MA560 Series
Cordless Phone
Start Here >
Welcome
Your Motorola MA560 at a glance:
Adjust volume
Turn ringer on (up)
or off (down)
Format phone number to
include or omit area code
or 1+ area code
Make or answer a call;
hang up
Scroll
Cancel a command;
hang up
Store phone number
in memory
Mute or unmute;
delete phone numbers
Earphone jack
Use if you hear
interference or static;
access answering machine
Use for call waiting
and 3-way calling;
access Settings
Redial last number called
(up to 32 digits)
Place call on hold
i
For a large-print version of this guide, or for
product-related questions, please contact:
1-800-353-2729 USA
1-800-461-4575 Canada
1-888-390-6456 TTY (Text Telephone)
Congratulations on your purchase of a Motorola product!
Product registration is an important step toward enjoying your new
Motorola product. Registering helps us facilitate warranty service, and
permits us to contact you should your Motorola product require an
update or other service. Registration is not required for warranty
coverage.
To register your product online, visit:
ii
Please retain your original dated sales receipt for your records. For
warranty service of your Motorola Product, you will need to provide a
copy of your dated sales receipt to confirm warranty status.
Copyright © 2004 Motorola, Inc.
All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation or
adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to
make changes in content from time to time without obligation
on the part of Motorola to provide notification of such revision
or change. Motorola provides this guide without warranty of
any kind, either implied or expressed, including but not limited
iii
to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or
changes in the product(s) described in this manual at any time.
MOTOROLA, the Stylized M Logo, and PhoneWrap are
registered in the U.S. Patent and Trademark Office. All other
product or service names are the property of their respective
owners.
iv
Contents
Welcome............................................ i Using the Handset.........................17
Making a Call .................................... 18
Answering a Call ............................... 18
Adjusting the Volume ........................ 18
Important Safety Instructions..... vii
FCC and Interference
Information.................................... xiii
Ending a Call ..................................... 18
Redialing a Number .......................... 19
If You Hear Interference on the Line . 19
How to Find a Lost Handset .............. 20
Saving a Number in Memory ............ 21
Dialing a Number from Memory ........ 24
Deleting Numbers from Memory ....... 25
Using Caller ID .................................. 26
Dialing a Number from the
Getting Started ................................ 1
Battery Safety Instructions .................. 2
Charging the Battery ........................... 3
Setting Up the Phone .......................... 6
Installation........................................ 9
Installing the Phone on a Desk ......... 10
Installing the Phone on a Wall ........... 11
Installing or Removing the Belt Clip .. 15
Caller ID List ..................................... 27
Deleting Numbers from the
Caller ID List ..................................... 28
Saving a Caller ID Number
in Memory ......................................... 29
Storing and Calling
Emergency Numbers ........................ 30
v
Using the Answering Machine....31
Turning the Answering Machine
On and Off .........................................32
Setting the Number of Rings .............33
Setting the Day and Time ..................34
Recording an Outgoing
Announcement ..................................35
Recording a Voice Memo ..................36
Checking Messages from
the Handset .......................................37
Checking Messages Remotely from
Another Phone ...................................38
Changing Your Security Code ...........38
Screening Messages .........................39
Erasing Messages .............................39
Troubleshooting............................41
Motorola Limited Warranty..........45
vi
Important Safety Instructions
Follow these safety precautions when using your cordless
phone to reduce the risk of fire, electric shock and injury to
persons or property:
Reduce risk of fire and shock by
™ Keep all slits and openings of the phone unblocked. Do
not set the phone on a heating register or over a radiator.
Ensure that proper ventilation is provided at the
installation site.
š Do not use while wet or while standing in water.
› Do not use this product near water (for example, near a
bath tub, kitchen sink, or swimming pool).
œ Do not allow anything to rest on the power cord. Place the
power cord so that it will not be walked on.
vii
Never insert objects of any kind into the product slits as
that may result in fire or shock.
ž Unplug this product from the wall outlet before cleaning.
Do not use liquid cleaners or aerosol cleaners. Use a
damp cloth for cleaning.
Ÿ Do not disassemble this product. If service or repair work
is required, contact the Motorola address found in the
back of this user’s guide.
Do not overload wall outlets and extension cords.
¡ Avoid using during an electrical storm. Use a surge
protector to protect the equipment.
¢ Do not use this cordless phone to report a gas leak,
especially if you are in the vicinity of the gas line.
Caution! To reduce the risk of fire, use only No. 26 AWG or
larger UL Listed or CSA Certified Telecommunication
Line Cord.
viii
Unplug this cordless phone immediately from
an outlet if:
• The power cord or plug is damaged or frayed.
• Liquid has been spilled into the product.
• The product has been exposed to rain or water. Do not retrieve the
handset or base until after you have unplugged the power and phone
from the wall. Then retrieve the unit by unplugged cords.
• The product has been dropped or the cabinet has been damaged.
• The product exhibits a distinct change in performance.
Installation Guidelines
™ Read and understand all instructions and save them for
future reference.
š Follow all warnings and instructions marked on the
product.
ix
› Do not install this product near a bath tub, sink or shower.
œ Operate this phone using only the power source that is
indicated on the marking label. If you are unsure of the
power supply to your home, consult with your dealer or
local power company.
Do not place this product on an unstable cart, stand or
table. This product may fall, causing serious damage to
the product.
ž Adjust only those controls that are covered by the
operating instructions. Improper adjustment of other
controls may result in damage and will often require
extensive work to restore the product to normal operation.
Ÿ Clean this product with a soft, damp cloth. Do not use
chemicals or cleaning agents to clean this phone.
Use only the power supply that came with this unit. Using
other power supplies may damage the unit.
x
¡ Because cordless phones operate on electricity, you
should have at least one phone in your home that isn’t
cordless, in case the power in your home goes out.
¢ To avoid interference to nearby appliances, do not place
the base of the cordless phone on or near a TV,
microwave oven, or VCR.
Caution! To maintain compliance with the FCC’s RF exposure
guidelines, place the base unit at least 20 cm from
nearby persons.
xi
FCC and Interference Information
This equipment complies with Parts 15 and 68 of the FCC rules
and the requirements adopted by the Administrative Council for
Terminal Attachments (ACTA).
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with applicable
FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions
for details.
Notification of Local Telephone Company
On the bottom of this equipment is a label that contains, among
other information, a product identifier in the form
US:AAAEQ##TXXXX. You must, upon request, provide this
information to your telephone company.
xiii
The digits represented by ## in the product identifier indicate
the Ringer Equivalency Number (REN) for this equipment. The
REN is useful in determining the number of devices you may
connect to your telephone line and still have all of these
devices ring when your telephone number is called. In most
(but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined
by the REN, contact your local telephone company.
Note: This equipment may not be used on coin service
provided by the telephone company.
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporation commission for information.
xiv
If your home has specially wired alarm equipment connected to
the telephone line, ensure the installation of this cordless
phone does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult
your telephone company or a qualified installer.
Notice must be given to the telephone company upon
permanent disconnection of your telephone from your line.
The FCC requires that you connect your cordless telephone to
the nationwide telephone network through a modular
telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W).
xv
Rights of the Telephone Company
Should your equipment cause trouble on your line which may
harm the telephone network, the telephone company shall,
where practicable, notify you that temporary discontinuance of
service may be required.
Where prior notice is not practical and the circumstances
warrant such action, the telephone company may temporarily
disconnect service immediately. In case of such temporary
discontinuance, the telephone company must:
™ Promptly notify you of such temporary discontinuance;
š Afford you the opportunity to correct the situation;
› Inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart
E of Part 68, FCC Rules and Regulations.
xvi
The telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
™ This device may not cause harmful interference.
š This device must accept any interference received,
including interference that may cause undesired
operation.
xvii
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment on and off, the user is encouraged to try to correct
the interference with one or more of the following measures:
Reorient or relocate the receiving antenna (that is, the antenna
for the radio or television that is "receiving" the interference).
xviii
Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.
Connect the telecommunications equipment into an outlet on a
circuit different from that to which the receiving antenna is
connected.
If these measures do not eliminate the interference, please
consult your dealer or an experienced radio/television
technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet,
"How to Identify and Resolve Radio/TV Interference
Problems." This booklet is available from the U.S. Government
Printing Office, Washington, D.C. 20402. Please specify stock
number 004-000-00345-4 when ordering copies.
xix
The FCC requires this product to be serviced only by Motorola
or its authorized service agents.
CAUTION / WARNING: Changes or modifications not
expressly approved by Motorola could void not only the
user's authority to operate the equipment, but also the
limited warranty.
Hearing Aid Compatibility
This telephone system meets the FCC standards for hearing
aid compatibility.
xx
Getting Started
Before you can use your cordless phone to make or answer
calls, you must charge the battery and complete the initial
setup. This section provides the step-by-step instructions you
will need.
1
Battery Safety Instructions
• Do not burn, disassemble, mutilate, or puncture the battery. The
battery contains toxic materials that could be released, resulting
in injury.
•
Caution: There is a risk of explosion if you replace the battery with
an incorrect battery type. Use only the battery that came with your
phone or an authorized replacement recommended by
the manufacturer.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
• Do not dispose of batteries in fire, which could result in explosion.
• The rechargeable batteries that power this product must
be disposed of properly and may need to be recycled.
Refer to your battery’s label for battery type. Contact your
local recycling center for proper disposal methods.
2
Charging the Battery
™ Remove the battery door.
š Plug the battery connector into the receptacle in the
battery compartment.
› Insert the battery into the battery compartment and
replace the battery door.
3
œ Plug the power cord into the back of the answering
machine and into an outlet.
Rest the handset in the answering machine so the
charging LED lights.
4
ž Charge the battery for at least 12 hours.
Attention:
Do not plug the phone cord into the phone jack until the
battery is fully charged.
5
Setting Up the Phone
™ Press flash.
š Set the language:
\ English
] French
^ Spanish
› Press flash.
œ If you live in an area with 7-digit dialing and you subscribe
to caller ID service with your phone company:
Enter your 3-digit area code and press flash.
If you live in an area with 10-digit dialing (3-digit area
code + 7-digit phone number), or if you do not subscribe
to caller ID service with your phone company:
6
Press flash to go to the next prompt (do not enter your
area code).
Set the ring sound. Each sound plays as you select it.
\ Ring tone 1 (soft ring)
] Ring tone 2 (loud ring)
^ Musical
ž Press flash.
Ÿ Set touch tone or pulse operation. It is recommended that
you always choose touch tone dialing unless it is not
available in your area.
\ touch tone
] pulse
7
Press flash.
Note: If you select pulse, you can still use touch tone
menu systems. To activate touch tone temporarily for
one call, press * before you dial.
CAUTION: The long-term characteristics or the possible
physiological effects of Radio Frequency (RF) electromagnetic
fields have not been evaluated by UL. If you are concerned
with the risk of RF exposure, you may want to limit the duration
of your calls and position the antenna as far away from your
body as is practical.
8
Installation
Once your MA560 is fully charged and ready for use, you can
install it on a desktop or mounted to a wall. This section
provides the step-by-step instructions you will need to install
the phone and to attach the optional belt clip.
9
Installing the Phone on a Desk
Once the battery is fully charged, plug the phone cord into the
back of the phone and then into the phone jack on the wall.
10
Installing the Phone on a Wall
The wall mount works best with a wall mount bracket, which is
available at most electronic stores.
™ Insert the 6 tabs on the wall mount into the 6 slots on the
bottom of the base, ensuring it snaps snuggly into place.
11
š Plug the power cord into the back of the base and into an
electrical outlet.
› Plug one end of the telephone line cord into the jack on
the back of the base. Route the cord through the slot in
the wall mount and then plug the other end into the phone
jack on the wall.
12
œ Route the cord through the slot in the wall mount and then
plug the other end into the phone jack on the wall.
Tuck any extra cord into the back of the wall mount.
13
ž Line up the tabs on the wall mount bracket with the holes
on the back of the wall mount. Snap the wall mount firmly
into place.
14
Installing or Removing the Belt Clip
To attach the belt clip to the handset, insert the tabs of the clip
into the slots on the back of the handset.
To remove the belt clip, gently release the tabs of the clip.
15
Using the Handset
Your Motorola MA560 at a glance:
Adjust volume
Turn ringer on (up)
or off (down)
Format phone number to
include or omit area code
or 1+ area code
Make or answer a call;
hang up
Scroll
Cancel a command;
hang up
Store phone number
in memory
Mute or unmute;
delete phone numbers
Earphone jack
Use if you hear
interference or static;
access answering machine
Use for call waiting
and 3-way calling;
access Settings
Redial last number called
(up to 32 digits)
Place call on hold
17
Making a Call
Press Talk. When you hear the dial tone, dial the number.
Answering a Call
Press Talk
.
Adjusting the Volume
Press to make
caller’s voice
louder
softer
Ending a Call
Press Talk or place the handset in the answering machine.
18
Redialing a Number
Your phone remembers the last number you dialed, even if the
call did not connect (for example, if the number was busy). To
redial the last called number:
™ Press Talk
.
š Press Redial
.
If You Hear Interference on the Line
If you hear other calls, static, or noise on the line, or if the signal
is weak, press chan until you get on a clear channel without
interference.
19
How to Find a Lost Handset
™ Press page on the answering machine.
Page
š Follow the sound to locate the handset.
Note: No need to hurry, the handset will not stop
beeping for about two minutes.
20
› Press page again (or press Talk on the handset) to stop
the beeping.
Saving a Number in Memory
Memory dialing makes it easy to dial phone numbers you call
frequently. You can store 10 phone numbers in memory. Each
phone number can have up to 20 digits.
™ Make sure the handset is not in use. If the handset is on
(you hear a dial tone), press Talk to turn it off.
š Press mem
.
› Press any number key (Ñthrough É) to store the
phone number in that memory location.
œ Press mem
.
21
Enter the name you want to store. The following table
shows how many times to press each button on the
handset to enter letters and special characters.
Number of Presses
Button
1
space
A
2
-
3
4
!
1
2
3
4
5
6
7
8
9
*
B
E
H
K
N
Q
U
X
C
(
D
F
I
)
G
$
‘
J
L
M
O
R
V
Y
;
P
S
?
Z
T
W
22
ž Press mem
.
Ÿ Enter the phone number you want to store.
To insert a pause in the number (for example, if you have
to dial 9 for a dial tone), press
number).
#
twice (a P appears in the
To store the last number you dialed, press redial instead
of entering a phone number.
Press mem
.
23
Dialing a Number from Memory
™ Press Talk
š Press mem
.
.
› Press the number key (Ñthrough É) to select the
memory location of the phone number you want to call.
You can use memory numbers to simplify calling card
calls and other calls that require multiple strings of
numbers.
For example, if you stored your calling card number in
location 1, your calling card password in location 2, and
the phone number you want to call in location 3, you
would press the following keys to call the number in
location 3:
â
mem
\
mem
]
mem ^
24
Deleting Numbers from Memory
™ Press mem
š Using òand ú, scroll to the number you want to delete.
› Press mute
.
.
œ When Delete Entry?is displayed, press mute to
delete the number, or
number in memory.
c
to cancel the delete and keep the
25
Using Caller ID
When you receive a call, the handset display shows one of the
following messages:
• NEW: You received a new call that has not been reviewed.
• No Data: No caller ID information was sent from your phone
service provider.
Your phone can hold up to 40 caller ID entries. To scroll
through the list of calls, press òor ú.
26
Dialing a Number from the Caller ID List
™ Make sure the handset is not in use. If the handset is on
(you hear a dial tone), press Talk to turn it off.
š Using òand ú, scroll to the number you want to dial.
› To change from 7-digit dialing to 10-digit dialing or long
distance format, press frmt until the desired format is
displayed (7, 10, or 11).
œ Press Talk
.
27
Deleting Numbers from the Caller ID List
To delete an individual number:
™ Using òand ú, scroll to the call you want to delete.
š Press mute
.
› When Delete Call ID?is displayed, press mute
to delete the number, or to cancel the delete and keep
c
the number in the caller ID list.
To delete all numbers:
™ Press òor úto display a number in the caller ID list.
š Press and hold mute until Delete All? is displayed.
› Press mute to delete all caller ID numbers, or
c
to cancel
the delete and keep the numbers in the caller ID list.
28
Saving a Caller ID Number in Memory
™ Using òand ú, scroll to the number you want to store.
š Press mem
.
› Press any number key (Ñthrough É) to store the
number in that memory location.
œ If there is already a number in that memory location,
press mem to replace the old number with the new
number. If the memory location was empty, this step is
not needed.
To call a number stored in memory, see page 24.
29
Storing and Calling Emergency Numbers
When storing an emergency number (such as 911) into
memory or making a test call to an emergency number stored
in memory, remain on the line and briefly explain to the
dispatcher the reason for the call. Only do this, if necessary, in
off-peak hours such as early morning or late evening.
30
Using the Answering Machine
Speaker
Adjust volume
Charging
Record and listen to
outgoing message
Record a
voice memo
Page a lost
handset
Erase message
Skip to
next message
Turn answering
machine on/off
Play or stop
play of message
Review message
Set the minutes
Check day and time;
set day of week
Set the hour
31
Turning the Answering Machine On and Off
Press on/off
.
When the answering machine is on, the message counter
shows the number of messages. The number flashes if there
are any messages you have not listened to yet.
When the answering machine is off, -- appears in the message
counter display.
When the message counter flashes CL, the clock has not been
set or needs to be reset (for example, after a power outage). If
there are any messages on the answering machine, the
display alternates between flashing CL and flashing the
number of messages.
32
Setting the Number of Rings
Use the slide switch on the back of the answering machine to
adjust how many times the phone will ring before the
answering machine picks up the call. You can chose 3 rings, 5
rings, or “Toll Saver.”
Toll Saver sets the answering machine to pick up the call after
3 rings when new messages are present, or after 5 rings when
there are no new messages.
Using this feature, if you call long distance to check your
messages and the phone does not pick up after the third ring,
you can hang up and avoid the toll charge because no new
messages are waiting.
33
Setting the Day and Time
™ Press and hold day/check until you hear the current day.
After you release day/check, the answering machine
repeats the day and time.
š Press and hold hour until you hear the current hour.
After you release hour, the answering machine repeats
the day and time.
› Press and hold min until you hear the current minute.
After you release min, the answering machine repeats
the day and time.
Note: When you first press min, the answering machine
announces the minutes in 1-minute increments, then
increases the rate to 5-minute increments.
34
Recording an Outgoing Announcement
™ Press and hold annce. The answering machine beeps
and the message counter flashes.
š Record the message you want callers to hear. Speak
clearly and at least 12 inches away from the microphone.
› Release annce. The message replays.
To return to the default announcement, briefly press annce. As
your recorded message plays, press erase to delete it.
To hear your announcement at any time, briefly press annce
.
35
Recording a Voice Memo
The voice memo feature lets you leave a message for yourself
on the answering machine.
™ Press and hold memo. The answering machine beeps.
š While still holding down memo, record your message.
Speak clearly and at least 12 inches away from the
microphone.
› Release memo when you are finished recording. The
answering machine saves the memo as a message, then
beeps.
36
Checking Messages from the Handset
™ Make sure the handset is not in use. If the handset is on
(you hear a dial tone), press Talk to turn it off.
š Press chan. The handset plays a voice menu listing the
buttons you can press:
Ñ Erase message
\ Review message (each press goes back one
message)
] Play or stop playing a message
^ Skip message
_ Turn the answering machine on or off
} Repeat the voice menu
37
Checking Messages Remotely from Another Phone
™ Dial your phone number.
š When you hear your outgoing message, press
*
followed
by your security code (the default security code is 123).
If someone answers or makes a call from the phone while
you are checking your messages, the remote answering
machine functions are canceled.
Changing Your Security Code
™ Make sure the handset is not in use. If the handset is on
(you hear a dial tone), press Talk to turn it off.
š Press chan
.
› Press
*
followed by your new 3-digit security code.
œ Press
*
again. The answering machine repeats the new
security code.
38
Screening Messages
You can listen to a message while the caller is leaving the
message on your answering machine.
™ While the caller is leaving the message, press chan on
the handset.
š To interrupt the message and talk to the caller,
press Talk
.
Erasing Messages
Press erase while listening to the message.
To erase all messages on the answering machine, press and
hold erase for 2 seconds. The answering machine beeps and
erases all messages.
39
Troubleshooting
What to do if...
The phone
• Check the powerandphone connections. Is the
power cable plugged in at both ends? Phone
cable?
doesn’t work at
all (no lights, no
dial tone)
• Check the battery. Is it charged? Does it fit
properly?
No dial tone
• Check the items listed above.
• Move closer to the base.
• Verifydialtoneusinganotherphone.Ifyouhave
no dial tone on that phone, contact your phone
company.
• Disconnect the phone and reconnect it at a
different phone and power outlet.
41
You can’t
receive calls
• Check the battery. Is it charged? Does it fit
properly?
• Verify that the handset ringer is turned on.
• Move closer to the base.
• Unplug other phones. You may have too many
phones on your telephone line to allow all of
them to ring.
The signal is
weak or has
noise or static
• Press chan to select a different channel.
• Check the battery and power.
• Move closer to the base.
• Move the base to a different power outlet (es-
pecially if the phone is sharing an outlet with an
appliance).
42
You hear other
calls on your line
• Press chan to select a different channel.
• Hang up. Place the handset into the base. Wait
30 seconds then try again.
• Disconnect the base from power and phone.
The battery
won’t charge
• Check the base. Is it properly connected? Are
its contacts clean and dry?
• Check the battery contacts. Make sure the bat-
tery is connected properly.
• Is it an old battery? Replace the battery.
The battery
loses charge
faster than
normal
• Is it a new battery? A new battery needs to be
charged at least 12 hours before use to main-
tain normal talk time.
• Is it an old battery? Replace the battery.
43
Motorola Limited Warranty
for Consumer Products, Accessories, and Software Purchased in the United
States or Canada
What Does this Warranty Cover?
Subject to the exclusions contained below, Motorola, Inc. warrants its cordless
telephones ("Products"), Motorola-branded or certified accessories sold for
use with these Products ("Accessories"), and Motorola software contained on
CD-ROMs or other tangible media and sold for use with these Products
("Software") to be free from defects in materials and workmanship under
normal consumer usage for the period(s) outlined below. This limited warranty
is a consumer's exclusive remedy, and applies as follows to new Motorola
Products, Accessories and Software purchased by consumers in the United
States or Canada, which are accompanied by this written warranty:
45
Products and Accessories as defined above, unless otherwise provided for
below. Length of coverage: one (1) year from the date of purchase by the first
consumer purchaser of the product unless otherwise provided for below.
•
•
•
Decorative Accessories and Cases. Decorative covers, bezels,
PhoneWrap®covers and cases. Length of coverage: limited lifetime
warrantyforthelifetimeofownership bythefirstconsumerpurchaser
of the product.
Monaural Headsets. Ear buds and boom headsets that transmit
mono sound through a wired connection. Length of coverage: limited
lifetime warranty for the lifetime of ownership by the first consumer
purchaser of the product.
Products and Accessories that are Repaired or Replaced
.
Length of coverage: The balance of the original warranty or for ninety
(90) days from the date returned to the consumer, whichever is
longer.
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•
Software. Applies only to physical defects in the media that
embodies the copy of the software (e.g. CD-ROM, or floppy disk).
Length of coverage: ninety (90) days from the date of purchase.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of
parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this limited warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation,
storage, misuse or abuse, accident or neglect, such as physical damage
(cracks, scratches, etc.) to the surface of the product resulting from misuse; (b)
contact with liquid, water, rain, extreme humidity or heavy perspiration, sand,
dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of Motorola, are
excluded from coverage.
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Use of Non-Motorola Products and Accessories. Defects or damage that
result from the use of Non-Motorola branded or certified Products,
Accessories, Software or other peripheral equipment are excluded
from coverage.
Unauthorized Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than Motorola, or its authorized
service centers, are excluded from coverage.
Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered, or obliterated; (b) broken seals or that
show evidence of tampering; (c) mismatched board serial numbers; or (d)
nonconforming or non-Motorola housings, or parts, are excluded from
coverage.
Communication Services. Defects, damages, or the failure of Products,
Accessories or Software due to any communication service or signal you may
subscribe to or use with the Products, Accessories or Software is excluded
from coverage.
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Software Embodied in Physical Media. No warranty is made that the
software will meet your requirements or will work in combination with any
hardware or software applications provided by third parties, that the operation
of the software products will be uninterrupted or error free, or that all defects in
the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied
in physical media (e.g. software that is downloaded from the internet), is
provided "as is" and without warranty.
Who is Covered
This warranty extends to the first end-user purchaser, only.
What will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the purchase
price of any Products, Accessories or Software that does not conform to this
warranty. We may use functionally equivalent reconditioned/refurbished/pre-
owned or new Products, Accessories or parts. No data, software or
applications added to your Product, Accessory or Software, including but not
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limited to personal contacts, games and ringer tones, will be reinstalled. To
avoid losing such data, software and applications please create a back up
prior to requesting service.
How to Get Warranty Service or Other Information
In the USA, call:
In Canada, call:
1-800-353-2729
TTY 1-888-390-6456
1-800-461-4575
TTY 1-888-390-6456
For accessories and software, please call the telephone number designated
above for the product with which they are used. You will receive instructions on
how to ship the Products, Accessories or Software, at your expense, to a
Motorola Authorized Repair Center. To obtain service, you must include: (a) a
copy of your receipt, bill of sale or other comparable proof of purchase; (b) a
written description of the problem; (c) the name of your service provider, if
applicable; (d) the name and location of the installation facility (if applicable)
and, most importantly; (e) your address and telephone number.
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What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR
REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN
LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO
EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE
PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR
FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR
APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE
PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT
THESE DAMAGES MAY BE DISCLAIMED BY LAW.
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Some states and jurisdictions do not allow the limitation or exclusion of
incidental or consequential damages, or limitation on the length of an implied
warranty, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights
that vary from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain
exclusive rights for copyrighted Motorola software such as the exclusive rights
to reproduce and distribute copies of the Motorola software. Motorola software
may only be copied into, used in, and redistributed with, the Products
associated with such Motorola software. No other use, including without
limitation disassembly of such Motorola software or exercise of the exclusive
rights reserved for Motorola, is permitted.
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