SWITCHERS
MANUAL PART NUMBER: 400-0020-003
PRODUCT REVISION: 0
MX2416RM/MX2414RM
6/(4) - IN, 1 - OUT
VGA/MAC SWITCHER
USER’S GUIDE
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SWITCHERS
accessories like rack mount shelf DA1298RM or
rack mount ears DA1299RM and cables for
optimum setup.
PRECAUTIONS / SAFETY WARNINGS
1
Please read this manual carefully before using your
MX4216RM Switcher. Keep this manual handy for
future reference. These safety instructions are to
ensure the long life of your MX2416RM and to
prevent fire and shock hazard. Please read them
carefully and heed all warnings.
·
To turn off the main power, be sure to remove
the cord from the power outlet. The power outlet
socket should be installed as near to the
equipment as possible, and should be easily
accessible.
1.1 GENERAL
·
·
Do not pull the power cord or any cable that is
attached to the MX2416RM Switcher.
·
Unauthorized personnel shall not open the unit
since there are high-voltage components inside.
If the MX2416RM Switcher is not to be used for
an extended period of time, disconnect the
power cord from the power outlet.
·
Qualified Altinex service personnel, or their
authorized representatives must perform all
service.
1.4 CLEANING
1.2 SAFETY GUIDELINES FOR THE RACK-
MOUNTING OF THE MX2416RM
·
Unplug the MX2416RM power cord before
cleaning. Clean surfaces with a dry cloth. Never
use strong detergents or solvents such as
alcohol or thinner. Do not use a wet cloth or
water to clean the unit.
·
·
·
Maximum operating ambient temperature is 35
(degrees C).
Never restrict the airflow through the device’s
fan or vents.
1.5 FCC / CE NOTICE
When installing equipment into a rack, distribute
the units evenly. Otherwise, hazardous
conditions may be created by an uneven weight
distribution.
·
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including that
may cause undesired operation.
·
·
Connect the unit to a properly rated supply
circuit.
·
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference when the
Reliable Earthing (Grounding) of Rack-Mounted
Equipment should be maintained.
1.3 INSTALLATION
·
For best results, place the MX2416RM Switcher
on a flat, level surface in a dry area away from
dust and moisture.
equipment is operated in
a
commercial
environment. This equipment generates, uses,
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications. Operation
of this equipment in a residential area is likely to
cause harmful interference in which case the
user will be required to correct the interference
at his own expense.
·
To prevent fire or shock, do not expose this unit
to rain or moisture. Do not place the MX2416RM
Switcher in direct sunlight, near heaters or heat
radiating appliances, or near any liquid.
Exposure to direct sunlight, smoke or steam can
harm internal components.
·
·
Handle the MX2416RM Switcher carefully.
Dropping or jarring can damage internal
components.
·
Any changes or modifications to the unit not
expressly approved by Altinex, Inc. could void
the user’s authority to operate the equipment.
Do not place heavy objects on top of the
MX2416RM. If the MX2416RM is to a table or
wall, use only an Altinex made mounting
2
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SWITCHERS
ABOUT YOUR SWITCHER
2
TECHNICAL SPECIFICATIONS
3
The MX2416RM is a 6-in 1-out relay switcher
designed to allow the non-simultaneous connection
of up to six PC or six MAC computer video sources
to a single monitor or projector. The MX2416RM is
controllable using its built-in front panel, through
RS-232, or through contact closures. Contact
closure control requires the use of an optional
adapter, part # RC5204CC.
FEATURES/
DESCRIPTION
GENERAL
Inputs
VGA Input Connector
MAC Input Connector
Outputs
VGA Output Connectors
MAC Output Connectors
Compatibility
MX2416RM/ MX2414RM
6/(4 for MX2414RM)
Six 15-pin HD Female
Six 15-pin D Female
1
15-pin HD Female
15-pin D Female
The MX2416RM offers both 15-pin HD type
connectors and 15-pin D type connectors. If used
to switch VGA (VGA/SVGA/XGA) video signals, the
15-pin HD connectors should be used; if used to
switch MAC type video signals, the 15-pin D
connectors should be used.
VGA/SVGA/XGA/UXGA/
MAC, RGBHV, RGBS,
RGsB, Component Video (Y,
R-Y, B-Y), S-Video (Y/C),
Composite Video,
Table 1. MX2416RM/MX2414RM General
The MX2416RM uses relays internally and
therefore may be used to switch other signal types
as well, including RGBHV, RGBS, RGsB,
Component Video (Y, R-Y, B-Y), S-Video (Y/C),
Composite Video, Audio, and even RS-232,
assuming the appropriate adapter cable is used.
MECHANICAL
MX2416RM /MX2414RM
Material
Finish
Top Panel
0.1” Al
Gray
Lexan
Height (inches)
Width (inches)
Depth (inches)
Weight (pounds)
Ship Weight (pounds)
T° Operating
T° Maximum
Humidity
3.38in (86mm)
8.50in (216mm)
4.38in (111mm)
3.0lbs (1.36kg)
4.0lbs (1.82kg)
10°C-35°C
Since the MX2416RM uses relays internally, it can
also be used bi-directionally – a signal can be
routed “backwards” through the switcher to allow a
single source to be connected to as many as six
displays.
50°C
The MX2416RM offers a 9-pin control port, which
provides a means of interconnection for RS-232
and contact closure control as well as other special
features. For instance, when multiple MX2416RM
units are looped together to create a larger
switcher, two pins on the 9-pin control ports can be
connected to make the switcher respond as a
single unit. Using a similar method, multiple
MX2416RM units can be made to operate in a
Master-Slave mode, with all units responding to a
single button selection.
90% non-condensing
MTBF (calculations)
40,000 hrs
Table 2. MX2416RM/MX2414RM Mechanical
ELECTRICAL
MX2416RM/ MX2414RM
Input Video Signal
Analog Signal
Impedance
Input Sync Signal
Composite Sync
Sync on Green
Impedance
Output Video Signals
Analog Signal
Fall/Rise Time (ns)
Impedance
Output Sync Signal
Composite Sync
+/-10V p-p max
75 Ohms
TTL(+/-),Analog 0.3-1.0V
-0.3V
pass-through
Although very affordable as a stand-alone VGA or
MAC Switcher, the MX2416RM’s dual connector
compatibility makes it ideal for rental applications
or for other types of multifunction use.
+/-10V p-p max
1.9
75 Ohms (pass-through)
Using optional hardware, a single MX2416RM can
be rack-mounted by itself or two units can be rack-
mounted side-by-side.
TTL(+/-), Analog 0.3-1.0V
(not buffered)
3
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SWITCHERS
Sync on Green
Impedance
-0.3V
pass-through
-48dB @ 10 MHz
DC
Cross-talk
Coupling
Frequency
Power
Compatibility
Typical Video Bandwidth
Horizontal
External Power Adapter
Power Consumption
90-140V/200-240V
12 watts max.
400 MHz @ -3 dB
15-200 kHz
Table 3. MX2416RM/MX2414RM Electrical
Vertical
30-190 Hz
DESCRIPTION OF MX2416RM
4
4
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SWITCHERS
resume input select switching, simply press the
desired INPUT.
The front panel of the MX2416RM provides access
to essentially all of the switcher’s capabilities. In
addition to standard switching functions, the unit has
control and switching functions that could be very
useful in a variety of special applications.
4.4 RESET BUTTON
This function allows a user to RESET the switcher
without unplugging the unit. Press the function key
RESET (F3) and hold it for 2 seconds. When you
hear a beeping sound, release the key. All of the
LED’s will flash simultaneously. The switcher is
now reset. All previous defaults, such as power on
channel default and other user settings are
maintained.
4.1 SELECT INPUT
When buttons 1 through 6 are pressed, the
corresponding INPUT will be selected and
displayed. LED’s on the front and rear panel will
light simultaneously to indicate which selection has
been made.
4.5 BEEP ON/OFF BUTTON
4.2 AUTO SWITCH MODE BUTTON
This function allows a user to have audible
feedback when buttons are pressed. The factory
default is beep ON; however, in some applications,
sound may be undesirable. To disable sound,
press this function key (F4) and hold it for
approximately 2 seconds until a beeping sound is
heard. The function is now disabled. To enable it,
repeat the same steps. The setting is stored in the
memory and is maintained during power up
sequence.
This function is non-operational at this time and is
reserved for future upgrades.
4.3 STAND BY / ALL CHANNELS OFF BUTTON
This function allows a user to turn OFF all input
signals. It is very useful when the MX2416RM
Switcher is used in applications where there is a
need to turn the display or the source OFF. Press
this function key (F2) to switch to a no signal
condition. The LED next to the F2 function key will
light to indicate that the switcher is in this mode. To
5
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4.6 POWER UP DEFAULT SET
4.8 POWER SUPPLY
This function allows a user to select the channel
that will be ON at power up. To select the default
channel press the selected channel switch and
hold it for approximately 2 seconds until you hear a
beeping sound. If the unit is turned off and turned
back on, the LED of the selected channel should
light.
The MX2416RM Switcher has 5 V power supply
available on pin 8 of the 9-pin “D” connector. This
voltage can be used to drive external circuits or as
a pull up voltage for open collector type outputs.
The total current on this pin should not exceed
150 mA of continuous operation or 500 mA for 5
minutes.
4.7 ANALOG OUTPUT
4.9 BI-DIRECTIONAL SWITCHING
The analog output of the MX2416RM can be used
for controlling several switchers simultaneously.
The analog amplifier drives analog output pin 9 on
a 9-pin “D” connector. The output can swing from 0
V to approximately 5.0 V. The output impedance of
this pin is 100 Ohms and it can sink or source up to
5 mA of current. By using this output, several
switchers can operate in gang mode. To do this,
the analog output of the master switcher (pin 9) is
connected to the analog input of the slave
switchers (pin 9). Now, every time a channel is
selected on the master switcher, the output voltage
of the analog output will be set to switch all other
switchers into the same channel. The simplicity of
this approach is that only 2 wires (one to pin 9 and
one to ground) are required to connect and control
all of the switchers. The selection of channels can
also be accomplished by RS-232 on the master
switcher with all slave switchers connected through
the analog control pin. A maximum of 4 switchers
can be connected in this configuration.
The MX2416RM Switchers use very high
bandwidth relays to provide you with a 400 MHz
bandwidth. Each input, when not selected, is
terminated to a 75-Ohms resistor. This is done to
make sure that video lines are always terminated
whether a channel is selected or not.
In addition to forward connection, the MX2416RM
can be hooked up in a reverse direction. In this
configuration one video source is selectively sent to
each of the video monitors. This capability is
referred to as bi-directional switching. In this
configuration only one display device can be
operational at any given time.
APPLICATION DIAGRAM
5
6
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SWITCHERS
OPERATION
7
INSTALLING YOUR SWITCHER
6
7.1 RS-232 CONTROL
Step 1. Make sure that the power input is set to
the proper AC voltage in your country. An
incorrect setting can result in unit damage
not covered by warranty.
The MX2416RM Switcher uses a female 9-pin HD
connector on its rear panel that allows access to a
variety of control capabilities.
Step 2. Connect the power cord to the unit and
plug it into the power outlet.
Step 3. Connect the cables from the video sources
(computers) to the input channels and
connect the output channel to the display
device (i.e. monitor or projector)
PIN No.
PIN Designation
No connection
RS-232 Transmit
RS-232 Receive
No connection
Ground
Multiple Switcher Loop
Control
Analog Switch Voltage
Input
1
2
3
4
5
6
Step 4. If a control system is used to control the
unit connect RS-232 port to the control
system’s RS-232 card. An improper hook
up may result in RS-232 interface damage.
7
Step 5. Verify that the picture quality on the display
is good. If you are not receiving a signal,
make sure that the display is compatible
with the resolution of the computer
graphics card.
8
9
+5 V (150 mA max)
Analog Voltage Output
9-pin D connector
It is generally recommended to select a single
method of control for each application, as the
Contact Closure control requires the use of part #
RC5204CC Cable.
activation
of
several
different
controls
simultaneously may cause unpredictable results.
CONGRATULATIONS! YOU ARE DONE.
The majority of control systems and computers
used in presentation system applications use the
RS-232 communications standard.
If you experience any problems, please call
1-800-258-4623 or 1-714-990-2300 for
international calls.
To connect the MX2416RM Switcher to a control
system or computer for RS-232 Control, only three
pins are required on each port: Transmit (TX),
Receive (RX), and Ground (GND). The Transmit
pin from the control system or computer must be
connected to the Receive pin of the switcher
control port; do not connect Transmit to Transmit
or Receive to Receive.
The following are typical cable wiring pin outs:
IBM PIN No.
MX2416RM PIN No.
3
2
7
2
3
5
Connection IBM-PC 25-pin D to MX2416RM 9-pin D
Note: 5, 6, 20 shorted together in IBM side only.
7
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SWITCHERS
If the control system being used is not setup to wait
for the [OK] string, it is important to include a 100
milliseconds delay between each command.
IBM PIN No.
MX2416RM PIN No.
2
3
5
2
3
5
The MX2416RM Switcher is also designed to send
feedback commands from the switcher to the
control system when the buttons on the front panel
of the switcher are pressed.
Connection IBM-PC 9-pin D to MX2416RM 9-pin D
Note: 4, 6, 8 shorted together in IBM side only.
Port setting preferences for the control system or
computer being used to control the switcher should
be set as follows:
The feedback codes are as follows:
Key
pressed
Description
Feedback
Code
[INP1]
[INP2]
[INP3]
[INP4]
[INP5]
[INP6]
[INP0]
BAUD RATE (Bits per second)
2400
8
Data bits
Parity
1
2
3
4
5
6
Input Select
Input Select
Input Select
Input Select
Input Select
Input Select
All Outputs OFF
Reset
None
1
Stop Bits
There is no software or hardware flow control
implemented. The RS-232 input has a 6-character
buffer and will not execute additional commands
until the previous command is fully processed.
STAND BY
RESET
[RSET][INPx]
Inputs 5 & 6 are not selectable on MX2414RM.
7.2 RS-232 PROTOCOL
[INP0]
[INP1]
[INP2]
[INP3]
[INP4]
[INP5]
[INP6]
[RSET]
[VERN]
All channels OFF
Select Input 1
The following commands are added to the
standard set of commands in order to facilitate
control of multiple units using a single RS-232
control port. These commands are available on the
switcher that has firmware revision number: 2.0.
Use [VERN] commands to determine the firmware
revision. These commands add additional flexibility
to the switcher.
Select Input 2
Select Input 3
Select Input 4
Select Input 5
Select Input 6
Reset unit to user defaults
[InnOmm]
Returns firmware version
numbers
nn -
Input Number 00 to 99
Output Number 01-99
mm -
Inputs 5 & 6 are not selectable on the MX2414RM
This command connects any input to any output.
The switching occurs as soon as the command is
completed. The input 00 is used to disconnect a
particular output from any input. For example,
command [I00O01] will disconnect output 1 from
any input.
Commands must be issued as shown, in ALL
CAPS and with the brackets [ ] included in the
command string. After processing
a
valid
command, an [OK] string will be returned. A
command echo will also follow the [OK].
For instance, a command of [INP1] would return
[OK][INP1]. The [VERN] command will return the
corresponding software version being used by the
switcher, such as an error string, [ERR] will be
returned.
8
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[OUTmm]
This command sets the switcher to respond to
specific output only. The default setting is output 1.
[SETxnnmm]
x -
select input number
nn -
mm -
Minimum input number
Maximum input number
This command is designed to allow the MX2416RM
to program each input to respond to a selected
range of input commands.
With this configuration the Master unit has ultimate
control over slave unit.
For example, if command [SET10104] is issued,
then the following commands will select only Input
1: [I01O01], [I02O01], [I03O01], and [I04O01]. In
other words a range of I/O commands can address
the same input. The default settings for each of the
inputs are as follows Input 10101, Input 20202,
Input 30303, Input 40404, Input 50505, and Input
60606.
7.4 CONTACT CLOSURE (ONE WIRE ANALOG)
CONTROL
The one wire control is an alternative to a multi-
wire contact closure control. This control pin allows
you to select different channels based on the DC
voltage level on the pin 7 of the 9 pin D connector.
Internally pin 7 is pooled up to 5 volts by 10k
resistor. Thus, by selecting proper resistor values
connected to ground any channel can be selected.
Although the channel selection by the relay contact
is latching and will maintain the last relay selected
channel, it is recommended that momentary
contact closures are not used. A typical resistor
values and wires connections are shown below.
7.3 MASTER-SLAVE CONFIGURATION
These feedback codes allow multiple MX2416RM
Switchers to be connected in a Master-Slave
configuration, if desired.
When the control ports of two units are connected
as shown below, the slave unit duplicates the
actions of the master unit. The same unit can still
be controlled from its front panel or through
another RS-232 control.
MX2416RM 9-pin D
MX2416RM 9-pin D
Master PIN No.
Slave PIN No.
2
5
3
5
Master-Slave Control Port Connection
A Master-Slave configuration can be achieved also
by Analog Switch Voltage using pin#9 and pin#7.
MX2416RM 9-pin D
MX2416RM 9-pin D
Master PIN No.
Slave PIN No.
9
5
7
5
In some cases it may be preferable to use a seven
conductor wire to control the switcher with contact
closures. The RC5204CC adapter is available to
Master-Slave Analog Switch Voltage Connection
9
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SWITCHERS
accommodate this need. The pin-outs for this
adapter are as follows:
9 pin “D”
Male
Description
9 pin “D”
Female
Input
7
7
7
7
7
7
7
5
1.2K
3.3K
6.8K
12K
22K
51K
0 short
Ground
1
2
3
4
5
6
7
9
1
2
3
4
5
6
NONE
More specifically, the output of one switcher is
connected to INPUT 6 of the next switcher. Once
loop control is enabled these switchers will
automatically switch video signals to the output of
the second switcher through INPUT 6. Keep in
mind that you are always going to have one less
input than the total number of inputs available on
all switchers. The figure above is for an 11-in 1-out
switcher.
The following voltages apply for selecting the
required channel:
Input number
min. (V)
0.35
nom. (V)
0.55
max. (V)
0.75
1
2
3
4
5
6
1.07
1.27
1.47
1.80
2.00
2.20
2.52
2.72
2.92
3.25
3.45
3.65
3.97
4.17
4.37
7.6 LOOP CONTROL WITH RS-232 COMMAND
These voltage levels can be set using analog
outputs from different control systems or spare
dimmer control outputs.
When multiple MX2416RM units are connected to
form a single switcher and RS-232 commands are
used to control these units, please connect units
according to following diagram.
7.5 MANUAL LOOP CONTROL
Loop control is used when multiple units of the
MX2416RM are connected to form a single
switcher. When the input channel button is pressed
the loop control pin is internally grounded and the
MX2416RM Switcher selects INPUT 4 as the
default input.
In this configuration, loop control pin 6 on the 9 pin
D connector is connected to the same pin on all
switchers.
MX2416RM LOOP
MX2416RM LOOP
6
5
6
5
If you want to make 11 by 1 switcher using two 6
by 1 switchers, the following commands need to be
used to control these switchers:
MX2416RM 9-pin “D” Loop
The loop control pin has an internal 100k resistor to
+5volts. This limits the number of switchers that
can be looped to a maximum of 10 switchers that
can be daisy chained together using this method.
Input 1 through Input 6
Input 7 through Input 11
[OUT01]
[OUT02]
10
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SWITCHERS
This will setup each switcher as a different output
number. To control the switchers use following
commands (connect the transmit line from the
control system to the receive line on both
switchers):
ACCESSORIES
8
Model No.
Description
TABLE MOUNT HARDWARE
Table Mount bracket for 2U ½ Rack-
Wide
TM1276
[I01O01]
[I02O01]
[I03O01]
[I04O01]
[I05O01]
[I06O01]
[I01O02]
[I02O02]
[I03O02]
[I04O02]
[I05O02]
Select input number 1
Select input number 2
Select input number 3
Select input number 4
Select input number 5
Select input number 6
Select input number 7
Select input number 8
Select input number 9
Select input number 10
Select input number 11.
RACK MOUNTING ACCESSORIES
Rack mount shelf for two units side by
side
Rack ears for single unit.
CONTROL CABLES
Contact Closure Adapter 6 ft
Master-Slave Control cable
HIGH RESOLUTION VGA CABLE
3 feet VGA Male to Male
DA1298RM
DA1299RM
RC5204CC
RC5207CC
CB3703MR
CB3706MR
CB3715MR
CB3725MR
CB3750MR
CB3775MR
CB37100MR
CB37150MR
6 feet VGA Male to Male
15 feet VGA Male to Male
25 feet VGA Male to Male
50 feet VGA Male to Male
75 feet VGA Male to Male
100 feet VGA Male to Male
150 feet VGA Male to Male
HIGH RESOLUTION VGA CABLE
3 feet VGA Male to Female
6 feet VGA Male to Female
15 feet VGA Male to Female
25 feet VGA Male to Female
50 feet VGA Male to Female
75 feet VGA Male to Female
100 feet VGA Male to Female
150 feet VGA Male to Female
HIGH RESOLUTION MAC CABLE
3 feet MAC Male to Male
6 feet MAC Male to Male
15 feet MAC Male to Male
25 feet MAC Male to Male
50 feet MAC Male to Male
75 feet MAC Male to Male
100 feet MAC Male to Male
150 feet MAC Male to Male
HIGH RESOLUTION MAC CABLE
3 feet MAC Male to Female
6 feet MAC Male to Female
15 feet MAC Male to Female
25 feet MAC Male to Female
50 feet MAC Male to Female
75 feet MAC Male to Female
CB3903MR
CB3906MR
CB3915MR
CB3925MR
CB3950MR
CB3975MR
CB39100MR
CB39150MR
CB3403MR
CB3406MR
CB3415MR
CB3425MR
CB3450MR
CB3475MR
CB34100MR
CB34150MR
CB3603MR
CB3606MR
CB3615MR
CB3625MR
CB3650MR
CB3675MR
11
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SWITCHERS
relay switcher, it can be used
as a contact closure control or
to switch virtually any type of
video signal.
100 feet MAC Male to Female
150 feet MAC Male to Female
POWER CABLES
Power cable for US
Power cable for U.K.
CB36100MR
CB36150MR
PC5301US
PC5302US
PC5303US
PC5304US
6
Can the
Yes, the MX2416RM uses a
MX2416RM universal internal power
Switcher be supply, enabling it to be used
Power cable for Australia
Power cable for Germany
used
throughout the world. Please
make sure to have the voltage
setting in the correct position
and please make sure to use
the proper adapter cable for
the country where it will be
used. Adapter cables for
several countries are available
through Altinex.
outside of
the United
States
FREQUENTLY ASKED QUESTIONS
No Question Answer
When I press The F1 function is reserved
9
1
F1 nothing
happens.
What is a
for future use. It does not
perform any functions at the
present time.
purpose of
this function?
7
How do I
control
several
switchers
with one
RS-232
card in a
control
system?
Can I use
contact
closure to
control the
switcher?
You can control multiple
2
3
What is the This LED is also reserved for
LED next to future use. It is currently non-
switchers with one card at this
time. The unit has ID codes
and can be differentiated by
the control system. Call Altinex
if this requirement is important
for your system.
the F1
operational.
button used
for?
When I
You must press and hold the
button for approximately 2
seconds, until you hear a
beeping sound and all of the
LED lights flash. This is
designed to avoid accidental
resetting.
press the
RESET
button, the
switcher
does not
respond.
Why?
8
9
A special cable that plugs into
the RS-232 port and converts
contact closure into analog
control is available. This is
RC5204CC cable is made by
Altinex on request.
4
Can the
The MX2416RM can be rack
MX2416RM mounted by itself or two units
be rack
side by side. The width of the
unit is 1/2 rack wide. Altinex
offers rack mount ears for
single unit mounting
Can the
MX2416RM
Yes, in exactly the same way
as described in this manual
switcher be when the MX2416RM is
mounted?
looped with
other
MX2416RM
Switchers?
slaved to another MX2416RM.
(part# DA1299RM) and rack
shelf for two unit mounting
(part# DA1298RM).
5
Can the
Yes, simply use the
corresponding channels to
pass the signals (e.g. For
composite video, you may use
the red input channel and the
red output channel, or you can
use the blue input channel and
the blue output channel).
TROUBLESHOOTING GUIDE
10
MX2416RM
be used to
pass
Composite
Video, S-
Video or
Component
Video?
·
Please make sure that the input signal formats
are same for input (source) and output (display).
·
Please make sure that the input signal amplitude
levels are as follows:
1. RED, GREEN, BLUE is less than 10 V.
Since the MX2416RM is a
12
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SWITCHERS
2. SYNC is less than 1.0 V and more than 0.3
V.
other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection with
the sale of the products. This warranty shall not
apply to any product that shall have been repaired
or altered outside of company’s factory in any way
so as, in its judgment, to affect its stability or
reliability, or that has been subject to misuse,
negligence or accident.
·
·
Please use the appropriate input voltage
110 VAC or 220 VAC.
Please make sure that the proper quality of
cables is used. We recommended Altinex made
cables for the best results.
·
·
If a problem shows up after continuous usage at
higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
11.2 RETURN POLICY
It is very important that you receive products that
you have ordered and that this product fulfills your
need. In the unlikely event that an Altinex product
needs to be returned please follow the policies
below:
Please reset the unit by pressing the RESET key
for more than 2 seconds, if a problem exists with
the switcher.
·
·
Make sure that all channels (inputs) are ON (i.e.
RED LED is OFF next to the STAND BY key).
Altinex will accept product returns for a period of 30
days from authorized Altinex dealers. Products
should be returned in an unopened package.
If you are using any control software or hardware
to control the MX2416RM, then first verify
operation of the unit using MX Control software
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
available
from
the
Altinex
web-site:
www.altinex.com. Make sure that all cables are
made according to manual, where the RX pin of
the MX2416RM is connected to the TX pin of the
computer.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
·
·
If you are controlling the unit by the RS-232
command, make sure there is a minimum delay
of 100 milliseconds before sending a next
command.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service.
If you have multiple MX2416RM Switchers
connected in Master-Slave mode or Loop-Control
mode, please make sure to have a connection of
RS-232 port connected according to the manual.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
ALTINEX POLICY
11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
11.3 CONTACT INFORMATION
Sales Department
Phone:
Fax:
714-990-2300
714-990-3303
Accounting Department
Phone:
Fax:
714-990-6088
714-990-5778
13
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