USER'S GUIDE
37N1 SERIES 220-240V
2
3
Thank You
Safety Instructions
Product View
4
5
Assembly
6-7
Operations
8-12
13
Maintenance and Care
Troubleshooting
Replacement Parts
14
15
16
Warranty
Consumer Services
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IMpoRTanT SafETy InSTRuCTIonS
When using an electrical appliance,
basic precautions should be observed,
including the following:
■ Young children should be supervised to ensure
that they do not play with the appliance.
■Remove plug from electrical outlet before
cleaning or maintaining the appliance.
■ If the supply cord is damaged, it must be
replaced by the manufacturer or its service
agent in order to avoid a hazard.
■ Do not pick up toxic material (chlorine
bleach, ammonia, drain cleaner, petrol, etc.).
■ Do not allow to be used as a toy.
■ Do not use for any purpose other than
described in this user’s Guide.
■ use only manufacturer’s recommended
attachments.
■ Do not use with any opening blocked; keep
free of dust, lint, hair, and anything that
may reduce air flow.
■ Keep appliance on a level surface.
■ Turn off all controls before unplugging.
■ Be extra careful when cleaning stairs.
■ This appliance is provided with double
insulation. use only identical replacement
parts.
REaD aLL
InSTRuCTIonS
BEfoRE uSIng youR
upRIghT VaCuuM.
WaRnIng: To
reduce the risk of fire,
electric shock, or injury:
■ Do not use outdoors or on wet surfaces.
■ Do not leave machine when it is plugged in.
■ Do not use with damaged cord or plug.
■ If appliance is not working as it should, has
been dropped, damaged, left outdoors, or
dropped into water, return it to a service agent.
■ Do not pull or carry by cord, use cord as a
handle, close door on cord, pull cord around
sharp corners or edges, run appliance over
cord, or expose cord to heated surfaces.
■ Do not unplug by pulling on cord. unplug
by grasping plug.
■ Do not handle plug or appliance with wet hands.
■ Do not expose hair, loose clothing, fingers
or body parts to openings or moving parts.
■ Do not use without the dirt container and
filters in place.
■ Pay close attention when working around
children.
■ Do not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
■ Do not pick up hot or burning objects such
SAVE THESE
as cigarettes, matches, or hot ashes.
■ Do not pick up flammable or combustible
materials (lighter fluid, petrol, kerosene, etc.) or
use in the presence of explosive liquids or vapour.
■ Do not use appliance in an enclosed space filled
with vapours given off by oil base paint, paint
thinner, some moth proofing substances,
flammable dust, or other explosive or toxic
vapours.
INSTRUCTIONS
FOR FUTURE USE
This model is for household use only.
IMPORTANT
FOR OPERATION ON A 220-240 VOLT
A.C. 50/60 Hz POWER SUPPLY ONLY.
■ Not intended for use by persons (including
children) with reduced physical, sensory or
mental capabilities, or lack of experience
and knowledge, unless they have been
given supervision or instruction concerning
use of the appliance by a person
If your appliance is fitted with a
nonrewireable BS 1363 plug it must not be
used unless a 13 amp (ASTA approved to BS
1362) fuse is fitted in the carrier contained
in the plug. (Spares may be obtained from
your BISSELL supplier). If for any reason the
plug is cut off, it must be disposed of, as it is
an electric shock hazard should it be inserted
into a mains socket.
responsible for their safety
3
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product view
Handle
Power Switch
Cyclone
Carry Handle
Upper Tank
Cord Hook
Hose Holder
Stretch Hose
Power Cord
Easy Empty
Dirt Container
Quick Release
Cord Wrap
HEPA Media
Filter* & Foam
Motor Filter
Lock ‘n Seal™
Lever
Crevice Tool
Foot Window
Dusting/
Upholstery
Tool
Hose Wand
Base
Pet Hair Lifter
Foot Hose
Detent Lever
CAUTION:
Do not plug in your vacuum
cleaner until you are familiar with
all instructions and operating
procedures.
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency Particulate
Air (HEPA) filter specification (EN 1822-1:2009).
4
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assembly
The only tool you’ll need to assemble
your vacuum is a screwdriver.
2
4
Attach handle to vacuum
1. Locate the vacuum handle and remove
the screw packet taped to the handle.
2. Stand the vacuum upright and from the
rear of the unit, slide the base of the
handle firmly into the grooves at the top
of the vacuum body.
3. Ensure the handle fits firmly to the vacu-
um body. If there are any gaps, continue
to push firmly until the handle is secure.
4. Insert the provided screw into the exist-
ing hole, attaching the handle to the
body of the vacuum. Tighten securely
with a screwdriver.
Attach vacuum hose and tools
1. Slide the end of the hose into the hose wand
1
base. Snap the hose into the hose clip.
Note: The vacuum will not operate
effectively unless the hose wand is
firmly attached.
2. Place the crevice tool on the storage clip
on the left side of the tank (when viewing
vacuum from rear.)
3. Place the dusting brush on the storage
clip located on the lower cord wrap.
4. Wrap power cord around cord wraps.
4
2
3
5
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operations
Power Switch
CAUTION:
The power switch is located on the left
side of the vacuum. Push the rocker
switch “ON” (1) to vacuum, and “OFF”
(0) when cleaning is complete.
Before using your vacuum, make sure
that the dirt container is in locked
position and that all filters (inner circular,
outer circular, pre-motor and post-
motor) are in place. Do not operate
your vacuum without these filters.
Handle position
Press the handle release pedal, located
on the lower left side of the vacuum,
with your foot to place your vacuum
into one of three cleaning positions.
1. Upright- For storage and above floor
cleaning with tools.
2. Normal Cleaning- Press handle release
pedal once. Use for most household floor
cleaning tasks.
3. Low Cleaning- With the vacuum in
normal cleaning position, press handle
release pedal again. Use for reaching
under low furniture such as tables, chairs
and beds.
Pet Hair Lifter
Use to pick up pet hair from carpeted
surfaces. Just vacuum like you normally
would. The vacuum will grab pet hair
when you pull back and it will release
hair and suction it up when you push
forward.
Pet Hair Lifter
Transporting cleaner
To move your vacuum from room to
room, put the handle in the upright
position, tilt the vacuum back on its rear
wheels and push forward.
1
2
The vacuum can also be moved by
using the carry handle.
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operations
Special tools
NOTICE:
While vacuuming, certain carpets and low
humidity conditions may generate small
static discharges. The discharges are entirely
harmless and are not associated in any way
with the main power supply.
Your vacuum is not only a powerful
carpet and rug vacuum cleaner, it’s also
a versatile above floor vacuum cleaner
when you select one of the special tools.
1. Raise handle to upright position.
2. Remove hose from hose wand base.
3
3. Attach one of the tools by firmly pushing
it onto the vacuum hose. Be sure the
hose and tool fit together by twisting
tightly.
Dusting Brush: Use on furniture or
upholstery.
Crevice Tool: Use in tight, narrow spaces.
Power cord
When you are done using your vacuum,
return it to the upright position and
store the power cord.
1. To use your vacuum, remove the cord and
plug it into an electrical outlet. For your
convenience, there is a quick release cord
wrap for easy cord removal. There is also
a cord clip that is part of the upper handle
where you can attach the cord when vacu-
uming.
1
2. When you are finished cleaning, turn the
vacuum cleaner off.
3. Unplug power cord by grasping the plug
(NOT the cord) and disconnect from outlet.
4. Loop power cord around cord wraps on
back of vacuum cleaner. Be sure to first
return the quick release cord wrap back to
its original position before wrapping cord.
5. Clip molded plug to power cord to secure.
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Maintenance and care
To maximize your cleaning perfor-
mance and extend the life of your
vacuum, it is very important that you
empty your dirt container and check
and clean your filters frequently.
Perform the following maintenance
steps
WARNING:
To reduce the risk of electric shock, turn
power switch OFF and disconnect plug
from electrical outlet before performing
maintenance or troubleshooting checks.
1. Empty the dirt container when the dirt
reaches the “full” line on the dirt con-
tainer, or more frequently, to prevent
overfills. For best performance, empty
after each use.
Tip:
For maximum cleaning
performance, check
and clean or replace
all filters as suggested.
2. Check the foam motor filter and the
HEPA media filter* at least once a
month, clean or replace as needed.
3. The HEPA media filter* should be
replaced if machine performance is
noticeable declining. More or less fre-
quent replacing may be required based
on individual vacuuming habits and
types of debris picked up.
Emptying dirt container
The dirt container should be emptied
before the dirt reaches the “full” line
on the container.
3
1. Unplug the vacuum from electrical out-
let.
2. Slide the Lock ‘n Seal lever to the
“unlock” position.
3. Grasp handle and pull the dirt container
straight out to remove from the vacuum.
4. Empty dirt into garbage container.
NOTE: Emptying the dirt container
after every use will help prevent
over filling and ensure that the
vacuum is ready to go the next
time you clean
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency
Particulate Air (HEPA) filter specification (EN 1822-1:2009).
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Maintenance and care
Cleaning the foam motor and HEPA media filter*
1. Unplug the vacuum from electrical outlet.
2. The foam motor filter protects the motor
WARNING:
Do not operate cleaner with
damp or wet filters or without
all filters in place.
from dirt particles. It is located in the
slide out tray underneath the dirt con-
tainer. If the filter becomes dirty, pull out
the tray, lift out the foam filter pad and
clean it.
NOTE: The foam motor filter may
be hand washed in cold water
with mild detergent. Rinse well
and air dry thoroughly before
replacing.
NOTICE:
This product is intended for household
use only and not for commercial or
industrial use. Vacuuming of dust
from products like plaster, concrete
or ashes will damage the motor and
void the warranty.
3. The HEPA media filter* is a H13 filter,
which assists in the filtration process to
return clean air to the room. It is located
beneath the pre-motor filter in the slide
out tray housed underneath the dirt
container. If the filter becomes dirty,
remove the tray, remove and replace
the HEPA media filter*.
NOTE: The HEPA media filter* is
white pleated filter. This filter
is NOT washable and must be
replaced when it becomes dirty
Thermal Protector
An internal thermal protector has
been designed into your vacuum
toprotect it from overheating. When
the thermal protector activates, the
vacuum motor will stop operating. If
this happens:
Foam-motor
Filter
2
Filter (under
foam motor
filter)
1. Turn the vacuum OFF and unplug from
electrical outlet.
2. Empty the dirt container, check filters
and air passages for dirt accumulation.
3. The thermal protector automatically
resets after approximately one hour. If
the thermal protector does not reset, call
BISSELL Consumer Services.
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency
Particulate Air (HEPA) filter specification (EN 1822-1:2009).
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Maintenance and care
Check rotating floor brush and drive belt
You should check your vacuum cleaner’s
rotating floor brush and drive belt regu-
larly for wear or damage. You should
also clean the brush and brush ends of
strings, hair and carpet fibers. This type
of debris can wrap around the brush
and hamper its ability to effectively
clean your carpet. Also remove any
debris that has accumulated under the
brush cover.
WARNING:
To reduce the risk of injury
from moving parts, turn the
power switch OFF and
disconnect plug from electrical
outlet.
1. Unplug the vacuum from electrical outlet.
2
2. Place handle in low position and turn
vacuum cleaner over so bottom side is
facing up.
3. Remove the five screws in the brush cover
as shown. Lift off the brush cover.
4. Grasp rotating floor brush at both ends and
3
lift.
5. Clean strings, hair and other debris from
rotating floor brush, paying particular
attention to brush ends.
6. Clean strings, hair and other debris from
motor pulley and drive belt areas.
7. Check drive belt carefully for wear, cuts,
4
or stressed areas.
8. Check air passageway for obstructions.
Remove debris from this area.
9. When finished cleaning, reposition floor
brush and drive belt. Replace the brush
cover and secure with all five screws.
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Maintenance and care
Replace drive belt
1. Unplug the vacuum from electrical
outlet.
2
2. With rotating floor brush removed from
vacuum cleaner (refer to page 10, steps
1-4 of check rotating floor brush and
drive belt), grasp old drive belt and
remove from motor pulley. Discard the
old drive belt.
Motor
Pulley
3. Place new drive belt over motor pulley
and loop other end over rotating floor
brush in the space between the bristles.
3
4
NOTE: It is important that you use
only genuine BISSELL replacement
belts. Generic belts may not meet
the exact specifications required
to keep your vacuum operating
at its peak performance. The use
of unbranded belts could lead to
early failure of the vacuum and
could void your warranty.
4. Pull the rotating floor brush firmly into
position, stretching the drive belt, and
place ends of rotating floor brush
down into the slots on sides as shown.
Alignment of brush ends in slots may be
necessary to fully insert the brush.
5. Turn rotating floor brush by hand sev-
eral times in the direction of motor pul-
ley. If properly installed, drive belt will
center itself on rotating brush crown.
6. Replace brush cover and all five screws.
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Maintenance and care
Clearing clog
Low suction, poor pickup or no suction
may be due to a clog in the vacuum
cleaner. If you notice a change in the
sound of the vacuum motor, check for
clogs.
CAUTION:
To reduce the risk of
injury from moving parts,
turn off vacuum cleaner
and disconnect power
plug from electrical outlet.
1. Turn power switch off. Unplug cleaner
from electrical outlet.
2. Empty dirt container.
3. Check upper tank for build up or clogs.
4. If you notice a clog in the upper tank,
remove the inner cyclone (see section
“cleaning the upper tank” below).
5. Grasp the hose and separate it from the
hose wand base. Check for a clog in
the base or in the hose itself.
6. Remove the Twist ‘n Snap hose from the
vacuum by turning to the left. Straighten
the hose and unclog with a long, narrow
object such as a broom handle.
7. If the clog persists, follow the instruc-
tions for “checking the rotating floor
brush and drive belt” on page 10 and
inspect the passageway for obstructions.
Cleaning upper tank
2
4
1. Grasp the inner cyclone and twist to the
left until the locking tabs stop the rotation.
Pull down from the upper tank to remove it.
2. Wipe out the inside of the upper tank and
the inner cyclone with a damp cloth moist-
ened with water or a mild cleaning solution.
3. The inner cyclone may be washed using
a mild detergent. Be sure it is complete-
ly dry before reassembling or damage
to your unit may result.
4. Once cleaning is complete, replace the
inner cyclone by sliding it into the upper
housing. Line up the inner cyclone by
ensuring the tabs on the cyclone are posi-
tioned toward the front of the unit. Push the
inner cyclone in and rotate it to the right
until the locking tabs stop the rotation.
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Troubleshooting
WARNING:
To reduce the risk of electric
shock, turn power OFF and dis-
connect plug from electrical
outlet before performing
maintenance or troubleshooting.
Vacuum cleaner won’t turn
Possible causes
Remedies
1. Power cord not plugged in
1. Check electrical plug
2. Damaged power cord
2. Unplug, check for damage, have cord replaced at an
authorized service center if necessary
Vacuum cleaner won't pick up dirt
Possible causes
Remedies
1. Hose not attached to suction opening
1. Grasp quick reach handle and firmly push hose wand
onto the suction opening
2. Crack or hole in hose
2. Check hose and replace if needed
3. Replace drive belt, see page 11
4. Replace brush
3. Broken or worn drive belt
4. Rotating floor brush bristles worn
5. Rotating floor brush jammed
6. Clog in vacuum
5. Remove brush and clean debris from brush ends
6. Follow instructions on page 12 for clearing clogs
7. Empty dirt container
7. Dirt container full
8. Dirt container or upper tank not installed properly
9. Filters are dirty
8. Position correctly and lock in place
9. Check and clean foam motor and HEPA media filters*,
see page 9
Visible dirt escaping from cleaner
Possible causes
Remedies
1. Dirt container full
1. Empty dirt container
2. Filters missing or installed incorrectly
3. Dirt container installed incorrectly
2. Check foam motor and filters for correct installation
3. Pull out and re-insert dirt container correctly
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency
Particulate Air (HEPA) filter specification (EN 1822-1:2009).
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Replacement parts -
Item part no.
part name
1
2
3
4
5
6
203-2166
203-2165
203-2171
203-2172
203-2164
203-1527
Dirt Container
Hose
Foam Motor Filter
HEPA Media Filter*
Crevice Tool
Dusting Brush/Upholstery Tool
1
6
2
3
4
5
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency
Particulate Air (HEPA) filter specification (EN 1822-1:2009).
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Warranty - BISSELL CleanView™ Multi Cyclonic Vacuum
This warranty gives you specific legal rights, and you may also have other rights which may
vary from country to country. If you need additional instruction regarding this warranty or have
questions regarding what it may cover, please contact BISSELL Consumer Services by
telephone, or regular post as described below, or contact your local in country distributor.
Limited One Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL Homecare, Inc.,
will replace (with new or remanufactured components), at BISSELL’s option, free of charge
from the date of purchase by the original purchaser, for one year any defective or
malfunctioning part do to manufacturers defect.
This warranty applies to product used for personal, and not commercial or rental service. This
warranty does not apply to fans or routine maintenance components such as filters, belts, or
brushes. Damage or malfunction caused by negligence, abuse, or use not in accordance with
the User’s Guide is not covered.
For UK inquiries:
For spare parts and accessories:
Monday - Thursday 9 am — 5 pm
Monday - Friday
9 am — 5:30 pm
Friday
9 am — 4 pm
Exserve Ltd.
550, Peterborough
BISSELL Homecare (Overseas) Inc.
Ground Floor
Cambridgeshire, PE2 6WH
Telephone: 01733-362415
226 Berwick Avenue
Slough
Berkshire, SL1 4QT
United Kingdom
Telephone: 0844-888-6644
BISSELL HOMECARE INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT.
BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR
WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.
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BISSELL consumer services
If your BISSELL product should require service:
Call BISSELL Consumer Services at the numbers below and we will give you the location of a
BISSELL Authorized Service Center in your area. For all other countries, contact your local in
country distributor for questions, service, or repair.
If you have questions about your warranty or need replacement parts please contact the
numbers below.
For UK inquiries:
For spare parts and accessories:
Monday - Thursday 9 am — 5 pm
Monday - Friday
9 am — 5:30 pm
Friday
9 am — 4 pm
Exserve Ltd.
550, Peterborough
BISSELL Homecare (Overseas) Inc.
Ground Floor
Cambridgeshire, PE2 6WH
Telephone: 01733-362415
226 Berwick Avenue
Slough
Berkshire, SL1 4QT
United Kingdom
Telephone: 0844-888-6644
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It
provides proof of purchase date in the event of a
warranty claim. See Warranty on page 15 for details.
©2011 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 110-4361
Rev 3/11
Visit our website at:
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