®
®
November 2006
ACU5114A
NETWORK SERVICES
ACU5116A
ServSwitch™ Wizard Extenders
CUSTOMER Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
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®
Welcome
Introduction
™
Thank you for choosing these Black Box ServSwitch Wizard extenders.
Comprising two compact modules, these extenders allow you to place a
duplicate keyboard, video monitor, mouse, audio accessories and a serial device
up to 300 metres from a computer system. Two users can simultaneously view
the output of the host system and either can take control, providing it is not
being used by the other user. A user relinquishes control two seconds after their
last key press or mouse movement.
away from the host system computer. For both variants, a local module attaches
to the computer system and provides connections for the local peripherals
while the remote module is placed up to 984 ft (300m) away (656 feet [200m]
maximum for the ACU5116A variant) and handles the remote peripherals. The
long distance link between the two modules is made via Category 5, or higher,
twisted pair cabling.
Special circuitry within the remote module allows you to make adjustments to
the sharpness and brightness settings to suit your own preferences. Additionally,
a Skew adjustment is also provided to counteract the effects of uneven lengths
of twisted pair cables that are used to carry the video signals.
ACU5114A and ACU5116A variants of the Wizard extender set are available,
with the latter providing the capability to also duplicate the audio accessories
Power
supply
unit
PC
Up to 984 feet (300 metres)
separation between the local
RS232 SERIAL
MOUSE
and remote modules via a
single Category 5, or higher,
cable
Wizard
Wizard
Extender
REMOTE
PSU
KEYBOARD
Extender
VIDEO
LOCAL
AUDIO
A special multi-cable
*
*
*
simplifies the connection
of the keyboard, video,
mouse and audio* ports
to the LOCAL Extender.
The video monitor, mouse,
keyboard and audio*
The duplicate video monitor,
mouse, keyboard, serial device
and audio* peripherals connect
to the REMOTE module.
peripherals adjacent to the
host computer connect to the
LOCAL module. Note that the
serial device and microphone
connections are not available at
the LOCAL module.
* Wizard ACU5116A variants only
2
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Supplied items - ACU5114A variant
Optional
power supply
connection
Connection from
computer RS232
serial port
Switch bank to
determine certain
modes and
W E R
P O
®
functions
Connection
to REMOTE
module
0
0
5
5
-
6
4
®
7
-
4
2
7
T E
Keyboard, video
and mouse
O
R E M O
T
connections to
peripherals
r
e
d
n
e
Multi-cable for keyboard,
video and mouse
connections between
computer and LOCAL
module
t
x
E
d
r
a
z
i
W
Power
and signal
activity
LOCAL
indicator
VIDEO OU
T
CPU / KVM SWITCH
Self adhesive
rubber feet
LOCAL extender module
Multi-cable
connection from
computer
Serial cable for
RS232 connection
between computer
and LOCAL module
Switch bank to
determine certain
modes and
Power supply
connection
Connection to
RS232 serial
device
functions
R
W E
P O
0
Connection
to LOCAL
module
0
5
5
-
6
4
7
-
L
4
2
7
O
L O C A
T
r
e
Power
and signal
activity
d
n
e
t
Power supply
and country-
specific mains
cable
x
X
O
E
B
K
C
A
L
B
d
r
a
indicator
z
i
TE
W
REMO
REMOTE extender module
Cut-out rack plate
and rack blanking
plate - can be used
for either the LOCAL
or REMOTE modules,
as required
Connection
to video
monitor
Connection
to keyboard
Connection
to mouse
3
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®
Supplied items - ACU5116A variant
Optional
power supply
connection
Connection from
computer RS232
serial port
Switch bank to
determine certain
modes and
W E R
P O
®
functions
Connection
to REMOTE
module
0
0
5
5
-
6
4
®
7
-
4
2
7
T E
Keyboard, video
and mouse
O
R E M O
T
connections to
peripherals
r
e
d
n
Multi-cable for keyboard,
video, mouse and audio
connections between
computer and LOCAL
module
e
t
x
E
d
r
a
z
i
W
Power
and signal
activity
LOCAL
Connection for
local speakers
indicator
VIDEO OU
T
CPU / KVM SWITCH
Self adhesive
rubber feet
LOCAL ACU5116A module
Multi-cable
connection from
computer
Serial cable for
RS232 connection
between computer
and LOCAL module
Switch bank to
determine certain
modes and
Power supply
connection
Connection to
RS232 serial
device
functions
R
W E
P O
Connection
to LOCAL
module
0
0
5
5
-
6
4
7
-
L
4
2
7
O
L O C A
T
Connections for
microphone and
speakers
r
e
Power
and signal
activity
Power supply
and country-
specific mains
cable
d
n
e
t
x
X
O
E
B
K
C
A
L
B
d
r
a
indicator
z
i
W
TE
REMO
Cut-out rack plate
and rack blanking
plate - can be used
for either the LOCAL
or REMOTE modules,
as required
REMOTE ACU5116A module
Connection
to video
monitor
Connection
to keyboard
Connection
to mouse
4
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®
Installation and operation
Installation
LOCAL module switches (continued)
The installation of the Wizard extenders is straightforward and can best be
achieved in most cases by following these stages for each module:
LOCAL Switch 1
OFF: Normal operation.
• Stage A
• Stage B
• Stage C
Check or set the configuration switch settings
Mount the module
ON: (Before power is applied) Places the LOCAL module into flash upgrade
mode so that the internal software can be changed. Please see the ‘Flash
upgrade’ section in the ‘Special configuration’ section.
Connect the cables
ON: (Whilst power is applied) Places the REMOTE module into password
override mode. This allows any pre-configured passwords to be altered
- particularly useful when they have been lost or forgotten. Please see the
‘Password override’ section in the ‘Special configuration’ chapter.
Stage A - Configuration switch settings
The basic operation of the LOCAL and REMOTE modules are controlled by the
banks of four switches located on the side of each module. The switches are
monitored at all times and may be changed when power is on or off (the only
exception to this rule is switch 1 of the LOCAL module which initiates slightly
different functions depending on the power state when it is switched).
LOCAL Switch 2
OFF: Normal operation.
ON: Set transparent mode. Use this setting if the Wizard extender modules are
to be used with KVM switches produced by other manufacturers. Cascaded
KVM switches often use special signals to set or identify conditions. In
transparent mode, the Wizard extender modules will pass the signals
without attempting to interpret them.
LOCAL module switches
OFF: Normal operation
ON: Transparent mode
OFF: Normal operation
ON: Reset LOCAL module
ON
ON
1
LOCAL Switch 3
2
OFF: Normal operation
ON: Flash upgrade/reset
password modes
3
OFF: Microphone input on REMOTE module. Use this setting if a standard
mono-channel microphone is connected to the MIC input on the REMOTE
unit.
4
OFF: Microphone input mode
ON: Stereo line-in mode
ON: Stereo line-in input on REMOTE module. Use this setting if a stereo input is
applied to the MIC input on the REMOTE unit.
O
N
1
LOCAL Switch 4
2
3
4
OFF: Normal operation.
ON: Suspend operation and reset the LOCAL module. Use this setting
momentarily to produce the same effect as removing and restoring power
if incorrect operation has occurred. Return the switch to the OFF position
to allow normal operation to continue.
Note: When shipped, all switches are set in the OFF positions and this will
produce normal operation with normal microphone input (at the REMOTE
module).
5
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REMOTE module switches
REMOTE module switches (continued)
REMOTE Switch 1
OFF: Normal operation.
Determines configuration
of hotkeys in conjunction
with switch 3
ON: (Before power is applied) Places the REMOTE module into flash upgrade
mode so that the internal software can be changed. Please see the ‘Flash
upgrade’ section in the ‘Special configuration’ chapter.
Reserved for
future use
ON
ON
1
2
OFF: Normal operation
ON: Flash upgrade
3
4
REMOTE Switches 2 and 3
Switches 2 and 3 determine which two keyboard keys (when pressed in unison)
are to be designated as ‘hotkeys’. Hotkeys signal to the REMOTE module that
the next key to be pressed is a special configuration command for the module
and is not to be passed to the computer system.
Determines configuration
of hotkeys in conjunction
with switch 2
O
N 1
2
3
4
2 OFF
3 OFF
Hotkeys = CTRL and SHIFT
Hotkeys = ALT and SHIFT
Hotkeys = CTRL and ALT
Hotkeys disabled
2 OFF
3 ON
2 ON
3 OFF
2 ON
3 ON
Note: When shipped, all switches are set in the OFF positions and this will
produce normal operation.
REMOTE Switch 4
This switch is reserved for future use.
6
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Installation Advice
Stage B - Mounting a module – desk or rack
• For correct operation, the local and remote units must have ground
connections. At the computer end, ensure that the computer or KVM switch
that the LOCAL module is connected to has a ground connection. At the
keyboard/monitor/mouse end, ensure that the REMOTE module’s power
supply is connected to a grounded power outlet. Alternatively, a ground
connection will be made via the monitor, if the monitor is itself grounded.
The Wizard extender modules can be situated on a desk (or floor) or alternatively
for larger installations, mounted within optional rack mount chassis units.
Desk mount
Apply the supplied self-adhesive
rubber feet to the underside of the
module(s).
• Try to avoid laying the interconnect cable alongside power cables where
possible.
Rack mount
ON
2
Note: The module switches are not accessible
once it is inserted into the rack, therefore, check
3
4
all settings before insertion.
1 Place the supplied rack plate(s) onto the
front of the module and secure it with the
countersunk screws.
2 Orient the module on its side so that its
labelled face is the correct way up and the
securing plate(s) is/are facing away from the
rack.
3 Slide the module into the required rack
position. The rectangular cut-out in the
front upper lip of the rack allows the two
screws on the module’s upper edge to slide
through.
4 The rack mount chassis has a series of holes
in its floor that are spaced to accommodate
the two screws on the module’s lower edge.
Mounting the double-width LOCAL module
using both supplied rack plates
Mounting the REMOTE module using
the single cut-out rack plates
Ensure that the screws correctly locate into the two holes of
the chosen slot. The rack securing plate(s) on the module
should now be flush with the front of the rack mount chassis.
5 Use the supplied (pan-head) screw(s), in the top hole of the
rack securing plate(s) to fasten the module to the rack.
7
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Stage C - Connections
The naming of the LOCAL and REMOTE modules relate to their proximity to the
computer system. Hence, the LOCAL module connects directly to the system
(and the local peripherals), while the REMOTE is at the other end of the twisted
pair cable and attaches to the duplicate keyboard, mouse, etc.
Serial cable connection
The Wizard extender modules offer the option to attach an RS232 serial device
(such as a touch screen input) via the remote link. The link supports software
or hardware handshaking up to a maximum baud rate of 56Kb/s. To make the
serial connection between the LOCAL module and your computer system, use
the supplied serial link cable.
Connections at the LOCAL module
Note: It is not possible to attach a duplicate serial device at the LOCAL module.
Multi-cable connection
Most of the connections between the computer system and the LOCAL module
are made via the supplied multi-cable. This has a single connection to the
module, is two metres in length and splits out to the keyboard, video and mouse
ports of the system.
1 Attach male connector of
T
O
REMO
TE
the serial link cable to the
9 pin port on the LOCAL
module, labelled
.
PO
WER
1 Attach the supplied
multi-cable to the
25-way socket
2 Connect the other end of
the serial link cable to the
appropriate serial port of the
computer system.
at the end of the
VIDEO OUT
LOCAL module.
CPU / KVM SWITCH
2 At the other end
of the multi-
LOCAL
cable, attach the
keyboard, mouse
and video, (plus
Male connector
of the serial cable
optionally on
LOCAL
ACU5116A variant,
the microphone and
speaker) connectors
to the appropriate
sockets at the rear
Twisted pair connection
Multi-cable main
connector
The link between the LOCAL and REMOTE modules is made via twisted pair
cable, specified to Category 5 or higher. Ensure that the total twisted pair cable
length (including patch
T
O
REMO
of the computer system. On most systems the appropriate ports should be
labelled and colour coded in a similar way to the cable connectors:
boxes) does not exceed
984 feet (300 metres)
for ACU5114A variants
TE
PO
WER
or 656 feet (200 metres)
for ACU5116A variants.
Monitor (video)
Blue
1 Insert the connector
from the twisted
Keyboard
Mouse
Purple
pair cable link into
the socket marked
‘TO REMOTE’.
or
or
or
Mid green
Light green
Pink (or maroon)
twisted pair
cable connector
LOCAL
Speaker
SPK
Microphone
MIC
8
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Local keyboard, video and mouse connections
Local speaker connection
The LOCAL module provides extra ports to accommodate a keyboard, video
monitor and mouse in the vicinity of the host system.
The ACU5116A variant of the LOCAL module allows a pair of speakers to be
connected and used in the vicinity of the host system.
1 Attach the lead
from the monitor
to the blue D-type
Note: A microphone port is
provided only at the REMOTE
module. The speaker and
microphone ports are absent
from the ACU5114A variant of
the Wizard extender product.
Connection
from
keyboard
Connection
from mouse
socket labelled
VIDEO OUT on the
LOCAL module.
VIDEO OUT
VIDEO OUT
CPU / KVM SWITCH
CPU / KVM SWITCH
2 Connect the
keyboard lead
to the purple
mini-DIN socket
labelled
1 Connect the speaker plug
to the socket labelled
.
Speaker
connection
LOCAL
on the LOCAL
module.
LOCAL
Connection
from video
monitor
3 Insert the
keyboard lead
into the green
mini-DIN socket
labelled
Optional power connection
The LOCAL module has a power socket,
however, as power is derived from the
host system keyboard connection, it is
generally not necessary to use a power
supply unit.
on the LOCAL
module.
In situations where a keyboard
connection to the host system is not
used, the LOCAL module will require
a separate power supply unit of the
same type as supplied for use with the
REMOTE module. Separate power supply
units are available direct from Black Box.
LOCAL
Optional power connector
- not required unless the
host system keyboard
connection is not used
9
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Connections at the REMOTE module
Keyboard, video and mouse connections
The connections to the keyboard, video monitor and mouse are all made to the
sockets at one end of the REMOTE module.
Twisted pair, power and serial connections
1 Insert the connector
from the twisted pair
cable link into the
1 Attach the lead from
the monitor to the
blue D-type socket
socket marked ‘TO
LOCAL’.
labelled
on the
2 Attach the output
REMOTE module.
connector of the
power supply to the
socket at the front
edge of the REMOTE
module labelled
POWER.
Twisted pair
connection
2 Connect the
keyboard lead to
the purple mini-DIN
socket labelled
on the REMOTE
module.
REMOTE
REMOTE
3 If a serial connection is
Connection
from serial
device
to be used, attach the
lead from your serial
device to the 9 way
male connector on the REMOTE module labelled
Connection
from video
monitor
3 Insert the keyboard
lead into the green
mini-DIN socket
Power
supply
connection
Connection
from mouse
Connection
from
keyboard
.
labelled on the
REMOTE module.
Power supply connection
1 Insert the IEC connector of the supplied power lead into the corresponding
socket of the power supply. Connect the other end of the power lead to a
nearby mains socket.
IEC power connector
10
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Audio connections (ACU5116A only)
On the ACU5116A REMOTE module, audio connections are available at the two
3.5” jack sockets mounted on the side (same side as the switch bank). Note:
Note: When the REMOTE module
is rack mounted, the audio
connections must be made
after the module has been fixed
in place. Access is required to
the rear and above the rack.
Remember to remove the audio
connections before attempting to
slide out the REMOTE module.
The microphone input (labelled
) has a dual function whereby it can either
support a mono-channel microphone or alternatively receive stereo line input.
Switch 3 on the LOCAL module controls the setting of this port: LOCAL switch 3
OFF - microphone, LOCAL switch 3 ON - stereo line in.
1 Connect the microphone
(or stereo line input) plug
to the REMOTE module
socket labelled
.
Note: Ensure that the
setting of switch 3 on the
LOCAL module matches
the input to this socket:
OFF-microphone;
ON
1
2
3
4
Microphone (or
stereo line-in)
connection
ON-stereo line input).
2 Connect the speaker plug
to the socket labelled
.
Speaker
connection
11
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Operation
General use
Power and activity indicators
In use, the Wizard extender modules should be almost transparent - the system
On the front panel of both modules
are small recessed indicators which
provide confirmation of power and
activity, as follows:
and its peripherals should operate almost exactly as normal, the only difference
being that they are duplicated (see ‘User arbitration’ below) and one set is now
up to 300 metres away.
• Constant red - power applied, no
User arbitration and keyboard indicators
communication activity.
During operation, both of the connected video monitors continuously receive
the output from the host system. Control of the host system is arbitrated by the
Wizard extender modules on a first come, first served basis. In the idle state,
control is available to both users and their keyboard indicators both show the
current Num Lock, etc. conditions of the host system.
• Flickering red - power applied,
mouse or keyboard activity
occuring.
LOCAL
Activity/
power
indicators
• Slow flashing red - module is in
flash upgrade mode.
At the moment that a key is
pressed or a mouse is moved,
the keyboard and mouse of
the other user are temporarily
locked-out (the video images
remain). The keyboard
Note: Both modules contain internal
automatic cut-out fuses to protect
against power surges. To reset, remove
power (or, for the LOCAL module,
the multi-cable connection) from the
module for one second and then
reconnect.
REMOTE
indicators of the locked-out
user then begin to flash to
confirm their status
ð
After two seconds of
inactivity from the user
currently in control, the modules return to their idle condition and re-instate the
keyboard indicators of the locked-out user.
Visible image shadows
In some installations, you may see some ‘shadows’ to the right of high contrast
screen characters. This can be caused by an incorrectly selected sharpness setting
and it may be necessary to make adjustments to correct this. Please see ‘Image
controls - sharpness and brightness’ in the ‘Special configuration’ section.
12
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Locking and unlocking the system
In situations where the computer system (and the LOCAL module) can be locked
away, the Wizard extender modules offer a viable security system to deter
unauthorised use. Once a password has been set, a simple key sequence allows
the system to be quickly and securely detached from its peripherals. Only the
correct password will reconnect the remote and local modules.
To lock the system
1 First set a password. For further details, please refer to the ‘Password setting’
section in the ‘Special configuration’ chapter.
2 Simultaneously press the currently configured hotkeys (by default,
) along with
and
.
The screen will go blank and the three keyboard
indicators will begin alternately flashing between the
‘Num Lock’ and ‘Scroll Lock’, and ‘Caps Lock’. This
sequence indicates that a password is required.
k
Scroll
Loc
s
k
Cap
Loc
k
Num
Loc
To unlock the system
1 Enter the correct password and press
.
Note: Passwords are NOT case sensitive.
Note: If an invalid password has been entered and the keyboard indicators
are not flashing as described above, press to clear the incorrect attempt.
2 If the correct password is entered, the screen will be restored and normal
operation can continue.
To enable the video
Simultaneously press the currently configured hotkeys (by default,
along with . This command will be required to restore the video if
and
and
)
)
along with
is used when no password has been set.
To disable the video
Simultaneously, press the currently configured hotkeys (by default,
and
along with
.
13
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Special configuration
Entering, using and exiting configuration mode
Configuration
You can alter the way that the Wizard extender modules operate to suit your
requirements. This is done using the Configuration mode and you can affect the
following settings:
To enter and use configuration mode:
1 Simultaneously press the currently configured
hotkeys (by default,
and
) along with
.
• Password setting – allows you to lock the remote module to prevent
The three keyboard indicators (‘Num Lock’, ‘Caps
Lock’ and ‘Scroll Lock’) will now begin to flash in
sequence to show that you are in configuration
mode.
unauthorised system access.
• Mouse restoration and settings – allows you to restore mouse operation and
also to change the mouse type.
• Image controls - sharpness & brightness – allows you to manually adjust the
k
Scroll
Loc
2 Press the first letter of the required configuration
video image to ensure that it is crisp and bright.
s
k
c
Cap
Lo
option, for instance
.
• Skew adjustment – allows you to manually compensate for possible video
m
k
c
Nu
Lo
All three keyboard indicators will illuminate
continuously.
errors introduced by long, uneven cable connections.
• Miscellaneous functions – report firmware version and restore settings.
k
c
Scroll
Lo
3 Press the number of the required configuration
s
What are hotkeys?
k
option, for instance
.
c
Cap
Lo
Hotkeys are two normal keyboard keys that, when pressed simultaneously with a
third key, signal to the Wizard extender modules that you are sending a message
k
c
Num
Lo
The ‘Scroll Lock’ indicator will extinguish, leaving
the ‘Num Lock’ and ‘Caps Lock’ indicators lit.
specifically to them and not to the computer. The hotkeys are ordinarily
, while a third keypress determines what you want the modules to do.
and
4 Press
to confirm your option.
If the standard
and
hotkeys are also needed for computer tasks, you
The three keyboard indicators (‘Num Lock’, ‘Caps
Lock’ and ‘Scroll Lock’) will now begin to flash in
sequence again.
can change them for another combination using switches 2 and 3 on the
REMOTE module:
2 OFF
3 OFF
Hotkeys =
Hotkeys =
Hotkeys =
and
and
and
(default setting)
To exit from configuration mode:
1 Within configuration mode, the three keyboard indicators should be flashing
in sequence to show that the module is ready to receive a new command.
2 OFF
3 ON
2 Press
.
2 ON
3 OFF
The three indicators will return to their normal states.
2 ON
3 ON
Hotkeys disabled
14
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Password setting
Password override
Password protection allows you restrict access to the system only to authorised
personnel. A password first needs to be set and then, using the keyboard
attached to the REMOTE module, a simple key sequence allows the system to be
quickly and securely detached from its peripherals.
This mode allows you to override the password that has been set at the REMOTE
module and place it into configuration mode so that a new one may be set. This
feature is particularly useful when passwords have been lost or forgotten.
To override the REMOTE password
To set a password
1 Remove power from the REMOTE module.
1 Simultaneously, press the hotkeys (by default,
to enter configuration mode.
and
) along with
2 With power to the system and LOCAL module still applied, change LOCAL
switch 1 to the ON position.
2 Press
followed by
.
3 Re-apply power to the REMOTE module. The REMOTE module will go
directly into configuration mode so that the old password can be cleared
and a new one set.
3 Now enter your new password, within the following constraints:
• Passwords are NOT case sensitive,
• To clear a password: (within configuration mode) Press
and followed by again.
• You can now enter a new password using the procedure outlined
followed by
• Passwords may be any length from one character to a maximum of forty
characters,
• The following keys may NOT be used:
,
,
, or
in steps 2 to 5 of the ‘Password setting’ section, or press
configuration mode.
to exit
4 When you have entered the password, press
to signal its completion.
5 Press
once more to exit configuration mode.
4 Return LOCAL switch 1 to its OFF position.
For full details about how to lock and unlock the system using your password,
please see the ‘Locking and unlocking the system’ section in the ‘Installation and
operation’ chapter.
Note: If switch 1 remains ON, then the REMOTE module will enter
configuration mode whenever it is repowered and will not operate normally.
15
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Hot plugging and mouse restoration
To restore mouse operation when hot plugging:
1 Carefully connect the Wizard extender modules to the system and its
keyboard, mouse, monitor, audio and serial device.
It is strongly recommended that you switch off the computer system before
attempting to connect it via the Wizard extender modules. However, if this is not
possible then you need to ‘hot plug’ the Wizard extender modules while power
is still applied to the system. There is not normally a danger of damage to the
system, however, when mouse communications are interrupted, often they fail
to reinitialise when reconnected. Wizard extender modules provide a feature
to reinstate mouse communications once the necessary connections have been
made.
2 Simultaneously, press the hotkeys (by default,
to enter configuration mode.
and
) along with
3 Enter the appropriate restore function code:
• PS/2 – press
• IntelliMouse – press
There are two main types of data formats used by current PC mice, these are the
older ‘PS/2’ format and the more recent ‘IntelliMouse®’ format introduced by
Microsoft. These use slightly different data arrangements and it is important to
know which type was being used before you hot-plugged the Wizard extender
modules. The previous setting depends both on the type of mouse and the type
of driver as various combinations of PS/2 and Intellimouse are possible. Using
the incorrect restore function may produce unpredictable results and require the
system to be rebooted.
4 To exit configuration mode, press
.
5 Move the mouse a short distance and check for appropriate on-screen
cursor movement. If the mouse cursor darts erratically around the screen,
then cease moving the mouse. This is an indication that the chosen restore
function is incorrect. Try again using the other restore function.
Note: The restore functions predict the likely mouse resolution settings but
may not restore the exact speed or sensitivity settings that were originally
set.
Which restore setting do I use?
The general rule is that unless both the mouse and the driver are both
Intellimouse compatible then you need to restore the mouse as ‘PS/2’.
Microsoft and Logitech -specific mouse settings
In certain installations some Logitech mouse drivers may lose the action of the
mouse buttons when used with the standard ‘Microsoft compatible’ signalling
protocol used between the modules. To solve this problem, select the ‘Logitech
compatible’ mouse signalling protocol.
Recognising an Intellimouse-style mouse
The Intellimouse format was introduced to support, among other features, the
scroll wheel function. If your mouse has a scroll wheel, then it is likely to support
the Intellimouse format. If you have a Microsoft mouse, then it will usually state
that it is an Intellimouse on its underside label.
To change mouse signalling protocols
1 Simultaneously, press the hotkeys (by default,
to enter configuration mode.
and
) along with
Recognising an Intellimouse driver
Before hot plugging your Wizard extender modules (or afterwards using
only keyboard control), access the Windows Control Panel and select either
the Mouse option (on Windows NT, 2000 and XP) or the System option (on
Windows 95, 98, ME). Look for the name of the driver, which will usually
include the words PS/2 or Intellimouse.
2 Enter the appropriate protocol code:
• Microsoft compatible – press
• Logitech compatible – press
3 To exit configuration mode, press
.
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Image controls - sharpness and brightness
To use the image controls
1 Simultaneously, press the hotkeys (by default,
to enter configuration mode.
The Wizard extender modules incorporate special controls to compensate for
losses incurred within long cable links. Using these controls you can adjust the
picture sharpness and brightness to improve your remote picture quality.
and
) along with
The three keyboard indicators (‘Num Lock’, ‘Caps
Lock’ and ‘Scroll Lock’) will now begin to flash in
sequence. The speed of the sequence indicates the
level of the sharpness adjustment currently applied:
the slower the rate, the lower the level of sharpness
being applied.
The need for image control adjustment is best discovered when viewing high
contrast images with vertical edges, such as black lines on a white background.
When doing so, if you notice that the screen image is ‘fuzzy’ or ‘dark’ then the
image controls may be able to solve this condition.
Note: If the high contrast images exhibit shadows with separate colours, then
there may be a skew problem which requires a different image adjustment - see
the ‘Skew adjustment’ section for details.
2 While viewing the displayed high contrast screen image, use the following
keys to adjust the controls:
To display a suitable high contrast image
The best way to clearly view the effect of sharpness and brightness adjustments
is to display a high contrast image, with vertical edges, on the screen.
Sharpness
increase
Restore default
(coarse)
sharpness and
brightness
Sharpness
settings
• Open a word processor, type the capital letter
‘H’, or ‘M’ and increase the point size to 72 or
higher. For best results, the background should
be white and the character should be black.
decrease
(coarse)
Sharpness
increase
(fine)
Exit image
controls
and save
settings
Brightness
increase
• A BLACK shadow on the right of the character
indicates UNDER compensation.
High contrast
black character
on white
Black or bright
white shadow
on the right
indicates
• A WHITE shadow on the right of the character
indicates OVER compensation.
background
the need for
sharpness
adjustment
Sharpness
decrease
(fine)
Brightness
decrease
Sharpness:
Brightness:
for fine adjustment,
There are 255 sharpness levels (one coarse step jumps 10 levels).
To autoset sharpness: Press to make the module calculate
and apply an automatic compensation level - you can use this as a
starting point for your fine tuning.
for coarse adjustment.
Note: If the monitor goes blank and switches off (due to
oversetting the sharpness adjustment) press the
key to restore.
for adjustment. There are 255 brightness levels.
3 When no shadows are visible and the displayed images have crisp edges,
press to exit configuration mode and permanently save all settings.
If the image controls cannot provide a crisp image
If, after adjusting the image controls, the screen image remains
fuzzy or has coloured shadows you may need to use the Skew
adjustment feature. Please see the next section for details.
The new compensation setting will be stored, even when power is removed
or if a complete reset is initiated. The setting should not require further
changes unless the cabling arrangement is altered.
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Skew adjustment
The twisted pair cabling supported by the Wizard extender modules (category
5, or higher) consists of four pairs of cables. Three of these pairs are used by the
4 As appropriate, press either the R, G or B keyboard keys to select the
appropriate colour channel. Corresponding keyboard indicators
will flash rapidly to show which channel is currently selected
l
modules to convey red, green and blue video
1 2 3 4 5 6 7 8
k
k
k
Scrol
Loc
signals to the remote video monitor. Due to the
slight difference in twist rate between these
three pairs, the red, green and blue video signals
may not arrive at precisely the same time. This
is visible as separate colour shadows on high
contrast screen images. This effect is particularly
apparent when using higher screen resolutions
and some types of category 5e cables.
for adjustment: Num Lock for Red, Caps Lock for
Green and Scroll Lock for Blue.
k
k
k
Caps
Loc
k
k
k
Num
Loc
l
Scrol
Loc
Caps
Loc
8
7
8
7
Data signal
Num
Loc
6
3
6
3
Red
video signal
l
Scrol
Loc
5
4
5
4
Green
video signal
In this situation, the Wizard extender modules
provide internal skew adjustment that can help
to rectify the situation. The skew adjustment
Caps
Loc
2
1
2
1
Blue
video signal
Num
Loc
works by delaying or advancing the timing of any of the red, green or blue
colour signals so that they are all delivered to the monitor at precisely the same
time. For best results a test pattern is provided and this should be displayed
when using skew adjustment.
5 Press the
and
keys to retard or advance the timing of the selected
colour channel respectively. On screen you will see a change in the position
of the selected colour crosses in relation to the other two.
Restore
default
skew
To use skew adjustment
1 Insert the supplied Installation CD-ROM into the CD player of the computer.
settings
2 Within Windows, use the My Computer option (usually available as a
desktop icon or within the Start menu) to view the contents of the CD-ROM.
Double-click the Skew entry to display the standard test pattern. If necessary
maximise the application window so that the image fills the screen.
Exit image
controls
and save
settings
Advance
colour
timing
The screen will show a series of fine red, green and blue crosses which
should all be in line, vertically and
horizontally. Skew affects the horizontal
placement of the colours and using this
pattern it is much easier to discover which, if
any, colours are being adversely affected by
the twisted pair cable run.
Retard
colour
timing
Convergence test
pattern showing the
RGB crosses. In this
case, the green signal
can be seen out of
line with the other
two colours.
6 When the selected colour crosses are correctly positioned, press
to
exit that colour channel. The keyboard indicators will return to flashing in
sequence.
3 Simultaneously, press the hotkeys (by default,
7 If required, repeat steps 4 to 6 to select and adjust any colour channel until
the vertical lines of the red, green and blue crosses are all aligned.
and
) along with
to enter configuration
mode.
8 When all colours are correctly aligned, press
and permanently save all settings.
to exit configuration mode
The three keyboard indicators (‘Num Lock’, ‘Caps
Lock’ and ‘Scroll Lock’) will now begin to flash in
sequence.
Note: Once you have made a skew adjustment, it may be necessary to re-
adjust the image controls to attain an optimum screen image.
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Miscellaneous settings
The following are configuration settings within the modules that are not covered
in other sections of this guide. These can be achieved once within configuration
mode by pressing the indicated keys:
Report firmware version -
Before initiating this command, ensure that the system is running an application
that can display typed keys as screen characters - e.g. a word processor
or Windows Notepad. The current firmware version will be written to the
application in the form of the letter ‘V’ followed by three numbers - for example
V201 means version 2.01.
Reset all configuration options to default states -
Returns all user configurable options to the settings that are installed at
manufacture. The password will be cleared, however, any current image control
settings or skew adjustments will not be reset.
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Flash upgrade
Stage B - Create a startup diskette
As part of the continual development and improvement process across our
range of products, software upgrades are occasionally made available. The
LOCAL and REMOTE modules both contain internal flash memory and our
unique keyboard-link upgrade technique allow you to utilise software upgrades
in a straightforward manner.
For this stage you will need a 3ꢀ floppy diskette that is either blank or has
existing contents that are no longer required. The write protect tab must be
moved to the ‘unprotected’ position. Depending on your operating system, use
one of the following to create a startup disk:
To create a startup disk in Windows XP
1 Insert a diskette into the floppy disk drive.
Note: It is important to upgrade both the LOCAL and REMOTE modules together
so that they are both running the same new version of software.
2 Select ‘Start’ and then ‘My Computer’.
Note: To upgrade the REMOTE module, a special keyboard connection cable is
required. This cable must have 6pin mini-DIN male to 6pin mini-DIN male plugs
with all lines connected - this is a common cable used with KVM switches.
3 Right mouse click on the ‘3ꢀ Floppy (A:)’ icon and select ‘Format’.
4 Check the ‘Create an MS-DOS startup disk’ box and select ‘Start’.
To perform a flash memory upgrade, you need to perform the following stages:
• Stage A – Download upgrade files from the website
To create a startup disk in Windows 95/98/Me
1 Insert a formatted diskette into the floppy disk drive.
• Stage B – Create a startup diskette and copy the files to it
• Stage C – Reconfigure the LOCAL module connections and begin
• Stage D - Reconfigure the REMOTE module connections and begin
• Stage E - Return all connections to their usual states
2 Select ‘Start’, then ‘Settings’ and then ‘Control Panel’.
3 Double click on the ‘Add/Remove Programs’ icon.
4 Select the ‘Startup Disk’ tab.
5 Click ‘Create Disk’ and follow the instructions.
To create a startup disk in Windows 95/98 (alternative method)
1 Insert a diskette into the floppy disk drive.
Stage A - Download the upgrade files
To download the files
1 Contact Black Box technical support (see front cover) for details about how
to locate and download the appropriate upgrade file.
2 Right mouse click on the ‘3ꢀ Floppy (A:)’ icon and select ‘Format’.
3 Select the ‘Full format’ option and ensure that the ‘Copy system files’ box is
checked.
2 Decompress the downloaded file. Depending on the chosen option, there
will be a collection of suitable files. As a minimum, there should be the
following files:
4 Select ‘Start’ to format the disk.
To create a startup disk from MS-DOS or a DOS window within Windows
95/98
• AUTOEXEC.BAT – directs the computer to run the upgrade programs.
1 Insert a diskette into the floppy disk drive and check that the drive is
configured as drive A (it usually is).
• SSWExxx.EXE – this is the upgrade program that automatically
determines which module is connected and sends the appropriate
firmware file.
2 At the DOS prompt (C:\>) type:
• SSWExxx.DAT – this file contains information about firmware versions
and is used by the SSWExxx.EXE to select the appropriate one.
FORMAT A: /S
and follow the instructions given by DOS.
• SSWExxxD.HEX – this is the firmware file for the LOCAL module.
• SSWExxxR.HEX – this is the firmware file for the REMOTE module.
Where xxx is the upgrade version number.
Copy the downloaded files to the disk
Once the diskette has been formatted, using Windows Explorer or the My
Computer option, copy the downloaded and decompressed files from your
computer to the floppy diskette.
Now please follow Stage B.
Now please follow Stage C.
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Stage C - Reconfigure the LOCAL connections and begin
Stage D - Reconfigure the REMOTE connections and begin
1 On the computer from which you will run the upgrade, ensure that its BIOS
settings will allow it to boot from the floppy diskette drive, rather than
booting immediately from the hard drive.
1 Disconnect all cables from the REMOTE module and take it to the computer.
2 Use a ‘KVM switch-type’
Use a KVM switch-type keyboard
connection cable between the
REMOTE module and the computer
keyboard cable (6pin mini-DIN
male to 6pin mini-DIN male
plugs with all lines connected)
- not supplied. Attach one end
PC
Leave only the keyboard connection
intact between the LOCAL module
2 Switch off the computer and
PC
disconnect the twisted pair
and the computer
RS232 SERIAL
Wizard Extender
MOUSE
cable from the LOCAL module.
RS232 SERIAL
REMOTE
KEYBOARD
of the cable to the keyboard
3 On the multi-cable, leave the
MOUSE
VIDEO
port of the computer. Connect
Wizard Extender
KEYBOARD
VIDEO
PSU
keyboard connector attached
to the keyboard port of the
computer. Disconnect the
multi-cable video and mouse
connectors from the ports on
the computer.
AUDIO
LOCAL
the other end of the cable
to the keyboard port of the
REMOTE module. This is the
only connection required.
AUDIO
Leave the video monitor
connected to the
computer so that you
can check progress
Connect a video monitor
to the computer so that
you can check progress
3 On the REMOTE module,
change switch 1 to the ON position.
4 So that you can check upgrade
progress, connect a monitor directly to the video port of the computer.
4 Attach the power supply unit to the POWER input of the REMOTE module
and connect the mains lead to a nearby wall socket.
5 On the LOCAL module, change switch 1 to the ON position. Ensure that the
upgrade diskette is in the floppy disk drive of the computer.
5 Switch on the computer. The upgrade process will start automatically and
confirmation will be given on screen.
6 Switch on the computer. The upgrade process will start automatically and
confirmation will be given on screen.
6 Switch off the computer and disconnect the REMOTE module. Return
REMOTE switch 1 to the OFF position.
7 Switch off the computer and disconnect the multi-cable. Leave the monitor
connected and the upgrade diskette in the floppy disk drive. Return LOCAL
switch 1 to the OFF position.
Now please follow Stage E.
Stage E - Return all connections to their usual states
Now please follow Stage D.
Once the upgrade process has been completed, perform the following to return
the system to its previous state.
1 Ensure that switch 1 on both the LOCAL and REMOTE modules are set to
their OFF positions.
2 Refer to the ‘Installation and operation’ chapter for detailed instructions on
correctly connecting the LOCAL and REMOTE modules to the computer, its
peripherals, the REMOTE power supply and the twisted pair cable.
3 Remove the diskette from the system and reboot. The upgrade process is
now complete.
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Further information
Troubleshooting
If you experience problems when installing or using the Wizard extender
modules, please check through this section for a possible solution. If your
problem is not listed here and you cannot resolve the issue, then please refer to
the ‘Getting assistance’ section.
Video image at the REMOTE module is distorted or shadows appear to
the right of displayed objects.
Adjustments are required to compensate for the length of the twisted pair cable
being used. If video problems persist:
The keyboard indicators are flashing between the Caps Lock and the
Num Lock/Scroll Lock and the computer does not respond to any key-
board or mouse inputs.
• The modules are currently locked and require a valid password to be
entered. Please refer to the section ‘Locking and unlocking the system’ for
details.
• Please refer to the ‘Image controls - sharpness and brightness’ section in the
‘Special Configuration’ chapter.
• If the overall video image is ‘fuzzy’ and/or has coloured shadows you may
need to make skew adjustments. This procedure allows you to finely tune
the red, green and blue video signal timings to overcome most colour
separation problems. Please refer to the ‘Skew adjustment’ section in the
‘Special Configuration’ chapter.
Power is applied via the power supply but the REMOTE module opera-
tion has stopped.
• Each module has an internal automatic cut-out fuse to protect against
power surges. To reset, remove power from the module for one second and
then reconnect.
No video image is received at the REMOTE module.
• Check that the power/activity indicators are lit on the LOCAL and REMOTE
modules - if they are not, then there is a power problem. The LOCAL
module gains its power either from the computer’s keyboard socket or by
using an optional power supply.
The on-screen mouse pointer does not respond to mouse movements
• The mouse connection may have been interrupted. Either, reboot the
system and re-power the REMOTE module power supply, or try using the
mouse restoration command. Please refer to the ‘Hot plugging and mouse
restoration’ section in the ‘Special Configuration’ chapter.
When keys are pressed or the mouse is moved, check that the indicators
flicker – if they do not respond then there could be a twisted pair link
problem or a problem with one of the modules.
Sound from the microphone cannot be heard or is very quiet
• Check the setting of LOCAL switch 3 - if a microphone is connected at the
REMOTE module, the switch should be set OFF.
• Check that the Category 5 (or higher) cable is wired correctly as per the
diagram in the ‘Skew adjustment’ section in the ‘Special Configuration’
chapter.
Sound input from the stereo line input is distorted (‘tinny’ sounding) and
only one channel is working
• Check the setting of LOCAL switch 3 - if a stereo line input is connected at
the REMOTE module, the switch should be set ON.
• If possible, try using an alternative twisted pair connection between the
modules.
• If the sharpness control is set too high, the monitor may not be able to
display a picture. Try reinstating the factory default sharpness settings.
Please refer to the ‘Image controls - sharpness and brightness’ section in the
‘Special Configuration’ chapter.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then please refer to the customer support information
supplied on the front cover.
• Temporarily disconnect the video link to the LOCAL module, connect a
monitor directly to the computer video port and check for a correct video
image output.
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Other products in the Wizard range
The following related Wizard items are available:
• Wizard Extender ACU5013A
Safety information
• For use in dry, oil free indoor environments only.
• Do not use to link between buildings.
• Ensure that the twisted pair interconnect cable is installed in compliance
with all applicable wiring regulations.
Allows one system to be controlled from two locations or permits a second
video channel to be sent to a remote location. Used in conjunction with two
receiver/remote modules ACU5111A.
• Do not connect the CATx link interface (RJ45 style connector) to any other
equipment, particularly network or telecommunications equipment.
• Rack mount chassis ACU5000A
• Warning – the power adapter contains live parts.
This 19” chassis allows multiple Wizard modules to be neatly arranged
within a standard cabinet. Securing plates and screws are supplied separately
for each Wizard module for use with the rack mount chassis.
• No user serviceable parts are contained within the power adapter - do not
dismantle.
• Power distribution module PS5000
• Plug the power adapter into a socket outlet close to the Wizard unit that it is
powering.
Provides power for up to four Wizard modules to reduce mains power
socket requirements.
• Replace the power adapter with a manufacturer approved type only.
• Rack mount securing plates
• Do not use the power adapter if the power adapter case becomes damaged,
cracked or broken or if you suspect that it is not operating properly.
• single slot blanking plate ACU5003
• quad slot blanking plate ACU5004
• If you use a power extension cord with the extenders, make sure the total
ampere rating of the devices plugged into the extension cord do not exceed
the cord’s ampere rating. Also, make sure that the total ampere rating of all
the devices plugged into the wall outlet does not exceed the wall outlet’s
ampere rating.
• Do not attempt to service the Wizard modules yourself.
• The Wizard modules and power supplies can get warm in operation – do
not situate them in an enclosed space without any ventilation.
• The Wizard modules do not provide ground isolation and should not be
used for any applications that require ground isolation or galvanic isolation.
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Radio Frequency Energy
A Category 5 (or better) twisted pair cable must be used to connect the Wizard
extender modules in order to maintain compliance with radio frequency
energy emission regulations and ensure a suitably high level of immunity to
electromagnetic disturbances.
All other interface cables used with this equipment must be shielded in order
to maintain compliance with radio frequency energy emission regulations and
ensure a suitably high level of immunity to electromagnetic disturbances.
FCC Compliance Statement (United States)
European EMC directive 89/336/EEC
This equipment generates, uses and can radiate radio frequency energy
and if not installed and used properly, that is, in strict accordance with the
manufacturer’s instructions, may cause interference to radio communication.
It has been tested and found to comply with the limits for a class A computing
device in accordance with the specifications in Subpart B of part 15 of FCC rules,
which are designed to provide reasonable protection against such interference
when the equipment is operated in a commercial environment. Operation of this
equipment in a residential area may cause interference, in which case the user at
his own expense will be required to take whatever measures may be necessary
to correct the interference. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with
the limits for a class A computing device in accordance with
the specifications in the European standard EN55022. These
limits are designed to provide reasonable protection against
harmful interference. This equipment generates, uses and can
radiate radio frequency energy and if not installed and used in accordance with
the instructions may cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment on
and off, the user is encouraged to correct the interference with one or more
of the following measures: (a) Reorient or relocate the receiving antenna. (b)
Increase the separation between the equipment and the receiver. (c) Connect
the equipment to an outlet on a circuit different from that to which the receiver
is connected. (d) Consult the supplier or an experienced radio/TV technician for
help.
Canadian Department of Communications RFI statement
This equipment does not exceed the class A limits for radio noise emissions from
digital apparatus set out in the radio interference regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de la classe A prescrites dans
le règlement sur le brouillage radioélectriques publié par le ministère des
Communications du Canada.
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Certification notice for equipment used in
Canada
The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications-network protective, operation, and safety requirements.
The Department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of
connection. In some cases, the company’s inside wiring associated with a
single-line individual service may be extended by means of a certified connector
assembly (extension cord). The customer should be aware that compliance with
the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility—in this case, your supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
The LOAD NUMBER (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used
by the device, to prevent overloading. The termination on a loop may consist of
any combination of devices, subject only to the requirement that the total of the
load numbers of all the devices does not exceed 100.
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Normas Oficiales Mexicanas (NOM) electrical
safety statement
Instrucciones de seguridad
1 Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
15 En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
2 Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
16 El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
3 Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
4 Todas las instrucciones de operación y uso deben ser seguidas.
18 Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
5 El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6 El aparato eléctrico debe ser usado únicamente con carritos o pedestales
que sean recomendados por el fabricante.
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
7 El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
E: El aparato ha sido tirado o su cubierta ha sido dañada.
8 Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá
ser referido a personal de servicio calificado.
9 El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe
colocar en libreros o gabinetes que impidan el flujo de aire por los orificios
de ventilación.
10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo
del tipo descrito en el instructivo de operación, o como se indique en el
aparato.
12 Precaución debe ser tomada de tal manera que la tierra fisica y la
polarización del equipo no sea eliminada.
13 Los cables de la fuente de poder deben ser guiados de tal manera que
no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14 El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
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BlackBox subsidiary contact details
Country
Web Site/Email
Phone
Fax
United States
724-746-5500
724-746-0746
United Kingdom
+44 118 965 6000
+43 1 256 98 56 503
+32 2 725 85 50
+44 118 965 6001
+43 1 256 98 56 100
+32 2 725 92 12
Austria
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Denmark
Finland
+45 56 63 30 10
+358 201 888 800
+33 1 45 606 717
+49 811 5541 110
+353 1 662 2466
+39 02 27 404 700
+31 30 241 7799
+47 55 300 710
+34 916590732
+46 8 44 55 890
+41 55 451 70 71
+45 56 65 08 05
+358 201 888 808
+33 1 45 606 747
+49 811 5541 499
+353 1 662 2477
+39 02 27 400 219
+31 30 241 4746
+47 55 300 701
+34 916239784
+46 8 38 04 30
www.blackbox.fi
tuki@blackbox.fi
France
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Norway
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+41 55 451 70 75
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© 2006 Black Box Corporation
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Black Box Corporation,
1000 Park Drive,
Lawrence,
PA 15055-1018,
United States of America
Tel: +1-724-746-5500
Fax: +1-724-746-0746
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1000 Park Drive
•
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•
724-746-5500
•
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