, PC-402RF, PC-404RF  
Up to 178 pages (A4)  
for PC-AS4RF (Not available in  
Australia and New Zealand)  
* “Pages” refers to the ITU-T Test Chart #1 (in Out of Paper  
Reception in ECM mode). Specifications and printed materials  
are subject to change without prior notice.  
Specifications S - 3  
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Index  
I
The items in all upper case represent LCD messages.  
Extension telephones  
A
ADF (automatic document  
Automatic  
F
F/T (Fax/Tel) Outgoing  
Fax codes  
B
C
Fax, stand-alone  
erasing from the memory  
Canceling  
Connecting  
Copy  
sending  
Memory Transmission  
answering at extension phones  
double-ringing (voice calls)  
D
Dialling  
Distinctive Ringing (Duet) .......5-14  
E
ECM (Error Correction Mode)  
I - 1 Index  
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FaxStream® Duet® .................5-14  
Print  
G
Q
Group dial  
H
HELP  
setting up Groups for  
One-Touch dial  
Speed-Dial  
I
Interrupting (a scheduled job)  
J
L
R
Reducing  
Transmission Verification  
M
Manual  
N
O
Resolution  
P
Phone line  
fax (Standard, Fine, SuperFine,  
Index I - 2  
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S
Setup  
Socket  
EXT socket  
TAD (answering machine)  
T
TAD (telephone answering device),  
if you are having difficulty  
printing or receiving faxes  
U
V
Volume, setting  
I - 3 Index  
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Accessory List  
Model Name Description  
PC-501  
Printing Cartridge and a re-fill (1 set per box)  
PC-402RF  
PC-404RF  
PC-AS4RF  
2 re-fills for use in PC-501 Printing Cartridge  
4 re-fills for use in PC-501 Printing Cartridge  
4 re-fills for use in PC-501 Printing Cartridge  
(Not available in Australia and New Zealand)  
*For optimum print quality and product performance within  
published specifications, use only the correct Brother  
replacement ribbon. Brother does not recommend the use of  
consumables other than genuine Brother consumables.  
Failure to use the genuine Brother consumable may damage  
the machine and any repair required as a result may not be  
covered under warranty.  
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
Accessory List A - 1  
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4
3
2
1
A - 2  
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This machine is approved for use in the country of purchase  
only, local Brother companies or their dealers will only  
support fax machines purchased in their own countries.  
ARL/ASA/NZ  
LP4092040  
Printed in Malaysia  
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