4. TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Power indicator does not
illuminate
Possible Cause
Recovery Procedure
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
* The battery is not properly
installed.
* The battery is dead.
- The printer status from
DiagTool shows “Head
Open”.
* The printer carriage is open. * Please close the print carriage.
* Running out of media roll.
* Supply a new media roll.
* The media is installed
* Please refer to the steps on section 3.4 to
incorrectly.
* Black mark sensor is not
* Calibrate the black mark sensor.
calibrated.
- The printer status from
DiagTool shows “Out of
Paper”..
reinstall the media roll.
* Black mark sensor is not set
properly.
* Calibrate the black mark sensor.
* Make sure media size is set
* Set media size correctly.
properly.
- The printer status from
DiagTool shows “Paper Jam”.
* Media may be stuck inside
the printer mechanism.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
* The max. user addressable memory space
of DRAM is 256KB.
* The max. numbers of file of FLASH is 256
files.
Memory full
* The space of FLASH/DRAM
is full.
( FLASH / DRAM )
* The max. user addressable memory space
of FLASH is 2560KB.
* Media is loaded incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
Poor Print Quality
* Printhead element is
damaged.
* Change proper media roll.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
Gray line on the blank label
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