Aleratec Printer 360105 User Manual

USER GUIDE  
Aleratec  
RoboJet Disc AutoPrinter™  
with Continuous Ink System  
Part No. 360105  
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Radio/TV Interference Statement  
The equipment described in this guide emits radio frequency energy. If it  
is not installed in accordance with the manufacturer’s instructions, it may  
cause interference with radio or television reception.  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection against harmful interference  
in a residential installation.  
This equipment generates, uses, and can radiate radio frequency energy.  
If not installed and used in accordance with the instruction manual, this  
equipment may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to  
radio or television reception, which can be verified by turning the equipment  
off and on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment to an electrical outlet on a circuit that is different from  
the circuit to which the receiver is connected.  
Consult your dealer or an experienced radio/TV technician for help.  
This equipment has been certified to comply with the limits for a Class B  
computing device, pursuant to FCC Rules. In order to maintain compliance  
with FCC regulations, shielded cables must be used with this equipment.  
Operation with non-approved equipment or unshielded cables is likely to  
result in interference to radio and TV reception. The user is cautioned that  
changes and/or modifications made to this equipment, without the approval  
of manufacturer, could void the user’s authority to operate this equipment.  
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Table of Contents  
Introduction.......................................................................................1  
Product Features .....................................................................................1  
Included Items ........................................................................................1  
Key Items................................................................................................2  
Precautions.......................................................................................3  
Location..................................................................................................3  
Printer Requirements ..............................................................................4  
Installation.........................................................................................5  
Unpacking the Unit.................................................................................5  
Printer Installation ..................................................................................5  
Minimum Hardware and Software Requirements..................................6  
Operation ................................................................................................6  
Transportation.........................................................................................6  
Installing Aleratec’s RoboJet Disc Autoloader Software........................7  
Setup Autoloader ....................................................................................9  
Using the RoboJet AutoPrinter...............................................13  
Powering on the Printer ........................................................................13  
Getting to know the Aleratec Autoloader application...........................16  
Using the Aleratec RoboJet Disc Autoloader Application....................18  
Troubleshooting .............................................................................20  
Specifications .................................................................................24  
Technical Support ..........................................................................26  
Service and Support.......................................................................27  
Technical Support FAX Back Form...............................................30  
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Introduction  
Thank you for purchasing the Aleratec RoboJet Disc AutoPrinter with  
Continuous Ink System. Please read this User Guide thoroughly before  
using this product.  
Note: Included printer comes with separate User Guide. Please review printer  
User Guide before installing DiscAutoloader to printer and using DiscAutoPrinter.  
Product Features  
The Aleratec RoboJet Disc Autoloader is a fully automatic disc printing  
system. Features include:  
▪ Up to 100-disc capacity  
▪ High-capacity continuous ink system  
▪ Add more blanks and remove finished discs while the system is printing  
▪ 6-color process and up to 5,780 DPI resolution  
▪ Easy installation  
Included Items*  
E
A
F
B
C
G
D
A. USB2.0 Hub  
B. USB cable  
C. Disc Bin, 50 and 100 Disc Capacity  
D. Power Adapter cable  
E. Disc Bin, 100-Disc Capacity  
F. Disc Bin, 50-Disc Capacity  
G. 2 Autoloader Disc Trays (one is  
already in the Autoloader unit)  
*See included printer User Guide for items that should be included with printer.  
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Introduction  
Key Items on the Disc Autoloader  
D
E
A
B
F
C
G
A. Disc Holder Post Slots  
B. Disc Load Mechanism  
C. Disc Bin Holder  
E. Printer Mode Switch  
F. USB Port  
G. Power Port  
D. Autoloader Disc Tray  
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Precautions  
Before installing your RoboJet Disc AutoPrinter with Continuous Ink System,  
please read the following.  
Location  
Avoid placing the RoboJet Disc AutoPrinter with Continuous Ink System in a  
location subject to:  
High humidity  
High temperature  
Excessive dust  
Mechanical vibration  
Direct sunlight  
Electromagnetic radiation  
1. Choose a flat, level surface for the printer and disc autoloader  
near a table edge. (This is important because the disc bin will  
hang over the table edge once installed)  
2. Allow adequate clearance for moving parts.  
3. Do not place near heat sources such as radiators or air ducts, or  
in a place subject to direct sunlight, excessive dust, mechanical  
vibration or shock.  
4. Good care will help assure maximum product life. Improper  
operating environment and misuse may void the warranty.  
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Precautions  
Printer Requirements  
The disc autoloader is designed to work specifically with the included inkjet  
printer. Installation on other printers is not supported and will void your warranty.  
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Installation  
Unpacking the Unit  
Set the components on a flat, level surface that will hold the printer, autoloader  
and your PC. Next, carefully remove the packing material that contains the above  
items. Then place all shipping materials back into the shipping carton for future  
use.  
Note: It is important to keep the original shipping container and packaging.  
In the event you misplace your packaging and need to ship the RoboJet Disc  
AutoPrinter with Continuous Ink System, you must first contact the service  
department to purchase a new shipping container for a small fee.  
Check for all the components and proceed to the next step.  
Printer Installation  
Install Printer:  
Follow the instructions that came with the printer and install the printer. Connect  
the printer to your computer using the included hub.* Make sure all required  
supporting software and drivers are installed successfully and are working  
properly.  
USB2.0 Hub  
Note: The printer and disc autoloader must both be connected to your PC using the  
included hub in order for the RoboJet Disc Autoloader Software to work properly.  
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Installation  
Minimum Hardware and Software Requirements  
It is recommended that you operate your new RoboJet RoboJet Disc AutoPrinter  
with Continuous Ink System with PC systems that exceed the minimum hardware  
requirements to ensure smooth and efficient operation.  
Pentium III 1GHz, 1GB DRAM (2GB DRAM recommended)  
Windows 7, XP, Vista, 2000 SP4  
Available USB2.0 port  
Operation  
Do not move any part of the RoboJet Disc AutoPrinter with Continuous Ink  
System during operation. This may cause it to malfunction during operations.  
Avoid exposing RoboJet Disc Autoloader to sudden changes in temperature  
as condensation may form inside. Operating the RoboJet Disc AutoPrinter  
immediately after a sudden increase in temperature may result in damage.  
Transportation  
Keep the original packing materials for future moving or shipping of the  
RoboJet Disc AutoPrinter with Continuous Ink System.  
WARNING  
When transporting the included printer, be sure to follow the included  
transportation instructions EXACTLY. These instructions can be found  
in the printer guides and included materials. FAILURE TO FOLLOW  
THESE INSTRUCTIONS EXACTLY WHEN TRANSPORTING THE  
PRINTER WILL VOID THE WARRANTY FOR THIS PRODUCT.  
Aleratec does not recommend shipping the printer for any reason once it has  
been filled with ink unless it is being shipped to Aleratec for service with an  
approved RMA number (provided by Aleratec Technical Support.)  
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Installation  
Installing Aleratec’s RoboJet Disc AutoPrinter Software  
Note: Be sure to install the printer first by following the instructions  
included in the printer box.  
1. When you place the installation CD into your computer’s drive, the  
installation screen should appear.  
If you do not see this, it means that the Windows autorun feature is disabled  
and you have to start this program manually. In order to do it you have to go  
to “My Computer” (Windows XP) or “Computer” (Windows Vista/7), right-  
click on the CD/DVD drive that you are using, select “Explore/Open” and  
double-click on AUTORUN.exe. If your PC does not have an optical drive  
that can read CDs, contact Aleratec support with your purchase information.  
2. Install the Prolific Driver.  
3. Install the .NET Framework.  
4. Click RoboJet Disc Autoloader on the installation menu to begin the  
installation process. If a “User Account Control” message pops up on  
your screen, please click “Yes” to proceed.  
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Installation  
Installing Aleratec’s RoboJet Disc AutoPrinter Software  
5. The setup wizard will guide you through several screens to configure  
the installation. Choose a “Typical” setup and continue on until the  
installation is complete.  
6. Once the installation has been completed successfully, you will see  
shortcuts for the “Aleratec RoboJet Disc Autoloader” application on  
your desktop.  
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Installation  
Set Up Disc Autoloader  
1. Make sure that the printer is OFF when setting up the disc autoloader.  
Open manual feed door on printer.  
2. Remove printer “paper feed” tray.  
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Installation  
3. Insert disc autoloader into printer “disc tray” slots at a 45 degree  
angle.  
45˚  
4. Lay disc autoloader down on table.  
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Installation  
5. Insert disc holder posts.  
6. Attach disc bin.  
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Installation  
7. Attach power cord and plug into power outlet.  
8. Attach included USB cord into included USB2.0 hub and attach hub to  
the computer. Both the printer and disc autoloader must be connected to  
your PC using the included USB2.0 hub in order for the disc autoloader  
software to work properly.  
USB2.0 Hub  
Note: Make sure the RoboJet software/driver installation is complete before  
connecting the disc autoloader to the computer.  
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Using the RoboJet Disc AutoPrinter  
Powering on the Printer  
The design of the printer does not allow for it to power on properly with a disc  
tray attached. Because of this, the disc autoloader is designed with a physical  
“Printer Mode Switch” that can be used to simulate the absence of the disc tray.  
Whenever the printer is powered on, the Printer Mode Switch must be in the  
paper mode which is indicated by a paper icon indicating the switch position.  
Once the printer has initialized and shows a steady green light on its power  
button, then the Printer Mode Switch can be pushed forward to the disc icon  
position, which signals to the printer that discs are to be printed.  
Disc Position  
Printer Mode Switch  
Paper Position  
1. Move Printer Mode Switch to paper position.  
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Using the RoboJet Disc AutoPrinter  
Powering on the Printer  
2. Power on the printer.  
3. Wait for printer to initialize and show a steady green indicator on its  
power button.  
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Using the RoboJet Disc AutoPrinter  
Powering on the Printer  
4. Move Printer Mode Switch to the disc position.  
5. Load blank discs.  
Note: The RoboJet Disc AutoPrinter with Continuous Ink System can process up  
to 100 standard discs. However, Aleratec HydroGuard inkjet printable discs have  
a special printable surface that resists moisture, smears and smudges, and is  
slightly thicker than standard discs. As a result, the unit can only process up to 85  
HydroGuard discs before completed discs in the output bin must be removed. Some  
types of discs are also “stickier” than others, especially when taken from a brand  
new spindle. It often helps to “fan” these discs prior to loading them into the disc  
autoloader (briefly separate each individual disc from the one above and below it  
on the spindle).  
6. Now you are ready to print discs!  
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Using the RoboJet Disc AutoPrinter  
Getting to know the RoboJet Disc Autoloader application  
A
B
G
C
H
D
I
E
J
F
K
A. Printer Status Panel – Shows the status of your disc autoloader  
equipped printer, if one is detected.  
B. Dry Disc Timeout – Sets a delay before dropping a completed disc into  
the bin for discs that need a little more time to dry.  
C. Refresh Devices button – Rescans your hardware to identify your disc  
autoloader equipped printer.  
D. Flip Down button – Sends a command to the disc autoloader to release  
a disc that is in the disc tray to the disc bin.  
E. Tray In button – Sends a command to the disc autoloader to load the  
disc tray into the printer.  
F. Device Status – Shows the status of disc autoloader.  
G. Unload Disc Vibration Number – “Disc vibrations” are used to insure  
that discs are dispensed properly by vibrating the tray hinge. This sets the  
number of additional vibrations (on top of the preset of 2 vibrations).  
H. Load Disc button – Sends a command to the disc autoloader to load a  
disc into the disc tray.  
I. Flip Up button – Sends a command to the disc autoloader to reset the  
disc release hinge on the disc tray to its normal position.  
J. Tray Out button – Sends a command to the disc autoloader to unload  
the disc tray from the printer.  
K. Start Autoloader button – Prepares the disc autoloader for printing  
discs. The autoloader application must be running before any disc print  
jobs can be started.  
Note: Closing the RoboJet Disc Autoloader application will minimize it to your  
System Tray.  
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Using the RoboJet Disc AutoPrinter  
Getting to know the RoboJet Disc Autoloader application  
1. Once you’ve run the Aleratec RoboJet Disc Autoloader Application, the  
program will automatically scan for a disc autoloader equipped printer.  
If the correct components are not found, the Device Status will display  
“Device Not Ready” and no printer will show up in the Printer Status  
Panel.  
If this happens, please check that your printer and disc autoloader are  
installed correctly and being recognized properly by your computer. Once  
all the components are installed properly, click the “Refresh Devices”  
button to rescan your computer’s hardware.  
Successful detection will show a “Device Ready” status.  
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Using the RoboJet Disc AutoPrinter  
Using the Aleratec RoboJet Disc Autoloader Application  
2. To begin printing, just click on the “Start Autoloader” button. The  
Device Status will show “Autoloader Started”.  
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Using the RoboJet Disc AutoPrinter  
Using the Aleratec RoboJet Disc Autoloader Application  
3. You may now use Epson Print CD or any other optical disc printing  
application to print your discs. When configuring the print settings,  
make sure to choose the appropriate media type for the printer.  
4. When your discs are printing, an Epson “CD/DVD tray not set  
correctly” warning message will appear. Please ignore this warning.  
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Troubleshooting  
1. Autoloader not being detected.  
▪ Make sure that both the printer and disc autoloader are connected to  
the computer using the included USB2.0 hub and that they are  
connected to the correct hub ports.  
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Troubleshooting  
2. Disc is loading, but nothing is getting printed.  
▪ There is a problem with your printer installation. Check to make  
sure that your printer is being detected properly and that you can  
print from it. Make sure the disc autoloader unit is positioned  
correctly (see page 3).  
3. Epson “CD/DVD tray not set correctly” warning message appears  
when printing.  
▪ This is normal. Please ignore.  
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Troubleshooting  
4. “Source Selected..” Error  
▪ The printer is still in “paper” printing mode instead of “disc”  
printing mode. Push the Printer Mode Switch on the disc autoloader  
to the “disc” position.  
Disc Position  
Printer Mode Switch  
Paper Position  
5. “Unload Disc Error”  
▪ A completed disc has not been dispensed properly into the disc  
collection bin. Clear the disc and click the “Continue” button.  
6. “No Disc Loaded..” Error  
▪ There are not enough blank discs in the disc autoloader to complete  
the job. Load blank discs and click the “Continue” button.  
This error can also happen when a completed disc has not been  
dispensed properly. If this is the case, clear the disc(s) and click the  
“Continue” button.  
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Troubleshooting  
7. Disc tray hinge gets stuck in the “open” position.  
1. Abort any ongoing processes.  
2. Stop the RoboJet Disc Autoloader application by clicking the  
“Stop Autoloader” button  
3. Click the “Tray Up” button on the RoboJet Disc Autoloader screen  
8. Disc tray gets misaligned (not being pulled into the disc autoloader  
correctly).  
1. Abort any ongoing processes  
2. Stop the RoboJet Disc Autoloader application by clicking the  
“Stop Autoloader” button  
3. Slide the Printer Mode Switch to the “paper” position  
4. Remove the disc autoloader from the printer  
5. Click the “Tray In” button on the RoboJet Disc Autoloader screen  
6. Push the disc tray back into the unit and make sure the “B”  
and “C” arrows are aligned  
7. Make sure the disc autoloader is positioned correctly (see page 3).  
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Troubleshooting  
7. Click the “Tray Out” button so that the tray is pulled into the  
disc autoloader  
8. Reattach the disc autoloader to the printer and slide the Printer  
Mode Switch back to the “disc” position  
9. The disc bin is getting too full for operation prior to 100 discs.  
▪ Optical discs vary in thickness depending on the type,  
manufacturing and coatings. Thicker discs will take up more space  
in the disc bin and reduce the total capacity of the disc autoloader.  
The unit has been designed so that you can remove completed discs  
while a job is in progress, allowing you to increase a job’s capacity.  
10. Discs are frequently getting stuck when being loaded from the  
dispenser or dropping into the disc bin.  
▪ Some types of discs are also “stickier” than others, especially when  
taken from a brand new spindle. It often helps to “fan” these discs  
prior to loading them into the disc autoloader (briefly separate each  
individual disc from the one above and below it on the spindle).  
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Specifications  
Disc Capacity  
• 100  
System Requirements  
• Pentium III 1GHz, 1GB DRAM (2GB DRAM  
recommended) Windows 7, XP, Vista, 2000 SP4  
• 2 Available USB2.0 ports  
Operation Environment  
• Operating Temperature: 50º F to 90º F (10º C to 32º C)  
• Humidity: 15% to 80%  
Disc Autoloader Dimensions • Width  
12.75 inches (324mm)  
7.75 inches (197mm)  
11 inches (280mm)  
(without disc bin or guide rods)  
• Height  
• Length  
Printer Dimensions  
• Width  
• Height  
• Length  
21.1 inches (537mm)  
7.4 inches (188mm)  
11.4 inches (289mm)  
Disc Autoloader Weight  
Printer Weight  
• 1.2kg / 2.6lb  
• 6.2kg / 13.7lb  
• Input Voltage  
Disc Autoloader  
100-240V AC  
Electrical Specifications  
• Input Frequency 50/60 Hz  
Printer  
• Input Voltage  
100-120V AC  
Electrical Specifications  
• Input Frequency 50/60 Hz  
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Specifications  
For best results we recommend:  
Aleratec HydroGuard Inkjet Printable Duplicator Grade DVD/CD recordable media (90-  
Pack CD-R part number: 110119, DVD+R part number: 300117, and DVD-R part number:  
230116).  
Smear, Smudge and Water-Resistant Disc Surface  
Glossy inkjet printable surface with uniform whiteness from hub to outer edge  
Superior Print Quality with bright, vibrant colors  
Quick Drying Disc Surface  
Aleratec Inkjet Printable Duplicator Grade  
Blu-ray recordable, 25-Pack media  
(4x BD-R part number: 370102,  
6x BD-R part number: 370104).  
RoboJet Disc AutoPrinter Ink, Black, Part #410100  
RoboJet Disc AutoPrinter Ink, Cyan, Part #410101, ERP $64.99  
RoboJet Disc AutoPrinter Ink, Magenta, Part #410102, ERP $64.99  
RoboJet Disc AutoPrinter Ink, Yellow, Part #410103, ERP $64.99  
RoboJet Disc AutoPrinter Ink, Light Cyan, Part #410104, ERP $64.99  
RoboJet Disc AutoPrinter Ink, Light Magenta, Part #410105, ERP $64.99  
RoboJet Disc AutoPrinter Ink, Black, 2-Pack, Part #410106, ERP $114.99  
RoboJet Disc AutoPrinter Ink, Color 5-Pack (C, M, Y, LC, LM), Part #410107, ERP $269.99  
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Technical Support  
After reading this User Guide, if you need additional assistance with this  
product, please contact Aleratec Technical Support. Our technical staff will  
be happy to assist you, but they may need your help to better assist you.  
Calling Aleratec Technical Support without all the necessary information  
can be both time consuming and frustrating. Therefore, please try to have  
the following information ready before calling:  
1. Serial Number - the serial number is located on the bottom of the  
RoboJet Disc Autoloader.  
2. Any questions or problems, please provide enough information so our  
technical staff can recreate and diagnose it.  
Technical Support Addresses and Phone Numbers  
X
X
By e-mail: [email protected] m – Skype: support.aleratec.com  
By Telephone: 1-818-678-0484  
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific  
Time, Monday through Friday, excluding U.S. holidays.  
Please try to call from a phone near your computer system.  
X
Access is available 24 hours a day, 365 days a year, via:  
The World Wide Web at: www.aleratec.com  
FAX at: 1-818-678-0483  
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Service and Support  
Aleratec, Inc., Limited Warranty  
This Limited Warranty covers defects encountered in the course of  
normal use of this product and does not apply to damage from improper  
use, abuse, accidents, unauthorized service, or inadequate preparation  
and packaging when shipping the product to Aleratec, Inc. This  
warranty does not cover excessive ink contamination or failure related  
to the use of ink refills not authorized by Aleratec, Inc..  
Aleratec, Inc. provides the following limited warranty for this product  
only if the product was originally purchased for use, not re-sale, from  
Aleratec, Inc., an Aleratec, Inc. authorized dealer or distributor, or any  
other Aleratec, Inc. approved reseller for this product. This product is  
warranted to be free from defects in workmanship and material for a  
period of 90 days from the date of your original purchase or up to 3000  
prints.  
If the product fails during normal and proper use within the warranty  
period, Aleratec, Inc. will, at its option, repair or replace the product at  
no cost (except shipping and insurance). This limited warranty does not  
include service to repair damage from improper installation, accident,  
disaster, misuse, abuse, or modifications to the subsystem, or by any  
other causes unrelated to defective materials or workmanship.  
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Service and Support  
Please Note:  
This Warranty is valid only within the United States and Puerto Rico,  
and applies only to products that are new and unopened on the date  
of purchase. For areas outside the United States and Puerto Rico,  
contact the authorized dealer from whom you purchased this product to  
determine which warranty, if any, applies.  
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND  
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE  
LIABILITY OF ALERATEC, INC., AND IS IN LIEU OF ALL  
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,  
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OF ITEMS FOR A PARTICULAR PURPOSE.  
Your sole remedy shall be repair or replacement, with new or  
refurbished components, as provided in this Limited Warranty.  
Aleratec, Inc. shall not be liable for any direct, indirect, special  
incidental products or consequential damages, including, but not  
limited to, any loss of data or loss of profits or business, regardless of  
the form of action or theory of liability resulting from any defect in,  
or use of, this product (even if Aleratec, Inc. has been advised of the  
possibility of such damages).  
In any event, the liability of Aleratec, Inc. under this Limited Warranty,  
for damages to you or any third party, regardless of the form of action  
or theory of liability, shall not exceed the purchase price you paid for  
this product.  
Some states do not allow limitations of the disclaimer of implied  
warranties, the period an implied warranty lasts, or the exclusion or  
limitation of incidental or consequential damages, so the exclusions and  
limitations stipulated in this Limited Warranty may not apply to you.  
This Limited Warranty gives you specific legal rights, and you may  
have other rights which vary from state to state.  
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Service and Support  
To Obtain Warranty Service:  
You must ship your subsystem to the authorized dealer where your  
subsystem was purchased within the 90 day warranty period and no  
later than thirty days after discovery of claimed defect, whichever  
occurs first. In either case, you must provide proof of original purchase  
before any warranty service can be performed. Products and parts  
provided as a result of warranty service may be other than new but  
will be in good working order and become your property at the time of  
exchange. At the same time, the exchanged products or parts become  
the property of Aleratec, Inc.  
When shipping the subsystem for service, you agree to insure the  
system, to prepay shipping charges, to prepare the system as instructed  
and to use the original shipping container or equivalent. Any service  
outside the scope of this limited warranty shall be at Aleratec, Inc.’s or  
its Authorized Service Provider’s rates and terms then in effect.  
This warranty gives you specific legal rights; you may also have other  
rights which vary from state to state.  
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Technical Support FAX Back Form  
Aleratec, Inc.  
Technical Support Fax Back Form  
Please record the following information to help expedite any warranty claim:  
Model No.: _____________ Serial No.: ____________________________  
Date Purchased: _______________________________________________  
Place of Purchase:______________________________________________  
To: Technical Support Group FAX: 1-818-678-0483  
FROM: _____________________FAX: ____________________________  
E-MAIL: ____________________________________________________  
RE: ________________________TEL: ____________________________  
DATE: _______________# OF PAGES: ____________________________  
I am experiencing the following problems with my RoboJet Disc AutoPrinter  
:
_____________________________________________________________  
_____________________________________________________________  
_____________________________________________________________  
_____________________________________________________________  
_____________________________________________________________  
By answering these questions, your problem will be solved more rapidly.  
com on the internet.  
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Document Number: 360105_UG_ENG_Rev. A  
Specifications subject to change without notice.  
Copyright © 2012  
Aleratec, Inc.  
9851 Owensmouth Avenue  
Chatsworth, CA 91311 U.S.A.  
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