Aastra Telecom Telephone 9516CW User Manual

9516CW Installation  
and  
User Guide  
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Table of Contents  
Controlled playback using  
the Callers List  
Playback Options  
Make Message New  
Selective message delete  
Call screening  
Call intercept  
Calling party control  
Toll saver  
Introduction  
1
17  
17  
17  
17  
18  
18  
18  
18  
Key Descriptions  
The Set Options list  
2
3
Basic Installation  
4
Connecting the handset cord  
Connecting the line cord  
Connecting an optional fax  
machine or modem  
Connecting the power adaptor  
Checking your telephone  
Desk Mounting  
Optional Wall Mounting  
Adjusting the Display  
The Set Options Key  
4
4
4
4
5
5
5
5
5
Memos  
19  
Recording a memo  
Listening to a memo  
Deleting a memo  
19  
19  
19  
Directory  
Creating a New Directory Entry  
Entering Names  
Call Announce (Voice Tag)  
Call Announcment (Voice Tag)  
options  
Saving a displayed number to the  
Directory  
Saving a memory key entry to the  
Directory  
Personalized Greetings for  
Directory entries  
Finding items in the Directory  
Making a call from the Directory  
Editing in the Directory  
Deleting items from the Directory  
20  
21  
22  
22  
Basic Features  
Making a call  
Answering a call  
Putting a call on hold  
6
6
6
6
7
7
7
8
8
9
23  
25  
26  
Making a Handsfree call  
Putting a call on mute  
Using the Redial List  
Call Waiting Identification  
Super Call Waiting Identification  
SuperFlash  
Turning the display of Call Waiting  
Identification on or off  
Changing the display language  
Setting the date and time  
Turning the ringer on or off  
Setting the ring tone and  
ringer volume  
Controlling the ringer volume  
Controlling the handset volume  
Controlling the speaker volume  
Turning the Answering Machine  
on or off  
26  
27  
28  
28  
29  
10  
10  
10  
11  
Mailboxes  
Mailbox Greetings  
Assigning people to a Mailbox  
29  
30  
32  
11  
11  
11  
11  
Callers List  
33  
Using the Callers List  
Setting up the Callers List  
Finding items in the Callers List:  
33  
33  
33  
12  
Making a call from the Callers List 34  
Number of Rings before answering 12  
Editing in the Callers List  
Listening to messages in  
the Callers List  
Saving displayed numbers from the  
Callers List  
34  
34  
35  
Greetings  
13  
14  
14  
15  
15  
The General Greeting  
The Special Greeting  
The Private Greeting  
Recording Greetings  
Deleting items from the Callers List 35  
Messages  
Knowing when you have a message 16  
Audible Message Alert  
Auto playback  
16  
Memory keys  
Saving numbers and names  
to memory keys  
36  
16  
16  
36  
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Table of Contents  
General display messages  
Callers List display messages  
Learning about the Lights  
Set indicator light messages  
Handsfree indicator light messages 60  
Viewing multiple display and light  
58  
Saving from the display  
to memory keys  
59  
60  
60  
37  
Recording a Call Announcement  
(Voice Tag) for a memory key  
Labeling the memory keys  
Personalized Greetings for  
Memory keys  
Making calls from memory keys  
Editing memory keys  
Deleting memory keys  
Saving features in memory keys  
Using feature keys  
38  
38  
messages  
60  
38  
39  
40  
40  
41  
41  
Special Information  
Troubleshooting  
Index  
61  
62  
Saving a feature and light  
to memory keys  
Using Feature Light keys  
Warranty returns and repairs  
42  
42  
Advanced Features  
Adding a timer key  
Using the call Timer  
Deleting a timer key  
Adding a page key  
43  
43  
43  
43  
43  
44  
44  
45  
45  
46  
47  
48  
49  
49  
49  
49  
Using the page  
Deleting a page key  
Installing the page lines  
Selecting the dial pad mode  
Entering area codes  
Entering Dialing Restrictions  
The Security Numbers feature  
The Fax Switch  
Incoming Calls  
Outgoing Calls  
Setting the Fax Switch  
Copying the Directory to another  
9516CW telephone  
Call Blocking  
50  
51  
51  
51  
Using a headset  
Changing the headset mode  
Automated Attendant  
Example of Automated Attendant  
52  
54  
52  
Remote Notification  
Remote Access  
55  
Remote Access  
56  
57  
Display messages and lights 57  
The Callers List screen  
Knowing when you have a  
Voice Mail message  
Clear Message Waiting  
57  
57  
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Introduction  
Thank you for purchasing Aastra’s 9516CW telephone. We think you’ll find it’s full of  
exciting features. With a built-in digital answering machine, personal Directory, and a  
Callers list, your new telephone is designed to take full advantage of the latest services  
offered by your local telephone company.  
When you subscribe to services such as Calling Line Identification and Call Waiting Iden-  
tification through your local telephone company, your 9516CW will show you all the  
caller information you’ll need on its three-line back-lit display. For example, before you  
even answer a call you’ll know who is calling, even if it’s a Call Waiting call. And Call  
Waiting identification information can appear on two telephone extensions at the same  
time so that someone at either extension can initiate the switch to a Call Waiting call. Your  
telephone will also tell you how many messages and new callers you have.  
The answering machine doesn’t need an audio tape or batteries to work, so it’s easy to set  
up. All you have to do is plug in your telephone and it’s ready to receive messages. It’s  
also very reliable. You will not lose any of your messages or greetings (outgoing mes-  
sages) if there is a power failure of up to 72 hours.  
You can set up a personal Directory in which you can enter up to 75 names and numbers.  
And for each of these numbers, you can record personalized greetings and Call Announce-  
ments (Voice Tags).  
Your Callers List will log up to 75 incoming calls and messages, and you can now record  
personalized greetings and Call Announcements (Voice Tags) to numbers stored in mem-  
ory keys.  
The Options List makes it easy for you to personalize your telephone, and the back-lit  
three-line display provides walk-through prompting that makes all of the many features  
and options even easier to customize. Please read on for more information on the many  
features of your 9516CW.  
The names of these services may vary from area to area.  
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1
Key Descriptions  
Moveable backlit display  
Light  
Left/right arrows  
Sliding panel  
Down/up arrows  
Number card and lens  
Cont rast  
Direct ory  
S ave  
Hold  
Rls  
Callers  
Delet e  
Link  
Redial  
G reet ings  
Dial  
Rec ord  
Handsf ree  
Mut e  
P lay  
Handset  
Volume bar  
Dial pad  
Set Options  
5 memory keys  
¢
Cycles through eight settings to adjust the display contrast.  
Allows you to store 75 numbers and names. You can also assign mailboxes  
and record customized messages and Call Announcements (Voice Tags).  
ß
ª
Stores numbers and names in the Directory and in memory keys. This key  
also saves recordings, greetings and memos.  
Allows you to move up and down any list such as the Set Options, Direc-  
tory, Callers List, or Redial List.  
Allows you to backspace and erase. This key is useful when predialing and  
when adding or changing numbers and names in the Directory, Callers List  
or in memory keys.  
˙
Adds a space when entering names in the Directory or in memory keys.  
Allows you to view several messages on the display.  
Puts the call on hold, inserts a pause, shifts between upper and lower case or  
pauses during the playback of a message.  
®
The Release key always hangs up a call. Also allows you to leave any list  
such as the Set Options List, Callers List, Redial List or Directory.  
Allows you to access a list of people who called as well as any messages  
they have left.  
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2
˚
Allows you to erase memory keys, delete single or all items in the Directory  
and Callers List as well as the entire Redial List. You can also delete greet-  
ings and messages.  
When you hear the Call Waiting tone or to initiate Three Way Calling, press  
Link to activate these features. Link is also known as Flash.  
µ
Allows you access to a list of the last ten numbers you dialed.  
Dials any displayed number. Activates Handsfree mode if you have not  
lifted the handset.  
©
Activates the Handsfree speaker and microphone so you can listen and talk  
to a caller without lifting the handset. Also allows you to mute a handsfree  
call so that a caller cannot hear you.  
Allows you to adjust the receiver, speaker, and ringer volume.  
Memory keys store numbers, names, and features. You can also assign mail-  
boxes and record customized messages and call announcements (voice  
tags).  
§
Allows you to review your mailbox greetings (outgoing messages).  
Allows you to record your greetings and memos.  
Allows you to listen to your messages, memos or greetings.  
The unlabeled Set Options key is hidden under the sliding panel and allows  
you to access 26 options to customize your telephone.  
The Set Options list  
pag  
e
pag  
e
Set Options list  
Set Options list  
01. Change display language  
02. Set the time and date  
03. Select the ring tone  
04. Add a Timer key  
10  
10  
11  
43  
45  
57  
46  
33  
12  
18  
12  
55  
18  
14. Audible Message Alert  
15. Call Announce (Voice Tag)  
16. Call Blocking  
16  
22  
51  
54  
54  
52  
49  
43  
51  
47  
50  
48  
17. Remote Notification  
18. Set Remote Number  
19. Auto Attendant  
05. Select the dial pad mode  
06. Clear Message Waiting  
07. Enter area codes  
08. Change the Callers List  
09. Answering Machine on or off  
10. Toll Saver  
20. Change the Fax Switch  
21. Add a Page key  
22. Headset  
23. Enter Dialing Restrictions  
24. Data transfer  
11. Number of Rings  
12. Set Password  
25. Security Feature  
13. Screen Calls  
26. Call Waiting ID display on or off 10  
Note : Please refer to each section for the default settings for the above options.  
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3
Basic Installation  
This section explains how to install your 9516CW telephone.  
Connecting the handset cord  
Connecting the line cord  
1
Attach one end of the handset cord to the  
handset and the other end to the handset  
jack.  
Attach one end of the line cord to jack  
number 1 and the other end of the line  
cord to the wall jack.  
Connecting an optional fax  
machine or modem  
Connecting the power adaptor  
1
2
!
Attach the line cord to jack number 2 and Attach the power adaptor to the base of  
the other end to the modem or fax  
machine. This line cord is not supplied  
with the telephone.  
the telephone where the warning symbol  
is marked. Connect the power adaptor  
into the closest electrical outlet.  
To avoid potential electrical shock hazard to personnel or damage to the telephone, use  
only the manufacturer-supplied equipment and installation procedures. Specifically, use  
only 4 conductor modular teledapt plug/cords with this product, and an AC transformer  
that is CSA/UL or CSA-NRTL/C approved Class 2 level C, rated as follows:  
For North American Markets mains nominal AC voltage 110-117V, Input:  
110/117VAC, 50/60Hz, 12W and Output: 16VAC 500mA.  
For International Markets mains nominal AC voltage 220-240V, Input: 220/  
240VAC, 50/60Hz, 12W and Output: 16VAC 500mA.  
Substitution of non-approved equipment will void the Aastra Telecom warranty.  
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4
Checking your telephone  
When you first plug in your 9516CW, the telephone initializes itself and then you may see  
a message asking you to make a language selection. Follow the directions on the display to  
select a language.  
Your telephone also runs a test to ensure that the line cord is connected properly. If the test  
fails, the display prompts you to check the line cord. Make sure that all connections are  
fastened securely.  
Desk Mounting  
Slide the stand back until it clicks into the  
locked position.  
Lower the stand into the slots on the base  
of the telephone, as shown above.  
Optional Wall Mounting  
Slide the stand back until it clicks into the  
locked position.  
Lower the stand into the slots on the base  
of the telephone, as shown above.  
The Set Options Key  
Adjusting the Display  
Move the sliding panel over to the right to  
reveal the Set Options key.  
Place your 9516CW on a table or hang it  
on a wall, then adjust the display.  
We recommend that you use a wall mounting plate which is available through your telephone company. If you are going to wall  
mount your 9516CW, use the 20 cm (8”) line cord supplied with your telephone.  
Note: The Ringer Equivalence Number (REN) is 1.4B for the 9516CW telephone. Please see the  
base of your telephone or the Regulations sheet for more regulatory and safety information.  
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5
Basic Features  
Making a call  
You can use the 9516CW to simply make a regular call, or else you can predial a telephone  
number to ensure it is correct before it is dialed out. Follow the procedures below to make  
a regular or predialed call.  
To make a regular call:  
To make a predialed call:  
1. Lift the handset or press ©.  
2. Enter the number using the dial pad.  
1. Enter the number using the dial pad.  
2. Lift the handset or press either  
© or ∂  
Note : If you have turned on the live dial pad option, you will not have to lift the handset  
or press any buttons after entering the number. Refer to Selecting the dial pad  
mode on page 45.  
Answering a call  
To answer a call:  
1. Lift the handset or press ©  
Calling Line Identification information is sent from the telephone company to your  
9516CW telephone between the first and second ring (if you subscribe to the Calling Line  
Identification service through your local telephone company). Therefore, if you want the  
telephone number of the incoming call to appear on the display and in the Callers List, you  
must wait until the information appears on the display before answering the telephone.  
Note : Contact your local telephone company to subscribe to CLID services.  
Putting a call on hold  
When you put a call on hold it is important to hang up the handset.  
To put a call on hold and take a call off hold:  
1. Make or answer a call.  
2. Press ˙. The display shows that the call is on hold.  
3. Hang up the handset.  
4. To retrieve the call, lift the handset or press either ˙ or ©  
If you don’t retrieve the call within 15 minutes, the call is automatically dropped.  
Note : The 9516CW automatically releases the held call when a person on an extension  
telephone picks up the call. If you don’t hang up the handset after you have put a  
call on hold and that call is picked up by someone at another extension, the call is  
taken off hold but remains connected to your telephone. If this happens, any back-  
ground noise from your area will be heard by the caller and the person at the other  
extension.  
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6
Making a Handsfree call  
You don’t have to use the handset to use your telephone. Instead, you can use Handsfree  
mode to place a call, or you can switch to Handsfree mode while a call is already in  
progress.  
To dial without picking up the  
handset:  
To switch to a Handsfree call:  
1. Press ©.  
1. Lift the handset.  
2. Enter the number using the dial pad.  
2. Enter the number using the dial pad.  
3. When the call is answered, press  
©.  
4. Hang up the handset.  
Putting a call on mute  
You can turn off the microphone so that the caller cannot hear you but you can still hear  
the caller. Muting a call only works when you are in Handsfree mode.  
To mute a call:  
1. Press ©.  
2. Without lifting the handset, make a call.  
3. To turn the microphone off, press ©again.You can hear your caller but your  
caller cannot hear you. The light beside © flashes.  
4. To speak to your caller, press © again. Each time you press ©, you turn  
the microphone on or off.  
5. When the call is over, press ®.  
Using the Redial List  
The Redial List stores the last ten numbers you dialed. When you press µ the last  
number you called appears on the screen. You can scroll through the list to view the other  
numbers. Note that if you press µ after either lifting the handset or pressing  
©, your telephone automatically dials the last number in the Redial list.  
To make a call from the Redial List:  
1. Press µ. The display shows the last number you dialed.  
2. Find the number you wish to call by pressing ª.  
3. When the number is displayed, lift the handset or press either © or .  
There may be times when you want to delete the contents of the Redial List. For example,  
if you have dialed a personal number such as a password or your calling card number, you  
may not want it to appear in the list where anyone can see it.  
To delete the Redial List:  
1. Press µ.  
2. Press twice. The entire Redial List is deleted.  
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7
Call Waiting Identification  
The 9516CW is capable of displaying Call Waiting Identification information of a second  
incoming call while you have a call in progress. When you are on a call and you hear the  
Call Waiting tone, the Call Waiting information is displayed as shown below.  
Incoming caller's information  
(Caller One) is displayed.  
When you hear the Call Waiting tone,  
Caller Two's information is displayed.  
If you decide you want to speak to the new caller, simply press ˚. Your first call will  
not be disconnected. You may switch between callers as often as you like by pressing  
˚. When you press ˚ and see a caller’s Identification information but only  
hear a dial tone, it means that the caller has hung up. Your Call Waiting calls will be stored  
in the Callers List even if they are not answered. For more information about stored calls,  
see Callers List on page 33.  
Note : The Call Waiting Identification option must be enabled in order to see the Call  
Waiting Identification information on the display. Refer to Turning the display of  
Call Waiting Identification on or off  
on page 10.  
 
Super Call Waiting Identification  
The Super Call Waiting Identification feature allows the 9516CW and one other Aastra  
Super Call Waiting Identification compatible telephone to display identification informa-  
tion about the second call at the same time as shown below.  
Incoming caller's information  
(Caller One) is displayed.  
Extension telephone picks up and also speaks with Caller One.  
Extension  
Call Waiting tone sounds and Caller Two's  
information is displayed on both extensions.  
Extension  
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.  
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8
SuperFlash  
The SuperFlash feature allows either of two telephone extensions to activate the link to a  
Call Waiting call. When a person at either extension presses ˚ both extensions  
switch to and speak with the Call Waiting caller as shown in the diagrams below.  
Incoming caller's information  
(Caller One) is displayed.  
Extension telephone picks up  
and also speaks with Caller One.  
Extension  
Either telephone can press ˚  
to speakwith Caller Two.  
Call Waiting tone sounds and Caller Two's  
information is displayed on both extensions.  
Extension  
Both telephones speak to Caller Two  
and see the displayed information.  
Either telephone can press ˚ again  
to switch back to Caller One.  
Calls will not be disconnected when you press ˚. If you wish to return to your first  
caller press ˚again. The 9516CW and one other Aastra SuperFlash-compatible tele-  
phone extension will switch between the two callers each time you press ˚. Once  
you have switched to one caller by pressing ˚, you must wait three seconds before  
you can switch back to the previous caller. When you press ˚ and see a caller’s  
Identification information but only hear a dial tone, it means that the caller has hung up.  
To end a call, ensure you can see that call’s identification information (you may have to  
press ˚), then press ®.  
Note: SuperFlash and Super Call Waiting Identification only work with Aastra SuperFlash and  
Super Call Waiting Identification-compatible telephones.  
You must subscribe to your telephone company for the Call Waiting with Calling Line Identification service.  
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9
Turning the display of Call Waiting Identification on or off  
You can choose whether or not Call Waiting Identification is displayed on your telephone.  
To turn the display of Call Waiting Identification on or off:  
1. Press the Set Options key.  
2. Use ª to scroll to number 26 or press ¤fl to go directly to the item.  
3. Press to turn the Call Waiting Identification display on or off.  
4. Press ®.  
Note : Turning the display of Call Waiting Identification on or off does not turn the feature  
itself on or off. When the Call Waiting display is turned off, you will still hear the  
Call Waiting tone when a Call Waiting call comes in, but the Identification for the  
Call Waiting caller will not appear on your screen. Contact your local telephone  
company to subscribe or unsubscribe to Calling Line Identification with Call Wait-  
ing Identification services.  
Changing the display language  
You may wish to change the language of the display messages and prompts.  
To change the language:  
1. Press the Set Options key.  
2. Use ª to scroll to number 1 or press ‚⁄ to go directly to the item.  
3. Press to select the language.  
4. Press ®.  
Setting the date and time  
If you subscribe to the Calling Line Identification service from your telephone company,  
the date and time are set automatically after you receive your first incoming call. If you do  
not subscribe, you must set the date and time manually.  
To set the date and time manually:  
1. Press the Set Options key.  
2. Use ª to scroll to number 2 or press ‚¤ to go directly to the item  
.
3. Follow the instructions on the display.  
4. Press ®.  
To resume the automatic date and time setting (if the date and time has been set manually),  
disconnect the power supply, then re-connect it. After your first incoming call, the date and  
time are automatically set.  
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10  
Turning the ringer on or off  
To turn the ringer on:  
To turn the ringer off:  
1. Press the right side of . Con-  
tinue pressing the right hand side until  
you reach the desired ring volume.  
1. Press the left side of . Con-  
tinue pressing the left hand side until  
the ringer is off.  
appears on the display.  
Note: Do not lift the handset while you are turning the ringer on or off.  
Setting the ring tone and ringer volume  
You can choose one of four different ring tones and set the ringer volume.  
To set the ring tone and volume:  
1. Make sure that the ringer is turned on.  
2. Press the Set Options key.  
3. Use ª to scroll to number 3 or press ‚‹ to go directly to the item.  
4. Follow the instructions on the display.  
When choosing the ring tone, press to adjust the volume.  
5. Press ß to end when you are satisfied with the ring tone and ringer volume.  
Note :You cannot turn the volume off when you are choosing the ring tone.  
6. Press ®.  
Controlling the ringer volume  
When the telephone is idle or ringing, you can press the left or right side of the volume bar  
to adjust the ringer volume.  
Controlling the handset volume  
When you are on the telephone, you can press the left or right side of the volume bar  
to adjust the handset volume. When you have completed your call, the handset  
volume returns to default.  
Controlling the speaker volume  
When you are listening using handsfree, you can press the left or right side of the volume  
bar to adjust the speaker volume. Call Announcements (Voice Tags) will be  
played at the speaker volume.  
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11  
Turning the Answering Machine on or off  
You can turn the answering machine on or off through the Set Options list. The default set-  
ting is on.  
To turn the answering machine on or off:  
1. Press the Set Options key.  
2. Use ª to scroll to number 9 or press ‚· to go directly to the item.  
3. Press to turn the answering machine on or off.  
4. Press ®.  
Even when the answering machine is turned off it will answer the call after 15 rings. This  
allows you to turn on the answering machine using the Remote Access feature. For infor-  
mation about Remote Access, see Remote Access on page 55.  
Number of Rings before answering  
You can set the number of rings the answering machine waits before answering. You can  
choose from two to nine rings. The default setting is four rings.  
To set the number of rings:  
1. Press the Set Options key.  
2. Use ª to scroll to number 11 or press ⁄⁄ to go directly to the item.  
3. Press to set the number of rings.  
4. Enter the number of rings using the dial pad.  
5. Press ß.  
6. Press ®.  
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12  
Greetings  
When the answering machine is turned on, a greeting is played to your incoming callers  
when you are unavailable to take their calls. The 9516CW greets your callers with a fac-  
tory-recorded General Greeting that asks your callers to leave a message. If you choose  
not to use the factory General Greeting, you can record your own. See The General  
Greeting on page 14 for more information.  
The Special Greeting is the same as the General Greeting except that it is activated by a  
distinctive ring. See The Special Greeting  
on page 14 for more information.  
When you have the Call Blocking option turned on, your 9516CW intercepts calls from  
people who have blocked their telephone numbers and plays the Private Greeting. See  
The Private Greeting  
on page 15 and Call Blocking on page 51 for more informa-  
tion.  
Personal greetings are played when you want a specific greeting played to people that you  
have entered in your Directory or memory keys. See Directory on page 20, Personal-  
ized Greetings for Directory entries  
on page 26, and Personalized Greet-  
ings for Memory keys on page 38 for more information.  
You can also assign Mailbox greetings to selected groups of people that have been entered  
into your Directory. See Mailbox Greetings  
on page 30 and Directory on page 20  
for more information.  
To achieve the best sound quality for recorded greetings and Call Announcements, it is  
recommended that you record by speaking into the handset instead of the handsfree micro-  
phone.  
Sometimes callers choose not to listen to your greeting before recording a message. They  
can press £ to skip your greeting and leave a message immediately. Note, however, that  
pressing £ will not allow callers to skip the Automated Attendant greeting.  
Note: The Special, Private, and Personalized Greeting features require that you subscribe  
to your telephone company for the Calling Line Identification service.  
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13  
The General Greeting  
If you choose not to use the factory-recorded General Greeting, you can record your own.  
The purpose of the General Greeting is to greet your callers and provide them with infor-  
mation about leaving messages. After you finish recording, you should replay your greet-  
ing to ensure it sounds the way you intended.  
For example:  
“Hi. This is Mike Prentice. I’m unable to take your call right now. Please leave a mes-  
sage after the tone and I will return your call as soon as possible.”  
While you are recording your greeting, you can press ˙to pause. A pause is useful if  
you are interrupted while you are recording your greeting. When you are ready to continue  
recording your greeting, press ˙again. The pause is not included in your greeting  
and will not be heard by the callers.  
Note : Although you can use either Handsfree or the handset to record your greeting, a  
better recording results when you speak directly into the handset.  
The Special Greeting  
The Special Greeting is activated by a Distinctive Ring. For your telephone to receive a  
Distinctive Ring, you must subscribe to your telephone company for Distinctive Ringing .  
The telephone company will then provide you with an additional telephone number that  
has a slightly different ring. The 9516CW will use the two ring types to determine whether  
the caller should hear the General Greeting or the Special Greeting.  
For example, the Special Greeting could be very useful if you are operating a business out  
of your home. You could record a residential message for the General Greeting, and then  
record a business message for the Special Greeting, as follows:  
General Greeting - “Hi you’ve reached the Anderson’s. We’re unable to take your call  
right now. Please leave your name and number and we’ll give you a call back as soon  
as we can.”  
Special Greeting - “Thank you for calling Anderson Graphics. No one is available to  
take your call right now. Please leave your name and number and someone will get  
back to you as soon as possible.”  
All you would have to do in this case is give your business customers and associates your  
Distinctive Ringing number, and they would only hear the business message (the Special  
Greeting). On the other hand, friends and family who have your regular home number  
would only hear the residential message (the General Greeting).  
You can also have a caller who doesn’t have the Distinctive Ring number hear the Special  
Greeting by assigning it to that caller’s number in the Directory or a memory key.  
Note : If you subscribe to Long Distance Ringing, then the Special Greeting will be  
played when you receive a long distance call. Also, you cannot use the Special  
Greeting and the Fax Switch feature at the same time.  
The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as  
Ident-a-call, Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.  
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14  
The Private Greeting  
The Private Greeting is played to callers who have blocked the display of their telephone  
numbers. Calling Line Identification for these callers appears as “Private name” and/or  
“Private number”.  
You must record the Private Greeting before it can be played to callers who have blocked  
their telephone numbers or names. If you do not record a Private Greeting, these callers  
will hear the General Greeting.  
For example:  
You are calling from a private number, please identify the number you are calling  
from and I will return the call.”  
The Private Greeting is commonly used in conjunction with the Call Blocking feature. For  
more information about the Call Blocking feature, see Call Blocking on page 51.  
Recording Greetings  
To record your greeting:  
1. Press .  
2. Press ª to find the type of greeting you want to record.  
3. Press §.  
4. Lift the handset and press § again.  
5. Record your greeting.  
6. Press ß to end your recording.  
7. Press ®.  
To listen to your greeting:  
1. Press .  
2. Press ª to find your greeting.  
3. Press .  
4. Press ®.  
To change your greeting:  
1. Press .  
2. Press ª to find the greeting you want to change.  
3. Press §.  
4. Lift the handset and press § again.  
5. Re-record your greeting.  
6. Press ß to end your recording.  
7. Press ®.  
You must subscribe to your telephone company for the Calling Line Identification service.  
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15  
To delete your greeting:  
1. Press .  
2. Press ª to find the greeting you want to delete.  
3. Press ∫  
4. Press ®.  
twice.  
Messages  
The maximum recording time for each greeting and incoming message is two minutes.  
The maximum total time for all of your greetings and messages is 30 minutes. As you  
delete messages and delete or record memos, the amount of time remaining is shown on  
the display.  
Knowing when you have a message  
The 9516CW indicator light flashes slowly to let you know when you have a message and  
appears on the display.  
Audible Message Alert  
You can also program the 9516CW to alert you audibly when there is a message or a  
memo for you. A reminder tone sounds every 20 seconds reminding you that you have a  
message or memo.  
To enable audible message alert:  
1. Press the Set Options key.  
2. Use ª to scroll to number 14 or press ⁄› to go directly to the item.  
3. Press to enable or disable audible message alert.  
4. Press ®.  
Auto playback  
You can listen to all of your new messages in the order that they were left through the  
handsfree speaker.  
To listen to your messages:  
1. Press .  
2. Press for the General mailbox, £ for the Special mailbox, or one of the dial pad  
numbers to select the mailbox.  
Note : This selects all of the messages from a single mailbox. If you want to listen to  
all of the messages in all of the mailboxes, do not select a mailbox.  
3. Press .Your messages will be played through the Handsfree speaker.  
Note : If you want to hear your messages privately, lift the handset before pressing  
the second time.  
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16  
Controlled playback using the Callers List  
You can select or screen the messages that are played back by using the Callers List.  
To select the order of messages:  
1. Press .  
2. Press ª to find the message you want.  
3. Press to listen to a message.  
4. After you have listened to your message, press ®.  
Playback Options  
There are five options you can use when you are listening to your messages:  
• pressing once allows you to listen to your messages at a faster than normal  
speed and still understand the message,  
• pressing once skips back five seconds in the message and returns to normal  
speed,  
• pressing ˙ once pauses the message,  
• pressing advances to the next message,  
• pressing twice erases the message during controlled playback only (i.e., when  
you select a message from the callers list).  
Make Message New  
You might have listened to a message that was intended for someone else. The 9516CW  
allows you to make the message new again.  
To make a message new:  
1. Press .  
2. Use ª to find the message that you want to make new.  
3. Press .The indicator light begins flashing.  
4. Press ®.  
Selective message delete  
You can delete individual messages at any time without changing the order of the message  
list.  
To delete messages one at a time:  
1. Press .  
2. Use ª to find the message you want to delete.  
3. Press twice.  
4. Press ®.  
5. To continue deleting messages one at a time, repeat steps 1 through 4.  
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To delete all messages:  
Note : When you delete all messages, you also delete all entries in the  
Callers List.  
1. Press .  
2. Press once.  
3. Press twice.  
4. Press ®.  
Call screening  
When the 9516CW answers a call, your greeting and the voice of the person calling is  
played back through the handsfree speaker. You can choose to pick up the call or let the  
call go to the answering machine. The Call Screening option is on by default.  
To disable call screening:  
1. Press the Set Options key.  
2. Use ª to scroll to number 13 or press ⁄‹ to go directly to the item.  
3. Press to enable or disable call screening.  
4. Press ®.  
Call intercept  
If the 9516CW answers a call and you want to speak to the caller, you can disconnect the  
recording by either lifting the handset, pressing ©or by picking up the handset from  
an another extension telephone.  
Calling party control  
If your caller decides not to leave a message and hangs up, the 9516CW stops recording  
and hangs up. The call will still be logged in the Callers List.  
Toll saver  
When you have the Toll Saver option enabled and you call the 9516CW, the number of  
rings prior to answering tells you if there are any new messages. If the answering machine  
answers on the second ring, there has been a new message recorded. If there have been no  
new messages recorded, the 9516CW answers after the number of rings you have specified  
in the options list. This is particularly useful if you are calling long distance or from a pay  
phone. The Toll Saver option is disabled by default.  
Note : You must set the 9516CW to answer after three or more rings in order for the Toll  
saver feature to work.  
To enable the toll saver:  
1. Press the Set Options key.  
2. Use ª to scroll to number 10 or press ⁄‚ to go directly to the item.  
3. Press to enable the toll saver.  
4. Press ®.  
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18  
Memos  
If you are going out and want to leave a message for someone, you can record a memo  
directly into the 9516CW. Memos can be retrieved at the telephone or remotely.  
Memos are stored in the Callers List along with your messages. The set indicator light  
flashes letting you know there is a memo. If it is a new memo, the display shows:  
.
For example, if you wanted to remind Gino of his dentist appointment, you would record:  
“Remember Gino, you have a dentist appointment at 2:30 p.m. today.”  
Recording a memo  
To record a memo:  
1. Press §.  
2. Lift the handset and press §.  
3. Record your memo.  
4. Press ß.  
5. Press to review your memo or ß to move on.  
6. Select the mailbox you want your memo stored in.  
Note : If you do not select a mailbox, the memo is stored in the General Mailbox.  
7. Press ß.  
8. Press ®.  
Listening to a memo  
To listen to a memo:  
1. Press .  
2. Press ª to find the memo.  
3. Press .  
4. Press ®.  
Deleting a memo  
To delete a memo:  
1. Press .  
2. Press ª to find the memo you want to delete.  
3. Press twice.  
4. Press ®.  
Note : The 9516CW also allows you to make memos new. See Make Message New  
on  
page 17.  
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19  
Directory  
The 9516CW stores the numbers and names of up to 75 of your business associates, cli-  
ents, contacts, and friends in your Directory. You can dial these numbers by selecting  
them.  
Names are sorted alphabetically starting with their first character. (If you want your  
Directory sorted by the last name, enter the last name first.) If you do not enter a name, the  
item is sorted by telephone number. The Directory items with only a telephone number are  
numerically sorted at the beginning of the Directory.  
You also use the Directory to assign Personalized Greetings, Mailbox Greetings and Call  
Announcements (Voice Tags) to phone numbers.  
A greeting is the message that callers hear when they are leaving a message on the  
9516CW. These greetings can be personalized for a particular person or group of people  
stored in your Directory. (For more information on greetings in general, see Greetings  
on page 13.)  
A mailbox is a storage place for messages. The 9516CW has 12 mailboxes. When some-  
one calls and their number matches a Directory item, the call is automatically routed to the  
mailbox assigned to it in the Directory. (For more information about mailboxes, see  
Mailboxes on page 29 and Mailbox Greetings  
on page 30.)  
A Call Announcement (Voice Tag) can be recorded for each person that you have entered  
into your Directory. This announcement is played through the handsfree speaker of the  
9516CW when someone at that number calls so you know who is calling without looking  
at the telephone display. (For more information about Call Announce (Voice Tag), see  
Call Announce (Voice Tag)  
on page 22).  
Note : To achieve the best sound quality for recorded greetings and Call Announcements,  
it is recommended t hat you record by speaking into the handset instead of the  
handsfree microphone.  
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20  
Creating a New Directory Entry  
To save a new entry to the Directory:  
1. Press ß.  
2. Press ¢.  
3. Enter the number (up to 24 digits) using the dial pad.  
4. Press ß. Only the number is stored at this point.  
5. If you do not want a name, go to step 6. To enter a name, use the dial pad.  
See Entering Names below.  
6. Press ß.  
7. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
8. Press ß.  
9. Lift the handset and press § to record a Call Announcement (Voice Tag). See  
Call Announce (Voice Tag) on page 22.  
Note : If you do not want to record a Call Announce message, go to step 13.  
10. Record your Call Announcement (Voice Tag) after the tone.  
11. Press ß.  
12. Press to review your recording.  
13. Press ß to end your recording.  
14. Press § to record a personalized greeting.  
15. Pick up the handset and press §.  
16. Record your personalized greeting after the tone.  
17. Press ß.  
18. Press to review your recording.  
19. Press ®.  
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21  
Entering Names  
You can enter names (up to 16 letters) to correspond with numbers you have entered into  
the Directory or a memory key. The following paragraphs explain how to enter letters  
using the dial pad. Before you can use the dial pad to enter names, you must first save or  
edit a number in the Directory or a memory key.  
To program a name, find the dial pad key that has the first character of the name. Keep  
watching the display as you press the key until that character appears on the display. Press  
a different dial pad key for the next character. If the next character is on the same key,  
press to move to the next space. To display upper case letters, press ˙, then  
press the appropriate dial pad key.  
For example: to enter the name  
, press these keys:  
‡ ‡‡,° °,,°,››  
If you wish to change a digit or letter after you have entered it, press to erase it.  
, - ’ & . ( ) 1  
g G h H i I 4  
p P q Q r R s S 7  
*
¤
°
a A b B c C 2  
j J k K l L 5  
t T u U v V 8  
0
·
£
d D e E f F 3  
m M n N o O 6  
w W x X y Y z Z 9  
#
To backspace and erase a mistake, press . To insert a space, press .  
Call Announce (Voice Tag)  
You can record a brief announcement associated with an entry in the Directory. See Cre-  
ating a New Directory Entry  
on page 21 for more information on Directory entries.  
Generally this announcement is the name of a person matching the entry. When an incom-  
ing number matches a number in the Directory, the Call Announcement (Voice Tag) is  
played through the 9516CW speaker.  
To record a name for Call Announce (Voice Tag) to the Directory:  
1. Press ¢.  
2. Press ª to scroll to the name or use the dial pad to enter the name. For infor-  
mation about entering names, refer to Entering Names , above.  
3. Press to begin editing.  
4. Press ß three times.  
5. Lift the handset and press §.  
6. Record the announcement.  
7. Press ß twice.  
8. Press ®.  
Note : If you have adjusted your speaker volume, your Call Announcement (Voice Tag)  
will be played through the speaker at the new volume. See Controlling the Speaker  
Volume on page 11 for more information.  
You must subscribe to your telephone company for the Calling Line Identification service.  
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22  
You can also record a Call Announcement (Voice Tag) to a programmed memory key.  
To record a Call Announcement (Voice Tag) to a programmed memory  
key:  
1. Press the desired memory key.  
2. Press “  
3. Press ß three times.  
4. Lift the handset and press §.  
5. Record the announcement.  
6. Press ß twice.  
7. Press ®.  
Note: The Live dial pad option must be turned off to edit memory keys. If you have  
adjusted your speaker volume, your Call Announcement (Voice Tag) will be played  
through the speaker at the new volume. See Controlling the Speaker  
Volume on page 11 for more information.  
Call Announcment (Voice Tag) options  
There are three different choices under the Call Announcement (Voice Tag) option.  
No Announce  
:
When you choose No Announce, nothing is played through the 9516CW speaker after the  
first ring. No Announce is enabled by default.  
To enable No Announce:  
1. Press the Set Options key.  
2. Use ª to scroll to number 15 or press ⁄fi to go directly to the item.  
3. Press to change.  
4. Press £ for No Announce.  
5. Press ®.  
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23  
Name Only:  
When you choose Name Only, the 9516CW announces the name through the handsfree  
speaker if you have recorded a Call Announcement (Voice Tag) for that number in your  
Directory.  
To enable Name Only:  
1. Press the Set Options key.  
2. Use ª to scroll to number 15 or press ⁄fi to go directly to the item.  
3. Press to change.  
4. Press once to go to Name Only.  
5. Press £ for Name Only.  
6. Press ®.  
For example: If someone in your Directory named Linda calls and the incoming telephone  
number matches the telephone number in the Directory, the 9516CW plays your Call  
Announcement (Voice Tag) after the first ring:  
“Linda calling”  
If there is no Call Announcement (Voice Tag) attached to the entry in your Directory, only  
the number is shown on the display and there is no Call Announcement (Voice Tag). The  
No Announce option is enabled by default.  
Name or Number:  
When you choose Name or Number, the 9516CW announces the name through the hands-  
free speaker if you have recorded a Call Announcement (Voice Tag) for that person in your  
Directory. If you have not recorded a Call Announcement (Voice Tag) for that person, the  
9516CW announces the number through the handsfree speaker.  
To enable Name and Number:  
1. Press the Set Options key.  
2. Use ª to scroll to number 15 or press ⁄fi to go directly to the item.  
3. Press to change.  
4. Press twice to go to Name and Number.  
5. Press £ for Name and Number.  
6. Press ®.  
For example: If the incoming number is 291-7468, the 9516CW announces  
“2 9 1 - 7 4 6 8” after the first ring.  
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24  
Saving a displayed number to the Directory  
To save a displayed number to the Directory when not on an active call:  
1. Ensure that a number appears on the display. For example, access the Redial List,  
the Callers List, or a memory key.  
2. Press ß.  
3. Press ¢. If the name is displayed with the number, both are now saved in the  
Directory.  
4. If no name is displayed you are prompted to enter one. If you do not want a name, go  
to step 5. To enter a name, use the dial pad. See Entering Names on page  
page 22.  
5. Press ß.  
6. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
7. Press ß.  
8. Lift the handset and press § to record a Call Announcement (Voice Tag). See  
Call Announce (Voice Tag)  
on page 22.  
Note : If you do not want to record a Call Announcement (Voice Tag) go to step 12.  
9. Record your Call Announcement (Voice Tag) after the tone.  
10. Press ß.  
11. Press to review your recording.  
12. Press ß to end your recording.  
13. Press ®.  
Note : If you want to save a displayed long distance number to the Directory, you may  
have to add digits. Using the dial pad, press and the area code if necessary.  
To save a displayed number to the Directory when on an active call:  
1. Make or answer a call.  
2. Press ß.  
3. Press ¢. If the name is displayed with the number, both are now saved in the  
Directory.  
4. Select the mailbox number you want to assign to this number. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
5. Press ß. Do not press ® or else you will hang up your call.  
Note : If you want to save a displayed long distance number to the Directory, you may  
have to add digits. Using the dial pad, press and the area code if necessary.  
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25  
Saving a memory key entry to the Directory  
To save a memory key entry to the Directory:  
1. Press the desired memory key. Ensure the live dial pad option is turned off.  
2. Press ß.  
3. Press ¢. If the name was displayed with the number, both are now saved in the  
Directory. If no name is saved, you are prompted to enter one. If you do not want to  
enter a name, go to step 5. To enter a name, use the dial pad. (See Entering  
Names on page 22.)  
4. Select the mailbox.  
5. Press ß.  
6. Lift the handset and press § to record a Call Announcement (Voice Tag). See  
Call Announce (Voice Tag)  
on page 22.  
Note : If you do not want to record a Call Announcement (Voice Tag) go to step 11.  
7. Record your Call Announcement (Voice Tag) after the tone.  
8. Press ß.  
9. Press to review your recording.  
10. Press ß to end your recording.  
11. Press ®. To record a personalized greeting for this directory entry, see Personal-  
ized Greetings for Directory entries  
, below.  
Personalized Greetings for Directory entries  
You can record a personal greeting for each number (up to 75) that you have entered in the  
Directory. When the call is received and the incoming number is matched to a number in  
the Directory, the caller will hear a personal greeting.  
For example, if someone named Peter calls, the message could be:  
“Hi Peter. The time for the dinner meeting tonight is now 7:30 pm instead of 6:30 pm.”  
To record a personalized greeting:  
1. Press ¢.  
2. Press ª to find the name you want or press the first letter of the name using  
the dial pad. See Entering Names on page 22.  
3. Press §.  
4. Lift handset and press §.  
5. Record your personalized greeting.  
6. Press ß to end your recording.  
7. Press ®.  
Note : If you assign a personal greeting to a number that is already assigned to a  
mailbox, a person dialing that number will hear the Personal greeting, not  
the General greeting.  
You must subscribe to your telephone company for the Calling Line Identification service.  
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26  
To listen to a personalized greeting:  
1. Press ¢.  
2. Press ª to find your greeting.  
3. Press .  
4. Press ®.  
To change a personalized greeting:  
1. Press ¢.  
2. Press ª to find the greeting you want to change.  
3. Press §.  
4. Lift handset and press §.  
5. Re-record your greeting.  
6. Press ß to end your recording.  
7. Press ®.  
To delete a personalized greeting:  
1. Press ¢  
2. Press ª to find the name you want or press the first letter of the name using  
the dial pad. See Entering Names on page 22.  
3. Press .  
4. While the personalized greeting is playing, press twice.  
5. Press ®.  
Note: If you don’t have a personalized greeting assigned to a number in your direc-  
tory, the person calling you from that number will hear the General Mailbox greeting  
if you have recorded one. If you have not recorded a general greeting, the caller will  
hear the factory-programmed greeting.  
Finding items in the Directory  
To find items in the Directory:  
1. To see the Directory heading, press ¢.  
2. To see the listings that start with a particular letter, press the appropriate dial pad key.  
To see the other listings under that letter, press . (For example: takes you  
to the first “J” listing, then takes you to the next “J” listing. fi fi takes you to  
the first “K” listing). See Entering Names  
on page 22.  
Or, to move down and up the list, press or . If you want to scroll  
steadily, press and hold or . To view which mailbox you have  
assigned someone or to listen to a voice tag you have recorded for someone, press  
. To listen to the personalized greeting for a Directory entry, press .  
3. To leave the Directory at any time, press ¢ or ®.  
Note: If you are on a call while you are viewing the Directory, pressing ® also  
drops the call.  
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27  
Making a call from the Directory  
To make a call from the Directory:  
1. Press ¢.  
2. Press ª or use the dial pad to find the number you want to dial.  
3. Lift the handset or press either © or .  
4. To end the call, hang up the handset or press ®.  
Editing in the Directory  
To edit a Directory entry:  
1. Press ¢.  
2. Press ª to find the item you want to edit.  
3. To begin editing, press .  
4. To backspace and erase digits, press . To add digits, use the dial pad.  
5. Press ß.  
6. If you do not want to change the name, go to step 7. To change the name, use  
and the dial pad. See Entering Names page 22.  
Note: If you edit the wrong item or want to quit without saving changes, press  
¢ or ®.  
7. Press ß.  
8. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
9. Press ß.  
10. If a Call Announcement already exists, the display asks you to press to  
review it.To record a new Call Announcement (Voice Tag), lift the handset and press  
§ twice.  
Or, if a Call Announcement does not already exist and you want to record a new one,  
lift the handset and press record.  
Note : If you do not want to record a new Call Announce message, go to step 14.  
See Call Announcement  
(Voice Tag) on page 22 for more information.  
11. Record your Call Announcement (Voice Tag) after the tone.  
12. Press ß.  
13. Press to review your recording.  
14. Press ß.  
15. Press to review the greeting assigned to this Directory entry.To record a new  
greeting, press §.  
16. Pick up the handset and press §.  
17. Record your personalized greeting after the tone.  
18. Press ß.  
19. Press to review your recording.  
20. Press ®.  
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28  
Deleting items from the Directory  
To delete individual items:  
1. Press ¢.  
2. Press ª to find the item you want to delete.  
3. Press twice.You are still in the Directory.  
4. Press ® or ¢ to exit the Directory at any time.  
To delete all items:  
1. Press ¢.  
2. Press .  
3. Press again to confirm deletion of the entire Directory.  
4. Press ®.  
Mailboxes  
The 9516CW is equipped with 12 mailboxes for individual message storage. It uses Call-  
ing Line Identification information to send the incoming calls to the assigned mailboxes  
automatically. When an incoming number matches an entry in the Directory, the call is  
routed to the assigned mailbox. If there is no match to a Directory entry, the calls are  
routed to the General mailbox.  
When an incoming call is routed to a mailbox, that caller hears the greeting recorded for  
that mailbox. This greeting is called a mailbox greeting. You can record a different mail-  
box greeting for each of the mailboxes. If you do not record a greeting for a particular  
mailbox, the greeting recorded for the General mailbox is used. For more information  
about mailbox greetings, see Mailbox Greetings  
on page 30.  
There are three classes of mailboxes:  
Normal - The 9516CW plays the mailbox greeting and then callers are given an opportu-  
nity to leave a message.  
Announce Only - A mailbox greeting is played to the caller, but the caller is not given  
an opportunity to leave a message. This type of mailbox provides information to the caller  
(for example, a greeting that states hours the business is open).  
Ring Through - The callers hear a tone indicating that they are on hold, but the  
9516CW rings to let you know someone is in that mailbox. If you do not answer after four  
rings, the General Mailbox Greeting is played. The 9516CW plays a message to the caller  
that no one is available to take their call and to leave a message. This type of mailbox is  
used only with the Automated Attendant feature. See Automated Attendant  
on page  
52.  
You must subscribe to your telephone company for the Calling Line Identification service.  
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29  
All mailboxes default to the Normal class. To change the class of the mailbox, you must  
use the editing function below. Note that you cannot change the class of the General and  
Special mailboxes.  
Editing the mailbox name and class:  
1. Press .  
2. Press ª to find the mailbox or use the dial pad to enter the mailbox number.  
3. Press to start editing the mailbox.  
4. Use the dial pad to enter the name of the mailbox. See Entering names on  
page 22.  
5. Press ß.  
6. Choose the mailbox class. Press ß for a Normal mailbox, press for an  
Announce Only mailbox, or press ¤ for a Ring Through mailbox.  
7. Press ®.  
Mailbox Greetings  
Each of the 12 mailboxes on the 9516CW can have a specific greeting assigned to it. These  
greetings are called Mailbox greetings.  
Mailbox greetings allow you to assign a particular greeting to one or more callers. The  
caller’s telephone number must match one of the numbers in the Directory and be assigned  
to a mailbox. When a call is received from callers assigned to a mailbox, they will hear the  
greeting assigned to that mailbox.  
For example, John entered the numbers of his baseball teammates into his Directory and  
assigned them all to one particular mailbox. Then he recorded a greeting for that mailbox  
that contained information about baseball practice. Now, when any of his teammates calls  
from a number he has stored in his Directory, the 9516CW plays the following message:  
“Hi team, the baseball practice has been rescheduled to Friday. Leave me a message to  
let me know if you can still attend.”  
The 9516CW plays a factory-recorded General Greeting unless you record your own Gen-  
eral Greeting. Each mailbox will contain the General Greeting (the factory-recorded one  
or your own recorded one) until you record a unique mailbox greeting.You record mailbox  
greetings in the Greeting list.  
Sometimes callers choose not to listen to your greeting before recording a message. They  
can press £ to skip your greeting and leave their message immediately.  
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30  
To record your greeting:  
1. Press .  
2. Press ª to find the greeting you want to record.  
3. Press §.  
4. Lift the handset and press § again.  
5. Record your greeting.  
6. Press ß to end your recording.  
7. Press ®.  
To listen to your greeting:  
1. Press .  
2. Press ª to find your greeting.  
3. Press .  
4. Press ®.  
To change your greeting:  
1. Press .  
2. Press ª to find the greeting you want to change.  
3. Press §.  
4. Lift the handset and press § again.  
5. Re-record your greeting.  
6. Press ß to end your recording.  
7. Press ®.  
To delete your greeting:  
1. Press .  
2. Press ª to find the greeting you want to delete.  
3. Press ∫  
.
4. Press again to confirm deletion of your greeting.  
5. Press ®.  
Note: If you delete your General mailbox greeting, callers will hear the factory-pro-  
grammed greeting.  
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31  
Assigning people to a Mailbox  
A person’s telephone number must be entered into the Directory before you can assign  
that person to a mailbox. For more information on Directory entries, see Creating a  
New Directory Entry  
on page 21.  
You can assign a mailbox to a group of family members or colleagues. Every person in  
this group will hear the same greeting. Also, only messages left by this group are stored in  
this mailbox.  
To assign people to a mailbox:  
1. Press ¢  
2. Press ª to find the person you are assigning to the mailbox.  
3. Press to begin editing.  
4. Press ß twice.  
5. Use the dial pad to enter the mailbox number.  
6. Press ß twice to end.  
7. Press ®.  
Follow steps 2 through 6 until you have all the people you want assigned to the mailbox.  
Callers who do not appear in the Directory can also be directed to a mailbox. For callers to  
leave a message in a specific mailbox, they must enter the mailbox number before they  
record their message. For this to work properly you must inform the caller which number  
to press to get the right mailbox.  
For example, you may have three people who share the 9516CW and they want to have  
their messages stored in separate mailboxes.  
“Hello, we are unable to take your call right now. To leave a message for Bob, press ;  
to leave a message for John, press ¤; to leave a message for Adam, press ‹  
When a caller who wants to speak to Bob presses that caller’s message is stored in mail-  
box 1.  
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32  
Callers List  
Using the Callers List  
The 9516CW stores up to 75 calls and messages in the Callers List. Your telephone logs  
callers’ numbers (and names if available), when they last called, the number of times they  
tried to reach you and the messages they left. You use the Callers List to access your  
stored calls and messages. See Callers List display messages  
on page 59 for a  
description of the display messages and icons.  
When you have a new message,  
appears on the display. For more infor-  
mation about messages, see Messages on page 16. If the telephone number of the incom-  
ing call matches a number that you have programmed with a name in a memory key or the  
Directory, the Callers List shows the name first and then the number. You can choose to  
log either all incoming calls or only unanswered calls in the Callers List.  
Setting up the Callers List  
You can program the 9516CW to record only unanswered calls or all incoming calls. The  
default is to record all calls.  
To change the Callers List:  
1. Press the Set Options key.  
2. Use ª to scroll to number 8 or press ‚° to go directly to the item.  
3. Press and follow the instructions on the display to change the Callers List.  
4. Press ®.  
Finding items in the Callers List:  
To find items in the Callers List:  
1. To see the Callers List heading, press .  
2. To see the first new caller in the list, press twice.  
To move down and up the list, press ª.  
If you want to scroll steadily, press and hold ª  
3. To leave the Callers List at any time, press or ®.  
Note: If you are on a call while viewing the Callers List, pressing ® also drops the  
call.  
You must subscribe to your telephone company for the Calling Line Identification service.  
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33  
Making a call from the Callers List  
To dial a number in the Callers List:  
1. Press .  
2. Use ª to find the number you want to dial.  
3. Lift the handset or press either © or .  
4. To end the call, hang up the handset or press ®.  
Note : When you finish the call, the display returns to the Callers List.  
If you call a number from the Callers List and you do not get connected, you may have to  
edit the number (for example, the number may be long distance and you may have to add  
“1”). See Editing in the Callers List  
below.  
Editing in the Callers List  
To edit a number in the Callers List:  
1. Press .  
2. Use ª to find the item you want to edit.  
3. Press any key on the dialpad to begin editing.  
4. To add digits, use the dial pad. To erase one digit to the right of the cursor, press  
. To erase one digit to the left of the cursor, press .  
Caution: The Callers List does not save changes. If you plan to call the number  
again, copy it to the Directory or a memory key. See Saving Displayed Num-  
bers from the Callers List  
on page 35.  
5. To dial the edited number, lift the handset or press either © or .  
To have the Callers List show local numbers without the area code and internal numbers as  
extensions, see Entering area codes  
on page 46.  
To dial back a long distance number in the Callers List:  
1. Press .  
2. Use ª to find the item you want to edit.  
3. Using the dial pad, press and the area code if necessary.  
4. To dial the edited number, lift the handset or press either ©or .  
5. If you want to save the number to the directory, press ß See To save a  
displayed number to the Directory when not on an active call:  
page 25.  
on  
Listening to messages in the Callers List  
To listen to messages in the Callers List:  
1. Press .  
2. Use ª to find the message you want to hear.  
3. Press .  
4. Press ® when you have finished listening to the message.  
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34  
To make the message new in the Callers List:  
1. Press .  
2. Use ª to find the message that you want to make new.  
3. Press . The indicator light begins flashing and  
Once you exit the Callers list,  
new message.  
appears on the display.  
appears on the display indicating a  
Saving displayed numbers from the Callers List  
To copy a number from the Callers List to the Directory or to a memory  
key:  
1. Press .  
2. Use ª to find the item you want to copy.  
3. Press ß.  
4. Press ¢ or the memory key where you want to store the number.  
5. If no name is displayed, you are prompted to enter one.To enter a name, use the dial  
pad. See Entering Names on page 22. If you do not want to enter a name, go to  
step 7.  
6. Press ß.  
7. Use the dial pad to enter a mailbox number. See Assigning people to a Mail-  
box on page 32.  
8. Press ß.  
9. Lift the handset and press § to record the name. See Call Announce  
(Voice Tag) on page 22.  
10. Record the name.  
11. Press ß.  
12. Press to review the recording.  
13. Press ß.  
Note : Omit steps 7 through 12 if you do not want to assign a mailbox or record a  
name from the Callers List.  
14. To leave the Callers List at any time, press or ®.  
Deleting items from the Callers List  
To delete an item in the Callers List:  
1. Press .  
2. Use ª to find the item you want to delete.  
3. Press twice.  
You are still in the Callers List.  
4. To leave the Callers List at any time, press or ®.  
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35  
To delete all items in the Callers List:  
1. Press .  
2. Press once.  
3. Press .  
4. Press again to confirm deletion of the entire Callers List.  
5. Press ®.  
Memory keys  
Saving numbers and names to memory keys  
You can save the numbers and names of your customers, business associates, or anyone  
you call frequently in 9516CW’s five memory keys. You can also assign those numbers  
Call Announcements (Voice Tags) and personal greetings. See Directory on page 20 for  
more information on saving additional numbers and names to the Directory.  
Note: To achieve the best sound quality for recorded greetings and Call Announcements,  
it is recommended that you record by speaking into the handset instead of the  
handsfree microphone.  
To save a new name and number to a memory key:  
1. Press ß.  
2. Press the desired memory key.  
Note: If you attempt to save to a memory key that already contains an entry, the  
message,  
appears. You must first delete the old entry  
before saving a new one. See Deleting memory keys  
on page 40 for more  
information.  
3. Enter the number using the dial pad.  
4. Press ß. Only the number is stored at this point.  
5. If you do not want a name, go to step 6. To enter a name, use the dial pad.  
See Entering Names  
on page 22.  
6. Press ß.  
7. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
8. Press ß.  
9. Lift the handset and press § to record a Call Announcement (Voice Tag). See  
Call Announce (Voice Tag)  
on page 22.  
Note : If you do not want to record a Call Announce message, go to step 13.  
10. Record your Call Announcement (Voice Tag) after the tone.  
11. Press ß.  
12. Press to review your recording.  
13. Press ß.  
14. Press ®.  
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36  
Saving from the display to memory keys  
To save from the display to a memory key when not on an active call:  
1. Ensure that a number is on the display. (For example, access the Redial List or Call-  
ers List.)  
2. Press ß.  
3. Press the desired memory key. If the name was displayed with the number, both are  
now saved in the memory key.  
4. If no name is displayed, you are prompted to enter one. If you do not want to enter a  
name, go to step 5. To enter a name, use the dial pad. See Entering Names on  
page 22.  
5. Press ß.  
6. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
7. Press ß.  
8. Lift the handset and press § to record a Call Announcement (Voice Tag). See  
Call Announce (Voice Tag) on page 22.  
Note : If you do not want to record a Call Announce message, go to step 13.  
9. Record your Call Announcement (Voice Tag) after the tone.  
10. Press ß.  
11. Press to review your recording.  
12. Press ß to end your recording.  
13. Press ®.  
14. Label the memory key. See the diagram Labeling the memory keys  
on page  
38.  
Note: To record a personalized greeting for a memory key entry, see Personal-  
ized Greetings for Memory keys on page 38.  
Note : Some of the memory keys may be factory programmed. These keys are locked and  
cannot be erased or reprogrammed.  
To save a displayed number to a memory key when on an active call:  
1. Make or answer a call.  
2. Press ß.  
3. Press the desired memory key. If the name is displayed with the number, both are  
now saved in the memory key.  
4. Select the mailbox number you want to assign to this number. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
5. Press ß. Do not press ® or else you will hang up on your call.  
Note : If you want to save a displayed long distance number to a memory key, you may  
have to add digits. Using the dial pad, press and the area code if necessary.  
Note : Some of the memory keys may be factory programmed. These keys are locked and  
cannot be erased or reprogrammed.  
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37  
Recording a Call Announcement (Voice Tag) for a memory key  
You can also record Call Announcement (Voice Tag) to a programmed memory key. See  
Call Announcement (Voice Tag)  
on page 22 for more information.  
Labeling the memory keys  
Cont ras t  
Direc t ory  
Direct ory  
S ave  
S av e  
Joe  
Linda  
K aren  
Joe  
Linda  
B rian  
B rian  
Christ ine  
K aren  
Christ ine  
G reet ings  
Record  
G reet ings  
Record  
After programming the memory keys, label them with the supplied blank labels and key caps.  
††  
Personalized Greetings for Memory keys  
You can record a personal greeting for the numbers stored in your memory keys. When the  
call is received and the number is matched to a number in a memory key, the caller will  
hear the personal greeting you have recorded.  
For example, if someone named Peter calls, the message could be:  
“Hi Peter. The time for the dinner meeting tonight is now 7:30 pm instead of 6:30 pm.”  
Note : If you assign a personal greeting to someone who is already assigned to a mailbox,  
that person will hear the Personal Greeting instead of the mailbox greeting.  
To record a personalized greeting for a memory key:  
1. Press the desired memory key.  
2. Press §.  
3. Lift handset and press §.  
4. Record your personalized greeting.  
5. Press ß to end your recording.  
6. Press ®.  
Keep key caps and the sliding panel away from small children. These small parts may come off the telephone if it is dropped.  
You must subscribe to your telephone company for the Calling Line Identification service for this feature to work.  
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38  
To listen to a personalized greeting stored in a memory key:  
1. Press the desired memory key.  
2. Press .  
3. Press ®.  
Note: The Live dial pad option must be turned off to listen to greetings in memory keys.  
See Selecting the dial pad mode  
on page 45 for more information.  
To change a personalized greeting stored in a memory key:  
1. Press the desired memory key.  
2. Press §.  
3. Lift handset and press §  
4. Re-record your greeting.  
5. Press ß to end your recording.  
6. Press ®.  
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting  
the dial pad mode  
on page 45 for more information.  
To delete a personalized greeting stored in a memory key:  
1. Press the desired memory key.  
2. Press .  
3. While the personalized greeting is playing, press twice.  
4. Press ®.  
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting  
the dial pad mode  
on page 45 for more information.  
Making calls from memory keys  
To call from a memory key:  
To predial from a memory key:  
1. Lift the handset or press either ©  
or .  
1. Press the memory key with the number  
you want to dial out.  
2. Press the memory key with the number  
you want to dial out.  
2. Lift the handset or press either ©  
or .  
Note : If the Live dial pad option is turned on, you do not have to lift the handset or press  
any other button. Pressing the memory key will automatically dial the number and  
put the telephone in Handsfree mode.  
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39  
Editing memory keys  
To edit a memory key:  
1. To see its contents, press the memory key.  
2. Press .  
3. If you do not want to change the number, go to step 4. To backspace and erase dig-  
its, press . To add digits, use the dial pad.  
4. Press ß.  
5. If you do not want to change the name, go to step 6. To add letters, use the dial pad.  
See Entering Names on page 22. To erase letters, press .  
6. Press ß.  
7. Select the mailbox number you want to assign to this person. If you do not select a  
mailbox, the General Mailbox is assigned. See Mailboxes on page 29.  
8. Press ß.  
9. If a Call Announcement already exists, the display asks you to press to  
review it. To record a new Call Announcement (Voice Tag), lift the handset and press  
§ twice.  
or  
If a Call Announcement does not already exist and you want to record a new one, lift  
the handset and press record.  
Note : If you do not want to record a new Call Announce message, go to step 13.  
See Call Announcement  
(Voice Tag) on page 22 for more information.  
10. Record your Call Announcement (Voice Tag) after the tone.  
11. Press ß.  
12. Press to review your recording.  
13. Press ß.  
14. Press ®.  
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting  
the dial pad mode  
on page 45 for more information.  
Deleting memory keys  
Before you can save to a memory key that already contains a saved entry (a name, number,  
feature code, etc.), you must first delete the old contents of the memory key.  
To delete a memory key:  
1. To see its contents, press the memory key.  
2. To erase, press twice.  
Note: The Live dial pad option must be turned off to edit memory keys. See Selecting  
the dial pad mode  
on page 45 for more information.  
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40  
Saving features in memory keys  
For easy access, you can save the feature codes of telephone company services in your  
memory keys. This works well with network features such as Call Forwarding, Call Wait-  
ing and Call Return. Some features require an On and Off code in two separate keys, while  
other features are stored in only one key. The following procedures show you how to save  
both On and Off codes.  
To save a feature On code:  
To save a feature Off code:  
1. Press ß.  
1. Press ß.  
2. Press the desired memory key.  
Note: If you attempt to save to a  
memory key that already contains an  
entry, the message,  
2. Press the desired memory key.  
Note: If you attempt to save to a  
memory key that already contains an  
entry, the message,  
appears. You must  
appears. You must  
first delete the old entry before saving  
a new one. See Deleting memory  
keys on page 40.  
first delete the old entry before saving  
a new one. See Deleting memory  
keys on page 40.  
3. Enter the telephone company feature  
3. Enter the telephone company feature  
code for turning the feature on. Read  
code for turning the feature off. Read  
the display to confirm the number.  
the display to confirm the number.  
4. Press ß again.  
4. Press ß again.  
5. Enter the feature name using the dial  
pad. See Entering Names on  
page 22.  
5. Enter the feature name using the dial  
pad. See Entering Names on  
page 22.  
6. Press ß three times to save the  
name and skip the mailbox and voice  
tag prompts.  
6. Press ß three times to save the  
name and skip the mailbox and voice  
tag prompts.  
7. Label the memory key. See the dia-  
gram on page 38.  
7. Label the memory key. See the dia-  
gram on page 38.  
Note: Contact your local telephone company for the appropriate feature codes.  
Using feature keys  
When a memory key is programmed with a feature code, you can use the memory key to  
activate or deactivate the feature.  
To turn a feature on or off:  
1. Press the memory key where you stored the desired feature. The display shows the  
feature name and code.  
2. Lift the handset or press either © or .  
The feature code is dialed out, which turns the feature on or off.  
Note : If the Live dial pad option is turned on, you do not have to lift the handset or press  
any other button. Pressing the memory key will automatically dial the feature code  
and put the telephone in Handsfree mode.  
You must subscribe to your telephone company for Custom Calling Features.  
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41  
Saving a feature and light to memory keys  
You can make the set indicator light come on when you turn a feature on and go off when  
you turn that same feature off. You can only do this with one feature, and the feature must  
have separate On and Off codes (such as Call Forwarding).  
For example, you may want the light to remind you that you have turned Call Forwarding  
on. To do this, use one key to turn the indicator light on when you activate the feature. Use  
the second key to turn the indicator light off when you deactivate that same feature. The  
following procedure shows you how to program a Feature Light On and Off key.  
To save a FeatureLight On key:  
To save a FeatureLight Off key:  
1. Press ß. Do NOT select a  
1. Press ß. Do NOT select a  
memory key yet.  
memory key yet.  
2. To program the light on, press .  
2. To program the light off, press .  
3. Press the desired memory key.  
Note: If you attempt to save to a  
memory key that already contains an  
entry, the message,  
3. Press the desired memory key.  
Note: If you attempt to save to a  
memory key that already contains an  
entry, the message,  
appears. You must  
appears. You must  
first delete the old entry before saving  
a new one. See Deleting mem-  
ory keys on page 40 for more infor-  
mation.  
first delete the old entry before saving  
a new one. See Deleting mem-  
ory keys on page 40 for more infor-  
mation.  
4. Enter the telephone company feature  
4. Enter the telephone company feature  
code for turning the feature on.  
code for turning the feature off.  
5. Press ß.  
5. Press ß.  
6. Read the display to confirm the num-  
ber.  
6. Read the display to confirm the num-  
ber.  
7. Label the memory key.  
See the diagram on page 38.  
7. Label the memory key.  
See the diagram on page 38.  
Note: Contact your telephone company for the appropriate feature codes.  
Using Feature Light keys  
To turn a feature and its light on or off:  
1. Press the memory key where you stored the FeatureLight.  
The display shows  
2. Lift the handset or press either ©or .  
The feature and light turn on or off. (When the feature and light are on and you are  
not using the telephone, the display shows as a reminder).  
or  
.
Note : If the Live dial pad option is turned on, you do not have to lift the handset or press  
any other button. Pressing the memory key will automatically dial the feature code  
and put the telephone in Handsfree mode.  
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42  
Advanced Features  
Adding a timer key  
You can program any of the memory keys to be a timer key.  
To add a timer key:  
1. Press the Set Options key.  
2. Use ª to scroll to number 4 or press ‚› to go directly to the item.  
3. Press to add a timer key.  
4. Press a memory key.  
5. Press ß.  
6. Press ®.  
7. Label the timer key. See the diagram on page 38.  
Using the call Timer  
The timer key is used to time the length of a call.  
To show the timer on the display:  
1. Make or answer a call. The timer starts running automatically.  
2. Once on the call, press the Timer key. The display shows the running time of the call.  
Press the Timer key again to return the display to the date and time.  
3. When the call is over, hang up the handset or press ®. The timer stops counting. To  
show the elapsed time of the most recent call (or last call) when you are not on a call,  
press the Timer key.  
Deleting a timer key  
To delete the timer key:  
1. Press the timer key.  
2. Press twice.  
Adding a page key  
You can program any of the memory keys to be a page key. If the page key is assigned, the  
9516CW is able to receive and initiate page transmissions.  
To add a page key:  
1. Press the Set Options key.  
2. Use ª to scroll to number 21 or press ¤⁄ to go directly to the item.  
3. Press to add a page key.  
4. Press a memory key.  
5. Press ß.  
6. Press ®.  
7. Label the page key. See the diagram on page 38.  
Note : For proper operation of the Page feature, all phones must have Page keys assigned.  
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43  
Using the page  
The page feature of the 9516CW allows you to send a page message to other 9516CW  
telephones, to an external speaker within your office, or to other page- compatible 9000  
series telephones (such as the 9417CW). Before you can use this feature, you must pro-  
gram one memory key on each telephone in the paging network to be the page key. Also,  
page lines must be connected between all of the 9000 series telephones. See Installing  
the Page Lines on page 45 for more information on connecting the page lines.  
When the Page feature is activated, page lines are installed and the Call Announce Option  
on your telephone is set to either “Name Only” or “Name or Number”, either the Call  
Announce (Voice Tag) or the number of the caller who phones your telephone will be  
heard over the other Page-enabled telephones and any attached external speakers. For  
example, if you have Joe’s number stored in your Directory with the Call Announce, “It’s  
Joe calling,” and Joe calls your Page-enabled telephone, all phones in the paging network  
will hear, “It’s Joe calling,” before they hear Joe’s page message.  
To send a page message:  
1. Lift the handset.  
2. Press the page key and speak into the microphone or handset.  
3. Replace the handset or press ® to end a page.  
Deleting a page key  
To delete a page key, you must first reprogram the key to be a memory key. You can then  
delete the memory key.  
To delete a page key:  
First, reprogram the key to be a memory key:  
1. Press ß.  
2. Press the page key.  
3. Press to begin re-programming the page key to be a memory key.  
4. Press ß four times to skip the number, name, mailbox and voice tag prompts.  
The page key has been changed to a memory key.  
Second, clear the contents of the memory key:  
5. Press the page key.  
6. Press twice.  
Note: The Live dial pad option must be turned off to delete a page key. To save a number  
into the memory key, refer to Memory Keys on page 38.  
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44  
Installing the page lines  
The page lines must be connected in parallel with each other on pins 1 and 6 of Jack #2 as  
shown below:  
Meridian  
9516CW/9417CW  
Set#2  
Jack 2  
1 2 3 4 5 6  
Meridian  
9516CW/9417CW  
Set #1  
Meridian  
9516CW/9417CW  
Set #3  
Jack 2  
1 2 3 4 5 6  
Jack 2  
1 2 3 4 5 6  
Distribution Block  
Optional  
External  
Page  
Amplifier  
Note : A separate jack and a 6 conductor line cord is required to connect page lines. This  
cord is not supplied with the 9516CW telephone. Contact your telephone company  
representative to have page lines connected to your telephones.  
Selecting the dial pad mode  
When you select the dial pad mode, you are turning the Live dial pad option on or off.  
With Live dial pad on, the telephone automatically dials out and turns on Handsfree as  
soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone  
is in regular or predial mode. This means after you dial the telephone number you must lift  
the handset or press either or © before the telephone number is dialed. The  
Live dial pad option default is off.  
To select the dial pad mode:  
1. Press the Set Options key.  
2. Use ª to scroll to number 5 or press ‚fi to go directly to the item.  
3. Press to change the dial pad mode.  
4. Press ®.  
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45  
Entering area codes  
When you enter an area code or prefix using this feature, your 9516CW telephone will  
remove that code or prefix from incoming numbers. For example, if you enter your area  
code into this option, all calls in your area code will appear in the Callers List with the  
area code stripped off (the area code will appear in brackets after the number). This feature  
may make it easier to identify local calls. You can enter three separate area codes or pre-  
fixes, each up to seven digits long.  
To enter area codes and prefixes:  
1. Press the Set Options key.  
2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.  
3. Press .  
4. Enter the area code or prex and press ß.  
Repeat this step for each area code or prex you want to enter.  
5. Press ®.  
To delete or change an area code or prefix:  
1. Press the Set Options key.  
2. Use ª to scroll to number 7 or press ‚‡ to go directly to the item.  
3. Press . The rst area code is displayed. If this is the number you want to delete or  
change, go to step 5.  
4. Press ß until you see the number you want to change or delete.  
5. Press to backspace and delete or change the area code or prex.  
6. Press ß.  
7. Press ®.  
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46  
Entering Dialing Restrictions  
Dialing Restrictions are used to prevent certain numbers from being dialed out. There are  
three codes (up to seven digits each) that can be programmed to prevent certain numbers  
from being dialed. If you attempt to dial a number that matches the restricted digits, the  
message,  
appears on the display. For example, if you entered the  
codes below:  
1st code> 0  
2nd code>1  
3rd code> 411  
Any number beginning with 0, 1 or 411 could not be dialed from the telephone. However,  
the number 555-0411 could be dialed because it does not begin with the restricted digits.  
To enter Dialing Restrictions:  
1. Press the Set Options key.  
2. Use ª to scroll to number 23 or press ¤‹ to go directly to the item.  
3. Press .  
4. Enter the digits you want restricted and press ß.  
Repeat this step for each dialing restriction you want to enter.  
5. Press ®.  
To delete or change Dialing Restrictions:  
1. Press the Set Options key.  
2. Use ª to scroll to number 23 or press ¤‹ to go directly to the item.  
3. Press .  
4. Press to back space and delete or change restricted digits.  
5. Press ß. Repeat steps 4 and 5 for the restricted digits that you want to delete.  
6. Press ®.  
Important: Care must be taken when you are restricting numbers that start with 9. If you  
enter 9, 91, or 911 as one of the dialing restrictions, you will not be able to  
dial the emergency services number 911.  
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47  
The Security Numbers feature  
The 9516CW is equipped with a Security Numbers feature to keep selected numbers pri-  
vate when you dial. When you have entered a security number using this option, your tele-  
phone does not display or store the digits that you dial after that security number. Instead,  
the numbers that follow the security number are replaced with the * symbol on the display.  
You can secure up to five 12-digit numbers.  
For example, Joe enters 291-9000 as a security number through the Set Options list. His  
Voice Mail number is 1234 and his password is 5678. To access his messages, Joe dials  
291-9000 1234 5678. Because the Voice Mail number and password follow the security  
number, the display shows 291-9000 **** ****, and Joe’s password is not displayed or  
stored in the Redial List. For more information on the Redial List, refer to Using the  
Redial List on page 7.  
To enter security numbers:  
1. Press the Set options key.  
2. Use ª to scroll to number 25 or press ¤fi to go directly to the item.  
3. Press .  
4. Using the dial pad, enter the security number.  
5. Press ß to save your number.  
Repeat steps 4 and 5 for each secure number you want to enter.  
6. Press ®.  
To delete or change a security number:  
1. Press the Set options key.  
2. Use ª to scroll to number 25 or press ¤fi to go directly to the item.  
3. Press .  
4. Press ßuntil you nd the number you want to change or delete.  
5. Press to backspace and simply delete the secure number, or delete the  
secure number and use the dial pad to enter the changed number.  
6. Press ß.  
7. Press ®.  
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48  
The Fax Switch  
The Fax Switch feature allows you to have two telephone numbers on one incoming line.  
There is one telephone number for the line and another telephone number for a Fax Switch  
peripheral (e.g. fax machine).  
To use the Fax Switch, you must subscribe to your telephone company for Distinctive  
Ringing . The telephone company will then provide you with an additional telephone  
number (for your Fax Switch peripheral) which will have a slightly different ring. The  
9516CW will use the two ring types to determine whether an incoming call is for the tele-  
phone or the peripheral. The peripheral should be set to answer after three or more rings.  
Note: If Long Distance Ringing is available in your area, long distance calls will be sent  
to the Fax Switch peripheral. Also, you cannot use the Fax Switch feature and the  
Special Greeting feature at the same time.  
The 9516CW must be configured so the Fax Switch peripheral is connected to pins 3 and 4  
of jack number 2. See Connecting an optional fax machine or modem  
on  
page 4 for more information.  
Note: If you subscribe to your telephone company for Call Waiting services, your Fax  
Switch peripheral may lose data or get disconnected if someone calls while your  
fax is receiving data. We recommend that you do not subscribe to the Call Waiting  
service from your telephone company if you are using the Fax Switch feature.  
Incoming Calls  
The first ring of an incoming call will ring at the 9516CW and the Fax Switch peripheral.  
The 9516CW uses this ring to identify which device the call is intended for. If it is a nor-  
mal ring, the call is routed to the 9516CW and the Fax Switch peripheral stops ringing and  
is disconnected. If it is a distinctive ring, the call is rerouted to the Fax Switch peripheral  
and the 9516CW stops ringing.  
Outgoing Calls  
When the Fax Switch peripheral is idle, the 9516CW can be used as a normal line. When  
the Fax Switch peripheral is in use, the set indicator light and  
on the display.  
appears  
Setting the Fax Switch  
You can program the telephone to enable or disable the Fax Switch feature.  
To set the Fax Switch:  
1. Press the Options key.  
2. Use ª to scroll to number 20 or press ¤‚.  
3. Press to enable or to disable the Fax Switch.  
4. Press ®.  
Note: For proper operation of this feature, all of the 9516CW telephones/peripherals  
must have the Fax Switch enabled. By default, the Fax Switch is off.  
The actual name for the Distinctive Ringing service varies from area to area. This service may also be known as Ident-a-call,  
Ident-a-ring, Teen Service, Signal Ring, Custom Ringing or Long Distance Ringing.  
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49  
Copying the Directory to another 9516CW telephone  
The contents of the Directory of one 9516CW telephone can be copied into the Directory  
of another 9516CW. You can save a lot of programming time by copying the contents of a  
completed Directory to another Directory instead of entering the names and numbers  
again. The contents of the Directory can also be transferred into any other 8000 & 9000  
series telephone that supports Directory transfer. (For example, the 9417CW).  
While the Directory is being transferred, the telephone is out of service.  
Note : Both 9516CW telephones must have separate telephone numbers.  
To copy the Directory to another 9516CW telephone:  
Steps 1 to 3 must be completed on both 9516CW telephones.  
Note :You can only transfer the Directory to one 9516CW at a time.  
1. Press the Set Options key.  
2. Use ª to scroll to number 24 or press ¤› to go directly to the item.  
Note : Once you have enabled the Data transfer option, you have four minutes to  
begin the data transfer before the option times out.  
3. Follow the instructions on the display to begin the Directory transfer.  
4. On the 9516CW telephone you are copying the Directory from, use handsfree mode  
to dial the telephone number of the other 9516CW. The receiving 9516CW automati-  
cally answers the call after the rst ring and begins copying the data being sent. The  
display shows a message indicating that the Directory information is being sent and  
received.  
Note : The handset must remain in the cradle while the Directory is being trans-  
ferred. During the transfer, press the left side of to turn down the volume.  
5. The display shows:  
when the Directory Transfer is com-  
plete. If the transfer is unsuccessful, the display shows:  
Note : To end the Directory Transfer at any time, press ®.  
If the Directory on the telephone receiving the information fills before the Directory  
Transfer is finished, the rest of the Directory items are not sent. For example, if the tele-  
phone receiving the information already has 50 items in its Directory, only the first 25  
Directory items are transferred.  
When you transfer directory items from one 9516CW to another, any information such as  
call announcements/voice tags, mailbox greetings or mailbox numbers are not trans-  
ferred. You need to re-enter this information to the receiving 9516CW.  
Note : If you subscribe to the Call Waiting service from your telephone company and  
someone calls while the Directory Transfer is in progress, the transfer may be cor-  
rupted by the Call Waiting tone.  
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50  
Call Blocking  
The Call Blocking feature detects “Private Name” and/or “Private number” incoming  
calls. When “Private Name” or “Private number” calls are received, Call Blocking directs  
the call to be answered after the first ring by the answering machine. The caller will hear  
the Private Greeting if you have recorded one. See The Private Greeting  
on page 15  
for more information. The Call Blocking option default is off.  
For example:  
You may be receiving nuisance calls from “Private Number” and/or “Private Name” call-  
ers. Enabling Call Blocking sends these types of calls to the answering machine after the  
first ring instead of interrupting you.  
To enable call blocking:  
1. Press the Set Options key.  
2. Use ª to scroll to number 16 or press ⁄ fl to go directly to the item.  
3. Press to enable or disable call blocking.  
4. Press ®.  
Using a headset  
To connect the headset, you must disconnect the handset and attach the headset to the jack  
labeled  
.
You cannot use Handsfree when the headset mode is enabled. The © key is used to  
answer the call. Press ® when the call is finished.  
Note: When the headset mode is enabled, the handset must remain in the cradle. The  
headset mode default is off.  
Changing the headset mode  
To change the headset mode:  
1. Press the Set Options key.  
2. Use ª to scroll to number 22 or press ¤¤.  
3. Press to enable or disable the headset mode.  
4. Press ®.  
We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications  
or Plantronics for compatible headsets/amplifiers.  
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51  
Automated Attendant  
The Automated Attendant feature of the 9516CW works as the receptionist for a small  
business. When activated, the Automated Attendant prompts provide a list of options so  
your callers can:  
• receive information  
• leave messages  
• be connected to an operator  
The Automated Attendant feature provides your callers with commands to use each of  
these options. The callers press the key on the dial pad associated with the option they  
want to activate.  
When the Automated Attendant feature is turned on, callers always hear the Automated  
Attendant greeting, even if you have recorded a personal greeting. Callers cannot skip the  
Automated Attendant greeting by pressing £.  
Example of Automated Attendant  
The following example explains how to set up the mailboxes and greetings to use the auto-  
mated attendant.  
Joe’s Bistro has some customers who prefer to use English and some who prefer to use  
Italian. For this reason, Joe has decided to change his automated attendant to include both  
languages.  
The first thing Joe did was subscribe to his telephone company to get Distinctive Ringing  
service. This gives him one telephone number for his English customers and one for his  
Italian customers.  
Next, Joe recorded his General Mailbox Greeting:  
“Thank you for calling Joe’s Bistro. For today’s lunch specials, press ; for our busi-  
ness hours, press ¤; to leave a message, press ; to speak to Joe, press .”  
Then Joe recorded his Special Mailbox Greeting to take advantage of his Distinctive Ring  
feature. This greeting is in Italian and tells the customers to press for lunch specials, fl  
for business hours, to leave a message and ° to speak to Joe.  
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52  
Joe then set up his mailboxes as shown in this table.  
Mailbox # Mailbox type Greeting  
1
2
Announce  
Announce  
The special for today is corned beef on rye.”  
Our business hours are 7:00 am to 9:00 pm on week days  
and 11:00 am to 11:30 pm on Saturdays.”  
3
4
Normal  
Please leave a message after the tone and I will get back to  
you as soon as possible.”  
Ring through The caller will hear a tone and the telephone will ring to let  
Joe know that someone would rather speak to him than leave  
a message. If Joe does not answer this call, the following  
message is played: Im sorry, but I cannot answer the phone  
right now. Please leave a message after the tone and I will  
get back to you as soon as possible.”  
5
6
7
8
Announce  
Announce  
Normal  
Same as mailbox 1, but greeting is in Italian.  
Same as mailbox 2, but greeting is in Italian.  
Same as mailbox 3, but greeting is in Italian.  
Ring through Same as mailbox 4, but greeting is in Italian.  
Enabling or disabling the Automated Attendant feature is done through the Set Options  
list.  
To enable or disable the Automated Attendant:  
1. Press the Set Options key.  
2. Press ª to scroll to number 19 or press ⁄· to go directly to the item.  
3. Press to enable or disable Automated Attendant.  
4. Press ®.  
When Automated Attendant is enabled all calls are answered by either your General, Spe-  
cial or Private Greetings. If your caller does not press any of the dial pad keys after the  
greeting has played, the greeting will play a second time and the caller is given the oppor-  
tunity to leave a message. The Automated Attendant default is off.  
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53  
Remote Notification  
You can program the 9516CW to call you at a different telephone number when there is a  
new message for you.  
If the Remote Notification call is not answered, the 9516CW will attempt to call you five  
more times. The Remote Notification default is off.  
To enable or disable Remote Notification:  
1. Press the Set Options key.  
2. Press ª to scroll to number 17 or press ⁄‡ to go directly to the item.  
3. Press to enable or to disable remote notication.  
4. Press ®.  
To set the remote Notification Number:  
1. Press the Set Options key.  
2. Press ª to scroll to number 18 or press ⁄° to go directly to the item.  
3. Press .  
4. Using the dial pad enter the Remote Notication number.  
5. Press ß.  
6. Press ®.  
Note : You should enable the Remote Notification feature from the number you want to be  
contacted at to avoid missing messages.  
The 9516CW audibly alerts the remote location to remind them that the Remote Notifica-  
tion feature is still enabled. Remote Notification can be disabled by the remote location by  
pressing £.  
For example:  
If someone comes to visit you and uses your telephone number as the Remote Notifica-  
tion number and forgets to disable it before leaving, you can disable Remote Notifica-  
tion by pressing £.  
If you have set up your 9516CW to call a paging system you must insert a pause between  
the pager number and the number to be paged. Pressing ˙ inserts a three second  
pause between the two numbers. Depending on the type of paging service, multiple pauses  
may have to be inserted.  
For example:  
If the pager number is 222-1234, and the number to be paged is 222-5678:  
Dial 222-1234, press ˙ ˙222-5678.  
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54  
Remote Access  
You can access the 9516CW from another telephone number to retrieve your messages  
and/or call log information.  
Call your 9516CW and listen to the greeting. During the greeting press . The 9516CW  
prompts you to enter your password. Using the dial pad, enter your four digit password (as  
shown below). After you have entered the correct password, the main menu prompts you  
to press a dial pad key to select the option you want. Select the option and follow the voice  
prompt. See the Remote Access chart on the next page for more information about the  
main menu prompts.  
For example:  
Press for Callers:  
You can listen to the numbers in your callers list, the date and time calls were logged  
and any messages that you have. You can delete, replay, and renew your messages.  
Press ¤ for Directory:  
You can listen to names and numbers that you have entered in your Directory or change  
your personalized Greeting.  
Press for Greetings:  
You can listen to or change the General, Special, Private or Mailbox greetings that you  
have recorded.  
Note : You cannot access individual mailboxes remotely.  
Press for Options:  
You can turn the answering machine on or off, enable or disable the Toll Saver, turn  
Remote Notification on or off, enter your Remote Notification number.  
Press to record a memo.  
You set your password for remote access through the Set Options list.  
To set your password:  
1. Press the Set Options key.  
2. Press ª to scroll to number 12 or press ⁄¤ to go directly to the item.  
3. Press .  
4. Using the dial pad enter your four digit password.  
5. Press ß.  
6. Press ®.  
Note : The 9516CW comes with the password set at 2222. We recommend that you  
change your password when you are personalizing your telephone.  
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55  
To listen to your messages remotely:  
1. Dial the telephone number of the remote 9516CW.  
2. While the greeting is playing, press . Even if your answering machine is turned off,  
it will still pick up after 15 rings to allow you to turn it on or access other options.  
3. Enter your password.  
4. Press for Callers and listen to the prompts.  
5. Press ®.  
Remote Access  
Main Menu  
Options List  
Main Menu  
¤Directory  
Main Menu  
°Hear First  
Replay  
Greetings List  
Main Menu  
Record a Memo  
Record at Tone  
£To End  
Callers  
Main Menu  
°Hear General  
(Spec, Priv,  
MB 1-9)  
°Answer On/Off  
°First Call  
Change  
Replay  
Previous Item  
°Next Item  
Main Menu  
Record  
Personal  
Greeting  
Replay  
Change  
¤Make New  
Record at tone  
£To End  
Record at Tone  
°Toll Saver  
Change  
Delete  
£To End  
Previous  
°Next Call  
Previous Item  
°Next Item  
Main Menu  
Previous  
Previous  
Play  
°Next Greeting  
£Call  
°Hear Next  
Main Menu  
Stamp  
(Spec, Priv,  
MB 1- 9)  
°Remote Notication  
Change  
Main Menu  
Main Menu  
Previous Item  
°Next Item  
Main Menu  
°Remote Notication #  
Hear Number  
Change  
Previous Item  
°Next Item  
Main Menu  
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56  
Display messages and lights  
The 9516CW has a back-lit three-line display that uses icons and messages for your call  
information as shown below.  
The Callers List screen  
A Sample Callers List screen is shown below.  
May also read:  
Call has been  
returned.  
The list number.  
May also read:  
The call was answered  
by you or your answer-  
ing machine.  
The area code 403 has  
been stripped off.  
The caller called  
three times.  
Long distance call.  
New voice message.  
Time and date of call.  
Unanswered call  
Answered call  
New Voice Message  
New Call  
Call Waiting Identification call  
Old Voice Message  
Knowing when you have a Voice Mail message  
The 9516CW’s set indicator light lets you know that your telephone company Voice Mail  
system has a message for you. The set indicator light flashes slowly and the display shows  
after your voice mail has received a call. Contact your local telephone  
company to find out how you can subscribe to Voice Mail services.  
Clear Message Waiting  
There may be times when  
appears on the display when there are no  
more voice messages. You can turn the display message off using the Clear Message Wait-  
ing feature.  
To clear message waiting:  
1. Press the Set Options key.  
2. Use ª to scroll to number six or press ‚fl to go directly to the item.  
3. Press to clear message waiting.  
4. Press ®.  
Note : This only applies when you subscribe to Voice Mail services from your telephone  
company.  
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57  
General display messages  
Message  
What it means  
If there is no dial tone, make sure the line cord and handset  
cord are attached securely.  
The transfer of Directory information from one 9516CW to  
another 9516CW has begun.  
The transfer of Directory information has been aborted.  
The number you have entered cannot be dialed because it  
has been entered into the Dialing Restrictions feature.  
The Directory remains empty until you add numbers and  
names to it.  
The Directory has a 75 entry limit. If you want to add an item,  
delete an item you no longer use.  
An extension telephone is using the same line that you want  
to use. Wait until the message disappears before making  
your call.  
The FeatureLight On key has been pressed and the code  
dialed out.To turn off the feature and the light, press the Fea-  
tureLight Off key and lift the handset or press either  
©or .  
The call is forwarded from another telephone.  
The memory key is factory-programmed and cannot be  
erased or reprogrammed. Program a different memory key.  
The caller is calling from outside your local area. Long dis-  
tance dialing is required to return the call.  
Your Voice Mail service has received a call for you. To sub-  
scribe to voice mail service contact your telephone company.  
The caller has requested that the telephone company not  
deliver the number or name.  
or  
This appears if you press µ before making any calls  
on your telephone or if power has been interrupted.  
The ringer volume is turned off.To turn the ringer on; without  
lifting the handset, press the right side of the volume bar.  
The name or number is unavailable from the telephone com-  
pany.  
or  
The telephone number is longer than the display.The display  
shows and 14 or 15 digits of the number depending on  
whether the phone is on or off hook.  
Indicates an incoming call.  
Indicates that the telephone is off hook.  
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58  
Message  
What it means  
Indicates an incoming Call Waiting call.  
Indicates the number of new messages in your 9516CW  
answering machine.  
When you are not on the telephone and not in the Callers  
List, the display shows you how many callers have been  
added to the list since you last checked it.  
You have tried to save to a memory key that already contains  
an entry. First delete the existing entry, then try again.  
Callers List display messages  
Message  
What it means  
Your telephone does not record incoming calls until you sub-  
scribe to the Calling Line Identication service. If you do sub-  
scribe, you have not received any calls in the list yet or you  
have deleted all numbers in the Callers List.  
xx is the number of old calls automatically removed to make  
room for incoming new calls in the Callers List.The limit is 50  
calls.  
The call is forwarded from another location.  
The caller has called from outside your local area. Long dis-  
tance dialing is required to return the call.  
You are trying to call someone in your Callers List and the  
number is unknown or private.  
The caller has requested that the telephone company not  
deliver the number or name.  
or  
The name or number is unavailable from the telephone  
company.  
N means a new call.  
means the number is longer than the display.  
means you have returned the call from the Callers List.  
Means you have a saved memo.  
Indicates an unanswered call in the Callers List  
Indicates an answered call in the Callers List  
Indicates a Call Waiting call in the Callers List  
2x means this caller has called twice.  
The display shows the date and time of the last call from that  
caller.  
Indicates a new voice message in the Callers List.  
Indicates a played voice message in the Callers List.  
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59  
Learning about the Lights  
The 9516CW’s set indicator light also alerts you when another extension is on the line, the  
telephone rings, a call is on hold or a feature is on. There is a small red light beside  
© to show you the status of handsfree and mute.  
Set indicator light messages  
Feature  
Light  
Call is on hold  
Extension in use  
Feature ON  
Set indicator light ashes quickly.  
Set indicator light is on.  
Set indicator light is on.  
Message Waiting  
Visual Ringing  
x New Messages  
Set indicator light ashes slowly.  
Set indicator light ashes very quickly.  
Set indicator light ashes quickly.  
You must subscribe to Voice Mail services from your telephone company for this feature to work.  
Handsfree indicator light messages  
Feature  
Light  
Call is on Handsfree  
Microphone is muted  
Handsfree/Mute indicator light is on.  
Handsfree/Mute indicator light ashes quickly.  
Viewing multiple display and light messages  
When you are not using the telephone, there are several messages that can be active at any  
time, such as  
more than one of these messages is active, the display shows the most recent message and  
an arrow beside it (e.g., You can view the other messages by pressing  
,
,
and  
. When  
. Each time you press , the display shows the next active message and its  
associated light.  
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60  
Special Information about your 9516CW  
If a power failure occurs while you are on your call, your call will not be disconnected.  
Your 9516CW is capable of maintaining your call during a power failure.  
If a power failure occurs while you are on a handset call:  
Your call will continue as usual with no interruptions.  
If a power failure occurs while you are on a handsfree call:  
Your call is automatically placed on hold.  
• Lift the handset to retrieve the call.  
Note: The display on your 9516CW will be blank during the power interruption.  
When power is restored to the telephone, it will re-initialize just as it did when you origi-  
nally set up the 9516CW. The telephone display will show:  
for approximately 15 seconds.  
Note: If you did not retrieve your handsfree call before power was restored, the telephone  
will display will show:  
after the “  
” display is cleared.  
 TIPS  
• If you subscribe to Calling Line Identification services from your local telephone com-  
pany, the date and time will be automatically reset for you after receiving your first  
incoming call. If you do not subscribe to Calling Line Identification services, you must  
set the date and time manually. See Setting the date and time  
on page 10 in the  
9516CW Installation and User Guide for more information.  
• All stored Directory items and call information in the Callers List in your 9516CW will  
be saved during a power failure.  
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61  
Troubleshooting  
The display is in the alternate language.  
You can change to the other language by pressing the Set Options key, then pressing ‚⁄  
and pressing .  
The cursor does not move when I am saving in the Directory.  
The number or name is too long. Numbers can be no longer than 24 digits and names can  
be no longer than 16 characters.  
Callers are not identified on the display.  
Let the telephone ring at least twice before answering. If that does not work, you may not  
have Calling Line Identification service. To subscribe, contact your local telephone  
company.  
The Callers List is empty.  
Until you subscribe to Calling Line Identification service, your telephone does not record  
incoming calls.  
The Handsfree / speakerphone is not working.  
If the speakerphone is not working, the option for the headset may be enabled. To fix this  
problem, go to option 22 and turn it off.  
I cannot hear a caller or be heard.  
Make sure the handset cord is inserted securely into the jack and make sure the receiver  
volume is high enough.  
The caller is hearing the greeting twice before being able to leave a  
message.  
The auto attendant, option 19, has been enabled, which makes the greeting play two times.  
Disable this option to correct the problem.  
The power is out and the display is blank.  
9516CW still operates as a regular telephone during a power failure.You can dial using the  
dial pad and you can receive calls, but the answering machine, other keys or the display  
will not operate until the power is restored.  
The display works but you cannot hear a dial tone.  
Your telephone lines may be wired differently from the telephone jack. To have a service  
person correct the wiring, contact your local telephone company.  
Also check to ensure that the Headset mode is disabled.  
The telephone wobbles.  
Check that the handset cord is placed in the channel between the stand and the telephone.  
See the illustration on page 4.  
I cannot program a memory key.  
Some of the memory keys may be factory-programmed. These keys are locked and cannot  
be erased or reprogrammed.  
The actual name for this service may differ in your area. Please consult your telephone company for information.  
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62  
Call Waiting Identification information is not being displayed.  
Make sure that the Call Waiting Identification information option is enabled, and that you  
have subscribed to a Call Waiting ID service.  
I am unable to call back from the Callers List.  
The Callers List will record the area code of any call, including local calls. You need to  
take the area code out when dialing numbers from the Callers List.  
How do I record a greeting?  
For detailed instructions on recording a greeting, refer to Greetings on page 13.  
How do I answer Call Waiting?  
To answer a Call Waiting call, press ˚.You may have to subscribe to a Call Waiting  
service to use this feature.  
I can view regular Caller ID information, so why can’t I see who is  
calling on Call Waiting?  
Ensure that the Call Waiting Identification option (option 26) is on, and that you have sub-  
scribed to a Call Waiting ID service from your telephone company. Also note that you  
will not recieve Call Waiting ID when an extension is in use.  
How do I connect my fax to work with this phone?  
To set up a fax machine to work with the M9516CW, you must first subscribe to a Distinct  
Ring service through your telephone company. Connect the fax to the M9516CW jack  
marked 2 . Next, set the fax machine to pick up after at least three rings (consult the fax  
machine manual for details). Finally, enable the fax switch option (option 20) on the  
M9516CW. For more details, refer to Connecting an optional fax machine or  
modem on page 4 and The Fax Switch on page 49.  
How do I set up call announcement?  
Call announcement must be turned on in the Option List for either Name & Number, or  
Name Only. To get names to announce, voice tags must be recorded with an associated  
directory entry. Refer to Call Announce (Voice Tag)  
on page 22 for more informa-  
tion.  
How do I have the M9516CW notify a pager of new messages?  
First, set option 17 to on. Under option 18, enter the pager number as the Remote Notify  
number. For more information, refer to Remote Notification  
on page 54.  
How do I listen to old messages?  
You must find the associated caller ID entry in the Callers List. Old messages are saved  
with the caller ID for that call.  
Why does my greeting say, “We are unable to take your call – please  
call back later”?  
You have used up the thirty minutes available recording time. Delete old messages and  
greetings to free up recording time for new messages.  
The actual name for this service may differ in your area. Please consult your telephone company for information.  
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63  
Index  
see Calling Line Identification  
Connecting  
A
Answering Machine  
number of rings before answering 12  
turning off/on 12  
fax or modem 4  
handset cord 4  
line cord 4  
Area codes 46  
Automated Attendant 52  
power adaptor 4  
Contrast key 2  
Cords  
see Connecting  
C
Call Announce (Voice Tag) 22  
options 23  
D
recording a name 22, 23  
setting the volume 11  
Call Blocking  
enabling/disabling 51  
Call Display  
see Calling Line Identification  
Call Waiting Identification 8  
turning display on/off 10  
Call Waiting tone  
see Call Waiting Identification  
Callers key 2  
Date and time 10  
Delete key 3  
Deleting  
area codes 46  
dialing restrictions 47  
Directory items 29  
items in the Callers List 35  
memory key 40  
memos 19  
messages 17, 18  
page key 44  
Redial List 7  
Callers List 33  
deleting in 35  
security number 48  
timer key 43  
dialing long distance 34  
display messages 59  
editing 34  
finding items 33  
listening to messages 34  
making a call 34  
Dial key 3  
Dial pad  
entering names 22  
selecting the mode 45  
Dialing  
long distance 34  
restrictions 47  
Directory  
making a message new again 35  
saving to memory keys 35  
Calling  
from a memory key 39  
from the Callers List 34  
from the Directory 28  
from the Redial List 7  
Calling Line Identification 6, 8, 10, 13, 15,  
22, 26, 29, 33, 38, 59, 62  
Calls  
deleting items 29  
editing 28  
entering names 22  
finding items 27  
key 2  
making a call from 28  
personalized greeting 26, 38  
saving numbers and names 20  
transfer 50  
answering 6  
call screening 18  
Call Waiting 8  
calling from the Redial List 7  
handsfree 7  
intercepting unwanted 18  
making 6  
muting 7  
Display  
language  
changing 10  
messages 58  
Callers List 59  
general 58  
putting a call on hold 6  
CLID  
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Index  
Lights 60  
Link  
E
Editing  
Call Waiting Identification 9  
key 3  
SuperFlash 9  
area codes 46  
dialing restrictions  
47  
mailbox names 30  
memory keys 40  
Security numbers 48  
the Callers List 34  
the Directory 28  
Long distance calling 34  
M
Mailboxes  
Announce Only 29  
editing 30  
greetings 30  
Normal 29  
Ring Through 29  
Memory keys 36  
deleting 40  
F
Fax Switch 49  
Feature Light keys 42  
Finding items  
in Options List 3  
in the Callers List 33  
in the Directory 27  
Flash  
editing 40  
labeling 38  
making calls from 39  
predialing from 39  
saving Feature/light to 41  
saving from the display 37  
saving numbers and names 36  
trouble shooting 62  
Memos  
see Link, SuperFlash  
G
General greeting 29  
Greetings  
Automated Attendant 52  
choosing to skip 30  
general 29, 31  
key 3  
personalized 26, 38  
private 15  
deleting 19  
listening to 19  
making new 17  
recording 19  
Message Waiting 58, 60  
clear 57  
Messages  
special 14  
trouble shooting 62  
H
audible alert 16  
auto playback 16  
Callers List display 59  
calling party  
Handsfree 7  
Handsfree/Mute key 3  
Headset  
using 51  
Hold 6  
control 18  
skip 30  
key 2  
clear Message Waiting 57  
deleting  
I
all 18  
Installation 4  
one at a time 17  
listening  
from the Callers List 34  
remotely 56  
make new 17  
K
Key descriptions 2  
L
Language  
see Display language  
Left Arrow key 2  
Letters  
page 44  
Remote Notification 54  
see also Playback  
Voice Mail 57, 58, 60  
entering 22  
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Index  
Fax Switch 49  
number of rings 12  
Remote Access password 55  
remote notification number 54  
ring tone 11  
Mute 7  
O
Options 3  
P
Page  
SuperFlash 9  
key 43, 44  
volume control 11  
Pager 54  
Passwords 55  
Pause 14, 54  
Play key 3  
Playback  
T
Timer Key  
adding 43  
Toll saver  
turning on/off 18  
V
Voice Mail 57, 58, 60  
see also Message Waiting 57  
Voice Tag,  
auto 16  
listen privately 16  
options 17  
see Call Announce (Voice Tag)  
Volume  
R
Record key 3  
Redial  
handset 11  
key 3  
muting a Handsfree call 7  
receiver 11  
ringer 11  
key 3  
list 7  
Release key 2  
Remote Access 55  
Remote Notification 54  
Right Arrow key 2  
Ring tone  
speaker 11  
turning the ringer on/off 11  
setting 11  
S
Save key 2  
Saving  
Feature Off code 41  
Feature On code 41  
feature/light to memory keys 42  
from display  
to Directory 25  
to memory key 37  
from the Callers List 35  
numbers/names  
to memory keys 36  
to the Directory 21  
Scroll key 2  
Security numbers feature 48  
Set Options  
key 2  
list 3  
Setting  
Call Announce (Voice Tag) volume  
11  
date and time 10  
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LIMITED W ARRANTY  
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of  
original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy,  
either repair or replace the telephone set at no charge, if returned within the warranty period.  
If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materi-  
als. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design  
and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this  
warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of  
ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until  
the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all  
telephone sets returned for warranty repairs.  
EXCLUSIO NS  
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone  
company. This warranty does not extend to damage to products resulting from improper installation or operation,  
alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in  
your possession.  
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss,  
damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either  
separately or in combination with other equipment. This paragraph, however, shall not apply to consequential dam-  
ages for injury to the person in the case of telephones used or bought for use primarily for personal, family or house-  
hold purposes.  
This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty, and  
the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or  
implied, including warranties or fitness for particular purpose and merchantability.  
W ARRANTY REPAIR SERVICES  
Should the set fail during the warranty period;  
In North Am erica, please call 1-800-574-1611 for further information.  
O utside North Am erica, contact your sales representative for return instructions.  
You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must  
present proof of purchase.  
AFTER W ARRANTY SERVICE  
Aastra Telecom offers ongoing repair and support for this product.This service provides repair or replacement of your  
Aastra Telecom product, at Aastra Telecom's option, for a fixed charge.You are responsible for all shipping charges.  
For further information and shipping instructions;  
In North Am erica, contact our service information number: 1-800-574-1611.  
O utside North Am erica, contact your sales representative.  
Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who  
are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the  
warranty.  
GENERAL INQ UIRIES  
If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In other areas,  
contact your telephone company.  
©1998 Aastra Telecom  
Printed in Canada  
P0837901 Issue 03  
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