LAVAMAT W 1230
Washing Machine
User information
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Contents
CONTENTS
Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
6
8
9
Unit description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Drawer for Washing Powder and Care Agent . . . . . . . . . . . . . . . . . . . . . . . 10
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programme Knob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Temperature Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Programme Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
ON/OFF button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Consumption values and time requirements . . . . . . . . . . . . . . . . . . . . . . 15
Before the First Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Prepare washing cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sort washing and prepare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Washing Types and Care Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Washing Detergents and Care Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Which detergent and care agent? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How much detergent and care agent? . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Water Softener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Running a Wash Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Brief Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Add the washing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Add Washing Detergent and/Care Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting the Wash Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing the Spin Speed/Selecting Rinse Hold . . . . . . . . . . . . . . . . . . . . . . 23
Start the Wash Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wash Programme Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Changing/Interrupting the Wash Programme . . . . . . . . . . . . . . . . . . . . . . . 24
Wash Cycle Completed/Removing Washing . . . . . . . . . . . . . . . . . . . . . . . . . 25
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Contents
Programme Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Washing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Separate Rinse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Separate Conditioning/Starching/Finishing . . . . . . . . . . . . . . . . . . . . . . . . 27
Separate Spin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Detergent Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Washing Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Main door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
What to do if ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Remedying Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
If the washing results are not satisfactory . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Carrying out emergency drainage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Drain pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Child Safety Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installation and connection instructions . . . . . . . . . . . . . . . . 38
Installation Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Installation of the appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Transporting the appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Remove transport packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Prepare the installation place . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installation on a concrete base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installation on vibrating floors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Compensate for floor unevenness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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Contents
Electrical connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Water connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Permissible water pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Water inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Water drain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Delivery heads over 1m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Warranty conditions / Customer service centres . . . . . . . 47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
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Operating Instructions
Operating Instructions
1 Safety
The safety aspects of AEG electrical appliances comply with accepted
technical standards and the German Appliance Safety Law. However, as
manufacturers we regard it as our responsibility to inform you about
the following safety instructions.
Before Using for the First Time
• Refer to the "Installation and Connection Instructions" further on in
this user information.
• If units are delivered in the winter months at minus temperatures:
Store the washing machine at room temperature for a few hours be-
fore putting it into operation.
Correct Use
• The washing machine is only intended for washing normal domestic
washing. If the appliance is used for a wrong purpose or wrongly op-
erated, the manufacturer cannot assume any liability for any dam-
ages.
• Additions or modifications to the washing machine are strictly for-
bidden due to safety reasons.
• Use only detergent which is suitable for washing machines. Refer to
the detergent manufacturer's instructions.
• The washing must not contain any flammable solvents. Also bear this
in mind when washing pre-cleaned washing.
• Do not use the washing machine for dry-cleaning.
• Dyes /dye-removing agents may only be used in the washing machine
if the manufacturer expressly permits use of these products. We can-
not accept liability for any damage.
• Use only water from the water mains. Use rain water or service water
only if it meets the requirements defined in DIN 1986 and DIN 1988.
• Frost damage is not covered by the warranty! If the washing machine
is in a room subject to possible frost hazards, emergency emptying
must be carried out if there is a risk of frost (see the Section "Carry-
ing out emergency emptying“).
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Operating Instructions
Safety of Children and Infirm Persons
• Packaging materials (e.g. films, polystyrene) can be dangerous for
children. Risk of suffocation! Keep packaging away from children.
• The appliance is not intendet for use by young children or infirm per-
sons without supervision.
• Children frequently cannot recognise hazards involved in handling
electrical appliances. Therefore, ensure that they are properly super-
vised during operation and never allow children to play with the
washing machine -there is a risk that they can lock themselves inside it.
• Ensure that children or small animals do not climb into the washing
machine's drum.
• When disposing of washing machines pull out the mains plug, destroy
the door lock, cut off the electrical supply lead and dispose of the
plug and remaining cable. This means that playing children cannot
shut themselves in and cannot encounter a potentially lethal hazard.
General Safety
• Repairs to the washing machine may only be carried out by qualified
specialists. Incorrect repairs may result in significant risk to the user.
If repairs are necessary, consult our customer service or your special-
ist dealer.
• Never use the washing machine if the mains cable is damaged or the
conrol panel, work surface or base panel area are so badly damaged
that the interior of the unit is openly accessible.
• Switch off the washing machine before carrying out cleaning, care
and maintenance work. Also pull the mains plug out of the socket or,
– if it is permanently connected, – switch off the circuit breaker at
the household power distribution box or completely remove the
screw-in fuse.
• If operation is stopped, disconnect the appliance from the mains sup-
ply and shut off the tap.
• Never pull the cable to remove the plug from the socket. Always
pull the plug itself.
• Multiple connectors, couplings and extension cables must not be
used. There is a risk of fire with overheating!
• Do not spray down the washing machine with a water jet. Risk of
electric shock!
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Operating Instructions
• The glass in the door becomes hot in the case of wash programmes
with high temperatures. Do not touch!
• Allow the washing solution to cool before carrying out an emergency
emptying operation or cleaning the drain pump.
• Small animals can chew the power cables and water hoses. Risk of
electric shock and danger of water damage! Keep small animals away
from the washing machine.
2 Disposal
Disposing of the Packaging Material!
Dispose of the packaging of your washing machine correctly. All pakka-
ging materials used are environmentally-compatible and recyclable.
• Plastic parts are identified with internationally standardised abbrevi-
ations:
>PE<
>PS<
for polyethylene, e.g. packing films.
for polystyrene, e.g. cushion parts (always CFC-free)
>POM< for polyoxymethylene, e.g. plastic clips.
• Cardboard packaging is manufactured from recycled paper and
should be deposited in the waste paper collection for recycling.
Disposing of your old appliance!
When you put your unit out of operation one day, please bring it to
your nearest recycling centre or to your dealer.
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Operating Instructions
2 Environmental tips
• A pre-wash cycle is not necessary in the case of washing which is not
excessively dirt. This saves detergent, water and time (and is gentle on
the environment.)
• If the indicated load capacities are taken full advantage of, the wash-
ing machine is especially efficient.
• For small loads, use only one half to one third of the recommended
detergent quantity.
• Suitable pre-treatment enables marks and limited amounts of dirt to
be removed. You can then wash at a lower temperature.
• Wash slightly to normally dirty cottons with the energy-saving pro-
gram.
• There is often no need for the softener. Try it once! If you use a drier,
your washing will become soft and fluffy even without a softener.
• In the case of medium to high water hardness (hardness range runs to
upwards, see "Detergent and care agents“), you should use a water
softener. The detergent can then always be metered for hardness
range I (= soft).
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Operating Instructions
Unit description
Front view
Drawer for de-
tergent and
care agent
Control panel
Rating plate (be-
hind filling door)
Main door
Flap in front of
drain pump
Screw feet
(height-adjustable)
Drawer for Washing Powder and Care Agent
In-wash stain treatment
Main detergent
(powder) and water-
softener if required
Pre-wash detergent/
soaking agent
Liquid care agent
(conditioner, finisher,
starch)
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Operating Instructions
Program selector
Control Panel
Spin speed button
RINSE HOLD button
ON/OFF
button with power in-
dicator light
QUICK WASH
button
STAIN button
Temperature
selector
SOAKING button
Programme Knob
The programme knob determines
the type of wash cycle (eg. water
level, drum movement, number of
rinses, spin speed) according to
the type of the articles to be
washed.
Important! Only turn the pro-
gramme knob in a clockwise di-
rection!
Programme group COTTONS/LINEN
PRE WASH
Pre wash for cottons/linen (approx. 30 minutes, temperature limited to
a maximum of 40 °C). The main wash follows immediately afterwards.
MAIN WASH
Main wash cycle for cottons/linen (cold up to 95 °C).
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Operating Instructions
RINSE
Separate rinse followed by spin or rinse hold, eg. for rinsing hand-
washed cottons/linen.
Rinse hold means: The washing remains lying in the last rinsing water. It
is not spun.
3
CONDITION
Separate conditioning, separate starching or separate finishing for
damp cottons/linen (1 rinse, liquid care agent is flushed in from the
æ
compartment
followed by spin or rinse hold).
SPIN
Spin after rinse hold or separate spin for handwashed cottons/linen.
Programme group EASY-CARES
PRE WASH
Pre wash for easy-care textiles (approx. 30 minutes, temperature lim-
ited to a maximum of 40 °C). The main wash cycle follows automati-
cally.
EASY-CARES
Main wash cycle for easy-care textiles (cold to 60 °C).
RINSE
Separate rinse followed by spin or rinse hold, eg. for rinsing hand-
washed easy-care articles.
CONDITION
Separate conditioning, separate starching or separate finishing for
damp easy-care textiless (1 rinse, liquid care agent is flushed in from
æ
the compartment
followed by spin or rinse hold).
SPIN
Spin after rinse hold or separate spin for handwashed easy-care arti-
cles, woollens and delicates.
Programme group WOOL/DELCATES
WOOL
Main wash cycle for machine washable woollens and particularly
delicate textiless (cold to 40 °C).
DELICATES
Main wash cycle for delicates (cold to 40 °C).
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Operating Instructions
GENTLE RINSE
Separate gentle rinse followed by short spin or rinse hold, eg. for rins-
ing hand-washed woollens or delicates.
CONDITION
Separate gentle conditioning for damp woollens or delicates (1 gentle
æ
rinse, liquid care agent is washed in from the compartment
by short spin or rinse hold).
followed
PUMP OUT
Water pumped out without spin, eg. after rinse hold.
Temperature Selector
The following settings are possible:
COLD, 30, 40, 50, 60, E, 80, 95 °C.
Position E (Energy-saving programme)
2
Instead of a wash cycle at 95 °C the en-
ergy-saving programme at approx. 70 °C
can be used for lightly or normally
soiled cottons.
Additional Programme Buttons
The additional programme buttons are for suiting the wash programme
to the dirtiness of the washing. Additional programmes are not re-
quired for washing which is not excessively dirty.
The additional programmes can only be used in conjunction with pro-
grammes for the programme groups COTTONS/LINEN and EASY-CARES.
3
SOAKING
Soaking time approx. 35 minutes;
Temperature limited to a maximum of 40 °C.
SOAKING can be used in conjunction with
programme knob settings:
– PRE WASH COTTONS/LINEN;
– PRE WASH EASY-CARES.
At the end of the soaking programme the washing will remain in the
washing solution until you release the SOAKING button by pressing
again. The main wash cycle for COTTONS/LINEN or EASY-CARES will
follow.
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Operating Instructions
STAIN
For dealing with heavily soiled or stained
washing (in-wash stain treatment is added at
the optimum time during the course of the
programme).
STAIN can be used in conjunction with the
programme knob settings:
– PRE WASH COTTONS/LINEN;
– MAIN WASH;
– PRE WASH EASY-CARES;
– EASY-CARES.
QUICK WASH
Shorter washing cycle for lightly soiled
washing.
QUICK WASH can be used in conjunction with
the programme knob settings:
– MAIN WASH;
– EASY-CARES.
ON/OFF button
Pressing the ON/OFF button switches the
washing machine on and starts the selected
programme. Pressing the button again
switches the washing machine off.
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Operating Instructions
Consumption values and time requirements
The values for selected programmes in the following tables were deter-
mined under standardized conditions. They are nonetheless a useful
guide for domestic use.
Filling
quantity
in kg
Temperature
selector
Water Energy Time in
in litres in kWh minutes
Programme knob
MAIN WASH
MAIN WASH
95
5
5
57
54
54
45
40
43
1.90
0.95
0.60
0.40
0.25
0.25
140
128
115
65
601)
40
MAIN WASH
EASY-CARES
DELICATES
WOOL
5
40
2.5
2.5
2
30
40
30
50
1) Information: Programme setting for a test in accordance with EN 60 456. The
consumption values can deviate from the stated values depending on the water
pressure, hardness, inlet temperature, room temperature, type and quantity of
washing, the detergent powder/liquid used, fluctuations in the mains voltage
and selected additional functions.
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Operating Instructions
Before the First Wash
01. Pull the washing powder drawer out slightly.
2. Pour about 1 litre of water through the washing powder drawer into
the washing machine. The next time a programme is started the solu-
tion container will be closed and the eco-sluice can function correctly.
3. Run one wash cycle without washing:
– Programme knob on position MAIN WASH;
– Temperature 95 °C;
– Only add half the quantity of detergent recommended by the manu-
facturer for a full load.
This removes residues left over from manufacture on the drum and so-
lution container.
Prepare washing cycle
Sort washing and prepare
• Sort the washing according to the care symbol and type (see "Wash-
ing types and care codes").
• Empty all pockets.
• Remove metal objects (paper clips, safety pins etc.).
• To prevent damage to the washing and tangled washing: Close zip
fasteners, button bed and pillow covers closed, tie up loose strings
e.g. of aprons.
• Turn articles with double layered textiles inside out (sleeping bags,
anoraks etc.).
• In the case of knitted coloured textiles and also with wool and tex-
tiles with jewelry attached: turn inside out.
• Wash small and sensitive items (e.g. baby socks, tights and stockings,
bras etc.) in a washing net, a cushion with a zip fastener or in larger
socks.
• Handle curtains with particular care. Metal rollers or burred, plastic
rollers must be removed or tied into a net or bag. We cannot accept
liability for damage.
• Coloureds and white items must not be washed together in a washing
cycle. This could discolour white washing or turn it grey.
• There is often excess dye in new, coloured items. It is best to wash
such items separately the first time.
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Operating Instructions
• Mix small and large items. This improves the washing effect and the
washing is more favourably distributed during spinning.
• Fluff washing before placing into the washing machine.
• Do not place folded washing into the drum.
• Pay attention to the care instruction "wash separately" and "wash
separately several times".
Washing Types and Care Symbols
The care symbols help you choose the correct wash programme. The
washing should be sorted according to type and care symbol. The tem-
peratures stated in the care symbols are all maximum values.
Cottons ç
Textiles made of cotton and linen with this care symbol are resistant to
mechanical stress and high temperatures. The COTTONS/LINEN pro-
gramme is suitable for this type of washing.
Linen è ë
Textiles made of cotton and linen with this care symbol are resistant to
mechanical stress. The COTTONS/LINEN programme is suitable for this
type of washing.
Easy-care washing ê í
Textilies such as finished cotton, cotton mixtures, viscose and synthet-
ics with these care symbols require gentler mechanical treatment. The
EASY-CARES programme is suitable for this type of washing.
Delicates ì
Textiles such as fibre blends, microfibres, viscose, synthetics and net cur-
tains with this care symbol need particularly gentle treatment. The
DELICATES programme is suitable for this type of washing.
Woollens and particularly delicate washing 9 ì
Textiles such as wool, wool mixtures and silk with these care symbols
are especially sensitive to mechanical stress. The WOOL programme is
suitable for this type of textile.
Important! Textiles with care symbols ï (handwash) or ñ (Do not
wash!) must not be washed in the washing machine!
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Operating Instructions
Washing Detergents and Care Agents
Which detergent and care agent?
Use only detergents and care agents which are suitable for use in wash-
ing machines. Always follow the manufacturer's instructions.
How much detergent and care agent?
The amount to be used depends on:
• the dirtiness of the washing
• the hardness category of the mains water supply
• the quantity of washing
If the detergent manufacturer does not include dosing instructions for
reduced loads, use one third less for half loads and only half of the full
load detergent quantity for very small loads.
2
Refer to the detergent/care agent manufacturer's instructions on use
and dosage.
Water Softener
For medium to high water hardness (hardness category II or higher) you
should use water softener. Pay attention to the manufacturer's instruc-
tions. Always then meter detergent for hardness category I (= soft). The
responsible water works can provide information on the local water
hardness.
Water Hardness Details
Water Hardness °dH
(degrees German hardness)
Water Hardness in mmol/l
(millimol per litre)
Hardness Category
I – soft
0 - 7
7 - 14
up to 1.3
1.3 - 2.5
2.5 - 3.8
over 3.8
II – medium hard
III – hard
14 - 21
over 21
IV – very hard
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Operating Instructions
Running a Wash Cycle
Brief Instructions
To run a wash cycle:
01. Open the door and fill with washing.
2. Close the door.
3. Add washing detergent / care agent.
4. Set the wash programme
– Set the programme using the programme knob;
– Set the temperature using the temperature selector;
– Set any additional programme required.
5. If necessary, change the spin speed or select RINSE HOLD.
You can alter this setting and the temperature at any time during the
wash.
6. Press ON/OFF button. Power indicator light comes on. The washing ma-
chine has been switched on. The wash programme will start.
When the wash programme has been completed:
Important! If the wash cycle ends on rinse hold run PUMP OUT or SPIN
before opening the door.
For safety reasons, the door remains locked for 1-2 minutes after the
end of the programme.
3
7. Open the door and remove the washing.
8. Press ON/OFF button. The power indicator light will go out.
The washing machine is switched off.
19
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Operating Instructions
Add the washing
For the maximum filling quantities, see the "Program tables".
See "Sort and prepare washing" for information on correctly preparing
the washing.
3
01. Sort and prepare the washing according to type.
2. Open the filling door: Pull on the handle of the filling door.
3. Fill with washing.
Important! When closing the door, make
sure no items of washing get stuck! This
could damage textiles and the unit.
4. Close the filling door securely.
20
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Operating Instructions
Add Washing Detergent and/Care Agent
Refer to the information on washing detergents and care agents, see
section entitled “Washing Detergents and Care Agents“.
3
01. Pull out the washing powder drawer as far as it will go.
2. Fill with washing detergent / care agent
Compartment for in-wash
stain treatment
only for additional programme
STAIN
Compartment for main wash
detergent (powder only) and
water softener if required
(If you are using water softener, add it
to the main wash detergent.)
Compartment for liquid care agent
(Conditioner, finisher, starch)
Important! Do not fill the compart-
ment above the MAX mark. If necessary,
dilute viscous agent up to the MAX mark,
and dissolve starch powder.
Note: It is normal for a small amount of water
to be left in the compartment for liquid conditioner;
this will not affect the wash results.
Compartment for pre-wash detergent/
soaking agent
only for PRE WASH or SOAKING programmes
3. Push the drawer in fully.
If using liquid detergent / tablets:
3
Use containers supplied by the detergent manufacturers to add liquid
detergent or tablets. Follow the instructions on the washing detergent
package.
21
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Operating Instructions
Setting the Wash Programme
For a suitable programme, the right temperature and possible addi-
tional programmes for the relevant type of wash, refer to the “Pro-
gramme Tables“.
3
Important! Only turn the pro-
gramme knob in a clockwise di-
rection.
01. Set the programme knob to the
desired wash programme.
2. Set the temperature selector to
the desired temperature.
3. Select additional programme if re-
quired:
• SOAKING may be used in conjunction with
programme knob settings:
– PRE WASH COTTONS/LINEN;
– PRE WASH EASY-CARES.
• STAIN may be used in conjunction with
programme knob settings:
– PRE WASH COTTONS/LINEN;
– MAIN WASH;
– PRE WASH EASY-CARES;
– EASY-CARES.
• QUICK WASH may be used in conjunction
with programme knob settings:
– MAIN WASH;
– EASY-CARES.
22
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Operating Instructions
Changing the Spin Speed/Selecting Rinse Hold
0
If required, change the spin speed for the final
spin speed or select RINSE HOLD:
– Press the spin speed button or
– press RINSE HOLD button.
If RINSE HOLD is selected the washing will remain
in the last rinse water; it will not be spun.
If the set spin speed is too high for the selected
wash program, the final spin speed will be adjusted automatically:
3
– COTTONS/LINEN
– EASY-CARES
– DELICATES
– WOOL
1200 revolutions per minute
850 revolutions per minute
650 revolutions per minute
850 revolutions per minute
The speed of the intermediate spin is dependent on the program se-
lected and cannot be changed.
Start the Wash Programme
01. Check that the water valve is open.
2. Press the ON/OFF button. The power indicator
light will come on.
The washing machine has been switched on. The
wash programme will start.
23
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Operating Instructions
Wash Programme Progress
Programme progress display
The programme knob is also a
programme progress display. It
turns clockwise as the programme
progresses until it ends, showing
the stage of the programme that
is currently being carried out.
The speed at which the pro-
gramme knob turns varies.
Changing/Interrupting the Wash Programme
Changing settings
While the wash programme is in progress you can
– change the spin speed
– select RINSE HOLD;
To select a different programme you must first interrupt the
programme that is running and then re-set.
Interrupting the wash programme
01. Press the ON/OFF button. The power indicator light will go out.
2. Turn the programme knob clockwise either to PUMP OUT or to SPIN.
3. Press the ON/OFF button again. The power indicator light will come on.
Water is:
– pumped out or
– pumped out and the washing then spun.
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Operating Instructions
Wash Cycle Completed/Removing Washing
A wash programme normally ends with the final spin.
If SOAKING has been selected:
Release SOAKING button. Main wash for COTTONS/LINEN or EASY-
CARES will run.
0
0
If RINSE HOLD has been selected:
The water must first be pumped out or the washing must still be spun.
Either release the RINSE HOLD button
(water is pumped out and the washing spun according to the pro-
gramme that has been run; the spin speed can still be changed even
during the spin),
or
turn the programme knob clockwise to PUMP OUT
(water is pumped out without spinning),
or
turn the programme knob clockwise to SPIN
(the water is pumped out and the washing spun at the set speed; the
spin speed can still be changed even during the spin).
Once the programme is completed:
For safety reasons, the door remains locked for 1-2 minutes after the
end of the programme.
3
1. Open the door.
2. Remove the washing.
3. Press the ON/OFF button. The power indicator light will go out.
The washing machine is switched off.
4. Close the water valve.
5. Pull the washing powder drawer out slightly to allow it to dry. Leave
the door just slightly ajar so that the washing machine can air.
Important! If the washing machine is not used for a long time:
Close the water tap and disconnect the washing machine from the
electricity mains.
25
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Operating Instructions
Programme Tables
Not all possible settings are listed below - only the most appropriate
and those most commonly used in everyday operation.
Washing
Maximum
Type of
Washing,
Filling Quan-
tity1)
Temperature
Selector
Additional
Buttons Possible
Programme Knob
Care Symbols
(dry weight)2)
PRE WASH
COTTONS/LINEN
SOAKING
STAIN
60 to 95
60 to 95
Cottons
ç
5kg
5kg
5kg
STAIN
QUICK WASH
MAIN WASH
PRE WASH
COTTONS/LINEN
SOAKING
STAIN
Energy-saving
programme:
Cottons ç
E
STAIN
QUICK WASH
MAIN WASH
PRE WASH
COTTONS/LINEN
SOAKING
STAIN
30 to 60
30 to 60
30 to 60
30 to 60
Linen
è ë
STAIN
QUICK WASH
MAIN WASH
PRE WASH
EASY-CARES
SOAKING
STAIN
Easy-cares
ê í
2.5kg
2.5kg
(or 15-20m2
net curtains)
STAIN
QUICK WASH
EASY-CARES
DELICATES
WOOL
Delicates
ì
COLD to 40
COLD to 40
Woollens3)
9 ì
2kg
1) The load amount inquiry operates in accordance with the EN 60456 standard load.
2) A 10 litre bucket holds approximately 2.5kg of dry washing (wool).
3) Woollen articles with a woolmark may only be washed in the machine if the label also
states “does not mat“, “non-matting“ or “machine-washable“.
26
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Operating Instructions
Separate Rinse
Max.FillingQuantity
(dry weight)
Type of Washing
Programme Knob
RINSE
COTTONS/LINEN
Cottons/Linen
Easy-cares
5kg
RINSE
EASY-CARES
2.5kg
Delicates
Woollens
2.5kg
2kg
GENTLE RINSE
DELICATES/WOOL
Separate Conditioning/Starching/Finishing
Max. Filling Qantity
Type of Washing
Programme Knob
(dry weight)
CONDITION
COTTONS/LINEN
Cottons/Linen
Easy-cares
5kg
CONDITION
EASY-CARES
2.5kg
Delicates
Woollens
2.5kg
2kg
CONDITION
DELICATES/WOOL
Separate Spin
Max. Filling Quantity
(dry weight)
Type of Washing
Programme Knob
SPIN
COTTONS/LINEN
Cottons/Linen
5kg
Easy-cares
Delicates
Woollens
2.5kg
2.5kg
2kg
SPIN
EASY-CARES
27
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Operating Instructions
Cleaning and Care
Control panel
Important! Do not use any furniture cleaning agents or aggressive
cleaning agents in order to clean panel and control parts.
0
Wipe control panels with a damp cloth. When doing so, use warm wa-
ter.
Detergent Drawer
The detergent drawer should be cleaned from time to time.
01. Pull the detergent drawer out as far as it will go.
2. Remove the detergent drawer by pulling sharply.
3. Take the conditioner insert out of the
middle compartment.
4. Clean the conditioner insert under
running water.
5. Clean the compartments with warm
water from the rear side. It is best to
use a flat brush.
6. Push on the conditioner insert as far as it will go so that it is securely in
place.
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Operating Instructions
7. Use a brush to clean the entire
rinsing-in section of the washing
machine, particularly also the noz-
zles on the top side of the rinsing-
in chamber.
8. Set the detergent drawer into the
guide tracks and push in.
Washing Drum
The washing drum is made of stainless steel. Rusting foreign bodies in
the washing can cause rust deposits on the drum.
Important! Do not clean the stainless steel drum with decalcifying
agents containing acids, scouring agents containing chlorine or iron, or
steel wool. Our Customer Service can provide suitable agents.
0
Remove any rust deposits on the drum using a stainless steel cleaning
agent.
Main door
0
Check on a regular basis to see if deposits or foreign objects are present
in or at the rubber sleeve behind the door, and remove.
29
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Operating Instructions
What to do if ...
Remedying Faults
In the event of a fault, try to solve the problem yourself with the aid of
the information provided here. If you call Customer Service to deal
with one of the faults listed here or to remedy an operating fault, the
customer service technician's visit will not be free of charge, even dur-
ing the warranty period.
Problem
Possible Cause
Remedy
The mains plug is not
plugged in.
Plug in the mains plug.
The circuit breaker at the
household power distribu-
tion box has tripped or a fuse
at the household fuse box
has blown.
The washing machine
does not work.
Re-set the circuit breaker or
replace the fuse.
The door is not correctly
closed.
Close the door; The lock must
engage audibly.
Cancel the child safety fea-
ture (see the section “Child
Safety Feature“).
The door cannot be
closed.
The child safety feature is
set.
The door is not correctly
closed.
Close the door; The lock must
engage audibly.
Water valve is closed.
Open the water valve.
Close the water valve. Un-
screw the hose from the wa-
ter valve, remove the filter
and clean it under running
water.
The machine does not
take in water.
Filter in screw connection of
the inlet hose is blocked.
Water valve is blocked with Check water valve and have
limescale or is faulty.
it repaired if necessary.
The washing solution
of the main wash pro- Too much washing powder/
duces a great deal of
lather.
Use the exact quantities rec-
ommended by the detergent
manufacturer.
liquid was probably used.
30
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Operating Instructions
Problem
Possible Cause
Remedy
Remove transport packaging
according to the installation
and connection instructions.
The transport packaging has
not been removed.
Adjust the feet according to
the instructions for installa-
tion and connection.
The height-adjustable screw
feet are not correctly set.
The washing machine
vibrates during opera-
tion or wobbles.
There is very little washing in
the drum (e.g. only one
dressing gown).
This does not impair the
function.
Check along the drain hose
and remove any kinks
present, or clean the drain
pump and, if necessary, re-
move foreign bodies from
the pump housing.
The water could not be com-
pletely pumped out before
spinning because
the drain hose is bent or
the drain pump is blocked.
The screw connection on the Tighten the inlet hose screw
inlet hose is leaky.
connection.
Check the drain hose and re-
place it if necessary.
The drain hose leaks.
The drain pump cover is not
correctly closed.
Close cover correctly.
Interrupt the programme
and remove washing from
the door. Start the pro-
gramme again.
Water runs out under
the washing machine.
Washing is stuck in the door.
Seal the emergency drain
hose correctly (see section
Emergency drain hose is not “Carrying out an Emergency
correctly sealed or is leaking. Emptying Operation“). If the
emergency drain hose leaks
contact customer service.
RINSE HOLD has been se-
Cancel RINSE HOLD.
lected.
The washing machine
does not spin; there is
water in the drum.
Release SOAKING button
Soaking programme has fin-
(main wash programme will
ished.
follow).
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Operating Instructions
Problem
Possible Cause
Remedy
Softener has not been
The softener insert has not
been correctly positioned in-
side the care agent compart-
ment or is blocked.
flushed into machine;
drawer æ for care
agent is filled with wa-
ter.
Wash the washing powder
drawer and position the sof-
tener insert firmly.
Follow instructions for the
maximum filling quantity
(see Programme Tables).
Washing is heavily
creased.
Probably too much washing
was packed into the drum.
The washing has not
been spun as dry as
usual.
The washing was not able to Always load the drum as ful
be distributed evenly in the as possible with a combina-
drum prior to spinning.
tion of large and small items.
The drain hose is bent.
Remove the bend.
Contact customer service; a
retrofit kit is available as a
special accessory for pump
heads over 1m.
Maximum pump head (outlet
head 1m from unit's floor
surface) exceeded.
Washing has not been
spun properly. Residual
water is still visible in
the drum.
Switch off the unit and pull
out the mains plug. Clean
the drain pump.
Drain pump is blocked.
Where a siphon is connected:
siphon is blocked.
Clean the siphon.
Water valve is not fully
opened.
Open the water valve fully.
Close the water valve. Un-
Detergent deposits
form in the washing
powder drawer.
Filter in the screw connec-
tion of the inlet hose on the screw the inlet hose from the
water valve or on the unit is water tap and from the unit.
blocked.
Clean the filter.
The cause is probably a
washing powder/liquid with rinse results; perhaps use liq-
a high silicate content. uid washing agent.
No negative influence on the
The rinsing water is
murky.
Door cannot be
opened.
Door is locked for safety rea- Wait for 1 or 2 minutes after
sons. the end of the programme.
32
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Operating Instructions
If the washing results are not satisfactory
If the washing has turned grey and if limescale is deposited in the
drum, then
• Too little detergent was used.
• The wrong detergent was used.
• Special soiling was not pre-treated.
• Program or temperature not set correctly.
• If multi-component detergents are used, the individual components
were not used in the correct ratio.
If there are still grey spots on the washing,
• Washing soiled with ointments, grease or oils was washed with too
little detergent.
• Too lower temperature was used for washing.
• A frequent cause is that softener - particularly that in concentrated
form - has reached the washing. Wash out such spots quickly and use
the softener concerned carefully.
If at the end of the last rinse foam is still visible
• Modern detergents can also cause foam in the last rinse. However,
the washing is still sufficiently rinsed.
If there are white remnants on the washing
• These are insoluble components of modern detergents. They are not
the result of an insufficient rinsing effect.
Shake or brush out the washing. In future, perhaps you should turn
the washing inside out before washing it. Examine your choice of de-
tergent and if necessary use liquid detergent.
33
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Operating Instructions
Carrying out emergency drainage
• If the washing machine no longer pumps off the washing solution,
emergency drainage must be performed.
• If the washing machine is in a room where there is a risk of frost,
emergency drainage must be performed if there is a possibility of
frost.
In addition: unscrew the inlet hose form the water tap and place it on
the floor. Empty the drainage hose.
Warning! Switch off the washing machine before performing emer-
gency drainage and pull out the mains plug.
1
Caution! The washing solution escaping from the emergency drainage
hose may be hot. There is a risk of scalding! Allow the washing solution
to cool down before performing emergency drainage.
01. Place a flat collecting vessel in order to collect the washing solution
which is draining off.
2. Fold open the flap in the right section
of the base outwards and pull it off.
3. Remove the emergency drainage hose
from its holder.
4. Place the container under the hose.
5. Detach the plug of the emergency
drainage hose by turning it anticlock-
wise and pull it out.
The washing solution runs out. Depend-
ing on the amount of solution, it may
be necessary to empty the collecting
vessel several times. To do this, close the
emergency drainage hose temporarily
with the plug.
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Operating Instructions
When the water is completely drained:
6. Push the plug securely into the emergency drainage hose and turn it
clockwise to secure it.
7. Replace the emergency drainage hose in its holder.
8. Put on the flap and close.
Drain pump
The drain pump is maintainance-free. The cover of the drain pump is
required to be opened only in the event of a malfunction when no
more water is being pumped out, e.g. if the pump wheel is blocked.
Before loading the machine, please always ensure that there are no for-
eign objects present in the pockets or inbetween the items to be
washed. Paper clips, nails etc. which may find their way into the wash-
ing machine along with the washing will remain in the drain pump
housing (foreign objects are protected by the pump wheel).
To restart the drain pump when it is blocked, please proceed as follows:
Warning! Switch off the washing machine and remove the mains plug
before cleaning the drain pump!
1
01. First carry out an emergency emptying procedure (see section “Carrying
out emergency emptying”).
2. Place a cloth on the floor in front of the cover of the drain pump.
Residual water may run out.
3. Unscrew the drain pump cover in an
anti-clockwise motion and pull it out.
4. Remove any foreign objects and fabric
lint from the pump housing and from
the pump wheel.
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Operating Instructions
5. Check that you are able to turn the
pump wheel at the very rear of the
pump housing. (If the wheel rotates
with a jerky motion, this is normal.) If
you cannot turn the pump wheel, please
contact customer service.
6. Replace the pump cover. Laterally insert
the webs on the cover into the guide
slots and securely screw on the cover in
a clockwise motion.
7. Close the emergency emptying hose and
place it in the holder.
8. Close the flap.
36
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Operating Instructions
Child Safety Feature
If the child safety feature is set,
the filling door can no longer be
closed and no washing program
can be started.
Setting the child safety feature
0
Use a coin to turn the rotary knob
on the inside of the filling door
clockwise as far as it will go.
Warning! The rotary knob must
not be in a vertical position after
adjustment, otherwise the child
safety feature is not active. The ro-
tary knob must project as shown in
the diagram
1
Cancelling the child safety
feature
Turn the rotary knob anticlockwise
as far as it will go.
0
37
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Installation and connection instructions
Installation and connection instructions
Installation Safety Precautions
• Do not tilt the washing machine onto its front or onto its right side
(viewed from the front). Electronic components can get wet.
• Check the washing machine for transport damages. A damaged unit
must never be put into operation under any circumstances. In the
event of damage, please contact your supplier.
• Ensure that all parts of the transport safeguard are removed and that
the unit is splash protected, see "Removing transport safeguard".
Otherwise, the units or neighbouring furniture can be damaged when
spinning.
• Always insert the plug into a correctly installed earthed socket.
• In the case of permanent connection: A permanent connection may
only be made by an authorised specialist.
• Before putting the machine into operation, ensure that the mains
voltage and current type shown on the unit's rating plate correspond
with those at the place where the machine is being installed. The fuse
rating is also found on the rating plate.
• Should work be carried out on the water supply installations in order
to allow the machine to be connected properly to the water supply,
this work must be carried out by an authorised installer.
• Should work be carried out on the mains supply in order to allow the
machine to be connected properly to the electricity supply, this work
must be carried out by an authorised electrician.
• The mains lead may only be replaced by the customer service or by an
authorised electrician.
38
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Installation and connection instructions
Installation of the appliance
Washing machines with curved panels are not suitable for installing
under units.
3
Transporting the appliance
• Do not place the washing machine on its front or on its right side
(viewed from the front). Otherwise, electrical components can get
wet.
• Never transport the unit without the transport safeguard. Do not re-
move the transport safeguard until the appliance is at the installation
location. Transporting the unit without the transport safeguard can
damage it.
• Lift the appliance neither by an open filling door nor by the base.
• When transporting the unit with a sack trolley: Attach the sack trol-
ley only at the side.
Remove transport packaging
Important! It is essential to re-
move the transport packaging be-
fore putting the appliance into
operation. Keep all parts of the
transport packaging in a safe
place for future use.
01. Open both hose holders on the
appliance's rear side and remove
the hoses and mains cable.
2. Pull both hose holders off the ap-
pliance with a strong pull.
39
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Installation and connection instructions
The special spanner (A) and the
caps (B) (2 each) and (C) (1 each)
are supplied with it.
3
3. Remove the screw D, including
the compression spring with the
special spanner A.
4. Cover the hole with the cap C.
Important! When fitting the
plastic caps, press until they snap
into the rear panel securely.
5. Remove the two screws (E) with
the special spanner (A).
6. Remove the 4 screws (F).
7. Remove the transit bar (G).
8. Screw the 4 screws (F) back in for
safe keeping.
9. Close the 2 large holes with the
caps (B).
Important! When fitting the
plastic caps, press until they snap
into the rear panel securely.
40
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Installation and connection instructions
Prepare the installation place
• The installation surface must be clean and dry, free of floor polish
residues and other greasy coatings so that the unit does not slip
away. Do not use lubricants as a sliding aid.
• Installation on a high-veil carpet or floor tiles with soft sponge backs
is not recommended because the standing safety of the appliance is
then no longer ensured.
• By installation surfaces with small-format tiles, lay a conventional
rubber mat underneath.
• Minor unevenness of the floor surface should never be levelled out by
laying pieces of wood, card or similar materials, but rather should al-
ways be compensated for by adjusting the screw feet.
• If, for space reasons, it is not possible to avoid setting up the unit di-
rectly next to a gas or coal-fired cooker: install a thermal insulation
panel between the cooker and washing machine (85 x 57cm) which
must have an aluminium film on the side against the cooker.
• The washing machine must not be set up in a room where there is a
danger of frost. Frost hazard!
• Flexible feed and drain tubings may not be crinkled or squeezed.
Installation on a concrete base
If the unit is set up on a concrete base,
for safety reasons it is essential to fit
stand plates in which the washing ma-
chine is adjusted. The stand plates are
available from Customer Service under
the spare parts number 645 425 058.
Installation on vibrating floors
Where the floor vibrates, particularly in the case of wooden beam
floors with pliable boards, securely screw a water-resistant wooden
panel at least 15mm thick onto at least 2 floor planks. If possible, set up
the unit in the corner of a room, as the wooden floor is optimally re-
strained there and is therefore least likely to be subject to resonance vi-
brations.
41
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Installation and connection instructions
Compensate for floor unevenness
Floor unevenness can be compensated for and the height can be cor-
rected with the four adjustable screw feet. The height can be adjusted
in the range +10 .. -5mm.
To adjust the feet use the special spanner supplied for removing the
transport braces.
01. Slide the special key firmly onto
the hexagon head of the threa-
ded foot as far as it will go.
2. Adjust the screw feet so that the
unit is horizontal and stable. The
unit must not wobble over when
loaded.
3. If necessary, check the setting
with a spirit level.
Important! Minor unevenness of
the floor surface should never be
levelled out by laying pieces of
wood, card or similar materials,
but rather should always be com-
pensated for by adjusting the adjustable feet.
42
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Installation and connection instructions
Electrical connection
Details of the mains voltage, current
type and required fuses can be
found on the rating plate. The ra-
ting plate is located at the top
above the filling door.
For permanent electrical connection
within the electrical circuit, provi-
sions must be made which allow for electrical disconnection of the ap-
pliance from the mains with a contact opening of at least 3 mm at all
poles. Suitable devices include circuit breakers, fuses (threaded fuses
must be entirely removed from the socket), ground fault circuit inter-
rupters and contactors. Permanent connection may only be carried out
by an authorised electrician.
This appliance complies with the following EC directives:
– The "Low Voltage Directive" 72/23/EU with changes
– The "EMC Directive" 89/336/EU with changes
;
Water connection
The washing machine has safety features which prevent back-contami-
3
nation of the drinking water and which conform to the national regu-
lations of the water authorities (e.g. for Germany: DVGW guidelines).
This means that additional protective measures in the installation are
not necessary.
Important!
– Units for connecting to cold water must not be connected to hot wa-
ter.
– Use only new hose sets for the connection.
Permissible water pressure
The water pressure must be at least 1 bar (= 10 N/cm2 = 0.1 Mpa), max-
imum 10 bar = 100 N/cm2 = 1 Mpa).
• If more than 10 bar: Connect a pressure-reduction valve upstream.
• If less than 1 bar: Unscrew the inlet hose on the unit side at the sole-
noid intake valve and remove the flow regulator (to do this, remove
the filter with pointed pliers and take out the rubber washer behind).
Replace the filter.
43
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Installation and connection instructions
Water inflow
A pressure hose of 1.35m in length is supplied.
If a longer inflow hose is required, only a VDE-approved, complete set
of hoses with fitted hose screw connections offered by our Customer
Service is permissible.
– Hose sets in lengths of 2.2m, 3.5m and 5m are available for washing
machines without Aqua-Control.
– Hose sets in lengths of 2.0m, 2.9m and 3.5m are available for washing
machines with Aqua-Control.
Important! Never cut into pieces in order to extend the hoses!
Sealing rings are supplied either in the plastic
nuts of the hose screw connection or in the enc-
losed pack. Do not use other seals!
3
01. Connect the hose with the angled connection to
the machine.
Important!
– Do not lay the inlet hose verti-
cally downwards, instead run it
to the right or left as shown in
the diagram.
– Tighten the hose screw connec-
tion only by hand.
2. Connect the hose with the
straight connection to a water valve with a
screw thread R 3/4 (inches).
Important! Only tighten the screw connection
manually.
3. By slowly opening the water valve before
putting the washing machine into operation,
check that the connection is free of leaks.
44
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Installation and connection instructions
Water drain
The drainage hose can either be connected to a siphon or hung in a
wash basin or discharge basin or a bath tub.
Only original hoses may be used for extensions (max. 3m laid on the
floor and then up to 80cm high). Customer Service stocks drainage
hoses in lengths of 2.7 and 4m.
Important! It is essential to lay the drainage hose without kinks.
Water drain-off inside a siphon
The grommet on the hose end fits all
standard siphon types.
Secure the connection between the
grommet and siphon with a hose clamp.
0
Water drain-off inside a basin
Important!
– Small basins are not suitable for
drainage. Water could overflow!
– The end of the drainage hose must not
be submerged in the pumped-out wa-
ter. Otherwise, the water could be
sucked back into the unit.
– When hanging in a wash basin or a
bath tub, the drainage hose must be
secured with the supplied attachable
bend to prevent it slipping. The back-
surge force of the escaping water
could otherwise force the hose out of
the basin.
0
Tie the bend to the tap or the wall using
a piece of string.
Delivery heads over 1m
To pump off the washing / rinsing solution, every washing machine has
a drain pump which carries liquids up to a height of 1m via the drain-
age hose, calculated from the machine's standing surface.
Please contact Customer Service for delivery heads of over 1m.
45
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Installation and connection instructions
Technical data
Adjustment possibility
Filling quantity (program-dependent)
Area of use
Approx. +10 / -5mm
max. 5kg
Domestic
Drum speed, spinning
Water pressure
See rating plate
1-10 bar (= 10 - 100 N/cm2
= 0.1 - 1.0 Mpa)
Dimensions
(dimensions in mm)
46
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Warranty conditions / Customer service centres
Warranty conditions / Customer service
centres
Weitere Kundendienststellen im Ausland
In diesen Ländern gelten die Garantiebedingungen der örtlichen Partner. Diese können
dort eingesehen werden.
Further after-sales service agencies overseas
In these countries our AEG agents’ own guarantee conditions are applicable. Please ob-
tain further details direct.
Autres agences étrangères assurant le service après-vente
Dans ces pays, les conditions de garantie des concessionnaires de la région sont vala-
bles. Vous pouvez les consulter sur place.
Otros puntos de Postventa en el extranjero
En estos países rigen las condiciones de nuestros representantes locales. las cuales
pueden ser consultadas allí mismo.
Ulteriori uffici del servizio tecnico assistenza clienti all’estero
In questi paesi sono valide le condizioni di garanzia dei partner locali. Queste condizioni
possono essere esaminante sul luogo.
Serviços de assistência técnica no estrangeiro
Nestes países são válidas as condições de garantia dos concessionários locais, podendo
aí ser consultadas.
További vevöszolgálati irodák külföldön
Ezekben az országokban a mi AEG vevöszolgálatainknál saját jótállási feltételek alka-
lmazhatók. A további adatokat kérjük közvetlenül szerezzék be.
Servisne službe
Na garancijskem listu boste našli seznam pooblašèenih servisnih služb AEG.
U.A.E. Abu Dhabi
Universal Trading Company Jordan Household
Jordan
Malta
ITC
P.O. Box 43 99
Tel.: 335331
Supply Co. Ltd.
P.O. Box 3/68
International Trading Com-
pany
Amman/Tel.: 69 70 50
White House Building
Mountbatte Street
Blata L-Bajda/Tel.: 220644
Egypt
Kanada
EURO-LINE Appliances
Mauritius
Happy World Centre Ltd.
Middle East Commercial
Center
2150 Winston PARK Drive 20 P.O. 7 54
P.O. Box 19
Kairo-Heliopolis
Tel.: 29917/31634
Oakville, Ontario L6H 5V1
Tel.: 905 829 3980
Fax: 905 829 3985
1 Chausee Street
Port Louis
Tel.: 25355
47
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Warranty conditions / Customer service centres
Australia
Korea (South)
Core Incorp.
3/F Chewoo Bldg.
200 Nonhyun-Dong
Kangnam-Ku
Namibia
ANDI-Co Pty. Ltd
9 Kingston Town Close
Oakleigh VIC 3166
Tel.: (03) 9569 1235
Fax: (03) 9569 1450
AEG NAMIBIA (PTY) LIM-
ITED-Jeppe Street
Northern Industrial Area
Windhoek
Tel.: (061) 21-6082/4
Fax: (061) 217838
Seoul
Telefon 82 2 549 89 61
Bahrain/Arabian Gulf
A.A. Zayani & Sons
P.O. Box 9 32
Croatia
Electrolux D.O.O.
Suplova 7
New Zealand
Euro-Life New Zealand Ltd.
Privat Bag
Bahrain
Tel.: 261060
10000 Zagreb
Tel.: 1 61 19512
Fax: 1 61 19513
58 Symonds Street
Auckland
Tel.: (09) 525 2222
Bulgaria
Kuwait/Arabian Gulf
Nouvelle Caledonie
Socometra N.C.
B.P. 483
Nouman
Tel.: 275444
Electrolux Bulgaria E.O.O.D. Ali Al-Ghanim Est.
91 Levski Blvd.
1000 Sofia
Tel.: 2 806676
Fax. 2 980 5276
P.O. Box 10 83
Tel.: 5322463
Fax: 5242114
Cyprus
Hadjikyrlakos & Sons Ltd.
Prodromou 121
P.O. Box 21587
Lebanon
Oman
Adib & Assaferi
P.O. Box 539
Tripoli
Moshin Haider Darwish
P.O. Box 1 35
Muscat
Nicosia 1511
Tel.: 703743
Service Telephones:
Nicosia 02 481226
Limassol 05 562182
Larnaca 04 633929
Paphos 06 932 699
Estonia
Electrolux Estonia Ltd.
Mustamäe tee 24
EE0006 Tallinn
Latavia
Poland
Electrolux Latavia Ltd.
Terlaton Street 42/44
1011 Riga
Tel.: 371 2 297821
Fax: 371 2 821286
Electrolux Poland Sp. zo.o.
ul. Domaniewska 41
02-034 Warszawa
tel.: 022 874 33 33
fax: 022 874 33 00
Tel.: (372) 6 650 090
Fax: (372) 6 650 092
Hongkong
Lthuania
Electrolux Lthuania
Verkui 29
2600 Vilnus
Tel.: 372 272 3326
Fax: 372 272 3366
Russia
Wo Kee Services Ltd.
585-609 Castle Peak Road
Kwai Chung N.T.
Hongkong
Electrolux Russia Ltd.
16 Olympiysky prospekt
129090 Moscow
Tel.: (095) 937 7837
Fax: (095) 926 5513
Tel.: 2494 4000
48
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Warranty conditions / Customer service centres
Israel
Malaysia
Saudi Arabia
Alia Trading Corporation
P.O. Box 4101
King Abdul Aziz Street
Riyadh
Tel.: 4645977
Al Nahas Est.
Musaidia Market I
P.O. Box 1 15 29
Jeddah
Electricity & Electronic
Services-Evis LTD.
19 Hataasia st.
Arzbergh Engineering
No. 49A/B, Jalan Petaling
Utama 7
4600 Petaling Jaya
Tel.: 3 795 1084
Raanana,
Industrial area 43654
Tel: 972-9-7448118
Fax: 972-9-7603618
e-mail:[email protected]
Fax: 3 795 1082
Tel.: 6606852
Japan
Electrolux Japan Ltd.
Singapore
Arzbergh Engineering
Slovenia
Electrolux Slovenia D.O.O.
Domestic Appliances Depart- 19 Tanglin Road 06-07
ment Singapore 247909
Maruzen Showa Warehouse Tel.: 65 7356572
Traska Ul. 132
1000 Ljubljana
Tel.: 61 1234 137
Fax: 61 1234 238
Building
Fax: 7351124
Tookai 4-5-12, Ota-ku
143-006 Tokyo
Tel.: 0120-13-7117
Fax: 03-3790-5257
Thailand
Slovakia Rep.
Electrolux Slovakia S.R.O.
Seberiniho 1
821 03 Bratislava
Tel.: 02 4333 4322, 4355
Fax: 02 4333 6976
South Africa
AEG (Pty) Ltd.
55, 12th Road
P.O. Box 1 02 64
Kew/Johannesburg 2000
Tel.: 8069111
OLYMPIA Thai Ltd.
44 Ratchadapisek Road
10320 Bangkok
Tel.: 2 513 6111
Fax: 2 513 2574
Hungary
Electrolux Lehel KFT
(AEG Div)
Erzsébet Királyné útja 87.
1142 Budapest
USA
Syria
ANDI Co. Appl. Inc. East
65 Campus Plaza
Edison, New Jersey 0837
USA/Tel.: (201) 2258839
Masri & Shami
P.O. Box 24 96
Damascus
Tel.: 214080
Tel.: 00361/467-3200
49
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Index
INDEX
C
R
Care agent . . . . . . . . . . . . . . . . . . . 10, 18, 21
Care symbols . . . . . . . . . . . . . . . . . . . . . . . . 17
Child safety feature . . . . . . . . . . . . . . .30, 37
Conditioner . . . . . . . . . . . . . . . . . . . . . .10, 21
Conditioning . . . . . . . . . . . . . . . . . . . . .12, 27
Cottons . . . . . . . . . . . . . . . . . . .11, 17, 26, 27
Curtains . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Customer Service . . . . . . . . . . . . . 29, 30, 51
Rating plate . . . . . . . . . . . . . . . . . .10, 43, 51
Rinse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Rinse hold . . . . . . . . . . . . .12, 19, 23, 24, 25
Risk of frost . . . . . . . . . . . . . . . . . . . . . . 6, 34
S
Silk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Soaking . . . . . . . . . . . . . . .13, 21, 22, 25, 26
Soaking agent . . . . . . . . . . . . . . . . . . . . . . .21
Spin . . . . . . . . . . . . . . . . . . . . . 19, 23, 24, 27
Stain . . . . . . . . . . . . . . . . . .9, 14, 22, 26, 33
Starching . . . . . . . . . . . . . . . . . . . . . . . . 12, 27
D
Delicates . . . . . . . . . . . . . . . . . . . . . 17, 26, 27
Detergent . . . . . . . . . . . . . . . . . . . . 10, 18, 21
Detergent drawer . . . . . . . . . . . . . . . . . . . . 10
Drain pump . . . . . . . . . . . . . . . . . . . . . .10, 35
W
Warranty . . . . . . . . . . . . . . . . . . . . . .6, 30, 47
E
Washing
Easy-cares . . . . . . . . . . . . . . . .12, 17, 26, 27
Eco-sluice . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Emergency drainage . . . . . . . . . . . . . . . . . . 34
Energy-saving programme . . . . . . . . . .13, 26
coloureds . . . . . . . . . . . . . . . . . . . . . . . . .16
heavily soiled . . . . . . . . . . . . . . . . . . . . . .14
lightly soiled . . . . . . . . . . . . . . . . . . . . 9, 14
normally dirty . . . . . . . . . . . . . . . . . . . . . . .9
sensitive . . . . . . . . . . . . . . . . . . . . . . . . . .17
Washing powder drawer . . . . . . . . . . . . . . .21
Water
hardness . . . . . . . . . . . . . . . . . . . . . . . 9, 18
pumping out . . . . . . . . . . . . 13, 19, 24, 25
softener . . . . . . . . . . . . . . . . . . . . .9, 18, 21
Woollens . . . . . . . . . . . . . . . . . . . . .17, 26, 27
F
Filling quantity . . . . . . . . . . . . . . . . . . .15, 26
I
In-wash stain treatment . . . . . . . . . . .10, 21
L
Linen . . . . . . . . . . . . . . . . . . . . . . . . 17, 26, 27
M
Main wash . . . . . . . . . . . . . . . . . . . . . . .11, 26
N
Net curtains . . . . . . . . . . . . . . . . . . . . . . . . . 26
O
Opening the door . . . . . . . . . . . . . 19, 25, 32
P
Pre wash . . . . . . . . . . . . . . . . . . . . . 11, 21, 26
Pre-wash detergent . . . . . . . . . . . . . . .10, 21
Programme
changing . . . . . . . . . . . . . . . . . . . . . . . . . 24
interrupting . . . . . . . . . . . . . . . . . . . . . . . 24
setting . . . . . . . . . . . . . . . . . . . . . . . .22, 26
Programme progress display . . . . . . . . . . . 24
Pump out . . . . . . . . . . . . . . . . . . . . 19, 24, 25
Q
Quick wash . . . . . . . . . . . . . . . . . . 14, 22, 26
50
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Service
Service
In the chapter "What to do if...“ , some faults are listed which you can
remedy yourself. Look there first if a fault occurs. If you do not find any
information there, please consult your Customer Service. (You can find
the addresses and telephone numbers in the section "Customer Service
Centres“.)
Always prepare in advance for the discussion. By doing so you will sim-
plify the diagnosis and the decision on whether customer service is
necessary.
Note the PNC number and
S. number. You will find both on the
rating plate on the inside of the door
of your washing machine.
PNC .....................................................
S. No. .....................................................
Answer as precisely as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
When do you incur costs even during the warranty period?
– If you could have remedied the fault yourself with the aid of the fault
table (see the section "What to do if..."),
– If several journeys by the customer service technician are necessary
because for example he did not receive all the important information
before his visit and must collect spare parts. These multiple trips can
be avoided if you prepare your phone call as described above.
51
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From the Electrolux Group. The world´s No.1 choice.
The Electrolux Group is the world´s largest producer of powered appliances for kitchen, cleaning and outdoor
use. More than 55 million Electrolux Group products (such as refrigerators, cookers, washing machines,
vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of approx. USD 14 billion in more
than 150 countries around the world.
AEG Hausgeräte GmbH
Postfach 1036
D-90327 Nürnberg
© Copyright by AEG
822 942 754-01-230503-06
Subject to change without notice
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