Philips 170N4 User Manual

e-Manual  
Philips LCD Monitor Electronic User’s Manual  
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Safety and Troubleshooting Information  
Safety and Troubleshooting Information  
Safety precautions and maintenance  
WARNING: Use of controls, adjustments or procedures other than those  
specified in this documentation may result in exposure to shock,  
electrical hazards and/or mechanical hazards.  
Read and follow these instructions when connecting and using your computer monitor:  
Unplug the monitor if you are not going to use it for an extensive period of time.  
Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped  
with a dry cloth when the power is off. However, never use alcohol, solvents or ammonia-based  
liquids.  
Consult a service technician if the monitor does not operate normally when you have followed  
the instructions in this manual.  
The casing cover should be opened only by qualified service personnel.  
Keep the monitor out of direct sunlight and away from stoves or any other heat source.  
Remove any object that could fall into the vents or prevent proper cooling of the monitor’s  
electronics.  
Do not block the ventilation holes on the cabinet.  
Keep the monitor dry. To avoid electric shock, do not expose it to rain or excessive moisture.  
When positioning the monitor, make sure the power plug and outlet are easily accessible.  
If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds  
before attaching the power cable or DC power cord for normal operation.  
To avoid the risk of shock or permanent damage to the set, do not expose the monitor to rain or  
excessive moisture.  
IMPORTANT: Always activate a screen saver program during your application. If a still image in  
high contrast remains on the screen for an extended period of time, it may leave an 'after-image'  
or 'ghost image' on front of the screen. This is a well-known phenomenon that is caused by the  
shortcomings inherent in LCD technology. In most cases, the after-image will disappear  
gradually over a period of time after the power has been switched off. Be aware, that the after-  
image symptom cannot be repaired and is not covered under warranty.  
Consult a service technician if the monitor does not operate normally when the operating instructions  
given in this manual have been followed.  
Installation Locations  
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Safety and Troubleshooting Information  
Avoid exposure to heat and extreme cold  
Do not store or use the LCD monitor in locations exposed to heat, direct sunlight or extreme  
cold.  
Avoid moving the LCD monitor between locations with large temperature differences. Choose a  
site that falls within the following temperature and humidity ranges.  
Temperature: 5-35°C 41-95°F  
Humidity: 20-80% RH  
Do not subject the LCD monitor to severe vibration or high impact conditions. Do not place the  
LCD monitor in the trunk of a car.  
Take care not to mishandle this product by either knocking or dropping it during operation or  
transportation.  
Do not store or use the LCD monitor in locations where there is a high level of humidity or in  
dusty environments. Do not allow water or other liquids to spill on or into the LCD monitor.  
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About This Manual  
About This Manual  
About This Guide  
This electronic user's guide is intended for anyone who uses the Philips LCD Monitor. It describes the  
LCD monitor's features, setup, operation and other important information. Its contents are identical to the  
information in our printed version.  
It includes the following sections:  
Safety and Troubleshooting Information provides tips and solutions for common problems as well  
as other related information you may need.  
About This Electronic User's Manual gives an overview of information included, along with  
notation icon descriptions and other documentation for your reference.  
Product Information gives an overview of the monitor's features as well as the technical  
specifications for this monitor.  
Installing Your Monitor describes the initial setup process and gives an overview of how to use the  
monitor.  
On-Screen Display provides information on adjusting the settings on your monitor.  
Customer Care and Warranty contains a list of worldwide Philips Consumer Information Centers  
along with help desk phone numbers and information on the warranty applicable to your product.  
Glossary defines technical terms.  
Download and Print Option transfers this entire manual to your hard drive for easy reference.  
Notational Descriptions  
The following subsections describe notational conventions used in this document.  
Notes, Cautions and Warnings  
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type.  
These blocks contain notes, cautions or warnings. They are used as follows:  
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About This Manual  
NOTE: This icon indicates important information and tips that help you make better  
use of your computer system.  
CAUTION: This icon indicates information that tells you how to avoid either potential  
damage to hardware or loss of data.  
WARNING: This icon indicates the potential for bodily harm and tells you how to  
avoid the problem.  
Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases,  
the specific presentation of the warning is mandated by the relevant regulatory authority.  
©2003 Koninklijke Philips Electronics NV  
All rights reserved. Reproduction, copying, use, modification, hiring, renting, public performance, transmission and/or  
broadcasting in whole or in part is prohibited without written consent of Philips Electronics NV  
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Product Information  
Product Information  
Product Features  
170N4  
Stereo 2W/channel RMS x 2*  
Stylish design for the fashionable home  
AUTO adjustment optimizes picture quality  
Intelligent cable management keeps desk clear of unsightly wires  
Embedded universal AC power supply  
Adjustable tilt function  
sRGB compliant  
Foldable base available for easy wall mounting  
* 2 Watt per channel RMS x 2 channels, 200 Hz-12kHz, 16 ohm. THD=10%  
Technical Specifications*  
LCD PANEL  
• Type  
TFT LCD  
• Screen size  
• Pixel Pitch  
17 inch / 43.2 cm  
0.264 x 0.264mm  
1280 x 1024 pixels  
R.G.B. vertical stripe  
Anti-glare polarizer, hard coated  
• LCD Panel type  
• Effective viewing area  
• Display Colors  
337.9 x 270.3mm  
16.7M colors  
SCANNING  
• Vertical refresh rate  
56Hz-76Hz  
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Product Information  
• Horizontal frequency  
30kHz-82kHz  
VIDEO  
• Video dot rate  
• Input impedance  
- Video  
135 MHz  
75 ohm  
- Sync  
2K ohm  
0.7 Vpp  
• Input signal levels  
Separate sync  
Composite sync  
Sync on Green  
• Sync input signal  
• Sync polarities  
Positive and negative  
SXGA Hsync 64-81 kHz, Vsync 60-76 Hz (N.I.)  
XGA Hsync 48- 61 kHz, Vsync 60 - 76 Hz (N.I.)  
SVGA Hsync 35- 50 kHz, Vsync 56 - 75 Hz (N.I.)  
VGA Hsync 31- 38 kHz, Vsync 60 - 76 Hz (N.I.)  
• Input Frequency  
AUDIO  
• Input signal level  
0.5 V RMS  
• Input signal connector  
3.5mm mini jack  
4W Stereo Audio (2W/channel RMS x2, 200Hz-12kHz, 16 ohm,  
THD=10%)  
• Loudspeaker  
OPTICAL CHARACTERISTICS  
• Contrast ratio  
400 (typ.)  
2
• Brightness  
260 cd/m (typ.)  
• Peak contrast angle  
6 o'clock  
x: 0.283 y: 0.297 (at 9300° K)  
x: 0.313 y: 0.329 (at 6500° K)  
x: 0.313 y: 0.329 (at sRGB)  
• White Chromaticity  
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Product Information  
Upper >80° (typ.)  
Lower >80° (typ.)  
Left >80° (typ.)  
• Viewing Angle (C/R >5)  
Right >80° (typ.)  
• Response time  
<=25ms (typ.)  
sRGB  
sRGB is a standard for ensuring correct exchange of colors between different devices (e.g. digital  
cameras, monitors, printers, scanners, etc.)  
Using a standard unified color space, sRGB will help represent pictures taken by an sRGB compatible  
device correctly on your sRGB enabled Philips monitors. In that way, the colors are calibrated and you  
can rely on the correctness of the colors shown on your screen.  
Important with the use of sRGB is that the brightness and contrast of your monitor is fixed to a  
predefined setting as well as the color gamut. Therefore it is important to select the sRGB setting in the  
monitor's OSD.  
To do so, open the OSD by pressing the OK button on the front of your monitor. Use the down button  
to go to Adjust Color and press OK again. Then move the down button to go to sRGB and press OK  
again.  
Exit this OSD.  
After this, please do not change the brightness or contrast setting of your monitor. If you change either  
of these, the monitor will exit the sRGB mode and go to a color temperature setting of 6500K.  
For more information on sRGB, please visit: www.srgb.com  
* This data is subject to change without notice.  
Resolution & Preset Modes  
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Product Information  
1280 x 1024 at 75Hz  
1280 x 1024 at 60Hz  
• Maximum  
• Recommended  
34 user definable modes  
16 factory preset modes:  
H. freq (kHz)  
31.2  
Resolution  
688 x 556  
640 x 350  
720 x 400  
640 x 480  
640 x 480  
640 x 480  
800 x 600  
800 x 600  
800 x 600  
832 x 624  
1024 x 768  
1024 x 768  
1152 x 870  
1152 x 900  
1280 x 1024  
1280 x 1024  
V. freq (Hz)  
50  
70  
70  
60  
67  
75  
56  
60  
75  
75  
60  
75  
75  
76  
60  
75  
31.5  
31.5  
31.5  
35.0  
37.5  
35.2  
37.9  
46.9  
49.7  
48.4  
60.0  
69.0  
71.8  
63.9  
80.0  
Automatic Power Saving  
If you have VESA DPMS compliance display card or software installed in your PC, the monitor can  
automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other  
input device is detected, the monitor will 'wake up' automatically. The following table shows the power  
consumption and signaling of this automatic power saving feature:  
Power Management Definition  
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Product Information  
VESA Mode  
Video  
H-sync  
V-sync  
Power Used  
LED color  
ON  
Active  
Yes  
Yes  
< 40W (typ.)  
Green  
OFF  
Blanked  
®
No  
No  
< 1W  
Amber  
®
This monitor is ENERGY STAR compliant. As an ENERGY STAR Partner, PHILIPS has  
determined that this product meets the ENERGY STAR guidelines for energy efficiency.  
®
Physical Specifications  
399 x 398.2 x 197.2 mm  
• Dimension incl. Pedestal (WxHxD) *  
• Weight *  
4.7 kg  
• Tilt (Forward / Backward)  
• Power supply  
- 5° / 20°  
100 — 240 VAC, 50/60 Hz  
40 W (typ.)  
• Power consumption  
• Temperature (operating)  
• Relative humidity  
5° C to 35° C  
20% to 80%  
50K hrs (excluding CCFL 40Khrs)  
• System MTBF  
• Cabinet color  
Silver  
* This data is subject to change without notice.  
Pin Assignment  
The 15-pin D-sub connector (male) of the signal cable:  
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Product Information  
Pin  
No.  
Pin  
No.  
Assignment  
Assignment  
Red video input  
DDC +5V  
1
2
9
Green video input  
Cable detect  
10  
Identical output - connected  
to pin 10  
Blue video input  
3
4
11  
12  
Identical output - connected  
to pin 10  
Serial data line (SDA)  
Ground  
H. Sync / H+V  
V. Sync  
5
6
7
8
13  
14  
15  
Red video ground  
Green video ground  
Blue video ground  
Data clock line (SCL)  
Product Views  
Follow the links to see various views of the monitor and its components.  
Physical Function  
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Product Information  
Tilt  
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Installing Your LCD Monitor  
Installing Your LCD Monitor  
Front View Product Description  
UP and DOWN buttons are used when adjusting the OSD of your monitor  
LEFT and RIGHT buttons, like the UP and DOWN buttons, are also used  
in adjusting the OSD of your monitor.  
BRIGHTNESS hotkey. When the UP and DOWN arrow buttons are  
pressed, the adjustment controls for the BRIGHTNESS will show up.  
OK button which when pressed will take you to the OSD controls  
POWER button switches your monitor on  
Automatically adjust the horizontal position, vertical position, phase and  
clock setting.  
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Installing Your LCD Monitor  
Optimizing Performance  
For best performance, ensure that your display settings are set at 1024x768@60Hz (for 14"/15") or  
1280x1024, 60Hz (for 17"/18").  
Note: You can check the current display settings by pressing the 'OK' button once.  
Go into the Product Information. The current display mode is shown on the item  
called RESOLUTION.  
You can also install the Flat Panel Adjust (FP Adjust) program, a program for getting the best  
performance out of your monitor. This is included on this CD. Step-by-step instructions are provided  
to guide you through the installtion process. Click on the link to know more about this program.  
More about  
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On-Screen Display  
On-Screen Display  
Description of the On Screen Display  
What is the On-Screen Display?  
This is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance of the  
monitors directly through an on-screen instruction window. The user interface provides user-friendliness and  
ease-of-use when operating the monitor.  
Basic and simple instruction on the control keys.  
When you press the  
Controls window will pop up and you can then start making adjustments to your monitor's various features.  
Use the or the keys to make your adjustments.  
button on the front control of your monitor, the On-Screen Display (OSD) Main  
The OSD Tree  
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when  
you want to work your way around the different adjustments later on.  
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On-Screen Display  
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On-Screen Display  
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Customer Care & Warranty  
Customer Care & Warranty  
PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY  
COVERAGE  
WESTERN EUROPE: Austria Belgium Cyprus Denmark France Germany Greece •  
EASTERN EUROPE: Czech Republic Hungary Poland Russia Turkey  
LATIN AMERICA: Antilles Argentina Brasil Chile Colombia Mexico Paraguay Peru  
NORTH AMERICA: Canada USA  
MIDDLE EAST: Dubai Egypt  
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Glossary  
Glossary  
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z  
C
Color temperature  
A way of describing the color of a radiating source in terms of the temperature (in degrees Kelvin) of a black  
body radiating with the same dominant frequency as the source.  
Most Philips monitors offer the possibility of setting the color temperature to any desired value.  
E
Energy Star Computers Program  
An energy conservation program launched by the US Environmental Protection Agency (EPA), promotes  
the manufacture and marketing of energy-efficient office automation equipment. Companies joining this  
program, must be willing to commit themselves to manufacture one or more products capable of going into  
a low -power state (< 30 W) either after a period of inactivity, or after a predetermined time selected by the  
user.  
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Glossary  
L
LCD Liquid Crystal Display  
An alphanumeric display, using the unique properties of liquid crystal, to form characters. The latest flat-  
panel displays, contains a matrix of hundreds or thousands of individual LCD cells that generate text and  
colorful graphics on a screen. They consume little power, though they do require external lighting to make  
them legible to the user.  
V
Vertical refresh rate  
Expressed in Hz, it is the number of frames (complete pictures) written to the screen every second.  
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Download and Print  
Download and Print  
Installing Your LCD monitor driver  
System requirements:  
PC running Windows® 95, Windows® 98, Windows® 2000 , Windows® Me, Windows® XP or  
later  
Find your driver ".inf/.icm/.cat" at : /PC/drivers/  
Read the "Driver_install02.txt" file before installing.  
This page provides an option to read the manual in .pdf format. PDF files can be downloaded into your  
hard disk, then viewed and printed with Acrobat Reader or through your browser.  
If you do not have Adobe® Acrobat Reader installed, click on the link to install the application. Adobe®  
Download instructions:  
To download the file:  
1. Click-and-hold your mouse over the icon below. (Win95/98/2000/Me/XP users right-click)  
Download  
Download  
Download  
Download  
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Download and Print  
Download  
2. From the menu that appears, choose 'Save Link As...', 'Save Target As...' or 'Download Link to Disk'.  
3. Choose where you would like to save the file; click 'Save' (if prompted to save as either 'text' or  
'source', choose 'source').  
Printing instructions:  
To print the manual:  
1. With the manual file open, follow your printer's instructions and print the pages you need.  
Installing FPadjust Program  
The FP Adjust program generates alignment patterns which will help you adjust monitor settings such as  
CONTRAST, BRIGHTNESS, HORIZONTAL & VERTICAL POSITION, PHASE and CLOCK.  
System requirements:  
PC running Windows® 95, Windows® 98, Windows® 2000, Winodws Me, Windows® XP or later  
To install FPadjust Program:  
Click on the link or icon to install FPadjustment Program.  
or  
Click-and-hold your mouse over the icon. (Win95/98/2000/Me/XP users right-click)  
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Download and Print  
Download  
From the menu that appears, choose 'Save Link As...', 'Save Target As...' or 'Download Link to  
Disk'.  
Choose where you would like to save the file; click 'Save' (if prompted to save as either 'text' or  
'source', choose 'source').  
Exit your browser and install the FPadjust Program.  
Read the "FP_Readme04.txt" file before installing.  
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FAQs (Frequently Asked Questions)  
FAQs (Frequently Asked Questions)  
General FAQs  
Q: When I install my monitor what should I do if the screen shows 'Cannot display this video  
mode'?  
A: Recommended video mode for Philips 14"/15": 1024x768 @60Hz for Philips 17"/18"  
1280x1024@60Hz.  
1. Unplug all cables, then connect your PC to the monitor you used previously.  
2. In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the  
Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the settings tab, in a  
box labelled 'desktop area', move the slide bar to 1024x768 pixels (14"/15") / 1280x1024 pixels  
(17"/18").  
3. Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.  
4. Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1024x768@60Hz  
(14"/15") / 1280x1024@60Hz (17"/18").  
5. Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.  
6. Turn on your monitor and then turn on your PC.  
Q: What should I do when screen shows: THIS IS 85HZ OVERSCAN, CHANGE COMPUTER DISPLAY  
INPUT TO 1024 x 768 @60HZ or THIS IS 85HZ OVERDRIVE, CHANGE COMPUTER DISPLAY INPUT  
TO 1280 x 1024 @60HZ?  
A: It means the signal input from your PC is 85Hz -- outside the range that the monitor can display.  
New Generation LCD intelligent monitor capabilities temporarily override the overscan, providing  
you with 10 minutes to reset timing to recommended settings.  
Here's how:  
Go to your Windows® Start menu. Select Settings, then Control Panel. Select Display. Move to  
Settings and click on the Advanced button. Under Adaptor, change the refresh rate to 56~75.  
You have 10 minutes to complete the operation; if you do not complete within 10 minutes, power off  
and re-power on monitor to enter changes.  
Q: What does 'refresh rate' mean in connection with an LCD monitor?  
A: The refresh rate is of much less relevance for LCD monitors. LCD monitors display a stable,  
flicker-free image at 60Hz. There is no visible difference between 85Hz and 60Hz.  
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FAQs (Frequently Asked Questions)  
Q: What are the .inf and .icm files on the set-up disk & CD-ROM? How do I install the drivers (.inf  
and .icm)?  
A: These are the driver files for your monitor. Follow the instructions in your user manual to install  
the drivers. You computer may ask you for monitor drivers (.inf and Icm files) or a driver disk when  
you first install your monitor. Follow the instructions to insert the driver disk (either floppy or CD-  
ROM) included in this package. Monitor drivers (.inf and Icm files) will be installed automatically.  
Q: How do I adjust the resolution?  
A: Your video card/graphic driver and monitor together determine the available resolutions. You  
can select the desired resolution under Windows® 95/98 with the 'Display properties/Settings'  
control panel.  
Q: What if I get lost when I am making monitor adjustments?  
A: Simply press the OSD button, then select 'Reset' to recall all of the original factory settings.  
Q: What is the Auto function?  
A: The AUTO adjustment key restores the optimal screen position, phase and clock settings at the  
press of a single button – without the need to navigate through OSD menus and control keys.  
Q: My Monitor has no power (Power LED does not light up). What should I do?  
A: Make sure the AC power cord is connected to the Monitor.  
Q: Will the LCD monitor accept an Interlace signal?  
A: No. If an Interlace signal is used, the screen displays both odd and even horizontal scanning  
lines at the same time, thus distorting the picture.  
Q: What does the Refresh Rate mean for LCD?  
A: Unlike CRT display technology, in which the speed of the electron beam is swept from the top to  
the bottom of the screen determines flicker, an active matrix display uses an active element (TFT) to  
control each individual pixel and the refresh rate is therefore not really applicable to LCD  
technology.  
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FAQs (Frequently Asked Questions)  
Q: Will the LCD screen be resistant to scratches?  
A: A protective coating is applied to the surface of the LCD, which is durable to a certain extent  
(approximately up to the hardness of a 2H pencil). In general, it is recommended that the panel  
surface is not subject to any excessive shocks or scratches. An optional protective cover with  
greater scratch resistance is also available.  
Q: How should I clean the LCD surface?  
A: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl  
alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.  
Q: Can the Philips LCD Monitor be mounted on the wall or used as a touch panel?  
A: Yes. Philips LCD monitors have this optional feature. The standard VESA mount holes on the  
back cover allows the user to mount the Philips monitor on any VESA standard ARM or accessories.  
Touch panels are being developed for future applications. Check with your Philips sales  
representative for more information.  
Screen Adjustments  
Q: What is the FPadjust program on the set-up disk and CD-ROM?  
A: The FPadjust program generates alignment patterns that help you adjust monitor settings such  
as Contrast, Brightness, Horizontal Position, Vertical Position, Phase, and Clock for optimal  
performance.  
Q: When I install my monitor, how do I get the best performance from the monitor?  
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FAQs (Frequently Asked Questions)  
A:  
1. For best performance, make sure your display settings are set at 1024x768@60Hz for 14"/15",  
1280x1024@60Hz for 17"/18". Note: You can check the current display settings by pressing the  
OSD OK button once.  
The current display mode is shown in the product information in the OSD main controls.  
2. To install the Flat Panel Adjust (FPadjust) program located on the monitor setup CD-ROM, open the  
CD-ROM and double click the FP_setup04.exe icon. This will install FP Adjust automatically and  
place a shortcut on your desktop.  
3. Run FPadjust by double clicking the shortcut. Follow the instructions step by step to optimize image  
performance with your system's video controller.  
Q: How do LCDs compare with CRTs in terms of radiation?  
A: Because LCDs do not use an electron gun, they do not generate the same amount of radiation at  
the screen surface.  
Compatibility with other Peripherals  
Q: Can I connect my LCD monitor to any PC, workstation or Mac?  
A: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations.  
You may need a cable adapter to connect the monitor to your Mac system. Please contact your  
dealer/retailer for more information.  
Q: Are Philips LCD monitors Plug-and-Play?  
A: Yes, the monitors are Plug-and-Play compatible with Windows® 95, 98, 2000, ME, XP and the  
PC98/99 platforms.  
Q: What is USB (Universal Serial Bus)?  
A: Think of USB as a smart plug for PC peripherals. USB automatically determines resources (like  
driver software and bus bandwidth) required by peripherals. USB makes necessary resources  
available without user intervention. There are three main benefits of USB. USB eliminates 'case  
anxiety,' the fear of removing the computer case to install circuit board cards -- that often requires  
adjustment of complicated IRQ settings -- for add-on peripherals. USB does away with 'port  
gridlock.' Without USB, PCs are normally limited to one printer, two Com port devices (usually a  
mouse and modem), one Enhanced Parallel Port add-on (scanner or video camera, for example), and  
a joystick. More and more peripherals for multimedia computers come on the market every day.  
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FAQs (Frequently Asked Questions)  
With USB, up to 127 devices can run simultaneously on one computer. USB permits 'hot plug-in.' No  
need to shut down, plug in, reboot and run set up to install peripherals. No need to go through the  
reverse process to unplug a device. Bottom line: USB transforms today's 'Plug-and-Pray' into true  
Plug-and-Play!  
Q: What is a USB hub ?  
A: A USB hub provides additional connections to the Universal Serial Bus. A hub's upstream port  
connects a hub to the host, usually a PC. Multiple downstream ports in a hub allows connection to  
another hub or device, such as a USB keyboard, camera or printer.  
LCD Panel Technology  
Q: What is a Liquid Crystal Display?  
A: A Liquid Crystal Display (LCD) is an optical device that is commonly used to display ASCII  
characters and images on digital items such as watches, calculators, portable game consoles, etc.  
LCD is the technology used for displays in notebooks and other small computers. Like light-emitting  
diode and gas-plasma technologies, LCD allows displays to be much thinner than cathode ray tube  
(CRT) technology. LCD consumes much less power than LED and gas-displays because it works on  
the principle of blocking light rather than emitting it.  
Q: How are LCDs made?  
A: LCDs are created from two glass plates separated from each other at a distance of a few  
microns. The plates are filled with liquid crystal and then sealed together. The top plate is colored  
with an RGB pattern to make the color filter. Polarizers are then glued to both plates. This  
combination is sometimes called 'glass' or 'cell.' The LCD cell is assembled into a 'module' by  
adding the backlight, driver electronics and frame.  
Q: What is polarization ?  
A: Polarization is basically directing light to shine in one direction. Light is electromagnetic waves.  
Electric and magnetic fields oscillate in a direction perpendicular to the propagation of the light  
beam. The direction of these fields is called the 'polarization direction'. Normal or non-polarized light  
has fields in several directions; polarized light has a field in only one direction.  
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FAQs (Frequently Asked Questions)  
Q: What differentiates passive matrix LCDs from active matrix LCDs?  
A: An LCD is made with either a passive matrix or an active matrix display grid. An active matrix has  
a transistor located at each pixel intersection, requiring less current to control the luminance of a  
pixel. For this reason, the current in an active matrix display can be switched on and off more  
frequently, improving the screen refresh time (your mouse pointer will appear to move more  
smoothly across the screen, for example). The passive matrix LCD has a grid of conductors with  
pixels located at each intersection in the grid.  
Q: How does a TFT LCD Panel work?  
A: On each column and row of the TFT LCD panel, a data source drive and a gate drive are attached,  
respectively. The TFT drain of each cell is connected to the electrode. The molecular arrangement of  
liquid crystal elements differ according to whether it is impressed with voltage or not. It varies the  
direction of polarized light and the amount of light by letting it through different arrays of liquid  
crystal elements. When two polarized filters are arranged vertically on a polarized light pole, the  
light that passes through the upper polarized panel is turned 90 degrees along with the spiral  
structure of the liquid crystal molecules and goes through the polarized filter at the bottom. When  
impressed with voltage, liquid crystal molecules are arranged vertically from the original spiral  
structure and the direction of the light is not turned through 90 degrees. In this case, light that  
comes through the top polarized panel may not go through the polarized panel at the bottom.  
Q: What are the advantages of TFT LCD compared with CRT?  
A: In a CRT monitor, a gun shoots electrons and general light by colliding polarized electrons on  
fluorescent glass. Therefore, CRT monitors basically operate with an analog RGB signal. A TFT LCD  
monitor is a device that displays an input image by operating a liquid crystal panel. The TFT has a  
fundamentally different structure than a CRT: Each cell has an active matrix structure and  
independent active elements. A TFT LCD has two glass panels and the space between them is filled  
with liquid crystal. When each cell is connected with electrodes and impressed with voltage, the  
molecular structure of the liquid crystal is altered and controls the amount of inlet lighting to display  
images. A TFT LCD has several advantages over a CRT, since it can be very thin and no flickering  
occurs because it does not use the scanning method.  
Q: Why is vertical frequency of 60Hz optimal for an LCD monitor?  
A: Unlike a CDT monitor, the TFT LCD panel has a fixed resolution. For example, an XGA monitor  
has 1024x3 (R, G, B) x 768 pixels and a higher resolution may not be available without additional  
software processing. The panel is designed to optimize the display for a 65MHz dot clock, one of the  
standards for XGA displays. Since the vertical/horizontal frequency for this dot clock is 60Hz/48kHz,  
the optimum frequency for this monitor is 60Hz.  
Q: What kind of wide-angle technology is available? How does it work?  
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FAQs (Frequently Asked Questions)  
A: The TFT LCD panel is an element that controls/displays the inlet of a backlight using the dual-  
refraction of a liquid crystal. Using the property that the projection of inlet light refracts toward the  
major axis of the liquid element, it controls the direction of inlet light and displays it. Since the  
refraction ratio of inlet light on liquid crystal varies with the inlet angle of the light, the viewing angle  
of a TFT is much narrower than that of a CDT. Usually, the viewing angle refers to the point where  
the contrast ration is 10. Many ways to widen the viewing angle are currently being developed and  
the most common approach is to use a wide viewing angle film, which widens the viewing angle by  
varying the refraction ratio. IPS (In Plane Switching) or MVA (Multi Vertical Aligned) is also used to  
give a wider viewing angle.  
Q: Why is there no flicker on an LCD Monitor?  
A: Technically speaking, LCDs do flicker, but the cause of the phenomenon is different from that of  
a CRT monitor -- and it has no impact of the ease of viewing. Flickering in an LCD monitor relates to  
usually undetectable luminance caused by the difference between positive and negative voltage. On  
the other hand, CRT flickering that can irritate the human eye occurs when the on/off action of the  
fluorescent object becomes visible. Since the reaction speed of liquid crystal in an LCD panel is  
much slower, this troublesome form of flickering is not present in an LCD display.  
Q: Why is an LCD monitor virtually free of Electro Magnetic Interference?  
A: Unlike a CRT, an LCD monitor does not have key parts that generate Electro Magnetic  
Interference, especially magnetic fields. Also, since an LCD display utilizes relatively low power, its  
power supply is extremely quiet.  
Ergonomics, Ecology and Safety Standards  
Q: What is the CE mark?  
A: The CE (Conformité Européenne) mark is required to be displayed on all regulated products  
offered for sale on the European market. This 'CE' mark means that a product complies with the  
relevant European Directive. A European Directive is a European 'Law' that relates to health, safety,  
environment and consumer protection, much the same as the U.S. National Electrical Code and UL  
Standards.  
Q: Does the LCD monitor conform to general safety standards?  
A: Yes. Philips LCD monitors conform to the guidelines of MPR-II and TCO 99/03 standards for the  
control of radiation, electromagnetic waves, energy reduction, electrical safety in the work  
environment and recyclability. The specification page provides detailed data on safety standards.  
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FAQs (Frequently Asked Questions)  
More information is provided in the Regulatory Information section.  
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Troubleshooting  
Troubleshooting  
This page deals with problems that can be corrected by the user. If the problem still persists after you  
have tried these solutions, contact your nearest Philips dealer.  
Common Problems  
Having this problem?  
Check these items  
Make sure the power cord is plugged into the  
power outlet and into the back of the monitor.  
First, ensure that the power button on the  
front of the monitor is in the OFF position,  
then press it to ON position.  
No Picture  
(Power LED not lit)  
Make sure the computer is turned on.  
Make sure the signal cable is properly  
connected to your computer.  
Check to see if the monitor cable has bent  
pins.  
No Picture  
(Power LED is amber or yellow)  
The Energy Saving feature may be activated  
Screen says  
Screen says  
Make sure the monitor cable is properly  
connected to your computer. (Also refer to  
the Quick Set-Up Guide).  
Check to see if the monitor cable has bent  
pins.  
Make sure the computer is turned on.  
Make sure the vertical sync of input signal is  
within the range of 56 ~ 75 Hz.  
Change the refresh rate to 56~75Hz within 10  
minutes.  
Re-power on monitor to start over again if  
you failed to change the refresh rate within 10  
minutes.  
The Auto Function is designed for use on  
standard Macintosh or IBM-compatible PCs  
running Microsoft Windows.  
It may not work properly if you are using non-  
standard PC or video card.  
AUTO button not working properly  
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Troubleshooting  
Imaging Problems  
Press the Auto button.  
Adjust the image position using the  
Horizontal Position and/or Vertical Position in  
OSD Main Controls.  
Display position is incorrect  
Check that the signal cable is properly  
connected to the graphics board or PC.  
Image vibrates on the screen  
Vertical flicker appears  
Press the Auto button.  
Eliminate the vertical bars using the Clock  
Adjustment of VIDEO NOISE in OSD Main  
Controls.  
Horizontal flicker appears  
Press the Auto button.  
Eliminate the horizontal bars using the Phase  
Adjustment of VIDEO NOISE in OSD Main  
Controls.  
Adjust the contrast and brightness in OSD  
Main Controls. (The backlight of the LCD  
monitor has a fixed life span. When the  
screen becomes dark or begins to flicker,  
please contact your dealer.)  
The screen is too bright or too dark  
An after-image appears  
If an image remains on the screen for an  
extended period of time, it may be imprinted  
in the screen and leave an afterimage This  
usually disappears after a few hours  
This is characteristic of liquid crystal and is  
not caused by a malfunction or deterioration  
of the liquid crystal. The afterimage will  
disappear after a period of time.  
An afterimage remains after the power  
has been turned off.  
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Troubleshooting  
The remaining dots are normal characteristic  
of the liquid crystal used in today’s  
technology.  
Green, red, blue, dark and white dots  
remain  
For further assistance, refer to the Consumer Information Centers list and contact your local Philips  
distributor.  
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Regulatory Information  
Regulatory Information  
TCO '99 Information  
Congratulations! You have just purchased a TCO '99 approved  
and labeled product! Your choice has provided you with a product  
developed for professional use. Your purchase has also contributed  
to reducing the burden on the environment and also to the further  
development of environmentally adapted electronics products.  
Why do we have environmentally labeled computers?  
In many countries, environmental labeling has become an established method for encouraging the  
adaptation of goods and services to the environment. The main problem, as far as computers and other  
electronics equipment are concerned, is that environmentally harmful substances are used both in the  
products and during their manufacture. Since it is not so far possible to satisfactorily recycle the majority of  
electronics equipment, most of these potentially damaging substances sooner or later enter nature.  
There are also other characteristics of a computer, such as energy consumption levels, that are important  
from the viewpoints of both the work (internal) and natural (external) environments. Since all methods of  
electricity generation have a negative effect on the environment (e.g. acidic and climate-influencing  
emissions, radioactive waste), it is vital to save energy. Electronics equipment in offices is often left running  
continuously and thereby consumes a lot of energy.  
What does labeling involve?  
This product meets the requirements for the TCO'99 scheme which provides for international and  
environmental labeling of personal computers. The labeling scheme was developed as a joint effort by the  
TCO (The Swedish Confederation of Professional Employees), Svenska Naturskyddsforeningen (The  
Swedish Society for Nature Conservation) and Statens Energimyndighet (The Swedish National Energy  
Administration).  
Approval requirements cover a wide range of issues: environment, ergonomics, usability, emission of electric  
and magnetic fields, energy consumption and electrical and fire safety.  
The environmental demands impose restrictions on the presence and use of heavy metals, brominated and  
chlorinated flame retardants, CFCs (freons) and chlorinated solvents, among other things. The product must  
be prepared for recycling and the manufacturer is obliged to have an environmental policy which must be  
adhered to in each country where the company implements its operational policy.  
The energy requirements include a demand that the computer and/or display, after a certain period of  
inactivity, shall reduce its power consumption to a lower level in one or more stages. The length of time to  
reactivate the computer shall be reasonable for the user.  
Labeled products must meet strict environmental demands, for example, in respect of the reduction of  
electric and magnetic fields, physical and visual ergonomics and good usability.  
Below you will find a brief summary of the environmental requirements met by this product. The complete  
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Regulatory Information  
environmental criteria document may be ordered from:  
TCO Development  
SE-114 94 Stockholm, Sweden  
Fax: +46 8 782 92 07  
Email (Internet): [email protected]  
Current information regarding TCO'99 approved and labeled products may also be obtained via the  
Internet, using the address: http://www.tco-info.com/  
Environmental Requirements  
Flame retardants  
Flame retardants are present in printed circuit boards, cables, wires, casings and housings. Their purpose is  
to prevent, or at least to delay the spread of fire. Up to 30% of the plastic in a computer casing can consist of  
flame retardant substances. Most flame retardants contain bromine or chloride, and those flame retardants  
are chemically related to another group of environmental toxins, PCBs. Both the flame retardants containing  
bromine or chloride and the PCBs are suspected of giving rise to severe health effects, including  
reproductive damage in fish-eating birds and mammals, due to the bio-accumulative* processes. Flame  
retardants have been found in human blood and researchers fear that disturbances in fetus development  
may occur.  
The relevant TCO'99 demand requires that plastic components weighing more than 25 grams must not  
contain flame retardants with organically bound bromine or chlorine. Flame retardants are allowed in the  
printed circuit boards since no substitutes are available.  
Cadmium**  
Cadmium is present in rechargeable batteries and in the color-generating layers of certain computer  
displays. Cadmium damages the nervous system and is toxic in high doses. The relevant TCO'99  
requirement states that batteries, the color-generating layers of display screens and the electrical or  
electronics components must not contain any cadmium.  
Mercury**  
Mercury is sometimes found in batteries, relays and switches. It damages the nervous system and is toxic in  
high doses. The relevant TCO'99 requirement states that batteries may not contain any mercury. It also  
demands that mercury is not present in any of the electrical or electronics components associated with the  
labeled unit.  
CFCs (freons)  
The relevant TCO'99 requirement states that neither CFCs nor HCFCs may be used during the manufacture  
and assembly of the product. CFCs (freons) are sometimes used for washing printed circuit boards. CFCs  
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Regulatory Information  
break down ozone and thereby damage the ozone layer in the stratosphere, causing increased reception on  
earth of ultraviolet light with increased risks e.g. skin cancer (malignant melanoma) as a consequence.  
Lead**  
Lead can be found in picture tubes, display screens, solders and capacitors. Lead damages the nervous  
system and in higher doses, causes lead poisoning. The relevant TCO'99 requirement permits the inclusion  
of lead since no replacement has yet been developed.  
* Bio-accumulative is defined as substances which accumulate within living organisms.  
** Lead, Cadmium and Mercury are heavy metals which are bio-accumulative.  
TCO'03 Information  
(Optional, only available for TCO'03 version)  
Congratulations!  
The display you have just purchased carries the TCO'03 Displays label. This  
means that your display is designed, manufactured and tested according to  
some of the strictest quality and environmental requirements in the world. This  
makes for a high performance product, designed with the user in focus that also  
minimizes the impact on our natural environment.  
Some of the features of the TCO'03 Display requirements.  
Ergonomics  
Good visual ergonomics and image quality in order to improve the working environment for the user  
and to reduce sight and strain problems. Important parameters are luminance, contrast, resoluction,  
reflectance, colour rendition and image stability.  
Energy  
Energy-saving mode after a certain time-beneficial both for the user and the environment  
Electrical safety  
Emissions  
Electromagnetic fields  
Noise emissions  
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Regulatory Information  
Ecology  
The product must be prepared for recycling and the manufacturer must have a certified  
environmental management system such as EMAS or ISO 14 000  
Restrictions on  
chlorinated and brominated flame retardants and polymers  
heavy metals such as cadmium, mercury and lead.  
The requirements included in this label have been developed by TCO Development in co-operation with  
scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has  
been involved in influencing the development of IT equipment in a more user-friendly direction. Our labelling  
system started with displays in 1992 and is now requested by users and IT-manufacturers all over the world.  
For more information, please visit  
Recycling Information for Customers  
Philips establishes technically and economically viable objectives to optimize the environmental performance  
of the organization's product, service and activities.  
From the planning, design and production stages, Philips emphasizes the important of making products that  
can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back  
initiatives and recycling programs whenever possible, preferably in cooperation with competitors.  
There is currently a system of recycling up and running in the European countries, such as The Netherlands,  
Belgium, Norway, Sweden and Denmark.  
In U.S.A., Philips Consumer Electronics North America has contributed funds for the Electronic Industries  
Alliance (EIA) Electronics Recycling Project and state recycling initiatives for end-of-life electronics products  
from household sources. In addition, the Northeast Recycling Council (NERC) - a multi-state non-profit  
organization focused on promoting recycling market development - plans to implement a recycling program.  
In Asia Pacific, Taiwan, the products can be taken back by Environment Protection Administration (EPA) to  
follow the IT product recycling management process, detail can be found in web site www.epa.gov.tw  
Center in each country or the following team of Environmental specialist can help.  
Mr. Job Chiu - Environment manager  
Philips Electronics Industries (Taiwan) Ltd, Monitor Business Unit  
Tel: +886 (0) 3 454 9839  
Mr. Maarten ten Houten - Senior Environmental Consultant  
Philips Consumer Electronics  
Tel: +31 (0) 40 27 33402  
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Regulatory Information  
Mr. Delmer F. Teglas  
Philips Consumer Electronics North America  
Tel: +1 865 521 4322  
CE Declaration of Conformity  
Philips Consumer Electronics declare under our responsibility that the product is in conformity with the  
following standards  
- EN60950:2000 (Safety requirement of Information Technology Equipment)  
- EN55022:1998 (Radio Disturbance requirement of Information Technology Equipment)  
- EN55024:1998 (Immunity requirement of Information Technology Equipment)  
- EN61000-3-2:1995 (Limits for Harmonic Current Emission)  
- EN61000-3-3:1995 (Limitation of Voltage Fluctuation and Flicker)  
following provisions of directives applicable  
- 73/23/EEC (Low Voltage Directive)  
- 89/336/EEC (EMC Directive)  
- 93/68/EEC (Amendment of EMC and Low Voltage Directive)  
and is produced by a manufacturing organization on ISO9000 level.  
The product also comply with the following standards  
- ISO9241-3, ISO9241-7, ISO9241-8 (Ergonomic requirement for Visual Display)  
- ISO13406-2 (Ergonomic requirement for Flat panels)  
- GS EK1-2000 (GS specification)  
- prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display)  
- MPR-II (MPR:1990:8/1990:10 Low Frequency Electric and Magnetic fields)  
- TCO'95, TCO'99, TCO'03 (Requirement for Environment Labelling of Ergonomics, Energy, Ecology and  
Emission, TCO: Swedish Confederation of Professional Employees) for TCO versions  
Energy Star Declaration  
PHILIPS  
170N4  
This monitor is equipped with a function for saving energy which supports the VESA Display Power  
Management Signaling (DPMS) standard. This means that the monitor must be connected to a  
computer which supports VESA DPMS to fulfill the requirements in the NUTEK specification 803299/94.  
Time settings are adjusted from the system unit by software.  
NUTEK  
VESA State  
ON  
LED Indicator  
Green  
Power Consumption  
< 40W (typ.)  
Normal operation  
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Regulatory Information  
Power Saving  
Alternative 2  
One step  
OFF  
Amber  
< 1W  
®
As an ENERGY STAR Partner, PHILIPS has determined that this product meets  
®
the ENERGY STAR guidelines for energy efficiency.  
We recommend you switch off the monitor when it is not in use for quite a long time.  
Federal Communications Commission (FCC) Notice (U.S. Only)  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications not expressly approved by the party responsible for compliance  
could void the user's authority to operate the equipment.  
Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer  
device.  
To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or  
excessive moisture.  
THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN  
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.  
Commission Federale de la Communication (FCC Declaration)  
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Regulatory Information  
Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de  
class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues de façon  
à fourir une protection raisonnable contre les interférences nuisibles dans le cadre d'une  
installation résidentielle. CET appareil produit, utilise et peut émettre des hyperfréquences  
qui, si l'appareil n'est pas installé et utilisé selon les consignes données, peuvent causer  
des interférences nuisibles aux communications radio. Cependant, rien ne peut garantir  
l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la  
cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce  
qui peut être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur  
pourrait essayer de corriger la situation en prenant les mesures suivantes:  
Réorienter ou déplacer l'antenne de réception.  
Augmenter la distance entre l'équipement et le récepteur.  
Brancher l'équipement sur un autre circuit que celui utilisé par le récepteur.  
Demander l'aide du marchand ou d'un technicien chevronné en radio/télévision.  
Toutes modifications n'ayant pas reçu l'approbation des services compétents en matière de  
conformité est susceptible d'interdire à l'utilisateur l'usage du présent équipement.  
N'utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques.  
CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTE TOUTES LES EXIGENCES DU  
REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA.  
EN 55022 Compliance (Czech Republic Only)  
VCCI Notice (Japan Only)  
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for  
Information technology equipment. If this equipment is used near a radio or television receiver in a domestic  
environment, it may cause radio Interference. Install and use the equipment according to the instruction  
manual.  
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Regulatory Information  
Class B ITE  
MIC Notice (South Korea Only)  
Class B Device  
Please note that this device has been approved for non-business purposes and may be used in any  
environment, including residential areas.  
Polish Center for Testing and Certification Notice  
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket).  
All equipment that works together (computer, monitor, printer, and so on) should have the same power  
supply source.  
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Regulatory Information  
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection  
device in the form of a fuse with a nominal value no larger than 16 amperes (A).  
To completely switch off the equipment, the power supply cable must be removed from the power supply  
socket, which should be located near the equipment and easily accessible.  
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of  
standards PN-93/T-42107 and PN-89/E-06251.  
North Europe (Nordic Countries) Information  
Placering/Ventilation  
VARNING:  
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR  
DU STÄLLER DIN UTRUSTNING PÅPLATS.  
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Regulatory Information  
Placering/Ventilation  
ADVARSEL:  
SØRG VED PLACERINGEN FOR, AT NETLEDNINGENS STIK OG STIKKONTAKT ER  
NEMT TILGÆNGELIGE.  
Paikka/Ilmankierto  
VAROITUS:  
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO VOIDAAN TARVITTAESSA HELPOSTI  
IRROTTAA PISTORASIASTA.  
Plassering/Ventilasjon  
ADVARSEL:  
NÅR DETTE UTSTYRET PLASSERES, MÅ DU PASSE PÅ AT KONTAKTENE FOR  
STØMTILFØRSEL ER LETTE Å NÅ.  
BSMI Notice (Taiwan Only)  
Ergonomie Hinweis (nur Deutschland)  
Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor Schäden durch  
Röntgenstrahlen" festgelegten Vorschriften.  
Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der Inbetriebnahme  
hinweist, da die Vorschriften über die Bauart von Störstrahlern nach Anlage III ¤ 5 Abs. 4 der  
Röntgenverordnung erfüllt sind.  
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Regulatory Information  
Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß  
1. Reparaturen nur durch Fachpersonal durchgeführt werden.  
2. nur original-Ersatzteile verwendet werden.  
3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.  
Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem  
Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem  
Zeichenkontrast wären die Folge).  
Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.  
ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß  
NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND.  
End-of-Life Disposal  
Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle  
your product to increase the amount of reusable materials and to minimize the amount to be disposed of.  
Please find out about the local regulations on how to dispose of your old monitor from your local Philips  
dealer.  
(For customers in Canada and U.S.A.)  
This product may contain lead and/or mercury. Dispose of in accordance to local-state and federal  
regulations.  
For additional information on recycling contact www.eia.org (Consumer Education Initiative)  
Information for UK only  
WARNING - THIS APPLIANCE MUST BE  
EARTHED.  
Important:  
This apparatus is supplied with an approved  
moulded 13A plug. To change a fuse in this type  
of plug proceed as follows:  
1. Remove fuse cover and fuse.  
2. Fit new fuse which should be a BS 1362  
5A,A.S.T.A. or BSI approved type.  
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Regulatory Information  
3. Refit the fuse cover.  
If the fitted plug is not suitable for your socket  
outlets, it should be cut off and an appropriate 3-  
pin plug fitted in its place.  
If the mains plug contains a fuse, this should  
have a value of 5A. If a plug without a fuse is  
used, the fuse at the distribution board should  
not be greater than 5A.  
Note: The severed plug must be destroyed to  
avoid a possible shock hazard should it be  
inserted into a 13A socket elsewhere.  
How to connect a plug  
The wires in the mains lead are coloured in  
accordance with the following code:  
BLUE - "NEUTRAL" ("N")  
BROWN - "LIVE" ("L")  
GREEN & YELLOW - "EARTH" ("E")  
1. The GREEN AND YELLOW wire must be  
connected to the terminal in the plug which is  
marked with the letter "E" or by the Earth symbol  
or coloured GREEN or GREEN AND  
YELLOW.  
2. The BLUE wire must be connected to the  
terminal which is marked with the letter "N" or  
coloured BLACK.  
3. The BROWN wire must be connected to the  
terminal which marked with the letter "L" or  
coloured RED.  
Before replacing the plug cover, make certain  
that the cord grip is clamped over the sheath of  
the lead - not simply over the three wires.  
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Regulatory Information  
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Other Related Information  
Troubleshooting Other Related Information  
Information for Users in the U. S.  
For units set at 115 V :  
Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord a  
maximum of 15-feet long and a parallel blade, grounding type attachment plug rated 15 A, 125 V.  
For units set at 230 V:  
Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord a  
maximum of 15-feet long and a tandem blade, grounding type attachment plug rated 15 A, 250 V.  
Information for Users outside the U.S.  
For units set at 230 V:  
Use a Cord Set consisting of a minimum 18 AWG cord and grounding type attachment plug rated 15 A, 250  
V. The Cord Set should have the appropriate safety approvals for the country in which the equipment will be  
installed and / or be marked HAR.  
file:///D|/My%20documents/dfu/B2C/ENGLISH/170N4/safety/saf_other.htm [3/1/2004 6:00:04 PM]  
       
Philips Pixel Defect Policy  
Philips Pixel Defect Policy  
Philips' Flat Panel Monitors Pixel Defect Policy  
Philips strives to deliver the highest quality products. We use some of the industry's most advanced  
manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the  
TFT LCD panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee  
that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable  
number of defects will be repaired or replaced under warranty. This notice explains the different types of  
pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement  
under warranty, the number of pixel defects on a TFT LCD panel must exceed these acceptable levels. For  
example, no more than 0.0004% of the sub pixels on a 15" XGA monitor may be defective. Furthermore,  
Philips sets even higher quality standards for certain types or combinations of pixel defects that are more  
noticeable than others. This policy is valid worldwide.  
Pixels and Sub pixels  
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue.  
Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels  
together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a  
single black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.  
Types of Pixel Defects  
Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects  
and several types of sub pixel defects within each category.  
Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. These are the  
types of bright dot defects:  
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Philips Pixel Defect Policy  
Two adjacent lit sub pixels:  
- Red + Blue = Purple  
- Red + Green = Yellow  
One lit red, green or blue sub  
pixel  
Three adjacent lit sub pixels  
(one white pixel)  
- Green + Blue = Cyan (Light Blue)  
Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. These are  
the types of black dot defects:  
One dark sub pixel  
Two or three adjacent dark sub pixels  
Proximity of Pixel Defects  
Because pixel and sub pixels defects of the same type that are near to one another may be more  
noticeable, Philips also specifies tolerances for the proximity of pixel defects.  
Pixel Defect Tolerances  
In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT LCD  
panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in  
the following tables.  
BRIGHT DOT DEFECTS  
MODEL  
ACCEPTABLE LEVEL  
150C4/170C4  
4 or fewer  
150X4  
170X4/170N4  
1 lit sub pixel  
0
0
0
0
2 adjacent lit sub pixels  
2 or fewer  
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Philips Pixel Defect Policy  
3 adjacent lit sub pixels (one  
white pixel)  
0
0
0
0
0
0
0
Distance between two bright  
dot defects*  
15 mm or more  
4 or fewer  
Total bright dot defects of all  
types  
BLACK DOT DEFECTS  
MODEL  
ACCEPTABLE LEVEL  
150C4/170C4  
4 or fewer  
150X4  
170X4/170N4  
4 or fewer  
1 dark sub pixel  
4 or fewer  
1 or fewer  
2 adjacent dark sub pixels  
2 or fewer  
2 or fewer  
3 adjacent dark sub pixels  
0
0
0
Distance between two black dot  
defects*  
15 mm or more  
4 or fewer  
15 mm or more  
4 or fewer  
15 mm or more  
4 or fewer  
Total black dot defects of all types  
TOTAL DOT DEFECTS  
ACCEPTABLE LEVEL  
150C4/170C4  
150X4  
170X4/170N4  
MODEL  
Total bright or black dot  
defects of all types  
4 or fewer  
5 or fewer  
4 or fewer  
* Note: 1 or 2 adjacent sub pixel defects = 1 dot defect  
All Philips monitors are ISO13406-2 compliant.  
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Connecting to Your PC  
Your LCD  
Connecting to Your PC  
Monitor :  
Accessory Pack  
Unpack all the parts.  
Item  
Description  
1) Audio in Cable (Option only available for Multimedia version)(color  
lime)  
2) Power Cable (socket may differ for different countries)  
3) Macintosh Adapter (optional)  
4) VGA Signal Cable  
5) E-DFU package with Quick Setup Guide and CD-ROM.  
6) Screws for wall mounting  
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Connecting to Your PC  
Connecting to Your PC  
1) Plug the power cord into monitor  
firmly.  
Note: If you use an Apple  
Macintosh, you need to connect  
the special Mac adapter to one end  
of the monitor signal cable.  
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Connecting to Your PC  
2)  
a) Remove the arm box's top cover  
Press the center of the cap and open the cap from sides (Do not attempt to open the cap  
from the top or the bottom)  
b) Fix the cables to the hook  
c) Place the cables inside the arm box and lock the cables with grip on the base  
d) Replace top cover  
We recommend you follow intelligent cable management to reduce the electrical alternating  
field to low level as not to burden the work environment with unnecessary factors.  
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Connecting to Your PC  
3) Connect to PC  
(a)  
(b)  
(c)  
Turn off your computer and unplug its power cable.  
Plug the power cord of your computer and your monitor into a nearby outlet.  
Connect the monitor signal cable to the video connector on the back of your  
computer.  
(d)  
Turn on your computer and monitor. If the monitor displays an image,  
installation is complete.  
4) Attach back cover to keep desk clear of unsightly wires.  
Line up on ventilation.  
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Connecting to Your PC  
Use hands to push and seal in place.  
5) To remove back cover  
To remove the back cover, place thumbs on grip area and use fingers to pull away the  
cover edges from sealed position.  
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The Base  
Your LCD  
Monitor :  
The Base  
Unfold and Fold the Base  
Unfold the Base  
1) Place monitor face  
down on a safe surface.  
Unfold  
and Fold  
the Base :  
Remove  
the Base :  
2) Pull up the base.  
Fold the Base  
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The Base  
1) Push down the head of monitor  
Foldable base available for easy wall mounting  
Smart tips  
1. Use the full scale template to mark on the wall the horizontal distance (130 mm) between  
the two mounting screws.  
Notes:  
- The surface for mounting area must be flat and larger than the pedestal.  
- The wall must support a pull force of 10 kg for each screw.  
2. At the locations marked, drill two holes in the wall, each 7 mm in diameter and 25 mm in  
depth.  
3. Securely insert the plastic wall anchors (1) and then use the two screws (2) to fasten the  
mounting pedestal to the wall.  
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The Base  
WARNING!  
Read all instructions carefully before mounting!  
Correct assembly is essential. The maximum allowed weight of the LCD Display is 6.5  
kg/14.3 lbs.  
The assembly materials that come with the product are only suitable for attachment to  
solid wood, brick or concrete walls.  
For wood walls: Discard the wall anchors! Drill each hole 3.6 mm in diameter and 20 mm  
in depth.  
To avoid possible injury, do not mount above a sofa or bed.  
The manufacturer accepts no liability for improper installations or installations not performed in  
accordance with these instructions.  
Remove the Base  
Condition:  
for VESA standard mounting applications  
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The Base  
1) Remove the back cover  
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The Base  
2) Remove the 4 screws and then  
remove the base from the LCD monitor.  
Note: This monitor accepts a  
100mmx100mm VESA-Compliant  
mounting interface.  
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Getting Started  
Your LCD  
Monitor :  
Getting Started  
Getting Started  
Use the information file ( .inf) for Windows® 95/98/2000/Me/XP or later  
The built-in VESA DDC2B feature in Philips Monitors supports Plug & Play requirements for Windows®  
95/98/2000/Me/XP. This information file ( .inf) should be installed in order that your Philips monitor can  
be enabled from the 'Monitor' dialog box in Windows® 95/98/2000/Me/XP and the Plug & Play  
application can be activated. The installation procedure based on Windows® '95 OEM Release 2 , 98 ,  
Me, XP and 2000 is specified as follows.  
For Windows® 95  
1. Start Windows® '95  
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.  
3. Double click on the 'Display' Icon.  
4. Select the 'Settings' tab then click on 'Advanced...'.  
5. Select the 'Monitor' button, point to 'Change...' then click on 'Have Disk...'.  
6. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the  
'OK' button.  
7. Click on the 'OK' button then select your monitor model and click on 'OK'.  
8. Click on the 'Close' button.  
For Windows® 98  
1. Start Windows® 98  
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.  
3. Double click on the 'Display' Icon.  
4. Select the 'Settings' tab then click on 'Advanced...'.  
5. Select the 'Monitor' button, point to 'Change...' then click on 'Next'  
6. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you  
want.' then click on 'Next' and then click on 'Have Disk...'.  
7. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the  
'OK' button.  
8. Click on the 'OK' button then select your monitor model and click on the 'Next' button.  
9. Click on the 'Finish' button then the 'Close' button.  
For Windows® Me  
1. Start Windows® Me  
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.  
3. Double click on the 'Display' Icon.  
4. Select the 'Settings' tab then click on 'Advanced...'.  
5. Select the 'Monitor' button, then click on 'Change...' button.  
6. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.  
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Getting Started  
7. Select 'Display a list of all the drivers in a specific location, so you can choose the driver you  
want', then click on 'Next' and then click on 'Have Disk...'.  
8. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the  
'OK' button.  
9. Click on the 'OK' button, select your monitor model and click on the 'Next' button.  
10. Click on 'Finish' button then the 'Close' button.  
For Windows® 2000  
1. Start Windows® 2000  
2. Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.  
3. Double click on the 'Display' Icon.  
4. Select the 'Settings' tab then click on 'Advanced...'.  
5. Select 'Monitor'  
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop  
installation.  
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps given  
below.  
6. Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.  
7. Select 'Display a list of the known drivers for this device so that I can choose a specific driver',  
then click on 'Next' and then click on 'Have disk...'.  
8. Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).  
9. Click on the 'Open' button, then click on the 'OK' button.  
10. Select your monitor model and click on the 'Next' button.  
11. Click on the 'Finish' button then the 'Close' button.  
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.  
For Windows® XP  
1. Start Windows® XP  
2. Click on the 'Start' button and then click on 'Control Panel'.  
3. Select and click on the category 'Printers and Other Hardware'  
4. Click on the 'Display' Item.  
5. Select the 'Settings' tab then click on the 'Advanced' button.  
6. Select 'Monitor' tab  
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop  
installation.  
- If the 'Properties' button is active, click on 'Properties' button.  
Please follow the steps below.  
7. Click on the 'Driver' tab and then click on 'Update Driver...' button.  
8. Select the 'Install from a list or specific location [advanced]' radio button and then click on the  
'Next' button.  
9. Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the 'Next'  
button.  
10. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the  
appropriate drive F: (CD-ROM Drive).  
11. Click on the 'Open' button, then click the 'OK' button.  
12. Select your monitor model and click on the 'Next' button.  
- If you can see the 'has not passed Windows® Logo testing to verify its compatibility with  
Windows® XP' message, please click on the 'Continue Anyway' button.  
13. Click on the 'Finish' button then the 'Close' button.  
14. Click on the 'OK' button and then the 'OK' button again to close the Display_Properties dialog  
box.  
If your Windows® 95/98/2000/Me/XP version is different or you need more detailed installation  
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Getting Started  
information, please refer to Windows® 95/98/2000/Me/XP user's manual.  
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Your Philips F1rst Choice Warranty  
Your Philips F1rst Choice Warranty  
Thank you for purchasing this Philips monitor.  
All Philips monitors are designed and manufactured to high standards and deliver high-  
quality performance, ease of use and ease of installation. Should you encounter any  
difficulties while installing or using this product, please contact the Philips helpdesk  
directly to benefit from your Philips F1rst Choice Warranty. This three-year service  
warranty entitles you to a swap model on-site if your monitor turns out to be faulty or  
defective. Philips aims at a swap within 48 hours of your call being received.  
What is covered?  
The Philips F1rst Choice Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France,  
Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway,  
Portugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed,  
manufactured, approved and/or authorized for usage within these countries.  
Warranty coverage begins as from the day you buy your monitor. For three years thereafter, your monitor  
will be swapped by at least an equivalent monitor in case of defects provided for under the warranty  
coverage.  
The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the  
warranty period remains equal to that of your original monitor, being 36 months as from the purchase date  
of your original monitor.  
What is excluded?  
The Philips F1rst Choice Warranty applies provided the product is handled properly for its intended use, in  
accordance with its operating instructions and upon presentation of the original invoice or cash receipt,  
indicating the date of purchase, dealer's name and model and production number of the product.  
The Philips F1rst Choice Warranty may not apply if:  
The documents have been altered in any way or made illegible;  
The model or production number on the product has been altered, deleted, removed or made  
illegible;  
Repairs or product modifications and alterations have been executed by unauthorized service  
organizations or persons;  
Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect;  
Reception problems caused by signal conditions or cable or antenna systems outside the unit;  
Defects caused by abuse or misuse of the monitor;  
Product requires modification or adaptation to enable it to comply with local or national technical  
standards, which apply in countries for which the product was not originally designed, manufactured,  
approved and/or authorized. Therefore always check whether a product can be used in a specific  
country.  
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Your Philips F1rst Choice Warranty  
Note that products that are not originally designed, manufactured, approved and/or authorized for  
usage within the Philips F1rst Choice countries, do not apply to the Philips F1rst Choice Warranty. In  
these cases the Philips global warranty terms are valid.  
Just a phone call away  
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully  
before contacting the Philips helpdesk.  
To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk:  
Philips type number  
Philips serial number  
Purchase date (copy of purchase may be required)  
PC environment Processor:  
286/386/486/Pentium Pro/Internal memory  
Operating system (Windows, DOS, OS/2, MAC)  
Fax/Modem/Internet program?  
Other cards installed  
Having the following information available will also help speed up the process:  
Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.  
The full address to which the faulty monitor has to be collected and the swap model should be  
delivered.  
Philips’ customer help desks are located worldwide. You can contact Philips Monday - Friday from 08.00 -  
20.00 hrs Central European Time (CET) and on Saturdays and Sundays from 10.00 to 18.00 hrs CET by  
using one of the helpdesk telephone numbers. Click here to access the F1rst Choice Contact Information.  
Or you can reach us via:  
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International Guarantee  
Your International Guarantee  
Dear Customer,  
Thank you for purchasing this Philips product which has been designed and manufactured to the highest  
quality standards.  
If, unfortunately, something should go wrong with this product Philips guarantees free of charge labor and  
replacement parts irrespective of the country where it is repaired during a period of 12 months from date of  
purchase. This international Philips guarantee complements the existing national guarantee obligations to  
you of dealers and Philips in the country of purchase and does not affect your statutory rights as a  
customer.  
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance  
with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the  
date of purchase, dealer's name and model and production number of the product.  
The Philips guarantee may not apply if:  
the documents have been altered in any way or made illegible;  
the model or production number on the product has been altered, deleted, removed or made  
illegible;  
repairs or product modifications and alterations have been executed by unauthorized service  
organizations or persons;  
damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect.  
Please note that the product is not defective under this guarantee in the case where modifications become  
necessary in order for the product to comply with local or national technical standards which apply in  
countries for which the product was not originally designed and/or manufactured. Therefore always check  
whether a product can be used in a specific country.  
In case your Philips product is not working correctly or is defective, please contact your Philips dealer. In the  
event you require service whilst in another country a dealer address can be given to you by the Philips  
Consumer Help Desk in that country, the telephone and fax number of which can be found in the relevant  
part of this booklet.  
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions carefully  
before contacting your dealer. If you have questions which your dealer cannot answer or any related  
question please contact the Philips Consumer Information Centers or via:  
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International Guarantee  
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United States Guarantee  
LIMITED WARRANTY (Computer Monitor)  
Click here to access the Warranty Registration Card.  
Three Years Free Labor / Three Years Free Service on Parts / One Year Exchange*  
*Product will be exchanged with a new or renewed to original specifications unit within two business days  
for the first year. This product must be shipped in at your expense for service during years two and three.  
WHO IS COVERED?  
You must have proof of purchase to receive warranty service. A sales receipt or other document showing  
that you purchased the product is considered proof of purchase. Attach it to this owner's manual and keep  
both nearby.  
WHAT IS COVERED?  
Warranty coverage begins the day you buy your product. For three years thereafter, all parts will be  
repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the  
replacement or repair of all parts, and for all labor charges.  
All parts, including repaired and replaced parts, are covered only for the original warranty period. When the  
warranty on the original product expires, the warranty on all replaced and repaired products and parts also  
expires.  
WHAT IS EXCLUDED?  
Your warranty does not cover:  
labor charges for installation or setup of the product, adjustment of customer controls on the  
product, and installation or repair of antenna systems outside of the product.  
product repair and/or part replacement because of misuse, accident, unauthorized repair or other  
cause not within the control of Philips Consumer Electronics.  
reception problems caused by signal conditions or cable or antenna systems outside the unit.  
a product that requires modification or adaptation to enable it to operate in any country other than  
the country for which it was designed, manufactured, approved and/or authorized, or repair of  
products damaged by these modifications.  
incidental or consequential damages resulting from the product. (Some states do not allow the  
exclusion of incidental or consequential damages, so the above exclusion may not apply to you.  
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United States Guarantee  
This includes, but is not limited to, prerecorded material, whether copyrighted or not copyrighted.)  
a product used for commercial or institutional purposes.  
Where IS SERVICE AVAILABLE?  
Warranty service is available in all countries where the product is officially distributed by Philips Consumer  
Electronics. In countries where Philips Consumer Electronics does not distribute the product, the local  
Philips service organization will attempt to provide service (although there may be a delay if the appropriate  
spare parts and technical manual(s) are not readily available).  
Where CAN I GET MORE INFORMATION?  
For more information, contact the Philips Customer Care Center by calling (877) 835-1838 (U.S.A.  
customers only) or (402) 536-4171.  
Before Requesting Service...  
Please check your owner's manual before requesting service. Adjustments of the controls discussed there  
may save you a service call.  
TO GET WARRANTY SERVICE IN U.S.A., PUERTO RICO OR U.S. VIRGIN ISLANDS...  
Contact the Philips Customer Care Center phone number listed below for product assistance and  
procedures for servicing:  
Philips Customer Care Center  
(877) 835-1838 or (402) 536-4171  
(In U.S.A., Puerto Rico and U.S. Virgin Islands, all implied warranties, including implied warranties of  
merchantability and fitness for a particular purpose, are limited in duration to the duration of this express  
warranty. But, because some states do not allow limitations on how long an implied warranty may last, this  
limitation may not apply to you.)  
TO GET WARRANTY SERVICE IN CANADA...  
Please contact Philips at:  
(800) 479-6696  
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United States Guarantee  
Three years free parts and three years free labor will be provided at Philips Canada depot or any one of its  
authorized service centers.  
(In Canada, this warranty is given in lieu of all other warranties. No other warranties are expressed or  
implied, including any implied warranties of merchantability or fitness for a particular purpose. Philips is not  
liable under any circumstances for any direct, indirect, special, incidental or consequential damages,  
howsoever incurred, even if notified of the possibility of such damages.)  
REMEMBER... Please record the model and serial numbers found on the product below.  
MODEL # ________________________________________________  
SERIAL # ________________________________________________  
This warranty gives you specific legal rights. You may have other rights which vary from state/province to  
state/province.  
Philips Customer Care Center, P. O. Box 2976, Longview, TX 75601  
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Philips Warranty Helpdesk  
Philips Warranty Helpdesk  
Telephone numbers:  
Austria  
Luxembourg  
Netherlands  
Norway  
01 546 575 603  
02 275 0701  
026 84 3000  
053 482 9800  
22 70 82 50  
Belgium  
Cyprus (Greek)  
Denmark  
France  
800 92256  
Portugal  
35 25 87 61  
0800 831 363  
08 632 0016  
02 23 10 21 16  
09 17 45 62 46  
0207 949 0069  
Sweden  
03 8717 0033  
0696 698 4712  
00800 3122 1223  
09 2290 1908  
01 601 1161  
Germany  
Greece  
Switzerland  
Spain  
Finland  
United Kingdom  
Ireland  
Italy  
02 48 27 11 53  
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Consumer Information Centers  
Consumer Information Centers  
Eastern Europe  
CZECH REPUBLIC  
Philips Service  
V Mezihorí 2180 00 Prague  
Phone: (02)-6831581  
Fax : (02)-66310852  
HUNGARY  
Philips Markaszerviz.  
Kinizsi U 30-36Budapest 1092  
Phone: (01)-2164428  
Fax : (01)-2187885  
POLAND  
Philips Polska CE  
UL.Marszalkowska 45/49  
00-648 Warszawa  
Phone: (02)-6286070  
Fax : (02)-6288228  
RUSSIA  
Philips Representation Office  
Ul. Usacheva 35a  
119048 Moscow  
Phone: 095-937 9300  
Fax : 095-755 6923  
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Consumer Information Centers  
TURKEY  
Türk Philips Ticaret A.S.  
Talatpasa Caddesi No 5.  
80640-Gültepe/Istanbul  
Phone: (0800)-211 40 36  
Fax : (0212)-281 1809  
Latin America  
ANTILLES  
Philips Antillana N.V.  
Kaminda A.J.E. Kusters 4  
Zeelandia, P.O. box 3523-3051  
Willemstad, Curacao  
Phone: (09)-4612799  
Fax : (09)-4612772  
ARGENTINA  
Philips Antillana N.V.  
Vedia 3892 Capital Federal  
CP: 1430 Buenos Aires  
Phone: (011)-4544 2047  
BRASIL  
Philips da Amazônia Ind. Elet. Ltda.  
Av. Luis Carlos Berrini,  
1400 - Sao Paulo -SP  
Phone: 0800-701-0203  
CHILE  
Philips Chilena S.A.  
Avenida Santa Maria 0760  
P.O. box 2687Santiago de Chile  
Phone: (02)-730 2000  
Fax : (02)-777 6730  
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Consumer Information Centers  
COLOMBIA  
Industrias Philips de Colombia  
S.A.-Division de Servicio  
CARRERA 15 Nr. 104-33  
Bogota, Colombia  
Phone:(01)-8000 111001 (toll free)  
Fax : (01)-619-4300/619-4104  
MEXICO  
Consumer Information Centre  
Norte 45 No.669  
Col. Industrial Vallejo  
C.P.02300, -Mexico, D.F.  
Phone: (05)-3687788 / 9180050462  
Fax : (05)-7284272  
PARAGUAY  
Philips del Paraguay S.A.  
Avenida Artigas 1513  
Casilla de Correos 605  
Asuncion  
Phone: (021)-211666  
Fax : (021)-213007  
PERU  
Philips Peruana S.A.  
Customer Desk  
Comandante Espinar 719  
Casilla 1841  
Limab18  
Phone: (01)-2136200  
Fax : (01)-2136276  
URUGUAY  
Ind.Philips del Uruguay S.A.  
Luis Alberto de Herrera 1248  
Customer Help Desk  
11300 Montevideo  
Phone: (02)-6281111  
Fax : (02)-6287777  
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Consumer Information Centers  
VENEZUELA  
Industrias Venezolanas Philips S.A.  
Apartado Postal 1167  
Caracas 1010-A  
Phone: (02) 2377575  
Fax : (02) 2376420  
Canada  
CANADA  
Philips Electronics Ltd.  
281 Hillmount Road  
Markham, Ontario L6C 2S3  
Phone: (800) 479-6696  
Pacific  
AUSTRALIA  
Philips Consumer Service.  
Customer Information Centre.  
3 Figtree Drive  
Homebush Bay NSW 2140  
Phone: CIC: 1300-363 391  
Fax : +61 2 9947 0063  
PCE Service: 1300-361 392 (toll free)  
NEW ZEALAND  
Philips New Zealand Ltd.  
Consumer Help Desk  
2 Wagener Place, Mt.Albert  
P.O. box 1041  
Auckland  
Phone: 0800 477 999 (toll free)  
Fax : 0800 288 588 (toll free)  
Asia  
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Consumer Information Centers  
BANGLADESH  
Philips Service Centre  
100 Kazi Nazrul Islam  
Avenue Kawran Bazar C/A  
Dhaka-1215  
Phone: (02)-812909  
Fax : (02)-813062  
CHINA  
BEIJING  
Beijing Authorized Service Centre.  
Consumer Information Centre  
Building 6, West Street  
Chong Wen Men, Beijing, Jin Bang Co. Led.  
100051 BEIJING  
GUANGZHOU  
Philips Authorized Service Centre  
801 Dong Feng Road East  
Guangzhou 510080  
SHANGHAI  
Philips Service Logistic Centre  
Consumer Information Centre  
P.O.Box 002-027, Nextage Department Store  
Puding New District  
200002 SHANGHAI  
Philips Authorized Service Centre  
Consumer Information Centre  
148 Fu Jian Road M  
200001 Shanghai  
Phone: 800 820 5128 (toll free)  
Fax: 21-656 10647  
HONG KONG  
Philips Hong Kong Limited  
Consumer Information Centre  
16/F Hopewell Centre  
17 Kennedy Road, WANCHAI  
Phone: 2619 9663  
Fax : 2481 5847  
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Consumer Information Centers  
INDIA  
Phone: 91-20-712 2048 ext: 2765  
Fax: 91-20-712 1558  
BOMBAY  
Philips India  
Customer Relation Centre  
Bandbox House  
254-D Dr. A Besant Road, Worli  
Bombay 400 025  
CALCUTTA  
Customer Relation Centre  
7 justice Chandra Madhab Road  
Calcutta 700 020  
MADRAS  
Customer Relation Centre  
3, Haddows Road  
Madras 600 006  
NEW DELHI  
Customer Relation Centre  
68, Shivaji Marg  
New Dehli 110 015  
INDONESIA  
Philips Group of Companies in Indonesia  
Consumer Information Centre  
Jl.Buncit Raya Kav. 99-100  
12510 Jakarta  
Phone: (021)-794 0040 / 798 4255 ext: 1612  
Fax : (021)-794 7511 / 794 7539  
KOREA  
Philips Korea Ltd.  
Philips House  
C.P.O. box 3680  
260-199, Itaewon-Dong.  
Yongsan-Ku, Seoul 140-202  
Phone:080-600-6600 (Local toll free)  
Fax : (02)-709-1245  
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Consumer Information Centers  
MALAYSIA  
Philips Malaysia Sdn. Berhad  
Service Dept.  
No.51,sect.13 Jalan University.  
46200 Petaling Jaya, Selagor.  
P.O.box 12163  
50768 Kuala Lumpur.  
Phone: (03)-7950 5501/02  
Fax : (03)-7954 8504  
PAKISTAN  
KARACHI  
Philips Electrical Ind. of Pakistan  
Consumer Information Centre  
F-54, S.I.T.E, P.O.Box 7101  
75730 KARACHI  
Philips Consumer Service Centre  
168-F, Adamjee Road  
Rawalpindi Cantt  
Phone: (021)-7731927  
Fax : (021)-7721167  
PHILIPPINES  
Philips Electronics and Lighting Inc.  
106 Valero St., Salcedo Village  
Makati, Metro Manilla.  
Phone: (02)-888 05 72  
Domestic toll free: 1-800-10-PHILIPS or 1-800-10-744 5477  
Fax : (02)-888 05 71  
SINGAPORE  
Philips Singapore Private Ltd.  
Consumer Service Dept.  
Lorong 1,Toa Payoh., P.O. box 340  
Singapore 1231  
Phone: 6882 3999  
Fax : 6250 8037  
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Consumer Information Centers  
TAIWAN  
Philips Taiwan Ltd.  
Consumer Information Centre  
13F, No. 3-1 Yuan Qu St., Nan Gang Dist.,  
Taipei 115, Taiwan  
Phone: 0800-231-099  
Fax : (02)-3789-2641  
THAILAND  
Philips Electronics (Thailand) Ltd.  
Philips Service Centre  
209/2 Sanpavut Road,  
Bangna, Bangkok 10260  
Phone : (02)-652 8652  
Fax : (02)-614 3531  
Africa  
MOROCCO  
Philips Electronique Maroc  
304,BD Mohamed V  
Casablanca  
Phone: (02)-302992  
Fax : (02)-303446  
SOUTH AFRICA  
South African Philips.  
S.V. Div. 195 Main R.D.  
Martindale., Johannesburg  
P.O.box 58088  
Newville 2114  
Phone: +27 11 471 5000  
Fax : +27 11 471 5020  
Middle East  
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Consumer Information Centers  
DUBAI  
Philips Middle East B.V.  
Consumer Information Centre  
P.O.Box 7785  
DUBAI  
Phone: (04)-335 3666  
Fax : (04)-335 3999  
EGYPT  
Philips Egypt  
Consumer Information Centre  
10, Abdel Rahman El Rafei  
Mohandessin - Cairo, P.O.Box 242  
DOKKI  
Phone: (02)-3313993  
Fax : (02)-3492142  
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