Blackberry Cell Phone 9380 User Manual

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,

files, podcast channels, or media categories.

Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

•

To change the name of the shortcut, type a new name.

To change the location where the shortcut appears, change the Location field.

To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

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Click Add.

Show or hide a home screen panel

On the home screen, press the

Select or clear the checkbox for each panel.

Press the key > Save.

key > Manage Panels.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry

Device Software updates.

On the home screen or in a folder, do any of the following:

•

To see all your application icons, on the navigation bar, click All.

•

To hide an application icon, highlight the icon. Press the

you can hide the icon in all panels or in the current panel only.

key > Hide Icon. If the icon appears in other panels,

key > Unhide Icon.

•

To show all hidden application icons, press the

key > Show All Icons.

To stop hiding an application icon, highlight the icon. Press the

•

To hide the

icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press

key > Hide.

the

•

To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.

Press the key > Show All.

Related information

Move an application icon

On the Home screen or in an application folder, highlight an application icon.

Press the key.

•

To move the application icon to a different location on the Home screen, click Move. Click the new location.

To move the application icon into an application folder, click Move To Folder. Click an application folder.

To move the application icon out of an application folder, click Move To Folder. Click Home or an application

folder.

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Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

On the home screen, press the

key > Options.

Change the Downloads Folder field.

Press the

key > Save.

Change themes

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

In the Theme section, click a theme.

Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

Set the number of icons that appear on the home screen

On the home screen or in a folder, click the Options icon.

Click Accessibility.

Change the Home Screen Grid Layout field.

Press the

key > Save.

Add a message that appears when your smartphone is locked

On the home screen or in a folder, click the Options icon.

Click Display > Message on Lock Screen.

Type the text that you want to appear on the screen when your smartphone is locked.

Press the

key > Save.

Related information

Check which wireless networks your smartphone connects to, 257

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Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as

examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone

model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan and wireless service provider

You must purchase or change your wireless service plan through your wireless service provider. Features such as text

messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text

messages. A wireless service plan with data is required for you to use the browser service and instant messaging

applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps

you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send

and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with

the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise

Server. Your administrator might set options that determine the features and settings that are available on your

smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in

the security options on your smartphone.

Wireless network

The wireless network that your smartphone is connected to might affect the availability of some features. Depending on

your wireless service provider and available roaming options, different wireless networks are available. Some wireless

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networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact

your wireless service provider.

Region

Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.

You might also be able to download apps from a webpage or an application. The availability of certain apps varies by

region.

Related information

Find more information, 28

BlackBerry Device Software, 253

Find more information

•

Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help

on the home screen or in an application menu.

•

www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and

more.

•

www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular topics

BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.

Set up an email address

On the Home screen, click the Setup icon.

In the Setup section, click the Email Accounts icon.

Follow the screens to set up your email address. When your email address is set up correctly, you receive a

confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

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•

Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email

accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email

address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Reconcile email over the wireless network manually, 87

Change options for your personal email account, 87

Add or change your email signature

Before you begin: Depending on your wireless service plan, this feature might not be supported.

On the home screen, click the Messages icon.

Press the key > Options.

•

For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,

place your cursor.

•

For a personal email account, click Email Account Management. Click an email account. Click Edit.

Type a signature.

Press the

key > Save.

Your signature is added to your email after you send it.

About downloading apps with the BlackBerry App

World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,

personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your

smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the

BlackBerry App World icon. Press the

key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the

BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting

mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might

apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

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Related information

About BlackBerry ID, 14

Transfer files to and from your smartphone

Connect your BlackBerry smartphone to the computer using a USB cable.

In the dialog box that appears on your smartphone, select one of the following file transfer options:

•

If you want to transfer most types of files, click USB Drive.

If you want to synchronize media files that are protected with DRM, click Sync Media.

If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.

On your computer, do one of the following:

•

Drag a file from a location on your computer to a folder on your smartphone.

Drag a file from a folder on your smartphone to a location on your computer.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

About transferring and synchronizing files, 136

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your

BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access

the Internet on a laptop or tablet.

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a

USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry

PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging

applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered

Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop

Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

In the contact list, press the

Press the

key > SIM Phone Book.

key > Copy All To Contacts.

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Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already

appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,

LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Sounds for Selected Profile.

•

To change your ring tone or ring volume, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•

Click a tone.

To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

I can't change the number of times that my smartphone rings, 77

Add or delete a contact alert, 158

Add or delete a custom sound profile, 157

View a location on a map

On the home screen, click the Maps icon.

Press the key > Find a Location.

•

To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the

information for the point of interest. Highlight the point of interest.

•

To view a new location, in the Find an address field, type an address. Highlight the location.

To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact

information.

•

To view a favorite location, in the Favorites section, highlight the location.

Press the

key > View on Map.

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If you are viewing a location other than your current location, to get directions to this location from your current location,

press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired

with a Bluetooth enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone

password, you can also lock your smartphone with a password.

Do one of the following:

•

To lock the screen, press the

To unlock the screen, press the

key on the top of your smartphone.

key and slide your finger up.

•

To lock your smartphone with a password, on the home screen or in a folder, click the

To unlock your smartphone, enter your password.

icon.

•

Related information

Turn on or turn off data service or set roaming options, 259

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on airplane mode, click All Off.

To turn off airplane mode, click Restore Connections.

Related information

Turn on, turn off, or check the status of a network connection, 258

Popular tips

Save time and maximize your efficiency with these quick tips.

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Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the

current panel only. If Show All Icons does not appear in the

menu, there are no apps hidden from view.

Search for an app.

On the home screen, tap the

name.

icon and type the app

Verify that an app is installed.

On the home screen or in a folder, click the Options icon.

Click Device > Application Management. If the app is

listed, it is installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they

inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,

new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then

click the Icon Guide.

Open each item that has this indicator. For example, to

remove it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

•

Open all of your messages by clicking on them. If you

can't find all of your unread messages in your inbox,

look in your messages folders.

•

Mark a message as read. Highlight a message. Press

the

key > Mark Read.

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•

Mark all messages that are prior to a date as read.

Highlight a date field. Press the

key > Mark Prior

Read.

Identify an indicator.

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To

see a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon. Click Device >

Application Management.

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone. Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup

file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

Check to see if there is updated BlackBerry Device

Software that you can download over the network.

Depending on your smartphone model, this feature might

not be supported. On the home screen or in a folder, click

the Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your

computer.

On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates For instructions, see the Help in BlackBerry Desktop

automatically.

Software.

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

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See all the apps and folders on the Home screen, or

minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the

background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key

opens.

Use toolbars.

Toolbars are available in most applications, and appear at

the bottom of the screen. For example, you can click icons

on the toolbar in the message list to quickly search the

message list, compose an email, and delete the selected

message. To see a description for a toolbar icon, touch and

hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and

appear in the center of the screen. For example, you can

use the pop-up menu in a message to file, forward, or reply

to the message. To open a pop-up menu, touch and hold

the screen or press and hold the trackpad. To select a

command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent On the home screen, highlight All on the navigation bar and

panels.

swipe right or left.

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press

the

key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

Related information

Change what happens when you type on the Home screen,

Keep an application running in the background and switch to another application, 245

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Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the

key and click Close or Exit.

Turn on battery saving mode.

On the home screen or in a folder, click the Options icon.

Click Device > Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

Turn off network connections you aren't using.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Click

a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi

when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon.

Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

On the home screen or in a folder, click the Options icon.

Click Device > Auto On/Off.

In the browser, press the

tab and click the icon.

key > Tabs. Highlight a

Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.

Click Device > Location Settings. Turn off any options

you're not using.

Set backlighting to remain on for a shorter period of time,

and lower its brightness.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles

icon. Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key

> Delete Original Text.

Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically

content. refresh content. In some of these applications, you can

reduce how often the content refreshes. For more

information, see the Help in the application.

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If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash

icon at the bottom of the screen until the flash off

indicator appears.

Keep your battery connections clean.

Check for Device Software updates.

Every few months, use a cotton swab or dry cloth to clean

the metal contacts on the battery and the smartphone.

Click the Options icon > Device > Software Updates.

Tips: Freeing space for your music, pictures, videos,

and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon. Press the

key > Memory Use.

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find

and highlight a file. Press the

key > Delete.

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

Change the Image Size or Video Format field.

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the

key > Options.

In the Storage section, change the Store Pictures or Store

Videos field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 128

Change the size of pictures that you take, 145

View the amount of available storage space on your smartphone, 311

Change how long your smartphone stores calendar entries, 183

Keep an application running in the background and switch to another application, 245

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Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Set a smartphone password.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer.

Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card.

On the home screen, click the Setup icon. In the Setup

section, click Device Switch > Save Data.

Related information

Turn on encryption, 310

Call waiting, call forwarding, and call blocking, 62

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the

key. Press the

key > Phone Ring Tones.

Send an incoming call to voice mail when your BlackBerry

smartphone is inserted in a holster

Press and hold the Volume Down key on the right side of

your smartphone.

Set up speed dial for a contact

From the home screen, press the

key. Press and

hold the key that you would like to assign speed dial to.

Insert a plus sign (+) when you are typing a phone number

Press and hold 0.

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Change the active phone number

From the home screen, press the

key. Click your

phone number at the top of the screen. Click a phone

number.

Shortcuts: Typing with the touch screen keyboard

Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of

touch screen keyboard you're using, some shortcuts might not be available.

Show the keyboard

Hide the keyboard

Tap a text field or tap the Show Keyboard icon at the

bottom of the screen.

Touch the top of the keyboard and slide your finger quickly

down the screen.

Insert a period (.)

Tap the

key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter

key.

key. Tap the letter key.

Turn on CAPS lock

Touch and hold the

key until the lock indicator

appears on the key. To turn off CAPS lock, tap the

key again.

Type a symbol

Tap the

key. Tap the

key. Tap the symbol.

Type an accented character

Touch and hold the letter key. Tap the accented character

that appears on the screen.

Type a number in a text field

Tap the

key. Tap the number key.

Type a number in a number field

Tap a number key. You don't need to tap the

key.

Turn on NUM lock

Touch and hold the

key until the lock indicator

appears on the key. To turn off NUM lock, tap the

key.

Move the cursor to edit text

Touch the text. Your BlackBerry smartphone displays a

frame around the cursor. To move the cursor one character

at a time, touch the cursor frame and slide your finger.

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Change the typing input language

If you have more than one typing input language installed,

and you're using the full keyboard, tap the language key.

Tap an input language.

Shortcuts: Media

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file

Play the next audio file

Press the Mute key again.

Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file

Press and hold the Volume Down key on the right side of

your smartphone.

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

on.

Camera

Zoom in to a subject before taking a picture

Zoom out from a subject before taking a picture

Take a picture

Press the Volume Up key.

Press the Volume Down key.

Press the Convenience key on the right side of your

smartphone.

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Common troubleshooting

I can't make or receive calls

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your

fixed dialing list or turn off fixed dialing.

•

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

•

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone

number. Verify that your phone number is set as your active phone number.

•

If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned

on.

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the

key. Press the

key. Click Options. Click

BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if

the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and

then try again.

•

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that

call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 64

Switch the active phone number, 70

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I'm not receiving messages

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

•

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,

that you want to receive email from.

•

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 95

I can't send messages

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

•

If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

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User Guide

Quick Help

Related information

Generate an encryption key, 327

Change or delete a contact, 188

Turn on or turn off data service or set roaming options, 259

Options for email filters, 94

Turn on, turn off, or check the status of a network connection, 258

Wireless coverage indicators, 262

Change the amount of time before the media player screen closes, 135

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise

Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do

this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you

delete your smartphone data, you might also delete the data on your media card. For more information, contact your

administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone isn't ringing or vibrating when I

receive a call or message

Try the following actions:

•

On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds

and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set

to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You

can change the length of time that the backlight stays on when you aren't touching your smartphone.

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User Guide

Quick Help

Related information

Set options for backlighting, 227

Email messages aren't reconciling over the wireless

network

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless

network

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks

application, and MemoPad.

•

If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.

For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone

discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage

Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

•

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the

home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

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User Guide

Quick Help

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 281

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the

amount of time before the media player screen closes.

Related information

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User Guide

Tips and shortcuts

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the Home screen, or

minimize the panel and view the wallpaper.

On the navigation bar, click All.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the

background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key

opens.

Use toolbars.

Toolbars are available in most applications, and appear at

the bottom of the screen. For example, you can click icons

on the toolbar in the message list to quickly search the

message list, compose an email, and delete the selected

message. To see a description for a toolbar icon, touch and

hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and

appear in the center of the screen. For example, you can

use the pop-up menu in a message to file, forward, or reply

to the message. To open a pop-up menu, touch and hold

the screen or press and hold the trackpad. To select a

command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent On the home screen, highlight All on the navigation bar and

panels.

swipe right or left.

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Tips and shortcuts

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press

the

key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

Related information

Change what happens when you type on the Home screen,

Keep an application running in the background and switch to another application, 245

Tips: Extending battery life

Close apps when you're finished with them.

In an app, press the

key and click Close or Exit.

Turn on battery saving mode.

On the home screen or in a folder, click the Options icon.

Click Device > Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

Turn off network connections you aren't using.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon. Click

a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi

when you're in an area with reduced wireless coverage.

On the home screen, click the connections area at the top

of the screen, or click the Manage Connections icon.

Select the Wi-Fi checkbox.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

On the home screen or in a folder, click the Options icon.

Click Device > Auto On/Off.

In the browser, press the

tab and click the icon.

key > Tabs. Highlight a

Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.

Click Device > Location Settings. Turn off any options

you're not using.

Set backlighting to remain on for a shorter period of time,

and lower its brightness.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

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Tips and shortcuts

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles

icon. Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key

> Delete Original Text.

Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically

content.

refresh content. In some of these applications, you can

reduce how often the content refreshes. For more

information, see the Help in the application.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash

icon at the bottom of the screen until the flash off

indicator appears.

Keep your battery connections clean.

Check for Device Software updates.

Every few months, use a cotton swab or dry cloth to clean

the metal contacts on the battery and the smartphone.

Click the Options icon > Device > Software Updates.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All

Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the

current panel only. If Show All Icons does not appear in the

menu, there are no apps hidden from view.

Search for an app.

On the home screen, tap the

name.

icon and type the app

Verify that an app is installed.

On the home screen or in a folder, click the Options icon.

Click Device > Application Management. If the app is

listed, it is installed on your BlackBerry smartphone.

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User Guide

Tips and shortcuts

Tips: Freeing space for your music,

pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon. Press the

key > Memory Use.

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find

and highlight a file. Press the

key > Delete.

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options.

Change the Image Size or Video Format field.

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the

key > Options.

In the Storage section, change the Store Pictures or Store

Videos field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 128

Change the size of pictures that you take, 145

View the amount of available storage space on your smartphone, 311

Change how long your smartphone stores calendar entries, 183

Keep an application running in the background and switch to another application, 245

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User Guide

Tips and shortcuts

Tips: Freeing space to optimize your

smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your

smartphone processes are unusually slow, try any of the following:

Close any apps you're not using.

Press and hold the

key until the application switcher

appears. Click an application icon. Press the

key >

Close or Exit.

Check how much free application storage you have.

On the home screen or in a folder, click the Options icon.

Click Device > Storage.

Identify and delete applications and themes you don't

need.

On the home screen or in a folder, click the Options icon.

Click Device > Application Management. To view the

details about your smartphone's memory and CPU usage,

swipe right or left. To delete an application or theme, click

an item. Click Delete.

Delete languages you don't use.

On the home screen or in a folder, click the Setup icon.

Click Languages and Input Methods.

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data

section.

Delete messages.

Touch two messages and slide your finger up or down.

Press the

key > Delete Messages.

Or, highlight a date. Press the

key > Delete Prior.

Reduce the amount of time that your smartphone stores

email messages and calendar entries.

On the home screen, click the Messages icon or Calendar

icon. Press the key > Options.

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

key > Options > Email Preferences.

Receive only the first section of long email messages, and

choose whether to download more.

On the home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

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Tips and shortcuts

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Change how long your smartphone stores calendar entries, 183

Delete a language from your smartphone, 224

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone. Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup

file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

Check to see if there is updated BlackBerry Device

Software that you can download over the network.

Depending on your smartphone model, this feature might

not be supported. On the home screen or in a folder, click

the Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your

computer.

On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates For instructions, see the Help in BlackBerry Desktop

automatically.

Software.

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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User Guide

Tips and shortcuts

Set a smartphone password.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer.

Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card.

On the home screen, click the Setup icon. In the Setup

section, click Device Switch > Save Data.

Related information

Turn on encryption, 310

My phone number appears as Unknown in the Phone application, 77

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they

inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons,

new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then

click the Icon Guide.

Open each item that has this indicator. For example, to

remove it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

•

Open all of your messages by clicking on them. If you

can't find all of your unread messages in your inbox,

look in your messages folders.

•

Mark a message as read. Highlight a message. Press

the

key > Mark Read.

Mark all messages that are prior to a date as read.

Highlight a date field. Press the

key > Mark Prior

Read.

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Tips and shortcuts

Identify an indicator.

•

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To

see a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon. Click Device >

Application Management.

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the

key. Press the

key > Phone Ring Tones.

Send an incoming call to voice mail when your BlackBerry

smartphone is inserted in a holster

Press and hold the Volume Down key on the right side of

your smartphone.

Set up speed dial for a contact

From the home screen, press the

key. Press and

hold the key that you would like to assign speed dial to.

Insert a plus sign (+) when you are typing a phone number

Change the active phone number

Press and hold 0.

From the home screen, press the

key. Click your

phone number at the top of the screen. Click a phone

number.

Shortcuts: Typing with the touch screen

keyboard

Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of

touch screen keyboard you're using, some shortcuts might not be available.

Show the keyboard

Tap a text field or tap the Show Keyboard icon at the

bottom of the screen.

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User Guide

Tips and shortcuts

Hide the keyboard

Touch the top of the keyboard and slide your finger quickly

down the screen.

Insert a period (.)

Tap the

key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter

key.

key. Tap the letter key.

Turn on CAPS lock

Touch and hold the

key until the lock indicator

appears on the key. To turn off CAPS lock, tap the

key again.

Type a symbol

Tap the

key. Tap the

key. Tap the symbol.

Type an accented character

Touch and hold the letter key. Tap the accented character

that appears on the screen.

Type a number in a text field

Tap the

key. Tap the number key.

Type a number in a number field

Tap a number key. You don't need to tap the

key.

Turn on NUM lock

Touch and hold the

key until the lock indicator

appears on the key. To turn off NUM lock, tap the

key.

Move the cursor to edit text

Touch the text. Your BlackBerry smartphone displays a

frame around the cursor. To move the cursor one character

at a time, touch the cursor frame and slide your finger.

Change the typing input language

If you have more than one typing input language installed,

and you're using the full keyboard, tap the language key.

Tap an input language.

Shortcuts: Media

Depending on the typing input language that you're using, some shortcuts might not be available.

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User Guide

Tips and shortcuts

Audio and video files

Pause an audio or video file

Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file

Play the next audio file

Press the Mute key again.

Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file

Press and hold the Volume Down key on the right side of

your smartphone.

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

on.

Camera

Zoom in to a subject before taking a picture

Zoom out from a subject before taking a picture

Take a picture

Press the Volume Up key.

Press the Volume Down key.

Press the Convenience key on the right side of your

smartphone.

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the

typing input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change an input or display language, 225

Turn on or turn off audio and video shortcuts, 135

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User Guide

Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Received call

Placed call

Voice mail message

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User Guide

Phone

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the home screen, press the

of the screen.

key. Your phone number appears at the top

•

To view a list of your multiple phone numbers, from the home screen, press the

key. Click the area at the top of

the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number

that you use to send and receive text messages.

Related information

About multiple phone numbers, 69

Make a call

Do one of the following:

•

If your BlackBerry smartphone is unlocked, press the

key.

If your smartphone is locked and you don't want to unlock it, press the

key > Place Call.

Type a phone number or contact name.

Press the key.

To end the call, press the

key.

Related information

Add a pause or a wait to a phone number, 188

Available voice commands, 80

Make a Direct Connect call,

Turn on or turn off dialing from the lock screen, 70

Sort phone numbers or contacts on the phone screen, 71

Change your ring tone, notifiers, reminders, or alerts, 31

Answer or end a call

Press the

key.

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Phone

To end a call, press the

key.

Related information

I can't change the number of times that my smartphone rings, 77

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the

key.

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

•

To return to the first call, press the

key > Swap or Flash.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,

LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Sounds for Selected Profile.

•

To change your ring tone or ring volume, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•

Click a tone.

To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

Add or delete a contact alert, 158

Add or delete a custom sound profile, 157

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User Guide

Phone

Mute a call

During a call, press the Mute key on the right side of your smartphone.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the

key > Hold.

key > Resume.

To resume a call, press the

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter

on a conventional phone keypad.

•

To type a number, press a number key.

To type a letter, press a letter key.

Switch applications during a call

During a call, press the

key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the

key.

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.

Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of

audio or video files.

For more information about using the headset, see the documentation that came with your headset.

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User Guide

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the

indicator appears at the top of the screen, you can call only

emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is

locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your

smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless

network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network

automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.

Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or

interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters

Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on

your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In

Emergency Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS

technology to find your approximate location.

Related information

About GPS technology,

Make an emergency call

Do one of the following:

•

If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the

emergency number. Press the key.

If your smartphone is locked with a password, press the

key. Type the

•

key > Emergency. Press the

key on the top of your smartphone. Press the

key.

If your keyboard is locked, press the

emergency number. Press the

key. Type the

key.

Volume

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

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User Guide

Phone

•

To decrease the volume, press the Volume Down key on the right side of your smartphone.

To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key

again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,

but they can't hear you.

Related information

Mute a call, 59

Improve sound quality for media files, 134

Amplify the volume using the audio boost feature, 134

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the

volume is.

From the home screen, press the

Press the key > Options > In-call Settings.

Change the Default Call Volume field.

Press the key > Save.

key.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth enabled headset.

During a call, press the

key > Enhance Call Audio.

Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth enabled headset.

From the home screen, press the

Press the key > Options > In-call Settings.

Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

key.

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User Guide

Phone

Speed dial

Set up speed dial for a contact

From the home screen, press the

key.

Press the key > View > Speed Dial List.

In the Speed Dial Numbers list, click an unassigned key.

Click a contact.

If necessary, click a phone number for the contact.

To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the home screen, press the

Press the key > View > Speed Dial List.

Highlight a contact or phone number.

Press the key.

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

key.

•

To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed

dial key.

•

To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone

for this service.

From the home screen, press the

Press the key > Options > Call Waiting.

Select or clear the Enabled checkbox.

Press the key > Save.

key.

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User Guide

Phone

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on

your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new

ones.

For more information, contact your wireless service provider.

Start or stop forwarding calls

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone

for this service.

From the home screen, press the

key.

Press the key > Options > Call Forwarding.

•

To forward all calls to a call forwarding number, change the Forward Calls field to Always.

To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply,

and If Not Reachable fields to a call forwarding number.

Press the

key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone

for this service.

From the home screen, press the

key.

Press the

key > Options > Call Forwarding.

key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the

keyboard.

key on the

key > Edit.

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the

Change the phone number. Press the key on the keyboard.

To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the key > Close.

•

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User Guide

Phone

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also

block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider

must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless

service provider and wireless network, this feature might not be supported.

Block or stop blocking calls

Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service

provider must set up your SIM card for this service and provide you with a call blocking password.

From the home screen, press the

Press the key > Options > Call Blocking.

Highlight a call blocking option.

Press the key > Enable.

Type your call blocking password.

key.

To stop blocking calls, highlight a call blocking option. Press the

key > Disable.

Change the call blocking password

From the home screen, press the

key.

Press the

key > Options > Call Blocking.

key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official

emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed

dialing list.

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User Guide

Phone

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM

card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service

provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the home screen, press the

key.

Press the

key > Options > FDN Phone List.

key > Enable FDN Mode.

Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialing, press the

Related information

key > Disable FDN Mode.

Add, change, or delete a contact in your fixed dialing list

Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and

provide you with a SIM card PIN2 code.

From the home screen, press the

Press the key > Options > FDN Phone List.

To add a contact, press the key > New. Type your PIN2 code. Press the

key.

•

key. Type a name and

phone number.

•

To change a contact, press the

key > Edit. Change the contact information.

key > Delete.

To delete a contact, highlight a contact. Press the

key > Save.

Press the

About smart dialing

With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts

application so that you don't have to dial a country code and area code each time that you make a call, unless the country

code or area code are different from the default codes that you set. Some country codes aren't supported by the smart

dialing feature.

In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that

you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from

that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing

out the main phone number for the organization.

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User Guide

Phone

Related information

My phone number appears as Unknown in the Phone application, 77

Set options for dialing extensions

From the home screen, press the

key.

Press the key > Options > Smart Dialing.

In the Number field, type the main phone number for an organization.

In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.

In the Extension Length field, set the default length for extensions.

Press the

key > Save.

Set the default country code and area code

From the home screen, press the

key.

Press the key > Options > Smart Dialing.

Set the Country Code and Area Code fields.

If necessary, set the Local Country Code field and International Dialing Digits field.

In the National Number Length field, set the default length for phone numbers in your country.

Press the

key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but don't

include your country code or the National Direct Dialing prefix.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing

service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on

your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter

the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they

don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,

you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 183

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User Guide

Phone

Make a conference call

Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be

supported.

If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference

call.

During a call, press the

Type a phone number or highlight a contact.

Press the key.

During the new call, press the

To join another contact to the call, repeat steps 1 to 4.

key > Add Participant.

key to join your first contact to the conference call.

Related information

Place a call on hold, 59

Create a phone number link for a conference call

Type a phone number for the conference call bridge.

Type X and the access code.

Speak privately with a contact during a conference call

Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the

calls together, and not if you create a conference call meeting in the calendar of your smartphone.

During a conference call, press the

Click a contact.

key > Split Call.

To return to the conference call, press the

key > Join Conference.

Disconnect a contact from a conference call

Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you

create a conference call meeting in the calendar.

During a conference call, press the

Click a contact.

key > Drop Call.

After you disconnect a contact from a conference call, the call resumes with the other contacts.

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User Guide

Phone

Leave a conference call

Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you

create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your

wireless service provider, this feature might not be supported.

During a conference call, press the

key > Transfer or Flash.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator,

placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the

estimated duration of the call. For more information about the exact duration of a call, contact your wireless service

provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your

call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a

call, a missed call indicator might also appear at the top of the home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your

BlackBerry smartphone for 30 days.

Send a call log

From the home screen, press the

key.

At the top of the screen, swipe left or right to view the Call Log screen.

Highlight a call log.

Press the

Highlight a call log.

Press the key > Forward.

key > View > History.

Delete call logs

From the home screen, press the

Do one of the following:

key.

•

To delete a single call log, highlight a call log.

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User Guide

Phone

•

To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select

additional call logs.

Press the key > Delete.

Add, change, or delete call log notes

From the home screen, press the

key.

At the top of the screen, swipe left or right to view the Call Log screen.

Highlight a call log.

Press the

Highlight a call log.

Press the key.

To add notes, click Add Notes.

key > View > History.

•

To change notes, click Edit Notes.

•

To delete notes, click Edit Notes. Press the

key > Clear Field.

Press the

key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the

key.

Press the key > Options > Call Logs and Lists.

•

To show recent and missed calls in the Messages application, select the All Calls option.

To hide call logs in the Messages application, select the None option.

Press the

key > Save.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number

that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of

the following situations applies:

•

Your smartphone uses a SIM card and your SIM card supports more than one phone number.

Your wireless service provider has set up your smartphone to support more than one phone number.

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User Guide

Phone

•

Your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you

receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any

calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls

and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a

busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all

phone numbers. If you're already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top

of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your

smartphone.

Switch the active phone number

From the home screen, press the

key.

Click the area at the top of the screen.

Click the phone number that you want to set as the active phone number.

Related information

Change when your smartphone locks automatically with a password, 321

Phone options

Turn on or turn off dialing from the lock screen

On the home screen, press the

key > Options.

Click Security > Password.

Select or clear the Allow Outgoing Calls While Locked checkbox.

Press the key > Save.

Related information

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User Guide

Phone

Sort phone numbers or contacts on the phone screen

From the home screen, press the

key.

Press the key > Options > Call Logs and Lists.

•

To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

To sort contacts alphabetically by contact name, change the Phone List View field to Name.

To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the

key > Save.

Related information

Turn on or turn off dialing from the lock screen, 70

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the home screen, press the

key.

Press the key > Options > In-call Settings.

•

To hide your phone number when you make calls, change the Restrict My Identity field to Always.

To display your phone number when you make calls, change the Restrict My Identity field to Never.

To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My

Identity field to Network Determined.

Press the

key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,

or passwords.

On the home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

If necessary, click General Options.

Clear the Confirm Delete checkbox.

Press the

key > Save.

Change how you answer or end calls with the holster

From the home screen, press the

key.

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User Guide

Phone

Press the

key > Options > In-call Settings.

•

To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto

Answer Calls field to Out of Holster.

To stop answering calls automatically when you remove your smartphone from the holster, change the Auto

Answer Calls field to Never.

To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into

Holster.

To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls

field to Never.

Press the

key > Save.

Change how you answer calls with a headset

If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your

smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the home screen, press the

key.

Press the key > Options > In-call Settings.

•

To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/

Headset Only).

To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the

key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your

wireless service provider.

From the home screen, press the

key.

Press the

key > Status > Last Call or Total Calls > Clear Timer.

key > Save.

About TTY support

When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits

per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received

calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY

device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your

smartphone, visit www.shopblackberry.com.

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User Guide

Phone

Turn on or turn off TTY support

From the home screen, press the

Press the key > Options > TTY.

Change the TTY field.

Press the key > Save.

key.

A TTY indicator appears in the connections area at the top of the home screen.

Related information

About TTY support, 72

Phone options, 70

Voice mail

Set up your voice mail

Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system.

Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ.

After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail

password, greeting, and other voice mail options. If you need additional information about voice mail management, contact

your wireless service provider.

Set up automatic dialing for voice mail access

You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice

mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your

voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone

number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service

provider.

Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is

required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the

password.

From the home screen, press the

Press the key > Options > Voice Mail.

Enter your voice mail access number and the password, if desired. To add additional time before the password, press

the key.

key.

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User Guide

Phone

•

To add one or more additional pauses position the cursor at the beginning of the Password field and then select

Add Pause. This option is for adding a short period between the voice mail access number and the password.

To be prompted before sending the password, position the cursor at the beginning of the Password field and then

select Add Wait. This option is for adding a longer period between the voice mail access number and the

password.

Press the

key > Save.

Related information

I can't check my voice mail, 76

Check your voice mail, 74

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the home screen.

Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.

From the home screen, press the

Press the key > Call Voice Mail.

Enter your voice mail access number and password as prompted.

key.

Related information

I can't check my voice mail, 76

Set up automatic dialing for voice mail access, 73

Change how many times your smartphone rings before the call goes to

voice mail

To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your

wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more

information, contact your wireless service provider.

Related information

I can't change the number of times that my smartphone rings, 77

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User Guide

Phone

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone

model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your

smartphone that determine the features and settings that are available and whether you can add or update an app. If your

administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed

out, or a lock indicator appears beside the option field.

If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed

IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more

information, visit www.blackberry.com/btsc and read KB18998.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 27

I can't make or receive calls

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your

fixed dialing list or turn off fixed dialing.

•

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

•

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone

number. Verify that your phone number is set as your active phone number.

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User Guide

Phone

•

If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned

on.

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the

key. Press the

key. Click Options. Click

BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if

the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and

then try again.

•

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that

call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 64

Call waiting, call forwarding, and call blocking, 62

Switch the active phone number, 70

I can't check my voice mail

Try the following actions:

•

If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your

voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.

Check the voice mail for your alternate phone number.

•

You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your

wireless service provider or administrator.

Related information

Switch the active phone number, 70

I can't block calls

•

Your wireless service provider might not support the blocked calling feature. For more information, contact your

wireless service provider.

•

If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For

more information, see the BlackBerry MVS Client User Guide.

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Phone

I can't change the number of times that my

smartphone rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry

smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

My phone number appears as Unknown in the Phone

application

If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your

phone number appears in the Phone application.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the

key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

I can't make calls using a voice command

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

smartphone.

•

Verify that your screen is unlocked.

Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 278

Change the language for voice commands, 80

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Phone

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make

calls on the Bluetooth-enabled headset.

Try the following actions:

•

Disconnect the Bluetooth-enabled headset from your smartphone.

During a call, press the

key, click Activate Handset.

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Voice commands

How to: Voice commands

Perform an action using a voice command

On the home screen or in a folder, click the Voice Dialing icon.

After the beep, say a voice command.

Related information

I can't make calls using a voice command, 77

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts

might read out instructions that appear on the screen.

On the home screen or in a folder, click the Options icon.

Click Call Management > Voice Dialing.

•

To turn off voice prompts, change the Audio Prompts field to No Prompts.

To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change

the Audio Prompts field to Detailed Prompts.

Press the

key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

On the home screen or in a folder, click the Options icon.

Click Call Management > Voice Dialing.

In the Voice Adaptation section, click Start.

Complete the instructions on the screen.

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User Guide

Voice commands

Available voice commands

Voice command

Description

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task

with a Bluetooth enabled device, such as a handsfree car

kit or wireless headset, the paired Bluetooth enabled device

must support this feature and you must turn on Bluetooth

technology. You can't make calls to emergency numbers

using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for

a contact that is in your contact list. For example, if the

contact has a work number and a mobile number, you can

say "call <contact name> work" to call the work number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform

this task, you must set options for dialing extensions. You

can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your

BlackBerry smartphone, say this voice command to check

your active phone number.

"Check signal strength"

"Check network"

Say this voice command to check your wireless coverage

level.

Say this voice command to check the wireless network that

your smartphone is connected to.

"Check battery"

"Repeat"

Say this voice command to check the battery power level.

Say this voice command to have the last voice prompt

repeated to you.

"Cancel"

Say this voice command to close the voice dialing

application.

Related information

Set options for dialing extensions, 66

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that

you use to make a voice command.

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User Guide

Voice commands

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

Change the Voice Dialing field.

Press the

key > Save.

Related information

My smartphone doesn't recognize names or numbers in voice commands, 82

Turn off choice lists for voice commands

If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents

you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the

best match and dials the phone number automatically.

On the home screen or in a folder, click the Options icon.

Click Call Management > Voice Dialing.

Set the Choice Lists field to Always Off.

Press the

key > Save.

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

smartphone.

•

Verify that your screen is unlocked.

Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 278

Change the language for voice commands, 80

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Voice commands

My smartphone doesn't recognize names or numbers

in voice commands

Try the following actions:

•

Say the first name and the last name of your contact.

Improve voice recognition of numbers.

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User Guide

Messages

How to: Messages application

Messages at a glance

Search for messages

You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email

application on your computer or in another associated email account if your email account uses the BlackBerry Internet

Service or a BlackBerry Enterprise Server that supports this feature.

On the home screen, click the Messages icon.

•

To search for messages based on the subject, highlight a message. Press the

To search for messages based on the sender, highlight a message. Press the

key > Search by > Subject.

key > Search by > Sender.

To perform an advanced search, press the

key > Search by > Advanced. Specify the search criteria. To save the

search criteria, press the key > Save. Click Search.

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Messages

•

To search for messages using the criteria from your last advanced search, press the

Advanced. Press the key > Last.

key > Search by >

Note: If you search for messages, your smartphone doesn't search attachments.

To stop a search, press the

key.

Related information

Do more with your message search results, 316

Message search criteria, 315

Hide filed and sent messages from the Messages

application

On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

To hide filed messages, select the Hide Filed Messages checkbox.

To hide sent messages, select the Hide Sent Messages checkbox.

key > Save.

•

Press the

Show or hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a

separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already

appear by default.

On the home screen, click the Messages icon.

Press the key > Options > Inbox Management.

•

To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or

more email accounts.

•

To show text messages, in the Other Message Types section, selct the Text Messages checkbox.

Press the

key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the

key.

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Messages

Press the

key > Options > Call Logs and Lists.

•

To show recent and missed calls in the Messages application, select the All Calls option.

To hide call logs in the Messages application, select the None option.

Press the

key > Save.

Hide the new or unread message indicator

On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

To hide the new message indicator, clear the Display New Message Indicator checkbox.

To hide the unread message indicator, change the Display Message Count field to None.

key > Save.

•

Press the

Change how you group email messages

On the home screen, click the Messages icon.

Press the key > Display Style > Group by Subject or Single Messages.

Use color to differentiate work messages from other

messages

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen or in a folder, click the Options icon.

Click Display > Message Categorization.

In the Message Outline Colors section, do any of the following:

•

To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise

Server, change the Enterprise Messages field.

•

To set an outline color for your other messages, change the Other Messages field.

Press the

key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your

administrator.

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Messages

Set how long your smartphone stores messages

On the home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

Change the Days To Keep Messages field.

Press the

key > Save.

Related information

Some messages no longer appear on my smartphone, 120

Open a new message automatically when you remove

your smartphone from your holster

On the home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

Change the Auto Open Newest Message After Removing Device From Holster field.

Press the

key > Save.

Turn off the delete message or read message prompt

On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.

To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.

key > Save.

•

Press the

Change options for spell check

On the home screen, click the Messages icon.

Press the key > Options > Spell Check.

•

To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.

To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.

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Messages

Press the

key > Save.

Set up an email address

On the Home screen, click the Setup icon.

In the Setup section, click the Email Accounts icon.

Follow the screens to set up your email address. When your email address is set up correctly, you receive a

confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•

Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email

accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email

address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Reconcile email over the wireless network manually, 87

Change options for your personal email account, 87

Reconcile email over the wireless network manually

If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you

can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

On the home screen, click the Messages icon.

Press the key> Reconcile Now.

Change options for your personal email account

Before you begin: Depending on your wireless service provider, you might not be able to change some options for your

personal email account.

You can change options for each personal email account that you added to your BlackBerry smartphone. You can create

email filters, synchronize your contacts, change your signature or display name, and more.

On the home screen, click the Messages icon.

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Messages

Press the

key > Options > Email Account Management.

Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under

Email Setup.

Compose and send an email

On the home screen, click the Messages icon.

Press the key > Compose Email.

In the To field, type an email address or a contact name.

Type a message.

Press the

key > Send.

Related information

Search for a contact, 189

Personal distribution lists, 193

Attach a file to an email, 89

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the

Do any of the following:

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the key.

key > Check Spelling.

•

To ignore all instances of the suggested spelling, press the

To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

To stop checking spelling, press the

key > Cancel Spell Check.

Related information

I can't check spelling, 218

Save a message

Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain

period of time.

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Messages

On the home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the

To save a draft email, press the key > Compose Email > Save Draft.

key > Save.

Related information

View saved messages, 90

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the

key > Add Bcc.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the

Find and highlight a contact.

key > Attach > Contact.

Press the

key > Continue.

Related information

Attach a file to an email

Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry

Enterprise Server that supports this feature. For more information, contact your administrator.

When you are composing an email, press the

To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.

To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If

key > Attach > File.

•

necessary, type the credentials that you use to connect to your organization's network.

Set the importance level for an email or a PIN message that you send

If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator

appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports

importance levels for messages, the importance level will also be indicated to the recipient.

When you are composing an email or a PIN message, press the

key > Options.

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Messages

Change the Importance field.

Press the key > Save.

Viewing and replying to email

View saved messages

On the home screen, click the Messages icon.

Press the key > View Saved Messages.

View an address instead of a display name

In a message, press the

key > Show Address.

To view the display name again, press the

key > Show Name.

Reply to or forward an email or PIN message

In a message, press the

key.

To reply to a message, click Reply or Reply to All.

To forward a message, click Forward or Forward As.

•

Related information

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

On the home screen, click the Messages icon.

Highlight the message.

Press the

key > Delete.

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key.

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Messages

•

To change the message, click Edit. Change the message. Press the

To change the recipients, click Edit. Highlight a contact. Press the

Press the key > Send.

To resend the message without changing it, click Resend.

key > Send.

key > Change Address. Click a new contact.

•

Related information

Change options for HTML email

On the home screen, click the Messages icon.

Press the key > Options > Email Preferences.

In the HTML Email section, do any of the following:

•

To view email in plain text format, clear the Enable HTML Email checkbox.

To download images automatically in HTML email, select the Download Images Automatically checkbox.

To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image

Download checkbox.

Press the

key > Save.

Organizing your email inbox

Delete a message

On the home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

key > Delete.

To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the

key

> Delete. If necessary, delete the message from your message inbox as well.

•

To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select

additional messages. Press the

key > Delete Messages.

To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your

computer during email reconciliation.

Mark a message as read or unread

On the home screen, click the Messages icon.

•

To mark a message as read or unread, highlight the message. Press the

key > Mark Read or Mark Unread.

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Messages

•

To mark all messages that are prior to a specific date as read, highlight a date field. Press the

Read.

key > Mark Prior

Add, change, or remove a flag

If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and

are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.

When you are composing or viewing an email, press the

key.

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the

key > Save.

To change a flag, click Flag Properties. Change the flag properties. Press the

To remove a flag, click Clear Flag.

•

Filter email by sender or subject

On the home screen, click the Messages icon.

Highlight an email.

Press the

key > Filter by > Sender or Subject.

Type a name for the email filter.

Set the email filter options.

Press the

key > Save.

Add, move, rename, or delete an email folder

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the

key > View Folder.

Highlight a folder.

Press the

key.

•

To add a folder, click Add Folder.

To move a folder, click Move Folder. Click the new location.

To rename a folder, click Rename Folder.

To delete a folder, click Delete Folder.

File an email

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

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Messages

On the home screen, click the Messages icon.

Highlight an email.

Press the

key > File.

Highlight a folder.

Press the

key > File.

View filed messages

On the home screen, click the Messages icon.

Press the

key > View Folder.

Click a folder.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the

email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple

email filters that could apply to the same email, you must decide which one should be applied first by placing that filter

higher in the list.

Create an email filter

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry smartphone

(such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under

Email Setup.

On the home screen, click the Messages icon.

Press the

key > Options > Email Filters.

key > New.

Type a name for the email filter.

Set the email filter options.

Press the

key > Save.

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Messages

Options for email filters

Option

Description

From

Specify one or more contacts or email addresses that the

email filter should search for in the From field of your email.

Separate multiple contacts or email addresses with a

semicolon (;). To specify that the email filter should search

for all contacts or email addresses that contain specific

text, type the text and use an asterisk (*) as a wildcard

character to represent the rest of the contact or email

address.

Sent to

Specify one or more contacts or email addresses that the

email filter should search for in the Sent To field of your

email. Separate multiple contacts or email addresses with a

semicolon (;). To specify that the email filter should search

for all contacts or email addresses that contain specific

text, type the text and use an asterisk (*) as a wildcard

character to represent the rest of the contact or email

address.

Subject

Specify the text that the email filter should search for in the

Subject field of your email.

Message

Specify the text that the email filter should search for in the

body of your email.

Sent directly to me

Cc to me

Set whether the email filter applies to email that includes

your email address in the To field.

Set whether the email filter applies to email that includes

your email address in the Cc field.

Bcc to me

Importance

Sensitivity

Action

Set whether the email filter applies to email that includes

your email address in the Bcc field.

Set the importance level of email that the email filter applies

to.

Set the sensitivity level of email that the email filter applies

to.

Set whether email that the email filter applies to is

forwarded to your BlackBerry smartphone. If email is

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Messages

Option

Description

forwarded, specify whether it is forwarded with high

importance or with the email header only.

Filter email by sender or subject

On the home screen, click the Messages icon.

Highlight an email.

Press the

key > Filter by > Sender or Subject.

Type a name for the email filter.

Set the email filter options.

Press the

key > Save.

Turn on an email filter

On the home screen, click the Messages icon.

Press the key > Options > Email Filters.

Select the checkbox beside an email filter.

Press the key > Save.

Change, prioritize, or delete an email filter

On the home screen, click the Messages icon.

Press the key > Options > Email Filters.

Highlight an email filter.

Press the key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the

To prioritize an email filter, click Move. Click the new location.

To delete an email filter, click Delete.

key > Save.

•

Synchronizing email

About synchronization and reconciliation

The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data

(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email

application on your computer over the wireless network.

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Messages

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or

email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the

BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry

Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Reconcile email over the wireless network manually

If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you

can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

On the home screen, click the Messages icon.

Press the key> Reconcile Now.

Turn on or turn off wireless email reconciliation

You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry

smartphone.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

Select or clear the Wireless Reconcile checkbox.

Empty the deleted items folder on your computer from your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

Press the key > Purge Deleted Items.

Delete email on your smartphone and in your email application on your

computer

You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.

On the home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

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Messages

If the Message Services field appears, set this field to the appropriate email account.

Change the Delete On field to Mailbox & Handheld.

Press the key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

Stop forwarding email to your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the key > Options > Email Preferences.

If the Message Services field appears, set this field to the appropriate email account.

Clear the Send Email to Handheld checkbox.

Press the

key > Save.

To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.

Stop storing email sent from your computer on your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the key > Options > Email Preferences.

If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

Clear the checkbox beside the Sent Items folder.

Press the key > Save.

Stop storing email sent from your smartphone on your computer

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the key > Options > Email Preferences.

If the Message Services field appears, set this field to the appropriate email account.

Clear the Save Copy In Sent Folder checkbox.

Press the

key > Save.

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Messages

Google Mail

About Google Mail on your smartphone

Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail

account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer,

related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply

your own custom labels, report spam, archive messages, and add stars to important email messages.

For more information about Google Mail, visit www.googlemail.com.

Add or remove a Google Mail star

You can mark an important Google Mail message or conversation with a star.

On the home screen, click the Messages icon.

Highlight a Google Mail message or conversation.

Press the

key.

•

To add a star, click Add Star.

To remove a star, click Remove Star.

Apply or remove a Google Mail label

You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If

you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.

On the home screen, click the Messages icon.

Highlight a Google Mail message or conversation.

Press the

key > Labels.

•

To apply a label, select the checkbox beside the label.

To remove a label, clear the checkbox beside the label.

Press the

key > Save.

View Google Mail messages with a specific label

On the home screen, click the Messages icon.

Press the

key > View Folder.

Click a label.

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Messages

Create or delete a Google Mail label

On the home screen, click the Messages icon.

Press the key > Labels.

To create a new label, click New Label. Type a label name. Click Save.

To delete a label, highlight a label. Press the key > Delete.

•

Preview more of grouped email messages

Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group

email messages by subject.

On the home screen, click the Messages icon.

Click Options > Message Display and Actions.

Change the Preview Length field.

Press the

key > Save.

Archive a Google Mail message or conversation

If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the

conversation.

On the home screen, click the Messages icon.

Highlight a Google Mail message or conversation.

Press the

key > Archive > Yes.

Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be

automatically deleted from your smartphone after a certain period of time.

Move archived Google Mail messages to your message inbox

On the home screen, click the Messages icon.

Press the key > View Folder > Archive.

Highlight a Google Mail message or conversation.

Press the key > Move to Inbox.

Report spam sent to your Google Mail account

When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message

that is part of a conversation, all of the messages in the conversation are also reported as spam.

On the home screen, click the Messages icon.

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Messages

Highlight a Google Mail message or conversation.

Press the key > Report Spam.

If necessary, click Yes.

Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text

messaging. Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your

recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text

messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.

If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text

messages using the first phone number that appears in the My Number field in the Phone application.

Compose and send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

On the home screen, click the Messages icon.

Press the key > Compose Text Message.

In the To field, do one of the following:

Type a contact name.

•

Press the

key > Choose Contact. Click a contact.

•

Type a phone number that can receive text messages (including the country code and area code).

If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

Type a message.

Press the

key.

Related information

Personal distribution lists, 193

Attach a media file, contact card, appointment, or location to a text message, 101

100

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Messages

Attach a media file, contact card, appointment, or location to a text

message

Before you begin: To attach a video, the video must be recorded in MMS mode.

When you're composing a text message, press the

Click an attachment type.

key > Attach.

Click a file.

Related information

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the

Find and highlight a contact.

key > Attach > Contact.

Press the

key > Continue.

Related information

Reply to or forward a text message

Before you begin: You can't forward text messages that contain content that is copyright protected.

On the home screen, click the Text Messages icon.

Highlight a message.

•

To reply to a message, press the

To forward a message, press the

key > Reply.

key > Forward.

Add an appointment to your calendar from a text message

In a text message, highlight an iCalendar attachment.

Press the

key > View Appointment.

key > Add To Calendar.

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Delete the history from a text message

Do one of the following:

•

To delete an individual message from the history, highlight the message. Press the

key > Delete Message.

To delete all the messages from the history and keep the chat open, when you are replying to a message, press the

key > Clear Conversation.

•

To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press

the

key > Delete.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all

BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that

contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.

Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might

send regular weather forecasts while another might send traffic reports.

Turn on cell broadcasting

Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service

provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature

might not be supported.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Cell Broadcasting.

Select the Enable Cell Broadcasting checkbox.

•

If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.

•

If no cell broadcast channels appear on the screen, highlight the Empty field. Press the

Channel. Type the channel ID and a nickname. Click OK.

key > Add

Select the checkbox beside a language.

Press the key > Save.

To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify

that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on

your location.

Related information

I can't turn on cell broadcasting, 124

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Stop receiving messages from a cell broadcast channel

Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services,

such as preferred rates, based on your location.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Cell Broadcasting.

In the Channels section, highlight a cell broadcast channel.

Press the

key.

•

To stop receiving messages from the cell broadcast channel, click Disable.

To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Cell Broadcasting.

In the Channels section, highlight a cell broadcast channel.

Press the

key > Set Nickname.

Type a name for the cell broadcast channel.

Click OK.

Press the

key > Save.

Public warning systems

About public warning systems

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages

are text messages that alert users of possible threats to public safety in their area. Messages may include severe weather

warnings, missing child alerts, or other national emergencies.

Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless

service plan. Depending on your region, wireless service provider, and wireless network, this feature might not be

supported. For more information, contact your wireless service provider or administrator.

Related information

Mark a message as read or unread, 91

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Unsubscribe from public warning messages

Depending on your region and wireless network, the name of the public warning system will vary.

On the home screen, click the Messages icon.

Press the key > Options.

Click the appropriate public warning system.

To choose which types of public warning messages you will receive, select or clear the checkbox beside one or more

of the alert types listed.

Note: You might not be able to unsubscribe from some public warning messages.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry

smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through

your email account.

When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN

message.

Find your PIN

Do one of the following:

•

On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information.

If supported by your input language, in a message or memo, type mypin followed by a space.

Compose and send a PIN message

On the home screen, click the Messages icon.

Press the

key > Compose Other > Compose PIN.

In the To field, do one of the following:

•

Type a PIN. Press the

key on the keyboard.

If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the

the keyboard.

key on

Type a message.

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Related information

Press the

key > Send.

Personal distribution lists, 193

Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN

message.

When you are typing text, type pin: and the PIN.

Reply to or forward an email or PIN message

In a message, press the

key.

To reply to a message, click Reply or Reply to All.

To forward a message, click Forward or Forward As.

•

Related information

Search for a file that is saved on your organization's network, 126

Set the importance level for an email or a PIN message that you send

If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator

appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports

importance levels for messages, the importance level will also be indicated to the recipient.

When you are composing an email or a PIN message, press the

key > Options.

Change the Importance field.

Press the

key > Save.

Change the display color of PIN messages

On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox.

Press the key > Save.

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Attachments

How to: Attachments

About files and attachments

You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email

account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview

files from your organization's network and save the files to your smartphone or attach them directly to email messages

without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.

You can also rename, move, and delete files on your organization's network from your smartphone.

To change attachments or files that you download, you can use third-party editing applications, such as , that are designed

for use on BlackBerry smartphones.

Related information

Search for a file that is saved on your smartphone, 126

Open a file or an attachment

Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry

Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

In a message, meeting invitation, or calendar entry, press the

If necessary, click Retrieve Attachment Information.

Click Open Attachment.

key.

If necessary, on the Attachments screen, click an attachment.

If necessary, in the dialog box, select an option.

Related information

I can't turn on cell broadcasting, 124

Save a file or an attachment

Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry

Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

In a message, in a calendar entry, or on a webpage, do one of the following:

If there is only one attachment in a message or calendar entry, press the

•

key.

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key.

•

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

If you are downloading a file from a webpage, press the key.

Click Download Attachment or Download File.

Click the folder that you want to save the file or attachment in.

Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

key

> Cancel Download.

Send a file

Before you begin: To send a video, the video must be recorded in MMS mode.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Send.

Click a message type.

If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

In a file, highlight a link.

Press the key > Open Link or Retrieve.

To return to the file, press the

key.

Set font options for a file or an attachment

In a file or an attachment, press the

Change the font fields.

key > Options.

Press the

key > Save.

View properties for a file

You can view the size, author, publication date, and other properties of a file.

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On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the key > Properties.

Related information

Contact cards

About contact cards

A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact

cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also

send contact cards through the Contacts application using Bluetooth or NFC technology.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the

Find and highlight a contact.

key > Attach > Contact.

Press the

key > Continue.

Related information

Some signing and encryption options aren't available on my smartphone, 118

Save a contact card from a message

If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.

In a message, highlight a contact card.

Press the

key > View Attachment.

key.

Click one of the following items:

•

Add to Contacts

Update Contact

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Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1. To download the content, click the skipped content bar.

2. Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

Security options for messages

Block incoming messages

If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN

messages from contacts within your organization, from contacts outside of your organization, or both.

When you block messages, you can set your smartphone to allow messages from specific contacts.

Do one of the following:

•

To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click

Security > Firewall. Select the checkbox beside one or more message types.

•

To block only text messages with attachments that are from an advertiser or unknown sender, on the home

screen, click the Text Messages icon.Press the

Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.

Press the key > Save.

key > Options. In the MMS section, in the Message

Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might

contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your

smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.

Related information

Create an email filter, 93

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Allow messages from contacts in your contact list or allowed sender list

On the home screen or in a folder, click the Options icon.

Click Security > Firewall.

In the General section, if the Enable checkbox isn't selected, select it.

In the Block Incoming Messages section, select one or more message types.

Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox.

Press the

key > Save.

Add a contact to your allowed sender list

On the home screen or in a folder, click the Options icon.

Click Security > Firewall.

In the General section, if the Enable checkbox isn't selected, select it.

In the Block Incoming Messages section, select one or more message types.

In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox.

Click Add.

Press the

key.

Click one of the following menu items:

•

Add Email Address

Add Phone Number

Add PIN

In the Enter new exception dialog box, type the contact information.

10.

11.

12.

Press the

key on the keyboard.

key > Close.

key > Save.

Reset a blocked message counter

If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has

blocked. You can set the blocked message counter back to zero.

On the home screen or in a folder, click the Options icon.

Click Security > Firewall.

Highlight a message type.

Press the

> Reset Count or Reset All Counts.

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S/MIME and PGP protected messages

S/MIME and PGP protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt

messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.

Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you

digitally sign a message using your private key, recipients use your public key to verify that the message is from you and

that the message hasn't been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s

public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your

smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

If you use a PGP Universal Server, your administrator might have set options so that the PGP Universal Server always signs

or encrypts your messages.

When you are composing a message, change the Encoding field.

If necessary, change the Classification field.

To change the certificate that you use to send the message, press the

key > Options.

•

To change the signing or encryption certificate, change a Certificate field.

To encrypt the message using only the recipient’s certificate, in the Encryption Options section, change the

Certificate field to None.

•

To send the message without including your certificate, change the Include Certificate field to No.

If you change the Certificate field to None, you cannot read the message after you send it.

If you encrypt a message and keys are not available for all recipients, you might be able to click Send to Server to send the

message to the PGP Universal Server. If the PGP Universal Server locates the keys, it encrypts the message. Otherwise, it

might send the message as plain text.

Related information

Encrypt an S/MIME or a PGP protected message with a passphrase

By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages.

When composing a message, change the Encoding field to an option that uses encryption.

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Press the

key > Options.

In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption

checkbox.

Press the

key > Save.

Using a secure method, let the recipient know what the passphrase is.

Attach a certificate or PGP key to a message

You can attach a certificate or PGP key to email and PIN messages.

When composing a message, press the

Highlight a certificate or PGP key.

key > Attach > Certificates or PGP Keys.

Press the

key > Continue.

Download the certificate or PGP key used to sign or encrypt a message

If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry

smartphone, you can download the certificate or PGP key.

If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP

Universal Server automatically. You can't download the sender’s PGP key manually.

In a message, highlight the encryption indicator or a digital signature indicator.

Press the key > Fetch Sender's Certificate or Fetch Sender's PGP Key.

Specify the search criteria.

Press the

key > Search.

Click a certificate or PGP key.

Click Add To Key Store.

Add a certificate or PGP key from a message

If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages.

In a message, highlight a digital signature indicator.

Press the key.

•

To import the certificate or PGP key, click Import Certificate or Import PGP Key.

To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.

Add a certificate or PGP key from an attachment

If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments.

In a message, click the certificate or PGP key attachment at the end of the message.

Click Retrieve Certificate or Retrieve PGP Key.

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Click the certificate or PGP key.

•

To import the certificate or PGPkey, click Import Certificate or Import PGP Key.

To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key

Related information

I can't open an attachment in an encrypted message, 118

Attachment indicators in S/MIME and PGP protected messages

Indicator

Description

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a PGP key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a

message.

In a message, highlight the

indicator at the end of the message.

Press the key > Import Server.

View the certificate used to sign or encrypt a message

In a message, highlight the encryption status indicator or a digital signature indicator.

Press the key > View Sender's Certificate or View Encryption Certificate.

View the PGP key used to sign or encrypt a message

In a message, highlight the encryption status indicator or a digital signature indicator.

Press the key > View Sender's PGP Key or View Encryption PGP Key.

View encryption information for a weakly encrypted message

In a weakly encrypted message, highlight the encryption status indicator.

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Press the

key > Encryption Details.

S/MIME and PGP protected message status

Digital signature indicators for S/MIME or PGP protected messages

Indicator

Description

Your BlackBerry smartphone verified the digital signature.

The BlackBerry Enterprise Server that is associated with your smartphone verified the digital

signature.

Your smartphone requires more data to verify the digital signature.

Your smartphone can't verify the digital signature.

Your smartphone trusts the sender’s certificate or PGP key.

Your smartphone trusts the sender’s certificate chain.

The sender’s email address doesn't match the email address of the certificate subject or the

PGP key, or the sender’s certificate or key is revoked, isn't trusted, can't be verified, or isn't on

your smartphone.

The certificate or PGP key is weak, the certificate or key status isn't current, or your

smartphone requires more data to verify the trust status of the certificate or key.

The sender’s certificate, certificate chain, or PGP key is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

The message is strongly encrypted.

The message is weakly encrypted.

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Check the status of a certificate or certificate chain

If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can

check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates

in the certificate chain.

In a message, highlight a digital signature indicator.

Press the key.

Click Check Sender’s Certificate or Check Sender’s Cert Chain.

S/MIME and PGP protected message options

Change your signing and encryption certificate or key

Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes

your encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply

messages.

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

Change the Certificate fields or the Default Key field.

Press the

key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 118

Change options for downloading attachments in encrypted messages

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

Do one of the following:

•

To download attachments in encrypted messages automatically, change the Encrypted Attachment Support

field to Automatic.

To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to

Manual.

To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the

Encrypted Attachment Support field to None.

Press the

key > Save.

Change the default signing and encryption option

Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a

contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the

message history to suggest a signing and encryption option.

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You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.

However, if message classifications are turned on, the default signing and encryption option might not be able to be used

depending on the security requirements of a message's classification. For example, if your default signing and encryption

option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption

option is set to Sign and Encrypt instead of the default signing and encryption option.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Default Services.

Change the Default Encoding field.

•

To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message

Encoding Suggestion field to Use Default Encoding.

•

To use the signing and encryption option based on the message history, set the Outgoing Message Encoding

Suggestion field to Use Message History.

Press the

key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 118

About message classifications

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports

this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum

set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign

to the message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the

subject line of the message and the full description for the classification in the body of the message. You can also view the

abbreviation and full description for the classification for a sent message in the Sent Items folder.

Change the default message classification

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature and your administrator must turn on message classifications.

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact

that you haven't sent a message to or received a message from previously. If you have sent a message to or received a

message from the contact previously, your smartphone tries to use the message classification that was used for the last

message.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Default Services.

Change the Default Classification field.

Press the

key > Save.

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Change the size of S/MIME or PGP indicators in messages

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

In the General section, change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for S/MIME or PGP protected

messages

If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the

list and that all recipients are known to support.

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.

Press the

key > Save.

Change when the prompt to enter your key store password in a signed or

encrypted message appears

You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is

used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can

turn off this prompt or set the prompt to appear less often.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a personal certificate or PGP key.

Press the

key > Change Security Level.

•

To turn off the prompt to enter your key store password, set the security level to Low.

To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set

the security level to Medium.

•

To always display the prompt, set the security level to High.

Click OK.

Turn off the prompt that appears before an S/MIME or a PGP protected

message is cut short

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

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In the General section, change the Truncation Mode field to Send Anyway or More All And Send.

Press the key > Save.

To turn on the prompt again, change the Truncation Mode field to Prompt User.

Turn off the prompt that appears when you use a certificate or PGP key

that is not recommended for use

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME or PGP.

In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems

With My PGP Keys checkbox.

Press the

key > Save.

Request delivery notification for signed S/MIME-protected messages

On the home screen or in a folder, click the Options icon.

Click Security > S/MIME.

Select the Request S/MIME Receipts check box.

Press the

key > Save.

Troubleshooting: S/MIME and PGP protected messages

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•

Verify that the email account that you're using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that

you want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•

Your administrator might have set options to prevent you from opening attachments in encrypted messages.

The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your

BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section,

view which content ciphers are selected.

•

Attachments in the .pgp file format aren't supported.

If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP

protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP

Desktop Professional or that was encrypted by the PGP Universal Server.

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IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages

on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes

native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to

import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your

computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

Encrypt a message using IBM Lotus Notes native encryption

When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

If you are prompted, type your IBM Lotus Notes ID password.

Troubleshooting: Messages application

I can't send messages

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

•

If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

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Messages

Generate an encryption key, 327

Change or delete a contact, 188

Turn on or turn off data service or set roaming options, 259

Options for email filters, 94

Turn on, turn off, or check the status of a network connection, 258

Wireless coverage indicators, 262

Change, prioritize, or delete an email filter, 95

I'm not receiving messages

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

•

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry

Internet Service. If you haven't received an activation message (the message might take a short period of time to

arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,

that you want to receive email from.

•

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN

messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone

doesn't delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,

email that you delete in the email application on your computer is also deleted from your smartphone.

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Messages

The number of new or unread messages is different

than I expect

The number of new or unread messages includes saved messages and filed messages.

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other

than your inbox in the email application on your computer, your smartphone files the message.

Related information

View filed messages, 93

I can't use a shortcut to view one type of message in a

message inbox

If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current

smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your

current smartphone.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone

model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your

smartphone that determine the features and settings that are available and whether you can add or update an app. If your

administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed

out, or a lock indicator appears beside the option field.

If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed

IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more

information, visit www.blackberry.com/btsc and read KB18998.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 27

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Messages

A message, attachment, or Google Mail conversation

is cut short or doesn't appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

Related information

Receive only the first section of long email messages,

Troubleshooting: Email

Email messages aren't reconciling over the wireless network

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

A message, attachment, or Google Mail conversation is cut short or

doesn't appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

Related information

Receive only the first section of long email messages,

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Messages

HTML email messages don't appear correctly

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

Try downloading external pictures. Press the

Try viewing your message in plain text. Press the

key > Get Images.

•

key > Get Plain Text.

Verify that the email that you received isn't encrypted.

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

•

Wait for a few seconds. The email folders might become available after a short period of time.

Turn off wireless email reconciliation, and then turn it on again.

Related information

Reconcile email over the wireless network manually, 87

Email filters aren't working correctly

Try the following actions:

•

Verify that your email filters are turned on.

Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email

messages.

Related information

Email filters, 93

Troubleshooting: Text messages

I can't send text messages

Depending on your wireless service plan, this feature might not be supported.

Try the following actions:

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Messages

•

Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,

your smartphone should send the messages when you return to a wireless coverage area.

Verify that fixed dialing is turned off.

Related information

Turn on, turn off, or check the status of a network connection, 258

I'm not receiving text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you

should receive messages when you return to a wireless coverage area.

I can't turn on cell broadcasting

If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have

selected for cell broadcast messages.

Clear the checkbox beside all the languages that your SIM card doesn't support.

Related information

Delete a language from your smartphone, 224

I can't attach a file to a text message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a

slide show.

Try the following actions:

•

Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi

file).

•

Verify that the file isn't copyright protected.

If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.

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User Guide

Files and attachments

How to: Files

File basics

About files and attachments

You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email

account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview

files from your organization's network and save the files to your smartphone or attach them directly to email messages

without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone.

You can also rename, move, and delete files on your organization's network from your smartphone.

To change attachments or files that you download, you can use third-party editing applications, such as , that are designed

for use on BlackBerry smartphones.

Related information

Search for a file that is saved on your smartphone, 126

Search for a file that is saved on your organization's network, 126

Open a file or an attachment

Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry

Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

In a message, meeting invitation, or calendar entry, press the

If necessary, click Retrieve Attachment Information.

Click Open Attachment.

key.

If necessary, on the Attachments screen, click an attachment.

If necessary, in the dialog box, select an option.

Related information

I can't turn on cell broadcasting, 124

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User Guide

Files and attachments

Save a file or an attachment

Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry

Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

In a message, in a calendar entry, or on a webpage, do one of the following:

•

If there is only one attachment in a message or calendar entry, press the

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

If you are downloading a file from a webpage, press the key.

key.

Click Download Attachment or Download File.

Click the folder that you want to save the file or attachment in.

Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

key

> Cancel Download.

Search for a file that is saved on your smartphone

On the home screen, click the Media icon.

Press the

key > Explore.

Find the file.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related information

I cannot find files sent to me over a Bluetooth connection, 287

Search for a file that is saved on your organization's network, 126

About files and attachments, 106

Search for a file that is saved on your organization's network

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen or in a folder, click the Files icon.

In the Go To field, type the path for the file.

If necessary, type the credentials that you use to connect to your organization's network.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related information

Search for a file that is saved on your smartphone, 126

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Files and attachments

About files and attachments, 106

Send a file

Before you begin: To send a video, the video must be recorded in MMS mode.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Send.

Click a message type.

If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

In a file, highlight a link.

Press the key > Open Link or Retrieve.

To return to the file, press the

key.

Set font options for a file or an attachment

In a file or an attachment, press the

Change the font fields.

key > Options.

Press the

key > Save.

Save a file from your organization's network to your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.

On the home screen or in a folder, click the Files icon.

Find and highlight a file.

Press the

key > Copy.

Select a location to store the file.

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Files and attachments

Click a folder.

Press the

key > Paste.

Related information

Send a file, 107

Managing files and attachments

View properties for a file

You can view the size, author, publication date, and other properties of a file.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Properties.

Related information

Copy, move, rename, or delete a file

Do one of the following:

•

On the home screen or in a folder, click the Files icon.

On the home screen, click the Media icon. Press the

•

key > Explore.

Find and highlight a file.

Press the key.

•

To copy a file, click Copy. Navigate to a location. Click Paste.

To move a file, click Cut. Navigate to a location. Click Paste.

To rename a file, click Rename. Type a name for the file. Click Save.

To delete a file, click Delete.

Hide a file or folder

To view a file or folder after you hide it, you must remember the location of the file or folder.

On the Home screen, click the folder that contains the file or folder you want to hide.

Press the key > Explore.

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Files and attachments

Find and highlight the file or folder you want to hide.

Press the key > Properties.

Select the Hidden checkbox.

Click OK.

After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.

Related information

View a hidden file or folder

You can view files or folders that you hid.

On the Home screen, click the folder that contains the file or folder that you hid.

Press the key > Explore.

Browse to the folder that contains the file or folder that you hid.

Press the key > Show Hidden.

Related information

Supported audio and video file formats and extensions, 137

Open a password-protected .pdf file

To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that

supports this feature. For more information, contact your wireless service provider or administrator.

In a .pdf file, when the "Password protected document" message appears, press the

Press the key > Enter Password.

Type the password.

key.

Press the

key on the keyboard.

key > Open Attachment or Download Attachment > Yes.

View tracked changes in a document

In a document, press the

key > Show Changes.

To hide tracked changes, press the

key > Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

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Files and attachments

In a document, press the

key > Table of Contents.

To move to a specific heading, click a heading. Click Jump.

Move around a spreadsheet

In a spreadsheet, press the

key.

•

To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the

key on the keyboard.

•

To switch worksheets, click Next Sheet or Prev Sheet.

•

To view a list of worksheets, click Table of Contents.

To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.

View the content of a cell

In a spreadsheet, click a spreadsheet cell.

Change the size of a column

In a spreadsheet, do one of the following:

•

To change the size of a column, click the column label. Click a size.

To view all the text in a column, click the column label. Click Fit.

To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of

the spreadsheet. Click a size.

•

To change the column size for all spreadsheets, press the

the key > Save.

key > Options. Change the Column Width field. Press

Set display options for a spreadsheet

In a spreadsheet, press the

key > Options.

To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.

To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.

key > Save.

•

Press the

Move around pages in a multipage .tif file

In a multipage .tif file, press the

key.

•

To view a list of pages in a multipage .tif file, click Table of Contents.

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Files and attachments

•

To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.

To switch pages in a multipage .tif file, click Next Page or Prev Page.

Switch presentation views

In a presentation, press the

key.

To view text only, click View Text.

To view text and slides, click View Both.

•

To view the presentation in its original format, click View Slides.

Switch slides

In a presentation, press the

key > Next Slide or Prev Slide.

Rotate or zoom in to or out from a slide

When viewing a presentation in slide view, press the

key.

•

To rotate a slide, click Rotate.

To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.

To zoom back to the original slide size, press the key > Fit to Screen.

•

Save a slide

When viewing a presentation in slide view, press the

Type a name for the file.

key > Save Slide.

Click Save.

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Files and attachments

Troubleshooting: Files

A message, attachment, or Google Mail conversation

is cut short or doesn't appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

Related information

Receive only the first section of long email messages,

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1. To download the content, click the skipped content bar.

2. Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

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Media

How to: Media

Media file basics

Play a media file

Do one of the following:

•

On the home screen, click the Media icon. Click a media type. If necessary, click a category.

On the home screen or in the Applications folder, click the Voice Notes icon.

Click a file.

If the media controls don't appear at the bottom of the screen, touch the screen.

•

To play a media file, click the

To pause a media file, click the

To stop a media file, click the

icon.

To move to the next media file, click the

icon.

To move to the previous media file or the beginning of the media file that's currently playing, click the

To fast-forward or rewind a file, on the progress bar, slide your finger to the right or left.

icon.

•

Related information

Supported picture file extensions, 138

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

To decrease the volume, press the Volume Down key on the right side of your smartphone.

To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key

again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call,

but they can't hear you.

Related information

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Media

Mute a call, 59

Improve sound quality for media files, 134

Amplify the volume using the audio boost feature, 134

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

Do one of the following:

•

On the home screen, click the Media icon. Press the

key > Media Options.

On the home screen or in the Applications folder, click the Voice Notes icon. Press the

key > Options.

Select the Audio Boost checkbox.

Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

Improve sound quality for media files

Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for

media files, you must be using stereo headphones with your smartphone.

Do one of the following:

•

On the home screen, click the Media icon. Press the

key > Media Options.

On the home screen or in the Applications folder, click the Voice Notes icon. Press the

key > Options.

Change the Headset Music EQ field.

Press the key > Save.

Copy, move, rename, or delete a file

Do one of the following:

•

On the home screen or in a folder, click the Files icon.

On the home screen, click the Media icon. Press the

•

key > Explore.

Find and highlight a file.

Press the key.

•

To copy a file, click Copy. Navigate to a location. Click Paste.

To move a file, click Cut. Navigate to a location. Click Paste.

To rename a file, click Rename. Type a name for the file. Click Save.

To delete a file, click Delete.

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Media

View properties for a file

You can view the size, author, publication date, and other properties of a file.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Properties.

Related information

Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone.

On the home screen, click the Media icon.

Press the key > Media Options.

Change the Close Media Player When Inactive field.

Turn on or turn off audio and video shortcuts

By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and

video files.

On the home screen, click the Media icon.

Press the key > Media Options.

Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.

Press the key > Save.

Related information

I can't use a shortcut, 55

Turn on or turn off media card support

When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This

might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than

your media card.

On the home screen or in a folder, click the Options icon.

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Media

Click Device > Storage.

Select or clear the Media Card Support checkbox.

Press the key > Save.

Sort media files

Do one of the following:

•

To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.

To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.

To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice

note.

Press the

key > Sort by.

Click a sorting option.

About transferring and synchronizing files

You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can

use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.

If you want to manage and preserve the information or the encryption that is associated with your files when you

synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download

BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option

for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software.

Related information

Transfer files to and from your smartphone

Connect your BlackBerry smartphone to the computer using a USB cable.

In the dialog box that appears on your smartphone, select one of the following file transfer options:

•

If you want to transfer most types of files, click USB Drive.

If you want to synchronize media files that are protected with DRM, click Sync Media.

If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.

On your computer, do one of the following:

•

Drag a file from a location on your computer to a folder on your smartphone.

Drag a file from a folder on your smartphone to a location on your computer.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

About transferring and synchronizing files, 136

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Media

Send a file

Before you begin: To send a video, the video must be recorded in MMS mode.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Send.

Click a message type.

If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Supported audio and video file formats and extensions, 137

Receive a media file using Bluetooth technology

Before you begin: To perform this task, you must turn on Bluetooth technology.

When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.

In the Accept connection request dialog box, click Yes.

In the Do you want to receive the incoming data dialog box, click Yes.

Your smartphone stores each received file in the folder that matches each file's type.

Supported audio and video file formats and extensions

Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be

supported.

Audio file formats

File extensions

Video file formats

MP4

M4A

M4V

3GP

3G2

•

H.263

H.264

MPEG-4

•

AAC-LC

AAC+

eAAC+

AMR-NB

QCELP

EVRC

AVI

MPEG-4

MP3

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Media

Audio file formats

File extensions

Video file formats

ASF

•

Windows Media Video 9

VC-1

•

Windows Media Audio 9 and

Windows Media Audio 9

Professional

Windows Media Audio 10 and

Windows Media Audio 10

Professional

WMA

WMV

•

MP3

FLAC

OGG

—

MP3

FLAC

•

FLAC

Ogg Vorbis

—

AAC

•

AAC-LC

AAC+

eAAC+

AMR

QCP

—

AMR-NB

•

QCELP

EVRC

WAV

MID

•

PCM

G711 U/A

GSM 610

—

Wave Synthesizer

For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/

smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Related information

Supported picture file extensions, 138

Supported picture file extensions

Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported.

•

BMP

JPG

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Media

•

GIF

PNG

TIF

WBMP

For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/

smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Related information

Music

Related information

Shuffle or repeat songs

On the home screen, click the Media icon > Music icon.

Do one of the following:

•

To shuffle and play all of your songs, click Shuffle Songs.

•

To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or

playlist. Press the

key > Shuffle.

•

To repeat the song, playlist, album, or artist that is currently playing, press the

Song, Playlist, Album, or All Songs.

key > Repeat > Current

key > Repeat > Off.

To stop shuffling songs, press the

key > Shuffle. To stop repeating songs, press the

Create a standard or an automatic playlist

You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media

card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all

of the criteria are automatically added to the playlist.

On the home screen, click the Media icon > Music icon.

Click Playlists > New Playlist.

•

To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.

To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to

add criteria for artists, albums, or genres.

Press the

key > Save.

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User Guide

Media

Add the song that is playing to a playlist

When playing a song, press the

Click a playlist.

key > Add To Playlist.

Move or delete a song in a playlist

On the home screen, click the Media icon > Music icon.

Click Playlists.

Click a standard playlist.

Highlight a song.

•

To change the location of the song in the playlist, press the

Press the key > Complete Move.

To delete the song from the playlist, press the

key > Save.

key > Move. Navigate to a new location.

•

key > Remove > OK.

Press the

Rename or delete a playlist

On the home screen, click the Media icon > Music icon.

Click Playlists.

Highlight a playlist.

Press the

key.

•

To rename the playlist, click Rename. Type a name for the playlist. Click OK.

To delete the playlist, click Delete.

Videos

Related information

Change the thumbnail picture for a video

You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture.

On the home screen, click the Media icon > Videos icon.

Play a video.

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User Guide

Media

If the media controls don't appear at the bottom of the screen, touch the screen.

When the video shows the picture that you want to use as the thumbnail picture, click the

Press the key > Set Video Thumbnail.

icon.

Display closed captions in videos

You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.

On the home screen, click the Media icon.

Press the key > Media Options.

Select the Display Closed Captions checkbox.

If necessary, change the Appearance field, Position field, and Font Scale field.

Press the

key > Save.

Keep backlighting on when you play a video

By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media

options so that backlighting stays on when you play a video.

On the home screen, click the Media icon.

Press the key > Media Options.

Clear the Turn Off Auto Backlighting checkbox.

Press the key > Save.

To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.

Video camera

Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video

camera features might not be available.

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video

Pause recording

Rename video

Delete video

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Media

Record a video

Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.

On the home screen, click the Media icon > Video Camera icon.

To start recording, click the

To pause recording, click the

icon.

Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when

video recording is paused.

Turn on or turn off video lighting

In low lighting conditions, the video light can improve the quality of videos that you record.

On the home screen, click the Media icon > Video Camera icon.

Press the key > Options.

Select or clear the Video Light checkbox.

Press the key > Save.

Turn on or turn off auto focus

On the home screen, click the Media icon > Video Camera icon.

Press the key.

Select or clear the Auto focus option.

Change the video camera scene mode

You can change the scene mode in the video camera to optimize the settings for different environments.

On the home screen, click the Media icon > Video Camera icon.

Press the key > Options.

Change the Scene Mode field.

Press the key > Save.

Change the video size and format

The larger the video, the more storage space the video requires.

On the home screen, click the Media icon > Video Camera icon.

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Media

Press the

Change the Video Format field.

Press the key > Save.

key > Options.

Related information

View properties for a file, 107

Reduce blurriness in the videos that you take

The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you

are recording a video.

On the home screen, click the Media icon > Video Camera icon.

Press the key > Options.

Select the Image Stabilization checkbox.

Press the key > Save.

Change the location for storing videos that you take

On the home screen, click the Media icon > Video Camera icon.

Press the key > Options.

If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field.

Change the Folder field.

Press the

key > Save.

Camera

Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video

camera features might not be available.

Camera at a glance

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User Guide

Media

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

Take another picture

Flash is turned off

Scene mode

Geotagging is turned off

Flash is turned on

Automatic flash mode

Take a picture

On the home screen, click the Camera icon.

If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out.

Press the Right Convenience key.

The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview

at the bottom of the screen.

Change the flash setting for pictures that you take

On the home screen, click the Camera icon.

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Media

To switch between flash settings, click the flash icon at the bottom of the screen.

When you close the camera, the flash setting is saved.

Change the camera scene mode

You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the

scene modes are available on the camera.

On the home screen, click the Camera icon.

To change the camera scene mode, click the scene mode icon at the bottom of the screen.

Select a scene mode.

When you close the camera, the scene mode is saved.

Change the size of pictures that you take

The larger the picture is, the more storage space the picture requires.

On the home screen, click the Camera icon.

Press the key > Options.

Change the Image Size field.

Press the key > Save.

Related information

View properties for a file, 107

Geotag pictures that you take

The geotag option in the camera records the geographical information of the location in which you take a picture.

On the home screen, click the Camera icon.

Click the geotag icon at the bottom of the screen.

The geotag information can be viewed in the properties of the picture file.

Turn off digital zoom for the camera

On the home screen, click the Camera icon.

Press the key > Options.

Clear the Digital Zoom checkbox.

Press the key > Save.

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Media

Reduce blurriness in the pictures that you take

The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are

taking a picture.

On the home screen, click the Camera icon.

Press the key > Options.

Select the Image Stabilization check box.

Press the key > Save.

Change the review duration of the pictures that you take

You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another

picture right away.

On the home screen, click the Camera icon.

Press the key > Options.

•

To change the review duration, change the Picture Review field to a time.

•

To keep the picture on the screen after you take it until you press the

key, change the Picture Review field

to Hold.

•

To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.

Press the key > Save.

Change when the camera warns you about the number of pictures

remaining

A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the

number of remaining pictures in the Storage section of the Options screen.

On the home screen, click the Camera icon.

Press the key > Options.

Change the Warn when pictures remaining drops to field.

Press the key > Save.

Change the location for storing pictures that you take

Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone.

On the home screen, click the Camera icon.

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Media

Press the

Change the Store Pictures field.

Press the key > Save.

key > Options.

Pictures

Related information

Pictures at a glance

Use a picture as your smartphone wallpaper

On the home screen, click the Media icon > Pictures icon.

Browse to a picture.

Press the

key > Set As Wallpaper.

Related information

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Media

Zoom, pan, or rotate a picture

In a picture, do one of the following:

•

To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart.

To zoom out from the picture, touch the screen with your finger and thumb and pinch them together.

To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction.

•

To rotate the picture, press the

key > Rotate.

Related information

I receive an error message after I rotate a picture, 154

Save a picture from a text message or a webpage

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media

card.

Open a picture attachment in a text message or highlight a picture on a webpage.

Press the key > Save Image > Save.

View pictures as a slide show

A slide show displays all the pictures in a category or folder in sequence.

On the home screen, click the Media icon > Pictures icon.

Click a category.

Press the

key > View Slide Show.

key.

To close the slide show, press the

Change your slide show options

On the home screen, click the Media icon.

Press the key > Media Options.

•

To change the number of seconds between slides in a slide show, change the Slide Show Interval field.

To change the type of slide transition used, change the Slide Show Transitions field.

Press the

key > Save.

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Media

View pictures in list view or thumbnail view

On the home screen, click the Media icon > Pictures icon.

Click a category.

Press the

key > View > Thumbnailsor List.

Organize pictures by date or folder

On the home screen, click the Media icon > Pictures icon.

Press the key > View by Date or View by Folder.

Create a picture folder

On the home screen, click the Media icon > Pictures icon.

Press the key > Add Folder.

If necessary, change the location that the folder is created in.

Type a name for the folder.

Click OK.

Voice notes

Related information

Record a voice note

On the home screen or in the Applications folder, click the Voice Notes Recorder icon.

Click the icon.

Do any of the following:

•

To pause recording, click the

To stop recording, click the

icon. To resume recording, click the

icon. Click the icon.

icon.

Note: When you stop recording a voice note, the voice note is automatically saved.

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User Guide

Media

FM Radio

Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported.

Turn on or turn off FM radio

Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.

On the home screen, click the Media icon > FM Radio icon.

•

To turn on the radio, click the

To turn off the radio, click the

icon.

Related information

I'm experiencing poor FM radio reception, 154

Change the radio station

On the home screen, click the Media icon > FM Radio icon.

•

To change the radio station using the radio dial, highlight the radio dial and then slide your finger left or right on the

touch screen.

•

To seek the next or previous radio station, click the

icon.

•

To move to a specific radio station, tap the radio station frequency number. In the Tune to Station dialog box, slide your

finger up or down to change the numbers. Click OK.

Turn on or turn off scan mode

When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and

then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.

On the home screen, click the Media icon > FM Radio icon.

Press the

icon.

key.

Click Scan Stations.

To turn off scan mode, tap the screen.

Add a favorite radio station

While listening to a radio station, click the Favorites icon at the bottom of the screen.

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Media

Click Add Station.

In the Name field, type the name of the station.

Click Save.

Play, edit, or delete a favorite radio station

On the home screen, click the Media icon > FM Radio icon.

Click the Favorites icon at the bottom of the screen.

Highlight a favorite radio station.

Press the

key.

•

To play the radio station, click Tune to Station.

To edit the name of the radio station, click Edit Station.

To delete the radio station, click Remove Station.

Sort favorite radio stations

On the home screen, click the Media icon > FM Radio icon.

Click the Favorites icon at the bottom of the screen.

Press the

key.

•

To sort the radio stations by radio frequency, click Sort by Frequency.

To sort the radio stations by name, click Sort by Name.

Listen to FM radio on your speakerphone

Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.

On the home screen, click the Media icon > FM Radio icon.

Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.

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Media

Troubleshooting: Media

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone

model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your

smartphone that determine the features and settings that are available and whether you can add or update an app. If your

administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed

out, or a lock indicator appears beside the option field.

If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed

IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more

information, visit www.blackberry.com/btsc and read KB18998.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 27

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than

smaller pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

Change the amount of time before the media player screen closes, 135

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User Guide

Media

Copy, move, rename, or delete a file, 128

Change the size of pictures that you take, 145

Change the video size and format, 142

I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your

computer, disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone

generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry

smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to

encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media

Card section, change the Mode field to Device Password.

•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

About file encryption, 310

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the

amount of time before the media player screen closes.

Related information

The flash or video light dims or turns off

If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or

video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the

flash or video light might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you

move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an

exclamation point indicator appears at the bottom of the screen.

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Media

Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused

by slight movements of the camera by turning on image stabilization in the camera options.

I can't listen to FM radio

Try the following actions:

•

Verify that you have wired headphones plugged into your BlackBerry smartphone.

Verify that you have turned on the radio.

Verify that there are FM radio stations available in your area.

I'm experiencing poor FM radio reception

The FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:

•

Straighten the headphone cord.

Try different wired headphones, which may provide better reception quality.

Try moving to a different location, away from large metal objects.

I receive an error message after I rotate a picture

Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You

might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.

If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce

the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.

My smartphone isn't using the correct ring tone or

wallpaper

If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card

using your smartphone password and you reset your smartphone, unlock your smartphone.

Related information

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Media

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the

typing input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change an input or display language, 225

Turn on or turn off audio and video shortcuts, 135

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User Guide

Ring tones, sounds, and alerts

How to: Ring tones, sounds, and alerts

Icons for sound and alert profiles

The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click

the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or

ring tone for certain profiles or add a custom profile.

Normal profile

Loud profile

Phone Calls Only profile

Custom profile

Medium profile

Vibrate Only profile

Silent profile

All Alerts Off profile

About ring tones, sounds, and alerts

The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of

phone calls, messages, reminders, and browser content.

Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone

Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For

example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone

Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update

automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in

that preloaded profile.

Related information

I can't change the number of times that my smartphone rings, 77

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Ring tones, sounds, and alerts

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,

LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Sounds for Selected Profile.

•

To change your ring tone or ring volume, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•

Click a tone.

To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

Add or delete a contact alert, 158

Add or delete a custom sound profile, 157

Add or delete a custom sound profile

In addition to the preloaded sound profiles, you can create your own custom sound profiles.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Profile Management > Add Custom Profile.

In the Name field, type a name for the profile.

Click the item that you want to change.

Change the ring tone, notifier, or reminder information.

Press the

key > Save.

To delete a custom sound profile, highlight the profile. Press the

Related information

key > Delete.

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Ring tones, sounds, and alerts

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific

contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses

the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified

with the assigned ring tone or alert, you can select the All Alerts Off profile.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

In the Name field, type the name of the contact alert.

In the Contacts field, type the name of the contact.

Click a contact.

Change the ring tone and alert information for calls and messages.

Press the

key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the

Related information

key > Delete.

Silence your smartphone

On the home screen, click your Sound and Alert Profiles icon.

Do one of the following:

•

To receive flashing LED alerts only, click the

To receive vibrate alerts only, click the

icon.

To turn off all alerts, including contact alerts, click the

icon.

When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry

smartphone.

Related information

Silence the alarm, 200

Turn on flashing LED notification for wireless coverage, 230

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Ring tones, sounds, and alerts

Flashing LED color descriptions

The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.

Flashing LED color Description

Green

Blue

Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.

Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn

off this notification.

Red

Indicates that you have received a new message. The LED also flashes when your smartphone

accesses data on a smart card. You can turn on or turn off this notification. You can also change the

LED color for ring tones, message notifications, event reminders, and other application notifications

using the sound and alert profiles.

Amber

Indicates that the battery power level has dropped to low and needs to be charged. You can't turn

on or turn off this notification. The amber LED flashes when your smartphone is turned off and

charging, this indicator changes to solid green when the battery is fully charged.

Related information

Turn off or turn on the Bluetooth connection notification, 284

Change alarm notification options

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.

Press the key > Save.

Turn on or turn off event sounds

Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,

and when you connect or disconnect a USB cable or accessory to or from your smartphone.

On the home screen or in a folder, click the Options icon.

Click Accessibility.

Change the Event Sounds field.

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Ring tones, sounds, and alerts

Press the

key > Save.

Troubleshooting: Ring tones, sounds, and

alerts

My smartphone is ringing or vibrating more times than

expected

For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that

you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your

smartphone vibrates or rings until the caller or the wireless network ends the connection.

My smartphone isn't ringing or vibrating when I

receive a call or message

Try the following actions:

•

On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds

and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set

to Silent and that the Vibration field isn't set to Off.

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Browser

How to: Browser

Browser at a glance

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Browser

Browser basics

Browsing the Internet

Browse the Internet

For more information on the charges associated with using the browser, contact your wireless service provider.

On the home screen, click the Browser icon.

In the address bar, type a web address or search terms.

Press the

key on the keyboard.

To stop loading a webpage, press the

key > Stop.

Zoom in to or out from a webpage

On a webpage, press the

key > Zoom.

To zoom in, slide your finger up on the screen.

To zoom out, slide your finger down on the screen.

•

To turn off zoom mode, press the

key.

Open, close, or switch between tabs

With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a

link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the

more memory your smartphone uses.

Do one of the following:

•

To open a new tab, in the browser, press the

key > Tabs. Click the New Tab icon.

key > Open Link in New Tab.

key > Tabs. Click a tab.

key > Tabs. Highlight a tab. Click the

To open a new tab for a link on a webpage, highlight the link. Press the

To switch between tabs, in the browser, press the

To close a tab, in the browser, press the

icon.

Turn on browser shortcuts

On the home screen, click the Browser icon.

Press the key > Options.

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Browser

In the General section, select the Enable Keyboard Shortcuts checkbox.

Press the key > Save.

Related information

Shortcuts: Browser,

Search for text in a message, in a file, or on a webpage

Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a webpage, press the

Type the text.

key > Find or Find on Page.

Press the

key on the keyboard.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

View your browser history

On the home screen, click the Browser icon.

Scroll to the History section.

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,

files, podcast channels, or media categories.

Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

•

To change the name of the shortcut, type a new name.

To change the location where the shortcut appears, change the Location field.

To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

Click Add.

Move back, move forward, or refresh a webpage

On a webpage, press the

key.

To move back or forward a webpage, click Back or Forward.

To refresh a webpage, click Refresh.

•

Return to the browser home page

Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.

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Browser

On a webpage, press the

Click Home.

key.

Close the browser

On a webpage, press the

Click Close.

Playing media files, viewing pictures, and downloading files

View a full picture on a webpage

On a webpage, highlight or pause on a picture.

Press the key > View Image.

To zoom in to or out from the picture, press the

•

key > Zoom.

To stop zooming, press the

key > End Zoom.

To return the picture to its original size, press the

key.

Play a media file on a webpage

On a webpage, click a media file.

Click Open.

Related information

Supported audio and video file formats and extensions, 137

Open, play, or download a file from a webpage

You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check

the progress of your downloads.

On a webpage, click the file that you want to open, play, or download.

•

To open or play the file, click Open.

To download the file, in the Save dialog box, click Yes.

Copying and sending web addresses

Copy an address for a web page, link, or picture

Do any of the following:

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Browser

•

To copy an address for a web page, press the

To copy an address for a link, pause on or highlight a link. Press the

To copy an address for a picture, pause on or highlight a picture. Press the

key > Copy Page Address.

key > Copy Link.

key > Copy Image Link.

To paste the address, press the

key > Paste.

Send a web address, link, or picture

On the home screen, click the Browser icon.

•

To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.

To send a different web address, browse to a webpage.

To send a link or picture from a webpage, highlight a link or picture.

Press the

key > Send Page Address, Send Link, or Send Image Link.

Click a message type.

To return to the browser after you send the message, press the

key.

Send a link or picture from a webpage

On a webpage, pause on or highlight a link or picture.

Press the key > Send Link or Send Image Link.

Click a message type.

To return to the browser after you send the message, press the

key.

Browser bookmarks

About bookmarks for webpages

You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the

browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited

them appear in italic.

Bookmark a webpage

On a webpage, press the

key > Add to Bookmarks.

In the Title field, type a name for the bookmark.

In the Folder field, click the folder that you want the bookmark to appear in.

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Browser

Click Add.

Change or delete a bookmark for a webpage

You might not be able to change or delete bookmarks added by your wireless service provider.

On the home screen, click the Browser icon.

Click Bookmarks.

Highlight a bookmark.

Press the

key.

•

To change a bookmark, click Edit. Change the bookmark. Press the

To delete a bookmark, click Delete.

key. Click Save.

•

Send a bookmark for a webpage

On the home screen, click the Browser icon.

Press the key > Bookmarks.

Highlight a bookmark.

Press the

key > Send Link.

Click a message type.

To return to the browser after you send the message, press the

key.

Move a bookmark for a webpage

On the home screen, click the Browser icon.

Press the key > Bookmarks.

Highlight a bookmark.

Press the

key > Move.

Click the new location.

Add, rename, or delete a bookmark folder for webpages

On the home screen, click the Browser icon.

Press the key > Bookmarks.

Highlight a bookmark folder.

Press the key.

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Browser

•

To add a bookmark folder, click Add Subfolder.

•

To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the

key on the

keyboard.

•

To delete a bookmark folder, click Delete Folder.

Browser options

Change your browser home page or start page

On the home screen, click the Browser icon.

Press the key > Options.

In the General section, do one of the following:

•

To change the browser home page, in the Home Page field, type a web address.

To use your browser home page as the start page when you first open the browser, change the Start Page field to

Home Page.

Press the

key > Save.

Change the font size for text on webpages

On the home screen, click the Browser icon.

Press the key > Options.

In the Web Content section, change the Default Font Size field.

Press the key > Save.

Change your default search engine

Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when

you search the Internet using the search icon on the home screen.

On the home screen, click the Browser icon.

Press the key > Options.

In the General section, click Manage Search Engines.

Click a search engine.

Related information

Add a search engine from a website, 168

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Browser

Add a search engine from a website

You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are

changing your default search engine.

On the home screen, click the Browser icon.

•

To add a search engine from a link on a website, browse to the website. Click the link. Click Add.

•

To add a search engine from a website that doesn't provide a link, press the

in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't

support this feature.

key. If New Search Engine appears

Set the character encoding for all webpages

By default, your BlackBerry smartphone uses the optimal character encoding for a webpage.

On the home screen, click the Browser icon.

Press the key > Options.

In the Web Content section, change the Default text encoding field.

Press the key > Save.

Stop loading images or playing embedded media files on webpages

On the home screen, click the Browser icon.

Press the key > Options.

In the Web Content section, do one of the following:

•

To stop loading images on webpages, clear the Load Images checkbox.

To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.

Press the

key > Save.

Stop blocking pop-ups on webpages

On the home screen, click the Browser icon.

Press the key > Options.

In the Web Content section, clear the Block Popups checkbox.

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Browser

Receive a prompt before you close the browser or stream media from the

Internet

On the home screen, click the Browser icon.

Press the key > Options.

In the General section, below Prompt Before, do one of the following:

•

To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the

Closing Tabs on Exit checkbox.

•

To receive a prompt confirming that you want to close the browser after you press the

key, select the

Closing Browser on Escape checkbox.

•

To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to

stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.

Press the

key > Save.

Delete browser history

On the home screen, click the Browser icon.

Click History.

Press the

key > Clear All > Delete.

Delete browsing information

Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete

password information, browser history, download history, cookies, content that has been pushed to your smartphone, and

the browser cache.

On the home screen, click the Browser icon.

Press the key > Options.

In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing

information that you want to delete.

Click Clear Now.

Turn off cookies in the browser

On the home screen, click the Browser icon.

Press the key > Options.

In the Privacy & Security section, clear the Accept Cookies checkbox.

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Browser

Press the

key > Save.

Turn off JavaScript support

JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the

browser to provide JavaScript features, you can turn off JavaScript support.

On the home screen, click the Browser icon.

Press the key > Options.

In the Web Content section, clear the Enable JavaScript checkbox.

Press the key > Save.

Turn on geolocation in the browser

If you turn on geolocation in the browser, some websites might be able to determine your approximate location.

On the home screen, click the Browser icon.

Press the key > Options.

In the Privacy & Security section, select the Enable Geolocation checkbox.

Press the key > Save.

When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website

checkbox, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser

options.

Browser security

About TLS

The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the

Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry

Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content

servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your

smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your

smartphone and the BlackBerry Enterprise Server.

Browser security options

If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.

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If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be

affected.

Option

Description

Permit SSL 3.0

Specify whether your browser accepts SSL connections. If you do not select this

option, your browser allows only TLS connections.

Permit Insecure Renegotiation

Encryption Strength

Specify whether your browser accepts connections to servers that allow

insecure renegotation. If you do not select this option, you might not be able to

access some websites.

Specify whether your browser only accepts and sends data that is encrypted

using 128-bit encryption. To accept and send only data that is encrypted using

128-bit encryption, change this field to Strong Only. To accept and send data

that is encrypted using 128-bit encryption or 56-bit encryption, change this field

to Allow Weak.

Digest Strength

Specify whether your browser accepts data with weak digest algorithms or

accepts only data with strong digest algorithms. The stronger the digest

algorithm is, the more secure your browsing experience is. To accept data with

weak digest algorithms, change this field to Allow Weak. To accept only data

with strong digest algorithms, change this field to Strong Only. To be prompted

to accept data with weak digest algorithms, change this field to Prompt.

Depending on the options that your administrator sets, you might not be able to

change this option.

Server Exceptions

View a list of servers that have certificate problems you have accepted. To stop

permitting a connection to a website with a certificate problem, highlight the

server exception. Press the

key > Delete.

Related information

Manage browser security, 171

Manage browser security

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > TLS.

Set the security options.

Press the

key > Save.

Related information

Browser security options, 170

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Browser

Add a trusted content server

If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content

servers to accelerate the authentication process when you are authenticating with a content server.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > TLS.

In the Proxy TLS section, highlight the Trusted Servers field.

Press the

key > Add Host.

Type the web address for the content server.

Click OK.

Press the

key > Save.

Add or change a website that is associated with a certificate

To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a

website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS

options. You can manually add or change a website that is associated with a certificate.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > TLS.

•

To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the

key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that

is associated with the website. Click OK.

•

To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item.

Press the

key > Edit. Change the certificate. Click OK.

Press the

key > Save.

Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry smartphone as the information

becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your

smartphone receives an update, a new browser push message might appear in the messages application or an icon on the

Home screen might change to indicate that new information is available. The web application might also push updated

information to your browser cache without notifying you. If information is pushed to your browser cache, the information is

available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that

use browser push automatically push updates to your smartphone, unless you turn off browser push.

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Browser

Your smartphone supports different types of browser push messages. Service loading messages and service indication

messages include updated information. Other browser push messages include messages that appear in your browser

cache.

Browser push options

Option

Description

Process MDS

Set whether your BlackBerry smartphone accepts browser push messages from the

BlackBerry Enterprise Server or the BlackBerry Internet Service.

MDS Hosts

Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server

instances or BlackBerry Internet Services.

Process SMSC

SMSC Hosts

Set whether your smartphone accepts push messages that are SMS-based.

Set which SMSC hosts your smartphone accepts browser push messages from. To accept

browser push messages from a specific SMSC host, type the phone number for the SMSC

host.

Process IP

IP Hosts

Set whether your smartphone accepts browser push messages that web applications send

through a WAP gateway.

Set which WAP gateways your smartphone accepts browser push messages from. To accept

browser push messages from a specific IP host, type the IP address for the WAP gateway.

Turn off browser push

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Browser Push.

Clear the Enable Push checkbox.

Press the

key > Save.

RSS feeds

For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the

Social Feeds icon. Press the

key > Help.

About RSS feeds

You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites.

You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application,

you can stay current with your social networks and view your RSS feeds in one location.

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Browser

Add an RSS feed from the browser

In the browser, on a webpage with an RSS feed, press the

Click Subscribe to RSS Feed.

key.

Select the checkbox beside each feed that you want to add.

Click Subscribe.

Click OK.

Troubleshooting: Browser

I can't open a new tab

You might not have enough available memory on your BlackBerry smartphone. Try the following actions:

•

Close a tab that you don't need.

Close other applications that don't need to be open.

Related information

Close an app so that it is not running in the background, 246

I receive a prompt to switch networks when I stream a

song or video

If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are

using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or

administrator.

To stop receiving this prompt, in the browser, press the

key > Options. In the General section, below Prompt

Before, clear the Switching to Carrier Network for Streaming Media checkbox.

I cannot play a song or video on a web page

Your BlackBerry smartphone might not support the size or file format of the song or video file.

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Browser

No browser is available on my smartphone

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry smartphone is connected to the wireless network.

Related information

Turn on, turn off, or check the status of a network connection, 258

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Calendar

How to: Calendar

Synchronizing calendar

About synchronization and reconciliation

The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data

(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email

application on your computer over the wireless network.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or

email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the

BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry

Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your

BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using

the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone

and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

Synchronize organizer data over the wireless network, 177

Synchronize organizer data over the wireless network

Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,

especially before you update any software. Maintaining a current backup file on your computer might allow you to recover

smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,

the organizer data on your computer takes precedence over the organizer data on your smartphone.

In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

If necessary, click a calendar or contact list.

key > Options.

Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.

For more information, see the Help in the BlackBerry Desktop Software.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of

the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data

synchronization, see the Help in the BlackBerry Desktop Software.

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Calendar

Calendar basics

Switch calendar views

You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display

all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,

meetings, and free time in a list.

On the home screen, click the Calendar icon.

Press the

key > View.

Click a view.

Go to a specific date in the calendar

On the home screen, click the Calendar icon.

Press the key.

•

To move to a specific date, click Go To Date.

To move to the current date, click Go To Today.

Schedule a meeting or an appointment

Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server

that supports this feature.

On the home screen, click the Calendar icon.

Press the key > New Appointment.

Type the meeting or appointment information.

To invite a participant to a meeting, press the

Do one of the following:

•

key > Invite Attendee. Click a participant.

•

To send the meeting invitation to the participants that you invited, press the

To save an appointment, press the key > Save.

key > Send.

Related information

I can't schedule appointments that span multiple days, 185

I can't set some fields when scheduling appointments, 185

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Calendar

Set an alarm in the calendar

You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not

change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the

Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.

On the home screen, click the Calendar icon.

Press the key > New Alarm.

Type the alarm information.

If you want the alarm to recur, change the Recurrence field.

Press the

key > Save.

Switch calendars

If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your

smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and

meetings in each calendar. For more information, contact your wireless service provider.

On the home screen, click the Calendar icon.

Press the

key > Select Calendar.

Click a calendar.

Meetings

Schedule a meeting or an appointment

Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server

that supports this feature.

On the home screen, click the Calendar icon.

Press the key > New Appointment.

Type the meeting or appointment information.

To invite a participant to a meeting, press the

Do one of the following:

•

key > Invite Attendee. Click a participant.

•

To send the meeting invitation to the participants that you invited, press the

To save an appointment, press the key > Save.

key > Send.

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Related information

I can't schedule appointments that span multiple days, 185

I can't set some fields when scheduling appointments, 185

Delete an appointment, meeting, or alarm

On the home screen, click the Calendar icon.

Highlight an appointment, meeting, or alarm.

Press the

key > Delete.

Respond to a meeting invitation

In a meeting invitation, press the

key.

Click Accept, Tentative, or Decline.

If you declined a delegated meeting invitation, do one of the following:

•

To decline the meeting, click Decline.

To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.

Do one of the following:

•

To send the response without adding comments, click Send Response.

•

To add a comment to your response, click Add Comments. Type a comment. Press the

key > Send.

Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is

deleted from the email application on your computer.

View your calendar when responding to a meeting

In a meeting invitation, press the

key > View Calendar.

To return to the meeting invitation, press the

key.

Check availability of meeting participants

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

You can only check availability of meeting participants in your organization.

In a meeting or meeting invitation, below the list of meeting participants, click View Availability.

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•

If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available

Time.

•

To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),

press the

key > Show Legend.

Change the list of participants for a meeting

Before you begin: To perform this task, you must be the meeting organizer.

In a meeting, in the Accepted or Declined field, highlight a contact.

Press the key.

Click Invite Attendee, Change Attendee, or Remove Attendee.

Press the key > Save.

Forward a meeting invitation

Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry

Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.

In a meeting or a meeting invitation, press the

key > Forward.

Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the

recipient's response.

Delegate a meeting invitation

Before you begin: To perform this task, you must be using IBM Lotus Notes and your email account must be associated

with a BlackBerry Enterprise Server that supports this feature.

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You

might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.

In a meeting invitation, press the

Click a contact.

key > Delegate.

•

To send the response without adding comments, click Send Response.

To add a comment to your response, click Add Comments. Type a comment. Press the

•

key > Send.

Send an email to a meeting organizer or to all meeting participants

In a meeting, meeting invitation, or meeting response, press the

key, and do one of the following:

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•

To email the meeting organizer, click Email Organizer.

To emaill all meeting participants, including the organizer, click Email All Attendees.

Calendar options

Change how the calendar is displayed

On the home screen, click the Calendar icon.

Press the key > Options > Calendar Display and Actions.

To change the default view, change the Initial View field.

To change the start and end time for days, change the Start Of Day field and End Of Day fields.

•

To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.

To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.

Press the

key > Save.

Change options for reminders

On the home screen, click the Calendar icon.

Press the key > Options > Calendar Display and Actions.

To change the snooze time for reminders, change the Snooze field.

To change the default reminder time for calendar entries, change the Default Reminder field.

key > Save.

•

Press the

Related information

I can't enter a conference call with the Join Now option, 186

Change options for multiple calendars

On the home screen, click the Calendar icon.

Press the

key > Options.

Click a calendar.

•

To change the color that is used for appointments from the calendar, change the Appointment Color field.

To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.

key > Save.

Press the

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Calendar

Change the default calendar

Changing the default calendar changes the email address that meeting invites are sent from.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Default Services.

Change the Calendar (CICAL) field.

Press the

key > Save.

Change how long your smartphone stores calendar entries

On the home screen, click the Calendar icon.

Press the

key > Options > Calendar Display and Actions.

Change the Keep Appointments field.

Press the

key > Save.

Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.

Show tasks in the calendar

On the home screen, click the Calendar icon.

Press the

key > Options > Calendar Display and Actions.

Select the Show Tasks checkbox.

Press the

key > Save.

Conference call meetings

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing

service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on

your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter

the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they

don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number,

you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 183

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User Guide

Calendar

Create a conference call meeting from your smartphone

Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can

create a conference call meeting on behalf of another person from your computer.

In a meeting, select the Conference call checkbox.

Type the information for the conference call.

Press the

key > Save.

Create a conference call meeting from your computer

Before you begin: To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the

meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the

email application on your computer.

You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the

conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with

the Join Now option, if their smartphone supports this feature.

In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number.

Do not include spaces.

Type a lowercase x. Do not include spaces before or after the x.

Type the participant access code. Type a space after the participant access code.

Type CCM: and the moderator conference call bridge number. Do not include spaces.

Type a lowercase x. Do not include spaces before or after the x.

Type the moderator access code. Type a space after the moderator access code.

Example

If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator

access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555#

CCM:18005555555x55551#, followed by a space.

Enter a conference call meeting

Do one of the following:

•

In a meeting notification, click Join Now.

•

In the calendar, highlight the meeting. Press the

key > Join Now.

Related information

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User Guide

Calendar

Save your conference call information

You can save your conference call information so that it is added to the conference call fields automatically when you

create a conference call meeting from your BlackBerry smartphone.

On the home screen, click the Calendar icon.

Press the key > Options > Conference Calling.

Type your conference call information.

Press the key > Save.

Troubleshooting: Calendar

I can't schedule appointments that span multiple days

If you use IBM Lotus Notes, you can't schedule appointments that span multiple days.

I can't set some fields when scheduling appointments

If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private

checkbox when you change a recurring appointment or meeting.

Some characters in calendar entries don't appear

correctly after synchronization

If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your

computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on

your computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

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Calendar

Synchronize organizer data over the wireless network, 177

I can't enter a conference call with the Join Now

option

The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry

smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information

correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join

Now option.

Try the following actions:

•

If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the

conference call bridge number and access code that appear in either the Location field or the Notes section.

If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits

before dialing an extension. From the home screen, press the

key. Press the

key > Options > Smart

Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value or

to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with

the Join Now option again.

Related information

Enter a conference call meeting, 184

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User Guide

Contacts

How to: Contacts

Contact basics

Add a contact

Do one of the following:

•

To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen,

click New Contact. Type the contact information. Press the key > Save.

To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press

•

the

key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the

key >

Save.

Related information

Add a contact to your SIM card, 187

Add a contact to your SIM card

In the contact list, press the

Press the key > New.

Type the contact information.

Press the key > Save.

key > SIM Phone Book.

Related information

Add a contact, 187

Copy contacts to and from SIM card

Do one of the following:

•

To copy contacts from your SIM card to your contact list, in the contact list, press the

Press the key > Copy All To Contacts.

key > SIM Phone Book.

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User Guide

Contacts

•

To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone

number .

•

Press the

key > Copy to SIM Phone Book. Press the

key > Save.

Create a custom contact field

Custom contact fields can store information that you want to remember about a contact, for example, you might want to

add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears

for all your contacts.

When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.

Click a field.

To change the name of the field, place the cursor in the field. Press the

Type a name for the field. Press the key on the keyboard.

Type the information that you want to add to the custom field.

Press the key > Save.

key > Change Field Name.

You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your

computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.

Add a pause or a wait to a phone number

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.

After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers

(pause) or prompts you to type them (wait).

After you type the main part of a phone number in a phone number field, press the

Click Add Pause or Add Wait.

key.

Type the additional numbers.

Press the

key > Save.

Change or delete a contact

Do one of the following:

•

To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the

Change the contact information. Press the key > Save.

To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar

key > Edit.

•

entry, highlight the information you want to add to a contact. Press the

key > Add to Contacts > Add to Existing

Contact. Click a contact. If necessary, add contact information. Press the

key > Save.

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Contacts

•

To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the

key > Delete.

Change or delete a SIM card contact

On the home screen, click the Contacts icon.

Press the key > SIM Phone Book.

Highlight a contact.

•

To change a SIM card contact, press the

key > Edit. Change the contact information. Press the

key

> Save.

•

To delete a SIM card contact, press the

To delete all SIM card contacts, press the

key > Delete.

key > Delete All.

Search for a contact

You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might

also be able to search for contacts in your organization's contact list.

On the home screen, click the Contacts icon.

•

To search for a contact in your contact list, type all or part of a contact's name.

To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's

name. Click OK.

Highlight a contact.

Press the key.

To view information for a contact, click View.

•

To add a contact from your organization's contact list to your contact list, click Add to Contacts.

To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.

To view the next 20 matches in your organization's contact list, click Get More Results.

To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.

To delete the search results after you have searched your organization's contact list, click Delete Lookup.

To start a new search when you are searching your organization's contact list, click Lookup.

Related information

Change how contact names appear in Remote Lookup results, 195

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

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Contacts

When you are composing a message, press the

Find and highlight a contact.

Press the key > Continue.

key > Attach > Contact.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

Add a contact picture for caller ID

On the home screen, click the Contacts icon.

Highlight a contact.

Press the

key > Edit.

key > Add Picture.

Find, highlight, and click a picture.

If necessary, move the crop box to the portion of the picture that you want to use.

Press the

key > Crop & Save.

key > Save.

Related information

My contact pictures keep changing, 197

Change or delete a contact picture

On the home screen, click the Contacts icon.

Highlight a contact.

Press the

key > Edit.

Highlight the contact picture.

•

To change the contact picture, press the

> Select Picture.

key > Replace Picture. Highlight a picture. Press the

> Delete Picture.

key

To delete the contact picture, press the

Press the

key > Save.

Related information

My contact pictures keep changing, 197

About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos

that appear based on categories.

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Contacts

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus

Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes

with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one

application are made in all applications.

Categorize a contact, task, or memo

When you are creating or changing a contact, task, or memo, press the

Select the checkbox beside a category.

key > Categories.

Press the

key > Save.

To remove a category from a contact, task, or memo, clear the checkbox beside the category.

Create a category for contacts, tasks, or memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.

On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.

Press the

key > Filter.

key > New.

Type a name for the category.

Press the key on the keyboard.

To delete a category, highlight the category. Press the

key > Delete.

Synchronizing contacts

About synchronization and reconciliation

The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data

(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email

application on your computer over the wireless network.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or

email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the

BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry

Desktop Software.

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Contacts

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize organizer data over the wireless network

Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,

especially before you update any software. Maintaining a current backup file on your computer might allow you to recover

smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,

the organizer data on your computer takes precedence over the organizer data on your smartphone.

In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

If necessary, click a calendar or contact list.

key > Options.

Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.

For more information, see the Help in the BlackBerry Desktop Software.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your

BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using

the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone

and in the email application on your computer.

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Contacts

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 177

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of

the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data

synchronization, see the Help in the BlackBerry Desktop Software.

Personal distribution lists

Create a personal distribution list

You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal

distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.

On the home screen, click the Contacts icon.

Press the key > New Group.

Type a name for the personal distribution list.

Press the

key > Add Member.

Click a contact.

To add another contact, repeat steps 4 to 5.

Press the key > Save Group.

Change or delete a personal distribution list

On the home screen, click the Contacts icon.

Highlight a personal distribution list.

Press the

key.

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Contacts

•

To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or

Delete Member. Press the key > Save Group.

To delete a personal distribution list, click Delete Group > Delete.

•

Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.

Multiple contact lists

About multiple contact lists

If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email

account on your smartphone. For example, if your smartphone is associated with a work email account and a personal

email account, you might be able to view your work contact list and your personal contact list on your smartphone. For

more information, contact your wireless service provider.

View a different contact list

On the home screen, click the Contacts icon.

Press the key > Select Contacts.

Click a contact list.

Change the default contact list

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Default Services.

Change the Contact List (SYNC) field.

Press the

key > Save.

Contact list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,

or passwords.

On the home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

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Contacts

If necessary, click General Options.

Clear the Confirm Delete checkbox.

Press the key > Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

On the home screen or in a folder, click the Options icon.

Click Typing and Input > Language.

Change the Global Name Display field.

Press the

key > Save.

View the number of contacts stored on your smartphone

On the home screen, click the Contacts icon.

Press the key > Options.

Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

Sort contacts or tasks

On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.

Press the key > Options.

If necessary, click General Options.

Change the Sort By field.

Press the

key > Save.

Change how contact names appear in Remote Lookup results

By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the

search results. You can choose to display a contact's first and last names instead.

On the home screen, click the Contacts icon.

Press the key > Options.

Click Contact Display and Actions.

Clear the Show Display Name checkbox.

Press the

key > Save.

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Contacts

Store SIM card contacts on your wireless service provider's contact

backup server

Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on

your wireless service provider's contact backup server. For more information, contact your wireless service provider.

Replace or merge contacts on your wireless service provider's contact

backup server

To perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have

backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM

card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts

that you have backed up on your wireless service provider's contact backup server.

Insert a new SIM card into your smartphone or switch your SIM card.

On the home screen, click the Contacts icon.

When prompted to sign up for contact backup service, select Yes.

•

To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact

backup server, click Delete.

•

To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact

backup server, click Do Not Delete.

Click Next.

Troubleshooting: Contacts

Contact list field data isn't appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.

For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and

synchronize it with the email application on your computer, because the birthday field is a date field in the email

application on your computer.

Related information

Create a custom contact field, 188

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Contacts

My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one

application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your

contact pictures are being replaced by other applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact

pictures.

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User Guide

Clock

How to: Clock

Set the date and time

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Set Time.

•

To get the date and time from the wireless network automatically, change the Update Time field to Automatic.

Note that you must be connected to the wireless network.

To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.

Change the time or date. Click OK.

Do any of the following:

•

To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time

Zone field to Prompt.

•

To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto

Update Time Zone field to On.

Press the

key > Save.

Related information

The time on my smartphone isn't correct, 202

Display a second time zone on the clock

You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in

your current location and the time in your home time zone.

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

Change the Home Time Zone field.

Press the key > Save.

Related information

The time on my smartphone isn't correct, 202

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Clock

Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

Change the Clock Face field, Stopwatch Face field or Timer Face field.

Press the key > Save.

Change what appears on the screen when your

smartphone is charging

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

Change the When Charging field.

Press the key > Save.

Turn on the alarm

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Set Alarm.

Slide your finger to highlight On or Weekdays.

Click OK.

At the top of the home screen, a clock indicator appears.

To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar

application.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

Set an alarm in the calendar, 179

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User Guide

Clock

Silence the alarm

•

If snooze is not turned on, click Dismiss.

•

If snooze is turned on, click Snooze.

Change alarm notification options

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.

Press the key > Save.

Set options for bedside clock mode

You can set which sounds or notifications are turned off when bedside clock mode is on.

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

In the Bedside Mode section, do any of the following:

•

To turn off the flashing LED notification, select the Disable LED checkbox.

To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone

calls or messages, select the Disable Radio checkbox.

•

To dim the screen, select the Dim Screen checkbox.

To use a different sound profile, change the Sound Profile field.

Press the

key > Save.

Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or

messages.

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Enter Bedside Mode.

To turn off bedside clock mode, press the

key.

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Clock

Use the stopwatch

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Stopwatch.

Click the start/stop icon.

•

To record lap times, click the lap icon.

To stop timing, click the start/stop icon again.

To send the results in a message, press the

•

key > Send Results. Click a message type.

Use the timer

On the home screen or in the Applications folder, click the Clock icon.

Press the

Set the time.

Click OK.

key > Timer.

key > Set Timer.

•

To start or stop the timer, click the start/stop icon.

To reset the timer, click the reset icon.

The timer continues to count down after you exit the Clock application.

Change timer notification options

On the home screen or in the Applications folder, click the Clock icon.

Press the key > Options.

In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.

Press the key > Save.

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Clock

Troubleshooting: Clock

The time on my smartphone isn't correct

1. On the home screen or in the Applications folder, click the Clock icon.

Press the

key > Set Time.

3. Try one of the following actions:

•

If the Update Time field is set to Automatic, press the

key > Update Time.

•

If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.

If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,

you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press

the

key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include

data services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise

Server, you might not be able update your time zone data. For more information, contact your administrator.

Related information

Display a second time zone on the clock, 198

Set the date and time, 198

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User Guide

Tasks and memos

Create a task or memo

You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the

calendar.

On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.

•

To create a task in the Calendar application, press the

details, such as the due date and recurrence.

key > New Task. Type the task title and fill in the

•

To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due

date and recurrence.

•

To create a memo, click New Memo. Type a title and the memo.

Press the

key > Save.

Send a task or memo

On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

Highlight a task or memo.

Press the

key > Forward As.

Click a message type.

Change or delete a task or memo

On the home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

•

To change the task or memo, click it. Change the task or memo information. Press the

To delete the task or memo, highlight it. Press the key > Delete.

key > Save.

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Tasks and memos

Change the status of a task

On the home screen or in the Applications folder, click the Tasks icon.

Highlight a task.

Press the

key.

•

To mark the task as complete, click Mark Completed.

•

To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the

Save.

key >

Hide completed tasks

On the home screen or in the Applications folder, click the Tasks icon.

Press the key > Hide Completed.

Show tasks in the calendar

On the home screen, click the Calendar icon.

Press the

key > Options > Calendar Display and Actions.

Select the Show Tasks checkbox.

Press the

key > Save.

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Tasks and memos

Synchronizing tasks and memos

About synchronization and reconciliation

The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data

(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email

application on your computer over the wireless network.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or

email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the

BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry

Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize organizer data over the wireless network

Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,

especially before you update any software. Maintaining a current backup file on your computer might allow you to recover

smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,

the organizer data on your computer takes precedence over the organizer data on your smartphone.

In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

If necessary, click a calendar or contact list.

key > Options.

Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.

For more information, see the Help in the BlackBerry Desktop Software.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

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User Guide

Tasks and memos

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your

BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using

the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone

and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 177

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of

the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data

synchronization, see the Help in the BlackBerry Desktop Software.

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User Guide

Tasks and memos

About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos

that appear based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus

Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes

with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one

application are made in all applications.

Categorize a contact, task, or memo

When you are creating or changing a contact, task, or memo, press the

Select the checkbox beside a category.

key > Categories.

Press the

key > Save.

To remove a category from a contact, task, or memo, clear the checkbox beside the category.

Create a category for contacts, tasks, or

memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.

On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.

Press the

key > Filter.

key > New.

Type a name for the category.

Press the key on the keyboard.

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Tasks and memos

To delete a category, highlight the category. Press the

key > Delete.

Turn off the prompt that appears before

you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos,

or passwords.

On the home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

If necessary, click General Options.

Clear the Confirm Delete checkbox.

Press the

key > Save.

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User Guide

Typing

How to: Typing

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock)

Alt mode

Multi-tap mode

Current input language

Typing basics

Copy and paste at a glance

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User Guide

Typing

Highlight, cut, copy, or paste text

To highlight the text, touch the beginning and the end of the text.

To adjust the highlighted text, slide the cursor frame.

Press the

key.

Click Cut or Copy.

Place the cursor where you want to insert the cut or copied text.

Press the

key > Paste.

Type a symbol

Do any of the following:

•

If you're using the full keyboard in landscape or portrait view, tap the

key. Tap the

key. Tap the symbol.

key. If necessary, to see more

If you're using the reduced keyboard with SureType technology turned on, tap the

symbols, continue tapping through the keys

If you're using the reduced keyboard with multi-tap turned on, tap the

continue tapping through the keys , and

, and

, until you find the symbol. Tap the symbol.

•

key. If necessary, to see more symbols,

, until you find the symbol. Tap the symbol.

Type a special character or letter with an accent

Press and hold a letter key.

In the pop-up menu that appears, tap the special character or the letter with an accent.

Hide the keyboard

Your BlackBerry smartphone shows the keyboard when you click a text field, and hides it when you click away from a text

field. You can hide the keyboard manually to display more content on the screen.

Do one of the following:

•

Press the

key > Hide Keyboard.

•

Touch the top of the keyboard and slide your finger quickly down the screen.

To show the keyboard again, press the

Related information

key > Show Keyboard.

Show or hide the keyboard hide bar, 220

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User Guide

Typing

Clear text from a field

In a field that you typed text into, press the

key > Clear Field.

Typing input methods

About typing input methods

The typing input method that you use determines how you type. For example, if you're using the predictive input method,

your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.

The language that you're typing in determines the typing input methods that are available. If you're typing in a language

that has multiple typing input methods, you can switch between typing input methods when you're typing. When you're

typing in certain fields such as password fields, your smartphone might automatically switch your typing input method.

About typing using different touch screen keyboard styles

When you need to type, your BlackBerry smartphone displays one of three keyboard styles automatically, based on the

field that you type in and the orientation of your smartphone.

If you're using your smartphone in landscape view, you can type using the full keyboard. If you're using your smartphone in

portrait view, you can switch between the full keyboard and the reduced keyboard which you can use with either the

SureType input method or the multi-tap input method. You can set one of these keyboard styles to be your default.

Change options for typing input methods

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Typing.

For a keyboard, click Advanced Style Options.

Change the options.

Press the

key > Save.

Change your typing style

You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Typing.

For a keyboard, do one of the following:

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User Guide

Typing

•

To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home

screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full.

•

To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.

To set your smartphone to type the first letter on a key when you press a key once and type the second letter on

the key when you press the key twice, change the Style field to Multitap. If the Multitap option doesn't appear, on

the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to

Reduced.

•

To set your smartphone to suggest spelling corrections as you type, change the Style field to Corrective. If the

Corrective option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard.

Change the Portrait Keyboard Type field to Full.

Press the

key > Save.

Related information

I have no Advanced Style Options, 218

Type text using the predictive input method

When you are typing text, do any of the following:

•

To select the highlighted suggestion and start typing a new word, press the

To select the highlighted suggestion and continue typing, click the word.

To ignore the suggestions, keep typing.

key on the keyboard.

•

Switch typing input methods when you're typing

Before you begin: To perform this task, you must be using your BlackBerry smartphone in portrait view.

You can switch between the full keyboard and the reduced keyboard, which you can use with either the SureType input

method or the multi-tap input method.

If necessary, while you're typing, press the

key > Enable Reduced Keyboard.

Press the key > Enable <typing input method>.

Related information

Type text using SureType technology, 212

Type text using multi-tap, 213

Type text using SureType technology

Before you begin: To perform this task, you must be using your BlackBerry smartphone in portrait view while using the

reduced keyboard with the SureType input method turned on.

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User Guide

Typing

If you're using the SureType input method, even though most keys have more than one letter, you only have to press the

letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to

type the entire word.

Press the letter key once for each letter in a word.

Do any of the following:

•

To select a word from the list that appears when you type and start typing a new word, highlight the word. Press

the key on the keyboard.

•

To select an item from the list that appears when you type and continue typing the same word, click the item.

•

To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the

screen.

•

To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate

letter that appears on the screen.

For example, to type run, you would press the R key once, the U key once, and so on until run appears in

the list. You would then highlight run and press the

key.

Type text using multi-tap

Before you begin: To perform this task, you must be using your BlackBerry smartphone in portrait view while using the

reduced keyboard with the multi-tap input method turned on.

If you're using the multi-tap input method, your smartphone doesn't display a list of suggested words. You must press a key

once to type the first letter on a key, and twice to type the second letter on the key.

Do any of the following:

•

To type the first letter on a key, press the letter key once.

To type the second letter on a key, press the letter key twice.

To type the third letter on a key, press the letter key three times.

To type the fourth letter on a key, press the letter key four times.

For example, to type run, you would press the R key three times, the U key twice, and the N key twice.

Find more information about typing in other languages

You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online.

Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.

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User Guide

Typing

Turn on or turn off trackpad sounds

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Trackpad Sensitivity.

Select or clear the Audible Roll checkbox.

Press the

key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity

level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a

sensitivity level of 20 the easiest to use.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Trackpad Sensitivity.

Change the Horizontal Sensitivity field and Vertical Sensitivity field.

Press the

key > Save.

Set the touch screen sensitivity

You can set how sensitive the screen is to your touch.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Touchscreen Sensitivity.

•

If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.

If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the

screen to open a pop-up menu, change the Hover Period field to a faster speed.

Press the

key > Save.

Set the cursor speed

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Change the Key Rate field.

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Typing

Press the

key > Save.

Custom dictionary

Add, change, or delete a word in the custom dictionary

You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check

spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that

you add to your custom dictionary are displayed in the list that appears when you type.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Custom Dictionary.

•

To add a word to the custom dictionary, press the

key on the keyboard.

key > New. Type a word or letter combination. Press the

key > Edit. Change the word. Press the key on

key > Delete.

•

To change a word in the custom dictionary, press the

the keyboard.

To delete a word from the custom dictionary, highlight the word. Press the

Stop adding items automatically to the custom dictionary

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Typing.

For a keyboard, click Advanced Style Options.

Clear the Typing checkbox.

Clear the Names checkbox.

Change the Email field to Off.

Press the

key > Save.

Word substitution

Depending on the display language that you use, this feature might not be supported.

About word substitution

Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text

that can be replaced with a word substitution entry, the text changes after you press the Space key.

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User Guide

Typing

Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word

substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for

abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.

Related information

Change or delete a word substitution entry, 216

Create a word substitution entry, 216

Undo a word substitution change

If the word substitution feature changes a word that you don't want to change, you can undo the change.

When you're typing, tap the

key twice.

Create a word substitution entry

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Word Substitution.

Press the

key > New.

In the Replace field, type the text to replace.

In the With field, do one of the following:

•

Type replacement text.

•

To insert a macro (for example, the current date or time), press the

key > Insert Macro.

Do one of the following:

•

To capitalize the entry exactly as you typed it, change the Using field to Specified Case.

To capitalize the entry according to the context, change the Using field to SmartCase.

In the Language field, change the language.

Press the key > Save.

Change or delete a word substitution entry

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Word Substitution.

Highlight a word substitution entry.

Press the

key.

•

To change the word substitution entry, click Edit. Change the entry. Press the

To delete the word substitution entry, click Delete.

key > Save.

•

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User Guide

Typing

Turn off word substitution

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Typing.

For a keyboard, click Advanced Style Options.

Clear the Spelling checkbox.

Press the

key > Save.

Spelling checker

You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,

French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish,

Swedish, or Turkish.

Stop displaying spelling suggestions in the list that appears when you

type

By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling

suggestions, when available, appear in bold in the list that appears when you type.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Typing.

For a keyboard, click Advanced Style Options.

Clear the Spelling checkbox.

Press the

key > Save.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling. For example, you

might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone

to check spelling automatically before you send an email.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Spell Check.

Change one or more options.

Press the

key > Save.

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User Guide

Typing

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the

Do any of the following:

To accept the suggested spelling, click a word in the list that appears.

To ignore the suggested spelling, press the key.

key > Check Spelling.

•

To ignore all instances of the suggested spelling, press the

To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

To stop checking spelling, press the

key > Cancel Spell Check.

Related information

I can't check spelling, 218

Troubleshooting: Typing

I can't check spelling

You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan,

Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese,

Romanian, Russian, Spanish, Swedish, and Turkish.

SureType technology doesn't recognize a word

Use the list that appears when you type to help you build words that SureType technology doesn't recognize. Press the

letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word

once. Highlight a letter combination. Click the screen. Continue typing the word.

I have no Advanced Style Options

If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.

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Typing

If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes

available again.

Related information

Change your typing style, 211

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User Guide

Keyboard

How to: Keyboard

Change the keyboard layout

You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can

attempt to set your keyboard layout automatically based on your location and wireless service provider.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Change the Virtual Keyboard Layout field.

Press the

key > Save.

Change the default keyboard for portrait view

You can set your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your

smartphone in portrait view.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Change the Portrait Keyboard Type field.

Press the

key > Save.

Show or hide the keyboard hide bar

By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change

your options to show or hide the bar.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Select or clear the Enable Virtual Keyboard Hide Bar checkbox.

Press the

key > Save.

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Keyboard

Related information

Hide the keyboard, 210

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme,

you might not be able to change the application that is assigned to a convenience key.

On the home screen or in a folder, click the Options icon.

Click Device > Convenience Key.

Change the Convenience Key Opens field.

Press the

key > Save.

Set the cursor speed

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Change the Key Rate field.

Press the

key > Save.

Turn on key tones

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

Select the Key Tone checkbox.

Press the

key > Save.

Show or hide key indicators

By default, when you tap a key on the touch screen keyboard, a dialog box briefly appears showing which key you tapped.

You can change when these dialog boxes appear.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Keyboard.

In the Show Key Indicator drop-down list, select a setting.

Press the

key > Save.

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User Guide

Keyboard

Turn on or turn off trackpad sounds

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Trackpad Sensitivity.

Select or clear the Audible Roll checkbox.

Press the

key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity

level; 20 is the least sensitive, while 100 is the most sensitive. When learning to use the smartphone, some users find a

sensitivity level of 20 the easiest to use.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Trackpad Sensitivity.

Change the Horizontal Sensitivity field and Vertical Sensitivity field.

Press the

key > Save.

Set the touch screen sensitivity

You can set how sensitive the screen is to your touch.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Touchscreen Sensitivity.

•

If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.

If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the

screen to open a pop-up menu, change the Hover Period field to a faster speed.

Press the

key > Save.

Troubleshooting: Keyboard

No application opens when I press a Convenience key

Try the following:

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Keyboard

•

If you haven't done so, assign an application to the key.

Verify that you didn't delete the application that you assigned to the key.

Related information

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User Guide

Language

How to: Language

About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display

language. For example, you might use your BlackBerry smartphone in French, but type messages in English.

When you set a typing input language, Word Substitution and other typing options change to the selected language.

Add a language to your smartphone

You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To

download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the

appropriate option for your computer.

Connect your smartphone to your computer and open the BlackBerry Desktop Software

For more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software.

Related information

I can't find a display language on my smartphone, 226

Delete a language from your smartphone

You can delete typing input or display languages that you don't use to increase the amount of storage space available on

your BlackBerry smartphone.

On the home screen, click the Setup icon.

Click Languages and Input Methods.

Under Manage Languages and Input Methods, select the languages you want to keep.

Click Update.

Any languages that you don't select are deleted from your smartphone.

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User Guide

Language

Change an input or display language

Before you begin: In order to change an input or display language, the language must already be installed on your

BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it

using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software .

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

For each field, in the drop-down list, click the language you want to use.

Press the

key > Save.

Use a shortcut for switching typing input languages

When you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have

set in the Input Language field.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

•

To switch the typing input language by holding the

Keys field to Alt-Enter.

key and pressing the

key, change the Shortcut

•

To switch the typing input language by holding the

key, change the

Shortcut Keys field to Shift-Space.

Press the

key > Save.

To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.

Use the language key to switch typing input languages

Before you begin:

You can use the language key to switch between the languages that you set in the Input Language field. You can use the

language key only if you have multiple languages set in the Input Language field.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

Select the Virtual Keyboard Language Key checkbox.

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User Guide

Language

To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key

is replaced by a key with the symbol most often used in your typing input language.

Change which languages appear when you switch

input languages

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

Beside Input Language, click Manage.

Select or clear the checkbox beside a language.

Click Save.

Troubleshooting: Language

Some characters don't appear correctly on my

smartphone

The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might

not support the characters. For more information, contact your wireless service provider or administrator.

I can't find a display language on my smartphone

If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a

language to your smartphone, you can use the BlackBerry Desktop Software.

Related information

Add a language to your smartphone, 224

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User Guide

Screen display

How to: Screen display

Use a picture as your smartphone wallpaper

On the home screen, click the Media icon > Pictures icon.

Browse to a picture.

Press the

key > Set As Wallpaper.

Related information

Use grayscale or reverse contrast for the screen display, 231

Set options for backlighting

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Do any of the following:

•

To change the brightness of the backlight for the screen, change the Backlight Brightness field.

To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone,

change the Backlight Timeout field.

•

To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.

Press the

key > Save.

Related information

The screen turns off, 43

Change the display font

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Change the font fields.

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User Guide

Screen display

Related information

Press the

key > Save.

Screen display, 227

Organizing applications on the Home screen

About organizing application icons

Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application

icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting

Show All Icons from the Home screen menu.

You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete

folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.

You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry

Device Software updates.

On the home screen or in a folder, do any of the following:

•

To see all your application icons, on the navigation bar, click All.

•

To hide an application icon, highlight the icon. Press the

you can hide the icon in all panels or in the current panel only.

key > Hide Icon. If the icon appears in other panels,

key > Unhide Icon.

•

To show all hidden application icons, press the

key > Show All Icons.

To stop hiding an application icon, highlight the icon. Press the

•

To hide the

icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press

key > Hide.

the

•

To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.

Press the key > Show All.

Related information

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Screen display

Move an application icon

On the Home screen or in an application folder, highlight an application icon.

Press the key.

•

To move the application icon to a different location on the Home screen, click Move. Click the new location.

To move the application icon into an application folder, click Move To Folder. Click an application folder.

To move the application icon out of an application folder, click Move To Folder. Click Home or an application

folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

On the home screen, press the

key > Options.

Change the Downloads Folder field.

Press the

key > Save.

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

•

To add a folder, press the

key > Add Folder. Type a name for the folder. Click Add.

To rename a folder, highlight a folder. Press the

To delete a folder, highlight a folder. Press the

key > Edit Folder. Type a name for the folder. Click Save.

key > Delete.

Add a message that appears when your smartphone is

locked

On the home screen or in a folder, click the Options icon.

Click Display > Message on Lock Screen.

Type the text that you want to appear on the screen when your smartphone is locked.

Press the

key > Save.

Related information

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User Guide

Screen display

Set the touch screen sensitivity

You can set how sensitive the screen is to your touch.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Touchscreen Sensitivity.

•

If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.

If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the

screen to open a pop-up menu, change the Hover Period field to a faster speed.

Press the

key > Save.

Turn off pop-up menus

You can stop pop-up menus from appearing when you touch and hold your finger on the screen.

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Touchscreen Sensitivity.

Clear the Open Pop-up Menu on Touch-hold checkbox.

Press the

key > Save.

Turn on flashing LED notification for wireless coverage

You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Select the LED Coverage Indicator checkbox.

Press the

key > Save.

When your smartphone is connected to the wireless network, the LED flashes green.

To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.

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Screen display

Use grayscale or reverse contrast for the screen

display

On the home screen or in a folder, click the Options icon.

Click Accessibility.

•

To use grayscale for the screen display, change the Color Contrast field to Greyscale.

To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.

Press the

key > Save.

Themes

About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that

changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your

smartphone. You might also be able to download themes from the BlackBerry App World.

Change themes

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

In the Theme section, click a theme.

Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

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User Guide

Screen display

Troubleshooting: Screen display

My display changed

Depending on your theme, display options such as icons, fonts, and your home screen background might change when you

switch themes.

No application opens when I press a Convenience key

Try the following:

•

If you haven't done so, assign an application to the key.

Verify that you didn't delete the application that you assigned to the key.

Related information

Close an app so that it is not running in the background, 246

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You

can change the length of time that the backlight stays on when you aren't touching your smartphone.

Related information

Set options for backlighting, 227

A pop-up menu appears when I touch the screen

When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick

way to select common menu items.

You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up

menus appear.

Related information

Turn off pop-up menus, 230

Set the touch screen sensitivity, 214

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User Guide

GPS technology

Depending on your wireless service provider, this feature might not be supported.

How to: GPS technology

Depending on your wireless service provider, this feature might not be supported.

Turn off location aiding or location data

Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS

technology, but because these features use the wireless network, your data service charges might be increased. To avoid

these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your

GPS location. For more information about data service charges, contact your wireless service provider.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

•

To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.

To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled

While Roaming.

•

To turn off location data, in the Location Data section, change the Setting field to Disabled.

To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While

Roaming.

Press the

key > Save.

Turn on GPS technology

Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be

supported.

Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

Change the Location Services field to Location On.

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GPS technology

Press the

key > Save.

To turn off GPS technology, change the Location Services field to Location Off.

Set the GPS receiver that you use to track your

movement

Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry

smartphone with a Bluetooth enabled GPS receiver.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

Change the GPS Data Source field.

Press the

key > Save.

Prevent others from tracking your location

If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your

BlackBerry smartphone. For more information, contact your administrator.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

Change the Location Services field to Location Off.

Press the

key > Save.

Get your GPS location

Before you begin: Depending on your wireless service provider and wireless network, this feature might not be supported.

Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to

perform this task.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

Press the

key > Refresh Location.

The longitude and latitude coordinates for your current location appear.

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User Guide

GPS technology

Troubleshooting: GPS technology

Depending on your wireless service provider, this feature might not be supported.

I can't use GPS technology

Depending on your wireless service provider, this feature might not be supported.

If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,

move close to a window.

If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is

turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS

location.

If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to

your smartphone that turns off GPS technology. For more information, contact your adminstrator.

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User Guide

Compass

How to: Compass

About the compass

Depending on your wireless service provider, this feature might not be supported. You can only use the Compass

application in portrait view.

You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.

You can also use the Compass application with location-based applications, such as the Maps application that might be

preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in

relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface

or hold it horizontally.

View location on a map from the compass

You can view the compass and your location on a map at the same time.

On the home screen or in the Applications folder, click the Compass icon.

Press the key > Location on Map.

To return to the Compass application, press the

key > Close.

Navigate to a destination

Before you begin:

In order to perform this task, GPS technology must be turned on.

You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you

are in an area with no roads or if you are walking to your destination.

On the home screen or in the Applications folder, click the Compass icon.

Press the key > Set Destination.

To find your destination on the map, place the cursor on the map.

•

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User Guide

Compass

•

To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates.

Tap the destination.

To search for a point of interest, such as a business or landmark, in the Search field, type the information for the

point of interest. Tap the destination.

The compass displays the direction of the destination.

To clear the destination from the compass, press the

key > Clear Destination.

Calibrate the compass manually

When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more

accurate compass reading.

On the home screen or in the Applications folder, click the Compass icon.

Press the key > Calibration.

Flip and tilt your BlackBerry smartphone until it vibrates.

Change options for the compass

On the home screen or in the Applications folder, click the Compass icon.

Press the key > Options.

•

To change the way latitude and longitude coordinates are displayed, change the Location LAT/LON display

format field.

To change where the compass points, change the Magnet/True North field.

Press the

key > Save.

I'm not receiving an accurate reading from the

compass

Try the following actions:

•

If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets.

If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.

To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in

a vehicle or insert your smartphone in a holster.

Related information

Calibrate the compass manually, 237

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User Guide

Maps

How to: Maps

Map basics

Get directions

On the home screen, click the Maps icon.

Press the key > Get Directions.

Do one of the following to specify a starting location:

•

To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a

Bluetooth enabled GPS receiver, set the Start field to My Location.

To specify the location that you're currently viewing on a map, set the Start field to Use center of map. If you're

viewing a favorite location, click the location address.

To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the

location on the map.

•

To specify a location or contact, set the Start field to Find Location. In the Find a store, café, etc. field, type the

information for the location or contact. Press the

To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field,

type the address. Press the key. Click the location.

To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.

key. Click a location or contact.

•

Repeat step 3 to specify an ending location.

To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox

beside one or more route options. Click OK.

Click Search.

•

To view your route on a map, press the

To reverse the list of directions, press the

key > View on Map.

key > Reverse Directions.

Clear a map

When you clear a map, any route information displayed on the map no longer appears.

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Maps

On the home screen, click the Maps icon.

On a map, press the > Clear Map.

View an address on a map using a link

When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications

or the MemoPad, your smartphone underlines the address.

Highlight an underlined address.

Press the key > View on Map.

Send a location

You can send a location as a message, for example, in an email or instant message. The message that you send includes a

link to the location so that the recipient can view the location on a map.

Do one of the following:

•

To send a location you are viewing on a map, press the

To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press

the key.

key.

Click Send Location.

Click a message type.

Copy a location

Do one of the following:

•

To copy a location you are viewing on a map, press the

To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press

the key.

Click Copy Location.

key.

•

To paste the location, press the

key > Paste.

Zoom in to or out from a map

On the home screen, click the Maps icon.

If your smartphone is in pan mode, press the

Do one of the following:

key > Zoom Mode.

•

To zoom in, on the screen, slide your fingers together.

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User Guide

Maps

•

To zoom to a point on a map, press the

key > Zoom to Point.

•

To zoom out, on the screen, slide your fingers apart.

Pan a map

On the home screen, click the Maps icon.

If your smartphone is in zoom mode, press the

On the screen, swipe in any direction.

key > Pan Mode.

Map favorites

Add a location to your list of favorites

On the home screen, click the Maps icon.

View a location on a map.

Press the

key > Add as Favorite > OK.

To view the list of your favorite locations, press the

key > Favorites.

View your favorite locations on a map

You can view all of your favorite locations on a map or you can pick and choose which favorite locations are displayed.

On the home screen, click the Maps icon.

Press the key > Favorites.

Do one of the following:

•

To show all favorite locations, select the Show All Favorites on the Map checkbox.

To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the

favorite locations that you don't want to appear.

Press the

key.

Change the information for a location in your list of favorites

On the home screen, click the Maps icon.

Press the key > Favorites.

Highlight a location.

Press the key > Edit Favorite.

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User Guide

Maps

Do any of the following:

•

In the Label field, type a new name for the location.

In the Description field, type a description of the location.

Click OK.

Delete a location from your list of favorites

On the home screen, click the Maps icon.

Press the key > Favorites.

Highlight a location.

Press the

key > Remove as Favorite.

Click Yes.

Promotions and coupons

Find promotions near you

You can use the Maps application to find the locations of available promotions.

On the home screen, click the Maps icon.

Tap the icon.

Do one of the following:

•

To sort promotions by distance from your current location, select Sort from my location.

To sort promotions by distance on the map you're vieweing, select Sort from map center.

To view the location of the deals on the map, select View All on Map.

To remove promotion markers from a map, press the

key > Clear Map.

Depending on your wireless service provider, this feature might not be available.

View a coupon or a Groupon offer

If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a

Groupon account, you can log in from the Maps application.

On the home screen, click the Maps icon.

Tap the icon.

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User Guide

Maps

Select a promotion.

Select Show Coupon.

View more promotion details

On the home screen, click the Maps icon.

Tap the icon.

Do any of the following:

•

To view the promotion location, select Map.

To view directions to the promotion location, select Route, confirm the Start and End locations, and select

Search.

•

To view the related website, select Web.

To call the business, select Call.

Personalize: Maps

Change the units of measure for maps

On a map, press the

key > Options.

Click Set Global Map Services.

Change the System of Measurement field.

Press the

key > Save.

Change the font settings for maps

If you change the font settings for maps, your font settings for all other applications do not change.

On a map, press the

key > Options.

Click Set Global Map Services.

Perform any of the following actions:

•

Change the Default Font Family field.

Change the Minimum Font Size field.

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Maps

Press the

key > Save.

Change the display language for maps

If you change your display language for maps, the display language settings for all other applications do not change.

On a map, press the

key > Options.

Click Set Global Map Services.

Do one of the following:

•

To view text on maps only in English, change the Map Display Language field to English.

To view text on maps in the language of the location you are viewing, change the Map Display Language field to

International.

Press the

key > Save.

Keep backlighting on when you track your movement

By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map

options so that backlighting remains on when you track your movement unless the battery power level drops below a

specified percentage.

On the home screen, click the Maps icon.

Press the key > Options.

Change the Backlight Timeout When Battery Level field.

Press the key > Save.

Related information

Set options for backlighting, 227

Set the GPS receiver that you use to track your

movement

Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry

smartphone with a Bluetooth enabled GPS receiver.

On the home screen or in a folder, click the Options icon.

Click Device > Location Settings.

Change the GPS Data Source field.

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Maps

Press the

key > Save.

Troubleshooting: Maps

I can't use GPS technology

Depending on your wireless service provider, this feature might not be supported.

If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors,

move close to a window.

If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is

turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS

location.

If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to

your smartphone that turns off GPS technology. For more information, contact your adminstrator.

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User Guide

Applications

How to: Applications

About multitasking

Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a

call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts

application to look up a contact. While you are playing a song, you might want to switch to the Messages application to

reply to a message.

There are also shortcuts for most applications that can help you to perform common tasks quickly.

Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To

optimize the performance of your smartphone, try to close applications when you are finished with them.

Related information

Tips and shortcuts, 46

Keep an application running in the background and switch to another application, 245

Keep an application running in the background and

switch to another application

•

To switch to another application, press and hold the

key until the application switcher appears. Click an

application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the

application icon that you are looking for.

•

To return to the Home screen if you are not on a call, press the

key.

key until the application switcher appears.

To return to the Home screen if you are on call, press and hold the

Click the Home icon.

Note: If you press the

key while you are on a call, you will end the call even if you have switched to another

application.

Related information

Close an app so that it is not running in the background, 246

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Applications

About multitasking, 245

Close an app so that it is not running in the

background

To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.

To see which applications are running, press and hold the

Click an application icon.

key until the application switcher appears.

In the app, do one of the following:

•

Press the

key > Close.

key. If necessary, continue to press the

key until the home screen appears.

Related information

Keep an application running in the background and switch to another application, 245

About multitasking, 245

Require your smartphone password before adding an

app

Before you begin: To perform this task, you must have set a BlackBerry smartphone password.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

Select the Prompt on Application Install check box.

Press the

key > Save.

Related information

About downloading apps with the BlackBerry App World, 29

View properties for an application

On the home screen or in a folder, click the Options icon.

Click Device > Application Management.

Click an application.

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Applications

Delete an application

If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some

applications. For more information, contact your administrator.

On the Home screen or in a folder, highlight an application icon.

Press the key > Delete.

View the size of an application database

On the home screen or in a folder, click the Options icon.

Click Device > Device and Status Information.

Press the

key > Database Sizes.

Troubleshooting: Applications

I can't add, update, or return to the previous version of

an app

If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update

smartphone apps. For more information, contact your administrator.

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that your smartphone has enough storage space to add or update the app.

I deleted an app that I want back

If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone.

Try one of the following:

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Applications

•

If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App

World icon. Press the key > Help.

•

If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the

Help in the BlackBerry Desktop Software.

If you downloaded the app from your wireless service provider or a third-party organization, for more information about

restoring the app, contact your wireless service provider or the third-party organization.

Error messages: BlackBerry Device Software

"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."

Error message and cause

Possible solution

Error 101: Application error

Try the following actions:

Error 102: Java file error

•

Reset your BlackBerry smartphone.

If the error message still appears after you reset your smartphone, reload

your BlackBerry Device Software. The reload process deletes your

smartphone data.

Error 106: Graphics system error

Error 205: Security service error

Error 502: Process terminated error

Error 503: Data corruption issue

Error 504: Data corruption issue

Error 505: BlackBerry Device Software

update error

Error 507: Application file error

Error 508: Invalid object found

Error 512: System error

Error 523: BlackBerry Device Software

error

Error 525: System error

Error 526: Critical object missing

Error 527: Critical object missing

Error 529: File system corruption

Error 532: Application error

Error 543: Incompatible file system

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Applications

Error message and cause

Possible solution

Error 552: Insufficient storage space

available during startup

Error 561: Application error

Error 602: Application error

Error 603: Application error

Error 200: BlackBerry Device Software Try the following actions:

error

•

Reset your smartphone.

Error 545: Incompatible file system

If the error message still appears after you reset your smartphone, reload

your BlackBerry Device Software. The reload process deletes your

smartphone data.

•

If the error message still appears after you reload your BlackBerry Device

Software, contact your wireless service provider.

Error 203: Application process

Reset your smartphone.

terminated

Error 501: Memory corruption

Contact your wireless service provider.

Error 517: Hardware/software conflict

Error 547: Hardware or system issue

Error 513: User attempted to reset the When this error occurs, all of your smartphone data is deleted to prevent

smartphone after exceeding the

maximum number of permitted

password attempts

unauthorized access to your information.

If your email account uses a BlackBerry Enterprise Server, your administrator

might be able to change options that will minimize the chance of this error

message appearing again. For more information, contact your administrator.

Try the following actions:

•

Reload your BlackBerry Device Software. The reload process deletes your

smartphone data.

If the error message still appears after you reload your BlackBerry Device

Software, contact your wireless service provider.

Error 576: IT policy issue

Contact your administrator.

Related information

BlackBerry Device Software, 253

Getting started: Security,

Reset your smartphone, 303

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User Guide

Applications

Reload the BlackBerry Device Software using the BlackBerry Desktop

Software

Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the

BlackBerry Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload

the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to

resolve a technical issue, such as an application error.

Connect your smartphone to your computer.

Open the BlackBerry Desktop Software.

In the BlackBerry Desktop Software, click Update.

To download the most recent version of your BlackBerry Device Software, click Get update.

Do any of the following:

•

To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This

backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your

smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.

•

To encrypt your backup data, click Encrypt backup file.

If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the

Email me when new versions are available checkbox.

Click Install update.

Related information

About updating the BlackBerry Device Software, 253

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BlackBerry ID

How to: BlackBerry ID

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry

ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports

BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront

and keep apps you downloaded when you switch smartphones.

You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry

smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new

tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the

same BlackBerry ID.

If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that

supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.

Related information

Create a BlackBerry ID

When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use

an email address that you added to your smartphone.

Do one of the following:

•

From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.

When you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7, click Create a

BlackBerry ID.

Complete the instructions on the screen.

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BlackBerry ID

Change your BlackBerry ID information

You can change your display name, security question and answer, and password. You can change your BlackBerry ID

information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also

change your information from inside an app that uses BlackBerry ID.

Do one of the following:

•

From a computer, visit www.blackberry.com/blackberryid.

On the home screen of your BlackBerry smartphone, click Options > Device > BlackBerry ID.

Complete the instructions on the screen.

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BlackBerry Device Software

How to: BlackBerry Device Software

About updating the BlackBerry Device Software

You might want to update your BlackBerry Device Software to access new applications and features or to resolve a

technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of

update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use

your smartphone or make emergency calls when the update is in progress.

Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the

wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone

over the wireless network, extra fees might apply depending on wireless service provider.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Update the BlackBerry Device Software

You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the

software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery

while the update is in progress.

If encryption is turned on, you might need to type your password at various times during the installation process.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Do one of the following:

To update your software over the wireless network, on the home screen, click the

the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates.

•

icon. If you don't have

•

To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry

Desktop Software. Connect your smartphone to your computer.

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BlackBerry Device Software

•

To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for

Updates. Connect your smartphone to your computer.

Complete the instructions on the screen.

If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored

on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the

key > View Result. Press the

key > Delete Downgrade Data.

Related information

About backing up and restoring smartphone data, 176

I can't update the BlackBerry Device Software over the wireless network, 255

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 255

BlackBerry Device Software, 253

Downgrade or return to the previous version of the

BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this

task.

On the home screen or in a folder, click the Options icon.

Click Device > Software Updates.

•

If you recently updated your BlackBerry Device Software, to return to the previous software version, press the

key > View Result > Downgrade.

•

To downgrade to an earlier software version, scroll to a software version that the

icon appears beside. Click

Perform Downgrade. Follow the instructions on the screen.

Find your smartphone model number and version of

the BlackBerry Device Software

Do one of the following:

•

On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.

If supported by your input language, in a message or memo, type myver followed by a space.

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BlackBerry Device Software

Troubleshooting: BlackBerry Device

Software

I can't update the BlackBerry Device Software over

the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your

BlackBerry Device Software over the wireless network.

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to a wireless network.

Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your

wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more

information, contact your wireless service provider.

•

Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless

service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when

there is a greater volume of network traffic.

•

Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software

from the website.

If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for

BlackBerry Device Software updates. Your administrator might not allow you to update your software over the wireless

network, or might allow you to update only to a specific version.

My smartphone doesn't have enough available storage

space to update the BlackBerry Device Software

Try the following actions:

•

Delete display languages, themes, or third-party applications that you don't use.

Delete messages and calendar entries that you don't need.

Delete browsing information.

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BlackBerry Device Software

My smartphone responds slowly or freezes

Try the following actions:

•

Close unused applications.

Free some of your application storage.

Update your BlackBerry Device Software.

Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that

came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide

for your smartphone.

Related information

Tips: Freeing space to optimize your smartphone's performance, 50

View the amount of available storage space on your smartphone, 311

Close an app so that it is not running in the background, 246

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User Guide

Manage Connections

Mobile network

How to: Mobile network

Manage Connections at a glance

Check which wireless networks your smartphone connects to

The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to

connect to those networks. For more information about the wireless networks that your smartphone connects to, see the

Safety and Product Information booklet for your smartphone.

On the home screen or in a folder, click the Options icon.

Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the

brackets after your smartphone model.

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Turn on, turn off, or check the status of a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on a network connection, select the checkbox beside a connection type.

To turn off a network connection, clear the checkbox beside a connection type.

To turn on the network connections that were turned on previously, click Restore Connections.

To check the status of a network connection, click Service Status.

Related information

Turn on or turn off data service or set roaming options, 259

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on airplane mode, click All Off.

To turn off airplane mode, click Restore Connections.

Related information

Turn on, turn off, or check the status of a network connection, 258

Roaming

About roaming and international roaming

In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel

outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you

can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.

If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming

services before you can roam.

If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might

need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number

stays the same when you travel internationally.

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Manage Connections

For more information about roaming and roaming fees, contact your wireless service provider.

Switch wireless networks manually

Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your

BlackBerry smartphone must be connected to a GSM or UMTS network.

Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Change the Network Selection Mode field to Manual.

Click a wireless network.

Press the

key > Close.

To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to

Automatic.

Related information

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text

messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text

messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent

you from receiving additional roaming charges. For more information, contact your wireless service provider.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Do one of the following:

•

To turn on or turn off data service, change the Data Services field.

To turn on or turn off data service when roaming, change the While Roaming field.

To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming

field to Prompt.

Press the

key > Close.

Related information

Data service unavailable, 263

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Manage Connections

Preferred wireless network list

About the preferred wireless network list

Your wireless service provider might have agreements with other wireless service providers that permit you to use their

services when you are traveling. You can use the preferred wireless network list to control the order in which your

BlackBerry smartphone uses these other wireless networks.

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your

preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no

wireless network on the list is available, your smartphone is designed to connect to another available wireless network

automatically.

Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service

provider.

Add a wireless network to the preferred wireless network list

Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Press the

key > My Preferred Network List.

key > Add Network.

•

To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click

Select Network.

To scan for a wireless network that is already known to your smartphone, click Select From Known Networks.

Click a wireless network. Click Select Network.

To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.

Press the

key > Close.

Delete a wireless network from the preferred wireless network list

Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Press the

Highlight a wireless network.

Press the key > Delete.

key > My Preferred Network List.

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Manage Connections

Press the

key > Close.

Change the order of preferred networks

Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks

based on the order that they appear in the preferred network list.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Press the

Highlight a wireless network.

Press the key > Move.

Click the new location.

Press the key > Close.

key > My Preferred Network List.

Change the connection speed for the wireless network

A faster connection speed requires more battery power.

Depending on your wireless service provider, you might not be able to change the connection speed for the wireless

network.

On the home screen, click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Change the Network Mode field.

Press the

key > Close.

Related information

About emergency calls and Emergency Callback Mode, 60

Turn on flashing LED notification for wireless coverage

You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network.

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Select the LED Coverage Indicator checkbox.

Press the

key > Save.

When your smartphone is connected to the wireless network, the LED flashes green.

To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.

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Manage Connections

Wireless coverage indicators

Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using

your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service

provider.

Indicator

Description

Provides information about the strength of the wireless signal. Three or more

bars indicate a strong signal. A reduced signal display might indicate increased

power output from your smartphone as it attempts to connect to a weak signal.

, 4G

, H+

, EDGE, GPRS, You're connected to a mobile network and you can access features such as

email messaging and Internet browsing. If you don't see one of the indicators,

you might be in an area of reduced wireless coverage where some features

aren't available (you might only be able to make a phone call or send and

receive text messages).

NXTL, MIKE, or NTWK

You can call only emergency numbers.

You're in an area of no wireless coverage.

The connection to the mobile network is turned off.

You're connected to a Wi-Fi network and you can access BlackBerry services

such as email messaging and Internet browsing over the Wi-Fi connection.

Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,

or you're connected to a Wi-Fi network, but you can't access BlackBerry

services such as email messaging and Internet browsing over the Wi-Fi

connection.

Your Bluetooth connection is turned on, and you're connected to a Bluetooth

enabled device.

Your Bluetooth connection is turned on, but you're not connected to a

Bluetooth enabled device.

Your NFC connection is turned on.

Related information

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Manage Connections

Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following actions:

•

If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.

If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify

that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

•

Verify that you turned on the connection to the wireless network.

Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,

your smartphone remains connected to that wireless network until you select your wireless service provider's network

again.

•

If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports

the connection speed.

If you have a Wi-Fi enabled smartphone and your wireless service provider supports Wi-Fi, verify that your connection

preference isn't set to Wi-Fi Only.

Related information

Turn on or turn off data service or set roaming options, 259

Switch wireless networks manually, 259

Turn on, turn off, or check the status of a network connection, 258

Error messages

Data service unavailable

Description

This message appears when you don't have access to data services on your BlackBerry smartphone.

Possible solutions

Try the following actions:

•

Verify that you're in a wireless coverage area.

Verify that the data service on your smartphone is turned on.

If you're roaming, verify that you can access data services while you roam.

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Manage Connections

Related information

Turn on or turn off data service or set roaming options, 259

Wi-Fi technology

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

How to: Wi-Fi technology

Check which wireless networks your smartphone connects to

The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to

connect to those networks. For more information about the wireless networks that your smartphone connects to, see the

Safety and Product Information booklet for your smartphone.

On the home screen or in a folder, click the Options icon.

Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the

brackets after your smartphone model.

Turn on, turn off, or check the status of a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on a network connection, select the checkbox beside a connection type.

To turn off a network connection, clear the checkbox beside a connection type.

To turn on the network connections that were turned on previously, click Restore Connections.

To check the status of a network connection, click Service Status.

Related information

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Manage Connections

Connect to a Wi-Fi network

About connecting to a Wi-Fi network

Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive

email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are

associated with using your mobile network, and, in many cases, the connection speed is faster.

Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless

service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have

an application on your smartphone, you might have to set up your own account online and log in manually.

If you have an access point or router that supports , you can connect to it using Wi-Fi Protected Setup.

When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are

within range of that network, your smartphone connects to it automatically.

Connect to a Wi-Fi network

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network.

If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show

Open networks only checkbox.

Click the Wi-Fi network that you want to connect to.

If the Wi-Fi network requires authentication, type the password for the network.

The name of the Wi-Fi network appears at the top of the home screen.

Related information

Connect to a Wi-Fi network using Wi-Fi Protected Setup

If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network

without entering a long password.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network > Other Ways to Connect > Wi-Fi Protected Setup (WPS).

•

To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your

router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.

•

To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a

PIN. On the administration screen for your router or access point, type the PIN.

Connect to a Wi-Fi network manually

If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.

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Manage Connections

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.

In the SSID field, type the name of the Wi-Fi network.

Click Next.

In the Security Type field, click the Wi-Fi network security type and provide any requested information.

Click Save and Connect.

Related information

Options for saved Wi-Fi networks, 267

About emergency calls and Emergency Callback Mode, 60

Saved Wi-Fi networks

Change, move, or delete a saved Wi-Fi network

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network > Saved Wi-Fi Networks.

Highlight a saved Wi-Fi network.

Press the

key.

•

To change options for the saved network, click Edit. Change the options. Click Save.

To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved

networks, click Move. Click a new location.

•

To delete the saved network, click Delete.

Related information

Options for saved Wi-Fi networks, 267

Prevent your smartphone from connecting to a saved Wi-Fi network

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network > Saved Wi-Fi Networks.

Highlight a saved Wi-Fi network.

Press the

key > Disable.

Turn on or turn off the prompt that appears for hotspots

By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a

hotspot. If you turn off these prompts, you can turn them on again.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Wi-Fi Network.

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Manage Connections

Press the

key > Options.

•

To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby

checkbox.

•

To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby

checkbox.

Press the

key > Save.

Options for saved Wi-Fi networks

Common options

Option

Description

Name

Type a display name for the Wi-Fi network.

Type the Wi-Fi network name.

SSID

Security Type

Band type

SSID broadcasted

Set the security type that the Wi-Fi network supports.

Set the Wi-Fi network type. If you don't know the network type, don't change this field.

Set whether the Wi-Fi network broadcasts its SSID.

Automatically obtain Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS

IP address and DNS

settings, and a gateway address from the Wi-Fi network.

Allow inter-access

point handover

Set whether your smartphone remains connected to the Wi-Fi network when you move between

wireless access points.

VPN profile

If necessary, set a VPN profile to use with the saved Wi-Fi network.

Type the IP address for your smartphone.

IP Address

Subnet mask

Primary DNS

Secondary DNS

Type the subnet mask for the wireless access point that your smartphone should connect to.

Type the primary DNS that your smartphone should connect to.

Type the secondary DNS that your smartphone should connect to.

Type the default gateway IP address that your smartphone should connect to.

Default gateway

address

Domain suffix

Type the domain that your smartphone uses to resolve host names into IP addresses.

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Manage Connections

WEP options

These options appear if you choose the WEP security type.

Option

Description

Select WEP key

WEP key

Set the type of WEP key for the Wi-Fi network.

Type the WEP key for the Wi-Fi network in hexadecimal format.

WPA/WPA2 Personal options

These options appear if you choose the WPA/WPA2 Personal security type.

Option

Description

If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.

Passphrase

WPA/WPA2 Enterprise options

These options appear if you choose the WPA/WPA2 Enterprise security type.

Option

Description

Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.

Username

Password

If necessary, type the user name that you use to connect to the Wi-Fi network.

If necessary, type the password that you use to connect to the Wi-Fi network.

CA certificate

Set the root certificate that your smartphone should use to verify that it's connecting to the

correct Wi-Fi network.

Client certificate

Inner link security

Set the authentication certificate that your smartphone should use to connect to the Wi-Fi

network.

If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication

method.

Token

Set whether you use a hardware token to connect to the Wi-Fi network.

Server subject

If necessary, type the server subject name that your smartphone should use to verify that it's

connecting to the correct Wi-Fi network.

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Option

Description

Server SAN

If necessary, type the server SAN that your smartphone should use to verify that it's connecting to

the correct Wi-Fi network.

Install a root certificate on your smartphone

You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.

You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the

root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry

Desktop Software, or contact your administrator.

Wi-Fi calling

About Wi-Fi calling

If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls

over the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi

connection to the Internet, even if you have limited or no mobile network coverage.

For more information about Wi-Fi calling, contact your wireless service provider.

Change your Wi-Fi calling preferences

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Change the Preferred Network for Calls field.

Press the

key > Save.

Wi-Fi diagnostic reports

Submit a Wi-Fi diagnostic report

On the home screen or in a folder, click the Options icon.

Click Networks and Connections > Wi-Fi Network.

Press the

key > Troubleshoot > Wi-Fi Diagnostics.

key > Email Report or PIN Report.

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Manage Connections

Set options for Wi-Fi diagnostic reports

When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi

diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each

time that you submit a report, do not set a default recipient.

On the home screen or in a folder, click the Options icon.

Click Networks and Connections > Wi-Fi Network.

Press the

key > Troubleshoot > Wi-Fi Diagnostics.

key > Options.

•

To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.

To set a default recipient for Wi-Fi diagnostic reports, type the contact information.

Press the

key > Save.

Connection permissions for third-party applications

Permission

Description

USB

Set whether third-party applications can use physical connections, such as a USB

cable or RS-232 cable, that you have set up for your BlackBerry smartphone.

Bluetooth

Set whether third-party applications can use Bluetooth connections.

Set whether third-party applications can make calls or access call logs.

Set whether third-party applications can use your GPS location information.

Phone

Location Data

Server Network

Set whether third-party applications can access the Internet or your organization's

intranet using your organization's network.

Internet

Set whether third-party applications can access the Internet through your wireless

service provider (for example, using a direct Internet connection or WAP gateway).

Wi-Fi (if supported)

Set whether third-party applications can use Wi-Fi connections.

Set whether third-party applications can use NFC connections.

Near Field Communication

Related information

Third-party application control, 346

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About using Wi-Fi with VPN and software tokens

If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network,

you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi

enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi

network.

Wireless coverage indicators

Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using

your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service

provider.

Indicator

Description

Provides information about the strength of the wireless signal. Three or more

bars indicate a strong signal. A reduced signal display might indicate increased

power output from your smartphone as it attempts to connect to a weak signal.

, 4G

, H+

, EDGE, GPRS, You're connected to a mobile network and you can access features such as

email messaging and Internet browsing. If you don't see one of the indicators,

you might be in an area of reduced wireless coverage where some features

aren't available (you might only be able to make a phone call or send and

receive text messages).

NXTL, MIKE, or NTWK

You can call only emergency numbers.

You're in an area of no wireless coverage.

The connection to the mobile network is turned off.

You're connected to a Wi-Fi network and you can access BlackBerry services

such as email messaging and Internet browsing over the Wi-Fi connection.

Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,

or you're connected to a Wi-Fi network, but you can't access BlackBerry

services such as email messaging and Internet browsing over the Wi-Fi

connection.

Your Bluetooth connection is turned on, and you're connected to a Bluetooth

enabled device.

Your Bluetooth connection is turned on, but you're not connected to a

Bluetooth enabled device.

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Indicator

Description

Your NFC connection is turned on.

Related information

Troubleshooting: Wi-Fi technology

I can't connect to a Wi-Fi network

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

Try the following actions:

•

Verify that you turned on the connection to the Wi-Fi network.

Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able

to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee

at the hotspot.

•

Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could

prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate

on your smartphone and the certificate has an expiration date).

•

If the Wi-Fi network doesn't appear in the Wi-Fi Network application, it might be hidden. If you know the network name,

try connecting to the Wi-Fi network manually.

In the Wi-Fi Network application, verify that the options for the Wi-Fi network are correct. To find out what options to

use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to

your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the

hotspot who might have details about how to connect.

•

If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available

Wi-Fi networks.

If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile

Network Only.

If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to

certain wireless access points. For more information, contact your administrator.

If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and

that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and

that not more than one access point within range is in this mode. For more information, see the information that came

with your router.

•

If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the

root certificate for the certificate authority server that created the certificate for the authentication server. The

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Manage Connections

certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to

your administrator.

•

If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your

smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more

information, talk to your administrator.

Related information

Connect to a Wi-Fi network manually, 265

Connect to a Wi-Fi network, 265

Turn on, turn off, or check the status of a network connection, 258

My smartphone drops calls made using Wi-Fi calling

You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid

dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi

connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.

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User Guide

Mobile Hotspot mode

Depending on your wireless service provider, this feature might not be available.

How to: Mobile Hotspot mode

Mobile Hotspot mode basics

About Mobile Hotspot mode

You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode.

When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You

can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.

When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled

devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect

your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop.

If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your

Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile

Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your

smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode.

Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at

www.blackberry.com/docs/smartphones.

Turn on or turn off Mobile Hotspot mode

Before you begin: To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and

Wi-Fi connection.

The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot

account, and set a password for use with your Mobile Hotspot account.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox.

To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox.

When Mobile Hotspot mode is turned on, the

indicator appears in the connections area at the top of the home screen.

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Mobile Hotspot mode

Connect to the mobile network manually while using Mobile Hotspot

mode

If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to

manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your

wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Select the Mobile Hotspot checkbox.

If necessary, enter the APN name and APN login information for each of your APNs.

Click OK.

Stop connected devices from exchanging data

By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend

have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a

BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data

with connected devices.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections > Options.

Clear the Allow connected devices to exchange data with each other checkbox.

Mobile Hotspot mode options

View information about your mobile hotspot

You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile

hotspot, and how much data is being transferred to the connected devices.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections.

Related information

Change the amount of time before Mobile Hotspot mode turns off, 276

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Mobile Hotspot mode

Change your mobile hotspot name

You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to

your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections

area at the top of the home screen.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections > Options.

In the Network Name (SSID) field, type a name for your mobile hotspot.

Change the amount of time before Mobile Hotspot mode turns off

By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices

that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to

conserve battery power.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections > Options.

Change the Auto Shutoff Timer field.

Prevent additional devices from connecting to your mobile hotspot

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections.

Select the Don't allow any more devices to connect checkbox.

View information about a connected device

You can view a connected device's name, MAC address, IP address, and band.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections.

In the Wi-Fi Devices Connected section, highlight a device.

Press the

key > Details.

About using Bluetooth technology in Mobile Hotspot mode

When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless

devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only

connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles.

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Mobile Hotspot mode

Related information

Bluetooth profiles, 282

Submit a Mobile Hotspot diagnostic report

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Hotspot Connections.

Press the

key > Diagnostics.

key > Email Report.

Troubleshooting: Mobile Hotspot mode

I can't use my smartphone as a mobile hotspot

Try the following actions:

•

Verify that your mobile network connection and your Wi-Fi connection are both turned on.

Verify that your BlackBerry smartphone is connected to the mobile network by checking that the

in the connections area at the top of the home screen.

indicator appears

•

Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless

service provider.

If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming

field are set to On.

Related information

Connect to the mobile network manually while using Mobile Hotspot mode, 275

Turn on or turn off Mobile Hotspot mode, 274

I can't connect multiple devices to my mobile hotspot

Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For

more information, contact your wireless service provider.

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User Guide

Bluetooth technology

How to: Bluetooth technology

About Bluetooth

Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth

enabled device, such as a hands-free car kit or a wireless headset.

Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth

technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually

needs to be done only once.

After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your

BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone

within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side

of your body, wear a Bluetooth enabled headset in your right ear.

When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled

device, Bluetooth status indicators appear at the top of the home screen.

Turn on or turn off Bluetooth technology

If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some

cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on Bluetooth technology, select the Bluetooth checkbox.

To turn off Bluetooth technology, clear the Bluetooth checkbox.

Pair with a Bluetooth enabled device

Before you begin: You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to

it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with

the Bluetooth enabled device.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

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Bluetooth technology

Click Networks and Connections > Bluetooth Connections > Add New Device > Search.

Click a Bluetooth enabled device.

If necessary, do one of the following:

•

If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry

smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the

documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or

alphanumeric code.

If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on

both devices.

Related information

I can't pair with a Bluetooth enabled device, 44

I can't share contacts with a paired Bluetooth enabled device, 288

Connect to or disconnect from a paired Bluetooth

enabled device

Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be

paired with the Bluetooth enabled device.

Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth

technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a

paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Highlight a Bluetooth enabled device.

•

To connect to a Bluetooth enabled device, press the

key > Connect. If necessary, verify that the same

number appears in the dialog boxes on both paired devices.

•

To disconnect from a paired Bluetooth enabled device, highlight the device. Press the

key > Disconnect.

Related information

I can't pair with a Bluetooth enabled device, 44

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Bluetooth technology

Switch to a paired Bluetooth enabled device during a

call

Before you begin: To perform this task, you must turn on Bluetooth technology.

During a call, press the

key > Activate <Bluetooth device>.

Related information

I can't share contacts with a paired Bluetooth enabled device, 288

Share contacts with a paired Bluetooth enabled car kit

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Highlight a Bluetooth enabled car kit.

Press the

key > Transfer Contacts.

Related information

I lose my connection with a Bluetooth enabled car kit, 287

Set which contacts are available to share with a Bluetooth enabled car kit, 283

Send a file

Before you begin: To send a video, the video must be recorded in MMS mode.

On the home screen or in a folder, click the Media icon or Files icon.

Find and highlight a file.

Press the

key > Send.

Click a message type.

If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

I can't pair with a Bluetooth enabled device, 44

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Bluetooth technology

Send contact cards using Bluetooth technology

Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone.

On the home screen, click the Contacts icon.

Click a contact.

Press the

key > Send Contact Card > Send Using Bluetooth.

Rename or delete a paired Bluetooth enabled device

Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled

device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Highlight a paired Bluetooth enabled device.

•

To rename the device, press the

the Bluetooth enabled device. Press the

key > Device Properties. In the Device Name field, change the name for

key > Save.

•

To delete the device, press the

key> Delete Device.

Make your smartphone discoverable

If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

•

To make your smartphone discoverable, set the Discoverable field to Yes.

To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2

minutes, the Discoverable field switches to No automatically.

Related information

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Bluetooth technology

Bluetooth technology options

Bluetooth profiles

Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.

Option Description

Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that

support stereo audio such as stereo headsets, speakers, and car kits.

A/V Remote Control This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such

(AVRCP)

as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.

Data Transfer

This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that

support the transfer of data such as media files.

Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer

that is running BlackBerry Desktop Software so that you can synchronize your organizer data.

This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a

Bluetooth enabled computer.

Dial-Up Networking

(DUN)

Handsfree (HFP)

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and

car kits that support the Handsfree profile.

Headset (HSP)

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that

support the Headset profile.

Message Access

Profile (MAP)

This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to

notify you of new messages. This profile can also help you read, delete, browse, compose, and

send messages.

Serial Port Profile

SIM Access

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that

support desktop connectivity, wireless bypass, and data transfer.

If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled

car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive

calls using the car kit. When you use this feature, data services (browser service, email messaging,

PIN messaging, and MMS messaging) are not available on your smartphone, and phone services

are accessible only through the car kit. Before you can use this feature, you might need to enter a

16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone.

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Bluetooth technology

Option

Description

Wireless Bypass

This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer

that is running the BlackBerry Desktop Software so that you can send and receive email messages

and synchronize your organizer data without using a connection to the wireless network. To use

this service, your email account must use a BlackBerry Enterprise Server.

Turn off a Bluetooth profile

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

In the Services section, clear the checkbox beside one or more Bluetooth profiles.

Press the key > Save.

key > Options.

Related information

Bluetooth profiles, 282

Set which contacts are available to share with a Bluetooth enabled car

kit

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

key > Options.

•

To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts

Transfer field, click Disabled.

To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field,

click All.

To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts

Transfer field, click Hotlist.

To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click

Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to

share.

Related information

Share contacts with a paired Bluetooth enabled car kit, 280

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Bluetooth technology

Prevent your smartphone from making contacts available to other

Bluetooth enabled devices

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

Change the Contacts Transfer field.

Press the key > Save.

key > Options.

To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts

Transfer field to All.

Related information

Create a category for contacts, tasks, or memos, 191

Restrict outgoing calls

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

Set the Allow outgoing calls field to Never or If Unlocked.

Press the key > Save.

key > Options.

Change the pairing name for your BlackBerry smartphone

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

In the Device Name field, type a name for your BlackBerry smartphone.

Press the key > Save.

key > Options.

Turn off or turn on the Bluetooth connection notification

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

key > Options.

•

To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox.

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Bluetooth technology

•

To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox.

Press the

key > Save.

Turn off the prompt that appears when connecting or pairing

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Highlight a paired Bluetooth enabled device.

Press the

Set the Trusted field to Yes.

Press the key > Save.

key > Device Properties.

To turn on the prompt again, set the Trusted field to Prompt.

Set the message types that your Bluetooth enabled car kit notifies you of

Before you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).

For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

key > MAP Options.

Select the checkbox beside one or more message types.

Encrypt data that you send or receive using Bluetooth technology

Before you begin: To perform this task, the paired Bluetooth enabled device must support data encryption.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Press the

Select the Encryption checkbox.

Press the key > Save.

key > Options.

Turn off automatic reconnection to Bluetooth enabled devices

By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth

enabled device that you used.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

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Bluetooth technology

Click Networks and Connections > Bluetooth Connections.

Press the key > Options.

Clear the Connect on Power Up checkbox.

Press the key > Save.

Troubleshooting: Bluetooth technology

I can't pair with a Bluetooth enabled device

Try the following actions:

•

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the

Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click

Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

•

If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery

power is too low the device may be unable to pair.

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the

home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

Properties. Clear the Encryption checkbox. Press the key > Save.

> Device

•

If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the

Handsfree, Headset, Serial Port, or Dial-Up Networking profiles.

My list of paired Bluetooth devices doesn't appear

Try the following actions:

•

Verify that Bluetooth technology is turned on.

Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

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Bluetooth technology

I can't type a passkey on a Bluetooth enabled device

If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.

On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.

I can't send or receive files

If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that

uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information,

contact your wireless service provider or administrator.

If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or

might prevent you from sending or receiving files. For more information about the features that are available on your

smartphone, contact you administrator.

Try the following actions:

•

Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.

Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not

protected by copyright or DRM.

•

If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your

smartphone.

If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your

smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is

saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.

I cannot find files sent to me over a Bluetooth

connection

By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the

type of file sent.

Related information

Search for a file that is saved on your smartphone, 126

I lose my connection with a Bluetooth enabled car kit

Try the following actions:

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Bluetooth technology

•

Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled

car kit's software version, see the documentation that came with your car kit.

Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another

direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth

antenna may affect the Bluetooth connection.

I can't share contacts with a paired Bluetooth enabled

device

Try the following:

•

Verify that Bluetooth technology is turned on.

Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.

Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.

Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile

or the Object Push profile. For more information about supported profiles, see the documentation that came with the

Bluetooth enabled device.

Related information

Share contacts with a paired Bluetooth enabled car kit, 280

Pair with a Bluetooth enabled device, 278

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User Guide

NFC technology

Depending on your wireless service provider, this feature might not be available.

How to: NFC technology

About NFC technology

If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange

information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled

electronic payment terminals, and NFC-enabled access points. You can also use NFC technology to save, view, create, or

change smart tags.

Depending on your wireless service provider and the applications you have added to your smartphone, you might be able to

use your smartphone as a transit pass, an access pass, or a credit card by tapping the back of your smartphone against an

NFC-enabled access point or NFC-enabled electronic payment terminal, subject to applicable terms and conditions from

the particular vendor.

To use NFC technology on your smartphone, your smartphone must be within approximately 0.78 in. (2 cm) of the NFC-

enabled smartphone, NFC-enabled electronic payment terminal, smart accessory, NFC-enabled access point, or smart tag

that you want to exchange information with. When information is transferred over an NFC connection, your smartphone

vibrates.

Turn on or turn off NFC technology

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•

To turn on NFC technology, select the Near Field Communication checkbox.

To turn off NFC technology, clear the Near Field Communication checkbox.

Related information

My smartphone doesn't respond to NFC technology, 295

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User Guide

NFC technology

BlackBerry Tag

Pair with a Bluetooth enabled device using BlackBerry Tag

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Click Add New Device.

Align the back of your BlackBerry smartphone with a smart accessory or an NFC-enabled device.

If necessary, enter your smartphone password or your accessory's PIN.

Send a file using BlackBerry Tag

You can use BlackBerry Tag to send files such as pictures, songs, videos, documents, and voice notes between two NFC-

enabled devices.

Do one of the following:

•

To send a single file, find and highlight or open a file.

To send multiple picture files, find and highlight the files you want to send.

Align the back of your BlackBerry smartphone with an NFC-enabled device.

If necessary, click Send.

Send contact cards using BlackBerry Tag

You can send a contact card from your BlackBerry smartphone to another NFC-enabled device or simultaneously

exchange contact cards between two NFC-enabled BlackBerry smartphones. Contact cards sent using NFC technology are

automatically saved in the contact list of the receiving smartphone.

On the home screen, click the Contacts icon.

Click a contact.

Align the back of your smartphone with the back of another BlackBerry smartphone or an NFC-enabled device.

If necessary, click Send.

Send a webpage using BlackBerry Tag

You can use BlackBerry Tag to send a webpage that is open in your browser.

On the home screen, click the Browser icon.

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NFC technology

Navigate to a webpage.

Align the back of your BlackBerry smartphone with the back of another NFC-enabled device.

Smart tags

About smart tags

Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry

smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags

application. Smart tags can contain a range of information including web addresses, telephone numbers, email addresses,

coupons, graphics, media files, event details, and more. To read a smart tag, NFC technology must be turned on and the

backlight on your smartphone must be turned on.

View, save, or delete a smart tag

When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone automatically saves the smart

tag in the Smart Tags application along with the date, time, and location.

Do one of the following:

•

To view and save a new smart tag, tap the back of your smartphone against a smart tag.

To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag.

•

To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the

key > Delete.

Create a smart tag

In the Applications folder, click the Smart Tags icon.

Press the key > Create Tag.

•

To create a smart tag that presents the option to visit a webpage, in the Type drop-down list, click Web. In the

Name field, type a name. In the URL field, type a web address.

To create a smart tag that presents the option to call a phone number, send a text message, or add a phone

number to a contact list, in the Type drop-down list, click Phone. In the Name field, type a name. In the Number

field, type a phone number.

•

To create a smart tag that presents the option to send an email or add the email address to a contact list, in the

Type drop-down list, click Email. In the Name field, type a name. In the Address field, type an email address. To

set a subject and message for the email, in the in the Subject and Message fields, type the subject and message.

To create a smart tag that presents the option to send a text message, in the Type drop-down list, click SMS. In

the Name field, type a name. In the Number field, type a phone number. To set a message for the text message,

in the Message field, type a message.

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NFC technology

Click Save.

Share a smart tag

Before you begin:

To perform this task, NFC technology must be turned on and the

click a smart tag.

indicator must appear on the screen when you

In the Applications folder, click the Smart Tags icon.

Click a smart tag.

Align the back of your BlackBerry smartphone with an NFC-enabled device.

Change a smart tag

You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone.

In the Applications folder, click the Smart Tags icon.

Highlight a smart tag.

Press the

key > Edit.

Change the Type drop-down list, or any of the fields.

Click Save.

Display a smart tag as a QR code

If you want to share a smart tag with a device that is not NFC-enabled, you can temporarily display the smart tag as a QR

code on your BlackBerry smartphone for the device to scan.

In the Applications folder, click the Smart Tags icon.

Highlight a smart tag.

Press the

key > Show as Barcode.

Save a QR code as a smart tag

When you scan a QR code through the Smart Tags application, your BlackBerry smartphone automatically saves it as a

smart tag in the Smart Tags application along with the date and time.

In the Applications folder, click the Smart Tags icon.

Press the key > Scan Barcode.

Point your camera at a QR code and hold it steady until a smart tag appears on your smartphone's screen.

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NFC technology

Copy smart tag data from your smartphone to a writable smart tag

You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your

own smart posters, smart postcards, and more.

In the Applications folder, click the Smart Tags icon.

Click a smart tag.

Press the

key > Write to Tag.

Tap the back of your BlackBerry smartphone against a writable smart tag.

To prevent other NFC-enabled devices from changing the writeable smart tag, press the

back of your smartphone against the writeable smart tag.

key > Lock Tag. Tap the

Copy Bluetooth pairing information to a writeable smart tag

Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled

device.

To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can

copy the Bluetooth enabled device's pairing information from your smartphone to a writeable smart tag. The next time you

want to pair an NFC-enabled device with the Bluetooth enabled device, you can do so by tapping the writeable smart tag.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Bluetooth Connections.

Highlight a paired device.

Press the

key > Write to Tag.

Tap the back of your smartphone against a writeable smart tag.

Add a smart tag to or remove a smart tag from your list of favorites

In the Applications folder, click the Smart Tags icon.

Highlight a smart tag.

•

To add a smart tag to your favorites, press the

key > Mark as Favorite.

key > Unmark as Favorite.

To remove a smart tag from your favorites, press the

View your list of favorite smart tags

In the Applications folder, click the Smart Tags icon.

Press the key > View Favorites.

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NFC technology

NFC technology options

Allow NFC payment transactions when your smartphone is turned off,

locked, or the backlight is off

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Near Field Communication.

In the Allow NFC Card Transactions section, do any of the following:

•

To allow NFC payment transactions when your BlackBerry smartphone is locked or the backlight is off, select the

When Locked or Backlight is Off checkbox.

•

To allow NFC payment transactions when your smartphone is turned off, select the When Powered Off checkbox.

Press the

key > Save.

Turn off the prompt that appears when you send or receive a file using

BlackBerry Tag

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Near Field Communication.

Clear the Prompt Before Sending Content or Prompt Before Receiving Content checkbox.

Press the

key > Save.

To turn on the prompts again, select the Prompt Before Sending Content or Prompt Before Receiving Content checkbox.

Play a sound alert when NFC technology makes a connection

You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads

a smart tag, or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Near Field Communication.

Select the Play Sound Alert on Tap checkbox.

Press the

key > Save.

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NFC technology

Troubleshooting: NFC technology

NFC doesn't appear on the Manage Connections

screen

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you

might not be able to perform this task. For more information, contact your administrator.

My smartphone doesn't respond to NFC technology

Try the following actions:

•

Verify that NFC technology is turned on.

If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is

off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight

is off or the smartphone is off.

•

If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't

running. If the Smart Tags application is open, you can't make payment transactions using NFC technology.

Related information

Turn on or turn off NFC technology, 289

I can't send or receive files

If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that

uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information,

contact your wireless service provider or administrator.

If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or

might prevent you from sending or receiving files. For more information about the features that are available on your

smartphone, contact you administrator.

Try the following actions:

•

Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.

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NFC technology

•

Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not

protected by copyright or DRM.

If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your

smartphone.

If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your

smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is

saved in the pictures folder of your smartphone or media card, depending on your smartphone's settings.

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User Guide

Media server

How to: Media server

About the media server

Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that

are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment.

Supported devices connect to your smartphone using a Wi-Fi network to access your shared media files so that you can

play the files on the connected devices.

Share media files using the media server

Before you begin: The Wi-Fi connection must be turned on, and your BlackBerry smartphone must be connected to the

same Wi-Fi network as the device you want to share media files with.

On the home screen, click the Media icon.

Press the key > Media Server.

Select the Turn on Media Server checkbox.

When the file sharing indicator appears in the upper-right corner of the home screen, use the connected device you

want to share media files with to access your smartphone.

On your smartphone allow access to your shared media files when prompted.

To automatically accept all requests to share your media files, click Access Control and select the Auto Accept All

Connections checkbox.

Note: If you turn off the media server and then turn it on again, devices that are identified by IP addresses will prompt you

again for access to your media files.

Related information

Connect to a Wi-Fi network, 265

Manage the devices connected to the media server

You can change your decisions about which devices you allow to connect to your BlackBerry smartphone, and how they

connect, while using the media server.

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Media server

On the home screen, click the Media icon.

Press the key > Media Server.

Click Access Control.

Highlight a connection.

Do one of the following:

•

To change whether a device automatically connects, must receive permission to connect, or is automatically

denied access to the media server, change the field.

•

To delete a device that's not currently active, press the

key > Delete Selected Device.

Select the types of media files that you share using the

media server

On the home screen, click the Media icon.

Press the key > Media Server.

Click Preferences.

Select or clear the checkbox beside each type of media file that you want to start or stop sharing.

Change the display name of the media server

The display name that you assign to your media server appears on supported devices when they detect the media server on

the Wi-Fi network.

On the home screen, click the Media icon.

Press the key > Media Server.

Click Preferences > Edit.

Type a display name for your BlackBerry smartphone.

Click OK.

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User Guide

Smart accessories

About the Smart Accessories application

You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by

creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able

to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off,

and your smartphone's alarm clock turns on.

Set up a new dock

The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the

behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be

prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your

smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the

configuration screen will remain open.

In the Smart dock dialog box, click Configure.

In the Dock Name field, type a name for your dock profile.

•

To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an

application.

To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a

sound profile.

To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down

list, click On or Off.

To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click

On or Off.

To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list,

click On or Off.

Press the

key > Save.

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Smart accessories

Change a dock profile

Before you begin: To perform this task you must have a dock profile saved on your BlackBerry smartphone.

You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth

technology turns on or turns off when you connect your smartphone.

On the home screen or in a folder, click the Options icon.

Click Device > Smart Accessories.

Click a dock profile.

Change the dock settings.

Press the

key > Save.

Delete a saved dock profile

On the home screen or in a folder, click the Options icon.

Click Device > Smart Accessories.

Highlight a dock profile.

Press the

key > Delete.

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User Guide

Power and battery

How to: Power and battery

Inserting the SIM card, media card, and battery

Remove the battery door

Insert the SIM card

Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your

smartphone.

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Power and battery

Slide the SIM card into the slot.

Insert the media card and battery

The media card is optional. If a media card is included, it might already be inserted.

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Power and battery

Set your smartphone to turn on and turn off

automatically

You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep.

Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

On the home screen or in a folder, click the Options icon.

Click Device > Auto On/Off.

In the Weekday or Weekend section, select the Enabled checkbox.

Specify the times when your smartphone should turn on and turn off on weekdays and weekends.

Press the

key > Save.

Turn off your smartphone

Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.

•

If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the

key.

If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a

folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full

Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click

Turn Off.

Reset your smartphone

Remove and reinsert the battery.

Check the battery power level

On the home screen or in a folder, click the Options icon.

Click Device > Device and Status Information.

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Power and battery

About battery saving mode

Battery saving mode helps your phone conserve energy and extend the amount of time between charges. When turned on,

battery saving mode monitors the battery strength. When your battery strength starts getting low, the application

automatically adjusts some options in the phone. Some options the phone adjusts to extend battery strength include:

•

Reducing the brightness of the backlight to its lowest level.

Reducing the length of time before the backlight turns off.

Turning on the option to automatically dim the backlight.

Reducing the setting for the Mobile Hot Spot automatic shutdown timer.

Turn on or turn off battery saving mode

When you turn on battery saving mode, your BlackBerry smartphone automatically changes options to conserve battery

power. When you turn off battery saving mode or the smartphone is charged, your normal smartphone settings are

restored.

On the home screen or in a folder, click the Options icon.

Click Device > Battery Saving Mode.

Select or clear the Turn on Battery Saving Mode when battery power level is low checkbox.

To change the power level that turns on battery saving mode, change the Start when battery power is at or drops

below field.

Press the

key > Save.

Turn on or turn off Application Resource Monitor

The Application Resource Monitor app monitors apps running in the background and reports on any that are abusing

system resources and causing issues, such as sluggish performance or lower than expected battery life. You can have

Application Resource Monitor alert you of any apps that are abusing system resources or automatically shut down those

apps.

On the home screen or in a folder, click the Options icon.

Click Device > Application Resource Monitor.

Select or clear the Turn on Application Resource Monitor checkbox , and then customize the application by doing

any of the following:.

•

Select or clear the Automatically shutdown background draining applications checkbox.

Select or clear the Do not automatically shut down audio streaming applications.

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Power and battery

When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow

the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app

again.

Troubleshooting: Power and battery

My battery life is shorter than I expected

Many factors influence the standby time and the talk time of the BlackBerry smartphone. Including things like signal

strength, network type, and proximity to the network. For tips to improve the battery life see the related information listed

below.

Related information

Tips: Extending battery life, 36

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Storage space and media cards

How to: Storage space and media cards

About media cards

Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take

videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones,

videos, or pictures. For more information about inserting a media card into your smartphone, see the printed

documentation that came with your smartphone.

Supported media cards

Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.

Inserting the SIM card, media card, and battery

Remove the battery door

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Storage space and media cards

Insert the SIM card

Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your

smartphone.

Slide the SIM card into the slot.

Insert the media card and battery

The media card is optional. If a media card is included, it might already be inserted.

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Storage space and media cards

Turn on or turn off media card support

When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This

might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than

your media card.

On the home screen or in a folder, click the Options icon.

Click Device > Storage.

Select or clear the Media Card Support checkbox.

Press the

key > Save.

Turn on or turn off USB mass storage mode

If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your

computer, you may have to turn on USB mass storage mode.

On the home screen or in a folder, click the Options icon.

Click Device > Storage.

Press the

key > Enable USB Mass Storage.

If necessary, type your smartphone password.

Your smartphone appears as a drive on your computer.

To turn off USB mass storage mode, press the

key > Disconnect.

Back up smartphone data to your media card

Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you

might not be able to perform this task. For more information, contact your administrator.

CAUTION: If you perform this task, any existing backup data on your media card is deleted and replaced with your new

backup data.

On the home screen, click the Setup icon.

In the Setup section, click Device Switch > Using a Media Card > Save Data.

•

To back up smartphone data including email, select the Save emails checkbox.

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Storage space and media cards

•

To back up smartphone data excluding email, clear the Save emails checkbox.

Click Continue.

To set a password for your data, in the Password field, enter a password.

In the Confirm field, re-enter the password.

Click Save.

Related information

Restore smartphone data from your media card, 309

Restore smartphone data from your media card

If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your

smartphone.

On the home screen, click the Setup icon.

In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.

In the Password field, enter the password you set when you backed up your smartphone data.

Click Enter.

Related information

Back up smartphone data to your media card, 308

Repair files stored on your media card or on your

smartphone

CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have

errors from your media card or on your smartphone.

On the home screen or in a folder, click the Options icon.

Click Device > Storage.

Press the

key > Repair.

Complete the instructions on the screen.

If your media card is still not repaired after you run the repair feature, you might want to try formatting it.

Related information

My smartphone doesn't recognize my media card, 312

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Storage space and media cards

Format your media card or built-in media storage

Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media

storage.

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in

media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your

computer, especially before you update any software. Maintaining a current backup file on your computer might allow you

to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

On the home screen or in a folder, click the Options icon.

Click Device > Storage.

Press the

key > Format.

Complete the instructions on the screen.

About compression

Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that

data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar

entries, tasks, and memos. You should keep compression turned on.

If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.

About file encryption

File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be

inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption

key that your smartphone generates, your smartphone password, or both.

If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your

media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password,

you can access the files on your media card in any smartphone that you insert your media card into, as long as you know

the password for the smartphone.

Related information

Turn on encryption, 310

Turn on encryption

Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.

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Storage space and media cards

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your

media card.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call

when your smartphone is locked, the encrypted contact information doesn't appear on the screen.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.

To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one

of the following:

•

To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.

To encrypt files using your smartphone password, change the Mode field to Device Password.

To encrypt files using an encryption key and your smartphone password, change the Mode field to Device

Password & Device Key.

Press the

key > Save.

To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop

encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.

Related information

About file encryption, 310

View the amount of available storage space on your

smartphone

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Storage.

Related information

Tips: Freeing space to optimize your smartphone's performance, 50

View the amount of storage space used by media files

On the home screen, click the Media icon.

Press the key > Memory Use.

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Storage space and media cards

Troubleshooting: Storage space and media

cards

My smartphone doesn't recognize my media card

Try the following actions:

•

Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a

media card into your smartphone, see the printed documentation that came with your smartphone.

•

In your media card options, verify that media card support is turned on.

In your media card options, if there's a message to format your media card, disconnect your smartphone from your

computer. Format your media card.

CAUTION: Formatting your media card will delete all the files from it.

Related information

Turn on or turn off media card support, 135

Format your media card or built-in media storage, 310

The application storage on my smartphone is low

When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that

lists applications and languages that you don't use frequently. You can delete applications and languages in this list.

Try the following actions:

•

Verify that you have deleted old email messages or text messages, especially messages with attachments.

Verify that you have deleted contacts that are already in your organization's contact list.

Verify that you have deleted media files from your smartphone.

If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the

previous version of the BlackBerry Device Software.

•

Verify that you have cleared the browser cache.

Related information

Tips: Freeing space for your music, pictures, videos, and files, 37

View the amount of available storage space on your smartphone, 311

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User Guide

How to: Search

Search for an item

You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone.

You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you

selected from previous search results.

On the home screen, click the

Type your search terms.

icon.

To stop a search, press the

key twice.

Related information

Change what happens when you type on the Home screen,

Search for an item using voice enabled search

Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry

smartphone must be connected to the wireless network.

On the home screen, click the

icon.

Click the

icon.

Say your search terms.

To stop a search, press the

key twice.

Related information

Change the language for voice enabled search, 314

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User Guide

Change search options

On the home screen or in a folder, click the Options icon.

Click Device > Search.

•

To clear search history, click Delete Search History.

To turn off search history, clear the Show Search History checkbox.

To turn off web suggestions, clear the Show Web Suggestions checkbox.

To change which applications appear in your search results, in the Data Sources and Extended Providers

sections, select or clear the checkbox beside one or more of the listed applications.

Press the

key > Save.

Change the language for voice enabled search

On the home screen or in a folder, click the Options icon.

Click Typing and Language > Language.

Change the Voice Search field.

Press the

key > Save.

Search for messages

You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email

application on your computer or in another associated email account if your email account uses the BlackBerry Internet

Service or a BlackBerry Enterprise Server that supports this feature.

On the home screen, click the Messages icon.

•

To search for messages based on the subject, highlight a message. Press the

To search for messages based on the sender, highlight a message. Press the

key > Search by > Subject.

key > Search by > Sender.

To perform an advanced search, press the

search criteria, press the key > Save. Click Search.

To search for messages using the criteria from your last advanced search, press the

Advanced. Press the key > Last.

key > Search by > Advanced. Specify the search criteria. To save the

•

key > Search by >

Note: If you search for messages, your smartphone doesn't search attachments.

To stop a search, press the

key.

Related information

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User Guide

Do more with your message search results, 316

Message search criteria, 315

Message search criteria

Field

Description

Search Messages

Specify whether you search for messages

that are on your BlackBerry smartphone

or for messages that are in an email

application on your computer.

Name

Specify one or more contacts or email

addresses that your smartphone should

search for in messages. To widen the

search, you can also specify part of a

name.

Appears in

Change the type of address field that your

smartphone should search in for the

name or email address.

Subject

Specify one or more words that your

smartphone should search for in the

subject of messages.

Message

Specify one or more words that your

smartphone should search for in the body

of messages.

Include Encrypted Messages

Service

Specify whether your smartphone

searches encrypted messages, plain text

messages, and digitally signed messages.

If your smartphone is associated with

more than one email address, change the

email account that your smartphone

should search in for messages. Not all

email accounts support this feature.

Folder

Change the folder that your smartphone

should search in for messages.

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Field

Description

Show

Change the status of messages that your

smartphone should search for.

Type

Change the type of messages that your

smartphone should search for.

Do more with your message search results

In the search results, highlight a message.

Press the key.

•

To view more available search results, click Get More Results.

To add the message that you highlighted to your message inbox, click Add.

To add all the messages from the search results to your message inbox, click Add All.

To delete the search results, click Delete Search.

To start a new search, click Search by.

CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox

or the email application on your computer.

View, change, or delete a saved search

On the home screen, click the Messages icon.

Press the

key > Search by > Advanced.

key.

•

To view a list of saved searches, click Recall.

•

To change a saved search, click Recall. Highlight a search. Press the

key > Edit Search. Change the

key > Delete Search.

search criteria. Press the

key > Save.

•

To delete a saved search, click Recall. Highlight a search. Press the

Search for text in a message, in a file, or on a webpage

Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a webpage, press the

key > Find or Find on Page.

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Type the text.

Press the

key on the keyboard.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

Search for a contact

You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might

also be able to search for contacts in your organization's contact list.

On the home screen, click the Contacts icon.

•

To search for a contact in your contact list, type all or part of a contact's name.

To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's

name. Click OK.

Highlight a contact.

Press the key.

To view information for a contact, click View.

•

To add a contact from your organization's contact list to your contact list, click Add to Contacts.

To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.

To view the next 20 matches in your organization's contact list, click Get More Results.

To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.

To delete the search results after you have searched your organization's contact list, click Delete Lookup.

To start a new search when you are searching your organization's contact list, click Lookup.

Related information

Change how contact names appear in Remote Lookup results, 195

Troubleshooting: Search

I don't get any voice enabled search results

Try one of the following:

•

Verify that your BlackBerry smartphone has a strong connection to the wireless network.

Verify that the correct language is set for voice enabled search.

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Related information

Turn on, turn off, or check the status of a network connection, 258

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User Guide

Security

How to: Security

Security basics

About the smartphone password

There are several types of password protection that you can use on your BlackBerry smartphone.

Smartphone password

You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can

set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your

smartphone. If you forget your password, it can't be recovered. For security reasons, if you exceed the number of allowed

password attempts, your smartphone deletes all your smartphone data and prompts you to set a new password.

BlackBerry ID

After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or

service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for

the security lockout to end before you try to log in again. To reset your BlackBerry ID password, visit www.blackberry.com/

blackberryid.

Password Keeper

You can use the Password Kepper (

) to store password information, such as your passwords for online banking. The

Password Keeper is designed to encrypt your password information, and decrypt it when you enter the Password Keeper

password. Rember that you might also need your smartphone password before you access the Password Keeper. If you

exceed the number of allowed attempts to open the Password Keeper, the Password Keeper data can't be accessed unless

you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper

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you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper

password to access old password information.

Restoring your data

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

My smartphone prompts me to make an emergency call when I type a password, 350

I forget my smartphone password, 43

Set or change your smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing

your current password by deleting all your smartphone data.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

•

To set a password, click Set Password.

To change your password, click Change Password.

Type a password.

Press the

key > Save.

To turn off your smartphone password, clear the Enable checkbox.

Related information

Require your smartphone password before adding an app, 246

Delete smartphone data, third-party applications, or media card files, 322

About backing up and restoring smartphone data, 176

About the smartphone password, 319

I forget my smartphone password, 43

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Security

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone

password, you can also lock your smartphone with a password.

Do one of the following:

•

To lock the screen, press the

To unlock the screen, press the

key on the top of your smartphone.

key and slide your finger up.

•

To lock your smartphone with a password, on the home screen or in a folder, click the

To unlock your smartphone, enter your password.

icon.

•

Related information

Turn on or turn off dialing from the lock screen, 70

Change when your smartphone locks automatically with a password

Before you begin:

Depending on the options that your administrator sets, you might not be able to perform this task. For more information,

contact your administrator.

If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of

time or when you insert your smartphone into a holster.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

•

To change the amount of time that passes before your smartphone locks automatically, change the Lock After

field.

•

To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox.

Press the

key > Save.

Related information

Set a limit for smartphone password attempts

On the home screen or in a folder, click the Options icon.

Click Security > Password.

Change the Number of Password Attempts field.

Press the

key > Save.

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Security

Delete smartphone data, third-party applications, or media card files

Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you

have a copy on your computer.

CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.

You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone

restarts.

On the home screen or in a folder, click the Options icon.

Click Security > Security Wipe.

Select the checkboxes for items that you want to delete.

Type blackberry.

Click Wipe Data.

If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone

data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and

settings that are available on your smartphone.

Parental Controls

About Parental Controls

Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are

used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are

available. When you turn on Parental Controls a four-digit PIN is required to change the allowed services, which prevents

children or other parties from changing your settings.

Turn on Parental Controls

When you set a PIN for Parental Controls, the only way to reset the PIN if you forget it is to delete all the data on the

smartphone.

To turn on Parental Controls:

On the home screen or in a folder, click the Options icon.

Click Security > Parental Controls.

Select the Enable checkbox to turn on Parental Controls.

Select one or more of the following options to allow or limit the use of the feature:

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•

To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit

incoming calls to contacts checkbox.

•

To allow text messages, select the Text Messages checkbox.

To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox.

To allow the use of location services, like GPS, select the Location services checkbox.

To allow Internet access, select the Browser checkbox.

To allow the uploading of files to the YouTube website, select the YouTube Uploader checkbox. This restriction

does not limit access to the YouTube website.

•

To allow the installation of third party applications, select the Application installations checkbox.

To allow the addition of new email accounts, select the Email account setup checkbox.

To allow access to Facebook, click the Facebook checkbox. The Facebook option and the Twitter option work

together. You must either allow or restrict access to both applications. If you select or clear the checkbox for one

option, the setting is automatically applied to the other option.

•

To allow access to Twitter, select the Twitter checkbox.

To allow picture taking, select the Camera checkbox.

To allow access to BlackBerry Messenger, select the BlackBerry Messenger checkbox.

Press the

key > Options.

key > Save.

Enter a four-digit PIN. Click OK.

Confirm the PIN. Click OK.

Change Parental Controls

On the home screen or in a folder, click the Options icon.

Click Security > Parental Controls.

Make changes to your options.

Press the

key > Save.

Enter your four-digit PIN. Click OK.

Related information

I forgot the PIN for Parental Controls, 351

Turn off Parental Controls

To turn off Parental Controls

On the home screen or in a folder, click the Options icon.

Click Security > Parental Controls.

Clear the Enable checkbox.

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Security

Press the

Enter your four-digit PIN. Click OK.

Related information

key > Save.

I forgot the PIN for Parental Controls, 351

Password Keeper

About the Password Keeper

Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your

passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your

passwords.

You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.

Add, change, or delete a password that is saved in the Password Keeper

On the home screen or in the Applications folder, click the Password Keeper icon.

•

To add a password, press the

To change a password, highlight a password. Press the

the key > Save.

To delete a password, highlight a password. Press the

key > New. Type the password information. Press the

key > Save.

key > Open. Change the password information. Press

•

key > Delete.

Change the Password Keeper password

On the home screen or in the Applications folder, click the Password Keeper icon.

Press the key > Change Password.

Set a limit for password attempts in the Password Keeper

On the home screen or in the Applications folder, click the Password Keeper icon.

Press the key > Options.

Change the Password Attempts field.

Press the key > Save.

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Copy a password

On the home screen or in the Applications folder, click the Password Keeper icon.

Highlight a password.

Press the

key > Copy Username or Copy Password.

To clear the clipboard, press the

key > Clear Clipboard.

Note: Passwords are not encrypted when they are on the clipboard.

Prevent password copying

On the home screen or in the Applications folder, click the Password Keeper icon.

Press the key > Options.

In the Password Entries section, clear the Allow Clipboard Copy checkbox.

Press the key > Save.

Hide or show passwords in the Password Keeper

On the home screen or in the Applications folder, click the Password Keeper icon.

Press the key > Options.

•

To hide passwords in the Password Keeper, clear the Show Password checkbox.

To show passwords in the Password Keeper again, select the Show Password checkbox.

Press the

key > Save.

Generate a random password

On the home screen or in the Applications folder, click the Password Keeper icon.

If necessary, change the criteria for generating random passwords by doing any of the following:

•

Press the

key > Options. Change the Length field.

Press the

key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols

checkboxes.

Press the

key > New.

key > Random Password.

key > Save.

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Security

Encryption

About encrypting data and files on your smartphone

When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data

stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your

smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your

data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your

smartphone generates, or both. Your smartphone decrypts data as you access it.

If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access

the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password,

you can access the files in any smartphone that you insert your media card into, as long as you know the smartphone

password that was used to protect the files.

If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of

your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide

your smartphone password and also connect your smartphone to your smart card reader.

Turn on encryption

Before you begin: To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your

media card.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call

when your smartphone is locked, the encrypted contact information doesn't appear on the screen.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.

To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one

of the following:

•

To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.

To encrypt files using your smartphone password, change the Mode field to Device Password.

To encrypt files using an encryption key and your smartphone password, change the Mode field to Device

Password & Device Key.

Press the

key > Save.

To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop

encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.

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Related information

About file encryption, 310

Set encryption strength

If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption

that your smartphone uses to protect data that you receive when your smartphone is locked with a password.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Change the Strength field.

Press the

key > Save.

Use a certificate to encrypt the encryption keys on your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader

supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your

smartphone.

On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Select the Two-factor Protection checkbox.

Press the

key > Save.

Generate an encryption key

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.

On the home screen or in a folder, click the Options icon.

Click Security > Security Status Information.

Highlight a service.

Press the

key.

Click Regenerate Encryption Key.

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Security

SIM card

Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.

Protect your SIM card with a PIN code

To get your SIM card PIN code, contact your wireless service provider.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > SIM Card.

Press the

key > Enable Security.

Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM

card does not function.

Press the

key on the keyboard.

Change a SIM card PIN code

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > SIM Card.

•

To change the PIN code that protects your SIM card, press the

To change the PIN code for fixed dialing on your SIM card, press the

key > Change PIN code.

key > Change PIN2 code.

Memory cleaning

About memory cleaning

Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone.

Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email

messages, LDAP authentication passwords, and data from certificate and key searches.

When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in

the following situations:

•

When you insert your smartphone in a holster

When you do not use your smartphone for a specified period of time

When you synchronize with your computer

When you change the time or the time zone for your smartphone

When you lock your smartphone

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Turn on memory cleaning

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Memory Cleaning.

Select the Enable checkbox.

Press the

key > Save.

Change when your smartphone deletes sensitive data from the

temporary smartphone memory

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Memory Cleaning.

•

To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a

holster, clear the Clean When Holstered checkbox.

To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified

period of time, clear the Clean When Idle checkbox.

To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle

Timeout field.

Press the

key > Save.

Delete sensitive application data from the temporary smartphone

memory

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Memory Cleaning.

To delete sensitive data for all applications, in the Memory to Clean section, click Clean.

Create a shortcut for the memory cleaning application

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Memory Cleaning.

Select the Place Memory Cleaner Shortcut on Home Screen checkbox.

Press the

key > Save.

The Memory Cleaner icon appears on the home screen or in the Applications folder.

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Security

Certificates and PGP keys

About certificates and certificate enrollment

A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry

smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys.

If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates

over the wireless network using a certification authority profile provided by your administrator. Depending on your

organization, enrollment for a certificate might be required and might also occur automatically.

When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your

certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire

soon, you can re-enroll with the certification authority profile to receive an updated certificate.

About PGP keys

If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over

the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment

with the PGP Universal Server might be required and might also occur automatically.

PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports

RSA, DSA, and Diffie-Hellman keys.

About the trust status of certificates and PGP keys

When you view the details for a certificate or key, you can view the trust status of the item. Depending on your

adminstrator, you can change the trust status of a certificate or PGP key.

A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate

chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root

certificate in the certificate chain isn't trusted or doesn't exist on your smartphone).

A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private

key on your smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on

your smartphone, and a chain of digital signatures to a trusted key doesn't exist).

Related information

Change the trust status of a certificate or PGP key, 334

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Security

Certificate and PGP key basics

Download a certificate or PGP key from an LDAP-enabled server or

DSML-enabled server

If you are enrolled with the PGP Universal Server, you can't download PGP keys manually.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Press the

key > Fetch Certificates or Fetch PGP Keys.

Specify the search criteria.

Press the

key > Search.

Click a certificate.

Click Add To Key Store.

Related information

I can't download a certificate or PGP key from an LDAP-enabled server, 350

Download a certificate from a certification authority

If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a

certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an

updated certificate.

On the home screen, click the

icon. If you don't have the

icon, on the home screen or in a folder, click

the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment.

Click Enroll or Re-enroll.

If necessary, type the credentials that your administrator gave you.

Download a personal PGP key from the PGP Universal Server

On the home screen or in a folder, click the Options icon.

Click Security > PGP.

Press the

key > Download Keys.

Import a certificate or PGP key that is saved on your smartphone

On the home screen or in a folder, click the Media icon or Files icon.

Find and click a certificate or PGP key.

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Select the certificate or PGP key.

Press the key > Import Certificate or Import PGP Key.

•

To view the certificate or PGP key, highlight the certificate or PGP key. Press the

View PGP Key.

key > View Certificate or

key > Trust Certificate or

To trust the certificate or PGP key, highlight the certificate or PGP key. Press the

Trust PGP Key.

Import certificates or PGP keys from a media card

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Press the

Select the certificates or PGP keys you want to import.

Press the key > Import Certificates or Import PGP keys.

key > Import Media Card Certs or Import Media Card PGP Keys.

To view a certificate or PGP key, highlight the certificate or PGP key. Press the

key > View Certificate or View PGP

Key.

Send or delete a certificate or PGP key

When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the

corresponding private key.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a certificate or PGP key.

•

To send a certificate or PGP key, press the

To delete a certificate or PGP key, press the

key > Send via Email or Send via PIN.

key > Delete.

View details for a certificate or PGP key

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Click a certificate or PGP key.

View one type of certificate or PGP key

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Press the

key.

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Click one of the following menu items:

•

Show Personal Certificates

Show Personal PGP Keys

Show Others' Certificates

Show Others' PGP Keys

Show CA Certificates

Show Root Certificates

To view all the certificates on your BlackBerry smartphone, press the

key > Show All Certificates.

View the certificate chain for a certificate

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates.

Highlight a certificate.

Press the

key > Show Chain.

Certificate and PGP key statuses

Status indicators for certificates, PGPkeys, and certification authority

profiles

Status indicators for certificates and PGP keys

Indicator

Description

The certificate or PGP key has a corresponding private key that is stored on your BlackBerry

smartphone or a smart card.

The certificate chain or PGP key is trusted and valid, and the revocation status is good.

The revocation status is unknown, or a public key is weak.

The certificate, a certificate in the certificate chain, or the PGP key is untrusted, revoked,

expired, not valid, or can't be verified.

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Status indicators for certification authority profiles

Indicator

Description

A valid certificate is associated with the certificate authority profile.

A new certificate is being retrieved because the current certificate is scheduled to expire soon.

The enrollment request is pending approval from the certificate authority.

Enrollment with the certificate authority profile is pending because an action from the user is

required to continue, or because enrollment is scheduled to occur later.

Enrollment with the certificate authority profile is required and will occur automatically.

Check the revocation status of a certificate, certificate chain, or PGP key

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a certificate or PGP key.

Press the

key > Fetch Status or Fetch Chain Status.

Change the trust status of a certificate or PGP key

Before you begin: Depending on the types of certificates that your administrator allows, you might not be able to trust

some types of certificates.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a certificate or PGP key.

Press the

key > Trust or Distrust.

If you are trusting a certificate with a certificate chain, do one of the following:

•

To trust only the highlighted certificate, click Selected Certificate.

To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.

Related information

About the trust status of certificates and PGP keys, 330

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Revoke a certificate or PGP key

If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone

doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a certificate or PGP key.

Press the

key > Revoke > Yes.

Change the Reason field.

Click OK.

To cancel a certificate hold, highlight the certificate. Press the

key > Cancel Hold.

Certificate revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

A person who is not the key subject might have discovered the private key value.

Someone might have revealed the private key of the certificate issuer.

The certificate subject no longer works for the organization.

A new certificate is replacing an existing certificate.

Key Compromise

CA Compromise

Change in Affiliation

Superseded

Cessation of Operation

Certificate Hold

The certificate subject no longer requires the certificate.

You want to revoke the certificate temporarily.

PGP key revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

A new PGP key is replacing an existing PGP key.

A person who is not the key subject might have discovered the private key value.

The PGP key is no longer used.

Superseded

Key Compromise

Key Retired

User ID Invalid

The user information for the PGP key is not valid.

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Certificate and PGP key options

Change the display name for a certificate or PGP key

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Highlight a certificate or PGP key.

Press the

key > Change Label.

Type a display name for the certificate or PGP key.

Click OK.

Turn off prompts that appear when you add a certificate or PGP key to

the key store

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates or PGP keys.

Press the

key > Fetch Certificates or Fetch PGP Keys.

key > Options.

•

To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch

Status field to Yes.

To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch

Status field to No.

To turn off the display name prompt, clear the Prompt for Label checkbox.

Press the

key > Save.

If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the

subject as the name for the certificate or PGP key.

Add an email address to a certificate

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates.

Press the

key > Show Others' Certificates.

Highlight a certificate.

Press the

key > Associate Addresses.

key > Add Address.

Do one of the following:

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•

Click a contact.

Click Use Once. Type an email address. Press the

Press the key > Save.

•

key on the keyboard.

Change how often a certification authority profile checks certificate

status

Depending on your organization, you might be able to change how often a certification authority profile checks the status of

its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to

receive an updated certificate.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificate Enrollment.

Change the Certificate Revocation Check Interval field.

Press the

key > Save.

Clear the PGP data cache

The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry

smartphone downloads from the PGP Universal Server.

On the home screen or in a folder, click the Options icon.

Click Security > PGP.

Press the

key > Clear Universal Cache.

The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server

policy and updated PGP public keys from the PGP Universal Server.

Certificate servers

Add or delete a certificate server

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificate Servers.

•

To add a new certificate server, press the

certificate server. Press the key > Save.

To delete a certificate server, highlight a certificate server. Press the

key > New Server. Add the connection information for the

•

key > Delete.

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Change connection information for a certificate server

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificate Servers.

Highlight a certificate server.

Press the

Change the connection information for the certificate server.

Press the key > Save.

key > Edit.

Connection options for OCSP and CRL servers

Option

Description

Friendly Name

Server URL

Type a display name for the certificate server.

Type the web address of the certificate server.

Connection options for LDAP-enabled servers

Option

Description

Friendly Name

Server Name

Base Query

Type a display name for the server.

Type the network address of the server.

Type the base query information for the server using X.509 certificate syntax (for

example, o=test.rim.net).

Port

Type the port number for your organization’s network. The default port number is

389.

Authentication Type

Connection Type

Specify whether you must log in to the server.

Specify whether your BlackBerry smartphone uses an SSL connection or a TLS

connection to connect to the server.

Send connection information for a certificate server

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificate Servers.

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Highlight a certificate server.

Press the key > Email Server or PIN Server.

Key store

About the key store

The key store on your BlackBerry smartphone might store the following items:

•

Personal certificates or PGP keys (public and private key pairs)

Certificates that you download using a certification authority profile or the BlackBerry Desktop Software

Root certificates that are included in the BlackBerry Desktop Software

Certificates that you download from an LDAP-enabled server or DSML-enabled server

PGP public keys that you download from an LDAP-enabled server

Certificates or PGP public keys that you import from your smartphone or a media card

Certificates or PGP public keys that you add from a message

To access items in the key store, you must enter a key store password. If you exceed the number of allowed password

attempts, all your smartphone data is deleted.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Change the key store password

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Press the

key > Change Key Store Password.

Synchronize the key store password with the smartphone password

If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone

password, the key store password changes to match it automatically.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Change the Use Device Password as Key Store Password field to Yes.

Press the

key > Save.

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Change when your smartphone deletes the key store password

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Change the Key Store Password Timeout field.

Press the

key > Save.

To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store

password.

Add contacts automatically when you add certificates or PGP keys to the

key store

You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP

key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can

automatically create a contact entry with that person's name, organization, phone number, and address.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Select the Add Certificate Email to Contacts checkbox.

Press the

key > Save.

Change the service that your smartphone uses to download certificates

Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to

download certificates. For more information, contact your administrator.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Change the Certificate Service field.

Press the

key > Save.

Turn off automatic backup and restore of key store data

By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore

your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your

private key from your computer, you can turn off automatic backup and restore of key store data.

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

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Clear the Allow Key Store Backup/Restore checkbox.

Press the key > Save.

To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.

Change the refresh rate for certificate revocation lists

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

In the Certificate Status section, change the Expires After field.

Press the

key > Save.

Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store

item with a status that is older than the time limit that you set.

Reject certificate revocation lists from unverified CRL servers

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Key Stores.

Clear the Accept Unverified CRLs checkbox.

Press the

key > Save.

Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection

Service can't verify.

Smart cards

About using a smart card with your smartphone

Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to

the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as

signing and decryption use the smart card, and public key operations such as verification and encryption use the public

certificates on your smartphone.

If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your

smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.

You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only

authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer

media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication

or select a different authentication option.

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If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card

certificates to send S/MIME-protected messages.

Turn on two-factor authentication

Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card

password that you received with your smart card.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

•

To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field

to Smart Card.

•

To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password

to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device

Password checkbox.

Press the

key > Save.

Import a certificate from a smart card

On the home screen or in a folder, click the Options icon.

Click Security > Advanced Security Settings > Certificates.

Press the

key > Import Smart Card Certs.

Enter your smart card password.

Select the checkbox beside a certificate.

Click OK.

Enter your key store password.

Click OK.

Lock your smartphone when you remove your smart card from your

smart card reader

On the home screen or in a folder, click the Options icon.

Click Security > Password.

If necessary, change the User Authenticator field to Smart Card.

Select the Lock On Card Removal checkbox.

Press the

key > Save.

Related information

I can't unlock my smartphone using my smart card, 350

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About smart password entry

If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you

might be able to use smart password entry in some password fields. When smart password entry is turned on, your

smartphone is designed to remember the format of a password that you type in a password field. When you type the

password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123

indicator appears beside the password field. If the password is alphanumeric, an ABC indicator appears beside the

password field.

To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart

card reader must be installed on your smartphone.

Turn off smart password entry

Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry

smartphone.

You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or

smart card password based on the smart password filter that your smartphone applies to password fields.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

If necessary, change the User Authenticator field to Smart Card.

Clear the Smart Password Entry checkbox.

Press the

key > Save.

To turn on smart password entry again, check the Smart Password Entry checkbox.

Turn off notification for smart card connections

On the home screen or in a folder, click the Options icon.

Click Security > Smart Card.

Clear the LED Session Indicator checkbox.

Press the

key > Save.

To turn on notification for smart card connections, select the LED Session Indicator checkbox.

Prerequisites: Using authentication certificates

•

Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.

You must have imported a certificate from your smart card that you can use for signing and verification.

You must turn on advanced authentication.

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•

You must have set a smartphone password.

You must have the smart card password that you received with your smart card.

Use a certificate to authenticate your smart card

Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry

smartphone.

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use

your smart card to unlock your smartphone.

On the home screen or in a folder, click the Options icon.

Click Security > Password.

If necessary, change the User Authenticator field to Smart card.

Change the Authentication Certificate field.

Press the

key > Save.

To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.

Check the status of your authentication certificate automatically

Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry

smartphone.

On the home screen or in a folder, click the Options icon.

Click Password.

If necessary, change the User Authenticator field to Smart Card.

Change the Certificate Status Check field.

Press the

key > Save.

If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your

smartphone locks.

Store the passphrase for your smart card on your smartphone

On the home screen or in a folder, click the Options icon.

Click Security > Smart Card.

Select the PIN Caching checkbox.

Press the

key > Save.

Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.

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VPN settings

Depending on the options that your administrator has set for you, this feature might not be supported.

About VPN profiles

A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on

your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might

have more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator.

About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry

smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be

on your smartphone and the software token information that appears in the VPN profile must be correct. For more

information about software tokens, contact your administrator.

View IT policy rules that are set for your smartphone

If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might add IT policy

rules that determine which features and settings are available on your smartphone. For example, your administrator might

add an IT policy rule to your smartphone that requires you to use a password.

On the home screen or in a folder, click the Options icon.

Click Security > Security Status Information > View IT Policy > IT Policy Details.

Verify security software manually

Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone.

The tests should run automatically after you restart your smartphone, but you can also verify security software manually.

On the home screen or in a folder, click the Options icon.

Click Security > Security Status Information.

Press the

key > Verify Security Software.

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Third-party application control

About permissions and trust status for third-party applications

You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone

interact with the other applications on your smartphone. For example, you can control whether third-party applications can

access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.

If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application

from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be

prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most

permissions for the application to Allow. You can change the permissions for a specific application or all applications in the

smartphone options.

Set permissions for a third-party application

Note: Changing permissions for third-party applications can significantly affect the operation of applications on your

BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the

applications on your smartphone, contact your wireless service provider or administrator.

On the home screen or in a folder, click the Options icon.

Click Device > Application Management.

•

To set permissions for a specific third-party application, highlight the application. Press the

key > Edit

Permissions.

•

To set permissions for all third-party applications, press the

key > Edit Default Permissions.

key > Expand.

In the Connections, Interactions, or User Data section, press the

Change the permission fields.

Press the

key > Save.

Related information

Interaction permissions for third-party applications, 348

Data permissions for third-party applications, 349

Reset connection permissions for third-party applications

On the home screen or in a folder, click the Options icon.

Click Device > Application Management.

Press the

key > Edit Default Permissions.

key > Reset All Firewall Prompts.

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Press the

key > Apply Defaults to All.

About direct Internet connections for third-party applications

Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection

to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock

prices. You might have to set the APN that the third-party application uses for this connection.

Set up a direct Internet connection for a third-party application

To get the user name and password for the APN, contact your wireless service provider.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > TCP IP.

Type the APN information.

Press the

key > Save.

Turn on safe mode

Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party

applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted

applications.

Remove and reinsert the battery.

When the red LED light goes out, press and hold the

When the dialog appears, click OK.

key as the smartphone is loading.

When safe mode is on, a safe mode indicator appears at the top of the home screen.

To turn off safe mode, repeat step 1.

Turn off a prompt for a third-party application connection

On the home screen or in a folder, click the Options icon.

Click Device > Application Management.

Highlight a third-party application.

Press the

key > Edit Permissions > Prompt Exceptions.

•

To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.

Specify a protocol and, if necessary, the domain.

To prevent the application from connecting to a specific location or resource without displaying a prompt, click

Add Deny. Specify a protocol and, if necessary, the domain.

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Press the

key > Save.

Interaction permissions for third-party applications

Permission

Description

Cross Application Communication

Specify whether third-party applications can communicate and share

data with other applications on your BlackBerry smartphone.

Device Settings

Media

Specify whether third-party applications can turn on or turn off your

smartphone or change smartphone options, such as display options.

Specify whether third-party applications can access media files on your

smartphone.

Application Management

Specify whether third-party applications can add or delete application

modules or access module information such as an application name or

version.

Themes

Specify whether your smartphone can use third-party applications as a

source for customized themes.

Input Simulation

Browser Filtering

Specify whether third-party applications can simulate actions, such as

pressing a key on your smartphone.

Specify whether third-party applications can register browser filters with

the browser on your smartphone to add, change, or delete website

content before it appears in your browser.

Recording

Specify whether third-party applications can take screen shots of your

smartphone screen or use other applications on your smartphone to

take pictures or recordings.

Security Timer Reset

Specify whether third-party applications can reset the duration that your

smartphone remains unlocked after you stop using it.

Display Information While Locked

Specify whether third-party applications can display information while

your smartphone is locked.

Related information

Set permissions for a third-party application, 346

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Data permissions for third-party applications

Permission

Description

Set whether third-party applications can access email messages, text messages, or PIN

messages on your BlackBerry smartphone.

Organizer Data

Files

Set whether third-party applications can access organizer data such as contacts, calendar

entries, tasks, or memos.

Set whether third-party applications can access files that you store on your smartphone.

For example, you can set whether third-party applications can access files that you

transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop

Software.

Security Data

Set whether third-party applications can access certificates or keys in the key store on

your smartphone.

Secure Element

Set whether third-party applications can access confidential information, such as credit

card numbers, coupons, loyalty cards, and public transit passes, that are stored on your

smartphone's secure element. Depending on your smartphone model and wireless service

provider, your smartphone might not use a secure element.

Related information

Set permissions for a third-party application, 346

Troubleshooting: Security

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise

Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do

this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you

delete your smartphone data, you might also delete the data on your media card. For more information, contact your

administrator.

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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone prompts me to make an emergency

call when I type a password

If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access

number, your smartphone might prompt you to make an emergency call when you type your smartphone password.

To dismiss the prompt to make an emergency call, continue typing your smartphone password.

Related information

Delete smartphone data, third-party applications, or media card files, 322

I can't unlock my smartphone using my smart card

Try the following actions:

•

Verify that the correct smart card is inserted in the smart card reader.

Verify that the smart card is inserted in the smart card reader correctly.

Verify that you typed the smart card password correctly. You should have received this password when you received

your smart card.

•

If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.

I can't download a certificate or PGP key from an

LDAP-enabled server

Try the following actions:

•

Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more

information, contact your administrator.

If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try

using the default connection type.

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I forgot the PIN for Parental Controls

Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone

data.

Related information

Change Parental Controls, 323

Turn off Parental Controls, 323

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Service books and diagnostic reports

Run, view, send, or delete a diagnostic

report

To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,

you can run and send a diagnostic report.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

Click Networks and Connections > Mobile Network.

Press the

key > Diagnostics Test.

•

To run a report, press the key > Run.

To view a diagnostic report, highlight a report. Press the

To send a diagnostic report, highlight a report. Press the

key > View Report.

key > Email Report or PIN Report.

To delete a diagnostic report or all diagnostic reports, highlight a report. Press the

key > Delete or Delete

All.

Related information

I can't run or submit a diagnostic report, 353

Accept, delete, or restore a service book

Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless

network to add an additional service or application to your smartphone.

On the home screen or in a folder, click the Options icon.

Click Device > Advanced System Settings > Service Book.

Highlight a service book.

Press the

key.

•

To accept a service book, click Accept.

To delete a service book, click Delete.

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Service books and diagnostic reports

•

To restore a service book, click Undelete.

Set a default recipient for diagnostic

reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the

report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

On the home screen or in a folder, click the Options icon.

Click Networks and Connections > Mobile Network.

Press the

key > Diagnostics Test.

key > Options..

Type the contact information.

Press the key > Save.

Find your smartphone model number and

version of the BlackBerry Device Software

Do one of the following:

•

On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.

If supported by your input language, in a message or memo, type myver followed by a space.

I can't run or submit a diagnostic report

Try the following actions:

•

Try running the diagnostic report again. In the diagnostic report, press the

Verify that your BlackBerry smartphone is connected to the wireless network.

key > Repeat All Steps.

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Service books and diagnostic reports

•

If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't

submit a diagnostic report to a PIN, try submitting the report to an email address.

Related information

Run, view, send, or delete a diagnostic report, 352

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User Guide

Synchronization

How to: Synchronization

About synchronization and reconciliation

The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data

(contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email

application on your computer over the wireless network.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or

email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the

BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry

Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Reconcile email over the wireless network manually

If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you

can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

On the home screen, click the Messages icon.

Press the key> Reconcile Now.

Turn on or turn off wireless email reconciliation

You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry

smartphone.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

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Synchronization

Select or clear the Wireless Reconcile checkbox.

Delete email on your smartphone and in your email

application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

Change the Delete On field to Mailbox & Handheld.

Press the

key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 185

Manage email reconciliation conflicts

You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an

email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the

email application on your computer.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

Change the On Conflicts field.

Press the

key > Save.

Synchronize organizer data over the wireless network

Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer,

especially before you update any software. Maintaining a current backup file on your computer might allow you to recover

smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer,

the organizer data on your computer takes precedence over the organizer data on your smartphone.

In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

key > Options.

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Synchronization

If necessary, click a calendar or contact list.

Select the Wireless Synchronization checkbox.

Press the key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data.

For more information, see the Help in the BlackBerry Desktop Software.

Related information

Empty the deleted items folder on your computer from

your smartphone

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports

this feature. For more information, contact your administrator.

On the home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

If the Message Services field appears, set this field to the appropriate email account.

Press the key > Purge Deleted Items.

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your

BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using

the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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Synchronization

Troubleshooting: Synchronization

Email messages aren't reconciling over the wireless

network

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless

network

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks

application, and MemoPad.

•

If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software.

For more information, see the Help in the BlackBerry Desktop Software.

Contact list field data isn't appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.

For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and

synchronize it with the email application on your computer, because the birthday field is a date field in the email

application on your computer.

Related information

Create a custom contact field, 188

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Synchronization

Some characters in calendar entries don't appear

correctly after synchronization

If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your

computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on

your computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if

your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 177

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Accessibility options

How to: Accessibility

Screen accessibility options

Display closed captions in videos

You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.

On the home screen, click the Media icon.

Press the key > Media Options.

Select the Display Closed Captions checkbox.

If necessary, change the Appearance field, Position field, and Font Scale field.

Press the

key > Save.

Change the display font

On the home screen or in a folder, click the Options icon.

Click Display > Screen Display.

Change the font fields.

Press the

key > Save.

Related information

Use grayscale or reverse contrast for the screen display, 231

Screen display, 227

Use grayscale or reverse contrast for the screen display

On the home screen or in a folder, click the Options icon.

Click Accessibility.

•

To use grayscale for the screen display, change the Color Contrast field to Greyscale.

To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.

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Accessibility options

Press the

key > Save.

Audio and phone accessibility options

Turn on or turn off event sounds

Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,

and when you connect or disconnect a USB cable or accessory to or from your smartphone.

On the home screen or in a folder, click the Options icon.

Click Accessibility.

Change the Event Sounds field.

Press the

key > Save.

Change how you answer calls with a headset

If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your

smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the home screen, press the

key.

Press the key > Options > In-call Settings.

•

To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/

Headset Only).

To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the

key > Save.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific

contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses

the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified

with the assigned ring tone or alert, you can select the All Alerts Off profile.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

In the Name field, type the name of the contact alert.

In the Contacts field, type the name of the contact.

Click a contact.

Change the ring tone and alert information for calls and messages.

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Accessibility options

Press the

key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the

Related information

key > Delete.