Philips 239C4Q User Manual

239C4Q  
EN User manual  
Customer care and warranty  
Troubleshooting & FAQs  
1. Important  
Please use approved power cord provided  
by Philips all the time. If your power cord  
is missing, please contact with your local  
service center. (Please refer to Customer  
Care Consumer Information Center)  
1. Important  
This electronic user’s guide is intended for  
anyone who uses the Philips monitor.Take time  
to read this user manual before you use your  
monitor. It contains important information and  
notes regarding operating your monitor.  
Do not subject the monitor to severe  
vibration or high impact conditions during  
operation.  
The Philips guarantee applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions and  
upon presentation of the original invoice or cash  
receipt, indicating the date of purchase, dealer’s  
name and model and production number of the  
product.  
Do not knock or drop the monitor during  
operation or transportation.  
Maintenance  
To protect your monitor from possible  
damage, do not put excessive pressure on  
the LCD panel. When moving your moni-  
tor, grasp the frame to lift; do not lift the  
monitor by placing your hand or fingers on  
the LCD panel.  
1.1 Safety precautions and mainte-  
nance  
Unplug the monitor if you are not going to  
use it for an extensive period of time.  
Warnings  
Use of controls, adjustments or procedures  
other than those specified in this documentation  
may result in exposure to shock, electrical  
hazards and/or mechanical hazards.  
Unplug the monitor if you need to clean it  
with a slightly damp cloth. The screen may  
be wiped with a dry cloth when the power  
is off. However, never use organic solvent,  
such as, alcohol, or ammonia-based liquids  
to clean your monitor.  
Read and follow these instructions when  
connecting and using your computer monitor.  
To avoid the risk of shock or permanent  
damage to the set, do not expose the  
monitor to dust, rain, water, or excessive  
moisture environment.  
Operation  
Please keep the monitor out of direct  
sunlight, very strong bright lights and  
away from any other heat source. Lengthy  
exposure to this type of environment may  
result in discoloration and damage to the  
monitor.  
If your monitor gets wet, wipe it with dry  
cloth as soon as possible.  
If foreign substance or water gets in your  
monitor, please turn the power off immedi-  
ately and disconnect the power cord.Then,  
remove the foreign substance or water, and  
send it to the maintenance center.  
Remove any object that could fall into  
ventilation holes or prevent proper cooling  
of the monitor’s electronics.  
Do not block the ventilation holes on the  
cabinet.  
Do not store or use the monitor in loca-  
tions exposed to heat, direct sunlight or  
extreme cold.  
When positioning the monitor, make sure  
the power plug and outlet are easily ac-  
cessible.  
In order to maintain the best performance  
of your monitor and use it for a longer life-  
time, please use the monitor in a location  
that falls within the following temperature  
and humidity ranges.  
If turning off the monitor by detaching the  
power cable or DC power cord, wait for 6  
seconds before attaching the power cable  
or DC power cord for normal operation.  
1
 
1. Important  
Temperature: 0-40°C 32-95°F  
Humidity: 20-80% RH  
what procedure to take when the operating  
instructions given in this manual have been  
followed.  
Important information for Burn-in/Ghost  
image  
1.2 Notational Descriptions  
Always activate a moving screen saver  
program when you leave your monitor  
unattended. Always activate a periodic  
screen refresh application if your monitor  
will display unchanging static content.  
Uninterrupted display of still or static  
images over an extended period may  
cause “burn in”, also known as “after-  
imaging” or “ghost imaging”, on your  
screen.  
The following subsections describe notational  
conventions used in this document.  
Notes, Cautions andWarnings  
Throughout this guide, blocks of text may be  
accompanied by an icon and printed in bold or  
italic type.These blocks contain notes, cautions  
or warnings.They are used as follows:  
Note  
"Burn-in", "after-imaging", or "ghost  
imaging" is a well-known phenomenon in  
monitor panel technology. In most cases,  
the “burned in” or “after-imaging” or  
“ghost imaging” will disappear gradually  
over a period of time after the power has  
been switched off.  
This icon indicates important information and  
tips that help you make better use of your  
computer system.  
Caution  
This icon indicates information that tells you  
how to avoid either potential damage to  
hardware or loss of data.  
Warning  
Failure to activate a screensaver, or a periodic  
screen refresh application may result in severe  
“burn-in” or “after-image” or “ghost image”  
symptoms that will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
Warning  
This icon indicates the potential for bodily harm  
and tells you how to avoid the problem.  
Some warnings may appear in alternate formats  
and may not be accompanied by an icon. In such  
cases, the specific presentation of the warning is  
mandated by the relevant regulatory authority.  
Service  
The casing cover should be opened only  
by qualified service personnel.  
If there is any need for any document for  
repair or integration, please contact with  
your local service center. (please refer to  
the chapter of "Consumer Information  
Center")  
For transportation information, please  
refer to "Technical Specifications".  
Do not leave your monitor in a car/trunk  
under direct sun light.  
Note  
Consult a service technician if the monitor  
does not operate normally, or you are not sure  
2
1. Important  
Recycling Information for Customers  
1.3 Disposal of product and packing  
material  
Your display is manufactured with high quality  
materials and components which can be  
recycled and reused.  
Waste Electrical and Electronic Equipment-  
WEEE  
To learn more about our recycling program  
This marking on the product or on its  
packaging illustrates that, under European  
Directive 2002/96/EC governing used electrical  
and electronic appliances, this product may  
not be disposed of with normal household  
waste.You are responsible for disposal of  
this equipment through a designated waste  
electrical and electronic equipment collection.  
To determine the locations for dropping off  
such waste electrical and electronic, contact  
your local government office, the waste disposal  
organization that serves your household or the  
store at which you purchased the product.  
Your new monitor contains materials that can  
be recycled and reused. Specialized companies  
can recycle your product to increase the  
amount of reusable materials and to minimize  
the amount to be disposed of.  
All redundant packing material has been  
omitted.We have done our utmost to make the  
packaging easily separable into mono materials.  
Please find out about the local regulations on  
how to dispose of your old monitor and packing  
from your sales representative.  
3
2. Setting up the monitor  
Installation  
2. Setting up the monitor  
1. Place the monitor face down on a smooth  
surface. Pay attention not to scratch or  
damage the screen.  
2.1 Installation  
Package contents  
Start  
2. Hold the monitor and base with both  
hands. Gently bend the base vertically  
down to a fixed angle.  
AC/DC Adapter  
VGA (optional)  
HDMI (optional)  
DVI (optional)  
Note  
Use only the AC/DC adapter model: Philips  
ADPC1245  
3. To retain the monitor, bend the base  
vertically up.  
4
2. Setting up the monitor  
Connecting to your PC  
Connect to PC  
1. Turn off your computer and unplug its  
power cord.  
Model 239C4QH:  
2. Connect the VGA or DVI cable for video  
connection.  
3
3. Connect the DC power input to your  
monitor.  
3
2
1
4
3
5
2
4. Plug the power cord of the AC/DC adapter  
into a nearby AC power outlet.  
1
4
5. Turn on your computer and monitor. If the  
monitor displays images, the installation is  
done.  
1
2
3
4
5
AC/DC power input  
VGA input  
HDMI inputs (HDMI1 and HDMI2)  
HDMI audio output  
Kensington anti-theft lock  
Model 239C4Q:  
3
3
2
1
4
2
1
AC/DC power input  
VGA input  
1
2
3
4
DVI input  
Kensington anti-theft lock  
5
2. Setting up the monitor  
Description of the On Screen Display  
What is On-Screen Display (OSD)?  
2.2 Operating the monitor  
Description of the control buttons  
On-Screen Display (OSD) is a feature in all  
Philips LCD monitors. It allows an end user to  
adjust screen performance or select functions  
of the monitors directly through an on-screen  
instruction window.A user friendly on screen  
display interface is shown as below:  
Model 239C4QH:  
5
  
  
  
  
7
6
4
3
2
  
Access the OSD menu  
.
  
Confirm the OSD adjustment.  
Return to previous OSD level.  
Use theTurbo function.  
  
Switch monitor’s power ON and  
OFF.  
Model 239C4Q:  
Adjust the OSD menu.  
  
  
Change the signal input source.  
  
SmartImage hot key.There are  
7 modes to select:Text, Office,  
Photo, Movie, Game, Economy,  
Off.  
  
  
   
Basic and simple instruction on the control  
keys  
In the OSD shown above, you can press  
buttons at the front bezel of the monitor  
to move the cursor, and press OK button to  
confirm the choice or change.  
6
2. Setting up the monitor  
The OSD Menu  
Resolution notification  
Below is an overall view of the structure of  
the On-Screen Display.You can use this as a  
reference when you want to work your way  
around the different adjustments later on.  
This monitor is designed for optimal  
performance at its native resolution, 1920 ×  
1080 @ 60 Hz.When the monitor is powered  
on at a different resolution, an alert is displayed  
on screen: Use 1920 × 1080 @ 60 Hz for best  
results.  
Main menu  
Sub menu  
Input  
VGA  
Display of the native resolution alert can be  
switched off from Setup in the OSD (On  
Screen Display) menu.  
DVI (optional)  
HDMI1 (optional)  
HDMI2 (optional)  
Picture  
Wide Screen, 4:3  
0~100  
Picture Format  
Brightness  
Physical Function  
Tilt  
Contrast  
0~100  
SmartKolor  
SmartTxt  
On, Off  
15  
On, Off  
-3  
SmartResponse  
SmartContrast  
Gamma  
Off, Fast, Faster, Fastest  
On, Off  
1.8, 2.0, 2.2, 2.4, 2.6  
On, Off  
Pixel Orbiting  
Over Scan  
On, Off  
Audio  
(optional)  
Volume  
Mute  
0~100  
On, Off  
Color  
5000K, 6500K, 7500K,  
8200K, 9300K, 11500K  
Color Temperature  
sRGB  
Red: 0~100  
Green: 0~100  
Blue: 0~100  
User Define  
Language  
English Español, Français, Deutsch, Italiano,  
简体中文  
Português, Русский  
OSD Settings  
0~100  
Horizontal  
Vertical  
0~100  
Off, 1, 2, 3, 4  
5s, 10s, 20s, 30s, 60s  
Transparency  
OSD Time Out  
Setup  
Auto  
0~100  
0~100  
0~100  
0~100  
H.Position  
V.Position  
Phase  
Clock  
Resolution Notification  
Reset  
On, Off  
Yes, No  
Information  
7
3. Image Optimization  
4. When SmartImage is enabled, the sRGB  
scheme is disabled automatically.To use  
sRGB, you need to disable SmartImage  
3. Image Optimization  
with the  
button at the front bezel of  
3.1 SmartImage  
your monitor.  
Except using  
also press  
OK” to confirm selection and close the  
key to scroll down, you can  
What is it?  
buttons to choose and press  
SmartImage provides presets that optimize  
display for different types of content, dynamically  
adjusting brightness, contrast, color and  
SmartImage OSD.  
sharpness in real time.Whether you're working  
with text applications, displaying images or  
watching a video, Philips SmartImage delivers  
great optimized monitor performance.  
There are seven modes to select:Text, Office,  
Photo, Movie, Game, Economy and Off.  
  
  
Why do I need it?  
  
You want a monitor that delivers optimized  
display all your favorite types of content,  
SmartImage software dynamically adjust  
brightness, contrast, color and sharpness in  
real time to enhance your monitor viewing  
experience.  
  
  
  
  
  
How does it work?  
Text: Helps improve reading of text  
based application like PDF ebooks. By  
using a special algorithm which increases  
the contrast and boundary sharpness  
of text content, the display is optimized  
for a stress-free reading by adjusting the  
brightness, contrast and color temperature  
of the monitor.  
SmartImage is an exclusive, leading edge Philips  
technology that analyzes the content displayed  
on your screen. Based on a scenario you select,  
SmartImage dynamically enhances the contrast,  
color saturation and sharpness of images to  
enhance the contents being displayed - all in  
real time with the press of a single button.  
How to enable SmartImage?  
Office: Enhances text and dampens  
brightness to increase readability and  
reduce eye strain.This mode significantly  
enhances readability and productivity when  
you’re working with spreadsheets, PDF files,  
scanned articles or other general office  
applications.  
Photo: This profile combines color  
saturation, dynamic contrast and sharpness  
enhancement to display photos and other  
images with outstanding clarity in vibrant  
colors - all without artifacts and faded  
colors.  
1. Press  
screen display.  
2. Keep pressing  
to launch the SmartImage on  
to toggle among Text,  
Office, Photo, Movie, Game, Economy and  
Off.  
3. The SmartImage on screen display will  
remain on screen for 5 seconds, or you can  
also press "OK" to make confirmation.  
Movie: Ramped up luminance, deepened  
color saturation, dynamic contrast and  
8
3. Image Optimization  
razor sharpness displays every details in  
darker areas of your videos without color  
washout in brighter areas maintaining a  
dynamic natural values for the ultimate  
video display.  
backlighting for clearer, crisper and brighter  
images or dimming backlighting for clear display  
of images on dark backgrounds.  
Why do I need it?  
You want the very best visual clarity and  
viewing comfort for every type of content.  
SmartContrast dynamically controls contrast  
and adjusts backlighting for clear, crisp, bright  
gaming and video images or displays clear,  
readable text for office work. By reducing your  
monitor's power consumption, you save on  
energy costs and extend the lifetime of your  
monitor.  
Game: Turn on over drive circuit for best  
response time, reduce jaggy edges for fast  
moving objects on screen, enhance contrast  
ratio for bright and dark scheme, this  
profile delivers the best gaming experience  
for gamers.  
Economy: Under this profile, brightness,  
contrast are adjusted and backlighting  
finetuned for just right display of everyday  
office applications and lower power  
consumption.  
How does it work?  
When you activate SmartContrast, it will analyse  
the content you are displaying in real time to  
adjust colors and control backlight intensity.This  
function will dynamically enhance contrast for a  
great entertainment experience when viewing  
videos or playing games.  
Off: No optimization by SmartImage.  
3.2 SmartKolor  
What is it?  
SmartKolor is a special color extension  
technology that is able to enhance visual  
color range to deliver vivid and rich picture  
performance.  
3.4 SmartSharpness  
What is it?  
Smart technology that enhances sharpness  
when you need it for ultimate display  
performance and more entertainment fun when  
you are viewing videos or photos.  
Why do I need it?  
You want the rich, vibrant images for  
experiencing the outstanding photos or videos.  
How does it work?  
Why do I need it?  
SmartKolor will dynamically enhance color  
saturation and extend visual color range to  
enrich color quality and performance of your  
viewing images. SmartKolor is turned off  
automatically; for example, inText mode or  
Office mode, where it is not required.  
You want the ultimate in sharpness for more  
entertainment fun when viewing photos or  
videos.  
How does it work?  
Smart technology enhances sharpness when  
you need it for ultimate display performance  
and more entertainment fun when you are  
viewing videos or photos in the Movie or Game  
mode. It is turned off for top quality display of  
office applications and in the Economy mode to  
reduce power consumptions.  
3.3 SmartContrast  
What is it?  
Unique technology that dynamically analyzes  
displayed content and automatically optimizes  
a Monitor's contrast ratio for maximum visual  
clarity and viewing enjoyment, stepping up  
9
3. Image Optimization  
You can adjust more options without  
wizard by Standard pane.  
3.5 Philips SmartControl Premium  
The new SmartControl Premium software  
by Phillips allows you to control your monitor  
via an easy to use on-screen graphic interface.  
Complicated adjustments are a thing of the  
past as this user friendly software guides you  
through fine-tuning resolution, Color calibration,  
Clock/Phase adjustments, RGB White point  
adjustment, etc.  
Equipped with latest technology in core  
algorithm for fast processing and response, this  
Windows 7 compliant eye catching animated  
Icon based software is ready to enhance your  
experience with Philips monitors!  
Installation  
Follow the instruction and complete the  
installation.  
Start with Standard pane  
Adjust menu  
You can launch after installation is  
completed.  
Adjust Menu allows you to adjust Bright-  
ness, Contrast, and Resolution.  
If you want to launch later, you can either  
click the shortcut on desktop or toolbar.  
You can follow the instruction and do the  
adjustment.  
Cancel prompts user if you want to cancel  
installation.  
First launch -Wizard  
The first time after installation of Smart-  
Control Premium, it will automatically go  
to Wizard for first time launch.  
The wizard will guide you through adjust-  
ment your monitor performance step by  
step.  
You can go to Plug-in menu to launch  
wizard later on as well.  
10  
3. Image Optimization  
Color menu  
Color Menu allows you to adjust RGB,  
Black Level, White Point, Display Gamma,  
Calibration, SmartImage, and SmartKolor.  
You can follow the instruction and do the  
adjustment.  
Refer to below table for sub-menu item  
base on your input.  
Example for Color Calibration.  
11  
3. Image Optimization  
First Color Calibration Screen  
Previous button is disabled until the sec-  
ond color screen.  
Next goes to the succeeding target  
(6-targets).  
Final next goes File > Presets pane.  
Cancel closes the UI and returns to the  
plug in page.  
SmartImage  
Allow users to change setting for better display  
setting based on content.  
When Entertainment is set, SmartContrast and  
SmartResponse are enabled.  
1. "Show Me" starts color calibration tutorial.  
2. Start - starts the 6-step color calibration  
sequence.  
3. Quick View loads the before/after images.  
4. To return to Color home pane, click the  
Cancel button.  
5. Enable color calibration - by default is on.  
If unchecked, does not allow for color  
calibration to happen, dimes out start and  
quick view buttons.  
6. Must have patent info in calibration screen.  
12  
3. Image Optimization  
Eco Power menu  
Disabled removes SmartControl Premium  
from the right click context menu.  
Enable Task Tray icon is checked (On)  
by default. Enable context menu shows  
the task tray menu for SmartControl  
Premium. A right click on the task tray  
icon displays the menu options for Help,  
Technical Support. Check for Update,  
About, and Exit. When Enable task tray  
menu is disabled, the task tray icon will  
only display Exit.  
Run at Startup is checked (On) by default.  
When disabled, SmartControl Premium  
will not launch at start or be in the task  
tray. The only way to launch SmartControl  
Premium is either from the desktop short  
cut or from the program file. Any preset  
set to run at startup will not load when  
this box is unchecked (Disabled).  
Options menu  
Options>Preferences - Will only be active  
when selecting Preferences from the drop-  
down Options menu. On a non-supported  
display capable of DDC/CI, only the Help and  
Options tabs are available.  
Enable transparency mode (Windows 7,  
Vista, XP). Default is 0% Opaque.  
Options>Audio - Will only be active when  
selectingVolume from the drop-down Options  
menu.  
On a non-supported display capable of DDC/  
CI, only the Help and Options tabs are available.  
Displays current preference settings.  
A checked box enables the feature. The  
check box is a toggle.  
Enable Context Menu on desktop is  
checked (On) by default. Enable Context  
menu displays SmartControl Premium se-  
lections for Select Preset and Tune Display  
in the desktop right-click context menu.  
13  
3. Image Optimization  
Option>Auto Pivot.  
Options>Theft Deterrence -Theft Deterrence  
Pane will only be active when selectingTheft  
Deterrence Mode from the drop-down Plug-in  
menu.  
Options>Input - Will only be active when  
selecting Input from the drop-down Options  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.All other SmartControl Premium tabs  
are not available.  
To enableTheft Deterrence, click on On button  
to bring up the following screen:  
User can enter PIN between 4 and 9 digits  
numbers only.  
After entering PIN, Accept button takes  
user to the pop-up dialog box on the fol-  
lowing page.  
Minimum minutes set to 5. Slider set to 5  
by default.  
Does not require the display be attached  
to a different host to go into Theft Deter-  
rence mode.  
After creating PIN, theTheft Deterrence pane  
will indicateTheft Deterrence Enabled and  
provide PIN Options button:  
Theft Deterrence Enabled is displayed.  
Disable Theft Deterrence Mode opens  
pane screen on next page.  
Display the Source instruction pane and  
current input source setting.  
PIN Options button only available after  
user creates PIN, button opens secure  
PIN web site.  
On single input displays, this pane will not  
be visible.  
14  
3. Image Optimization  
Help menu  
Context Sensitive menu  
Help>User Manual - Will only be active when  
selecting User Manual from the drop-down  
Help menu. On a non-supported display  
capable of DDC/CI, only the Help and Options  
tabs are available.  
The Context Sensitive menu is Enabled by  
default. If Enable Context Menu has been  
checked in the Options>Preferences pane, then  
the menu will be visible.  
The Context Menu has four entries:  
SmartControl Premium - When selected  
the About screen is displayed.  
Select Preset - Provides a hierarchical  
menu of saved presets for immediate  
use. A check mark shows the currently  
selected preset. Factory Preset can also be  
called from the drop-down menu.  
Help>Version - Will only be active when  
selectingVersion from the drop- down Help  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.  
Tune Display - Opens the SmartControl  
Premium control panel.  
SmartImage - Check current settings:  
Off, Office, Photo, Movie, Text, Game,  
Economy.  
TaskTray Menu Enabled  
The task tray menu can be displayed by right-  
clicking on the SmartControl Premium icon  
from the task tray. Left Click will launch the  
application.  
15  
3. Image Optimization  
The task tray has five entries:  
3.6 SmartDesktop Guide  
Help - Access to User Manual file: Open  
User Manual file using the default browser  
window.  
SmartDesktop  
SmartDesktop is in SmartControl Premium.  
Install SmartControl Premium and select  
SmartDesktop from Options.  
Technical Support - Displays the tech  
support page.  
Check for Update - Takes the user to  
PDI Landing and checks the user’s version  
against the most current available.  
About - Displays detailed reference infor-  
mation: product version, release informa-  
tion, and product name.  
Exit - Close SmartControl Premium.  
To run SmartControl Premium again, either  
select SmartControl Premium from Program  
menu, double-click the desktop PC icon, or  
restart the system.  
Align to partition check box will enable  
automatic alignment for the window when  
dragged into the defined partition.  
Select the desired partition by clicking on  
the icon. The partition will be applied to  
the desktop and the icon will be high-  
lighted.  
Identify provides a quick way to view the  
grid.  
TaskTray Menu Disabled  
When theTaskTray is disabled in the preference  
folder, only the Exit selection is available.To  
completely remove SmartControl Premium  
from the task tray, disable Run at Startup in  
Options>Preferences.  
Note  
All the illustrations in this section are for  
reference only. SmartControl software version  
might be changed without notification. Please  
always check official Portrait website www.  
the latest version of CmartControl software.  
Drag and DropWindows  
Once the partitions are configured and Align to  
partition is selected a window can be dragged  
into the region and it will automatically align.  
When the window and mouse cursor are within  
the region, the region will become highlighted.  
16  
3. Image Optimization  
Right Click Menu  
Note  
Right click on the Desktop Partition icon to  
view the drop down menu.  
If the outline of the region is not visible when  
dragging the window,Show windows contents  
while dragging” is disabled.To enable:  
1. In Control Panel, click System.  
2. Click Advanced system settings (For Vista  
& Win7 OS, this is located on the left  
sidebar)  
3. In Performance section, click Settings.  
4. In the box, check Show window contents  
while dragging, and click OK.  
1. Find Windows – In some cases, the user  
may have sent multiple windows to the  
same partition. Find Window will show  
all open windows and move the selected  
window to the forefront.  
Other alternative path:  
Vista:  
"Control Panel" > "Personalization" > "Window  
Color and Appearance" > Click "Open Classic  
appearance properties for more color options"  
> Click "Effects" button > check "Show window  
contents while dragging".  
2. Desktop Partition – Desktop Partition  
shows the current selected partition and  
allows the user to quickly change to any of  
the partitions shown in the drop down.  
XP:  
"Display Properties" > "Appearance" >  
"Effects..." > check "Show window contents  
while dragging".  
Win 7:  
No other alternative path available.  
Note  
Title Bar Options  
If more than one display is attached, the user  
can select the targeted display to change the  
partition.The highlighted icon represents the  
current active partition.  
Desktop partition can be accessed from the title  
bar of the active window.This provides a quick  
and easy way to manage the desktop as well as  
sending any window to any partition without  
having to drag and drop. Move the cursor into  
the active window’s title bar to access the drop  
down menu.  
3. Identify Partition – Displays the outline  
grid on the desktop for the current  
partition.  
4. Align On/Align Off – Enables/disables the  
drag and drop auto align feature.  
5. Exit – Closes Desktop Partition and  
Display Tune.To re-initialize, launch Display  
Tune from the start menu or short cut on  
the desktop.  
17  
3. Image Optimization  
Left Click Menu  
Identify Partition – Displays the outline  
grid on the desktop for the current parti-  
tion.  
Left click on the Desktop Partition icon to  
quickly send the active window to any partition  
without having to drag and drop. Releasing the  
mouse will send the window to the highlighted  
partition.  
Align On/Align Off – Enables/disables the  
drag and drop auto align feature.  
TaskTray Right Click  
The task tray also contains most of the features  
supported in the title bar (with the exception  
of automatically sending a window to any  
partition).  
Find Windows – In some cases, the user  
may have sent multiple windows to the  
same partition. Find Window will show  
all open windows and move the selected  
window to the forefront.  
Desktop Partition – Desktop Partition  
shows the current selected partition and  
allows the user to quickly change to any of  
the partitions shown in the drop down.  
18  
3. Image Optimization  
SmartDesktop Partition Definitions  
Name  
Description  
Image  
Full Desktop  
Applies all settings to the entire desktop.  
Vertical  
Assesses the screen resolution and divides the display  
into two evenly sized vertical regions.  
For 90/270 maintain vertical configuration.  
Horizontal  
VerticalTriple  
Assesses the screen resolution and divides the display  
into two evenly sized horizontal regions.  
For 90/270 maintain horizontal configuration.  
Assesses the screen resolution and divides the display  
into three evenly sized vertical regions.  
For 90 Partition 1 horizontal top Partition 2 horizontal  
center Partition 3 horizontal bottom.  
For 270 Partition 3 horizontal top Partition 2 horizontal  
center Partition 1 horizontal bottom.  
Vertical Split Left  
Assesses the screen resolution and divides the display into  
two vertical regions, the left hand side is a single region,  
the right hand side is split into two evenly sized regions  
For 90 Partition 1 on top Partition 2&3 on bottom.  
For 270 Partition 1 on bottom Partition 2&3 on top.  
Vertical Split Right  
Assesses the screen resolution and divides the display into  
two vertical regions, the right hand side is a single region,  
the left hand side is split into two evenly sized regions  
For 90 Partition 1&2 on top Partition 3 on bottom.  
For 270 Partition 3 on top Partition 1&2 on bottom.  
19  
3. Image Optimization  
Name  
Description  
Image  
Horizontal SplitTop  
Assesses the screen resolution and divides the display  
into two evenly sized horizontal regions, the top region  
is single, the bottom region is spilt into two evenly sized  
regions  
For 90 Partition 1 on right sideVertical Partition 2&3 on  
left sideVertical.  
For 270 Partition 1 on left sideVertical Partition 2&3 on  
right sideVertical.  
Horizontal Split  
Bottom  
Assesses the screen resolution and divides the display into  
two evenly sized horizontal regions, the bottom region is  
single, the top region is spilt into two evenly sized regions  
For 90 Partition 1&2 on right sideVertical Partition 3 on  
left sideVertical.  
For 270 Partition 1&2 on left sideVertical Partition 3 on  
right sideVertical.  
Even Split  
Assesses the screen resolution and divides the display  
into four evenly sized regions.  
20  
4.Technical Specifications  
4. Technical Specifications  
Picture/Display  
Monitor PanelType  
Backlight  
IPS-LCD  
LED  
Panel Size  
23" W (58.42cm)  
16:9  
Aspect Ratio  
Pixel Pitch  
0.265 x 0.265 mm  
250 cd/m²  
Brightness  
SmartContrast  
Contrast Ratio (typ.)  
ResponseTime (typ.)  
SmartResponseTime (typ.)  
Optimum Resolution  
Viewing Angle  
20,000,000:1  
1000:1  
14 ms  
7 ms  
1920 x 1080 @ 60Hz  
178° (H) / 178° (V) @ C/R > 10  
16.7M  
Display Colors  
Vertical Refresh Rate  
Horizontal Frequency  
sRGB  
56 Hz - 76 Hz  
30 kHz - 83 kHz  
YES  
Connectivity  
239C4QH: HDMI1, HDMI2(Digital),VGA( Analog)  
239C4Q: DVI(Digital),VGA( Analog)  
Separate Sync, Sync on Green  
Signal Input  
Input Signal  
Convenience  
User Convenience  
English, French, German, Spanish, Italian, Russian,  
Simplified Chinese, Portuguese  
OSD Languages  
Other Convenience  
Kensington Lock  
Plug & Play Compatibility  
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux  
Stand  
Tilt  
-3 / +15  
Power  
On Mode  
33.6W (typ.)  
AC InputVoltage at AC InputVoltage at AC InputVoltage at  
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,  
Energy Consumption  
(EnergyStar 5.0 test method)  
50Hz +/-3Hz  
28.38W  
60Hz +/-3Hz  
28.54W  
50Hz +/-3Hz  
28.27W  
Normal Operation (typ.)  
Sleep (Standby)  
Off  
0.3W (typ.)  
0.3W (typ.)  
0.3W (typ.)  
0.3W (typ.)  
0.3W (typ.)  
0.3W (typ.)  
AC InputVoltage at AC InputVoltage at AC InputVoltage at  
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,  
Heat Dissipation*  
Normal Operation  
50Hz +/-3Hz  
96.86 BTU/hr  
60Hz +/-3Hz  
97.41 BTU/hr  
50Hz +/-3Hz  
96.48 BTU/hr  
21  
4.Technical Specifications  
Sleep (Standby)  
Off  
1.023 BTU/hr  
1.023 BTU/hr  
1.023 BTU/hr  
1.023 BTU/hr  
1.023 BTU/hr  
1.023 BTU/hr  
Power LED indicator  
Power Supply  
On mode:White, Standby/Sleep mode:White (blinking)  
Built-in, 100-240VAC, 50/60Hz  
Dimensions  
Product with stand (WxHxD)  
Product without stand  
(WxHxD)  
550 x 421 x 180 mm  
550 x 339 x 34 mm  
Weight  
Product with stand  
Product without stand  
Product with packaging  
3.11 kg  
2.06 kg  
5.43 kg  
Operating Condition  
Temperature range (operation)  
Temperature range  
0°C to 40 °C  
-20°C to 60°C  
(Non-operation)  
Relative humidity  
20% to 80%  
Operation: + 6,500ft (1,981m)  
Non-operation: + 40,000ft (12,192m)  
Altitude  
MTBF  
30,000hrs  
Environmental  
ROHS  
YES  
EPEAT  
Silver (www.epeat.net)  
100% recyclable  
100% PVC BFR free housing  
5.0  
Packaging  
Specific Substances  
EnergyStar  
Compliance and standards  
CE Mark, FCC Class B, SEMKO, UL/cUL, BSMI, GOST,  
ISO 9241-307,TCO 5.2  
Regulatory Approvals  
Cabinet  
Color  
Black/White, or other color options as applicable in your regions  
Finish  
Glossy  
Note  
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net  
for registration status in your country.  
2. This data is subject to change without notice. Go to www.philips.com/support to download the  
latest version of leaflet.  
22  
4.Technical Specifications  
4.1 Resolution & Preset Modes  
Maximum Resolution  
1920 x 1080 @ 60 Hz (analog input)  
1920 x 1080 @ 60 Hz (digital input)  
Recommended Resolution  
1920 x 1080 @ 60 Hz (digital input)  
H. freq (kHz) Resolution  
V. freq (Hz)  
31.47  
31.47  
35.00  
37.86  
37.50  
37.88  
46.88  
48.36  
60.02  
44.77  
63.89  
79.98  
55.94  
70.64  
65.29  
67.50  
720 x 400  
640 x 480  
70.09  
59.94  
66.67  
72.81  
75.00  
60.32  
75.00  
60.00  
75.03  
59.86  
60.02  
75.03  
59.89  
74.98  
59.95  
60.00  
640 x 480  
640 x 480  
640 x 480  
800 x 600  
800 x 600  
1024 x 768  
1024 x 768  
1280 x 720  
1280 x 1024  
1280 x 1024  
1440 x 900  
1440 x 900  
1680 x 1050  
1920 x 1080  
Note  
Please notice that your display works best at  
native resolution of 1920 x 1080 @ 60Hz. For  
best display quality,please follow this resolution  
recommendation.  
23  
5. Power Management  
5. Power Management  
If you haveVESA DPM compliance display card  
or software installed in your PC, the monitor  
can automatically reduce its power consumption  
when not in use. If an input from a keyboard,  
mouse or other input device is detected,  
the monitor will 'wake up' automatically.The  
following table shows the power consumption  
and signaling of this automatic power saving  
feature:  
Power Management Definition  
VESA  
Mode  
Video H-sync V-sync  
Power Used  
33.6W (typ.)  
< 0.3W (typ.)  
< 0.3W (typ.)  
LED Color  
White  
Active  
ON  
OFF  
Yes  
No  
-
Yes  
No  
-
Sleep  
(Standby)  
White  
(blink)  
Switch Off OFF  
OFF  
The following setup is used to measure power  
consumption on this monitor.  
Native resolution: 1920 x 1080  
Contrast: 50%  
Brightness: 300 nits  
Color temperature: 6500k with full white  
pattern  
Note  
This data is subject to change without notice.  
24  
6. Regulatory Infomation  
Restrictions on chlorinated and brominated  
flame retardants, plasticizers, plastics and  
heavy metals such as cadmium, mercury  
and lead (RoHS compliance).  
6. Regulatory Information  
Congratulations!  
This display is designed for both you and the  
planet.  
Both product and product packaging is  
prepared for recycling.  
The display you have just purchased  
carries theTCO Certified label.  
This ensures that your display is  
The brand owner offers take-back options.  
The requirements can be downloaded from our  
web site.The requirements included in this label  
have been developed byTCO Development in  
co-operation with scientists, experts, users as  
well as manufacturers all over the world. Since  
the end of the 1980sTCO has been involved  
in influencing the development of IT equipment  
in a more user-friendly direction. Our labeling  
system started with displays in 1992 and is  
now requested by users and IT-manufacturers  
all over the world. About 50% of all displays  
worldwide areTCO certified.  
designed, manufactured and tested according to  
some of the strictest quality and environmental  
requirements in the world.This makes for a high  
performance product, designed with the user  
in focus that also minimizes the impact on the  
climate and our natural environment.  
TCO Certified is a third party verified program,  
where every product model is tested by an  
accredited impartial test laboratory.TCO  
Certified represents one of the toughest  
certifications for displays worldwide.  
For displays with glossy bezels the user should  
consider the placement of the display as the  
bezel may cause disturbing reflections from  
surrounding light and bright surfaces.  
Some of the Usability features of theTCO  
Certified for displays:  
Visual ergonomics for good image quality  
is tested to ensure top performance and  
reduce sight and strain problems. Important  
parameters are luminance, contrast,  
resolution, black level, gamma curve, colour  
and luminance uniformity and colour  
rendering.  
For more information, please visit:  
TCOF1058TCO Document,Ver. 2.1  
Products are tested according to rigorous  
safety standards at impartial laboratories.  
Technology for you and the planet  
Electric and magnetic fields emissions as  
low as normal household background  
levels.  
Low acoustic noise emissions (when  
applicable).  
Some of the Environmental features of the  
TCO Certified for displays:  
The brand owner demonstrates corporate  
social responsibility and has a certified  
environmental management system (EMAS  
or ISO 14001).  
Very low energy consumption both in on-  
and standby mode minimize climate impact.  
25  
6. Regulatory Infomation  
Lead-free Product  
CE Declaration of Conformity  
Lead free display promotes  
This product is in conformity with the following  
standards  
environmentally sound recovery  
and disposal of waste from electrical  
and electronic equipment.Toxic  
EN60950-1:2006 (Safety requirement of  
Information Technology Equipment).  
substances like Lead has been eliminated  
and compliance with European community’s  
stringent RoHs directive mandating restrictions  
on hazardous substances in electrical and  
electronic equipment have been adhered to  
in order to make Philips monitors safe to use  
throughout its life cycle.  
EN55022:2006 (Radio Disturbance  
requirement of Information Technology  
Equipment).  
EN55024:1998+A1:2001+A2:2003  
(Immunity requirement of Information  
Technology Equipment).  
EN61000-3-2:2006 (Limits for Harmonic  
Current Emission).  
EPEAT  
EN61000-3-3:1995+A1:2001+A2:2005  
(Limitation of Voltage Fluctuation and  
Flicker) following provisions of directives  
applicable.  
The EPEAT (Electronic  
Product Environmental  
AssessmentTool) program  
evaluates computer  
2006/95/EC (Low Voltage Directive).  
2004/108/EC (EMC Directive).  
desktops, laptops, and monitors based on 51  
environmental criteria developed through  
an extensive stakeholder consensus process  
supported by US EPA.  
2005/32/EC (EuP Directive, EC No.  
1275/2008 mplementing Directive  
for Standby and Off mode power  
consumption) and is produced by a  
manufacturing organization on ISO9000  
level.  
EPEAT system helps purchasers in the public  
and private sectors evaluate, compare and  
select desktop computers, notebooks and  
monitors based on their environmental  
attributes. EPEAT also provides a clear and  
consistent set of performance criteria for the  
design of products, and provides an opportunity  
for manufacturers to secure market recognition  
for efforts to reduce the environmental impact  
of its products.  
The product also comply with the following  
standards  
ISO9241-307:2008 (Ergonomic  
requirement, Analysis and compliance test  
methods for electronic visual displays).  
GS EK1-2000:2009 (GS mark requirement).  
prEN50279:1998 (Low Frequency Electric  
and Magnetic fields for Visual Display).  
Benefits of EPEAT  
Reduce use of primary materials  
Reduce use of toxic materials  
MPR-II (MPR:1990:8/1990:10 Low  
Frequency Electric and Magnetic fields).  
Avoid the disposal of hazardous waste EPEAT’S  
requirement that all registered products meet  
ENERGY STAR’s energy efficiency specifications,  
means that these products will consume less  
energy throughout their life.  
26  
6. Regulatory Infomation  
Energy Star Declaration  
Changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user's authority  
to operate the equipment.  
As an ENERGY STAR® Partner, we  
have determined that this product  
meets the ENERGY STAR®  
guidelines for energy efficiency.  
Use only RF shielded cable that was supplied  
with the monitor when connecting this monitor  
to a computer device.  
Note  
We recommend you switch off the monitor  
when it is not in use for a long time.  
To prevent damage which may result in fire or  
shock hazard, do not expose this appliance to  
rain or excessive moisture.  
THIS CLASS B DIGITAL APPARATUS MEETS  
ALL REQUIREMENTS OFTHE CANADIAN  
INTERFERENCE-CAUSING EQUIPMENT  
REGULATIONS.  
Federal Communications Commission (FCC)  
Notice (U.S. Only)  
This equipment has been tested and found  
to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules.These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interference  
to radio communications.  
FCC Declaration of Conformity  
Declaration of Conformity for Products Marked  
with FCC Logo,  
United States Only  
This device complies with Part 15 of the FCC  
Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any  
interference received, including interference that  
may cause undesired operation.  
However, there is no guarantee that  
interference will not occur in a particular  
installation. If this equipment does cause  
harmful interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct  
the interference by one or more of the  
following measures:  
Commission Federale de la Communication  
(FCC Declaration)  
Cet équipement a été testé et déclaré  
conforme auxlimites des appareils  
numériques de class B,aux termes de  
l'article 15 Des règles de la FCC. Ces  
limites sont conçues de façon à fourir  
une protection raisonnable contre les  
interférences nuisibles dans le cadre d'une  
installation résidentielle.  
Reorient or relocate the receiving antenna.  
Increase the separation between the  
equipment and receiver.  
Connect the equipment into an outlet on  
a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced  
radio/TV technician for help.  
CET appareil produit, utilise et peut émettre  
des hyperfréquences qui, si l'appareil n'est  
pas installé et utilisé selon les consignes  
données, peuvent causer des interférences  
nuisibles aux communications radio.  
27  
6. Regulatory Infomation  
Cependant, rien ne peut garantir l'absence  
d'interférences dans le cadre d'une  
installation particulière. Si cet appareil est  
la cause d'interférences nuisibles pour  
la réception des signaux de radio ou de  
télévision, ce qui peut être décelé en  
fermant l'équipement, puis en le remettant  
en fonction, l'utilisateur pourrait essayer de  
corriger la situation en prenant les mesures  
suivantes:  
EN 55022 Compliance (Czech Republic Only)  
Polish Center forTesting and Certification  
Notice  
The equipment should draw power from a  
socket with an attached protection circuit (a  
three-prong socket).All equipment that works  
together (computer, monitor, printer, and so on)  
should have the same power supply source.  
Réorienter ou déplacer l’antenne de  
réception.  
Augmenter la distance entre l’équipement  
et le récepteur.  
Brancher l’équipement sur un autre circuit  
que celui utilisé par le récepteur.  
The phasing conductor of the room's electrical  
installation should have a reserve short-circuit  
protection device in the form of a fuse with a  
nominal value no larger than 16 amperes (A).  
Demander l’aide du marchand ou d’un  
technicien chevronné en radio/télévision.  
Toutes modifications n'ayant pas reçu  
l'approbation des services compétents  
en matière de conformité est susceptible  
d'interdire à l'utilisateur l'usage du présent  
équipement.  
To completely switch off the equipment, the  
power supply cable must be removed from the  
power supply socket, which should be located  
near the equipment and easily accessible.  
A protection mark "B" confirms that the  
equipment is in compliance with the protection  
usage requirements of standards PN-93/T-42107  
and PN-89/E-06251.  
N'utiliser que des câbles RF armés pour  
les connections avec des ordinateurs ou  
périphériques.  
CET APPAREIL NUMERIQUE DE LA CLASSE  
B RESPECTETOUTES LES EXIGENCES DU  
REGLEMENT SUR LE MATERIEL BROUILLEUR  
DU CANADA.  
28  
6. Regulatory Infomation  
North Europe (Nordic Countries) Information  
Ergonomie Hinweis (nur Deutschland)  
Der von uns gelieferte Farbmonitor entspricht  
den in der "Verordnung über den Schutz vor  
Schäden durch Röntgenstrahlen" festgelegten  
Vorschriften.  
Placering/Ventilation  
VARNING:  
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE  
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR  
DU STÄLLER DIN UTRUSTNING PÅPLATS.  
Auf der Rückwand des Gerätes befindet sich  
ein Aufkleber, der auf die Unbedenklichkeit der  
Inbetriebnahme hinweist, da dieVorschriften  
über die Bauart von Störstrahlern nach Anlage  
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.  
Placering/Ventilation  
ADVARSEL:  
SØRG VED PLACERINGEN FOR, AT  
NETLEDNINGENS STIK OG STIKKONTAKT  
ER NEMTTILGÆNGELIGE.  
Damit Ihr Monitor immer den in der Zulassung  
geforderten Werten entspricht, ist darauf zu  
achten, daß  
Paikka/Ilmankierto  
VAROITUS:  
1. Reparaturen nur durch Fachpersonal  
durchgeführt werden.  
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO  
VOIDAAN TARVITTAESSA HELPOSTI  
IRROTTAA PISTORASIASTA.  
2. nur original-Ersatzteile verwendet werden.  
3. bei Ersatz der Bildröhre nur eine  
bauartgleiche eingebaut wird.  
Plassering/Ventilasjon  
ADVARSEL:  
Aus ergonomischen Gründen wird empfohlen,  
die Grundfarben Blau und Rot nicht auf  
dunklem Untergrund zu verwenden (schlechte  
Lesbarkeit und erhöhte Augenbelastung bei zu  
geringem Zeichenkontrast wären die Folge).  
Der arbeitsplatzbezogene Schalldruckpegel  
nach DIN 45 635 beträgt 70dB (A) oder  
weniger.  
NÅR DETTE UTSTYRET PLASSERES, MÅ  
DU PASSE PÅ AT KONTAKTENE FOR  
STØMTILFØRSEL ER LETTE Å NÅ.  
BSMI Notice (Taiwan Only)  
ACHTUNG: BEIM AUFSTELLEN  
DIESES GERÄTES DARAUF  
ACHTEN, DAß NETZSTECKER UND  
NETZKABELANSCHLUß LEICHT  
ZUGÄNGLICH SIND.  
29  
6. Regulatory Infomation  
China RoHS  
环保使用期限  
The People's Republic of China released a  
regulation called "Management Methods for  
Controlling Pollution by Electronic Information  
Products" or commonly referred to as China  
RoHS.All products produced and sold for China  
market have to meet China RoHS request.  
此标识指期限(十年),电子信息产品中含有  
的有毒有害物质或元素在正常使用的条件  
下不会发生外泄或突变,电子信息产品用户  
使用该电子信息产品不会对环境造成严重  
污染或对其人身、财产造成严重损害的期  
限。  
中国电子信息产品污染控制标识要求(中国  
RoHS  
法规标示要求)产品中有毒有害物质或  
元素的名称及含量  
有毒有害物质或元素  
部件名称  
(Pb)  
(Hg)  
(Cd)  
六价铬 多溴联苯 多溴二苯醚  
(Cr6+)  
(PBB)  
(PBDE)  
外壳  
O
X
X
X
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
液晶显示屏/灯管  
电路板组件*  
电源适配线  
电源线/连接线  
O
O
O
O
O
O
O
O
《废弃电器电子产品回收处理管理条例》  
提示性说明  
*: 电路板组件包括印刷电路板及其构成的零部件,如电阻、电容、集成电  
路、连接器等。  
O: 表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品  
中有毒有害物质的限量要求标准》规定的限量要求以下。  
为了更好地关爱及保护地球,当用户不再  
需要此产品或产品寿命终止时,请遵守国  
家废弃电器电子产品回收处理相关法律法  
规,将其交给当地具有国家认可的回收处  
理资质的厂商进行回收处理。  
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信  
息产品中有毒有害物质的限量要求标准》规定的限量要求;但是上表中打  
“X”的部件,符合欧盟RoHS法规要求(属于豁免的部分)。  
30  
7. Customer care and warranty  
black pixel. Other combinations of lit and dark  
sub pixels appear as single pixels of other colors.  
7. Customer care and  
warrant  
Types of Pixel Defects  
Pixel and sub pixel defects appear on the screen  
in different ways.There are two categories of  
pixel defects and several types of sub pixel  
defects within each category.  
7.1 Philips’ Flat Panel Monitors Pixel  
Defect Policy  
Philips strives to deliver the highest quality  
products.We use some of the industry's most  
advanced manufacturing processes and practice  
stringent quality control. However, pixel or  
sub pixel defects on theTFT Monitor panels  
used in flat panel monitors are sometimes  
unavoidable. No manufacturer can guarantee  
that all panels will be free from pixel defects,  
but Philips guarantees that any monitor with an  
unacceptable number of defects will be repaired  
or replaced under warranty.This notice explains  
the different types of pixel defects and defines  
acceptable defect levels for each type. In order  
to qualify for repair or replacement under  
warranty, the number of pixel defects on aTFT  
Monitor panel must exceed these acceptable  
levels. For example, no more than 0.0004% of  
the sub pixels on a monitor may be defective.  
Furthermore, Philips sets even higher quality  
standards for certain types or combinations  
of pixel defects that are more noticeable than  
others.This policy is valid worldwide.  
Bright Dot Defects  
Bright dot defects appear as pixels or sub pixels  
that are always lit or 'on'.That is, a bright dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a dark pattern.There are  
the types of bright dot defects.  
One lit red, green or blue sub pixel.  
subpixel  
Two adjacent lit sub pixels:  
-
-
Red + Blue = Purple  
Red + Green =Yellow  
pixel  
-
Green + Blue = Cyan (Light Blue)  
Pixels and Sub pixels  
A pixel, or picture element, is composed of  
three sub pixels in the primary colors of red,  
green and blue. Many pixels together form an  
image.When all sub pixels of a pixel are lit, the  
three colored sub pixels together appear as a  
single white pixel.When all are dark, the three  
colored sub pixels together appear as a single  
Three adjacent lit sub pixels (one white pixel).  
31  
 
7. Customer care and warranty  
Proximity of Pixel Defects  
Note  
A red or blue bright dot must be more  
Because pixel and sub pixels defects of the  
same type that are near to one another may be  
more noticeable, Philips also specifies tolerances  
for the proximity of pixel defects.  
than 50  
percent brighter than neighboring dots while  
a green bright dot is 30 percent brighter than  
neighboring dots.  
Black Dot Defects  
Black dot defects appear as pixels or sub pixels  
that are always dark or 'off'.That is, a dark dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a light pattern.These are  
the types of black dot defects.  
Pixel DefectTolerances  
In order to qualify for repair or replacement  
due to pixel defects during the warranty period,  
aTFT Monitor panel in a Philips flat panel  
monitor must have pixel or sub pixel defects  
exceeding the tolerances listed in the following  
tables.  
BRIGHT DOT DEFECTS  
ACCEPTABLE LEVEL  
1 lit subpixel  
3
2 adjacent lit subpixels  
1
3 adjacent lit subpixels (one white pixel)  
Distance between two bright dot defects*  
Total bright dot defects of all types  
0
>15mm  
3
BLACK DOT DEFECTS  
ACCEPTABLE LEVEL  
5 or fewer  
2 or fewer  
0
1 dark subpixel  
2 adjacent dark subpixels  
3 adjacent dark subpixels  
Distance between two black dot defects*  
Total black dot defects of all types  
>15mm  
5 or fewer  
TOTAL DOT DEFECTS  
ACCEPTABLE LEVEL  
Total bright or black dot defects of all types  
5 or fewer  
Note  
1. 1 or 2 adjacent sub pixel defects = 1 dot defect  
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and  
compliance test methods for electronic visual displays)  
32  
7. Customer care and warranty  
7.2 Customer Care &Warranty  
For warranty coverage information and additional support requirement valid for your region, please visit  
www.philips.com/support website for details.You may also contact your local Philips Customer Care  
Center number listed below.  
Contact Information forWESTERN EUROPE region:  
Country  
Germany  
United Kingdom  
Ireland  
ASC  
Consumer care number  
+49 01803 386 853  
+44 0207 949 0069  
+353 01 601 1161  
+34 902 888 785  
+358 09 2290 1908  
+33 082161 1658  
+30 00800 3122 1223  
+39 840 320 041  
+31 0900 0400 063  
+45 3525 8761  
Price  
0.09  
Siemens I&S  
Invec Scotland  
Invec Scotland  
Eatsa Spain  
A-novo  
Local call tariff  
Local call tariff  
Spain  
0.10  
Finland  
Local call tariff  
0.09  
France  
A-novo  
Greece  
Allman Hellas  
A-novo  
Free of charge  
Italy  
0.08  
0.10  
Netherlands  
Denmark  
Norway  
Sweden  
Poland  
E Care  
A-novo  
Local call tariff  
Local call tariff  
Local call tariff  
Local call tariff  
A-novo  
+47 2270 8250  
A-novo  
+46 08 632 0016  
+48 0223491505  
+43 0810 000206  
+32 078 250851  
Zolter  
Austria  
Siemens I&S  
E Care  
0.07  
0.06  
Belgium  
Luxembourg  
Portugal  
Switzerland  
E Care  
+352 26 84 30 00  
+351 2 1359 1440  
+41 02 2310 2116  
Local call tariff  
Local call tariff  
Local call tariff  
Eatsa Spain  
A-novo  
33  
7. Customer care and warranty  
Contact Information for CENTRAL AND EASTERN EUROPE region:  
Country  
Belarus  
Bulgaria  
Croatia  
Estonia  
Latvia  
Call center  
NA  
ASC  
Consumer care number  
+375 17 217 3386  
+359 2 960 2360  
+385 1 333 0974  
+372 6519900  
IBA  
NA  
LAN Service  
Renoprom  
FUJITSU  
NA  
NA  
NA  
“ServiceNet LV” Ltd.  
UAB "Servicenet"  
Blue Ridge Intl.  
+371 7460399  
Lithuania  
Romania  
NA  
+370 7400088  
NA  
+40 21 2101969  
Serbia &  
Montenegro  
NA  
KimTec d.o.o.  
+381 11 20 70 684  
Slovenia  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
PC H.and  
+386 1 530 08 24  
+380 562320045  
Comel  
Ukraine  
Topaz-Service Company  
CPS  
+38 044 245 73 31  
+7 (495) 645 6746 (for repair)  
+7 (495) 645 3010 (for sales)  
+421 2 49207155  
+90 212 444 4 832  
800 100 697  
Russia  
CEEE Partners  
Datalan Service  
Techpro  
Slovakia  
Turkey  
Czech Rep.  
Asupport  
Serware  
+36 1 2426331  
Hungary  
Profi Service  
+36 1 814 8080  
Contact Information for LATIN AMERICA region:  
Country  
Brazil  
Call center  
Consumer care number  
0800-7254101  
Vermont  
Argentina  
0800 3330 856  
Contact Information for China:  
China  
Consumer care number : 4008 800 008  
Contact Information for NORTH AMERICA :  
Country  
U.S.A.  
Call center  
TOS  
ASC  
Consumer care number  
(877) 835-1838  
Teleplan  
Supercom  
Canada  
Supercom  
(800)479-6696  
34  
7. Customer care and warranty  
Contact Information for APMEA region:  
Country  
Call center  
NA  
ASC  
Consumer care number  
1300 360 386  
Australia  
AGOS NETWORK PTY LTD  
Visual Group Ltd.  
New Zealand NA  
0800 657447  
Hong Kong /  
NA  
Hong Kong:Tel: +852 2619 9639  
Macau:Tel: (853)-0800-987  
Smart PixelsTechnology Ltd.  
REDINGTON INDIA LTD  
Macau  
Tel: 1 800 425 6396  
SMS: PHILIPS to 56677  
India  
NA  
Tel: 62 21 75909053, 75909056,  
7511530  
Indonesia  
South Korea  
Malaysia  
NA  
NA  
NA  
NA  
PT. Gadingsari elektronika Prima  
PCS One Korea Ltd.  
080-600-6600  
After Market Solutions (CE)  
Sdn Bhd  
603 7953 3370  
(9221) 2737411-16  
Pakistan  
Philips Consumer Service  
Philips Electronics Singapore  
Pte Ltd (Philips Consumer Care (65) 6882 3999  
Center)  
Singapore  
Taiwan  
NA  
PCCW  
Teleservices  
Taiwan  
FETEC.CO  
0800-231-099  
Thailand  
NA  
NA  
Axis Computer System Co., Ltd. (662) 934-5498  
SylvaraTechnologies Pty Ltd 086 0000 888  
South Africa  
United Arab  
Emirates  
NA  
NA  
AL SHAHD COMPUTER L.L.C 00971 4 2276525  
Israel  
Eastronics LTD  
1-800-567000  
+84 8 38248007 Ho Chi Minh City  
+84 5113.562666 Danang City  
+84 5113.562666 Can tho Province  
FPT Service Informatic  
Company Ltd.  
Vietnam  
NA  
(02) 633-4533 to 34,  
(02) 637-6559 to 60  
Philippines  
Sri Lanka  
Bangladesh  
Nepal  
NA  
NA  
NA  
NA  
Glee Electronics, Inc.  
no distributor and/or service  
provider currently  
Distributor: Computer Source 880-2-9141747, 9127592  
Ltd (warranty buy-out)  
880-2-8128848 / 52  
Distributor: Syakar Co. Ltd  
(warranty buy-out)  
977-1-4222395  
Distributor: NeatTechnology  
Pte Ltd (Singapore) (warranty  
buy-out)  
Cambodia  
NA  
855-023-999992  
35  
8.Troubleshooting & FAQs  
satisfactory, you can do manual adjustments  
via the OSD menu.  
8. Troubleshooting & FAQs  
Note  
The Auto Function is not applicable in DVI-  
Digital mode as it is not necessary.  
8.1 Troubleshooting  
This page deals with problems that can be  
corrected by a user. If the problem still persists  
after you have tried these solutions, contact  
Philips customer service representative.  
Visible signs of smoke or sparks  
Do not perform any troubleshooting steps  
Disconnect the monitor from mains power  
source immediately for safety  
Common Problems  
Contact with Philips customer service  
representative immediately.  
No Picture (Power LED not lit)  
Make sure the power cord is plugged into  
the power outlet and into the back of the  
monitor.  
Imaging Problems  
Image is not centered  
First, ensure that the power button on the  
front of the monitor is in the OFF position,  
then press it to the ON position.  
Adjust the image position using the “Auto”  
function in OSD Main Controls.  
Adjust the image position using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only in VGA mode.  
No Picture (Power LED isWhite)  
Make sure the computer is turned on.  
Make sure the signal cable is properly  
connected to your computer.  
Image vibrates on the screen  
Check that the signal cable is properly  
securely connected to the graphics board  
or PC.  
Make sure the monitor cable has no bent  
pins on the connect side. If yes, repair or  
replace the cable.  
Vertical flicker appears  
The Energy Saving feature may be activated  
Screen says  
Attention  
Adjust the image using the “Auto” function  
in OSD Main Controls.  
Check cable connection  
Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only in VGA mode.  
Make sure the monitor cable is properly  
connected to your computer. (Also refer to  
the Quick Start Guide).  
Horizontal flicker appears  
Check to see if the monitor cable has bent  
pins.  
Make sure the computer is turned on.  
AUTO button doesn't function  
Adjust the image using the “Auto” function  
in OSD Main Controls.  
The auto function is applicable only in  
VGA-Analog mode. If the result is not  
36  
 
8.Troubleshooting & FAQs  
Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only in VGA mode.  
The "power on" light is too strong and is  
disturbing  
You can adjust “power on” light using the  
power LED Setup in OSD main Controls.  
Image appears blurred, indistinct or too dark  
For further assistance, refer to the Consumer  
Information Centers list and contact Philips  
customer service representative.  
Adjust the contrast and brightness on  
On-Screen Display.  
An "after-image", "burn-in" or "ghost image"  
remains after the power has been turned off.  
8.2 SmartControl Premium FAQs  
Uninterrupted display of still or static  
images over an extended period may cause  
"burn in", also known as "after-imaging "  
or "ghost imaging", on your screen. "Burn-  
in", "after-imaging", or "ghost imaging" is a  
well-known phenomenon in LCD panel  
technology. In most cases, the "burned in"  
or "after-imaging" or "ghost imaging" will  
disappear gradually over a period of time  
after the power has been switched off.  
Q1.  
I change the monitor on a PC to a  
different one and the SmartControl  
Premium becomes un-usable, what do  
I do?  
Ans.: Restart your PC and see if  
SmartControl Premium can work.  
Otherwise, you will need to remove  
and re-install SmartControl Premium to  
ensure proper driver is installed.  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
Q2.  
The SmartControl Premium functions  
worked well before, but it does not  
work anymore, what can I do?  
Always activate a periodic screen refresh  
application if your LCD monitor will display  
unchanging static content.  
Ans.: If the following actions were executed,  
the monitor driver may need to be re-  
installed.  
Failure to activate a screensaver, or a  
periodic screen refresh application may  
result in severe “burn-in” or “after-image”  
or “ghost image” symptoms that will not  
disappear and cannot be repaired.The  
damage mentioned above is not covered  
under your warranty.  
Changed video graphic adapter to another  
one  
Updated video driver  
Activities on OS, such as service pack or  
patch  
Image appears distorted.Text is fuzzy or  
blurred.  
Run Windows Update and updated  
monitor and/or video driver  
Set the PC’s display resolution to the same  
mode as monitor’s recommended screen  
native resolution.  
Windows was booted with the monitor  
power off or disconnected.  
To find out, please right click My Computer  
and click on Properties->Hardware->  
Device Manager.  
Green, red, blue, dark, and white dots appears  
on the screen  
If you see “Plug and Play Monitor” shows  
under Monitor, then you need to re-install.  
Simply remove SmartControl Premium and  
re-install it.  
The remaining dots are normal  
characteristic of the liquid crystal used in  
today’s technology, Please refer the pixel  
policy for more detail.  
37  
8.Troubleshooting & FAQs  
Q3.  
After installing SmartControl Premium,  
8.3 General FAQs  
when clicking on SmartControl  
Premium tab, nothing shows up after a  
while or a failure message shows, what  
happened?  
Q1:  
When I install my monitor what should  
I do if the screen shows 'Cannot  
display this video mode'?  
Ans.: It might be your graphic adaptor is not  
compatible with the SmartControl  
Premium. If your graphic adaptor is one  
of the above mentioned brands, try to  
download the most updated graphic  
adaptor driver from corresponding  
companies’ web site. Install the driver.  
Remove SmartControl Premium, and  
re-install it once more.  
Ans.: Recommended resolution for this  
monitor: 1920 x 1080 @ 60 Hz.  
Unplug all cables, then connect your PC to  
the monitor that you used previously.  
In the Windows Start Menu, select Settings/  
Control Panel. In the Control Panel  
Window, select the Display icon. Inside the  
Display Control Panel, select the 'Settings'  
tab. Under the setting tab, in box labelled  
'desktop area', move the sidebar to 1920 x  
1080 pixels.  
If it is still not working, we are sorry that  
the graphic adaptor is not supported.  
Please visit Philips website and check  
if an updated SmartControl Premium  
driver is available.  
Open 'Advanced Properties' and set the  
Refresh Rate to 60 Hz, then click OK.  
Restart your computer and repeat step 2  
and 3 to verify that your PC is set at 1920  
x 1080 @ 60 Hz.  
Q4.  
When I click on Product Information,  
only partial information is shown, what  
happened?  
Shut down your computer, disconnect your  
old monitor and reconnect your Philips  
LCD monitor.  
Ans.: It might be your graphic card adaptor  
driver is not the most updated  
version which fully supporting DDC/  
CI interface. Please try to download  
the most updated graphic adaptor  
driver from corresponding companies’  
web site. Install the driver. Remove  
SmartControl Premium and re-install it  
once more.  
Turn on your monitor and then turn on  
your PC.  
Q2:  
What is the recommended refresh  
rate for LCD monitor?  
Ans.: Recommended refresh rate in LCD  
monitors is 60 Hz, In case of any  
disturbance on screen, you can set it  
up to 75 Hz to see if that removes the  
disturbance.  
Attention  
Theft mode enabled  
Q3:  
What are the .inf and .icm files on the  
CD-ROM? How do I install the drivers  
(.inf and .icm)?  
Q5.  
I forgot my PIN forTheft Deterrence  
Function. How can I do?  
Ans.: These are the driver files for your  
monitor. Follow the instructions in your  
user manual to install the drivers.Your  
computer may ask you for monitor  
drivers (.inf and .icm files) or a driver  
disk when you first install your monitor.  
Follow the instructions to insert the (  
Ans.: Philips Service center has a right to  
ask for legitimate identification and  
authorization, in order to establish  
ownership of the monitor.  
38  
8.Troubleshooting & FAQs  
companion CD-ROM) included in this  
1. ColorTemperature:The six settings are  
5000K, 6500K, 7500K, 8200K, 9300K  
and 11500K.With settings in the 5000K  
range the panel appears "warm, with a  
red-white color tone", while a 11500K  
temperature yields "cool, bluewhite  
toning".  
package. Monitor drivers (.inf and .icm  
files) will be installed automatically.  
Q4:  
How do I adjust the resolution?  
Ans.: Your video card/graphic driver and  
monitor together determine the  
available resolutions.You can select the  
desired resolution under Windows®  
Control Panel with the "Display  
properties".  
2. sRGB:This is a standard setting for  
ensuring correct exchange of colors  
between different device (e.g. digital  
cameras, monitors, printers, scanners,  
etc).  
Q5:  
What if I get lost when I am making  
monitor adjustments via OSD?  
3. User Define:The user can choose his/  
her preference color setting by adjusting  
red, green blue color.  
Ans.: Simply press the OK button, then select  
'Reset' to recall all of the original factory  
settings.  
Note  
A measurement of the color of light radiated  
by an object while it is being heated.This  
measurement is expressed in terms of  
absolute scale, (degrees Kelvin). Lower Kevin  
temperatures such as 2004K are red; higher  
temperatures such as 9300K are blue. Neutral  
temperature is white, at 6504K.  
Q6:  
Is the LCD screen resistant to  
scratches?  
Ans.: In general it is recommended that  
the panel surface is not subjected to  
excessive shocks and is protected from  
sharp or blunt objects.When handling  
the monitor, make sure that there is  
no pressure or force applied to the  
panel surface side.This may affect your  
warranty conditions.  
Q9:  
Can I connect my LCD monitor to any  
PC, workstation or Mac?  
Ans.: Yes. All Philips LCD monitors are fully  
compatible with standard PCs, Macs  
and workstations.You may need a cable  
adapter to connect the monitor to  
your Mac system. Please contact your  
Philips sales representative for more  
information.  
Q7:  
How should I clean the LCD surface?  
Ans.: For normal cleaning, use a clean, soft  
cloth. For extensive cleaning, please use  
isopropyl alcohol. Do not use other  
solvents such as ethyl alcohol, ethanol,  
acetone, hexane, etc.  
Q10: Are Philips LCD monitors Plug-and-  
Play?  
Q8:  
Can I change the color setting of my  
monitor?  
Ans.: Yes, the monitors are Plug-and-Play  
compatible with Windows 7/Vista/XP/  
NT, Mac OSX, Linux  
Ans.: Yes, you can change your color setting  
through OSD control as the following  
procedures,  
Q11: What is Image Sticking, or Image Burn-  
in, or After Image, or Ghost Image in  
LCD panels?  
Press "OK" to show the OSD (On Screen  
Display) menu  
Press "Down Arrow" to select the option  
"Color" then press "OK" to enter color  
setting, there are three settings as below.  
Ans.: Uninterrupted display of still or static  
images over an extended period  
39  
8.Troubleshooting & FAQs  
may cause "burn in", also known as  
"after-imaging" or "ghost imaging", on  
your screen. "Burn-in", "after-imaging",  
or "ghost imaging" is a well-known  
phenomenon in LCD panel technology.  
In most cases, the "burned in" or  
"atter-imaging" or "ghost imaging" will  
disappear gradually over a period of  
time after the power has been switched  
off.  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
Always activate a periodic screen  
refresh application if your LCD monitor  
will display unchanging static content.  
Warning  
Failure to activate a screensaver, or a periodic  
screen refresh application may result in severe  
“burn-in” or “after-image” or “ghost image”  
symptoms that will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
Q12: Why is my Display not showing  
sharp text, and is displaying jagged  
characters?  
Ans.: Your LCD monitor works best at its  
native resolution of 1920 x 1080 @  
60 Hz. For best display, please use this  
resolution.  
40  
2012 © Koninklijke Philips Electronics N.V. All rights reserved.  
Philips and the Philips Shield Emblem are registered trademarks of  
Koninklijke Philips Electronics N.V. and are used under license from  
Koninklijke Philips Electronics N.V.  
Specifications are subject to change without notice.  
Version: M4239CQ1T  

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