DinionHD 1080p IP Camera
NBN-832
en Installation Manual
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DinionHD 1080p IP Camera
Table of Contents | en
3
Table of Contents
Safety
Safety precautions
Important safety instructions
Connection in applications
FCC & ICES compliance
MicroSD cards
UL certification
Bosch notices
Copyrights
Introduction
Features
System Information
Overview of functions
Progressive scan
Day/Night function
Quad-streaming
ONVIF (Open Network Video Interface Forum)
Audio
Alarm I/O
Tamper detection and motion detection
Video encoding
Multicast
Power-over-Ethernet
Data interface
Recording
Configuration
Operation with external systems
Planning
Unpacking
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en | Table of Contents
DinionHD 1080p IP Camera
System requirements
Installation
Lens mounting
Mounting the camera
Network (and power) connector
Power connector
Alarm and relay connector
Audio connectors
Local storage
Video service monitor connector
Data connector
Install Wizard
Using the camera install wizard
Adjustment procedure
Camera set-up
Reset button
Day/Night switching
Browser connection
Protected network
Troubleshooting
Function test
Resolving problems
Customer service
Maintenance
Testing the network connection
Communication with Terminal Program
Repairs
Transfer and disposal
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en | Safety
DinionHD 1080p IP Camera
1
Safety
1.1
Safety precautions
DANGER!
High risk: This symbol indicates an imminently hazardous
situation such as "Dangerous Voltage" inside the product.
If not avoided, this will result in an electrical shock, serious
bodily injury, or death.
WARNING!
Medium risk: Indicates a potentially hazardous situation.
If not avoided, this could result in minor or moderate bodily
injury.
CAUTION!
Low risk: Indicates a potentially hazardous situation.
If not avoided, this could result in property damage or risk of
damage to the unit.
CAUTION!
The Low Voltage power supply unit must comply with EN/UL
60950. The power supply must be a SELV-LPS unit or a SELV -
Class 2 unit (Safety Extra Low Voltage - Limited Power Source).
CAUTION!
The camera must be connected to earth.
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Safety | en
7
1.2
Important safety instructions
Read, follow, and retain for future reference all of the following
safety instructions. Follow all warnings on the unit and in the
operating instructions before operating the unit.
1. Clean only with a dry cloth. Do not use liquid cleaners or
aerosol cleaners.
2. Do not install unit near any heat sources such as radiators,
heaters, stoves, or other equipment (including amplifiers)
that produce heat.
3. Never spill liquid of any kind on the unit.
4. Take precautions to protect the unit from power and
lightning surges.
5. Adjust only those controls specified in the operating
instructions.
6. Operate the unit only from the type of power source
indicated on the label.
7. Unless qualified, do not attempt to service a damaged unit
yourself. Refer all servicing to qualified service personnel.
8. Install in accordance with the manufacturer's instructions
in accordance with applicable local codes. Use only
attachments/accessories specified by the manufacturer.
Equipment change or modification could void the user's
guarantee or authorization agreement.
9. Connect the earth terminal of the camera
to the
system earth of the installation to ensure correct safety
and EMC/RFI protection.
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en | Safety
DinionHD 1080p IP Camera
1.3
Connection in applications
Grounding
Safety (power) ground is indicated by the symbol
rear of the camera.
on the
U.S.A.: - section 810 of the National Electrical Code, ANSI/NFPA
No.70, provides information regarding proper grounding.
12 VDC / 24 VAC power source: This unit is intended to
operate with a limited power source. The unit is intended to
operate at either 12 VDC or 24 VAC (if PoE is not available).
User supplied wiring must be in compliance with electrical
codes (Class 2 power levels).
PoE: Use only approved PoE devices. Power-over-Ethernet can
be connected at the same time as a 12 VDC or 24 VAC power
supply.
If auxiliary power (12 VDC or 24 VAC) and PoE is applied
simultaneously, the camera selects auxiliary input and shuts off
the PoE.
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Safety | en
9
1.4
FCC & ICES compliance
FCC & ICES Information
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
–
–
reorient or relocate the receiving antenna;
increase the separation between the equipment and
receiver;
–
–
connect the equipment into an outlet on a circuit different
from that to which the receiver is connected;
consult the dealer or an experienced radio/TV technician
for help.
Intentional or unintentional modifications, not expressly
approved by the party responsible for compliance, shall not be
made. Any such modifications could void the user's authority to
operate the equipment. If necessary, the user should consult
the dealer or an experienced radio/television technician for
corrective action.
The user may find the following booklet, prepared by the
Federal Communications Commission, helpful: How to Identify
and Resolve Radio-TV Interference Problems. This booklet is
available from the U.S. Government Printing Office,
Washington, DC 20402, Stock No. 004-000-00345-4.
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10 en | Safety
DinionHD 1080p IP Camera
1.5
MicroSD cards
Bosch Security systems recommends that local storage on
microSD card should only be used for alarm recording and
Automatic Network Replenishment (ANR) applications. To
minimize the risk of lost of digital information, we recommend
multiple, redundant recording systems, and a procedure to
back up all digital information.
1.6
UL certification
Disclaimer
Underwriter Laboratories Inc. ("UL") has not tested the
performance or reliability of the security or signaling aspects of
this product. UL has only tested fire, shock and/or casualty
hazards as outlined in ULs Standard(s) for Safety for Information
Technology Equipment, UL 60950-1. UL Certification does not
cover the performance or reliability of the security or signaling
aspects of this product.
UL MAKES NO REPRESENTATIONS, WARRANTIES, OR
CERTIFICATIONS WHATSOEVER REGARDING THE
PERFORMANCE OR RELIABILITY OF ANY SECURITY OR
SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.
Disposal - Your Bosch product was developed and
manufactured with high-quality material and components that
can be recycled and reused. This symbol means that
electronic and electrical appliances, which have reached the
end of their working life, must be collected and disposed of
separately from household waste material. Separate collecting
systems are usually in place for disused electronic and
electrical products. Please dispose of these units at an
environmentally compatible recycling facility, per European
Directive 2002/96/EC
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DinionHD 1080p IP Camera
Safety | en 11
1.7
Bosch notices
Video loss
Video loss is inherent to digital video recording; therefore,
Bosch Security Systems cannot be held liable for any damage
that results from missing video information. To minimize the
risk of lost digital information, Bosch Security Systems
recommends multiple, redundant recording systems, and a
procedure to back up all analog and digital information.
Optical elements
Optical elements are sensitive and should be protected at all
times. Do not allow objects to come into contact with glass
surfaces and do not touch optical elements with your fingers.
Copyright
This manual is the intellectual property of Bosch Security
Systems and is protected by copyright.
All rights reserved.
Trademarks
All hardware and software product names used in this
document are likely to be registered trademarks and must be
treated accordingly.
Note
This manual has been compiled with great care and the
information it contains has been thoroughly verified. The text
was complete and correct at the time of printing. The ongoing
development of the products may mean that the content of the
user guide can change without notice. Bosch Security Systems
accepts no liability for damage resulting directly or indirectly
from faults, incompleteness or discrepancies between the user
guide and the product described.
More information
For more information please contact the nearest Bosch Security
Systems location or visit www.boschsecurity.com
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DinionHD 1080p IP Camera
1.8
Copyrights
The firmware uses the fonts "Adobe-Helvetica-Bold-R-Normal--
24-240-75-75-P-138-ISO10646-1" and "Adobe-Helvetica-Bold-R-
Normal--12-120-75-75-P-70-ISO10646-1" under the following
copyright:
Copyright 1984-1989, 1994 Adobe Systems Incorporated.
Copyright 1988, 1994 Digital Equipment Corporation.
Permission to use, copy, modify, distribute and sell this
software and its documentation for any purpose and without
fee is hereby granted, provided that the above copyright
notices appear in all copies and that both those copyright
notices and this permission notice appear in supporting
documentation, and that the names of Adobe Systems and
Digital Equipment Corporation not be used in advertising or
publicity pertaining to distribution of the software without
specific, written prior permission.
This software is based in part on the work of the Independent
JPEG Group.
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DinionHD 1080p IP Camera
Introduction | en 13
2
Introduction
2.1
Features
The 1080p HD IP Day/Night camera is a high-performance,
surveillance color camera.
The camera uses H.264 compression technology to give clear
images while reducing bandwidth and storage requirements. It
is also ONVIF compliant to improve compatibility during system
integration. The camera operates as a network video server and
transmits video and control signals over data networks, such as
Ethernet LANs and the Internet. The camera is easy to install
and ready to use. Features include:
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Progressive scan 1/2.7-inch CMOS HD sensor
True Day/Night performance with switchable IR filter
Quad-streaming
MicroSD card slot
ONVIF conformant
Two-way audio and audio alarm
Alarm input and alarm output to external devices
Pre-programmed operation modes
Adaptive dynamic noise reduction
Enhanced video motion detection
Video and data transmission over IP data networks
Multicast function
Integrated Ethernet interface (10/100 Base-T)
Power-over-Ethernet (PoE)
Data interface RS485/RS422/RS232 for PTZ control
Password protection
Event-driven, automatic connection
Integrated Web server for live viewing and configuration via
a browser
–
Firmware update through web browser
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14 en | System Information
DinionHD 1080p IP Camera
3
System Information
3.1
Overview of functions
The camera incorporates a network video server. Its primary
function is to encode video and control data for transmission
over an IP network. With its H.264 encoding, it is ideally suited
for IP communication and for remote access to digital video
recorders and IP systems. The use of existing networks means
that integration with CCTV systems or local networks can be
achieved quickly and easily. Video images from a single camera
can be simultaneously received on several receivers.
3.1.1
3.1.2
Progressive scan
The camera captures and processes progressively scanned
images. When there is fast motion in a scene, progressively
scanned images are generally sharper than interlaced images.
Day/Night function
In night mode, the camera enhances low light viewing by
switching the IR (infrared) filter out of the optical path and
providing a monochrome image. The camera can switch from
color to monochrome mode automatically by sensing the
illumination level, manually via the alarm input, or remotely via a
web browser.
3.1.3
3.1.4
Quad-streaming
Quad-streaming enables the camera to deliver three H.264
streams (a HD stream, a downscaled resolution stream, and a
HD I-frame only stream) together with an M-JPEG stream.
These four streams facilitate bandwidth-efficient viewing and
recording options as well as integration with third-party video
management systems.
ONVIF (Open Network Video Interface Forum)
The camera complies to the ONVIF standard which means that
it is easier to install and integrate into larger systems. The
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DinionHD 1080p IP Camera
System Information | en 15
ONVIF standard is a global standard for the interface of network
video products.
3.1.5
3.1.6
3.1.7
Audio
Two-way duplex audio is available in the unit for live voice
communications or audio recording.
Alarm I/O
The alarm input can be used to control the functionality of the
unit. An alarm output can control external devices.
Tamper detection and motion detection
The camera offers a wide range of configuration options for
alarm signaling in the event of tampering with the camera. A
Motion+ algorithm for detecting movement in the video image is
included.
3.1.8
Video encoding
The camera uses the H.264 compression standards. Thanks to
efficient encoding, the data rate remains low even with high
image quality and can also be adapted to local conditions
within wide limits.
3.1.9
Multicast
In suitably configured networks, the multicast function enables
simultaneous, real time transmission to multiple receivers. The
prerequisite for this is that the UDP and IGMP V2/V3 protocols
are implemented on the network.
3.1.10
3.1.11
Power-over-Ethernet
Power for the camera can be supplied via a Power-over-
Ethernet compliant network cable connection. With this
configuration, only a single cable connection is required to
view, power, and control the camera.
Data interface
An external communications port with RS485/RS422/RS232 is
available to provide data to external devices, such as pan and
tilt heads, for full PTZ control via the Ethernet interface.
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16 en | System Information
DinionHD 1080p IP Camera
3.1.12
Encryption
The unit offers a variety of options for protection against
unauthorized reading. Web browser connections can be
protected using HTTPS. Protect the control channels via the
SSL encryption protocol. With an additional license, the user
data itself can be encrypted.
3.1.13
3.1.14
Recording
The camera can be used with an iSCSI server connected via the
network to store long-term recordings, and with a local
microSD card for shorter storage times and temporary
recordings.
Configuration
The camera can be configured using a browser on the local
network (Intranet) or from the Internet. Similarly, firmware
updates and rapid loading of device configurations are also
possible. Configuration settings can be stored as files on a
computer and copied from one camera to another.
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System Information | en 17
3.2
Operation with external systems
The camera can be used with a variety of Bosch systems:
–
–
–
Bosch Video Management System
Bosch Video Client
Bosch Recording Station
When connected to any of these systems, many of the camera
configuration parameters are controlled by the system and not
by the settings made via a web browser.
Bosch Video Management System
The Bosch Video Management System is a unique enterprise IP
video surveillance solution that provides seamless management
of digital video, audio, and data across any IP network. It is
designed to work with Bosch CCTV products as part of a total
video surveillance management system.
Bosch Video Client
The camera video server and the Bosch Video Client software
combine to provide a high-performance system solution. The
Bosch Video Client is a Windows application for viewing,
operating, controlling, and administering CCTV installations
(such as surveillance systems) at remote locations.
Bosch Recording Station
The camera is also designed for use with the Bosch Recording
Station. The Bosch Recording Station can record up to 32 video
and audio streams. The Bosch Recording Station supports
various functions of the camera, such as controlling relays,
remote control of peripheral devices, and remote configuration.
It can use alarm inputs to trigger actions and, when motion
detection Motion+ is active, can record the relevant cells,
making intelligent motion detection possible.
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18 en | Planning
DinionHD 1080p IP Camera
4
Planning
4.1
Unpacking
Unpack carefully and handle the equipment with care. The
packaging contains:
–
–
–
–
–
–
–
1080p HD IP camera
Sensor protection cap (mounted on camera)
Power connector
Alarm I/O connector
Data connector
Spare lens connector (male)
Optical disk
–
–
Manual
Bosch Video Client
–
Quick install instructions and safety instructions
If equipment has been damaged during shipment, repack it in
the original packaging and notify the shipping agent or supplier.
4.2
System requirements
–
Computer with Windows XP/Vista/7 operating system,
network access, and Microsoft Internet Explorer web
browser version 7.0 or later
-or-
–
Computer with network access and reception software, for
example Bosch Video Client, Bosch Video Management
System, or Bosch Recording Station
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DinionHD 1080p IP Camera
Installation | en 19
5
Installation
CAUTION!
Installation should only be performed by qualified service
personnel in accordance with the National Electrical Code or
applicable local codes.
5.1
Lens mounting
The camera accepts CS or C-mount lenses. DC-iris lenses are
recommended for best performance. The camera automatically
detects the type of lens and optimizes performance
accordingly. A spare male lens connector is provided.
CAUTION!
Lenses weighing more than 0.5 kg (1.1lbs) must be separately
supported.
Figure 5.1 Mounting a lens
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20 en | Installation
DinionHD 1080p IP Camera
Pin DC iris lens
1
2
3
4
Damp -
Damp +
Drive +
Drive -
Note
If a short circuit is detected on the lens connector, the lens
circuit is automatically disabled to avoid internal damage.
Remove the lens connector and check the pin connections.
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DinionHD 1080p IP Camera
Installation | en 21
5.2
Mounting the camera
The camera can be mounted either from the top or from the
bottom (1/4" 20 UNC thread).
1/4”-20 UNC
Figure 5.2 Mounting a camera
CAUTION!
Do not expose the image sensors to direct sunlight.
Do not obstruct the free flow of air around the camera.
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22 en | Installation
DinionHD 1080p IP Camera
5.3
Network (and power) connector
4
1
5
2
6
|
|
4
5
2
6
3
D
A
T
A
L
E
T
H
-
P
o
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A
A
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M
3
1
-
+
MENU
INSTALL
12VDC
24VAC
STP Cat 5e
RJ45
Ethernet (PoE)
Figure 5.3 Network connection
–
–
Connect the camera to a 10/100 Base-T network.
Use STP Category 5e cable with RJ45 connectors (the
camera network socket is Auto MDIX compliant).
Power can be supplied to the camera via the Ethernet
cable compliant with the Power-over-Ethernet
(IEEE 802.3af) standard.
–
The LEDs beside the Ethernet connection indicate Power (red),
IP connection (green) and IP traffic (green flashing). They can
be disabled in the Installer menu.
Power is supplied to the camera via the Ethernet cable,
compliant with the Power-over-Ethernet standard.
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DinionHD 1080p IP Camera
Installation | en 23
5.4
Power connector
5 mm
4
1
5
2
6
|
|
4
5
2
6
3
D
A
T
A
L
E
T
H
-
P
o
E
A
A
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3
1
-
+
MENU
INSTALL
12VDC
24VAC
Earth
Figure 5.4 Power connection
Connect a SELV-LPS or a SELV Class 2 power supply with a
rated supply voltage of 24 VAC or 12 VDC as follows:
–
Use AWG16 to 22 stranded wire or AWG16 to 26 solid
wire; cut back 5 mm (0.2 in) of insulation.
–
Connect the earth terminal of the camera
to the
system earth of the installation to ensure correct safety
and EMC/RFI protection.
–
–
Loosen the screws of the supplied 2-pole connector and
insert the wires.
Tighten the screws and insert the 2-pole connector into
the power socket of the camera.
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DinionHD 1080p IP Camera
5.5
Alarm and relay connector
Alarm
5
4
6
5 mm
(0.2 in)
1
2
3
Figure 5.5 Alarm and relay connector pins
Pin
1
Alarm socket
Alarm in 1
2
Alarm in 2
3
Relay out contact 1
Ground
4
5
Ground
6
Relay out contact 2
–
Max. wire diameter AWG 22-28 for both stranded and
solid; cut back 5 mm (0.2 in) of insulation.
Alarm output relay switching capability: Max voltage 30VAC
or +40 VDC. Max 0.5 A continuous, 10 VA.
Alarm in: TTL logic, +5V nominal, +40 VDC max, DC coupled
with 22 kOhm pull-up to +3.3 V.
–
–
–
–
Alarm in: configurable as active low or active high.
Max. 42 V allowed between camera ground and each of the
relay pins.
Use the alarm input to connect external alarm devices such as
door contacts or sensors. A zero potential make-contact or
switch can be used as the actuator (use a bounce-free contact
system).
Use the alarm relay output for switching external devices such
as lamps or sirens.
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DinionHD 1080p IP Camera
Installation | en 25
5.6
Audio connectors
4
1
5
2
6
|
|
4
5
2
6
3
D
A
T
A
L
E
T
H
-
P
o
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A
A
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M
3
1
GND
-
+
Line
MENU
TALL
12V
24VAC
Figure 5.6 Audio connectors
Connect audio devices to the Audio In and Audio Out
connectors.
The unit has full-duplex mono audio. The two-way
communication can be used to connect a speaker or door
intercom system. The audio input signal is transmitted in sync.
with the video signal.
Audio input: Line input level (not suitable for direct
microphone signal); impedance 12 kOhm typical; 1 Vrms
maximum input voltage.
Audio output: Line output level (not suitable for direct speaker
connection); impedance 1.5 kOhm minimum; 1 Vrms maximum
output voltage.
Wiring: Shielded audio connection cable is advised. Observe
maximum cable lengths for audio line input and output levels.
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26 en | Installation
DinionHD 1080p IP Camera
5.7
Local storage
4
5
6
|
4
5
6
D
A
T
A
L
E
T
H
-
P
o
E
A
A
R
M
1
2
3
|
1
2
3
-
+
MENU
I
12VDC
24VAC
Figure 5.7 Inserting an microSD card
1. Unscrew the card slot cover.
2. Slide the microSD card into the slot until it locks in place.
3. Screw the cover into place to seal the slot.
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DinionHD 1080p IP Camera
Installation | en 27
5.8
Video service monitor connector
4
1
5
2
6
|
|
4
5
2
6
3
D
A
T
A
L
E
T
H
-
P
o
E
A
A
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M
3
1
-
+
MENU
INSTALL
12VDC
24VAC
Figure 5.8 Video service monitor connector
1. Connect a service monitor to the composite video
connector (INSTALL) to aid installation.
2. Press the menu button for longer than 2 seconds (after
power-up, first wait 20 seconds). This stops the IP video
stream and enables the video analog output.
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DinionHD 1080p IP Camera
5.9
Data connector
Data
5
4
6
5 mm
(0.2 in)
1
2
3
Figure 5.9 Data connector pins
Pin
1
Data socket
Ground
2
RxD / Rx+
CTS / Rx-
Ground
3
4
5
TxD / Tx-
RTS / Tx+
6
The data connector is used to connect the control data coming
out of the camera to external devices. RS485, RS422, and
RS232 is supported by this data connection.
Note:
To ensure surge and electrostatic protection, keep the cable
length between the camera and external device to less than 3
meters.
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DinionHD 1080p IP Camera
Install Wizard | en 29
6
Install Wizard
6.1
Using the camera install wizard
The Menu button on the rear panel is used for accessing the
camera install wizard. When there is a choice in the wizard, the
options are selected by either a short press or a longer press of
the button.
4
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12VDC
24VAC
Figure 6.1 Menu button
The wizard handles the following functions:
–
–
–
–
Lens identification
Zoom and focus adjustment conditions
Image orientation
Auto back focus
Run the wizard to adjust the focus. This optimizes picture
sharpness in both bright and low-level lighting (for example, at
night).
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30 en | Install Wizard
DinionHD 1080p IP Camera
6.1.1
Adjustment procedure
A monitor must be connected to the video service connector to
use the wizard. (After power-up, wait 20 seconds before
attempting to open the install wizard.)
Focus
Focal length
Figure 6.2 Lens adjustment
1. Briefly press the Menu button to start the wizard.
–
You see the following on the monitor screen:
Lens type
MBF feedback
Auto MBF
180°
MBF info
–
–
The lens type is identified and shown on the screen.
The iris is opened to its maximum value.
2. Manually adjust the focal length on the lens to obtain the
required field of view.
3. Manually adjust the focus on the lens to obtain the
sharpest image possible.
4. To rotate the image 180°, press and hold the Menu button
until the image flips.
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DinionHD 1080p IP Camera
Install Wizard | en 31
5. Briefly press the Menu button to start the automatic
motorized (Auto MBF) back focus adjustment.
–
You will hear the motorized automatic back focus
process running.
–
The progress is shown on the monitor.
6. If the camera is not correctly focussed, press the Menu
button for a longer time to restart the wizard.
7. If the camera is correctly focussed, briefly press the Menu
button.
–
–
–
The back focus position is stored.
The iris is set to its original value.
The video service output is disabled.
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32 en | Camera set-up
DinionHD 1080p IP Camera
7
Camera set-up
The camera normally provides an optimal picture without the
need for further adjustments. Configuration of the camera is
carried out via the network using a web browser. The camera
has a set-up menu in which basic installation settings (lens
wizard, IP address) can be accessed. To view this menu,
connect a laptop to the network connection of the camera.
7.1
Reset button
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12VDC
24VAC
Figure 7.1 Reset button
With the power on, use a small pointed object to press and hold
the reset button for more than 10 seconds to restore the
factory defaults. This is useful to restore the default IP address
or to restore a previous version of the firmware if uploading a
new version fails.
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DinionHD 1080p IP Camera
Camera set-up | en 33
7.2
Day/Night switching
The camera is equipped with a motorized IR filter. The
mechanical IR filter is taken out of the optical path in low-light
applications.
The IR filter is controlled either:
–
–
via an alarm input, or
automatically, based on the observed light levels.
If Auto switching mode is selected, the camera automatically
switches the filter depending on the observed light level. The
switching level is programmable.
Note:
When the auto mode is selected and the switching level is set
to -15, certain borderline scene lighting conditions can cause
the camera to switch back and forth between day and night
modes. Set a different switching level to avoid this.
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34 en | Browser connection
DinionHD 1080p IP Camera
8
Browser connection
A computer with Microsoft Internet Explorer can be used to
receive live images from the camera, control the camera, and
replay stored sequences. The camera is configured over the
network using the browser.
The configuration options using the menu system of the camera
itself are limited to setting up the lens and network.
Note:
The camera can also be configured using the supplied bosch
Video Client or the Bosch Video Management System.
8.1
Protected network
If a RADIUS server is used for network access control (802.1x
authentication), the camera must be configured first. To
configure the camera for a Radius network, connect it directly
to a PC via a crossed network cable and configure the two
parameters, Identity and Password. Only after these have been
configured can communication with the camera via the network
occur.
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Troubleshooting | en 35
9
Troubleshooting
9.1
Function test
The camera offers a variety of configuration options. Therefore,
check that it works properly after installation and configuration.
This is the only way to ensure that the camera will function as
intended in the event of an alarm.
Your check should include the following functions:
–
–
–
–
Can you connect to the camera remotely
Does the camera transmit all the data required?
Does the camera respond as desired to alarm events?
Is it possible to control peripheral devices, if necessary?
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36 en | Troubleshooting
DinionHD 1080p IP Camera
9.2
Resolving problems
The following table is intended to help identify the causes of
malfunctions and correct them where possible.
Malfunction
Possible causes
Solution
No image
Defective camera.
Connect a local monitor
to the camera and check
the camera function.
transmission to
remote location.
Faulty cable connections. Check all cables, plugs,
contacts and
connections.
Incorrect encoder stream Select the H.264 MP SD
property set for
connection to hardware
decoder.
option on the Encoder
Streams configuration
page.
No connection
The unit's configuration.
Check all configuration
parameters.
established, no
image transmission.
Faulty installation.
Check all cables, plugs,
contacts and
connections.
Wrong IP address.
Check the IP addresses
(terminal program).
Faulty data transmission Check the data
within the LAN.
transmission with ping.
The maximum number of Wait until there is a free
connections has been
reached.
connection and call the
transmitter again.
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Troubleshooting | en 37
Malfunction
Possible causes
Solution
No audio
Hardware fault.
Check that all connected
audio units are operating
correctly.
transmission to
remote station.
Faulty cable connections. Check all cables, plugs,
contacts and
connections.
Incorrect configuration.
Check audio parameters
on the Audio
configuration and
LIVEPAGE Functions
pages.
The audio voice
Wait until the connection
is free and then call the
sender again.
connection is already in
use by another receiver.
The unit does not
report an alarm.
Alarm source is not
selected.
Select possible alarm
sources on the Alarm
sources configuration
page.
No alarm response
specified.
Specify the desired alarm
response on the Alarm
connections
configuration page; if
necessary change the IP
address.
Control of cameras The cable connection
or other units is not between the serial
Check all cable
connections and ensure
all plugs are properly
fitted.
possible.
interface and the
connected unit is not
correct.
The interface parameters Make sure that the
do not match those of the settings of all units
other unit connected.
involved are compatible.
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38 en | Troubleshooting
DinionHD 1080p IP Camera
Malfunction
Possible causes
Solution
Have the unit checked by
The unit is not
Power failure during
operational after a
firmware upload.
programming by firmware Customer Service and
file.
replace if necessary.
Incorrect firmware file.
Enter the IP address of
the unit followed by /
main.htm in your Web
browser and repeat the
upload.
Placeholder with a
JVM not installed on your Install Sun JVM from the
red cross instead of computer or not
product optical disk.
the ActiveX
activated.
components.
Web browser
contains empty
fields.
Active proxy server in
network.
Create a rule in the local
computer's proxy
settings to exclude local
IP addresses.
The POWER LED
Firmware upload failed.
Repeat firmware upload.
flashes red.
9.3
Customer service
If a fault cannot be resolved, please contact your supplier or
system integrator, or go directly to Bosch Security Systems
Customer Service.
The version numbers of the internal firmware can be viewed on
a special page. Please note this information before contacting
Customer Service.
1. In the address bar of your browser, after the unit IP
address, enter: /version
for example: 192.168.0.80/version
2. Write down the information or print out the page.
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DinionHD 1080p IP Camera
Maintenance | en 39
10
Maintenance
10.1
Testing the network connection
The ping command can be used to check the connection
between two IP addresses. This allows testing whether a device
is active in the network.
1. Open the DOS command prompt.
2. Type ping followed by the IP address of the device.
If the device is found, the response appears as " Reply from ... ",
followed by the number of bytes sent and the transmission time
in milliseconds. Otherwise, the device cannot be accessed via
the network. This might be because:
–
The device is not properly connected to the network.
Check the cable connections in this case.
–
The device is not correctly integrated into the network.
Check the IP address, subnet mask, and gateway address.
10.2
Communication with Terminal Program
Data Terminal
If a camera cannot be found in the network or the connection to
the network is interrupted, you can connect a data terminal to
the camera for initial setup and for setting important
parameters. The data terminal consists of a computer with a
terminal program.
You require a serial transmission cable with a 9-pin Sub-D plug
to connect to the computer.
The communications accessory included with Windows can be
used as the terminal program.
1. Disconnect the camera from the Ethernet network before
working with the terminal program.
2. Connect the serial interface of the camera using any
available serial interface on the computer.
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40 en | Maintenance
DinionHD 1080p IP Camera
Configuring the Terminal
Before the terminal program can communicate with the camera,
the transmission parameters must be matched. Make the
following settings for the terminal program:
–
–
–
–
–
19,200 bps
8 data bits
No parity check
1 stop bit
No protocol
Command Inputs
After the connection has been established, you must log on to
the camera to access the main menu. Other submenus and
functions can be accessed using the on-screen commands.
1. If necessary, turn off the local echo so that entered values
are not repeated on the display.
2. Enter one command at a time.
3. When you have entered a value, such as the IP address,
check the characters you have entered before pressing
Enter to transfer the values to the camera.
Assigning an IP Address
Before you can operate a camera in your network you must first
assign it an IP address that is valid for your network.
The following default address is preset at the factory:
192.168.0.1
1. Start a terminal program such as HyperTerminal.
2. Enter the user name service. The terminal program
displays the main menu.
3. Enter command 1 to open the IP menu.
4. Enter 1 again. The terminal program displays the current IP
address and prompts you to enter a new IP address.
5. Enter the desired IP address and press Enter. The terminal
program displays the new IP address.
6. Use the displayed commands for any additional settings
you require.
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DinionHD 1080p IP Camera
Maintenance | en 41
Note:
You must reboot to activate the new IP address, a new subnet
mask or a gateway IP address.
Reboot
Briefly interrupt the power supply to the camera for a reboot
(disconnect the power supply unit from the mains supply and
switch on again after a few seconds).
Additional Parameters
You can use the terminal program to check other basic
parameters and modify them where necessary. Use the on-
screen commands in the various submenus to do this.
10.3
Repairs
CAUTION!
Never open the casing of the unit. The unit does not contain any
user serviceable parts. Ensure that all maintenance or repair
work is performed only by qualified personnel (electrical
engineering or network technology specialists). In case of
doubt, contact your dealer's technical service center.
10.3.1
Transfer and disposal
The camera should only be passed on together with this
installation guide. The unit contains environmentally hazardous
materials that must be disposed of according to law. Defective
or superfluous devices and parts should be disposed of
professionally or taken to your local collection point for
hazardous materials.
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42 en | Technical Data
DinionHD 1080p IP Camera
11
Technical Data
11.1
Specifications
Imager
1/2.7-inch CMOS HD sensor
Rated supply voltage 12 VDC, 400 mA (IVA: 500 mA)
24 VAC, 350 mA (IVA: 450 mA), 50/60 Hz
PoE 48 VDC, 150 mA (IVA: 175 mA)
Minimum illumination 0.5 lx color, 30 IRE
0.08 lx Mono, 30 IRE
Day/Night
Dynamic range
SNR
Color, Mono (IR contrast), Auto
69 dB
> 50 dB
AGC
AGC On (0-35 dB) or Off
White Balance
Color saturation
Shutter
ATW, AWB hold and manual (2500 to 10000K)
Adjustable from monochrome (0%) to 133% color
Auto (1/60 [1/50] to 1/10000) selectable
Auto (1/60 [1/50] to 1/150000) automatic,
Automatic Electronic Shutter (AES) with default
SensUp
Adjustable from Off to 10x
Automatic continuous
AutoBlack
DNR
Automatic noise filtering
Sharpness
Privacy Masking
Sharpness enhancement
Four independent areas, fully programmable
Video Motion Analysis Motion+, IVA option
Synchronization
Lens type
Internal, Line Lock
Manual or DC iris auto detect
Via web browser or Configuration Manager
Actual shutter, Actual gain
Controls
Control feedback
LAN interface
STP, Ethernet 10/100 Base-T, auto-sensing,
half/full duplex, RJ-45
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Technical Data | en 43
Video encoding
protocols
H.264 (ISO/IEC 14496-10), M-JPEG
Image resolutions
Group of pictures
Network protocols
1920 × 1080 pixels
IP, IBP, IBBP
HTTP, HTTPs, SSL, TCP, UDP, ICMP, RTSP, RTP,
Telnet, IGMPv2/v3, SMTP, SNTP, FTP, DHCP client,
ARP, DNS, DDNS, NTP, SNMP, UPnP, 802.1X, iSCSI
Encryption
TLS 1.0, SSL, AES (optional)
Alarm input (2)
Non-isolated closing contact
TTL logic, +5V nominal, +40 VDC max, DC coupled
with 22 kOhm pull-up to +3.3 VDC
Relay output (1)
Maximum voltage 30 VAC or +40 VDC.
Maximum 0.5 A continuous, 10 VA
Audio input
1 Vrms, impedance 12 kOhm
1 Vrms, impedance 1.5 kOhm
Audio output
Audio standards
G.711, 8kHz sampling rate
L16, 16kHz sampling rate
Audio signal-to-noise > 50 dB
ratio
Data port
RS-232/422/485
Lens mount
CS compatible, C-mount compatible with adapter
ring
Tripod mount
Bottom and top 1/4" 20 UNC
Dimensions (H x W L) 78 x 66 x 140 mm (3.07 x 2.6 x 5.52 in)
without lens
Weight without lens
690 g (1.52 lb)
Operating
-20 °C to +55 °C (-4 °F to +131 °F)
temperature
Operating
-20 °C to +50 °C (-4 °F to +122 °F)
temperature (IVA)
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44 en | Technical Data
DinionHD 1080p IP Camera
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Bosch Security Systems
© Bosch Security Systems, 2011
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