TravelMate 340
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to http://csd.acer.com.tw
PART NO.: 49.40F02.001
DOC. NO.: SG322-9910A
PRINTED IN TAIWAN
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Conventions
The following conventions are used in this manual:
Screen messages
Denotes actual messages that appear
on screen.
NOTE
Gives bits and pieces of additional
information related to the current
topic.
WARNING
CAUTION
Alerts you to any damage that might
result from doing or not doing specific
actions.
Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT
Reminds you to do specific actions
relevant to the accomplishment of
procedures.
III
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Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
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Chapter 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Hardware Configuration and Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Chapter 2
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Basic System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Startup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Load Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Executing Flash Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
System Utility Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Panel ID Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Thermal and Fan Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Main Board Data Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Chapter 3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the RTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Removing the Lower Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Touchpad Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
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Chapter 4
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Index of AFlash BIOS Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Chapter 5
Jumper and Connector Information
65
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Chapter 6
Appendix A
Appendix B
Windows 95 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Windows 98 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Windows 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Windows NT 4.0 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Appendix C
Index
Online Support Information
85
87
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Chapter 1
System Specifications
Features
This computer was designed with the user in mind. Here are just a few of its many features:
Performance
Intel PentiumĀ® III 450/500 processor with integrated L2 cache memory
64-bit main memory
Large and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal Display (LCD)
64-bit graphics acceleration with 2.5MB graphics memory and Accelerated Graphics Port (AGP)
High-capacity, Enhanced-IDE removable hard disk
External EasyLinkā¢ Combo Drive (floppy drive + CD-ROM or DVD-ROM drive ācomboā)
Lithium-Ion battery pack
Power management system with ACPI (Advanced Configuration and Power Interface) or APM
(Advanced Power Management) support
Multimedia
16-bit high-fidelity PCI stereo audio with 3D sound and wavetable synthesizer
Built-in speaker
EasyLinkā¢ Combo Drive (CD-ROM or DVD-ROM)
Dual view capability
DVD playback capability (with DVD-equipped EasyLinkā¢ DVD Combo Drive option)
USB video capture kit
Connectivity
High-speed fax/data PCI modem
Built-in network feature for Ethernet 10/1000 LAN --- optional
Fast infrared (FIR) wireless communication
Universal Serial Bus (USB) port
Human-centric Design and Ergonomics
Ultra-slim, sleek, smooth and stylish design
Full-sized keyboard
Wide and curved palm rest
Ergonomically-centered touchpad pointing device with scroll function
Stylish cover accessory
Expansion
CardBus PC Card (formerly PCMCIA) slot (one type II/I) with Zoomed Video (ZV) support
Upgradeable memory and hard disk
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Display
The large graphics display offers excellent viewing, display quality and desktop performance graphics. The
computer supports a Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at
800x600 Super Video Graphics Array (SVGA) resolution.
Video Performance
PCI local bus video with 64-bit graphics acceleration and 2.5MB high-speed Synchronous Graphics Random
Access Memory (SGRAM) boost video performance. The video also includes 3D capabilities such as Goraud
shading, and Z-buffering, as well as DVD playback support.
Simultaneous Display
The computerās large display and multimedia capabilities are great for giving presentations. If you prefer, you
can also connect an external monitor when giving presentations. This computer supports simultaneous LCD
and CRT display. Simultaneous display allows you to control the presentation from your computer and at the
same time face your audience. You can also connect other output display devices such as LCD projection
panels for large-audience presentations.
Power Management
The power management system incorporates an "automatic LCD dim" feature that automatically decides the
best settings for your display and at the same time conserves power. See āā on page 24 for more information
on power management features.
Dualview
The computerās video chip takes advantage of Windows 98 multi-display capability, allowing you to extend
your desktop to an external display device, such as an external monitor or projector. With this feature enabled,
you can move program windows to and from the computer LCD and external display device.
Opening and Closing the Display
To open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a comfortable
viewing position. The computer employs a microswitch that turns off the display (and enters Standby mode) to
conserve power when you close the display cover, and turns it back on when you open the display cover.
NOTE:
If an external monitor is connected, the computer turns off the display (but does not enter standby
mode) when you close the display cover.
To close the display cover, fold it down gently until the display cover latch clicks into place.
WARNING:
To avoid damaging the display, do not slam it when you close it. Also, do not place any object on
top of the computer when the display is closed.
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System Block Diagram
DCBATOUT
CORE -1.6 V
DC-DC
Pentium III
PC COMPATIBILITY SIGNALS
3.3 V
LEVEL SHIFT
OUTPUT 1.6V
CPU
CPU_ VCCT +1.5V
CRT
COPPERMINE
450/500 MHz
MAX1617
LOW POWER GTL+
INTERFACE
THERMAL SENSOR
LCD
AGP 2X
VGA
AGP 2X
LVTTL
SDRAM
M1621
INVERTER
DUAL SOCKETS
USB PORT
ZV
ZV AUDIO
PCI BUS
SINGLE
CARD SLOT
PRIMARY IDE
CD-IN
HDD
LINE-IN AUDIO
LAN MODEM
SOCKET
CARD BUS
M1533
MIC IN
-
POWER
ESS-SOLO1E
ZV-AUDIO
POWER
SWITCH
COMMAND
INTERNAL
POWER
RJ45/ RJ11
GPI/ GPO/ GPIO
EXTERNAL SMI
SPEAKERS
AMPLIFIER
EXTERNAL
HEADPHONE
ISA BUS
DEBUG
PORT
KBC
CD-ROM
EXTERNAL FDD
RTC
BIOS
SUPER I/O
INT. K/B
EXT. K/B
TOUCH PAD
PS2
INT. K/B
PRINTER
FAN
CONTROL
BAY MODULE
SERIAL
PORT COM1
MAX3243
FAN
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Board Layout
14 13 12
10 9
8
7
6
11
4
15
5
26
3
2
1
16
17
28
29
27
18
21
22
23
24
25
19
20
1
Microphone-in Port
Line-in port
16
LCD Connector
DIMM Socket 1
2
17
18
19
20
21
22
23
24
25
26
27
28
29
3
Line-out port
External FDD, CD/DVD-ROM Module Connector
CPU
4
Power Switch
5
LCD Cover Switch Connector
AC Adapter Connector
USB Port
North Bridge ALI M1621
HDD Board Connector
Touchpad Connector
6
7
8
LAN/Modem Connector
FIR Port
Internal Keyboard Connector
PCMCIA Socket
9
10
11
12
13
14
15
PS/2 Port
Jumper Setting
Parallel Port
LED/Inverter Board Connector
VGA Controller Cyber 9525 DVD
Mini PCI Card Connector
RTC Battery
Serial Port
Speaker
Video Port
FAN Connector
4
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Panel
Ports allow you to connect peripheral devices to your computer as you would with a desktop PC.
Left Panel
#
Port
Connects to...
EasyLinkā¢ Combo Drive.
1
EasyLinkā¢ Combo Drive connector
Rear Panel
#
Icon
Port
Connects to...
1
Power jack
AC adapter and power outlet
2
USB jack
Universal Serial Bus device (e.g., USB mouse, USB
camera)
6
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#
Icon
Port
Modem jack
Connects to...
3
4
Phone line
Network jack
Ethernet 10/100-based network
5
6
Infrared port
PS/2 port
Infrared device (e.g., infrared printer, IR-aware
computers)
PS/2-compatible device (e.g., PS/2 keyboard/mouse/
keypad)
7
Parallel port
Parallel device (e.g., parallel printer)
Serial device (e.g., serial mouse)
8
9
Serial port
External display port
Display device (e.g., external monitor, LCD projector)
up to 1280x1024 resolution at 64K-colors
Universal Serial Bus
The Universal Serial Bus (USB) port is a high-speed serial bus which allows you to connect and daisy-chain
USB peripherals without taking up precious system resources.
Fax/data modem
Some models have a built-in V.90 56Kbps PCI fax/data modem.
WARNING:
This modem port is not compatible with digital phone lines. Plugging this modem into a digital
phone line will damage the modem.
To use the fax/data modem port, connect a phone cable from the modem port to a telephone jack.
Start your communications software program. See your communications manual for instructions.
Built-in network feature (optional)
Available on selected models, the built-in network feature allows you to connect your computer to an Ethernet-
based (10BaseT and 100BaseT) network.
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To use the network feature, connect an Ethernet cable from the network jack on the rear of the computer to a
network jack or hub on your network. Then configure network settings for your computer.
NOTE: Contact your network or system administrator for information on how to configure your computer to
work in your network environment.
Fast infrared
The computerās fast infrared (FIR) port allows you to do wireless data transfer with other IR-aware computers
and peripherals such as infrared printers. The infrared port can transfer data at speeds of up to four megabits
per second (Mbps) at a distance of up to one meter.
To use FIR, position two IR-aware devices such that their IR ports are no more than one meter apart and offset
no more than 15 degrees.
When the two computers are in position, simply begin the data transfer as you normally would. See your file
transfer software for details.
Right Panel
#
Icon
Port
Connects to...
1
2
PC Card slot
One 16-bit PC Card or 32-bit CardBus PC Card
(Zoomed Video supported)
Microphone-in jack
Mono condenser microphone
8
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#
Icon
Port
Line-in jack
Connects to...
3
4
Audio line-in device (e.g., audio CD player, stereo
walkman)
Line-out jack
Audio line-out device (e.g., speakers, headphones)
PC Card slot
There is a type II/I CardBus PC Card slot found on the right panel of the computer. This slot accepts a credit-
card-sized card that enhances the usability and expandability of the computer.
PC Cards (formerly PCMCIA) are add-on cards for portable computers, giving you expansion possibilities long
afforded by desktop PCs. Popular type II cards include flash memory, SRAM, fax/data modem, LAN and SCSI
cards. CardBus improves on the 16-bit PC card technology by expanding the bandwidth to 32 bits.
ZV (Zoomed Video) support allows your computer to support hardware MPEG in the form of a ZV PC card.
NOTE:
Refer to your cardās manual for details on how to install and use the card and its functions.
Inserting a PC Card
NOTE:
A slot protector card is installed in the PC Card slot. Remove it before you insert your PC Card.
Insert the card into the desired slot and make the proper connections (e.g., network cable), if necessary. See
your card manual for details.
Ejecting a PC Card
Before ejecting a PC Card:
1.
2.
Exit the application using the card.
Left-click on the PC Card icon on the taskbar and stop the card operation.
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3. Press the slot eject button (1) to pop out the eject button (2); then press it again to eject the card (3).
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Indicators
The computer has six easy-to-read status icons on the right of the display screen.
The Power and Standby status icons are visible even when you close the display cover so you can see the
status of the computer while the cover is closed.
#
Icon
Function
Description
1
2
Power
Sleep
Lights when the computer is on.
Lights when the computer enters Sleep mode.
3
4
Media Activity
Battery Charge
Lights when the floppy drive, hard disk or
EasyLinkā¢ Combo Drive is active.
Lights when the battery is being charged.
5
6
Caps Lock
Num Lock
Lights when Caps Lock is activated.
Lights when Num Lock is activated.
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Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and
twelve function keys.
Hot Keys
The computer employs hot keys or key combinations to access most of the computerās controls like screen
contrast and brightness, volume output and the BIOS Utility.
Fn
To activate hot keys, press and hold the
key before pressing the other key in the hot key combination.
Hot Key
Icon
Function
Description
Displays help on hot keys.
Fn-F1
Fn-F2
Hot Key Help
Setup
Accesses the computerās configuration utility.
Fn-F3
Power Management
Scheme Toggle
Switches the power management scheme used by the
computer (function available if supported by operating
system).
Fn-F4
Fn-F5
Sleep (ACPI) or
Standby (APM)
Puts the computer in Sleep mode or Standby mode.
Display Toggle
Switches display output between the display screen,
external monitor (if connected) and both the display
screen and external monitor.
Fn-F6
Fn-F7
Screen Blank
Turns the display screen backlight off to save power.
Press any key to return.
Touchpad Toggle
Turns the internal touchpad on and off.
Turns the speakers on and off.
Fn-F8
Speaker Toggle
Brightness Down
Decreases the screen brightness.
Fn-
ā
Brightness Up
Volume Up
Increases the screen brightness.
Increases the volume.
Fn
-ā
Fn-
ā
12
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Hot Key
Icon
Function
Volume Down
Description
Decreases the volume.
Fn-
ā
Alt Gr-Euro
Euro
Types the euro symbol.
The euro symbol
If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with
a European layout, you can type the Euro symbol on your keyboard.
NOTE: For US keyboard users:
The keyboard layout is set when you first set up Windows. For the Euro
symbol to work, the keyboard layout has to be set to United States-International.
To verify the keyboard type:
1.
Start Settings Control Panel
Click on
,
,
.
2.
Keyboard
Double-click on
.
3.
Language
tab.
Click on the
Verify that the keyboard layout used for "English (United States)" is set to United States-International.
4.
Properties
; then select
United States-International
OK
and click on .
If not, select and click on
5.
OK
.
Click on
To type the Euro symbol:
1.
2.
3.
Locate the Euro symbol on your keyboard.
Open a text editor or word processor.
Alt Gr
Hold
and press the Euro symbol.
NOTE:
typography/faq/faq12.htm for more information.
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Hardware Configuration and Specification
System Board Major Chips
Item
Controller
System core logic
Super I/O controller
Audio controller
Hard disk drive controller
Keyboard controller
RTC
ALI M1621/M1533
NS PC97338VJG
KB 9525
M5229
M38867
BQ3285LD
Processor
Item
CPU type
Specification
Intel Pentium III 450/500 MHz processor with 256KB L2 on-die Cache
CPU package
BGA package
1.60V
CPU core voltage
CPU I/O voltage
1.50V
BIOS
Item
BIOS vendor
Specification
Acer
BIOS Version
V 3.0
BIOS ROM type
BIOS ROM size
BIOS package
Flash ROM
256KB
32-pin PLCC
Supported protocols
ACPI 1.0a, APM 1.2, PC Card 95, SM BIOS 2.1, EPP/IEEE 1284, ECP/
IEEE 1284 1.7 & 1.9, IrDA, PCI 2.1, PnP 1.0a, PS/2 keyboard and mouse,
USB, VESA VGA BIOS, DDC-2B, CD-ROM bootable, Windows keyboard
Microsoft Simple Boot Flag
BIOS password control
Set by switch, see SW3 (switch 6) settings
Second Level Cache
Item
Cache controller
Specification
Build in ALI 1621
Cache size
256 KB
1st level cache control
2st level cache control
Cache scheme control
Always enabled
Always enabled
Fixed in write-back
System Memory
Item
Specification
ALI M1621
Memory controller
Onboard memory size
DIMM socket number
0MB
2 sockets (2 banks)
32/64/128 MB
Supports memory size per socket
Supports maximum memory size
Supports DIMM type
256MB (128MB x 2)
Synchronous DRAM
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System Memory
Item
Specification
Supports DIMM Speed
100MHz
3.3V
Supports DIMM voltage
Supports DIMM package
Memory module combinations
144-pin DIMM
You can install memory modules in any combinations as long as they
match the above specifications.
Memory Combinations
Slot 1
Slot 2
Total Memory
32MB
0
0
32MB
32MB
0
32MB
64MB
0
64MB
64MB
32MB
32MB
64MB
0
64MB
32MB
64MB
32MB
128MB
0
64MB
96MB
96MB
128MB
128MB
128MB
160MB
160MB
192MB
192MB
256MB
128MB
64MB
32MB
128MB
64MB
128MB
128MB
64MB
128MB
32MB
128MB
64MB
128MB
Above table lists some system memory configurations. You may combine DIMMs with various capacities to
form other combinations.
NOTE: The shipping specification for DIMM combination is 64MB in slot 1.
LAN/Modem Combo Interface
Item
Specification
Chipset
Ambit T60.082.C.00
Fax modem data baud rate (bps)
Data modem data baud rate (bps)
Supports modem protocol
14.4K
56K
V.90 data modem 56K, V.90 fax modem 14.4K and digital line
protection operation
Supports LAN protocol
10/100 Mbps
RJ11/RJ45
Rear side
Modem/LAN connector type
Modem/LAN connector location
Modem Interface
Item
Specification
Chipset
Ambit J07.M039.00
Fax modem data baud rate (bps)
Data modem data baud rate (bps)
14.4K
56K
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Modem Interface
Item
Specification
Supports modem protocol
V.90 data modem 56K, V.90 fax modem 14.4K and digital line
protection operation
Modem connector type
RJ11
Modem connector location
Rear side
Hard Disk Drive Interface
Item
Specification
Vendor & Model Name
Drive Format
IBM DARA-206000
IBM DARA-209000
Capacity (MB)
Bytes per sector
Logical heads
6000
512
15
9000
512
16
Logical sectors
Drive Format
63
63
Logical cylinders
12416
2
16383
3
Physical read/write
heads
Disks
1
2
Spindle speed (RPM)
4200
4200
Performance Specifications
Buffer size
Interface
418
IDE(ATA-4)
418
IDE(ATA-4)
10.69~20.2
Data transfer rate (disk- 10.69~20.2
buffer, Mbytes/s)
Data transfer, rate
16.6 (PIO mode 4)
(host~buffer, Mbytes/s)
66.6 (Ultra DMA mode 4)
DC Power Requirements
Voltage tolerance
5+-5%
5+-5%
CD-ROM/Floppy Diskette Combo Drive Interface
Item
Specification
Vendor & model name
CD-ROM
TEAC CF240500
Performance Specification
Transfer rate (KB/sec)
Access time (typ.)
Rotation speed
1,545KB/sec ~ 3,600KB/sec. (FULL - CAV)
130 ms
5136 rpm (typ.)
128 KB
Buffer memory
Interface
ATAPI
Applicable disc format
CD-DA, CD-ROM (Mode-1, Mode-2), CD-ROM XA MODE-2 (FORM-1, FORM-2),
Multi-Session Photo CD, CD-I, Video CD, Enhanced CD & CD PLUS Compatible,
CD-R/W
Loading mechanism
Power Requirement
Input Voltage
Drawer with soft eject and emergency eject hole
5 V
Diskette Drive
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CD-ROM/Floppy Diskette Combo Drive Interface
Item
Specification
Floppy Disk Specifications
Media recognition
Sectors / track
2DD (720KB)
2HD (1.2MB, 3-mode)
2HD (1.44MB)
9
15
18
Tracks
80
80
80
Data transfer rate (Kbit/s)
Rotational speed (RPM)
Read/write heads
Encoding method
Power Requirement
Input Voltage (V)
250
300
2
500
360
500
300
MFM
+5V +-10%
DVD-ROM/Floppy Diskette Combo Drive Interface
Item
Specification
Vendor & model name
DVD-ROM
TEAC DF220500
Performance Specification
Transfer rate (KB/sec)
With CD Diskette
With DVD Diskette
1,290KB/sec ~ 3,000KB/sec.
(FULL - CAV)
2,769 KB/sec. (FULL - CAV)
Access time (typ.)
Rotation speed
Buffer memory
Interface
130 ms
170 ms
4280 rpm (typ.)
512 KB
1148~2776 rpm (typ.)
512 KB
ATAPI
Applicable disc format
DVD-ROM, DVD-Video, CD-DA, CD-ROM (Mode-1, Mode-2), CD-ROM XA MODE-
2 (FORM-1, FORM-2), Multi-Session Photo CD, CD-I, Video CD, Enhanced CD &
CD PLUS Compatible, CD-R/W
Loading mechanism
Power Requirement
Input Voltage
Drawer with soft eject and emergency eject hole
5 V
Diskette Drive
Floppy Disk Specifications
Media recognition
Sectors / track
2DD (720KB)
2HD (1.2MB, 3-mode)
2HD (1.44MB)
9
15
18
Tracks
80
80
80
Data transfer rate (Kbit/s)
Rotational speed (RPM)
Read/write heads
Encoding method
Power Requirement
Input Voltage (V)
250
300
2
500
360
500
300
MFM
+5V +-10%
Audio Interface
Item
Audio Controller
Specification
ESS ES1946 Solo-1E
Audio onboard or optional
Mono or Stereo
Built-in
Stereo
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Audio Interface
Item
Specification
Resolution
16-bit
Compatibility
SB-Pro, Windows Sound System (WSS), MPU-401, OPL3, OPL3-SA3
Microsoft PC97/PC98/PC99, WHQL audio requirement
Mixed sound source
Voice channel
Voice, Synthesizer, Line-in, Microphone, CD
8/16-bit, mono/stereo
44.1 KHz
Sampling rate
Internal microphone
Internal speaker / Quantity
Supports PnP DMA channel
No
Yes / 1 piece
DMA channel 0
DMA channel 1
Supports PnP IRQ
IRQ3, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11
Video Interface
Item
Chip vendor
Specification
Trident
Chip name
Cyber 9525 DVD
Chip voltage
3.3 Volts
Supports ZV (Zoomed Video) port
Graph interface
Yes
AGP 1X or 2X (Accelerated Graphics Port) bus
1024x768 (16 bit colors)
1600x1280 (256 colors)
Maximum resolution (LCD)
Maximum resolution (CRT)
Video Memory
Item
Fixed or upgradeable
Video memory size
Specification
Fixed, built-in video controller
2.5MB
Video Resolutions Mode
Resolution
Refresh Rate
CRT Only
LCD/CRT Simultaneous
640x480x256
640x480x64K
640x480x16M
800x600x256
800X600X64K
1024x768x256
85
60
60
60
60
60
60
85
85
85
85
60, 75
Parallel Port
Item
Parallel port controller
Number of parallel port
Location
Specification
NS PC97338VJG
1
Rear side
Connector type
25-pin D-type connector, in female type
Enable/Disable by BIOS Setup
Parallel port function control
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Parallel Port
Item
Specification
Supports ECP/EPP
Yes (set by BIOS setup)
DMA channel 1 and 3
Optional ECP DMA channel
(in BIOS Setup)
Optional parallel port I/O address
(in BIOS Setup)
3BCh, 378h, 278h
IRQ5, IRQ7
Optional parallel port IRQ
(in BIOS Setup)
Serial Port
Item
Serial port controller
Specification
NS PC97338VJG
Number of serial port
1
Supports 16550 UART
Connector type
Yes
9-pin D-type connector, in male type
Rear side
Location
Serial port function control
Optional serial port (in BIOS Setup)
Optional serial port IRQ (in BIOS Setup)
Enable/Disable by BIOS Setup
3F8h, 3E8h, 2E8h
IRQ4, IRQ11
USB Port
Item
Specification
OHCI
USB 1.0
Number of USB port
Location
1
Rear side
Serial port function control
Enable/Disable by BIOS Setup
IrDA Port
Item
Specification
IrDA FIR port controller
NS PC97338VJG
1
Number of IrDA FIR port
Location
Rear side
IrDA FIR port function control
Optional IrDA FIR port (in BIOS Setup)
Optional IrDA FIR port IRQ (in BIOS Setup)
Optional IrDA FIR port DRQ (in BIOS Setup)
Enable/disable by BIOS Setup
2F8h, 3F8h, 3E8h, 2E8h
IRQ3, IRQ4, IRQ10, IRQ11
DRQ3, DRQ1, DRQ0
PCMCIA Port
Item
Specification
PCMCIA controller
O2 OZ6812
Type-II/I
Supports card type
Number of slots
One type-II/I
Right side
Yes
Access location
Supports ZV (Zoomed Video) port
Supports 32 bit CardBus
Yes (IRQ9)
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Keyboard
Item
Specification
Keyboard controller
Mitsubishi M38867
JME K9811
85/89-key
Yes
Keyboard vendor & model name
Total number of keypads
Windows 95 keys
Internal & external keyboard work simultaneously
Yes
Battery
Item
Vendor & model name
Battery Type
Specification
Panasonic CGP-E/618AE
Li-ion
Pack capacity
2800 mAH
3.6V/cell
6
Cell voltage
Number of battery cell
Package configuration
Package voltage
3 cells in series, 2 series in parallel
10.8 V
DC-AC LCD Inverter
Item
Specification
Vendor & model
name
Ambit T62.123.C.01
Sumida IV12149
Input voltage (V)
7.3 (min.)
-
21 (max.)
Input current (mA)
-
-
-
900 (max.)
-
Output voltage
(Vrms, no load)
565 (typ.)
Output voltage
frequency (kHz)
40 (min.)
-
65 (max.)
Output Current/
Lamp
Iout(Min)
Iout(Max)
0.7mA
5.4mA
1.0mA
6.0mA
1.3mA
6.6mA
Vadj=0V
Vadj=3.2V
NOTE: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user,
and is also responsible for the control of LCD brightness. Avoid touching the DC-AC inverter area while
the system unit is turned on.
NOTE: There is an EEPROM in the inverter, which stores its supported LCD type and ID code. If you replace
a new inverter or replace the LCD with a different brand, use Inverter ID utility to update the ID
information.
LCD
Item
Vendor & model name
Specification
Torisan
TM121SV-02L04
Mechanical Specifications
LCD display area (diagonal, inch)
Display technology
12.1
TFT
Resolution
SVGA (800x600)
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LCD
Item
Specification
Supports colors
262,144 colors
Optical Specification
Brightness control
keyboard hotkey
keyboard hotkey
Contrast control
Electrical Specification
Supply voltage for LCD display (V)
Supply voltage for LCD backlight (Vrms)
3.3 (typ.)
630(typ.)
AC Adapter
Item
Specification
Vendor & model name
Input Requirements
Delta ADT-60XB D 3P
Maximum input current (A,
@90Vac, full load)
1.5 A
0.9 A @ 180Vac
@
90Vac
Nominal frequency (Hz)
Frequency variation range (Hz)
Nominal voltages (Vrms)
Inrush current
47 - 63
47 - 63
90 - 270
The maximum inrush current will be less than 50A and 100A when the adapter
is connected to 115Vac(60Hz) and 230Vac(50Hz) respectively.
Efficiency
It should provide an efficiency of 83% minimum, when measured at maximum
load under 115V(60Hz).
Output Ratings (CV mode)
DC output voltage
+19.0V~20.0V
Noise + Ripple
300mvp-pmax (20MHz bandwidth)
Load
0 A (min.)
2.4 A (max.)
Output Ratings (CC mode)
DC output voltage
+12V ~ +19V
2.75 Ā± 0.2 A
Constant output
Dynamic Output Characteristics
Turn-on delay time
2 sec. (@115Vac)
Hold up time
4 ms min. (@115 Vac input, full load)
24 V
Over Voltage Protection (OVP)
Short circuit protection
Electrostatic discharge (ESD)
Output can be shorted without damage
15kV (at air discharge)
8kV (at contact discharge)
Dielectric Withstand Voltage
Primary to secondary
Leakage current
1500 Vac (or 2121 Vdc), 10 mA for 1 second
0.25 mA max. (@ 254 Vac, 60Hz)
Regulatory Requirements
Internal filter meets:
1. FCC class B requirements. (USA)
2. VDE 243/1991 class B requirements. (German)
3. CISPR 22 Class B requirements. (Scandinavia)
4. VCCI class II requirements. (Japan)
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Power Management
Power Saving Mode
Phenomenon
The buzzer beeps
Standby Mode
Waiting time specified by the System
Standby value or the operating system
elapses without any system activity.
The Sleep indicator lights up
Or
When the computer is about to enter
Hibernation mode (e.g., during a battery-low
condition), but the Hibernation file is invalid
or not present.
All power shuts off
Hibernation Mode
When customized functions for power
management are set to
and the
Hibernation
corresponding action is taken.
The display shuts off
Display Standby Mode
Keyboard, built-in touchpad, and an external
PS/2 pointing device are idle for a specified
period.
Hard disk drive is in standby mode.
(spindle turned-off)
Hard Disk Standby Mode
Hard disk is idle within a specified period of
time.
Environmental Requirements
Item
Specification
Temperature
Operating
+5 ~ +35 Degree C
-20 ~ + 60 Degree C
Non-Operating
Humidity
Operating
20% ~ 80% RH, Non-condensing
20% ~ 90% RH, Non-condensing
Non-Operating
Vibration
Operating (Unpacked)
5 ~ 25.6 Hz,
0.38 mm (peak to peak)
25.6 ~ 250Hz, 0.5G
Non-Operating
Unpacked
5 ~ 27.1 Hz,
27.1 ~ 50 Hz,
50 ~ 500 Hz,
5 ~ 62.6 Hz,
0.6G
0.4 mm (peak to peak)
2.0G
Packed
0.51 mm (peak to peak)
62.6 ~ 500 Hz, 4 G
Mechanical Specification
Item
Dimensions
Weight
Specification
289 mm (W) x 219 mm (D) x 23.5 mm (H)
41 lb (including battery)
I/O Ports
1 P/S2 Port, 1 Parallel Port, 1 Serial Port, 1 USB, 1 Modem Port, 1 LAN Port, 1
PCMCIA Slot, 1 VGA Port, 1 Microphone Port, 1 Line-in Port, 1 Line-out Port, 1
EasyLink TM Port, 1 DC-IN Port for AC adapter
Drive Bays
None
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Mechanical Specification
Item
Specification
Material
Housing: MG-AL
Panel : Plastic
Indications
Switch
Power LED, Sleep LED, Media Activity, Battery Charge, Caps Lock
Power
Memory Address Map
Memory Address
00000000-0009FFFF
000A0000-000BFFFF
000C0000-000C9FFF
000CA000-000CBFFF
000E0000-000FFFFF
00100000-top limited
Size
Function
Base memory
640 KB
128 KB
40 KB
8 KB
Video memory
Video BIOS
I/O ROM
128 KB
--
System BIOS
Extended (DIMM) memory
04301000-04301FFF
04302000-04302FFF
4 KB
4 KB
PCMCIA controller (slot 1)
PCMCIA controller (slot 2)
0430000-04300FFFF
FFFF0000-FFFFFFFF
64 KB
64 KB
USB controller
System board extension for PnP
BIOS
I/O Address Map
I/O Address
000-00F
020-021
040-043
060, 064
061
Function
DMA controller-1
Interrupt controller-1
Timer 1
Keyboard controller 8742 chip select
System speaker out
040B
DMA controller-1
061
System speaker
070-071
080-08F
0A0-0A1
0C0-0DF
0F0-0FF
Real-time clock and NMI mask
DMA page register
Interrupt controller-2
DMA controller-2
Numeric data processor
Power management controller
120-13F
180-18F
170-177
1F0-1F7
220-22F
240-24F
278-27F
2E8-2EF
2F8-2FF
378, 37A
3BC-3BE
2nd EIDE device (CD-ROM) select
1st EIDE device (hard drive) select
Audio
Audio (optional)
Parallel port 3
COM4
COM2 or FIR (optional)
Parallel port 2
Paraller port 1
3B0-3BB
3C0-3DF
Video Controller
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I/O Address Map
I/O Address
Function
3F0h-3F7
3E8-3EF
Standard Floppy Disk Controller
COM3 or LT Win modem (optional)
Floppy disk controller
COM1
3F0-3F7
3F8-3FF
480-48F, 4D6
DMA controller-1
4D0-4D1
CF8-CFF
PCI configuration register
IRQ Assignment Map
Interrupt Channel
Function
NMI
System errors
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
System timer
Keyboard
Cascade
R2 Card
COM1
Audio or LPT1 (optional)
Floppy
LPT1 or Audio (optional)
Real time clock
Card bus / ACPI / Modem
USB
FIR
PS2 pointing device
Numeric data processor
1st EIDE device (hard disk)
2nd EIDE device (CD-ROM drive)
DMA Channel Assignment
DMA Channel
Function
DRQ0
DRQ1
DRQ2
DRQ3
DRQ4
DRQ5
DRQ6
DRQ7
Audio or FIR (optional)
ECP or Audio or FIR (optional)
Floppy
ECP or FIR (optional)
Not Used
Not used
Not used
Not used
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Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computerās BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However,
if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when a problem arises.
F2
To activate the BIOS Utility, press
during POST (while the TravelMate logo is being displayed).
Navigating the BIOS Utility
There are seven menu options: System Information, Basic System Settings, Startup Configuration, Onboard
Devices Configuration, System Security, Power Management and Load Default Settings.
up/down
Enter
.
Use the cursor
(āā) keys to select a menu item, then press
Within a menu, navigate through the BIOS Utility by following these instructions:
up/down
left/right
Press the cursor
Press the cursor
(āā) keys to move between parameters.
(āā) keys to change the value of a parameter.
Esc
Press
while you are in any of the menu options to return to the main menu.
NOTE:
NOTE:
You can change the value of a parameter if it is enclosed in square brackets.
Navigation keys for a particular menu are shown on the bottom of the screen.
Esc
At the main menu, press
displays:
to exit the BIOS Utility. If you make any changes, the following dialog box
left/right
Yes
(āā) keys to select ; then press
If you would like to keep the changes you made, use the cursor
Enter
No
if you want to discard the changes you made.
. Choose
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System Information
The System Information sub-menu displays basic and important information about your computer.
NOTE: The screen above is a sample and may not reflect the actual data on your computer.
The following table describes the information in this sub-menu.
NOTE: āxā may refer to a series of numbers and/or characters or a combination of both.
Parameter
Description
Format
CPU Type & Speed
Shows the type and speed in Megahertz (MHz) of
the Central Processing Unit (CPU)
Floppy Disk Drive
Hard Disk Drive
HDD Serial Number
System with
Shows the floppy disk drive type
Shows the size or capacity of the hard disk
Shows the serial number of the hard disk
Shows the EasyLink Combo Drive type, CD-ROM
or DVD-ROM.
System BIOS Version
VGA BIOS Version
Serial Number
Shows the version number of the BIOS.
Vx Rx (version and release
numbers)
Shows the version number of the VGA display
BIOS.
Vx Rx (version and release
numbers)
Shows the serial number of the system. It is the
number identical to the system serial number
labelled at the bottom of the system unit. The
default serial number is scanned while
manufacturing, and stored to the LCD inverter.
Asset Tag Number
Product Name
Shows the asset tag number of the computer. The
default setting is empty. Customers can input it
from the Notebook Manager. It will be stored in
LCD inverter.
Shows the official name of the product ābrand
name + model nameā. The default setting of
TravelMate 340. Product name will be stored in
LCD inverter.
Manufacturer Name
Shows the name of the manufacturer and stored
in LCD inverter. The default setting is Acer.
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Parameter
Description
Format
UUID
Shows the universally unique identifier number of
the computer, also known as GUID (Globally
Unique Identifier). It is the requirement
specification of SMBIOS 2.1 (System
Management BIOS). UUID are fixed-size 128-bit
value and are unique across both space and time
as well as stored in LCD inverter. UUID number
can identify a person and even confidential
documents user created.
The items in this sub-menu are important and vital information about your computer. If you experience
computer problems and need to contact technical support, this data helps our service personnel know more
about your computer.
Basic System Settings
The Basic System Settings sub-menu allows you to set the system date and time.
The following table describes the parameters in this sub-menu.
Parameter
Description
Sets the system date.
Sets the system time.
Format
Date
Time
DDD MMM DD, YYYY (day-of-the-week month day, year)
HH:MM:SS (hour:minute:second)
Startup Configuration
The Startup Configuration sub-menu contains parameter values that define how your computer behaves on
system startup.
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The following table describes the parameters in this sub-menu. Settings in boldface are the default and
suggested parameter settings.
Parameter
Boot Display
Description
Options
or Both
Sets the display on boot-up.
Auto
When set to
, the computer automatically
Auto
determines the display device when the computer
starts up. If an external display device (e.g.,
monitor) is connected, it becomes the boot
display; otherwise, the computer LCD is the boot
display. When set to
, the computer outputs
Both
to both the computer LCD and an external display
device if one is connected.
Screen Expansion
Enables or disables the screen expansion
feature. When enabled, DOS screens expand to
fill the LCD.
or Enabled
Disabled
USB Function Support
Hotkey Beep
Enables or disables the Universal Serial Bus
(USB) port.
or Enabled
or Disabled
or Disabled
Disabled
Enabled
Enabled
Enables or disables a system beep when a
hotkey or key combination is pressed.
Fast Boot
Fast Boot allows your computer to boot up and
resume from Sleep mode (including Standby and
Hibernation modes) faster. When enabled, the
operating system and BIOS communicate
information about Plug-and-Play resources and
previous boot-ups.
Boot Drive Sequence
Specifies the order in which the computer starts
up from. See the section below.
1st: Floppy Disk,
2nd: Hard Disk,
3rd: CD-ROM
Setting the Boot Drive Sequence
The Boot Drive Sequence section lists boot priorities (1st, 2nd and 3rd) for bootable drives in your computer.
For example, the default value (1st:Floppy Disk, 2nd:Hard Disk, and 3rd:CD-ROM) tells the computer to first
search for a bootable floppy disk in the floppy drive. If it finds one present, it boots up from that floppy disk. If
not, the computer continues by booting up from the hard disk. If it cannot boot up from the hard disk, it
continues to search for a bootable CD-ROM in the CD-ROM drive.
To set the boot drive sequence, use the cursor up/down (āā) keys to select a priority level (1st, 2nd, or 3rd);
then use the cursor left/right (āā) keys to select the device for that priority level.
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Onboard Devices Configuration
The parameters in this screen are for advanced users only. You do not need to change the values in this
screen because these values are already optimized.
The Onboard Devices Configuration sub-menu assigns resources to basic computer communication
hardware.
The following table describes the parameters in this sub-menu. Settings in boldface are the default and
suggested parameter settings.
Parameter
Serial Port
Description
Options
or Disabled
Enables or disabled the serial port.
Enabled
, 3E8h, 2F8h or 2E8h
When enabled, you can set the base I/O address and
interrupt request (IRQ) of the serial port.
3F8h
or 11
4
IrDA Port
Enables or disables the infrared port.
or Disabled
Enabled
When enabled, you can set the base I/O address,
interrupt request (IRQ) and direct memory access (DMA)
channel of the infrared port.
, 3E8h, 3F8h, or 2E8h
2F8h
or 10
3
Parallel Port
Enables or disables the parallel port.
or Disabled
Enabled
When enabled, you can set the base I/O address,
interrupt request (IRQ) and operation mode of the
parallel port.
, 278h, or 3BCh
378h
or 5
7
, EPP, Standard, or Bi-directional
ECP
If operation mode is set to ECP, the direct memory
access (DMA) channel of the parallel port is set to 1.
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System Security
The System Security sub-menu allows you to safeguard your computer and data with passwords and other
security measures.
The following table describes the parameters in this screen. Settings in boldface are the default and
suggested parameter settings.
Parameter
Setup Password
Description
Options
When set, this password protects the computer
and this BIOS Utility from unauthorized entry.
See the following section for instructions on how
to set a password.
or Enabled
Disabled
Power-on Password
Hard Disk Password
Processor Serial Number
When set, this password protects the computer
from unauthorized entry. See the following
section for instructions on how to set a password.
or Enabled
or Enabled
or Disabled
Disabled
Disabled
Enabled
When set, this password protects the hard disk
from unauthorized access. See the following
section for instructions on how to set a password.
The Pentium III processor includes a unqiue
serial number which allows individual CPUs to be
identified. You can turn off this feature by setting
this parameter to Disabled.
Setting a Password
Follow these steps:
Use the cursor up/down keys to highlight a Password parameter (Setup, Power-on or Hard Disk)
and press the Enter key. The password box appears:
Type a password. The password may consist of up to seven characters (A-Z, a-z, 0-9).
IMPORTANT:Be very careful when typing your password because the characters do not appear on the
screen.
Press Enter. Retype the password to verify your first entry and press Enter.
After setting the password, the computer automatically sets the chosen password parameter to Present.
Three password types protect your computer from unauthorized access. Setting these passwords creates
several different levels of protection for your computer and data:
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Setup Password prevents unauthorized entry to the BIOS Utility. Once set, you must key-in this
password to gain access to the BIOS Utility.
Power-On Password secures your computer against unauthorized use. Combine the use of this
password with password checkpoints on boot-up and resume from hibernation for maximum
security.
Hard Disk Password protects your data by preventing unauthorized access to your hard disk.
Even if the hard disk is removed from the computer and moved to another computer, it cannot be
accessed without the Hard Disk Password.
When a password is set, a password prompt appears on the left-hand corner of the display screen.
1. When the Setup Password is set, the following prompt appears when you press F2 to enter the BIOS
Utility at boot-up.
Type the Setup Password and press Enter to access the BIOS Utility.
2. When the Power-on Password is set, the following prompt appears at boot-up.
Type the Power-on Password (a symbol appears for each character you type) and press Enter to use the
computer. If you enter the password incorrectly, an x symbol appears. Try again and press Enter.
3. When the Hard Disk Password is set, the following prompt appears at boot-up.
Type the Hard Disk Password (a symbol appears for each character you type) and press Enter to use the
computer. If you enter the password incorrectly, an x symbol appears. Try again and press Enter.
IMPORTANT:You have three chances to enter a password. If you successfully entered the password, the
following symbol appears.
If you fail to enter the password correctly after three tries, the following message or symbol appears.
Setting passwords
Removing a Password
Should you decide to remove a password, do the following:
Use the cursor up/down (āā) keys to highlight a Password parameter (Setup, Power-on or Hard
Disk).
Use the cursor left/right (āā) key to remove the password.
NOTE: When you want to remove the Hard Disk password, you are prompted for the Hard Disk password
before it is removed.
NOTE: The jumper setting switch 6 of SW3 on the system main board, the default setting is āOFF: check
passwordā, this means that the system will always check the password that the user set in. However, if
users miss their own password, the servicers can switch the jumper to āON: Bypass passwordā and
then the Setup password and Power-on password will be unlock. Therefore, users can reset their new
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password. (Refer to Chapter 5 Jumper and Connector Information for more information on setting the
switches.)
IMPORTANT: If Setup password is forgot by users, service technician may need to update computerās BIOS or
set up jumper SW3 switch 6 on mainboard to bypass.
IMPORTANT:If Power-on password is forgot by users, service technician may set the jumper SW3 to bypass
password to remove the password.
IMPORTANT: If Hard Disk Password is missing, service technician can solve the lock of hard disk by using
master HDD password utility. For the HDD password utility, service technican can contact with local
service management level.
Changing a Password
Remove the current password. See āRemoving a Passwordā on page 31.
Set a new password. See āThree password types protect your computer from unauthorized
access. Setting these passwords creates several different levels of protection for your computer
and data:ā on page 30.
Power Management
The Power Management screen contains parameters that are related to power-saving and power
management.
The following table describes the parameters in this screen. Settings in boldface are the default and
suggested parameter settings.
NOTE: If your system has ACPI, all power management functions are taken care of by Windows.
Parameter
Description
Options or Format
or Enabled
System Resume Timer
When enabled and the system resume
date and time are valid, the computer
resumes (wakes up) at the set time and
date.
Disabled
MMM DD,YYYY
(day/month/year)
HH:MM:SS (hour:minute:second)
Battery-low Warning Beep
Sleep Upon Battery-low
Enables or disables warning beeps
during a battery-low condition.
or Disabled
Enabled
Enables or disables the Hibernation
function during a battery-low condition
or Disabled
Enabled
When the computer is very low on battery
power, the computer will enter
Hibernation mode if Sleep Manager is
installed, active and the Hibernation file is
valid.
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Load Default Settings
If you want to restore all parameter settings to their default values, select this menu item and press Enter. The
following dialog box displays.
If you would like to load default settings for all parameters, use the cursor left/right (āā) keys to select Yes;
then press Enter. Choose No if otherwise.
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Flash Utility
The BIOS flash memory update is required for the following conditions:
New versions of system programs
New features or options
Use the AFlash utility to update the system BIOS flash ROM.
NOTE:
NOTE:
Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash.
This program contains a readme.txt file. This readme.txt file will introduct how to use AFlash utility.
Executing Flash Program
IMPORTANT:
If this diskette is not bootable, do the following actions before you use it:
1.
2.
3.
Create a bootable disk.
Copy all AFlash files into this bootable diskette.
Put the bootable disk into TravelMate 340 series mobile, then re-boot.
IMPORTANT:
Never turn off the system power while Flash BIOS is programming. This will damage your
system.
4.
After Flash BIOS is done, reboot the system.
NOTE:
If there are any problems occured during BIOS updated, āIndex of PQA Diagnostic Error Code,
Messageā on page 64 for troubleshooting.
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System Utility Diskette
This utility diskette is for the Acer TravelMate 340 notebook machine. It provides the following functions:
1.
2.
3.
Panel ID Utility
Thermal & Fan Utility
Main Board Data Utility
To use this diskette, first boot from this diskette, then a āMicrosoft Windows 98 Startup Menuā prompt you to
choose the testing item. Follow the instructions on screen to proceed.
NOTE:
This program contains a readme.txt file. This readme.txt file will introduct each test utility and its
functions.
IMPORTANT:
If this diskette is not bootable, do the following actions before you use it:
1.
2.
3.
Do system transfers.
Copy HIMEM.SYS to A:\.
Copy EMM386.EXE to A:\.
Panel ID Utility
There is an EEPROM in the inverter which stores its supported LCD type ID code. If you replace an LCD with
one of a different brand or use a new inverter, the ID information in the inverter EEPROM should be updated.
Follow the steps below to see the LCD Panel ID:
1.
Follow the instruction on screen to read current or to set new LCD Panel ID code.
NOTE:
When you set a new LCD Panel ID and the new LCD is not yet enabled (to function), so connect an
external CRT to see the program execution process.
NOTE:
Make sure the new ID code you choose corresponds with the LCD brand and type. If you write a wrong
ID into inverter, just reboot and re-execute the program and input the correct ID code.
2.
NOTE:
Restart computer - the new LCD should work normally.
If LCD cannot display after change ID code, make sure you write the correct ID code, or try
reconnecting the LCD FPC cable connectors.
Thermal and Fan Utility
The system is equipped with sensors to protect against system overheating. By setting System and processor
thermal thresholds, the system can turn on the cooling fan or shut down automatically when temperatures
reach the defined threshold parameters. This utility will test fan, processor thermal and system thermal.
Main Board Data Utility
This utility will display Main Board Data (MBD) which include header informaiton, product name, manufacture
name, UUID (Universally Unique IDentifiers) and serial number. This fucntion can display and create MBD
data as well as store those information to LCD inverter EEPROM (not flash ROM).
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System Diagnostic Diskette
1
IMPORTANT:
The diagnostics program here that we used is called PQA (Product Quality Assurance) and is
provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program,
To better fit local service requirements, your regional office MAY have other diagnostic program.
Please contact your regional offices or the responsible personnel/channel to provide you with further
technical details.
NOTE:
This program contains a readme.txt file. This readme.txt file will introduct each test and its functions.
This diagnostic program divided into two diskettes is for the Acer TravelMate 340 notebook machine. It
provides the following functions:
Disk 1:
1.
2.
3.
PQA System Diagnostics
Audio Resource and Speaker Out Test
USB Register and Connect/Disconnect Test
NOTE:
The USB setting in BIOS Setup must be set to enable and a USB device is required when executing
USB Connection/Disconnection Test, or this test fails.
4.
Exit
To use this diskette, first boot from this diskette, then a āMicrosoft Windows 98 Startup Menuā prompts you to
choose the testing item. Follow the instructions on screen to proceed.
IMPORTANT:
If this diskette is not bootable, do the following actions before you use it:
1.
2.
Do system transfers.
Copy the following files to A:\
HIMEM.SYS
MSCDEX.EXE
LASTDRV.COM
RAMDRIVE.SYS
Disk 2:
1.
NOTE:
Infrared Ray Test
The Infrared Ray setting in BIOS Setup must be set to enable when executing the Infrared Ray Test.
2.
NOTE:
Modem Test
A phone line is required for the modem test.
To use this diskette, first boot from this diskette, then a āMicrosoft Windows 98 Startup Menuā prompts you to
choose the testing item. Follow the instructions on screen to proceed.
IMPORTANT:
If this diskette is not bootable, do the following actions before you use it:
1.
2.
Do system transfers.
Copy the following files to A:\
HIMEM.SYS
EMM386.EXE
CHOICE.COM
NOTE:
When executing a parallel or serial port test in System Test item, a loopback tool is needed. This
loopback is Acer proprietary design. You may reach the computerhwdoctor@acer.com.tw for ordering
information.
1
New added description. Please pay attention to it.
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Running PQA Diagnostics Program
PQA
Vx_x xx-xx-xx
Result
Diag
Option
Exit
SysInfo
Press āā to move around the main menu. Press Enter to enable the selected option. The main options are
Diag, Result, SysInfo, Option and Exit.
The Diag option lets you select testing items and times.
The following screen appears when you select Diag from the main menu.
PQA
Vx_x xx-xx-xx
Result
TEST
Diag
ONE
Option
Exit
SysInfo
Diag
MULTI TEST
FULL TEST
QUICK TEST
One Test performs a single test and Manual checks the selected test items in sequence.
Multi Test performs multiple tests of the selected items and check the select test items in sequence.
Full Test performs all test items detail for your system.
Quick Test performs all test items quickly for your system.
The screen below appears if you select Multi Test.
PQA
Vx_x xx-xx-xx
Result
Diag
Option
Exit
SysInfo
Diag
TEST
ONE
MULTI TEST
FULL TEST
QUICK TEST
TEST COUNT VALUE (1...9999) 1
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Specify the desired number of tests and press Enter.
After you specify the number of tests to perform, the screen shows a list of test items (see below).
PQA
Vx_x xx-xx-xx
Result
Diag
Diag
Option
Exit
SysInfo
Test Items
MA
[ ] System Board
AU
[ ] Memory
[ ] Keyboard
[ ] Video
[ ] Parallel Port
[ ] Serial Port
[ ] Diskette Drive
[ ] Hard Disk
[ ] CD-ROM
SPACE: mark/unmark selecting item
ESC : return to upper menu
[ ] Coprocessor
[ ] Pointing Dev.
[ ] Cache
F2
: test the marked item(s)
ENTER: open subitemās menu
Test Times = 1
Move the highlight bar from one item to another. Press Space to enable or disable the item. Press Enter to
view the available options of each selected item. Press Esc to close the submenu.
The right corner screen information gives you the available function keys and the specified test number.
Space: Enables/disables the item
ESC: Exits the program
F1: Help
F2: Tests the selected item(s)
Enter: Opens the available options
NOTE: The F1 and F2 keys function only after you finish configuring the Test option.
NOTE: When any errors are detected by diagnostic program, refer to āIndex of PQA Diagnostic Error Code,
Messageā on page 64 for troubleshooting.
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Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Flat-bladed screwdriver
Phillips screwdriver
Tweezers
Flat-bladed screwdriver or plastic stick
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
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General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
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Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
START
A x 2
A x 1
B x 2
Extended DIM M
Cover
M iddle Cover
Battery
HDD M odule
A x 2
LCD FPC
Cable
Inverter Cable
Keyboard
C x 2
M ain Unit
(see next page)
LCD M odule
D x 4
LCD Bezel
E x 6
LCD and
Inverter Board
LCD FPC
Cable
Inverter/ LED
Board
Inverter/LED
C able
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M ain Unit
A x 1
B x 2
M odem Heat
Plate
C x 11
F x 2
DIMM Cover
RTC Battery
M odem Board
M ain Board
DIMM M odule
G x 1
E x 4
CPU
HDD Board
M odem Connector
PCMCIA Slot
Lower Holder
Option 1
Option 2
Upper Case
B x 2
Upper Case
CPU Heatsink
B x 2
Touchpad Bracket
CPU Heatsink
Touchpad Bracket
Touchpad Cable
Touchpad Board
Touchpad Cable
Touchpad Board
Screw List
Item
Part No.
Description
A
B
C
D
E
F
86.9A322.9R0
Screw M2.0X9 (Black)
Screw M2.0X4
86.9A322.4R0
86.9A353.6R0
86.9A553.5R0
86.9A323.4R0
86.9A522.6R0
86.9A323.6R0
Screw M2.5X6
Screw M2.5X5
Screw M2.5X4 (Black)
Screw M2.0X6
G
Screw M2.5X6 (Black)
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Removing the Battery Pack
1. Push the battery release button inward.
2. Slide the battery pack out from the main unit.
NOTE: To replace the battery pack into the main unit, be sure that the triangular point in the battery pack
matches with the point in the lower case.
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Removing the Hard Disk Drive Module
1. Remove the screw of the hard disk module.
2. Slide the hard disk module out from its bay.
NOTE: 1After loosening the hard disk drive screw, you must completely remove it so you can then slide out the
hard disk drive. It may be a little difficult to completely remove the screw.
Disassembling the Hard Disk Drive Module
1. Gently, detach the connector from the hard disk module.
2. Remove the two screws on both sides of the hard disk module.
3. Remove the hard disk plate from the hard disk module.
4. Slide the hard disk out from the hard disk drive bezel.
5. This completes the disassembly procedure of the hard disk drive.
1
New added description. Please pay attention to this note.
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Removing the LCD Module
Removing the Middle Cover
1. First remove the two screws from the rear of the unit.
2. Push the release button to release the middle cover gently.
3. Pull the middle cover up.
4. Disconnect the speaker cable from the main board and lift the middle cover away.
Removing the Speaker
1. First, remove the screw.
2. Remove the speaker plate with the speaker from the middle cover
3. Separate the speaker plate from the speaker.
Disassembling the LCD module
1. Disconnect the inverter cable from the main board.
2. Remove the two screws from the LCD FPC cable.
3. Disconnect the LCD FPC cable from the main board.
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4. Close the LCD module.
5. Remove the two screws on the base of the unit
6. Open the LCD to remove the LCD module from the main unit.
7. Remove the two camera rubbers from the LCD.
8. Remove the four cushions.
9. Remove the four screws from the LCD bezel.
10. Snap off the LCD bezel carefully and gently remove the LCD bezel from the LCD module.
11. Remove the two screws from the hinges.
12. Remove the hinges from the LCD module.
13. Detach the hinge caps from the hinges.
14. Remove the six screws from the LCD and the inverter.
15. Remove the LCD and the inverter from the LCD Panel.
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16. Turn the LCD over and disconnect the LCD power connector from the inverter.
17. Disconnect the inverter cable from the inverter.
18. Disconnect the LCD FPC cable from the LCD.
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Disassembling the Main Unit
Removing the Keyboard
1. Pull out and upward to expose the keyboard.
2. Disconnect the keyboard cable from the main board.
3. Remove the keyboard from the main board.
Removing the DIMM Module
1. Remove the two screws from the DIMM cover.
2. Remove the DIMM cover from the main unit.
3. Use two flat bladed screw drivers to push out the latches on both sides of the DIMM socket .
4. Remove the DIMM module from the main unit.
Removing the Modem Combo Board
1. Remove the screw from the modem heat sink and remove it from the main unit.
2. Use two flat bladed screw drivers to push out the latches on both sides of the modem socket.
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3. Pull the modem combo board out from its socket.
4. Disconnect the network cable from the modem combo board.
Removing the RTC
1. Use a plastic flat bladed screw driver to remove the RTC battery from its socket.
NOTE: To replace the RTC battery, press the RTC battery into the socket.
Removing the Lower Case
1. Remove the three screws, and the 11 screws on the base of the unit .
2. Remove the lower case from the main unit.
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3. Disconnect the touch pad cable from the main board.
4. Turn the unit over to remove the 4 screws on the CPU lower holder.
5. Remove the CPU lower holder from the main board.
Removing the Main Board
1. Remove the 4 screws on the mother board as shown below.
2. Turn the main board over and put it on the side of the upper case.
3. Remove then fan cable from the main board.
4. Remove the main board from the upper case.
5. Remove the harddisk drive board from the main board.
6. Gently, remove the PCMCIA slot from the main board by hand.
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Removing the Touchpad Board
1. Remove the two screws from the touchpad bracket.
2. Remove the touchpad bracket from the upper case.
3. Disconnect the touchpad cable from the touchpad board.
4. Remove the touchpad board from the upper case.
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Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
Symptoms (Verified)
Go To
Power failure. (The power indicator does not go on or
stay on.)
āPower System Checkā on page 55.
POST does not complete. No beep or error codes are āPower-On Self-Test (POST) Error Messageā on page
indicated.
57 āUndetermined Problemsā on page 63
POST detects an error and displayed messages on
screen.
āError Message Listā on page 58
The diagnostic test detected an error and displayed a
FRU code.
āRunning PQA Diagnostics Programā on page 37
Other symptoms (i.e. LCD display problems or others). āPower-On Self-Test (POST) Error Messageā on page
57
Symptoms cannot be re-created
(intermittent problems).
āPower-On Self-Test (POST) Error Messageā on page
57
āIntermittent Problemsā on page 63
āUndetermined Problemsā on page 63
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System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE:
Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device. See āRunning PQA Diagnostics Programā on page 37 for details.
1.
Boot from the diagnostics diskette and start the PQA program (see āRunning PQA Diagnostics Programā
on page 37).
2.
3.
4.
Go to the diagnostic Diskette Drive in the test items.
Press F2 in the test items.
Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.
2.
3.
Reconnect the external diskette drive/CD-ROM module.
Replace the external diskette drive/CD-ROM module.
Replace the system board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.
Boot from the diagnostics diskette and start the PQA program (refer to āRunning PQA Diagnostics
Programā on page 37.
2.
3.
4.
Go to the diagnostic CD-ROM in the test items.
Press F2 in the test items.
Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.
2.
3.
Reconnect the external diskette drive/CD-ROM module.
Replace the external diskette drive/CD-ROM module.
Replace the system board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test. See āRunning PQA Diagnostics Programā
on page 37 for details.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.
2.
3.
Reconnect the keyboard cables.
Replace the keyboard.
Replace the system board.
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The following auxiliary input devices are supported by this computer:
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1. Boot from the diagnostics diskette and start the PQA program (please refer to āRunning PQA Diagnostics
Programā on page 37.
2. Go to the diagnostic memory in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1. Remove the battery pack.
2. Connect the power adapter and check that power is supplied.
3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
āCheck the Power Adapterā on page 55
āCheck the Battery Packā on page 55
Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1. If the voltage is not correct, replace the power adapter.
2. If the voltage is within the range, do the following:
Replace the System board.
If the problem is not corrected, see āUndetermined Problemsā on page 63.
If the voltage is not correct, go to the next step.
3. If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.
4. If the operational charge does not work, see āCheck the Battery Packā on page 55.
Check the Battery Pack
To check the battery pack, do the following:
1. Power off the computer.
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2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3. If the voltage is still less than 7.2 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesnāt work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1. Reconnect the touchpad cables.
2. Replace the touchpad.
3. Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
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Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE:
Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see āUndetermined Problemsā on page 63.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE:
Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE:
If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
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Index of Error Messages
Error Message List
Error Messages
FRU/Action in Sequence
Reconnect hard disk drive connector.
Failure Fixed Disk
āLoad Default Settingsā in BIOS Setup Utility.
Hard disk drive
System board
Stuck Key
see āKeyboard or Auxiliary Input Device Checkā on page 54 .
see āKeyboard or Auxiliary Input Device Checkā on page 54.
see āKeyboard or Auxiliary Input Device Checkā on page 54.
Unlock external keyboard
Keyboard error
Keyboard Controller Failed
Keyboard locked - Unlock key switch
Monitor type does not match CMOS - Run Setup Run āLoad Default Settingsā in BIOS Setup Utility.
Shadow RAM Failed at offset: nnnn
System RAM Failed at offset: nnnn
Extended RAM Failed at offset: nnnn
BIOS ROM
System board
DIMM
System board
DIMM
System board
System battery is dead - Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure
system time, then reboot system.
System CMOS checksum bad - Default
configuration used
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
System timer error
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
System board
RTC battery
Real time clock error
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
System board
Previous boot incomplete - Default configuration Run āLoad Default Settingsā in BIOS Setup Utility.
used
RTC battery
System board
Memory size found by POST differed from
CMOS
Run āLoad Default Settingsā in BIOS Setup Utility.
DIMM
System board
Diskette drive A error
Check the drive is defined with the proper diskette type in BIOS
Setup Utility
See āExternal Diskette Drive Checkā on page 54.
Incorrect Drive A type - run SETUP
Check the drive is defined with the proper diskette type in BIOS
Setup Utility
See āExternal Diskette Drive Checkā on page 54.
System board
System cache error - Cache disabled
CPU ID:
System board
DMA Test Failed
DIMM
System board
Software NMI Failed
DIMM
System board
Fail-Safe Timer NMI Failed
DIMM
System board
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Error Message List
Error Messages
FRU/Action in Sequence
Device Address Conflict
Allocation Error for device
Failing Bits: nnnn
Run āLoad Default Settingsā in BIOS Setup Utility.
RTC battery
System board
Run āLoad Default Settingsā in BIOS Setup Utility.
RTC battery
System board
DIMM
BIOS ROM
System board
Fixed Disk n
None
Invalid System Configuration Data
BIOS ROM
System board
I/O device IRQ conflict
Run āLoad Default Settingsā in BIOS Setup Utility.
RTC battery
System board
Operating system not found
Enter Setup and see if fixed disk and drive A: are properly identified.
Diskette drive
Hard disk drive
System board
Error Message List
No beep Error Messages
FRU/Action in Sequence
No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See āPower
blank.
System Checkā on page 55.
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board.
System board.
No beep, power-on indicator turns on and LCD is Power source (battery pack and power adapter). See āPower
blank.
System Checkā on page 55.
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
No beep, power-on indicator turns on and LCD is Reconnect the LCD connectors.
blank. But you can see POST on an external
CRT.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.
Ensure every connector is connected tightly and correctly.
System board
No beep during POST but system runs correctly. Speaker
System board
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Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / Error
Action in Sequence
LCD backlight doesn't work
LCD is too dark
Enter BIOS Utility to execute āLoad Setup Default Settingsā, then
reboot system.
Reconnect the LCD connectors.
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Keyboard (if contrast and brightness function key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Reconnect the LCD connector
LCD inverter ID
LCD cable
Wrong color displayed
LCD inverter
LCD
System board
LCD has extra horizontal or vertical lines
displayed.
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / Error
Action in Sequence
Indicator incorrectly remains off or on, but system Reconnect the inverter board
runs correctly
Inverter board
System board
Power-Related Symptoms
Symptom / Error
Action in Sequence
Power shuts down during operation
Power source (battery pack and power adapter). See āPower
System Checkā on page 55.
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesnāt power-on.
Power source (battery pack and power adapter). See āPower
System Checkā on page 55.
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesnāt power-off.
Battery canāt be charged
Power source (battery pack and power adapter). See āPower
System Checkā on page 55.
Hold and press the power switch for more than 4 seconds.
System board
See āCheck the Battery Packā on page 55.
Battery pack
System board
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PCMCIA-Related Symptoms
Symptom / Error
Action in Sequence
System cannot detect the PC Card (PCMCIA)
PCMCIA slot assembly
System board
PCMCIA slot pin is damaged.
PCMCIA slot assembly
Memory-Related Symptoms
Symptom / Error
Action in Sequence
Memory count (size) appears different from
actual size.
Enter BIOS Setup Utility to execute āLoad Default Settings, then
reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / Error
Action in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
Audio driver
Speaker
System board
Internal speakers make noise or emit no sound. Speaker
System board
Power Management-Related Symptoms
Symptom / Error
Action in Sequence
The system will not enter hibernation
Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesn't enter hibernation mode and See āHibernation Modeā on page 22.
four short beeps every minute.
Press Fn+F4 and see if the computer enters hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
The system doesnāt enter standby mode after
closing the LCD
See āStandby Modeā on page 22.
LCD cover switch
System board
The system doesn't resume from hibernation
mode.
See āHibernation Modeā on page 22.
Hard disk connection board
Hard disk drive
System board
The system doesn't resume from standby mode See āStandby Modeā on page 22.
after opening the LCD.
LCD cover switch
System board
Battery fuel gauge in Windows doesnāt go higher Remove battery pack and let it cool for 2 hours.
than 90%.
Refresh battery (continue use battery until power off, then charge
battery).
Battery pack
System board
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Power Management-Related Symptoms
Symptom / Error
Action in Sequence
System hangs intermittently.
See āThermal and Fan Utilityā on page 35.
Reconnect hard disk/CD-ROM drives.
Hard disk connection board
System board
Peripheral-Related Symptoms
Symptom / Error
Action in Sequence
System configuration does not match the
installed devices.
Enter BIOS Setup Utility to execute āLoad Default Settingsā, then
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
External display does not work correctly.
Press Fn+F5, LCD/CRT/Both display switching
See āRunning PQA Diagnostics Programā on page 37.
System board
USB does not work correctly
Print problems.
See āRunning PQA Diagnostics Programā on page 37
System board
Ensure the āParallel Portā in the āOnboard Devices Configurationā of
BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Serial or parallel port device problems.
Ensure the āSerial Portā in the Devices Configurationā of BIOS Setup
Utility is set to Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Action in Sequence
Keyboard (one or more keys) does not work.
Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work.
Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / Error
Action in Sequence
Internal modem does not work correctly.
See āSystem Diagnostic Disketteā on page 36.
Modem phone port
modem combo board
System board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see āUndetermined
Problemsā on page 63.
62
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Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See āPower
System Checkā on page 55):
1. Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
CD-ROM/Floppy diskette drive Module
PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
System board
LCD assembly
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Index of AFlash BIOS Error Message
Error Message
Hardware Error
Action in Sequence
See āSystem Diagnostic Disketteā on page 36
Reboot the system and then restest with this diskette.
Turn off the power and restart the system.
Make sure this AFlash BIOS diskette for this model.
make sure to connect AC adapter
VPD Checksum Error
BIOS Update Program Error
System Error
Without AC adapter
Battery Low
make sure to install a highly charged battery, and reboot
system.
Index of PQA Diagnostic Error Code, Message
Error Code
Message
Backup battery error
Action in Sequence
Backup battery
16XXX
01XXX
CPU or main board error
Reload BIOS default setting.
System board
02XXX
03XXX
Memory error
DIMM
System board
Keyboard error
Reset Keyboard
Keyboard
System board
04XXX
05XXX
06XXX
07XXX
Video error
System board
System board
System board
Parallel Port error
Serial port or main board error
Diskette drive error
Diskette drive
System board
08XXX
09XXX
Hard disk error
CD-ROM error
Reload BIOS default setting
Hard disk
System board
Reset CD-ROM cable
CD-ROM drive
System board
10XXX
11XXX
Co-processor error
Pointing device error
System board
Reset Keyboard
Keyboard
System board
12XXX
Cache test error
System board
64
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Chapter 5
Jumper and Connector Information
Top View
PCB 99203
CN1
CN2
CN3
CN4
CN5
CN6
CN7
CN8
CN9
CN10
CN11
CN12
PS/2 Port
CN15
JK1
HDD Board Connector
LAN/Modem Connector
Power Switch
AC Adapter Connector
Video Port
SW1
SW2
SW3
PH1
PH2
PH3
DM1
U1
Serial Port
LCD Cover Switch Connector
See SW3 Setting
Line-out port
Parallel Port
USB Port
FAN Connector
Speaker
Line-in port
Microphone-in Port
DIMM Socket 1
LCD Connector
LED/Inverter Board Connector
Mini PCI Card Connector
FIR Port
U20
GF1
PCMCIA Socket
External FDD, CD/DVD-ROM Module
Connector
Golden Finger for Debug Board
CN13
CN14
Internal Keyboard Connector
Touchpad Connector
BT1
RTC Battery
SW3 Settings
SW3
Setting
Switch 1, Switch 2, Switch 3
OFF, OFF, OFF: English keyboard
ON, OFF, OFF: Japanese keyboard
OFF, ON, OFF: European keyboard
Switch 4, Switch 5
Switch 6
OFF, OFF: Acer BIOS
ON, OFF: OEM BIOS
ON: Bypass password
OFF: Check password
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Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 340.
Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
Please note WHEN ORDERING FRU PARTS, that should check the most up-to-date information available on
your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the
printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.
NOTE: The number indicates the location shown on exploded diagrams or āNSā indicateds āNot Shownā on it.
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Picture
No.
Part Name
Description
Part No.
LCD
NS LCD ASSEMBLY MODULE ASSY LCD MODULE 12.1" TFT
6M.40F01.001
(12.1ā) TORISAN
TM340 TORISAN
NS LCD 12.1" TFT TORISAN
LCD-LVDS 12.1" TFT TORISAN
56.0740C.011
NS INVERTER/AMBIT
NS INVERTER/SUMITA
INVERTER T62.123.C.01 V.2A 330
INVERTER IV12149/T TM340
19.21030.901
19.21042.001
NS INVERTER CABLE/Hua-
Chen
C.A INV 20/15P 175MM TM330
50.40C02.002
NS LCD FPC CABLE/Hua-Chen C.A LCD COAXIAL (SANYO) TM340
50.40F02.001
50.40F02.011
NS LCD FPC CABLE
C.A LCD COAXIAL (SANYO) FAV
TM340
NS HINGE PACK
ASSY HINGE PACK TM340
6K.40C01.001
NS HINGE
HINGE LCD L STEEL 330
HINGE LCD R STEEL 330
ASSY LCD PANEL TM340
34.40C06.002
34.40C05.002
60.40F08.001
NS HINGE
NS LCD PANEL TFT
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Picture
No.
Part Name
Description
Part No.
NS LCD BEZEL TFT
ASSY LCD BEZEL 12.1ā TM340
60.40F09.001
DIMM
NS DIMM 32MB SDRAM/
Mitsubishi
SDIMM 32M MH4S64BBKG-8 PC100 72.00464.00N
(MITSUBISHI)
NS DIMM 32MB SDRAM/
Siemens
SDIMM 32M HYS64V4200GDL-8
(SIEMENS)
72.64420.A0N
72.W9864.00N
72.08S64.B0N
72.00864.00N
NS DIMM 64MB SDRAM/
Winbond
SODIMM 64M W9864CASB-75
(WINBOND)
NS DIMM 64MB SDRAM/
Mitsubishi
SODIMM 64M 8*16 MH8S64VS-8TA
(MITSUBISHI)
NS DIMM 64MB SDRAM/
Mitsubishi
SDIMM 64M MH8S64AW-10WA
(MITSUBISHI)
NS DIMM 64MB SDRAM/
Siemens
SDIMM 64M HYS64V8220GCDL-8
(SIEMENS)
72.64820.B0N
72.W9812.00N
72.16S64.A0N
72.17128.00N
NS DIMM 128MB SDRAM/
Winbond
SODIMM 128M W9812CASB-75
(WINBOND)
NS DIMM 128MB SDRAM/
Mitsubishi
SODIMM 128M MH16S64VS-8TA
(MITSUBISHI)
NS DIMM 128MB SDRAM/NEC SODIMM 128M W17128IHNC86220
(NEC)
Storage Device
NS HDD ASSEMBLY 6G IBM
ASSY HDD MODULE 6G TM340
6M.40F02.001
NS 6G HDD DARA206000 IBM
HDD SM 9.5"6G IBM/DARA206000
56.02A02.041
NS HDD ASSEMBLY 9G IBM
ASSY HDD MODULE 9G TM340
6M.40F02.002
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Picture
No.
Part Name
Description
Part No.
NS 9G HDD DARA-209000 IBM HDD SM 9.5ā 9G IBM/DARA-209000
56.02962.161
NS HDD HOUSING
ASSEMBLY TM330
ASSY HDD PLT TM330
PLT HDD METAL TM330
60.40C15.001
34.40C12.001
NS HDD PLATE
NS HDD BEZEL
BZL HDD PC M010 330
41.40C01.002
PCB
13
PCI MODEM/LAN BOARD/ MDM/LAN 56K AMBIT/T60.082.C.00
AMBIT
54.09051.001
NS PCI MODEM BOARD/
AMBIT
MODEM INT 56K AMB/J07M039.00
54.09011.261
16
TOUCH PAD BOARD/
SYNAPTICS
TOUCHPAD MULTI-SWITCH
SYNAPTIC
56.1740C.001
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Picture
No.
Part Name
Description
Part No.
NS HDD BOARD
PCB 98409-1 HDD BOARD 4L TM330 48.40C03.011
NS TM340 MAINBOARD PIII
500
340 PIII500 MAINBOARD
340 PIII-450 MAINBOARD
55.40F01.D02
55.40F01.D01
15
TM340 MAINBOARD PIII
450
Keyboard
NS KEYBOARD/US VERSION/ KB US NSK-85N11 340
Darfon
90.40F07.031
90.40F07.001
29
KEYBOARD/US VERSION/ KB (US) JME/K9811 TM340
JME
Power
NS ADAPTER 60W/ DELTA
ADT 60W ADP-60XB D 3P 730/340
ASSY BTY PACK CGP-E/618AE 330
25.10064.041
60.40C07.001
18
BATTERY PACK LI-ON/
PANASONIC
NS POWER CORD
CORD 125V UL 3P K01081B1183WP 27.01618.051
72
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Picture
No.
Part Name
Description
Part No.
External Module
NS 24X CD-ROM&FDD
MODULE TEAC
CD ROM/FDD MODUL TEAC/
DF240500
90.40C28.001
NS 2X DVD-ROM&FDD
MODULE TEAC
DVD/FDD MODULE TEAC/DF220500 90.40C28.002
Mechanical Parts
NS LOWER CASE
ASSY L CASE 330
60.40C02.002
60.40F01.001
20
UPPER CASE
ASSY U-CASE PC+10%CF TM340
NS UPPER DIMM COVER
PLT L DIMM METAL TM330
34.40C18.002
NS LOWER DIMM COVER
ASSY DIMM-CVR
60.40C09.001
NS MIDDLE COVER &
SPEAKER ASSY
ASSY MIDDLE CVR TM330
60.40C08.003
NS LCD PANEL COAT
NS PCMCIA SOCKET
NS CPU HEATSINK TM340
ASSY PNL COAT TM340
60.40F10.001
62.10024.061
60.40F05.001
SKT PCMCIA 68P WZ2131-G2 SMD
ASSY CPU HEAT SINK TM340
NS CPU HOLDER TM340
ASSY CPU HOLDER TM340
60.40F03.001
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Picture
No.
Part Name
Description
PLT HEAT AL TM330
Part No.
3
MODEM HEAT PLATE
34.40C11.003
2
TOUCH PAD BRACKET
HLD TOUCH-PAD METAL TM330
34.40C07.001
NS HINGE CAP PACK
ASSY HINGE CAP PACK TM330
6K.40C01.002
Cable
12
TOUCH PAD FPC CABLE
C.A FPC TOUCH PAD 340
50.40F04.001
11
NETWORK CABLE
W.A 2P/2P 80MM TM340
50.40F03.001
81.16848.503
Digital Camera
NS USB DIGITAL CAMERA KIT USB VIDEO CAPTURE KIT (V6+)
Screws
25
26
27
SCREWS
SCREWS
SCREWS
SCRW KAM MS+SBZ M2*L9 BLACK
86.9A322.9R0
SCRW WH MS+CBZ M2.5+L6 BLACK 86.9A323.6R0
SCRW WAFER NYLO M2.5*6L B-ZN 86.9A353.6R0
SCRW WH MS+CBZ M2.5+L4 BLACK 86.9A323.4R0
NS SCREWS
24
28
SCREWS
SCREWS
SCRW WCH FLT M2*L4 B-ZN
SCRW KAH MS+CN M2*L6 NI
86.9A322.4R0
86.9A522.6R0
Miscellaneous
5
340 LOGO
PLT LOGO (TOOLING) PMMA TM330 40.40C01.001
NS LCD RUBBER TM330
NS FOOT RUBBER TM330
CSN LCD RUBBER 330
47.40C01.001
42.43B29.001
FOOT RUBBER RUBBER BT
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Picture
No.
Part Name
Description
Part No.
47.40F07.001
42.40C06.003
34.40C13.001
10
CAMERA RUBBER TM340 RUBBER CAMERA TM340
NS LCD LATCH TM330
LATCH LCD NYLON 050 330
SPRING CATCH STEEL TM330
NS LCD SPRING CATCH
TM330
Others
NS RTC BATTERY
IC RTC BQ3285LD SSOP 24P
71.03285.B0I
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Appendix A
Model Number and Configurations
This appendix provides the BASIC model number and the configuration to TravelMate 340 decided for Acerās
āglobalā product offering. Contact your regional offices or the responsible personnel/channel to provide you
with further extension model numbers and configurations.
Trade Mark: Acer
Brand Name: Acer
Product Name: TravelMate 340
Description: Notebook Personal Computer
Model Number Definitions
Model
No.
Ext.
Module
LCD
CPU
Memory
HDD
6.4GB
BTY
Li-Ion
340T
12.1ā TFT
Pentium III 450 (BGA on board) 64MB
Pentium III 500 (BGA on board) 64 MB
Pentium III 550 (BGA on board) 64MB
FDD/24X
CD-ROM
341T
342T
12.1ā TFT
12.1ā TFT
10GB
10GB
FDD/24X
CD-ROM
Li-Ion
Li-Ion
FDD/24X
CD-ROM
Appendix A
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Appendix B
Test Compatible Components
This computerās compatibility is tested and verified by Acerās internal testing department. All of its system
functions are tested under Windows 98 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Regarding configuration, combination and test procedures, please refer to the TravelMate 340 Compatibility
Test Report released by the Acer Mobile System Testing Department.
Appendix B
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Windows 95 Environment Test
Item
Specifications
Processor
Intel Pentium III 450
Intel Pentium III 500
Hard Disk Drive
IBM 6 GB
IBM 9 GB
Floppy Disk Drive
CD-ROM Drive
DVD-ROM Drive
Memory
TEAC 3.5ā FDD (support 3 mode)
TEAC 24X CD-ROM Drive
TEAC 2X DVD-ROM
64 MB SDRAM
96 MB SDRAM
128 MB SDRAM
192 MB SDRAM
Power
Panasonic Li-Ion battery / 3 hours life
Delta 45 Watts adapter
I/O Adapter
Display
IBM G42
IBM 9514-B04 TFT monitor
AcerView 76i
AcerView 98i
Color monitor V70
20ā color Monitor
Torisan 12.1ā TFT LCD
PCMCIA - SCSI
PCMCIA - CDROM
PCMCIA - ATA
Adaptec SlimSCSI APA-1480AB
Panasonic 20X Portable CD-ROM Player
SunDisk ATA 15MB
Network Adapter
LAN
3Com EtherLink III
3Com 10/100 16bits Fast EtherLink
Accton Ethernet
Ethernet/10baseT/100baseT
D-Link Ethernet
Xircom CreditCard Ethernet Adapter
Xircom CreditCard Ethernet Adapter IIps
Xircom CreditCard Ethernet Adapter 10/100
IBM EtherJet PC Card
LAN
3Com TokenLink III 16/4
Token Ring
IBM Turbo 16/4 TokenRing PC Card
Multi-Function Card
3Com Ethernet III LAN + 33.6 Modem Global PC Card
Combo
3Com 10/100 Fast EtherLink LAN + 56K
Dlink Winconnect 33.6 LAN/Fax Modem Combo
Megahertz PC Card 33.6 Ethernet-Modem with
XJACK
Xircom CreditCard Etbernet + Modem 33.6
CardBus
3Com Fast EtherLink XL CardBus
3Com 10/100 LAN CardBus
Intel EtherExpress PRO/100 Mobile Adapter
TDK Cardbus Ethernet 10/100 Base TX
D-Link Fast Ethernet CardBus 10/100 mbps
IBM 10/100 EtherJet CardBus Adapter (32-bit)
Xircom RealPort CardBus Ethernet 10/100
Xircom CardBus Ethernet II 10/100
Xircom CardBus Ethernet 10/100
Intel Built-in LAN
Modem Adapter
Modem (up to 28.8K)
TDK V34 28.8/14.4 Data/Fax PCMCIA
Xircom PCMCIA Fax/Modem 28.8m
80
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Item
Specifications
Modem (up to 33.6K)
Dlink Winconnect 33.6 Fax Modem
Hayes Optima 336 V34 + Fax for PCMCIA W/EZjack
PCMCIA Data/Fax Modem International 33.6/14.4
Modem (up to 56K)
ActionTec DataLink 56Kbps Fax/Modem
TDK K56Kflex Data/Fax Modem
USR Megahertz 56K Modem
IBM 56K Double Jack Modem
Appendix B
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Windows 98 Environment Test
Item
Specifications
Processor
Intel Pentium III 450
Intel Pentium III 500
Hard Disk Drive
IBM 6 GB
IBM 9 GB
Floppy Disk Drive
CD-ROM Drive
DVD-ROM Drive
Memory
TEAC 3.5ā FDD (support 3 mode)
TEAC 24X CD-ROM Drive
TEAC 2X DVD-ROM
64 MB SDRAM
96 MB SDRAM
128 MB SDRAM
192 MB SDRAM
Power
Panasonic Li-Ion battery / 3 hours life
Delta 45 Watts adapter
I/O Adapter
Display
IBM G42
IBM 9514-B04 TFT monitor
AcerView 76i
AcerView 98i
Color monitor V70
20ā color Monitor
Flex Scan E35F
Torisan 12.1ā TFT LCD
PCMCIA - CDROM
Panasonic 20X Portable CD-ROM Player
IBM Portable 20X CD-ROM Drive w/ sound (JP)
PCMCIA - ATA
SunDisk ATA 15MB
Network Adapter
LAN
3Com EtherLink III
3Com 10/100 16bits Fast EtherLink
Accton Ethernet
Ethernet/10baseT/100baseT
D-Link Ethernet
Xircom CreditCard Ethernet Adapter
Xircom CreditCard Ethernet Adapter IIps
Xircom CreditCard Ethernet Adapter 10/100
IBM EtherJet PC Card
LAN
3Com TokenLink III 16/4
Token Ring
IBM Turbo 16/4 TokenRing PC Card
Multi-Function Card
3Com Ethernet III LAN + 33.6 Modem Global PC Card
Combo
3Com 10/100 Fast EtherLink LAN + 56K
Dlink Winconnect 33.6 LAN/Fax Modem Combo
Megahertz PC Card 33.6 Ethernet-Modem with
XJACK
Xircom CreditCard Ethernet 10/100 + Modem 56
Xircom CreditCard Etbernet + Modem 33.6
CardBus
3Com Fast EtherLink XL CardBus
Intel EtherExpress PRO/100 Mobile Adapter
TDK Cardbus Ethernet 10/100 Base TX
D-Link Fast Ethernet CardBus 10/100 mbps
IBM 10/100 EtherJet CardBus Adapter (32-bit)
Xircom RealPort CardBus Ethernet 10/100
Xircom CardBus Ethernet II 10/100
Xircom CardBus Ethernet 10/100
Intel Built-in LAN
Modem Adapter
Modem (up to 28.8K)
TDK V34 28.8/14.4 Data/Fax PCMCIA
Xircom PCMCIA Fax/Modem 28.8m
82
Appendix B
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Item
Specifications
Modem (up to 33.6K)
Dlink Winconnect 33.6 Fax Modem
Hayes Optima 336 V34 + Fax for PCMCIA W/EZjack
PCMCIA Data/Fax Modem International 33.6/14.4
Modem (up to 56K)
Pretec Modem 56K
ActionTec DataLink 56Kbps Fax/Modem
TDK K56Kflex Data/Fax Modem
USR Megahertz 56K Modem
IBM 56K Double Jack Modem
Appendix B
83
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Windows 2000 Environment Test
Item
Specifications
Multi-Function Card Adapter
CardBus
Xircom CreditCard Ethernet 10/100 + Modem 56
3Com 10/100 LAN CardBus
TDK Cardbus Ethernet 10/100 Base TX
Xircom CardBus Ethernet 10/100
Built-in LAN
Network Adapters
Ethernet/10baseT/100baseT
3Com EtherLink III
3Com 10/100 16bits Fast EtherLink
D-Link Ethernet
Xircom CreditCard Ethernet Adapter 10/100
IBM EtherJet PC Card
TokenRing
IBM Turbo 16/4 TokenRing PC card
Modem Adapters
Modem (up to 28.8K)
TDK V34 28.8/14.4 Data/Fax PCMCIA
Xicom PCMCIA Fax/Modem 28.8m
Modem (up to 33.6K)
Megahertz 33.6 PC Card Modem
Hayes Optima 336 V34+Fax for PCMCIA W/EZjack
IBM PCMCIA Data/Fax Modem International 33.6/14.4
Modem (up to 56K)
I/O Adapters
IBM 56K Double Jack Modem
PCMCIA - SCSI
PCMCIA - CD-ROM
Adaptec SlimSCSI APA-1480AB
IBM Portable 20x Speed CD-ROM Drive w/ SOUND (JP)
Panasonic 4x Portable CD-ROM Sound Player
Panasonic 20x Portable CD-ROM Player
84
Appendix B
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Windows NT 4.0 Environment Test
Item
Specifications
Processor
Hard disk
Intel Pentium III 450 MHz
Intel Pentium III 500 MHz
IBM 9.0 GB
IBM 6.0 GB
CD-ROM
TEAC 24X CD ROM Drive
TEAC 2X DVD-ROM
DVD-ROM (optional)
FDD
TEAC 3.5ā FDD ( supports 3-mde )
32/ 64/ 128 MB SDRAM
Memory
Power
Panasonic Li-ion battery / 3 hours life
Delta 45 watts adapter
Power Adapter
Internal Fax Modem (optional)
LCD
V.90 56K Internal Fax modem
Torisan 12.1ā TFT LCD
Multi-Function Card Adapter
3COM 10/100 Fast EtherLink Lan + 56K
Megahertz PC Card 33.6 Ethernet-Modem with XJACK
Xircom CreditCard Ethernet 10/100 + Modem 56
Xircom CreditCard Ethernet+Modem 33.6
CardBus
3Com Fast EtherLink XL cardbus
3Com 10/100 Lan CardBus
Intel EtherExpress PRO/100 Mobile Adapter
TDK Cardbus Ethernet 10/100 Base TX
IBM 10/100 EtherJet Cardbus Adapter(32-bit)
Xircom CardBus Ethernet II 10/100
Xircom CardBus Ethernet 10/100
Intel Built-in LAN
Network Adapters
Ethernet/10baseT/100baseT
3Com EtherLink III
3Com 10/100 16bits Fast EtherLink
D-Link Ethernet
Xircom CreditCard Ethernet adapter
Xircom CreditCard Ethernet Adapter IIps
Xircom CreditCard Ethernet Adapter 10/100
IBM EtherJet PC Card
TokenRing
3Com TokenLink III 16/4
IBM Turbo 16/4 TokenRing PC card
Modem Adapters
Modem (up to 28.8K)
TDK V34 28.8/14.4 Data/Fax PCMCIA
Xicom PCMCIA Fax/Modem 28.8m
Modem (up to 33.6K)
Modem (up to 56K)
Dlink Winconnet 33.6 Fax modem
Hayes Optima 336 V34+Fax for PCMCIA W/EZjack
IBM PCMCIA Data/Fax Modem International 33.6/14.4
Pretec Modem 56K
ActionTec DataLink 56Kbps Fax/Modem
USR Megahertz 56K modem
IBM 56K Double Jack Modem
Appendix B
85
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Item
Specifications
I/O Adapters
Display
IBM G42
IBM 9514-B04 TFT monitor
Acer AcerView 76i
Acer AcerView 98i
Compaq Color mionitor V70
NEC 20" color Monitor
NANAO Flex Scan E35F
PCMCIA - SCSI
Adaptec SlimSCSI APA-1480AB
PCMCIA - CD-ROM
IBM Portable 20x Speed CD-ROM Drive w/ SOUND (JP)
Panasonic 4x Portable CD-ROM Sound Player
Panasonic 20x Portable CD-ROM Player
PCMCIA - ATA
SunDisk ATA 15MB
86
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Appendix C
Online Support Information
This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
Service guides for all models
User's manuals
Training materials
Main manuals
Bios updates
Software utilities
Schematics
Spare parts lists
Chips
TABs (Technical Announcement Bulletin)
The service repair section provides you with downloadable information on:
Troubleshooting guides
Tooling box information
Repair instructions for specific models
Basic repair guidelines
Debug cards for Acer's latest models
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
Detailed information on Acer's International Traveler's Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C
87
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88
Appendix C
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Index
System Security 30
A
AC adapter 6
ACPI 1
BQ3285LD 14
brightness
ACPI 1.0a 14
Adapters 84
hot keys 12
C
CardBus 84, 85
Display 86
I/O 84, 86
Modem 84, 85
Multi-function card 84
controller 14
size 14
Ambit 15
APM 1.2 14
Power Adapter 55
Audio 1, 14, 17
B
Combo Drive 1, 6
Battery 1, 20
CD-ROM/ Floppy Drive 16
BIOS 5, 14
Computer
display 2
Setup Utility 25
Connectors 65
Cover
I/O voltage 14
type 14
Navigating the 25
Onboard Devices Configuration 29
Power Management 32
Startup Configuration 27
CRT 2
Cyber 9525 4
Index
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D
Date
Design 1
Mechanical Parts 74
Power 73
Screws 75
Storage Device 71
Combinations 15
package 15
removing 45, 49
Battery Pack 43
Hard Disk Drive 44
Hardware Configuration and Specification 14
Diskette
Display 2
hot key 12
Hotkeys. See Heuristic Power Management
performance 2
I/O Address Map 23
I/O Adapter
Display Standby Mode 22
DMA Channel Assignment 24
PCMCIA - ATA 80
PCMCIA - CDROM 80
E
Infrared
Intermittent Problems 63
IrDA 19
Power 60
Jumpers 65
Speaker 61
Bottom View 66
Ethernet/10baseT/100baseT 1, 84, 85
Euro 13
KB 9525 14
Keyboard 14, 20
removing the 49
External Diskette Drive Check 54
90
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hot keys 12
Special Keys 12
Onboard Devices Configuration 29
Online Support Information 81
L
L2 cache 14
L2 cahe 14
LCD 1, 2, 20
Panel 6
left 6
DC-AC LCD Inverter 20
removing 46
rear 6
right 8
Parallel Port 7, 18
Li-Ion 1
Load Default Settings 33
Lower Case
Password
removing 50
Changing a 32
M
M38867 5, 14
PC Card, PCMCIA 1
PCB 99203 65
Main Board
PCMCIA 4, 19, 84
ATA 86
SCSI 86
Main Unit
Speaker 4
USB 4
Memory Check 55
Model Number Definitions 77
Modem 1, 7, 15, 84, 85
removing 49
Modem Adapter 80
N
Battery Pack 55
Network 1, 7
PQA
Token Ring 80
NS PC97338 5
NS PC97338VJG 14
num lock
PQA Diagnostics Program 37
Processor 14, 80, 85
PS/2 7
Index
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Test Compatible Components 79
R
S
RTC 4, 14
Thermal Utility 35
TIME
setting in Setup Utility 27
Touchpad
Screw List 42
removing 52
hot key 12
Touchpad Check 56
Undetermined Problems 63
USB 1, 6, 7, 19
removing 46
Utilities 25
Windows 2000 Environment Test 82
Windows 95 Environment Test 80
Windows 98 Environment Test 81
Startup Configuration 27
Layout 4
Video 1, 2, 18
Video Port 7
volume
System Information 26
System Memory 14
Zoomed Video 1
ZV 1
T
Temperature 22
TokenRing 84, 85
92
Index
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