USER GUIDE
Aleratec
DVD/CD Flash Copy Tower™
Part No. 310108
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Radio/TV Interference Statement
The equipment described in this guide emits radio frequency energy. If it is
not installed in accordance with the manufacturer’s instructions, it may cause
interference with radio or television reception.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the instruction manual, this equipment may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be verified
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an electrical outlet on a circuit that is different from
the circuit to which the receiver is connected.
•
Consult your dealer or an experienced radio/TV technician for help.
This equipment has been certified to comply with the limits for a Class B computing
device, pursuant to FCC Rules. In order to maintain compliance with FCC
regulations, shielded cables must be used with this equipment. Operation with non-
approved equipment or unshielded cables is likely to result in interference to radio
and TV reception. The user is cautioned that changes and/or modifications made to
this equipment, without the approval of manufacturer, could void the user’s authority
to operate this equipment.
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Safety Regulations
WARNING
To prevent fire or shock hazard, do not expose the unit
to rain or moisture.
To avoid electrical shock, do not open the cabinet.
Refer servicing to authorized personnel only.
Make sure that the manually switchable power
supply is set to the proper voltage for your region.
CAUTION
As the laser beam in these DVD/CD Flash Copy Tower
is harmful to the eyes, do not attempt to disassemble
the cabinet. Refer servicing to authorized personnel
only.
The use of optical instruments with this product will
increase eye hazard.
This DVD/CD Duplicator is classified as a CLASS 1
LASER PRODUCT.
The CLASS 1 LASER PRODUCT label is located on
top of the internal drive enclosure.
CLASS 1
LASER PRODUCT
LASER KLASSE 1
PRODUKT
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Table of Contents
Introduction...................................................................................................1
Product Features...................................................................................................1
Key Items.............................................................................................................2
DVD/CD Flash Copy Tower: Display Panel and Buttons...................................2
Function List........................................................................................................3
Precautions...................................................................................................5
Installation............................................................................................................5
Operation..............................................................................................................5
Transportation......................................................................................................5
Overview........................................................................................................6
Main Menu...........................................................................................................6
Subfunctions ........................................................................................................7
Using the DVD/CD Flash Copy Tower ......................................................10
Checking the Device Information .....................................................................10
Disc Spanning....................................................................................................12
Multi-Session Backup........................................................................................13
Function Overview: 1. Copy..............................................................................14
Function Overview: 2. Compare........................................................................17
Function Overview: 3. Information ..................................................................20
Function Overview: 4. Utility............................................................................22
Function Overview: 5. Setup ............................................................................23
Specifications.............................................................................................25
Technical Support Addresses and Phone Numbers...............................26
Service and Support...................................................................................27
Technical Support FAX Back Form ..........................................................30
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Introduction
Thank you for purchasing the Aleratec DVD/CD Flash Copy Tower. Please read this
User Guide thoroughly before using this product.
Product Features
The DVD/CD Flash Copy Tower is a Memory Card/USB flash drive to disc copier.
No PC needed, no limitation of Memory Card size, just a very simple key button,
you can easily backup from Memory Cards or USB flash drive to DVD or CD disc.
DVD/CD Flash Copy Tower can do both multi-session backup and disc spanning.
Multi-session allows you to copy several Memory Cards or USB flash drives to one
DVD or CD disc. Disc spanning can split backup a big content size Memory Card to
several discs. In addition, the DVD/CD Flash Copy Tower can also support disc to
disc copying.
•
Memory Card or USB flash drive copy backup to DVD/CD disc.
▪
Multisession Technology: Allows all different types of Memory Cards to
backup to one DVD/CD disc.
▪
Disc Spanning Technology: A big capacity Memory Cards can copy to
several DVD/CD discs.
•
•
DVD/CD to DVD/CD disc duplicator.
No PC needed.
1
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Introduction
Key Items
Control Buttons
Card Reader
DVD/CD Writer
Power Button
Note: Choose a Good Location
1. Allow adequate clearance for moving parts.
2. Do not place near heat sources such as radiators or air ducts, or
in a place subject to direct sunlight, excessive dust, mechanical
vibration or shock.
3. Good care will help assure maximum product life. Improper
operating environment and misuse may void the warranty.
DVD/CD Flash Copy Tower: Display Panel and Buttons
(View may vary from picture)
Function
Firmware Version
Up Arrow
Confirm/Execute
OK
Aleratec
1.Copy
V.1.05
USB
CF I/II
MS/MS Pro
SD/MMC
Escape/Cancel
Down Arrow
USB
CF
MS/MS Pro
SD/MMC
2
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Introduction
Function List
Function
Sub-function
Description
1. Copy
1.1 Memory Card to Disc Copy one Memory Card to DVD/CD disc
1.2 USB to Disc
1.3 Disc to Disc
Copy USB flash drive to DVD/CD disc
DVD to DVD copy CD to CD copy
2. Compare
2.1 Memory Card to Disc Bit by bit compare between copied disc and
Memory Card
2.2 USB to Disc
Bit by bit compare between USB flash drive
and copied disc
2.3 Disc to Disc
Bit by bit compare between source disc and
copied disc
3. Information 3.1 USB Info
3.2 Memory Card Info
Check USB flash drive’s content size
information
Check Memory Card’s content size
information
3.3 Disc Info
3.4 Drive Info
Check disc’s content size information
Check DVD/CD drives manufacturer and
model information
3.5 System Info
Check the machine’s firmware and model
information
4. Utility
5. Set Up
4.1 System Update
4.2 Demo I/O
Can upgrade system firmware via USB flash
drive or disc
Simulates operation by ejecting and retracting
drive doors
5.1 Copy+Compare
5.2 Multi-session
5.3 Disc Spanning
5.4 Burn Multidisc
According to your request select “enable” or
“disable”
According to your request select “enable” or
“disable” multi-session function
According to your request select “enable” or
“disable” disc spanning function
Set the duplication from one flash media to
multiple blank discs
5.5 Burn Speed
5.6 Beep Sound
5.7 Advance Setup
Set the burning speed of DVD/CD writing
Set “ON” or “Off” of the beep sound function
Set disc space that will not be used and back
light time
3
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Introduction
Note: Flash media (Memory Card and USB) will be recognized by the
DVD/CD Flash Copy Tower only when the format is FAT 12, 16, or 32.
Note: Use only one source at a time. ONLY ONE Memory Card or
ONLY ONE USB flash drive may be plugged in at a time.
Note: When the system is in process, do not pull out the card.
Note: CD will copy only to CD. DVD will only copy to DVD.
4
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Precautions
Before installing your DVD/CD Flash Copy Tower, please read the following.
Installation
Avoid placing the DVD/CD Flash Copy Tower in a location subject to:
•
•
•
•
•
•
High humidity
High temperature
Excessive dust
Mechanical vibration
Direct sunlight
Electromagnetic radiation
Power
This product has a manually switchable power supply. Make sure that the power
supply is set to the proper voltage for your region.
Operation
Do not move the DVD/CD Flash Copy Tower during operation. This may cause it to
malfunction during operations.
Avoid exposing the unit to sudden changes in temperature as condensation may
form inside the DVD/CD Flash Copy Tower. Should the surrounding temperature
suddenly rise while the DVD/CD Flash Copy Tower is on, wait at least one hour
before turning off the power. Operating the duplicator immediately after a sudden
increase in temperature may result in a malfunction during playback or writing
operations.
Transportation
Keep the original packing materials for future moving or shipping of the DVD/CD
Flash Copy Tower.
5
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Overview
Main Menu
There are 5 main menu items that will display in the DVD/CD Flash Copy Tower
Display Panel. These are:
1. Copy
1.
2.
3.
4.
5.
2. Compare
3. Information
4. Utility
5. Set Up
6
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Overview
Subfunctions
The main menu “Copy” function has 3 subfunctions. These are:
1.1 Memory Card to Disc
1. Copy
1.2 USB to Disc
1.3 Disc to Disc
The main menu “Compare” function has 3 subfunctions. These are:
2.1 Memory Card to Disc
2. Compare
2.2 USB to Disc
2.3 Disc to Disc
7
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Overview
Subfunctions - continued
The main menu “Information” function has 5 subfunctions. These are:
3.1 Memory Card Info
3.2 USB Info
3. Information
3.3 Disc Info
3.4 Drive Info
3.5 System Info
The main menu “Utility” function has 2 subfunction. These are:
4.1 System Update
4. Utility
4.2 Demo I/O
8
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Overview
The main menu “Set Up” function has 7 subfunctions. These are:
5.1 Copy + Compare
5.2 Multi-Session
5. Set Up
5.3 Disc Spanning
5.4 Burn Multidisc
5.5 Burn Speed
5.6 Beep Sound
5.7 Advance Setup
9
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Using the DVD/CD Flash Copy Tower
Checking the Device Information
Before copying, it is recommended that you check each Memory Card, USB, or
DVD/CD’s content information.
Checking Memory Card Information
1. Select 3. Information, → Select 1. M-Card info → Press OK → The DVD/CD
Flash Copy Tower will show the information of this Memory Card.
SD
3838MB
Used: 1438MB
Press “ESC” or “OK” to continue to calculate file quantity.
Total File Q’ty:
64
Checking USB Information
1. Select 3. Information, → Select 2. USB info → Press OK → The DVD/CD Flash
Copy Tower will show the information of this USB flash drive.
USB
7.0GB
Used: 5.0GB
Press “ESC” or “OK” to continue to calculate file quantity.
Total File Q’ty:
4329
10
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Using the DVD/CD Flash Copy Tower
Checking Disc Information
1. Select 3. Information, → Select 3. Disc info → Press OK → The DVD/CD Flash
Copy Tower will show the information of this Disc.
Disc Spanning Disc Information: If the disc was copied from Disc Spanning
you will see the disc sequence.
Sequence of disc/total disc copied
[2] Disc 2/4
Disc
512MB
Disc content size
Multi-session Disc Information: You will see the content size and the
remaining free space of the disc.
[1]
Disc
2 Session
1818M
[1]
Disc
Free Space
2674M
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Using the DVD/CD Flash Copy Tower
Disc Spanning
To use Disc Spanning go to Setup and enable Disc Spanning. When you want to copy
a Memory Card which has a content size bigger than a disc, the DVD/CD Flash Copy
Tower will automatically estimate the number of blank discs required for the job and
execute Disc Spanning. When the file size is very close to the writable space on the
blank discs, the DVD/CD Flash Copy Tower may under estimate the number of discs
needed. If this happens you can add an extra disc before you start or when the DVD/
CD Flash Copy Tower displays “Waiting Disc”. For example, when you copy an SD
Card with over 2GB content size to CDs, you place a CD into the burner, and the DVD/
CD Flash Copy Tower will calculate total number of discs to back up this SD Card (4
discs for this example, see Setup → Advanced Setup → DVD/CD/Spare Size on page 24
of this User Guide for seting writable space on DVD/CD). If you place a DVD (4.7G)
to copy, the DVD/CD Flash Copy Tower will start copying without requiring additional
discs.
Using Disc Spanning
1. Plug a Memory Card (ex. SD) and place a blank DVD or CD disc into the burner.
2. Select 1. Copy, → Select 1. M-Card to Disc → Press OK → The DVD/CD Flash
Copy Tower will begin copying.
Number of files on SD Card
Total = 135
Waiting disc...
Example: A total of 4 CD-R discs are required to complete this project
First Disc
Current disc size
Write D1/4
Total 2043MB
530 M
80M
Copying progress
Total size to be copied
When a disc is finished copying, it will be ejected. If the Disc Spanning process is
not complete, the DVD/CD Flash Copy Tower will prompt you for a new blank disc
to continue the copying.
Note: The DVD/CD Flash Copy Tower can not use Disc Spanning for a
Memory Card that has a single file whose content size is bigger than a
disc size.
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Using the DVD/CD Flash Copy Tower
Note: Keep disc type consistent when using Disc Spanning. For example,
if you place a CD-R as the first disc for copying, do not place a DVD-R or
DVD+R to continue copying. The DVD/CD Flash Copy Tower will show an
error message and ask for another blank CD-R.
Note: Disc Spanning will automatically detect the next blank disc and
eject the completed first disc.
Multi-Session Backup
The DVD/CD Flash Copy Tower can combine several small size Memory Cards
and USB flash drives together into a disc. For example, you can put an SD Card,
Memory stick, Memory stick pro, USB, MP3(USB), and handy drives, etc. with
total content size smaller than a CD disc size (see Setup → Advanced Setup →
DVD/CD Spare Size on page 24 of this User Guide for setting writable space on
DVD/CD) together. The DVD/CD Flash Copy Tower will execute close session after
every copying session, and keep this disc open for next time copying as long as the
disc’s remaining size is enough.
1. Insert a Memory Card (e.g. USB flash drive) and place a DVD or CD into the
burner.
2. Select 1. Copy, → Select 1. USB to Disc → Press OK → The DVD/CD Flash
Copy Tower will begin copying.
Number of files to be copied
Total = 64
Waiting disc...
Total file size to be copied
Copying progress
Write Disc
16%
137M
20M
3. When finished, the disc tray will eject, and you can continue to copy another
Memory Card or USB, or you can take out the disc and keep it for other copying
sessions.
Note: Multi-Session Backup does not support disc spanning.
Note: The DVD/CD Flash Copy Tower can use blank disc to start
Multi-Session function; if the disc has data inside, the DVD/CD Flash
Copy Tower can’t execute Multi-Session function. Therefore, if you
like to use CD-RW or DVD RW to backup, please make sure you have
erased the original data of the disc.
13
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Using the DVD/CD Flash Copy Tower
Function Overview: 1. Copy
Memory Card to Disc
1. Insert a Memory Card (e.g.. SD, MS) and place a blank DVD or CD disc into the
burner.
2. Select 1. Copy, → Select 1. M-Card to Disc → Press OK → The DVD/CD Flash
Copy Tower will begin copying.
The DVD/CD Flash Copy Tower will detect the card and decide whether
Multisession or Disc Spanning copying will be used.
Disc Spanning Copying
Number of files on Memory Card
Total = 2034
Waiting disc...
Example: A total of 4 CD-R discs are required to complete this project
First Disc
Current disc size
Write D1/4
Total 5401MB
601 M
80M
Copying progress
Total size to be copied
When a disc is finished copying, it will be ejected. If the Disc Spanning process is
not complete, the DVD/CD Flash Copy Tower will prompt you for a new blank disc
to continue the copying.
Multisession Copying
Number of files on Memory Card
Total = 64
Waiting disc...
Total size to be copied
Copying progress
Write Disc
16%
137 M
20M
When finished copying, the disc will be ejected, and you can continue to copy
another Memory Card.
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Using the DVD/CD Flash Copy Tower
USB to Disc
1. Insert a USB flash drive and place a blank DVD or CD disc into the burner.
2. Select 1. Copy, → Select 2. USB to Disc → Press OK → The DVD/CD Flash Copy
Tower will begin copying.
The DVD/CD Flash Copy Tower will detect the USB flash drive and decide whether
Multisession or Disc Spanning copying will be used.
Disc Spanning Copying
Number of files on USB flash drive
Total = 2034
Waiting disc...
Example: A total of 4 CD-R discs are required to complete this project
First Disc
Current disc size
Write D1/4
Total 5401MB
601 M
80M
Copying progress
Total size to be copied
When a disc is finished copying, it will be ejected. If the Disc Spanning process is
not complete, the DVD/CD Flash Copy Tower will prompt you for a new blank disc
to continue the copying.
Multisession Copying
Number of files on USB flash drive
Total = 64
Waiting disc...
Total size to be copied
Copying progress
Write Disc
16%
137 M
20M
When finished copying, the disc will be ejected, and you can continue to copy
another Memory Card, or USB flash drive.
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Using the DVD/CD Flash Copy Tower
Disc to Disc
This function allows you to copy DVD to DVD(s) and CD to CD(s).
Note: CD will copy only to CD. DVD will only copy to DVD.
1. Place your source disc into a Reader, and blank discs into Writers.
2. Select 1. Copy, → Select 3. Disc to Disc copy → Press OK → The DVD/CD Flash
Copy Tower will begin copying.
Elapsed Time
Copy
3%
0:15
16X
73: 56
07:21
% Progress
Total information
on disc
Copy speed
Copy
PASS 1
Result
FAIL 0
Results
3. When copying is completed, the copied disc will be ejected.
16
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Using the DVD/CD Flash Copy Tower
Function Overview: 2. Compare
When “Copy” is completed, the “Compare” function allows you to preform a bit-by-
bit comparison of the source media to the completed disc copy.
Memory Card to Disc Compare
1. Insert a Memory Card (e.g. SD, MS) and place a completed written DVD or
CD disc into the DVD/CD Flash Copy Tower.
2. Select 2. Compare, → Select 1. M-Card to Disc → Press OK → The DVD/CD
Flash Copy Tower will begin comparison.
Compare
Compare process begins
Waiting disc...
Total files on disc to compare
Compare
Disc 1/4
51
46
Disc Spanning Disc
Compare progress
(or)
Total files on disc to compare
Compare
Session 2
71
12
The session in compare
3. When the Memory Card to Disc comparison is complete the following
information will be displayed:
Compare
51
Complete !
17
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Using the DVD/CD Flash Copy Tower
USB to Disc Compare
1. Insert a USB flash drive and place a finish burner DVD or CD disc into the
DVD/CD Flash Copy Tower.
2. Select 2. Compare, → Select 2. USB to Disc → Press OK → The DVD/CD Flash
Copy Tower will begin comparison.
Compare
Waiting disc...
Begins the Compare process
Total files on disc to compare
Compare
Disc 1/4
51
46
Disc Spanning Disc
Compare progress
(or)
Total files on disc to compare
Compare
Session 2
71
12
Multi-Session
3. When the USB to Disc comparison is complete the following information will
be displayed:
Compare
51
Complete !
18
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Using the DVD/CD Flash Copy Tower
Disc to Disc Compare
1. Place the source disc and copied disc into the Reader and Writers.
2. Select 2. Compare, → Select 3. Disc to Disc → Press OK → The DVD/CD Flash
Copy Tower will begin comparison.
Actual comparison time
Compare
19%
0:40
0.0X
73:56
17:22
Total time required to complete
comparison
% “Compare” completed
3. When the Disc to Disc comparison is complete the following information will
be displayed:
Compare Result
Pass 1
Fail 0
Note: The DVD/CD Flash Copy Tower “Compare” function is to do
file by file comparison. Therefore, Copy and Compare speeds will be
affected by some factors such as the number of files, and the disc
reading speed.
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Using the DVD/CD Flash Copy Tower
Function Overview: 3. Information
Memory Card Information
1. Insert a Memory Card into the DVD/CD Flash Copy Tower.
2. Select 3. Information, → Select 1. M-Card info → Press OK → The DVD/CD
Flash Copy Tower will show the information of this Memory Card.
MS
Used
30.8MB
28.4MB
Total size of Memory Card
Used content in Memory Card
Total file Qty:
82
Total file number on the
Memory Card
USB Information
1. Insert a USB flash drive into the DVD/CD Flash Copy Tower.
2. Select 3. Information, → Select 2. USB info → Press OK → The DVD/CD Flash
Copy Tower will show the information of this USB flash drive.
Total size of USB drive
USB Disc
Used
820MB
702MB
Used content of USB drive
Total file Qty:
890
Total file number on the USB drive
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Using the DVD/CD Flash Copy Tower
Disc Information
1. Insert a disc into the DVD/CD Flash Copy Tower.
2. Select 3. Information, → Select 3. Disc info → Press OK → The DVD/CD Flash
Copy Tower will show the information of this Disc.
[1] 1 Session
Disc
Recognizing Disc
87M
Space used
[1] Free Space
Disc
420M
Disc free space
[2] Disc 2/4
Disc
Disc spanning disc
512M
Disc content size
Drive Information
1. Select 3. Information, → Select 4. Drive info → Press OK → This will show the
information of the DVD burner.
Connecting port #
[#1] Port 1.0
Pioneer DVDRW..
1.23
VR-112D
DVD Drive brand, Model
and Firmware version
System Information
1. Select 3. Information, → Select 5. System info → Press OK → This will show the
information of this DVD/CD Flash Copy Tower version.
Version number
Copy Tower
V1.20
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Using the DVD/CD Flash Copy Tower
Function Overview: 4. Utility
System Update
The DVD/CD Flash Copy Tower can use a USB flash drive drive to update the
system firmware.
1. Download / Copy the updated System Firmware to a USB flash drive.
2. Select 4. Utility → 1. System Update → Press OK → The system will start
updating the firmware. When finished, the LCD screen will prompt you to turn off
and turn on the system again.
USB
Search File....
Search for updated System Firm-
ware on USB
[Update Processing]
Writing....
System Firmware update progress
System Firmware update complete
TURN OFF, 5 Sec,
TURN ON AGAIN
Note: Save the System Firmware update to a USB flash drive. Do not
put the System Firmware update in a folder; the system will not be
able to find the file in a folder.
Demo I/O
This function simulates operation by mechanically ejecting and retracting drive
doors.
1. Select 4. Utility → 2. Demo I/O → Press OK
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Using the DVD/CD Flash Copy Tower
Function Overview: 5. Setup
Copy+Compare
1. You can change the COPY function in the main menu to COPY+COMPARE by
enabling this function.
2. Select 5. Setup → Select 41. Copy+Compare → Select Enable → Press OK →
Copy mode will now be changed to Copy+Compare.
Note: When Copy+Compare is enabled the finished disc will be ejected.
Do not remove the disc from the tray. The tray will automatically close
again in 2-3 seconds and begin the compare function.
Multi-Session
This function is to enable or disable Multi-Session function.
Disc Spanning
This function is to enable or disable Disc Spanning function.
Burn Multidisc
This function will copy USB flash drive contents or Memory Card contents to
multiple discs loaded in the recorders (as long as the content on the source is the
same capacity or less than the capacity of the blank target discs).
Burn Speed
You can use this function to set up the burner speed of your DVD/CD Flash Copy
Tower. There are 9 options to choose from. These include: DVD/CD to DVD/CD,
Memory Card to DVD/CD and USB to DVD/CD.
Beep Sound
This function enables or disables the sound associated with pushing any of the DVD/
CD Flash Copy Tower buttons. The default setting is “On”.
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Using the DVD/CD Flash Copy Tower
Advanced Setup
DVD/CD Spare Size (Blu-ray not supported)
Because the outside area of each DVD, CD is more difficult to write data to, you can
use this function to set a spare area size on each DVD, CD. This spare area size will
not be written to.
Backlight Time
This function is used to set the time the LCD screen will enter a screen saving mode.
Language
This function is used to set the language of the DVD/CD Flash Copy Tower.
Factory Default
This function returns the DVD/CD Flash Copy Tower back to its original default
settings.
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Specifications
Model
DVD/CD Flash Copy Tower
Stand Alone
Operation
Function
•
•
•
•
•
DVD copy to DVD
CD copy to CD
Memory Card copy to DVD/CD disc
USB flash drive copy to DVD/CD disc
Data comparison of backup
Memory Card or USB Backup
to Disc Technology
•
•
•
Multi-session
Disc Spanning
Multidisc copy
Memory Card Compatibility
USB Flash Drive Support
CompactFlash™, MemoryStick/Pro/Duo, SD™ Card,
MiniSD, MicroSD
USB 1.1 / 2.0 USB Flash Devices
DVD/CD Disc Read Support
Format
DVD-ROM, DVD-Video, DVD-Audio, DVD+R,
DVD+RW, DVD-R, DVD-RW, Dual Layer DVD+R,
CD-ROM, Audio CD, Video CD, MixedMode CD, Multi-
session CD, 3” MiniCD-R
DVD/CD Disc Write Support
Format
DVD+R, DVD-R, DVD+RW, DVD-RW, Dual Layer
DVD+R, 3” MiniCD-R
Memory Card file format
FAT12, FAT16, FAT32
Yes
Buzzer
Display
Power
Monochrome LCD
•
•
Voltage: 115-230V
Current: 50-60Hz Switchable
Control Button
LED
Forward, Backward, Escape, and OK
LED for each Memory Card or USB device when device
is detected
Humidity
•
•
Operating: 20% ~ 80%
Non Operating: 15% ~ 95%
Environment Temperature
•
•
Operating: 5°C to 50°C
Non Operating: -20°C to 65°C
Safety
RoHS
Dimensions
Weight
267mm x 178mm x 394mm (height x width x deep)
10.0 kg
Note: The above table information is for reference only. Specifications
subject to change without notice.
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Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you. Calling Aleratec Technical
Support without all the necessary information can be both time consuming and
frustrating. Therefore, please try to have the following information ready before
calling:
1. Part Number - the part number is located on the bottom of the DVD/CD Flash
Copy Tower.
2. Serial Number - the serial number is located on the back of the DVD/CD Flash
Copy Tower.
3. Troubles - your questions about the DVD/CD Flash Copy Tower. Please
provide enough information about your problems so our technical staff can
recreate and diagnose it.
Technical Support Addresses and Phone Numbers
X
X
By e-mail: [email protected]
By Telephone: 1-818-678-0484 – Skype: support.aleratec.com
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
X
Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483
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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________ Serial No.: _______________________________
Date Purchased _______________________________________________________
Place of Purchase:_____________________________________________________
To: Technical Support Group FAX: 1-818-678-0483
FROM: ________________________ FAX: _______________________________
E-MAIL ____________________________
RE: ___________________________ TEL: _______________________________
DATE: __________________ # OF PAGES: _______________________________
I am experiencing the following problems with my DVD/CD Flash Copy Tower:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies
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Document Number: 9399056_ENG_Rev. F
Specifications subject to change without notice.
Copyright © 2013
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
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