Nortel Networks 6120 User Manual

Title page  
Nortel Communication Server 1000  
Nortel WLAN Handset 6120 and  
WLAN Handset 6140  
User Guide  
Contents  
Contents  
Contents 3  
European Union Directives Conformance Statement 11  
FCC Rules – Part 15 11  
Charger information 12  
Operational warnings 13  
International certifications 16  
Specific Absorption Rate (SAR) information 17  
Handset controls and descriptions 22  
Status indicators 24  
Modes of operation 25  
Menu navigation 26  
Shortcut Keys 26  
Handset Displays 26  
Feature Activation displays 27  
Soft key labels 28  
Cleaning your handset 29  
Powering on and off the WLAN Handset 6120 and 6140 31  
Locking the keypad 31  
Unlocking the keypad 31  
Making an internal call 31  
Making an external call 31  
Selecting a line 32  
Entering a number 32  
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Contents  
Redialing a number 32  
Answering a call 32  
Answering a call on a second line 33  
Muting the microphone 33  
Placing a call on hold 33  
Resuming a held call 33  
Hanging up 34  
Adjusting the speaker volume 34  
Changing the ring volume 34  
Silencing the ringing 34  
Opening the speed-dial list 34  
Activating the speakerphone 34  
Answering using the headset 35  
Adjusting the headset volume 35  
Changing the user profile 35  
Opening the Personal Directory 35  
Displaying additional features 36  
Turning on the backlight 36  
Facility-specific features 37  
Speakerphone 37  
Redial 37  
Personal Directory 37  
Real-Time Location System 37  
Speed-dial call 38  
The Config Menu 39  
User-profiles 41  
Default profile settings 42  
Data entry and editing 42  
Alphanumeric Entries 43  
Push-to-talk 43  
Security 46  
The headset 47  
Handset display 49  
User Option menu 49  
4
Contents  
Locking the Keypad 50  
Selecting Ring Options 51  
Selecting Phone Options 56  
Viewing system information 61  
Entering Extension number 62  
Setting up Push-to-talk 63  
Call features 67  
Making calls 69  
Use Autodial 69  
Activate Ring Again 70  
Redial last number called 70  
Use Speed Call 71  
Make a System Speed Call 72  
Use Conference Hotline 73  
Place a call on hold 75  
Transfer a call 75  
Use Attendant Recall 76  
Use Call Park 77  
Record a Calling Party Number 77  
Display incoming calls 78  
Incoming calls 79  
Activate Call Pickup 79  
Use Call Waiting 80  
While away from your desk 83  
Use Call Forward 83  
Use Internal Call Forward 84  
Talk with more than one person 85  
5
Contents  
Use Call Join 85  
Set up a conference call 85  
Use Conferee Selectable Display 86  
Use Group Call 87  
Activate Make Set Busy 91  
Use Centrex/Exchange Switchhook Flash 93  
Charge a call or charge a forced call 94  
Use Forced Camp-on 96  
Use Privacy Release 97  
Branch Office 99  
Normal Mode 99  
Local Mode 99  
Troubleshoot Branch Office 99  
Hospitality features 101  
Activate Message Registration 101  
Use Maid Identification 102  
Display Room Status 103  
Battery packs 105  
Low battery indicators 105  
Removing and inserting the battery pack 106  
Charging your handset 106  
Desktop Chargers 108  
Single Charger 108  
Using the Single desktop charger 109  
Cleaning the Desktop Charger 109  
6
Contents  
Dual Charger 111  
Using the Dual Charger 112  
Cleaning the Dual Charger 112  
Quad Charger 114  
Using the Quad Charger 114  
Cleaning the Quad Charger 115  
Terms you should know 117  
7
Contents  
8
Revision history  
Revision history  
December 2007  
Standard 02.01. This document is up-issued to support  
Communication Server 1000 Release 5.5.  
November 2007  
July 2007  
Standard 01.05. This document is up-issued to include new  
information about the Real-Time Location System (RTLS).  
Standard 01.04. This document is up-issued to include new  
information added to the Handset Display Section, Selecting  
Phone Options.  
July 2007  
Standard 01.03. This document is up-issued to include document  
feedback.  
June 2007  
May 2007  
Standard 01.02. This document is up-issued to include new  
regulatory information.  
Standard 01.01. This document is issued to support  
Communication Server 1000 Release 5.0.  
9
Revision history  
10  
Regulatory and safety information  
Regulatory and safety information  
European Union Directives Conformance Statement  
This device complies with the essential requirements and other relevant provisions of  
directive 1999/5/EC. A copy of the Declaration may be obtained from  
<http://www.nortel.com/corporate/community/environment/life_cycle/declarati  
ons.html> or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807  
Munich Germany.  
FCC Rules – Part 15  
FCC registration number: IYG702X, IYG703X  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) This device may not cause harmful interference, and (2)  
this device must accept any interference received, including interference that may  
cause undesired operation.  
FCC Radiation Exposure Statement: This portable device with its antenna complies  
with FCC’s RF radiation exposure limits set forth for an uncontrolled environment.  
To maintain compliance this transmitter must not be co-located or operating in  
conjunction with any other antenna or transmitter.  
Industry Canada (IC) Notice  
This device complies with RSS-210 of Industry Canada. Operation is subject to the  
following two conditions: 1) This device may not cause interference, and 2) this  
device must accept any interference, including interference that may cause undesired  
operation of the device.  
Privacy of communications may not be ensured when using this telephone.  
Certification Number IC: 2128B-702X, 2128B-703X  
WARNING  
Changes or modifications to this equipment not approved  
by Nortel can cause this equipment to not comply with  
Part 15 of the FCC rules and void the user's authority to  
operate this equipment.  
11  
       
Regulatory and safety information  
CAUTION  
This equipment contains no user-serviceable parts inside.  
Refer servicing to qualified service personnel.  
WARNING  
Follow standard acceptance procedures before  
operating the WLAN Handset 6120 and 6140 near  
life-support systems.  
To minimize risk of interference, pacemaker users  
should not carry the WLAN Handset 6120 and 6140  
next to the pacemaker.  
Avoid placing the handset near small metallic objects.  
The handset earpiece attracts magnetic objects.  
The WLAN Handset 6120 and 6140 produce noise  
noticeable to hearing aid users. Use a headset  
compatible with hearing aids.  
The WLAN Handset 6120 and 6140 complies with Part  
15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) This device may not  
cause harmful interference, and (2) this device must  
accept any interference received, including  
interference that may cause undesired operation.  
Privacy of communications cannot be ensured when  
using the WLAN Handset 6120 and 6140.  
To prevent radio interference to the licensed service,  
the WLAN Handset 6120 and 6140 must be operated  
only indoors and kept away from windows to provide  
maximum shielding.  
Charger information  
Charger models Nortel WLAN Handset 6100 Series Chargers (Single, Dual-slot and  
Quad-slot Charger models).  
This equipment has been tested and complies with the limits for a Class A digital  
device, pursuant to Part 15 of FCC rules. These limits are designed to provide  
reasonable protection against harmful interference when the equipment is operated in  
a commercial environment. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instruction  
12  
 
Regulatory and safety information  
manual, can cause harmful interference to radio communications. Operation of this  
equipment in a residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own expense.  
This Class A digital apparatus complies with Canadian ICES-003.  
Operational warnings  
WARNING  
For vehicles equipped with an air bag: Do not place a  
portable radio product in the area over the air bag or in  
the air bag deployment area. An air bag inflates with great  
force. If a portable radio is placed in the air bag  
deployment area and the air bag inflates, the radio  
product can be propelled with great force and cause  
serious injury to occupants of the vehicle.  
WARNING  
Potentially explosive atmospheres: Turn off your radio  
product prior to entering any area with a potentially  
explosive atmosphere, unless it is a radio product type  
especially qualified for use in such areas (for example,  
Factory Mutual Approved). Do not remove, install, or  
charge batteries in such areas. Sparks in a potentially  
explosive atmosphere can cause an explosion or fire  
resulting in bodily injury or even death.  
CAUTION  
Loud noise environment: The WLAN Handset 6120  
and 6140 are designed to produce optimal voice quality.  
However, when used in extremely loud noise  
environments (for example, close to working heavy  
machinery), users may experience degradation in call  
quality performance due to echo. Avoid using the handset  
when traversing these types of environments.  
The areas with potentially explosive atmospheres referred to above include fueling  
areas such as below decks on boats, fuel or chemical transfer or storage facilities,  
areas where the air contains chemicals or particles such as grain, dust, or metal  
powders, and any other area where you are normally advised to turn off your vehicle  
13  
 
Regulatory and safety information  
engine. Areas with potentially explosive atmospheres are often but not always posted.  
Batteries: All batteries can cause property damage and/or bodily injury, such as  
burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed  
terminals. The conductive material can complete an electrical circuit (short circuit)  
and become quite hot. Exercise care in handling any charged battery, particularly  
when placing it inside a pocket, purse, or other container with metal objects.  
Cleaning and drying considerations: Aleather carrying case can help to protect the  
surfaces of the radio product and help prevent liquids (for example, rain) from  
entering into its interior. This product is not waterproof and exposing it to liquids can  
result in permanent damage.  
Electromagnetic interference and compatibility  
Attention: Nearly every electronic device is susceptible to electromagnetic  
interference (EMI) if inadequately shielded, designed, or otherwise configured for  
electromagnetic compatibility.  
Facilities  
To avoid electromagnetic interference and/or compatibility conflicts, turn off your  
radio product in any facility where posted notices instruct you to do so. Hospitals or  
health care facilities can be using equipment that is sensitive to external RF energy.  
Medical devices  
Pacemakers: The Health Industry Manufacturers Association recommends that a  
minimum separation of 6 inches (15 cm) is maintained between a handheld wireless  
radio product and a pacemaker. These recommendations are consistent with the  
independent research by, and recommendations of Wireless Technology Research.  
WARNING  
Persons with pacemakers should:  
always keep the radio product more than 6 inches  
(15 cm) from their pacemaker when the radio  
product is turned on  
not carry the radio product in a breast pocket  
use the ear opposite the pacemaker to minimize  
the potential for interference  
turn the radio product off immediately if they  
suspect the occurrence of interference.  
Hearing aids: Some digital wireless radio products may interfere with some hearing  
14  
 
Regulatory and safety information  
aids. In the event of such interference, consult your hearing aid manufacturer to  
discuss alternatives.  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
Other medical devices: If you use any other personal medical device, consult the  
manufacturer of your device to determine if it is adequately shielded from external RF  
energy. Your physician may be able to assist you in obtaining this information.  
Use while driving:  
Check the laws and regulations on the use of radio products in the area where you  
drive. Always obey them. When using the radio product while driving:  
• Give full attention to driving and to the road.  
• Use handsfree operation, if available.  
• Pull off the road and park before making or answering a call, if driving  
conditions so require.  
Handset operation normal position: Hold the handset as you would any other tele-  
phone, with the earpiece to your ear and speak into the microphone. The internal  
antenna is then positioned properly.  
Handset operation body-worn position: To maintain compliance with RF energy  
exposure guidelines, if you wear a handset on your body when transmitting, always  
use the handset with a Nortel-supplied accessory as described in the user guide for  
this handset. Nortel supplies belt clips, holsters, and lanyards for body-worn opera-  
tion. Use of accessories not supplied by Nortel may cause the handset emissions to  
exceed RF energy exposure guidelines.  
15  
Regulatory and safety information  
International certifications  
The table below shows the international certifications applicable to the WLAN  
Handset 6120 and 6140.  
16  
 
Regulatory and safety information  
Specific Absorption Rate (SAR) information  
Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver.  
When it is on, it receives and also sends radio frequency (RF) signals. In August  
1996, the Federal Communications Commissions (FCC) adopted RF exposure  
guidelines with safety levels for hand-held wireless telephones. Those guidelines are  
consistent with the safety standards previously set by both U.S. and international  
standards bodies:  
• ANSI C95.1 (1992) American National Standards Institute  
• NCRP—Report 86 (1986) National Council on Radiation Protection and  
Measurements  
• ICNIRP (1996) International Commission on Non-Ionizing Radiation  
Protection;  
• DHWC—Safety Code 6 Department of Health and Welfare Canada  
These standards are developed by independent scientific organizations through  
periodic and thorough evaluation of scientific studies. The standards include a  
substantial safety margin designed to assure the safety of all persons, regardless of  
age and health. The exposure standard for wireless mobile phones employs a unit of  
17  
 
Regulatory and safety information  
measurement known as the Specific Absorption Rate (SAR). The SAR limit set by  
the FCC is 1.6W/kg. Tests for SAR are conducted by using standard operating  
positions specified by the FCC with the telephone transmitting at its highest certified  
power level in all tested frequency bands. Although the SAR is determined at the  
highest certified power level, the actual SAR level of the telephone while operating  
can be well below the maximum value. This is because the telephone is designed to  
operate at multiple power levels so as to use only the power required to reach the  
network. In general, the closer you are to a wireless Base Station antenna, the lower  
the power output. Before a telephone model is available for sale to the public, it must  
be tested and certified to the FCC that it does not exceed the limit established by the  
government-adopted requirement for safe exposure. The tests are performed in  
positions and locations (e.g., at the ear and worn on the body) as required by the FCC  
for each model. While there may be differences between the SAR levels of various  
telephones and at various positions, they all meet the government requirement for  
safe exposure.  
The FCC has granted an Equipment Authorization for this model phone with all  
reported SAR levels evaluated as in compliance with the FCC RF emission  
guidelines. SAR information on this model telephone is on file with the FCC and can  
be found under the Display Grant section of http://www.fcc.gov/oet/fccid after  
searching on FCC ID IYG702X or FCC ID IYG703X.  
Additional information on Specific Absorption Rates (SAR) can be found on the  
Cellular Telecommunications Industry Association (CTIA) website at  
http://www.ctia.org/.  
The only authorized headsets that may be utilized with the Nortel WLAN Handset  
6120 or 6140 are those obtainable from Nortel Networks or its reseller partners.  
18  
Regulatory and safety information  
19  
Regulatory and safety information  
20  
Your WLAN Handset 6120 and 6140  
Your WLAN Handset 6120 and 6140  
This section describes the WLAN Handset 6120 and 6140 and their features when  
operating on Nortel Communication Server 1000. The WLAN Handset 6120 and  
6140 are fully functional handsets specifically designed for the busy office  
environment.  
Note: Not all features described in this guide are available on all handsets. Consult  
your system administrator to verify which features are available for your use.  
WARNING  
To minimize risk of interference, pacemaker users  
should not carry the WLAN Handset 6120 and 6140  
next to the pacemaker.  
Avoid placing the handset near small metallic objects.  
The handset earpiece attracts magnetic objects.  
The WLAN Handset 6120 and 6140 produce noise  
noticeable to hearing aid users. Use a headset  
compatible with hearing aids.  
This device complies with Part 15 of the FCC Rules.  
Operation is subject to the following two conditions: (1)  
this device cannot cause harmful interference and (2)  
this device must accept any interference received,  
including interference that can cause undesired  
operation.  
21  
 
Your WLAN Handset 6120 and 6140  
WLAN Handset 6120 and 6140  
Handset controls and descriptions  
Press and hold the End button to turn your  
WLAN Handset 6120 and 6140 off.  
This key also affects some of the states of the  
handset.  
Press the End button to terminate an active  
call.  
Press the Start button to place a call.  
Press the Line button to access the key labels  
for line appearances and line features.  
Attention: Line emulates the six feature keys  
on a i2004 deskset.  
Attention: All features activated by Line are  
locally programmed and may or may not be  
available in any given facility  
22  
       
Your WLAN Handset 6120 and 6140  
Press FCN to open the Features list when in  
the active (idle) state. Other handset  
functions are accessed via the Actv soft key.  
Soft keys (self-labeled) are located below  
the display area. The liquid crystal display  
(LCD) indicator above the key changes,  
based on the state of the handset. Use the  
four Soft keys to activate the displayed soft  
key feature.  
Use the Nav buttons and Enter to navigate  
and activate the various menu options.  
23  
     
Your WLAN Handset 6120 and 6140  
Status indicators  
Function  
Indicator  
These symbols give a visual indication (from weak to strong)  
of the signal strength to the handset.  
You have a new voicemail message.  
The battery icon indicates the amount of charge that remains  
in the battery pack. When only one level remains, the battery  
pack must be recharged.  
The speakerphone icon displays when the speakerphone is  
active.  
The Line Indicator area displays the line currently in use.  
Any lines which are not idle or active (for example, if the line  
is on hold or forwarded) have a plus sign (+) in front of the  
entry for that line.  
1
Up and down arrows are displayed when the menu has  
additional options above or below. Left or right arrows are  
displayed during editing when the cursor can be moved left  
or right.  
The telephone ring icon indicates a regular incoming  
telephone call.  
The messaging ring icon indicates an incoming call from a  
Messaging application.  
The push-to-talk (PTT) ring icon indicates an incoming PTT  
call.  
The priority PTT ring icon indicating an incoming call on the  
priority PTT channel. This call overrides any other calls.  
Muted  
The muted indicator is displayed after the Mute soft key is  
pressed. It indicates that the microphone is not transmitting  
sound. Press the Mute soft key again to unmute the  
microphone.  
Locked  
The locked indicator is displayed when the keypad is locked.  
No Service  
The no service indicator indicates that you are out of the  
coverage area and cannot receive or place calls. The  
out-of-service tone plays. Return to the coverage area to  
reestablish the connection.  
24  
   
Your WLAN Handset 6120 and 6140  
The download icon indicates that the handset is downloading  
code. This icon only appears while the handset is running the  
over-the-air downloader. It appears to the right of the signal  
strength icon in the same location as the voicemail icon.  
The ring indicator icon is used to display the Real-Time  
Location System (RTLS) icon, indicating that the  
administration option has been set to ON. An incoming call,  
triggering the ring indicator icon, takes priority over the  
RTLS icon.  
Modes of operation  
The WLAN Handset 6120 and 6140 have six modes of operation (see Table 1).  
Table 1  
The WLAN Handset 6120 and 6140 Modes of operation (Part 1 of 2)  
Mode  
Description  
Standby  
This is the normal state when the handsets are online but inactive.  
In the standby state, the handset can receive calls and access the  
User Option menu. To perform other operations, the handsets  
must be active (off-hook). The standby state uses less power than  
the active (idle) state.  
Active  
This is equivalent to a regular telephone being off-hook. The  
handsets go to the active (off-hook) state when you press Start  
when the handsets are in the standby or active (idle) state. When  
in the active (off-hook) state, the handsets use a soft ring.  
Active idle  
The soft key display area is active but there is no dial tone. From  
the standby mode, press the Actv soft key to enter the active idle  
mode and display available soft keys.  
Config Menu  
Message Alert  
User preferences are accessed in the Config Menu. In this mode  
the handsets are on, but cannot receive calls.  
Custom text messaging applications can be programmed for your  
facility. This mode is activated through FCN+8, 9, # or * if  
programmed..  
25  
         
Your WLAN Handset 6120 and 6140  
Table 1  
The WLAN Handset 6120 and 6140 Modes of operation (Part 2 of 2)  
Mode  
Description  
Push-to-talk  
(PTT)  
This feature is only available in the WLAN Handset 6140. The  
WLAN Handset 6140 uses channels for incoming and outgoing  
radio communication.While PTT is active, the handset is in PTT  
mode.  
Menu navigation  
The navigation keys (Nav keys) located below the soft keys are used to navigate  
through menu options. These keys are referred to in this guide as Nav keys (NavS,  
NavT, NavW, NavX) and Enter.  
Figure 1  
Menu navigation  
Shortcut Keys  
When a menu is displayed, a shortcut key can be displayed on the right edge of the  
menu line. Press the corresponding number on the keypad to activate the  
corresponding menu option.  
Handset Displays  
The top row of the display provides status indicators for various handset conditions. It  
is referred to as the status bar.  
The middle row displays information about the handset identity, user profile, calls in  
progress, menu options, and data from the telephone.  
The bottom row displays soft key labels.  
26  
     
Your WLAN Handset 6120 and 6140  
Figure 2 Standby Mode Display  
Figure 3  
Feature mode display  
Feature Activation displays  
The handset enters Active Idle mode when Actv is pressed from standby mode,  
displaying feature activation softkeys. These softkeys also display during an active  
call.  
When FCN is pressed during active idle mode or while in an active call, the softkey  
labels shown below display additional features that can be activated for call handling.  
Additionally, when FCN is pressed during active or active idle mode, a Feature List  
displays that lists features that have been configured for your facility. The Exit  
softkey or END returns to the previous display.  
Features may also be programmed to the Line key. Press Line when in active mode to  
view the list of features that have been programmed for your facility. Line features are  
explained later in this text.  
27  
 
Your WLAN Handset 6120 and 6140  
Soft key labels  
The bottom row of the display shows labels that are associated with the four soft keys  
just below it. When a soft key is active, a label appears to describe its function. If you  
press the soft key, the feature is activated. When additional softkeys are available, the  
More softkey displays. Press More to view additional soft key labels.  
The following table shows some of the soft keys that are available.  
Table 2  
WLAN Handset 6120 and 6140 soft key labels  
Soft key label  
Description  
Action  
Back  
Go Back  
Returns to the previous menu display.  
CAPS  
caps  
Change case  
Toggles to allow a change in case when you  
enter alphabetical text.  
Clr  
Clear  
Deletes the entry.  
Cncl  
Cancel  
Returns to the previous menu display without  
saving any data that is entered.  
Del  
Delete  
Deletes the character to the left of the cursor.  
Done  
Finished  
Exits a list when more than one selection is  
possible.  
Exit  
Hold  
Cfg  
Exit  
Exits the menus.  
Hold  
Places a call on hold.  
Configure  
Mute  
Opens the config menu.  
Mute  
No  
Toggles to mute or unmute the microphone.  
Press to reply No to a displayed question.  
Negative  
reply  
Play  
Prof  
Redl  
Spdc  
Play  
Plays the selected ring tone.  
Profile  
Redial  
Opens the profile menu.  
Displays a list of the last 10 numbers entered.  
Opens the list of speed-dial numbers.  
Speed-dial  
call  
28  
 
Cleaning your handset  
Table 2  
WLAN Handset 6120 and 6140 soft key labels  
Soft key label  
Spkr  
Description  
Action  
Speakerphone Toggles the speakerphone function.  
Lock  
Lock keys  
Press Cfg + Enter, to lock the keypad.  
Unlk  
Unlock keys  
Active USB  
Press Cfg + Unlk to unlock a locked keypad.  
USB  
Displays when the handset is being configured  
by the USB port of the dual charger.  
Yes  
Positive reply Press to reply Yes to a displayed question.  
Cleaning your handset  
The WLAN Handset 6120 and 6140 occasionally need to be cleaned to maintain  
appearance. In general, wiping the handset surface with a plain-water-dampened cloth  
or paper towel removes most films or residues.  
If more rigorous cleaning is required, you can use:  
• A mild detergent solution. Be sure to wipe away any detergent residue with a  
plain-water-dampened cloth.  
• Any general-purpose household glass and surface cleaner. A spray cleaner may  
be used with care. Do not spray at an angle. Do not allow liquid cleaners to seep  
into keypad. Be sure to wipe away any detergent residue with a clean  
water-dampened cloth. Do not immerse. Spray the cleaner on a soft cloth or  
paper towel and then wipe the handset.  
• Pre-treated cloths, like those used for eyeglasses or cameras.  
• Pre-moistened towelettes. Avoid those containing lanolin or aloe as it leaves a  
slippery residue.  
• Isopropyl alcohol, applied by a damp cloth or paper towel. When you use  
alcohol, do not rub the keypad characters vigorously, as this significantly  
29  
   
Care of your handset  
degrades legibility.  
ATTENTION  
Do not use furniture polishes, waxes, or plasticizer-based cleaner.  
Do not use lanolin, aloe, glycerin, or other skin care products.  
Do not apply any solvent such as acetone or mineral spirits.  
Do not directly spray or immerse the handset.  
If the headset connector is dirty, you can experience a scratchy or intermittent signal.  
To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol.  
Gently insert in the connector and twist, repeating several times. If available, blow  
compressed air into the connector to clear debris.  
Care of your handset  
To ensure proper care of your handset:  
• Avoid dropping the handset or knocking it against hard surfaces. To protect the  
handset, carry it in a holster or carrying case.  
• Do not open the handset or disassemble the charger. Either of these actions will  
void your warranty.  
• Turn off the handset and unplug the charger before cleaning. Do not exert  
undue pressure on the electrical contacts of the charger while cleaning.  
• Keep the headset jack covered when not in use.  
• Use a carrying case to help protect the surfaces and to help prevent liquids, for  
example, rain from entering into the interior of the handset.  
• If your handset gets wet, follow the procedure below:  
1
2
3
4
Power off the handset.  
Remove the battery pack from the handset.  
Shake excess liquid from the handset.  
Place the handset and battery pack in an upright position  
in a dry, well ventilated area.  
5
Allow the handset and battery pack to dry for 72 hours  
before you reconnect the battery pack and power on the  
handset.  
If the handset still does not work, contact your phone system administrator for  
assistance.  
30  
 
Basic handset operation  
Basic handset operation  
Attention: Press End to disconnect from a previous call.  
Powering on and off the WLAN Handset 6120 and 6140  
To power on/off the handset:  
Press End to turn on. Press and hold End to  
turn off.  
Locking the keypad  
Press Cfg + Enter to manually lock the  
keypad.  
Unlocking the keypad  
Press Unlk + # to unlock the keypad.  
Making an internal call  
To make an internal call  
1. Press Start and wait for a dial tone.  
2. Enter the internal extension.  
Making an external call  
To make an external call  
1. Press Start and wait for a dial tone.  
2. Enter the external number.  
31  
           
Basic handset operation  
Selecting a line  
To select a line  
If multiple lines are available, your telephone  
system can require you to select a line before  
you enter a number.  
1. Press the Line button.  
2. Press the number key that corresponds  
to the desired line.You will hear a dial  
tone.  
Entering a number  
To enter a number  
1. While the handset is in standby mode,  
press Start.  
+
2. Listen for the dial tone.  
3. Press the number pad to enter the  
number.  
Redialing a number  
To redial a number  
1. While the handset is in standby mode  
press the Actv soft key.  
2. Press the Redl soft key.  
A list of recently-called numbers is  
displayed.  
3. Use the Nav keys to select the number  
you wish to redial.  
4. Press the Dial soft key.  
Answering a call  
The handset rings or vibrates to alert you of an incoming call. A line indicator on the  
display shows the caller’s name and extension.  
32  
       
Basic handset operation  
To answer a call  
1. Press Start and hold the earpiece to your  
ear.  
2. Alternatively, activate the speakerphone  
by selecting the spkr soft key.  
Answering a call on a second line  
If you are on a call and hear subdued ringing, a call is incoming on a second line. The  
line number on the display is flashing.  
1. Press FCN.  
2. Place your first call on hold.  
3. Press Line.  
4. Scroll using the Nav keys to select the  
line displaying the incoming call.  
5. Press Enter to answer the call.  
Muting the microphone  
To mute the microphone  
Press FCN + Mute.  
Placing a call on hold  
To place a call on hold  
Press FCN + Hold.  
Resuming a held call  
To resume a held call  
Press Line and then press the line number  
key.  
33  
       
Basic handset operation  
Hanging up  
To hang up a call  
Press End.  
To return to the standby mode, do this action  
at the end of each call.  
Adjusting the speaker volume  
To adjust the speaker volume  
Press volume up/down on the side of the  
handset during the call.  
Changing the ring volume  
To change the ring volume  
Press volume up/down on the side of the  
handset while the phone is ringing. The  
default ring volumes are set in the User  
Profile menus.  
Silencing the ringing  
To silence the ringing  
Press End to silence the ring.  
Opening the speed-dial list  
To open the speed-dial call list  
1. Press Actv.  
2. While the handset is in standby mode,  
press the Spdc soft key.  
Activating the speakerphone  
To activate the speakerphone  
Press the Spkr soft key and speak into the  
34  
           
Basic handset operation  
handset. Note that this feature may not be  
activated at your facility.  
Answering using the headset  
To answer using the headset  
Press any key (other than End) to answer a  
call when the headset is plugged in.  
Adjusting the headset volume  
To adjust the headset volume  
Press volume up/down on the side of the  
handset during the call.  
Changing the user profile  
To change the user profile  
1. While the handset is in standby mode,  
select the Prof soft key.  
2. To select a new profile, scroll up or  
down using the Nav keys and press  
Enter.  
Opening the Personal Directory  
To open the Personal Directory  
1. While the handset is in the inactive state,  
select FCN.  
2. Using the navigation keys, navigate to  
Directories and press Enter.  
3. Continue to navigate to Personal  
Directories and press Enter.  
4. Navigate to the number you wish to call.  
5. Press the Dial soft key.  
35  
       
Basic handset operation  
Displaying additional features  
To display additional features  
During a call, press FCN to display  
additional features that are customized for  
your facility.  
Turning on the backlight  
To turn on the backlight  
The backlight illuminates when any key is  
pressed or when there is an incoming call,  
and stays on for 10 seconds. If another key is  
not pressed within 10 seconds, the backlight  
automatically turns off.  
36  
   
Advanced features  
Advanced features  
Facility-specific features  
Press FCN while off-hook to display the menu of advanced telephone features  
available at your facility. Features can be activated by pressing the corresponding  
shortcut key or by scrolling up and down using the Nav keys to highlight the option  
and pressing Enter.  
Speakerphone  
Your system administrator can enable or disable the speakerphone mode. If the  
speakerphone is enabled, it is activated by selecting the Spkr soft key. Select Spkr  
again to end speakerphone mode. The audio transfers to the handset earpiece. When  
speakerphone is disabled, Spkr does not appear as a soft key label.  
Redial  
Redl is available in the standby mode. When Redl is selected, a list of the last 10  
outgoing calls are displayed. Scroll using the Nav keys to highlight the number and  
then press Start to enter the number.  
Personal Directory  
The Personal Directory in your WLAN Handset 6120 and 6140 can store up to 20  
user-defined numbers. Open the Personal Directory list by selecting FCN from the  
inactive state and use the navigation keys. You can add, delete, or edit an entry in the  
Personal Directory.  
The Personal Directory list is sorted alphabetically. If the system speed-dial call key is  
programmed, it is listed as the first entry with a greater-than (>) symbol as the first  
character. Only the system administrator can change this entry. The <new> option  
appears until the maximum number of entries is entered.  
Real-Time Location System  
The Real-Time Location System (RTLS) is a feature on the WLAN 6120 and 6140  
Handsets enabling location tracking and monitoring of the device. Your system  
administrator turns this function ON or OFF. When the RTLS is turned ON, this  
information is displayed as an icon on a map of a selected area, such as an office  
37  
           
Advanced features  
interior.  
The Ring Indicator icon location on the handset displays the RTLS icon, and indicates  
that the RTLS administration option has been set to ON. When a call comes in, the  
ring indicator replaces the RTLS icon.  
When you are in the Config Menu and a call comes in, the RTLS icon starts blinking  
on the top of the screen. There are two ways to get the phone to ring from this point:  
1.  
Leave it alone and in 20 seconds the Config Menu will time out and  
the phone will return to the idle screen and start ringing.  
2.  
Press END or the Exit softkey to exit the Config Menu (because you  
noticed the flashing phone icon) and the phone will return to the idle  
screen and will start ringing.  
At this point, the phone can be answered by pressing the START (offhook) key. If  
desired, you can answer the call immediately without pressing END/Exit or letting  
the menus timeout.  
Speed-dial call  
You can use your WLAN Handset 6120 and 6140 to assign up to 10 speed-dial call  
keys to numbers in the Personal Directory.  
From standby mode, open the speed-dial call list by selecting the Spdc soft key. If  
programmed, the first item on this list is the system-wide speed-dial call number set  
by the system administrator. It is marked with a greater-than (>) symbol on the left  
side of the row. It is usually reserved for emergency situations.  
To place a speed-dial call, press and hold the corresponding key for one second. The  
system speed-dial key must be pressed for three seconds. The handset displays the  
name and number for one second before it dials the call. You can press End during  
this second to terminate the call.  
Alternatively, you can scroll using the Nav keys to highlight a number or listing and  
press Start or Spkr to enter the number. Press Exit to return to standby mode.  
A Personal Directory entry number can be assigned to a speed-dial key from the  
speed-dial list. Select the speed-dial call key that you wish to assign and press Set to  
open the Personal Directory list. Use the Search feature or scroll using the Nav keys  
to select the desired entry.  
38  
   
Advanced features  
Speed Dial Key 3  
Choose a Number  
>[System Name]  
[Name]  
[Name]  
[Name]  
Back  
Press Enter to assign the selected name to that speed-dial call key. Press Back to  
return to the speed-dial call list. You can edit speed-dial call entries through the  
Personal Directory, as described above.  
The Config Menu  
When the handset is in standby mode, press the Cfg soft key to enter the Config  
Menu. The handset cannot make or receive calls while in the Config Menu. You can  
set your user preferences in the Config Menu.  
Config Menu  
3
General Settings  
Lock Keys  
User Profiles  
Phone Settings  
System Info  
Prof  
Pl  
Exit  
Scroll through the menu options using the Nav keys. When an asterisk (*) appears to  
the left of an option, it indicates that the option is selected. Press Exit to return to  
standby mode. Press Back to return to the previous menu.  
39  
 
Advanced features  
Config Menu options  
Lock Keys  
User Profiles  
Silent  
Vibrate  
Loud  
Set as Active  
Ring Settings  
Noise Mode  
Telephone  
Soft  
Message Alert 1  
Message Alert 2  
Custom  
Ring in Headset  
Ring in Speaker  
Ring Cadence  
Ring Tone  
Warning Tones  
Key Tones  
Ring Volume  
Vibrate Cadence  
Ring Delay  
Push-to-talk  
continued on next page  
40  
Advanced features  
User-profiles  
Your handset ring behavior is established by five User Profiles:  
• Silent  
• Vibrate  
• Loud  
• Soft  
• Custom  
The currently-active user profile is shown on the standby display. While the handset is  
in standby mode, you can change the ring behavior by pressing Prof and selecting a  
new profile from the list. The currently-active profile is marked with an asterisk (*).  
41  
 
Advanced features  
To change the ring-tone or any other ring setting for any profile, go to User Profiles  
and select the profile, and then select Ring Settings and Telephone Ring for standard  
phone calls or one of the Message Alerts for text message. Then, select the ring  
option that you want to adjust.  
Default profile settings  
Setting/Profile  
Silent  
Vibrate  
Soft  
Loud  
Custom  
Ring Cadence  
Off  
Off  
Telephone  
Telephone  
Telephone  
Ring Tone  
Ring Volume  
Vibrate Cadence  
Ring Delay  
Tone 1  
1
Tone 1  
1
Tone 1  
3
Tone 1  
7
Tone 1  
5
Off  
Telephone  
0
Off  
Off  
Telephone  
5
0
0
0
Noise Mode  
Normal  
Speaker  
Off  
Normal  
Speaker  
Off  
Normal  
Speaker  
On  
Normal  
Speaker  
On  
Normal  
Speaker  
On  
Headset/Speaker  
Key Tones  
Warning Tones  
Push-to-talk*  
Off  
Off  
On  
On  
On  
Off  
Off  
On  
On  
On  
*Push-to-talk is available only on the WLAN Handset 6140 .  
To reset all user profiles to the default settings, contact your system administrator.  
Data entry and editing  
Enter number by pressing the keypad buttons. The blinking underscore, identifies the  
cursor position. To enter alphanumeric strings, CAPS/caps is displayed and can be  
used to toggle the case. Enter letters by repeatedly pressing the corresponding key  
until the desired letter is displayed on the screen. Use CAPS to change the case as  
needed.  
To edit during entry  
1. Press Del to delete the character to the  
left of the entry.  
2. Press Clr to delete an entry.  
3. Enter the new data.  
To edit an existing entry  
1. Scroll using the Nav keys to move the  
cursor position.  
42  
     
Advanced features  
2. Press Del to delete the character to the  
left.  
3. Insert new data by using the buttons on  
the keypad.  
Alphanumeric Entries  
Table 3  
Alphanumeric entries  
Key  
caps  
CAPS  
1
1
2
3
4
5
6
7
8
2abc  
3def  
4ghi  
5jkl  
2ABC  
3DEF  
4GHI  
5JKL  
6MNO  
7PQRS  
8TUV  
6mno  
7pqrs  
8tuv  
9wxyz  
0
9
0
*
9WXYZ  
0
* . - ! $ % & ’ ( ) + , : ; / \ = @ ~  
#
# <space>  
Push-to-talk  
This feature is available only on the WLAN Handset 6140.  
In PTT mode, the WLAN Handset 6140 can be used in a group broadcast mode in  
which the handsets operate like walkie-talkies, and in which a single handset can  
transmit to multiple listeners.  
43  
   
Advanced features  
Push-to-talk (PTT) is enabled by the system administrator and set up by the user using  
the Config Menu. See Config Menu options for details about setting up the PTT. If the  
system administrator disables the PTT, the PTT options do not appear in the Config  
Menu.  
To initiate a PTT call  
1. Press Push-to-talk.  
Wait for the display to show  
Transmitting.  
2. Speak into the microphone.  
All WLAN 6140 handsets that are  
monitoring the channel can hear the  
transmission.  
To respond to a PTT call  
Press Push-to-talk during the 10 second  
wait period.  
To select a different PTT channel  
1. Press and release Push-to-talk.  
2. Select a new channel from the list by  
scrolling using Nav keys.  
To end one PTT call and start  
another call  
1. Press End to exit the PTT call.  
2. Press Push-to-talk and select a different  
channel from the list.  
3. Press Push-to-talk to begin to transmit  
on the new channel.  
To receive a PTT call while in a  
telephone call  
1. Press End to end the telephone call.  
2. You hear the PTT call.  
To subscribe to additional PTT  
channels  
1. Open the Config Menu and select  
Push-to-talk (PTT).  
2. Select Subscribed Channels.  
3. Select the channel that you want to add.  
Subscribed channels are marked with an  
asterisk (*).  
To transmit on the priority channel  
1. Press Push-to-talk.  
2. Select the priority channel from the list.  
44  
Advanced features  
3. Press Push-to-talk and then speak.  
To end a PTT call  
Press End to exit the PTT call.  
To change PTT volume  
Use the Up and Down volume buttons  
located on the side of the handset.  
To answer a call during a PTT  
transmission  
Press Start. The PTT transmission is  
preempted by the telephone call.  
To start a telephone call during a  
PTT transmission  
1. Press Start.  
2. Enter the number that you wish to call.  
The PTT transmission is preempted  
during the telephone call.  
To turn off PTT  
Change to a different profile. Silent and  
Vibrate disable PTT by default, or  
unsubscribe from all PTT channels.  
45  
Security  
Security  
Your handset is preprogrammed by the system administrator for the type of security  
you need. For more information, talk to your system administrator.  
ATTENTION!  
Do not change the security level through your handset.  
46  
   
The headset  
The headset  
Nortel offers optional headsets (depending on market region) for use in noisy  
environments or if you need to have your hands free while talking.  
To use the headset, plug it into the jack on the bottom of the handset. The headset is  
specifically designed for the WLAN Handset 6120 and 6140.  
When you receive a call using a headset, the headset and the handset ring.  
Use only authorized headsets with WLAN Handset 6120 and 6140.  
47  
 
The headset  
48  
Handset display  
Handset display  
This section summarizes the display features of the WLAN Handset 6120 and 6140.  
Figure 4  
WLAN Handset 6120 and 6140 display  
Locked  
Ext. 555  
John Doe  
07-05 12:19p  
Profile: Loud  
1: General  
Spkr Phbk Redl Spdl  
The WLAN Handset 6120 and 6140 have three display areas:  
The top row of the display provides status indicators for various  
handset conditions. It is referred to as the status bar.  
The middle section displays information about the handset identity,  
user profile, calls in progress, menu options, and data from  
telephone.  
The lower display area shows the soft key labels.  
User Option menu  
When the WLAN Handset 6120 and 6140 are in standby mode (power is on, but the  
handset is not in use), press the Cfg button to display the User Option menu.  
This section describes the following standard User Option menu items:  
• Lock Keys  
• Language  
• Ring Options  
• Phone Options  
• System Info  
• Extension  
Check with your system administrator for the specific features that are supported by  
your WLAN Handset 6120 and 6140.  
49  
   
Handset display  
Locking the Keypad  
You can lock the handset by using the Lock Key menu.  
To lock the keypad  
1. While the handset is in the standby  
mode, press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
feature menu and highlight the  
Lock Keys feature.  
3. Press Enter to lock the keypad.  
To unlock the keypad  
1. While the handset is in standby mode,  
press the Unlk soft key.  
2. Press # to unlock the keypad.  
Selecting a Language  
For systems that support multiple languages, you can select the display language from  
a list of supported languages.  
To change the language  
1. While the handset is in standby mode,  
select the Cfg soft key.  
2. Use the Nav buttons to scroll through  
the menu and highlight Languages.  
3. Press Enter.  
4. Use the Nav buttons to scroll through  
the menu and highlight the desired  
language.  
5. Press Enter.  
6. Do one of the following:  
Press back to return to the previous  
menu and choose another option.  
50  
       
Handset display  
Press the End button to exit all  
menus and return to the standby  
state.  
Selecting Ring Options  
Phone Options presents a menu of choices:  
• Telephone Ring — presents a submenu of choices that you can set:  
Ring Cadence  
Ring Tone (see the following note 1)  
Ring Volume  
Vibrate Cadence  
Ring Delay (see the following note 2)  
• Message Alert 1 — reserved for future use.  
• Message Alert 2 — reserved for future use.  
Note 1: Ring Tone does not appear in the menu when Ring Cadence is off.  
Note 2: Ring Delay does not appear in the menu when Ring Cadence or  
Vibrate Cadence is off.  
To select Ring Cadence  
1. While the handset is in standby mode,  
select the Cfg soft key.  
2. Use the Nav keys to scroll to User  
Profiles.  
3. Press Enter to select User Profiles.  
The next menu level is displayed.  
4. Use the Nav keys to scroll through the  
menu and highlight one of the settings.  
(an asterisk [*] indicates the  
selected/active setting).  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll to Ring  
Settings.  
7. Press Enter to select the option.  
51  
     
Handset display  
8. Use the Nav keys to select Telephone  
Ring.  
9. Press Enter to select the option.  
10. Use the Nav keys to scroll to Ring  
Cadence and select one of the  
following:  
Off  
PBX — This is the default.  
Continuous  
Short Pulse  
Long Pulse  
11. Press Enter to choose the cadence.  
12. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To select Ring Tone  
Ring Tone does not appear in the menu when  
Ring Cadence is off.  
1. While the handset is in the standby  
mode, press the Cfg soft key.  
2. Use the Nav keys to scroll to User  
Profiles.  
3. Press Enter to select User Profiles. The  
next menu level is displayed.  
4. Use the Nav keys to scroll through the  
menu and highlight one of the settings  
(an asterisk [*] indicates the  
selected/active setting).  
52  
Handset display  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll to Ring  
Tone.  
7. Press Enter to select the option.  
8. Use the Nav keys to select Telephone  
Ring.  
9. Press Enter to select the option.  
10. Use the Nav keys to scroll through the  
menu and select Ring Tone.  
11. Press Enter to select the option.  
12. Use the Nav keys to scroll through the  
list and to highlight one of the  
following:  
Tone 1 — This is the default  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
13. To play the highlighted setting, press  
Play.  
14. Press Enter to choose the tone.  
15. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
53  
Handset display  
To select Ring Volume  
1. While the handset is in the standby  
mode, press the Cfg soft key.  
2. Use the Nav keys to scroll to User  
Profiles.  
3. Press Enter to select User Profiles. The  
next menu level is displayed.  
4. Use the Nav keys to scroll through the  
menu and highlight one of the settings.  
(an asterisk [*] indicates the  
selected/active setting).  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll to  
Ring Setting.  
7. Press Enter to select the option.  
8. Use the Nav keys to select Ring  
Volume.  
9. Press Enter to select the option.  
10. Do one of the following:  
Press the Back to return to the  
previous menu and choose another  
option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To select Vibrate Cadence  
1. While the handset is in standby mode,  
press the Cfg soft key.  
2. Use the Nav keys to scroll to Use  
Profiles.  
3. Press Enter to select the Use Profiles.  
The next menu level is displayed.  
54  
Handset display  
4. Use the Nav keys to scroll through the  
menu and highlight one of the settings  
(an asterisk [*] indicates the  
selected/active setting).  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll to  
Vibrate Cadence.  
7. Press Enter to select the option.  
8. Use the Nav keys to highlight one of the  
following:  
Off — This is the default.  
PBX  
Continuous  
Short Pulse  
Long Pulse  
9. Press Enter to choose the cadence.  
10. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To select Ring Delay  
Ring Delay does not appear in the menu  
when Ring Cadence or Vibrate Cadence is  
turned off.  
1. While the handset is in standby mode,  
press the Cfg soft key.  
2. Use the Nav keys to scroll to User  
Profiles.  
55  
Handset display  
3. Press Enter to select User Profiles. The  
next menu level is displayed.  
4. Use the Nav keys to scroll through the  
menu and highlight one of the settings  
(an asterisk [*] indicates the  
selected/active setting).  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll to  
Ring Delay.  
7. Press Enter to select the option.  
8. Use the Nav keys to highlight one of the  
following:  
No Delay — This is the default.  
5 Second Delay  
10 Second Delay  
9. Press Enter to choose the delay.  
10. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
Selecting Phone Options  
Phone Options presents a menu of choices:  
Noise Mode — enables the user to adjust the handset for different levels of  
noise within the work environment. Changing the Noise Mode to High or  
Severe adjusts the handset’s microphone and in-ear speaker volume to account  
for background noise. Select Normal: for most office environments; High: for  
moderate background noise; or Severe: for extremely noisy conditions. If you  
use High or Severe modes in a quiet environment, your caller may find it  
56  
     
Handset display  
difficult to hear your voice.  
Key Tones — controls whether pressing a key plays a tone.  
Warning Tones — controls whether warning tones are played when  
out-of-range or during power up and power down.  
Display Contrast — controls the amount of contrast for the display.  
Keypad Autolock — controls automatic locking of the keypad when the  
handset is in standby mode.  
To select Noise Mode  
1. While the handset is in standby mode,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Phone Options.  
3. Press Enter to select the option. The  
next menu level is displayed.  
4. Use the nav keys to scroll through the  
menu and select Noise Mode.  
5. Press Enter to select the option.  
6. Use the Nav keys to scroll through the  
menu and highlight one of the following  
settings (an asterisk [*] indicates the  
selected setting):  
Normal: For most office  
environments. This is the default  
setting.  
High: For moderate background  
noise.  
Severe: For extremely noisy  
conditions.  
7. Press Enter to select the level.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
57  
Handset display  
Press the End button to exit all  
menus and return to the standby  
state.  
.
To change the key tones  
1. While the handset is in standby mode,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
list of menu items and highlight User  
Profiles.  
3. Press Enter to select the setting.  
4. Use the Nav keys to scroll through the  
menu and highlight one of the following  
settings (an asterisk [*] indicates the  
selected setting):  
Enable Tones — This is the default.  
Disable Tones  
5. Press Enter to choose this setting.  
6. Navigate to enable/disable key tones.  
7. Press Enter to toggle between  
Enable/Disable.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all menus  
and return to the standby state.  
To change the warning tones  
1. While the handset is in standby mode,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Phone Options.  
58  
Handset display  
3. Press Enter to select the setting.  
4. Use the Nav keys to scroll through the  
menu and highlight Warning Tones.  
5. Press Enter to select the setting.  
6. Use the Nav keys to scroll through the  
menu and highlight one of the following  
settings (an asterisk [*] indicates the  
selected setting):  
Enable Warnings — This is the  
default.  
Disable Warnings  
7. Press Enter.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To change the display contrast  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Phone Settings.  
3. Press Enter to select the menu item.  
4. Use the Nav keys to scroll through the  
menu and highlight Display Contrast.  
5. Press Enter to select the setting.  
6. Use the Nav keys to adjust the contrast  
to a suitable level.  
7. Press Enter to save the setting.  
59  
Handset display  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To change the keypad autolock  
1. While the handset is in the standby  
mode, press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Phone Settings.  
3. Press Enter to select the setting.  
4. Use the Nav keys to scroll through the  
menu and highlight Keypad Autolock.  
5. Press Enter to select the setting.  
6. Use the Nav keys to scroll through the  
menu and highlight one of the following  
settings (an asterisk [*] indicates the  
selected setting):  
Disable — this is the default.  
5 seconds  
10 seconds  
20 seconds  
7. Press Enter.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
60  
Handset display  
Viewing system information  
The System Information option displays the following:  
• Phone IP Address — displays the Internet Protocol (IP) address assigned to the  
handset.  
• Server IP Address — displays the Server IP address.  
• Firmware Version — displays the software version running on the handset.  
Note: The information in the System Information option is for display purposes only.  
You cannot edit this information.  
To view the handset IP address  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight  
System Information.  
3. Press Enter to select the setting.  
4. Use the Nav keys to scroll through the  
menu and highlight Phone IP Address.  
5. Press Enter to view the IP address.  
6. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To view the Server information  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight System  
Information.  
3. Press Enter to select the setting.  
61  
   
Handset display  
4. Use the Nav keys to scroll through the  
menu and highlight Server IP Address.  
5. Press Enter to view the Server IP  
address.  
6. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To view the Firmware information  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight System Info.  
3. Press Enter to select the setting.  
4. Use the Nav keys to scroll through the  
menu and highlight FirmwareVersion.  
5. Press Enter to view the hardware  
identification number (MAC address),  
downloader version, function file  
version, and phint1 file version.  
6. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
Entering Extension number  
The Extension option enables the user to view the extension number for the handset.  
62  
     
Handset display  
This number is used to identify the handset. It is displayed when the handset is in the  
standby state.  
The Extension option is for display purposes. You cannot edit this option.  
To view the Extension  
1. While the handset is in standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Extension.  
3. Press Enter to select the option.  
4. Do one of the following:  
Press Exit to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
Setting up Push-to-talk  
Note: The Push-to-talk feature is only available on the WLAN 6140 Handset.  
Push-to-talk (PTT) mode enables two-way radio communication with another handset  
user. You can configure PTT by using the following:  
• Channel — selects the channel to be used.  
• Enable/Disable — enable or disable Push-to-talk.  
• Audio Volume — set the audio volume when using Push-to-talk.  
• Tone Volume — set the volume of the tone played for Push-to-talk.  
To set up a Push-to-talk channel  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight Push-to-talk.  
3. Press Enter to select the option. The  
next menu level is displayed.  
63  
     
Handset display  
4. Use the Nav keys to scroll through the  
menu and highlight Subscribed  
Channel.  
5. Press Enter to select the option.  
6. Select a channel (one to eight).  
7. Do one of the following:  
Press Done to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To enable or disable Push-to-talk  
1. While the handset is in the standby state,  
press the Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and highlight User Profiles.  
3. Select the profile option. The next menu  
level is displayed.  
4. Use the Nav keys to scroll through the  
menu and select Enable/Disable  
Push-to-talk.  
5. Use the Nav keys to scroll through the  
menu and highlight one of the following  
settings (an asterisk indicates the  
selected setting):  
PTT Enabled  
PTT Disabled — default.  
6. Press Enter to toggle between  
Enable/Disable.  
7. Press Enter to select the setting.  
64  
Handset display  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To change the Push-to-talk audio  
volume  
1. While the handset is in the standby state,  
press Cfg soft key.  
2. Use the Nav keys to scroll through the  
menu and select Push-to-talk.  
3. Press Enter to select the profile option.  
The next menu level is displayed.  
4. Use the Nav keys to scroll through the  
menu and highlight Push-to-talk  
Audio Volume.  
5. Press Enter to select the option.  
6. Use the Nav keys to adjust the volume  
up or down.  
7. Press Enter to select the setting.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
To change the Push-to-talk tone  
volume  
1. While the handset is in the standby state,  
press Cfg.  
65  
Handset display  
2. Use the Nav keys to scroll through the  
menu and highlight Push-to-talk.  
3. Press Enter to select the next menu  
level.  
4. Use the Nav keys to scroll through the  
menu and highlight Tone Volume.  
5. Press Enter to select the option.  
6. Use the Nav keys to adjust the volume.  
7. Press Enter to select the setting.  
8. Do one of the following:  
Press Back to return to the previous  
menu and choose another option.  
Press the End button to exit all  
menus and return to the standby  
state.  
66  
Call features  
Call features  
System administration is required for Call features. Contact your system  
administrator to ensure that these features are supported by the system software and to  
configure them on your handset.  
ATTENTION!  
Access to the features and functions in the following sections are  
dependent on your system configuration. Contact your system  
administrator to determine whether specific features are accessible  
through your WLAN Handset 6120 and 6140.  
67  
 
Call features  
68  
Making calls  
Making calls  
This section describes the features associated with making a call.  
Use Autodial  
The Autodial feature displays, stores, and automatically enters telephone numbers.  
To use Autodial:  
1. While the handset is in standby mode,  
press the Start button.  
2. To access the Feature Keys press the  
Line button.  
3. To enter the number press a number  
(one through six) that corresponds with  
the DN.  
To display Autodial number:  
1. While the handset is in standby mode,  
press the End button.  
2. Press the Line button to view the first  
page of Autodial numbers.  
3. Press the Line button again to view the  
next page of Autodial numbers.  
To store an Autodial number:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press a number (one through six) that  
corresponds to the desired location to  
store the number.  
3. Enter the telephone number (including  
the access code) that you want to store  
on the selected AutoDial key.  
4. Press the Line button again to access the  
Feature Keys menu.  
5. Press the number key (one through six)  
that corresponds to the desired location  
selected in step 4 to store the number.  
69  
     
Making calls  
The selected line number flashes in the  
upper display area.  
Activate Ring Again  
Use the Ring Again (RingA) feature if a busy tone sounds or when there is no answer  
after placing a call. RingA causes the ring again indicator to flash, indicating that the  
person you tried to call is available. RingA automatically reenters the number. The  
RingA feature is available only when the handset is in the active state and you have  
selected the More softkey.  
To use Ring Again (RingA):  
1. Press the End button.  
2. Enter a number.  
3. If you hear a busy tone or there is no  
answer, press the RingA soft key.  
To call a RingA party when you  
receive notification:  
1. After you receive the visual notification,  
press End.  
2. Press the RingA soft key to  
automatically call the number.  
To quit RingA before notification:  
Before you see the visual notification,  
press the RingA soft key a second time.  
Redial last number called  
The Last Number Redial (Redl) feature automatically redials the last dialed number.  
To use Last Number Redial (Redl):  
1. Press the End button.  
2. Press the Actv soft key.  
3. Press the Redl soft key.  
4. Scroll using the Nav keys to select the  
number that you wish to re-dial.  
70  
         
Making calls  
5. Press the Dial soft key.  
Use Speed Call  
By entering a two-digit code (01–99), use the Speed Call(Spdc) feature to store, edit,  
and automatically enter frequently-called telephone numbers.  
To store a Speed Call (Spdc) number:  
1. Press the End button.  
2. Press the Actv soft key.  
3. Press the Spdc soft key (one through  
six) corresponding to the  
Speed Call Controller feature.  
The triangular icon flashes indicating  
programming mode.  
4. At the prompt, enter a two-digit code  
(01-99) and the telephone number. This  
number can be internal, external, or long  
distance.  
5. Enter the access code, if required.  
71  
   
Making calls  
6. Press a number key (one through six)  
that corresponds to the  
Speed Call Controller feature again to  
save the code and number.  
The flashing icon turns off.  
To make a Speed Call:  
1. Press the End button.  
2. Select the Actv soft key.  
3. Select the speed-dial number that you  
wish to call.  
Make a System Speed Call  
Use the System Speed Call feature to enter Speed Call codes that override all  
restrictions on a call.  
To make a System Speed Call:  
1. Press the Start button.  
2. Press the Spdc soft key.  
3. Select the system speed call number that  
you wish to call.  
72  
   
Making calls  
Use Conference Hotline  
Use the Conference Hotline feature to automatically enter a specific number. You can  
program other features such as Call Redirection to the Conference Hotline. Call  
Redirection redirects a Conference Hotline call so that it is answered only by one  
person.  
To use Conference Hotline:  
1. Press Start.  
2. To access the Feature Keys menu, press  
the Line button.  
3. Press the number key (one through six)  
that correspond to the  
Conference Hotline feature to  
automatically enter the number.  
73  
   
Making calls  
74  
While on an active call  
While on an active call  
This section describes the features that are available during an active call.  
Place a call on hold  
Use the Hold feature when talking on one line and another call arrives on a second  
line. Retain the original call by placing it on hold and then answer the second call.  
To place a call on hold:  
To activate the Hold function, press  
FCN and select the Hold soft key. The  
number that corresponds to the line on  
hold flashes in the upper display area.  
If Automatic Hold is enabled, the  
active call is automatically placed on  
hold when you answer the second call.  
To retrieve a call on hold:  
1. Press the Line button plus the line  
number of the call that you wish to  
retrieve to access the Feature Keys  
menu in the active (off-hook) state.  
2. Press Enter.  
Transfer a call  
Use the Transfer feature to redirect a call to the appropriate person.  
To use the Transfer feature to direct  
a call to a third party:  
1. Select the Transfer soft key.  
2. Enter the DN to which the call is being  
transferred.  
3. When the number rings or a person  
answers, press the Transfer soft key  
again to talk.  
75  
         
While on an active call  
Use Attendant Recall  
Use the Attendant Recall feature to contact an attendant during a call and to connect  
the call to the attendant.  
To contact the attendant while on a  
call:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Attendant Recall feature. Stay on  
the line until the attendant answers.  
3. Press the End button. The caller  
remains connected to the attendant.  
76  
   
While on an active call  
Use Call Park  
Use the Call Park feature to hold temporarily (park) and retrieve a call from any  
telephone or handset. Using Call Park does not tie up a line and, when configured  
network-wide, you can use it across networks. You can configure a System Park  
Extension to automatically park most calls.  
To park a call on the System Park DN  
or your own DN:  
During an active call, select the Park soft  
key.  
By default, the call is parked on your DN  
unless a System Park is enabled to  
automatically park calls on the system.  
To park a call on a DN other than the  
System Park DN or your own DN:  
1. Select the Park soft key.  
2. Enter the DN where you want to park  
the call.  
3. Select the Park soft key again.  
Record a Calling Party Number  
Use the Calling Party Number feature to record a caller’s number or to charge a call to  
an account number for accounting purposes during an established call.  
To record a caller’s number for  
accounting purposes:  
1. Press the Call Party soft key to place  
the caller on hold. The entered number  
displays.  
77  
       
While on an active call  
2. Enter a charge account number or the  
caller’s number.  
3. Press the Call Party soft key to return to  
the call.  
Display incoming calls  
Use the Display feature to display a second incoming caller’s number and name  
(if available) during an active call, without interfering with the call in progress.  
To view the information on an  
incoming call while on a call in  
progress:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number that corresponds to the  
Display feature to activate the feature.  
3. Press the Line button to access the  
Feature Keys menu.  
4. Press the number key that corresponds  
to the flashing line. The call waiting  
information displays.  
Trace a malicious call  
Use the Malicious Call Trace feature to trace nuisance calls within your system.  
To use Call Trace while on a call:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Call Trace feature.  
78  
       
Incoming calls  
Incoming calls  
This section describes the features that are available to you when a call is incoming.  
Activate Call Pickup  
Use the Call Pickup feature to pick up calls from any telephone or handset in the same  
pickup group or in another pickup group.  
To answer a call in your own  
Call Pickup group:  
1. Press the Start button.  
2. Press Pickup.  
To answer an incoming call in  
another Call Pickup group:  
1. Press the Start button.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the Group Pickup feature.  
4. Enter the pickup group number of the  
ringing handset.  
To answer a call at a specific  
extension in any pickup group:  
1. Press the End button.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the Pickup feature.  
79  
     
Incoming calls  
4. Enter the DN of the handset that is  
ringing (in your call pickup group).  
If the pickup DN or group number is  
invalid, press the End button.  
Use Call Waiting  
The Call Waiting feature alerts you to an incoming call by producing a tone. It also  
puts the current call on hold while you answer the new call.  
To answer an incoming call while on  
another call:  
1. When the incoming call tone sounds,  
press FCN to place the current call on  
hold.  
If Automatic Hold is enabled, it is not  
necessary to put the current call on hold.  
Begin with step two.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the Call Waiting feature.  
To return to the first telephone call:  
1. Choose one of the following:  
Select FCN to place the second call  
on hold.  
or  
Press the End button to end the  
second call and then press the Start  
button to enter the active (idle) state.  
80  
   
Incoming calls  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the first call.  
The first call that is on hold flashes so  
the number indicator for that line  
flashes.  
81  
Incoming calls  
82  
While away from your desk  
While away from your desk  
This section describes features that are used when you are away from your desk.  
Use Call Forward  
Use the Call Forward feature to direct incoming calls to ring at another Line (DN).  
Note: If the handset is in the process of ringing, that call cannot be forwarded.  
To forward your calls or change the  
forward number:  
1. Press the End button.  
2. Place the handset in the active (idle)  
state by pressing the Actv soft key.  
3. Press Fwrd.  
4. Enter the DN where you want to  
forward your calls.  
5. Press Fwrd a second time.  
6. Press the End button to turn off the  
handset.  
To quit Call Forward:  
Press Fwrd.  
To reinstate Call Forward to the  
same number:  
Press Fwrd twice.  
83  
     
While away from your desk  
Use Internal Call Forward  
Use Internal Call Forward to accept only calls that originate at internal DNs to ring at  
another DN. Calls that originate outside your telephone system still ring at your  
handset. Current incoming calls cannot be forwarded.  
To forward internal calls:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that correspond to  
the Internal Call Forward feature.  
3. Enter the DN to which your internal  
calls are to be forwarded.  
4. Press the Line button to access the  
Feature Keys menu.  
5. Press the number key that corresponds  
to the Internal Call Forward feature.  
To quit Internal Call Forward:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Internal Call Forward feature.  
To reinstate Call Forward to the  
same number:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Internal Call Forward feature  
twice.  
84  
   
Talk with more than one person  
Talk with more than one person  
This section describes the features that you can use to hold conversations among more  
than two people.  
Use Call Join  
Use the Call Join feature to connect calls to the current active call. This feature  
creates a conference between two callers and yourself.  
To connect a call on hold (on a  
different line) to your current call:  
1. Press the Conference soft key.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the number of the caller that you want  
to connect to your current call.  
4. Press the Conference soft key a second  
time to add the person on hold to your  
conversation.  
Set up a conference call  
Use the Conference feature to set up a conference call for three people (or six people,  
depending on your handset configuration), including yourself.  
To set up a conference call:  
1. While on a call, press the Conference  
soft key and place the party on hold.  
You hear a dial tone.  
2. Enter the number of the person you want  
to add to the conference call. Before you  
add this person to the call, you can talk  
privately to them.  
3. Press the Conference soft key a second  
time to add all the parties to the call.  
85  
         
Talk with more than one person  
4. If necessary, repeat the procedure until  
all the required people are in the  
conference.  
If the person you attempt to add to  
the conference is unavailable:  
1. Press the End button.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
to the flashing icon to return to your  
original call.  
Use Conferee Selectable Display  
Use the Conferee Selectable Display feature to list active conferees and to disconnect  
a conferee from the conference call.  
To view active conferees:  
1. Press the End button.  
2. While on a conference call, press the  
Line button to access the Feature Keys  
menu.  
3. Press the number key that corresponds  
to the Conferee Selectable Display  
feature to turn on the liquid crystal  
display (LCD) indicator. Each key press  
changes the screen to show a different  
active conferee.  
This action has no effect on the display  
of other telephones that are involved in  
the conference.  
86  
   
Talk with more than one person  
4. Press the End button. If configured, the  
Conference Count Display returns an  
updated total count of conferees. The  
LCD indicator turns off.  
To disconnect a conferee:  
1. While on a conference call, press the  
Line button to access the Feature Keys  
menu.  
2. Press the number key that corresponds  
to the Conferee Selectable Display  
feature until the conferee that you want  
to disconnect appears on the screen.  
3. Press the number key that corresponds  
to the line on which the conference call  
is established.  
4. Choose one of the following:  
For a single conferee, press the End  
button. If configured, the  
Conference Count Display returns  
an updated total count of conferees.  
The LCD indicator turns off.  
For multiple conferees, repeat steps  
one, two and three until all the  
conferees are disconnected.  
5. Press the End button.  
Use Group Call  
Use the Group Call feature to automatically call members of a predefined group, one  
at a time, until they all answer.  
To call group members:  
1. Press the End button.  
2. Press the Line button to access the  
Feature Keys menu.  
3. Press the number key that corresponds  
87  
   
Talk with more than one person  
to the Group Call feature.  
The feature automatically calls all group  
members. The icon flashes until all  
members answer.  
The line numbers of the group members  
appear on the display as they answer.  
When the last participant answers, the  
Group Call indicator lights steadily.  
When a party in your group is on a  
conference call or another group call,  
they are not connected to your group  
call.  
After everyone in the group answers,  
only the party who made the group call  
can put the call on hold.  
To answer a group call:  
Press the End button.  
About Notification tones:  
If you are on a call and receive three  
10-second tones, this is the notification  
of a group call on your current exten-  
sion.  
If you are on a call on another line on  
your handset when a group call is made,  
you receive a long tone through the  
handset or speaker.  
You do not receive a notification of a  
group call if you are already on a confer-  
ence call or another group call.  
88  
Talk with more than one person  
To end a group call:  
Press the End button..  
When the party who made the group call  
disconnects, the call terminates for all  
members of the group. However, the other  
members of the group call can disconnect  
from the call and not affect the members still  
on the call.  
89  
Talk with more than one person  
90  
Work without interruption  
Work without interruption  
This section describes the features that provide uninterrupted work time.  
Activate Make Set Busy  
Use the Make Set Busy feature to make your handset appear busy to all callers.  
To activate Make Set Busy:  
1. With the handset in standby mode, press  
the Line button to access the Feature  
Keys menu.  
2. Scroll using the Nav keys and highlight  
the Make Set Busy feature.  
3. Select Enter.  
To deactivate Make Set Busy:  
1. With the handset in standby mode, press  
the Line button to access the Feature  
Keys menu.  
2. Scroll using the Nav keys and highlight  
the Make Set Busy feature a second  
time.  
3. Select Enter.  
91  
     
Work without interruption  
92  
Other call features  
Other call features  
This section describes some of the call features available on your WLAN Handsets  
6120 and 6140.  
Use Call Page Connect to make an announcement  
Use the Call Page Connect feature to make an announcement over a paging system.  
Note: A Page key on an attendant console overrides and disconnects the telephones.  
The telephones must reaccess the Page trunk.  
To connect to Call Page:  
1. While the handset is in standby mode,  
enter the Page Trunk Access Code to  
complete the connection to the page  
system.  
2. Make your announcement.  
To disconnect Call Page:  
3. Press the End button.  
Use Centrex/Exchange Switchhook Flash  
Use the Centrex/Exchange Switchhook Flash feature during an established call to use  
a Centrex service, such as Call Transfer or Three-Way Calling.  
To use Centrex/Exchange Line  
Switchhook Flash:  
1. While in a call, press the Line button to  
access the Feature Keys menu.  
2. Press the number that corresponds to the  
Centrex Switchhook Flash feature.  
A special dial tone sounds.  
3. Enter the codes for your custom  
Centrex feature.  
4. Press the End button.  
93  
         
Other call features  
Charge a call or charge a forced call  
Use the Call Charge feature to charge a call to a specific account. The Forced Charge  
feature charges long-distance calls from a handset that is restricted to local calls.  
To charge a local or long-distance call  
to an account before you dial:  
1. Select More.  
2. Select the Charge soft key.  
3. Enter the charge account number.  
4. Press the Charge soft key again.  
5. At the tone, dial the number.  
To charge a call in progress:  
1. Select the Transfer soft key or the  
Conference soft key. The call is placed  
on hold.  
2. Press the Charge soft key.  
3. Enter the charge account number.  
4. Press the Line button to access the  
Feature Keys menu.  
5. Press the number key that corresponds  
to the line of the call to return to the call.  
94  
     
Other call features  
To charge a call to an account when  
you transfer a call:  
1. To place the call on hold, select the  
More soft key.  
2. Press the Charge soft key.  
3. Enter the charge account number.  
4. After you hear the dial tone, enter the  
number to which the call is to be  
transferred.  
5. Press the Transfer soft key when you  
hear the handset ring.  
You can talk privately to the person at  
the transfer number before you press the  
Transfer soft key.  
To charge a call to an account when  
you add someone to a conference call:  
1. Select the More soft key. The call is  
placed on hold.  
2. Select the Charge soft key.  
3. Enter the charge account number.  
4. Enter the number of the person that you  
want to add to the conference.  
5. Select the Conference soft key.  
Use Enhanced Override  
Use the Enhanced Override feature to override an active call after you attempt to use  
a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation  
call (such as placing a call on hold and calling another party).  
To use Enhanced Override:  
1. If you receive a busy signal after  
entering a number, press the Line button  
to access the Feature Keys menu.  
2. Press the number key that corresponds  
95  
   
Other call features  
to the Override feature to initiate a  
Forced Camp-on.  
If either party on the call disconnects at  
this time, you hear an overflow (fast  
busy/engaged) signal.  
3. Press the number key that corresponds  
to the Override feature again.  
The two parties remaining on the call  
hear an override tone, and a conference  
call is established between all three  
participants. If a participant disconnects,  
the other two remain connected.  
To end the connection:  
Press the End button.  
Use Forced Camp-on  
Use the Forced Camp-on feature to automatically ring another handset (internal or  
external) immediately after that handset disconnects from its current call. Using  
Forced Camp-on in conjunction with Priority Override is referred to as Enhanced  
Override.  
To use Forced Camp-on:  
1. If you receive a busy signal after  
entering a number, press the Line button  
to access the Feature Keys menu.  
96  
   
Other call features  
2. Press the number key that corresponds  
to the Override feature to initiate a  
Forced Camp-on.  
The party that you called receives a  
tone, and you receive a ring/ringback  
signal or busy/engaged signal,  
depending on the options chosen. You  
are now camped-on to the number you  
entered.  
3. When the party that you called finishes  
their call, your handset automatically  
enters the number. Both your handset  
and their handset rings.  
To answer a call camped on to your  
extension:  
When the handset rings, press the Start  
button.  
You can program your handset for either  
Camp-on or Call Waiting, but not both.  
Use Privacy Release  
Use the Privacy Release feature to enable one or more people who share your DN to  
join a call.  
To use Privacy Release:  
1. Press the Line button.  
2. Press the Privacy Release soft key  
during a call. A party joins the call by  
pressing the shared number (DN) key on  
their handset (Multiple Appearance DN  
feature).  
97  
     
Other call features  
98  
Branch Office  
Branch Office  
This section describes the Branch Office handset which can operate in Normal Mode  
or Local Mode.  
Normal Mode  
In Normal Mode, the handset registers with the Main Office and receives services  
from the Main Office. At any time during Normal Mode, you can check local mode  
functionality (make and receive calls) by enabling Local Mode and then return to  
Normal Mode.  
Local Mode  
If the WAN connection goes down, the handset loses communication with the Main  
Office TPS. The handset then registers with the Branch Office and receives services  
from the Branch Office. When in Local Mode, Local Mode displays on the handset.  
Troubleshoot Branch Office  
When using Branch Office, you can see error messages on your screen. Table 4 lists  
error messages and corrective actions.  
Table 4  
Troubleshoot Branch Office  
Display Message  
Probable Cause  
Actions  
Local Mode  
Network problem.  
Contact local network  
administrator if problem  
persists.  
Local Mode  
Invalid ID (1)  
Gatekeeper unable to find end  
point from Branch User ID.  
Notify local network  
administrator.  
Local Mode  
Invalid ID (2)  
Branch User ID not found in  
any equipped TN.  
Notify local network  
administrator.  
99  
                 
Branch Office  
100  
Hospitality features  
Hospitality features  
The hospitality features in this section are intended for hotel operations.  
Activate Message Registration  
Use the Message Registration feature to read, change, or reset meters that log your  
hotel calls.  
To read meters:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Message Registration feature.  
3. Enter the room Directory Number (DN).  
4. Press the number key that corresponds  
to the Message Registration feature  
again.  
To change a meter:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Message Registration feature.  
3. Enter the room DN number.  
4. Enter the correct meter count.  
5. Press the * key.  
6. Press the Line button to access the  
Feature Keys menu.  
7. Press the number key that corresponds  
to the Message Registration feature  
again.  
To reset a meter to zero:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
101  
       
Hospitality features  
to the Message Registration feature.  
3. Enter the room Directory Number (DN).  
4. Press the * key.  
5. Press the Line button to access the  
Feature Keys menu.  
6. Press the number key that corresponds  
to the Message Registration feature  
again.  
Use Maid Identification  
Use the Maid Identification feature to track the cleaning status of rooms. The maid  
enters the information from the telephone in each room.  
To enter cleaning status:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Room Status feature.  
3. Enter the Directory Number (DN) for  
the room for which the cleaning status is  
being changed.  
4. Enter one of the following cleaning  
status codes:  
1 = Cleaning requested  
2 = Cleaning in progress  
3 = Room cleaned  
4 = Room passed inspection  
5 = Room failed inspection  
6 = Cleaning skipped  
7 = Not for sale  
The interrupted dial tone sounds.  
5. Press the * key.  
6. Enter the Maid ID. If you enter the  
102  
   
Hospitality features  
wrong Maid ID, press the * key and  
redial the ID.  
7. Press the Line button to access the  
Feature Keys menu.  
8. Press the number key that corresponds  
to the Room Status feature.  
Display Room Status  
The Room Status feature prints the status of a room by using the Display Module.  
To read the status of a room:  
1. Press the Line button to access the  
Feature Keys menu.  
2. Press the number key that corresponds  
to the Room Status feature.  
3. Enter the Directory Number (DN) for  
the room. The DN displays followed by  
a two-digit code.  
The first digit indicates the occupancy  
status:  
0 = Room vacant  
1 = Room occupied  
The second digit indicates the cleaning  
status of the room:  
1 = Cleaning requested  
2 = Cleaning in progress  
3 = Room cleaned  
4 = Room passed inspection  
5 = Room failed inspection  
6 = Cleaning skipped  
7 = Not for sale  
4. Press the Line button to access the  
Feature Keys menu.  
103  
   
Hospitality features  
5. Press the number that corresponds to the  
Room Status feature.  
To change the status of a room:  
1. Press the Line button to access the  
Feature Keys.  
2. Press the number key that corresponds  
to the Room Status feature.  
3. Enter the Directory Number (DN) for  
the room. The DN displays followed by  
a two-digit code.  
The first digit indicates the  
occupancy status:  
0 = Room vacant  
1 = Room occupied  
The next digit indicates the cleaning  
status of the room:  
1 = Cleaning requested  
2 = Cleaning in progress  
3 = Room cleaned  
4 = Room passed inspection  
5 = Room failed inspection  
6 = Cleaning skipped  
7 = Not for sale  
4. Enter the status code for the room. A  
three-digit code appears. The first digit  
indicates the occupancy status, the  
second the old cleaning status, and the  
third the new status.  
5. Press the Line button to access the  
Feature Keys menu.  
6. Press the number key that corresponds  
to the Room Status feature.  
104  
Battery packs  
Battery packs  
This section provides information on the battery packs for the WLAN Handset 6120  
and 6140.  
The interchangeable Lithium Ion battery with standard capacity battery pack for the  
WLAN Handset 6120 and 6140 must be recharged periodically. Interchangeable  
Lithium Ion battery with standard capacity Standby time is when the handset is turned  
on, but not in an active call.  
— Standard Battery Pack capacity:  
for moderate call usage  
requires up to two hours to fully charge  
— Extended Battery Pack capacity:  
for intermediate call usage  
requires up to three hours to fully charge  
— Ultra-Extended Battery Pack capacity:  
for heavy call usage  
requires up to four hours to fully charge  
Recommended battery replacement interval is every 12 - 13 months under normal  
usage duty cycle.  
Batteries deteriorate continuously at various rates from the time they are  
manufactured. Storage temperature is an important deterioration factor for all types of  
batteries. The cooler a battery is kept, the slower it will deteriorate, as long as its  
temperature remains above freezing. Damaging changes can occur in some types of  
batteries below freezing, so generally batteries should not be stored in a freezer or  
otherwise in freezing temperatures.  
Low battery indicators  
The Battery Pack icon on the status line of the handset display provides a visual  
indication of the amount of charge that remains in the Battery Pack. When the icon  
shows empty, if the handset is in standby mode, you hear a brief, modulated-ring  
signal, and the Battery Low message appears. The handset cannot be used until it is  
charged. If you are in a call you hear soft beeps, first slow and then fast, until the  
handset is unusable. When you first hear the beeps, you have two minutes to end the  
call or change the Battery Pack.  
105  
         
Battery packs  
Removing and inserting the battery pack  
To remove a battery pack  
1. Press down on the latch on the battery  
pack at the back of the handset.  
2. Pull the battery pack towards you.  
The battery pack releases outward.  
To insert a battery pack  
1. Slide the lip of the battery pack into the  
handset cavity.  
2. Push the top of the battery pack until it  
snaps into place.  
Do not force the battery pack into the  
handset.  
Charging your handset  
To charge a battery pack  
You must charge the battery pack before its  
first use.  
1. Press End to terminate any calls.  
The handset can be off or in standby  
state during charging.  
2. Place the handset, face forward, into the  
Desktop Charger.  
An animated charge icon indicates that  
charging is in progress.  
3. Charge the battery pack.  
If the handset is in standby mode, it  
displays its extension number and  
Charging. It is fully operational and can  
receive calls. If the handset is off, only  
Charging is displayed and the handset  
cannot receive calls.  
106  
       
Battery packs  
It is normal for the battery pack to  
become warm when charging.  
4. When the handset is fully charged,  
Charge Complete is displayed.  
Remove the handset from the charger.  
107  
Desktop Chargers  
Desktop Chargers  
Three charger models are available for the WLAN Handset 6120 and 6140.  
— Charges one handset with an installed battery pack.  
— Charges the handset and a spare battery pack.  
— Charges up to four battery packs at one time.  
• Single Charger  
• Dual Charger  
• Quad Charger  
Single Charger  
The single charger is designed so that the handset can remain operational through  
speakerphone or headset use while the battery pack is being charged. The handset can  
also be charged while in standby mode or powered off mode.  
Figure 5  
The WLAN Handset 6120 and 6140 Desktop Charger  
1
2
ABC  
3
DEF  
4
GHI  
5
JKL  
6
MNO  
7
PQRS  
8
TUV  
9
W
XYZ  
<
*
0
# >  
FCN  
LINE  
ATTENTION  
Do not place anything in the Desktop Charger other than the WLAN  
Handset 6120 and 6140. Because you might damage the contacts.  
Bent contacts can stop the charging of the handset.  
108  
     
Desktop Chargers  
Using the Single desktop charger  
To charge the WLAN Handset 6120  
and 6140  
1. Press End to terminate any calls.  
The handset can be off or in standby  
state during charging.  
2. Place the handset, face forward, into the  
Desktop Charger.  
An animated charge icon indicates that  
charging is in progress.  
3. Charge the battery pack.  
If the handset is in standby mode, it  
displays its extension number and  
Charging. It is fully operational and can  
receive calls. If the handset is off, only  
Charging is displayed and the handset  
cannot receive calls.  
It is normal for the battery pack to  
become warm when charging.  
4. When the handset is fully charged,  
Charge Complete is displayed.  
Remove the handset from the charger.  
Cleaning the Desktop Charger  
Clean the Desktop Charger by wiping the surface with a plain-water-dampened cloth  
or paper towel. A mild detergent solution can be used. Be sure to wipe away any  
detergent residue with a plain-water-dampened cloth.  
CAUTION  
Do not immerse the charger in water or any other liquid.  
Do not pour liquids into the charger slot.  
You can clean the battery pack contacts on the handset with isopropyl (rubbing)  
alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the  
109  
         
Desktop Chargers  
exposed battery pack contacts.  
ATTENTION  
Always use the Desktop Charger provided to charge the battery  
pack. Other chargers can damage the battery pack.  
Only use the original plug-in power adapter for the Desktop Charger.  
Do not dip the battery pack in water or throw into a fire.  
Do not dispose of the battery pack with your domestic waste.Take  
used battery packs to an appropriate collection point for recycling or  
send them back to your supplier or servicing agent.  
Replacement battery packs are available from your supplier or  
servicing agent.  
110  
Dual Charger  
Dual Charger  
This section describes the dual charger available with the WLAN Handset 6120 and  
6140.  
The Dual Charger for the WLAN Handset 6120 and 6140 charges the battery pack in  
the handset while it remains operational and also charges an additional battery pack in  
the rear charging bay.  
Figure 6  
The WLAN Handset 6120 and 6140 Dual Charger  
1
2AB  
C
3DEF  
4GH  
I
5JKL  
6MNO  
7PQR  
S
8TUV  
9WXY  
Z
<
*
0
#
>
FCN  
LIN  
E
The Dual Charger comes with the appropriate power supply for the site. Place the  
Dual Charger on a flat, horizontal surface. Plug the power supply into the Dual  
Charger and into an appropriate wall outlet.  
ATTENTION  
Do not place anything in the Dual Charger other than the WLAN  
Handset 6120 and 6140 battery packs because you can damage the  
contacts. Bent contacts can stop the charging of the battery packs.  
The handset and spare battery cannot charge simultaneously. If both require charging,  
the handset has priority and recharges first. After the handset is fully charged, the  
spare battery is charged.  
111  
   
Dual Charger  
Using the Dual Charger  
To charge the WLAN Handset 6120  
and 6140  
1. Place the handset, face forward, into the  
front slot of the Dual Charger.  
The handset can be off or in standby  
mode during charging. The LED  
displays the charging status. See  
instruction Single charger.  
2. Charge the handset battery.  
If the handset is in standby mode, it  
displays its extension number and  
Charging. It is fully operational and can  
receive calls. If the handset is off, only  
Charging is displayed and the handset  
cannot receive calls.  
It is normal for the battery pack to  
become warm when charging.  
3. When the handset is fully charged,  
Charge Complete is displayed.  
Remove the handset from the charger.  
The battery pack starts to charge.  
Cleaning the Dual Charger  
Clean the Dual Charger by wiping the surface with a plain-water-dampened cloth or  
paper towel. A mild detergent solution can be used. Be sure to wipe away any  
detergent residue with a plain-water-dampened cloth.  
CAUTION  
Do not immerse the charger in water or other liquid.  
Do not pour liquids into the charger slot.  
You can clean the battery pack contacts on the handset with isopropyl (rubbing)  
alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the  
112  
           
Dual Charger  
exposed battery pack contacts.  
IMPORTANT  
Always use the Desktop Charger provided to charge the battery  
pack. Other chargers can damage the battery pack.  
Only use the original plug-in power adapter for the Desktop Charger.  
Do not dip the battery pack in water or throw into a fire.  
Do not dispose of the battery pack with your domestic waste. Take  
used battery packs to an appropriate collection point for recycling or  
send them back to your supplier or servicing agent.  
Replacement battery packs are available from your supplier or  
servicing agent.  
113  
Quad Charger  
Quad Charger  
This section describes the quad charger that is available with the WLAN Handset  
6120 and 6140.  
The quad charger is designed so that the handset can remain operational through  
speakerphone or headset use while the battery pack is being charged. The Nortel  
WLAN Handset 6120 and 6140 Quad Charger (see Figure 7) can simultaneously  
charge four battery packs. You can mount the quad charger on either a horizontal or a  
vertical surface. The battery pack snaps into the charging slot. The indicator light  
above the occupied bay indicates the charging status of the battery pack in the bay.  
Figure 7  
The WLAN Handset 6120 and 6140 Quad Charger  
The Quad Charger includes the appropriate power supply for the site. Place the Quad  
Charger on a flat, horizontal surface. Plug the power supply into the Quad Charger  
and into an appropriate wall outlet.  
IMPORTANT  
Do not place anything in the Quad Charger other than the WLAN  
Handset 6120 and 6140 battery packs. You might damage the contacts.  
Bent contacts can keep the battery packs from charging.  
Using the Quad Charger  
To charge a battery pack  
1. Insert the battery pack into one of the  
four charging bays.  
The LED above the charging bay turns  
on. If the LED starts to blink as soon as  
114  
         
Quad Charger  
the battery pack is inserted, remove the  
battery pack and reinsert it into the  
charger.  
If a flashing LED indicates a battery  
pack failure, check the battery pack in a  
different bay or substitute another  
charger and repeat the operation that  
caused the failure. If the same battery  
pack lights a steady LED when inserted  
in a different bay or charger, the first  
charger can be faulty. Contact your  
system administrator for service  
information.  
2. When charging is complete, the LED  
turns off. Remove the battery pack from  
the charger.  
Cleaning the Quad Charger  
Clean the Quad Charger by wiping the surface with a plain-water-dampened cloth or  
paper towel. A mild detergent solution can be used. Be sure to wipe away any  
detergent residue with a plain-water-dampened cloth.  
CAUTION  
Do not immerse the charger in water or any other liquid.  
Do not pour liquids into the charger slot.  
You can clean the battery pack contacts on the handset with isopropyl (rubbing)  
alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the  
115  
   
Quad Charger  
exposed battery pack contacts.  
IMPORTANT  
Always use the Quad Charger provided to charge the battery pack.  
Other chargers can damage the battery pack.  
Only use the original plug-in power adapter for the Quad Charger.  
Do not dip the battery pack in water or throw into a fire.  
Do not dispose of the battery pack with your domestic waste. Take  
used battery packs to an appropriate collection point for recycling or  
send them back to your supplier or servicing agent.  
Replacement battery packs are available from your supplier or  
servicing agent.  
116  
Terms you should know  
Terms you should know  
Attendant  
A telephone operator in your organization.  
Autodial  
A telephone number programmed on the Autodial key  
for one-touch dialing.  
Call party information  
The display showing Call Party Name Display (CPND)  
information including the telephone number and name  
of the incoming call. The system must have CPND  
enabled.  
Desktop Charger  
The Desktop Charger is used to recharge the battery  
pack for the WLAN Handset 6120 and 6140 and a spare  
battery pack.  
DNS  
Domain Name System (DNS), an industry-standard  
protocol, locates computers on an IP-based network.  
Directory Number (DN)  
Dual Charger  
Feature display  
A number consisting of one to seven digits for a handset.  
This number is also known as an extension number.  
The Dual Charger is used to recharge the battery pack  
for the WLAN Handset 6120 and 6140  
An area that shows status information about the feature  
in use. It also displays the name and status of the active  
session.  
Feature keys  
The features that are accessed by pressing the Line key.  
117  
                 
Terms you should know  
Fixed key  
The hard-labeled keys on your handset..  
Indicator  
An LCD or an LED that indicates the status of a feature  
by a flash, wink, steady on, or off.  
Interrupted dial tone  
More  
A broken or pulsed dial tone, heard when you access  
some of the features on your handset.  
An option that enables access to the multiple layers of  
the soft key features. These keys are the four keys  
located directly below the display area.  
Paging tone  
A special tone that is heard when you use the Radio  
Paging feature. You hear two beeps followed by dial  
tone.  
Primary Directory Number  
The main extension number on your handset. It is also  
called the Primary Directory Number (PDN) key.  
Private Line  
You can assign the Private Line feature to your handset.  
With this line, you can reach an outside number without  
dialing a code to access an outside line. Internal  
extensions cannot be dialed from a private line.  
Quad Charger  
The Quad Charger is used to recharge up to four battery  
packs at one time for the WLAN Handset 6120 and  
6140.  
Real-Time Location System (RTLS)  
The Real-Time Location System (RTLS), a position and  
tracking tool, is a fully automated system that  
continually monitors the location of assets and  
personnel.  
118  
                 
Terms you should know  
Secondary Directory Number  
A second incoming/outgoing line for your handset.  
Shared Directory Number  
A DN (extension) that is shared by two or more persons.  
Soft keys (self-labeled)  
A set of keys programmed by your system  
administrator. These four keys located directly below  
the display area have four programmable layers. The  
layers are accessed through the More key.  
Special dial tone  
Status Messages  
The three consecutive tones followed by a dial tone that  
you hear when you access handset features.  
A message displayed to inform the user of important  
information. A right arrow appears if more than one  
Status Message is present. Examples of Status Messages  
include: Message Waiting; All Lines Forwarded to:  
6453; Do Not Disturb On; Ring Again active; Ringer is  
OFF; and Line x Unavailable.  
System or switch  
TFTP  
Your office communications system.  
TFTP is used to update the WLAN Handsets 6120 and  
6140 software over the 802.11b wireless LAN.  
User Interface  
In this User Guide, User Interface refers to the display  
screen that interacts with the end user as a result of an  
action or event.  
119  
             
Terms you should know  
120  
Index  
Conference call 85  
Index  
Conference Hotline 73  
A
Active (off-hook) state 25  
Attendant 117  
Attendant Recall 76  
Auto Dial 117  
Autodial 69  
Desktop Charger 108, 109, 117  
Directory Number 117  
B
Battery packs 105  
Branch Office 99  
C
Call Forward 83  
Call Join 85  
Call Page Connect 93  
Call Park 77  
Call Party 77  
Call party information 117  
Call Pickup 79  
Call Trace, Malicious 78  
Call Waiting 80  
Centrex/Exchange Switchhook Flash 93  
Charge a call 94  
Feature display 117  
G
Group Call 87  
Charge a Forced call 94  
Charge the battery pack 112, 114  
Charge the Wireless Handset 109, 112  
Clean the Desktop Charger 109  
Clean the Dual Charger 112  
Clean the Quad Charger 115  
H
High Noise Mode 56  
Hold a call 75  
Hospitality features 101  
121  
Index  
I
Indicator status 118  
Insert the battery pack 106  
Internal Call Forward 84  
Interrupted dial tone 118  
Record a Caller’s Number 77  
Redial last number called 70  
L
Last Number Redial 70  
Line key 22  
Local mode 99  
Lock the keypad 50  
Low battery indicators 105  
S
Security 46  
M
Maid Identification 102  
Make Set Busy 91  
Message Registration 101  
More Key 118  
Shared Directory Numbers 119  
Soft keys 119  
speakerphone 24  
N
Normal mode 99  
System Speed Call 72  
O
Override a busy signal 97  
P
Paging tone 118  
Power Off/End Call key 22  
Power On/Start Call key 22, 25  
Primary Directory Number 118  
Privacy Release 97  
Private Line 118  
T
Transfer a call 75  
Troubleshoot Branch Office 99  
U
Push-to-Talk 38, 63  
Up, Down, and Select buttons 23  
122  
Index  
User Interface 119  
User Option menu 50, 51, 56, 61, 62, 63  
V
Volume  
Ring 42  
123  
Index  
124  
Nortel Communication Server 1000  
Nortel WLAN Handset 6120  
and WLAN Handset 6140  
Copyright © 2007 Nortel Networks. All Rights Reserved.  
LEGAL NOTICE  
While the information in this document is believed to be accurate and  
reliable, except as otherwise expressly agreed to in writing NORTEL  
PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR  
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The  
information and/or products described in this document are subject to  
change without notice.  
Nortel, the Nortel logo and the Globemark are trademarks of  
Nortel Networks.  
All other trademarks are the property of their respective owners.  
Publication Number: NN43150-100  
Document Release: Standard 02.01  
Date: December 2007  
Sourced in Canada  
To provide feedback or report a problem in this document, go to  
www.nortel.com  

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