NEC Electronics America Cordless Telephone 92600MFH05 User Manual

Multibutton Telephone  
Feature Handbook  
92600MFH05  
April 2001  
Printed in U.S.A. (1964)  
Your Multibutton Telephone  
Alphanumeric  
Display  
Ringer/Splash Tone  
302  
STA 302  
Volume Control  
(Not available  
Soft Keys  
(Not available on  
all models)  
on all models)  
1
6
2
7
3
8
4
9
5
CLEAR  
CHECK  
One Touch  
Keys  
10  
1
2
3
4
5
6
7
8
9
10  
16  
22  
11  
17  
23  
12  
18  
24  
Programmable  
Function Keys  
13  
19  
14  
20  
15  
21  
MW  
Abbreviated  
Dialing  
1
4
7
2
3
DIAL  
CALL 1  
5
8
6
9
Dual Line  
Appearance Keys  
LND  
MIC  
CALL 2  
DND  
FLASH  
CONF  
Last Number  
Redial  
0
VOL  
SPK  
HOLD  
Do Not Disturb  
Microphone Cutoff  
Speakerphone  
Microphone  
Message  
Waiting Lamp  
Handsfree,  
Handset,  
Page and BGM  
Volume Control  
Nothing contained in this manual shall be deemed to be, and this manual does not consti-  
tute, a warranty of, or representation with respect to, any of the equipment covered. This  
manual is subject to change without notice and NEC America, Inc. has no obligation to pro-  
vide any updates or corrections to this manual. Further, NEC America also reserves the  
right, without prior notice, to make changes in equipment design or components as it  
deems appropriate. No representation is made that this manual is complete or accurate in  
all respects and NEC America shall not be liable for any errors or omissions. In no event  
shall NEC America be liable for any incidental or consequential damages in connection with  
the use of this manual. This document contains proprietary information that is protected by  
copyright. All rights are reserved. No part of this document may be photocopied or repro-  
duced without prior written consent of NEC America.  
©2001 by NEC America, Inc. All Rights Reserved. Printed in U.S.A.  
Year 2000 Compliance  
The 28i/124i/384i systems are unaffected by the date change to the year 2000. The sys-  
tems process the Leap Year correctly and do not require any additional upgrades or repro-  
gramming. All versions of the 28i use a four-digit date code entry. The 124i with software  
4.04 EXCPRU or Base 4.04 or higher uses a four-digit date code entry (e.g., 2000)  
Previous software versions use a two-digit date code entry (e.g. 00=2000). The 384i  
presently uses a four-digit year entry after software level 3.07.24.  
Table of Contents  
Using Your Telephone .....................................................1  
Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1  
Using All Those Features! ...............................................2  
Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3  
When Your Call Can't Go Through . . . . . . . . . . . . . . . .3  
Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4  
When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5  
If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5  
Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6  
Streamlining Your Telephone's Operation . . . . . . . . . . .6  
Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7  
Your Phone Does the Talking . . . . . . . . . . . . . . . . . . . .8  
And, Your Super Display Does The Thinking . . . . . . . .9  
Features ........................................................................11  
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . .11  
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14  
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Automated Attendant (VAU) . . . . . . . . . . . . . . . . . . . .16  
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . .17  
Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18  
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19  
Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . .21  
Call Forward Follow Me . . . . . . . . . . . . . . . . . . . . . . .22  
Call Forward/DND Override . . . . . . . . . . . . . . . . . . . .23  
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24  
Call Waiting/Camp On . . . . . . . . . . . . . . . . . . . . . . . .25  
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27  
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33  
Conference, Voice Call . . . . . . . . . . . . . . . . . . . . . . . .34  
Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .35  
Department Step Calling . . . . . . . . . . . . . . . . . . . . . . .37  
Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . .38  
Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . .39  
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . .40  
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .41  
i
Table of Contents  
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43  
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44  
DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49  
Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . .50  
General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . .52  
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53  
Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . .54  
Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .55  
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56  
System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .56  
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Group Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58  
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59  
Intercom Abandoned Call Display . . . . . . . . . . . .60  
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . .61  
Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62  
Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . .63  
Meet Me External Conference . . . . . . . . . . . . . . .63  
Meet Me Internal Conference . . . . . . . . . . . . . . . .64  
Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65  
Meet Me External Paging . . . . . . . . . . . . . . . . . . .65  
Meet Me Internal Paging . . . . . . . . . . . . . . . . . . .66  
Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67  
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68  
Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . .70  
Multiple Directory Numbers/Call Coverage . . . . . . . .71  
Multiple Directory Numbers . . . . . . . . . . . . . . . .71  
Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Name Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72  
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74  
Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . .76  
One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Using Personal Speed Dial without One-Touch  
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81  
One-Touch Serial Operation . . . . . . . . . . . . . . . . . . . .82  
Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .84  
ii  
Table of Contents  
Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86  
Converting from Pulse to Tone Dialing . . . . . . . .87  
Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .87  
You May Have a Private Line . . . . . . . . . . . . . . .88  
If You Hear a Warning Tone . . . . . . . . . . . . . . . . .88  
How Prime Line Works . . . . . . . . . . . . . . . . . . . .88  
Did Your Call Go Through? . . . . . . . . . . . . . . . . .89  
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90  
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .90  
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .90  
Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .91  
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92  
Park and Page (VAU) . . . . . . . . . . . . . . . . . . . . . . . . .94  
Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . .96  
Programmable Function Keys . . . . . . . . . . . . . . . . . . .98  
Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103  
Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . .104  
When You're On a Call . . . . . . . . . . . . . . . . . . . .104  
When Your Phone is Idle . . . . . . . . . . . . . . . . . .104  
Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105  
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106  
Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . .107  
Secretary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109  
Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . .109  
Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . .110  
Selectable Display Messages . . . . . . . . . . . . . . . . . . .111  
Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . .113  
Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114  
Tandem Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . .115  
Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115  
Method B (Requires a  
[Transfer] key) . . .116  
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117  
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118  
Transferring Outside Calls . . . . . . . . . . . . . . . . .119  
Transferring Without Holding . . . . . . . . . . . . . . .119  
Transferring Intercom Calls . . . . . . . . . . . . . . . .120  
Meet Me External Paging Transfer . . . . . . . . . . .121  
Meet Me Internal Paging Transfer . . . . . . . . . . .122  
Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . .123  
Voice Announce Unit (VAU) . . . . . . . . . . . . . . . . . . .124  
iii  
Table of Contents  
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125  
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . .126  
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126  
Forwarding Calls to Your Mailbox . . . . . . . . . . .126  
Emulating a Personal Answering Machine . . . . .127  
Transferring Calls to a Mailbox . . . . . . . . . . . . .128  
Recording Your Call . . . . . . . . . . . . . . . . . . . . . .128  
Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129  
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . .130  
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .132  
Charts and Illustrations ...............................................133  
iv  
Using Your Telephone  
Your telephone's Alphanumeric Display helps you use features and  
tells you about your calls. For example, a ringing outside line may dis-  
play a name before you answer it. (You may be able to change the time  
and date on your phone if it's not correct. Turn to page 117 for more.)  
Press a One-Touch Key for one-button contact with co-workers and  
outside callers, or when using certain features. To learn how to pro-  
gram your One-Touch Keys, go to page 78.  
Function Keys are normally line keys, but you can program them for  
other features. In this handbook, the feature assigned to a function key  
appears in parentheses next to the key. For example,  
(Hotline)  
means press the function key set for Hotline. See page 98 for more.  
Line Appearance Keys are Intercom keys for placing and answer-  
ing calls. If you're busy on one - just use the other.  
Press  
for Handsfree calls, or use the handset instead. See  
Handsfree Options below. The Microphone picks up your voice for  
Handsfree calls, while Feature Keys speed up using common features.  
Handsfree Options  
G Handsfree lets you place and answer calls by pressing  
instead of using the handset. Your telephone must have a  
Speakerphone if you want to use Handsfree.  
G With Automatic Handsfree, press a line or Line Appearance key  
without lifting the handset. You normally have this feature.  
G If you have Monitor, you can place a call without lifting the hand-  
set but you must lift the handset to speak. Telephones without  
Speakerphones have Monitor.  
Due to the flexibility built into the system, your dialing codes may differ  
from those in this guide. Review Your System's Dialing Plan on page 133  
and check with your Communications Manager.  
Also, the system may restrict you from using some of the features in this  
handbook.  
1
Using All Those Features!  
Calling a Co-Worker  
You can dial a co-worker on the  
Intercom (page 59), or use  
Paging (page 90) if you don't  
know where they are.  
When you must get through right  
away, interrupt a call using Barge  
In (page 18).  
Certain Intercom calls may ring  
your phone on function keys as  
Multiple Directory Numbers  
(page 71).  
Visitors at your entrance door can call you on the Intercom using a  
Door Box (page 44).  
Outside Calls  
You can Answer Outside Calls  
that ring your phone or flash your  
line keys (page 84). Caller ID  
allows you to identify the caller  
before or after you pick up the  
handset (page 27). Night Service  
(page 74) may change the way  
these same calls ring your phone.  
Set your Line Preference (page  
62) to answer ringing outside calls  
or Intercom calls first.  
To Place Outside Calls (page 86), use your line keys or dial codes.  
You may have to enter Account Codes (page 14) before your call  
goes through. Use Dial Number Preview (page 38) to check your  
digits before you dial. Once your call goes through, the Call Timer  
(page 24) shows you how long you're on the phone. You may be able  
to use Flash (page 46) to place another call without losing your line.  
2
Using All Those Features!  
Handling And Rerouting Your Calls  
Use Hold (page 56) to have your  
call wait at your phone. Or, Park it  
in orbit for a co-worker (page 92).  
FOLLOW  
ME  
CALL  
FWD  
HOLD  
PARK  
DND  
Have a call for a co-worker?  
SEL.  
DISPL.  
Transfer it to them (page 118).  
Don't know where they are? Use  
Meet Me Paging Transfer (page  
121) so they can pick it up wherev-  
er they are. If you want the call to  
come back when your co-worker is  
done, use Serial Call (page 114).  
When you leave your desk, think about Call Forwarding your calls to  
someone else (page 19). If that meeting runs long, go to another phone  
and bring your calls to you with Call Forward Follow Me (page 22).  
When you want callers to know where you are, set a Selectable  
Display Message at your phone (page 111). You may be able to  
Override (page 23) another user's Call Forward if you think they are  
still at their phone.  
When Your Call Can't Go Through  
Don't just hang up when your call  
can't get through to a co-worker!  
Use Call Waiting (page 25) to wait  
without hanging up. Send your co-  
worker Off Hook Signaling (page  
76) to let them know you're wait-  
ing. If you don't have time to wait,  
leave a Callback request (page 26).  
In a hurry? Think about leaving  
your co-worker a Message  
Waiting (page 68), or use optional  
Voice Mail (page 125) to record a  
voice message for them.  
3
Using All Those Features!  
There's no need to keep redialing your outside call if it's busy or unan-  
swered - use Repeat Redial instead (page 103). And when your sys-  
tem's lines are busy, Trunk Queuing (page 123) lets you wait for a  
free one. If you have an emergency, Forced Trunk Disconnect (page  
50) allows you to get through on a busy line right away.  
With Voice Over (page 129), talk to a busy user - while they keep  
talking to their initial caller. When you're busy on a call, you can do  
the same thing with Reverse Voice Over (page 104).  
Placing Calls Quickly  
Store numbers that you call often  
in Abbreviated Dialing bins (page  
11). You can easily dial the stored  
number with just a few key press-  
es. To quickly retry the number  
you just dialed, try Last Number  
Redial (page 61). If you'll need to  
redial the number later on, let  
Save Number Dialed (page 107)  
retain it for you. Ever call  
Directory Assistance for a number  
and not have a pen to write it  
down? Use Memo Dial (page 67)  
to jot the number down in your phone's memory instead.  
4
Using All Those Features!  
When You Work In Groups  
If you and your co-workers handle  
each other's calls, you might want to  
be in a Department Calling group  
(page 35). Someone calling your  
group's number goes through to any-  
one who's available. You can even  
have Department Step Calling  
(page 37) send your personal calls to  
your group when you're not avail-  
able. To answer a call already ring-  
ing a co-worker's phone, use Group  
Call Pickup (page 52).  
When you're on a call and you want the others in your area to listen in  
on the conversation, activate Group Listen (page 53). Your co-work-  
ers hear the call through your telephone's speaker.  
If you frequently call the same co-worker, you can have Ringdown  
(page 105) automatically call them for you. All you have to do is lift  
your handset.  
If You Need Privacy  
When you're busy in your office  
and don't want to be interrupted,  
use Do Not Disturb (page 43).  
Before talking to someone at your  
desk while you're on the phone, try  
Microphone Cutoff (page 70).  
Your caller cannot hear your voice  
until you cancel Microphone  
Cutoff.  
5
Using All Those Features!  
Have a Telephone Meeting  
Conference (page 33) allows you to  
quickly set up a telephone meeting.  
When your phone allows Voice  
Call Conference (page 34), others  
can join your outside call just by  
pressing the line key.  
Use Meet Me Conference (page  
63) to set up a meeting which lets  
others join if they choose.  
Optionally, you can use Meet Me  
Paging (page 65) to set up a meet-  
ing on a page zone.  
To join two outside callers together and leave them to talk privately,  
use Tandem Trunking (page 115).  
Streamlining Your Telephone's Operation  
Your telephone provides you with  
options that can dramatically  
streamline the way you handle  
calls. For example, you can pro-  
gram One-Touch Keys (page 78)  
for one-button access to co-work-  
ers, outside calls, Abbreviated  
Dialing bins and certain feature  
codes. Or record any dialing steps  
in a one-touch "macro" key with  
One-Touch Serial Operation  
(page 82).  
Want to automate Callback, Message Waiting or other features? Just  
assign these functions to available Programmable Function Keys  
6
Using All Those Features!  
(page 98). Need one-button Transfer and calling for a co-worker?  
Program a Hotline (page 58) on another function key. (When you see  
in this handbook, the operation needs a Programmable  
Function Key.)  
Are you a secretary - or do you have a secretary that handles your  
calls? Set up Secretary Call buzzer keys (page 109). You can use  
Secretary Call Pickup (page 110) to quickly pick up calls intended  
for your secretary or boss.  
Tired of always reaching for the handset or cradling it under your chin  
while you type? Install a headset and enable Headset Operation  
(page 55).  
Personalizing Your Telephone  
If your phone is near other phones  
that ring the same way, choose  
unique Selectable Ring Tones  
(page 113) so you know which  
calls are for you.  
When you need to cover up noise  
in your office that might be dis-  
tracting to your work, turn on  
Background Music (page 17).  
Don't forget about that important  
meeting - set an Alarm (page 15)  
to remind you.  
Let the co-workers you call know who's on the line. Go to Name  
Storing (page 72) and assign a name to your extension.  
To have your phone beep every time you press a dial pad key, enable  
the Dial Pad Confirmation Tones (page 39).  
7
Using All Those Features!  
Your Phone Does the Talking  
The optional Voice Announce  
Unit (page 124) gives your system  
digital recording and play back  
capability. This lets you handle  
callers with that important  
"Personal Touch". For example, if  
you don't have an operator, the  
Automated Attendant (page 16)  
can answer your calls and play a  
list of dialing options to your  
callers. Use Personal Greeting  
(page 96) to greet your callers with  
your own recorded voice, and then  
forward them to a co-worker. Or, you can have Park and Page (page  
94) welcome your callers and automatically page you to pick up the  
call.  
You'll find other Voice Announce Unit features handy when using  
your phone or staying in touch with others in your company. If there is  
an announcement everyone in your company should hear, just listen to  
your General Message (page 51). Voice Prompting Messages (page  
130) tell you about your system, your own phone and the status of  
your call. You'll hear voice prompts reminding you when your calls  
are forwarded or when you have a message. You can even find out  
your extension number, the date and the time of day.  
8
Using All Those Features!  
And, Your Super Display Does The Thinking  
Do you want a feature but not  
know how to use it? Have you  
ever been busy on a call and not  
remembered the options your  
phone provides? If you have an  
optional Super Display Telephone,  
the Soft Keys on your telephone  
do the thinking for you.  
?
When you use your Super Display,  
your One-Touch Keys automatical-  
ly turn into Soft Keys. A Soft Key  
is a variable feature key - the  
function of the key changes to match what you are doing. This lets you  
spend more time thinking about your job and less time thinking about  
your telephone.  
The example on the next page shows how this works. In this example,  
you are busy on an outside line talking to a customer. You realize that  
you want to call this customer again, but can't remember the name of  
the feature that lets you save the number.  
1. MENU (Press the MENU Soft Key).  
This is the top screen in the illustra-  
tion on the next page.  
Here's what you do:  
2. SAVE DIAL (Press the SAVED DIAL  
Soft Key).  
This is the second screen in the illus-  
tration on the next page.  
The system saves the number you just  
dialed and returns your Soft Keys to  
One-Touch Keys. This is the last screen  
in the illustration on the next page.  
9
Using All Those Features!  
To find out more on using your Soft Keys, use the plastic laminated  
Reference Card that came with your phone.  
92700 - 07  
CHECK  
CHECK  
CHECK  
CLEAR  
CLEAR  
CLEAR  
TRUNK 01  
9265400  
[DIRECTORY]  
TRUNK 01  
[MENU]  
9265400  
CONFERENCE  
REPEAT DIAL  
SAVED DIAL  
ABB: COMMON  
ABB: GROUP  
[
]
TRUNK 01  
NUMBER SAVED  
[DIRECTORY]  
[MENU]  
10  
Abbreviated Dialing  
Abbreviated Dialing gives you quick access to numbers you call fre-  
quently. This saves time, for example, when calling a client with  
whom you deal often. Instead of dialing a long telephone number, you  
just use Abbreviated Dialing.  
There are three types of Abbreviated Dialing: Common, Group and  
Personal. All co-workers within your Tenant Group can share the  
Common Abbreviated Dialing numbers. All co-workers in your  
Department Calling Group can share the Group Abbreviated Dialing  
numbers. (See page 35 for more on Department Calling.) Only you  
can use your Personal Abbreviated Dialing numbers. To set up  
Personal Abbreviated Dialing, turn to One-Touch Calling on page 78.  
1.  
+
(for Common).  
To store an  
Abbreviated Dialing  
number  
OR  
(recommended for  
display phones only):  
(for Group).  
2. Dial Abbreviated Dialing bin number  
(000-499 or 0000-1999).  
Ask your Communications Manager  
for your bin numbers.  
3. Dial telephone number you want to store  
(up to 24 digits).  
Valid entries are 0-9, # and *. To  
enter a pause, press MIC.  
4.  
5.  
+ Enter the name associated with  
the Abbreviated Dialing number.  
Refer to Name Storing on page 72 for  
instructions on entering names.  
+
to hang up.  
11  
Abbreviated Dialing  
1.  
+
.
To dial a Common  
Abbreviated Dialing  
number:  
2. Dial bin number.  
The stored number dials out. The sys-  
tem selects a line for you.  
OR  
1.  
+
or  
Abbreviated Dialing).  
To preselect, press a line key instead  
of CALL1.  
(Common  
2. Dial Common Abbreviated Dialing bin  
number.  
The stored number dials out. Unless  
you preselect, the system selects a line  
for you.  
1.  
+
.
To dial a Group  
Abbreviated Dialing  
number:  
2. Dial bin number.  
The stored number dials out. The sys-  
tem selects a line for you.  
OR  
1.  
+
(Group Abbreviated  
Dialing).  
To preselect, press a line key instead  
of CALL1.  
2. Dial Group Abbreviated Dialing bin  
number.  
The stored number dials out. Unless  
you preselect, the system selects a line  
for you.  
12  
Abbreviated Dialing  
1.  
2.  
To check your stored  
Abbreviated Dialing  
numbers:  
(Common only).  
3. Dial the Abbreviated Dialing code (e.g.,  
001).  
If the entire stored number is too  
long for your phone's display, press  
* to see the rest of it.  
To check more Abbreviated Dialing  
numbers, repeat from step 2.  
4.  
13  
Account Codes  
Account Codes are codes you enter that help keep track of outside  
calls. There are two types of Account Codes: Optional and Forced.  
With optional codes, the Account Codes you enter are solely for cate-  
gorizing your calls. For example, if you work in an accounting firm  
that must bill back customers for time on the phone, Optional Account  
Codes are for you. Forced Account Codes also let you categorize calls,  
but you must enter one before placing outgoing calls. If you don't  
enter the code, you can't place the call. This ensures that calls don't go  
out untracked.  
Check with your Communications Manager to find out if your system  
uses Account Codes - and which codes you should enter. Account  
Codes can be from 1-16 digits long, using 0-9 and #.  
1.  
+ Account Code (1-16 digits) +  
To enter an Account  
Code any time while  
on an outside call:  
.
1. Access trunk for outside call.  
You can access a trunk by pressing a  
line key or by dialing a code. Refer to  
page 86 for more on placing outside  
calls.  
To enter an Account  
Code while placing an  
outside call:  
2.  
+ Account Code (1-16 digits) +  
.
3. Dial the number you want to call.  
If you hear "stutter" dial tone after  
dialing the number, your system  
requires an ARS Authorization Code.  
Ask your Communications Manager for  
your codes.  
14  
Alarm  
You can use your extension like an alarm clock to remind you of  
appointments and important meetings. Your phone has two types of  
alarms:  
G
Alarm 1 - which sounds only once at the preset time.  
Alarm 2 - which sounds every day at the preset time.  
G
1.  
+
+ Alarm type (1  
To set the alarm:  
or 2).  
2. Dial the alarm time (24-hour clock).  
For example, for 1:15 PM dial 1315.  
3.  
to hang up.  
1.  
1.  
To silence an alarm:  
+
+ Alarm type 1  
To check the pro-  
grammed alarm time:  
or 2 +  
.
1.  
2.  
+
+ Alarm type 1  
to hang  
To cancel an alarm:  
or 2.  
up.  
+
15  
Automated Attendant (VAU)  
This feature requires a Voice Announce Unit (VAU).  
G
Automated Attendant automatically answers your system's outside  
calls, plays a prerecorded greeting and then lets callers directly dial  
you or your co-workers. This gives your system immediate answering  
and routing of calls without an operator or dispatcher. The Automated  
Attendant can:  
G
Simultaneously answer up to six calls.  
Route calls to an extension, Department Group or Voice Mail and  
G
provide additional options if the extension or group is unavailable.  
Give you the option of recording or modifying the Automated  
G
Attendant greetings (see below).  
1.  
+
.
To record, listen to or  
erase an Automated  
Attendant greeting:  
2. To record, dial  
.
OR  
To listen, dial  
.
OR  
To erase, dial  
.
3. Dial the VAU message number (01-16)  
for the Automated Attendant greeting  
you want to record, listen to or erase.  
Your Communications Manager can  
tell you which message to enter.  
If recording, begin when you hear the  
announcement, "Please start record-  
ing." When done, press # to check what  
you recorded.  
When listening to a message, press #  
to hear the message again.  
If erasing, you can cancel erasing by  
pressing HOLD before hanging up.  
4.  
to hang up.  
16  
Background Music  
Background Music (BGM) sends music from an FM receiver, tape  
deck or CD player your company provides to the speaker in your tele-  
phone. This helps give you a pleasant working environment. The  
Background Music plays whenever your phone is idle.  
1.  
2.  
+
.
To Turn BGM on or  
off:  
to hang up.  
17  
Barge In  
Barge In permits you to break into a co-worker's established call. Use  
Barge In when you have to get a message through right away (such as  
in an emergency). Barge In sets up a three-way call between you, your  
co-worker and their caller.  
Your system provides two Barge In modes: Monitor Mode and Speech  
Mode. With Monitor Mode, you can listen in on another user's conver-  
sation but you cannot participate. With Speech Mode, you can listen  
and join into the conversation. Check with your Communications  
Manager to see which type of Barge In you have.  
CAUTION  
Unauthorized intrusion on calls using the Barge In feature  
may be interpreted as an invasion of privacy.  
1. Call busy extension.  
To Barge In on a con-  
versation in progress:  
2.  
(Barge In).  
18  
Call Forwarding  
Use Call Forwarding to redirect your calls to another extension. With  
Call Forwarding, you're sure your calls are covered when you are  
away from your work area. There are four types of Call Forwarding:  
G
Call Forwarding when Busy or Not Answered  
Calls forward when your extension is busy or not answered.  
Call Forwarding Immediate  
G
All calls forward immediately to the destination, and only the des-  
tination rings.  
Call Forwarding when Not Answered  
G
Calls forward when your extension is not answered.  
Call Forwarding Immediate with Both Ringing  
G
All calls forward immediately to the destination, and both the des-  
tination and your extension ring (not for Voice Mail).  
Personal Answering Machine Emulation  
G
Have your phone emulate an answering machine. Turn to page 125  
for more on Voice Mail.  
Call Forwarding will reroute calls ringing your extension, including  
calls transferred from another extension. You must enable Call  
Forwarding from your phone. To redirect your calls if you are at  
another phone, use Call Forward Follow Me on page 22.  
1.  
+
OR  
.
To activate or cancel  
Call Forwarding:  
(Call Forward to Station).  
2. Dial Call Forwarding condition:  
1 = Personal Answering Machine  
Emulation (then skip to step 4)  
2 = Busy or not answered  
4 = Immediate  
6 = Not answered  
7 = Immediate with simultaneous ring-  
ing (not for Voice Mail)  
0 = Cancel  
19  
Call Forwarding  
3. Dial destination extension, Voice Mail  
To activate or cancel  
Call Forwarding  
(Contd):  
master number or press Voice Mail key.  
You cannot forward to a Department  
Group pilot number. Once you forward,  
only the destination user can place an  
Intercom call to you.  
4. Dial Call Forwarding type:  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
5.  
to hang up (if you dialed  
in step 1).  
Your DND or Call Forwarding  
(Station) Programmable Function Key  
flashes when Call Forwarding is  
activated.  
20  
Call Forwarding Off-Premise  
Use Off-Premise Call Forwarding to forward your calls to an off-site  
location. Stay in touch when you're away from the office by forward-  
ing to your cellular phone, home office, hotel or meeting room.  
1.  
1.  
2.  
+
OR  
.
To activate Call  
Forwarding Off-  
Premise:  
(Call Forward to Device).  
+ Dial line access code.  
Line access codes are 9 (ARS/Trunk  
Group Routing), 804 + Line Group (1-  
9, 01-99 or 001-128) or #9 + Line num-  
ber (e.g., 05 or 005 for line 5).  
3. Dial the outside number to which your  
calls should be forwarded.  
4.  
5.  
.
to hang up (if you dialed *4  
in step 1).  
Your DND or Call Forwarding  
(Device) Programmable Function Key  
flashes.  
1.  
1.  
2.  
3.  
+
OR  
.
To cancel Call  
Forwarding Off-  
Premise  
(Call Forward to Device).  
.
+
to hang up (if you dialed *4  
in step 1).  
Your DND or Call Forwarding  
(Device) Programmable Function Key  
stops flashing.  
21  
Call Forward Follow Me  
While you are at a co-worker's desk, you can direct your calls to your  
co-worker's extension. Use Call Forward Follow Me if you get detained  
with your co-worker longer than expected. Instead of ringing your own  
phone unanswered, your calls will ring you where you are. (To reroute  
calls from your own extension, use Call Forwarding on page 19.)  
1.  
1.  
2.  
+
OR  
.
To activate Call  
Forward Follow Me:  
(Call Forward to Station).  
+ Dial your own extension number  
(i.e., the source).  
3. Dial Call Forwarding type:  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
4.  
to hang up (if you dialed  
in step 1).  
Your Call Forwarding (Station)  
Programmable Function Key flashes  
when Call Forwarding is activated.  
1.  
1.  
2.  
3.  
+
.
To cancel Call Forward  
Follow Me:  
OR  
(Call Forward to Station).  
.
to hang up (if you dialed  
in step 1).  
Your Call Forwarding (Station)  
Programmable Function Key goes out.  
22  
Call Forward/DND Override  
If you call an extension that is Call Forwarded or in Do Not Disturb,  
use Call Forwarding/DND Override to talk to the extension user any-  
way. This is helpful, for example, if you have an important message or  
emergency and you must get through.  
1. Call the forwarded or DND extension.  
To override an  
extension:  
2.  
(Override).  
23  
Call Timer  
You can time your outside calls on your telephone display. You'll find  
Call Timer indispensable if you must keep track of your time on the  
phone. For incoming calls, the Call Timer begins as soon as you  
answer the call. For outgoing calls, the Call Timer starts about 10 sec-  
onds after you dial the last digit.  
1. Place or answer the outside call.  
To time your outside  
calls:  
The Call Timer starts automatically.  
24  
Call Waiting/Camp On  
After you call a busy extension, use Call Waiting to wait in line (i.e.,  
Camp On) without hanging up. When you Camp On, the system sig-  
nals the busy user indicating that you are waiting. Your call goes  
through when the busy extension becomes free.  
Call Waiting also helps when you are on the phone because it lets you  
know when additional calls are trying to get through. Call Waiting lets  
your callers wait in line without being forgotten.  
Note: When you call a busy attendant, your call will normally "stack  
up" in queue behind other waiting callers.  
1. Call the busy extension. You must hear  
busy tone.  
To Camp On to a busy  
extension:  
2.  
or  
(Camp On).  
3. Wait without hanging up.  
Your Camp On Programmable  
Function Key lights while you wait.  
If you hang up, the system converts  
your Camp On to a Callback (see page  
26).  
To Camp On to a trunk, see the Trunk  
Queuing feature on page 123.  
1. Hang up.  
To cancel a Camp On  
request:  
If you skip step 2, the extension will  
call you back when it becomes free.  
2.  
+
.
OR  
(Camp On).  
Your Camp On Programmable  
Function Key goes out.  
25  
Callback  
When you call a busy extension, you can leave a Callback request for  
a return call. You do not have to repeatedly call the busy extension  
back, hoping to find it idle. When you leave a Callback, the system  
handles your request as follows:  
G
When the busy extension becomes idle, the system rings you.  
After you answer the Callback ring, the system then rings the for-  
G
merly busy extension. (If that extension doesn't answer, the system  
cancels the Callback.)  
As soon as the other extension answers, the system sets up an  
G
Intercom call between you and them.  
If your phone has Automatic Callback, you answer the Callback ring  
as soon as you lift the handset. If your phone doesn't have Automatic  
Callback, you must press the ringing line appearance key to answer  
the Callback ring.  
1. Call a busy extension.  
To place a Callback:  
2.  
or  
(Callback).  
3. Hang up.  
4. Lift handset when busy extension calls  
you back.  
If you don't have Automatic Callback,  
you'll have to press the ringing Line  
Appearance key.  
1.  
+
.
To cancel a Callback:  
OR  
(Callback).  
26  
Caller ID  
Caller ID allows a display keyset to show an incoming caller’s tele-  
phone number (up to 12 digits) and optional name. The Caller ID  
information can be displayed either before or after answering a call.  
Normally, the system provides the Caller ID post-answer display.  
With the pre-answer display, you can preview the caller’s number  
before picking up the ringing line. Your Communications Manager  
can tell you which option you have. This information is stored in  
Caller ID bins.  
Display telephone users have the ability to check the identity of an  
incoming call while they are currently busy on a call. The type of  
information that displays will depend on the type of call being  
received. Intercom calls will display station names, while incoming  
trunks calls will display Caller ID, ANI or the name assigned to the  
line. Depending on the system programming, this information can be  
displayed either automatically or manually.  
Caller ID will temporarily store 16 calls (this included abandoned or  
unanswered calls). New calls replace the old calls when the maximum  
number of calls is reached.  
1. Press  
+
.
To display the name/  
number for your  
incoming call (with  
Automatic Handsfree  
on Incoming  
If the Caller ID data includes the  
name, you can scroll left and right by  
pressing * and #.  
2. Press  
to answer the call.  
Line/Loop Key calls):  
1. Do not lift the handset and press  
If the Caller ID data includes the  
name, you can scroll left and right by  
pressing * and #.  
.
To display the  
name/number for  
your incoming call  
(without Automatic  
Handsfree enabled):  
2.  
or press  
to answer the call.  
27  
Caller ID  
You can store the Caller ID data in the sys-  
tems Caller ID Table or in one of your One  
Touch keys.  
To Automatically Add  
New Numbers to the  
Caller ID Table:  
1. Press  
(Caller ID Edit).  
2. To store a number in a One Touch key:  
Dial  
(Personal) + Press  
+
Press One Touch key that will store the  
Caller ID information + (Optional - if  
name is not sent from telco) If you see  
ENTER NAME, enter the name you  
want to associate with the stored number.  
To store a number in a Common  
Abbreviated Dialing Bin:  
Dial  
(Company) + Press  
+
Dial the bin number in which you want  
to store the number (0-999) + (Optional -  
if name is not sent from telco) If you see  
ENTER NAME, enter the name you  
want to associate with the stored number.  
You cannot edit a name if it was sent  
from the telco.  
Press  
to toggle between upper  
and lower case letters.  
For information on entering names,  
refer to the Name Storing feature.  
When entering information into the  
company Caller ID Table, if the table is  
full, you will see a TABLE IS FULL  
message after pressing  
(Company).  
28  
Caller ID  
1. Press  
2. Dial  
.
To Manually Add New  
Entries to the Caller ID  
Table:  
or press  
(Caller ID Edit).  
3. Dial (New).  
If you see TABLE IS FULL, you can-  
not add any more entries to the Caller  
ID Table.  
4. Enter the number you want to add to the  
Caller ID Table.  
For wild card entries, press FLASH.  
This allows you to associate several  
phone numbers with the same name.  
For example, 926-540(FLASH) would  
associate all numbers from 5400-5409  
with the same name.  
5. Press  
.
6. Enter the name to be assigned to the number.  
Refer to the Name Storing feature for  
help on entering a name.  
7. Press  
.
8. Return to Step 3 to add another number  
to the table or press to exit.  
1. Press  
.
To Manually Change  
an Entry in the Caller  
ID Table:  
2. Dial  
(Caller ID Edit).  
or press  
3. Dial  
(Change).  
29  
Caller ID  
4. To find a name entry in the Table:  
To Manually Change  
an Entry in the Caller  
ID Table (Contd):  
G
Dial  
.
G
Enter the name you want to change  
and press  
The system finds the first name that  
.
matches the letters you entered.  
OR  
To find a number entry in the Table:  
G
Dial  
(No).  
G
Dial the number you want to change  
and press  
Re-enter the highlighted number and  
.
G
press  
when you are done. You  
return to Step 3.  
You can quickly edit the name for the  
selected number by pressing  
.
5. Press  
to exit.  
1. Press  
2. Dial  
.
To Manually Delete an  
Entry in the Caller ID  
Table:  
or press  
(Caller ID Edit).  
3. Dial (Delete).  
4. To delete a number in the Table:  
G
Dial  
.
30  
Caller ID  
G
Enter the name you want to delete  
and press  
To Manually Delete an  
Entry in the Caller ID  
Table (Contd):  
.
The system finds the first name that  
matches the letters you entered. To  
search for other names with the same  
letters, press  
and  
.
If you see NO MATCH, the name  
doesnt exist.  
G
To delete the name, press  
.
G
Dial  
to confirm the deletion or  
dial  
to cancel. In either case, you  
return to Step 3.  
You can quickly edit the number for  
the selected name by pressing CHECK.  
OR  
To delete a number in the Table:  
G
Dial  
(No).  
G
Dial the number you want to delete  
and press  
When you find the number you want  
to delete, press  
.
G
.
G
Dial  
to confirm the deletion or  
dial  
to cancel. In either case,  
you return to Step 3.  
You can edit the name for the selected  
number by pressing CHECK.  
31  
Caller ID  
1. Press  
2. Dial  
.
To check if any Caller  
ID calls rang your  
phone while you  
were away from your  
desk:  
. If you missed any  
calls, the displays shows MISSED  
CALL C:2 E:3  
The second row of your display  
shows the Caller ID number you  
missed. To see the name (if sent from  
the telco), press CHECK.  
If you missed more than one call,  
press  
and  
to see the list.  
3. To call the displayed number, dial  
.
OR  
To erase the displayed number without  
returning the call, dial  
4. Press to hang up.  
.
1. While on a call with a second call ring-  
To manually display  
caller information for  
a second call:  
ing in, press  
flashing  
and then press the  
.
The display indicates the caller infor-  
mation.  
2. To clear the display, either press CLEAR  
or it will clear on it’s own.  
32  
Conference  
Conference lets you add additional inside and outside callers to your  
conversation. With Conference, you can set up a multiple-party tele-  
phone meeting without leaving the office. The system allows either  
four or eight parties maximum per Conference.  
In addition to Conference, there are other ways to have a telephone meet-  
ing. See Voice Call Conference (page 34), Meet Me Conference (page  
63), Meet Me Paging (page 65) and Tandem Trunking (page 115).  
1. Place or answer call.  
To set up a  
Conference:  
2.  
or  
(Conference).  
3. Place or answer next call.  
To access the outside call, either  
press  
or dial a trunk access  
code. See Outside Calls on pages 84  
and 86 for more.  
4.  
or  
(Conference).  
You may be able to have up to 32  
callers. Repeat this step to add more  
parties.  
5. After adding all parties, press  
again to begin the Conference.  
1.  
to hang up.  
To exit a Conference  
(without affecting the  
other parties):  
You can set up a Conference with two  
outside callers and then drop out of the  
call - leaving the callers talking in an  
Unsupervised Conference. Refer to  
Tandem Trunking on page 115 for more.  
33  
Conference, Voice Call  
With Voice Call Conference, others in your work area can easily join  
into your outside calls. To initiate a Voice Call Conference, press a  
uniquely programmed Voice Call Conference key and tell your co-  
workers to join the call. The system releases the privacy on the line,  
and other users can just press the line key to join in. The system allows  
either four or eight parties maximum per Conference. Voice Call  
Conference does not use the telephone system features to announce the  
call. You just announce it "through the air" to your co-workers.  
In addition to Voice Call Conference, there are other ways to have a tele-  
phone meeting. See Conference (page 33), Meet Me Conference (page  
63), Meet Me Paging (page 65) and Tandem Trunking (page 115).  
1. Place or answer trunk call.  
To set up a Voice Call  
Conference with a co-  
worker in your imme-  
diate work area:  
2.  
(Voice Call Conference).  
3. Announce Voice Call Conference.  
Just tell your co-worker's about the  
call. Do not use telephone system fea-  
tures to announce it.  
1. After Conference request, press indicated  
To join a Voice Call  
Conference  
line key (  
).  
(if invited):  
1.  
to hang up.  
To exit a Voice Call  
Conference without  
affecting the other  
parties:  
34  
Department Calling  
If you work closely with a group of co-workers, your  
Communications Manager may have programmed you into a  
Department Calling Group. Department Calling makes it easier for  
others in your company to send calls to your group. This is because  
your Department Calling Group has a dedicated pilot number. To get a  
free group member, co-workers can just dial the pilot number instead  
of the group member's extensions. If you don't want to receive  
Department Calls, you can log out of your group. You can log back in  
when you again want to receive calls.  
Calls into your Department Group can route in two different ways:  
Priority Routing and Circular Routing. With Priority Routing, incom-  
ing calls route to your group's highest priority extensions first.  
Priority Routing  
Call  
Call  
Call  
35  
Department Calling  
With Circular Routing, each call rings a new extension.  
Circular Routing  
Call 1  
Call 2  
Call 3  
Call 4  
1.  
1.  
+ Department Group pilot number.  
To call a Department  
Group:  
+
+
.
To log out of your  
Department Group:  
OR  
(Department Group log out).  
The key lights while you are logged out.  
1.  
1.  
+
OR  
+
.
To return to your  
Department Group:  
(Department Group log out).  
The key goes out when you log back in.  
36  
Department Step Calling  
If you place an Intercom call to a busy Department Group member,  
Department Step Calling allows you to quickly call another member in  
the same group. You don't have to hang up and place another Intercom  
call. You can also use Department Step Calling to cycle through the  
members of a Department Group.  
1. Place call to busy Department Group  
To make a Step Call:  
member.  
OR  
Place call to Department Group pilot  
number.  
2.  
or  
(Step Call).  
3. Repeat step 2 to call other Department  
Group members.  
37  
Dial Number Preview  
Use Dial Number Preview to preview a number in your telephone's  
display before you dial it out. This helps you avoid dialing errors. For  
example, if you review the previewed number and find an error, you  
can cancel the number and re-enter it correctly. Dial Number Preview  
is available for both outside and Intercom calls.  
1. Do not lift handset or press  
.
To use Dial Number  
Preview to place a  
call:  
2.  
3.  
+ Number you want to preview.  
to dial out the displayed number. If  
the displayed number is an outside num-  
ber, it must contain a line access code.  
OR  
to cancel the number without dial-  
ing it out.  
OR  
to dial out the displayed outside  
number on the selected line.  
If your previewed outside number has  
a trunk access code (e.g., 9), you can  
press  
instead.  
The system will not automatically  
strip out a trunk access code when you  
press a line key.  
38  
Dial Pad Confirmation Tone  
When you enable Dial Pad Confirmation Tone for your extension, you  
hear a beep each time you press a dial pad key. This beep reminds you  
that you have pressed a key. The confirmation tone is particularly  
helpful for Intercom calls and calls on Dial Pulse lines. For these types  
of calls, you don't hear tones echoed back to your handset or speaker  
to confirm your dialing.  
1.  
2.  
+
.
To enable or disable  
Dial Pad Confirmation  
Tone:  
You hear confirmation beeps.  
to hang up.  
39  
Directed Call Pickup  
Use Directed Call Pickup when you need to answer a call ringing  
another extension without leaving your phone. This lets you easily  
cover a co-worker's calls when they have to be away from their desk.  
1.  
2.  
or  
.
To intercept calls ring-  
ing a co-worker's  
phone:  
.
3. Dial your co-worker's extension number.  
40  
Directory Dialing  
If you have a Display or Super Display phone, Directory Dialing  
allows you to select a co-worker or outside number from a list of  
names, rather than dialing the phone number. There are four types of  
Directory Dialing:  
C - Company (Common) Abbreviated Dialing  
D - Department (Group) Abbreviated Dialing  
P - Personal Abbreviated Dialing (One-Touch Keys)  
X - Co-worker’s extension  
Directory Dialing follows any feature restrictions that your system may  
have enabled. For example, if your extension cannot normally use  
Common Abbreviated Dialing, Directory Dialing can’t access it either.  
1. Do not press  
or  
.
To use Directory  
Dialing from a display  
keyset:  
2.  
or  
(Directory Dialing).  
If you wait too long between your  
selections, Directory Dialing automati-  
cally cancels.  
3. Dial the type of Directory Dialing from  
the table below:  
2 (C) = Company (Common  
Abbreviated Dialing)  
3 (D) = Department (Group)  
Abbreviated Dialing  
7 (P) = Personal Abbreviated  
Dialing (One-Touch Keys)  
9 (X) = Extensions  
If you dial 7 from a Super Display  
keyset, your One-Touch Key names will  
display. Pressing  
or  
scrolls through the names in key number  
order (not alphabetically).  
4. Dial the first letter/number for the  
name/number you want to call.  
41  
Directory Dialing  
For example, dial 2 if the name  
To use Directory  
Dialing from a display  
keyset (Contd):  
begins with A, B, C or 2.  
If the name begins with Q or Z, dial 0.  
5. Look at your phone’s display and dial the  
digit for the letter/number selected in  
step 4 above.  
For example, if you dialed 2 in step  
four, you’ll see: 1=A 2=B 3=C 4=2.  
You’ll want to dial 1 to select the letter  
A, 2 to select B and so on.  
The first name/number that begins  
with your selection displays.  
If you see, “UNLISTED NAME,” there  
is no name stored for your selection.  
If you have a Super Display keyset,  
the first 10 numbers that match your  
selection will display. To see the next 10  
matches, press [SCROLL]. To see the  
previous 10 matches, press [->].  
6. Press  
or  
to scroll  
through all the names/numbers that begin  
with that letter/number.  
OR  
or press  
,
or  
to  
place the selected call.  
1. Press  
.
To cancel Directory  
Dialing:  
1. Press  
(Directory Dialing).  
To review your  
Directory Dialing  
entries while on a call:  
42  
Do Not Disturb  
Do Not Disturb (DND) blocks incoming calls, Call Forwards and  
Paging announcements to your extension. DND permits you to work  
undisturbed at your desk without interruptions from your phone. When  
you activate DND, incoming calls still flash your line keys. While in  
DND, you may use your phone in the normal manner for placing and  
processing calls.  
There are four Do Not Disturb options:  
Do Not Disturb Options  
1
2
Blocks your outside calls  
Blocks Paging, Intercom calls, Call  
Forwards and transferred outside calls  
Blocks all calls  
Blocks Call Forwards  
Cancels Do Not Disturb  
3
4
0
1. Do not lift the handset.  
To activate or deacti-  
vate Do Not Disturb:  
2.  
OR  
+
.
If you wait more than 10 seconds  
before going to step 3, your system  
automatically enables option 3. If you  
already have DND enabled, waiting  
more than 10 seconds cancels it.  
3. Dial the DND option code (0-4).  
43  
Door Box  
Your system may have Door Boxes. A Door  
Box is a self-contained Intercom unit typi-  
cally used to monitor entrance doors. A vis-  
itor at the door can press the Door Box call  
button (like a door bell). The Door Box  
then sends chimes to certain extensions. If  
you receive Door Box chimes, you can just  
lift the handset to answer them. You can  
then talk to the visitor at the door.  
Door Boxes come in handy at delivery  
entrances. Your company doesn't have to have someone at the door to  
monitor the entrance. You can just answer the Door Box instead. If the  
door has an electric strike, you can even use your telephone to release  
the door.  
1.  
1.  
+
+ Door Box  
To call a Door Box:  
number (1-8).  
To answer a Door Box  
chime:  
1. While talking to the Door Box, press  
.
To activate the Door  
Box strike:  
44  
DSS Console  
If you do a lot of call processing (like  
an operator or dispatcher), you may  
have either a 110-Button or 24-Button  
Direct Station Selection (DSS)  
Console. The DSS Console gives you  
a Busy Lamp Field (BLF) and one-  
button access to extensions, trunks  
and certain system features. Use the  
DSS Console to help you:  
G
Call Extensions and Door Boxes  
Place, answer and Transfer outside calls  
Make Internal or External Pages  
Switch the Night Service mode  
Activate DSS Console Alternate Answer (i.e., redirect your calls to  
another DSS Console)  
G
G
G
G
Your DSS Console may also have keys stored with dialing codes or  
Programmable Function Key operations. This gives your DSS  
Console many of the features available on One-Touch and function  
keys. Check with your Communications Manager to see if your con-  
sole has these functions.  
1. With the 110-button console, press  
EXT.1 or EXT.2 to select the range.  
On 28i/124i, EXT.2 selects outside lines.  
2. Press DSS Console key.  
To call an extension  
from your DSS  
Console:  
If your call voice-announces, you can  
make it ring by dialing 1. If you don't  
have Handsfree, lift the handset to speak.  
Extension BLF  
If DSS key is . . .Extension is . . .  
On  
Off  
Busy on a call  
Idle  
Flashing fast In DND  
45  
DSS Console  
1. Press DSS Console key assigned to out-  
To place an outside  
call from your DSS  
Console:  
side line.  
On 28i/124i, pressing EXT. 2 selects  
the DSS keys for outside lines.  
2. Dial outside telephone number.  
If you don't have Handsfree, you  
must lift the handset to speak.  
Outside Line BLF  
If DSS key is . . .Outside line is . . .  
On  
Off  
Busy on a call  
Idle  
Flashing slowly  
Ringing  
1. Press flashing DSS Console key  
assigned to outside line.  
To answer an outside  
call from your DSS  
Console:  
1. Press DOOR + DSS Console key for  
To call a Door Box  
from your DSS  
Console:  
Door Box you want to call (1-8).  
If you don't have Handsfree, you  
must lift the handset to talk to the Door  
Box.  
Door Box BLF  
If DSS key is . . .Door Box is . . .  
On  
Off  
Busy or ringing in  
Idle  
46  
DSS Console  
1. Place or answer call.  
To Transfer a call  
using your DSS  
Console:  
If you are on an Intercom call, press  
before going to the next step.  
2. Press DSS Console key for extension  
that will receive Transfer.  
You cannot Transfer to an extension  
that is busy or in DND.  
3. (Optional) Announce call.  
If the called party doesn't want the  
call, press flashing  
to retrieve it.  
4.  
to hang up.  
1. Press PAGE (for External Paging) or  
GROUP (for Internal Paging).  
To make a Page using  
your DSS Console:  
2. Press DSS Console Paging key.  
DSS keys 1-8 are for External Paging  
zones 1-8. DSS keys 1-64 are for  
Internal Paging zones 1-64. (If the zone  
is busy, try again later.)  
If you don't have Handsfree, lift the  
handset to make your announcement.  
Paging BLF  
If DSS key is . . .  
Zone is . . .  
Busy  
On  
Off  
Idle  
47  
DSS Console  
1. Press Night Service key (NIGHT, DAY,  
BREAK or NITE 2).  
Switching the Night  
Service mode from  
your DSS Console:  
Night Service BLF  
If this key is lit . . . System in in the . . .  
NIGHT  
DAY  
BREAK  
NITE2  
Night Mode  
Day Mode  
Rest Mode  
Midnight Mode  
1. Press ALT.  
To activate DSS  
Console Alternate  
Answer:  
You hear a short confirmation tone.  
If you hear a long tone, you cannot  
enable Alternate Answer. Another user  
has already enabled your console as  
their Alternate Answer destination.  
Alternate Answer BLF  
When the ALT Alternate Answer  
key is . . .  
On  
is . . .  
Enabled  
Disabled  
Off  
48  
Flash  
Flash allows you to access certain features of the telephone company  
or PBX to which your phone system is connected. This lets you take  
full advantage of whatever features the connected telephone company  
or PBX offers. Flash accesses these features by momentarily interrupt-  
ing the loop current on your outside line. This is much like briefly  
pressing and then releasing the hookswitch on your telephone at home.  
1.  
To flash the outside  
line you are on:  
49  
Forced Trunk Disconnect  
Forced Trunk Disconnect enables you to disconnect (release) another  
extension's active outside call if you need to use their line. You can  
then place a call on the released line.  
C A U T I O N  
Forced Trunk Disconnect abruptly terminates the active  
call on the line. You should use this feature only in an  
emergency and when no other lines are available.  
1. Press  
for the busy trunk.  
To disconnect a busy  
trunk:  
OR  
Dial trunk access code (e.g.,  
+ trunk number).  
2.  
.
You hear confirmation beeps as the  
system disconnects the line. You can  
now place a call on the free line.  
50  
General Message  
This feature requires a Voice Announce Unit (VAU).  
G
A General Message is a prerecorded Voice Announce Unit (VAU)  
message to which you and your co-worker's can listen. This message  
typically contains important company information that all employees  
should hear.  
1. Do not lift the handset or press  
2.  
.
To listen to the  
General Message:  
1.  
+
.
To record, listen to or  
erase your General  
Message:  
2. To record, dial  
.
OR  
To listen, dial  
.
OR  
To erase, dial  
.
If you dial 5 or 7, you can dial # to  
hear the message again.  
If you dial 3, you can press HOLD to  
cancel before going to the next step.  
3.  
to hang up.  
MW flashes on each phone until the  
user listens to the message.  
51  
Group Call Pickup  
If you frequently work together with the same people, your extensions  
may be in a Call Pickup Group. This allows you and your co-workers  
to use Group Call Pickup to easily answer each other's ringing calls.  
Group Call Pickup also helps if you frequently cover for co-workers  
in another Pickup Group. When a call rings one of their phones, you  
can intercept it even if you don't know their extension numbers.  
With Group Call Pickup, you can intercept the following types of calls:  
G
A call ringing an extension in your own Pickup Group.  
A call ringing an extension in another Pickup Group when you  
G
know the group number.  
A call ringing an extension in another Pickup Group when you  
G
don't know the group number.  
1.  
+
OR  
(Pickup).  
.
To answer a call ring-  
ing another phone in  
your Pickup Group:  
+
When you don't know the Pickup Group  
Number  
To answer a call  
ringing a phone in  
another Pickup  
Group:  
1.  
+
(Pickup).  
OR  
+
.
When you know the Pickup Group number  
1. (Pickup).  
+
OR  
+
+ Pickup  
Group number (1-9 or 01-64).  
52  
Group Listen  
Use Group Listen when you want others in your office to listen in on  
your call. While you talk on the handset, your caller's voice broadcasts  
over your telephone's speaker. Group Listen automatically turns your  
Handsfree microphone off so your caller cannot hear the conversation  
in your office.  
1. Place or answer call using the handset.  
To initiate Group  
Listen:  
2.  
twice (but do not hang up).  
SPK flashes slowly.  
You can talk to the caller through  
your handset. Your co-workers hear  
your caller's voice over your phone's  
speaker.  
When you press SPK once, you turn  
your Speakerphone on and your handset  
off. The second press turns on Group  
Listen.  
1.  
To talk Handsfree  
after initiating Group  
Listen:  
You must have a speakerphone for  
Handsfree operation.  
1. Do not hang up + Press flashing  
.
To cancel Group  
Listen (without hang-  
ing up your call):  
You can talk to your caller over your  
handset. Your co-workers can no longer  
hear your caller's voice.  
53  
Handsfree and Monitor  
When it's inconvenient to hold the handset, you can use the speaker  
and microphone in your telephone and talk Handsfree instead.  
Handsfree is great when you don't have a free hand for the phone.  
(For example, you may want to enter data at a computer terminal  
while talking to a customer on the phone.)  
There are three types of Handsfree operation:  
Handsfree  
You can place and answer calls by pressing  
SPK instead of using the handset. You must  
have a Speakerphone to have Handsfree.  
Check with your Communications Manager.  
You can press a line or line appearance key  
without first lifting the handset or pressing  
SPK. Your Communications Manager may  
have enabled this option for you.  
Automatic  
Handsfree  
Monitor  
You can place a call without lifting the handset,  
but you must lift the handset to speak. You  
always have this option - regardless of the type  
of phone you have or how your system is set up.  
1.  
or  
or  
.
To talk Handsfree:  
2. Place call.  
3. Speak toward phone when called party  
answers.  
1.  
2.  
and hang up the handset.  
To change a handset  
call into a Handsfree  
call:  
to hang up when you are done.  
1.  
To change a  
Handsfree call into a  
handset call:  
54  
Headset Operation  
To get even more freedom and convenience than with Handsfree, pur-  
chase a Headset and connect it to your telephone. In addition to hav-  
ing your hands free for other work, you'll have privacy on a call that is  
not available with Handsfree.  
1. Unplug the telephone handset and plug  
in the headset.  
To enable the  
headset mode:  
2. Press  
OR  
(Headset).  
+
.
You hear a confirmation beep. The  
headset key lights when you  
enable the headset mode.  
You can still receive and respond to  
voice-announced Intercom calls while in  
the headset mode.  
1.  
to make an outside call.  
While you're in the  
headset mode:  
OR  
to get Intercom dial tone.  
OR  
If on a call,  
to hang up.  
1. Unplug the headset and plug in the hand-  
set.  
To disable the head-  
set mode:  
2.  
(Headset).  
OR  
+
.
55  
Hold  
Don't place your handset down on the desk when you need your caller  
to wait, use Hold instead. Hold places your call in a temporary waiting  
state until you can get back to it. While the call waits, you can process  
calls or use other features. And don't worry if you forget about the call  
and leave it on Hold too long - it will recall back to you.  
Your telephone system provides four types of Hold (see the chart below).  
Your Communications Manager can tell you which types you can use.  
System Hold For your normal calls . . .  
When you place an outside call on System Hold,  
it flashes your line key and the line keys on your  
co-worker's phones as well. Either you or anoth-  
er co-worker can pick up the call on Hold.  
Exclusive  
Hold  
For high priority calls . . .  
After you place an outside call on Exclusive Hold,  
it flashes your line key but looks busy to your co-  
workers. Only you can pick up the call from Hold.  
Group Hold  
Put calls on Hold for your Department Group . . .  
If you are a member of a Department Calling  
Group, you can use Group Hold. When you  
place an outside call on Group Hold, only you  
and the members of your Department Calling  
Group can pick it up.  
Intercom Hold While talking to a co-worker . . .  
Intercom calls can also go on Hold. However,  
the Intercom call on Hold stays on your phone.  
Another extension user cannot pick it up.  
System Hold  
1.  
To place an outside  
call on System Hold:  
The  
or  
key flashes  
slowly while on Hold; flashes fast when  
recalling.  
56  
Hold  
1. Pressing flashing  
.
To pick up an outside  
call on System Hold:  
Exclusive Hold  
1.  
(Exclusive Hold).  
key flashes fast while on  
Hold; flashes slowly when recalling.  
To place an outside  
call on Exclusive Hold:  
The  
1. Pressing flashing  
.
To pick up an outside  
call on Exclusive Hold:  
Group Hold  
1.  
1.  
+
+
+
to hang  
To place a call on  
Hold so anyone in  
your group can pick it  
up:  
up.  
.
To pick up a call on  
Group Hold:  
Intercom Hold  
1.  
1.  
+
+
to hang up.  
To place an Intercom  
call on Hold:  
.
To pick up an  
Intercom call from  
Hold:  
57  
Hotline  
When you need one-button calling and Transfer to a co-worker, use  
Hotline. You'll find Hotline to be a great convenience if there is some-  
one in your company with whom you work closely (such as your busi-  
ness partner). You and your partner can call or Transfer calls to each  
other just by pressing a single key.  
Your Hotline key shows the status of your Partner's extension:  
When the key is . . .  
Your partner's phone is . . .  
Off  
On  
Fast Flash  
Idle  
Busy or ringing  
In Do Not Disturb  
1.  
(Hotline).  
Optionally lift the handset.  
To place a call to your  
Hotline partner:  
1.  
(Hotline) + Announce call and  
hang up.  
OR  
To Transfer your out-  
side call to your  
Hotline partner:  
(Hotline) + Hang up to have  
your call wait at your Hotline partner  
unannounced.  
If unanswered, the call recalls to you.  
1. If you hear two beeps, speak toward the  
To answer a call from  
your Hotline partner:  
phone.  
OR  
If your telephone rings,  
or  
.
58  
Intercom  
Call a co-worker over the Intercom. Normally, you are not restricted  
from placing an Intercom call to any other extension. However, if your  
telephone system is shared by several businesses, you may not be able  
to call the other business's extensions. Check with your  
Communications Manager.  
1.  
+ Extension number.  
To place an Intercom  
call:  
You can optionally dial 0 for your  
operator or *8 for your Voice Mailbox.  
If the extension you call is busy or  
doesn't answer, you can (without hang-  
ing up):  
- Dial another extension.  
- Dial 8 to leave a message in your  
co-worker's mailbox.  
For one-touch calling, see Hotline  
(page 58), Call Coverage (page 71) or  
One-Touch Keys (page 78) instead.  
1. If you hear two beeps, speak toward the  
To answer an  
Intercom call:  
phone.  
Your telephone picks up your voice.  
OR  
If your telephone rings,  
.
Intercom calls you place may either ring or voice-announce at your  
co-worker's extension. What happens depends on how your co-work-  
er's extension is set up. You can, however, dial a code to change from  
one method to the other.  
The Intercom calls you receive can also either ring or voice-announce.  
You decide the best way to answer your Intercom calls and then  
enable the option you want.  
59  
Intercom  
1.  
To change the mode  
of an Intercom call  
you placed:  
If the call is ringing, this makes it  
voice-announce. If the call voice-  
announces, this makes it ring.  
1.  
1.  
+
+
to hang  
To make your incom-  
ing Intercom calls  
voice-announce:  
up.  
up.  
+
+
to hang  
To make your incom-  
ing Intercom calls  
ring:  
Intercom Abandoned Call Display  
You can display a list of the Intercom calls placed to you while you  
were away from your phone.  
1.  
2.  
+
.
To display the list of  
Intercom calls you did  
not answer:  
Press CALL2 repeatedly until no  
more calls display.  
to return to the normal Time and  
Date display.  
60  
Last Number Redial  
Instead of dialing a busy or unanswered outside call again, quickly  
redial it with Last Number Redial. Last Number Redial stores the last  
outside call you placed in memory so you can easily recall it. The  
stored number can be up to 24 digits long, using 0-9, # or *.  
You can also quickly redial your last call using Repeat Redial (page  
103) and Save Number Dialed (page 107).  
1.  
+
+
.
To redial your last  
call:  
If you don't press a line key, the sys-  
tem automatically selects a trunk from  
the same group as your original call.  
OR  
+
.
The system automatically selects a  
trunk from the same group as your  
original call.  
1.  
To check the stored  
number:  
The stored number displays for six  
seconds. The stored number dials out if  
you:  
- Lift the handset  
- Press an idle line key  
- Press an idle CALL key, or  
- Press SPK  
2.  
1.  
+
.
To erase the stored  
number:  
61  
Line Preference  
Line Preference determines how you place and answer calls. There  
are two types of Line Preference: Incoming Line Preference and  
Outgoing Line Preference. Ask your Communications Manager which  
type you have.  
Incoming  
Line  
Preference  
Incoming Line Preference sets how you  
answer calls. When a call rings your phone,  
lifting the handset answers either the ringing  
call (Ringing Line Preference) or seizes an idle  
line (Idle Line Preference). If you primarily  
answer calls and seldom place calls, Ringing  
Line Preference is for you. If you normally  
place calls and seldom answer them, then Idle  
Line Preference is for you.  
Outgoing  
Line  
Preference  
Outgoing Line Preference sets how you place  
calls. With Outgoing Intercom Line  
Preference, you hear Intercom dial tone when  
you lift the handset. With Outgoing Trunk Line  
Preference, you get dial tone on an outside  
line when you lift the handset. If you normally  
call co-workers, use Outgoing Intercom Line  
Preference. If you frequently call outside your  
company, use Outgoing Trunk Line  
Preference.  
If you have Incoming Idle Line Preference,  
Outgoing Line Preference also determines how  
your phone works as a call rings.  
62  
Meet Me Conference  
Use Meet Me Conference to have a telephone meeting which lets oth-  
ers join if they choose. After you announce the Meet Me Conference  
over the Paging, a co-worker joins the meeting by dialing the Meet  
Me Conference code. There are two types of Meet Me Conference:  
Meet Me External Conference and Meet Me Internal Conference. With  
Meet Me External Conference, announce the meeting with External  
Paging. With Meet Me Internal Conference, announce the meeting  
with Internal Paging. The system allows either four or eight parties  
maximum per Meet Me Conference.  
In addition to Meet Me Conference, there are other ways to have a  
telephone meeting. See Conference (page 33), Voice Call Conference  
(page 34), Meet Me Paging (page 65) and Tandem Trunking (page  
115).  
Meet Me External Conference  
1. While on a call, press  
.
To make a Meet Me  
External Conference:  
2.  
+ External Paging zone  
(1-8 or 0 for All Call).  
OR  
(External Paging).  
You can optionally press CALL1 and  
dial combined zones *10 to *18 instead.  
See Paging on page 90 for more on  
combined zones.  
3. Announce the zone.  
4.  
twice when co-worker answers  
your page.  
5. Repeat steps 1-4 for each co-worker you  
want to add.  
63  
Meet Me Conference  
1.  
+
+ External  
To join a Meet Me  
External Conference:  
Paging zone (1-8 or 0 for All Call).  
You connect to the other parties.  
Meet Me Internal Conference  
1. While on a call,  
.
To make a Meet Me  
Internal Conference:  
2.  
+ Internal Paging zone  
(0-9 or 00-64).  
OR  
(Internal Paging).  
You can optionally press CALL1 and  
dial combined zones *10 to *18 instead.  
See Paging on page 90 for more on  
combined zones.  
3. Announce the call.  
4.  
twice when co-worker answers  
your page.  
5. Repeat steps 1-4 for each co-worker you  
want to add.  
1.  
+
(if your phone  
To join a Meet Me  
Internal Conference:  
is in the zone called).  
OR  
+
+ Zone (0-9 or  
00-64) (if your phone is not in the zone  
called).  
OR  
(Internal Paging Zone Answer)  
(if your phone is in the zone called).  
64  
Meet Me Paging  
Need to talk to a co-worker and don't know where they are? Meet Me  
Paging allows you to set up a private meeting on a Page zone. While  
you meet on the zone, no one else can hear your conversation, join in  
or make an announcement using that zone. There are two types of  
Meet Me Paging: Meet Me External Paging and Meet Me Internal  
Paging. With Meet Me External Paging, you hold the meeting on an  
External Paging zone. With Meet Me Internal Paging, you hold the  
meeting on an Internal Paging zone.  
In addition to Meet Me Paging, there are other ways to have a tele-  
phone meeting. See Conference (page 33), Voice Call Conference  
(page 34), Meet Me Conference (page 63) and Tandem Trunking  
(page 115).  
Meet Me External Paging  
1.  
+
+ External  
To make a Meet Me  
External Page:  
Paging zone (1-8 or 0 for All Call).  
OR  
(External Paging Zone).  
2. Announce the zone.  
You can optionally press CALL1 and  
dial combined zones *10 to *18 instead.  
See Paging on page 90 for more on  
combined zones.  
1.  
+
+ External  
To join a Meet Me  
External Page:  
Paging zone (1-8 or 0 for All Call).  
You connect to the other party.  
65  
Meet Me Paging  
Meet Me Internal Paging  
1.  
+
+ Internal  
To make a Meet Me  
Internal Page:  
Paging zone (0-9 or 00-64).  
OR  
(Internal Paging Zone).  
You can optionally press CALL1 and  
dial combined zones *10 to *18 instead.  
See Paging on page 90 for more on  
combined zones.  
2. Announce the zone.  
1.  
+
(if your phone  
To join a Meet Me  
Internal Page:  
is in the zone called).  
OR  
(Internal Paging Zone Answer)  
(if your phone is in the zone called).  
OR  
+
(if your phone  
is not in the zone called).  
66  
Memo Dial  
While on an outside call, use Memo Dial to jot a number down in  
your phone's memory. Memo Dial is like a notepad. For example, if  
you dial Directory Assistance and ask for a number, you can use  
Memo Dial to remember it. You can then quickly call the stored  
Memo Dial number after you hang up.  
1.  
2.  
(Memo Dial) + Dial number you  
want to store + (Memo Dial).  
To store a number  
while on a call:  
Continue with conversation.  
to hang up when you are done.  
1. Do not lift the handset +  
Dial).  
(Memo  
To call a stored Memo  
Dial number:  
2.  
The stored number dials out only if  
you store a trunk access code before the  
number.  
OR  
The stored number dials out.  
1. Do not lift the handset +  
(Memo  
To check the stored  
Memo Dial number:  
Dial).  
The stored number displays.  
1.  
2.  
+
(Memo Dial).  
To erase the stored  
Memo Dial number:  
to hang up when you are done.  
67  
Message Waiting  
Don't keep recalling a busy or unanswered co-worker. Leave them a  
Message Waiting request for a return call instead. The request is a  
flashing  
lamp at the extension you call and a steadily lit  
lamp on your phone. When your co-worker answers the Message  
Waiting, they automatically call your extension. And if someone  
leaves you a Message Waiting, you'll know you didn't miss their call.  
In addition, Message Waiting lets you:  
G
View and selectively answer messages left at your display extension.  
Cancel messages left at your extension.  
Cancel messages you left at other extensions.  
G
G
You can leave messages at any number of extensions simultaneously.  
Also, any number of co-workers can leave you a message at the same  
time.  
1. Call busy or unanswered extension.  
To leave a Message  
Waiting:  
2.  
3.  
or  
(Message Waiting).  
to hang up.  
Your MW lights.  
When you have a Message Waiting, MW  
flashes fast.  
To answer a Message  
Waiting:  
1.  
+
.
OR  
+
(Message Waiting).  
If the called extension doesn't answer,  
dial 0 or press (Message  
Waiting) to leave them a message.  
68  
Message Waiting  
These are the messages co-workers left at  
your extension. The messages left first  
display first.  
To display/check your  
Messages Waiting list:  
1.  
+
+
or  
to scroll through your messages.  
Press your Message Waiting key or  
CALL1 to call the displayed extension.  
2.  
to return to the Time and Date dis-  
play.  
OR  
1.  
2.  
(Message Waiting).  
or  
to scroll through your  
messages.  
Press your Message Waiting key or  
CALL1 to call the displayed extension.  
This includes messages you have left for  
other extensions and messages other  
extensions left for you.  
To cancel all your  
Messages Waiting:  
1.  
2.  
+
.
to hang up.  
1.  
2.  
+
+ Extension.  
To cancel messages  
you left at an  
extension:  
to hang up.  
69  
Microphone Cutoff  
Turn your telephone's Handsfree and handset microphone off when  
you don't want your caller to hear your voice. When you turn your  
Handsfree or handset microphone off, it stays off until you choose to  
turn it back on.  
1.  
To turn your  
Handsfree micro-  
phone off and on:  
This turns your Handsfree micro-  
phone off. You can press this key any-  
time while your phone is idle, busy on a  
call or ringing.  
OR  
This turns your Handsfree micro-  
phone back on.  
1.  
(Microphone Cutoff).  
To turn your  
Handsfree and hand-  
set microphone off  
and on:  
You hear confirmation beeps. Your  
mic is off when the key is lit.  
You can press this key anytime while  
on an outside call. For Intercom calls,  
you can only press this key when the co-  
worker you call lifts the handset or  
presses  
to answer.  
70  
Multiple Directory Numbers/Call Coverage  
Multiple Directory Numbers  
Multiple Directory Numbers allow you to have more than one exten-  
sion number. In addition to your "normal" extension number (e.g.,  
320), you can have additional "virtual" extension numbers on Multiple  
Directory Number function keys. For example, you can have virtual  
extension number 600 for your sales calls. When a call routes to 600,  
it goes to your Multiple Directory Number key assigned to virtual  
extension 600. In this way, you can easily tell calls to your extension  
from sales-specific calls. Check with your Communications Manager  
to see if you have any Multiple Directory Number keys.  
Call Coverage  
Use a Multiple Directory Number key assigned to a co-worker's exten-  
sion when you need Call Coverage for their calls. The Multiple  
Directory Number key shows you when your co-worker is busy and  
flashes slowly when they have an incoming call. You can even press  
the key to intercept the incoming call.  
You can have Multiple Directory Number keys for many different  
extensions and virtual extensions. In addition, you and other co-work-  
ers can share the same Multiple Directory Number keys. For example,  
everyone in your department could have a key for the sales virtual  
extension. Your Multiple Directory Number keys can ring or not ring.  
Your Communications Manager can tell you how your keys are set up.  
1. Press flashing  
(Multiple  
To answer a call  
ringing your Multiple  
Directory Number/Call  
Coverage key:  
Directory Number).  
1.  
To place a call to a  
Multiple Directory  
Number:  
2.  
(Multiple Directory Number).  
OR  
Dial virtual extension number.  
71  
Name Storing  
You can program a name for your extension. The name can be up to  
10 digits long. When you call a co-worker that has a display tele-  
phone, they see your name instead of your extension number. Your co-  
worker knows who's calling without having to look up your extension  
number.  
Use the following chart when entering or editing your name. When  
using the One-Touch (DSS) keys, press the key once for the first char-  
acter, twice for the second character, etc. For example, to enter a C,  
press DSS1 three times.  
Keys for Entering Names  
Use this key . . .  
When you want to . . .  
DSS1  
Enter characters A-D. After selecting  
your entry, press CHECK to have the  
system accept it.  
DSS2  
DSS3  
DSS4  
DSS5  
DSS6  
DSS7  
Enter characters E-H. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter characters I-L. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter characters M-P. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter characters Q-T. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter characters U-Z. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter a hyphen (-). After selecting  
your entry, press CHECK to have the  
system accept it.  
72  
Name Storing  
Keys for Entering Names  
Use this key . . . When you want to . . .  
DSS8  
DSS9  
Enter a blank space. After selecting  
your entry, press CHECK to have the  
system accept it.  
Enter extended ASCII characters.  
Press repeatedly to scroll through the  
list. After selecting your entry, press  
CHECK to have the system accept it.  
Enter punctuation marks. Press repeat-  
edly to scroll through the list. After  
selecting your entry, press CHECK to  
have the system accept it.  
DSS10  
CHECK  
Save text entry as part of the name  
when you want to select it. You need  
to press CHECK after selecting char-  
acters from One-Touch Keys 1-10.  
You don't need to press CHECK after  
dialing a dial pad digit (0-9, # and *).  
Clear the text entry if you want to start  
over.  
CLEAR  
Dialpad digits 0-9,  
# and *.  
Enter number, # and * as part of the  
name. You don't need to press CHECK  
after entering these characters.  
1.  
+
+ Enter name  
To program your  
extension's name:  
(see the chart above).  
Your name can be up to 10 digits  
long.  
2.  
3.  
.
You hear confirmation beeps.  
to hang up.  
73  
Night Service  
You may be able to activate Night Service for your system. Used after  
normal working hours, Night Service redirects your system's incoming  
calls to where they should ring at night. For example, when most of  
your co-workers have left for home, your system may redirect calls to  
the security desk. When you activate Night Service, select one of eight  
modes of operation:  
G
Day Mode - normal working hours.  
Night Mode - after hours (usually evening).  
Midnight Mode - late at night to early in the morning.  
Rest Mode - lunch and early evening (dinner time).  
Day Mode 2 - normal working hours.  
Night Mode 2 - after hours (usually evening).  
Midnight Mode 2 - late at night to early in the morning.  
Rest Mode 2 - lunch and early evening (dinner time).  
G
G
G
G
G
G
G
There are two types of Night Service ringing for outside calls:  
Assigned Night Answer (ANA) and Universal Night Answer (UNA).  
With ANA, specific telephones are programmed to ring at night (like  
the security desk in the example above). UNA causes incoming calls  
to ring over the External Paging speakers. If your extension has a line  
key for the call, just press the line key to pick up the UNA call. In  
addition, you may be able to dial the Universal Answer Code to pick  
up calls for which you don't have line keys.  
Your system may switch Night Service modes automatically. Check  
with your Communications Manager if this happens, and when the  
switch-over occurs.  
74  
Night Service  
1.  
+
+ Night Service  
To activate Night  
Service by dialing  
codes:  
Password.  
The Night Service Password is nor-  
mally 0000. Check with your  
Communications Manager.  
2. Dial the Night Service Mode: 0= Day  
Mode, 1 = Night Mode, 2 = Midnight  
Mode, 3 = Rest Mode, 4= Day 2 Mode,  
5 = Night 2 Mode, 6 = Midnight 2  
Mode, 7 = Rest 2 Mode  
You hear confirmation beeps.  
3.  
1.  
to hang up.  
(Night Service).  
You hear a beep and the key lights to  
indicate the mode selected:  
Day Mode Key  
To activate Night  
Service using pro-  
grammable keys:  
Night Mode Key  
Midnight Mode Key  
Rest Mode Key  
Day 2 Mode Key  
Night 2 Mode Key  
Midnight 2 Mode Key  
Rest 2 Mode Key  
1.  
+
.
To use Universal  
Answer to pick up a  
UNA call:  
You are connected to the call.  
75  
Off Hook Signaling  
Trying to get in touch with a co-worker who is busy on a handset call?  
Use Off Hook Signaling to let your co-worker know you're trying to get  
through. The off hook signal you send to your co-worker is either ringing  
or a voice announcement over their idle (second) line appearance.  
Your phone system provides four Off Hook Signaling options (see  
the chart below). Ask your Communications Manager which options  
you have.  
Automatic  
Signaling  
Calling a busy extension automatically  
initiates Off Hook Signaling. You'll find this  
option helpful if you are someone that must  
quickly process calls (such as a receptionist or  
operator).  
Manual  
Signaling  
After reaching a busy extension, manual  
signaling gives you the choice of using Off  
Hook Signaling or activating another feature.  
If you don't have Automatic Signaling, you  
have Manual Signaling.  
Selectable Off  
If your extension has Handsfree, you can have  
Hook Signaling Off Hook Signaling ring your phone's second  
Mode  
channel or voice announce - at your discretion.  
There are four types of Off Hook Signaling  
rings you can receive (ask your  
Communications Manager):  
- Muted off hook ringing  
- Normal off hook ringing  
- Two beeps over the speaker  
- One beep in the handset  
Called  
Extension  
Block  
You extension may block Off Hook Signaling  
from other extensions. Use this option if you  
don't like to be interrupted while on a call.  
If the extension you call has Handsfree . . .  
When your off hook signal voice-announces, your co-worker can  
76  
Off Hook Signaling  
respond by just speaking toward their phone. Their telephone's  
Handsfree microphone picks up their voice. Your co-worker's initial  
call continues uninterrupted.  
If the extension you call does not have Handsfree . . .  
Your co-worker receives Off Hook Signaling ring. They must first  
place their initial call on Hold before they can respond to you. They  
cannot just speak toward their phone.  
You can use other options when you are trying to get through. Use  
Call Waiting (page 25) to wait in line without hanging up. Or, you can  
leave a Callback request for a return call (page 26). If you want, send  
your coworker a Message Waiting indication (page 68) or a Voice  
Mail message (page 125). You may also be able to Voice Over (page  
129) to your busy co-worker while they stay on their initial call.  
1.  
To send Off Hook  
Signals to an  
OR  
extension busy on a  
handset call:  
(Off Hook Signaling).  
If you hear ringback tone, dial 1 to  
have your call voice-announce (and  
visa-versa).  
1.  
1.  
+
.
To have Off Hook  
Signals ring your  
extension:  
To answer an Off Hook Signal at  
your extension, you must first hang up  
your current call or place it on Hold.  
+
.
To have Off Hook  
Signals voice-  
announce at your  
extension:  
If your extension has Handsfree, you  
can answer an Off Hook Signal by just  
speaking toward your phone.  
77  
One-Touch Calling  
Use your One-Touch Keys for one button access to co-workers, out-  
side lines and selected system features. You'll find this a great time  
saver when calling the clients and co-workers you talk to most often.  
Instead of dialing the codes, just press the One-Touch Key.  
Your One-Touch Keys give you:  
G
Direct Station Selection - One button access to your co-worker's  
extensions.  
G
Personal Speed Dial (Outside Calling) - One button access to  
outside lines, line groups and telephone numbers. (You can also  
have Personal Speed Dial if your phone doesn't have One-Touch  
Keys - see page 81).  
G
Abbreviated Dialing - One button access to Common and Group  
Abbreviated Dialing bins.  
Feature Codes - One button access to Feature Codes (e.g., 2 for  
G
Callback).  
G
Chain Dialing - Linking two or more One-Touch Keys for lengthy  
dialing scenarios.  
One-Touch Calling is the first level of operation on the One-Touch  
Keys. In other words, One-Touch Calling occurs when you just press  
the One-Touch Key. There is a second level of One-Touch Key func-  
tions called One-Touch Serial Operation (page 82).You access these  
functions by first pressing the One-Touch Serial Operations key.  
1.  
+
+
you  
To program a One-  
Touch Key for DSS  
(extension) calling:  
want to program.  
2. Dial extension number you want  
assigned to that key +  
.
3. Optional for Display Phones: Enter a  
name for the One-Touch key (see Name  
Storing on page 72) +  
to hang up.  
.
3.  
78  
One-Touch Calling  
1.  
2.  
+
+
you  
To program a One-  
Touch Key for outside  
calling (Personal  
want to program.  
for Trunk Group Access code.  
OR  
Speed Dial):  
+ trunk number (01-192) for  
a specific trunk.  
OR  
+ Trunk Group number  
(e.g., 1) for a Trunk Group.  
3. Dial the number you want to call +  
To enter a pause, press  
.
.
4. Optional for Display Phones: Enter a  
name for the One-Touch key (see Name  
Storing on page 72) +  
.
5.  
1.  
2.  
to hang up.  
+
+
you  
To program a One-  
Touch Key for  
Abbreviated Dialing:  
want to program.  
for Common or  
for Group Abbreviated Dialing.  
3. Dial Abbreviated Dialing storage code  
(e.g., 001) +  
.
4. Optional for Display Phones: Enter a  
name for the One-Touch key (see Name  
Storing on page 72) +  
to hang up.  
.
5.  
79  
One-Touch Calling  
1.  
+
+
you  
To assign a Feature  
Code to a One-Touch  
Key:  
want to program.  
2. Dial Feature Code you want to store.  
For example, store 2 to make a call-  
back key. Refer to the features in this  
handbook for the appropriate Service  
Codes.  
3.  
1.  
to hang up.  
To use a One-Touch  
Key:  
If you press a line key before pressing  
a One-Touch Key for outside calling,  
the system automatically removes any  
stored trunk codes.  
1.  
To chain the functions  
of two One-Touch  
Keys:  
Let the stored number dial out.  
2. Press another  
.
The stored digits dial out.  
1.  
2.  
+
.
To check the function  
of a One-Touch Key:  
The stored function displays. Repeat  
this step to check additional keys. If you  
cannot see the entire number stored,  
dial  
.
.
80  
One-Touch Calling  
Using Personal Speed Dial without One-Touch Keys  
1.  
+
.
To program a Personal  
Speed Dial number if  
your phone doesn't  
have One-Touch Keys:  
2. Dial a Personal Speed Dial bin number  
(1-9 or 0).  
Bins 1-9 correspond to One-Touch  
Keys 1-9. Bin 0 corresponds to key 10.  
3. Dial outside number you want to call.  
The bin should contain a trunk  
access code: 9, #9 + Trunk number or  
804 + Trunk Group number. To enter a  
pause, press MIC.  
4.  
1.  
to hang up.  
+
.
To dial a Personal  
Speed Dial number if  
your phone doesn't  
have One-Touch Keys:  
2. Dial a Personal Speed Dial bin number  
(1-9 or 0).  
The stored number dials out.  
81  
One-Touch Serial Operation  
Do you frequently dial a long sequence of codes and numbers for the  
same operation? One-Touch Serial Operation can simplify your phone  
by letting you store the entire sequence of steps under a One-Touch  
Key. This includes dial pad digits, feature keys, function keys and  
even other One-Touch Keys. For example, before you leave the office  
at night you can have One-Touch Serial Operation:  
G
Place the system in the Night Mode.  
Call Forward your phone to Voice Mail.  
Ring your home to let them know you are coming.  
G
G
One-Touch Serial Operation is the second level of operation for One-  
Touch Keys. You must press the Serial Operations function key before  
the One-Touch Key. The first level of operation is One-Touch Calling  
(page 78). This occurs when you just press the One-Touch Key.  
1.  
+
+
key  
To store a series of  
operations in a One-  
Touch Key:  
you want to program.  
2. Enter the sequence of operations you  
want to store (up to 24 entries).  
You can store the following operations:  
Feature Codes  
0-9, # and *  
(for pause)  
82  
One-Touch Serial Operation  
If you store a One-Touch Key as part  
of a Serial Operation, the system stores  
the first level (One-Touch) function.  
To store a series of  
operations in a One-  
Touch Key:  
3.  
4.  
(Serial Operations).  
to hang up.  
1.  
1.  
(Serial Operation) +  
.
To dial using One-  
Touch Serial  
Operation:  
+
(twice).  
To check the stored  
Serial Operation:  
The stored Serial Operation displays.  
To check another key, press it twice  
before going to step 2.  
If the stored number does not fit in  
the display, dial * to see the entire  
number.  
2.  
1.  
+
+
you  
To clear a One-Touch  
Serial Operation:  
want to clear.  
2.  
3.  
(Serial Operations).  
to hang up.  
83  
Outside Calls, Answering  
There are many types of outside calls that you can answer from your  
phone. You can tell a lot about the call coming in by listening for ring-  
ing, watching your phone's keys and checking the display (if you have  
one). Also use the chart below as a guide. Ask your Communications  
Manager about the different types of calls you are expected to answer.  
You may have line and loop keys on your phone. A line key is dedi-  
cated to a particular outside line. When you press the line key to  
answer a call, you always get the same line. A loop key works just like  
a line key, except that it is for any line in a preset line group. When  
you press a loop key to answer a call, you get whichever line in the  
group happens to be ringing.  
For this type of call...  
You hear...  
And see...  
flashing slowly  
Outside Call that rings Two quick rings -  
your phone  
repeated  
(red)  
(If you have a line  
key for it)  
flashing slowly  
flashing slowly  
Direct Inward Line1  
(If you have a line  
key for it)  
Two quick rings -  
repeated  
(green)  
flashing slowly  
Outside call or DIL  
that rings your phone repeated  
(If you don't have a  
Two quick rings -  
flashing slowly  
flashing slowly  
line key for it)  
Outside call that just No Ringing  
flashes a line key  
(red)  
without ringing  
84  
Outside Calls, Answering  
For this type of call...  
You hear...  
And see...  
flashing slowly  
(green)  
Transferred Call  
(If you have a line  
key for it)  
Two quick rings -  
repeated  
flashing fast  
flashing fast  
Transferred Call  
(If you don't have a  
line key for it)  
Two quick rings -  
repeated  
1These calls initially ring only at your phone.  
1.  
or  
.
To answer an outside  
call:  
Depending on how your phone is set  
up, you may answer the call automati-  
cally. You phone's Line Preference  
(page 62) determines what happens  
when you lift the handset or press SPK  
to answer a call.  
2. Press flashing  
or  
.
You may be able to dial #0 at night to  
pick up calls not ringing your phone.  
85  
Outside Calls, Placing  
Your phone offers you several ways to place outside calls. You can:  
G
Press a line key for one-button access to a specific line.  
Press a loop key for one-button access to the first available line in  
G
a line group.  
Dial a code to select a specific line.  
Dial a code to select the first available line in a line group.  
Dial 9 to use Trunk Group Routing or Automatic Route Selection  
G
G
G
(ARS).  
The method you use depends on how your system and your phone are  
set up. For example, if you should use only ARS for outgoing calls,  
don't press line keys or dial up lines and line groups. On the other  
hand, if your office is set up like a "key system", you and your co-  
workers will have line keys for the same outside lines. Your  
Communications Manager can tell you which methods you should use  
for placing outside calls.  
1.  
.
To place an outside  
call using a line key:  
You may have to press SPK or lift the  
handset before pressing the line key.  
The line key lights (green).  
2. Listen for dial tone.  
3. Dial number.  
1.  
+
+ Line number (01-  
To dial a code to  
select a specific line:  
192).  
2. Dial number.  
Check with your Communications  
Manager to see which lines you can use.  
1.  
+
+ Line group  
To dial a code to  
select a line group:  
number.  
86  
Outside Calls, Placing  
Your line group numbers are 1-9, 01-  
99 or 001-128. Ask your Communications  
Manager.  
To dial a code to a  
select line group  
(Contd)  
2. Dial number.  
1.  
+
.
To use Trunk Group  
Routing or ARS:  
The system automatically routes your  
call using ARS or Trunk Group Routing  
- whichever is installed.  
Converting from Pulse to Tone Dialing  
If your company is in a Dial Pulse area, you may need to change the  
dialing mode of your phone to tone (DTMF) after you place your ini-  
tial call. This allows you to use dial-up services like electronic bank-  
ing or a client's Voice Mail.  
1. Place outside call normally.  
To change your dial-  
ing mode to DTMF:  
Your call dials out as Dial Pulse.  
2.  
.
The next digits you dial go out as  
DTMF.  
Instead of dialing #, the system may  
automatically convert to DTMF 10 sec-  
onds after you dial the last digit of your  
outside call.  
Are You Behind a PBX?  
Your telephone system may be connected to a Private Branch  
Exchange (PBX) rather than to the telephone company's lines. This  
means that when you get dial tone on an outside line, you are really  
getting dial tone from the PBX. This may affect the way you place  
outside calls. For example:  
G
After you press a line key, you may have to dial an additional  
access code (e.g., 9) before you can dial your outside number.  
87  
Outside Calls, Placing  
G
The PBX may restrict you from placing certain types of calls.  
If you use Automatic Route Selection, your telephone system may  
G
automatically insert whatever codes the PBX requires. For exam-  
ple, when you dial 9 926 5400 for an outside call, your system may  
send 9 9 926 5400 to the PBX.  
G
You may be able to Transfer to and Conference with other systems  
connected to the same PBX.  
Ask your Communication's Manager if you are behind a PBX.  
You May Have a Private Line  
A Private Line is simply a line on your phone that nobody else in the  
system can use. Only you can place and answer calls on your Private  
Line. Your Communications Manager can tell you if you have a  
Private Line.  
If You Hear a Warning Tone  
While on an outside call, you may hear occasional beeps through your  
speaker or handset. These tones remind you that you have been on the  
call a long time.  
How Prime Line Works  
If you have Prime Line, you can place or answer a call on a specific  
line just by lifting the handset. With Outgoing Prime Line Preference,  
you get dial tone on your Prime Line when you lift the handset. This  
happens even if another call is ringing in. If you usually need to place  
calls, Outgoing Prime Line Preference may help you.  
With Incoming Prime Line Preference, lifting the handset answers a  
ringing call. If you want easy answering of incoming calls, Incoming  
Prime Line Preference may be for you.  
If Prime Line sounds helpful to you, your Communications Manager  
may be able to set it up.  
88  
Outside Calls, Placing  
Did Your Call Go Through?  
If you dial certain calls and you find that they do not go through, ask  
your Communications Manager the following questions:  
G
Is my telephone Toll Restricted? If it is, what numbers am I pre-  
vented from dialing?  
Can I override Toll Restriction? If so, what is my override code?  
G
1.  
2.  
+
+ Password.  
If you need to over-  
ride Toll Restriction:  
+ Dial number without restriction.  
G
G
Do I need to enter Account Codes (page 14) for outside calls?  
Does my telephone use Automatic Route Selection? If it does, are  
there any numbers that I cannot dial?  
If my phone uses Automatic Route Selection, will I ever be  
requested to enter an Authorization Code before the call can go  
through? If so, what are my Authorization Codes?  
G
1.  
+
.
If you need to enter  
an ARS Authorization  
Code:  
You hear ARS dial tone.  
2. Dial the outside telephone number.  
You hear a second ARS dial tone.  
3. Enter the ARS Authorization Code.  
Ask your Communications Manager  
for your ARS Authorization Codes.  
89  
Paging  
Internal Paging  
Need to locate a co-worker or make an announcement? Use Internal  
Paging. Your system can have All Call Internal Paging and, depending  
on your system, up to 64 zones of Internal Paging. When you make an  
All Call Paging announcement, your voice broadcasts to all extensions  
set to receive All Call Paging. When you make a Zone Paging  
announcement, your voice broadcasts to all the idle extensions in the  
zone you called.  
1.  
(Internal Paging).  
To make an Internal  
Page:  
OR  
+
+ Zone.  
Internal Paging zones are 0-9 or 00-  
64 (0 and 00 are All Call Internal  
Paging).  
2. Make announcement +  
to hang up.  
External Paging  
If you have your own external speaker system installed, you may be  
able to use it for External Paging. This is particularly helpful in large  
or noisy areas where the Internal Paging speakers in the telephones are  
not loud enough. Your system can have All Call External Paging and  
up to 8 zones of External Zone Paging.  
1.  
(External Paging).  
To make an External  
Page:  
OR  
+
+ Zone.  
External Paging zones are 0-8, where  
0 is All Call External Paging.  
2. Make announcement +  
to hang up.  
90  
Paging  
Combined Paging  
Use Combined Paging when you want to simultaneously Page into an  
internal and corresponding external zone. For example, you can Page  
your company's warehouse and outside loading dock at the same time.  
Combined Paging is available for Paging zones 1-8 and All Call.  
1.  
+
+ Combined Paging  
To make a Combined  
Page:  
zone.  
OR  
(All Call External Page).  
Combined Paging zones are 1-8 (for  
internal/external zones 1-8) or 0 (for  
internal/external All Call).  
2. Make Announcement.  
3. to hang up.  
91  
Park  
Have a call for a co-worker and can't find them? Put their call in a  
waiting state called Park so they can pick it up. After you Park the  
call, Page the co-worker you want to receive the call and hang up.  
When your co-worker hears the Page, they dial the orbit or press a  
Park key to pick up the call.  
There are two types of Park: System and Personal. Use System Park  
when you want to have the call wait in a system orbit. (There can be up  
to 64 system orbits, depending on your system) Personal Park allows  
you to Park a call at your extension so a co-worker can pick it up.  
1. Do not hang up.  
To Park a call in a  
system orbit:  
2.  
(Park).  
OR  
+
+ Park Orbit.  
Park Orbits are 1-64. If you hear  
busy, the orbit is busy. Try another  
orbit.  
3. Page your co-worker to pick up the call.  
4.  
to hang up.  
If not picked up, the call will recall to  
you.  
You can only pick up a call parked by a  
member of your own Park group.  
To pick up a parked  
call from a system  
orbit:  
1.  
+
(Park).  
OR  
+
+ Park Orbit.  
92  
Park  
1. Do not hang up.  
To Park a call at your  
extension:  
2.  
+
.
3. Page your co-worker to pick up the call.  
4.  
to hang up.  
If not picked up, the call will recall  
to you.  
If parked at your extension:  
To pick up a call  
parked at an exten-  
sion (yours or a co-  
worker's):  
1.  
+
.
OR  
If parked at a co-worker's extension:  
1.  
+
+ Co-worker's  
extension.  
93  
Park and Page (VAU)  
This feature requires a Voice Announce Unit (VAU).  
G
When you are away from your phone, Park and Page can let you know  
when you have a call waiting to be answered. To enable Park and  
Page, you record a Personal Greeting along with an additional Paging  
announcement. Your callers hear your Personal Greeting and automati-  
cally wait at your phone. The system then broadcasts your prerecorded  
Paging announcement. You can go to any co-worker's phone and pick  
up your waiting call.  
For example, you could record a Personal Greeting that says, "Hello. I  
am away from my phone right now but please hold on while I am  
automatically paged." Your Paging announcement could say, "(your  
name), you have a call waiting on your line." Your caller hears your  
Personal Greeting - and you hear the Paging broadcast.  
1.  
+
OR  
.
To have the system  
Page you when you  
have a call:  
1.  
2.  
(Call Forward to Device).  
+ When you hear, "Please start  
recording", record your Personal  
Greeting.  
If you already have Park and Page or  
Personal Greeting set up, you can dial:  
7 to re-record  
5 to listen (then # to listen again)  
3 to erase (then optionally HOLD to  
cancel the erase)  
3.  
.
4. When you hear, "Please start recording",  
record your Page.  
94  
Park and Page (VAU)  
5.  
+ Dial Page Zone that should  
To have the system  
Page you when you  
have a call  
broadcast your announcement.  
For example, for Internal Zone 1 dial  
801 + 1. Or, for Combined Paging Zone  
1, dial *1 + 1.  
(Contd):  
6. Dial Park and Page type:  
2 = All calls  
3 = Outside calls only  
7.  
to hang up when you are done.  
Your DND or Call Forwarding  
(Device) Programmable Function Key  
flashes when Call Forwarding is acti-  
vated.  
1.  
+
+ Co-worker's  
To pickup up your  
Park and Page:  
extension.  
1.  
2.  
+
+
.
To cancel your Park  
and Page:  
to hang up when you are done.  
95  
Personal Greeting  
Personal Greeting requires a Voice Announce Unit (VAU).  
G
Use Personal Greeting to forward your calls and automatically play a  
recorded message to your callers. This lets you add a personal touch to  
your Call Forwards. For example, you can record, "Hi, this is (your  
name). I'll be out of the office today. In my absence, Mary Jones can  
answer all your questions. Please hold on for Mary." Your callers hear  
this message and then are forwarded to Mary Jones' phone.  
1.  
+
OR  
.
To activate Personal  
Greeting for your  
phone:  
1.  
2.  
(Call Forward to Device).  
+ When you hear, "Please start  
recording," record your Personal  
Greeting.  
If you already have Personal  
Greeting or Park and Page set up, you  
can dial:  
7 to re-record  
5 to listen (then # to listen again)  
3 to erase (then optionally HOLD to  
cancel the erase)  
3.  
+ Personal Greeting condition:  
2 = Busy or not answered  
4 = Immediate  
6 = Not answered  
3 = Cancel  
4. Dial the destination to receive your calls.  
The destination can be:  
G
A co-worker's extension.  
G
Your Voice Mailbox (by dialing the  
Voice Mail master number).  
96  
Personal Greeting  
G
G
Off-premise via Common  
Abbreviated Dialing (by entering  
#2 + bin).  
Greeting without forwarding so caller  
hears busy (by entering your exten-  
sion number).  
To activate Personal  
Greeting for your  
phone (Contd):  
You cannot forward to a Department  
Group pilot number.  
5. Dial Personal Greeting type:  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
6.  
to hang up.  
Your DND or Call Forwarding  
(Device) Programmable Function  
Key flashes when Call Forwarding is  
activated.  
1.  
2.  
+
+
.
To cancel your  
Personal Greeting:  
to hang up when you are done.  
97  
Programmable Function Keys  
Customize your phone by storing features or outside lines under your  
Programmable Function Keys. For example, to return a Message  
Waiting, just press your Message Waiting function key instead of  
dialing  
.
1.  
+
+
you  
To program a function  
key:  
want to program.  
2. Select key code from chart below.  
1.  
+
you want to check.  
To check a stored  
function:  
The programmed function displays.  
Programmable Function Key Codes  
Use key  
For this feature code  
When you are  
Or dial  
Abbreviated Dialing 1037 Dialing a stored Common  
Abbreviated Dialing number  
#2 + bin  
#4 + bin  
-
1038 Dialing a stored Group  
Abbreviated Dialing number  
Barge In  
1019 Barging In on a co-worker's  
conversation  
Call Forwarding  
Call Forwarding  
Off-Premise  
1080 Forwarding your calls (station)  
1081 Forwarding your calls (device)  
*2  
*4  
Call Forwarding / Do 1022 Overriding an extension's Call  
Not Disturb Override Forwarding or Do Not Disturb  
Callback / Camp On / 1020 Leaving a Callback request at a  
Trunk Queuing busy extension, Camping On to  
-
2
a busy extension, or Queuing for  
a busy trunk  
98  
Programmable Function Keys  
Programmable Function Key Codes  
Use key  
For this feature  
code  
When you are  
Or dial  
Central Office Calls 0001- Pressing a line key to place or  
#9  
0192 answer a trunk call (where trunks  
can range from 0001-0192)  
1078 + Pressing a loop key to place or  
Type + answer a call. Type = 0  
Group (Incoming), 1 (Outgoing) or 2  
(Both ways), Group = 000 (All  
groups in or ARS out) or 001-128  
(Trunk Group)  
-
Conference  
1016 Setting up a Conference or a  
Meet Me Conference  
#1  
-
Conference, Voice Call 1017 Setting up a Voice Call  
Conference  
Data Communications 1029 Placing a data call  
1045 Using your PC for Telemarketing  
Dial  
-
-
Department Step Calling 1021 Step Calling through a Department  
Group for an idle member  
#
Group Call Pickup  
1007 Answering a call ringing another *#  
phone in your Pickup Group  
1008 Answering a call ringing a phone 869  
in another Pickup Group-if you  
don't know the group number  
1009 + Answering a call ringing a phone 868  
Group in a specific Pickup Group  
Number  
Hotline  
1058 + Placing a call to your Hotline  
-
ext.  
partner  
number  
Headset Operation  
1028 Enabling or disabling Headset  
834  
Operation  
99  
Programmable Function Keys  
Programmable Function Key Codes  
Use key  
For this feature  
code  
When you are  
Or dial  
Hold  
1043 Putting a call on System Hold  
(if your phone's Hold key is  
reassigned)  
-
1044 Putting a call on Exclusive Hold  
-
Meet Me Conference 1010 Joining a Meet Me Conference 863  
and Meet Me Paging  
Memo Dial  
or Page  
1015 Storing, using or checking a  
Memo Dial number  
-
Message Waiting  
1023 Leaving or answering a Message 0 or  
Waiting  
*0  
-
-
Microphone Cutoff  
Multiple Directory  
Numbers  
1026 Using Microphone Cutoff  
1036 + Placing a call or covering your  
ext.  
virtual (phantom) extension / Call  
Coverage  
Night Service  
1039 + Activating the Day Mode  
pswd  
818 +  
pswd  
(0000)  
+ 0  
1040 + Activating the Night Mode  
pswd  
818 +  
pswd  
(0000)  
+ 1  
1041 + Activating the Midnight Mode 818 +  
pswd  
pswd  
(0000)  
+ 2  
1042 + Activating the Rest Mode  
pswd  
818 +  
pswd  
(0000)  
+ 3  
100  
Programmable Function Keys  
Programmable Function Key Codes  
Use key  
For this feature  
code  
When you are  
Or dial  
Night Service  
(cont’d)  
1090 + Activating the Day 2 Mode  
pswd  
818 +  
pswd  
(0000)  
+ 4  
1091 + Activating the Night 2 Mode  
pswd  
818 +  
pswd  
(0000)  
+ 5  
1092 + Activating the Midnight 2 Mode 818 +  
pswd  
pswd  
(0000)  
+ 6  
1093 + Activating the Rest 2 Mode  
pswd  
818 +  
pswd  
(0000)  
+ 7  
Off Hook Signaling  
One-Touch Serial  
Operation  
1018 Signaling a busy extension  
1034 Storing, using or clearing a One- 852  
7
Touch Serial Operation  
Paging, External  
1004 + Making an external zone page  
zone  
1005 Making a Combined All Call  
page  
803  
+ zone  
803  
+ 0  
Paging, Internal  
Park  
1006 + Broadcasting to an Internal  
zone Paging Zone  
1076 Broadcasting an Internal All  
Call Page  
1033 + Placing a call into or retrieving  
orbit a call from a Park Orbit  
(1-9 or  
801  
+ zone  
801 +  
0 or 00  
#6  
(Park)  
*6  
01-64)  
(Pickup)  
101  
Programmable Function Keys  
Programmable Function Key Codes  
Use key  
For this feature  
code  
When you are  
Or dial  
Repeat Redial  
1075 Activating Repeat Redial  
DIAL +  
LND  
-
Reverse Voice Over 1056 + Initiating Reverse Voice Over  
dest. ext.  
Room Monitor  
1025 Activating Room Monitor  
-
-
Save Number Dialed 1014 Saving, redialing or checking a  
saved number  
Secretary Call (Buzzer) 1031 + Calling your secretary (using the  
-
-
sec. ext. buzzer)  
Secretary Call Pickup 1032 + Activating Secretary Call Pickup  
boss ext.  
Selectable Display  
Messaging  
1081 Forwarding your calls (device)  
*4  
Serial Call  
Transfer  
1035 Placing a Serial Call to a co-worker -  
1077 Transferring a call (if CONF[TRF] -  
is not set for Transfer)  
Trunk Group Routing 1011 Accessing a trunk using Trunk  
-
804  
2
Group Routing  
Trunk Groups  
Trunk Queuing  
1012 + Accessing a Trunk Group  
group (Groups are 1-9, 01-99 or 001-128)  
1020 Camping On or Queuing for a  
trunk  
VAU Park and  
Page/Personal Greeting  
Voice Mail  
1081 Forwarding your calls (device)  
*4  
1059 + Calling Voice Mail or leaving *8 or 8  
ext. a message  
1060 Using Voice Mail Record  
1057 Initiating or responding to Voice  
Over  
-
6
Voice Over  
102  
Repeat Redial  
Trying to get in touch with a customer and their phone is always busy  
or unanswered? Don't keep redialing it manually - have Repeat Redial  
do it for you. Repeat Redial will retry your call automatically (up to  
three times) so you can go back to work.  
You can also quickly redial your last call using Last Number Redial  
(page 61) and Save Number Dialed (page 107).  
1. Place outside call.  
To use Repeat Redial:  
Listen for busy or no answer.  
2.  
+
.
OR  
(Repeat Redial).  
Your Repeat Redial key flashes while  
you wait for the system to redial.  
3.  
4.  
to hang up.  
Your phone periodically redials the  
call.  
or  
answers.  
when party you call  
1. Do not lift handset.  
To cancel Repeat  
Redial:  
2.  
+
.
OR  
(Repeat Redial).  
103  
Reverse Voice Over  
While you are busy on a handset call, Reverse Voice Over allows you  
to make a private Intercom call to an idle co-worker. Just press your  
Reverse Voice Over function key to call your co-worker. Your initial  
caller cannot hear your voice, but you can keep talking to your co-  
worker as long as you hold down your key.  
Reverse Voice Over is great, for example, if you're busy on the phone  
and you need an associate to get you a file. While your caller is talking:  
G
Press the Reverse Voice Over key.  
G
Request the file.  
G
Return to the call without the caller even knowing you were gone.  
If you're not busy on the phone, your Reverse Voice Over key works the  
same as a Hotline key. Just press the key to call the assigned co-worker.  
The Reverse Voice Over key even shows you the status of your co-worker:  
When the key is . . .  
Off  
Your co-worker's phone is . . .  
Idle  
Slow Flash  
Fast Flash  
Busy or has a call ringing  
In Do Not Disturb  
When You're On a Call  
1. Press and hold  
(Reverse Voice  
To place a Reverse  
Voice Over Call:  
Over).  
Your Reverse Voice Over key lights  
(green).  
1. Release  
(Reverse Voice Over).  
To return to your  
initial caller:  
When Your Phone is Idle  
1.  
(Reverse Voice Over).  
You can optionally lift the handset for  
privacy.  
To place a call to your  
Reverse Voice Over  
destination:  
104  
Ringdown  
Call a co-worker or outside party by just lifting the handset on your  
telephone. The call goes through automatically - there is no need to  
dial digits or lift the handset. There are two types of Ringdown:  
Ringdown Extension and External Hotline. With Ringdown Extension,  
you reach another extension (typically a lobby or service phone) when  
you lift the handset. If your phone has External Hotline, your phone  
automatically dials a specified Common Abbreviated Dialing number  
instead. If you want either of these Ringdown options on your phone,  
talk to your Communications Manager.  
When a user lifts the handset on a Ringdown Extension, the ringdown  
occurs after an interval that is set in system programming. Try to mon-  
itor this operation. If the interval is too long, unauthorized users may  
have time to call your co-workers or use system features. (External  
Hotline always occurs as soon as you lift the handset.)  
1.  
To use Ringdown:  
1. Do not lift handset.  
To bypass Ringdown  
(for Ringdown  
2.  
+ Place Intercom or outside call.  
OR  
Extension only):  
Press  
OR  
for outside call +  
+ Place Intercom call before  
Ringdown goes through.  
1. Speak toward your phone if the call  
To answer a call if you  
are a Ringdown  
Destination:  
voice-announces.  
OR  
if call rings.  
105  
Room Monitor  
Use Room Monitor when you want to listen to the sounds in another  
work area. For example, Room Monitor could let you listen to the  
sounds in the warehouse when it's left unattended. You just set up a  
Room Monitor with a phone in the warehouse area.  
You must activate Room Monitor at your phone and at the phone you  
want to monitor. You can only monitor one phone at a time. In addi-  
tion, Room Monitor is for listening only (i.e., you cannot talk to the  
monitored extension).  
1. Do not lift handset or press  
.
To activate Room  
Monitor (at your own  
phone):  
2.  
(Room Monitor) + Extension  
you want to monitor.  
The Room Monitor key flashes.  
1. Do not lift handset or press  
.
To activate Room  
Monitor (at the phone  
you want to monitor):  
2.  
(Room Monitor) + Your own  
extension number.  
The Room Monitor key flashes.  
1.  
(Room Monitor).  
The Room Monitor key at both  
phones goes out.  
To cancel Room  
Monitor (at either  
phone):  
106  
Save Number Dialed  
While on an outside call, you can save the number you just dialed and  
easily dial it later. This lets you quickly redial a busy or unanswered  
number without manually dialing any digits. Your system remembers  
your saved number until you save a new one in its place.  
You can also quickly redial your last call using Last Number Redial  
(page 61) and Repeat Redial (page 103).  
Use the following procedure before  
hanging up.  
To save the outside  
number you just  
dialed:  
1.  
(Save Number Dialed).  
The number you save can be up to 24  
digits long, using 0-9, # and *.  
1.  
+
(Save Number Dialed).  
To redial a Saved  
Number:  
This selects a specific line for the  
call. The stored number dials out.  
OR  
1.  
2.  
.
OR  
(Save Number Dialed).  
Save Number Dialed selects a line  
from the same group as your original  
call. The stored number dials out.  
107  
Save Number Dialed  
1.  
(Save Number Dialed).  
The stored number displays for six  
seconds. The stored number dials out if  
you:  
To see the number  
you saved:  
- Lift the handset  
- Press an idle line key  
- Press an idle CALL key  
- Press SPK  
2.  
1.  
+
+
to hang  
To clear your saved  
number:  
up.  
108  
Secretary Call  
Secretary Call Buzzer lets you alert a co-worker without disturbing  
their work. They can then call you on the Intercom when it's conve-  
nient. To use this feature, both you and your co-worker must have  
Secretary Call Buzzer keys. When you press your buzzer key, your co-  
worker gets a beep and their buzzer key starts to flash. Your own  
buzzer key lights. The buzzer keys continue to indicate until you or  
your co-worker cancels the feature.  
You might want to use this feature, for example, if you need to talk to  
an associate who is having a meeting in their office. After being alert-  
ed, your associate can call you back when they're available.  
You can have Secretary Call Buzzer keys for many extensions.  
1. Do not lift the handset.  
To buzz your  
2.  
(Secretary Call Buzzer).  
secretary or boss:  
Your boss or secretary hears a splash  
tone. Your buzzer key lights steadily.  
Your boss or secretary's buzzer key  
flashes fast.  
1. Do not lift the handset.  
To check to see who  
left you a Secretary  
Call:  
2.  
3.  
+
(Secretary Call Buzzer).  
1. Place an Intercom call to the extension  
To answer your  
Secretary Call  
indication:  
that called you.  
This does not automatically clear the  
Secretary Call indication.  
109  
Secretary Call  
1. Press lit  
(Secretary Call Buzzer).  
To cancel a Secretary  
Call you left at  
Both the boss and secretary buzzer  
keys go out.  
another extension:  
1. Do not lift your handset.  
To cancel a Secretary  
Call left at your  
extension:  
2. Press flashing  
Buzzer).  
(Secretary Call  
Both the boss and secretary buzzer  
keys go out.  
Secretary Call Pickup  
Press your Secretary Call Pickup key to have calls intended for a co-  
worker go to you instead. This gives you a simplified type of Call  
Forwarding for an associate with whom you work closely. For exam-  
ple, if you and a co-worker handle all your company's service calls,  
Secretary Call Pickup lets you easily answer your co-worker's calls if  
they leave their desk.  
You can have Secretary Call Pickup keys for many extensions.  
1.  
(Secretary Call Pickup).  
You hear a beep and your key lights.  
To activate Secretary  
Call Pickup:  
1. Press lit  
(Secretary Call Pickup).  
You hear a beep and your key goes  
out.  
To cancel Secretary  
Call Pickup:  
1.  
2.  
+
(Secretary Call Pickup).  
To check the  
Secretary Call key  
assignment:  
110  
Selectable Display Messages  
Activate a Selectable Display Message when you leave your desk. A  
co-worker calling your extension will see the message you activated  
on their telephone's display. For example, when you leave for lunch,  
activate the "OUT FOR LUNCH BACK AT" message and enter the  
time when you will return. Your callers will know where you have  
gone and when you will be back.  
The chart below shows the standard Selectable Display Messages.  
You'll notice that you can add additional information to messages 1-8  
and 10. Your callers will appreciate this information since they will  
know where to call you or when you will return.  
No.  
Message  
Appended with . . .  
1
IN MEETING UNTIL  
Time (when meeting  
done)  
2
3
4
5
OUT UNTIL  
Time (when returning)  
8 digits (phone number)  
8 digits (phone number)  
8 digits  
OUT-PLEASE CALL  
PLEASE CALL ME ON  
BUSY CALL AFTER  
6
7
8
OUT FOR LUNCH BACK AT Time (when returning)  
BUSINESS TRIP UNTIL  
BUSINESS TRIP CALL  
GONE FOR THE DAY  
ON VACATION UNTIL  
MESSAGE 11-20  
Date (when returning)  
8 digits (where reached)  
9
10  
11-20  
Date (when returning)  
111  
Selectable Display Messages  
1.  
+
.
To select a message:  
OR  
(Call Forward to Device).  
2.  
+ Message number (01-20).  
Use  
and  
to scroll  
through the messages.  
3. (Optional for messages 1-8 and 10) Dial  
the digits you want to append to the  
message.  
You can append messages 1-8 and 10  
with digits (e.g., the time when you will  
be back). You enter the time in 24-hour  
format, but it displays in 12-hour format.  
4.  
1.  
to select message and hang up (if  
you dialed *4 in step 1).  
+
.
To cancel a message:  
OR  
(Call Forward to Device).  
2.  
3.  
to hang up (if you dialed  
in step 1).  
112  
Selectable Ring Tones  
If you work in an area where your extension is close to others, you  
may want to customize the way calls ring your phone. This will help  
you differentiate calls to your extension from calls to other extensions.  
1.  
2.  
+
.
To change your  
extension's incoming  
ring tones:  
to set Intercom ring or  
outside line ring.  
to set  
Transferred calls use the Intercom  
ring tone you select.  
3. Dial code for the ring pattern you want:  
1 = High pitch  
2 = Medium pitch  
3 = Low pitch  
4.  
to hang up.  
1.  
2.  
+
.
To listen to the  
incoming ring  
choices:  
to listen to Intercom ring or  
to listen to outside line ring.  
For outside line ring, enter the tone  
you want to listen, and for the 384i  
only, this is followed by the Tenant  
Group (1-4).  
3. Dial code for the ring pattern you want  
to hear:  
1 = High pitch  
2 = Medium pitch  
3 = Low pitch  
4.  
to hang up.  
113  
Serial Call  
Do you have a caller that wants to talk to a co-worker, but needs to  
consult with you when they are done? If so, use Serial Call. When you  
Transfer a call with Serial Call, it automatically returns to you as soon  
as the conversation with the Transfer destination ends. Assume for a  
moment that you are a Customer Service Representative talking to a  
customer that needs technical help. Since you want to be sure that the  
problem is solved, you need to talk to the customer when they are  
done with Tech Service. With Serial Call, you can send the call to  
your technical department and be assured that it will come back to you  
when they are through.  
For other Transfer options, refer to the Transfer feature on page 118.  
1. Place or answer outside call.  
To place a Serial Call:  
2.  
+ Co-worker's extension number.  
Your co-worker must lift the handset  
to respond to your announcement.  
3.  
(Serial Call) but do not hang up.  
When your co-worker hangs up the  
call, it returns as a live Transfer back to  
you.  
114  
Tandem Trunking  
Tandem Trunking lets you set up a Conference with two outside  
callers and then drop out of the call - leaving the callers talking in an  
Unsupervised Conference. Once you drop out you are not part of the  
conversation. The Unsupervised Conference continues until either out-  
side caller hangs up. Optionally, you can rejoin the Conference and  
end it whenever you choose.  
If you are a dispatcher for outside service people, for example, you  
can use Tandem Trunking to put two of your service people in touch:  
G
Answer a call from one service person.  
Place a call to the second service person.  
Set up the line-to-line Conference.  
Drop out of the call.  
G
G
G
There are two methods for setting up Tandem Trunking. Your  
Communications Manager can tell you which method is available to you.  
Method A  
1. Set up first outside call.  
This can be a call you placed or  
answered.  
To make a line-to-line  
Conference:  
2. Press  
.
3. Set up second outside call.  
4. Press twice.  
You now have a Conference between  
you and the two outside parties.  
5.  
(Transfer).  
OR  
+
.
You drop out of the call and leave the  
outside callers talking to each other.  
The line keys for the calls blink  
(green) as long as the Unsupervised  
115  
Tandem Trunking  
Conference continues. If one of your out-  
side callers hangs up, the Conference ends.  
To make a line-to-line  
Conference (Contd):  
1. Flashing  
.
To return to the  
tandem call:  
You must have a line key to be able to  
rejoin the Conference. Press Transfer  
key or HOLD + #8 to reinstate the  
Conference.  
If one of the callers hangs up, you  
continue talking to the remaining caller.  
1. Press flashing  
Conference.  
to return to the  
To end the line-to-line  
Conference:  
2.  
to hang up.  
Method B (Requires a  
[Transfer] key)  
1. Set up first outside call.  
To make a line-to-line  
Conference:  
This can be a call you placed or  
answered.  
2. Press  
3. Set up second outside call.  
4. Press (Transfer).  
.
You drop out of the call and leave the  
outside callers talking to each other.  
The line keys light steadily for both  
outside parties.  
1. Press  
+
.
To end the line-to-line  
Conference:  
This immediately disconnects the  
Conference.  
116  
Time and Date  
You see the Time and Date on your telephone's display when it is idle.  
If you notice that the Time and Date are incorrect, you may be able to  
change them. Use some caution, however, since the Time and Date  
affect how your system routes calls and handles other features.  
1.  
+
.
To set the Time and  
Date:  
2. Dial the Time and Date password.  
The password is normally 0000.  
3. Dial two digits for the year (e.g., 92).  
4. Dial two digits for the month (01-12).  
5. Dial two digits for the day (01-31).  
6. Dial the day of the week (0-6).  
0=Sunday, 6=Saturday  
7. Dial two digits for the hour (24 hour).  
For example, 13=1:00 PM.  
8. Dial two digits for the minutes (00-60).  
You hear confirmation beeps.  
9.  
to hang up.  
117  
Transfer  
Transfer lets you quickly send the call you are on to a co-worker. You  
can Transfer both Intercom and outside calls. You can use the follow-  
ing types of Transfer:  
Screened Transfer  
Announce the call to your co-worker  
before hanging up. Use Screened  
Transfer when you're not sure your  
co-worker is in, or you think they  
might not want the call.  
Unscreened Transfer Transfer the call and hang up without  
announcing it. This is the quickest  
way to Transfer. Don't worry, the call  
will ring back to you if your co-work-  
er doesn't pick it up.  
Extension (Department Send the call to a Department Group  
Group) Transfer  
instead of a co-worker's extension.  
Any idle extension within the group  
will get the call.  
Transfer Without  
Holding  
A co-worker presses a busy line key  
and waits for you to be done with the  
caller. They automatically get the call  
when you hang up. This is a fast way  
to Transfer if you share an office and  
you know who's on the line.  
Meet Me Paging  
Transfer  
Transfer a call to a Page zone rather  
than a co-worker's extension or  
Department Group. Use Meet Me  
Paging Transfer when you're not sure  
where your co-worker is.  
118  
Transfer  
If you want your transferred call to automatically come back to you  
when your co-worker hangs up, use Serial Call (page 114).  
Transferring Outside Calls  
1.  
To Transfer a call to a  
co-worker's  
You hear Transfer dial tone.  
2. Dial co-worker's extension number.  
extension:  
If the extension is busy or doesn't  
answer, you can dial another extension  
number or press the flashing line key to  
return to the call. In addition, you may  
be able to hang up and have the call  
Camp-On.  
3. Announce call and hang up.  
If you don't have Automatic On Hook  
Transfer, you must press CONF or your  
Transfer Programmable Function Key  
to Transfer the call.  
If your co-worker doesn't want the  
call, press the flashing line key to return  
to the call.  
If you don't want to screen the call,  
hang up without making an announce-  
ment.  
1.  
or  
when a co-worker  
To answer a call trans-  
ferred to your  
extension:  
announces the call.  
Transferring Without Holding  
1.  
(or  
When original caller hangs up, you  
connect.  
) + Busy  
.
To Transfer Without  
Holding:  
119  
Transfer  
Transferring Intercom Calls  
1.  
+ Extension to receive your call.  
If the extension is busy or doesn't  
answer, you can dial another extension  
number or press the flashing CALL key  
to return to the call. In addition, you  
may be able to hang up and have the  
call Camp-On.  
To Transfer your  
Intercom Call:  
2. Announce call and hang up.  
If your co-worker doesn't want the  
call, press the flashing CALL key to  
return to it.  
With Automatic On Hook Transfer  
If your co-worker just speaks toward  
their phone to answer, the transferred  
Intercom call goes on hold at your  
phone when you hang up.  
Without Automatic On Hook  
Transfer  
You must press CONF or your  
Transfer Key to Transfer the call.  
If your co-worker just speaks toward  
their phone to answer, the transferred  
Intercom call disconnects when you  
hang up.  
To Transfer the call unscreened, press  
CONF or your Transfer key and hang up  
without making an announcement.  
120  
Transfer  
Meet Me External Paging Transfer  
1.  
2.  
To make a Meet Me  
External Paging  
Transfer:  
+ External Paging code  
(1-8 or 0 for All Call).  
OR  
(External Paging Zone).  
OR  
Combined Paging Zone code (  
+ 0-8).  
3. Announce Call.  
4. When Paged party answers,  
Transfer call to them.  
to  
1.  
+
+ Announced  
To join a Meet Me  
External Paging  
Transfer:  
External Paging code (1-8 or 0 for All  
Call).  
You connect to the Paging party.  
2. Stay on the line.  
After the paging party hangs up, you  
connect to the transferred call.  
121  
Transfer  
Meet Me Internal Paging Transfer  
1.  
2.  
To make a Meet Me  
Internal Paging  
Transfer:  
+ Internal Paging code  
(0-9 or 00-64).  
OR  
(Internal Paging Zone).  
OR  
Combined Paging Zone code (  
+ 0-8).  
3. Announce Call.  
4. When Paged party answers,  
Transfer call to them.  
to  
1.  
+
(if your exten-  
To join a Meet Me  
Internal Paging  
Transfer:  
sion is in the zone called).  
OR  
+
+ Zone number  
(0-9 or 00-64) (if your extension is not  
in the zone called).  
OR  
+
(Internal Paging Zone  
Answer) (if your extension is in the zone  
called).  
2. Stay on the line.  
After the Paging party hangs up, you  
connect to the transferred call.  
122  
Trunk Queuing and Camp On  
When you try to place an outside call and hear busy tone from your  
own phone system, you don't have to hang up and try again later. Use  
Trunk Queuing to leave a request for the busy line to call you when  
it's free. Just answer when Trunk Queuing rings you back and dial  
your call again. If you prefer, use Trunk Camp On to wait for the busy  
line without hanging up. With Trunk Camp On, you'll be able to use  
the line the moment it's available.  
1. Try to access outside line.  
To queue for a busy  
line:  
Listen for busy tone.  
2.  
or  
(Trunk Queuing).  
3. Hang up to leave a Trunk Queuing  
request.  
OR  
Wait without hanging up for the line to  
become free.  
1.  
1.  
or  
.
To answer when Trunk  
Queuing calls you  
back:  
+
+
to hang  
To cancel a Trunk  
Queuing request:  
up.  
123  
Voice Announce Unit (VAU)  
This feature requires a Voice Announce Unit (VAU).  
G
You can record the Voice Announce Unit (VAU) messages your sys-  
tem uses for Automated Attendant greetings (page 16) and the General  
Message (page 51). If your system has incoming 900 service, you can  
also record the message that plays to those callers before automatic  
billing occurs. You can record up to 16 separate messages, with a  
combined recording time of 128 seconds.  
1.  
+
.
To record, listen to or  
erase a VAU Message:  
2. To record, dial  
.
OR  
To listen, dial  
.
OR  
To erase, dial  
.
3. Dial the VAU message number (01-16)  
you want to record, listen to or erase.  
If recording, begin when you hear the  
announcement, "Please start record-  
ing." When done, press # to check what  
you recorded.  
When listening to a message, press #  
to hear the message again.  
If erasing, you can cancel erasing by  
pressing HOLD before hanging up.  
4.  
to hang up.  
124  
Voice Mail  
This feature requires an optional NVM-Series Voice Mail system.  
G
Tired and frustrated by missed calls, inaccurately written messages and  
telephone tag? End these hassles with Integrated Voice Mail. Ask your  
Communications Manager if you have this type of Voice Mail system  
installed. Integrated Voice Mail enhances your phone by giving you:  
Call Forwarding to To have your incoming calls  
Voice Mail  
automatically go to your mailbox, for-  
ward your calls to Voice Mail. Your  
callers can leave a message instead of  
calling back later. You can have forward-  
ing for all calls immediately, for unan-  
swered calls, or for both unanswered  
calls and when your extension is busy.  
You can even have your phone emulate  
an answering machine (called Personal  
Answering Machine Emulation).  
Leaving a Message When you call a co-worker and their  
phone is unanswered, busy or in Do Not  
Disturb, you can easily leave a message  
in their mailbox. You don't have to call  
back later.  
Transferring to  
Voice Mail  
Transfer a call to your own or a  
co-worker's mailbox. After the Transfer  
goes through, your caller can leave a  
message in the mailbox.  
Conversation  
Record  
While on a call, press your Record key to  
record the conversation in your mailbox.  
Voice Mail stores the conversation like any  
other voice message. You can then save,  
edit or delete the recorded conversation.  
125  
Voice Mail  
Calling Your Mailbox  
1.  
(Voice Mail).  
.
To call your mailbox:  
OR  
+
2. (Optional) After answer, dial security code.  
Ask your Communications Manager  
for your security code.  
Leaving a Message  
The extension you call can be busy, in DND  
or unanswered.  
To leave a message in  
the mailbox of an  
unanswered  
1.  
(Voice Mail).  
extension:  
OR  
The Voice Mail system will prompt  
you to leave a message.  
Forwarding Calls to Your Mailbox  
1.  
+
OR  
.
To activate or cancel  
Call Forwarding:  
1.  
(Call Forward to Station).  
2. Dial Call Forwarding condition:  
2 = Busy or not answered  
4 = Immediate  
6 = Not answered  
0 = Cancel  
126  
Voice Mail  
3. Dial Voice Mail master number or press  
Voice Mail key.  
4. Dial Call Forwarding type:  
To activate or cancel  
Call Forwarding  
(Contd):  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
5.  
to hang up (if you dialed  
in step 1).  
Your DND or Call Forwarding  
Programmable Function Key flashes  
when Call Forwarding is activated.  
Emulating a Personal Answering Machine  
1.  
1.  
+
OR  
.
To have your phone  
emulate a personal  
answering machine:  
(Call Forward to Station).  
To cancel, dial 0 and skip to step 3.  
2.  
+ Dial Call Forwarding type:  
2 = All calls  
3 = Outside calls only  
4 = Intercom calls only  
3.  
to hang up (if you dialed  
in step 1).  
Your DND or Call Forwarding  
(Station) Programmable Function Key  
flashes when Call Forwarding is activated.  
127  
Voice Mail  
1. Do nothing and have Voice Mail auto-  
matically record your caller's message.  
OR  
When Personal  
Answering Machine  
Emulation broadcasts  
your caller's voice,  
you can:  
Lift the handset to listen to the message  
in private.  
OR  
Press flashing  
to intercept the call.  
for a new call.  
OR  
Press idle  
or  
Transferring Calls to a Mailbox  
1.  
2.  
To Transfer your  
active call to a  
mailbox:  
(Voice Mail).  
OR  
Dial Voice Mail master number.  
3. Number of mailbox to receive Transfer.  
This number can be your mailbox num-  
ber or a co-worker's mailbox number.  
4.  
1.  
to hang up.  
Recording Your Call  
(Voice Mail Record).  
To record your active  
call in your mailbox:  
You hear two beeps and your Record  
key flashes. The beeps periodically  
remind you that you are recording.  
128  
Voice Over  
If you need to get through to a co-worker busy on another call, press  
your Voice Over key. After the Voice Over alert tone ends you can  
talk to your busy associate. They can respond to you without their  
initial caller hearing. Your co-worker can even switch back and forth  
between you and their initial call. Your Voice Over key shows the  
feature's status:  
When the key is . . .  
You are . . .  
Off  
Not using Voice Over  
Listening to the interrupting party  
Responding to the interrupting party  
Flashing (red)  
On (green)  
For other ways to get through to a busy co-worker, see Call Waiting  
(page 25), Callback (page 26), Off Hook Signaling (page 76),  
Message Waiting (page 68) and Voice Mail (page 125).  
You can only leave a Voice Over if you hear  
two Off Hook Signaling tones.  
To initiate a Voice  
Over to a busy  
co-worker:  
1.  
(Voice Over) or  
.
You hear the Voice Over alert tone  
and your Voice Over Key flashes. You  
can talk to your co-worker after the  
alert tone ends.  
1. Press and hold flashing  
Over).  
(Voice  
To answer a Voice  
Over you receive:  
The Voice Over key lights (green) and  
then you can talk to the interrupting  
party. Note that you cannot respond by  
dialing the Voice Over feature code (6).  
1. Release  
(Voice Over).  
To return to your  
initial call:  
You can press your Voice Over key  
repeatedly to switch between your ini-  
tial call and the interrupting party.  
129  
Voice Prompting Messages  
This feature requires a Voice Announce Unit (VAU).  
G
The voice prompts tell you about your system, your extension and the  
status of your call. The table below lists the most common voice  
prompts you may hear. Ask your Communications Manager if you  
need explanation of any other prompts.  
Voice Prompting Messages  
Message  
This message will play when . . .  
This is station  
The date is  
The time is  
You dial 6 for your extension number.  
You dial 3 for the date.  
You dial 8 for the time.  
. . . is busy, for callback  
dial . . .  
All lines are busy, for  
callback dial  
You call a busy extension.  
You try to place an outside call when  
all lines are busy.  
Please do not disturb  
You call a co-worker that has enabled  
Do Not Disturb.  
The lowest cost line is  
busy, please wait for the  
next one  
The number you have  
dialed is not in service  
You have a message  
ARS tries to reroute your call and the  
least costly route is busy.  
You dial a Service Code that Class of  
Service prevents.  
A co-worker has left you a Message  
Waiting.  
Your call cannot go  
through, please call  
the operator  
Your calls have  
been forwarded  
Vacant number  
Toll Restriction has denied your call.  
You have enabled Call Forwarding.  
You dial an extension that does not  
exist.  
130  
Voice Prompting Messages  
Voice Prompting Messages  
Message  
This message will play when . . .  
Is unavailable  
An outside caller dials an extension  
through the Automated Attendant and  
the extension is busy.  
Please start recording  
Recording finished  
You dial the code to record a VAU  
message or Personal Greeting.  
You are recording a VAU message or  
Personal Greeting and have exceeded  
the maximum allowed recording  
length.  
Audio file is full  
There is no more space available in  
the VAU for storing messages.  
You are trying to record a VAU  
message or Personal Greeting and the  
recording already exists.  
To listen dial  
To erase dial  
To re-record dial  
1. Do not lift the handset or press  
.
.
.
To check the system  
time from your  
extension:  
2.  
(for Time).  
1. Do not lift the handset or press  
To check the system  
date from your  
extension:  
2.  
(for Date).  
1. Do not lift the handset or press  
To check your  
extension number:  
2.  
(for Number).  
131  
Volume Control  
You can control the volume of incoming ringing, splash tone, Paging,  
Background Music, Handsfree and your handset. Some telephones have  
two separate volume controls: a slide switch on the left side for ringing and  
tones, and volume buttons for Background Music, Paging, Handsfree and  
the handset. Other telephones consolidate all adjustments into the volume  
buttons. In either case, you can adjust these volumes anytime while on a  
call or when your phone is idle. Set them for their most comfortable level.  
1. Slide the control switch or  
or  
(if your phone doesn't have a  
control switch).  
To adjust the volume  
of incoming ringing  
and splash tone:  
If you have an i-Series phone (P/N  
927xx) you can press CHECK + Volume  
up or Volume Down to show the volume  
level.  
1.  
or  
.
To adjust volume for  
incoming Paging,  
BGM, Handsfree and  
the handset:  
You can press these keys while on a  
call or while your phone is idle.  
132  
Charts and Illustrations  
This section contains handy charts and illustrations for your reference.  
G
The dialing plan (the numbers you dial) - see the following chart.  
Super Display Telephone key layout (inside back cover).  
Multibutton Telephone key layout (inside front cover).  
DSS Console key layout (page 136).  
G
G
G
Your System's Dialing Plan  
Due to the flexibility built into the system, your dialing codes or  
feature capacities may differ from those in this guide. Check with  
your Communications Manager and note differences in the  
Revised Codes column on the following pages.  
133  
System Number Plan/Capacities  
Your  
Revised  
Codes  
28i  
124i  
124i  
Enhanced  
System Type:  
28i  
124i  
384i  
704i  
Commonized Commonized  
Abbreviated Dialing:  
8
8
8
8
16  
32  
64  
Abbreviated Dialing Groups  
Abbreviated Dialing Bins  
360  
200  
1000  
200  
1000  
500  
360  
200  
1000  
1000  
1000  
1990  
1000  
1000  
2000  
1000  
2000  
Common Abbreviated Dialing Bins  
Account Codes: Veriable Account  
1000  
1000  
1000  
1000  
Code Table  
Call Pickup Group Numbers  
1-8  
1-8  
1-8  
1-8  
1-9 or  
01-64  
1-9 or  
01-32  
1-9 or  
01-64  
Caller ID Bins  
200  
(0-199)  
200  
(0-199)  
200  
(0-199)  
200  
(0-199)  
400  
(0-399)  
1000  
(0-999)  
1000  
(0-999)  
Conference Circuits  
8 4-Party  
4 8-Party  
8 4-Party  
4 8-Party  
8 4-Party  
4 8-Party  
8 4-Party 8 4-Party 32 4-Party 32 4-Party  
4 8-Party 4 8-Party 16 8-Party 16 8-Party  
Department (Extension) Group  
Numbers  
1-8  
1-8  
1-8  
1-8  
1-16  
1-32  
1-64  
Department (Extension) Group  
Number Range  
200-799  
200-799  
200-799  
200-799 200-799 200-799 200-799  
Door Box Numbers  
1-8  
1-20  
1-8  
1-20  
1-8  
1-72  
1-8  
1-8  
1-8  
1-8  
Extension Port Numbers  
Extension Number Range  
1-72  
1-200  
1-256  
1-640  
301-799  
301-799  
301-799  
301-799 301-548 301-799 301-499  
5000-5696  
System Number Plan/Capacities  
Your  
Revised  
Codes  
28i  
124i  
124i  
Enhanced  
System Type:  
28i  
124i  
384i  
704i  
Commonized Commonized  
Operator Access  
Paging:  
0
0
0
0
0
0
0
0
0-8  
0-8  
0-8  
0-8  
0-8  
0-8  
0-8  
External/Combined Page Zones  
Internal Page Zones  
0-8  
0-8  
0-8  
0-8  
0-9 or  
00-16  
0-9 or  
00-32  
0-9 or  
00-64  
Park Orbits  
1-8  
-
01-32  
-
01-32  
-
1-8  
-
01-32  
-
01-32  
4
01-64  
-
Tenant Groups  
Trunk Port Number  
01-16  
1-16  
01-16  
1-16  
01-52  
1-16  
01-52  
1-16  
73-96  
01-52  
1-26  
001-128 001-192  
1-128 1-96  
Trunk Group Numbers  
Virtual Extension Port Numbers  
Virtual Extension Number Range  
73-96  
301-799  
73-96  
301-799  
73-96  
301-799  
201-248 257-384 641-896  
301-799 501-548 301-799 5441-5696  
Charts and Illustrations  
Your DSS Console  
1
2
3
4
5
6
7
8
9
10  
20  
30  
40  
11  
21  
31  
12  
22  
32  
13  
23  
33  
14  
24  
34  
15  
25  
35  
16  
26  
36  
17  
27  
37  
18  
28  
38  
19  
29  
39  
41  
51  
61  
42  
52  
62  
43  
53  
63  
44  
54  
64  
45  
55  
65  
46  
56  
66  
47  
57  
67  
48  
58  
68  
49  
59  
69  
50  
60  
70  
71  
81  
91  
72  
82  
92  
73  
83  
93  
74  
84  
94  
75  
85  
95  
76  
86  
96  
77  
87  
97  
78  
88  
98  
79  
89  
99  
80  
90  
100  
ALT.  
NIGHT  
DAY  
BREAK NITE2  
PAGE GROUP DOOR  
EXT.1  
EXT.2  
Alternate  
Answering Key  
External  
Page  
Door  
Boxes  
2nd 100  
Extensions  
(DLS on 124i)  
Night  
Service Keys  
Internal  
Page  
1st 100  
Extensions  
136  
guide you through your  
features. While your phone is  
idle, the Soft Keys are normal  
One Touch Keys.  
Soft Keys  
Alphanumeric  
Display  
CHECK  
CLEAR  
SERVICE  
RINGING  
Ringer/Splash Tone  
Volume Control  
(Not available  
on all models)  
[DIRECTORY]  
[MENU]  
1
2
3
4
5
6
7
8
9
10  
16  
22  
11  
17  
23  
12  
18  
24  
Programmable  
Function Keys  
13  
19  
14  
20  
15  
21  
MW  
Abbreviated  
Dialing  
1
2
3
DIAL  
CALL 1  
4
7
5
8
6
Dual Line  
LND  
MIC  
CALL 2  
DND  
FLASH  
CONF  
Appearance Keys  
9
Last Number  
Redial  
0
VOL  
SPK  
HOLD  
Do Not Disturb  
Microphone Cutoff  
Speakerphone  
Microphone  
Message  
Waiting Lamp  
Handsfree,  
Handset,  
Page and BGM  
Volume Control  
NEC America Inc., Corporate Networks Group  
4 Forest Parkway, Shelton, CT 06484  
TEL: 203-926-5400 FAX: 203-929-0535  
cng.nec.com  

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