User’s Manual
SRP-350/352plusIIA&C
Thermal Printer
Rev. 1.00
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SRP-350/352plusIIA&C
CAUTION
Violating following instructions can cause slight wound or damage the appliance.
If you observe a strange smoke, odor or noise from
Keep the desiccant out of children’s reach.
the printer, unplug it before taking following
measures.
• If not, they may eat it.
• Switch off the printer and unplug the set from the mains.
• After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG
PRINTER
PROHIBITED
Install the printer on the stable surface.
Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
• If the printer falls down, it can be broken and you can hurt
yourself.
• Call your dealer when you need these services.
• Do not touch the blade of auto cutter.
PRINTER
DISASSEMBLING
PROHIBITED
PROHIBITED
PRINTER
Do not let water or other foreign objects in the
printer.
Do not use the printer when it is out of order. This
can cause a fire or an electrocution.
• If this happened, switch off and unplug the printer before
• Switch off and unplug the printer before calling your dealer.
calling your dealer.
PROHIBITED
PRINTER
TO UNPLUG
PRINTER
DEALER
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■ Warning - U.S.A
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
■ Notice - Canada
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier par
ministre canadien des communications dans les reglements d’interference radio.
■ Caution
Some semiconductor devices are easily damaged by static electricity. You should turn the
printer “OFF”, before you connect or remove the cables on the rear side, in order to guard
the printer against the static electricity. If the printer is damaged by the static electricity, you
should turn the printer “OFF”.
■ Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should not
be disposed with other household wastes at the end of its working life, To
prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate this from other types of wastes and recycle it
responsibly to promote the sustainable reuse of material resources. Household
users should contact either the retailer where they purchased this product, or
their local government office, for details of where and how they can take this item for
environmentally safe recycling. Business users should contact their supplier and check the
terms and conditions of the purchase contract. This product should not be mixed with other
commercial wastes for disposal.
■ Label Material
* Control Label: PC
* Other Labels: PET
- 4 -
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■ Introduction
The SRP-350/352plusII Roll Printer are designed for use with electronic instruments such
as system ECR, POS, banking equipment, computer peripheral equipment, etc.
The main features of the printer are as follows:
1. High speed printing : 59 (1/6” Feed) lines per second.
2. Low noise thermal printing.
3. The data buffer allows the unit to receive print data even during printing.
4. Peripheral units drive circuit enables control of external devices such as cash drawer.
5. Characters can be scaled up to 64 times compared to it’s original size.
6. Bar code printing is possible by using a bar code command.
7. Different print densities can be selected by DIP switches.
Please be sure to read the instruction in this manual carefully before using your new
SRP-350/352plusII.
※ NOTE
The socket-outlet shall be near the equipment and it shall be easy accessible.
※ All specifications are subjected to change without notice.
We at BIXOLON maintain ongoing efforts to enhance and upgrade the functions and
quality of all our products. In following, product specifications and/or user manual content
may be changed without prior notice.
- 5 -
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■ Table of Contents
1. Setting Up the Printer..................................................................................................7
1-3 Connecting the Drawer...........................................................................................10
1-4-1 Serial Interface (RS-232C) .........................................................................11
1-4-2 Parallel & USB2.0 Interface........................................................................11
1-7 Adjustments and Settings.......................................................................................18
1-8 Using the Printer.....................................................................................................18
2. Self test.......................................................................................................................20
5-1 Cleaning Printer......................................................................................................23
- 6 -
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1. Setting Up the Printer
1-1 Unpacking
Your printer box should include these items. If any items are damaged or missing, please
contact your dealer for assistance.
SRP-350/352plusIIC
SRP-350/352plusIIA
Cover Cable
Roll Paper
Manual
AC Adapter
Power Cord
CD
USB A-A CABLE
- 7 -
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1-2 Connecting the Cables
You can connect up the three cables to the printer. They all connect to the connector panel
on the back of the printer, which is shown below:
※ NOTE
Before connecting any of the cables, make sure that both the printer and the host are
turned off.
1-2-1 Serial Interface (RS-232C)
Interface connector
Drawer
kick-out
Power
supply
connector connector
※ When the Dip Switch is “ON” on the Serial Interface Board,
DTR and RTS are connected each other.
PRINTER
SIDE (25P)
HOST
SIDE (25P)
PRINTER
SIDE (25P)
HOST
SIDE (9P)
PRINTER
SIDE (9P)
HOST
SIDE (9P)
Pin No. Signal Name Signal Direction
Function
BODY
Frame GND
TXD
-
Frame Ground
Transmit Data
Receive Data
2
3
Output
Input
RXD
This signal indicates whether the host computer can receive
data. (H/W flow control)
1) MARK(Logic1) : The host can receive a data.
2) SPACE(Logic0) : The host can not receive a data.
3) The printer transmits a data to the host, after confirming
this signal.
4) When XON/XOFF flow control is selected, the printer
does not check this signal.
6
7
DSR
Signal GND
DTR
Input
-
Signal Ground
This signal indicates whether the printer is busy. (H/W flow
control)
1) MARK(Logic1) : The printer is busy.
2) SPACE(Logic0) : The printer is not busy.
3) The host transmits a data to the printer, after confirming
this signal.
20
Output
4) When XON/XOFF flow control is selected, the host does
not check this signal.
Shield
Frame GND
-
Frame Ground
- 8 -
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1-2-2 Parallel Interface (IEEE1284)
Interface connector
Drawer
kick-out
Power
supply
connector connector
Pin No.
1
Source
Host
Compatibility Mode
nStrobe
Data 0 (LSB)
Data 1
Data 2
Data 3
Data 4
Data 5
Data 6
Data 7 (MSB)
nAck
Nibble Mode
Byte Mode
HostClk
Data 0 (LSB)
Data 1
Data 2
Data 3
Data 4
Data 5
Data 6
Data 7 (MSB)
PtrClk
PtrBusy
AckDataReq
Xflag
HostBusy
NC
HostClk
2
3
4
5
6
7
8
9
Host / Printer
Host / Printer
Host / Printer
Host / Printer
Host / Printer
Host / Printer
Host / Printer
Host / Printer
Printer
-
-
-
-
-
-
-
-
10
11
12
13
14
15
16
17
18
19~30
31
32
33
34
35
36
PtrClk
PtrBusy /Data3,7
AckDataReq/Data2,6
Printer
Printer
Printer
Host
Busy
Perror
Select
nAutoFd
NC
GND
FG
Logic-H
GND
nInit
nFault
GND
DK_Status
+5V
nSelectIn
Xflag /Data1,5
HostBusy
NC
GND
FG
Logic-H
GND
nInit
GND
FG
Logic-H
GND
nInit
Printer
Host
Printer
nDataAvail /Data0,4
nDataAvail
ND
ND
ND
1284-Active
ND
ND
ND
Printer
Printer
Host
1284-Active
- 9 -
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1-2-3 USB2.0 Interface
Drawer
kick-out
Power
supply
USB2.0 connector
connector connector
Pin No.
Shell
Signal Name
Assignment (Color)
Drain Wire
Red
Function
Frame Ground
Host Power : DC5[V] / 500[mA]
Differential Data Line
Differential Data Line
Signal Ground
Shield
VBUS
D-
D+
GND
1
2
3
4
White
Green
Black
1-3 Connecting the Drawer
※ WARNING
Use a drawer that matches the printer specification. Using an improper drawer may
damage the drawer as well as the printer.
※ CAUTION
Do not connect a telephone line to the drawer kick-out connector; otherwise the printer and
the telephone line may be damaged.
Plug the drawer cable into the drawer kick-out connector on the back of the printer next to
the power supply connector.
Pin No.
Signal name
Frame ground
Drawer kick- out drive signal 1
Drawer open/close signal
+24V
Direction
1
2
3
4
5
6
-
Output
Input
-
Output
-
Drawer kick- out drive signal 2
Signal ground
※ Drawer Port is 24Vdc/2.5A Output rating, Class 1.
- 10 -
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1-4 Setting the Dip Switches
1-4-1 Serial Interface (RS-232C)
• DIP Switch 1
SW
1-1
1-2
1-3
1-4
1-5
1-6
1-7
1-8
Function
Auto Line Feed
Flow Control
Data Length
Parity Check
ON
Enable
XON/XOFF
7 bits
OFF
Disable
DTR/DSR
8 bits
Default
OFF
OFF
OFF
OFF
OFF
OFF
ON
Yes
EVEN
No
ODD
Parity Selection
Baud rate Selection (bps)
Refer to the following Table 1
OFF
• DIP Switch 2
SW
Function
ON
Full cut
OFF
Default
OFF
2-1
Auto cutter control
Partial cut
Internal bell
enable
2-2
Internal bell control
Internal bell disable
OFF
2-3
2-4
2-5
2-6
2-7
Auto Cutter
Reserved
Auto cutter disable Auto cutter enable
OFF
OFF
OFF
OFF
OFF
-
-
Print Density
Refer to the following table 2
Near-End Sensor Status
External buzzer control
Disable
External buzzer
enable
Enable
External buzzer
disable
2-8
OFF
1-4-2 Parallel & USB2.0 Interface
• DIP Switch 1
SW
1-1
1-2
1-3
1-4
1-5
1-6
1-7
1-8
Function
Auto Line Feed
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
ON
Enable
OFF
Disable
Default
OFF
OFF
OFF
OFF
OFF
OFF
ON
-
-
-
-
-
-
-
-
-
-
-
-
-
-
OFF
• DIP Switch 2
SW
Function
ON
Full cut
OFF
Default
OFF
2-1
Auto cutter control
Partial cut
Internal bell
enable
2-2
Internal bell control
Internal bell disable
OFF
2-3
2-4
2-5
2-6
2-7
Auto Cutter
Reserved
Auto cutter disable Auto cutter enable
OFF
OFF
OFF
OFF
OFF
-
-
Print Density
Refer to the following table 2
Near-End Sensor Status
External buzzer control
Disable
External buzzer
enable
Enable
External buzzer
disable
2-8
OFF
- 11 -
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• Table 1 – Baud rate (bps) Selection
Transmission Speed
2400
1-6
ON
ON
OFF
OFF
OFF
OFF
ON
1-7
OFF
OFF
ON
OFF
ON
1-8
OFF
ON
OFF
OFF
ON
Default
9600
4800
9600
19200
38400
57600
115200
OFF
ON
ON
ON
• Table 2 – Print Density Selection
Print Density
2-5
ON
2-6
ON
Default
1 (Light)
2
2 (Medium)
3 (Dark)
OFF
OFF
OFF
ON
1-4-3 Auto Cutter Enable / Disable selection
Dip Switch Set 2
ON
OFF
Auto Cutter Disabled
Auto Cutter Enabled
SW 2-3
Application
Ignores Auto Cutter error for continuous printing.
- 12 -
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1-5 Setting the Memory Switches
This printer has “Memory Switch” set which is software switches. Memory Switch set has
“MSW1”, “MSW2”, “MSW8”, “MSW9” “Customize value”, “Serial communication condition”.
“Memory Switch setting utility” can change the Memory Switch set to ON or OFF as shown
in the table below. (default : all OFF)
※ NOTE
The Memory Switch is available to be changed by three methods.
- Memory Switch setting utility.
- Control from BXL/POS command.
Settings of the Memory Switch are stored in the NV memory : therefore, even if the printer
is turned off, the settings are maintained.
MSW1
Switch
Function
Select Print Speed
Reserved
ON
OFF
1
2
3~8
Refer to following Table
--
Fixed to OFF
180dpi
MSW 1-2
MSW 1-1
OFF
Print Density
Print Density 3
Print Density 2
Print Density 1
Remark
250mm/s
230mm/s
200mm/s
OFF
OFF
ON
ON
OFF
203dpi
MSW 1-2
OFF
MSW 1-1
OFF
Print Density
Print Density 3
Print Density 2
Print Density 1
Remark
230mm/s
200mm/s
180mm/s
OFF
ON
ON
OFF
MSW2
Switch
Function
Specification for
Destination
Reserved
ON
OFF
1
Double byte Country Single byte Country
-- Fixed to OFF
2
3
4
5
6
7
8
Code Page Selection
Refer to following Table
- 13 -
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MSW2-8 MSW2-7 MSW2-6 MSW2-5 MSW2-4 MSW2-3
Character Table
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
ON
ON
ON
ON
ON
ON
ON
ON
ON
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
ON
ON
ON
ON
ON
OFF
OFF
OFF
OFF
ON
ON
ON
ON
OFF
OFF
OFF
OFF
ON
ON
ON
ON
OFF
OFF
OFF
OFF
ON
ON
ON
ON
OFF
OFF
OFF
OFF
ON
ON
ON
ON
OFF
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF
ON
OFF Page 0
437 (USA, Standard Europe)
Katakana
850 (Multilingual)
860 (Portuguese)
863 (Canadian-French)
865 (Nordic)
OFF Page 1
OFF Page 2
OFF Page 3
OFF Page 4
OFF Page 5
OFF Page 16 1252 (Latin I)
OFF Page 17 866 (Cyrillic #2)
OFF Page 18 852 (Latin 2)
OFF Page 19 858 (Euro)
OFF Page 21 862 (Hebrew DOS code)
OFF Page 22 864 (Arabic)
OFF Page 23 Thai42
OFF Page 24 1253 (Greek)
OFF Page 25 1254 (Turkish)
OFF Page 26 1257 (Baltic)
OFF Page 27 Farsi
OFF Page 28 1251 (Cyrillic)
OFF Page 29 737 (Greek)
OFF Page 30 775 (Baltic)
OFF Page 31 Thai14
ON
OFF
OFF
ON
ON
OFF
OFF
ON
ON
OFF
OFF
ON
ON
ON
ON
ON
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
ON
ON
ON
ON
ON
OFF
OFF
ON
ON
OFF
OFF
ON
OFF Page 32 Hebrew Old code
OFF Page 33 1255 (Hebrew New code)
OFF Page 34 Thai11
ON
OFF
OFF
ON
OFF Page 35 Thai18
ON
ON
ON
ON
ON
ON
ON
OFF Page 36 855 (Cyrillic)
OFF Page 37 857 (Turkish)
OFF Page 38 928 (Greek)
OFF Page 39 Thai16
OFF Page 40 1256 (Arabic)
OFF Page 41 1258 (Vietnam)
OFF Page 42 Khmer (Cambodia)
ON
OFF
OFF
ON
ON
ON
ON
ON
OFF
OFF
ON
OFF
OFF
ON
Page 47 1250 (Czech)
MSW3
Switch
Function
ON
Refer to following Table
-- Fixed to OFF
OFF
1
2
3
Select Emulation
Reserved
4~8
MSW 3-3
OFF
MSW 3-2
OFF
OFF
ON
MSW 3-1
OFF
ON
Emulation
Emulation 1
Emulation 2
Emulation 3
Emulation 4
Emulation 5
Remark
ESC / POS
OFF
OFF
OFF
ON
OFF
ON
OFF
ON
OFF
- 14 -
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MSW4
Switch
Function
Reserved
Reserved
ON
--
--
OFF
Fixed to OFF
Fixed to OFF
1
2
3
4
5~8
Single byte Font Selection
Reserved
Refer to following Table
--
Fixed to OFF
MSW 4-4
OFF
MSW 4-3
OFF
Single byte Font Selection
Remark
12 x 24
9 x 17
Font A
Font B
Font C
--
OFF
ON
ON
ON
OFF
ON
9 x 24
Fixed to OFF
MSW5
Switch
1~2
3
4~6
7
8
Function
ON
--
Enable
--
Enable
Enable
OFF
Fixed to OFF
Disable
Fixed to OFF
Disable
Reserved
2Color support
Reserved
2inch Left mode
2inch Center mode
Disable
MSW6
Switch
Function
ON
Enable
1 time
OFF
Disable
3 time
1
2
Auto internal buzzer after cutting
Auto internal buzzer option
Auto internal buzzer with cash
drawer
3
Enable
Disable
4
5~8
Auto external buzzer after cutting
Reserved
Enable
--
Disable
Fixed to OFF
MSW11
Switch
1~8
Function
Reserved
ON
--
OFF
Fixed to OFF
- 15 -
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1-6 Installing or Replacing the Paper Roll
※ NOTE
Be sure to use paper rolls that meet the specifications. Do not use paper rolls that have
the paper glued to the core because the printer cannot detect the paper end correctly.
1-6-1 Make sure that the printer is not receiving data; otherwise, data may be lost.
1-6-2 Open the paper roll cover by pressing the cover-open button.
※ NOTE
Do not open the print cover while the printer is operating. This may damage the printer.
1-6-3 Remove the used paper roll core if there is one.
1-6-4 Insert the paper roll as shown.
- 16 -
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1-6-5 Be sure to note the correct direction that the paper comes off the roll.
1-6-6 Pull out a small amount of paper, as shown. Then close the cover.
※ NOTE
When closing the cover, press the center of printer cover firmly to prevent
paper miss-loading.
1-6-7 Tear off the paper as shown.
- 17 -
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1-7 Adjustments and Settings
The SRP-350/352plusII is set up at the factory to be appropriate for almost all users. It
does, however, offer some settings for users with special requirements.
It has DIP switches that allow you to change communication settings, such as
handshaking and parity check, as well as print density.
The SRP-350/352plusII also has a near-end sensor for the paper. This can give you a
warning when the paper is almost out. If you find that there is not enough paper remaining
on the roll when the near-end sensor is triggered, you can change the near-end sensor
setting. Rotate the near end sensor tab at front or rear position. (See the below figure)
1-8 Using the Printer
Control Panel
○ POWER
The POWER light is on whenever the printer is on.
○ ERROR
This indicates an error.
○ PAPER
This light indicates the near end of the paper roll. Install a new paper roll
and the printer Will continue printing. When the light blinks, it indicates
the self-test printing standby state or macro execution Standby state
when the macro execution command is used.
○ FEED
Press the FEED button once to advance paper one line. You can also
hold down the FEED button to feed paper continuously.
- 18 -
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1-9 Connecting the computer
You need an appropriate interface cable.
1-9-1 Plug the cable connector securely into the printer’s interface connector.
1-9-2 Tighten the screws on both sides of the cable connector.
1-9-3 Attach the other end of the cable to the computer.
1-10 Connecting the Power Supply
※ CAUTIONS
When connecting or disconnecting the power supply from the printer, make sure that the
power supply is not plugged into an electrical outlet. Otherwise you may damage the
power supply or the printer.
If the power supply’s rated voltage and your outlet’s voltage do not match, contact your
dealer for assistance. Do not plug in the power cord. Otherwise, you may damage the
power supply or the printer.
1-10-1 Make sure that the printer’s power switch is turned off, and the power supply’s
power cord is unplugged from the electrical outlet.
1-10-2 Check the label on the power supply to make sure that the voltage required by the
power supply matches that of your electrical outlet.
1-10-3 Plug in the power supply’s cable as shown below. Notice that the flat side of the
plug faces down.
※ NOTE
To remove the DC cable connector, make sure that the power supply’s power cord is
unplugged; then grasp the connector at the arrow and pull it straight out.
- 19 -
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2. Self test
The self-test checks whether the printer has any problems. If the printer does not function
properly, contact your dealer. The self-test checks the following;
2-1 Make sure paper roll has been installed properly.
2-2 Turn on the power while holding down the FEED button. The self-test begins.
2-3 The self-test prints the current printer status, which provides the control ROM version
and the DIP switch setting.
2-4 After printing the current printer status, self-test printing will print the following,
and pause (The PAPER LED light blinks).
SELF-TEST PRINTING.
PLEASE PRESS THE FEED BUTTON.
2-5 Press the FEED button to continue printing.
The printer prints a pattern using the built-in character set.
2-6 The self-test automatically ends and cuts the paper after printing the following.
*** COMPLETED ***
2-7 The printer is ready to receive data as soon as it completes the self-test.
- 20 -
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3. Hexadecimal Dumping
This feature allows experienced users to see exactly what data is coming to the printer.
This can be useful in finding software problems. When you turn on the hexadecimal dump
function, the printer prints all commands and data in hexadecimal format along with a
guide section to help you find specific commands.
To use the hexadecimal dump function, follow these steps.
3-1 After you make sure that the printer is off, open the cover.
3-2 Turn on the printer, while holding down the FEED button.
3-3 Close the cover, then the printer enters the hexadecimal dump mode.
3-4 Run any software program that sends data to the printer. The printer will print all the
codes it receives in a two-column format. The first column contains the hexadecimal
codes and the second column gives the ASCII characters that corresponds to the
codes.
1B 21 00 1B 26 02 40 40 40 40
02 0D 1B 44 0A 14 1E 28 28 28
00 01 0A 41 0D 42 0A 43 43 43
. ! . . & . @ @ @ @
. . . D . . . . ( ( (
. . . A . B . C C C
A period (.) is printed for each code that has no ASCII equivalent. During the hex
dump, all commands except DLE EOT and DLE ENQ are disabled.
3-5 When the printing finishes, turn off the printer.
3-6 Turn on the printer and then the hexadecimal mode is off.
- 21 -
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SRP-350/352plusIIA&C
4. Specification
Item
Details
Printing Method
Thermal Line Printing
SRP-350plusII: 180 dpi (7dots/mm)
SRP-352plusII: 203 dpi (8dots/mm)
72mm
Dot Density
Printing Width
SRP-350plusII
Characters per line
(Default)
: 42 (Font A) / 56 (Font B) / 56 (Font C)
SRP-352plusII
: 48 (Font A) / 64 (Font B) / 64 (Font C)
SRP-350plusII
: 59.1 lines/sec, 250 mm/sec
SRP-352plusII
Printing Speed *1)
: 61.33 lines/sec, 230 mm/sec
Printer
Receive Buffer Size
SMPS Input Voltage
Frequency
4K Bytes
100~240 VAC
50/60 Hz
SMPS Output Voltage
24 VDC
0 ~ 45 ℃ (Operating)
-20 ~ 60 ℃ (Storage)
10 ~ 80 % RH (Operating)
10 ~ 90 % RH (Storage)
; Except for paper
1,800,000 Cuts
Temperature
Humidity
Auto Cutter
Mechanism MCBF *2)
Paper Type
70,000,000 Lines
Paper Roll
Roll Width
80mm
Roll Diameter
Paper Thickness
Max 83mm
0.062~0.075mm
Paper
Inner: Ø12mm (0.47”)
Outer: Ø18mm (0.71”)
Paper Tube
※ Note
*1) Printing speed may be slower depending on the data transmission speed and the
combination of control commands.
*2) The above values are calculated under printing level 2 with recommended paper at
normal temperature. The values may vary with environment temperature, printing
level, etc.
*3) The switch is the disconnecting device. Turn off switch from any hazard.
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SRP-350/352plusIIA&C
5. Appendix
5-1 Cleaning Printer
Paper dust inside the printer may lower the print quality. In this case clean the printer as
follows.
5-1-1 Open the printer cover and remove the paper if exists.
5-1-2 Clean the print head with a cotton swab moistened with alcohol solvent.
5-1-3 Clean the platen roller and paper end sensor with cotton swab moistened with water.
5-1-4 Insert a paper roll and close the printer cover.
The remained amount of paper detected by paper near end sensor varies with the
diameter of the paper core.
To adjust the remained amount, contact your dealer.
5-2 Using Wall Mount
Please disable the near end paper function by making dip switch 2-7 on when you use the
printer in wall mount position where the near end paper function will not work well.
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