SoundPoint® IP 560 Quick Start Guide
Parts List
Handset and Handset Cord
Thank you for choosing the SoundPoint
IP 560, a multiple-line Voice over IP
telephone with features and functions such
as Multiple Call Appearances, Call Hold,
Transfer, and Conferencing over an IP
network.
These items are included in your Sound-
Point IP 560 package. If you are missing
any items, contact your SoundPoint
IP 560 reseller.
Base Stand
Network Cable
Quick Start Guide
Power Adapter
Directories
Menu
Applications
Messages
Do Not Disturb
Conference
Transfer
Redial
Hold
(Not shown: Country-
Specific Power Cord)
Included in Standard
Package Only
SoundPoint IP 560 Console
SoundPoint IP 560 Quick Start Guide
Wallmount Method (To be available soon)
Note: Wallmount Unit will be
an optional accessory, and is
not included with this package.
For more details, contact your
reseller.
For more information,
see “SoundPoint IP
Telephone Wallmount
Installation” at
Remove the button from the slot
behind the hookswitch, rotate it
180 degrees, and then place it
back in the slot (as shown).
Using wall anchors, fasten the
optional wallmount unit to the
wall. Align the base stand tabs
with their corresponding inser-
tion points on the phone, and
then snap the phone into place
(as shown).
Wallmount Unit
(Optional Accessory)
Features
Graphical LCD
Call/Message Indicator
Context-Sensitive
Soft Keys
Hookswitch
Navigation Keys
Handsfree
Speaker
Directories
Menu
Feature Keys
Applications
Messages
Do Not Disturb
Conference
Feature
Keys
Transfer
Redial
Microphone Mute
Hold
Headset Key
Speakerphone Key
Hold
Volume Up/Down
Dial Pad
Handsfree Microphone
Startup
After it has been connected to the network
and supplied with power, the SoundPoint
IP 560 automatically begins a process of
establishing itself on the network
For more information, see the SoundPoint
IP 560 User Guide, available online at:
Directories
SoundPoint IP 560 Quick Start Guide
Warranty, Copyright, Safety Notices
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product
will be free from defects in workmanship and materials, under normal use and ser-
vice, for one year from the date of purchase from Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option
and expense, to repair the defective product or part, deliver to Customer an equiva-
lent product or part to replace the defective item, or if neither of the two foregoing
options are reasonably available, Polycom may, on its sole discretion, refund to Cus-
tomer the purchase price paid for the defective product. All products that are replaced
will become the property of Polycom. Replacement products or parts may be new or
reconditioned. Polycom warrants any replaced or repaired product or part for ninety
(90) days from shipment, or the remainder of the initial warranty period, whichever
is longer.
Products returned to Polycom must be sent prepaid and packaged appropriately for
safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not trans-
fer to Polycom until the returned item is received by Polycom. The repaired or
replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty
(30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
tion about service agreements applicable to your product.
SOFTWARE SUPPORT. Polycom will provide support for software running on the Prod-
uct if all of the following conditions are satisfied:
• The product is under warranty or is covered by a Polycom service contract;
• The product is operating on a Polycom-approved partner platform; and
• The product software is the current major version or the next preceding major ver-
sion (software revisions are labeled as “x.y.z,” with the first two digits designating
major versions).
Requests for software support should be made through the Polycom Reseller from
whom the product was purchased.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CON-
TRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDI-
RECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTE-
NANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF
THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL
OF ITS ESSENTIAL PURPOSE.
DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or limita-
tion of implied warranties or the limitation of incidental or consequential damages for
certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to
you. When the implied warranties are not allowed to be excluded in their entirety,
they will be limited to the duration of the applicable written warranty. This warranty
gives you specific legal rights which may vary depending on local law.
GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed
by the laws of the State of California, U.S.A., and by the laws of the United States,
excluding their conflicts of laws principles. The United Nations Convention on Contracts
for the International Sale of Goods is hereby excluded in its entirety from application
to this Limited Warranty and Limitation of Liability. All rights reserved under Interna-
tional and Pan-American Copyright Conventions. No part of the contents of this man-
ual may be copied, reproduced, or transmitted in any form or by any means, or
translated into another language or format, in whole or part, without written consent
from Polycom, Inc. Do not remove (or allow anybody else to remove) any product
identification, copyright or other notices. Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries.
EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not
exist or results from:
•Failure to follow Polycom’s installation, operation, or maintenance instructions.
•Unauthorized product modification or alteration.
•Unauthorized use of common carrier communication services accessed through the
product.
•Abuse, misuse, negligent acts or omissions of Customer and persons under Cus-
tomer’s control; or
•Acts of third parties, acts of God, accident, fire, lightening, power surges or outages,
or other hazards.
WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED
ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE
REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S
OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STAT-
UTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MER-
CHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE
EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
SERVICE AGREEMENTS. Please contact your Polycom Authorized Reseller for informa-
COPYRIGHT. All rights reserved under International and pan-American Copyright Con-
ventions. No part of the contents of this manual may be copied, reproduced, or trans-
mitted in any form or by any means, or translated into another language or format, in
whole or part, without written consent of Polycom, Inc.
Polycom® and the logo design are registered trademarks and SoundPoint® IP 560
is a trademark of Polycom, Inc. in the United States, and various countries.
Do not remove (or allow any third party to remove) any product identification, copy-
right or other notices.
The software contained within this product is protected by United States copyright laws
and international treaty provisions. Polycom, Inc., retains title and ownership of all
property rights with respect to the software within this product.
SAFETY AND REGULATORY INFORMATION. This device complies with Part 15 of the
FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept
any interferences received, including interference that may cause undesired opera-
tion.
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radi-
ate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
This SoundPoint® IP 560 has been marked with the CE mark. This mark indicates
compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Dec-
laration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough,
Berkshire, SL1 4DX, UK.
modifications not expressly approved by Polycom, Inc. could void the user’s authority
to operate the equipment.
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux appli-
cable au filage électrique.
The outlet to which this apparatus is connected must be installed near the equipment
and must always be readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
This Class [B] digital apparatus compies with Canadian ICES-003.
Cet appareil numérique de la classe [B] sera conforme à la norme NMB-003 du
Canada.
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or
Contact Information:
Please contact your Polycom Authorized Reseller for assistance.
Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA
1725-12565-001 RevA1
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