V A C U U M
U S E R ’ S G U I D E
50C9 SERIES
3
4
5
Safety Instructions
Product View
Assembly
6-9 Operation
10-15 Maintenance and Care
16-17 Troubleshooting
18 Consumer Services
19 Replacement Parts
20 Warranty
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IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic
precautions should be observed, including
the following:
■ ꢀTurn off all controls before plugging or unplugging
vacuum cleaner.
■ ꢀUse extra care when cleaning stairs.
■ Unplug before attaching the TurboBrush.
■ Do not pick up flammable materials (lighter fluid,
gasoline, kerosene, etc.) or use in the presence of
explosive liquids or vapors.
REaD all InStRUCtIonS
bEfoRE USInG yoUR
UpRIGht VaCUUM.
■ Do not pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
Always connect to a polarized outlet (one slot is wider
than the other). Unplug from outlet when not in use and
before conducting maintenance.
■ Do not use vacuum cleaner in an enclosed space
filled with vapors given off by oil base paint, paint
thinner, some moth proofing substances, flammable
dust, or other explosive or toxic vapors.
■ ꢀDo not pick up hard or sharp objects such as
WaRnInG:to reduce
glass, nails, screws, coins, etc.
the risk of fire, electric shock,
■ Do not pick up anything that is burning or smoking,
or injury:
such as cigarettes, matches, or hot ashes.
■ Do not modify the polarized plug to fit a
non-polarized outlet or extension cord.
■ Do not use without filters in place.
■ Use only on dry, indoor surfaces.
■ Keep appliance on a level surface.
■ Do not carry the vacuum cleaner while it is running.
■ Do not leave vacuum cleaner unattended when it
is plugged in.
■ Unplug from outlet when not in use and
before servicing.
■ Brush may unexpectedly restart. Unplug from
outlet when cleaning or servicing.
■ Do not use outdoors or on wet surfaces.
■ Do not allow children to operate vacuum
SaVE thESE
InStRUCtIonS foR
fUtURE USE
cleaner or use as a toy.
■ Close attention is necessary when used by or
near children.
■ Do not use for any purpose other than described in
this User’s Guide.
■ Use only manufacturer’s recommended
attachments.
thIS applIanCE haS
a polaRIZED plUG.
■ Do not use with damaged cord or plug.
■ ꢀIf appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped
into water, have it repaired at an authorized
service center.
■ Do not pull or carry by cord, use cord as a handle,
close a door on cord, or pull cord around sharp
edges or corners. Do not run appliance over cord.
Keep cord away from heated surfaces.
To reduce the risk of electric shock, this appliance has a
polarized plug (one blade is wider than the other). This plug
will fit in a polarized outlet only one way. If the plug does
not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician to install a proper outlet.
Do not change the plug in any way.
■ Do not unplug by pulling on cord. To unplug, grasp
the plug, not the cord.
This model is for household use only.
■ ꢀDo not handle vacuum cleaner or plug with
wet hands.
■ ꢀDo not put any object into openings. Do not use with
any opening blocked; keep openings free of dust,
lint, hair, and anything that may reduce air flow.
■ Keep hair, loose clothing, fingers, and all parts of
body away from openings and moving parts.
3
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Product view
Power Switch
Upper Handle
Hose
TurboBrush®
Release Button
Carrying Handle
Brush Switch
Filter Door Latch
HEPA Filter
Cartridge (inside)
Quick Release™
Cord Wraps
Screen
Power Cord
Crevice Tool
Dirt Container
Headlight
Filter Tray (foam
filter inside)
Hose
Wand
Height
Adjustment
Dial
Wand Base
Diverter
Hose Collar
Brush Window
Furniture Protection
Guard
Telescoping
Extension
Wand
Brush
Upholstery Brush
Handle Release
Pedal
Foot Hose
Lower Hose Clip
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CaUtIon:
Assembly
tool required: phillips screwdriver
1. Slide upper handle onto lower handle. Insert
one screw into hole marked with an arrow
and tighten until snug.
Do not plug in your
vacuum cleaner until
you are familiar with
all instructions and
operating procedures.
2. Attach hose by lining up the tabs on the
collar with the corresponding notches on
the back of the vacuum as shown. Turn
clockwise to lock the hose into place.
2
1
3. Wrap the hose by routing it down and into
the lower hose clip then up and over the top
of the handle. Insert the hose wand fully into
the hose base.
note: It is important that the hose is fully
inserted into the base for the suction air to
be directed properly to the foot during floor
vacuuming.
4
3
4. Store TurboBrush on the front of the handle
by aligning the slot at the bottom with the
tab and snapping into place.
5. Place crevice tool inside telescoping extension
wand. Store tools on vacuum as shown.
5
5
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Operation
Transporting your cleaner
Use the handle on the front to carry the cleaner
or place the cleaner in the upright position and
tip back to roll on the rear wheels.
Releasing the power cord
the upper and lower cord wraps rotate to allow
for quick and easy removal of the power cord.
Fingertip power switch
the power button is located at the top of the
vacuum handle.
to turn cleaner on, press
to turn cleaner off, press
button once.
button again.
note: the rotating brush will not turn on
unless the unit is in the reclined position
and the brush switch is on.
Handle positions
Use your foot to pull the handle release pedal
back to recline the vacuum cleaner.
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Operation
Height adjustment
there are seven height settings available for
various floor surfaces. turn the dial on the foot of
the cleaner to the desired setting.
lowest setting – for bare floors.
Medium settings – for short and medium pile
carpets.
attEntIon:
Some berber carpets have a
tendency to fuzz with wear.
Repeated strokes in the same
area may aggravate this
condition. Consider setting your
cleaner on a higher than normal
setting for this type of carpet.
high setting – for plush carpet.
note: for optimal cleaning performance,
adjust to the lowest practical setting. If
your cleaner is difficult to push, adjust to
the next higher setting.
If the dial is difficult to turn, tilt the cleaner
back slightly to take the weight off the foot while
turning.
Fingertip brush switch
the rotating brush is turned on or off using the
switch at the side of the top of the handle. the
brush will start rotating when the unit is reclined.
the brush should be on for most carpeted floors.
you may want to turn the brush off for bare floor
cleaning or other delicate surfaces.
to turn the brush on, press
to turn the brush off, press
button once.
button again.
Brush auto shut-off feature
When your cleaner is in the upright position, the
brush will not rotate. the brush will rotate only
when the cleaner is in the reclined position and
the brush switch is on.
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attEntIon:
Operation
always place the vacuum
cleaner on the floor in its fully
upright position when using
tools. placing the vacuum in
this position automatically
stops the rotating brush.
Using the tools
1
Make sure the cleaner is in the upright
position.
2. Remove the hose wand from the wand
base. This automatically diverts the
suction to the hose. Unwind the hose from
the cleaner.
2
note: to help prevent the machine from
tipping, the hose should remain in the
bottom hose clip.
3. Use the hose and wand alone or attach
any of the tools to the end of the hose
wand.
TurboBrush
Use rotating brush action for small areas such
as stairs and upholstery.
note: press gently when using the
turbobrush to gain maximum cleaning.
too much pressure could cause the brush
to stop rotating.
Upholstery tool
Use shorter stiff bristles when agitation is needed to
remove debris.
Crevice tool
Use in tight narrow spaces
Telescoping extension wand
Use with desired attachment for a longer reach. to
extend the wand, twist the collar to “Unlock” and
push away from you. twist the collar to “lock”
to lock into place. to retract, twist to unlock, pull
toward you and twist to relock.
CaUtIon:
to avoid personal injury
and to prevent the cleaner
from falling when cleaning
stairs, always place it at
the bottom of the stairs.
all items may not be included with your model.
other tools are available; to order, please refer to
page 18-19.
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CaUtIon:
Make sure vacuum cleaner
has been switched off and
unplugged before removing
dirt container.
Operation
Emptying the dirt container
Empty the dirt container as soon as the dirt
reaches the “full” line on the side of the container.
1. Press the release button on top of the
carrying handle to remove the dirt container.
1
2. Choose an emptying method.
Method #1 – hold the dirt container over
trash can and push the emptying button to
open the bottom (2a). Close the bottom after
the dirt empties.
2a
Method #2 – place a plastic bag over the bottom
of the dirt container. Push the emptying button
through the plastic to open the bottom (2b).After
the dust settles, close the bottom and remove
the bag to discard.
2b
3. Replace dirt container on cleaner by aligning
the bottom and pushing back until it snaps
into place.
3
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Maintenance and care
Cleaning the dirt container
additional steps can be taken to clean the dirt
container as necessary.
WaRnInG:
to reduce the risk of
electric shock, turn power
switch off and disconnect
polarized plug from electri-
cal outlet before perform-
ing maintenance or
1. Ensure the dirt container has been emptied.
2. Remove the lower portion by pressing the
front and back latches on the upper portion
as shown.
troubleshooting checks.
2
3. Clean the screen with a cloth or soft brush
to remove dust or debris.
4. If desired, the lower dirt container may be
washed in warm water. Make sure it is
completely dry before reassembling.
3
5. To reassemble, hold the carry handle and
place the upper portion into the lower
5
portion, lining up the front and back latches.
Push down until both latches click into place.
Make sure the dirt container is securely
assembled before replacing it on machine.
Cleaning the foam filter
the foam filter should be checked monthly and
washed as needed to maintain performance.
More or less frequent cleaning may be required
based on individual vacuuming habits and types
of debris picked up .
1. The foam filter is located in the tray
labeled "Filter" underneath the dirt
container. Pull the tray out to access
the filter.
WaRnInG:
Do not operate the cleaner with a
damp or wet filter or without all
the filters in place.
1
2. Remove foam filter from tray and hold under
running water to wash. Mild detergent
may also be used if desired. Wring excess
water from filter. air dry thoroughly before
replacing.
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Maintenance and care
Replacing the hEpa media filter cartridge
the hEpa media filter cartridge should be
replaced every six months or if suction
is declining. More or less frequent
replacing may be required based on
individual vacuuming habits and types of
debris picked up.
1. To remove the HEPA media filter
cartridge, push down on the filter door
latch and pull door away from the
cleaner.
1
2. Lift the tab at the top of the HEPA media
filter cartridge and pull cartridge away
from the cleaner.
2
3. Replace the used HEPA media filter
cartridge with a new one.
note: to avoid damaging the hEpa
media filter cartridge and reducing
its filtration capabilities, be careful
not to touch the filter material. the
hEpa media filter cartridge is not
washable.
4. To ensure a tight seal, the filter cartridge
must latch fully in place. To install, push
firmly near the top with the palm of your
hand while holding the vacuum with
your other hand.
4
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Maintenance and care
WaRnInG:
to reduce the risk of
Clearing clogs
electric shock, turn power
switch off and discon-
nect polarized plug from
electrical outlet before
performing maintenance or
troubleshooting checks.
low suction or poor pickup may be due to
a clog in the vacuum cleaner. If you notice
a change in the sound of the motor or a
reduction in the spinning action in the dirt
container, check for a clog.
If there is no suction or if suction is reduced
at the hose, follow these steps to check for
and clear the clog:
5
1. Unplug cleaner from electrical outlet.
2. Check the foam filter and clean as
necessary (see cleaning your foam filter
on page 10).
3. Check the HEPA media filter and replace
if necessary (see replacing the HEPA
media filter cartridge on page 11).
6
4. Check to see if dirt container is full.
Empty if needed.
5. Remove lower portion of dirt container.
Clean the screen and check center
tubes for dirt accumulation.
6. While dirt container is removed, check
7
dirt inlet for clogs.
7. Remove the hose from the cleaner by
twisting the collar counterclockwise.
8a
Straighten the hose and check for a clog.
8. Check diverter area at back of machine
for diverter position and clogs. When the
hose wand is removed from the base,
the diverter should be up (8a). If a clog is
visible near the diverter, the plastic cover
may be removed to clear the clog by
removing the 7 screws as shown (8b).
8b
note: When removing and reinstalling the
plastic cover, make sure the rope gasket
remains fully in its track.
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Maintenance and care
Clearing clogs continued
1
If suction is normal at the hose, follow these steps
to check for and clear the clog for floor cleaning:
1. Check diverter area at back of machine for
diverter position and clogs. When the hose
wand is inserted in the base, the diverter
should be down. If a clog is visible near the
diverter, the plastic cover may be removed to
clear the clog by removing the 7 screws as
shown in illustration on page 12.
2a
2. Check the foot hose for clogs (2a). If you are
not able to tell from the outside if a clog is
present, remove the bottom 4 screws from
the diverter cover to loosen and straighten
the foot hose (2b).
2b
Remove any clogs found and fully
reassemble the cleaner before attempting to
check suction again or using the cleaner.
Thermal motor protection
an internal thermal protector has been designed
into your cleaner to protect it from overheating.
When the thermal protector activates, the main
vacuum motor will stop operating. If this happens,
proceed as follows.
1. Turn the cleaner OFF and unplug from
electrical outlet.
2. Check the cleaner for the source of over-
heating problem (i.e. full dirt cup, dirty filters
or clog).
3. Fix the problem by following the steps in the
maintenance section of the user guide.
4. When the motor cools for approximately 30
minutes, the thermal protector automati-
cally resets and cleaning may continue. If
the cleaner will not turn on or the thermal
protector continues to activate, your cleaner
may need servicing. Call BISSELL Consumer
Services or visit the website.
note: the thermal protector controls the
main vacuum motor only, not the brush
motor. If the thermal protector activates,
the brush will continue to operate normally;
however, there will be no suction.
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Maintenance and care
Brush reset
If something becomes lodged in the foot and the
brush shuts off, turn the cleaner off and unplug
from the outlet. Remove the obstruction. the
brush will automatically reset when the cleaner
is plugged in and turned back on.
CaUtIon:
to reduce the risk of injury
from moving parts, turn off
the vacuum cleaner and
disconnect power plug from
electrical outlet.
Brush maintenance
the rotating brush should be checked regularly
for accumulating debris that might reduce the
cleaning performance of your vacuum.
1. Unplug cleaner from electrical outlet.
2. Recline the handle and turn your cleaner
3
over so the bottom side is up.
3. Carefully cut away any visible hair, fibers
or debris from the brush roll.
Do not attempt to disassemble the vacuum foot
or to remove the brush roll. If you feel it needs to
be checked or replaced, call bISSEll Consumer
Services or visit the website to locate an
authorized service center.
Belt maintenance
the brush belt is designed to last the useful life
of the cleaner when used according to all
instructions in the user guide under normal
household conditions. If you feel that it needs to
be checked or replaced, call bISSEll Consumer
Services or visit the website to locate an authorized
service center. Do not attempt to disassemble the
vacuum foot or to change the belt.
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Maintenance and care
Changing the light bulb
2
1. Unplug cleaner from electrical outlet.
2. Recline handle for easier access to light bulb
and remove screw to lift off lens.
3. Remove the bulb by grasping bulb and pull-
ing straight out of the socket. Install the new
bulb by pushing gently into the socket until
the bulb snaps into place.
3
TurboBrush maintenance
the turbobrush should be checked regularly for
clogs or debris wrapping around the brush.
1. Remove tool from hose or front of vacuum.
2
2. Twist collar so opening is at the top and lift
top cover to remove.
3. Remove the brush from the belt and clean
debris.
4. Replace the brush inside the belt and place
4
ends into slots on sides as shown.
5. Reposition top cover making sure to line up
inside tab at the front with the opening on
the cover. Twist collar until opening is at the
bottom to lock into place.
5
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Troubleshooting
WaRnInG:
to reduce the risk of
electric shock, turn
power off and discon-
nect polarized plug from
electrical outlet before
performing maintenance
or troubleshooting.
Vacuum cleaner won’t turn on
possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Blown fuse/tripped breaker
3. Thermal protector activated
2. Check/replace fuse or reset breaker
3. Allow cleaner to cool for 30 minutes, see
pg. 13
4. Handle not fully attached
4. Remove handle and reinstall
brush not rotating
possible causes
Remedies
1. Brush switch turned to “Off”
1. Make sure brush switch is in “On” position
2. Vacuum is in upright position
3. Brush is jammed
2. Recline vacuum to operate brush
3. Remove obstruction or debris (pg. 14),
unplug cleaner to reset brush (pg. 14)
4. Brush needs to be reset
5. Handle not fully attached
4. Unplug cleaner to reset brush (pg. 14)
5. Remove handle and reinstall
Vacuum cleaner won’t pick up or low suction
possible causes
Remedies
1. Incorrect height setting
1. Turn dial to lower setting
2. Hose wand not properly positioned
2. Make sure hose wand is fully seated in
base and diverter is in down position
3. Dirt container not installed properly
3. Check assembly of upper and lower portions,
correctly position and snap into place
4. Dirt container full
5. Clog in cleaner
4. Empty dirt container
5. Follow instructions on pg. 12-13 for
clearing clogs
6. Filters are dirty
7. Hose not properly attached
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6. Check and clean foam filter, check and
replace HEPA media filter cartridge if needed
7. Make sure hose collar is twisted to
lock position
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Troubleshooting
Vacuum cleaner is difficult to push
possible causes
Remedies
1. Incorrect height setting
1. Turn dial to higher setting
Visible dust escaping from cleaner
possible causes
Remedies
1. Filter tray missing or not installed properly
1. Check filter tray to make sure it is
fully inserted
2. Foam filter missing or not installed properly
2. Check foam filter for correct installation
3. HEPA media filter cartridge missing or not
3. Check HEPA media filter cartridge for
installed properly
correct installation
4. Dirt container not installed properly
5. Dirt container not assembled properly
6. Hose not installed properly
4. Make sure dirt container is correctly
positioned and snapped into place
5. Check screen, upper and lower portions of
the dirt container for proper assembly
6. Make sure hose wand is fully seated in
base, make sure foot hose is properly
attached to diverter area
7. Hole or crack in hose
7. Check hose for holes or cracks and replace
if needed
other maintenance or service not included in the manual should be performed by an
authorized service representative.
thank you for selecting a bISSEll product.
please do not return this product to the store.
for any questions or concerns, bISSEll is happy to be of service.
Contact us directly at 1-800-237-7691.
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BISSELL Consumer Services
For information about repairs or replacement parts, or questions about your warranty, call:
bISSEll Consumer Services
1-800-237-7691
Monday - Friday
Saturday
Or write:
8 a.m. — 10 p.m. EST
9 a.m. — 8 p.m. EST
BISSELL HOMECARE, INC
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
notE: please keep your original sales receipt. It provides proof of date of purchase in the event
of a warranty claim. See Warranty on page 20 for details.
please register your new bISSEll product at
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Replacement parts - BISSELL Heavy Duty Vacuum
you may purchase parts from your retailer, by calling bISSEll Consumer Services or by
visiting our website. below is a list of common replacement parts*. While not all of these
parts may have come with your specific model, they are available for purchase if desired.
please note, all attachments may not store on board your vacuum.
Item
1
part no.
28C2
part name
HEPA Filter Cartridge
2
3
4
5
6
7
8
9
10
11
12
13
14
15
203-1374
203-1362
203-1372
203-1381
203-1367
203-1364
203-1373
203-1365
203-1363
203-1366
203-1382
203-1359
203-1377
203-1434
Foam Filter
TurboBrush
®
TurboBrush with Microban
Wide TurboBrush
Pet Wide TurboBrush
Telescoping Wand
Metal Telescoping Wand
Combination Brush
Crevice Tool
Flexible Crevice Tool
Contour Tool
Hose
Light Bulb
Upholstery Tool
*not all parts are included with every model. other tools may be available.
Contact bISSEll Consumer Services or visit our website for more detail.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
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Warranty - BISSELL Heavy Duty Vacuum
This warranty gives you specific legal rights, and you may also have other rights which may vary from state to
state. If you need additional instruction regarding this warranty or have questions regarding what it may cover,
please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.
limited five year Warranty
Subject to the *EXCEptIonS anD EXClUSIonS identified below, upon receipt of the product BISSELL
Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option,
free of charge from the date of purchase by the original purchaser, for five years any defective or
malfunctioning part.
See information below on "If your BISSELL product should require service".
This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply
to fans or routine maintenance components such as filters, or brushes. Damage or malfunction caused by negligence,
abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is
not covered.
If your bISSEll product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty,
contact BISSELL Consumer Services.
Website or E-mail:
Use the “Customer Service” tab.
or Call:
BISSELL Consumer Services
1-800-237-7691
Monday - Friday 8 a.m. - 10 p.m. ET
Saturday 9 a.m. - 8 p.m. ET
or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
bISSEll hoMECaRE, InC. IS not lIablE foR InCIDEntal oR ConSEQUEntIal DaMaGES of any natURE
aSSoCIatED WIth thE USE of thIS pRoDUCt. bISSEll’S lIabIlIty WIll not EXCEED thE pURChaSE pRICE
of thE pRoDUCt.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
*EXCEptIonS anD EXClUSIonS fRoM thE tERMS of thE lIMItED WaRRanty
thIS WaRRanty IS EXClUSIVE anD In lIEU of any othER WaRRantIES
EIthER oRal oR WRIttEn. any IMplIED WaRRantIES WhICh May aRISE by
opERatIon of laW, InClUDInG thE IMplIED WaRRantIES of MERChantabIlIty
anD fItnESS foR a paRtICUlaR pURpoSE, aRE lIMItED to thE fIVE yEaR
DURatIon fRoM thE DatE of pURChaSE aS DESCRIbED aboVE.
Some states do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you.
©2009 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 110-4073
Rev 2/09
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