Black Box Switch KV1108A User Manual

JUNE 2004  
KV1108A  
KV1116A  
ServSwitch Panther  
CUSTOMER  
SUPPORT  
INFORMATION  
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)  
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746  
Mail address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018  
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SERVSWITCHTM FAMILY  
Welcome to the ServSwitchTM Family!  
Thank you for purchasing a BLACK BOX® ServSwitch Panther! We appreciate your  
business, and we think you’ll appreciate the many ways that your new ServSwitch  
Panther will save you money, time, and effort.  
That’s because our ServSwitch family is all about breaking away from the traditional,  
expensive model of computer management. You know, the one-size-fits-all-even-if-it-  
doesn’t model that says, “One computer gets one user station, no more, no less.” Why  
not a single user station (monitor, keyboard, and mouse) for multiple computers – even  
computers of different platforms? Why not a pair of user stations, each of which can  
control multiple computers? Why not multiple user stations for the same computer?  
With our ServSwitch products, there’s no reason why not. We carry a broad line of  
robust solutions for all these applications. Do you have just two PC’s, and need an  
economical alternative to keeping two monitors, keyboards and mice on your desk? Or  
do you need to share dozens of computers, including a mix of IBM®PC, RS/6000®,  
Apple® Macintosh®, Sun Microsystems®, and SGI TM compatibles among multiple  
users with different access levels? Does your switch have to sit solidly on a work-table  
and use regular everyday cables? Or does it have to be mounted in an equipment rack  
and use convenient many-to-one cables? No matter how large or small your set-up is,  
no matter how simple or how complex, we are confident we have a ServSwitch system  
that’s just right for you.  
The ServSwitch TM family from BLACK BOX, the one-stop answer for all your KVM  
switching needs!  
This manual will tell you about your new ServSwitch Panther, including how to install,  
operate, and troubleshoot it.  
For an introduction to the ServSwitch Panther, see chapter 1.  
The ServSwitch Panther product codes covered in this manual are:  
KV1108A KV1116A  
This manual also includes information about the Server Access Modules:  
KV1120A KV1121A  
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FCC INFORMATION  
FEDERAL COMMUNICATIONS COMMISSION  
AND  
CANADIAN DEPARTMENT OF COMMUNICATIONS  
RADIO FREQUENCY INTERFERENCE STATEMENTS  
This equipment generates, uses, and can radiate radio frequency energy and if not  
installed and used properly, that is, in strict accordance with the manufacturer’s  
instructions, may cause interference to radio communication. It has been tested and  
found to comply with the limits for a Class A computing device in accordance with the  
specifications in Subpart B of Part 15 of FCC rules, which are designed to provide  
reasonable protection against such interference when the equipment is operated in a  
commercial environment. Operation of this equipment in a residential area is likely to  
cause interference, in which case the user at his own expense will be required to take  
whatever measures may be necessary to correct the interference.  
Changes or modifications not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
This digital apparatus does not exceed the Class A limits for radio noise emission from  
digital apparatus set out in the Radio Interference Regulation of the Canadian  
Department of Communications.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les  
limites applicables aux appareils numériques de la classe A prescrites dans le  
Règlement sur le brouillage radioélectrique publié par le ministère des  
Communications du Canada.  
Trademarks  
All trademarks and registered trademarks are the property of their respective owners.  
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NOM STATEMENT  
Normas Oficiales Mexicanas (NOM)  
Electrical Safety Statement  
INSTRUCCIONES DE SEGURIDAD  
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el  
aparato eléctrico sea operado.  
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.  
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben  
ser respetadas.  
4. Todas las instrucciones de operación y uso deben ser seguidas.  
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de  
baño, lavabo, sótano mojado o cerca de una alberca, etc.  
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean  
recomendados por el fabricante.  
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado  
por el fabricante.  
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo  
descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a  
personal de servicio calificado.  
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso.  
La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar  
puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el  
flujo de aire por los orificios de ventilación.  
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como  
radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que  
producen calor.  
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en  
el instructivo de operación, o como se indique en el aparato.  
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SERVSWITCH PANTHER  
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo  
no sea eliminada.  
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni  
pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los  
contactos y receptáculos donde salen del aparato.  
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del  
fabricante.  
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.  
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un  
largo periodo de tiempo.  
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre  
la cubierta u orificios de ventilación.  
18. Servicio por personal calificado deberá ser provisto cuando:  
A: El cable de poder o el contacto ha sido dañado; u  
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o  
C: El aparato ha sido expuesto a la lluvia; o  
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o  
E: El aparato ha sido tirado o su cubierta ha sido dañada.  
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COMPLIANCE STATEMENTS  
EUROPEAN UNION DECLARATION OF CONFORMITY  
This equipment has been tested and found to comply with the limits for a Class A  
computing device in accordance with the specifications in the European standard  
EN55022. These limits are designed to provide reasonable protection against harmful  
interference. This equipment generates, uses, and can radiate radio frequency energy  
and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio or television reception.  
However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause interference to radio and television reception,  
which can be determined by turning the equipment off and on, you can correct the  
interference by one or more of the following measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on a circuit different from that to which  
the receiver is connected.  
4. Consult the supplier or an experienced radio/TV technician for help.  
Shielded cables must be used with this equipment to maintain compliance with radio  
frequency energy emission regulations and ensure a suitably high level of immunity to  
electromagnetic disturbances. This equipment has also been found to comply with  
European standard EN 55024.  
Japanese Compliance Statement  
CB TEST CERTIFICATE  
This product was tested and found to be in conformity with:  
IEC 60950 (2001) for Interference by Information Technology Equipment aimed at  
preventing radio interference in such residential areas. When used near a radio or TV  
receiver, it may become the cause of radio interference. Read instructions for correct  
handling.  
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SERVSWITCH PANTHER  
Contents  
Chapter.................................................................................................................. page  
1.  
Introduction...........................................................................................8  
1.1  
1.2  
Features ........................................................................................................ 8  
Compatibility................................................................................................ 8  
2.  
3.  
Complete package................................................................................9  
2.1  
Additional items needed............................................................................... 9  
Installation...........................................................................................10  
The ServSwitch Panther system configuration .......................................... 10  
The ServSwitch Panther models ................................................................ 10  
Pre-installation guidelines.......................................................................... 11  
Connecting the ServSwitch Panther system............................................... 11  
The SAMs .................................................................................................. 12  
3.1  
3.2  
3.3  
3.4  
3.5  
3.5.1 Connecting a PS/2 SAM ........................................................................... 12  
3.5.2 Connecting a USB SAM........................................................................... 12  
3.6  
Connecting the CAT5 cables...................................................................... 13  
Connecting the KVM console.................................................................... 13  
Connecting the power supply..................................................................... 13  
Resetting the Switch................................................................................... 13  
3.7  
3.8  
3.9  
3.10 Avoiding general rack mounting problems................................................ 14  
3.10.1 Elevated operating ambient temperature................................................. 14  
3.10.2 Reduced airflow ...................................................................................... 14  
3.10.3 Mechanical loading ................................................................................. 14  
3.10.4 Circuit overloading.................................................................................. 14  
3.11 Rack mounting the ServSwitch Panther..................................................... 14  
3.12 Cascading ServSwitch Panthers................................................................. 15  
4.  
Operating the system.........................................................................16  
4.1  
4.2  
4.3  
4.4  
4.5  
4.6  
4.7  
The keyboard hotkeys ................................................................................ 16  
The OSD .................................................................................................... 16  
Navigating the OSD ................................................................................... 17  
Selecting a computer.................................................................................. 17  
The OSD settings (F2) ............................................................................... 17  
The General settings................................................................................... 17  
Security ...................................................................................................... 18  
4.7.1 Administrator (Status A)........................................................................... 18  
4.7.2 Supervisor (Status S)................................................................................. 18  
4.7.3 User (Status U).......................................................................................... 18  
4.7.4 Activating password protection..................................................................19  
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CONTENTS  
4.8  
4.9  
Changing the OSD hotkey ......................................................................... 19  
Autoskip..................................................................................................... 19  
4.10 Serial port................................................................................................... 20  
4.11 Changing the Keyboard language .............................................................. 20  
4.12 Editing the Switch name ............................................................................ 20  
4.13 F7 Defaults................................................................................................. 20  
4.14 The Ports settings....................................................................................... 21  
4.15 Editing the computer name ........................................................................ 21  
4.16 Keyboard (KB)........................................................................................... 21  
4.17 Adding/changing a hotkey (HKEY)........................................................... 22  
4.18 The Time settings....................................................................................... 22  
4.19 Scan (SCN) - Label (LBL) - Time out (T/O) ............................................. 22  
4.20 Users........................................................................................................... 23  
4.21 Security ...................................................................................................... 24  
4.22 The OSD HELP window – F1 ................................................................... 24  
4.23 Scanning computers– F4............................................................................ 25  
4.24 Tuning – F5................................................................................................ 25  
4.25 Moving the label – F6 ................................................................................ 26  
5.  
6.  
Troubleshooting .................................................................................27  
5.1  
5.2  
Calling Black Box...................................................................................... 27  
Shipping and Packaging............................................................................. 27  
Upgrading the firmware .....................................................................28  
System requirements for the ServSwitch Panther Update software........... 28  
Connect the ServSwitch Panther System ................................................... 28  
Installing the software................................................................................ 28  
Connecting the Flash Upgrade cable.......................................................... 28  
Starting and configuring the ServSwitch Panther Update.......................... 29  
Verifying the version numbers................................................................... 30  
6.1  
6.2  
6.3  
6.4  
6.5  
6.6  
6.6.1 The OSD version number.......................................................................... 31  
6.6.2 The ServSwitch Panther version number.................................................. 31  
6.6.3 Verifying the SAM version number.......................................................... 31  
6.7  
Updating the firmware ............................................................................... 31  
6.7.1 Communication Error................................................................................ 32  
6.7.2 Electricity failure....................................................................................... 33  
6.8  
Reset........................................................................................................... 33  
6.8.1 Resetting the Switch or SAM units........................................................... 33  
7.  
Technical specifications ....................................................................34  
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SERVSWITCH PANTHER  
1.Introduction  
Access and control multiple multi-platform computers from one Keyboard Video  
Mouse (KVM) console with the ServSwitch Panther system. The ServSwitch Panther  
comes in 8 and 16 port models. Connect up to 8 computers to the 8 port model, and up  
to 16 to the 16 port model.  
1.1 Features  
Hot-Swap - disconnect and reconnect computers without rebooting  
Scan-mode operation with variable time interval  
1U Rack mountable  
Operate the system using an On Screen Display (OSD) or front panel push buttons  
or keyboard hotkeys  
Create multi-level cascade arrangements. For example by cascading the  
ServSwitch Panther 16 Port model, connect up to up to 256 computers in the  
system  
The computers can be placed up to 33ft/10m from the ServSwitch Panther  
Multi-platform — supports PS/2 and USB computers/servers  
1.2 Compatibility  
The ServSwitch Panther is compatible with:  
PS/2 and USB computers/servers  
VGA, SVGA, or XGA monitors  
DOS, Windows (3X, 9X, 2000, NT4, ME, XP, 2003 Server) LINUX, UNIX,  
QNX, SGI, FreeBSD, BeOS, Open VMS, Novell 3.12-6, Alpha UNIX and HP  
UX  
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2. Complete package  
2.Complete package  
The ServSwitch Panther system comes with:  
ServSwitch Panther 8 Port (KV1108A) or 16 port (KV1116A)  
Flash Upgrade cable (KV11UP)  
USA and European power cords  
Rack mount kit for the ServSwitch Panther (KV11RM)  
2.1 Additional items needed  
1 Server Access Module (SAM) and CAT5 cabling per attached server or switch.  
The SAMs come in two different models:  
SAM PS/2 (KV1120A) for PS/2 servers  
SAM USB (KV1121A) for USB servers  
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3.Installation  
3.1 The ServSwitch Panther system configuration  
Figure 1 illustrates the basic configuration of the ServSwitch Panther system.  
Computer 16  
Computer 1  
SAM  
SAM  
ServSwitch  
Panther  
COMPUTER  
9
10  
11  
12  
13  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
Figure 1 The ServSwitch Panther system configuration  
3.2 The ServSwitch Panther models  
Figure 2 illustrates the front panel of the ServSwitch Panther 16 port model. The 8 port  
model is the same but with only 8 columns of LEDs.  
Figure 2 ServSwitch Panther front panel  
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3. Installation  
The figure below illustrates the rear panel of the ServSwitch Panther 16 port unit. The  
8 port model is the same but with only 8 Computer ports.  
COMPUTER  
9
10  
11  
12  
13  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
Figure 3 ServSwitch Panther 16 port rear panel  
3.3 Pre-installation guidelines  
Switch off all computers  
Place cables away from fluorescent lights, air conditioners, and machines that are  
likely to generate electrical noise  
Ensure that the maximum distance between each computer and the ServSwitch  
Panther, does not exceed 33ft/10m  
3.4 Connecting the ServSwitch Panther system  
Connect each computer to the ServSwitch Panther system using the appropriate SAM  
and CAT5 cables. Figure 4 illustrates the ServSwitch Panther system connections with  
the appropriate SAM connected to a PS/2 and USB computer/server.  
P
1
1
0
ServSwitch Panther  
COMPUTER  
12 13  
9
10  
11  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
CAT5 cable  
NetServer tc2100  
Up to 10M / 33ft  
CAT5 cables  
PS/2 SAM  
SCSI  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
USB SAM  
USB SAM  
Figure 4 ServSwitch Panther system connections  
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SERVSWITCH PANTHER  
3.5 The SAMs  
The SAMs draw their power from the computer’s keyboard port (SAM PS/2) or from  
the USB port (SAM USB).  
3.5.1 Connecting a PS/2 SAM  
Figure 5 illustrates the SAM.  
To connect the PS/2 SAM:  
1. Connect the Screen connector to the computer’s Video card.  
2. Connect the Keyboard connector to the computer’s Keyboard port.  
3. Connect the Mouse connector to the computer’s Mouse port.  
NetServer tc2100  
To computer’s  
keyboard port  
To computer’s  
mouse port  
SAM  
To computer’s  
Video card  
SCSI  
CAT5 cable to ServSwitch  
Panther Computer port  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
Figure 5 PS/2 SAM  
3.5.2 Connecting a USB SAM  
The SAM USB supports Windows 2000 and later, and SGI. Figure 6 illustrates the  
USB SAM and its connections.  
To connect the USB SAM:  
1. Connect the Screen connector to the computer’s Video card.  
2. Connect the USB connector to the computer’s USB port.  
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3. Installation  
To USB Port  
To Video Card  
SAM  
CAT5 cable to ServSwitch  
Panther Computer port  
Figure 6 USB SAM  
3.6 Connecting the CAT5 cables  
1. Connect one connector to the SAMs RJ45 port.  
2. Connect the other connector to one of the ServSwitch Panther’s Computer ports.  
3. Follow the above 2 steps for each computer.  
3.7 Connecting the KVM console  
To connect a KVM console to the ServSwitch Panther:  
1. Connect the monitor’s connector to the ServSwitch Panther’s Monitor port.  
2. Connect the keyboard’s connector to the ServSwitch Panther’s Keyboard port.  
3. Connect the mouse’s connector to the ServSwitch Panther’s Mouse port.  
3.8 Connecting the power supply  
1. Connect the ServSwitch Panther to the power supply using the Power cable  
provided. Use only power cord supplied with the unit.  
2. Switch on the computers.  
3.9 Resetting the Switch  
To reset the Switch press the 2 front panel Select buttons simultaneously. The SAMs  
are unaffected by this reset.  
Resetting can also be performed through the software – explained later.  
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3.10 Avoiding general rack mounting problems  
3.10.1 Elevated operating ambient temperature  
The operating ambient temperature of the rack environment may be greater than the  
room ambient when installing into a closed or multi-unit rack assembly. So install the  
equipment in an environment compatible with the maximum rated ambient  
temperature.  
3.10.2 Reduced airflow  
Install the equipment in a rack in such a way that the amount of airflow required for  
safe operation is not compromised.  
3.10.3 Mechanical loading  
Mount the equipment in the rack in such a way that a hazardous condition is not  
achieved due to uneven mechanical loading.  
3.10.4 Circuit overloading  
When connecting the equipment to the supply circuit, consider the effect that  
overloading of circuits might have on over-current protection and supply wiring.  
Reliable earthing of rack-mounted equipment should be maintained. Give attention to  
supply connections other than direct connections to the branch circuit (e.g. use of  
power strips).  
3.11 Rack mounting the ServSwitch Panther  
Length of the screws used for connection of the bracket to the ServSwitch Panther unit  
shall not exceed 5 mm.  
Use the L-shaped brackets and screws provided to mount the ServSwitch Panther on a  
server rack as illustrated below.  
Insert  
screws to  
connect to  
COMPUTER  
rack  
9
10  
11  
12  
13  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
Insert screws to connect  
to Switch side panel  
Figure 7 Connecting the L-shaped bracket  
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3. Installation  
3.12 Cascading ServSwitch Panthers  
To cascade 2 or more ServSwitch Panthers follow the connections as illustrated in the  
figure below.  
Setting the different OSD display hotkeys is explained on page 19 below.  
P110  
KVM  
Console  
ServSwitch Panther  
COMPUTER  
12 13  
Set Switch  
Hotkey to  
Shift-Shift  
9
1
10  
11  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
2
3
4
5
6
7
8
BlackBOX  
To SAMs  
ServSwitch Panther  
COMPUTER  
12 13  
Set Switch  
Hotkey to  
Ctrl-Ctrl  
9
10  
11  
14  
15  
16  
BlackBOX  
BlackBOX  
BlackBOX  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
To SAMs  
BlackBOX  
BlackBOX  
BlackBOX  
BlackBOX  
ServSwitch Panther  
COMPUTER  
Set Switch  
Hotkey to  
Ctrl-Ctrl  
9
10  
11  
12  
13  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
To SAMs  
Figure 8 Cascading ServSwitch Panthers  
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SERVSWITCH PANTHER  
4.Operating the system  
Switch between the connected computers by either  
The front panel Select buttons  
Keyboard hotkeys  
The OSD (On Screen Display)  
The OSD is also the place to adjust various settings as explained below.  
When switching computers the illuminated LED of the top bank indicates which  
computer is currently selected.  
4.1 The keyboard hotkeys  
To switch to the next computer forwards press Shift then, +. Release Shift, before  
pressing +.  
To switch to the next computer backwards press Shift then, -. Release Shift, before  
pressing -.  
Note  
With a US English keyboard you can use the + key of the alphanumeric section or of the numeric  
keypad. With a Non-US English keyboard only use the + key of the numeric keypad.  
4.2 The OSD  
To display the OSD:  
Press Shift twice. The OSD Main window appears. See Figure 9. Lines with blue text  
show active computers. Lines with grey text show inactive computers.  
The Type column indicates whether a computer “C” or another switch “S” is  
connected to the port.  
C=computer  
S=switch  
Port number  
appears here  
Instruction  
keys  
Figure 9 The OSD Main window  
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4. Operating the system  
4.3 Navigating the OSD  
To navigate up and down use the Up and Down arrow keys.  
To jump from one column to the next (when relevant) use the Tab key.  
To exit the OSD or return to a previous window within the OSD press Esc.  
4.4 Selecting a computer  
To select a computer:  
1. Navigate to the desired computer line.  
2. Press Enter. The selected computer is accessed. A confirmation label appears  
showing which computer is accessed.  
Note  
When the OSD is displayed you cannot select computers using the front panel Select buttons or  
the keyboard hotkeys.  
4.5 The OSD settings (F2)  
Press F2. The OSD Settings window appears see Figure 10.  
Figure 10 The Settings window  
Note  
When the OSD is password protected (explained below) only the Administrator has access to the  
F2 settings window.  
4.6 The General settings  
With the blue line on the word GENERAL, press Enter. The General settings window  
appears see Figure 11.  
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SERVSWITCH PANTHER  
Figure 11 The General Settings window  
From this window you can do the following:  
4.7 Security  
The OSD comes with an advanced password security system that contains 3 different  
security levels. Each security level has different access rights to the system.  
These levels are as follows:  
4.7.1 Administrator (Status A)  
The Administrator can:  
Set and modify all Passwords and security profiles  
Fully access any computer  
Use all OSD functions  
4.7.2 Supervisor (Status S)  
The Supervisor can:  
Fully access any computer  
Access the following OSD functions only –F4 Scan, F5 Tune and F6 Moving  
the Confirmation label.  
4.7.3 User (Status U)  
There are 6 different Users in the ServSwitch Panther system. Each User has a Profile  
set by the Administrator that defines the access level to different computers. There are  
3 different access levels, these are explained on page 23.  
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4. Operating the system  
4.7.4 Activating password protection  
By default OSD access is not password protected. Only the Administrator can  
password-protect the OSD or disable password protection.  
To do so:  
1. In the General settings window navigate to the Security line.  
2. Press the Space bar to toggle between Security On and Off. The password box  
appears.  
3. Type the Administrator’s password (default is “admin”).  
4. Press Enter. The new security status is set.  
4.8 Changing the OSD hotkey  
By pressing Shift, Shift the OSD appears. You can replace Shift, Shift with any of the  
following:  
Ctrl, Ctrl  
Ctrl, F11  
Print Screen  
To change the hotkey:  
1. Navigate to the Hotkey line.  
2. Press the Space bar to toggle between options. To display the OSD in future press  
the new hotkey.  
4.9 Autoskip  
With the Autoskip feature, the arrow keys only access the active computer lines on the  
OSD. When Autoskip is Off, The arrow keys access both active and inactive computer  
lines.  
To change the Autoskip setting:  
1. Navigate to the Autoskip line.  
2. Toggle between the options using the Space bar.  
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SERVSWITCH PANTHER  
4.10 Serial port  
The Serial port is used for upgrading the firmware. Serial port On means the upgrade  
program can be used.  
To change the Serial port setting:  
1. Navigate to the Serial port line.  
2. Toggle between the options using the Space bar.  
4.11 Changing the Keyboard language  
The keyboard is preset to US English, this can be changed to French (FR) or German  
(DE), as follows:  
1. Navigate to the Keyboard language line.  
2. Toggle between the options using the Space bar.  
4.12 Editing the Switch name  
You can substitute up to 18 characters in the line. A space constitutes a character.  
When there is more than one switch in the system give each Switch’s OSD a different  
name.  
4.13 F7 Defaults  
Press F7 to return the OSD to the factory default settings.  
Note  
All changes made will be removed.  
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4. Operating the system  
4.14 The Ports settings  
In the Settings window navigate to the Ports line and press Enter. The Ports settings  
window appears see Figure 12.  
Figure 12 Ports Settings window  
4.15 Editing the computer name  
In this window you can edit the computer names with up to 15 characters.  
To erase a character:  
Select it and press the Space bar. Blank spaces remain in place of the erased character.  
To erase an entire line:  
Place the cursor at the beginning of the line. Keep the Space bar depressed until the  
line is erased.  
4.16 Keyboard (KB)  
The ServSwitch Panther operates with Windows, Linux, HP UX, Alpha UNIX SGI,  
DOS, Novell, USB or Open VMS.  
By default the keyboard mode is set to PS for Intel based computers.  
For the other systems set the KB column as follows:  
U1 for HP UX  
U2 for Alpha UNIX, SGI, Open VMS  
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SERVSWITCH PANTHER  
4.17 Adding/changing a hotkey (HKEY)  
Cascade the ServSwitch Panther by connecting another ServSwitch Panther to a  
Computer port instead of a computer, and then connecting more SAMs to the second  
Switch. Connect a third and fourth Switch in the same way. With the ServSwitch  
Panther 16 Port model, connect up to up to 256 computers through cascading.  
You must define a hotkey to display the OSD of each Switch. These hotkeys must be  
different for the top and bottom layers. The hotkeys can be any of the choices as set  
out above on page 19.  
To add/change a hotkey:  
1. On the line to which the Switch is connected, press Tab to jump to the HKEY  
column.  
2. Toggle between the options using the Space bar.  
4.18 The Time settings  
In the Settings window navigate to the Time line and press Enter. The Time settings  
window appears see Figure 13.  
Figure 13 Time settings window  
4.19 Scan (SCN) - Label (LBL) - Time out (T/O)  
SCN - In the SCN column, change the scan period.  
LBL - In the LBL column, change the display period of the OSD label showing which  
computer is currently accessed.  
T/O - When password protection is activated you can automatically disable the  
Management keyboard, mouse and screen after a preset time of non-use. Set this  
Timeout period in the T/O column.  
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4. Operating the system  
To set the above periods:  
1. On the desired line press Tab to jump to the desired column.  
2. Place the cursor over one of the 3 digits and type a new number. Enter a leading  
zero where necessary. For example, type 040 for 40 seconds.  
Typing 999 in the LBL column displays the label continuously. Typing 000 – the  
label will not appear.  
Typing 999 in the T/O column disables the Timeout function. Typing 000 – the  
Timeout function works immediately.  
Typing 999 in the SCN column displays the screen for 999 seconds. Typing 000 –  
the computer screen is skipped.  
4.20 Users  
In the Settings window navigate to the Users line and press Enter. The Users settings  
window appears see Figure 14.  
Figure 14 The Users settings window  
There are 3 different access levels. These are:  
Y – Full access to a particular computer. Plus access to the F4, F5 and F6  
OSD functions  
V –Viewing access only, to a particular computer (No keyboard/mouse  
functionality)  
N – No access to a particular computer – A TIMEOUT label appears if access  
is attempted  
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SERVSWITCH PANTHER  
To give each user the desired access level:  
1. Navigate to the desired computer line and User.  
2. Toggle between the options using the Space bar.  
4.21 Security  
In the Settings window navigate to the Security line and press Enter. The Security  
settings window appears see Figure 15.  
Figure 15 The Security settings window  
The ‘T’ column on the right hand side stands for Type of password.  
There can only be 1 Administrator password, 1 Supervisor password, and 6 User  
passwords.  
To change a user name or password:  
1. Navigate to the desired line and column.  
2. Type a new user name / password. User authentication is done solely via the  
password there is no security significance to the names.  
By default the User Profile settings are full access.  
4.22 The OSD HELP window – F1  
To access the HELP window press F1. The HELP window appears, see Figure 16.  
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4. Operating the system  
Figure 16 The HELP window  
Note  
All the functions set out in the Help window are performed from the Main window. The Help window  
is merely a reminder of the hotkeys and their functions.  
4.23 Scanning computers– F4  
Where necessary adjust the scan time in the Time Settings window, see above.  
To activate scanning:  
1. Press Shift twice to open the OSD.  
2. Press F4. Your screen displays each active computer sequentially, with the Scan  
label appearing in the top left corner.  
To deactivate scanning:  
Press F4.  
4.24 Tuning – F5  
You can tune the image of any remote computer screen from the Select Computer  
window.  
To adjust the screen image:  
1. Navigate to the remote computer you wish to adjust.  
2. Press F5. The screen image of the selected computer appears, together with the  
Image Tuning label.  
3. Adjust the image by using the Right and Left Arrow keys.  
4. When the image is satisfactory, press Esc.  
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SERVSWITCH PANTHER  
Note  
Picture quality is relative to distance. The further away a remote computer is from the ServSwitch  
Panther, the lower the image quality, and the more tuning needed. So place the higher resolution  
computers closer to the manager unit.  
4.25 Moving the label – F6  
Position the OSD label anywhere on the screen.  
To position the label from the Main window:  
1. Navigate to the desired computer using the Up and Down arrow keys.  
2. Press F6. The selected screen image and Identification label will appear.  
3. Use the arrow keys to move the label to the desired position.  
4. Press Esc to save and exit.  
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5. Troubleshooting  
5.Troubleshooting  
5.1 Calling Black Box  
If you determine that your ServSwitch Panther is malfunctioning, do not attempt to  
alter or repair it. It is not user-serviceable. Contact Black Box Technical Support at  
724-746-5500.  
Before you do, make a record of the history of the problem. We will be able to provide  
more efficient and accurate assistance if you have a complete description, including:  
The nature and duration of the problem;  
When the problem occurs;  
The components involved in the problem;  
Any particular application that, when used, appears to create the problem or make  
it worse; and  
The results of any testing you’ve already done.  
5.2 Shipping and Packaging  
If you need to transport or ship your ServSwitch Panther:  
Package it carefully. We recommend that you use the original container.  
If you are returning the unit, include everything you received with it. Before you  
ship a unit back to Black Box for repair or return, contact us to get a Return  
Authorization (RA) number.  
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SERVSWITCH PANTHER  
6.Upgrading the firmware  
You can download the ServSwitch Panther Update software and the latest ServSwitch  
Panther firmware from our Web site:  
With the ServSwitch Panther Update software program you can upgrade the firmware  
for the:  
OSD  
Manager  
SAMs  
6.1 System requirements for the ServSwitch Panther Update software  
Pentium 166 or higher with 16 MB RAM and 10 MB free Hard Drive space.  
Free Serial port.  
Windows 98 and later.  
6.2 Connect the ServSwitch Panther System  
To update the firmware the ServSwitch Panther system must be connected and  
switched on.  
6.3 Installing the software  
You can install the ServSwitch Panther Update on any computer, even one not part of  
the ServSwitch Panther system. Once you have downloaded the Update software from  
our Web site install it on the computer’s hard drive.  
6.4 Connecting the Flash Upgrade cable  
To run the software, connect the Flash Upgrade cable to the computer containing the  
software, and to the ServSwitch Panther. See Figure 17.  
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6. Upgrading the firmware  
P
1
1
0
Computer screens  
appear here  
ServSwitch Panther  
COMPUTER  
12 13  
9
10  
11  
14  
15  
16  
POWER  
100-250 VAC 50/60 Hz  
1
2
3
4
5
6
7
8
To Service  
connector  
NetServer tc2100  
Flash Upgrade  
cable  
Upgrade software  
installed here  
SCSI  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
PCI 33Mx32b  
To computer’s  
Serial port  
Figure 17 Connecting the Flash Upgrade cable  
6.5 Starting and configuring the ServSwitch Panther Update  
1. Start the ServSwitch Panther Update software. The ServSwitch Panther Update  
window appears. See  
ServSwitch  
Panther  
SAMs  
Status  
box  
Figure 18 The ServSwitch Panther Switch Update window  
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SERVSWITCH PANTHER  
The table below explains the functions of the buttons and boxes in the ServSwitch  
Panther Switch Update window.  
Button or Box  
Function  
Selects all SAMs  
Unselects selected SAMs  
Starts firmware download  
Displays the firmware version number  
Displays the hardware version number  
Cancels selected function  
System time  
Displays download status  
Name of Update file  
2. From the Options menu choose Com Port. The Com Port box appears.  
See Figure 19.  
Figure 19 The Com Option box  
3. Choose an available Com Port and click OK.  
Note! The Flash Upgrade cable must be connected to the selected Serial port.  
6.6 Verifying the version numbers  
Before upgrading the firmware, you must first verify which firmware and hardware  
versions you have.  
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6. Upgrading the firmware  
6.6.1 The OSD version number  
To verify the OSD version number:  
1. In the ServSwitch Panther box – see Figure 18 – check the OSD option.  
2. Click  
Panther box.  
. The version number appears in the ServSwitch  
The H/W Version button is grayed out, as there is no hardware relevant to the OSD.  
6.6.2 The ServSwitch Panther version number  
To verify the ServSwitch Panther version number:  
1. In the ServSwitch Panther box– see Figure 18 – check the ServSwitch Panther  
Manager option.  
2. Click  
ServSwitch Panther box.  
. The firmware version number appears in the  
. The hardware version number appears in the  
3. Click  
ServSwitch Panther box.  
6.6.3 Verifying the SAM version number  
Before you can check a SAM, you must uncheck the ServSwitch Panther box options.  
To verify the SAM version number:  
1. Check one or more or all of the SAMs.  
2. Click  
number.  
. The firmware version number appears after the SAM  
. The hardware version number appears after the  
3. Click  
SAM number.  
When “Not responding” appears, there is no computer connected, or it is switched  
off.  
6.7 Updating the firmware  
Caution  
Never switch off any computer connected to the ServSwitch Panther system during the updating  
process.  
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SERVSWITCH PANTHER  
To update the firmware:  
1. In the ServSwitch Panther Update window, check the appropriate option in the  
ServSwitch Panther box or the desired SAM.  
2. From the File menu, choose Open. The Open box appears. See Figure 20.  
3. Find the folder that contains the firmware update file. You may only see the  
files that match the file selection mask.  
Figure 20 The Open box  
4. Open the file.  
5. Click Start. The ServSwitch Panther Update flashes the firmware. On  
completion the firmware version number appears.  
6. Check that the updated version number is correct by pressing  
.
Firmware Update generates one log file per session that displays a chronological list of  
actions. You can read the log file in any ASCII text editor. The log file is located in the  
Windows directory.  
6.7.1 Communication Error  
When using the firmware Update software you may sometimes get a Communication  
Error message.  
When updating a unit and a Communication Error message appears, do the following:  
1. Check that the Flash Upgrade cable’s RS232 connector is connected to the  
Switch’s Service connector.  
2. Check that the Flash Upgrade cable’s DB9F connector is connected to the  
computer’s DB9M Serial port.  
3. Restart the download process.  
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6. Upgrading the firmware  
6.7.2 Electricity failure  
When the electricity fails while updating the ServSwitch Panther firmware, a  
Communication Error message appears.  
Simply resume the firmware update by opening the folder that contains the firmware  
update file and continue from there.  
When the electricity fails during the firmware update of the SAMs a Not Responding  
or Upgrade Error message appears.  
Restart the upgrade from the beginning.  
6.8 Reset  
Reset the software for the ServSwitch Panther Manager or SAMs when for example  
the unit hangs or when the mouse fails to work properly. Resetting is done via the  
Serial port, and avoids the need to shut down the computer.  
Note  
The Reset function does not affect the parameters of the unit settings.  
6.8.1 Resetting the Switch or SAM units  
To reset the ServSwitch Panther or SAMs:  
1. For the ServSwitch Panther, check the ServSwitch Panther Manager in the  
ServSwitch Panther box.  
For the SAMs, check one or more SAMs in the SAMs box.  
2. From the Options menu choose Advanced / Reset. The units reset. The system  
should now be operational.  
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SERVSWITCH PANTHER  
7.Technical specifications  
DOS, Windows (3X, 9X, 2000, NT4, ME, XP, 2003  
Server) LINUX, UNIX, QNX, SGI, FreeBSD, BeOS,  
Open VMS, Novell 3.12-6, Alpha UNIX and HP UX  
Operating Systems  
PS/2, Wheel mouse, Intellimouse, 5-button mouse  
1600x1200@75Hz  
Mouse  
Resolution  
Up to 33ft / 10m  
Transmission  
distance  
ServSwitch Panther  
8.46 x 4.80 x 1.63in / 215.0 x 122.0 x 41.5mm  
Dimensions – 8/16  
port  
Product – 2lbs / 920g  
Weight – 8/16 port  
Shipping – 4.1lbs / 1.87Kg  
Internal switching 85-260 VAC 50 / 60 Hz  
Power supply – 8/16  
port  
Connections  
System  
RJ45  
RJ11  
Serial  
HDD15/MinDin6/MiniDin6  
32ºF to 104ºF / 0ºC to 40ºC  
Local KVM  
Operating /  
Recommended  
ambient  
temperature  
-40ºF to 158ºF / -40ºC to 70ºC  
Storage  
temperature  
80% non-condensing relative humidity  
Humidity  
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7. Technical specifications  
PS/2  
USB  
SAMs  
Connections  
VGA  
HDD15  
MiniDin6  
RJ45  
HDD15  
USB  
Keyboard/Mouse  
System  
RJ45  
From computer’s  
Keyboard port  
From USB port  
Power  
0.23lb / 107g  
0.66lb / 300g  
3.58 x 1.61 x 0.94in / 91 x 41 x 24mm  
Product weight  
Shipping weight  
Dimensions  
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SERVSWITCH PANTHER  
Black Box Technical Support  
COUNTRY  
United States  
Austria  
WEB SITE / E-MAIL  
PHONE  
FAX  
724-746-5500  
+43 1 256 98 56  
+32 2 725 85 50  
724-746-0746  
+43 1 256 98 56  
+32 2 725 92 12  
Belgium  
Denmark  
Finland  
France  
+32 2 725 85 50  
+35 201 888 800  
+33 1 45 606 717  
+32 2 725 92 12  
+35 201 888 808  
+33 1 45 606 747  
Germany  
Italy  
+49 811 5541 110 +49 811 5541 499  
+39 02 27 404 700 +39 02 27 400 219  
Netherlands  
Norway  
Spain  
+31 30 241 7799  
+47 55 300 710  
+34 9162590732  
+46 8 44 55 890  
+41 55 451 70 71  
+31 30 241 4746  
+47 55 300 701  
+34 916239784  
+46 08 38 04 30  
+41 55 451 70 75  
Sweden  
Switzerland  
UK  
+44 118 965 6000 +44 118 965 6001  
+353 1 662 2466 +353 1 662 2477  
Ireland  
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© Copyright 2004. Black Box Corporation. All rights reserved.  
1000 Park Drive Lawrence, PA 15055-1018 724-746-5500  
Fax 724-746-0746  
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