Blackberry Cell Phone 9360 User Manual

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,

podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the

key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Show or hide a home screen panel

1. On the home screen, press the

key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the

key > Save.

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Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the

can hide the icon in all panels or in the current panel only.

key > Hide Icon. If the icon appears in other panels, you

• To show all hidden application icons, press the

• To stop hiding an application icon, highlight the icon. Press the

beside the Hide Icon field.

key > Show All Icons.

key > Hide Icon. A check mark should not appear

Related information

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the

key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1. On the home screen, press the

key > Options.

2. Change the Downloads Folder field.

Press the

key > Save.

Change themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

Check what wireless networks your smartphone connects to, 232

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

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Press the

key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1. On the Home screen, press the

key > Options.

• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by

Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the

key > Save.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the

key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as

examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Wireless service plan

Features such as GPS, the camera and video camera, and

network connection options are dependent on your

smartphone model. To find feature specifications for your

smartphone model, visit www.blackberry.com/go/devices.

You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you

to use the Phone application and to send and receive text

messages.

A wireless service plan with data is required for you to use the

browser service and instant messaging applications, and to

send and receive email messages and PIN messages.

A wireless service plan might affect which apps you can

download and how you can download them.

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For more information about your plan, contact your wireless

service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and

receive email messages, use third-party instant messaging

applications, and use some browser options.

If you are an individual user, when you set up your email

address or instant messaging account, you are associating it

with the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your

email account by associating it with a BlackBerry Enterprise

Server. Your administrator might set options that determine

the features and settings that are available on your

smartphone and if you can add or update an app. To view the

IT policies that have been set by your administrator, on the

Home screen or in a folder, click the Options icon. Click

Security > Security Status Information > View IT Policy.

Wireless service provider

Wireless network

Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service

provider's offerings. You might have the option to download

apps from a webpage or an application. For more information,

contact your wireless service provider.

The wireless network that your smartphone is connected to

might affect the availability of some features. Depending on

your wireless service provider and available roaming options,

different wireless networks are available. Some wireless

networks don't support features such as call blocking, call

forwarding, or cell broadcasting. For more information,

contact your wireless service provider.

Region

Depending on your region, you might have the option to add

orupdateappsusingtheBlackBerryAppWorldstorefront. You

might also be able to download apps from a web page or an

application. The availability of certain apps varies by region.

Related information

Find more information, 20

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Find more information

•

Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on

the home screen or in an application menu.

•

www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

Your wireless service provider website: Find information about your wireless network or wireless service plan.

How to: Top 10

BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•

Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts

(for example, Windows Live Hotmail) or to create a new email address for your smartphone.

•

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address

for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 88

About downloading apps with the BlackBerry App World

With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal

productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over

the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry

App World icon. Press the

key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry

App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from

your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app

over the wireless network. For more information, contact your wireless service provider.

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Transfer a file from your computer to your smartphone using your

smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated

with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,

select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 133

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your

BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the

Internet on a laptop or tablet.

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB

cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook

tablet, you must pair your smartphone with your tablet using Bluetooth technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging

applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered

Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the

key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already

appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

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Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with

non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

key > Choose Contact. Click a contact.

• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

key on the keyboard.

Related information

Attach a media file, contact card, appointment, or location to a text message, 96

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the

key > Find a Location.

• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information

for the point of interest. Highlight the point of interest.

• To view a new location, in the Find an address field, type an address. Highlight the location.

• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact

information.

• To view a favorite location, in the Favorites section, highlight the location.

3. Press the

key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location,

press the

key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a

Bluetooth enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone

password, you can also lock your smartphone with a password.

Do one of the following:

• To lock the keyboard, press the

• To unlock the keyboard, press the

key on the top of your smartphone.

key again.

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• To lock your smartphone with a password, on the home screen or in a folder, click the

icon.

•

To unlock your smartphone, enter your password. Press the

key on the keyboard.

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on airplane mode, click All Off.

• To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off data service or set roaming options, 234

Turn off word substitution

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling checkbox.

Press the

key > Save.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All Icons. To

key >

unhide an app, highlight it and then press the

Unhide Icon. If the icon is hidden in other panels, you can

unhide the icon in all panels, or in the current panel only. If

Show All Icons does not appear in the menu, there are no apps

hidden from view.

Search for an app.

On the home screen, start typing the app name.

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Verify that an app is installed.

On the home screen or in a folder, click the Options icon. Click

Device > Application Management. If the app is listed, it is

installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform

you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content

within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click

the Icon Guide.

Openeachitemthathasthisindicator. Forexample, toremove

it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

•

Open all of your messages by clicking on them. If you can't

find all of your unread messages in your inbox, look in your

messages folders.

•

Mark a message as read. Highlight a message. Press the

key > Mark Read.

Mark all messages that are prior to a date as read.

Highlight a date field. Press the

key > Mark Prior

Read.

Identify an indicator.

•

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see

a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon. Click Device > Application

Management.

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone. Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file

on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

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Check to see if there is updated BlackBerry Device Software

that you can download over the network.

Depending on your smartphone model, this feature might not

be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates

automatically.

For instructions, see the Help in BlackBerry Desktop Software.

Visit www.blackberry.com/desktopsoftware.

Update your BlackBerry Desktop Software .

Related information

Change what happens when you type on the Home screen, 18

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or minimize On the navigation bar, click All.

the panel and view the wallpaper.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key opens.

Use pop-up menus.

Pop-up menus provide common available actions, and appear

in the center of the screen. For example, you can use the pop-

up menu in a message to file, forward, or reply to the message.

To open a pop-up menu, press and hold the trackpad. To select

a menu item, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the home screen, highlight All on the navigation bar and

panels.

slide your finger on the trackpad right or left.

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press the

key > Mark as Favorite.

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Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

Related information

Assign an application to a convenience key, 32

Keep an application running in the background and switch to another application, 223

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.

Turn off network connections you aren't using.

In an app, press the

key and click Close or Exit.

On the home screen, click the connections area at the top of

the screen, or click the Manage Connections icon. Click a

network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the home screen, click the connections area at the top of

you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

the screen, or click the Manage Connections icon. Select the

Wi-Fi checkbox.

On the home screen or in a folder, click the Options icon. Click

Device > Auto On/Off.

In the browser, press the

click the icon.

key > Tabs. Highlight a tab and

Set backlighting to remain on for a shorter period, and lower On the home screen or in a folder, click the Options icon. Click

its brightness.

Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically refresh

content.

content. In some of these applications, you can reduce how

often the content refreshes. For more information, see the

Help in the application.

If your smartphone has a camera flash, turn off the flash.

On the home screen, click the Camera icon. Click the flash icon

at the bottom of the screen until the flash off indicator

appears.

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Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

metal contacts on the battery and the smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon. Press the

> Memory Use.

key

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

On the home screen, click the Camera icon or the Media icon

Reduce the size of pictures you take and videos you record.

> Video Camera icon. Press the

key > Options. Change

the Image Size or Video Format field.

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media icon

> Video Camera icon. Press the key > Options. In the

Storage section, change the Store Pictures or Store Videos

field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Receive only the first section of long email messages, 87

View the amount of available storage space on your smartphone, 265

Set how long your smartphone stores messages, 76

Stop storing messages sent from your computer on your smartphone, 86

Stop storing messages sent from your smartphone on your computer, 87

Change how long your smartphone stores calendar entries, 178

Keep an application running in the background and switch to another application, 223

The application storage on my smartphone is low, 268

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Set a smartphone password.

On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files.

On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your smartphone data to your computer.

Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card.

On the Home screen, click the Setup icon. In the Setup section,

click Device Switch > Save Data.

Related information

Set a smartphone password, 277

Turn on encryption, 267

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the

key. Press the

key > Phone

Ring Tones.

Check your voice mail

Press and hold 1.

Set up a speed dial for a contact

From the home screen or in the Phone application, press and hold the key

that you would like to assign speed dial to.

Add an extension to a phone number

Type a letter in a phone number field

Press the

key and X. Type the extension number.

key and the letter key.

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset

Change the active phone number

Press the key on the keyboard.

From the home screen, press the

key. Click your phone number at

the top of the screen. Click a phone number.

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Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Press the Space key twice. The next letter is capitalized.

Press the Space key.

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter

Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock

Type a symbol

Press the Alt key and the Right Shift key. To turn off CAP lock,

press the Left Shift key or Right Shift key.

Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key

Type an accented or special character

Press the Alt key and the character key.

Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U

and slide your finger left until ü appears. Release the letter key

when the accented or special character appears.

Type a number in a text field

Type a number in a number field

Turn on NUM lock

Press and hold the Alt key and press the number key.

Press a number key. You do not need to press the Alt key.

Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text

Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character

Cut highlighted text

Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text

Paste text

Press the Alt key and click the trackpad.

PresstheLeftShiftkeyorRightShiftkeyandclickthetrackpad.

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

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Pause an audio or video file

Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file

Play the next audio file

Press the Mute key again.

Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file

Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in

Zoom out

Pan up

Press I

Press O

Press 2

Press 8

Press 6

Press 4

Press L

Pan down

Pan right

Pan left

Rotate

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video

Take a picture

Press the Volume Up key.

Press the Volume Down key.

Press the Convenience key on the right side of your

smartphone.

Personalize: Top 10

Make your BlackBerry smartphone your own by getting apps, transferring your files, and personalizing your settings.

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Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,

and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

I can't change the number of times that my smartphone rings, 68

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

key > Set As Wallpaper.

Related information

My contact pictures keep changing, 189

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

• To add a folder, press the

key > Add Folder. Type a name for the folder. Click Add.

• To rename a folder, highlight a folder. Press the

• To delete a folder, highlight a folder. Press the

key > Edit Folder. Type a name for the folder. Click Save.

key > Delete.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the

key > Options.

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• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place

your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Save.

Your signature is added to your email after you send it.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

• To change the display language, change the Display Language field.

• To change the typing language, change the Typing Language field.

• To change the language for voice commands, change the Voice Dialing Language field.

Press the

key > Save.

Change the display font

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Change the font fields.

Press the

key > Save.

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you

might not be able to change the application that is assigned to a convenience key.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Convenience Key.

3. Change the Convenience Key Opens field.

Press the

key > Save.

Set up speed dial for a contact

From the home screen, press the

key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

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Quick Help

User Guide

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the

key that you assigned to the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or

groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring

tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring

tone or alert, you can select the All Alerts Off profile.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the

key > Delete.

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

key > Edit.

4. Press the

key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

7. Press the

key > Crop & Save.

key > Save.

Press the

Related information

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

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Quick Help

User Guide

•

Verify that your wireless service plan includes phone or voice services.

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed

dialing list or turn off fixed dialing.

•

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

•

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.

Verify that your phone number is set as your active phone number.

•

If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

•

If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the

key. Press the

key. Click Options. Click BlackBerry MVS

Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails,

contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that

call forwarding is turned off.

•

Related information

Fixed dialing and smart dialing, 58

Call waiting, call forwarding, and call blocking, 56

Switch the active phone number, 62

I'm not receiving messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

•

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that

you want to receive email from.

•

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

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Quick Help

User Guide

Related information

Change, prioritize, or delete an email filter, 80

Forward messages from a specific email folder to your smartphone, 86

I can't send messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

•

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

Generate an encryption key, 282

Wireless coverage indicators, 236

Change or delete a contact, 183

Turn on or turn off data service or set roaming options, 234

Options for email filters, 79

Set options for backlighting, 210

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise

Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do

this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you

delete your smartphone data, you might also delete the data on your media card. For more information, contact your

administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

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Quick Help

User Guide

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•

On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and

Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent

and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can

change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Email messages aren't reconciling over the wireless network

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,

and MemoPad.

•

If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For

more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

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Quick Help

User Guide

•

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone

discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage

Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home

screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

> Devices Properties. Clear

the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 250

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of

time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 132

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Tips and shortcuts

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing

notifications, and turning on or turning off network

connections.

Highlight and click the areas at the top of the home screen.

See all the apps and folders on the home screen, or minimize On the navigation bar, click All.

the panel and view the wallpaper.

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your BlackBerry

smartphone.

Note: You can customize which app a convenience key opens.

Use pop-up menus.

Pop-up menus provide common available actions, and appear

in the center of the screen. For example, you can use the pop-

up menu in a message to file, forward, or reply to the message.

To open a pop-up menu, press and hold the trackpad. To select

a menu item, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the home screen, highlight All on the navigation bar and

panels.

slide your finger on the trackpad right or left.

Add an app to the Favorites panel.

Highlight an app on the home screen or in a folder. Press the

key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

On the home screen, press the

key > Options.

Related information

Change what happens when you type on the Home screen, 18

Assign an application to a convenience key, 32

Keep an application running in the background and switch to another application, 223

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Tips and shortcuts

User Guide

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.

Turn off network connections you aren't using.

In an app, press the

key and click Close or Exit.

On the home screen, click the connections area at the top of

the screen, or click the Manage Connections icon. Click a

network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the home screen, click the connections area at the top of

you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

the screen, or click the Manage Connections icon. Select the

Wi-Fi checkbox.

On the home screen or in a folder, click the Options icon. Click

Device > Auto On/Off.

In the browser, press the

click the icon.

key > Tabs. Highlight a tab and

Set backlighting to remain on for a shorter period, and lower On the home screen or in a folder, click the Options icon. Click

its brightness.

Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically refresh

content.

content. In some of these applications, you can reduce how

often the content refreshes. For more information, see the

Help in the application.

If your smartphone has a camera flash, turn off the flash.

Keep your battery connections clean.

On the home screen, click the Camera icon. Click the flash icon

at the bottom of the screen until the flash off indicator

appears.

Every few months, use a cotton swab or dry cloth to clean the

metal contacts on the battery and the smartphone.

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Tips and shortcuts

User Guide

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All Icons. To

key >

unhide an app, highlight it and then press the

Unhide Icon. If the icon is hidden in other panels, you can

unhide the icon in all panels, or in the current panel only. If

Show All Icons does not appear in the menu, there are no apps

hidden from view.

Search for an app.

On the home screen, start typing the app name.

Verify that an app is installed.

On the home screen or in a folder, click the Options icon. Click

Device > Application Management. If the app is listed, it is

installed on your BlackBerry smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon. Press the

> Memory Use.

key

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

On the home screen, click the Camera icon or the Media icon

Reduce the size of pictures you take and videos you record.

> Video Camera icon. Press the

key > Options. Change

the Image Size or Video Format field.

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media icon

> Video Camera icon. Press the key > Options. In the

Storage section, change the Store Pictures or Store Videos

field.

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Tips and shortcuts

User Guide

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Receive only the first section of long email messages, 87

View the amount of available storage space on your smartphone, 265

Set how long your smartphone stores messages, 76

Stop storing messages sent from your computer on your smartphone, 86

Stop storing messages sent from your smartphone on your computer, 87

Change how long your smartphone stores calendar entries, 178

Keep an application running in the background and switch to another application, 223

The application storage on my smartphone is low, 268

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to

update the software from either your computer or your smartphone. Research In Motion recommends that you regularly

create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file

on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an

unforeseen issue.

Check to see if there is updated BlackBerry Device Software

that you can download over the network.

Depending on your smartphone model, this feature might not

be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Check for Updates. Connect your smartphone to your

computer.

Set your BlackBerry Desktop Software to check for updates

automatically.

For instructions, see the Help in BlackBerry Desktop Software.

Visit www.blackberry.com/desktopsoftware.

Update your BlackBerry Desktop Software .

Related information

Set a smartphone password, 277

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Tips and shortcuts

User Guide

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised,

such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Set a smartphone password.

On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files.

On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your smartphone data to your computer.

Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the

BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card.

On the Home screen, click the Setup icon. In the Setup section,

click Device Switch > Save Data.

Related information

Turn on encryption, 267

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform

you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content

within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click

the Icon Guide.

Openeachitemthathasthisindicator. Forexample, toremove

it from the Messages icon, click the icon.

Remove the new item indicator

In the Messages app, do one or more of the following:

Remove the unopened message indicator

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Tips and shortcuts

User Guide

•

Open all of your messages by clicking on them. If you can't

find all of your unread messages in your inbox, look in your

messages folders.

•

Mark a message as read. Highlight a message. Press the

key > Mark Read.

Mark all messages that are prior to a date as read.

Highlight a date field. Press the

key > Mark Prior

Read.

Identify an indicator.

•

You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see

a complete list of applications on your BlackBerry

smartphone and their icons, on the Home screen or in a

folder, click the Options icon. Click Device > Application

Management.

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the home screen, press the

key. Press the

key > Phone

Ring Tones.

Check your voice mail

Press and hold 1.

Set up a speed dial for a contact

From the home screen or in the Phone application, press and hold the key

that you would like to assign speed dial to.

Add an extension to a phone number

Type a letter in a phone number field

Press the

key and X. Type the extension number.

key and the letter key.

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset

Change the active phone number

Press the key on the keyboard.

From the home screen, press the

key. Click your phone number at

the top of the screen. Click a phone number.

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Tips and shortcuts

User Guide

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Press R

Press L

Press F

Press I

Reply to all in an email or a PIN message

Forward a message

File an email message

View or hide the email address of a contact

Move to the next message

Move to the previous message

Highlight the contact in the To or From field. Press Q.

Press N

Press P

In your message inbox

Open a message

Press the

key.

Compose a message from a message inbox

Mark a message as read or unread

Add a flag to a message

Press C

Press the Alt key and U.

Press W

View all flagged messages

View received messages and received call logs

View draft and sent messages

View voice mail messages

Press the Alt key and F.

Press the Alt key and I.

Press the Alt key and O.

Press the Alt key and V.

Press the Alt key and S.

Press the Alt key and P.

View text messages

View call logs

View all your messages

Press the

key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

Press the Space key.

Press T

Move down a screen

Move to the top of a message inbox

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Tips and shortcuts

User Guide

Move to the bottom of a message inbox

Move to the next unread item

Press B

Press U

Press J

Press K

Move to the next related message

Move to the previous related message

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment

Press F

Move to the last cursor position after closing and reopening a Press G

file or an attachment

In a spreadsheet

Move to a specific cell

View the content of a cell

Switch worksheets

Press G

Press the Space key

Press V. Click a worksheet.

Press H

View or hide columns or rows

In a presentation

Switch presentation views

Press M

Press N

Move to the next slide when viewing a presentation in slide

view

Move to the previous slide when viewing a presentation in

slide view

Press P

Move to the last cursor position after closing and reopening a Press G

presentation that you were viewing in text view or in text and

slide view

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Tips and shortcuts

User Guide

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Press the Space key twice. The next letter is capitalized.

Press the Space key.

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter

Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock

Type a symbol

Press the Alt key and the Right Shift key. To turn off CAP lock,

press the Left Shift key or Right Shift key.

Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key

Type an accented or special character

Press the Alt key and the character key.

Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U

and slide your finger left until ü appears. Release the letter key

when the accented or special character appears.

Type a number in a text field

Type a number in a number field

Turn on NUM lock

Press and hold the Alt key and press the number key.

Press a number key. You do not need to press the Alt key.

Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text

Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character

Cut highlighted text

Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text

Paste text

Press the Alt key and click the trackpad.

PresstheLeftShiftkeyorRightShiftkeyandclickthetrackpad.

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Tips and shortcuts

User Guide

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file

Play the next audio file

Press the Mute key again.

Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file

Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in

Zoom out

Pan up

Press I

Press O

Press 2

Press 8

Press 6

Press 4

Press L

Pan down

Pan right

Pan left

Rotate

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video

Take a picture

Press the Volume Up key.

Press the Volume Down key.

Press the Convenience key on the right side of your

smartphone.

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Tips and shortcuts

User Guide

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language

that you are using, some shortcuts might not be available.

Insert a period (.) in the address bar

Insert a slash mark (/) in the address bar

Stop loading a webpage

Press the Space key.

Press the Shift key and the Space key.

Press the

key.

Close the browser

Press and hold the

key.

On a webpage

Quickly switch between tabs

Zoom in to a webpage

Press W

Press I

Zoom out from a webpage

Go to the start page

Press O

Press G

Press H

Press K

Press A

Return to the browser home page

Open the bookmark folder

Bookmark a webpage

View a list of webpages that you have visited Press Y

recently

Refresh a webpage

Press R

Find text on a webpage

Open the browser options

Press F. To find the next instance of the text, press V.

Press S

Move around a webpage

Move up a screen

Press the Shift key and the Space key.

Move down a screen

Press the Space key.

Press T

Move to the top of a webpage

Move to the bottom of a webpage

Press B

Related information

Turn on browser shortcuts, 161

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Tips and shortcuts

User Guide

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the

key > Options. Click Calendar Display and Actions. Clear the Enable Quick

Entry check box.

Schedule an appointment

Change to Agenda view

Change to Day view

Press C

Press A

Press D

Press W

Press M

Change to Week view

Change to Month view

Move to the next week, month, or day in Agenda view

Move to the previous week, month, or day in Agenda view

Move to the current date

Press the Space key.

Press the Shift key and the Space key.

Press T

Press G

Move to a specific date

Search shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Search for an item on your BlackBerry smartphone

Search for text in a message

Start typing on the home screen.

Press S

Press F

Search for text in a file or an attachment

Search for text on a webpage

Search for text in a presentation

Note: You can change what happens when you type on the home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

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Tips and shortcuts

User Guide

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Press I

Zoom out from a map

Press O

Press N

Press P

Move to the next direction on a route

Move to the previous direction on a route

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing

input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

About multiple phone numbers, 62

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Phone

User Guide

Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Placed call

Received call

Voice mail message

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the home screen, press the

of the screen.

key.Your phone number appears at the top

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Phone

User Guide

• If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers,

from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service

plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive

text messages.

Related information

My phone number appears as Unknown in the Phone application, 68

Make a call

1. Do one of the following:

•

If your BlackBerry smartphone is unlocked, press the

key.

• If your smartphone is locked and you don't want to unlock it, press the

key > Place Call.

2. Type a phone number or contact name.

Press the

key.

To end the call, press the

key.

Related information

Add a pause or a wait to a phone number, 182

Available voice commands, 69

Turn on or turn off dialing from the lock screen, 62

Sort phone numbers or contacts on the phone screen, 63

Change your ring tone, notifiers, reminders, or alerts, 31

Answer or end a call

Press the

key.

To end a call, press the

key.

Related information

I can't change the number of times that my smartphone rings, 68

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the

key > Swap or Flash.

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Phone

User Guide

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,

and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

Mute a call

During a call, press the Mute key on the right side of your smartphone.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the

key > Hold.

To resume a call, press the

key > Resume.

Turn on the speakerphone

CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur.

For more information, see the Safety and Product Information booklet for your smartphone.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the key again.

Dial an extension

1. Press the X key.

2. Type the extension number.

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Phone

User Guide

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a

conventional phone keypad.

•

To type a number, press a number key.

To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the

key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the

key.

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.

Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of

audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the

indicator appears at the top of the screen, you can call only

emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked.

Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is

also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off

when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can

make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.

Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or

interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency

Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless

service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency

Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS

technology to find your approximate location.

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Phone

User Guide

Make an emergency call

Do one of the following:

• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the

key. Type the

emergency number. Press the

• If your smartphone is locked with a password, press the

key.

key > Emergency. Press the

key on the top of your smartphone. Press the

key.

key. Type the

• If your keyboard is locked, press the

emergency number. Press the

key.

Volume

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

To decrease the volume, press the Volume Down key on the right side of your smartphone.

To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.

If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they

can't hear you.

Related information

Mute a call, 53

Amplify the volume using the audio boost feature, 130

Improve sound quality for media files, 131

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the

key > Save.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth enabled headset.

1. During a call, press the

key > Enhance Call Audio.

2. Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth enabled headset.

From the home screen, press the

key.

2. Press the

key > Options > In-call Settings.

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Phone

User Guide

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the

key > Save.

Speed dial

Set up speed dial for a contact

From the home screen, press the

key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the

key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the Home screen, press the

key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the

key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial

key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the

key.

2. Press the

key > Options > Call Waiting.

3. Select or clear the Enabled checkbox.

Press the

key > Save.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your

SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.

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Phone

User Guide

For more information, contact your wireless service provider.

Forward or stop forwarding calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the

key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls

field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If

Not Reachable fields to a call forwarding number.

Press the

key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the

key.

2. Press the

3. Press the

key > Options > Call Forwarding.

key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the

key on the keyboard.

key > Edit. Change

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the

the phone number. Press the

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

4. Press the key > Close.

key on the keyboard.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block

all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must

set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service

provider and wireless network, this feature might not be supported.

Block or stop blocking calls

To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your

SIM card for this service and provide you with a call blocking password.

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Phone

User Guide

From the home screen, press the

key.

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

4. Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the

key > Disable.

Change the call blocking password

From the Home screen, press the

key.

Press the

key > Options > Call Barring.

key > Change Password.

3. Press the

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency

access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed

dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card

PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your

SIM card for this service and provide you with a SIM card PIN2 code.

From the home screen, press the

key.

Press the

key > Options > FDN Phone List.

key > Enable FDN Mode.

3. Press the

4. Type your PIN2 code.

Press the

key on the keyboard.

To turn off fixed dialing, press the

key > Disable FDN Mode.

Related information

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Phone

User Guide

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card

PIN2 code.

From the Home screen, press the

key.

2. Press the

key > Options > FDN Phone List.

• To add a contact, press the

key > New. Type your PIN2 code. Press the

key. Type a name and phone

number.

• To change a contact, press the

key > Edit. Change the contact information.

• To delete a contact, highlight a contact. Press the

key > Delete.

Press the key > Save.

About smart dialing

With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts

application so that you don't have to dial a country code and area code each time that you make a call, unless the country code

or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing

feature.

In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that

you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that

organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the

main phone number for the organization.

Related information

Conference call meetings, 179

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the

key.

2. Press the

3. Press the

key > Options > Call Forwarding.

key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the

key on the keyboard.

key > Edit. Change

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the

the phone number. Press the

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

4. Press the key > Close.

key on the keyboard.

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Phone

User Guide

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service

has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your

smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the

conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't

have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can

create a conference call by calling other contacts and joining the calls together.

Related information

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.

1. During a call, press the

key > Add Participant.

2. Type a phone number or highlight a contact.

Press the

key.

During the new call, press the

key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related information

Place a call on hold, 53

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed

call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated

duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your

call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a

missed call indicator might also appear at the top of the home screen.

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Phone

User Guide

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your

BlackBerry smartphone for 30 days.

Send a call log

From the Home screen, press the

2. Highlight a call log.

key.

Press the

key > View > History.

4. Highlight a call log.

5. Press the

key > Forward.

Delete call logs

From the Home screen, press the

2. Do one of the following:

• To delete a single call log, highlight a call log.

key.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or

down. Release the Shift key.

Press the

key > Delete.

Add, change, or delete call log notes

From the Home screen, press the

2. Highlight a call log.

key.

Press the

4. Click a call log.

key > View > History.

Press the

key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

• To delete notes, click Edit Notes. Press the

key > Clear Field.

Press the key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the

key > Save.

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Phone

User Guide

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that

you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the

following situations applies:

•

Your smartphone uses a SIM card and your SIM card supports more than one phone number.

Your wireless service provider has set up your smartphone to support more than one phone number.

Your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you

receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls

that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and

receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy

signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a

BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all

phone numbers. If you're already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of

the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

Switch the active phone number

From the home screen, press the

key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Related information

My phone number appears as Unknown in the Phone application, 68

Turn on or turn off dialing from the lock screen, 62

Phone options

Turn on or turn off dialing from the lock screen

From the Home screen, press the

key.

2. Click Security > Password.

3. Select or clear the Allow Outgoing Calls While Locked checkbox.

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Phone

User Guide

Press the

key > Save.

Sort phone numbers or contacts on the phone screen

From the Home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the

key > Save.

Related information

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the

key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My

Identity field to Network Determined.

Press the

key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or

passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the

key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete checkbox.

Press the

key > Save.

Change how you answer or end calls with the holster

From the home screen, press the

key.

2. Press the

key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto

Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer

Calls field to Never.

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Phone

User Guide

• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into

Holster.

• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to

Never.

Press the

key > Save.

Change how you answer calls with a headset

If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your

smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the home screen, press the

key.

2. Press the

key > Options > In-call Settings.

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset

Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the

key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your

wireless service provider.

From the Home screen, press the

key.

key > Status > Last Call or Total Calls > Clear Timer.

key > Save.

2. Press the

Press the

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level

and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the Home screen, press the

key.

2. Press the

key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the

key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

Related information

About hearing aid mode, 64

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Phone

User Guide

About TTY support

When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per

second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text

that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY

device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone,

visit www.shopblackberry.com.

Turn on or turn off TTY support

From the Home screen, press the

2. Press the key > Options > TTY.

3. Change the TTY field.

key.

Press the

key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

Related information

About TTY support, 65

Phone options, 62

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might

differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check

your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the home screen.

From the home screen, press the

key.

2. Press the

key > Call Voice Mail.

Related information

I can't check my voice mail, 67

Change the voice mail access number and password

If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different

voice mail system.

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Phone

User Guide

Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the

password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice

mail password, call your wireless service provider to get a new password.

From the home screen, press the

key.

2. Press the

key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the

Related information

key > Save.

I can't check my voice mail, 67

Change how many times your smartphone rings before the call goes to voice mail

To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your

wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more

information, contact your wireless service provider.

Related information

I can't change the number of times that my smartphone rings, 68

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

I can't make or receive calls

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

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Phone

User Guide

•

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed

dialing list or turn off fixed dialing.

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

•

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.

Verify that your phone number is set as your active phone number.

•

If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

•

If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the

key. Press the

key. Click Options. Click BlackBerry MVS

Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails,

contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that

call forwarding is turned off.

•

Related information

Fixed dialing and smart dialing, 58

Call waiting, call forwarding, and call blocking, 56

Switch the active phone number, 62

I can't check my voice mail

Try the following actions:

• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your

voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number.

Check the voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your

wireless service provider or administrator.

Related information

Switch the active phone number, 62

I can't block calls

•

Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless

service provider.

•

If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For

more information, see the BlackBerry MVS Client User Guide.

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Phone

User Guide

I can't change the number of times that my smartphone rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry

smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

My phone number appears as Unknown in the Phone application

If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone

number appears in the Phone application.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the

key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls

on the Bluetooth-enabled headset.

Try the following actions:

•

Disconnect the Bluetooth-enabled headset from your smartphone.

During a call, press the

key, click Activate Handset.

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Voice commands

User Guide

Voice commands

How to: Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Related information

I can't make calls using a voice command, 71

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts

might read out instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the

Audio Prompts field to Detailed Prompts.

Press the

key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

Available voice commands

Voice command

Description

"Call <contact name or phone number>" Saythisvoicecommandtomakeacall. Toperformthistaskwitha Bluetooth enabled

device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled

device must support this feature and you must turn on Bluetooth technology. You

can't make calls to emergency numbers using voice commands.

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Voice commands

User Guide

Voice command

Description

"Call <contact name> <phone number

type>"

Say this voice command to call a specific phone number for a contact that is in your

contact list. For example, if the contact has a work number and a mobile number,

you can say "call <contact name> work" to call the work number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set

options for dialing extensions. You can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry smartphone,

say this voice command to check your active phone number.

"Check signal strength"

"Check network"

Say this voice command to check your wireless coverage level.

Say this voice command to check the wireless network that your smartphone is

connected to.

"Check battery"

"Repeat"

Say this voice command to check the battery power level.

Say this voice command to have the last voice prompt repeated to you.

Say this voice command to close the voice dialing application.

"Cancel"

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you

use to make a voice command.

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language.

3. Change the Voice Dialing Language field.

Press the

key > Save.

Related information

My smartphone doesn't recognize names or numbers in voice commands, 71

Turn off choice lists for voice commands

If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you

with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best

match and dials the phone number automatically.

1. On the home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the

key > Save.

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Voice commands

User Guide

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry

smartphone.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 247

Change the language for voice commands, 70

My smartphone doesn't recognize names or numbers in voice commands

Try the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

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Messages

User Guide

Messages

How to: Messages

Messages at a glance

Send an email

1. On the Home screen, click the Messages icon.

2. Press the

key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

5. Press the

key > Send.

Related information

Search for a contact, 183

Attach a file to an email, 77

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Messages

User Guide

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with

non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

key > Choose Contact. Click a contact.

• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

key on the keyboard.

Related information

Attach a media file, contact card, appointment, or location to a text message, 96

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key.

•

To change the message, click Edit. Change the message. Press the

key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the

Press the key > Send.

• To resend the message without changing it, click Resend.

key > Change Address. Click a new contact.

Related information

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. Press the

key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the

key.

• To ignore all instances of the suggested spelling, press the

• To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

• To stop checking spelling, press the

key > Cancel Spell Check.

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Messages

User Guide

Save a draft of a message

When you are composing a message, press the

key > Save Draft.

Delete a message

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

key > Delete.

• To delete a saved message, press the

key > View Saved Messages. Highlight the message. Press the

key >

Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the

key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your

computer during email reconciliation.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

1. When you are composing a message, press the

2. Find and highlight a contact.

key > Attach > Contact.

3. Press the

key > Continue.

Related information

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the

key > Add Bcc.

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a webpage, press the

2. Type the text.

key > Find or Find on Page.

Press the

key on the keyboard.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

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Messages

User Guide

Reply to or forward an email or PIN message

In a message, press the

key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related information

Some messages no longer appear on my smartphone, 92

View an address instead of a display name

In a message, press the

key > Show Address.

To view the display name again, press the

key > Show Name.

Save a message

Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain

period of time.

On the Home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the

• To save a text message, open a conversation and highlight a text message. Press the

key > Save.

key > Save Message.

Related information

View saved messages, 75

View saved messages

1. On the Home screen, click the Messages icon.

2. Press the

key > View Saved Messages.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Sent Messages check box.

key > Options > Message Display and Actions.

Press the

key > Save.

View filed messages

1. On the Home screen, click the Messages icon.

Press the

key > View Folder.

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Messages

User Guide

3. Click a folder.

Set how long your smartphone stores messages

1. On the Home screen, click the Messages icon.

Press the

3. Change the Days To Keep Messages field.

key > Options > Message Display and Actions.

Press the

Related information

key > Save.

Open a new message automatically when you remove your smartphone

from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

key > Options > Message Display and Actions.

Press the

key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Delete check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Hide the new or unread message indicator

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator checkbox.

• To hide the unread message indicator, change the Display Message Count field to None.

Press the

key > Save.

Turn off the prompt that appears when you mark messages as read

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Read checkbox.

Press the

key > Save.

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Messages

User Guide

How to: Email

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

2. Press the

key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

5. Press the

key > Send.

Related information

Search for a contact, 183

Attach a file to an email, 77

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that

supports this feature. For more information, contact your administrator.

When you are composing an email, press the

key > Attach > File.

• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.

• To attach a file that is saved on your organization's network, press the

key > Go To. Find and click the file. If

necessary, type the credentials that you use to connect to your organization's network.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

Press the

key > Save.

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Messages

User Guide

Delete the disclaimer from an email

If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add

a disclaimer to your email after you send it.

When you are composing an email, press the

key > Remove Disclaimer.

To add the disclaimer again, press the

key > Add Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

Set the importance level for an email or a PIN message that you send

If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears

beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for

messages, the importance level will also be indicated to the recipient.

1. When you are composing an email or a PIN message, press the

key > Options.

2. Change the Importance field.

Press the

key > Save.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the

key > Delete.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email

application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple

email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher

in the list.

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

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Messages

User Guide

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as

Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Filters.

key > New.

4. Type a name for the email filter.

5. Set the email filter options.

Press the

key > Save.

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the

key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

Press the

key > Save.

Options for email filters

Option

Description

From

Specify one or more contacts or email addresses that the email

filtershouldsearchforintheFromfieldofyouremail. Separate

multiple contacts or email addresses with a semicolon (;). To

specify that the email filter should search for all contacts or

email addresses that contain specific text, type the text and

use an asterisk (*) as a wildcard character to represent the rest

of the contact or email address.

Sent to

Subject

Specify one or more contacts or email addresses that the email

filter should search for in the Sent To field of your email.

Separate multiple contacts or email addresses with a

semicolon (;). To specify that the email filter should search for

all contacts or email addresses that contain specific text, type

the text and use an asterisk (*) as a wildcard character to

represent the rest of the contact or email address.

Specify the text that the email filter should search for in the

Subject field of your email.

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Messages

User Guide

Option

Description

Message

Specify the text that the email filter should search for in the

body of your email.

Sent directly to me

Cc to me

Set whether the email filter applies to email that includes your

email address in the To field.

Set whether the email filter applies to email that includes your

email address in the Cc field.

Bcc to me

Set whether the email filter applies to email that includes your

email address in the Bcc field.

Importance

Set the importance level of email that the email filter applies

to.

Sensitivity

Action

Set the sensitivity level of email that the email filter applies to.

Set whether email that the email filter applies to is forwarded

to your BlackBerry smartphone. If email is forwarded, specify

whether it is forwarded with high importance or with the email

header only.

Turn on an email filter

1. On the Home screen, click the Messages icon.

Press the

3. Select the check box beside an email filter.

key > Options > Email Filters.

Press the

key > Save.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Filters.

3. Highlight an email filter.

Press the

key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the

key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

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Messages

User Guide

Synchronizing email

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on

your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages

should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages

in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email

can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry

Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone, which

will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the

key > Save.

Delete email on your smartphone and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

Press the

key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

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Messages

User Guide

Empty the deleted items folder on your computer from your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Press the key > Purge Deleted Items.

key > Options > Email Reconciliation.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and

in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 173

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

Press the

key > Save.

Stop forwarding email to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld checkbox.

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Messages

User Guide

Press the

key > Save.

To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.

Viewing and replying to email

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with a

work email account and one or more personal email accounts. If you associate your smartphone with more than one email

account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For more

information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/

smartphones and click the link under Email Setup.

Depending on your theme, a separate icon might appear for text messages.

Preview more of grouped email messages

To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by

subject.

1. On the Home screen, click the Messages icon.

2. Click Options > Message Display and Actions.

3. Change the Preview Length field.

Press the

key > Save.

View email in plain text format

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

Press the

key > Save.

Organizing your email inbox

About flags

Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to

you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due

dates so that your BlackBerry smartphone reminds you to return to the email.

If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags,

changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise,

changes that you make to flags in the email application on your computer should be reflected on your smartphone.

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Messages

User Guide

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.

Add, change, or remove a flag

If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are

not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.

When you are composing or viewing an email, press the

key.

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the

To change a flag, click Flag Properties. Change the flag properties. Press the

key > Save.

• To remove a flag, click Clear Flag.

Change how you group email messages

1. On the Home screen, click the Messages icon.

2. Press the

key > Display Style > Group by Subject or Single Messages.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a

separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already

appear by default.

1. On the Home screen, click the Messages icon.

2. Press the

key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more

email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

Press the

key > Save.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

Press the

key > Save.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

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Messages

User Guide

• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server,

change the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

Press the

key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your

administrator.

Mark a message as read or unread

On the Home screen, click the Messages icon.

• To mark a message as read or unread, highlight the message. Press the

key > Mark Read or Mark Unread.

• To mark all messages that are prior to a specific date as read, highlight a date field. Press the

key > Mark Prior

Read.

Storing and filing email

About synchronization of email folders

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your

BlackBerry smartphone.

If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this

feature, changes that you make to email folders are synchronized over the wireless network.

Related information

File an email

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the

key > File.

4. Highlight a folder.

5. Press the

key > File.

Related information

Stop storing messages sent from your computer on your smartphone, 86

Add, move, rename, or delete an email folder

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

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Messages

User Guide

1. On the Home screen, click the Messages icon.

Press the

3. Highlight a folder.

key > View Folder.

Press the

key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

Forward messages from a specific email folder to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

key > Options > Email Preferences.

Press the

5. Select the checkbox beside an email folder.

key > Folder Redirection.

Press the

key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email

application on your computer, appears on your BlackBerry smartphone.

Related information

Hide filed email from the message inbox

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Filed Messages check box.

key > Options > Message Display and Actions.

Press the

key > Save.

Stop storing messages sent from your computer on your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

key > Options > Email Preferences.

Press the

key > Folder Redirection.

5. Clear the checkbox beside the Sent Items folder.

Press the

key > Save.

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Messages

User Guide

Stop storing messages sent from your smartphone on your computer

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder checkbox.

Press the

key > Save.

Email options

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the

key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the

appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place

your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Save.

Your signature is added to your email after you send it.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Auto More check box.

key > Options > Message Display and Actions.

Press the

key > Save.

To download more of an email, press the

key > More or More All.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the

key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

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Messages

User Guide

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

6. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off.

Press the

key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email

filters, synchronize your contacts, change your signature or display name, and more.

1. On the Home screen, click the Messages icon.

2. Press the

key > Options > Email Account Management.

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under

Email Setup.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the

options might not appear.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the

Send Read Receipts field.

Press the

key > Save.

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Messages

User Guide

Stop loading pictures in HTML email messages

By default, your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML

email messages.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically checkbox.

Press the

key > Save.

To view pictures in an HTML email message, press the

key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email

messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry smartphone prompts

you before downloading external pictures.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download checkbox.

Press the

key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your

BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Show Recent Contacts When Composing Email checkbox.

key > Options > Message Display and Actions.

Press the

key > Save.

Google Mail

About Google Mail on your smartphone

Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account)

to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related

messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own

custom labels, report spam, archive messages, and add stars to important email messages.

For more information about Google Mail, visit www.googlemail.com.

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Messages

User Guide

Add or remove a Google Mail star

You can mark an important Google Mail message or conversation with a star.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

key.

• To add a star, click Add Star.

• To remove a star, click Remove Star.

Apply or remove a Google Mail label

You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you

apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

key > Labels.

• To apply a label, select the checkbox beside the label.

• To remove a label, clear the checkbox beside the label.

Press the

key > Save.

View Google Mail messages with a specific label

1. On the Home screen, click the Messages icon.

Press the

3. Click a label.

key > View Folder.

Create or delete a Google Mail label

1. On the Home screen, click the Messages icon.

2. Press the

• To create a new label, click New Label. Type a label name. Click Save.

• To delete a label, highlight a label. Press the key > Delete.

key > Labels.

Archive a Google Mail message or conversation

If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the

conversation.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

key > Archive > Yes.

Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically

deleted from your smartphone after a certain period of time.

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Messages

User Guide

Move archived Google Mail messages to your message inbox

1. On the home screen, click the Messages icon.

2. Press the

3. Highlight a Google Mail message or conversation.

4. Press the key > Move to Inbox.

key > View Folder > Archive.

Report spam sent to your Google Mail account

When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that

is part of a conversation, all of the messages in the conversation are also reported as spam.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

key > Report Spam.

4. If necessary, click Yes.

Troubleshooting: Email

I can't send messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

•

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

•

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

Generate an encryption key, 282

Wireless coverage indicators, 236

Change or delete a contact, 183

Turn on or turn off data service or set roaming options, 234

Options for email filters, 79

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Messages

User Guide

Change, prioritize, or delete an email filter, 80

I'm not receiving messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

•

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that

you want to receive email from.

•

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Forward messages from a specific email folder to your smartphone, 86

Email messages aren't reconciling over the wireless network

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages,

and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete

saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,

email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

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Messages

User Guide

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

•

Related information

Receive only the first section of long email messages, 87

HTML email messages don't appear correctly

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

Try downloading external pictures. Press the

Try viewing your message in plain text. Press the

key > Get Images.

•

key > Get Plain Text.

Related information

View email in plain text format, 83

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

•

Wait for a few seconds. The email folders might become available after a short period of time.

Turn off wireless email reconciliation, and then turn it on again.

Related information

Hide messages from the Messages application, 84

Email filters aren't working correctly

Try the following actions:

•

Verify that your email filters are turned on.

Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email

messages.

Related information

Email filters, 78

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

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Messages

User Guide

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other

than your inbox in the email application on your computer, your smartphone files the message.

Related information

View filed messages, 75

Hide filed email from the message inbox, 86

I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current

smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current

smartphone.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

Text messages

How to: Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.

Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your

recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text

messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.

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Messages

User Guide

If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages

using the first phone number that appears in the My Number field in the Phone application.

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

Unread message

Read message

New BBM item

To clear this indicator, open each chat that has this

indicator.

BBM chat is open

Draft message

New BBM Groups item

New RSS item

Filed message

Message with an attachment

Message is being sent

Message is high priority

Text message with an attachment

Text message

Message has not been sent

Message has been sent

Message has been delivered

Message has been read

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with

non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

key > Choose Contact. Click a contact.

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Messages

User Guide

• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

key on the keyboard.

Attach a media file, contact card, appointment, or location to a text message, 96

Attach a media file, contact card, appointment, or location to a text message

1. When you are composing a text message, press the

key > Attach.

2. Click one of the following menu items:

• Picture

• Video

• Location

• Audio

• Voice Note

• Contact

• Appointment

3. Click a file.

Related information

I can't turn on cell broadcasting, 102

Set the importance level for text messages that you send

Depending on your wireless service provider, the Priority field might not be available.

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your

BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application

supports importance levels for messages, the importance level will also be indicated to the recipient.

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

• To set the importance level for text messages, in the SMS Text section, change the Priority field.

• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering

section, change the Importance field.

Press the

key > Save.

Request delivery notification or read notification for a text message

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

3. In the MMS section, do one of the following:

• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.

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Messages

User Guide

• To receive notification when the recipient opens the message, select the Confirm Read check box.

Press the key > Save.

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the

accidentally sending a message if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

, which might prevent you from

Press the

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

key > Options > Text Messaging.

Press the

key > Save.

Viewing and replying to text messages

Reply to or forward a text message

You can't forward text messages that contain content that is copyright protected.

1. On the Home screen, click the Text Messages icon.

2. Highlight a message.

• To reply to a message, press the

key > Reply.

• To forward a message, press the

key > Forward.

Add an appointment to your calendar from a text message

1. In a text message, highlight an iCalendar attachment.

2. Press the

3. Press the

key > View Appointment.

key > Add To Calendar.

Show names in the history of text messages

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

3. In the General Text Messaging Options section, select the Show Names check box.

4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the

history of your text messages, and not in messages that you send.

Press the

key > Save.

Change how your text messages look

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

3. In the General Text Messaging Options section, change the Conversation Style field.

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Messages

User Guide

Press the

key > Save.

Organizing and storing text messages

Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still

appear in the Messages application.

1. On the Home screen, click the Messages icon.

2. Press the

3. Select the Leave Messages On SIM Card checkbox.

key > Options.

Press the

key > Save.

To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,

your text messages are deleted from your SIM card.

Delete the history from a text message

Do one of the following:

• To delete an individual message from the history, highlight the message. Press the

key > Delete Message.

• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the

key > Clear Conversation.

• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press

the

key > Delete.

Save a media file from a text message

1. In a text message, open an attachment.

Press the

key.

3. Click Save <media type>.

4. Click Save.

Save a contact card from a message

If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.

1. In a message, highlight a contact card.

2. Press the

key > View Attachment.

Press the

key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

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Messages

User Guide

Options for text messages

Stop receiving text messages when roaming

1. On the Home screen, click the Text Messages icon.

Press the

3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.

key > Options.

Press the

key > Save.

Block text messages

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject

Advertisements check box.

Press the

key > Save.

Turn off Word Substitution for text messages

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, select the Disable Word Substitution check box.

key > Options.

Press the

key > Save.

Set how long your service center attempts to send text messages

If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the

number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, change the Retries field.

key > Options.

Press the

key > Save.

Set a wireless network type for sending text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. On the Home screen, click the Text Messages icon.

Press the

key > Options.

3. In the SMS Text section, do one of the following:

• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or

Packet Switched.

• To use either network type to send text messages, which might be beneficial when roaming, change the Network To

Send Over field to Circuit Switched Preferred or Packet Switched Preferred.

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Messages

User Guide

Press the

key > Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all

BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a

specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell

broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular

weather forecasts while another might send traffic reports.

Turn on cell broadcasting

To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your

SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature

might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcasting.

3. Select the Enable Cell Broadcasting checkbox.

• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the

the channel ID and a nickname. Click OK.

key > Add Channel. Type

4. Select the checkbox beside a language.

Press the

key > Save.

To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that

your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your

location.

Related information

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,

based on your location.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcasting.

3. In the Channels section, highlight a cell broadcast channel.

Press the

key.

• To stop receiving messages from the cell broadcast channel, click Disable.

100

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Messages

User Guide

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcasting.

3. In the Channels section, highlight a cell broadcast channel.

4. Press the

key > Set Nickname.

5. Type a name for the cell broadcast channel.

6. Click OK.

Press the

key > Save.

Personalize: Text messages

Change how your text messages look

1. On the Home screen, click the Text Messages icon.

Press the

3. In the General Text Messaging Options section, change the Conversation Style field.

key > Options.

Press the

key > Save.

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the

accidentally sending a message if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

, which might prevent you from

Press the

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

key > Options > Text Messaging.

Press the

key > Save.

Troubleshooting: Text messages

I can't send text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your

smartphone should send the messages when you return to a wireless coverage area. Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,

your smartphone should send the messages when you return to a wireless coverage area.

Verify that fixed dialing is turned off.

Related information

101

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Messages

User Guide

I'm not receiving text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you

should receive messages when you return to a wireless coverage area.

I can't turn on cell broadcasting

If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected

for cell broadcast messages.

Clear the checkbox beside all the languages that your SIM card doesn't support.

I can't attach a file to a text message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide

show.

Try the following actions:

•

Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).

Verify that the file isn't copyright protected.

If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.

I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current

smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current

smartphone.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

PIN messages

How to: PIN messages

Compose and send a PIN message

1. On the Home screen, click the Messages icon.

2. Press the

key > Compose Other > Compose PIN.

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3. In the To field, do one of the following:

•

Type a PIN. Press the

key on the keyboard.

•

If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the

keyboard.

key on the

4. Type a message.

Press the

Related information

key > Send.

Generate an encryption key, 282

Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.

When you are typing text, type pin: and the PIN.

Troubleshooting: PIN messages

I can't send messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

•

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

•

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

Wireless coverage indicators, 236

Change or delete a contact, 183

Turn on or turn off data service or set roaming options, 234

Options for email filters, 79

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Change, prioritize, or delete an email filter, 80

I'm not receiving messages

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,

you should receive messages when you return to a wireless coverage area.

•

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in the

Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet

Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the

Setup application, open the email setup screen to send a service book to your smartphone.

•

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key >

•

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that

you want to receive email from.

•

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Forward messages from a specific email folder to your smartphone, 86

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages,

and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete

saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,

email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

•

Related information

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Receive only the first section of long email messages, 87

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other

than your inbox in the email application on your computer, your smartphone files the message.

Related information

View filed messages, 75

Hide messages from the Messages application, 84

Hide filed email from the message inbox, 86

Attachments

How to: Attachments

About files and attachments

You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email

account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files

from your organization's network and save the files to your smartphone or attach them directly to email messages without

downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can

also rename, move, and delete files on your organization's network from your smartphone.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that

are designed for use on BlackBerry smartphones.

Related information

Search for a file that is saved on your smartphone, 124

Search for a file that is saved on your organization's network, 124

Open and save an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, meeting invitation, or calendar entry, press the

2. Click an attachment.

key.

3. Click Documents To Go or Basic Viewer.

4. If you receive a notification that the file is large, do one of the following:

• Click Continue to open the document.

• Click Cancel to return to the email message.

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5. Select a location.

6. Click Save or Cancel.

Related information

I can't turn on cell broadcasting, 102

Save a file or an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a webpage, do one of the following:

• If there is only one attachment in a message or calendar entry, press the

key.

•

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

key.

• If you are downloading a file from a webpage, press the

key.

2. Click Download Attachment or Download File.

3. Click the folder that you want to save the file or attachment in.

4. Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

key >

Cancel Download.

Send a file

To send a video, the video must be recorded in MMS mode.

The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your

BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one

time. You can only send media files that you have added to your smartphone. For more information, contact your wireless

service provider or administrator.

1. On the home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Send.

4. Click a message type.

5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

2. Press the

key > Open Link or Retrieve.

To return to the file, press the

key.

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Set font options for a file or an attachment

1. In a file or an attachment, press the

2. Change the font fields.

key > Options.

Press the

key > Save.

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

3. Press the

key > Properties.

Related information

Contact cards

About contact cards

A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as

attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact

cards through the Contacts application using Bluetooth or NFC technology.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

1. When you are composing a message, press the

2. Find and highlight a contact.

key > Attach > Contact.

3. Press the

key > Continue.

Related information

Create an email filter, 78

Save a contact card from a message

If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.

1. In a message, highlight a contact card.

2. Press the

key > View Attachment.

Press the

key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

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Troubleshooting: Attachments

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1. To download the content, click the skipped content bar.

2. Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

Security options for messages

Block incoming messages

If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN

messages from contacts within your organization, from contacts outside of your organization, or both.

When you block messages, you can set your smartphone to allow messages from specific contacts.

1. Do one of the following:

• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click

Security > Firewall. Select the checkbox beside one or more message types.

• To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen,

click the Text Messages icon. Press the

select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox.

Press the key > Save.

key > Options. In the MMS section, in the Message Filtering section,

Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to

data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without

contributing to data usage by turning off email message forwarding or by using email message filters.

Related information

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Allow messages from contacts in your contact list or allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.

Press the

key > Save.

Add a contact to your allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. In the General section, if the Enable check box is not selected, select it.

4. In the Block Incoming Messages section, select one or more message types.

5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.

6. Click Add.

Press the

key.

8. Click one of the following menu items:

• Add Email Address

• Add Phone Number

• Add PIN

9. In the Enter new exception dialog box, type the contact information.

10.

Press the

key on the keyboard.

11.

key > Save.

Reset a blocked message counter

If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You

can set the blocked message counter back to zero.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Highlight a message type.

4. Press the

> Reset Count or Reset All Counts.

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S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages

to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures

are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a

message using your private key, recipients use your public key to verify that the message is from you and that the message

hasn't been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s

public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your

smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Related information

Some signing and encryption options aren't available on my smartphone, 116

Encrypt a message with a passphrase

Your BlackBerry smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

Press the

key > Options.

3. If you're signing the message, in the Signing section, select a certificate.

4. In the Encryption section, select the Use Password-Based Encryption checkbox.

5. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.

Press the

7. Type your message.

key > Save.

Press the

key > Send.

9. Type a passphrase to encrypt the message.

10. Confirm the passphrase.

11. Click OK.

Using a secure method, let the recipient know what the passphrase is.

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Attach a certificate to a message

You can attach a certificate to email and PIN messages.

1. When composing a message, press the

2. Highlight a certificate.

key > Attach > Certificate.

3. Press the

key > Continue.

Download the certificate used to sign or encrypt a message

If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you

can download the certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

2. Press the

key > Fetch Sender's Certificate.

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

2. Press the

key > Import Sender’s certificate.

Add a certificate from an attachment

1. In a message, click the certificate attachment at the end of the message.

2. Click Retrieve Certificate.

3. Click the certificate.

4. Click Import Certificate.

Related information

I can't open an attachment in an encrypted message, 116

Attachment indicators in S/MIME-protected messages

Indicator

Description

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a message.

1. In a message, highlight the

indicator at the end of the message.

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2. Press the

key > Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the

key > View Sender's Certificate or View Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

2. Press the

key > Encryption Details.

S/MIME-protected message status

Digital signature indicators for S/MIME-protected messages

Indicator

Description

Your BlackBerry smartphone verified the digital signature.

Your smartphone can't verify the digital signature.

Your smartphone requires more data to verify the digital

signature.

Your smartphone trusts the certificate chain.

The sender’s email address doesn't match the email address

of the certificate subject, or the sender’s certificate is revoked,

isn't trusted, can't be verified, or isn't on your smartphone.

The certificate is weak, the certificate status isn't current, or

your smartphone requires more data to verify the trust status

of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

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Indicator

Description

The message is strongly encrypted.

The message is weakly encrypted.

Check the status of a certificate or certificate chain

If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check

the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the

certificate chain.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your

encryption certificate in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. In the Signing section or the Encryption section, change the Certificate field.

Press the

key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 116

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to

Automatic.

• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to

Manual.

• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted

Attachment Support field to None.

Press the

key > Save.

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Change the default signing and encryption option

Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a

contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the

message history to suggest a signing and encryption option.

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.

However, if message classifications are turned on, the default signing and encryption option might not be able to be used

depending on the security requirements of a message's classification. For example, if your default signing and encryption

option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is

set to Sign and Encrypt instead of the default signing and encryption option.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Encoding field.

• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding

Suggestion field to Use Default Encoding.

• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding

Suggestion field to Use Message History.

Press the

key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 116

About message classifications

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this

feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of

security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the

message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject

line of the message and the full description for the classification in the body of the message. You can also view the abbreviation

and full description for the classification for a sent message in the Sent Items folder.

Change the default message classification

To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your

administrator must turn on message classifications.

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that

you haven't sent a message to or received a message from previously. If you have sent a message to or received a message

from the contact previously, your smartphone tries to use the message classification that was used for the last message.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Classification field.

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Press the

key > Save.

Change the size of S/MIME indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all

recipients are known to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the checkbox beside one or more encryption algorithms.

Press the

key > Save.

Request delivery notification for signed S/MIME-protected messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the Request S/MIME Receipts check box.

Press the

key > Save.

Turn off the prompt that appears before an S/MIME-protected message is cut short

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.

Press the

key > Save.

To turn on the prompt again, change the Truncation Mode field to Prompt User.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended

for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Clear the Warn about problems with my certificates check box.

Press the

key > Save.

To turn on the prompt again, select the Warn about problems with my certificates check box.

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S/MIME-protected message troubleshooting

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•

Verify that the email account that you're using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that you

want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•

The attachment information might not be available on the BlackBerry Enterprise Server.

Your administrator might have set options to prevent you from opening attachments in encrypted messages.

You might have received the message from an email account that doesn't support attachments in encrypted messages.

The message might have been encrypted with an algorithm that isn't supported.

If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected

message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop

Professional or that was encrypted by the PGP Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on

your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native

encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import

your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be

running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

Encrypt a message using IBM Lotus Notes native encryption

1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2. If you are prompted, type your IBM Lotus Notes ID password.

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PGP protected messages

PGP protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages

to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures

are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a

message using your private key, recipients use your public key to verify that the message is from you and that the message

hasn't been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s

public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your

smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Related information

Some signing and encryption options aren't available on my smartphone, 116

Encrypt a PGP protected message with a passphrase

By default, your BlackBerry smartphone uses your PGP key to encrypt messages.

1. When composing a message, change the Encoding field to one that uses encryption.

Press the

3. Select the Use Conventional Encryption checkbox.

key > Options.

Press the

key > Save.

Using a secure method, let the recipient know what the passphrase is.

Attach a PGP key to a message

You can attach a PGP key to email messages and PIN messages.

1. When composing a message, press the

2. Highlight a PGP key.

key > Attach > PGP Keys.

3. Press the

key > Continue.

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Download the PGP key used to sign or encrypt a message

If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you

can download the PGP key. If you use the PGP Universal Server, you might not be able to download the sender’s PGP key, or

your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the

key > Fetch Sender’s PGP key.

Add a PGP key from a message

If you use the PGP Universal Server, you might not be able to add PGP keys from messages.

1. In a message, highlight a digital signature indicator.

2. Press the

key > Import PGP Key.

Add a PGP key from an attachment

If you use the PGP Universal Server, you might not be able to add PGP keys from attachments.

1. In a message, click the PGP key attachment.

2. Click Retrieve PGP Attachment.

3. Click the PGP key.

4. Click Import PGP Key.

Related information

I can't open an attachment in an encrypted message, 116

Attachment indicators in PGP protected messages

Indicator

Description

The message includes a PGP key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a message.

1. In a message, highlight the

2. Press the

indicator at the end of the message.

key > Import Server.

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View the PGP key used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the

key > View Sender's PGP Key or View Encryption PGP Key.

PGP protected message status

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator

Description

The message is strongly encrypted.

The message is weakly encrypted.

Digital signature indicators for PGP protected messages

Indicator

Description

Your BlackBerry smartphone verified the digital signature.

Your smartphone can't verify the digital signature.

Your smartphone requires more data to verify the digital

signature.

Your smartphone trusts the sender’s PGP key.

The sender’s email address doesn't match the email address

in the key, or the sender’s PGP key is revoked, isn't trusted,

can't be verified, or isn't on your smartphone.

The key status isn't current, or your smartphone requires more

data to verify the trust status of the key.

The sender’s PGP key is expired.

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Messages

User Guide

PGP protected message options

Change your signing and encryption key

Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key

in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Default Key field.

Press the

key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 116

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Do one of the following:

• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to

Automatic.

• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to

Manual.

• To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted

Attachment Support field to Never.

Press the

key > Save.

Change the default signing and encryption option

Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a

contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the

message history to suggest a signing and encryption option.

You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.

However, if message classifications are turned on, the default signing and encryption option might not be able to be used

depending on the security requirements of a message's classification. For example, if your default signing and encryption

option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is

set to Sign and Encrypt instead of the default signing and encryption option.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Encoding field.

• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding

Suggestion field to Use Default Encoding.

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Messages

User Guide

• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding

Suggestion field to Use Message History.

Press the key > Save.

Related information

Some signing and encryption options aren't available on my smartphone, 116

About message classifications

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this

feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of

security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the

message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject

line of the message and the full description for the classification in the body of the message. You can also view the abbreviation

and full description for the classification for a sent message in the Sent Items folder.

Change the default message classification

To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your

administrator must turn on message classifications.

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that

you haven't sent a message to or received a message from previously. If you have sent a message to or received a message

from the contact previously, your smartphone tries to use the message classification that was used for the last message.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Classification field.

Press the

key > Save.

Change the size of PGP indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all

recipients are known to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Select the checkbox beside one or more encryption algorithms.

Press the

key > Save.

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Messages

User Guide

Turn off the prompt that appears before a PGP protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Change the Message truncation mode field to Send Anyway or More All And Send.

Press the

key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Clear the Warn about problems with my PGP keys check box.

Press the

key > Save.

To turn on the prompt again, select the Warn about problems with my PGP keys check box.

Troubleshooting: PGP protected messages

Some signing and encryption options aren't available on my smartphone

Try the following actions:

•

Verify that the email account that you're using supports all signing and encryption options.

If you use message classifications, verify that the message classification supports the signing or encryption options that you

want. Try using a different message classification.

I can't open an attachment in an encrypted message

You might not be able to open an attachment in an encrypted message for the following reasons:

•

The attachment information might not be available on the BlackBerry Enterprise Server.

Your administrator might have set options to prevent you from opening attachments in encrypted messages.

You might have received the message from an email account that doesn't support attachments in encrypted messages.

The message might have been encrypted with an algorithm that isn't supported.

If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected

message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop

Professional or that was encrypted by the PGP Universal Server.

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Files and attachments

User Guide

Files and attachments

How to: Files

File basics

About files and attachments

You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email

account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files

from your organization's network and save the files to your smartphone or attach them directly to email messages without

downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can

also rename, move, and delete files on your organization's network from your smartphone.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that

are designed for use on BlackBerry smartphones.

Related information

Search for a file that is saved on your smartphone, 124

Search for a file that is saved on your organization's network, 124

Open and save an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, meeting invitation, or calendar entry, press the

2. Click an attachment.

key.

3. Click Documents To Go or Basic Viewer.

4. If you receive a notification that the file is large, do one of the following:

• Click Continue to open the document.

• Click Cancel to return to the email message.

5. Select a location.

6. Click Save or Cancel.

Related information

I can't turn on cell broadcasting, 102

Save a file or an attachment

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

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Files and attachments

User Guide

1. In a message, in a calendar entry, or on a webpage, do one of the following:

• If there is only one attachment in a message or calendar entry, press the

key.

•

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the

key.

• If you are downloading a file from a webpage, press the

key.

2. Click Download Attachment or Download File.

3. Click the folder that you want to save the file or attachment in.

4. Click Save.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the

key >

Cancel Download.

Search for a file that is saved on your smartphone

1. On the Home screen, click the Media icon.

2. Press the

key > Explore.

3. Find the file.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related information

Search for a file that is saved on your organization's network, 124

About files and attachments, 105

Search for a file that is saved on your organization's network

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

1. On the Home screen or in a folder, click the Files icon.

2. In the Go To field, type the path for the file.

3. If necessary, type the credentials that you use to connect to your organization's network.

To view the file, click the file. Depending on the file type, the file might not appear in its original format.

Related information

Search for a file that is saved on your smartphone, 124

About files and attachments, 105

Send a file

To send a video, the video must be recorded in MMS mode.

The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your

BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one

time. You can only send media files that you have added to your smartphone. For more information, contact your wireless

service provider or administrator.

1. On the home screen or in a folder, click the Media icon or Files icon.

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Files and attachments

User Guide

2. Find and highlight a file.

Press the

key > Send.

4. Click a message type.

5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

2. Press the

key > Open Link or Retrieve.

key.

To return to the file, press the

Set font options for a file or an attachment

1. In a file or an attachment, press the

2. Change the font fields.

key > Options.

Press the

key > Save.

Save a file from your organization's network to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.

1. On the Home screen or in a folder, click the Files icon.

2. Find and highlight a file.

3. Press the

key > Copy.

4. Select a location to store the file.

5. Click a folder.

Press the

key > Paste.

Related information

Send a file, 106

Managing files and attachments

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

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Files and attachments

User Guide

3. Press the

key > Properties.

Related information

Copy, move, rename, or delete a file

1. Do one of the following:

•

On the Home screen or in a folder, click the Files icon.

On the Home screen, click the Media icon. Press the

key > Explore.

2. Find and highlight a file.

Press the

key.

• To copy a file, click Copy. Navigate to a location. Click Paste.

• To move a file, click Cut. Navigate to a location. Click Paste.

• To rename a file, click Rename. Type a name for the file. Click Save.

• To delete a file, click Delete.

Hide a file or folder

To view a file or folder after you hide it, you must remember the location of the file or folder.

1. On the Home screen, click the folder that contains the file or folder you want to hide.

2. Press the

3. Find and highlight the file or folder you want to hide.

4. Press the key > Properties.

key > Explore.

5. Select the Hidden checkbox.

6. Click OK.

After you hide a file or folder, it is no longer visible on your BlackBerry smartphone.

Related information

View a hidden file or folder

You can view files or folders that you hid.

1. On the Home screen, click the folder that contains the file or folder that you hid.

2. Press the

key > Explore.

3. Browse to the folder that contains the file or folder that you hid.

4. Press the

key > Show Hidden.

Related information

Receive only the first section of long email messages, 87

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Files and attachments

User Guide

Open a password-protected .pdf file

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a .pdf file, when the "Password protected document" message appears, press the

2. Press the key > Enter Password.

3. Type the password.

key.

Press the

key on the keyboard.

5. Press the

key > Open Attachment or Download Attachment > Yes.

View tracked changes in a document

In a document, press the

key > Show Changes.

To hide tracked changes, press the

key > Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

In a document, press the

key > Table of Contents.

To move to a specific heading, click a heading. Click Jump.

Move around a spreadsheet

In a spreadsheet, press the

key.

•

To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the

key on the keyboard.

• To switch worksheets, click Next Sheet or Prev Sheet.

• To view a list of worksheets, click Table of Contents.

• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.

View the content of a cell

In a spreadsheet, click a spreadsheet cell.

Change the size of a column

In a spreadsheet, do one of the following:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of

the spreadsheet. Click a size.

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Files and attachments

User Guide

• To change the column size for all spreadsheets, press the

the key > Save.

key > Options. Change the Column Width field. Press

Set display options for a spreadsheet

1. In a spreadsheet, press the

key > Options.

• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.

• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.

Press the

key > Save.

Move around pages in a multipage .tif file

In a multipage .tif file, press the

key.

• To view a list of pages in a multipage .tif file, click Table of Contents.

• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.

• To switch pages in a multipage .tif file, click Next Page or Prev Page.

Switch presentation views

In a presentation, press the

key.

• To view text only, click View Text.

• To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

In a presentation, press the

key > Next Slide or Prev Slide.

Rotate or zoom in to or out from a slide

When viewing a presentation in slide view, press the

key.

• To rotate a slide, click Rotate.

• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.

• To zoom back to the original slide size, press the key > Fit to Screen.

Save a slide

1. When viewing a presentation in slide view, press the

key > Save Slide.

2. Type a name for the file.

3. Click Save.

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Files and attachments

User Guide

Troubleshooting: Files

A message, attachment, or Google Mail conversation is cut short or doesn't

appear

Try the following actions:

•

Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

If "More available" appears at the end of the message or attachment, press the key > More or More All.

If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the

attachment again.

•

Related information

A skipped content bar appears in a document

More content is available for you to download to your BlackBerry smartphone.

1. To download the content, click the skipped content bar.

2. Click More.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.

1. To download the slide, highlight the slide.

Press the

key > Retrieve.

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Media

User Guide

Media

How to: Media

Play a media file

1. On the Home screen, click the Media icon.

2. Click a media type.

3. If necessary, click a category.

4. Click a media file.

5. If the media controls do not appear at the bottom of the screen, click the trackpad.

• To play a media file, click the icon.

• To pause a media file, click the icon.

• To stop a media file, click the icon.

• To move to the next media file, click the icon.

• To move to the previous media file or the beginning of the media file that is currently playing, click the

icon.

• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click

the progress bar again.

Adjust the volume

•

To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

To decrease the volume, press the Volume Down key on the right side of your smartphone.

To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.

If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they

can't hear you.

Related information

Mute a call, 53

Amplify the volume using the audio boost feature, 130

Improve sound quality for media files, 131

Amplify the volume using the audio boost feature

The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,

and videos.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Select the Audio Boost checkbox.

4. Read the warning on the screen and if you want to proceed, click Yes.

Press the

key > Save.

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Media

User Guide

Improve sound quality for media files

Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media

files, you must be using stereo headphones with your smartphone.

1. Do one of the following:

• On the home screen, click the Media icon. Press the

key > Media Options.

• On the home screen or in the Applications folder, click the Voice Notes icon. Press the

key > Options.

2. Change the Headset Music EQ field.

Press the

key > Save.

Turn on or turn off audio and video shortcuts

By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video

files.

1. On the home screen, click the Media icon.

Press the

3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.

key > Media Options.

Press the

Related information

key > Save.

I can't use a shortcut, 50

Sort media files

1. Do one of the following:

• To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video.

• To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder.

• To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note.

2. Press the

key > Sort by.

3. Click a sorting option.

Copy, move, rename, or delete a file

1. Do one of the following:

•

On the Home screen or in a folder, click the Files icon.

On the Home screen, click the Media icon. Press the

key > Explore.

2. Find and highlight a file.

Press the

key.

• To copy a file, click Copy. Navigate to a location. Click Paste.

• To move a file, click Cut. Navigate to a location. Click Paste.

• To rename a file, click Rename. Type a name for the file. Click Save.

• To delete a file, click Delete.

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Media

User Guide

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

3. Press the

key > Properties.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 133

Change the amount of time before the media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

3. Change the Close Media Player When Inactive field.

Turn on or turn off media card support

When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This

might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your

media card.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Storage.

3. Select or clear the Media Card Support checkbox.

Press the

key > Save.

About transferring and synchronizing media files

You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone

and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a

Bluetooth enabled device.

When you connect your smartphone to your computer using a USB cable, the USB option that appears in the dialog box on the

screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media

option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both

options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone.

If you want to manage and preserve the information or the encryption that is associated with your media files when you

transfer files between your smartphone and your computer, see the Help in the BlackBerry Desktop Software. To download the

BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for

your computer.

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Media

User Guide

Transfer a file from your computer to your smartphone using your

smartphone as a USB memory drive

You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated

with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,

select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using

the BlackBerry Desktop Software

With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player

playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate option for your computer.

1. Connect your smartphone to your computer.

2. On your smartphone, in the dialog box that appears, select any of the file transfer options.

3. On your computer, open the BlackBerry Desktop Software.

4. Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 21

Send a file

To send a video, the video must be recorded in MMS mode.

The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your

BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one

time. You can only send media files that you have added to your smartphone. For more information, contact your wireless

service provider or administrator.

1. On the home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

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Media

User Guide

Press the

key > Send.

4. Click a message type.

5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

Receive a media file using Bluetooth technology

To perform this task, you must turn on Bluetooth® technology.

When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.

1. In the Accept connection request dialog box, click Yes.

2. In the Do you want to receive the incoming data dialog box, click Yes.

Your smartphone stores each received file in the folder that matches each file's type.

Related information

Supported audio and video file formats and extensions

Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be

supported.

File extensions

MP4

Video file formats

Audio file formats

•

H.263

•

AAC-LC

AAC+

H.264

M4A

MPEG-4

eAAC+

AMR-NB

QCELP

EVRC

M4V

3GP

3G2

AVI

ASF

MPEG-4

MP3

•

Windows Media Video 9

VC-1

•

Windows Media Audio 9 and Windows

Media Audio 9 Professional

WMA

WMV

•

Windows Media Audio 10 and Windows

Media Audio 10 Professional

MP3

FLAC

OGG

—

MP3

FLAC

•

FLAC

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Media

User Guide

File extensions

Video file formats

Audio file formats

•

Ogg Vorbis

AAC

•

AAC-LC

AAC+

—

eAAC+

AMR

QCP

—

AMR-NB

•

QCELP

EVRC

WAV

MID

•

PCM

—

G711 U/A

GSM 610

Wave Synthesizer

For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/

smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Music

How to: Music

Shuffle or repeat songs

1. On the Home screen, click the Media icon > Music icon.

2. Do one of the following:

• To shuffle and play all of your songs, click Shuffle Songs.

• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press

the key > Shuffle.

• To repeat the song, playlist, album, or artist that is currently playing, press the

key > Repeat > Current Song,

key > Repeat > Off.

Playlist, Album, or All Songs.

To stop shuffling songs, press the

key > Shuffle. To stop repeating songs, press the

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Media

User Guide

Create a standard or an automatic playlist

You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card.

You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the

criteria are automatically added to the playlist.

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists > New Playlist.

• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.

• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add

criteria for artists, albums, or genres.

Press the

key > Save.

Add the song that is playing to a playlist

1. When playing a song, press the

2. Click a playlist.

key > Add To Playlist.

Move or delete a song in a playlist

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists.

3. Click a standard playlist.

4. Highlight a song.

•

To change the location of the song in the playlist, press the

key > Move. Navigate to a new location. Press the

key > Complete Move.

•

To delete the song from the playlist, press the

key > Save.

key > Remove > OK.

Press the

Rename or delete a playlist

1. On the Home screen, click the Media icon > Music icon.

2. Click Playlists.

3. Highlight a playlist.

Press the

key.

• To rename the playlist, click Rename. Type a name for the playlist. Click OK.

• To delete the playlist, click Delete.

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Troubleshooting: Music

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

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•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing

input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the amount of time before the media player screen closes, 132

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of

time before the media player screen closes.

Related information

Videos

Keep backlighting on when you play a video

By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media

options so that backlighting stays on when you play a video.

1. On the Home screen, click the Media icon.

Press the

3. Clear the Turn Off Auto Backlighting checkbox.

key > Media Options.

Press the

key > Save.

To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.

Display closed captions in videos

You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

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3. Select the Display Closed Captions checkbox.

4. If necessary, change the Appearance field, Position field, and Font Scale field.

Press the

key > Save.

Troubleshooting: Videos

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

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•

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing

input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the amount of time before the media player screen closes, 132

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of

time before the media player screen closes.

Related information

Video camera

Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video

camera features might not be available.

How to: Video camera

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Pause recording

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Send video

Rename video

Delete video

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.

1. On the Home screen, click the Media icon > Video Camera icon.

2. To start recording, click the record icon.

3. To pause recording, click the pause icon.

Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when

video recording is paused.

Related information

Take a picture, 144

Turn on or turn off video lighting

In low lighting conditions, the video light can improve the quality of videos that you record.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Select or clear the Video Light checkbox.

key > Options.

Press the

key > Save.

Change the video camera scene mode

You can change the scene mode in the video camera to optimize the settings for different environments.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Change the Scene Mode field.

key > Options.

Press the

key > Save.

Change the video size and format

The larger the video, the more storage space the video requires.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Change the Video Format field.

key > Options.

Press the

key > Save.

Change the location for storing videos that you take

1. On the Home screen, click the Media icon > Video Camera icon.

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Press the

3. Change the Folder field.

key > Options.

Press the

key > Save.

Reduce blurriness in the videos that you take

The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are

recording a video.

1. On the Home screen, click the Media icon > Video Camera icon.

Press the

3. Select the Image Stabilization checkbox.

key > Options.

Press the

key > Save.

Troubleshooting: Video camera

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

The flash or video light dims or turns off

If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash dims to

conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light

might turn off.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

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•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

Camera

Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video

camera features might not be available.

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How to: Camera

Camera at a glance

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

Geotagging is turned off

Flash is turned on

Automatic flash mode

Take another picture

Flash is turned off

Scene mode

Take a picture

1. On the Home screen, click the Camera icon.

2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.

3. Press the Right Convenience key.

The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at

the bottom of the screen.

Related information

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Record a video, 141

Change the flash setting for pictures that you take

1. On the Home screen, click the Camera icon.

2. To switch between flash settings, click the flash icon at the bottom of the screen.

When you close the camera, the flash setting is saved.

Change the camera scene mode

You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene

modes are available on the camera.

1. On the Home screen, click the Camera icon.

2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.

3. Select a scene mode.

When you close the camera, the scene mode is saved.

Change the size of pictures that you take

The larger the picture is, the more storage space the picture requires.

1. On the Home screen, click the Camera icon.

Press the

3. Change the Image Size field.

key > Options.

Press the

key > Save.

Geotag pictures that you take

The geotag option in the camera records the geographical information of the location in which you take a picture.

1. On the Home screen, click the Camera icon.

2. Click the geotag icon at the bottom of the screen.

The geotag information can be viewed in the properties of the picture file.

Turn off digital zoom for the camera

1. On the Home screen, click the Camera icon.

Press the

3. Clear the Digital Zoom check box.

key > Options.

Press the

key > Save.

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Reduce blurriness in the pictures that you take

The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a

picture.

1. On the Home screen, click the Camera icon.

Press the

3. Select the Image Stabilization check box.

key > Options.

Press the

key > Save.

Change the review duration of the pictures that you take

You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another

picture right away.

1. On the Home screen, click the Camera icon.

Press the

key > Options.

• To change the review duration, change the Picture Review field to a time.

• To keep the picture on the screen after you take it until you press the

Hold.

key, change the Picture Review field to

• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.

Press the key > Save.

Change when the camera warns you about the number of pictures remaining

A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the

number of remaining pictures in the Storage section of the Options screen.

1. On the Home screen, click the Camera icon.

Press the

3. Change the Warn when pictures remaining drops to field.

key > Options.

Press the

key > Save.

Change the location for storing pictures that you take

1. On the Home screen, click the Camera icon.

Press the

key > Options.

3. Change the Store Pictures field.

Press the

key > Save.

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Troubleshooting: Camera

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

The flash or video light dims or turns off

If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash dims to

conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light

might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move

the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation

point indicator appears at the bottom of the screen.

Depending on your BlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by

slight movements of the camera by turning on image stabilization in the camera options.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

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I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

I receive an error message after I rotate a picture, 151

Pictures

How to: Pictures

Pictures at a glance

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Zoom, pan, or rotate a picture

In a picture, do one of the following:

• To zoom in to the picture, click the trackpad.

•

To zoom out from the picture, press the

• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.

• To rotate the picture, press the key > Rotate.

key.

Related information

Save a picture from a text message or a webpage

You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.

1. Open a picture attachment in a text message or highlight a picture on a webpage.

2. Press the

key > Save Image > Save.

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

key > Set As Wallpaper.

Related information

View pictures as a slide show

A slide show displays all the pictures in a category or folder in sequence.

1. On the Home screen, click the Media icon > Pictures icon.

2. Click a category.

3. Press the

key > View Slide Show.

To close the slide show, press the

key.

Change your slide show options

1. On the Home screen, click the Media icon.

Press the

key > Media Options.

• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.

• To change the type of slide transition used, change the Slide Show Transition field.

Press the

key > Save.

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View pictures in list view or thumbnail view

1. On the Home screen, click the Media icon > Pictures icon.

2. Click a category.

3. Press the

key > View List or View Thumbnail.

Organize pictures by date or folder

1. On the Home screen, click the Media icon > Pictures icon.

2. Press the

key > View by Date or View by Folder.

Create a picture folder

1. On the Home screen, click the Media icon > Pictures icon.

2. Press the

key > New Folder.

3. If necessary, change the location that the folder is created in.

4. Type a name for the folder.

5. Click OK.

Import pictures to the Pictures application

Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to

have access to your pictures, while maintaining your existing folder structures and file locations.

1. On the Home screen, click the Media icon > Pictures icon.

2. Press the

key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder or

Camera Pictures folder appear.

3. Select the checkboxes beside the folders that you want to import.

4. Click Import Pictures.

To delete the folders from the Pictures application, highlight the folder. Press the

key > Remove From Library. The

folders that you imported remain in their original location, but are deleted from the Pictures application.

To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card,

including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press

the

key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space or

media card.

Find a picture that you took with the camera

Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed

your pictures in other folders, they'll no longer appear in the Camera Pictures folder.

1. On the Home screen, click the Media icon > Pictures icon.

2. Click the Camera Pictures folder.

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Troubleshooting: Pictures

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

I receive an error message after I rotate a picture

Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might

receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the

picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of

your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

I can't open media files

Try the following actions:

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•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

Lock or unlock your smartphone, 22

My smartphone isn't using the correct ring tone or wallpaper

If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using

your smartphone password and you reset your smartphone, unlock your smartphone.

Related information

Voice notes

Record a voice note

1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.

2. Click the record icon.

3. Do any of the following:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

Note: When you stop recording a voice note, the voice note is automatically saved.

Troubleshooting: Voice notes

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

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If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files.

Try the following actions:

•

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

•

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage

space than smaller videos.

Related information

I can't open media files

Try the following actions:

•

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone

that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.

On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change

the Mode field to Device Password.

•

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

Related information

I can't use a shortcut

Try the following actions:

•

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing

input language.

•

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

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Related information

Change the amount of time before the media player screen closes, 132

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of

your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of

time before the media player screen closes.

Related information

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Ring tones, sounds, and alerts

User Guide

Ring tones, sounds, and alerts

How to: Ring tones, sounds, and alerts

About ring tones, sounds, and alerts

The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of

phone calls, messages, reminders, and browser content.

Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls

Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example,

when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only

profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you

change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.

Change your ring tone, notifiers, reminders, or alerts

In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry

smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED,

and vibration in all of the profiles. The All Alerts Off profile can't be changed.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Related information

I can't change the number of times that my smartphone rings, 68

Add or delete a custom profile

In addition to the preloaded profiles, you can create your own custom profiles.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.

3. In the Name field, type a name for the profile.

4. Click the item that you want to change.

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Ring tones, sounds, and alerts

User Guide

5. Change the ring tone, notifier, or reminder information.

Press the

key > Save.

To delete a custom profile, highlight the profile. Press the

key > Delete.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or

groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring

tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring

tone or alert, you can select the All Alerts Off profile.

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the

key > Delete.

Silence your smartphone

1. On the home screen, click your Sound and Alert Profiles icon.

2. Do one of the following:

• To receive flashing LED alerts only, click the

• To receive vibrate alerts only, click the

icon.

• To turn off all alerts, including contact alerts, click the

icon.

When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone.

Related information

Silence the alarm, 191

Flashing LED

The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.

Flashing LED color

Description

Green

You're in a wireless coverage area. You can turn on or turn off

this notification.

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Ring tones, sounds, and alerts

User Guide

Flashing LED color

Description

Blue

Your smartphone is connected to a Bluetooth enabled device.

You can turn on or turn off this notification.

Red

A new message has arrived and your selected profile is set to

notify you using the flashing LED. If you're using your

smartphone with a smart card, your smartphone is accessing

data on the smart card.

Amber

The battery power level for your smartphone is low, or your

smartphone is turned off and is charging. You can't turn off

the notification for the low battery power level. The

notification for charging turns off when you turn on your

smartphone. If your smartphone is turned off, the LED changes

to a solid green color when the battery is fully charged.

Related information

Turn off Bluetooth connection notification, 252

Turn on flashing LED notification for wireless coverage, 212

Change alarm notification options

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.

key > Options.

Press the

key > Save.

Turn on or turn off event sounds

Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low,

and when you connect or disconnect a USB cable or accessory to or from your smartphone.

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Event Sounds field.

Press the

key > Save.

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Ring tones, sounds, and alerts

User Guide

Troubleshooting: Ring tones, sounds, and alerts

My smartphone is ringing or vibrating more times than expected

For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you

set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone

vibrates or rings until the caller or the wireless network ends the connection.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•

On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and

Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent

and that the Vibration field isn't set to Off.

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Browser

User Guide

Browser

How to: Browser

Browser at a glance

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Browser

User Guide

Browser basics

Browsing webpages

Visit a webpage or search the Internet

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more

information about the charges associated with using each browser, contact your wireless service provider.

1. On the home screen, click the Browser icon.

2. In the address bar, type a web address or search terms.

Press the

key on the keyboard.

To stop loading a webpage, press the

key > Stop.

Related information

No browser is available on my smartphone, 171

Zoom in to or out from a webpage

On a webpage, press the

key > Zoom.

• To zoom in, on the trackpad, slide your finger up.

• To zoom out, on the trackpad, slide your finger down.

To turn off zoom mode, press the

key.

About tabbed browsing

With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. You can quickly

switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire

browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.

The more tabs that you have open, the more memory your smartphone uses.

Related information

Open, close, or switch between tabs, 160

I can't open a new tab, 170

Open, close, or switch between tabs

Do one of the following:

• To open a new tab, in the browser, press the

• To open a new tab for a link on a webpage, highlight the link. Press the

• To switch between tabs, in the browser, press the key > Tabs. Click a tab.

• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

key > Tabs. Click the New Tab icon.

key > Open Link in New Tab.

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Browser

User Guide

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a webpage, press the

2. Type the text.

key > Find or Find on Page.

Press the

key on the keyboard.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

View a list of web pages that you visited recently

1. On the Home screen, click the Browser icon.

2. Press the

key > History.

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,

podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the

key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Turn on browser shortcuts

1. On the home screen, click the Browser icon.

Press the

3. In the General section, select the Enable Keyboard Shortcuts checkbox.

key > Options.

Press the

Related information

key > Save.

Browser shortcuts, 48

Move back, move forward, or refresh a webpage

On a webpage, press the

key.

• To move back or forward a webpage, click Back or Forward.

• To refresh a webpage, click Refresh.

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Browser

User Guide

Return to the browser home page

To perform this task, you must have a browser home page set on your BlackBerry smartphone.

1. On a webpage, press the

key.

2. Click Home.

Close the browser

1. On a webpage, press the

key.

2. Click Close.

Playing media files, viewing pictures, and downloading files

View a full picture on a webpage

1. On a webpage, highlight or pause on a picture.

2. Press the

• To zoom in to or out from the picture, press the

• To stop zooming, press the key > End Zoom.

key > View Image.

key > Zoom.

• To return the picture to its original size, press the

key.

Play a media file on a webpage

1. On a webpage, click a media file.

2. Click Open.

Related information

Supported audio and video file formats and extensions, 134

I cannot play a song or video on a web page, 171

Download a file from a webpage

You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the

progress of your downloads.

1. On a webpage, click the file that you want to download.

2. In the Save dialog box, click Yes.

Copying and sending web addresses

Copy an address for a web page, link, or picture

Do any of the following:

• To copy an address for a web page, press the

key > Copy Page Address.

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Browser

User Guide

• To copy an address for a link, pause on or highlight a link. Press the

• To copy an address for a picture, pause on or highlight a picture. Press the

key > Copy Link.

key > Copy Image Link.

To paste the address, press the

key > Paste.

Send a web address

1. On the home screen, click the Browser icon.

• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.

• To send a different web address, browse to a webpage.

2. Press the

key > Send Link or Send Page Address.

3. Click a message type.

To return to the browser after you send the message, press the

key.

Send a link or picture from a webpage

1. On a webpage, pause on or highlight a link or picture.

2. Press the

key > Send Link or Send Image Link.

3. Click a message type.

To return to the browser after you send the message, press the

key.

Browser bookmarks

About bookmarks for webpages

You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the

browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited

them appear in italic.

Bookmark a webpage

1. On a webpage, press the

key > Add to Bookmarks.

2. In the Title field, type a name for the bookmark.

3. In the Folder field, click the folder that you want the bookmark to appear in.

4. Click Add.

Change or delete a bookmark for a webpage

You might not be able to change or delete bookmarks added by your wireless service provider.

1. On the home screen, click the Browser icon.

2. Click Bookmarks.

3. Highlight a bookmark.

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Browser

User Guide

Press the

key.

•

To change a bookmark, click Edit. Change the bookmark. Press the

key. Click Save.

• To delete a bookmark, click Delete.

Send a bookmark for a webpage

1. On the home screen, click the Browser icon.

Press the

key > Bookmarks.

3. Highlight a bookmark.

4. Press the

key > Send Link.

5. Click a message type.

To return to the browser after you send the message, press the

key.

Move a bookmark for a webpage

1. On the Home screen, click the Browser icon.

Press the

key > Bookmarks.

3. Highlight a bookmark.

4. Press the

key > Move.

5. Click the new location.

Add, rename, or delete a bookmark folder for webpages

1. On the home screen, click the Browser icon.

Press the

3. Highlight a bookmark folder.

key > Bookmarks.

Press the

key.

• To add a bookmark folder, click Add Subfolder.

•

To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the

key on the

keyboard.

• To delete a bookmark folder, click Delete Folder.

Browser options

Change your browser home page or start page

1. On the home screen, click the Browser icon.

Press the

key > Options.

3. In the General section, do one of the following:

• To change the browser home page, in the Home Page field, type a web address.

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Browser

User Guide

• To use your browser home page as the start page when you first open the browser, change the Start Page field to

Home Page.

Press the

key > Save.

Change the font size for text on webpages

1. On the home screen, click the Browser icon.

Press the

3. In the Web Content section, change the Default Font Size field.

key > Options.

Press the

key > Save.

Change your default search engine

Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you

search the Internet using the search icon on the Home screen.

1. On the Home screen, click the Browser icon.

Press the

key > Options.

3. In the General section, click Manage Search Engines.

4. Click a search engine.

Related information

Add a search engine from a website, 165

Add a search engine from a website

You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are

changing your default search engine.

On the Home screen, click the Browser icon.

• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.

• To add a search engine from a website that doesn't provide a link, press the

key. If New Search Engine appears in

the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't

support this feature.

Set the character encoding for all webpages

By default, your BlackBerry smartphone uses the optimal character encoding for a webpage.

1. On the home screen, click the Browser icon.

Press the

3. In the Web Content section, change the Default text encoding field.

key > Options.

Press the

key > Save.

Stop loading images or playing embedded media files on webpages

1. On the home screen, click the Browser icon.

Press the

key > Options.

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Browser

User Guide

3. In the Web Content section, do one of the following:

• To stop loading images on webpages, clear the Load Images checkbox.

• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.

Press the

key > Save.

Stop blocking pop-ups on webpages

1. On the home screen, click the Browser icon.

Press the

key > Options.

3. In the Web Content section, clear the Block Popups checkbox.

Receive a prompt before you close the browser or stream media from the Internet

1. On the Home screen, click the Browser icon.

Press the

key > Options.

3. In the General section, below Prompt Before, do one of the following:

• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the

Closing Tabs on Exit checkbox.

• To receive a prompt confirming that you want to close the browser after you press the

key, select the Closing

Browser on Escape checkbox.

• To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream

media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.

Press the

key > Save.

Related information

I receive a prompt to switch networks when I stream a song or video, 171

Delete browsing information

Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete

password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the

browser cache.

1. On the Home screen, click the Browser icon.

Press the

key > Options.

3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing

information that you want to delete.

4. Click Clear Now.

Turn off cookies in the browser

1. On the Home screen, click the Browser icon.

Press the

key > Options.

3. In the Privacy & Security section, clear the Accept Cookies check box.

Press the

key > Save.

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Browser

User Guide

Turn off JavaScript support

JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the

browser to provide JavaScript features, you can turn off JavaScript support.

1. On the home screen, click the Browser icon.

Press the

3. In the Web Content section, clear the Enable JavaScript checkbox.

key > Options.

Press the

key > Save.

Turn on geolocation in the browser

If you turn on geolocation in the browser, some websites might be able to determine your approximate location.

1. On the Home screen, click the Browser icon.

Press the

3. In the Privacy & Security section, select the Enable Geolocation check box.

key > Options.

Press the

key > Save.

When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website

check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.

Browser security

About TLS

The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet

through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is

encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using

SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry

Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry

Enterprise Server.

Browser security options

If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options.

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be

affected.

Option

Description

Permit SSL 3.0

Specify whether your browser accepts SSL connections. If you do not select this

option, your browser allows only TLS connections.

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Browser

User Guide

Option

Description

Permit Insecure Renegotiation

Specify whether your browser accepts connections to servers that allow insecure

renegotation. If you do not select this option, you might not be able to access some

websites.

Encryption Strength

Digest Strength

Specify whether your browser only accepts and sends data that is encrypted using

128-bit encryption. To accept and send only data that is encrypted using 128-bit

encryption, change this field to Strong Only. To accept and send data that is

encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow

Weak.

Specify whether your browser accepts data with weak digest algorithms or accepts

only data with strong digest algorithms. The stronger the digest algorithm is, the

more secure your browsing experience is. To accept data with weak digest

algorithms, change this field to Allow Weak. To accept only data with strong digest

algorithms, change this field to Strong Only. To be prompted to accept data with

weak digest algorithms, change this field to Prompt. Depending on the options that

your administrator sets, you might not be able to change this option.

Server Exceptions

View a list of servers that have certificate problems you have accepted. To stop

permitting a connection to a website with a certificate problem, highlight the server

exception. Press the

key > Delete.

Related information

Manage browser security, 168

Manage browser security

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > TLS.

3. Set the security options.

Press the

key > Save.

Related information

Browser security options, 167

Add a trusted content server

If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to

accelerate the authentication process when you are authenticating with a content server.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > TLS.

3. In the Proxy TLS section, highlight the Trusted Servers field.

4. Press the

key > Add Host.

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Browser

User Guide

5. Type the web address for the content server.

6. Click OK.

Press the

key > Save.

Add or change a website that is associated with a certificate

To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website,

the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You

can manually add or change a website that is associated with a certificate.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > TLS.

• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the

Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is

associated with the website. Click OK.

key >

• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press

the

key > Edit. Change the certificate. Click OK.

Press the

key > Save.

Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry smartphone as the information

becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your

smartphone receives an update, a new browser push message might appear in the messages application or an icon on the

Home screen might change to indicate that new information is available. The web application might also push updated

information to your browser cache without notifying you. If information is pushed to your browser cache, the information is

available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that

use browser push automatically push updates to your smartphone, unless you turn off browser push.

Your smartphone supports different types of browser push messages. Service loading messages and service indication

messages include updated information. Other browser push messages include messages that appear in your browser cache.

Browser push options

Option

Description

Process MDS

Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry

Enterprise Server or the BlackBerry Internet Service.

MDS Hosts

Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server

instances or BlackBerry Internet Services.

Process SMSC

Set whether your smartphone accepts push messages that are SMS-based.

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Browser

User Guide

Option

Description

SMSC Hosts

Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser

push messages from a specific SMSC host, type the phone number for the SMSC host.

Process IP

IP Hosts

Set whether your smartphone accepts browser push messages that web applications send through

a WAP gateway.

Set which WAP gateways your smartphone accepts browser push messages from. To accept

browser push messages from a specific IP host, type the IP address for the WAP gateway.

Turn off browser push

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Browser Push.

3. Clear the Enable Push checkbox.

Press the

key > Save.

RSS feeds

For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social

Feeds icon. Press the

key > Help.

About RSS feeds

You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You

can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can

stay current with your social networks and view your RSS feeds in one location.

Add an RSS feed from the browser

1. In the browser, on a webpage with an RSS feed, press the

key.

2. Click Subscribe to RSS Feed.

3. Select the checkbox beside each feed that you want to add.

4. Click Subscribe.

5. Click OK.

Troubleshooting: Browser

I can't open a new tab

You might not have enough available memory on your BlackBerry smartphone. Try the following actions:

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Browser

User Guide

•

Close a tab that you don't need.

Close other applications that don't need to be open.

Related information

Close an app so that it is not running in the background, 223

Open, close, or switch between tabs, 160

I receive a prompt to switch networks when I stream a song or video

If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If

you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser, press the

key > Options. In the General section, below Prompt Before,

clear the Switching to Carrier Network for Streaming Media checkbox.

Related information

Receive a prompt before you close the browser or stream media from the Internet, 166

I cannot play a song or video on a web page

Your BlackBerry smartphone might not support the size or file format of the song or video file.

Related information

Play a media file on a webpage, 162

No browser is available on my smartphone

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® smartphone is connected to the wireless network.

Related information

Visit a webpage or search the Internet, 160

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Calendar

User Guide

Calendar

How to: Calendar

Synchronizing calendar

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on

your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages

should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages

in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email

can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry

Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry

smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry

Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

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Calendar

User Guide

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and

in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

Synchronize organizer data over the wireless network, 173

Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

2. If necessary, click a calendar or contact list.

key > Options.

3. Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For

more information, see the Help in the BlackBerry Desktop Software.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

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Calendar

User Guide

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the

BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,

see the Help in the BlackBerry Desktop Software.

Calendar basics

Switch calendar views

You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all

your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,

meetings, and free time in a list.

1. On the Home screen, click the Calendar icon.

2. Press the

key > View.

3. Click a view.

Go to a specific date in the calendar

1. On the Home screen, click the Calendar icon.

Press the

key.

• To move to a specific date, click Go To Date.

• To move to the current date, click Go To Today.

Schedule a meeting or an appointment

To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.

1. On the Home screen, click the Calendar icon.

2. Press the

key > New Appointment.

3. Type the meeting or appointment information.

• To invite a participant to a meeting, press the

key > Invite Attendee. Click a participant.

4. Do one of the following:

• To send the meeting invitation to the participants that you invited, press the

key > Send.

• To save an appointment, press the key > Save.

Related information

I can't schedule appointments that span multiple days, 180

I can't set some fields when scheduling appointments, 180

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User Guide

Set an alarm in the calendar

You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change

your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the

Clock application, changes to the alarm tone settings will affect the alarms in both applications.

1. On the Home screen, click the Calendar icon.

2. Press the

key > New Alarm.

3. Type the alarm information.

4. If you want the alarm to recur, change the Recurrence field.

Press the

key > Save.

Switch calendars

If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your

smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in

each calendar. For more information, contact your wireless service provider.

1. On the Home screen, click the Calendar icon.

2. Press the

key > Select Calendar.

3. Click a calendar.

Meetings

Schedule a meeting or an appointment

To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature.

1. On the Home screen, click the Calendar icon.

2. Press the

key > New Appointment.

3. Type the meeting or appointment information.

• To invite a participant to a meeting, press the

key > Invite Attendee. Click a participant.

4. Do one of the following:

• To send the meeting invitation to the participants that you invited, press the

key > Send.

• To save an appointment, press the key > Save.

Related information

I can't schedule appointments that span multiple days, 180

I can't set some fields when scheduling appointments, 180

Delete an appointment, meeting, or alarm

1. On the Home screen, click the Calendar icon.

2. Highlight an appointment, meeting, or alarm.

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User Guide

Press the

key > Delete.

Respond to a meeting invitation

1. In a meeting invitation, press the

key.

2. Click Accept, Tentative, or Decline.

3. If you declined a delegated meeting invitation, do one of the following:

• To decline the meeting, click Decline.

• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.

4. Do one of the following:

• To send the response without adding comments, click Send Response.

•

To add a comment to your response, click Add Comments. Type a comment. Press the

key > Send.

Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted

from the email application on your computer.

View your calendar when responding to a meeting

In a meeting invitation, press the

key > View Calendar.

To return to the meeting invitation, press the

key.

Check availability of meeting participants

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

You can only check availability of meeting participants in your organization.

In a meeting or meeting invitation, below the list of meeting participants, click View Availability.

• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available

Time.

• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),

press the

key > Show Legend.

Change the list of participants for a meeting

To perform this task, you must be the meeting organizer.

1. In a meeting, in the Accepted or Declined field, highlight a contact.

Press the

key.

3. Click Invite Attendee, Change Attendee, or Remove Attendee.

Press the

key > Save.

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Calendar

User Guide

Forward a meeting invitation

To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise

Server that supports this feature. For more information, contact your wireless service provider or administrator.

If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.

In a meeting or a meeting invitation, press the

key > Forward.

Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the

recipient's response.

Delegate a meeting invitation

To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry

Enterprise Server that supports this feature.

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You

might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.

1. In a meeting invitation, press the

2. Click a contact.

key > Delegate.

• To send the response without adding comments, click Send Response.

•

To add a comment to your response, click Add Comments. Type a comment. Press the

key > Send.

Send an email to all meeting participants

In a meeting, meeting invitation, or meeting response, press the

key > Email All Attendees.

Calendar options

Change how the calendar is displayed

1. On the Home screen, click the Calendar icon.

Press the

key > Options > Calendar Display and Actions.

• To change the default view, change the Initial View field.

• To change the start and end time for days, change the Start Of Day field and End Of Day fields.

• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.

• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.

Press the

key > Save.

Change options for reminders

1. On the Home screen, click the Calendar icon.

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Calendar

User Guide

Press the

key > Options > Calendar Display and Actions.

• To change the snooze time for reminders, change the Snooze field.

• To change the default reminder time for calendar entries, change the Default Reminder field.

Press the

key > Save.

Related information

Conference call meetings, 179

Change options for multiple calendars

1. On the Home screen, click the Calendar icon.

Press the

key > Options.

3. Click a calendar.

• To change the color that is used for appointments from the calendar, change the Appointment Color field.

• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.

Press the

key > Save.

Change the default calendar

Changing the default calendar changes the email address that meeting invites are sent from.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Calendar (CICAL) field.

Press the

key > Save.

Change how long your smartphone stores calendar entries

1. On the Home screen, click the Calendar icon.

Press the

3. Change the Keep Appointments field.

key > Options > Calendar Display and Actions.

Press the

key > Save.

Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set.

Show tasks in the calendar

1. On the Home screen, click the Calendar icon.

Press the

key > Options > Calendar Display and Actions.

3. Select the Show Tasks check box.

Press the

key > Save.

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Calendar

User Guide

Conference call meetings

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service

has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your

smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the

conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't

have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can

create a conference call by calling other contacts and joining the calls together.

Related information

Create a conference call meeting from your smartphone

To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call

meeting on behalf of another person from your computer.

1. In a meeting, select the Conference call checkbox.

2. Type the information for the conference call.

Press the

key > Save.

Create a conference call meeting from your computer

To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For

information about creating meetings on behalf of another person, see the documentation for the email application on your

computer.

You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the

conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the

Join Now option, if their smartphone supports this feature.

1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not

include spaces.

2. Type a lowercase x. Do not include spaces before or after the x.

3. Type the participant access code. Type a space after the participant access code.

4. Type CCM: and the moderator conference call bridge number. Do not include spaces.

5. Type a lowercase x. Do not include spaces before or after the x.

6. Type the moderator access code. Type a space after the moderator access code.

Example

If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and

the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.

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Calendar

User Guide

Enter a conference call meeting

Do one of the following:

• In a meeting notification, click Join Now.

• In the calendar, highlight the meeting. Press the

key > Join Now.

Related information

I can't enter a conference call with the Join Now option, 181

Save your conference call information

You can save your conference call information so that it is added to the conference call fields automatically when you create a

conference call meeting from your BlackBerry smartphone.

1. On the Home screen, click the Calendar icon.

2. Press the

3. Type your conference call information.

key > Options > Conference Calling.

Press the

key > Save.

Troubleshooting: Calendar

I can't schedule appointments that span multiple days

If you use IBM Lotus Notes, you can't schedule appointments that span multiple days.

I can't set some fields when scheduling appointments

If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private

checkbox when you change a recurring appointment or meeting.

Some characters in calendar entries don't appear correctly after

synchronization

If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your

computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your

computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

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User Guide

Related information

Synchronize organizer data over the wireless network, 173

I can't enter a conference call with the Join Now option

The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone

that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might

need to change your smart dialing options so that you can enter the conference call using the Join Now option.

Try the following actions:

•

If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the

conference call bridge number and access code that appear in either the Location field or the Notes section.

If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits

before dialing an extension. From the home screen, press the

key. Press the

key > Options > Smart Dialing. In

the To access extensions in all other corporations section, change the Wait For field to the highest value or to My

Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join

Now option again.

Related information

Enter a conference call meeting, 180

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Contacts

User Guide

Contacts

How to: Contacts

Contact basics

Add a contact

Do one of the following:

• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen,

click New Contact. Type the contact information. Press the key > Save.

• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the

key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save.

Create a custom contact field

Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a

custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all

your contacts.

1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.

2. Click a field.

3. To change the name of the field, place the cursor in the field. Press the

key > Change Field Name.

Type a name for the field. Press the

5. Type the information that you want to add to the custom field.

key on the keyboard.

Press the

key > Save.

You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your

computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.

Add a pause or a wait to a phone number

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After

dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or

prompts you to type them (wait).

1. After you type the main part of a phone number in a phone number field, press the

2. Click Add Pause or Add Wait.

key.

3. Type the additional numbers.

Press the

key > Save.

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User Guide

Change or delete a contact

Do one of the following:

•

To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the

Change the contact information. Press the key > Save.

• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar

key > Edit.

entry, highlight the information you want to add to a contact. Press the

key > Add to Contacts > Add to Existing

Contact. Click a contact. If necessary, add contact information. Press the

key > Save.

•

To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the

key > Delete.

Search for a contact

You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be

able to search for contacts in your organization's contact list.

1. On the home screen, click the Contacts icon.

• To search for a contact in your contact list, type all or part of a contact's name.

• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.

Click OK.

2. Highlight a contact.

3. Press the

key.

• To view information for a contact, click View.

• To add a contact from your organization's contact list to your contact list, click Add to Contacts.

• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.

• To view the next 20 matches in your organization's contact list, click Get More Results.

• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.

• To delete the search results after you have searched your organization's contact list, click Delete Lookup.

• To start a new search when you are searching your organization's contact list, click Lookup.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

1. When you are composing a message, press the

2. Find and highlight a contact.

key > Attach > Contact.

3. Press the

key > Continue.

Related information

My contact pictures keep changing, 189

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

key > Edit.

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Contacts

User Guide

4. Press the

key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

7. Press the

key > Crop & Save.

key > Save.

Press the

Related information

Change or delete a contact picture

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

key > Edit.

4. Highlight the contact picture.

• To change the contact picture, press the

Picture.

key > Replace Picture. Highlight a picture. Press the

> Delete Picture.

key > Select

• To delete the contact picture, press the

Press the

key > Save.

Related information

My contact pictures keep changing, 189

About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that

appear based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus

Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes

with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application

are made in all applications.

Categorize a contact, task, or memo

1. When you are creating or changing a contact, task, or memo, press the

2. Select the check box beside a category.

key > Categories.

Press the

key > Save.

To remove a category from a contact, task, or memo, clear the check box beside the category.

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Contacts

User Guide

Create a category for contacts, tasks, or memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.

1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.

2. Press the

3. Press the

key > Filter.

key > New.

4. Type a name for the category.

Press the

key on the keyboard.

To delete a category, highlight the category. Press the

key > Delete.

Synchronizing contacts

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on

your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages

should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages

in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email

can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry

Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

2. If necessary, click a calendar or contact list.

key > Options.

3. Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For

more information, see the Help in the BlackBerry Desktop Software.

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User Guide

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

Some characters in calendar entries don't appear correctly after synchronization, 180

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry

smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry

Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and

in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 173

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Contacts

User Guide

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the

BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,

see the Help in the BlackBerry Desktop Software.

Personal distribution lists

Create a personal distribution list

You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution

lists that you create on your BlackBerry smartphone do not appear in the email application on your computer.

1. On the Home screen, click the Contacts icon.

2. Press the

key > New Group.

3. Type a name for the personal distribution list.

4. Press the

key > Add Member.

5. Click a contact.

6. To add another contact, repeat steps 4 to 5.

7. Press the key > Save Group.

Change or delete a personal distribution list

1. On the Home screen, click the Contacts icon.

2. Highlight a personal distribution list.

Press the

• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete

Member. Press the key > Save Group.

• To delete a personal distribution list, click Delete Group > Delete.

key.

Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.

Multiple contact lists

About multiple contact lists

If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on

your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you

might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact

your wireless service provider.

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Contacts

User Guide

View a different contact list

1. On the Home screen, click the Contacts icon.

2. Press the

key > Select Contacts.

3. Click a contact list.

Change the default contact list

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Contact List (SYNC) field.

Press the

key > Save.

Contact list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or

passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the

key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete checkbox.

Press the

key > Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Language.

3. Change the Global Name Display field.

Press the

key > Save.

View the number of contacts stored on your smartphone

1. On the Home screen, click the Contacts icon.

Press the

key > Options.

3. Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

Sort contacts or tasks

1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.

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Contacts

User Guide

Press the

key > Options.

3. If necessary, click General Options.

4. Change the Sort By field.

Press the

key > Save.

Troubleshooting: Contacts

Contact list field data isn't appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For

example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it

with the email application on your computer, because the birthday field is a date field in the email application on your

computer.

Related information

Create a custom contact field, 182

My contact pictures keep changing

The contact pictures in applications (for example, in the contacts application), might change if you set more than one

application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact

pictures are being replaced by other applications, you might experience increased data charges.

To stop contact pictures from changing, you must change the options in each application that is replacing your contact

pictures.

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Clock

User Guide

Clock

How to: Clock

Set the date and time

1. On the home screen or in the Applications folder, click the Clock icon.

2. Press the

key > Set Time.

• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note

that you must be connected to the wireless network.

• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.

Change the time or date. Click OK.

3. Do any of the following:

• To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone

field to Prompt.

• To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto

Update Time Zone field to On.

Press the

key > Save.

Related information

The time on my smartphone isn't correct, 193

Display a second time zone on the clock

You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your

current location and the time in your home time zone.

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

3. Change the Home Time Zone field.

key > Options.

Press the

Related information

key > Save.

The time on my smartphone isn't correct, 193

Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

key > Options.

3. Change the Clock Face field, Stopwatch Face field or Timer Face field.

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Clock

User Guide

Press the

key > Save.

Change what appears on the screen when your smartphone is charging

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

3. Change the When Charging field.

key > Options.

Press the

key > Save.

Turn on the alarm

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the

key > Set Alarm.

3. On the trackpad, slide your finger up or down to highlight On or Weekdays.

4. Click the trackpad.

At the top of the Home screen, a clock indicator appears.

To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar

application.

Related information

Display a second time zone on the clock, 190

Silence the alarm

•

If snooze is not turned on, click Dismiss.

If snooze is turned on, click Snooze.

Change alarm notification options

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.

key > Options.

Press the

key > Save.

Set options for bedside clock mode

You can set which sounds or notifications are turned off when bedside clock mode is on.

1. On the home screen or in the Applications folder, click the Clock icon.

Press the

key > Options.

3. In the Bedside Mode section, do any of the following:

• To turn off the flashing LED notification, select the Disable LED checkbox.

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Clock

User Guide

• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or

messages, select the Disable Radio checkbox.

• To dim the screen, select the Dim Screen checkbox.

• To use a different sound profile, change the Sound Profile field.

Press the

key > Save.

Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or

messages.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the

key > Enter Bedside Mode.

To turn off bedside clock mode, press the

key.

Use the stopwatch

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the

key > Stopwatch.

3. Click the start/stop icon.

• To record lap times, click the lap icon.

• To stop timing, click the start/stop icon again.

• To send the results in a message, press the

key > Send Results. Click a message type.

Use the timer

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the

key > Timer.

3. Press the

4. Set the time.

5. Click OK.

key > Set Timer.

• To start or stop the timer, click the start/stop icon.

• To reset the timer, click the reset icon.

The timer continues to count down after you exit the Clock application.

Change timer notification options

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

key > Options.

3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.

Press the

key > Save.

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Clock

User Guide

Troubleshooting: Clock

The time on my smartphone isn't correct

1. On the Home screen or in the Applications folder, click the Clock icon.

Press the

key > Set Time.

3. Try one of the following actions:

•

If the Update Time field is set to Automatic, press the

key > Update Time.

•

If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.

If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,

you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the

key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data

services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you

might not be able update your time zone data. For more information, contact your administrator.

Related information

Set the date and time, 190

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Tasks and memos

User Guide

Tasks and memos

Create a task or memo

You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the

calendar.

1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.

• To create a task in the Calendar application, press the

the due date and recurrence.

key > New. Type the task title and fill in the details, such as

• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date

and recurrence.

• To create a memo, click New Memo. Type a title and the memo.

Press the

key > Save.

Send a task or memo

1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

2. Highlight a task or memo.

3. Press the

key > Forward As.

4. Click a message type.

Change or delete a task or memo

On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.

•

To change the task or memo, click it. Change the task or memo information. Press the

To delete the task or memo, highlight it. Press the key > Delete.

key > Save.

•

Change the status of a task

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Highlight a task.

Press the

key.

• To mark the task as complete, click Mark Completed.

•

To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the

key > Save.

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Tasks and memos

User Guide

Hide completed tasks

1. On the Home screen or in the Applications folder, click the Tasks icon.

2. Press the

key > Hide Completed.

Show tasks in the calendar

1. On the Home screen, click the Calendar icon.

Press the

3. Select the Show Tasks check box.

key > Options > Calendar Display and Actions.

Press the

key > Save.

Synchronizing tasks and memos

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on

your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages

should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages

in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email

can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry

Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

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Tasks and memos

User Guide

1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

2. If necessary, click a calendar or contact list.

key > Options.

3. Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For

more information, see the Help in the BlackBerry Desktop Software.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

Some characters in calendar entries don't appear correctly after synchronization, 180

About backing up and restoring smartphone data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry

smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry

Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your

media card.

If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your

smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an

activation password. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and

in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your

smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes

precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Synchronize organizer data over the wireless network, 173

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Tasks and memos

User Guide

Manage data synchronization conflicts

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data

synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the

BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization,

see the Help in the BlackBerry Desktop Software.

About categories

You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that

appear based on categories.

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus

Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes

with the task in Lotus Notes.

Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application

are made in all applications.

Categorize a contact, task, or memo

1. When you are creating or changing a contact, task, or memo, press the

key > Categories.

2. Select the check box beside a category.

Press the

key > Save.

To remove a category from a contact, task, or memo, clear the check box beside the category.

Create a category for contacts, tasks, or memos

You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.

1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.

2. Press the

3. Press the

key > Filter.

key > New.

4. Type a name for the category.

Press the

key on the keyboard.

To delete a category, highlight the category. Press the

key > Delete.

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Tasks and memos

User Guide

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or

passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the

key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete checkbox.

Press the

key > Save.

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Typing

User Guide

Typing

How to: Typing

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock)

Alt mode

Multi-tap mode

Current input language

Typing basics

Copy and paste at a glance

Highlight, cut, copy, or paste text

1. Press and hold the

key.

• To highlight text character by character, on the trackpad, slide your finger left or right.

• To highlight text line by line, on the trackpad, slide your finger up or down.

Press the

key.

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Typing

User Guide

3. Click Cut or Copy.

Press the

key > Paste.

Type a symbol

Press the

key. Type the letter that appears below the symbol.

Type an accent or special character

Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special

character appears.

Clear text from a field

In a field that you typed text into, press the

key > Clear Field.

About typing input methods

The typing input method that you use determines how you type. For example, if you are using the predictive input method,

your BlackBerry smartphone displays a list of suggested words as you type so that you do not have to type the entire word.

The language that you are typing in determines the typing input methods that are available. If you are typing in a language that

has multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing in

certain fields such as password fields, your smartphone might automatically switch your typing input method.

Type text using SureType technology

1. Press the letter key once for each letter in a word.

2. Do any of the following:

• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the

key on the keyboard.

• To select an item from the list that appears when you type and continue typing the same word, click the item.

• To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen.

• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate

letter that appears on the screen.

For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would

then highlight run and press the

key.

Type text using multi-tap

To perform this task, you must be using your BlackBerry smartphone in portrait view.

Do any of the following:

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

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Typing

User Guide

• To type the third letter on a key, press the letter key three times.

• To type the fourth letter on a key, press the letter key four times.

For example, to type run, you would press the R key three times, the U key twice, and the N key twice.

Typing input methods

Change options for typing input methods

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Change the options.

Press the

key > Save.

Change your typing style

You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Typing.

3. For a keyboard, do one of the following:

• To turn off all typing assistance, change the Style field to Direct.

• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.

Press the

key > Save.

Type text using the predictive input method

When you are typing text, do any of the following:

• To select the highlighted suggestion and start typing a new word, press the

• To select the highlighted suggestion and continue typing, click the word.

• To ignore the suggestions, keep typing.

key on the keyboard.

Find more information about typing in other languages

You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit

www.blackberry.com/go/docs and search for the Typing Guide in your language.

Custom dictionary

About the custom dictionary

You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling.

Because SureType technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you

add to your custom dictionary are displayed in the list that appears when you type.

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Typing

User Guide

Stop adding items to the custom dictionary automatically

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Typing checkbox.

5. Change the Email field to Off.

Press the

key > Save.

Add, change, or delete a word in the custom dictionary

You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Custom Dictionary.

• To add a word to the custom dictionary, press the

key on the keyboard.

• To change a word in the custom dictionary, press the

keyboard.

key > New. Type a word or letter combination. Press the

key > Edit. Change the word. Press the key on the

key > Delete.

•

To delete a word from the custom dictionary, highlight the word. Press the

Word Substitution

About word substitution

Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text

that can be replaced with a word substitution entry, the text changes after you press the Space key.

Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word

substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for

abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later.

Related information

Change or delete a word substitution entry, 203

Undo a Word Substitution change

If the Word Substitution feature changes a word that you don't want to change, you can undo the change.

When you are typing, press the

key twice.

Turn off word substitution

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Typing.

3. For a keyboard, click Advanced Style Options.

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Typing

User Guide

4. Clear the Spelling checkbox.

Press the

key > Save.

Create a word substitution entry

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Word Substitution.

Press the

key > New.

4. In the Replace field, type the text to replace.

5. In the With field, do one of the following:

• Type replacement text.

•

To insert a macro (for example, the current date or time), press the

key > Insert Macro.

6. Do one of the following:

• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.

• To capitalize the entry according to the context, change the Using field to SmartCase.

7. In the Language field, change the language.

Press the

key > Save.

Change or delete a word substitution entry

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Word Substitution.

3. Highlight a word substitution entry.

Press the

key.

•

To change the word substitution entry, click Edit. Change the entry. Press the

key > Save.

• To delete the word substitution entry, click Delete.

Spelling checker

You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,

French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or

Turkish.

Stop displaying spelling suggestions in the list that appears when you type

By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions,

when available, appear in bold in the list that appears when you type.

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling checkbox.

Press the

key > Save.

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Typing

User Guide

I can't check spelling

You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,

Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,

Spanish, Swedish, and Turkish.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might

not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check

spelling automatically before you send an email.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Spell Check.

3. Change one or more options.

Press the

key > Save.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. Press the key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the

key.

• To ignore all instances of the suggested spelling, press the

• To add the word to the custom dictionary, press the

key > Ignore All.

key > Add To Dictionary.

• To stop checking spelling, press the

key > Cancel Spell Check.

Troubleshooting: Typing

I can't check spelling

You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,

Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,

Spanish, Swedish, and Turkish.

I have no Advanced Style Options

If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.

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Typing

User Guide

If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available

again.

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Keyboard

User Guide

Keyboard

How to: Keyboard

Show or hide the keyboard hide bar

By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your

options to show or hide the bar.

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Keyboard.

3. Select or clear the Enable Virtual Keyboard Hide Bar checkbox.

Press the

key > Save.

Assign an application to a convenience key

Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you

might not be able to change the application that is assigned to a convenience key.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Convenience Key.

3. Change the Convenience Key Opens field.

Press the

key > Save.

Change the default currency symbol

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Keyboard.

3. Change the Currency Key field.

Press the

key > Save.

Set the cursor speed

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Keyboard.

3. Change the Key Rate field.

Press the

key > Save.

Turn on key tones

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Keyboard.

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Keyboard

User Guide

3. Select the Key Tone checkbox.

Press the

key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity

level.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Trackpad Sensitivity.

3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.

Press the

key > Save.

Turn on or turn off trackpad sounds

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Trackpad Sensitivity.

3. Select or clear the Audible Roll checkbox.

Press the

key > Save.

Troubleshooting: Keyboard

No application opens when I press a Convenience key

Try the following:

•

If you haven't done so, assign an application to the key.

Verify that you didn't delete the application that you assigned to the key.

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Language

User Guide

Language

How to: Language

About typing input languages

You can set a typing input language to use when you type. The typing input language can be different from the display

language. For example, you might use your BlackBerry smartphone in French, but type messages in English.

When you set a typing input language, Word Substitution and other typing options change to the selected language.

Add a display language

You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the

BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for

your computer.

Connect your smartphone to your computer and open the BlackBerry Desktop Software.

For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.

Delete a language

You can delete languages that you don't use to increase the amount of storage space available.

1. On the home screen, click the Setup icon.

2. Click Languages > Manage Languages.

3. Select the languages you want to keep.

4. Click Update.

Any languages that you don't select are deleted from your BlackBerry smartphone.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

• To change the display language, change the Display Language field.

• To change the typing language, change the Typing Language field.

• To change the language for voice commands, change the Voice Dialing Language field.

Press the

key > Save.

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Language

User Guide

Use a shortcut for switching typing input languages when you're typing

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

• To switch the typing input language by holding the

field to Alt-Enter.

key and pressing the

key, change the Shortcut Keys

• To switch the typing input language by holding the

field to Shift-Space.

key and pressing the Space key, change the Shortcut Keys

Press the

key > Save.

To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.

Troubleshooting: Language

Some characters don't appear correctly on my smartphone

The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not

support the characters. For more information, contact your wireless service provider or administrator.

I can't find a display language on my smartphone

You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the

BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for

your computer.

•

Connect your smartphone to your computer and open the BlackBerry Desktop Software.

For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.

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Screen display

User Guide

Screen display

How to: Screen display

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

key > Set As Wallpaper.

Related information

Set options for backlighting

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Do any of the following:

• To change the brightness of the backlight for the screen, change the Backlight Brightness field.

• To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change

the Backlight Timeout field.

• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.

Press the

key > Save.

Related information

The screen turns off, 36

Change the display font

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Change the font fields.

Press the

key > Save.

Organizing applications on the Home screen

About organizing application icons

Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,

they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All

Icons from the Home screen menu.

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Screen display

User Guide

You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete

folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.

You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the

can hide the icon in all panels or in the current panel only.

key > Hide Icon. If the icon appears in other panels, you

• To show all hidden application icons, press the

• To stop hiding an application icon, highlight the icon. Press the

beside the Hide Icon field.

key > Show All Icons.

key > Hide Icon. A check mark should not appear

Related information

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the

key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1. On the home screen, press the

key > Options.

2. Change the Downloads Folder field.

Press the

key > Save.

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

• To add a folder, press the

key > Add Folder. Type a name for the folder. Click Add.

• To rename a folder, highlight a folder. Press the

• To delete a folder, highlight a folder. Press the

key > Edit Folder. Type a name for the folder. Click Save.

key > Delete.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

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Screen display

User Guide

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the

key > Save.

Turn on flashing LED notification for wireless coverage

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Select the LED Coverage Indicator checkbox.

Press the

key > Save.

When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green.

To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.

Use grayscale or reverse contrast for the screen display

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

• To use grayscale for the screen display, change the Color Contrast field to Greyscale.

• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.

Press the

key > Save.

Themes

About themes

Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes

how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You

might also be able to download themes from the BlackBerry App World.

Change themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

Set options for backlighting, 210

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Screen display

User Guide

Troubleshooting: Screen display

My display changed

Depending on your theme, display options such as icons, fonts, and your home screen background might change when you

switch themes.

No application opens when I press a Convenience key

Try the following:

•

If you haven't done so, assign an application to the key.

Verify that you didn't delete the application that you assigned to the key.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can

change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

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GPS technology

User Guide

GPS technology

Depending on your wireless service provider, this feature might not be supported.

How to: GPS technology

Depending on your wireless service provider, this feature might not be supported.

Turn off location aiding or location data

Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology,

but because these features use the wireless network, your data service charges might be increased. To avoid these charges,

you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For

more information about data service charges, contact your wireless service provider.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Location Settings.

• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.

• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While

Roaming.

• To turn off location data, in the Location Data section, change the Setting field to Disabled.

• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While

Roaming.

Press the

key > Save.

Turn on GPS technology

Depending on your BlackBerry® smartphone model and wireless network, this feature might not be supported.

Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Location Settings.

3. Change the Location Services field to Location On.

Press the

key > Save.

To turn off GPS technology, change the Location Services field to Location Off.

Set the GPS receiver that you use to track your movement

To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth

enabled GPS receiver.

1. On the Home screen or in a folder, click the Options icon.

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GPS technology

User Guide

2. Click Device > Location Settings.

3. Change the GPS Data Source field.

Press the

key > Save.

Prevent others from tracking your location

If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your

BlackBerry smartphone. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Location Settings.

3. Change the Location Services field to Location Off.

Press the

key > Save.

Get your GPS location

Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry

smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Location Settings.

3. Press the

key > Refresh Location.

The longitude and latitude coordinates for your current location appear.

Troubleshooting: GPS technology

Depending on your wireless service provider, this feature might not be supported.

I can't use GPS technology

Depending on your wireless service provider, this feature might not be supported.

If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move

close to a window.

If you have paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is

turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS

location.

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Maps

User Guide

Maps

How to: Maps

Pan a map

To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is

displayed at the top of the map.

1. On the Home screen, click the Maps icon.

2. If your smartphone is in zoom mode, press the

3. On the trackpad, slide your finger in any direction.

key > Pan Mode.

Zoom in to or out from a map

To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your

smartphone is in is displayed at the top of the map.

1. On the Home screen, click the Maps icon.

2. If your smartphone is in pan mode, press the

key > Zoom Mode.

3. Do one of the following:

• To zoom in, on the trackpad, slide your finger up.

• To zoom to a point on a map, press the

key > Zoom to Point.

• To zoom out, on the trackpad, slide your finger down.

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the

key > Find a Location.

• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information

for the point of interest. Highlight the point of interest.

• To view a new location, in the Find an address field, type an address. Highlight the location.

• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact

information.

• To view a favorite location, in the Favorites section, highlight the location.

3. Press the

key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location,

press the

key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a

Bluetooth enabled GPS receiver to perform this task.

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Maps

User Guide

View an address on a map using a link

When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the

MemoPad, your smartphone underlines the address.

1. Highlight an underlined address.

2. Press the

key > View on Map.

View a list of points of interest near a location

You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near

your current location.

1. On the Home screen, click the Maps icon.

2. Press the

key > Find Location.

3. In the Find a store, café, etc. field, type the point of interest information.

Press the

key on the keyboard.

5. Press the

key > View All on Map.

View contact information for a point of interest

Points of interest are displayed on maps as location markers.

1. On the Home screen, click the Maps icon.

2. Press the

key > Find Location.

3. In the Find a store, café, etc. field, type information for a point of interest.

4. Highlight the location.

5. Press the

key > Display Details.

Add a location to your list of favorites

1. On the Home screen, click the Maps icon.

2. View a location on a map.

3. Press the

key > Add as Favorite > OK.

To view the list of your favorite locations, press the

key > Favorites.

Change the information for a location in your list of favorites

1. On the Home screen, click the Maps icon.

2. Press the

key > Favorites.

3. Highlight a location.

4. Press the

key > Edit Favorite.

5. Do any of the following:

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Maps

User Guide

• In the Label field, type a new name for the location.

• In the Description field, type a description of the location.

6. Click OK.

Delete a location from your list of favorites

1. On the Home screen, click the Maps icon.

2. Press the

key > Favorites.

3. Highlight a location.

4. Press the

key > Remove as Favorite.

5. Click Yes.

Get directions

1. On the Home screen, click the Maps icon.

2. Press the

key > Get Directions.

3. Do one of the following to specify a starting location:

• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a

Bluetooth enabled GPS receiver, set the Start field to My Location.

• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are

viewing a favorite location, click the location address.

• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location

on the map.

• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store,

café, etc. field, type the information for the point of interest. Press the

key on the keyboard. Click a point of

interest.

• To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact's

name. Click the contact.

• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type

the address. Press the

key on the keyboard. Click the location.

• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.

4. Repeat step 3 to specify an ending location.

5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside

one or more route options. Click OK.

6. Click Search.

Send a location

You can send a location as a message, for example, in an email or instant message. The message that you send includes a link

to the location so that the recipient can view the location on a map.

1. Do one of the following:

• To send a location you are viewing on a map, press the

key.

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Maps

User Guide

• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the

key.

2. Click Send Location.

3. Click a message type.

Copy a location

1. Do one of the following:

• To copy a location you are viewing on a map, press the

key.

• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the

key.

2. Click Copy Location.

To paste the location, press the

key > Paste.

Clear a map

When you clear a map, any route information displayed on the map no longer appears.

1. On the Home screen, click the Maps icon.

2. On a map, press the

> Clear Map.

Set the GPS receiver that you use to track your movement

To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth

enabled GPS receiver.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Location Settings.

3. Change the GPS Data Source field.

Press the

key > Save.

Keep backlighting on when you track your movement

By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options

so that backlighting remains on when you track your movement unless the battery power level drops below a specified

percentage.

1. On the Home screen, click the Maps icon.

2. Press the

3. Change the Backlight Timeout When Battery Level field.

key > Options.

Press the

Related information

key > Save.

Set options for backlighting, 210

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Maps

User Guide

Change the font settings for maps

If you change the font settings for maps, your font settings for all other applications do not change.

1. On a map, press the

key > Options.

2. Click Global Map Options.

3. Perform any of the following actions:

• Change the Default Font Family field.

• Change the Minimum Font Size field.

Press the

key > Save.

Change the units of measure for maps

1. On a map, press the

key > Options.

2. Click Global Map Options.

3. Change the System of Measurement field.

Press the

key > Save.

Change the display language for maps

If you change your display language for maps, the display language settings for all other applications do not change.

1. On a map, press the

key > Options.

2. Click Global Map Options.

3. Do one of the following:

• To view text on maps only in English, change the Map Display Language field to English.

• To view text on maps in the language of the location you are viewing, change the Map Display Language field to

International.

Press the

key > Save.

Troubleshooting: Maps

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model

and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the

Email Preferences screen.

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Maps

User Guide

If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might

prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears

beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or

administrator, or visit www.blackberry.com/go/devices.

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Applications

User Guide

Applications

How to: Applications

About multitasking

Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call,

for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts

application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to

a message.

There are also shortcuts for most applications that can help you to perform common tasks quickly.

Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To

optimize the performance of your smartphone, try to close applications when you are finished with them.

Related information

Close an app so that it is not running in the background, 223

Keep an application running in the background and switch to another application, 223

Create a BlackBerry ID

When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email

address that you have added to your BlackBerry smartphone.

1. Do one of the following:

• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.

• If you are prompted on your smartphone, click Create New.

2. Complete the instructions on the screen.

Change your BlackBerry ID information

You can change your user name, display name, security question and answer, and password.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > BlackBerry ID.

3. Change the fields.

Press the

key > Save.

You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid.

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Applications

User Guide

Keep an application running in the background and switch to another

application

•

To switch to another application, press and hold the

key until the application switcher appears. Click an application

icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that

you are looking for.

•

To return to the Home screen if you are not on a call, press the

key.

key until the application switcher appears. Click

To return to the Home screen if you are on call, press and hold the

the Home icon.

Note: If you press the

key while you are on a call, you will end the call even if you have switched to another application.

Related information

Close an app so that it is not running in the background, 223

About multitasking, 222

Close an app so that it is not running in the background

To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them.

1. To see which applications are running, press and hold the

key until the application switcher appears.

2. Click an application icon.

3. In the app, do one of the following:

• Press the

key > Close.

• Press the

key. If necessary, continue to press the

key until the home screen appears.

Related information

Keep an application running in the background and switch to another application, 223

About multitasking, 222

Require your smartphone password before adding an app

To perform this task, you must have set a BlackBerry smartphone password.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Prompt on Application Install check box.

Press the

key > Save.

View properties for an application

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Application Management.

3. Click an application.

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Applications

User Guide

Delete an application

If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications.

For more information, contact your administrator.

1. On the Home screen or in a folder, highlight an application icon.

Press the

key > Delete.

View the size of an application database

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Device and Status Information.

3. Press the

key > Database Sizes.

Troubleshooting: Applications

I can't add, update, or return to the previous version of an app

If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update

smartphone apps. For more information, contact your administrator.

Try the following actions:

•

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that your smartphone has enough storage space to add or update the app.

I deleted an app that I want back

If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone.

Try one of the following:

•

If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App

World icon. Press the key > Help.

•

If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help

in the BlackBerry Desktop Software.

If you downloaded the app from your wireless service provider or a third-party organization, for more information about

restoring the app, contact your wireless service provider or the third-party organization.

Error messages: BlackBerry Device Software

"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."

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Applications

User Guide

Error message and cause

Possible solution

Error 101: Application error

Error 102: Java file error

Try the following actions:

•

Reset your BlackBerry smartphone.

If the error message still appears after you reset your smartphone, reload your

BlackBerry Device Software. The reload process deletes your smartphone data.

Error 106: Graphics system error

Error 205: Security service error

Error 502: Process terminated error

Error 503: Data corruption issue

Error 504: Data corruption issue

Error 505: BlackBerry Device Software

update error

Error 507: Application file error

Error 508: Invalid object found

Error 512: System error

Error 523: BlackBerry Device Software

error

Error 525: System error

Error 526: Critical object missing

Error 527: Critical object missing

Error 529: File system corruption

Error 532: Application error

Error 543: Incompatible file system

Error 552: Insufficient storage space

available during startup

Error 561: Application error

Error 602: Application error

Error 603: Application error

Error 200: BlackBerry Device Software

error

Try the following actions:

Reset your smartphone.

•

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Applications

User Guide

Error message and cause

Possible solution

Error 545: Incompatible file system

•

If the error message still appears after you reset your smartphone, reload your

BlackBerry Device Software. The reload process deletes your smartphone data.

If the error message still appears after you reload your BlackBerry Device

Software, contact your wireless service provider.

•

Error 203: Application process

Reset your smartphone.

terminated

Error 501: Memory corruption

Contact your wireless service provider.

Error 517: Hardware/software conflict

Error 547: Hardware or system issue

Error 513: User attempted to reset the

smartphone after exceeding the

maximum number of permitted

password attempts

When this error occurs, all of your smartphone data is deleted to prevent

unauthorized access to your information.

If your email account uses a BlackBerry Enterprise Server, your administrator might

be able to change options that will minimize the chance of this error message

appearing again. For more information, contact your administrator.

Try the following actions:

•

Reload your BlackBerry Device Software. The reload process deletes your

smartphone data.

If the error message still appears after you reload your BlackBerry Device

Software, contact your wireless service provider.

Error 576: IT policy issue

Contact your administrator.

Related information

Reset your smartphone, 262

Getting started: Security, 0

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the

BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a

technical issue, such as an application error.

1. Connect your smartphone to your computer.

2. Open the BlackBerry Desktop Software.

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Applications

User Guide

3. In the BlackBerry Desktop Software, click Update.

4. To download the most recent version of your BlackBerry Device Software, click Get update.

5. Do any of the following:

• To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup

file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone

data, settings, and email messages are deleted from your smartphone when you reload the software.

• To encrypt your backup data, click Encrypt backup file.

• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the

Email me when new versions are available checkbox.

6. Click Install update.

Related information

About updating the BlackBerry Device Software, 228

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BlackBerry Device Software

User Guide

BlackBerry Device Software

How to: BlackBerry Device Software

About updating the BlackBerry Device Software

You might want to update your BlackBerry Device Software for one of the following reasons:

•

To access new applications and features

To resolve a technical issue

Your wireless service provider requires you to update the BlackBerry Device Software

The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of

smartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make

emergency calls when the update is in progress. Do not remove the battery while the update is in progress.

Over the wireless network

You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home

screen of your smartphone. You can also check for updates manually through the smartphone options. The available update

might be a complete software update, or a partial software update only. If the available update is a complete software update,

your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless service

provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or might

not allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider,

extra fees might apply when you download the update to your smartphone.

From a website

You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting

www.blackberry.com/update. If your work email account uses a BlackBerry Enterprise Server, your administrator might not

allow you to update the BlackBerry Device Software from a website.

Using the BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from

your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the

BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Update the BlackBerry Device Software from a website

If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your

administrator for BlackBerry Device Software updates that have been approved for use in your organization.

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BlackBerry Device Software

User Guide

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. From your computer, visit www.blackberry.com/update.

2. Click Check for Updates.

3. Connect your BlackBerry smartphone to your computer.

4. Complete the instructions on the screen.

Related information

About backing up and restoring smartphone data, 172

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 231

Update the BlackBerry Device Software using the BlackBerry Desktop

Software

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software. For more information, see

the Help in the BlackBerry Desktop Software.

Related information

About backing up and restoring smartphone data, 172

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 231

Update the BlackBerry Device Software over the wireless network

You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the

software. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on,

you might need to type your password at various times during the installation process.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. On the home screen, click the

icon. If you don't have the

icon, on the home screen or in a folder, click the

Options icon. Click Device > Software Updates.

2. Complete the instructions on the screen.

Related information

About backing up and restoring smartphone data, 172

I can't update the BlackBerry Device Software over the wireless network, 231

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 231

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BlackBerry Device Software

User Guide

Downgrade or return to the previous version of the BlackBerry Device

Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Software Updates.

• If you recently updated your BlackBerry Device Software, to return to the previous software version, press the

key > View Result > Downgrade.

• To downgrade to an earlier software version, scroll to a software version that the

icon appears beside. Click

Perform Downgrade. Follow the instructions on the screen.

Delete the previous version of the BlackBerry Device Software

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.

If you recently updated your BlackBerry Device Software over the wireless network, the previous version of your software

might be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on your

smartphone, you can delete the previous version.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Software Updates.

3. Press the

4. Press the

key > View Result.

key > Delete Downgrade Data.

Related information

I can't update the BlackBerry Device Software over the wireless network, 231

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 231

Hide or show an optional BlackBerry Device Software update

Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.

If a BlackBerry Device Software update is optional, you can hide the update on the Software Updates screen and hide the

Software Update icon. Mandatory updates can't be hidden.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Software Updates.

• To hide an optional update, highlight a software version. Press the

key > Hide.

• To show all hidden updates, press the key > Show All.

Related information

I can't update the BlackBerry Device Software over the wireless network, 231

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 231

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BlackBerry Device Software

User Guide

Find your smartphone model number and version of the BlackBerry Device

Software

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.

• If supported by your input language, in a message or memo, type myver followed by a space.

Troubleshooting: BlackBerry Device Software

I can't update the BlackBerry Device Software over the wireless network

Depending on the options that your wireless service provider or administrator sets, you might not be able to update your

BlackBerry Device Software over the wireless network.

Try the following actions:

•

Verify that your BlackBerry smartphone is connected to a wireless network.

Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your

wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more

information, contact your wireless service provider.

•

Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless

service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there

is a greater volume of network traffic.

•

Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from

the website.

If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for BlackBerry

Device Software updates. Your administrator might not allow you to update your software over the wireless network, or

might allow you to update only to a specific version.

My smartphone doesn't have enough available storage space to update

the BlackBerry Device Software

Try the following actions:

•

Delete display languages, themes, or third-party applications that you don't use.

Delete messages and calendar entries that you don't need.

Delete browsing information.

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Manage Connections

User Guide

Manage Connections

Mobile network

How to: Mobile network

Manage Connections at a glance

Check what wireless networks your smartphone connects to

You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting

www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not

reflect network connections, only the ability of your smartphone model to connect to those networks.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets

after your smartphone model.

For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information

booklet for your smartphone.

Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on a network connection, select the checkbox beside a connection type.

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User Guide

• To turn off a network connection, clear the checkbox beside a connection type.

• To turn on the network connections that were turned on previously, click Restore Connections.

Related information

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on airplane mode, click All Off.

• To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off data service or set roaming options, 234

Check the status of network connections and services

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Services Status.

Roaming

About roaming and international roaming

In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel

outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can

access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.

If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming

services before you can roam.

If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might

need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays

the same when you travel internationally.

For more information about roaming and roaming fees, contact your wireless service provider.

Switch wireless networks manually

To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected

to a GSM or UMTS network.

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Manage Connections

User Guide

Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

3. Change the Network Selection Mode field to Manual.

4. Click a wireless network.

5. Press the

key > Close.

To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.

Related information

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text

messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging

are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from

receiving additional roaming charges. For more information, contact your wireless service provider.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

3. Do one of the following:

• To turn on or turn off data service, change the Data Services field.

• To turn on or turn off data service when roaming, change the While Roaming field.

• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field

to Prompt.

4. Press the

key > Close.

Related information

Data service unavailable, 238

Preferred wireless network list

About the preferred wireless network list

Your wireless service provider might have agreements with other wireless service providers that permit you to use their

services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry

smartphone uses these other wireless networks.

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your

preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no

wireless network on the list is available, your smartphone is designed to connect to another available wireless network

automatically.

Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service

provider.

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Manage Connections

User Guide

Add a wireless network to the preferred wireless network list

To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

Press the

key > My Preferred Network List.

key > Add Network.

4. Press the

• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select

Network.

• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a

wireless network. Click Select Network.

• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.

5. Press the

key > Close.

Delete a wireless network from the preferred wireless network list

To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

Press the

key > My Preferred Network List.

4. Highlight a wireless network.

Press the

key > Delete.

key > Close.

6. Press the

Change the order of preferred networks

To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.

Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based

on the order that they appear in the preferred network list.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

Press the

4. Highlight a wireless network.

key > My Preferred Network List.

Press the

6. Click the new location.

7. Press the key > Close.

key > Move.

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Manage Connections

User Guide

Change the connection speed for the wireless network

A faster connection speed requires more battery power.

Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.

1. On the Home screen, click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

3. Change the Network Mode field.

4. Press the

key > Close.

Related information

About emergency calls and Emergency Callback Mode, 54

Turn on flashing LED notification for wireless coverage

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Select the LED Coverage Indicator checkbox.

Press the

key > Save.

When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green.

To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.

Wireless coverage indicators

Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using

your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider.

Indicator

Description

Provides information about the strength of the wireless signal. Three or more bars

indicate a strong signal. A reduced signal display might indicate increased power

output from your smartphone as it attempts to connect to a weak signal.

3G , 4G , H+ , EDGE, GPRS, NXTL,

MIKE, or NTWK

You are connected to a mobile network and you can access features such as email

messaging and Internet browsing. If you do not see one of the indicators, you might

be in an area of reduced wireless coverage where some features are not available

(you might only be able to make a phone call or send and receive text messages).

You can call only emergency numbers.

You are in an area of no wireless coverage.

The connection to the mobile network is turned off.

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Manage Connections

User Guide

Indicator

Description

You are connected to a Wi-Fi network and you can access BlackBerry services such

as email messaging and Internet browsing over the Wi-Fi connection.

Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,

or you are connected to a Wi-Fi network, but you cannot access BlackBerry services

such as email messaging and Internet browsing over the Wi-Fi connection.

Your Bluetooth connection is turned on, and you are connected to a Bluetooth

enabled device.

Your Bluetooth connection is turned on, but you are not connected to a Bluetooth

enabled device.

Your NFC connection is turned on.

Related information

Troubleshooting: Mobile network

I can't connect to the mobile network

Try the following actions:

•

If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.

If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify

that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.

Verify that you turned on the connection to the wireless network.

Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your

smartphone remains connected to that wireless network until you select your wireless service provider's network again.

If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the

connection speed.

•

If you have a Wi-Fi enabled smartphone and your wireless service provider supports Wi-Fi calling, verify that your

connection preference isn't set to Wi-Fi Only.

Related information

Switch wireless networks manually, 233

Turn on or turn off data service or set roaming options, 234

Turn on or turn off data service or set roaming options, 234

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Manage Connections

User Guide

Error messages

Data service unavailable

Description

This message appears when you don't have access to data services on your BlackBerry smartphone.

Possible solutions

Try the following actions:

•

Verify that you're in a wireless coverage area.

Verify that the data service on your smartphone is turned on.

If you're roaming, verify that you can access data services while you roam.

Related information

Wi-Fi technology

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

How to: Wi-Fi technology

Check what wireless networks your smartphone connects to

You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting

www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not

reflect network connections, only the ability of your smartphone model to connect to those networks.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets

after your smartphone model.

For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information

booklet for your smartphone.

Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more

information, see the Safety and Product Information booklet for your BlackBerry smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on a network connection, select the checkbox beside a connection type.

• To turn off a network connection, clear the checkbox beside a connection type.

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User Guide

• To turn on the network connections that were turned on previously, click Restore Connections.

Related information

Check the status of network connections and services

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Services Status.

Connect to a Wi-Fi network

About connecting to a Wi-Fi network

With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless

access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network

to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you

might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is

faster.

Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free

to use, while others require payment. Your wireless service provider might provide an application for your smartphone that

allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own

account online and log in manually.

If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup.

When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are

within range of that network, your smartphone connects to it automatically.

Connect to a Wi-Fi network

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network.

3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show

Open networks only checkbox.

4. Click the Wi-Fi network that you want to connect to.

5. If the Wi-Fi network requires authentication, type the password for the network.

The name of the Wi-Fi network appears at the top of the home screen.

Related information

Options for saved Wi-Fi networks, 241

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Manage Connections

User Guide

Connect to a Wi-Fi network using Wi-Fi Protected Setup

If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network

without entering a long password.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network > Other ways to connect > Wi-Fi Protected Setup (WPS).

• To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or

access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start.

• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On

the administration screen for your router or access point, type the PIN.

Connect to a Wi-Fi network manually

If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network.

3. In the SSID field, type the name of the Wi-Fi network.

4. Click Next.

5. In the Security Type field, click the Wi-Fi network security type and provide any requested information.

6. Click Save and Connect.

Related information

Options for saved Wi-Fi networks, 241

Saved Wi-Fi networks

Change, move, or delete a saved Wi-Fi network

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network > Saved Wi-Fi Networks.

3. Highlight a saved Wi-Fi network.

Press the

key.

• To change options for the saved network, click Edit. Change the options. Click Save.

• To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved

networks, click Move. Click a new location.

• To delete the saved network, click Delete.

Related information

Prevent your smartphone from connecting to a saved Wi-Fi network

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network > Saved Wi-Fi Networks.

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Manage Connections

User Guide

3. Highlight a saved Wi-Fi network.

4. Press the

key > Disable.

Turn on or turn off the prompt that appears for hotspots

By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a

hotspot. If you turn off these prompts, you can turn them on again.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Wi-Fi Network.

Press the

key > Options.

• To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby

checkbox.

• To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby

checkbox.

Press the

key > Save.

Options for saved Wi-Fi networks

Common options

Option

Description

Name

Type a display name for the Wi-Fi network.

Type the Wi-Fi network name.

SSID

Security Type

Band type

SSID broadcasted

Set the security type that the Wi-Fi network supports.

Set the Wi-Fi network type. If you don't know the network type, don't change this field.

Set whether the Wi-Fi network broadcasts its SSID.

Automatically obtain

IP address and DNS

Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS settings,

and a gateway address from the Wi-Fi network.

Allow inter-access

point handover

Set whether your smartphone remains connected to the Wi-Fi network when you move between

wireless access points.

VPN profile

IP Address

If necessary, set a VPN profile to use with the saved Wi-Fi network.

Type the IP address for your smartphone.

Subnet mask

Primary DNS

Secondary DNS

Type the subnet mask for the wireless access point that your smartphone should connect to.

Type the primary DNS that your smartphone should connect to.

Type the secondary DNS that your smartphone should connect to.

Type the default gateway IP address that your smartphone should connect to.

Default gateway

address

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User Guide

Option

Description

Type the domain that your smartphone uses to resolve host names into IP addresses.

Domain suffix

WEP options

These options appear if you choose the WEP security type.

Option

Description

Select WEP key

WEP key

Set the type of WEP key for the Wi-Fi network.

Type the WEP key for the Wi-Fi network in hexadecimal format.

WPA/WPA2 Personal options

These options appear if you choose the WPA/WPA2 Personal security type.

Option

Description

Passphrase

If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network.

WPA/WPA2 Enterprise options

These options appear if you choose the WPA/WPA2 Enterprise security type.

Option

Description

Enterprise Sub-Type

Username

If necessary, set the enterprise security method for the Wi-Fi network.

If necessary, type the user name that you use to connect to the Wi-Fi network.

If necessary, type the password that you use to connect to the Wi-Fi network.

Password

CA certificate

Set the root certificate that your smartphone should use to verify that it's connecting to the correct

Wi-Fi network.

Client certificate

Inner link security

Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.

If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication

method.

Token

Set whether you use a hardware token to connect to the Wi-Fi network.

Server subject

If necessary, type the server subject name that your smartphone should use to verify that it's

connecting to the correct Wi-Fi network.

Server SAN

If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the

correct Wi-Fi network.

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Manage Connections

User Guide

Install a root certificate on your smartphone

You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.

You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root

certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop

Software, or contact your administrator.

UMA connection settings

Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless

service provider.

About using UMA with a Wi-Fi network

UMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile network

coverage by automatically switching between the mobile network and available Wi-Fi networks. If your wireless service

provider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send and

receive email messages, PIN messages, and text messages over a Wi-Fi network.

For more information about UMA, contact your wireless service provider.

Change your UMA connection preferences

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Mobile Network.

3. Change the Connection Preference field.

Press the

key > Save.

Wi-Fi diagnostic reports

Submit a Wi-Fi diagnostic report

1. On the Home screen or in a folder, click the Options icon.

2. Click Networks and Connections > Wi-Fi Network.

3. Press the

4. Press the

key > Troubleshoot > Wi-Fi Diagnostics.

key > Email Report or PIN Report.

Set options for Wi-Fi diagnostic reports

When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic

report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you

submit a report, do not set a default recipient.

1. On the Home screen or in a folder, click the Options icon.

2. Click Networks and Connections > Wi-Fi Network.

3. Press the

key > Troubleshoot > Wi-Fi Diagnostics.

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User Guide

Press the

key > Options.

• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.

• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.

Press the

key > Save.

Connection permissions for third-party applications

Permission

Description

USB

Set whether third-party applications can use physical connections, such as a USB cable or

RS-232 cable, that you have set up for your BlackBerry smartphone.

Bluetooth

Set whether third-party applications can use Bluetooth connections.

Set whether third-party applications can make calls or access call logs.

Set whether third-party applications can use your GPS location information.

Phone

Location Data

Server Network

Set whether third-party applications can access the Internet or your organization's intranet

using your organization's network.

Internet

Set whether third-party applications can access the Internet through your wireless service

provider (for example, using a direct Internet connection or WAP gateway).

Wi-Fi (if supported)

Set whether third-party applications can use Wi-Fi connections.

Set whether third-party applications can use NFC connections.

Near Field Communication

About using Wi-Fi with VPN and software tokens

If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you

might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled

smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.

Wireless coverage indicators

Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using

your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider.

Indicator

Description

Provides information about the strength of the wireless signal. Three or more bars

indicate a strong signal. A reduced signal display might indicate increased power

output from your smartphone as it attempts to connect to a weak signal.

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Indicator

Description

3G , 4G , H+ , EDGE, GPRS, NXTL,

MIKE, or NTWK

You are connected to a mobile network and you can access features such as email

messaging and Internet browsing. If you do not see one of the indicators, you might

be in an area of reduced wireless coverage where some features are not available

(you might only be able to make a phone call or send and receive text messages).

You can call only emergency numbers.

You are in an area of no wireless coverage.

The connection to the mobile network is turned off.

You are connected to a Wi-Fi network and you can access BlackBerry services such

as email messaging and Internet browsing over the Wi-Fi connection.

Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,

or you are connected to a Wi-Fi network, but you cannot access BlackBerry services

such as email messaging and Internet browsing over the Wi-Fi connection.

Your Bluetooth connection is turned on, and you are connected to a Bluetooth

enabled device.

Your Bluetooth connection is turned on, but you are not connected to a Bluetooth

enabled device.

Your NFC connection is turned on.

Related information

About emergency calls and Emergency Callback Mode, 54

Troubleshooting: Wi-Fi technology

I can't connect to a Wi-Fi network

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

Try the following actions:

•

Verify that you turned on the connection to the Wi-Fi network.

Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to

connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the

hotspot.

•

Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent

your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your

smartphone and the certificate has an expiration date).

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Manage Connections

User Guide

•

If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try

connecting to the Wi-Fi network manually.

In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use,

for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your

administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot

who might have details about how to connect.

•

If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-

Fi networks.

If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile Network

Only.

If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain

wireless access points. For more information, contact your administrator.

If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that

it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not

more than one access point within range is in this mode. For more information, see the information that came with your

router.

•

If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root

certificate for the certificate authority server that created the certificate for the authentication server. The certificate must

be transferred to your smartphone before you can connect to the network. For more information, talk to your

administrator.

If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your

smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more

information, talk to your administrator.

Related information

Connect to a Wi-Fi network manually, 240

Connect to a Wi-Fi network, 239

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Bluetooth technology

User Guide

Bluetooth technology

How to: Bluetooth technology

About Bluetooth

Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth

enabled device, such as a hands-free car kit or a wireless headset.

Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth

technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs

to be done only once.

After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry

smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line

of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a

Bluetooth enabled headset in your right ear.

When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled

device, Bluetooth status indicators appear at the top of the Home screen.

Turn on or turn off Bluetooth technology

If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some

cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on Bluetooth technology, select the Bluetooth checkbox.

• To turn off Bluetooth technology, clear the Bluetooth checkbox.

Pair with a Bluetooth enabled device

You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information

about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled

device.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search.

3. Click a Bluetooth enabled device.

4. If necessary, do one of the following:

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Bluetooth technology

User Guide

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry

smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the

documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric

code.

• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both

devices.

Related information

I can't pair with a Bluetooth enabled device, 36

My list of paired Bluetooth devices doesn't appear, 254

I can't share contacts with a paired Bluetooth enabled device, 255

Connect to or disconnect from a paired Bluetooth enabled device

To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the

Bluetooth enabled device.

Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth

technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired

Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Highlight a Bluetooth enabled device.

• To connect to a Bluetooth enabled device, press the

appears in the dialog boxes on both paired devices.

key > Connect. If necessary, verify that the same number

• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the

key > Disconnect.

Related information

I can't pair with a Bluetooth enabled device, 36

Switch to a paired Bluetooth enabled device during a call

To perform this task, you must turn on Bluetooth® technology.

During a call, press the

key > Activate <Bluetooth device>.

Related information

I can't share contacts with a paired Bluetooth enabled device, 255

Share contacts with a paired Bluetooth enabled car kit

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Highlight a Bluetooth enabled car kit.

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Bluetooth technology

User Guide

4. Press the

key > Transfer Contacts.

Related information

I lose my connection with a Bluetooth enabled car kit, 254

Receive a media file using Bluetooth technology

To perform this task, you must turn on Bluetooth® technology.

When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.

1. In the Accept connection request dialog box, click Yes.

2. In the Do you want to receive the incoming data dialog box, click Yes.

Your smartphone stores each received file in the folder that matches each file's type.

Related information

Send a file

To send a video, the video must be recorded in MMS mode.

The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your

BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one

time. You can only send media files that you have added to your smartphone. For more information, contact your wireless

service provider or administrator.

1. On the home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Send.

4. Click a message type.

5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.

Related information

I can't pair with a Bluetooth enabled device, 36

Send and receive a contact card using Bluetooth technology

You can send and receive contact cards directly through the Contacts application using Bluetooth technology.

1. On the Home screen, click the Contacts icon.

2. Click a contact.

3. Press the

key > Send Contact Card > Send Using Bluetooth.

To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device's

screen, click Yes.

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Bluetooth technology

User Guide

Rename a paired Bluetooth enabled device

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Highlight a paired Bluetooth enabled device.

4. Press the

5. In the Device Name field, change the name for the Bluetooth enabled device.

key > Device Properties.

Press the

key > Save.

Delete a paired Bluetooth enabled device

To perform this task, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Highlight a paired Bluetooth enabled device.

4. Press the

key > Delete Device.

Make your smartphone discoverable

If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Set the Discoverable field to 2 Minutes.

After 2 minutes, the Discoverable field switches to No automatically.

Related information

Bluetooth technology options

Bluetooth profiles

Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.

Option

Description

Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices

that support stereo audio such as stereo headsets, speakers, and car kits.

A/V Remote Control This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as

(AVRCP)

adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.

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Bluetooth technology

User Guide

Option

Description

Data Transfer

This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that

support the transfer of data such as media files.

Desktop

Connectivity

This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that

is running BlackBerry Desktop Software so that you can synchronize your organizer data.

Dial-Up Networking

(DUN)

This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a

Bluetooth enabled computer.

Handsfree (HFP)

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car

kits that support the Handsfree profile.

Headset (HSP)

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that

support the Headset profile.

Message Access

Profile (MAP)

This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify

you of new messages. This profile can also help you read, delete, browse, compose, and send messages.

Serial Port Profile

This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that

support desktop connectivity, wireless bypass, and data transfer.

SIM Access

If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car

kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using

the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging,

and MMS messaging) are not available on your smartphone, and phone services are accessible only

through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric

code, generated by the car kit, on your BlackBerry smartphone.

Wireless Bypass

This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that

is running the BlackBerry Desktop Software so that you can send and receive email messages and

synchronize your organizer data without using a connection to the wireless network. To use this service,

your email account must use a BlackBerry Enterprise Server.

Turn off a Bluetooth profile

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. In the Services section, clear the checkbox beside one or more Bluetooth profiles.

key > Options.

Press the

Related information

key > Save.

Bluetooth profiles, 250

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Bluetooth technology

User Guide

Prevent your smartphone from making contacts available to other Bluetooth enabled devices

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. Change the Contacts Transfer field.

key > Options.

Press the

key > Save.

To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again, change the

Contacts Transfer field to All.

Restrict outgoing calls

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. Set the Allow outgoing calls field to Never or If Unlocked.

key > Options.

Press the

key > Save.

Change the pairing name for your BlackBerry smartphone

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. In the Device Name field, type a name for your BlackBerry smartphone.

key > Options.

Press the

key > Save.

Turn off Bluetooth connection notification

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. Clear the LED Connection Indicator check box.

key > Options.

Press the

key > Save.

To turn on Bluetooth connection notification again, select the LED Connection Indicator check box.

Turn off the prompt that appears when connecting or pairing

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Highlight a paired Bluetooth enabled device.

4. Press the

key > Device Properties.

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Bluetooth technology

User Guide

5. Set the Trusted field to Yes.

Press the

key > Save.

To turn on the prompt again, set the Trusted field to Prompt.

Set the message types that your Bluetooth enabled car kit notifies you of

To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP).

For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

3. Press the

key > MAP Options.

4. Select the checkbox beside one or more message types.

Encrypt data that you send or receive using Bluetooth technology

To perform this task, the paired Bluetooth enabled device must support data encryption.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. Select the Encryption checkbox.

key > Options.

Press the

key > Save.

Turn off automatic reconnection to Bluetooth enabled devices

By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled

device that you used.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Bluetooth Connections.

Press the

4. Clear the Connect on Power Up checkbox.

key > Options.

Press the

key > Save.

Troubleshooting: Bluetooth technology

I can't pair with a Bluetooth enabled device

Try the following actions:

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Bluetooth technology

User Guide

•

Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the

documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth

enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone

discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage

Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.

Bluetooth enabled devices can detect your smartphone for 2 minutes.

•

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home

screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

> Devices Properties. Clear

the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 250

My list of paired Bluetooth devices doesn't appear

Try the following actions:

•

Verify that Bluetooth technology is turned on.

Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

Related information

Pair with a Bluetooth enabled device, 247

I can't type a passkey on a Bluetooth enabled device

If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.

On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.

I lose my connection with a Bluetooth enabled car kit

Try the following actions:

•

Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled

car kit's software version, see the documentation that came with your car kit.

Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction.

The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect

the Bluetooth connection.

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Bluetooth technology

User Guide

I can't share contacts with a paired Bluetooth enabled device

Try the following:

•

Verify that Bluetooth technology is turned on.

Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device.

Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.

Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or

the Object Push profile. For more information about supported profiles, see the documentation that came with the

Bluetooth enabled device.

Related information

Pair with a Bluetooth enabled device, 247

Share contacts with a paired Bluetooth enabled car kit, 248

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NFC technology

User Guide

NFC technology

Depending on your wireless service provider, this feature might not be available.

How to: NFC technology

About NFC technology

If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange

information between your BlackBerry smartphone and smart accessories, smart payment terminals, and smart access points.

You can also use NFC technology to save, view, create, or change smart tags.

Depending on your wireless service provider and the applications you have added to your smartphone, you might be able to

use your smartphone as a transit pass, an access pass, or a credit card by tapping the smart tag reader on the back of your

smartphone against a smart access point or smart payment terminal, subject to applicable terms and conditions from the

particular vendor.

To use NFC technology on your smartphone, your smartphone must be within approximately 1 in. (2.5 cm) of the smart

payment terminal, smart accessory, smart access point, or smart tag that you want to exchange information with. For functions

such as viewing smart tags or connecting to smart accessories, NFC technology must be turned on and the backlight on your

smartphone must be turned on. For payment transactions, you can use NFC technology on your smartphone even if your

smartphone is locked, the backlight is turned off, or your smartphone is turned off. When you try to make a payment

transaction using NFC technology, you are prompted to enter the password or PIN that is associated with your credit card or

payment application.

Turn on or turn off NFC technology

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on NFC technology, select the NFC checkbox.

• To turn off NFC technology, clear the NFC checkbox.

Related information

My smartphone doesn't respond to NFC technology, 259

Connect to or disconnect from a smart accessory

Do one of the following:

• To connect to a smart accessory, tap the smart tag reader on the back of your BlackBerry smartphone against the smart

accessory. If necessary, click Pair with Bluetooth. If necessary, enter your smartphone password.

• To disconnect from a smart accessory, tap the smart tag reader on the back of your smartphone against the connected

smart accessory.

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NFC technology

User Guide

Smart tags

About smart tags

Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the back

of your BlackBerry smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to

view or delete the smart tag. Smart tags can contain a range of information including web addresses, telephone numbers,

email addresses, coupons, graphics, media files, event details, and more.

View, save, or delete a smart tag

When you tap the smart tag reader on the back of your BlackBerry smartphone against a smart tag, your smartphone

automatically saves the smart tag in the Smart Tags application along with the date, time, and location of where you saved the

smart tag from.

Do one of the following:

• To view and save a new smart tag, tap the smart tag reader on the back of your smartphone against a smart tag. Click

View.

• To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag.

•

To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the

key > Delete.

Create a smart tag

You can create a smart tag so that you can quickly share information with other NFC-enabled device users. When you create a

smart tag, depending on the information that you include, the smart tag provides the option to open a webpage, call a phone

number, send a text or email message, open an application, or view a location on a map.

1. In the Applications folder, click the Smart Tags icon.

2. Press the

key > Create Tag.

• To create a smart tag that presents the option to call a phone number, send a text message, or add a phone number to

a contact list, in the URL field, type tel: and a phone number.

• To create a smart tag that presents the option to send a text message, in the URL field, type sms: and a phone number.

• To create a smart tag that presents the option to send an email, view a contact's information, or send a text message

with an attachment , in the URL field, type mailto: and an email address.

• To create a smart tag that presents the option to visit a webpage, open an application, or view a map location, in the

URL field, type http:// or https:// and a web address.

3. Press the

key > Save.

Change a smart tag

You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone.

1. In the Applications folder, click the Smart Tags icon.

2. Highlight a smart tag.

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NFC technology

User Guide

3. Press the

key > Edit.

4. Change the Title or URL fields.

5. Press the key > Save.

Share a smart tag

To perform this task, NFC technology must be turned on and the

Smart Tags application.

indicator must appear on the screen when you open the

1. In the Applications folder, click the Smart Tags icon.

2. Click a smart tag.

3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry

smartphone

Copy smart tag data from your smartphone to a writable smart tag

You can copy the data of a smart tag that you created to a writable smart tag. You can use writable smart tags to make your

own smart posters, smart post-cards, smart mugs, and more.

1. In the Applications folder, click the Smart Tags icon.

2. Click a smart tag.

3. Press the

key > Write to Tag.

4. Tap the smart tag reader on the back of your BlackBerry smartphone against a writable smart tag.

NFC technology options

Play a sound alert when NFC technology makes a connection

You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, views a

smart tag, or exchanges information with a smart payment terminal or smart access point.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Near Field Communication.

3. Select the Play Sound Alert on Tap checkbox.

Press the

key > Save.

Disable NFC payment transactions when your smartphone is turned off, locked, or the

backlight is off

By default, you can use NFC technology on your BlackBerry smartphone to make purchases even if your smartphone is locked,

the backlight is turned off, or your smartphone is turned off.

1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Networks and Connections > Near Field Communication.

• To disable NFC payment transactions when your smartphone is locked or the backlight is off, under the Allow NFC Card

Transactions section, clear the When Locked or Backlight is Off checkbox.

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NFC technology

User Guide

• To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions

section, clear the When Powered Off checkbox.

3. Press the

key > Save.

Troubleshooting: NFC technology

NFC doesn't appear on the Manage Connections screen

If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might

not be able to perform this task. For more information, contact your administrator.

My smartphone doesn't respond to NFC technology

Try the following actions:

•

Verify that NFC technology is turned on.

If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or

your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or

the smartphone is off.

•

If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running.

If the Smart Tags application is open, you can't make payment transactions using NFC technology.

Related information

Turn on or turn off NFC technology, 256

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Smart accessories

User Guide

Smart accessories

About the Smart Accessories application

You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating

a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a

dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your

smartphone's alarm clock turns on.

Set up a new dock

The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the

behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be

prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your

smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the

configuration screen will remain open.

1. In the Smart dock dialog box, click Configure.

2. In the Dock Name field, type a name for your dock profile.

• To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an

application.

• To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound

profile.

• To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list,

click On or Off.

• To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or

Off.

• To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click

On or Off.

Press the

key > Save.

Change a dock profile

To perform this task you must have a dock profile saved on your BlackBerry smartphone.

You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth

technology turns on or turns off when you connect your smartphone.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Smart Accessories.

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Smart accessories

User Guide

3. Click a dock profile.

4. Change the dock settings.

Press the

key > Save.

Delete a saved dock profile

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Smart Accessories.

3. Highlight a dock profile.

Press the

key > Delete.

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Power and battery

User Guide

Power and battery

How to: Power and battery

Turn off your smartphone

Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.

•

If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the

key.

•

If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder,

click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If

you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.

Set your smartphone to turn on and turn off automatically

You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data

you receive when the smartphone is turned off automatically updates when the smartphone turns on.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Auto On/Off.

3. In the Weekday or Weekend section, select the Enabled checkbox.

4. Specify the times when your smartphone should turn on and turn off on weekdays and weekends.

Press the

key > Save.

Reset your smartphone

Remove and reinsert the battery.

Check the battery power level

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Device and Status Information.

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Close apps when you're finished with them.

In an app, press the

key and click Close or Exit.

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Power and battery

User Guide

Turn off network connections you aren't using.

On the home screen, click the connections area at the top of

the screen, or click the Manage Connections icon. Click a

network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when On the home screen, click the connections area at the top of

you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically.

Close browser tabs you aren't using.

the screen, or click the Manage Connections icon. Select the

Wi-Fi checkbox.

On the home screen or in a folder, click the Options icon. Click

Device > Auto On/Off.

In the browser, press the

click the icon.

key > Tabs. Highlight a tab and

Set backlighting to remain on for a shorter period, and lower On the home screen or in a folder, click the Options icon. Click

its brightness.

Display > Screen Display.

Switch your vibrating notifications to sound notifications or

LED notifications, lower the volume of your sound

notifications, or select a shorter ring tone.

On the home screen, click your Sound and Alert Profiles icon.

Click Change Sounds and Alerts.

Delete the previous text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

Change how often podcast or social feed applications refresh Your podcast and social feed applications periodically refresh

content.

content. In some of these applications, you can reduce how

often the content refreshes. For more information, see the

Help in the application.

If your smartphone has a camera flash, turn off the flash.

Keep your battery connections clean.

On the home screen, click the Camera icon. Click the flash icon

at the bottom of the screen until the flash off indicator

appears.

Every few months, use a cotton swab or dry cloth to clean the

metal contacts on the battery and the smartphone.

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Storage space and media cards

User Guide

Storage space and media cards

How to: Storage space and media cards

About media cards

Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos

and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or

pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came

with your smartphone.

Supported media cards

Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.

Turn on or turn off media card support

When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This

might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your

media card.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Storage.

3. Select or clear the Media Card Support checkbox.

Press the

key > Save.

Back up smartphone data to your media card

To perform this task you must have a media card inserted in your BlackBerry smartphone.

If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might

not be able to perform this task. For more information, contact your administrator.

CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data.

1. On the home screen, click the Setup icon.

2. In the Setup section, click Device Switch > Using a Media Card > Save Data.

• To back up smartphone data including email, select the Save emails checkbox.

• To back up smartphone data excluding email, clear the Save emails checkbox.

3. Click Continue.

4. To set a password for your data, in the Password field, enter a password.

5. In the Confirm field, re-enter the password.

6. Click Save.

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Storage space and media cards

User Guide

Related information

Restore smartphone data from your media card, 265

Restore smartphone data from your media card

If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your

smartphone.

1. On the home screen, click the Setup icon.

2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.

3. In the Password field, enter the password you set when you backed up your smartphone data.

4. Click Enter.

Related information

Back up smartphone data to your media card, 264

View the amount of available storage space on your smartphone

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Storage.

Related information

The application storage on my smartphone is low, 268

View the amount of storage space used by media files

1. On the Home screen, click the Media icon.

2. Press the

key > Memory Use.

Change the amount of storage space available for media files

To optimize the performance of your BlackBerry smartphone, you can change the amount of storage space that your

smartphone allocates for media files.

Depending on your BlackBerry® smartphone model, this feature might not be supported.

1. On the Home screen, click the Media icon.

2. Press the

key > Media Options.

• To change the maximum amount of storage space available for all media files, change the Built-in Media Storage Limit

field.

• To change the minimum amount of storage space available for pictures, change the Reserved Pictures Memory field.

Press the

key > Save.

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Storage space and media cards

User Guide

Repair files stored on your media card or on your smartphone

CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors

from your media card or on your smartphone.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Storage.

3. Press the

key > Repair.

4. Complete the instructions on the screen.

If your media card is still not repaired after you run the repair feature, you might want to try formatting it.

Related information

My smartphone doesn't recognize my media card, 268

Format your media card or built-in media storage

Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage.

CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in

media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer,

especially before you update any software. Maintaining a current backup file on your computer might allow you to recover

smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Storage.

3. Press the

key > Format.

4. Complete the instructions on the screen.

About compression

Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data.

When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries,

tasks, and memos. You should keep compression turned on.

If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.

About file encryption

File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be

inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key

that your smartphone generates, your smartphone password, or both.

If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media

card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can

access the files on your media card in any smartphone that you insert your media card into, as long as you know the password

for the smartphone.

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Storage space and media cards

User Guide

Turn on encryption

To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your

media card.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when

your smartphone is locked, the encrypted contact information doesn't appear on the screen.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Encryption.

3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.

4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the

following:

• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.

• To encrypt files using your smartphone password, change the Mode field to Device Password.

• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &

Device Key.

Press the

key > Save.

To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop

encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.

Tips: Storage space and media cards

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and

documents.

On the home screen, click the Media icon. Press the

> Memory Use.

key

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

On the home screen, click the Camera icon or the Media icon

Reduce the size of pictures you take and videos you record.

> Video Camera icon. Press the

key > Options. Change

the Image Size or Video Format field.

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Storage space and media cards

User Guide

Store files on a media card instead of your smartphone.

On the home screen, click the Camera icon or the Media icon

> Video Camera icon. Press the

key > Options. In the

Storage section, change the Store Pictures or Store Videos

field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Receive only the first section of long email messages, 87

View the amount of available storage space on your smartphone, 265

Set how long your smartphone stores messages, 76

Stop storing messages sent from your computer on your smartphone, 86

Stop storing messages sent from your smartphone on your computer, 87

Change how long your smartphone stores calendar entries, 178

Keep an application running in the background and switch to another application, 223

The application storage on my smartphone is low, 268

Troubleshooting: Storage space and media cards

My smartphone doesn't recognize my media card

Try the following actions:

•

Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a

media card into your smartphone, see the printed documentation that came with your smartphone.

In your media card options, verify that media card support is turned on.

In your media card options, if there's a message to format your media card, disconnect your smartphone from your

computer. Format your media card.

•

CAUTION: Formatting your media card will delete all the files from it.

The application storage on my smartphone is low

When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists

applications and languages that you don't use frequently. You can delete applications and languages in this list.

Try the following actions:

•

Verify that you have deleted old email messages or text messages, especially messages with attachments.

Verify that you have deleted contacts that are already in your organization's contact list.

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Storage space and media cards

User Guide

•

Verify that you have deleted media files from your smartphone.

If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the

previous version of the BlackBerry Device Software.

•

Verify that you have cleared the browser cache.

Related information

View the amount of available storage space on your smartphone, 265

Tips: Freeing space for your music, pictures, videos, and files, 27

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User Guide

How to: Search

Search for an item

You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You

can choose to narrrow your search from an app. You can also choose to expand your search to the Internet.

On the home screen, click the

2. Type your search terms.

To stop a search, press the

icon.

key twice.

Search for an item using voice enabled search

Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be

connected to the wireless network.

On the home screen, click the

icon.

2. Click the

icon.

3. Say your search terms.

To stop a search, press the

key twice.

Set the types of items that are included in searches

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Search.

3. Specify the types of items that you want to include in searches.

Press the

key > Save.

Change the language for voice enabled search

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

3. Change the Voice Enabled Language field.

Press the

key > Save.

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User Guide

Search for messages

You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email

application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service

or a BlackBerry Enterprise Server that supports this feature.

On the home screen, click the Messages icon.

• To search for messages based on the subject, highlight a message. Press the

• To search for messages based on the sender, highlight a message. Press the

key > Search by > Subject.

key > Search by > Sender.

• To perform an advanced search, press the

search criteria, press the key > Save. Click Search.

• To search for messages using the criteria from your last advanced search, press the

Press the key > Last.

key > Search by > Advanced. Specify the search criteria. To save the

key > Search by > Advanced.

Note: If you search for messages, your smartphone doesn't search attachments.

To stop a search, press the key.

Message search criteria

Field

Description

Search Messages

Specify whether you search for messages that are on your

BlackBerry smartphone or for messages that are in an email

application on your computer.

Name

Specify one or more contacts or email addresses that your

smartphone should search for in messages. To widen the search,

you can also specify part of a name.

Appears in

Change the type of address field that your smartphone should

search in for the name or email address.

Subject

Specify one or more words that your smartphone should search

for in the subject of messages.

Message

Specify one or more words that your smartphone should search

for in the body of messages.

Include Encrypted Messages

Specify whether your smartphone searches encrypted messages,

plain text messages, and digitally signed messages.

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User Guide

Field

Description

Service

If your smartphone is associated with more than one email

address, change the email account that your smartphone should

search in for messages. Not all email accounts support this

feature.

Folder

Show

Type

Change the folder that your smartphone should search in for

messages.

Change the status of messages that your smartphone should

search for.

Change the type of messages that your smartphone should

search for.

Do more with your message search results

1. In the search results, highlight a message.

Press the

key.

• To view more available search results, click Get More Results.

• To add the message that you highlighted to your message inbox, click Add.

• To add all the messages from the search results to your message inbox, click Add All.

• To delete the search results, click Delete Search.

• To start a new search, click Search by.

CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or

the email application on your computer.

View, change, or delete a saved search

1. On the home screen, click the Messages icon.

2. Press the

key > Search by > Advanced.

Press the

key.

• To view a list of saved searches, click Recall.

• To change a saved search, click Recall. Highlight a search. Press the

key > Edit Search. Change the search criteria.

key > Delete Search.

Press the

key > Save.

• To delete a saved search, click Recall. Highlight a search. Press the

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

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User Guide

1. In a message, in a file, in an attachment, or on a webpage, press the

2. Type the text.

key > Find or Find on Page.

Press the

key on the keyboard.

To search for the next instance of the text, press the

key > Find Next or Find Next on Page.

Search for a contact

You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be

able to search for contacts in your organization's contact list.

1. On the home screen, click the Contacts icon.

• To search for a contact in your contact list, type all or part of a contact's name.

• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.

Click OK.

2. Highlight a contact.

3. Press the

key.

• To view information for a contact, click View.

• To add a contact from your organization's contact list to your contact list, click Add to Contacts.

• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.

• To view the next 20 matches in your organization's contact list, click Get More Results.

• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.

• To delete the search results after you have searched your organization's contact list, click Delete Lookup.

• To start a new search when you are searching your organization's contact list, click Lookup.

Troubleshooting: Search

I don't get any voice enabled search results

Try one of the following:

•

Verify that your BlackBerry smartphone has a strong connection to the wireless network.

Verify that the correct language is set for voice enabled search.

Related information

Check the status of network connections and services, 233

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SIM card

User Guide

SIM card

Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card.

How to: SIM card

Add a contact to your SIM card

1. In the contact list, press the

key > SIM Phone Book.

Press the

3. Type the contact information.

key > New.

Press the

key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the

key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already

appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.

Copy a contact from your contact list to your SIM card

1. In the contact list, click a contact.

2. Highlight a phone number.

3. Press the

key > Copy to SIM Phone Book.

key > Save.

Press the

Store SIM card contacts on your wireless service provider's contact backup

server

Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your

wireless service provider's contact backup server. For more information, contact your wireless service provider.

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SIM card

User Guide

Replace or merge contacts on your wireless service provider's contact

backup server

In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must

have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new

SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts

that you have backed up on your wireless service provider's contact backup server.

1. Insert a new SIM card into your smartphone or switch your SIM card.

2. On the home screen, click the Contacts icon.

3. When prompted to sign up for contact backup service, select Yes.

• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact

backup server, click Delete.

• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact

backup server, click Do Not Delete.

4. Click Next.

Change or delete SIM card contacts

1. On the home screen, click the Contacts icon.

2. Press the

key > SIM Phone Book.

3. Highlight a contact.

• To change a SIM card contact, press the

• To delete a SIM card contact, press the

• To delete all SIM card contacts, press the

key > Edit. Change the contact information. Press the

key > Delete.

key > Delete All.

key > Save.

Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still

appear in the Messages application.

1. On the Home screen, click the Messages icon.

2. Press the

3. Select the Leave Messages On SIM Card checkbox.

key > Options.

Press the

key > Save.

To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,

your text messages are deleted from your SIM card.

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SIM card

User Guide

Change the display name for a phone number

If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight a phone number.

4. Press the

5. Type a display name for the phone number.

key > Edit SIM Phone Number.

Press the

key on the keyboard.

About SIM card security

You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your

SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in

another device, you must type the PIN code.

Protect your SIM card with a PIN code

To get your SIM card PIN code, contact your wireless service provider.

Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Press the

4. Type your SIM card PIN code.

key > Enable Security.

Press the

key on the keyboard.

Change the SIM card PIN code

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Press the

key > Change PIN2 Code.

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Security

User Guide

Security

How to: Security

Security basics

About the smartphone password

If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.

If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone

deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a

BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card

might be deleted as well. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Set a smartphone password, 277

I forget my smartphone password, 35

My smartphone prompts me to make an emergency call when I type a password, 308

Set a smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your

current password by deleting all your smartphone data.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Click Set Password.

4. Type a password.

Press the

key > Save.

To turn off your smartphone password, clear the Enable checkbox.

Related information

About backing up and restoring smartphone data, 172

About the smartphone password, 277

I forget my smartphone password, 35

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Security

User Guide

Delete smartphone data, third-party applications, or media card files, 279

Change the smartphone password

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password > Change Password.

Lock or unlock your smartphone

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone

password, you can also lock your smartphone with a password.

Do one of the following:

• To lock the keyboard, press the

• To unlock the keyboard, press the

key on the top of your smartphone.

key again.

• To lock your smartphone with a password, on the home screen or in a folder, click the

icon.

•

To unlock your smartphone, enter your password. Press the

key on the keyboard.

Lock your smartphone when you insert it in the holster

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Lock Handheld Upon Holstering checkbox.

Press the

key > Save.

Change the amount of time before your smartphone locks

Depending on the options that your administrator sets, you might not be able to perform this task. For more information,

contact your administrator.

If you set a BlackBerry smartphone password, you can choose whether your smartphone locks automatically after a certain

period of time.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Change the Lock After field.

Set a limit for smartphone password attempts

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Change the Number of Password Attempts field.

Press the

key > Save.

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Security

User Guide

Delete smartphone data, third-party applications, or media card files

Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a

copy on your computer.

CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.

You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Security Wipe.

• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,

Etc checkbox.

• To delete all third-party applications that you have added, select the User Installed Applications checkbox.

• To delete all files from your media card, select the Media Card checkbox.

3. Type blackberry.

4. Click Wipe Data.

If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service, to

prevent messages from this account from being sent to your smartphone, contact your wireless service provider to

disassociate the account from your smartphone.

Password Keeper

About the Password Keeper

Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords

with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.

You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.

Add, change, or delete a password that is saved in the Password Keeper

On the home screen or in the Applications folder, click the Password Keeper icon.

• To add a password, press the

key > New. Type the password information. Press the

key > Save.

• To change a password, highlight a password. Press the

key > Open. Change the password information. Press the

key > Save.

•

To delete a password, highlight a password. Press the

key > Delete.

Change the Password Keeper password

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

2. Press the key > Change Password.

Set a limit for password attempts in the Password Keeper

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

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Press the

3. Change the Password Attempts field.

key > Options.

Press the

key > Save.

Copy a password

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

2. Highlight a password.

3. Press the

key > Copy Username or Copy Password.

To clear the clipboard, press the

key > Clear Clipboard.

Note: Passwords are not encrypted when they are on the clipboard.

Prevent password copying

1. On the home screen or in the Applications folder, click the Password Keeper icon.

Press the

3. In the Password Entries section, clear the Allow Clipboard Copy checkbox.

key > Options.

Press the

key > Save.

Hide or show passwords in the Password Keeper

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

Press the

key > Options.

• To hide passwords in the Password Keeper, clear the Show Password checkbox.

• To show passwords in the Password Keeper again, select the Show Password checkbox.

Press the

key > Save.

Generate a random password

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

Press the

3. Press the

key > New.

key > Random Password.

key > Save.

Press the

Set criteria for randomly generated passwords

1. On the Home screen or in the Applications folder, click the Password Keeper icon.

Press the

key > Options.

3. Set the random password fields.

Press the

key > Save.

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Encryption

About encrypting data on your smartphone

When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as

it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts

data as you access it.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when

your smartphone is locked, the caller name doesn't appear on the screen.

If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your

smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your

smartphone password and also connect your smartphone to your smart card reader.

When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is in

the process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory.

A lock indicator appears at the top of the screen when your smartphone has deleted the key.

About file encryption

File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be

inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key

that your smartphone generates, your smartphone password, or both.

If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media

card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can

access the files on your media card in any smartphone that you insert your media card into, as long as you know the password

for the smartphone.

Turn on encryption

To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone.

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your

media card.

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when

your smartphone is locked, the encrypted contact information doesn't appear on the screen.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Encryption.

3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox.

4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the

following:

• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.

• To encrypt files using your smartphone password, change the Mode field to Device Password.

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• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &

Device Key.

Press the

key > Save.

To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop

encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox.

Set encryption strength

If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that

your smartphone uses to protect data that you receive when your smartphone is locked with a password.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Encryption.

3. Change the Strength field.

Press the

key > Save.

Use a certificate to encrypt the encryption keys on your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports

this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Encryption.

3. Select the Two-factor Protection checkbox.

Press the

key > Save.

About encryption keys

If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry

Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry

Enterprise Server or BlackBerry Desktop Redirector and your smartphone.

You should generate a new encryption key every 2 weeks.

Generate an encryption key

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more

information, contact your administrator.

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Security Status Information.

3. Highlight a service.

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Press the

key.

5. Click Regenerate Encryption Key.

Memory cleaning

About memory cleaning

Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples

of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP

authentication passwords, and data from certificate and key searches.

When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the

following situations:

•

When you insert your smartphone in a holster

When you do not use your smartphone for a specified period of time

When you synchronize with your computer

When you change the time or the time zone for your smartphone

When you lock your smartphone

Turn on memory cleaning

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Memory Cleaning.

3. Select the Enable checkbox.

Press the

key > Save.

Change when your smartphone deletes sensitive data from the temporary smartphone

memory

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Memory Cleaning.

• To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster,

clear the Clean When Holstered checkbox.

• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of

time, clear the Clean When Idle checkbox.

• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle

Timeout field.

Press the

key > Save.

Delete sensitive application data from the temporary smartphone memory

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Memory Cleaning.

3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean.

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Create a shortcut for the memory cleaning application

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Memory Cleaning.

3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox.

Press the

key > Save.

The Memory Cleaner icon appears on the home screen or in the Applications folder.

Certificates

About certificates

A certificate is a digital document that binds the identity and public key of a certificate subject. If your work email account uses

a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a

certification authority profile that is provided by your administrator. The certification authority signs the certificate to verify

that it can be trusted.

Depending on your organization, enrollment for a certificate might be required and might also occur automatically.

Certificate basics

Download a certificate from an LDAP-enabled server or DSML-enabled server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Press the

4. Specify the search criteria.

key > Fetch Certificates.

Press the

key > Search.

6. Click a certificate.

7. Click Add Certificate to Key Store.

Related information

I can't download a certificate, 308

About certificate enrollment

If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over

the wireless network using a certification authority profile provided by your administrator. Depending on your organization,

enrollment for a certificate might be required and might also occur automatically.

When you enroll with a certification authority profile, a new certificate is downloaded to your BlackBerry smartphone and

added to your certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled

to expire soon you can re-enroll with the certification authority profile to receive an updated certificate.

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Download a certificate from a certification authority

If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a

certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated

certificate.

1. On the home screen, click the

icon. If you don't have the

icon, on the home screen or in a folder, click the

Options icon. Click Security > Advanced Security Settings > Certificate Enrollment.

2. Click Enroll or Re-enroll.

3. If necessary, type the credentials that your administrator gave you.

Related information

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Import a certificate or PGP key that is saved on your smartphone

1. On the home screen or in a folder, click the Media icon or Files icon.

2. Find and click a certificate or PGP key.

3. Select the certificate or PGP key.

4. Press the

key > Import Certificate or Import PGP Key.

• To view the certificate or PGP key, highlight the certificate or PGP key. Press the

key > View Certificate or View

key > Trust Certificate or Trust

PGP Key.

• To trust the certificate or PGP key, highlight the certificate or PGP key. Press the

PGP Key.

Import certificates or PGP keys from a media card

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates or PGP keys.

3. Press the

4. Select the certificates or PGP keys you want to import.

5. Press the key > Import Certificates or Import PGP keys.

key > Import Media Card Certs or Import Media Card PGP Keys.

To view a certificate or PGP key, highlight the certificate or PGP key. Press the

key > View Certificate or View PGP Key.

Install a root certificate on your smartphone

You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.

You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root

certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop

Software, or contact your administrator.

View properties for a certificate

1. On the Home screen or in a folder, click the Options icon.

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2. Click Security > Advanced Security Settings > Certificates.

3. Click a certificate.

Certificate properties

Property

Description

Revocation Status

This field displays the revocation status of the certificate at a

specified date and time.

Trust Status

This field displays the trust status of the certificate chain. A

certificate can be explicitly trusted (the certificate itself is

trusted), implicitly trusted (the root certificate in the

certificate chain is trusted on your BlackBerry smartphone), or

not trusted (the certificate isn't explicitly trusted and the root

certificate in the certificate chain isn't trusted or doesn't exist

on your smartphone).

Expiration Date

Certificate Type

Public Key Type

This field displays the expiration date of the certificate, as

specified by the certificate issuer.

This field displays the certificate format. Your smartphone

supports X.509 and WTLS certificate formats.

This field displays the standard to which the public key

complies. Your smartphone supports RSA, DSA, Diffie-

Hellman, and ECC keys.

Subject

This field displays information about the certificate subject.

This field displays information about the certificate issuer.

Issuer

Serial Number

This field displays the certificate serial number in hexadecimal

format.

Key Usage

This field displays approved uses of the public key.

Subject Alt Name

This field displays an alternate email address for the certificate

subject, if an alternate email address is available.

Signature Algorithm

SHA1 Thumbprint

MD5 Thumbprint

This field displays the algorithm that the certificate issuer used

to generate the digital signature.

This field displays the SHA-1 digital thumbprint of the

certificate.

This field displays the MD5 digital thumbprint of the

certificate.

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View one type of certificate or PGP key

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates or PGP keys.

Press the

key.

4. Click one of the following menu items:

• Show Personal Certificates

• Show Personal PGP Keys

• Show Others' Certificates

• Show Others' PGP Keys

• Show CA Certificates

• Show Root Certificates

To view all the certificates on your BlackBerry smartphone, press the

key > Show All Certificates.

Send a certificate

When you send a certificate, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private

key.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Send via Email or Send via PIN.

Delete a certificate

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

Press the

key > Delete.

View the certificate chain for a certificate

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Show Chain.

Certificate status

Status indicators for certificates and certificate authority profiles

Status indicators for certificates

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Indicator

Description

The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a

smart card.

The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.

The revocation status of the certificate chain is unknown, or a public key for a certificate in the

certificate chain is weak.

The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked,

expired, not valid, or can't be verified.

Status indicators for certificate authority profiles

Indicator

Description

A valid certificate is associated with the certificate authority profile.

A new certificate is being retrieved because the current certificate is scheduled to expire soon.

The enrollment request is pending approval from the certificate authority.

Enrollment with the certificate authority profile is pending because an action from the user is

required to continue, or because enrollment is scheduled to occur later.

Enrollment with the certificate authority profile is required and will occur automatically.

Check the revocation status of a certificate or certificate chain

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Fetch Status or Fetch Chain Status.

Change the trust status of a certificate

Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Trust or Distrust.

5. If you are trusting a certificate, do one of the following:

• To trust the highlighted certificate, click Selected Certificate.

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• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.

Revoke a certificate

If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone

doesn't update the revocation status on the certificate authority or CRL servers.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Revoke > Yes.

5. Change the Reason field.

6. Click OK.

To cancel a certificate hold, highlight the certificate. Press the

key > Cancel Hold.

Certificate revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

A person who is not the key subject might have discovered the private key value.

Someone might have revealed the private key of the certificate issuer.

The certificate subject no longer works for the organization.

A new certificate is replacing an existing certificate.

Key Compromise

CA Compromise

Change in Affiliation

Superseded

Cessation of Operation

Certificate Hold

The certificate subject no longer requires the certificate.

You want to revoke the certificate temporarily.

Certificate options

Change the display name for a certificate

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

key > Change Label.

5. Type a display name for the certificate.

6. Click OK.

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Add an email address to a certificate

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Highlight a certificate.

4. Press the

5. Press the

key > Associate Addresses.

key > Add Address.

6. Do one of the following:

• Click a contact.

•

Click Use Once. Type an email address. Press the

key on the keyboard.

Press the key > Save.

Turn off the display name prompt that appears when you add a certificate to the key store

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Press the

key > Fetch Certificates.

key > Options.

Press the

5. Clear the Prompt for Label checkbox.

Press the

key > Save.

When you add a certificate, your BlackBerry smartphone uses the certificate subject as the name for the certificate.

Turn off the fetch status prompt that appears when you add a certificate to the key store

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Press the

key > Fetch Certificates.

key > Options.

Press the

• To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to

Yes.

• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.

Press the

key > Save.

Change how often a certification authority profile checks certificate status

Depending on your organization, you might be able to change how often a certification authority profile checks the status of its

certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an

updated certificate.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificate Enrollment.

3. Change the Certificate Revocation Check Interval field.

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Press the

key > Save.

PGP keys

About PGP keys

If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the

wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with

the PGP Universal Server might be required and might also occur automatically.

PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports RSA, DSA,

and Diffie-Hellman keys.

PGP key basics

Download a PGP key from an LDAP-enabled server

If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > PGP Keys.

3. Press the

4. Specify the search criteria.

key > Fetch PGP Keys.

Press the

6. Click a PGP key.

key > Search.

7. Click Add PGP Key to Key Store.

Related information

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Download a personal PGP key from the PGP Universal Server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Press the

key > Download Keys.

Download an updated PGP key from an LDAP-enabled server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Highlight a PGP key.

4. Press the

key > Fetch Updated PGP Key.

Import a certificate or PGP key that is saved on your smartphone

1. On the home screen or in a folder, click the Media icon or Files icon.

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2. Find and click a certificate or PGP key.

3. Select the certificate or PGP key.

4. Press the

key > Import Certificate or Import PGP Key.

• To view the certificate or PGP key, highlight the certificate or PGP key. Press the

key > View Certificate or View

PGP Key.

• To trust the certificate or PGP key, highlight the certificate or PGP key. Press the

key > Trust Certificate or Trust

PGP Key.

Import certificates or PGP keys from a media card

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates or PGP keys.

3. Press the

4. Select the certificates or PGP keys you want to import.

5. Press the key > Import Certificates or Import PGP keys.

key > Import Media Card Certs or Import Media Card PGP Keys.

To view a certificate or PGP key, highlight the certificate or PGP key. Press the

key > View Certificate or View PGP Key.

View details for a PGP key

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > PGP Keys.

3. Click a PGP key.

PGP key properties

Property

Description

Revocation Status

Trust Status

This field displays the revocation status of the PGP key at a specified date and time.

This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the

PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on

your BlackBerry smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't

associated with a trusted PGP key on your smartphone, and a chain of digital signatures to

a trusted key doesn't exist).

Creation Date

This field displays the date that the PGP Universal Server generated the PGP key.

Expiration Date

This field displays the date that the PGP Universal Server specified as the expiration date

of the PGP key.

Email Address

This field displays the email address that is associated with the PGP key. Multiple Email

Address fields might appear.

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Property

Description

Public Key Type

This field displays the standard to which the public key complies. Your smartphone supports

RSA, DSA, and Diffie-Hellman keys.

Key Usage

Fingerprint

This field displays approved uses of the PGP key.

This field displays the PGP key fingerprint in hexadecimal format.

Send a PGP key

When you send a PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > PGP Keys.

3. Highlight a PGP key.

4. Press the

key > Send via Email or Send via PIN.

Delete a PGP key

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Highlight a PGP key.

Press the

key > Delete.

Clear the PGP data cache

The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone

downloads from the PGP Universal Server.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Press the

key > Clear Universal Cache.

The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy

and updated PGP public keys from the PGP Universal Server.

PGP key status

PGP key status indicators

Indicator

Description

The PGP key has a corresponding private key that is stored on your BlackBerry smartphone.

The PGP key is trusted and valid, and the revocation status of the PGP key is good.

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Indicator

Description

The revocation status of the PGP key is unknown or the key is weak.

The PGP key is untrusted, revoked, expired, not valid, or can't be verified.

Check the revocation status of a PGP key

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Highlight a PGP key.

4. Press the

key > Fetch Status.

Change the trust status of a PGP key

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Highlight a PGP key.

4. Press the

key > Trust or Distrust.

Revoke a PGP key

If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't

update the revocation status on the PGP Universal Server.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > PGP Keys.

3. Highlight a PGP key.

4. Press the

key > Revoke > Yes.

5. Change the Reason field.

6. Click OK.

PGP key revocation reasons

Reason

Description

Unknown

The revocation reason does not match any of the predefined reasons.

A new PGP key is replacing an existing PGP key.

Superseded

Key Compromise

Key Retired

User ID Invalid

A person who is not the key subject might have discovered the private key value.

The PGP key is no longer used.

The user information for the PGP key is not valid.

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PGP key options

Change the display name for a PGP key

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Highlight a PGP key.

4. Press the

key > Change Label.

5. Type a display name for the PGP key.

6. Click OK.

Turn off the display name prompt that appears when you add a PGP key to the key store

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > PGP Keys.

3. Press the

key > Fetch PGP Keys.

key > Options.

Press the

5. Change the Prompt for Label field to No.

Press the

key > Save.

When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it

generated the key.

Turn off the fetch status prompt that appears when you add a PGP key to the key store

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > PGP.

3. Press the

key > Fetch PGP Keys.

key > Options.

Press the

• To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes.

• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.

Press the

key > Save.

Certificate servers

Add a certificate server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificate Servers.

3. Press the

key > New Server.

4. Specify information for the certificate server.

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Press the

key > Save.

Change connection information for a certificate server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificate Servers.

3. Highlight a certificate server.

Press the

5. Change the connection information for the certificate server.

key > Edit.

Press the

key > Save.

Connection options for OCSP and CRL servers

Option

Description

Friendly Name

Server URL

Type a display name for the certificate server.

Type the web address of the certificate server.

Connection options for LDAP-enabled servers

Option

Description

Friendly Name

Server Name

Base Query

Type a display name for the server.

Type the network address of the server.

TypethebasequeryinformationfortheserverusingX.509certificatesyntax(forexample,

o=test.rim.net).

Port

Type the port number for your organization’s network. The default port number is 389.

Specify whether you must log in to the server.

Authentication Type

Connection Type

Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection

to connect to the server.

Send connection information for a certificate server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificate Servers.

3. Highlight a certificate server.

4. Press the

key > Email Server or PIN Server.

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Delete a certificate server

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificate Servers.

3. Highlight a certificate server.

Press the

key > Delete.

Key store

About the key store

The key store on your BlackBerry smartphone might store the following items:

•

Personal certificates or PGP keys (public and private key pairs)

Certificates that you download using a certification authority profile or the BlackBerry Desktop Software

Root certificates that are included in the BlackBerry Desktop Software

Certificates that you download from an LDAP-enabled server or DSML-enabled server

PGP public keys that you download from an LDAP-enabled server

Certificates or PGP public keys that you import from your smartphone or a media card

Certificates or PGP public keys that you add from a message

To access items in the key store, you must enter a key store password. If you exceed the number of allowed password

attempts, all your smartphone data is deleted.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Change the key store password

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Press the

key > Change Key Store Password.

Synchronize the key store password with the smartphone password

If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone

password, the key store password changes to match it automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Change the Use Device Password as Key Store Password field to Yes.

Press the

key > Save.

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Change when your smartphone deletes the key store password

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Change the Key Store Password Timeout field.

Press the

key > Save.

To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store

password.

Add contacts automatically when you add certificates or PGP keys to the key store

You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in

your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically

create a contact entry with that person's name, organization, phone number, and address.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Select the Add Certificate Email to Contacts checkbox.

Press the

key > Save.

Change the service that your smartphone uses to download certificates

Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to

download certificates. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Change the Certificate Service field.

Press the

key > Save.

Turn off automatic backup and restore of key store data

By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your

smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private

key from your computer, you can turn off automatic backup and restore of key store data.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Clear the Allow Key Store Backup/Restore checkbox.

Press the

key > Save.

To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.

Change the refresh rate for certificate revocation lists

1. On the Home screen or in a folder, click the Options icon.

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2. Click Security > Advanced Security Settings > Key Stores.

3. In the Certificate Status section, change the Expires After field.

Press the

key > Save.

Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item

with a status that is older than the time limit that you set.

Reject certificate revocation lists from unverified CRL servers

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Key Stores.

3. Clear the Accept Unverified CRLs checkbox.

Press the

key > Save.

Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service

can't verify.

Smart cards

About using a smart card with your smartphone

Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the

key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing

and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on

your smartphone.

If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your

smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.

You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only

authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media

files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a

different authentication option.

If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card

certificates to send S/MIME-protected messages.

Turn on two-factor authentication

To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you

received with your smart card.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Password.

• To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to

Smart Card.

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• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to

unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password

checkbox.

Press the

key > Save.

Import a certificate from a smart card

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Certificates.

3. Press the

key > Import Smart Card Certs.

4. Enter your smart card password.

5. Select the checkbox beside a certificate.

6. Click OK.

7. Enter your key store password.

8. Click OK.

Lock your smartphone when you remove your smart card from your smart card reader

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. If necessary, change the User Authenticator field to Smart Card.

4. Select the Lock On Card Removal checkbox.

Press the

key > Save.

Related information

I can't unlock my smartphone using my smart card, 308

About smart password entry

If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might

be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is

designed to remember the format of a password that you type in a password field. When you type the password again, your

smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside

the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator

appears beside the password field.

To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card

reader must be installed on your smartphone.

Turn off smart password entry

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.

You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart

card password based on the smart password filter that your smartphone applies to password fields.

1. On the Home screen or in a folder, click the Options icon.

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2. Click Security > Password.

3. If necessary, change the User Authenticator field to Smart Card.

4. Clear the Smart Password Entry checkbox.

Press the

key > Save.

To turn on smart password entry again, check the Smart Password Entry checkbox.

Turn off notification for smart card connections

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Smart Card.

3. Clear the LED Session Indicator checkbox.

Press the

key > Save.

To turn on notification for smart card connections, select the LED Session Indicator checkbox.

Switch smart password filters

In a blank password field, press the

key.

The indicator for the new smart password filter appears beside the password field.

Prerequisites: Using authentication certificates

•

Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed.

You must have imported a certificate from your smart card that you can use for signing and verification.

You must turn on advanced authentication.

You must have set a smartphone password.

You must have the smart card password that you received with your smart card.

Use a certificate to authenticate your smart card

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your

smart card to unlock your smartphone.

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. If necessary, change the User Authenticator field to Smart card.

4. Change the Authentication Certificate field.

Press the

key > Save.

To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.

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Check the status of your authentication certificate automatically

To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.

1. On the Home screen or in a folder, click the Options icon.

2. Click Password.

3. If necessary, change the User Authenticator field to Smart Card.

4. Change the Certificate Status Check field.

Press the

key > Save.

If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone

locks.

Store the passphrase for your smart card on your smartphone

1. On the home screen or in a folder, click the Options icon.

2. Click Security > Smart Card.

3. Select the PIN Caching checkbox.

Press the

key > Save.

Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password.

VPN settings

Depending on the options that your administrator has set for you, this feature might not be supported.

About VPN profiles

A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your

organization, you might have more than one VPN profile on your BlackBerry smartphone. For more information about VPN

profiles, contact your administrator.

•

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For

more information, contact your administrator.

•

If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token

information that appears in the VPN profile must be correct.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > VPN.

3. To connect to your organization's network, click Log in.

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Change the user name and password for a VPN profile

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > VPN.

3. Highlight a VPN profile.

Press the

key > Edit.

5. In the Username field, type a new user name.

6. In the Password field, type a new password.

Press the

key > Save.

About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone

regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your

smartphone and the software token information that appears in the VPN profile must be correct. For more information about

software tokens, contact your administrator.

Change the software token for a VPN profile

To perform this task, the software token that you want to use must be installed on your BlackBerry smartphone. For more

information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > VPN.

3. Highlight a VPN profile.

Press the

5. Change the Software Token Serial Number field.

key > Edit.

Press the

key > Save.

Change the PIN for a software token on your smartphone

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Advanced Security Settings > Software Tokens.

3. Click a software token > Specify PIN.

Verify security software manually

Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The

tests should run automatically after you restart your smartphone, but you can also verify security software manually.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Security Status Information.

3. Press the

key > Verify Security Software.

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Third-party application control

About permissions and trust status for third-party applications

You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone

interact with the other applications on your smartphone. For example, you can control whether third-party applications can

access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.

If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application from

sending or receiving data without your knowledge. The first time that you open a third-party application, you might be

prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most

permissions for the application to Allow. You can change the permissions for a specific application or all applications in the

smartphone options.

Set permissions for a third-party application

Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry

smartphone. For more information about how changing these permissions might affect the operation of the applications on

your smartphone, contact your wireless service provider or administrator.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Application Management.

• To set permissions for a specific third-party application, highlight the application. Press the

key > Edit

Permissions.

• To set permissions for all third-party applications, press the

key > Edit Default Permissions.

key > Expand.

3. In the Connections, Interactions, or User Data section, press the

4. Change the permission fields.

Press the

key > Save.

Related information

Interaction permissions for third-party applications, 306

Data permissions for third-party applications, 307

Reset connection permissions for third-party applications

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Application Management.

3. Press the

4. Press the

5. Press the

key > Edit Default Permissions.

key > Reset All Firewall Prompts.

key > Apply Defaults to All.

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About direct Internet connections for third-party applications

Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to

the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.

You might have to set the APN that the third-party application uses for this connection.

Set up a direct Internet connection for a third-party application

To get the user name and password for the APN, contact your wireless service provider.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > TCP IP.

3. Type the APN information.

Press the

key > Save.

Turn on safe mode

When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running

automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.

1. Remove and reinsert the battery.

2. When the red LED light goes out, press and hold the

key as the smartphone is loading.

3. When the dialog appears, click OK.

When safe mode is on, a safe mode indicator appears at the top of the home screen.

To turn off safe mode, repeat step 1.

Turn off a prompt for a third-party application connection

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Application Management.

3. Highlight a third-party application.

4. Press the

key > Edit Permissions > Prompt Exceptions.

• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.

Specify a protocol and, if necessary, the domain.

• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add

Deny. Specify a protocol and, if necessary, the domain.

Press the

key > Save.

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Interaction permissions for third-party applications

Permission

Description

Cross Application Communication

Specify whether third-party applications can communicate and share data

with other applications on your BlackBerry smartphone.

Device Settings

Media

Specify whether third-party applications can turn on or turn off your

smartphone or change smartphone options, such as display options.

Specify whether third-party applications can access media files on your

smartphone.

Application Management

Specify whether third-party applications can add or delete application

modules or access module information such as an application name or

version.

Themes

Specify whether your smartphone can use third-party applications as a

source for customized themes.

Input Simulation

Browser Filtering

Specify whether third-party applications can simulate actions, such as

pressing a key on your smartphone.

Specify whether third-party applications can register browser filters with

the browser on your smartphone to add, change, or delete website content

before it appears in your browser.

Recording

Specify whether third-party applications can take screen shots of your

smartphone screen or use other applications on your smartphone to take

pictures or recordings.

Security Timer Reset

Specify whether third-party applications can reset the duration that your

smartphone remains unlocked after you stop using it.

Display Information While Locked

Specify whether third-party applications can display information while your

smartphone is locked.

Related information

Set permissions for a third-party application, 304

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Data permissions for third-party applications

Permission

Description

Set whether third-party applications can access email messages, text messages, or PIN

messages on your BlackBerry smartphone.

Organizer Data

Files

Set whether third-party applications can access organizer data such as contacts, calendar

entries, tasks, or memos.

Set whether third-party applications can access files that you store on your smartphone. For

example, you can set whether third-party applications can access files that you transfer to your

smartphone using Bluetooth technology or using the BlackBerry Desktop Software.

Security Data

Set whether third-party applications can access certificates or keys in the key store on your

smartphone.

Secure Element

Set whether third-party applications can access confidential information, such as credit card

numbers, coupons, loyalty cards, and public transit passes, that are stored on your

smartphone's secure element. Depending on your smartphone model and wireless service

provider, your smartphone might not use a secure element.

Related information

Set permissions for a third-party application, 304

Connection permissions for third-party applications

Permission

Description

USB

Set whether third-party applications can use physical connections, such as a USB cable or

RS-232 cable, that you have set up for your BlackBerry smartphone.

Bluetooth

Set whether third-party applications can use Bluetooth connections.

Set whether third-party applications can make calls or access call logs.

Set whether third-party applications can use your GPS location information.

Phone

Location Data

Server Network

Set whether third-party applications can access the Internet or your organization's intranet

using your organization's network.

Internet

Set whether third-party applications can access the Internet through your wireless service

provider (for example, using a direct Internet connection or WAP gateway).

Wi-Fi (if supported)

Set whether third-party applications can use Wi-Fi connections.

Set whether third-party applications can use NFC connections.

Near Field Communication

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Troubleshooting: Security

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise

Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do

this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you

delete your smartphone data, you might also delete the data on your media card. For more information, contact your

administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone prompts me to make an emergency call when I type a

password

If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number,

your smartphone might prompt you to make an emergency call when you type your smartphone password.

To dismiss the prompt to make an emergency call, continue typing your smartphone password.

Related information

Change the smartphone password, 278

I can't unlock my smartphone using my smart card

Try the following actions:

•

Verify that the correct smart card is inserted in the smart card reader.

Verify that the smart card is inserted in the smart card reader correctly.

Verify that you typed the smart card password correctly. You should have received this password when you received your

smart card.

•

If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.

I can't download a certificate

If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP-enabled server or DSML-

enabled server, try switching to the default connection type.

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I can't download a PGP key from an LDAP-enabled server

Try the following actions:

•

Verify that your organization permits you to download PGP keys from an LDAP-enabled server. For more information,

contact your administrator.

•

If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using

the default connection type.

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Service books and diagnostic reports

User Guide

Service books and diagnostic reports

Accept, delete, or restore a service book

Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless

network to add an additional service or application to your smartphone.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Service Book.

3. Highlight a service book.

Press the

key.

• To accept a service book, click Accept.

• To delete a service book, click Delete.

• To restore a service book, click Undelete.

Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or

administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the

report to help you troubleshoot the issue.

1. On the Home screen or in a folder, click the Options icon.

2. Click Networks and Connections > Mobile Network.

3. Press the

4. Press the

key > Diagnostics Test.

key > Run.

Related information

I can't run or submit a diagnostic report, 311

View, submit, or delete a diagnostic report

1. On the Home screen or in a folder, click the Options icon.

2. Click Networks and Connections > Mobile Network.

3. Press the

key > Diagnostics Test.

4. Highlight a report.

Press the

key.

• To view the diagnostic report, click View Report.

• To submit the diagnostic report, click Email Report or PIN Report.

• To delete the diagnostic report, click Delete.

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Service books and diagnostic reports

User Guide

• To delete all diagnostic reports, click Delete All.

Related information

I can't run or submit a diagnostic report, 311

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to

that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

1. On the Home screen or in a folder, click the Options icon.

2. Click Networks and Connections > Mobile Network.

3. Press the

key > Diagnostics Test.

key > Options..

Press the

5. Type the contact information.

Press the

key > Save.

I can't run or submit a diagnostic report

Try the following actions:

•

Try running the diagnostic report again. In the diagnostic report, press the

Verify that your BlackBerry® smartphone is connected to the wireless network.

If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't

submit a diagnostic report to a PIN, try submitting the report to an email address.

key > Repeat All Steps.

•

Related information

Run a diagnostic report, 310

View, submit, or delete a diagnostic report, 310

Find your smartphone model number and version of the

BlackBerry Device Software

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.

• If supported by your input language, in a message or memo, type myver followed by a space.

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Synchronization

User Guide

Synchronization

How to: Synchronization

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and

memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on

your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages

should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages

in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email

can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry

Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone, which

will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the

key > Save.

Delete email on your smartphone and in your email application on your

computer

You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

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User Guide

Press the

key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 180

Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your

smartphone is lost, stolen, or corrupted by an unforeseen issue.

1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the

2. If necessary, click a calendar or contact list.

key > Options.

3. Select the Wireless Synchronization checkbox.

Press the

key > Save.

If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For

more information, see the Help in the BlackBerry Desktop Software.

Related information