USER GUIDE
Table of Contents
5001 IP PHONE.........................................................................................................1
Mitel Networks™ 5001 IP User Guide ............................................................................... 1
Notice...............................................................................................................................................1
Disclaimer........................................................................................................................................1
About The 5001 IP Phone ................................................................................................. 2
About Your Set ................................................................................................................................2
Related Topics .................................................................................................................. 2
Important Safety Instructions And Precautions ...............................................................................3
Supplying Power To The Phone......................................................................................................3
Notices.............................................................................................................................................3
Symbols ............................................................................................................................ 4
Initializing And Registering The Phone............................................................................................4
Using The 5001 IP Phone ................................................................................................. 4
About Using The 5001 IP Phone.....................................................................................................4
Telephone Status Indicators............................................................................................................4
Adjusting Volume Levels .................................................................................................................5
Mounting The Phone On The Wall ..................................................................................................5
Mounting On The Wall Using A Bracket (North America)................................................... 5
Call Handling..................................................................................................................... 6
About Call Handling.........................................................................................................................6
Making And Answering Calls...........................................................................................................6
Hold..................................................................................................................................................6
Message ..........................................................................................................................................7
Redial...............................................................................................................................................7
Transferring And Conferencing .......................................................................................................7
Call Forwarding................................................................................................................................8
Features Accessible By Code .........................................................................................................8
Index ............................................................................................................................... 11
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Table of Contents
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5001 IP Phone
Mitel Networks™ 5001 IP User Guide
Notice
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation (Mitel). The information is subject to change without notice
and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate any such changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use
whatsoever, without written permission from Mitel Networks Corporation.
Disclaimer
DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE
INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE. MITEL NETWORKS CORPORATION, ITS AFFILIATES,
AND/ OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS
AND/OR OMISSIONS CONTAINED IN THIS INFORMATION.
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2002, Mitel Networks Corporation
All rights reserved.
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User Guide
About The 5001 IP Phone
About Your Set
The Mitel Networks 5001 IP Phone is a digital telephone that connects directly to a 10/100BaseT
Ethernet network. It is supported by the Mitel Networks 3100 Integrated Communications Platform
(ICP) Release 3.0 and later software.
Note: The 5001 IP phone is not suitable for direct connection to ANY public telephone network.
Connect the phone to a LAN that is attached to a Mitel-manufactured ICP system only.
The Mitel Networks 5001 IP phone has three fixed-function keys along with a Volume Up/Down key
and a standard numeric keypad. The fixed-function keys are MESSAGE, HOLD and REDIAL.
Illustration Key
1. Handset
2. Speaker
3. Message Waiting Indicator
4. Function Keys
5. Numeric Keypad
6. Volume Control
Related Topics
Important Safety Instructions And Precautions
Supplying Power To The Phone
Notices
Initializing And Registering The Phone
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User Guide
Important Safety Instructions And Precautions
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury to persons, including the following:
•
•
•
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or
laundry tub, in a wet basement or near a swimming pool.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a
remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of a leak.
Tips for Your Comfort and Safety
Don’t cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver. Because continuous
exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Supplying Power To The Phone
The phone may be powered from any of the following sources:
•
•
A Mitel Networks 3100 Integrated Communications Platform (ICP).
A Mitel-supplied DC power adapter (part numbers 50002070 [North America], 50002080 [UK],
and 50002090 [Europe]).
•
•
A power source meeting the requirements of IEEE 802.3af for Power Over LAN, as well as
CAN/CSA C22.2 No. 60950-2000 3rd. Ed., UL 60950 3rd. Ed., and/or EN60950:2000 3rd. Ed. for
Safety.
Any other Mitel-recommended power source.
Notices
These notices may appear on the product and in the technical documentation.
DANGER
WARNING
CAUTION
Danger indicates an imminently hazardous situation which, if not avoided, will
result in death or serious injury.
Warning indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
Caution indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injury and/or damage to the equipment or property.
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User Guide
Symbols
This symbol may appear on the product.
The exclamation point within an equilateral triangle indicates that important
operating and maintenance (servicing) instructions are included in the literature
accompanying the product.
Initializing And Registering The Phone
IP phone initialization occurs automatically when the set is connected to the network.
CAUTION: During the initialization process, the phone may download crucial "boot" data from
the TFTP server on the network. This will be indicated by the light indicator (LED) flashing. DO
NOT POWER DOWN OR TURN OFF THE PHONE DURING THIS PROCESS! If the phone is
powered down at this point, "boot" data is likely to be corrupted and the phone will not boot
up properly when powered on.
All IP sets are required to complete PIN registration. This registration results in a MAC address being
assigned in the MAC Address Assignment form. The 5001 IP phone will register with the 3100 ICP
automatically.
Once the phone is registered, it can be moved from one location to another with the directory number
and attributes retained. The phone will automatically boot and re-register with the 3100 ICP whenever
it is moved.
Note: Initializing and registering the 5001 IP phone is a procedure that should only be carried out
either by a trained technician or your System Administrator. Please consult with your System
Administrator before performing any procedures that may have an adverse effect on the
performance of the phone.
Using The 5001 IP Phone
About Using The 5001 IP Phone
The 5001 IP Phone is a single-port telephone designed for use with a Mitel Networks 3100 Integrated
Communications Platform (ICP) integrated with your organization’s network.
Related Topics
Telephone Status Indicators
Adjusting Volume Levels
Mounting The Phone On The Wall
About Call Handling
Telephone Status Indicators
Situation:
The message indicator (LED) is:
Line is idle
Off
Line is ringing
Message waiting/Voicemail
Flashing rapidly
Flashing slowly
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User Guide
Adjusting Volume Levels
Ringer Control
To adjust the Ringer Volume while the set is ringing:
•
•
Press
Press
to increase the volume.
to decrease the volume.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
•
•
Press
Press
to increase the volume.
to decrease the volume.
Mounting The Phone On The Wall
Mounting On The Wall Using Screws (UK/Europe)
The 5001 IP phone can be mounted directly on a wall using mounting screws:
1. Select a location away from electrical cables, pipes or other items behind
the mounting location that could cause a hazard when inserting screws in
the wall.
CAUTION: Make sure the wall material is capable of
supporting the weight of the unit. For additional security, it
is recommended that you mount the phone on a plywood
backboard. Mitel Networks is not responsible for units
damaged as a result of improper wall mounting.
2. Insert two mounting screws 3 5/16 inches (8.4 cm) apart as illustrated to
the right. Allow about 3/16 of an inch (0.5 cm) between the wall and screw
heads for mounting the phone.
3. Use #10 screws 1 to 1.5 inches (2.5 to 4 cm) in length for mounting screws
and anchoring devices suitable for the wall material on which the unit will
be mounted.
4. Align the mounting slots on the back of the phone with the heads of the
screws and push until the unit is firmly seated
Mounting On The Wall Using A Bracket (North America)
The 5001 IP phone can be mounted directly on a wall using a standard telephone wall mount bracket
available from your telephone equipment dealer.
Simply align the mounting slots on the back of the phone with the posts on the bracket and push until
the unit is firmly seated.
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User Guide
Note: While mounting screws or a standard wall mount bracket may be used to mount the phone
on the wall, standard telephone jacks are not used as the phone is connected directly to the LAN.
Call Handling
About Call Handling
The designation card on the front of your telephone should look like the following:
Related Topics
Making And Answering Calls
Hold
Message
Redial
Transferring And Conferencing
Call Forwarding
Making And Answering Calls
To make a call:
•
•
Lift the handset.
Dial the number.
To answer a call:
Lift the handset.
•
Hold
To place a call on Hold:
•
Press HOLD and replace the handset in the cradle.
To retrieve a call from Hold:
•
•
Lift the handset.
Press the HOLD button to retrieve the call.
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User Guide
Message
If the message indicator is flashing slowly while the phone is not ringing, this indicates that you have
a message or voicemail.
Note: For voicemail to work properly with the 5001 IP phone, Call Forward must be activated on
the set.
To activate Call Forward on the phone:
1. Lift the handset.
2. Dial 605 (the feature access code for Call Forward) 232 (the extension group for voicemail).
When you are finished, you will hear an interrupted dial tone.
3. Hang up to complete the procedure.
Note: Once Call Forward has been activated, you will hear an interrupted dial tone for a moment
every time you make a call. Refer to ICP technical documentation for further information.
To deactivate Call Forward on the phone:
1. Lift the handset. You should hear an interrupted dial tone to indicate Call Forward is active.
2. Dial 605 - 232 again.
3. Hang up to complete the procedure.
The response to a message indication changes depending on whether the caller wants you to call
back or if they have left a voice message.
To respond to a message indication:
•
•
•
Lift the handset.
Press MESSAGE.
If the caller has left a voice message, the phone will automatically call the voicemail system.
OR
•
If the caller has activated your message indicator instead of leaving a voice message, the phone
will automatically call their number.
Note: To activate the message indicator on another phone, simply press the MESSAGE key
instead of leaving a voice message.
Redial
To redial the last number you called:
•
•
Lift the handset.
Press REDIAL twice.
Note: The redial feature can only be used for external numbers and cannot be used to redial
internal externsions.
Transferring And Conferencing
When on a network connected to a 3100 ICP, the 5001 IP phone can still transfer and conference
calls even without a function key programmed for those features.
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User Guide
To transfer a call:
•
•
•
Press HOLD.
Dial the number of the third party.
Do one of the following:
- To complete the Transfer, hang up.
- To announce the Transfer, wait for an answer, consult, and hang up.
To form a conference call when a two-party call is already in place, or to add another party to an
existing conference:
•
•
•
•
Press HOLD.
Dial the number of the next party.
Wait for an answer.
Dial ’3’.
Note: To make conference calls in this manner, the ’3’ digit must be programmed for three-party
conferencing by the System Administrator.
To leave a conference:
Hang up.
•
Call Forwarding
The 5001 IP phone can forward calls even without a function key programmed for those features. Call
Forwarding allows you to forward all your calls to another extension or an extension group without
ringing at your extension first.
Note: This is the Call Forward All feature.
To forward your calls:
1. Dial the Call Forward All feature access code, 616.
2. Dial an extension number. When you lift your handset, you hear interrupted dial tone indicating
that you are forwarding your calls.
To cancel forwarding:
1. Dial the Cancel Call Forward feature access code, 617.
For more information on feature access codes, consult your System Administrator.
Features Accessible By Code
The 3100 ICP also provides additional features that may be accessed using numeric feature codes.
The feature access codes shown in the table below indicate the leading digit as "6", for example, 6xx,
which is the system default. However, if the numbering plan is modified, an alternative leading digit
may be used.
Note: Check with your Administrator to ensure that these feature access codes are correct for
your system.
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User Guide
To use a feature access code, simply pick up the handset and dial the code numbers.
Feature Name
Code Description
Account Codes
665
668
An account code can be assigned to an incoming or outgoing call for
tracking purposes.
Allows an extension user to setup an alarm (wake-up or reminder) call
to ring at their extension at a specified time.
Alarm Calls
Alarm Call Cancel 669
Call Park Pick-up 660
Cancels an alarm call.
This feature allows an extension user to pick-up an external call held
on a specific line by another extension user by dialling the Call Park
Pick-up feature access code followed by the line number.
Call Forward All
to Extension
Call Forward All
to Extension
Group
616
607
This feature allows an extension user to forward all their calls to
another extension without first ringing at their extension.
This feature allows an extension user to forward all their calls to an
extension group without first ringing at their extension.
Call Forward No
Answer or Busy
to Extension
Call Forward No
Answer or Busy
to Extension
Group
620
605
This feature allows an extension user to forward their calls to a
nominated extension when the called party is busy on another call or
unable to answer the call.
This feature allows an extension user to forward their calls to an
extension group when the called party is busy on another call or
unable to answer the call.
Cancel Call
Forward
Cancel Message
Waiting
Directed Call
Pick-up
Directed
617
628
677
673
Turns off any Call Forwarding features that are currently active.
This feature allows an extension user to cancel a message waiting
indication that they have left at another extension.
This feature allows an extension user to pick up a call which is ringing
at another extension that is not in their pick-up group.
This feature allows an extension user to leave a message waiting
indication at another extension directly, that is, the extension user does
not need to call the extension number.
Message Waiting
Do Not Disturb
(DND)
619
This feature disables an extension’s Ringer. Extension users calling an
extension with Do Not Disturb hear busy tone, and a message similar
to the following is displayed on their LCD: EXT xxxx DND. External
calls that are usually presented at an extension under a personal key
continue to be presented; the associated key flashes with ringing
cadence, however, the extension does not ring.
Extension Paging 613
This feature allows an extension user to turn on the loudspeaker at
another extension, or at a number of extensions, and broadcast a
message to these extension users. The types of broadcast messages
that can be made are:
to another extension user;
to all extension users in an extension group;
to all extension users on the system.
External Call
Waiting
687
This feature enables or disables Call Waiting tone at an extension.
When enabled, a short burst of tone is generated when an external call
arrives at an extension when the extension is busy.
When Call Waiting tone is heard, the extension user can leave the
incoming call unanswered until the current call is finished, or place the
current call on hold and answer the new call.
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User Guide
Feature Name
Code Description
Follow Me
622
This feature allows an extension user to temporarily divert their calls to
another extension before leaving their original extension to work at
another desk; calls follow the extension user to the new destination.
Follow Me (I’m
Here)
626
This feature enables an extension user to "pull" calls from their usual
extension to the extension that they are currently working at. This
feature ensures that calls continue to follow an extension user when
working at various desks within the office.
Group Call Pick-
Up
Last Number
Redial
666
600
This feature allows an extension user to pick up an incoming call which
is ringing at another extension in their pick-up group.
This feature enables an extension user to redial the last external
number dialled from the extension.
Message Waiting 643
This feature allows an extension user to leave a message waiting
indication at another extension. The called extension user is informed
of the message waiting indication by their Message Indicator flashing
and by their LCD displaying MESSAGE WAITING.
Night Service
Pick-Up
633
634
When Night Service is active, this feature allows an extension user to
pick up an incoming external call which is ringing at another extension
in the user’s Night Service Pick-up group.
An Administrator can assign a PIN (Personal Identification Number)
code to an extension user which, when invoked, prevents unauthorised
users from making external calls from the user’s extension, that is, it
locks the extension. The PIN code can also be used at another
extension to access features or make external calls which would not
normally be available at the extension.
PIN (Personal
Identification
Number) Codes
Recall on Lines
602
688
Allows an extension user who is in conversation with a called party at a
remote site to make an enquiry call to another party on the remote site
through the same line.
This feature allows an extension user to forward incoming calls to an
external destination, for example, a mobile phone or home number.
Remote Call
Forward
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User Guide
Index
1
10/100BaseT Ethernet...........................................................................................................................2
A
Adjusting .................................................................................................................................................5
Handset Receiver Volume ..................................................................................................................5
Ringer Volume ....................................................................................................................................5
Volume Levels.....................................................................................................................................5
C
Call Forwarding.....................................................................................................................................8
CAUTION............................................................................................................................................3, 5
Conference ............................................................................................................................................7
D
DANGER.................................................................................................................................................3
F
Feature Codes .......................................................................................................................................8
H
Hold ........................................................................................................................................................6
M
Message.................................................................................................................................................7
Mitel Networks 3100 Integrated Communications Platform.....................................................2, 3, 4
N
Notices ...................................................................................................................................................3
P
PIN ..........................................................................................................................................................8
R
Redial .....................................................................................................................................................7
S
Safety .....................................................................................................................................................3
T
Telephone Status Indicators ...................................................................................................................4
Transfer..................................................................................................................................................7
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User Guide
V
Voicemail............................................................................................................................................... 7
Volume Control..................................................................................................................................... 2
W
WARNING.............................................................................................................................................. 3
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