Lucent Technologies MDC 9000 User Manual

Document #: 555-660-138  
Comcode 108196171  
Issue 1, February 1998  
MERLIN LEGEND®  
Communications System  
MDC and MDW  
Telephones User’s Guide  
Contents  
Your MDC 9000 or MDW 9000/9010 Telephone ....................................................... 1  
Describes the buttons and display  
Understanding Your Telephone ......................................................................... 2  
Line Button Types, Tones, Rings, Line Buttons, Using a Feature Button ..................... 3  
Feature Finder .......................................................................................... 4–5  
Use to choose the right feature for the activity you want to perform.  
Headsets .................................................................................................... 6  
Headpiece, Using Headsets  
Call Handling ............................................................................................... 7  
Making & Answering Calls, Conference, Hold, Transfer  
Messaging ............................................................................................... 8–9  
Leaving Messages, Receiving Messages........................................................... 8  
Posting Messages, Signaling & Notify.............................................................. 9  
Using Features ........................................................................................... 10  
Feature Button, Feature Codes  
Account Codes, Authorization Codes ............................................................. 11  
Auto Dial ............................................................................................... 12  
Callback, Call Waiting .............................................................................. 13  
Camp-On, Coverage, Direct Voice Mail........................................................... 14  
Do Not Disturb, Forward & Follow Me ............................................................ 15  
Last Number Dial, Paging ........................................................................... 16  
Park & Pickup, Personal Speed Dial .............................................................. 17  
Pickup, Privacy, Recall ............................................................................. 18  
Reminders, Saved Number Dial, System Speed Dial ............................................ 19  
Troubleshooting ..................................................................................... 20–21  
Solving Common Problems  
Programming Buttons & Settings ................................................................. 22–23  
Programming Buttons, Programming Settings, Special Characters ......................... 22  
Programming Codes.................................................................................. 23  
Pull-Out Card  
Remove this and use it to keep track of speed dial codes, group numbers, and other .....  
information about your phone and system.  
Security Alert  
Your Responsibility for Your System’s Security  
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,  
persons other than your company’s employees, agents, subcontractors, or persons working on your  
company’s behalf) can result in substantial additional charges for your telecommunications services. You  
are responsible for the security of your system. There may be a risk of toll fraud associated with your  
telecommunications system. Your system administrator should read all installation, instruction, and  
system administration documents provided with this product to fully understand the features that can  
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies  
does not warrant that this product is immune from or will prevent unauthorized use of common-carrier  
telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not  
be responsible for any charges that result from such unauthorized use.  
Your MDC 9000 or MDW 9000/9010 Telephone  
User Instructions  
-Handset Display-  
1
8
2 3  
(MDC 9000) A quick reference  
To Update Display:  
Press Status  
Headset On/Off Button  
Press to turn the headset on and  
off.  
to most important cordless  
phone features.  
Two Loud Beeps means:  
Move Closer to Base Unit  
18  
PSTAT  
STAT/RANGE means:  
Move Closer to Base Unit  
ON  
RANGE  
MSG  
BATT  
Antenna  
7
4
Headset Jack  
(MDC 9000) For headset adapter  
cord.  
Directory Card  
(MDC 9000, behind cover)  
6
5
Handset Display  
Displays status of lines and  
range. For details, see figure  
opposite.  
5 — BATT appears when there are only a few  
minutes of conversation time left. Handset  
gives 2 short beeps. Place handset on the  
base to recharge.  
1 — Line Status Indicators show status of  
outside and inside lines. Arrow or rectangle  
“points” to the line button it represents and  
flashes in different patterns to show activity  
on the line (see box below).  
Battery Charging  
Contacts  
Handset batteries charge through  
these contacts. Clean periodically  
by rubbing them with a soft gum  
eraser.  
6 — RANGE appears (and handset beeps twice)  
if Status (off only) or On/Off button is  
depressed when handset is out of the base’s  
range. To make or receive calls, move  
handset closer to base.  
Outside Line/  
Programmable/  
Intercom/ Drop  
Buttons (6)  
See Line Buttons,  
p. 3, for line button  
assignments.  
2 — P appears when in program mode.  
3 — STAT (MDC 9000 only) appears steady-on  
when handset is out of range. Remains until  
all line status indicators are updated.  
Volume Control  
(MDC 9000) Slide the switch to  
adjust the volume of the earpiece to  
Normal or High.  
(MDW 9000/9010) An 8-interval  
pushbutton controls the ringer  
volume when the phone is off and  
the receiver volume when the  
phone is on.  
PSTAT  
7 — ON appears when the handset is turned on  
ON  
MSG  
BATT  
MUTE (MDW 9000/9010 only) appears when  
RANGE  
after you pressed On/Off.  
the handset microphone is off.  
8 — 18 (MDW 9010 only) indicates Local Test  
Mode; 1 through 10 are used in Wireless  
Test Mode.  
4 — MSG appears when you have received a voice  
mail message.  
Hold  
Press to put a call on hold  
(see p. 7).  
Status  
On/Off  
Hold  
ABC  
JKL  
DEF  
1
4
2
5
8
3
On/Off  
Status  
-Line Status Indicators-  
To turn the handset on, press  
once. ON appears in the  
display. To turn off, press  
again. Turn on to make or an-  
swer a call, and turn off to hang  
up (see p. 7).  
MNO  
GHI  
(MDC 9000) Press to turn on the  
display when the handset is off,  
or to update the display when the  
STAT indicator appears.  
6
9
Arrows ( or ) indicate the next available line.  
indicates the line you’re using.  
WXYZ  
PQRS  
TUV  
7
Rectangle (  
) indicates activity at any extension.  
Oper  
#
0
Steady on indicates a busy line.  
Flash Long on, long off indicates a ringing call.  
*
Mute  
Conf  
Trans  
Feat  
Feat (Feature)  
Press to enter program mode  
(see p. 22).  
(MDW 9000/9010) Press to turn  
the microphone on/off so that  
you can/cannot be heard by the  
caller.  
Off continuously indicates an idle line.  
Wink Long on, short off indicates a call on hold.  
Trans (Transfer)  
Press to transfer a call to  
another extension (see p. 7).  
Conf (Conference)  
Press to add another party to  
your call (see p. 7).  
MDC 9000  
Note: This quide covers the MDC 9000, MDW 9000, and MDW 9010. The picture shows the MDC  
9000. The differences are as follows:  
16  
Ext.  
Instead of a Status button, the MDW 9000 and MDW 9010 have a Mute button. Press the Mute  
button to turn the handset and headset microphone off for privacy while having a conversation.  
The Headset jack on the MDW 9000 and MDW 9010 is located at the bottom of the handset, above and  
to the left of the Handset Extension Label.  
Handset Extension  
Label  
Write the extension number  
on this label using a pencil  
or ballpoint pen only.  
Headset Jack  
(MDW 9000/9010) For headset  
adapter cord.  
1
   
Understanding Your Telephone  
Tones  
Line Button Types  
Tone  
Meaning  
See Line Buttons, p. 3, for the location and definition of line buttons on your handset.  
Dial tone (steady)  
Busy (slow repeating tone)  
Fast busy (fast repeating tone)  
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.  
Confirmation (double break in  
dial tone followed by steady tone)  
You can make a call.  
The phone you are calling is busy.  
No lines are available.  
All Telephones  
Telephones with System Access (SA) Buttons  
NNN-XXXX Make/receive outside calls only.  
SA buttons give you access to inside or outside lines  
for making and/or receiving calls. To make an outside  
call on an SA button, first dial the dial-out code  
(usually 9) that your system manager supplies. No  
dial-out code is necessary when you call another  
extension.  
Telephones with ICOM Buttons  
You used a feature correctly.  
ICOM Ring Make/receive inside ringing calls.  
ICOM Voice Make inside voice-announced calls  
Callback (5 short beeps)  
Call Waiting (1 or 2 beeps)  
This call is receiving Callback treatment (see p. 13).  
You have an inside (1 beep) or an outside (2 beeps)  
call waiting (see p. 13).  
SA Ring  
Make/receive inside/outside ringing  
calls.  
and receive inside ringing calls.  
ICOM  
Make (not receive) inside calls  
SA Voice  
Make/receive outside calls; receive  
inside ringing calls; make inside  
voice-announced calls.  
Originate only.  
Only  
Rings  
SA Originate Make (not receive) inside and  
Only outside calls.  
Shared SA Make/receive calls for co-workers or  
The table below helps you identify the different types of ringing. You can also personalize ringing at your  
telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons &  
Settings, p. 22, tells you how to change the settings. Listed below are your options:  
Personalized Ring. (MDW 9000/9010 only) Allows you to give calls ringing at your phone one of  
eight distinctive rings.  
Abbreviated Ringing. When you are on a call and another call arrives at your phone, you can use  
this feature to give the second call a short ring.  
Immediate Ring. Calls ring immediately on line buttons set this way.  
(SSA)  
join conversations. The line is shared  
with another co-worker(s). One  
person has an SA button that is  
shared with one or more others who  
have SSA buttons corresponding to  
it. See Rings for information about  
how calls ring at these buttons.  
Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being  
Make/receive outside calls only. Use  
the dial-out code supplied by your  
system manager.  
covered, this allows time for another person to answer a call before you do.  
No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines set for  
No Ring do not receive coverage (p. 14).  
Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and rings at  
corresponding SSA buttons after a delay, giving the person with the SA button time to answer before  
the call is picked up by someone with a corresponding SSA button. When busy on another call, the  
person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons  
ring immediately on corresponding SSA buttons.  
!
CAUTION:  
To clean your phone, unplug it from the wall jack (if applicable) and use a slightly dampened cloth. To  
prevent permanent damage, do not immerse the phone in water or any liquid, and do not use liquid or  
aerosol cleaners directly on the telephone.  
Ring  
Meaning  
1 long ring  
Inside call or returning Callback call (see p. 13) on  
MDC 9000  
1 short ring and 1 long ring  
2 short rings and 1 long ring  
Outside call  
Outside call is transferred to you, returning transferred  
call, or returning Callback call (see p. 13) on  
MDW 9000/9010  
2
       
Line Buttons  
The lower buttons are programmed as shown below. 3,4, and 5 are programmable line buttons  
3
4
5
18  
PSTAT  
ON  
RANGE  
MSG  
BATT  
DROP  
ICOM/SA (R)  
ICOM/SA (V)  
The Voice Announce setting should be turned off because the handset does not have a speaker  
function. The system manager can turn Voice Announce off at your extension through system  
programming.  
To turn Voice Announce off with your handset:  
1. Turn the phone on and press the imprinted Feat button; then dial 00.  
2. Press any ICOM or SA button.  
3. Dial 10.  
4. Press the imprinted Feat button; then dial 00 to exit program mode.  
You cannot be assigned to a paging group.  
Ringing options should be used with caution.  
Using a Feature Button  
To use many system features, you can either program a Feature button or dial # before entering a  
feature code. You only need a programmed Feature button in order to enter account codes (p. 11)  
during calls. For details about programming a Feature button, see p. 10. If a Feature button is  
programmed, there will be two Feature buttons on the handset:  
• The programmed Feature button. If you choose to program a Feature button, use the top right  
line button for this purpose (button 5, above).  
Throughout this book, we refer to the programmed Feature button. The telephone Feat button used  
to enter program mode is the imprinted Feat button.  
3
   
Feature Finder  
This table shows where to look for information about performing specific telephone activities. Any  
features that do not have detailed instructions can be used by following the directions in Using  
Settings (p. 22).  
Calling  
If you want to ...  
Then  
Dial numbers with the touch of a button.  
Program codes for numbers you dial often.  
Quickly dial numbers your company has programmed. See System Speed Dial, p. 19.  
Make a voice-announced call to 1 or more co-workers. Use an ICOM Voice or SA Voice button (Line  
Broadcast over the company’s loudspeaker system.  
Make and answer calls with no hands.  
For information about a headset, see p. 6.  
Automatically redial a number you dialed before.  
Connect to an extension or outside line when it’s  
free (phones with SA buttons only).  
Enter an account code before or during a call.  
Know if someone is calling you when all your other  
lines are in use.  
Disconnect the call you’re on without hanging up.  
Set up a conference with as many as 4 others.  
Transfer a call.  
Reach a voice mailbox without calling the person.  
Make a call from another extension, using your own  
calling privileges.  
Put a call on hold.  
Customizing Your Phone  
Program a feature on an unused line button.  
Adjust volume of the earpiece or ringer.  
Give your phone its own distinctive ring  
(MDW 9000/9010 only).  
Delay or remove the ring from an outside, SA, or  
ICOM line button.  
4
 
Feature Finder  
Covering Calls  
If you want to ...  
Then  
Have a co-worker answer your calls.  
Answer all of a co-worker’s calls from your telephone.  
Stop your calls from being covered by others.  
Stop your outside calls from going to your company’s  
voice mail system (or send calls to voice mail).  
Forward your calls to another telephone.  
Answer your calls from another extension.  
Answer a call ringing at a co-worker’s extension.  
Answer a call on a line that’s not on your phone.  
Put a call on hold at a busy extension until your  
co-worker is ready for it or complete a transfer to an  
extension that doesn’t answer.  
If your phone system doesn’t have voice mail,  
see Camp-On, p. 14.  
Hold a call when you’re trying to transfer it and your  
co-worker doesn’t answer; page your co-worker while  
the call waits.  
Messaging  
Let a co-worker know you called.  
Find out if you have a voice mail message, fax, or  
other message.  
Signal a co-worker to contact you.  
Choose a message to leave for co-workers who have  
display phones.  
Reach a voice mailbox without calling the person.  
Privacy  
Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 15.  
Prevent co-workers from joining your calls.  
Timekeeping  
Remind yourself of appointments.  
5
Headsets  
Headpiece  
Your Lucent Technologies cordless or wireless phone is equipped with a single-prong headset jack on  
the left, near the volume control switch (MDC 9000), or on the bottom, near the extension label (MDW  
9000/9010).  
Your headset assists in call answering and provides hands-free operation.  
The headpiece provides sound in one ear. It has an adjustable headband and soft ear cushion. The  
noise-canceling microphone reduces background noise by up to 75%.  
Important: The range of the handset is diminished when you are using the headset. Therefore, you  
may need to move closer to the base, or move the base closer to your operating area.  
Using Headsets  
When you receive a call, you hear ringing  
coming from the handset; you do not hear a  
tone from the headset itself. To answer a call,  
activate the headset On/Off button near the  
antenna, or if you prefer, the On/Off button  
to the left of the Hold button (if the handset is  
not in the holster).  
Placing Calls with a Headset  
To place a call with a headset:  
1. Remove the handset from the holster.  
When using a headset, the 12-inch (30-cm)  
headset adapter cord is required. The “quick  
disconnect” plug on the headset adapter cord  
attaches to the headset. The headset adapter  
miniplug is then inserted into the headset jack  
on the handset.  
If desired, the headset adapter cord can be  
removed from the handset without the call  
being dropped. You can then use the handset  
as you normally would.  
Note: Calls cannot be heard on the handset  
when the headset adapter cord is connected to  
the headset jack. The handset microphone is  
also disabled.  
2. Press the On/Off button to access an  
available line.  
3. Dial the number as described in Making &  
Answering Calls with a Headset  
For convenience when using the holster, the  
headset On/Off button near the antenna should  
be used. This button will become active only  
when the headset adapter cord is plugged into  
the headset jack. It is identical in function to the  
On/Off button to the left of the Hold button.  
Headset Jack  
(MDC 9000)  
Headset  
Adapter  
Cord  
!
CAUTION:  
Do not plug any other devices  
into the headset jack.  
i
i
3
PSTAT  
ON  
RANGE  
MSG  
BATT  
Quick  
Disconnect  
Plug  
Mute  
On/Off  
Hold  
ABC  
DEF  
3
1
2
GHI  
JKL  
MNO  
4
5
6
9
PQRS  
7
TUV  
WXYZ  
8
Oper  
0
#
*
Conf  
Trans  
Feat  
MDC 9000  
Ext.  
1
6
Headset Jack  
(MDW 9000/9010)  
6
     
Call Handling  
Making & Answering Calls  
ways you can make a call.  
To make a call, press the On/Off button. A line button is automatically selected for you. To make a  
call on a specific line (for example, an SA or ICOM line for a voice-announced call), select an idle  
line button and press it before pressing the On/Off button.  
To answer a call, press the On/Off button.  
Conference  
Hold  
A conference call can have up to three inside  
participants, including yourself and up to two  
outside participants.  
When you have a call or conference on hold,  
your phone beeps once each minute.  
1. Press the Hold button to put a call on hold.  
(Do not press Drop to end a conference  
while the call is on hold.)  
1. Dial the first outside number or extension.  
Announce the call.  
2. Press the Conf button to put the call on  
2. To return to the call or conference, press  
the winking ICOM, SA, or line button that is  
holding the call.  
hold.  
3. Select an ICOM, SA, or numbered line  
button.  
4. Dial the next number or extension.  
5. Announce the call and press Conf.  
6. Repeat Steps 2–5 for each participant.  
• Press the Drop button and line button to  
drop any participant added.  
• Press the Hold button to temporarily  
leave the conference. Then press any  
participant’s line button to rejoin the  
conference.  
Transfer  
To transfer:  
1. Press the Trans button. The system selects  
an ICOM or SA button and puts the call on  
hold.  
2. Dial the extension or the outside number.  
3. Announce the call if desired.  
4. Press the Trans button or hang up. To  
cancel the transfer or return to the call on  
hold, press the winking ICOM, SA, or line  
button.  
7. To end the conference, hang up.  
!
SECURITY ALERT:  
To one-touch manual transfer:  
If the system selects an SA Voice button  
when you add a conference participant, you  
hear a beep instead of ringing after you dial  
the extension. If the call is not answered and  
you press the Conf button to complete the  
call, your conversation with other conference  
participants is broadcast on the extension’s  
speakerphone. To prevent this, be sure to  
drop an unanswered extension that you’ve  
called on an SA Voice button.  
1. Press the programmed Auto Dial button  
transfer the call.  
2. Announce the call.  
3. Press the Trans button or hang up. To  
cancel the transfer or return to the call on  
hold, press the flashing button.  
To one-touch auto transfer if available:  
Press the programmed Auto Dial button.  
7
           
Messaging  
Your phone system has several features that allow you to leave messages for others in your office. If you  
use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have  
a display phone. If you wish to leave a message for a person who does not have a display telephone,  
message for the person. Here are some guidelines for different messaging features:  
Leave Message. This feature simply lets a co-worker know you have called. The message shows  
your name and the date and time of your call. If you leave one message and then another, the second  
message replaces the first.  
see the posted message you have selected. As many as 20 messages may be available for posting.  
If a message is waiting for you, MSG appears on your display when you turn on your phone. The  
descriptions below explain how to read, cancel, and delete messages you have sent or received.  
If your company has voice mail, ask your system manager for details about using the voice mail system.  
For information about having your phone covered by the voice mail system, see Coverage, p. 14.  
If you frequently communicate with a small number of people, there are two features you can use, both  
of which require programming on a button. These are Signaling and Notify, described on p. 9.  
Leaving Messages  
Receiving Messages  
If MSG appears on your display when you turn  
your phone on, you have a message from the  
system operator. Depending on how your  
system is set up, you may also have a voice  
mail message or a fax.  
Call your system operator for the message or  
ask your system manager how to retrieve a  
voice mail message.  
To program:  
To leave a message at a busy or unanswered  
extension you are calling:  
• Press the Leave Message button you  
have programmed, OR  
Press # or the programmed Feature  
button and dial 25.  
To remove the message indicator, press # or  
the programmed Feature button and dial 54.  
• To leave a voice mail message (if your  
company has such a system), press # or  
the programmed Feature button and  
To leave a message without calling:  
1. Press # or the programmed Feature button  
and dial 53.  
2. Dial the extension.  
To cancel a message:  
1. Press # or the programmed Feature button  
and dial 53.  
2. Dial the extension.  
8
   
Messaging  
Posting Messages  
To program:  
To post messages, you must program a Posted Messages button. A posted message appears on  
the display of any inside caller who tries to reach you, as long as that person has a display  
phone.There may be as many as 20 messages available to you for posting. Message 1 is always  
DO NOT DISTURB *; 9 other messages, listed below, come with the system, but these can be  
changed by your system manager. The remaining 10 messages are created by your system  
manager, whom you should ask for details.  
Code  
Message  
Code  
Message  
01  
02  
03  
04  
05  
DO NOT DISTURB  
OUT TO LUNCH  
AT HOME  
OUT SICK  
IN A MEETING  
06  
07  
08  
09  
10  
IN CONFERENCE  
WITH A CLIENT  
WITH A CUSTOMER  
AWAY FROM DESK  
OUT ALL DAY  
To post a message:  
Press the programmed Posted Messages button and dial the code for the message (01–20).  
To cancel a posted message:  
Press the programmed Posted Messages button and dial 00.  
appropriate message is posted. When you turn off the Do Not Disturb feature, the posted message is  
canceled too. However, posting or canceling the message does not activate or deactivate the feature.  
Signaling & Notify  
To program:  
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can  
then call you in response to the beep. You must program a different line button for each extension  
you wish to contact. To beep the recipient’s phone, just press the button, and the other phone  
beeps for as long as you hold down the button. A programmed Signaling button also acts as an  
Auto Dial button (see p. 12). To dial the extension, press the On/Off button; then press the  
Signaling button.  
Notify. This feature simply lights a line button on the recipient’s phone, providing a silent  
message light that alerts the other party to call you. To use this feature, you must program a Notify  
Send button (labeled, for example, Notify Mary) on your phone and the recipient must program a  
Notify Receive button (labeled, for example, Call Jim) on his or her phone. Communication is  
one-way only, and buttons must be programmed for each extension you notify.  
9
   
Using Features  
There are two ways to activate a feature:  
• Directly, as explained below  
• By pressing a line button you programmed with the feature (see Programming Buttons &  
Feature Button  
To program a line button to be used as your Feature button:  
1. Label a button as Feature.  
2. Turn the phone on and press the imprinted Feat button; then dial 00.  
3. Press the button you labeled.  
4. Dial 20.  
5. Press the imprinted Feat button; then dial 00.  
To use a feature you have not programmed on a button:  
1. Press # or the programmed Feature button.  
2. Dial the feature code (see the Feature Codes list below).  
Feature Codes  
Account Code  
Authorization Code  
Callback  
82 + code + #  
80 + code + #  
55  
Messaging  
cancel message  
leave message  
53 + extension  
25  
Callback Cancel  
Call Waiting  
pick up call waiting call  
Camp-On  
Direct Voice Mail  
Follow Me  
Forward  
inside  
outside  
55  
leave message without  
calling  
53 + extension  
54  
9 + line number  
+ zone  
turn off Message light  
manually  
Paging loudspeaker  
87  
57  
56 + extension  
34 + extension  
Personal Speed Dial  
code (01–24)  
Pickup  
group  
inside  
outside  
Privacy  
off  
33 + extension  
33 + dial-out code  
+ number + #  
88  
9 + extension  
9 + line number  
Forward and Follow Me  
cancel from all  
31  
extensions  
34 ✻  
on  
31  
cancel from one  
extension  
34 + extension  
33 + your extension  
84  
Reminders  
set reminder  
cancel reminder  
System Speed Dial  
cancel from your phone  
Last Number Dial  
81 + time + 2 or 7  
81  
code (600–729)  
Available only by using feature code.  
10  
     
Often-Used Features  
Account Codes  
To program:  
In some companies, you enter an account code before or during a call, to indicate client billing  
information. You may be required to enter an account code for all outside calls, or an account code  
may be optional for incoming and outgoing calls. Check with your system manager for account code  
operation and account codes.  
You can program a button for this feature and label it Acct. See also Auto Dial, p. 12, to program  
an account code on an outside Auto Dial button.  
To enter an account code:  
1. Turn the phone on and press the button you  
have programmed, OR  
To enter or change an account code during a  
call (the other party cannot hear your entry),  
you must use a programmed Feature button  
code is entered for an incoming call before it  
arrives, you cannot change that code during  
the call.  
Press # or the programmed Feature button  
and dial 82.  
2. Dial the account code and #.  
3. If necessary, press an outside line, Pool, or  
SA button.  
4. Dial the number (including the dial-out code,  
if required).  
Authorization Codes  
To program:  
If your system manager has given you an authorization code, you can pick up someone else’s  
telephone, enter your authorization code, and make an outside call with your own calling privileges.  
You must activate the feature and enter your code for each call you make, even when you are  
adding people to a conference. It is not necessary to use your authorization code for inside calls.  
Using an authorization code does not affect the button assignments on your own phone or the  
phone where you enter the code.  
Security Alert  
Compromise of authorization codes could lead to toll fraud or unauthorized charges.  
Memorize your authorization code, and do not share it with anyone.  
The way you activate the Authorization Code feature depends upon the type of telephone you are  
using to make the call.  
If the telephone has a programmed Authorization Code button, press it. The system selects  
a line and automatically activates the Speaker button (an available line button is selected for  
you); then continue with Step 3 below.  
On an MLX display telephone, press the Feature button, then select AuthCode [Auth] from  
the display or dial 80; then continue with Step 3 below.  
To enter an authorization code at any type of phone (except a QCC):  
1. Lift the handset or press the Speaker button. (You may first select an ICOM, SA, or SSA button.)  
2. Dial #80.  
3. Dial your authorization code, followed by #.  
4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.  
5. To make another call, repeat Steps 1–4.  
11  
       
Often-Used Features  
Auto Dial  
This feature must be programmed on a line button; it dials an inside or outside number. There are  
two types of Auto Dial buttons, inside and outside. Use inside Auto Dial buttons to:  
• Dial other extensions or groups.  
• Page groups (see Paging, p. 16).  
Use outside Auto Dial buttons to:  
• Dial outside phone numbers (with dial-out codes but without account codes).  
• Enter account codes automatically (when programming, include the # at the end).  
• Dial long-distance company access codes.  
• Dial emergency numbers.  
Auto Dial, use the Special Characters table on p. 22, if necessary. Include the complete dialing  
sequence for the call.  
To program on a button:  
1. Label a button.  
2. Turn the phone on and press the imprinted  
Feat button; then dial 00.  
To use an Auto Dial button.  
1. To make a ringing call, turn the phone on  
and press the programmed Auto Dial  
button,  
OR  
3. Press the labeled button.  
To make an inside voice-announced call,  
turn the phone on, press an ICOM Voice  
or SA Voice button, and then press the  
programmed inside Auto Dial button.  
4. Dial 22 for an inside number,  
OR  
Dial 21 for an outside number.  
5. Dial the extension, group page number, or  
outside line (with dial-out code).  
6. Repeat Steps 1 and 3–5 to program  
additional buttons.  
2. The call is dialed automatically. If it’s a  
voice-announced call, talk after the beep.  
7. Press the imprinted Feat button; then dial  
00.  
12  
   
Often-Used Features  
Callback  
To program:  
You can use Callback when an outside line or inside extension is busy. Your phone must have at  
least one SA button.  
Use Callback to reach:  
• Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast  
busy signal  
• Busy extensions, when you dial and hear the busy signal  
To use Callback when you hear the busy  
(extension) or fast busy (outside line) signal:  
4. Press the On/Off button. You hear dial tone  
and the system dials the call.  
1. Turn the phone on and press the button you  
To cancel a Callback request:  
have programmed, OR  
1. Turn the phone on and press the same line  
button you pressed when you tried to make  
the call.  
2. Press the Drop button.  
3. Press the same line button again.  
Press # or the programmed Feature button  
and dial 55.  
2. If you are trying to reach an outside line, dial  
the outside telephone number.  
3. After you hear 5 short beeps, press the On/  
Off button to hang up. When the line or  
extension is free, you hear 2 short rings and  
a long ring at an MDW 9000/9010 and 1 long  
ring at an MDC 9000.  
Call Waiting  
If Call Waiting is on, you hear a call-waiting tone when a call comes in and SA and ICOM buttons  
are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with a  
phone number. When a call is waiting, you hear a single beep (inside call) or 2 beeps (outside call).  
To complete a call and answer a waiting call:  
1. When you hear the call-waiting tone, press  
the On/Off button to hang up.  
2. When the phone rings, press the On/Off  
button to answer the call.  
4. To return to the call on hold, press the  
button with the fast-flashing triangle.  
To turn Call Waiting on or off:  
1. Turn the phone on and press the imprinted  
Feat button; then dial 00.  
To put a call on hold and pick up a waiting call:  
2. Press any ICOM or SA button.  
1. Press the Hold button.  
3. Dial 11 to turn Call Waiting on,  
OR  
2. Press an ICOM Originate Only or SA  
Originate Only button. (You must have one  
of these buttons available to pick up the call.)  
3. Press # or the programmed Feature button  
and dial 87.  
Dial 11 to turn Call Waiting off.  
4. Press the imprinted Feat button; then dial  
00.  
13  
     
Often-Used Features  
Camp-On  
To program:  
Use this feature to hold a call at a busy extension; the call rings when the extension  
is available.  
To camp on a busy extension so the call will ring at the extension when available:  
Turn the phone on and press the programmed Camp-On button,  
OR  
Press # or the programmed Feature button and dial 57.  
Note: Do not use Camp-On if your system is equipped with a voice mail system.  
Coverage  
To program:  
Coverage allows calls to your extension to ring elsewhere, so that they can be handled by someone else.  
If your system has voice mail, your calls can also be covered that way. There are three types of coverage:  
Primary Coverage.If your calls are covered this way, they ring immediately at the covering phone.  
Secondary Coverage. The covering phone rings after a delay of 2 rings, giving you a  
chance to answer first.  
Group Coverage. Calls for a group of people (coverage group) may be covered by one or  
more people. Your system manager can tell you how this works at your office.  
Covering phones are programmed with Cover buttons used to answer calls for others. Delay Ring  
on the covering phone can add a longer delay before your calls ring there. If line buttons on your  
phone are set to No Ring, however, calls on those lines are not covered. (See Rings, p. 2.)  
To control coverage inside calls, use these  
programmable settings: Coverage Inside On  
allows all your inside calls to ring elsewhere;  
Coverage Inside Off turns inside coverage off.  
You can also use programmed buttons for these  
Coverage features:  
• Use a Coverage VMS button to prevent or  
allow coverage of your outside calls by a  
voice mail system. These calls may still be  
covered by a person at another extension.  
• Use a Coverage Off button to turn off or  
on all coverage of your calls.  
Direct Voice Mail  
To program:  
Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user’s  
voice mail. You can also use the feature after you have dialed the extension; just do Step 1 below.  
To call directly to another user’s voice mail or transfer a call directly to another user’s voice mail:  
1. Turn the phone on and press the programmed Direct Voice Mail button, OR  
Turn the phone on, press # or the programmed Feature button, and dial 56.  
2. Dial the extension whose voice mail you want to call or transfer to; you can use a programmed  
Note: If you are transferring a call to an extension that does not have voice mail, you hear an error  
tone, and the call returns to you after an interval.  
14  
       
Often-Used Features  
Do Not Disturb  
Must be programmed on a button. To program:  
This feature prevents calls from ringing at your extension, although outside calls still flash at  
line buttons. If you have coverage, your calls are covered. If you have a programmed Posted  
Messages button (p. 9), inside callers with display phones see Do Not Disturb when they attempt  
to call you. Otherwise, they hear a busy signal. A system operator or the person providing individual  
coverage for you can still call you. Callback calls and returning transfers ring at your phone.  
To use:  
Press the programmed button to turn on or off.  
Forward & Follow Me  
To program:  
Forward and Follow Me both send your calls to another phone, either when you are busy and need  
your calls covered or when you are not working at your own desk. Turn either off from your  
extension or the one you are visiting.  
• If you want your calls handled at another extension or at an outside number, turn on Forward  
from your extension.  
• If you are working away from your own phone, turn on Follow Me at the phone where you are.  
If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at the  
forwarding extension for the programmed number of rings (0–9) before being forwarded. To change  
the Delayed Call Forwarding setting, contact your system manager.  
To forward calls to another extension:  
To cancel Forward and Follow Me, turn phone  
on and:  
• To cancel forwarding or following of your  
own calls: at your extension, press # or  
the programmed Feature button, dial 33  
and your extension.  
1. Turn the phone on and press the button you  
have programmed, OR  
Press # or the programmed Feature button  
and dial 33.  
2. Dial the extension.  
• To cancel all extensions forwarded or  
followed to yours: at your extension,  
press # or the programmed Feature  
button, dial 34.  
• To cancel one extension forwarded or  
followed to yours: at your extension,  
press # or the programmed Feature  
button, dial 34 and that extension.  
To forward calls to an outside number (if  
enabled):  
1. Turn the phone on and press the button you  
have programmed, OR  
Press # or the programmed Feature button  
and dial 33.  
2. Dial the dial-out code, outside number, and #.  
To set up Follow Me and receive calls at  
another extension:  
1. Turn the phone on, press # or the  
programmed Feature button, and dial 34.  
2. Dial your extension.  
15  
     
Often-Used Features  
Last Number Dial  
To program:  
This feature automatically redials the last number you called. You should program Last Number  
Dial on a button.  
To use:  
1. Turn the phone on and press the type of button used to place the first call (for example, ICOM or SA).  
2. Press the Last Number Dial button you programmed,  
OR  
Press # or the programmed Feature button and dial 84.  
Paging  
To program:  
You can page an individual at his or her phone by using an ICOM Voice or SA Voice button (see  
phones, depending upon how your system is set up. If your company has a loudspeaker paging  
system, use it to page the whole company or just people in a certain paging zone.  
To program or use Speakerphone Paging,  
check with your system manager for Group  
Paging or Page All numbers, then:  
Ask your system manager whether Loudspeaker  
Paging is available and if there is a list of  
paging zones. To use:  
1. Turn the phone on and press any ICOM or  
SA button.  
1. Turn the phone on and press any ICOM or  
SA button.  
2. Dial the Group Paging or Page All number,  
2. Press # or the programmed Feature button.  
3. Dial 9, the loudspeaker line number, and  
zone (if necessary).  
4. Make the announcement and hang up.  
To use when a button is programmed:  
1. Turn the phone on and press the  
programmed button.  
OR  
Press the button you programmed for Group  
Paging or Page All.  
3. After the beep, make the announcement and  
hang up.  
2. Dial the zone, if necessary.  
3. Make the announcement and hang up.  
16  
     
Often-Used Features  
Park & Pickup  
To program:  
Park puts a call on a special kind of hold so that it can be answered from any phone in the system.  
While a call is parked, use Paging to summon the co-worker who should answer. The person picks up  
To use Park and Paging:  
1. Park the call.  
• Press the Park button you programmed,  
OR  
• Press the Trans button, dial your  
extension, and press Trans again.  
2. Set up the page.  
For Speakerphone Paging:  
For Loudspeaker Paging:  
a) Press the programmed Loudspeaker  
Paging button,  
OR  
Press # or the programmed Feature  
button, dial 9 and the loudspeaker paging  
number. If necessary, dial the zone.  
b) Announce the call and the extension  
where the call is parked.  
3. Hang up.  
To pick up a parked call:  
1. Press the On/Off button.  
2. Press the programmed Pickup button, OR  
Press # or the programmed Feature button  
and dial 9.  
a) Press the appropriate Group Page or  
Page All button,  
OR  
Press any ICOM or SA button and dial  
the Group Page or Page All extension.  
b) Announce the call and give your  
extension.  
3. Dial the extension where the call is parked.  
Personal Speed Dial  
Use this feature to program 2-digit codes that you can dial in place of frequently used numbers.  
Include the complete dialing sequence and press and release the Hold button to enter a dialing pause.  
You can program up to 24 numbers using 2-digit codes. You cannot program an account code  
together with a phone number in a Personal Speed Dial code.  
To program Personal Speed Dial codes:  
To use:  
1. Turn the phone on and press the imprinted  
1. Select a line button.  
2. Press # or the programmed Feature button.  
3. Dial the 2-digit code (01–24).  
Feat button; then dial 00.  
2. Dial # and the 2-digit code (01–24); then  
dial 21.  
3. Dial the phone number or account code. Dial  
the entire sequence, including dial-out code.  
4. Repeat Steps 2 and 3 for additional codes.  
5. Press the imprinted Feat button; then  
dial 00.  
17  
     
Often-Used Features  
Pickup  
Pickup lets you pick up calls that are not ringing at your phone. Using Pickup, you can answer a  
a specific line. If you are part of a pickup group, you can pick up a call ringing anywhere in the  
group. Program a general Pickup button that activates the feature or a specific Pickup button to  
take a group call (example: Pickup Sales) or a call at a specific line or extension (example:  
Pickup Maria).  
Ask your manager if you are a member of a Pickup group and get the Pickup group number.  
To program:  
To use, turn the phone on and:  
1. Label a button.  
2. Turn the phone on and press the imprinted  
Feat button; then dial 00.  
• Press the programmed button,  
OR  
Press # or the programmed Feature  
button and dial 9.  
For a line or extension that is not  
programmed on the button, dial the  
extension or line number.  
• For Group Pickup, press # or the  
programmed Feature button and dial 88.  
3. Press the labeled button.  
4. For Individual Pickup, dial 9; if the button  
is for a specific line or extension, dial it, OR  
For Group Pickup, dial 88.  
5. Press the imprinted Feat button; then dial 00.  
Privacy  
To program:  
Privacy prevents co-workers who share a line with you from joining your calls. Turn the feature on  
before or during a call; it remains on until you turn it off. A call on hold is not protected by Privacy.  
You should program Privacy on a button, so that you will have a green light to remind you when the  
feature is on.  
Recall  
To program:  
To use the Recall feature you must have a programmed Recall button on your telephone. It  
allows you to disconnect from one call and get a new inside or outside dial tone for a new call,  
without hanging up. In some systems, the Recall button allows you to use certain system features,  
such as Transfer or Hold. Recall works on inside and outside lines on ICOM, SA, or personal line  
buttons, but it is not available for all types of outside lines. Ask your system manager how Recall  
works on your company’s telephone system.  
18  
       
Often-Used Features  
Reminders  
To program:  
The Reminders feature allows you to set a time when your phone will ring like an alarm clock. Once  
your phone rings as an alarm, the reminder is canceled. You can set only one alarm at a time and it  
must be for the day you set it.  
To set a reminder:  
To cancel a reminder:  
1. Turn the phone on and press the Reminder  
Set button you have programmed,  
OR  
Press # or the programmed Feature button  
and dial 81.  
Press the Reminder Set button you have  
programmed,  
OR  
Press # or the programmed Feature button and  
dial 81.  
2. Dial a 4-digit time from 0100 to 1259.  
3. Dial 2 (letter A on dialpad) for a.m. or 7  
(letter P on dialpad) for p.m.  
Saved Number Dial  
Must be programmed on a button. To program:  
Use this feature to redial a busy or unavailable number you want to try later.  
To use:  
1. Before pressing the On/Off button to hang up, press the Saved Number Dial button you have  
programmed.  
2. To redial call, press the same type of button used to place the call (for example, ICOM, Pool, or SA).  
3. Press the programmed Saved Number Dial button to redial.  
System Speed Dial  
To program:  
Your system manager creates System Speed Dial codes (600–729) for numbers that people in your  
company dial often. You can dial these directly (turn the phone on, press # or the programmed  
Feature button, and dial the code) or program often-used codes on line buttons.  
19  
       
Troubleshooting  
If you have a problem with your cordless or wireless phone, you may be able to solve it by following  
procedures listed here.  
Symptom  
Possible Cause  
Possible Solution  
RANGE indicator appears  
on the handset display.  
The handset is out of range Move closer to the base or radio module.  
of the base or radio module.  
No ring on an incoming  
call, or the handset makes  
hissing sounds, or the  
handset beeps††.  
Out of range  
Move closer to the base or radio module.  
Rotate the antenna to an upright position.  
Base antenna is not in the  
upright position  
System is programmed so Reprogram extension. See Program-  
the line does not ring at  
the extension.  
manager.  
Wrong handset placed in  
the base†  
Place the correct handset in the base for  
at least 10 seconds.  
Environmental limitations  
Relocate the base or radio module.  
Range for calls is lower  
than expected.  
Headset use is limiting the Turn off or unplug any nearby equipment.  
range.  
Eliminate any possible interfering devices  
(e.g., microwaves).  
Move closer to the base or radio module.  
You are out of range. Your Move back towards the radio module and  
While walking and  
talking, the handset  
beeps, RANGE appears  
on the display, and your  
calls seems to be  
call has not been  
re-establish the call. See Hold, p. 7.  
disconnected. It has been  
placed on hold.  
disconnected††.  
The handset is too far from Move closer to the base, OR  
STAT indicator appears  
on the handset display.  
the base for the display to  
be updated automatically.  
Press Status to update the display.  
The battery is not charged  
sufficiently.  
Charge battery:  
BATT indicator appears  
on the handset display.  
Replace the handset on base.  
Place the handset in the battery charger  
and see that the Charge light is lit††.  
The battery pack is not  
inserted correctly in the  
handset  
Insert the battery pack correctly into the  
handset.  
After the On/Off button is  
pressed, dial tone is not  
heard.  
The battery is not charged  
sufficiently.  
Charge the battery.  
The handset is out of range Move closer to the radio module.  
of the radio module.  
There is electrical  
interference.  
Remove the interference or move the  
handset to another location.  
The Mute button was  
If Mute appears in the display, press the  
Mute button on the handset to turn off  
You can hear the party on  
the other end, but they  
cannot hear you.  
pressed inadvertently††.  
MDC 9000 cordless telephone only.  
†† MDW 9000/9010 wireless telephone only.  
20  
 
Troubleshooting  
Possible Solution  
Symptom  
Possible Cause  
Remove the battery from the handset for  
10 seconds, then replace it††.  
Handset does not respond There was a recent  
to repeated button  
presses.  
occurrence of lightning or  
a power failure.  
Remove the handset from the base and  
then replace it for 10 seconds.  
Unplug the line cord from the base for  
one minute, then reconnect it.  
Check to see if the radio module is  
receiving power††.  
Unplug the base from the AC outlet for  
one minute, plug it back into the outlet,  
and place the handset on the base for 10  
seconds.  
Background noise while  
on a call.  
Radio frequency  
interference.  
Relocate the base.  
In a multiple handset  
installation (2–6  
handsets), all handsets  
seem to have developed  
interference problems at  
the same time††.  
There was a recent  
occurrence of lightning or  
a power failure.  
Unplug the power supply to the radio  
base station. Wait for 10 seconds.  
Reconnect the power supply to the outlet.  
MDC 9000 cordless telephone only.  
†† MDW 9000/9010 wireless telephone only.  
21  
Programming Buttons & Settings  
If you use a feature often, you can program it onto a line button for easy access. If you use a feature  
occasionally, see Using Features p. 9. Some features, marked with on the Programming Codes  
list on the next page, must be programmed on a line button and can’t be activated by feature codes.  
Other features (marked with • on the Programming Codes list) are settings that affect the way your  
phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During  
programming, you still have to select a line button, but it can be any line button the feature affects. Others,  
such as Delay Ring for a single line, are settings that affect a specific line and require you to press it during  
programming (these features are noted on the Programming Codes list). Settings remain active until you  
program them again.  
Programming Buttons  
To program a feature on an unused line button:  
1. Label a button for the feature.  
2. Press the imprinted Feat button, then dial 00.  
3. Press the button you labeled.  
4. Dial the programming code (see Programming Codes).  
5. Repeat Steps 3 and 4 to program other buttons. (Label the buttons first.)  
6. Press the imprinted Feat button, then dial 00.  
Programming Settings  
To program a setting:  
1. Press the imprinted Feat button, then dial 00.  
2. Press any ICOM or SA button, OR  
If the setting affects a specific line, press that button.  
3. Dial the programming code (see Programming Codes).  
4. Repeat Steps 2 and 3 to program other settings.  
5. Press the imprinted Feat button, then dial 00.  
Special Characters  
Features that dial numbers automatically may need special characters to allow for correct dialing or  
system response.  
Press...  
See... Means...  
Drop  
Hold  
s
p
Stop. Halts dialing sequence to allow for system response.  
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses  
allowed.  
Conf  
#
f
#
Flash. Sends switchhook flash. Must be first entry in sequence.  
End of Dialing. Used to signal end of dialing sequence or to separate grouped  
digits.  
Copyright © 1998, Lucent Technologies. MERLIN LEGEND is a registered trademark of Lucent Technologies in the U.S. and  
other countries.  
22  
         
Programming Buttons & Settings  
Programming Codes  
Account Code  
Authorization Code  
Auto Dial♦  
inside  
outside  
82  
80  
Personal Speed Dial  
# + (01–24) +  
21 + phone  
number + #  
# + (01–24) +  
21 + dial-out  
code + # #  
22 + extension  
21 + number  
Callback  
Pickup  
general  
group  
inside  
outside  
Privacy  
Recall  
automatic callback off•▲  
automatic callback on•▲  
selective callback  
cancel Callback  
Call Waiting•  
off  
on  
Camp-On  
Coverage  
Coverage inside on•  
Coverage inside off•  
Buttons for covering calls♦  
Primary Cover  
12  
12  
55  
55  
9  
88  
9 + extension  
9 + line number  
31  
✻✻ 11  
11  
57  
775  
Reminder Service  
set reminder  
cancel reminder  
Ringing Options•  
abbreviated on  
abbreviated off  
delayed all lines  
delayed one line  
immediate all lines  
immediate one line  
no ring all lines  
no ring one line  
personalized ring (MDW only) 32 + ring (1–8)  
send ring on  
send ring off  
Saved Number Dial♦  
Signaling and Notify♦  
signaling  
81  
✻✻ 81  
48  
✻✻ 48  
341  
342  
346  
36  
347  
37  
40 + sender’s  
extension number  
41 + sender’s  
extension number  
42 + sender’s  
extension number  
Secondary Cover  
Group Cover  
345  
35  
Buttons for sending calls♦  
Coverage Off  
Coverage VMS Off  
(outside calls only)  
Direct Voice Mail  
Do Not Disturb♦  
Forward  
Last Number Dial  
Messaging  
49  
46  
15  
✻✻ 15  
85  
56  
47  
33  
84  
23 + extension  
758 + extension  
757 + extension  
notify receive  
notify send  
leave message  
posted message♦  
Paging group or all  
25  
751  
22 + group  
extension  
9 + line number  
86  
System Speed Dial  
24 + code  
(600–729)  
Voice Announce  
on  
off  
10  
✻✻ 10  
Paging loudspeaker  
Park  
Must be programmed onto a line button.  
Sets up how your phone works. Use a line button to program (turn on or off). The setting is not  
programmed onto a line button.  
See your system manager for details.  
23  
   
OFTEN-USED SYSTEM SPEED DIAL CODES  
Called Party  
Code Called Party  
Code  
POSTED MESSAGES  
Message  
DO NOT DISTURB  
Code Message  
Code  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
01  
02  
03  
04  
05  
06  
07  
08  
09  
10  
 
PAGING NUMBERS  
Paging Group/Page All  
No. Loudspeaker Paging  
No.  
Line  
Zone:  
Zone:  
Zone:  
Zone:  
Zone:  
Zone:  
COVERAGE/PICKUP/CALLING GROUPS  
Group Name  
No. Group Name  
No.  
PERSONAL SPEED DIAL CODES  
Called Party  
Code Called Party  
Code  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
01  
02  
03  
04  
05  
06  
07  
08  
09  
10  
11  
12  
Feature Codes  
Account Code  
Authorization Code  
Callback  
82 + code + #  
80 + code + #  
55  
Messaging  
cancel message  
leave message  
53 + extension  
25  
Callback Cancel  
Call Waiting  
pick up call waiting call  
Camp-On  
Direct Voice Mail  
Follow Me  
Forward  
inside  
outside  
55  
leave message without  
calling  
53 + extension  
54  
9 + line number  
+ zone  
turn off Message light  
manually  
Paging loudspeaker  
87  
57  
56 + extension  
34 + extension  
Personal Speed Dial  
code (01–24)  
Pickup  
group  
inside  
outside  
Privacy  
off  
33 + extension  
33 + dial-out code  
+ number + #  
88  
9 + extension  
9 + line number  
Forward and Follow Me  
cancel from all  
31  
extensions  
34 ✻  
on  
31  
cancel from one  
extension  
34 + extension  
33 + your extension  
84  
Reminders  
set reminder  
cancel reminder  
System Speed Dial  
cancel from your phone  
Last Number Dial  
81 + time + 2 or 7  
81  
code (600–729)  
Available only by using feature code.  
Special Characters  
Features that dial numbers automatically may need special characters to allow for correct dialing or  
system response.  
Press...  
See... Means...  
Drop  
Hold  
s
p
Stop. Halts dialing sequence to allow for system response.  
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses  
allowed.  
Conf  
#
f
#
Flash. Sends switchhook flash. Must be first entry in sequence.  
End of Dialing. Used to signal end of dialing sequence or to separate grouped  
digits.  

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