272P4
EN User manual
1
38
44
Customer care and warranty
Troubleshooting & FAQs
1. Important
‡ꢀ Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor.Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
‡ꢀ Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
‡ꢀ Do not knock or drop the monitor during
operation or transportation.
Maintenance
‡ꢀ To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel.When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.
1.1 Safety precautions and
maintenance
‡ꢀ Unplug the monitor if you are not going to
use it for an extensive period of time.
Warnings
Use of controls, adjustments or procedures
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may result in exposure to shock, electrical
hazards and/or mechanical hazards.
‡ꢀ Unplug the monitor if you need to clean it
with a slightly damp cloth.The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
‡ꢀ To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
Operation
‡ꢀ Please keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
‡ꢀ If your monitor gets wet, wipe it with dry
cloth as soon as possible.
‡ꢀ If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord.Then, remove the foreign substance
or water, and send it to the maintenance
center.
‡ꢀ Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
‡ꢀ Do not block the ventilation holes on the
cabinet.
‡ꢀ Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
‡ꢀ When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
‡ꢀ In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
‡ꢀ If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
1
1. Important
‡ꢀ Temperature: 0-40°C 32-95°F
1.2 Notational Descriptions
‡ꢀ Humidity: 20-80% RH
The following subsections describe notational
conventions used in this document.
Important information for Burn-in/Ghost
image
Notes, Cautions andWarnings
‡ꢀ Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type.These blocks contain notes, cautions
or warnings.They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
‡ꢀ “Burn-in”,“after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
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mandated by the relevant regulatory authority.
Service
‡ꢀ The casing cover should be opened only by
qualified service personnel.
‡ꢀ If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
‡ꢀ For transportation information, please refer
to “Technical Specifications”.
‡ꢀ Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
2
1. Important
Taking back/Recycling Information for
Customers
1.3 Disposal of product and packing
material
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Waste Electrical and Electronic Equipment-
WEEE
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste.You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
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organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted.We have done our utmost to make the
packaging easily separable into mono materials.
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how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Install base stand
2. Setting up the monitor
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2.1 Installation
Package contents
2. Hold the stand with both hands.
272P4
(1) Gently attach the stand to theVESA
mount area until the latch locks the
stand.
(2) Gently attach the base to the stand.
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located at the bottom of the base, and
secure the base to the stand tightly.
Audio cable
USB cable
DP cable (Optional)
1
Power cable
Dual-link DVI cable
2
3
4
2. Setting up the monitor
Connecting to your computer
Daisy-chain function
Daisy-chain enables multiple monitor
connections
10
11
12
This Philips display is equipped with DisplayPort
(v1.2) interface which enables daisy-chaining to
multiple displays. Now you can daisy chain and
use multiple monitors via a single cable from
one display to the next.
12
1
2
3
4
5
6
7
8
7
5
9
4
2
3
DP cable
DP IN
DP cable
DP IN
13
DP OUT
1
2
AC power switch
AC power input
DisplayPort input
DVI input
Note
‡ꢀ Depending on the capabilities of your
3
graphic cards, you should be able to
4
daisy chain multiple displays with various
configurations.Your display configurations
will depend on your graphic card
capabilities. Please check with your graphic
card vendor and always update your
graphic card driver.We recommend AMD
HD6850 or higher graphic cards, or it’s
equivalent in other brand for daisy-chain
function.
5
HDMI1, HDMI2 input
DisplayPort output
Audio input
Kensington anti-theft lock
Earphone jack
USB fast charger
USB downstream
USB upstream
6
7
8
9
10
11
12
13
‡ꢀ For a better data transmission in daisy-
chain connection, a DisplayPort 1.2 cable
must be used.
DisplayPort input
‡ꢀ To enable Daisy-chain function, you need to
set “DisplayPort Daisychain” to “On” mode
in OSD menu. (By default, the monitor is
set to “Off” mode.)
5
2. Setting up the monitor
2.2 Operating the monitor
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Description of the control buttons
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If your graphics card or video output is not
certified for DisplayPortV1.2, then you may
experience blank or black screen. In this
specific scenario, please go back to OSD
menu again and re-set the “DisplayPort
Daisychain” to “Off” mode.
Warning
3
To avoid unknown damage, make sure to
connect your DisplayPort input source to the
port [DP IN].
7
6
5
4
2
1
Switch monitor’s power ON and
OFF.
1
Access the OSD menu
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Adjust the OSD menu.
.
2
3
User preference key. Customize
your own preference function
from OSD to become the “user
key”.
4
5
6
PiP/PbP/Off/Swap
Return to previous OSD layer.
SmartImage hot key.There are 6
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Movie, Game, Economy, Off.
7
8
9
2.0 Megapixel Webcam
Webcam activity light
Microphone
10
Customize your own “USER” key
This hot key allows you to setup your favorite
function key.
6
2. Setting up the monitor
Independent audio playback, regardless of
video input
1. Press
button on the front bezel to
enter OSD Menu Screen.
Your Philips monitor can play the audio source
independently, regardless of which video input.
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For example, you can play your MP3 player from
the audio source connected to the [Audio In]
port of this monitor, and still watch your video
source connected from [HDMI1], [HDMI2], or
[DisplayPort].
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1. Press
button on the front bezel to
enter OSD Menu Screen.
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2. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀPDLQꢀPHQXꢀ
[OSD Settings], then press button.
3. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀ>User],
then press button.
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preferred function: [Input], [Audio Source],
[Volume], or [PowerSensor].
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5. Press
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directly on
Now you can press the hotkey
2. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀPDLQꢀPHQXꢀ
[Audio], then press button.
3. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀ>Audio
Source], then press button.
the front bezel. Only your pre-selected function
will appear for quick access.
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preferred audio source: [DisplayPort],
[HDMI1], [HDMI2], or [Audio In].
5. Press
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Note
‡ꢀ The next time you turn on this monitor, it
will by default select the audio source you
previously selected.
For example, if you selected [Audio Source] as
‡ꢀ In case you want to change it, you will have
to go through the selection steps again to
select your new preferred audio source as
the default.
the hotkey, press the
button on the front
bezel, the [Audio Source] menu appears.
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2. Setting up the monitor
Description of the On Screen Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display.You can use this as a
reference when you want to work your way
around the different adjustments later on.
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window.A user friendly on-screen-
display interface is shown as below:
Main menu
Sub menu
PowerSensor
On
Off
0, 1, 2, 3, 4
Input
DVI
HDMI 1
HDMI 2
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DisplayPort
Picture
Picture Format
Brightness
Wide screen, 4:3, 1:1
0~100
Contrast
0~100
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SmartResponse
SmartContrast
SmartFrame
Gamma
Off, Fast, Faster, Fastest
On, Off
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On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
Pixel Orbiting
Over Scan
On, Off
PiP / PbP
PiP / PbP Mode
PiP / PbP Input
Off, PiP, PbP
DVI, HDMI1, HDMI2 / DisplayPort
Small, Middle, Large
PiP Size
PiP Position
Swap
Basic and simple instruction on the control
keys
Top-Right, Top-Left,
Bottom-Right, Bottom-Left
Audio
Volume
0~100
In the OSD shown above, you can press ɼɾꢀ
buttons on the front bezel of the monitor
On, Off
On, Off
Stand-Alone
Mute
Audio Source
DisplayPort, HDMI1, HDMI2, Audio In
to move the cursor, and press
button to
Color
Color Temperature
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
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sRGB
User Define
Red: 0~100
Green: 0~100
Blue: 0~100
Language
English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands,
Português, Português Brazil, Polski, Русский, Svenska, Suomi, Türkçe,
ČŦšŵŪůŢ, Українська, ࿒፩ၭ,
ߨ 偎፩ၭ, ׁ๊䪳, 㷼ᄙⱥ OSD Settings
Horizontal
Vertical
0~100
0~100
Transparency
Off, 1, 2, 3, 4
OSD Time Out
User
5s, 10s, 20s, 30s, 60s
Input, Audio Source, Volume, PowerSensor
Resolution Notification
DisplayPort Daisychain
Reset
On, Off
On, Off
Setup
Yes, No
Information
8
2. Setting up the monitor
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Height adjustment
This monitor is designed for optimal
performance at its native resolution, 2560 ×
1440 @ 60 Hz.When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 2560 × 1440 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
150mm
Physical Function
Pivot
Tilt
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Swivel
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9
2. Setting up the monitor
2. The MultiView selection menu appears.
2.3 MultiView
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3. Press
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and then exit automatically.
What is it?
How to enable MultiView by OSD menu?
Besides pressing the hotkey directly on
the front bezel, the MultiView function can also
be selected in OSD menu.
Multiview enables active dual connect and view
so that you can work with multiple devices like
PC and Notebook side-by-side simultaneously,
making complex multi-tasking work a breeze.
1. Press
button on the front bezel to
Why do I need it?
enter OSD Menu Screen.
With the ultra high resolution Philips
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MultiView display, you can experience a world
of connectivity in a comfortable way in the
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conveniently enjoy multiple content sources at
one screen. For example:You may want to keep
an eye on the live news video feed with audio
in the small window, while working on your
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from your Ultrabook, while logged into secured
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[PiP / PbP], then press button.
3. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀ>PiP / PbP
Mode], then press button.
How to enable MultiView by hotkey?
1. Press the hotkey
front bezel.
directly on the
4. 3UHVVꢀɼꢀRUꢀɾꢀEXWWRQꢀWRꢀVHOHFWꢀ[PiP] or
[PbP].
5. Now you can move backward to set the
[PiP / PbP Input], [PiP Size], [PiP Position].,
or [Swap].
6. Press
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10
2. Setting up the monitor
MultiView in OSD menu
‡ꢂ PiP Size:When PiP is activated, there are
three sub-window sizes to choose: [Small],
[Middle], [Large].
‡ꢂ PiP / PbP Mode:There are two modes for
MultiView: [PiP] and [PbP].
B
Small
[PiP]: Picture in Picture
Middle
Large
A
(main)
Open up a sub-window of
B
another signal source.
A
(main)
‡ꢂ PiP Position: When PiP is activated, there
are four sub-window positions to choose.
When the sub source is not
detected:
Top-Left
Top-Right
B
A
(main)
B
B
A
(main)
A
(main)
[PbP]: Picture by Picture
Open up a sub-window side-
by-side of another signal
source.
Bottom-Left
Bottom-Right
A
A
(main)
B
B
A
(main)
A
(main)
B
B
When the sub source is not
detected:
(main)
‡ꢂ Swap: The main picture source and the sub
picture source swapped on the display.
Swap A and B source in [PiP] mode:
Note
B
(main)
A
(main)
The black strip shows on the top and the
bottom of the screen for the correct aspect
ratio when in the PbP mode.
ꢂ Ƚ ꢂ
A
B
‡ꢂ PiP / PbP Input:There are four different
video input to choose as the sub display
source: [DVI], [HDMI 1], [HDMI 2], and
[DisplayPort].
Swap A and B source in [PbP] mode:
ꢂ Ƚ ꢂ
A
(main)
B
B
(main)
A
Please refer below table for compatibility of
main/sub input source.
SUB SOURCE POSSIBILITY (xl)
‡ꢂ Off: Stop MultiView function.
Inputs
DP
DVI HDMI 1 HDMI 2
DP
ʁ
ʁ
ʁ
MAIN
SOURCE
DVI
ʁ
ʁ
ʁ
A
(main)
HDMI 1
HDMI 2
(xl)
11
2. Setting up the monitor
3. While keeping the release button pressed,
tilt the base and slide it out.
Note
When you do the SWAP function, the video
and its audio source will swap at the same time.
(Refer to page 7 “Independent audio playback,
regardless of video input” for more detail.)
2.4 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
Note
1. Extend the monitor base to its maximum
height.
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.Then lift the monitor
stand.
12
3. Image Optimization
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
3. Image Optimization
also press
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4. When SmartImage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable SmartImage
3.1 SmartImage
What is it?
with the
button on the front bezel of
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time.Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
your monitor.
Except using
key to scroll down, you can
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SmartImage OSD.
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Movie, Game, Economy and Off.
Why do I need it?
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You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
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How does it work?
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SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
‡ꢂ Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain.This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
How to enable SmartImage?
‡ꢂ Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
‡ꢂ Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
1. Press
screen display.
2. Keep pressing
Photo, Movie, Game, Economy and Off.
to launch the SmartImage on
to toggle among 2IÀFHꢁꢀ
13
3. Image Optimization
‡ꢂ Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
WKURXJKꢀÀQHWXQLQJꢀUHVROXWLRQꢁꢀ&RORUꢀFDOLEUDWLRQꢁꢀ
Clock/Phase adjustments, RGB White point
adjustment, etc.
‡ꢂ Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
‡ꢂ Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Installation
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
‡ꢀ Follow the instruction and complete the
installation.
‡ꢀ You can launch after installation is
completed.
‡ꢀ If you want to launch later, you can either
click the shortcut on desktop or toolbar.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
UHDGDEOHꢀWH[WꢀIRUꢀRIÀFHꢀZRUNꢅꢀ%\ꢀUHGXFLQJꢀ\RXUꢀ
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity.This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
First launch -Wizard
‡ꢀ The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
‡ꢀ The wizard will guide you through
adjustment your monitor performance step
by step.
‡ꢀ You can go to Plug-in menu to launch
wizard later on as well.
14
3. Image Optimization
‡ꢀ You can adjust more options without
wizard by Standard pane.
Start with Standard pane
Adjust menu
‡ꢀ Adjust Menu allows you to adjust
Brightness, Contrast, Focus, Position and
Resolution.
‡ꢀ You can follow the instruction and do the
‡ꢀ adjustment.
‡ꢀ Cancel prompts user if you want to cancel
‡ꢀ installation.
15
3. Image Optimization
Color menu
‡ꢀ Color Menu allows you to adjust RGB,
Black Level,White Point, Display Gamma,
Color Calibration, and SmartImage (Please
refer to SmartImage section).
‡ꢀ You can follow the instruction and do the
adjustment.
‡ꢀ Refer to below table for sub-menu item
base on your input.
‡ꢀ Example for Color Calibration
16
3. Image Optimization
1. "Show Me" starts color calibration tutorial.
SmartImage
2. Start - starts the 6-step color calibration
sequence.
Allow users to change setting for better display
setting based on content.
3. Quick View loads the before/after images.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First Color Calibration Screen
Eco Power menu
‡ꢀ Previous button is disabled until the second
color screen.
‡ꢀ Next goes to the succeeding target
(6-targets).
‡ꢀ Final next goes File>Presets pane.
‡ꢀ Cancel closes the UI and returns to the
plug in page.
17
3. Image Optimization
Options menu
set to run at startup will not load when
this box is unchecked (Disabled).
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
‡ꢀ Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Audio - Will only be active when
selectingVolume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
‡ꢀ Displays current preference settings.
‡ꢀ A checked box enables the feature.The
check box is a toggle.
‡ꢀ Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium
selections for Select Preset andTune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.
Option>Auto Pivot
‡ꢀ EnableTaskTray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
A right click on the task tray icon displays
the menu options for Help,Technical
Support. Check for Upgrade, About,
and Exit.When Enable task tray menu is
disabled, the task tray icon will only display
EXIT.
‡ꢀ Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray.The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
18
3. Image Optimization
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.All other SmartControl Premium tabs
are not available.
To enableTheft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
‡ꢀ User can enter PIN between 4 and 9 digits
numbers only.
‡ꢀ After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
‡ꢀ Minimum minutes set to 5. Slider set to 5
by default.
‡ꢀ Does not require the display be attached
to a different host to go intoTheft
Deterrence mode.
After creating PIN, theTheft Deterrence pane
will indicateTheft Deterrence Enabled and
provide PIN Options button:
‡ꢀ Theft Deterrence Enabled is displayed.
‡ꢀ DisableTheft Deterrence Mode opens
pane screen on next page.
‡ꢀ PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
‡ꢀ Display the Source instruction pane and
current input source setting.
‡ꢀ On single input displays, this pane will not
be visible.
Help menu
Options>Theft Deterrence -Theft Deterrence
Pane will only be active when selectingTheft
Deterrence Mode from the drop-down Plug-in
menu.
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
19
3. Image Optimization
Help>Version - Will only be active when
selectingVersion from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
‡ꢀ SmartImage - Check current settings,
Office, Photo, Movie, Game, Economy, Off.
TaskTray Menu Enabled
The task tray menu can be displayed by
rightclicking on the SmartControl Premium
icon from the task tray. Left Click will launch the
application.
7KHꢀWDVNꢀWUD\ꢀKDVꢀÀYHꢀHQWULHVꢆ
‡ꢀ Help - Access to User Manual file: Open
User Manual file using the default browser
window.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default.
‡ꢀ Technical Support - displays the tech
support page.
If Enable Context Menu has been checked in
the Options>Preferences pane, then the menu
will be visible.
‡ꢀ Check for Update - takes the user to PDI
Landing and checks the user's version
against the most current available.
‡ꢀ About - Displays detailed reference
information: product version, release
information, and product name.
‡ꢀ Exit - Close SmartControl Premium.
To run SmartControl Premium again either
select SmartControl Premium from Program
menu, double-click the desktop PC icon or
restart the system.
The Context Menu has four entries:
‡ꢀ SmartControl Premium - When selected
the About Screen is displayed.
‡ꢀ Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
‡ꢀ Tune Display - Opens the SmartControl
Premium control panel.
20
3. Image Optimization
TaskTray Menu Disabled
3.4 SmartDesktop Guide
When theTaskTray is disabled in the preference
folder, only the EXIT selection is available.To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
Note
All the illustrations in this section are for
reference only. SmartControl software version
PLJKWꢀEHꢀFKDQJHGꢀZLWKRXWꢀQRWLÀFDWLRQꢅꢀ3OHDVHꢀ
DOZD\VꢀFKHFNꢀRIÀFLDOꢀ3RUWUDLWꢀZHEVLWHꢀwww.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
‡ꢀ Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
‡ꢀ Select the desired partition by clicking
on the icon.The partition will be applied
to the desktop and the icon will be
highlighted.
‡ꢀ Identify provides a quick way to view the
grid.
Drag and DropWindows
2QFHꢀWKHꢀSDUWLWLRQVꢀDUHꢀFRQÀJXUHGꢀDQGꢀ$OLJQꢀWRꢀ
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
21
3. Image Optimization
Note
Right Click Menu
Right click on the Desktop Partition icon to
view the drop down menu.
If the outline of the region is not visible when
dragging the window,“Show windows contents
while dragging” is disabled.To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (ForVista
& Win7 OS, this is located on the left
sidebar)
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
1. Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
Other alternative path:
Vista:
"Control Panel" > "Personalization" > "Window
Color and Appearance" > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check "Show window
contents while dragging".
2. Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
XP:
"Display Properties" > "Appearance" >
"Effects..." > check "Show window contents
while dragging".
Win 7:
No other alternative path available.
Title Bar Options
Desktop partition can be accessed from the title
bar of the active window.This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Note
If more than one display is attached, the user
can select the targeted display to change the
partition.The highlighted icon represents the
current active partition.
3. Identify Partition – Displays the outline
grid on the desktop for the current
partition.
4. Align On/Align Off – Enables/disables the
drag and drop auto align feature.
5. Exit – Closes Desktop Partition and
DisplayTune.To re-initialize, launch Display
Tune from the start menu or short cut on
the desktop.
22
3. Image Optimization
Left Click Menu
allows the user to quickly change to any of
the partitions shown in the drop down.
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
‡ꢂ Identify Partition – Displays the outline
grid on the desktop for the current
partition.
‡ꢂ Align On/Align Off – Enables/disables the
drag and drop auto align feature.
TaskTray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
‡ꢂ Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
‡ꢂ Desktop Partition – Desktop Partition
shows the current selected partition and
23
3. Image Optimization
ꢂ 6PDUW'HVNWRSꢂ3DUWLWLRQꢂ'HÀQLWLRQV
Name
Description
Image
Full Desktop
Applies all settings to the entire desktop.
Vertical
Assesses the screen resolution and divides the display
into two evenly sized vertical regions.
)RUꢀꢇꢈꢉꢊꢋꢈꢀPDLQWDLQꢀYHUWLFDOꢀFRQÀJXUDWLRQꢅ
Horizontal
VerticalTriple
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions.
)RUꢀꢇꢈꢉꢊꢋꢈꢀPDLQWDLQꢀKRUL]RQWDOꢀFRQÀJXUDWLRQꢅ
Assesses the screen resolution and divides the display
into three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left
Vertical Split Right
Horizontal SplitTop
Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions
For 90 Partition 1 on top Partition 2&3 on bottom.
For 270 Partition 1 on bottom Partition 2&3 on top.
Assesses the screen resolution and divides the display into
two vertical regions, the right hand side is a single region,
the left hand side is split into two evenly sized regions
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the top region
is single, the bottom region is spilt into two evenly sized
regions
For 90 Partition 1 on right sideVertical Partition 2&3 on
left sideVertical.
For 270 Partition 1 on left sideVertical Partition 2&3 on
right sideVertical.
24
3. Image Optimization
Name
Description
Image
Horizontal Split
Bottom
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions
For 90 Partition 1&2 on right sideVertical Partition 3 on
left sideVertical.
For 270 Partition 1&2 on left sideVertical Partition 3 on
right sideVertical.
Even Split
Assesses the screen resolution and divides the display
into four evenly sized regions.
25
4. PowerSensor™
‡ꢀ You can return to the default mode at any
4. PowerSensor™
How does it work?
time (Setting 3)
Hot key
Sensor distance
‡ꢀ PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect
userpresence.
‡ꢀ When the user is in front of the monitor
the monitor operates normally, at the
predetermined settings that the user has set -
i.e. Brightness, Contrast, Color, etc.
Landscape/Portrait mode (for selective models)
Landscape mode
‡ꢀ Assuming that the monitor was set to 100%
of brightness for example, when the user
leaves his seat and is no longer in front of the
monitor, the monitor automatically reduces
the power consumption up to 80%.
Portrait mode
User present in front
User not present
Above illustrations are for reference purpose only,
PD\ꢀQRWꢀUHÁHFWꢀWKHꢀH[DFWꢀGLVSOD\ꢀRIꢀWKLVꢀPRGHOꢅ
Watt
Watt
How to adjust settings
If PowerSensor is not operating correctly inside or
RXWVLGHꢀWKHꢀGHIDXOWꢀUDQJHꢁꢀKHUH·VꢀKRZꢀWRꢀÀQHꢌWXQHꢀ
detection:
Power consumption as illustrated above is for
reference purpose only.
‡ꢀ Customize the
button to serve as
PowerSensor hot key. Refer “Customize your
own “USER” key section. (If your display is
with “Sensor” hot key, go to next step.)
Setting
Default settings
‡ꢀ Press the PowerSensor hot key.
At its default setting, (Setting 3), PowerSensor
is designed to detect the presence of the user
located between 30 and 100 cm (12 and 40
LQFKHVꢄꢀIURPꢀWKHꢀGLVSOD\ꢀDQGꢀZLWKLQꢀÀYHꢀGHJUHHVꢀ
left or right of the monitor.
‡ꢀ You will find the default position ‘3’ on the
adjustment bar.
‡ꢀ Adjust the PowerSensor detection adjustment
to Setting 4 and press OK.
‡ꢀ Test the new setup to see if PowerSensor
Custom settings
properly detects you in your current position.
If you prefer to be in a position outside the
perimeters listed above, choose a higher strength
VLJQDOꢀIRUꢀRSWLPDOꢀGHWHFWLRQꢀHIÀFLHQF\ꢆꢀ7KHꢀKLJKHUꢀ
the setting, the stronger the detection signal. For
PD[LPXPꢀ3RZHU6HQVRUꢀHIÀFLHQF\ꢀDQGꢀSURSHUꢀ
detection, please position yourself directly in front
of your monitor.
‡ꢀ PowerSensor function is designed to work
in Landscape mode (horizontal position)
only. After PowerSensor turn on it, it will
automatically turn Off if the monitor is used
in Portrait mode (90 degree/vertical position);
it will automatically turn ON if monitor is
returned to its default Landscape position.
‡ꢀ If you choose to position yourself more than
100 cm or 40 inches from the monitor use
the maximum detection signal for distances
up to 120 cm or 47 inches. (Setting 4)
Note
A manually selected PowerSensor mode will
remain operational unless and until it is readjusted
RUꢀWKHꢀGHIDXOWꢀPRGHꢀLVꢀUHFDOOHGꢅꢀ,Iꢀ\RXꢀÀQGꢀWKDWꢀ
the PowerSensor is excessively sensitive to nearby
motion for some reason, please adjust to a lower
signal strength.
‡ꢀ Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,
step up signal strength when wearing black or
other dark clothes.
26
5. Built-inWebcam with Microphone
5.2 Using the device
5. Built-inWebcam with
Microphone
Philips monitor with webcam device transmits
video and sound data through USB port. It can be
enabled by simply connecting your USB cable from
your PC to the USB upstream of USB hub on the
side IO of monitor.
Note
USB connection between the monitor and PC is
required for the webcam to operate.
The webcam allows you to hold interactive video
and audio conference calls over the internet. It
provides the most convenient and easiest way
for Business persons to communicate with other
colleagues around the world, saving a lot time
and money. Depending on the software used, it
DOVRꢀDOORZVꢀ\RXꢀWRꢀWDNHꢀSKRWRVꢁꢀVKDUHꢀÀOHVꢀRUꢀXVHꢀ
microphone only without enabling webcam.The
microphone and activity light are on the side of the
webcam on the bezel of the display.
1. Connect your USB cable to upstream of USB
hub on the side IO of monitor from PC side.
2. Turn on your PC and make sure your internet
connection is working properly.
3. Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent.You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing, etc.
4. The webcam is ready to be used for chat or
make the phone call through internet service.
5. Make the call by following the instruction of
the software program.
Note
To set up a video call, you must have a reliable
Internet connection, an ISP, and software like
Internet messenger or video phone call program.
Make sure the person that you are calling has
compatible video-calling software.The video
and audio performance quality depends on the
bandwidth available on both ends.The person you
are calling must have similar capability of devices
and software.
5.1 PC system requirements
‡ꢀ Operating system : Microsoft Windows 7,
Microsoft WindowsVista, Microsoft Windows
XP (SP2), and any other OS whichever
support UVC/UAC (USBVideo Class
compliant / Audio Class compliant) under
USB 2.0 standard
‡ꢀ Processor: 1.6GHz or above
‡ꢀ RAM: 512MB (for XP) / 1GB(forVista and
Windows7)
‡ꢀ Hard disk space: minimum 200MB
‡ꢀ USB: USB 2.0 or above, UVC/UAC support
27
ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
6. Technical Specifications
Picture/Display
Monitor PanelType
Backlight
PLS LCD
LED
Panel Size
Aspect Ratio
27" W (68.6 cm)
16:9
Pixel Pitch
Brightness
0.233 x 0.233 mm
300 cd/m²
SmartContrast
Contrast Ratio (typ.)
ResponseTime (typ.)
SmartResponse
Optimum Resolution
Viewing Angle
Picture Enhancement
Display Colors
Vertical Refresh Rate
Horizontal Frequency
sRGB
20,000,000:1
1000:1
12 ms
6 ms
2560 x 1440 @ 60 Hz
178° (H) / 178° (V) @ C/R > 10
SmartImage
16.7M
56 Hz - 75 Hz
30 kHz - 90 kHz
YES
Connectivity
Signal Input/Output
USB
DVI-D, DisplayPort In, DisplayPort Out, HDMI x2
USB 3.0 x3
Input Signal
Audio In/Out
Separate Sync, Sync on Green
PC Audio-in, Headphone Out
Convenience
Built-in Speakers
Built-in Webcam
User Convenience
2 W x2
2.0 megapixel camera with microphone and LED indicator
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
7XUNLVKꢁꢀ&]HFKꢁꢀ8NUDQLDQꢁꢀ6LPSOLÀHGꢀ&KLQHVHꢁꢀ7UDGLWLRQDOꢀ&KLQHVHꢁꢀ
Japanese, Korean
OSD Languages
Other Convenience
Plug & Play Compatibility
Stand
VESA mount (100 x 100 mm), Kensington Lock
DDC/CI, sRGB,Windows 7/8/Vista/XP, Mac OSX, Linux
Tilt
-5° / +20°
-65° / +65°
150 mm
90°
Swivel
Height Adjustment
Pivot Adjustment
Power
On Mode
42.7 W (typ.), 67.3 W (max.) (with audio and USB x3)
Energy Consumption
(EnergyStar test method)
Normal Operation (typ.)
AC InputVoltage at
100V AC, 50 Hz
34.6 W
AC InputVoltage at
115V AC, 60 Hz
35.05 W
AC InputVoltage at
230V AC, 50 Hz
34.94 W
28
ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
Sleep (Standby) (typ.)
Off
0.3 W
0.3 W
0.3 W
0.3 W
0.3 W
0.3 W
Off (AC Switch)
0 W
0 W
0 W
AC InputVoltage at
100V AC, 50 Hz
118.09 BTU/hr
1.024 BTU/hr
1.024 BTU/hr
0 BTU/hr
AC InputVoltage at
115V AC, 60 Hz
119.62 BTU/hr
1.024 BTU/hr
1.024 BTU/hr
0 BTU/hr
AC InputVoltage at
230V AC, 50 Hz
119.25 BTU/hr
1.024 BTU/hr
1.024 BTU/hr
0 BTU/hr
Heat Dissipation*
Normal Operation
Sleep (Standby)
Off
Off (AC Switch)
Power LED Indicator
Power Supply
On mode:White, Standby/Sleep mode:White (blinking)
Built-in, 100 - 240V AC, 50 - 60 Hz
Dimension
Product with stand (WxHxD)
Product without stand (WxHxD)
Weight
639 x 580 x 242 mm
639 x 405 x 64 mm
Product with stand
8.5 kg
Product without stand
Product with packaging
5.7 kg
11.35 kg
Operating Condition
Operation: 0 °C to 40 °C
Non-operation: -20 °C to 60 °C
Temperature Range
Relative Humidity
MTBF
20 % to 80 %
30,000 hrs
Environmental
ROHS
YES
EPEAT
Packaging
6SHFLÀFꢀ6XEVWDQFHV
EnergyStar
Gold (www.epeat.net)
100 % recyclable
100 % PVC BFR free housing
YES
Compliance and standards
%60,ꢁꢀ&(ꢀ0DUNꢁꢀ)&&ꢀ&ODVVꢀ%ꢁꢀ*267ꢁꢀ6(0.2ꢁꢀ7&2ꢀ&HUWLÀHGꢀ(GJHꢁꢀ
UL/cUL,TUV-GS,TUV-Ergo
Regulatory Approvals
Cabinet
Color
Finish
Black/Silver
Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the latest
YHUVLRQꢀRIꢀOHDÁHWꢅ
29
ꢀꢁꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV
6.1 Resolution & Preset Modes
6.2 Crystalclear
This latest Philips display delivers Crystalclear,
2560x1440 images. Utilizing high performance
panels with high density pixel count, 178/178
wide viewing angles, enabled by high bandwidth
sources like Displayport, HDMI, or Dual link
DVI, this new display will make your images
and graphics come alive.Whether you are
demanding professional requiring extremely
detailed information for CAD-CAM solutions,
XVLQJꢀꢃ'ꢀJUDSKLFꢀDSSOLFDWLRQVꢀRUꢀDꢀÀQDQFLDOꢀ
wizard working on huge spreadsheets, this
Philips display will give you Crystalclear images.
Maximum Resolution
2560 x 1440 @ 60 Hz (digital input)
Recommended Resolution
2560 x 1440 @ 60 Hz (digital input)
H. freq. (kHz) Resolution
V. freq. (Hz)
31.47
31.47
35.00
37.86
37.5
720 x 400
640 x 480
640 x 480
640 x 480
640 x 480
70.09
59.94
66.67
72.81
75.00
60.32
75.00
60.00
75.03
59.86
60.02
75.03
59.89
74.99
60.00
59.95
60.00
59.95
59.95
37.88
46.88
48.36
60.02
44.77
63.98
79.98
55.94
70.64
75.00
65.29
67.50
74.04
88.79
800 x 600
800 x 600
1024 x 768
1024 x 768
1280 x 720
1280 x 1024
1280 x 1024
1440 x 900
1440 x 900
1600 x 1200
1680 x 1050
1920 x 1080
1920 x 1080
2560 x 1440
Note
‡ꢀ Please notice that your display works best
at native resolution of 2560 x 1440 @
60Hz. For best display quality, please follow
this resolution recommendation.
‡ꢀ While using DVI, a Dual-link DVI cable is
required for maximum resolution 2560 x
1440.
‡ꢀ The highest supporting screen resolution
on HDMI is 2560 x 1440, but it always
depends on your capability of graphics card
and BluRay/video players.
30
7. Power Management
7. Power Management
If you haveVESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.The
following table shows the power consumption
and signaling of this automatic power saving
feature:
3RZHUꢂ0DQDJHPHQWꢂ'HÀQLWLRQ
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
White
42.7 W (typ.),
67.3 (max.)
(with audio and
USB x3)
Active
ON
Yes
Yes
Sleep
(Standby)
White
(blink)
OFF
OFF
No
-
No
-
0.3 W (typ.)
0 W
Off (AC
switch)
OFF
The following setup is used to measure power
consumption on this monitor.
‡ꢀ Native resolution: 2560 x 1440
‡ꢀ Contrast: 50%
‡ꢀ Brightness: 300 nits
‡ꢀ Color temperature: 6500k with full white
pattern
‡ꢀ Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
31
8. Regulatory Infomation
and luminance uniformity, color rendition
and image stability
8. Regulatory Information
Lead-free Product
‡ꢀ Product have been tested according to
rigorous safety standards at an impartial
laboratory
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment.Toxic
‡ꢀ Electric and magnetic fields emissions as
low as normal household background levels
‡ꢀ Low acoustic noise emissions
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Some of the Environmental features of the
7&2ꢂ&HUWLÀHGꢂIRUꢂGLVSOD\Vꢃꢂ
‡ꢀ The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001)
7&2ꢂ&HUWLÀHGꢂ(GJH
‡ꢀ Very low energy consumption both in
onand standby mode minimize climate
impact
Congratulations,
Your display is designed for both
you and the planet!
‡ꢀ Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance)
The display you have just purchased carries the
7&2ꢀ&HUWLÀHGꢀ(GJHꢀODEHOꢅꢀ7KLVꢀHQVXUHVꢀWKDWꢀ
your display is designed, manufactured and
tested according to some of the strictest quality
and environmental requirements in the world.
This makes for a high performance product,
designed with the user in focus that also
minimizes the impact on the climate and our
natural environment.
‡ꢀ Both product and product packaging is
prepared for recycling
‡ꢀ The brand owner offers take-back options
The requirements can be downloaded from our
web site.The requirements included in this label
have been developed byTCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980sTCO has been involved
LQꢀLQÁXHQFLQJꢀWKHꢀGHYHORSPHQWꢀRIꢀ,7ꢀHTXLSPHQWꢀ
in a more user-friendly direction. Our labeling
system started with displays in 1992 and is now
requested by users and ITmanufacturers all over
the world.About 50% of all displays worldwide
DUHꢀ7&2ꢀFHUWLÀHGꢅ
7KLVꢀGLVSOD\ꢀLVꢀDZDUGHGꢀWKHꢀ7&2ꢀ&HUWLÀHGꢀ
cutting edge mark to signify it incorporates
a new cutting edge innovation that delivers
GLVWLQFWꢀEHQHÀWVꢀIRUꢀWKHꢀXVHUꢀDQGꢀUHGXFHGꢀLPSDFWꢀ
RQꢀWKHꢀHQYLURQPHQWꢅꢀ7&2ꢀ&HUWLÀHGꢀLVꢀDꢀWKLUGꢀ
SDUW\ꢀYHULÀHGꢀSURJUDPꢁꢀZKHUHꢀHYHU\ꢀSURGXFWꢀ
model is tested by an accredited impartial test
ODERUDWRU\ꢅꢀ7&2ꢀ&HUWLÀHGꢀUHSUHVHQWVꢀRQHꢀRIꢀWKHꢀ
WRXJKHVWꢀFHUWLÀFDWLRQVꢀIRUꢀGLVSOD\VꢀZRUOGZLGHꢅ
For more information, please visit:
Some of the Usability features of theTCO
&HUWLÀHGꢂIRUꢂGLVSOD\Vꢃ
‡ꢀ Good visual ergonomics and image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, color
32
8. Regulatory Infomation
EPEAT
‡ꢀ EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
AssessmentTool) program
‡ꢀ 2006/95/EC (LowVoltage Directive).
‡ꢀ 2004/108/EC (EMC Directive).
‡ꢀ 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption).
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
and is produced by a manufacturing organization
on ISO9000 level.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
‡ꢀ ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
‡ꢀ GS EK1-2000:2011 (GS mark requirement).
‡ꢀ prEN50279:1998 (Low Frequency Electric
and Magnetic fields forVisual Display).
‡ꢀ MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
‡ꢀ TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission,TCO: Swedish
Confederation of Professional Employees)
forTCO versions.
%HQHÀWVꢂRIꢂ(3($7
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
(1(5*<ꢀ67$5·VꢀHQHUJ\ꢀHIÀFLHQF\ꢀVSHFLÀFDWLRQVꢁꢀ
means that these products will consume less
energy throughout their life.
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
CE Declaration of Conformity
JXLGHOLQHVꢀIRUꢀHQHUJ\ꢀHIÀFLHQF\ꢅ
This product is in conformity with the following
standards
Note
‡ꢀ EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
InformationTechnology Equipment).
We recommend you switch off the monitor
when it is not in use for a long time.
‡ꢀ EN55022:2010 (Radio Disturbance
requirement of InformationTechnology
Equipment).
‡ꢀ EN55024:2010 (Immunity requirement of
InformationTechnology Equipment).
‡ꢀ EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
33
8. Regulatory Infomation
Federal Communications Commission (FCC)
Notice (U.S. Only)
ꢀ &KDQJHVꢀRUꢀPRGLÀFDWLRQVꢀQRWꢀH[SUHVVO\ꢀ
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules.These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
7RꢀSUHYHQWꢀGDPDJHꢀZKLFKꢀPD\ꢀUHVXOWꢀLQꢀÀUHꢀRUꢀ
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OFTHE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
‡ꢀ Reorient or relocate the receiving antenna.
‡ꢀ Increase the separation between the
equipment and receiver.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
‡ꢀ Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
‡ꢀ Consult the dealer or an experienced
radio/TV technician for help.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
34
8. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
EN 55022 Compliance (Czech Republic Only)
3ROLVKꢂ&HQWHUꢂIRUꢂ7HVWLQJꢂDQGꢂ&HUWLÀFDWLRQꢂ
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket).All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
‡ꢀ Réorienter ou déplacer l’antenne de
réception.
‡ꢀ Augmenter la distance entre l’équipement
et le récepteur.
‡ꢀ Brancher l’équipement sur un autre circuit
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
que celui utilisé par le récepteur.
‡ꢀ Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
ꢀ 7RXWHVꢀPRGLÀFDWLRQVꢀQꢍD\DQWꢀSDVꢀUHoXꢀ
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
$ꢀSURWHFWLRQꢀPDUNꢀꢎ%ꢎꢀFRQÀUPVꢀWKDWꢀWKHꢀ
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTETOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
35
8. Regulatory Infomation
North Europe (Nordic Countries) Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
$XIꢀGHUꢀ5FNZDQGꢀGHVꢀ*HUlWHVꢀEHÀQGHWꢀVLFKꢀ
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da dieVorschriften
über die Bauart von Störstrahlern nach Anlage
,,,ꢀʔꢀꢏꢀ$EVꢅꢀꢐꢀGHUꢀ5|QWJHQYHURUGQXQJꢀHUIOOWꢀVLQGꢅꢀ
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMTTILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
36
8. Regulatory Infomation
EU Energy Label
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS.All products produced and sold for China
market have to meet China RoHS request.
ѝഭ⭥ᆀؑӗ૱⊑ḃ᧗
ࡦ ḷ䇶㾱≲ꢀѝഭ RoHS
ݳ ㍐Ⲵ〠৺ਜ਼䟿 ⌅㿴ḷ⽪㾱≲ꢁӗ૱ѝᴹ∂ᴹᇣ⢙䍘ᡆ
ᴹ∂ᴹᇣ⢙䍘ᡆ
ݳ ㍐ 䜘Ԧ〠
䫵ꢀ
(Pb)
⊎ꢀ
(Hg)
䭹ꢀ
(Cd)
ޝ ԧ䬜 (Cr6+)
ꢀ
ཊⓤ㚄㤟ꢀ ཊⓤҼ㤟䟊
(PBB)
(PBDE)
ཆ༣
O
X
X
X
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
⏢Ღᱮ⽪ቿꢂ⚟㇑
⭥䐟ᶯ㓴Ԧꢁ
⭥Ⓚ䘲䝽㓯
⭥Ⓚ㓯ꢂ䘎᧕㓯
O
O
O
O
The European Energy Label informs you on
WKHꢀHQHUJ\ꢀHIÀFLHQF\ꢀFODVVꢀRIꢀWKLVꢀSURGXFWꢅꢀ
7KHꢀJUHHQHUꢀWKHꢀHQHUJ\ꢀHIÀFLHQF\ꢀFODVVꢀRIꢀWKLVꢀ
product is the lower the energy it consumes.
O
O
O
O
*: ⭥䐟ᶯ㓴Ԧवᤜঠ
ࡧ ⭥䐟ᶯ৺ަᶴᡀⲴ䴦䜘Ԧˈꢃ⭥䱫ǃ⭥ᇩǃ䳶ᡀ⭥ 䐟ǃ䘎᧕ಘㅹDŽ
O: 㺘⽪䈕ᴹ∂ᴹᇣ⢙䍘൘䈕䜘Ԧᡰᴹ൷䍘ᶀᯉѝⲴਜ਼䟿൷൘lj⭥ᆀؑӗ૱
ѝᴹ∂ᴹᇣ⢙䍘Ⲵ䲀䟿㾱≲ḷ߶NJ㿴ᇊⲴ䲀䟿㾱≲ԕлDŽ
2QꢀWKHꢀODEHOꢁꢀ\RXꢀFDQꢀÀQGꢀWKHꢀHQHUJ\ꢀHIÀFLHQF\ꢀ
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
X: 㺘⽪䈕ᴹ∂ᴹᇣ⢙䍘㠣ቁ൘䈕䜘ԦⲴḀа൷䍘ᶀᯉѝⲴਜ਼䟿䎵ࠪlj⭥ᆀؑ
ӗ૱ѝᴹ∂ᴹᇣ⢙䍘Ⲵ䲀䟿㾱≲ḷ߶NJ㿴ᇊⲴ䲀䟿㾱≲˗նᱟк㺘ѝᢃ
“X”Ⲵ䜘Ԧˈㅖਸ⅗ⴏRoHS⌅㿴㾱≲˄Ҿ䉱
ݽ Ⲵ䜘࠶ ˅DŽ Note
⧟
؍ ֯⭘ᵏ䲀 The EU Energy Label will be ONLY applied on
the models bundling with HDMI andTV tuners.
↔ḷ䇶ᤷᵏ䲀ꢀॱᒤꢁꢄ⭥ᆀؑӗ૱ѝਜ਼ᴹⲴᴹ
∂ᴹᇣ⢙䍘ᡆ
ݳ ㍐൘↓ᑨ֯⭘ⲴᶑԦлнՊਁ⭏ ཆ⋴ᡆケਈꢄ⭥ᆀؑӗ૱⭘ᡧ֯⭘䈕⭥ᆀؑ
ӗ૱нՊሩ⧟ຳ䙐ᡀѕ䟽⊑ḃᡆሩަӪ䓛ǃ䍒ӗ
䙐ᡀѕ䟽ᦏᇣⲴᵏ䲀DŽ
ljᓏᔳ⭥ಘ⭥ᆀӗ૱എ᭦༴⨶㇑⨶ᶑֻNJᨀ⽪ᙗ
䈤᰾
ѪҶᴤꢅൠ
ޣ ⡡৺؍ ᣔൠ⨳ˈᖃ⭘ᡧн 䴰㾱↔ ӗ૱ᡆӗ૱ሯભ㓸→ᰦˈ䈧䚥ᆸഭᇦᓏᔳ⭥ಘ⭥
ᆀӗ૱എ᭦༴⨶
ޣ ⌅ᖻ⌅㿴ˈሶަӔ㔉ᖃൠާ ᴹഭᇦ䇔ਟⲴഎ᭦༴⨶䍴䍘Ⲵল୶䘋㹼എ᭦༴
⨶DŽ
37
9. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
9. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways.There are two categories of
pixel defects and several types of sub pixel
defects within each category.
9.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products.We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on theTFT Monitor panels
XVHGꢀLQꢀÁDWꢀSDQHOꢀPRQLWRUVꢀDUHꢀVRPHWLPHVꢀ
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty.This notice explains
WKHꢀGLIIHUHQWꢀW\SHVꢀRIꢀSL[HOꢀGHIHFWVꢀDQGꢀGHÀQHVꢀ
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on aTFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others.This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'.That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern.There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
-
-
-
Red + Blue = Purple
Red + Green =Yellow
Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image.When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel.When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
38
9. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more
than 50
Because pixel and sub pixels defects of the
same type that are near to one another may be
PRUHꢀQRWLFHDEOHꢁꢀ3KLOLSVꢀDOVRꢀVSHFLÀHVꢀWROHUDQFHVꢀ
for the proximity of pixel defects.
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'.That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are
the types of black dot defects.
Pixel DefectTolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
Dꢀ7)7ꢀ0RQLWRUꢀSDQHOꢀLQꢀDꢀ3KLOLSVꢀÁDWꢀSDQHOꢀ
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
ACCEPTABLE LEVEL
1 lit subpixel
3
2 adjacent lit subpixels
1
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
ACCEPTABLE LEVEL
Total bright or black dot defects of all types
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
39
9. Customer care and warranty
9.2 Customer Care &Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
Center number listed below.
Contact Information forWESTERN EUROPE region:
Country
Austria
CSP
Hotline Number
+43 0810 000206
+32 078 250851
800 92 256
Price
Opening hours
RTS
€ 0.07
€ 0.06
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Belgium
Cyprus
Ecare
Alman
Infocare
Infocare
Mainteq
RTS
Free of charge Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 9am - 6pm
Denmark
Finland
+45 3525 8761
+358 09 2290 1908
+33 082161 1658
+49 01803 386 853
France
€ 0.09
€ 0.09
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Germany
Greece
Ireland
Alman
Celestica
+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
+353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 9am - 6pm
€ 0.10 Mon to Fri : 9am - 6pm
Italy
Anovo Italy +39 840 320 041 € 0.08 € 0.08
Luxembourg
Netherlands
Norway
Poland
Ecare
+352 26 84 30 00
+31 0900 0400 063
+47 2270 8250
+48 0223491505
800 780 902
Ecare
Infocare
MSI
Local call tariff Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 9am - 6pm
Free of charge Mon to Fri : 8am - 5pm
Portugal
Spain
Mainteq
Mainteq
Infocare
+34 902 888 785
+46 08 632 0016
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Switzerland
Local call tariff Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 9am - 6pm
Local call tariff Mon to Fri : 8am - 5pm
ANOVO CH +41 02 2310 2116
+44 0207 949 0069
United Kingdom Celestica
40
9. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center CSP
Consumer care number
+375 17 217 3386
+375 17 217 3389
Belarus
N/A
IBA
Bulgaria
N/A
N/A
N/A
LAN Service
MR Service Ltd
Asupport
+359 2 960 2360
+385 (01) 640 1111
420 272 188 300
Croatia
Czech Rep.
+372 6519900(General)
+372 6519972(workshop)
Estonia
N/A
N/A
N/A
N/A
N/A
FUJITSU
Esabi
Georgia
Hungary
Kazakhstan
Latvia
+995 322 91 34 71
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
3URÀꢀ6HUYLFH
Classic Service I.I.c. +7 727 3097515
+371 67460399
ServiceNet LV
+371 27260399
+370 37 400160(general)
+370 7400088 (for Philips)
Lithuania
N/A
UAB Servicenet
Macedonia
Moldova
N/A
N/A
N/A
N/A
N/A
N/A
N/A
AMC
+389 2 3125097
Comel
+37322224035
Romania
Skin
+40 21 2101969
Russia
CPS
+7 (495) 645 6746
+381 11 20 70 684
+421 2 49207155
+386 1 530 08 24
+ 375 17 284 0203
+90 212 444 4 832
+38044 525 64 95
+380 5627444225
Serbia&Montenegro
Slovakia
KimTec d.o.o.
Datalan Service
PC H.and
ServiceBy
Tecpro
Slovenia
the republic of Belarus N/A
Turkey
N/A
N/A
N/A
Topaz
Ukraine
Comel
Contact Information for LATIN AMERICA region:
Country
Brazil
Call center
Consumer care number
0800-7254101
Vermont
Argentina
0800 3330 856
41
9. Customer care and warranty
Contact Information for China:
China
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country
U.S.A.
Call center
EPI - e-center Qwantech
Supercom Supercom
ASC
Consumer care number
(877) 835-1838
Canada
(800) 479-6696
Contact Information for APMEA region:
Country
ASP
Consumer care number Opening hours
AGOS NETWORK
PTY LTD
Australia
1300 360 386
Mon.~Fri. 8:00am-7:30pm
New Zealand Visual Group Ltd.
0800 657447
Hong Kong:
Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels Tel: +852 2619 9639
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Technology Ltd.
Macau:
Tel: (853)-0800-987
REDINGTON INDIA Tel: 1 800 425 6396
India
Mon.~Fri. 9:00am-5:30pm
LTD
SMS: PHILIPS to 56677
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
PT. CORMIC
SERVISINDO
PERKASA
Mon.~Thu. 08:30-12:00; 13:00-
17:30
Fri. 08:30-11:30; 13:00-17:30"
Indonesia
Korea
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Alphascan Displays, Inc 1661-5003
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Malaysia
Pakistan
R-Logic Sdn Bhd
+603 5102 3336
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Philips Electronics
Singapore Pte Ltd
(Philips Consumer Care
Center)
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Singapore
(65) 6882 3966
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Axis Computer System
Co., Ltd.
Thailand
(662) 934-5498
Mon.~Fri. 08:30am~05:30pm
Computer Repair
Technologies
South Africa
Israel
011 262 3586
1-800-567000
Mon.~ Fri. 08:00am~05:00pm
Sun.~Thu. 08:00-18:00
Eastronics LTD
42
9. Customer care and warranty
+84 8 38248007
Ho Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666
Can tho Province
FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Vietnam
EA Global Supply
Chain Solutions ,Inc.
(02) 655-7777; 6359456
+97 14 8837911
Mon.~Fri. 8:30am~5:30pm
Sun.~Thu. 09:00 - 18:00
Mon.~Fri. 09:00 - 18:00
Philippines
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre
Soniko Plus Private
Enterprise Ltd
+99871 2784650
Uzbekistan
Technostar Service
Centre
+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Turkmenistan
43
10.Troubleshooting & FAQs
Note
10. Troubleshooting & FAQs
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
10.1 Troubleshooting
Visible signs of smoke or sparks
‡ꢀ Do not perform any troubleshooting steps
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
‡ꢀ Disconnect the monitor from mains power
source immediately for safety
‡ꢀ Contact with Philips customer service
representative immediately.
Common Problems
Imaging Problems
No Picture (Power LED not lit)
Image is not centered
‡ꢀ Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
‡ꢀ Adjust the image position using the “Auto”
function in OSD Main Controls.
‡ꢀ First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
‡ꢀ Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
No Picture (Power LED isWhite)
Image vibrates on the screen
‡ꢀ Make sure the computer is turned on.
‡ꢀ Check that the signal cable is properly
securely connected to the graphics board
or PC.
‡ꢀ Make sure the signal cable is properly
connected to your computer.
‡ꢀ Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
9HUWLFDOꢂÁLFNHUꢂDSSHDUV
‡ꢀ The Energy Saving feature may be activated
Screen says
‡ꢀ Adjust the image using the “Auto” function
in OSD Main Controls.
Attention
‡ꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Check cable connection
+RUL]RQWDOꢂÁLFNHUꢂDSSHDUV
‡ꢀ Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
‡ꢀ Check to see if the monitor cable has bent
pins.
‡ꢀ Adjust the image using the “Auto” function
‡ꢀ Make sure the computer is turned on.
in OSD Main Controls.
AUTO button doesn't function
‡ꢀ Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
‡ꢀ The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
44
10.Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
Audio problem
No sound
‡ꢀ Adjust the contrast and brightness on
On-Screen Display.
‡ꢀ Check if audio cable is connected to PC
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
and monitor correctly.
‡ꢀ Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off” position.
‡ꢀ Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
‡ꢀ Press “Volume” in OSD main control to
adjust the volume.
USB problem
USB peripherals are not working
‡ꢀ Check if USB upstream cable is connected
to your monitor correctly.
‡ꢀ Turn your monitor OFF and ON once
again.You may need to install/reinstall USB
drivers in your PC and ensure hub is active.
‡ꢀ Always activate a moving screen saver
program when you leave your monitor
unattended.
‡ꢀ Reconnect your USB peripherals.
‡ꢀ Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
‡ꢀ Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired.The
damage mentioned above is not covered
under your warranty.
10.2 SmartControl Premium FAQs
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Image appears distorted.Text is fuzzy or
blurred.
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
‡ꢀ Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
‡ꢀ The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
The "power on" light is too strong and is
disturbing
‡ꢀ Changed video graphic adapter to another
one
‡ꢀ You can adjust “power on” light using the
‡ꢀ Updated video driver
power LED Setup in OSD main Controls.
45
10.Troubleshooting & FAQs
‡ꢀ Activities on OS, such as service pack or
Attention
patch
‡ꢀ Run Windows Update and updated
Theft Deterence is Enabled
monitor and/or video driver
‡ꢀ Windows was booted with the monitor
power off or disconnected.To find out,
please right click My Computer and click
on Properties -> Hardware -> Device
Manager. If you see “Plug and Play Monitor”
shows under Monitor, then you need to
re-install. Simply remove SmartControl
Premium and re-install it.
Q5.
I forgot my PIN forTheft Deterrence
Function.What can I do?
Ans.: Philips Service center has a right to
DVNꢀIRUꢀOHJLWLPDWHꢀLGHQWLÀFDWLRQꢀDQGꢀ
authorization, in order to establish
ownership of the monitor.
Please note that the anti-theft
deterrence function is provided as a
convenient free option. Managing PIN
numbers is the sole responsibility of the
individual user or the organization who
sets it.
Q3.
After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
In case the PIN number is forgotten,
Philips service center can re-set it
for you at a nominal charge after
YHULÀFDWLRQꢀRIꢀRZQHUVKLSꢅꢀ3OHDVHꢀQRWHꢀ
that this activity is not covered by
standard warranty terms.
Q6.
In a monitor with the Smartlmage
feature, the sRGB scheme of color
temperature function in SmartControl
Premium is not responding, why?
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Ans.: When Smartlmage is enabled, the sRGB
scheme is disabled automatically.To use
sRGB, you need to disable Smartlmage
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
with the
button on the front bezel
of your monitor.
Ans.: It might be your graphic card adaptor
driver is not the most updated
10.3 General FAQs
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor: 2560 x 1440 @ 60 Hz.
‡ꢀ Unplug all cables, then connect your PC to
the monitor that you used previously.
46
10.Troubleshooting & FAQs
‡ꢀ In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 2560 x
1440 pixels.
Q5:
What if I get lost when I am making
monitor adjustments via OSD?
button, then select
[Reset to recall all the original factory
settings.
Ans.: Simply press the
Q6:
Is the monitor screen resistant to
scratches?
‡ꢀ Open 'Advanced Properties' and set the
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects.When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side.This may affect your
warranty conditions.
Refresh Rate to 60 Hz, then click OK.
‡ꢀ Restart your computer and repeat step 2
and 3 to verify that your PC is set at 2560
x 1440 @ 60 Hz.
‡ꢀ Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
‡ꢀ Turn on your monitor and then turn on
Q7:
How should I clean the monitor
surface?
your PC.
Q2:
What is the recommended refresh
rate for monitor?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Ans.: Recommended refresh rate in monitors
is 60 Hz, In case of any disturbance on
screen, you can set it up to 75 Hz to
see if that removes the disturbance.
Q8:
Can I change the color setting of my
monitor?
4ꢄꢃꢂ ꢂ:KDWꢂDUHꢂWKHꢂꢁLQIꢂDQGꢂꢁLFPꢂÀOHVꢂRQꢂWKHꢂ
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures:
Ans.:ꢀ 7ꢀ KHVHꢀDUHꢀWKHꢀGULYHUꢀÀOHVꢀIRUꢀ\RXUꢀ
monitor. Follow the instructions in your
user manual to install the drivers.Your
computer may ask you for monitor
GULYHUVꢀꢂꢅLQIꢀDQGꢀꢅLFPꢀÀOHVꢄꢀRUꢀDꢀGULYHUꢀ
GLVNꢀZKHQꢀ\RXꢀÀUVWꢀLQVWDOOꢀ\RXUꢀPRQLWRUꢅꢀ
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
ÀOHVꢄꢀZLOOꢀEHꢀLQVWDOOHGꢀDXWRPDWLFDOO\ꢅ
‡ꢀ Press
Screen Display) menu
‡ꢀ Press ɾ button to select the option
[Color] then press button to enter
button to show the OSD (On
color setting, there are three settings as
below.
1. ColorTemperature:The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K.With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
Q4:
How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions.You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
2. sRGB:This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
47
10.Troubleshooting & FAQs
cameras, monitors, printers, scanners,
etc).
Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.
3.ꢀ 8VHUꢀ'HÀQHꢆꢀ7KHꢀXVHUꢀFDQꢀFKRRVHꢀKLVꢉ
her preference color setting by adjusting
red, green blue color.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired.The damage mentioned above is not
covered under your warranty.
Note
A measurement of the color of light radiated
by an object while it is being heated.This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your monitor works best at its native
resolution of 2560 x 1440 @ 60 Hz. For
best display, please use this resolution.
Q9:
Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes.All Philips monitors are fully
compatible with standard PCs, Macs
and workstations.You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
10.4 Daisy Chain FAQs
Q1:
Which graphic cards can support
Daisy Chain?
Ans.: With Daisy chain function,AMD graphic
card HD6850 or above is required. For
other brand graphic cards, please check
your graphics card vendor for the latest
DisplayPort daisy chain driver support.
Q10: Are Philips monitors Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux
Q2:
Does DP cable have to be v1.2 instead
of v1.1?
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
monitor panels?
Ans.: For daisy chaining, the DisplayPort 1.2
cable must be used for better data
transmission.
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
Q3:
How many displays can be daisy-
chained at the same time?
Ans.: It depends on your graphic card, please
consult your graphic card vender.
Always activate a moving screen saver
program when you leave your monitor
unattended.
48
10.Troubleshooting & FAQs
10.5 Multiview FAQs
Q1:
Why I cannot activate PiP or PbP
when the sources are DVI and HDMI?
Ans.: Please refer to below table for the main
source and its supporting sub source.
SUB SOURCE POSSIBILITY (xl)
DP
DVI
HDMI 1 HDMI 2
Inputs
DP
ʁ
ʁ
ʁ
MAIN
SOURCE
(xl)
DVI
ʁ
ʁ
ʁ
HDMI 1
HDMI 2
Q2:
Can I enlarge the PiP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large].You can press to
enter OSD menu. Select your preferred
[PiP Size] option from the [PiP / PbP]
main menu.
Q3:
How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardless of the video source input),
you can press
to enter OSD menu.
Select your preferred [Audio Source]
option from the [Audio] main menu.
Please note that the next time you
turn on your monitor, the monitor will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
$XGLRꢀ6RXUFH
'LVSOD\3RUW
+'0,ꢁ
+'0,ꢂ
$XGLRꢀ,Q
49
© 2013 Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
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|