Alienware Laptop M18X User Manual
ALIENWARE® M18x  
MOBILE MANUAL  
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CONTENTS  
CHAPTER 1: SETTING UP YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7  
Before Setting Up Your Laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8  
Connect the AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Press the Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Connect the Network Cable (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Set Up Microsoft Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Set Up WirelessHD (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Set Up Wireless Display (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11  
Connect to the Internet (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
CHAPTER 3: USING YOUR LAPTOP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Alienware Command Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Connecting External Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Using Removable Media and Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Using the Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Using the Integrated Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Using the Wireless Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Free Fall Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Left View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Right View Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Back View Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Computer Base and Keyboard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Media Control Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23  
CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS . . . . 37  
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Replacing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Upgrading or Replacing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41  
Upgrading or Replacing the Hard Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
CONTENTS  
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CHAPTER 5: TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47  
Basic Hints and Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Backup and General Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Software Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Answers to Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
CHAPTER 6: SYSTEM RECOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
AlienRespawn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
My Dell Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
CHAPTER 7: SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
APPENDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
GENERAL AND ELECTRICAL SAFETY PRECAUTIONS. . . . . . . . . . . . . . . . . . . 68  
Contacting Alienware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70  
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CONTENTS  
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Dear Valued Alienware Customer,  
Welcome to the Alienware family. We are thrilled to include you among the  
growing number of savvy high‑performance computer users.  
e Alienware technicians who have crafted your computer have made certain  
that your high‑performance computer is properly optimized and performs to its  
fullest potential. We build computers with a single unwavering purpose: Build  
It As If It Were Your Own. e technicians will not rest until your new computer  
meets or exceeds our very demanding criteria!  
We have tested your computer extensively in order to ensure that you enjoy  
the highest levels of performance. In addition to a standard burn‑in period,  
your computer has been evaluated using real‑world tools such as synthetic  
performance benchmarks.  
We invite you to share your experience with your new high‑performance computer  
with us, so do not hesitate to either e‑mail or call Alienware with any questions  
or concerns. e entire staff shares your enthusiasm for new technology and we  
hope that you enjoy using your new computer as much as Alienware enjoyed  
building it for you.  
Sincerely,  
Alienware Staff  
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CHAPTER 1: SETTING UP YOUR LAPTOP  
CHAPTER 1: SETTING UP YOUR LAPTOP  
CHAPTER 1: SETTING UP YOUR LAPTOP  
7
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Product Documentation and Media  
Before Setting Up Your Laptop  
Congratulations on the purchase of your Alienware M18x!  
e documentation that ships with your Alienware laptop is designed to provide  
answers to many of the questions that may arise as you explore your new laptop’s  
capabilities. You may see the documentation for technical information or general  
use as needed to answer questions in the future, or aid you in finding answers and  
solutions. e media included with your laptop is referenced in some sections of  
the documentation and may be needed to complete certain tasks. As always, our  
technical support staff is available to assist you.  
Read all safety and setup instructions before connecting your new laptop. Begin  
by carefully opening the box and removing all components that were shipped to  
you. Before setting up your laptop or components, be sure to inspect all items  
for any physical damage that may have occurred during shipment. Be sure to  
report any damaged items to customer service immediately upon receiving your  
shipment. You must report shipping damage within the first 5 days of receiving  
the shipment or your damage report will not be honored.  
Placing Your Laptop  
Before setting up your laptop or components, see the included invoice to verify  
that all items ordered are present. Report any missing components to customer  
service within 5 days of receiving the shipment. Anything reported missing after  
the first 5 days of receiving a shipment will not be honored. Some of the most  
common items to check for include:  
WARNING: Do not place the laptop near or over a radiator or heating vent.  
If your laptop is placed in a cabinet, ensure that adequate ventilation  
is provided. Do not place the laptop in a humid location or in any area  
where the laptop may be exposed to rain or water. Be careful not to spill  
liquid of any kind on or into the laptop.  
•
•
•
•
•
•
•
Laptop and AC adapter with power cable  
Microsoft CD‑key located at the bottom of the laptop  
Monitor with power cable and video cable (if ordered)  
Keyboard (if ordered)  
Mouse (if ordered)  
Multimedia speakers and sub‑woofer (if ordered)  
Joystick controllers (if ordered)  
When placing your laptop, ensure that:  
•
•
It is placed on a surface that is both level and stable.  
e power and other cable connectors are not jammed between the laptop  
and a wall – or any other object.  
•
•
Nothing obstructs airflow in front of, behind, or below the laptop.  
e laptop has enough room so that optical drives and other external  
storage drives can be easily accessed.  
You may also need a small flathead and/or a Phillips head screwdriver for  
connecting peripheral cables to the laptop.  
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Connect the AC Adapter  
Press the Power Button  
WARNING: e AC adapter works with electrical outlets worldwide.  
However, power connectors and power strips vary among countries.  
Using an incompatible cable or improperly connecting the cable to a  
power strip or electrical outlet may cause fire or equipment damage.  
CHAPTER 1: SETTING UP YOUR LAPTOP  
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Connect the Network Cable (Optional)  
Set Up Microsoft Windows  
Your computer is preconfigured with the Microsoft Windows operating system.  
To set up Windows for the first time, follow the instructions on the screen. ese  
steps are mandatory and may take some time to complete. e Windows setup  
screens will take you through several procedures including accepting license  
agreements, setting preferences, and setting up an Internet connection.  
CAUTION: Do not interrupt the operating system’s setup process. Doing  
so may render your computer unusable and you will need to reinstall the  
operating system.  
NOTE: For optimal performance of your computer, it is recommended that  
you download and install the latest BIOS and drivers for your computer  
available at support.dell.com.  
NOTE: For more information on the operating system and features, see  
support.dell.com/MyNewDell.  
NOTE: It is recommended that you create a full system backup as soon as  
you set up Microsoft Windows.  
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Set Up WirelessHD (Optional)  
Set Up Wireless Display (Optional)  
e WirelessHD feature allows you to share high-definition video from your  
computer display to a TV without the use of cables. To set up WirelessHD, use a  
WirelessHD kit. For instructions on setting up WirelessHD, see the document that  
shipped with your WirelessHD kit.  
NOTE: e wireless display feature may not be supported on all computers.  
For information about the hardware and software requirements for setting  
up wireless display, see intel.com.  
NOTE: e wireless display feature is available on your computer only if you  
ordered an Intel Wi‑Fi WLAN card and NVIDIA graphics card with Optimus  
technology or AMD Radeon graphics card at the time of purchase.  
NOTE: e WirelessHD kit does not ship with your computer and must be  
purchased separately.  
If your computer supports the WirelessHD feature, the WiHD Application Controller  
NOTE: It is recommended to use WirelessHD instead of wireless display for  
graphic-intensive applications such as high-definition gaming.  
icon  
will be available on the Windows desktop.  
NOTE: You may have to set up WirelessHD kit before you set up WirelessHD. e Intel wireless display feature allows you to share your computer display to a  
For more information on setting up the WirelessHD kit, see the document TV without the use of cables. You must connect a wireless display adapter to your  
that shipped with the WirelessHD kit.  
TV before setting up wireless display.  
To set up WirelessHD:  
1. Turn on your computer.  
NOTE: e wireless display adapter does not ship with your computer and  
must be purchased separately.  
2. Ensure that wireless is enabled on your computer.  
3. Double‑click the WiHD Application Controller icon  
NOTE: For information on setting up the wireless display, see the document  
that shipped with the wireless display adapter.  
on the desktop.  
e WirelessHD Application Controller window appears.  
4. Follow the instructions on the screen.  
CHAPTER 1: SETTING UP YOUR LAPTOP  
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Setting Up a Wireless Connection  
Connect to the Internet (Optional)  
NOTE: To set up your wireless router, see the documentation that shipped  
with your router.  
Setting Up a Wired Connection  
•
•
If you are using a dial‑up connection, connect the telephone line to the  
optional external USB modem and to the telephone wall jack before you set  
up your Internet connection.  
If you are using a DSL or cable/satellite modem connection, contact your ISP  
or cellular telephone service for setup instructions.  
Before you can use your wireless Internet connection, you need to connect to your  
wireless router.  
To set up your connection to a wireless router:  
1. Ensure that wireless is enabled on your computer.  
2. Save and close any open files, and exit any open programs.  
3. Click Start → Control Panel.  
To complete setting up your wired Internet connection, follow the instructions in  
“Setting Up Your Internet Connection” on page 13.  
4. In the search box, type network, and then click Network and Sharing  
Center→ Connect to a network.  
5. Follow the instructions on the screen to complete the setup.  
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Setting Up Your Internet Connection  
ISPs and ISP offerings vary by country. Contact your ISP for offerings available in  
your country.  
If you cannot connect to the Internet but have successfully connected in the past,  
the Internet Service Provider (ISP) might have a service outage. Contact your ISP  
to check the service status, or try connecting again later.  
Have your ISP information ready. If you do not have an ISP, the Connect to the  
Internet wizard can help you get one.  
1. Save and close any open files, and exit any open programs.  
2. Click Start → Control Panel.  
3. In the search box, type network, and then click Network and Sharing  
Center→ Set up a new connection or Network→ Connect to the Internet.  
e Connect to the Internet window appears.  
NOTE: If you do not know which type of connection to select, click Help me  
choose or contact your ISP.  
4. Follow the instructions on the screen and use the setup information  
provided by your ISP to complete the setup.  
CHAPTER 1: SETTING UP YOUR LAPTOP  
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CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
CHAPTER 2: GETTING TO KNOW  
YOUR LAPTOP  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
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is chapter provides information about your new laptop to familiarize you with  
its various features, and get you up and running quickly.  
HDMI-output connector — Connects to a TV for both multi‑channel  
digital audio and video signals.  
4
Left View Features  
NOTE: For a monitor without built‑in speakers, only the video signal will be  
read.  
Mini-DisplayPort connector — Connects your computer to external  
5
6
7
DisplayPort monitors and projectors.  
USB 3.0 connectors (2) — Provide faster data transmission between  
your computer and USB devices.  
Audio-out/Headphone/S/PDIF connector — Connects to amplifiers,  
speakers, or TVs for digital audio output. Can also be used to connect to a  
pair of headphones, powered speakers, or sound system.  
1
2
3
4
5
6
7 8 9  
NOTE: Use the S/PDIF adapter that shipped with your computer, to connect  
a TOSLINK optical cable.  
1
Security cable slot — Attaches a commercially available security cable to  
the computer.  
NOTE: Before you buy a security cable, ensure that it fits into the security  
cable slot on your computer.  
Microphone connector — Connects to a microphone or inputs signal  
for use with audio programs.  
8
Network connector — Connects your computer to a network or  
2
3
Headphone connectors (2) — Connect to a pair of headphones or to a  
powered speaker or sound system.  
9
broadband device.  
VGA connector — Connects your computer to a monitor or projector.  
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Right View Features  
USB 2.0 connectors (2) — Connect to USB devices, such as a mouse,  
keyboard, printer, external drive, or MP3 player.  
4
1
eSATA/USB combo connector with USB PowerShare — Connects to  
eSATA compatible storage devices (such as external hard drives or optical  
drives) or USB devices (such as a mouse, keyboard, printer, external drive,  
or MP3 player).  
5
e USB Powershare feature allows you to charge USB devices when the  
computer is powered on/off or in sleep state.  
NOTE: Certain USB devices may not charge when the computer is powered  
off or in sleep state. In such cases, turn on the computer to charge the  
device.  
2
3
4
5
6
1
ExpressCard slot — Provides support for additional memory, wired and  
NOTE: You can enable or disable the option of charging the USB devices when  
wireless communications, multimedia, and security features. e slot  
supports 54 mm Express cards.  
the computer is powered off or in sleep mode through the BIOS settings.  
NOTE: If you turn off your computer while charging a USB device, the device  
stops charging. To continue charging, disconnect the USB device and  
connect it again.  
NOTE: e ExpressCard slot is designed only for ExpressCards. e slot does  
NOT support PC Cards.  
2
3
Optical drive — Plays or records only standard-size (12 cm) CDs, DVDs, and  
Blu‑ray Discs (optional). Ensure that the side with print or writing is facing  
upward when inserting discs. For more information, see “Using the Optical  
Drive“ on page 28.  
NOTE: e USB PowerShare is automatically shut off when only 10% of the  
total battery life remains.  
6
HDMI-input connector — Connects to the HDMI‑output connector on  
your video device such as a DVD player, camcorder, or gaming device.  
9-in-1 Media Card Reader — Provides a fast and convenient way  
to view and share digital photos, music, videos, and documents.  
NOTE: e HDMI-input connector works only when the computer is on.  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
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Back View Features  
1
AC adapter connector — Connects to the AC adapter to power the  
computer and charge the battery.  
1
18  
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1
Left digital-array microphone — Combines with the right digital‑array  
microphone to provide high quality sound for video chatting and voice  
recording.  
Display Features  
2
Camera activity indicator — Indicates if the camera is on or off. A solid  
white light indicates camera activity.  
1 2 3  
4
5
3
4
Camera — Built‑in camera for video capture, conferencing, and chat.  
Right digital-array microphone — Combines with the left digital‑array  
microphone to provide high quality sound for video chatting and voice  
recording.  
5
Display — Your display can vary based on selections you made when  
purchasing your computer.  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
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Computer Base and Keyboard Features  
1
Status lights (3) — Indicate if the Caps Lock, Number Lock, or Scroll Lock  
lights are turned on or off.  
2
Macro keys — You can assign keystrokes, predefined functions, macros,  
or shortcuts for your games using the TactX Macro Key Controls option  
available in the Alienware Command Center. For more information, see  
“Alienware Command Center” on page 26.  
7
6
1
3
Backlit keyboard — Illuminates to provide visibility in low lit or dark  
environments. You can customize the colors and effects of the backlight  
using the AlienFX software available in the Alienware Command Center.  
For more information on customizing the backlight, see “Alienware  
Command Center” on page 26.  
2
4
Touch pad — Provides the functionality of a mouse to move the cursor,  
drag or move selected items, and left‑click by tapping the surface.  
5
6
7
Touch pad buttons (2) — Provide left- and right-click functions like those  
on a mouse.  
Media control keys (9) — Press the keys to perform the associated action.  
For more information, see “Media Control Keys” on page 21.  
Power button — Turns the computer on or off when pressed. For more  
information, see “Power Button” on page 22.  
3
4
5
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Status Lights  
Media Control Keys  
e three status lights are located at the top-left side of the keyboard. For the e media control keys are located at the top-right side of the keyboard. For  
exact location, see “Computer Base and Keyboard Features” on page 20.  
the exact location, see “Computer Base and Keyboard Features” on page 20. To  
activate, press the desired keys. e keys will illuminate temporarily to confirm  
your selection.  
Caps Lock Light  
Turns on when the keyboard is in Caps Lock mode. In this mode, all  
characters you type are in uppercase.  
Decrease volume  
Fast Forward or Play next  
track  
Number Lock Light  
Increase volume  
Mute the sound  
Eject  
Turns on when the keyboard is in Num Lock mode. In this mode, the  
embedded numeric keypads can be used.  
Wireless Control - Switch  
wireless communications  
on/off  
Scroll Lock Light  
Rewind or Play previous track  
Play or Pause  
(for more information, see  
“Using the Wireless Control”  
on page 28)  
Turns on when the scroll lock option is on.  
Alienware Command Center  
(for more information, see  
“Alienware Command Center”  
on page 26)  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
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Power Button  
On AC adapter:  
You can program this button to perform actions like shutting down the operating  
system or entering the standby mode. For details on how to program this button,  
see Power Options in the control panel of Microsoft Windows operating system.  
Blue or custom AC‑color  
e battery is fully charged.  
Blue or custom AC‑color fading  
into amber or custom battery‑  
color  
e computer is turned off or  
on and the battery is charging.  
e power button is located in the center of the hinge cover. For the exact location,  
see “Computer Base and Keyboard Features” on page 20.  
Blue or custom AC‑color fading  
into black  
e computer is in standby  
mode.  
e color of the AlienHead rim indicates the power status. e color indicating  
the power status can be changed using the AlienFX software.  
On battery:  
Amber or custom battery‑color  
e battery is fully charged.  
Amber or custom battery‑color  
fading into black  
e computer is in standby  
mode.  
Blinking Amber or custom  
battery‑color  
e battery charge is low.  
For more details on standby and hibernate mode, see Power Options in the  
control panel of your Microsoft Windows operating system.  
22  
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Function Keys  
F7 – Switchable Graphics Toggle  
Press <Fn><F7> to switch between integrated and discrete graphics  
option.  
NOTE: Depending on the configuration of the laptop you purchased, some  
of the function keys may have no associated tasks.  
F8 – External HDMI Input Toggle  
Press <Fn><F8> to switch between external HDMI input source.  
e <Fn> key is located at the bottom-left corner of the keyboard, and is used  
together with other keys to activate certain functions. Hold down the <Fn> key  
along with the key described below:  
F9 – Camera on/off  
Press <Fn><F9> to switch off or switch on the camera.  
FI – Suspend Mode  
F10 – Microsoft Mobility Center on/off  
Press <Fn><F10> to launch or close the Microsoft Mobility Center  
application.  
Press <Fn><F1> to enable the suspend mode. In the suspend mode,  
the display and selected devices will switch off for less energy  
consumption.  
F2 — Check Battery Status  
F11 – AlienFX on/off  
Press <Fn><F2> to display the Battery Status Meter.  
Press <Fn><F11> to enable or disable the AlienFX illumination.  
F3 – Mute on/off  
F12 – Touch Pad on/off  
Press <Fn><F3> to enable or disable the mute function.  
Press <Fn><F12> to enable or disable the touch pad function and  
the illumination around the touch pad. When the touch pad function  
is switched off, the touch pad can still work temporarily for three to  
five seconds while the computer reboots into the Windows operating  
system, or resumes from standby or hibernate mode.  
F4 – Increase Display Brightness  
Press <Fn><F4> to increase the brightness of the display.  
F5 – Decrease Display Brightness  
Press <Fn><F5> to decrease the brightness of the display.  
F6 – Display Mode  
Press <Fn><F6> to toggle between the external displays connected.  
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP  
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CHAPTER 3: USING YOUR LAPTOP  
CHAPTER 3: USING YOUR LAPTOP  
CHAPTER 3: USING YOUR LAPTOP  
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Alienware Command Center  
Connection  
Type  
Computer  
Cable  
Display  
e Alienware Command Center gives you access to Alienware’s exclusive  
software and is a continuously upgradable control panel. As Alienware releases  
new programs, they download directly into the Command Center allowing you  
to build a library of system management, optimization, and customization tools.  
You can access Alienware Command Center by pressing  
keys. See “Media Control Keys” on page 21.  
VGA‑to‑VGA  
(VGA cable)  
on the media control  
HDMI‑to‑HDMI  
(HDMI cable)  
Mini‑  
Connecting External Displays  
DisplayPort-  
to-DisplayPort  
(Mini‑  
If you want to enjoy your computing environment on a bigger scale visually,  
or extend your desktop area, you can connect an external display such as a  
standalone monitor, an LCD TV, or a projector.  
DisplayPort-  
to-DisplayPort  
adapter +  
DisplayPort  
Cable)  
Connecting a Display  
Use the appropriate cable based on the connectors available on your computer  
and display. Refer to the following table to identify the connectors on your  
computer and display.  
Mini‑  
DisplayPort-  
to‑DVI (Mini‑  
DisplayPort-to-  
DVI adapter +  
DVI cable)  
NOTE: When connecting to a single display, connect the display to ONLY  
ONE of the connectors on your computer.  
NOTE: You can purchase the mini-DisplayPort-to-DisplayPort and  
mini-DisplayPort-to-DVI adapters at dell.com.  
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1. Turn off your laptop.  
2. Turn off the display and disconnect it from the power supply.  
d. Multiple Displays — Select from the below options:  
• Duplicate these displays  
3. Connect one end of the display cable to the VGA, mini-DisplayPort, or HDMI  
• Extend these displays  
• Show desktop on display 1  
• Show desktop on display 2  
connector on your Alienware laptop.  
4. Connect the other end of the cable to the same connector on your display.  
5. If necessary, connect one end of the power cable to the display’s power  
3. Click Apply to apply your changes and then click OK to exit.  
connector.  
6. Connect the other end of the power cable to a grounded three‑prong power  
strip or wall outlet.  
7. Turn on your laptop, and then turn on your display.  
Using Removable Media and Cards  
Observe the safety measures below:  
When no ExpressCard or Media Card (SD/MMC/MS cards) is inserted into the  
ExpressCard or Media Card slot, ensure that the blank cards that shipped with  
your laptop is inserted in the unused slot(s). e blank cards protect the unused  
slots from dust and other particles. When inserting a blank card, ensure that  
the correct side is on the top (indicated by an arrow mark on some blank cards).  
Inserting a blank card upside down may damage your laptop.  
Extending the Desktop  
1. With the external display connected, right‑click on the desktop and click  
Screen resolution or press <Fn><F1>.  
2. Customize the following options:  
a. Display — Select the display you would like to manage.  
b. Resolution — Select the suitable display resolution.  
c. Orientation — Select Potrait or Landscape depending on your  
display type.  
CHAPTER 3: USING YOUR LAPTOP  
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Using the Optical Drive  
Using the Integrated Camera  
Your laptop has a slot load optical drive. Depending on the configuration ordered,  
your laptop may have one of the following drive types. ese logos are used to  
indicate each drive’s capabilities and media compatibility.  
Turning the Camera On and Off  
Press the key combination <Fn><F9> to switch on or switch off the camera.  
After switching on the camera, you need to activate its function through the  
Microsoft Windows operating system. In addition, you can also use Windows  
Movie Maker to create, edit, and share videos.  
DVD±R/W Dual  
Layer Writer  
DVD±R/W drive can read CD‑ROM, CD‑R, CD‑R/W, DVD,  
DVD+R/W, and DVD‑R/W media.  
It can also record to CD‑R, CD‑RW, DVD+R/W, DVD‑R/W,  
and DVD+R Dual Layer (DL) media.  
Using the Wireless Control  
You can quickly switch on or switch off the wireless radios (Bluetooth and WLAN)  
using the wireless control . Gently pressing this control one time changes the  
state of the wireless radios.  
Blu‑ray Disc  
Reader/Writer  
Blu‑ray drive can read CD‑ROM, CD‑R, CD‑R/W, DVD,  
DVD+R/W, DVD‑R/W, DVD+R Dual Layer (DL), BD‑ROM,  
BD‑R, and BD‑RE media.  
It can also record to CD‑R, CD‑R/W, DVD+R/W, DVD‑R/W,  
DVD+R Dual Layer (DL), BD‑R, and BD‑RE media.  
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Battery Pack  
Power Management  
Your laptop is equipped with a high‑energy rechargeable Lithium‑ion (Li‑ion)  
battery pack. Battery life varies depending on your laptop configuration, model,  
applications installed, power management settings, and features used. As with all  
batteries, the maximum capacity of this battery decreases with time and usage.  
Understanding Power Consumption  
In order to fully utilize the power of your battery, it would be a good idea for you  
to spend some time acquiring a basic understanding of the power management  
concept from your operating system.  
e battery-meter lights on the battery pack indicate the charge level of the  
battery. When you press the battery meter once, the charge level lights illuminate.  
Each of the five lights represent approximately 20 percent of the total battery  
charge. For example, if four lights turn on, there is approximately 60 percent to  
80 percent of battery charge remaining and if no lights turn on, there is no charge  
remaining in the battery.  
You can use the power options in your operating system to configure the power  
settings on your computer. e Microsoft Windows operating system installed on  
your computer provides three default options:  
•
•
Balanced — Offers full performance when you need it and saves power  
1
Battery Meter  
during periods of inactivity.  
Power Saver — Saves power on your computer by reducing system  
performance to maximize the life of the computer and by reducing the  
amount of energy consumed by your computer over its lifetime.  
1
•
High Performance — Provides the highest level of system performance  
on your computer by adapting processor speed to your activity and by  
maximizing system performance.  
CHAPTER 3: USING YOUR LAPTOP  
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You can also create application profiles for any application on your computer.  
is may be required for newly released games or applications that do not have a  
default application profile.  
Customizing Your Power Settings  
1. Click Start → Control Panel.  
2. Click All Control Panel Items.  
3. Double‑click the Power Options icon.  
4. Select a power plan from the options shown. To customize specific settings,  
click Change plan settings next to the selected power plan.  
Changing the Application Profile Settings  
1. Right‑click on the desktop and select NVIDIA Control Panel.  
2. In the NVIDIA Control Panel window, click 3D Settings to expand the  
selection (if not already expanded) and then click Manage 3D Settings.  
Reducing Power Consumption  
3. In the Program Settings tab, click Add and browse to select the  
application’s executable file (.exe). Once added, you can change the  
settings for that application.  
Although your laptop (together with the operating system) is capable of  
power conservation, there are measures you can take to reduce the power  
consumption:  
•
Lower the intensity of the display backlight. A very bright screen translates  
to higher power usage.  
Use the Go Dark option in the Alienware Command Center.  
To change the settings for a specific application, locate the application in the  
Select a program to customize: list and make the desired changes.  
•
NOTE: For more information on the NVIDIA control panel options and  
settings, click Help.  
Free Fall Sensor  
Free fall sensor protects your computer hard drive from possible damage, by  
detecting a free fall state caused by accidentally dropping the computer. When a  
free fall state is detected, the hard drive is placed in a safe state to protect against  
damage to the read/write head and possible data loss. Your hard drive returns to  
normal operation, when the free fall state is no longer detected.  
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Entering System Setup  
Configuring the BIOS  
1. Turn on (or restart) your laptop.  
System Setup  
NOTE: Keyboard failure may result when a key on the keyboard is held down  
for extended periods of time. To avoid possible keyboard failure, press and  
release <F2> in even intervals until the System Setup screen appears.  
e System Setup options allow you to:  
2. While the laptop is booting, press <F2> immediately before the operating  
system logo appears to access the BIOS Setup Utility.  
•
Change the system configuration information after you add, change, or  
remove any hardware in your laptop.  
If an error occurs during POST (Power On Self Test), you may also enter the  
BIOS Setup Utility by pressing <F2> when prompted.  
•
•
Set or change a user‑selectable option.  
View the installed amount of memory or set the type of hard drive installed.  
NOTE: If you wait too long and the operating system logo appears, continue  
to wait until you see the Microsoft® Windows® desktop, then shut down  
your laptop and try again.  
Before you use System Setup, it is recommended that you write down the current  
System Setup information for future reference.  
CAUTION: Do not change the settings in System Setup unless you are  
an expert computer user. Certain changes can cause your computer to  
work incorrectly.  
System Setup Screens  
e BIOS Setup Utility window displays current or changeable configuration  
information for your laptop. Information is divided into five menus: Main,  
Advanced, Security, Boot, and Exit.  
Key functions appear at the bottom of the BIOS Setup Utility window and lists  
keys and their functions within the active field.  
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System Setup Options  
Main Menu  
CPU Frequency  
CPU L3 Cache  
Displays the speed of the processor.  
Displays the processor cache size.  
Displays the ID of the processor.  
Displays the integrated graphics.  
NOTE: Depending on your computer and installed devices, the items listed  
in this section may not appear, or may not appear exactly as listed.  
NOTE:Fortheupdatedsystemsetupinformation, seetheServiceManualat CPUID  
support.dell.com/manuals.  
Integrated  
Graphics  
Main Menu  
Discrete  
Displays the primary discrete graphics.  
Displays the secondary discrete graphics.  
Graphics 1  
System Time  
(hh:mm:ss)  
Displays the system time.  
Displays the system date.  
Discrete  
Graphics 2  
System Date  
(mm/dd/yyyy)  
Total Memory  
Memory Bank 0  
Memory Bank 1  
Displays the total memory available in your computer.  
Displays the memory size installed in DIMM 0.  
Displays the memory size installed in DIMM 1.  
Alienware  
Service Tag  
BIOS Version  
EC Version  
ME Version  
CPU  
Displays the model number of your computer.  
Displays the service tag of your computer.  
Displays the BIOS version.  
Memory Bank 2  
Memory Bank 3  
Displays the memory size installed in DIMM 2.  
Displays the memory size installed in DIMM 3.  
Displays the EC firmware version.  
Displays the Intel ME firmware version.  
Displays the type of processor installed.  
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Advanced Menu  
Advanced Menu  
Intel SpeedStep  
USB Power Share  
Allows you to enable or disable the Intel SpeedStep  
technology. Disabling this feature may improve  
performance, but will greatly reduce battery life.  
Allows you to charge USB devices when the computer is  
turned off or in standby mode.  
•
AC Only: Charge USB devices when connected to AC  
adapter only.  
Virtualization  
USB Emulation  
Allows you to enable or disable the Intel Virtualization  
technology.  
•
AC and Battery: Charge USB devices when  
connected to AC adapter and when the computer is  
running on battery.  
Allows you to enable or disable the USB emulation  
feature. is feature defines how the BIOS, in the  
absence of a USB‑aware operating system, handles USB  
devices. USB emulation is always enabled during POST.  
•
Disabled: Disables USB PowerShare.  
Integrated  
Network  
Allows you to enable or disable the on‑board LAN  
controller.  
NOTE: You cannot boot from any type of USB device  
(floppy, hard drive, or memory key) when this option  
is disabled.  
•
Disabled: Internal LAN is disabled and is not visible  
to the operating system.  
•
Enabled: Internal LAN is enabled.  
USB Wake  
Support  
Allows you to enable USB devices to wake the computer  
from standby or to disable the USB wake support  
feature.  
High Definition  
Audio  
Allows you to enable or disable the internal high  
definition audio device.  
•
Disabled: e internal audio device is disabled and  
NOTE: If USB Powershare is enabled, a device  
connected to the USB Powershare connector may not  
wake the computer.  
is not visible to the operating system.  
•
Enabled: e internal audio device is enabled.  
SD-Card Reader  
CPU Turbo Mode  
Allows you to enable or disable the internal SD card  
reader.  
Allows you to enable or disable the Intel CPU turbo  
mode performance option.  
CHAPTER 3: USING YOUR LAPTOP  
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Advanced Menu  
Advanced Menu – Performance Options  
Performance  
Options  
Overclocking  
Feature  
Allows you to configure fields in the Performance  
Options sub‑menu (for more information, see  
“Advanced Menu – Performance Options“ on page 34).  
Allows you to enable or disable the global overclocking  
feature.  
•
•
Disabled: e overclocking feature is disabled.  
Enabled: Displays additional overclocking options.  
SATA Operation  
Allows you to configure the operating mode of the  
integrated SATA hard drive controller.  
Non-Turbo  
Flex Support  
Allows you to modify the CPU flex ratio with Turbo Mode  
disabled.  
•
•
AHCI: SATA is configured for AHCI mode.  
RAID: SATA is configured for RAID mode.  
Flex Ratio  
Override  
Appears when Non‑Turbo Flex is enabled and allows  
you to specify the flex ratio for all CPU cores.  
SATA HARD  
DRIVE 1  
Displays the installed primary SATA hard drive model.  
Extreme Edition  
Allows Extreme Edition CPUs to adjust the flex ratio in  
a Turbo Mode environment that allows each individual  
core ratio to be modified.  
SATA HARD  
DRIVE 2  
Displays the installed secondary SATA hard drive  
model.  
Adapter  
Warnings  
Allows you to choose if the computer should display  
warning messages when you use AC adapters that are  
not supported by your computer.  
Extreme Edition  
Core Ratio  
Limits  
Allows you to modify the flex ratio of individual cores  
physically present in the CPU.  
•
Disabled: BIOS will not detect unsupported AC  
adapters and will not display any message to  
screen.  
Enabled : BIOS will detect unsupported AC adapters  
and display an error to screen.  
Memory Override  
Support  
Allows you to enable or disable the memory override  
option support.  
•
•
Disabled: e memory override support is disabled.  
Enabled: Displays additional memory override  
support options.  
•
Charger  
Behavior  
Allows you to enable or disable battery charging.  
Memory  
Voltage  
Allows you to modify memory voltage.  
Primary Display  
Allows you to choose a primary display.  
Memory  
Frequency  
Allows you to modify memory frequency.  
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Advanced Menu – Performance Options  
Wireless Menu  
DIMM Profile  
(XMP)  
Bluetooth  
Allows you to select different XMP options.  
Allows you to enable or disable the internal Bluetooth  
device.  
Override Turbo  
Settings  
•
Disabled: e internal Bluetooth device is disabled  
and is not visible to the operating system.  
Allows you to override CPU Turbo Mode settings.  
•
Enabled: e internal Bluetooth device is enabled.  
Long Duration  
PWR Limit  
Allows you to specify the Turbo Mode power limit 1  
in Watts.  
Wireless  
Network  
Allows you to enable or disable the internal wireless  
device.  
•
e value may vary from 0 to the fused value. A value  
of 0 programs this value to the fused limit. You cannot  
specify a value greater than the fused limit.  
Disabled: e internal wireless device is disabled  
and is not visible to the operating system.  
Enabled: e internal wireless device is enabled.  
•
Long Duration  
Time Window  
Power Limit 1 time value in seconds.  
DMC  
Allows you to enable or disable the internal DMC device.  
Indicates the time window over which TDP value should  
be maintained. A value of 0 programs this value to the  
fused limit.  
Wireless  
Switch/Hotkey  
Allows you to choose which wireless devices are  
controlled by the wireless switch/hotkey.  
Short Duration  
PWR Limit  
Allows you to enable or disable the Short Duration Power  
Security Menu  
Limit.  
Supervisor  
Password  
Displays if the supervisor password is clear or set.  
Displays if the user password is clear or set.  
Short  
Duration  
PWR Limit  
Turbo Mode Power Limit 2 value in Watts.  
User Password  
A value of 0 programs this value to 1.25 x TDP.  
CHAPTER 3: USING YOUR LAPTOP  
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Security Menu  
Exit Menu  
Set Service Tag  
Exit Saving  
Changes  
Displays the service tag of the computer when the  
service tag is present.  
Allows you to exit System Setup and save your changes  
to CMOS.  
Save Change  
Without Exit  
Allows you remain in System Setup and save your  
changes to CMOS.  
Displays a field to input the service tag manually when  
the service tag is absent.  
Exit Discarding  
Changes  
Allows you to exit System Setup and load previous values  
from CMOS for all Setup items.  
Set Supervisor  
Password  
Allows you to set the supervisor password. e  
supervisor password controls access to the system  
setup utility.  
Load Optimal  
Defaults  
Allows you to load default values for all Setup items.  
Set User  
Password  
Allows you to set the user password. e user password  
controls access to the computer at boot.  
Discard Changes  
Allows you to load previous values from CMOS for all  
Setup items.  
Computrace  
Allows you to enable or disable Computrace security  
feature.  
Boot Menu  
Use the up or down arrow keys to change the boot device priority. You can  
choose from:  
• Hard Drive  
• USB Storage  
• CD/DVD/BD  
• Removal Devices  
• Network  
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CHAPTER 4: INSTALLING ADDITIONAL  
OR REPLACEMENT COMPONENTS  
CHAPTER 4: INSTALLING ADDITIONAL  
OR REPLACEMENT COMPONENTS  
CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS  
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37  
 
Turning Off Your Computer  
Before You Begin  
CAUTION: To avoid losing data, save and close all open files and exit all  
open programs before you turn off your laptop.  
is section provides procedures for removing and installing the components in  
your laptop. Unless otherwise noted, each procedure assumes that the following  
conditions exist:  
1. Save and close all open files and exit all open programs.  
•
You have performed the steps in “Turning Off Your Computer” and “Before  
Working Inside Your Computer” in this section.  
2. Click Start → Shut Down.  
e laptop turns off after the operating system shutdown process finishes.  
•
•
You have read the safety information that shipped with your computer.  
A component can be replaced or—if purchased separately—installed by  
performing the removal procedure in reverse order.  
3. Ensure that the computer is turned off. If your computer did not  
automatically turn off when you shut down your operating system, press  
and hold the power button until the computer turns off.  
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CAUTION: To avoid damaging the computer, perform the following steps  
before you begin working inside the computer.  
Before Working Inside Your Computer  
Use the following safety guidelines to help protect your computer from potential  
damage and to help to ensure your own personal safety.  
1. Ensure that the work surface is flat and clean to prevent the computer cover  
from being scratched.  
WARNING: Before working inside your laptop, read the safety  
information that shipped with your computer. For additional safety  
best practices information, see the Regulatory Compliance Homepage  
at dell.com/regulatory_compliance.  
2. Turn off your computer (see “Turning Off Your Computer” on page 38).  
CAUTION: To disconnect a network cable, first unplug the cable from  
your computer and then unplug the cable from the network device.  
CAUTION: Handle components and cards with care. Do not touch the  
components or contacts on a card. Hold a card by its edges. Hold a  
component such as a processor by its edges, not by its pins.  
3. Disconnect all telephone or network cables from the laptop.  
4. Press and eject any installed cards from the ExpressCard slot and the Media  
Card slot.  
CAUTION: Only a certified service technician should perform repairs on  
your computer. Damage due to servicing that is not authorized by Dell is  
not covered by your warranty.  
5. Disconnect your computer and all attached devices from their electrical  
outlets.  
CAUTION: To help prevent damage to the system board, you must remove  
the battery from the battery bay before you service the laptop.  
6. Remove the battery from the battery bay (see “Replacing the Battery Pack”  
on page 40).  
CAUTION: To avoid electrostatic discharge, ground yourself by using a  
wrist grounding strap or by periodically touching an unpainted metal  
surface (such as a connector on the back of the computer).  
CAUTION: When you disconnect a cable, pull on its connector or on its  
pull-tab,notonthecableitself.Somecableshaveconnectorswithlocking  
tabs; if you are disconnecting this type of cable, press in on the locking  
tabs before you disconnect the cable. As you pull connectors apart, keep  
them evenly aligned to avoid bending any connector pins. Also, before  
you connect a cable, ensure that both connectors are correctly oriented  
and aligned.  
7. Press the power button to ground the system board.  
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39  
Replacing the Battery Pack  
is battery pack can easily be removed and replaced. Ensure that the laptop is  
properly shut down before changing the battery pack.  
CAUTION: To avoid damage to the laptop, use only the battery designed  
for this particular Alienware laptop. Do not use batteries designed for  
other Alienware or Dell laptops.  
To remove the battery pack:  
1. Follow the instructions in “Before You Begin” on page 38.  
2. Shut down the laptop and turn it over.  
3. Slide the battery latch to the unlock position as shown.  
e battery pack pops up.  
4. Remove the battery pack.  
1
To replace the battery pack, perform the removal steps in reverse order.  
2
1
battery pack  
2
battery latch  
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Removing the Memory Module(s)  
Upgrading or Replacing Memory  
NOTE: Your computer supports up to four memory module connectors.  
You can access connectors DIMM A and DIMM B by removing the  
compartment door at the bottom of your computer. To upgrade memory  
module(s) in connectors DIMM C and DIMM D, see the Service Manual at  
support.dell.com/manuals.  
Your laptop is equipped with a configurable memory unit. e industry standard  
JEDEC PC3-12800 (DDR3-1600) SODIMM memory module connectors are  
available for memory upgrade.  
NOTE: If you purchased a dual‑core processor, your computer supports  
only memory module connectors DIMM A and DIMM B.  
1. Follow the instructions in “Before You Begin” on page 38.  
NOTE: e table below illustrates one possible way the system memory  
can be configured. You can also configure the system memory by  
installing memory modules in connectors DIMM C and DIMM D.  
2. Remove the battery (see “Replacing the Battery Pack” on page 40).  
3. Remove the four screws that secure the compartment door to the  
computer base.  
4. Slide the compartment door towards the rear of the computer, lift it up,  
and then remove it from the computer.  
Memory  
connector  
DIMM A  
Memory  
connector  
DIMM B  
Memory  
connector  
DIMM C  
Memory  
connector  
DIMM D  
Total  
memory  
2 GB  
2 GB  
4 GB  
8 GB  
8 GB  
2 GB  
4 GB  
4 GB  
8 GB  
8 GB  
—
—
—
—
4 GB  
6 GB  
—
—
8 GB  
—
—
16 GB  
32 GB  
8 GB  
8 GB  
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41  
   
5
4
3
1
2
1
memory module  
spring locks (2)  
tab  
4
notch  
memory-module connector  
1
2
3
5
2
To replace the memory modules, perform the removal steps in reverse order.  
While inserting the memory module into the connector align the notch on the  
memory module with the tab on the memory module connector.  
1
screws (4)  
2
compartment door  
5. Use your fingertips to carefully spread apart the memory-module  
NOTE: If you need to install memory modules in two connectors, install  
a memory module in the lower connector before you install a memory  
module in the upper connector.  
connector’s spring locks until the memory module pops up.  
6. Remove the memory module.  
NOTE: If the memory module is not installed properly, the computer may  
not boot.  
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Upgrading or Replacing the Hard Drive(s)  
Your laptop is equipped with two hard drives.  
Removing the Hard Drive(s)  
1. Follow the instructions in “Before You Begin” on page 38.  
2. Remove the battery pack (see “Replacing the Battery Pack“ on page 40).  
3. Remove the four screws that secure the compartment door to the  
computer base.  
4. Slide the compartment door towards the rear of the computer, lift it up,  
and remove it from the computer.  
1
2
1
screws (4)  
2
compartment door  
CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS  
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43  
 
5. Release the connector latch and disconnect the hard‑drive cable from the  
8. Disconnect the interposer from the hard drives.  
connector on the system board.  
6. Loosen the four captive screws that secure the hard‑drive assembly.  
7. Using the pull tab, lift the hard‑drive assembly out of the computer base.  
4
3
1
2
3
4
1
2
1
primary hard drive (HDD0)  
hard-drive bracket  
3
4
secondary hard drive (HDD1)  
interposer  
2
1
hard-drive assembly  
captive screws (4)  
3
4
connector latch  
hard-drive cable  
2
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9. Remove the four screws that secure the primary hard drive (HDD0) and lift  
the hard drive out of the hard‑drive bracket.  
10. Remove the four screws that secure the secondary hard drive (HDD1) and  
slide the hard drive out of the hard‑drive bracket.  
3
2
1
1
screws (8)  
3
secondary hard drive (HDD1)  
2
primary hard drive (HDD0)  
To replace the hard drive(s), perform the removal steps in reverse order.  
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45  
46  
CHAPTER 4: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS  
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CHAPTER 5: TROUBLESHOOTING  
CHAPTER 5: TROUBLESHOOTING  
CHAPTER 5: TROUBLESHOOTING  
47  
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Basic Hints and Tips  
Backup and General Maintenance  
•
Computer does not power on: Is your AC adapter cable securely connected  
to a working electrical outlet? If connected to a power strip, ensure that the  
strip is actually working.  
Connections: Check all the cables to ensure that there are no loose  
connections anywhere.  
Power Savings: Ensure that your computer is not in hibernate or standby  
mode by pressing the power button for less than 4 seconds. e power  
status light will fade from blue to black while in standby mode; in hibernate  
mode it will be off.  
Brightness: Check and adjust the brightness of the display by pressing the  
key combinations <Fn><F4> or <Fn><F5>.  
Display Choice: Press the key combination <Fn><F6> to ensure that the  
computer is not set to “External Only” display.  
•
Always back up your important data on a regular basis and keep copies of  
your operating system and software safe. Do not forget to note the serial  
numbers if you are storing them outside of their original cases ‑ for example,  
in a CD wallet.  
Run maintenance programs as often as you can. You may schedule these  
programs to run at times when you are not using your computer. You can  
use those provided with your operating system, or buy more powerful,  
dedicated programs to do so.  
•
•
•
•
•
Write down your passwords and keep them safe (away from your computer).  
is is especially important if you choose to password-protect your  
computer’s BIOS and operating system.  
•
•
•
Document vital settings such as network, dialup, mail and Internet settings.  
Use only the AC adapter that shipped with your laptop.  
48  
CHAPTER 5: TROUBLESHOOTING  
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When troubleshooting your computer, remember the following safety guidelines:  
Software Diagnostic Tools  
Enhanced Pre-Boot System Assessment  
•
Before touching any of the computer’s internal components, touch an  
unpainted portion of the chassis. Doing so will safely discharge any static  
electricity, which could damage your computer.  
e computer runs the Enhanced Pre-boot System Assessment (ePSA), a series  
of initial tests of your system board, keyboard, display, memory, hard drive, and  
so on.  
•
•
Turn off your computer and any connected peripherals.  
Disconnect any peripherals from your computer.  
To invoke ePSA:  
ings to check:  
1. Turn on (or restart) your computer.  
2. When the Alienware logo appears, press <F12> immediately.  
•
Ensure that the AC adapter cable is properly connected between your  
computer and a grounded, three‑prong power outlet. Ensure that the power  
outlet is working.  
NOTE: If you wait too long and the operating system logo appears, continue  
to wait until you see the Microsoft Windows desktop; then, shut down your  
computer and try again.  
•
•
Ensure the UPS or power strip is turned on (if applicable).  
If your peripheral devices (for example keyboard, mouse, printer, and so on)  
are not working, ensure that all connections are secure.  
3. Select Diagnostics from the menu and press <Enter>.  
4. Follow the instructions on the screen. If a failure is detected, the diagnostics  
stop and the computer beeps.  
•
•
•
If any computer components were added or removed before the problem  
began, check to see if you performed the installation or removal procedures  
properly.  
If an error message appears on the screen, write down the exact error  
message prior to calling Alienware Technical Support to aid in diagnosing  
and resolving your issue.  
•
•
•
To stop the assessment and restart the computer, press <n>.  
To continue to the next test, press <y>.  
To retest the component that failed, press <r>.  
If an error occurs in a specific program, see the program’s documentation.  
CHAPTER 5: TROUBLESHOOTING  
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If failures are detected during ePSA, write down the error code(s) and contact  
Alienware (for more information, see “Contacting Alienware“ on page 70).  
Answers to Common Problems  
If the ePSA completes successfully, the following message appears “Do you  
want to run the remaining memory tests? This will take about  
30 minutes or more. Do you want to continue? (Recommended).”  
Computer Startup Problems  
The computer fails the POST  
If you are experiencing memory issues, press <y>, else press <n>. e following  
message appears: “Enhanced Pre-boot System Assessment complete.”  
e Power On Self Test (POST) ensures that the computer meets all the necessary  
system requirements and that all hardware is working properly before starting  
the remainder of the boot process. If the computer passes the POST, the computer  
will continue to start normally. However, if the computer fails the POST, the  
computer will generate a single beep to indicate a general failure and an error  
message will be displayed. For assistance, contact Alienware Technical Support  
(see “Contacting Alienware” on page 70).  
Press <o> to reboot your computer.  
The computer stops responding or a solid blue screen appears  
CAUTION: You might lose data if you are unable to perform an operating  
system shutdown.  
If you are unable to get a response by pressing a key on your keyboard or moving  
your mouse, press and hold the power button for at least 6 seconds to turn off,  
your computer, and then restart it.  
NOTE: e chkdsk program may run when you restart the computer.  
Follow the instructions on the screen.  
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Other software problems  
Software Problems  
Back up your files immediately.  
A program stops responding or crashes repeatedly  
End the program:  
Use a virus-scanning program to check the hard drive, or CDs.  
Save and close any open files or programs and shut down your computer  
through the Start menu.  
1. Press <Ctrl><Shift><Esc> simultaneously.  
2. Click the Applications tab and select the program that is no longer  
responding.  
Scan the computer for spyware:  
3. Click End Task.  
If you are experiencing slow computer performance, you frequently receive pop‑  
up advertisements, or you are having problems connecting to the Internet,  
your computer might be infected with spyware. Use an anti‑virus program that  
includes anti‑spyware protection (your program may require an upgrade) to scan  
the computer and remove spyware.  
Check the software documentation.  
If necessary, uninstall and then reinstall the program.  
A program is designed for an earlier version of Microsoft Windows  
Run the ePSA diagnostics:  
Run the Program Compatibility Wizard:  
If all tests run successfully, the error condition is related to a software problem.  
e Program Compatibility Wizard configures a program so that it runs in an  
environment similar to an earlier version of Microsoft Windows operating system  
environments.  
1. Click Start → Control Panel→ Programs→ Programs and Features→  
Use an older program with this version of Windows.  
2. In the welcome screen, click Next.  
3. Follow the instructions on the screen.  
CHAPTER 5: TROUBLESHOOTING  
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Check the software documentation or contact the software manufacturer for  
troubleshooting information:  
Hard Drive Problems  
Allow the computer to cool before turning it on  
•
•
Ensure that the program is compatible with the operating system installed  
on your computer.  
Ensure that your computer meets the minimum hardware requirements  
needed to run the software. See the software documentation for  
information.  
Ensure that the program is installed and configured properly.  
Verify that the device drivers do not conflict with the program.  
If necessary, uninstall and then reinstall the program.  
A hot hard drive may prevent the operating system from starting. Try allowing  
the computer to return to room temperature before turning it on.  
Run Check Disk  
•
•
•
1. Click Start → Computer.  
2. Right‑click Local Disk C:.  
3. Click Properties→ Tools→ Check Now.  
If the User Account Control window appears, click Continue.  
4. Follow the instructions on the screen.  
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CHAPTER 5: TROUBLESHOOTING  
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Memory Problems  
Power Problems  
When you press the power button, the computer does not turn on  
Memory errors detected on startup  
•
Check memory modules for correct seating and orientation. Reseat the  
memory modules if applicable (see “Upgrading or Replacing Memory” on  
page 41).  
Computers using a dual-channel memory configuration require that  
memory modules be installed in pairs. If you require assistance, contact  
Alienware Technical Support (for more information, see “Contacting  
Alienware” on page 70).  
•
•
•
If the AC adapter cable is connected to a surge protector or UPS, ensure that  
the surge protector or UPS is securely connected to an electrical outlet, is  
switched on and is working correctly.  
Check that the wall outlet is working properly by testing another device  
such as a radio or lamp that you know works. If the wall outlet is not working,  
contact an electrician or your power company for further assistance.  
•
If the problem persists, contact Alienware support (see “Contacting  
Alienware” on page 70).  
Display Problems  
If the display is blank  
NOTE: If you are using a program that requires a higher resolution than  
your computer supports, it is recommended that you attach an external  
monitor to your computer.  
e computer may be in a power saving mode:  
Press a key on the keyboard or press the power button to resume normal  
operation.  
Switch the video image:  
If your computer is attached to an external monitor, press <Fn><F6> to switch  
the video image to the display.  
CHAPTER 5: TROUBLESHOOTING  
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54  
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CHAPTER 6: SYSTEM RECOVERY  
CHAPTER 6: SYSTEM RECOVERY  
CHAPTER 6: SYSTEM RECOVERY  
55  
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AlienRespawn Basic  
AlienRespawn  
To restore the factory image while preserving the data files:  
1. Turn off your computer.  
2. Disconnect all the devices connected to the computer (such as USB drive,  
printer, and so on) and remove any recently added internal hardware.  
CAUTION: Using AlienRespawn permanently removes any programs  
or drivers installed after you received your computer. Create backup  
media of applications you need to install on your computer before using  
AlienRespawn. Use AlienRespawn only if System Restore did not resolve  
your operating system problem.  
NOTE: Do not disconnect the AC adapter cable.  
CAUTION: Although AlienRespawn is designed to preserve the data files  
on your computer, it is recommended that you backup your data files  
before using AlienRespawn.  
3. Turn on your computer.  
You can use AlienRespawn to restore your hard drive to the operating state it was 4. When the Alienware logo appears, press <F8> several times to access the  
in when you purchased your computer, while preserving the data files.  
Advanced Boot Options window.  
AlienRespawn allows you to backup and restore your computer to an earlier  
operating state.  
NOTE: If you wait too long and the operating system logo appears, continue  
to wait until you see the Microsoft Windows desktop; then, shut down your  
computer and try again.  
5. Select Repair Your Computer.  
6. Select AlienRespawn and Emergency Backup from the System Recovery  
Options menu and follow the instructions on the screen.  
NOTE: e restoration process may take an hour or more depending on  
the size of the data to be restored.  
NOTE: For more information on AlienRespawn, see knowledge base article  
353560 at support.dell.com.  
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Upgrading to AlienRespawn Professional  
Dell DataSafe Online Backup (Optional)  
AlienRespawn provides additional features that allow you to:  
NOTE: Dell DataSafe Online is supported only on Windows operating  
systems.  
•
•
•
Backup and restore your computer based on file types  
Backup files to a local storage device  
Schedule automated backups  
NOTE: A broadband connection is recommended for fast upload or  
download speeds.  
To upgrade to AlienRespawn Professional:  
1. Double‑click the AlienRespawn icon  
desktop.  
Dell DataSafe Online is an automated backup and recovery service that helps  
protect your data and other important files from catastrophic incidents like theft,  
fire, or natural disasters. You can access the service on your computer using a  
password‑protected account.  
in the notification area of your  
2. Click Upgrade Now!  
3. Follow the instructions on the screen.  
For more information, go to delldatasafe.com.  
To schedule backups:  
1. Double‑click the Dell DataSafe Online icon on the taskbar.  
2. Follow the instructions that appear on the screen.  
CHAPTER 6: SYSTEM RECOVERY  
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My Dell Downloads  
NOTE: My Dell Downloads may not be available in all regions.  
Some of the software pre‑installed on your new Alienware computer do not  
include a backup media. is software is available on the My Dell Downloads  
website. From this website, you can download available software for reinstallation  
or create your own backup media.  
To register and use My Dell Downloads:  
1. Go to DownloadStore.dell.com/media.  
2. Follow the instructions on the screen to register and download the software.  
3. Reinstall the software or create a backup media for future use.  
58  
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CHAPTER 7: BASIC SPECIFICATIONS  
CHAPTER 7: SPECIFICATIONS  
CHAPTER 7: SPECIFICATIONS  
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Computer Model  
Computer Information  
Alienware M18x  
Processor  
•
•
Intel Core i7 Extreme Edition  
(second generation)  
Intel Core i7 and i5 (second generation)  
Dimensions  
Height  
Front  
L2 cache  
256 KB  
L3 cache  
up to 8 MB  
53.0 mm (2.09 inches)  
54.20 mm (2.13 inches)  
436.0 mm (17.17 inches)  
322.0 mm (12.68 inches)  
5.41 kg (11.93 lb)  
Bus clock  
100 MHz  
Back  
System chipset  
SDRAM bus width  
Mobile Intel HM67 Express Chipset  
Width  
one or two 64‑bit channels of DDR3 memory up  
to 1600 MHz  
Depth  
Weight with 12‑cell  
battery and optical drive  
(starting at)  
Processor address bus  
width  
32 bits  
NOTE: e weight of your laptop varies  
depending on the configuration ordered and  
the manufacturing variability.  
Processor data width  
BIOS SPI Flash Memory  
Graphics bus  
64 bits  
32 Mbit  
PCIe x16 Gen2  
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Memory  
Ports and Connectors  
Connectors  
four internally accessible DDR3 using JEDEC  
SODIMM sockets  
Audio  
•
•
two stereo headphones/speakers connector  
one microphone‑in connector  
Capacities  
2 GB, 4 GB, and 8 GB  
S/PDIF  
one headphone/S/PDIF combo connector  
one 9-in-1 slot  
Memory type  
•
up to 1600 MHz unbuffered non-ECC  
dual-channel DDR3 configuration  
Media Card Reader  
ExpressCard  
one ExpressCard/54 connector  
•
Extreme Memory Profiles (XMP) 1600  
and 1866  
Communications  
Memory configurations  
possible  
4 GB, 6 GB, 8 GB, 16 GB, and 32 GB  
Network adapter  
10/100/1000 Mbps Ethernet LAN on  
system board  
Wireless  
•
•
one half Mini‑Card slot  
Bluetooth; Wireless Display (optional);  
WirelessHD (optional)  
Ports and Connectors  
Network adapter  
USB  
one RJ45 connector  
•
•
two 4-pin USB 2.0 compliant connectors  
two 4-pin USB 3.0 compliant connectors  
Video  
Video controller  
Integrated  
Discrete  
eSATA/USB combo  
one 7-pin/4-pin eSATA/USB 2.0-compliant  
combo connector with PowerShare  
Intel HD Graphics 3000  
HDMI input and output  
Mini-DisplayPort  
VGA  
one 19-pin connector  
one 20-pin connector  
one 15-hole connector  
•
•
NVIDIA GeForce GTX 460M  
AMD Radeon HD 6970M  
CHAPTER 7: SPECIFICATIONS  
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Video  
Audio  
Video memory  
Output power  
Integrated  
512 MB dedicated video memory  
(for total system memory greater than 4 GB)  
up to 5 W average per channel; up to 2.5 W  
average total power  
Speaker  
Discrete  
•
•
1.5 GB GDDR5 for NVIDIA GeForce GTX 460M  
2.0 GB GDDR5 for AMD Radeon HD 6970M  
up to 10 W average per channel; up to 5 W  
average total power  
Subwoofer  
External display support  
HDMI, Mini DisplayPort, VGA, WiDi (optional),  
and WirelessHD (optional)  
Internal microphone  
support  
dual digital microphone in camera assembly  
Volume controls  
program menus and keyboard media function  
keys  
Audio  
Type  
2.1 channel internal speaker and subwoofer  
Hard-Drive Storage  
Number of storage drives  
Hard drive  
two  
Controller  
Speaker  
IDT 92HD73C codec  
•
one 2.5 inch SATA 2.0 (3Gb/s) or SATA 3.0  
(6Gb/s) hard drives  
dual 4‑ohms speakers in both the left and right  
speaker assembly  
•
one solid‑state drive  
Subwoofer  
mono 4‑ohms subwoofer  
Internal speaker amplifier MAXIM MAX9736A  
15W stereo/ 30W mono  
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CHAPTER 7: SPECIFICATIONS  
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Media Card Reader  
Display  
Type  
18.4 inch FHD WLED TrueLife  
Cards supported  
•
•
•
Secure Digital (SD) memory card  
Secure Digital Input/Output (SDIO) card  
Secure Digital Extended Capacity (SDXC)  
card  
MultiMedia Card (MMC)  
MultiMedia Card plus (MMC+)  
Memory Stick  
Memory Stick PRO  
xD-Picture Card (type - M and type - H)  
Hi Density‑SD (SDHD)  
Maximum resolution  
Dimensions (active area)  
Height  
1920 x 1080  
230.04 mm (9.06 inches)  
408.96 mm (16.10 inches)  
469.22 mm (18.47 inches)  
60 Hz  
•
•
•
•
•
•
•
Width  
Diagonal  
Refresh rate  
Operating angle  
Pixel pitch  
0° (closed) to 135°  
0.2550 mm  
Hi Capacity‑SD (SDHC)  
Controls  
brightness can be controlled through  
keyboard shortcuts  
Keyboard (Backlit)  
Number of keys  
•
•
•
82 (Korea, U.S., and Canada)  
83 (Europe)  
86 (Japan)  
Backlight color  
RGB; colors can be changed by invoking the  
AlienFX application in the Alienware Command  
Center. For more information, see “Alienware  
Command Center” on page 26.  
CHAPTER 7: SPECIFICATIONS  
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Touch Pad  
Battery  
X/Y position resolution  
(graphics table mode)  
240 cpi  
Operating time  
battery operating time varies depending on  
operating conditions and can be significantly  
reduced under certain power‑intensive  
conditions.  
Size  
Height  
Width  
56.00 mm (2.20 inches) sensor-active area  
99.5 mm (3.92 inches) rectangle  
Life span (approximate)  
Temperature range  
Operating  
300 discharge/charge cycles  
0° to 50°C (32° to 122°F)  
–20° to 60°C (–4° to 140°F)  
CR-2032  
Camera  
Storage  
Camera resolution  
Video resolution  
Diagonal viewing angle  
3.0 megapixel  
2048 x 1536  
60°  
Coin‑cell battery  
AC Adapter  
Type  
240 W/330 W  
100-240 VAC  
Battery  
Input voltage  
Input current (maximum)  
240 W  
12-cell “smart” lithium ion (96 Whr)  
Height  
Width  
Depth  
Weight  
30.2 mm (1.19 inches)  
3.50 A  
174.0 mm (6.85 inches)  
133.3 mm (5.25 inches)  
0.65 kg maximum (1.43 lb)  
330 W  
4.40 A  
Input frequency  
50 Hz-60 Hz  
Voltage  
12 VDC ‑ 16.8 VDC  
64  
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AC Adapter  
Computer Environment  
Temperature range  
Operating  
Output current  
0 °C to 35 °C (32 °F to 95 °F)  
240 W  
330 W  
12.30 A (continuous)  
16.92 A  
Storage  
–40 °C to 65 °C (–40 °F to 149 °F)  
Relative humidity (maximum)  
Operating  
Output power  
240 W  
10% to 90% (non-condensing)  
10% to 95% (non-condensing)  
240 W  
Storage  
330 W  
330 W  
Maximum vibration (Using a random vibration spectrum that simulates user  
environment)  
Rated output voltage  
Temperature range  
Operating  
19.50 VDC  
Operating  
Storage  
0.66 GRMS  
1.3 GRMS  
240 W  
0 °C to 40 °C (32 °F to 104 °F)  
10 °C to 35 °C (50 °F to 95 °F)  
–40 °C to 70 °C (–40 °F to 158 °F)  
Maximum shock (Measured with hard drive in operating status and a 2‑ms  
half‑sine pulse for operating. Also measured with hard drive in head‑parked  
position and a 2‑ms half‑sine pulse for storage)  
330 W  
Storage  
Operating  
Storage  
110 G  
160 G  
Connector types  
DC connector  
AC connector  
3-pin, 7.4 mm plug  
Altitude (maximum)  
Operating  
3-pin — C13 (150 W)  
3-pin — C13 (240 W)  
–15.2 m to 3048 m (–50 ft to 10,000 ft)  
–15.2 m to 10,668 m (–50 ft to 35,000 ft)  
Storage  
Airborne contaminant level G1 as defined by ISA–71.04–1985  
CHAPTER 7: SPECIFICATIONS  
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APPENDIX A  
APPENDIX  
APPENDIX  
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Computer Use  
•
GENERAL AND ELECTRICAL SAFETY PRECAUTIONS  
Route the power cable and all cables away from where people might walk or  
trip over them. Do not allow anything to rest on the power cable.  
Computer Setup  
•
•
•
Do not spill anything on or into your computer.  
To avoid electrical shock, always disconnect all power, modem and any other  
cables from the wall outlets before handling the computer.  
Read all instructions marked on the product and in the documentation  
before operating your computer.  
•
•
•
•
Retain all safety and operating instructions.  
Never use this product near water or a heat source.  
Only set‑up the computer on a stable work surface.  
Only operate the computer using the power source type indicated on the  
rating label.  
Electrostatic Discharge (ESD) Warning  
Electrostatic Discharge (ESD) can cause damage to internal system components  
if precautions are not taken. ESD is caused by static electricity and the damage  
caused is usually permanent.  
•
Never block or cover any openings or fans in the computer case. ese are  
required for ventilation.  
Computer technicians wear a special wrist‑strap that grounds them to the  
computer’s case to prevent ESD damage. You can reduce the chances of ESD  
damage by doing the following:  
•
•
•
Never insert objects of any kind into the ventilation openings.  
Ensure that your computer is properly grounded when in use.  
Do not attempt to connect your computer into an outlet that is not properly  
grounded.  
•
Turn off your computer’s power and wait several minutes before starting to  
work.  
•
If an extension cord is used with your computer, ensure that the total  
ampere rating on the computer does not exceed the maximum rating on the  
extension cord.  
•
•
•
Ground yourself by touching the case of the computer.  
Touch only those items which must be replaced.  
Avoid walking around while replacing items inside the case, especially if you  
are on a carpet or during low temperature and low humidity.  
•
If you have to remove peripheral cards for any reason, place them on the  
portion of the computer’s case that was removed. Do not touch the edge  
connectors at the bottom of the card that connect to the system board.  
68  
APPENDIX  
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General Safety Precautions  
•
Mechanical Shock: Your computer should never be subjected to severe  
mechanical shocks. Careless handling of your computer may cause damage.  
Mechanical Shock is not covered by the warranty.  
•
Electrical Shock: If you do not open up your computer, there is nothing to  
worry about. Your computer protects itself against most irregularities in the  
power source.  
When You Should Contact Alienware  
•
•
•
•
e battery, power cable or connector is damaged.  
Your computer has had liquid spilled into it.  
Your computer was dropped or the case was damaged.  
Normal operation of the computer does not occur when the operating  
instructions are followed.  
Replacement Components or Accessories  
It is only advised to use replacement parts or accessories recommended by  
Alienware.  
APPENDIX  
69  
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Websites  
You can learn about Alienware products and services on the following websites:  
CONTACTING ALIENWARE  
NOTE: If you do not have an active Internet connection, you can find  
contact information on your purchase invoice, packing slip, bill, or Dell  
product catalog.  
•
•
•
•
•
•
dell.com  
dell.com/ap (Asian/Pacific countries only)  
dell.com/jp (Japan only)  
euro.dell.com (Europe only)  
dell.com/la (Latin American and Caribbean countries)  
dell.ca (Canada only)  
Dell provides several online and telephone‑based support and service options.  
Because availability varies by country and product, some services may not be  
available in your area.  
To contact Dell for sales, technical support, or customer service issues:  
1. Visit dell.com/contactdell.  
2. Select your country or region.  
You can access Alienware Support through the following websites:  
•
•
•
•
support.dell.com  
3. Select the appropriate service or support link based on your need.  
4. Choose the method of contacting Dell that is convenient for you.  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
support.la.dell.com (Argentina, Brazil, Chile, Mexico)  
70  
APPENDIX  
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Information for NOM, or Official Mexican Standard  
(Only for Mexico)  
e following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM):  
Importer:  
Dell México S.A. de C.V.  
Paseo de la Reforma 2620 - Flat 11°  
Col. Lomas Altas  
11950 México, D.F.  
Regulatory  
Model  
Number  
Voltage  
Frequency  
Electricity Consumption  
Output Voltage Output Intensity  
19.50 VDC 12.30 A/16.92 A  
P12E  
100-240 VAC  
50–60 Hz  
3.50 A/4.40 A  
For details, read the safety information that shipped with your computer.  
For additional safety best practices information, see dell.com/regulatory_compliance.  
APPENDIX  
71  
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Printed in China.  
0P38V4A00  
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