American Dish Service Satellite TV System Vision C3 User Manual

A Guide to TracVision C3  
owners manual  
• Installation Instructions  
Users Guide  
Technical Manual  
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5.3 Replaceable Parts  
Table 5-1 has been updated to show the new part numbers for the  
data/power cable, RF cable, and the RF PCB.  
Table 5-1  
Part Name  
Part Number  
Field Replaceable Units  
Baseplate Assembly  
02-1245-01*  
02-1245-03**  
Radome Assembly  
Data/Power Cable  
RF Cable  
02-0953-04  
32-0730-28  
32-0417-50  
32-0628-06  
02-1043-02  
02-1342  
PC Cable  
CPU PCB  
RF PCB  
Antenna Gyro  
02-1035  
Antenna Gyro Gasket  
System Fuses  
24-0139  
16-0017-3150  
19-0196  
LNB (European system)  
LNB (N. American system)  
Switchplate  
19-0056  
02-1023-01  
01-0245  
TV/SAT Switch (optional)  
* Baseplate assembly with single-output LNB  
** Baseplate assembly with dual-output LNB  
54-0159 Addendum to Rev. G  
2
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TracVision C3 Owner’s  
Manual Addendum  
(ECO #6138)  
The following information applies to Revision G of the  
TracVision C3 Owners Manual (KVH Part Number 54-0159).  
Table 5-1 has been updated to show the new part number for the RF  
PCB.  
5.3 Replaceable Parts  
Part Name  
Part Number  
Table 5-1  
Field Replaceable Units  
Baseplate Assembly  
02-1245-01*  
02-1245-03**  
Radome Assembly  
Data/Power Cable  
RF Cable  
02-0953-04  
32-0730-45  
32-0417-45  
32-0628-06  
02-1043-02  
02-1237  
PC Cable  
CPU PCB  
RF PCB  
Antenna Gyro  
02-1035  
Antenna Gyro Gasket  
System Fuses  
24-0139  
16-0017-3150  
19-0196  
LNB (European system)  
LNB (N. American system)  
Switchplate  
19-0056  
02-1023-01  
01-0245  
TV/SAT Switch (optional)  
* Baseplate assembly with single-output LNB  
** Baseplate assembly with dual-output LNB  
Specify color when ordering  
54-0159 Addendum to Rev. G  
1
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Congratulations!  
You have selected one of the most advanced satellite tracking  
systems available today. KVH® Industries’ TracVision® C3 is  
designed for use with European and North American DVB-  
compatible satellite services as well as DIRECTV®. This manual  
provides detailed instructions on the proper installation, use, and  
maintenance of your TracVision C3 system.  
Throughout this manual, important information is marked for  
your attention by these icons:  
TracVision C3 Serial Number  
This serial number will be required  
for all troubleshooting or service  
calls made regarding this product.  
Direct questions, comments, or suggestions to:  
KVH Industries, Inc.  
50 Enterprise Center  
Middletown, RI 02842 USA  
Tel: +1 401 847-3327  
Fax: +1 401 849-0045  
Internet: www.kvh.com  
KVH Europe A/S  
Ved Klaedebo 12  
2970 Hoersholm Denmark  
Tel: +45 45 16 01 80  
Fax: +45 45 86 70 77  
Internet: www.kvh.com  
If you have any comments regarding this manual, please e-mail  
them to manuals@kvh.com. Your input is greatly appreciated!  
KVH Part # 54-0159 Rev. G  
© 2003, KVH Industries, Inc.  
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®
®
TracVision , KVH , and TracNet™ are trademarks of  
KVH Industries, Inc.  
®
DIRECTV is an official trademark of DIRECTV, Inc.,  
a unit of GM Hughes Electronics.  
DISH Network is an official trademark of  
EchoStar Communications Corporation.  
ExpressVu is a property of Bell ExpressVu, a wholly owned  
subsidiary of Bell Satellite Services.  
®
DirecPC is a registered trademark of  
Hughes Network Systems, a unit of GM Hughes Electronics.  
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Table of Contents  
1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1  
Digital Satellite Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1  
TracVision C3 System Overview . . . . . . . . . . . . . . . . . . . . . . . . .1-2  
1.2.1 TracVision C3 Components . . . . . . . . . . . . . . . . . . . . . . . .1-3  
1.2.2 Integrated Receiver Decoder (IRD) . . . . . . . . . . . . . . . . . . .1-4  
Materials Provided with TracVision C3 . . . . . . . . . . . . . . . . . . . .1-4  
1.3.1 Additional Materials Required for TracVision C3 Use . . . . . .1-5  
1.1  
1.2  
1.3  
2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1  
Choosing the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2  
Mounting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4  
Connecting System Components . . . . . . . . . . . . . . . . . . . . . . . .2-9  
2.3.1 Connecting the Antenna Data/Power Cable . . . . . . . . . . . .2-10  
2.3.2 Connecting to Vessel Power . . . . . . . . . . . . . . . . . . . . . . .2-11  
2.3.3 Connecting the IRD Ground Wire . . . . . . . . . . . . . . . . . . .2-12  
2.3.4 Installing the Switchplate . . . . . . . . . . . . . . . . . . . . . . . . .2-12  
2.3.5 Connecting the Antenna RF Signal Cable to the IRD . . . .2-13  
2.1  
2.2  
2.3  
2.3.5.1 Installing Two IRDs and TVs (North American  
Systems Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13  
2.3.5.2 Connecting Three or More IRDs and TVs  
(North American Systems Only) . . . . . . . . . . . . . . . . . .2-14  
2.4  
2.5  
Activating the IRD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15  
Selecting the Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . .2-16  
2.5.1 Installing Your Selected Satellites . . . . . . . . . . . . . . . . . . .2-17  
2.5.2 Programming User-defined Satellites . . . . . . . . . . . . . . . .2-19  
Setting the Skew Angle (European Systems Only) . . . . . . . . .2-24  
Checking Out the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24  
Changing Geographic Location . . . . . . . . . . . . . . . . . . . . . . . .2-36  
2.6  
2.7  
2.8  
3
Using Your TracVision C3 . . . . . . . . . . . . . . . . . . . . . . .3-1  
54-0159 Rev. G  
i
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3.1  
3.2  
Turning on the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1  
Changing Channels and Switching Between Satellites . . . . . . .3-2  
3.2.1 Using the IRD Remote Control to Switch  
Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2  
3.2.2 Using the TV/SAT Switch to Switch  
Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3  
3.2.3 Using a PC to Switch Between Satellites . . . . . . . . . . . . . .3-4  
Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5  
Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6  
3.3  
3.4  
4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1  
Causes and Remedies for Common Operational Issues . . . . . .4-1  
4.1.1 Blown Fuse or Improper Wiring . . . . . . . . . . . . . . . . . . . . . .4-2  
4.1.2 Vessel Turning During Startup . . . . . . . . . . . . . . . . . . . . . . .4-2  
4.1.3 Incorrect Satellite Configuration . . . . . . . . . . . . . . . . . . . . .4-2  
4.1.4 Satellite Signal Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3  
4.1.5 Dew or Rain Pooling on Dome . . . . . . . . . . . . . . . . . . . . . .4-3  
4.1.6 Satellite Coverage Issue . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3  
4.1.7 Radar Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3  
4.1.8 Incorrect or Loose RF Connectors . . . . . . . . . . . . . . . . . . .4-4  
4.1  
4.1.9 Type of Multiswitch Used (North  
American Systems Only) . . . . . . . . . . . . . . . . . . . . . . . . . .4-4  
4.2  
4.3  
4.4  
4.5  
IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4  
Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . .4-5  
Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5  
Maintenance Port Parser Commands . . . . . . . . . . . . . . . . . . . . .4-6  
5
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1  
Warranty/Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1  
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1  
Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2  
Field Replaceable Unit Procedures . . . . . . . . . . . . . . . . . . . . . .5-3  
5.4.1 PCB Removal and Replacement . . . . . . . . . . . . . . . . . . . . .5-5  
5.1  
5.2  
5.3  
5.4  
ii  
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5.4.2 RF Detector/DVB Decoder . . . . . . . . . . . . . . . . . . . . . . . . .5-6  
5.4.3 Antenna Gyro Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7  
5.4.4 Antenna LNB Replacement . . . . . . . . . . . . . . . . . . . . . . . .5-8  
Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9  
5.5  
Appendix A  
Appendix B  
Appendix C  
Appendix D  
Appendix E  
System Specifications  
Comprehensive TracVision C3 System Wiring Diagram  
Switchplate Template  
Startup Data Sequence  
Maintenance Port Parser Commands  
54-0159 Rev. G  
iii  
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Introduction  
1 Introduction  
1.1 Digital Satellite Television  
Your new TracVision C3 satellite antenna is fully compatible with  
the Digital Video Broadcasting (DVB) satellites, which use the  
international standard for digital TV transmission, as well as  
Digital Satellite Service (DSS) services, such as DIRECTV. As a  
result, you will be able to receive and decode signals from your  
chosen satellite services with the proper programming and  
hardware (e.g., the IRD [satellite TV receiver]). Your  
TracVision C3 is also fully compatible with KVHs TracNet2.0  
Mobile High-speed Internet System (for more information, please  
TracVision C3’s default satellite  
pairs are:  
Europe: Astra 1 & Hotbird  
N. America (US DIRECTV):  
DSS_101 & DSS_119  
or  
N. America (US DISH Network):  
Echo_119 & None  
or  
Your TracVision C3 comes with a pre-programmed “satellite  
library” of European and North American satellite services.  
When configuring the TracVision C3 you may choose a pair of  
satellites from the entire library to be active in the system and  
with your IRD. For the antenna to track and receive signals from  
two satellites, they must be within 10º longitude of each other in  
orbit. As a result, certain satellites can be paired only with certain  
other satellites. Tables 1-1 and 1-2 list the possible satellite pairs  
that may be selected in Europe and North America. If the satellite  
service you wish to receive is not already in the “satellite library,” you  
may also add two additional satellites of your choice to the library.  
N. America (ExpressVu):  
Expressvu & None  
Table 1-1  
Available European Satellite Pairs  
(European LNB required)  
Astra 1  
Astra 2N  
Astra 2S  
Hispasat  
Hotbird  
Sirius  
Thor  
Astra 1  
Astra 2N  
Astra 2S  
Hispasat  
Hotbird  
Sirius  
Thor  
54-0159 Rev. G  
1-1  
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A Guide to TracVision C3  
Table 1-2  
Available N. American Satellite  
Pairs (U.S.-style LNB required)  
DSS_101  
DSS_101  
DSS_119  
Echo_61  
Echo_110  
Echo_119  
Echo_148  
Expressvu  
DSS_119  
Echo_61  
Echo_110  
Echo_119  
Echo_148  
Expressvu  
1.2 TracVision C3 System Overview  
Your KVH TracVision C3 employs a state-of-the-art actively  
stabilized antenna system. Once the satellite is acquired, the  
antenna gyro continuously measures your vessels motion and  
position, and transmits commands to the antenna motors to keep  
the antenna pointed at the satellite at all times. A complete  
satellite TV system includes the TracVision C3 connected to an  
IRD and a television set. The optional TV/ SAT Switch allows you  
to select a satellite at the press of a button. A desktop or laptop  
computer is used to configure the system for satellite selection  
and conduct diagnostics. The complete system is illustrated in  
Figure 1-1.  
If you are a DISH 500 customer,  
you can order the optional TV/SAT  
Switch – free of charge. Simply fill  
out the order form located at the  
back of this manual and fax it to  
KVH at +1 401 845-8190.  
System specifications and a wiring diagram are provided in  
Appendices A and B, respectively.  
Figure 1-1  
TracVision C3 System  
Configuration  
TracVision Antenna  
11-16 Volts DC  
2.5-3.5 Amps  
TV/SAT Switch  
(optional)  
Radome  
Sat  
A
E
r
r
o
r
S
a
t
B
Select  
Changing Satellites:  
1. Push Select button  
2. Wait while Sat  
blinks green  
A
or  
Vessel  
B
3. Ready when Sat  
or Sat  
A
B
stays  
solid green  
Other Indicators:  
Both blinking  
green: initializing  
Baseplate  
Error light  
Switchplate  
Power  
blinking red:  
system problem  
Data/Power  
PC Maintenance  
Second TV  
and receiver  
option only  
available with  
U.S.-style,  
dual output  
LNB.  
RF2  
RF1  
TV 2  
Satellite Receiver 2  
Satellite Receiver 1  
TV 1  
Laptop PC  
Options Purchased Separately  
1-2  
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Introduction  
1.2.1 TracVision C3 Components  
The antenna unit includes the antenna positioning mechanism,  
signal front end, power supply, and control elements. These  
elements include antenna drive controls and mechanisms, the  
cable wrap subassembly, antenna gyro sensor, power  
conditioning and regulating circuits, and the RF detector. The  
antenna is a parabolic dish mounting a low noise block (LNB)  
converter with built-in preamplifier. The European configuration  
includes a single-output LNB while the North American system  
uses a dual-output LNB. A molded ABS radome encloses the  
fiberglass baseplate and is secured in place with standard  
fasteners. Connectors on the back of the baseplate join the power,  
signal, and control cabling from below-decks units.  
The dual-output LNB in the North  
American systems allows two  
IRD/TV pairs to be connected  
directly to the antenna. Three or  
more pairs can be connected to the  
system if an active multiswitch is  
for each of these options.  
Figure 1-2  
Primary Components of the  
TracVision C3  
Radome  
Antenna  
Reflector  
Gyro  
LNB Bracket  
Always lift the antenna unit by the  
gray baseplate and not the radome,  
antenna reflector, or internal  
mechanical assemblies.  
RF PCB  
Main PCB  
Antenna Unit  
NEVER pick up the unit by the  
LNB or the gyro!  
Mounting Plate  
North American LNB  
European LNB  
54-0159 Rev. G  
1-3  
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A Guide to TracVision C3  
1.2.2 Integrated Receiver Decoder (IRD)  
The IRD (purchased separately) receives satellite signals from the  
antenna unit for signal processing and channel selection, and  
sends the signals to the TV set for viewing. The IRD also  
provides the interface for the user to activate authorization for  
reception. Please refer to the Users Manual provided with your  
selected IRD for complete operating instructions.  
Before you can start watching  
satellite TV using your TracVision  
antenna, you will need to activate  
1.3 Materials Provided with  
TracVision C3  
Table 1-3 lists the units, cables, and materials packed in the  
TracVision C3 package by name and KVH part number.  
Table 1-3  
Component  
KVH Part No.  
TracVision C3 Packing List  
Antenna Unit (comprising):  
01-0225-20  
††  
01-0225-23  
†††  
01-0225-26  
††††  
01-0225-29  
Baseplate Assembly  
02-1245-01*  
02-1245-03**  
Radome Assembly  
RF Cable (45 ft/14 m)  
Data/Power Cable (45 ft/14 m)  
PC Cable (6 ft/1.8 m)  
Mounting Plate  
02-953-04  
32-0417-45  
32-0730-45  
32-0628-06  
20-0684  
Cables for the TracVision C3 are  
stored beneath the antenna unit  
during shipping.  
Kitpack***  
72-0102  
Owner’s Manual  
54-0159  
IRD Ground Wire  
32-0583-50  
02-1023-01  
01-0245  
Switchplate  
TV/SAT Switch (optional)  
European TracVision C3 system  
†† North American TracVision C3 system (defaulted to DIRECTV)  
††† North American TracVision C3 system (defaulted to DISH Network)  
†††† North American TracVision C3 system (defaulted to ExpressVu)  
* Baseplate assembly with single-output LNB  
** Baseplate assembly with dual-output LNB  
*** A complete listing of kitpack contents is provided in Table 2-2.  
1-4  
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Introduction  
1.3.1 Additional Materials Required for  
TracVision C3 Use  
To make full use of your new TracVision C3 and receive satellite  
TV aboard your vessel, you will need to provide/ purchase the  
following:  
Television  
In North America, you can  
Appropriate IRD for your selected satellite  
TV service  
purchase and activate an IRD  
directly from KVH. Call KVH at  
1-888-584-4163 for details.  
54-0159 Rev. G  
1-5  
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Installation  
2 Installation  
TracVision C3 is designed for simple installation and setup. Just  
follow these easy steps:  
Step  
Refer to Section...  
Table 2-1  
Installation Process  
1. Choose the hardware locations  
2. Mount the antenna unit  
3. Connect system components  
4. Activate the IRD  
5. Select the active satellite  
6. Set the skew angle (Europe only)  
7. Check out the system  
Installation Tools and Materials Required  
Plan the entire installation before  
proceeding! Take into account  
component placement, cable  
running distances between units,  
and accessibility to the equipment  
after installation.  
Electric drill  
8" (9.5 mm), 316" (5 mm), 532" (4 mm), and  
3
3
3
32" (2.5 mm) drill bits and 4" (19 mm) hole saw  
and auger bit  
1
2" wrench  
#2 Phillips and #0 flat tip screwdrivers  
Silicone sealant, RTV, or Sikaflex  
7
16" open end wrench  
PC with terminal emulation software such as  
PROCOMM or Windows Terminal or  
Hyperterminal  
54-0159 Rev. G  
2-1  
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A Guide to TracVision C3  
Kitpack Contents  
Table 2-2 lists the materials provided in the kitpack.  
Part  
Qty.  
5
KVH Part No.  
22-0013  
Table 2-2  
Kitpack Contents  
Tie-wraps  
1
4"-20 x 3" hex head cap screws  
6
14-0250-48  
14-0250-0010  
14-0251  
1
4"-20 x 58" hex screws  
4
1
4" flat washers  
10  
1
Switchplate bulb assembly (spare)  
19-0193  
2.1 Choosing the Best Location  
Since the TracVision antenna requires a clear view  
of the southern sky to receive satellite signals, the  
ideal antenna site has an unobstructed view of the  
horizon/ satellite all around.  
Keep the antenna clear of any obstructions above  
decks. The antenna requires a 15º to 75º look angle  
to receive satellite signals.  
Figure 2-1  
Antenna Blockage  
Blocked!  
TracVision Antenna  
Mast  
Vessel Platform  
The closer the antenna reference is aligned with  
the vessels centerline, the smaller the pool of  
tracking errors will be.  
Place the antenna unit as close as possible to the  
intersection of the vessels fore-and-aft centerline  
and midships.  
2-2  
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Installation  
The antenna unit should not be too high off the  
water (a height above the waterline no more than  
half the vessel length).  
Make sure that the mounting surface is rigid so  
that it cannot flex when the vessel vibrates. If  
necessary, add a strength member to the mounting  
site to stiffen it.  
Radar Concerns  
The TracVision antenna must be kept out of line with nearby  
radars, as their energy levels may overload the antennas front-  
end circuits. In an ideal installation, the antenna is mounted four  
feet above and four feet away from the radar (measured from the  
center of the antenna dome to the center of the radar).  
The best placement for the TracVision antenna is above the radar.  
However, if there will be a significant horizontal separation  
between the radar and TV dome (i.e., at least 8 to 10 feet), the  
TracVision antenna can be placed below the radar as there will be  
little chance of signal blockage.  
54-0159 Rev. G  
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A Guide to TracVision C3  
2.2 Mounting the Antenna Unit  
The following instructions will result in a secure, effective  
installation and trouble-free operation of your TracVision C3.  
Always lift the antenna unit by the  
gray baseplate, never by the  
radome or any portion of the  
antenna assembly!  
Antenna Mounting Procedure  
1. Make sure that you have chosen a suitable  
2. Remove the antenna unit from its shipping carton.  
3. Remove and save the 8 pan head screws and flat  
washers that secure the radome to the baseplate.  
Carefully lift the radome straight up until clear of  
the antenna assembly and set aside.  
The antenna’s baseplate  
4. Position the antenna unit in the desired location  
on the centerline of the vessel with the baseplate  
and mounting plate arrows facing in the same  
direction (either forward or aft). The mounting  
plate dimensions and ideal orientation of the  
system are illustrated in Figures 2-2 and 2-3,  
respectively.  
connectors may face either forward  
or backward along the centerline of  
the vessel for more convenient  
installation.  
Figure 2-2  
Mounting Plate Dimensions  
Figure 2-3  
Proper Orientation of  
the Antenna Unit  
2-4  
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Installation  
5. While the antenna unit is in place, mark a location  
3
on the deck for the 4" (19 mm) cable access hole to  
permit convenient cable access to the antennas  
baseplate connectors.  
6. Cut the tie-wraps holding the antenna unit to the  
forward shipping restraint (see Figure 2-4).  
Figure 2-4  
Forward Shipping Restraint  
(Arranged for Shipping)  
7. Remove the nuts and washers that secure the  
antenna baseplate and shipping restraints to the  
mounting plate. The positions of all the shipping  
restraints are pictured in Figure 2-5.  
Figure 2-5  
Rotating Plate  
Shipping Restraint  
TracVision C3 Shipping Restraints  
(Top View, Installed for Shipping)  
Forward Shipping  
Restraint for  
LNB Bracket  
Rotating Plate  
Shipping Restraint  
8. Remove the antenna unit from the mounting  
plate.  
Do not discard the shipping  
restraints. They should be stowed  
for future use in case the antenna  
unit needs to be removed and  
shipped to another location.  
9. Reposition the mounting plate in the desired  
location on the centerline of the vessel.  
10. Using the mounting plate as a template, lay out  
the locations of the six mounting holes (also  
pictured in Figure 2-2). Drill the six 38" (9.5 mm)  
holes in the mounting surface and apply a bead of  
silicone sealant around each hole.  
54-0159 Rev. G  
2-5  
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A Guide to TracVision C3  
11. Reposition the mounting plate over the drilled  
mounting holes, lining up the the mounting plate  
holes with the holes in the mounting surface.  
Apply a bead of silicone sealant around each of  
the six mounting holes on the top surface of the  
mounting plate.  
12. Place the antenna unit on top of the mounting  
plate, making sure all holes are aligned.  
13. (Optional) For convenient storage, the shipping  
restraints may be rotated 180º and secured to the  
mounting bolts (see Figures 2-6 through 2-8).  
Figure 2-6  
Forward Shipping  
Restraint Storage  
LNB  
Forward Shipping Restraint  
Installation Bolts and Washers  
Rotating Plate Shipping Restraint (1 of 2)  
Figure 2-7  
Rotating Plate Shipping  
Restraint Storage  
Installation Bolt and Washer  
Figure 2-8  
TracVision C3 Shipping Restraints  
(Storage Position)  
Rotating Plate  
Shipping Restraint  
Forward  
Shipping Restraint  
Rotating Plate  
Shipping Restraint  
2-6  
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Installation  
1
14. At each hole, place a 4" flat washer on a  
1
4"-20 x 3" bolt (from the kitpack) and insert it into  
the mounting hole from above (see Figure 2-9).  
Figure 2-9  
Bolt  
Securing TracVision C3  
to the Deck  
TracVision  
Baseplate  
Flat Washer  
Silicone  
Mounting Plate  
Silicone  
Deck  
Flat Washer  
Lock Washer  
Hex Nut  
15. Apply a flat washer, lock washer, and nut  
below decks and tighten securely.  
16. When the antenna unit is installed with the  
baseplate connectors facing the stern of the vessel,  
the drain holes are located as shown in  
Figure 2-10.  
Figure 2-10  
Baseplate Connectors Facing Rear  
of Vessel – Factory-drilled  
Drain Hole Locations  
Bow  
Factory-drilled  
Drain Hole Positions  
54-0159 Rev. G  
2-7  
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A Guide to TracVision C3  
16a. (Alternate Drain Hole Locations) If the antenna  
unit is installed with the baseplate connectors  
3
facing the bow of the vessel, drill out 16"  
(5 mm)-drain holes in the rear-facing side of the  
baseplate as illustrated in Figure 2-11. The  
existing factory-drilled drain holes shown in  
Figure 2-10 must then be plugged with silicone  
Figure 2-11  
Angle of Hole, relative to front  
Baseplate Connectors Facing  
Front of Vessel – Recommended  
Drain Hole Locations  
Bow  
Recommended  
3/16" (5 mm)  
Drain Hole Positions  
You MUST drill out the drain holes  
as indicated to ensure that any  
moisture that enters the baseplate  
is able to drain. Ensure that  
factory-drilled holes are completely  
sealed.  
Drain Hole Angle  
(relative to baseplate)  
Angle of Hole, relative to front  
17. Place the radome onto the baseplate (labels facing  
the sides of the vessel) and secure in place using  
the 8 pan head screws and flat washers removed  
2-8  
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Installation  
2.3 Connecting System Components  
The following sections provide instructions for properly wiring  
the antenna unit to belowdecks components.  
Locating the Switchplate  
A switchplate has been provided to serve as the hub of the  
TracVision C3 wiring (with the exception of the RF cable, which  
will be connected to the IRD). This switchplate includes an  
ON/ OFF switch and a DB9 maintenance port for easy access to  
the antenna units software and diagnostics. Follow the steps  
below to select and prepare the switchplate mounting location.  
1. Select a location to mount the TracVision C3  
switchplate. It should be installed in a dry, flat  
location within reach of the cables that will  
connect to the antenna unit.  
2. Once youve decided on a suitable location, create  
a panel cutout in the mounting surface.  
and a template has been provided in Appendix C.  
The connecting cables will be routed through this  
cutout.  
Figure 2-12  
Switchplate Panel  
Cutout Dimensions  
3.82"  
3/32" (2.5 mm) dia  
(97 mm)  
.32" (8 mm)  
2.36"  
(60 mm)  
2.05"  
(52 mm)  
Panel Cutout  
.16" (4 mm)  
A full-scale panel cutout template  
3.19"  
(81 mm)  
54-0159 Rev. G  
2-9  
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A Guide to TracVision C3  
2.3.1 Connecting the Antenna Data/Power  
Cable  
1. Connect one end of the antenna data/ power cable  
to the antennas data/ power connector and lock in  
place (see Figure 2-13).  
Figure 2-13  
Antenna Data/Power Connector  
Data/Power  
2. Route the other end of the data/ power cable down  
through the cable access hole in the deck and out  
through the switchplate panel cutout.  
3. Connect the data/ power cable to the switchplates  
data/ power connector and lock in place (see  
Figure 2-14).  
Figure 2-14  
Switchplate Data/Power Connector  
Data/Power  
2-10  
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Installation  
2.3.2 Connecting to Vessel Power  
Recommended Power Wiring  
Short circuits may result in severe electrical shock or burns. Turn  
off vessel power and test the circuit to ensure that no power is  
present before connecting the power cable.  
The switchplate requires an 11-16 VDC power input. A quick-  
tripping circuit breaker or fuse should be installed between the  
switchplate and vessel power. Circuit overload protection should  
be rated for 5 amperes. If vessel power fluctuates widely or is  
noisy, a 12 VDC 5-amp AC/ DC power supply or a wide-range  
DC/ DC converter power supply should be installed. Test the  
voltage and polarity before making connections to vessel power.  
Connecting the Power Cable to the Switchplate  
1. Disconnect vessel power by removing the  
appropriate vessel fuse.  
Before connecting the antenna unit  
to vessel power, remove the  
appropriate vessel fuse to prevent a  
short circuit.  
2. Connect the switchplate to vessel power as  
pictured in Figure 2-15.  
Figure 2-15  
Switchplate Power Wiring  
+12 VDC – Vessel Power  
Ground  
IRD Ground Wire  
(to IRD)  
54-0159 Rev. G  
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2.3.3 Connecting the IRD Ground Wire  
A grounding wire (Cable #32-0583-50) has been provided to  
connect your IRD to a suitable ground and protect the system.  
Attach the grounding wire to any suitable screw on the rear  
panel of the IRD with a good contact with the IRD chassis. The  
other end should be connected to a suitable ground, ideally the  
2.3.4 Installing the Switchplate  
After completing the switchplate wiring process, you must install  
the switchplate itself. This process, detailed in the following  
steps, is illustrated in Figure 2-16.  
Figure 2-16  
Mounting the Switchplate  
Support Frame and Front Cover  
1. Fit the switchplate assembly and support frame  
mounting surface.  
Before securing the switchplate to  
the mounting surface, be sure to  
strain-relieve the wires connecting  
to the switchplate connectors.  
Several tie-wraps have been  
provided to aid in strain-relieving  
the wires.  
5
2. Drill out four 32" (4 mm) holes in the countersunk  
settings in the switchplate support frame.  
3
3. Drill four 32" (2.5 mm) holes in the mounting  
surface using the countersunk holes in the support  
frame as the template. Secure the support frame  
and switchplate assembly to the mounting surface  
using four #6 self-cutting screws.  
4. Snap the front cover into place to cover the screws  
and support frame.  
5. Reinstall the vessel fuse removed in Step 1 of  
2-12  
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Installation  
2.3.5 Connecting the Antenna RF Signal  
Cable to the IRD  
1. Route an RF cable up through the decks cable  
access hole.  
When shipped from the factory, the  
antenna’s RF connectors are  
protected with caps. Leave the cap  
installed on the RF2 connector  
unless you are going to connect a  
second RF cable to the  
2. Connect the RF cable to the antennas RF1  
connector (see Figure 2-17). Once the cable is  
securely connected, loosen the sealing nut at the  
base of the RF1 connector and tighten it onto the  
end of the RF cable.  
TracVision C3.  
Figure 2-17  
Antenna RF Connectors  
RF2  
RF1  
3. Connect the other end of the RF cable to the IRDs  
SATELLITE IN connector.  
KVH recommends the use of  
RG-6 or RG-11 (75 ohms) cable  
for RF wiring. Use of non-RG-6  
or RG-11 (75 ohms) cables will  
result in degraded performance.  
The KVH warranty does not cover  
degraded performance due to  
improper wiring.  
2.3.5.1 Installing Two IRDs and TVs  
(North American Systems Only)  
To connect a second TV and IRD to the TracVision C3 system,  
you must connect a second RF cable to the antennas RF2  
connector (see Figure 2-17). Route the other end of the RF cable  
down into the vessel and connect it directly to the second IRD.  
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2.3.5.2 Connecting Three or More IRDs and  
TVs (North American Systems Only)  
To install three or more IRD/ TV pairs, an active multiswitch  
(Channel Master model 6214IFD or equivalent) must be placed  
between the antenna unit and the IRDs. Figure 2-18 illustrates  
typical wiring arrangements for multiple IRDs. Mount the  
multiswitch unit in accordance with the manufacturers  
instruction sheet.  
TracVision RF Connectors  
Figure 2-18  
Installing Three or More IRDs  
Using an Active Multiswitch  
(North American Systems Only)  
RF1  
RF2  
DC Power  
TracVision C3 has the capability to  
switch from one satellite to another  
when you choose TV channels that  
are carried by your two selected  
satellites. However, the use of an  
active multiswitch may interfere with  
the 22 KHz tone sent by DIRECTV  
DSS PlusIRDs to the antenna. As  
a result, the antenna may not  
receive the signal to change  
DC In  
Out 1  
RHCP  
+13V  
VHF/UHF  
Out 3  
LHCP  
+18V  
Multiswitch  
Out 2  
Out 4  
IRD #1  
IRD #2  
IRD #3  
IRD #4  
satellites when you change  
channels using your DIRECTV DSS  
Plus remote.  
In this case, you will need to use  
the optional TV/SAT Switch* or a  
1. Connect the RF cable tagged “RF1” to the  
multiswitch input labeled “LNB RHCP +13V.”  
2. Connect a second RF cable to the multiswitch  
input labeled “LNB LHCP +18V.”  
* To order a TV/SAT Switch (KVH Part  
Number 01-0245), please call  
+1 401 847-3327.  
3. Connect the multiswitch outputs to individual IRD  
inputs. Use RG-6 cable terminated with  
F-type connectors for all RF connections.  
4. Terminate all unused output connectors with  
75 ohm DC blocks (Channel Master #7184, Radio  
Shack #15-1259 or equivalent).  
2-14  
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Installation  
Installing More than One Multiswitch  
Figure 2-19  
Connecting to Multiple  
Multiswitches (North American  
Systems Only)  
If there is a need for more than four IRDs, it is possible to  
carry out a multiple multiswitch installation, as illustrated in  
Figure 2-19.  
RF1 RF2  
RF Splitters/  
Power Dividers  
DC Power  
DC In  
Out 1  
RHCP  
+13v  
VHF/UHF  
Out 3  
LHCP  
+18v  
Multiswitch  
DC Power  
Out 2  
Out 4  
IRD #1  
IRD #4  
IRD #2  
IRD #3  
DC In  
Out 1  
RHCP  
+13v  
VHF/UHF  
Out 3  
LHCP  
+18v  
Multiswitch  
Out 2  
Out 4  
IRD #5  
IRD #6  
IRD #7  
IRD #8  
2.4 Activating the IRD  
DIRECTV and DISH Network IRD Activation  
KVH makes it easy to activate your DIRECTV or EchoStar (DISH  
Network) IRD. Just call KVH at 1-888-584-4163 and ask for IRD  
Activation (Monday - Friday, 8:30 a.m. - 5:00 p.m. EST). For other  
options, please refer to the user manual that accompanied your  
IRD.  
Other IRD Activations  
Please refer to the user manual that accompanied your IRD for  
activation instructions.  
54-0159 Rev. G  
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A Guide to TracVision C3  
2.5 Selecting the Active Satellite  
As noted previously, TracVision C3 can track a variety of DVB-  
compatible and DSS (DIRECTV) satellites. The system contains a  
preprogrammed library of European and North American  
satellites. It also has two open slots that you may use to program  
two additional satellites of your choice. Tables 2-3 and 2-4  
provide listings of the possible satellite pairs. Two of these  
satellites may be selected to reside in the systems active memory  
as Satellites A and B.  
Table 2-3  
Available European Satellite Pairs  
(European LNB required)  
Astra 1  
Astra 1  
Astra 2N  
Astra 2S  
Hispasat  
Hotbird  
Sirius  
Thor  
Astra 2N  
Astra 2S  
Hispasat  
Hotbird  
Sirius  
Thor  
Table 2-4  
Available N. American Satellite  
Pairs (U.S.-style LNB Required)  
DSS_101  
DSS_101  
DSS_119  
Echo_61  
Echo_110  
Echo_119  
Echo_148  
Expressvu  
DSS_119  
Echo_61  
Echo_110  
Echo_119  
Echo_148  
Expressvu  
2-16  
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Installation  
The satellites listed in TracVision C3’s preprogrammed satellite  
library will be sufficient for most users. However, if you wish to  
2.5.1 Installing Your Selected Satellites  
When you first connect to the system, it is programmed with the  
factory default satellite assignments:  
The satellite configuration on  
your IRD must match the satellite  
setting on the TracVision C3  
system.  
Europe: Astra 1 (Sat A) and Hotbird (Sat B)  
N. America (US DIRECTV): DSS_101 (Sat A)  
and DSS_119 (Sat B)  
Satellite A on the TracVision C3  
must be the same satellite as IRD  
Alternative 1 (or A, based on your  
IRD) and must be assigned the IRD  
DiSEqC 1 setting.*  
N. America (US DISH Network): Echo_119 (Sat A)  
and None (Sat B)  
N. America (ExpressVu): Expressvu (Sat. A)  
and None (Sat. B)  
Satellite B on the TracVision C3  
must be the same satellite as IRD  
Alternative 2 (or B, based on your  
IRD) and must be assigned the IRD  
DiSEqC 2 setting.*  
Should you wish to track a different satellite (either from the  
satellite library or a user-defined satellite), you must instruct the  
antenna which satellites will be in the active satellite pair.  
Refer to your IRD user manual for  
complete instructions for your IRD.  
Connecting to the TracVision C3 Maintenance Port  
* DiSEqC settings only apply to  
European systems.  
To do so, it is necessary to connect a PC to the terminal  
maintenance port on the switchplate. The diagnostics procedure  
requires terminal emulation software such as PROCOMM or  
Windows Terminal or Hyperterminal. Use the settings  
appropriate to your application.  
1. Connect one end of the PC data cable to the DB9  
connector on the switchplate. Connect the other  
end to the serial port on the PC (a 9-pin/ 25-pin  
connector adapter may be needed for some PCs).  
2. Open the terminal emulation software and  
establish the following settings:  
• 9600 baud  
• no parity  
• 8 data bits  
• 1 start bit  
• 1 stop bit  
• no flow control  
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A Guide to TracVision C3  
3. Apply power to the TracVision C3 system and  
allow the system to complete full initialization.  
Data should be scrolling on the PC display to  
identify any system problems detected. If no data  
is seen, recheck your connections and the terminal  
software setup.  
Installing the Satellite of Choice  
Once the data connection has been made between the PC and the  
TracVision C3, you must assign the satellites you wish to have in  
the satellite pair. On the maintenance screen, put the antenna in  
Idle Mode by typing HALT, then enter the SATINSTALL  
command:  
Table 2-5  
Installation Names  
Command:  
SATINSTALL,<sat_a_name>,<sat_b_name><cr>  
(<cr> indicates a carriage return/ENTER key)  
Satellite  
Install Name  
European Satellites  
Where:  
<sat_a_name> = the name of your choice for  
Satellite A  
ASTRA1 19.2ºE  
ASTRA1  
ASTRA2N  
ASTRA2S  
HISPASAT  
HOTBIRD  
SIRIUS  
ASTRA2N 28.2ºE  
ASTRA2S 28.2ºE  
Hispasat 30.0ºW  
Hotbird 13.0ºE  
Sirius 5.0ºE  
<sat_b_name> = the name of your choice for  
Satellite B  
Table 2-5 lists the assigned names for satellites that are in the  
preprogrammed European and North American satellite library.  
If you do not wish to assign a pair of satellites, enter None as the  
name of Satellite B.  
Thor 0.8ºW  
THOR  
After you have assigned satellites as Satellites A and B, the final  
step is to tell the antenna which of the two satellites it should  
acquire and track. This step should be carried out the first time a  
satellite is selected, allowing the system to carry out the initial  
download of the channel guide. To do so, enter the Satellite  
Selection parser command as follows:  
North American Satellites  
DSS 101ºW  
DSS_101  
DSS 119ºW  
DSS_119  
Echo_61  
EchoStar 61ºW  
EchoStar 110ºW  
EchoStar 119ºW  
EchoStar 148ºW  
ExpressVu  
Echo_110  
Echo_119  
Echo_148  
Expressvu  
Command:  
Where:  
@L,x<cr>  
x = A or B (one of your selected satellites as  
defined during the SATINSTALL process)  
Choosing A or B will assign the antenna to acquire and track that  
installed satellite. To complete the process, type ZAP<cr> to  
restart the system. Be sure the IRD satellite configuration matches  
your chosen TracVision C3 settings.  
Other Installation Designations  
User-defined 1  
User-defined 2  
None  
USER1*  
USER2*  
None  
* USER1 and USER2 will only be  
available if one or two user-defined  
2-18  
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Installation  
For example, to assign Astra 2S and Hotbird for your satellite  
pair, and to track Astra 2S, you would enter the following data:  
SATINSTALL,ASTRA2S,HOTBIRD<cr>  
@L,A<cr>  
ZAP<cr>  
2.5.2 Programming User-defined Satellites  
The TracVision C3 satellite library has two open slots that you  
may use to program two user-defined satellites in case you want  
to install/ watch a satellite that is not in the KVH predefined list.  
To configure a user satellite, the system must first be in Idle  
Mode (by typing HALT) and then information about the satellite  
must be provided, including:  
Satellite name  
Satellite position (longitude)  
Transponder information for each of the following  
polarizations/ frequencies:  
- vertical high & vertical low  
- horizontal high & horizontal low  
or  
- right  
- left  
Transponder information includes:  
- frequency  
- symbol rate  
- FEC code, and  
- network ID (in hexidecimal format)  
Decoder type  
For your reference, the satellite  
This information can be obtained from your satellite service  
configuration information for the  
predefined satellites is available on  
54-0159 Rev. G  
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Entering User-defined Satellite Data  
Once the link between the PC and the TracVision C3 is  
regarding the user-defined satellite. To do so, enter the  
SATCONFIG parser command via PC as follows:  
Command:  
SATCONFIG,USERX,YYY,Z,D,L<cr>  
(<cr> indicates a carriage return/ENTER key)  
Where:  
X = 1 or 2 (satellite alternative)  
YYY = longitude (0-180)  
Z = E (East) or W (West)  
D = decoding type (0 = test, 1 = DSS-A,  
2 = DSS-B, 3 = DVB)  
L = LNB polarization (C = circular, L = linear)  
Function:  
configures one of the user-configurable satellites  
with the longitude provided  
Response:  
if valid entry, echoes the input data  
if invalid entry, returns error message  
After entering the SATCONFIG command, you must turn on the  
DEBUG mode by typing @DEBUGON. Following the entry of  
the SATCONFIG and DEBUGON commands, enter the satellite  
transponder information via PC as follows:  
Command:  
Where:  
@SATCONFIG,X,N,F,S,C,ID,P,B,D<cr>  
@SATCONFIG = directs data to the RF Board  
X = satellite location A or B  
N = satellite table # (98 & 99 are slots for user-  
configured satellites)  
F = frequency in MHz (either 00000 or a range from  
10700 - 12700)  
S = the satellite transponder symbol rate in  
Mbit/second (01000 - 29999)  
C = the FEC code (e.g., 12, 23, 34, 56, 67, 78)  
ID = the satellite network ID in hexidecimal format  
(0x####)  
P = the LNB polarization (v = vertical,  
h = horizontal, r = right, l = left)  
B = the LNB down conversion frequency (l = low,  
h = high, u = USA)  
D = decoding type (0 = test, 1 = DSS-A,  
2 = DSS-B, 3 = DVB)  
2-20  
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Installation  
This information has to be entered for each of the four  
transponder categories:  
vertical high  
vertical low  
horizontal high  
horizontal low  
or  
right  
left  
TracVision C3 requires that the data fields for all four  
transponder categories be provided. If the selected satellite does  
not have information for one or more of the transponder  
categories, default information should be entered in the fields as  
follows:  
Table 2-6  
Default Transponder Values  
Transponder Data  
Frequency  
Default Value  
00000  
Symbol Rate  
FEC Code  
27500  
the same value as provided for those  
transponders with data  
Network ID  
0x0000  
Polarity and Band  
whichever combinations are not  
already provided  
After entering this information, it is necessary to save these  
settings. To do so, type:  
@SAVE,A (or @SAVE,B if data is for User2 satellite)  
@DEBUGOFF  
After completing this process, restart the system by either cycling  
power or typing ZAP.  
One of your user-defined satellite options has now been added to  
the TracVision C3 satellite library. This option will now be  
available the next time the SATINSTALL command is given.  
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A Guide to TracVision C3  
An Example of Configuring a User-defined Satellite (Europe)  
The following is an example of configuring the fictional  
YOURSAT 101 as the USER1 configured satellite. Prior to  
configuring this satellite or any others, be certain to get the most  
up-to-date information from one of the sources previously  
discussed.  
Table 2-7  
Sample User-defined  
YOURSAT 101 at 7 West, DVB decoder, Linear Polarization LNB  
Horizontal High  
Satellite Configuration (Europe)  
Frequency  
Symbol Rate  
FEC Code  
Network ID  
11.966 GHz  
27500  
3/4  
2048 (dec) = 0x0800  
Vertical High  
Frequency  
Symbol Rate  
FEC Code  
Network ID  
11.823 GHz  
27500  
3/4  
2048(dec) = 0x0800  
Vertical Low  
No Data Listed  
Horizontal Low  
No Data Listed  
Based on this information, the data entered via the PC would  
look like this, assuming that YOURSAT 101 would be Satellite A:  
SATCONFIG,USER1,7,W,3,L  
@DEBUGON  
@SATCONFIG,A,98,11966,27500,34,0x0800,H,H,3  
@SATCONFIG,A,98,11823,27500,34,0x0800,V,H,3  
@SATCONFIG,A,98,00000,27500,34,0x0000,V,L,3  
@SATCONFIG,A,98,00000,27500,34,0x0000,H,L,3  
@SAVE,A  
@DEBUGOFF  
ZAP  
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Installation  
An Example of Configuring a User-defined Satellite (N. America)  
The following is an example of configuring the fictional  
YOURSAT 101 as the USER1 configured satellite. Prior to  
configuring this satellite or any others, be certain to get the most  
up-to-date information from one of the sources previously  
discussed.  
Table 2-8  
YOURSAT 101 at 71 West, DVB decoder, Circular Polarization LNB  
Sample User-defined  
Satellite Configuration  
(N. America)  
Right  
Frequency  
Symbol Rate  
FEC Code  
Network ID  
11.966 GHz  
27500  
3/4  
2048 (dec) = 0x0800  
Left  
Frequency  
Symbol Rate  
FEC Code  
Network ID  
11.823 GHz  
27500  
3/4  
2048(dec) = 0x0800  
Based on this information, the data entered via the PC would  
look like this, assuming that YOURSAT 101 would be Satellite A:  
SATCONFIG,USER1,71,W,3,C  
@DEBUGON  
@SATCONFIG,A,98,11966,27500,34,0x0800,R,U,3  
@SATCONFIG,A,98,11823,27500,34,0x0800,L,U,3  
@SAVE,A  
@DEBUGOFF  
ZAP  
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2.6 Setting the Skew Angle  
(European Systems Only)  
The Antenna LNB skew angle must be adjusted to optimize  
channel reception. Refer to your satellite service provider for the  
proper skew angle for the selected satellite service and  
geographical location. The skew angle for KVH predefined  
satellites can also be obtained by using a PC connected to the  
maintenance port. Enter your latitude and longitude using the  
SKEWANGLE. The system will respond with the skew angle for  
whichever satellite is currently selected.  
Adjusting the LNB Skew Angle  
Figure 2-20  
Skew Adjustment  
1. Determine the skew angle for the selected satellite  
and region.  
2. Loosen the wing nut on the LNB clamp so that the  
LNB can be moved.  
Skew Angles  
LNB  
LNB Clamp  
& Wing Nut  
3. Carefully rotate the LNB so that the scribe mark  
on the LNB clamp is aligned with the proper angle  
measurement.  
Scribe  
Mark  
4. Tighten the wing nut and LNB clamp to secure the  
LNB.  
2.7 Checking Out the System  
To complete the TracVision C3 installation, it will be necessary to  
verify that the system functions properly. Critical to ensuring that  
the system is configured and operating properly is to check the  
system startup routine to ensure that the system is operating  
within normal parameters.  
To do so, it is necessary to connect a PC to the terminal  
maintenance port. The diagnostics procedure requires terminal  
emulation software such as PROCOMM or Windows Terminal or  
Hyperterminal. Use the settings appropriate to your application.  
1. Connect one end of the PC data cable to the DB9  
connector on the switchplate. Connect the other  
end to the serial port on the PC (a 9-pin/ 25-pin  
connector adapter may be needed for some PCs).  
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Installation  
2. Open the terminal emulation software and  
establish the following settings:  
• 9600 baud  
• no parity  
• 8 data bits  
• 1 start bit  
• 1 stop bit  
• no flow control  
3. Apply power to the TracVision C3 system and the  
IRD and allow the system to complete full  
initialization. Data should be scrolling on the PC  
display to identify any system problems detected.  
If no data is seen, recheck your connections and  
the terminal software setup. A sample startup  
sequence has been provided in Appendix D.  
4. After completing the review of the startup and  
operational routines, turn on the IRD and  
television and check the channels on the selected  
satellites. For European systems, view both  
horizontally and vertically polarized channels, if  
possible.  
5. When all checks are completed, shut down the  
system.  
If a need arises to paint the  
radome, only use non-metallic  
paint to avoid degrading the RF  
signal strength and the reception  
quality. The KVH warranty does not  
cover degraded performance  
resulting from a painted radome.  
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2.8 Changing Geographic Location  
If you move from Europe to the U.S., or from the U.S. to Europe,  
you will need to modify your TracVision C3 system to receive  
satellite TV signals in the new geographic area.  
To begin receiving satellite signals in the new area, perform the  
following steps.  
Swap LNBs  
To receive the proper satellite signals in the new geographic  
location, your TracVision antenna must be equipped with the  
appropriate LNB for that location. If moving from Europe to the  
U.S., you will need to install a North American-style LNB. If  
moving from the U.S. to Europe, you will need to install a  
European-style LNB. Table 2-9 lists the part numbers for ordering  
these LNB options.  
Table 2-9  
LNB Part Numbers  
Part Name  
Part Number  
19-0196  
European-style LNB  
North American-style LNB  
19-0056  
With the new part, you will receive an easy-to-understand  
instruction sheet for swapping the LNBs.  
Install New Satellites  
When you move to a new area, the list of available satellites  
changes. If youre moving to Europe, you will need to choose a  
new satellite pair from the list of available European satellites (see  
Table 2-3). If youre moving to the U.S., you will need to choose a  
new satellite pair from the list of available North American  
Replace the IRD  
In order to receive satellite TV service in your new geographic  
location, you will need to purchase an IRD designed for that  
location. Refer to your satellite TV service provider for more  
information.  
You may also need to replace your  
television when changing  
geographic location. In North  
America, your TV must support the  
NTSC video standard. In Europe,  
your TV must support the PAL  
video standard.  
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Using Your TracVision C3  
3 Using Your TracVision C3  
For TracVision C3 to receive the satellite signals, the antenna  
must have a clear line of sight to the satellite. If you only receive  
intermittent signals or the antenna cannot find the satellite, check  
around your vessel for any objects that could be blocking the  
signal, such as other vessels, trees, buildings, other onboard  
equipment, etc.  
Figure 3-1  
Be Aware of Objects that Might  
Block the Satellite Signals  
You must also be located within the selected satellites coverage  
area in order to receive its signal. Refer to your satellite television  
service manual to check the viable coverage area. For your  
convenience, KVH provides links to several web sites that offer satellite  
To minimize the time it takes the  
antenna to acquire the satellite, do  
not change the channel during the  
startup process or cable unwrap.  
3.1 Turning On the System  
The TracVision C3 system is easy to use. Antenna unit  
initialization and satellite acquisition are completely automatic.  
Figure 3-2  
Turning on the TracVision C3  
Using the Switchplate  
To use the TracVision C3 system:  
1. Turn on the IRD and the television. (Refer to your  
IRD user manual for complete operating  
instructions for the IRD.)  
2. Turn on the antenna using the switchplate, as  
pictured in Figure 3-2.  
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3. Avoid turning the vessel for 60 seconds after  
turning on the antenna to allow the antenna gyro  
to initialize properly.  
3.2 Changing Channels and  
Switching Between Satellites  
If you have followed the installation instructions, your system  
should be set to the active satellite pair of your choice and the  
system should have downloaded the appropriate channel guides.  
You must also have a properly configured IRD (if this has not  
been done, refer to your IRD Users Manual for instructions for  
your specific IRD).  
Your TracVision system is programmed to track either of two  
satellites, stored in memory as Satellite A and Satellite B. You can  
use the IRD remote control, the optional TV/ SAT Switch, or a PC  
to select between the two satellites.  
If you are a DISH 500 customer,  
you can order the optional TV/SAT  
Switch – free of charge. Simply fill  
out the order form located at the  
back of this manual and fax it to  
KVH at +1 401 845-8190.  
3.2.1 Using the IRD Remote Control to Switch  
Between Satellites  
When the TracVision C3 system and the IRD have matching  
configurations, switching from one satellite to the other is as easy  
as changing the channel using the remote control. TracVision C3  
will automatically switch from Satellite A to B and back again as  
necessary to receive your selected channel.  
The satellite configuration on  
your IRD must match the satellite  
setting on the TracVision C3  
system.  
DIRECTV Satellite Subscribers  
DIRECTV subscribers in certain regions of the United States will  
require a DSS Plus IRD to receive both satellite and alternative  
programming. Check with DIRECTV for regional requirements.  
Satellite A on the TracVision C3  
must be the same satellite as IRD  
Alternative 1 (or A, based on your  
IRD) and must be assigned the IRD  
DiSEqC 1 setting.*  
If connected to the antennas RF1 connector, the DSS Plus IRD  
allows you to switch channels using the remote control. If you  
are a DIRECTV subscriber, but do not have a DSS Plus IRD, or  
you are using a multiswitch, use the optional TV/ SAT Switch* or  
a PC, as described in the following sections.  
Satellite B on the TracVision C3  
must be the same satellite as IRD  
Alternative 2 (or B, based on your  
IRD) and must be assigned the IRD  
DiSEqC 2 setting.*  
* To order a TV/SAT Switch (KVH Part Number 01-0245), please call +1 401 847-3327.  
Refer to your IRD user manual for  
complete instructions for your IRD.  
EchoStar Satellite Subscribers  
EchoStar subscribers will need to use the optional TV/ SAT  
Switch or a PC to change satellites, as described in the following  
sections.  
*DiSEqC settings only apply to  
European systems.  
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Using Your TracVision C3  
Figure 3-3  
TV/SAT Switch  
3.2.2 Using the TV/SAT Switch to Switch  
Between Satellites - Optional  
If you are a DISH 500 customer, or youre unable to switch  
between satellites using the IRD remote control, you can use the  
optional TV/ SAT Switch (see Figure 3-3) to easily select between  
Satellite A and Satellite B.  
Error Sat B  
Sat A  
TV/SAT Switch Controls and Indicators  
The Select button is used for all operator controls. The TV/ SAT  
Switch also has three LED indicators that show its current status.  
Table 3-1 explains the function of each indicator.  
Select  
Changing Satellites:  
1. Push Select button  
Indicator  
Status  
Meaning  
2. Wait while Sat A or  
B blinks green  
Sat A  
Blinking green  
Wait – Searching for satellite  
3. Ready when Sat A  
or Sat B stays  
solid green  
Solid green  
Blinking red  
Tracking Satellite A  
Other Indicators:  
Error  
Both blinking  
green: initializing  
Error light  
blinking red:  
system problem  
Sat B  
Blinking green  
Solid green  
Wait – Searching for satellite  
Tracking Satellite B  
Connecting the TV/SAT Switch  
To use the TV/ SAT Switch, you must first connect it to the  
TracVision system.  
Table 3-1  
TV/SAT Switch LED Indicators  
1. Connect the TV/ SAT Switch’s data cable to the  
maintenance port on the switchplate (see  
Figure 3-4).  
Figure 3-4  
Switchplate Maintenance Port  
Maintenance Port  
(DB9 Connector)  
2. The Sat A and Sat B indicators blink while the  
system initializes.  
3. Either the Sat A or Sat B indicator will turn solid  
green, denoting which satellite is currently being  
tracked.  
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Using the TV/SAT Switch  
The TV/ SAT Switch is very easy to use. All operations are  
controlled through the single Select button.  
To select the second satellite, perform the following steps:  
1. Press the Select button on the TV/ SAT Switch.  
2. The indicator for the current satellite (Sat A or  
Sat B) extinguishes, while the indicator for the  
other satellite starts blinking.  
3. Once the indicator for the other satellite turns  
solid green, the TracVision system is tracking the  
newly selected satellite. You can now use your IRD  
to choose a channel on the new satellite.  
3.2.3 Using a PC to Switch Between Satellites  
If you are a DISH 500 customer,  
you can order the optional TV/SAT  
Switch – free of charge. Simply fill  
out the order form located at the  
back of this manual and fax it to  
KVH at +1 401 845-8190. Please  
take advantage of this free offer to  
make satellite switching a breeze!  
If youre unable to switch between satellites using the IRD  
remote control, you can use a PC connected to the switchplates  
maintenance port to select between Satellite A and Satellite B. The  
procedure requires terminal emulation software such as  
PROCOMM or Windows Terminal or Hyperterminal. Use the  
settings appropriate to your application.  
To switch satellites using a PC, perform the following steps:  
1. Connect one end of the PC data cable to the  
maintenance port on the switchplate (see  
Figure 3-5). Connect the other end to the serial  
port on your PC (a 9-pin/ 25-pin connector adapter  
may be needed for some PCs).  
Figure 3-5  
Switchplate Maintenance Port  
Maintenance Port  
(DB9 Connector)  
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2. Open the terminal emulation software and  
establish the following settings:  
• 9600 baud  
• no parity  
• 8 data bits  
• 1 start bit  
• 1 stop bit  
• no flow control  
3. Once the data connection is made, enter the  
Satellite Selection command as follows:  
Command:  
@L,x<cr>  
(<cr> indicates a carriage return/ENTER key)  
Where:  
x = A or B (whichever satellite you want to  
track)  
To select Satellite A, you would enter @L,A<cr>.  
To select Satellite B, you would enter @L,B<cr>.  
4. The antenna unit shifts to track the second  
satellite.  
3.3 Watching Television  
TracVision C3 is designed to operate as efficiently and as reliably  
as possible both when your vessel is in motion and at rest.  
Cable Unwrap  
The antenna unit can rotate a full 720° before coming to the end  
of its cable. If it does so, the system automatically unwraps the  
cable by quickly rotating the dish in the opposite direction.  
During this process, your television transmission will be frozen  
momentarily while the cable unwraps and the antenna reacquires  
the satellite.  
Sleep Mode  
When the vessel has come to a stop and the antenna holds its  
position for 1 minute (e.g., at a dock), the antenna unit enters  
Sleep Mode, which turns off the conical scan tracking, reducing  
any motor noise the antenna may be making. As soon as the  
vessel moves beyond a 1º window, Sleep Mode will automatically  
be turned off and the system will begin tracking the satellite  
again. This convenient feature is ideal for when a vessel is  
docked and passengers want to watch TV.  
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KVH recognizes that some customers may not want to take  
advantage of this convenient feature. In this case, it is possible to  
disable Sleep Mode using a simple software command as follows:  
1. Connect a laptop computer to the system using the  
maintenance port and a terminal emulation  
2. Turn on the antenna. When the limit switch test is  
complete:  
a. Type HALT<cr> (<cr> indicates a carriage  
return/ENTER key).  
b. Type DEBUGON<cr>.  
c. Type SLEEPOFF<cr>.  
3. Cycle the antennas power. Sleep Mode is now  
disabled.  
4. To reactivate Sleep Mode, follow this same  
process, except type SLEEPON<cr> in Step c.  
Conical Scan Tracking  
The antenna control unit uses conical scanning to maintain peak  
signal strength to the receiver and to update the satellites  
position. When conical scan tracking is active, the antenna moves  
continually with a circular motion to sweep across the satellites  
peak signal. The signal strength is then fed back to the control  
circuits to keep coming back to the direction of the strongest  
signal.  
If the satellite signal is lost while the system is in conical scan  
track mode, the control software imposes a 45-second time-out  
delay. If the signal is not regained during that time, the antenna  
reverts to the set of Search Modes to start looking for the satellite  
signal. This is an automatic process that does not require user  
intervention.  
3.4 Internet Access  
Your TracVision C3 can receive high-speed Internet data when  
used in conjunction with KVHs TracNet 2.0 Mobile High-speed  
Internet System. With TracNet 2.0, you get broadband Internet  
access on the move via satellite downloads and a wireless return  
path. For more information about TracNet 2.0 in North America  
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Troubleshooting  
4 Troubleshooting  
The troubleshooting matrix shown in Table 4-1 identifies some  
trouble symptoms, their possible causes, and references to  
troubleshooting solutions.  
Table 4-1  
Troubleshooting Matrix  
SYMPTOM  
Antenna non-functional  
X
Antenna not switching channels/satellites  
No picture on TV set  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Intermittent picture for short intervals  
System works at rest but not on the move  
System will not find satellite  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Snowy television picture  
X
X
X
Picture jumbled, parts missing, freezing  
TV/SAT Switch Error LED blinking  
X
X
X
X
4.1 Causes and Remedies for  
Common Operational Issues  
There are a number of common issues that can affect the signal  
reception quality or the operation of the TracVision C3. The  
following sections address these issues and potential solutions.  
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4.1.1 Blown Fuse or Improper Wiring  
If the antenna unit is installed but entirely non-responsive, there  
are two key factors to check as part of the troubleshooting  
process:  
1. Blown Fuse – The antenna unit is equipped with  
two fuses mounted on its CPU Board. If either of  
these fuses has blown or been broken, the antenna  
locations and how to access the CPU Board.  
2. Wiring – If the system has been improperly wired,  
4.1.2 Vessel Turning During Startup  
If the vessel turns during the 60-second startup and  
initialization sequence that occurs immediately after turning  
on the power to the TracVision C3 unit, the antenna gyro will  
record that variable motion as “standing still.” This may cause  
the antenna to track improperly. To solve this problem, turn the  
TracVision C3 off for at least 10 seconds. Turn the system back  
on, making certain that the vessel is either motionless or  
travelling in a straight line for the 60 seconds immediately  
following power-up.  
4.1.3 Incorrect Satellite Configuration  
The satellite configuration on your IRD must match the satellite  
setting on the TracVision C3 system.  
*
Satellite A on the TracVision C3 must be the same  
satellite as IRD Alternative 1 (or A, based on your  
IRD) and must be assigned the IRD DiSEqC 1  
setting.*  
Satellite B on the TracVision C3 must be the same  
satellite as IRD Alternative 2 (or B, based on your  
IRD) and must be assigned the IRD DiSEqC 2  
setting.*  
DiSEqC settings apply only to European systems.  
Refer to your IRD user manual for complete instructions on  
configuring your IRD.  
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Troubleshooting  
4.1.4 Satellite Signal Blocked  
Satellite signals can be blocked or degraded by building, trees,  
vessel to clear an external obstruction will also restore signal  
quality.  
4.1.5 Dew or Rain Pooling on Dome  
Dew or rain can occasionally pool on the top of the radome.  
While this moisture will usually be dispersed when the vessel is  
in motion, it can disrupt the signal while the vessel is at rest. This  
issue can be minimized with two approaches:  
1. Spray the dome with hosed water to remove the  
dew from the domes surface.  
2. Periodically apply liquid dish detergent to the  
domes surface. Wipe the full-strength detergent  
on the dome and allow it to dry. This treatment  
will provide a film that will help moisture roll off  
the dome.  
4.1.6 Satellite Coverage Issue  
For your convenience, KVH  
TracVision C3 will provide outstanding reception throughout the  
entire coverage area for your satellite television service of choice.  
However, signal quality can be degraded as you approach the  
fringe coverage areas. Refer to your satellite television service  
manual to check the viable coverage area.  
provides links to several web sites  
that offer satellite coverage  
information. Simply go to our web  
4.1.7 Radar Interference  
The energy levels radiated by radar units can overload the  
optimal location with regard to your radar unit.  
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4.1.8 Incorrect or Loose RF Connectors  
quality. In addition, if you are unable to switch to the other  
programmed satellite, make sure that you have connected your  
RF signal cable to the antenna baseplate connector labeled “RF1”  
Baseline RF levels are included as  
part of the startup sequence  
4.1.9 Type of Multiswitch Used  
(North American Systems Only)  
An active (not passive) multiswitch must always be used to  
connect the TracVision C3 system to multiple IRDs. Refer to  
4.2 IRD Troubleshooting  
The IRD that was provided with your satellite television service  
may also be the cause of less-than-ideal operation. First check the  
IRD’s configuration to ensure it is set up for the desired  
programming. In the case of a faulty IRD, refer to your IRD user  
manual for service and warranty information. If the IRD is both  
configured properly and fully functional, contact your local KVH  
dealer or service center for assistance.  
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Troubleshooting  
4.3 Antenna Gyro and LNB Faults  
Section 5, “Maintenance,” provides detailed instructions for  
authorized service personnel who may be required to replace the  
TracVision C3 antenna gyro or the LNB.  
4.4 Computer Diagnostics  
TracVision C3 has been designed to provide diagnostic readouts  
viewed on a personal computer having an RS-232 serial  
communication port. If you are unable to isolate a system  
problem with the foregoing troubleshooting tools, set up for  
computer diagnostics as described below. System problems will  
most likely be found somewhere through the diagnostic readouts.  
The diagnostics procedure requires terminal emulation software  
such as PROCOMM or Windows Terminal or Hyperterminal. Use  
the settings appropriate to your application.  
1. Connect one end of the PC data cable to the DB9  
connector on the switchplate. Connect the other  
end to the serial port on the PC (a 9-pin/ 25-pin  
connector adapter may be needed for some PCs).  
2. Open the terminal emulation software and  
establish the following settings:  
• 9600 baud  
• no parity  
• 8 data bits  
• 1 start bit  
• 1 stop bit  
• no flow control  
3. Apply power to the TracVision C3 system and  
allow the system to complete full initialization.  
Data should be scrolling on the PC display to  
identify any system problems detected. If no data  
is seen, recheck your connections and the terminal  
software setup.  
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4.5 Maintenance Port Parser  
Commands  
TracVision C3 system parser commands are detailed in  
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Maintenance  
5 Maintenance  
5.1 Warranty/Service Information  
For information on KVH warranty, repair, and liability policies,  
your local authorized dealer/ installer or distributor, or contact  
KVH or KVH Europe directly.  
5.2 Preventive Maintenance  
TracVision C3 requires minimal preventive maintenance. The  
following tasks are sufficient to maintain peak performance.  
Monthly  
Wash the exterior of the radome and baseplate  
assembly with fresh water; a mild detergent may  
be added to remove grime. Do not spray the  
radome directly with high-pressure water.  
When cleaning the radome, avoid  
any compounds that react with  
plastic.  
Do not apply abrasive cleaners or volatile solvents  
such as acetone to the ABS radome.  
Annually  
Remove the radome and examine the interior of  
the antenna unit for signs of corrosion, loose  
connections, or frayed or broken wires.  
Visually inspect the elevation drive shaft to be  
certain that it moves easily and is clear of grit and  
debris.  
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5.3 Replaceable Parts  
TracVision C3 has been designed with durability and low  
maintenance in mind. If you experience an operating problem or  
otherwise require technical assistance, contact your local  
authorized TracVision C3 dealer/ distributor first. Have the  
antenna unit serial number ready with a list of the trouble  
symptoms. If an authorized dealer/ distributor is not located  
nearby, contact the factory directly at the telephone, facsimile, or  
e-mail listings inside the front cover.  
The serial number of your  
TracVision C3 will be required  
during any troubleshooting or  
service calls. You will find the  
manual.  
Replacement part numbers for units that can be serviced in the  
field are listed in Table 5-1. These parts may be obtained from  
any KVH authorized dealer/ distributor.  
Part Name  
Part Number  
Table 5-1  
Field Replaceable Units  
Baseplate Assembly  
02-1245-01*  
02-1245-03**  
Radome Assembly  
Data/Power Cable  
RF Cable  
02-0953-04  
32-0730-45  
32-0417-45  
32-0628-06  
02-1043-02  
02-1233  
PC Cable  
CPU PCB  
RF PCB  
Antenna Gyro  
02-1035  
Antenna Gyro Gasket  
System Fuses  
24-0139  
Should a fuse ever need to be  
replaced, TracVision C3 uses  
two 5x20mm, 3.15-amp, 250-volt  
fast-blow fuses.  
16-0017-3150  
19-0196  
LNB (European system)  
LNB (N. American system)  
Switchplate  
19-0056  
02-1023-01  
01-0245  
TV/SAT Switch (optional)  
* Baseplate assembly with single-output LNB  
** Baseplate assembly with dual-output LNB  
Specify color when ordering  
To help us continually improve the  
quality and reliability of our  
It is recommended that all other technical difficulties be resolved  
by returning the TracVision C3 unit to an authorized service  
provider.  
systems, please return any failed  
component to KVH or KVH Europe  
receive your replacement part.  
5-2  
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Maintenance  
5.4 Field Replaceable Unit  
Procedures  
Always lift the antenna unit by  
The following subsections provide detailed procedures for  
repairing or swapping out field replaceable units. The procedures  
refer to labeled items presented on the following diagrams.  
the gray baseplate, never by the  
radome or any portion of the  
antenna assembly!  
Figure 5-1  
Antenna, PCBs, and Rotating Plate  
RF Board Cover  
Pan Head Screws  
RF Cover  
Screws  
Standoffs  
RF Board  
PCB Cover  
Before servicing the antenna unit,  
be sure to disconnect power from  
the antenna unit and the IRD.  
Reconnect power after completing  
the service.  
PCB  
Figure 5-2  
Rotating Plate  
Close-up of Connecting Rod  
and E-ring  
Connecting Rod  
E-ring  
Antenna Gyro  
Linear Actuator  
The antenna reflector is not shown  
in several figures for clarity  
purposes only. Do not remove the  
antenna reflector!  
Elevation Axis  
Motor Shaft  
54-0159 Rev. G  
5-3  
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A Guide to TracVision C3  
Wing Screw  
and Washer  
Figure 5-3  
Antenna Assembly  
LNB Clamp  
Antenna Gyro Cable  
LNB Styles  
Locking Nuts  
and Washers  
Reflector Bracket  
N. American  
European  
Antenna Gyro  
Antenna Gyro  
Gasket  
Antenna Reflector  
Figure 5-4  
Rotating Plate  
Close-up of RF Detector and PCB  
RF Board  
PCB  
Cable Clamp Screw  
Antenna  
Gyro Cable  
Cable Clamp  
5-4  
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Maintenance  
5.4.1 PCB Removal and Replacement  
Estimated Time to Repair: 12 hour  
The microprocessor PCB assembly is protected by a cover  
fastened to the rotating plate Fig. 5-1. The cover must be  
removed to gain access to the main power fuses and the PCB  
assembly.  
When carrying out maintenance  
on the PCB, be sure to not drop  
any of the small screws inside the  
mechanism. If a screw is lost within  
the baseplate, it must be retrieved  
to avoid causing any damage when  
the unit rotates.  
1. Using needle-nose pliers, remove the E-ring from  
one end of the connecting rod Fig. 5-2.  
2. Remove the connecting rod by sliding it off the  
bracket.  
3. Fully retract the elevation axis motor shaft  
– Fig. 5-5.  
Figure 5-5  
Removing the PCB Cover  
Elevation Axis  
Motor Shaft  
Linear Actuator  
PCB Cover  
4. Remove the 6 pan head screws from the PCB cover  
flanges.  
5. Remove the PCB cover. To get the necessary  
clearance, rotate the linear actuator up 90º while  
lifting the PCB cover – Fig. 5-5.  
6. Remove all cable connectors from the PCB.  
Figure 5-6 on the following page illustrates the  
TracVision C3 is equipped with two  
5x20 mm, 3.15-amp, 250-volt fast-  
blow fuses, which are mounted on  
the PCB. To access and replace  
one of these fuses, remove the  
PCB cover.  
54-0159 Rev. G  
5-5  
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A Guide to TracVision C3  
Figure 5-6  
PCB and RF Detector Board  
Connector Locations  
RF Connector to IRD  
RF Connector to LNB  
RF Board  
J1  
J3  
Limit Switches  
Fuses  
Power/Data  
Gyro  
J5  
J4  
J11  
J9  
PCB  
J2 J1  
RF Board  
Elevation Motor  
Azimuth Motor  
7. The PCB is mounted to the rotating plate with  
9 pan head screws. Remove the screws and PCB.  
8. Reverse this process to install the replacement  
When replacing the PCB cover, be  
careful not to pinch any cables.  
9. Carry out all calibration procedures for the  
antenna gyro (Section 5.4.3).  
5.4.2 RF Detector/DVB Decoder  
Estimated Time to Repair: 12 hour  
The RF Detector PCB receives operating voltages from both the  
CPU board and the IRD (via the RF cable). Ensure that all power  
is turned off before proceeding.  
1. Remove the 4 RF board cover screws and washers  
from the RF board cover.  
2. Remove the RF board cover.  
3. Remove the 2 RF connectors from the coaxial  
fittings on the PCB. Tag the cables to ensure that  
they are returned to the same connectors.  
4. Remove the 2 Molex connectors from the RF board  
(J3 and J1) – Fig. 5-6.  
5-6  
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Maintenance  
5. Remove the 4 standoffs Fig. 5-1. Remove the RF  
Detector PCB from the rotating plate.  
6. Installation of the replacement RF Detector is the  
reverse of this procedure. Be sure that the RF  
cables are restored to their original positions. Be  
sure that the center conductor pin is centered in  
the connector before tightening the collar.  
5.4.3 Antenna Gyro Assembly  
Estimated Time to Repair: 1 hour  
The antenna gyro is mounted on the rear of the antenna reflector  
bracket with four locking nuts and washers Fig. 5-3. Following  
the removal and replacement of the antenna gyro assembly, it  
will be necessary to calibrate the gyro and restart the system.  
Directions for removal, replacement, and calibration follow:  
Following the removal and  
replacement of the antenna gyro  
assembly, it will be necessary to  
calibrate the gyro and restart  
the system as described in the next  
section.  
1. Using needle-nose pliers, remove the E-ring from  
one end of the connecting rod Fig. 5-2.  
2. Remove the connecting rod by sliding it off the  
bracket.  
3. Fully retract the elevation axis motor shaft  
4. Remove the 6 pan head screws from the PCB cover  
flanges.  
5. Remove the PCB cover. To get the necessary  
lifting the PCB cover Fig. 5-5.  
6. Remove the screw and clamp holding the antenna  
gyro cable to the rotating plate. Be sure to save the  
cable clamp and screw Fig. 5-4.  
7. Remove the Molex connector from J11 on the PCB  
8. Remove the 4 nuts and washers and take the gyro  
off of the bracket.  
9. Remove the antenna gyro gasket.  
10. Replacement is the reverse of this procedure.  
54-0159 Rev. G  
5-7  
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A Guide to TracVision C3  
Antenna Gyro Calibration  
1. Connect a PC to the communications port as  
2. Type HALT<cr> (<cr> indicates a carriage return/  
ENTER key) while the system is performing the  
limit switch initialization routine. The system will  
complete the initialization function by finding the  
azimuth and elevation switch limits and then go to  
the home position.  
3. Type DEBUGON<cr> to enter Debug Mode.  
4. Type =CALGYRO<cr>. Verify that the Antenna  
Gyro Azimuth scale factor is between -0.00090 and  
-0.00110 and the Antenna Gyro Elevation scale  
factor is between 0.00090 and 0.00110.  
5. Type ZAP to restart/ reinitialize the system.  
5.4.4 Antenna LNB Replacement  
Estimated Time to Repair: 12 hour  
The LNB receives power from the  
IRD via the RF Detector PCB. Be  
certain that the IRD is disconnected  
from its power source before  
In the event that the LNB experiences problems, it may be  
necessary to replace it. To do so, use the following procedure:  
1. (European systems only) Make a note of the current  
LNB skew angle, pictured in Figure 5-7.  
removing or reconnecting the LNB.  
Figure 5-7  
LNB Skew Angle Setting  
(European systems only)  
2. Disconnect the RF cable connector(s) at the LNB.  
Skew Angles  
LNB  
4. Remove the top of the LNB clamp and remove the  
LNB.  
LNB Clamp  
& Wing Nut  
5. Place the new LNB in the clamp and reattach the  
RF connector(s).  
Scribe  
Mark  
6. Replace the LNB clamp:  
A. For North American LNBs, tighten the clamp  
fully. The replacement process is complete.  
B. For European LNBs, do not fully tighten the  
clamp and proceed to Step 7.  
7. (European systems only) Carefully turn the LNB so  
that the scribe mark is aligned with the skew angle  
noted in Step 1. Fully tighten the clamp to  
complete the replacement process.  
5-8  
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Maintenance  
5.5 Preparation for Shipment  
If it is necessary to repack the antenna unit for shipment, the  
shipping restraints removed during installation must be  
replaced. Follow these steps to reinstall the restraints.  
When rotating the azimuth  
1. Rotate the antenna unit so that the LNB is facing  
away from the baseplate connectors.  
mechanism by hand, go slowly!  
Hitting the mechanical stops with  
excessive force will damage the  
azimuth limit switch.  
2. Attach the three restraints to the baseplate using  
1
the 4"-20 x 58" hex screws and washers (provided  
as part of the kitpack) and nuts (removed from the  
shipping restraints during installation) as pictured  
in Figure 5-8.  
Figure 5-8  
Attaching the Shipping Restraints  
to the Antenna Baseplate  
3. Place the antenna bracket on the forward shipping  
restraint.  
4. Secure the forward restraint and bracket by  
wrapping two tie-wraps around the bend in the  
forward restraint and the antenna bracket (at the  
end of the LNB bracket).  
Figure 5-9  
Securing the Forward  
Shipping Restraint  
KVH is not liable for damage  
caused by improper shipping.  
5. Place the entire antenna unit into its shipping box  
using the original packaging material.  
54-0159 Rev. G  
5-9  
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System Specifications  
Appendix A  
System Specifications  
Physical Characteristics  
Table A-1  
TracVision C3 System  
Specifications  
Power  
11-16 volts DC @ 2.5 amps nominal,  
3.5 amps peak  
Dimensions/Weight  
LNB  
32" (81 cm) wide x 14.8" (38 cm) high,  
33 lbs (15 kg)  
European System: Single output  
N. American System: Dual output  
Tracking  
Better than 30º/sec  
Maintenance Port  
9600 bps, 8,N,1,EIA, RS232  
Pointing System  
Elevation Range  
Azimuth Range  
15º to 75º  
720º  
Position Repeatability  
0.1º  
Environmental  
Operating Temperature  
Storage Temperature  
Humidity  
-25ºC to +55ºC (-13ºF to +131ºF)  
-40ºC to +85ºC (-40ºF to +185ºF)  
to 100 percent  
54-0159 Rev. G  
A-1  
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Comprehensive TracVision C3 System Wiring Diagram  
Appendix B  
Comprehensive TracVision C3  
System Wiring Diagram  
The wiring diagram is presented on the following page.  
54-0159 Rev. G  
B-1  
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Switchplate Template  
Appendix C  
Switchplate Template  
54-0159 Rev. G  
C-1  
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Startup Data Sequence  
Appendix D  
Startup Data Sequence  
The data on the following pages presents a standard startup data  
sequence registered by the TracVision C3. This sequence can be  
recorded using the data port and a PC.  
?PGM  
KVH TracVision C3 Rev X - Version X.XX - Serial Number XXXXXXXX  
RF: ZAP  
*** Initializing RF Controller ***  
RF: S,A,V,U,V  
RF: SATINSTALL,55,C,57,C  
RF: L,A-------------------------------------------Identifies Satellite A or B as currently  
RF: SATCONFIG loaded for acquisition  
RF: F,A,12368,20000,67,0X0000,V,U,2---------------Satellite Configuration data, Satellite A  
RF: F,A,12368,20000,67,0X0000,V,U,2  
RF: F,A,12238,20000,67,0X0000,H,U,2  
RF: F,A,12238,20000,67,0X0000,H,U,2  
RF: F,B,12374,20000,34,0X1004,V,U,3---------------Satellite Configuration data, Satellite B  
RF: F,B,12374,20000,34,0X1004,V,U,3  
RF: F,B,12381,20000,34,0X1004,H,U,3  
RF: F,B,12381,20000,34,0X1004,H,U,3  
RF: RF PCB Version X.X----------------------------Current RF software revision  
RF: I,0,49568,00000,00196,0  
RF COMM: PASS-------------------------------------PASS is expected  
*** Initializing Antenna ***  
GPS: UTC: 083000.00, Lat: 4131.00N, Long: 7115.00W  
GPS: DSS_119 AZ = 238.9, EL = 22.1  
GPS: DSS_101 AZ = 220.9, EL = 33.4  
Limit Switch Test  
Limit Switch Status: PASS-------------------------PASS is expected  
*** Initializing Rate Bias ***  
+A/D: 1994 2029 329  
RF: S,A,V,U,V  
+A/D: 1994 2029 418  
RF: S,A,H,U,V  
+A/D: 1995 2028 267  
RF: S,A,V,U,V  
+A/D: 1995 2029 401  
RF: S,A,H,U,V  
+A/D: 1993 2029 290  
RF: S,A,V,U,V  
+A/D: 1994 2030 432  
Gyro Bias: Az = 1994.01, El = 2029.16-------------Expected range is 1700-2300  
Gyro Uncertainty: Az =  
3.00, El =  
3.00  
54-0159 Rev. G  
D-1  
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A Guide to TracVision C3  
*** Limit Switch Search ***  
RATE BIAS: PASS------------------------------------PASS is expected  
Searching for DSS_101, Threshold = 1000  
RF: S,A,H,U,V  
+POS: 220.2 33.4 356  
+POS: 155.5 33.4 333  
RF: S,A,V,U,V  
+POS: 85.0 33.4 429  
RF: S,A,H,U,V  
+POS: 14.4 33.4 274  
*** Cable Unwrap ***  
Cable Unwrap: AZ = -360.00  
+POS:  
9.8 33.4 466  
RF: S,A,V,U,V  
+POS: 180.1 33.4 630  
Saved Sat Pos: EL = 33.4  
*** Entering Search Mode 1 ***  
Searching for DSS_101, Threshold = 1000  
RF: S,A,H,U,V  
Satellite Found: AZ = 303.4, EL = 33.4, RF = 1971  
*** Entering Tracking ***  
+POS: 306.7 33.4 1517  
RF: S,A,V,U,V  
+POS: 312.4 33.7 789  
RF: S,A,H,U,V  
+POS: 304.1 34.1 2184  
RF: Freeze DAC = +01123  
RF: S,A,V,U,V  
+POS: 303.6 34.2 2482  
+POS: 303.6 34.4 2509  
*** Network ID Check ***---------------------------Comparing the tracked satellite’s network ID  
+POS: 304.5 34.3 2437  
+POS: 303.5 34.7 2524  
to the selected satellite’s network ID  
RF: Y,0X0000---------------------------------------Indicates positive satellite identification  
*** Tracking DSS_101 ***---------------------------Identifies satellite currently tracked  
+POS: 304.3 34.3 2534  
Saved Sat Pos: AZ = 303.73, EL = 34.68  
RF: AGCON  
(TV broadcast image should be available)  
RF: AGC=51592  
Gyro Bias Residue: Az = 1.2777e-01 EL = -1.0105e+00  
+POS: 303.9 35.0 2482  
Conscan=>sleep: sat in 1 deg window.  
RF: AGC=51596  
+POS: 304.0 34.4 2529  
Saved Sat Pos: AZ = 303.96, EL = 34.44  
RF: AGC=51611  
Sleeping  
D-2  
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Maintenance Port Parser Commands  
Appendix E  
Maintenance Port  
Parser Commands  
TracVision C3 system parser commands are parsed when the  
system receives an ASCII carriage return (Hex 0D). An ASCII line  
feed (Hex 0A) is permitted but is ignored in any transmitted  
command. All system responses are terminated with an ASCII  
carriage return followed by a line feed and ending with either an  
acknowledge character (ASCII > (Hex 3E)) or a not-acknowledge  
character (ASCII ? (Hex 3F)). The parser commands are shown  
below in boldface capital letters but they are not case-sensitive. In  
most cases the command is responded to with an echo; that is, if  
you type ZAP, for example, and press “ENTER” the response  
will be the command you have entered. For other commands the  
response is specific for each command, such as VERSION,  
STATUS or HELP.  
E.1 System Commands  
Software Version  
Table E-1  
Function:  
reports software version and system type  
System Commands  
Command:  
Argument:  
Response:  
VERSION  
none  
KVH TracVision C3 Version XX.XX  
System Status Report  
Function:  
reports general system status  
Command:  
Argument:  
Response:  
STATUS  
none  
system status string  
Initialize the System  
Function:  
initializes the system (perform a soft reset)  
Command:  
Argument:  
Response:  
ZAP  
none  
echoes the command, then reinitializes the system  
54-0159 Rev. G  
E-1  
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A Guide to TracVision C3  
Calibrate Gyro  
Function:  
performs azimuth and elevation calibration  
Command:  
Argument:  
Response:  
CALGYRO  
none  
echoes command and calibrates gyro  
Find Skew Angle for Currently Selected Satellite  
Function:  
calculates necessary LNB skew based on latitude,  
longitude, and selected satellite  
Command:  
Argument:  
Response:  
SKEWANGLE*  
none  
displays skew angle  
* Before this command can function properly, you must perform the GPS  
Position command detailed in Section E.6 to provide the system with the proper  
latitude and longitude.  
Help on Parser Commands  
Function:  
lists parser commands  
Command:  
Argument:  
Response:  
HELP  
none  
prints a list of all parser commands  
E.2 Manual Positioning Commands  
To execute the following commands, first put the antenna unit in  
idle mode by typing HALT and pressing “ENTER.” Positioning  
commands may be entered after the antenna comes to rest.  
Azimuth Angle  
Table E-2  
Manual Positioning Commands  
Function:  
commands a manual azimuth angle that the  
mechanism moves to  
Command:  
Argument:  
AZ,xxxx (range is 0000-3599)  
desired azimuth angle of the mechanism relative to  
external magnetic reference, or baseplate fwd,  
000°-359.9°  
Response:  
echoes the command; mechanism moves at a  
fixed velocity  
E-2  
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Maintenance Port Parser Commands  
Elevation Angle  
Function:  
commands a manual elevation angle that the  
mechanism moves to  
Command:  
Argument:  
EL,xxx (range is 100-850)  
desired elevation angle of the mechanism relative to  
up, 10.0°-85.0°  
Response:  
echoes the command; mechanism moves at a  
fixed velocity  
Azimuth CW Step  
Function:  
commands a 0.1 deg CW manual step in azimuth  
angle  
Command:  
Argument:  
Response:  
6
none  
echoes the command  
Azimuth CCW Step  
Function:  
commands a 0.1 deg CCW manual step in azimuth  
angle  
Command:  
Argument:  
Response:  
4
none  
echoes the command  
Elevation UP Step  
Function:  
commands a 0.1 deg UP manual step in elevation  
angle  
Command:  
Argument:  
Response:  
8
none  
echoes the command  
Elevation DOWN Step  
Function:  
commands a 0.1 deg DOWN manual step in  
elevation angle  
Command:  
Argument:  
Response:  
2
none  
echoes the command  
54-0159 Rev. G  
E-3  
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A Guide to TracVision C3  
E.3 Operational Commands  
To execute the following commands, first put the antenna unit in  
idle mode by typing HALT and pressing “ENTER.” After the  
system comes to a halt, type DEBUGON and press “ENTER” to  
enter programming mode.  
Tracking Mode  
Table E-3  
Operational Commands  
Function:  
starts active tracking of the satellite  
Command:  
Argument:  
Response:  
TRACK  
none  
echoes the command  
Idle Mode  
Function:  
halts active tracking and conical scan, then enters  
idle mode  
Command:  
Argument:  
Response:  
HALT  
none  
echoes the command  
Current Cable Wrap Angle  
Function:  
sets or reports current cable wrap angle, defined as  
0° (CCW limit) to 700° (CW limit); the value is  
expressed as 0000-7000 with an implied decimal  
Command:  
Argument:  
Response:  
WRAPANGLE,xxxx  
the desired cable wrap angle setting  
Wrap Angle = xxxx  
E.4 Tracking and Conical  
Scan Commands  
Target Location  
Table E-4  
Tracking and Conical  
Scan Commands  
Function:  
reports the target location in antenna frame. Data  
format is E### for elevation in degrees 000-900 and  
A#### for azimuth in degrees 0000-3599 with  
implied decimals  
Command:  
Argument:  
Response:  
TGTLOCATION  
none  
Target Location = A = E###, A####  
B = E###, A####  
E-4  
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Maintenance Port Parser Commands  
Analog Signal Strength Report  
Function:  
reports signal strength from RF detector circuit in  
A/D counts (000-FFF Hex)  
Command:  
Argument:  
Response:  
SIGLEVEL  
none  
Signal Strength = xxxx  
E.5 RF Board Commands  
Serial Communications, Status/Polarization Report, Tone Changes  
Table E-5  
RF Board Commands  
Function:  
start serial communications, reports status &  
polarization/tone changes  
Command:  
Response:  
@S  
S,s,p,b,m <cr> every 5 seconds until ><cr>is  
returned from system software  
Where:  
s = Satellite (a = Primary, b = Secondary)  
p = Polarization (v = Vertical, h = Horizontal,  
r = Right, l = Left, x = No LNB Power)  
b = Band (h = High Band, l = Low band, u = USA)  
m = Mode (v = Valid, i = Invalid)*  
* The Mode bit is used to evaluate the Satellite, Polarization, & Band  
combination vs. the Frequency/Symbol Rate/FEC currently in RAM. This bit will  
be set to invalid if the Frequency for the selected combination is set to 0x0000;  
otherwise it will be set to valid.  
54-0159 Rev. G  
E-5  
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A Guide to TracVision C3  
Report RF Tracking Parameters  
Function:  
reports all RF tracking parameters for primary &  
secondary satellites*  
Command:  
Response:  
Where:  
@SATCONFIG  
F,x,fffff,S,C,ID,P,B,D <cr>  
x = Satellite (a = Primary, b = Secondary)  
fffff = Frequency in MHz (00000 and 10700 to  
12700)  
S = Symbol rate in Mbit/Sec (1000 to 29999)  
C = FEC code rate (valid rates = 12, 23, 34, 56,  
67, 78)  
ID = Satellite Network ID in hexidecimal format  
(valid range = 0x0000 to 0xffff hex)  
P = LNB Polarization (v = vertical, h = horizontal,  
r = right, l = left)  
B = the LNB down conversion frequency (l = low,  
h = high, u=USA)  
D = decoding type (0 = test, 1 = DSS-A,  
2 = DSS-B, 3 = DVB)  
* This command dumps all eight combinations of the Satellite/  
Freq/Sym/FEC/ID/POL/Band/Decode currently stored in RAM.  
Set RF Tracking Parameters  
Function:  
Command:  
Response:  
Where:  
sets RF tracking parameter  
@SATCONFIG,X,N,F,S,C,ID,P,B,D<cr>  
Echoes the input data  
@SATCONFIG = directs data to the RF Board  
X = satellite location A or B  
N = satellite table # (98 & 99 are slots for user-  
configured satellites)  
F = frequency in MHz (either 00000 or a range  
from 10700 - 12700)  
S = the satellite transponder symbol rate in  
Mbit/second (01000 - 29999)  
C = the FEC code (e.g., 12, 23, 34, 56, 67, 78)  
ID = the satellite network ID in hexidecimal format  
(0x####)  
P = the LNB polarization (v = vertical,  
h = horizontal, r = right, l = left)  
B = the LNB down conversion frequency (l = low,  
h = high, u = US)  
D = decoding type (0 = test, 1 = DSS-A,  
2 = DSS-B, 3=DVB)  
E-6  
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Maintenance Port Parser Commands  
ID Match/Decoded Network ID  
Function:  
report ID match and decoded network ID  
Command:  
Response:  
@CHECKID  
Y,0X####  
N,0X####  
Y,NoID  
N,NoID  
Where:  
Y = yes  
N = no  
0X#### = network ID  
NoID = satellite unidentified  
E.6 Installation Commands  
To execute the following commands, first put the antenna unit in  
idle mode by typing HALT and pressing “ENTER.” After the  
system comes to a halt, type DEBUGON and press “ENTER” to  
enter programming mode.  
Table E-6  
Select Active Satellite  
Installation Commands  
Function:  
Command:  
Where:  
switch antenna tracking to/from satellite A and B  
@L,x  
x = A or B (as defined during the SATINSTALL  
process)  
Set/Report GPS Position  
Function:  
reports or sets default GPS position  
Command:  
GPS<cr>  
GPS,XX,D,YYY,E  
Response:  
Where:  
GPS = XXD YYYE<cr>  
GPS: XXD YYYE  
XX = latitude (0 - 90)  
D = S (South) or N (North)  
YYY = longitude (0 - 180)  
E = E (East) or W (West)  
54-0159 Rev. G  
E-7  
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A Guide to TracVision C3  
Report Satellite Names  
Function:  
report names for satellites A and B  
Command:  
Response:  
SATINSTALL  
SATINSTALL,<sat_a_name>,<sat_b_name>  
Report Configured Satellite Names  
Function:  
report names for all configured satellites  
Command:  
Response:  
SATLISTA  
SATLISTA,<sat_name1>,...,<sat_nameX>  
Report Valid Satellite B Selections  
Function:  
report names for all valid satellite B selections for a  
given satellite A selection  
Command:  
Response:  
SATLISTB,<sat_a_name>  
SATLISTB,<sat_a_name>,<sat_b_name1>  
...,<sat_b_nameX>  
Install Satellite Pair  
Function:  
installs satellites A and B as the satellite pair  
Command:  
SATINSTALL,<sat_a_name>,<sat_b_name>  
Response:  
If valid pair, echoes the input data  
If invalid pair, returns error message  
Configure Longitude of a User-configurable Satellite  
Function:  
configures one of the user-configurable satellites  
with the longitude provided  
Command:  
Response:  
SATCONFIG,USERX,YYY,Z,D,L  
If valid pair, echoes the input data  
If invalid pair, returns error message  
Where:  
X = 1 or 2  
YYY = longitude (0-180)  
Z = E (East) or W (West)  
D = decoding type (0 = test, 1 = DSS-A,  
2 = DSS-B, 3 = DVB)  
L = LNB polarization (c = circular, l = linear)  
E-8  
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Maintenance Port Parser Commands  
E.7 Debug Commands  
Report Offset Angles  
Table E-7  
Debug Commands  
Function:  
reports system offset angles  
Command:  
OFFSETS  
OFFSETS,XXXXX,YYYY  
Response:  
Where:  
Offsets= XXXXX.X XXXXX.X  
X = new azimuth offset (-1800 - 1800)  
Y = new elevation angle (-450 - 450)  
Applies Default Values to Default Satellites  
Function:  
updates the default satellites to the default values  
Command:  
Response:  
SATPAIR,X  
displays numerous frequency commands and  
reports “Satellite Installation Complete”  
Where:  
X = 0 (satellites default to Astra1 and Hotbird)  
or  
X = 1 (satellites default to EchoStar 119 and  
Expressvu)  
or  
X = 2 (satellites default to DSS 101 and DSS 119)  
Report Last Satellite Tracked/Update Value  
Function:  
reports the last satellite tracked or updates the last  
tracked satellite to the value input if it is different  
from the current value  
Command:  
LASTSAT  
LASTSAT,X  
Response:  
Where:  
Last = <sat_name>  
X = A (updates to satellite A)  
or  
X = B (updates to satellite B)  
54-0159 Rev. G  
E-9  
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KVH Industries Limited Warranty  
TracVision C3  
Limited Warranty on Hardware  
KVH Industries, Inc. warrants the KVH product purchased against defects in materials for a period of TWO (2) years  
and against factory labor costs for a period of ONE (1) year from the date of original retail purchase by the original  
purchaser. It is the customer’s responsibility to verify the date of purchase by returning the warranty card included with  
the product to KVH within 30 days of purchase, or by providing a copy of a dated sales receipt for the KVH product  
under warranty with the warranty claim. If this date cannot be verified, the warranty period will begin 30 days after the  
date of manufacture of the original product purchased.  
If you discover a defect, KVH will, at its option, repair, replace or refund the purchase price of the product at no charge  
to you, provided you return it during the warranty period, transportation charges prepaid, to the factory direct. Please  
attach your name, address, telephone number, a description of the problem and a copy of the bill of sale or sales  
receipt as proof of date of original retail purchase, to each product returned to warranty service. Alternatively, you may  
bring the product to an Authorized KVH dealer/distributor for repair. During the first year, and if the product was  
installed by an Authorized KVH dealer/distributor (identified with the KVH Authorized dealer/distributor list), KVH will  
cover the dealer’s/distributor’s labor charges for warranty repairs, provided the dealer/distributor contacts KVH for pre-  
approval of the charges. Approval of charges is at KVH’s sole discretion.  
This Limited Warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication  
or has been modified without the written permission of KVH; if any KVH serial number has been removed or defaced;  
or if any factory-sealed part of the system has been opened without authorization.  
Return Authorization  
A Return Material Authorization is required prior to returning the product to KVH Industries. Please call our Technical  
Support Department at +1 401 847-3327 or send an e-mail to [email protected] to obtain the RMA number. Write the  
number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments  
without an RMA number clearly visible on the outside box will be refused and returned to you at your expense. If  
possible, use the original box and packing material to protect the equipment from damage in shipment. KVH assumes  
no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed  
above.  
THE EXPRESS WARRANTIES SET FORTH ABOVE ARE THE ONLY WARRANTIES GIVEN BY KVH WITH  
RESPECT TO ANY PRODUCT FURNISHED HEREUNDER; KVH MAKES NO OTHER WARRANTIES, EXPRESS,  
IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF  
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. SAID EXPRESS WARRANTIES SHALL  
NOT BE ENLARGED OR OTHERWISE AFFECTED BY TECHNICAL OR OTHER ADVICE OR SERVICE PROVIDED  
BY KVH IN CONNECTION WITH ANY PRODUCT.  
KVH's liability in contract, tort or otherwise arising out of or in connection with any product shall not exceed the price  
paid for the product. IN NO EVENT SHALL KVH BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, TORT OR  
CONSEQUENTIAL DAMAGES OR LOST PROFITS OR GOODWILL (INCLUDING ANY DAMAGES RESULTING  
FROM LOSS OF USE, DELAY IN DELIVERY OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE  
PERFORMANCE OR USE OR POSSESSION OF ANY PRODUCT, OR ANY OTHER OBLIGATIONS RELATING TO  
THE PRODUCT, EVEN IF KVH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  
If any implied warranty, including implied warranties of merchantability and fitness for a particular purpose, cannot be  
excluded under applicable law, then such implied warranty shall be limited in duration to ONE (1) YEAR from the date  
of the original retail purchase of this product by the original purchaser.  
Some states/countries do not allow the exclusion or limitation of implied warranties or liability for incidental or  
consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights,  
and you may also have other rights which vary from state/country to state/country.  
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KVH Industries, Inc.  
KVH Europe A/S  
Ved Klaedebo 12 2970 Hoersholm Denmark  
Phone: +45 45 160 180 Fax: +45 45 867 077  
E-mail: info@kvh.dk Internet: www.kvh.com  
50 Enterprise Center Middletown, RI 02842 U.S.A.  
Phone: +1 401 847-3327 Fax: +1 401 849-0045  
E-mail: info@kvh.com Internet: www.kvh.com  
KVH , TracNet, and TracVision® are trademarks of KVH Industries, Inc.  
®
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