USER GUIDE
Aleratec®
HDD PortaCruiser™
Part No. 350108
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Radio/TV Interference Statement
The equipment described in this guide emits radio frequency energy. If it is
not installed in accordance with the manufacturer’s instructions, it may cause
interference with radio or television reception.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instruction manual, this equipment may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be verified
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an electrical outlet on a circuit that is different from
the circuit to which the receiver is connected.
•
Consult your dealer or an experienced radio/TV technician for help.
This equipment has been certified to comply with the limits for a Class B computing
device, pursuant to FCC Rules. In order to maintain compliance with FCC
regulations, shielded cables must be used with this equipment. Operation with non-
approved equipment or unshielded cables is likely to result in interference to radio
and TV reception. The user is cautioned that changes and/or modifications made to
this equipment, without the approval of manufacturer, could void the user’s authority
to operate this equipment.
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Safety Regulations
WARNING
To prevent fire or shock hazard, do not expose the unit
to rain or moisture.
To avoid electrical shock, do not open the housing.
Refer servicing to authorized personnel only.
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Table of Contents
Introduction...................................................................................................1
Product Features...................................................................................................1
Key Items.............................................................................................................2
HDD PortaCruiser Display Panel and Buttons....................................................3
Precautions...................................................................................................4
Installation............................................................................................................4
Choose a Good Location......................................................................................4
Operation..............................................................................................................4
Transportation......................................................................................................4
Overview........................................................................................................5
Power Up Sequence.............................................................................................5
Understanding RAID ...........................................................................................6
RAID 0 (Striping) ........................................................................................6
RAID 1 (Mirroring) .....................................................................................6
JBOD (Just a Bunch of Disks or Spanning).................................................6
Duplicator Main Menu.........................................................................................7
Duplicator Subfunctions ......................................................................................8
Dual Disk RAID (USB) Mode Main Menu.......................................................10
Normal Mode.............................................................................................10
JBOD Mode ...............................................................................................10
RAID0 Mode .............................................................................................11
RAID1 Mode .............................................................................................11
Using the HDD PortaCruiser .....................................................................12
Loading the Hard Drives....................................................................................12
IDE Drives ................................................................................................12
SATA Drives .............................................................................................12
Removing Hard Drives ......................................................................................13
Duplicator Mode ...............................................................................................14
Main Menu: Copy HDD ............................................................................14
Main Menu: Compare HDD ......................................................................15
Main Menu: PreScan Source .....................................................................16
Main Menu: ReScan Bus ...........................................................................17
Main Menu: Source HDD Size..................................................................18
Main Menu: USB RAID Mode..................................................................19
Duplicator Mode................................................................................................20
Setup Menu................................................................................................20
Setup Menu: 6-01 Language......................................................................21
Setup Menu: 6-02 DMA Mode ..................................................................22
Setup Menu: 6-03 Copy Size.....................................................................23
Setup Menu: 6-04 Startup Menu................................................................24
Setup Menu: 6-05 Auto Compare ..............................................................25
Setup Menu: 6-06 Copy with Detect .........................................................26
Setup Menu: 6-07 Button Sound................................................................27
Setup Menu: 6-08 Device Info...................................................................28
Setup Menu: 6-09 System Info ..................................................................29
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Table of Contents
Using the HDD PortaCruiser .....................................................................30
Duplicator Mode................................................................................................30
Advanced Setup Menu...............................................................................30
Advanced Setup Menu: 8-01 ReScan Bus Delay ......................................31
Advanced Setup Menu: 8-02 Read Error Skip ..........................................32
Advanced Setup Menu: 8-03 Quick Erase HDD.......................................33
Advanced Setup Menu: 8-04 H/W Diagnostic ..........................................34
Advanced Setup Menu: 8-05 Load Default ...............................................35
Advanced Setup Menu: 8-06 Link Option.................................................36
Advanced Setup Menu: 8-07 USB Auto-Link...........................................37
Advanced Setup Menu: 8-08 Copy HPA...................................................38
Dual Disk RAID Controller (USB) Mode .........................................................39
Main Menu: Duplicator Mode Option ......................................................39
Main Menu: Information Option ...............................................................40
Main Menu: Change RAID Mode Option .................................................41
Dual Disk RAID Controller (USB) Mode – Normal Only................................45
Main Menu: D1 Drive Select Mode Option ..............................................45
D2 Drive Select Mode Option ...................................................................45
Dual Disk RAID Controller (USB) Mode – JBOD Only ..................................46
Main Menu: Initial JBOD Option..............................................................46
Dual Disk RAID Controller (USB) Mode – RAID0 Only ................................47
Main Menu: Initial RAID0 Option ............................................................47
Dual Disk RAID Controller (USB) Mode – RAID1 Only ................................48
Main Menu: Initial RAID1 Option ............................................................48
Specifications .............................................................................................49
Troubleshooting .........................................................................................49
Technical Support ......................................................................................50
Service and Support...................................................................................51
Technical Support FAX Back Form...........................................................54
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Introduction
Thank you for purchasing the HDD PortaCruiser. Please read this User Guide
thoroughly before using this product.
Product Features
The HDD PortaCruiser is a Hard Disk Drive Duplicator and Dual Disk RAID
Controller.
•
Duplicator Features
▪
▪
▪
▪
▪
1 to 1 SATA/IDE to SATA/IDE HDD duplicator
Stand alone, no computer needed
Complete cloning of partitions, boot sectors, and unallocated sectors
LCD display shows full menu items and progress
Supports SATA-to-SATA, SATA-to-IDE, IDE-to-SATA and IDE-to-IDE
duplication
•
Dual Disk RAID Controller Features
▪
▪
▪
▪
RAID 0 mode (Striping)
RAID 1 mode (Mirroring)
JBOD (Spanning mode) – combines two hard disk drives into one virtual drive
Normal Mode – access your dual drives separately
NOTE: In either mode, you must reset the unit when attaching/removing hard
drives so that the system can re-scan the drives.
1
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Introduction
Key Items
SATA Source Drive
Connector
Drive Status
Indicator Lights (4)
IDE Source Drive Port
IDE Source Power Port
Controller Buttons
USB Connector
Power Switch
Power Connector
IDE Target Power Port
Display Panel
(see page 3)
IDE Target Drive Port
SATA Target Drive
Connector
2
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Introduction
HDD PortaCruiser Display Panel and Buttons
(Actual display may vary from illustration)
1
2
4
6
ENT RESET
ESC MUTE
HDD
1-1
Cruiser
ver:
3
5
7
1. LCD display shows all functions and messages
2. UP arrow is used to scroll backward through functions or menus
3. DOWN arrow is used to scroll forward through functions or menus
4. ENT button is used to execute a selected function, or enter a menu
5. ESC button is used to cancel a selected function, or exit a menu
6. RESET button is used to restart the unit
7. MUTE button is used to mute audible alarms
3
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Precautions
Before installing your HDD PortaCruiser, please read the following.
Installation
Avoid placing the HDD PortaCruiser in a location subject to:
•
•
•
•
•
•
High humidity
High temperature
Excessive dust
Mechanical vibration
Direct sunlight
Electromagnetic radiation
Choose a Good Location
1. Allow adequate clearance for moving parts.
2. Do not place near heat sources such as radiators or air ducts, or in a place
subject to direct sunlight, excessive dust, mechanical vibration or shock.
3. Disconnect the AC adapter from the outlet if the product is not used for an
extended period of time.
4. Proper care will help assure maximum product life. Improper operating
environment and misuse may void the warranty.
Operation
Do not move the HDD PortaCruiser during operation. This may cause a malfunction
or other undesirable results.
Avoid exposing the unit to sudden changes in temperature as condensation may
form inside the HDD PortaCruiser. Should the surrounding temperature suddenly
rise while the HDD PortaCruiser is on, wait at least one hour before turning off the
power. Operating the duplicator immediately after a sudden increase in temperature
may result in a malfunction.
Transportation
Keep the original packing materials for future moving or shipping of the HDD
PortaCruiser.
4
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Overview
Power Up Sequence
During the normal power-up sequence of the HDD PortaCruiser, the following
information will be displayed.
•
•
•
•
•
Figure 1 shows the firmware version
ENT RESET
HDD Duplicator
1-1
ver: 0.92C
ESC MUTE
Figure 2 shows the memory initialization
ENT RESET
Initialize SDRAM
ESC MUTE
Figure 3 shows the scanning of the drives
ENT RESET
Detect Drives
ESC MUTE
Figure 4 shows the number of drives loaded.
ENT RESET
Detect Drives
Found 0 Devices
ESC MUTE
Figure 5 shows the first function. The HDD PortaCruiser will initialize in either
Duplicator Mode or Dual Disk RAID (USB) Mode depending on its last state.
ENT RESET
1. Copy HDD
Duplicator Mode
ESC MUTE
ENT RESET
USB Mode: Normal
USB Mode
D1: HDD
D2: HDD
ESC MUTE
5
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Overview
Understanding RAID
RAID (Redundant Array of Independent Disks) is a system composed of many hard
drives; that is, multiple physical drives form a single virtual drive to be recognized
by the system. Different RAID modes have different advantages and disadvantages.
RAID 0 (Striping)
RAID 0 must be composed of a pair of hard drives at least. When data is written into
the whole hard drive, it will be equally striped and written into each hard drive of the
array. Thus the access speed becomes quicker. The effect of RAID 0 is to proportion
the data to a number of hard drives. More hard drives mean more read/write heads,
and therefore higher speed. Though RAID 0 is quick in read/write speed, it has no
data redundancy, and accordingly has no fault tolerance. It is suggested to compose
RAID 0 with hard drives of the same capacity. Because the capacity of striped disk
array is the multiplication of the smallest hard drive capacity with the number of
hard drives. For example, a 100GB hard drive and a 120GB hard drive unite into
RAID 0. The total capacity is 200GB (100GB×2).
RAID 1 (Mirroring)
RAID 1 must be composed of hard drives in even numbers. The RAID controller
willdivide the hard drives into a pair, and write data simultaneously into the two hard
drives. The two hard drives contain the same data. When one hard drive’s data are
damaged, you can replace the failed hard drive, and the RAID controller will restore
the data by the backup on the other hard drive. RAID 1 provides fault tolerance. It
is suggested to compose RAID 1with hard drives of the same capacity. Because the
capacity of mirrored disk array is that of the smallest hard drive. For example, a
100GB hard drive and a 120GB one unite into RAID 1. The total capacity is 100GB.
JBOD (Just a Bunch of Disks or Spanning)
JBOD is not a real RAID setting. It simply combines a bunch of disks into a single
virtual drive. It doesn’t have the functions of quick read/write speed and error
tolerance. However, compared with RAID 0, JBOD doesn’t waste any hard drive
capacity. Its capacity is the total of all hard drive capacities. For example, set a
100GB hard drive and a 120GB one as JBOD. The total capacity is 220GB.
6
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Overview
Duplicator Main Menu
In Duplicator mode, there are eight main menu items that can be seen in the HDD
PortaCruiser Copy Controller Display Panel. These are:
ENT
RESET
1.
2.
3.
4.
5.
6.
7.
8.
1. Copy HDD
ESC MUTE
ENT
RESET
2. Compare HDD
ESC MUTE
ENT
RESET
3. PreScan Source
ESC MUTE
ENT
RESET
4. ReScan Bus
5. Source Size
ESC MUTE
ENT
RESET
ESC MUTE
ENT
RESET
6. Setup
ESC MUTE
ENT
RESET
7. USB RAID Mode
8. Adv Setup
ESC MUTE
ENT
RESET
ESC MUTE
Note: The Advanced Setup function is a hidden menu. To access this menu,
press ESC for 3 seconds. After you have completed any desired adjustments,
press ESC to exit Advanced Setup.
7
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Overview
Duplicator Subfunctions
The “Setup” menu has eight (8) subfunctions. These are:
6-01 Language
6-02 DMA Mode
6-03 Copy Size
6-04 Startup Menu
ENT
RESET
6-05 Auto Compare
6. Setup
ESC MUTE
6-06 Copy with Detect
6-07 Button Sound
6-08 Device Info
6-09 System Info
8
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Overview
The Duplicator “Advanced Setup” menu has eight (8) subfunctions. These are:
8-01 ReScan Bus Delay
8-02 Read Error Skip
8-03 Quick Erase HDD
8-04 H/W Diagnostic
ENT
RESET
8. Adv Setup
ESC MUTE
8-05 Load Default
8-06 Link Option
(for USB Mode)
8-07 USB Auto Link
8-08 Copy HPA
9
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Overview
Dual Disk RAID (USB) Mode Main Menu
In USB mode, the options seen in the HDD PortaCruiser Display Panel depend on
the RAID mode of the system. These are:
Normal Mode
ENT
1.
RESET
1. Duplicator Mode
ESC MUTE
ENT
2.
RESET
2. Information
ESC MUTE
ENT
3.
4.
5.
RESET
3. Change RAID Mode
4. D1 Drive Select
5. D2 Drive Select
ESC MUTE
ENT
RESET
ESC MUTE
ENT
RESET
ESC MUTE
JBOD Mode
ENT
1.
RESET
1. Duplicator Mode
ESC MUTE
ENT
2.
3.
4.
RESET
2. Information
ESC MUTE
ENT
RESET
3. Change RAID Mode
4. Initial JBOD
ESC MUTE
ENT
RESET
ESC MUTE
10
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Overview
RAID0 Mode
ENT
1.
RESET
1. Duplicator Mode
ESC MUTE
ENT
2.
3.
4.
RESET
2. Information
ESC MUTE
ENT
RESET
3. Change RAID Mode
4. Initial RAID0
ESC MUTE
ENT
RESET
ESC MUTE
RAID1 Mode
ENT
1.
RESET
1. Duplicator Mode
ESC MUTE
ENT
2.
3.
4.
RESET
2. Information
ESC MUTE
ENT
RESET
3. Change RAID Mode
4. Initial RAID1
ESC MUTE
ENT
RESET
ESC MUTE
11
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Using the HDD PortaCruiser
Loading the Hard Drives
IDE Drives
1. Use an IDE cable (not included) to connect the source/target hard drive’s IDE
port to the HDD PortaCruiser’s Source/Target IDE port.
2. Use an IDE cable (not included) to connect the source/target hard drive’s power
port to the HDD PortaCruiser’s Source/Target port.
SATA Drives
1. Position the HDD PortaCruiser on a flat surface with enough area around it to
place the source/target hard drive.
2. Align the source/target hard drive’s SATA port with the HDD PortaCruiser’s
SATA connector.
3. Slide the source/target hard drive against the HDD PorrtaCruiser so that the
SATA connection is made.
Note: If you are duplicating, the hard disk drive you are copying goes on the side
labeled “Source”, and the hard disk drive you are copying to goes on the side
labeled “Target”.
Note: When both the IDE and SATA connectors on the Target (or Source) side are
connected to hard drives, the HDD PortaCruiser will only recognize the SATA drive.
12
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Using the HDD PortaCruiser
Removing Hard Drives
1. Remove the IDE and power cables (for IDE drives) or slide the hard drive away
from the HDD PortaCruiser unit (for SATA drives).
Note: Do not attempt to remove the hard drive if the drive activity LED is on or
the unit is in the middle of a process.
13
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: Copy HDD
The “Copy HDD” function performs an actual copy from the source HDD to the target
HDD. The target HDD must be at least as large as the source. The HDD PortaCruiser
will copy every block of capacity on the source HDD.
1. Load the source HDD and the target HDD into the HDD PortaCruiser. The system
will auto-detect the hard drives. After the drives have been detected, a screen
similar to the one below will be displayed.
ENT RESET
1. Copy HDD
149.1GB
ESC MUTE
Note: Before copying be sure that the capacity of the target HDD is equal to or
larger than the source hard drive.
2. Press ENT to start copying. The system will auto-detect the hard drives. The
following information will be displayed.
ENT RESET
Detect Drives
Please wait...
ESC MUTE
3. During the copy process the HDD PortaCruiser will display progress information.
ENT RESET
Copy - 36MB/s
235.7GB
0%
1:48
ESC MUTE
The amount of data remaining to be transferred (shown in gigabytes), and time
will be displayed in decreasing increments as the percentage of completion
increases.
Note: The copying speed, capacity and duration may vary from one source hard
drive to another.
4. Once duplication is complete, a job status screen will be displayed.
ENT RESET
1. HDD
OK:1
Fail: 0
ESC MUTE
14
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: Compare HDD
The “Compare HDD” function performs a comparison of data from the source hard
drive to the data on the target hard drive.
1. With the source and target HDDs loaded use the arrow buttons (or) to select
“Compare HDD”. The following screen will be displayed.
ENT RESET
2. Compare HDD
ESC MUTE
2. Press ENT to begin the comparison. The system will auto-detect the hard drives.
ENT RESET
Detect Drives
Please wait...
ESC MUTE
During the compare process, the HDD PortaCruiser will display progress
information.
ENT RESET
Comp-23MB/s 05%
236.9.9GB
51:12
ESC MUTE
3. When the comparison is completed, a job status screen will be displayed.
ENT RESET
Compare
Fail:0
OK:1
Diff:0
ESC MUTE
15
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: PreScan Source
The “PreScan Source” scans the source hard drive to determine if it can be read
correctly.
1. With the source HDD loaded, use the arrow buttons (or) to select
“PreScan Source”. The following screen will be displayed.
ENT RESET
3. PreScan Source
ESC MUTE
2. Press ENT to begin the scan. The system will auto-detect the hard drives.
ENT RESET
Detect Drives
Please wait...
ESC MUTE
During the PreScan process, the HDD PortaCruiser will display progress
information.
ENT RESET
Scan-52MB/s
236.4GB
0%
1:15:04
ESC MUTE
3. When the PreScan is complete, a job status screen will be displayed.
ENT RESET
PreScan OK!
ESC MUTE
16
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: ReScan Bus
The “ReScan Bus” function causes the HDD PortaCruiser to redetect connected
hard drives. This can be used when you change drives without restarting the
system.
1. Use the arrow buttons (or) to select “ReScan BUS”. The following
screen will be displayed.
ENT RESET
4. ReScan BUS
ESC MUTE
2. Press ENT to select. The system will prompt you to confirm that you wish
to proceed.
ENT RESET
ReScan BUS Now?
Yes
ESC MUTE
3. Press ENT to begin the rescan, during which the following screen will be
displayed.
ENT RESET
Detect Drives
Please wait...
ESC MUTE
Note: The order of scanning is Source SATA, Source IDE, Target SATA,
Target IDE.
4. When the rescan is complete, the following screen will be displayed.
ENT RESET
Bus re-scan OK!
Found 2 Devices
ESC MUTE
17
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: Source HDD Size
The “Source Size” function is used to display the capacity of the source hard
drive.
1. With the source HDD loaded, use the arrow buttons (or) to select
“Source size”. The following screen will be displayed.
ENT RESET
5. Source size
ESC MUTE
2. Press ENT to display the capacity of the source hard drive.
ENT RESET
Total: 232.5GB
ESC MUTE
18
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Using the HDD PortaCruiser
Duplicator Mode
Main Menu: USB RAID Mode
This function allows you to switch to the Dual Disk RAID Controller mode.
1. Use the arrow buttons (or) to select “USB RAID Mode”. The
following screen will be displayed.
ENT RESET
7. USB RAID Mode
ESC MUTE
2. Press ENT to select. The system will prompt you to confirm that you wish
to change modes.
ENT RESET
Switch USB Mode?
No
ESC MUTE
3. Use the arrow buttons (or) to select “YES” and press ENT to select.
The following screen will be displayed showing your connected drives.
ENT RESET
USB Mode: Normal
D1: - - -
D2: - - -
ESC MUTE
19
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu
The “Setup” menu contains configuration options for the HDD PortaCruiser. It
is suggested to use the factory defaults for optimum performance.
1. Use the arrow buttons (or) to select “Setup”. The following screen
will be displayed.
ENT RESET
6. Setup
ESC MUTE
Note: After changing any of the configuration options, you must press ENT
to accept the change.
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-01 Language
This option allows you to select the language that is used for the display.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Language”. The
following screen will be displayed.
ENT RESET
6-01. Setup
Language
ESC MUTE
3. Press ENT to display the current language selection (the default language
is English).
ENT RESET
Language
English
ESC MUTE
4. Use the arrow buttons () to toggle through the available options. Once
you change a configuration option, remember to press ENT to save it.
21
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-02 DMA Mode
This function is used to specify the Ultra DMA mode.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Copy Size”. The
following screen will be displayed.
ENT RESET
6-02. Setup
DMA Mode
ESC MUTE
3. Press ENT to display the current configuration setting.
ENT RESET
DMA Mode
UDMA 4 (66MB/s)
ESC MUTE
4. Use the arrow buttons () to toggle through the available modes (1-4).
Once you change a setting, remember to press ENT to save it.
ENT RESET
DMA Mode
UDMA 1 – UDMA 4 (MB)
ESC MUTE
22
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-03 Copy Size
This function is used to specify the amount of source disk data to copy to the
target drive.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Copy Size”. The
following screen will be displayed.
ENT RESET
6-03. Setup
Copy Size
ESC MUTE
3. Press ENT to display the current configuration setting.
ENT RESET
6. Setup
ALL
ESC MUTE
4. Use the arrow buttons () to toggle through the available copy sizes
(1%-100%). Once you change a setting, remember to press ENT to save it.
ENT RESET
Copy Size
1% - 100% (MB)
ESC MUTE
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-04 Startup Menu
This option lets you select any of the functions (except “Setup”) as the initial
function that appears when the HDD PortaCruiser is powered on.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Startup Menu”.
The following screen will be displayed.
ENT RESET
6-04. Setup
Startup Menu
ESC MUTE
3. Press ENT to display the current configuration setting. The default setting
is “1. Copy HDD”.
ENT RESET
Startup Menu
1. Copy HDD
ESC MUTE
4. Use the arrow buttons () to toggle through the available options. Once
you change a setting, remember to press ENT to save it.
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-05 Auto Compare
This option allows you to choose whether or not to automatically compare the
source and target hard drive after every copy operation.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Auto Compare”.
The following screen will be displayed.
ENT RESET
6-05. Setup
Auto Compare
ESC MUTE
3. Press ENT to display he current configuration setting. The default setting
is “Off”.
ENT RESET
Auto Compare
Off
ESC MUTE
4. Use the arrow buttons () to modify the setting. After you change a
setting, remember to press ENT to save it.
25
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-06 Copy with Detect
This option allows you to choose whether or not to automatically rescan for
connected drives immediately before a copy operation.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Copy with
Detect”. The following screen will be displayed.
ENT RESET
6-06. Setup
Copy with Detect
ESC MUTE
3. Press ENT to display he current configuration setting. The default setting
is “Off”.
ENT RESET
6. Setup
Off
ESC MUTE
4. Use the arrow buttons () to modify the setting. After you change a
setting, remember to press ENT to save it.
26
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-07 Button Sound
This option allows you to enable or disable the beeping sound heard when you
press a button.
1. Use the arrow buttons (or) select “Setup”. The following screen will
be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Button Sound”.
The following screen will be displayed.
ENT RESET
6-07. Setup
Button Sound
ESC MUTE
3. Press ENT to display the current configuration setting. The default is “On”.
ENT RESET
Button Sound
On
ESC MUTE
4. Use the arrow buttons () to toggle through the available options. Once
you change a default, remember to press ENT to save it.
27
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-08 Device Info
This option displays information about any hard drives connected to the HDD
PortaCruiser.
1. Use the arrow buttons (or) to scroll to “Setup”. The following screen
will be displayed.
ENT RESET
6. Setup
ESC MUTE
2. Press ENT and use the arrow buttons () to scroll to “Device Info”.
The following screen will be displayed.
ENT RESET
6-08. Setup
Device Info
ESC MUTE
3. Press ENT to display information about the first device.
ENT RESET
0 Source
Hitachi
CH: 0
149.1GB
ESC MUTE
4. Use the arrow buttons (or) to show information about any additional
hard drive that is connected. The following screen will be displayed.
ENT RESET
1 Target
Hitachi
CH: 1
149.1GB
ESC MUTE
28
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Using the HDD PortaCruiser
Duplicator Mode
Setup Menu: 6-09 System Info
This function displays information about the HDD PortaCruiser, including the
current firmware version.
1. Use the arrow buttons (or) to select “Setup”. The following screen
will be displayed.
ENT RESET
6. Setup
ESC MUTE
2. After selecting “Setup” use the arrow keys () to toggle between
the subfunctions. Press ENT to select. “System Info”. The following
information will be displayed.
ENT RESET
6-09. Setup
System Info
ESC MUTE
3. Press ENT to display system information.
ENT RESET
HDD Duplicator
1-1
ver: 092C
ESC MUTE
29
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu
The “Adv Setup” menu contains additional configuration options for the HDD
PortaCruiser.
1. Press and hold the ESC button for 3 seconds to enter Adv Setup. The
following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
Note: After changing any of the configuration options, you must press ENT
to accept the change. Once all changes are complete, press ESC to exit the
Adv Setup menu. The following screen will be displayed.
ENT RESET
Saving Config...
Please Wait...
ESC MUTE
2. When the configuration changes have been saved, the following screen
will be shown.
ENT RESET
8. Adv Setup
ESC MUTE
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-01 ReScan Bus Delay
This function is used to set the time interval between the system’s re-scans of all
connected HDD devices.
1. Press and hold ESC for about 3 seconds to access the “Adv Setup” menu.
The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to scroll to “ReScan Bus Delay”. The
following screen will be displayed.
ENT RESET
ReScan Bus Delay
ESC MUTE
3. Press ENT to display the current configuration setting. Use the arrow
buttons (or) to choose different time settings (1-60 seconds). After
changing a setting, remember to press ENT to save it.
ENT RESET
ReScan Bus Delay
20Sec
ESC MUTE
31
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-02 Read Error Skip
This function can be enabled to ignore any error that occurs during copying. By
default, the HDD PortaCruiser will halt the copy operation when it encounters
an unreadable area of the source hard disk and display an error. Enabling this
option will ignore any bad sectors on the source hard drive by skipping over
them.
Warning: Setting this function to “On” may result in corrupt data on copied hard
drives.
1. Press and hold ESC for about 3 seconds to access the “Adv Setup” menu.
The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to scroll to “Read Error Skip”. The
following screen will be displayed.
ENT RESET
8-02. Adv Setup
Read Error Skip
ESC MUTE
3. Press ENT to display the current configuration setting. The default setting
is “Off”.
ENT RESET
Read Error Skip
Off
ESC MUTE
4. Press the arrow buttons (or) to toggle the option “On” or “Off”. After
changing a setting, remember to press ENT to save it.
32
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-03 Quick Erase HDD
This function is used to erase the data of a hard drive quickly.
Warning: Backup any important data before using this function.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “Quick Erase HDD”. The
following screen will be displayed.
ENT RESET
8-03. Adv Setup
Quick Erase HDD
ESC MUTE
3. Press ENT, and you will be prompted whether you wish to proceed. Use
the arrow keys () to select “Yes” or “No”. The following screen will
be displayed.
ENT RESET
All data will be
lost, erase? No
ESC MUTE
4. Select “Yes” and press ENT. The Quick Erase will begin. Once complete
the following information will be displayed.
ENT RESET
Erasing Target
Please Wait...
ESC MUTE
ENT RESET
The Selected HDD
Erase Finished
ESC MUTE
33
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-04 H/W Diagnostic
This function is used to test various components of the HDD PortaCruiser.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “H/W Diagnostic”. The following
screen will be displayed.
ENT RESET
8-04. Adv Setup
H/W Diagnostic
ESC MUTE
3. Press ENT to begin the diagnostic tests. The following tests will be
preformed: Button Test, Self-Test of SDRAM, Hardware Connection Test,
and Flash Test. Follow the on screen prompts to complete each test. All
test results will be shown in the display panel.
LCD Test Start
Button Test →
SDRAM Test:
8192Kbytes OK
Test IDE 0/1
OK
Flash Test: OK
Test finished
Note: The Button Test allows you to push the buttons and confirm that they
are working properly. A button press will indicate on the LCD screen. DO
NOT press the Reset button during this test as it will reset the unit. Press
and hold the ESC button to exit this portion of the test.
4. When all tests are complete the following information will be displayed.
ENT RESET
Test Finished
ESC MUTE
34
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-05 Load Default
This function is used to restore all factory settings of the HDD PortaCruiser
back to their original defaults.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “Load Default”. The following
screen will be displayed.
ENT RESET
8-05. Adv Setup
Load Default
ESC MUTE
3. Press ENT to proceed to the following screen:
ENT RESET
Load Default
Config? Yes
ESC MUTE
Press ENT to confirm loading defaults, or press ESC to cancel.
4. When all settings are restored to their original defaults the following
information will be displayed.
ENT RESET
Load Default
OK
ESC MUTE
35
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-06 Link Option
This function is used to decide if “7.USB RAID Mode” will be displayed in the
display panel.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “Link Option”. The following
screen will be displayed.
ENT RESET
8-06. Adv Setup
Link Option
ESC MUTE
3. Press ENT to display the available options. The default is “Menu ON”
which specifies for “7.USB RAID Mode” to appear in the main menu.
ENT RESET
Link Option
Menu ON
ESC MUTE
If set to “OFF”, “7.USB RAID Mode” will not appear in the main menu.
After changing a setting, remember to press ENT to save it.
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-07 USB Auto-Link
This function sets the HDD PortaCruiser to immediately enter Dual Disk RAID
Controller (USB) mode on startup. This allows direct control of the unit from a
PC.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “USB Auto-Link”. The following
screen will be displayed.
ENT RESET
8-07. Adv Setup
USB Auto-Link
ESC MUTE
3. Press ENT to display the available options. The default is “OFF”.
ENT RESET
USB Auto-Link
OFF
ESC MUTE
4. Use the arrow buttons () to toggle the option “ON” or “OFF”. If
set to “ON” the unit will immediately enter USB mode on startup. After
changing a setting, remember to press ENT to save it.
ENT RESET
USB L.H Mode
D1:HDD
D2:HDD
ESC MUTE
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Using the HDD PortaCruiser
Duplicator Mode
Advanced Setup Menu: 8-08 Copy HPA
If the source hard disk contains a Host Protected Area (HPA), this option allows
you to choose whether or not to copy data within the HPA.
1. Press and hold ESC for about three seconds to access the “Adv Setup”
menu. The following screen will be displayed.
ENT RESET
8. Adv Setup
ESC MUTE
2. Use the arrow buttons (or) to select “Copy HPA”. The following
information will be displayed.
ENT RESET
8-08. Adv Setup
Copy HPA
ESC MUTE
3. Press ENT to display the current configuration setting. A screen similar to
the following will be displayed.
ENT RESET
Copy HPA
Off
ESC MUTE
4. Use the arrow buttons () to toggle the option “On” or “Off”. After
changing a setting, remember to press ENT to save it.
Note: The HPA is a hidden data region defined in ATA/ATAPI-4. This area is
not usually accessible to the operating system or software applications. The
HDD PortaCruiser supports the copying of data from this hidden area.
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode
Main Menu: Duplicator Mode Option
This function allows you to switch to the Duplicator mode.
1. Use the arrow buttons (or) to select “Duplicator Mode”. The
following screen will be displayed.
ENT RESET
Duplicator Mode
ESC MUTE
2. Press ENT to select. The system will prompt you to confirm that you wish
to change modes.
ENT RESET
Back to Stand Alone Mode?
No
ESC MUTE
3. Use the arrow buttons () to select “Yes” and press ENT to select. The
following screen will be displayed. The unit is now back in Duplicator
Mode.
ENT RESET
1. Copy HDD
Copy Size
ESC MUTE
39
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode
Main Menu: Information Option
This function displays information about the HDD PortaCruiser and any
attached hard drives.
1. Use the arrow buttons (or) to select “Information”. The following
screen will be displayed.
ENT RESET
Information
ESC MUTE
2. Press ENT to select. The system will prompt you to choose the desired
device.
ENT RESET
Information
System
ESC MUTE
3. Use the arrow buttons (or) to select between System, Drive1 and
Drive2 and press ENT to select.
For System information, USB Mode and firmware version will be
displayed.
ENT RESET
USB Mode: Normal
F/W ver:
092C
ESC MUTE
For Drive information, drive model information and capacity will be
displayed.
ENT RESET
Hitachi HD572168
Capacity: 76.3GB
ESC MUTE
40
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode
Main Menu: Change RAID Mode Option
This function allows you to choose the RAID mode for the Dual Disk RAID
Controller.
1. Use the arrow buttons (or) to select “Change RAID Mode”. The
following screen will be displayed.
ENT RESET
Change RAID Mode
ESC MUTE
2. Press ENT to select. The system will prompt you to choose the desired
mode.
ENT RESET
Change RAID Mode
RAID0
ESC MUTE
3. Use the arrow buttons () to select between Normal, JBOD, RAID0,
and RAID1, and press ENT to select.
Changing to Normal Mode
4. The system will prompt you to confirm that you wish to change
modes.
ENT RESET
Change to Normal Mode?
No
ESC MUTE
5. Use the arrow buttons (or) to select “Yes” and press ENT
to select. The system will then prompt you to confirm that you
understand data may be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
41
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode
Main Menu: Change RAID Mode Option
Changing to Normal Mode - continued
6. Use the arrow buttons () to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode
and capacity.
ENT RESET
USB Mode: Normal
D1:HDD
D2:HDD
ESC MUTE
Changing to JBOD Mode
4. The system will prompt you to confirm that you wish to change
modes.
ENT RESET
Change to JBOD Mode?
No
ESC MUTE
5. Use the arrow buttons (or) to select “Yes” and press ENT
to select. The system will then prompt you to confirm that you
understand data may be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
6. Use the arrow buttons () to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode
and capacity.
ENT RESET
USB Mode: JBOD
RAID Cap: 228.9GB
ESC MUTE
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Using the HDD PortaCruiser
Changing to RAID0 Mode
4. The system will prompt you to confirm that you wish to change modes.
ENT RESET
Change to RAID0 Mode?
No
ESC MUTE
5. Use the arrow buttons (or) to select “Yes” and press ENT to select.
The system will then prompt you to confirm that you understand data may
be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
6. Use the arrow buttons () to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode and
capacity.
ENT RESET
USB Mode: RAID0
RAID Cap: 152.6GB
ESC MUTE
Changing to RAID1 Mode
4. The system will prompt you to confirm that you wish to change modes.
ENT RESET
Change to RAID1 Mode?
No
ESC MUTE
5. Use the arrow buttons () to select “Yes” and press ENT to select.
The system will then prompt you to confirm that you understand data may
be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode
Main Menu: Change RAID Mode Option
Changing to RAID1 Mode - continued
6. Use the arrow buttons () to select “Yes” and press ENT to select. The
system will then ask you whether or not you want to preserve the Source
drive’s data.
ENT RESET
Keep Source Data?
No
ESC MUTE
7. If you would like to keep the Source drive’s data, use the arrow
buttons () to select “Yes” and press ENT to select. The device
will copy the source drive’s data to the target drive and a new main
screen will be shown which displays the new mode and capacity.
ENT RESET
USB Mode: RAID1
RAID Cap: 76.3GB
ESC MUTE
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode – Normal Only
Main Menu: D1 Drive Select Mode Option
This function allows you to enable or disable the Source drive.
1. Use the arrow buttons (or) to select “D1 Drive Select”. The following
screen will be displayed.
ENT RESET
D1 Drive Select
ESC MUTE
2. Press ENT to select. The system will prompt you to choose the desired
mode.
ENT RESET
D1 Drive Select
HDD
ESC MUTE
3. Use the arrow buttons () to select between HDD and Disable and
press ENT to select.
D2 Drive Select Mode Option
This function allows you to enable or disable the Target drive.
1. Use the arrow buttons (or) to select “D2 Drive Select”. The following
screen will be displayed.
ENT RESET
D2 Drive Select
ESC MUTE
2. Press ENT to select. The system will prompt you to choose the desired
mode.
ENT RESET
D2 Drive Select
HDD
ESC MUTE
3. Use the arrow buttons () to select between HDD and Disable and
press ENT to select.
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode – JBOD Only
Main Menu: Initial JBOD Option
This function allows you to initialize your disks for JBOD.
1. Use the arrow buttons (or) to select “Initial JBOD”. The following
screen will be displayed.
ENT RESET
Initial JBOD
ESC MUTE
2. Press ENT to select. The system will then prompt you to confirm that you
understand data may be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode and
capacity.
ENT RESET
USB Mode: JBOD
RAID Cap: 228.9GB
ESC MUTE
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode – RAID0 Only
Main Menu: Initial RAID0 Option
This function allows you to initialize your disks for RAID0.
1. Use the arrow buttons (or) to select “Initial RAID0”. The following
screen will be displayed.
ENT RESET
Initial RAID0
ESC MUTE
2. Press ENT to select. The system will then prompt you to confirm that you
understand data may be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode and
capacity.
ENT RESET
USB Mode: RAID0
RAID Cap: 152.6GB
ESC MUTE
47
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Using the HDD PortaCruiser
Dual Disk RAID Controller (USB) Mode – RAID1 Only
Main Menu: Initial RAID1 Option
This function allows you to initialize your disks for RAID1.
1. Use the arrow buttons (or) to select “Initial RAID1”. The following
screen will be displayed.
ENT RESET
Initial RAID1
ESC MUTE
2. Press ENT to select. The system will then prompt you to confirm that you
understand data may be lost.
ENT RESET
Data May Be Lost
Continue? No
ESC MUTE
3. Use the arrow buttons (or) to select “Yes” and press ENT to select.
The new main screen will be shown which displays the new mode and
capacity.
ENT RESET
USB Mode: RAID1
RAID Cap: 228.9GB
ESC MUTE
48
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Specifications
Power Requirements
Voltage: 100-240V
Current: 50-60Hz
Dimensions
(depth x width x height)
D: 150mm W: 116mm H: 27mm
(5.9” x 4.6” x 1.0”)
Weight
235g (0.5 Lbs.)
Note: Specifications subject to change without notice.
Troubleshooting
If your HDD PortaCruiser is not performing as expected, refer to the symptoms
below, and follow the suggested corrective action.
Symptoms
Corrective Actions
LCD Display
If the LCD display does not display any message and
the backlight is not lit after powering on the HDD
PortaCruiser, check that the power cable is properly
connected and that the ON/OFF switch is turned on.
Error Messages
While the system is performing an operation and the
operation is manually terminated, an error message will
be shown in the LCD display. This may lead to an failed
operation and could cause the HDD PortaCruiser to stop
responding. If this happens, power the unit off, wait about
ten (10) seconds, and then reapply power.
Hard Disk
If the HDD PortaCruiser does not detect one of the hard
disk drives, verify that the drive is properly connected.
Keypad Buttons
If pressing the keys on the front panel produces no
response from the system, the HDD PortaCruiser may still
be busy with the previous operation. If the system idle,
power the unit off, wait about ten (10) seconds, and then
reapply power.
Startup/Shutdown
Do not power off the system while it is performing an
operation. After a normal shutdown, wait about ten (10)
seconds before reapplying power.
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Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you.
Contacting support without all the necessary information can be both time
consuming and frustrating. Therefore, please try to have the following information
ready before calling:
1. Part Number - the part number is located on the bottom of the HDD PortaCruiser.
2. Serial Number - the serial number is located on the back of the HDD PortaCruiser.
3. Troubles/symptoms - please provide enough information about the issue so our
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
X
X
By e-mail: [email protected]
By Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
X
Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483
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Service and Support
Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of normal
use of this product and does not apply to damage from improper use, abuse,
accidents, unauthorized service, or inadequate packaging when shipping the
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product only if
the product was originally purchased for use, not re-sale, from Aleratec, Inc.,
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc.
approved reseller for this product. This product is warranted to be free from
defects in workmanship and material for a period of one year from the date of
your original purchase.
If the product fails during normal and proper use within the warranty period,
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except
shipping and insurance). This limited warranty does not include service to
repair damage from improper installation, accident, disaster, misuse, abuse, or
modifications to the subsystem, or by any other causes unrelated to defective
materials or workmanship.
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Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and applies
only to products that are new and unopened on the date of purchase. For areas
outside the United States and Puerto Rico, contact the authorized dealer from
whom you purchased this product to determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A
PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or refurbished
components, as provided in this Limited Warranty. Aleratec, Inc. shall not
be liable for any direct, indirect, special incidental products or consequential
damages, including, but not limited to, any loss of data or loss of profits or
business, regardless of the form of action or theory of liability resulting from any
defect in, or use of, this product (even if Aleratec, Inc. has been advised of the
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for
damages to you or any third party, regardless of the form of action or theory of
liability, shall not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warranties,
the period an implied warranty lasts, or the exclusion or limitation of incidental
or consequential damages, so the exclusions and limitations stipulated in this
Limited Warranty may not apply to you. This Limited Warranty gives you specific
legal rights, and you may have other rights which vary from state to state.
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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your subsystem
was purchased within the one year warranty period and no later than thirty
days after discovery of claimed defect, whichever occurs first. In either case,
you must provide proof of original purchase before any warranty service can
be performed. Products and parts provided as a result of warranty service may
be other than new but will be in good working order and become your property
at the time of exchange. At the same time, the exchanged products or parts
become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the Duplicator,
to prepay shipping charges, and to use the original shipping container or
equivalent. Any service outside the scope of this limited warranty shall be at
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in
effect.
This warranty gives you specific legal rights; you may also have other rights
which vary from state to state.
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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________ Serial No.: _______________________________
Date Purchased: ______________________________________________________
Place of Purchase:_____________________________________________________
Firmware Version:_________________ HDD Brand and Model: _______________
To: Technical Support Group FAX: 1-818-678-0483
FROM: ________________________ FAX: _______________________________
E-MAIL ____________________________
RE: ___________________________ TEL: _______________________________
DATE: __________________ # OF PAGES: _______________________________
I am experiencing the following issues with my HDD PortaCruiser:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies
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Document Number: 9399065_ENG_Rev. C
Copyright © 2009
Specifications subject to change without notice.
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
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