Lennox Hearth INT3000 User Manual

INT3000  
User Guide  
Notice  
®
This Inter-Tel user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides infor-  
mation necessary to use the INT3000 endpoint. The contents of this user guide, which reflect cur-  
rent Inter-Tel standards, are subject to revision or change without notice. Some features or  
applications mentioned may require a future release and are not available in the initial release.  
Future product features and applications are subject to availability and cost. Some features or  
applications may require additional hardware and/or specific software.  
Some system features can only be accessed by an  
administrator. For information about these features, see the  
Frequently Asked Questions on page 92.  
For sales, service, or technical support,  
contact your local authorized Inter-Tel reseller.  
Comments about this user guide or other  
technical documentation should be directed to  
Inter-Tel’s Technical Publications Department at:  
All products and services mentioned in this publication are the trademarks, service marks, regis-  
tered marks, or registered service marks of their respective owners.  
®
®
Inter-Tel , and Enterprise are registered trademarks of Inter-Tel, Incorporated.  
®
®
Microsoft and Outlook are registered trademarks of Microsoft Corporation.  
i
ii  
Important Safety Instructions  
For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Plat-  
forms only.  
When using your telephone equipment, basic safety precautions should always be fol-  
lowed to reduce the risk of fire, electrical shock, and injury to persons, including the  
following:  
1. Read and understand all instructions.  
2. Follow all warnings and instructions marked on the product.  
3. Unplug this product from the wall outlet before cleaning. Do not use liquid clean-  
ers or aerosol cleaners. Use a dry cloth for cleaning.  
4. Do not use this product near water; for example, near a sink or in a wet area.  
5. Do not place this product on an unstable cart, stand, or table. The telephone may  
fall, causing serious damage to the unit.  
6. To protect the product from overheating, do not block or cover any slots or open-  
ings in the base Unit. This product should never be placed near or over a radiator  
or heat register. This product should not be placed in a built-in installation unless  
proper ventilation is provided.  
7. This product should be operated only from the type of power source indicated on  
the marking label.  
8. Do not allow anything to rest on the power cord. Do not locate this product where  
the cord will be damaged by persons walking on it.  
9. Do not overload wall outlets and extension cords, as this can result in the risk of  
fire or electrical shock.  
10. Never push objects of any kind into this product through the Base Unit slots, as  
they may touch dangerous voltage points or short out parts that could result in a  
risk of fire or electric shock. Never spill liquid of any kind on the product.  
11. To reduce the risk of electric shock, do not disassemble this product. Contact  
qualified service personnel when some service or repair work is required. Open-  
ing or removing covers may expose you to dangerous voltages or other risks.  
Incorrect reassembly can cause electric shock when the appliance is subsequently  
used.  
iii  
12. Unplug this product from the wall outlet and refer servicing to qualified service  
personnel under the following conditions:  
a. When the power supply cord is damaged or frayed.  
b. If liquid has been spilled into the product.  
c. If the product has been exposed to rain or water.  
d. If the product does not operate normally when following the operating  
instructions. Adjust only those controls that are covered by the operating  
instructions. Improper adjustment of other controls may result in damage,  
and will often require extensive work by a qualified technician to restore the  
product to normal operation.  
e. If the product has been dropped, or the cabinet has been damaged.  
f. If the product exhibits a distinct change in performance.  
13. Do not use the telephone to report a gas leak in the vicinity of the leak.  
To reduce the risk of fire or injury to persons by the battery, read and follow  
these instructions:  
1. Use only the appropriate type and size Battery Pack specified in this Operating  
Guide.  
2. Do not dispose of the Battery Pack in a fire. The cell may explode.  
3. Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and  
may cause damage to the eyes or skin. It may be toxic if swallowed.  
4. Exercise care in handling the battery in order not to short the battery with con-  
ducting materials such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause burns.  
5. Charge the Battery Pack provided with or identified for use with this product  
only in accordance with the instructions and limitations specified in the instruc-  
tion manual provided for this product.  
6. Observe proper polarity orientation between the Battery Pack and battery charger.  
iv  
Warnings  
NOTICE  
Please do not attempt to unplug any appliance during an electrical storm.  
Unplug all electrical appliances when you know an electrical storm is approaching.  
Lightning can pass through your household wiring and damage any device connected  
to it. This endpoint is no exception.  
CAUTION  
Changes or modifications to this product not expressly approved by Inter-Tel, or  
operation of this product in any way other than as detailed by this Operating  
Guide, could void your authority to operate this product.  
WARNING  
The cords on this product and/or accessories contain lead, a chemical known to  
the State of California to cause cancer and birth defects or other reproductive  
harm. Wash hands after handling.  
Range Limits  
The INT3000 is designed for commercial use. Range has been approved for 150 feet  
per Base Unit. Actual range may be less or greater than this distance depending on the  
environment. Building wiring, walls, elevators and other electronic interference fre-  
quencies may limit the range of this telephone. Please consult your telecommunica-  
tions consultant for testing of your location.  
To maximize the range capability, do the following:  
Locate the Base Unit at the highest point possible in the center of your coverage  
zone. If you are planning to cover an outdoor area, such as a car lot, building  
grounds, or campus, place the unit near a window and the highest point within the  
building.  
Place the Base Unit away from any electronic device. This includes, but is not  
limited to, computer screens, radios, electronic signs, coffee pots, microwaves,  
and other electronic devices.  
v
Radio Interference  
Radio interference may occasionally cause buzzing and humming in your cordless  
Handset, or clicking noises in the Base Unit. This interference is caused by external  
sources such as TV, refrigerator, vacuum cleaner, fluorescent lighting, computer  
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises con-  
tinue and are too distracting, please check around your office to see what appliances  
may be causing the problem. In addition, we recommend that the Base not be plugged  
into a circuit that also powers a major appliance because of the potential for interfer-  
ence. Be certain that the antenna on the unit is fully extended when needed.  
In the unlikely event that you consistently hear other voices or distracting transmis-  
sions on your endpoint, you may be receiving radio signals from another cordless  
telephone or other source of interference. If you cannot eliminate this type of interfer-  
ence, you need to change to a different channel.  
Finally, it should be noted that some cordless telephones operate at frequencies that  
may cause interference to nearby TVs and VCRs. To minimize or prevent such inter-  
ference, the base of the cordless telephone should not be placed near or on top of a  
TV or VCR. If interference is experienced, moving the cordless telephone farther  
away from the TV or VCR will often reduce or eliminate the interference.  
More Than One Cordless Telephone  
If you want to use more than one cordless telephone in your office, they must operate  
on different channels. Press the channel button to select a channel that provides the  
clearest communication.  
Privacy  
Cordless endpoints are radio devices. Communications between the Handset and Base  
Unit of your cordless telephone are accomplished by means of radio waves which are  
broadcast over the open airways. Because of the inherent physical properties of radio  
waves, your communications can be received by radio receiving devices other than  
your own cordless telephone unit. Consequently, any communications using your  
cordless telephone may not be private.  
Base Units and Handsets  
The Handsets are programmed to work a specific Base Unit. You cannot switch to a  
new Handset or a new Base Unit without having it reprogrammed by Inter-Tel.  
vi  
Battery Packs  
The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydrate batteries. To  
reduce the risk of fire or injury to persons by the battery, read and follow these  
instructions:  
Use only the appropriate type and size Battery Pack specified in this user guide.  
Do not dispose of the Battery Pack in a fire. The cell may explode.  
Do not open or mutilate the Battery Pack. Released electrolyte is corrosive and  
may cause damage to the eyes or skin. It may be toxic if swallowed.  
Exercise care in handling the Battery Pack in order not to short the battery with  
conducting materials such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause burns.  
Do not charge the Battery Pack used in this telephone in any charger other than  
the one provided with it. Using another charger may damage the battery, or cause  
the battery to explode.  
Observe proper polarity orientation between the Battery Pack and Battery  
Charger.  
Do not short circuit the Battery Pack.  
Not Waterproof  
This unit is not waterproof. To reduce the risk of fire, electrical shock, or damage  
to the unit, DO NOT expose this unit to rain or moisture.  
vii  
 
viii  
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28  
Muting The Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28  
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29  
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30  
Using Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32  
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34  
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . . . . . . .34  
MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50  
Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50  
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51  
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57  
Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
©Inter-Tel, Inc. April 2005 printed in US  
ix  
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61  
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . .62  
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . .62  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76  
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90  
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . .90  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . .92  
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95  
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
x
Finding Your Way  
Standard Wall Plate Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Direct Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Charging Unit Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15  
Enterprise Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . 18  
About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19  
Software Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19  
®
Inter-Tel INT3000 User Guide  
1
   
WELCOME  
Congratulations on your purchase of the INT3000 endpoint. It is designed to work on  
®
an Inter-Tel telephone system to provide you with access to multiple lines, Caller  
ID, and other telephone system features.  
To help familiarize yourself with the features of the INT3000 and get the most from  
your new endpoint, please read this user guide thoroughly. The About This Guide sec-  
tion below lists the different sections in this user guide and describes the type of infor-  
mation you can find there.  
ABOUT THIS GUIDE  
This guide contains instructions for using the INT3000 endpoint on the Inter-Tel tele-  
phone system. To help you find information quickly, this guide is divided into five  
separate sections, as indicated by the tabs.  
These sections include the following:  
Finding Your Way: This section provides you with a picture of the endpoint and  
includes general information designed to help you find what you need.  
Getting Started: This section includes basic endpoint and voice mail informa-  
tion, and provides instructions on how to perform everyday tasks, such as  
answering calls, making calls, and using voice mail.  
Moving On: In this section you’ll learn how to use advanced endpoint and voice  
mail features.  
Using E-Mail Reader: This section includes information on how to use the  
advanced messaging features available with E-Mail Reader.  
Learning More: This section outlines how your administrators can help if you  
experience a problem with your endpoint. It also provides you with a list of Fre-  
quently Asked Questions (FAQs) so you can troubleshoot problems and learn  
more about the system.  
In addition, this guide contains a list of default feature codes (see page 95) and an  
index (see page 99) for easy reference.  
NOTE: Because the telephone system is very flexible and programmable, the proce-  
dures for using the features might vary slightly from the descriptions in this guide. If so,  
your trainer or system administrator can tell you how your system differs and how to  
use the features.  
®
Inter-Tel INT3000 User Guide  
2
       
ABOUT YOUR ENDPOINT  
Your INT3000 includes many features and accessories. If any of these items are miss-  
ing or damaged, contact your service representative. If your INT3000 is not perform-  
ing to your expectations, please try the simple steps listed in the Troubleshooting  
section of this user guide. If you are still unable to resolve the problem, contact your  
system administrator or local reseller.  
Dialpad and Indicators  
9
16  
17  
1
2
10  
11  
12  
13  
3
4
5
6
7
14  
15  
8
DEFAULT BUTTON (LABEL)  
Ringer ON/OFF Switch  
Message Display  
DEFAULT BUTTON (LABEL)  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
17  
hold  
Hold Button  
redial  
spcl  
Redial Button  
Special Button  
xfer  
Transfer Button  
channel  
talk  
Talk Button  
Channel Button  
Numeric Dialpad  
call 3  
Call Button  
call 2  
call 4  
Call Button  
Call Button  
call 1  
r / vol  
Call Button  
Volume Button  
Microphone  
mute  
Mute Button  
Head Set Jack  
®
Inter-Tel INT3000 User Guide  
3
       
ICON  
FUNCTION  
ACTION  
The connection has been  
made between the Handset  
and Base.  
Press  
to answer or make a call.  
talk  
The Handset Ringer Switch is Turn on the switch on the side of Handset to turn on the Ringer.  
turned off.  
The Battery Pack in the  
Handset is low and needs to  
be charged.  
See page 9 for recharging the battery.  
You have received a mes-  
sage.  
See page 36 for viewing the message.  
Basic Button Functions  
BUTTON  
FUNCTION  
ACTION  
Answer call.  
Press  
Press  
.
.
talk  
talk  
Place outside call.  
Place intercom call.  
Hang up.  
and dial outside number.  
dial extension number.  
call 1-4  
call 1-4  
Press  
Press  
Press  
talk  
talk  
talk  
talk  
Adjust volume during call.  
while you are talking, to toggle between base  
volume level and a louder volume level.  
r / vol  
r / vol  
Put call on hold.  
Press  
Press  
Press  
.
hold  
mute  
spcl  
hold  
mute  
spcl  
Mute/Unmute microphone.  
.
Feature Menus (while end-  
point is in use).  
to display menus. Enter button sequence for  
spcl  
desired feature or function, or press  
options.  
to display more  
®
Inter-Tel INT3000 User Guide  
4
     
Button Descriptions  
The following buttons on the INT3000 endpoint provide the associated features and  
functions.  
Talk Button  
talk  
When you pick up the Handset and press  
Then, you will see one of the following:  
, you will see ACQUIRING LINK.  
After the connection has been made between the Handset and Base Unit “TALK”  
will appear on the display. Then the screen will go into standby mode and the  
endpoint is ready to use.  
If there is no connection to the Base Unit, you hear an error tone and NO SER-  
VICE appears on the display.  
If the channel is busy, you hear an error tone and the display shows SYSTEM  
BUSY.  
You must have a connection between the Handset and the Base Unit to perform any  
operation. If the Handset does not respond when you attempt to place a call or enter a  
talk  
feature code, press  
to acquire a link.  
Channel Button  
If you have more than one cordless telephone in your office, they must operate on dif-  
channel  
ferent channels. Press  
cation.  
to select a channel that provides the clearest communi-  
R/Vol Button  
r / vol  
During a Call: Press  
volume level.  
on the side of the Handset to select a high or low  
on the side of the Handset to select from Ring Type  
r / vol  
Standby Mode: Press  
A (High or Low), Ring Type B (High or Low), Ring Type C (High or Low), or  
Ring Off (vibrate mode).  
SPCL Button  
This button allows you to use feature codes while on a call. Instructions are provided  
in this guide for using the SPCL button.  
There is a system-wide option called “SPCL button Required For Feature Code  
Entry.” If your customer service representative, trainer, or system administrator tells  
you that it is enabled in your telephone system, you must always press the SPCL but-  
ton before dialing a feature code.  
®
Inter-Tel INT3000 User Guide  
5
           
Call Button  
These buttons are used for call access. They are not associated with specific lines.  
Instead, they are assigned to calls in the order that the calls are placed or received. If  
there are more calls in progress than there are CALL buttons, new calls wait until a  
CALL button becomes available. Pressing an unlit CALL button will enter the pro-  
grammed Outgoing Call feature codes for your endpoint.  
Range Limits  
If the Handset is at (or beyond) the range limit of the INT3000, you may see a NO  
SERVICE message.  
If you are in standby mode, you cannot make or answer calls (the endpoint may  
ring intermittently) until you are back within range of the Base Unit.  
If you are on a call, you hear a warning tone. Move back into range within 20  
seconds.  
Feature Buttons  
The buttons on your INT3000 are arranged according to a programmed “keymap.”  
Your customer service representative, trainer, or system administrator can tell you if  
your keymap is different from the layout described in this guide. You can use the dia-  
grams on the following two pages to note any differences. Some optional feature but-  
tons that you may want to request include:  
Scrolling Buttons: If you want to be able to scroll through displays, you need  
PREVIOUS and NEXT buttons.  
Message Button: If you want to leave messages while on a call, scroll through  
waiting messages, and switch between numeric and alpha characters when enter-  
ing a do-not-disturb message or using the directories, you need a MSG button.  
Forward Button: If you use custom do-not-disturb messages or directories, you  
will want a FWD button for leaving spaces and for entering two consecutive let-  
ters that appear on the same dialpad button. The FWD button is also used for for-  
warding calls.  
User-Programmable Buttons: You may want most of the buttons to be user pro-  
grammable to allow you to choose the feature codes or extension numbers you  
dial.  
If your INT3000 has been reprogrammed by the installer so that its feature buttons do  
not match the feature buttons described in this user guide, refer to the administrator’s  
guide for your telephone system for procedures on using feature codes. Default fea-  
ture codes are listed on the back of this user guide.  
The feature buttons on your INT3000 are equipped with lamps. The flash rates of the  
lamps indicate the status of the lines, endpoints, and features assigned to the buttons.  
The flash rates and their meanings are explained throughout this user guide. For more  
detailed flash rate information, refer to your telephone system owner's guide.  
®
Inter-Tel INT3000 User Guide  
6
         
INSTALLING THE INT3000  
Select a location for the INT3000 that avoids excessive heat or humidity. The Base  
Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC  
outlet and telephone line jack. The Base Unit can also be mounted on a standard wall  
plate using the Wall Mount Adapter. Keep the Base Unit and Handset away from  
sources of electrical noise (motors, fluorescent lighting, computers).  
Before using your INT3000, be sure to raise the antenna to the vertical position.  
Connecting the Telephone Cord  
Connect the telephone cord to the jack on the back of the Base Unit and the other end  
to the telephone jack, as shown below.  
Connecting the AC Adapters  
The smaller AC Adapter, with the yellow ring on the connector, connects to the yel-  
low jack on the back of the Battery Charger. The other AC Adapter connects to the  
back of the Base Unit, as shown below.  
The AC Adapters are equipped with a polarized line plug (a plug having one blade  
wider than the other). This plug will fit into the power outlet only one way. If you are  
unable to insert the plug fully into the outlet, try reversing the plug. If you cannot plug  
the AC Adapter into the outlet, contact an electrician about replacing the outlet.  
NOTE: Route the power cord where it will not create a trip hazard, or where it could  
become worn and create a fire or other electrical hazard.  
Base Unit  
To Telephone Jack  
AC Adapter  
®
Inter-Tel INT3000 User Guide  
7
           
Attaching the Belt Clip to the Handset  
You can use the Belt Clip to attach the Handset to your belt or pocket for convenient  
portability.  
1. Snap the tab out of the Belt Clip notch on the top of the Handset.  
2. Slide the clip into the tab slot. The Belt Clip is  
designed to fit snugly into the Handset, as shown on  
the right.  
3. Press firmly until the Belt Clip snaps into place, as  
shown on the right.  
4. To remove, simply press the retaining clip in  
toward the Belt Clip blade and slide the clip up at  
the same time. Once the Belt Clip is removed,  
remember to re-install the cover tab, as shown on  
the right.  
®
Inter-Tel INT3000 User Guide  
8
   
Recharging the Battery  
NOTE: You can only use your INT3000 with the Handset when it is out of the Battery  
Charger.  
The rechargeable Battery Pack must be fully charged before using your INT3000 for  
the first time (this requires 6-8 hours).  
The unique design of your INT3000 allows you to place the Handset in the Battery  
Charger with or without the Belt Clip attached. The Battery Charger also has the abil-  
ity to charge a second battery, if you plan to purchase one, with or without the Hand-  
set being charged. The Battery Packs can automatically be recharged either in or out  
of the Handset.  
Battery Pack  
AC  
Adapter  
Rechargeable batteries can develop a reduced charge capacity caused by repeated  
charge and discharge cycles. The battery life will seem to be shorter every time you  
use the unit. To avoid reduced charge capacity, operate the unit until the BATT LOW  
indicator appears. Do this at least once a month. Avoid “topping off” the charge after  
using the endpoint for a short time.  
Low Battery Indicator  
When the Battery Pack in the Handset is low and needs to be charged, you will see a  
LOW message on the display. If you are on a call, only the TALK button will operate  
and the Handset beeps every 3 seconds. In standby mode, no buttons operate and the  
Handset beeps every 15 seconds for up to 15 minutes.  
Complete your call as quickly as possible and return the Handset to the Battery  
Charger for charging, or replace the Handset Battery Pack with another charged Bat-  
tery Pack.  
®
Inter-Tel INT3000 User Guide  
9
   
Installing The Battery Pack In The Handset  
1. Remove the battery cover by pressing the  
latch and sliding the cover down and off of  
the Handset.  
2. If replacing a battery, remove the old bat-  
tery.  
3. Slide the Battery Pack down into the Hand-  
set.  
4. Replace the cover and slide it up until it  
latches into the Handset.  
Charging the Battery Pack Inside the Handset  
When the Battery Pack in the Handset is low and needs to  
be charged, you will see a LOW message on the display.  
1. Place the Handset in the front slot of the Battery  
Charger.  
2. Make sure the CHARGE indicator lights. If the  
CHARGE light is not lit, check to see that the AC  
Adapter is plugged in, and that the Handset is making  
good contact with the Battery Charger contacts.  
®
Inter-Tel INT3000 User Guide  
10  
Charging Spare Battery Packs (Optional)  
1. Slide the spare Battery Pack, if you have one, into  
the second slot in the Battery Charger until the  
retaining clip snaps over the top of the pack, as  
shown on the right.  
2. Make sure the BATT CHARGE indicator lights. If  
the BATT CHARGE indicator does not light,  
check to see that the AC Adapter is plugged in,  
and that the Battery Pack is making good contact  
with the Battery Charger contacts.  
3. Charge the Battery Pack without interruption for 6-  
8 hours.  
4. When charging is complete, press out on the latch  
and remove the Battery Pack for use. Or, if you do not need the Battery pack  
immediately, leave it in the Battery Charger. (It will not overcharge.)  
NOTE: INT3000 does not come with a spare battery. For those of you who would like  
to purchase a spare battery, please contact your local reseller.  
Cleaning The Battery Charging Contacts  
To maintain a good charge, it is important to clean all charging contacts on the Hand-  
set and Battery Charger about once a month. Use a pencil eraser or other contact  
cleaner to clean the battery charging contacts, shown below. Do not use any liquids or  
solvents.  
®
Inter-Tel INT3000 User Guide  
11  
WALL MOUNT INSTALLATION  
Your INT3000 endpoint can be wall-mounted as explained in the following pages.  
Standard Wall Plate Mounting  
The INT3000 is designed to be mounted on a standard wall plate. To attach the wall  
mount stand to the Base Unit:  
1. Slide the Wall Mount stand into the notches at  
the top of the Base Unit, rotate the Wall Mount  
stand down and snap it into place, as shown on  
the right.  
2. Plug the AC Adapter into the Base Unit as pre-  
viously described.  
3. Place the AC Adapter cord inside the molded  
channel of the Wall Mount stand, as shown on  
the right.  
4. Plug one end of the telephone cord into the  
LINE jack on the Base Unit. Then place the  
telephone cord inside the molded channel on the  
bottom of the Wall Mount stand.  
5. Plug the other end of the telephone cord into the  
modular wall jack.  
6. Place the Base Unit on the posts of the wall  
plate and push down until it's firmly seated, as  
shown on the right.  
7. Plug the AC Adapter into a standard 120V AC  
wall outlet.  
NOTE: Do not use an outlet controlled by a wall  
switch.  
®
Inter-Tel INT3000 User Guide  
12  
       
Direct Wall Mounting  
If you do not have a standard wall plate, you can mount your endpoint directly on a  
wall. Before mounting your endpoint, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Make sure the wall material is capable of supporting the weight of the Base Unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
Base Unit will be placed.  
1. Insert two mounting screws three inches apart. Allow about of an  
inch between the wall and screw heads for mounting the end-  
point, as shown on the right.  
2. Plug and secure the AC Adapter cord by following steps 2 and 3  
of the Standard Wall Plate Mounting.  
3. Plug one end of the telephone line cord into the LINE jack  
on the Base Unit. Then place the telephone cord inside the  
molded channel on the bottom of the Wall Mount stand, as  
shown on the right.  
4. Place the Base Unit on the posts of the wall  
screws and push down until it’s firmly  
seated, as shown on the right.  
5. Plug the other end of the short telephone  
cord into a telephone wall jack.  
6. Plug the AC Adapter into a standard 120V  
AC wall outlet by following step 7 of the  
Standard Wall Plate Mounting.  
®
Inter-Tel INT3000 User Guide  
13  
   
Charging Unit Wall Mounting  
The Charging Unit is also designed to be wall mounted. you can mount your endpoint  
directly on a wall. Before mounting your charging unit, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Make sure the wall material is capable of supporting the weight of the Charging  
Unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
Charging Unit will be placed.  
1. Insert two mounting screws 1-9/10 inches apart, as  
shown on the right. Allow about 3/16 of an inch  
between the wall and screw heads for mounting the  
endpoint.  
2. Plug the AC Adapter into the Charging Unit as previ-  
ously described. Wrap the AC Adapter cord around  
the strain relief, as shown on the right.  
3. Place the Charging Unit on the posts of  
the wall screws and push down until it's  
firmly seated, as shown on the right.  
4. Plug the AC Adapter into a standard  
120V AC wall outlet.  
®
Inter-Tel INT3000 User Guide  
14  
   
ABOUT VOICE MAIL  
Voice mail is an application that is part of the Inter-Tel voice processing system.  
Using voice mail, you and other callers can send and receive recorded messages from  
any supported endpoint on the system. To use voice mail features, each user (or sub-  
scriber) is assigned a mailbox, which usually corresponds to the extension number  
assigned to your endpoint. You can, however, have an unassociated mailbox that does  
not correspond to an extension. (Unassociated mailboxes are typically used for agents  
or other personnel who don’t have a permanent office.)  
With your mailbox, you can use personal or system greetings to let callers know if  
you are out of town, on a call, etc. If a caller reaches your mailbox, they can leave a  
message, hang up, or access an attendant. In addition, if your voice mail administrator  
sets up one or more “group lists” of mailboxes, you can send a message to a group of  
people by entering one number instead of everyone’s individual mailbox number.  
Inter-Tel voice mail systems support the following types of mailboxes:  
Advanced Mailbox: If E-Mail Reader is enabled for your mailbox, you have  
access to voice mail, e-mail, and fax messages in your mailbox. You can also cus-  
tomize your personal mailbox options, and access advanced messaging features.  
See page 75 for information and instructions about using E-Mail Reader features.  
For a voice mail flowchart for advanced mailbox users, see page 87.  
Standard Voice Mailbox: This type of mailbox allows you to send and receive  
voice mail messages, record personal greetings, and allows you to customize per-  
sonal mailbox options. A standard voice mailbox does not allow you to access e-  
mail and fax messages. For a voice mail flowchart for standard mailbox users,  
see page 103.  
®
NOTE: If you have the Enterprise Messaging (EM) voice mail system, you also have  
access to advanced communication and messaging features such as E-Mail Reader  
and Automatic Speech Recognition (ARS). For more information about EM, see  
page 17.  
®
Inter-Tel INT3000 User Guide  
15  
       
The instructions for many voice mail tasks are identical for standard voice mailbox  
and advanced mailbox users. The instructions for the following common mailbox  
tasks are included in the Getting Started and Moving On sections of this guide:  
Initializing your mailbox (see page 22)  
Recording your personal greetings (see page 23)  
Recording your voice mail directory name (see page 24)  
Accessing your mailbox (see page 37)  
Disabling and enabling ASR (see page 38)  
Accessing voice mail messages (see page 39)  
Recording and sending voice mail messages (see page 42)  
Canceling unheard voice mail messages (see page 44)  
Changing your mailbox password (see page 51)  
Changing the call screening transfer method (see page 53)  
Programming a fax destination (see page 54)  
Changing the message search order (see page 54)  
Programming remote messaging (see page 55)  
Screening calls (see page 64)  
Using the voice mail directory (see page 66)  
®
Inter-Tel INT3000 User Guide  
16  
Enterprise Messaging  
Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-  
dard protocols for communication and messaging. EM unifies communication and  
messaging by providing access to voice mail, fax, and e-mail messages in your mail-  
box. The EM system provides voice mail users with the following advanced messag-  
ing features:  
Automatic Speech Recognition (ASR): ASR can be enabled for the entire sys-  
tem or it can be enabled for specific applications (like voice mail) or mailboxes.  
When ASR is enabled for your mailbox, you can issue spoken commands to navi-  
gate the voice mail menus. ASR also allows subscribers and non-subscribers to  
navigate automated attendant menus, call routing applications, and search the  
directories. ASR can be enabled for standard voice mailboxes and advanced mail-  
boxes (see page 78). For more information about ASR, see page 18.  
E-Mail Reader: E-Mail Reader allows you to access voice, e-mail, and fax mes-  
sages from your mailbox. For e-mail messages, E-mail Reader uses Text-to-  
Speech (TTS) capabilities included with EM to convert the text in an e-mail mes-  
sage to a .wav file. For fax messages, E-Mail Reader announces the fax enve-  
lope. If E-Mail Reader has been enabled for your mailbox, your voice mail, e-  
mail, and fax messages are unified in one convenient location. For more informa-  
tion and instructions about how to use E-Mail Reader features, see the Using E-  
Mail Reader section, starting on page 75.  
Consult your voice mail administrator to see if ASR and/or E-Mail Reader is enabled  
for your mailbox.  
NOTE: EM also includes Unified Messaging inbound and outbound faxing capabilities.  
For information and instructions about Unified Messaging features, see Issue 2.3 of the  
Unified Messaging User Guide, part number 550.8121.  
®
Inter-Tel INT3000 User Guide  
17  
       
Automatic Speech Recognition (ASR)  
Automatic Speech Recognition (ASR) is a feature available for systems using EM.  
Because ASR is a very flexible feature, it can be enabled or disabled on several differ-  
ent levels. When ASR is enabled for your mailbox, you can issue spoken commands  
to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to  
navigate automated attendant menus, call routing applications, and search the directo-  
ries using voice commands.  
When you access voice mail, if you are given the option to say a command or press a  
dialpad digit to complete a task, then ASR is enabled for your mailbox. If you are  
only prompted to press a dialpad digit, ASR is not enabled for your mailbox. If your  
mailbox is not ASR-enabled, you can still navigate the menus and perform tasks by  
pressing the appropriate dialpad digits when prompted by the system.  
When using ASR, follow these guidelines for best results:  
When completing a mailbox-related task, either say the command each time or  
press the dialpad digits each time.  
Use the handset when issuing spoken commands. Your endpoint’s speaker can  
pick up background noise and other sounds, which may cause the system to mis-  
interpret a command.  
Voice mail command words are shown on display endpoints. If your endpoint has  
a display and you don’t hear the command word when the prompt is announced,  
look at the display for the appropriate voice command.  
When you use the dialpad digits to complete a task, you are sometimes prompted  
#
to press  
to indicate to the system that you have finished entering digits. It is  
not necessary to say “Pound” or “Hash” when using ASR. The silence that fol-  
#
lows your voice command replaces the  
digit.  
While you are recording a message, ASR is temporarily disabled, therefore you  
cannot issue spoken commands to access options like pause and erase. If you  
attempt to issue a spoken command while you are recording, your recording will  
include the command you issued. To access the pause and erase options, you  
must press the appropriate dialpad digits.  
You cannot use ASR to set up your e-mail password (see page 79). For security  
reasons, you must enter your e-mail password characters by pressing the appro-  
priate dialpad digits. Entering passwords this way prevents others from overhear-  
ing your password.  
If the system cannot interpret your voice commands for three consecutive  
attempts, ASR is temporarily disabled by the system for the current call. You can  
still complete tasks using the dialpad digits; however, you will no longer be  
prompted to say a command.  
You can temporarily disable ASR for the current call by selecting option eight  
from the main menu.  
®
Inter-Tel INT3000 User Guide  
18  
   
ABOUT THE TELEPHONE SYSTEM  
Follow the guidelines below when using the INT3000 endpoint on the Inter-Tel tele-  
phone system.  
Your telephone system may have one dial tone for both intercom calls and out-  
side calls. Or, it may have two dial tones: (1) When you lift the Handset or press  
talk  
, you hear intercom dial tone. (2) When you select an outgoing line, you  
hear standard outside dial tone.  
Many features are controlled by timers and “time out” if you wait too long before  
performing the next step. If this happens, you must start over.  
Four fast tones or repeating fast tones signal that you made a mistake, tried to  
select a restricted line, dialed a restricted or invalid number, dialed too slowly  
between digits, or waited too long before performing the next step. If you hear  
this signal, hang up and try again.  
Your telephone system may be equipped with an optional Inter-Tel voice process-  
ing system. If so, you will be provided with a separate Voice Mail user guide that  
explains the Voice Mail features.  
The INT3000 has a two-line display with 16-characters per line. The default dis-  
play shows the extension number, user name, time of day, and date. Other dis-  
plays include: reminder messages, do-not-disturb messages, numbers dialed, call  
sources, elapsed time of calls, current call costs, error messages, etc.  
In this user guide, endpoint locations are often referred to as “stations.” Each sta-  
tion in your telephone system has an extension number that allows you to place  
intercom calls to it. Some stations belong to “hunt groups” that have special  
extension numbers which route your call through the stations in the group. Your  
customer service representative, trainer, or system administrator can provide you  
with a list of extension numbers for your telephone system.  
NOTE: The INT3000 endpoint is to be used with CSA Certified (NRTL/C) Inter-Tel  
Converged Communications Platforms only.  
SOFTWARE COMPATIBILITY  
Depending upon which software version your telephone system is using, some of the  
features included in this guide may not be available for your endpoint. Check with  
your system administrator to see which software version your telephone system cur-  
rently uses and if there are any features restrictions for your system.  
®
Inter-Tel INT3000 User Guide  
19  
     
®
Inter-Tel INT3000 User Guide  
20  
Disabling and Enabling ASR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38  
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39  
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . . . . . . 41  
Recording and Sending Voice Mail Messages. . . . . . . . . . . . . . . . . 42  
Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . . . . . . 44  
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45  
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47  
®
Inter-Tel INT3000 User Guide  
21  
   
INTRODUCTION  
Now that you know what your INT3000 endpoint can do, it’s time to start using it. In  
this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice  
mail messages, and much more.  
SETTING UP VOICE MAIL  
To begin using your mailbox you will need to complete a few basic set-up procedures  
to initialize your mailbox, customize your personal greetings, and record your voice  
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may  
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled  
for your mailbox, you have the option of issuing a spoken command or pressing a dial-  
pad button. See page 18 for ASR guidelines.  
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.  
See page 75 for information and instructions about using E-Mail Reader features.  
Initializing Your Mailbox  
To access voice mail, the first thing you need to do is initialize your mailbox. This  
allows you to change the default password for your mailbox, record your name for the  
company directories, and listen to the voice mail introduction.  
To initialize your mailbox:  
1. Dial the voice mail extension number. (You hear the main menu.)  
2. Say “Login” or press  
3. Say “Login” or press  
4. Access your mailbox number using the dialpad digits.  
5. Enter your default password using the dialpad digits.  
to identify yourself as a subscriber.  
to identify yourself as a subscriber.  
*
NOTE: Your mailbox number is your default password.  
If you want a password, enter a new password using digits 0-9 (up to 12 digits),  
#
and then press  
password.  
when you are done. The messaging system plays back your  
#
If you do not want to use a password, just press  
.
3
6. Say “Accept” or press  
to accept the entry or say “Erase” or press  
to  
#
erase and re-enter your password. The system prompts you to record your direc-  
tory name.  
®
Inter-Tel INT3000 User Guide  
22  
             
7. After the tone, record your first and last name.  
8. When prompted, do one of the following:  
#
Say “Accept” or press  
Say “Replay” or press  
Say “Append” or press  
again to accept the name.  
to replay the name you just recorded.  
to add to your name.  
1
2
3
Say “Re-record” or press  
to erase and re-record your name.  
NOTE: The system then plays a prompt that introduces you to the basic voice mail  
system features. You can skip this introduction by saying “Skip” or by pressing  
#
, if desired.  
Recording Your Personal Greetings  
You can store two different personal greetings in your voice mailbox: a primary and  
an alternate. You may change or choose to use either greeting at any time. You can  
then select which greeting you want played when a caller reaches your voice mailbox.  
Because the purpose of this greeting is to tell callers why they have reached your  
voice mailbox, you should include the following information:  
Whether or not you are in the office and where you can be reached  
When you will be returning calls  
For callers who do not wish to leave a message, how to exit voice mail (say  
0
“Operator” or press  
to return to the operator)  
The following are some sample greetings to help you plan your message:  
Primary Greeting: Hello, this is __________. I am either on another line or  
away from my desk and cannot take your call at this time. If you need to speak to  
someone immediately, please dial zero now. Otherwise, leave a detailed message,  
and I will return your call as soon as possible. Thank you.  
Alternate Greeting: Hello, this is __________. I will be away from the office  
from day/date until day/date. If you need to speak to someone immediately,  
please dial zero now. Otherwise, leave a detailed message, and I will return your  
call when I return. Thank you.  
You can also select the System Greeting if you do not want to record a primary or  
alternate greeting. The system greeting states, “Mailbox number (xxxxx) is not avail-  
able.” Depending on how your system is programmed, the system greeting may also  
include, “After the tone, please record your message. When finished, you may hang  
up to deliver the message or press pound for more options.”  
®
Inter-Tel INT3000 User Guide  
23  
       
To record/change your personal greeting:  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
3. Say “Greeting” or press  
4. Do one of the following:  
to select the Personal Options Menu.  
to record or change your personal greeting.  
1
1
Say “Primary” or press  
Say “Alternate” or press  
Say “System” or press  
to record and/or enable your primary greeting.  
to record and/or enable your alternate greeting.  
to enable the system default mailbox greeting.  
2
3
5. If you selected the system greeting option, hang up.  
If you selected the primary or alternate greeting option, record your greeting  
#
when prompted, then press  
.
If you already have a primary or alternate greeting, it is played when you select  
primary or alternate.  
You can then do one of the following:  
#
Say “Accept” or press  
Say “Replay” or press  
Say “Append” or press  
Say “Erase” or press  
to accept the greeting.  
to replay the greeting.  
, add to the greeting, and then press  
to erase and re-record the greeting.  
to exit without changing your greeting.  
1
2
#
.
3
Say “Cancel” or press  
*
END  
6. Press  
to hang up.  
Recording Your Voice Mail Directory Name  
Your recorded name is used to identify you in the voice mail directory and to verify  
your mailbox number when messages are addressed to you. Although you record your  
name when you first initialize your mailbox, you can change it at any time.  
To record your directory name:  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
2
3. Say “Name” or press  
4. Do one of the following:  
Say “Accept” or press  
Say “Replay” or press  
Say “Append” or press  
Say “Erase” or press  
. Your recorded name is played.  
#
to accept your recorded name.  
to replay your recorded name.  
to add to your name.  
to erase and re-record your name. When you hear  
1
2
3
#
a tone, record your first and last name. Then say “Accept” or press  
to  
accept your recorded name.  
END  
5. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
24  
     
MAKING AND RECEIVING CALLS  
Making and receiving calls is the basic purpose of any endpoint. With your endpoint,  
you can make/receive intercom, outside, and emergency calls.  
Intercom Calls  
Your extension number allows other people to place intercom calls to you, without  
dialing any extra codes. And, because every endpoint in your telephone system is  
assigned an extension number, you can call other people in your system quickly and  
easily.  
NOTE: Ask your system administrator for a list of extensions.  
Placing Intercom Calls  
To place an intercom call:  
talk  
1. Press  
and dial an extension number.  
2. If your call goes through handsfree to the called endpoint's speaker, speak after  
you hear a double tone.  
If you hear continuous ringing, wait for the call to be answered.  
talk  
3. When finished, press  
to hang up.  
To place a non-handsfree call that will ring at the other endpoint until answered:  
#
Press  
before dialing the extension number. (This step is not necessary if you pro-  
grammed your endpoint for the Ring Intercom Always feature described below.)  
To program your endpoint to always send non-handsfree calls using the Ring  
Intercom Always feature or to cancel the Ring Intercom Always feature:  
3
7
7
Dial  
. The current status is shown.  
To leave a message if there is no answer or the endpoint is busy:  
spcl  
3
6
5
Press  
and dial  
. Then hang up or wait for their message center to  
answer. (See page 35 for more Message options.)  
NOTE: This option appears only if the called endpoint has a voice mailbox.  
If the endpoint is busy when you place an intercom call, you can do any of the fol-  
lowing:  
To stay on the line and wait for the endpoint to become available: Do not hang  
up. After a system timer expires, you hear music until the endpoint is available.  
(You cannot do this if the called endpoint is in Do-Not-Disturb mode.)  
6
To request a callback (queue on to the endpoint): Press  
and hang up. When  
the endpoint is available, your endpoint rings. (To cancel the queue request  
6
before the callback, press  
.)  
®
Inter-Tel INT3000 User Guide  
25  
               
Receiving Intercom Calls  
The endpoint will ring or vibrate to alert you. Also, a line indicator on the display  
may flash, and the display may show information about the call, such as caller’s name  
and extension.  
To receive an intercom call:  
talk  
Press  
or lift the Handset out of the Battery Charger.  
To redirect a ringing call to another extension or to an outside number:  
spcl  
3
3
1
1. Press  
and dial  
.
2. Enter the extension or outside number to which you want to redirect the call. See  
page 33 for more information.  
To pick up (reverse transfer) a call that is ringing or holding at another endpoint  
or hunt group:  
talk  
4
1. Press  
or lift the Handset, then press  
.
2. Dial the extension or hunt group number where the call is ringing. (See page 71  
for more information about hunt groups.)  
Outside Calls  
With outside calls, you can talk to people who aren’t members of your telephone sys-  
tem. When you make an outside call, however, you must dial the area codes or long  
distance digits that your telephone company requires.  
Placing Outside Calls  
To place an outside call:  
1. If necessary, lift the Handset from its Battery Charger.  
call 1-4  
1. Press  
.
2. Dial the desired number.  
NOTE: If you see a request for an account code and hear a single beep, you must  
dial an account code before you can place your call (see page 63).  
talk  
3. When finished with the call, press  
to hang up.  
To request a callback (queue on to the line) if all outgoing lines are busy when you  
try to call out:  
6
talk  
1. When you hear busy signals, press  
and  
to hang up.  
NOTE: You can do this even if your call has camped on and you hear music.)  
talk  
2. When your endpoint rings, press  
or lift the Handset and wait for the other  
party to answer.  
®
Inter-Tel INT3000 User Guide  
26  
               
To cancel a queue before the callback:  
6
Press  
.
When dialing the number, you can do one of the following:  
Use the speed-dial directory, see page 64.  
Use the station speed-dial feature, see page 57.  
Use the system speed-dial feature, see page 59.  
Redial the last outside number you dialed, see page 34.  
To receive an outside call:  
call 1-4  
talk  
Press  
or  
. Or, lift the Handset out of the Battery Charger.  
To redirect a ringing call to another extension or to an outside number:  
spcl  
3
3
1
— Press  
and dial  
.
— Enter the extension or outside number to which you want to redirect the call. See  
page 33 for more information.  
To pick up (reverse transfer) a call that is ringing or holding at another endpoint  
or hunt group:  
spcl  
4
1. Lift the Handset or press  
and then dial  
.
2. Dial the extension or hunt group number where the call is ringing. (See page 71  
for more information about hunt groups.)  
Emergency Calls  
To make an emergency call:  
call 1-4  
1
1
9
Press  
and dial  
to automatically place a call to the preset emer-  
gency number.  
Call Waiting  
If you receive a call while you are already on another call, you will hear a “call wait-  
ing” tone through your handset and/or you see a display.  
talk  
To end the current call, press  
. The waiting call rings in. Answer by press-  
talk  
ing  
again.  
hold  
talk  
To place the current call on hold, press  
. Then press  
. When the  
talk  
waiting call rings, press  
again. You can switch between calls by pressing  
hold  
.
spcl  
6
To have the caller hear Do-Not-Disturb signals: Press  
and  
. (See  
page 45 for more information about Do-Not-Disturb mode.)  
®
Inter-Tel INT3000 User Guide  
27  
               
PLACING CALLS ON HOLD  
You can place calls on hold in one of two ways: individual or system.  
Individual Hold places the call on hold at one endpoint. It can then be directly  
picked up at that endpoint or it can be picked up at another endpoint using the  
Call Pickup (Reverse Transfer) feature (see page 26).  
System Hold places the call on hold in the system. You can then pick up the call  
at any endpoint that has a flashing button for the call, including the endpoint that  
placed it on hold.  
NOTE: You cannot place intercom calls on system hold.  
To place a call on Individual Hold:  
hold  
1. Press  
. The line number will flash.  
to hang up or place another call.  
talk  
2. Press  
To place an outside call on System Hold:  
spcl  
3
3
5
1. Press  
and dial  
.
talk  
2. Press  
to hang up or place another call.  
To return to a call that is on hold:  
hold  
Press  
or the flashing button.  
MUTING THE MICROPHONE  
To mute the microphone so that you can hear the other party but they cannot  
hear you (this does not put them on hold):  
mute  
mute  
Press  
. Your endpoint will remain muted until you press  
again, even if  
you hang up or place another call. While the microphone is muted the TALK icon in  
the display flashes.  
®
Inter-Tel INT3000 User Guide  
28  
             
PLACING CONFERENCE CALLS  
With the Conference feature, you can establish a conference call with up to three  
intercom and/or outside parties (four, including you).  
To place a conference call:  
spcl  
5
1. While on the first call, press  
and  
to put the call on hold.  
2. Place an intercom or outside call. To place it on “conference wait hold,” press  
spcl  
5
and  
. (If necessary, repeat this step to place one more call on hold.)  
5
3. Press  
to join all of the calls together in the conference.  
During the conference call you can do the following:  
hold  
To place the conference on hold: Press  
. This places the conference on  
hold (the parties are still connected). To return to the conference, press the flash-  
call 1-4  
ing  
button.  
To add additional parties to the conference: Do the following:  
spcl  
5
a. Press  
and  
. This leaves the conference parties connected.  
b. Place a call to the party to be added to the conference.  
spcl  
5
c. Press  
conference.  
and  
twice to put yourself and the new party into the  
spcl  
To end the conference and place all parties on individual hold: Press  
and  
to place all of the parties on individual hold. You  
hold  
5
hold  
dial  
and then press  
can then speak to one party at a time by pressing  
ber.  
or a flashing line num-  
xfer  
To transfer the conference to another extension or to voice mail: Press  
and dial the desired extension number. Then hang up when you are ready to com-  
plete the transfer.  
®
Inter-Tel INT3000 User Guide  
29  
   
TRANSFERRING CALLS  
Although transferring calls is considered a basic function of an endpoint, your end-  
point has many advanced options for this feature. With your endpoint, you can trans-  
fer to another extension, voice mail, or even an outside line.  
To Another Extension  
xfer  
1. EITHER, Press  
.
spcl  
3
6
4
OR, Press  
and dial  
to place the call on hold at the other end-  
point.  
2. Dial the desired extension number.  
3. Wait for an answer, announce the call, and then hang up to complete the transfer.  
If the number is busy, there is no answer, or the transfer is refused, return to the  
call 1-4  
caller being transferred by pressing the flashing  
.
To Voice Mail  
xfer  
1. Press  
.
2. Dial the main voice mail extension number (so that the caller can select the mail-  
talk  
box number) and press  
to hang up and complete the transfer.  
talk  
OR, dial the specific voice mail mailbox and press  
to hang up and send the  
call to the voice mail menu.  
To an Outside Number  
xfer  
1. Press  
.
2. Select an outgoing line.  
3. Dial the desired telephone number.  
talk  
4. Wait for an answer, announce the call, and then press  
to hang up and  
complete the call.  
If the number is busy, there is no answer, or the transfer is refused, return to the  
caller being transferred by pressing flashing line number.  
®
Inter-Tel INT3000 User Guide  
30  
               
USING REVERSE TRANSFER  
The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-  
ing or holding at another endpoint. For example, if the attendant transfers a call to you  
but you have stepped away from your endpoint, you can pick up the call using another  
endpoint.  
To answer a call ringing or holding at another endpoint:  
4
TALK  
1. Press  
or lift the handset and dial  
.
2. Dial the extension or hunt group number where the call is ringing or holding. You  
are automatically connected to the call.  
NOTE: If the Group Call Pickup feature is enabled, you can pick up a call ringing at  
any station in a hunt group by dialing the hunt group’s extension number.  
®
Inter-Tel INT3000 User Guide  
31  
 
FORWARDING CALLS  
With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell  
phone), or you can redirect calls to a voice mail or other extension.  
Manual Call Forwarding  
Manual call forwarding allows you to send incoming calls to another extension num-  
ber. You can even forward calls to outside numbers, if your endpoint is programmed  
to allow this.  
To forward calls:  
1. Dial one of the following feature codes:  
3
5
5
(Call Forward All Calls): All incoming calls are forwarded  
without ringing at your endpoint.  
3
5
6
(Call Forward If No Answer): All incoming calls are for-  
warded if they are not answered before a timer expires.  
NOTE: You cannot adjust this timer. Only the installer or system administrator  
can.  
3
5
7
(Call Forward If Busy): When your endpoint is busy, all  
incoming calls are forwarded without ringing at your endpoint.  
3
5
8
(Call Forward If No Answer or Busy): All incoming calls are  
forwarded if your endpoint is busy or if you do not answer, as described  
above.  
2. Do one of the following:  
To forward to an outside telephone number: Select an outgoing line and dial  
a telephone number.  
To forward to an extension number: Dial the extension number.  
To forward to your message center: Press your MSG button (if you have  
one).  
To cancel any call forward request:  
3
5
5
#
Dial  
and press  
.
®
Inter-Tel INT3000 User Guide  
32  
         
Redirect Call  
NOTE: This feature is available only with versions 5.3 and higher.  
The Redirect Call feature allows you to forward any call that is ringing on your end-  
point without having to answer the call.  
NOTE: You cannot redirect calls to an extension that is in Do-Not-Disturb or to a  
restricted outside number.  
To redirect calls:  
spcl  
3
3
1
1. Press  
2. Dial the extension number.  
To redirect a call to an outside telephone number:  
and dial  
.
spcl  
3
3
1
1. Press  
and dial  
.
2. Enter the outside telephone number.  
Automatic System Forwarding  
Automatic System Forwarding allows your system administrator to route calls based  
on the type of call and the status of your telephone. Although you cannot program the  
path of a system forward, you can enable or disable this feature on your endpoint.  
To enable or disable System Forwarding:  
3
5
4
Dial  
.
®
Inter-Tel INT3000 User Guide  
33  
       
REDIALING A NUMBER  
In an ideal world, someone will always answer the endpoint when you call. But,  
because you will occasionally receive a busy signal or no answer, it’s nice to have the  
Redial feature. Although most endpoints redial the last number dialed, your system  
administrator can program your endpoint to redial the last number saved.  
To use the Last Number Dialed feature (if enabled):  
redial  
Press  
. A line is selected automatically and the number is dialed.  
To use the Last Number Saved feature (if enabled):  
To save a number: While the endpoint is idle or while listening to intercom dial  
redial  
tone, press  
. This replaces the current number in redial memory with the  
last number that you dialed.  
To redial the saved number: While on a call or after selecting a line, press  
redial  
. A line is selected automatically and the number in redial memory is  
dialed.  
DISPLAYING INFORMATION ON YOUR ENDPOINT  
Your endpoint has two lines of display where you can view information, such as the  
date and time or the outside party’s name/number.  
Date, Time, Name, and Extension Number Display  
You can temporarily display the system date and time, your user name, and your  
extension number at any time.  
To show the date and time display (while on a call, in do-not-disturb, etc.):  
spcl  
3
0
0
Press  
and dial  
.
Outside Party’s Name  
If you are currently connected to an outside caller with Caller ID, you can toggle  
between displaying the caller’s name and number.  
To show the outside party’s name:  
spcl  
3
7
9
Press  
and dial  
.
NOTE: If there is no outside party name available, the display shows CANNOT  
ACCESS FEATURE.  
®
Inter-Tel INT3000 User Guide  
34  
               
STATION-TO-STATION MESSAGES  
Leaving Messages  
If you call an endpoint that is busy, does not answer, or is in do-not-disturb, you can  
use the station-to-station messaging feature to let the other person know you called.  
To signal that a message is waiting, a called endpoint’s MSG button flashes and the  
display shows the number of waiting messages.  
If You Do Not Have a MSG Button  
To leave a message:  
1. If you call an endpoint that is busy, does not answer, or is in do-not-disturb, and  
want to leave a message, hang up.  
3
6
7
2. Then dial  
and dial the desired extension number.  
To cancel a message that you left at another endpoint:  
3
6
6
1. Dial  
.
2. Dial the extension number of the endpoint where you left the message.  
If You Have a MSG Button  
If you have a MSG button, there are two messaging options:  
Have the called party return your call. When the party you called responds to  
the message indication, a call is automatically placed to your endpoint.  
Leave a message with the called party's message center. When the party you  
called responds to the message indication, a call is automatically placed to his or  
her message center instead of your endpoint. Sometimes the Voice Mail system is  
programmed as the message center.  
To leave a message while on an intercom call:  
1. After calling the extension where you want to leave the message, press your  
MSG button.  
talk  
2. Press  
to hang up or wait for the message center to answer.  
To cancel a message that you left at another endpoint:  
3
6
6
1. Dial  
.
2. Dial the extension number of the endpoint where you left the message.  
®
Inter-Tel INT3000 User Guide  
35  
             
Receiving Messages  
If You Do Not Have a MSG Button  
When you see MSG on your display:  
3
6
5
#
Dial  
to view the message, then press  
. A call is automatically  
placed to the endpoint or message center that left the first waiting message.  
To cancel a waiting message:  
3
6
5
Dial  
to view the message, then press  
. The message is canceled.  
*
If You Have a MSG Button  
When you see MSG on your display:  
Lift the Handset and press your MSG button. A call is automatically placed to the  
endpoint or message center that left the first waiting message.  
If you have more than one message, you can select the message you want to  
answer or cancel:  
1. Press the MSG button repeatedly to view your waiting messages. The display  
shows MESSAGE RECEIVED FROM (source).  
#
2. When the desired message is displayed, press  
to respond or press  
to  
*
cancel the message without responding.  
®
Inter-Tel INT3000 User Guide  
36  
       
ACCESSING YOUR MAILBOX  
If you have a message waiting in your mailbox, you must access your mailbox to  
retrieve it.  
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may  
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled  
for your mailbox, you have the option of issuing a spoken command or pressing a dial-  
pad button. See page 18 for ASR guidelines.  
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.  
See page 75 for information and instructions about using E-Mail Reader features.  
When you access your mailbox, depending on the voice processing system, enabled  
features, and mailbox status, you may hear one of the following messages:  
Mailbox almost full or full: If your mailbox is full, no new messages can be  
received until you delete waiting or saved messages.  
Quota grace limit reached: The quota grace limit is an EM feature. If this fea-  
ture is enabled, it allows a mailbox to “overfill” beyond normal capacity. When  
the quota grace limit has been reached, this announcement is played.  
Message count and type: The system announces the number of new and/or  
saved messages that are in your mailbox. The system also informs you if the mes-  
sages are priority messages. If E-Mail Reader is enabled for your mailbox, the  
media type is indicated.  
Remote Messaging: The system indicates if the Remote Messaging feature is  
enabled (see page 55). It also alerts you if a programming error has been detected  
when attempting to place a Remote Messaging call.  
To access your mailbox:  
1. Dial the voice mail extension number. (You hear the main menu.)  
2. During or after the greeting, say “Login” or press  
subscriber.  
to identify yourself as a  
*
3. Say or enter your mailbox number.  
#
4. Enter your mailbox password (if programmed), then press  
. If you do not  
#
have a password, press  
to bypass the password prompt. See page 51 for  
information on programming passwords.  
#
NOTE: Generally, saying “Skip” or pressing  
during any voice mail operation will  
advance you to the next step. For example, when leaving a voice mail message for  
#
another voice mail user, you can say “Skip” or press  
to skip the person’s introduc-  
tory message and proceed directly to the recording phase. Similarly, while listening to  
#
messages, you can say “Skip” or press  
to skip the system-generated voice  
prompts and proceed directly to the playback phase. Also, at any menu level, you can  
say “Cancel” or press to cancel or return to the previous menu.  
*
®
Inter-Tel INT3000 User Guide  
37  
         
DISABLING AND ENABLING ASR  
If your telephone system uses Enterprise Messaging (EM), your mailbox may have  
the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for  
your mailbox, you have the option of issuing a spoken command or pressing a dialpad  
button.  
If your environment prevents you from using ASR, you can temporarily disable it by  
accessing option number eight on the main subscriber menu. This option disables  
ASR for that particular call only.  
Option number eight is used as a toggle, and you can re-enable ASR by pressing the  
number eight again on the main subscriber menu only. Also, if you press a dialpad  
digit at the main subscriber menu to access mailbox functions, ASR is automatically  
turned off and will remain off for the rest of the call.  
For ASR guidelines, see page 13.  
NOTE: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.  
See page 71 for information and instructions about using E-Mail Reader features.  
To temporarily disable ASR:  
1. Access your mailbox as described on page 37.  
8
2. Say “Disable” or press  
to disable ASR for the call.  
NOTE: To enable ASR after disabling it, press  
until you are back at the main  
*
8
menu. Press  
to enable ASR.  
®
Inter-Tel INT3000 User Guide  
38  
   
ACCESSING VOICE MAIL MESSAGES  
When you access your mailbox, you can listen to new and saved voice mail messages.  
After listening to your voice mail messages you can access the associated options.  
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may  
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled  
for your mailbox, you have the option of issuing a spoken command or pressing a dial-  
pad button. See page 18 for ASR guidelines.  
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.  
See page 75 for information and instructions about using E-Mail Reader features.  
Listening to Messages  
To listen to messages:  
1. Access your mailbox as described on page 37.  
1
2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press  
.
If E-Mail Reader is not enabled for your mailbox, skip this step.  
3. Select one of the following:  
1
Say “New” or press  
to listen to new messages.  
to listen to saved messages.  
3
Say “Saved” or press  
4. While you are listening to a voice mail message, you can use the following  
options:  
#
Say “Skip” or press  
Say “Back up” or press  
sage.  
to skip to the end of the recording.  
1
to “rewind” a few seconds and replay the mes-  
2
#
Say “Pause” or press  
tinue.)  
to pause. (Say “Continue” or press  
to con-  
3
Say “Forward” or press  
Say “Lower” or press  
to skip ahead.  
to lower the volume.  
to play the message envelope.  
to raise the volume.  
4
5
Say “Envelope” or press  
6
Say “Higher” or press  
7
Say “Save” or press  
to save the new message in your mailbox.  
Say “Delete Message” or press  
9
to delete the message.  
NOTE: You may be prompted to confirm deleting the message. Say “Yes” to  
delete the message or “No” to cancel the request to delete the message.  
®
Inter-Tel INT3000 User Guide  
39  
       
5. When the message has finished playing, you have the following options:  
1
Say “Replay” or press  
Say “Reply” or press  
options:  
to replay the message from the beginning.  
to reply to the message. You have the following  
2
1
Say “Voice Mail” or press  
caller.  
to leave a voice mail message for the  
If the caller has a mailbox number, you are prompted to verify the desti-  
#
nation by saying “Yes” or by pressing  
.
If the number was not associated with a mailbox, the prompt requests a  
mailbox number.  
If the message was from an outside caller, you cannot leave a voice mail  
message.  
2
Say “Call Back” or press  
to make a return call. Your call will be  
transferred automatically to the caller’s extension or telephone number,  
if the number is available.  
If the user is not available, you will have the option of leaving a voice  
mail message.  
If the telephone number is not available, you cannot reply to the mes-  
3
Say “Forward” or press  
to forward a copy of the message to another  
subscriber. If you want to include an introduction, say “Record” or press  
1
#
. Otherwise, say “Accept” or press  
to forward the message without  
additional comments.  
Say “Previous” or press  
Say “Envelope” or press  
4
to listen to the previous message.  
to play the introductory message envelope (see  
5
page 52 for information on envelope options).  
6
Say “Next” or press  
to listen to the next message.  
to save the new message in your mailbox.  
7
Say “Save” or press  
9
Say “Delete Message” or press  
to delete the message.  
NOTE: You may be prompted to confirm deleting the message. Say “Yes” to  
delete the message or “No” to cancel the request to delete the message.  
talk  
6. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
40  
Recovering Deleted Voice Mail Messages  
If you accidently delete a voice mail message, you can retrieve it within a specific  
time frame (programmed by your system administrator). Any retrieved messages are  
then restored to your saved-message queue. Messages that are not undeleted within  
the programmed time (up to 24 hours) are automatically erased.  
NOTE: If E-Mail Reader is enabled for your mailbox, you can also recover deleted e-  
mail and fax messages. See page 81 for instructions about how to recover deleted  
voice mail, e-mail, and fax messages.  
To recover deleted voice mail messages:  
1. Access your mailbox as described on page 37.  
5
2. Say “Options” or press  
for Message Options.  
2
3. Say “Recover” or press  
to access undelete options.  
1
4. EITHER, Say “Listen” or press  
to listen to your deleted messages and  
choose which ones to recover. After each message you can:  
1
Say “Replay” or press  
to replay the message.  
2
Say “Reply” or press  
to reply to the message.  
to forward the message.  
to listen to the previous message.  
to play the message envelope.  
to listen to the next message.  
3
4
Say “Forward” or press  
Say “Previous’ or press  
Say “Envelope” or press  
5
6
Say “Next” or press  
7
Say “Recover” or press  
to recover the message.  
to recover all deleted messages.  
2
OR, say “Recover” or press  
3
OR, Say “Purge” or press  
to permanently delete all deleted messages.  
talk  
5. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
41  
   
Recording and Sending Voice Mail Messages  
You can record and send voice mail messages by accessing the record option on the  
main menu.  
NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see  
page 77) is a recorded voice message that is attached to the e-mail as a .wav file.  
To record and send voice mail messages:  
1. Access your mailbox as described on page 37.  
2
2. Say “Record” or press  
.
3. Say or enter the desired mailbox number or group list number. The system  
announces the name assigned to the mailbox number or group list number. You  
have the following options:  
#
Say “Yes” or press  
to accept the subscriber’s name.  
to start over.  
Say “No” or press  
*
4. Record your message after the tone. While recording, you have the following  
options:  
2
#
Press  
tinue.)  
to pause while recording. (Say “Continue” or press  
to con-  
3
Press  
to erase and re-record your message.  
#
5. When finished recording, you can press  
to access the following options:  
#
Say “Send” or press  
options.  
to send the message and return to the voice mail  
Say “Cancel” or press  
Say “Replay” or press  
Say “Append” or press  
Say “Erase” or press  
to cancel the recording.  
to replay your message.  
to add to your message.  
*
1
2
3
to erase and re-record your message.  
®
Inter-Tel INT3000 User Guide  
42  
   
4
Say “Copy” or press  
to copy your message to other mailboxes. Say or  
enter the desired mailbox number or group list number. The system  
announces the name assigned to the mailbox number or group list number.  
You have the following options:  
#
Say “Yes” or press  
Say “No” or press  
to accept the subscriber’s name.  
to start over.  
*
Press  
when you are done adding mailboxes.  
*
9
Say “Options” or press  
to use the special delivery options. You can then  
use one or more of the following options:  
1
Say “Private” or press  
to mark the message “private.” (This pre-  
vents the recipient from forwarding it to other subscribers.)  
2
Say “Certified” or press  
to mark the message “certified.” (When  
the recipient listens to the message, you will receive a receipt notice.)  
3
Say “Priority” or press  
to mark the message “priority.” (This will  
place your message ahead of all other waiting messages in the receiving  
mailbox.)  
#
Say “Send” or press  
mail options.  
Say “Cancel” or press  
to send the message and return to the voice  
to cancel delivery options.  
*
NOTE: If you select the copy or special delivery options and then do not respond  
to the prompts, the system will time out and deliver your message to the original  
recipient.  
talk  
6. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
43  
 
Canceling Unheard Voice Mail Messages  
You can cancel unretrieved messages that you have sent to individuals, but not mes-  
sages that you sent to group lists.  
To cancel unheard voice mail messages:  
1. Access your mailbox as described on page 37.  
5
2. While listening to the voice mail main menu, say “Options” or press  
for  
Message Options.  
1
3. Say “Unheard” or press  
.
4. When prompted, say or enter the number of the mailbox containing the unheard  
message.  
#
5. Say “Yes” or press  
to confirm the mailbox you are selecting. Voice mail will  
tell you how many messages you have waiting at the mailbox and play them for  
you. After each message, you can:  
1
Say “Replay” or press  
Say “Append” or press  
Say “Forward” or press  
Say “Previous” or press  
Say “Envelope” or press  
to replay the message.  
to add to the message.  
to forward the message to another mailbox.  
to listen to the previous message.  
to play the message envelope.  
2
3
4
5
6
Say “Next” or press  
to listen to the next message.  
to save the message in your mailbox.  
7
Say “Save” or press  
9
Say “Delete Message” or press  
to delete the message.  
NOTE: You may be prompted to confirm deleting the message. Say “Yes” to  
delete the message or “No” to cancel the request to delete the message.  
talk  
6. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
44  
   
USING DO-NOT-DISTURB MODE  
If you are away from your desk, or if you do not want to be disturbed, you can use the  
DND feature. This halts all pages and calls to your endpoint, except queue callbacks,  
recalls, and direct ring-in calls. When other users call your endpoint, they hear a  
repeating signal of four fast tones and, if they have a display endpoint, see the DND  
message you have selected.  
Your telephone system can have up to 20 different DND messages, each of which can  
be changed by the system administrator, installer, or programmer. Your trainer or sys-  
tem administrator will give you a list of the programmed DND messages. For conve-  
nience, you should update the following default list.  
DEFAULT MESSAGE NEW MESSAGE  
01 DO-NOT-DISTURB  
DEFAULT MESSAGE NEW MESSAGE  
11 OUT OF TOWN ’TIL  
12 OUT OF OFFICE  
02 LEAVE A MESSAGE  
03 IN MEETING UNTIL  
13 OUT UNTIL  
04 IN MEETING  
14 WITH A CLIENT  
05 ON VACATION/  
HOLIDAY ’TIL  
15 WITH A GUEST  
06 ON VACATION/  
HOLIDAY  
16 UNAVAILABLE  
07 CALL ME AT  
08 AT THE DOCTOR  
09 ON A TRIP  
17 IN CONFERENCE  
18 AWAY FROM DESK  
19 GONE HOME  
10 ON BREAK  
20 OUT TO LUNCH  
Because the system DND message only uses one line of your display, you can enter a  
second line of text, up to 16 characters. For example, if you select 03 (IN MEETING  
UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers  
with a display endpoint will then see, “IN MEETING UNTIL 3:30.”  
To enable DND:  
3
7
2
1. Dial  
.
2. Dial the desired two-digit number for the message you wish to use.  
®
Inter-Tel INT3000 User Guide  
45  
         
3. If desired, customize the second display line by entering the desired numbers or  
letters as described below:  
Remain in numeric mode: Press the dialpad buttons to dial the desired num-  
#
bers. Press  
for a hyphen (-) or press  
for a colon (:). If you have a  
*
FORWARD button, use that to enter a space.  
Change to alphanumeric mode: Press the MSG button (if you have one) and  
then press the dialpad buttons to enter the desired characters. (See the chart  
on the right.) The number of times a button is pressed determines which  
character is entered. For example, 33377744432999 would enter “FRIDAY.”  
You need a FORWARD button to enter adjoining characters that are located  
under the same button or to leave spaces. For adjoining characters, press the  
FORWARD button once to advance to the next character. For example,  
6FWD666FWD6632999 would enter “MONDAY.” (Note that letters corre-  
spond to the letters printed on dialpad buttons 1-9. Press BACKSPACE to  
backspace.  
NOTE: To use the Backspace button, you must pre-program the feature but-  
ton (feature code 314) on your endpoint to use the Backspace button. Refer  
to page 62, Programming Your Feature Buttons section for details on how to  
program the backspace button.  
talk  
4. Press  
to hang up.  
NUMBER OF TIMES BUTTON IS PRESSED  
1
2
3
4
5
6
7
8
9
10  
11  
BUTTON  
ENGLISH CHARACTERS  
JAPANESE CHARACTERS*  
-
&
B
E
H
K
N
Q
U
X
:
(
C
F
I
)
1
2
3
4
5
6
7
8
9
0
A
I
U
KU  
SU  
TSU  
NU  
FU  
MU  
YO  
RU  
N
E
O
KO  
SO  
TO  
NO  
HO  
MO  
,
a
i
1
2
3
4
5
6
7
8
9
0
A
'
KA  
SA  
TA  
KI  
KE  
SE  
TE  
NE  
HE  
ME  
.
D
G
J
!
*
SHI  
CHI  
NI  
u
e
L
O
R
V
Y
.
#or /  
NA  
HA  
MA  
YA  
RA  
WA  
o
**  
M
P
N or #  
HI  
tsu  
ya  
yu  
yo  
long  
**  
S
?
Z
,
MI  
T
YU  
RI  
W
@
RE  
pa  
RO  
ba  
WO  
*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is  
installed as the secondary language.  
**The character available depends on the software version.  
To cancel Do-Not-Disturb:  
3
7
2
Dial  
.
®
Inter-Tel INT3000 User Guide  
46  
USING REMINDER MESSAGES  
Never be late for a meeting again! With Reminder Messages, you can program your  
endpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-  
grammed time, the reminder message signals you with eight short tones, and your dis-  
play shows the message. If you are on a call, you still hear the tones, and the message  
displays for ten seconds. Then the display returns after you hang up. (Reminder dis-  
plays interrupt, but do not affect programming.)  
Your telephone system can have up to 20 different reminder messages, each of which  
can be changed by the system administrator, installer, or programmer. Your trainer or  
system administrator will give you a list of reminder messages for your system. For  
convenience, you should update the following default list.  
DEFAULT MESSAGE  
01 MEETING  
NEW MESSAGE  
DEFAULT MESSAGE  
NEW MESSAGE  
11 CALL ENGINEERING  
12 CALL MARKETING  
13 CALL ACCOUNTING  
14 CANCEL DND  
02 STAFF MEETING  
03 SALES MEETING  
04 CANCEL MEETING  
05 APPOINTMENT  
06 PLACE CALL  
15 CANCEL CALL FWD  
16 TAKE MEDICATION  
17 MAKE RESERVATION  
18 REVIEW SCHEDULE  
19 LUNCH  
07 CALL CLIENT  
08 CALL CUSTOMER  
09 CALL HOME  
10 CALL CORPORATE  
20 REMINDER  
To request a reminder message:  
3
0
5
1. Dial  
.
2. Dial the desired two-digit number for the message that you want.  
#
3. While the desired message is displayed, press  
.
4. Enter the time you wish to receive the message in hours and minutes. For exam-  
#
ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press  
.)  
1
NOTE: If your system is set for 12-hour display format, press  
for AM or  
2
press  
for PM. (If it is set for 24-hour format, you do not need this step.)  
To cancel all reminder message requests before they signal you:  
3
0
6
Dial  
To clear a received reminder message:  
Press  
.
.
*
®
Inter-Tel INT3000 User Guide  
47  
   
®
Inter-Tel INT3000 User Guide  
48  
Moving On  
Changing the Call Screening Transfer Method . . . . . . . . . . . . . . . . 53  
Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60  
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . .68  
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70  
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71  
Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . . . . . . 71  
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
®
Inter-Tel INT3000 User Guide  
49  
   
INTRODUCTION  
Now that you’ve mastered the basics, it’s time to move on to the advanced features. In  
this section, you’ll learn how to set preferences for your endpoint, program buttons,  
use directories, access your voice mailbox remotely, and perform various other func-  
tions.  
SETTING ENDPOINT PREFERENCES  
Your endpoint and voice mailbox are automatically set to specific defaults. You can,  
however, configure many of these settings at any time.  
Selecting a Ring Tone  
The tone of your INT3000’s ring signals can be changed to create distinctive ringing.  
If endpoints are placed close together, changing the tone makes each endpoint’s ring  
easier to recognize.  
To select the type of ring tone for your INT3000:  
r / vol  
Press  
. You can choose Ring Type A (High or Low), Ring Type B (High or  
Low), Ring Type C (High or Low), or Ring Off (vibrate mode).  
Changing the Language  
When your telephone system is installed, the system administrator can choose two of  
four different languages (American English, British English, Japanese, or Spanish) as  
the Primary and Secondary Language. You can then change the display and voice  
mail prompts on your endpoint by toggling between the Primary and Secondary Lan-  
guage. For example, if the system’s Primary Language is American English, and your  
endpoint is programmed for the Primary Language, all displays appear in American  
English, and your voice mail prompts are played in American English (unless  
changed, as outlined below). If the Secondary Language is Japanese, and your end-  
point is programmed for the Secondary Language, all displays appear in Japanese  
(Katakana) characters, and your voice mail prompts are played in Japanese.  
NOTE: You can only use the Secondary Language voice mail prompts if they are  
loaded on the system. By default, all endpoints are set for the Primary Language. See  
your system administrator to determine what languages are programmed for your tele-  
phone system.  
You can also program messages using English/Spanish or Japanese characters, or a  
combination of both (see page 65 for a list of characters). In displayed lists, such as  
directories, the English/Spanish characters are alphabetized before the Japanese char-  
acters. Therefore, Japanese names appear after the English/Spanish names.  
To change the assigned language for your endpoint:  
3
0
1
Dial  
to change between your system’s Primary and Secondary lan-  
guages, as desired. Your display shows the current language.  
®
Inter-Tel INT3000 User Guide  
50  
             
Returning to Default Station  
You can return your endpoint to default settings at any time. This feature returns vol-  
umes to default levels; cancels Do-Not-Disturb, manual call forwarding, background  
music, and queue requests; and restores handsfree mode, pages, hunt group calls, and  
system forwarding all at once.  
To return your endpoint to default:  
3
4
9
Dial  
.
SETTING MAILBOX PREFERENCES  
Your mailbox contains personal options to allow you to customize voice mail func-  
tions. However, before you change your voice mail options, you must first initialize  
your mailbox (see page 22).  
NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may  
have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled  
for your mailbox, you have the option of issuing a spoken command or pressing a dial-  
pad button. See page 18 for ASR guidelines.  
ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox.  
See page 75 for information and instructions about using E-Mail Reader features.  
Changing Your Mailbox Password  
Your password prevents unauthorized access to your mailbox. When you first initial-  
ize your mailbox, you are prompted to change your password from the default (your  
mailbox number).  
You can change your mailbox password at any time. The new password can be up to  
12 digits long and must be numeric.  
To change your mailbox password:  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
.
3
3. Say “Password” or press  
If you want a password, enter a new password using digits 0-9 (up to 12 digits),  
#
and then press  
password.  
when you are done. The messaging system plays back your  
#
If you do not want to use a password, just say “Skip” or press  
.
#
4. Say “Accept” or press  
to accept the password as entered or say “Re-enter”  
3
or press  
to erase and re-enter your password.  
talk  
5. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
51  
             
Changing the Voice Mail Message Envelope  
When you receive a voice mail message, the voice mail system plays an “envelope”  
that can include the time and date the message was left, the source of the message,  
and/or the message length. By default, the envelope contains all of this information,  
but you can change your envelope, as described below.  
NOTE: If E-Mail Reader is enabled for your mailbox, you can also change your e-mail  
and fax message envelopes. See page 82 for instructions about how to change your  
voice mail, e-mail, and fax message envelopes.  
To change your voice mail message envelope:  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
4
3. Say “Envelope” or press  
to select the Message Envelope Options Menu.  
You can then do any of the following:  
1
Say “Time, Date” or press  
to enable or disable the time and date  
options.  
2
Say “Source” or press  
Say “Length” or press  
to enable or disable the message source option.  
to enable or disable the message length option.  
3
4
Say “All Options” or press  
to enable all options and return to the Per-  
sonal Options Menu.  
5
Say “None” or press  
to disable the entire envelope and return to the  
Personal Options Menu.  
#
Say “Accept” or press  
to accept the changes.  
Say “Cancel” or press  
to return to the Personal Options Menu.  
*
talk  
4. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
52  
     
Changing the Call Screening Transfer Method  
NOTE: The Call Screening feature is available only if it is enabled for your mailbox.  
Contact your voice mail administrator to see if this feature is enabled for your mailbox.  
Depending on the transfer method you select, calls that are transferred from your  
mailbox may be one of the following:  
Unannounced Calls: Calls are sent directly to your extension.  
Announce-Only Calls: Before voice mail transfers a call to you, a prompt asks  
the caller to record his or her name. When you answer, you hear “You have a call  
from (caller’s name).” Then the call is sent to your extension.  
Screened Calls: Before voice mail transfers a call to you, a prompt asks the  
caller to record his or her name. When you answer, you hear “You have a call  
from (caller’s name).” You can choose whether or not to accept the call.  
See page 64 for instructions about using the call screening feature.  
To change your transfer method (if enabled):  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
for More Options.  
9
3. Say “More” or press  
5
4. Say “Transfer” or press  
. The system tells you what your current transfer  
method is. You can then select the desired transfer method, as follows:  
1
Say “Unannounced” or press  
to select unannounced transfers.  
2
Say “Screened” or press  
to select screened transfers.  
3
Say “Announce” or press  
to select announce-only transfers.  
to return to the Personal Options Menu without  
Say “Cancel” or press  
*
making changes.  
talk  
5. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
53  
   
Programming a Fax Destination  
With voice mail, callers can use your mailbox to send you a fax. To use this feature,  
you must specify the destination fax number.  
To change your fax destination number:  
1. Access your mailbox as described on page 37.  
4
2. Press  
3. Press  
4. Press  
to select the Personal Options Menu.  
for More Options.  
9
1
.
#
5. Enter the number of your fax destination, followed by  
.
#
6. EITHER, Press  
to accept the number.  
3
7. OR, Press  
to erase the number and re-enter it.  
talk  
8. Press  
to hang up.  
Changing the Message Search Order  
You can change the order in which you retrieve your messages based on the date and  
time you receive them. When more than one message is left in your mailbox, they are  
available for you to access in the order you specify. The search order, can be config-  
ured as first in/first out, or last in/first out.  
NOTE: If E-Mail Reader is enabled for your mailbox, when you change the message  
search order, your changes apply to your voice mail, e-mail, and fax messages.  
To change the message search order:  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
9
3. Say “More” or press  
for More Options.  
2
4. Say “Order” or press  
for the Message Search Order.  
5. Select one of the following options:  
1
Say “New” or press  
to change the search order for new messages.  
2
Say “Saved” or press  
to change the search order for saved messages.  
6. Your current message search order is played. Select one of the following options:  
1
Say “First” or press  
(First In/First Out).  
Say “Last” or press  
to retrieve the earliest-received messages first  
to retrieve the latest-received messages first (Last  
to return to the Personal Options Menu without  
2
In/First Out).  
Say “Cancel” or press  
making changes.  
talk  
*
7. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
54  
         
Programming Remote Messaging  
NOTE: The Remote Messaging feature is available only if it is enabled for your mail-  
box. Contact your voice mail administrator to see if this feature is enabled for your mail-  
box.  
ALSO: The remote messaging feature is supported for voice mail messages only. If E-  
Mail Reader is enabled for your mailbox, you cannot use remote messaging for e-mail  
and fax messages.  
With Remote Messaging, you can program voice mail to call you when your mailbox  
receives new voice mail messages. Using a “cascade” (a series of up to nine telephone  
numbers), voice mail will call each number until it successfully connects to a device  
(e.g., pager, answering machine, etc.).  
Because your mailbox can have a primary and an alternate cascade of numbers, you  
can program a cascade to be used during specific days and times. For example, if you  
want to be paged when you receive a voice mail message from 5-10 PM on weekdays,  
you can set up a primary cascade. If you also want to receive pages for messages  
marked “priority” on the weekends, you could set your alternate cascade for all day  
on Saturdays and Sundays.  
®
Inter-Tel INT3000 User Guide  
55  
     
To set up remote messaging for voice mail messages (if enabled):  
1. Access your mailbox as described on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
. You have the following options:  
5
3. Say “Remote” or press  
1
Say “Primary” or press  
to set up a primary cascade.  
2
Say “Alternate” or press  
to set up an alternate cascade.  
1
4. Say “Level” or press  
and then say or enter the number (1-9) of the level you  
wish to program. You then have the following options:  
To set up or change an extension or outside number:  
2
Say “Number” or press  
.
1
EITHER, say “Internal” or press  
for an extension number.  
for an outside number.  
2
OR, say “Outside” or press  
Say or enter the number.  
To set up or change pager notification:  
1
Say “Pager” or press  
.
2
Say “Personal” or press  
.
1
Say “Change” or press  
to enable or disable the number.  
3
5. Say “Days” or press  
. Then select one of the following:  
1
Say “Weekdays” or press  
for Monday-Friday.  
2
Say “Days” or press  
for all days.  
3
Say “Day” or press  
to select individual days. You are prompted to say  
or press numbers 1-7 which correspond to the days Sunday through Satur-  
day.  
2
6. Say “Time” or press  
. Then say or enter the times you want the message  
notification to start and stop. Enter or say the times with two digits for the hour  
and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour  
format:  
1
Say “AM” or press  
Say “PM” or press  
for AM.  
for PM.  
2
NOTE: For 24-hour notification, program the starting and ending times to be  
the same.  
4
7. Say “Category” or press  
. You have the following options:  
1
Say “All Messages” or press  
for all messages.  
2
Say “Priority” or press  
for priority messages only.  
#
8. Hang up or press  
to save the settings and exit.  
NOTE: If for some reason voice mail is not able to use your remote notification, your  
mailbox will receive a message stating that notification could not be completed.  
®
Inter-Tel INT3000 User Guide  
56  
   
SPEED DIALING  
Speed dialing allows you (and your system administrator) to store frequently dialed  
numbers for easy dialing. Each number is stored on your endpoint (Station Speed-  
Dial) or in the telephone system (System Speed-Dial) and is identified by a location  
number. Once programmed, you can then quickly dial these numbers by entering a  
feature code and dialling the desired location number. Because the Inter-Tel system  
supports both Station and System Speed-Dial numbers, you can have access to over  
1000 stored numbers.  
Station Speed Dial  
You can program and use up to ten personal speed-dial numbers on your endpoint. In  
addition, if you have programmable buttons, you can program them as speed-dial but-  
tons for one-touch dialing.  
NOTE: You can use the Speed-Dial feature even if your endpoint does not have pro-  
grammable buttons.  
Programming Station Speed-Dial Numbers  
To store a speed-dial number, use the Station Speed-Dial Programming feature code  
to program the number in a speed-dial location. Use the following table to list the  
numbers that you store in speed-dial locations 0-9.  
0 _______________________ 5 _______________________  
1 _______________________ 6 _______________________  
2 _______________________ 7 _______________________  
3 _______________________ 8 _______________________  
4 _______________________ 9 _______________________  
®
Inter-Tel INT3000 User Guide  
57  
       
To store a number in a Speed-Dial location:  
3
3
8
1. Dial  
.
2. Dial the location code 0-9 to be programmed.  
3. Enter the desired name for the speed-dial number to be programmed, as described  
below:  
Remain in alphanumeric mode: Press the dialpad buttons to enter the desired  
characters. (Refer to the chart on page 65.) The number of times a button is  
pressed determines which character is entered. For example, 533266 would  
enter “JEAN.” you need a FORWARD button to enter adjoining characters  
that are located under the same button or to leave spaces. For adjoining char-  
acters, press the FORWARD button once to advance to the next character.  
For example, 66FWD6667776 would enter “NORM.” (Note that letters cor-  
respond to the letters printed on dialpad buttons 2-9.) Press BACKSPACE  
to backspace.  
NOTE: To use the Backspace button, you must pre-program the feature but-  
ton (feature code 314) on your endpoint. Refer to page 62, Programming Your  
Feature Buttons section for details on how to program the backspace button.  
To use the FORWARD, PREVIOUS, NEXT, or MSG button, your system  
administrator must program those buttons in the Database programming.  
#
Press  
to save the name.  
4. Dial the extension number or telephone number to be stored.  
Change to numeric mode: Press the MSG button (if you have one) and then  
#
press the dialpad buttons to dial the desired numbers. Press  
(-) or press  
for a hyphen  
for a colon, FORWARD to leave a space, or BACK-  
*
SPACE to backspace.  
NOTE: If your number includes an asterisk, pound, a hookflash (a quick hang  
SPCL  
up and release), or a pause, press  
once for an asterisk, twice for a  
pound, three times for a hookflash, or four times for a pause. (Each pause or  
hookflash counts as one digit.) You can enter more than one special character  
in a row by pressing FORWARD between the characters.  
#
Press  
to save the number.  
NOTE: To dial outside telephone numbers without first selecting an outgoing line, enter  
a line access code (such as the Outgoing Call code “8”) before the outside telephone  
number.  
To view the current programming of Station Speed-Dial buttons:  
3
6
9
1. Dial  
.
2. Press the Station Speed-Dial button to be viewed.  
#
3. Press  
to exit.  
®
Inter-Tel INT3000 User Guide  
58  
To program a user-programmable function button as a Station Speed-Dial but-  
ton:  
3
7
9
1. Dial  
.
2. Press the feature button you want to change into a Station Speed-Dial button.  
3
2
8
3. Dial  
(default Station Speed Dial feature code).  
4. Dial a digit 0-9 when the display asks for a number. This is the station speed-dial  
number “location.”  
NOTE: Station Speed-Dial buttons created using this procedure are not the same  
as the SYS SPD feature button found on some endpoints.  
To erase a station speed-dial name and/or number:  
3
3
8
1. Dial  
.
2. Dial the location code (0-9) to be erased.  
3. To remove the name: Press BACKSPACE repeatedly until the name is erased.  
#
4. Press  
to continue.  
5. To remove the number: Press BACKSPACE repeatedly until the number is  
erased.  
#
6. Press  
to exit.  
NOTE: To erase a station-dial name and/or number, you must pre-program the  
Backspace button (feature code 314) on your endpoint. Refer to page 62, Program-  
ming Your Feature Buttons section for details on how to program the backspace  
button.  
To dial a Station Speed-Dial number:  
call 1-4  
1. Select an outgoing line by pressing  
.
3
2
8
2. Dial  
and then the desired station speed-dial location number (0-9).  
System Speed Dialing  
Your system administrator can store up to 1000 speed-dial numbers in System Speed-  
Dial locations 000-999.  
To view and/or dial system speed-dial numbers:  
3
1
8
1. Dial  
2. Dial the location code (000-999) for the desired number. The number appears.  
#
3. Press  
to dial the number.  
®
Inter-Tel INT3000 User Guide  
59  
   
USING RECORD-A-CALL  
If your telephone system is equipped with a Voice Processor (voice mail), you may  
have access to the Record-A-Call feature. If so, you can record an ongoing call as a  
mailbox message. You can then retrieve the message, just as you would any other  
mailbox message.  
NOTE: The Record-A-Call feature remains active after the other party hangs up. This  
allows you to append the recorded call with your own message.  
To use the Record-A-Call feature while on a call:  
spcl  
3
5
8
1. Press  
and dial  
.
2. If required, dial the desired mailbox number. (Your endpoint may be programmed  
to select the mailbox, or you may be required to dial it.)  
You hear a confirmation tone when the Record-A-Call feature is activated.  
To turn off Record-A-Call:  
spcl  
3
5
8
EITHER, Press  
and dial  
talk  
OR, Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
60  
   
PAGING  
The Paging feature allows you to make an announcement through endpoint speakers  
or external speakers (if your system is equipped with external paging equipment). To  
prevent announcements from transmitting through every endpoint in the system, this  
feature uses page zones. Each zone contains a different combination of extensions and  
external paging equipment, and is programmed by your system administrator. Ask  
your trainer or system administrator how the zones are programmed, and list them  
here for your convenience  
0 _______________________ 5 _______________________  
1 _______________________ 6 _______________________  
2 _______________________ 7 _______________________  
3 _______________________ 8 _______________________  
4 _______________________ 9 _______________________  
To make a page:  
7
1. Dial  
.
2. Dial the desired zone number (0-9).  
3. After the tone, make your announcement.  
talk  
4. Press  
to hung up.  
®
Inter-Tel INT3000 User Guide  
61  
     
PERFORMING A “HOOKFLASH” DURING A CALL  
Certain telephone service companies may require a timed hookflash (a quick hang up  
and release).  
To generate a hookflash while using a line:  
spcl  
3
3
0
Press  
and dial  
.
NOTE: This features is known as a “Recall” in European systems.  
PROGRAMMING YOUR FEATURE BUTTONS  
Depending on how your system is programmed, some of your feature buttons may be  
“user-programmable.” If so, you can program them with any of the feature codes  
listed in the back of this user guide or with extension numbers. In addition, you can  
combine the feature button and Station Speed-Dial functions to program a feature but-  
ton to dial an outside number.  
To program a user-programmable function button:  
3
7
9
1. Dial  
.
2. Press the feature button you want to program.  
3. Dial the feature code you want to store under that button. (Refer to the back of  
this guide for default feature codes.)  
To return all function buttons to their original default values:  
3
5
9
Dial  
.
To display the current function button values:  
3
6
9
1. Dial  
.
2. Press the feature button you want displayed.  
talk  
3. Press  
to hang up.  
®
Inter-Tel INT3000 User Guide  
62  
           
USING ACCOUNT CODES  
If your telephone system is programmed to use the Station Message Detail Recording  
(SMDR) feature, the system will periodically print out a record of telephone calls  
placed from the endpoints within the system. Account codes can be used to add infor-  
mation to these reports.  
There are three types of account codes:  
Standard account codes that are entered into the SMDR report automatically  
whenever you place a call.  
Forced account codes that you must dial before being allowed to place an outside  
call.  
Optional account codes that can be entered at any time during a call.  
NOTE: Your customer service representative or system administrator can tell you  
which types of account codes are used on your telephone system.  
To enter an optional account code:  
spcl  
3
9
9
1. Press  
and dial  
.
2. Enter the optional account code. If the account code is not immediately accepted,  
#
press  
.
To set an account code for all calls placed from your endpoint:  
3
1
9
1. Dial  
2. Dial the account code. If the account code is not immediately accepted, press  
#
. This code will be used for all calls made from your endpoint until it is dis-  
abled.  
To disable the code:  
3
1
#
9
Dial  
and press  
.
®
Inter-Tel INT3000 User Guide  
63  
     
SCREENING CALLS  
If desired, you can screen calls that are transferred from voice mail. This allows you  
to accept and/or refuse specific calls. Depending on the call screening transfer method  
you select (see page 53), calls from voice mail may be unannounced, announce only,  
or screened.  
When your mailbox is programmed for screened calls, you have the following options  
when you receive a transfer:  
Say “Accept” or press  
Say “Replay” or press  
to accept the call.  
#
1
to replay the announcement.  
2
Say “Voice Mail” or press  
to send the call to voice mail.  
3
Say “Forward” or press  
call to another extension.  
and then enter the extension number to forward the  
to refuse the call.  
Say “Refuse” or press  
*
USING THE DIRECTORIES  
With directories, you can use your endpoint’s dialpad to find names and numbers. You  
can then use the directory information to make calls, access features, or leave voice  
mail messages.  
NOTE: If ASR is enabled for the voice mail directory, you can search the directory  
using spoken commands (see page 13).  
Telephone Directory  
The endpoint directory contains a list of the extension numbers, System Speed-Dial  
numbers, feature codes, and their associated names. To search for an item, you can  
enter the full or partial name. The system will then find the closest match. Once the  
correct match is displayed on your endpoint, you can dial the number or press a but-  
ton to access that extension or feature.  
To search the telephone directory using your dialpad buttons:  
3
0
7
1. Dial  
.
1
2
2. Press  
to select the intercom directory, press  
to select the outside num-  
3
ber directory, or press  
to select the feature code directory.  
®
Inter-Tel INT3000 User Guide  
64  
             
3. Enter letters or numbers (up to 10 characters) as described below:  
Remain in alphanumeric mode: Press the dialpad buttons to enter the desired  
characters. (See the chart below.) The number of times a button is pressed  
determines which character is entered. For example, 77776444844 would  
enter SMITH. You need a FORWARD button to enter adjoining characters  
that are located under the same button or to leave spaces. For adjoining char-  
acters, press the FORWARD button once to advance to the next character.  
For example, 5666FWD66337777 would enter JONES. (Note: The letters  
correspond to the letters printed on dialpad buttons 1-9.) Press BACK-  
SPACE to backspace.  
NOTE: To use the Backspace button, you must preprogram the feature but-  
ton (feature code 314) on your endpoint to use the Backspace button. Refer to  
page 62, Programming Your Feature Buttons section for details on how to pro-  
gram the backspace button.  
Change to numeric mode: Press the MSG button (if you have one) and then  
press the dialpad buttons to enter an extension number.  
#
4. Press  
to view the selected name. The display will time out if the number is  
not dialed.  
#
Press  
. to dial a number or feature code while it is displayed.  
NUMBER OF TIMES BUTTON IS PRESSED  
1
2
3
4
5
6
7
8
9
10  
11  
BUTTON  
ENGLISH CHARACTERS  
JAPANESE CHARACTERS*  
-
&
B
E
H
K
(
C
F
I
)
1
2
3
4
5
A
I
U
E
O
a
i
1
2
3
4
A
D
G
J
'
KA  
SA  
TA  
NA  
KI  
KU  
SU  
TSU  
NU  
KE  
SE  
TE  
NE  
KO  
SO  
TO  
NO  
!
*
SHI  
CHI  
NI  
u
e
o
L
#or /  
**  
5
M
P
N
Q
U
X
:
O
R
V
Y
.
N or #  
6
7
8
9
0
HA  
MA  
YA  
HI  
MI  
FU  
MU  
YO  
RU  
N
HE  
ME  
.
HO  
MO  
,
tsu  
ya  
**  
6
7
8
9
0
S
?
Z
,
T
YU  
RI  
yu  
W
@
RA  
WA  
RE  
pa  
RO  
ba  
yo  
WO  
long  
*The Japanese characters are only available if the Multilingual feature is enabled and Japanese is  
installed as the secondary language.  
**The character available depends on the software version.  
®
Inter-Tel INT3000 User Guide  
65  
 
Voice Mail Directory  
With the voice mail directory, subscribers and non-subscribers can use ASR (if  
enabled) or dialpad digits to search for names in the directory. Subscriber names are  
automatically added to the directory when their mailbox is initialized. ASR may not  
be able to locate names that are pronounced differently than they are spelled. For  
these types of names, use the alternate search method of spelling the name using the  
endpoint dialpad digits (see table below).  
You begin a search by dialing the system voice mail extension and selecting the direc-  
tory option. You are prompted to say or spell the name of the mailbox user you want  
to search for. For example, if you say the name John, the system locates all of the sub-  
scribers with the first or last name of John. The list of names returned might include  
the names John Smith, John Jones, John Nielson, David John, Robert John, etc.  
When one to 10 matches are located, you can browse the list of returned names by  
1
selecting the Previous (say “Previous” or press  
) and Next (say “Next” or press  
3
) options. The directory lists are circular. That is, when the end of the list is  
reached, the next name played will be the first name in the directory. When the correct  
#
name is played say “Yes” or press  
to select it.  
If the system locates more than 10 matches, you can either browse the list using the  
options mentioned above, or filter the list by responding to the filtering questions gen-  
erated by the system. Based on your responses, the system filters the list to include  
first or last name matches only. If the system cannot locate an exact match, it returns  
the closest match found.  
To use the dialpad buttons to spell a name: When prompted, press the appropriate  
dialpad buttons to spell the name. The number of times a button is pressed determines  
which character is entered, as shown in the table below. When adjoining characters  
are under the same button, press FWD to advance to the next character. For example,  
5666FWD66337777 enters “JONES.”  
NUMBER OF TIMES BUTTON IS PRESSED  
1
-
2
&
B
E
H
K
N
Q
U
X
:
3
(
4
)
5
1
2
3
4
5
6
7
8
9
0
BUTTON  
1
2
3
4
5
6
7
8
9
0
A
D
G
J
C
F
I
!
*
L
O
R
V
Y
.
#
ñ
S
?
Z
,
M
P
T
W
@
®
Inter-Tel INT3000 User Guide  
66  
     
To perform a directory search:  
1. Dial the voice mail number.  
#
2. Say “Directory” or press  
.
3. Say the last name of the person you are searching for or press the appropriate  
dialpad buttons to spell the name (see page 66).  
If 10 or fewer matches are located, you can access and browse the list immedi-  
ately (see step 4.)  
If the list contains more than 10 matches, you have the option to browse or filter  
the list. (skip step 4. and see step 5.)  
4. If 10 or fewer matches are located, you have the following options:  
#
Say “Yes” or press  
to accept the name that is played.  
1
Say “Previous” or press  
to browse to the previous name in the list.  
2
Say “More” or press  
Say “Next” or press  
Say “New” or press  
to hear more information about the subscriber.  
to browse to the next name in the list.  
to search for a new name.  
3
4
Say “Cancel” or press  
5. If more than 10 matches are located, the system prompts you to browse or filter  
to exit the directory.  
*
the list. Do one of the following:  
1
Say “Yes” or press  
to browse the list. (See step 4. for options).  
2
Say “No” or press  
to select the filter option and then respond to one of  
the following filter questions:  
The system begins by asking you if the name you are searching for is the  
1
last name. If it is, say “Yes,” press  
last name.  
, say the last name, or spell the  
If you did not respond to the first question, the system asks if the name  
1
you are searching for is the first name. If it is, say “Yes,” press  
the first name, or spell the first name.  
, say  
After the list has been filtered by first or last name, a smaller list of names is  
returned. You can then browse the list and select the appropriate name (see step  
4.)  
®
Inter-Tel INT3000 User Guide  
67  
   
PROGRAMMING REMOTE FEATURE ACCESS  
If you are away from your desk and forgot to put your endpoint in DND, don’t worry.  
With the Remote Feature Access, you can place your endpoint in DND or forward  
calls from any other endpoint on the system. And, if you have a special dial-up line,  
you can access your endpoint features from an outside line.  
Remote Access Password  
Before you use Remote Feature Access, you should program a password, as described  
below.  
To change the password from your endpoint:  
3
2
9
1. Dial  
.
#
2. Enter your current password, followed by  
.
NOTE: Your extension number is your password at default.  
#
3. Enter the new password followed by  
.
#
4. Enter the new password again for verification followed by  
. You hear a con-  
firmation tone.  
To change the station password using Remote Programming: See the following  
section.  
®
Inter-Tel INT3000 User Guide  
68  
         
Remote Feature Access  
To access your endpoint from another endpoint:  
3
5
9
1. Dial  
.
2. Enter your extension number.  
#
3. Enter your password followed by  
. You can now use any of the following  
features.  
To change the station password using Remote Programming:  
6
a. Dial  
.
#
b. Enter the new password, followed by  
.
#
c. Enter the new password again for verification, followed by  
.
To turn on Do-Not-Disturb:  
6
a. Dial  
.
b. Enter message number (01-20) and, if desired, enter the optional second-line  
message text.  
talk  
c. Press  
.
To turn off Do-Not-Disturb:  
6
talk  
Dial  
, then press  
.
To turn on Call Forward:  
a. Enter one of the following Call Forward feature codes.  
All Calls. . . . . . . . . . . . .355 If Busy. . . . . . . . . . . . . . . .357  
If No Answer. . . . . . . . . . .356 If No Answer/Bus.y. . . . . .358  
b. Enter an extension number or enter a trunk access code followed by an out-  
side telephone number.  
talk  
c. Press  
.
To turn off Call Forward:  
2
talk  
Dial  
, then press  
.
®
Inter-Tel INT3000 User Guide  
69  
     
REQUESTING AGENT HELP  
Your telephone system may be programmed to support the Agent Help feature, which  
allows you to request help from a designated “Agent Help Extension” (usually your  
supervisor) during a call. When your request call rings at the Agent Help Extension,  
the supervisor can choose to join the call or reject the request.  
If the Agent Help Extension is an endpoint, the endpoint’s microphone is automati-  
cally muted so that the supervisor cannot be heard unless he or she presses the MUTE  
button. If the Agent Help Extension is a single-line endpoint, however, the supervisor  
can be heard as soon as the conference is established. In either case, the supervisor  
can hear all other parties on the call.  
To use the Agent Help feature while on a call:  
spcl  
3
7
5
1. Press  
and dial  
. If you hear repeating error tones, the Agent  
Help feature is not available at your endpoint, you already have four parties in  
your call, not enough system circuits are currently available, or the Agent Help  
Extension is in do-not-disturb.  
2. Dial the Agent Help Extension number, if required. (Your endpoint may be pro-  
grammed to automatically dial the number, or you may be required to dial it.)  
If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is  
enabled, and the supervisor can monitor or join your call.  
If the Agent Help Extension rejects the call, you hear a confirmation tone and the  
display shows AGENT HELP REJECTED.  
To respond to an Agent Help request at a display endpoint:  
When you receive an Agent Help, your display shows <name> REQUESTS HELP.  
You can do one of the following:  
To accept the call: Answer as usual.  
3
7
6
To reject the call: Dial  
. You will hear a confirmation tone.  
®
Inter-Tel INT3000 User Guide  
70  
     
WORKING IN HUNT GROUPS  
Your system may be programmed with “hunt groups.” Hunt groups are groups of end-  
points that share a common extension number in addition to having individual exten-  
sion numbers. This allows someone to call anyone in the group (using the common  
extension) or a specific member (using the individual extension). The members of  
these groups and the common extension(s) are programmed by your system adminis-  
trator.  
Hunt Group Calls Enabled/Disabled  
If you are a member of a hunt group, you can enable or halt hunt group calls.  
To turn on or off hunt group calls:  
3
2
4
1. Dial  
.
talk  
2. Press  
to hang up.  
ACD Hunt Groups  
Some hunt groups use a special feature called Automatic Call Distribution (ACD) that  
distributes the hunt group calls equally among the available members. These hunt  
group members are referred to as “agents,” who log in to the ACD hunt group to  
receive calls and log out to halt ACD hunt group calls.  
Distributing Calls  
Calls are distributed through an ACD hunt group based on Agent IDs or extensions,  
as described below.  
Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent  
is assigned an Agent ID number to enter during the login procedure (described on  
the next page). The hunt group calls are routed to logged-in agents, according to  
their Agent ID number instead of their extension number. Because the Agent ID  
is not associated with any extension, the agent can use any endpoint in the system  
to log in.  
Members: If the hunt group is not programmed to use Agent IDs, it will have a  
pre-programmed list of endpoints and will send calls to the endpoints where  
agents are logged in.  
®
Inter-Tel INT3000 User Guide  
71  
                 
Logging In and Out of ACD Hunt Group  
Agents can log in to and out of the ACD hunt group at any time. While logged in, the  
agent receives calls through the ACD hunt group. When the agent is logged out, calls  
to that ACD hunt group bypass the agent.  
To log in to all of your ACD hunt groups at once using the ACD Agent Login/  
Logout feature code:  
3
2
8
Dial  
and enter your Agent ID, if necessary. The display shows AGENT  
LOGGED IN TO ALL ACDS, and you hear a confirmation tone.  
NOTE: This feature code acts as a toggle. If you were already logged in, the display  
shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone.  
To log in to one or more hunt groups using the ACD Agent Login feature code:  
3
2
6
1. Dial  
. The display shows AGENT LOGIN ACD NUMBER.  
2. EITHER, Enter the desired ACD hunt group number.  
#
OR, Press  
to log in to several ACD hunt groups at once. The display shows  
AGENT LOGIN AGENT ID.  
NOTE: If you entered an invalid hunt group number, the display shows NOT AN  
ACD HUNT GROUP, and you hear repeating tones.  
3. Do one of the following:  
To log into to ACD hunt group(s) using Agent IDs: Enter your Agent ID.  
The display shows AGENT LOGGED INTO ALL ACDS. You are logged  
into the ACD hunt group(s) that you requested above, that use the Agent  
ID that you entered in this step.  
NOTE: If another Agent ID is already logged in at this endpoint, you hear  
repeating tones, and the display shows DIFFERENT AGENT ID ALREADY  
USED. You must have the other agent log out before you can use that end-  
point.  
#
To log into to ACD hunt group(s) that do not use Agent IDs: Press  
.
The display shows AGENT LOGGED INTO ALL ACDS. You are logged  
into the ACD hunt group(s) that you requested above that do not use Agent  
IDs.  
If you were already logged in, the display shows ALREADY LOGGED INTO  
<hunt group>.  
If you are not a member of the entered hunt group, the display shows NOT AN  
AGENT IN THIS HUNT GROUP and you hear reorder tones. Start over.  
talk  
4. Press  
to hang up. Repeat this procedure to log into additional ACD  
groups, if necessary.  
®
Inter-Tel INT3000 User Guide  
72  
 
When you log in to a group, you may be automatically connected to a call after you  
hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for  
your hunt group and you are using a headset, you will be automatically connected. If  
this option is not enabled for your hunt group, the call will ring until you answer it or  
until it times out to another extension.  
NOTE: Even if the ACD Agent ID Automatic Connect option is enabled, the first call  
you receive (after you log in or remove your endpoint from DND while logged in) will  
ring until you answer it. You will, however, be automatically connected to subsequent  
calls.  
To log out of one or more ACD hunt group:  
3
2
8
1. EITHER, Dial  
to log out of all of your ACD hunt groups at once.  
The display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a con-  
firmation tone.  
3
2
7
OR, Dial  
. One of the following displays will appear:  
If you were logged in to only one hunt group, the display shows AGENT  
LOGGED OUT OF <hunt group>. The procedure is complete.  
If you were logged in to more than one hunt group, the display shows  
AGENT LOGOUT ACD NUMBER. Dial the extension number of the  
desired ACD hunt group.  
If you were not logged in to any hunt group, the display shows NOT  
LOGGED INTO ANY ACD GROUP.  
talk  
2. Press  
to hang up.  
Ending an ACD Hunt Group Call  
Each time you end an ACD hunt group call, a wrap-up timer is started. Until this  
timer expires, you will not receive another call through any ACD hunt group. You  
can, however, end the wrap-up session before this timer expires, as described below.  
To terminate the ACD Agent wrap-up period before the timer expires:  
3
2
9
Dial  
.
NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT  
ACCESS RESERVED FEATURE.  
®
Inter-Tel INT3000 User Guide  
73  
     
®
Inter-Tel INT3000 User Guide  
74  
E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77  
Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78  
Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79  
Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81  
Accessing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84  
Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85  
Changing Message Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86  
Voice Mail Flowchart (Advanced Mailbox) . . . . . . . . . . . . . . . . . . . . . . .87  
®
Inter-Tel INT3000 User Guide  
75  
   
INTRODUCTION  
Enterprise Messaging (EM) is the voice processing system that provides advanced  
messaging features with the E-mail Reader feature. This section provides information  
and instructions about advanced mailbox tasks for users who have E-Mail Reader  
enabled for their mailbox.  
If your mailbox does not have E-Mail Reader enabled, you have a standard voice  
mailbox (see page 9). The instructions for many voice mail tasks are identical for  
standard voice mailbox and advanced mailbox users, therefore, the instructions for  
these common mailbox tasks are not repeated in this section.  
See the following pages for common mailbox tasks:  
Initializing your mailbox (see page 22)  
Recording your personal greetings (see page 23)  
Recording your voice mail directory name (see page 24)  
Accessing your mailbox (see page 37)  
Disabling and enabling ASR (see page 38)  
Accessing voice mail messages (see page 39)  
Recording and sending voice mail messages (see page 42)  
Canceling unheard voice mail messages (see page 44)  
Changing your mailbox password (see page 51)  
Changing the call screening transfer method (see page 53)  
Programming a fax destination (see page 54)  
Changing the message search order (see page 54)  
Programming remote messaging (see page 55)  
Screening calls (see page 64)  
Using the voice mail directory (see page 66)  
NOTE: For a voice mail flowchart for standard mailbox users, see page 103.  
®
Inter-Tel INT3000 User Guide  
76  
 
E-MAIL READER FEATURES  
When E-Mail Reader has been enabled for your mailbox, you have the advanced  
mailbox. The advanced mailbox unifies your local voice mail messages and your  
remote fax and e-mail messages in one convenient location. E-mail Reader uses Text-  
to-Speech (TTS) capabilities to convert the text in an e-mail message to a .wav file.  
If E-Mail Reader is enabled for your mailbox, you can access voice mail, e-mail, and  
fax messages in your mailbox using your endpoint.  
When you access an e-mail message in your mailbox, E-Mail Reader first announces  
your e-mail according to the envelope options that you set (see page 86). Then, after  
the envelope is played, E-Mail Reader reads the text in the body of the message. Once  
you have listened to your e-mail, you can access additional options to reply, forward,  
save, or delete the message (see page 81).  
When you access a fax message, E-Mail Reader announces the fax envelope accord-  
ing to the envelope options that you set (see page 86). Because a fax message is  
received by your e-mail account as an attachment to an e-mail message in the form of  
a .tif file, E-Mail Reader cannot read the text in the body of the fax. To view the  
fax and read it, you must access it from your e-mail account. With your advanced  
mailbox you can save, delete, and forward a fax (to another fax machine) using the  
available menu options, when prompted (see page 84).  
®
Inter-Tel INT3000 User Guide  
77  
 
USING YOUR ADVANCED MAILBOX  
After you set up your mailbox (see page 22), you can use personal or system greetings  
to let callers know if you are out of town, on a call, etc. You can send messages to  
individuals and to a group of people if your voice mail administrator has programmed  
a name for the group. In addition, various options allow you to customize your mail-  
box, manage your messages, and screen your calls. To allow the system to retrieve e-  
mail and fax messages from your e-mail account, you must first set up your e-mail  
password (see page 79).  
When you access your mailbox (see page 37), the system announces how many new  
and saved voice mail, fax, and e-mail messages you have in your mailbox. You can  
choose which type of message you want to access by selecting voice mail, fax, or e-  
mail from the main subscriber menu.  
Main menu options include the following:  
1
To access voice mail messages: Say “Voice Mail” or press  
.
2
To record voice mail messages: Say “Record” or press  
.
3
To access e-mail messages: Say “E-Mail or press  
.
4
To access personal mailbox options: Say “Personal” or press  
.
5
To access message options: Say “Options” or press  
.
6
To access facsimile messages: Say “Facsimile” or press  
.
8
To disable ASR (for that call only): Say “Disable” or press  
.
At any menu level, you can say “Cancel” or press  
to cancel or return to the previ-  
#
ous menu or say “Accept” or press  
advanced mailbox users, see page 87.  
to accept. For a voice mail flowchart for  
NOTE: All of the menu options and instructions for using the advanced mailbox are  
presented as voice commands and numeric entries. If you have a six-line display end-  
point, you can also access menus and options by pressing the associated menu button  
on the display. Longer menu options are abbreviated to fit the display.  
®
Inter-Tel INT3000 User Guide  
78  
   
SETTING UP YOUR E-MAIL PASSWORD  
When E-Mail Reader is enabled for your mailbox, the EM system prompts you to  
enter your e-mail password after you or your voice mail administrator do one of the  
following:  
Set up your mailbox (see page 22)  
Change your e-mail password for your e-mail client  
To access your e-mail and fax messages from your advanced mailbox, you must set  
up your e-mail password. While completing the setup, you cannot use Automatic  
Speech Recognition (ASR) if it is enabled for your voice mail system. To prevent oth-  
ers from overhearing your password, you must use the dialpad digits on your endpoint  
to set up your e-mail password.  
When setting up your password, the number of times you press a button determines  
which character is entered, as shown in the table on the following page. Notice that  
the capital letters and lower case letters require different button presses. As you press  
the buttons, the system announces the current character to you. For security reasons, it  
is recommended that you use the handset and not the speakerphone when you set up  
your e-mail password.  
E-mail passwords are case-sensitive and your entry must match your e-mail password  
exactly. Also, your e-mail password cannot include any characters that are not  
included in the table on the following page, and cannot exceed 40 characters. In addi-  
tion, your e-mail administrator can set further restrictions for password length,  
allowed characters, number of attempts etc. Check with your administrator if you  
encounter any difficulties setting up your e-mail password.  
®
Inter-Tel INT3000 User Guide  
79  
   
To enter your e-mail password (see table below):  
1. Access your mailbox as described on page 37. The system announces that it was  
unable to retrieve your e-mail and fax messages, and gives you the following  
options:  
#
Say “Continue” or press  
mail messages.  
to access your mailbox without access to your e-  
1
Say “Password” or press  
to enter your new e-mail password.  
NOTE: If your system uses an e-mail server and a separate fax server, you  
are prompted twice.  
2. When prompted, enter your e-mail password using the dialpad digits, and then  
#
press  
. (Refer to the table below to determine which buttons correspond to the  
characters in your e-mail address.)  
3. Your new password is played. You have the following options:  
#
Say “Accept” or press  
Say “Re-enter” or press  
to accept.  
to erase and re-enter the password.  
3
4. Hang up.  
NUMBER OF TIMES BUTTON IS PRESSED  
BUTTON  
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
0
1
a
d
g
j
-
&
c
f
(
)
_
space*  
b
e
h
k
2
3
4
5
6
s
8
z
.
A
D
G
J
B
E
H
K
O
Q
U
X
+
C
F
I
!
i
*
l
#
M
7
?
9
,
L
m
p
t
n
q
u
x
o
r
N
P
T
W
/
R
V
Y
S
Z
v
y
:
w
0
@
*Press  
seven times for a blank space.  
1
®
Inter-Tel INT3000 User Guide  
80  
 
ACCESSING E-MAIL MESSAGES  
NOTE: By default, the message lamp on your endpoint lights when you receive a new  
voice mail message. Although the lamp can be programmed for other functions, it can-  
not be programmed to indicate that you have received a new e-mail message.  
If you have an advanced mailbox you can access e-mail messages by choosing option  
three from the main menu. E-Mail Reader does not distinguish between conventional  
e-mail messages and meeting invitations and responses, such as those created with  
®
®
Microsoft Outlook . Therefore, e-mail messages and meeting messages (including  
invitations, cancellations, and responses) can all be accessed by selecting option three  
on the main menu. Envelope settings and options are identical for e-mail and meeting  
messages, however, you can only accept, tentatively accept, and decline meetings  
using your e-mail application.  
When you access your e-mail messages, E-Mail Reader first announces the message  
according to the envelope options you select (see page 86). Then E-Mail Reader reads  
the text in the body of the message. After you access your message you can replay the  
message, listen to the next or previous message, replay the message envelope, save  
the message, or delete the message. In addition, you can reply to the message or for-  
ward a copy to another recipient.  
When you select the reply option, you are prompted to record a message and your  
reply is sent as an attachment in the form of a .wav file. If the e-mail has multiple  
recipients, you have the option of replying to just the sender, or to all of the recipients.  
When you forward an e-mail message, the e-mail is converted to a fax and forwarded  
to the fax destination telephone number you specify.  
NOTE: The body of Outlook meeting messages contain links that E-Mail Reader inter-  
prets as text. These links are displayed if you are using a third-party mail application or  
Outlook Express, but they are hidden in Outlook.  
For example, Sally User’s supervisor creates a Sales Team meeting invitation in Out-  
look and sends it to Sally. Sally accepts the meeting and in the body of her acceptance  
e-mail she writes, “I’m looking forward to attending.” When Sally’s supervisor accesses  
Sally’s meeting acceptance using E-Mail Reader, the e-mail is announced according to  
the supervisor’s e-mail envelope preferences. Then E-Mail Reader reads Sally’s written  
response followed by the hidden link inserted by Outlook, “I’m looking forward to attend-  
ing. Microsoft Outlook Web Access: http://TMS-NT-EVS01/Exchange/Sally_User/Inbox/  
Accepted%3A%20Sales%20Team%20Meeting-5.EML.”  
®
Inter-Tel INT3000 User Guide  
81  
   
To access e-mail messages and the associated options:  
1. Access your mailbox as described on page 37.  
3
2. Say “E-Mail” or press  
to listen to your e-mail messages. Then select one of  
the following:  
1
Say “New” or press  
Say “Saved” or press  
to listen to new messages.  
to listen to saved messages.  
3
NOTE: If you have a large number of e-mail messages in your in-box (for  
example, more than 500 messages) you may experience a delay (hear  
silence) before the first message is played.  
3. After the e-mail envelope is played, E-Mail Reader reads the body text of the e-  
mail message. While you are listening to a message, you can use the following  
options:  
#
Say “Skip” or press  
to skip to the end of the recording.  
1
Say “Back up” or press  
sage.  
to “rewind” a few seconds and replay the mes-  
2
#
Say “Pause” or press  
to pause. Say “Continue” or press  
to continue.  
3
Say “Forward” or press  
to skip ahead.  
4
Say “Lower” or press  
to lower the volume.  
5
Say “Envelope” or press  
to play the message envelope.  
6
Say “Higher” or press  
to raise the volume.  
9
Say “Delete Message” or press  
Say “Cancel” or press  
to delete the message.  
to return to the previous menu.  
4. When E-Mail Reader has finished reading the e-mail the message is marked as  
saved and you have the following options:  
1
Say “Replay” or press  
Say “Reply” or press  
to replay the message from the beginning.  
to reply to the message. If the e-mail message had  
2
more than one recipient, you have the following options:  
1
Say “Everyone” or press  
to reply to all recipients.  
2
Say “Sender” or press  
to reply to the sender.  
to hear all recipients.  
3
Say “Hear” or press  
NOTE: See page 42 for recording and delivery options.  
®
Inter-Tel INT3000 User Guide  
82  
3
Say “Forward” or press  
to forward a copy of the message to a fax desti-  
nation. Then say or enter the fax destination number. The system plays the  
fax destination number. Select one of the following:  
#
Say “Yes” or press  
to verify the number. The system announces that  
the fax is scheduled for delivery.  
Say “No” or press to start over.  
NOTE: You cannot forward an e-mail message to a mailbox or group list.  
When you forward an e-mail message, the e-mail is converted to a fax and for-  
warded to the fax destination telephone number that you specify.  
4
Say “Previous” or press  
Say “Envelope” or press  
to listen to the previous message.  
to play the introductory message envelope (see  
5
page 86 for programming instructions).  
6
Say “Next” or press  
Say “Save” or press  
to listen to the next message.  
to save the message.  
7
9
Say “Delete Message” or press  
to delete the message.  
NOTE: You may be prompted to confirm deleting the message. Say “Yes” to  
delete the message or “No” to cancel the request to delete the message.  
5. Hang up.  
®
Inter-Tel INT3000 User Guide  
83  
ACCESSING FAX MESSAGES  
NOTE: By default, the message lamp on your endpoint lights when you receive a new  
voice mail message. Although the lamp can be programmed for other functions, it can-  
not be programmed to indicate that you have received a new fax message.  
When you access a fax message using option six on the main menu, E-Mail Reader  
announces the fax message according to the envelope options that you selected (see  
page 86). E-Mail Reader does not have the capability to read the text in a fax. You  
can, however, save, delete, and forward a fax (to the fax number that you specify)  
using the associated options.  
To access fax messages and the associated options:  
1. Access your mailbox as described on page 37.  
6
2. Say “Facsimile” or press  
to access your fax messages. Then select one of the  
following:  
1
Say “New” or press  
Say “Saved” or press  
to listen to new messages.  
to listen to saved messages.  
3
3. After the fax envelope is played, you have the following options:  
3
Say “Forward” or press  
to forward a copy of the message to another des-  
tination. Then say or enter the fax destination number. The system plays the  
fax destination number. Select one of the following:  
#
Say “Yes” or press  
to verify the number. The system announces that  
the fax is scheduled for delivery.  
Say “No” or press  
to start over.  
4
Say “Previous” or press  
Say “Envelope” or press  
to listen to the previous message.  
to play the introductory message envelope (see  
5
page 86 for programming instructions).  
6
Say “Next” or press  
Say “Save” or press  
to listen to the next message.  
to save the message.  
7
9
Say “Delete Message” or press  
to delete the message.  
NOTE: You may be prompted to confirm deleting the message. Say “Yes” to  
delete the message or “No” to cancel the request to delete the message.  
4. Hang up.  
®
Inter-Tel INT3000 User Guide  
84  
   
RECOVERING DELETED MESSAGES  
Recovering deleted messages varies based on media type. If you delete a voice mail  
message, you can retrieve it within a specific time frame (up to 24 hours, programmed  
by your voice mail administrator). The specified time frame for retrieving deleted e-  
mail and fax messages is determined by the Exchange administrator. Once you  
recover a deleted message, it is then restored to your saved-message queue. Deleted  
voice mail, e-mail, and fax messages that are not recovered within the specified time  
frames are automatically erased.  
NOTE: Contact your system administrator if you want to know how long you have to  
recover deleted messages.  
To recover deleted messages:  
1. Access your mailbox as described on page 37.  
5
2. Say “Options” or press  
for Message Options.  
2
3. Say “Recover” or press  
to access undelete options.  
4. Specify which media type you would like to recover. Your options are:  
1
Say “Voice Mail” or press  
to recover a voice mail message.  
2
Say “E-Mail” or press  
to recover an e-mail message.  
3
Say “Facsimile” or press  
to recover a fax message.  
1
5. EITHER, Say “Listen” or press  
to listen to your deleted messages and choose  
which ones to recover. After each message you can:  
1
Say “Replay” or press  
Say “Reply” or press  
to replay the message.  
to reply to the message.  
2
3
Say “Forward” or press  
Say “Previous’ or press  
Say “Envelope” or press  
to forward the message.  
4
to listen to the previous message.  
5
to play the message envelope.  
6
Say “Next” or press  
to listen to the next message.  
7
Say “Recover” or press  
to recover the message.  
2
OR, say “Recover” or press  
to recover all deleted messages.  
3
OR, Say “Purge” or press  
6. Hang up.  
to permanently delete all deleted messages.  
®
Inter-Tel INT3000 User Guide  
85  
     
CHANGING MESSAGE ENVELOPES  
When you receive a voice, fax, or e-mail message, a message “envelope” is played.  
The envelope can include the time and date the message was left, the source of the  
message, and additional information that is associated with the media type. Common  
envelope options for voice mail, e-mail, and fax include:  
Time and Date: The time and date the message was received.  
Source: The source of the voice, e-mail, or fax message.  
These envelope options vary by media type:  
Length: The recorded time, in minutes, for voice messages.  
Subject: The text in the subject field for e-mail messages.  
Pages: The number of pages included in the fax attachment.  
By default, all of the envelope options are enabled for each type of message. How-  
ever, you can change your envelope options, as described below.  
To change and save your message envelope:  
1. Access your mailbox as described in Mailbox Access on page 37.  
4
2. Say “Personal” or press  
to select the Personal Options Menu.  
4
3. Say “Envelope” or press  
to select the Message Envelope Options Menu.  
4. Select the media type you would like to change:  
1
Say “Voice Mail” or press.  
.
2
Say “E-Mail” or press  
.
3
Say “Facsimile” or press  
.
5. You can then do any of the following:  
1
Say “Time, Date” or press  
to enable or disable the time and date options.  
2
Say “Source” or press  
to enable or disable the message source option.  
For voice mail, say “Length” or press  
3
to enable or disable the message  
length option.  
3
For e-mail, say “Subject” or press  
to enable or disable the subject  
option.  
3
For faxes, say “Pages” or press  
to enable or disable the pages option.  
4
Say “All Options” or press  
sonal Options Menu.  
to enable all options and return to the Per-  
5
Say “None” or press  
sonal Options Menu.  
to disable the entire envelope and return to the Per-  
#
Say “Accept” or press  
Say “Cancel” or press  
to accept the changes.  
to return to the Personal Options Menu.  
6. Hang up.  
®
Inter-Tel INT3000 User Guide  
86  
   
VOICE MAIL FLOWCHART (ADVANCED MAILBOX)  
NOTE: At any menu level, you can say “Cancel” or press  
to cancel or return to the previous  
#
menu or say “Accept” or press  
to accept.  
MAILBOX ACCESS  
ACCESSING MESSAGES  
Note: Options vary by media  
type.  
EITHER, Press the Mes-  
sage button to respond to a  
message from voice mail.  
OR, Call the voice mail  
extension number, say  
PERSONAL OPTIONS  
1
Record “Greeting”  
“Primary” Greeting  
“Alternate” Greeting  
“System” Greeting  
While the message is playing:  
1
2
3
1
2
3
4
5
6
7
9
#
“Back Up”  
“Login” or press  
, and  
“Pause”  
say or enter your mailbox  
number.  
Enter your password  
Move “Forward”  
“Lower” (volume)  
Play the “Envelope”  
“Higher” (volume)  
“Save” the Message  
“Delete” the Message  
“Skip” to the End  
(See Recording Options)  
2
3
Record Directory “Name”  
#
(See Recording Options)  
SUBSCRIBER MAILBOX MENU  
Record “Password”  
1
2
3
4
5
6
8
“Voice Mail”  
4
Change “Envelope” Settings  
“Record”  
1
2
“Time, Date”  
“Source”  
“E-Mail”  
“Personal” Options  
“Options” Message Options  
“Facsimile”  
3
“Length/Subj./Pages”  
“All Options”  
After the message:  
4
5
1
2
3
4
5
6
7
9
“Replay” Message  
“None”  
“Reply” to the Message  
“Forward” a Copy  
“Disable” ASR  
5
9
“Remote” Messaging  
“Primary” Cascade  
“Alternate” Cascade  
“More” Options  
Fax “Number”  
1
2
Go to “Previous” Message  
Play the “Envelope”  
Go to “Next” Message  
“Save” the Message  
“Delete Message”  
RECORDING A MESSAGE  
Dial the mailbox number,  
reply to a message, or for-  
ward a message.  
1
2
5
Message “Order”  
“Transfer” Method  
“Record” your message.  
2
Pause  
#
3
“Continue”  
MESSAGE ORDER  
“New” Messages  
“Saved” Messages  
TRANSFER METHOD  
REMOTE MESSAGING  
1
2
Note: Applies to voice mail only.  
Erase  
1
Program Cascade “Level”  
After recording:  
Replay”  
Enter cascade level number, then:  
1
2
3
4
9
1
2
3
“Change”  
“Personal” #  
“Append”  
1
2
3
“Unannounced”  
“Screened”  
“Erase,” re-record  
“Copy”  
“Pager” #  
“Announce” Only  
2
3
Enter “Time” of Day  
Set “Days” of Week  
“Weekdays”  
Delivery “Options”  
MESSAGE OPTIONS  
DELIVERY OPTIONS  
Note: Options vary by media  
type.  
1
2
3
1
2
3
#
“Private”  
“Certified”  
“Priority”  
“Send”  
All “Days”  
1
Cancel “Unheard” Messages  
“Recover”DeletedMessages  
Individual “Day” 1-7  
2
4
Select Message “Category”  
1
2
3
“Voice Mail”  
“E-Mail”  
1
2
“All Messages”  
“Priority” Messages  
Send and Exit  
Hang Up  
“Facsimile”  
®
Inter-Tel INT3000 User Guide  
87  
       
®
Inter-Tel INT3000 User Guide  
88  
SECTION CONTENTS  
PAGE  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90  
What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . .90  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91  
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . .92  
Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95  
®
Inter-Tel INT3000 User Guide  
89  
   
INTRODUCTION  
If you want to know more about your endpoint and voice mail system, this is the sec-  
tion for you. With additional information and FAQs, you should be able to find  
answers to most of your questions.  
NOTE: Because the telephone system is very flexible and programmable, the proce-  
dures for using the features might vary slightly from the descriptions in this guide. If so,  
your trainer or system administrator can tell you how your system differs and how to  
use the features.  
WHAT THE ADMINISTRATORS CAN DO FOR YOU  
The administrators are the people to whom you should turn if you have any problems  
with your endpoint and/or voice mail. They have access to advanced programming  
features and can reset certain settings associated with your endpoint.  
The types of administrators that can help you with your endpoint/voice mail are as  
follows:  
System Administrator: Performs certain telephone system functions, including:  
— Setting the date and time  
— Programming System Speed-Dial numbers  
— Making database changes, such as programming usernames, toll restriction,  
DND messages, and extension numbers  
Voice Mail Administrator: Performs tasks associated with the voice mail sys-  
tem, including:  
— Recording a broadcast message that is sent to all mailboxes at once  
— Performing mailbox maintenance (such as changing your password)  
— Customizing voice mail prompts  
NOTE: For problems that are network-related, contact your network administrator.  
If you are a system administrator or if you need additional information not available  
in this guide, refer to your system’s administrator guide. If you are a network adminis-  
trator, refer to the latest version of the IP Devices Installation Manual (part number  
835.2195).  
®
Inter-Tel INT3000 User Guide  
90  
     
TROUBLESHOOTING  
If your INT3000 is not performing to your expectations, please try these simple steps.  
If you are still unable to resolve the problems, contact your service representative.  
NOTE: Do not attempt to service this unit yourself. All service must be done by quali-  
fied service personnel.  
PROBLEM  
POSSIBLE SPLUTIONS  
Make sure the AC Adapter is plugged into the Battery Charger  
and wall outlet.  
Charge light will not come  
on when Handset is placed  
in Battery Charger.  
Make sure Handset is properly seated in Battery Charger.  
Make sure the Battery Pack is properly placed in the Handset.  
Make sure that the charging contacts on the Handset and Bat-  
tery Charger are clean.  
Make sure that the Base Unit antenna is fully vertical.  
Conversation interrupted fre-  
quently.  
Move closer to the Base Unit.  
Check for LOW BAT warning.  
Warning tone and NO SER- Move closer to the Base Unit.  
VICE message.  
Ringer switch may be set in the OFF position.  
Handset does not ring.  
Battery may be weak. Charge the Battery Pack for 8-10 hours.  
Make sure the Base Unit antenna is fully vertical.  
The Handset may be too far away from the Base Unit.  
®
Inter-Tel INT3000 User Guide  
91  
   
FREQUENTLY ASKED QUESTIONS (FAQ)  
This section includes some of the most frequently asked questions. If you have prob-  
lems with your endpoint or voice mailbox, refer to this section before you contact  
your system administrator or Inter-Tel.  
Q1.  
A1.  
How do I program System Speed-Dial numbers?  
Only your system administrator can program System Speed-Dial numbers. You can,  
however, program up to ten Station Speed-Dial numbers (see page 57).  
Q2.  
A2.  
How do I change the time and date on my endpoint?  
Only your system administrator can change the time and date. Please contact your  
system administrator if you notice that the date and time are incorrect.  
Q3.  
A3.  
How can I retrieve messages if I dont know the password for my voice mail?  
Try using your extension number, which is your default password. Or, maybe you  
#
don’t have a password, in which case pressing  
is all you need to do. If these  
options don’t work, contact your system administrator, who can change or erase the  
password for you. You can then retrieve your messages and reset the password, if  
desired (see page 37).  
Q4.  
A4.  
Why cant I retrieve deleted messages?  
Voice mail may have erased your message. After a programmed amount of time has  
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see  
page 41). If you attempted to undelete a voice mail within this time frame, however,  
your telephone system may not have the latest software (the “undelete” feature was a  
recent addition). Or, your voice mail system may not have sufficient space pro-  
grammed to store deleted messages. Contact your system administrator to determine  
if this feature is available.  
Q5.  
A5.  
How can I set the number of rings that are allowed before the call is sent to voice  
mail?  
Only your system administrator can change the number of rings. You cannot alter this  
at your endpoint.  
Q6.  
A6.  
How can I change the name displayed on my endpoint?  
Only your system administrator can change the user names assigned to extensions.  
®
Inter-Tel INT3000 User Guide  
92  
   
Q7.  
A7.  
How do I scroll the display screen?  
Press the low end of the volume button to scroll down or the high end to scroll up.  
Q8.  
A8.  
Why cant I program a Station Speed-Dial number to the button I want? It keeps say-  
ing that the button is non-programmable.  
Your system administrator has programmed that button as a non-programmable but-  
ton. Because you cannot override system programming from your endpoint, you must  
choose another button.  
Q9.  
A9.  
Why dont the local telephone company star codes (i.e.*82, *69, etc.) work when I use  
the Outgoing Call access code to call an outside number?  
Rather than use the Outgoing Call access code to obtain an outside line, you must dial  
a Select Line Group number before you can use the star codes. For example, if your  
system is using the default Select Line Group numbers, you would have to dial 92001  
to access that line. Once you have dial tone, you can dial the star code and the num-  
ber.  
Q10.  
A10.  
Why cant I use ASR to enter my e-mail password?  
To prevent others from overhearing your password, you must enter it using the dial-  
pad buttons on your endpoint. See page 79 for additional information about entering  
your e-mail password if E-Mail Reader is enabled for your mailbox.  
Q11.  
A11.  
If my e-mail password expires for my e-mail client and I have to change it, do I also  
have to update it for my mailbox?  
Yes. Whenever you change your e-mail password, you will be prompted to update it  
for E-Mail Reader. See page 79 for additional information about entering your e-mail  
password.  
Q12.  
A12.  
Why dont I have e-mail and fax messages in my mailbox?  
If your mailbox is the standard voice mailbox (see page 15), you will not receive e-  
mail and fax messages in your mailbox. To receive these types of messages, E-Mail  
Reader must be enabled for your mailbox. Check with your voice mail administrator  
to see if E-Mail Reader is enabled for your mailbox.  
Q13.  
A13.  
Why do I get the wrong response when I try to complete a task by saying a command?  
Several things affect the system’s response to voice commands. One reason the sys-  
tem may not be responding to voice commands is that Automatic Speech Recognition  
(ASR) may not be enabled on your system. If your system’s voice prompts do not  
include the option to “say” a command, then ASR is not enabled. See page 18 for  
additional guidelines for using ASR.  
®
Inter-Tel INT3000 User Guide  
93  
Q14.  
A14.  
Why cant I use one of the features described in this guide?  
There are a few reasons why you might not be able to access the feature. Some possi-  
ble reasons include:  
Your system software version may not support the feature. Check with your sys-  
tem administrator to see which software version your telephone system currently  
uses and if there are any features restrictions for your system.  
Your system administrator may not have enabled the feature for your endpoint.  
Your system administrator may have programmed your endpoint to block the fea-  
ture.  
Q15.  
A15.  
If I need further assistance, how do I get technical support?  
First, contact the appropriate administrator (system, voice mail, or network) if you  
have a question that is not covered in this user guide. If you need further assistance,  
contact your local authorized Inter-Tel reseller. Resellers can be located using the  
Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are  
handled at the local level.  
®
Inter-Tel INT3000 User Guide  
94  
DEFAULT FEATURE CODES  
Use the blank spaces below to enter custom feature codes, if necessary.  
OUTSIDE LINE ACCESS CODES  
ACCESS CODE NAME  
Select Line Group 1-208  
Automatic Route Selection  
Emergency Call  
ACCESS CODE  
92001-92208*  
92000*  
NEW CODE  
911 (999 in Europe)  
8
Outgoing Call  
*These defaults may differ depending on the software version.  
EXTENSION NUMBERS  
EXTENSION NAME  
EXTENSION NUMBER  
NEW NUMBER  
Endpoint Extensions  
1000-1999  
2000-2299  
0
Hunt Groups  
Attendant  
®
Inter-Tel INT3000 User Guide  
95  
   
GENERAL FEATURE CODES  
FEATURE NAME  
FEATURE CODE  
NEW CODE  
Account Code – Following Calls  
Account Code – Optional  
ACD Agent Log In  
391  
390  
326  
327  
328  
329  
375  
376  
351  
320  
361  
360  
350  
313  
314  
355  
357  
356  
358  
5
ACD Agent Log Out  
ACD Agent Log In/Out  
ACD Agent Wrap-Up Terminate  
Agent Help Request  
Agent Help Reject  
Answer (Ringing Call)  
Audio Diagnostics  
Automatic Intercom Access On/Off  
Automatic Line Access On/Off  
Automatic Line Answer  
Background Music On/Off  
Backspace Button  
Call Forward All Calls  
Call Forward If Busy  
Call Forward If No Answer  
Call Forward No Answer/Busy  
Conference  
Change Language  
Data  
301  
340  
394  
307  
300  
370  
371  
372  
373  
310  
395  
312  
319  
315  
316  
317  
336  
335  
330  
322  
323  
Default Station  
Directory  
Display Time And Date  
Do-Not-Disturb  
Do-Not-Disturb Cancel  
Do-Not-Disturb On/Off  
Do-Not-Disturb Override  
Enhanced Speakerphone Enable  
Feature Button Default  
Group Listen  
Handsfree On/Off  
Headset On  
Headset Off  
Headset On/Off  
Hold – Individual  
Hold – System  
Hookflash  
Hunt Group Remove  
Hunt Group Replace  
®
Inter-Tel INT3000 User Guide  
96  
FEATURE NAME  
Hunt Group Remove/Replace  
Message  
FEATURE CODE  
324  
365  
366  
368  
367  
7
NEW CODE  
Cancel Message That You Left  
Cancel Message On Your Endpoint  
Silent Message  
Page  
Page Receive On/Off  
Program Baud Rate  
Program Buttons  
325  
393  
397  
392  
6
Program Station Password  
Queue (Callback) Request  
Record-A-Call  
385  
380  
331  
305  
306  
359  
4
Redial  
Redirect Call  
Reminder Message  
Reminder Message Cancel  
Remote Programming  
Reverse Transfer (Call Pick-Up)  
Review Buttons  
396  
377  
398  
304  
382  
383  
352  
353  
354  
381  
399  
346  
345  
Ring Intercom Always On/Off  
Ring Tone Selection  
Routing Off  
Station Speed Dial  
Station Speed-Dial Programming  
System Forward Enable  
System Forward Disable  
System Forward On/Off  
System Speed Dial  
Switch Keymap  
Transfer To Hold  
Transfer To Ring  
®
Inter-Tel INT3000 User Guide  
97  
NOTES  
®
Inter-Tel INT3000 User Guide  
98  
Index  
callback requests 25  
A
About  
About Voice Mail 15, 17  
language 50  
personal greeting 24  
voice mail message envelope 52  
voice mail password 51  
voice mail, e-mail, and fax message envelope 86  
voice mailbox password 51  
About Your Endpoint  
Accessing  
e-mail messages 81  
fax messages 84  
Accessing Your Endpoint 69  
Account Codes 63  
ACD Agent IDs 71  
ACD Hunt Group Login 72  
ACD Hunt Groups 71  
Administrators 90  
5
Conference Calls 60  
Connecting the AC Adapters  
Advanced Mailbox  
using 78  
voice mail flowchart 87  
Agent Help 70  
7
Connecting the Telephone Cord  
7
Alternate Greeting 23  
Automatic Call Distribution (ACD) 71  
Default Feature Codes 87  
Automatic Speech Recognition (ASR) 17  
Automatic System Forwarding 33  
B
Battery Packs vii  
Dialpad and Indicators  
3
Button Descriptions  
Direct Wall Mounting 13  
telephone 64  
voice mail 66  
Disabling  
C
Call Button  
6
Call Forwarding 32  
Call Screening 64  
Call Transfer 29  
account codes 63  
cascade levels 56  
do-not-disturb 45  
Call Waiting 27, 35  
hunt group calls 71  
message envelope options 52  
time/date option 52  
Displaying Information  
outside party’s name 34  
Displaying Information on Your Endpoint 34  
Distributing Calls 71  
Do-Not-Disturb 60  
Callback And Call Waiting 29  
Callbacks 25, 26  
Calls  
enabling/disabling hunt group 71  
ending ACD 73  
making emergency 27  
redirecting 26, 27  
waiting for called endpoint 25  
®
Inter-Tel INT3000 User Guide  
99  
   
E
E-Mail Messages 81  
If You Do Not Have A MSG Button 35, 36  
If You Have A MSG Button 35, 36  
E-Mail Reader 17, 79  
Enabling  
cascade levels 56  
do-not-disturb 45  
Installing the INT3000  
Intercom Calls 25  
Introduction 50  
hunt group calls 71  
Ending an ACD Hunt Group Call 73  
Endpoint Configuration  
Entering Account Codes 63  
Entering Your Mailbox 37  
Enterprise Messaging 17  
F
Fax Destination Number 54  
Fax Messages 84  
Feature Buttons  
Features  
Mailbox Almost Full/Full 37  
Making and Receiving Calls 25  
do-not-disturb 45  
ring intercom always 25  
speed dialing 57  
search order 54  
Finding Your Way  
Flowchart  
1
Message center 35  
Message Count and Type 37  
Messages  
advanced mailbox 87  
Forwarding Calls 32  
recording and sending voice mail messages 42  
recovering deleted 85  
using do-not-disturb 60  
redirect calls 33  
Frequently Asked Questions (FAQ) 91, 92  
Full Mailbox 37  
G
Muting The Microphone 28  
Getting Started 21  
Greetings 23  
O
H
Outside  
Hold 28  
party’s name 34  
Outside Calls 26, 27  
Outside Party’s Name 34  
Hunt Group Calls Enabled/Disabled 71  
Hunt Group Remove/Replace 70  
Hunt Groups 71  
®
Inter-Tel INT3000 User Guide  
100  
Remote Reature Access 69  
P
Paging 61, 66  
a reminder message 47  
Requesting a Callback 25  
Passwords 51  
Performing a “Hookflash” During a Call 62  
Performing a Directory Search 64  
Placing Calls On Hold 28  
Placing Conference Calls 29  
Primary Language 50  
Programming  
Search Order 54  
cascade levels 55  
date and time notification 56  
fax destination 54  
Searching Directories 64  
Secondary Language 50  
Sending Messages 42  
Setting  
remote feature access 68  
remote messaging 55  
ring intercom always 25  
Q
Queue the Line 25  
Standard Wall Plate Mounting 12  
R
R/Vol Button  
Range Limits  
Receiving  
5
6
Station Speed Dialing 37  
Receiving Messages 36  
Record-A-Call 60  
Recording  
To an Outside Number 30  
To Another Extension 30  
To Voice Mail 30  
Recovering Deleted Messages 41, 85  
Redialing a Number 34  
Redirect Call 33  
Transferring Calls 30  
Redirect Calls 26, 27  
Transferring To An Outside Number 30  
Transferring To Another Extension 30  
Transferring To Voice Mail 30  
Troubleshooting 91  
Reminder Messages 66  
Remote Access Password 68  
Remote Feature Access 68  
Remote Messaging 37, 55  
®
Inter-Tel INT3000 User Guide  
101  
advanced mailbox 87  
U
Voice Mail Messages  
Using  
advanced mailbox 78  
defaults 22, 45, 51  
recovering deleted 41  
feature buttons 62  
Using Account Codes 63  
Using Do-Not-Disturb Mode 45  
Using Record-a-call 60  
Welcome 2, 22  
V
What the Administrators Can Do for You 90  
Working in Hunt Group 71  
Wrap-Up Timer 73  
Voice Mail  
administrator 15  
directory 66  
message envelope 52  
password 51  
Voice Mail Directory 66  
Voice Mail Flowchart  
Z
Zones, Page 61  
®
Inter-Tel INT3000 User Guide  
102  
VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX)  
NOTE: At any menu level, you can say “Cancel” or press  
to cancel or return to the previous  
#
menu or say “Accept” or press  
to accept.  
MAILBOX ACCESS  
LISTENING TO MESSAGES  
EITHER, Press the Mes-  
sage button to respond to a  
message from voice mail.  
OR, Call the voice mail  
extension number, say  
While the message is playing:  
PERSONAL OPTIONS  
Record “Greeting”  
1
2
3
4
5
6
7
9
#
“Back Up”  
1
“Pause”  
1
2
3
“Primary” Greeting  
“Alternate” Greeting  
“System” Greeting  
“Login” or press  
, and  
Move “Forward”  
“Lower” (volume)  
Play the “Envelope”  
“Higher” (volume  
“Save” the Message  
“Delete” the Message  
“Skip” to the End  
say or enter your mailbox  
number.  
Enter your password  
(See Recording Options)  
(press  
).  
#
2
3
Record Directory “Name”  
(See Recording Options)  
SUBSCRIBER MAILBOX MENU  
Record “Password”  
1
2
3
4
5
8
“New” Message  
“Record”  
4
Change “Envelope” Settings  
1
2
3
4
5
“Time, Date”  
Message “Source”  
Message “Length”  
“All Options”  
“Saved” Messages  
“Personal” Options  
“Message” Options  
“Disable” ASR  
After the message:  
1
2
“Replay” Message  
“Reply” to the Message  
“VoiceMail”Message  
“Call Back”  
1
2
“None”  
5
9
“Remote” Messaging  
“Primary” Cascade  
“Alternate” Cascade  
“More” Options  
Fax “Number”  
RECORDING A MESSAGE  
3
“Forward” a Copy  
1
2
Dial the mailbox number,  
reply to a message, or for-  
ward a message.  
(See Recording Options)  
4
5
6
7
9
Go to “Previous” Message  
“Record” your message.  
Play the “Envelope”  
Go to “Next” Message  
“Save” the Message  
“Delete Message”  
1
2
5
2
#
3
Pause  
Message “Order”  
“Transfer” Method  
“Continue”  
Erase  
After recording:  
Replay”  
MESSAGE ORDER  
“New” Messages  
“Saved” Messages  
REMOTE MESSAGING  
1
2
3
4
9
1
2
1
Program Cascade “Level”  
“Append”  
Enter cascade level number, then:  
“Erase,” re-record  
“Copy”  
1
2
3
“Change”  
“Personal” #  
TRANSFER METHOD  
1
2
3
“Unannounced”  
“Screened”  
Delivery “Options”  
“Pager” #  
2
3
Enter “Time” of Day  
Set “Days” of Week  
“Weekdays”  
DELIVERY OPTIONS  
“Private”  
“Announce” Only  
1
MESSAGE OPTIONS  
1
2
3
2
3
#
“Certified”  
“Priority”  
“Send”  
1
Cancel “Unheard” Messages  
“Recover”Deleted Messages  
All “Days”  
2
Individual “Day” 1-7  
1
2
3
4
“Listen”  
Select Message “Category”  
1
Send and Exit  
Hang Up  
“Recover” All  
“Purge” All  
“All Messages”  
2
“Priority” Messages  
 
Part No. 935.0352 (UCZZ01717EA)  
Issue 3, April 2005  
A:46/1463A  

Indesit KT6G2M User Manual
KitchenAid KGCT305G User Manual 1
Korg TONEWORKS AX10G User Manual
Lenovo Computer Monitor 9352 User Manual
Lenovo THINKCENTRE 7061 User Manual
Lindy 70542 User Manual
Panasonic DMR BS750 User Manual
Philips 15B1322Q11 User Manual
Philips 28CE5590 User Manual
Philips SmartCard PPC127C User Manual