View
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16 Port SMARTView 4XPRO 4XPRO/16
12 Port SMARTView 2XPRO 2XPRO/12
8 Port SMARTView 2XPRO 2XPRO/8
4 Port SMARTView 2XPRO 2XPRO/4
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About this manual
SmartView XPro - Installation and Use
Fourth edition (March 2003)
Part No. ADD0038/3
(c) 2003 Adder Technology Ltd.
All rights reserved. Whilst every precaution has been taken in the preparation of this
manual, Adder Technology Ltd assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the
information contained herein. We reserve the right to change the specifications,
functions and circuitry of the product without notice. All trademarks acknowledged.
Safety information
For use in dry, oil free indoor environments only.
Do not attempt to service the SmartView XPro yourself.
Follow all warnings and instructions marked on the SmartView XPro, its power
adapter and its accessories.
Warning - live parts contained within power adapter.
No user serviceable parts within power adapter - do not dismantle.
Plug the power adapter into a socket outlet close to the SmartView XPro.
Replace the power adapter with a manufacturer approved type only.
Do not use power adapter if power adapter case becomes damaged, cracked or
broken or if you suspect that it is not operating properly.
If you use a power extension cord with the SmartView XPro, make sure the total
ampere rating of the devices plugged into the extension cord does not exceed the
cord’s ampere rating. Also, make sure that the total ampere rating of all the
devices plugged into the wall outlet does not exceed the wall outlet’s ampere
rating.
Warranty
Adder Technology Ltd warrants that this product shall be free from defects in
workmanship and materials for a period of 1 year from the date of original purchase.
If the product should fail to operate correctly in normal use during the warranty
period, Adder will either repair it free of charge, or, at Adder's discretion, replace it
SmartView XPro
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free of charge. No liability can be accepted for damage due to misuse or
circumstances outside Adder’s control. Also Adder will not be responsible for any
loss, damage or injury arising directly or indirectly from the use of this product.
Adder’s total liability under the terms of this warranty shall in all circumstances be
limited to the replacement value of this product. If any difficulty is experienced in the
installation or use of this product that you are unable to resolve, please contact your
supplier.
Radio Frequency Energy
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances.
European EMC directive 89/336/EEC
FCC Compliance Statement (United States )
This equipment generates, uses and can radiate
radio frequency energy and if not installed and
used properly, that is, in strict accordance with
the manufacturer’s instructions, may cause
interference to radio communication. It has been
tested and found to comply with the limits for a
class A computing device in accordance with the
specifications in Subpart J of part 15 of FCC
rules, which are designed to provide reasonable
protection against such interference when the
equipment is operated in a commercial
environment. Operation of this equipment in a
residential area may cause interference, in
which case the user at his own expense will be
required to take whatever measures may be
necessary to correct the interference. Changes
or modifications not expressly approved by the
manufacturer could void the user’s authority to
operate the equipment.
This equipment has been tested and found to
comply with the limits for a class A computing
device in accordance with the specifications in
the European standard EN55022. These limits
are designed to provide reasonable protection
against harmful interference. This equipment
generates, uses and can radiate radio frequency
energy and if not installed and used in
accordance with the instructions may cause
harmful interference to radio or television
reception. However, there is no guarantee that
harmful interference will not occur in a particular
installation. If this equipment does cause
interference to radio or television reception,
which can be determined by turning the
equipment on and off, the user is encouraged to
correct the interference with one or more of the
following measures: (a) Reorient or relocate the
receiving antenna. (b) Increase the separation
between the equipment and the receiver. (c)
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected. (d) Consult the supplier or an
experienced radio / TV technician for help.
Canadian Department of Communications
RFI s tatement
This equipment does not exceed the class A
limits for radio noise emissions from digital
apparatus set out in the radio interference
regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la
classe A prescrites dans le règlement sur le
brouillage radioélectriques publié par le
ministère des Communications du Canada.
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Contents
1. Introduction..................................................................................... 5
1.1 Key features and benefits ...................................................................... 6
1.2 SmartView XPro package contents ........................................................ 8
1.3 AdderLink XR receiver package contents .............................................. 8
1.4 AdderLink Gold XR receiver package contents ..................................... 8
1.5 Product information ............................................................................... 9
2. Ins tallation....................................................................................... 13
2.1 What you will need ................................................................................ 13
2.2 Mounting the SmartView ....................................................................... 15
2.3 Connecting your devices ....................................................................... 15
2.4 Configuring your PCs ............................................................................ 17
2.5 Structuring your SmartView XPro installation ........................................ 17
2.6 Maximising the video quality ................................................................. 23
2.7 Other useful installation information ...................................................... 24
2.8 Re-enabling a disconnected PS/2 mouse ............................................. 24
2.9 Hot plugging the SmartView into running systems and re-enabling
disconnected PS/2 CPU mouse connections .............................................. 25
2.10 Connecting the AdderLink Extender ................................................... 26
3. Configuring the SmartView .......................................................... 27
3.1 Configuration summary.......................................................................... 27
3.2 Enabling password security ................................................................... 28
3.3 Setting an ADMIN password .................................................................. 29
3.4 Creating and editing user accounts ....................................................... 30
3.5 Creating and editing computer names ................................................... 30
3.6 Setting the SETUP OPTIONS and GLOBAL PREFERENCES .............. 34
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4. Us ing the SmartView XPro ........................................................... 40
4.1 Rear panel special function switches ..................................................... 40
4.2 Power supply connections and indicators ............................................. 40
4.3 USER display and key switch................................................................. 40
4.4 COMPUTER display and key switch ...................................................... 41
4.5 Activity indicators .................................................................................. 42
4.6 Selecting a computer using the front panel controls .............................. 42
4.7 Logging on to the SmartView XPro ........................................................ 43
4.8 Keyboard hotkeys ................................................................................. 44
4.9 Selecting computers using the mouse ................................................... 47
4.10 Selecting computers using the on-screen menu .................................. 48
4.11 The reminder banner .......................................................................... 52
4.12 Setting the USER PREFERENCES ..................................................... 53
4.13 Using the FUNCTIONS menu .............................................................. 54
4.14 Querying the routing status ................................................................. 55
4.15 Using the dual access ports (1 and 3) ................................................. 55
4.16 Cascading SmartViews ....................................................................... 56
4.17 Resetting user port keyboards and mice ............................................. 57
4.18 Using the AdderLink extender ............................................................. 58
4.19 What to do if you forget your ADMIN password .................................. 58
4.20 Saving and restoring the menu configuration to and from an Excel
compatible spreadsheet....................................................................... 59
4.21 Switching channels by sending RS232 data ........................................ 61
5. Special features of the SmartView XPro ..................................... 62
5.1 Synchronising SmartView Xpros for multiple video head applications ... 62
5.2 Logging access activity ......................................................................... 64
6. Upgrading the SmartView's firmware ......................................... 66
Appendices
A - Cable and connector specifications ................................................................ 71
B - Problem solving .............................................................................................. 74
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1. Introduction
Thank you for purchasing the Adder SmartView XPro. Your SmartView XPro is a
very high performance Keyboard, Video monitor and Mouse (KVM) sharing device
which supports a wide range of PC hardware and software platforms. The
SmartView XPro supports multiple users and enables each user to independently
access the connected computers.
An On-Screen-Display (OSD) menu system is provided for easy computer selection
and control. This enables users to select computers by name or description without
having to remember the port that the computer is physically connected to. The OSD
menu system also provides a security structure that enables the system
administrator to allocate access rights to each user on a login basis.
SmartView XPro products are fitted with one (2XPro) or two (4XPro) dual access
user ports. These dual access ports have both traditional KVM connectors for local
keyboard, monitor and mouse connections and an RJ45 link for connection to a
remote AdderLink extender unit. This gives the user the ability to connect to the
SmartView from up to 200 metres away using common twisted pair network cable
whilst still having the ability to access the SmartView using a local KVM console.
We trust that you will be delighted with the function of your new SmartView XPro.
We are always interested to hear any suggestions that you may have for additional
upgrades are provided free of charge during the warranty period and may be
obtained by request from www.addertec.com. Some of the main features and
benefits that are offered by your SmartView XPro are listed in section 1.1
Adder explains :
What does KVM s tand for?
Throughout this manual the abbreviation KVM is used to refer to the combination of
a Keyboard, Video monitor and Mouse that is used to access a computer. A KVM
console usually consists of a keyboard, monitor and mouse although sometimes
only a keyboard and monitor may be used. Devices such as the SmartView XPro
are generally known as KVM sharers or KVM switches.
SmartView XPro
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1.1 Key features and benefits
Enables many computers to be independently controlled by multiple users.
On-screen menu allows computers to be selected by name or description.
Configurable security enables administrator to assign access rights to users.
Dual-access port(s) with built-in 200 metre AdderLink extender connections
enable the SmartView to be controlled from local and remote KVM consoles.
Two independent users are supported on 2XPro models via one local KVM port
and one dual-access local / remote KVM port.
Four independent users are supported on 4XPro models via two local KVM ports
and two dual-access local / remote KVM ports.
Advanced On-Screen Display (OSD) for easy control and configuration.
Channel switching by OSD, front panel key, keyboard hotkey, or 3 button mouse.
Supports high bandwidth monitors at resolutions up to 1920 x 1440.
Fully flash upgradeable via the serial port (upgrade cable included).
Supports a very wide range of software including Windows 3.X, WFWG, 95, 98,
2000, NT, ME, XP, DOS, Unix, Linux, NetWare, OS/2, BSD etc.
Video channels support Display Data Channel (DDC/DDC1/DDC2) signalling.
Supports desktop and laptop PCs, RS6000s, DEC Alphas, and Silicon Graphics
computers.
Dual power supply capability and front panel "healthy voltage" indicators provide
power redundancy, high reliability and peace of mind.
Support for up to 16 user access profiles and 512 named computers.
The colours and position of the OSD menu may be changed by each user.
OSD routing status window shows the computers that are currently being
controlled by the KVM consoles.
Supports three computer control modes - Exclusive, Shared and Video Only.
Optional small-sized reminder banner permanently confirms the selected
computer.
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Compact 1U (2XPro) and 2U (4XPro) cases may be neatly fitted under a monitor
or fixed into a 19 inch rack using the supplied rack-mount kit.
SmartBoot ensures reliable simultaneous bootup of all computers.
User and computer name information may be uploaded to a PC and saved in an
Excel compatible file. This file may be edited in Excel and downloaded back to the
SmartView.
Mixed AT/PS2 keyboards and PS2/RS232 mice supported as standard.
Can be cascaded to a depth of four levels to provide a video switching network.
Automatically restores keyboard and mouse states when channel changed.
Supports keyboard modes 1,2 and 3 and mouse prompt and stream modes for
maximum compatibility.
Includes screen saver, auto-scan and name search options.
Supports moving or blank screen savers and auto-logout on screen save option.
Wheel mouse may be used to launch and operate the OSD menus.
User may select English, French or German OSD menus.
Supports user definable hotkeys and mouse modes.
Positive confirmation of selected ports on local and cascaded SmartViews
achieved by full acknowledgement signalling across all cascaded units.
Supports Microsoft IntelliMouse, IntelliMouse Explorer and other common wheel
mice.
Supports keyboards with extra Internet and audio function keys because the
keyboard data is kept in its native format.
Mouse restoration functions to enable ‘hot plugging’ of certain systems.
Front panel controls may be locked for secure operation.
Individual power-down reset of user ports enables hot-swapping of KVM consoles.
Standard colour-coded cable connections make installation easy and inexpensive.
Auto-scan list feature enables scanning of selected computers.
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1.2 SmartView XPro package contents
SmartView XPro.
Power supply suitable for your country.
6 x stick on self-adhesive rubber feet.
2 x mounting brackets for fixing the unit into a 19 inch rack.
4 x screws for fixing mounting brackets to SmartView Pro
(6 screws supplied with 4XPro12 and 4XPro16 models)
This installation guide.
A serial cable for flash upgrades and upload / download functions.
1.3 AdderLink XR receiver package contents
(part code ALRX)
AdderLink XR receiver.
Power supply suitable for your country.
Installation and Use guide
1.4 AdderLink Gold XR receiver package contents
(part code ALGRX)
AdderLink Gold XR receiver.
Power supply suitable for your country.
Installation and Use guide.
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1.5 Product information
Fig. 1 - SmartView 2XPro and 4XPro models viewed from the front
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Fig. 2 - SmartView 2XPro8 and 4XPro 16 models viewed from the rear (2XPro4
and 4XPro12 models are s imilar but with les s computer ports )
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Fig. 3 - AdderLink XR (top) and AdderLink Gold (below) XR receiver units
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Fig. 4 - Mounting the AdderLink into its 19 inch rack mounting bracket
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2. Ins tallation
Adder explains :
Flexible configuration
The SmartView XPro has many ports for connection to computers, keyboards, mice,
monitors and AdderLink extenders. There are no restrictions placed upon which
ports are connected to devices and you can leave any of the ports disconnected if
you wish. You do not need to connect a keyboard, monitor and mouse to each user
port if you do not wish to use all of these. You may perhaps decide to connect just a
keyboard and monitor or you may decide to connect to just one user port. All of
these configurations are supported. What's more, your devices do not all need to be
of the same type. You may wish to use a large high-resolution monitor with an
extended keyboard and a wheel mouse on one user port and a smaller monitor with
a basic mouse and keyboard on another. The SmartView XPro intelligently handles
these mixtures of devices.
2.1 What you will need
For the computer connections you will need:
Cables to connect the SmartView XPro to each of your computer keyboard, video
and mouse ports. Cable specifications are given in appendix A. Adder 3-in-1
keyboard / video / mouse combination cables are particularly recommended for
neatness, convenience and video quality. (You do not need to connect a mouse
cable if you are not using the mouse).
A suitable mouse driver for your PCs. Supported types are:
- PS/2 or RS232 two button mouse driver (any manufacturer).
- Microsoft mouse driver (including IntelliMouse).
- Logitech mouse driver (including two button, three button and wheel mouse).
- General mouse drivers that are supplied with the operating system.
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For the local us er port connections you will need:
A monitor with a standard VGA-style 15-pin analogue video connector that will
work when connected directly to each of your PCs. SmartView XPro supports low
and high resolution monitors.
A PS/2 or AT style keyboard. If you are using an AT keyboard with a 5-pin
connector you may connect this to the SmartView XPro using a standard AT to PS/2
keyboard adapter. SmartView XPro supports standard keyboards and keyboards
with extra media control and Internet navigation keys.
A PS/2 style two or three button Microsoft or Logitech compatible mouse or a
Microsoft IntelliMouse compatible mouse. If you wish to use the mouse to switch the
SmartView's channel then you will need a three button mouse or an IntelliMouse.
(The SmartView supports ‘Internet / scroll mice’ that are compatible with the
Microsoft IntelliMouse. These are fitted with a wheel or other scroll control and
sometimes have additional buttons. Examples are: Microsoft IntelliMouse, Logitech
Pilot Mouse+, Logitech MouseMan+, Genius NetMouse and Genius NetMouse Pro.)
For the integrated AdderLink extender ports you will need:
An AdderLink XR or AdderLink Gold XR receiver. These receivers are not
provided with the SmartView XPro and may be purchased separately. The
AdderLink transmitter unit is built in to the SmartView XPro.
A suitable twisted pair cable that runs from the SmartView XPro to the location
where you wish to locate your remote keyboard, video monitor and mouse. The
SmartView XPro's built-in extender uses the same type of cable that is commonly
used for Ethernet networks. This type of wiring is often installed into buildings and
terminated at wiring sockets in various locations. If you have this type of wiring then
you will just need to run a standard network-style patch cable between the wiring
socket and the SmartView XPro at one end and between the wiring socket and the
AdderLink extender at the other end.
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IMPORTANT WARNING
Do not connect the SmartView's extender ports to an Ethernet hub or other
digital network device. The s ignals carried on the twis ted pair cable between
the SmartView and the AdderLink are ANALOGUE. Plugging the SmartView or
AdderLink into a digital network device s uch as a hub may damage you
devices
Us e of PS/2 and RS232 s tyle mice with the SmartView - All of the mouse
connections from SmartView to PCs support either a PS/2 or an RS232 mouse.
SmartView automatically converts from the PS/2 mouse commands to RS232 serial
mouse commands. Serial mice types are selected by using an adapter as described
in Appendix A. The SmartView will operate without a mouse connected if you do not
wish to use one.
2.2 Mounting the SmartView
The SmartView XPro has been designed to be used either on a desktop or mounted
in a 19 inch rack. If the SmartView is to be used on a desktop then you will need to
stick the supplied self-adhesive rubber feet to the underside of the SmartView. If the
SmartView is to be mounted in a 19 inch rack then you will need to fit the rack
mounting brackets to the side of the SmartView. Do this using the brackets and
screws provided.
2.3 Connecting your devices
Ensure that the power is disconnected from the SmartView and all devices which
are to be attached. Connect any local keyboards, monitors and mice to the user port
connectors at the rear of the SmartView (see figure 2). The user ports are coloured
white and the individual connectors are colour coded for your convenience. If you
are connecting several KVM (Keyboard, Video monitor, Mouse) sets then you do not
need to use the same brands or mix of devices on each user port.
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User ports 1 and 3 are dual access ports and may have both a local KVM
(connected directly) and a remote KVM (connected via and AdderLink extender)
attached at the same time. The local and remote KVMs share the port on a timeout
basis but only one KVM may be using the port at any one time. If you are not using
all the local KVM connections it is preferable to connect the KVMs to ports that are
not shared with the AdderLink so that these KVMs have fully independent access to
the SmartView.
Next connect each computer system unit in turn with the keyboard cable, mouse
cable and video cable. Adder 3-in-1 keyboard/video/mouse cables are
recommended for maximum convenience and video quality. Remember that the
video quality is maximised if the cables are kept as short as possible. Where
possible, 2 metre cables are recommended as these will give very high video
quality. Any unused computer connections can be left unconnected. To connect
computers with serial mouse connections and AT style keyboard connections use
the adapters specified in appendix A. If you have an existing 6-pin mini-DIN to 9-pin
serial adapter that came with a mouse it may not be suitable for use with the
SmartView as the are several different standard wiring configurations for these
adapters. Suitable serial adapters are supplied in Adder's AT cable kits (part codes
VKVM-2M-AT, VKVM-5M-AT and VKVM-10M-AT - see appendix A)
The SmartView is now ready for connection to the mains using the mains power
adapter supplied. It is important to apply power to the SmartView first, then power on
the monitor and each of the computers in turn. Failure to switch the SmartView and
computers on in the correct order can lead to the mouse and/or keyboard not being
recognised by the computers when they are switched on.
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You may attach the power adapter to either power inlet A or power inlet B (see
figure 2). The ports are both the same and are provided to enable you to connect a
redundant (spare) power supply (see section 4.2 for more details). Connect your
power adapter to either of the power inlet ports to power on the SmartView XPro.
There is no ON/OFF switch and the SmartView will start to operate as soon as the
power is applied.
2.4 Configuring your PCs
Configure your PC in the same way that you would if your keyboard, mouse and
monitor were all connected directly to your PC, but bearing in mind the following
point:
SmartView emulates Microsoft compatible serial, IntelliMouse and PS/2 mice, so
ensure that your PC software is configured for a Microsoft mouse of the correct type.
Refer to the list of supported drivers in section 2.1.
2.5 Structuring your SmartView XPro ins tallation
A single SmartView XPro16 may be used to manage and control up to 16 computers
(see figure 5). For larger numbers of computers, XPro units may be cascaded in a
tree structure to form a video switching network (see figure 6). The SmartView unit
at the top of this tree structure is normally used to control all the cascaded
SmartViews although other configurations are possible.
The SmartView XPro is fitted with an intelligent communication system that enables
it to detect and communicate with other SmartViews so that it is able to positively
verify that all the cascaded SmartViews have correctly responded to a switching
request from the user. The SmartViews communicate with each other via the
keyboard cables.
SmartView XPros may be cascaded in a very flexible manner. Either 1, 2, 3 or 4
links may be made between cascaded SmartViews. The number of independent
users supported by the system is determined by the number of cascade links that
have been installed. If only two cascade links are made then only two users have
simultaneous access to ports on the cascaded SmartViews. The SmartView
intelligently manages the cascade links and allocates them on a first come first
served basis rather like a telephone network.
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SmartView XPros may also be cascaded to single user SmartView Pro products with
the restriction that the SmartView Pro units must be on the last layer of the tree and
that no further units are cascaded off these.
When cas cading SmartView XPros keep in mind the following rules
The maximum number of layers in a SmartView XPros cascade is four.
You may cascade 4XPro units with 1, 2, 3 or 4 KVM links and 2XPro units with 1
or 2 KVM links. The number of KVM links that you install defines the number of
simultaneous uses that are supported.
Keep all cascade cables as short as possible. The video quality is maximised by
using the shortest possible total cable run from computer to KVM.
If you are making multiple cascade links between SmartView XPros then ensure
that the cables are approximately the same length.
SmartView Pro devices may be cascaded to XPro cascades but the Pro units
must always be on the lowest level of the cascade (in other words you must not
cascade an XPro device off a Pro device)
SmartView XPro 4, XPro 8, XPro 12 and XPro 16 models may be cascaded
together.
You must choose groups of cascade ports from the following table. When you
cascade using a group of ports the system will allocate the first available free port in
that group (see section 4.10 and 4.16 for more details)
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The following diagrams show some typical SmartView XPro installations.
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Fig. 5 - A typical ins tallation us ing a s ingle SmartView XPro 8
SmartView XPro
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Fig. 6 - A cas caded application us ing multiple SmartView XPros
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Fig. 7 – An advanced application that us es two s ets of cas caded SmartViews
that are cros s linked together us ing twis ted pair wiring and AdderLinks .
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2.6 Maximis ing the video quality
The SmartView XPro supports very high bandwidth video signals and resolutions up
to 1900 x 1440 pixels. It regenerates the video signals using wideband amplifiers in
order to minimise any loss of video quality. All video cables introduce distortion onto
the video signal. For short cables this is minimal but for longer cables the loss of
quality can start to become noticeable particularly at higher video resolutions. To
maximise the video quality of your SmartView XPro installation we recommend the
following:
Use the shortest possible video cables between your devices. High quality two
metre long cables such as the Adder 3-in-1 combination cable will give excellent
results.
Avoid using cables with 15-pin D-type connectors that are not specifically
designed to carry video signals - you will see a picture but the quality will be truly
appalling with smudging, ghosting and loss of focus. Cables that are designed to
carry video signals are constructed using three separate co-axial cores to carry the
red, green and blue signals. These co-axial cores make the cable thick like the cable
that you see coming out of the back of a monitor. Typically this cable will be 8.5 to 9
mm in diameter. If your cable is thin (say 6mm in diameter) or does not look like the
cable you would expect to see coming out of a monitor then it may well be an
unsuitable 'data' cable. Such cables are only suitable for very low resolution DOS-
style screens.
Where possible use a single cable of the correct length rather than multiple
extension cables. If you must use an extension cable then make sure that it is a
cable that is specifically designed to carry video signals.
When cascading SmartViews use the shortest possible cables between units.
Structure the installation so that the maximum cable run between computers and
KVMs is minimised. If possible keep this distance to below 30 metres (100 feet).
For longer distances use the AdderLink extender.
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2.7 Other us eful ins tallation information
PC boot up s equence - When your PCs are powered on they communicate with
any attached keyboards and mice and setup parameters required by the particular
operating system. It is necessary for the SmartView to be attached and powered on
during this sequence so that it can give the required responses and keep track of all
the modes and settings requested by each of the connected PCs.
Mous e characteris tics - do not unplug a PS/2 mouse connection from a PC whilst
the PC is on. Due to the design of PS/2 mice communications the mouse function on
the PC will be lost and you will have to re-boot the PC to regain normal operation.
Unplugging the mouse from the SmartView will also cause it to stop operating when
it is plugged back in. RS232 mice can usually be unplugged and plugged back in
provided that a mouse was connected when the operating system initially booted.
The SmartView is fitted with a PS/2 mouse recovery system which allows you to
disconnect and re-connect the shared mouse without powering down the system
(although this is generally not advisable) - see section 2.8 for details.
Keyboard and mous e mode s witching - The SmartView keeps a log of the
keyboard and mouse mode and resolution settings requested by each of the
connected PCs. These settings are automatically restored to the shared keyboard
and mouse when the SmartView channel is switched thus ensuring maximum
software compatibility. The keyboard num, caps and scroll lock states are an
obvious example of this process.
2.8 Re-enabling a dis connected PS/2 mous e
If you disconnect the shared PS/2 mouse from the SmartView by accident during
operation then the mouse operation will be lost when the mouse is plugged back in.
To avoid having to reboot the entire system in this situation the SmartView is fitted
with an automatic mouse recovery system.
With the PS/2 mouse disconnected, change the channel using the keypad or
keyboard hotkeys. The SmartView detects that the mouse has been disconnected
and triggers the automatic recovery system. Plug in the PS/2 mouse and the
SmartView will re-initialise it.
Alternatively you can reset the keyboard and mouse for a given user port by using
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the SmartView's keyboard and mouse reset function (see section 4.17). This
function only resets the keyboard and mouse attached to the selected user port. It
does not affect the status of any of the SmartView's other ports or the CPU
connections.
2.9 Hot plugging the SmartView into running s ys tems and re-
enabling dis connected CPU PS/2 mous e connections
It is adviseable to switch off the systems that are going to be connected to the
SmartView before installation. However if this is not possible then most systems can
be hot plugged by using the SmartView’s mouse restoration functions. The keyboard
connection will normally restore itself automatically.
On many PCs, mouse movement will be lost if the PS/2 mouse is unplugged and
plugged back in whilst the PC is running. Mouse movement can then only be
restored by rebooting the PC. This is because the mouse drivers only setup and
enable the mouse when the PC is initially booted.
If you have switched off your SmartView or you are attempting to ‘hot plug’ it into a
system that is already running, you may be able to restore lost mouse movement
using the SmartView's mouse restoration functions.
Mous e res toration functions s hould be us ed with care as unpredictable
res ults may occur if the wrong mous e type is s elected. If in doubt res tore the
mous e by powering down the PC normally.
Standard PS/2 mouse data uses a different data format to IntelliMouse data and so
two reset functions are provided on the SmartView. The type of data format
expected by the PC depends upon the driver and the type of mouse that was
connected when the driver was booted. The following table may be used as a guide.
Note that the mouse reset functions predict the likely mouse resolution settings but
may not restore the speed or sensitivity of the mouse exactly as they were when the
PC originally booted.
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Type of mous e / s ys tem Driver type
Connected at bootup
Likely expected
data format
Sugges ted
res toration
PS/2
PS/2 only
PS/2
Standard
Standard
Standard
IntelliMouse
PS/2
IntelliMouse
PS/2 only
PS/2
IntelliMouse / SmartView
IntelliMouse / SmartView
PS/2
IntelliMouse
IntelliMouse
To restore lost mouse movement on a CPU connected to the SmartView:
1) Select the CPU that has lost its mouse movement
2) Activate the on-screen menu using the keyboard hotkeys
3) Press F1 to view additional menus
4) Select the FUNCTIONS menu
5) Select RESTORE STANDARD MOUSE or RESTORE INTELLIMOUSE
6) Exit the on-screen menu
2.10 Connecting the AdderLink Extender
Connecting an AdderLink receiver to the SmartView's integrated AdderLink
extender
If you are connecting an AdderLink XR receiver to one of the SmartView's integrated
AdderLink extender ports then no further configuration is necessary. Remember that
the AdderLink uses proprietary analogue signalling and the cable may not be
connected to a network hub or switch.
Connecting an external AdderLink extender
If you require more remote access links than are provided by the integrated
extender ports you may connect external AdderLink extenders (i.e. an XR / XL
receiver / transmitter pair) to the SmartView's local KVM connectors. If you do this
then you should power the AdderLink XL units using the optional power adapters.
AdderLink requirements
Your AdderLink Extender unit will need to be fitted with firmware version 1.07 or
higher if it is a Gold model or 2.07 or higher if it is a non-Gold model. If you have an
earlier AdderLink unit please contact Adder technical support for advice.
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3. Configuring the SmartView XPro
3.1 Configuration s ummary
The SmartView is configured using the on-screen menu system which is activated
by default when you first power on the system. It may also be accessed by using the
keyboard 'hotkeys' (see section 4.8) or by using the SmartView's front panel keys
(see section 4.6). The following steps summarise a typical configuration process.
For more advanced information on each of the configuration steps please refer to
the appropriate sections of this manual shown in brackets.
Note: The SmartView is configured via the ADMIN user account. The SmartView will
allow multiple users to be logged in under the ADMIN account but will only allow one
of these users to be adding or editing computer names or user profiles or setting
global and setup options at any one time.
Step 1 - Decide if you are going to us e pas s word s ecurity
The SmartView may be run with security enabled or disabled. With security
disabled, all user ports have full access to all of the computers and full
administration rights. The SmartView is shipped to you with security disabled. This
mode is suitable for simple installations with a small number of users. Larger
installations or systems with larger numbers of users will require password security
to be enabled. In this mode, each user logs on to the system and is allocated access
rights to defined computers by the system administrator. This mode is
recommended for most systems (see section 3.2 for details on how to enable
security). If you are not using security the go to step 4.
Step 2 - Create an ADMIN (adminis tration) account pas s word
The SmartView has a fixed user account that cannot be deleted named ADMIN. This
user account is the only one that is able to make important system changes. If you
are going to be using security then you should allocate a password to this account
(see section 3.3 for instructions).
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Step 3 - Create us er accounts
Login to the SmartView using the ADMIN account and add user profiles and
passwords for each of the system users (see section 3.4). The SmartView supports
up to 16 user profiles.
Step 4 - Add / edit names to identify your computers
Whilst you are logged into the SmartView using the ADMIN account, create names
for each of the computers that you have attached to the system. The SmartView
creates default names for each of its ports (Computer 1 to Computer 16). These
default names may be edited as required. Whilst adding the computer names you
can define which users will have access to each computer. Each computer has an
associated 8 digit port number which defines its location. If you are using a single
SmartView XPro then all the computers will have two digit port numbers (01 to 16). If
you are cascading SmartViews then each computer will have a four, six or eight digit
port number depending on the number of cascade levels that have been connected
(see section 4.10 for details). The SmartView supports up to 512 computer names
although special versions are available that support more names.
Step 5 - Set the required SETUP OPTIONS and GLOBAL PREFERENCES
Use the ADMIN account to select the required SETUP OPTIONS and GLOBAL
PREFERENCES. The SETUP OPTIONS menu is used to configure important
system operating parameters such as security mode, language, hotkeys and control
options. The GLOBAL PREFERENCES menu is used to select various timing
characteristics and other options.
3.2 Enabling pas s word s ecurity
The SmartView XPro may be operated with or without security enabled. With no
security all users will have full administration rights and full access to all the
connected computers. For systems with several users this may not be desirable.
System security is enabled using the on-screen menu. The on-screen menu is
activated automatically when you first switch on the SmartView but may also be
selected using the keyboard hotkeys (see section 4.8) or the front panel controls
(see section 4.6).
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To switch on the password security system:
From the main on-screen menu press F1 for MORE MENUS.
Select SETUP OPTIONS from the menu.
Move the menu bar over the SECURITY option.
Press SPACE BAR to enable security.
Press ESC to quit from the menu.
3.3 Setting an ADMIN pas s word
The SmartView XPro supports up to 16 user profiles. The administrator of the
system can grant or deny users access to any of the connected computers and has
complete control over the setup of the system. The administrator accesses the
system via a special user named ADMIN. This profile may not be altered or deleted
from the system and has full access rights to all computers and system parameters.
Consequently it is advisable to set a password for this user.
To set a password for the ADMIN user:
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT USER LIST from the menu.
Move the menu bar over the ADMIN user.
Press RETURN or ENTER to edit the ADMIN user.
Press RETURN or ENTER again to edit the ADMIN user's password.
Make sure that the password you want is displayed.
Press RETURN or ENTER to save the password.
You will now see the "Edit Access Rights" menu. The ADMIN user always has
access to all the computers. Press RETURN or ENTER again to quit from this
menu.
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3.4 Creating and editing us er accounts
To create us er accounts :
Ensure that you are logged on as the ADMIN user.
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT USER LIST from the menu.
Press INSERT to add a new user.
Type in the name of the new user and press RETURN or ENTER.
Type in the password for the new user and press RETURN or ENTER.
(You may leave the password field blank if you do not want to define a password)
Define the computers that you want this user to have access to using the SPACE
BAR and function keys as directed on the menu. The user will have access to all
the starred (selected) computers. Don't worry if all the computers have not yet
been defined. You can allocate users access to computers when you add the
computer names later.
Press RETURN or ENTER to create the user.
Follow a s imilar proces s to edit us ers :
In the EDIT USER LIST use the menu bar to select the user that you want to edit.
Press ENTER or RETURN to edit the user's name, password and access rights.
Press RETURN or ENTER if you want to keep the existing entries.
3.5 Creating and editing computer names
Computer names provide a very convenient way of selecting and identifying
computers that are attached to the SmartView XPro. You can select computers by
port number (see sections 4.8 and 4.16) but when you have several computers it
becomes hard to remember which computer is attached to which port. By defining
descriptive computer names you can select the required computer from an on-
screen menu without having to remember which physical port the computer is
connected to. For each computer name that you define you can grant or deny
access to any of the defined users.
Each computer name that you define will have an associated port number. This is
the SmartView port that the computer is attached to. If all of your computers are
connected to a single SmartView XPro then all the port numbers will be two
characters long (for example: 01, 02, 03, 16 etc.). If you are cascading SmartView
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XPros then the port numbers will be four, six or eight characters long depending
upon whether you have two, three or four levels of cascade (see figure 7). See the
end of this section and section 4.10 for an explanation of how the port numbers are
constructed. The SmartView XPro supports up to 512 computer names.
To create computer names :
Ensure that you are logged on as the ADMIN user.
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT COMPUTER LIST from the menu.
Press INSERT to add a new computer name.
Type in the name of the computer and press RETURN or ENTER.
Type in the port number for this computer and press RETURN or ENTER.
Define the users that you want user to have access to this computer the SPACE
BAR and function keys as directed on the menu. The starred users will have
access to this computer. Don't worry if all the users have not yet been defined.
You can allocate computers to users when you add the users later.
Press RETURN or ENTER to create the new computer name.
When you are adding computers it is advisable to setup just one name for any
particular port. Avoid creating two names for the same port as this can lead to
confusion. Also, if you are using ports to cascade to other SmartViews, avoid setting
up unique names for individual ports that form part of a group of ports that are being
used to cascade. For example, if you are using group 41 (ports 1,2,3 and 4) to
cascade to another SmartView then avoid setting up individual names for these
ports.
Follow a s imilar proces s to edit computer names :
In the EDIT COMPUTER LIST use the menu bar to select the computer that you
want to edit. Press ENTER or RETURN to edit the computer's name or change the
users who you want to have access to this computer. Press RETURN or ENTER if
you want to keep the existing entries.
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Creating entries for computers connected to cas caded SmartViews
You can cascade SmartView 4XPro units using one, two, three or four KVM links
and SmartView 2XPro units using one or two KVM links. Section 2.5 explains the
rules that you must follow when installing a SmartView cascade. The number of
cascade links that you install determines the number of simultaneous users that can
access computers on the cascaded SmartViews. Ideally if you are cascading 4XPro
units then you should use four cascade links as this will cause no blocking and will
allow all four users simultaneous access to all computers.
Each computer name that you add to the on-screen menu has an associated port
number that tells the SmartView where to find the computer. Port numbers for
computers attached to a single SmartView are simply the port number that the
computer is attached to. Port numbers for computers connected to cascaded
SmartViews are constructed by defining the port routing that is required to get from
the user's KVM to the computer.
Figure 7 illustrates how port numbers are constructed and how the physical
configuration of a cascaded system relates to entries in the on-screen menu. The
illustrated configuration is an unlikely configuration in practice but has been chosen
for explanation purposes. If you make multiple cascade links then they must be
connected to the groups of ports defined in figure 8. These ports have associated
group port numbers. The SmartView uses this group port number to connect to the
first available port in that group. For example, group port number 21 comprises of
ports 1 and 2. If these ports are linked to a cascaded SmartView and users try to
connect to computers that are attached to the cascaded SmartView, the system will
allocate the cascade links to the first two users on a first come first served basis.
Further users that try to connect to computers on the cascaded SmartView will get a
message saying that no cascade links are available and they will not be able to
connect to the cascaded SmartView until one of the previous users has finished with
one of the cascade links.
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Fig. 7 - Creating menu entries for computers that are
connected to cas caded SmartViews
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Fig. 8 - Pos s ible cas cade groups and their as s ociated names
3.6 Setting the SETUP OPTIONS and GLOBAL PREFERENCES
The SETUP OPTIONS and GLOBAL PREFERENCES are system operating
parameters that apply to the whole system rather than to individual users. These
may only be setup or changed by the system administrator logged in using the
ADMIN account. From the main menu press F1 for MORE MENUS. Use the cursor
keys to position the menu bar over SETUP OPTIONS or GLOBAL PREFERENCES.
Press ENTER or RETURN to view the individual menus. Use the cursor keys to
place the menu bar over the required option and then use SPACE BAR to change
the option as required. Press ESC to quit and save the changes.
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3.6.1 SECURITY
Accessed from menu: SETUP OPTIONS
Settings: DISABLED, ENABLED
With security disabled there is no requirement for users to login to the system. All
users have full access to all the connected computers and full administration rights.
With security enabled, users are required to login to the SmartView. Each user is
allocated access rights to computers by the system administrator and they are only
able to see the computers that they have access to on their on-screen menu.
3.6.2 LANGUAGE
Accessed from menu: SETUP OPTIONS
Settings: ENGLISH, FRENCH, GERMAN
This option specifies the language that is used for the on-screen menu and the
keyboard layout that is assumed for the keyboard. When the French option is
selected the keyboard is assumed to have an AZERTY format. When the English
and German options are selected the keyboard is assumed to have a QWERTY
format. The new language settings are enabled when you quit from the SETUP
OPTIONS menu. The language option only affects the way that the SmartView
interprets the keyboard keys, it does not affect the way that the computers interpret
the keyboard. It is advisable to avoid setting a language that you do not understand
as all the menus will change to use the new language and you may have difficulty
reselecting your original language.
3.6.3 HOTKEYS
Accessed from menu: SETUP OPTIONS
Settings: CRTL+ALT, CTRL+SHIFT, ALT+SHIFT, ALT GR, LEFT ALT+RIGHT ALT,
LEFT CTRL+LEFT ALT, RIGHT CTRL+RIGHT ALT, DISABLED
The keyboard hotkeys are special combinations of keys that, when used together
with certain keyboard "command keys", perform special SmartView functions. For
example, pressing the hotkeys together with the "M" key will cause the on-screen
menu to be displayed on your monitor. Other hotkey combinations allow you to
query which computer you are connected to and to move the on-screen menu
around the screen. You can also use the hotkeys together with the port number to
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quickly select a chosen computer without activating the on-screen menu. See
section 4.8 for full details on using keyboard hotkeys to control the SmartView. We
do not normally recommend that you disable the hotkeys but if you choose to do this
then you will need to access the on-screen menu using the SmartView's front panel
controls.
3.6.4 KEYPAD CONTROLS
Accessed from menu: SETUP OPTIONS
Settings: ENABLED, DISABLED
The key controls on the front of the SmartView may be disabled so that it is only
possible to select the special channels "o" and "0" (the on-screen menu and the
non-existent channel zero).
3.6.5 EXCLUSIVE USE
Accessed from menu: SETUP OPTIONS
Settings: ALLOWED, DISABLED
In normal operation, the SmartView will allow two or more users to share access to a
computer. In this mode, the computer's video picture will be displayed on all the
user's monitors but only one user may have active control of the computer's
keyboard and mouse at any one time. The SmartView detects an active user by
looking for keyboard and mouse data. A user becomes inactive if no keyboard or
mouse data has been received by the SmartView for a specified timeout period.
Whilst one user is active all the other users that are connected to the same
computer will see a "video only" message displayed on their screen.
There may be situations where particular users want to be able to control and view
their computers in private with exclusive use. The SmartView has the facility to allow
users to select exclusive use of computers but this facility should be used with care.
When exclusive use is requested the video from the selected computer is only
available to the user with exclusive access. Users that have selected exclusive
access are never timed out by the SmartView and so all other users are effectively
"locked out" until the exclusive user switches to another computer or logs out. This
could potentially be very irritating if a user has selected exclusive use and has then
left their desk without logging out. This would prevent other users from working on
the computer until they came back. Consequently the system administrator can
disable all exclusive use so that all connections are shared.
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3.6.6 AUTOMATIC LOGOUT
Accessed from menu: SETUP OPTIONS
Settings: DISABLED, ENABLED
The SmartView enables you to restrict access to your computers on a login basis. If
a user forgets to logout when they have finished accessing the SmartView then the
user console may unintentionally be left with full access to all the computers. The
SmartView may be set to automatically logout unattended user consoles when the
screen saver kicks in. This reduces the risk of security problems by preventing user
consoles remaining in a permanent “logged-in” state when there is no keyboard or
mouse activity. The automatic logout feature is only enabled when the screen saver
feature is active (i.e. not disabled).
3.6.7 MOUSE SWITCHING
Accessed from menu: GLOBAL PREFERENCES
Settings: ENABLED, DISABLED
Like most Adder Technology KVM switches, the SmartView XPro's channel may be
switched using a three button mouse or IntelliMouse (see section 4.9). Pressing the
central button or wheel button together with the left hand mouse button will cause
the SmartView to switch to the next available computer. When mouse switching is
enabled the central mouse button or wheel mouse button is allocated to control the
SmartView and is not therefore available for use by computer applications. If you
want to use the central mouse button within your applications you will need to
disable mouse switching. The rotation action of an IntelliMouse wheel is not affected
and is always available to the computer application.
3.6.8 SCREEN SAVER
Accessed from menu: GLOBAL PREFERENCES
Settings: DISABLED; 2, 5, 7, 10,15, 20 & 30 MINUTES
To avoid burning out the phosphor on CRT monitor screens, the SmartView can be
set to blank the screen after no keyboard or mouse activity has been detected for a
selected timeout period. If preferred, the user can blank the screen manually by
selecting channel '0' using the keyboard hotkeys or by pressing ESC from the login
screen.
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3.6.9 AUTOSCAN MODE
Accessed from menu: GLOBAL PREFERENCES
Settings: SCAN LIST, ACTIVE PCs, ALL PCs
The SmartView supports an autoscan mode that automatically scans between the
connected computers in sequence. The SmartView supports three autoscan modes.
In the first mode the SmartView will scan all the named computers that are defined
in the autoscan list (SCAN LIST). The computers defined in the scan list may be
connected to cascaded SmartViews. If you wish to scan the ports on the current
SmartView then you may select ALL the available computers or just the available
computers that are currently powered on (the ACTIVE computers). Scanning just the
active computers avoids blank screens from being displayed and stops the monitor
from going into a power down state on every scan cycle.
WARNING - Many modern monitors are fitted with automatic power s ave
relays and will s witch off after a few s econds if connected to an inactive PC. If
you are us ing s uch a monitor you mus t not s et the SmartView to s can ALL
ports . Cons tant s witching on and off of your monitor's relay will eventually
damage your monitor. If you are us ing the SCAN LIST option then you s hould
ens ure that all the computers are active if you are us ing one of thes e
monitors .
If you choose to use the SCAN LIST option then you may define the computers to
be scanned in the following manner.
To define the autos can lis t
Ensure that you are logged on as the ADMIN user.
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT AUTOSCAN LIST from the menu. A list of defined computers will
appear. The starred computers will be autoscanned during the autoscan cycle.
To add a computer to the autoscan list, move the selection bar over the computer
name and press SPACE BAR. To add all named computers press F1. To remove
all named computers press F2.
When all the computers that you wish to scan have a star to the right hand side of
their name, press RETURN or ENTER to save the selections.
The selected computers will be autoscanned in alphabetical order when you
activate autoscan mode (when the SCAN LIST option is selected).
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3.6.10 AUTOSCAN TIME
Accessed from menu: GLOBAL PREFERENCES
Settings: DISABLED; 2, 5, 7, 10, 15, 20, 30 SECONDS
The autoscan time defines the length of time that the SmartView will display video
from an autoscanned computer before changing to the next computer. If the
DISABLED setting is chosen then no autoscan functions will be available.
3.6.11 OSD DWELL TIME
Accessed from menu: GLOBAL PREFERENCES
Settings: 1, 2, 3, 5, 10 SECONDS
After a successful computer channel change the SmartView will display a
confirmation message for a few seconds. The length of time that this confirmation
message dwells on the screen may be changed. Options are 1, 2, 3, 5 & 10 secs.
3.6.12 USER TIMEOUT
Accessed from menu: GLOBAL PREFERENCES
Settings: 2, 5, 10, 30 SECONDS; 1, 5, 10 MINUTES
When two users are connected to the same computer only one can have access at
any one time. When no keyboard or mouse data has been received from the active
user port for the user timeout period the SmartView will allow other users to access
the computer. The new port then becomes the active port until it too times out. To
avoid confusion between users it is desirable to set the timeout period to be
sufficiently long so that user's work is not needlessly interrupted by other users and
sufficiently short to ensure good overall system efficiency. The user timeout value
also controls the timeout between the local and remote access points on user ports
1 and 3.
3.6.13 RS232 Mous e Type
Accessed from menu: GLOBAL PREFERENCES
Settings: INTELLIMOUSE, 2 BUTTON, 3 BUTTON
These setting control the type of RS232 mouse that the SmartView reports to
computers. All the necessary conversions are dealt with automatically with the
SmartView. The IntelliMouse setting sends four byte mouse reports to the
computers and is therefore very slightly more sluggish than the others that send
three byte mouse reports. RS232 mice are almost always more sluggish than PS/2
types because the data rate is much slower.
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4. Us ing the SmartView XPro
This section explains the general operation of the SmartView XPro. We recommend
that you read this section before starting to use the product.
4.1 Rear panel s pecial function s witches
Before powering on the SmartView ensure that the two option switches on the rear
are set to the OFF (up) position. Option switch 1 is reserved for future use and
option switch 2 is used to enable firmware upgrades (see section 6).
4.2 Power s upply connections and indicators
The SmartView XPro is fitted with two power inlets that are labelled A and B (see
figure 2). These power inlets are both the same and either inlet may be used to
power the SmartView XPro. The SmartView is shipped with a single power adapter
but you may optionally purchase a second power adapter to provide power supply
redundancy (part code PSU-IEC-5VDC). Plug the power adapter into one of the
inlets. The power indicators on the front of the SmartView (see figure 1) monitor the
voltage that is being supplied to each power inlet. If the power indicators A or B are
illuminated then a healthy power adapter is connected. If you have two healthy
power adapters connected then you may disconnect and reconnect one of then
without disturbing the operation of the SmartView.
4.3 USER dis play and key s witch
The USER key selects the user port that is shown on the green USER display (see
figure 1). Pressing the key will cause the green display to change to the next user
port in numerical sequence. When the USER display is changed, the red
COMPUTER display will also change to show the current connection status of the
new user port. SmartView 4XPro models have 4 user ports and SmartView 2XPro
models have 2 user ports.
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4.4 COMPUTER dis play and key s witch
The COMPUTER key selects the computer port that is to be connected to the user
port that is currently displayed on the green USER display (see figure 1). Pressing
the key will cause the red COMPUTER display to change to the next available
computer port in numerical sequence. The next available computer port is defined
by the way that the SmartView XPro is configured.
There are two special computer ports that may be selected using the COMPUTER
key switch. These are the on-screen menu port 'o' and the non-existent channel
zero '0'. Selecting the on-screen menu port will cause the on-screen menu or the
login menu to be displayed. Selecting channel zero will cause the video to be
disabled and all keyboard and mouse activity to have no effect upon any of the
connected computers. These channels are provided as convenient places to 'park'
user ports that are not currently in operation.
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4.5 Activity indicators
The SmartView XPro has a front panel activity indicator for each user port (see
figure 1). The indicator will flash when keyboard or mouse data is received by the
SmartView. These indicators provide a useful confirmation that the keyboards and
mice connected to the SmartView are functioning normally.
4.6 Selecting a computer us ing the front panel controls
To select a computer using the front panel controls, press the USER key until the
green USER display shows the user port number that your keyboard and mouse are
connected to. Then press the COMPUTER key until the red COMPUTER display
shows the computer that you wish to connect to. Pressing the computer key will
cause the computer channel to change to the next available port. If the password
security system has not been enabled then this will be the next highest channel
number in the sequence shown below. If password security has been enabled then
you will only be able to select the computer ports that you have access to. If the front
panel controls have been disabled by the administrator then you will only be able to
select the special channels 'o' and '0' (the on-screen menu / login screen or non-
existent channel zero).
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Action of the COMPUTER key if no security has been set and the front panel
controls are enabled
Action of the COMPUTER key if the front panel controls are enabled, security has
been set and the current logged in user only has access to computer ports 1,3 and 7
Action of the COMPUTER key if the front panel controls have been disable.
4.7 Logging on to the SmartView XPro
If password security has been set on the system then the following login menu will
appear when the SmartView is switched on or when no user is currently logged in.
The previous user may have activated the screen save function (screen blanking). If
so, you may need to press a key before the login menu appears. Type in you user
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name and password to access the SmartView.
4.8 Keyboard hotkeys
SmartView XPro can be conveniently controlled using special keyboard hotkey
combinations. These hotkey combinations can be used to select computers and
perform a number of other useful functions. All of the hotkey control commands are
invoked by holding down the hotkeys and then pressing a command key. By default,
the two hotkeys are ‘CTRL’ and ‘ALT’, although other combinations can be selected
by reconfiguring the hotkeys (see section 3.6.3). Once the hotkey command has
been activated you will need to release the hotkeys and the command key before a
new hotkey command is accepted by the SmartView. HOTKEYs + TAB is an
exception and this allows you to 'tab through' the ports by holding down the hotkeys
and repeatedly pressing TAB. HOTKEYs + the cursor keys is also an exception. You
can hold down the hotkeys and repeatedly press the cursor keys to change the
position of the on-screen menu.
The hotkey commands are summarised below (note that the numbers on the
numeric keypad do not form part of a valid hotkey). The hotkeys will only select the
requested channels if you have access rights to the requested channel.
Selecting computers using the hotkeys and the port number is most suitable for
systems with small numbers of computers. For systems with more computers it is
easier to use the on-screen menu for computer selection.
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‘HOTKEYs ’ and ‘1’ - selects channel 1
‘HOTKEYs ’ and ‘2’ - selects channel 2
‘HOTKEYs ’ and ‘3’ - selects channel 3
‘HOTKEYs ’ and ‘4’ - selects channel 4
‘HOTKEYs ’ and ‘5’ - selects channel 5
‘HOTKEYs ’ and ‘6’ - selects channel 6
‘HOTKEYs ’ and ‘7’ - selects channel 7
‘HOTKEYs ’ and ‘8’ - selects channel 8
‘HOTKEYs ’ and ‘9’ - selects channel 9
‘HOTKEYs ’ and ‘1 then 0’ - selects channel 10
‘HOTKEYs ’ and ‘1 then 1’ - selects channel 11
‘HOTKEYs ’ and ‘1 then 2’ - selects channel 12
‘HOTKEYs ’ and ‘1 then 3’ - selects channel 13
‘HOTKEYs ’ and ‘1 then 4’ - selects channel 14
‘HOTKEYs ’ and ‘1 then 5’ - selects channel 15
‘HOTKEYs ’ and ‘1 then 6’ - selects channel 16
(8,12 & 16 port models only)
(8,12 & 16 port models only)
(8,12 & 16 port models only)
(8,12 & 16 port models only)
(12 & 16 port models only)
(12 & 16 port models only)
(12 & 16 port models only)
(12 & 16 port models only)
(16 port models only)
(16 port models only)
(16 port models only)
(16 port models only)
‘HOTKEYs ’ and ‘TAB’ - selects the next available channel
‘HOTKEYs ’ and ‘M’ - displays the on-screen menu for selecting computers by name
(this is the recommended way of selecting computers for systems with more than 4
computers)
‘HOTKEYs ’ and ‘A’ - selects autoscan mode where each channel is displayed for
the selected time (see section 3.6.10). To cancel autoscan mode simply select any
fixed channel either by hotkey or by using the on-screen menu or the front panel
controls.
‘HOTKEYs ’ and ‘0’ – switches off the video signal. This will cause some monitors to
go into standby mode or switch off. The video signal can be re-enabled by selecting
a channel.
‘HOTKEYs ’ and ‘L’ - Logs out the user if password security has been enabled or
disables the video and selects the non-existent channel '0' if no security is set.
‘HOTKEYs ’ and 'the curs or keys ' - Moves the currently displayed on-screen menu
around the screen.
‘HOTKEYs ’ and ‘0 then {number}’ – (where {number} is 0,1,2,3,4,5,6,7,8 or 9).
Selects the channel specified by {number}. This allows ports on cascaded units to
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be selected. For example HOTKEYs + 0 10216 would select port 1 (01) on the
current SmartView, port 2 (02) on the next cascaded SmartView and port 16 on the
last SmartView.
Examples of common hotkey sequences (assuming CTRL + ALT hotkey option):
To select channel 2:
pres s ba ba
2
releas e
2
To 'tab through' channels:
pres s bavreleas e vpres s v
releas e vpres s vreleas e vba
To select channel 12 (on a 12 or 16 port SmartView):
pres s ba
1
releas e
1
ba
2
pres s
2
releas e
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4.9 Selecting computers us ing the mous e
Computers may conveniently be selected using a three button mouse. In order to
switch to the next computer simply hold down the central mouse button (the wheel
mouse button on an IntelliMouse) and click on the left hand mouse button to select
the next computer. If password security has been set then the SmartView will select
the next available channel, otherwise it will select the next numerical channel.
Mouse switching may be enabled or disabled (see section 3.6.7). When mouse
switching is disabled the third button or wheel button state is ‘passed through’ the
SmartView and seen by the application software.
Selecting computers using the mouse is most suitable for systems with small
numbers of computers. For systems with more computers it is easier to use the on-
screen menu for computer selection.
Hold down centre button (
Press and release left hand button
) to select next computer
)
(
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4.10 Selecting computers us ing the on-s creen menu
You can conveniently select computers by name using the SmartView's on-screen
menu. For systems with many computers this is the recommended method of
computer selection. The on-screen menu is called up by pressing the ‘HOTKEYs’
and the ‘M’ key together. Its position on the screen may be moved using the
'HOTKEYs' and the cursor keys (see section 4.8)
For example, with the default hotkeys (CTRL + ALT) the key combination to launch
the on-screen menu would be:
pres s baMreleas e Mba
You may also use a 3-button mouse or wheel mouse to launch the on-screen menu
if you have enabled mouse control (see section 3.6.7). To do this, hold down the
central button or wheel button and click the right hand button.
Hold down centre button (
launch the on-screen menu
). Press and release left hand button (
) to
When the menu is first called up, a set of default names will be listed. You will
probably want to change these names to suit your computers (see section 3.5).
When you launch the on-screen menu you will see a screen similar to that shown
below.
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To connect to a computer, place the menu bar over the computer name using a
combination of the up and down cursor keys and the page up / page down keys.
You may also use the wheel on a wheel mouse to move the menu bar up and down.
If you have enabled mouse control (see section 3.6.7).
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To select the computer with SHARED access press:
e
or
f
When a computer is selected in SHARED mode, the computer’s video picture will be
displayed on all the KVM consoles that are connected to that computer. Only one
user will have control of the computer’s keyboard and mouse at any one time. If no
keyboard or mouse activity has been detected for the timeout period (see section
3.6.12) then other KVM consoles may gain control.
To select the computer with EXCLUSIVE access press:
je
or
jf
When a computer is selected in EXCLUSIVE mode, the computer’s video picture will
only be displayed one the KVM console that has exclusive access. Other KVM
consoles will not be able to access the computer or view its video until the exclusive
user has selected another computer or logged out. This mode prevents other KVM
consoles from using the computer and so should be used with care.
To select the computer with VIDEO ONLY access press:
be
or
bf
When a computer is selected in VIDEO ONLY mode, the computer’s video picture
will be displayed on the KVM console’s monitor but they keyboard and mouse will
not control the computer. The “VIDEO ONLY” message will be displayed under the
confirmation banner if this has been enabled.
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You may also use a 3-button mouse or wheel mouse to select a computer if you
have enabled mouse control (see section 3.6.7).
To select a computer in SHARED mode use the left hand mouse button (
the menu bar is positioned above the required computer name. To escape without
selecting a new computer use the right hand mouse button.
) whilst
To select a computer in EXCLUSIVE mode, use the left hand mouse button together
with the SHIFT key on the keyboard. To select a computer in VIDEO ONLY mode
use the left hand mouse button together with the CTRL key on the keyboard.
If you have many connected computers then you can do an alphabetic search of the
list of computer names by pressing F3 and then entering the name that you want to
find.
When you select a computer the SmartView will briefly confirm the computer that
has been selected by displaying a message. There may be situations where the
selected computer cannot be accessed and in this case the SmartView will display a
error message and wait for the user to press ESC before continuing. The SmartView
may not be able to connect due to the following reasons:
The requested port is being accessed exclusively by another user.
There are no free cascade links available.
The requested port does not exist.
SmartView confirms a successful connection
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SmartView indicates an unsuccessful connection
4.11 The reminder banner
Normally the SmartView will display a discreet computer name reminder banner that
reminds you which computer you are connected to. This banner will normally appear
at the top of the screen in a central location and may optionally be disabled (see
section 4.12.2). Many computer screens can look very similar and so this banner
serves as a useful reminder of which computer you are working on. The colour and
transparency of the banner can be selected to make it as discreet as possible. It
may also be moved around the screen in any direction by using the ‘HOTKEYs’
together with the cursor keys.
For example to move the banner up the screen (assuming the default CTRL + ALT
hotkeys) use:
baw
The computer name banner is also used to tell the you that another user is using the
computer that you are currently connected to. Whist the other user has control of the
computer you will see the message "Video Only" below the computer name banner.
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4.12 Setting the USER PREFERENCES
The USER PREFERENCES are system operating parameters that are
independently selectable for each user. From the main menu press F1 for MORE
MENUS. Use the cursor keys to position the menu bar over USER PREFERENCES
Press ENTER or RETURN to view the preferences. Use the cursor keys to place the
menu bar over the required option and then use SPACE BAR to change the option
as required. Press ESC to quit and save the changes.
4.12.1 OSD COLOUR
Accessed from menu: USER PREFERENCES
Settings: DEFAULT, SCHEME 1, SCHEME 2
As you toggle between these options you will see the colour of the menu change to
show the selected scheme. The menu schemes have been specially chosen to
provide a high contrast with the colours that you would normally see on a computer
screen.
4.12.2 REMINDER BANNER
Accessed from menu: USER PREFERENCES
Settings: ENABLED, DISABLED
When the reminder banner is enabled, the name of the currently selected computer
will appear in a small reminder banner. This is normally located at the top of the
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screen in a central position but may be moved as required (see section 4.8)
4.12.3 REMINDER COLOUR
Accessed from menu: USER PREFERENCES
Settings: BLUE/TRANS, PINK/TRANS, BLUE/WHITE, WHITE/RED
You may select the colour of the reminder banner. The BLUE/TRANS and
PINK/TRANS select blue or pink text with a transparent background. The
BLUE/WHITE and WHITE/RED settings select blue and white text on solid white and
red backgrounds.
4.12.4 SCREEN SAVER TYPE
Accessed from menu: USER PREFERENCES
Settings: BLANK, MOVING DOT
You may select the type of screen saver. If you select BLANK then the screen will
blank completely. If you select MOVING DOT then a moving dot will be displayed on
a blank background. The dot regularly changes colour and bounces off the sides of
the screen in a zigzag pattern.
4.13 Us ing the FUNCTIONS menu
The FUNCTIONS menu provides you with a number of useful functions that will help
you to make the most of your SmartView. You can access the FUNCTIONS menu
from the main on-screen menu by pressing F1 and selecting FUNCTIONS.
Standard users will be offered just two functions:
RESTORE STANDARD MOUSE and
RESTORE INTELLIMOUSE
If you have disconnected a mouse cable or you have switched the SmartView off
then the mouse connection will normally be lost. To reconstitute the mouse
connection use the mouse reset functions. See section 2.9 for a full explanation of
how these functions work.
The ADMIN user is also given the option to RESET TO FACTORY DEFAULTS. This
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will clear all the computer and user names and set all parameters back to the factory
defaults. To avoid activating this function by accident the administrator must confirm
the reset instruction by pressing F8.
4.14 Querying the routing s tatus
It is sometimes useful to know which KVM consoles are connected to which
computers and their connection modes (shared, exclusive or video only). For
example, if the SmartView denies you access to a particular computer you may wish
to know if another KVM console has exclusive use of this computer and
consequently is preventing your access. To query the routing status press F1 from
the main on-screen menu and then select ROUTING STATUS. A routing status
display similar to the one shown below will be displayed for 10 seconds. Press ESC
to quit or wait for the routing status screen to disappear.
4.15 Us ing the dual acces s ports (1 and 3)
The SmartView 2XPro is fitted with one dual access port and the SmartView 4XPro
is fitted with two dual access ports. These dual access ports have connectors that
enable a local KVM (Keyboard, Video monitor and Mouse) to be attached and a
connector that enables a remote AdderLink or AdderLink Gold to be attached. Either
the local KVM, connected directly to the SmartView, or the remote KVM, connected
to the AdderLink extender, may be used to access the SmartView. The video picture
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is duplicated on both the local and remote access points but the SmartView will
accept keyboard and mouse data from only one KVM at a time. Whilst one of the
KVMs is active, the num, caps and scroll lock keys on the inactive KVM's keyboard
will flash indicating that the KVM does not have control.
Once there has been no keyboard or mouse data from the active KVM for the
timeout period (see section 3.6.12 for instructions on how to set the timeout period),
the other KVM is allowed access. Once keyboard or mouse data activity is detected
from this new KVM it gains control and the other KVM is disabled.
4.16 Cas cading SmartViews
SmartView XPros can be cascaded in a tree structure to support larger numbers of
computers. Up to four cascade levels are supported and the number of cascade
links between SmartViews can be chosen by the user. The number of installed
cascade links determines the number of users that may be accessing ports on the
cascaded units simultaneously. The full rules that must be followed when configuring
a cascade of SmartViews are given in section 2.5.
Although it is theoretically possible to select computers on cascaded units by
pressing the hotkeys and then typing in the port address this would be highly
confusing for users and is not generally recommended. Consequently it is normally
advisable to use the on-screen menu to select computers on cascaded units.
However it is sometimes useful to be able to connect to ports on cascaded units via
a specific cascade cable (rather than the first available of a group) in order to check
that the cabling is working as expected. To do this you can use a hotkey sequence
similar to the example shown below.
For example to connect to port 14 on a SmartView 4XPro that is cascaded off port 1
of your first SmartView XPro. Although the following example selects a port with a
four digit address (port 0114) you can type port addresses that are eight digits long
to access computers that are on the forth cascade level (e.g. Port 01140203).
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pres s ba
0releas e
0
1
pres s 1releas e
1
pres s 1releas e
ba
4
pres s 4releas e
4.17 Res etting us er port keyboards and mice
The SmartView gives you the facility to perform a complete power off reset of the
keyboard and mouse that are connected to a selected user port. This can be useful
if you wish to disconnect the keyboard or mouse and replace them with alternatives.
Keyboards will enable themselves automatically if they are disconnected and then
re-connected to the SmartView. Mice will not normally re-enable themselves after
they have been disconnected and re-connected although they will do so
automatically if the SmartView's channel has been changed whilst the mouse is
disconnected.
Consequently you will normally need to perform a power-off reset of the user port if
you have disconnected and re-connected a mouse. The power off reset function
only affects the selected user port and does not affect any of the computer
connections or any of the other user ports.
To perform a power-off reset for a selected user port:
1) Press the USER key on the front panel of the SmartView to select the user port
whose keyboard and mouse you wish to reset.
2) The selected user port number should now be shown on the green USER
display.
3) Press and hold down the USER key for 5 seconds until the green USER display
goes off. The keyboard and mouse will then be powered off.
4) As soon as the green display goes off you may release the USER key. The
green display will then come back on and a few seconds later the keyboard and
mouse will be powered on and ready for use.
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4.18 Us ing the AdderLink extender
Refer to the installation guide provided with your AdderLink extender. The
transmitter unit (AdderLink XL) is built into the SmartView XPro so you will only need
the receiver (AdderLink XR unit). You may use an AdderLink XR receiver or an
AdderLink Gold XR receiver.
When using an AdderLink extender we highly recommend that you set the
AdderLink's hotkeys to be different to the SmartView's hotkeys to avoid any
confusion
4.19 What to do if you forget your ADMIN pas s word
If you forget your ADMIN account password you will not be able to access the
SmartView XPro to add or edit users and computer names. If this unfortunate
situation does occur then you can resolve it by performing a complete reset to return
the SmartView to its factory default state. A complete reset erases all the user
names and computer names that you have setup. You can only perform a complete
reset if you have access to both the front and the rear of the SmartView.
To perform a complete reset and return the SmartView to its factory default state:
1) Power on the SmartView normally.
2) Whilst the SmartView is powered on move switch 2 on the rear panel of the
SmartView (labelled UPGRADE) to the ON (down) position.
3) Press the USER and the COMPUTER keys together.
4) The green USER display will show 'r' for a few seconds to confirm that a reset is
taking place.
5) Return switch 2 to the normal OFF position (up).
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4.20 Saving and res toring the menu configuration to and from an
Excel compatible file.
The SmartView XPro will store up to 512 computer names and 16 sets of user
access rights. If you have a cascade of SmartViews then it may take some time to
enter all the computer names and port numbers and decide on the access rights that
you are going to grant to each user profile. Consequently, for peace of mind it is
useful to be able to store these settings. This can be done by connecting a computer
to the SmartView’s RS232 serial port and uploading to configuration settings. You
can only perform this function if you are logged onto the SmartView as the
ADMIN us er. The file that is used to store the configuration settings has the
additional advantage that it can be loaded into an Excel spreadsheet and edited to
make changes to computer names and access rights. This edited information may
then be downloaded back to the SmartView.
To s ave the menu names and configuration s ettings :
1. Logon to the Adder Technology website at www.addertec.com and download the
files XPREAD.EXE and XPWRITE.EXE.
2. Connect the serial port on the rear of the SmartView XPro to a serial COM port
on your computer using the serial cable supplied with the SmartView. If you have
lost this cable then you may use a replacement cable with a 9-way female
connector on one end and a 9-way male connector on the other end and all lines
connected straight through (i.e. pin 1 to pin 1, 2 to 2, 3 to 3 etc.).
3. Run the program XPREAD.EXE on the computer that is connected to the
SmartView’s serial port. Follow the instructions given by the program.
4. Make sure that you are logged onto the SmartView as the ADMIN user. From the
main selection screen press F1 for More Menus . In the Configuration Menu
select Functions . In the Functions menu select Send Data to RS232 port.
5. The SmartView should then send the configuration data to your computer. The
XPREAD program will store the data in a file named XPRODATA.CSV that will
be created in the same directory that you ran the XPREAD program from. Please
ensure that you have sufficient rights to write to this directory.
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To edit the menu names and configuration s ettings :
You may open the XPRODATA.CSV using a spreadsheet program such as
Microsoft Excel. The format of a typical file is shown below. You will see that the
computer names (rows) are tabulated against the user profiles (columns). To grant a
user access to a computer, enter the value 1 in the box that is common to the
computer’s row and the user’s column. To deny access, leave this box blank. To add
extra users, add additional columns (up to 16 users). To add extra computers, add
additional rows (up to 512 computers). The ADMIN user will always be granted
access to all computers regardless of the values entered.
USERS
ADMIN
Alan
Jim
Sue
Test
Test
PASSWORDS
password
letmein
hello
logmein
COMPUTERS
Admin PC
PORT
2103
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Alan's System
Comms Server
Comms PC
Gateway 1
2102
3
4
1
1
8
Gateway 2
5
Test System
Web Browser
15
9
1
1
To res tore the s aved / edited menu and configuration s ettings :
1. Connect the serial port on the rear of the SmartView XPro to a serial COM port
on your computer using the serial cable supplied with the SmartView.
2. Copy the program XPWRITE and XPRODATA.CSV into the same directory on
the PC that is connected to the SmartView’s serial port.
3. Run the program XPWRITE.EXE and follow the instructions given by the
program.
4. Make sure that you are logged onto the SmartView as the ADMIN user. From the
main selection screen press F1 for More Menus . In the Configuration Menu
select Functions . In the Functions menu select Read Data from RS232 port.
5. The SmartView should then receive the configuration data to your computer and
load the new menu names and access rights into the menu.
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4.21 Switching channels by s ending RS232 data
You can switch the SmartView XPro remotely by sending RS232 data to the serial
communications port (located on the rear panel adjacent to the power connectors).
All data should be sent using the following RS232 protocol.
Baud: 19200, bits : 8, s topbits : 1, parity:none
No handshaking is implemented but valid command characters will be echoed back
to the sender.
The top nibble (4 bits) of the command byte defines the user port that is to be
switched (1=port 1, 2=port 2, 3=port 3 and 4=port 4). The bottom nibble defines the
computer port that the user port is to be switched to (e.g. 0=port 1, 1=port 2, E=port
15, F=port 16).
For example:
Hexadecimal code 14 switches user port 1 to computer port 5
Hexadecimal code 38 switches user port 3 to computer port 9
Hexadecimal code 4D switches user port 4 to computer port 14
Special codes are:
Hexadecimal code 71 switches user port 1 to computer port 0 (off)
Hexadecimal code 72 switches user port 2 to computer port 0 (off)
Hexadecimal code 73 switches user port 3 to computer port 0 (off)
Hexadecimal code 74 switches user port 4 to computer port 0 (off)
The 9-pin female RS232 connector at the rear of the SmartView has the following
pinout:
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5. Special features of the SmartView XPro
The following special features of the SmartView XPro are implemented by firmware
versions 1.12 and above. If you have an earlier version of firmware loaded into your
SmartView you will need to download the latest firmware release from the Adder
website (www.adder.com) and upgrade your SmartView before you can make use of
these features (see section 6 for upgrade instructions).
5.1 Synchronis ing SmartView XPros for multiple video head
applications (requires firmware v1.12 or above)
Multiple SmartViews may be connected together so that they operate in a
synchronised manner. Synchronised operation is useful for applications that require
multiple video signals to be switched together. This type of operation is usually
required where each computer is fitted with multiple video cards or video cards with
multiple video heads. Such configurations are typically required in banking and
engineering applications where greater video 'real estate' is required. Whenever the
SmartView's channel is switched it sends an RS232 command out on its serial
interface. The SmartView switches its channel if it receives the same command on
its serial interface. Consequently, by linking the serial interfaces a master unit may
be made to automatically switch a daisy chain of slaved units as shown in the
diagram below.
It should be noted that the synchronisation cable deliberately does not have the
transmit pin of the Slave End connector linked to the receive pin of the Master End
connector. To do so would cause the Slave unit to be able to switch the Master unit.
This would setup an endless cyclical switching sequence that would prevent the
SmartViews from operating correctly.
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Synchronised SmartViews used for a dual head video switching application
The pinout of the RS232 synchronisation cable is as shown below.
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The pinout for a “daisy chain” RS232 cable for more than 2 units is shown below:
5.2 Logging acces s activity (requires firmware v1.12 or above)
By connecting the SmartView’s serial port to a computer, a time stamped log of the
SmartView’s activity can be generated. This is useful for applications where it is
necessary to keep track of which users have accessed which computers. A simple
data logging program may be downloaded from the Adder Technology website
(XPLOG.EXE). This enables the activity log to be saved to a file or printed to a
printer. This logging program uses the Excel-compatible file XPRODATA.CSV (that
may be downloaded from the SmartView – see section 4.2) to cross reference the
port and user information to computer and user names in order to generate an
informative activity log.
To make use of the activity logging features:
1. Download the program XPLOG.EXE from the support section of the Adder
Technology website (www.adder.com).
2. Follow the instructions in section 4.2 to create the Excel compatible file
XPRODATA.CSV that contains a list of user and computer names and port
numbers.
3. Copy the XPRODATA.CSV file into the same directory as the XPLOG.EXE file.
4. Run the XPLOG file using the following command format:
XPLOG {activity_log_des tination} {com_port}
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{activity_log_des tination} is the file name where the log is to be stored or the word
PRINT if the log is to be printed on a printer attached to the computer’s parallel port.
LPT1
{com_port} is the computer’s serial port that is connected to the SmartView.
Options are 1 (for COM1) or 2 (for COM2).
For example:
XPLOG datalog.txt 1
would log activity information received on COM1 to the file datalog.txt.
XPLOG PRINT 2
would print activity information received on COM2 to the printer attached to the
computer’s LPT1 printer port.
These programs will run continuously until the user presses the SPACE BAR.
More information
Users who wish to integrate activity data logging with their own PC programs may
contact Adder for a list of RS232 data logging codes and their associated meaning.
It is possible to use the activity logging and SmartView synchronisation features
together but this requires a specially constructed RS232 cable. Please contact
Adder for further details.
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6. Upgrading the SmartView's firmware
The SmartView XPro uses flash memory technology which enables the firmware
code to be upgraded by the user. New keyboards, mice operating systems and
drivers are being launched all the time. From time to time the SmartView's firmware
will be updated to provide support for these new devices. You can take advantage of
these upgrades free of charge during the warranty period.
Upgrades are performed by connecting a PC's serial port to the SmartView's serial
port and running an upgrade program on the PC. This upgrade program downloads
the new firmware to the SmartView XPro and checks that the data has been
programmed correctly.
You can check the version of the firmware that is currently loaded into your
SmartView using the on-screen menu. To do this activate the on-screen menu using
the keyboard hotkeys (see section 4.10) and then press F1. The version number of
the current firmware will then be displayed at the bottom of the Configuration Menu.
To perform a firmware upgrade on your SmartView XPro you will need a suitable
serial upgrade cable and an IBM PC compatible computer with an RS232 serial port
and an operating system that supports DOS. Suitable upgrade cables with 9-pin
serial connectors are provided with the SmartView XPro. If you have lost your cable
then you will need to buy a cable with a 9-way D-type male connector on one end
and a 9-way D-type female connector on the other end with all 9 lines connected
"straight through" (i.e. pin 1 to pin 1, pin 2 to pin 2, pin 3 to pin 3 etc.). These are
standard serial extension cables.
You will also need to obtain the latest version of the SmartView XPro firmware which
product serial number and model number at hand when requesting an upgrade.
Note: The normal flash upgrade process does not clear the computer names, user
names, security passwords or other configuration settings.
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To perform a flash upgrade on the SmartView XPro:
Step 1 - Prepare your computers
Ensure that you have saved any important work on the connected computers. The
SmartView XPro can be upgraded whilst attached to live systems but remember that
the mouse connections will probably need to be reconstituted after the upgrade is
finished (see sections 4.13 and 2.9). Where possible, mission critical servers should
be switched off or disconnected before performing an upgrade.
Step 2 - Connect your computer to the SmartView XPro
Connect your computer's serial port (COM1 or COM2) to the SmartView XPro's
serial port (see figure 2). You do not need to set the serial baud rate and protocol
because the upgrade program will do this for you automatically (for reference, the
RS232 baud rate used by the upgrade program is 19200 and the protocol is 8 bits, 1
stopbit and no parity).
Step 3 - Select flas h upgrade mode us ing option s witch 2 (labelled UPGRADE)
Move option switch 2 on the back of the SmartView XPro to the ON position (down).
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Step 4 - Power off the SmartView XPro
Remove both power supplies from the XPro.
Step 5 - Power on the SmartView with the UPGRADE s witch ON
Attach the power adapter to the SmartView whilst the UPGRADE switch is ON. The
green USER display should now show a lower case 'u'. This indicates that the
SmartView is ready to be upgraded.
The display should now show:
Step 6 - Run the upgrade program
The latest version of the SmartView XPro firmware is available from the Adder
you as a group and consist of several files as explained below. These files should be
downloaded to the same directory on your computer.
1) A universal upgrade program
SVXPRO.EXE
2) Binary code files for each of the processors within the SmartView (up to 3)
e.g.
4X16A129.HEX
4X16B129.HEX
4X16C129.HEX
These files use the following naming scheme. The first three characters are the
model type (e.g. 4X16 is a SmartView 4XPro with 16 computer ports). The forth
character is the processor designation. The last three characters represent the
firmware release version (e.g. 129 equals version 1.29).
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3) A data file that tells the upgrade program (SVXPRO.EXE) which binary code files
(HEX files) to download to the SmartView XPro and where to put each file.
Theoretically this DAT file can be modified so that only certain processors are
upgraded but do not do this unless specifically instructed by Adder technical
support.
e.g.
4X16V129.DAT
Like the hex files, the first three digits represent the model number (e.g. 2X8
represents a SmartView 2XPro with 8 computer ports). The next four digits
represent the version number (e.g. V129 equals firmware version 1.29).
To upgrade the SmartView, check that the DAT file designation matches the model
that you have. In other words, if you have a SmartView 2XPro with 8 computer ports
and you want to upgrade to version 1.30 then the DAT file that you need would be
named 2X8V130.DAT. Also check that all the required files are loaded into the same
directory on your computer. From that directory run the upgrade file using the
following command line.
SVXPRO {Dat_file_name}.DAT
Where {Dat_file_name} is the name of the required DAT file
For example, if the name of the required DAT file is 4X16V129.DAT then use the
following command line:
SVXPRO 4X16V129.DAT
IMPORTANT NOTE
The upgrade programs are DOS bas ed to enable compatibility with the wides t
range of operating s ys tems . They run efficiently on DOS, Windows 3.X,
Workgroups , 95, 98, ME and Windows NT. The upgrades will take
approximately 10 minutes but vary s lightly according to the SmartView model
and the s peed of the PC. Upgrades run from PCs us ing Windows 2000 will
take very s ubs tantially longer due to the way that this operating s ys tem
handles the DOS programs . The upgrade will be reliable but may take around
3 hours to complete!
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Follow the instructions given on the screen to perform the upgrade. When the
upgrade is complete the program will confirm that the upgrade has been successful
and then quit.
Step 7 - Switch the UPGRADE key to the OFF pos ition and cycle the power
Switch the UPGRADE switch on the rear of the SmartView to the OFF position and
disconnect the power. When the power is re-applied the SmartView will operate
using the new firmware.
Some us eful is s ues to bear in mind when performing flas h upgrades
The upgrade program rewrites the SmartView's firmware code. If the upgrade
process is interrupted then the SmartView will have invalid code and will not be able
to operate. It is therefore good practice to ensure that the upgrade process is always
fully completed. A partial or failed upgrade may be rectified by performing another
upgrade. If the upgrade process is interrupted accidentally then you should
immediately repeat the upgrade process without moving switch 2 from the upgrade
(ON) position. Switch 2 forces the SmartView into flash upgrade mode and prevents
the upgraded code from being run. Running faulty or partially upgraded code may
have unpredictable results and may damage your SmartView or computing
equipment. For obvious reasons, the code that the SmartView uses to perform
upgrades is not itself upgradeable - a common problem on some flash upgradeable
products that could effectively be destroyed by a partial upgrade!
WARNING - Running faulty or partially upgraded code may have unpredictable
res ults and may damage your SmartView or computing equipment.
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Appendix A. Cable and connector
s pecifications
IMPORTANT NOTE
The maximum cable lengths s upported vary widely between devices and
cables . It may be pos s ible to us e cables that are longer than thos e s pecified
below with certain PCs and peripherals but this cannot be guaranteed. If you
experience problems try us ing s horter cables .
A1. Keyboard, monitor and mous e to SmartView XPro
Cable s pecification:
All of the shared devices plug directly into the relevant ports at the rear of the
SmartView. If you use an AT style keyboard you will need an AT (5 pin DIN female)
to PS/2 (6 pin mini-DIN male) converter. Keyboard, monitor and mouse extension
cables can be used to increase the distance from SmartView up to 10m. Most
keyboards and mice will also operate at distances of 20 metres.
A2. AdderLink to SmartView XPro
Cable s pecification:
The AdderLink uses standard 4-pair unshielded twisted pair cable of the same type
that is commonly used for Ethernet and other networks. Unshielded and shielded
types may be used at distances up to 200 metres.
IMPORTANT WARNING
Do not connect the SmartView's extender ports to an Ethernet hub or other
digital network device. The s ignals carried on the twis ted pair cable between
the SmartView and the AdderLink are ANALOGUE. Plugging the SmartView or
AdderLink into a digital network device s uch as a hub may damage you
devices
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A3. SmartView XPro to PCs 1 to 16
Cable s pecifications :
Video - 15 pin high density male D connector to 15 pin high density male D
connector wired as a standard VGA PC to monitor cable. There are two types
commonly available. The best type cables which will give excellent quality are
constructed with coaxial cable cores. Cheaper ‘data’ cables are often used, but can
degrade video quality if used over longer distances. Avoid using 'data' cables longer
than 2 metres unless the video quality is not important. Good quality coaxial video
cables may be run at distances up to 30 metres with acceptable video quality. In a
cascaded application it is advisable to keep the total cable run from computer to
KVM no more than 30 metres.
Keyboard and PS/2 mice - 6 pin mini-DIN male connector to 6 pin mini-DIN male
connector with all lines connected straight through (1-1,2-2 etc.). If the PC has a 5-
pin DIN AT style keyboard connector you will need a PS/2 to AT keyboard adapter
6-pin mini-DIN female to 5-pin DIN male (readily available). Cables should be no
longer than 30 metres.
RS232 s erial mice - these require a special converter (Adder part code VSA1) to
connect the RS232 lines present on the SmartView mouse ports to the RS232 port
on a PC.
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Cables should be no longer than 30 metres.
NOTE - There are several common wiring specifications for 6-pin mini-DIN to 9-pin
serial adapters. If you have an adapter that has been supplied with a mouse it may
have a completely different internal wiring to that shown above and may not be
compatible with the SmartView
Recommended cables :
3-in-1 keyboard, video and mous e combination cable - For convenience,
neatness and high video quality we recommend the Adder brand 3-in-1 combination
cables. These cables are constructed with tri-coax video links to ensure that high
video quality is maintained. They also support DDC signalling and are colour coded
in PC99 specification colours for your convenience. These match the colours used
on the back of your SmartView XPro and most modern PCs. These cables are
available in various different lengths to suit your requirements. They may be
purchased with or without the adapters for AT keyboards and RS232 serial mice.
Please quote the following part codes when ordering from your supplier.
Part Code
Des cription
VKVM-1M
3-in-1 Adder cable, 1 metre long
VKVM-1M-AT
VKVM-2M
3-in-1 Adder cable, 1 metre long with AT and serial adapters
3-in-1 Adder cable, 2 metres long
VKVM-2M-AT
VKVM-5M
3-in-1 Adder cable, 2 metres long with AT and serial adapters
3-in-1 Adder cable, 5 metres long
VKVM-5M-AT
VKVM-10M
VKVM-10M-AT
3-in-1 Adder cable, 5 metres long with AT and serial adapters
3-in-1 Adder cable, 10 metres long
3-in-1 Adder cable, 10 metres long with AT and serial adapters
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Appendix B. Problem Solving
Problem:
Poor video quality with smearing fuzziness or ripple.
Action:
Use screened coaxial video cables to connect your devices to the SmartView.
For more help with problems visit the Adder Technology website at
www.addertec.com.
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Notes
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Notes
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