Conference phones for every s
The Konftel 300IP User Guide
ENGLISH
Table of conTenTs
Deleting a conference group ...................21
Deleting all conference groups ................21
Displaying conference guide status..........21
Description
2
General.................................................. 2
Maintenance .......................................... 2
Connections........................................... 2
Keypad.................................................. 4
Display screen........................................ 5
Navigation and selection in menus ........... 6
Our patented audio technology, OmniSound®, is embedded into all Konftel phones to
ensure crystal-clear voice transmission. We’re now taking OmniSound® to the next level.
Recording
22
OmniSound® 2.0 provides the Konftel 300 with the capability to deliver an even more
impressive audio quality. Just like OmniSound full duplex,® OmniSound 2.0 uses®
an omni-directional microphone and three speakers for optimal audio performance.
OmniSound® 2.0 is enhanced with innovative features – noise suppression minimises
distracting background noise, wideband voice transmission gives 7 kHz during VoIP calls
and an equaliser allows you to adjust sound levels during your meeting.
Starting a recording .............................. 22
Mute function....................................... 22
Hold.................................................... 22
Ending a recording................................ 22
Listening to a recording......................... 23
Editing the name of a recording.............. 23
Deleting a recording...............................24
Deleting all recordings............................24
Adjusting the recording indicator.............24
Displaying recording feature status..........24
answering and making calls
8
Answering calls....................................... 8
Answering calls on hold........................... 8
Making calls........................................... 8
Redialling............................................... 8
Calling from the phonebook ..................... 9
During a call
10
Konftel AB hereby declares that this conference unit complies with all essential require-
ments and other relevant provisions of Directive 1999/5/EC.
settings
25
Adjusting the speaker volume..................10
Placing calls on temporary hold...............10
Ending calls ..........................................10
Secure connection.................................10
Basic settings....................................... 25
Advanced settings ................................ 27
Settings during a call ............................ 28
System................................................ 29
Checking status.................................... 30
Making multi-party calls
Adding another party to a call .................11
Making conference group calls................11
11
Warning!
do not expose the Konftel 300IP to rain or moisture.
Using the web interface
32
Checking network addresses.................. 32
Logging in to the Konftel 300IP............. 33
Managing the phonebook....................... 34
Managing the conference guide...............37
Checking the call list............................. 39
Basic settings....................................... 40
Restarting the Konftel 300IP................. 42
Checking status.................................... 43
Managing phone lines
Selecting account when dialling .............12
Switching between lines during multi-
party calls.............................................13
Cutting a line ........................................14
Transferring calls ...................................14
12
Warning!
Do not open the case on the Konftel 300IP.
Profiles
15
Using a user profile................................15
Changing the profile name and password .16
IP, sIP, URI and IP telephony
faQ and Troubleshooting
optional accessories
44
46
47
48
50
Phonebook
17
Searching for contacts ...........................17
Adding contacts ....................................17
Editing contacts ....................................17
Deleting contacts...................................18
Deleting all conference groups ................18
Displaying phonebook status...................18
Conference guide...................................19
Making conference group calls................19
Displaying conference group participants 20
Adding a conference group .................... 20
Editing a conference group .................... 20
Technical specifications
service and guarantee
1
DescRIPTIon
DescRIPTIon
GeneRal
speaker
Microphone
Display screen Keypad
leDs
The Konftel 300IP is a conference phone for IP telephony offering a host of innovative
features:
• OmniSound® 2.0 audio technology
• IP telephony for flexible and affordable telephony
• Option of using two accounts simultaneously
• Conference feature for automatic multi-party dialling.
• Management of lines during a call (dialling new parties, creating a multi-party call,
splitting a multi-party call)
• Recorder capability
• Web interface for simple management of contacts, conference groups and settings
• Extra microphone connection for wider reception (option)
• Connection for wireless headset or PA system (option)
• Future-proof, can be upgraded with smart functions.
• Two-year guarantee.
sD memory
card port
leDs
Flashing blue
Steady blue light Call in progress
Flashing red Hold, microphone and
speaker turned off
Incoming call
The Konftel 300IP is a future-proof product that is constantly evolving with smart new
features.
Steady red light Mute, microphone turned
off
MaInTenance
Clean the equipment with a soft, dry cloth. Never use liquids.
network cable port
expansion micro-
phone port
connecTIons
Please refer to the “Konftel 300IP Installation Guide” for instructions on how to con-
nect and register your conference phone.
aUX port
security lock port
Power supply port
expansion microphone port
2
3
DescRIPTIon
DescRIPTIon
KeYPaD
DIsPlaY scReen
UP aRRoW
navigation in menus,
display of call list
MenU,
settings menu
DoWn aRRoW
navigation in menus,
display of call list
on Hook
Press
to display this screen.
c
oK
Date
Time
no/end/back,
yes/confirm choice
recording
Display text (can be changed)
Registered
answer/connect
new line
Increase volume
not registered
account name (can be changed)
Hang up/end line
Decrease volume
confeRence
automatic dialling
of conference
groups
Mute
off Hook
Press
to display this screen.
call duration
Time
HolD
lIne
line selection
alphanumerical buttons, phonebook
Information text (see below)
Phone lines (l1–l4)
line status (see below)
secure connection (see page 10)
Writing text
Each button contains letters and characters - more than those shown on the button (see
illustration below). Press the same button repeatedly to change to another character. If
there are two letters under the same button that you want to enter one after the other,
you need to pause slightly before entering the second letter.
line status:
Line free (Before account name – telephone not registered)
Line connected (Before account name – telephone registered)
Line on hold (“HOLD” displayed on the screen – all calls on hold)
Line (called party) busy
Press c to delete the last character you entered.
Own line put on hold by other party
Recording call
Secure connection
(blank) . - 1
G H I 4
a b c Å Ä Á À 2
J K l 5
D e f É È 3
M n o Ö Ø Ñ 6
W X Y Z 9
Information text displays one of the following:
•
Number or name of each phone line
(The name will be displayed if a number is in the phone book)
P Q R s 7
T U V Ü Ú 8
0
•
•
Explanation of what you should do (For example enTeR nUMbeR)
Status (For example HolD when you place all calls on hold)
4
5
DescRIPTIon
DescRIPTIon
line menu
Writing style in instructions
Press lIne to switch to and from this menu.
In the instructions, MenU > seTTInGs (5) means you should:
Press MenU.
Mark the seTTInGs option using the arrow buttons and confirm by pressing oK to
open the menu (or press button number 5).
line/number/name
new line (two lines if two accounts are registered)
option for creating or splitting conference calls
Correspondingly, Phone book > conference Guide in the web interface means you
should select Menu Phone book and the Conference Guide tab.
Menu
Menu tree
Press MenU to switch to and from a menu.
PROFILES
DEFAULT
PHONE BOOK
CONF GUIDE
RECORDING
SETTINGS
BASIC
SYSTEM
STATUS
current menu
SEARCH
CONTACT
SEARCH
GROUP
PLAYBACK
FILE
RESTART
ACCOUNTS
submenu
PROFILE 1
PROFILE 2
PROFILE 3
PROFILE 4
ADD
CONTACT
ADD
GROUP
RENAME
FILE
ADVANCED
REBOOT
NETWORK
Marked option – open by pressing oK button
scrolling list
EDIT
CONTACT
EDIT
GROUP
ERASE
FILE
FACTORY
RESET
NAT
TRAVERSAL
BASIC
SETTINGS
(indication of where the marked option is in the list or menu)
ERASE
CONTACT
ERASE
GROUP
ERASE
ALL
MEDIA
ACCOUNTS
LANGUAGE
KEY TONE
RING LEVEL
EQUALIZER
AUX PORT
PA
list of setting options:
ERASE
ALL
ERASE
ALL
SETTINGS
TIME
existing settings
Marked option – select by pressing oK button
STATUS
STATUS
STATUS
DEVICE
list of names:
Marked name – select by pressing oK button
TIME
FORMAT
naVIGaTIon anD selecTIon In MenUs
SCREEN
TEXT
Press MenU.
DEFAULT
Select the option you want from the menu using the arrow buttons.
Confirm by pressing oK to select the marked option.
Cancel the setting or go back one level in the menu by pressing c.
Quit the menu by pressing MenU again.
The simplest way to make settings and edit contacts is using a PC and the Konftel
300IP web interface (see page 32).
Note that after you have made changes to a setting, you must press oK to activate
the setting.
It is possible to open a menu option directly by pressing the number button that
corresponds to the position of the option in the menu (e.g. 2 to open PHONE BOOK
and then 3 to select EDIT CONTACT).
6
7
ansWeRInG anD MaKInG calls
ansWeRInG anD MaKInG calls
ansWeRInG calls
A ring tone is heard and the blue LEDs start flashing.
callInG fRoM THe PHonebooK
Please turn to page 17 for instructions on adding and updating contacts in the phone-
book.
Press
to answer.
The LEDs show a steady blue light.
Press and hold down a number button for two seconds.
The phonebook appears on the display screen. The pre-programmed names appear in alphabeti-
cal order, starting with the number button’s first letter.
ansWeRInG calls on HolD
Use the arrow buttons to mark the name in the phonebook.
If a call is made to the conference phone during another call, you will hear a double
Press
.
tone, INCOMING CALL will be displayed on the screen and the blue LEDs start flashing.
The number you have selected is dialled.
Press
to answer.
The original call will automatically be put on hold.
Press the
Press
(conference) button to connect the calls.
to end the new call and HolD to reconnect the original call.
Use the line mode lIne (See page 13) to switch between the calls.
MaKInG calls
See “MANAGING PHONE LINES” on page 12 about selecting an account before dial-
ling.
Dial the number.
Press
.
The number is called and the LEDs show a steady blue light. The duration of the call is shown
on the display screen.
Or:
Press
.
Dial the number and press oK to confirm.
The number is called and the LEDs show a steady blue light. The duration of the call is shown
on the display screen.
ReDIallInG
Press an arrow button.
The last number that you dialled appears on the display screen.
Use the arrow buttons to scroll through the call list.
Press
.
The number you have selected is dialled.
You can delete the call list by scrolling to the end of the list and pressing oK when
the question “CLEAR LIST?” appears.
8
9
DURInG a call
MaKInG MUlTI-PaRTY calls
Turn to “MANAGING PHONE LINES” on the next page for instructions on putting an
individual on hold during a multi-party call and other more advanced features.
aDJUsTInG THe sPeaKeR VolUMe
Adjust the speaker volume using the buttons
and
.
aDDInG anoTHeR PaRTY To a call
If there are free lines, new parties can be added, regardless of whether you have used
PlacInG calls on TeMPoRaRY HolD
the
(conference) button or if you are making a normal call.
Mute
Press during the call to get a new dialling tone.
Calls in progress are put on hold.
Press
(Mute) to turn off the microphone.
The LEDs change from blue to red. The other party cannot hear what you are saying.
Dial the new number.
Press
(Mute) to reconnect the call.
You can also press an arrow button to use the call list or use the menu to access
the phonebook.
Hold
Press the
(conference ) button to merge all lines into a multi-party call.
Press HolD to put the call on hold.
The LEDs change from blue to flashing red. Both the microphone and the speaker are turned off
and the call is on hold.
MaKInG confeRence GRoUP calls
See “CONFERENCE GUIDE” on page 19 to create and edit conference groups.
Press HolD to reconnect the call.
Press the
(conference) button.
enDInG calls
Select the conference group you want to call and press oK to confirm.
The Konftel 300IP dials all the contacts in the group.
End the call by pressing
.
The box in front of a person’s name fills as soon as that person answers.
secURe connecTIon
The Konftel 300IP supports secure data connections between devices (authentication
and encryption). This feature must be activated by the administrator.
You know the feature is activated if you see a closed padlock in the lower right-hand
corner of the display screen when the Konftel 300IP has a secure connection to the
other phone. If the phone or PBX you are calling does not support secure connections,
you will see an open padlock on the screen. See the illustration on page 5.
10
11
ManaGInG PHone lInes
ManaGInG PHone lInes
selecTInG accoUnT WHen DIallInG
sWITcHInG beTWeen lInes DURInG MUlTI-PaRTY
calls
If you have more than one account registered in your Konftel 300IP, you can use the
line mode to select the account that you want to use for the new call.
Talking privately with one individual
Making a new call
Press HolD.
All lines are put on hold.
Press lIne.
The line menu with the name of your accounts is displayed.
Alternatively, you can press HolD after opening the line menu or you can select
SPLIT CONFERENCE from the line menu to put the lines on hold.
Press lIne.
The line menu is displayed.
Select the account you wish to use for the new call and press oK or
.
Dial the number and press oK to confirm.
adding a party
Mark a party in the line menu and press oK or HolD.
The party is reconnected to the call.
In the same way, a party can be added and an account selected for that party during a
call.
switching to another caller
This assumes that you are talking with just one individual as described above.
Press lIne.
The line menu with the name of your accounts (NEW:Xxx) and lines that are already busy will be
displayed.
Mark another party in the line menu and press HolD.
The first party is put on hold and the other is connected to the call.
Talking to several parties
This assumes that you are talking with just one individual as described above.
Mark another party in the line menu and press oK.
Both the first and the second party are connected to the call.
Select the account you wish to use for the new call and press oK or
Other calls are put on hold.
.
Dial the new number.
Talking to all parties
Press the
(conference ) button to merge all lines into a multi-party call.
Press
(conference).
All parties are connected to the call.
An alternative way to connect all lines to the call is to select MAKE CONFERENCE
in the line menu.
12
13
ManaGInG PHone lInes
PRofIles
The Konftel 300IP gives you the option of using a password to protect contact informa-
cUTTInG a lIne
tion in the phonebook and conference guide. All contacts entered by default can be
accessed by all users and cannot be password protected. All contacts entered by Admin
are also displayed in default mode.
Individual lines can be cut out of a multi-party call.
Press lIne.
The line menu is displayed.
To enter personal contacts, conference groups and settings that are inaccessible to
other users, select user profile and enter the PIN code for the profile. The four personal
user profiles each hold up to 1000 contacts and 20 conference groups.
Settings that are unique for each profile are:
• Standard account (If two accounts are registered)
• Language
Mark the line you want to cut and press
.
• Ringtone level
• Keypad tone
• Time format
• Equalizer
TRansfeRRInG calls
If you wish to transfer a call to another telephone.
• Display text
Select MenU > TRansfeR.
Contacts and other settings are managed in the same way if you log in with a user
profile, except that the changes you make do not affect other users.
Dial the number and press oK to confirm.
The call is transferred to the other telephone.
Note the user profile name and PIN code can only be changed via the web interface.
Admin is able to change all user profile names and PIN codes.
NB. Some PBXs do not support this option.
UsInG a UseR PRofIle
Select MenU > PRofIles (1).
Mark the profile you want and press oK.
Enter the PIN code for the profile.
The default code is 0000.
logging out of the profile
Select MenU > PRofIles (1).
Press oK with the LOGOUT option marked.
14
15
PRofIles
PHonebooK
The Konftel 300IP’s phonebook can hold up to 1000 numbers in each user profile. See
page 8 for making calls via the phonebook.
cHanGInG THe PRofIle naMe anD PassWoRD
Log in to Konftel 300IP, see pages 32–33.
Select settings > basic.
entering text with the keypad
Please turn to page 4 for instructions on using the keypad to enter text.
Click on the edit button under the heading Profiles.
Enter a name and a new PIN code.
Click on set and save your settings by clicking on save.
seaRcHInG foR conTacTs
Make a note of the name and PIN code and keep them in a safe place. The adminis-
trator is able to reset the settings.
The simplest way to search for a contact in the address book is to hold down
an alphanumeric button for two seconds (see page 8). You can also search for a
contact via the PHONEBOOK menu.
Select MenU > PHone booK > seaRcH conTacT.
Mark the contact you want.
You can use the arrow buttons to press an alphanumeric button to jump to the first
name that starts with that letter in the list.
Press oK or
or MenU to exit the menu.
to dial the selected contact, c to return to the PHONEBOOK menu
aDDInG conTacTs
Select MenU > PHone booK > aDD conTacT.
Enter the name of the contact and press oK to confirm.
Write the number and press oK to confirm.
Press oK to add another contact or MenU to exit the menu.
eDITInG conTacTs
Select MenU > PHone booK > eDIT conTacT.
Mark the contact you want to change. Press oK to confirm.
Make the change and press oK to confirm.
Delete a number or a letter in a name by pressing c. If you want to cancel the
change you are making and leave the name or number as they were, press c until
the PHONEBOOK menu appears.
16
17
PHonebooK
confeRence GUIDe
The conference guide makes it easy to set up calls with as many as five people,
including your own phone. The Konftel 300IP automatically dials all the contacts in the
conference group.
DeleTInG conTacTs
Select MenU > PHone booK > eRase conTacT (2,4).
Mark the contact you want to delete and press oK.
You can create 20 conference groups in each user profile.
Confirm that you really want to delete the contact by pressing oK or cancel the
deletion of a contact by pressing c.
entering text with the keypad
Please turn to page 4 for instructions on using the keypad to enter text.
DeleTInG all confeRence GRoUPs
Select MenU > PHone booK > eRase all (2,5).
MaKInG confeRence GRoUP calls
Confirm that you really want to delete all contacts by pressing oK or cancel the
deletion of a contact by pressing c.
Press the
(conference) button.
Select the conference group you want to call.
You can use the arrow buttons to press an alphanumeric button to jump to the first
name that starts with that letter in the list.
DIsPlaYInG PHonebooK sTaTUs
Press oK if you want to see who is in the group before you make the call.
Select MenU > PHone booK > sTaTUs (2,6).
The display screen indicates the number of contacts already stored plus how many more
contacts can be added.
(Then press oK again or
to call.)
Press
directly if you want to make the call without first checking who is in the
group.
The Konftel 300IP dials all the contacts in the group.
The box in front of a person’s name fills as soon as that person answers.
You can also use the menu to search for and dial a conference group.
Select MenU > conf GUIDe > seaRcH GRoUP (3,1), select the conference group
you want and confirm by pressing oK or
in the same way as above.
adding another party to a call
Press
during the call to get a new dialling tone.
Calls in progress are put on hold.
Dial the new number.
You can also press an arrow button to use the call list or use the menu to access
the phonebook.
Press the
(conference) button to connect the calls.
18
19
confeRence GUIDe
confeRence GUIDe
DIsPlaYInG confeRence GRoUP PaRTIcIPanTs
DeleTInG a confeRence GRoUP
Select MenU > conf GUIDe > seaRcH GRoUP (3,1).
Select MenU > conf GUIDe > eRase GRoUP (3,4).
Mark the group you want and press oK.
The names of the conference group participants are displayed.
Mark the group you want to delete and press oK.
Confirm that you really want to delete the group by pressing oK or cancel the dele-
tion of a group by pressing c.
Press c to return to the CONFERENCE GUIDE menu or MenU to exit the menu.
Press oK or
to dial the group.
DeleTInG all confeRence GRoUPs
aDDInG a confeRence GRoUP
Select MenU > conf GUIDe > eRase all (3,5).
Select MenU > conf GUIDe > aDD GRoUP (3,2).
Enter a group name and press oK to confirm.
Press oK to enter the first person.
Confirm that you really want to delete all groups by pressing oK or cancel the dele-
tion of all groups by pressing c.
Write the name of the first person and press oK to confirm. Enter the number and
press oK to confirm.
DIsPlaYInG confeRence GUIDe sTaTUs
Select MenU > conf GUIDe > sTaTUs (3,6).
Press oK to add another person and repeat the above steps.
The display screen indicates the number of conference groups already stored plus how
many more groups can be added.
Conclude by pressing c.
eDITInG a confeRence GRoUP
Select MenU > conf GUIDe > eDIT GRoUP (3,3).
Here, you can change the name of a conference group, add or delete a person from a
group and change a person’s name and phone number.
Mark your choice of option in the menu using the arrow buttons and press oK to
confirm.
The names of the conference groups are displayed.
Mark the group you want to change and press oK to confirm.
Mark a person you want to change and press oK to confirm.
Make the change and press oK to confirm.
Delete a number or a letter in a name by pressing c. If you want to cancel the
change you are making and leave the name or number as they were, press c until
the CONFERENCE GUIDE menu appears.
20
21
RecoRDInG
RecoRDInG
It is possible to record a phone conference on an SD (Secure Digital) memory card
so you can listen to it later on. It is possible to record a call in progress and use the
Konftel 300IP as a dictaphone.
lIsTenInG To a RecoRDInG
You can listen to a recorded phone conference on your Konftel 300IP or a computer us-
ing an SD memory card reader. Recordings are saved in wav format and can be played
back on your choice of media player. Listening to recordings on the Konftel 300IP:
A flashing symbol appears on the display screen during recording. A beep is heard every
20 seconds so that other parties in the call know it is being recorded. The beep can be
turned off (see page 24).
Select MenU > RecoRDInG > PlaYbacK fIle (4,1).
Mark the folder you want (date) and press oK to confirm.
A list of all recordings for the specified date is displayed. Names, date, time and length are
displayed for each recording.
The recorded call is saved on the memory card. The document is named after the time
at which the recording began (e.g. 14-35-01.wav) and is saved in a folder with the
current date. This name can be changed after the recording has ended.
Mark the recording you want and start the playback by pressing oK.
adjusting the speaker volume
sTaRTInG a RecoRDInG
Remember to notify all parties in the call before you start recording.
Increase the volume using the
button and lower it using
.
Press the Rec/c button for two seconds and press oK to confirm.
The recording symbol flashes on the display screen.
Pause playback
Pause the playback by pressing oK.
Restart playback by pressing oK again.
MUTe fUncTIon
Press the
(Mute) button during a call to turn the microphone off.
Move forward in the recording during playback
The LEDs change from blue to red.
Move forward in the recording by pressing arrow down or backward by pressing
arrow up.
The other party cannot hear what you are saying and only the called party is recorded.
The recording advances about 10 seconds every time you press the button.
HolD
stop playback
Press HolD during the call to put the call on hold.
Stop the playback by pressing c.
The LEDs change from blue to flashing red.
Both the microphone and the speaker are turned off and the call is on hold. None of the parties
will now be recorded.
eDITInG THe naMe of a RecoRDInG
The recording is named by default with the time at which the recording started.
Select MenU > RecoRDInG > RenaMe fIle (4,2).
Mark the folder you want and press oK to confirm.
Mark the recording to be edited and press oK.
enDInG a RecoRDInG
Press the Rec/c button for two seconds and press oK to confirm.
The recording symbol is no longer displayed on the screen.
If you are recording a call and the call is ended, you will be asked if you want to
stop recording.
Make the change and press oK to confirm.
Delete a number or a letter in a name by pressing c.
If you want to cancel the change you are making and leave the name or number as they
were, press c several times until the RENAME FILE menu appears.
22
23
RecoRDInG
seTTInGs
The Konftel 300IP has two groups of settings: Basic and Advanced. You must enter the
Admin. PIN code to access the advanced settings.
DeleTInG a RecoRDInG
Select MenU > RecoRDInG > eRase fIle (4,3).
The simplest way to make settings is using a PC and the Konftel 300IP web inter-
face (see page 32).
Mark the folder you want and press oK.
Mark the recording to be deleted and press oK.
Confirm that you really want to delete the recording by pressing oK again, or cancel
the deletion of a recording by pressing c.
basIc seTTInGs
select default account
If the phone has two registered accounts, you can choose one of them as default.
DeleTInG all RecoRDInGs
Select MenU > RecoRDInG > eRase all (4,4).
Select MenU > seTTInGs > basIc > accoUnTs (5,1,1).
Confirm that you really want to delete all recordings by pressing oK again, or cancel
the deletion of a recording by pressing c.
Select ACCOUNT 1 or ACCOUNT 2 and press oK to confirm.
The account name is displayed. NOT CONFIGURED will be displayed if the selected account is
not registered.
aDJUsTInG THe RecoRDInG InDIcaToR
selecting languages
A short beep is heard every 20 seconds so that all the parties in the call know it is
Select MenU > seTTInGs > basIc > lanGUaGe (5,1,2).
being recorded. This feature can be turned off.
Select the language you want and press oK to confirm.
Select MenU > RecoRDInG > seTTInGs (4,5).
Select your choice and press oK to confirm.
Deactivating keypad tones
You can select whether or not you want a tone to be heard when you press a button.
Note that this setting does not affect the tone you hear when you dial a number in call
mode.
DIsPlaYInG RecoRDInG feaTURe sTaTUs
Select MenU > RecoRDInG > sTaTUs (4,6).
Select MenU > seTTInGs > basIc > KeY Tone (5,1,3).
The display screen indicates the number of recordings, the total length of recorded calls and
how many hours of recording time are left before the memory card is full.
Select your choice and press oK to confirm.
adjusting ring level volume
Select MenU > seTTInGs > basIc > RInG leVel (5,1,4).
Select your choice and press oK to confirm.
There are six volume levels plus a silent mode. You will hear the ring tone for each
level you select. If you select silent mode, an LED on the phone flashes when an
incoming call is received.
adjusting sound (equaliser)
The sound reproduction can be adjusted to the required pitch (SOFT, NEUTRAL and
BRIGHT).
Select MenU > seTTInGs > basIc > eQUalIZeR (5,1,5).
Select your choice and press oK to confirm.
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seTTInGs
seTTInGs
settings when connecting external equipment (aux)
changing text on the display screen
The Konftel 300IP can be connected to a wireless headset or an external PA system.
An optional PA interface box is required for PA system connection.
The text on the display screen can be changed when the Konftel 300IP is on hook.
Select MenU > seTTInGs > basIc > scReen TeXT (5,1,8).
Select MenU > seTTInGs > basIc > aUX PoRT (5,1,6).
Delete existing text using c and enter your new text. Press oK to confirm.
Select the PA option to activate features for external microphone mixer and PA
system.
Resetting
Do not select the PA option unless a PA system is connected. This option turns
off the internal microphone and internal speakers. The HEADSET option may be
selected whether or not a headset is connected.
This resets all user settings for the user profile shown to factory default settings. The
phonebook, conference guide and all basic settings are reset. Account, network and SIP
settings are not reset.
Select MenU > seTTInGs > basIc > DefaUlT (5,1,9).
settings for external Pa system
It is assumed that the PA option has been activated in the previous menu before mak-
ing these settings.
Confirm that you really want to reset the settings to default by pressing oK again, or
cancel the resetting procedure by pressing c.
Select MenU > seTTInGs > basIc > Pa (5,1,7).
aDVanceD seTTInGs
Only Admin. is able to make these settings. See “Installation and Administration of
Konftel 300IP”.
Select INTERNAL MIC and press oK to switch between on (shaded box) and off.
To ensure maximum audio quality, do not use the internal microphone and external
microphones connected via the PA interface box at the same time.
Only the internal microphone is turned off. Any external microphones connected to
the Konftel 300IP are still turned on.
Select INTERNAL SPKR and press oK to switch between on (shaded box) and off.
To ensure maximum audio quality, do not use the internal speakers and external
speakers connected via the PA interface box at the same time.
Time format
The date and time can only be set by admin. The time is normally retrieved from a time
server. The time format has 12-hour and 24-hour options.
Select MenU > seTTInGs > basIc > TIMe foRMaT (5,1,7).
Select your choice and press oK to confirm.
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seTTInGs
seTTInGs
Select MenU > Pa > calIbRaTIon.
seTTInGs DURInG a call
The HEADSET/PA, PHONE BOOK, TRANSFER and EQUALIZER menus may be ac-
cessed during a call and are displayed when the MenU button is pressed. The first
option is either HEADSET or PA depending on whether PA is activated or not.
These HEADSET/PA settings can only be accessed when a call is connected.
Turn off the internal speakers when using a headset
AUTO is the default setting and is recommended in most cases. The figure shown in
brackets is the measured calibration value.
PA should not be activated when using the HEADSET menu option.
Select different levels and compare the audio quality to achieve your preferred setting.
A wireless headset can be used if a person needs to move far away from the conference
phone (e.g. during a seminar or presentation). The internal speakers can be turned
off temporarily if you wish to use the Konftel 300IP as a personal telephone with a
headset.
NB. You must ask the person you are calling to assess the effect of the adjustments
you make.
Select MenU > HeaDseT.
sYsTeM
Select YES when asked “SPEAKER OFF?”.
The speakers come on automatically when the call is ended.
The system menu can be used for manual restarts and resets.
Restarting the phone programme
This restarts the phone, which takes about two minutes.
adjusting microphone volume from Pa system
PA should be activated when using the PA menu option.
Select MenU > sYsTeM > ResTaRT (6,1).
Select MenU > Pa > Pa MonIToR.
Confirm that you really want to restart by pressing oK again, or cancel the restart by
pressing c.
Restarting the phone
This restarts the telephone application, which takes less than 30 seconds.
Select MenU > sYsTeM > RebooT (6,2).
Adjust the microphone volume from the mixer so that the level on the display screen
is around 10–12 when speaking in a normal tone.
Confirm that you really want to restart by pressing oK again, or cancel the restart by
pressing c.
adjusting Pa calibration manually
Restore to factory settings
It is possible to calibrate the duplex performance of the conference phone when it is
connected to a PA system. The calibration level can be set automatically by the Konftel
300IP or adjusted manually to any value between 0 and 5 (0 being full duplex).
This option fully restores the Konftel 300IP to factory settings. All settings are deleted,
including PIN codes and registered accounts. Alternatively, a PIN code is required for
Admin.
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•
Increase the calibration if the remote party experiences disturbing echoes.
Select MenU > sYsTeM > facToRY ReseT (6,3).
Decrease the calibration if the remote party experiences low duplex, i.e. your voice
Enter the PIN code for Admin and press oK.
is muted or clipped when the other party is speaking.
Confirm that you really want to restart by pressing oK again, or cancel the restart by
pressing c.
The position of the PA system’s microphones and speakers and the amplifier’s set-
tings may affect full duplex performance.
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seTTInGs
seTTInGs
naT Traversal
cHecKInG sTaTUs
To check whether address conversion is activated, which may be necessary if the phone
is behind a firewall.
The status menu can be used for troubleshooting. Only the administrator is able to
change these settings. See “Installation and Administration of Konftel 300IP” for an
explanation of the settings.
Select MenU > sTaTUs > naT TRaVeRsal (7,3).
This shows the status for:
- STUN
- TURN
- ICE
account 1
To check account settings for SIP account 1.
Select MenU > sTaTUs > accoUnTs > accoUnT 1 (7,1,1).
This shows the status for:
- ACCOUNT NAME
- STATUS
Media
To check priorities of audio codecs and DTMF signalling.
- REGISTRAR
- SIP ID
- AUTH.NAME
- REALM
Select MenU > sTaTUs > MeDIa (7,4).
This shows the status for:
- CODEC PRIORITY
- VAD
- DTMF SIGNALLING
- SECURITY RTP
- PROXY
- SECURE SIGNALLING
account 2
To check account settings for SIP account 2.
Time
Select MenU > sTaTUs > accoUnTs > accoUnT 2 (7,1,2).
To check time servers and time zones.
Shows the same information as the menu option above.
Select MenU > sTaTUs > TIMe (7,5).
This shows the status for:
- NTP
Transfer protocol
To check which protocol is used to transmit data packages over the network.
- NTP SERVER
- TIMEZONE
Select MenU > sTaTUs > accoUnTs > TRansPoRT (7,1,3).
Current protocol is displayed.
equipment
To check the phone’s serial number and software version.
network
Select MenU > sTaTUs > DeVIce (7,6).
This shows the status for:
- KONFTEL 300IP (software version and date)
- SERIAL NUMBER
To check which protocol is used to transmit data packages over the network.
Select MenU > sTaTUs > neTWoRK (7,2).
This shows the status for:
- DHCP
- MAC ADDRESS
- IP ADDRESS
- HOSTNAME
- DOMAIN
- NETWORK
- GATEWAY
- DNS 1
- DNS 2
- VLAN
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
You can use the web browser of a PC connected to the same network to manage
contacts, conference groups and settings in the Konftel 300IP.
loGGInG In To THe KonfTel 300IP
Enter the phone’s network address in the web browser address bar.
Your choice of language for the Konftel 300IP does not affect the web interface,
which is only in English.
For security reasons, recordings can only be managed directly on the Konftel 300IP.
All other settings that can be made directly on the Konftel 30IP can also be made via
the web interface. It is also possible to import and export contacts and conference
groups, name user profiles and change PIN codes, which can only be done via the web
interface. The administrator can also view logs, update software and create a configura-
tion file.
Select Default or an empty user profile in Profile and enter the PIN code.
The default code is 0000.
You can create a personal password-protected phonebook using a user profile.
Settings for accounts and networks require you to log in as an administrator. However,
you can always check all settings as a user. Settings that require administrator rights
are listed in the “Konftel 300IP Installation Guide” and “Installation and Administration
of Konftel 300IP”.
The default setting for the PIN code is 0000 for the user account (Default, Profile 1,
Profile 2, Profile 3 and Profile 4). We recommend that you change the PIN codes in
order to protect the settings. The code may consist of eight digits. The administrator
can always view and change the PIN codes to the user accounts. The administrator’s
PIN code can only be reset with a complete reset to factory settings.
cHecKInG neTWoRK aDDResses
You must use the network address to log into the web server in the Konftel 300IP.
Press MenU and select the menu option sTaTUs > neTWoRK (7,2).
Check the conference phone’s network address under the heading IP aDDRess.
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
editing contacts
ManaGInG THe PHonebooK
Click on the edit contact button after the contact you want to change.
Select Phone book.
Edit the contact and click on save contact.
Deleting contacts
Click on the erase contact button after the contact you want to delete.
Confirm that you want to delete the contact.
You can also delete all contacts by pressing the erase all button.
Importing contacts
You can import contacts from a comma separated values (CSV) file. One way of creating
a CSV file is using Microsoft Excel and saving the file in CSV format.
Enter the names of the contacts in the first column and their phone numbers or URIs in
the second. Do not use hyphens or spaces in the number. Note that Excel ignores zeros
at the beginning of numbers. The cells must therefore be formatted as text.
Information about URI can be found on pages 44–45.
Here, you can add, change and delete contacts. You can also import existing contacts.
When you call or are called by a contact who is already in the phonebook, that
person’s name is displayed on the screen.
adding a contact
Enter the contact’s name under name:
Enter the contact’s phone number or URI under number/URI.
Information about URI can be found on pages 42–43.
The way the number can be written may depend on the SIP PBX being used, but
normally you can use:
• Complete phone number, including country code
• Phone number, including area code
• Local phone number only
• Internal speed dial number (with company’s own PBX)
• URI, e.g. sip:user@company.com
CSV files can also be created using software that can save in unformatted text format.
Write a name, followed by a semi-colon and number – one contact on each line. When
you save the file, give it a csv extension instead of txt.
• URI with IP address, e.g. sip:10.10.1.100 (within a local network)
Click on add contact.
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
ManaGInG THe confeRence GUIDe
Select Phone book > conference guide.
It is normally possible to export contact books stored in your PC in CSV format.
Click on the scroll… button under the heading Import in the web window.
Open your CSV file.
Click on Import.
The name is limited to 15 characters, since the Konftel 300IP screen cannot
display more than 15 characters.
exporting contacts
You can export your contacts as a CSV document in order to import them into another
phone.
Here, you can add, change and delete conference groups. It is also possible to import
groups that you have created.
Click on export.
When a call is connected to a contact who is already in the phonebook, that
person’s name is displayed on the screen.
Save the document.
adding a conference group
Give the group a name, enter the names and phone numbers of the group members.
You can also add participants from the phone book by clicking the drop-down list
Phone book.
Save the group by clicking on add group.
editing a conference group
Click on edit group next to the contact you want to change.
Edit the group and click on save group.
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
Deleting a conference group
cHecKInG THe call lIsT
Click on the erase group button next to the group you want to delete.
Confirm that you want to delete the group.
Incoming, outgoing and missed calls are displayed in the call list in chronological order.
Select call list > Recent.
You can also delete all groups by pressing erase all groups.
Select one of the tabs Incoming, outgoing or Missed to filter the list.
Importing conference groups
You can import conference groups using a comma separated values (CSV) file. See
“Importing contacts” on page 35 for more information.
Enter the name of the group in the first column, the names of the group members in the
second and their phone numbers or URIs in the third.
Click on the scroll… button under the heading Import in the web window.
Open your CSV file.
Click on Import.
exporting conference groups
You can export your groups as a CSV document in order to import them into another
phone.
Click on export.
Save the document.
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
select default account
basIc seTTInGs
The Konftel 300IP can save settings for two accounts, e.g. a company PBX and a
public IP telephony service provider. This setting determines which account should be
used as default.
The settings only affect the user profile you selected when you logged in.
Select settings > basic.
You can select the account you want to use for a call by pressing lIne before dialling
the number.
Select account 1 or account 2 under the heading Default account and click on
save.
selecting languages
Select a language in the list under the heading language and click on save.
changing the ring tone level
Select the tone level from the list under the heading Ring level and click on save.
changing key tone
Select on or off under the heading Key tone and click on save.
changing the recording indicator
A short beep is heard every 20 seconds so that all the parties in the call know it is
being recorded. This feature can be turned off.
Select on or off under the heading Recording tone and click on save.
changing PIn code and profile name
The PIN code can be changed from the default setting to protect against unauthorised
use.
settings when connecting external equipment (aux)
The Konftel 300IP can be connected to a wireless headset or an external PA system.
An optional PA interface box is required for PA system connection.
Click on the edit button under the heading Profiles.
Enter a new PIN code.
Select the Pa option to activate features for external microphone mixer and PA
system.
The code may consist of 8 digits.
Do not select the PA option unless a PA system is connected. This option turns
off the internal microphone and internal speakers. The HEADSET option may be
selected whether or not a headset is connected.
If you are changing a user profile, you can also change the name.
Click on the set and save buttons.
Make a note of the new PIN code and keep it in a safe place.
changing the time format
The administrator is always able to view and change the name and PIN code of the
profile.
Select 12 hour or 24 hour under the heading Time format and click on save.
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UsInG THe Web InTeRface
UsInG THe Web InTeRface
adjusting the sound
The sound reproduction can be adjusted to the required pitch (SOFT, NEUTRAL and
cHecKInG sTaTUs
Although it is not possible to make settings in the Status menu, the information here
BRIGHT).
may be useful when troubleshooting.
Select soft, neutral or bright under the heading equalizer and click on save.
Select status.
Display text
The display text appears on the screen when the Konftel 300IP is on hook.
Enter the text in the text field and click on save.
ResTaRTInG THe KonfTel 300IP
Select settings > system.
You can find the phone’s serial number, network port address and current software
version on the basic tab. Settings made by the administrator for the network, time
server, SIP accounts and media are on other tabs.
Restarting the phone application
This only restarts the phone software with the current settings. The restart takes about
30 seconds.
Click on Restart.
Restarting the phone
This shuts down and restarts the phone. This restart takes about three minutes.
Click on Reboot.
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IP, sIP, URI anD IP TelePHonY
IP, sIP, URI anD IP TelePHonY
IP stands for Internet Protocol and is the standard protocol for transferring information
over the Internet between computers and other devices. The same standard is normally
used in local networks too. An IP address is the unique network address that a compu-
ter has in the network.
IP phone’s network address. The address that you use instead is easier to understand,
i.e. the phone’s e-address or public address.
These addresses are designed like email addresses, i.e. name@domain, for example
protocol that is used to communicate with the resource is added to the address. A URI
An IP phone is a phone that, like a PC, is connected to the network/Internet. Like the
PC, it has an IP address and the call is transmitted as data packets over the network.
Calls can be made from an IP phone to other IP phones (without leaving the network)
and to regular phones over the public telephone network.
URIs can be used instead of phone numbers to make calls from one IP phone to
another.
sIP stands for Session Initiation Protocol and is a standardised protocol (communication
regulations) for connecting phone calls via networks – in most cases via the Internet
too.
To make and receive calls, the phone has to be registered to an sIP switch. The switch
can be a company PBX or be located with an IP telephony service provider. The SIP
switch ensures that the call is connected to the right address within the network or
sends the call to the public telephone network if the recipient is not registered as an IP
telephone in the same switch.
Making calls with IP phones
When you use an IP phone to make a call to another IP phone within the network,
the call does not usually cost anything. When you use an IP phone to make a call to a
regular analogue phone, you normally pay the standard rate from the point at which the
SIP switch connects the call to the telephone network.
An IP phone can be moved and used all over the world. The only requirement is access
to the Internet or, to be more accurate, access to the SIP switch where it is registered.
Users must bear in mind that calls to analogue phones are connected to the telephone
network where the switch is located.
A company can make free calls to its offices in different countries provided it uses IP
phones connected to the same SIP switch. If the SIP switch being used is in another
country, it may be necessary to have two sIP accounts in the phone. One for the
company’s internal IP calls and one for local external calls via the analogue telephone
network. Otherwise there is a risk of making overseas calls to order a pizza from down
the road.
Phone numbers and network addresses
An IP phone has a normal phone number plus a network address. When someone calls
an IP phone number, the SIP switch converts the call into data packets that are sent
over the network to the phone’s network address.
You can make a call from an IP phone to another using the network address. When you
send an email to someone, you don’t need to know the computer’s network address,
and it’s the same when you make a call from an IP phone, you don’t need to know the
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faQ anD TRoUblesHooTInG
oPTIonal accessoRIes
I'm not getting a dialling tone
Item no.
Designation
Check that the phone is registered. This is shown as a shaded box in the bottom left-
hand corner of the screen If the box is not shaded, contact your phone administrator.
900102080
Expansion microphones (1 pair) extend the voice pickup range to 70
m2.
How can I upgrade my Konftel 300IP with the latest software version?
900102083
900102084
900102087
Travel case
You need to log in as an administrator to upgrade software in the Konftel 300IP. You
can search for the most recent version via the web interface and then install it auto-
matically in the Konftel 300IP. For more details, see “Installation and Administration of
Konftel 300IP”.
Wall mounting bracket
Interface box for connection to external speakers and microphone
system (PA system)
900103384
Security lock cable
The web interface does not appear in my computer.
The phone can be connected to another network than your computer, such as a VLAN
(Virtual LAN). Contact the phone administrator.
Microphone and/or speakers are not working.
The phone may be connected to a PA system that is not turned on or set in position PA
without being connected. See page 26.
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TecHnIcal sPecIfIcaTIons
TecHnIcal sPecIfIcaTIons
Size
Diameter 240 mm, height 77 mm
environment
Temperature:
Weight
1 kg
5°–40°C
20-80% condensation free
Colour
Liquorice black
Relative humidity:
Display screen
Keypad
Illuminated graphics (LCD), 128x64
Recommended acoustic conditions:
Reverberation period: 0.5 S Rt 60
Alphanumerical 0–9, *, on, off, mute, hold, volume up,
volume down, 5 buttons for menu navigation, line mode,
conference guide
Background noise: 45 dBA
Anti-theft protection
Memory
Kensington security slot
approvals
Electrical safety
Support for SD memory cards up to 2 GB
EN 60950-1:2006,
ANSI/UL 60950-1-2002,
CAN/CSA-C22.2, No. 60950-1-03
connectivity
Network connection
RJ45, Ethernet 10/100 Base T
EMC/Radio
EN 301 489-3 V1.4.1 (2002-08),
EN 301 489-1 V1.6.1 (2005-09),
FCC Part 15 subpart B class A,
FCC Part 15 subpart C,
EN 300220-1:2000,
Power supply
Transformer 100–240 V AC/13.5 V DC
IEEE 802.3af Power over Ethernet.
Extra microphones
Auxiliary
x2 modular 4/4
Modular 4/4 for wireless headset
EN 300220-2:2000
RoHS
network and communication
Network addressing
NAT traversal
Connection protocol
Transport
DHCP and static IP
STUN, ICE and TURN
SIP 2.0 (RFC 3261 and companion RFCs)
UDP, TCP, TLS and SIPS
SRTP
Security
Audio support
DTMF tone generation
Time servers
Codecs: G722, G711 A-law, G711 µ-law, G729ab
RFC, SIP INFO, In-band
NTP and SNTP
Configuration
Via integrated web server
sound
Technology
Microphone
Reception area
Speaker
OmniSound™® 2.0 Wideband
Omni-directional
Up to 30 metres2, >10 people
Frequency band 200–7000 Hz,
90 dB SPL 0.5 m
Volume
Equalizer
Three pitches: soft, neutral, bright
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seRVIce anD GUaRanTee
If anything is wrong with your Konftel unit, please contact the place of purchase.
Guarantee
We give a two-year guarantee on our conference telephones.
service
Service is offered after the expiration of the guarantee. Please contact your retailer and
ask for a cost estimate.
Konftel support
If you have any questions about the guarantee and service, please contact your Konftel
support centre.
europe:
+46(0)90-706 489 (Monday–Friday 8.00–17.00 GMT+1)
E-mail: [email protected]
Usa and canada:
+1 866-606-4728 (Monday–Friday 08.00–17.00 GMT-8)
E-mail: [email protected]
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